1-800-Flowers.com Reviews

My husband ordered a bouquet as a Valentine's Day surprise. I was ecstatic until I opened the box. The flowers were half dead. I sent him photos. He was highly upset, especially since he was over the road. The bouquet looked nothing like the image portrayed. It was significantly smaller and the flowers were withered. I figured clip the ends and place them in water and they will bloom. Not the case.

Do yourself a favor and do not order from here. The delivery was never made. The flowers sat at the facility for 2 days. Was not delivered on Valentine's Day. I did receive a refund but the recipient and sender were disappointed on Valentine's Day. So Annoying.

If I could give the 0 stars I would. Seriously avoid this company. Ordered flowers for my daughter for Valentine’s Day and they never arrived because the flower shop they used is out of business. I can’t make this stuff up and I called multiple times and they refused to use another flower shop to deliver. I was told to call back at 5 pm which I did and then was told they could place another order but it would not arrive until Tuesday. Just avoid this place.. Waste of time. Very, very poor customer service.

I’m honestly very dissatisfied with this purchase. Looking back, I truly feel I would have paid less and gotten a better result if I had simply gone to Costco and arranged the flowers myself. At least that way I would have known exactly what I was getting. The biggest issue for me is the lack of transparency. There should have been real, accurate photos of the floral arrangements instead of what feels like overly polished or misleading images. What was advertised looks noticeably different from what was actually received.

I ordered flowers for Valentine's Day expecting them to be fresh and nice arrangement since I bought the biggest size. Instead, what I received was a small vase full of old flowers that looked like they were picked weeks ago. I received them two days before Valentine's and by Valentine's three quarters of the flowers are dead. There is no way I would recommend this business to anyone.

If I could leave a -1 Star, I would. They need to send a text alert to recipients, especially in cold weather. Left the box at the edge of my porch never found it until the next morning. Never heard my doorbell on the day of delivery. About ten years ago, the same thing happened when I sent flowers through this company - the box was left on the porch with no notification, and the flowers froze. They refused a refund or replacement. The foreign customer service agent couldn't even understand me. I urge everyone to buy locally!!

Attached images below to show how they change the name of the box and add a description of a different box, but never itemize the basic gift box. Immediately under a beautiful picture of a gift box with the items spread out and ready to enjoy is an itemized list that includes weights and amounts of each item. STOP! That’s not what’s inside. KEEP SCROLLING to see the itemized list is for the Deluxe box. Below this itemized list of details including weights and amounts of individual items within the gift box is a summary paragraph that does not include an itemized list. There is NO itemized list describing what is in the basic gift box. I’ve no idea of how many cheeses, sausages, crackers, spreads, etc because it only lists the Deluxe and Grand immediately under the picture, in a way that looks like that’s what’s included in the basic gift box. And to not even include a similar list for the basic gift box is so deceptive.

By far the WORST COMPANY. Was assured a delivery for an extremely important birthday and not only was it not delivered AT ALL, I wasn't even contacted about the delay or anything.TERRIBLE TERRIBLE COMPANY. WILL NEVER CONSIDER THEM AGAIN.

So I paid 60 dollars FOR TULIPS, which is annoying you can literally find the same thing on Uber for way cheaper like 40 but whatever, and then when the flowers arrived they were frozen. Was hoping they would be fine when they thawed out but they look horrible and are completely dead. Keep in mind I used a 25 dollar gift card.

Worst customer service. Ordered never arrived. They offered an upgrade and would deliver that day. Never arrived, no flowers, no upgrade, no apologies, NOTHING!! Have no idea of and when they will refund money. I was embarrassed that they didn't arrive twice! I had surgery and was unable to go out and purchase myself. The recipient just lost her husband and we were all having items brought to her to help her through her day.

1-800-Flowers.com is the worst business on the planet. I ordered a funeral arrangement on January 25th for it to be delivered on Friday January 30th. They called me and told me that they couldn’t deliver to Grace Funeral Home in Brooklyn. These idiots asked me if I wanted FUNERAL ARRANGEMENTS to be delivered to my house!! Are they insane? I just told the lady on the phone to please cancel my order and refund my money immediately. I also asked for a cancellation confirmation number and they couldn’t even provide it to me over the phone! Whoever reads my post, spread the word to the world to never use this company. It’s horrible.

Just by pure chance my husband happened to see a box on the edge of the driveway. It has snowed 8 to 10 inches today and temperatures have been in the teens for the last 2 days. It's a birthday gift delivery from my son, and the flowers inside are frozen solid. Solid. Dead. We were home. The person could have knocked on the door. How much did this small bouquet cost my son? He relied on your company to provide a service and you failed miserably. When I called him he said he didn't get a confirmation of delivery so no idea when they came. Pathetic. He has pictures of the box and hopefully your company will reimburse him and I've told him to never order from you again.

I ordered the gift on Monday. Our recipient got it on Wednesday. When arrived, it was half dead. I have ordered from them before. And never had a problem like this. I am so glad that it was not a meaningful gift we're going to funeral home or I left winning that distance. Recently, lost somebody or a wedding. It was just a everyday Gift. I contacted customer service and they gave me a full refund. If I order from them again, I might have to do next day for same day

“My experience didn’t match what was advertised. The product quality and style wasn't what I order at all. Sent to a friend and was very disappointed when I saw what she got, was completely poor quality, colors and style very different, the vase, nothing was like advertised. Kroger has better flowers, vases and prices. Also the hidden fee is outrageous, because at the end I spent $22 dollars more for it.

Flowers delivered ok. Took them out of the box, 3 flowers were broken. And the bouquet didn't look very full. One day later some were wilting. And the bottoms of the flowers were never cut fresh. There were no packets of the solution you use to keep flowers fresher included, so there was probably none in the vase. And overall the flowers looked a bit old. These were for my mom on Mother's Day, she was upset they died, I was upset I paid over $100. I complained to them, no response.

I have ordered from 1-800 Flowers.com twice in the past year, and both times the delivery was not made successfully. Last year, I ordered an arrangement to be delivered on Mother's Day, and I had to track it down just to be told it could not be delivered until the next day. As disappointed as I was, I gave them another chance this past weekend when I ordered arrangements for a funeral, with a scheduled delivery of 11:00 a.m. for the service. Upon arrival at the church, I found that the flowers had not been delivered, and I had received no notification of a delivery delay.

To the CEO - as a small business owner I rely on reviews and reputation. Clearly you're highly unengaged. If you have a board of directors, they will see this too. Look to your left and right, after your round at Pinehust, of course. One of those people are going to take your job. Your biggest problem sir, is that no one at that table takes the lead on managing the 3rd party florists. Either your contract with them is terribly written or you don't hold them accountable. I'm writing this as a consumer - the end you don't seem to care about or recognize - I see this so simply, you've failed on nearly every order I've placed and your reviews speak for themselves. I hope you get the chance to read this.

See what I purchased compared to what was delivered 😥. This happened before but not this bad so I am and will be officially no longer do any business with 1-800flowers.com customer. I recommend they implement a customer view/verification feature with their regional florist to allow customers to see the "actual" item/arrangement prior to delivery. Just a thought.

I’ve ordered from 1-800-Flowers twice, once in August 2024 and again in December 2025, and both times the flowers never arrived. The first time, I received no notification, and the second time, I was told the flowers were unavailable without any prior update. I really feel that a large company like 1-800-Flowers should not put me in this position twice. It almost feels like a breach of trust, and I strongly advise against using them for important occasions.

My order was delivered exactly on time and exactly what I purchased. It was a beautiful Christmas Cactus. The plant was better than expected. I would absolutely recommend them. And I will be using them again in the future. Also, I thought the price was very reasonable.

Shrinkflation in the floral gift industry has arrived @1800flowers. They were very dependable until last order. I could usually count on a pretty arrangement until this Christmas. I've always been impressed with the quality of the flowers when shipped by FedEx but this last order seemed poorly packaged, wilted, and poorly wrapped and secured in the box. They looked like they had been packaged a week before my requested delivery date and shipped the day before. Petals were all over the package and stems were broken while the outside of the package was immaculate.

I placed an order on Dec 15, 2025 morning for a funeral via the website and received a confirmation of placed and service time. I attended the funeral Dec 17, 2025 and the flowers were not there. 3 hours after the funeral services ended I received a text and an email that the flowers were delivered. I contacted the company and they would not issue a refund they would only give us a credit that we will never use after this experience. They had little concern that the flowers were not there. I then looked up the reviews before posting this and see that their reputation is overwhelmingly filled with negative reviews that the arrangements do not look like the website and missed or late deliveries. Do not order from this company!

I have ordered from this 1-800 Flowers in the past and was reasonably satisfied but no more. We ordered the Holiday Christmas Tree arrangement as shown on their website. The one that arrived was well below the advertised size in height and width and did not resemble the ad. So after speaking with someone with a heavy foreign accent who I could barely understand and who could not take my name and email address in less than three tries, I was to be provided a replacement order at no cost. I arrived the next day from the same florist and again did not match the ad and included a vase to make it look larger. The flower tree was undersized again. I reported it and still have heard nothing. I quit our Passport membership!

Ordered the Winter Wishes bouquet for a dear friend at $75 without delivery. Pictures showed white mums, white roses, blue accent flowers and lovely greenery. What was delivered was disgusting. White carnations, painted-blue pink rose (just 1), dried out evergreen branches, burnt pinecones. The only thing that was the same was the vase. I was embarrassed to even see the photos my friend sent me. I gave 2 stars only because 1-800-Flowers gave me 50% credit for the blunder. However, this is the 2nd time I've ordered from them in the past 2 year and both times, the flowers delivered were just terrible. The obviously don't care what local florists they send the order to and no apparent quality control. Don't recommend them and won't ever order from them again.

They always manage to screw up an order. I order corporate gifts for 4 companies I do business with. 3 were delivered and the 4 was not. I call they keep telling me it is on the way. 3 day later after 4 torturous phone calls I am informed that it was never shipped and is out of stock. Why didn't they just tell me it was out of stock at the beginning. Now it is 5 days late and a huge hassle besides a large waste of my time chasing them get info. This is not the first time. It has happened multiple times in the past. I don't know why I keep ordering from them. It is time for me to find a new gift company.

My daughter Lisa sent me flowers for Christmas. They were dead upon arrival. Called company. Sent second order out. Dead also. We will never use this company again. Very expensive flowers to send dead flowers to customers.

I am so disappointed in this company. I ordered flowers and had to order them twice. Because they were not delivered twice. Absolutely, will not use them again. And I still haven't gotten my refund very disappointed in this company will not will not use them again. The customer service end of it. They don't really care, they're just like, "Well, we'll send you another try. You can't get a refund right now." And then they made me wait two hours to get a refund, and I still haven't got my refund, absolutely terrible. That's sad.

I ordered flowers for Christmas to be sent to a home, not aware that the recipient was out of town. When I went in to change the delivery date, I was told I couldn't do it because the delivery date is "in the system" and can't be changed. It was delivered and left on the stoop even though they were away. Very disappointing. Never again - I would not recommend this company to anyone moving forward.

Received a lovely Holiday arrangement with many roses along with peony and amaryllis stems and juniper fronds. THE ROSES WERE HORRIBLY WILTED AND BLACK ON THE TIPS AND PETALS WERE FALLING OFF. Complained. Replacement sent with only a few stems of amaryllis and a couple of stems of juniper. Totally disappointed. Don't waste your money!

31st wedding anniversary with an incomplete order, sub quality roses from being on their side in a box and absolutely rude costumer service. Hung up on me so I could not complete the customer service survey that I was offered in the beginning. Fabulous reminder to just shop and support local business.

I ordered flowers for a birthday present. I received a message telling me the gift had been delivered, but it was not delivered. I contacted their so-called Customer Service chat, which is nothing more than an empty-headed AI chatbot. If there was a human there in the discussion, he/she could not answer my questions, and kept asking for the same info I already gave. I have lost faith in this company, and will take my business elsewhere.

This the absolute worst company to buy flowers from. I placed my order at 7am this morning and the flowers DID not deliver. I was sent an email saying it was “attempted” but the tracking number still said “En route” and it is 7p at night. I called Customer service to receive a refund because I was no longer interested because it was for a friend’s birthday and I was NOT interested in having it delivered tomorrow when her birthday is today. I was told I would get an email stating my refund would be issued but it wouldn’t come until 24 hours. Why does a refund email, an EMAIL, take up to 24 hours to be processed? I will absolutely be calling if I do not receive a refund email by this time tomorrow and taking legal action. The WORST COMPANY. EVEN AI SAYS IT. PLEASE LOOK IT UP BEFORE PURCHASING!!!!

I placed an order on Thursday morning via the website and received a confirmation. An hour later I received a phone call asking to provide the information for the funeral home and the address, which I already provided in the order online. They stated there may be an issue with delivering to that address. I asked the agent to call me back with a confirmation either way so that I could have time to place another order elsewhere if necessary. I received no phone call so contacted the company later that afternoon. The agent at that time assured me that the order was confirmed and he promised that the flowers would be delivered on time the following monday.

This was my first and last time using this company. I ordered flowers for my Mom's 90th birthday, 3 weeks before the delivery date. The flowers never arrived, and when I called the next day to find out why, no explanations were given. I wish I read the reviews before placing my order.

I ordered 2 items on November 28th for delivery on December 5th. One item was delivered, the other remained in transit to be delivered December 8th. I paid $19.99 for guaranteed delivery on the 5th. When I reached out to customer service they first attempted to cancel the remaining item and I did not ask for that, I only asked to be refunded the guaranteed delivery fee. Finally, the agent agreed to refund the delivery fee. Several minutes later, I received a text that a refund of $6.53 was being processed. I had to reach out again to ask why it was that amount and not the $19.99. Without a response, I received another text that said $19.99 refund was processing. I think they need to provide additional training for their agents.

I ordered cookies from 1800 Flowers.com. The cookies are advertises 2.5 pounds. An email confirmation came back it said it was 28 ounces. I can't email them and they don't seem to wanna answer the phone. The chat box keeps on disconnecting on you. Don't get ripped off with one 800 flowers.

This company in a SCAM!! DO NOT USE!!! My father and I both ordered flowers two weeks before my sister's 70th birthday and they were not delivered! When I called them they couldn’t even give me an exact date when they could!! DO NOT USE THIS COMPANY!!!!!

I placed an order on November 7th to be delivered on November 18th. On the afternoon of the 18th, I checked to see if it had been delivered, since it was intended as a birthday gift. When I called 1-800-Flowers to follow up, I was informed that the order could not be delivered to that area because it is not serviced by the company. This was surprising, as I’ve successfully placed several orders to this same location in the past with no issues. I had no choice but to cancel the order, and it was embarrassing not to have a gift delivered on time for the birthday. This was a terrible experience, and I will not be using 1-800-Flowers again. It is unacceptable to take payment and fail to notify customers that an order cannot be delivered.

I ordered sympathy flowers to be ordered to a funeral home the day before the service to ensure they would be there on time. Not only were they not delivered but I never received notification that there was a problem or that there would be a possibility the floral arrangement would not make it to funeral home. When I contacted customer service, I was told that the delivery date was changed but no other information was noted as to why it was changed. This is beyond unacceptable.

My daughter closed on her first house today. I thought I would surprise her by sending her an edible arrangement from One 800 Flowers. We live in different states, but I wanted to surprise her and make a special day even more special. I received an email saying that they tried to deliver the arrangement which was BS because my daughter lives in the apartment where there is a front desk so the delivery person would’ve delivered it right to the front desk. I then received an email saying the delivery was complete. I called my daughter. She walked around the building for 25 minutes trying to figure out where they could’ve left the arrangement, but nothing was ever left.

I ordered flowers to be delivered to Hollywood Florida. I noticed right away 1 item had the correct address, the other did not. I called back right away and they said they corrected it. I did not see it corrected so I called again. They said it is in their computer correct. One package was delivered correct the next day. The other package was in Virginia for 2 days. It showed delivered but to an address in Virginia. That's where the fun started. I spoke to someone on the executive customer service team. What a waste. The lady said they can give me a $15 credit and deliver the flowers a week later. That is not customer service. I spent $162 dollars. I don't want the $15 dollars and waiting 7 days for a flower delivery please. Run RUN RUN from Them.

For the second or third year in a row, I have been billed for a "Celebrations Passport" subscription that I didn't want and attempted to cancel. Furthermore, I have gone online and turned off auto-renewal and that doesn't work. Also, they never notify you that a subscription (that you didn't know you had) is going to renew. At present I have been on a chat "hold" for nearly 2 hours to get them to refund the unwanted subscription. My last flower order with them was delivered late. My attempts with overseas customer service was a huge waste of time. I don't believe 1-800 Flowers is a reputable company anymore, and should be avoided at all costs.

- on another note, if there is someone you don’t really care about and wanted to send them a meaningless disappointing gesture - 1-800-Flowers is your new go to-.

Avoid this company!!! I ordered sympathy flowers for a friend when her Mom passed away. I paid extra for same day delivery, as timing of delivery was important. 2 days passed and I had not received any confirmation of delivery. I reached out to the company (they never informed me that they had a problem with the delivery, or took any initiate to resolve the problem until I reached out) and was told that the local company they had arranged delivery with did not deliver to that town, but that they could arrange it with a different florist. I agreed. 2 more days passed and still no delivery. I reached out to them again and they told me that they had made a mistake and could not deliver, but I could have the arrangement delivered by FedEx at "no additional cost to me". Absolutely terrible customer service and overall service.

1-800-Flowers is poor poor customer service and doesn't not deliver when promised nor follows through to make sure item was delivered. Order high amount of floral spray to out of state funeral and item was never delivered nor any update to myself that is was. I had to ask the bereaved if they received to find out. Called customer service and they said only then that it was never delivered with no explanation why and ONLY offered to give me PARTIAL credit. I had to throw a fit to get full credit! Do not give them your business! Just call a local florist!

Horrible idea. Should have just called the local florist. Tried Surprising my Mother for her Birthday with an epic failure!!! I paid extra to have them delivered next day and between 9 and 12. They showed up at 11:30 and because the gate was closed they left and called me 30 minutes later while my Mom sat in her living room waiting for the delivery. Ruined the whole surprise and I then directed them to drop off after 3pm. They went back at 12:50 and said no one was home again and then passed off the order to Door Dash. 😒 😑 Needless to say I ended up canceling the whole order since it was no longer a surprise nor would she be receiving them on her Birthday. They Said the flowers would be redelivered the next day and chocolates would be there by 8pm from door dash!!! What a failure!!!

I ordered a same day bouquet to be sent yesterday. Since then, I've been trying to find out what happened to my order. I expected to hear that it was received but instead I got nothing. When at 1pm in the afternoon I finally got a real person I found out they ran out of the product. What? So don't tell the person that ordered that you cannot fulfill it:? Let them chase around the app and the chat and the phone call system until finally they squeeze out an answer and instead of a delivery on Sunday, now they have to wait until Wednesday. Yeah, not happy at all.

If I could leave zero stars I would. Customer service is horrible, constantly kicking back to the chat bot. And even when finally getting ahold of someone, they just recite the playbook and are no help at all. Worse yet, incredibly expensive and do not deliver what is pictured and ordered on their website. Total ripoff.

Well before you decide to purchase, think again. Call a florist in the specific area you want gift to go to. If I could give a zero I would. I use to order from this place but it has gone downhill. They don’t care about their customers. The day started out that my gf called and told me she sent out a floral arrangement knowing I just got out of the hospital as I got diagnosed with breast cancer. I was so excited. Looking forward to something to make me smile. I was waiting for them which was taking forever so I called the 1-800 number. The lady told me that they can’t give me the information to the shop like I’m going to steal 100 bouquets of flowers. Really! 5 hours later they bring it to my door which looked like it was from a supermarket which then again those flowers live longer than these.

They never delivered my flowers but drained my bank account! They took hundreds out every single day until I caught it. When I called they told me to make my bank pay it back to me. The bouquet that never got delivered was only supposed to be $40!

Placed an order for a bouquet and boutonniere 10 days in advance. Received confirmation that the order was received and received delivery update the day of delivery that my order would be delivered by 8pm. When my order never arrived I called and 1-800 -flowers informed me that the local florist never accepted the order!!!! I guess they have no policy to reach out to the customer and inform them when an order is not ever going to be delivered. They would have just taken my money and never thought twice. They offered to refund HALF my money and send another bouquet that would arrive 3 days after the event. Ummmm. No thanks!

Very disappointed in the flowers I ordered for my daughter for her birthday. I ordered an XL and I would say they were barely a small. Paid $100 for something I could have gotten at the grocery store for $20. Will not order from here again!!

Paid over $50 for an arrangement for my wife's retirement. The flower sent looked like something a 1st grader would make for their parent. Did not look like the picture at all. I feel cheated and ripped off. I will NEVER use this company ever again.

Order never arrived for two back to back orders, unbelievable for the price. They hung up or ended the chat early with customer service multiple times trying to get out of telling me where my order was, shameful behavior. I’m done with 1-800.

Received email that confirmation of arrangement was sent. Turns out they didn't have what I wanted, said they would make a substitution, and never followed up. Yet I was billed the full amount. When I called to check they said it wasn't delivered and offered me a $15 credit for my next purchase. No thanks.

I’m not the kind of person who likes to leave bad reviews, but this company is a scam. I placed my order for same-day delivery and they never showed up with the product. My charge was over $100 and since then I’ve been trying to get in touch with them, but they never resolve anything. Terrible service, and you can never clearly track your order. It’s obviously a scam. This time I was the one who had to be the victim. I don’t recommend buying here—better look for other sites, and I do recommend checking the company’s track record so you don’t end up being a victim of theft.

I have been ordering from 1-800-Flowers.com for many years, so it disappoints me greatly that their service has declined so greatly. I will never order from them ever again. I recently ordered flowers for my dear friend's funeral. For this kind of order, the company asks the time of the funeral service, which was 2pm. While at the funeral location, I became concerned at around 1:45pm that the flowers had not arrived yet. Customer service would not give me the name of the local florist, but they contacted them and then told me that the florist never received the order. This was AFTER I received an email update that morning at 10:45am informing me that the order was being assembled. Inexcusable.

I ordered flowers for my daughter's birthday, and asked for them to be delivered to her work between 9am -4pm. This was on 9-15-25. They say they attempted delivery, I looked back on the office camera, no one had attempted. Then I called customer service and the gentleman stated that he will make note and have them delivered on 9-16-25 between 9-4. Nope, I received a text stating that they arrived at 6:22. Still nothing. I called again, I spoke with a lady, stated that they cannot refund my money because it is showing in shipment. But, she stated that the flowers will be delivered on 9-17-25 between 9-4. There was a delivery made, Three groups of weeds, they called purple hearts. I have them growing in the field behind my home. Still no money back, weeds to throw in the back yard. And all of this for $61.67. I will never use this site, or LaRose Plant Farm, which is supposedly who delivered the weeds.

My order was not delivered on time, no communication was provided. Delivered next day with missing item! This is third time when it is happening. Customer service representative had accent I would not understand. Made three calls until was able to complain.

I ordered two dozen long-stem roses from 1-800-Flowers to be delivered to my wife’s school today for our 31st anniversary. This isn’t a peak holiday like Valentine’s Day, just a regular September 10th. Even so, 15 minutes before the school day ended the order was still marked as “out for delivery.” The entire point was for her to be able to enjoy the flowers at school, and that didn’t happen. What makes this worse is that 1-800-Flowers specifically asked upfront if the delivery was to a school, so they knew timing mattered. Their customer service was no help—just scripted responses and no effort to resolve the issue. Very disappointing experience. Avoid this company at all costs.

This company sucks. They don't deliver on time. I'm trying to get information about an order is like pulling teeth. Their customer service reps are in the Philippines and you can barely understand what they're saying. They won't give information regarding who's delivering the flowers, and when they give you delivery dates they lie. Stay away from this place!

Two orders in a row that the delivery date was not made. These were birthday items so, sorry about the inconvenience was all that was said and they would reorder and get it there as soon as possible, 3 days later. This was six months ago so we called for another order to be placed, glutton for punishment I guess. The representative could barely speak English, after the 8th time, I was counting and I am an instructor so I speak very clear, of the address my frustration level was creeping up. We were special members so we get free shipping but not this time apparently. She kept trying to upcharge us on everything. $50 flowers were above $70 and we could not understand her, literally, why this was. So after 20 minutes of trying to understand I just said forget it. Never again, there are a lot of flower places and they have people who can speak English. Never again.

I tried to order flowers for my daughter's 7th birthday. They said they would be no problem that they would be delivered to her school elementary school to be exact. Now two days before her birthday I'm finding out that they could be delivered anytime between 9:00 a.m. and 8:00 p.m. The school closes at 3:00. Who's going to be there to accept the delivery. If it's after 3:00 they tell me that it will be there before 3:00. I've been on the phone for 3 hours trying to get this resolved just to find out that there's nothing they can do. I canceled my order. And I want to keep hashing on the fact that that I have called three different times in each time was on the phone for an hour at least!! Just to send my daughter some freaking flowers.

Very bad experience. Order flowers to be delivered to my Daughter for her birthday international to be specific to Madrid and they never delivered the flowers. It was very important for me for my daughter to receive the flowers as she’s alone on her birthday.

Last week, My Aunt ordered flowers and fruits baskets from Canada and delivered in PA, USA. She paid for express shipping the next day and promised to be delivered between 9am to 12noon. It never arrived but then she got a notification that it was delivered, in fact I was home the whole day waiting for it, not in the door, not in neighbor's or anything but it says delivered. We tried to contact them. The agent says sorry they don't have any idea why it says delivered but not and then he promised to redeliver the same product on the next day at 9am, so we waited again and guess what? It was delivered at 3pm!! They don't keep their promises, you paid for express shipping and nothing. They are a crook! They have to contact the florist on your area which took forever. So so disappointed with them. Very bad experience and customer service. I will not recommend them to anyone.

I ordered flower arrangements with balloon. I received confirmation of purchase and then about an hour later the tracking status read delivered, but it was never delivered. So I contacted live chat and they assured me that it was an error that the order was just confirmed to be delivered that they have until 8pm to delivery. So I waited and here comes 8pm, no delivery. I’m so upset at this point. So all they offered was to reschedule delivery for couple days out. This was my second bad experience, I would never order here again!

I ordered a bouquet for my daughter’s first wedding anniversary and paid $69. What was delivered looked nothing like a bouquet—it was a tiny jar with two flowers and mostly leaves. When I contacted the company, they apologized and promised a redelivery the next day. Unfortunately, that second order never arrived on time. To make things worse, the status was updated as “delivered,” but nothing was actually delivered. When I called again, I was told the florist had left early but they still marked it as delivered.

Why, when they’re sending flowers to Lakefront Chicago where I could walk to many florists, did they spend two days with no water in a Fed Ex truck coming from Indiana? Wilted, wouldn’t have bought these in a store.

Received a text my order was delivered at 4:00. It was not delivered until 9:00 pm. My friend's birthday was over at that point. The flowers looked nothing like the picture I had ordered from. After trying to call and getting no response, I had to once again get online with a live agent to resolve this issue. I was promised a new arrangement would arrive before 2:00 pm the following day. I received a text at 2:35 saying my order had been delivered. It had not been delivered. This was now my fourth time getting in touch with this company. At this point I said cancel my order and my passport subscription, which is supposed to give you free delivery for a year. I will never order from this company again.

I wish I had checked reviews here before ordering. The flowers were never delivered. First time, the order tracking showed a delivery the day of but my friend never got her birthday flower. The customer service AI scheduled a new delivery. 5 days later, it suddenly showed as delivered. But again no flowers. I did talk to a real person to ask about the delay, before "delivery," and gave all the necessary info. Now I have to call again and hope I can get a refund. I'm never ordering flower delivery again.

We placed an order for Cheryl’s Cookies through 1-800-Flowers.com on the morning of 8/14/25 for my Mom’s birthday. They then called at 6:45 pm on 8/15 (her birthday) and cancelled the order and would do nothing to make the situation right. We will never use 1-800Flowers.com or Cheryl’s Cookies again.

This was my very first flower purchase that I have ever made online. My experience was not a good one. I spent 50$ on a bouquet along with 15$ shipping for a total of 65$. I ordered a week prior to my first delivery date. Ordered 8/1/25. Delivery was supposed to be 8/8/25. On the date of the delivery, I contacted customer service 4:25pm because the order was supposed to be at least shipped. Customer service told me the delivery would not be made that day and it would have to wait until the next week. They returned my shipping fee of 15$ and guaranteed that the order would be delivered 8/15/25. The order was delivered today and when the box was opened I was very disappointed. The bouquet was very small compared to the picture. I honestly was expecting more from this. Very disappointed with this purchase. I would've done better going to Walmart.

1-800 will never order from them again! Placed my order and was told it will ship FeDEx! Since when do you order flowers and they come FedEx? They said no local vendor had them. Two dozen roses, give me a break, it’s all about saving a dollar with them and don't care about the customers!! They arrived late in the afternoon on the date scheduled through FedEx. They were all flat from being squished in the box! Had probably 40 petals I threw away putting them in a vase. Called customer service and they are overseas, so can barely speak English! They have gone downhill and will never get messed over by them again!

We paid 1800 Flowers close to a $100 dollars for a birthday bouquet and they delivered old wilted flowers that looked nothing like what I purchased on the site. When we received the picture from my daughter it was embarrassing and sad as we missed the birthday without flowers. This is the second experience like that in the last 3 months with this site. Their quality control has gone in the drains. I will not use them again. Best to avoid.

This will probably get deleted but here you go. I Ordered almost $70.00 worth of flowers to be delivered to my SIL after her surgery. After about 1 week I called her to see how the flowers looked and see how she was doing. She said she never received ANY flowers. I then call 1800Flowers and asked the problem was? After a lengthy chat with the operator she finally refunded me for the flowers. I would think if there was a problem then why didn’t someone call me and let me know. I will NEVER use them again. BEWARE!!!!

My order was never fulfilled but they were fast to take the funds out. Had to call multiple times to see when it would be delivered and kept getting a message saying today. The next day I contacted customer service and nothing was delivered and I was never contacted or notified about the delivery not going through. Today, they said they can redeliver but no exact time and no promises. What’s the point in ordering a set time and date if the order can’t be sent that day and I was fully charged for service and delivery. Next time go with a local delivery for the guarantee. 20% off coupon is not worth it! Do not order from here. They will send you around in circles if they can’t deliver. Never again.

I ordered my daughter a flower birthday cake and put in a special request to have it delivered before 5 since her office closed at 6 and it never delivered! This is what this business does so how do they screw it up? Delivering it the day after is useless!!! They supposedly attempted to deliver it at 5:30 so not sure what the problem was. The office was open. Her birthday is today!!! Never ever, ever ordering thru them again!

I was so embarrassed by my last order with 1800Flowers.com. Lately their quality and customer service is declining greatly. I will be going else where for my gifts and suggest you do the same. Sent a bouquet to my Mother-In-Law for her Birthday and was shocked by broken stems and wilted greenery. A sad looking bouquet nothing like what I purchased. I ordered a large full looking bouquet at a premium cost, around $70 with description of and showed 6 roses in the sample photo. It supposed to contain red roses & hot pink roses with red and pink flowers and a clear modern vase.

We ordered the "Lavender Garden & Drizzled Strawberries" combo gift for our sister's birthday on 7/25/25. The ordering process was a breeze and delivery on time, but the bouquet that was ordered (first photo) was the one we wanted -- and paid more than $140 to get!!! -- but the bouquet that was delivered (second photo) sure didn't look much like it -- and I don't think it was worth $140!!! I'm so disappointed I've got tears in my eyes. Our sister is very dear to us, this was a "milestone" birthday, and we wanted something really special to send her our love and a long-distance hug. Bottom line, I don't think we'll be doing business with 1-800-Flowers again -- and I can't recommend that you do, either.

Beware of this online site. A completely deceptive pictures. A complete scam! I ordered a stuffed teddy bear with flowers for my 6 yr old granddaughter. When my granddaughter arrived back home from her surgery there was no stuffed teddy bear. Just flowers. I called to get a refund they refused and would not even let me speak to a supervisor and the representative was rude on top of it. Do yourself a favor and use Use Edible Arrangement. They have great customer service and what you see is what you get. Unlike this company with their very deceptive pictures. They do not look like anything like what you’re going to get. I am so sorry that I used this company on a very important day a surgery for my six year-old granddaughter.

Ordered same day service flowers on Saturday. Flowers never came. Called customer service said they would be there Sunday. Sunday came and went. Contacted customer service again and said they would be delivered Monday with a level up free of charge for the inconvenience. By 2pm they still weren’t delivered. Called customer service again and said they would be delivered Tuesday and offered half off. At that point I cancelled the order. This is the second time I’ve used them and dissatisfied both time. Never again..

How disappointing! Flowers were somehow shipped from thousands of miles away. Of course they were late so I had to cancel the order. I specifically asked that flowers not be delivered and they assured me of that. However, flowers were delivered regardless, and as expected, they arrived in bad shape. This was such a poor experience, and I am disappointed and upset that they would deliver substandard flowers.

I have had 3 orders confirmed and charged but not delivered. They "no longer have a local florist they work with". On the last order, I received a call about the order the day after, picked up the phone and no one was there and it disconnected. I got online, tried the chat (AI) then was transferred to a rep that said she needed 2 minutes to review the information in the chat.

This is the worst experience I have EVER HAD. My work ordered the ONLY flower my baby brother would have has at his funeral. When calling 1800 Flowers back all I get was the runaround. I paid over 150 to get a huge basket of fresh flowers and got nothing at all. I want my money back. I am still waiting for them to contact me back. I will never and I mean never order from them again. This is the second time I they have messed up or didn't get my flowers. DON'T BUY FROM THIS COMPANY. YOU WONT GET WHAT YOU PAID FOR. I WANT MY DAMN MONEY BACK...

Although the arrangement I ordered for our anniversary was attractive, it arrived late. The bouquet did not resemble the arrangement pictured. My wife is not a fan of roses, therefore, I had specifically instructed there be no roses in the arrangement, even though none were shown in the picture. There were at least 5 roses in the arrangement. I would not use this service again.

Tried to get flowers twice but they never arrived. Only redeeming quality was that I received a full refund without any issue. The flowers I ordered were for my wife’s birthday. Normally I would go to a local shop but we were on vacation so having the flowers delivered sounded like a good option. After receiving the original confirmation email I got another cryptic email telling me there was a problem with my order but it gave absolutely no details on the problem and referenced a different order number than the one sent to me. When I looked online my order status still said confirmed so I assumed the email was a scam.

The flowers I ordered were completely different from the photo. They were supposed to be presented for a newborn baby occasion but they just ruined the moment. I was so mad at this company for lying to me of what is expected that I reached out but they customer service turned out to be even worse. They never replied even though I tried for a couple of days. I will never order anything from them and I do not recommend anyone using their disastrous service. I also attached photos from their website and what they actually sent.

If I could give a zero, I would. I am heartbroken! Ordered flowers for a wake. They were not there when service started. Florist thought delivery was 3 hours later. Delivery would have been after the service. They would not deliver to their house. Said it was beyond their delivery area. First and last time using them!!

1 800 Flowers missed a funeral service and made no effort to change florist. Kept telling me it would be delivered next day but never happened. Took an hour to cancel order. NEVER use them again. Hard to contact and very poor communication.

I have used 1800 Flowers to send flowers to customers. It just been issue after another. Yesterday we sent a sympathy flowers to a friend whose father just passed away. We paid extra for the card with a heartfelt message on it. Flowers got delivered with no card and no information on who sent it. Just horrible. Avoid the headache and go somewhere else!!

1800 Flowers states that they contract with local florists, however that clearly is a lie. My order was shipped by FedEx from another state. The delivery window given was 10:15am-2:15pm, I specified when ordering AND by telephone that the business closes at 4pm. After arguing with 1800 Flowers and FedEx after 4pm, still no delivery! A high dollar amount of flowers left outside in 97 degree heat until the next day, ruined! This site is a complete joke. Do yourself a favor and contact local florists directly.

I ordered my Mom flowers for Mother’s Day through them and she called and was embarrassed to tell me but sent a picture the flowers arrived dead! They looked horrible and they weren’t Cheap! I immediately called and was offered a 50% credit. I was livid. I tried several times to rectify this and nothing. So don’t ever use them if you expect help for a bad or screwed up order!

Flowers did not come. They submitted an “attempted delivery” message, which was incorrect. I had to call to find out they were out of the flowers I ordered (AFTER the delivery window had passed). They offered nothing as consolation. I will never use this service again.

I would rate a zero if possible. This company is now the worst. They rob people by outsourcing the delivery to door dash. When the door dashers claim to deliver it is considered complete. So my flowers were delivered to my wk bldg after hrs and nobody was there to receive the delivery. They just left it there and in the hour it took to get there the flowers were stolen. They were NOT received they were left on a porch where nobody was there. They did absolutely nothing to contact the driver or replace the order. Never order from here. They are completely outsourced to India. This is NOT AN AMERICAN COMPANY ANYMORE.

I had a plant delivered to a recipient and discovered that it looked nothing like the image posted on the website. They re-delivered the plant and the second plant looked worse than the first plant. The basket arrangement was less than substandard.

Review for 1-800-Flowers: Disappointing Experience for a Funeral Standing Spray. I am deeply disappointed with the service I received from 1-800-Flowers. I ordered a standing spray for my fiancé's funeral service, a deeply emotional occasion for me and my family, and the final arrangement was far from what I expected. First and foremost, the flowers delivered were not what was pictured or described. The standing spray that arrived was lacking in quality and care. The arrangement was overly sparse in the rose selection, which was a significant part of the design I had requested, and was instead dominated by an excessive amount of white carnations and greenery. The flowers appeared far less elegant and thoughtful than what was shown online, and this felt like a skimped effort, especially given the significance of the event.

Ordered flowers for Mother’s Day. Got a notification the day before stating my order was cancelled with no explanation, but they were looking into what happened and a refund would be issued shortly. I was never given a clear answer as to what happened and had to contact them twice to follow up on my refund as it was never issued. After speaking with a manager who processed my refund quickly, I simply asked for a promo code or discount on my next order for the inconvenience. The manager quickly stopped responding to my emails. Due to the unexplained cancellation, having to fight for a refund and a manager ghosting me I will not be using 1-800-Flowers or recommending them to anyone I know.

Ordered for a Saturday delivery paying extra for 9am-12pm delivery. Order was to include 18 long stem roses, two mylar balloons and a card. At 2pm I called asking about status and was told they were out for delivery. At 4:30 they were finally delivered, 4.5 hrs late and no mylar balloons. This was the 3rd and last time I will use this company. Go find a local florist who cares about the customer and will not use deceiving practices to make an extra buck. The website offers early delivery for extra and I tried that. They gave that back, but had I not asked about it that would probably not have done so assuming I was satisfied since their normal delivery hrs are 9am to 8pm.

I ordered flowers and a chocolate box for my niece to be delivered at her job between 9 and 12 pm. The reason of the time frame is because she is a teacher in a school and they go home by 3.30pm. The delivery day by 2pm I had no received any text or email confirming delivery neither from my niece. Calling customer service, they told me it was delivered left at the front desk. My niece search all over besides the front desk and no flowers. I called back by 3pm and ask for my money back. No smiles on this like their slogan said. My niece surprise was ruin and at the moment of writing this review I am hoping to get my money back and I don't have to call again. Very frustrating.

My family and I ordered a huge spread flower arrangement that was to arrive at the cemetery of my father's grave for his 70th birthday. What was planned to be a beautiful celebration of his life. Since he passed right before his 70th birthday. Ended up being a disappointment. We was already having a hard time and to make matters worse the flowers never arrived to the cemetery. A group of us around 20 people was at the grave site for a memorial with not even 1 flower. Oh my how embarrassing and disappointment I was. I will NEVER order from this place again nor suggest to anyone else to. Customer service is so hard to even reach. Terrible Terrible experience!

An order was placed on SUNDAY for a delivery to be received YESTERDAY (3 DAYS NOTICE). Received a delivery confirmation notice however the order WAS NEVER DELIVERED! Save yourself the misery and find a LOCAL florist shop to place your order. HORRIBLE customer service, will NEVER use again!

It is an scam. I ordered, paid and received the confirmation. At the delivery day I discovered that they subcontracted a third party company to delivery and I never got the product. I contacted 1-800 and they told me that they could not do anything and I had to talk with the other company... What? I hired 1-800 and not the other company. So, no product was delivered and ended with a dispute charge on my credit card. Stay away from them.

So I ordered 2 dozen roses for my Mother's 81 birthday on the 27 of May to be delivered on the 31 of May. She never received them, calling the 1800 number holding 22 minutes just to receive a email stating she would receive them maybe receive them 2 days later in the 2 of June 😡. This is unacceptable. I will NEVER USE THIS COMPANY AGAIN. ✅

I ordered the Fields of Europe Summer XL arrangement because the photo showed sunflowers as the focus of the bouquet. I received a bouquet of yellow roses, not 1 sunflower in the arrangement. I called customer service & was assured a replacement would be sent the following day. I received an email that the order was delivered at 3:33pm. It had NOT been delivered. I immediately called customer service again and was on hold for over 1 HOUR & 15 minutes before getting hug up on! I then decided to reply to the text alert that the arrangement had been delivered. That correspondence took 38 minutes before being assured that the order would now be delivered 4 days from now, as the office is closed for the weekend. I don't plan to use 1800 Flowers again in the future.

My son ordered me a Precious Peonies 20 piece bouquet, no vase which came Friday 5/9/25 before Mother's Day 5/11/25. The blooms arrived in good shape with two packets of bloom preservative. I carefully read the instructions to trim ends, water in vase with preservative, place flowers in vase/water. Disappointed but the flowers did not bloom for Mother's Day. Or the day after. By Tuesday 5/13/25 the huge blooms never opened so I called customer service. I was told to "be patient they will open." "Try spraying with sugar water."

I placed an order, but what I received was completely different. The color and size were not as expected. I ordered medium-sized flowers, but what I received looked even smaller than the small size they advertise. Additionally, I requested a note saying "Graduation Celebration," but they wrote "Happy Birthday" instead. I’m extremely disappointed.

Should be 0/5 stars but that wasn’t an option. I purchased a bouquet for my wife for our anniversary to be delivered while on vacation. When the bouquet came it looked nothing like the pictures online and the vase was broken. It leaked water all over the table and left shards of glass on the table and floor. I messaged them and they gave me a partial refund which still is far less than what I would spend on the “bouquet” I received. Buy elsewhere, this website/company is a scam.

The Mother's Day bouquet I ordered was smaller in person than online, it only had 2 roses, which didn't last long, and the vase was $1.25. It still had the sticker on the bottom!! I'll go back to buying directly from local florists. This was not worth the $58.83 that I spent. Smh.

Customer service called and refunded my money and issued me a savings pass as well. Unfortunately, the delivery of the flowers was unacceptable but they did make it right.

It was ok but I’ll never use them again. I ordered flowers for a funeral and entered all the relevant information correctly. The following day I had a call that they had questions. I verified all the info repeatedly yet they still seemed confused. I actually said I wanted to cancel the order but he assured me it would be in the right place at the right time. Then they got the card hilariously wrong. All the names were bunched together! Ugh!

Placed an order for a death in the family. The online site for 1800-Flowers had an option to pay extra for delivery on Sunday. Paid that surcharge expecting delivery. Received an email stating they cannot deliver the original order, but they will deliver a different arrangement. Well, NO - what they left out of the email was they would not be able to deliver them until Tuesday! Called and no offer of no refund of the Sunday delivery charge. No real accommodations!!

Ordered Shari’s Berries. They charged me, never delivered them, and never refunded me. I called their customer service and was passed around, hung up on, and they ultimately wouldn’t help resolve the situation.

Not worth your time!!! And if you get the flowers you ordered they aren’t even close to the same! Ordered and almost a week later she received half dead flowers!! This sadly is the 3rd and final time I will order from them …. Just wanted my elderly sick mother to have them on Mother’s Day, not a week after they said they would be delivered!! And terrible. And half dead, no leaves and don’t even resemble the beautiful flowers I ordered!

I am writing this review with a heavy heart. I recently placed a flower order with 1-800-Flowers.com for my Mother, who is in hospice care. I ordered the arrangement while overseas in Spain, where I now live after retiring from 26 years of active duty military service. My Mother is also the spouse of a veteran—my Father, who proudly served for 24 years before passing away this past January. I was raised to value honesty, respect, and doing the right thing—values deeply instilled by a life of service. Sadly, I did not find these values reflected in my experience with this company.

I’m very disappointed with my experience. The flowers that I wanted delivered arrived late and I was okay with that, I just wanted my friend to receive some flowers for what she is going through. It was nothing like the arrangement I ordered— The recipient is going through chemo and has also been trying for many years to become a mom to no avail.

Terrible customer service! Ordered flowers for Mother’s Day, and the order was delivered 5 days late!!! It took forever to get in contact with customer service and they only offered a 15.00 discount for the delay. I will not be using Flowers.com any longer.

I ordered Mother’s Day Flowers this year on Saturday to be delivered to my wife’s Hotel room in Sumpter Sc. When they did not arrive, I called to be told we can’t find your order! I was told I would get a call back, that call never came. I called back on Monday evening to be told they would try to get it delivered that day. They had not arrived by midday on Tuesday. I called a 3rd time to be told they would try.. really try? My order was finally delivered on Tuesday afternoon… incorrectly! Yes! No box of chocolate as ordered with the flowers! I have called 7 times and yet no one has returned my call. I will never recommend this service. At two days late and an incorrect order I am unsure what I spend $100 for. The shameful treatment is too much to articulate!

I ordered two separate deliveries for Mother's Day, they advertise same day delivery. While I was disappointed they wouldn't deliver until the day after I proceeded with the order. On the delivery day after no delivery. I tried to contact customer service though their live chat and was automatically forwarded to a "survey" page for someone to contact me. So I completed that requesting contact. I did this several times. I have had to response!!! These deliveries were expensive to order, and we still haven't received ANYTHING!!! Worst customer service. I won't count on 1800 flowers for future orders. I go through a company more reliable with a customer service that is at. Least accessible! BEWARE. I STILL HAVE YET TO RECEIVE CONTACT OR THE 2 FLOWER DELIVERIES.

I stopped using 800Flowers over a year ago due to quality issues and HORRIBLE customer service. For Mother's Day my in-laws sent my 2 dozen tulips from them. After four days they were completely wilted and falling apart. Do yourself a favor and order locally. You will get much better quality at a fraction of the cost.

For this to be my first time ever using the services and for my mother on Mother's Day I will NEVER use 1-800-Flowers ever again! This was the worst experience ever! Not only did I speak to several supervisors but each time my problem never got resolved resulting in me requesting a refund and never being properly compensated! I will NEVER recommend 1-800-flowers to anyone.

Supposed to deliver on May 7, didn't happen. Called May 8, promised delivery on May 9. Didn't happen again, called May 10, cannot make delivery by Mother's Day, best we can do is Tuesday May 13, 2 days after Mother's Day. Will refund 60% back. Bouquet of flowers, not those I ordered. Worst Mother's Day experience ever, my mother is 90.

Never delivered my order. Paid $100 for it. Tried to contact customer service. They had an AI bot send me an insulting offer, then I had to wait forever to talk to an actual person. When I got someone, it took them forever to respond, such that I will never use their services again.

Flowers ordered for delivery Saturday before Mother's Day. Detailed delivery of apartment building number and instructions to ring the bell from the lobby were all provided. Delivery person left outside on the stoop of a 16 family apartment building and then took a distorted photo. I checked my emails to see if delivered which it apparently had been. The aide went downstairs and found them outside. Do not use this website. Locate a Florist in the location of the person you are sending to. Shame on them.

I never write reviews but this is noteworthy because when you are trying to order flowers, it's usually for a specific occasion or date in mind. I went online and made my order 4 days prior to delivery. That delivery never happened. I had to call to find out what happened. Apparently, they ran out of flowers? But no one could reach out to me to let me know that, so I can make other arrangements at least? The communication is horrible and they do not let you know what's going on. I had to find out the hard way and so now my mother-in-law never received her flowers and I am a horrible daughter-in-law at this point. I will never use flowers.com again.

Mother's Day order. I am so disappointed and angry. I ordered 30 tulips that looked absolutely lovely in the advertised photos. The flowers that arrived were drab and limp and didn't fit in the little purple vase that came with them so my dad split them up for her. I will never order from 1-800 again. My mother's flowers were pitiful.

I have been using 1-800-FLOWERS for Mother’s Day flowers for years without issue. An order I placed on 4/27 got stuck at FedEx just before Mother’s Day with no movement at all, forcing me to place another floral order at an outside company so my stepmother could still have flowers, even though they will arrive late. 1-800-FLOWERS customer service ensured me my order was on a delivery truck, then when I mentioned having no visibility to that, they said they would contact the florist for delivery today and I just needed to take it on faith they’d get delivered before 8pm today. They are unwilling to issue me a refund or a credit greater than $15 unless the delivery fails to show up before 8pm, completely disregarding that I am out an additional $60 because of their lack of reliability. So now if the flowers do get delivered today, I’ll be out $105 for these flower instead of my intended $45.

I’ve been a loyal customer of 1-800-Flowers for years, but this Mother’s Day was a total letdown. The wrong flowers were delivered, and when I called to ask for a refund, I was kept on the phone for over 30 minutes and pitched multiple offers and redelivery options I didn’t ask for—instead of just owning the mistake. The final “solution” was a redelivery after the holiday, which completely missed the point. They said they were not authorized to refund, even though their team made the mistake and I have been a loyal customer. This experience was frustrating, emotionally exhausting, and completely misaligned with the company’s message about meaningful moments. They can’t be trusted for life’s most meaningful moments, especially with policies and service such as this. I won’t be using them again.

Ordered flowers for my mom for Mother's Day. They promised they would be delivered on time but never came the day before like they promised. The tracking showed out for delivery but order never shipped.

Not delivered as promised and too late to order anything else for Mother's Day. Used both online chat- which was disconnected and customer service agent. I was finally given a refund and a $15 voucher for future purchases- LOL. I wonder if the owner Jim McCann got his order delivered as promised.

I placed an order, and it is supposed to be delivered today before Mother's Day. An hour later, with 3 agents on chat, my issues were still not resolved. Last agent RED said that someone else is looking at my order, and he can't help me, so I should contact them back in an hour. Meanwhile, I paid for express delivery for the flowers to arrive, but the order was never placed, and no one was able to help me. GREAT JOB 1-800-Flowers, especially before Mother's Day! My hat off to you on how you train your customer agents, Ronald, Red.... Horrible Customer experience!

Ordered flowers for Mother’s Day and had to pay extra for shipping. The system showed confirmation of the order but never updated. After the final delivery for the day I had to call to find out my order was not going to happen until Monday. They kept offering a credit for my next order like I was going to get excited and just be grateful they were doing me a great service. They put me on hold at least four times and did not come with a solution. Terrible experience. Would not recommend to anyone. Just got to Walmart or a local florist and do it yourself. They don’t care as long as they can keep overcharging and adding fees.

Worst experience. Do not use! I ordered my mother flowers for Mother’s Day. I received a delivery confirmation email but the flowers were not delivered. I called customer service. They said maybe the flowers would be delivered the next day on Sunday Mother’s Day but they couldn’t guarantee. I asked for a refund and they said they couldn’t guarantee give me a partial refund. So no flowers and a partial refund?! I spoke to 3 different customer service representatives and still got nowhere. I will never use this business again and I would advise the same to everyone.

Completely atrocious business. I’ve attached photos below of what I ordered versus what my mother received. This order was approaching $100 and I received flowers from a grocery store and upon contacting their customer service. They told me they could refund 50% when I know for a fact, this is a $15 bouquet from a local grocery store because I put eyes on it myself. I’ve also attached where he couldn’t even view my photo, but basically said I was not telling the truth. Do not order from this company.

While this platform shows great potential, it falls short in several critical areas—particularly in reliability, customer service, and proactive issue resolution. After using the service three times, I’ve decided I will not be using it again. My first experience was straightforward in terms of ordering and delivery. However, the arrangement that arrived looked nothing like the one displayed online. When I reached out to express my disappointment, I was told the only solution was a re-delivery. Unfortunately, that completely defeated the purpose of sending the flowers, as the timing was what mattered most. Ordering through this service feels like a gamble—you can’t preview the final bouquet, and it’s unclear whether the vendors they partner with can consistently deliver what is promised.

My son sent me flowers for Mother’s Day. This is the second time that he’s done this. These flowers are the most pathetic arrangement of flowers I have ever received in my life. The last time was the same thing. I hate to tell him how disappointed I am in these flower arrangements that he buys from your company. You should be ashamed. If I could give you negative stars, I would give you negative stars. Please do not buy flowers from this company.

Absolutely terrible customer service. I placed an order with 1-800-Flowers for a surprise delivery, and they failed to include the apartment number for the recipient when passing the address to FedEx. When I contacted them to fix the issue, they were completely unhelpful. I spent over an hour on the phone with outsourced customer support, being put on hold repeatedly, only to be told that FedEx would “call the recipient” when they’re nearby. Both my husband and I explained multiple times that this wasn’t an option: 1. The recipient doesn’t speak English. 2. A call would ruin the surprise.

I think one star is too kind. I'm so upset. I purchased a wrist corsage for Mother’s Day for my mother and it was supposed to be delivered by Tuesday and it was not and I was not notified. I am furious! Now, I am last minute scrambling to find flowers to be delivered to her on the day before Mother’s day which is next to impossible and I live hundreds of miles away. When I called the company to “help with my frustration“ they offered me a %50 off coupon code for my next purchase 🤬 Are you kidding? I will never trust this company again!!!! This is not about the money. This is about me having to scramble at the very impossible last minute to take care of something that I trusted this company to take care of days ago. NEVER AGAIN!!! And I love that they want you to leave a photo on the review….wish I had one 😤

Mom was NOT happy. And if Mom's not happy Nobody's happy. Product was delivered in VERY poor condition. Dirt spills, plants uprooted, broke leaves and more. On a upnote, it gave mom a gardening project. Will never order from them again.

I ordered flowers and was given a guaranteed delivery date. I received an email stating there was an issue and that I had to call to resolve it. Once on the phone, they explained that they had rescheduled the date to four days later. There was no attempt to solve the problem or search of additional options. No critical thinking. Just "I'm sorry" and "the system won't allow me." They lost a customer.

Just look at the pictures. Save the headache and go to your local florist. Pick out what you want. If you’re far away, pick up the phone and call a florist. 1-800-Flowers is like DoorDash. The florist hate them but have to use them. They lose money on every order.

I rarely leave negative reviews, but I feel compelled to share my recent experience with 1800 Flowers. Unfortunately, it was deeply disappointing from start to finish. I was charged an exorbitant amount for what was supposed to be a premium floral arrangement, but what I received was far from acceptable. The flowers were poorly arranged, lacked freshness, and looked nothing like what was promised or advertised. It was not only underwhelming—it was downright despicable for the price I paid. I was so embarrassed when my mom sent me the picture of the floral arrangement that I sent her for Mother’s Day. She lives 18 hours away from me. I wanted to send her a beautiful arrangement. I have never been more embarrassed! The delivery was also a day late. I expected professionalism and quality, but instead, I was left with frustration and regret. I would strongly advise others to look elsewhere for their floral needs. I attached pictures.

Terrible....well, I really don't know. Placed an order (over $100) at 9:45 am. At 8 pm I attempted to track it. Their system has NO RECORD of my order. Virtual trap was useless and the live agent I'm on with right now has no idea what they're talking about and also can't find my order. The person's name is Ingred. Very dissatisfied and disappointed.

I paid $95 for an “arrangement” and got wilted carnations in a glass vase. ABSURD. Customer service has promised to deliver what I ordered, 4 days from now, but it was for a special occasion. Thank goodness the recipient sent me a picture. Probably to shame me for sending a drugstore bouquet, but if she hadn’t I wouldn’t have known.

My daughter sent me tulips For Mother's Day. They shipped on Tuesday and arrived at my home on Friday. The flowers had no water for at least 3 days. They arrived at 10 am with yellow leaves (I removed them before I put them in vase). Within two hours the pedals were falling off. I called 1-800-Flowers.com and they offered a replacement that I would not be home to receive or enjoy. I feel bad telling my daughter that used her hard earned money that the flowers were dead. They would not give her a full refund. Avoid this company and use a local florist. Local Flowers have a fighting chance of arriving alive.

Ordered flowers for a Mother's Day from them. In addition to be overpriced, the quality of the arrangement was pathetic. It was embarrassing. I will never use this company again. Had to call them to request a refund.

DO NOT order from them! Fuming right now. My mom receive hideous flowers! Getting a person to talk to was hard. They only pay partial payment! And a $20 gift card for next time!!! I Will Never order again! 1st photo what my mom received.

Was promised a delivery date for Mother's Day. Later received an email that the flowers would be 2 days after Mothers Day. Explained my stepmom has lost all 4 of her children and that the day was traumatic for her. It’s important to deliver by Mothers Day. Two days before the important date I was told I couldn't cancel and get a refund so I could find a different supplier. They offered to call her on Mothers Day and apologize. Totally unacceptable. Will never use them again.

I ordered $365.00 worth of flowers yesterday. 3 for $89 each plus fees. One showed up to my business partner's home looking like it was a $25 vase from the grocery store. One was about $50 worth an “decent” and the 3rd was never delivered. Customer service has been absolutely awful. They told me they couldn’t get in touch with the florist but when the manager called me back she lied and said the florist told her due to Mother's Day the cost of the bouquet would be higher so the flowers weren’t has large. Insert eye roll. All I want is my friends to get beautiful flowers that I paid $90 each for. They wouldn’t make it right so I’m out the money and my friends have cheap looking flowers that a 16 year old boy would buy for his girlfriend. I’ll upload the bouquet and what it was supposed to look like. I’m so, so disappointed.

For my birthday last summer, my kids ordered an orchid for me. It took three calls to get it delivered, much past my birthday, of course. One star for that. For Easter, they sent a bulb basket. It arrived on time. Although the bulbs bloomed at different times (not like the photo), it gave me almost a month of pleasure. Four stars for that. Today I got a Mother’s Day gift of a lavender plant. It is wilted on the “good” side and completely desiccated on the other. One star for that. Customer service has always been accommodating - I’ll give them five stars, although we really shouldn’t have to use their services, I’m hoping they send me a gift card for my local plant shop in the future.

Horrible! Ordered flowers for Mother's Day on May 5, 2025. Called back the next day to verify and no issues. Received 2 phone calls from a different number that did not match anything with an order that didn't match anything that I had received. Figured it was a scam so I never called back until the day that the order was to be delivered (5/8/25) and was told that they still had 12 minutes to deliver but could call back in 1 hour if issues.

The flowers that were delivered looked NOTHING like the photo provided by 1800Flowers. They were completely UNDERWHELMING. Based on this first experience I would NEVER purchase flowers from this company ever again. Additionally, the flowers were completely overpriced given the poor quality.

If I could give this company a half a star I would. I ordered a beautiful flower arrangement for my Mother in law for Mother's day. It was very expensive. So I was so embarrassed she sent me a picture of what was sent. The flowers were wilted and dry. I called customer service to see if they could make it right. The best they could do is give me 15 credit. I'm like no thank you! So beware do not be fooled like me. Order from a better company.

The flower delivery was just left on the porch in the sun. No protection. No tissue paper or a box, just left there in a glass vase with the card attached. It was so embarrassing. To pay for delivery fees just to have it left like flowers bought from the grocery store cooler. I did not opt for an eco-friendly delivery. I also didn’t realize I needed to be specific about how I wanted the flowers protected from the elements or possible roaming animals.

I have ordered flowers here for several years. The last time was Valentine's Day 2025. Now when I want to place an order to the same several people for Mother's Day, I was told my address book has been deleted and I must enter all new information. WHAT A JOKE, this is the most stupid change they could have made to their website. I was told they purge addresses every 90 days. Although it has not been 90 days and mine were purged. I will never buy from them again. Why have a login to their site and add names to an address book and then have it only last 90 days.

Over 35 minutes to place order, agent documented delivery and my address incorrectly, I am being lied to right now on the phone, saying the order is being delivered a week late. Taking 30 minutes to get refund.

I ordered a bouquet with Lilies. I called right away and they canceled the order. Then I got email “delivered” but not to hospital rm. Called found name of delivered to. Beautiful arrangement. Finally made it to her room.

The worst shop in all America they are scammers, I ordered flowers for a 60th birthday and I never received them and after that when we asked for a refund they said they were delivered and they just ruined our holiday. Never order anything from them, even if it's without money, don't trust them!!!

Just delivered to my wife's work- Horrible, small and poor quality and this is the extra large for $90! Shop Local. I just told my wife about delivery issues and she said Definitely not as lovely as I always send from local florists. Thank you 1-800-Flowers-NOT.

I ordered a Birthday gift on April 25th to be delivered on April 30th at a Business. I tried numerous times to track the package through the FedEx. I only would get automated replies that just sent me in circles! Only an hour ago 4/30/25 at 5:30 pm. I received an email that there has been a delay in delivery! It ruined the whole purpose of this gift! I will be requesting a refund at least for delivery fees! Never again!

My daughter and son in law sent me a bouquet of flowers from 1 800 Flowers for my birthday. First problem was it was delivered to the wrong address and my daughter specified afternoon delivery which it was delivered in the morning. They had the right address on the greeting so that shouldn’t have been an issue. Second problem was the bouquet was nothing near what was purchased and requested.. It had half the flowers it should have and the wrong flowers. The final problem is the three roses they did have in the bouquet died the next day! Never again! It’s pretty sad when so much money is spent only to have so many issues.

I ordered a bouquet of sympathy flowers for my brother’s grave on April 16th for his birthday on the 22nd. I thought all was well but received a call and an email from 1800Flowers near the end of the business day on the 21ST saying that the particular arrangement that I had ordered was not available and they would have to offer me a comparable arrangement of the same value. I told the agent on the phone that I was uncomfortable agreeing to purchase a 300 dollar arrangement I had never seen before and asked what did they consider comparable. The agent offed a casket spray that I was not happy with and when I told her that I didn’t like it she made the statement “the order you chose was very pretty.” And proceeded to hang up. I then had to call back and wait on hold for 15 minutes before accepting a call back.

Terrible flowers. The flower on the corsage came off the hot glue and my daughter only got to enjoy it for 20 min.. The boutonniere also fell apart after one hour. Whoever made these prom corsage and boutonniere did a terrible job.

I sent flowers to a family member who lost her Mother. I paid extra for a lovely card. For $100 she received flowers that looked nothing like the photo of the bouquet we thought we were sending and no lovely card. Just words on a blank white piece of paper. I have had zero success reaching anyone at customer service. A truly awful experience. I guarantee it one I won't repeat. Shame on you 1-800-Flowers.

1 800 Flowers is a piss poor company. I highly recommend going elsewhere!!! Placed order. Online. Was never received. A day after order was supposed to be received. I took an hour of my time to find out it was never going to be delivered. There isn't a florist in the area they deal with. NO ONE ever called or messaged me!!!! Their service department is overseas operators that don't understand english. And the online chat takes 30 minutes for a short conversation. My friend's birthday present is going to arrive 3 days late. And they won't get what I ordered. This was their best fix. This company is overseas and DEI hires. I would recommend going ANYWHERE ELSE!!!

The flowers I receive are amazing, they were a gift and I honestly love them. They last a pretty long time. You guys have to think that they probably get tons of orders. Nothing is gonna be perfect, but I'm lucky because mine came out perfect. I'm so thankful for the gift. Because it was definitely needed on a day that I needed to be reminded that somebody cared for me.

The worst flower arrangement I have seen. I could have went to Walmart and got these. The pictured they showed were lillies. It is Easter why not. They looked like small white daisies. She was so disappointed in me.

I ordered an Easter basket of Easter egg colored flowers with pink roses and different daisies as well as pastel Easter eggs. It was the extra large basket size/price. I loved the shape of the arrangement as well as the beautiful colors and style. I placed the order 3.5 days in advance to ensure there would be adequate time to ensure the florist carried the flowers in the arrangement. The basket delivered was nothing like the basket in the photo on their website. Cheap, inferior filler flowers were used and the colors weren't even close. This was for my daughter who lives out of state's birthday. I am actually embarrassed at what was sent. This was also going to be the Easter dinner centerpiece as well. I will not be using 1-800Flowers again.

I used 1-800-Flowers because they have been around for a long time and I know they aren't some scam website. I'm in TX, my mom's in NC. I sent her the largest bouquet they offered plus chocolates for her birthday. However, what I ordered and paid for vs what she got didn't match. I'm honestly disappointed!! I wonder if NC ran out of flowers halfway through making the bouquet, or if they split my order in half and shared it with someone else 🤣😭 My mom said she loves it but for $104 I expected better. I've attached photos of what I thought she would get vs. what she actually got. About the only thing they got right was the delivery date. Next time, I'll do my due diligence and research. Going forward, I'll probably go with a private or local florist instead... support the local community and not these half** "well known" larger scale merchandisers. Overall, I give it a 4/10. Will not use again.

I am very disgusted with the lack of care and service of this company. I ordered flowers a week ahead of time to be delivered ON my friend's birthday and they weren't. When I demanded a refund, I was passed from agent to agent until finally they didn't even respond to me. Do NOT order from this company. They are a total rip off! I will never recommend this company.

I will never, ever order flowers through them again. I paid $142 for a large sympathy arrangement. The flowers that were delivered looked absolutely nothing like the pictures of what was ordered. It didn't contain the same flowers and was just embarrassing. Really terrible tacky arrangement. I called customer service. Initially, they only offered the delivery fee, but eventually agreed to give me a refund of the flowers. They sent an email confirmation of the refund, then NEVER SENT THE REFUND! Then, they never responded to inquiries. I had to file a claim with PayPal, which was denied. I then filed an appeal under a different category and was provided the refund via PayPal. Very unethical company

My kids bought me some flowers for my birthday on Wednesday. The tulips barely bloomed and the irises never bloomed and they're already dead SMH. When I received the flowers they were really poorly put together they were just bunch together wrapped and put in a box. Some of the leaves were broken and bent. I am very displeased with the flowers that were sent to me. And I do not have a receipt to upload because these were a gift.

I will no longer be ordering from 1-800-Flowers.com due to their unreliable delivery confirmation emails and inadequate customer support. Despite numerous attempts to address the issue online and over the phone, I have experienced extended hold times and a lack of resolution. Unfortunately, my attempt to surprise my mother for her birthday has been unsuccessful. I am currently on the phone for over 45 minutes, and the continued confusion regarding my delivery's status has caused significant frustration, leading me to refrain from recommending this company in the future.

I ordered flowers at 2pm today and received confirmation of the order. At 8pm the flowers were not delivered. I called and was told there was no florist in the area. I live near an Army base so that is a lie. I asked for a full refund. Very disappointed and will never use their service again.

Received 4 plants as gifts at Xmas. 2 are dead, other 2 are dying. I have plants from 30 years ago still alive so I have a green thumb. Customer service is awful to deal with. Hours on hold, don’t return calls.

Don’t waste your money here. I ordered a “large” arrangement supposed to be white and lavender. What they got was the size of my hand and white and red with a small sprig of a tiny purple something. Garbage! Customer service is a nightmare. They don’t answer questions and just keep saying they apologize. They appear to have a script as English is not their first language. Never again!

Ordered 6 days before I needed delivery for 30th anniversary. Never showed up. Called and was told they didn't have the flowers I Ordered. They would deliver the next day. Unfortunately that was after my anniversary

Awful customer service. Needed to change delivery location because my fiancée was home sick. They told me there was nothing they could do to change or cancel the order. Now the flowers will be thrown away before they are even seen. Do not use this service!

We ordered flowers for my MIL 90th birthday. The arrangement was horrible! Not at all what we had chosen, so they replaced it. The new arrangement was still smaller and did not have we're we had chosen. Not only that, but the flowers started dying three days later. We will not use them again.

I ordered flowers and candy for Valentine's Day 2025. The flowers were delivered in good time, but did not look like the picture online. They were old and were pretty much dead in 2 days. The candy was not delivered. I asked the delivery person about this and she said it was not on the order. I called customer service, and after being hung up on once, I was told it was too early to call it in and to wait till the next day. I waited and called the next day and after a long time on the phone was told that they would contact the store and have the candy sent. That did not happen.

Worst experience. Bought wife a bouquet for her birthday and the product arrived with multiple issues. Lilies didn't bloom and died, cost 100 dollars on sale and was not even close to what I ordered. Vase was different with less flowers and the card I put a special phrase for my wife to read was wrong. Don't use this bad company.

Looking for flowers for my sister in law's funeral. After much searching, I decided to send the lavender and white floor basket. I knew it was delivered however, you don't look for flowers you send to a funeral home but the arrangements were taken to gravesite and just standing there, I noticed the only one with a lavender bow. It was mostly a few white flowers that were randomly stuck in the greenery. Didn't resemble the picture except for lavender bow. Disappointed with the florist who made arrangement not in good taste to take a picture.

The website will not allow you to set a window of time for delivery. The modify order button does not work. Contacting them results in nothing but, "Sorry, nothing we can do". I ordered and tried to cancel all within a 10 minute window. Do not order unless you absolutely know that it can be delivered at whatever time they choose.

I’m extremely disappointed with my order from 1-800-Flowers. The arrangement I received looks nothing like the photo on the website. The quality is honestly embarrassing—wilted flowers, poor presentation, and overall just a sad version of what was promised. For the price I paid, I expected something much more professional and fresh. This experience was far from what I hoped, especially since it was meant for a special occasion. Definitely not worth the money, and I won’t be ordering again. I’m embarrassed my friend thinks I would pick something like this for her to look at while she recovers from her surgery.

The product that was ordered was damaged. Stems were broken and soil was all over the place. Either the florist did a poor job with presentation or the delivery driver hadn't stored the plant properly. Either way we are COMPLETELY DISSATISFIED WITH THE PRODUCT.

I ordered flowers to be delivered on a specific date because the recipient was out of town until then. Flowers were delivered 2 weeks early so will be dead when she gets back. Flowers delivered to me for my bday 10 days later and dead. Replacement flowers delivered dead as well and both were delivered to my neighbors same time and thrown on the back porch in the middle of winter. Took 1 week and multiple contacts to resolve my issue with representatives promising to get back to me and never did.

product or service. One attempt after another to let the customer bear the burden of their ineptness.

I ordered flowers for my 89 year old Mother in Law for her birthday. They arrived but never bloomed they just wilted and died. She followed the instructions that were included. I sent a report and another bouquet was delivered but the same thing happened and again she followed everything that was in the instructions to do. In the future I will be sure to only call a local florist and have them delivered.

I purchased vouchers from Groupon for flowers from 1-800-Flowers. I do not know if you receive substandard service when you use Groupon or if it is just that way. I will say for one of the bouquets I paid extra to have it same day delivered. About 30 minutes before the deadline to have delivered which is when her office it was being delivered to closed I reached out to confirm if the flowers were going to be delivered or not. The online help asked me a lot of questions but was not willing to give me any answers. They stated they had to reach out to the florist and would get back with me. The flowers did not come that day and they did not get a hold of me. I had to call back in and say they did not get there. They gave me 15 dollars off a future purchase, but we had missed the day. They did deliver flowers the following day. I will advise I had ordered very early in the day.

This is long & you can call me a Karen…but I am pissed!! My sister had hand surgery last week & I ordered her flowers. I’ve been using 1800Flowers for nearly two years and pay for their Celebrations Passport. I’m extremely disappointed with the amount of time I’ve spent talking to their agents over the past three days (Hannah, Eliza, and Mark) nearly 2 hours of combined conversations and my sister never received her delivery.

I ordered flowers to be delivered in Green Bay Wi in March. They were left on the front steps in the middle of winter with freezing temps. If not for an unexpected visitor to stop at the home shortly after, the flowers would have froze. There was someone home at the time and the delivery was UPS. I was expecting a florist would deliver it. The flowers were not in a nice vase, just a cardboard box. Will never waste my money on this again. Call a florist directly and get what you paid for.

If I have to add 0 stars will do, but is impossible. They supposed to deliver flowers in Europe up to 9.00 pm. Understandable, but still after I talked with an agent still was not delivered. Are crooks, do not buy from them

Ordered flowers for a co-worker in Seattle WA for his mother's passing - 1st order never showed up, when tracking shipping, the flowers were coming FROM Florida heading TO Seattle and were stuck in Orlando for 2 days (Can ANYONE make sense of that?) - Upon calling, they offered $15 off next order, I said "no thanks, let's just cancel order". They went ahead and sent a 2nd order, only to arrive 10 days later DEAD -- Very disrespectful to send Dead flowers to a person already grieving a death... Guys, get it together!

After receiving dead flowers for Valentine's Day, and refused to give a refund or exchange. I thought waiting a few days would give the flowers time to get better, but they only got worse. I will never order from 1-800 Flowers again.

I ordered flowers for my mom’s 90th birthday 16 days prior to her birthday. They were not delivered. When I contacted 800Flowers they blamed FedEx. No accountability. They passed the buck. Never order from them again. A special occasion was ruined.

The flowers ordered for the passing of a loved one was never delivered. Customer service had the audacity to state giving me my refund was them helping me out and that's all they could do!!! Customer service promised the flowers would be delivered and after checking the flowers couldn't be delivered not even 3 more business days out!!!!

The order I placed on the 24th of Feb for a delivery on the 25th for my mother's 87th birthday never showed up. Unfortunately they do not have a number you can call. I ended up having an argument with a virtual assistant that can not answer my question and I have no idea how to get my money back. Will never us this service again.

Worst quality flower I’ve ever sent. Tried to save 10 bucks and got flowers worth half the price of local shop. Will never use again. To top it off they have sent at least one email a day but their site has no place to leave feedback, they don’t care.

I ordered chocolates, strawberries, and an extra-large bouquet of flowers for my wife for Valentine's Day. While there were no issues with the chocolates or strawberries, the flowers were absolutely terrible. I received a small bouquet of half-dead flowers. I reached out more than seven times, both through the chat-bot and directly to customer service. I even spoke with a supervisor who assured me that a replacement bouquet would be delivered that same day. However, the flowers never arrived. The disappointment this caused my wife was immense, not to mention that I had paid for something far more extravagant.

Ordered flowers for funeral at 11 am. The flowers arrived at 7:09 pm, so they did not receive the flowers. I contacted 1800Flowers and they said they could redeliver to the residence. Then they quit answering the chat for 30 minutes (finally ended the chat) and I never received the flowers.

We ordered a bouquet ten days in advance for an aunt's 90th birthday, On the day it was supposed to be delivered, it wasn't. Same for the next day... when we asked for a reimbursement, the company offered a $15 rebate on shipping. We spent over $90. Beware of 1-800-Flowers.