1-800-Flowers.com Reviews

Flowers never delivered after 3 days. Difficult to get a resolution. Will not use again.

Ordered Sympathy arrangement from their website (1st picture) and asked to send me picture of what had been delivered. The 2nd picture shows what has been delivered. No future comments.

Total disappointment. Ordered three days prior never was delivered, they promise same day delivery, take your money but don’t deliver on time, would advise any other company but 1-800-Flowers.com. They really don’t care about the customer. Only the bottom line, if there is a problem don’t expect to talk to a live person, set aside a couple hours for an online chat with the same results!

Do NOT use this company! The pictured flowers and basket on their website is a gross misrepresentation of what is delivered. On top of that ,customer service is awful and is AI. I could not Get a human being and got the runaround over a text string for 30 minutes. Frustrated, I finally hung up and want to warn to NOT waste your time with 1-800-Flowers. This company.

Two weeks before my mom's funeral-I ordered an URN Funeral Arrangement from 1-800-flowers. It is made to encircle the URN on a table at the church altar. March 13th, the day of the funeral service it NEVER arrived at the church. I called 1-800-flowers, who were very nice-they tried to reach out to the local florist who was supposed to design and deliver them. They got no response from them. I asked for the local florist's name and contact information but was told "they could not tell me that". So instead, I have to write a complaint against 1-800-flowers. Our family will NOT ever use 1-800-flowers again. Sad to say but, they must contract with some not-so-good local florists who are representing them.  We have received our refund already of course. But I want others who might be going thru a heart-breaking time of loss- to know they can't count on 1-800-flowers.

I ordered flowers for a family member’s Hospital stay and what arrived was nothing like what I ordered. We paid $78 for this. Contacted 1-800-Flowers and the “virtual assistant” said a new replacement bouquet would be sent. The new one was due to arrive 7 days later, and my family member was no longer in the hospital! I have spent the last several days trying to get the new bouquet rerouted to the correct address. All I ever get is AI/virtual assistant, long hold times on the phone and no return phone calls. Even tried calling the hospital to ask them to not accept the order. No guarantee they will do that. Super frustrating. We have used 1-800-Flowers for 15 years. Never had such a lousy experience like this. Too much reliance on AI! Absolutely no real customer service. Will not be using them again.

Total SCAM- REQUESTING TOTAL REFUND FOR THE FLOWER SELECTION I CHOOSE. 800 florist deserves ZERO STAR .. I PAID $131 f higher price FOR Xl vase flower size plus small chocolate and they delivered total different cheap looking filled with greens .. This ToTAL SCAM.. NEVER AGAIN AND NEVER RECOMMENDED.

Ordered birthday flowers to a business ... in advance - they did not arrive until after 5 pm, when businesses close. The whole point of ordering flowers in advance and for a birthday is they should arrive fairly early to the business. Horrible service and horrible customer service, with an AI bot and then 10 minutes to reach a rep.

I delivered the roses on time. They were gorgeous on day one. On day two, they wilted bad. On day three, they were done. I’ve never had roses wilt that quickly. I paid a lot of money and did not get the value. I won’t use this company again.

Paid for same day service but did not get same day service and no refund of extra money paid. Asked for partial service fee refund online and they acknowledged me to a point, then said to give them a couple of minutes to look over the order. They never came back online to acknowledge my complaint. Waited a half an hour online and no response. Never been treated so disrespectfully before by a flower company. I will never use them again.

I ordered the Magnificent Roses for my wife for Valentine's Day. I placed the order on February 4th with the flowers to be delivered on the 13th. They did not arrive on the 13th, then the 14th came and no roses. An entire romantic plan was ruined because they could not deliver the gift on time. I ended up having to show my wife a picture of what her gift was because either 1-800 Flowers and/or FedEx were incompetent.

Ordered flowers for anniversary, never gave me a time range ANYWHERE before paying, paid never came, called and found out the range was 12 hours!!! And it will miss my wife! I had to call to get any times...after paying. GARBAGE.

My boyfriend was out of state, but wanted to send me two dozen roses for Valentine’s Day. They were supposed to arrive on the 13th. So that they could be delivered in a timely manner. However the First florist sent him a message saying that they tried to attempt delivery at my home at around 630 and this was untrue. My computer/office area is in the front, where I have a clear view of my front yard and also I have cameras that alert me. Please keep in mind. I had no idea I was getting them until Valentine’s Day actually arrived where I then had to be told by my boyfriend that he ordered flowers but he’s having a hard time with the delivery for some reason.

I ordered flowers on 2-7-26 to be delivered Valentine’s Day….never delivered, I received a email confirming delivery. I contacted customer service was out on hold, representative confirmed delivery address and said they are on truck and will be delivered soon…they were not. I have a camera and alerts when someone comes to my door no alarm no alerts so no delivery and no porch pirates. Really put a damper on the day…greatly disappointed….company needs to do better.

My husband ordered a bouquet as a Valentine's Day surprise. I was ecstatic until I opened the box. The flowers were half dead. I sent him photos. He was highly upset, especially since he was over the road. The bouquet looked nothing like the image portrayed. It was significantly smaller and the flowers were withered. I figured clip the ends and place them in water and they will bloom. Not the case.

Do yourself a favor and do not order from here. The delivery was never made. The flowers sat at the facility for 2 days. Was not delivered on Valentine's Day. I did receive a refund but the recipient and sender were disappointed on Valentine's Day. So Annoying.

If I could give the 0 stars I would. Seriously avoid this company. Ordered flowers for my daughter for Valentine’s Day and they never arrived because the flower shop they used is out of business. I can’t make this stuff up and I called multiple times and they refused to use another flower shop to deliver. I was told to call back at 5 pm which I did and then was told they could place another order but it would not arrive until Tuesday. Just avoid this place.. Waste of time. Very, very poor customer service.

I’m honestly very dissatisfied with this purchase. Looking back, I truly feel I would have paid less and gotten a better result if I had simply gone to Costco and arranged the flowers myself. At least that way I would have known exactly what I was getting. The biggest issue for me is the lack of transparency. There should have been real, accurate photos of the floral arrangements instead of what feels like overly polished or misleading images. What was advertised looks noticeably different from what was actually received.

I ordered flowers for Valentine's Day expecting them to be fresh and nice arrangement since I bought the biggest size. Instead, what I received was a small vase full of old flowers that looked like they were picked weeks ago. I received them two days before Valentine's and by Valentine's three quarters of the flowers are dead. There is no way I would recommend this business to anyone.

If I could leave a -1 Star, I would. They need to send a text alert to recipients, especially in cold weather. Left the box at the edge of my porch never found it until the next morning. Never heard my doorbell on the day of delivery. About ten years ago, the same thing happened when I sent flowers through this company - the box was left on the porch with no notification, and the flowers froze. They refused a refund or replacement. The foreign customer service agent couldn't even understand me. I urge everyone to buy locally!!

Attached images below to show how they change the name of the box and add a description of a different box, but never itemize the basic gift box. Immediately under a beautiful picture of a gift box with the items spread out and ready to enjoy is an itemized list that includes weights and amounts of each item. STOP! That’s not what’s inside. KEEP SCROLLING to see the itemized list is for the Deluxe box. Below this itemized list of details including weights and amounts of individual items within the gift box is a summary paragraph that does not include an itemized list. There is NO itemized list describing what is in the basic gift box. I’ve no idea of how many cheeses, sausages, crackers, spreads, etc because it only lists the Deluxe and Grand immediately under the picture, in a way that looks like that’s what’s included in the basic gift box. And to not even include a similar list for the basic gift box is so deceptive.

By far the WORST COMPANY. Was assured a delivery for an extremely important birthday and not only was it not delivered AT ALL, I wasn't even contacted about the delay or anything.TERRIBLE TERRIBLE COMPANY. WILL NEVER CONSIDER THEM AGAIN.

So I paid 60 dollars FOR TULIPS, which is annoying you can literally find the same thing on Uber for way cheaper like 40 but whatever, and then when the flowers arrived they were frozen. Was hoping they would be fine when they thawed out but they look horrible and are completely dead. Keep in mind I used a 25 dollar gift card.

Worst customer service. Ordered never arrived. They offered an upgrade and would deliver that day. Never arrived, no flowers, no upgrade, no apologies, NOTHING!! Have no idea of and when they will refund money. I was embarrassed that they didn't arrive twice! I had surgery and was unable to go out and purchase myself. The recipient just lost her husband and we were all having items brought to her to help her through her day.

1-800-Flowers.com is the worst business on the planet. I ordered a funeral arrangement on January 25th for it to be delivered on Friday January 30th. They called me and told me that they couldn’t deliver to Grace Funeral Home in Brooklyn. These idiots asked me if I wanted FUNERAL ARRANGEMENTS to be delivered to my house!! Are they insane? I just told the lady on the phone to please cancel my order and refund my money immediately. I also asked for a cancellation confirmation number and they couldn’t even provide it to me over the phone! Whoever reads my post, spread the word to the world to never use this company. It’s horrible.

Just by pure chance my husband happened to see a box on the edge of the driveway. It has snowed 8 to 10 inches today and temperatures have been in the teens for the last 2 days. It's a birthday gift delivery from my son, and the flowers inside are frozen solid. Solid. Dead. We were home. The person could have knocked on the door. How much did this small bouquet cost my son? He relied on your company to provide a service and you failed miserably. When I called him he said he didn't get a confirmation of delivery so no idea when they came. Pathetic. He has pictures of the box and hopefully your company will reimburse him and I've told him to never order from you again.

I ordered the gift on Monday. Our recipient got it on Wednesday. When arrived, it was half dead. I have ordered from them before. And never had a problem like this. I am so glad that it was not a meaningful gift we're going to funeral home or I left winning that distance. Recently, lost somebody or a wedding. It was just a everyday Gift. I contacted customer service and they gave me a full refund. If I order from them again, I might have to do next day for same day

“My experience didn’t match what was advertised. The product quality and style wasn't what I order at all. Sent to a friend and was very disappointed when I saw what she got, was completely poor quality, colors and style very different, the vase, nothing was like advertised. Kroger has better flowers, vases and prices. Also the hidden fee is outrageous, because at the end I spent $22 dollars more for it.

Flowers delivered ok. Took them out of the box, 3 flowers were broken. And the bouquet didn't look very full. One day later some were wilting. And the bottoms of the flowers were never cut fresh. There were no packets of the solution you use to keep flowers fresher included, so there was probably none in the vase. And overall the flowers looked a bit old. These were for my mom on Mother's Day, she was upset they died, I was upset I paid over $100. I complained to them, no response.

I have ordered from 1-800 Flowers.com twice in the past year, and both times the delivery was not made successfully. Last year, I ordered an arrangement to be delivered on Mother's Day, and I had to track it down just to be told it could not be delivered until the next day. As disappointed as I was, I gave them another chance this past weekend when I ordered arrangements for a funeral, with a scheduled delivery of 11:00 a.m. for the service. Upon arrival at the church, I found that the flowers had not been delivered, and I had received no notification of a delivery delay.