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1-800-Flowers has been in the business of handcrafting flower arrangements, gift baskets, gourmet food items, keepsakes, household plants and home goods since the early 1980s. It was the first company to use a toll-free number for flower orders. 1-800-Flowers specializes in fresh flower bouquets, corporate gifts, flower arrangements for funerals, weddings and large special events.
Pros & Cons
- Extensive selection
- Can order through local florists
- Shipping charges can be high
- Can be expensive
1-800-Flowers has been a trusted flower delivery service for nearly 40 years. It offers a wide selection of flowers, gifts and gourmet gift baskets with same-day delivery options.
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Reviewed Nov. 4, 2023
Placed a order in ample time for delivery and the flowers were not delivered as was told multiply customer chats to my daughter's school. I tried to be patience. Just wanted correct answers but nothing to resolve the issue.
Reviewed Oct. 29, 2023
Do NOT use them! I ordered flowers and chocolates for my mother. They were suppose to be delivered the next day. They never showed up. I contacted customer service and was told they will arrive the next day. I was told a complete lie to cover their butts. They said the shop was closed and the delivery driver had already left for that day’s deliveries. The next afternoon I proceeded to check the status, nothing. No update. I was given another line of crap saying, I will call the shop and see what’s going on. They came back saying nobody answered their call. (Should have been a sign) then out of nowhere they get a call saying the order is on the way. If it’s not here by 8pm then please call. Oh boy did I call!
Customer service kept trying to give me discounts, refund my shipping, saying the orders can’t be cancelled and we will ensure delivery tomorrow. HECK NO!! I was given lie after lie and wasn’t going to deal with more. Also you can’t spell anyone’s name in customer service as they’re ALL foreign and don’t speak English very well. Had to ask for a manager who tried to get me to continue with my orders. NOPE! I wanted my $140 back. Do NOT do business with them! I wish I would have read the reviews before purchasing! AVOID them. Go to Kroger, Walmart or somewhere else!! Not worth the aggravation of dealing with this company.
Reviewed Oct. 25, 2023
I recently purchased a sympathy fruit basket for a family. After viewing the details of the product, it stated the contents and the dimensions of the basket, (18"L x 12"W x 12"H). After a delayed delivery, I contacted Customer Service, and I received a photo of the item delivered. I notice the box was too small for its dimensions. I was embarrassed to call the family and asked them to check the contents and size. After comparing the web-site's list, it resulted that there were items missing, spoiled and the basket size was different, (14"L x 14"W x 4"H). I had to contact customer service several times that ended with no results. I then requested to speak with a supervisor. I was informed that a replacement basket will be sent with its original size and contents within 2 days. Again, same results of the basket size and missing contents.
I called again and was informed that another replacement will be shipped within several days, however the dimensions were different, (15.75"L x15.8"W x5.25"). When I asked why, I was told that the original order has these dimensions. I told them it was impossible. I have proof of the original order and a web-site printed copy of the dimensions. Lo and behold, the web changed the dimensions of the basket, but not before I was able to get the proof. For this I was offered a $20 gift card for future orders. News Flash... I won't be ordering from 1-800 Flowers.
Reviewed Oct. 20, 2023
Zero stars! I cannot recommend enough avoiding using 1-800-Flowers as a florist. I had purchased a beautiful looking bouquet for Bosses Day/Birthday to be delivered during a specific time frame, 10:00am-12:00pm, at our office. They did not arrive. I contacted customer service and they assured me that they were out for delivery and would arrive by 5pm, as is their policy for business deliveries. At 5:04pm, I received a confirmation email stating that the flowers had been delivered. They had not.
I contacted customer service a second time, with a response of, "We're so sorry, can we deliver tomorrow instead?" I proceed with that as a plan since it was a joint gift from our team and they again promised to deliver during 10:00am-12:00pm. Again, the mark is missed. I contact them for a third time, they assure that they are en route and will be there prior to 2:00pm. Again, no flowers and marked as delivered at 5:06pm, when they were not. I feel like this is beyond shady practices. Two times they claimed that the flowers were received! TWO TIMES! Had I not been following up, I would have been none the wiser and paid for a service that was never provided. AVOID AT ALL COSTS!
Reviewed Oct. 17, 2023
I have used 1800 Flowers a few times, and this will be the last. Every time the order is either late, the flowers are not as described, etc. The last order I placed was for chocolate covered strawberries. They tried to deliver to my company at 7:00pm - it is supposed to same day delivery. They wanted to give me $20.00 credit for another order, Why so you can screw it up again and they wanted to "attempt" to deliver it 2 days late but no guarantee it would be delivered before 3:00pm. I am done with them, I am going to call and delete my account with them.
Reviewed Oct. 12, 2023
I ordered a gift basket for my grandmother’s birthday and paid $30 extra postage to have it delivered two days later on her special day. A week after her birthday has come and gone, the item is still unshipped. The AI support system and email exchanges have all been thoroughly unhelpful. Awful customer service. I wish I had read the reviews before making this mistake.
Reviewed Oct. 8, 2023
I will not use 1-800 Flowers ever again. They were supposed to deliver flowers by 8 pm on the day that I had ordered them on. The flowers were never delivered. I contacted customer service and all they said was that they didn't know why the flowers were not delivered. This is a horrible company that doesn't stand behind their commitments to their customers. I will never use this company ever again.
Reviewed Oct. 3, 2023
I have been a customer of 1800-Flowers for years and always satisfied with the easy online order process. I called to place an order on Sunday October 1st for 3 floral arrangements for my mother's Memorial Service on Sunday Oct 8th to be ready & delivered to Wanamaker & Carlough Funeral Home by 10am. The representative processed and sent me email confirmation. I then received a call 2 days later stating that the order was cancelled by one of your employees. I was put on hold for 40 minutes until the representative looked into why it was cancelled. No explanation was given as to why. I was also told that they could reorder but they could not find a florist to Accommodate all 3 arrangements. Back & forth on the phone for 45min. I finally asked for a supervisor (ANGELA) who tried to look into the cancellation and "IF" she could fulfill my order by OCT 8TH.
It's hard enough having to grieve and make arrangements, but I NEVER thought that your company would cause such stress ordering a product. Your company is well known and you would think that ordering from such a reputable company would be easy & stress free. NOT THE CASE. After waiting another 20 minutes for a return call from Angela I was informed that she reordered my arrangements and that the delivery time & date is as I originally requested. I'm still worried that your company will NOT service my original order, date & time. I will not be using your company in the future. Shame on 1-800-Flowers. Your reputation in my opinion is below standard.
Reviewed Sept. 30, 2023
First the box was not marked, "This side up" so the one that delivered didn't know which way to have it so he put it up with the label on top which makes sense. When I gently opened the box the vase fell out. It landed on my foot or it would have landed on the floor and maybe chipped or broke. Then the flowers were not fresh at all and there weren't very many in there. I don't know what was ordered but there were very few flowers for the size of the vase. Then the chocolate covered strawberries the ice pack had completely melted and they started melting onto the box so the box was all sticky.
I used to use a different flower companies to order for Across the Nation but now whatever company you choose it all seems to go to 1-800 Flowers and I think they are not a good company anymore whoever took them over. I do not recommend them. I don't know if you order from your local florist if it ends up with the same flowers when they call across the country. I just feel like the product all around was a very poor quality and handled incorrectly I feel like the flowers the product was held up somewhere in a warehouse or a parked truck.
Reviewed Sept. 29, 2023
My company purchased a bouquet of flowers for my mother's funeral. The funeral director opened the box and the flowers were half dead and wilted. I was ashamed of these flowers. They were the worst looking bouquet of flowers I have ever purchased in my 50 years
Reviewed Sept. 20, 2023
If 1-800-flowers.com does not provide shipping to a specific address, the site will change the address to one that they do deliver to without the customer knowing. I spent way too much money for a stranger to receive a gift meant for someone else. Please fix this problem, I see many reviews with the same issue and no response to them. Which makes sense when a company doesn't want to fix a problem. Also, I am aware that you are working on a new online moderator? You need someone to fix the inside or algorithm before the moderators can do their work properly. You also lacked a confirmation page during my experience (stealing). Maybe confirm before you send a product to an abandoned house.
Reviewed Sept. 18, 2023
AWFUL Online I ordered a beautiful cross for my family member's funeral along with a card. I paid over $200 for the flowers. When my mother saw the flowers she called me upset. I had another family member take a picture. Not only did the flowers look absolutely NOTHING like the pictures but 1-800 Flowers customer service told me they would refund the full amount but when I received the refund it was short $32.57. When I talked to Kristine (a customer service supervisor) she couldnt even see the original receipt so I wasted 35min on the phone waiting talk to someone incompetant. I had to go to the priority team and threaten to sue for emotional distress just for a the remaining $32.57! Ridiculous.
Reviewed Sept. 14, 2023
Horrible experience. No delivery on time. Tried talking me into having them delivered another time. Customer service makes you jump through all kinds of hoops to get a refund not to mention they lie. Told several times my flowers were on the way.
Reviewed Sept. 13, 2023
On September 5, 2023, I ordered flowers by phone from 1-800-Flowers to be delivered on September 7, 2023 to a funeral service on September 8, 2023 for a family member. The sales person said he would personally see to it that the flowers would be delivered (a disgraceful lie). During the funeral service I was sent a video of the service that showed all the flowers present but the flowers I ordered from 1-800-Flowers were not there.
I immediately called 1-800-Flowers to find out why the flowers were not delivered and was told “there is a note here that the florist would not deliver the flowers on the requested date”. They had no answer to my question “why didn’t you inform me of this so I could make alternate arrangements”? They also made no inclination to return my money. I had to specifically demand that they return my money to which they replied that it would take 10 business days and as if they were doing me a favor. These flowers were extremely important and this company’s lies and incompetence has caused great pain to my family. This “company” is a fraud and should be investigated.
Reviewed Sept. 10, 2023
My father's funeral was today at 9a.m. and I ordered from 1-800-Flowers. The time was clearly marked in 2 spots when ordering. I would like to say please think twice when ordering from this company. The company they choose to deliver the flowers failed to deliver both bouquets of flowers. 1800-flowers has been giving me the run around all day. The flowers NEVER ended up being delivered at ALL and neither was the personalized card. With this being such an important day I will say I will NEVER order from this company again. Their customer service is useless. I contacted them 4 times with no resolution.
Reviewed Sept. 9, 2023
Never trust them with important delivery of your order. They not only fail to deliver in the requested time frame, THEY CHEAT YOU by delivering the smallest size of the flower arrangement even if you pay for the Extra Large size. I ordered the Extra Large Heartfelt Tribute™ White Floor Basket Arrangement to be delivered to a funeral home. Added a note requesting that the flowers be delivered no later than 1pm. Based on their Product Details, the size of what I ordered was EXTRA LARGE MEASURES APPROXIMATELY 39"H X 42"L. Immediately after ordering the flowers online, called their Customer Service and emphasized that the delivery should be done before 1pm to the funeral home.
At 11am of the day of delivery I called their Customer Service and reminded them that the flowers should be delivered no later than 1pm to the funeral home. The Customer Service agent assured me that he would personally see to it that it is done. ON THE DAY OF THE FUNERAL THE FLOWERS WERE NOT DELIVERED.
I called their Customer Service at 3pm asking why the flowers were not delivered. They said they would be delivered by 8pm. When I told them that the funeral was over and nobody was there to receive the flowers, they offered to send the flowers within an hour. I repeated that the funeral was over and asked them to at least deliver the flowers to the deceased house. They rerouted the order but delivered THE SMALLEST SIZE! I feel cheated by 1800flowers.com and WILL NEVER USE THEM EVER AGAIN.
Reviewed Aug. 28, 2023
They did not deliver on time twice. The second order was placed 2 weeks in advance, and was not delivered. Customer service cancelled my order without my permission and repeatedly hung up on me. The company is a complete scam. Stay away.
Reviewed Aug. 7, 2023
I am a Celebrations Passport member and order all my corporate gifts, family birthday and holiday gifts through Passport. I immediately thought to use them for my mom's funeral since I don't live in the same area as my parents and don't know a local florist. On 7/28 and 7/29. I ordered a total of 3 extra large funeral arrangements for my mother's funeral. They were to be delivered to the funeral home on 8/4. The website asked what time the funeral was, and I entered 10 AM. I correctly entered the name, address and phone number of the funeral home. The graveside service was 8/5 at 10 AM. The funeral home instructed me to have the flowers delivered the day before (8/4) so they could set them graveside early the day of the service.
I arrived at the Cemetery the day of her funeral to find no flowers. I looked on my account and see "delivery attempted at 6:44 pm 8/4, redelivery to be handled by local florist". I try to 'chat' with customer service, but had to abandon after 15 min because my mom's funeral started. After the service, I called the customer service number listed on the order. Since I placed the order through my passport account, I am told they can't help me, I need to be transferred to 1-800-Flowers.com. I waited on hold for 90 min before I elected the option to receive a callback. I never received a return call.
I called the next morning and spoke with a very apologetic customer service agent who said he was personally extending his apologies on behalf of the company. It turns out that the only local florist they have contracted in the vicinity of Grafton, MA (a suburb between both Worcester, MA and Boston, MA) notified them on 8/3 that they didn't have one of the flowers required for the arrangement. NO ONE called me. Not 1-800-Flowers.com or the local florist. I would have taken a comparable arrangement. Instead, I received nothing. My mother was buried without her funeral flowers from my immediate family, ones that I bought were from my father, my brother and I and the grandchildren.
I was issued a full refund, but, in a very difficult time, I had to contact them several times and I can never make up for the fact that my mother was buried without her flowers. I placed the order more than a week before the funeral, a luxury most people don't have. There is no excuse for not having contacted me or subjecting our grieving family to this.
Reviewed Aug. 7, 2023
I ordered flowers for my dad's viewing & funeral the next morning. The flowers, the Casket Cover & the Standing Spray were not delivered on time for the viewing at their scheduled time or the day of the viewing. They weren't delivered until the next day. They weren't there for the viewing, They arrived right before the Funeral the next day. They also didn't give me any of my Sympathy Ribbons that I purchased. The Funeral Home has cameras all around it, so as proof that they never tried to deliver them on the correct date or time. The name of the flower shop was Diamond Floral Design but ordered through 1-800-Flowers. If it were for any other occasion besides my dad's Funeral I probably wouldn't have even left a bad review for them. However this is inexcusable & heartbreaking!
Reviewed Aug. 6, 2023
I ordered a beautiful arrangement from their website. What the recipient got looked nothing like what was advertised. The ugliest arrangement I've ever seen. So embarrassing. Then they promised to redeliver the next day free of charge. I tell the recipient to expect another bouquet of flowers that would look like the web picture. The next day - no flowers. I was lied to...twice! Do not order from this company. They are not reliable, the quality of the products advertised are mediocre and you will be very dissatisfied with customer service.
Reviewed Aug. 4, 2023
Place an order with this company 1-800-Flowers only to find that their Drivers are Incompetent. Had a delivery order sent to an Outside Mall with free parking in the White Plains Road Area and Story Avenue in The Bronx Area To a Dime Bank Branch and he stated to the company that he made an attempt to Deliver my order but he couldn’t.
How ironic is that this delivery location is a tailor made delivery and he couldn’t deliver my order. Called by phone, they hang up my call attempts. Then I’ve spoken to their virtual chat and made a special request since they already messed up with the delivery to be delivered the next day between the Hours of 9:30am to 10:00am as well as an agent on the chat they too left me hanging talking to myself. I will never order from this company ever again and definitely it will go on my Googles Reviews. Be careful when you order from these Incompetent Company that makes promises but don’t deliver and customer service will give you the runaround.
Reviewed Aug. 4, 2023
The frustration and disappointment with this company is unreal. The customer service constantly repeats the same phrases as scripted robots. Twice I have had the same problem. I thought I'd give them a second chance, but the convenience of ordering online is not worth the frustration and time spent responding to calls and emails that my order has a problem. First was a birthday for my elderly mother. Flowers failed to arrive and after 2 days I managed to get them replaced. Second and last chance I ordered sympathy flowers for same day. About an hour later I was called and said they couldn't do it but assured me they'd send it FedEx and get it there next day. I specifically discussed it was a sympathy arrangement and timing were imperative. I was assured it was understood.
At 11:47pm I received an email that there was another problem. The representative said, "We couldn't process in time to get it delivered," but assured me it was scheduled... But for 5 days from now. She said she could see in the notes my comments about the necessity for timely delivery. It took 4 phone calls just today (6 total) and 36 minutes on hold to finally speak to a supervisor. Surprise it was able to be delivered today.
I understand hiccups and mistakes that's why I gave them a second chance. However, it is beyond my comprehension how a company that's product is to deliver flowers for specific occasions thinks it's ok for them to arrive whenever even if it is well beyond the occasion. You can't get your money back, but you can get a coupon for the next time. WHAT....you think there will be a next time. No thanks keep the $20buck! Flower delivery is what the company is, but they can't seem to provide the service they offer. They truly failed to deliver figuratively and literally!
Reviewed July 14, 2023
After ordering a plant to be delivered to a celebration of life, we found out the plant could not be sent on the day of the service so we canceled and ordered something else. It was not delivered either. Needless to say we were very disappointed and somewhat embarrassed. We requested a refund and was told it would take 10 business days to get the refund. Of course they took my money within minutes of my order being made.
Reviewed June 29, 2023
I ordered a twisted bamboo plant for a friend who just opened a new office. I thought this was very professional looking, low maintenance and not something that would take up much space. When the plant arrived, the box was opened and was full of ants. How disgusting and horrifying. Of course the recipient quickly closed up the box and discarded it. The ants could have infected the entire office. As the sender of this gift, I was shocked and embarrassed that this is what was sent.
While the recipient called 1-800 Flowers to let them know about this disaster and that she definitely did not want a replacement plant from them, 1-800 Flowers never contacted me to let me know about this situation. They did start a refund, but that was not enough to remedy what occurred. I will certainly never be ordering from them again.
Reviewed June 27, 2023
Paid for a service I did not get. Poor customer service, all they do is say sorry but they do not understand that when you pay for a delivery date and that does not happen, it's fraud. I asked to speak to the manager, but she was not helpful. Would caution anyone from using this company, they do not care.
Reviewed June 21, 2023
Ordered Flowers for a family Funeral 5 days in advance of Funeral Services, and received confirmation from 1-800-Flowers.com of our order. Went to our family's funeral only to find they were never delivered! Frantically called them from the funeral home trying to find out what happened after a long wait/delay from their customer service people who barely spoke English that their florist never delivered because they don't open in morning until 11AM and the service started at 10AM!! They had 5 days advance notice and I never received any phone call on my cell or email which they had. There was a problem in getting flowers there for 10AM service!! They sent me a confirmation of the order and charged my credit card the day I ordered the flowers online!! So embarrassing to our family. Will never use them again and suggest no one trust or count on 1-800-flowers for ANY flowers to be sent to your loved ones...
Reviewed June 10, 2023
Ordered flowers on 5/7/23 for a family member. After sending in the order, the same day I received 4 phone calls with various issues. Couldn't deliver that day, florist didn't have correct flowers, sent order to another florist, new florist was out of delivery range.
Reviewed June 7, 2023
Ordered flowers for myself for my birthday. Never received them. Original price is 46.33. Total 87.70. Filed two claims with my bank to get my money back. 1-800-Flowers.com has the balls to give me 2. One 800 flowers only credited me 21.99. Now we’re filing the two claims. I was denied by one 800 flowers still claiming that I received them never ddid, leaving me in the negative. I suggest people should just go to their regular florists and have the arrangements done. One 800 flowers does not own up to what they do and I’m not the only one that they’ve done this to denying a claim from the banks. Never again.
Reviewed June 6, 2023
Flowers were not delivered on date of promise. Company gives excuses.. "attempted to deliver" twice for me when there were people at home both times. Would not recommend this service if you want Flowers delivered. Website does not work for checking deliveries and the chat function only answers specific queries.
Reviewed June 2, 2023
Two months ago, I ordered flowers for the advertised "Same Day Delivery". They were not delivered. I contacted a customer service representative who supposedly addressed the issue. The flowers were still not delivered the next day. They were delivered two days later. I gave it another try and two days ago, ordered a cake for a friend's birthday, to be delivered to her at work. I made sure to note that this was not a residence. Well, the deliverer tried to deliver the cake at 8 PM after our office was closed. It is now 11 AM the next day, and still no delivery. When calling 1-800-FLOWERS, they have NO CONTROL over these issues because delivery is farmed out to third parties. They simply review notes and leave notes. There is no direct telephone call or way to communicate with the actual company in charge of the product and delivery. I will never use this company again.
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