1-800-Flowers.com Reviews

My son ordered flowers to be delivered to me on Saturday May 13th and when they were not even delivered by Sunday evening. He said he's check with 1-800-flowers. It's now Monday afternoon and no flowers. A customer service representative called from 1-800-Flowers and could barely speak English and so I confirmed the address with her (I live on a very well known street) and asked her what florist she was using as they should have no problem finding me and could call me on my cell phone if needed. She said they couldn't divulge the florist (I have since figured out they don't use local florists but just ship and hope I guess) which made me very suspicious.

Last Friday my husband ordered flowers for me for Mother's Day to arrive at my work before 5:00. He was guaranteed they would arrive to me before end of my workday at 5:00. This was supposed to be a surprise. My husband hadn't received a "thank you message" from me all day so he kept calling to check the status. He called 3 TIMES and was told they'd arrive by 5:00. By 5:10 I had to leave work to go pick up kids. I could no longer wait. He then told me the surprise.

I ordered a plant from this company the Weds before Mother's Day for delivery on Fri 5/12 to ensure it arrived before Mother's Day. Sure enough, the product didn't arrive on Friday or Saturday, which was extremely disappointing to my Mom who thought I forgotten about her. When I called on Monday 5/15 to find out why it wasn't delivered, I called the company and the customer service rep told me that based on the volume of orders received they were not able to deliver the plant on time. After expressing my disappointment and condemnation for the company, they said it would be delivered today and I would receive 50% off of the original order. I'm glad I got the discount but would have rather had them delivered on time. I only went w/ this company since I was receiving bonus miles from Southwest.

I ordered flowers for Mother's Day. Order was made May 10 for a May 12 delivery. It is now May 15 and 1-800-Flowers can't tell me why it wasn't delivered. Offered to deliver tomorrow which was not acceptable. Requested a refund and they also offered a $20.00 voucher. Not acceptable. WILL NEVER USE THEIR SERVICE AGAIN!!

This is now the second time I have had a problem with this company. The first time was online with their website... I went through the entire process of ordering flowers for my 83-year-old mother's birthday and when I clicked the final "Send" button... Nothing happened. I assumed it went through but I was mistaken. So for Mother's Day today... I CALLED hoping that would work... But I couldn't have been more wrong. This time they took my order and charged me $84.41... But my mother never received the flowers AGAIN!!!

The worst service ever. I ordered flowers for Mother's Day. Paid a service charge and a second charge for delivery on May 14. I received a confirmation that promised delivery between 8am and 9pm. That long delivery window and late end point was bad enough but then they failed to deliver. When I called to ask where the flowers were the customer service agent simply apologized and said they had no vendor available. We live in the Washington DC suburbs. It is not like florists are a rarity here.

I ordered flowers to be delivered on Mother's day. Spent over $150. When nothing arrived I called 1-800-Flowers to find out where my order was and was told they tried to deliver the day before and no one was home. We were home all day. Called back again and was told they would be delivered by 7 p.m. on Mother's Day. Nothing. Now 6:54 p.m. called again and was told that they were set to redeliver on Monday the day after Mother's Day. I will never use 1-800-Flowers or refer anyone I know to use this site ever again. Worst customer service I have ever experienced.

When my son told me he was having flowers sent for me for Mother's Day I was so thankful for his thoughtfulness and I still am. I know that my son who is working extremely hard to make it in this world wanted to send me his live via Flowers that he knows I love. Aside from getting the runaround about changing the delivery day, the vase and flowers that were sent do come close to the portrayal the website shows. The bouquet contained 3 small yellow lilies, 2 small pink roses, and maybe 6-7 very small carnations, crammed in a clear vase with an unprofessional, very small straw bow.

I ordered my mom the 'purple perfection' flowers for Mother's Day because I thought they were gorgeous and her favorite color is lavender so I figured she would love them. I had to pay $24.98 in shipping for them to be delivered on Saturday. My mom sent me a picture when she received them. I was very disappointed. They were not as pictured on the website, there seemed to be less flowers, and some were wilted. I will definitely go with a local florist next year!

I'd used 1800 Flowers before this. I had a bad experience, had to raise a little hell to get my refund but I did eventually get refunded, and while I was unsatisfied with the service, I didn't write a bad review because I did get a refund and I'm not the sort to do that kind of thing. This time was the last straw. I'd placed an order for Mother's Day flowers. The day of delivery I received two messages from 1 800 Flowers. The first an email at 7:15 a.m. PDT saying that my was being prepared to go, and the second two minutes later by phone, the message was that my order was being canceled because an overabundance of orders and could not be filled.

I ordered flowers for Mother's Day and paid extra to have them delivered on Saturday They arrived on Friday, which would not be a big deal except I paid extra to have them delivered on Saturday. 5 phone calls to customer service and multiple attempts to talk to a supervisor, only to be put on hold for 50+ minutes. All I wanted was for my shipping fees to be refunded. Have been promised a larger refund with email confirmation but impossible to get. Have been told 5 different stories about when and how money will be refunded. Will never use 1-800-Flowers again and will do my best to make sure no one I know has to deal with such terrible customer service.

I ordered flowers to be delivered by today 05/13/2017 and I get a email stating that it was delivered. Once I made a call to my mother to see if she like the flowers that were delivered I felt beyond stupid to know that she did not receive anything. I call 1-800-Flowers and I was told that it was delivered and I got an email confirmation stating that it was delivered and sign by a person that does not live at my mother's residence. Now 1-800-Flowers is trying to get in touch with that florist that deliver the flowers to the wrong address and nobody seems to answer the phone. So I guess I just send someone free Mother's Day flowers and balloons.

1-800-Flowers has no business attempting advertising their performance. I ordered flowers five days in advance to be delivered PRIOR to a funeral. I talked to the Mortuary three hours after the funeral and still NO DELIVERY. The service associate could barely speak English and could not spell anything. I knew I had better call and confirm the info they had was correct. I was connected with a woman that I couldn't understand at all, I hung up. After verifying they had the correct info I was still uneasy, but this is a large business and we hoped for the best. I called them after the service to complain and was told "sorry". It's not the money ill-spent, but this loved one only has one funeral and this has ruined the memory for us. Needless to say, we will never call this 1-800 number again!!

I give this company a zero!! I ordered flowers for my mom for Mother's Day and when they arrived, they were NOT fresh and haven't even bloomed and one only had the stem and no flower on it. My mom had to throw it away. I called customer service and was told that they could deliver some fresh flowers and the only delivery time they had was on Tuesday. Why the heck do I want flowers delivered on Tuesday!! What's the whole point of me sending flowers if they are going to be delivered after Mother's Day! I asked to speak to a manager and she lied and told me they didn't have one and I told her to stop lying to me and to connect me with one, then she tells me he's not available, so then I ask for his name and she refused to give that information out to me.

I ordered the Fabulous Feline arrangement for Mother's Day and it states that it comes with a balloon, but there was no balloon. The picture they show on the website is full of flowers around the cat, mine looked like they ran out of flowers and used flowers that were going to die very soon. Also, one of the paws were not fully finished... Freakin waste of money.

I used a Groupon to order 2 edible arrangements for my daughters-in-law for Mothers Day. Since granddaughter's birthday is day before M-Day at the other d-in-law's home, I asked for delivery to my home so I could take them to b-day party myself. Well, the knock on my door produced a dozen red roses and a small box of chocolates! With nothing else to take to b-day party, I accepted but did not sign. A customer service who barely speaks English has offered me a "redelivery" gratis but it will not arrive in time. Guess the two moms will have to share the flowers and candy. Good thing they are friends. I am NEVER doing business with these bozos again!

I ordered flowers a week advance to be delivered BEFORE Mother's Day on May 14, 2017. I check today (May 12, 2017) to see if it's been delivered and the status is still pending. I call customer service and the person that helped me sounded like they were reading protocol because when I explained my situation I felt like I was put on hold. It's not hard, my problem is clear, don't take your sweet time. Of course, I'm not happy. This was a special gift and I was expecting the product I paid for to be delivered on the day that we agreed on. The result of my customer service is that they were able to guarantee me next day delivery (early morning) via local florists. The downside, it's a completely different product from what I paid for. Not only did they completely miss shipping my product, they can't even guarantee the exact same one for morning delivery next day. Since I have no other real choice, I agreed just to get it over with.

Beware of this flower delivery service! They are so bad to the core! They ask for a delivery date and yet does not deliver on the agreed dates. I made several follow-ups and promised that they will deliver on time but no one turned up. I made several calls and was told the same thing over and over that they will deliver but they cannot guarantee the day. They will take your money and not even care to give you a call if they make a mistake of not delivering! These people are awful bunch.

They don't even deserve one star... I ordered a centerpiece bouquet of flowers which was to be the centerpiece for my mother in laws 80th Birthday Party @ 5:30 pm in S.C. I ordered from MA because I was unable to attend so I wanted to provide the flowers for her table. I ordered them a couple days in advance. They took my money out of my account but never delivered the flower. I was horrified and embarrassed. She had no flowers for her 80th party. Are you kidding me?

For starters, these were boxed up in New Jersey & then FedExed to Buffalo. How crazy is that? Who does that with FRESH FLOWERS??? Then, they weren't even arranged, they were delivered in a long rectangle box. In the photo on the website, they are beautifully arranged, but with 1-800-Flowers, you have to arrange them yourself. That's absolutely nuts!!! Lastly, they didn't even look anything like the photo. Check out the photos. Thank you for ruining Mother's Day... way to go. NEVER EVER EVER AGAIN!!!

Horrible experience with this company. I gave them a second chance as they screwed up a delivery last year. Spent $145 including delivery for a bouquet that was to arrive today, May 12th for Mother's Day. At 7pm, nothing had shown up, although I got an email at 7:30 am that they were "processing my order for delivery today". Called customer service and spoke to a rather rude, argumentative representative who ASSURED me and she used those words... that it would arrive by 8 pm. She even asked for my phone number and claimed she would call me at 8pm to see if the delivery had arrived, yet you could tell she wasn't writing down my number.

Spent $80.00 on flowers for my mom for Mother's Day because I do not live in the same city and wanted to surprise her early! When she received the flowers and sent me a pic, I was so upset... Flowers looked nothing like the picture! No ribbon on vase and flower arrangement looked cheap! I wish I had checked reviews before using your company because I see a lot of unsatisfied customers! Never and I do mean NEVER will I order from your company again! Shame on you for false advertisement!

I ordered a flower basket for my mother to be delivered by a local florist for Mother's Day. Delivery on Saturday and Sunday had an extra charge so I paid it, so she could get them on Saturday and enjoy all Sunday on Mother's Day. No problems accepting my order and payment and confirmation came. Today I get a call that asks if I mind having the flowers delivered 3 days late on Tuesday after Mother's Day. They can't deliver before then. Really? Oh, I will get $10 credit they tell me. Really? Does anyone order flowers to be delivered late?

I received two bunches of roses about an hour ago... a Mother's Day gift from my son and daughter-in-law who live several states away. Check the photo... I guess I can make potpourri with the petals. There will be more because every time I touch the vase another rose loses its petals. I'll never tell my kids about this but I am sending a picture to the company, although judging by the number of unhappy customers 1-800-Flowers doesn't EVEN care.

Placed an order with 1-800-Flowers. Checked my CC and saw that on the day of the order a pending charge appeared for the amount of the order. There were also two other charges from 1-800-Flowers for the amounts of $0.02 and $0.01. I assumed these other small charges were for some type of preauthorization. Checked my card the following day and saw that they AGAIN charged me for the order; both are still showing as pending. I called customer service and they informed me that the first one was for pre-authorization, the second charge was the actual order. So when placing an order you are essentially billed twice for the order holding those funds as pending. Had I used my debit card that would mean they would restrict use of twice the amount of funds that they should. This seems unethical and bad business practices. I will not use 1-800-Flowers for my future purchases.

BUY FLOWERS FROM ANOTHER COMPANY. I ordered flowers for a funeral. They either didn't deliver or delivered too late. I was told that the funeral home refused the flowers and asked if I could give them a different delivery address. When I asked for a refund, they then said that the flowers were left outside the funeral home door. How pathetic. With service this bad, they probably don't have money for a refund. I would give these losers NO STARS if it were possible.

Ordered flowers for my wife's B'day. Paid for next day delivery. I tried to track the order and rec'd message that it was invalid. I inquired with 1-800-Flowers via chat and was told that the arrangement was not longer valid. Went back and forth with the agent and was offered a alternate arrangement. Had I not inquired with the agent I would not have been told that my order was invalid. However, they proceeded to process payment. Not sure how this cannot be construed as a scam service.

I was very hesitant to order flowers over the Internet. Flowers showed up on the date expected. Inside the box they were wrapped really tight for transport which was fine. After unwrapping the flowers, they looked wilted and sad. I would recommend going with a local florist even if it's a little more. I had a total letdown with the person I sent the flowers to.

While I wanted to work with a local florist for a delivery to a funeral home, the funeral home directed me to 1-800-Flowers. I ordered an arrangement two days before the viewing at the funeral home and requested the arrangement be delivered in the morning for an early afternoon viewing. The morning of the viewing I went to the 1-800-Flowers tracking system and the system message stated they were awaiting a delivery confirmation from the florist. I kept checking back to confirm the delivery was made.

I purchased a Groupon voucher for a fruit basket. After purchasing the basket of choice and paying I get an email telling me in very fine print that the basket will be delivered between 8am and 7pm. I don't have the time to sit on my butt waiting for this basket. I called the company up and got an overseas person with limited English person who could not help me. After waiting and waiting they return to the phone line and say it will be delivered before 7 pm. That was NO help at all. Never use them. Spend the same money on an Edible arrangement instead.

How this company is still in business is beyond me. They are no better than online con artists by the way they take your money, maybe deliver your product; if they feel like it, and mysteriously never answer the phone or refund your money when they say they will. Word of advice, if your product is not delivered by the promised date, you are within your rights to dispute the charge as they didn't fulfill their contractual obligation (once they take your money, they have entered into a contract with you). If they get enough chargebacks, it sends a red flag to Visa/MC and their card acceptance privileges could be revoked. If they can't accept credit cards, then they can't do business.

I ordered a $70 funeral arrangement. I got an email that delivery was attempted, it NEVER was attempted. I called. They said they would continue to try to deliver on the date requested. The flowers were not delivered. By lunch the NEXT day still no flowers were delivered. I called again, I was told the arrangement was delivered the previous day. I disputed and called the recipient on conference and it was verified the flowers were not received. They told me they reordered and still no flowers and no refund. I was offered a $20 coupon off my next order, but I shared I did not want a $20 coupon to spend with a company that has yet to deliver flowers I have already paid for!!!! Never again, call a local florist!

I ordered flowers for Mother's Day. I needed to extend the delivery date and I was told that is not possible. I asked for a refund, I again was told, that was not possible. They then cancelled the arrangement, but they are still charging me for delivery fees!!! And they have not even sent out the order yet! I asked for a supervisor, I was told she was busy! I asked for her name they would not give it out!!! STAY AWAY FROM 1-800flowers.com.

I contacted customer service on Saturday 4/29 because I was unable to place my order and receive free shipping. I had paid to join the Celebrations Passport which I thought entitled me to free shipping for one year. When I spoke to the customer service representative he took all of the information and informed me that I would be credited for my shipping charge. On Wednesday 5/3 I received a phone call from a customer service representative because my order had not been sent because of an invalid address. I informed her of the correct information and she informed me that I would be charged only $19.99 and my order would still arrive to my friend on 5/4.

I ordered a flower arrangement through 1-800-Flowers. It was supposed to be an arrangement in a cute little teapot. I paid almost $80. The next day I received an email that the teapot wasn't available, but they would substitute another container. I called to cancel the order. The teapot was the whole reason I ordered that specific arrangement. As soon as I told the customer service representative (Shanniese) that I wanted to cancel my order, she HUNG UP ON ME. I immediately tried calling back and got an automated message that the call center was suddenly closed.

I ordered a $75 bouquet for my daughter's birthday to be delivered to her work. It was supposed to contain a dozen roses and stargazer lilies. Fortunately I asked my daughter to send me a picture of what was delivered. She received 12 daisies! I called to complain, spoke with someone at a call center, and they will be delivering a replacement bouquet tomorrow. They also are going to give me a $20 coupon toward a future order. I seriously doubt I will ever use their service again!

My sister broke her leg and was sent to the hospital on Friday evening, May 5, 2017. On Saturday, May 6 at 9 am I ordered flowers to be sent to the hospital. 1-800-Flowers.com lied to me, said the flowers were out for delivery. Here it is Sunday... still no flowers. They constantly told me, they were out for delivery... LIARS. SHOULD BE SHUT DOWN IMMEDIATELY. Are they in this country? Shameful. AND THEY BETTER REFUND MY MONEY IMMEDIATELY!!!! I'm in Miami and my poor sister is in Rochester, New York.

When 1-800-Flowers.com screws up you have only 7 days to get them to compensate or resend item. My mother lives hours away so for her birthday, easter and mother's day I've sent flowers. But these 3 times the items I've bought off their website shows numerous flowers on them yet once again item delivered is not what I purchased. At easter her roses had only one measly rose but because I didn't find out from her as it was a gift out of town and didn't contact within that 7 days THEY won't do anything and this is just how they roll. This last order I told them if it had less flowers than what was pictured what I paid for I wouldn't be ordering anything from them anymore and true to fashion it was supposed to have 8 flowers and the camillas I sent her early for mother's day only had 3 flowers on them.

Same experience as others I've read. Ordered online, got a call at 1 pm the day they were supposed to arrive stating they have no florist in the area and that I need to pick another location. ARE YOU KIDDING ME! It was for my mom's birthday and I wanted to surprise her to have the flowers delivered to her hotel while she was away celebrating her birthday. They were saying, "Well we could deliver to her house." REALLY? Who would receive them, no one is around, they are away! After them trying 3 times to get me to accept having them delivered to her house they said, "Well we can hold your order and give you 5% off for your future order." WTF! Um no! Give me my money back so I can make other arrangements!

Last week, ordered two arrangements, a birthday arrangement for a friend and a new baby boy arrangement. Paid for what looked like an elegant, tall arrangement of sunflowers in a dark bamboo vase to accent the dark centers of the sunflowers for my friend. Paid an upcharge for that specific vase. My friend sent me a picture of an arrangement that I could have made by going to Shoprite, buying a bunch of sunflowers, and shoving them in a cheap glass vase. The baby arrangement was not even remotely as pictured. I wanted light blues and yellows. I got pinks and purples. I paid $140 for these two arrangements that looked as if they cost $15 at the supermarket. AVOID 1-800-FLOWERS like the plague!

For THE SECOND TIME, 1-800-Flowers has created difficulty for me. I ordered flowers for a family funeral, and received the order date confirmation via email. 1800 flowers decided to change the date of delivery to the following day, which arrived minutes before the funeral instead of the viewing the day before when I was told they would be there. This same thing happened the last time I used them!!! Unbelievably embarrassing for me!!! I won't be using this company again, as they are unreliable, and have no regard for their clients or the promises they make to their clients. Also, no satisfaction via phone with their representatives. I recommend you take your business to a professional service company, and not this amateur "organization."

This is the most horrible & undesirable company. I am a new retail florist in GA. I was offered an opportunity to try this company as a wire service / floral service provider. I have called to complain many times. I have never been compensated for any of the floral arrangements I have designed & delivered for this company. This is a total scam of a company. I do not recommend it for retail florists or consumers. They are completely dishonest... not only to the many customers I have read the horror stories & reviews posted here, but also to this retail florist who has in good faith filled countless orders to not be paid one cent for my floral arrangements which I have completed and delivered on their behalf. I have demanded to be compensated for my work & services to them with NO response whatsoever.

I placed an order on 5-2 to be delivered on 5-5. I checked my bank account today 5-4 and I see the money has been credited back to my account. I called 1800 Flowers and they stated I cancelled my order yesterday and now the earliest they can deliver the flowers is 5-9. They couldn't tell me who called to cancel the order but it was not me. I asked to speak to a supervisor and the agent asked me, "Why???" "Why you might ask?? My order was cancelled. You can't tell me how and now you can't deliver the flowers until the 9th. That's why!!!" She put me on hold. She never came back.

I ordered flowers for my Aunt who was turning 86 while she was in the hospital with pneumonia. I received confirmation that the order was received but I never received confirmation that order was delivered (which my Aunt confirmed). When I spoke to customer service I was told that florist attempted to make delivery but couldn't find recipient. First, this was a hospital that is used to taking delivery of flowers for patients. I never received notification of this. The customer service rep that I spoke to (a lovely girl in foreign call center) apologized and offered me $20 off my next 1-800-Flowers purchase. I had to ask repeatedly if the flowers would be re-delivered and the best I got was that they would try.

Ordered flowers and chocolate covered strawberries for a birthday. Flowers came at the end of the window. A window that was not provided at purchase. If I knew it would not show until the evening I would not have ordered. They were wilted and dead due to hot FedEx truck. Did not get the chocolates strawberries. Waste of $140. Would go local instead next time.

I had ordered a light pink corsage for my son's girlfriend for her prom 2017. When I received it, it wasn't the same as pictured. I had ordered the 3 roses instead of 5 and picture showed that roses were in full bloom. The one I received was 6 slightly opened rose buds. I called 1-800-Flowers and told that they can't guarantee that the same materials would be available so they use what is left over. I was very disappointed in the product for what I paid for it. I was told a new one would be made up and at no cost to me, however, today is the prom and no one contacted me or tried to deliver a new one. I just hope that my son's girlfriend loves the one she has because I am not happy with all this and want credit back to me. I will never use 1-800-Flowers.com again.

We placed an online order for funeral flowers. Within hours the phone started ringing. With each call I came to hate this company more. They were unable to complete the delivery to the church on time but they refused to cancel the order. Within minutes of hanging up, the phone would ring again with another offer to re-route or discount the order. I could barely hear them on the phone and no one spoke clear English. Because they are in the Caribbean. Horrible. Horrible. Horrible.

My husband ordered one dozen long-stem red roses on Monday April 24, to be delivered Wednesday April 26. This is Thursday April 27th and the flowers STILL HAVE NOT BEEN DELIVERED!!! I've called several times and get the same ridiculous explanation: "We are so sorry, once we contact the florist, we can get this taken care of." Seriously?!? How long does it take to contact a local florist to deliver flowers??? This company is a scam operation!!! DO NOT ORDER FLOWERS OR ANYTHING ELSE FROM THIS COMPANY!!!

While searching for flowers to send to a new dog mom, I realized that the only arrangements they have are for ALL-WHITE DOGS. This is just unacceptable as they clearly as a company have decided to not support the diversity of the canine species. I'm giving them one star to represent the one color they support.

If you advertise a product, allow me to place an order for the product, take my payment for the product, then you MUST provide the product to me. If the product is not available in my area, then say so, but don't take my order and my money, then not get my order delivered. I have called numerous times. Your company cannot find a florist in my area to provide the product, so just tell me and I will go somewhere else. But you keep saying you will try another, then you do not find another and I have to call AGAIN to find out why the product has not arrived. TERRIBLE, HORRIBLE service. LIES. I WILL NEVER USE 1-800-FLOWERS AGAIN. And I will tell everyone I know about the awful experience I have had with your company.

I received a fruit arrangement for sympathy. There was no name from sender. I want to thank them. I called the 1800 number and the person on the phone couldn't give it to me without permission from them. She put me on hold, tried to call but no answer. So I'm pretty much out of luck. Doesn't make any sense. I'm sure they just forgot to give name. I suggested if I gave her a name could she tell me, she said no.

I placed an order for a funeral arrangement to be sent on Sat. April 15, 2017 to North Little Rock, Ark. I was charged 137.00 and was assured it would arrive to the church on time. I was "reassured" by the 1-800-Flowers rep, Elger, that he would personally oversee my order. I felt really good about my experience with Elger and felt everything would be taken care of in my time of grief.

I ordered a flower arrangement for Easter to be delivered on Friday April 14. The same day I placed the order I was contacted by a 1-800-Flowers rep informing me that the arrangement that I had ordered was not available and was offered another arrangement - tulips with a box of candy. Since I did not want tulips, and the recipient can not have candy - I asked for a spring bouquet. The rep said that would be no problem and they would be delivered on FRIDAY APRIL 14. I kept checking the site to track the delivery all day and well past the 8 PM cut off for the day's delivery - no confirmation that the flowers were delivered. Contacted the intended recipient had not received any flowers.

I ordered a $100 Peace Lily plant to be delivered for the funeral of my brother-in-law. They assured me it would be delivered to the church. It was NOT there! They asked for an alternate address after saying the delivery person had car trouble! Really? They had 2 days to deliver it!! They did deliver it to the alternate address a day after the funeral! Called Customer Service 4 times. They hung up on me twice! Finally spent 45 minutes with them and they gave me 50% back plus $20% off my next purchase. I told them not to bother. There won't be a next purchase! I live in 1 state and the funeral was far away in another state. I flew to be at the funeral. Never again! After speaking with a local florist where I live, I was told they NEVER do business with 1-800-flowers due to their high complaint rate and the way they mistreat local florists!

Flowers were fresh and in a beautiful arrangement. Delivery was excellent and on time. Will gladly reorder from them again and will recommend to family and friends.

The flowers came and I called because there was a fruit arrangement that I was told would be coming at the same time. The rep. put me in hold and called my wife and told her not to worry it was on the way but told her what was coming also and gave away the surprise. She told me I would be compensated for the inconvenience but I got nothing, not a gift card like I thought I would get for a future order. I think it would be nice to be compensated for the inconvenience and giving away the surprise.

Flowers were not delivered on the day despite e-mail confirmation that they were delivered. Called customer service 4!!! times trying to sort out issue. Manager was never available to take a call. Ended up canceling order. Hopefully I will be reimbursed. One of the WORST companies I ever have dealt with.

I've only had a problem once. Last year flowers I bought for my mom's birthday didn't last. I called them and they replaced them with something close to what I ordered but more expensive. I was very happy with the results. Later I ordered something else and had no problems.

Purchased a $90 (product plus shipping and fees) gift basket for my mother's birthday. Said it could not be delivered to the specified location, asked if I could have the basket delivered to my home and I would hand deliver... When the basket was finally arrived, it contained store brand (Kroger) items, no name chocolate chip cookies and a bag of Werther's Original hard candies with some various candy bars. I could have put together that basket myself for less than $20.00. The tissue paper used looked like it had been recycled from another basket and the names on the card were misspelled...

This was the first time I have called a flower delivery place. They were extremely nice and helpful with every question I asked. Their array of different flowers was remarkable..

The picture of the flowers always look larger than the real one. The colors are also more VIVID than the real flowers. The flowers were delivered on time and to the right place. The flowers also withered the next day.

Valentine's Day delivery to a business. Supposedly delivered after 5pm when most businesses close. Address was precise. Repeated calls of inquiry resulted in no one knows who they were delivered to. Customer service to credit account. Big disappointment.

I have had the best service using 1800flowers. They have delivered my best expectations! Flowers ordered they make it delivered always in a day or when requested. Flowers are gorgeous and containers or vases makes it more of a plus. I've only had to contact customer services once and it was a very pleasant person and resolved the matter quickly.

Bought flowers for my granddaughter's birthday and she never got them. Not the first time either. Had a big hassle trying to get my money back. Had to finally contact my credit card co. to resolve the issue.

My daughter ordered flowers from 1-800-Flowers for my 60th birthday which, first of all, did NOT arrive on my birthday but 4 days late! When the flowers arrived, the bouquet was left in my driveway, in 10 degree weather, in the middle of the night. As a result, the flowers were dead and the water was frozen! Even the note with the flowers was just a piece of crumpled paper. Since the flowers weren't delivered on my birthday, my daughter tried cancelling the order several times and all she got was a "run around" from Customer Service. Of course, once she insisted on a refund, which they said they would do but never did, they then left the dead flowers in my driveway. BAD company and TERRIBLE customer service.

The care that goes into making the arrangements is usually what makes a customer happy so want to continue using their company on other occasions and keeps them coming back.

I will never use this crappy company again!!! I placed a flower order last Wednesday for delivery on Saturday via YOUR website for my "very hard to please" mother-in-laws' birthday flowers. You call me at Noon on the delivery date (Saturday) to tell me the florist YOU chose is not open on Saturdays. Well, whose fault is that!!?? So after I blast you, you give me a shipping refund and assure me they will be delivered on Monday. Well guess what? It's Tuesday and they still haven't been delivered! So, I call you again and blast you. This time you state the florist is having a difficult time getting everything for the arrangement I chose from your website. It's your website, and you choose the florist but you can't make the arrangement you sell!? So, I rudely state "I don't give a crap, but you better send her something by tomorrow or I'm cancelling this $100 order right now."

On Feb. 28 I received flowers (tulips) from your company from my boyfriend. By March 6th they were limp and the petals falling off some dead. My boyfriend called customer service and very nice guy sent a 2nd order out. I received them Wednesday March 8th. Today March 11th, I wake up to again limp dying tulips. I am so disappointed to say the least. I followed the directions on the box and I believe that your vase is not big enough to hold the tulips. It needs to be wider and taller. He said never again will he order from your company. I can get a nice piece of jewelry for the cost of the flowers that died in less than a week. My son even said he purchased flowers for $5 for his GF and lasted a month!! WOW I also will say I will not recommend you. A disappointed customer.

Ordered flowers on Feb 22 to be delivered Feb 25, the day before mother's bday. Went on a cruise for a week. Was told flowers weren't delivered when scheduled. I called on March 6 to get it straightened out, they promised delivery the following day. WAS NOT DELIVERED! I called them back yesterday and was told it was fixed and they would be delivered today... NOT!! They were nice on the phone and offered this and that but I opted for a refund instead. I will not be using this company again.

Placed 5 orders same day delivery at 2 PM! 2 of the orders were not delivered at all! 2 orders delivered at 9:30 and 10:40 PM which is unacceptable considering the recipients were already asleep. Customer service was ignorant and unattentive! They lost my business, my trust. Mother's Day is coming up in a 2 months. BE AWARE and NEVER ORDER flowers from 1-800-FLOWERS!

My order never got delivered to my grandmother for her birthday today. This whole situation started at 10 am this morning. The first excuse was that my credit card didn't go thru but it did and I had to prove that it did. Then an hour later they said the florist unexpectedly closed early today but they found another one and it would be delivered. So around 6 pm it still hadn't been delivered so I called 1-800-Flowers and they tell me the second place couldn't deliver it and there was nothing they could do.

The situation is I ordered flowers and chocolates from 1-800-Flowers on 2-13-2017 to be delivered to my wife's office on Valentine's Day. The arrangement sent was the medium size, not the large size ordered and the chocolates that were ordered never arrived. I contacted 1-800-Flowers that day informing them of the discrepancy and was not replied to until the following day with an offer to re-send the flowers and chocolates. Yeah, Kind of late for that. After several e-mails they agreed to a full refund of $173.75 which they said would take up to 5 days to complete. That was over a week ago on 2-22 with still no resolution. I paid by PayPal and am now getting them involved to help with this matter. DO NOT USE THIS SERVICE. Call your local florist direct!

In less than 2 weeks I've been disappointed twice by 1-800-Flowers. On Valentine's Day they did not deliver the bouquet I ordered. When I called to check what had happened they confirmed it was never delivered and asked if I could give them a chance to deliver the next day. I agreed. Big mistake. The bouquet was never delivered. They issued me a refund.

Don't believe the Photos that are posted. I received a gift that was all box and container. Yes, there were 4 sunflowers as pictured, however the sizes in comparison to the photo were miniatures. The bright pink fill flower was replaced with broken purple statice. There was about 1/3 of the fill shown in the photo. All stems, compressed measured 1.25 inches. So, part of a bouquet was sent. It is very disturbing to have to let my sister know that what she so carefully selected as a gift did not arrive. I have a background in floral so I feel qualified to write and share this review.

I am beyond mortified!!! I can't even begin to explain how I feel about this company!! First I want to know if they are a sister company to anyone else so I can also NEVER order from them too!!! Had to send flowers to a relative funeral from out of state. They guaranteed they would be there! Well.. THEY WERE NOT!!! They called me literally 15 min before the funeral started to let me know they couldn't make the delivery on time and they would call the funeral home for an address to deliver them to the house!! Well this is in Florida! The flowers will wilt and die in the heat! Nobody would be home as they were at the funeral then burial. Then said they will refund me but credit won't happen until 10-12 business days!!! They are quick to take the money but to refund it is a different story!! Horrible, horrible company!!!

I ordered a flower arrangement for my daughter's birthday on Feb. 23 to be delivered on Sat., Feb. 25. By 4:30 pm that day the flowers had not been delivered, so I called 1800flowers. The rep assured me that the flowers would be delivered by 8 pm stating, "If we haven't heard from the co. that they are not being delivered we have to assume that they are," meaning she didn't actually look into the situation.

DO NOT ORDER FROM THIS COMPANY! I knew something was up when I ordered the flowers at 8:50 AM on Friday and they were delivered at 11:20 AM. They were most definitely already pre-made from days before. I am disgusted and embarrassed in what was delivered to my fiance's aunt funeral service. The flowers looked nothing like the picture. I ordered a LARGE BROWN BASKET. I am still so angry at the embarrassment I had to endure after sending this garbage. This is a time of grieving and all this company did was make me feel worse!!!

Flowers.com took the order for delivery on Valentine's day but did not deliver, could not get through on phone, no answer all day Valentine's day. They sent an email at 9 pm saying the flowers would be delivered late with a sorry note. Only thing sorry is Flowers.com, won't do business again.

These people are a joke. I ordered flowers for my best friends funeral and was guaranteed a 9:00am delivery for the viewing. The morning of the funeral, while driving to the funeral at 9:15 I received a call from 1-800 Flowers that they can't fill my order. They were very unprofessional and when I asked for a manager they hung up on me. I called back and asked to speak to a supervisor and was hung up on again. Looks like I'm going to need to call my bank to reverse the charges.

I ordered flowers to be delivered on 2/21/17 for my mother's birthday, charged me $70. A few days later I noticed on my checking account statement they had put back $37. I called to find out what was going on and they told me my order was cancelled. I told them I didn't cancel it and if it was cancelled how come I didn't get all my money back. The guy tried to convince me that I didn't pay that much. I offered to email him the receipt I was looking at. After 20 mins of arguing I asked to speak to a supervisor, he put me on hold and came back about 5 mins later and said they would issue the remaining $33 and that it would take 3-5 business days. That was on 2/16, it is now 2/24 and I still haven't gotten my money back.

I recently purchased the Floral Embrace - Medium for my mother's birthday along with a Mylar Happy Birthday balloon. The description of the arrangement: hot pink roses, orange Asiatic lilies, medium sunflowers, lavender stock, orange alstroemeria, and ethos poms. What was delivered looked nothing like what had been ordered. There is a disclaimer on their site stating, "so colors, varieties and basket may vary due to local availability." Almost every flower (90%) and even the balloon had been substituted.

We ordered 2 large standing flower arrangements for delivery to the visitation and funeral of a dear sister-in-law. They were ordered under my other sister-in-law's name, Jeannine **. We ordered on 2/17/2016 - When we got the confirmation e-mail, the message cards were incorrect. We had to call and speak to someone in a foreign country to correct it. On 2/20, the day of the visitation, no flowers were there. We called and were told there was an incorrect delivery date and the flowers would be redelivered. E-mail stated the correct date. On the following day, of the funeral, we called the funeral home just moments before we were to arrive there. Still no flowers. We called and cancelled the order and asked for a refund. We are waiting on that. So embarrassing and such a sad showing of respect for our loved one. I will never use them again and will pass the word to everyone I can to never trust them!!

I ordered flowers on a Friday afternoon, and did not get them on that day at night. Called them back on Saturday and was told they tried to deliver them but thru no fault of theirs. They would try again on Saturday of that same evening. Again no delivery to my house. Call that same day Saturday night to cancel order and was told it would take 5-10 business days for the refund. Asked them to confirm the cancellation by sending me a receipt by e-mail. Waiting until Monday morning. Called again for the receipt of the refund and cancellation. Again nothing.

My husband ordered flowers for Valentine's day (2/14/17), they arrived with dead (dropping off) flowers, damaged roses and when my husband saw the 7 flower arrangement he said it was not at all what he ordered! We called 1-800-Flowers and they said they would send out another arrangement on 2/20/17. IT NEVER ARRIVED! We called again on 2/20/17 and were told "Please give us another chance", another arrangement was to be delivered 2/21/17. AGAIN IT NEVER CAME. Contacted them and requested full refund and I will be contacting the BBB if this does not happen within 7 days!!! Horrible to deal with, and to communicate with! STAY CLEAR OF THIS "BUSINESS".

I ordered flowers to be delivered to my own house for my wife. To be delivered on Valentine's day, while I was at work. They delivered the flowers to a house up the road from my house. After I had sent an e-mail with specific instructions on how to find the house. Then when I called to complain about having to pick up the flowers and bring them home myself, I got someone from India to talk to who didn't care the slightest to help please an already unsatisfied customer. I will never use them again. They also didn't refund anything, not even the shipping.

I ordered flowers for my wife on Valentine's Day with confirmed delivery and they never showed up. I made multiple calls and sent multiple emails to get clarification and an explanation. Ultimately I received a partial refund to my credit card with the rest being refunded to me via US Mail in the form of a hard check in 45 days. 1-800-Flowers was paid by me immediately for a service and product I agreed upon, however when they fail to meet the agreed upon terms they expect me to wait 45 days for a full refund. I find this unacceptable and can only suggest others attempt to avoid this and shop locally. In the end I'm the one looking like a fool... No smile guaranteed for this first time (almost) customer.

I ordered flowers to arrive at my husband's birthday party at an upscale restaurant. I confirmed the 11am arrival of the flowers at 9am. After several calls from myself and restaurant, the flowers arrived at 2pm after all of the guest left. When I called customer service, they were unwilling to provide adequate service recovery. I spend $90 and they grudgingly offered $20. I would never use them again and would strongly recommend ProFlowers to anyone because they have great customer service and have never missed a delivery.

I ordered a Serene Green arrangement, expecting that my family member would receive a beautiful arrangement as pictured on the 1-800-Flowers.com website. Instead, she received bouquet of much poorer quality flowers, as well as less quantity (see comparison pictures attached). Make sure when you order flowers from 1-800-Flowers.com that you ask your recipient to take a picture of what they've received, as this has now happened to me more than once.

I ordered a sympathy flower Peach, White & Orange Sympathy Standing Spray for a friend's wake on behalf of my in-laws and my family. The picture on the 1-800-Flowers website looks beautiful and the price tag was $129.99 for a small one (42"H x 36"L), after service charge and tax came out to be about $165, it's pricey, but I thought he and his family are our dear friends, it's worth it. When we went to the wake searching for this beautiful flower arrangement, we found one kind of looked like the one I ordered except with only a few flowers, very plain looking, completely lacked the vibrant color on the picture because there were so few flowers, seemed much smaller than the size, I was very disappointed and I am sure my in-laws too because they already told me the flower was too expensive comparing to other florists. The picture and the real thing are not the same, this is deceiving and I will NEVER order from 1-800-Flowers again.

I ordered flowers for Valentine's and they never arrived. I contacted customer service and they said it was delivered the day after Valentine's Day. First of all, I paid for Valentine's Day, not the day after. Second, the flowers never showed up period. I asked for a refund through customer service multiple times, in every single one of my emails. Now they are saying that the flowers are going to be delivered tomorrow, which is absolutely the last thing I want. My efforts to communicate with them seems to fall on deaf ears and I feel helpless - needing to resort this measure. I do not want anyone to have to go through this. They are a large company and I did not expect such terrible service. This experience has caused a tremendous amount of stress.

Ordered two 3.5 lbs of popcorn for grandchildren at two different address for Valentine's day on 2/8/17. Ad lead me to believe that delivery will be made before 2/14/17. On 2/13/17 no email confirming delivery so order cancelled. I requested a cancellation email and refund. Male stated no money removed from my account, which was on 2/10/17. Today still no refund. I called and was told 10 business days... despite being told no money since not shipped??? Then told email was attempted but undeliverable but was same email I received confirmation of original order. Supervisor Brandon finally got on phone and stated no such emails exist to be sent... (crickets...) And money will be back in account "in a few business days". I will never, (and I can say never) order anything from 1-800-Flowers again. Customer no service is alive and well as usual.

Do NOT ever use this bogus company! Absolutely incompetent & staffed by a pack of professional liars! I ordered a child-appropriate Valentine's arrangement for my 5-year-old granddaughter in another state, placing the order 2 days early. At 8 pm on Valentine's evening, I called to speak with her before bedtime. When I asked how she liked her flowers, she looked blank & asked me "What flowers? Lala, you didn't get me anything." My heart sank! I immediately dialed 1-800-Flowers & waited 58 minutes for a service rep. After explaining the situation, I was put on hold; the rep came back & cheerfully announced they were on the truck & would be delivered by 7:30 pm. I pointed out that was highly unlikely since it was already 9:07 pm. "Well, not in the delivery time zone," came the reply.

THIS COMPANY WILL SCAM YOU! DO NOT ORDER FLOWERS FROM THEM! I ordered a $200 flower arrangement 12 days in advance for Valentine's Day. I got an email at 11am on Valentine's Day saying that my flowers were prepared and ready to be delivered. About 30 minutes later I got a phone call from a Vietnamese lady who represented the company asking for the phone number of my girlfriend. We waited all day for the flowers. Eventually I emailed them, tried to use their online customer service chat which doesn't work. Tried to call them but their customer service lines were offline. They didn't reply to my emails for 24 hours. Eventually they replied two days later apologizing and offering a 50% refund. This made me so angry. Why would I only want 50% of my money back if I ordered these flowers 12 days in advance for Valentine's Day and they didn't come on Valentine's Day?

Ordered valentines flowers 4 days in advance and they never delivered... They have people who speak hardly any English answering the phones. They act like they cannot hear. Called 6 times and 4 different answers they gave me... Then sent a complimentary flower arrangement looked nothing like photo. What a joke. The supermarket flowers look better than those. Waste of time... Never ever again. Terrible service. Terrible flowers. That photo is not what you show on website fields of Europe.

DO NOT USE THIS COMPANY!!! I hope everyone that considers ordering flowers finds this site before they use this company!! Not sure other than massive advertising how they can stay in business when there are so many complaints about quality and customer service. I received flowers described as "long-lasting" that were dead in one day. Customer service continually put me on hold to wear me down. After many unsatisfactory offers I spoke with a supervisor who said he could only offer a refund to the individual who ordered them. He called and the process started all over again with a customer service rep offering credits and partial refunds. A supervisor finally spoke to him and indicated that I had lied and that they could not do a full refund. So he accepted a partial refund.

I ordered same day delivery for (2) Valentine's Day, (2/14/2017) floral arrangements. Guaranteed to be delivered that day. Received confirmation of delivery (8:08pm), but when I didn't hear anything from my mother or my aunt regarding the flowers I called them. Now it's about 9:30 pm. They never received anything. I called 1-800-flowers. First they couldn't find my order number and when they did they were telling me that they were delivered. I said, "No they weren't." I also said I don't know where they delivered them to, but they didn't deliver to my mother or my aunt. The lady apologized and put in a redelivery for the next day, (2/15/2017).

I ordered a flower arrangement and a box of chocolate from 1800flowers on behalf of my father for my mother for Valentine’s Day. I paid extra so that the flower arrangement and the box of chocolate may be delivered on Valentine’s Day. The flower arrangement nor the box of chocolate were delivered on Valentine’s Day. When I called customer service on February 15th, the representative stated that they did not know why the delivery wasn’t successful but that they would make the delivery for the 15th. For my inconvenience, they would refund $65 to my credit card.

My husband went to 1800Flowers.com and lovingly ordered me a bouquet of stargazer Lilies (what I carried in our wedding) along with chocolates for Valentine's Day. They charged him their standard shipping, plus a $7.99 Valentine's Day delivery surcharge. The bouquet was a total of $64.58. My flowers arrived jammed into a box and not arranged at all. As I removed them from the zip ties and plastic, I was incredibly disappointed to see that my flowers were wilting, limp, and severely damaged. The greenery that accompanied them was bug eaten! The Lilies weren't even stargazers... They were just white. (Stargazers should be a vibrant pink with dark pink to black dots).

The flowers were delivered the day AFTER Valentine's Day, even when I paid extra to get them ON Valentine's Day. When I called to cancel my order on Valentine's Day, I was told my order was "on its way" and they were unable to cancel the order until after delivery. My wife received a phone call at 6:48pm CST asking how she liked the flowers that she never received. The representative seemed confused and the call was ended after my wife requested to speak to a supervisor 3 separate times during the phone call.

Day One: Spent a $100 online for a bouquet of flowers to be guaranteed delivered on Valentine's Day. Later in the day I received an email saying it was delivered. However the person I sent them to never got it. Called customer service and spent one hour waiting on the phone to be told me will attempt re-delivery the next day and I will also receive a $20 gift certificate by email. Day Two: 4 PM - No email, no delivery still. I spend another 40 minutes on the phone with the offshore, basic-English speaking customer service rep, only to be told that the order was delivered the previous day and it was signed by the recipient. When I asked to be sent the proof of delivery and a picture of the signature, the rep started mumbling, saying that delivery was now somehow REFUSED because it was too late at night (7.50PM) - even though 1800 FLOWERS states that deliveries happen until 8 PM.

I was so excited to have received flowers on valentine's until I opened the nice purple box and saw these awful tulips. I called the company because they say 100% quality guarantee to make you smile. No questions asked. But they would not refund the money only can give me a 50% off credit towards a future purchase or resend the flowers over. What a satisfaction guarantee option! This is no way close how the advertised photo looked when he ordered them.

My husband ordered flowers for me from Denver, Colorado while on a business trip. 1st time we have been apart in 28 yrs on Valentine's day. They have yet to be delivered. My husband reported it and no customer service returned his call. Today me about it. He was very upset that they ruined his surprise. I went and checked thru the building. The flowers did not arrive. I called 1800Flowers. I requested a refund. An hour later I got it. It will take 5-7 days to get my money back. They took my money asap. I asked to talk to a manager... He was too busy to talk to me. Now heartbroken and aggravated. I would not recommend them to anyone. I would like to know if anyone else had this happen to them.

This company is literally the worst place to go through for flowers! Not only do they show up late, but they don't keep their promises on making it up for the wilted flowers. But when you call back to ask them a question, they hang up on you after being on hold for 20 minutes... Literally the worst experience when it comes to ordering flowers. I highly suggest to anybody that they go through local companies, instead of 1-800 Flowers at least you're supporting a small business rather than a crappie Corporation. My husband was told to make up for the delivery not being sent in time (even though he ordered in enough time to get them for Valentine's day) that you guys would have a "local florist" from "my town" send over a display. Nothing ever came... So when he called to find out what was going on with the local display, he was put on hold for 20 minutes then hung up on.

Placed an order for a dozen roses and candy to be delivered on Valentine's Day. Delivery was made after the business was closed (6:30 pm) even though the order listed the point of delivery as a business. Paid for a dozen roses and a box of chocolates. Roses looked like they left over from last Valentine's Day and no chocolates were delivered with the flowers. Contacted 1-800 Flowers and was only offered $19 for the missing chocolates. Refused to refund the sales tax and delivery charges on the chocolates.

We placed an order to be delivered to our daughter on Valentine's Day -- as promised on the website to be delivered on or before February 14, 2017. This is February 15, 2017 flowers are not delivered. I have not received an update via email, other than they were processing the order. After making several calls (and being on hold for over 30 minutes) I was given many different answers. The customer call center in is the Philippines!!!! I was told during one phone call they would contact the florist who was delivering the flowers, however, they couldn't get in touch with them. I was offered $20 credit to 1800 flowers, NO THANK YOU!! I want a full refund, however, they are not agreeing to that.

I ordered flowers for Valentine's Day on Feb 12 with a guaranteed delivery by Valentine's Day. Checked the tracking and at 1:40 PM on Valentine's Day they showed them in Memphis when they should be in Seattle. Got an email a little while later saying, "OOPS we aren't making delivery today, but will give you 50% off your next order." NOT GOOD ENOUGH! I called them and after waiting on hold for 23 minutes (Yes, I timed it) a guy tells me I have to call back on Friday. On Friday? These guys have one job - deliver flowers: and they cannot get it right on the one day a year that they really should have it down to perfection. Next time I'll call a local florist that is FTD certified! And then the next day when they said the flowers were delivered, I called my wife's office and they said nothing had been delivered!

Ordered flowers for Valentines Day. Not cheap by any means. Was supposed to come with an upgraded vase. Flowers arrived dead, stems were not wrapped to even try to keep them alive. Oh and they sent no vase. So I called, held 20 minutes, got lady on phone (not from around here if you get my drift) but we made it through. I said "I want credit back to my card." She said "how about we redeliver next week..." I said "no. I want credit." She said "how about 50% credit and we will deliver next week..." I say "OK." She says "I will send you confirmation email." Guess what... NO EMAIL. I call back hold 15 minutes... lady finally answers (not from around here) says nothing was entered and we start the dance all over but this one says "hold and I'll get right back to you." THAT RIGHT SHE HUNG UP ON ME... I have sent 5 emails and no response. DO NOT ORDER ANYTHING FROM THIS COMPANY. YOU WILL REGRET IT.

My husband placed an order on Feb. 8th with 1-800-Flowers to be delivered on Valentine’s Day. Well let me just say I never got the gift. It was not delivered to my job on time and in fact my husband came to my job and sat in the parking lot an hour after my company closed to meet the driver who never arrive to get my gift. The following morning we received a call from 1-800-Flowers wishing to redeliver the item… Let me say I have been married for 20 years and thanks to 1-800-Flowers this is the first time I have NEVER received a gift from my husband on Valentine’s Day!!! Your service SUCKS!!! If you are taking more business than you can provide quality service for then DON’T!!!

Do Not Use 1-800-FLOWERS!! Nor the company Distinctive Designs in Livingston, NJ. My husband went into a 1-800-Flowers establishment (Wood Av Linden, NJ Flower Gallery) 2days before V-Day. He did not call. They were supposed to deliver to my job on 2-14. The 3rd party florist (DISTINCTIVE DESIGN) they used in my work area delivered at 7AM. Most people don't start until 8 am and they were informed that I arrive at 1 pm. They were not accepted at the front desk and not re-attempted. Now 1-800-Flowers near my home wants to deliver today at my home. No!!! I don't want them and there's a special feeling receiving them at work. He says "We give store credit only." If this was my wedding, do you accept them the day after at your house?

OK so it all started in January. I was going to order flowers to have them shipped for Valentine's if I remember correctly. I called the 23rd to get help with the order because I was looking on the site and just couldn't seem to locate sunflowers because that is my girlfriend's favorite flowers. They answer very quick and we start talking. I explain I would like some sunflowers and he asks, “What's the occasion?” and I tell him "Valentine's Day". Then he ask me my price range and I say 50-70$ dollars so he immediately goes for roses for 120$ and I said, "It can have roses in it. I would just like the main flowers to be sunflowers." He then tells me another arrangement he can do and again it was nothing but roses and again I said, “I am looking for something with sunflowers” and then I say, “I understand if you guys don't have them. I know they might not be in season. Just let me know and I can look at something else.”

On two separate occasions within the past year I was supposed to receive flowers from friends and loved ones and they never arrived. The first incident happened in April. My friends had it re-delivered and I still never received it. The last incident occurred on Valentine's Day. My boyfriend told me he was having something delivered. So I stayed home all day waiting for it to arrive. Around 4 pm I called customer service and was informed my delivery was on the way and it should arrive before 8 pm. I continued to wait and even turned the lights on outside to make sure the delivery would see my house number etc. They never showed.

Ordered flowers for a special friend and paid extra to make sure they were delivered for Valentine's Day. They were never delivered then 1800flowers told me they tried but couldn't. These flowers were going to a 24-hr/day business. Now waiting to see what they do about the $150 refund I should get.

My boyfriend had ordered flowers to be delivered to my workplace on Valentine's Day. He placed the order on the previous day. He was notified that they had been delivered at 7:08 in the evening but I never received anything. After nearly an hour on hold they told him they had been delivered to the wrong address and they would refund his credit card in 3-5 business days. My work address is impossible to make a mistake on. It's a large police department with an address of number 1 and the name of an officer who worked there years ago... no other resident or business uses the street name. I'm not sure how such an error could have been made. Unfortunately 1-800-Flowers refused to provide the name of the florists who were delivering so we couldn't straighten it out with them.

For Valentine's Day my brothers and sister decide to order flowers for my mom. We ordered them the day before Valentine's and scheduled for them to be delivered to her work on Valentine's Day. This did not happen. Instead they charged my credit card and sent me an email saying it was delivered. My mom said she never got them so I called to see what happen. I understand that things happen but the way this business handled the situation was unethical. I was on hold for over an hour and they were not trying to cooperate nor apologize for what happened. I mean seriously if we got the flowers why the hell would we be making a complaint? They were not understanding and they weren't trying to fix the situation instead they said "there's nothing we can do."

If you want to be disappointed and upset on a special day then go ahead and order from this place. I am very upset with this company and its services. My husband ordered me flowers on 2/3/17 almost 2 weeks before Valentine's Day as a special surprise for our anniversary and Valentine's. He paid the extra fees as well as the flower price. The flowers and chocolates were never delivered. Instead of enjoying a nice evening out with my husband, I sat on the phone with customer service for well over 45 mins waiting to talk to a representative. Trying to figure out how the flowers he order was not delivered. Also to get a refund for the poor serviced he was charged. Just to get offered a redelivery and 20% off a future order. No Thank you, I just wanted my refund because they already ruined a surprised.

I came home from work yesterday and was very excited to see my flowers from 1-800-Flowers. Except they weren't my flowers. I was delivered Lauren's flowers (different tracking number than mine) along with a lovely note for Lauren from Mike and Jackson. Oh, and the roses were seriously discolored (esp. the lighter colors). I don't think Lauren would've liked them either.

I ordered Valentine's Day flowers for my wife, $175 on Feb 8th. I paid extra to have them delivered on Valentine's Day and 1800flowers.com failed to deliver. What a huge disappointment. What's worse is that in the phone they seemed to expect it when I called and cancelled the order after my wife left work. It would be very embarrassing to deliver the flowers the day after Valentine's to my wife. And it seems like 1800flowers.com expects many similar cancellations from angry customers because they probably overbook to get the flower orders knowing that only a small percentage can be delivered. Beware of this company as they will destroy your expectation of delivering wonderful flowers to someone you love and I bet they know that they will in advance because they know they are overbooked and can't deliver. Go to your local florist and forget about ever doing business with this company because they won't deliver.

Horrible product. I paid $100 for a rose bouquet and received only roses and vase to stick them in. No greenery, no baby's breath, not even foam for the vase to support the flowers. Will never buy from them again, nor will I recommend them. In fact, I will go out of my way to discourage anyone I know from buying from them.

Ordered flowers for delivery in Valentine's day, extra 14.99 just for that day. A 29.99 order turned into 92 dollars after extra charges. And they delivered them to the warehouse of the business instead of the front desk. 92 freaking dollars for boxed up roses. 2 dozen boxed up roses and I don't know about the chocolate or vase.

I placed my order on 2-13-17 for delivery on 2-14-17. Their window was until 8 pm. It is now 8:15 pm. I received an email at 7:00 pm saying they delivered. I went down to my doorman to ask if I had a package of flowers delivered - he said no and showed me the entire package room. This is not cool - on valentine's day? I'm sure my wife is feeling great today and tonight getting nothing from me. Extremely dissatisfied.

1-800-Flowers not only did not deliver to my spouse, after having to curse at them in order to get a refund I finally got one. Just terrible service. Don't promise to deliver on Valentine's day and not deliver. If they couldn't deliver they should have told me so I could buy flowers at the store. Awful nightmare.

I wish I have reviewed this company ahead of time. Paid $150 for edible flower delivery for Valentine's day, 2/14/2017 and part of that payment was a $27.98 in delivery charge. Am writing this review at 7:45 pm eastern time and the flower have NOT been delivered. How unreliable is this company on perhaps their biggest date to show they know what they are doing.

The flowers I ordered on 2-3-2017 were not delivered. Come to find out that they delivered them 4 houses away. All of our homes have address on them. WT?? I tried to call the 800 number and could not speak to a real person. They would only tell you to send an email. WT?? Bad service. I will NEVER ORDER for there YAHOOS again.

I ordered flowers on February 9th, 2017 to be delivered on Valentine's Day to my mother's work address. The website states that flower deliveries to businesses would be conducted during business hours. As of 6pm there has been no delivery. I waited 47 minutes on the telephone in an attempt to contact someone from the company to no avail. Please do not order from this company and make the same mistake I made!!! In the future I would rather give the $90 to a local florist.

Flowers did not show up on time (after 5 at a business), tracking system online does not give a time only the day, which I already knew. Waited on the phone for 25 minutes only to get a CSR that I could not understand, that could not call the local florist to find my order. Worst experience I have ever had with an online retailer. Go back to the florist. Don't trust this company to make your day special and "deliver smiles". All they deliver is a website with nothing behind it. I am not going through the trouble attempting to get a refund, which is most likely why they are set up the way they are. Who would go through their customer service minefield twice. Wish I had read the reviews before ordering. I am clearly not alone in my experience.

My Fiance ordered his daughter and I some flowers to be delivered at our places of employment on Valentines Day and his daughter was delivered an empty Vase and my arrangement was never delivered although he ordered way in advance and paid extra to guarantee delivery on the day of and before either one of us left work. When calling to make inquiries about the orders he was transferred to several people who could not give him an explanation of where the flowers were. Then he was told he would not be fully reimbursed for the cost of the floral arrangement that he sent his daughter because although he didn't get the flowers he received some of his order AN EMPTY VASE. DONT ORDER FROM THESE UNPROFESSIONAL PEOPLE. As of now we are still waiting on delivery of my flowers although his last contact with them he was told it would be by 5pm.

I'm usually not one to complain but if you are looking to order from 1-800-Flowers save your money!!! I ordered flowers for my fiancé at 9:00 AM and we had a dinner at 8:00 PM. I received an email saying my flowers were on the way around 2:30 PM. I don't know what they were doing for 6 and a half hours but of course the flowers never came in time. The whole time I was calling customer service and they had no answers for me as to where my order was. Talk about a waste of money! Not only did I have to ruin the surprise for my fiancé and tell her about the situation I had to run to the store and buy her flowers... Might as well of just flushed 100 dollars down the drain. I just want to inform everyone the experience I had with them and I'm sure I'm not the only one. I've never seen such unprofessional people in my life.

I placed order online on February 7 and called in to confirm a delivery time on February 8 for before 10:30. I was put on hold and told that the florist has me set for 8-12p time frame. At 3:30p I called to cancel due to the fact we were scheduled to go out of town and was unable. They are awful, this is the second time this has happened. The first time I gave them the benefit of the doubt but now I will never order from them again. BEWARE!!!

Horrible customer service, do not use. Phone was unanswered, email was unanswered. When I did finally reach someone all they could say was "I understand" but wouldn't do anything to help. All she could do is repeat over and over that "they had until 5pm" to deliver to businesses. Her office closes at 4pm, 1-800-Flowers insists they have until 5pm to deliver. Maybe according to fine print but that's not what I needed.

Placed an order a week ago for flowers to be delivered on Valentine's Day to my wife. Received an email that morning that my flower order was being put together and I'd receive an email when it was delivered. Great! Then 4 hours later I get a call that they can't deliver the order - but - they would give me a 50% discount. Wait, what? Their only job is to take orders and deliver flowers! And it's Valentine's Day! After telling them that's unacceptable, the agent, Alex, said he'd work on it and I'd hear back from him in 10 minutes. NOPE. 5 phone calls placed to 1-800-No-Flowers and 2 hours later (apparently to the Philippines), no one could tell me the status of my order. DO NOT, I REPEAT, DO NOT UNDER ANY CIRCUMSTANCE PLACE AN ORDER WITH 1-800-NO-FLOWERS. Unless you want to be disappointed and have a lighter wallet. YOU HAVE BEEN WARNED!

Ordered 3 weeks in advance of Valentine's Day and credit card was charged and confirmation emailed to me. Trying to now track my order on day of delivery. Website claims that order does not exist. Tried to do chat through website but no response. Tried emailing customer service with tracking issue, no response. Have tried calling the 800 number for orders and for customer service numerous times, just get a busy signal. DO NOT ORDER FROM 1-800-Flowers, they're not a reputable company!!!

I ordered flowers for my recently widowed grandmother for Valentines day, with promised delivery date of Valentines day. When the order was processed it said it would be delivered by 2/15. I immediately contacted customer service who stated because of the high volume of orders they could not promise Valentines day delivery. I asked to cancel the order and they said there was no way to do this because of the high volume of orders, though it had only been placed 10 minutes prior. I am very unhappy about this and will never use them again...

I ordered Flowers and spent $76 for Valentine's day. The flowers arrived on time; however, the Bouquet of flowers were wilted. I called customer service and the person I spoke with on the phone spoke very little English. It was a very frustrating phone call. They promise to send another set of flowers; however, they could not promise me a delivery date.

Valentines. Ruined. Generally, when my husband spends between $80-$100 on flowers, I get gorgeous blooms, baby's breath, a balloon, etc... This was simply the worst gift I've ever gotten. I bought our 8 year old daughter prettier blooms at Walmart for under $20 last night???

Sent to their customer service dept. --- I have used 1-800 FLOWERS for the past 20 years. I have complained before about this ridiculous notion of coldly dropping off a BOX at my driveway with NO arrangement and letting the customers do all the work for the money you people get. I am officially quitting with ordering from your company.

Overall their quality of the flowers delivered is substantially gone down over the years. Their customer service is absolute garbage. I recommend that get some adults working in their customer service who can apply common sense. Made an order delivered for the wrong date. I contacted them within 15 minutes of the order placement and they said it was too late. But that I could initiate a new order for the correct date but they couldn't cancel the old one. Money-grabbing retards.

Below complaints just indicated that 1-800-Flowers's very poor delivery management and inefficient/ineffective customer services. I ordered two product (plant and sweet treat) on 2/9/2017. I selected 2/10 delivery to avoid the busy time 2/13 and 2/14. The plant was delivered on 2/10, however, the sweet treat was not. To make it worse, delivery was marked as complete via email.

I placed an order for delivery on Valentine's Day, but sometime during checkout it had changed the date to the day after Valentine's Day. I called customer service to correct it, and was placed on hold. While I sat there on hold, I tested checkout again, and was able to choose the 14th and watched it through checkout to make sure it stayed. When the agent came back on the line, I asked for the old order to be cancelled, but she refused saying that it was Valentine's policy that NO ORDERS COULD BE CANCELLED. I asked for the manager, and she told me the same thing.

WAS A CUSTOMER BUT AFTER THIS NEVER GONNA BUY AGAIN FROM THEM. I bought flowers for my wife bday. The lady quoted me 80 dollars. After I purchased I checked my bank. They charged me 81.99 and 91.99 total of 170 bucks for flowers. Wow I could have just gone to a flower shop and spend less and same kind of quality. So when I called in they was rude about it and said nothing they can do. It was gonna take 5 business days for me to get my money back. Well thank you 1800 Flowers. That was suppose to be my gift money for my wife tomorrow. Now I have to wait 5 days to buy her a gift. I got ripped off hard. Don't ever make business with this company. They will charge you with no permission.

I ordered flowers, and they were not delivered on the date they were supposed to be delivered. I called to check on the status of the order a day after the flowers were supposed to be delivered. After four phone calls to different representatives, we received no concrete answers, no set delivery date. The people we talked to barely spoke English, and seemed to not understand our problem. Anytime we brought up the idea of a refund they claimed to not be able to hear us. Finally, we got through to the billing department, who claimed we would get a refund. We are still waiting to receive it, but I am not sure if and when we ever will. I am doubtful.

Based upon the nightmare experience yesterday, this public company should get a new CEO and CIO. The technology on the website is inferior and deceptive as it does not include promo discounts but yet puts out a message that the discount has been added. Even though Chris McCann (current CEO) has only been in place for about a year he may want to view Yelp or any of the other review sites to see what a pathetic public company he has on his hands to turn around. Will not be using them again.

My husband ordered Flowers for my birthday that were never delivered. He spent 3 hrs trying to get a refund for the flowers that never showed up. $170!!! The manager was horrifically rude and it was so disappointing... I WOULD NEVER ORDER FROM HERE!!! Again!!! Terrible customer service... Rude... and incompetent. So disappointing...

Went on 1-800-Flowers website, added to cart a gift for my daughter, the promo code didn't work. I called the number, they told me to call the next day to get the issue resolve. Even though they couldn't resolve my issue, I was asked to give credit card to hold the order. I asked for a reference/confirmation number, the man said he didn't have one to give, only an order number.

Damn I wish I would have found this earlier. I wouldn't have ordered. I ordered $90 flower package for my wife at 8:30 AM today and needed it by 3 PM. I talked to 3 people, used the Facebook messenger and even used their website chat. I wanted to verify that it would get there by 3 because my wife was flying out for work and I wanted to surprise her. At 2:30 PM, the person over the chat said they were done at noon and were on their way. They haven't arrived yet, and my wife is on her flight and these flowers are absolutely useless now. I emailed the customer service to complain about my experience, and it just got worse. Here's a sample of their customer service skills.

I am sorry to read all the negative reports on 1-800-Flowers. My experience, and the experience of several of my friends, has been quite different. My son ordered flowers from you while he was overseas. The flowers arrived on time but sat on my front porch for over 15 hours. There was no notification by the FedEx delivery person that they had arrived. No Email, no call, no note on door, no ringing of doorbell; nothing! When I discovered the box so much later I was disappointed with the contents in the box, and admittedly, quite angry. It had been out in the 20 degree weather for over a good 15 hours. Called 1800 and they immediately set up another delivery for the next day.

I ordered flowers for my son's first anniversary. He lives in Germany. Flowers.com rep gave me discount in the amount of $20.00 towards my next purchase, apologized and promised that order will be processed ASAP after I called them several times. My order was not delivered and I did not get my money back.

I ordered flowers on Saturday for delivery on Sunday to a funeral home b/c a friend's mother died. I received a call from 1-800-Flowers.com saying they did not deliver on Sunday but they could deliver on Tuesday, which was fine because visitation was on Tuesday and funeral was on Wednesday. Yesterday I emailed 1-800-Flowers.com to ask about delivery AND THERE HAD NEVER DELIVERED THE FLOWERS! How embarrassing for me. At first they tried to say they were sorry – no reason given for not delivering – and they were going to give me a $20 gift card. Like I'd ever order from them again. I told them to give me a full refund and they could tear up their gift card. It looks like they refunded my PayPal account. What a crappy company.

I ordered an arrangement and balloon for a new mother in the hospital and paid the additional surcharge for next day delivery. It wasn't delivered for 2 days and when she sent me a picture of the flowers there were 4 red roses, 1 white rose and a few greens. I had ordered the large baby boy arrangement with an "it's a boy" balloon totaling nearly $100. What she received couldn't have been more than $15 and looked so cheap! I will never use them again. Thank God she sent me a picture otherwise I would have been so embarrassed. Don't use them!!!

As a first time customer, I had a horrible experience and would never recommend using 1-800-Flowers. I spent the better part of yesterday trying to track down an order and all of the customer service reps spoke broken English at best. I was given the run-around all day only to learn at 7pm that the order would not be delivered. They offered to try it again the next day at "no charge" for the inconvenience. It has been a nightmare to try and get a full refund as they charged me for the flowers even though they did not deliver. I would be happy to pay more if it meant hiring people who speak English and understand the first thing about customer service. Totally incompetent and no clue how to take care of customers. I called a local florist myself and had flowers delivered by 10am the next day. It's not that hard especially if that is what your business does. Pathetic excuse for a business that claims they bring "smiles" to your face. NOT!!!

At 11:30 am I placed an order and paid extra to have flowers delivered on a Saturday. I received and email an hour later stating that they tried to deliver and got no answer. I called the recipients. They were home - four people, all awake. They have two dogs that never barked. 1-800-Flowers also claimed that they called the recipient. Not true. I contacted 1-800-Flowers and they left telling me they would try again. I asked for a supervisor on several calls. No return calls. They refuse to allow me to cancel. They will deliver flowers next Tuesday. They refuse to refund the extra delivery charge. I paid with PayPal so I hope they will get my money back.