1-800-Flowers.com Reviews

I called 1800Flowers customer service helpline on Sunday, the 16th at around 1am to ensure I was able to get through. I was helped by a not-overly-fond woman, but she did listen to my complaint. First, she tried to give me the 20$ off my next order. I spoke reasonably with her, refused her offer to send out a fresh arrangement, and asked politely that I be refunded my full purchase amount including shipping, since the product I recieved was unrecognizable as the product I ordered. She put me on hold for 10 minutes, then assured me the money would be back in my account for the full amount within 3 business days. I just checked, and 1800Flowers did put the money back into my account for the full amount including shipping.

OMG. Paid for large order ($129). Received small order ($79). Available at Albertson's or Safeway for $29+/-. Add on order of chocolate covered fruit did not arrive ($40). There is no way to contact customer service by phone. You call and navigate their auto-phone service which eventually says they are busy and can't take your call. Then they hang up on you and send you to a fast busy signal. Also, they offer email responses through a form on their site which they do not respond to... ever. BEWARE!!! It is a total rip off.

I ordered what appeared online, to be a lovely BOUQUET of Roses and Lilies for my elderly mother for Valentine's Day. I live in another town and her caregiver sent a picture of the flowers received. I was horrified!!! There was no arrangement to the flowers, they were not expertly arranged into any kind of "bouquet"!! It looks like someone cut roses and lilies and with their long stems still attached, threw them into a vase! It looks horrible! I am so embarrassed to think that I spent $94 on a beautiful arrangement and what I got was not pretty at all! I could have gone to HEB and got fresh cut flowers and done a better job!! I am sickened and mad at myself for being scammed out of that kind of money! Also sure I'll never hear from a rep from 1-800flowers about my complaint. Don't fall victim to them. Spend your money somewhere else!!

My husband bought me a bouquet of red roses and lilies for Valentine's Day and they arrived dead and and most of the roses stem were broken. This is the second time he sends me flowers from there and they arrive in this condition. SHAME on US for trying a second time and SHAME ON YOU 1-800-FLOWERS for ripping us off. It's a shame that flowers that cost $89.99 arrive in such terrible conditions. I will never recommend 1-800Flowers to anyone or use them again.

We live in a rural area in Minnesota so local florists are few and far between. My sweet husband ordered some roses for me for Valentine’s Day 2014. The flowers arrived in a timely fashion, but were pathetic in quality! Brown, dry and old! What a scam this place is! We called to complain about the quality of the roses and weren't offered a refund, but instead a replacement floral product or chocolate! If I wanted chocolate, I would have purchased it in the first place! Buyer beware of online flower ordering and especially this company!!!

My sweet bf will send me flowers by them on special occasions. I'm too nice to say anything to him but they're always awful. Once he got them from local florist on his own w/o going thru 1800flowers and they were so fantastic. But when he goes thru 1800flowers they're so boring. No baby breaths, no ferns, no extra flora for accents/decorations. You will ALWAYS get just the flowers. There's not even a stick in it to put the card. They don't really fit in the vase either. Vase is too deep. They're always boring and sad. I'm actually glad they arrived @ work after everyone had left. He wonders why I never put them on Facebook. It's because they're pathetic. Guys.....take it from me, just call your local florist and take the 10 min to order some nice flowers. Happy V Day!

I ordered flowers and chocolate from 1800 Flowers to get delivered to my girlfriend's job on the 14th of February which is Valentine's day. I specifically state for the delivery to be on the 14th, 1800 Flowers turn around and deliver my flowers on the 13th and left it in front of a door. My girl never received any flowers nor chocolate. When I call them the report try to argue with me cause I ask for my money back. PLEASE DO NOT ORDER FLOWERS FOR YOUR LOVE ONE FROM 1800FLOWERS THEY'RE A BUNCH OF RIP OFF. Angry customer in Brooklyn.

I paid extra for delivery today and was PROMISED my $87 package would make it no matter what... Called and was told they really don't know when they would be there. She doesn't work Friday so who the hell wants 5-day old flowers? Asked to change delivery to my house and they would not do! STAY AWAY!

The flowers that I received, looked nothing like the picture online. Colors were different and size seemed smaller. Flowers that were shown, were not in the arrangement. Not worth the $180.00 that I paid.

Called 3 times just to get receipt emailed to me. Charged my account twice, put wrong address on order, wrong delivery time and put my name wrong. Now I have to wait 3 to 5 day to get money put back in account. Never use them again!!!!!

I purchase $150.00 worth of flowers... Measurements were supposed to be 23 by 21 inches. My followers were only 18 and a half by 11 inches. I took many photos of my Extremely disappointed flowers I received today. I called the local florist that actually made the flowers. And they told me that they made the flowers According to the instructions by 1800flowers. The local florist is going to pick my flowers up tomorrow and make an attempt to make them right. This sort of mistake is huge!! I am thankful that the local florist is going to make it right even though it was 1800flowers' fault. Like I said earlier I ordered a hundred fifty dollars worth of flowers and it looks like I got about a 60 to 70 dollar floral arrangements. This is more than just an oversight or a minor mistake, this is a huge mistake by 1800flowers. I will never ever order from 1-800-flowers again. From my personal experience all I can say is buyer beware. Thank you for letting me share.

1800 flowers employee called me to tell me that they could not read the address. The person spoke poor English. After 20 minutes, lots of frustration I cancelled the order, cancelled two orders! Of course they did not cancel both orders and of course they have to assistance in correcting their mistake! Can not understand how a company can be in business this way? Unbelievable.

I ordered flowers that were never delivered! But my charge card was billed for them! Called 4 times to complain! Gave info to rep. Was told I would receive a call back...NEVER happened! DO NOT I REPEAT.... DO NOT ORDER FROM THEM!!! BIG SCAM!!!!!!!!!

I paid extra to get a plant and a gift delivered two days after I ordered it. 10 days after I placed the order, I got four phone calls from 1-800 Flowers. Four different agents called and left messages indicating that there was a problem with my order. Upon calling the number that they left, I was put on hold. Twenty minutes later, an associate took my call and then put me on hold again while she tried to figure out what the problem was. Eventually she figured out that the plant that I ordered was not available due to weather. (It took them 10 days to figure that out? Why didn't they at the very least offer to refund the extra I had paid for speedy delivery?) I cancelled the 1-800 Flowers order and started over with a local florist.

Ordered flowers on Monday for delivery on Wednesday. Paid $125. Saturday at noon still no delivery. Called during the week, no answer; didn't return my voicemails. Finally got customer service after 15 minutes on hold, they said they can deliver on Monday and waive $14 delivery charge. Can you believe that? Like nothing major happened and it's absolutely normal with them. I asked for a refund, after another 10 minutes on hold they said it will be refunded in a week. That's it, no apologies, no nothing. Wanna get flowers for your loved ones, better call small moms and pops shops and ask for delivery. Less expensive and better service.

1800flowers is a horrible company. They took my order on Feb 5, 2014 for delivery on Feb 6, 2014. Of course the delivery never took place. I called customer service, was placed on hold and dropped while on hold. I was notified by email that the receiver asked that flowers be delivered another day. I contacted the receiver, my girlfriend and she said no one made an attempt to deliver flowers to her. Their customer service is horrible and this is my first and last experience with 1800flowers.

I ordered flowers from 1800flowers.ca for my sisters birthday on February 3rd. After hours of trying to decide what flowers to get her, I ordered Expressions of Pink. (Pink roses with lilies and lavender). Yes they were expensive, but she only deserves the best. I paid $74.65 for this enormous bouquet of flowers. They were supposed to be delivered on her birthday, nope. She didn't get them until the day after her birthday (I ordered them a week earlier). Well, when she send me the picture of the flowers she received, they were carnations with gerber daisies and Peruvian lilies! I was horrified, they were absolutely ugly! It looked like something that you would buy at your local grocery store.

The first time I ordered flowers was for my best friends birthday. I spent $60 and her flowers came a day late and they look like they were a week old from a gas station. So I sent a complaint and received a $31 discount. My husband went to order me flowers for my birthday which were to be delivered on 1/27/2014. Again a day late and the roses that he paid $70 look like they were wilted and were dying. He tried to enter the discount that I had coming and it wouldn't except it.

Sending flowers to my fiance turned into a nightmare thanks to 1-800-Flowers! I paid an outrageous amount of money for 12 long stem roses and a box of chocolate to be delivered to the school that my fiance teaches at. When I placed the order they guaranteed me that my order would get there before 2pm. When my fiance got home I asked if she got the gift I sent her. Of course she said no, and I was really upset. I called 1-800-flowers and demanded a refund. At first they said no. I asked to speak to a supervisor. They put me in touch with Eliseo (**) who canceled my order and told me he would issue me a refund.

I ordered a large flower arrangement and box of chocolates for my mother's 72nd birthday. They were supposed to be delivered ON her birthday and were not... 1800flowers suggestion? "We'll give you 20 dollars off your next order". I told them to keep it. I'll never use their service again. I asked my 72 yr old mother to expect to get her birthday gift from me and nothing!! Don't promise things you can't deliver!

My girlfriend lives overseas...She has never had flowers before in her life. I placed my order with 1800flowers via the website. The little box popped up for me to talk to an online CSR... I told them that I wanted the flowers delivered in the morning. They said they would send a note to the florist. The flowers that I purchased were advertised as local florist delivery. That is something that I wanted just for the experience of her having them delivered in the vase ready for presentation. Imagine the surprise that I got when she went to work and there were no flowers. I had placed my order four days before the delivery date.

I went there to buy a rose for my wife's birthday. They do not show price with shipping. So I chatted in the little box with a representative. She was nice and said she could help. Took my info and a few minutes later gave me a total of $29.32. I questioned her twice on if that was total bottom line. Yes, she said. Went back to the website and filled in 2 pages of info, and then found the total... $47.58!!! Called them on phone. The person offered a $20.00 dollar discount. She went away, then came back and said $5.00 discount and will send $20.00 future credit. I did not order, and will not in the future! I don't appreciate being misled. Consumer confidence used to mean a lot. This company should have none!

I ordered a Christmas centerpiece to be sent on 12/24. It arrived on 12/23. When I went to my friends' on Christmas, the lilies were dead! I called to complain and they offered to send my hosts 2 dozen roses to arrive on 12/31 since they were having a New Year's party. They arrived 1/2! So, my friends had no flowers for their party and it was because I told them they were getting flowers. 1800 says that UPS gave their employees 12/31 off and didn't tell 1800. I don't care. 1800 screwed up two orders in one week. I'm done with them.

I ordered a large poinsettia for my 90-year-old mother in Chicago. The local florist was out of poinsettias and would deliver the following day. The flowers arrived and it was not a plant, but clippings from a plant stuck in dirt filled in with evergreen branches. The leaves on the plant clippings were wilted. It was absolutely horrible. My Mom called the local florist about the situation and was told to "call them" after Christmas and they would replace the item???? We dumped the horror and I called 1-800 Flowers. There was not a problem getting a refund. I will never order from them again. This is my 2nd negative experience with this company.

I ordered flowers for my mom for a special occasion. The day the flowers were supposed to be delivered, I received an EMAIL stating that there was an "issue" with my order and that I needed to contact them. I called and they told me the flowers I ordered were unavailable and that I could pick a different flower and have it delivered 2days from said date. Why the hell do I have to call them? They have my phone number for this purpose and yet they email me the day of the delivery and request that I call them? What if I didn't check my email for a few days? I would have no idea the order wasn't being delivered. They waited until the day of delivery? Really? My special occasion was ruined. I will NEVER use this company again. Worst experience. Bad business ethics. I wouldn't have even given them a 1star but it won't let me not give one.

Called Flowers.com on December 24 for delivery same day, requested confirmation that they could deliver by the end of the day. They said they would do it. Got several calls back saying they couldn't deliver it on 12/29, indicated and even confirmed with recipient that the package would be delivered on 12/30. Got another call on 12/31 evening, still not delivered.

I placed an order for my terminally ill aunt to receive this nice Christmas basket last week. I was promised she will receive it by Dec. 24th. However, I was told today (Dec. 24th) that the scheduled delivery will be after Christmas. Despite my continuously tearful plea and begging for this on-time delivery, I was told there is nothing can be done in order for her to receive anything by Dec. 24th. It is too late to contact other gift shops for an alternative. My aunt might not see another Christmas. The issue here is that, 1-800-flowers did not have my gift basket ready for pick up until Dec. 23rd and told me they wanted to keep gift fresh. However, my gift is a deluxe basket of chocolates and cookies. I don't think packing it three or four days earlier would spoil the freshness. 1-800-flowers should foresee the holiday rush and prepare the delivery earlier. This is the first time I order from 1800flowers because my sister told me it was a good service and she used it before. However, this first encounter for me was a disaster if not worse. The sales representative was very polite and nice. A better management or order tracking system is necessary.

I am very disappointed with the empty promise that the gift will be delivered as scheduled. If the local florist could not fulfill the commitment, the company should have notified me at once or make other arrangement, NOT on the day of delivery! I placed my order (Hand bouquet) on 12/18/13 to be delivered on 12/21/13, but the failing promise has marked a huge disappointment for me and my sister's Doctoral commencement ceremony on 12/22/13.

Ordered flowers for my mom for Christmas and called her to see if she got them on the date promised. She didn't and they didn't even contact me to tell me they couldn't deliver to her address. Use TeleFlora! They will take care of you. Don't waste your money on this company. They'll only let you down.

I placed an order at the beginning of this week... I checked my tracking thru UPS and it was supposed to be delivered on that Friday... never showed up! I checked the tracking # again this morning and it says Monday... **!!!!! I called the 1800 blah, blah, blah # and they told me that they are gonna send me a new boutique that I will receive on Xmas eve... WE WILL SEE!!!

Ordered flowers online days ahead. Three days after delivery date, I checked with the recipient, but he said he never got it. I wrote to 1800flowers and they told me they were not able to deliver -- they didn't tell me beforehand that they were not able to deliver, I had to ask them what happened before they fessed up, they did not give any reason even though I asked. They proceeded to tell me that they were going to refund the payment and that they will send me a voucher for $20 for the trouble. Waited and waited but no voucher even after repeated follow-ups. I've been a loyal customer but I am taking my business elsewhere. My theory is that they messed up in the amount of the flower delivery (it was international delivery that I found to be a lot cheaper than all flower delivery sites) and instead of honoring their price, they just refunded me. If they can't deliver internationally and can't honor their price, they should not be in business.

1800FLOWERS REFUNDED THE ENTIRE AMOUNT OF THE ORDER! I WAS UNHAPPY WITH THE ORIGINAL ORDER BUT IT IS OBVIOUS THAT THEY ARE CONCERNED ABOUT CUSTOMER SATISFACTION.

I recently ordered flowers to be sent to my father who was sick in the hospital. I paid the extra amount to have the flowers delivered the next day. At 9:00 pm the night the flowers were to be delivered, I contacted 1-800-flowers to find out the status. I was told, after being put on hold that the flowers could be delivered early the next morning.

I am very disappointed that I received 6 phone calls between 6.30am and 8.30am on the day of delivery. I was told that the address I put was an incorrect address. It was a correct address. I had to instruct the people on the phone to open Google Maps to find it. When it was delivered it ended up in the loading dock of the wrong office building and I had to spend my afternoon chasing it down so I could find it and then depend on the good graces of the receptionists to find and deliver the flowers. This was a terrible experience and I will not be using 1-800-flowers again for their services.

On Sunday 12/8 I ordered a larger Christmas Tree for my brother who can't come home for Christmas and is incredibly sad that he isn't home. On Monday he received a dead daisy plant with a snowman ornament hanging off on it. I have called Monday, Tuesday, Wednesday and now today. Each time a Manager has promised me a refund, a re-delivery and a gift card. We have received none of the above. Finally today I am told the local florist refuses to redeliver so 1800Flowers is going to use a different florist. This was told to them on Monday. Why, for 3 DAYS, was I not informed? No one did anything to help me and I was constantly lied to for 4 days. I am DISGUSTED and will never EVER use this horrible excuse for a company again. Thanks for screwing up my brother's holiday. You suck. If giving negative five stars was an option that's what I would have given.

Using 1800 flowers seemed like a good idea to get flowers to someone for a very special occasion. I contacted them by phone that the deliver had to be earlier than their outside time of 7pm when the party would not be there. Unfortunately, the order and follow-up phone call meant nothing and the party was gone having never received the flowers. Later that evening, I received notice the party received the flowers when they were long gone. Nice trick and nice job of ruining a very special occasion. If you cannot deliver, tell the customer so they do not wind up disappointed. 2 subsequent phone calls waiting over 15 minutes, then being cut off does not make you a desirable channel for anyone who cares for people.

I ordered two flower arrangements from 1-800-flowers. The flowers on both arrangements were wilted. Also, the flowers didn't look close to the arrangement they showed online. I went online & complained to them. They sent me a flower arrangement for free but it still looked the same as the other two. Not ordering from the again. I thought they were the best. I have received much better service from a no name local florist.

I ordered a basket on 11/30/2013 to be delivered today, 12/5/2013, to my sister. I was able to choose the delivery date, which made me believe the item would be delivered that day. Well, I received an email TODAY (day of delivery) with a FedEx tracking number indicating the item would be delivered Saturday. This is unacceptable. I called and cancelled my entire order. This is the second time this has occurred. They offered to send ME flowers... I'm not the one who needs the get well wishes. The only positive is that I got a refund. I turned down the flowers as all I wanted was the service I was promised. I will NEVER use them again and will spread the word.

On 11/24/13, I ordered a Thanksgiving flower arrangement for my son's fiancee with a delivery date of 11/27. On 11/27, I received a delivery confirmation but found out on Thanksgiving Day, 11/28, that the flowers were not delivered. On Friday, I called the company only to be told that the flowers had been delivered to the proper address and signed for at 9:10 AM on the 27th. I knew that was impossible since someone was home all day and no flowers came. On 11/29, after several emails and phone calls with different customer service agents I received email that the flowers would be re-delivered at no charge. Today is 12/4 and there has been no delivery or phone call. I am thoroughly disgusted with this company and have requested a refund for what I paid. I am also going to notify my credit card company about the dispute. I wish I had read other customers' comments before placing my order. It appears I'm not the only one who has had an experience like this.

This was a nightmare!!! I placed a next day order and paid the extra shipping charge to have it shipped next day for a nice size arrangement. The calendar on their website indicated that the shipment could be delivered the next day. I received my order confirmation showing my purchase and the day it would be delivered. They did charged my credit card, however, 3 days later... Still no delivery.

Over one week ago I ordered flowers for the centerpiece at our Thanksgiving dinner to be delivered the day before the holiday to my son and daughter-in-law. I received a notice from 1800Flowers that my gift was on the truck for delivery. At around 6 PM I received a second notice that the flowers were delivered. I called my son to ask about the flowers and he told me they were never delivered. I contacted 1800Flowers and told them that the flowers were not delivered to my son. They said they would resend the order and have the flowers delivered the next day (Thanksgiving). When I contacted 1800Flowers on Thursday they informed me that the flowers were delivered at 1 PM. Again, I called my son to see if the flowers arrived, and again they were not delivered. I notified 1800Flowers and they sent me an email stating that they are refunding my money and that the refund would appear on my next credit card statement. Over the past year I have found that flowers from 1800Flowers either sent to me or one that I have sent to my family have been of very poor quality.

I received flowers from 1-800-Flowers from my grandson for my birthday. When I opened the box, the flowers looked wilted but thought when I put them in water they would perk up. When I woke up this morning, the roses were drooping over the vase and some of the roses had already fallen off. This is a disgrace and can't believe someone actually packed these for delivery.

I ordered flowers from 1800flowers for the first and last time. The flowers I purchased for my boyfriend for his birthday looked nice online. However, when they arrived, they looked nothing like what I ordered. The work looked like a 2nd grader put them together.

Do not order through this company. They will make your special day, a nightmare!!! I ordered flowers for my fiance's birthday. The first attempt, the sales clerk put in the order and it was sent to Pakistan instead of Uzbekistan, where she was visiting family. So after called thinking she received her flowers on the day I asked, I realize she didn't receive the flowers. I explained the clerk over 5 times the country name and spelled it. She still entered it wrong, along with my e-mail, address, delivery address. However she did get the credit card number correct!! On the first TRY!!!

1800Flowers delivered funeral flowers the day AFTER the funeral. They did not contact me to tell me they could not fulfill the order on time. Their phone advisor first offered to refund the $14.99 delivery charge. I pointed out that it is useless delivering funeral flowers after the funeral so she spoke with her supervisor and said in 3-5 days, a refund of the entire charge will occur on my credit card. Of course, one does wonder if the delivered flowers were done nicely, but it is hardly appropriate to ask the bereaved if the flowers that arrived a day late for the funeral were nice. Absolutely horrid experience.

I ordered what I thought to be a beautiful bouquet of flowers for my mother in law for her birthday... When she called to thank me she told me that the flowers arrived in a box??? NOT in a vase as portrayed on line...What a gift that was. Should I mention that my mother in law has fibromyalgia and it probably took her about an hour to put this together on her own!! What do they do for a grieving widow...expect her to arrange a bouquet of flowers she only has due to the passing of her husband?? I will stop using 1-800 flowers! I recommend using local florists in the area you wish for the flowers to be delivered. BAD NEWS.

I ordered flowers and a Happy Birthday balloon for my wife from 800flowers. The flowers were fine. The balloon was only about 1/3 inflated. My wife called the florist. Nobody answered. She left a message. Nobody from the florist ever bothered to call her back. I contacted 800flowers a week later. They assured me that the order would be resent. This was their exact email reply: I apologize that the balloon was not delivered entirely deflated. I have scheduled a redelivery of your order at no additional cost to you.

I ordered flowers for a memorial service. Turns out, they were not delivered nor was I contacted by the company that they weren't delivered. When I contacted the company 3 days later, they offered to give me $20 off the order. Since the service was over, that was not helpful. I had to tell them I was going to contact my credit card company to stop payment before they said they would credit back my payment. Ironically, the order confirmation starts off with, "Thanks for trusting us to help you deliver your expression of sympathy." If you're ordering flowers for an important occasion, I would think twice about using 1800flowers.com.

The flowers looked dead when delivered. They sent a SMALL arrangement when I purchased a medium. They were supposed to resend the correct LIVING arrangement the next day and no delivery ever came. My co-workers and IF were extremely embarrassed due to the fact it was a Birthday Arrangement. The company agreed that they would upgrade to a large arrangement for all the problems. Finally, TWO days later, the replacement arrangement arrived, a MEDIUM arrangement that didn't look like the arrangement we ordered and was never upgraded. Also they said they were sending a gift card for such a poor experience. NEVER received it! Save your money. The "100% Satisfaction Guaranteed" slogan is a joke. Very disappointing experience.

My husband has used this company many times to send me flowers. They have messed something up or sent me wilting flowers that had the petals falling off at least twice. The current flowers I received showed up at my work after I had already left for the day (5 pm). Why flowers would be delivered after business hours to an office is the major issue. Since the flowers sat and had no water, they are now all dead. I almost do not have words for how angry and disgusted I am with this 1800 Flowers. They should be ashamed of the way they do business especially for the prices they charge. When my husband called to complain, all they said was they would give him a discount. That is also disgraceful. They made the mistake and won't even fix the problem. I am done with this company. No one should EVER use them.

I ordered an orchid to be delivered in Xenia, OH on August 7 and it was delivered September 5, condition unknown. It was just dumped on the porch by FedEx. This outfit does not employ local florists and a month delay is unacceptable for any purpose. 1800Flowers is a racket, and its service is truly the work of a fiend. I strongly recommend doing business with someone else - it doesn't get any worse.

First time I ordered flowers was several years ago to a friend’s birthday. The flowers never arrived and when I called and questioned the order, they said that it was misplaced/lost. After that I ordered from someone else. Believing that everyone needs a second chance I called again in late July of 2013 for roses for an old girlfriend that I've known since grade school. Those arrived but was as dry and dead as an Ariz. desert.

My husband ordered a "Spray of Roses" for my birthday. It was supposed to be 50 to 100 flowers (roses). The picture on the website looked beautiful. They were delivered late afternoon by UPS. The flowers were hot and dry. I soaked them in water and followed the instructions provided. It is now 4 days later and they still look like crap. They say satisfaction guaranteed - but when I called customer service - the guy seemed totally uninterested in making me happy. I was stunned. My next step is to call back and ask for a supervisor. This company needs to be stopped.

Before placing an order with 1800Flowers.com, I used their website to check for flowers/plants available in my mother's zip code area for Mother's Day. Graceful Gardenias came up as being an option that was available. The online picture showed a pot of Graceful Gardenias full of blooms. I ordered the gardenias. They arrived on the date promised; however, there were no blooms on the plant at all, nor any buds that would be blooming. For $56, I would have expected the plant to have at least some blooms, if not buds that would soon be blooming. I feel I was cheated and will not order from 1800Flowers again.

I ordered the "Deepest Sympathies Standing Spray" (medium size) for my husband's grandmother's funeral. The cost was $179.99. With taxes and service fees the total came out to $211.07. I totally regret ordering from 1800flowers. The spray that the local florist sent to the funeral home was just HORRIBLE. I felt so embarrassed. I could not believe what I was seeing. I know that the website said that some flowers may be substituted, but the arrangement hardly had any flowers, and it was extremely smaller than the picture.

My husband spent $100 to send me an arrangement of "just because" flowers - the first time he ever sent me flowers, so it was a big occasion! They arrived and looked not even worth $35 and the flowers were turning brown around the edges. My first thought was "Oh, he must have used one of these 1-800-Flowers type companies." Sure enough, the order was from 1-800-Flowers.

Valentine's Day ordered flowers to be delivered to my wife's office. As her office closing approached and flowers had not been delivered I called CS. They informed me that the local florist did not deliver to businesses. I was never informed and flowers were never delivered. I cancelled order. Mid July (no high volume holiday) order some "just because" flowers to be delivered to wife at home. Flowers were guaranteed to be delivered by 7:00 PM. At 6:15 they had no idea where the arrangement was, whether it had even been created, out for delivery, etc. After several hang ups I finally got through to a supervisor who informed me "The local florist couldn't guarantee delivery by 7:00". Once again, I was never informed and had to track it down myself. Order cancelled, and twice my wife has been disappointed. Never again!

I had "thank you flowers" delivered and paid extra for quick delivery. They were left on the doorstep, and the owners left town never knowing they were there. I emailed customer service and asked what their policy was for this. I got an immediate response, new delivery, and a credit towards future purchase. Sorry for all these bad experiences. Here's hoping they heard and are improving.

I ordered online in the morning for same-day delivery to a person at place of business. Very important to be delivered that day. They billed my credit card and sent me an email confirming that the order was in process and that the recipient would receive the order. I called recipient at 5 pm. Nothing had been delivered. I call 1800flowers.com and ask about my order. Customer rep says, "Your order was cancelled this morning because the delivery person had already left." That was 7 hours ago. Nobody bothered to call me or email me. I could have made other arrangements. Instead, no delivery of anything. Totally incompetent and totally uncaring.

The manager closed the garage doors as I was walking up. It was 7 minutes before 5pm, raining, and I needed flowers for my sick mother who was in the hospital. I banged on the door and asked her why she was closing so early and she said because the registers were already closed. Then she took attitude with me about why I was banging on the door. Seriously? WOW! What happened to customer service? I guess it was more important for her to go home 7 minutes early than to help a customer. Fire that woman!

I called 1800flowers to order blooming guardenia basket. The sales person asked if I wanted small ($44.99) or med ($54.99). I ordered med. Bill came to $74.98 with shipping. The basket was not any bigger than a $1 bill. I'm very disappointed. I will not even give this company a rating. They shouldn't even be in business to rip customers off like this!

I placed order for flowers well in advance. They called on the day of delivery and stated that flowers were not available and offered another (their choice) arrangement. I cancelled the order and asked for a confirmation of cancellation. They stated it would take 24-48 hours to receive confirmation and 5-7 business days for refund to apply to my credit card account. I will never use them again. I usually order from ProFlowers, but tried something new. Grass is not always greener on the other side!

I ordered a floral delivery yesterday to be delivered today for a service tomorrow at 1PM. At 6:50PM I got an email stating in broken English that the arrangement was no longer available and I could call CS for help. Mere seconds later, an email arrived stating the florist was no longer available. I called CS and got someone obviously overseas who could barely speak English. I went around and around with her and got nowhere. I asked to speak to someone in America and got put on hold. She came back on. Could she try one more time to resolve my issue? I reluctantly agreed, only to have her tell the same exact thing - that the flowers could not be delivered the next day. Still no resolution. Then said I would get a survey and she hoped she resolved my issue! Not! I will never use them again!

First order should have been delivered on May 10 for Mother's Day. I placed the order in April and set delivery date specifically on that day because my mother was out of town. She did not get the order until I called to check on it. They tried to deliver on Sunday, the 12th, but she was not there. Flowers were not received until Monday. Second order was for the funeral of a 4-year-old child. I placed the order for same day delivery. Next day, it still had not been delivered. They told me they were waiting for the local florist to get it out. Horrible service! I will never use again.

When I ordered the flowers (2 dozen roses), the agent said they came with a vase and a box of chocolates. There were no chocolates. Then they told me the agent was wrong and that particular bouquet didn't come with chocolates. For a company that spends millions of dollars every year on advertising, they sure don't try and keep the existing loyal customers. I bought flowers for a funeral earlier this year from them and they were gorgeous and cost over $500.00. Now over a silly box of chocolates, you have lost a customer, his friends, and family for life.

1800Flowers called me on Sunday morning (on Mother's Day) to tell me the flowers I ordered would not be delivered because the florist was too busy. I had no alternatives. The caller was rude and I was not able to get any other flowers delivered from any other alternative as it was too late to reach out to a local florist. I will never use 1800Flowers again. This was a $100 bouquet - a fair order. I thought it would work smoothly. No way. I will call on my own next time to a local flower shop. I am still waiting for my refund to arrive as they had already charged my card. Do yourself a favor and don't use them.

I placed an order for flowers to be delivered on the Saturday before Mother's Day. It is now 4 days, 4 phone calls and 4 lies later, and still I have no flowers delivered to my mother-in-law. I am at my wit's end as to how to get my order filled. I am told the flowers will be delivered today, which I don't believe. If they are delivered, I wonder what they will deliver.

I am beyond disappointed with the quality of service and the actual customer service representatives I had to deal with the past 48 hours. I called on Saturday to ensure delivery of a beautiful arrangement on Mother's Day. Didn't happen. I called on Mother's Day to be sure that an arrangement was guaranteed the following day by 7PM, when my mother arrives home from work. Not only did they call me Monday afternoon to tell me the order was not in stock after confirmation just 12 hours prior, but they told me an arrangement similar couldn't be delivered until Wednesday which was completely unacceptable. I then proceeded to them to upgrade my order to guarantee delivery by that day, which they said they had done for no cost to me after arguing on the phone for an hour.

So, you'd think mom got her flowers! No! I called my mom only to find out she had to put them together herself. She's 81 with serious Arthritis and shortness of breath. I might as well sent her the seeds and let her plant and grow them too. Wait for it.

I ordered flowers last Friday and paid extra to make sure they would be delivered Saturday. Here it is, Monday night, and still no flowers! I have received numerous responses to my emails with one lie after another: (1) your order was delivered; (2) no one was home (even when the recipient was home all day); and (3) we are waiting to hear from our local vendor. Ugh! I will never, ever order from this company again. Their last email states they will email me a $20.00 off voucher for my next purchase. I told them to keep it! I want them to make this right! They should deliver the flowers tomorrow and refund my money!

I will never use this company again. I ordered flowers for Mother’s Day to be delivered to my mom at work. Her favorite flower is daisies so I ordered a large, beautiful bouquet. She sent me a picture when she got them, and they were not even half the amount of flowers that were supposed to be in the bouquet. They also were very small and looked as if they were dying. The order also said they would be shipped in a gift box. They were delivered in an awful brown cardboard box. I called the company to complain and the message said they were too busy to take my call. I emailed to complain and had to go back and forth with different people several times to get my issues worked out. They informed me that they would credit my money back to my account, which they still have not done. My advice to those who are seeking to order flowers for a loved one, do not use this company. You will not get what you want, and they will overcharge.

These people should be shut down. They have the worst service I've ever experienced. Do yourself a favor and never use them! It will save you a big headache and unnecessary anger. I do not think they are even worthy of being labeled a service; they clearly have no idea what that entails. I do not live in the same state as my mother, and I placed an order with sufficient time for her to have flowers, a balloon, and all of the corresponding add-ons; including chocolates, which were not delivered at all for Mother’s Day. They had the audacity to call me on Mother’s Day to tell me that they cannot deliver it that day, and asked if it was okay to deliver it on the next day. I don't know why they bother asking that question because you don't really have a choice in the matter. I said no. I told them that I had specifically said that a delivery a day before Mother’s Day was acceptable if they were going to be too backed up for Mother’s Day.

My Mother received 18 beautiful long stem roses yesterday afternoon. She said they were gorgeous and couldn't stop looking at them. Even though this does not make up for Mothers day, it did brighten and put a smile on my 97 year old mothers face. 1 800 flower said they would also be giving me a partial discount on my credit card and a 20.00 gift coupon. I do give them credit for stepping up to the plate to try and rectify the situation.

I ordered flowers for Mother’s Day on Thursday for delivery the next day (before the Mother's Day weekend). I was given a tracking number that showed a scheduled delivery for the next day. However, the flowers never arrived. I see that they will arrive today, 3 days late - very much after the fact. This was all through the UPS tracking number, no notification of issues from 1-800-Flowers at all. I am requesting a full refund as I had to make other last minute arrangements that were more expensive due to the last minute nature of the request. Extremely disappointed.

I am very angry with 1-800Flowers. I placed an order last week for delivery on May 9, 2013. I kept wondering why my mother-in-law never called to thank us for the bouquet. Finally I called her today, Mother's Day, to discover the flowers had never been delivered even though I received a confirmation of delivery. The person I talked to on the phone told me they would have the flowers delivered today, Mother's Day, and I would receive a $20 coupon for future purchase. She also said if it wasn't delivered today, then it would be delivered tomorrow. I informed her that would not be satisfactory to deliver it tomorrow. Then she offered me a 50% credit.

As a former employee, I can completely understand why so many customers are upset. I compare my working experience at 1-800-Flowers to working at an upscale restaurant. For example, let's say a busy restaurant has 30 tables. They actually take reservations for 50 tables in hopes that 20 tables either cancel, don't show or are late. In the event all 50 tables show up demanding service, the restaurant basically says, "Sorry, but due to the holiday and a high volume of traffic, we are unable to meet your needs at this time and we are forced to turn you away." And it's so late now, you're basically stuck going to Subway (which isn't bad, but if you were expecting a 5-star restaurant and have a date, it pales in comparison).

The worst experience ever. Spent 2 hours and placed an order for Mother's Day. Firstly, they didn't deliver; and secondly, they cancelled the order on their own. This is what you get after spending 3 hours on customer service to get an update about your order. The order was cancelled on its own. They don't inform you. And when you try to ask who cancelled the order, they would tell you that "we were told by you to cancel the order"; but they don't have any records of it whatsoever. The customer service is pathetic. I am never ever ordering from this place again!

I placed an order to have flowers delivered to my mother on Mother's Day. I received a confirmation email that these flowers were delivered. But as it turned out, these flowers were never delivered. This put a damper on Mother's Day for my mother. This is the second time this has happened with 1-800flowers. If you want to send flowers to someone, do not use this service. They are unreliable; but of course, they are reliable in charging you money for the unsent flowers!

I ordered flowers online to be delivered on Mother's Day. The day before Mother's Day, they called me to tell me that they canceled my order because the local florist rejected the order; they didn't want to deliver to my mother's address. The address was put into the order when 1-800flowers accepted the order. They said that they can't guarantee that a florist will deliver the flowers after you order it online until they hear back from the local vendor. First of all, they should know if their local vendor will deliver to that address before they accept an order. Second, if they have such unreliable vendors, then they should get new ones because I have used FTD, Proflowers, and Edible Arrangements and have never had this happen. Lastly, they should have a warning on their website stating that when the order is made, it's not really a done deal until a local vendor accepts it. Luckily, I was able to order flowers through FTD. Unfortunately, they won't be delivered until after Mother's Day. Thank you 1-800flowers for ruining Mother's Day.

I called two weeks ago to order flowers. The day before Mother's Day, they charged my card $80 and nothing arrived the day before Mother's Day. I called them back to confirm and see what happened with the flowers, and they told me that they were delivered. They were not. It’s now a flowerless Mother's Day. I look like an ungrateful son. I'm so angry. It's now 4 o'clock, and I’m scrambling to find flowers to bring to dinner. Thank you 1-800 Flowers for making me look stupid and ruining my Mother's Day. Lesson is learned. I will never use 1-800 Flowers again.

What is the purpose of ordering online a specific arrangement when the local florist will just throw together what they want? My Mom had no idea that she did not get what I ordered. But when she sent me a photo and a thank you, I knew! Customer service was nice and told me florist will redeliver on Monday. After reading the other reviews, I guess I am lucky. They are now sending emails telling you delivery status... think in today’s tech world need to have local florist take a photo of the arrangement when delivered.

I ordered flowers for Mother's Day early so to avoid the rush and to ensure they would arrive. I asked to have them delivered the day before. They just called, the morning of Mother's Day, and said they would be unable to fulfill the order.

All I have to say is I should have read reviews first! All the promos in the world can't make up for the disappointment in what I ordered for my mother-in-law and what she got. Pictures are enough. The dog is right at least, but it is not in any way near the size, amount of stems or color of one I thought we were sending.

Who are these people? This is the second year in a row that I have attempted to use this service, and the second year in a row my mother did not receive flowers for Mother's Day! I tried to find out what the guaranty was from the staff and they were unable to give me an answer. By the way, the corporate phone number is 516 237-6000.

I am 600 miles from my hometown in Texas. With great ease, I logged on to 1800Flowers and ordered my mother a beautiful arrangement. I was informed that they would arrive at her home in Arlington by Sunday, but possibly Saturday. Great news! I received confirmation shortly afterwards. This afternoon (Saturday), I logged on to check the order and tracking data to see if the delivery was today. It noted that it was cancelled. I was sure this was a mistake. So I called customer service. That was a nightmare. The Reader's Digest version: I was told that they have delayed it. The representative was hard to understand, so I asked for a supervisor. No luck. He said that they did not want to talk with me. He then said that it would be delivered Monday.

I ordered flowers for Mother's Day for delivery on 05/11/2013. The FedEx shipping website said that the flowers were on the truck for delivery at 7:38AM, but they didn't arrive until almost 12 hours later at 6:44PM. I am very disappointed with the product that my mother received. It has ruined the Mother's Day surprise as far as I am concerned.

Never Call these people!! They must hire these people as they are running across the border. They do not speak English very well. I placed an order for Mother's Day for my wife. I never received an email confirming the order. I called every day to confirm the order was taken - I could never get an accurate answer. They never could get my email address correct because the reps they hire do not know the English language. Needless to say, the flowers were not delivered and they could not get a hold of the fly by night florist or tell me who they were they use. I am still fighting with them. Use anyone but this company. I hope this company goes out of business. I will scream it from the rooftops to anyone who will listen not to use them.

I spent $63 to have flowers delivered to my mom at work on May 10, two days before Mother's Day. Did they arrive? Absolutely not! In fact, when I called customer service, the inconversable lady stated that the case for arranging the flowers was not available. I said, "Okay, what does that mean?" Longest deafening pause ever! I asked if the flowers were going to be delivered and she said no. At this point, I was upset and told her that she needed to give me a refund. Once again, she did not respond. After a minute of silence, the lady informed me that I have been refunded. The worst part about this masterpiece of a disaster is that there was no email or phone call to inform me that the flowers were undeliverable. They would have just taken my money if I wasn't proactive. This company is abysmal, a joke and a scheme.

I am a happy customer! 1-800-Flowers and the local florist were able to work out the problems and re-send the dozen roses I ordered. I wish there had not been a problem with the order. It is good to know that they honor the guarantee. I have been contacted by them on this site, email and phone. The hard work they had to do to get the order filled on Mother's Day is much appreciated. I believe in letting companies know when they mess up but I also want to let them know when they have done well. My Mother is very happy with the beautiful long stemmed red roses that she received. So all is forgiven and I look forward to doing business with you in the future.

First time, I ordered roses to be delivered to my wife at work on Valentine's Day two weeks before the holiday. They were to go to her office. Long story short and several calls later, they never showed up. They did offer to send them the next day. I told them, “Yea, no thanks as it made me look bad enough as if I forgot.” So they refunded my money and sent me a $20 savings pass. So I thought okay, it's my anniversary so I'll try them again. Keep in mind the savings pass doesn't expire until 2014 so I called the girl on the phone. She had to be new as I could barely understand her. She told me the saving pass was no good that the company sent me as an apology for screwing up the first time. So this is strike 2 and there won't be a third because I canceled the unfinished order and will never ever try 1800flowers ever again and will spread the word as much as I possibly can that they suck.

On May the 9th about 8:30 that evening, I looked at an email that I received from 1800flowers, 30 Tulips for $30. The picture showed them in a vase and that was great for my 81-year old mom. I spoke with Jasmine and asked her if she could pull my previous order with my name. I was driving and didn't have the zip on hand. Then she asked me for the zip where the order would be going. I had to explain twice that I didn't have the zip handy before she understood. I had to keep repeating things several times. We had been on the phone for about 40 minutes. She disconnected the call and didn't bother to call back. After I waited for about 5 minutes, I then called back at 9:10pm, asked if I could be connected to the person that I was speaking with and was told no! So I explained that I had been on the phone for about 40 minutes already and he said he would be able to assist me.

I ordered flowers for my mother for Mother's Day from 1-800-Flowers and she received a crappy bunch of flowers which were nothing like what I ordered. The candy that was included with this order arrived in one large melted lump of mess, and the candle, well, was a small (size of a quarter) piece of crap, the kind of candle you would buy for your Halloween pumpkin! Crappy! Crappy! So, I'm not happy and I am going to contact them to complain. Oh and one more thing, the message that I intended for her to be sent... it was not there! I see that others have experienced the same and have received no help from the company. I want my money back...and I will not stop until I get it. We shall see what I get. I'm never using them again!

This company was started by a guy and his wife out of their garage. Apparently, they have sold out and it is now run out of NY with terrible customer service and deceitful practices. I will spare you the details of my experience (see the others). Do yourself a favor and contact a local flower company that will answer their phones in English and provide responsive customer service. I will never use this company again!

Horrible, horrible experience! I ordered my mother flowers yesterday for Mother's Day and I found out that she works on Saturdays so I called back today to 800 flowers to change order and I am told over and over again by many different supervisors and representatives that there is absolutely nothing they can do. My stuff is all ready on a pallet box wrapped and ready to go and they will do nothing to change my order, the delivery date or anything of that sort. That puts a real big smile on my face for Mother's Day knowing I spent over $100 and they are going to sit outside, wilt and die now in 100 degree weather because 1800flowers can't do anything. I used to order my mother flowers every year through 1800flowers, not anymore especially when every time I call, my calls are being transferred to the Philippines where people hardly even understand English.

Flowers for Mother's Day: This is what I ordered and this is what I got for my mother. I am sure that the CEO's mother will not be happy with this!

After speaking to a VIP Rep everything was finally fixed my mother In law got new flowers and they did credit me for the inconvenience they also sent me a gift to say sorry it was a beautiful arrangement that were set up to look like a puppy coming out of a basket and it happened to look like my own dog. It was very nice and I am gald they fixed this problem. I just wish I didn't have to go as far as I did to fix the problem.

I ordered flowers for a funeral and they were never delivered. So disappointing as I felt that it disrespected the family of the deceased. 1-800 flowers offered to send it to home after the fact, which was unacceptable to me, at no cost and refund my money. I advised I was still unhappy and they offered a $20.00 credit on a future purchase. May not sound like a big deal to some, but we felt bad not sending condolences to the grandfather of our daughter-in-law. I would never trust them for any important purchase.

On April 19, I placed an order for two deliveries - one to M in Los Angeles, CA and one to G in Seattle, WA. On April 22, I emailed them to modify the order - the order for M should be delivered to CA. Imagine my shock when I learned that flowers for G had been taken to (but not delivered, because the flowers were addressed to G, not M). Imagine my further shock when I learned that flowers for M had been taken to Los Angeles (but not delivered, because M was no longer at that address - which was why I had changed the delivery address!)

I was surprised at work with a box of flowers this morning, Friday, from my love for our two-year anniversary! I excitedly opened the box and am immediately disappointed at a lifeless bouquet inside. It looked as though this box had been driven around in the delivery truck for about a week before being delivered! I called my husband to thank him for the thoughtfulness, but explained the situation to him. My husband called 1800Flowers to voice a complaint and their proposed resolution was to deliver new flowers on Wednesday - five days later! As if we would want more of their crappy product! Will never do business with them again!

When I wrote my previous review on Consumer Affairs, they contacted me saying they would send me a $20 gift voucher and took my email id and what not to send it. It’s been more than 8 business days and today my friend emailed them about the same. They said, “Only you would receive it.” I am not greedy for $20, but they should not make fake promises to the customer as they always do!

Today is my sister's birthday. She lives in another state, so I wanted to send her flowers. I ordered on April 11th just to be sure they received it on time and had enough time to get everything arranged by the 17th of April. 7PM rolls around and my sister still has not received her flowers. When I got a hold of customer service to complain and find out what is going on, they said there was a problem, that they just now heard from the local florist, that the order only now came in at 5 and they close at 5. What? So my sister has to not get her gift because of their incompetence? They could not freaking call me to let me know and all they offered was $20 off of future purchases. I will never use this company again. I will shout it out to every message board and person I know to avoid this company like the plague, especially after reading so many other complaints from other customers who experienced the same lousy service that I did!

I ordered flowers for my fiancee on Feb. 11th to be delivered on Feb. 13th, the day before Valentine's Day, so she would get them in time. Well, they never came on the 13th or the 14th. On the 14th, I called customer service only to get a recording that they were too busy. So I emailed them to cancel the order. The following Sunday I received an email stating that the flowers would be delivered that day (her office isn't open on Sundays!), but at no charge. Monday the "free" flowers were finally delivered. I received a credit on my credit card, but now 2 months later, they are claiming I phoned back to reorder the flowers (LIE!) and they are billing me again. I don't ever plan on using their website again! Still trying to dispute their claim that I reordered the flowers. Why the heck would I do that?! "100% Smile Guarantee" my **!

I received a call from a trucker this morning that flowers were being delivered today. It sounded great and I said, "Great. My birthday is not until two days from now and I will not be here." He said he would be here by twelve and realized I live in a gated community and said to call the guardhouse to admit him. An hour later, he called back and said he made a mistake and would not deliver until Sunday because that's what he was told to do. I said, "Please bring them." He said he needed to get permission from his supervisor and never called back.

My husband ordered me 2 dozen roses for my birthday. I only got 23 - the 24th was just a stem with the entire flower missing. It was not in the box (we checked). The flowers arrived after 4 pm and had obviously been sitting on a hot truck all day. Everyone of them was wilted to some extent although about 1/3 have popped back into condition I would expect from supermarket flowers. The rest still just look sad and floppy. Also, an actual florist who understands how to arrange flowers is very important. What I ended up with was a box with an assemble-your-own vase and flowers. So I have a clump of roses on my desk. I would not put it out for guests to see. So, my first flowers in 15 years and they look like crap. Thanks 1800flowers.

The company did follow up 3-4 times on the same. Hope they make sure that it is not repeated again with anyone else.

I received roses, which were almost dead, on Valentine's Day from my husband at my work from 1-800-Flowers.com. How embarrassing! I called and explained the situation to the customer service representative, and she issued me new roses. I received them a week later and found out she put the wrong address. So again, I still did not receive any roses. I then called back to get hung up on twice before being able to speak to a representative.

Like most husbands, I order flowers for the wife on Valentine’s Day. Thought I would go a little over board this year and ordered 2 dozen red roses along with some strawberries on the 2-day delivery. I paid the extra for 2 deliveries. It came with a nice vase so she would have no need to re-pot them. It’s the first time that I spent well over a hundred bucks on flowers. I got the confirmation of order and waited the week until delivery. They did not show on the first day. I was thinking that they might deliver them both on Valentine’s Day to save on delivery. The next day, I received nothing. On Friday, still nothing. Saturday and Sunday passed, and I still got nothing. Nothing. No call, no nothing.

I ordered a dozen mixed roses for Valentine's Day for my wife. They arrived from a local florist, but only had 10 roses (a new way of counting dozen?). I contacted 1800flowers by email the next day and received a reply saying sorry and that they would give me a $20 credit on the next order. Well, the credit never arrived and even if it did, I doubt I would ever use their service again. Why not credit my charge card instead, prorated based on what was not received?

I ordered flowers to be delivered on a Saturday at a restaurant. The recipient was to have a party in her honor at the restaurant. I indicated it was a place of business and notified the restaurant the flowers were coming. They attempted to deliver the flowers before the restaurant opened but did not come back. After calling to complain, we gave the home address and the flowers were to be delivered the next day. They never came. After several calls to an outsourced customer service, we were credited our money. I never received a real apology. They offered me a $20 credit (in addition to the flower purchase). I told them to keep it. I will never use them again!

1800 Flowers/Sicola's Florist at 9516 West Road, Houston, TX (West and Jones Road) - For delivery of funeral flowers, I placed this order in person because they were close to my house. After taking the order and after a delivery confirmation 5 hours later, this store called the next day and refused to deliver funeral flowers unless I paid them an additional delivery fee (in addition to what was already charged on my credit card) seriously. Seriously, how do you refuse to deliver when you've already sent a delivery confirmation (unless you are completely lying to the customer)? Avoid this florist at all costs. The online customer service # for 1800 Flowers then proceeded to refuse to help, disconnect me twice and on the 3rd time, promised to call me back and never did.

I ordered tulips my girlfriend for Valentine's Day and for whatever reason, she received roses. That in itself upset me, but no huge deal. I called 1800Flowers to have them redeliver and they gave me some runaround about how the florist would not be able to redeliver them until Monday. Mind you, Valentine's Day was on Thursday. Monday is way after fact. They finally offered me a 50% discount due to the inconvenience. So Monday comes around and guess what? No flowers. I called 1800Flowers on Monday night and they assured me they would be there Tuesday.

1-800Flowers.com was very quick in responding to my complaint.

I ordered international flower delivery to Vienna, Austria through the 1800Flowers website arrangements that they offer to customers particularly for this city. I knew that the arrangements would be filled in by the local florists. I spoke with the 1800flowers website representative about all the questions I had in order to make sure I did the right thing placing the order. The transaction was completed successfully. However, on the middle of next day, I received a phone call and was advised that there were no florists in Vienna that would fill my order; not on the day I wanted, not next day, and not ever! Why then did they bother to have the offers on the website? Why were the representatives not informed about that in the first place? I could find another florist that could fulfill my request (which I did later) without spending time on 1800flowers and losing days.

I recently went through intense training with 1-800-Flowers to be a customer service agent from home. When I first applied for this position, it was a part-time position; then it became a temporary position, with the possibility of permanent hiring. When I accepted the job, it became a "seasonal" position. Like a lot of telecommuting jobs, their training system left a lot to be desired. I later learned that their production system did, too. We couldn't navigate through the system's screens. We would get locked into them, and/or we had to go out of the orders and start over to accomplish what needed done.

On 1/19/13, I placed an order for what I thought would be a different and thoughtful gift for Valentine’s Day, which included a potted Rose plant, a box of chocolates and a teddy bear. I thought I ordered it in plenty of time to arrive early on Valentine’s Day (almost a month). Well, to my dismay, it arrived at my friend’s house at 7:45p.m. on Valentine's day. I was horrified when I received the phone call from her telling me she received them but they were dead! Chocolates melted. She told me there were three dead flowers in a pot. There was supposed to be a full pot of roses. What really hurt my feelings is that she is my best friend and I thought, wow, what a nice idea. She is going through a stretch of bad luck right now and I thought she could use some cheering up. The plant itself I thought was a cool idea. When the plant dies, you can replant it in your yard and it will come up seasonally. Well, I guess no need for that!

I placed an order with 1-800-Flowers on 1/13/2013 to be delivered on 2/14/2013 and to be shipped to Grayson, GA 30017 via their website using my credit card. When I went online to check the status, there was not an order. I then called the Customer Service - I was on hold for almost 45 minutes. The recording kept indicating that all their service representatives were busy sending smiles. I then hung up and called on 2/15/2013 and was told that my original order was never captured on the website as there was a major problem. So I then replaced the order. To my surprise, the original order was delivered today, 2/16/2013, and now the second order was still as “to be delivered on 2/19/2013”. The C/S representative that attended my call today immediately transferred me to their Billing Department, which is not open at all. I want a full refund of both orders and an immediate closing of this company.

1800flowers guaranteed delivery on Valentine’s Day and roses never got delivered. I spoke to rep and she said she was sorry and she knows how I feel because it’s happened to her too. I didn’t realize service was that bad. I asked for a refund, which she said I would get (she said I'd get a confirmation email within 24 hours). I have yet to receive that email and it’s Saturday the 16th. Is there a law against breaking a guarantee?

I ordered flowers on line from 1-800-Flowers on 1/30/13 and requested delivery for 2/12/13. I checked the website for delivery status on 2/13/13 and it stated "order placed", which didn't seem right. So I tried calling their customer service but never got through because they were busy, I suppose, because of Valentine's Day orders. I continued to call the next day but never got through. I sent an email to customer service on 2/15/13 and did not get a response; I sent another email later that day and still no response. I sent a third email and finally got an email stating that the flowers were not delivered because there was no florist/delivery in the area (Jacksonville, FL, really?) and later another email stating that it was a busy time for them and under normal times they have high standards but this time they failed. Why could they have not called me or emailed me to tell me the order was cancelled by them? It would have kept me from embarrassment when I asked the recipient how they liked the flowers. If they had notified me before the expected delivery date, I could have ordered from someone else, which I plan to do from now on.

I ordered a very large bouquet of roses to be delivered to my wife's office on Valentine's day. I placed the order on 2/11, so I thought there would be no problem getting them there on time. I even paid an additional surcharge to "guarantee" Valentine's day delivery. Guess what? It's after 11 pm EST on Friday, 2/15, and the flowers were never delivered. I tried calling the customer service number and was placed on hold for nearly an hour. I then contacted Customer Service with an email demanding a refund. I was told that since the request was after the scheduled delivery date (2/14), the order could not be refunded. Even if they deliver the flowers on Monday, the 18th, what's the point? Valentine's day is well over.

So, I ordered an International delivery to Bangalore, India, for my fiancée’s birthday on the 13th. The order was placed 5 days in advance. This was a surprise for my fiancée. I waited, waited and waited to hear about the surprise, but nothing happened. I gave the benefit of the doubt and thought it would be ok to deliver the flowers on Valentine’s day, and still I would have been OK about it. But guess what? Yes, you are right. It did not deliver. Now the worst part comes in... Every time you call customer service to inquire about your order status, you have to wait 30 mins at least. I did that 3 times before I was able to talk to someone. Yes, they did agree to refund my money, but I looked like an ** for choosing 1-800-flowers. Save the hassle and money. Try to get someone else better.

I placed an order for a next day delivery on Feb. 12 to be delivered on the 13th for a friend's birthday. She never did respond if she got my flowers, so I finally called today (Feb. 15) . They didn't deliver them? I was told that they will be delivered on Feb. 16. Of course, they do the whole "We will give you $20 off your next order" that I will not be using ever. Live and learn. They better deliver this time!

1800flowers, I don't even know where to begin. First of all, I have emailed you guys once and left phone messages for you twice and no response. I am in the customer service business as well and I'm not sure what to say about this level of customer service! I thought I would try 1800flowers for my Valentine because the site is nice and professional, and I would be assured a delivery on Valentine's Day. That was the most important thing of course, that they be delivered on Feb. 14th! I placed the order online a full week ahead of time and patted myself on the back because I knew that she would be happy. It is more expensive to use you guys, but I thought it would be worth it.

I ordered flowers from 1-800flowers online, two weeks in advance of Valentine's Day. On Valentine's Day, flowers were delivered by other florists by 9:00AM to the office of my girlfriend, where she signed and delivered flowers for everyone else. By 1:00PM, her flowers still hadn't arrived. I called customer service and they called the florist to find out that the florist couldn't complete the arrangement because substitutions were needed. I agreed to substitutions right then and then was advised that the florist couldn't deliver on Valentine's day, but would deliver them the following day! I paid extra for guaranteed delivery on Valentine's day and ordered two weeks in advance! So I told them to just cancel my order since the florist hadn't even started on them.

I made the fatal mistake of ordering from 1-800Flowers.com as they had the strawberries my wife had mentioned she would like for Valentine's Day. I ordered them and for an additional charge, ordered Fannie May Cupid's Choice Strawberries. Well the second part never arrived and I spent 25 minutes arguing with the customer service person as the "vendor" said they were delivered, yet my wife got only half the order but my credit card got the full hit. Now I got the second half a week later. This is crap and I will never order from this ripoff service again. Don't even think about it. There are much better services out there. Edible Arrangements has never let me down. They just didn't have what we wanted. Next time I will go with them and probably get something better for less money and no pain!

My brother placed an order online that was to be delivered on Valentine’s Day. He needed it to be delivered before 2 pm. He called customer service, waited for 30 minutes, and was unable to get through. He then asked me to call. I waited for 2 hours, only to get disconnected, and then called back again. And after holding for another hour, I spoke to someone in customer service who said she would send a notice to the florist. This morning my brother called and said she never got anything at all.

I ordered Valentines flowers for my wife and they never arrived. I paid a bunch of money for roses and guaranteed V-day delivery. Nothing ever arrived, but my credit card was charged of course. I called customer service and they said that the flowers were being delivered and then hung up on me. After that, they shut down their customer service and I was never able to get customer service back on the phone and of course no refund, no flowers, no "sorry", nothing. After Valentine’s Day, I again attempted to contact customer service with no luck. No answer, just a recording saying to visit the website, which offers absolutely no help of any kind. I filed a complaint with the BBB this morning.

They did not deliver my flowers nor will return emails. I got hung up on after staying on the phone for a solid hour. These people are unbelievable! How am I going to get my money back? If they don’t respond or answer, where should I go? Never never never never use this company again for any reason under any circumstance. I will forever recommend not using them to everyone I know - friends, family, co-workers, everyone!

I ordered a flower arrangement at inflated prices because it was to be delivered on Valentine's day. I get it; it's the second busiest day of the year. I was expecting a slightly delayed delivery and probably less than topnotch flowers. My expectation was low and my special lady would have been happy with anything as long as it had a heartfelt note attached. However, my expectation wasn't low enough. No flowers were delivered on the delivery date. There were no emails, calls or updates to the order tracking page. They took my money right away and never delivered. She is an administrative assistant so she was hauling flowers up for the other girls in her office all day. None of them had a tag with her name. It was very disappointing.

I ordered my flowers on 2/10/13 and paid extra for delivery on February 14, 2013. According to the website, deliveries to a business address will be delivered by the end of their standard business hours. The company closed at 5, and no flowers were delivered. I have tried calling and my longest wait time was one hour and forty minutes, and I never did get to speak to a representative. I emailed 5 hours ago and still haven't heard back. I spent over $100 and have nothing to show for it. They ruined part of my Valentine surprise! Never again will I use them.

I ordered flowers and stupidly, a box of candy, from these clowns last week. The delivery was today. Even though I've got a confirmation email with an order number and name of the delivering agent, the website can't locate my order number? Hm, funny, they had no problems with charging my credit card. Don't do business with these guys. Rip- off!

I ordered flowers for my wife on the 13th for valentine's day and paid extra money, so they would be delivered to her at school where she teaches on the 14th. No delivery was ever made. The school day is over at 3PM. When are they planning to deliver them? I am very embarrassed. My wife really needed those flowers this week. I spent a better part of my day emailing and trying to call 1800flowers. I still haven't heard from them. On their busiest day of the year, you cannot get anybody on the phone. I was left on hold three times for more than a half hour, each time being hung up on. I spent $89 on this purchase. This day was completely ruined. I will never use this company again or have anything good to say about them.

My husband had 12 red roses delivered to me for Valentine’s Day with a box of chocolates. When I opened the box, the roses looked like something you would buy at a corner stand. The petals are falling off. The vase is 2 times bigger than what the roses fill. The box of chocolates looks to have about 6 pieces of candy in it. I have not opened it. I have had to use a rubber band to gather the roses so they do not flop everywhere. On top of that, they are already starting to bend, and I trimmed the stems. He paid over $80.00. There was not any baby’s breath or any foliage as a filler. I beg of anyone who is out there reading this, please do not use this company to purchase flowers. They are a price gouging, money hungry company. I am very disappointed in my husband’s purchase and feel he has been taken advantage of. He is not very happy with the results either. It is the thought that counts and I love him dearly, but do not like it when he has been misled. 1800flowers.com, you suck!

My husband ordered me almost $200 worth of flowers and balloons for this Valentine's Day from 1800Flowers. They arrived late this afternoon and were nothing like what they should have been, a dozen or so tulips that are wilting and old. The vase was supposed to be clear and tall along with the flowers and this one is short and squat. Two "I love you" Mylar balloons should have been included and were not. I have been on hold for nearly an hour trying to get some resolution and the florist who sent them. Their number is suddenly not working, no answer, regular out of service message up and their website says all orders have been suspended. What kind of shady business is this? If you're thinking about ordering, don't do it!

I ordered a bouquet of flowers for my fiancé from 1800flowers.com with a silver vase as well and I paid a pretty substantial amount for everything ($82), included extra for guaranteed shipping on Valentine's Day. My fiancé received the package with just the vase and no flowers! You could understand my frustration since the entire idea of these flowers was the sentiment and making sure they arrive on time. Even a refund does not remove the disappointment and embarrassment that we were both put through. How can a company operate this way? It is absurd to think that a company can operate this way especially when they are put in charge of delivering during such important and sensitive occasions (vday, funerals, weddings, etc). I tried to contact someone and waited on hold for over 45 minutes with no response.

I ordered flowers for Valentine's Day wanting to be the good husband. I got an email confirmation that they were to be delivered on 2/13/13. As of 4pm of 2/14/13, there were still no flowers! I called them and they responded that the delivery hours are from 9am to 7pm. It is a day later and still no flowers. They wanted to deliver them on 2/15/13. Did Valentine's Day change days this year? Now, I have a disappointed wife. I will never use 1-800flowers again and will be sure to let all of my friends and associates know of my experience with them. 1-800 flowers just did not seem to care!

My husband sent me 2 dozen of roses for Valentines. They are rotten, and they smell awful. I'm so disappointed.

I used an Amazon local deal to order an edible fruit arrangement for Valentine’s Day. I placed the order, got it all set up to be delivered on 2/13/2013, and received confirmation. When I got home around 6:30 pm on 2/13, there was no delivery. I called 1-800flowers and was told that their normal delivery window was until 7pm so I would have to call back. I called back around 7:15pm and of course, there was still no delivery. I received a lot of apologies and **. They promised no less than three times that the order would be delivered that evening. I finally went to bed around 11pm, and I still have no order.

My boyfriend was so thoughtful and sent me a (what was supposed to be) beautiful bouquet from 1800 flowers. Well, it was far from that. He ordered a dozen red Roses with Calla Lilies and they came half dead in a box. The stems were already rotting away, lilies were brown and roses looked horrible. They didn't even come decently arranged, no filler, total joke wrapped tight in plastic so they couldn't breathe. I felt bad for my boyfriend bringing these home, so I called them. After 1 hour and 20 minutes, they had a local florist send a comparative arrangement over. It had 4 roses and 2 lilies. What a joke. I guess for last minute notice it was the best they can do. But please, guys, don't ever spend this kind of money through these people. You are better off getting from local florist or stopping at the local stop and shop and having them arrange a nice bouquet. They are 1/3 the price and far better than 1800 flowers! I attached images of the first bunch ($80 + delivery).

My order was placed on Feb 7, 2013 for delivery Feb 9, 2013. On Feb. 8th, I received a call stating that they couldn't make the delivery because "the florist could not deliver to that address." I still don't know what that means. The delivery address was a residence, not a toxic waste dump. I received a partial refund, and I’m waiting for the rest of the refund presently (Feb 12, 2013). 1800Flowers will not make your delivery, they will not apologize, they do not care. You have options - FTD, ProFlowers. I will never ever, ever use 1800Flowers again.

1800 nothing. I tried the same day service for a funeral delivery. Their website asked to call and speak with a sympathy specialist. The agent was very helpful and assured me that the funeral bouquet would arrive at 2pm on the same day. No flowers were delivered. 1800Flowers calls you to let you know the flowers can't be delivered usually after most florists have closed or have completed delivery. This is the second time they have used this tactic and second time (first was mom's birthday) they called me close to closing time. So for a friend's funeral, they called me and let me know they tried two florists in the area and neither of them could deliver the arrangement. They asked if they could deliver it some other time? It's a funeral, the show is over. I was assured that they would have no problem delivering and the customer service agent said I called at 2pm. Wrong!

I purchased the gift box from 1800flowers.com 10 days in advance for our anniversary, to surprise my husband at work. They put the wrong date when they sent me the confirmation e-mail, so I called customer service. They told me it was already processed at FedEx, so I got the tracking number and called FedEx to correct the delivery date. However, the number was wrong and FedEx could not find it. I called 1800flowers.com again but they simply refused to contact FedEx and told me to "Please accept it". I was very angry. How can I accept them shipping on the wrong day that is not our anniversary? I called again, but they kept telling the shipment is on FedEx's hand and not with them. They were not even trying at all! The service is awful and the worst.

I ordered a rose plant and some chocolates from this company. The plant was so small and flimsy. I am sure it won't survive very long. The explanation says that after the rose is done blooming, it can be planted outside. I am sure it won't grow because we are in a drought. As for the chocolates, they are so hard and tasteless. I'm afraid my teeth will break off. I'm not impressed with 1800flowers.com. Their products are cheap and overpriced.

My husband ordered me flowers, and they are the worst flowers I've ever seen. They're all wilted with leaves falling off everywhere. How can they stay in business with such poor flowers? I'd rather get my flowers from the local market than to ever buy from this place again.

My boyfriend ordered a $70 bouquet from 1-800flowers for my birthday. He was so excited to surprise me with what were supposed to be gorgeous roses. I waited for the flowers all day. They didn't arrive until 7pm. I wasn't too bummed until I opened them. They smelled awful and when I looked, they were wilted and dead. They were also extremely hot. We tried to save them but it was a lost cause. My boyfriend was so pissed off and disappointed that a company could put out this kind of product. They knew they were shipping to Arizona in the summer and they should have accounted for that. When we called to complain, they offered us another bouquet. At that point, my birthday was over and we wanted nothing to do with 1-800flowers. They offered a free offer in the future, which again was totally not useful. Finally, we just demanded a refund. Worst experience I've ever had and will never use them again.

My previous husband and I were celebrating our first Valentine's Day just 2 days before we were to get married at a bed and breakfast in Arkansas (we lived in Oklahoma). We wanted to get a nice bouquet of flowers for me for Valentine's Day that I could take a few flowers out of to use for my wedding bouquet. We went online to the 1800Flowers website and found a nice bouquet. We ordered it at least 2 weeks in advance to be delivered to me at work. The order indicated the flowers would arrive by FedEx, not a local florist (which surprised me). I didn't think this would be too bad because they were supposed to ship next day to arrive by 10am on Valentine's Day, and I knew if the flowers were packed right, it should be okay.

Every year I send flowers to my daughter on her birthday. For her last birthday, I ordered what I thought was going to be a beautiful bouquet of flowers for her 16th birthday - a very important day in a young girl's life. When I hadn't heard from my daughter that she had received the flowers, I called 1-800-flowers to check on the delivery of the order. They had no information on my order (yet took my money) and wouldn't give me the name of the local florist handling the flowers so that I could call them myself. My daughter did receive flowers, hours later than promised by the florist, and they were not even close to what I had ordered for her. They did give me my money back and a coupon for 15% off my next order, which I will not use since I will not order from them ever again. The worst thing about this is having my daughter think I had forgotten to get her flowers for her birthday.

I ordered flowers for the funeral of a close relative, received a confirmation email it was sent, and then two days later was called to be informed that it was never delivered. They then tried to blame it on me. They said it was the wrong address, except the confirmation email they forgot they had sent had the right address, at which my relatives have lived for 30+ years. They offered nothing except for me to give a different address and to keep apologizing for the "inconvenience", oh, and $20 off my next (?!) order. After I composed myself enough to think it through, I called back and asked why they didn't call either my number or the number given for my relative when they had the "wrong" address. I was put on hold while they found out that the local florists' system was down. Apparently, it was not down enough to send out incorrect emails about delivery, but down enough that they could use it as an excuse.

My order not only arrived a day late but what was sent to my mom has nothing to do with what I ordered. They are absolutely terrible and definitely not worth $104! The first picture is what I ordered from them. Obviously, the second was what my mom got. I’ll never ever order from these thieves. They steal your money! And they think giving you $20 that expires in 10 days will solve it and which I haven’t even gotten! That's **. They should give 50% money back when it's delivered late and if the product doesn't correspond with what you ordered! They are terrible! Go to other sites to order flowers. They will steal from you!

I ordered some flowers to be delivered on December 26th, 2012. I ordered on December 22nd and today my mother didn’t get her flowers. This is the second time this happened. I ordered last year and they delivered a day late. They always deliver something different from what you’ve ordered. I spent $100 for nothing. I advise to use many other flower sites, which I’ve had good experiences with. 1800-Flowers is unprofessional.

My father worked for 1800flowers for a short time. They require employees to download programs that had a negative effect on his new computer, so he resigned and took another job. He is still waiting for a check. He worked for Cheryl's which is part of 1800flowers. Human Resources disputed that he started when he did at first and said they had to check with Cheryl's. Then they promised to send his check out Express Mail but if they did so, he would already have it. I am left to wonder if they have any intentions of paying him. If not, I will help him get an attorney. He is also owed for the following week, so it will be interesting if they try to get out of paying him for that as well. I would not order from either now. I wonder if they care that their business practices chase away customers.

I ordered the Healing Memories-Multicolor Pastel large arrangement. The first arrangement was some horrible, tacky, bright neon arrangement filled with Carnations. I was trying to send flowers to a friend in mourning. They were a sympathy arrangement, and a bright, horrible arrangement was sent. Do neon colors say sympathy and comfort? The second arrangement was sent and was closer but nothing near what the website picture shows or worth $70. It looks like someone bought flowers from a grocery store and put them in a vase with a ribbon, not even close to being worth $70 plus delivery. My experience with 1-800-flowers was beyond disappointing and embarrassing.

I ordered arrangement from the website, total ~$94.00. After flowers were delivered, I got a notice that the arrangement was changed because the florist did not have white lilies and they said they hoped the florist made substitution of equal value. And that they would issue $20 gift certificate against future order. I wrote back and asked specific about the arrangement delivered and that I never received a gift certificate. They responded that the certificate was issued but never addressed my concern about the original order. Fortunately, I paid through PayPal, so I escalated complaint but do not have a response as yet. The customer service response here is totally defensive in nature and their guarantee about satisfaction on the website is just words for them. I would never use this service again.

The first order this summer were two arrangements - for my mother-in-law and sister-in-law. I was sending condolences regarding the death of my father-in-law. I ordered in the morning and paid extra for same day delivery. They received their flowers three full days later after I had to follow up. Then, I asked for delivery confirmation and the florist lied to 1-800-Flowers and said they delivered the day before they actually did. I asked for the florist's name and they wouldn't give it to me. I can't say I understand that policy as I'm the one who paid for the flowers.

We ordered flowers for special persons for their birthday. They didn't get them. We weren't notified. Several emails and several long phone calls resulted in two failed attempts where they promised to deliver and didn't. 1800 offered to try a 3rd time for half price, but I said there should be no charge since they screwed up twice before. They declined. Tracking tickets from both attempts said the flowers were out for delivery but never confirmed delivery. They just never made it to the home of our special person. Every time I called 1800, the rep (some huge call center somewhere) said she would check with the florist and call me back. No one ever called me back nor gave me email updates. I was not given the florist's name so I could check. I was solely responsible for getting back with 1800 each time. After the 2nd non-delivery, I fired them. It's either a bad florist or bad communication between 1800 and the florist or both. I strongly feel dislike, bordering on hate, for 1800flowers.

Horrible service - I ordered a floral arrangement for my friend’s birthday, and they did not even make it! When I cancelled and asked for a refund, they only gave me a partial refund! They have not refunded my money and did not give a credit as promised, not that I would want to use that service!

OMG! I got a call the day of the funeral indicating the flowers were undeliverable although the request was for the prior day just in case there were problems. 1800 flowers calls the day after the delivery date to tell me they were unable to deliver to the funeral home with the correct address. Seriously! I am speechless! That is terrible because it was something I wanted to be buried with the person. Please do not use them. That was a horrible error!

I placed an order on Sunday, August 26th to have flowers delivered on Monday, August 27th. You don't find out until you have paid and received the confirmation that the standard delivery time is between 9 am and 7 pm. So, I called 1800 pathetic and told them that I needed the delivery to occur before 4 pm. It is now 6:30 pm on the 27th and the flowers never arrived. I called four times to find out where the delivery was and the same pathetic answer was given, "It's on the delivery truck." I will never ever use this service again! They are a pathetic excuse for a company and people should be aware of the lack of concern, customer service, and sense of urgency this company fails to offer. I hate them!

I ordered flowers to be delivered on the 8th but they did not arrive. When I called, the person who could barely speak English apologized and guaranteed that they would be there on the 9th. The 9th came and went with no flowers. I tried contacting them but their phone line was busy all day long. I contacted PayPal (through which I paid) to lodge a complaint but they were also unable to contact them and escalated to a claim. I got an email from 1-800-FLOWERS on the 10th (well after her birthday) to say that they were "arranging to make the delivery." Guess what? On the 10th, no flowers! They are just plain crooks - never ever deal with them.

It was my girlfriend's birthday. I wanted to send flowers to her office. I called 1-800-Flowers early in the morning to be sure they would arrive on time. Her office is in Manhattan. She never got the flowers. Then, the madness begins. I tried using the company's order tracking system. If anyone is reading this, don't bother because it doesn't work. It just makes you even angrier. So, I called them and spoke with a customer service rep who could barely speak English. She told me the order was on the way. It was 5:25 pm. My order was on the way to my girlfriend’s office in Manhattan at 5:25 pm. This is the second time I've been screwed by 1-800-Flowers. I will never use them again, nor should you.

My experience was awful! I had no choice but to wind up with an arrangement from their sorry excuse for a florist in Santa Rosa called Floreria Selena! I placed my order online at 1800Flowers for a flower cake that looked lovely. It was my daughter's birthday on the 4th and I wanted it delivered that day. I paid an extra $14.99 for same day delivery. I also added a balloon for $4.99. The cake never arrived, although my daughter waited until 6:45PM before leaving the house on her birthday! The next day, it was delivered close to 7PM. No balloon was delivered and the cake was the ugliest, sorriest looking thing I ever saw. Instead of white and pink flowers, they were dark purple daisies and dingy dark pink carnations. Instead of candles all around, there was a dark red rose. It was fit for a funeral but even then, the workmanship was so shoddy it looked like a 7-year old put it together. I was disgusted.

I ordered flowers, which were delivered promptly. However, the item was changed were not the ones I ordered and I was never notified of the change. I expected a refund of $33.24 to PayPal account and they told me it could take 30 days to appear. Be aware that these people are floating your funds and using your refund money to support their business. It maybe a small amount but out there, there maybe someone who is still waiting for much larger refund. I would not recommend this company to anyone. Also, your customer service is transferred to the Philippines and they are outsourcing their employees instead of employing the unemployed in the US to help solve the unemployment problem in this country.

I ordered flowers for my friend’s 50th birthday. The flowers that she received didn't look like anything in the picture and they forgot to add the balloon. When I called them they said, "Sorry for the inconvenience, we will send another bouquet of flowers with the balloon tomorrow at no cost to you. Plus, we will send you a $25.00 voucher.” The next day she received one rose with a balloon. I then got a survey in my email, I filled it out telling them what my issues are and that I never received the $25.00 voucher (which really I don't care about but they offered it). I then get an email that says "I am so sorry about the inconvenience, we will send out another bouquet of flowers to her on 7/17 and send you a voucher for $25.00.” She never received them. I went through this whole thing two more times to get the same staple answer. They really should train their people better to at least "don't say what you are going to do when you are not going to follow through" and to quit using the same phrase across the board. This company is the worst flower company I have ever used. Never again.

I ordered flowers for my girlfriend in Canada. The order was processed and the money was immediately zapped out of my account. I received a phone call that the florist could not deliver the flowers and how terribly sorry they were for the inconvenience. They offered to deliver the flowers on a Saturday which I refused to do and demanded the order be canceled and the money returned immediately. I was told the money would be returned to me in two billing cycles. I sent an e-mail detailing the issue and stated I was not rewarding bad service with my money and demanded an immediate refund. An e-mail was returned to me with an apology that my order did not meet expectations and a $25 savings pass towards your next purchase. There will not be a next purchase via 1800-flowers. I contacted the Fraud Division of my bank for the return of my funds.

Never use 1800flowers. I ordered $84.99 valued shades of pink and red roses (91457l) for my mom's 70th birthday and they delivered absolutely something else.

I ordered Mother's Day flowers to arrive prior to Mother's Day to avoid the last minute rush. I wanted the flowers to be delivered on Saturday and paid extra for that delivery. The flowers never arrived on Saturday. After calling, they said it would be delivered on Sunday. I called a few times on Sunday and they apologized for not delivering on Saturday and told me that the flowers will be delivered that Sunday. However, after numerous conversations, the flowers never arrived. This was the first time that I ordered from 1800Flowers and I will never order from them again. If they cannot commit to their delivery, they should not have taken the orders. There should have been a sign stating that they are at capacity. Therefore, I could have gone to another merchant for the flowers. Going forward, I will use Proflowers because I hear that they are much better.

I ordered flowers to be delivered on Mother's Day, May 12th 2012. The flowers never arrived. I waited until the end of May 13th to call and find out what was going on. The representative was kind and accommodating, claimed the order was cancelled with no explanation provided to her, then promised delivery the next day and offered $25 credit for the next purchase, which would appear in a future email. The flowers were delivered as promised the next day. They were okay-looking, but not exactly what I thought was pictured when I spent $73 on them. My mother was happy to get them and by the deliverer, she was told a story about a truck breaking down preventing delivery on the 12th. This was never explained to me. Meanwhile, the email with $25 credit has yet to arrive.

I ordered flowers from them for Mother’s Day. They called me to ask the day and time for delivery which I supplied. I found out later that the package was delivered on the wrong day and it was also dumped on the front steps and left there. Disgusted. I called their customer service which was a joke. They told me they were dealing with it and would call me back the next day. It has been weeks and I still have not heard from them, no refund.

I ordered flowers for my mother for Mother's Day on 5/1/2012. I ordered very early knowing that Mother's Day is a very busy time. I requested delivery for 5/10/12. So far, my mother still has received no arrangement. I have now called four different times and as with other consumers got nowhere and had a hard time understanding any of them. I don't want their discounts, etc. All I want are the flowers delivered. Run fast and far from this company. I will never order from them again. Oh and by the way, my two emails to them went unanswered as well. Shocking!

I placed an order early Saturday morning via phone. The lady taking the order could not speak clear English, or understand much of what I was saying. Well, after repeating the conversation again and again, she said, "Okay, ma'am. Order will be delivered today, Saturday, May 12th." Okay, I paid with ATM and in checking my account, they charged me $248.61. Are you kidding me? I called and spoke to their reconciliation dept. who faxed to my bank authorization to credit my account full amount and they would send a free arrangement for my trouble. Well, here it is Monday, May 14th and still no flowers delivered to my daughter. They ruined her Mother's Day! I have spoken to so many reps and got jerked around. They are sweet as sugar but do nothing! Contacts were Nicole, Karen, Tiamica, Lillian **, reconciliation specialist.

I ordered my wife flowers and a balloon for Mother's Day and received an email confirmation and further verified that my credit card was charged. However, she never received it and when I checked the website today, it said it was “canceled,” yet I never received an email and the charge still existed. I am currently stationed in Afghanistan and there is very little I can do for my wife this Mother's Day, so flowers were it!

I ordered flowers for a Mother's Day gift that were to be delivered on Saturday, 5/12 and they never arrived. When I called on Sunday to check the status, they said they talked to the florist and they were out for delivery and would be there by 9 PM. They never arrived. When I called today, they said they called the florist and that they were out for delivery today because the florist had to close yesterday. I’m not sure how they could have talked to the florist yesterday if they were closed. I am supposed to be getting a full refund. In the meantime, it’s totally embarrassing that my mom got nothing for Mother's Day! I will never use them again.

My daughter saved her money, placed the order on her own on 05/08/12 and I never received her gift on 05/11/12. She called to check the status on Friday and was told I had to stay at work till 7:00PM. I got off work at 5:00. At the time of order, she informed them it was being delivered to a place of business and needed by 5. She was never told it could take up until 7PM to be received. But I waited till 7:10PM because she was told it was on its way and she wanted to make sure I received my mother's day gift, but I waited for nothing. Tracking shows that the gift was never even shipped. I will be placing complaints wherever I can find to share this experience.

I ordered a flower arrangement for my mom on Thursday, May 10th, to be delivered on Saturday, May 12th, 2012. Well, here it is, Sunday, May 13th, 9:10pm and still no delivery has arrived at my parents’ house. I called 1800Flowers twice yesterday. I was first told that they had been delivered. I called my mom and asked her (which spoiled the Mother's Day surprise). I called back to 1800Flowers and informed them that there were no flowers delivered. They checked again, while leaving me on hold for ten minutes. I was told that it was still in route. This took place at 8:47pm, Saturday, the 12th. I called again today (Sunday), and they said it would be delivered today, a day late! It is now 9:23 Sunday night. I just talked to my mom and she said nothing has arrived yet! I will never use 1800flowers again. My mother’s day plan was ruined!

I ordered the Fields of Europe arrangement for my mother for Mother's Day. She's very elderly and lives with us. It was horrible and looked nothing like the lush picture on the website! This was designed and delivered by a local florist, as per 1800flowers.com's policy. They should fire whoever created this atrocity. This was supposed to be a stunning bouquet and arrangement. Flowers were sparse. There were only two roses in the entire arrangement. One was a bud and the other was half opened and they were already dropping petals when they arrived. Then the little bud started drooping last night. By this morning, both roses were dead and the rest of the arrangement is already browning. To top it off, the actual arranging of the flowers was a joke. No real variance in the length of most of the flowers! And some of the short flowers were hidden down in the middle of the entire bouquet! It literally looks like someone's visually-challenged, clumsy relative took a bunch of dying flowers and shoved them in a vase with water. It's the ugliest arrangement I've ever seen.

I am very disappointed with 1-800-Flowers. I spent nearly $70 on a flower arrangement for my mom for Mother's Day and what she received was nothing like what I ordered. She sent me a picture and it looked like a bunch of flowers that the florist had leftover at the end of a busy Mother's Day weekend. There were about six flowers and the rest were all fillers. None of the flowers shown in the online arrangement were included and it didn't nearly have the same color scheme. I plan to ask for a full refund. What a disappointment and an embarrassment to my mom. I could have done a better job myself. She even offered to return the flowers to the florist if it meant getting my money back.

I ordered flowers for both my mother and mother-in-law on Wednesday, May 9th, 2012. I was promised delivery on Thursday, May 10, 2012, before 7 p.m. ET. No flower delivery. I called back Thursday, May 10, and was told the flowers were on a FedEx truck to be delivered on Friday, May 11, 2012. No flower delivery. I called back and was told by the "agent" that the flowers were refused at my mother's nursing home. I called the nursing home and the girl that had been there all day said there was never any attempted delivery from FedEx for my mother that day. I called back to 1-800-FLOWERS and got another "agent" who told me she would re-order the flowers from a local florist to be delivered today, May 12, 2012. There are still no flowers. I sent them an email requesting an update. The phone wait was entirely too long (I've listened to the entire Four Seasons on hold) and no response.

I received flowers yesterday afternoon from our daughter for Mother's Day (tomorrow). It was an arrangement of assorted colors of baby roses. All of the white roses were nearly dead. You cannot send an email direct to the company and attach photos, but I completed the "customer service" form. So disappointing. If they spent half of their advertising budget doing a proper job, satisfied customers would do their advertising! I requested that they refund the money to our daughter.

I received an arrangement of flowers for mother's day that cost $106.00. The arrangement was 8 inches tall overall, one dozen open roses. The arrangement ordered was long stem roses, with lilies and other flowers in an 8 inch vase. 1800flowers customer service was horrible. They offered to send another arrangement and when I said no, they offered half a refund.

Yesterday, 5/10/12, I ordered for my mother both flowers and chocolates for Mother's day. Today, 5/11/12, I received a call from my mother thanking me for the flowers. I asked about the chocolates. Turns out they were never delivered. I am on my third call of the day with 1800-flowers presently as when I started calling at about 1PM eastern time. I was told that the florist failed to put the chocolates on the truck with the flowers. During the first call, I was assured that the chocolates would indeed be delivered today. During my next two calls, as the chocolates were not delivered prior to 7PM eastern time, I was offered a number of credits and discounts and apologies. I declined the offers and only wanted my complete order to be delivered. I work in a heavy customer service arena and have wasted half a business day trying to resolve this issue. This has created a loss in my income as well as a heightened level of stress as the call I am presently on is crossing 50 minutes at this moment.

I'm very disappointed with the service at 1800 Flowers. I ordered flowers for my mother for Mother's Day, but I wanted them to be delivered today (Friday, May 11) as a surprise to her workplace. I placed the order this morning. After messing up the address once - they thought that my mom's workplace is a residence, though I clearly marked it's a business - and ignoring my request to have the flowers delivered to my mom's place of work before the workday ends, the customer service rep told me they would deliver the flowers to my mom's home by 7 p.m. tonight (Friday). The rep promised this at around 3 p.m. to make up for it.

I ordered two arrangements for my brother-in-law who died suddenly on 12/16/11. When we went to the funeral home, only one was delivered. When we inquired, we were told it was out of the delivery area of the florist that we placed the order with and they would look into this. Numerous phone call with no response and when I called the corporate office, no one would talk to me. They said it was out of their hands and hung up on me. We finally had to stop payment to get any results. I honestly feel that they thought we were out of state and would not know what was delivered so they sent a smaller arrangement and they didn't send the second. I would never do business with them again. It was a terrible experience.

I have been getting charged since I got back from overseas in 2009 because I ordered flowers one time from 1-800-Flowers. When I contacted them, they reimbursed one month and then started charging me again.

I ordered flowers on 4/15/2012 for delivery on 4/20/2012. I received an email on 4/20/12 with the wrong confirmation number and my name incorrect concerning the flower order. I received a telephone call offering me a 15% discount prior to receiving a message that I had no flowers for delivery and at 4:30, they would not be able to deliver them. I ordered them 5 days prior.

I ordered an arrangement for an employee of mine that had lost her mother. I ordered the flowers on 4/12 at 11:30 a.m. and requested the same day delivery. I did not find out until the day of the burial that the flowers never arrived. I called to find out why, they stated it was because the order had been changed. I explained I called them 2 minutes after placing the order and changed the last name on the order of the person they were being sent for. They were not able to offer any explanation as to why the order was stopped. But they agreed to refund my $85 order in full and they would still send the flowers to my employee’s home address.

I ordered flowers and balloons a month in advance of my mother's birthday. The customer service is terrible. The arrangements are not what were advertised on their website (as they can substitute flowers at their choice). This particular 1800flowers store in Bay Ridge believes that delivering flowers to funeral parlors is more of a priority than delivering flowers to live people! I was guaranteed a specific time during the day for delivery and hour after hour, it never arrived. Finally, I cancelled the order while it was on the delivery truck.

I ordered flowers on the phone and was guaranteed delivery before the funeral. I received an e-mail 42 minutes after the funeral started, saying that they were unable to deliver the flowers. Instead, the e-mail asked for the family's address (it was misspelled). I'm not going to call my boss and say, “Hey, sorry your husband just died, but can I have your home address since 1800flowers messed up?”. They, 1800flowers, didn't call me. They sent an e-mail 42 minutes late. I could've called a local florist first thing this morning or even the funeral home itself.

On March 2, an order was placed for flowers to be delivered "some time" the same day to a hospital patient. I placed the order at 8:45 AM via web page. At 10:00 AM the patient was out of recovery and moved to her room by 10:05 AM. At 1 PM there are still no flowers. So I went to the info desk and noticed three arrangements were waiting to be taken to patients’ rooms with my order not there. At 4:35 PM I called and still there are no flowers and the customer service rep placed me on hold to contact the local florist. To my dismay, the "driver" told the florist he was there at 1 PM and the patient wasn't in her room yet.

I ordered flowers on 02-23-2012 at 9:16 am. I read the print carefully before ordering to ensure the flowers would be delivered the same day. The print stated order prior to 2 pm for same day delivery. Throughout the day, I checked the site for a tracking number, nothing. I called customer service at 6 pm and was told delivery was until 7 and it would be delivered. At 7:30 pm, I called again and was told the store is now closed and the flowers were not delivered with no explanation as to why. I was refunded half of my money back and given a $20 future coupon which is not needed because there will not be another order placed. The address for delivery would now have to be changed assuming it would be delivered today. Today, 02-24-12, there is still no tracking number available. I was promised it would be delivered today by 2 pm. If not, I will be requesting the other half of my payment. This is totally a huge inconvenience. My mother's birthday was yesterday, not today.

I ordered an iris and tulip bouquet on Feb. 16th to be delivered Feb. 21st. I checked on their web status daily to see how the order was doing. The link to "order tracking" always took me to an unknown FedEx tracking with no status.