1-800-Flowers.com Reviews

Placed the order twice, never get the confirmation email, even was assured on the phone order was placed. In a few hours called again to make sure order will be fulfilled. Assurance again. Another call two hours later – promises again that it will be delivered by 7:00 pm. Long story short, called after 8:00 asking if order was delivered. Of course, not. Tons of lie, transferring one to another. They all have notes how many times I called, and how many times I told them how important this delivery is. I ended up driving at 10 pm, finding flowers myself, driving 45 min and delivered it MYSELF. It is after super busy day, filled with frustration. The cost of this delivery for me was $119 and tons of nerves and tears. They are horrible, careless and not reliable. Don't waste your time!

I ordered flowers on 10/27 for delivery to my wife's work on 10/28 for our 20th anniversary. I received an order confirmation the same day and assumed all was good. On 10/28 at around 11 a.m. I hadn't heard from my wife so I tried to check the tracking option, but it only said it was waiting for confirmation. I didn't panic and checked later in the day at around 3 p.m. as I had no word of delivery. I sent an email to customer service with no response (still haven't as of 10/29). They were never delivered. I called today on 10/29 and the service rep indicated that the first florist didn't have the arrangements and tried to transfer it to someone else, but apparently it was canceled.

I ordered flowers in the am on 10/26/15 to be delivered anytime before 3pm on 10/27/15. As of today 10/28/15 122pm CST the flowers still have not been delivered. I called on 10/27/15 in the evening and they said they would follow up and get back to me. They tried to deliver but could not. Today, 10/28/15 they are now saying they delivered the flowers yesterday to a neighbor at the same address. I told them the flowers had not been delivered. They said "ok let me check it out and call you back." This is pathetic and wrong! They have lost my business forever!

Awful. I placed my order on 10/21 to have flowers delivered to my wife's job for our anniversary which is today. Around noon, I hadn't heard from her. Thinking this was odd, I logged in to track my order, only to find there was no tracking information. Even more suspicious, immediately after checking the tracking, I get an email from the company stating that the order had just been sent to the florist. At 12:30 in the afternoon. Not ready to flip out just yet, I wait a couple hours. I finally get a text from my wife and no mention of the flowers. She's just telling me that, due to a slow day, she may go home early. So now I do flip out. I get off the phone with her and call 1-800-FLOWERS. All this person can tell me is that the order went to the local florist and was on the truck. At one point, this person was trying to tell me that the florist had reported it as delivered already. Meanwhile there was still no tracking/delivery information in their system.

I placed an order online for a flower arrangement to be sent to the Church for my very dear friend's funeral. The day of the service I logged onto 800 Flowers website to track my order and confirm they had been delivered, I was shocked to find that they hadn't. I called customer service and within seconds the representative automatically assumed that I was at fault, she said that I had provided an incorrect address which was untrue. She then berated me for not including a delivery time. The online form does not have a space for requested delivery times, I was then reprimanded for not placing my order with a rep!

I ordered flowers for a relative for her birthday. I do this for her every year. This year, her flowers did not arrive on time because she went out to dinner. I will never use 1-800-Flowers again. I was unaware of the 9-7 delivery window because she always received her flowers earlier in the day. Calling 1-800-Flowers customer service number was a complete waste of time. The automated voice not recognize my order number. I had to call back several times and finally had to speak to a customer service representative whom I could barely understand.

My staff sent me flowers on Boss's Day (Oct 16) and all excitedly called and texted me throughout the day to see if my gift had arrived. I stalled a trip to make sure to be here for the delivery and when I finally had to leave, had a neighbor on the lookout (with a sign on my door with instructions) for the delivery. My employees called the service number several times and were told that the delivery driver was out making deliveries - with my flowers - yet they never showed up. We were also sent an email confirmation that the flowers had actually BEEN delivered. But then when we tried to determine where they had been delivered, we were told that was a mistake.

I ordered flowers for a family funeral and my ordered was cancelled the night before the funeral. They had the time and date for the funeral and then blamed the 8:30 am start time as being too early. A professional company would never have cancelled a funeral order the night before. Please take your business elsewhere. There are plenty of reputable companies that deserve your business.

I ordered a $90 flower arrangement for my daughter that passed away. It was a beautiful picture of white and purple flowers, a large basket full of flowers. The title even said "White and Lavender Flowers." I really wanted purple flowers to remember my daughter Violet. The flowers were delivered, and I was absolutely horrified at how terrible they were. It was a basket with 20% of the flowers the picture had shown, and they were pink and white. I wouldn't have paid $20 for the arrangement, much less $90. And it already such a horrible day emotionally, and then I just felt like a horrible mother when I couldn't even get decent flowers for my poor lost daughter.

I am absolutely disgusted with the poor service I received. On 10/15/15, I ordered flowers for my sister-in-law in the hospital awaiting surgery to be delivered on 10/16/15. The flowers were not delivered. I called again on the evening of the 16th and was told they cancelled that order and would order with a different florist for delivery on 10/17/15. On the late afternoon of 10/17/15 they still were not delivered and I called and spoke to a supervisor who stated that they had spoken to a florist in the morning who guaranteed delivery but that she would call me back at close of business local time to confirm.

I placed an order on 10/14/15 paid extra to have it delivered on 10/15/15. It was not delivered. I called on 10/15/15 and was told that it would be delivered on 10/16/15. When I called on 10/16/15 I was told it would be delivered between 1 pm and 5 pm. They even called the recipient and told him it was being delivered. It was not. I called again this morning on 10/17/15 and was told that they attempted to deliver it but no one was home. The recipient is home sick and has family with him at all times. They never made the delivery or called neither myself or the recipient. This company lies. I will never use their services again.

I am deeply disappointed with 1-800-Flowers.com and will never seek their services again. After ordering flowers for a co-worker to be delivered at the church where his grandmother's funeral was being held, I get a call at 5 pm the day of delivery from a person I can barely understand nonetheless, to inform me that there is no florist that can complete my order (which I had already paid for) to be delivered that day. I was willing to be flexible and then asked if they could deliver it the following morning. Once again, no they could not and asked for a home address to send them to instead.

I have ordered flowers through 1800 Flowers to send to my wife for our anniversary to Netherlands since I could not make it there. I had scheduled a time and date and they never send anything out. When I called the service department, all I got was a run around and will email me with update, no one did. I had to make time to call them again, stay on hold for few minutes, and then again get a run around and say we will give you 14 dollars back as a sorry. Money is not the point. They just do not care. It's been 2 days and the flowers are not even there. But yet they want to charge crazy amounts of money to send something but cannot even do a simple job of getting orders done - big company, bad staff, bad management. Anyone who thinking of using this company for special occasions think 2 times before they make the same mistakes on your special days.

They accepted my order. Charged my $25 more than quoted, then said my money could not be refunded for days. They are extremely overpriced, very difficult to work with. DO NOT USE THEM FOR ANYTHING!!!

I made the mistake of ordering flowers and chocolate covered strawberries for my wife's birthday as a surprise and tried to have them delivered at her workplace. But I had the "surprise" when she did NOT get anything on that day. Thank you 1800Flowers.com!! Nice job! What business are you in? Never again! Nobody should EVER order anything from this site or business or whatever they pretend to be!

My husband ordered me flowers to let me know he remembered the day we met. They were suppose to be a surprise - only problem is they ruined the surprise! The flowers never showed up and then a foreign lady called and said, "Your husband order you flowers but we can't deliver but husband love you very much, and we deliver tomorrow" - tomorrow being today - they still never showed up and when I called the lady said, "We can't deliver them because we can't find a store to do it"! So not only did they ruin his surprise for me - I never got the flowers! If you need flowers don't use these people! Your occasion is no priority to them!

I placed an order several days before a wake in the BVI for a sympathy arrangement. I received a phone call 3 days AFTER THE WAKE to let me know that they were not able to deliver the flowers but would try again? The deceased is already in the ground!

I ordered roses and strawberries four days prior to my wife's 65th birthday and paid extra so they would be delivered on that day. They were delivered on her birthday but not until 5:00 pm, after her party, and after she had to leave. Although they deliver until 7:00 pm I would think paying extra would have made delivery a little earlier. I complained to the company and haven't heard back yet, however, I am extremely disappointed and will not use their service again.

I went online and ordered flowers for my mom's 54th birthday. I wanted it to be special and they delivered the flowers 1 week early. I left them a comment on the 1-800-flowers website and I am hoping for a reply. I don't understand how you can deliver it 1 week early. It was supposed to be a surprise and instead now I have to try and hide them from her and hope they look just as good as they do today or I have to give them to her 1 week early. It would not have been a big deal if it was 1 day early or 1 day late. Fine but 1 week early? Really?? So now it's like what should I do - give them to her and be like happy birthday and look like a fool because it's not her birthday for another week? I do not recommend them anymore because I don't want another special occasion ruined. It's like hello check the delivery date your customer put in for. I don't know how you could mess that up.

When my mother died recently, my company sent flowers to my home from 1800flowers.ca. They arrived dead. I photographed them and sent the photos to the company. After several emails back and forth, they agreed to replace the flowers. The new flowers arrived...also dead. I took photographs and wrote the same person, but got no response. What a disgusting company. It was such a waste of time when I was busy and distracted.

1-800- flowers resolved my issue in 24 hours after having flowers delivered that were not the product I ordered.

I have been contacted by someone who truly cares about Customer Satisfaction even when the issue is with a partner company.

Every single time I've ever ordered from here, (and I've been sending flowers to family and friends since 2009), the product has been perfectly delivered EXACTLY as seen on the website or better! They do an awesome job!

Delivered flowers for my birthday a few days ago and I was at work so the flowers were left outside in hot Florida sun, for who knows how long - I came home close to midnight and they stop deliveries at 5 pm. The vase had been broken and flowers spread on the porch. I called them and was told that the policy was to leave deliveries when the customer is not at home. That alone is insane, but okay, they offered to re-deliver the arrangement and I spent 20 minutes on the phone setting that up for this morning. She assured me that the driver would be there by 11:30 am. I called again this morning and was assured the same thing.

I have used 1-800-Flowers for years; however never will I use them again. Ordered two different floral arrangements mid August and signed up for the Passport Membership for free delivery over the next year. First problem is that I was double billed for the Passport membership. After three phone calls, letter to CEO of company and getting my credit card company involved, FINALLY got duplicate bill to be refunded. Second problem is that the flowers that were ordered did not reflect what was actually delivered. Contacted company to get new flowers to be sent to parties along with apology letter. One floral arrangement sent with NO message from whom it was sent. After 10 business days without other delivery, told 1-800-Flowers to not bother. Save yourself the frustration and run to another florist!!!

I am writing the following review as buyers need to be aware of what they are getting into when purchasing flowers from this company. I spent $69.00 on 18 stem roses in a clear vase. They were shipped overnight, not happy about have flowers shipped overnight through a courier. They did arrive by the estimated time date and were delivered by 1:00 pm.

I used 1800 Flowers for a birthday and funeral on the same day at around 3:30 on the same day. When birthday flowers to be delivered they informed me that flowers could not be delivered and they were very apologetic and promised me they would be delivered on the follow day. This did not happen. When I called to confirm if flowers were delivered they stated order got lost and I asked about the funeral flowers if they got delivered - the order got lost. Sooo two orders on same day, different address, both never made it and orders got lost. I am waiting for someone to call me back with explanation and to refund my credit card. PLEASE beware. If you would like your flowers delivered use another florist.

I've used 1-800-Flowers a number of times, thinking the next time just maybe they'll get it right. Never again! Not only are the flowers not fresh, the delivery is awful!! The latest episode is as follows. I ordered flowers to be delivered and for whatever reason the delivery driver was not going to be able to make the delivery on time, so instead of calling me, the driver called the recipient telling her he can't get the flowers to her by closing time and would it be ok if they were delivered tomorrow? Now maybe it's just me, but aren't flowers supposed to be a surprise? Isn't that part of the thrill of receiving flowers? Why in the hell would they call the recipient and not the sender if they're having a problem?? Are they really that stupid?? The incompetence is astonishing!! DO NOT USE THIS COMPANY!! I wouldn't let these people wash my car!

After ordering a Grand Gardenia from 1800Flowers and then reading all the bad reviews I was pretty nervous about what was going to be delivered, but I guess I lucked out because what was delivered was very nice, it was green and full and even blooming a little... and was delivered on time. Thank you 1800Flowers for the happy smile for our daughters birthday!

Where do I begin? One, the order was cancelled, and I was never notified until I tracked it down. The florist stated they didn't have the product available... Why would it be offered? Customer Service Rep 1- moron and extremely rude and spoke little to no English. Random service charge was issued. Customer service rep 2- more helpful and spoke English. Resolved the issue. Customer service sets a business apart from the competition, and is vital to success. With social media outlets now, and having a family member who has a blog with 947,583 followers and counting... word of mouth, can in fact hurt. 1-800- Flowers: Remember that.

I have been dissatisfied in the past but never so much to make an actual complaint about a company! I have been ordering flowers for a friend at the same address for over 20 years on her birthday and it's always gone off without a hitch (even same day delivery). This year (3 days before her birthday) I ordered from flowers.com.

I rarely waste the energy required to write a bad review, but I strongly encourage anyone thinking of using this company to find a local option. I found out after placing my order that it's a UPS delivery. I wanted the flowers delivered to my girlfriend's workplace, but also found out after the fact that the delivery would occur sometime between 9-5. What good is a 5 pm delivery on the day of her birthday? Don't they know girls like to show the flowers off to the rest of the office?! And the arrangement looks like crap. Oh, and if you're not satisfied with the service, no worries... they will not refund your money. Don't use them!!! I wanted to give it a try for the variety and convenience, but that was a mistake for sure. Go local! What I spent on this arrangement would've bought a very nice, very fresh, professional arranged bouquet from a local vendor.

I ordered flowers for my best friend's birthday a full week prior. I asked it to be delivered on her birthday. Not only was not delivered, when I called and sent an email, I was given the runaround. No apologies, no refunds. Flowers were delivered 4 days after her birthday and they were in a dismal state. Utterly embarrassed and disappointed. I take some responsibility as I should have read the reviews more carefully.

This morning I received a message from 1800Flowers stating that they would refund my money (for flowers never sent) and a $20 coupon off my next purchase and their records showed this was resolved per my initial phone conversation the day I was told they cancelled my order.

I had ordered flowers for my fiancee to be married in 4 months from now. She got 1/2 dead, 1/2 dried & roses not on the stalk, all shoved into a box. She pulls the flowers out in total horror & calls me saying the flowers are DEAD! What happened? Why? How do I salvage my wedding? I made nearly 20 calls 3 times a day to 1-800-Flowers starting 9/8/2015 begging them to reissue fresh flowers, nothing happened. "OK then refund my money," nothing happened. So I filed a complaint with my credit card company Mastercard.

Three orders = 3+ hours on the phone, still not resolved. I'm a member of the "Celebrations Passport Club" for $30/year, which deletes any service charges/fees for flower deliveries. They still charge me the higher amount. Their billing dept. appears to be all screwed up. They also tell me it takes 3-5 days to fix credit card billing errors. They posted a correction on my credit card, then took it off. Three weeks later, still screwed up. Also, when I forgot my account password, it took five days to receive an email link to re-set it (after receiving a bogus response "page not available" email). This is my first review re internet services in 15+ years. Save your time/money and avoid this company! They are not worth the frustration. I will NEVER use them again!

On Tuesday, I called to order flowers to be sent to my boss' aunt's funeral on Friday. On Friday morning, I received a call from 1-800-Flowers, telling me that the florist had canceled the order. My boss hit the roof. I will NEVER order from them again.

Ordered from 1-800-Flowers well over a week in advance. The delivery never showed at recipient address, 1-800-Flowers called my office after hours to confirm the information for the driver. Of course we were not there. Call the next business day and found out that florist couldn't deliver, so they had to go to another florist. Both calls resulted in a customer service rep telling me it was taken care of. Recipient never received anything. Finally had to ask for money back and will NEVER NEVER USE them again.

I ordered the large version of the rose arrangement for a 'Congrats for New Baby'. The arrangement was a week late. The pictures below are of what I ordered and what was sent. The only thing bearing any resemblance is the pitcher. I don't see any roses. I paid 84.98 for that arrangement.

I purchased a large flower arrangement from 1-800-Flowers for my sister's birthday. The delivered bouquet did not even come close to matching the picture on the website. It was a complete disappointment that looked cheap and amateur.

I recently bought flowers on my wife's birthday (order number ** - Expressions of Pink) and was extremely disappointed with what she received. The flowers were nowhere close to what was displayed on the website. See attached pictures of what was published and what we received. I reported this to their Customer Service and after a couple emails, Jim McCann, the founder responded back offering me a $20 "Savings Pass" for this. Am I stupid to go back to the store and spend more money to avail the $20 discount? What about the disappointment of receiving the wrong product in the first place? Try this gimmick with someone else! This is a straightforward case of wrong/defective product that should be refunded immediately.

I ordered flowers for my dear friend for her birthday. I placed the order at 1pm for same day delivery. They said it would be delivered by 7pm. I called at 7:30pm since no flowers arrived. They said for me to call back for an update. 9pm and still no flowers and they have no reason why. They said they would deliver the flowers tomorrow and call the receiver to say it wasn't my fault that I really wanted to flowers to arrive on her birthday. I couldn't believe they said this as if I would want them calling my friend. They ruined the night. I will never order from them again and hope people read this before they decide to place an order with them. I wish I would have looked up reviews on them before I placed my order.

I ordered flowers the day before to be delivered to my wife's office. I GET A UPS TRACKING NUMBER!? So they box up flowers and load them on a UPS truck at 6AM where they bounce around in the sweltering heat till they're dumped at the front desk of her office at mid-afternoon!? Nice try 1800FLOWERS!! WAY TO SAVE A BUCK!! TOO BAD YOU WON'T REMAIN IN BUSINESS TOO LONG WITH THAT PRACTICE. I'll support my local businesses, pay a little more, and use a local florist from now on.

Ordered flowers from the website for delivery Aug 27. Received confirmation flowers would be delivered Aug 27. On Aug 28 received phone call at 5 am, asking to call about my order. Called at 10 am and they said, "Sorry we don't have any shops that deliver flowers in Calgary." Gee, Calgary has a population of 1 million people. Website should have said the order would not (or might not) be delivered.

I had bought flowers from this place via PayPal. 1-800-Flowers got the money from my PayPal credit but I never got a confirmation or order status.. I called 1-800-Flowers maybe 10 times asking what went wrong and for an answer. All they said was that my order wasn't processed but yet again they were manage to take out the money from PayPal??? $72! Bad experience and bad customer service. They don't even know what they're doing!.

I placed an order early in the morning (before 9am) for two flower arrangements for both my wife and mother-in-law just to do something nice. I paid the extra money for same day delivery and there were no errors in the delivery address. (Both were same address.) I was informed that they would be delivered between 9am and 7pm. I had told my wife and mother-in-law to stay home because I was expecting something to be delivered. When I got home at 8:45pm the arrangements had still not been delivered. When I called customer service they stated that the florist attempted to deliver them and could not which I knew was crap because both of them were home all day and by this time the florist was closed.

I have never taken the time to write a review but I was so bothered by the amount of time it took me to place an order that I felt the need to warn anyone that reads reviews prior to using a company. It took me 55 minutes to place an order for a Retirement basket and a Sympathy basket both going to the same company address. It was the most frustrating experience I have ever had trying to place an order over the phone. I would have placed it online however, their prices and delivery dates were all off. Terrible!!!

I had to get funeral flowers for a wake for the next day in the afternoon. They state they have "same day flowers and service". They have a special section of same days flowers available. I was ordering flowers on my account for two other relatives along with myself. It was a nightmare. I was on the phone with a polite young man and ordered the first arrangement in the colors that were told to me by one of my relatives. He said it would be there the next day, no problem, but it took him soooo long to get my information.

I ordered flowers to be delivered to a friend at a hospital at 7 am. I then received an email at 10:30 that the address had an issue because the recipient wasn't there. Knowing the recipient was still there, I called back at 11 am with specific instructions to deliver to her nurse and she would bring them to her and problem solved. Hours went by while my friend slept and when she awoke at 3, still no flowers. I then called back and was told they were "on the truck heading over now". Two hours later, still no flowers. When I then called yet again, I was told the same thing I was at 10:30, in which case I lost it because told him I had given them specific instructions 6 hours earlier. I asked for a full refund and still waiting to see if that happens.

I've never had a transaction go well with these guys. Most recently, they yet again fail to deliver and called me to let me know they can't deliver on the day they promised. They also advertise that they have a 4.2 satisfactory rating online which is complete bogus. Someone needs to shut these guys down.

I ordered my flowers 24 hours in advance for my mother's birthday at her work. When I called her after work, I asked how she liked getting her flowers and she said that they were never delivered. I called to complain and they said that they could not look up my order because another customer service person had my account open. No, I do not want flowers to be delivered the day after my mother's birthday to her place of work. That is embarrassing for her and the delivery company. They claimed they had an issue and no number was provided. I have an email with my number, her number and my email address in the order confirmation. At this point they are not letting me cancel my order and are trying to schedule for delivery later in the week. Again, I just want to cancel my order and get my money back since they did not deliver on the day I ordered.

I received DEAD flowers from 1-800-Flowers.com from my banking institution in August 2015. I contacted the CS department and they informed me they would take care of it immediately. I explained that they could NOT send flowers in a box to Louisiana in 100 degree heat with a heat index of 115, thru UPS. They would be sitting in a truck with temperatures of 120 or more; DID they listen? No, they sent a SECOND DEAD flower arrangement. After 7 phone calls to customer service; the issue wasn't resolved. Then a local florist contacted me stating they had a fresh arrangement for me and would be delivered on a Saturday morning; I will see what those flowers look like on Saturday. I will be calling my banking institution and letting them know to change their corporate account, because "recipients" of gifts shouldn't have to spend hours on the phone trying to make a correction.

I placed an online order for flowers and this company charged my card. They never delivered the flowers. When I called to cancel the charge, they said it would take 7-10 business days to reverse it. I ended up having to dispute the charge through my credit company. This might be a fraudulent company.

Had a call from 1-800-Flowers canceling my order on my cell. When I called in they denied I was offered an upgrade and they said "You had told them to call back." They stated they tried to call another number which was my office but no answer in the evening. I told customer care that was a lie and asked to speak to a supervisor. When I spoke with one, told them that was a lie as we have voicemail & I didn't appreciate the business documenting false info. I also happened to be in my office late watching a webinar and saw a patient late! I demanded an immediate refund in full and would not use them ever again.

I ordered flowers for my sister's birthday a day before. She lives in a Special Care home and she is not well. Will this be her last birthday? I don't know!! I found out through calling her that she did not get my flowers. I was VERY ANGRY. They said they didn't have any florist in that area that they had worked with... and OOPPPS someone should have called me and didn't. NEVER AGAIN.

Had order flowers 5 days in advance for my granddaughter's 16th birthday. Got a call late today (on the day the flowers were supposed to be delivered) telling me they couldn't find a vendor to fill the order. Really? In a large city with lots of flower vendors? Too late for me to re-order from someone else. So my question to them is: "How many times do you get a chance to re-order flowers for someone on their 16th birthday?" Their customer service people were fine. Tried to work with it but it's done. I'm just so disappointed. Don't ever use them.

I ordered flowers on Mon. from 1-800-Flowers online, order for delivery same day. I received 2 calls on Mon. that they did not have the pitcher as in ad. On both phone calls, I told them "No" I do not want the flowers thrown in a vase as it would ruin the whole presentation of flowers. Both reps ended the call saying they would check around and get back to me. It is now Wed. with no phone call back and no delivery or follow through. I called again. Same message from rep - put me on hold (another rep picked up but couldn't do anything as account was opened yet by previous rep) - now waiting for another call back... Not worth the hassle - Recommend you deal with your local reliable florist. No resolution. Cancelling order. Much more to say but need to limit my review.

This is a follow up to my previous review. The company did respond to my comments and the flowers did show up. UPS left them on the back door step without notifying anyone that they were there. If I had not contacted my cousin inquiring about the flowers she would not have found them outside. So I'm laying the blame here with UPS. I have seen pictures of the flowers and they are nice and my cousin is happy. But if I want something delivered early from 1-800-Flowers I will request the delivery for the day before.

My wife ordered flowers for her sister who was in the hospital. She was told they would be delivered the following day between 9:00 am and 7:00 pm. At 5:30 pm the following day she received a phone call stating that no delivery address was given. I heard my wife repeat the address twice when ordering. Why would someone order flowers without an address? She was assured that the flowers would be delivered the next day. The next day 1-800-Flowers said that the flowers were delivered. They were not.

There was another problem with the flowers at 1800 Flowers this morning. I did not know that you are licensed by any local florist. This was a lot of trouble for nothing. Please do not contact me again. I was asked to provide the former delivery in exchange for a new one. Your company rips people off. I hated the flowers that I spent almost a hundred dollars on. Do not contact me with any promotional materials in the future. Do not send me any complimentary anything. Your company should be ashamed of themselves. The bouquet was nothing like it was represented as online. And now you are giving me trouble with this re-delivery which I did not solicit, stipulating that there needed to be an exchange. I beg to differ the 2nd bouquet should have been an apology because the first one was sub par to say the least. Please stop ripping people off. Do Not contact me again. I am spending my money elsewhere from here on out.

I ordered same-day flowers for a birthday. It was a last minute gift idea that I paid for online before the cutoff time for the florists. The delivery was guaranteed by 7 PM. I checked and checked, and there was no tracking information provided to me. I called their customer service and all they said was sorry, and that they would do a refund. I never got a refund receipt and they promised a $20.00 gift certificate that I never received either. I would have been more understanding if customer care reached out to me and told me the florist wasn't able to make it, but no one ever did. Very disappointed.

My son is a member of the United states air force and is stationed in korea. His grandmother passed away and his shop ordered flowers for the funeral thru this company and we never received them. Upon his shop chief calling them to question why the flowers were never received he was told that the arrangement that he picked they didn't have one of the types of flowers for that certain arrangement... So he ordered them to be delivered to his home address since the funeral came and went and a week later they still were nowhere to be seen. And when we let the shop chief know they were never received again he called to get his money back and they didn't want to refund it... I am appalled at the repeat our military members are treated and scammed by people. They would have never known they were never received had our son not told them.

2 times now we have ordered from them, the order was never delivered. We call and no one can help, they all say something different. If you ask to speak to someone who does, a supervisor never gets on the phone. I was left on hold 8 times from 4 to 10 minutes then it just hangs up! I will NEVER use them again or any company that's associated with them! Not to mention, not one of them was American so it's VERY hard to even understand them!

I placed my order for product code 100589 "Warm Sunset Bouquet with Blue Mason Jar" on July 21, 2015. I paid and was told that the order would be delivered July 22, 2015. I read an email July 23, 2015 stating that the product was unavailable and not delivered. I called and they said that the product would not be available until August 4, 2015 and they would waive $14.99 service charge. That date was not what I ordered so I requested a full refund. I was told it would take 7-10 business days. I then requested an email stating that I was receiving a full refund. I was told that I had to wait at least 24 hours. GRRR!!!! I am angry.

I went online and ordered a flower bouquet for my Aunt's birthday - it was a lovely arrangement. When my Aunt got the arrangement she sent a picture and I was appalled - it looked nothing like what I had paid $70 for online. It looked like it cost $30. I contacted 1800Flowers customer service on the 13th (today is the 22nd) and they said they would issue a partial refund. I've called 3 times and have received no credit. Today I have been on hold 32 minutes and still listening to music. Don't waste your money for the NO CUSTOMER SERVICE at 1800Flowers!!

Currently, the company is served with court documents over stating fees. Along with Bloomnet.net. They discount flowers and offer free delivery where do florists pay for delivery and do not get much of a discount on flowers.

I ordered an arrangement for my daughter-in-law for her birthday. She was at work and they left it on the doorstep in 100° weather. The arrangement was pathetic. It did not have the flowers in it I ordered and had cheap ones in it I did not order. It looked NOTHING like what I ordered. I sent a picture of what was delivered and explained what happened. Nothing was done to make it right. I should have just given my daughter-in-law the $60. Terrible company and TERRIBLE Customer Service. Save your money and DO NOT ORDER FROM 1-800-Flowers or should I say 1-800-FRAUD!

Read all of the reviews and it's pretty much my story. Ordered flowers 2 days in advance for my daughter's birthday. They arrived after she had left work for the day (and after their guaranteed delivery). Since she would not be back for several days, I asked for a full refund since the flowers would be dead by the time she got them. They refused, offering only 1/2 of price paid for refund. When I told them this was unacceptable - they said the only recourse was to go and pick up the flowers. I told them, "Fine - as long as I get a full refund I will just order from someone else so that she has fresh flowers when she returns." Also this will hopefully cost them money to retrieve the flowers. Bottom line - as others have said - regardless of the money - it is the disappointment that my daughter did not get her birthday delivery on time. These people should not be in business.

I ordered an arrangement two days prior to mine and my wife's anniversary. I expected she would receive them some time around 10:00 to 11:00 A.M. The whole day went by and all I heard from 1-800-Flowers is "they're in transit". This is July 15th, not February 14th. There's no excuse for this. This company is nothing more than creative marketing with no regard for the end results. Great philosophy and advertising but poor execution.

I spent more than a half an hour searching through flower arrangements for my wife's birthday. When I found the one that I knew had the "WOW" Factor, I ordered it in the largest size possible confident that she was going to love it. What she received was about half of the size and completely in the wrong colors of flowers and looked cheap like something you would buy at the grocery store. I emailed their customer service department and let them know how completely dissatisfied I was. I told them I wanted a full refund. Instead they offered to resend the correct flowers the next day when it was no longer her birthday. When I disagreed with that, they offer to give me back 14.99 for their service charge, on an arrangement that was well over $100.

Ordered via internet an arrangement for my mother in law to be delivered to a hospital. My husband went that afternoon. Sent me a photo. No where close to what was ordered. I called customer service immediately. Rep checked and noted no notes about changes. Apologized and stated correct arrangement will be delivered tomorrow. Husband goes back. Same "dead" flowers there. I called customer service again. Was told no florist in the area could make this arrangement. Options: have FedEx deliver, send another arrangement or cancel and be refunded. I asked for refund. Checked my credit card account. 1-800-Flowers credited all but $40! Not my fault so said florist didn't pick up wrong arrangement. Have used 1-800-Flowers several times in the past. But like I just said... they are the past! No more orders from me.

Horrible experience! I ordered flowers for a funeral, was to be delivered to the funeral home for the viewing but they never arrived. I wasn't even notified that the flowers weren't delivered. I found out when I called to verify if they were delivered or not. We re-scheduled another delivery date, now to be sent to the family's house (because by now the funeral was over), once again they did not deliver it! I set up a third delivery date, after 2 days of waiting and calling them 5 times to see if it was delivered, they finally tell me the florist doesn't want to deliver it because the location is too far. Why did they send the order to a shop that was too far? During a stressful/sad time, the last thing you want to do is call your flower company numerous times a day to see if the flowers you paid for were delivered! I could not make it to the funeral, and my flowers, my small gesture of condolence never arrived either. Will never use them again or recommend to anyone.

1-800-Flowers San Antonio is, BY FAR, the worst company I have ever had to experience dealing with. I just got off the phone with the manager after having to literally scream over him to demand my money back. UNPROFESSIONAL CON ARTISTS would be the perfect description for them. I ordered a beautiful sunflower arrangement for a girlfriend who lives in SA last Saturday due to the loss of her Grandfather. The flowers were supposed to deliver the same day. Of course, they did not. After emailing them several times throughout the weekend and on Monday asking for the status and why there was a hold up, ** finally emails me back with, "We attempted delivery - rec was not available - we will try again today." and that was it. The flowers were then delivered and left on my friend's doorstep for several hours in the beating-hot sun.

I ordered my friend birthday Yellow roses/Peruvian lilies 142509. Told delay. Sent 959745 complimentary, didn't want them. Finally got original order sent 953487, no words. Contacted 1800flowers and for 2 hours CS ** refused a refund.

I scheduled flowers to be delivered to my mom for her 60th birthday to California. The order shipped through Kentucky where it experienced severe weather and could not be delivered to her on the scheduled day. What the **? Why would I pay for a delivery service if it can be there 3 days after her birthday? What a joke. Will never use them again. Hope Google lowers their ranking...

I ordered flowers for a funeral services three days before the service. I received confirmation that they would be delivered. The day of the funeral service, after the services have started I received a call that the flowers could not be delivered. They offered to send something to the house but couldn't tell me exactly when a plant could be sent. Now we are not represented at the services that was out of state. Only compensation was an "I'm sorry."

1st experience - My husband was out of town for business and missed our 1st sonogram appointment. This is also our first child, so you can imagine, that he was bummed for missing out. He sent me lovely flowers that were to have a very special message sent with them. I never received any message, in fact, I didn't even know who the flowers were from. I had to call and ask him if he was the one who sent the flowers. It was very disappointing that I never got the message and he was upset that his words were never conveyed; especially with the price tag that's attached to ordering through 1-800-Flowers.

I placed an order to be delivered the day before Father's Day and the order was never delivered. The rep at 1800flowers claimed the vendor who accepted the order didn't deliver on weekends and so my father never received his gift. Why would 1800flowers give the order to a vendor who does not deliver on the required date? I am infuriated that I was never informed of the problem. Only after speaking with my father on Father's Day did I learn he never received the gift.

I have had the most disgusting, ridiculous unethical experience with this company. I ordered flowers on Mother's Day for my mom. I placed the order with a gift card I received from my company and my debit card. The flowers died two days after delivery. Mom called and complained and was told I'd receive half the credit back. I did receive half the credit back to my debit card. I called to ask why the difference wasn't provided and was told because a gift card wasn't a true form of purchase I couldn't receive that back. Of course I escalated. The reps were so rude and disrespectful to me. After spending (at that time) over two hours explaining to them how their negligence was not my fault they agreed to credit the remaining half to my debit card.

I ordered a cookie basket and paid extra for delivery in 2 days on my daughter's birthday to her place of work. When I realized the product had not been delivered on the promised day, I called customer service. The CSR expressed no concern or urgency about the situation and told me the UPS ticket showed "Printed" and gave me the tracking number. When I went on UPS, I realized this meant the product had not even left the building after two days. My daughter was not going to be at work the next day (a Friday) so she was not going to get her present until the following Monday - 4 days late. At that point, I patiently wrote a complaint on their website. The following day, I received an automated status email saying my gift had been delivered on time - giving the previous day's date.

Looks nothing like the photo. Paid $400 for 100 roses for my dying grandmother. In which I had to argue with the delivery guy to bring to the correct house because he left the roses with some unknown neighbor! On top of that my grandmother received roses with a bunch of little white filler flowers that her caretaker had to remove due to her allergies. The flowers do not look elegant. I paid for what I thought was an artistic simply beautiful round arrangement of just roses without the leaves, however when delivered it was not something that was worth $400. A nightmare of a service! And the quality is terribly disappointing!

I ordered flowers for my mother in a hospital at 1:05 CST yesterday afternoon. At 1:10 I called them to say that I never saw a place to add the room number on their website to which the person I was speaking with replied that I never actually submitted the order therefore he could not find it to add the room number. Then 5 minutes later someone else from 1-800-flowers called me to state that the delivery driver had left for the day and wanted to know if they could deliver the next day. I stated that my mother would only be in overnight and that the driver left early so they should have found someone else should deliver the arrangement.

I ordered a casket pillow for my father's funeral to be from his grandchildren. They were ordered to be delivered by 3 pm on day of viewing that was to run from 3-5 on that one day only. The pillow never showed up and so I called at 6 pm when I finally had a moment, and was told that they tried to call me at 4 pm but I did not answer so they canceled the order. I asked why they didn't call me earlier before the delivery time but she said she did not know. This was extremely upsetting, given the circumstances, and there was no correcting as the window was closed, literally, forever.

To make a long story short, my mom and I needed to place an order for a funeral service. We placed 3 orders with 1800Flowers. There were multiple issues with them: 1st, every single card had a SPELLING MISTAKE in it., and they were mistakes such as "forgetten", which not even a word! 2nd, the flowers were promised to be delivered at a certain time, since it was a funeral service, the whole time the operators at 1800flowers had no idea if my order had even left the florist. I was on hold for 45 minutes, at my work phone. Ended up missing the service, because I was on hold forever and I was not about to show up late to a service. 3rd, the flowers that were eventually delivered, LOOKED NOTHING LIKE THE PICTURES. They put cheap looking flowers in the sets like Daisies rather than more expensive looking Chrysanthemums. They must think their customers are either stupid or blind, because the difference was obvious.

I just now called them wondering why my order was not delivered for my mom's 60th birthday and was told that the local florist did not have the item, and they tried to find it at a different florist but no one had the item. 1) Don't offer an item you cannot provide, 2) A call would have been appropriate notifying me of what happened and giving me an opportunity to make a change, 3) Your smile guarantee is bs. All they wanted to do was deliver a different item tomorrow and waive $14..wow!!! What a discount! Ugh!! !What a poor company!

My daughter ordered a bouquet of flowers to surprise me, and be deliver to my resident for Mother's Day from 1-800-Flowers. She ordered them online. Saturday, May 09 2015 a day before Mother's Day my flowers arrived. They were very nice, but, it didn't look fresh and appeared to be old. Three days later, my flowers were totally brown. I will not order or recommend to any friends or family to order from them!

About 10 years ago, I used their service a lot and was very satisfied. Then I stopped -- flowers weren't delivered on time, there were problems with ordering on their website, especially when overseas (I live in Germany). Thought I'd give them a try again after all these years. Boy, what a mistake! After unsuccessfully trying to place two orders on their website on 3 different browsers and two chats with (admittedly very professional and friendly) customer service reps, I finally placed the orders with one of the reps via chat. I received email confirmations for both of my orders, to be delivered on May 26th (both to be delivered in the US, by the way). One order got there fine. But the other one never arrived, no delivery confirmation, either.

Placed an order online 5/8/15 to be delivered to my aunt whom had just had back surgery. Her flowers were delivered a day late on 5/10/15 (these were not Mother's day flowers they were sent to the hospital the card and the balloon both said Get Well.) They were supposed to be delivered on 5/9/15 I had to call to find out where they were I was told they were put on flex delivery. Upon receiving the flowers they were not what I paid for instead of receiving the "Flowers of Showers" that came in a cute watering can she received flowers in what looked like a basic soup can.

Ruined anniversary. I ordered the flowers plus add-ons a week before needed (May 25.) Nobody came, nobody bothered calling to tell me they weren't coming. I had to make several calls to request a refund for not doing their job and no explanation as to why nobody ever delivered. I was told they would update me; they never did.

I ordered flowers on Wed for Thursday delivery. Order was confirmed and then I received an email Friday after 5PM when all local florists were closed that they did not deliver the flowers. The florist had met their capacity?? Angry and humiliated that I was entrusted to ensure my family sent a nice flower arrangement and now humiliated that we were not represented. They offered 20$ off. What a joke. NEVER use them, especially for important occasions. Then I received a canned response. They obviously did not read my complaint. Indicated ** could receive flowers on another occasion. It was a funeral you incentive idiots. They should not be in a sentiments industry.

We ordered 2 different types from the 800-Flowers. First was on Time to Texas. No wrapping or vase just 2 dozen roses. There ya go. Next I was supposed to receive a $10 DISCOUNT for the second order. Which I never got. I returned phone calls several times and was told. I would get my $10 back and a $20 back and that they would redeliver to my mother an EDIBLE ARRANGEMENTS IN A COFFEE CUP. I'VE WAITED 2 FRIDAYS IN A ROW AT HER HOUSE FOR WHAT HAS NEVER COME.

I ordered flowers 2 days in advance for the staff of my son's school. Indicated that delivery is for school, which closed early on Friday. At 12:45 PM (!!??) got an email from 1800 flowers saying that my order made it to the florist (?!) and they are working on it. Horrible, horrible service! These flowers were my token of appreciation for the whole school year and 1800-Flowers didn't deliver.

I ordered Mother's Day flowers online on May 9, 2015. I spent $75 for a simple bouquet to be delivered the following day. I know the flowers were cheaper elsewhere but 1800-Flowers was the only company that said they could still deliver on Mother's Day. After I had entered the address for delivery, selected flowers, and written a message for the card, I was given a delivery date of Monday, May 11, a day later than advertised. At that point, I placed the order anyway. The flower didn't arrive May 10 or 11.

I ordered flowers for Mother's Day a week before they gave me a delivery date Friday May 8th. Never arrived. I've been emailing them calling them. I've been lied to, hung up on, told they are being delivered today. Today is May 20. There's still no resolution from them. I just want what I paid for...

First time I ordered from them the flowers didn't arrive for my wife's birthday. I couldn't get through to customer service so I called back to place an order and surprise, live operator immediately. They said their system was messed up and apologized. I asked to cancel the order. They said my wife was on the order so I needed her to call and authorize the cancellation. Hilarious. I tried again this year for my wife's birthday because of an AMEX reward offer. Again, no delivery and they couldn't tell me why. I tried canceling the order and they told me my wife will have to cancel it. My wife didn't receive the flowers that I paid $100 for again this year and I had to spend 45 minutes of my time trying to cancel and order and ultimately call AMEX and dispute the charge. Never again. If you have a special occasion you're sending flowers for - DON'T use this company. I can't believe they're still in Business.

Ordered GET WELL flowers to be delivered the same day. 4 days later I thought maybe she was annoyed and did not want others to know so I asked if she was upset with me. She was not upset at all. Never got the flowers. I got a refund. Never again.

I ordered flowers for my mom for Mother's Day well in advance of Mother's Day (over one week) and I paid extra to have them delivered on the Friday before Mother's Day. I realized that I never got a confirmation that the flowers were delivered. I called and was told that the local florist did not have the flower, I asked them "when was I going to be informed about this?" They claimed someone contacted me, yet I did not get any kind of call or message. I was then told that they would send the flowers from their farm and my mother would get it on Tuesday (after). I told them absolutely not and this was unacceptable since Mother's Day is not Tuesday. I was then told that they would replace what I ordered (100 blooms roses) with a dozen of long stem roses and could they add a balloon as an apology. I said that was fine as I had no other choice. They told me it would be delivered on Saturday.

I ordered flowers online for a friend's sick child. Or so I thought. My paypal account was charged, but I never got a confirmation number, order number, anything. I called customer service just to confirm, and they say they do not have my order. When I asked how and why they could charge my paypal account if they didn't get the order, the rep laughed and said that was not possible. I told him I had a transaction ID number, but he didn't want it. He suggested I take it up with paypal if they don't know what they're doing. I asked for a supervisor and was told there are none on Sundays. I contacted PayPal, and they cannot reverse the charge because it's already gone through. I now have to file a case with Paypal. I know I will eventually get my money back, but what a headache. I will never, ever use this company again.

I ordered flowers for my mother's birthday days in advance. They never arrived and when I called the company I was told "oh yeah sorry but the florist didn't have enough flowers for the order." I was never contacted about this and if I had, I could have picked something else out. This company doesn't care about its customers at all. I am so angry that my mom never received her flowers.

My son ordered flowers from 1800 flowers to be delivered on Mother's Day to my house. They never came. He checked the status and it said it was brought to my home but no one answered. I was home the entire day. I called them three more times and they gave me the same story. They would have them redelivered. It is now a week later and still no flowers. I told my son to just call and get his money back. This place is a joke. He spent over $100 and no flowers.

I downloaded 800 Flowers iPhone app today. I placed an order for flowers to be delivered to my wife. My credit card was charged and I did not even receive a confirming email or order number. Approximately three hours later, I called 800 Flowers because I was concerned about the non-receipt of an email confirmation. They were able to look up the order by email and telephone number. She told me the flowers had already been delivered and signed for. I found it strange because I had just gotten off the phone with my wife. My wife and daughter confirmed that NO flowers were received. I sent my daughter down to the concierge the building employs, the concierge confirmed that NO flowers were delivered. I called back 800 Flowers and they told me that they could not give me the florist's name or number and that the florist had closed for the day.

The company responded to my review here today and sounds like they sincerely want to solve the issue for me. Anyway, I don't want to bother with it any more. I simply wish they have never sent an email to me, after failed delivery, saying that I can't change the order or cancel the order and that was from an email called noreply@***.com. If sending from a "noreply" email address, at least you should leave in the message like "if you want to dispute your case, please contact us at ....". I guess that they bet you won't complain here on ConsumerAffairs.com so they just want to do things at their will instead of yours.

Ordered a bouquet of flowers for $150 and saw what was delivered. My order looked nothing like what was delivered to my daughter.

Ordered flowers at 1:30 pm today 5-15-15. Online information indicated they would be delivered today. Checked the online status at 3:30 pm. Status indicated they were in transit. Checked again at 5:30 pm and status then indicated EXCEPTION FOUND. Called and spoke to ** in Customer Service. She placed me on hold and called the florist shop. First, she indicated the florist tried to deliver and the hospital rejected them because it was too late. Then she asked if they could deliver them tomorrow.

I ordered Mother's Day/Birthday flowers for my mother in law on the 6th of May to be delivered on the 9th of May (day before Mother's Day). I stopped over on Mother's Day to see flowers that were already wilted and brown. I called the following morning and was assured that a new bouquet would be delivered that afternoon.... nothing. I called again on Tuesday and was told that the previous "customer service rep" did not actually process the order and that it would be delivered by the following day, Wednesday May 13. I even received an email stating the same.

After my fourth time placing orders with this company, having to complain they either didn't arrive or arrived dead, I've decided to write a review hoping that someone reads this and saves themselves the hassle. I only ordered from them multiple times because they kept giving me $20 gift cards for my hassle, but at this point, I have $60 in gift cards that I'm throwing away since they are useless. I'm convinced they will never get an order correct and am tired of talking to horrible customer service that can't understand you or speaks over you. This might be the worse company on this planet.

I ordered 2 bouquets for my mother and mother in law for Mother's day. I ordered them the Wednesday before they were guaranteed next day delivery. They NEVER were delivered. So I called next day. They messed up the order then after being on hold for 40 minutes the conclusion was promise of them both being delivered the following day. No flowers again. I called again, another 45 min wait, another hour on phone just to be told "I can see you have contacted us... our apologies..." then they go to tell me the bouquet I already paid for both. Mind you but one was out of stock not available.... which I chose for a special reason. Now I'm crying more upset. They said sorry. Said will upgrade to a different bouquet and the rest the same song and dance.

I ordered an arrangement to be delivered on the 16th. I called Monday and asked if they could change the delivery date to the 13th since the order hadn't been shipped and they clearly state this is possible on their website. The first rep I spoke with said it wasn't possible and kept telling me "This is how it's going to be." After listening to this for 10 minutes I asked for a supervisor only to be told, "He said he's too busy." Later that day I called once again, to confirm the delivery date, that lady said the first rep HAD changed it to the 13th.

I order flowers from them for Mother's Day on 5/7 with a delivery date of 5/10. They claim a delivery was made on 5/10 @ 7:20 pm. I never got it! So I called them up and spoke to someone who assured me they'd redeliver it for me next day. Well I waited and waited all day on my porch waiting for this delivery. Never showed! So again got on the phone with 1800-Flowers and was told they would have to check into the matter of why it wasn't delivered the second time. Lucky for me I have cameras on my house and did some searching and found there was no first delivery nor a second or a third attempt made.

Flowers 6 days late and still counting. No offer on money back. So...... talk to your bank and report a "charge in dispute". Your bank will investigate. As long as you did everything you can on your end. Explain that you have called, and did not receive service you paid for. You're welcome guys.

The notes (according to her) mentioned that the arrangement was delivered!

On May 9, 2015, I placed an order on 1-800-Flowers.com to have flowers delivered to my mother the next day, May 10, 2015, for Mother's Day. I even paid the extra shipping and handling for the flowers to be delivered the next day (Sunday, May 10th - Mother's Day). When the flowers did not show up on Mother's Day by 7 pm (as was promised by 1-800-Flowers) I called customer service to see what was happening and repeatedly got a recording telling me they were too busy to answer my call. I finally got through and spoke to a man who identified himself as ** who had no idea where my flowers were and said he couldn't contact the florist (What? 1-800-Flowers can't even contact their own florists on Mother's Day? Sounds fishy to me...) and offered me refund of my shipping and handling and promised me that the flowers would be delivered the next day: Monday, May 11th.

SORBET ROSES FOR MOM-36 STEMS BOUQUET ONLY (100704) - I ordered mother day flowers, next day delivery, received on time. However, the rose petals started falling right away from the box and the flower already went bad in two days.

I was first time customer before Mother's Day last week. Ordered Fruit basket and Flowers for my daughter-in-law who lives in Midland, TX. Couldn't wait for happy answer from my daughter-in-law. Instead, after she send to me a pics what she got - I found out it was wrong stuff (smaller size basket). Well, I got sad and angry. After reading reviews, was sure - never can find truth. Still… was calling on Monday to customer service. ** was the guy who got my call. First, he at least 10 times said "SO SORRY, we are going to fix it". And he did!!! I understand it was big mess around Mother's day for company. I got another delivery, at this time right size. So happy, thank you!!! I am going to be regular customer after this no matter what. Mistakes happened everywhere, most important, I was treat with respect and got best result. Thank You!!!

Though we have been divorced many years I ordered flowers for my children's mother, for the sake of my children. 1800Flowers did not deliver the flowers and did not call me to tell me they were not going to be delivered. When I got into a chat room with the customer service, he said he apologized for my inconvenience. Losing respect with your children is not an inconvenience - its appalling and life altering. I gave them a one star since I could not go less. I will never use this service again.

I ordered flowers for my mom and mother-in-law to be delivered the day before Mother's Day. The flowers sent to my mother-in-law were fine, but it was NOT at all the arrangement I ordered. I got an email from the company saying my mother's flowers were not delivered because the recipient was not at home. My mom was home all day! The company never contacted my mom to set up another day to deliver as they said they would. I have tried to call but cannot get through due to high call volume. I have sent two emails to ask for a refund, but I have never gotten a response. They took $180 for these two arrangements. I feel totally cheated. What a horrible company!!!

I ordered flowers for my Mother for Mother's day on May 8, 2015. I received an e-mail from 1-800-flowers saying they were delivered on May 9, 2015. Except they did not arrive! I waited to see if they would arrive on Sunday May 10, but they did not. I called on Monday May 11 and they said, "no problem, we're sorry, we will deliver them tomorrow." On Tuesday May 12, they had not arrived. My wife called them on Tuesday and asked what had happened. They said, "no problem, we will deliver them tomorrow Wednesday May 13." Today is Wednesday and the flowers have not been delivered. Mother's day was three days ago. My Mom and Dad have said, "forget it, cancel the order." I feel there is a lack of honesty and responsibility in their customer service. I will not order from them again.

This is the second year in a row that Mother's day flowers ordered by my niece for me did not arrive on time. Last year it took 4 days and them cancelling the first order and creating a new order to finally get the flowers delivered. This year, I called 1-800-Flowers at 6 PM on Mother's day and asked where my flowers were, the tracking information stated that they were "delivered". I was told that florists mark the order delivered when they load their trucks. They supposedly spoke with the florist on Mother's day and were told they were pretty sure it was on the truck and the flowers would be delivered by 10 PM on Mother's day. NEVER GOT DELIVERED!

Mother's day flowers were to arrive Friday prior. No flowers... daughter in law called. They were sorry will come Wednesday. Flowers came and box was damaged and pot was caved in inside box... flowers wilted. This is not the 1st time we've had problems. NEVER AGAIN.

I ordered a bouquet from 1-800 Flowers.com for my mom's birthday. She called saying that it was the most beautiful bouquet she's ever gotten in her life. She sent a picture of it, and I was blown away. It was huge, and the flowers and arrangement were gorgeous. She said they had used the best florist in the city. I will definitely be using them again, as this is a wonderful service.

I placed a flower order for my Mother in law online on Thursday, May 7th at 11:00 am and selected the "same day delivery" option. My order totalled $49.36. I received confirmation that the order was placed. The funds were immediately withdrawn from my account. The day went on and the flowers were never delivered. I contacted customer service that evening and waited on hold for 30 minutes. Once I got a customer service rep on the phone, she spoke very broken English. She apologized for the order not being delivered but never gave a reason as to why. She changed the delivery date to the following day and assured me the flowers would be delivered the very next day between 9:00 am and 7:00 pm.

I ordered a fruit basket for my mother for Mother's Day. The original delivery date was May 9th. I ordered two dozen roses also which arrived on time. The fruit basket arrived today (May 12th) and looked NOTHING like the photo! Fruit looked bad, stuff falling apart, sloppily scribbled message, and on top of all that, the mug was a plain white one. It was supposed to be a Mother's Day mug with a special message on it. Can you say DISAPPOINTED???!!!

This is the worst place ever. A total fraud. They sent emails saying it was delivered and clearly not. Called them and they guaranteed next day delivery. Nope. And then tried to tell me it was delivered and that it was my fault. I was home all day. Customer svc in the Philippines that have no idea what's going on. And telling lies and saying things they know they can't make or won't happen. In the real world that's called lies and fraud no?

Placed an order for Mother's Day. Flowers were delivered two days later after I had already asked for a refund. Would only give me a 20% off coupon. Do not give this company your business. Horrible service as well as customer service.

I placed an order for delivery on 5/11 for mother's day and it was never delivered and I called in and was promised a credit that was not given and was also promised the flowers would arrive this morning 5/12. They did not arrive so I called at 1 pm and was again promised a credit that was never given and was advised the flowers would be there no later than 2 pm as they were on route for delivery. Needless to say the flowers are still not there at 3 pm and I am fighting for my credit for the whole order. They are ridiculous and should not be In business.

I had the same issue with mom's flowers. I got an email of delivery confirmation, when it was not, after I called they made delivery or redeliver it then. In my case at my wife's, which is our home, we been here all day. We have CCTV cameras all in our home inside and out, and no one has come to deliver as both email say. One says delivered at 6:30 pm, the next that just came in 20 minutes ago says delivered at 8:30 pm, which is outrageous and wrong to lie like this. Returning the money is not an option that you want to use with me. The occasion is already ruined, my mom's was almost ruined. So something your company is doing wrong, and am going to take it as far as I can to avoid this from happening again to anyone else. And unless your company makes this right to all those that this may had happened to, it will cost you - I will build a website to see who else had this happened to them, and go from there...

I ordered & was charged for flowers for Mother's Day to be delivered 5/9/15. Flowers not delivered. Unable to reach company by phone. I sent an email on 5/12/15 got email that they would be delivered on 5/16/15 "to put a smile on my face." I am not smiling.

I sent flowers to my 83 yr old mother Mother's Day flowers on the Thursday before Mother's Day. They apparently arrived dead. My mother called them and did not want to bother me. 1800 flowers called me and said they would resend new flowers and give me 20% discount. 2 days later - no flowers were sent nor any email on a refund. I called 4 times and spoke to reps who had very poor English skills. They would not be able to send the flowers until the end of this week. Unacceptable. I wanted full credit and new flowers and the best they could do was 50%. I was constantly getting discounted and they said their computer was crashing. By the 4th phone call to them, I said I just wanted my account to be re-credited. I have to now wait 7 days for that.

I ordered flowers for both my mother and mother in law for Mother's Day. I accidentally put the wrong date on my mother's so I called them back immediately. The person who I spoke to barely spoke English and said he would take care of the problem and changed the date. He was really so I called them back today and the dummy cancelled my order, and of course the flowers that were ordered were no longer available. So we changed the order. Then a few minutes later I got an email stating that the florist did not have the flowers in stock so I called them back.

Not like this review will matter at all since they are a giant co and don't care about the 5% who receive bad service. Maybe, just maybe, they will gain a conscience like Comcast somewhat has... Anyways, ordered flowers for Mother's day 4 days in advance. No delivery Sat or Sun. Called Sunday, on hold for 30 min, hung up by choice. No delivery Mon, called, on hold for 20 min, finally reached a rep, gave him my info, put me on hold and hung up on me. No call back. Called Tuesday, rep said order was cancelled, my card had already been charge of course, blamed the issue on the florist, said he could "try" to send another order or I can cancel and get a refund... Well, ruined my Mother's Day, wife is pissed, wasted 3 hours of my time.

I ordered a fruit bouquet for my wife on Mother's Day and she didn't receive anything. I called the customer service and they told me that she would receive by around 7 pm so we waited. At 5:35 pm I received an email from them telling me that the bouquet was ready for delivery but it never arrived. So at 7 pm I called them again and they told me they tried to deliver one day before. The thing is, we were here one day before and nothing arrived, so this same guy told me to wait and I waited for 40 minutes and the call disconnected! He just kept me on hold and never came back. Tried to call again but waited more 25 minutes and nobody answered. The day after Mother's Day I tried to call them again and they told they would give me 50% discount and deliver the bouquet, but again it never arrived. So I had to call them one more time to ask for a full refund after a total disappointment with their service.

the issue was semi resolved when the lady finally realized she didn't have me in her system because I was in Canada. unfortunately when I called the canadian number they told me they did deliver them but left them at the door - and more unfortunately they were either stolen or delivered to the wrong address because my friend still did not receive them...

I ordered flowers and chocolates as a Mother's Day present, and received an email confirming delivery. Luckily, my note said "enjoy the chocolates" because none were delivered (very disturbing, because that was what my mother really wanted). I did call the company and they said florist was apologetic and arranged for delivery. But I never would have known if not for my card's mention of the chocolates. As a result, I am not impressed with paying $20+ for chocolates, $20+ for delivery, and getting a confirmation that was wrong.

I ordered flowers for my mom for Mother's Day and received confirmation that they delivered the evening before Mother's Day. When I spoke to my mom and asked her how she liked her flowers, she told me she never received them. I contacted 1-800-flowers at 6:30pm on Mother's Day and they assured me I would get a call in the morning and they would redeliver. Never received the call and spent 48 minutes again last night with them and am still not even assured my flowers will be delivered today. I was told that there is a possibility that they may deliver Wednesday, 3 days after Mother's Day. They still can't assure me they will be delivered so there is a chance they will just have to ship her something completely different from what I ordered and if they do that, it could be the end of this week or maybe next.

Ordered flowers for Mother's Day -- guaranteed delivery. Had to agree to a possible Saturday delivery. Sunday at 5:45 I received an email that my order "made its way" to a local florist. 3 minutes later I received an email that delivery was attempted but unable to deliver. She was home all day. She called and they promised delivery between 7-8 pm. Never showed up. All they offered me was a $20 card for another purchase. This woman deserved flowers on Mother's Day!! I will never use them again!!

I order 75 bucks worth of flowers for my wonderful mother only to receive 2 roses in a bootleg vase worth $1. Then after being hung up on 3 times by customer service they said they would re deliver the appropriate flowers and take back the 2 roses yesterday... they never showed of course and the customer service department is flooded and they won't reimburse... ** this company. I will never buy flowers from them again and I will make sure no one else does simply because they took my money and ran instead of attempting to rectify the right way and refunding my money. You can change the perception of a customer easily... you can't change the disappointment of your mother on her special day.

The worst flower service ever! Placed an order for a Mother's Day delivery on Saturday the 9th. The order was confirmed and the payment was made on an American Express gift card that was maxed and tossed in the garbage the next day after use. When the flowers didn't get delivered I called 1-800Flowers for them to tell me they didn't have the flowers that they ordered so they refunded the gift card (which is no longer in my possession). When placing the order, you're required to fill out contact information. At no point in time did they ever make an effort to contact me and let me know about the situation. I had to call the day after. I asked to speak to a manager and was put on hold for 30 min for a rep to tell me that the manager was too busy. But they could offer another delivery at 50% off.

I made the Mother's Day flowers delivery order for my Mom on the Wednesday, for the actual delivery on the Saturday (one day before Mother's Day). Because she lives in a fairly smaller community, I thought that was LOTS of notice and a day before florists would have crazy deliveries on the Sunday. But no, after three calls and hours of waiting on hold with 1-800 flowers... no. They really have no control over anything and can't give you any remedy. No delivery even until 9:00 pm on Mother's Day. My mom got nothing for Mother's Day, even though I spent $100.00 and hours on the phone. A terrible company with no remorse.

I ordered these flowers online after being warned by many of my friends not to that the flowers always come in bad shape or they won't get delivered on time. I paid extra to have them paid on a Saturday the day before Mother's Day since we were leaving on Mother's Day for vacation. The person that is taking care of our house while we were gone sent us a picture of the box of flowers that was delivered 2 days late. They now are useless to me, my boys, and my wife so we all got screwed out of Mother's Day. I will never use this company again and I will definitely tell all on Facebook how bad your business is and I will have my friends do the same. I've asked for my money back. You say you can't give it back because it was the same day that the flowers were to be delivered but yet the flowers didn't come in till two days later. Bad company - two thumbs down.

I placed an order for two dozen of roses for Mother's Day. I was told they were out for delivery on Friday and I did not receive the roses until Monday. When I received them it was only one dozen. They were wrapped in tissue paper with the stems of the roses already cut, they were cut so short that the roses fell in the rose where you could only see the top of the rose in the vase. It looked as if the items were just thrown in the box with yellow tissue paper on top. I will be safe from this point on and only purchase flowers from my local flower shop.

I have been dealing with my April 21th order since it was delivered. I have attached a picture of what I ordered (left) and what the recipient received (right). As you can probably see, these don't look anything like each other. I called the customer service number on Wednesday, the 23rd in the evening to ask for a redelivery because I did not spend all that money on a regular bouquet. The rep told me that a new bouquet would be delivered on the following day and I was compensated with a $20 coupon. I called back on Friday evening, 25th because there was no new bouquet delivered. The rep that I talked to this time filed a report stating that she would have the florist call me within 24 hours to resolve this issue and possibly give me a refund.

Ordered flowers for Mother's Day on 5-7-15. They said they would deliver on 5-8-15. Spelled out address three times. Made the girl tell me if they can deliver to said location and she stated yes. Got a call on 5-9-15 and they said could not find address. When asked what address they had wrote an entirely different address. Again I spelled it out to this person that was obviously not in the USA and told her she could check the previous phone order as they stated it was being recorded. (Ha) Just got another call from outside the USA and this gentlemen said they had again typed the wrong address, I told him this was a scam and he agreed. I believe I will contact an attorney and see about a class action lawsuit, as this must be deliberate false advertisement.

I had a similar terrible experience with a Mother's Day order. Half of the flowers were dead and company refused to do anything about it. Have not, and will not, EVER use this company again. My mother was too shy to tell me about the problem when the order arrived. When I eventually saw how terrible they looked, the company told me I had passed the complaint date after arrival. Ughhh.

Terrible quality dry quality roses for mother's day! $79 later for something that is worthless. Feel like I've been taken advantage. Never ever again!

After having reported a very negative experience with 1-800 flowers, I thought it only fair to report a very positive experience. After having had a positive interaction with the 1-800 flowers customer service team (to resolve a previous problem), I decided to give them one more chance. I ordered 3 dozen flowers for Mother's Day - the flowers were beautiful - even better than the picture on the web site (I have included a picture of the actual flowers below). Hopefully my previous negative experience was the exception.

Flowers delivered at 7pm the day after Mother's Day, no call, no apology, no nothing. Take it or leave is their attitude. If you can't make the delivery on time, don't take the order, plain and simple. DO NOT USE 1800 Flowers under any circumstance unless you don't give a damn, just like them.

Ordered a gift throgh 1-800-Flowers for Mother's day. It was supposed to be delivered on Friday and when I called on Saturday it still wasn't there. When I emailed them to complain they said they would resend and give me $20.00 off my next order. I told them never mind, there won't be a next order. Horrible! Do not do business with these people. Use a local florist!

I ordered flowers for Mother's Day and paid extra money to have them delivered early. Nothing arrived the whole weekend. My Father kept calling to check the status of the order and it kept saying it would be delivered. When I finally called the company back they gave me the runaround. I had to ask to speak with a supervisor who still couldn't help me get my refund back. The supervisor gave me some excuse that she had to call me back in order to give me a refund. For one I do not believe she was a supervisor. Never heard of supervisors not having powers to override an order. Big red flag. I will never do business with them again. Plus the whole time on the phone they just wanted to argue. Horrible customer service.

I am pleasantly surprised as to how fast of a response I got. 1800Flowers.com contacted my mom and sent me an email. They refunded my money! The complete amount! I was expecting $10.00 off the next time I use them or free shipping. As if I would order thru them again, if that were the case.

I paid for a delivery for flowers to be delivered on a Friday. They said they attempted to deliver twice yet my friend was home all day. Not only didn't they deliver there is was no note saying they attempted. Saturday not only didn't they deliver they called by recipient and said they are backed up and will deliver on monday? Wtf?? It is Monday still no delivery. They offered me 50% off really? Horrible customer service.

I ordered flowers for Mothers Day. Two orders same address. Was supposed to be delivered Saturday May 9th. Needless to say.. THEY WERE NEVER DELIVERED!!! 1800Flowers cancelled my order Friday night and I was NEVER notified!!! So now, not only did the people that were supposed to get flowers not get them... but for now I am also out the money!! This company is the biggest scam artist! If an order cannot be fulfilled then you should be told that at checkout! Never ever again will I use this company!!! Way to ruin everyone's day!!!

I placed an order with them for mother's day. The flowers were suppose to be delivered on Saturday, the day before, but they never showed up. I called around 5pm on Saturday and a representative (who is in the Philippines) told me by 7pm. Now they also tried to cover their ** by stating on their site, that if they are not delivered Saturday the order will be delivered by Sunday. I checked online on Sunday around 5pm and still no delivery.

On 5-6-15... I ordered flowers that were due for delivery before Mother's day. I called every day after the 6th to check on the status of the order. I was told each time by the representative that they would be delivered the following day. The recipient never received the flowers and it is now the day after Mother's day. After numerous promises from them and much apologizing they still have not delivered nor did they inform me of the status of my order. Finally, I was told that they would credit my money back in my account and send complimentary flowers with a follow up e-mail confirmation that I have not received yet. This was my first and last time using 1800flowers. This experience has left a bad taste in my mouth. Their slogan: "Deliver A Smile" is a joke and a slap in the face to consumers. I say again that they will never get my business again and I will spread the word to my friends and business circle. They really need to be exposed.

This is the second time that we have ordered flowers. Paid for them and didn't get them until we harassed them into sending them and they lied and lied about having delivered them. No more though. Shame on me for being so dumb to have given them a second chance.

Terrible terrible terrible customer service! My mom's flowers were spotted off at the doorstep of her business on a hot day and no one brought them in for four hours! By the time she got them they were wilted. When I called customer service they tried to say they have no control over how they get delivered. If that were true why did I pay them $15 for shipping?! They transferred me to a manager who hung up on me and when I wrote a review online they called my cell phone number two times in a row and hung up before I could answer. I guess they are attempting to say "they tried to get a hold of me". I feel totally ripped off and will never ever order flowers from them again!

I ordered flowers for my wife with a delivery of Mothers Day but OK to deliver on Saturday the 9th. Saturday came and went, no flowers. Sunday came and almost went but at 5:09 PM I received an email that they attempted to deliver the flowers on Saturday but there was a problem, either the recipient wasn't available or they needed more info for the delivery. Total BS, we were home all day and the address was as clear as could be. My guess is that they simply failed to deliver them and they tried to make up a totally BS excuse. So what did my wife get for Mothers Day by using this company, NOTHING! Horrible and I will not use them again. They lie, plain and simple.

Purchased flowers for my mother for Mother's Day. No delivery. No follow up. We called them at 8:30pm and were informed they could not make the delivery. Next available delivery 2 days later. No thanks. They offered to call my mother (oh yeah.. that would have helped... they barely spoke English). Will not do business with them... will not recommend them... will tell everyone I know not to use them.

I placed a $150 order for Mother's Day. When my mom hadn't gotten the order by 6PM on Mother's Day, I checked online. Online, it said the order was fine, but it didn't provide tracking details. So I called Flowers.com, at which point they informed me that notes in the account record said that the florist's truck had left the flowers behind and could not return back to the store to get them. They said they tried to call me (they had my number and my mother's number) but did not get through, and did not leave a message (the representative later indicated that because I had paid through PayPal that they may have tried to phone PayPal instead of me) and so they just cancelled the order.

I understand that things can go wrong. But when things do go wrong, I expect the company to do all it can to make things right. On the Thursday before Mother's Day, I ordered Mother's Day flowers for delivery on May 9 (the day before Mother's Day). On that Saturday, I was notified by email that delivery had been attempted, but no one was home. OK, things happen.

1800Flowers.com took my order ran my credit card and got confirmation, my mom never received what I ordered due to their inability to understand English, they told me my credit was declined (impossible). I assume the address I gave them was unable to deliver, I've been told this from other carriers but with these guys prefer to blame me, I did call customer service and was told I was sent a email (wrong again). I check all my mails junk, trash and sent "NOTHING". I stress how important it was for them to deliver the gift and was assured all was great and confirmed (as much as I could understand). All I have to say is to order from an American company! Oh, and was promised an email for my order which I can't provide due to no emails sent to me! I'm very disappointed and now have to wait until next week to order a belated gift for mom's birthday and Mother's Day gift, I think I'll just call a local flower company that can give me the service I pay for!

My daughter sent me flowers for Mother's Day. The floral embrace bouquet, a GORGEOUS bouquet on web site. The bouquet I received had NONE of the flowers advertised for the bouquet she ordered.

Received flowers today for Mother's Day. There are 7 "stalks". I have no idea what variety/color or arrangement it is. I'm very disappointed and know the sender would be as well.

I ordered flowers on May 8, 2015 to be delivered on May 9th. They were never delivered. I was not notified they would not be delivered. When I called customer service, the supervisor wouldn't get on the phone. Very upset about this.

I ordered flowers online for Mother's Day. I received confirmation of my order by email. The flowers were never delivered. Two days later, when I followed the tracking number I received by email, I saw that my order had been cancelled about 30 minutes after I placed it. I spoke to customer service and learned that 1800Flowers cancelled the order because it could not find a local florist to fulfill the order. I NEVER received notice that my order had been cancelled. No flowers for Mom! The refund doesn't help.

Hey, everyone gets to screw up once, right? I figured a large outfit like 1-800-Flowers would make things right if they screwed it up. Last year they failed to deliver flowers to my mom on Mother's Day. I called to complain and they got a bouquet out the next day...albeit, it appeared rather hastily thrown together, but it was a large bouquet and I was glad that they try their best to make things right.

My sister bought me an $80 flower arrangement and chocolate covered strawberries for my birthday. The delivery guy decided not to deliver to my apartment because it was windy and he didn't want to leave them at the door. When I called to redeliver the next morning they couldn't deliver until the following day. When they finally did, I didn't get the $80 flower arrangement and received a box of mangled chocolate covered strawberries. I was shocked and will never use them again!

The quality of the flowers were not as expected. Because they didn't come with a water tubes/preservatives, my best friend received wilted and brown flowers for Mother's Day. I contacted customer service and they stated that they were unable to provide assistance due to the volume of orders they were receiving this time of year. Before having a chance to say a word, the rep hung up immediately. I attempted to contact them several times again and was place on hold for 30+ minutes - I was unable to reach a rep. Big disappointment! I will never order from them again.

I ordered my mother and aunt flowers for Mother's Day. I ordered them on Wednesday for a delivery on Saturday. I figured since m-day was on Sunday I would surprise them with a Sat delivery. I spent 200 with 800-Flowers and they got a shipping confirmation for the following Monday. I called customer service and stayed on hold for 23 mins then was hung up on. I called back. Stayed on hold again for 20 plus min. Got some dude that couldn't speak clear English and all he could say is "sorry but we will deliver them on Monday."

This company is the WORST!!! I made my mother stay home all day the day before Mother's Day to wait for her flowers and she received NOTHING!!! What's more is this company LIED and said that an attempted delivery was made. It wasn't because 3 people were home ALL DAY!!! Then I was told that there are no deliveries on Sunday!!! So my only gift to my mother on Mother's Day was COMPLETELY RUINED!!! Total incompetency!!! And now all I ask is for an email confirming the cancellation of this order and I can't even get THAT!!! I AM NEVER ORDERING FROM THIS COMPANY EVER AGAIN!!!

After messaging 1800 flowers on twitter I was able to get a response and after a few exchanges, a refund. Still dissatisfied by the late delivery and extreme difficulty in reaching customer service, but happy that they did the right thing and (eventually) issued a full refund. Doubtful I will use their services again.

I ordered chocolate truffles from 1-800-Flowers for Mother's Day and was informed today, the day before mother's day that the order I had placed and paid for (it was already deducted from my checking account) was unable to be delivered because they no longer deliver this specific item to her zip code. If that was the case, why let me order to begin with? Now I need to go out and purchase something else on Mother's day when I should be at home and relaxing with my family on My mother's day. Thanks a lot 1-800-Flowers. I will never order from you again.

I just wanted to let everyone know that the Flowers were delivered. The box was stolen by the neighbor downstairs son. I'm not sure why UPS left the box in the back door instead of leaving it in the front door which has Mom's mailbox and a door bell. We did notice with the surveillance cameras that they had delivered the box. Thanks.

A neighbor friend of mine received the most beautiful flower arrangement for her birthday in April 2015 called "Floral Embrace." So gorgeous. It was ordered through 1-800-Flowers. I'm going to order a few of this same bouquet to send as special gifts to my mother and niece. I hope that they do as great a job in NC and MN as they did in S.D., CA.

I ordered 2 arrangements from 1-800-Flowers to the SAME address the SAME day. One arrived and the other was confirmed arrived but never arrived. I heard a message from the delivery person leaving his cell number, saying he will attempt later. Couldn't get into the gate. Mind you, the first delivery arrived thru the same gate with no one home. I called him and he didn't answer, so he called me back from my missed call. I asked him about this and that it was strange that the first order was received. He answered me nasty, that he doesn't do the same things other delivery people do. But the best is this -- HE SAID, "My car is giving me issue right now and I have BETTER THINGS to do than deliver your flowers," and hung up on me.

I placed an order for flowers with a balloon for $82 on this website to be delivered to her work on her birthday. Her birthday was around the same time as mothers day, and so I get that the company could have had a lot of deliveries going around... but they ended up cancelling the order without notifying me... when it specifically said on their hotline that no orders could be cancelled that day. I've spent over 3 hours on hold trying to get someone to understand why I was so upset and they would just beat around the bush. I wanted to compensated for what had happened and they were even hesitant to give me a refund for the $82 flowers that were never delivered. The customer service is HORRIBLE, and they violate the terms in their agreement to benefit them. It almost seems like a scam. STAY AWAY, DO NOT ORDER FROM THEM, NOT RELIABLE, and OVERPRICED.

I was so excited Mother's Day. Flowers and chocolate. MY CHOCOLATE WAS MELTED! My flowers look half-dead. No one will help and he sent these the Friday before Mother's Day.

The company sent fresh flowers and gave me a twenty dollar coupon on my next order.

I decided to send my wife flowers from our 4-month-old daughter for her first Mother's Day. Everything was fine, as I ordered several days in advance. I requested the flowers be delivered to the school my wife works at on the Friday before Mother's Day. I had to pay a 20.00 service charge, which I had assumed was a delivery fee. The day came and went and my wife came home empty handed. I tried to call 1-800-Flowers 3 different times and was on hold all three times because the operators were all busy. I waited about 15 minutes each time and eventually gave up. I sent an email to customer service, because it was advertised that there would be a speedy response. I've still not gotten a reply a day later.

I ordered a fruit and chocolate basket for someone special to be delivered on a specific day and received an email confirmation that it would be delivered on that day. On the day of delivery, I received a message from 1-800-Flowers stating that they do not have the address and information needed to deliver. Double checked my information and they did have it.

This is the 1st time that I've ever experienced not having my flower order delivered as promised. I expected to at least reach customer service and was very disappointed not to be able to get through. I've lost confidence in this company.

I ordered Mother's Day flowers for my mother they were wilted when she received them. The driver who delivered said she had to call the florist, who acted rude toward my mother about the arrangement. Told my mother to bring them back and that she didn't have enough drivers to deliver flowers today Friday May 8, 2015! My mother didn't know where the florist was located. Why would my mother have to return the arrangement herself! If you didn't get it right the first time why give you another chance, and the arrangement I ordered for $60 looks like a $34 arrangement. The florist on Mulberry Street in Elizabethtown Ky shouldn't represent 1-800-flowers.com because they cheat the consumer who expect a quality product they purchase.

I ordered flowers for my elderly mother to be delivered the next day, which their website said was available. The flowers did not arrive. I went to the website. No record (surprise surprise) of the order number they emailed me. My bank account shows a pending charge. I called the number. Waited on hold for 35 minutes. Someone picked up (I could hear call center noises in the background) and hung up after a couple of minutes, but said nothing. I called back again, waited on hold for nearly 40 minutes. The same thing happened only after 4 minutes of me hollering hello hello, someone said "ooops" and hung up. Guess I will be disputing this with my bank. NEVER EVER USE THIS SERVICE.

My daughter and son-in-law ordered lilies for Mother's Day 2015. They were delivered by FedEx. HOWEVER FedEx did not even knock on my door, rather left the box of lily "buds" in front of my door in the Florida sunshine! I did not even know they were there until a neighbor told me I had a flower box. Upon opening the box, I found DEAD "BUDS" that were supposed to be lilies!! I called 1-800-Flowers only to have a woman answer that had a poor command on the English language and then offered up a $20 credit to my son-in-law's credit card and to resend the order the following Monday/Tuesday "after" Mother's Day! So, I ended up with a CHEAP VASE with DEAD LILY BUDS!! Save your money. Do not order from this company!

Have been waiting on the phone for over 45 minutes just to speak with a representatives. For how much this arrangement cost I would have expected it to have been healthy. The plant was broken and does not have the buds that are viable. Sadly my husband paid full price, no deals. We are still attempting a resolution.

Flowers arrived from UPS. They were wrapped tightly was not arranged in a vase or any water. Flowers smelled rotten and petals were falling off. I am extremely heart-broken over what I seen. Takes over 30 minutes for anyone to answer the phone. Their kindness is equal to the rotten flowers I received. I will never order or accept flowers from your company ever again! I feel scammed and I say shame on all of you!!! I would prefer you to send the UPS back to my home and pick up your flowers and I am entitled to a refund. Immediately!

I decided to surprise my sister at work with Mother's Day flowers. The picture on the website shows these huge beautiful flowers. When my sister received them and put them in the pot, they turned out to look like a plant I picked myself, all small and ugly. They died the next day completely wilted. Never again.

Yesterday, I left a bad review on this website about 1800FLOWERS.COM, and to my surprise, they responded immediately. Today, I was contacted by **, of Gift Club Services, and she apologized that my order did not meet my expectations. She offered me a partial refund, and a savings pass discount on a future order. I am completely satisfied with the company's generous offer, and especially happy that this issue was resolved so quickly and efficiently.

My dad sent me flowers today for Mother's Day and I must say they look hideous!! He should not have to pay for flowers that look like this! I will be sure to tell him tonight about them (see photo). This is how they look right out of the box and put in the vase. Who knows how long they were in the box before arriving?

It was my mother’s 83rd and probably last birthday, so on May the 3rd I ordered her and paid for a flower birthday cake to be delivered on May the 5th. What happened next was a disaster. I get a phone call from a person from another country not speaking very well English saying that they could not delivery the flower birthday cake I had ordered. Then I explained that I have paid for this and they needed to deliver this item.

I ordered a get well bear and balloon for a family member without incidence. Went to order flowers for Mother's Day and use the $13.45 credit they said I had coming. On checking out they charged me full price for the flowers they had discounted.

Do NOT order from 1800flowers. This is what you get for $90. They came wilted and look horrible after 48 hour. I called the customer service line and they will not refund the money paid for this garbage even though they say they have a 7 day freshness guarantee and their website will not let you post pics of this trash and when I post to my timeline it gets deleted.

I bought a Valentine's gift from 1-800-Flowers and paid extra for guaranteed delivery on Valentine's day. The gift was fine, but it was delivered before Valentine's day. I find that extremely unacceptable and borderline fraud considering that the charge for guaranteed V-day delivery was unreasonably high. That was the last time I will ever get anything from 1-800-Flowers.

I have used 1800-Flowers many times in the past. I'm very disappointed in the fact they have changed the sizes of the vases from 11 or 12 inch to 5 to 7 inches. Now their large items are the size of a small item but at the COST of a large item. Customer Service and operators are most of the time foreign speaking and don't understand much English. They have outsourced their operators to get government subsidies. One more thing their 14.99 handling and delivery charges are KEPT BY 1800-FLOWERS. The florist makes your arrangements and absorbs the cost of delivery! My solution was to go to Safeway locally - they have beautiful flowers that last longer and friendly people. Long distance I call the florist directly. Tired of 1800-Flowers!

Against my better judgment I called 1800flowers to order Mother's Day blooms. The online order went smoothly until the total showed a $30 shipping fee. I called the 800 # to question them. The foreign woman offered me free shipping so I told her to complete the order. She kept putting me on hold for a variety of reasons, i.e. confirming the arrangement. After 25 minutes, 3 holds and a $15 increase to my "free" shipping, I asked for her supervisor. She stated that the supervisor was taking a call and I'd have to hold. She returned about a minute later to tell me the supervisor was still on a call; by then I was disgusted and told her to cancel the entire order. The language barrier and 5 second delay didn't help matters. Never, never, never again.

On April 26 I ordered flowers online for my mother who had just entered hospice care. I wanted to make sure the flowers arrived before the Mother's Day rush, so I selected the next available delivery date from the 1-800-flowers online order calendar. I got an order confirmation in email which I should have examined closely. When the flowers had not been delivered by late afternoon May 1, I went online and found that my credit card was charged, then went to the 1-800-Flowers website to track my order and discovered that it would not be delivered until May 13! I called 1-800-flowers. The lady told me that that's the date I chose online. She urged me to place future orders over the phone--talk about confidence in one's system!

I had reunited with my mother since February this year after 11 years. My mother's husband has passed away as well. So this mother's day really count. I had an order placed last Sunday with 1-800-Flowers for May the 8th delivery for Mother's Day. They delivered to her April 29th. I just spent a 100 for a hand deliver on mother's day. 1-800-Flowers wanted to send her the same thing. Then I said no. Should have been a refund. I hope I can make it up.

My husband and I placed an order on 04/28 to have flowers delivered to a friends home 04/29 after the passing of his mother. Our credit card was processed and we received confirmation for delivery. On 04/30 my husband received an email that delivery could not be made and they would be able to do so on 05/12 which was unacceptable. My husband through numerous holds, dropped calls, and various people, received no acceptable resolution from being on the phone from 8:38 pm to 9:46 pm after waiting for a promised phone call between 6-7 pm ET on 04/30. Very poor and unacceptable experience to get shuffled in and out of the country to get resolution. For a company that offers 100% smile guarantee, we were not smiling.

Ordered large flower arrangement for my fiancee's birthday 3 weeks in advance. They were delivered as small order, not large. Returned order. Promised re-delivery next day. Waited. Never arrived. Called only to find out florist couldn't make as pictured. Promised by mgt delivery next day from new vendor. Never happened. Mgt said miscommunication with new vendor. Mgt promised re-delivery from yet another new vendor for today. Never came. Asked for refund (and flowers) and they agreed to 50% refund and yet another re-delivery of flowers. Literally spent hours on telephone over several days and still no resolve. Do not use this company!!!

Thank you for the response. I was mostly upset not that it wasn't delivered ( I can understand the issue), so much as the fact that I was told it was delivered when it wasn't. Then communication with customer service made me think I was only getting a refund on the shipping and an item of lesser value would be delivered. The actual outcome was much better (full refund, nice item delivered, and vouchers).

My wife got a text from my business phone number. It said, "buy flowers for your wife today, with flowers.com." They actually somehow tapped into my phone to send a text!! Customer service, was not surprised. They just said "sorry I'll make a report so it doesn't happen again."