1-800-Flowers.com Reviews

I spent $72 for a display that showed a dog character made out of carnations for my elderly mother in law who had knee surgery. She had no idea what it was supposed to be!!! I’m so upset and angry that I spent my hard earned money on this. Terrible, I will NEVER be free from you again.

The only problem I've ever had was that my stepmom lived on a rural road and I sent her flowers for mother's day once, and they had a hell of a time finding the house, although there are only 4 houses on the whole road...

The delivery was on time, the flowers were beautiful, but I think the amount for your money could be a little better. They could make it appear more worth the money by just filling it in a bit better.

I ordered a fern to be sent to an elderly relative who had a birthday in December, and I should mention that she was Jewish. The company sent a poinsettias.

Ordered flowers online for my mom's 70th birthday. Scheduled to be delivered on Sat. Get email, making flowers... email flowers are delivered. I think yeah... Nope Never hear from my mom. Call her in the morning to see how she likes her flowers and she never received them. Call customer service they say they were left at door, even though someone was home all day. They will contact florist and have them redeliver. Never hear back. Except from my mom who still did not receive her flowers. Call Monday same thing will have them redeliver, still no flowers. We are now 4 days and 7 phone calls later, and now they say there is no florist available to deliver.

My sister's birthday was very important because her birthday she is a first time cancer survivor... She received the flowers and it was nothing like the picture and the most of the flowers were dead. I called customer service 2x and offered a redelivery and $20 saving pass. Still waiting for the delivery and you could keep the pass because I will no longer be using your services. If the flowers don't look up to my liking... I want my damn money back!!! Never the ** again!!!

I ordered a sympathy basket for 79.00. With shipping it was 107.00. This was for my sister-in-law. My husband's brother passed away last week. She sent me a photo of the basket, and I was so embarrassed I didn't know what to say. I understood I did not order the "deluxe" version, but this looks more like a $10.00 grocery store item. I live on a fixed income. 107.00 is a lot to me. We were unable to attend the funeral, so I wanted to send something nice. This was definitely not it. The money is one thing, but having to apologize for sending a token of sympathy, was unreal. The funeral was Saturday. Too late to do anything else.

Was leaving hospital. Flowers were for the nurses. Called 1800 flowers, got run around, ONLY had expensive bouquets, then charged me "extra" for Long Distance delivery, then - they delivered from florist across the street! Would not refund "long distance" delivery charges - Will never use them again!

Love the flowers and I order to send home to my daughter and they were delivered right on time. I wouldn't use anyone else. I love them. They have everything.

On January 17 ordered an expensive Harry and David grand basket for the funeral of the mother of one of our employees. It did not arrive until January 25th, long after the funeral and burial and all out of town guests were gone. Their customer service "thank you for your feedback and we hope to service you in the near future" is a joke. I will never use them or any of their sister companies.

Website and online service is terrific and gives their service a cut above the others. Their flower selections are way better than the competitors. Arrangements are beautiful and simple at the same time.

The quality of the flowers was less than favorable, got the wrong ones delivered. The company did deliver the corrected order the day after however that was not the issue. The event has passed and the quality of both flowers left quite a bit to be desired. The roses just drooped. The irises just drooped.

My order was received as promised, but the chocolate dipped strawberries were damaged in shipping and the chocolate on them was cracked and broken off, strawberries not fresh and to my surprise one was moldy! This was a surprise anniversary gift to my husband and you can imagine how embarrassed and disappointed I was when he opened it! Especially for the price I paid... not cheap. Customer service issued me a 50% refund and a $20 voucher for my next order! This did not include the $40 Groupon voucher that I paid $20 for.

Placed an order as a birthday gift 10 days prior to event. Flowers were not delivered on the right day. Spent 4 days calling 1-800-Flowers and speaking with customer service associates and managers. Still haven't had flowers delivered. The customer service people a good tom deal with but their local florists are terrible. Have bought many arranges through the years- will NEVER use this company again.

The flowers delivered were not as pictured. I paid extra for a fuller vase arrangement of assorted flowers. The flowers delivered were 60% flowers and mostly greens. Luckily I was able to see the delivered product in person. I then spent nearly TWO HOURS on 2 separate calls with 1800FLowers operators who first said they could not redeliver what I ordered because the local florist said they didn't have the flowers (these were basic everyday flowers). My mother was now in the hospital so they could not deliver to the hospital. They said they would deliver to my house. Then I got an email (lucky I saw it) and had to call them back only to deal with another operator who quite frankly was hard to understand just as the first operator.

Their flowers were laid on top of two live plants on my porch. They could have laid the box on up against the storm door, the wall of the porch, the rails around the porch, or on the large dead plant directly beside the two large plants. When I called they said that it wasn't their problem. They offered no resolution, they just passed the buck saying to contact the delivery company. They didn't even offer to contact the delivery company themselves, they just passed the buck. These plants were rare and expensive and I have kept them alive for two years. There is only one outlet that I know of that has them and the shipping charges from the West Coast (I am on the East Coast) was $25. This was a gift for my birthday and they have ruined it.

I am currently stationed in South Korea and my husband's grandfather passed away in the states. Since we could not go to the funeral we decided to send some flowers to the Church that he was buried. The funeral was on 13 January 2018 and I ordered flowers on 12 January 2018. I received an email from 1-800-Flowers stating that they were trying to get in contact with me, which I gave them the phone number of my mother in-law, due to us being stationed overseas and they would not be able to get in touch with us.

I appreciate the fast delivery but the bouquets look terrible. And for the price I’m paying I expect SO MUCH MORE. Don’t waste your time here because you can get a much more beautiful bouquet from your nearest grocery store. The pictures are what I ordered vs. what got delivered to me.

Ordered a large funeral basket for a close friend service. Ordered on Friday for service on Monday morning. I receive an email at 2:00 pm Saturday saying they were unable to deliver the basket. Why I do not know no reasonable explanation. They assured me it would be delivered by 10 am on Monday. The service at 11 am... OK. I arrive at 10:30 no flower. They say, "Sorry can we send it to your house", What. No!!! Then they ask to speak to the family. FOR WHAT!!! "Lady can I get my refund cause this is unacceptable and you should have not taken my order. There will be no others... thank you." The refund was short $2.99 because there had been a change in the original order, by them. They finally agreed to send me a paper check for the remainder which can take 30 to 45 days. I said ok. Wish I had read reviews before ordering.

Ordered the 2 Dozen roses for my Daughter's Birthday. Called them to confirm delivery and they said it will be delivered by FedEx. It will come in a kit so I can put together myself, WTF, I'm not a Florist and the picture shows an elegant bouquet of Roses. I told them to Cancel and they Refused! They said it was being processed and I cant cancel the order! ** this Company!! PROCEED AT YOUR PERIL!!!

I am 73 yrs old and save $100 to order a Christmas centerpiece. It was ordered on 12/2/2017 to be delivered on 12/22/2017. The centerpiece was never sent. I called and asked if they got it and they did not. I emailed 1800-Flowers. They said it was delivered 12/23. It was not. I asked them to credit my credit card the $99 and changed and instead I got this boo hoo hoo apology and they want to give a $20 credit. I just want my money back. How dare they rip off a senior citizen on a fixed income and just brush it off like it was nothing.

I ordered flowers for 2 people that were supposed to be delivered the Friday before Christmas. They never told me they weren't delivered. Then they send an email that they would be delivered the DAY AFTER CHRISTMAS!! What a terrible thing to do to someone on a holiday. They still weren't delivered the day after Christmas. So far one has been delivered 4 DAYS AFTER CHRISTMAS and one HAS NEVER BEEN DELIVERED!! Never again. Very poor customer service.

Ordered Flowers for my 86 year old grandmother's birthday. (I live hours away). Got a message that they were delivered. My aunt said they were NOT delivered. 1800FLOWERS does NOT answer the phone. FINALLY after multiple phone calls and several emails, some flowers arrived 2 days late and the flowers were dead! (My aunt said it was the smallest, saddest looking bouquet of flowers - 4 dead roses and some daises for $75 - MANY MORE in the photo online!). 1800FLOWERS said they would deliver again and NEVER DID. Called to tell them they didn't deliver again like they said... and they said they would put a $20 credit on my account. Less than 1/4 of what I paid.

On 12/5, we ordered a Christmas gift delivery of gourmet popcorn to be delivered monthly beginning 12/15–20 in time for holiday. Received confirmation of order and delivery time in email. Credit card charged on 12/6. On 12/23 my sister informs me nothing arrived. Been on phone 4 hours on 12/23 and another 2 hours today 12/27. Nothing has shipped!!! We are now on hold 30 minutes waiting for our 3rd supervisor.

First of all I ordered flowers for a last minute Christmas gift with guaranteed delivery on December 23rd. The flowers were a gift and still not delivered but yet they took my money. Buyer beware. Do NOT use them. Customer service was horrible and all they offered me was a coupon for my next visit. No thanks. Never ever again!!!

I'll keep my review short. But bottom line, this company just basically sometimes delivers, sometimes it doesn't. I am not sure why I've kept using it. I think it's because their website is good. But Never again. At least twice orders just weren't delivered in Carpinteria CA, and multiple times in Canada. Essentially they place the orders with local florists, but if those local florists don't have the flowers or just don't deliver, they just don't follow up. They don't check. They don't call you. They don't notify anyone. They also farm out customer service to other countries, so you get people that barely speak English trying to help you. I have never written a review like this. I'm not a complainer. But this just was (again) a terrible experience. I hope they fix this systemic problem.

I am so upset with 1800flowers. I placed a order for my fiancé's family Christmas party. I do most of my shopping online. This was not delivered on the day they said it would. I called on Christmas Eve and spoke with a customer service representative and she assured me it would be delivered that day and if no one was home it would be left on the porch. Needless to say the entire holiday went by and it was never delivered.

So my husband decided to surprise me for my birthday and send some flowers, chocolate covered strawberries and a balloon to my job, but it was a disaster. Not only did he pay for expedited delivery which cost him more out of pocket money, but he was told the flowers will get to my work place before I left work. So on my birthday I only received my chocolate covered strawberries, no flowers and no balloons. I had to call and ask for a manager which she did refund almost all his money back and promised I will get my remaining order the following day, but my flowers got deliver the next day almost dead because they left them in the box and it didn’t even have that foam thing with water.

I was suppose to receive flowers yesterday and was home the entire day but nothing arrived. My husband received an email this morning saying they were delivered but they were not. Screw you for messing up this order and thanks for ruining my Christmas. DO NOT do business with this company.

Ordered flower arrangement for delivery on December 20, 2017 to a funeral home. After getting a text that the order had been filled and I will be notified when the flowers are delivered, I received no more texts. I had to track down what happened. The online tracking system was terrible. Gave no details whether it was delivered or not. Not useful. I had to call and get a person. They said it hadn’t been delivered. Very upsetting. Got a $20 gift card for my troubles. Have heard people are having trouble with 1-800-Flowers now.

I ordered my annual flower delivery to my elderly parents and their single friend on Dec 21, 2017 for deliver on 12/22. I had just gotten back from an overseas trip and had the flu so the best I could do this year was to "say it with Flowers". I got a phone message from them on 12/22 saying they had to make some changes to make the deliver and "if I would like to call I could". I assumed no contact would leave as-is with the changes but the delivery would be made. I then got another call later in the day which I picked up but no one was there. I then got an email to call them which I did. The person on the helpline said the order was "locked" and he couldn't look at the details but that he would call back once open.

I placed a same day delivery order with this company since so many patients get flowers from them. I called 4 hours after I ordered to find out what time the flowers would arrive, and they told me since it’s a hospital it’ll be between 9a-3p. I informed that it was already 348pm so that was not accurate, they then put me on hold and spoke to the flower shop, who said they guaranteed delivery by 5pm. I called again at 520pm and still no flowers. The woman on the line could care less that I was upset or needed these flowers delivered ASAP due to the recipient leaving at 730pm.

I ordered flowers for delivery and they were delivered to the wrong address even though I gave them the correct address. I contacted them right away and they said they would redeliver that day. That did not happen and when I contacted them again they said again they would redeliver and again it did not happen. All I would get was a form response and a promise that they would take care of it which two days later it was not resolved. My experience with this company was very poor. This was not the first time this has happened. This was a Christmas gift which now the recipient will not get. I will never use this company again. I DM the customer service and they were no help then they publicly published my tweet from our private exchanges which I had to try to delete. They finally said they would refund me and not fix the situation. No heart.

What a terrible experience. On December 17th I ordered online a Christmas flower tree. Same one I have ordered many times. After the money is removed from my account almost 100 dollars I get a phone call that says they can’t get this in my area. On December 19th I call you guys again and ask why my refund is not there yet. You tell me 3 to 5 days. Are you kidding me. Then the salesperson says, "Oh yeah we can get that in your area." So we order it again using my Groupon code, and a 20 dollar courtesy discount for inconvenience. But oh yeah we’re gonna take almost 90+ dollars out of your bank until the process is complete then it will come down to 64.

In Dec 2016, I ordered a delivery of a cookie gift from 1-800-flowers and the delivery was OK. This year, in December 2017, I ordered two deliveries (to businesses), each for a sweet-roll assortment. The deliveries were to be made Dec. 20 - on Dec. 19, I received a phone call from someone at 1-800-flowers saying the sweet rolls were out of stock, I agreed to let them substitute a cookie assortment and make the delivery on Dec. 21. When I got the confirmation emails, I learned that they had substituted dog treats instead of substituting cookies for humans. I had to call several times to get the order cancelled - supposedly I will get the charge refunded. The last agent I spoke to was Moira on Dec. 21 at 11:49 a.m. PST. I am angry and appalled at the stupidity and lack of quality assurance at this company. I will do my best to discourage others from using them. 1-800-flowers is a con-artist organization.

This is the 3rd time I have ordered from them and they continue to disappoint and embarrass. Their customer service repeats the same line over and over, they never resolve the issues, always late and terrible flowers and they charge you for it!! I have learned my lesson. NEVER WILL I ORDER FROM THEM AGAIN.

I ordered a fruit box to be sent to a friend. It was delivered to the wrong house, and the fruit froze. I contacted 1-800-Flowers via email to find out if they had a refund or replacement policy. Within an hour they responded that a new box was on the way to my friend and that I also was given an account credit against my next order. Mistakes happen, how they are handled is what matters. This one was settled faster and better than I would have expected. I recommend 1-800-Flowers.com highly.

Their online system is not safe... If you use your credit card it will be shopping around the world within 24 hours. My order went from 5 arrangements to 9. It took at least 6 hours of phone calls and I am still waiting for the credit from their errors. Horrible horrible horrible... DO NOT USE THIS COMPANY. Free shipping means a charge of almost $20.00 for processing. WORST COMPANY EVER!!!

I placed two orders for the same recipient (who was in the hospital) on the same day, both for same day delivery, as advertised on the 1-800-Flowers website. The latter of the two orders was delivered on time. However, the first order was not. I received a voicemail saying, "In order to provide you with the most beautiful bouquet possible, it will be delivered tomorrow". I called first thing the next morning to let them know the flowers needed to be there by a certain time, as the recipient was getting discharged that day at 1pm.

I ordered flowers for my wife’s birthday from 1800flowers.com. After paying the extra service fee to assure they would arrive at her work on time, she never received them. I immediately called and was told they would be delivered to my home address. They never did arrive. The next day I called to cancel the order and was told my account would be credited in 2-3 days. Two days later the flowers arrived at my wife’s work, already beginning to turn brown. I then contacted the company a third time and was told that they could find nothing stating that the order had been cancelled and was told I would be issued a refund immediately and send an immediate credit to my account.

I have been ordering from this company for many years; however, during the past month I have had horrible experiences. Flowers were to be delivered on 12/6/2017; Package was shipped in time; however the shipment went to another state and delayed delivery by 7 days. Enough time to miss the occasion and the arrangement to be dried out. Epic failure. I contacted 1-800-Flowers.com and received a $20 coupon. I should have sought FULL REFUND. I placed an additional order for 3 arrangements to be delivered 12/17/2017. This time 2 of the 3 received their flowers.

My boyfriend ordered me flowers from 1-800-Flowers.com, and they delivered them partially dead. So, he called them and told them when he had seen what I brought home (I guess they have a 7 day guarantee). They offered to replace the flowers free of charge, but not only did I NEVER receive the replacement flowers... he never told me about them and was going to make them a surprise again. 1800 Flowers called ME to verify the order, and then three more times to see if I had ever received them.

I ordered a flower arrangement for a lady's 90th birthday on December 13, 2017. Promised date of arrival for her birthday was on December 16th. I received a call on the 16th at 10:30 pm central time advising me they could not deliver and would not until Tuesday, December 19th. Such poor customer service and will never order from them again.

No longer using this company. In addition to paying a premium and taxes, they charge a $14.99 service charge! Arrangements are being delivered by a local florist. This can add as much as 20% to the cost of the arrangement. What a ripoff!

I ordered an arrangement for my friend in Hawaii through 1-800-Flowers.com. The item delivered was nothing like the item description ordered. 1-800-Flowers promised redelivery to correct the issue. Nothing was ever delivered. They promised to deliver again. Nothing. Dealing with this place has been a total nightmare.

I've never had an issue with my flower deliveries. I've used them many times (probably spent over $800 this year alone) and the service and flowers are always impeccable. If I have to call them to change the date of delivery or about modifications that may need to be changed, I always get a person on the line within 1 minute of calling them. I am very pleased with my service! Thank you!!!

Very disappointed in 1-800-Flowers. Flowers received were half of what was pictured and promised in their specs. They have a "100% Smile Guarantee" that seems to be just an ad gimmick. Was offered a 50% refund. Will never order from 1-800-Flowers again. Terrible company to do business with. They don't stand behind their product.

My flowers were supposed to be delivered for my mother's 77th birthday. I had hoped to send something special since I couldn't be with her. However, they were a day late and they were dropped over the fence upon delivery (even though my mother was home). They tried to send a $20 savings coupon to apologize, but I am not interested in using their terrible service. It is pricey and low quality. I won't be using them again!

Ordered the largest type of arrangement by name for a birthday gift and the arrangement that arrived was not at all like the one ordered. Complained immediately to 1-800-Flowers.com without any response. Demanded refund but again, no response. Do not order flowers for delivery through this company unless you plan on being severely disappointed! Will never order flowers with this company again.

When the flowers that I paid for, and scheduled to have delivered to my mother on her 80th birthday did not arrive, I called and spoke with a representative. I was apologized to and told that they would be delivered the following morning. They did not arrive at all that day either. I called again and was told that they would then be delivered on Monday, 3 days later than scheduled. I canceled my order altogether and will not use them again.

Great Company and great international delivery service. I ordered a beautiful pink orchid for my mom who lives in Italy, The plant was delivered on time. The orchid was just like the one I choose online, even better. Will use them again in the future. They made my mom super happy. Great, great quality service. Thank you.

I ordered an arrangement pictured on their website which would be arranged and delivered to San Clemente, CA. by a local florist. I chose the largest size. The arrangement that was delivered was so small it didn’t even come close to their smallest size pictured. And the flowers looked old. It was small, thin, and didn’t even have all the types of flowers that was supposed to be included. It was horrible and looked like garbage. I wish I knew what florist was used. I will never use 1-800-Flowers again. This has happened to me before. I paid a lot of money for crap.

I ordered some Autumn flower arrangements for a birthday and had them delivered to me. The arrangements were not even close to what was pictured on the website other than the containers matching. The arrangements were thin and the flowers were already wilted. They were pathetic! And they were arranged at a local florist, Hunt’s Flowers in Baton Rouge, LA. This was so disappointing. I have attached pictures of the images from the 1-800-FLOWERS website and what I actually received. The pictures speak for themselves!

One of our coworkers lost a family member, we placed an order selecting the flowers, the funeral home's name and address, the time of the service and the family name. We received notice 15 minutes prior to the funeral service that they could not deliver in time!!! I was flabbergasted. I have never ordered from this company before and I sure as heck will not ever do it again. How devastating to find out our sympathy could not be expressed as ordered. There is no "do-over" here! 1-800 flowers offered a $20 off my next order... Seriously??? I called the funeral home and told them 1-800-Flowers was not worthy to have their link on the home's website for ordering flowers... What a joke! If I could give them negative stars I would.

I ordered some sympathy flowers for my friend's funeral. I paid extra for the flowers to be delivered on the date of the funeral. The flowers were never delivered and I was never informed. But the charge was placed on my credit card. When I called about the status, the phone rep stated that the florist did not have the kind of flowers. And they were only going to refund me the service charge. When I asked to speak to a supervisor, the phone was disconnected and no one ever called me back.

I am in dog rescue so when one of our co-directors and good friend lost her dog on Wednesday Oct 25 2017 suddenly and unexpectedly, we decided to send her a basket. We wanted something different and lo and behold there on 1-800-Flowers was a basket with a dog made of carnations. I placed the order yesterday morning Oct 26 2017 received my confirmation and went on my merry way thinking it was the perfect sympathy thing for her.

I am livid with this company. I ordered a funeral arrangement for a very dear aunt and paid an extra fee for early delivery, by 3:00 p.m. No flowers came. I called the company and was told delivery was attempted at 2:45. This is a total lie because there was family and the funeral director present at that time, and the funeral home has a way for any florist to leave a delivery even if no one is available.

I ordered flowers online. 2 doz roses and they are being delivered to a workplace. The picture shows roses in a vase. I called about delivery cause I received an email that shows they will be delivered in a box by FedEx. FEDEX!!! And sometime between 8 am and 8 pm. So the whole surprise of seeing this big bouquet of roses show up at her work is now down the tubes... Great job 1800 flowers. I will never use or recommend or even speak about you ever again.

I couldn't attend my grandmother's funeral in person, so I sent an arrangement for services. Paid extra to ensure early delivery. For some mysterious reason, 1-800-Flowers took it upon themselves to call the location where services were held to verify the deceased (?!) and then called me eight times without leaving a vm. Ninth phone call resulted in a voicemail, after which I called them back and was assured the order was being delivered. I even received a delivery confirmation. My family informed me the flowers were never delivered. After I contacted 1-800-Flowers about the embarrassing situation they created for my grandmother's funeral, I received a form letter about how they 'deliver smiles' and offered a $20 'savings pass' towards a future purchase. Unbelievably insensitive and insulting. I thought I was working with a reputable and responsible business.

I ordered flowers from their website for my mom. They did not come the day they were suppose to. After 3 days of calling and complaining I finally got a call from the delivery guy who gave a million excuses. He was not affiliated with a local florist. Since the company refused to give me a refund we waited another 2 days and many phone calls later the guy finally delivered a small vase of pretty 4 fresh flowers but nothing near what we ordered or what we paid for them. I gave them 2 stars because at least the delivery guy brought something several days late. I could have bought those flowers at Walmart for maybe $15.00 and the vase from a Dollar Tree. The company won't tell you the name of the florist because they false advertise and don't work with a reputable florist. It is a total scam company. If I didn't continually complain I wouldn't have gotten any flowers for sure. Don't use this company.

I bought a necklace with a keepsake box from these morons for my wife for our anniversary. Now unlike some of the horror stories I read, it did arrive on time because myself and the rep had to modify the delivery date because it was my fault for picking a date a week later, would be a day late at the earliest. So that's my fault. Now when she got the necklace, it was like it was made for a kid. My wife is small framed and that chain at the max length was like a choker and she didn't care for that.

Ordered flowers same day service. Was emailed a confirmation that delivery was made. Recipient never received the flowers. Called customer service and they couldn't get the florist on the phone to find out what happened. Set up redelivery instead for the day AFTER I wanted them delivered originally. Still not delivered... Yet another call to CS and they said that since it was only 10:30am they would change florists to one that would deliver today (Sunday). Shortly after I got a call from the same CS agent with 1800flowers who said she "just realized" that none of the florists they work with deliver on Sat or SUN! UUgh, canceled my order and went with 1stopflorist.com. I JUST WANTED TO ORDER FLOWERS!!! WHAT A WASTE OF TIME!!!

I received a box (memory candle) which I assume was for my mother's funeral. The card was written for another person from a person I did not know! The phone number on the mailing label, under my address, was not mine. So another person received the wrong item too. Or at least the wrong message! I called 1-800-Flowers and they were no help. The customer service person did not understand what I was telling him. I have no idea who may have attempted to send our family a gift. What a mess! Four people not satisfied in this transaction!!!

Great company to use if you have sixty dollars you need to get rid of. Used 1-800-Flowers to have flowers delivered to a friend in the hospital. I got an email saying they couldn't deliver the flowers. They apparently couldn't find the cardiology ward of a major Philadelphia hospital. They said they would try again. The flowers were never delivered. I filed multiple complaints and calls as to where the flowers were. The only response I got from them was the 60 charge on my debit card. No email back. The operator on the phone can never help nor offer a refund. Will never use them again.

I ordered flowers for Saturday delivery for my moms 80th birthday, they never arrived, I chatted with 800-Flowers that night, she said out for delivery, they were not. I chatted with 800-Flowers Sunday morning, told them order never arrived. She called my mom to verify & called the florist, they were closed. Apparently they never intended to deliver that weekend. 800 Flowers found a florist that could deliver on Sunday. They delivered that afternoon. The flowers did not look like the picture I ordered from & the roses looked like they will fall apart any minute.

Terrible business! After attempting to order online twice from 2 different devices the site wasn't working. Then spoke to 2 different people one being a manager. They STILL didn't get my info correct because apparently they never got the correct address because my sympathy gift basket never got delivered after charging me more money and giving me a later delivery date! WORST COMPANY EVER!!!

I put an order in online and then immediately realized that I put the wrong delivery date on it. I went the chat section of their website where I gave my name and order # and it was confirmed for me that the delivery date was changed. Then I begin to receive totally incoherent emails that are not even addressed to me but asking me about changing my delivery date. I kept responding that it had already been addressed and each time a different rep would send a horribly written email to me. I finally decided to call and when I asked to speak to a manager was put on hold for over 10 mins before I decided to hang up. Right now my order still has the incorrect delivery date on it, I can't talk to anyone, and am so frustrated because there is no way to cancel the order at this point. I will NEVER use this service again.

I placed an order for a coworker's return and wanted it to arrive on the same day. On their site they said order within 1 hour and 42 mins. to guarantee same day business delivery. 5 mins. after placing the order they called and said the delivery guy just left could they deliver tomorrow. I explained that it was truly meaningless the day after the coworker returned. So to please just cancel the order which they told me they could not do. So no I will dispute it on the corporate credit card. I told them I would never use them again since they could not meet their advertised policy.

I was looking around for a website to order a corsage for my homecoming dance. I found one that I liked on 1800flowers. I couldn’t tell if the roses were real or fake from the picture and the description kind of confused me so I called to ask. I was told they were real roses. So I placed my order and they came a week later - the date that I requested the delivery. Turns out they were FAKE roses! I was very upset so I called up to complain and I was told they were sending me a new corsage and that it was going to be delivered the following day (Saturday) between 9 am and 7 pm. My event was at 7 pm so I thought it would be fine. I waited all day for the corsage - nothing came.

Ordered on Friday. Very important that they arrive Saturday by 4:00. Gave them email and phone number. No delivery, no call, no email. When called was told they would be delivered next day. Sorry too late. $20 for delivery and they can't even do that!

I ordered flowers for my mother at 9:30 in the morning. They were guaranteed to be there by 5:00. At 2:00 I was sent an email that they were delivered. This was a lie! My mother never received them! When speaking to customer service they refused to let me speak to a supervisor, would not acknowledge this was their fault. They said they would check on this and call me back. No callback! When I called again, same lies! After a 5th call I told them I would contact the local flower shops to prove they lied about even putting an order in and then was told they would send them tomorrow. I called back and told them to cancel my order. Looong waits to speak with anyone! Business needs to be shut down!

I ordered a corsage for my son's girlfriend. This was their first homecoming dance. After 6 calls throughout the day and the run around each time, corsage was never delivered. I was/am so upset. I will never, ever use 1-800-Flowers again. BUYER BEWARE.

August 25, 2017 I ordered a gorgeous Thank You fruit basket for my boss, it was set to be delivered on August 26. On August 26th I received a phone call, after 3 separate phone calls (I was left on hold for so long, my calls got disconnected) they finally told me what the problem was "oh, the florist we use is unable to deliver your basket today, but we will deliver it tomorrow (Sunday). What??? Just like that, THANK GOD this wasn't a Birthday, or Anniversary or other critical date that my fruit basket had to be there for.

Ordered flowers for my cancer fighting Mom's 75th birthday. And put order in 2 days in advance. After numerous calls and the complete runaround. She never got her flowers. At the end of the day they said there was confusion with what I had requested on card. It was simply a defaulted message from their site. Happy Birthday and many more, Love -----,------. Also take note they have until 7-8 to deliver. Who wants flowers delivered in the evening. Birthday is over by then. Never again for me!

I ordered flowers and a balloon for my wife to celebrate our 25th Wedding Anniversary. The flowers were not delivered. When I call the customer service I was told that they would deliver the next day and that it was better late than never. For a service like this they should never miss a delivery date, they ruined a once in a life time celebration. They should be run out of business to ensure that they are unable to do this to anyone else.

My husband's office ordered flowers for my mom's funeral - to be delivered for the Friday Viewing as the service was the next morning. No flowers came... We buried her Saturday and funeral flowers arrive at my HOUSE on Monday. Not plants, but a funeral arrangement?! When I called 1-800-Flowers it was stated matter of fact that the 'sender' agreed to this? What? Would any sender agree to have flowers 'miss the funeral'? Would anyone think it would be OK to send funeral arrangements to a house? Very poor taste.

I placed an order on August 9, 2017 for a Casket Cover for my father's casket for 249.99. The order was promised for August 10, 2016 but was not delivered on time for my father's viewing on August 11, 2017 at the funeral home. After many phone calls to 1-800-Flowers and being put on hold or my phone calls dropped, I was able to talk to someone on my fifth call and told them to cancel the order since they could not deliver it on time. Then a get an email saying the order had been delivered. What I order and what was delivered from Flower Basket by Becky, 204 Russell St, Darlington, SC 29532 looks nothing like what was advertised and what I ordered!!! We were so embarrassed by the casket cover, my wife went and ordered another casket cover for the casket. My wife and I were so disappointed with your customer service and the delivery of our order that I will never use 1-800-Flowers again.

The flowers that I ordered had a very short shelf life. Almost immediately after they came out of the box they became limp and had to be thrown out in a week.

I previously had good experiences with 1800flowers for holiday occasions but that all changed in the month of June 2017. I had sent out 2 gifts on father's day and one at the end of June. However, the people I sent them to never received them. I tried to file a complaint to the company to see if they could resolve the issue. I never received a response from the company, or a refund, or even an investigation to see if the order was sent but not picked up for some reason. I am deeply disappointed with their services and will not be using them again.

I have used this service before but I won't be using it again. I hate to give the review to 1-800-Flowers but their confidentiality agreement will not allow them to divulge the name/location of the florist. Therefore they will have to bear the brunt of my ire. I am sadly disappointed in the service we (didn't) received. It soured my wife's birthday and I have recourse. Getting my money back just doesn't do much for satisfaction. The delivery person actually let an unknown person sign for the flowers. The signature did not match my name or my wife's. How can you do that when somebody is depending on your professionalism? It doesn't say much for the florist or the inconsiderate moron they employ. This will be the last time I will use their service, and I will make sure that everyone I know will hear this tale. P. S. - Can you believe the soulless act of the dirtbag that would sign for and keep somebody's birthday gift? That goes beyond evil.

I ordered a plant a week before my Grandma's memorial service. They could not deliver it until the day of the service. I called 1800flowers at 8am the morning of the service to verify the delivery would be made before the 10am service. They said it would be delivered by 9am. It was delivered at 1pm, service over. I called requesting a refund, was told I would receive one. Received a call the following morning saying since it was delivered, I would not receive a refund.

Classic collection gourmet gift basket ordered. This collection contains chocolates and cookies and it was a gift from us to our son for his birthday. Unfortunately the gift box did not contain any of these items. After speaking to the customer care I was promised that they would send the correct items this time. Once again the local vendor calls and asks my son as to why he opened the gift box and as to why he did not like what was there in the box! For heaven’s sake it’s a gift and how would he know what we had ordered! The minute we came to know that all items were different and not as described on the website we contacted the customer care. How can this local vendor talk to my son like this? You need to seriously reconsider having them as your vendors. Very very disappointed.

1-800-Flowers email advertising promoted product in specific region. After placing order and confirming availability, I was called later in the day and told that it was not available. Ordered flowers for same day. I was called after placing order and told it would take a week. Called customer service line and was on hold 5 minutes. I hung up and called back. It took 20 minutes to cancel order and re-credit account. Amount re-credited was incorrect. Phone operators have no resources or authority to resolve problems.

This is the 5th time I have ordered flowers in the last year from them that were never delivered. And when I call to tell them, I am offered a partial credit. I cannot believe that nothing has been done to shut them down. I was a fool for believing their nonsense excuses all these times but never again. They are dishonest and dishonorable. I have never seen such blatant fraud go unpunished. I will NEVER use them again. Please do something other than collect complaints.

I ordered flowers for my wife at 9 AM for same day delivery but the flowers never arrived. I waited till 8 PM which is their cutoff for delivery and still nothing arrived. The next day I reached out to 1800Flowers via phone and they never answered. Tried emailing them next and the response I received was the florist changed the date of delivery to the next day. No notification was sent to me by the florist or 1800Flowers until I reached out to them myself. My recommendation is to use someone else because 1800Flowers is a rip-off.

Placed an order for sympathy flowers to be delivered on 7/12/17 and they weren't delivered. Called on 7/14/17 and they assured me that they would be delivered on 7/15/17. Again, flowers weren't delivered. Called on 7/17/17 and they told me they were changing the florist company and the flowers would be delivered that day. Today is 7/19/17 and no delivery has been made! Unbelievable!!!

Absolute scam! Paid over $130 for this basket + shipping and they delivered a basket that looked like no more than $20. See images below. This was suppose to be a thank you gift for our grandparents who let us stay in their home for free for three months. I was utterly embarrassed. They did offer to replace it. Let's see what gets delivered next time.

I ordered flowers for my niece for her birthday and was overcharged (4times). I had To call twice to place the order. The first call was disconnected shortly after I provided my credit card number. No one called me back however the order was placed. The second attempt I was able to successfully place the order. I found out later after checking my account I was billed three extra times. When I called to notify and complain I was told I had to call back on Monday because there was no one available to assist with refund on Sunday.

I am mid-hassle, trying to have a Get Well Soon flower arrangement delivered to my sister. My sister had a very major surgery a few months ago and is staying home for the next few months while she heals. I thought it would be sweet to send her a flower arrangement shaped like a cat (her favorite). I ordered on Friday to have the item delivered Monday (plenty of time, so I thought). I get an email Monday that says the recipient was not home but they would try Tuesday. The email said "I did not need to do anything" so I shrugged it off. Following morning I get about four phone calls from 1-800-Flowers.com.

I placed an order on Friday July 7th for a large floral arrangement for a co-worker who tragically lost her pet. I was assured delivery for Saturday the 8th. Never showed up! I called on Monday when I learned they were never delivered to get false promises of a $20 credit and deliver promised for Monday July 10th. Again, flowers never showed up. I called last night, was told they can't refund me without cancelling the order. After requesting to speak to a supervisor I was assured a full credit and delivery today. So far, no delivery updates and no flowers. This has a been a $150 nightmare! They could care less about the inconvenience they caused and actually got rude with me! The only nice person I spoke to on 1 of my 4 calls was the supervisor!

I was sent roses for my birthday. They arrived in good shape but were left on the porch in the direct sunlight on a 90*+ day for several hours as no one was home to bring them inside. One dozen was more open than the other but none of the flowers really opened (bloomed) at all and sadly there was no fragrance which was a bummer. I know that roses do not have a strong fragrance but I was surprised at no beautiful smell to liven the room. They were just for looks. I followed all of the trimming and water additive instructions and just tossed the remaining flowers out today. Most of the flowers lasted 10 days before wilting but with no fragrance. Almost like plastic flowers. The receipt directed me to a website with a survey which also does not seem to exist.

I received the Passion for Purple Roses as my 50th birthday present. The roses were wilted, had dead spots and in less than 24 hours, they are ALL wilted and dying. This is ridiculous as the amount you pay for this arrangement is not your grocery store purchase. They "guarantee" satisfaction, they should never be sending out sub-par merchandise and charging the prices they do. This was extremely disappointing and from the looks of this website, this is commonplace for this company. Will not ever use or recommend this company to anyone I know.

It is my mother's birthday, I ordered flowers for next day delivery. They charged me, sent me an email that order was received... Got an email saying that order was being delivered. No word from my mother on any delivery. I call them and they say that in fact, they could not find a florist to deliver today... or ever. But they would kindly offer me a 50% refund on my next order!!! Are you kidding me. This business is a scam.

On Friday the 12th I ordered flowers for mothers day, I called the call center to place the order and it was accepted and Saturday the 13th was the delivery date. On Saturdays the 13th no flowers were delivered. I had to call again and the call center assured me they were out for delivery. The flowers were delivered on the Monday after mothers day. I recommend to all that this company should NOT be used. It turns out the call center did not capture the correct address - note the call center appears to be outsourced another country I suspect China but could be wrong. I also suspect that this is the reason for the wrong address. This is the first review I've written and I strongly urge all to not use 1-800-flowers. Customer service is not here.

Ordered flower arrangement by phone for funeral services of a relative. Was told they needed to go a day early to be able to deliver and I said that would be fine. No call, no email, nothing telling me order was not filled. Son called from viewing and told flowers were not there, I called and was told, "Oh sorry," mistake made but they would be glad to deliver on Monday instead of Saturday. Since funeral is Monday morning I guessed they would not get there in time and just had to cancel order. Oh yippee, they give me a 20 dollar credit for the mistake. Does not make up for the disappointment to me, and family. Never will trust again.

My daughter sent me a Gardenia plant for Mother's Day. It arrived with black spots on the leaves. I cleaned them but a few weeks later it was covered with webs and bugs. My daughter called them and they said they would send a new one, call me to apologize and credit her account for $20. I never got a call but did get another plant. This one arrived with chewed leaves, black spots on leaves and 2 live caterpillars. This time my daughter was told they would give her 1/2 her money back. And I have two bug infested plants.

I wanted to do something special for my best friend. I tried to get on their website and the item I wanted wasn't going to deliver on time. So I called them. Their customer service department is a joke. I ordered some flowers then changed my mind. I cancelled the flower arrangement and they charged my card. I was told this was an authorization. Then why did you charge my card when I never authorized it. I called them Sunday and Monday and even spoke with a manager to get my credit. She was a joke too. Here it is Tuesday and that charge is still on my card. Please save yourselves. I did order from them a second time but got no order number. The worst customer service I have ever dealt with.

I ordered my mother a birthday gift on 6/14/17 to be delivered on 6/18/17. I waited around ALL day on the 18th for the arrival of the balloon, chocolate, and birthday bouquet I ordered, only for it to never show up. I emailed their customer service and was informed that there were no florists in my area to fulfill my order!!! Thanks for the heads up!!! I requested I be refunded my money only to have them reply two or three times ignoring my request, pushing a new bouquet and a $20 voucher on my next order. Yeah right. They refunded me, but omitted the tax I paid for some reason. Showing them I paid $5.68 in tax, they say I paid no tax and that they already processed my refund. So now I'm out the money I paid in tax on a service I did not receive AND my mom ended up empty handed on her birthday. Worst company experience I've ever had BY FAR!!

I ordered a sympathy arrangement from 1-800-Flowers to be delivered next day. I find out the delivery was never made so I called and I was told the delivery is was being done until the following weekend. Not only that I paid extra for them to delivery next day I never got an email or a call to let me know what was going on. Very unconsidered from their part, never got an apology or try to fix the problem. I will never ever will order flowers from 1-800-Flowers again! The worst is not the first time that happened.

What I got was not even close to what my fiance ordered for me. Was supposed to be calla lilies, pink Stargazer lilies and a white rose with an actual card!!! What they delivered was rainbow roses, not equal to what he even paid for. The rainbow roses that came were wilted, one was actually broken off. Instead of a card, I got a small printed message. Do yourself a favor, use Google to find a local florist. Sooo disappointed and saddened???

Twice I have tried to use this company and on the special day the flowers were to be delivered they either didn't show or called to say we don't have the flowers, which is fine, but then they went on to say that they couldn't deliver until the following day, completely missing the special day. I would rather explain to my mother that she isn't getting flowers from me than to support such a failure of a business model as this one. I gave them a second chance and on the day they tell me they can't do it. Absolutely worthless company. I don't expect them to be around for much longer.

Deliver on time is a must. Have missed, no communication back to the customer, only late afternoon on the date the flowers should be delivered (18:30h) - and the website says deliveries UP TO 20:00h!!! Contacted agent who told me only would be possible to deliver next day. Well, next day was the day after my wedding anniversary date!!! Big miss!!! I accepted to be delivered next day. OK, next day, around 11:30h AM, called my wife and nobody delivered any flowers!!! I would expect at least to have this delivery done first hour in the morning. Called to cancel it. THIS IS UNACCEPTABLE AND NEVER GONNA USE AGAIN 1800FLOWERS.COM.

Placed an order for flowers for my daughter's birthday. Paid a premium shipping expense to have them delivered next day Saturday. It was only through my inquiry questioning the delivery timing that I found out they would not be delivered until the following Tuesday. They offered a $20 Saving card on my next purchase - which will never happen. Didn't even offer to refund the shipping charges. Customer Service had the gull to state that they changed the delivery to Tuesday at no additional cost to me. Seriously. I called FTD who will deliver the flowers to my daughter today! Can you guess who I am using in the future! Christopher McCann should be ashamed of his company! With all of these customer complaints, heads should roll.

I ordered the Victorian Elegance for my girlfriend's birthday. I paid not only for the large arrangement but also what was pictured. I got a small arrangement and a green vase. In the picture not only did the arrangement seem larger but the vase was clear. I'm very dissatisfied with what I was given and will never use them again.

Do not waste your time or money on this customer. I purchased a meaningful tree for my mom for Mother's Day, nearly a week before and to have it delivered on Friday before Mother's Day to make sure she received if there was a delay in delivery. Well they cancelled my order without telling me, I had my mom wait for her delivery and nothing!!! Took me emailing and calling to figure out what happened and all they wanted to do was give me a discount on my next order!! They weren't able to send her anything for nearly 3 weeks after Mother's Day and it wasn't even the tree I ordered. It was less in price and cheaply made. I will never order from them again, extremely disappointed in how I and my mother were treated as customers and wouldn't recommend them to anyone.

I just had the extreme misfortune of doing business with this company. I ordered flowers for my mother's birthday yesterday, which were never delivered (despite a confirmation email from them). After launching 5 additional calls into the company, they essentially said I was lying about not receiving the flowers. Apparently, my sister ordered from them as well, and they delivered her order instead of mine. Instead of apologizing, they went on focus on any other orders I wished to make. For the prices they charge (usually a 25% uplift from what the local florist gets), I expected great customer service. My experience was the exact opposite. I would give these people -10 stars if possible. DO NOT USE THIS COMPANY!

I ordered Mother's Day flowers for my mom in NY with a delivery date of 5/13/2017 or 5/14/2017 (at the latest). Mother's Day came and went yet Mom never received the flowers. I called a few days later to complain and the customer service rep apologized, provided a 50% refund on the cost of the flowers, and assured me that they would be delivered within 2 days. I went away for a few days and when I returned I discovered that mom had still not received the flowers.

They advertised they send fruit bouquets online. I placed an order on June 1, 2017 a day before. They never emailed me updated status of my order. I called to find out status of the delivery. It was then they told me there was no way to contact florists or driver at this hour. They said they would try next delivery the next day. It made me so mad because birthday was at that day. I demanded a total refund and canceled the order. They said they were sorry but it didn't help because whole surprise was ruined.

I have had the absolute worst experience with 1-800-Flowers that I need to share with others so that they are very careful about doing business with them. I recently placed an order for an elegant arrangement for a funeral on the West Coast (I live on the East Coast). Received all of the appropriate confirmations with pictures of the arrangement I ordered. A relative who was attending the service sent me a photo of my flowers and I was appalled with the arrangement that was sent. I paid top dollar for it and instead of a beautiful Lenox vase with beautiful and abundant white flowers, the arrangement was in a cheap, plastic urn, with yellow lilies, 6 roses and the rest daisies. I was mortified that a cheap arrangement would be sent when I paid for far better quality.

I ordered a beautiful cheerful bouquet a month ago to cheer up my severely depressed sister. It arrived on the date but was completely wrong. Instead of a large, expensive cheery arrangement of pinks and greens, the bouquet was small, cheap-looking with orangey flowers! After a month of back and forth emails of me complaining and them sweetly promising to fix the problem, I had it. How long does it take to resend the right item? So I told them I just want to stop the madness and get a refund. So they said they would refund me 50% of the purchase price. I am livid! I have to pay for half of their mistake and they pay the other half? I have literally never dealt with such a bad company. Moral of the story, always check reviews before purchasing from any company. All I got out of this was frustration and a headache, which I paid out of pocket for. See pics included...

RUN AWAY AS FAST AS YOU CAN!!! I have used 1-800-Flowers.com twice and both times they failed to deliver the flowers without ever telling me. The first time it was for my wife as a just because kind of thing. I actually paid extra to have them delivered by a certain time on that day (since they were going to her work on a Friday and wanted to ensure she would get them before leaving for the weekend). They never showed and never called. I was disappointed but I figured everyone deserves some grace. Today I paid $100 for flowers to be delivered to very close family friend in the hospital having brain surgery to remove a tumor from her brain. Not only were they not delivered but YET AGAIN, they failed to inform me that they were not being delivered. I only found out because I called to check the status. This is VERY disappointing and after 2 times out of 2 tries is unforgivable. I would HIGHLY recommend anybody looking to send flowers to someone - use a different company.

I ordered a birthday edible fruit bouquet for a friend who works at a school. I indicated on the website that my friend works for a school, so I assumed the delivery would be made in the morning or at least in the early afternoon. When it hadn't arrived by lunch time, I emailed. I was not given an estimated time of delivery. I told them that the school closes at 2 pm. The bouquet was ultimately delivered after 2:30 pm. When I called 1-800-flowers customer service, there was no attempt made to make things right. I was told that my expectations were wrong.

Ordered my mom flowers for Mother's Day. The first one they delivered was for a funeral. When I complained, they said they would resend what I had ordered. But again, they got it wrong. Instead of my mom's favorite flowers, she received a basic house plant. Second order through Cheryl's - a happy birthday tower. Paid for expedited shipping. They had it arriving a week later AND couldn't change it even though they could see online that it specified an earlier date. Now seeing all these reviews - I should have Googled this company first. Stay away from 1800Flowers.com.

Company policy to withhold name of sender - fear based policy. 1 800 Flowers would rather protect a stalker and cheating spouse than provide a receiver of the gift. I want everyone who will read this to know if you receive a gift without a name on it, 1800 Flowers has a policy to help facilitate stalking. In Canada this is not allowed by law... Why in hell do we have such lax protections in the US... NEVER order flowers or agree to accept them without this information... Shop your local florist for better support and customer service than 1800 Flowers... Wrong answer today customer service... Wrong answer.

A good friend of ours' mother passed away two nights ago. Last night my husband, mother in law, and myself decided to order flowers to be delivered to their house. We found a sympathy bouquet and remembrance vase that we thought would be perfect. The website asked what day we wanted it delivered and we chose the next day (Saturday 5/27) and paid $14.99 for delivery. This brought our total to over $100 for a small vase full of lilies, however we figured it would be better than hand delivering something we got from Publix ourselves. Today is now Saturday (delivery day) and I go online to check the status of our order. It is showing that it will be delivered next Saturday, a day after the funeral!!!

Do not use this flower service. I used them to deliver my mother birthday flowers. The flowers are sent in a box instead of being nicely presented to her. Customer service is incompetent. There is no option to select the time you'd like them delivered. Anywhere from 9am-7pm. Flowers were broken upon delivery. To top it off, they were very expensive considering the experience and product. DO NOT USE. Deserves Zero Stars.

I want to alert anyone who plans to order flowers through 1800 FLOWERS. They sent half-dead flowers and half-inflated balloons. After I notified them they sent me an email stating they will send another order the next day. That never happened. They will send you email after email stating they are sorry and will send another order. That is not true. The 1800 number to contact them never works... you have been warned...

They advertised they send fruit bouquets. Never emailed back to say status of order. I called. It was then they told me there were no florists in the area to make that arrangement. They said they would try a different florist the next day. WHAT? I demanded a total refund and cancelled the order. They said they were sorry. I told them to tell their marketing manager to fix their website. If they can't send what is advertised to the area, they should block it out like Edible arrangements does. GEEZ! Do not EVER order from these crooked people.

I placed a Mother's day order on May 5th and requested a May 11th delivery. I received an "Order is Being Prepared for Delivery" notice on the 11th. Delivery never happened. On May 14th I notified 1800Flowers via their website that the flowers did not arrive. They responded that day "We're very sorry... We have rescheduled delivery for the 15th." Delivery never happened. I again communicated via the website that the order was not delivered. They responded that day "We're very sorry... We have rescheduled delivery for the 17th." Delivery never happened. I call the customer service line for 1800Flowers and spoke to a young lady that said "We're very sorry... We have rescheduled delivery for the 18th." Delivery never happened. It's now May 22nd and no flowers.

They only had ONE JOB: to deliver nice flowers, but nope, couldn't do it! I ordered flowers for Mother's Day with more than 4 days prior and when they arrived, my father had to given them back to the driver because they were terrible! The driver said he will come back later but it never happened. Paid 120 bucks for nothing. Got my refund after one hour with an agent. First and last time I use them for sure.

1-800-Flowers.com is a rip-off. I ordered flowers, chocolates and balloons early in the morning for an advertised "same day delivery". I was called back that the florist did not have the flowers I ordered. No problem, right? Well, they couldn't deliver anything for three days! I asked them to cancel the entire order. They would not. They instead offered a delivery 3 days from today, and a 50% discount. I was on the phone a total of EIGHT HOURS, with 6 phone calls and 5 emails. THEY WOULD NOT GIVE ME MY MONEY BACK. Half back, yes. Full? No way. The people on the phone have a horrible command of English. RIP OFF!! Steer clear!

Ordered flowers, candy and a mylar balloon for Mother's Day. Received a delivery confirmation, however mother never received the flowers. They indicated a re-delivery the next day...no delivery. Here we are on day three - no delivery, but offered 50% refund. Maybe someone stole - no...sent to her job which must go through security. No one ever even called her to confirm the re-attempt.

Ordered flowers for funeral services, prior to services online on May 6 2017 morning, scheduled for morning service at church. May 7 called at time of arrival to church they won't be able to fulfill order and stood us up. Very rude on phone. Today is 5/20/2017. No refund yet of 244$. Won't even give them one star. They should not be in business.

I messed up for Mother's Day. All my fault. I ordered flowers from 1-800-Flowers for 5/19 delivery date. I called, they said they cancelled because they ran out of tulips. I didn't receive a call or email about this. I am so upset. It's not funny.

I ordered flowers May 1 for Mother’s Day to be delivered May 14th. However, despite ordering 2 weeks early, the flowers were never delivered to my mother nor did I ever receive any tracking notice or email regarding their lack of delivery. The following Monday (5/15) I called to figure out where my flowers were. The customer service rep had no excuse of why they were not delivered. We agreed he would send me the flowers anyways with a full refund, plus would call my mother to apologize. Nice gesture, right? Sure-- until those flowers ALSO FAILED to turn up more than a week later, my refund was NOT processed, and my mother received no said apology call. So, customer service agent ** completely lied to me. 19 days after ordering… still nothing.

I had ordered flowers from 1-800-Flowers in the past and forgot what a horrible job they did. I just placed an order for Mother's Day and the flowers that arrived were half the number of flowers that were supposed to come in the bouquet. The color was different and they looked nothing like the flowers pictured on their website and the roses were dying when they arrived. I emailed customer service and they said they would send a new one out first thing Monday. The replacement flowers never arrived. I emailed back and they said it would arrive Tuesday and they never arrived.

I ordered online an arrangement on Monday to be delivered the next day to a relative in the hospital. Unfortunately, she was discharged sooner than she expected, so they could not deliver that day. I was completely ok with that since it wasn't their fault she was no longer there. I spoke with a Customer Service Rep on Tuesday and provided her with the home address to redirect the delivery to. I gave her a home address including the city and the state of LA and guaranteed the flowers would be delivered on Wednesday. I received a call on Wednesday stating they had an incorrect address because they had the city correct but listed the STATE as Los Angeles instead of Louisiana. So there was another delay in delivery. CSR stated she would refund the delivery fee and again guaranteed delivery for Thursday.

I ordered a sympathy basket for my neighbor. I found out weeks later that they never received the basket. I called the company and they confirmed that the basket was not sent. They refused to give me a full refund! In addition, there was no compensation for the mistake. They only wanted to give me a credit towards a future purchase. I would never use this company again! I reached out to them eight times. Every agent including a manager said they would take care of it, however, after hanging up the phone, I got an email saying they could only give me a partial credit. Unreal!

My husband ordered flowers for Mother's Day, to be delivered at my office the Friday before. They never showed up. He received a phone call at approx 4 pm that day explaining that they were sorry but were unable to deliver the flowers that day. Nice. Too late in the day to come up with Plan B. They said they would deliver them on Monday and he would receive a full credit. Monday, no flowers. Tuesday, no flowers. He called late Tuesday afternoon and wanted to know what was going on. They said they didn't have a florist in the area. Really? That took DAYS to figure out??? Then they said they would have them delivered the following day and would 'upgrade' the bouquet, at no addt'l charge. Well, it's now Thursday - nearly a week later - and still no flowers. And to really add insult to injury, they have charged his credit card TWICE! Seriously, who does that??

I ordered my flowers this past Thursday morning for Friday delivery. They gladly took my money out of my account immediately at 9:10 a.m. but never followed through with the order. When I called them Saturday morning to find out why my flowers were not delivered by the end of business day on Friday I was told that they would give me a $14.99 credit for the delivery fee and they would resend the flowers by the following Tuesday. Mind you this was a special occasion and a surprise and those flowers needed to be delivered on the agreed date of Friday May 12th, 2017. Not only was my surprise and special occasion ruined but when I ask to speak to a manager I was given a different resolution. After being on hold for approximately 25 minutes he came back and told me that he could send flowers that following Tuesday and he went to the extreme of picking out the bouquet that he could send on that date.

I ordered flowers for my step mom to be delivered the day before Mother's Day. When the flowers were not delivered on the day I chose, I called and they assured me that it would be delivered the next day. The flowers never made it, so I called again and got a different representative who promised me that the flowers would be delivered on Sunday and even gave me a new tracking number. Sunday came along and no flowers again. I called once more and they said they did not have any record of me calling and the flowers will be delivered the following Friday, well after Mother's Day. I told them to refund me the money at that point. I will never ever use this company again.

I ordered flowers for my mom's bday. I received an email that it was delivered, and just like the reviews. When called to ask if she liked the flowers, it never arrived... When I called 1-800-Flowers, just like the reviews again, being on hold for an hour to find out what happened... Uhmmm on top of ruining my gift, wasting my time, arggg. I will never order from them EVER, and will read reviews before ordering anything! Horrible!!

Do not order from these folks. I had flowers ordered with a Mylar Balloon saying Happy Mother's Day to be delivered on the Wednesday before Mother's Day. Well the Balloon was in Spanish and we don't know what it said. I called and they told me they would send out the right one. Still waiting as it hasn't been delivered. They lie on the phone to you and can barely speak English. One agent even called my Mother to tell her she would be getting a special gift. Well, she is still waiting to get it. I will never use them again!!!

So decided to use 1800Flowers to send flowers to my mother for Mother's Day. I live In Oregon and she lives in Illinois. Shop they used tried to deliver some flowers but the setup they sent my mother turned away due to them being unacceptable. I contacted customer service and they refunded me some of the money and promised to deliver them a day or two after Mother's Day. This was very irritating as I placed the order in enough time to ensure they would be delivered on or before Mother's Day. So now my mother waited around these two days we were promised they would be delivered, and still no flowers. I spoke to customer service again today and was placed on hold for 10 minutes so I called back. The next woman proceeded to hang up on me once I started to express my irritation. I have now disputed the charge on my PayPal account. Thanks a lot 1800Flowers.

I ordered 7 dozen roses Thursday, 5/11/17 to be delivered Friday, 5/12/17 to Reno, NV for my grandmother and family. Nothing showed up and no email with any explanation has EVER been received. I spent 8 HOURS (and have phone records to prove this) trying to get things resolved Saturday, 5/13/17, finally concluding at 4:30 pm with the agreement that I would received 100% refund of all charges due to 1-800 Flowers' inability to fulfill the PAID IN FULL order of $284.65 and an apology bouquet would be sent on Tuesday, 5/16/17 to my grandmother at 1-800 Flowers' expense for ruining my family's Mother's Day gifts, as well as the hassle and stress I had to endure trying to get this resolved.

If I could give them no stars I would. I ordered a gift basket on May 10th for my mother for Mother's Day. I paid an extra delivery charge of $14.99 on top of regular shipping charges to have it delivered on May 13th. I got a confirmation that the order was received. The order has never been delivered. I sent an email on the 14th, and got an automated reply that the order would be delivered by 8 pm that day... still no basket. Tried calling numerous times, and all I got was a busy signal. Sent another email this morning. At this point I am going to dispute the charge with the credit card company. Maybe they will take notice when they don't get paid.

I ordered flowers for my mom for mother's day and they never showed up. They apologized and said they would be delivered a few days later which really defeated the purpose, but they said they would also give 50% refund which I never got. Then a few days later the flowers did not show up and I asked for a full refund which I have not received. This is a really bad company. Do yourself a favour and save yourself the hassle and do not order flowers from them. They don't deliver on their service... literally.

Worst customer service EVER!!! I called and got the runaround so many times. The first time "there was a system error", the second person told me I would receive it in 15 to 20 minutes, the next person said, it would take 2 days and the last person I spoke with said I would have my receipt by the end of the day. He told me several times he had processed it and I would have it soon. I told him I wanted to speak to a supervisor and he said they were on another call and didn't know how long they would be on the call. When I refused to hang up he told me I could wait on hold for an hour. He then came back to the phone and told me he was processing the order again. I told him, "I thought you said you processed it 10 minutes ago?" He said, he spoke to someone else and there was, once again, you guessed it, "a system error". It has now been 50 minutes of me being on hold and I have finally received my receipt.

On May 2, 2017 I ordered 2 dozen roses and a box of chocolates to be delivered on May 12, 2017 for Mother's Day. The flowers never arrived on the 12th. I called the 1-800 number and was told they would be delivered on the 13th to ensure they would arrive for Mother's Day. The flowers never arrived on the 13th. I called the 1-800 number on the 15th and was told that they would give me a $20 credit and the flowers would be delivered that day. The flowers never arrived on the 15th. I called the 1-800 number on the 16th & was told they would be delivered that day. The flowers arrived by FedEx and when I opened them, there was 1 dozen tulips and not 2 dozen roses - also there were no chocolates.

Order Number ** was not filled. I placed the order and paid in full on May 11, 2017. This was a Mother's Day gift for my mom. It is 6 days later and my mom never received anything from this company. Furthermore, I have requested a refund twice and I have never received it as of yet! They have horrible customer service.

1800flowers will not honor 100% Guarantee. I ordered a Waterford Crystal Flower from 1-800-Flowers.com. My wife does not like it so we want to return it. 1-800-Flowers Guarantee states "So if you, or the person who receives your gift, has any issue at all, we'll do whatever we can to make it right - No questions asked." All I wanted was for them to honor their own words.

Such a terrible experience. I ordered flowers for my mother for Mother's Day, which cost $100 and were never delivered. Even worse is that the company actually SENT ME A DELIVERY CONFIRMATION. If I hadn't checked with my dad to ask if they had been delivered, I wouldn't have even known; how is this not considered fraud or theft? I paid for a product and service and was told it was provided when in fact it was not. I then called customer service the following day, they offered to deliver them that day and give me 20% off my next delivery, which was absolutely unacceptable since I will never be ordering from them again.

My daughter send flowers to me the Wednesday before Mother's Day. They arrived in a long box in 2 separate bouquets that I had to sort through and put in an arrangement. The flowers were two dozen long stem yellow, white and red roses. Most of them hadn't opened yet... still buds. Two days later I noticed most of the flowers were drooped over and none of the buds had opened yet. Today, one week later, they look dead and the buds still haven't opened yet. This arrangement was on special for Mother's Day. Does that mean low quality product? Looks like it to me! So now I have to let my daughter know the flowers she proudly sent me are dead already. Such a shame.

I have been extremely disappointed on Flowers that were SUPPOSE TO BE DELIVERED on MOTHER'S DAY and they are still not delivered. They have charged my account and I am going to have my credit card fight the charges. They keep sending e-mail saying they have delivered the flowers. But they have NOT delivered ANYTHING! I will never use this company again and would recommend that no one else does either. You will get absolutely NOTHING!

If I could give 1/2 a star, I would. I ordered flowers for Mother's Day to be delivered to a hotel my parents were staying at for a few days. Sunday came and went without any flowers. When I called Sunday evening I was told they would have them delivered on Monday. I was also told they would refund me my money. Monday came and went and still NO FLOWERS!!! After four phones calls to the call center in the Philippines, 45 minutes on hold waiting for a supervisor, and being disconnected 3 times (no exaggeration), I finally gave up trying to get a supervisor and I spoke with Lhon. She said she saw a refund for $17.00 on my account - WTH... They were only refunding me for shipping when I spend over $78?!? I demanded a FULL refund AND the delivery of flowers still to my mom. She said she couldn't do a delivery but could give me 50% off another order (seriously!!!!). I demanded flowers be sent at no charge!!!!

I cannot even begin to describe how disappointed I am in your company. I placed an order for Mother's Day delivery giving you guys an opportunity to either deliver on Saturday or Sunday. Not only did you fail to deliver on Saturday and Sunday but, on Monday I was told that my order was cancelled. It is very disappointing to know that you ruined my mother's Mother's Day. I will not only never use your company again but I will make sure that people know what poor customer service you have. It makes me believe that the CEO and president of one 800-Flowers is pretty much a cheap man Because he is chosen to have us call center in a foreign country. Do you want to start making one 800-Flowers great again bring those jobs back.

I ordered a mother's day bouquet for my mother and am so disappointed in this service. They didn't come from a local florist and it wasn't arranged. They had nothing saying who they came from and had no instructions or information about the flowers that were in the arrangement. My mother lives in Michigan and they came from Ohio. Will not be using them again.

I received a bouquet of flowers, the lilies were wilted and the water was dirty like when it's been in standing water for days. I called to complain and the owner, I guess, at Central Florist 2404 Central Ave Alameda Ca 510-864-0809 questioned me and told me to send her a picture of the bouquet in question. I said once I received it I cleaned out the water and plucked the dead leaves off the flowers and placed it at my business.

For Mother's Day, I decided to order flowers and have it be sent to her on Thursday, May 11th. I've ordered from 1-800-Flowers in the past, but have never seen a picture of the final result. I requested my mother to send a picture to me, and I was rather disappointed in the result. For what I spent on this order, that wasn't even worth the value. The flowers that are in the vase are very pretty, but I don't believe I got my money's worth! I ordered the medium sized arrangement, and it looks like it's a small version. I called customer service and was fine with the response. They offered to resend the flowers and provide a discount (20%) for the next order. I called to just voice my concerns on this particular order. I will reconsider ordering from this site again. Overly pricey for something that is provided from a third party, therefore creating inconsistency on the final product.

I was very unhappy with their service. I called and ordered flowers and chocolate-covered strawberries on Thursday morning (May 11th). I asked if there will be any problems with my delivery and if I called in enough time. They said I should have no problems with my delivery. Everything was a go. I called back on Friday, because that is when I received my confirmation email and realized that they ordered chocolate candy instead of chocolate-covered strawberries. By then, it was too late to change the order. I said, "Okay," and again, I confirmed that the flowers and balloon would be delivered on Sunday, May 14th, as requested the day before. They quoted me a price of $91.09 for my entire order.