1-800-Flowers.com Reviews

I ordered 5 days before my granddaughter's 16th birthday. On the day the flowers were to be delivered, I got a call at 9:30 in the morning saying there was no florist in the area to do the flowers! Why could they not have called me with that information DAYS prior so I could make other arrangements?! A last minute call from someone in India is LOUSY customer service. I will not use this company again!

I ordered from 1800flowers.com flowers to my wife ** and they didn't deliver and they not answering to my phone calls and when they answer me they told me that they cannot do nothing about my delivery and I paid more money to same day delivery. But as always this is reminder that don't buy nothing from web orders (flowers). My last order from this company. They are bad... and they told me that they have different company that making the deliveries (ups) LOL. Ups and flowers I don't think so... Don't order from 1800flowers.com. Never. It does not worth the money and very expensive. Thanks.

Ordered potted rose and stuffed dog for my mom for valentines day. Only delivery date available was 2 weeks after valentines day. Told mom gift would be late. It arrived and no blooms OR BUDS on rose bush. Called to complain. Offered me $20 gift card (less than half the original cost). Tried to use the gift card just now by replying to an email they sent offering FREE SHIPPING for Mothers Day. Opened the link THEY provided and ordered flowers. Applied the $20 gift card and it was accepted. Entered the Free Ship code (EARLY SHIP) and it didnt apply to the item i bought - FROM THEIR LIST OF ITEMS IN THEIR EMAIL. Tried three other items. Same result. Finally gave up. I'll go to ProFlowers if i need internet flowers, or just buy locally and hand deliver. Tired of their scams.

Florists beware! I was contacted by sales representative ** with 1800-flowers to join for *free* but after a few months of receiving no orders or very small orders, I decided to cancel my membership (free or not) because it wasn't worth it. ** had advised that I had a certain date to cancel membership so that I would not be charged. I notified the company within plenty of time and am still be charged $500+. This company is very hard to deal with... My advice, stay away; don't join, free or not!!!

I ordered flowers for my daughter's 21st birthday. The flowers were brown & wilted. After 5 attempts with customer service trying to get a refund, I told them I'm through buying from them. I've attached a few pictures.

Placed an order, was supposed to be delivered to my wife's work for our anniversary, they never made it. After a phone call the gentleman stated he had called me and left me a very detailed message about my order which is funny because nobody called me at all. And since my voice mail is not set up he couldn't have left me a message even if he had called! Then they try to give me a $20 savings pass which will take a week to receive by email but yet it only took them a matter of minutes to take my money when I ordered and a redelivery date. Well if I didn't get them the first time I doubt they would get it right the second time. This company is a bunch of lying crooks!

I ordered a large bouquet for my Mother's 75th birthday today. They were never delivered for her. I received your email at 10:45 saying that your florist had received the order and would be delivering it soon. At 1:30 pm I called you b/c the order was not delivered. Your agent contacted the florist and said it would be there no later than 45 minutes. I called back at 3:30 pm and your agent said they would call the florist again and call me back. I did not receive a call back. At 6:30 pm I called back and no one answered the phone at 1 800 Flowers. I chose the option to order a new order and got an agent that way. Then she told me that my order was taken out by the florist but couldn't make the delivery and so it would be taken out tomorrow. The day after my mom's 75th birthday.

I order flowers for my mother's 83rd birthday. They told me they will arrive on the 20th. It was a surprise to her, and I received email that they were delivered...never delivered. I called my mother to ask how she likes the flowers, but she never received them. So, upset because it was a surprise, contact customer service and they told me they ran out of the birthday flowers. I ask "why did you send me an email that they were delivered?" Crickets... I will go directly to the florist. Never deal with this company again and I have to wait 5-7 days just to get my credit back.

I was sent a beautiful dozen roses and took care of them exactly the way the directions noted. The huge buds never opened so I called customer service to see what additional steps I need to do. The customer service rep in fla. was **. She checked for any additional information for me and found I DID everything the correctly. She is sending another dozen roses and I'M sure they will be fine... maybe the new england weather didn't make them happy while in transit. Thank you 1800flowers and **!

Order flowers $140 for Sunday 4/19. They confirmed it will be delivered. In the afternoon they say "attempted delivery". I live in a Building with 24 hours concierge, if they tried to deliver, they would have. Call representative, was told business was closed. They will deliver tomorrow and as a gesture they will "give me a credit of $20 in future purchases". Of course I will not accept the flowers on Monday and I won't pay a penny for a service that never happened!

I ordered a particular arrangement to be delivered to a patient at a hospital. A little later in the day someone called to say the arrangement was not available. I then gave my consent for another arrangement to be sent. No flowers were delivered. I then emailed 1800 flowers to see what happened and received no reply even though their website said they answer promptly. Their toll free number placed me on hold twice and no one picked up my call. Only when I posted a negative remark on their Facebook page did I receive a response. I was advised the flowers would be delivered today. At this time I have checked the tracking of my order on their website and it does not show them to be delivered. Badly done. I had this happen with this company in the past for a funeral but thought I would give them another try. Fool me twice, shame on me.

I ordered flowers for my girlfriend to surprise her on our anniversary. I elected to have them sent to her workplace, a school, to surprise her during the workday. Their website stated that flowers going to a workplace would be delivered during business hours. I assumed that meant that they would be delivered before 5 pm. At 6 pm, after she left work, the site said they still hadn't been delivered. Customer service stated that there wasn't anything they could do until FedEx reported to them that it wasn't deliverable. Thank you 1800Flowers, the surprise was ruined, they weren't delivered on time and all this grief cost me $130. I will always use local places in the city I'm delivering to in the future. 1800Flowers has too many issues and unsatisfactory customer service.

Order was prompt and on time but it came UPS and went to the back of my girlfriend's store with the rest of their freight.. Why the hell wasn't it delivered to the front desk like it should have been?! That would have been the proper and professional way to do it.. As well as classy.. The store receiving clerk had to find it and dig it out from the rest of their boxes...Never Again...

The flowers I ordered did not get delivered when I ordered them 4 days in advance. I ordered them for my wife's birthday and to be delivered on her birthday in case I was out of town for work. I called to ask about the delivery and the customer service was very poor. They offered me a credit for my next purchase however, I will never go through that company again. After 20 minutes of talking with them, all they could do was give me my money back and keep me unsatisfied. They obviously don't care about their customer satisfaction. The lady I talked to was completely rude. I spoke with her "supervisor" and that was a lost cause as well. Would not recommend them to anyone.

Worse service ever, not sure who to blame! Ordered flowers on 4/11 to be delivered on 4/14 for daughter's birthday. Was called on 4/13 and told can't deliver flowers to mall. Explained to ** that the JC Penney's my daughter works at is free standing, not in a mall. Assured everything was ok and flowers would be delivered. Got a call on 4/14, day of delivery afternoon to tell me can't do delivery to JC Penney's. Worst customer service ever!!! WILL NEVER USE AGAIN OR RECOMMEND.

I ordered flowers for a dear friend after his father died. I got a confirmation from the company that they had charged me, but none that they had delivered the flowers. I waited a few days in case they had some trouble delivering. Nothing. Finally I tracked the delivery and discovered that they had never even bothered to try to deliver the flowers, or to contact me with that information. This is not a responsible company. I would avoid them at all costs.

Ordered fruit arrangement on Wed. For Sat delivery. Was called on Sat - unable to deliver, would I accept flowers instead. Not happy!! Called Incredible Edibles in Lakewood Ohio and got same day .

I talked to an Indian, who was hard to understand. When I first ordered (on Friday) for my sister in law's Birthday, he said the flowers could be delivered on Sat. No problem and they were for a Sunday birthday, so I was satisfied. Then I got a call on Sat. saying they couldn't be delivered till Monday, so I said "ok", but I was disappointed, and they said they would call her and apologize. Then I found out at the end of the Friday call that the "shipping charge" was really the phone service charge, and if I had ordered online, there wouldn't have been that charge. So, I said "please cancel my order, I would prefer to order online", and he said that they would give me a 15% discount, so the cost was to go down to $48.98. Then I saw last night that they had charged me the whole amount - $54.98.

I placed an order for the a-DOG-able in a Basket with a Get Well balloon for my niece that had surgery on Friday, April 10th, 2015. I paid extra for the same day delivery. I found out that by 8 pm ET that they were still not delivered. I called customer service: April 10th 2015 - 8:03 pm ET, spoke with ** who said there was a communication mix up with the florist, the attempted delivery message was incorrect on the internet. He promised the arrangement would be delivered first thing in the morning. April 11th @ Noon ET, I spoke to ** (hard to understand), she told me that they will be delivered. I said I wanted to know the name of the local florist. She stated they could not provide that information. I said what is the difference because once they are ever delivered the card will have the florist name on it. She ended up lying to me and said the flowers where on the truck and they would be delivered in an hour!

The Boutineer (item 89267) leaves on rose were broken and petals were frayed on arrival. I called customer service and they stated they would send another Boutineer; but they delivered a corsage instead of boutineer (**) - item 91801. My son stated that the rose head continued to slip off. The petals fell off both the boutineer & corsage. They barely had any petals left in two hours so I'm not sure why the company advertised it would last for three years. Never order preserve flowers or from 1-800-FLOWERS!

We ordered a fruit bouquet to be delivered to my niece 3 days later. On the day it was supposed to be delivered we got a confirmation e-mail that it was delivered. It was never delivered. I called their customer service and, after 25 min on hold before I talked to anyone, she was very unhelpful saying they needed to verify with the local florist, but they were closed. Two days later I sent the customer care an e-mail (e-mail address from the confirmation) and received no response. Finally 5 days after the expected delivery I called again. The call lasted 45 min and I had to get a manager that finally looked at all the information and issued a credit. Although they did resolve the issue, I will not order from them again.

Ordered a dozen long-stem roses with two teddy bears holding hands and some chocolates for my 35th wedding anniversary. First one I have ever missed due to business travel. What showed up was 3 roses and a large white teddy and the chocolate. Looked nothing like the picture. I called the local florist that delivered it and they were the nicest people on earth. They read me the order 1-800-Flowers sent them. Never ever order from 1-800-Flowers. Call a local florist direct. You will get far better service. This is just a grab-your-money website. Then screw you and the poor local florist.

It was my daughter birthday. I order day before to make sure she got my gift on time. I order online follow by calling customer service to double check the order and make sure that can be delivery on time. I give them my number and the receiver number and asking them to call me if any problems or delay. My daughter never received her birthday gift. Not even she received and myself call from 1-800-Flowers customer. Their excuse that they been there but nobody was at the house. When I call they say that the delivery gonna be next day with no respect to the customer's occasion. I will never ever order from 1-800-Flowers.com or recommended to friends.

I am soooo upset and embarrassed, I placed two separate orders for two separate days. The first one ordered for one of my friends was the 24 red roses in a Waterford vase. They were supposed to be sent to my office, in my name, to be given to a friend for a wedding gift at a surprise shower. Some of her other friends and I were going to go in together and buy her with a Waterford crystal vase but I had seen this vase w/ the 24 roses at 1(800)flowers and told them about it and they all chipped in. I called 3 days in advance and was assured they would be there on Wednesday, 4/7/2015 by 2pm, when we were having our surprise luncheon for her.

Custom service reps could not understand English. Took 5 different calls to straighten out one order; which they end up getting wrong. I will never use this service again.

I ordered flowers for a friend who has been in the hospital since before Christmas - thought it might cheer up Easter. I placed my order on Wednesday, April 1, 2015, and after all their charges it was over seventy dollars and they couldn't deliver till Good Friday, April 3. I found out that my friend had been transferred to a skilled nursing across the street so on the 2nd of April one full day before they were scheduled to deliver. I called 1-800-Flowers customers service and spoke to **. All of the customer service people have perky "American style" names but trust me they are somewhere like Mumbai - the accents are thick and so is the scripting. ** assured me they would contact the delivering florist and change the ship to address - no problem...

Ordered flowers for my parents for Easter on Saturday and they were never delivered. Called 1-800 flowers. They stated their delivery source was out of bunny ears. Supposedly they tried to call me but were unable to reach me. They have my email...hello!!! Unacceptable. I would never use such an unreliable company ever again!!!

Friday evening April 3 I placed 3 orders to send to family for Easter. I paid an extra $2 for next day delivery. I checked a few times to see what the status of the delivery was. I noticed that one order stated "exception noted" so I called. Spoke to customer service, was told they would contact me but did not really give me any information as to what that meant. I never got that call. I called again on Sunday Easter morning and appeared to have spoken to the same woman. She said they could not find a florist with the flowers to complete the order, "We can send them on Tuesday". I had them cancel the order told them it would have been nice to get a call. She offered a $20 toward future order. Probably won't use it. The other 2 orders stated that they were delivered.

We placed an order to be delivered the next day for a friend who lost her mother. On delivery day, we received a garbled message of which only flowers and order were legible. We called, and found out they had cancelled the order. Told "The florist could not deliver the flowers.” Then they offered same-day delivery on a new order so we did. By 9pm, they were still not received. We called the Customer Service. They offered to place a third order, as the second order had been cancelled, and "someone should have called". No longer certain they would EVER deliver, my wife asked to speak to a manager. After 15 minutes, the best they could do was be the go-between between her and the manager.

I placed an order on line this morning for my wife's birthday today. A dozen of purple roses to be delivered to her at work by surprise. I get a call at 1:30 PM saying that the florist cannot deliver the order because they dont have purple roses (then why advertise them for same day delivery). Your customer service person asks if I'd like to substitute red roses. After going back and forth for 5 minutes (because of a language barrier issue) and offering 15% discount and a $20 gift card to a future 1-800 flower order (there will not ever be a future order with you) she talked me into changing to red roses ONLY IF THEY CAN BE DELIVERED TO MY WIFE'S WORK BY 2:30. The agent assured me they would and told me that if there was a problem then she'd call me right away and inform me.

I ordered a Get Well Soon arrangement for my mother post surgery. It took 25 minutes on the telephone to get the order entered correctly mainly due to the customer service agent's trouble with English. I asked up front if the arrangement could be delivered the same day and was assured it could. Well, 10 hours later, it still had not been delivered and I was told by another terrible customer service representative that it was not received by the local florist. He took zero responsibility and continued to blame everyone but 1-800 Flowers. Very unprofessional behavior! On top of not taking responsibility, he never apologized, offered a solution or showed any concern that an entire day was wasted. This is the 2nd time this has happened with 1-800 Flowers and they will not get a 3rd chance.

1800 Flowers did refund the cost of the chocolates and seemed sincere in their apology regarding the mistake. While I am upset by not having the product I ordered delivered (or substituted with a product of comparable or better quality and quantity), I am appreciative of the follow up and sincere apology.

Never again will I use this company. Never. I ordered an arrangement to be delivered to a dear friend who was in the final battle with cancer. I ordered the arrangement on February 18, 2015. I assumed it had been delivered on the confirmed date of February 20, 2015. Wrong. Instead, on March 20, 2015, three days AFTER the death of this friend, the arrangement was delivered to her grieving husband, with a card and sentiment for her. What an idiot I looked like. Worse yet, is that my final word to her never arrived before she passed. I have never written a review like this - this is by far, the worst service experience I have had and will advise everyone that I come in contact with never to use this company again.

Order a birthday bouquet for my mother, picked out a springtime bouquet in the large size. Got my call from Mom that flowers arrived and had her send picture, very very disappointed in the bouquet that was sent, sent small size for $70.00, what a rip-off. When I wrote to complain, was promised a redelivery that never happen, so disappointed that a business can get away with this type of service!!! NEVER USING AGAIN! LOST CUSTOMER FOR LIFE!

I ordered an edible arrangement on the 1-800 Flowers website on Friday March 27th originally expecting weekend delivery but after putting the required destination information they said it would be same day delivery which was fine with me. Apparently they had tried to call me later on Friday but couldn't email me to let me know there was a problem. I didn't hear the voice mail until late Friday evening explaining they couldn't make the delivery on Friday and to please call back.

At approx 10:20 am on 3/21/15 I ordered a bouquet and teddy to be delivered to my 94 yr old Gram the same day... not because I was pushing but because they advertised "Same Day Delivery." Cut to the chase, the flowers and stuffed "dog," were delivered on the afternoon of 03/25/15. Misinformation... nope... Bait and Switch!! The company makes me doubly mad because they set their workers up to fail! I've gotten an email asking me, "How did this worker perform?" FYI 1800 FLOWERS.. If you did what you were supposed to do you wouldn't have to spend so much time and resources on policing your employees. Thank you ** for the $20.00 Savings Pass (was $30.00 to from the foreign woman I spoke to on the 22nd) but I won't be needing it. I wouldn't never purchase anything from your company again!!

I ordered flowers for my sister's birthday - she is in the UK, I'm in the US, so 1800 flowers seemed an easy way to say happy birthday/love you sis. What I ordered was beautiful - what she got was a bunch of daisies! Called to complain and they are going to resend tomorrow and kept asking me what I wanted to include in the flowers, I want the SEA Breeze arrangement I ordered from your website - why do I have to list the flowers (I don't know some of their names)! Why can't they just deliver an arrangement that (as closely as possible) matches the one they advertise?

Ordered flowers online. The recipient had to go out-of-town, so I needed to cancel the order. It's impossible to cancel an order online. I called, cancelled the order a week before the scheduled delivery. The delivery was indeed cancelled. Customer Service promised a confirming email, and, promised to return the money to my account within 5-7 days. The email never was generated confirming cancellation and refund. The refund never arrived. I called again. Once again, promised that I would immediately receive a confirmation email and refund. Once again, no email and no refund. I was then forced to initiate a formal investigation against 1800Flowers.com through both PayPal and MasterCard. Finally, after two months, 1800Flowers.com finally, grudgingly, refunded my money. 1800Flowers.com IS A CRIMINAL ENTERPRISE!!!! THEY MEET THE DEFINITION OF THIEVES!!! BEWARE!!!!

I had the worst experience ever with 1-800-flowers. I had a sympathy order that was time sensitive. I first spoke with someone who didn't speak English well enough, didn't understand the word "sympathy", butchered my message card with several misspellings, and guaranteed me a date that she never followed through on. She told me it would definitely get there the Saturday before the funeral, but she actually scheduled the Tuesday after. I never received a phone call of the schedule change or I would've said “this was unacceptable” and cancelled. I also saw the mock up of the message card and called immediately to fix it. I was told it was fixed. The package was supposed to then arrive the Tuesday AFTER the funeral (unacceptable) and then it DIDNT COME TUESDAY!

Ordered, took all day then they cancelled. Terrible service.

Order on 3/16/15, mother's birthday. The description and photo of the flowers and vase was Nothing like delivered cheap vase with very few unordered flowers stuck in green sponge. Unknown Caller called stating flowers left on front porch and hung up on me when I asked for a name. Called customer service, got ** who was very difficult to understand. She stated they would re-deliver. I said I want a full refund because the website states 100% satisfaction. She said she cannot give a full refund because flowers were actually delivered. She stated I would only receive 50% refunded. I asked for an email confirmation which did not arrive by 3/18/15 or the refund confirmation.

Ordered an arrangement for St. Patrick's Day for a very special person. There were four sizes, I opted for the ex-large one that was pictured in the ad. When it was delivered, it looked like the small one - very little roses and greens. I paid $90 for this and I could have went to the grocery store and paid $20 for a lot better product. There was no satisfaction. They wanted to deliver the same arrangement the following day but the holiday had pass. Then they wanted the old arrangement back. Then they said that I could have a $20 credit on my next order. That will never happen. I advise anyone who is thinking about ordering something from 1-800-Flowers to go somewhere else so they won't be embarrassed.

Absolutely awful, miserable, near-fraudulent (looking into this now) experience with this HORRIBLE company. It's no longer about the flowers that were never delivered or the refund that is nowhere in sight after THREE months of checking for time and time again. It's boiled down to theft and deceit. Pathetic, how bloody dare you??

Check out the pictures! Ordered the springtime bouquet that is made up of daisy flowers - yellow, white & pink. They emphasize the cute springtime basket it is in with a "gingham" springtime bow. I SPECIFICALLY picked something that said it was available locally to my area. What arrived was in a glass vase, with a pink bow, and it had 3 PINK carnations, 1 PINK rose, 1 white spider mum & 1 green spider Mum. Quite frankly, all love flowers but this arrangement was a Hot mess ...and more importantly, it WASN'T EVEN CLOSE to what I ordered. I mean, why bother to pick out something on the website if they are going to deliver whatever the heck the florist has laying around. 50 dollars later & I could have run down to the local heb and picked this up for 20 bucks. I understand paying for convenience but I want a reasonable vase similar to what I ordered and this wasn't even close!!!

I order flowers on 3-9-15 and was going to be delivered on 3-10-15 and never got them. Called everyday and they said she will receive it the next day. Now it's 3-14-15 and still haven't got it. I would like to tell everyone not to order from them.

1800-Flowers is a fraud!! I just used them again... AGAINST my better judgement. I ordered a specific arrangement, and it NEVER arrives looking like the one they picture online. DON'T use them unless you are prepared to be disappointed!!!Terrible!!!

Ordered a flower birthday cake on 3/5 to be delivered on 3/9 for a couple celebrating their 94th and 100th. Tracked the delivery in the am of the 9th & it stated en route. At 4 pm, tracked again and it showed exception noted. Called Customer Service and after checking with the florist she states they didn't have the flowers for the arrangement which consist of white poms, red carnations and a single red rose and a few candles... really could have gone to Jewel or Costco for them. She states they could send another arrangement but I asked to speak to a supervisor.

My wife sent me a Jade Plant from 1800flowers. Now, after a few days a few leaves came off no alarms, right. 3 weeks and the thing dies. Called 1800flowers! Rude associate and supervisor blaming me for the death. Associate told me that they only guarantee for 7 days, the supervisor says 20 days. Nowhere on the literature they included in the package was there a mention of how many days I had to call and report the problem! The plant was sent in the frigid cold without insulation.

On 3/3/15 my son-in-law ordered a beautiful bouquet of flowers along with balloons as a birthday gift for my daughter. He is stationed in NC, unable to come for a visit until summer (we live in Miami, FL). An $123 order never arrived. When he called yesterday (03/4/15, her birthday), they claim they came to the house and never answered which is a big fat lie; I'm on vacation and stayed home the whole day. When he told them that, they changed their story and said he got the wrong apt number (he has the order receipt with the correct address) and promised to deliver them today (03/5/15). He started calling 1-800-flowers at 10:00 am EST and they claim the flower show (part of their network) is not picking up the phone and left several messages. My son ended up cancelling the order for my daughter's despair. We will never, ever order anything from 1-800-flowers as this is not the first time being disappointed by the company.

I placed the order three days in advance of my anniversary (2 dozen red roses in a beautiful red vase with a message from me in a message bottle). The flowers arrived in a shattered vase, destroyed roses and my message was not even in the box. I was first told that they could do nothing since the flowers were delivered. So I then tried to cancel the chocolate covered strawberries that were to come later and was told I couldn't. It took me the better part of the day to finally get through to a supervisor.

I am so shocked at how 1800flowers customer service never sent my flowers, lied and said they sent a refund. I had to call paypal for them to tell me 1800flowers did not put a request. 1800flowers also lied about the time for me to receive my refund. N E V E R A G A I N. The worst ever, but thanks for directing me to local flower shops that deserve my money and I know I will receive my flowers. :)

I ordered flowers that were never delivered, nor did was I made aware of it. I received no email, call, nothing! This was my mother's 90th birthday!!! After trying to get to a supervisor they would say OK and disconnect me. It happened at least 6 over. They are very passive aggressive. Even though I was put through to the billing dept in which you thought I was getting a supervisor, this woman was American and was annoyed that I called her dept. I explained I had no control over what department I was connected to. When I asked her for a supervisor she put me on hold...no joke...almost 15 mins. I then realized she was not going to pick up so I hung up.

After ordering a gift for a friend's 50th birthday and having it sent to her room, at a hotel she was staying at, I was told that part of the order was not delivered. I called the hotel and they confirmed (Was a $16.99 Mylar balloon). I contacted 1800flowers and they offered me a refund of $5.99, because the item didn't meet my expectations. I told them this was unacceptable. It wasn't that I was unhappy with a product. My expectation was that the item I paid for would be received. No one from the company has gotten back to me. The email response I received seemed like a general response to any complaint. If the balloon was received and deflated, a partial refund may fly but not product, no money in my opinion.

My husband ordered flowers by phone for our daughter-in-law's birthday. They took our money IMMEDIATELY, and got his email address initially (he started getting email ads from 1800-Flowers within a few hours), but he never got the promised email order confirmation and THE FLOWERS WERE NEVER DELIVERED. The day after the delivery failure it took 45 minutes on the phone to reach someone (only ever got 1 person to answer multiple calls to customer service and they HUNG UP on us, had to call the number for placing orders).

I ordered a bouquet of flowers for a friend who lost her father and when the flowers arrive it was completely different from what I ordered. They charged me $70 for the bouquet I picked which was beautiful flowers with clean case and what they sent was something completely different. Black was and It had three carnations lots leaves and looked so cheap it was embarrassing. I was so upset I tried calling but it just rings then it cuts off... No one answers. I will never order from them. I am going to try to call visa and charge back. What a scam!!!!!

I'm very taken back on how 1-800-flowers can deliver dead flowers to my recipient. The recipient had to call and have a new order sent out. Terrible service. I will never ever use them again. EVER. Oh, and their compensation... a $20 savings pass that expires in 3 days. They're a joke.

February 2nd. Ordered a plant for my son's new office! I naively wanted it to arrive during the first week! According to the website, the date I chose was fine! Three calls later, and being told multiple times, it was on its way, it was delivered on February 26th! By that time it was NOT a surprise as I was calling my son almost daily to see if the plant had arrived. I will not trust my surprises to good ol' 1-800-FLOWERS again!

I ordered a corsage and boutonniere for my son's Military Ball on a Wed and ordering was easy. When I received my email it stated flowers would be delivered on Sat which is same day as dance. I paid over $20 for shipping to begin with. When I called to see if delivery could be day before, I was surprised and shocked at the awful customer service I received! The guy was actually trying to talk over me!?!?! Hopefully the flowers will get here in time but I will NEVER order or recommend their service!!!

My sister (76 years old) was in the hospital and I used 1-800 Flowers to send her a beautiful bouquet of flowers in a "Pitcher" vase with a Teddy Bear. All it was, was a white vase. Not the "Pitcher" which I paid for. I knew that in that nursing home rehab, she could use the pitcher but she never got it. 1-800 Flowers owes me some money back, I would say. I won't use them again. I questioned them about making sure my sister gets just what I ordered and they assured me she would. It didn't happen.

Had confirmation for delivery on 2/14. Never arrived. Person to whom they were to have been delivered got call from a florist. We never heard of on 2/16 that flowers were available to be picked up in a different town about 20 miles away. Don't know whether the stale flowers were actually there or not. Many requests for credit ignored. By the way, don't trust their tracking, either. When I got the tracking info (after flowers had not arrived), that info showed that they had been delivered to the proper address. This was before the florist called to say that the flowers were ready at its location. Appears that the whole operation is a fraud.

On 2/7/15 I selected "Floral Embrace" arrangement because it depicted 3 sunflowers in the photo of the arrangement on the 1800flower.com website for delivery on 2/7 to my friend at a total cost of $74.98. The arrangement received was not as depicted on the website. When my friend sent me the photo of the received arrangement, there were no sunflowers in it. Nowhere on the website is there a disclaimer about flowers being substituted in the arrangement should the ones in the photo not be available.

Just really disappointed with this firm and will never use them again. Will stick with local florist as they are able to deliver next day with no problem.

I placed an order on 1/28/2015 not received. Reordered on 2/4/2015 not received. Today is 2/22/2015, refund STILL not received. Customer service not acceptable. I spoke to at least 10 different reps that repeat the same script. They sent me an email for someone else refund and told me it was my problem and I had to contact my credit card company. I will not use nor recommend them to anyone EVER AGAIN.

Ordered early, so I could get this plant and box of chocolates 2 days before Valentine's Day, and to avoid the much higher cost of delivery. I live in Northern MI, it's cold up here in February, I made an assumption that 1800Flowers had done this before. Now I'm just guessing here, but I think this was their first cold weather shipment, the plant was nice in the picture, lots of pink heart shaped flower, nice dark green leafs, it arrive when they said it would. Although UPS was late that day, so the box came after she was already home. After figuring out the best way to get the plant out, it looked like it was a bargain bin, leftover from a plant sale, stem broken, leaves dead, flowers looked awful, the plant was frozen 95%. One and only one leaf survived, not sure if I can save it, but worth a shot. I sent 2 emails about a refund, first was not responded to. Second email said I would get a full refund, next, I did get the refund. I will never do it again.

My office sent me a rose bush for congratulations on being on the team for 10 years. It showed up in a plain cardboard box (nothing like advertised), frozen and dead. 1-800Flower.com said they would redeliver, but not until next week. Had to sit on hold for over an hour and I have received several emails telling me how sorry they are that my expectations were not meet. Who would ever expect a dead, frozen plant? They are sending a $20 coupon, but I will never use it. The balloon came with a stick to mount it on, but the stick is too wide and it won't fit. The container doesn't look anything like the advertisement. Instead of a nice gesture from my office I ended up with a weekend of frustration.

Ordered roses for my girl to be delivered on valentine's day. Got a call the 5 days before delivery letting me know that the local florist had over booked and wouldn't be able to deliver anything. Tried to have them delivered the day before, no dice. They sent a full refund but left me scrambling to find another way to get her some flowers that I felt were worthy of her.

I tried to order a sympathy arrangement for a friend. The order was not delivered on the scheduled day because the local florist did not have the exact arrangement pictured on the web page. I requested a comparable arrangement be delivered the next day. The flowers were never delivered - and I was told there was no florist who could fulfill my order. It was a simple bouquet of flowers. Waiting for a refund.

I ordered an orchid for my mother for Valentine's Day. The orchid and the shipping were almost $100. My mother is 87 and I sent her special message. The confirmation of the order and the card were received by me. The orchid was delivered to my mother's home in N. Dartmouth, Ma. It was left on the front porch on a pile of snow with the outdoor temp hovering around five degrees. No doorbell was rung, no door was knocked on, no card was delivered.

I placed an order on February 9th for an arrangement to be delivered to my wife's work for Valentine's Day. The flowers were never delivered. They have both my contact information and my wife's contact information but we were never even contacted. I spent 40 minutes on hold the following Tuesday (Feb. 16th) and spoke with a representative. They offered to refund 50% of the purchase price and deliver the flowers the next morning (Feb. 17th) after some haggling. I was also promised a call back from a manager (since none were available to speak with me for the next 2 hours) to explain why the flowers were never delivered and why I was not contacted.

Why on earth would all these people that are complaining about such horrible experiences order from an online order gatherer. I have no love for 1-800-Flowers, ProFlowers, etc. but these people ordering bring it on themselves. Order from a local florist that can tell you exactly what is available and for a realistic price, not some unreasonably low price which no florist could possible fill the order and make any money.

My boyfriend ordered a dozen long stem roses for me on 2/19/15, and they never delivered them. He called and was on hold for 20 minutes and told they would deliver them 2/20. At 3 pm on 2/20 my boyfriend called and did I still hasn't received them and customer service said they would be at my office before 5 pm. At 4:30 I called and was on hold for 22 minutes and the woman was totally rude and said they would be there within 10 minutes. Well, I never got the flowers but my boyfriend was charged $90. I'm very angry and the Customer service lady didn't even care or apologize.

The flowers were supposed to be delivered to the funeral home before noon on Feb. 9th. I didn't find out the flowers weren't delivered until Feb. 16th. I was livid & embarrassed. You can't redo a funeral!!! I called on Feb. 17Th, they apologized & I was told they would delivered on the 17Th. Still no show on the 18th. After hours. On the 19th, they assured me the flowers would be there that day. They called the florist the 2nd time while I was on hold... they weren't delivered because the florist didn't have a stand. No one ever called or told me, they just didn't deliver. I was assured this time the flowers would be delivered. When they weren't delivered the 3rd time I cancelled & requested to speak with a supervisor. Since no supervisor was available, I was supposed to get a return call. I never did.

Tried ordering Valentine’s Day bouquet for my 93 year old mother -- WORST EXPERIENCE EVER!!! First delivery on 2/12 was brought to the door, but half the flowers were frozen. Called 1-800-Flowers and after over 20 minutes on hold, FINALLY got a human being (one with limited English, and lots of canned answers). I was told a 2nd replacement order would go through the local florist for local delivery which did not happen. Both deliveries arrived frozen through their UPS contracted service. The second bouquet was delivered on 2/18 at 8:19 at night, with no knock or ringing of the doorbell, and left on the outside steps overnight.

I used to LOVE this company. Now, everything has changed. I tried to place an order online but it won't allow my order to ship in 2 days. So, I've decided to place the order over the phone. It was the worst experience ever. Clearly, they had outsource the customer service department. All the operators are foreigners. English clearly is their second language. I can barely understand them when they speak to me and they clearly don't understand me. I had to repeat everything more than twice. I don't mind repeating things as long as they can get it right. After a painful 20 minutes call, they still got everything wrong. I asked the operator to email me the details of my order and she never did. She also gave me the wrong confirmation number. Shortly after I placed the order, the company left me a message saying that they had issues with my order.

I ordered a nice bouquet for my best friend and her daughter for Valentine's Day. She had never received the order. I used their online ship tracking system and nothing was posted. I let it slide since it was Valentine's Day and it was extremely busy. Again, she had not received it. I look it up again on the website to see the status of my order and the company cancelled it.YES, THEY CANCELED MY ORDER! I never received any information about the order being canceled. I immediately looked at my account to see if I was refunded and nope. I called and was on hold for more than 30 minutes! I checked my account again and saw that the payment was cancelled. I will never order from this horrible company ever again! I do not recommend this company to anyone either.

Very bad service. When you call them, they don't answer the phone and they deliver the flowers very very late. So if you want go out you cannot go, your whole day is ruined. Will never use 1800flowers and tell my friends and families not to use it. I called them and they said they will deliver like 5pm.

I had ordered a set of flowers to be delivered to my girlfriend in Florida before I arrived on the 12th. They sent me a confirmation saying they would be delivered only between 9am to 5pm since it was to her business address. When I arrived in Florida the evening of the 12th, well after the time frame give to me from 1800-Flowers, NOTHING had been delivered. I had to break the news to her that I had ordered some but obviously they never arrived to her while she was at work. I called on the 17th to see what happened and the representative said they had been delivered and that they sent a confirmation to my email...NOPE!

I got Flowers for my fiancee for Valentine's day. The flowers arrived fine (on the 13th as a surprise). Yesterday, they were dead. The flowers never blossomed, and my fiancee "feed" as it called for and even changed the water twice within the 5 days she had them. I get flowers from local florists and pro-flowers all the time for her and she has never had the problems that she did with these flowers. I do not know what kind of company 1-800-flowers thinks it is, but that is just a joke. They charge crazy amounts for flowers, then have them die within 5 days? I will NEVER buy them again, and I will never recommend this company to anyone looking to surprise their S/O with flowers. I am beyond angry, and I could rate this company with 0 stars, I gladly would have. I paid $50+ for these flowers and I did not even get a week out of them. Terrible, just down right terrible.

I ordered online an item to be shipped to Canada to my wife for an important occasion and paid $74.00 using my American Exp. card. Next day my wife called me thanking me, and she send me a photo. The flowers received are completely different type, color, design .etc. I was shocked. I called 1-800-Flowers.com. They put me on hold for more than 20 minutes, could not talk with a life person.

I ordered flowers for Valentine’s Day two days before. I waited all day making excuses to get out of the house to surprise my wife just to find my flowers never showed. I called and waited for 30 minutes and they told me they never got the order - wanting to resend them for the 15th. What's the point then? When I had a receipt showing it had been processed. I ended up telling my wife what I was planning and at 10 at night they show up?! I'm making sure I get all my money back for spending $80 to make sure they were here on time and they weren't.

My husband ordered flowers for me from 1-800-Flowers. This was Thursday, the 12th for guaranteed delivery on the 13th. By Valentine's Day they still had not arrived. So he called and was assured they would be delivered on Monday, the 16th. They were not. So again he called, and was told they thought the flowers were delivered, but would be delivered on Tuesday. They were not. So again he called, was out on hold for 35 minutes and then they just hung up on him. He called back and chewed out customer service. By now I told my husband I don't even want them. He said I better want them because they're being delivered today, the 18th, for Valentine's Day 4 days ago. So far, at 9:30 am, there's nothing. I told him they won't be delivered, and I really hope he never does business with this company again.

I ordered a flower arrangement for my grandfather for his birthday. When the arrangement wasn't delivered by 7PM on his birthday I checked the order status online and then called customer service. After waiting 25 minutes just to speak to a representative, the representative contacted the store that had "suspended" the order for unknown reason. Nobody from the flower shop or 1800flowers contacted us to let us know that our order would not be filled and my grandfather would not be receiving his flowers on his 83rd birthday. Then the customer service representative's response was that it was not her fault. She then proceeded to put me on a 45 minute hold. 45 minutes!! Upon returning she offered me $10 off the order. I had her cancel the order and I will never, NEVER do business with them again!

I ordered 2 dozens of roses for $80 for my wife for Valentine's Day. They were supposed to come in with a vase. Never! Instead, my wife got the 2 dozens of roses in a box, no vase. She had to put her beautiful Valentines Day roses in a candle container! I called and complained, and gave them a break to fix the problem. They said they were going to make it up and the new order was suppose to be delivered today and guess what? Well they never came!

I have been a florist since 1983. I have owned my own shop since 1988. The problem lies in the consumer on the 1-800 Flowers Disaster. Customers used to call flower shops in the area they wanted something delivered. Now they all want to go to the computer, push a button and have no personal contact with the flower shop itself.

I was so delight to receive flowers on Valentines Day! Upon removing the plant from the box I noticed that the leaves were dying. I immediately contacted CS to let them know. After multiple emails which included photos, a photo to the shipping label, they kept requiring more info. They have the info and I personally believe they want customers to give up! I won't. I will contact the sender for him to contact the Credit Card Co. to remove this charge. This move makes Valentines Day a real disappointment to both of us! I always purchased from this company! No more!

Ordered twice from 1800flowers recently for anniversary and valentine's day. Both received orders were nothing like what was represented on the website of what I paid for and were obviously of a much less monetary value! When Customer Service was notified they acted apologetic but then failed to respond by resending the item as represented in the photo and description on their website.

I ordered flowers with a teddy bear for my daughter who is away at college for Valentine's Day 2/14/15. I do understand that 1-800 Flowers utilizes local florists in the city of the delivery to fulfill their order however, the flowers that my daughter received looked pitiful. For $65 I expected them to at least have some resemblance to what was advertised on the website. Sufficed to say my daughter was gracious about the gift but I on the other hand was livid. I have ordered from them several times for bereavement and birthdays and have never had this happen. It will never happen again because that will be my last time ordering from them. I also wanted to surprise my husband at work with a deliver. I ordered Pecan Turtles. Nowhere in the description did it say that I would only get 6 turtles for $36 or I would have never order them. Again very, very disappointed and never ordering from them again.

Ordered 18 roses for Valentine's Day 2 weeks prior to the delivery day. Called 3 days prior to delivery to change the delivery address. Same city, just different address. Was told they could not make that change. Paid over $70 for flowers. 6 of the 18 roses were the smallest roses I have ever seen. The other 12 were bigger but still not nearly what I expected for $70. I will not use this service again and will advise other to avoid them.

I have never written a review for anything before but flowers.com is so awful I needed to let everyone know. I ordered flowers from flowers.com twice. First time the flowers were not delivered on the specified date. I sent them an email and they sent them a day late. That was fine. But the second time I ordered flowers from them I was very angry. I ordered flowers for valentine's day 2 weeks in advanced. They didn't deliver it on the specified date (again) so I emailed customer service the night it was supposed to arrive letting them know of the situation. They then proceeded to lie to me and tell me they had delivered it on Valentines day at 1:30 pm when I confirmed with the recipient that was untrue.

I ordered flowers and chocolate-covered strawberries to be delivered Valentine's Day. First off they didn't honor the offer I heard on the radio. They charged me $50 for shipping on flowers and fruit. They changed my order when I complained then charged me the same price anyhow. Come Valentine's Day the strawberries arrived but the flowers did not. Waited all day and no flowers. No flowers the next day either. Tracked my order and they claim my flowers were delivered. When I emailed them furious I paid and got nothing, they offer me $36 of the $72 I paid and they are "sorry." Why shouldn't I get a full refund for items I never received? Worst service I've used, will not use them again.

I ordered the Bonsai Tree and the pictures that were posted on the website were completely different from what I received. Instead of receiving a bonsai tree with white bulbs and green leaves, I received a tree with blackened leaves and no bulbs. It looked like it hadn't been watered and was already dead.

Received flowers for Valentines day from my boyfriend. They came with a vase that was too big for the flowers. I had directions on how to cut and make the flower arrangement myself. Let me say I am not a florist or artistic so they look like a child put them together. I don't work for 1-800-flowers so why am I suppose to be the florist??? When I get flowers I expect them to be put together in an arrangement not in a box zip tied. Also the stargazers did not blooms for 7 days so the arrangement just looked terrible! I also found out my boyfriend paid more for them than a local florist charges. He got screwed! He said he will never use them again. Thank God cause I'm not a florist nor do I want to be.

Ordered cookies for my grandma through 1800 flowers. After days went by, never hearing from her, I called to see if she received cookies. She said no. I called 1800flowers and they confirmed that they did not deliver it, and did they did know why?! She said she could not explain or give any reasoning? I was still charged on my card. She apologized and asked if I wanted to place another order and I said only if it is highly discounted or free, and she said she couldn't do that. Worst customer service. Can't believe they just never delivered it for no reason and I would've been charged if I didn't call myself to see if they were delivered. Worst customer service and company.

My husband orders me flowers, not only do they not arrive on Valentine's Day as promised, but arrive on Monday afternoon, shoved in a small box and completely wilted. No buds (supposed to be Gardenias and he paid $80 for them) and dead on arrival. It literally looks like they through them in there dead. NOT what the pictures shows AT ALL. No sorry, no money back, no LIVING flowers. Can't get through to customer service and this company could care less.

My husband sent me a dozen roses for Valentine’s Day. It was embarrassing for him because they arrived completely dead and wilted. We will never order flowers from this site again.

My husband ordered flowers for me for Valentine's Day. They never delivered. We were home all day Saturday. Sunday morning received a call from someone stating that they tried delivering yesterday but nobody was there - BLATANT LIE - you would freaking leave them at the door AND all day Saturday there was NO update on the tracking from the order. They asked him if he wanted them delivered on Sunday and he said yes. Guess what? SURPRISE SURPRISE - they NEVER SHOWED UP, AGAIN. Called Customer Service SEVERAL times throughout the day, only to either be put on hold, or that someone was calling us back, or that they were "working on it". Never received such call back. Flowers got delivered today, MONDAY - TWO DAYS LATE.

I ordered a fruit bouquet to be delivered to my son in Houston, TX on 2/13/14. Got a bogus email late that day that they "attempted delivery but had wrong or no contact info". They had the correct delivery and phone number for my son. After hours on hold and numerous emails to customer service, "SAM" from customer service called me at 11:29 am on 2/14/15 and assured me it would be delivered that day. Now it is Monday, 2/16 and NOTHING! Had to contact my bank to get the refund. I will NEVER use any of the 1-800 Flowers companies nor affiliates. A huge RIPOFF!

My husband ordered what should have been a beautiful arrangement of red tulips and purple iris for Valentine's Day - along with a stuffed teddy bear and chocolates. The box arrived via FedEx around 1:00pm in Michigan, on February 13 (approximate temperature of 0). I took the box home and opened it and the leaves were already wilted and the edges of the flowers starting to turn black, but I hoped to be able to salvage putting them in water and having them in the warmth of the sun, but to no avail.

So my amazing fiancé had roses delivered to my work for the first time. I had never had roses delivered to me at work so he wanted to make it special. When I received the package from 1-800-Flowers, the UPS guy said something inside was broken and shattered and to not open it and send it back. I however was very curious what was inside so I just opened it. They what could have been beautiful vase was shattered into complete pieces inside the entire box, inside the flower bouquet, in the flower leaves, everywhere! When my fiancé called to tell them this, he waited for 45 mins on hold, and they said "we'll refund you half". I wanted another bouquet with a non-broken vase. This place suck. To anyone sending flowers, pay the extra bucks and go to a hometown florist. It will be much more worth your money.

I placed an order on Jan 29 for a 2-day delivery gift for my husband for Valentine's Day. We received the pretzels delivered by UPS on the correct day 02-12. The 100.00 fruit and chocolate dipped fruit arrangement was to be delivered on Feb 14. I was home all day and I also kept checking the online status thinking maybe they did not ring my bell. I have 3 dogs so someone approaching my house I usually know by the time they get to the sidewalk. 4 pm status was still in transit. By 4:30, I checked. It said "Delivered."

Everyone should be aware that when ordering from 1-800-Flowers, you might be getting "flowers in a box" that you have to assemble yourself, or delivery by a nearby florist that is a member of their "Bloomnet" network. The local florist that delivers to you only receives about 50% of the money that you pay. 1-800-Flowers is a middleman that takes most of the profit on your order. So, for a $100 flower arrangement, the local florist receives about $50, and from that has to buy flowers & vase, pay the designer, pay delivery driver, etc. So the florist has to minimize what they send to avoid losing money. I advise you to pay the $100 directly to the local florist and you will be much happier with what you receive.

In early Dec 2013 I placed an order for a poinsettia to be delivered to my mom as my father passed away and it has been a tradition that he gave one to her on their anniversary 12/21 every year. I wanted to make sure that that tradition continued. They did not deliver it on 12/20, the delivery promised date, nor 12/21,12/22, 12/23...you get the picture. I talked to no less than 10 people concerning this and it NEVER was delivered. They gave me a $60.00 fresh rewards credit for the inconvenience. I just recently was given a reminder of the credit and thought, "OK, I'll give them another chance."

I received a bouqet of 2 dozen assorted roses on Friday 02/13. Today is Sunday 02/15 and my flowers are dead. This is the second time this has happened with 1-800-Flowers. I called customer service this morning, spend about 1 hour on the phone with them. The customer service agent was impossible to understand and promised to call me back in 1 hour while she worked on replacing the flowers. Why call me back? I don't want to waste more of my morning on the phone spelling my information over and over again. Had the flowers been fresh as promised by the company, we wouldn't have to go through this headache. Will use a local florist in the future as they take pride in their work and don't send out garbage.

I placed an order online for my elderly mother in Florida. The website said guaranteed delivery on Feb 14th. They never showed up! I called them 3 times and the first 2 times, they said the order would be delivered by 7 PM then on the 3rd call, they said sorry it will be tomorrow guaranteed by 11 AM. They sent me an email that stated the following: "The recipient's address is either inaccurate/incomplete (i.e. wrong apartment or suite number). The recipient's contact information is missing." This is a LIE! The info I gave them is correct! I checked it and it is 100% accurate. It is 12:56 PM as I type this and I am on hold waiting to speak to a representative who will probably feed me some more BS. I should have went with edible arrangements!

I ordered Valentine's flowers for my elderly mom. They charged my card almost 100 dollars, and changed the order status to delivered. They were never delivered. 78-year-old grandmothers don't steal flowers. Refund my money!

Don't go here! Very disappointing. Bad service overall. Poor communication. Go to other online flower company. Don't waste your time. Higher prices as well.

All you have to do is believe - believe that they will deliver the flowers that your husband got it for you, but they DO NOT delivered!! 1-800-Flowers just made me have an horrible Valentines day. All I want was flowers, and they called my husband saying that they could deliver on Monday. Yes, Monday. Really??? Is it Monday Valentines day???? No, it's today, and I got nothing, thanks to 1-800-Flowers. That was his first time using their service and also the last one. And I hope that everybody that reads this message never trust 1-800-Flowers to try to surprise somebody!!

I have had bad experience with another online florist, so I tried 1-800-Flowers.com. I ordered the living rose bush. I've included two pictures, one is the picture on the website, another is what I received. It was an embarrassment to give this to my wife. I called and at first they only wanted to give me a 20 dollar credit, when the total purchase was 50 dollars. Then they wanted to resend the same item. Finally they refunded me my money after complaining enough, then gave me a 20 dollar credit as well which I will never use.

Ordered flowers and chocolates for the wife of 16 years. Delayed plans all day for my wife and I to get these darn things, never show but they supposedly arrived!? I waited thinking it's a mistake, take my wife to dinner but when I arrive home, several hours later, still no show. Now I know something is up, I go to call customer service but they want me to wait a half hour for help, no thank you. I want my flowers or my money back! Why pay money in the name of romance when they can't deliver.

Today is Valentine's day and guess what? What started out as a wonderful day just got ruined! As I waited for the flowers I ordered (over two weeks ago, plenty of time) to arrive the hours got later and later. I got online to track my order only to find my order got moved to Tuesday the 17th. After calling 1800flowers in a panic and sitting on hold 40 minutes I got an operator who had a loose grasp of English at best. She looked on my order and said it was to be delivered today. After I told her what I had found she "looked again" only to confirmed my order had been "bumped" to Tuesday and that she was sorry for the inconvenience. Can you believe that? She was sorry for the inconvenience. They darn sure wanted their 100+ dollars from me as they didn't see that there was any real problem.

I ordered flowers for Valentine's to be delivered to my college girls who live 1500 miles from home. One order was never delivered despite the fact that when I called they told me they were. After being put on hold for a while I was told that the florist was closed and the soonest they could be redelivered was in four days!! Not acceptable!!!

My husband ordered me a bouquet of flowers for Valentine's Day. He ordered what was to be a large, beautiful arrangement of roses, gerbera daisies, alstroemerias and fillers. It came with 3 roses, no gerbera daisies, and half the alstroemeria were broken. Literally flopping, hanging downward, and the greens were floppy and already dying. He paid nearly $100 for this arrangement and we are very disappointed. Won't be using them ever again. The left is what he ordered, the right is what we received.

I ordered flowers a few days in advance and flowers.com guaranteed the delivery on Friday 02/13/15. It is Saturday and still not delivered. Customer service blamed UPS and offered a 20 dollar credit. I am out 80 dollars and had to spend more money and time to buy more Valentines gifts that I delivered personally. Their terrible delivery service and bad customer service negates the need to use them. Buyer beware. Horrible company.

I ordered flowers for my granddaughter in Fl. and they were delivered on the right day but they were wilted and with brown spots. For the price I spent, I will NEVER order from them again!

My order was placed LAST week, to be delivered 2 days ago, and cancelled today. This is totally unacceptable. If you have online ordering with the recipient's zip code, how can you tell me over a week later that the florist you picked does not deliver to that zip code? I was contacted on Thursday to verify recipient address and phone number. My mother was contacted for directions and was told someone would deliver the flowers even though that wasn't the usual delivery area. I was contacted again yesterday and today, before they cancelled the order.

I ordered flowers for my mother in law over 2 weeks before Valentine's Day, and gave them the leeway to send them on Thursday before, to avoid the rush. My mother in law got the candy I ordered and an empty vase with no explanation. They charged me the full price. When I called them, they said they ran out of the flowers I ordered so they didn't send any. They didn't bother substituting so she could have flowers, just sent them an empty vase! Who would do that without a note or apology or anything plus bill me full price? It took me over 45 minutes on hold to talk to anyone about it!

Placed an order to be delivered on 2/13/15 to our home for Valentine's Day for my fiance. We waited around all afternoon and evening. At around 6pm, the status tracker changed to "delivered." Strange, I thought, as no one had knocked on our door, but I checked the front porch thinking maybe they just left it. Nope. Nothing. I called and gave up after waiting on hold for over an hour and not speaking with anyone. Flowers never arrived.

Placed a order for Valentine's Day. Never received it. Company was not helpful at all. You figure if you spend $100.00 on flowers, they might make the delivery. They suck!!

I order flowers a week ago from 1800 flowers.com for Valentine's Day and got the wrong flowers today. What's worst is the wrong flowers were delivered half dead and at night almost. I paid an extra $17.99 to be delivered on Valentine's Day. When I called 1800Flowers.com about the order, they told me that they can only redeliver it on Monday, 2 days later which is unacceptable. I then asked for a refund and they said they can only refund me 50%!?! Basically, I'm forced to take the flowers on Monday which is a little too late. I'm already being charged a large amount of money for flowers on Valentine's Day and now going to pay extra money just to get the flowers 2 days later. I am never ordering flowers from 1800Flowers.com ever again and just going to local florist directly.

The plant I ordered as a Valentine's gift for my wife was "dead on arrival" (see image). I called on 2/13 and was assured that a replacement plant would be delivered for Valentine's Day. I was informed on 2/14 that the delivery could not be made. Only a refund was offered. Would strongly recommend not ordering flowers or plants from this company. Customer service and quality of their products are awful.

Ordered two dozen roses in a vase for Valentine's day to be delivered from these **? On Valentine's day, Ups informed me they have a 90 minute window to deliver beyond promised and paid for time. Flowers.com took the coward's way out and shut down customer service phone line and feedback on their site. If you cannot deliver don't take the order. I am upset because I trusted you guys with delivering my loving gift to my wife. You will never have a second chance, I will share this experience every time someone mentions flowers.

I ordered a flower bouquet for my wife to be delivered on 2/13/15 and she never recv'd it. The following day I recv'd an email stating that delivery could not be made because either the address was incorrect or the recipient's info was incorrect. Not only were both the address and my wife's info correct, but this company never tried to contact her or me on 2/13. It's hard to believe this company is still in existence. I was on hold for over 2 hours on the customer service and never got through.

The flowers arrived in a box with broken stems, wilted and falling apart...... Wrapped up with a vase and card in the box for my girlfriend to open and put together herself as a gift! Really a waste of $. I suggest using a local florist to save $ and get the quality flowers and service you deserve and payed for! Thumbs down for 1800flowers.com

I want people to know what a rip off place this is. I am completely appalled by the products I have received from this company. I ordered through 1-800-flowers once or twice before, and never received a product that even remotely resembled having any sort of quality.

Shame on me for not checking reviews. I'm sure all these negative reviews are totally accurate. Spent nearly 90.00 on a valentine Rose plant that came with one bloom. It showed about a dozen in the picture. The plant was 1/3 the size the picture showed. Also was quoted 9.99 for S&D. They charged 24.99. It is not worth the time to even call, as you are left on eternal hold.

When I got my flowers they were half dead and looking pretty bad. I could get nobody on the phone, but since then, they have perked up some and looking better. Not worth what I paid for them, but I'm changing my review to a satisfied. But I wouldn't buy again from them.

Ordered an arrangement via the phone with a real person as not to have mistakes automated ordering can produce. Specified large arrangement. Received the arrangement and it was by far the worst thing I could of imagined. It was small and lacked many of the flowers the arrangement states that it should have. Needless to say the recipient was disappointed. I tried calling the florist who delivered the flowers only to hear that they could only replace this sorry excuse for another arrangement and if I wanted a refund of the more than $100 I was charged I would have to return the delivered flowers to them and then contact 1800-Flowers. I WILL NEVER ORDER ANYTHING FROM 1800-FLOWERS AGAIN AND WILL ENCOURAGE ANYONE I KNOW TO DO THE SAME.

I ordered Flowers for my Wife from our son for his first "Valentines" day, order was guaranteed to arrive today, nothing showed up. Nothing at all! When I called the first I was on hold for 45 minutes then was hung up on, following call was 25 minutes with the same result, and finally the 3rd time was 97 minutes and was told there was nothing that could be done and they couldn't guarantee anything.

They did right by me and issued a refund. Thank you for your help.

I placed an order for international delivery on February 12th, with a next day delivery guarantee. I did get a confirmation that my order was placed, but I was never updated when the delivery was made, and the site was never updated either. Luckily, the recipient did receive the Valentine roses. The delivery was on time, however, the pictures she sent of the flowers were not as beautiful as the image on the site. The vase was a lot smaller, the flowers were not in water, and instead of a red bow, the vase was tied with a yellow one. This was India, so I just chalked it up to their customs, maybe.

I ordered a beautiful arrangement according to the pic. My gf was supposed to get tulips and irises and basically she got a bunch of green stems. These blooms are tucked away hidden. A bunch of brown on the green as well. I am so glad i put down her work's sales office address and not her actual work address. Otherwise i would be upset that co-workers would comment BEHIND HER BACK how UGLY it is at her expense. HEY 1800-FLOWERS YOU CAN ** OFF.

In a full rage. Ordered a decent sized arrangement on Jan 27th for Valentine's Day to be delivered to my Fiance's work on the day before Valentine's Day as a surprise. Upon never getting any sign that she received it, I decided to just ask/tell her about it around 4pm. She hadn't received anything even though the website said it would be delivered between normal business hours (9-5). I sent them an email asking about it with no response, I tried calling twice, being kept on hold for 20 minutes each time and hanging up out of sheer frustration. Finally, I get a text from my Fiance' that says the company called her at 4:55pm and asked her how long she would be at work still which was on 5 more minutes... forget any surprise element. Now they're sending it to our house and hopefully she'll be able to beat the delivery home. I can't wait to see how it looks. What a waste of money and time. Beyond pissed off.

My boyfriend had 1800-Flowers delivered to my home. When I opened them up it looked like every leftover branch was thrown in. I could not make out what type of flowers they were because they were all buds...nothing was bloomed. So I called my boyfriend to ask what he ordered and he said they were lilies. They were all closed. I'm not kidding, not ONE was opened. He didn't care too much but I had to look at this mess. So I put them in sunlight and two days later 3 opened up out of 15.

Learned my ultimate lesson, if you want something done right, just do it yourself. Valentine's day, I expect to wow my wife with a bunch of tulips as is her favorite flower. I've been working a lot lately and I had no time to pick out and arrange flowers myself, which I normally do. Saw the awesome arrangement online and expected my wife to be in for a big surprise. Let's just say I'm glad I was the one who saw the package first to do major damage control. I expected a nice flower arrangement. What I found was a box by the front door. It was a bunch of tulips and a vase that they expect my wife to arrange herself. Like that's going to bring a smile like what you promised, right? Ok, no biggie, tried to collect myself and arrange it before my wife wakes up from her nap.

I ordered 2 dozen red roses for my lady on Valentine's day to be sent to her work. And what she got was a box of flowers with a broken vase. I was told they would be in the vase and delivered from a local florist. And all they could do is give partial credit and $20 to use next time. There will be no next time. I tried to explain they ruined Valentine's Day getting that shipped to her work! And they seem not to care. The picture of the beautiful bouquet is what I ordered. The rest of the pictures is what was received. I repeat. Do not use them!!

This customer service department was the most clueless I have ever dealt with. The most untrustworthy as well. I was able to talk with the florist they were using for my delivery and found out the truth. Basics were that I ordered flowers for my wife for Valentines day. My wife made a last minute decision to be away from our house, where the delivery was supposed to happen. I called 1-800 a few hours prior to the delivery beginning time to get information to make sure we had the flowers delivered and save the holiday for my wife. On my call I pleaded with the rep to contact the florist they used for our flower delivery...

This company really stepped up to the plate they track me down call me on my number and offered to resend a different arrangement ASAP. The flowers that arrived the second time are no way representative of the first batch. It must have been a local florist - it just didn't feel like doing the job. 1800 flowers now has regained my trust thank you.

I ordered Roses for my wife through 1-800-Flowers for Valentine's Day. I work from home and getting away to pickup flowers is difficult. This year I decided to be proactive and took advantage of a work promotion and ordered flowers two weeks in advance. The flowers arrived today via UPS and they are probably the worst flowers I've ever seen. Worse than the worst grocery store variety at 9pm on Valentine’s day... leftover, picked over, wilted, brown, shrimpy little pathetic excuses for flowers. There is no way I will be giving these flowers to my wife and I will have to go out and pick up flowers somewhere without a reservation so I'm sure I'll pay a bundle.

What had happened was I bought my bae some flowers from this here website with my hard earned money. I placed the order on a Wednesday to be delivered on a Thursday. I told the people to take it to her crib because she be home most the day taking care of the cats scruffles fluffernutter and Michael. But they say it be there between 9 in the morning and 7 in the night. How she gonna know when she be able to get her hair did. The confirm email said they would tell me when about it's gonna get there. They lied. No email. No phone call. When I call them that night they say they already tried to deliver. So I tell them "Let's just do it tomorrow but you gotta bring them to her work." They said "Okay we can do that."

I ordered flowers to be delivered 4 days from the date of purchase. I didn't receive any delivery confirmation email by the 7pm deadline of when they stated they would be delivered by. When I went to the order tracking system, the status was "exception" and shipping date "NA." I called customer service and after 45 minutes was able to determine that the order was never processed (despite the tracking system showing it as "in transit" all day). I asked for a refund for which they obliged (they said it will take 3-5 business days to be credited for which I still will have to confirm). All said and done this company appears to be a joke.

In March 2014, ordered an orchid sent to my mother in her Nursing Home. A lovely little rose plant was delivered. Lovely, but NOT what I ordered. They made that good. Apologized profusely. I accepted that and forgot the incident, as an anomaly. In February 2015 I ordered flowers for my wife, her mother and my mother, delivered to the two mothers' Nursing Homes, and my wife's school. All of the flowers arrived looking like they'd been stored in a freezer. Both my mother's and my wife's, which I've seen, had blossoms and buds broken off or wilted down. The foliage was crumpled, folded in on itself, and dead. My mother in law's flowers were in the same condition. When I called the company, I sat forever on hold, and finally was connected with someone, who took all the particulars, and then asked if I wanted to make a complaint. When I said yes, I was put on hold, and then disconnected.

Multiple orders were placed so that deliveries would occur each day during the week leading up to Valentine's Day, however the delivery scheduled for 2-12-2015 did not take place. Upon contacting customer service, the rep found out that the florist had made contact with the company in reference to wanting to cancel the order on the previous day, but 800-flowers never contacted me. The florist wanted to cancel because they were out of stock of the item(s) requested. 800-flowers upon me contacting them, stated they would attempt to find another florist to fulfill the order with a substitute/comparable item the next day which was unacceptable because I already had a delivery scheduled for 2-13-2015.

I placed an order for same day delivery and it never came, and when I tracked my ordered it said it was delivered. So I called customer service and they said it will be delivered by today, so I tracked my order again and it was in transition and I tracked it 5 hours later it said it was delivered which it still have not been. I would never give them my business again!!! And if you ask me they don't deserve not 1 star. Very unprofessional and convenient, I'm happy they're not All-State because you definitely want be in good hands.

1800 Flowers NOT military friendly. Order # **. First, 1800 Flowers customer service is outsourced to somewhere in the Philippines so don’t expect a lot of support for international orders. I am currently serving in Afghanistan. I ordered Valentine's Day flowers for my girl who is in Europe from Raymond #unknown. Raymond assured me that 1800 Flowers was capable of international orders. When ordering I specifically asked if they could deliver to her location by the 11th and they said yes.

Fired for attempting to correct company mistake. First of all, the training was gruelling-it began in early afternoon & ran past 10 p.m.; though we had been told that it would be 6 hours. This seemed to be some kind of test because if you had to leave because you had only arranged child care for 6 hrs or some other commitment, you were done/fired. Several ppl were stressed and had to call family or friends to watch their children. (Southern Oregon is a financially strapped area, so they knew they could get away with this).

My wife placed an online order for a friend whose mother just passed away. My wife placed the order for a decent size bouquet and they charged the card. The order was placed just prior 2PM, the deadline for the delivery to occur that day. Come 9PM, and I have to contact my friend to find out the delivery did not occur. So my wife calls customer service. They cannot find the order.

I have dealt with 1-800-Flowers a number of times in the past and was essentially happy, but not this time; and it will be the LAST TIME. Lovely sympathy flowers were ordered for home delivery to a friend newly widowed. The order was placed on 2/2/2015 for delivery to my husband's office on 2/4/2015 so he could take the arrangement the rest of the way to a location not on a delivery route. NO SHOW. Then we were promised delivery on the 5th. NO SHOW even though my husband stayed beyond work hours in case the delivery was late. Next we were promised delivery on the 9th...NO SHOW...10th...NO SHOW...11th. Each time required lengthy waits to talk to a real person and then apologies and excuses.

I ordered a rose plant from them with a cute bird pot. The pot is very cute but the rose plant is very tiny, frankly too small for the pot. Apparently they are too cheap to have the right size rose in the pot. On top of that, only one rose was blooming. There are several more buds...hopefully they flower and not just fall off. A fly came out after I opened it and the leaves were wilted. They shipped it from MI to WI UPS ground. I expected it to come from a local florist that on their website is associated with 1-800-Flowers.

Just tried to contact 1800 Flowers to have a bouquet sent to my Aunt on her birthday. Not only was the woman virtually impossible to understand, she then told me that my requested zip code had been cut off from delivery. When I asked her why, she gave an explanation that hardly made any sense and then when I asked to speak to a supervisor, she told me they were "too busy" due to Valentine's Day. I told her I would wait on hold for her and then when she placed me on hold she hung up on me. First time ever considering using this service and I am appalled by the horrible customer service I just experienced. Will never in my life think of ordering from them again and I suggest you don't plan on giving them your business. Awful first impression.

Flowers were ordered for daughter-in-law who had just lost her uncle. They were to be delivered on Sat. morning (paid extra). Claim address as "undeliverable" (home address) by local (?) flower shop. Second time 1-800 messed up delivery to same address. Over one hour on the phone for a refund because they wanted to deliver the flowers to the home on the morning of the funeral when the family would be out of town. It took talking to two different foreign employees, an hour on the phone and extreme anger to get a full refund. Then when I was told I would get confirmation within 10 minutes via email of the refund, I needed to contact my credit card company to verify the refund - yes, no email confirmation! DON'T USE 1800-NOT PROS!!! Contact your local florist instead. They are just as good and probably just as fresh!

I wasn't going to place a review/complaint, but after hearing what just happened to a friend of mine, realized I was not the only one duped by this bunch of morons. I ordered flowers to be delivered to my bil and sil for Christmas. As I was extremely busy I didn't go to the local florist and pay delivery - instead assuming that they would receive what was pictured online (or something comparable to such). When I went to their home 3 days later, saw the tiny little arrangement they had received with half dead flowers. I was so embarrassed. Definitely not the type of company I will ever deal with again.

Worst Service I've ever seen. Requested delivery for a funeral home (can imagine how important is) the service was from 9 to 10. I requested the delivery to be made by 9. They called me at 9:30 to advised that local florist will not be able to deliver. Just like that. I didn't get the flowers. But they DID take the money very fast from my account. How's that?!?? Now they will reverse money in 8 to 10 business days!!! But the most important thing is: I didn't get the flowers!!! Don't count on this company. They will just don't do their job!!

Ordered 2-3-15 for 2-7-15 delivery. So I call to check on this birthday order and sit on hold for over an hour while I worked. Hung up and called back in the morning and got the Philippines. Frustrating. But he tried to be helpful and said he would call back after the florist opened. NO CALL. I called again and just asked for a full refund. They wanted me to wait too for a redelivery. I said, "NO. It's now 2 days after her birthday. FULL REFUND PLEASE." Let's see how this works out. Horrible customer service. HORRIBLE.

I ordered a month in advance 100 spray blooms for my mother's 28 years of service retirement party. She received 55 blooms and half the flowers were drooping and wilting. I contacted 1-800-Flowers and sent photos of flowers on same day of delivery and they only credited me 9.99 of the 44.99 spent on this bouquet (without vase). They also sent a 20-dollar saving pass which is of no use to me. So disappointed, not to mention embarrassed, when I arrived at party and saw the flowers. Will never do business with them again!

Ordered a sympathy arrangement to be delivered same day, 2/3/15. 1800FLOWERS had no problem charging my PayPal account immediately. I received an email that evening from the company informing me that my order had been delivered. Once I found out from the recipient that they had not been delivered, I attempted to contact 1800FLOWERS the following day, 2/4/15, but after being on hold for over one and a half hours, I hung up - VERY frustrated. Turns out, my arrangement was delivered on 2/4/15. I needed them to be delivered on 2/3/15 for a one day memorial service at a friend's home. I spoke to two people yesterday on the phone for over an hour, getting one excuse after another - blaming the florist, etc.

I have ordered flowers for mom's 82th birthday to be delivered in Brazil. They offered that INTERNATIONAL option delivery on their website and today 9 days after she NEVER got her flowers. Very disappointed. They NEVER told me WHY was not delivered and NEVER contacted me to say they were unable to do so. Mom was waiting for the flowers and stay home to make sure she was there to get them. Sad!!!

I placed an order to be delivered to my fiancé on 12/24/14 at her workplace. I placed it ahead of the 1 pm cutoff time that guarantees same day delivery. I later called with a simple question regarding my order: “If she were to leave early, could we possibly send it to her home?” What ensued was quite unexpected.

Ordered flowers one night to send to a friend's office around 8pm expecting them to be delivered the next day. The day comes and around 11 am they send me an email saying it's shipped and will be delivered by 3pm and give me a FedEx tracking number and when I looked it up it says it was shipped from Memphis. Memphis???? I live in NYC, wtf?? Anyway 3pm came and went, no delivery and now it says there is no delivery time or day. It's basically lost and PayPal is not helpful. Do yourself a favor and never use this company. It's trash.

I ordered an arrangement expecting it to look similar to what was on the website. What was delivered looked like they stuffed a bunch of flowers in a vase! Completely disappointed and will NEVER order again!

On Feb 2, I ordered flowers for my friend's birthday upcoming on Feb 4. My logic for ordering early was to first out on the delivery trucks. At 1:36 PM (time stamp) I received an email stating my order was received and was being processed?????? At 3:36 I attempted to check the status. The mobile app kept resetting itself and would not connect. I attempted to call several times only to be hung up on as they were to busy, was the stated reason. On my laptop, the delivery page also continually reset itself. I attempted to call an was on hold for 20 minutes and was told it was out for delivery. At 5 PM the order still had not been delivered. I was told deliveries were 9 AM to 7 PM (first notice of this).

I ordered a beautiful arrangement for $76.00. They sent my bride to be an arrangement that was not even close to what they advertised, I could have bought it at a grocery store for less than $20.00. DO NOT purchase from this website.

My daughter on the East Coast send a living small live Rose plant to my wife in Kentucky. It arrived and appear to have been frosted or frozen. My daughter called and complained and they sent another of the same, and it also arrived almost dead. It was damp, so it again was probably frozen in transit. I would not recommend ever using this company, although they DID refund the purchase price.

I ordered a-Dog-able flower arrangement for my friend's going away party. It was never delivered. I checked numerous times, at least three different calls, with customer service who assured me they were going to make it for the occasion. If they had told me they could not fill my order I would have gone elsewhere to ensure my friend had something for her celebration. The company refused to tell me the name of the local florist so that I could talk to them and arrange an alternate deliver location/time, or even pick them up myself. I waited over a 30 minutes just to check the status of delivery on one of the three occasions. The call center must not be in USA. They could not understand my English and I could not understand a word of their broken English. Never got the flowers and I'm dreading the call to try to get my money back. Disappointing. I expected more...at the very least, what I paid for!

In the middle of January I had put in a order for a same day delivery bouquet. I waited for the first day with no confirmation email or phone call saying they haven't been delivered. Day two I call the company to see what was going on. I was told that they tried all available flower shops in the area and none could fill the order. I was given a $20 gift card and decided on a new bouquet that I was told by the representative the shop could fill.

Like many of the other complaints, I had ordered a Christmas arrangement for my 100 year old grandmother. Not only did it can cancelled on their end, I received no notice of this cancellation. I thought it strange that she didn't mention the flowers, as she is usually quick to call, but its a busy time of year, and I didn't think to check online about delivery until after the New Year. The delivery information was incomplete (no explanation of what may or may not have happened). I sent 2 tickets to customer service. Heard nothing back. Just got off the phone. The initial option was to resend - ridiculous. Second offer was to credit it me for $15 (not a full refund). After much anger on my point, and several times waiting on hold for approval of a full refund - FOR SOMETHING NEVER DELIVERED - I am now told I will see my refund to my credit card in 3-5 days. Now, I have to figure out how to make amends with my grandmother - thanks, 1-800-Flowers. Grrr.

A family member of mine passed away and I ordered a funeral arrangement to be delivered to a funeral home. Though my credit card was charged the arrangement was never delivered. I found this out a week later. I immediately called 1-800flowers and inquired. They confirmed that the flowers had not been delivered. The reason they gave was that there was no florist in the area that they had an association with.

I had a death in the family and used this company to send flowers. The flowers didn't arrive and no notification from the company of the order not arriving. But the company did charge my credit card even after failing to deliver the flowers. They have a broken system whereby there is no follow-up to actually verify if the order was fulfilled or not. The only way that I found out that the order was not sent was by asking the person whom it was going to if they had received the order. I will never use or tell anyone to use the company in the future.

I ordered an arrangement before on a Friday morning using "same day delivery" service for my 80 year old mother in law's birthday. They promise to deliver by 7:00 p.m.; therefore, you have no idea that there is a problem until after 7:00 p.m. in the evening. On Saturday morning I check my voicemail, texts, and email inbox for delivery confirmation. Nothing.

I ordered flowers to be delivered on my daughter's birthday. Paid a way over what other companies charge. Oh well. The company did not deliver on her birthday. Came with some lame excuse about UPS. Is it my problem? You are supposed to deliver on that day. My daughter never got her flowers and I will never use this company again. I am a nurse and while investigating about my order, my patients were all waiting. I did apologize. Never ever Flowers.com!!

Ordered the best Christmas Tree shaped flower arrangement for my mom to be delivered to my friend's house on Christmas Eve and given to my mom that night. My friend texts me a picture of it at work when it arrives. First, it wasn't clear that it was coming from a local florist. My last order came in a 1800flowers box and actually looked great. This time I noticed it was already set up because it came from a local florist. Ok fine, but it was wrong and nothing like what I ordered. It looks like they sent me the $60 one when I paid for the $120 one. Fine, it still looks ok so just give me my $60 back and let's be done with it because it's already Christmas Eve.

My mother-in-law died and the short, family only service was at the funeral home at 10 am. My daughter (by a previous marriage) lives in Massachusetts and wanted to send flowers since she couldn't be there. At 99 years old Mom had no friends left and my daughter felt bad that there would not be many flowers. I gave her local florists but she wanted to see pictures of the choices and locals did not have any so she looked up 800flowers and went thru the local florist they had listed. This was on Wednesday for a Friday service.

Your company itself lost me and a bunch of other people as any potential customer. I'll never use your service again. Order was never completed and I never got a call about the product I selected wasn't available. It was supposed to be delivered the same day but this did not happen. Then it was supposed to be delivered by 145 the next day and by 4 it was still not delivered. Only because I called to find out what was going on did I find out that the product wasn't available. What's the point of having all of my contract information if you're not going to contact me if there is an issue? I should have known better as your company messed up a week before for the same recipient FOR HER MOTHER'S FUNERAL. A FUNERAL!!! Are you kidding me? An arrangement was ordered days in advanced for the top spray of the casket and should have been delivered before the 4 o'clock viewing and never was. If it wasn't for the funeral director himself going to get it after they paid for delivery was it there at 7 when it was almost over. POOR POOR CUSTOMER SERVICE FROM YOU PEOPLE.

I ordered large/premium arrangement which was supposed to be in a Waterford crystal vase. What arrived 1 day late for my assistant's birthday was an arrangement worth no more than $20 and smaller than their cheapest option. When I requested a refund, I was told they will offer 50%. As I paid $200 I explained I did not agree what they sent is worth $100. I spent 40 minutes on the phone speaking to 2 individuals that I am not sure they understood what I was saying as their first language is not English. I Emailed customer service letting them know I will not undergo further embracement by attempting a second delivery nor I will allow them to pickup what was intended as a birthday gift for my assistant.

My daughter, who is away at college, had her 21st birthday. Because I was not there, I ordered a bouquet of orchids to be delivered. The delivery date was set for 3 days in advance. The total cost was $74.48. I paid via PayPal. Somehow, when I switched back to the website, the billing address was switched to my daughter's address.

Placed order on 1-8-15 for delivery on 1-12-15 for wife's birthday. Order did not arrive on time & when contacted, no reason or compensation was offered. Online tracking showed the flowers being delivered on the 12th & customer service (after contacting the florist) said they would be delivered on the 12th. They were not and as of 1/13/15 at 12:00 pm, they still have not arrived. This is the 2nd time in a row that the 1-800-Flowers florist that handles the zip code 32837 in Orlando, FL has delivered an order the day after the specified date. Stick with your local florists. It may seem more convenient to order online, but you'll probably save yourself future headaches & stress.

I learned that the gift I ordered on line from 1-800-flowers.com arrived with a greeting card bearing the names of people other than myself. My friend had to call the company to find out who actually sent her the gift. When I called the company to complain about their error and asked if they could compensate me in some way, they promised to investigate and call me back to let me know how they could compensate me. This never happened. I called 3 more times and spoke to different reps, and only after I threatened to write a negative review on the Internet was I promised I would receive a refund of 50% and a gift certificate for future use. I asked that they send an email confirming this refund. They all promised to do so. One rep even took all my phone numbers and promised to call me back in one hour to confirm that the email had gone out and to be sure I had received it. That was on 1/11/15. That rep never called me back and, once again, I did not receive the email or the refund.

Two separate times I have been connected to 1800-flowers scams. The first occasion was a group arrangement for a funeral. We made it very clear to "1-800" that it was a one-day wake. Over 10 of us went to a wake for an afternoon viewing. No flowers. They promised it would be there for the first viewing. This arrangement was order several days before. At the end of the first viewing I got on the phone with 1-800. They very calmly said, "oh hold on let us call the florist in the area". 1-800 said the florist didn't get the order until that morning when they opened shop and didn't have enough time to get it to the funeral parlor. I said, “I'd like to cancel.” I was told, “We can't cancel until delivery hasn't been made by 7pm.” I called my local florist because we were all so embarrassed the flowers never came. They said, “No problem it will be there in two hours.”

I ordered flowers for a funeral. They said they would be there, then they called and said it was too late. I asked for a refund and they said that it would be at least a week. Well here we are a week later and nothing. Tried to call and all I got was "Peggy" on the phone from India who did not understand English!!! Will NEVER use this company again!

I ordered flowers for a funeral for my mother's cousin. My mother is 83 years old and I was trying to help her by ordering the flowers for this funeral. The flowers never showed up and my mother was extremely disappointed. I placed the order by phone and 1-800-Flowers had the address and everything seems like it would work. They say they are refunding me but it will not make up for the flowers not being there because it was such an important event.

We ordered the large country roads bouquet for my mother-in-law's birthday and what was delivered was an ugly, filler-full, sad mess. See photos. They offered to re-send a replacement bouquet but I told them no way, I didn't want my mother-in-law to know just how ugly her flowers were, compared to what she should have gotten. They gave me a 50% refund and a $20 coupon for my next order (which I will NEVER make).

I tried to order flowers to be sent to someone in another state. I selected what I wanted, put in where they should be sent, etc. And when I got to the payment page, my credit card would not take hold. The site said that I had an incorrect card #. Checked it and entered again. Still incorrect. Checked my account online and it is fine so I tried another credit card. Still no luck. Then I decided I'd pay instead with my Paypal account. Still wouldn't take. Tried to do online chat. Woman not helpful. Had to close out as I had to go to an appointment. When I look at my emails about an hour later I see that the flowers have been charged to my Paypal account!! So I called 1800flowers again and they cannot see that I have ordered flowers at all. So why am I being billed? Very unhelpful. Called paypal and they will send a cancellation. It is annoying and am worried about being billed although I never had a processed order.

My friend ordered his fiancee flowers from Afghanistan on Dec 31 at 12pm and paid them extra to be delivered on the same day before 2pm. It is Jan 1st at 5pm and still no delivery. We called customer support to ask what is going on and they said they were delivered and there was no delivery. The lady argued with her about the delivery of the flowers. The people are rude and have no idea what is going on in this company. We will never order from this company again. I will recommend my friends and family and other military service members that serve our country to not order from here. I am wife of a military service member and I advised him not to order from here when he is overseas. This company is a joke and I don't know why they offer same day service if you don't receive them same day service. You will not receive our service again.

I ordered flowers from them for a funeral on December 9th. The funeral and the flowers were to be delivered on the 10th. They called said they couldn't deliver them and encouraged me to use another flower shop with more money. I used paypal to pay them and here I wait still 21 days later still no refund and told it will be at least 30 days before I have a refund. No one said 30 days they said 3-5 business days....today I am told 30 days from the time of the refund issued.

Ordered Merry Christmas Gardenia to be delivered 12/24. Item was hand delivered and arrived dead. When I called to complain to 1800flowers.com, the person I talked to was in the Philippines and spoke broken English (so frustrating), so I asked to speak to someone in the US. Was told refund would be issued. 6 days later still no refund so I filed a complaint with my credit card company. Also asked customer service to send me an email confirming the refund, have yet to receive the email.

So I placed an order with 1-800-Baskets (which is apparently a sister company of 1-800-Flowers). My total was $82.56. Two days later I get a notification that my bank account was overdrawn, which surprised me. I should have had at least $90. So I checked the bank and lo and behold, 1-800-Flowers hit my account for $82.56!!! I call them and they tried to tell me that my bank held the money, but we both know that wasn't true and my bank confirmed it. After speaking with someone from around the globe!!! She proceeds to tell me that the money will be refunded in 72 hours (at this point, my bank hit me with an overdraft fee, which they returned, no thanks to these bums)...

I place an order on a Friday. A dozen roses for my wife's birthday to be delivered at her place of work during business hours, 9-5 on a Monday. She left late 5:20 pm and still had not received them. When I called 1800flowers later that evening, James, informed me that the only florist in the area was too far away and would not deliver for that price. What? They set the price! I paid the original $15 delivery fee during checkout and never received any notification that this may be a problem. Only communication I received was the order confirmation acknowledging the order and delivery! I can appreciate circumstances change and I would have even paid extra still for the delivery, but because they couldn't even let me know there was a problem, the delivery day is over and the moment is lost. Thanks a lot, 1800flowers. Don't worry about my business anymore.

Ordered flowers, got a confirm email stating they had been delivered but they were not. Well to be fair if they were, they got dropped off at the wrong address. When we called to ask about it they said they were dropped and there is nothing they could do about it.

Terrible experience. Centerpiece was not delivered. It took 5 people and one hung up on me to get any info. on this arrangement. I would not do business with this company again.

I ordered a Floral Arrangement for Christmas for my best friend. Not once but twice was an arrangement sent that wasn't even like the arrangement ordered.

Terrible phone support, but they did come through at the end.

I ordered a CENTERPIECE for family friends at the holiday. This arrangement was to include evergreens, white lilies, pine cones, red roses and red tapered candles. Much to my dismay, the family received a white pitcher filled with red daisies and a pine cone with some ugly red roses thrown in as if a child had put the arrangement together. SO DISAPPOINTED for an order that cost me almost $70! I ordered a centerpiece, NOT a white pitcher with ugly thrown together flowers! I was very embarrassed. After calling customer service which I am convinced is a calling center in India, I am given a hundred empty promises and no delivery of the correct goods. Promised a discount coupon....never received. Promised a followup email to fix problem....never received!!!! Corrected goods, never received!!!! HORRIBLE COMPANY WITH INFERIOR PRODUCT! DON'T WASTE YOUR MONEY OR TIME TRYING TO CORRECT THEIR MISTAKES. GO ELSEWHERE TO SHOP FOR FLOWERS!

I ordered four fruit baskets, three of them as gifts for people that our company does work for and one for our own office. We received the one for our office yesterday. I was absolutely shocked at what I had received!! It was literally a full head of lettuce with a few sticks of fruit popping out of it. The fruit wasn't fresh!! I was so disappointed, and feel really embarrassed that I have sent these to three other offices as gifts!! They look so cheap, I would not recommend anyone purchase!! A real disappointment.

Ordered a bouquet, balloon and chocolate covered strawberries on 12/13/2014 for delivery on 12/15/2014 to my friend undergoing surgery in the hospital. They never delivered. Called on 12/16/2014 and waited 30 minutes to speak with someone who told me they couldn't locate the patient and asked if they could call recipient. I agreed. They called and spoke with recipient who gave them her home address. Never arrived. Spent another 45 minutes on the phone to resolve. Stated they could not to deliver to her home as they do not deliver to that address (which is in the same town as the hospital but did not call me to let me know). Terrible service. Next time will go directly through a florist.

I ordered lavender roses for next day delivery online. The roses were not delivered. I called twice and roses were delivered two days later... but they were white. I called again and was promised the lavender roses would be delivered next day. I called AGAIN and now waiting to customer service to call me back. Terrible customer service from florist in Wesley Chapel Florida. Falsely advertised lavender roses were available next day. Even after they delivered the white roses, they had the nerve to send me an email receipt for lavender roses. I will never ever use 1-800-flowers again.

I ordered flowers for my mom's birthday, which happens to be in December. A few days after I placed the online order, I was told they couldn't fill it and would I like a holiday arrangement. I said no, it's for her birthday. I received emails and calls from several different customer service representatives. One offered a nice lily arrangement so I agreed. Then, that one wasn't available. Once again, I was asked to accept an unattractive holiday arrangement. I spoke to a call center person whose accent was so thick I could barely understand what she was saying to me. In exasperation, I cancelled the order and was told I would receive a refund. After a month... no refund.

Ordered flowers for a birthday gift on 12/11 for delivery on 12/13. They didn't have delivery on 12/14 which was her actual birthday. On 12/13 I received an email that the information I listed for the delivery was incorrect. I called and spoke to a customer service Representative that said the information was correct the recipient wasn't home so they left a message on her answering machine to call when she was home. I was also told they would deliver this gift on 12/14. On 12/14 I spoke to the recipient's daughter and was informed she doesn't have an answering machine. Called 1800flowers today at 4 and was told they deliver until 7. I said I wanted to make sure they would be delivered and they said they would call the local florist. Representative got back on the phone to say they were closed. So no birthday gift and I have to wait 5 to 7 business days for a refund. Will never use again!

I ordered an arrangement at 7:30 in the morning on Dec 11. According to the website if the order is placed by 2:30 pm it is guaranteed same day delivery. This worked out perfect because my mother didn't get out of surgery until noon. After waiting until 8 pm I called to check on my mom and to see if the flowers had arrived. She told me no, so I gave 1800flowers a little slack and waited until 12 pm on Dec 12 to call. After several minutes on hold the person I spoke with reassured me the flowers would be delivered yet that day. She was very apologetic and offered to send a 20% of coupon. Not necessary, I just wanted the flowers delivered. I waited until 8 pm and talked with my mom again. No Flowers!

I ordered flowers several days ahead of time to my boss who was having surgery at the local hospital. They apparently couldn't find her the day of, then proceeded to call her every day after to find her and see where to deliver. They delivered the Tuesday after, so 4 days late, to her house. They never once tried to call me, the phone number listed as the person paying/ordering. Not only 4 days late, but a sub-par arrangement, and they called my boss every day after her surgery. Instead of a pleasant surprise, it was an annoying and unwelcome nuisance and I looked like a jerk.

I called on Tuesday Dec 9,2014 to order flowers for family in hospital. She had been in and out of hospital several times over the past couple of months. We're assured flowers would be delivered same day, of course they were not. Several phone calls and emails with no real explanation except address for delivery not correct, I even remarked to them that should have been avoided they had my phone number and phone number of hospital. Of course all phone correspondence was with someone who spoke English very broken and I found I kept repeating myself. After no delivery Tuesday, and advising them recipient going home Wednesday they kept offering to deliver to home. I was very upset, I actually cancelled order. Order did arrive to recipient before leaving hospital but I was informed that the flowers were awful, well not worth the money I was being charged. Of course I have been promised a full refund along with $20.00 credit, still waiting to see if this occurs. I have kept all email correspondence so there is a paper trail. I would not recommend this service to anyone. I even told them that I was very unsatisfied with service, but of course no real apology.

On Monday 12/8/14 I ordered flowers and chocolate covered strawberries to be delivered to my girlfriend at her office on her birthday, 12/11/14. Yesterday, as the morning hours came and went, I started to become slightly nervous that I had not yet received any sort of email confirmation that my order would be delivering. When I received an email at 12:15 however, my immediate concerns were put to ease when I received an email notification that your "expert florists were getting ready to deliver a smile!" "Fantastic!" I thought.