1-800-Flowers.com Reviews

The company charged me extra to have my order delivered exactly on Feb. 14. I have called and emailed them twice, and they constantly ignore you. I paid a little over $146 on this order, and the gifts were never delivered. I am irate at the unprofessional-ism of this company, and their disregard for their customers and guarantees. This is nothing short of false advertising on their guarantees, and a scam to ignore the costumers who were ripped off. I have checked their Facebook page, and they seem to have done this to a multitude of people. This company deserves to be shut down completely, for their scam filled actions. They are nothing short of con-artists.

My boyfriend ordered me flowers to be delivered to my place of business and they didn't show up until 8:45pm that night. When I came in the next day, I received them. They were dry and dying. A petal immediately fell and they are limp in the vase. The flowers came with no water or wet sponge to keep moist. The edges of the flowers (red roses) are frilling and black.

On February 14th 2012, my boyfriend ordered me flowers and they were never delivered. They falsely advertise Valentine's Day delivery guaranteed and that was not the case. The representatives were unhelpful and lied that they would get back to me and did not. The order also stated that I had signed for it which was false. How can I sign for it if I never received it.

I ordered flowers for my wife to be delivered on Valentine's Day. I ordered on February 8th to avoid the last minute issues. I also paid the extra to make sure that the flowers were delivered on February 14th. Flowers were never delivered and to make matters worse, 1800flowers tracking system did not work. When I tried to call for a representative, a live person, the phone call abruptly ended.

I ordered (on 02/07/12) a dozen of long stem roses for my wife for Valentines day, where the total amount was charged to my credit card on 02/07/12. However, I was waiting for it all day yesterday (02/14/12), and tried to track the shipment on the web, but no record shows on the UPS website. I have also tried to contact 1800flowers by phone, but received a message that they are busy, and cannot answer the phone, then hung up. I tried checking the shipment status again via the UPS website today (02/15/12), and there is still no record, that the order was shipped or received by UPS. I tried to contact 1800flowers again by phone, several times, until one time, I was put on hold for 20 minutes, when a guy came on the phone, and I was about to give him my order number, when he said to wait a second, and the phone was again cut off.

My husband placed an order for Valentines day flowers, which were never delivered, although the 1800 flowers tracking site indicated that they were delivered at 9:35 PM, on February 14th (yesterday), to whom we don't know. Our numerous phone calls to the customer service department, served only to continuously reach a recording, claiming that they were extremely busy. We eventually sent customer service an email expressing our dissatisfaction with the service, and demanding a full refund.

In February 2010, I ordered flowers for $100 to be sent on February 14. The flowers were not delivered until 3 days after. I called, as usual they apologized and that it won't happen again.

The flowers ordered were not delivered. I received no call, e-mail or any other communication.

Last week my wife went to Hong Kong on business for two weeks. This was supposed to be our first Valentine's Day together as a married couple but yet, work needed her there. So last week, I placed an order for some flowers to be sent to her room.

I ordered roses from 1800 flowers for Valentines day and when my girlfriend received them, they were wilted and have holes in them. I then called 1800Flowers and they kept me on hold for 45 minutes because of "high call volume." Here is an idea...Sell a good product and you won't have to worry about people calling in and complaining about their orders. I will never order from 1800Flowers again. Frankly, they should be put out of business! Buyer beware, the products at 1800Flowers are sub-par.

11am: A co-worker receives flowers from 1-800-flowers delivered to our office.

I was charged for flowers on 1/25/2012 to be delivered on Valentine’s Day. I received confirmation of delivery through email and hey, no flowers delivered.

I ordered flowers, balloons, and candy for my wife on Valentine’s Day and they charged me extra to make sure the delivery would be made on the 14th (order placed the 9th) and they never made it. They did offer to give me $20 off my next order.

I ordered some flowers on Feb 8th, and although they offer same day delivery by local florist, I decided to order in advance, just in case. I chose to have the flowers delivered on Valentine's day (today), but after speaking with a representative just now, I was told that they attempted to deliver my flowers at 7:53pm, yesterday (Monday). This is so wrong on all levels because while placing the order, it stated it would be delivered between 9am-5pm. Additionally, I mentioned in the order that it will be delivered to a courthouse which should have been clear that no one would be there that late. I tried to give them a chance by calling my girl and have her ask the security at her job to see if there was a package delivered from the day before and they advised that they would have not even accepted it. So I called back to ask if they can have it redelivered and this was shortly after 9am and I was told they cannot guarantee delivery today; thus ruining my Valentine's day. Now I have to place an order with a local florist instead. I am gravely disappointed and will never ever order from 1800-flowers again. They are the absolute worst when it comes to being reliable and the absolute best at ruining a special day!

They charged me extra to be delivered on Valentine's Day. They delivered it a day early, not on Valentine's day! What is the point of sending a gift on Valentines day, paying extra to ensure it is delivered on Valentine's day and they deliver it a day early? And then, they blamed FedEx saying that they are speeding up the deliveries. Totally ridiculous and would not give me my money back even though it was only $5. It's still upsetting and aggravating!

I went online to order flowers for my mother-in-law, which I have done several times before and I have forgotten my password. I asked for it 5 different times and it was never sent to me. So, I went on as a guest and was told that this email address already belonged to someone and I couldn't use it. Had a live chat and still wasn't solved. You, obviously, have my email address, as I get email ads all the time and after I finally placed the order by phone, I received a confirmation. It seems to me that you want everyone to register via Facebook and after reading what all you would have access to, I refused to sign in on Facebook. To say I'm dissatisfied is an understatement. I have used this service for years, but it looks like I will no longer be using it as you will not email me my password and I will not go through Facebook,.

I ordered balloons and a bear for a young lady having a premature baby. The mother was out of her element and needed the boost however, though I was assured same day delivery, I found out it did not happen! I called the company and complained profusely about their falling down on on their promise.

My complaint actually involves multiple complaints. This was my first time ever using this service. I ordered online (order number W00542405413415) for my mother Kathy ** and my grandmother Lucille **. The packages were the same order number and address, and were to be dropped on December 28th, 2011, a Wednesday. They only delivered one package (my mother's only), and didn't even email me anything about the other. I had to email them, to which they replied it was on back order for a week. I furiously called them up and spoke with a manager, who apologized profusely, asking if they can change it to a different product, and offers a discount, and the product to be delivered the next day, December 29, 2011. I agreed, and the next day, I got another email from them asking me to call immediately.

If I could do less than one, I would. I ordered flowers to be delivered for the opening night for a friend's high school play—her first time as a teacher and director. No flowers were delivered. No contact made to me to tell me they couldn't find a florist in the area. So, no flowers. When the recipient didn't mention the flowers at all, I contacted 1-800-flowers. I was told they couldn't deliver them due to a failure to find an appropriate florist. Again, these are no good late. They offered to refund 1/2 my money. Half? They didn't deliver anything!

I ordered chocolate covered strawberries for my mother for her birthday. They were supposed to be guaranteed to be delivered to her on a Friday but were not so they sat over the weekend at the shipper. They sent them late - the following Monday and they were ruined. The chocolate melted. I contacted them mutiple times but they failed to respond to me - they pretty much ignored me so I will never order from them again.

I ordered flowers to be delivered to my mother in the Atlanta area for her birthday. When they didn't arrive, I called to check the status and was told they couldn't find a florist in the area to deliver. This was in Atlanta suburbs and they couldn't find a florist?

My husband working in Afghanistan with the U.S. Army purchased flowers for me. I saw the charge of $80+ dollars come across on our bank statement from 1800flowers.com and was surprised the arrangement that was delivered was so much because it was very small.

I am totally floored right now, ready to start blogging away. Seriously, as a consumer, as a customer service professional, as a human being, I am not happy at all. Before we begin this adventure, let me be very clear. I just want my mother to receive her flowers. I don't want any more credits (of course, I'll take if you'll offer it). I don't want any more "Savings Passes" (probably not going to be using those again). I don't even care if I get an apology. If anything, I want 1-800-flowers to actually learn and implement a checks and balances process to prevent mistakes like this from happening to more customers.

I am very disappointed with 1-800-FLOWERS.COM. I had ordered a beautiful flower arrangement for my mother-in-law from 1-800-flowers for Mother's Day and they just simply cancelled the order the day before without ever notifying me and they had my email address! Apparently they could not find a local florist? How is it possible? Anyhow, need I say how disappointed everyone is? I will never use them again and encourage everyone else not to. My mother-in-law did not get the much deserved flowers for mother's day! She was very sad thinking we forgot about her.

Perishable strawberries were delivered on time. UPS driver hid them so well that the recipient never found them for days until I called. When these were ordered, the recipient's phone number was on the receipt. But the driver failed to leave notice on the door, failed to call recipient, failed to notify a neighbor, or even take them back. All businesses need to stand behind their items and the way they are delivered.

Horrible customer service! I will never deal with them again! I ordered $100 of roses to be delivered to my girlfriend's office on 2/14. They never showed up and the website says that they were delivered and signed for at 9:21pm at night! Who in a locked up suburban office building would have been present to sign for these on Valentine's day night?! I emailed and called several times with no response. It took me 2 days of calling to get a person on the phone who offered me a refund. Complete waste of time, effort and money! Never use them for any reason!

The flowers I ordered from 1-800-Flowers never arrived as I paid for the service. Please don't use this service as they are a rip-off and they ruined our Christmas for my 86-year-old mother. What a disappointment with this company!

I ordered flowers for my mother's birthday. My mother lives in Phoenix and I expected they would use a local florist as they previously had when I ordered them for Mother's Day. Instead, they shipped them from California, where they sat all day on a hot UPS truck, and were dead by the time she finally received them over a day later.

As an affiliate florist for 1-800 Flowers, I filled orders for Vancouver, B.C. Canada for them. I sold over $2,000 in orders for May 2010, and to date they have never paid me. My shop code is **. They do not have any way for me to contact the people who are directly responsible for paying their florists and I have been given the run-around only fortifies what everyone on this site agrees is that their customer service and communication is non-existent. They fall short both for direct customers who order the flowers and for the florists who are filling the orders for these customers and then the florists doesn't get paid. What a racket! As a small flower shop owner, we are indeed in need of every dollar that is owing to us. To sell over $2,000 in orders and then not get paid hurts financially, and inhibits our bottom greatly. I'm no longer a 1-800 Flowers (Bloomnet) florist. This puts me at risk of never getting paid without legal action and I need help here.

My wife purchased some flowers with 1-800-flowers. She was offered a $15 discount on next purchase and accepted the offer. Little did she know, this offer also said she agreed to purchase a membership with LivWel at $11.99 per month. She was totally unaware of this scam and did not want membership with LivWel and never heard of this company before. I called 1-800-flowers and the agent said we were not the first to complain about this and it was the buyer's responsibility. She said, "Nothing is free." I called LivWel and asked to cancel our subscription and to refund our money. I am waiting to see if they complied. $11.99 monthly recurring charge.

The flower company did not deliver my flowers the day they were supposed to. And then, on the second day, the florist with whom they deal refused to deliver my flowers unless I paid an extra $100.00 to deliver them. It’s completely illegal. They did not call me or communicate with me what was happening. They are unprofessional and they deal with ghetto flower shops.

I ordered an arrangement for my uncle's funeral and was charged $179.99, confirmation # 83282169, for delivery to Douglas Mortuary in Welch, WV, on May 28, 2010. While attending the services, I saw the arrangement and it was what I expected. The real issue came 2 weeks later, when I was in the a local flower shop and saw the very same arrangement priced at $69.95; a $110.04 less than I had paid 1800Flowers.com. How can a company stay in business with ridiculous pricing as this? I would highly recommend all consumers to stay away from 1800Flowers.com as I know that I will be; lessons learned, the hard way!

I think 1800Flowers sucks royal Himalayan donkey **. I'm out of the country for two weeks and tried to do a nice thing and sent some flowers to my wife and to my daughter. My daughter got her flowers, but my wife did not. So I contacted 1800Flowers and they told me that they made a mistake, apologized and assured me that redelivery would be made the next day and that I would be refunded 50% of my order. Two days passed, no flowers. Another email. This time, they decided to simply cancel the order. They couldn't be bothered with my order so it was easiest to issue me a full credit and cancel the order. The worst part is this is the second time in 6 months that they did this exact same thing. All bitterness aside, I honestly don't know how they're in business. I'm interested if others have had similar misfortunes when dealing with this horribly ran company.

I ordered flowers for my new mother-in-law for Mother's Day. I asked that they be delivered on Saturday, May 8th so she would have them to enjoy the whole day on may 9th. The flowers arrived late on May 9th. When she got them, most flowers were dead. Remaining flowers were crushed. The arrangement was described to me as "pathetic." I was mortified. I sent my sister-in-law a picture of what the arrangement was supposed to look like and she said it was not even close.

I put an order on Tuesday to be delivered on Friday, and because the person wasn't there, UPS took it back. I called 1800Flowers to find out and they told me, "Sorry, next attempt will be on Monday." Not only will I have no flowers for Sunday (her birthday), I have to wait 3 more days to get my flowers. Thanks for nothing. The sad part is they only attempt once. Make sure you or the person getting the flowers take the day off to wait all day.

I tried to get flowers delivered to my mother on Mother's day, and they never arrived. The big problem is in trying to reach somebody in their Customer Service department, despite leaving dozens of messages and emails, not a single person ever got back to me. Not once, not even a voice mail or anything. I'm out $50 and can't even reach a human being to place a real complaint. I bet half of their business model is hoping people just give up trying to get refunds. Never order from these guys. I don't have much hope left that I will see that money returned to me, not to mention my poor mother who never got anything from me on Mother's day.

On March 31, I ordered flowers for my mother in law in the U.K. for Easter which were not delivered. Payment ($99.99) was made via PayPal. First, I contacted 1 800 flowers on 8 April and was told they would look into the problem. No further response to date has been received from them. Therefore, I contacted PayPal and PayPal said on 3 May that I would receive a refund. Today is 18 May and still no refund! I sent PayPal another message and just more automated garbage saying the complaint will be reviewed!. What 1 800 Flowers is doing is fraud, pure, plain and simple and individuals need to be warned of their service or lack of. As the next step, I will be going to my bank to see what can be done to reverse funds taken out by PayPal.

On May 6, we attempted to send 3 sets of flowers to the very important mothers in our lives. One set of flowers could not even be placed because the selection was so poor (every choice I was told, sorry not sold in this area), so I went to a separate florist to place this order. Two sets of flower orders were placed on May 6 for an early Mothers' day delivery on Saturday, May 8. When speaking with one of the "recipients of the flowers," we were informed that she had not received her delivery the day before.

I purchased chocolate-covered strawberries and flowers for mom for Mother's Day. They were delivered on Friday, May 7 as I asked but in a horrible condition. The chocolate-covered strawberries were a big ball of hot, mushy, melted mess; and the flowers had a Publix sticker on them and overstuffed in a vase! They gave me a full credit and reshipped the gifts, but the strawberries were moldy the second time. I wouldn't have even sent this to my worst enemy, and I will never use them again for anything. Don't waste your money or time; it's not worth it!

My son ordered Azaleas in a pot for me for Mother's Day to be delivered on May 8, 2010. The flowers arrived on May 9th and they were not the Azaleas but a hanging basket of impatiens of a very poor quality. It could be purchased at the local supermarket for $7.99. I called customer service and reported the error. I got an apology and a promise that the ordered flowers would arrive on Mon., May 10. No flowers arrived on Monday, I called again, there were more apologies and a promise of flowers on May 11. No flowers arrived on Tues.

I just discovered that when I ordered flowers from 1-800-flowers last summer, there was a box on the website that I failed to "uncheck" and ever since then "Live Well" has been charging me for some service that I knew nothing about. I am appalled that a company like this would allow an underhanded scam to occur on their website. This type of business practice is underhanded and just plain theft. I will do everything in my power to tell the world about this company and their deceptive business practices. Please post this wherever you can so people won’t be taken like I was. My credit card has been charged several times for almost $40.

I placed the order to my mother Lotsa Love #16992 & a mylar balloon #2050MD on 05/08/10. For some reason the order could not be delivered on 05/09/10-Mother's Day in Orlando, FL. This order arrived without the Kisses that should have come with the Bear. I was really disappointed. I placed that order for all that it offered, not just some of the things the photo promised. When I called the service rep., Missy on 05/10/10, the 1st thing that she offered was a $20.00 gift certificate for my next order. I asked what if I am not planning to use their service again, she then offered a $10.00 refund. I took the refund. However, the 2nd order placed to my best friend in NJ could be delivered, Taste of Europe #900405. The order never arrived.

It was a horrible experience with this company. I ordered flowers for mother's day. The website stated it would be delivered "on Saturday, May 8 or Sunday, May 9 due to the busy holiday". I received an e-mail notification that the flowers were out for delivery at approx 3:15 pm EST on Sunday. 9:15 came and there was no delivery. I called and spoke with a gentleman that had very broken English. He used the typical "we are so sorry for your trouble" and offered me 1/2 off the order and promised to deliver it on May 10.

I thought I would use this "great" company to send flowers to my 78-year-old mother in a rural area. Yeah, right. At 3 pm on Mother’s Day, I got a call from an English challenged representative of the company telling me that they could not find anyone to deliver in my mother’s area. The representatives lied about leaving messages on my phone and they offered me a refund and a $20 gift card, like I would use their service again. Check these folks out, people, their charges are about $20 more than they state.

I ordered flowers for my mother for mother's day. I paid for guaranteed delivery on May 8th. As of May 9th, the flowers had still not been delivered. 1800flowers.Com refuses to follow up and determine why the flowers were not delivered. When I asked that they follow up with the florist or give me the name of the florist they immediately hang up on me. Since this has happened 3 times in a row, I am positive they are instructed by management to do this. Why would anyone consider doing business with them again?

I used 1800flowers to send my mom a spring rose bush. Online it looked beautiful. When it arrived (a day early and in the evening) it was bone dry and pretty much dead. When I initiated a Live Chat, I got Coretha who told me the care instructions were included with the plant. She then told me to put it in water for 24 hours. I told her that wasn't the point it arrived almost dead. She then told me to read the care instructions. I told her I'd call in. Then I called in and got I think a guy named Chad. I told him what happened. He stepped away and when he came back offered me 20 credits and a redelivery. I told him I wanted a full refund. He said questioned me on why I didn't want a credit and a redelivery. I said I didn't want another dead plant; I wanted a refund. He had to step away. He finally came back and offered me a refund. I will never order from them again.

They sent a huge box big enough for a dozen long-stemmed roses with lots of Styrofoam for a ridiculously tiny hydrangea plant that was limp and dying. The plant could have fit in a shoe box. I am not at all satisfied with what I received and will have to spend more money to replace it from a local florist. Something I should have done in the first place. I'd never place another order with this company - sub-standard product with extremely wasteful packaging. Ever heard of global warming?

I ordered flowers for my Mother's Birthday today and paid extra for same day delivery. I received a delivery confirmation so I called my mom to ask how she liked the flowers. She never received any flowers. I called 800 Flowers and complained about the fraud. They offered to deliver the next day. I explained I needed the flowers delivered the same day and had even paid extra. Only then did they offer to refund the full amount of my order. I am extremely embarrassed that my mother did not receive her flowers on her special day.

I made the mistake of using 1-800 Flowers for two birthdays. Both people were reluctant to tell me what they received, but did and sent me photos. I couldn't believe it. Instead of getting a pot of tulips, one received a pot with twigs and the other received a pot with two green stalks, but no flowers. I was so embarrassed. I've never had anything happen remotely like this when ordering flowers. 1-800 Flowers sent my family and friends garbage! No economic or physical damage, but extreme embarrassment and had to mend fences.

I ordered an orchid arrangement from 1800-flowers. Let me list the ways they were unsatisfactory.

I ordered some Flower from 1-800 Flower a month age. I received a Bill from different companies. I called them and told them I really don't understand why I am getting bill from them because I have no idea who they are. They promised they will cancel the bill and the membership that I never had with them. I am getting bills from these companies again and again. Please help. I will cancel the card if I have too.

I've used 1800flowers in the past and each time, I have been remotely satisfied. I agree that the product which is delivered rarely if ever looks like the photo. This time, they broke the camel's back though. I ordered flower on April 9th 2010 to be delivered on april 10th, more than 24 hours before. First, placing the order took about 25 minutes due to the fact that the representative had such poor English and an accent that we couldn't understand. I called back three times and eventually got someone who we could comprehend.

My husband and I ordered flowers for his mother's birthday in January, and began noticing a funny charge on our bank account. It turns out that when we ordered the flowers, we somehow got roped into a service we didn't sign up for at all. We lost $31.85.

I placed an order of flowers on 800 flowers.com and I suddenly got billed for some living well membership. I don't think 1800flowers should associate with scams.

I bought flowers online, and somehow got roped into a $38.99 a month "discount" program I never signed up for. They just keep billing my card. I called and they would only give me $11 back. This is a total scam and I want this company to stop ** innocent people. Shut them down. They got me for 2 months at $38.99 per before I caught on. How many people are they doing this to?

I ordered flowers from 1-800-flowers right before Christmas. When ordering, there was a pop up to get a discount on my order, so I clicked on it, but then realized it was just trying to sell me something, and thought I closed out of it. I went on to make my flower purchase. This week, 3/1/10, I have a charge on my bank statement from TLG Live Well for $38.99. I called the bank to check into it, and ended up calling TLG Live Well. It seems that with my order, I somehow signed up for a free trial of their service, and now my free trial is up, and that was the charge for it.

I received flowers on a Saturday, February 28, 2010 from a dear friend in Missouri that knew I wasn't feeling well. When the flowers arrived, I was stunned. It looked like an elementary age child just stuck flowers in a vase...no color coordination, no shape. It was absolutely unacceptable. I felt bad. I didn't want my friend to know how horrible they were. She isn't well and it was kind of her to send them but it angered me that they charged the price they did for what is obviously an assembly line of warm bodies just stuffing stems in vases.

I ordered two bouquets (882394 &882396) for Valentine's Day, both looked like they were bought in a grocery store check-out line, looked nothing like the picture on the website. One lived for about a week; however, the expensive roses arrived with one dead, and survived three days; based on that alone, never again!

I dealt with a customer service representative, if you could call her that. The flowers that were supposed to be delivered to me on 2/11 have still not been delivered as of 2/14, despite numerous lengthy phone calls assuring me and the sender that I would be receiving them. I wasted a whole day yesterday and cancelled evening plans waiting for a delivery that never came. I told my boyfriend to never order from this shoddy company anymore. It is much better to pay a bit more and order directly from a local florist. Absolutely zero customer service from this company.

I ordered flowers for my girlfriend about 4 months ago. Soon after, I received a check from 1-800 flowers for $8. I assumed it was a refund, considering their outrageous prices, and at the time, I could use the money. Naturally, I cashed the check. Apparently that automatically enrolls you as a member with live well, and they proceed to charge your card $11.99 a month. Personally, that's a real chicken's way to do business! I would have never ordered flowers from them. This wouldn't have ever happened. So because of that, they'll never get my business again, and every chance I get, and I mean every chance, I am going to share my experience with people in the most negative way I can! Never ever do business with 1-800flowers.

I placed an order on December 29, 2009 for the Martha Stewart Vibrant Bloom Bouquet. It was supposed to be delivered on December 30, 2009. My credit card was charged, but the flowers were never delivered. I contacted the company on January 10, 2010. They didn't know why the flowers weren't delivered, but they would resend them the next day. Again, the flowers were not delivered. I called the company, and again they didn't seem to know why the flowers weren't delivered. They said they would send the flowers again and not charge me for them.

My order was for 10/1/2010 but not yet received.

Waiting for credit after cancelling order. Faxes never being sent, no one speaking English. I will never, ever order from this company again. I will never order from them again!

I ordered a flower arrangement on December 15th with expected delivery in 24 hours. I never heard from my intended recipient. I emailed them today and got an apologetic email saying they regret the inconvenience and will refund my credit card next month! This is the most pathetic internet shopping experience I have ever had.

I too received the 9.25 check. How many families cashed that because they were strapped for money during these holidays? 1800flowers.com is preying on people who are hurting from this economy. Shame on them; I will never order a product from them again!

I received what looks like a check from the company for $9.25. It's an actual check you can cash, which I thought I received for a rebate of some sort or previous service issue. It turns out by cashing the check, one would agree to a trial membership for 30 days and authorize 1800flowers to charge your credit card on file for $19.99 per month in their Elite Excursions membership. Very sneaky way to take advantage of consumers who don't read the small fine print closely as it's a valid check.

I ordered flowers for my niece's college graduation with a guaranteed delivery date of December 16, 2009. They were not delivered. I called the company in the evening and was assured though late, the flowers would be delivered on Thursday, December 17th. Feeling not too confident in the fact that this would happen, I checked on the status of the order only to learn they wanted $20 additional to deliver. When asked to speak to a supervisor, I was put on hold and then disconnected after 26 minutes of waiting. When I called back, I was told I could not speak to anyone right now as my order was already being taken care of by someone - I figure the same person who disconnected me? This is very bad business. It's not as easy as it would seem with the nice looking older fellow on their commercials. Lesson learned? Next time, call a local florist and don't use 1800flowers.com Never again. I'm still waiting on a phone call back. They assured me I would hear from them by 11:00 a.m. and the time has passed. I guess I just blew $55+.

I ordered item #17058 for my father's funeral, a military service. They never delivered them (confirmation #**). I was horrified. They were from my brothers and sisters. What a horrid display of sadness. I requested an apology letter for my family, which I have never received. I will never use them again. They showed no concern for my loss or their lack of service. I cannot redo a funeral. I cannot explain to my siblings why the flowers did not arrive. What a sad thing. They have no excuses for this and I had to call to get my money refunded. So stupid. No amount of money can redo what has happened. My family trusted me to do this one thing and since I trusted 1800 Flowers to deliver, I was wrong. Instead, not one flower was there. Not one! I can't help but wonder who else they have done this to.

In July 2009, I ordered flowers online from 1-800-flowers.com. They were advertising a discount special at the time I was ordering. I do not recall anything stating I would have to sign up for a membership in order to get the discount. I don't do membership stuff online! It is now December 9, 2009 and I see that a charge for $38.99 has been withdrawn from my checking account from a TLG LiveWell company. I contacted my bank and they informed me that it is for a membership and I was also charged $38.99 in September 2009! I immediately called the 800 number and they said I had agreed to their membership in July when I ordered through 1-800-flowers.com and that they were simply billing me for my membership. I told them I never agreed to this and I never received any "membership" benefits. The girl on the phone was understanding and is supposed to issue a credit. She had also stated that they sent me an email and regular mail but I never received anything. I just can't believe that this practice is being allowed online. I will never use 1800 Flowers again.

I have absolutely nothing good to say about 1800Flowers at this point in time. I will be going back to ordering flowers from ProFlowers, like I have in the past. My first issue was with their website. The December Bouquet was advertised to have free shipping. When I went to make my purchase via their website, it would not deduct the shipping cost. When I spoke with the first agent, she told me that it was a Cyber Monday deal which had expired, and the website hadn't been updated yet, and she refused to honor the free shipping.

I placed an order through their website, but didn't see a field where you could specify delivery time. The flowers were a surprise anniversary gift and the person would only be at her job half-day, so I needed it delivered in the first half of the day. I called 1800 Flowers and the rep said she would add a specific delivery time to the order. Later that day, I received a FedEx shipping confirmation email. FedEx? For local flower delivery? My worst nightmare was confirmed. The flowers were being shipped from Memphis, TN (I'm in Los Angeles) and of course, you can't specify certain delivery times. The flowers arrived in the late afternoon, after she had left for the day, after having been flown all over the country and delivered by an impersonal FedEx guy in one of those stupid FedEx boxes. The whole day was ruined. I had to scramble to buy a whole new bouquet from a local dealer. Lost 1/2 day of my own work time. Just a disaster. Never ordering from 1800 Flowers again.

My husband ordered flowers to be delivered for our 30th anniversary. He called me to see if they arrived - they had not. He called and complained. They called me and said "don't expect a delivery." The driver never showed up to deliver. I said, "Great, nice of you to ruin a special day." They responded with "Well, we are going to give a full refund."

I had placed a birthday flower arrangement. I received confirmation that the flowers were going to be delivered the next day. The following day, I checked the status of the order, only to find out that the recipient never received the flowers and that the sender didn't even bother calling her to make sure she was home. The company states that they deliver between 9-7PM; however, they stated they attempted to deliver at 4:35PM and that no one was home. The company didn't even bother making a second attempt nor calling the recipient who was home all day.

On November 17, I tried to order flowers first from ProFlowers for my mother's 84th birthday. I was told they could deliver the arrangement to Montana that day. Around lunch time, I received a phone call from ProFlowers telling me the florist in Helena could not fulfill the order for same day delivery even though the website said they could. I immediately called 1800 Flowers, a company I have had good results from in the past. Knowing there may be an issue with delivering to Helena, MT same day, I used their online chat with Danielle. Together we looked through possibilities that showed deliverable later in the day. I chose one and she went to check to make sure the flowers could be delivered. About 5 minutes later, she came back and said, "No problem. They will be delivered today."

I ordered a get well daisy vase with two balloons for my mother's recovery from surgery. I paid for same day delivery service on 11/4/09. No flowers were received. I called on 11/5 and was assured that a new florist was contacted for delivery and flowers were guaranteed for receipt that day. No flowers were again received. Calling back the third day, I was told the original florist was contacted again and a cancel order instead of a new reissue order was placed by mistake. Supposedly, the flowers will be delivered today - 3 days late and I'm supposed to receive a $50 credit on my credit card. I'm not holding my breath. I'll stick with FTD or local floral shops only. Who knew a daisy bouquet and two balloons were too complicated for someone to handle?! Do not use this service.

I placed an order of flowers to be delivered to my wife at her job. The flowers had to be delivered before 2:00PM and I specified that to the customer rep on the phone. She made it clear that they would be delivered on time. My wife called me to tell me that they called her to tell her that they could not deliver the flowers on time and wanted another address where they can be delivered. I cannot believe that they would actually call the recipient directly knowing this is a surprise. It ruined my surprise to my wife on our anniversary. It was my first and last time using 1800Flowers and will not recommend it to anyone. I will be sharing my bad experience with everyone I know. I think it is totally unacceptable and bad service.

In June 2009, I ordered flowers online from 1-800-FLOWERS.com. I have used this company before and never had any problems. They had a discount special going on at this time and all I recall is answering a question whether I want the discount or not, I said yes. I do not recall ever saying yes to sign up for any membership anywhere else. I am very careful not to sign up for memberships. It is now October 31, 2009 and I see that a charge for $38.99 has been withdrawn from my checking account from a TLG LiveWell company.

No refund for a service not rendered - They did not verify the identification of the person signing for the product purchased. They also sent it to a place of business that no longer existed at the address I sent to. They also did not want to provide a small credit or rectify their mistake. I'm never doing business with them again. Any legitimate place of business would want to keep their longtime customer, wouldn't they?

I ordered on 10/09/2009 a birthday present for my 15-year old daughter to be delivered on 10/12/09. They took my money, I got a confirmation but nothing happened. The flowers were not delivered and I was not notified. It was until I called my daughter that night that I found out that she didn't get them. I called 1800flowers.com. They had no idea what happened. What a shoddy business. Your only job is to place the order and they can't do that. I will never use them again. My daughter was very upset when she thought I forgot her birthday.

I ordered flowers for my mother on 2/14/09. The flowers that arrived were not the flowers I ordered. I called 1800flowers and was told it was not their problem. So, I had no flowers, no refund. I paid $80 for the flowers I ordered. The flowers that arrived could not have been worth $30.

I ordered flowers for my mother in May of 2009. Four months later, I noticed a charge to my debit card (the same I used for the order) for $39.98 from a company called Live Well. I called them and they said that I had automatically enrolled into their program when I accepted a $15 rebate when I ordered from 1800flowers.com. I never agreed or received a $15 rebate and never authorized them to give out my account information to anyone. This is fraud. I had just paid all of my bills and mortgage and this sent me into overdraft. After a lengthy and frustrating phone conversation, I did get them to cancel my membership but what about my overdraft fees? I will never deal with this company again. When I called 1800flowers to hear their side of it, I was cut off and transferred to Live Well directly. Just beware and make sure you know exactly what you are getting from them because it's more than flowers.

We placed an order online with 1-800-Flowers in July 2009. Our bank card number was given (sold) to TGL Live, well who charged us this week $38.99 for a membership we unauthorized. We called to cancel membership to what we don't know, only to then have our bank account the following day get hit for a charge of $177.02, another unauthorized charge for what we don't know. We called TGL and they said it was a bank issue and they could not assist us.

I had spinal surgery in April 2009. One of my co-workers kindly sent me a Bonsai tree from 1800flowers as a get well gift. I received it on 5/9/09, which is the day I returned home from 26 days in the hospital. Although it was given the correct care by my husband, it died quickly. We contacted 1800flowers on 6/11/09 and was told that it was 2 days past the 30-day cutoff and they could only give me a $20.00 gift card. Disappointed that I wasn't getting full value for the item, I agreed to the $20.00. On 6/29/09, when I had not received the $20.00, I called and spoke to Frances. She said that they would re-issue the $20.00 gift card to me and it was ok if I got the two of them; that is, the original plus the re-issue for a total of $40.00 in credits. I felt better about this, because the $40.00 was closer to the original price of the tree.

I have called the 1-800 number and asked to speak to managers several times. I asked for a new team to process orders and now we are being harassed for payment in the amount of $41.29 without supporting documentation. I have been dealing with several members of the business partnership for the last year and due to poor customer service, my company no longer uses 1-800-FLOWERS. I have recently had to ask that due to an employee’s unprofessionalism, I wanted a supervisor to contact me. This has yet to happen. We have been cooperative and paid all invoices once delivery had been made and verified, which sometimes took up to two months. In addition, I sent all coded copies of the invoices, which we have gone over and together came up with the 3 missing payments for invoices. Those have already been submitted for payment. And now I'm being told that we owe more without any supporting documentation.

I ordered flowers Monday morning of July 6, 2009, because they said they could deliver that day. The order went through, my credit card was charged, and I received a confirmation. The most important thing to me was that she received flowers that day, it was not an issue of price. That evening I received an e-mail stating their florist was 35 miles away and would not be able to get there today but could deliver tomorrow morning and would offer me a discount. I replied back that only if they could get there in the morning. I assumed that going to someone else would not get it to her any earlier. I never heard back so I e-mailed them again Tuesday late morning. I received a reply that evening stating that they could arrange delivery today if I wanted or they could cancel the order. I replied that I did want it delivered but only if it was today and I needed a confirmation. I never heard back from them. So on Wednesday morning, the 8th, I e-mailed canceling the order. What a disaster. What terrible service. It made me look really bad. I did my part and paid them. I just wanted flowers delivered as promised. I will never use 1800flowers again, and will tell everyone that will listen why they shouldn't either.

The flowers ordered precipitated fraudulent charge to my debit card for TLG Live Well. Financial problems with debit account over draft in addition to fraudulent unapproved charge.

I have been a loyal customer to 1 800 Flowers for some time. I purchased flowers on June 24, 2008, and your company shared my bank account number with Living Well, who has been taking $11.99 out of my account since that day. At the time, I did not monitor my checking account closely and did not miss the money. I have paid a large sum of money in overdraft fees because of the fraudulent, deceptive activities that 1800 Flowers authorized on my account without my permission. I am highly disappointed in your company and will not use your company again. I will also warn anyone I know about the deceptive, fraudulent, and costly treatment I received.

On May 23, I ordered flowers for a May 25 funeral. I was told that the order was accepted and received a confirmation number. I followed up the next day and again confirmed the delivery. Upon arriving at the wake, I realized that the flowers did not arrive and contacted 1800 Flowers. I was told that they could not reach the florist. They had no idea as to what happened and refused to give me the contact information for the florist. I was contacted on Tuesday and offered an arrangement for Wednesday with a 20 percent discount. This would be two days after my grandmother was buried.

I am extremely disappointed with the service I received from 1800 flowers. I placed the order (number **) online for a visitation/funeral that took place on May 26th. The flowers were not there when we arrived for the visitation and I had to leave the funeral home to place a call to find out what the problem was. I was told they were on the way. They arrived only 15 or 20 minutes before the start of the actual service. I have called three times and been placed on hold for up to 25 minutes and also cut off.

This is a followup from my earlier post, Jackie of Spring Creek, NV May 11, 2009. As a result of 4 phone calls and 12 emails which included sending photos of the damaged product, 1800flowers finally sent my mom a new flower basket. Of course, they didn't have what I originally ordered but claimed to have sent a higher-priced item. It appears, based on their site, it does cost approximately $10 more. Also it was delivered by a local florist, not shipped UPS. It took one week of both me and my mom contacting them to get this straightened out. I was told, in my final conversation with a customer service supervisor, that my order had been deleted and they could not validate my complaint. However, by sending my email confirmation and my order number multiple times, they were able to correct it. Grrr.

I received boxed tulips that were totally dehydrated. I nursed it for 2 days and they perked up a little. On the 3rd day, the leaves were falling off. I called customer service and they gave me two options - either have them replaced or credit my daughter's account (she sent them to me for mother's day). Not wanting my daughter to know, I opted for the replacement. I called on 5/11 and they promised to redeliver at the latest on 5/14/09. They never redelivered, so I called back on 5/16 demanding a credit now. Well now they have company policies and they said they needed my daughter to contact them. Well I guess I am going to have to tell my daughter what happened and make sure she never uses 1800Flowers again!

Oh, the nightmare I have had with this company! I placed an online order on 4/7 for four recipients for Mother's Day. A couple days later, I learned that one of the recipients would not be home on the day I chose for delivery, and another one already had some of the flowers that I chose. So, I canceled the entire order (one by one for all four recipients using the cancel link included in my emailed order confirmations), and I placed a brand new order on 4/14 to the same four recipients with a few changes. A couple days later, I received a voicemail from Beverly at customer service stating that I had duplicate orders in the system, and asking if this was correct.

Since I was not able to be with my mom on Mother’s Day, I ordered flowers on 5/8/09. I was guaranteed delivery on 5/9 or 5/10. However as of 7:00pm on 5/10, they were never received. I called on 5/11 and was promised delivery on 5/12 by 7:00 pm. After spending the entire day in the house waiting for the delivery, the flowers never arrived on 5/12! I called Customer Service and was on hold for 20 minutes then was asked if I wanted to schedule a 3rd delivery (are you kidding me?). Now, here I am no flowers for mom and I have to wait 7-10 days for my account to be credited. Never again will I use this company.

I ordered flowers for mother's day on Saturday. It took me over an hour to actually order the flowers. I tried online, but was rerouted after I entered my credit card number. Then I called and set up a delivery. Again, after I gave my information, I was redirected to a new customer service operator. I then ordered the flowers and was assured the flower would be received Monday at the latest. No flowers. I called and after being hung up on 4 times, I finally spoke to a woman who said I would be credited and the flowers would be delivered on Tuesday. When Wednesday came and still no flowers, I called again. After waiting for 25 minutes to get through, I was told that the order had been cancelled and they didn't even have a florist to deliver in the area (isn't that why they get the zip code first?). Needless to say, my mother did not get her flowers. Although my account was credited, I will never use this company again!

In reviewing debits to my account today, I noticed a $38.99 charge to something called TLG*Livewell. Having no recollection of signing up for this, I called the 1-800-793-2318 number, chose option #2 and spoke to Bill. Bill indicated that when ordering from 1800flowers on 3/23/09, I clicked on "Earn $15 Cash Back" and thus "signed up" for Livewell. I ordered flowers for my 2 sisters on 3/23 to celebrate a family event. I recall clicking on this box to earn $15 back, but the process was so lengthy and ridiculous. I closed it down and did not finish. Apparently that doesn't matter - 1800flowers shares your credit card information with this company, and Livewell bills you directly for a quarterly membership. Bill assured me that I will receive my $38.99 back, within 7 business days, and my financial institution will be notified within 48 hrs. We'll see. I've been a faithful customer of 1800flowers for years without any problems. I think that's about to change.

Do not use 1-800-FLOWERS! They are crooks. On May 6, 2009, I ordered the Fields of Europe arrangement for my aunt for Mother's Day, which was a gorgeous arrangement of large yellow lilies, yellow roses and daisies in a gathering vase with river rocks and raffia ties (total $62.73).

I ordered 2 bouquets from 1800flowers.com for Mother's Day. They were set to arrive on 5/9 or 5/10. Both orders were to the same address, my mother and grandmother. The flowers for my mother arrived on Sunday. It is now Tuesday, 5/12, and my grandmother still does not have her bouquet. The customer service line has repeatedly hung up on me, stating that there was a high volume of calls, and then I got disconnected. I have sent an email via the customer form online and have heard nothing back. I finally got through to a CSR today (Tuesday 5/12) and not only does she barely speak English, but she says they were in fact delivered and signed for! I also received two emails confirming that both bouquets were delivered on Saturday, which is false on both counts, since my mother's arrived Sunday and the second has yet to be received.

On May 7, 2009, I placed an order with 1800flowers to deliver flowers for mother's day. I paid $13.00 in addition to the cost of the flowers so they would be delivered on May 9, 2009. The flowers were not delivered on May 9. I did not receive a call or email notifying me of any backup, so I placed a call to customer service 800-716-4851. They told me the flowers would be delivered on May 10, 2009. On May 10, I called at approximately 12PM mountain time to verify the flowers were en route. I spoke with an agent, who confirmed they would be delivered before the end of the day, 7PM eastern time.

I've only placed two orders online with 1800flowers and both were utterly maddening and a complete disappointment. The first order I placed was for my mother-in-law's birthday. I ordered her a flower arrangement on 3/28/09 that was to be delivered that same day. I checked my online status at 7:30pm her time (Central) and found that her order had not been delivered. I called my mother-in-law to confirm they had indeed not been delivered. I then called to speak with a CSR and the man I spoke with at first said that they had not been ordered in time for same day delivery. I then asked why I was able to select same day delivery for that order if same day delivery was no longer available for her time zone. He then put me on hold for about 2 minutes and came back to tell me that I was correct and that they should have been delivered the same day. He could not tell me why they had not been delivered, as there were no notes on my order from the florists about any problems, and he couldn't get a hold of the florists to discuss the problem with my order.

I ordered flowers for Mother's Day on 5-8-09, with a delivery date of 05-09-09. As of 05-11-09, they still have not been delivered. I have called the company for the last two days and was on hold one of those days for over an hour, from 2100 hrs to 2200 hrs on a night prior to my work day, which I get up at 5:00 am in the morning. On the day of 05-11-09, their phone system was down for the better part of the day when I finally was able to talk to a representative, Sandra, unknown location in the USA. She advised me that the flower shop that was to deliver the Mother's Day gift was not able to be reached and that she would keep the request open and call me back within an hour.

I placed an order on 5/5/09 for delivery of a flower basket by 5/8/09 (in time for Mother’s Day). I received a confirmation that my order would be delivered by 5/8/09. On 5/9/09, I received an e-mail confirmation that my order was just shipping and would be delivered by 5/8/09. Excuse me? It just shipped; obviously it was not going to make it there as promised. I contacted the company by e-mail and advised them I would never order through them again as this was the 2nd time this happened with this same company. They sent me a "credit of $20.00" for future use. My Mom received the gift basket today 5/11. The box was damaged, the basked overturned and dirt all over the place. It was supposed to be the daffodil garden. The tips were broken on the plants that have started sprouting. Not only was her Mother's day gift late, it was totally defective. But hey, I have my $20.00 credit for future purchase! So much for their 100% satisfaction guaranteed.

I had ordered flowers for my mother to be delivered on Mother's Day. The order was successfully submitted to the web form and I received an email confirmation from 1800-flowers indicating that the flowers would be delivered. The flowers were not delivered on Mother's Day as they promised. I called the number to check the status of my order and I was greeted with a customer service representative who was incompetent. After saying hello to me, he asked me to hang on so he could finish up with his last customer. Then I had to recite my order number to him three times before he was able to understand it. He was able to look up the order and claimed that my credit card was declined. I explained that I got no such notice and that my card shouldn't have been declined and that my Mother's Day was ruined. He said he could try the order again, but I said that unless he could deliver them yesterday that I wasn't interested.

On May 8th at 9:15AM PST (11:15AM CST), 1800flowers confirmed my order for same day delivery (additional charge) to my recipient in Mississippi. Friday night at 7:30 PST (9:30 CST), I checked my 1800flowers account to track my order and it had not been delivered. I immediately called the only number available, 1800flowers. The customer service representative said that they had been busy and were unable to deliver my order, but they would credit 50% of my order and would deliver Saturday morning, May 9th. I had to change the delivery location to her home address since I originally requested they be delivered to work so co-workers could see. I asked the representative why my recipient was not contacted on the telephone number provided on the order form, which states: "Recipient telephone number - If we encounter any issues getting your gift to your recipient (for example, if they're not home at the time of delivery), we'll call them to let them know we're doing everything we can to get them your gift."

I placed a flower order on 5/5/09, with 1800Flowers for my daughter's boyfriend to be delivered to her home on 5/9/09. This is for Mother's Day but as of today, Monday, May 11, 2009, at 4:17 they still have not been delivered. On the delivery date (Saturday morning), I spent hours upon hours calling Customer service and waiting for somebody to pick up the phone to make sure the order was scheduled for delivery and was assured that they would be. I was also told that delivery time was from 9:00 a.m. to 8:00 p.m. Needless to say, no flowers were delivered.

I ordered the "It's Your Day" bouquet for my mother on 5/6/09. She received the bouquet on 5/9/08, but imagine my surprise when the bouquet was completely different than what I had ordered. Not only did it contain none of the flowers I ordered, but the vase was different and much smaller than it should have been. The flowers were small and looked as if they had been leftovers. I sent them an email asking for a refund and all they sent back to me was, "Unfortunately, we failed this time. We are sorry." Sorry doesn't cut it in my books! My mother had to even rearrange the flowers to make them look nice! To me, it seems like false advertising, especially if I'm paying $55 for the arrangement and delivery and not getting what I paid for. The flowers my mom got are not what I ordered. I have dealt with this company for years and have never had a problem. Nevertheless, I will never use their services again. I have tried calling but of course, you can't get anywhere with that because they never pick up the phone.

I placed two Mother's Day orders to be delivered on Friday, 5/8. My mother received hers on schedule, but they neglected to include my personalized card to let her know who it was from. My wife was supposed to receive her order at work on Friday, no later than 6pm. I received calls on Friday and Saturday saying they would be delivered to our home instead over the weekend because they could not make it to her job on time. It is now Monday, and she never received her order. I will never order from this company again.

Count me as another dissatisfied customer of 1800flowers.com. I ordered flowers almost a week before Mothers’ Day, was promised delivery by Friday, and flowers still were not delivered by Sunday evening. Customer service is a joke!

I placed an order on Tuesday, May 5th, for Mother's Day flowers which were to be delivered by Friday, May 8th. Flowers arrived on Monday morning, May 11th! People need to know about the ineptness of this company!

I ordered flowers for Mother's Day, 5/6, to arrive on 5/8. I sent it from the Boston area to my mother in the Des Moines, Iowa area. My mother did not receive them at all. The phone system directs you to the website because they are receiving too many calls and cannot handle them. This happened last night, 5/10/09, and this morning, 5/11/09. I checked status by website, which shows UPS picking up but not delivering yet. I called the supposed customer service number and after a while, the phone disconnects (this happened twice last night and once this morning). I want my money back.

I ordered flowers for mother's day on May 8th. I had a confirmation that they would be delivered that same day. Of course, no flowers, no phone call and a ruined mother's day. I have been trying to call for hours and cannot get an answer from anyone. Looks like I am out $50 and my mother thinks my family forgot her!

On Friday, May 8th, I went online and ordered flowers through 1-800-flowers. I was promised a delivery before 7pm that night. I called 1-800-flowers about 9am to ask if they can deliver before 5pm because she would be out of work. They told me yes. Came 5pm and no flowers; I called again and changed the address to her home. The flowers still did not get there on Friday. I called at 7:30pm and spoke with a manager. She explained how busy and etc. Jennifer was her name and assured me that she would call 1st thing in the morning and have them delivered. I had voiced my concern about having them not delivered again. Jennifer told me if they couldn't be delivered, she would contact any surrounding florist and have them shipped with no extra charge. I trusted her and was hopeful.

We placed an order for Mother's Day. Even from the email, they said they confirmed the order but they never delivered the flower to our mom. We live in the States and can go back to Canada to visit her during this holiday. It defeats the whole purpose of sending flowers to her on that day. Even they said "Satisfaction Guaranteed" but they don't do what they said. We're very disappointed with this business.

I placed an order for 3 flower arrangements to be delivered the same day, which was on Friday 5-8-09. This company, before they even take your order, asks for your credit card information. My orders were to go to Florida, New Jersey and the Bronx. The flowers for Florida were delivered the same day; the flowers for New Jersey were delivered the next day, Saturday; and the flowers for the Bronx, well it is Monday 5/11/09 and the flowers still have not been delivered. These flowers arrangements were supposed to be mother's day gifts. Go figure.

I ordered flowers on 5/6/09 to be delivered on 5/7/09. This is for Mother's Day but it has never been delivered. I spent hours of calling customer service and waiting for somebody to pick up the phone. Finally, I spoke with them and requested to speak to the supervisor because I want my money back and the flowers delivered free of charge. They ruined the essence of Mother's day. I will never do business with this company again.

I placed an order for flowers and chocolate to be delivered to my mother on 5/9/2009. The flowers were never delivered. I called customer service and he stated that he didn't know what happened and can't get in contact with the vendor. Thanks a lot, 1800flowers. I'll never order from them again!

1800flowers is a false advertiser in that they took my order, confirmed my order, took my money and 6 days later, failed to deliver my order in time for Mother's Day. I placed an order with 1-800flowers one week in advance of Mother's Day. The order was placed on their website and the recipient's address was confirmed with a delivery date of Friday, 5/7/09 (2 days prior to Mother's Day). My mother resides in a small town in the state of Washington and due to the limitation of florists, I felt assured that the flowers would be delivered due to 1800flowers' confirmation of her address. They immediately charged my credit card.

I placed an order for mother's day flowers on Friday, May 8th. The flowers have never arrived and today is Sunday (mothers' day), May 10th! I've been placed on hold today for 30 minutes, having not reached a CSR. I've gotten no responses from my emails, except it was being sent to corporate. I used this company for years, but the last 2 times have been the same experience - delivery was not completed on time. However, this is the worst since I can't get any assistance from the company. I hope this helps anyone considering ordering from this company. I am emotionally upset, not so much about the money lost, but that my mom didn't get a mother's day gift since she is in NC and I'm in Florida. She's 80 years old. This company should be investigated.

Wow! Where do I begin? Long story short, my story mirrors all of the other stories I read on this website - 100% guarantee promises for 100% crap service. You are better stealing flowers out of your neighbor's yard and throwing them in the face of your intended recipient. My first and last online purchase ever! Obviously, this is how they conduct business on a norm. After two days and hours of calling, my mother's day surprise ruined. I paid $60 to be treated rudely and lied to! My compensation? A $10 certificate toward my next purchase. Yeah, right. I most seriously doubt I will ever use that! Do not use this service!

I placed an order on May 1, 2009 for delivery on May 8, 2009. This was to be a mother's day arrangement for my boyfriend's mother. Needless to say, it was not delivered on May 8. When I called and spoke to a Marco, I was told by him that they would issue 50% credit and have my flowers delivered on May 9. I called today (May 9), only to find out my flowers are not being delivered and a 100% credit was given. No one called to inform me and my cell is listed. As I am typing this, I have still yet to receive notification of my flowers. I expressed my dissatisfaction and poor customer service to the rep. I told them I would never order flowers from them again. Instead, I ordered from ThriftyFlorist.net.

On 5/7/09, I placed an order to be delivered on 5/8/09 by 7:00 pm. At 7:30, I called the call center to find out why I still had not received the flowers. I was speaking with a female named Abbey who was very disrespectful, rude, and had no type of empathy to the fact that the flowers needed to be delivered today because my wife has a business trip and would not be available for the rest of the week. There was laughter in the background and inattentiveness on her behalf. She was no help to me and gave me no answer as to the status of the delivery.

I waited 2 days for the delivery of the flowers. It never showed. I was promised various refunds from customer representative on the 1st night of no delivery. Customer Service Representative on the 2nd night reneged on some of those refund promises, told me that night that 45 minutes after last hour to be delivered, the order was cancelled. Aside from wasting valuable time waiting for the delivery that never came, I lost $20 of refund. The 2nd Customer Service person reneged on as what was promised to me by 1st CS. I do not expect a lawsuit, but they have operated in poor trust with a customer. If they treat enough of us this way, they will go out of business and deservedly so. I certainly will take my business elsewhere.

I ordered a pictured product with a teddy bear and candy online to be delivered the same day. They charged to my credit card almost $70. Product delivered was a less quality product and was not the product I ordered. It was of less value with no bear or candy.

Attention, Military families! We do not recommend using 1800Flowers.com while deployed. They are double charging for the same arrangement on the same day and, on top of it, they are billing more than 40% higher than what the email invoice says! This is 100% fraud. Also, military wives, they will not let you correct this billing problem if your name is not on the invoice without receiving a power of attorney for which they have refused to even give me the fax number of where I should send it to them.

I ordered from this service in the past. I recently received a $5 'bonus' check, with the caveat (at the back of the check) that by agreeing to cash the check, you would enroll in a monthly third party bonus program which would charge you $13 a month on your 1800flowers.com credit card on file, and you would have to independently cancel through that company to avoid charges. While I caught the fine print and obviously did not cash the check, I fear some folks may not catch this. This is a startling breach of customer privacy (via charging a credit card saved on their website), as well as fooling people into registering for this third party service, where they probably split the profits with 1800flowers. I will never use this service again given the nature of such shady dealings, and I would strongly consider anyone else to avoid this company as they deal with third party solicitors.

This is the second time I am writing to this department. On April 8th, I placed an order online for next day delivery. The flowers that were delivered looked absolutely nothing like the picture of the flowers online. Before receiving the flowers, I contacted customer service to inquire on the time of delivery. The customer service rep, who was extremely amicable and very helpful, advised me that delivery time would be between normal business hours since they were being delivered to a business - which to me I thought 9AM-5PM. So between the delivery time being after normal business hours and the flowers not looking like the picture on the website, I was extremely disappointed.

I ordered a specific arrangement of flowers that included white daisies (my aunt's favorite) to be sent. In the photo of the arrangement online, the majority of the flowers were white daisies. The vase should have included lemons in it. The arrangement that arrived was totally yellow flowers, a plain vase, and completely unlike what was ordered. I spoke to Matthew in Customer Service who promised to send out the proper flowers and email me that it had been done. Of course, that never happened.

I ordered flowers to be delivered on April 11. I was told they were delivered at 7:30 that night. They never were. I never got a signature. I don't know where they went or if the driver took them. I complained on Saturday night and 1-800 supervisor promised me he wired the Bayridge Brooklyn office and they would be delivered on Sunday. They called the recipient as he couldn't find the address. He received the directions and never showed up. Flowers still have not been delivered. The Brooklyn office hangs up on you. This is a total disgrace.

This is the second incident with this company. The first occurred last summer when a company-affiliated florist couldn't find the address (a simple street address in Maplewood, NJ), never delivered the flowers, and then called the recipient the next day and insisted they drive to his shop in a very dangerous location to pick up the (by then) half dead flowers. This incident involves an order I placed at the beginning of the week for delivery on Friday, April 10th. I received an email saying they had gone out Thursday night, but they were never delivered until 7:37 pm that Friday. The flower arrangement had been sitting in a truck for over 24 hours.

Company called the recipient of the flowers 2 weeks before flowers were to be delivered, ruined birthday surprise. They failed to offer anything for the mistake. Customer service was very, very rude!

I am in Iraq and ordered flowers for my wife just because I love and miss her being so far away for long periods of time. I also used them for Valentine’s Day and on 3/27/09, received a charge for $38.99. So now I have 2 charges for a total of $88.99. I did get the flowers on both occasions on time but at no time did I authorize anything for Live Well.

On 4/7/2009, I ordered a Birthday Flower Cake for a friend. It was to be delivered to her office, as she works. On the scheduled delivery date of 4/9/2009 at 1pm, I spoke with the receptionist. No flowers had been delivered. I called 1-800 Flowers at approx 2pm. Customer Service called the florist, and the florist said they were on the truck and would be delivered in a few minutes. At approx 4pm, I called the receptionist. Still no flowers. I called 1-800 Flowers Customer Service. On hold while they spoke to the florist, the florist said that they were delivered but have no confirmation (umm, because you didn’t deliver!). So I questioned about a refund as this was unacceptable, and I was told I have to wait until after 7. So I got off the phone with 1-800-Flowers Customer service and called the receptionist to be transferred to my friend. Time was now 4:15, so I could wish her a Happy Birthday! Well, the receptionist told me that the florist just called and said that they'd deliver the flowers in 30 minutes. But I could not speak to my friend as she had left for the day. Unacceptable.

I ordered flower on 4-8-09 to be delivered on 4-09-09 for my mother's birthday (78 years). Late last night, she told me that the flowers were not delivered. I was told by customer service that they make deliveries until 7:00PM. Today I called 1800flowers customer service and they put me on hold for 10 minutes because they needed to contact the flower shop, which they claimed they were not answering the phone. I asked to speak to a supervisor. Of course, they put me on hold for another 10 minutes just to confirm that the flowers were not delivered and that the flower shop assigned to the order failed to communicate if they had any problem with the delivery. Of course, they put the blame on the flower shop! The flower shop was not available to give their side of the story!

I was trying to track a delivery of flowers. I was asked to hold and I did for about 12-15 minutes at which time someone came on the line and inquired Mam then placed me back on hold. I hung up and called back, at which time it sounded as if I got the same person, an Estella. I deal with calls every day working in a procurement center so voices are at times recognizable. I was once again told I would be placed on hold for about 10 minutes and I told them that was unacceptable and would like to speak with a supervisor at which time I was placed on hold.

I bought flowers, and they signed me up for a service called Live Well. I guess there was a box on the bottom of the form that I didn’t uncheck and that signed me up for a $34.99 charge.

I'm a college student. I saved up to send flowers to my grandma for her 79th birthday as I would not be able to call as I was up at a whale station. So I sent flowers. My mom found out Grandma did not get her flowers. She called and called. Finally, they got to her but after the fact. That just is no good. It was my Grandma's 79th birthday and this is just not right. They said they would send an adjustment to my credit card but never did. Instead, they sent me $13 in a gift card that had to be used before I even got back from the station. $13 was not acceptable even as a reimbursement.

I ordered flowers on 02/12/2009. I was billed the same date and printed a copy of the order and the receipt. At no time did I authorize either company to join TLG Livewell and was billed $38.99 on 03/27/2009 and since got the runaround from both companies about the whole thing. This should be illegal. Some people just can’t afford this scam and both companies should be punished, with this economy people have checks bouncing because of stuff like this. Since the billing of $38.99, I was also charged $35.00 from my bank for NSF and spent 32 hours on the phone being just ran around.

We called 1800flowers.com 2 days ago for flowers for my stepmother's birthday in Las Vegas. We are ordering them from Washington. We called on March 29 and asked if they liked her surprise. My stepmother did not receive them so at 3:30 pm, we called 1800 flowers. I asked them why they didn't deliver. The lady on the phone said the phone no. they used to call us back was out of service on the phone I just called them on. I asked them who called; they didn't know who called. Then I asked who delivered them. They said they were not at liberty to tell me. They ALSO said that they could not... until tomorrow. I asked for a supervisor. I am very upset as well as my dad at me and I'm still waiting for the call. Can you help me please?

My husband ordered flowers for Valentines' Day from 1800flowers and I now see a charge of $38.99 on my bank statement. After some inquiries, I find out the $38.99 charge was not authorized by us and traces back to the flower order. I see other complaints also.

I ordered flowers for my wife for valentine's day. Everything went well as far as delivering the flowers to her job place. The amount I paid for is what I expect to come out of my bank account. Then 2 months later (03/27/09) there was a pending charge on my account for $38.99 (TLG Livewell). I asked my bank what it was and if they have a phone number I could call. They gave me the number, but they are close on the weekend. I called 1800Flowers to complain and they transferred me to some legal dept.

I purchased flowers for my wife's birthday through 1800Flowers, and it was delivered. What I didn't know was that they would go into my bank account and take out some membership ($38.99) that I didn't know about. This is definitely bank fraud. I called and complained and the woman said that it would take 7-14 days until the money is back in.

Issue redux - One day AFTER I had cancelled the order with 1-800-Flowers.com, I verified with my bank that the charge for the flowers ordered had been reversed. AND... I received word that flowers (though NOT the arrangement that I had ordered) had been delivered and were received. Kudos to the supervisor that I spoke with for making the effort to deal with a VERY disgruntled client. I chose to place this in order to state that there ARE SOME people that do care about customer service.

I ordered flowers to be delivered as a birthday gift on 17 March; the order was to have been delivered on 18 March (into Canada). I was led to believe that this could be accomplished without any issues.

I ordered a large basket of tulips in bloom from an online photo. Paid $80. What was delivered was a basket of yellow leaves. There were no flowers in bloom and no buds near blooming. Definitely not what I paid for.

I ordered flowers for my grandmother's 83rd birthday. I have used 1800flowers in the past to deliver flowers to her in Puerto Rico. I placed my order on the 19th of March, to be delivered on the 20th. I called my grandma the evening of the 20th, she never received flowers, so I called 1800flowers to check the status, only to be told they were still searching for a florist, and would contact me. 2 hours later, no response. I called again and was told they found a second florist, and rest assured, the flowers would be delivered. This morning I went online to check the order status, still undelivered, so I called again and was told they should have been delivered, let me place you on hold while I call.

I followed the instructions on the 1-800-FLOWERS website to order a funeral arrangement for a close friend. The website accepted my order for the arrangement to be delivered the next morning. I received a call in the afternoon of the scheduled delivery date to notify me that the arrangement had not been delivered in time for the funeral. The worst part of this is that the representative tried to blame the situation on me for not calling 1-800-FLOWERS directly. Of course, this information was not provided at the time I placed the order. I'll never do business with this company again.

I ordered an arrangement for a birthday gift of tulips and irises. All tulips were dead upon arrival. I complained and they offered to re-deliver and give me 20% off. I informed them I would never be using their services again, and I did not want a re-delivery. They should've asked me prior to scheduling it. They said they would cancel the re-delivery. They refunded me $11.34 - 20% of the total cost.

I ordered flowers for someone in the hospital. 1800Flowers did not get them there in time. The person then was discharged so I had to reroute to the house. I didn't mind waiting an additional day. They told me I had to wait since they needed to get another florist to deliver the flowers to that address. No problem. The next day, the flowers never arrived. I called the next morning and they gave me the same routine and told me they would make sure and call the florist themselves while I waited on the phone (I was on the phone each time a minimum of 20-25 minutes). Still no flowers after verifying and guaranteeing delivery. I called again and they told me they would offer 20% off my next order...

I am currently deployed in Kuwait, and my grandmother passed away. I am not able to go home on emergency leave so I wanted to send a standing spray instead. I went to 1-800-Flowers and ordered the arrangement on Friday to make it to the Church on Saturday. I placed the order online and called 1-800-Flowers just to ensure that it would make it to the church prior to the funeral. I was kept on hold for about a hour. Then someone came back on the line and told me that she had called every florist in that area and that they did not have any flowers. I could not believe that. I told her, "There is no way that I ordered a FLOWER arrangement from 1-800-Flowers, and now you are telling me that you do not have any FLOWERS." I asked "When were you going to let me know, after you took my money or after I received a call from a family member stating that the arrangement never made it?"

My husband placed an order online for $50 and was surprising me with flowers and they did not deliver them on the right date. They also didn't notice it for a week. My husband had to ruin the surprise and tell me about it because he is in Afghanistan and cannot call them. I had to demand that they deliver them on a certain day and they couldn't even do it early and are going to try to do it right before I go to work. They didn't even give us a full refund.

I ordered from 1800-flowers to get a Thank You bouquet for my boss. I accidentally ordered the same bouquet twice because when I logged in to check the status, the balance read at the top of unpaid so I did the whole process again. It was the biggest hassle getting my money back for the double bouquet and I will never order from them again. Then, I have a mysterious charge on my bank account for $35.99 for a company called Live Well. I googled their name and consumer complaints comes up associated with 1800-flowers. I called the company and sure enough, they got my information from 1800-flowers. The girl, Crystal, tries to convince me to keep my membership until finally relenting and cancelling a membership I never signed up for or agreed to. I had to go through my bank statements and see if there were any more charges from them and make sure those got erased as well. I'm not happy and I will not order from them again, EVER!

I ordered a bouquet called Elegant Wishes for my mother's birthday. The picture on the 1-800-Flowers.com website showed a beautiful arrangement, but the flowers that arrived did not look much like the picture. I have posted a picture of the flowers online at **.

I called to report that I was incorrectly charged $11.99 for 2 months for something that I had never ordered. She reported that I ordered flowers last July and when I clicked complete order, I signed up for an incentive program separate from 1-800Flowers. This program was charging me through them; however, they were not responsible. I reported that this is unacceptable. Reported to the FBI and will seek further pursuit for attaching my visa without my consent.

I placed an order online for flowers to be sent to my husband who was having surgery (for liver issues). I received an e-mail that the order was placed and would go as directed. The next day I take a look at the web page and notice they changed my original order for a normal set of flowers to 4 margarita glasses full of flowers at triple the cost (not to mention, he is having liver issues and maybe a Margarita is not the best choice).

I ordered flowers from 1800flowers.com to be sent to a friend on her birthday. The order was confirmed through email, and I received no other communication until the delivery confirmation, which was the day after her birthday. When I questioned why the delivery was late, I was told the local florist was waiting on a component for the arrangement. I was also offered a 20% refund (the maximum their system allows). However, the issue is not the money. It's the fact that they advertise a 100% satisfaction guarantee which they DO NOT honor. I will not be using this business again and recommend others avoid it.

First, I received an e-mail confirming a delivery on an order I never placed. I immediately called their customer service department. When I tried to explain my problem, the person suddenly couldn't hear me and hung up. I called back and the same thing again with a different person. This repeated four times. On the next time, I called and asked to place an order. The agent heard just fine and began taking my info. When I changed to a complaint about what was going on, she again couldn't hear me and hung up.

I used 1800flowers to deliver flowers to my girlfriend on Valentine's Day but the flowers never came. I called 1800flowers the next day and was told that the flowers would be sent out shortly within an hour and I was given a 20% discount on my next order. I emailed them and was told the order had been delivered and yet my girlfriend had not received the flowers. Next, I found this site and emailed all the recommended emails. I'm still waiting for a reply. 1800flowers sucks. I'm never using it again.

I placed an order with 1800Flowers on 2/5/09 with a delivery date of 2/12/09, 1 full week in advance. After speaking with the person whom I scheduled to send flowers to for Valentine's Day, I am informed they NEVER arrived. So much for the surprise, huh? I called 1800Flowers customer service line twice. 1st time, the rep asked to call me back and did so within 30 minutes, stating he had spoken to the florist they routed my order to and the flowers were on their delivery truck and would arrive in 60 minutes or less. 3 hours later, still NO FLOWER DELIVERY... I call customer service for the 2nd time. I am placed on hold for 10 minutes. When I do get a rep on the line, I am given nothing but excuses. I am furious by now. I ask to speak to a supervisor. I am placed on hold for 30 minutes. No one ever picked up.

I guess I'm stupid. I really liked 1-800-Flowers. But my thick skull has finally been beaten against the wall long enough. I sent my dad flowers for his birthday in August; they never arrived. I sent flowers for a funeral in October; they arrived three days after the service. I sent my mom flowers in November; they never arrived. I sent my grandparents flowers for Christmas; they arrived five days late and were dead. I sent my other grandparents flowers for Christmas, same thing. I asked them to honor the 30-day guarantee they have for plants. The replacements never arrived. I am so fed up. I have looked like an ** too many times. Forget the 20% discount they keep offering with their apologies and forget their fresh rewards program for frequent shopping. I am going to use TeleFloral from now on. Their entire business is delivering flowers and they can't seem to do that. I'm done.

If you have a charge on your credit card from TLG*Livewell, read this: I used to work in a call center for 1-800-Flowers. Agents are paid extra to push this service on customers (and are reprimanded if they don’t), and their website intentionally puts a button that says click here to claim $15 without telling customers that they're going to get charged $11.99 a month, except in tiny print. What do you get for that $11.99 a month?

I ordered an arrangement for my aunt's 95th birthday in December. The flowers arrived dead. My aunt requested a replacement order which also arrived dead. I then requested a credit from 1-800 Flowers. Over 30 days later, I'm still waiting. What an inept, unprofessional company. Poor quality and customer service. I know I'll never see my refund. I also know they'll never receive another penny of my family's money.

I ordered flowers for my sister-in-law's birthday. 1800flowers promised to deliver them on her birthday. When I didn't hear from her, I contacted 1800Flowers to make sure they were delivered. I received an email confirmation that my order was delivered on the date I requested. I called my sister-in-law only to find out the email was a complete lie. The flowers were delivered the day after the company told me they were delivered.

Class action suit should be filed against 1-800 Flowers and Martha Stewart for stealing and faulty services and products, so sign me up. I ordered the Martha Stewart 1-800 Flowers for Mother's birthday. They were sent on December 12th. I received a call from Mother that the flowers were broken and dead. They looked totally terrible. I called and spoke with Lauren, a supervisor, and was offered another shipment. I did not want it; I just wanted a credit to my account. I was advised that they will credit my account, but to this day, they never have. 1-800 flowers sent coupons for a next purpose. What a joke! What can be done to stop their stealing from consumers?

I ordered flowers from 1800flowers.com in Feb. 08 for my mom after she had surgery as I was 2700 miles away. Sometime in April, I started being charged $11.99 for something called TLG*Livewell. This has been taken out since then until I caught the automatic withdrawal from my checking account. I have another bill that I authorized to be deducted monthly so I never caught it until I realized a discrepancy in my balance. I then contacted 1800flowers and they directed me to TLG*Livewell who claimed they could only refund 2 months' charges. To date, I only received a refund equal to 1 month, leaving 8 months of $11.99 that I paid for something I did not agree to nor did I ever use it and I don't even know what TLG*Livewell is or does. I want to recoup my losses for these bogus charges. I work hard (I am gone 13-14 hrs a day) and have a wife, a child and one on the way and I am transferring with my company across the country for economic and family purposes so I cannot afford to be taken for any of my money.

I went to use prepaid credit card for an emergency and found out there was no money on it. I traced it back to TLG*Livwel. I have no idea who that is. The only thing ordered before these charges was flowers from 1 800 flowers. Are they giving our private info out illegally? Luckily, there was no money on the card until last month but they have taken out 3 monthly fees at $11.99 each. Thank goodness, I am catching this early.

On 12/23/08, I ordered an arrangement be sent to my sister and her husband. It was delivered on 12/24. When I visited them on Christmas Day and saw the arrangement, I was totally embarrassed. It was not what I ordered. I began my quest for customer satisfaction on 12/26. It is now 1/20/09 and it is no closer to being resolved. I was promised a re-delivery several times, but it never happened. I received a discount coupon towards my next purchase. Next purchase? They must be out of their minds! I'm retired and on a fixed income. To have money wasted is not something I can afford. This was my gift to my family. It looked like I did not care.

If you're thinking about ordering flowers from these guys, don't. They are a flock of brainless, incompetent retards and should not be permitted to run a business. I ordered flowers to have them delivered to my girlfriend while I am 3000 miles away at my Navy base. She never got the flowers. Even after I called customer service, all I got was, "I need to transfer the call. My computer is broken" or "I'll look into it and call you back." Yeah, sure. I should ** them all with a sandpaper condom.

As with many others, I was the victim of the Live Well scam. After researching on the web, I found the email address of the person in the company to complain to (busdev@1800flowers.com). Tell them what your experience was and especially if you decided to stop using 1-800flowers because of this, tell them. It's sad to see such a great company participate in a scam like this.

I ordered a Christmas arrangement sent to the house where I would be staying at Christmas 2008, delivered two days before I arrived. When I saw it, I was so appalled, I had to show my hosts on the computer the arrangement they were supposed to receive! The flowers were skimpy, four of the mini-roses were browned and brittle. There were no accent pieces as shown. I had to go out and buy more flowers and accents to make it look even acceptable. After I got home, I called the company for a refund and was told it was after 7 days so they did not refund. They offered me some kind of discount and I refused it. I explained the situation again and said I would not pay for work not as represented in their ad.

They delivered a sparse arrangement and no Happy B-day balloon! The best they could do at 11:30 am that day was to send the balloon to get there at 3:00 pm. For my problem, they offered me a 20% discount on my next order. I asked to get 20% off this $58 order and customer service said no! I asked if they could have the florist resend the correct flowers w/ the balloon attached. They told me since it was after 2 pm, it could only be delivered the next day. I then asked if they could call the florist and ask since they screwed up and see if they could make an exception.

She e-mailed after I put a complaint in from Thanksgiving delivery. She said being I stopped my charge card, she was happy that I (myself) solved the problem. If there was anything she could do. I told her to have them stop e-mailing me with deals. I hate this company. Any idiot that would use them for a second time. How could the government let this company still be in business? The gentleman that started this company shouldn't be smiling on the billboards. But I guess when you have idiots like myself using them once, they become rich. How do the people like Janet ** sleep at night? All I could say is keep passing on the complaints, maybe the public will stop altogether. Mary from Levittown, New York was fooled on 11/26/08.

1-800-Flowers did not deliver the arrangement so I traced it to a UPS stop in Massachusetts, delayed for the next few days due to the snowstorm. After an hour on the phone with their Bangalore call center with a woman who could barely speak English and refused to put a supervisor on who could, she agreed to cancel the order and give a full refund. I asked the flowers be sent from a local florist in Delaware so that they would arrive on time. I then find the original order was delivered a mess a few days later anyway and my credit card was still charged for the original bill and even an even higher amount for the replacement.

I placed the order on 12/24/08 for an item that was available for delivery that same day. This order was placed online; when I clicked submit, the delivery date changed to 12/27/08. I immediately called 1-800-Flowers Customer Service. After being put on hold several times for the better part of a 1/2 hour, the CSR told me that she had spoken with the florist and the order would, in fact, be delivered on 12/24/08 before 7pm. When I spoke with the recipient on 12/27/08 and found out that the order had not been delivered, I called Customer Service again.

I recently ordered flowers from 1800flowers.com and was surprised to find out later that the company buried information and did not openly offer services from LiveWell (www.livewell.net), a company supposedly offering discounts on products and services. I did not see anywhere while ordering flowers and/or even by the completion of the flower order where LiveWell was mentioned. I was surprised to see the very obscure company info listed as a debit on my Wachovia Bank account.

Flowers were delivered dead on 12/23/08. First call placed - I was assured flowers were being replaced the next day. Several days later - no flowers. After 3 45-minute calls to customer service, I discovered today that we will receive a full refund and no flowers are being replaced. This has been the worst flower delivery and customer service experience we have had and we will be sure to tell everyone NEVER to use 1800flowers!

I had ordered flowers on December 19th to be delivered to a business in Richmond, VA on Monday 12/22. They never showed up and it was embrassaing as the people had sent us gifts.

I ordered the Martha Stewart Amaryllis Christmas flowers @ $69.95 for my wife. It arrived 12/23/08. One of the only three stalks was broken off and the others didn't look great. I contacted them by email and they said they were sorry and gave me a coupon for 20% off my next order. I told them I'd prefer a replacement or a refund. No response so far.

I ordered flowers for my Mom's birthday three days in advance and they were not delivered on the day promised. When I called to complain, I spoke to Misty. She apologized and said they could not find a local florist to do the arrangement and I would have to order something different and it would be delivered the next day (the day after My Mom's birthday). I agreed even though I was extremely disappointed that I was not notified in time to get something to my mom on her day. I picked another arrangement and was assured it would be delivered the next day. It was not. When I called this time I spoke to a Ryan who said Sorry but it would be two more days before it would be delivered. Needless to say, I cancelled the order and called a local florist. Now I am worried I will start getting all these charges on my credit card like so many others I read about after researching. I would tell anyone NEVER, NEVER order anything from this company.

I ordered flowers for my family for Christmas because we were unable to travel and be with them over the holidays this year. I thought that it would be a special centerpiece but instead it ended up to be a nightmare. The order NEVER arrived and the customer service dept. is a joke. When you call the CS, it is located out of the US where people do not speak ENGLISH - of course that was after holding for over a hour - seriously - I have a clock on my phone. I got the run around all day. Some CS people told me it had already been delivered and signed for (to who-who knows). Later I was told they were not sure but they could credit me 20% off of my next order??? (Why would I ever use them again, they still cannot find the first order they charged me for??) Then I was told that they would just resend the order out and charge me credit card for the second time (for an order I NEVER got in the first place) but that under NO circumstances could they just refund the money because well the holiday was over and well it was supposed to be there a week ago.

For 6 months now and after receiving 3 email confirming cancellation to the TLG Livewell. Records and the 1800flowers records do show that: I have NEVER agreed to take advantage of the $15 discount. I have never signed up for TLG scam. I have never provided my mother’s name. I have never created an account/ password to TLG. Despite the fact that I have been on the phone with both 1800flowers.com and TLG since September 2008, they refused to cancel the TLG SCAM and kept charging my account $11.99/month. I have 3 emails confirming cancellation and bank statement showing automatic withdrawal from my account 3 months after cancellation and never received any refund.

I ordered flowers on the 1 800 com website. When I received delivery confirmation the receipt had a $15.00 rebate offer. I clicked on the button and instead of being provided a rebate coupon I was informed I had just signed up to an automatic deduction of 11.99 from my bank account. I found a web contact address and told them I did not want that service and I considered it fraud.

I ordered three centerpieces for separate relatives for Christmas last Sunday. Monday, I was notified that the local florist did not have material to create the centerpiece for one of the orders. The sales rep I talked to spoke very broken English and seemed unsure of what she was doing. Nonetheless, she offered to switch the order for an alternate arrangement that was 5 dollars cheaper. I agreed upon the condition that the 5 dollars would be refunded. She gave me a resounding "yes, sir" but a subsequent confirmation e-mail indicated I would only receive a partial credit. It turns out I was refunded $2 (Amount stolen from me by 1800Flowers: $3). I submitted a follow on e-mail complaining about the partial credit, but have not received an acknowledgement.

As an employee>>> I have read many complaints about 1-800-Flowers.com. I trained with them for 1 week to be a customer service agent. There was 18 people in the conference/Webex training class. We were to work from home. Our trainer was preoccupied with her children, her laundry, and playing around on Facebook. We all felt like we weren't ready to take calls after a week of training. Most of the class didn't get to do mock phone orders either. The trainer graduated every person in the class including: the guy who could not speak a full sentence in English, the woman who during the whole class was on a cell phone, an older lady that couldn't navigate around on her computer that well. Needless to say, I think the trainer got a bonus for each person graduated.

I ordered a flower arrangement for my wife for my anniversary from online. On the day of the anniversary around 10:00 AM I tried to check the status of the order and it did not pull up the order so I called the customer service. The guy said he was not able to pull the order even after searching by order number, name, email, phone, and CC number so he asked me to call back in half hour just to make sure. I called again at around noon and same thing so I asked to cancel the order and I bought the flowers from some other place.

Ordered flowers from website February 2008 and since April 08 my checking account through an automatic withdrawal that I have just become aware of has been taking $11.99 monthly for something called tlg livewell. This is the 9th withdrawal for a service which I did not sign up for nor did I agree to. I have no idea what tlg livewell is or what type of service they supposedly provide. I was only ordering a flower arrangement for my mother as she was recovering from surgery and I live in another state.

From reading the complaints, I too never paid attention to the $11.99 charge. Apparently this company scams personal accounts only. I purchased flowers through 1800flowers.com using my company credit card, and I have not been charged the $11.99 that I am getting on my personal Visa. if anyone has had better luck getting your money back, please let me know... Thanks.

I was supposed to receive flowers from 1800Flowers.com the Friday before my Saturday birthday. The flowers were never delivered so when I called on Monday they said the flowers had been delivered. We have a receptionist who sits at the door all day who would have been here at the time of delivery and she said no flowers were ever delivered. When I asked who had signed for the flowers they said I had. Well that would be near impossible since I was not here on Friday afternoon. After complaining they said the flowers would be redelivered the same day (today) before 4pm and if not to call back. Of course they never came and I had to call again. It took me another 15 minutes on the phone with a lady who either had no idea what she was talking about or she was lying because she said that she couldn't do anything without an order number.

I received a 15% off coupon via email and attempted to place an order. The coupon was not accepted so I called in to speak with a real person. The person I spoke with said I could place the order online and call back in an hour to update the coupon with her or she could simply take the order. I gave her the order, including my credit card. As I gave her the expiration date on my Visa, the line went dead. I waited but no one called me back. Did the order go through? I have no idea! So I called back and spoke with another woman who told me I needed to call back in an hour to see if the order was completed.

They told me that they sent it to fedex but fedex (18007164851) told me that they didn't receive the order till 11/24. Original order was made and confirmed on 11/15 to be delivered on 11/26 (before Thanksgiving). On 11/26 the Cornucopia of Cookies was sitting in some box in Savana Georgia, 20 minutes from the delivery address. They said that it would be delivered on Friday (11/28 after the holiday). I said, "wrong, if you can't deliver it by my confirmed date don't even bother." They proceeded to call my friend (where the package was going to see if they will meet them half way), are you serious? You pay delivery charges and place orders early, to make sure the party gets the SURPRISE, and they ruin it. I will never order through them again. They offered me 20% off of my next order. Do they really believe I would order through them again. Anyone that could offer a 20% discount knows they are ----. They have no business to be open with the way they run. Thank You.

I ordered a flower arrangement for my sister, advertised for same day delivery on 11/15/08 for delivery on 11/26/08 (the day before Thanksgiving) because I could not be with her. They were not delivered, and the local florist could not be reached. While they offered delivery the day after Thanksgiving + 20% discount, that's not the point. I'm not interested in a settlement, I just want people to know.

Apparently, when I ordered flowers in May 2008 for Mother's Day, 1800Flowers offers you a coupon for $5. Once you click on that, because who doesn't want an additional coupon, you are automatically signed up for some company call LivWel who then proceed to take $11.99 out of your checking account every month. The amount is so small, that most people don't notice.

It was my grandmother's birthday so I bought flowers for her. The service was GREAT and I was very please. However, I didn't know that this company is a big time SCAM. I was asked if I wanted a free $5.00 off coupon with my order, so, naturally, I said yes. I never actually was credited with the five dollars, but I have been receiving a charge for $11.99 from TLGLivwell every month. I didn't realize it until now (I purchased the flowers about 6 months ago). Apparently 1800flowers.com gave away my credit card information to TLGLivwell. They take this small amount every month so people don't notice it. What a scam.

Orders flowers from 1-800 Flowers and was asked if I wanted a free membership to Live Well, and now I am being charged $35.99 on my credit card which I did not authorize. I am trying to dispute and am not able to do that through my credit card company. 1-800 Flowers should not be giving out credit card information to other vendors.

There was a recurring charge on our company credit card. Upon investigation and googling the name as shown on the credit card statement, I found this website with a list on the same complaints. For 3 months now a charge of $11.99 has shown on the statement. Apparently, I clicked on a discount for a recent order and then it applied to a membership, which I was not aware of. What a scam!

I had always ordered from 1-800-flowers before with good results. Since last Christmas (2007) - things have seriously changed. An order sent to my Grandmother was not received. I called, & they sent something. I thought it was a one-time thing. Subsequently, the following week, an order I sent to my brother for New Year's did not arrive on time. Again - embarrassing me at the holidays. I complained and they sent me a $17 Savings Pass that expired in Jan. of 2009. Finally, I had an opportunity to give them another chance.

We make many orders with 1-800-flowers. On 1 order my wife clicked to do a survey. She did the survey and we were hit with $11.99 charge from TGLivwell. She never gave her credit card info. They got it from 1-800-flowers. It asked if she wanted a discount on next order. Of course you would say Yes. Apparently, this enrolls a person in Livwell. They then charge $11.99 a month ongoing. This is the sneaky, low integrity crap that businesses do to try and stay below the threshold where people stop the charges. Integrity applies at any dollar amount. The strategy here is to make this a low enough amount that people will not notice it. It is time people noticed.

I ordered from 1800 flowers on 4-08. I clicked on a save 5.00 off your order coupon, end up getting charged 11.99 for the next 6 months by this livwel co. 1800 gave them my credit info and I think by the amount of complaints I have read 1800 should be responsible for this scam!

I sent flowers to a sick employee on May 23, 2008 and they charged me $11.99 for a membership to LIVEWELL (800-793-2318) since June 2008. I did not realize this recurring charge because I failed to review my statement carefully. Thankfully AMERICAN EXPRESS removed the charges from AUG, SEPT, and OCT. After reading all the comments, it seems like I will have to fight with LIVE WELL/1-800-FLOWERS to get my money back. I did not know I would be charged $11.99 a month just for ordering flowers online from this company. They are scamming people for money without giving them notice. I only signed up for the FREE rewards program and receipt of promotions. BEWARE!!!! It's better to support your local florist without going through the drama!

I had just checked my account and saw I had been debited from TLG Livwell $11.99. I had sent an inquiry in to my Bank on the transaction because I have seen it on the account and never really knew what it was. My husband deals with the account and he is deployed at the moment. I decided to look up this company and found all Consumer Complaints. As I was reading through all of the complaints it made sense. I had ordered flowers on Mother's Day in May and now it's October and I am getting debited from this company.

On October 7th I order some flowers to be deliver to my wife at work for our wedding anniversary. My wife called me to thank me for the flowers, and I told her to send me a picture of them (to confirm she got the right ones). Well she did not get what I chose from the website, not even close. I paid $90.00 and what she got was something that look like it cost $10.00. I called to complain and they offer to pick up the flowers and bring a new and fuller bouquet. But still the second time around was not even close either. It was beautiful but not what I chose. They offer me a 15% discount and I took it. This is my first time using this service and my last one. I do not recommend anyone to use this service. Not professional at all.

I ordered flowers from 800flowers and later find that the order included a membership to Livwell. This membership debited $11.99 from my account each month. I was unable to obtain information from 800flowers and searched the web for Livwell. I sent an email to 4 companies that I found with this name and asked them to discontinue debiting my account. I did not give my address or bank information as I would think if they debited my account they had this information.