1-800-Flowers.com Reviews

I am really disappointed with 1-800-Flowers service and lack of communication. My mother's day flowers were suppose to be delivered last Wednesday, the 4th of May. They were not. When I call their customer support on Friday they told me they talked to the florist and they would be delivered by the end of the day on Friday. Still no flowers, so I called on Saturday the 7th of May and was told by their customer support that the florist promised they would be delivered before mother's day.

The worst is that 1800-Flowers does not deliver on Sunday! Mother's day and father's day always falls on Sundays. Secondly I placed an order on Saturday morning for earliest delivery which would have been Monday morning. It's day end and no hope of Wednesday either.

My mother-in-law answered the ring at the gate of her residence and asked who wanted in, the man said he had flowers for her. They never arrived. She went around the small complex... nothing. I wrote to customer service who sent an unending number of automated messages to my email every 2 minutes... telling me the delivery had been made. My mother-in-law called and was told she'd get a redelivery. She waited through Tuesday. Still no flowers. I got stung for over $70 and the worst of all, I ended up offering my beloved Mother 4 days of aggravation instead of the Smile this company promises. Doesn't even deserve the 1 star. This is cyber theft!

ABSOLUTE NIGHTMARE DEALING WITH THIS COMPANY! I gave 1-800-Flowers.com a try to handle an order for me. I tried another popular online florist and had problems. I didn't think 1-800-Flowers would do any worse than simply not delivering flowers because they did not have the delivery address correct in their system. I entered it correctly and this other company just sat on the order until I called to ask where they were. This company did a much worse job handling my order. I called 1-800-Flowers.com and placed an order over the phone with a live agent. They took my order (order number **) and informed me they would be delivered on Saturday for Mother's Day. They verified they could fill the order with the local florist. I boarded a cruise ship for a short cruise trusting 1-800-Flowers.com would take care of my order.

I received an email that the flowers were delivered. My friend contacted her mother, for the flowers were for her. They NEVER arrived. They gave my a hard time for you are not calling the U.S. but the Philippines. When you want to speak to a supervisor they put you on hold for a very long time on purpose. Do not buy from this company. They lie to you and commit consumer fraud.

I'm incredibly disappointed with the horrible service I received from 1-800-flowers. I placed an order for a delivery date of 5/7/2016, wanting to make sure the flowers got delivered one day before Mother's Day. The order was not delivered on 5/7/2016. I called on Sunday morning and was told that the order will be delivered that day by 9 pm, because of a busy day due to Mother's day. After the flowers were still not delivered, I called again at 10pm. After waiting 30 minutes on hold, I was told that florist was unreachable and that the order would be delivered the next day with high priority with shipping costs refunded.

Being that I live about 300 miles away from my mother I wanted to send her something special. When you think of flowers being delivered, who's better than 1800-flowers, right? Wrong!!! I ordered 70$ flowers plus charged an $18 service and delivery charge for garbage. I ordered the large, which was the biggest and fullest bouquet and was supposed to look like the image I have posted but instead received the next picture I posted. The flowers I received looks like they cost no more than $5 and as if a 5 year old put them together. They were also put in the wrong vase and without a bow.

Ordered floral arrangement for mom for mother's day. Confirmation received on 5/6/2016 that flowers were delivered. When talking with mom on mother's day... She did not receive anything. No flowers... No notice... No apology... No refund! Unacceptable. Will never use 1-800-flowers.com.

I called on Saturday when delivery arrived. Plant was smashed and the planter wooden box was cracked and the word bloom was supposed to be cut out in the wood, instead it reads 3LooM. I spent 30 minutes on hold only to find out I needed to speak to someone else for a full refund. They assured me someone would call back. Three days later no return call. I called again on Monday night - once again 30 minutes on hold. They stated they could give me a 50% discount. I told them "No. I would like to send it back." They then said they would have to talk to the person who sent the flower. I said "That makes no sense." I am the customer and I am extremely unhappy with the product.

I ordered flowers to be delivered to my mother the day before Mother's Day. I ordered these one full week prior to the date. They were not delivered. I called the day of Mother's Day and they promised they would be delivered and were not. I called the Monday after Mother's Day and they promised they would be delivered on Monday and they were not. I called Monday night and they said the florist cancelled the order. Do not EVER EVER use this company!!!

Horrible company and customer service. Completely unreliable!! I ordered flowers for my MIL for delivery on Mother's Day. They were not delivered on Mother's Day, and I called at 5pm the next day when they were still not delivered. The representative told me that the florist was unable to fill the order so they cancelled my order. I was not notified of this. They claimed they tried to call but I had no missed call or voice mails. She told me they were refunding my money back to my credit card but it would take 10-15 days to be credited to my card. I said this was completely unacceptable that my MIL did not receive a gift from us and then they were holding our money. When I asked for compensation for my Mil, they told me that I could place another order at full price to be delivered to her. Ridiculous!

Ordered flowers two weeks ahead of time. Florist substituted all flowers except roses with other colors and other flowers. Bouquet is supposed to be orange, deep purple and fuchsia. Pale, sickly, yellow carnations substituted for Peruvian lilies. Red flowers put in for fuchsia flowers, and small white flowers for deep purple flowers, and also put in very light lilac colored stringy flowers.

I ordered flowers for mother's day. I waited at home all day to receive the flowers. I never received them. I called the company that evening and they said that the florist didn't answer but they would have the flowers redelivered the next day and send me a $20 voucher. I waited the next day and STILL didn't receive the flowers OR the voucher. We called again and they blamed the issue on the florist. They offered to have them delivered again but at that point we just requested a refund. We'll find out in a few days if we really do get that refund back. DO NOT EVER ORDER FROM THIS COMPANY.

I received three dozen long-stemmed roses (for Mother's Day) late Friday afternoon. While initially beautiful, within 24 hours all the flowers were fully opened with more than a third wilted, the flower heads limp and hanging. Following the directions implicitly and keeping a cool indoor temp in my house, I was shocked at how quickly they disintegrated! I was also heartsick knowing my daughter had spent a large amount of money buying these for me. What a disappointment! I contacted their Customer Service and the best they could offer was a fractional refund with coupon for a future purchase. Oh boy!

Looks like a lot of us are in the same boat! My mom's flowers were never delivered. I can understand if they are behind in deliveries during a busy holiday... They should have not offered the option for delivery on Mother's Day. How disappointing! They stated that I would receive an email several hours ago for 20% off my next order. Needless to say, I haven't received anything. Moms are so important. It means a lot to be able to show our appreciation by sending flowers. So when the flowers don't arrive, it's a big letdown for the Mom.

I placed my order April 27th and paid. I ordered The Playful Pup arrangement for Mother's Day. I had picked May 6th as my delivery day due to the fact that I saw that ya'll delivered between 9-7p. My mom would be working 7a - 7p that day. I continued to check the tracking and it always said pending delivery confirmation. Friday came and went with no flowers. I tried to have her stay at work late to stall her thinking maybe the delivery driver was just late. She got very very upset with me and finally left work. No Mother's Day flowers.

My son who lives out of state had flowers delivered to his grandmother for Mothers Day. The flowers arrived Thursday and were already half dead. Two of the roses fell off the stem when taking them out of the box. I called 1-800-Flowers on Friday and they assured me they would deliver another arrangement immediately. I called again today, but this time the person said she could not find the order at all. I have been in customer service for 25+ years and understand things happen, especially during such a busy season as Mothers Day, but poor/rude customer service is never OK.

Placed an order for Mother's Day. Flowers were never delivered on May 8th 2016. So to make sure they are coming my mom's way, I called 1-800-Flowers at 5:30pm to make sure they will be delivered. I heard "yes. There is no need to worry" and they reassured me my mom will get flowers by 9pm. I call again at 9:30 pm and they tell me they are sorry that the flowers were not delivered and that they will definitely deliver them the next morning (May 9th 2016). They also promised me to add a free balloon to make up for the fact that flowers were not delivered on Mother's Day.

It's a shame that my mother couldn't have her flowers delivered on Mother's Day. In addition they lie to you and tell you that it will be redelivered. The rep said that she would received the flowers by 10 AM today. My mother is still waiting. I called today and again told that they are sorry but the information was never processed. I asked for a refund. Let's see how long will that take. I would not recommend this site at all.

I am beyond any! I scheduled a floral arrangement for my mother to be delivered on either 5/7/16 with flexibility for delivery on 5/7/16. On 5/8 I received an email stating that an attempt was made to deliver my order. However this was COMPLETELY false! I personally had been present all day and no one attempted any sort of delivery! After waiting on hold for 20 mins, I finally stop to a rep and explained the situation. He stated he would be contacting the florist and placed me on hold. Within seconds, our call was disconnected!

I never write a review but I have to as this company is horrible! I ordered a rose bush to be delivered on Friday the 6th to my mother-in-law in Savannah, GA. She did not get it on Friday so I checked with the company first thing Sat morning. I was told it was delivered - it was not delivered to my mother-in-law as it was delivered to the wrong address.

My mother was supposed to get her Mother's Day flowers Saturday. I called customer service 3 times Sunday, with each representative telling me my flowers would be delivered by the end of the day. At 10 pm the flowers had still not arrived. Customer service then promised a partial refund and Monday delivery. I asked for an email confirming this. Never got one. Called Monday since I had still not received an email and was told the order had been cancelled due to high volume. Still have not received any sort of refund. I will never order from them again. Two emails to customer service have gone unanswered.

WOW! I had the exact same experience. Only difference was that I requested for a refund when they told me about the 9pm delivery (which was unacceptable). I ended up going to a Vons and buying flowers there instead, which turned out perfect and for a fraction of the price. Lesson learned. I will never do business with 1-800-Flowers again and I will make sure to tell as much people as I can to stay away from this fraud of a company.

First, the flowers were delivered to the wrong house (not sure whose fault that was) but I spent half the day trying to search them down! Once found, I opened the box and found my $65 stargazer lilies dead on arrival... rotten and brown! Kinda ruined my Mother's Day (I know it wasn't my son's fault)! Thanks for taking my son's hard earned money 1-800-Flowers.com!

The day before Mother's Day, I received a lovely bouquet of flowers. It was clearly addressed to me at my address. The message on the inside was obviously intended for someone else, as it was signed by two {albeit loving} people I'd never heard of. I called 1-800-Flowers, with tracking order and PO number, asking for the correct message so that I'd know who sent the flowers. The clerk didn't get it. She kept saying she couldn't reveal that information, "it was confidential." I asked to speak with a supervisor, but she said they were all busy with other customers (I'll bet!). I tried to repeat and reframe the problem in different ways to help her understand that the problem was a clerical one at 1-800-Flowers, and I wanted to know who the real sender was. Problems happen, mistakes are made... particularly at high volume times. But they can be fixed, and apologized for. But she never got it. I will NEVER use this service again.

I ordered flowers for my mother for Mother's Day. They were supposed to be delivered on Saturday or I selected that Sunday was also OK. I got a confirmation email with a confirmation number. The flowers were not delivered. I tried to check the order status online and I got returned to the check order page. When I called this morning, I was told that my order was cancelled because the florist did not have the flowers to make the arrangement I had ordered. They did not contact me in any way to let me know this. I could & would have easily made another choice. Why is it ok to cancel an order and not let the buyer know??

My experience with 1-800-Flowers was HORRIBLE. I order my mom flowers on 5/4/2016 for delivery date on Saturday 5/7/2016. FedEx left my ordered flower in front of the building. A reorder was done. Still no flowers as of this date 5/9/2016. Please do not use this company. Deliver your gift of flowers YOURSELF. Ms. **/representative, lousy.

I placed an order for my mom, and was confirmed for 5/7 delivery. On 5/7 I received a telephone call, that there were no flowers available to make the arrangement. They assured me that they would be delivered 5/8. They were not. I called customer service, and was told the order was cancelled by the florist, was not in their delivery area. I would not have know this had I not called customer service. This expensive service sucks! I will pick some up today, and hand deliver!

I waited until 8 P.M to call and ask where and when these flowers I ordered would be delivered. They claimed before 9 P.M only to have to call back at 9:30 and find out they would not be able to deliver at all. Customer Service was rude and I could not understand them. After waiting an HOUR and 20 minutes to speak to a supervisor he said "well we can give you your money back" as if I was going to let them keep it!!! Did not offer to right their wrong, send flowers or anything!! Will Never deal with these people again!

I created an account through Consumer Affairs just to write a review on 1-800-FLOWERS.COM. I ordered flowers for my mother through 1-800-FLOWERS.COM. That was the worst mistake. I ordered the Playful Pup basket and my mother ended up with some wilted daisies, a couple lilies, and one tulip. I called customer service yesterday and they promised to resend the flowers as well as send me a $20 gift card via e-mail. The customer service representative told me to ask that my mother stay put to receive the flowers. My mom waited until ten o'clock at night. She received nothing. I dont know which is worst, the fact that I paid for overpriced flowers that my mom never received or the fact that my mom stayed home waiting for a basket of flowers. I am currently on the phone, for the second time in twenty-four hours. It has been an hour and I am still dealing with this nonsense. DO NOT ORDER YOUR FLOWERS THROUGH THIS COMPANY.

I ordered flowers on 5/6 to be delivered 5/8. CC was charged. When I checked on order, it said pending delivery confirmation. This morning, 5/9, I received an email stating that due to a problem with my order they were giving me a 20 dollar credit. I contacted customer service to find out what happened. I was told they did not have the product I ordered and I was left a voice mail advising of this. Never happened! No voice mail or history of any call. Outright lie. Why not send an email? Not even an apology when I called. WILL NEVER DO BUSINESS WITH THIS COMPANY EVER AGAIN.

Placed order on 5/8/16 @ 7:28 AM for same day delivery to my grandmother's nursing home. Received order confirmation. Checked the status of order throughout the day. It only showed as "Pending Delivery Confirmation." Called at 8:15 PM for status. Rep said that they received call and florist couldn't take the order. She initially said they tried to call me at 7 AM. I told her that I hadn't even placed the order at 7 AM. She then said they were going to call me at 8 AM, but it was too early so they had a note to call later. What was later? It was already 8:15 PM? I did not receive a call at all. They deducted delivery charge and will deliver on 5/9. They shouldn't have taken any additional orders if they could not fulfill. Horrible service. After over 1,000 complaints they should be shut down.

From the moment I logged into the site, it was annoying. I should have known not to order from them. Every click went to another confusing page rife with upselling attempts and other ads. Whenever I set a "don't bother me with this" flag and went to a new page, the setting would be lost and I'd have to set the flag again. Sometimes just scrolling would lose all the data I'd typed on a page. The ordering process was also annoying.

1st review I have ever taken the time to write in my life. But felt the need to after being ripped off and flat out lied to over and over. So sad to have my mom's mother day ruined by this company!! I tried to do a review and a site that comes up higher on Google but 1-800-flowers somehow has it locked down so you can't leave a review and only the BS good reviews can be seen. STAY AWAY!!!

My daughter had ordered flowers for me to have on Thursday. They never came. It's now Sunday Mother's Day and 9:53 PM... Still no flowers. She called yesterday and they said they would have them here today... Called tonight and the lady said they have till 9 to deliver them. Well sorry to say but I am over it. It is very expensive to send flowers and to get the runaround like this is just bad business. I told my daughter it's the thought that counts. I know she feels bad and I feel bad she wasted her money... They may still come tonight or Monday. How these people stay in business is beyond me. After reading all these horrible reviews... I think it's time to do business elsewhere. My daughter is so upset... Wish I had the order # but she has all that info.

I ordered Flowers to be delivered for my mom for Mother's day. I ordered them on the 5th to be delivered on the 6th. On the morning of the 6th I received a call stating there was a problem with my order. I called back and the agent told me that the florist didn't have the product I ordered. I told the agent to go ahead and substitute the order with something comparable. He put me on hold for 15 minutes. When he came back to the line he stated that everything was fine and they were going to substitute the arrangement with something else. We hung up and I assumed the flowers were being delivered.

Worst experience ever. I placed order for delivery date of 5/7/2016 (one day before Mother's day), wanted to make sure arrangement gets delivered early and not on busy Mother's day. I called 5/7 to check status of delivery and was told order will be delivered by 7pm. I called back at 7pm and was told that order will be delivered next day by 7pm. Called at 7pm on 5/8 /2016 and was told that because of busy day due to Mother's day, delivery was extended to 9pm. Called at 9pm, was told that florist was unreachable and that order will be delivered next day and shipping cost will be refunded. This is absolutely unacceptable!!! Very disappointed. My mother did not get any gift from me from Mother's day because I was depending on fruitbouquet.com to deliver gift. Never ordering from website ever again. Sticking to ediblearrangements.com.

These guys are running the biggest scam in town. They get away with it in most cases because most senders don't ever see the flowers and the recipients are not likely to complain not knowing what it was supposed to look like. In my case the $95 order was to contain flowers with a measurement 17", they ranged between 8-11'. There was no arrangement, just 25 tulips all jammed like sardines into a tiny cup that was nothing like the pictured product.

As a lot of other reviews have already highlighted, their customer service and business practices as a whole, are a joke. I placed an order to be delivered on Mother's Day. Order never arrived, shipping info was never updated, I didn't receive any communication about any issues with the order. Called them on Mother's Day to inquire and was told the local florist couldn't fulfill the order. I was offered a refund and a $20 gift certificate. Furthermore, after I emailed them, I received 3 IDENTICAL reply emails with fake foreign names signed at the bottom. This is an e-commerce company doing business in 2016 - in the same space as Amazon, Zappos, etc. Breathtaking failure.

I cannot strongly enough warn you on how fast you shall RUN away from this service. It is a VERY INFERIOR service. They overcharge you in the stratosphere while providing you an extremely mediocre service. On Mother's Day I got a very passed out bunch of flowers, while my cc was charged from 4-5 times more than going to any middle class grocery store. 1-800-Flowers.com "hires" very low class labor work as 3rd parties (That btw leaves you their 5th world service business card) along with the flowers - in case next time you want to hire this crap service directly. I will forever boycott them - I am so angry.

My siblings and I couldn't make up our minds, so we decided on a fruit basket and a flower bouquet for Mother's day. I tried to track my order to get a better time frame, but online their information was incorrect. Stating it will be delivered on the previous day! I decided to call to verify the information. After waiting for a rep. for 25 minutes (for flowers, not the IRS) she told me the delivery time is til 7 pm and I should wait until then. Since I've been waiting for the past five hours, I asked if someone needed to be home for delivery. She put me on hold to verify something again (maybe my simple question). When she returned she told me my order has been cancelled since this morning! She then said either I called or someone called me earlier to do so! This was my first time talking to this company since I placed my order online!

I'm 15 years old and I was trying to do something nice for my mom on Mother's Day and I ordered flowers from here. I got my confirmation email from them and it said it was supposed to be delivered on Saturday May 7th or Sunday May 8th (Mother's Day). I was waiting on Mother's Day and I got a call halfway through the day saying they couldn't deliver them because there was not a flower shop nearby. I don't understand why they didn't call me and tell me this yesterday? In the end I got a refund for my $84.60 flowers but I'm still pissed.

So I ordered two sets of flowers for Mother's Day. I was called and told that one could not be delivered until the 12th after I was promised Mother's Day delivery. I then was called AFTER I was informed my order was delivered to inform me that the delivery was "out of area" for the day, and they would deliver on Mother's Day. So after not hearing back about today's delivery, I called to inquire about my order and was told my order was cancelled and a full refund given because the florist could not deliver today. No notice, never told my order was cancelled. Glad I happened to call in. At least now I can drive up to a local florist and make sure that I get a gift to deliver. I will NEVER order from this worthless excuse of a company again. Oh... and get some native English speakers on your support team.

Well I thought I would be a good son and ordered some Mother's Day Flowers on Monday the 2nd and scheduling the delivery for Friday the 6th. Thinking this would be plenty of time in advance to make sure no problems popped up. Boy was I wrong. On Friday the 6th, I get a call from 1-800-Flowers telling me that the delivery cannot be completed. I could barely make out what the representative was saying because she was probably working in a call center in Istanbul or New Delhi. She managed to tell me that the florist tried to call me but my phone went to voicemail. This was probably the call I received that day that I was hung up on when I answered.

Ordered a Vintage charm bouquet online for Mother's Day on Monday May 2nd for delivery on Saturday May 7th. The order was confirmed for on or before Saturday the 7th. No flowers were delivered by Sunday 1pm. Called customer service. After waiting approximately 20mins, customer service rep told me she would call local florist to inquire about the order and call me back. She called me back to tell me their local florist wasn't picking up the phone and no local florist will be able to fill the order. The best they could do was send flowers to be delivered later in the week. When I inquired about receiving my money back the best they could do was the $4.99 shipping fee. DO NOT USE 1-800-FLOWERS. THEY MAKE PROMISES THEY CAN'T KEEP!!!

How can a company whose business is to deliver flowers and gifts on certain occasions survive when they never make the deliveries intended on the date they are needed? There is a reason why so many 1-star reviews, across so many sites, exist. This company is screwed up. We tried out their services 3 times over the past 3 months and they failed to deliver flowers for a distant relative on her birthday and they failed to deliver flowers to my mother on mothers day (promising to deliver them the following Tuesday instead). The fools who supervise customer service were very helpful. After being on hold for 20 minutes at a time (1 hour total call length) I had one supervisor offer to cancel my order and simply refund my money. Gee thanks for thinking outside the box here. You have to be a fool to put money in their pocket again. Third graders could run a company better than these fools.

I have ordered from 1-800-Flowers twice, and both times they were unable to fulfill my orders, even though they went through on both the website and my account. Fix your website to ensure that if you are unable to fulfill an order placed, they do not go through. I will not be ordering through you again.

This company is horrible! I placed an order for flowers to be delivered to my mother May 7, the day before Mother's Day. My mother received her delivery and opened her EMPTY box. No flowers were delivered, no flowers were in the box!! How horrible of an experience! I called them and they said they will send a new, even bigger arrangement on Sunday, May 8 on Mother's day. I get an email at 5:30am on Sunday, Mother's Day and they are giving me a refund! I did not ask for a refund, I asked for flowers to be delivered to my mother! I called them again and got nothing but a script reader and could not speak to a supervisor. She said they already processed a refund and they can place a new order and deliver next week! Unreal!! I will NEVER order from them again.

My husband and children ordered some chocolate covered strawberries for me as a Mother's Day surprise. They tracked the delivery and rushed outside when the package arrived. The order was a complete disaster. The strawberries were mushy, the chocolate had melted and there was no way they could be eaten. I had to throw them on the trash. We called customer service and they will send a new order next week. We will not order again from 1-800-Flowers.

DON'T ORDER FROM THIS OUTFIT!!! They delivered someone else's flowers to my daughter and then closed the order claiming they had delivered the flowers. The neighbor came and picked-up her flowers, but my daughter never received hers. I spend over one hour on the phone with 1-800-WE'RESTUPID (FLOWERS) trying to get the issue rectified, "I'm sorry", "Yadda, yadda, yadda... We'll get the florist to deliver them next week... I'm sorry". GFY! Fortunately, I charged them using AMEX and simply called AMEX and said, "Don't pay the merchant and here's why." Never, never, never use this pitiful-excuse-for-a-company as the chances are, your loved one will get either a $2.00 bouquet that you're charged $50 for or, in my case, the delivery gets mixed-up and they try and claim the order was delivered. Use Google and call a local florist where you want something to be sent.

I received a dozen roses for Mother's Day. The flowers arrived dry with brown edges around the top of roses. These flowers also had an odd odor somewhat like a mildew scent. I tried to gather them together to put in a vase and when I handled them the leaves started falling off all over my kitchen. Also the size of these roses are much smaller than I have seen even in food stores! It is quite obvious that these flowers are below par and not quality. You would get better at a local florist in your delivery destination. Don't waste your money on this seller.

I attempted to order flowers for Mother's Day. The 1800Flowers.com website allowed me to place an order, and despite my desire to have the flowers delivered on Sunday (Mother's Day), it forced me to select Saturday or Sunday to place the order. After my order was successfully placed I received an email stating my order would be delivered. Shortly thereafter I received a voice mail from 1800Flowers asking me to call them.

Placed an order. Idiots canceled and have my money.

Placed an order on Friday, 2 days before mother's day. I paid for the quick delivery. Called to see if my mom received the order on that Friday and Saturday and no order. I then call 1-800-Flowers to see what the issue was. They tell me that they did not have the arrangement that I ordered and they credit my money back. This was the third year in a row that there has been an issue with 1-800-Flowers. They offered to give me 20% off a replacement order which would be delivered 5days after mothers day. With that 20% off the total amount will be $15 more than my original order, what sense does that make. Not to mention that I was placed on hold 5 times by someone who barely spoke and understood English. Buyer beware!!!

I order flowers for a friend for mother's day and tried to track my order and it is not there. I paid over $65.00 for this stuff. I think this company should be put out of business and made to give the customers their money back with interest. As we all can see the complaints are awful!!! I have been on the phone with them for a hour now and still holding!!!

1-800-Flowers.com is the WORST flower delivery website out there - DO NOT USE THIS COMPANY! I tried ordering flowers from them last mother's day and the flowers never got delivered and I was never notified by the company. I only found out after asking my family if anything ever came and they said no. I called 1-800-Flowers and they said the order had been cancelled by the local florist, but when I asked why I wasn't notified of the cancellation they didn't really have anything to say and just offered me a $10 voucher for future use.

I ordered a flower arrangement for my grandma one week before Mother's Day to be delivered the Thursday before Mother's Day to avoid any issues with delivery or availability. When she got the flowers, they were a horrible mess!! The puppy made of flowers looked like a big white blob with beady black eyes. The beautiful colored flowers that were supposed to be in the basket were not there. Instead, it looked like the florist found whatever flowers he/she could find in the shop and put them in the back. It was a horrible, sad, disappointing mess. We dealt with customer service and are now waiting for a different flower arrangement design to be delivered to my grandma today. We hope that it will be perfect as their slogan is "send a smile". Grandma was definitely not smiling when she got that last basket of garbage.

This is the worst company ever. I ordered flowers for mother's day and they didn't send them. Then when I called they told me the florist they used was unable to fulfill my order. Don't use these people, they are heartless.

My husband and I ordered a bouquet on a Wed. to be delivered the following day to congratulate our daughter on a new job. I checked Thursday and Friday and called both days as it was not delivered. Finally on Saturday I was able to cancel the order. Will never deal with this sorry company again! All of the phone support is in the Philippines also.

This item was suppose to be delivered yesterday. The website says that was delivered but my sister never got it. I contacted 1-800-Flowers, said no one was home to sign for it, except there was a party going on so there was more than enough people to sign for it. They scheduled a redelivery for today. She been waiting all day until 30 minutes ago and still no delivery. You guys have ruined this for the special moment.

Flowers were a joke. The picture with the beautiful pink bloomed flowers is what I ordered. The flowers with me comparing a random flower from my house is what I received!! This was a Mother's Day present! 4 tiny little buds. What a joke. Order was over $60!! Will never order from this company again!!

$65 arrangement sent for Mother's Day was at best a $3 clearance flowers. Called customer service, they did nothing!!! They were too busy talking to people in the background to actually address the issue. I offered to send picture to verify that this was not at all what was ordered and they actually laughed. NO discount offered and they could send another set of flowers but only next week? REALLY? For $65 that's your solution! Sooo very angry I WILL NEVER order from them again.

2 weeks ago I sent flowers to a funeral. They arrived 5 days after the due date. They offered me 1/2 the money back. My son this week sent my wife beautiful roses for mother's day. Dying on day 2. Not sure how they stay in business. Never had an issue with Proflowers.com but got the 2 companies mixed up.

I ordered a Playful Pup with Balloon to be delivered to my mother. When she got the arrangement, it did not look anything like what was on the website, it did not come with a balloon, and the greeting card was missing a name. I am so unhappy with their service. I called customer service and the gal took forever to respond with long pauses on the phone. She insisted that I did not order the balloon and that I let her call my mother to personally apologize for the wrong card. Why would I let someone I do not know call my mother, and why would I let her when I know she was not the one who wrote the card.

This was our first time ordering with 1-800-Flowers. My sister and I wanted to surprise our mom with a big, bright, beautiful bouquet--we spent $74 total (including an add-on balloon and a $20 'service' charge they tacked on at the end) on the large-size Garden Bouquet in the image below. You can see what showed up. This a duller, smaller, lackluster version of what we ordered. It is NOT a $74 bouquet. Next time we will be ordering directly from a local florist.

Unfortunately, there is no other way to put it. I ordered 2 dozen roses and was told after I called about the delivery not happening as schedule. That they would replace it with another flower arrangement. I think daises or something along that line. (No show again.) I called 1-800-Flowers again and was put on hold for 21 minutes and they told me "Sorry maybe tomorrow." I cancelled this order and disputed with Amex. Oh and good luck getting someone who speaks English on the phone. It's all Indian call centers which they try to be polite but you can't understand anything they are saying. "Um I'm so sorry. Let me try to help you." I heard that 7 times today from 4 different people.

I received Mother's Day flowers that my daughter had sent... and they were rotten. There was only 1 rose that had just dry brown spot on it - rest of the roses were covered with brown, wet, rotten rose petals.

I made the mistake of ordering flowers for Mother's Day from this disreputable company. I ordered them (at an outrageous price for the record) to be delivered on the Thursday before Mother's Day to my mom's work. They did not arrive on Thursday. Thursday evening I called and they apologized and agreed to have them delivered to her home on Friday since she was not working on that day. It should come as no surprise that they are not being delivered Friday either. After 7 phone calls, yes 7, the florist at first claimed that they had to delay the order to Sat because the address changed (Because THEY DID NOT DELIVER WHEN THEY PROMISED THEY WOULD).

I recently put in an order for flowers for my mom on Mother's Day to be delivered the Thursday before Mother's Day at her office which I explained is opened from 9-5. They delivered the flowers to her office at 7 pm to the security guard. I had to drive an hour to get the flowers so the flowers wouldn't be dead by the time she returned from her vacation on Monday. When I called and explained to them my dilemma they did not take responsibility for the issue and told me they'll give me $10 off my next order. They were not very helpful or sympathetic to the situation and was on hold for over 10 mins just for them to tell me "Sorry, we sent it FedEx which is 9-7." Not going to use $10 off, let alone purchase anything from them again.

I ordered my mom flowers for mother's day and the arrangement that arrived was pathetic. Not at all as pictured. That is super annoying & embarrassing. I will not use 1-800-Flowers ever again. Ridiculous waste of money! Look at the pictures I posted.

The floral arrangement was sent by my son. One for Mother's Day and one for Christmas. Both times the florists didn't deliver.

I ordered a bouquet for my mom that was supposed to contain 50 blooms. She received 40, 20% less than advertised. When I called them, they apologized and said they would send her the full 50 next day shipping, which was nice, except for two things: First, she only received 41 the second time, which is fine, but consistently they are sending something other than advertised; Second, they called her to discuss my issue with the order. They woke her up at 7 in the morning, while she is sick, to discuss MY frustration. Further, I was supposed to get JetBlue miles out of it. They gave me half the miles. They told me the other half would come later. Someone else told me my order wasn't enough. Someone else told me they changed the promotion. Basically, they aren't going to credit me, and I am not ordering again.

Ordered a Mother's Day bouquet on a special offer for $29.99 and paid another $25.00 for delivery!!! So the great "special" $29.99 deal turned into a $54.00 purchase. I've used them many times before and have experienced the same absorbent delivery charges so shame on me. In the future I will be spending the $30 at ShopRite and deliver them myself. I will probably get a bigger and better product for half the price.

I have ordered a congratulations air arrangement and although the picture shows 11 balloons, what was delivered is only 6 balloons!! I then went back and checked the email, I realized that there's a note in two brackets saying (half-dozen). THIS IS NOT THE PROBLEM!! The problem is that they delivered a 'Happy Birthday' arrangement rather than a congratulations arrangement!! Extremely disappointing and embarrassing as the receiver was extremely confused and did not know if it was intentional or if it was a joke!! Guys, we are talking about average $8 per balloon PLUS delivery!! This is not the type of experience you would expect with this price range!!! I called them and they only refund the balloons price!! I then stated that we don't need this arrangement anymore and asked for a full refund which they have agreed to BUT they will pick up what they delivered!!! PEOPLE PLEASE DONT WASTE YOUR MONEY. THEY WILL FAIL YOU.

Not as advertised. The picture says it all. Yikes! Kind of embarrassing that I sent this as a gift. You always wonder what these flower companies are actually sending. Now I know. :-(

I placed an order to be delivered to my girlfriend's work at a middle school for teacher's appreciation week. She received the wrong bouquet and after speaking with 1-800-Flowers' customer service line they informed me they could not give me a 100% reimbursement. I then asked to speak with their supervisor and she informed me she could only give me my full credit back if FedEx goes back to the school and picks up the flowers to ensure the arrangement was incorrect. I explained to her that I did not want this because of the embarrassment it would cause my girlfriend. Shouldn't the arrangement be confirmed before sending out? Why do I have to pay 1 cent for something I did not order? I will never order flowers from this company again.

I ordered mom a big birthday cake that was made of flowers. Never arrived. I received confirmation email. Supervisor says 10 minutes. 10:45 pm they offer me 50% refund! Still no flowers. 3-5 day full refund?

I placed an order early in the morning in order for the recipient to receive it the same day. I received a confirmation email stating it was delivered. Hours passed by and not a call or acknowledgement from the recipient. Came to find out the flowers were never delivered. Contact their customer service and their florist lied about handling the order over and when they were contacted again to confirm who it was delivered to, the florist stopped answering the calls. This is all a big scam and I will never order from them again.

4:45 comes and I get a call, which I missed. A voicemail was left and I called back within 10 minutes.

I would NEVER recommend 1-800-Flowers.com. My last 2 orders were a disaster. One was for a funeral, which never made it to the funeral home for our uncle's passing. Second order was for the loss of my sister, for my parents. I ordered them 3 days in advance, but they still managed to lose the order, even after I had a confirmation they were out for delivery in the area that morning... VERY DISAPPOINTED. When I called to complain, they offered a whopping 20% coupon off my next order. Are you kidding me???

My wife recently opened up a small flower shop in Idaho. After working in the flower business for 30 plus years, she decided to follow her dream. Somehow she managed to get hooked up with Bloom Net which is owned by 1-800-Flowers and used by several different internet flower services such as AvasFlowers, FromYouFlowers, JustFlowers, to name a few.

I ordered flowers from 1-800-Flowers for a funeral. I picked a large funeral piece that was $140.00. When I went to the funeral. I did not see my flowers there. I called 1-800-Flowers and told them that we are on our way to the burial, and I did not see my flowers even though I received an email stating that they were delivered. They told me that the business owner and her husband delivered the flowers that morning at 7:30. When I got to the burial I checked again to be certain that our flowers were not there. I ordered a fireside wicker basket filled with yellow roses and to have a ribbon placed that said "cousin." It was not at the burial. I was practically called a liar. I will not order flowers from 1-800-Flowers and will tell my family and friends to avoid using them also. They ripped me off! I was so upset that there were no flowers for my family member at their funeral from our family!

My parents ordered my daughter flowers for her 10th birthday. Good thing I knew they were supposed to be coming because they were never delivered and I'm pretty sure 1-800-Flowers would have loved to hang onto the money spent. We got a confirmation email saying the flowers were delivered. So dishonest. BIGGEST JOKE EVER! Never ordering flowers from them again. This was a big birthday for her. 1-800-Flowers did issue a refund but nothing other than that.

On 3/31/16 I called to place an order using a corporate card and my card was declined. I knew there had to be something wrong so we ran the card again. Declined. By 4/20/16 I received my credit card statement and there are numerous charges from International flower shops. Also some charges in Pakistan on the card. I called customer service and was transferred 3x's before being told there's nothing they can do. I really didn't think there would be anything they could do considering I never complete my order. But the customer service reps were zombies and could care less. I googled 1-800-Flowers for fraudulent cc charges and this came up. What tipped off the credit card company for fraud? - credit card. Just got a call from my bank, Chase, for credit card fraud. 1-800-FLOWERS is often used by fraudsters to verify balances - they charge a few. CONSIDER YOURSELF WARNED!

Ordered an Angel figure a week in advance of the delivery date I needed. They failed to deliver it on the day it was promised. I received an email stating it had shipped already two days after my order was placed and they still failed to deliver it on time. It was my mother's birthday and was to be a surprise. I will never ever use this company again!!! When I called I was told they could give me a $20 gift card to use them again in the future to regain my trust with them. Really? I spent $58 and all you want to do is buy me off with $20 bucks! No thank you and I would not recommend this company to anyone!!! If I could give them a zero I don't think they are even worth that!

A funeral is not something to mess with. We ordered an expensive cookie tray and were informed over 24 hours later that they would be unable to deliver as they were out of stock. First, they need to confirm availability at the time of the order and not wait till later. Second, there should be acceptable substitutes. Our substitute did not compare and I think was a bait and switch tactic. Third, then to tell us it wouldn't get there for four more days is ENTIRELY UNACCEPTABLE. Frankly, they should have provided free shipping for my inconvenience but clearly they do not care. Oh, and by the way, talking to an agent with a heavy accent was not helpful either. Frankly, the whole order should be no charge.

Ordered flowers to be sent to a funeral home for the viewing and the funeral on 4/13/16 at 9:00 A.M. They called me on 4/14/16 the day of the viewing at 10:00 A.M. to say they could not deliver! I will NEVER use 1-800-FLOWERS ever again!!!

We had a terrible experience with 1-800-Flowers. We had an injured player who was to receive balloons with same day delivery service. It was confirmed by 1-800-Flowers several times and then we received a call saying they actually could not deliver these the same day. Meanwhile a parent of the player was waiting in order to bring them to his son. Horrendous company. Avoid them. The BBB probably has tons of complaints. I guess shame on me for not checking first.

This company has twice failed to deliver the flowers I paid for an order one week in advance. They have the worst service. I must remember to never use them ever again!

Horrible service. I was told that the FedEx person would ask for the recipient before handing over the package to a random person. That was not the case. Instead, it was delivered to a person at my girlfriend's workplace that is not too fond of my girlfriend and was not even planning on giving the package to her. After three hours of the package being delivered and my girlfriend not mentioning anything about it, I finally decided that as much as I wanted this to be a surprise, I had to ask her about it. She went all over the place looking for it to find it on top of boxes that were meant for the trash.

I've never used this service before. My mother was very sick in the hospital and I live remotely and wanted to send her a really special bouquet of flowers until I could go to visit her. I found the most beautiful arrangement I could on the website and asked for the largest size. I didn't care if it was over $100 because I really wanted to bless my mother. When she sent me the picture, I could only describe my response as angry, disappointed, and EMBARRASSED! I couldn't believe I had paid over 100 dollars for a bouquet that looked like it came from the grocery store! In fact, I have gotten more beautiful arrangements from the store for only $20. In fact, I've gotten 2 dozen beautiful roses for that price at my local grocery store many times. I couldn't believe I wasted my money.

Ordered flowers for my girlfriend. Order arrived at her door and she was not home. They left them outside in the cold and they wilted and were half dead. She decided to call and ask for new ones but they said they could not do them today and would deliver them the following week but if I wanted a refund that I could call in. After arguing for almost a half hour because they did not want to give me a refund they said their final offer was 75% back and a $25 dollar gift certificate. I told them just give me my 75% because I will never order from them again.

I have two daughters one in NY and one in NJ. I ordered them BOTH the Green Lucky dog to be delivered on Saint Patrick's Day. Each was having a dinner at her home. Our daughter in Jersey City, NJ got hers. Our Staten Island, NY daughter NOTHING. I got TWO phone calls on St Patrick's Day day to straighten out the NY order. Mind you they had NOTHING to do with zip code or address. Both women insisting they didn't understand LUCKY the dog flowers. Each woman promised it was straightened out and they would be delivered. NEVER delivered.

I placed a same day delivery order on 3/19 to be delivered on 3/20. They did not deliver on 3/20. I called them on 3/21 and they said that the original florist did not have flowers and had passed the order on and they could not get a hold of the current florist. But promised to deliver tomorrow and even follow up with me. On 3/22 I called and still no delivery. They said the florist had not delivered, was closed now and could not deliver until Friday, so maybe they could look for another florist and possible delivery tomorrow? No help, just empty platitudes. I asked for a refund and placed my order with a different company. If their florists are unreliable, they should get other ones. If their customer service reps make promises, they should keep them. Do yourself a favor and try some other place for your flower delivery needs.

Twice I ordered things for a special occasion and my order was mysteriously cancelled with no explanation and I was left looking like a fool when my significant other didn't get their gift. They didn't try to offer any way to make it right or any kind of help. I will NOT order from them again.

I want to lodge a formal complaint on my last order which was for a funeral for Kim **. I attended her funeral today and saw what was sent and I can only say that what I ordered barely resembled the flowers I saw! To put it plainly I was embarrassed it looked that cheap! It was totally flat on top with no height like shown in your picture and looked wilted! What is my recourse? I strongly suggest you never use that florist again and send a reprimand. I'm only sorry I did not take a picture to prove it.

I ordered flowers for my daughter's birthday to be delivered to her at college. They had not arrived and it was 5pm. When I checked the status of delivery, the automated message said they were scheduled for that day. They still did not arrive so the next day I called customer service. They were rude and offered no resolution other than a refund and an explanation there were no florists in the zip code provided. Had I not called I feel strongly they would not have reached out and kept my 85.00. My daughter's birthday passed with no flowers from her parents even though we ordered them six days before her birthday. Shame on you 1-800-Flowers!

I ordered chocolate covered strawberries and a stuffed bear for my daughter for Valentine's Day. Delivery was confirmed on Feb. 12, 2016; however my daughter never received anything. It was her first year away at college and Valentine's Day was ruined. I contacted the company many times and was told a replacement was being sent immediately. It never happened. I asked for my money back, it never happened. I received an email apologizing and giving me a gift certificate of $20. Big deal! I spent almost $80. I will never use this company again. It's appalling at how they treat their loyal customers.

I ordered online and chose the correct day. Of course it didn't arrive on the correct day and it was my fault! I cancelled the order same day. Of course they delivered 4 days later and now have no records of me calling to cancel! RIP OFF and I should have learned my lesson when they screwed it up before. "Sir let help you and give you a $20 off your next order". Ugh no thanks. I WILL NEVER USE YOUR COMPANY AGAIN! 1-800-Flowers you SUCK and everywhere I can post this message I will.

My wife had to head out on a business trip, so the kids and I decided to surprise her with a bouquet of flowers to her hotel in Maryland. I wanted to be sure that the order would arrive the same day, so I called it in and spoke to a representative. The representative assured me it would be left at the concierge desk and delivered upon her arrival. Needless to say, it wasn't delivered until the next day. Several calls to the customer service department, and they could CARE LESS! I WILL NEVER USE THIS SERVICE AGAIN!!! NOT TO BE TRUSTED!!! BUYER BEWARE!!!

The pictures say it all. The flowers I ordered and the flowers I received. I called to complain and they promised to redeliver flowers that same day. They never did.

Ordered white roses for my colleague's father's funeral 10 years ago. Paid more than $100. The roses were embarrassingly small and of poor quality. Luckily my colleague notified me since he knew that I am always a generous person and would not have sent cheap flowers. Now I have a successful personal business and order flowers regularly for my business. I feel sorry for 1800 flowers to have lost a valuable customer due to greediness.

I ordered a flower arrangement on Feb 9 to be delivered via overnight priority shipping (at $19.99 shipping charge) to arrive on Feb 13 for Valentine's day. The 13th came and went with no flowers, on the 14th I called customer service to see what the issue was. The rep was helpful, but could only tell me the arrangement for some reason never shipped. She offered to refund the shipping (for some reason only $14.99) and have a substitute delivered the next day.

I received an order for my wife on 02-14-16. First I want to say that I was supposed to receive a different arrangement 02-13-2016 but that didn't happen. So after talking to customer service they adjusted the order and arranged a delivery for today. The order was supposed to be for 12 long stem roses instead I received a different arrangement. Keep in mind my wife hates white roses and that is what was sent, and not what was described when the order was adjusted. She hated the arrangement altogether. She would have liked the arrangement you were supposed to send or even the one that should have arrived on 2/13. But no, you send red and white roses. This is not acceptable. On top of that you get the freaking card name wrong.

My husband ordered a miniature rose plant for me for Valentine's Day. It arrived two days before the confirmed delivery date, soaking wet, and in a cardboard box. The plant was guaranteed to have 10 blooms: this one had one opening bloom and 9 closed buds. It looked like a promising start but within a week, the one bloom shriveled and died without opening fully, and the remaining buds stayed closed and within a couple of weeks shriveled and died. Leaves yellowed and curled and fell off, and the bud stalks shriveled up and turned brown at the bud end. The plant appeared to be diseased or suffering from root rot.

My husband ordered an Asian Dish Garden for me for Valentines day. I knew I was in trouble when I opened the box and potting soil tumbled out. All of the plants and most of the soil had tumbled out of the planter. I literally had to repot the entire dish garden and clean up a terrible mess. I complained so they sent me a replacement dish garden - and it arrived exactly the same way as the first. Complaining again - even sending a photo - they offered to send a replacement. I told them I did not want a replacement, so they refunded HALF the cost of the item and are supposed to be sending me a $20 cash card to spend at their website (like I am going to order something else from them!). Never again.

I placed an order on February 25 at 6:30 p.m. for a funeral the next day at 11 a.m. Prior to placing the order I spoke to a representative by the name of Luz that indicated my order will be delivered the next day for the funeral at 10 a.m. Around 10 a.m. the following day I checked online to verify if the order has been delivered and according to the status it was still pending. It is now 3:27 p.m. on February 26 the flowers were not delivered. I was only refunded $16.00 for my inconvenience after I paid $125.16. Never will I purchase anything for this company again. It is truly the worst first experience.

Ordered flowers Feb 1st to be delivered Feb 12th. They never got delivered. Called the company 4 times before finally they said they never could be delivered because the "local florist" wasn't answering. Hm. Weird. So on the 4th time calling they said they'd reimburse me with a 20-dollar gift card and a full refund. I got neither. 1-800-Flowers stole my money therefore 1-800-Flowers is a scam. Shocked it actually hasn't been shut down honestly. If reading do not order from them. Oh and it costed me 70 dollars.

I ordered a Get Well bouquet for my boss who had just had open heart surgery. I placed the order on 2/23/16 for delivery on 2/24/16. My mistake, I had to update the note before finalizing the purchase, but I did not realize that the entire order resets itself and the date changed to a week later. When I contacted them on 1/25/16 to find out why I hadn't received a delivery confirmation yet, they explained that I chose the date of 3/2/16, but that they could attempt to get it there within the next 24-48 hours. After realizing my initial mistake, I agreed and asked them to send me a confirmation if they were able to get it worked out.

Poor service. Delivered wrong flowers. Promised to replace with correct order. Never heard. They stopped sending daily emails...

Contacted via email, said replacements would be there on Feb. 19th. Never showed up. Replacements for that are suppose to show on Feb. 25th. First time in a few years of using them, never had an issue. Is this company having problems, about to fold? Perhaps it's time to find a different florist.

My husband, unknowing to me, placed an order for two dozen roses to be sent to my office the Friday before Valentine's Day. When the Roses arrived I was totally surprised as he has never sent flowers to me and we have been married for 31 years. When the roses were opened, several stems were broken, and many of the roses and the leaves were wilted. My boss even mentioned how "sad" the roses looked. My husband called to ask me if I had received a delivery from him and I said yes. He asked how the roses looked, and, although I wanted to say they were absolutely beautiful, I had to tell him although I appreciated his thoughtfulness, the roses were not worth what he most likely paid for them. I think I hurt his feelings.

I had ordered a fruit basket from Harry and David. Realized I had the wrong date to be delivered. Called and was told they were out of the product so it wasn't going to get delivered anyway. No one bothered to contact me to inform me of this. They didn't hesitate taking the money out of my bank account and here it is 4 days later and I still have not been reimbursed. Customer Service was not helpful or sympathetic to the incident. Will NEVER use or recommend 1800 Flowers!!!

I ordered a just because bouquet for same day delivery. It said as long as I ordered it prior to 2:15pm it would be delivered by 5:00 pm. Well it never was delivered. When I called and explained and I ended up talking to someone who could barely speak English. So eventually I got a 50% discount and supposedly I was going to get a $20 gift card by email in which I still haven't received. I also was assured that the flowers would be delivered the next morning. Well as of 12:00pm the next day they still hadn't been delivered.

I ordered a sympathy plant on-line from 1-800-Flowers.com on Sunday afternoon. I requested delivery on Wednesday. On Wednesday I viewed the tracking on FedEx only to find that the delivery was scheduled for Thursday. Too late! I e-mailed 1-800-Flowers.com concerning the delayed delivery and got a patented e-mail answer thanking me for placing the order and telling me that I would receive an e-mail to let me know when the flowers were being shipped. I responded that the e-mail I sent hadn't even been read and got the same e-mail back again telling me I would receive an e-mail when the flowers were shipped. Obviously there is considerable incompetence at 1-800-Flowers.com and no one even knows or cares. I will NEVER order from 1-800-Flowers.com again.

Yesterday, (February 17, 2016) was the first and last time I ever order anything from this company. I am extremely upset and insulted. I ordered and paid for flowers to be delivered to my mom on February 17, 2016. I received an email saying the flowers were delivered but when I asked my mother about it the next day she had not received anything. I called the company number (1-800-468-1141) and asked about it and they told me that the flowers were delivered. I called my mom again to see if she had received anything and she had not. I once again called the 1800 number and explained to the lady what happened. She called the florist to see what was going on, the florist claims that they called the number on the order and "the person who answered said to leave it outside the door."

Ordered flowers from 1-800-Flowers for my elderly mother's birthday. A few hours after I ordered got a phone call saying the car that delivers gone already and can they deliver the next day. I said "okay please deliver in the morning." Several hours later they called and left a message to call. Nothing else. I was at work for the evening so unable to obtain my message. The next day I follow up and they informed me that there were no florist to make my flowers. I asked them how could they say earlier that the car was gone and they would be delivered the next day when they had not even placed the order.

Let me just explain the entire issue. I purchased a small arrangement for my wife on the 8 or 9th of February for delivery on the 12th to her office. Since I was traveling on business I was relying on this purchase as most travelers do for Valentine's Day. So the 12th arrives and I'm actually excited to get the text from my wife regarding the delivery once received. When landing on a flight I checked my email and text with nothing from 1-800-Flowers or my wife. It is nearly 5 pm and my wife leaves at 5.30 pm. So I put a call into 1-800-Flowers and I am assured they are on the way to deliver them right now. So I call my wife and lie to have her stay a bit later for some stupid crap. I had to make up all for a late delivery. So 5.45 pm. Wife: What's up. Me: Did you get 'em. Wife: Get what.

I also wish I could give zero stars. My mother's birthday is Feb 17th. I placed an order on the 16th for next-day delivery. However, when I received the order confirmation, I realized I placed an order for the wrong item. So, I called to cancel the original order and planned to place a new order for the correct item. The agent on the phone cancelled my order, and when I gave her the product code for the item that I wanted, she said it was not available for next-day delivery, and that it would be delivered on the 18th. Because my mother's birthday is the 17th and I did not want a belated birthday delivery, I told her that would not work and I did not want to move forward with the order. I gave her the product code for a couple other items to see if they were available for next-day delivery, but none were available.

I ordered flowers for Valentine's Day for my daughter on 2/9/2016 and it still has not been delivered. Did not answer phone. Finally on Saturday they sent an email for me to call. I was on the phone for 25 minutes because rep could not figure out what was going on and if it could be delivered. He finally said it could not be delivered until yesterday. He said I would get a refund of $25 and $20 credit. Neither happened. I only ordered because Rush Limbaugh recommended the company. I have NEVER had some a bad experience.

I ordered Valentine Flowers for my daughter, received an email confirmation including delivery date, and they NEVER showed up. I am writing this review 4 days after the scheduled delivery date. I called customer service to make sure my credit card hadn't been charged and I was on hold way too long after which they said they would credit my card. No answer as to what happened to the order. Always thought they were reliable, but apparently not.

Ordered the Valentine special with 18 roses and a heart shaped chocolate box. Flowers arrived in a pretty box but we unwrapped them the petals and leaves dropped off - the flowers were shipped without any water on the stems. Any real florist knows you can leave flowers out of the water and expect them to arrive in good shape. The whole concept of sending flowers without water suggests that the management does not know what they are doing. They sent replacements and they were no better. Wilted flowers for Valentines = disappointed husband! The chocolates were ok. Not great but good enough.

My husband ordered roses from 1-800-Flowers to be delivered to me at work on Feb 13. They were NOT delivered on the 13th, he was informed that they would be delivered on the 15th. I was not going to be at work on the 15th... At first he was told they could not change the address for delivery, then they promised to deliver to "the recipient's home address," not that they verified what that was. Just got a call from a coworker... My roses are at the hospital I work at, an hour away. Won't be doing business here again.

If it was possible to give no stars, I would. I placed an order on 2/8/2016 to receive flowers on 2/23/2016. I received a phone call from a company rep today stating I could not have the flowers delivered on that date, that the flowers could ONLY be delivered this Thursday, the 18th. When I told the rep no one would be home that day to receive the flowers I asked about Friday. I was told, "No." I asked why I could not receive the flowers on the date I wanted, but I did not get an answer.

I would like to say that they took the time to get back to me in a very timely fashion. They also seemed to care that it was a bad experience and did the right thing by me. So thanks a lot and I will be using your services again now that your customer service has resolved my concern. Thanks again!

My boyfriend ordered a dozen roses for me that were set to arrive on Valentine's Day. Not only did he have no way of tracking the order as he didn't get any email confirmation, and yes we checked all the spam folders too, they came late. AND THE FLOWERS ARE DEAD! When we called them last night the representative was rude and not helpful. It seemed as though I was inconvenient to her. Needless to say, I will NEVER give my business to this company and, seeing as I'm a hairdresser and have over 500 clients, I'll be telling everyone I encounter just how atrocious this company is! Even in line at the grocery store and I'll be posting it on all social media sites. I hope nobody else gives this company a dime of their money, especially for late, dead roses.

I ordered two gifts to be sent to my spouse for Valentine's day. One arrived on time - 2/12. The second was cancelled due to "a problem with the carrier". I was then promised delivery of a bouquet (their choice) on the 13th - and a 20$ gift card for the next purchase. I said "YES"! The substitute gift never arrived either - they said today (2/16) that there was no florist in that town but never told me that when they made the promise to deliver on the 13th. They left me a message on my voicemail but it was unintelligible (foreign sounding). I called them today 2/16 and was told the order was cancelled and I would get a refund. I will not use 1-800-FLOWERS.com again. They screwed up in the past once too! I forgave that - this is ridiculous. Poor service. THANKS!

James Francis McCann, CEO of 1800flowers.com, is a piece of garbage. This pathetic loser is quick to take your money but slow to deliver the services that are promised. The company's response/solution to their own fraud? Partial refund. Apparently these ** don't understand the nature of their own business. A partial refund doesn't adjust the damage caused by their pathetic loser incompetence. Scumbag, greedy cowards like McCann must be addressed and dealt with.

On 2/5/16 I placed an online order for a plant to be delivered on 2/12/16. The charge did not go through correctly so within 6 minutes of placing the order I called 1800 and spoke with a pleasant woman who assured me everything was taken care of. No delivery on 2/12/16. On 2/13/16 I get an email saying sorry, it didn't get delivered due to a problem with the delivery partner. 'Respond to this email or call us ASAP to tell us if you want something else delivered tomorrow or a refund.' I reply "refund". I get a response to that email saying 'we're sorry but your delivery has been shipped and can't be changed. Thank you for letting us deliver smiles.' When I reply that I was responding to THEIR email, I get nothing. Then I get the exact same email addressed to Michael, with a different order number. Sorry, Michael, you don't know this yet, but your sweetie didn't get her flowers.

I ordered flowers to be delivered to a 1200 room casino/hotel resort. The flowers were going to an employee. I was told for four days in a row that they could not deliver because no one was home. I even sat in the lobby of the hotel from 8:30 am to 6:00 pm the original delivery date, so to say no one was home was an ABSOLUTE LIE. I had ordered 5 other Valentine arrangements at the same time that I placed the hotel delivery order. Only half of my orders were delivered. Again I was told no one was home. Again a LIE. My daughter took the day off from work and never left the house ever, for two days in a row. No one showed up with a delivery. This happened to me last year twice, as well. I should have learned my lesson. I thought I would give them the benefit of the doubt because I had been their customer for close to 20 years--- before I even owned a computer.

I've ordered from this company twice and never again. The online experience is painless. The site is easy to navigate and order but that's where the joy ends. Their customer service is the absolute worst. I'll detail both contacts with them below. I ordered from flowers from them last year which wound up not getting delivered. The delivery date was a weekday so naturally no one was going to be home. Nowhere in the ordering process was it indicated that someone had to be home to sign for the order. When I got home and saw the delivery was not made, I attempted to contact them by phone. What I got was an automated response saying that due to the high volume of calls, I would not be able to speak to a representative. Really? Valentine's Day, probably the busiest day of the year for them and they don't adequately staff their customer service lines?

I made five orders on February 1st to have flowers delivered early "on February 11th or 12th," for Valentines Day. One order actually got delivered, however 1 out of 5 is how many stars they got from me. My desire would be a negative 5 stars. I received immediate email confirmation that my orders had been taken: "We just received your order, and we'll get started right away." That is the last I've heard from them.

Epic failure to deliver a product we purchased!!! We placed four orders for our grandchildren two weeks before Valentine's Day, giving 1-800-Flowers caution to let us know of any issues with the order. Here is the delivery day and one out of the four grandchildren felt left out because she did not receive a gift! We called customer service and spoke to two reps that were suppose to fix the issue and deliver on today ~ nothing!!! Called back again spoke to the Supervisor by the name of Jerry and she was very nasty and accusatory! Her method of resolving the issue was to place blame on us while mocking us. Jerry was nothing more than a bully that I could barely understand due to her thick accent. Jerry refused to refund our money and made it clear that problem was our error so they will not correct the problem.

I ordered 30 pink and red tulips for my girlfriend for valentines. First of all, they sent them to the wrong house. Thankfully the neighbor brought them to her a few hours later, after I had been on the phone trying to figure out why I had an email saying they were delivered. Also, they were all pink instead of pink and red. The representative told me they would call me back after accessing the issue, which they haven't. So never again!

My boyfriend ordered me some flowers for Valentine's day and I received a tiny sad shriveled mini rose Bush??? Needless to say I cried all the way home from work.

I ordered a flower long ago. The online trucking said delivered, but didn't receive any flower. I called and they told me they will send another one. That new order never got ship. I called again, they said the same thing and same result. I called the 3rd time time and same scenario. So finally when I called for the 4th time, the lady said that there is no florist in my area so she can do a refund. I agree and after a week, no refund. Ask for a refund.. Buy your flowers somewhere else. They are expensive and unprofessional.

My first was handled great. Second order was never delivered yesterday as agreed - still not here yet. And it was a HUGE hassle to redeem the coupon they sent me. I should have listened to the reviews. My advice is to call a local florist.

I ordered flowers for my wife for Valentine's day on 2/02 for delivery in 2/12 before 4 pm. They didn't arrive!! The first rep HUNG up on me when I told her, the 2nd apologized and offered 50% refund! (Overseas call center!!) Finally got a supervisor who told me to calm down and asked "what do you want us to do?" When I told him "I wanted flowers delivered to our house tonight" he hung up on me! The 3rd rep called FedEx (so she said) but said she could not get an answer... FEDEX - REALLY!! She told me they would be delivered next week and that was the best they could do! I told her I wasn't going to pay for flowers delivered after Valentine's day! Finally got another supervisor who told me they were delivered and they had a signature on file at 6:06 - the office was CLOSED, my wife was at home before 6!

I have used 1800flowers in the past and had good experiences but as of yesterday I ordered roses for V-Day. I was embarrassed after how much you charge then deliver flowers that look like you grabbed from my neighbor's garden. You have all year to plan for this day. It's pathetic. It was literally a vase with no ribbon or bow and roses sitting in there. Not one baby breath or anything. I'm in the wrong business if I can scam people that way. It's so unprofessional. I was shocked. Thanks for nothing. What a joke.

On 2/10/16 my husband called and placed an order with a confirmation from them that they could deliver the flowers on 2/12/16 for Valentine's Day. He received a delivery confirmation email that the delivery date was indeed 2/12/16. Nothing came. When he tracked the tracking number it told a completely different story. The flowers would not arrive until 2/16/16 because they shipped them out on 2/12/16. We called and asked for a refund and they would not give us a confirmation number for the refund or the call. When I asked to speak to a manager or supervisor I was told they were very busy with other customers and couldn't take my call. This is the worst experience we have ever had with this company and just want our money back. We will NEVER order from them again. We feel they are running a scam and need to be investigated.

Ordered flowers for delivery to a family member in the hospital on 2/10/16 for same day delivery. Contacted at 2:47 pm that they would be unable to deliver that day but would deliver at recipient's home address the next day due to expected discharge. Home address given and delivery fee waived. Called next day (2/11) at 4:48 pm that they had attempted delivery at the hospital but recipient was discharged. They asked if they could deliver at home the next day and for this (2nd) mistake waive the delivery fee (2/12). When I told the supervisor that this was addressed the previous day and that I already had the delivery fee waived he put me on hold to "review my account". I was on hold for 45 minutes In total and in the end they still could not find my previous discussion and so refunded me the total amount.

Ordered flowers for Valentine's day. Ask for them to be sent today 2/12/2015 at my girlfriend job, because Valentine day falls on Sunday. I confirmed the order online as well as on the phone. I was called 7 times after to confirm again and told 1-800-Flower I already confirmed the order. Didn't matter kept calling. Then they called to say they could find the address. Called them back to confirm the address. They said they couldn't find it still. Sitting on the phone for 45 minutes they find it. Then I get a call back they can't find the address. This is a business I told them it all in the order cross street, floor, phone number and they call with headset that you have to break your ear to hear them talk so low and the mic is in their mouth sound like their spitting on the mic.

I placed a flower order with 1-800-Flowers and chose a delivery date of today, 2/12/16. I received an email stating my delivery was now scheduled for 12/16/16 instead. I called and spoke to a customer service rep and was assured they would be delivering it by 7:00 pm today. I waited a few hours and checked the tracking again. It was still in a different state and scheduled for delivery on 2/16/16. I called again and waited 20 minutes on hold. When I finally spoke to a rep again she said there was nothing they could do until the next business day! I explained that the delivery was clearly NOT going to arrive today as expected and I was upset for paying for a Valentine's Day gift that would be arriving AFTER the holiday. She had no sympathy at all.

Flowers were delivered on time. By fedex in a dang fedex box. There were no handling instructions and the box was flipped upside down. Of course the dirt from the rose bushes that I ordered was all over the inside of the box. The roses themselves were near dead and brown spots throughout. How this company stays in business is beyond me. Don't use this service!!!

I ordered flowers for Valentine's Day for my daughter on January 29, 2016. I go on to see if the flowers shipped to find out that this horrible company will be substituting what I bought two weeks beforehand. The incredibly rude and incompetent customer services reps do nothing except lie through their teeth. How are they not able to honor an order placed two weeks prior? I then complained on Facebook and lo and behold, they blocked me because they don't want the bad PR. Lucky for me, I was not the only one complaining about this horrible company. I have reported them to the BBB. We shall see what will happen to this pack of thieves.

The website check out process is ridiculous! I read every box and filled in all my information correctly but the best I can determine is that if you uncheck the two "send me junk mail and spam my inbox because I'm an idiot that can't read the fine print" boxes the website will find something wrong and make you fix it. Of course those boxes are once again checked. So I unchecked the boxes again and then retype my email. Then it happens again, now I have to unchecked the boxes yet again and then retype my zip code. Bam! Again I unchecked the boxes and this time I need to retype my CC number. This turns into a never ending loop. I solved it by closing the window and ordering from ProFlowers.

I ordered what I thought was a nice bouquet for my new daughter-in-law. They arrived 2 days late and did not look at all like the flowers represented on the website. Plus part of the flowers were already wilted. Repeated phone calls by myself and son to determine where the flowers were and why they hadn't been delivered on the day promised. Very dissatisfied and will not use them again.

I placed an order on January 22, 2016 for a delivery of flowers to my mother for her birthday. I knew I would be out of the country for her birthday and wanted to make sure she received flowers and a happy birthday wish from me. I scheduled the delivery for February 4, 2016 as her birthday is February 5 and I did not want her to think I forgot if the flowers arrived later in the day. I use 1-800-Flowers fairly regularly and have the passport membership. My spouse is in the US Air Force and we move a lot, making us unable to celebrate with our friends and family for special occasions, so we use flower deliveries as a way to send our love.

I called to place an order which I was told I would be given free shipping on (the only reason I didn't process it online). When I call it took me a total of 25 minutes to order 2 items, I am then told my credit card was not approved, I check my account online and not only was I charged twice but I was charged twice for shipping which I was told would be free! I asked them to cancel the order and they told me it was and that I had not been charged but in fact I was charged. I then called and said, "Can you at least give me an option to do free shipping online?" And no one would offer any type of compensation for one screwing up my order and two for 80 worth of my money getting tied up. I will no longer do business with this company!

Marketing emails offer free shipping - upon providing promo code during check out the order did not accept the code repeatedly. Mind you I was buying Valentine Day flowers for mom, sisters and nieces a total of 5 bouquets, much time spent on card messages and the website will not honor the promo code. I finally get a "promo code expired" message and I'm furious. I can either pay the $86.00 shipping (5 day delivery) or complain and have customer service supervisor adjust it. NOPE. Customer service did nothing. I sent an email explaining as above and received a phone call the next day. I was to send a pdf copy of my order which I saved - more time spent for a small transaction. He never got back to me. I phone in and waste more time with customer service who wants to help but once again I'm left flowerless. BUY LOCAL is the lesson learned. ZERO STARS.

I placed an order with 1-800Flowers.com on 1/30/16 and after placing the order online through their website I noticed I never was given an option to place a name on message added to the card that's included with delivery, so I called them directly within 20-30 minutes from placing the order to ask to update the message/card that's included in the delivery. The man that answered was very kind and prompt with my request.

You would think I would learn my lesson after 1-800-Flowers failed to deliver flowers to a funeral in July. That's not a delivery that can take place "the next day." However, I tried again only to have 1-800-Flowers FAIL to even notify me that my ordered fruit bouquet was no longer available from the florist THEY contacted to deliver it. The only way I was informed of this was because I called to check the order status at which time a customer service representative assured me a local florist would absolutely deliver flowers in place of the fruit bouquet on my order date. A couple hours later, I called AGAIN to check the delivery status only to find that the flowers were NOT delivered either!

I made a order online about 10 minutes after I wanted to change the order. I contacted customer service and spoke to someone whom I could barely understand. I asked him to change the order date and the message, he confirmed all the information with me and said I would receive an email confirming the information and order number as well. The next day my gut told me he probably didn't do it right, being that I never got the email. I called customer service again and was told nothing was changed. I'm livid at this point. It was 2 days before my order was supposed to go out. The lady was able to change the order date to the day I requested but wasn't able to change the message. It was horrible and an horrible experience so now my recovery will be getting flowers with a message that does not even match. I will never order from this company again. It was my first time and my last time.

The flowers for my birthday arrived the wrong day, 1 day after my birthday. There was no call to let me know they were coming. No one even rang the doorbell. Therefore, the flowers were left out on our porch in the freezing Chicago winter for hours. If we hadn't left the house and seen them as we backed out the driveway, they would have been out all night. It wouldn't be much better in the summer. The unopened buds were brown & spotted and falling off the next day. This company delivers flowers! These are not inanimate objects. What are they doing?

I will never order flowers again from this company. I ordered a beautiful arrangement for my mother's funeral service. The day of the service - the day of delivery - at 2pm - they send me an email that they are unable to deliver. I call and speak to a representative - she states she is unable to access my file because it is in use by another customer service rep. She promises to call me back on my cell. I never received a telephone call. No flowers were delivered. And on top of all this - they charged me the full amount. $170.97. Now I am not only dealing with the loss of my mom - I am having to dispute the charge and deal with this charge that should have never happened. You shouldn't charge for things that are not delivered.

My sister ordered me flowers for my birthday which was supposed to be a surprise. Well... I got 3 missed calls from a blocked number which did not leave any voicemail until the last phone call explaining someone sent me a flower arrangement which was no longer a surprise to me. The delivery man on the phone said he could not find where they were supposed to be delivered. He asked, “was it an apartment building, a business or an office space?” Saying to myself “The address is on the building. Go inside and go in the elevator and press number 4 for suite 402.” (which was noted at the time the flowers were placed) but left no contact number for me to get in touch with him. Called the customer service rep and she stated that he marked the flowers as delivered. My job closed at 5:00 and no one signed for the flowers and they are still not here!

I am disgusted with 1-800-FLOWERS. My patience have just run out listening to their promises. On 1/13/16 we called for a delv. of flowers to my friend's daughter Shelly who had been admitted to the hospital with possible heart issues. I asked if the delv. could be made the following day, they assured me she would receive the flowers before 5 PM. On 1/14/16, Shelly called us that same evening to inform us she was home telling us she had not received any flowers. I called 1-800-Flowers and they said they had not made the delv. but would send it to her home on Fri. 1/15/16. They apologized and said they would make everything right with even a nicer arrangement. I was fine with that.

The floral arrangement I ordered was very similar to the one pictured. They were different colored roses but I really didn't expect them to be the same since the orders are sent to local florists. They delivered same day as I ordered and with in 4 hours. That was perfect. The flowers were very beautiful. I think they did a great job. I noticed all the bad reviews after I made the purchase and got a little worried. I would definitely order from them again. The flowers were delivered in St. George, Utah so whoever they work with in that area really did a great job.

Following the death of my dad my classmates sent flowers to my home. Because we are in our final year of school, which are our clinical rotation, we are scattered all over the country. The class president sent flowers using 1-800-Flowers so that he could order them from his home in New Jersey and have them delivered to my home in Massachusetts. The flowers were originally delivered on a day in January when the temperature was about 10. Also, rather than the delivery service placing the box in our enclosed porch the box was just left out in the driveway. Unfortunately I wasn't home until midnight and when I brought the flowers in the house they were frozen solid.

My family sent me a $70 bouquet for my birthday. It contained 4 roses (one of which was decayed by the next day) and a few other cheap flowers. It was small and puny and not at all what was described. I contacted the florist (2001 Corporate Dr, Boynton Beach, FL 33426) who argued with me and was quite rude raising his voice to me. I am appalled by the lack of service, rudeness, and how pathetic the bouquet was.

I placed my order then looked at these reviews and worried about it all day (I ordered late at night for delivery the next day). I just ordered flowers for my mom as a thank you, so if they didn't come on time, that'd be okay, but same-day delivery is pricey, so that would have had to be addressed. Luckily, though, I got a call around 3:30 PM on the promised day of delivery from a happy mom!

Could not deliver a basic order when they were supposed to. They totally ruined my surprise for my daughter's birthday by not even trying to get the flowers to my daughter on the actual date. PLEASE! Help yourself and find another way to deliver a gift. I am so saddened and disappointed... Certainly no "smile delivered".

I placed two orders with them and they charged me immediately. The orders were very basic and straightforward. I received a phone message later in the day, telling me that the address that I gave them was incorrect. I checked the address that I submitted online and verified that it was in fact correct (it was even listed on google maps - which I checked to be sure; but they obviously didn't bother to do that check). The funny thing is (not really funny), that package actually did get delivered, but the other order I placed, I found out from the would-be recipients, never got through. I wish I would have checked the credentials of 1-800-Flowers.ca before I ordered because I can see that this is quite typical for them. POOR SERVICE!

I wish I could give them ZERO stars. This is the second time they did not deliver the flowers on the requested date. Last time it was 10 days earlier that they delivered and this time even after 2 days there is no news on the delivery. I don't know how can they afford to do this when they are in the delivery business. They just ruined our days on both occasions.

Do not use this company. I should have checked them out first. Had an order of flowers to be delivered as a Christmas gift. I received confirmation that the order was to go out. I was charged immediately. When I spoke to the would-be recipient they knew nothing of the flowers. Customer service, after repeating myself several times, was able to report the delivery was never made because the local vendor did not have the proper container in stock. They offered to now, after Christmas to send a replacement. NO THANKS. I did get my money back and will use someone else in the future.

Non-delivery of Christmas flowers that was placed for delivery 2 days before Christmas for my elderly relatives. I received an e-mail the day of delivery saying "they could not fulfill the order". They would only fulfill the order on 12/28.

I placed an order for a Christmas arrangement to be delivered to our wonderful neighbors. I received an order confirmation stating a Dec 22 delivery. Waited to hear delivery made. Did not come. Went online, could not find order. Called 800 customer service for help. She checked, found order, but it had been cancelled by participating florist. I was never informed. Asked why not delivered, "no idea" the rep said. Rep said she would open new order, and it would be delivered 12/25. Not ideal, ok - it's 5:30 pm and no delivery made. I'm furious. Reconsider placing orders with 1-800-Flowers; they are unreliable and their service desk ineffective.

I have to say I am absolutely completely 100% UNHAPPY with the service I have received from your company. Lets start with the fact that I placed 3 delivery's on this order. First, there was a hold placed, not once, not twice but three times I had a hold placed and for triple the amount. And this is AFTER the fact that the original charge was already posted from my account. I had to call on MY time 3 different times, getting transferred back and forth over and over and getting disconnected multiple times. Nobody speaks English which is insane!!!

When you see something so beautiful online and order it, (cost $92.20) you expect it to look somewhat like the picture. Good grief! I will never order from 1800 flowers again.

I searched throughout the Internet for the service that had the best Poinsettia for my father who is spending his first Christmas away from family in a nursing home - price was no object. I ended up spending over $50 (excluding delivery) and he got a grocery store plant. Complaints went unanswered - Do not use this service!!!

I ordered a birthday bouquet for a friend on 12/4, which was supposed to be delivered on 12/5 for her birthday party. I received an email confirmation that the order was delivered. A week goes by and I did not hear from my friend on the delivery which I thought was strange so I called her to get confirmation that she received the flowers. She never received them. I called and spoke with an agent who put out a re-delivery and offered me $20 off for my next order and will also follow up with an email confirmation. I never received the email confirmation for re-delivery nor confirmation that it was delivered. I called again on 12/20 and spoke with a "Sheika" who was very pleasant and helpful and guaranteed me a follow up email for a confirmation of our re-delivery order and a survey, plus a follow up phone call for the next day.

Today I received a "resolve" to my floral arrangement problem. A new arrangement finally arrived at 1 p.m. which was NOT FIRST THING IN THE MORNING AS PROMISED. But, the arrangement was beautiful with all the elements of the one on the website. It looks like a "Christmas Floral Tree"... Not a sad little half attempt at an arrangement. The saddest part, is what if that arrangement was sent out to someone else? This year I sent it to myself being too sick to decorate for the holidays and I really wanted something in my little in-law-suite and this is now the perfect item. Thank you 800-flowers... But why oh why... Do we have to get upset to get it right. It should be right the first time. The three images or the sad little floral arrangement, the sad arrangement with the resent arrangement, and then the advertised arrangement. So as you can see somewhere in there, one of these images just didn't fit.

My last living grandmother passed away on 12/17/2016. The granddaughters decided to put up and purchase a flower arrangement in her favorite color purple from 1-800-Flowers. We decided to go with the Tribute Lavender and White Floor basket arrangement. I placed the order and had delivered the same day on 12/20/2016 because we wanted the flowers to be available during her viewing at the funeral home. We buried my grandmother on 12/21/2016. When I walked in with the family not only was I upset because I had lost a grandmother. But I was enraged due to how the flowers looked.

This is second time they have not delivered the add-on with my flowers order. The customer service representative said the order is out of delivery. When the flower was already delivered and the Balloon was not and was ready to listen to me say that the delivery person has already left the location having delivered the flowers. And when I said this is bad service and need my money back, he said I have return the flowers to "ok". This is worst experience I have ever had with any representative.

I called Customer Service the early afternoon of 20 December. I had previously made a flower order to be delivered to my sister-in-law on 23 December. I explained I just found out she was going out of town the next day and would not return until 2 January 16 and requested the delivery of the flowers be delayed until then. I was told they (1800flowers) had already sent out the information so there was nothing they could do or change. I suggested they call whomever they sent info to and they said they could not. I wished them a Merry Christmas, and said that in the future my business would go to one of the many other flower delivery businesses.

After the hour and a half long call to these complete idiots, we were told that our order could not be sent to where we would like it. We canceled the order and hung up the phone. They have called us SEVEN TIMES since and have charged us the full amount for NO PRODUCT. When we talked to them they said, "we do not make refunds" and will not be returning our money. Little do they know... We highly recommend you DO NOT USE THIS COMPANY. They are shady and will do anything to get your money!

I have never been treated so shabbily by a vendor in my professional career. I placed a website order as I always do for my friend who lives in DC. The first call I got from 1-800 was a young woman named "Tina." Note to self, outsourcing your call center never works well. "Tina" informed me that the driver could not find the residence. In this day and age of GPS on phones, how is that possible? At that point I told Tina to cancel the order. She said she would call me back.

So disappointed in 1-800-Flowers. I placed an order for 12/15 delivery. Receive a call a few hours later stating that the order cannot be delivered due to volume of orders. The option to have them delivered on that date shouldn't have been an option. The rep informed that my order would be priority on 12/16 and that they'd be delivered between 9-11. The order did not arrive by 11, so I called.

Ordered two Christmas Tree arrangements on Monday to be delivered Friday. Combined order $300. Neither arrangement was delivered. Rep in India had to call the recipients (mother and grandmother) to confirm the arrangements weren't delivered (so much for a surprise). Then she said she would request a redelivery and send me a coupon for $20 off my next order. Ha! Like there will ever be a next order...

I wish I had read the comments on this website before I ordered flowers from 1-800-Flowers.com. I would NEVER have used them (and I plan on never using them again!). I've had the exact same services issues others have mentioned. They failed to deliver a bouquet of birthday flowers yesterday to a very special 95 year old female relative (my second mom) even though I had ordered them 4 days in advance.

I ordered a beautiful thanksgiving centerpiece for my family in Nevada. What they delivered was a vase of flowers and not the awesome centerpiece. When I called they said they would refund 50% of my purchase back to my credit card and send me a 20% discount certificate. I just called them two weeks later and the person on the phone (sounded outsourced) stated the credit had been placed on my account - it has not and the certificate was e-mailed to me. It has not been done. What should have been a beautiful centerpiece turned out to be a vase of flowers. NEVER USE THESE PEOPLE!!! They are a lying, disreputable company and I would not recommend anyone using them at all.

They couldn't deliver the flowers the day they were supposed to. When they did, they sucked. I'm in Arizona and my girlfriend is in New Jersey and we had our first year anniversary. I had to call a friend back in NJ and tell him to get some flowers and chocolate from CVS and leave them at her house so that she'd have something the day of. Two days later she got the flowers I ordered and they look pretty awful compared to what the picture showed. Would definitely not order from ever again, ever. The only thing I can say good is that they seemed pretty upset and offered to call my girlfriend apologizing for being late. Of course I did not let them do this but I thought that was nice. It would have been real nice if they just did what they were supposed to in the first place though.

Ordered a Thanksgiving centerpiece for my 92 year old mother on 11-17-15 and wanted it delivered on 11-24-15 so she and caregivers would be able to enjoy it for a few days. Never got delivered. Called 1800 Flowers on 11-24 and they told me it was on truck and would be delivered by 7:00PM that same day. 11-25, it still was not delivered and I called 1800 Flowers again and was told the item was no longer available. I was confused and mad because I gave them my cell phone, home phone, and email in case I needed to be contacted. They never once contacted me about any problems. In fact, I have a saved email confirming the delivery on 11-24. The customer service side of this situation is poor at best. I wonder if I didn't contact them about the problem, would I have been charged for something that was never delivered? Seems like a very sketchy way to do business.

This used to be my go to for floral and, sometimes food, orders but this year their system has proved highly defective whether online or by phone. One has to make repeated attempts to place an order. A huge waste of my time. I am done with them.

I ordered flowers online through 1-800-Flowers for my girlfriend when she receive them they were wilted and only half the flowers that were ordered were actually in the bouquet. They were supposed to deliver them and she actually had to go pick them up from the shipping company because they were sent from a flower shop 2 1/2 hours away. There was no Merce flower shops in the city she lives in.

We ordered a plant to be delivered the day before Thanksgiving for my 94 year old mother-in-law. This is the day after Thanksgiving and the plant has not been delivered. I give 1-800-Flowers "0" stars.

Second time faced same issue with 1800 Flowers. Failed to deliver the product and they will tell you so many excuses. Big liars, never do business with these people. Disappointed!! I want to give zero or minus stars for their ** service.

Did my online order $50 + sh. The flowers that were delivered were not the ones I ordered (not even close), looked like a generic $10 arrangement. The customer service don't understand basic English - all customer service would say is "I'm very sorry..." After saying I want a refund - the best they could do is credit back 1/2 and give a $20 off coupon for my next order. Told them I would never order from them again.

Complete fail on a same day delivery. Two days later and no flowers still. If I could give negative stars I would. Epic fail people. Never buy flowers from them. Customer service is outsourced to India, delivery services are from florists that do not show up or call for confirmation. Just leave them somewhere and bounce.

This was my first year away from my daughter on her birthday. I thought I would surprise her with flowers at college. Same day delivery was promised. I gave them all information, where to deliver it, a person to contact if needed etc. I asked them to email me if there were any problems. I received no emails so I thought everything was fine. Long story short, she did not receive the flowers. I called and spoke with someone and he promised it would be delivered the next day and gave a discount. He said he would check to make sure they were delivered. They tried to call me in the morning, left no message, but I called them back. They said it could not be delivered and they would deliver them tomorrow. I told them to forget it and give me a refund. Never again will I order from them.

I tried to track this order all day on November 15. I got nothing but a royal run-around from each of your specialists. After calling three times, I finally quit at 1:49 AZ time (8:49 Ireland time). I had placed the order for a friend's birthday on November 2 and was very disappointed. The specialists reassured me each time that I called that the flowers definitely would be delivered. They were supposedly sending messages to your floral supplier in Ireland. I called this morning (11/16). I cancelled the order after I spoke with the customer service rep. I will never order flowers for any occasion from 1-800-FLOWERS, nor will I ever recommend that any of my friends order from you. BTW the language barrier makes it almost impossible to communicate with your specialists.

My boyfriend ordered flowers for me as a surprise and paid for Sunday delivery. I only found out on Monday afternoon about them as he was asking. I didn't receive them and we called and were told they would give a discount. We told them it wasn't acceptable, that we wanted the flowers delivered AND our money back. They called me (the recipient) and left a message apologizing and saying they would be delivered by Wednesday guaranteed between 9-7.

I have used this service a few times in the past without an issue. However, I just ordered flowers for my wife’s birthday, an important one too. The flowers NEVER arrived at her job which was a MAJOR disappointment so I foolishly agreed to have the order shipped to our home for Saturday delivery between 9-11 AM. Again, foolishly hung around the morning waiting for the delivery and here I sit at 12:40 with NO delivery. MAJOR DISAPPOINTMENT AND TOTAL WASTE OF TIME. Lost me and everyone I know as a customer.

1-800 Flowers has stepped up. They have refunded a reasonable amount of money to my PayPal account. It, of course, doesn't change sending dead flowers to my father's funeral but knowing I don't have to pay as much for them certainly helps.Thank you, ConsumerAffairs. It seems posting on this website certainly makes the difference that customer service couldn't.

Tried sending someone in an ICU flowers even though I read on the website that most ICUs can't accept them, and this one didn't. My bad... My fault for sure. Long story short, I eventually had them re-routed back to me. How enlightening! I'm so glad this happened so I could see the product compared to the price paid for it. Unbelievable. I will never again order flowers from anyone other than a local florist. I ordered the "large" version of an arrangement and paid in total $91.35. The small version must just be a single flower-head floating in a coffee cup.

I ordered flower arrangement for online and they delivered dying flower. I called customer service and they supposedly exchange this but never made attempt.

My husband surprised me with 3 dozen roses today at work. Our 13 year anniversary is on Monday and he wanted them delivered on Monday but 1-800-Flowers said they would not be able to deliver them on Monday so he had to have them delivered today. I opened the box, cut the bottom of the stems, added the water and the flower food, and placed the flowers in the vase. Once the flowers were in the vase, I noticed there were a few roses that were cut off the stems. Also, the roses are wilted and not just a little bit, I mean a lot. My husband is not one to complain but this absolutely ridiculous that someone would pay this much for flowers for them to look this crappy. I have received better looking flowers at Walmart for $9.99.QAA

I placed order for funeral flowers on 10/12 for next day delivery. Flowers were never delivered but recipient was out of the office until 10/26 so we were never notified. I called on 10/26 & was promised by customer service flowers would deliver the next day. As of 10/28 pm flowers were still never delivered. I called again and they promised delivery within 24 hours. Escalated to management and such. Today is 10/30 and even though I got 2 separate emails with delivery confirmation for 10/29 - my boss still does not have his funeral flowers for his father's funeral. I have called a fourth time and been assured that they will be there tomorrow. Never been so disappointed in a company in my life!!!

Placed the order twice, never get the confirmation email, even was assured on the phone order was placed. In a few hours called again to make sure order will be fulfilled. Assurance again. Another call two hours later – promises again that it will be delivered by 7:00 pm. Long story short, called after 8:00 asking if order was delivered. Of course, not. Tons of lie, transferring one to another. They all have notes how many times I called, and how many times I told them how important this delivery is. I ended up driving at 10 pm, finding flowers myself, driving 45 min and delivered it MYSELF. It is after super busy day, filled with frustration. The cost of this delivery for me was $119 and tons of nerves and tears. They are horrible, careless and not reliable. Don't waste your time!

I ordered flowers on 10/27 for delivery to my wife's work on 10/28 for our 20th anniversary. I received an order confirmation the same day and assumed all was good. On 10/28 at around 11 a.m. I hadn't heard from my wife so I tried to check the tracking option, but it only said it was waiting for confirmation. I didn't panic and checked later in the day at around 3 p.m. as I had no word of delivery. I sent an email to customer service with no response (still haven't as of 10/29). They were never delivered. I called today on 10/29 and the service rep indicated that the first florist didn't have the arrangements and tried to transfer it to someone else, but apparently it was canceled.