1-800-Flowers.com Reviews

I placed an order for a cake on Sunday December 16th and paid using my PayPal account. 1-800-Flowers charged me for the delivery and the cake. It should have been delivered today December 21st. However when I contacted them multiple times they finally told me they didn't have the order. And of course it's too late to order it now and have it delivered in time for Christmas Eve... VERY DISAPPOINTED... WILL NEVER USE THEM TO ORDER AGAIN! I would think twice!

Flowers were fresh, colorful and lasted a while with the special packet they give with the flowers. The delivery guy was nice, delivery was normal, flowers were intact. I was pleased so was the recipient!

I ordered a Christmas centerpiece for my parents. It was a real flower arrangement with a candle in the middle. I placed the order two weeks before the selected delivery day. With no calls, emails, or voicemails, they sent my parents an item that wasn't what I ordered. They took it upon themselves to pick a different Christmas gift! What company does that? Why wouldn't they cancel my order and issue a refund if they couldn't deliver? They told me they would credit me $20 for a $40 real flower arrangement. No apologies for the lack of communication. What they sent could have been purchased at Michaels. I'm beyond mad my money was wasted. I ended up reordering something similar to what 1-800-Flowers.com was selling through a local florist to do a redo on the flower centerpiece. They sent real ones. ;)

Worst customer service experience ever! I ordered flowers a week and a half before delivery date. After I placed my order, I received email confirmation that it was processed and the Christmas flower arrangement will arrive on time. When I re-read the card message I composed, I found numerous grammar errors and typos. I had to call them back to fix their mistakes. Then, the day of delivery, I called them to see if the arrangement was delivered. They told me that they didn’t deliver it, and they are not going to deliver it because the item is not available for that ZIP code. I didn’t receive any prior notification regarding this issue. They offered to send a comparable product, but everything I selected was not available for that ZIP code.

The flowers was nice but the service of the vendor you use made my flowers come late and then the flower shop lied about it and did not respond. 1-800-Flowers went out their way to help but the flower shop never email them back. I wish you guys can fix that because they make you guys look bad. Thank you.

I sent Mom a bouquet a for Thanksgiving and it looked nothing like what I ordered, not even the same flowers. I normally don’t complain but it was so bad I sent an email to them. They responded well, offered to resend the correct product and give me a discount on my next order. Much to my surprise they resent the exact same product. I was just disgusted and had to just let it go. Then for Christmas I unfortunately decided to give them another try since they had passport shipping for $10 for the year. I ordered a plant made into a snowman. Not only do they just leave it without knocking but this thing was in a box not put together, with no picture or instructions. Well my 83 year old mother had no idea what it was. Terrible service! Plus I never got any discount!

They just want your money. I paid for a yearly subscription to celebration passport that they were advertising that you wouldn’t have to pay service fees when you ordered from them. Since paying for this so called celebration passport I have had to pay over $50 worth of service and delivery fees. I have emailed them several times And they informed me I needed to use a certain email I used when I purchased said program. I told them the email was listed as a secondary email on my account. Long story short. They are just sorry. My suggestion would be to keep your money and not purchase that stupid program and their customer service is horrible.

Embarrassed that I didn’t read these reviews first, shame on me! They are all spot on, 1 star rating is well earned. Paid extra for guaranteed delivery between 12:00 and 3:00. Called at 4:00 and were not delivered. I was promised they would be delivered by 5:00, when the recipient would be gone for the day. As I’m sure you guessed, they were not delivered by 5:00. Called at 6:00 to discuss, and was told they were delivered at 2:30, before the guaranteed deadline. When I explained my 4:00 call, I was told the flowers did not have to be delivered until 8:00 due to my booking online. I was then disconnected, and had to call back in.

Last night a car was in my driveway sitting for a good 5 minutes, than doorbell rang and it was a flower delivery from 1-800-Flowers. This morning I saw a huge oil spill from his junk of a car. They are no help at all, advising the local florist and will not even reveal what florist it came from. This man should not be delivering flowers. I am a senior citizen and I have to go attempt to get this up. This driveway cost $15,000. I will never order from them and will tell my niece what "no customer service they have".

After hearing a promotional ad for their flower Christmas tree I decided to look into it when I got home later on 12/11. After reviewing the description and the sample picture I decided to send one to my sister and brother-in-law in Florida. They don't put up a Christmas tree anymore so I thought it would be a nice centerpiece for their table for the holidays. I also added in a small box of chocolates that was offered as an option with the tree. Although 1-800-Flowers offered next day service I wasn't in a hurry so I opted for delivery on Friday, 12/14. My thought process was the extra days would mean that the tree would arrive as scheduled. How wrong could I have been?

I ordered a nice floral arrangement yesterday for my nieces funeral today. They not only didn’t get the flowers to the funeral on time which was noon to 2PM, but had the gall to send a delivery notice after 6 PM tonight after I complained they screwed up. Now I get another email after complaining that they will resend a new arrangement tomorrow out of the goodness of their heart. Now I have to figure out how to get all the people that attended today to go back and reattend tomorrow so they can see the flowers. Arrogance, lousy service, thoughtless **. If you buy from them just remember what I posted here and you can’t say I didn’t warn you.

50th anniversary of marriage. Ordered $60 roses, wife got a mixed assortment. VERY, VERY UPSET!!! Got $9 credit. Never again will I order via internet. I will go to florist where this never happens again.

I ordered balloons and a stuffed animal for same day in Toledo... Not a small town... And paid a premium for the same day delivery. They failed to deliver so I called and was told they would deliver the next day. No offer to refund the same day delivery fee. Then they failed the 2nd time to deliver which was a Saturday. Now they want to deliver on Monday. This is for a 10 year old in ICU with a very serious disease. They did offer to refund $20 of my $70 bill... Wheee! They should stay out of the business if they can't get it right.

I ordered serene green floral arrangement in size medium for my sister's 70th birthday. She sent me a picture of the flowers she received. There was absolutely no resemblance to what I had ordered. She received a mason jar with random flowers stuck in it. The flowers were not even right. I called to complain and was told a replacement would be sent the next day. My sister never received them despite their website stating order delivered. I then called again and requested a full refund. The agent was extremely sketchy and would not give me the refund confirmation number. All this pleasure cost me $70.00. Long story short- lousy flowers, deceptive agents and advertising and surprise - no refund. THIS COMPANY IS A RIPOFF. SAVE YOUR MONEY AND ORDER YOUR SHIPPED FLOWERS FROM YOUR LOCAL FLORIST. No customer service. I am considering calling the Better Business Bureau and agencies in Florida.

I have never been so embarrassed. This year as I have in years past I ordered from 1-800-Flowers. I sent my secretary of 27 years what I thought would be a beautiful tree. When she sent me the picture of the flowers she received from me I was horrified. I immediately called customer service. They sent out another one - little better. I also ordered for my sister and cancelled that order today because I can't trust that you are not continually engaged in bait and switch practices. I will never do business with 1-800-Flowers. I'm posting to my Facebook for all to avoid you and considering contacting the Florida Attorney General's office of Fraud.

I tried canceling my order for 2 days and have not received an email confirmation that it was canceled. They told me that it will take 24 hours for an email to come in after calling the 3rd time. I am very disappointed and will not be using this company again. They also informed me that it takes 3 to 5 business days which I canceled the very same day within an hour of ordering the arrangement.

This is the second time I used this company for a floral gift delivery & my order didn't get to the correct recipient. This company does not follow instructions for delivery so I won't be using them any time soon in the near future.

The "Large" sympathy arrangement I ordered for my Mother-In-Law's funeral was easily overlooked on a small table off to the side. For $93+, it should have been noticeable. The flower quality was acceptable but, the size was not.

I ordered a Sympathy Christmas Floor Basket on 12/6/18. After placing the order I realized the service was to be held at a Church not the funeral home so I called back within 10 minutes spoke to a rep with bad English to change the delivery address. She confirmed the change and a new order number was given. I received an email stating the new address change. I replied to the email to confirm that the flowers would be at the church before 10:00 for the service. I live in Maryland the flowers were going to Tennessee.

I ordered a bouquet of flowers for my aunt in the hospital for same day delivery. When she received them they looked nothing like the picture. That was important to me because I liked the decor of what I ordered. I emailed and got a quick response and a promise of a redelivery the next day. Fast forward 7 days and still no flowers. I'm currently on the phone with cs and been on hold for 15 minutes just to get a refund. The agent is either new or untrained because this is ridiculous. I will never order from them again.

Placed and paid for a flower arrangement to be delivered. I live in the CA SF Bay Area. Flowers were shipped from NEVADA. I’m pretty sure there are closer florists than 400 miles away. That being said, the flowers were not delivered on the day promised. After I informed the company about the non-delivery, they offered me a $20 gift card lol. I then said I would never do business with this company again and a $20 gift card would be pointless. I demanded a full refund, and they claimed to have refunded my money. I have yet to see it put back into my account. Horrible business.

Flowers were ordered and paid for. Did receive a call at 5:00pm from a girl speaking way too fast on my answering machine. I played the message several times to get the order number and reason for the call. (florist didn't have the right flowers for the arrangement I ordered) I returned the call,stated it would be fine to substitute different color roses in the arrangement. I also stated there are several other florist near my mother, so maybe reroute to one still able to deliver right arrangement to Mom before 8pm. She said she would call back within half an hour to let me know final outcome. She never called back and Mom didn't receive her birthday flowers. But I received an email stating they TRIED to deliver them which was a false statement. My husband replied harshly as this was a very expensive order. He asked for a 19.00 refund as the flowers were not received when promised. We received an email stating the full amount was refunded.

I ordered a plant on November 8 (and paid!) to be delivered on 12/1. It wasn’t delivered. When I complained — 3 times — I was told each time that they would deliver in 12/4 and NOT charge me an additional fee. I ALREADY PAID. In addition, they told me that their way of making it right would be to give me $20 off my NEXT order. I told them that didn’t make THIS order right and if they gave me $20 off this order I might use them again — I had this exchange with 3 customer service representatives who each ignored that I had already paid and who did nothing to make this experience better (except swear that they were committed to “100% smiles.”).

My company ordered flowers for me on my day of surgery. To be delivered to the hospital. This was on Friday Nov 16th. I came home late afternoon on the 17th. No flowets. Three calls from my office staff and one by me they finally delivered the flowers to my house on the 20th. The arrangement was pretty but all the flowers died in 4 days. I had roses from my husband bought at a grocery store that lasted almost 2 weeks. I will never use 1-800-Flowers.com nor will any of the 63 employees at my place of employment.

The company resent the order and they were beautiful. They also offered a $20 coupon for my next order. I thought the customer service was excellent in resolving this matter which more than made up for the poor quality on the first delivery. Very satisfied.

I ordered 12 red roses to be sent to my wife at her school today. I was called at 9:00 this morning and told they didn't have 12 red roses and if 6 red and 6 pink would be OK. I said no, I wanted the 12 red that I had ordered (in short, I didn't believe they couldn't find 12 red roses in Palm Beach County). The agent said there wasn't a problem and he would have the 12 red roses I ordered delivered; he put me on hold and I was eventually hung up on. He called back and said that, if I wanted 12 red roses, I needed to send my approval through email; I told him all I wanted for the company to do is fill the order I placed. He put me on hold again, and I eventually hung up after 5 minutes or so. I called Customer Service and they were no help; I eventually told them to just cancel the order. Now, I'm stuck trying to find a reputable florist who can deliver in the next few hours. I wish I had read the reviews before I used them.

I paid $60 for flowers to be delivered that we’re not even close to that of the image!!! Would never recommend and if I could give 0 stars I would. The roses do not even begin to be that of the image, the vase isn’t even the same color?!? Why post pictures of things you can’t make???

My family & I sent flowers to a Evansville, IN funeral home for a recent loss we had to face. The funeral home suggested us to use 1-800-FLOWERS, so we did. The order was placed 11-21 or 11-22-18 for a delivery date on 11-25-18. We received a phone call today, 11-26-18; stating 1800FLOWERS was unable to meet the deadline and that they were sorry and to let everyone know they really do care! WHAT??!! This is NOT acceptable. Please BEWARE and cautious of using 1800FLOWERS in any part of our country (USA) as we have tried sending flowers with them (1800FLOWERS) another time and they could not find the correct residence. They're WILTING, to say the least. VERY disappointed!!! :(

I ordered a sympathy candle last week. When I came to the screen that gave options on delivery prices, I hit free delivery. All of a sudden I was charged $19.99 for ‘passport’. I was not given the option to change the delivery option. I would have chosen the one day option instead. It was much cheaper! I quickly emailed the customer service to say cancel the order. I did a screen chat to cancel the order. I replied to a text sent to me to say STOP the order. I received a phone call from them and the next day. I talked to over five people in this call!

Nice and fast online site, but that's where it stops. I ordered on a Thursday for a Saturday delivery. I got a call from their customer service department, saying to contact them. I called and got someone in another country who spoke broken English, and had trouble understanding me because she was in a room with about 50 other people talking on the phone. She apologized over and over and said delivery was delayed because of weather. It's clear but cold in Iowa, but no severe weather.

Ordered something for my nine year old because she was having a rough week and her father and I wanted to let her know we thought she was doing great and loved her. Told her in the morning that a surprise would be here by the end of the day for her, mind you I ordered her item on a Sunday for a Friday delivery. Well here it is Saturday afternoon and it still has not arrived. Extremely disappointed not only for service but because my daughter was hurt also. Will NOT buy from again.

I placed an order through 1-800-Flowers.com for a large flower bouquet to celebrate my mother-in-law's final cancer treatment. The flowers never made it. No one emailed me or left a message at my contact number to let me know that there was an issue with the order (they were out of the flower type I ordered) so the flowers never made it to her. When I called to find out what happened with the order, the rep barely spoke English. He asked me to give him a positive review and I responded, "I'll see what I can do" to which he laughed! I'm extremely upset with this experience. I really wanted to do something nice for her after such a tough battle with cancer! What an awful customer experience and a terrible way to treat a person!

I had surgery and my mother ordered me a GORGEOUS $80 arrangement. After the delivery getting pushed back despite the "same day delivery" claim, she ended up cancelling and getting a refund. The person she spoke to on the phone said that they couldn't do the arrangement she ordered because the "florist was overbooked." They said the arrangement coming to me would be equal to or better than what she ordered.

Today, I wanted to send flowers to our daughter-in-law for her birthday tomorrow. She lives in a town north of Santa Rosa. I had entered the address, and after talking to my son, wanted to change the address to include a PO box number. (This is a business that receives mail for customers.) I was unable to do that. The date I picked (the next day) was removed from my initial order as I was entering delivery information. I called 1-800-Flowers. I could not understand the rep., nor could she understand me. This company is using operators from the Philippines. Bad move. I ended up calling a local florist in Santa Rosa. She was delightful. Interestingly enough she had a customer last week that wanted to send flowers for a funeral and had become so frustrated with 1-800-Flowers that he called her to order flowers.

My daughter sent flowers, with a vase to me, on Nov. 9, 2018. from 1-800 flowers.com. She alerted me that they were coming but the doorbell never rang and I found the box inadvertently. I picked up the box and heard rattling. Opened it and the vase was shattered. I called Customer Service. The woman I spoke with said I had to e-mail the company and gave me the e-mail address. I tried twice, sending a message that I wanted my daughter reimbursed. Each time, the notification came back as "delivery incomplete". Called Cust. Service again and they gave me the same e-mail address, which failed again. I would not advise using this company.

I ordered a Mother's Day gift from a different vendor and was alerted via UPS tracking that the package got delayed and wouldn't make it on time. So, I needed another solution to make it by Mother's Day and ordered a bouquet from 1-800 Flowers. An hour later, I checked the status of the original gift and it actually was going to make it on time. So I called to cancel the order and they refused, saying that they were "too busy" to cancel my order, even though it was Thursday and I had placed the order only an hour earlier.

Had I known to check Consumer Affairs first, I would have avoided this company like the plague. Instead, I get to add to the lengthy line of people who've warned everyone to stay away. I placed an order for a birthday floral arrangement to be delivered on the same day. Although I received a confirmation that the order had been placed and my credit card was charged, THERE WAS NO MESSAGE SAYING THAT THE FLOWERS WOULD NOT BE DELIVERED. At all - meaning, the local florists were unable to create the arrangement and therefore refused the order.

Please do not use 1-800-Flowers for anything that matters. I ordered an arrangement which was the main arrangement for my father's funeral. They did not arrive, when we called them they sent an e-mail update saying arrangement was being created. It never arrived. They refunded my money but we had the funeral without the family arrangement. Caused my family a lot of grief at a time when that was the last thing we should have had.

IF I COULD GIVE NO STARS I WOULD!!! 1-800-Flowers is a absolutely HORRIBLE! I paid extra money to have flowers delivered between 8am-12pm. At 12:15 pm nothing was delivered. I called 1-800-Flowers customer service and was assured it would be sent out shortly. At 2:15 pm they still were not delivered. I called back and the customer service rep told me the address did not exist and the driver left. I was never contacted nor was the recipient. The rep proceeded to debate with me about the address and the supervisor was not helpful at all. I will never ever order flowers and I will not refer anyone either. This was a terrible experience and now my loved one couldn't receive any flowers for her birthday.

I ordered online for a funeral. I wasn't able to attend the funeral but was alerted by a friend that the flowers didn't arrive. I got no email or notification from this company. When I followed up, they offered to send the funeral spray to the home. That was unacceptable and they eventually refunded my money. Be very careful using this service for something you arent attending. I would have just assumed that the flowers were delivered and they would have, I assume, pocketed my $$.

I purchased the ocean breeze orchids a day ago for my mom so that she could get them today and thankfully I can say that for my first experience it went good. The flowers came on time and turned out good with no wilted flowers or broken vase. I read reviews about this place not being good but I'm glad to have a good experience. The only thing I was not happy about was the tracking information, I got scared when I couldn't keep track of my order on MY SIDE and through the email and on the tracking part of website.

Flowers were not delivered the first time and so an upgrade was given and yet never delivered. Called for a refund and nothing can be done by the 3rd world country that answered the phone. Thanks 1-800-Flowers for the worst service ever.

I placed order at 8:25 in the morning. I am in GA and needed at a service in MA. Receive a phone call late in afternoon that there is a problem with the order and can't deliver until November 6th. Well the visitation is today and funeral is tomorrow in the morning. Couldn't make the rep understand I didn't need on November 6th. Had to ask repeatedly for my money back. She said they refunded. I asked for an e-mail to confirm credit. Still haven't received. Now I will have to follow up with my credit card company. My suggestion would be to do the research and buy LOCAL.

NEVER use 1-800-Flowers. Ordered flowers to be delivered on Friday. Flowers came with the wrong arrangement. Never called to inform me they were changing the order. In addition, half of the flowers were dead. The guy that delivered it said that they did not have any red roses in stock. This was not Valentine's Day. They apologized and guaranteed the flowers would be delivered on Saturday. They were not. They assured me that the flowers would be delivered on Monday. They were not. They continued to call the recipient and request that I call them. The recipient has no interest in hassling with this order that they were supposed to receive. Scheduled to be delivered on Tuesday to the wrong address and an arrangement that was not originally ordered.

I ordered flowers to be sent to a funeral. The funeral was at 12:30 and I selected the flowers be delivered in the morning. The flowers were NOT delivered and when I contacted them about it, all they would do was deliver them to the family the next day at 'no additional charge'. I didn't want the flowers to go to the family the next day, I wanted the flowers to go to the FUNERAL which is why I sent them. The was a very sad and trying time for my family and this company made it worse.

I ordered flowers for a funeral. I ordered on 10/16/18 for delivery the next day on 10/17/18. I arrived at the viewing at 1500 and did not see my arrangement, now mind you this was a $250 arrangement. I was at the funeral home until almost 2100 and no delivery. Once I got home I contacted their customer service to inquire about the flowers. I was told and I quote, "After carefully checking, our florist informed us that they have received the a high volume of orders and they are unable to deliver". I know the sentence is a little off, but that is a quote as I took a screenshot of the conversation when they would not send me a copy of the exchange. I asked if it would be delivered the next day and again I was told that it was impossible for them to do so. They did ask how they could make this right and I told them there was no way as my loved one was buried.

I ordered a flower arrangement for the funeral of a much loved relative and became concerned when I didn't get a delivery notice by the evening of the showing. The next morning at 8.00 am, the day of the funeral, I queried whether they had been delivered. I received several placatory messages throughout the day telling me that they were looking into it and only received a message at 8.00 PM that they hadn't delivered!! This was long after the funeral. If they had let me know in the morning I could have made other arrangements with another company. I'm so angry!! They handled this so badly. I will never use them again.

Ordered arrangement for funeral home delivery by 11 am. 4 pm nothing yet. Called to talk to supervisor and she tells me they still can be delivered. By 11 am was written on the order not after 4. Very poor customer service and defiantly very bad in following directions. Pay extra and get nothing. I will never rely on 1800 flowers ever again and neither should anybody else. Review online before ordering from a company. If I would have, I would never have ordered since the reviews I’ve read now are terrible, just like I experienced.

I placed my order 5 days prior to my 4 year old granddaughter’s birthday to ensure that it would arrive at her school on time. In the order I indicated “school” as type of business. The flowers/teddy arrived late (after all of the kids were gone). It is a standard across the country that schools end around 3:00. My granddaughter left the next morning to go on the vacation. When she finally get to see the flowers, they will have already died. I sent an email to customer service with a complaint and they responded that they arrived before 5:00 (close of business). That’s not close of business for a school. If there was a risk of them not delivering them on the day of, they had plenty of time to deliver them a day early. Customer Service didn’t seem to care. I canceled my Passport account. It’s not worth the headache.

I ordered a live plant for a funeral, and the website was not clear about delivery times and fees. They charged a delivery fee that was more than indicated. They didn't deliver the product in the time frame that was paid for.

On their website it said plain as day, for same day delivery place order before 1pm. So for gift number one for my boyfriend’s birthday, I ordered an edible arrangement through 800 flowers at 8am in the morning to be delivered to his place of business. I received a confirmation email at 8:05 and checked my account seeing that the money was already deducted...cool. So I checked the delivery status multiple times after and the status never changed from pending delivery. At 2:45pm I call to see if they were on the way and maybe hadn’t updated the website. They sent an email to the company to make them aware that the recipient was leaving work at 4 pm.

I ordered same day delivery flowers for a friend who flew to California on 10/16. I had to contact 1-800-Flowers 3 time over the course of the next 3 days and was offered free redelivery twice. By 10/18 5pm I asked for a full refund since my friend would be leaving the following morning and would not receive the flowers and I was offered a 50% refund and free redelivery. I had to explain multiple times that redelivery was pointless since she would no longer be there. I had to ask for a supervisor before the customer service agent agreed to give a refund.

So called 1-800-Flowers after going online. Person I spoke to did not speak English. It was a unique experience. So anyway it all started when I placed an order at 1pm online. It never went through. Then called. Had a horrible experience then a manager walked me through the steps. Still no luck. So I called flowershopping.com. Spoke to Randy. Awesome personality. Awesome customer service. Spoke crystal clear English. Made my experience amazing. I won't ever recommend 1-800-Flowers. Also they can't find my three pending transactions. Luckily my credit card company stopped payment... It's funny how these large American companies outsource work to the Philippines so they can make more money. It's pathetic.

THE WORST experience I’ve ever had in purchasing a service and never being taken care of. Ordered an early arrangement for stepdaughter to be delivered to her high school so her friends could see on Thursday night to be delivered for Friday. I called that Friday morning to confirm florist received order and everything was in place. Friday afternoon I never receive notification of order sent. I call and come to learn the florist couldn’t make it because of the late order. Ok fine I’ll give them the weekend so it can be delivered Monday. AGAIN no delivery for Monday- the florist couldn’t get a driver. Tuesday! They needed approval of them using their own different flowers because they didn’t have pink and white ones like I ordered.

Don't buy The Classic Budding Rose!! It is horrible! The roses arrived drooping and looking dead... When I called, I was told they were buds that would bloom... so I waited, and they never bloomed, they just got droopier and deader until they all fell off. I called again to ask for something ELSE, and I was told they would only send the same one! I cried, "but it will be the same thing! I want something different!" The woman assured me it would not be droopy, that it WOULD bloom... I asked her if she herself SEES it before it goes out, and she did not answer, so I knew the answer was no... So the 2nd one arrived, and guess what... IT WAS THE SAME THING! EXACTLY THE SAME! The website is telling me that "a more detailed review is better", but I think I have made the situation very clear.

I should have checked reviews BEFORE calling 1-800-FLOWERS.com. THE REVIEWS ARE RECENT AND AS BAD AS THE FLOWERS THEY HAD DELIVERED! Online anything and everything is bogus. Do yourself a favor and stay away from 1-800-FLOWERS.com or, like me, when they tell you a supervisor will call you back, you'll never hear from them again! I just flushed my money down a foreign call center toilet. Smart! P.S. HEY ConsumerAffairs!! How about showing the most recent reviews on the FIRST PAGE so I don't have to go looking for them!!!

I placed an order online with 1800-Flowers due to their vast selection and ease of use. I ordered a funeral spray in military colors on the 9th for a funeral on the 12th. Come time for the visitation, our flowers were not at the funeral home. After an hour, I called and talked to "Peggy" in an foreign country. They put me on hold for at least 10 minutes and came back assuring me that the flowers were "on the way to be delivered". The flowers never arrived for the visitation or the service.

I ordered flowers to be delivered the same day to a co-worker in the hospital and tried to track them the next day and they were not delivered. Upon speaking with a representatives from the company, who was very disorganized and put me on hold for ten minutes. I then called back and spoke with another representative who finally told me the florist was unable to deliver them. I asked why I was not contacted via email or by phone and why they did not try an alternate florist as I paid for it to be delivered the same day. She had no answers, said it would be delivered today. I am very dissatisfied with their service and lack of customer service! I will not be using them again!

Absolutely horrible delivery service and customer service. Twice I have ordered a floral arrangement to be sent in advance. Once to an individual in the hospital, which was finally delivered several days later to their home instead, and yesterday to a funeral at a church, which was never delivered. The funeral delivery had to be cancelled, because there was not an alternate for delivery. I placed the funeral delivery several days prior to the funeral that was scheduled at 1:00 p.m. on Saturday. I received an email confirmation about the arrangement being put together by the florist at 10:00 a.m. on Saturday, stating they would send me delivery confirmation as soon as it was completed. I never received anything back and called 1-800-Flowers.com later that afternoon to see what happened.

Ordered flowers for a birthday and the flowers did not arrive on delivery date. Did not find out they were not delivered until that night but not from 1800FLOWERS. Contacted customer service and was offered $20 on my next order. The next order is not the problem. It is the current order. Told them they will not have to worry about next order.

It's unfortunate that with the size of this company and all the business they receive that they are not providing a major piece of customer service that includes, accuracy on dates of delivery, follow through with their vendors on timely deliveries & presentation of the product. Calling customer service several times, the rep was nonchalant about the fact that my order was not delivered on the date specified the 1st or 2nd time. Which prompted me to check on several other orders for funeral arrangements, in turn those too had the wrong delivery dates, being refunded was not the option I wanted, I trusted & depended on this company to deliver the service I paid for and they failed, miserably!

I was away from my wife on Valentine's Day and decided to send her some flowers. I ordered a $118 bouquet or 18 roses in a large red quartz-like vase. When she received the flowers, she told me that she only received 17 roses and they were in a clear glass, plain vase. I paid extra for the red one. When I contacted 1-800-Flowers, the emailed me back apologizing, telling me the local florist did not have that vase. They promised to email me with a coupon for $25 off my next order and that they would immediately replace my order and have it shipped again for no charge.

Ordered flowers for a friend's birthday a few days prior. Chose a $75 Birthday arrangement from photo on website. Got an email that my order was shipped and I noticed that the delivery email had a different arrangement than I ordered. This was not only not what I ordered, but it was not even a Birthday arrangement. I contacted them immediately and they said it was because they couldn't find a local florist??? And they shipped from OH to WI??? No florist in the state of WI? Really??? The arrangement was nowhere near close to what I ordered and nowhere near what was in the photo. Much much smaller and just horrible condition. All they offered was a $20 credit for another purchase. Which is useless because I would never use them again!!!

Order my wife flowers. I made sure I clicked on same day delivery. Nothing came. Next day I called. They said give them another chance so I did. So today the Flowers were suppose to come and nothing again. Do not not deal with them.

Ordered flowers for mom birthday to be delivered to her job. Placed the order well in advance. Flowers never delivered! The window was 10 am-5 pm. I called at 4 pm and rep stated flowers were in route. Called again at 4:45. 5 o'clock comes around and I’m forced to ruin the surprise to ask my mom if she received anything and she said no. Called back to 1-800-Flowers and they have no excuse! Said they couldn’t get in contact with the “local florist” (also refused to provide me the “local florist” contact info)! The next option they offered was to redirect the order to deliver to her mom address by 8 pm. I accepted considering she loves flowers. 8 pm comes around, nothing! The representative had to nerve to offer me a $20 gift certificate — the flowers were $89.99. Will be contacting my bank to dispute the charges! Crooks.

My husband ordered a funeral arrangement for his step-grandmother's funeral that he could not attend. After getting an email that the flowers were on their way, it wasn't until two days later that we discovered the flowers were never delivered to the funeral home. We have contacted 1-800 Flowers twice now and assured we would get a refund. It is now 8 days later and I still have not received my $100.78 refund.

I ordered a "Large" Bouquet of flowers for my wife's birthday to be delivered to her office and a box of chocolates. The flowers would not even be a "small" and the candy has never shown up. Terrible service. Tried to call four times, Got the "unexpected large volume of callers" recording, tried their chat (text) feature, just automated responses. NEVER AGAIN.

The order was late, wrong and looked unprofessional. It was definitely not what I paid for and customer service refuses to work with me on a refund. Obviously, customers do not matter to this company.

I ordered a *Large* bouquet of flowers for my girlfriend's birthday to be sent to her office. Everything was delivered on time but the bouquet was a *small* at best. I'm so disappointed and will never order again.

I ordered flowers for my sisters birthday. They arrived a day late and an arrangement that I did not pick. I ordered days before. They called to say they were not able to deliver the arrangement I ordered but would be able to deliver a randomly chosen bouquet on time. That didn't happen either. They did refund and apologize but that didn't help the disappointment.

Worst service ever. I ordered flowers for a funeral service in Manhattan several days in advance. 45 minutes before the service they called me and said that they would not be able to deliver on time but the flowers would still get there during the service. They said they had a florist very close to the church and they promised it would arrive during the service. That never happened. They called hours after the service and asked what time the service is. Hello???? Finally, they said that the florist was very far from the church and could not deliver it at all. They had days to plan this and call me with any concerns. This was a very close family member's funeral and no flowers arrived from me. It looks like I didn't care and it makes me feel very sad. Do not use this company under any circumstances. The story changed multiple times and at the end they actually had to get an approval to give me a refund. I wish there was a rating for 0 stars. HORRIBLE!!!!

I ordered a large bouquet of flowers and a teddy bear for my mother's 70th birthday as we couldn't be there to celebrate with her. We live in the US and they're in Canada. Their online system accepted my order and was supposed to make the delivery today. At 2 pm I get a phone call from their customer service that they cannot fulfill the order and not only that they cannot fulfill the order today but that they cannot fulfill the order at all and they don't understand or can't explain how my order was accepted in the first place in their system.

I only wish I had read these reviews before doing business with these people. I ordered flowers for my father-in-law's funeral. I intentionally ordered a LARGE arrangement to make my wife a little less unhappy. The arrangement delivered was the smallest arrangement of all flowers at the service. It was a total embarrassment to, especially, my wife who had just lost her father. I called the "help line"... What a joke. I was disconnected twice and when I finally was able to speak with someone, all they could say was that they were "sorry". That doesn't begin to describe what this company is. They absolutely did not care. After the funeral was over, I wrote two letters to the company explaining the situation. I have not even had the courtesy of a return email, or call. They got my money and, apparently, that's all they care about. For anyone who is ordering flowers, especially for a funeral, GO ELSEWHERE!!!

This is NOT the 1st time I have issues with 1-800 Flowers. But, from now on and I will let family and friends to never use 1-800 flowers. Ordered flowers for my dad's funeral and they arrived several hours late, AND it was not what I requested. This is the 3rd time they have messed up my past orders. As I sat outside the funeral home on the phone with 1-800, they left me on hold for 15 minutes!!! The order was paid for, and even though THEY contact a local florist, they would NOT give me the name of the florist either, so I could check to see where my flowers were. VERY disappointing when the flowers arrived. It is not what I ordered, and when I contacted 1-800 days later, they weren't doing anything about it, but I was persistent and then 3 days later they offered a discount for my next order. NO THANK YOU! I'll NEVER EVER use them again. 3 STRIKES and you're OUT!

I ordered a plant as a gift, and it was delivered with spider mites which was reported within 2 days of delivery. Spider mites, with webs plugging and covering the drainage holes of the plant. As well as webs and fungus on the soil top. The plant was then replaced with another, and the second plant was received with yellow leaves, and infested again with white/grey bugs all over the soil. This is disgusting and unacceptable - STAY AWAY FROM THIS CO. They could care less, and don't stand behind their products at all.

I purchased a flowers as a birthday gift for my mother in law. I paid extra $20.00 for the delivery. They sent it the date after her birthday and was not what I bought. Very unhappy with this company. If someone need to have flowers deliver to White Plains NY please use other company if you don’t want to be disappointed.

I will never use 1-800-Flowers again. They did not deliver my flowers to the funeral home. Said the local florist did not have the vase that I ordered. They did not call me, I had to call them. But it was too late to order from someone else. The florist was closed.

FOR SURE, THE WORST EXPERIENCE I HAVE EVER HAD AS A CLIENT. I ordered flowers to be delivered to my best friend on her birthday. On the day of the delivery (late afternoon) they called me to say they wouldn't complete the service because they've got so many orders that they couldn't deliver them all. As if it wasn't disrespectful enough, since I had no time to buy anything else for the day, they offered 50% refund to deliver next day. I insisted on my full refund but since I wanted my friend to get her gift I allowed her to process the half refund. At the end, she continued saying they didn't have the product I ordered anymore. How insanely bad was it?

I rarely write reviews and order products almost daily. However, this is one story that I had to share. I ordered funeral flowers that were supposed to be delivered on or before Sept 3rd. I sent a chat message on the evening of Sept 3rd to ensure delivery - no response. So, I called the next day (4th) at 8 am to verify delivery. The reps says they are not delivered yet, but the local florist called the funeral home and verified service time and "no worries" the flowers will be there in time. They're on their way. So, later in the day I still didn't receive a confirmation of delivery. The new rep on the phone states the "local florist says they can't prepare and get the flowers there in time and will be delivered the next day! What? Seriously? So, the 8 am rep lied to me about the delivery and now they're not going to be delivered until AFTER the funeral is over.

I ordered flowers for my wife’s birthday, they never delivered it on the day requested, two days later we are still waiting for the flowers. Surprise is ruined, they have zero credibility and their customer service does not exist. Do not use them, it’s a waste of money and time.

I ordered flowers for my wife. I told them that they needed to be delivered, before 2:00 she leaves at 2. The arrangement was not delivered until the next day, and then it was incorrect. Flowers not right in comparison to the picture. Pink Roses (she hates Pink). Should have been lavender. The arrangement was falling apart, had no water. On the positive side they did refund half of the money, But it was not worth the price to begin with. WAY OVERPRICED!!! Do yourself a favor and use Teleflora.

I really don't appreciate the misleading hype on price. They offer a great price, however, after 3 or 4 add on fees that "little" bunch of flowers has become too expensive to purchase. I have been very disappointed a number of times especially when you get ready to order and then find out about the fees.

Do not use 1-800-Flowers, your call goes to an international call center. They DID NOT deliver the flower arrangement as ordered and offered a feeble excuse about the delivery address not being a funeral home. It is not a funeral home and they were told that it was not. The level of service was pitiful! Buy flowers anywhere else!!!

I have ordered from this company twice and both times, they could not deliver on the date they promised. Both times, I was NOT notified of a delay in delivery and had to call myself to check on the order and shipping status. This last time was a gift for my granddaughter's 3rd birthday. You can offer all the discounts and refunds in the world but it cannot make amends for the fact that you over-promise and under-deliver (literally) EVERY TIME. Not going to get me again. I'm DONE!

1-800-Flowers is a joke. I ordered flowers for a very special day and they “delivered” them at the very last second. And then I called the recipient and he said, "What are you talking about? I didn’t get anything delivered." So I ruined the surprise. After calling 1-800-Flowers I was hung up on twice and transferred 4 different time. Each time getting asked the same questions.

I ordered a fruit basket delivered to funeral home in Atlanta for my friend's father who recently passed away. I was assured that the basket would be delivered at the site on June 2nd and I would get an email. At 5 PM I did not get a confirmation e-mail and I contacted them and they had no answer for me. I text my friend and she said there was nothing coming from the Flower shop I mentioned. I did contact my credit card to dispute the charged and they credit back my money.

We had to order flowers for my boyfriend's grandmother's funeral. We ordered them in the morning for a delivery by 12 pm and was promised that it would be no problem. I asked three times "will they be there by noon" and was told yes it would not be a problem. I get a call almost an hour after the service has started and was told that they were not going to make it on time... This is a funeral that has already started. Now I am on hold for 20 minutes waiting for a supervisor... VERY UNPROFESSIONAL!!! Will never order again and will advise others not to order as well.

I ordered an expensive large bouquet of flowers for a family member's birthday and when I saw what arrived I was totally shocked. The picture they have on their website for their Summer Dunes bouquet had 6 roses and looked way better than the bouquet that was delivered which only had 4. I specifically ordered that larger size so that I could get 6 roses. This has clearly got to be a case of BAIT & SWITCH or FALSE ADVERTISING which is ILLEGAL. I WILL NOT order from 1-800-FLOWERS again and I do NOT recommend anyone else does. Reading some of the other reviews, it seems like this is common practice at this company. Shameful.

I placed an order with 1-800-Flowers for my daughter-in-law's funeral and was assured a timely delivery, that did not happen and there were no flowers at her funeral. Not only was I grieving the loss of my daughter-in-law but now devastated and hurt as well as humiliated that it looked like I didn't even have the courtesy to send flowers. One of my orders was from my 4 year old grandson who picked out his own flowers from the site and sent a very special card. When arriving at the funeral he wondered where the flowers he got for aunt Jen were and asked how was she going to take her flowers with her to Jesus if they weren't there!

Zero stars! I placed my order on 8/10 to be delivered 8/14/18 to deliver on my mother’s birthday to her office. Delivery time was between 9 am-5 pm. I would assume since I placed my order in advance it would be nice if they had delivered during the early morning but nope. I had to chat with a rep 1:47 pm, 3:21 pm and around 4:15 pm since my status did not say out for delivery and the business office will close at 5 pm. I was upset and told them to refund my money and was told they will call my mom to take the blame for the lateness and to give me $20 to use for next purchase and will deliver it next day.

1-800-Flowers is getting away by not delivering what it has been ordered. I have seen this over and over and I am tired of it. Attached you will see 2 photos: the arrangement they advertise and the arrangement that was delivered at the funeral I have attended. I am beyond upset about this. The arrangement my friend received not only was presented inside a cheap basket, but also it had less flowers than the arrangement advertised. I called customer service and the person who answered the call offered to resend the arrangement which at this point has no significant value and I did not accept that. To top it off, he was very rude to talk over my voice telling me that the base was of equal value and all he can do was to offer me half refund and $20.00 gift certificate which I will never use. I don't know how can they say that these two are comparable and of equal value?

Ordered a very cute and expensive arrangement for a teenage girl in the hospital. I received a call the day of delivery informing me they could not deliver what I ordered and the best they could do was send another arrangement and refund 1/2 of my money. This was a carefully selected arrangement and I did not want the one they will be sending. They are also sending me a $20 certificate which I will never use because I will not use 1-800-Flowers again.

My son and daughter-in-law sent me a hydrangea in a birdhouse for my anniversary. It arrived looking a little bedraggled with one small portion of the plant hanging off. Two days later, the plant, (which was smaller than pictured and in FULL bloom) was dead. I call the company and spoke with a representative who was helpful, promised a new plant would arrive two days later and when I asked if I could be notified when it arrived, he assured me that I would receive a phone call. The plant never arrived, and calling again today was told, after my second call, that my previous order was never filled, and a new plant would be sent in 6 days. I am not pleased, especially with the prices they charge for shipping, etc.

Ordered flowers nearly a month in advanced. I received a notification that the order was delivered a WEEK early. However, the order didn't arrive. I forwarded the delivery notification to customer support and they assured me they'd look into the issue. Despite this notice, the items never arrived for my mom's birthday. Teleflora failed me last year like this and now 1-800-Flowers.com. I'm starting to wonder if a functional, online flower service exists in the U.S. Find a local florist yourself because you're likely to not have success with this company or Teleflora.

Ordered the classic collection gourmet gift basket. Was suppose to be delivered same day, item was delivered the next day but it was something completely different, was as if someone made a basket with junk candy, called customer service and was told they would correct the order. Three days later two more phone calls and still no replacement. Asked for a full refund. I will never deal with them again. Just looking at their reviews and it's really bad.

Went to order a same day flower/gift deliver for the birth of my niece. I first went to ProFlowers.com which didn't have any gift baskets available for same day delivery in the zip code I was looking for. I then went to 1-800-Flowers, which had a wonderful variety of same day options, including baskets, balloons and other add on items. They even have a "countdown" timer notifying you of the limit on ability to place same day orders in my target zip code. I had 2+ hours on the clock. I placed a $106 order and received a confirmation number.

On July 14, 2018 I ordered a birthday cake flower arrangement for my wife’s birthday. I wanted it to be delivered on July 21, 2018 as a surprise. Waited all day still no flowers. I called 1-800-Flowers to follow up on my order and they claimed I put July 22, 2018 (receipt clearly says July 21, 2018). They promised me they were delivering on July 22nd. Waited until 12pm. Called them back. 1-800-Flowers claimed it will be out for delivery and received by me by 1pm. Waited until 1:32pm. My daughter stayed home so we can do errands. 1-800-Flowers called me saying it was delivered, I immediately called my daughter, still no flowers. Called 1-800-Flowers 3 mins after talking to my daughter, they said Monday. I refused to wait another day. I then asked, "Is there even real flowers or is this a scam?". I gave the company 1 hour to get my order to my home or I was calling my bank and reporting them to BBB.

We ordered flowers for my husband's grandmother's 80th birthday. They were suppose to be delivered the day of. They called me and said that no one was home on that day and they would retry the next day (the family had gone out to dinner for 2 hours that day). They never tried to deliver the next day as promised and they only followed up with the order 2 days after the expected delivery to inform us that the company they subcontracted with for delivery had not contacted them with an update. It has been three days now and the flowers have not been delivered. They offered me a partial refund and a 20 credit towards a future order. Needless to say, I will not ever use the 20 dollar credit. I have used them in the past, but they have apparently lost their desire to please the consumer and I will take my business elsewhere. Very Disappointed!!!!

Order the Aloha Cat for my niece when she was in the hospital. They 1st changed my delivery date and on the date she was going to receive the flowers they called me and said they do not have the flowers to make the cat. They said after a fight over the phone they would send her a $75.00 worth of flowers and some balloons. They did not do anything they said they would do. The flowers was a small arrangement and no balloons. So I called them and they would not do anything about this. DO NOT order anything special, only roses from this place.

Ordered a plant for a funeral. They changed the date to 10 days later which I noticed in my confirmation email. Called and some guy supposedly would see that I would get the plant on time. Didn’t show. Called again and a Manager swore my friend would get the plant in 3 days. It came in 4. FedEx! It looked NOTHING like the picture. I was basically robbed of $89. Will NEVER EVER use them again.

The 1800flowers.com website is horrible designed and I believe intentionally misleading. The images on the website do not always accurately represent the product you will receive. In contacting customer service about this, I received the response that the fine print clearly identifies the differences between the images and the sent product. I guess it is my mistake that I didn't read the fine print on a website that doesn't care about usability. Ultimately, I did receive a product and it was apparently the exact product I ordered though I believe I was mislead to believe I was getting something more for the high priced flower, ridiculously high service fees, and delivery charges. They get a star for delivering something. Customer service doesn't care if you are happy regardless of the mantra on their pages; they are a business and want to sell flowers. From now on I'll just avoid them and personally contact my local florist.

This website is absolutely terrible. Every ** quality a company can have is demonstrated to perfection by 1-800-Flowers. Poor service, poor customer service, poor communication, etc. I ordered red, white, and blue flowers for my girlfriend who was competing in the Olympics for the U.S. and chose to have them delivered 3 days before she left the country. I ordered the flowers 2 weeks in advance and it wasn't until 12 hours before the flowers were supposed to be delivered, I received a phone call from 1-800-Flowers and was told the flowers were out of stock. AND they told me there was no possibility of getting any type of flower to her until after she left.

They have no idea and no customer service. Can't get an answer to simple questions. You will be placed on hold and then told they will call you back. They won't call back. What a frustrating way to try to send flowers. Find another way.

They did NOT deliver as they have promised. On their website, it states "Trust us to help you express your condolences, giving comfort and support." Do NOT TRUST them. The lady on the phone took my order, promised me that it will be there on time for the funeral at 11 AM. Guess what, I received a call later in the day that my flowers never made it! I will not be purchasing from them again.

I called and placed an order for a dozen red roses at 10 am. Paid premium to have sent same day as a proposal to my girlfriend at her work. Order accepted and same day delivery confirmed. Called me back at 2:30 pm to tell me couldn't be done and they would deliver them tomorrow because the florist did not have a red vase. I said the delivery for my proposal is what matters not colour of the vase and questioned, "Why take my order if you couldn't do it. Let me buy from another business that could not tell me 4 and half hrs later you can't then expect me to be happy with delivery tomorrow when my girlfriend who is a nurse is not at work." Worst customer service ever. I will never buy a single product here again and will recommend all others avoid it the plague. Provide the service you promise or don't take the money and let people shop elsewhere instead of being greedy and offering flimsy excuses. I only wish there was a negative selection.

Same experience as others. False advertising and can never deliver on time. With all the previous one star reviews it was very stupid of me giving this company a chance. Ruined a surprise for my wife and her birthday.

I ordered flowers online (easy, I thought) until the receipt came back with a problem: the order was to be delivered in a month, not the same day. The website said to "click here" to change order. I did, was informed my order could not be changed online (even though the delivery date was a month out). So I called, waited 5 minutes to get through to a live person, who listened and then said they couldn't hear me, and hung up. I called back, got another rep who wanted to spend 15 minutes telling me it was probably my fault; websites could be "so confusing". I kept repeating "don't talk anymore: just cancel the order and refund." (Enough already) Asked repeatedly for a supervisor. 90 minutes later got one; same questions! He FINALLY did as I asked and just canceled the order. Thank goodness. Too much of a hassle to go through when there's a problem with the order. Should be simpler.

The first time I ordered from 1-800-Flowers.com was for a sick co-worker. They never received the flowers that were ordered so I had to contact them again to verify and they sent the flowers the following day. I told myself this could have been a one time issue. I decided to order again for my sister's 50th birthday. That first big milestone birthday that everyone celebrates.

Well, looks like I should've done my research before ordering from this company. As you can see from the attached pictures, the flowers delivered were not even close to what I ordered. The only pros I can think of for this company compared to the other reviews, and why they got two stars instead of one, is that the flowers weren't dead and arrived on the day I asked. Victory, I guess?

I requested a delivery for my dad for Father’s Day on 6/15/18. This was to be delivered on 6/16/18... I called my dad on Father’s Day 6/17/18 at 2 pm... They never delivered the flowers!!! I called 1-800-Flowers... After speaking with 4 different agents who kept putting me on hold for 10-20 minutes at a time and then dropping my calls... I finally requested a supervisor who told me that they could deliver tomorrow for free... Are you kidding me!!! Father’s Day is over!!!

I ordered flowers for my daughter's birthday. I paid an extra fee for same day delivery. I placed the order the night before so the florist could assemble and deliver first thing. Delivery was attempted at lunch time when the whole office was out to lunch and then a call was made to my daughter's cell phone. She does not answer her cell unless she recognizes the number. The delivery person did not leave a message. Flowers were delivered LATE the next day. Emailed customer service. Got back a standard reply. I wanted names of supervisors - got back a form letter from the owner saying sorry. This company does not honor their 100% guarantee and could care less about their customers.

I received an email that my flowers were being shipped, meanwhile I NEVER ORDERED any flowers! I didn’t see a charge on my account but was confused as to how an order could be shipped without a charge and assumed I would be getting charged very shortly. So I called the company to make sure they would not charge me and explained I did not order these flowers and the rep told me she would have someone in the florist shop call me to rectify the situation. The rep never called and 2 days later the flowers were delivered to the recipient and I received an email confirming they were delivered. So I called back and told them I was never called by the florist and ask them why this was happening. They said they could not tell me but would have someone from the florist office contact me.

I will never use them again. I ordered a large bouquet to be delivered to the hospital for my aunt. The bouquet was not like the phone and had a lot less flowers in the one they delivered. I tried calling and then using the “chat” feature. I was told if they deliver a new bouquet then the florist will ask for the old one. Oh my gosh what the heck. So I said, "Forget it." and will never order from them again. And not that it matters, but I just found my family after 48 years recently and this is not how I want her to remember her post-surgery.

I received flowers for Mother’s Day that died in 3 days. Supposed to be guaranteed for 7 days. Was on phone with customer service with a rep who could barely speak or understand English. He was in Manila. After an hour he chose a plant as a replacement. Was supposed to process one for my mother in law as well who had same experience of flowers dying after 3 days. She never received hers and I received a little plant with delicate leaves that were crushed by styrofoam beads being smothered on top of it. Branches were broken and leaves broken off. (Small bonsai azalea plant) Very delicate. When I called back to report this and asked for plant to be picked up they said they would give me and my mother in law a credit for $40-60 dollars and gave me a reference number for both.

Flowers came with 2/3 of the branches broken. I called into customer service because I want to give them information and a chance to deliver better quality products and was told there is nothing they can do. The rep keeps saying that she is following policy... Odd that their policy is to sell broken bouquets.

I purchased flowers for my daughter on Mother's day. I will let the photos do most of the talking. When writing to the company, I was given a $20 credit (keep in mind the delivery charge eats most of that up) and when I gracefully declined because I wouldn't use it, someone else offered me one. I wouldn't recommend them to anyone, not even someone I didn't like.

I was shopping for flowers for Mother's Day. Found a lovely arrangement priced at $49. Unfortunately the website won't give you a total amount due until you enter all the delivery information including your credit card info. At that point most sites give you a prompt with the total amount due, the delivery date and asking if you want to confirm the order. Instead it said thank you for your order. The amount due was over $80 and delivery was scheduled for the day AFTER Mother's Day. I decided to cancel since I was merely checking my options and did not intend to actually place the order. I was told by customer service that the order was noncancellable. I explained the situation and was told there was nothing they could do.

I ordered flowers for my sister's birthday and Mother's day on April 30, 2018 for delivery on May 10, 2018. I tried to call 1-800-Flowers all night on May 10 and all day on May 11 to find out where the flowers were. Not only did no one answer the phone but after 4 hours of being on hold I was disconnected. I tried 10 times on the "let's chat" online. No one responded. On May 15, 2018, I relayed this information to the customer service person on 1-800-Flowers and she said they were delivered... I told her the wrong day. They were late. After arguing that they were not responsible...I asked who is. She said I can call FedEx. "Why would I do that. I did not hire them. You did" I said. She said she would refund the money. BUT I received my credit card bill and it was invoiced. Mary, at 1-800-Flowers lied.

I placed an order for my Mom's Memorial Service. This was in April of 2018. I called on the Monday prior to her memorial service that was on Saturday. I told them I needed the flowers delivered to the Church by that Friday afternoon, the day before the memorial service, no later than 4:30 p.m. I was told by the customer service representative, that was fine. The time came and my Father spoke to his church and they said the flowers weren't delivered, that it would need to be the day of the service. The next day, we arrived at the church, No flowers. I called prior to the service starting, and while I was on the phone, upset over my Mom's passing away, I handed the phone to my husband to take care of the problem. Finally the flowers arrived. No one that we talked to, seemed like they cared what had happened. I will never use this company again.

My flowers arrived wilted. Looking old. I won’t buy from this site again. Very disappointed for the money I was charged. They should be ashamed of the quality.

My experience with 1-800-Flowers has been spotty, at best. Half the time, what you order isn’t exactly what the recipient gets. One Thanksgiving, I reordered a table arrangement that was depicted with two candles; it arrived with one candle in it. The so-called “discount coupons” aren’t much of a bargain, due to unjustifiably high delivery and service charges that often cancel out the “savings”.

I ordered flowers for Mother's Day on the Monday before Mother's Day and I got an email stating they were on the truck Tuesday for delivery on Thursday. When they arrived they were half dead and there was hardly any flowers on the plant. I write to 1-800-Flowers.com and received 2 emails with 15% off coupons. If I wasn't satisfied the first time, what makes them think I would make another purchase. I called them and was told they were resending her plant, and to watch my email for confirmation. Which neither one happened. I will never purchase from this company again. I am very unhappy, was lied to and my mother did not get a nice flower arrangement. In fact by the 2nd day it was entirely dead. I am attaching a picture of what she got.

When the flowers were received they were not what was pictured. The candy and cookie baskets were great though and they were much better than expected. They had a great variety in them as well.

Purchased a dozen roses for a lady on Valentine's and honestly I could have done better, both aesthetically and financially if I would have purchased them from the grocery store down the road.

I ordered flowers for Mother's Day, and they have not been delivered. After following up with every avenue they have for customer service (calling, emailing, contact form on their site), I have heard nothing from them. It's impossible to speak with a representative. I was put on hold for 15 minutes and then asked to leave a message. Do not order from this company, period.

Delivered to the wrong place at bedtime after the special day was over and the wrong flowers came. Not even half of the flowers... This is not the first time that my order was messed up.

What was received was not what I paid for, it was subpar, not even close to the picture, late for delivery and a refund had to be required due to the fact delivery was late.

Reuse this service. So happy with them. When I personally received a bad group of flowers, they were replace without question. Never had a complaint from anyone I ordered for.

I ordered flowers for Mother's Day (May 13) well in advance of that date, to be delivered the Friday before. About a week prior, I get a call saying that (with no explanation) the flowers could not be delivered that day and I would have to choose a different day. After responding to the call and suggesting a different delivery date, I expected that everything was fine. Until Mother's Day comes around and I have gotten no confirmation that flowers were shipped or delivered, which prompted me to contact customer service to find out what the situation was.

The flowers were delivered on time, they were as described in the website, but the downside is that the flowers died within 3 days; I felt they were not worth the money - for that short of time span - flowers should last a week at least.

My son has been stationed overseas for 5 years and this has been the best company to do deliveries. Very happy with them. Have told friends and families about this company.

I attempted to send a basket of assorted chocolates from Simply Chocolates, a division of 1-800-Flowers to my chocolate loving father for his birthday. As it was his 91st birthday, I was hoping to send him something nice! The package did not arrive! I waited several days before I called. The person that I spoke with told me there was nobody available to help me and to call back in half an hour. I was unable to call back then and called a few days later. Only to be told I’m sorry! The package never left the warehouse. We will send you a $20 discount on your next order! How absurd!

Great selection of arrangements for any occasion. The buying experience and fast delivery are very convenient for a last minute gift. The delivery fee is high but they have coupons online that help reduce the price.

I've used 1-800-Flowers for the past several years and haven't been disappointed yet! There was one time when a funeral delivery was either misdelivered or taken from the residence location. I contacted 1-800-Flowers and told them and they replaced it immediately! I was happy and very impressed! I would recommend them to anyone who will listen! :-)

I ordered a $60 arrangement for an event and it took over an hour on the phone because the website wouldn't work and didn't accept my order. I received a picture of the flowers I ordered from the recipient and they looked nothing like the ones I ordered. Type, color, vase and amount of flowers. When I called to complain, they said sorry and they would resend another arrangement. It never came. If I had read all these bad reviews, I would have never used them. It's like they are stealing our money by not sending what they advertise. Never again.

Ordered flowers for my sisters' birthdays... Same arrangements but different colors. Both were really pretty. But one was put in a real cheap vase. I paid over $75.00 dollars and get cheap vase. Left message and complaint. NO contact from 1800flowers. I will take my business elsewhere new time.

I went online to their site and picked out an arrangement. Because I was using the AAA discount, I had to order over the phone. The call center was definitely overseas, and the language barrier was a problem. I spelled everything out and talked very slow. When I received the email confirmation of my order he had really screwed up the name of the recipient's street. Not even close. I called customer service immediately and was told it would be changed and they would send me a confirmation. No confirmation came so I looked online and the address was not changed. So I called again and this time I was told the arrangement was out for delivery.

They advertised a plant in bloom but when the plant arrived it was NOT in bloom not did it ever bloom! The 2nd plant was sent in the same condition.

I ordered flowers to be delivered by a certain time to my mother’s job on the Friday before Mother’s Day. These flowers were supposed to be a Mother’s Day gift. The flowers were not delivered on time and my mother did not receive the flowers. My mother received the flowers on Monday when she returned to work and the flowers were dead. My mom's Mother’s Day has been ruined. I was told that I would receive a refund and a confirmation email of my refund. It has been 2 weeks now of me going back and forth with the company. I have yet to receive an email or my refund. I spoke with the manager twice and he also told me that an email and refund should be received shortly. Unfortunately that was not the case. I am being ignored and lied to. I am not only upset but saddened that the flowers I ordered to surprise my mother for Mother’s Day were dead when she received them late.

I have used this florist exclusively for the past several years with outstanding results, until this Valentine’s Day. I ordered Red Roses as I usually do for Valentine’s Day with a special Vase selection. Flowers and case arrived on the requested date. Flowers looked OK coming out of the box. Vase looked very good. The very next day, some of the roses started to droop. By day four, the roses looked like they were four weeks old. No rose ever opened up. No rose was still standing after day 5. 2nd time in 114 times ordering flowers that it has happened to me.

I love 1-800-Flowers.com. Good prices, fast service and beautiful arrangements. Delivery almost anywhere. Flowers come as buds and bloom into beautiful displays.

I ordered a bouquet for this year's Valentine but the quality of their wrapping was so below expectation considering the price and quality of roses. It was around late $70s and I got a 1-800-Flowers.com plastic wrapped two dozens of flowers. I was very disappointed at the quality of flowers and gift-wrap quality.

They suck you in with a special, then refer you to another product, then the delivery charges. Easy, but wrong flowers, smaller vase, cost way too much.

I have ordered from 1-800-Flowers many times now for different occasions and they have never failed me. I continue to order through them via online, very convenient, easy to use and prices are reasonable.

I was very disappointed with the quality of the flowers received compared to what was shown and described when ordered. I will not order through them again.

The flowers came dead, with leaves falling off when I pulled it out of the package, but they refunded my husband and sent a fresh batch after my birthday.

Don't even bother wasting your money. I ordered a large bouquet for Mother's Day that was called Lavender Dreams. What arrived was a tiny bouquet with 4 peach colored roses, 3 sprigs of snapdragons (at least these were purple), 3 sprigs of some pink flower and a whole lot of leaves. Definitely NOT the bouquet I paid $100 for. I could have picked this one up at the supermarket for $10 for the way it looks.

Terrible experience with Flowers.com! Mothers Day bouquet delivered day AFTER Mothers Day, even though their website advertised to deliver that day. The flowers were nothing like the photo on their website! Lots of greenery and a few flowers. Very disappointing. I sent 1-800-Flowers.com an email with both photos, one of website and one of ones delivered. I requested a 50% refund. I received a email confirming that they would "re-send" a new bouquet to arrive on Friday, May 18. It never came.

The flowers I ordered did not last more than 2 days. I was not happy and dissatisfied with their (lack of) customer service. I hesitate to order from them again.

Ordered Mother's Day Flowers. Was overcharged with a $29.99 Passport membership that I did not order. On top of that, the $6.99 Mylar balloon I did order and pay for, was not included with the delivery. They owe me $36.98. I am having no luck getting anyone to accept accountability or take leadership to correct their mistakes. This company is terrible, and borderline unethical. STEER CLEAR, YOU HAVE BEEN WARNED. Using 1-800-Flowers was a terrible decision on my part. I could not be more disappointed.