1-800-Flowers.com Reviews

I ordered flowers to be delivered on 2/21/17 for my mother's birthday, charged me $70. A few days later I noticed on my checking account statement they had put back $37. I called to find out what was going on and they told me my order was cancelled. I told them I didn't cancel it and if it was cancelled how come I didn't get all my money back. The guy tried to convince me that I didn't pay that much. I offered to email him the receipt I was looking at. After 20 mins of arguing I asked to speak to a supervisor, he put me on hold and came back about 5 mins later and said they would issue the remaining $33 and that it would take 3-5 business days. That was on 2/16, it is now 2/24 and I still haven't gotten my money back.

I recently purchased the Floral Embrace - Medium for my mother's birthday along with a Mylar Happy Birthday balloon. The description of the arrangement: hot pink roses, orange Asiatic lilies, medium sunflowers, lavender stock, orange alstroemeria, and ethos poms. What was delivered looked nothing like what had been ordered. There is a disclaimer on their site stating, "so colors, varieties and basket may vary due to local availability." Almost every flower (90%) and even the balloon had been substituted.

We ordered 2 large standing flower arrangements for delivery to the visitation and funeral of a dear sister-in-law. They were ordered under my other sister-in-law's name, Jeannine **. We ordered on 2/17/2016 - When we got the confirmation e-mail, the message cards were incorrect. We had to call and speak to someone in a foreign country to correct it. On 2/20, the day of the visitation, no flowers were there. We called and were told there was an incorrect delivery date and the flowers would be redelivered. E-mail stated the correct date. On the following day, of the funeral, we called the funeral home just moments before we were to arrive there. Still no flowers. We called and cancelled the order and asked for a refund. We are waiting on that. So embarrassing and such a sad showing of respect for our loved one. I will never use them again and will pass the word to everyone I can to never trust them!!

I ordered flowers on a Friday afternoon, and did not get them on that day at night. Called them back on Saturday and was told they tried to deliver them but thru no fault of theirs. They would try again on Saturday of that same evening. Again no delivery to my house. Call that same day Saturday night to cancel order and was told it would take 5-10 business days for the refund. Asked them to confirm the cancellation by sending me a receipt by e-mail. Waiting until Monday morning. Called again for the receipt of the refund and cancellation. Again nothing.

My husband ordered flowers for Valentine's day (2/14/17), they arrived with dead (dropping off) flowers, damaged roses and when my husband saw the 7 flower arrangement he said it was not at all what he ordered! We called 1-800-Flowers and they said they would send out another arrangement on 2/20/17. IT NEVER ARRIVED! We called again on 2/20/17 and were told "Please give us another chance", another arrangement was to be delivered 2/21/17. AGAIN IT NEVER CAME. Contacted them and requested full refund and I will be contacting the BBB if this does not happen within 7 days!!! Horrible to deal with, and to communicate with! STAY CLEAR OF THIS "BUSINESS".

I ordered flowers to be delivered to my own house for my wife. To be delivered on Valentine's day, while I was at work. They delivered the flowers to a house up the road from my house. After I had sent an e-mail with specific instructions on how to find the house. Then when I called to complain about having to pick up the flowers and bring them home myself, I got someone from India to talk to who didn't care the slightest to help please an already unsatisfied customer. I will never use them again. They also didn't refund anything, not even the shipping.

I ordered flowers for my wife on Valentine's Day with confirmed delivery and they never showed up. I made multiple calls and sent multiple emails to get clarification and an explanation. Ultimately I received a partial refund to my credit card with the rest being refunded to me via US Mail in the form of a hard check in 45 days. 1-800-Flowers was paid by me immediately for a service and product I agreed upon, however when they fail to meet the agreed upon terms they expect me to wait 45 days for a full refund. I find this unacceptable and can only suggest others attempt to avoid this and shop locally. In the end I'm the one looking like a fool... No smile guaranteed for this first time (almost) customer.

I ordered flowers to arrive at my husband's birthday party at an upscale restaurant. I confirmed the 11am arrival of the flowers at 9am. After several calls from myself and restaurant, the flowers arrived at 2pm after all of the guest left. When I called customer service, they were unwilling to provide adequate service recovery. I spend $90 and they grudgingly offered $20. I would never use them again and would strongly recommend ProFlowers to anyone because they have great customer service and have never missed a delivery.

I ordered a Serene Green arrangement, expecting that my family member would receive a beautiful arrangement as pictured on the 1-800-Flowers.com website. Instead, she received bouquet of much poorer quality flowers, as well as less quantity (see comparison pictures attached). Make sure when you order flowers from 1-800-Flowers.com that you ask your recipient to take a picture of what they've received, as this has now happened to me more than once.

I ordered a sympathy flower Peach, White & Orange Sympathy Standing Spray for a friend's wake on behalf of my in-laws and my family. The picture on the 1-800-Flowers website looks beautiful and the price tag was $129.99 for a small one (42"H x 36"L), after service charge and tax came out to be about $165, it's pricey, but I thought he and his family are our dear friends, it's worth it. When we went to the wake searching for this beautiful flower arrangement, we found one kind of looked like the one I ordered except with only a few flowers, very plain looking, completely lacked the vibrant color on the picture because there were so few flowers, seemed much smaller than the size, I was very disappointed and I am sure my in-laws too because they already told me the flower was too expensive comparing to other florists. The picture and the real thing are not the same, this is deceiving and I will NEVER order from 1-800-Flowers again.

I ordered flowers for Valentine's and they never arrived. I contacted customer service and they said it was delivered the day after Valentine's Day. First of all, I paid for Valentine's Day, not the day after. Second, the flowers never showed up period. I asked for a refund through customer service multiple times, in every single one of my emails. Now they are saying that the flowers are going to be delivered tomorrow, which is absolutely the last thing I want. My efforts to communicate with them seems to fall on deaf ears and I feel helpless - needing to resort this measure. I do not want anyone to have to go through this. They are a large company and I did not expect such terrible service. This experience has caused a tremendous amount of stress.

Ordered two 3.5 lbs of popcorn for grandchildren at two different address for Valentine's day on 2/8/17. Ad lead me to believe that delivery will be made before 2/14/17. On 2/13/17 no email confirming delivery so order cancelled. I requested a cancellation email and refund. Male stated no money removed from my account, which was on 2/10/17. Today still no refund. I called and was told 10 business days... despite being told no money since not shipped??? Then told email was attempted but undeliverable but was same email I received confirmation of original order. Supervisor Brandon finally got on phone and stated no such emails exist to be sent... (crickets...) And money will be back in account "in a few business days". I will never, (and I can say never) order anything from 1-800-Flowers again. Customer no service is alive and well as usual.

Do NOT ever use this bogus company! Absolutely incompetent & staffed by a pack of professional liars! I ordered a child-appropriate Valentine's arrangement for my 5-year-old granddaughter in another state, placing the order 2 days early. At 8 pm on Valentine's evening, I called to speak with her before bedtime. When I asked how she liked her flowers, she looked blank & asked me "What flowers? Lala, you didn't get me anything." My heart sank! I immediately dialed 1-800-Flowers & waited 58 minutes for a service rep. After explaining the situation, I was put on hold; the rep came back & cheerfully announced they were on the truck & would be delivered by 7:30 pm. I pointed out that was highly unlikely since it was already 9:07 pm. "Well, not in the delivery time zone," came the reply.

THIS COMPANY WILL SCAM YOU! DO NOT ORDER FLOWERS FROM THEM! I ordered a $200 flower arrangement 12 days in advance for Valentine's Day. I got an email at 11am on Valentine's Day saying that my flowers were prepared and ready to be delivered. About 30 minutes later I got a phone call from a Vietnamese lady who represented the company asking for the phone number of my girlfriend. We waited all day for the flowers. Eventually I emailed them, tried to use their online customer service chat which doesn't work. Tried to call them but their customer service lines were offline. They didn't reply to my emails for 24 hours. Eventually they replied two days later apologizing and offering a 50% refund. This made me so angry. Why would I only want 50% of my money back if I ordered these flowers 12 days in advance for Valentine's Day and they didn't come on Valentine's Day?

Ordered valentines flowers 4 days in advance and they never delivered... They have people who speak hardly any English answering the phones. They act like they cannot hear. Called 6 times and 4 different answers they gave me... Then sent a complimentary flower arrangement looked nothing like photo. What a joke. The supermarket flowers look better than those. Waste of time... Never ever again. Terrible service. Terrible flowers. That photo is not what you show on website fields of Europe.

DO NOT USE THIS COMPANY!!! I hope everyone that considers ordering flowers finds this site before they use this company!! Not sure other than massive advertising how they can stay in business when there are so many complaints about quality and customer service. I received flowers described as "long-lasting" that were dead in one day. Customer service continually put me on hold to wear me down. After many unsatisfactory offers I spoke with a supervisor who said he could only offer a refund to the individual who ordered them. He called and the process started all over again with a customer service rep offering credits and partial refunds. A supervisor finally spoke to him and indicated that I had lied and that they could not do a full refund. So he accepted a partial refund.

I ordered same day delivery for (2) Valentine's Day, (2/14/2017) floral arrangements. Guaranteed to be delivered that day. Received confirmation of delivery (8:08pm), but when I didn't hear anything from my mother or my aunt regarding the flowers I called them. Now it's about 9:30 pm. They never received anything. I called 1-800-flowers. First they couldn't find my order number and when they did they were telling me that they were delivered. I said, "No they weren't." I also said I don't know where they delivered them to, but they didn't deliver to my mother or my aunt. The lady apologized and put in a redelivery for the next day, (2/15/2017).

I ordered a flower arrangement and a box of chocolate from 1800flowers on behalf of my father for my mother for Valentine’s Day. I paid extra so that the flower arrangement and the box of chocolate may be delivered on Valentine’s Day. The flower arrangement nor the box of chocolate were delivered on Valentine’s Day. When I called customer service on February 15th, the representative stated that they did not know why the delivery wasn’t successful but that they would make the delivery for the 15th. For my inconvenience, they would refund $65 to my credit card.

My husband went to 1800Flowers.com and lovingly ordered me a bouquet of stargazer Lilies (what I carried in our wedding) along with chocolates for Valentine's Day. They charged him their standard shipping, plus a $7.99 Valentine's Day delivery surcharge. The bouquet was a total of $64.58. My flowers arrived jammed into a box and not arranged at all. As I removed them from the zip ties and plastic, I was incredibly disappointed to see that my flowers were wilting, limp, and severely damaged. The greenery that accompanied them was bug eaten! The Lilies weren't even stargazers... They were just white. (Stargazers should be a vibrant pink with dark pink to black dots).

The flowers were delivered the day AFTER Valentine's Day, even when I paid extra to get them ON Valentine's Day. When I called to cancel my order on Valentine's Day, I was told my order was "on its way" and they were unable to cancel the order until after delivery. My wife received a phone call at 6:48pm CST asking how she liked the flowers that she never received. The representative seemed confused and the call was ended after my wife requested to speak to a supervisor 3 separate times during the phone call.

Day One: Spent a $100 online for a bouquet of flowers to be guaranteed delivered on Valentine's Day. Later in the day I received an email saying it was delivered. However the person I sent them to never got it. Called customer service and spent one hour waiting on the phone to be told me will attempt re-delivery the next day and I will also receive a $20 gift certificate by email. Day Two: 4 PM - No email, no delivery still. I spend another 40 minutes on the phone with the offshore, basic-English speaking customer service rep, only to be told that the order was delivered the previous day and it was signed by the recipient. When I asked to be sent the proof of delivery and a picture of the signature, the rep started mumbling, saying that delivery was now somehow REFUSED because it was too late at night (7.50PM) - even though 1800 FLOWERS states that deliveries happen until 8 PM.

I was so excited to have received flowers on valentine's until I opened the nice purple box and saw these awful tulips. I called the company because they say 100% quality guarantee to make you smile. No questions asked. But they would not refund the money only can give me a 50% off credit towards a future purchase or resend the flowers over. What a satisfaction guarantee option! This is no way close how the advertised photo looked when he ordered them.

My husband ordered flowers for me from Denver, Colorado while on a business trip. 1st time we have been apart in 28 yrs on Valentine's day. They have yet to be delivered. My husband reported it and no customer service returned his call. Today me about it. He was very upset that they ruined his surprise. I went and checked thru the building. The flowers did not arrive. I called 1800Flowers. I requested a refund. An hour later I got it. It will take 5-7 days to get my money back. They took my money asap. I asked to talk to a manager... He was too busy to talk to me. Now heartbroken and aggravated. I would not recommend them to anyone. I would like to know if anyone else had this happen to them.

This company is literally the worst place to go through for flowers! Not only do they show up late, but they don't keep their promises on making it up for the wilted flowers. But when you call back to ask them a question, they hang up on you after being on hold for 20 minutes... Literally the worst experience when it comes to ordering flowers. I highly suggest to anybody that they go through local companies, instead of 1-800 Flowers at least you're supporting a small business rather than a crappie Corporation. My husband was told to make up for the delivery not being sent in time (even though he ordered in enough time to get them for Valentine's day) that you guys would have a "local florist" from "my town" send over a display. Nothing ever came... So when he called to find out what was going on with the local display, he was put on hold for 20 minutes then hung up on.

Placed an order for a dozen roses and candy to be delivered on Valentine's Day. Delivery was made after the business was closed (6:30 pm) even though the order listed the point of delivery as a business. Paid for a dozen roses and a box of chocolates. Roses looked like they left over from last Valentine's Day and no chocolates were delivered with the flowers. Contacted 1-800 Flowers and was only offered $19 for the missing chocolates. Refused to refund the sales tax and delivery charges on the chocolates.

We placed an order to be delivered to our daughter on Valentine's Day -- as promised on the website to be delivered on or before February 14, 2017. This is February 15, 2017 flowers are not delivered. I have not received an update via email, other than they were processing the order. After making several calls (and being on hold for over 30 minutes) I was given many different answers. The customer call center in is the Philippines!!!! I was told during one phone call they would contact the florist who was delivering the flowers, however, they couldn't get in touch with them. I was offered $20 credit to 1800 flowers, NO THANK YOU!! I want a full refund, however, they are not agreeing to that.

I ordered flowers for Valentine's Day on Feb 12 with a guaranteed delivery by Valentine's Day. Checked the tracking and at 1:40 PM on Valentine's Day they showed them in Memphis when they should be in Seattle. Got an email a little while later saying, "OOPS we aren't making delivery today, but will give you 50% off your next order." NOT GOOD ENOUGH! I called them and after waiting on hold for 23 minutes (Yes, I timed it) a guy tells me I have to call back on Friday. On Friday? These guys have one job - deliver flowers: and they cannot get it right on the one day a year that they really should have it down to perfection. Next time I'll call a local florist that is FTD certified! And then the next day when they said the flowers were delivered, I called my wife's office and they said nothing had been delivered!

Ordered flowers for Valentines Day. Not cheap by any means. Was supposed to come with an upgraded vase. Flowers arrived dead, stems were not wrapped to even try to keep them alive. Oh and they sent no vase. So I called, held 20 minutes, got lady on phone (not from around here if you get my drift) but we made it through. I said "I want credit back to my card." She said "how about we redeliver next week..." I said "no. I want credit." She said "how about 50% credit and we will deliver next week..." I say "OK." She says "I will send you confirmation email." Guess what... NO EMAIL. I call back hold 15 minutes... lady finally answers (not from around here) says nothing was entered and we start the dance all over but this one says "hold and I'll get right back to you." THAT RIGHT SHE HUNG UP ON ME... I have sent 5 emails and no response. DO NOT ORDER ANYTHING FROM THIS COMPANY. YOU WILL REGRET IT.

My husband placed an order on Feb. 8th with 1-800-Flowers to be delivered on Valentine’s Day. Well let me just say I never got the gift. It was not delivered to my job on time and in fact my husband came to my job and sat in the parking lot an hour after my company closed to meet the driver who never arrive to get my gift. The following morning we received a call from 1-800-Flowers wishing to redeliver the item… Let me say I have been married for 20 years and thanks to 1-800-Flowers this is the first time I have NEVER received a gift from my husband on Valentine’s Day!!! Your service SUCKS!!! If you are taking more business than you can provide quality service for then DON’T!!!

Do Not Use 1-800-FLOWERS!! Nor the company Distinctive Designs in Livingston, NJ. My husband went into a 1-800-Flowers establishment (Wood Av Linden, NJ Flower Gallery) 2days before V-Day. He did not call. They were supposed to deliver to my job on 2-14. The 3rd party florist (DISTINCTIVE DESIGN) they used in my work area delivered at 7AM. Most people don't start until 8 am and they were informed that I arrive at 1 pm. They were not accepted at the front desk and not re-attempted. Now 1-800-Flowers near my home wants to deliver today at my home. No!!! I don't want them and there's a special feeling receiving them at work. He says "We give store credit only." If this was my wedding, do you accept them the day after at your house?

OK so it all started in January. I was going to order flowers to have them shipped for Valentine's if I remember correctly. I called the 23rd to get help with the order because I was looking on the site and just couldn't seem to locate sunflowers because that is my girlfriend's favorite flowers. They answer very quick and we start talking. I explain I would like some sunflowers and he asks, “What's the occasion?” and I tell him "Valentine's Day". Then he ask me my price range and I say 50-70$ dollars so he immediately goes for roses for 120$ and I said, "It can have roses in it. I would just like the main flowers to be sunflowers." He then tells me another arrangement he can do and again it was nothing but roses and again I said, “I am looking for something with sunflowers” and then I say, “I understand if you guys don't have them. I know they might not be in season. Just let me know and I can look at something else.”

On two separate occasions within the past year I was supposed to receive flowers from friends and loved ones and they never arrived. The first incident happened in April. My friends had it re-delivered and I still never received it. The last incident occurred on Valentine's Day. My boyfriend told me he was having something delivered. So I stayed home all day waiting for it to arrive. Around 4 pm I called customer service and was informed my delivery was on the way and it should arrive before 8 pm. I continued to wait and even turned the lights on outside to make sure the delivery would see my house number etc. They never showed.

Ordered flowers for a special friend and paid extra to make sure they were delivered for Valentine's Day. They were never delivered then 1800flowers told me they tried but couldn't. These flowers were going to a 24-hr/day business. Now waiting to see what they do about the $150 refund I should get.

My boyfriend had ordered flowers to be delivered to my workplace on Valentine's Day. He placed the order on the previous day. He was notified that they had been delivered at 7:08 in the evening but I never received anything. After nearly an hour on hold they told him they had been delivered to the wrong address and they would refund his credit card in 3-5 business days. My work address is impossible to make a mistake on. It's a large police department with an address of number 1 and the name of an officer who worked there years ago... no other resident or business uses the street name. I'm not sure how such an error could have been made. Unfortunately 1-800-Flowers refused to provide the name of the florists who were delivering so we couldn't straighten it out with them.

For Valentine's Day my brothers and sister decide to order flowers for my mom. We ordered them the day before Valentine's and scheduled for them to be delivered to her work on Valentine's Day. This did not happen. Instead they charged my credit card and sent me an email saying it was delivered. My mom said she never got them so I called to see what happen. I understand that things happen but the way this business handled the situation was unethical. I was on hold for over an hour and they were not trying to cooperate nor apologize for what happened. I mean seriously if we got the flowers why the hell would we be making a complaint? They were not understanding and they weren't trying to fix the situation instead they said "there's nothing we can do."

If you want to be disappointed and upset on a special day then go ahead and order from this place. I am very upset with this company and its services. My husband ordered me flowers on 2/3/17 almost 2 weeks before Valentine's Day as a special surprise for our anniversary and Valentine's. He paid the extra fees as well as the flower price. The flowers and chocolates were never delivered. Instead of enjoying a nice evening out with my husband, I sat on the phone with customer service for well over 45 mins waiting to talk to a representative. Trying to figure out how the flowers he order was not delivered. Also to get a refund for the poor serviced he was charged. Just to get offered a redelivery and 20% off a future order. No Thank you, I just wanted my refund because they already ruined a surprised.

I came home from work yesterday and was very excited to see my flowers from 1-800-Flowers. Except they weren't my flowers. I was delivered Lauren's flowers (different tracking number than mine) along with a lovely note for Lauren from Mike and Jackson. Oh, and the roses were seriously discolored (esp. the lighter colors). I don't think Lauren would've liked them either.

I ordered Valentine's Day flowers for my wife, $175 on Feb 8th. I paid extra to have them delivered on Valentine's Day and 1800flowers.com failed to deliver. What a huge disappointment. What's worse is that in the phone they seemed to expect it when I called and cancelled the order after my wife left work. It would be very embarrassing to deliver the flowers the day after Valentine's to my wife. And it seems like 1800flowers.com expects many similar cancellations from angry customers because they probably overbook to get the flower orders knowing that only a small percentage can be delivered. Beware of this company as they will destroy your expectation of delivering wonderful flowers to someone you love and I bet they know that they will in advance because they know they are overbooked and can't deliver. Go to your local florist and forget about ever doing business with this company because they won't deliver.

Horrible product. I paid $100 for a rose bouquet and received only roses and vase to stick them in. No greenery, no baby's breath, not even foam for the vase to support the flowers. Will never buy from them again, nor will I recommend them. In fact, I will go out of my way to discourage anyone I know from buying from them.

Ordered flowers for delivery in Valentine's day, extra 14.99 just for that day. A 29.99 order turned into 92 dollars after extra charges. And they delivered them to the warehouse of the business instead of the front desk. 92 freaking dollars for boxed up roses. 2 dozen boxed up roses and I don't know about the chocolate or vase.

I placed my order on 2-13-17 for delivery on 2-14-17. Their window was until 8 pm. It is now 8:15 pm. I received an email at 7:00 pm saying they delivered. I went down to my doorman to ask if I had a package of flowers delivered - he said no and showed me the entire package room. This is not cool - on valentine's day? I'm sure my wife is feeling great today and tonight getting nothing from me. Extremely dissatisfied.

1-800-Flowers not only did not deliver to my spouse, after having to curse at them in order to get a refund I finally got one. Just terrible service. Don't promise to deliver on Valentine's day and not deliver. If they couldn't deliver they should have told me so I could buy flowers at the store. Awful nightmare.

I wish I have reviewed this company ahead of time. Paid $150 for edible flower delivery for Valentine's day, 2/14/2017 and part of that payment was a $27.98 in delivery charge. Am writing this review at 7:45 pm eastern time and the flower have NOT been delivered. How unreliable is this company on perhaps their biggest date to show they know what they are doing.

The flowers I ordered on 2-3-2017 were not delivered. Come to find out that they delivered them 4 houses away. All of our homes have address on them. WT?? I tried to call the 800 number and could not speak to a real person. They would only tell you to send an email. WT?? Bad service. I will NEVER ORDER for there YAHOOS again.

I ordered flowers on February 9th, 2017 to be delivered on Valentine's Day to my mother's work address. The website states that flower deliveries to businesses would be conducted during business hours. As of 6pm there has been no delivery. I waited 47 minutes on the telephone in an attempt to contact someone from the company to no avail. Please do not order from this company and make the same mistake I made!!! In the future I would rather give the $90 to a local florist.

Flowers did not show up on time (after 5 at a business), tracking system online does not give a time only the day, which I already knew. Waited on the phone for 25 minutes only to get a CSR that I could not understand, that could not call the local florist to find my order. Worst experience I have ever had with an online retailer. Go back to the florist. Don't trust this company to make your day special and "deliver smiles". All they deliver is a website with nothing behind it. I am not going through the trouble attempting to get a refund, which is most likely why they are set up the way they are. Who would go through their customer service minefield twice. Wish I had read the reviews before ordering. I am clearly not alone in my experience.

My Fiance ordered his daughter and I some flowers to be delivered at our places of employment on Valentines Day and his daughter was delivered an empty Vase and my arrangement was never delivered although he ordered way in advance and paid extra to guarantee delivery on the day of and before either one of us left work. When calling to make inquiries about the orders he was transferred to several people who could not give him an explanation of where the flowers were. Then he was told he would not be fully reimbursed for the cost of the floral arrangement that he sent his daughter because although he didn't get the flowers he received some of his order AN EMPTY VASE. DONT ORDER FROM THESE UNPROFESSIONAL PEOPLE. As of now we are still waiting on delivery of my flowers although his last contact with them he was told it would be by 5pm.

I'm usually not one to complain but if you are looking to order from 1-800-Flowers save your money!!! I ordered flowers for my fiancé at 9:00 AM and we had a dinner at 8:00 PM. I received an email saying my flowers were on the way around 2:30 PM. I don't know what they were doing for 6 and a half hours but of course the flowers never came in time. The whole time I was calling customer service and they had no answers for me as to where my order was. Talk about a waste of money! Not only did I have to ruin the surprise for my fiancé and tell her about the situation I had to run to the store and buy her flowers... Might as well of just flushed 100 dollars down the drain. I just want to inform everyone the experience I had with them and I'm sure I'm not the only one. I've never seen such unprofessional people in my life.

I placed order online on February 7 and called in to confirm a delivery time on February 8 for before 10:30. I was put on hold and told that the florist has me set for 8-12p time frame. At 3:30p I called to cancel due to the fact we were scheduled to go out of town and was unable. They are awful, this is the second time this has happened. The first time I gave them the benefit of the doubt but now I will never order from them again. BEWARE!!!

Horrible customer service, do not use. Phone was unanswered, email was unanswered. When I did finally reach someone all they could say was "I understand" but wouldn't do anything to help. All she could do is repeat over and over that "they had until 5pm" to deliver to businesses. Her office closes at 4pm, 1-800-Flowers insists they have until 5pm to deliver. Maybe according to fine print but that's not what I needed.

Placed an order a week ago for flowers to be delivered on Valentine's Day to my wife. Received an email that morning that my flower order was being put together and I'd receive an email when it was delivered. Great! Then 4 hours later I get a call that they can't deliver the order - but - they would give me a 50% discount. Wait, what? Their only job is to take orders and deliver flowers! And it's Valentine's Day! After telling them that's unacceptable, the agent, Alex, said he'd work on it and I'd hear back from him in 10 minutes. NOPE. 5 phone calls placed to 1-800-No-Flowers and 2 hours later (apparently to the Philippines), no one could tell me the status of my order. DO NOT, I REPEAT, DO NOT UNDER ANY CIRCUMSTANCE PLACE AN ORDER WITH 1-800-NO-FLOWERS. Unless you want to be disappointed and have a lighter wallet. YOU HAVE BEEN WARNED!

Ordered 3 weeks in advance of Valentine's Day and credit card was charged and confirmation emailed to me. Trying to now track my order on day of delivery. Website claims that order does not exist. Tried to do chat through website but no response. Tried emailing customer service with tracking issue, no response. Have tried calling the 800 number for orders and for customer service numerous times, just get a busy signal. DO NOT ORDER FROM 1-800-Flowers, they're not a reputable company!!!

I ordered flowers for my recently widowed grandmother for Valentines day, with promised delivery date of Valentines day. When the order was processed it said it would be delivered by 2/15. I immediately contacted customer service who stated because of the high volume of orders they could not promise Valentines day delivery. I asked to cancel the order and they said there was no way to do this because of the high volume of orders, though it had only been placed 10 minutes prior. I am very unhappy about this and will never use them again...

I ordered Flowers and spent $76 for Valentine's day. The flowers arrived on time; however, the Bouquet of flowers were wilted. I called customer service and the person I spoke with on the phone spoke very little English. It was a very frustrating phone call. They promise to send another set of flowers; however, they could not promise me a delivery date.

Valentines. Ruined. Generally, when my husband spends between $80-$100 on flowers, I get gorgeous blooms, baby's breath, a balloon, etc... This was simply the worst gift I've ever gotten. I bought our 8 year old daughter prettier blooms at Walmart for under $20 last night???

Sent to their customer service dept. --- I have used 1-800 FLOWERS for the past 20 years. I have complained before about this ridiculous notion of coldly dropping off a BOX at my driveway with NO arrangement and letting the customers do all the work for the money you people get. I am officially quitting with ordering from your company.

Overall their quality of the flowers delivered is substantially gone down over the years. Their customer service is absolute garbage. I recommend that get some adults working in their customer service who can apply common sense. Made an order delivered for the wrong date. I contacted them within 15 minutes of the order placement and they said it was too late. But that I could initiate a new order for the correct date but they couldn't cancel the old one. Money-grabbing retards.

Below complaints just indicated that 1-800-Flowers's very poor delivery management and inefficient/ineffective customer services. I ordered two product (plant and sweet treat) on 2/9/2017. I selected 2/10 delivery to avoid the busy time 2/13 and 2/14. The plant was delivered on 2/10, however, the sweet treat was not. To make it worse, delivery was marked as complete via email.

I placed an order for delivery on Valentine's Day, but sometime during checkout it had changed the date to the day after Valentine's Day. I called customer service to correct it, and was placed on hold. While I sat there on hold, I tested checkout again, and was able to choose the 14th and watched it through checkout to make sure it stayed. When the agent came back on the line, I asked for the old order to be cancelled, but she refused saying that it was Valentine's policy that NO ORDERS COULD BE CANCELLED. I asked for the manager, and she told me the same thing.

WAS A CUSTOMER BUT AFTER THIS NEVER GONNA BUY AGAIN FROM THEM. I bought flowers for my wife bday. The lady quoted me 80 dollars. After I purchased I checked my bank. They charged me 81.99 and 91.99 total of 170 bucks for flowers. Wow I could have just gone to a flower shop and spend less and same kind of quality. So when I called in they was rude about it and said nothing they can do. It was gonna take 5 business days for me to get my money back. Well thank you 1800 Flowers. That was suppose to be my gift money for my wife tomorrow. Now I have to wait 5 days to buy her a gift. I got ripped off hard. Don't ever make business with this company. They will charge you with no permission.

I ordered flowers, and they were not delivered on the date they were supposed to be delivered. I called to check on the status of the order a day after the flowers were supposed to be delivered. After four phone calls to different representatives, we received no concrete answers, no set delivery date. The people we talked to barely spoke English, and seemed to not understand our problem. Anytime we brought up the idea of a refund they claimed to not be able to hear us. Finally, we got through to the billing department, who claimed we would get a refund. We are still waiting to receive it, but I am not sure if and when we ever will. I am doubtful.

Based upon the nightmare experience yesterday, this public company should get a new CEO and CIO. The technology on the website is inferior and deceptive as it does not include promo discounts but yet puts out a message that the discount has been added. Even though Chris McCann (current CEO) has only been in place for about a year he may want to view Yelp or any of the other review sites to see what a pathetic public company he has on his hands to turn around. Will not be using them again.

My husband ordered Flowers for my birthday that were never delivered. He spent 3 hrs trying to get a refund for the flowers that never showed up. $170!!! The manager was horrifically rude and it was so disappointing... I WOULD NEVER ORDER FROM HERE!!! Again!!! Terrible customer service... Rude... and incompetent. So disappointing...

Went on 1-800-Flowers website, added to cart a gift for my daughter, the promo code didn't work. I called the number, they told me to call the next day to get the issue resolve. Even though they couldn't resolve my issue, I was asked to give credit card to hold the order. I asked for a reference/confirmation number, the man said he didn't have one to give, only an order number.

Damn I wish I would have found this earlier. I wouldn't have ordered. I ordered $90 flower package for my wife at 8:30 AM today and needed it by 3 PM. I talked to 3 people, used the Facebook messenger and even used their website chat. I wanted to verify that it would get there by 3 because my wife was flying out for work and I wanted to surprise her. At 2:30 PM, the person over the chat said they were done at noon and were on their way. They haven't arrived yet, and my wife is on her flight and these flowers are absolutely useless now. I emailed the customer service to complain about my experience, and it just got worse. Here's a sample of their customer service skills.

I am sorry to read all the negative reports on 1-800-Flowers. My experience, and the experience of several of my friends, has been quite different. My son ordered flowers from you while he was overseas. The flowers arrived on time but sat on my front porch for over 15 hours. There was no notification by the FedEx delivery person that they had arrived. No Email, no call, no note on door, no ringing of doorbell; nothing! When I discovered the box so much later I was disappointed with the contents in the box, and admittedly, quite angry. It had been out in the 20 degree weather for over a good 15 hours. Called 1800 and they immediately set up another delivery for the next day.

I ordered flowers for my son's first anniversary. He lives in Germany. Flowers.com rep gave me discount in the amount of $20.00 towards my next purchase, apologized and promised that order will be processed ASAP after I called them several times. My order was not delivered and I did not get my money back.

I ordered flowers on Saturday for delivery on Sunday to a funeral home b/c a friend's mother died. I received a call from 1-800-Flowers.com saying they did not deliver on Sunday but they could deliver on Tuesday, which was fine because visitation was on Tuesday and funeral was on Wednesday. Yesterday I emailed 1-800-Flowers.com to ask about delivery AND THERE HAD NEVER DELIVERED THE FLOWERS! How embarrassing for me. At first they tried to say they were sorry – no reason given for not delivering – and they were going to give me a $20 gift card. Like I'd ever order from them again. I told them to give me a full refund and they could tear up their gift card. It looks like they refunded my PayPal account. What a crappy company.

I ordered an arrangement and balloon for a new mother in the hospital and paid the additional surcharge for next day delivery. It wasn't delivered for 2 days and when she sent me a picture of the flowers there were 4 red roses, 1 white rose and a few greens. I had ordered the large baby boy arrangement with an "it's a boy" balloon totaling nearly $100. What she received couldn't have been more than $15 and looked so cheap! I will never use them again. Thank God she sent me a picture otherwise I would have been so embarrassed. Don't use them!!!

As a first time customer, I had a horrible experience and would never recommend using 1-800-Flowers. I spent the better part of yesterday trying to track down an order and all of the customer service reps spoke broken English at best. I was given the run-around all day only to learn at 7pm that the order would not be delivered. They offered to try it again the next day at "no charge" for the inconvenience. It has been a nightmare to try and get a full refund as they charged me for the flowers even though they did not deliver. I would be happy to pay more if it meant hiring people who speak English and understand the first thing about customer service. Totally incompetent and no clue how to take care of customers. I called a local florist myself and had flowers delivered by 10am the next day. It's not that hard especially if that is what your business does. Pathetic excuse for a business that claims they bring "smiles" to your face. NOT!!!

At 11:30 am I placed an order and paid extra to have flowers delivered on a Saturday. I received and email an hour later stating that they tried to deliver and got no answer. I called the recipients. They were home - four people, all awake. They have two dogs that never barked. 1-800-Flowers also claimed that they called the recipient. Not true. I contacted 1-800-Flowers and they left telling me they would try again. I asked for a supervisor on several calls. No return calls. They refuse to allow me to cancel. They will deliver flowers next Tuesday. They refuse to refund the extra delivery charge. I paid with PayPal so I hope they will get my money back.

Not a happy customer! I ordered a sympathy arrangement for a funeral my bosses father's funeral to be exact. This order was placed on January 26 to be delivered on January 27 which was a day ahead giving your company plenty of time to deliver. I received the email stating unable to deliver on the 27th. Why would you not call? After lucky checking my email this morning I called to clear up problem and confirm delivery today at noon and told the customer service doing this to ensure that delivery was made on time.

I ordered the Comforting Gardenia Bonsai plant as a sympathy gift for a close friend who lost her 47 year old husband to an aggressive lung disease. It was supposed to be delivered to her two days after I ordered it. When I called 1-800-Flowers to ask why it hadn't been delivered they said, "Oh that's a specialty item and it takes about a week to be delivered." So okay, I'll accept that. Then a week later, when it still wasn't delivered, I called 1-800-Flowers again. They told me the order had been canceled and they didn't know why! I am embarrassed and heartbroken that our expression of sympathy never arrived. What my dear friend must have thought; we didn't think of her at this tragic time in her life. The woman with whom I spoke to at 1-800-Flowers was very sweet and apologetic. She offered to call my friend to let her know what happened which I accepted. Now I'll resend something else even though it's two weeks later.

Ordered flowers to be delivered on mother's b-day. Received confirmation the day after they were supposed to be delivered that they had been delivered. After not hearing from my mother, I later learned that she never received any flowers despite the delivery confirmation. What a scam!! Wonder how many people use this service to have flowers delivered to people and funeral services, etc. who never receive a thank you and assume it was the recipient who didn't thank them when, in reality, it was the flower scam who didn't make the delivery.

One of my best friends father died and I wanted to send flowers to the church service which was held on Friday, Jan 13, 2017. The representative was hard to understand because she didn't speak American English. It was as though she was reading from a script and if I interjected with a question, it threw her off and she had to start all over. She guaranteed me that the flowers would be delivered in time for the service at the church. They never arrived and I was not notified until 3:30 that the 9 am delivery didn't happen.

I ordered flowers to be delivered on January 21, 2017. I received a email saying they tried to call me to let know they needed to substitute a different color of rose. For one they never tried to call me on my cell phone, they lied. So I call them to approve a different color of rose at about 3:00 pm and to make sure the flowers would still be delivered on that day and they said yes the delivery man was out on a delivery and would send a confirmation at 8:00 pm. Well I sent them a email at 11:00 pm to let them know the flowers were not delivered!! So there was no response by January 22, 2017 so I called and the flowers were still not delivered and they said the flowers might be delivered by 7:00 pm. I told them to just refund my money. The flowers I ordered were for a funeral. So my advise is never order from 1800flowers! They are rude and uncaring.

At Christmas I ordered 4 separate Flowers/Gift Baskets for 4 different addresses. I even added their Celebration Passports deal that gives you free Shipping and handling. 2 of the items arrived on time, 1 arrived 1 day late and 1 got stuck in Minnesota for a week before I was able to figure out it hadn't been delivered. I found out when I called the intended recipient a week later and asked how she liked the basket. She replied "what Basket". So I called 1-800-Flowers to find out what happened. I'm going to make a long story short and just need to vent on this...

I ordered an arrangement from 1-800-Flowers. The arrangement I ordered is not what was delivered. If you notice it should have had lilies and not chrysanthemums. Lilies are more expensive than chrysanthemums first so there should have been a price adjustment. Secondly for many including the recipient of these flowers chrysanthemums signify death. This was for a special occasion, not a funeral.

Called the day previous to ask my flowers be delivered the next day during the day. The next day after not hearing from my girlfriend about it all day I call and ask what's going on around 4 pm. I asked them to please deliver them as soon as possible. They promised to have them delivered before 7 pm. I got an email 6:55 telling me they were being prepared. They hadn't even left for delivery. I called customer service to cancel the order at exactly 7 pm. The guy starts arguing with me saying that they had been delivered at 6:30 pm. He was literally calling me a liar. The flowers didn't arrive in my girlfriend's hands until 7:15 pm so he is completely and utterly lying through his teeth to me while he's sitting there calling me a liar and refusing to transfer me to a manager.

I ordered a Christmas centerpiece that came in 3 sizes. I ordered the medium size for a relative for Christmas dinner. When I saw the centerpiece I was embarrassed. It was the smaller size and I was charged for the bigger arrangement. I sent cookies to my son for a Christmas gathering. They were supposed to be sent by December 23. They still haven't arrived (it's now January 7). I sent them a letter because I could neither understand the person on the other line and it was a bad connection. India outsourcing? The total bill was $200. I gave them plenty of time to take care of the problem. Their idea of reconciling was giving me a $75 credit and no cookies. I will never order anything from them or anyone associated with them.

I ordered the kitten flowers in a basket. First delivery... awful. Looked like a 2 year old did it. So... let them know and did deliver another today... IT'S WORSE!!! Don't waste your money... Slimy... lowdown... FRAUD!!!

Pic doesn't look like the product you're buying. I ordered a $79.99 fruit basket. It arrived on time but with very little fruit in it. It looked nothing like I ordered. They sent out 2 more baskets that looked better, but still looks nothing like I ordered. I emailed them and told them, "Thank you for sending out 2 baskets," but will not do business with them again. I never got my $20 off either.

My sister-in-law husband passed away. She had told us she wanted blue flowers to dry out and save them since that was their favorite and wedding color. We ordered the arrangement on Sunday the 1st of January saying it would arrive Wednesday. I made a mistake with the recipient name and changed the name by calling them. I call Wednesday to ask where the flowers were and they said I cancelled the order. I said if I cancelled where is my refund? They asked if I would like to send them and I said yes they apologized and offer me $20. Coupon. I never received the coupon not like it matters and she got her flowers on Friday except they weren't blue. They were purple and looked dead. Such a shame!

The funeral spray that was delivered was dead, wilted, discolored, and also had several substitutions from the photo on 1800Flowers site. They refunded my money, but that doesn't erase the horror at what was displayed next to the casket. They refused to give me the name of the local florist who delivered. Their customer service said they would contact the florist, but never asked for a photo of the product. How could they give accurate feedback if they never ask for a photo? This is the second time they disappointed me. The previous funeral flowers were never delivered. They offered to deliver it to the deceased's home since they missed the funeral parlor.

My husband needed emergency surgery and my brother-in-law paid big bucks to have flowers sent from California to South Carolina on Wednesday 1/4/2017. They never arrived. Had they not told me they'd sent them they'd be out of money and we'd still get NO FLOWERS from 1-800Flowers.com. I called them TWICE on 1/5/2017 and first was told the flowers would "arrive today" but they never did. Hours later I called them AGAIN and was told the local vendor "chose not to fulfill the order" but they wouldnt tell me who the local vendor is. Still, no flowers. Not a single stem. This company is awful! Nobody cares and nobody does anything! Please shut them down!

My family and I had ordered flowers to be delivered to a friend's funeral. The delivery that we got were not what we ordered. We ordered a large bouquet. A small came in with the wrong color flowers. They were all wilted. We were very embarrassed by this. When we call to notify them of this they wanted to know if we wanted them to deliver them the next day. We let them know now that was too late. This is a very unprofessional company. Will never use them again nor will any of my other relatives or friends. Thank you.

Well we ordered a flower basket for mom and arrival date 12/22/2016. It showed up 12/24/2017 only after calling every day. And when it did show was not what was ordered. Looked like the florist threw leftovers in it and was half dead. I contacted 1-800-Flowers they said "we will send new ones out 12/26/2016." Guess what... Yes they are a no-show again and will not refund money. BS.

I ordered the large Holiday Flower Tree. On their site it shows as a Christmas tree made with pine and roses. The large shows as all tree and you can't see a planter. What they got was a blob of eucalyptus, no pine and scattered roses. And it was not large! NOTHING like the photo! I called and wrote an email. I did receive a credit but for what was sent still felt ripped off. I sent them a picture of what they have posted on their site and what my parents got. The next day someone called to rectify the problem but when I called back I got the runaround again. I decide to send them another email. They respond apologizing and offering to send another tree at no cost BUT NEVER followed through with it. I send yet another email and never heard back again.

I sent flowers to my mother for a Christmas Gift - Never Arrived! My father just died and it was a special gift on Christmas. Flowers.com never delivered them in SLC, UT and never gave an explanation! Tracking read: NA. No one could help me. 3 days later a nice customer service person said she would send a nicer arrangement and she did so. The arrangement was small and not nice! I wanted something special. I sent her a Christmas tree of flowers. Not acceptable after the holiday. The new arrangement stinks and they took so long. Ruined everything. Will never use them again.

I have just experienced the worst customer service from a company from whom I would expect better. I did not receive a confirmation email, but luckily I had printed the receipt from the screen when I ordered, because there was no way to track it down without the confirmation number. They charged me $180 shipping for a $300 order. When I noticed this and called them to sign up for their celebrations passport, such that the total shipping would have been $30, they first stated to call after 6pm ET.

This would have to be the WORST scamming business ever. I wish I had read these reviews before spending nearly $300 on flowers worth about $10. I was shocked and disgusted with what was delivered to my in-laws and family. Then phone calls and e-mails fell on deaf ears until I took to Twitter. But even then it took about 10 negative tweets before someone contacted me. They at first offered no compensation, even though they themselves said the flowers were nothing like the picture, but a couple more tweets and they offered me half my money back, new flowers and a $20 1800flowers voucher. This company needs to be investigated and charged for false advertising. People don't waste your money!!!

From the point of sales I was lied to. As a visually impaired consumer I called thinking I will be able to get help giving all of the terms and conditions of ordering a edible arrangement for $69.98; instead my account was charged $69.98 twice. Per my Credit Union 1800flowers charged my card then did an additional authorization fee of another $69.98 totaling $139.98. I called to express my dissatisfaction and the first call I was on hold for more than 40 minutes and was hung up on. The second time we were on the phone for over an hour trying to resolve the issue with no luck we finally got a supervisor by the name of Mario who said he was out of Canada. He expressed how there was nothing that he could do.

Worst customer service from customer service rep and supervisor. Placed order to be delivered and was called to inform me "sorry we can't deliver till next week." Check availability doesn't work because it took the order with confirmation it would be delivered. Didn't care attitude.

My sister mailed me flowers and the delivery guy came and knocked for less than 20 seconds and by the time I got to the door he was gone. No note or anything. After getting a text from my sister I go look all around my house and find a note that fell off my door (they did not tape it) saying that the flowers were at my neighbors! WTF - no call or email or anything and so now my neighbors still have my flowers and I don't even know them.

This company should not be in business. Our family pet passed away recently and my mother has been taking it very hard. I live in another state, so I wasn't able to come by, but I wanted to send something as a gesture of my condolences and love, so I ordered a flower set "GEMSTONE PERUVIAN LILIES, 50 BLOOMS W/ CLEAR VASE." On the 1-800-flowers.com site the flowers looked lush and full (see picture below) and I was excited for her to receive them.

I have placed an order that in their site showed as available but was not, the customer specialist agreed to send a different arrangement I picked: Fields of Europe. They offered to keep the lower prize of the first order. Since the moment the order was placed there have been issues... Order was placed in the morning and evening time was not still delivery so all I wanted to check was the status and why it wasn't delivered & had to call numerous times on Saturday 12/17/16 night and spent over 90 min trying to get an answer. I got from customer services who had no clue that the order was changed, to customer specialists that left me on hold multiple times when I requested a supervisor. On the last call Saturday around 8:00 pm, finally a customer specialist told me the order was delivered and I got an email. The recipient only got that order a few hours after they assured me it was delivered.

I ordered a specific bouquet of flowers for my niece's 16th birthday. Upon delivery she sent me a picture of what she got which was nothing like what I ordered. In fact what she got looked ridiculous. The next morning I contacted customer service via email and was told they would redeliver the appropriate item. I received a call later stating they did not have the flowers. I asked for a refund they then said they had them and would send it that day plus I would receive a refund for the service fee. 1-800-Flowers did not follow through on any of this. Again I called, this time asking for a full refund. I was told that they really wanted to make me happy and would issue a full refund and redeliver the arrangement. Thinking they had followed though, I then got an email saying they have only issued a partial (1/2) refund and that's it! I will never use this service again and am thoroughly upset.

My arrangement costing 64.00 arrived and 2 days later the main part of arranger was dead. I called and they replace arrangement again... Same thing after 3 days... focus of arrangement was dead. I called and asked since they said they would replace... Please send something else... No, that was not possible. Arrangement arrived and again same thing. I wrote you an email on Friday on your site but never heard from anyone. This is just a bad arrangement. For some reason the Hydrangea does not hold up and it's a lot of money for 3 roses and 5 sunflowers.

As a funeral director I have been extremely disappointed with any online flower "service". A box is delivered - not a flower arrangement - that needed assembly by a funeral director or a family member at a time when this is an insult. Acceptable flowers should be handled by local florists, not UPS or FedEx. With the internet available it's easy to find a local florist who can deliver fresh flowers, timely and at reasonable cost (no middleman cut in the price).

Husband ordered 12 purple rose bouquet... $46 and 16 delivery. I received 6 sad roses with baby's breath... for $62. Screen shot order. When trying to complain - was hung up on. Told I couldn't be helped. Then told my husband really ordered 6 roses for 62. Yeah right. Could never recommend this company!

Always arrived in great condition. As a Realtor, for years I search for the perfect thank you /housewarming gift for my clients at their closings. When I finally found one 800 Flowers all my troubles were solved. With all the style there's something to suit everyone. Another thing I liked about this site is it they also have gift sets, candies, and foods. Sometimes I'd have a client where a bouquet of flowers just did not seem right, and they were always happy with a food gift pack that I could buy right at the same site. I used the same site for flowers for my mom or friends on their birthday, Mother's Day. They even have special holiday arrangements that are lovely.

I ordered what is referred to on the 1800flowers website as "Daisy Days". The order arrived and was not daisies, nor was is anything like what was advertised. I contacted customer service who offered to send the correct arrangement the next day and a $20.00 discount on my next purchase. The delivery day came and went without a delivery and since there will be no one available to receive the order at the address I called for a cancellation and a refund. I am awaiting the refund.

Hours before delivery for a Holiday gift was to be made, I get a call from 1-800-Flowers.com informing me that no one in the area of my zip code carries the items I had ordered about 2 weeks ago. I was told that I could get a substitute - but that the order could not be filled, as promised. I insisted that the order be cancelled and all monies charged (if any to date) were to be returned immediately. The customer service represented hesitated, and reiterated my one option. When I complained about a bait and switch business plan, I was disconnected. Upon contacting 1-800-Flowers.com about 1 hr later, no action had been taken on the account. How this is an "award winning" service, is beyond my understanding. I think we're all in trouble if it is.

I am so disappointed in the flowers I ordered for my husband. I had 2 dozen red roses in a clear vase with chocolates (NOT CHEAP) delivered and when I saw the pictures my husband sent me my heart dropped. They were pathetic to say the least. Not even close to the picture they advertised.

Sent sympathy flowers to my very good friends. They arrived on time. Just be aware that when it says "arrives in a gift box" what that really means is they will have to arrange the flowers themselves. I went back and found this information on the website after clicking through several "details" levels, so it's my fault I didn't look deeper in the first place. I normally read all the fine print and dozens of reviews before ordering anything; I was in a hurry this time and didn't, but would have saved myself disappointment and embarrassment if I had. I won't order from 1-800-Flowers again. My friends sent me a picture and it's a spindly arrangement of unopened roses that does not look anything like the photo, or like I paid over $50 for it. First photo is from the website, second photo is from my friends.

My husband ordered me a birthday arrangement to be sent to my office and specifically requested my order be there around noon. The rep assured him it would be here at that time. My husband called 2 times before I was forced to be involved because I get out of work at 3. My husband told me about the arrangement and the issue he was having where the rep kept telling him my order was in route since 11am... At 3pm I called and spoke with a rep and he told me he saw all the notes and apologized for the inconvenience. He said the local florist they use for deliveries were short staffed but that my order was in route. I asked to speak to customer service manager and he hung up on me. I called back and the next rep apologized and after going through the same crap I went through with the last rep. She assured me my order was no more than 30 minutes away. It is now 430pm and nothing yet.

Overall my experience with the company was very positive and they sent beautiful alive flower arrangements; the person receiving them was very happy! Ordered from this company several times and was pleased with the flowers and vases and the price of the arrangements but I was a little disappointed that the flowers had to be arranged by the person I gave them to and I was not told that before ordering, but the company heard my complaint and was very accommodating.

On 11/17 I ordered flowers for my aunt's and uncle's 60th b-day party to be delivered on 11/26. After finding out from my uncle, not 1-800-flowers, that the flowers were not delivered on 11/26. I called 1-800-flowers. The rep told me that due to the original flower shop not having the right flowers in stock another shop had to be used and this led to a delay in delivery. The delivery was rescheduled to 11/28. It is now 11/29 and the flowers were still not delivered for some reason unknown to me and the rep I contacted on 11/29.

I ordered on 11/22 and was received a tracking notice saying it would not being delivered until 11/30. When I inquired they said I selected that date for delivery, which I did not. Very disappointed in the customer service...no attempt to correct the issue. Will not use this service again. It was my first and will be my last.

My roommate ordered flowers for her friend a few days ago. I have not ordered any flowers, so I am not the customer. These people have called at least 10 times in the last hour about the order. You would think someone is dying! I thought there was an emergency. Who calls someone 10 times on the morning of Thanksgiving?! The customer wasn't even home. The company should have called once and left a message! Calling 10 times over and over and leaving only one message is excessive! PLEASE DON'T DO THAT EVER AGAIN! Jesus Christ. Use common sense. PLEASE.

The online order would not work - so I was forced to call in and place my order. Two hours later, I receive an email stating they cannot deliver flowers the same day but that they would be delivered in two days. No phone call, nothing. My order was placed for same day delivery before 3PM as the website directed and allowed - and they still sent me an email telling me it would not delivered. Very unprofessional and extremely expensive - not worth it - the way to do business is to place a call to tell me you will not honor what your website states.

I ordered flowers to be delivered to my wife at work. I got an email saying the flowers were delivered but my wife never got them. I called and they said they would re-deliver to our house the next day. Again, flowers were never delivered. I called back and asked for a refund. They refunded all but $4.23 of what they charged me. When I called about that they insisted they refunded me what they charged me even though I told them I was looking right at the initial charge and the refund on my credit card statement and there was a difference of $4.23. I got the runaround for over a week trying to chase down this $4.23. Finally I disputed the charge with the credit card company and they took care of it right away. This was an awful experience with this company all around.

I ordered the largest size "In Love With Fall Bouquet" plus a metallic balloon for my friend's office grand opening. The price was $89 for flowers + $6 for balloon + plus tax and delivery services, totaling over $125. When I visited her, I found out that the flower arrangement was less than half the size, and without the balloon! The flower arrangement they delivered worth less $40. They probably didn't think I would see it. What a rip-off and cheat!!! I will NEVER order from 1-800-Flowers again!!!

I placed two orders -- one for delivery on 11/17 and one for delivery on 11/18. Upon receiving the confirmation emails, the addresses on BOTH orders were altered. The shipment for 11/17 received a delivery exception and therefore will not arrive in time for the recipient's birthday. I first called FedEx who advised that only 1-800-Flowers could change the delivery address. I called 1-800-Flowers, explained the situation and was placed on hold. Then without my knowledge or being provided any information, I was transferred to FedEx, who also had no idea why I was on the line. While the FedEx rep was kind enough to correct the address, she informed me that the flowers would not reach the recipient before 8pm the following day. I called 1-800-Flowers again and was received by the most rude representative who kept telling me that it was my fault bc addresses are never wrong and to call FedEx.

It is illegal to tax a service. This company is taxing their delivery service and getting away with it. I entered one of their stores to place an order and I saw them total the flowers, next the delivery and last the tax. I told them that a service (delivery) isn't taxable.

My niece passed away in the spring and I wanted to send flowers to my brother and sister-in-law on her birthday. Her favorite color was pink so I wanted a large all pink bouquet. What I ordered and what I got were complete opposites. I understand substitutions but this was even close. I will never use this site again.

I ordered flowers on a Thursday to be delivered the next day for a family member who was getting home from surgery. I was given a guarantee that they would be delivered on time. I got home and noticed a missed call from 1-800-Flowers with no voicemail. I called them back, was placed on hold and then assured that the flowers were in route, on the truck actually! Only to find out they weren't delivered and they planned on doing nothing to reimburse me for my 65 dollar order that just didn't show up. Not only did it not show up but I was lied to, quite blatantly, by a customer service representative. Never again.

I spent a half hour with a rep who only insisted on reading from a script - it was a Canadian order, which the website wouldn't do. I ordered on a Monday for a friend's restaurant opening. On SATURDAY I called to see if it was delivered. I got three different excuses from three different reps. They finally agreed to refund my money. They did/or didn't have my email address, they did/or didn't have my phone number, they did/or didn't email me, they did/or didn't have a florist in the town, they did/or didn't have too many orders. What a MESS. Not only did I not get my order, but I spent over an hour with these morons. STOP. There are other services that actually have a system that works!

An open letter to 1800flowers.com. I gave you opportunities to make things right and you continued to fail miserably at trying to repair the horrific mistake and flat out lies you told me. When your staff member called me back on the 15th and straight lied to me that the flowers I ordered were delivered to my aunt's visitation at the funeral home and after the funeral I find out from my mom it was not delivered (like I would not find out you lied!), then you say you will deliver to my uncles house (two days after order) and claim that you sent it to the funeral home by mistake (REALLY LIKE THE FUNERAL HOME IS WHERE YOU DELIVER TWO DAYS AFTER THE SERVICE WHEN I GAVE YOU THE HOME ADDRESS???).

I have tried to use this service twice and have had a horrible experience both times. I requested delivery dates and they were unable to come through on both accounts. The first time the florist that they tried using wasn't even in business anymore and the second time the florist that they used "didn't have the flowers I had requested", so they cancelled the order...and didn't inform me on either occasions. I tried using their "tracking" service and every time it has been "unable to find my order #"!

I ordered flowers today for my mother's 76th birthday. She is in Atlanta and I am in Chicago. I do not know if she will live until her next birthday and I was unable to be there. The flowers were ordered this morning to be delivered today. I got a call at 4:45 pm telling me that they can't be delivered because no one was home. She lives on 4 acres! The excuse that someone could have stolen her flowers is unacceptable. They could have left them on the patio table or on the front porch and they would not of been visible from the road. They have my phone number and did not call and ask me. I'm very upset and ask the customer service representative to allow me to speak with a manager. She put me on hold and then disconnected me. A second customer service representative called me and again refused to transfer me to a manager...3 times. I will NEVER buy flowers from them again.

I ordered birthday flowers for my sweetheart to arrive at her work. I have had previous issues with the local florist but I just figured it was a bad day. So near the end of the work day I called 1-800-Flowers and asked, "Where is my order?" They said, "It is in route and be arriving within 15-20 min." Well an hour later I told my sweetie to just go home since her gift is not arriving. Then I called again and the florist said that my girlfriend was not there and could not deliver. My girlfriend was waiting for over an hour for the person to show up. I got a full refund and will no longer do service with them again!

This company is something else. Not only did they not have my order name, they also didn't have my order name either. They seemed to have misplaced everything! As if it didn't even exist. I have the proof right here! But I called them 3 times and they did nothing. I hope one day someone takes the time to have a class action lawsuit. I wish I would have read this site! I don't know where they get their so called 4+ stars from? Plus the flowers were all in dirty water that had a bunch of leaves in the water! Assembly of flowers 101, only stems below the line of the vase, greenery above the line of the base due to water getting too much bacteria from the rotting greenery in it. Most women know this! All who have worked for florist like I had sure do!

I bought these to surprise my girlfriend and really I'm just disappointed. She was very happy to receive them and all, but the delivered product was hardly what their "stock" image displays. I understand fully that the stock image is not what you should expect to be delivered and that the stock image is most likely there to make it seem like it's more than what it really is, but come on!

I ordered flowers for my daughter to be delivered on a Monday. I received an email stating they were delivered. However, my daughter said she did not receive the flowers & no note was left on her door. She checked with neighbors and no flowers. I contacted 1-800-Flowers customer service & they today me they were not delivered because they needed a signature and no one answered the door.

I initially wanted a fruit bouquet for my husband's 50th birthday, but was informed they did not deliver fruit to my area so substituted for flowers. During this terrible process I spoke with 4 representatives. The flowers were a day late, not the color choice as pictured, and the balloon I paid extra for was missing. I was given several different excuses from the representatives, and they were never the same. The last representative I spoke with informed me that she was a manager, but unfortunately I do not believe her. She was negative in her treatment of me, informed me that I would not receive the refund I requested nor the service charge amount credit that the 3rd representative offered. Very disappointed!!!

2 days prior to a FUNERAL I ordered flowers to be delivered to a church in London, England. I pointed out the service starts at 11:45 so to be sure the flowers are delivered PRIOR to the service. I was told absolutely no problem. The FIRST phone call I received was 8 hours AFTER the service was to start saying they couldn't deliver the flowers. I am so livid! And of course the customer service people (I had to speak to 2 because the 1st person disconnected me) repeat the same 'canned' apology - makes you want to scream! You just don't get a 2nd chance to send your respects for someone who died!!

I ordered some flowers for my 23-year-old stepdaughter... I live in Ohio and she lives in Utah... I specifically wanted a certain arrangement because of the beautiful sunflowers. I understand about substitutions, but this was a yellow mess. I did call 1-800-Flowers and they offered to do a re-delivery and give me a $20 credit towards my next order. The thing with flowers is that element of surprise and for the amount of money you spend, you want it to be right. I'm just really disappointed. They need to use florists that actually care about what they are putting together. ;((

I wish I could give 0 stars. This has been one of the worst online ordering experiences of my life. I have spent hours (no exaggeration) on the phone trying to rectify this company's incompetence and failure to deliver as promised. I ordered a large bouquet to surprise my daughter on her birthday. When she snapped a photo of the delivered bouquet, I immediately saw that she had received a smaller version of what I had ordered and paid for (a "large" bouquet). What was delivered looked more like what was described on the 1800 website as "small," with a 7" vase, not the 11.5" as per their own description.

My 5 year old niece is in the hospital with a brain tumor and because she was scheduled for surgery I wanted her to have something pretty to look at when she woke up. Unfortunately due to 1-800-Flowers it wasn't possible. I place the order the day before her surgery, and received stating the flowers couldn't be delivered. My brother and sister-in-law were by her side all day. I provided the website my brother's cell so if they had any questions they could call him. She didn't get them the day I requested to have them delivered.

When the CEO of our company passed, the funeral home had a link to do Sympathy Flowers. I linked to the 1-800 Flowers site and made an order. I even chatted with the customer service person who assured me that the flowers would be delivered for a 10 AM service the next day. I checked at 10:30 AM on the next day as I had not received a confirmation of delivery and I was told that they were not able to fulfill the time request. I was then told that they could deliver to the home and I accepted that option, but they would have to get the address from the Funeral home. At about 1:00 PM I received a call that my order was not to be delivered until the next day as florists do not work in the afternoon. I then asked to speak to a supervisor and I finally got in touch with one and she ultimately said she could not get the information from the funeral director and that was it.

We have order from 1-800-Flowers for every occasion over the last 4 years. This is the last time. I will NEVER order from 1-800-Flowers again. I just received a photo of the flowers that were delivered. They were for 90 year old women whose son had just died. The flowers were NOT what I had ordered. The sympathy arrangement that I chose had beautiful colors of peach colored roses, yellow lilies, with alstroemerias, and poms in muted greens, blushes, and pops of plum colors throughout. I realize that they have to substitute flowers for what they have in stock, etc.

My godmother has cancer and just got out of surgery this weekend. I didn't expect to be able deliver flowers to her today, but 1-800-Flowers says they offer same-day delivery as long as you order before 2:30 PM in the delivery time zone. That sounded great. I submitted my order before noon in the delivery time-zone. That's an extra 2.5 hours to make sure the order can be processed today. I'm at my office and saw a random 800 number calling, but I ignored it, just like every other 800 number call that I receive. I checked my voicemail and a lady said to call back regarding my flower order. I called at the number she provided (which is a different number than she called from, and a different number than is advertised on the website). After providing my order number, I was told that the local florists were unable to process my order today so they had cancelled the order completely. Are you kidding? Who cancels an order without consulting the customer?

I ordered a bouquet of flowers for my fiance today at 9 am to her place of business for our 5 year anniversary. Since I forgot the date and didn't get her anything last year I wanted to make sure I was prepared for our special day this time. I received an order confirmation and couldn't wait for her to get home and thank me. I arrived home to find my belongings on the front porch. I asked why and she said because I'd forgotten again! I'm now living in my mom's basement. Thanks 1-800 Flowers!!!

Before reading this, please bring up the website and view the picture of the "Classic Budding Rose-Large". Beautiful, isn't it? The photo shows 14 bloomed beautiful roses with plenty of greenery around it. Well, that's not what you get. You get 6 (yes, six) buds that look like tiny dots with hardly any greenery. It looks dead on arrival. I called customer service, and the lady said it would take around 3 days for the roses to bloom. Ok, so I asked directions on how much and when to water this plant and followed directions for a week...THEY NEVER BLOOMED! NEVER!

Monday (July 11th 2016) my coworker arrived back to work after a lengthy battle with cancer so my department and I wanted to show her we missed her and order the "Sugar 'N' Spice" Bouquet in LARGE for her. TOTAL $84.44. It arrived and looked as though a toddler put together this arrangement. The flowers were dead and looked like someone cut the petals and the bow was terribly tied. I called customer service and a woman assured me that I'd have a new bigger better fuller more beautiful bouquet by 5pm the same day...

My sister just got laid off. I called as soon as I received the news and ordered "same day" delivery about 11am. They sure let me pay for it so I thought it was available. It was a Friday and they did call me a few times but did not leave a message. I saw the missed calls about 3pm and I called them. I reached the Philippines. I was told that it was too late to same day deliver but was assured they would be delivered Saturday (today). I told them no problem but wanted the $2.99 refunded - the up charge for the same day. They were stunned but said they would process. No flowers were delivered today. I just called to discuss with customer service (in the Philippines) and was told the florist didn't acknowledge the order. I told them to cancel. I'll fight for the refund, turned around and ordered from Pro-Flowers.

I placed an order for birthday flowers and balloon to be sent 2 days prior to the scheduled delivery. The delivery date came and went. No flowers and no call. The next day I called customer service and was told that the florist could not find my recipient's office. We verified the delivery address and my contact number were correct. The lady apologized and guaranteed delivery would be between 9-5 for a business address. I asked how she could guarantee delivery time when they didn't make the original scheduled date and she simply told me 9-5 was the business delivery window.

LIVID!! I used to be a 1-800-Flowers customer for flowers I need to send out of state and I guess I was lucky that I never had an issue before. NEVER AGAIN!! Ordered a beautiful arrangement for my mother-in-law for her birthday on July 1st. I ordered the large size Summer Dunes... $59.99 plus tax, shipping, etc. I was sent picture texts of what was delivered... Wrong flowers and a MUCH smaller arrangement. I called of course. I was horrified.

They called late on the day, the flowers were supposed to be delivered and said the flowers were "not available." The operator had a thick accent and was not understanding my desire to ship flowers later in the month. When I finally conveyed that desire, we went back and forth looking at suggested arrangements, each time with her saying, "Sorry, that is not available." She offered to send flowers on 3 days that my friends would be at the hospital, so those days didn't work. Then the operator said that there were NO dates FOR THE REST OF THE SUMMER (today is 7/1/2016) during which they could send ANY flowers other than those 3 days. Unbelievable. Literally, I cannot believe she was speaking truthfully.

I purchased a gift card online. On their website, a notification said receive 20% off if I sign up for their list serv. I did so. I read the term and conditions on the gift card and promotion code as well as 1800flowers.com's website. Neither stating I can't use them together. The retention dept. apologized agreeing it was not on their website about the promotion code and my gift card that cannot be used together. Not fair. Not happy.

I ordered a bouquet of flowers for my mothers 80th birthday from 1-800-Flowers. She promptly posted a picture of flowers on Facebook and I was horrified with the pitiful bouquet she received. They did not resemble the ordered bouquet. I called the company and they apologized and offered to send another bouquet, which I thanked them for attempting to satisfy the customer. WHAT they fail to advertise or tell the consumer the flowers were sent FedEx, leaving the recipient to arrange themselves. I feel it should be disclosed upon order that local florists will not be used and flowers will be sent FedEx. Would have called local florist in her state to deliver.

Had ordered flowers for same day delivery service for a friend's funeral that I could not attend. I got a call after 1 PM when the service started at 2 PM, that they did not have my arrangement available. They cannot deliver to the funeral anymore and offered to deliver to spouses home the next day with an arrangement worth 1/2 the price I paid. This made me look as if I didn't care for my friend and now I cannot reverse this situation. All I would like to do is make sure no one ever uses this company again, especially for something important. I was guaranteed same day service and instead I got nothing. They also stated they called me earlier, but I have no missed calls, no voicemails, and no resolution. When I called for a manager they put in a queue that hung up on me twice with a recording stating they could not help me.

I ordered a fruit basket for a friend who lost his father. This was the second time that I had 1-800-Flowers deliver something for condolences due to the loss of a loved one. Each time I was not able to attend the funerals, instead I decided to have something sent. Both times my package was NOT delivered at the promised time and both times 1-800-Flowers tried to fix the situation but they couldn't because in both cases the funeral was over. I was VERY disappointed and embarrassed that I could not send these families something to show my sympathy.

The flowers arrived without the balloon. I was offered a $20 pass, like I'd ever try their service again. When asked to apply the $20 toward my payment they again directed me to their $20 pass. This is not acceptable.

Placed order today 06/24/2016, sent email. Delivery would be made today, then after 3 pm was informed by email this would not happen as their local florist could not make it happen. 4 hours left in the day, then offered a $20 credit on a future order. 1800 flowers is in the service, yet have failed me twice this year. Why accept an order when you can't deliver? Twice this year you have made me look bad. I plan to contact every consumer group and a lawyer for breach of contract and sue for damages, emotional stress, and contact the tv media.

I ordered a large flower arrangement on 6/15/16 to be delivered on the same day. They delivered the flowers and the gift on 6/16, 1 day late, but the flowers delivered were looking pitiful with lots of green and very few flowers. I sent them a picture with the flowers ordered and what they actual delivered. They sent an email with apologies and promise they will do a new delivery with the right flowers on 6/20. Today is 6/23 and no flowers were delivered. No more business with them.

I ordered flowers for Father's Day to be delivered the day before Father's Day. They arrived 2 days after Father's Day. There was no phone call or email notification that there was a problem with the delivery. When I called "customer service" the operator had the nerve to say, "I'm happy that the recipient got their delivery." I told him I wasn't happy and that I wanted a refund. He then offered me $20 off my next order. Ha! There won't be a next order.

Ordered flowers for my mother to be delivered on Mother's Day. Promised to be delivered on Thursday - no flowers, then Friday - no flowers, called on Saturday - no flowers. Finally showed up late Sunday evening. The arrangement looked substantially smaller than the large bouquet I ordered. Looked more like a group of flowers stuck in a vase. For Father's Day - used a coupon to order a Harry and David's basket. They sent the wrong basket (even with the basket of items in the photo) and even when they resent the basket, they didn't send the correct one. Awful experience!!

I ordered flowers for my 45th Wedding Anniversary for my wife. I placed the order for a large flower arrangement to be delivered on my Anniversary. I was out of town so I trusted 1-800-Flowers would deliver as promised. The 18th of June came and late in the day I received a confirmation of delivery. I called my wife and she told me no flowers had been delivered. I called 1-800-Flowers and was told my wife had signed for them. This was not the case. I advised them that flowers had not been delivered. The agent told me that the flowers would be redelivered the next day. Later that day flowers were delivered that looked like a two year old arranged them. It had mismatched wilted flowers and looked like they picked from someones yard.

On June 16, 2016 we ordered flowers for my step mother-in-law; who passed away last Sunday June 12, 2016. The 1-800-Flowers said they will be delivered by June 17, 2016 by 1900 hours or 7:00 P.M eastern time and they failed to do that. They said went today (June 18, 2016) and tried to delivered and failed. We will never again use 1-800-Flowers for anything in state or out of state. If I could go negative stars I would - that's how bad this company is run. I would give them (-5 stars).

They took my money and never delivered. The flowers never arrived. They sent me a confirmation email that the order would be delivered by 7 pm the following day. Two days later, no flowers and NO WORD from them AT ALL. I had to call their "customer service" number to find out that the order couldn't be fulfilled for whatever reason. I asked for a refund and confirmation of a refund but they haven't sent me anything yet. Plus they said it would take at least a week to process the refund. NO FLOWERS, NO GIFT. I'm so upset that they ruined this special moment for my family and will never, ever use them again. Read the other reviews. Google this company. They are absolutely the worst. Total scam! Buyer beware.

I ordered flowers to be delivered to my dying brother while still at home on Fri. The Flowers were not delivered until the following Mon Afternoon. My brother died at the hospital Mon am. He never received my last gift to add some sunshine for his last days on this earth. The flowers were left on the back porch. I can't tell you how painful this lack of delivery as promised meant to me. I was heartbroken!

I placed an order with 1800 Flowers for an immediate family member funeral I could not attend. The order form took the zip code of the funeral home and even offered me additional options for flowers. I paid extra to ensure the flowers were delivered the day before the funeral. On the day OF the funeral (after the funeral had occurred), I got a message to call one 1800 Flowers. They informed me they hadn't delivered the flowers because they had no florists in the area. The woman on the phone acted like she was doing me a favor by giving me a full refund. I am disgusted. Not only did I look like I didn't care, my loved ones did not receive my support. Despicable.

I place an order on their website at 9-10am for same day delivery. VERY clearly it states all orders must be placed by 1pm at the latest for same day delivery. I purchased $100 in flowers. At 4pm I receive an email stating that the florist rejected my order. I call the 800 number for 1-800-Flowers.com and am told the florist stated the driver had already left.

An important family date made a nightmare with 1800Flowers. I place the order in advance and they fail with the delivery. I contact via email, and they returned informing that the order was in process, and checked the website and the status wasn't available. I called the call center and they couldn't tell me the status... If you don't want to be in the "hot spot" with your special celebrations, don't use this firm/services.

I ordered an arrangement for my parent's 56th wedding anniversary. I didn't receive any email confirmation, yet the order was shown in my account "pending delivery confirmation." I called the company the day of delivery (6/10) to ensure that it would take place and was assured that it would. The flowers never arrived. I called the company on 6/11 and was assured that there would be a delivery that day. It never arrived.

This week I purchased a beautiful flower arrangement to be sent to an ill friend. When it came, it looked NOTHING like the picture, did not contain sunflowers or anything colorful at all, and in fact looked like it contained some weeds. The arrangement and delivery were over $100 and they should be ashamed to send out an arrangement that looked so bad. I realize they use local florists to create the arrangement, but if they can't send out something that looks good they should say so and I would find another florist. I will never use them again.

I ordered balloons to be sent to my 9 year old grandson on his birthday. I received an email that day. They could not fulfill the order. They called a local business and stated they would and could send the balloons that day. The balloons never came and after contacting them again they promised a full refund of $58.42 but they only refunded me $16.45. Horrible company. Will never order from them again. I now have a dispute in with PayPal. Let's see how that goes!

I have used 1-800-Flowers twice now and while it is convenient, the flowers that you order online are generally not very close to what is delivered. I spent over $79.00 for arrangements both times, and when the recipient sent me a picture of what was delivered it differed from what was advertised online. The last arrangement did not even have the same balloon I ordered online and the flowers, while the same variety, had very few open blooms. It was disappointing. I would not use this service again unless I had a last minute need and wanted to roll the dice on what would be received.

I placed an order 5-9-16. I later received a call from Philippines stating the order could not be filled because of Mother's day there were no flowers left. I was told I would receive a refund in 3-5 days. It is now 5-31 and there is still no refund. I called once again and a call center in PH told me I would receive a refund in 3-5 days. I now know 1-800-Flowers can not be trusted and will need to be vigilant in making sure the refund will be made.

I have had a horrible experience with 1-800-Flowers (FruitBouquets.com), placed my order for my Sister and BIL's 44th Wedding Anniversary. Placed order online, order was not delivered. Called the next day. They informed me that the florist rejected the order. They don't offer Fruit Bouquets at that location. So the customer service order flowers to be delivered and advised it would be a more expensive arrangement for my inconvenience. That day still no delivery. Called customer service back and they again said the florist rejected the order. Again said they would order a floral arrangement to be delivered the next day. This time the order was the same cost as the 1st arrangement. At this point the occasion has passed and it no longer a surprise. I didn't want to just send flowers in the 1st place, not much of a gift for my BIL. I am over it, never again.

I ordered flowers for my mother and on Mother's Day received an email that the flowers were in transit. I then received an email that they were delivered. They were not. I then received a call that they would not be delivered until the next day and was told I'd be credited the service fee. The flowers arrived a day late but when the bill came through there was no credit. I called to complain and they then told they had charged me less than my bill states and credit card account state wouldn't credit me the full-service fee nor the taxes on the fee. Crooks! Oh, and on the day of delivery, I received a notification from 1-800-Flowers that my flowers were delivered to someone else. Yes, I should have come here first, but if you're looking to see if they have improved - feel confident they haven't!

I placed a same day delivery order through the website for my daughter's birthday on May 10, 2016. Order was confirmed and paid for via credit card. Two hours later I received a voice mail message from Stephanie stating the order could not be completed because the local florist in my daughter's town (Willow Lane Florist & Garden Center) had gone out of business and there wasn't another one. Stephanie stated in the message the order would be cancelled and a refund would be issued in 3-5 business days. I still have no credit.

Ordered flowers for Mother's Day for the 5th, no delivery. Called and promised May 6, no flowers, said delivered at 7:59, not! Called May 7, put on hold, tried later. Said they would me back within 2 hrs, not. Now May 8 1 am, promised a larger gift and delivery on Mother's Day! Email says delivered May 9 at 7:59, NOT. Offered half refund. REALLY, never received any flowers. Going with BBB and Southwest Air now.

I put an order on Friday and was told it will be delivered on Saturday. So it was never delivered. I called. They said, "We send you an email." No email was received. Called on Sunday and I was told it will be delivered today. Again nothing was delivered. Called today which is Monday. I was told for some reason my order was canceled. They never told me why. They made me embarrassed in front of my friend so I asked for refund. This is what they say, "In 7 to ten days you will get your money back." Can you believe the service? I will never going to give them another business.

I ordered days before Mother's Day a fruit bouquet and I paid extra for the delivery date. The flowers were not delivered and customer service has changed a lot. There were at least 10 emails between us and three phone calls and all were useless, it's like I was speaking to a robot. I got a redelivery confirm but still no bouquet. 2 days after Mother's Day I told them to cancel it and they offered me at $20 savers that I'm still waiting for. It was so embarrassing all the ladies got Mother's Day items but my mom didn't. Worst service yet. Poor customer service.

My son ordered flowers for me for Mother's Day. The Saturday before he got an email confirming delivery, however, the flowers never came - after many emails and phone calls, a week later, no flowers and my son's account has not been credited. The Tuesday after Mother's Day I called and was told that the florist said the flowers were delivered. I told the specialist why would I be calling if I received them. I was told they would do a same day delivery. Flowers were not received on Tuesday. When I called the next day they put me on hold to call the florist and I was told the reason the flowers were not delivered was because they were so busy on the weekend because of the holiday - the florist closed the shop for two days and that the flowers would be delivered on Thursday.

I thought I'd get ahead of the crowd and ordered a $60 basket for my Mother-in-Law to arrive the Friday before Mother's Day. On Mother's Day, I got the bad news (from my mom-in-law) that nothing had arrived. I called immediately and was promised that the delivery would be made Monday. I was upset to learn on Wednesday (this time from my Father-in-Law who was calling to let me know how disappointed his wife was) that, you got it, NO FLOWERS. As you might imagine, I was livid. I called again and was again promised that flowers would go out. On Thursday (four days after Mother's Day), and arrangement did arrive, but it was nearly dead! My father-in-law called to let me know. I called AGAIN and was promised a replace would be delivered on Friday. No delivery. I called again Saturday for replacement, and was told that "the order has been cancelled." I had never cancelled it, and no one could tell me who had!

I never write reviews but this company needs some serious oversight. I placed my order on Friday for a Saturday or Sunday delivery. Got an email confirming delivery on Saturday, but the flowers had not been delivered. Unlike others, I did get an immediate customer service rep on the phone who assured me they would take care of it. Got an email on Tuesday about an "attempted" delivery, which made no sense because my mom was home all day. Flowers finally arrive on Thursday with no water and dead flowers. The dead flowers were Lilies, which were not even supposed to be part of the bouquet that I paid for. The picture of what I paid $75 for and what my mom received show why I will never use 1-800-Flowers again. I don't know who fulfilled my order in Hartford CT, but certainly not a florist worth doing business with. I'm going to stick to contacting florists directly from now on.

Ordered flowers on Friday to be delivered on Sunday. When we called mom to wish her Happy Mother's Day, no mention of flowers. Of course, they never arrived. I put in a customer service inquiry Sunday night at 9:00pm. I received a reply mon. morning stating that local florist cannot fill order as requested. They did offer to send a bouquet, 5/12/16 four days later and a $20 off coupon on my next purchase. Boo, no thank you. Sending flowers to mom four days after Mother's Day is a joke. I asked for a full refund, which they said will be on my next billing cycle. NEVER again will we use this company. Shame on you. YOUR mother would be very disappointed!

Like other customers, I would give you a 0 if I could. I ordered flowers to be delivered the day before Mother's Day. Well... Mother's Day came and went and no flowers arrived. They didn't even bother to tell me. I had to call my MIL to find out that she received nothing. When I call customer service on Monday, they assured me that a upgraded arrangement would arrive the next day and was extremely apologetic.... Well a bouquet did arrive the very next day... Only it looked like my 3 year old put it together. It literally looked like they "threw" it together, definitely not something worth the $100 I spent for a large arrangement. I called them back again and they were apologetic and said they would send out another arrangement and retrieve the one that was delivered tomorrow. In addition to issuing a 50% refund.

FTD was honest that they could not deliver on Mother's Day. 1-800-Flowers promised they would deliver 5-6-16. A week later still no delivery despite numerous calls. Simply a terrible company. We will never trust them again. Ruined Mothers Day.

I am writing to express my dissatisfaction with 1-800-Flowers. I placed an order on 5/3/16 with a requested delivery date of 5/13/16. Late in the afternoon of 5/13/16, I inquired about the status of my order as my Mother had not yet received it, only to learn that NOTHING was to be delivered because the local florist did not carry the arrangement/vase. I was never notified that the order was not going to be fulfilled, so I had no opportunity to select an alternative arrangement. I was told that an agent attempted to call me, but did not leave a message. So how was I to know that there was an issue with the order? I am embarrassed that my Mother received NOTHING in acknowledgement of Mother's Day (she was traveling over the actual holiday, which is why I delayed the delivery). Clearly I will be taking my business elsewhere.

Called 1-800-Flowers on Thursday before Mother's Day. Was able to secure a Saturday/Sunday delivery of bouquets for my mother and my two daughters. My mother called me crying! DEAD FLOWERS we're delivered on Saturday! Called into customer service, was offered a 50% refund, redelivery on Wednesday and the $20 gift card. It's Friday, no redelivery, no refund and no $20 gift card (not that I would ever use it to place another order!) Order had been cancelled by customer service rep and no refund issued.

This company is absolutely TERRIBLE. I have ordered many flowers from many different companies and 1-800-Flowers is absolutely atrocious. The first order I ordered I thought was a fluke until I received the second order. The arrangements look beautiful on the website but don't let that fool you, I could have gone outside and picked out prettier weeds and arranged them better. I paid over $100 for my first order and I was so frustrated when my mother sent me the picture after she received them and the flowers never bloomed and died before they bloomed.

Seems like 1-800-Flowers was pretty unprepared for Mother's Day this year. I ordered a fruit bouquet to be on May 4th to be delivered to my husband's grandmother on May 9th. Today is May 12th and no delivery. Made us look completely ignorant to have done nothing for his grandmother. Currently on hold for 20 minutes waiting to speak to a representative.

I don't usually write a review to any companies even though they had me provided some bad service. BUT THIS COMPANY?!! NO waaay!!! So frustrating and disappointing. I ordered a flowers, balloons and cake for my husband, which he stayed in Illinois for work. Imagine I placed that order on May 1st, supposed to be delivered by May 12th. They got my order messed up! Dang! Just that feeling of being excited cause it his birthday and you want to surprise me. Now!! It's totally nothing!!! Thank you for that!! Never again.

I am having the same issues as everyone else. My husband ordered flowers for mother for Mother's Day. I was supposed to receive them Thursday before to avoid the rush. After my husband complained because it was Sunday I got a call from them saying "I am sorry. We contract with local companies and it's their fault." Tuesday came and no arrangement. My husband canceled the order. We will never will be ordering for them again.

I would give 1-800-Flowers a 0 rating if I could. On May 6th, I ordered my mom a pretty purple-themed bouquet to be delivered on Mother's Day May 9th. The bouquet itself was pretty pricing and then service fee charge was higher than I've seen other places. I thought I was going to get a really nice bundle of flowers - wrong. On May 9th (Mother's Day) I get an email from the company's rep at 1pm saying that they aren't able to deliver the flowers that day. The lady said that she's really sorry for the late notice and that she would upgrade my order if I chose to continue on with it. Since I really liked those flowers, I set up a different delivery date May 11th. While emailing the rep for this company, I noticed that the original greeting in the card had a spelling mistake that wasn't there before. Thankfully I was able to change it.

I ordered an edible arrangement for my mom on Wednesday 4-May, to be delivered on Saturday 7-May. The delivery didn't happen. Called them twice, and both times promised delivery while refunding my delivery fee, and discounting the price 50%. Still nothing. I've now requested a refund. Let's see what happens.

I ordered a nice arrangement for my Mother in Law on April 22nd for delivery May 7th, due to Mother's Day landing on Sunday and no deliveries that day. On the same day I ordered flowers for my Mother from Canada Safeway...Better customer service, however not available where I was shipping to Mother in law. With two weeks advance order, no problem right? LOL. No, I was wrong. On Sunday May 8th night at 10 pm I got an email from Jakki **, some account Manager, not a call, (which at that time would have given me an opportunity to do nothing) to say unfortunately all the local flower places were too busy for my order. Needless to say, I did not see the email Monday when I was inquiring where my flowers that were not delivered were.

I am having the same issues as everyone else. My boyfriend and I ordered flowers for my mother for Mother's Day. She was supposed to receive them Monday and never did, and then he got an email saying they were delivered Tuesday... and they never were. Now it's Wednesday and they still aren't here. I called customer service yesterday to try to resolve the issue,. They said I would receive a call back, they couldn't fix it yesterday because the florist was closed. They never called me back so I called again today. They told me that they couldn't access my order and that they would have to call me back again later.

Ordered 2 sets of flowers to be delivered for Mother's day. They were late. However, what really bothered me was that what was received was a poor representation of what was in the picture selected from 1-800-Flowers. I selected an arrangement that had sunflowers, roses, lilies. However, the received flowers had much fewer stems than the medium size bouquet shown on the website. I understand that some substations need to be made by independent florist but the second image shows that the there are only a few stems of flowers. Not even close to the advertised arrangement. UNDERWHELMED.

I am really disappointed and extremely dissatisfied with 1-800-Flowers service and lack of communication. On Mother's Day last year they were suppose to deliver flowers to my son's mother-in-law. They were NEVER delivered. When I call their customer support and they told me they talked to the florist and they would be delivered by the end of that day. It was 9 pm and still no flowers, so I called on the following day and I was told by their customer support that the florist promised they would be delivered before the end that day and of course this is the following day and nothing. NEVER GOT THEM (RUINED THE DAY)! I called up their customer support and in broken English they told me the best they could do was give me $20 off my next order and they will email me the voucher. Never got it.

I wanted to take the time to share with you what I believe to be not only bad service, but also a Mother's Day memory that was stolen from me and my daughter due to the errors of your representatives at 1-800 Flowers. My daughter is on an Army base in Kentucky and this is our first year that we could not spend Mother's Day together so she decided to surprise me by sending flowers. Well, the surprise is that I never received the flowers, and my daughter was billed/charged for them as though I had them.

Order mother's day flowers day before. Given confirmation that it would arrive on mother's day. Pretty much same rhetoric as other disappointed customers. Received email notice, no phone call of order delays. Scheduled to send next Tuesday. Still no delivery after being told it was "en route" by a non english speaking rep. 3rd time calling, 3rd time being lied to. Over $150 in orders and still no delivery. Mother's day surprise ruined and I am thoroughly disgusted with the service. Liars and cyber crooks. I want a full refund and I will put them on blast in FB, Twitter.

A few reviews up on here is just what happened to me also. Ordered flowers for my wife... anniversary. I actually had them sent a day early. Well in short they never delivered them - not even the next day after I reached out to them but refunded me and offered me a $20 credit towards my next purchase. I told them I wouldn't take free flowers from them now. They let me down on a big day.

My husband placed an order on May 6th five o'clock in the morning for his sister for Mother's Day. They said the flowers would be at her house after 4 pm that day. They were never delivered. We called customer service that night, waited twenty minutes for a customer rep. When one came on, we told her what the problem was. Put us on hold and cut us off. Called again, spoke to a supervisor. She apologized, took the shipping charges off the bill and she said she was going to take care of the problem the next day.

I will never use 1-800-Flowers again. I had problems last year with my mother in-law. Mother day flowers not being delivered because they said they over booked the local flower shop, cancelled my order and didn't call me until I called them. I gave them another chance this year. I ordered my flowers for both my mother and my mother in-law April 21 two weeks before mother's day and again disappointed. My mother's flowers came the Monday after mother's day even though online it said delivered and when I called I spent 45 mins on the phone waiting for someone to answer to tell me that they can't get in contact with the flower shop because it was after 6 pm. So my mother's flowers got delivered the Monday after mother's day and the flowers weren't even close to what I ordered.

After reading all of the other reviews on this site I am appalled that this company continues to do business. I ordered a very nice bouquet for my Mom to be delivered on the Monday after Mother's Day as the site indicated delivery was not available on Sunday. I received an email on Monday indicating they had attempted delivery but were not able to deliver. Nothing was needed to be done on my part, they would continue to try to deliver. I thought it was odd they wouldn't just leave the flowers on the porch but didn't think too much of it.

Don't use 1-800-Flowers!!! 1-800-Flowers was paid by my son, to deliver flowers for my anniversary on 5/7, no delivery. I called on 5/8 spoke with **, he assured delivery by 5/9. Again, no delivery. Called again on 5/9, spoke with Rachel - again, assured delivery. Called again on 5/10, spoke with Debbie, was told that the flower shop in Edgewater, MD did not respond to any 1-800-Flower inquiries. Who to blame??? Not sure! But will never use nor recommend 1-800-Flowers.

After I ordered my flowers for a friend of mine, I was doing a bit of research to see what the process was like after ordering. As I was searching, I saw this Consumer Affairs page pop up with thousands of reviews and a 1-star rating. "Oh great", I thought. "Setting myself up for a bad experience". In reality, nothing could be further from the truth. The day before I called customer service to inform of a specific delivery time and they executed it perfectly, in fact down to the minute.

I was "supposed" to receive 2 dozen assorted roses on Friday BEFORE Mother's Day as a surprise. On Saturday I had to personally go pick them up from FedEx several countries over. The address was incorrect. I opened the box to wilted roses. So much for my "surprise". When I got home I called 1-800-flowers to complain and was told I'd receive a new order of roses on Tuesday AFTER Mother's Day. Well I've sat all day so I didn't miss the delivery only to call and be told the roses are in transit and set to arrive Wednesday, not today. The sad part is when I asked to confirm the delivery address, it's to the same "incorrect" address that got the first order delivered across town that I had to go pick up. What I don't get is how this company stays in business with this kind of service??

My husband ordered flowers for mothers day delivery (actually they promised to deliver on may 7th). The flowers were delivered today (may 10th) and as expensive as the arrangement was, at least 4 of the roses were dead. The box was left on my porch. I'm so disgusted because this was his hard earned money and he was trying to make me smile, and now I have an ugly frown. I do not recommend them nor will I ever use them again. PS: I can submit official citibank document as soon as it is available.

I called Thurs for a delivery on Sun. She told me there would not be a problem. As soon as I gave her my coupon code she told me that they could not make the Delivery and edible bouquet was not available. She told me it had to Monday and I picked another bouquet. 10 min later she called me back to tell me the other bouquet was not available and they could not make the Monday Delivery :0. So on Tues a box of choc. dried fruit was Delivered. What happened to my edible bouquet?? ALSO I could barely understand her. *SIGH* I guess I was lucky it was even delivered!

Order for flowers place online May 4 for delivery May 6. Now May 9th, still no delivery. I have called (no answer) and left messages - no call back. I've sent email to their customer service address, no response. DO NOT USE THIS COMPANY.

I ordered an arrangement and a gift to be delivered May 10th (Mother's Day was May 8th) to my daughter in Arizona, I live in California. On May 10th I get an email that the gift is being delivered, no mention of the arrangement. I call to find out what happened to the flowers and I'm told they are out of those flower arrangements so I will receive a refund. They should have called so I could substitute another arrangement that was available. To add insult to injury they are charging more for the shipping than the cost of the gift they are delivering! I will never use 1-800-FLOWERS again!

I ordered flowers for my mother. I paid for a beautifully displayed arrangement of 24 lavender roses in a silver embossed vase. It cost me a considerable amount money! My mother emails me to send a picture of the flowers she received (grateful of course). To my dismay the arrangement appeared to be something you would buy at the grocery store. I was MAD. I called customer service, who like others state, was apologetic but I was now not going to get my corrected order for 3-4 days! So much for Mother's Day. Of course they offer me a $20 spend credit (to which I will never use and they know it).

My children ordered flowers for me for Mother's Day. They did arrive the day before, that was ok. When my children arrived, they were shocked at the arrangements, as they did not look anything like the pictures that they ordered the flowers from. I was very busy on Mother's Day, but not too busy to notice that the lilies in the arrangements were dying. By Monday they were completely dead. So I called 1800 flowers, and after 20 minutes I could not wait any longer. Called again today and they are going to refund half the money, after the customer service person told me, "You received the flowers, so we can't do anything." I asked to speak to a supervisor and then her tone changed. I will never order flowers from them again!!!