1-800-Flowers.com Reviews

Poor transport times and customer service: Placed same day order for V-Day flowers in early AM prior to start of delivery hours (9AM-8PM) & paid extra cost for same day shipping. Flowers didn't reach residence until 8 pm. This is a reoccurrence.

Flowers arrived at the last moment. Had a mix up with usual flower delivery service and paid for rush shipping Valentine’s Day. Some of the flowers were already wilted, embarrassing to give to your significant other.

When I received the order it was totally crushed and damaged. The roses were broken off. There was spilled soil and broken leaves throughout the inside of the box. Additionally their delivery service left the box out in rainstorm.

I understand that it’s Valentine’s Day so I ordered my woman 2 dozen roses to be delivered yesterday. Still no flowers and they can’t even tell me how much longer. I live close to the coast in California and they chose a florist in Nevada! That’s the other side of the Rockies!!! I just need to know how much longer, Valentine’s Day is already a bust for me!

Worst experience ever. My husband ordered Valentine’s day flowers and chocolates. When they arrived they were dead and wilting. Most of the petals fell off before I could finish unwrapping them and they had forgotten the chocolates. We called customer service and spoke to a women who could barely speak English and kept pushing for us to have a redelivery when all we wanted was our money back. We will never be ordering from them again and will be letting our friends and family to never order from them either.

I ordered flowers three days in advance. They guaranteed delivery during normal work hours. I called the customer support number one hour before the end of normal work hours and was routed to their Philippines call center. The representative named Ivember had a difficult time speaking English and reading the customer cheat sheet. She kept saying that my order is being processed and it is in transit to my location. I explained to her it can’t be being processed and in transit at the same time. So which is it? She refused to answer so I requested to speak with her manager.

You know, the website shows a beautiful bouquet of roses in a beautiful vase. You pay extra for delivery and extra if you want it on Valentine’s Day. So, you go ahead and do it. Then your girl gets the flower delivered to her job, on Valentine’s Day, in a box! WTF? IN A BOX?!? From FedEx... ??? Um... It looks nothing like the picture, flowers and vase are in a box. You put it together. For damn near $100.00! IN A BOX!!! But come-the-**-on!! Please 1-800-Flowers put a picture of a BOX saying “this is what your girl's flowers will look like when she receives them.” Never again! This is false advertising!

Never use this company. I ordered flowers to be delivered to my girlfriend on Valentine’s Day. I ordered the flowers in January, and was specific about the fact they were being delivered to a school and the school hours. They never made it to the school. They never contacted me or my girlfriend (both numbers had been provided). On my first call, I was told I couldn’t get a refund until I had received an e-mail confirmation of the missed delivery. I called back when I received a text from FedEx. They still didn’t want to refund my money and tried to get me to agree to delivery the next day at a 20% discount. I refused. They then tried to get me to agree to a 50% discount. I will never use this company again. In the future I’ll use ProFlowers or a local florist.

I ordered flowers on Feb 3 to be delivered at my wife’s office on Feb 14 Valentine's Day. Followed up today. It was supposedly tendered to FedEx on the 3rd and a tracking number was created. Unfortunately FedEx never received the flowers but created a tracking for it. So all the other ladies at the office got their flowers but my poor wife didn’t even ever have a delivery coming. Will NEVER use this company again.

My flowers that were supposed to be delivered by 12 (noon) paid extra for it and never got my flowers. Called customer service multiple time and every time they could hardly speak English or get my order correct. They couldn’t find it then when they did gave me the runaround that it should be on its way... It’s now 5:30 and nothing. Worse place ever!!

I would never use 1-800-Flowers ever again. Their customer service is horrendous. First, I sent flowers to a convalescing friend and the item that arrived was totally wrong. Second: I sent an email through the 1-800 website to complain, and received no reply. Third: I waited until the next business day and called. I couldn’t understand the agent due to his heavy accent and asked to speak to a supervisor. Fourth: I spoke to an English speaking supervisor and he assured me that a replacement delivery would be sent and an apology call made to the recipient. NEITHER HAPPENED. Fifth: I waited two days and finally called again. I asked to speak to another Supervisor and was left on hold for 48 minutes before they disconnected me entirely.

I purchased 2 Groupons for use on Valentine's day. I ordered bouquets for both my mother and daughter to be delivered today. I spent approximately 40 minutes on the phone initially as the entire company has outsourced and no one speaks great English. But I understand. The girl who placed my order applied Groupon for $15.00 per order instead of $30.00. Overnight, I was charged an additional $154.00. I spent be hours on the phone to find someone who would reimburse me. Which I did, although I haven't received it yet. Today I received a call from them asking for my daughter's address again! Clarified it with them, just to be told that "same day delivery is not an option for the zip code". Funny, it was four days ago! Worse company ever!

Single worst flower delivery of all time. Absolutely pathetic display, crammed in a box. No note. Wilted flowers. Horrible presentation. There's no way she's going to stay with me. You might as well have put the wrong name on them. You guys are a bunch of morons. Keep the money. I hope it goes towards your legal funds.

Ordered a flower arrangement to be delivered to my daughter at school on Valentine's Day. Arrangement was nowhere near how it was pictured. Poor quality flowers that were not the same type in picture. I’ve tried to contact them but so far have had no luck.

Received the flowers, but they are basically dead and didn’t come as advertised. Suppose to be tulips and iris. The irises were missing. They look absolutely awful. The personal message wasn’t in the message card. It was on the packaging slip, which I almost didn’t see. Very unprofessional.

Let me see... I paid a total of $74 for 12 chocolate covered strawberries to be sent to my wife on 2/14/2019. They charged me $20 for delivery because they guaranteed them there on the 14th. I called at approximately 1pm est and got a customer service rep that barely spoke English. This is America and English is the native language. They assured me they would be delivered by FEDEX at 3 pm EST. It is now 4 PM EST and she has received no delivery. HOW IS THAT FOR CUSTOMER SATISFACTION???

SCAM - do not use this service. You will overpay and receive a fraction of the quality of the product that they advertise in their photos on the website. I ordered the Extra Large Version that had 5 different flowers and baby's breath and berries... The delivery had 2 different flowers and looked more like a medium size... Their way of "making it right" with their "100% smile guarantee" was to give me a $20 credit for the "next" purchase. There won't be a next purchase. And $20 barely covers the delivery fee. I paid $75... Came here to leave a review and apparently it happens a lot. What a scam.

I ordered the Passion for Purple Two Dozen and Key to My Heart for delivery on 2/14/19. We received the roses and vase, however the silver key and heart set were not included. These items increased the price by $20 (before shipping) over the cost of the roses and vase alone. The reason I chose 1800 Flowers and specifically this item, is because the key and heart have special significance to my relationship with my wife, otherwise I would've simply ordered from a local florist.

I put an order in last week to be delivered on 2/13/19 and the product was not delivered. 1-800-Flowers stated that FedEx broke the vase and sent it back but did not inform me until I called them. They were supposed to send out another order today on 2/14/19 but when I checked my account it was no tracking number attached to it. So I called them back and they was informed that the arrangement would not be delivered on today either and offered me a $20 savings pass which pissed me off more because I didn’t call for a discount. I called to get my lady her flowers delivered and they offered me everything except getting her the flowers. I would have had a better chance at flying to town and delivering them myself.

First checked on phone to see where is the delivery. It stated "Order Received". Called twice to find out where is the order, is it with the third party store, on the trunk for delivery or just where is the order? The customer service has no idea. They will not provide the local store phone number or name so they can be contacted directly. Worst service ever. The customer service even told me, 'oh the local store called the recipient to say they're going to their place today'. Why would they even do that? It was suppose to be a surprise, do they do that with flowers too? Other social media will be advised to not use this service.

Paid this business extra money to ensure my wife got her flowers at work during normal office hours. I placed my order well over two weeks ago and sure enough, she’s gone the entire day thinking I forgot or didn’t care enough to send her something. Will NEVER spend another penny with these incompetent fools ever again. This is not the first time this has happened either. Buy LOCAL next year.

Received flowers delivered to me at work from my husband on Valentine’s Day and was very disappointed when I opened the box to leaves lying in the box detached from the flowers. As I got up to put water in the vase, I left a trail of leaves behind me. Every time I moved them, the leaves fell off! This would have been a pleasant surprise had I not been disappointed and embarrassed!

I ordered an arrangement of flowers, a balloon, and asked for simply “4321” placed on the delivery card. The flowers arrived, close to what they displayed, but no balloon nor card. When I requested (via email) the other items, they called me to confirm the delivery card message. They ended up delivering the balloon, but still no card. When I again sent an email, I received a response that I did not order a balloon and that the flowers were delivered. Another email from me, and a different customer service rep, Oh, we are sorry, we will gladly resend everything to my recipient today, a day later. When I sent yet another email questioning the resending a day later, I received yet another email from a different customer service rep stating the my “smile” had been delivered and they were complete with my complaint. This 1800Flowers is nothing but a HIGH Price rip-off that should be investigated and put out of business.

WISH I HAD READ THESE REVIEWS FIRST. Ordered roses for my daughter and girlfriend. No problem on ordering and delivery. The problems were the flowers and follow-up customer service. My daughter's roses were half-bloomed (closed) and bloomed, while my girlfriend's roses were wilted within 24 hours. Call to customer service was the day after delivery. First agent (broken English) offered 50% discount and gift card (like I would use this company again); I requested a full refund, and requested to speak to a supervisor--- placed on hold for 10 minutes ("engaged with another customer"- remember this); he returned and told me to email pictures of the roses (which I did within minutes) and to call back.

I ordered flowers to be delivered on Valentine’s Day. The flowers were delivered but were nowhere near the quality of the product shown in the advertisement this company showed. I was very disappointed at the least. I guess I’ve learned my lesson and I will never order from this company again.

My boyfriend surprised me today for Valentine’s Day with what should have been a beautiful bouquet of 2 dozen roses. What I got was 2 dozen sad looking roses that looked like they came from a gas station. He spent a lot of $ on these and was looking forward to surprising me and making me feel special. Instead I had to say thank you for the sweet gesture, him apologizing to me for the disappointment when it clearly wasn’t his fault and me feeling bad that he felt bad. After reading all of the reviews, I see I’m not alone. To say I’m disappointed is an understatement. I will never use 1 800 Flowers again and strongly suggest no one else does either. What a shame.

I ordered from this company with a guaranteed delivery date of February 14th 2019, I paid extra for this guaranteed delivery that appears will not happen. I emailed the company about this and received the following. "Thank you for reaching out to us. We understand the importance of expressing yourself to someone you care about. Please know that the FedEx will deliver your arrangement tomorrow. We apologize for any inconvenience this has caused and thank you for your patience." Next I received a phone call from someone who cannot speak English offering a $20 dollar coupon for my inconvenience. "Kate" the customer service rep on the phone would not let me speak with a manager. I informed her that if my order is not delivered tomorrow they will be hearing from my lawyer.

I put in a order for Valentine’s Day 4 weeks in advance. I paid an extra 14.99 in shipping to make sure it was delivered on Feb 14. When I got my tracking number it was stamped for Feb 15 delivery. I emailed the company and they assured me the delivery was on Feb 14. Checked the status again on the morning of Feb 14 and it still was listed to be delivered Feb 15. Call the company and got a barely speaking English woman in the Philippines. I’ll never make this mistake again.

Very polite, yet useless. As the title states, the service representatives were very polite, but they didn't help me at all. First of all, they accept your payment without verifying whether they can deliver to your area (I live in Canada, and they can't do business here apparently). When I called to cancel my order, they put in a REPLACEMENT order instead. I had to call back again to cancel both orders now, after having been charged for the first one. They assured me it would be refunded in 24-48 hours. 96 hours later, it still wasn't done. I had to call AGAIN to cancel it, and after speaking to a representative who told me to "hold for 3-5 minutes", I was placed on hold for 25 minutes, with no updates. I hung up and called back, and have now been told it is being processed. A week and 6 phone calls later, it may finally happen.

My order showed up missing items. Been on hold for over a hour now. I’m getting the runaround about a refund. They have messed up my fiancé gift on Valentine’s Day. This sucks. They should make it right. They offer a redelivery on the 19th. I will never buy from 1-800-Flowers again. Horrible service.

I ordered flowers for my wife for Valentine's Day. I ordered them on Feb 4th. to be delivered on Feb 14th. The flowers that showed up were wilted and some were broken at the stem. I called and emailed them. I was told the flowers I ordered were no longer available. And they choose a replacement that I didn't like. I was assured that it would be delivered on 2-14. I got an email from a sales rep sometime during the night saying that my order would NOT be delivered. So I called. waited 50 min on hold and got hung up on. Another 25 min on hold. to hear that yes it would be delivered on time and that I don't get a choice in the replacement. When I asked about the email I was informed that it was computer generated and that I should ignore it. Even tho the order numbers were different... I told them finally to refund my money. Said 3-5 days... FIND ANOTHER COMPANY TO GET FLOWERS FROM.

Well here we go guys... Another dissatisfied customer posting... This company is a SCAM. I ordered flowers last Valentine's Day (2018) to be delivered on Valentine's Day. And to my surprise at that time, the flowers did not arrive, even though I had received an email confirmation that the flowers were in fact delivered at 1pm. We have a security camera on the front door step, and reviewed the footage, and no flowers were ever delivered.

I have used the same service in years past, so I am on their email mailing list. This year I decided to up my purchase for Valentine's for my wife. Being on their advanced mailing list for discounts I placed my Valentine's order weeks in advance in January with a scheduled delivery on or before February 12. Since I know this is a busy and hectic time for this business and deliveries can get delayed due to number of deliveries. So I am playing it super safe... On the 13th I call asking, "Where are the flowers?" I was told the product I selected was not available.

So I ordered some flowers for my girl for Valentine's day and found the same flowers for a whole lot cheaper. I called them back no more than a hour after I ordered to cancel and get a refund. They said ok. I never got a email saying it was canceled or not. I called back the next day. They said it was not canceled. Now they said they can't give me my refund this week but next week. Then he said he can't do it. I told them to let me speak to his boss. He said ok. Had me on hold for 2 hours just to hang up. I'm calling my lawyer and I see a lot of people on here are experiencing the same problem. If we all get together together we can turn the hundred dollars they don't want to refund to thousands and get them shut down for all the BS they doing to people. Who is with me.

Ordered flowers for same day delivery, money come out of account as soon as I placed my order. Flowers were not delivered at all. No response from 1-800-Flowers.com. Tried emailing several times. Hope I will at least get a refund.

I just read through so many reviews that mirror my own that I don't really care to go step by step and relay what a shocking amount of individuals have already shared. The magic trick is multilayered. The language barrier is pure genius. When the customer screen resets without any indication of a message sent and there is no information on the order whilst logged in... You get to speak to someone who, as it plays out in real time is following a script. It took over ten minutes of slowly announcing my order number and having it read back to me incorrectly to establish the status of my order. I'm getting irritated again so I'll say in closing that I after the calls I checked my email constantly for the follow up on the call to rate the performance of the CSR. Of course nothing. They're doing what they're told their job is. I'll. Never. Purchase. Anything. Without. Consulting. Consumer. Affairs. Nightmare.

Being out in a California and my mother in Texas. I wanted to make her 50th birthday as special as I could. So I decided to give 1-800 Flowers a shot. Boy do I regret that, the flowers displayed in their website are far from what is actually delivered. When I called the first time I explained I was displeased with the service and was offered a 50% refund. I declined and requested a full refund, after 10 minutes in hold the rep came to the line and told me my refund would go back to my credit card. I specified if I was getting my full refund. She stated no, I asked for a supervisor and she placed me in hold, only to hang up 10 seconds later. Long story short... 45 minutes later I finally got a supervisor on the line and she stated I would be receiving a full refund. Avoid this company at all cost!

Confirmation emails mean nothing to this company. I received a phone call from customer service at 9:07 P.M. on February 13th to say the flowers I ordered for Valentine's Day won't make it. I was told they can get delivered on February 19th. I asked for a refund. I hope I get my money back. I won't be using this again! Seems like they ruined a lot of people's Valentine's Day.

Truly unbelievable that this is an operating company given the fact I've spent hours on the phone and on the company's chat help service attempting to cancel my order. They lie. They don't communicate. They probably won't refund me even though they said they would. ZERO EMAIL CONFIRMATION after 24 hours. They have absolutely ZERO clue what they are doing. Shame on their management. Shame on their CEO, Christopher McCann. A child could provide better service and communication. PLEASE DO NOT SPEND YOUR MONEY HERE. Warn your family and friends as well.

I ordered flowers to be delivered for my wife and paid $184 to have them delivered the day before Valentines. At 6:18 PM I got notified that the flowers were delivered, I checked the porch and nothing. I contacted 1-800-Flowers at 6:25 PM and told them they were not delivered. I was told that the "delivered" notification only meant that they left the florist not that they had actually been delivered. So I was told to call back after 8 PM. 8:25 PM I contacted 1-800-Flowers again, and told them still no flowers. I was then told that they hit their quota and couldn't send any more out for the day.

I ordered a flower bouquet, chocolate and a bear from this website for my girlfriend for Valentine's Day. This was on their VALENTINE'S SALE. The order arrived two days early, which was whatever, however, it is not as it was shown on website when I ordered, actually ten times worse. I called, explained the situation and asked for a refund. I was given the runaround and told their "supervisor" is busy and I was number 3 to receive a callback. Almost 4 hours later, still nothing, so I access the chat to again ask for help/refund. The chat representative did not help me and said he could not pull up my order, and to refresh the chat and try again with a new representative. I did not do that. I called on the phone again, spoke to someone and asked for a supervisor.

I will be out of town for Valentine's Day so I wanted to send flowers to my wife at her work. I ordered the flowers for delivery on February 10th to be delivered on the 14th. Due to unfortunate circumstances my wife is no longer working at the delivery site. I called on the 11th to change delivery location to my daughter's address 5 miles away. I talked to 3 different customer service representatives and all 3 refused to change delivery location... I could understand if it was less than 48 hours prior to delivery but 4 days? Will not waste my money here ever again...

Worst experience ever trying to order from 1-800-Flowers! Nobody speaks very good English and it always sounds like a birthday celebration in the background. They mess up my order and put you on hold forever and then disconnect the call so they don't have to deal with it. I spoke to a supervisor and he made it worse by duplicating my order charging me twice for the order. I had paid extra for it to be delivered on a certain day and they delivered it on the wrong day! Try explaining all this with someone who can't understand English! What a nightmare!

I placed a $70 order online for Valentine's Day 2/14/19. I received an email that said, without giving me an option, that the flowers would not be delivered until 2/19/19. I called the 1-800-Flowers number and hit the extension for existing orders. I got a recording that this line was only for new orders and immediately disconnected. I repeated the call, carefully chose the prompt for existing orders and again was hung up on. I went online and texted a customer service representative. They told me the order could not be cancelled. That it was already shipped. (I had ordered it only 2 hours before, the website stated it was not due to be shipped for another 5 days.) I asked for a manager, I was given another 800 service number to call. I called that 800 number and was told again that they could not cancel the order even though they had unilaterally changed the delivery date without consulting me.

People pay a lot for your product. I received an order from someone today and looks absolutely NOTHING like the product you portray! You show these beautiful bouquets on your site and what the customer gets is not even close.

I've read a few of the other complaints now and mine seems to be the same. I found out that my wife was not going to be at work so I needed to change the delivery address. I went online and found a form through customer service for making changes to your order. I entered all required info and the form simply resets. Did it again and again to no avail. Then I call. Customer service rep had terrible English, never asked me any info about the order. Just issuing a blanket denial of help. She stated that they will not change or cancel any order. All you can do, it seems, is dispute the charge with your bank. This feels like fraud to me. I wish there was help available.

I purchased prior to Valentine's flowers and they promised one bouquet and delivered a completely different mess. I called customer service and in his broken English all he could promise is a re-delivery after Valentine's or a refund. I took the refund that should make it to me 7-10 business days. I am so horribly disappointed in their bait-and-switch game. I will rate them on other mediums and show pics of the difference. They should not be allowed to do this to customers. The bouquet delivered looked like it was prepared by a two-year-old.

I placed an order in error, tried to correct it immediately, and was unable to do so because my order was "confirmed"!!! This is a terrible business practice. I will not be ordering again. Also, when the flowers arrived, they were so unbloomed that they looked like green twigs. I feel that this should have been included in the description if this was the way they were to be delivered so that I could have made the right choice for my needs. Customer service both by phone and email was useless. I will not be ordering again from 1-800-flowers or any affiliates.

Worst experience ever. Ordered online for 2/6 delivery. Flowers started to die the next day. Recipient called to report the poor quality and was promised another delivery. I got an email 2/8 saying they could not deliver!!! I called and was promised delivery on 2/12. I called on 2/12 and was told I could not get redelivery until 2/19!!! I asked for a full refund because I have wasted enough time trying to get a FRESH flower delivery in a timely manner. I did find out they contracted with a florist in New Jersey for a Pennsylvania residential delivery, which I thought was very odd! I guess they're after the cheapest guy around... It was a totally frustrating experience to try and call to resolve any issues, since their "customer service" agents clearly did not speak English as a first language.

Ordered flowers and a Teddy Bear for delivery between 9am and noon today. Paid extra to make sure they would be delivered within this time frame. Noon rolls around and they had not been delivered. Yet, I received an email at 8:58am saying they were delivered. I called 1800 Flowers to check the status of my order. After being on hold for 20 minutes I'm told the florist will contact me asap regarding my order and that 1800 Flowers can confirm my order was delivered at 11:42am. This was not correct. I ask a few questions to get a better idea of what's going on... No clear answers. Just that I would be getting an update soon by phone from the florist.

Not only did the flowers not arrive in time for the funeral, but when I called to request a refund, they bantered back and forth with me for about 30+ minutes. As the woman was about to give me the refund confirmation number, they somehow disconnected the line. When I called back, they bantered for another 15 minutes before telling me that it would take 1 hour to get the confirmation number and "someone" would call me back. 1 hour later, I called again and was told that it would take 24 hours to get the refund confirmation number. When I asked to speak with a Supervisor, they told me they were on another call and that I would have to call back. I insisted that I would wait to speak to the Supervisor, and here I am 20 minutes later, still waiting. Not only did the family not receive my intended gift of sympathy, not only have I not received my refund confirmation number, but I also can't get this hour of my life back.

I ordered flowers for my wife for Valentine’s Day 3 days before. I then found out she will not be where they would be delivered. I tried using the online form to change address and it simply reset the form over and over. Got in touch through a text message and they said they cannot change the address because it has already been assigned to a shop. I said, "That’s fine. I would like to cancel my order." "No sorry. We can’t do that either!" So I have to try and dispute the charge through my credit card company. On top of that I then looked at other companies and they were all cheaper. So they are not only the most expensive they also have the worst change policies I’ve ever seen!

The business does not seem set up as a scam, but works the same way. Ordering is easy. The flowers are never delivered. If you call customer service, you get people who barely speak English that cant understand you. They say they will help you or fix the issue, and may promise refunds or coupons - you will not get that either.

Very bad service and worst customer service. Tried to add something to my order after 5 minutes and they wanted to charge me 20 dólares delivery fees... Tried to speak to a supervisor. I could not. Tried to cancel my order... They did not want and they could not give me cancelation confirmation number. First and last time I try to buy something in 1800 flowers.

I ordered flowers on a Friday to be delivered on Tuesday. I found out Monday morning my wife will be on a plane for work and will not be back until Thursday. I called the company to change the deliver date. They refused to allow me to change the deliver day. I then informed them I wish to cancel the order. They refused to cancel the order. I asked to speak to a supervisor, they refused to allow me to speak to a supervisor. This was my first time doing business with this company and the last. I am amazed based upon my experience they are still in business.

Went to order a bear and balloon for my niece after her surgery. Was sending the gift to the hospital but they ended up going home. Went to change the address and it was a process. Ended up calling Customer Service and it was TERRIBLE. They gave me the cat and mouse game. I was canceling my order, after 3 phone calls I received my money back for the trouble. That was last week, checked my account today, noticed they took the money back out. Worse company I have ever dealt with. WILL NEVER TAKE MY BUSINESS TO THEM AGAIN.

They wouldn't allow me to cancel the order for my daughter or change the address. I explained she didn't want the flowers. Bad customer service. They tell me it is with FedEx but I haven't received any notification about tracking number. I would not do business with this company.

I ordered flowers for my Mom as a surprise. The bouquet I ordered was bright and colourful however what she got was white and not bright or colourful. They are pretty but probably worth half of what I paid for. She was happy because it was a nice surprise. I have ordered from other places and they’ve always been nice. I thought I’d try this company because of a promotion. I’m not sure it was worth it. I won’t order from here again. Very disappointed. And I might add they are NOT by any means inexpensive.

My husband ordered a pricey arrangement that included flowers and signature add-ons. He wanted to surprise me at work the day after our marriage. The flowers never arrived. They reportedly began an investigation which they concluded in two days. The resolution was a $20 refund. This is not the first bad experience with this company. For Mother's Day I ordered a sunflower arrangement to my mother in law to be and when I saw what she received, I was mortified. I did not file a complaint but I vowed to never order from them again. Neither of us will ever order from this company again. As Valentine's Day approaches please reconsider placing an order with this company.

We called to deliver flowers to someone in mourning, they never delivered. Not only that, they charged us twice, they will not refund, and they will not deliver. THEY ARE A SCAM. DO NOT ORDER THROUGH THEM.

First, no way to reach customer service except out-of-country operators who do not understand anything you explain. Told no supervisors ever present. Only email ever received said fruit bouquet not delivered. But they did nothing about it. Have repeatedly phoned and emailed with no response. Have no idea what to do next. I would NEVER attempt to use this company again. Don't even know if it is a legitimate company.

1-800-Flowers.com has committed FRAUD! Instead of refunding my money for flowers I never got, they charged me again a higher amount. I was supposed to be refunded $44.39. Instead of refunding the money they charged me another $75.58. A total of $119.97 for flowers I never received from them. I have contacted my bank and they are sending me a form to fill out for the fraud that was committed. They will then report 1-800-Flowers.com to the authorities.

DO NOT get flowers or any services for this company. I sent flowers to my Grandma for my Grandpa passing and my bill was $71. The next day I look at my account and had THREE charges for $71 dollars on there. Called customer service and was told it was “pre-authorization” and would be put back into my account within 48 hours. I asked them to send some kind of proof where I consented to this. They could not provide. “We do not have that Ma’am” is what I was told. Exactly I read everything- nowhere did it say anything about pre-auth, extra charges, anything. Absolutely a scam. DO NOT USE!! SCAM! SCAM!!

I ordered a very common plant 1/29/19 and they never delivered it. They took my money immediately. They kept pushing back the delivery date. Finally I said, "Forget it." I asked for a refund, a week and a half later they said it takes 24 hours to send me an email stating the refund has been processed well 72 hours later and two phone calls later to their customer service center, I still haven't even received that email. I found out that the first time I request the refund, the person who I spoke with who kept calling me the wrong name, didn't even process the refund. Second call, they supposedly processed the refund but I still have not received that email or my refund. I asked to speak with a manager 4 times and they refused to let me. I have worked in customer service 11 years and I have never had such terrible service. BASICALLY STOLE MY MONEY!!!

Ordered a bouquet that looked awesome in the picture for my anniversary. Ask for them to call me before it arrives at my wife's work and asked it to be delivered after 4. It was delivered at 12... She wasn't even there so they just left it. When she finally got there at 4 she send me a picture of it said thank you it didn't look anything like what I bought. I paid $120 for a bouquet that I could have gotten at Walmart or market basket. So the bouquet I got looked nothing like what it did in the picture. They didn't deliver that the correct time and they didn't call me so everything that I paid for I did not receive. I called customer service and they tried to offer me a 50% refund. As I complained further they offer to 75% refund and then never gave me my refund. Very disappointed with this company and I will never shop at them again. They put no effort forth to regain my business. I wouldn't recommend them to anyone ever.

I had no idea 1-800-Flowers was so sticken HORRIBLE! My flowers were not delivered on the day I selected. When I called to inquire the rep was not helpful at all. All they did was ask me a million questions about the order as if they had no record of it at all! Smh this is awful! Omg! I so hate this company. I as am severely pissed. I dont know what this site is or what "not accredited" means for 800 flowers but I'm writing another review to the BBB. This company needs to be shut down!

I placed an order yesterday and was charged $76.81 yesterday. Imagine my surprise when I was charged another $76.81 today. That is $153.62 taken out of my account for one order. I called customer service, “Oh we’ll refund you in 5 days.” I asked why this happened, “our system glitches all the time.” If it always happens, it needs to be fixed.

I placed an order 8 days in advance of the delivery date. I noticed that 1800Flowers charged my account twice. I called and spent 25 minutes trying to explain the double charge on my account and the gentlemen with the HEAVY accent from India just kept reminding me to give him a good review on the survey. I finally, after asking several times, got transferred to the billing department.

Fruit basket - 24 hours delivery means when they get around to it. They asked for a number and email address but did not bother to call when nobody answered the doorbell. Never received an email confirmation. Had to call customer service 5 times.

So I placed an order this morning for Valentine's day for my girlfriend. I ordered 2 dozen long stem roses. There is a promotion going on using chasepay40 which is 40% off the total, but only for Valentine's Days collection. So I found what I wanted and noticed after checking out that the discount didn't apply. So I called customer service (which is outsourced in India) and they first told me that there is no supervisor on duty. Then I tried to resolve and they applied the promo code but the refund would be 2 billing cycles. They don't know my situation and offered nothing to compensate. So I hang up.

After ordering from 1800 Flowers, I submitted a review to customer service. My recipient was of course very grateful for the flowers but they were nothing like I ordered. I gave feedback that they weren't what I ordered but did not request further action. they took it upon themselves to tell the florist that they would not pay for the flowers so the florist called my friend to let her know they would be coming to pick them up.

This has been the worst services ever. Do not I repeat don't pay the extra fee to have it delivered this next day. I had flower suppose to be deliver to a funeral home and because they got the order in late they want to deliver it the next day. Hellooo the funeral the next day. What good would that do, and then will not put the order in so someone can go pick it up. This is the worst ever. On top of that all the agents speaks the worst English ever!!! Don't do it. Go somewhere else.

Terrible experience. Ordered a tasteful arrangement for my Grandmother's 87th birthday well in advance of the date. They took my money just fine on the website with no indication of any issue. Day of, I receive a call from India informing me that the address is outside the delivery area for that arrangement. Gee, that would have been great to know in advance of the date. They stated they would be sending a "birthday arrangement of two dozen mixed Roses" in its place for the same price. Sounded okay, even though it would be arriving a day late.

This has been the worst experience ever! This company failed to deliver my order not just one time but now twice as of today. They tried giving me some lame excuses as to why etc. I have spent wasted time on the phone with hours totalling over 4 the past day just to learn they wanted to schedule my delivery for 4 more days. The deliverance is horrible and the promises along with the lies are just too much. I will be notifying everyone I possibly can on this experience and the lack of respect, care as the customer. This has been rather frustrating...

I ordered the pooch party flower arrangement with balloon for my wife’s birthday. She is a dog lover. The balloon and flowers arrived and the flowers were fresh and in excellent shape. But no stuffed pooch. Won’t be using this company again.

My order was never delivered. When I asked for the Florist's name that was suppose to make the delivery, they said they could not tell me due to privacy regulations. They do not have reliable florists to deliver flowers. Do not use them.

In response to the company's satisfaction survey - which focused on the OVERSEAS CALL CENTER operator performance rather than the outcome of the transaction I had pre-paid for in good faith - I answered: "If Marie Abbygail was responding per 1800flowers corporate guidelines then the problem is not so much her competency, but the standards with which the company conducts business. Unfortunately my call only resulted in a drawn-out waste of my time. I suspect that Marie was reciting the script exactly as she was trained to do, and where the script left off she repeated my own comments back to me as if it was her own unique understanding of my issue.

Ordered same day balloon delivery for my Granddaughter's birthday. No time during the ordering process was I notified that the delivery could not be done as a same day. Received an email 2 hrs later stating there was a problem with the delivery - no other explanation. I called customer service and talked with a representative named Anna who barely spoke English. Kept placing me on hold and kept contradicting herself.

NEVER AGAIN. Failed to deliver on my deceased nephew's birthday. I cannot believe the total FAIL. Been on hold now ten minutes for an explanation. This was a somber day to be recognized. UNREAL. Who does this!? Find another service. I cannot even get a human on the phone.

I regret that I had to assign even one star to 1-800-FLOWERS. I recently ordered flowers to be delivered to a friend who lost a family member. I paid extra for delivery on the day of the funeral. On the scheduled delivery day, I received a call and an email from 1-800-FLOWERS indicating there was an issue with my order. I called and spoke with a customer service representative who could not speak or understand English. I was told there was no issue and that the flowers would be delivered. They were not delivered. I called customer service again the following day and again was put on the line with a representative that could not speak English.

In the past 2 days I have received 2 separate flower deliveries to my home- I have been ill and these were gifts from a friend and also cousins. I received boxed orchids. It is obvious to me that orchids should not even be an option for delivery in the middle of winter to certain parts of the country! What is 1-800-FLOWERS thinking in offering such incredibly fragile plants for delivery - this week the polar vortex too!! Both orchids arrived frozen and when brought to room temperature went limp and shriveled up. I was heartbroken. When I called 1-800-FLOWERS to request another arrangement to be sent as a REPLACEMENT. I was in the phone for 20 minutes. The customer service rep probably put me on hold 5 times to speak to her supervisor. Each time a different delivery date and different arrangement was re-substituted. Unbelievable! Do not use this company as recipients can be so disappointed!

I had purchased Flowers for my 95 year old Grandmother who lives out of state. They arrived frozen and completely trashed. So I made calls to the company trying to get 100% refund, no surprise you are calling INDIA. You will be lied to... No manager on site etc etc... You get put on hold on after you tell them that you've already heard their repeated promises of 50% refund, 75% refund. They actually said to me that they need to speak to my 95 year old grandmother who lives in a nursing home and have her send the old flowers back for a product review. This company is unreal!!! You make more phone calls, just to hear the same promises and guarantees. Now we will wait to see if the refund even shows up. Complete failure of a company. Terrible business practices. Scam??? Do not use 1-800-Flowers.com. I never do reviews, but this needs to be said and people need to know that this business is AWFUL.

The ordering process is fairly straightforward, you find what you want, you provide information and they take your money. The ONLY issue is that if they don’t deliver your order they won’t refund your money. You read that correctly, they take your money even if they don’t deliver your order. I don’t think I need to elaborate on this.

I spent $54.41 for a Birthday Flower Delivery paying an additional $17.21 for next day delivery. To no avail it was never delivered. Do not use them. A complete scam. Totally ruined my friend’ birthday.

DO NOT ORDER FROM THEM. THEY WILL STEAL FROM YOU. I ordered 2 arrangements for my sister's funeral. They deducted for the 2 arrangements together, Then deducted for each arrangement separately. They claimed they only saw one order in their system, not the duplicates. It wouldn't have been so bad if they acknowledged the error and corrected it. But they didn't. Now I have to file for unauthorized activity on my account. Meanwhile I am out of money. I had a problem once before with flowers that were supposed to be delivered before a funeral. They said they would send a note to be sure of delivery. I never saw the flowers. The florist said that if the order was placed after a certain hr, so they wouldn't have confirmed that delivery time. But now I know you can't trust them. Hope I don't have to file suit.

I ordered a $49.95 bunch of flowers for a sick friend and after I hit submit was shocked to see they tacked on another $30 for delivery fees, bringing the total up to $79.95 for a basic vase of flowers! I immediately called customer service to cancel the order and the rep offered to cut the price by 50% if I'd follow through with it. Despite this entire interaction taking place within 15 minutes from start to finish I was told it would take one to two billing cycles AKA (one to two months) for the refund to appear on my credit card statement, in other words beyond the deadline that I can dispute the charge. I will NEVER AGAIN use this SCAM COMPANY for anything in the future.

I ordered an arrangement online for my mother's birthday. A few hours later they called asking permission to substitute yellow roses as the florist was out of those. I agreed but with a 20% discount. They ultimately delivered an arrangement. My mom sent a picture and I nearly dropped my phone. They had substituted way more than the yellow roses and the arrangement looked like a five year old stuck cut flowers in a vase... I shouldn't even refer to it as an arrangement.

Have to share my experience with 1-800-Flowers.com today. I hope no one else experiences their awful service. I would avoid using them at all costs! Today is Nana's 93rd birthday so we ordered a floral arrangement with a balloon to be delivered to her today. Around 10:30 am, I went on 1-800-Flowers.com website, selected same day delivery options, selected an arrangement, entered all the delivery and billing information, and placed my order.

I placed a order on 1/25/2019 for almost 300.00 for flowers for a funeral service that takes place on 1/26/2019. I loss a loved one and ordered flowers for the service and I paid same day delivery and to get home at midnight and find out the flowers was not delivered so I chat online with a customer service person who says, "Oh we called you. The delivery person made his rounds and the flowers did not get delivered." I said, "What? I have no missed call, no voicemail so I was not called." I said, "So, the service is in the morning. When are they going to be delivered?" He said, "Tomorrow." I said again, "What time? These are the only flowers that was ordered." He said, "If the service is at 11:00 am we will try to have them there by then." Really? All the hurt and pain our family going through to have to deal with this mess. This is crazy. I will never order from them again. Shame on them.

In 21 years I never missed a birthday for my daughter. There were times we had no money but there was always something there. 3 days ago I placed my order. Paid for delivery paid extra for the rush fee. The flowers and gifts were never there. Also it showed that no action was taken on my order in their website. Was there a call? No. But I understand that. Was an email sent saying they goofed? No. They screwed that up too. So my daughter called me this evening from the hospital. With no excitement from the flowers. The nerve of the customer service person who answered saying, "How can I put a smile on your face." Also I had to ask for an apology. She said, "I will send you a 20 dollar discount on your next order." Keep it. Your customer service is terrible. When they can't confirm if an order is executed you have problems.

I ordered *in advance* for a beautiful $100 bouquet of flowers to be delivered to my fiancée "during business hours". Well I guess it was my mistake for using 1800flowers because the flowers were shipped via FedEx and delivered AFTER the business closed. I prepared ahead of time to make sure I'm not doing a same day delivery or anything that would possibly screw this up.

I placed an order for same day flowers, they were not delivered. I called to find out the local florist and spoke with her, she stated that she declined the order because she could not deliver it same day. I spent the next three hours speaking to 6 different “representatives” who could not understand anything I said and whom I could not understand in return. They only keep parroting back at me that “another agent is working on the order” over and over and over again. There is no one to talk to, no one to give you information, they would not cancel my order and they kept saying the “manager/supervisor” is busy, aka does not exist. There is ZERO accountability. The worst company I’ve ever had to deal with. I resorted to canceling my credit card to prevent the charges from this company. This is a complete scam.

I ordered a spray for my aunt’s funeral in the Washington DC area. The spray was delivered, however, when I received my credit card statement, I had been charged twice for my order for the flowers; in fact, two different prices. When I called to be refunded for one of the charges, I was told they will not issue a refund because they claimed I order the same flower twice (on two separate days) for my aunt's funeral. This is crazy! These people had charged my credit card for an additional spray.

I placed an order with 1800 Flowers to be delivered the same day. I was in FL and my wife was in San Diego. They took my order which took a long time to process because the agent could not get the area code right. About an hour later I get a call for another customer service agent to review the order. I figured two agents could not mess it up. I get notified by friends in San Diego the order had not arrived. Called 1800 Flowers and found out they released the order to a Va florist. The whole process was awful. This was a time sensitive delivery that they totally messed up. I will NEVER use them again. I will look up local florist in the area I want to send flowers. New lesson learned - look up companies and their ratings before you deal with them. 1800 Flowers has awful ratings.

It's too much different between delivered flower and website catalog. It's just cheating. I lost my face. I have received a picture from receiver of flower with a shock. It's too small and insignificant.

I ordered three arrangements last week to be delivered early today. I am later told they will not be delivered until 8:00 local time, and two of these are going to businesses that close by then. To make matters worse, 1-800-Flowers CALLS the recipients and tells them they are coming! When you try to call in, you cannot reach anyone, and when you get a call back it is from an overseas operator that cannot understand English. WORST SERVICE EVER!

My husband ordered flowers for our anniversary to be delivered to my work. He spent $80 including delivery. I have never seen more pitiful flowers. I would have never asked how much he spent on a gift but when it arrived in such poor condition and only lasted 9 days I had to ask. I was a florist myself for several years in my college days and whoever made this arrangement had no idea what they were doing! The stems were cut too short so they were not in the water, there were 2 roses, 7 carnations (of which some were stems with no flower on, I believe they were chopping the carnations down to make them look like more flowers leaving a bud on each section of stem but these buds don't open if you know anything about flowers) and leaves in a vase I've seen at the dollar store! About $20 value by my estimate!

I purchased an annual membership to 1-800-Flowers for free delivery for 1 year on 11/12/2018. When I went to place an order for flowers on January 8th I noticed I had been charged for the service but was still required to pay for delivery of flowers because the website did not show my membership as active. Since January 8th (today is 21st) I have been fighting with them to get the issue resolved and they have not yet resolved the issue or given me a refund.

We’re in NY, my sister-in-law is in Colorado Springs where her husband is stationed. We purchased a groupon and placed an order on 1-800-Flowers.com. During the order it was frustrating so we called them and they guided us through ordering correctly. We placed the order 3 days early for a simple birthday bouquet with no customizations. We received our receipt and delivery eta emails. Today, 3 days later the order is to be delivered - instead we get an email notifying us it will be delayed 3 more days.

I specifically ordered the “A-DOG-able For Fall” arrangement for someone for a very particular reason. And I got a confirmation email, saying that they would be sending that Fall arrangement (it even included the correct picture of what I had ordered). What got sent, was NOT this Fall arrangement, but something totally different. It had NO Fall colors at all! Extremely disappointed!!! I will NEVER use 1-800-Flowers... ever again!

I ordered a Groupon for my best friend’s birthday to send flowers. The code did not work. Ended up getting a refund from Groupon. I ordered the bouquet directly from the site. I spent $60. They sent a bouquet of cheap bright carnations!!! It looked nothing like the picture. They agreed to send the right one. I called and told my friend. Then they said they could not. No florists available. I cried and asked them to send a nice, comparable bouquet. They sent the damn carnations yet again. False advertising! I’m done! Never use this company. It’s a sham!!!

Ordered the Peppermint Rose Bouquet 18-36 Stems - 36 Stems with Red Vase. What showed up was a dozen or so completely different flowers and only one was in bloom. In addition the vase was nowhere near the same as promised. There was no communication until after we called and complained. They then stated that those items were not in stock. They just randomly picked something completely different. They promised us they would send out 24 roses in a red vase by Dec 27th. By the 29th they had not appeared and they would not give us a new estimate. It took an hour on the phone to get any sort of refund. All in all I'll stick with FTD as their service has always been great. Stay far away from this joke of a company.

Our family order a sympathy wreath to be sent to a long time family friend. Notified over a week from the order date that the wreath wasn't even in stock. All that was offered was an apology and suggested replacement. Very poor customer service. Notice how many complaints they have received on their FB page, this site, etc. especially over the last few days. Usually means a company isn't doing well.

I ordered lilies and a birthday bear to be delivered to my daughter at school on her birthday and paid extra for the bear to be delivered on that day... Well needless to say, the flowers showed up AFTER school hours and the bear didn't show until the following day!!! When I emailed the company about it, they kept blowing me off and telling me that my order didn't have a bear so I emailed them a copy of my confirmation email. All I got in return was an email updating me that the bear had been delivered and they hoped they could deliver another smile for me in the future!! What a joke!! AND... the extra $8 that I paid for, to be delivered on the date needed... I received a partial return!! So I guess thank you 1-800-Flowers.com for the rotten flowers you sent my daughter the day AFTER her birthday. Next year for my daughter's sweet 16 I'll be putting my order in elsewhere and locally!!

Website promises same day delivery and uses a countdown mechanism to pressure you to buy. So you buy and get an email confirmation of same day delivery. An hour or so later you receive a phone call reporting they are not able to deliver and will the next day. Arrangements are made. No delivery the next day, no notification that delivery won't be made. The only way you know is by asking the recipient if they received a delivery from you... Surprise, the answer is no they have not.

Ordered flowers on Saturday, they said they could deliver Saturday afternoon. They called back after 2 hours and asked if they could deliver on Sunday. I said sure... No flowers Sunday. Called Sunday night, they apologized and said they would give me a bigger arrangement and a $20 gift card for my problems. No flowers Monday. Called Monday - after 10 minutes on hold they hung up on me. Called again - they asked for me to hold again - said, "No. Please call me back." That was 40 minutes ago. No call back. MAKE SURE YOU CALL DIRECTLY TO A FLOWER STORE. All of the agents I spoke to were obviously foreign so I'm guessing they offshore their calls to the Philippines.

My daughter in law in another state was seriously injured suffering a spinal fracture of her leg requiring complicated surgery. I wanted to send her flowers to greet her when she returned home from surgery. Saturday, 01/12/19, before noon, I ordered an arrangement to be sent to her THAT DAY. Very late Sat afternoon I got a call from an Asian man with very poor English who told me they didn’t have the flowers for the arrangement I wanted to send. And that he couldn’t deliver it as I had ordered (and paid extra for) on Saturday, but made me choose something else to be delivered on Sunday (he promised). It was not delivered on Sunday.

Placed an order for a cute basket of flowers with butterfly pick for my mother as a thank you. Customer service called me today to tell me the florist rejected it as too small. Call was disconnected while waiting for representative to get back to me from being on hold. I call back again. Get obviously off-shored representative, same as first time, who is hard to understand. They tell me because our call got disconnected, the other representative authorized them to send roses in a box instead. I asked if this was just a box of roses or was there a vase or anything special? And she said no. I said, "I did not authorize that." They said, "Sorry, we already did it." I said, "Well, that's a pretty big deal to me and I won't be using you again."

My 3 yr old granddaughter had her tonsils out so I wanted to send her flowers and a get well bear! I ordered over the phone flowers with get well soon sign which came with a white bear. I asked if they could use the get well Berrington bear instead and she said yes! Well they got the package the next day and it contained 2 thinking of you bears and 2 bags of chocolate chip cookies!!! I called customer service. They wanted to send her Valentine roses, dude that’s not what I ordered, a 3 yr old doesn’t want roses so I then demanded my refund and they would only give me 50% money back! I realize it’s the thought that counts but I am devastated. I tried to do something special...ugh.

I ordered 2 succulent planters - reclaimed wood troughs with 5 small succulents each - for Christmas gifts. I had them sent to me as they were to be received a few days before I would see the recipients and I expected they would need some water. I also wanted to inspect them. The plants themselves were fine though dry as expected. The troughs were supposed to include a liner, which they did not. And one of them had a 2" chunk missing from the bottom with a nail fully exposed. The missing 'chunk" was not in the box, so it was clear that it was packaged for shipping in this condition.

Be aware this company is dishonest. I used them all the time but not anymore. My daughter had surgery and I purchased flowers from 1800Flowers to be delivered. The flowers looked nothing like what I paid for. With how expensive they are and what you get is disheartening. I complained to them and they told me at first they would give me $20 towards my next order. I told them that I will never order flowers from them again. So they said they would send new flowers at no charge and refund me 50%. After a month there were no flowers sent and I am still waiting on a refund. A very dissatisfied customer.

I have used 1-800-Flowers in the past, but will never, ever use it again. If I could give it zero stars, I would. A dear friend who moved to a different part of the country passed away. I ordered a lovely arrangement to be sent to the funeral home, paying with my debit card. The money was duly deducted from my account and notice sent that the arrangement was taken care of.

We ordered an arrangement to be delivered to the viewing of a deceased family member. It was to be delivered on 1/4/2019. We received an email showing delivery on 1/4/2019 @ 3:35 PM. We arrived at the funeral home at 4:50 PM and did not see our flowers. Along with the funeral director, we looked at every floral setting within the entire funeral home without finding our floral arrangement. There was only one viewing at the funeral home that day so it was impossible for it to have been delivered and misrouted.

We ordered a flower arrangement to be delivered BEFORE 5pm. We called the person after 5pm because we had not heard from them and learned that NO flowers had been delivered. We got a call from the person the next day saying they had not gone to bed until after 11pm, NO flowers! They said that the flowers were by the front door that morning? Filed a complaint, nothing happened because the delivery was made! NEVER ORDER FROM THEM AGAIN!

I received an Azalea Topiary, which is a potted plant, on Dec. 22, 2018 from a friend. By Dec. 24 the flowers and leaves were dark and wilted. The dirt felt moist upon receipt and I watered when needed. (I know very well how to care for plants.) I kept thinking the plant would perk up. By Jan. 1, 2019 the flowers and leaves were dried and falling off. By Jan. 5 the plant appeared dead. I called customer service on Jan. 5 and spoke to Tooly (or something like that.) She asked what took me so long to call about my arrangement. She kept calling it an arrangement and I kept telling her was a PLANT and I thought it would perk up. She told me they have a policy that only allows 7 days to process a complaint and there was nothing she could do.

Looks great online. Found what appeared to be a good deal for $39.99. THAT IS THE ONLY MONETARY FIGURE THAT APPEARED AT CHECKOUT, so I thought it was the total. Card charged $64.97! Watch your back with these shysters!

On December 21st, 2018, I ordered two $70 arrangements to be sent to my niece and my friend whom I would be visiting in Christmas Eve. When I saw the arrangements that were delivered, I was mortified! They were tiny and looked nothing like what I ordered. I sent email complaints to 1-800-Flowers customer service and received assurances that they would both be redelivered through a different local florist at no additional cost to me. I was initially quite pleased how quickly they responded and offered to make it right.

I ordered an expensive Christmas arrangement to send for a very special occasion one week in advance. The arrangement that was delivered 3 days before Christmas and looked absolutely NOTHING like what I ordered and was pretty ugly. The recipient of course sent a nice message with a photo of the arrangement. I was shocked to see how inferior it was to what I ordered and called to complain. They apologized and said they would resend the correct arrangement and it would be delivered Christmas Eve. I told the recipient that the flowers I ordered were actually much nicer and advised they would be redelivered on 12/24.

I ordered a Christmas arrangement to be delivered on December 22. I ordered ahead of time, and the money was taken out of my account right away. A few days later I tried to check on the status of my order, but there was no order. Money was still pending. I called customer service and two hours later I had still not found anyone who spoke and understood English. Someone finally said the order didn't go through and the charges would be taken off my credit card in 3-5 business days. When the charges came off, I reordered, only to have the same experience. I was told they were having problems with the online ordering process, so I ordered by phone. Everything seemed fine, and the second charge came off.

Ordered flowers at the beginning of December 2018 for my parents' 60th anniversary and my mom's birthday. Both were on the same day. I ordered the flowers on a Monday, December 3rd and requested that they be delivered that Thursday. Should be plenty of time for the shipping and delivery. Flowers never showed up on Thursday. When I tracked them, it said that they were on the truck for delivery but it would not post an expected delivery time. Flowers never showed up. 1-800-Flowers offered to send new flowers the following Monday. Those flowers never showed up. Then they sent me a $20 coupon like I would really use them again. Mom called me yesterday, January 2nd, and said that the flowers finally showed up. Flowers were basically liquefied and the vase was shattered. Just one month late.

I placed A same day order. When it was delivered, it was not what I ordered, much smaller and the incorrect flowers. It was delivered to a hospital with a black bow on it. When I contacted customer service they said they would redeliver 5 days later. I have sent over 8 emails to customer service and they still have not sent the proper corrected arrangement. I feel that this company does not send with a promote and offer on the website. The entire process was very misleading. They should be allowed to get away with this. All consumers should know this is a terrible company. One note, customer service is on top of responding. The flowers and delivery do not match what they promise.

We went online to order an arrangement for our grandmother who was hospitalized due to an accident. We are on a strict budget but still wanted to send something as we live far away. Not only did the arrangement come in $10 higher than advertised, there was an additional $17 service charge tacked on AFTER checkout. Would never recommend this site. Ever!!

I live in an apt. building in NYC. The sender sent me an email & a flower delivery was to deliver today! I put aside everything to wait. I was told the time frame is between 9am & 8pm. I waited ALL day!! No flowers. I asked them to refund the sender!! I cannot be home 8 hours waiting for a delivery again!!!

Ordered a dozen strawberries from them, they did not the colors right. They also did not deliver the gift message I had written. Really disappointed with their service. Will not use them again, I won't waste time and money on services that don't deliver exactly what you order.

I ordered a large sympathy bouquet from the next day delivery section to be delivered to the home prior to the funeral. It was confirmed with a ten day lead time. I sent an email to correct the delivery date. Two days after it was to be delivered, I phoned the company and customer service could still not reach the florist who was to fill the order. It was obviously not delivered. I was on hold for 90 minutes and did not get the issue resolved. I placed another order directly with a local florist and then called customer service for a second time to cancel my order. They promptly did so with a two cycle credit to my card -- SIXTY days for a refund. Will never use this company again.

Ordered same day delivery flowers with a balloon for my Mother In Law's Birthday 12/24. Fast forward to 12/31, still no delivery and 1-800-Flowers is refusing to refund my $90.00! They have my money - no product delivered for it. Unreal! Save your money, save your frustrations and do not use this company!

My YorkiePoo (Fred) had eye surgery and had just turned two. My daughter who is living in Germany (work) knew I was upset with his surgery and taking care of him was taking a toll on me and the holidays were approaching and I felt down and out. She called me and told me she had something special sent to me to arrive the next day. So when I opened the door and saw flowers in the shape of my dog with holiday decor in a chimney, I could of cried. It was the most beautiful floral arrangement I have ever seen. It lasted three and a half weeks (with watering). It made my holiday one of the best. Thank you.

I tried to order flowers for my grandma’s 99th birthday. They won’t deliver them, because they can’t find a florist to deliver them to “AN AIR FORCE BASE.” My grandma does not live on an air force base. The address is correct. I’ve been a customer for years. This was always my cute go to for all occasions. I’ve never had an issue until now. I ordered the most expensive product I’ve ever bought and keep in mind I did same day delivery so I was charged for that as well. They did not call me. They did not leave a voicemail. I got only an email. I replied asking for someone to please contact me or just deliver the order. I was sent another generic email response about an air force base again. If I was there I would have picked up her favorite flowers myself.

I have used 1800flowers.com for years now, I can't be shy with my review, they are awesome, great service, very communicative, and addresses issues with delivery very promptly and efficiently. Their products are delivered as described and in excellent shape. I highly recommend this company and services.

I placed an order for flowers and a balloon for my mom's birthday and even paid extra for the order to be delivered on Sunday but the order never showed up. I called their customer service department after they left me a voicemail message and did not get an answer why the delivery was not made. They said they would call me back in 30 minutes and never did.

1-800-Flowers isn’t exactly cheap but the flowers arrived in perfect condition and my mother absolutely loved them. So it was worth it. They lasted almost 2 wks and the vase was very nice as well. The bouquet was quite large and made a beautiful presentation.

I order every year and paid for the expedited delivery for 5 addresses. 3 addresses received their items, however 2 of the locations did not receive their items until late the next day. I could have saved $3.99 for each of those if I had picked them to be delivered on 12/27. When I reached out the to company about refunding the expedited delivery for those 2 addresses they said they could not refund me the $3.99. So I paid $3.99 * 2 for regular delivery, when it should have cost me nothing and the company does not have customer service or care to fix it. I will not order again from them.

I ordered flowers for a same day delivery and they never showed up and when I called to track the order they told me the florist didn't have any flowers? And then couldn't tell me when they would be delivered. I will never order from this service again.

I have ordered flowers from them several times and every time it is a complete disaster. This was the last time. I ordered (3) sets of flowers to be delivered to (3) different addresses for the loss of a loved one. I specifically stated to the man on the phone they needed to be delivered in the early morning. Here I sit it is now 6:25 p.m. and (2) of the (3) orders still are not delivered. They act like it is no big deal "well we have until 8 p.m. to deliver and if it is not delivered by then, then you can call us back" that was the response I received. WTF... Our country needs to take the jobs away from these Indians on the phone. You call and can't understand a word they are saying. This is the absolute last time I will let this company ** an order for me... How embarrassing it is. Absolute HORRIBLE CUSTOMER SERVICE.

The delivery was really quick and the worker was quite pleasant. There was a lot of selections of flowers and the colors gave the arrangement a very nice presentation. The flowers looked really fresh and arranged really nice. A great experience all around.

I ordered the large $100 floral tabletop “tree” on 12/18 to be delivered on 12/22. After no delivery arrived I phoned customer service. I was told twice the flowers would definitely still be delivered on 12/22. By 9 pm I knew there was a breakdown. A new customer service agent claimed the florist was “not picking up” the phone. There was nothing she could do. By this time there could be no Sunday or holiday deliveries for the next two days and no one could locate my arrangement. On Dec 24 a box of greens and single carnations was delivered (recipients out for Christmas Eve). This was most embarrassing coming from a company I have dealt with for many years. I understand a busy holiday but there need to be communication! The arrangement was left to freeze and I was offered a 50% discount. Sorry 1-800. No more orders from me.

Ordered flowers for my niece's birthday thinking she'd be home to receive them (from 1-800-FLOWERS). I discovered at the last moment, after placing the order, that she'd be in California visiting her brother. The company immediately switched addresses and the flowers arrived in a timely manner.

I wish I had read the reviews first! I ordered an arrangement for my mother for Christmas. The delivery looked like a second grader put it together, NOTHING like what I ordered and paid for. I then spent an hour with the company rep to find a replacement and schedule delivery after Christmas. Then on Christmas Eve, I get an email to inform me that 1-800-Flowers unilaterally cancelled the re-delivery without communication or reason. After contacting customer service, the email I get essentially says “sorry you’re disappointed, but we look forward to serving you in the future”. Why in the world would I even consider using them again after this kind of debacle?!?

I ordered a Christmas arrangement on 12/20/2018 that was to be delivered on 12/22/18. It never happened. The florist contracted to deliver the flowers did not fulfill the order (the shop owner is someone I was told is named Ruby somewhere in the vicinity of Lawrenceburg/Frankfort KY). When I called on 12/24/2018 to inquire about the order I was told another florist would deliver the arrangement on Christmas (today). This morning I was informed via email that the arrangement I had ordered was not what would be delivered. The arrangement delivered was not at all what I ordered. It wasn't even a Christmas arrangement. This is not the first time something I ordered from them could not be delivered, but it will be the last.

I ordered what I thought would be a beautiful arrangement for Christmas for my Mother. I called her during the day to see to if she received the package and nothing had come in. By 6 pm that evening, I received an e-mail stating the flowers had been delivered. She never received anything. I was offered another arrangement (not the one I ordered) for delivery the day AFTER Christmas. How ridiculous.

I had ordered flowers from this company on December 20, 2017, and never had any more dealings with them after that. About a week ago, I went online to check my Discover card charges and found an unauthorized charge from this company. When I contacted Discover, I was told to call the company directly, which I did. I was told that this was an "annual passport" charge. I did not even know what that meant, but told her in no uncertain terms that this was NOT authorized, not wanted, nor asked for. It took 2 days, but they finally credited my account at Discover and now I will spread the word about this company. DON'T DEAL WITH THEM!!!

I have placed two orders with 1-800-Flowers - BOTH of which they have screwed up. In both cases the orders were slated as "out for delivery" on their website, but never arrived. The first order messed up my wife's Valentine's Day. The second (I know I should have known better after the first experience) screwed up my sister's Christmas. To make matters worse they tried to make excuses about calling me and it "going to voicemail" and "number not in service" (they couldn't decide which)... But their website showed the reality that the orders were just plain lost and they did not lift a finger to notify me by phone, email nor on the order status online. HORRIBLE SERVICE!

I love flowers and in order to minimize cost. The shipping and taxes are too expensive! If these flower sites wish to stay in business. They really should minimize cost to maximize their business!!!

This company abusive and will put you through the wringer. I ordered several arrangements (one being sensitive as a condolence to a family member at Christmas time), and it was never delivered. They kept me on the phone over the course of two days for over 5 hours. They did not offer to refund... wanted me to appreciate a 50% refund for a Christmas/Condolence arrangement that would arrive dried up after sitting on a truck for 5 days, AFTER Christmas. They gauge on the Passport Membership and will not refund despite not upholding their promises. Another delivery from Popcorn.com (affiliated company) that was placed on the same order did not show up either.

Friend's mother ended in the hospital. Since she was going to be there for Christmas I wanted FESTIVE. They substituted a vase with flowers instead of a Christmas ornament. She hasn't received the flowers. If she ever gets them. Received an email that they were on their way at 8.a.m. Not delivered and it's 1p.m. Second arrangement to my friend has the Santa paws but no other flowers. The back of the arrangement has a pine bow only. No flowers. 150.00 of disappointed.

I placed an order on 12/14/18 for flower delivery on 12/21/18. The flowers were never delivered and when I called customer service to cancel a late delivery, I was told they were in route. Asked for a supervisor, but told all supervisors busy. I asked for a full refund and was told that I’d get one after the late delivery was accepted. The late Delivery is unacceptable. I asked that a Supervisor call me and I was told that there is no guarantee that a Supervisor would call. I was told to call back for a refund.

I will NEVER use them again and high recommend no one else do either. All they do is take your money and then make up lies when it’s never delivered. Seriously horrendous company. Extremely unreliable and will lie to you every time you call to check on your order.

Ordered floral arrangement for 12/21 delivery. It was not delivered. Paypal account was debited. Called customer service. They could not guarantee delivery before Christmas. I canceled the order and now waiting for refund. Filed report with Paypal. Do not use 1-800-Flowers. Horrible customer service. They should not be in this business. I contacted a local florist and ordered directly.

I ordered some flowers to be delivered for a funeral over the phone. Never received my receipt. I called and called for an entire week. Found out they spelled my name wrong... twice. But even after correcting my name they still never sent my receipt. Seven days into this and I still don’t have my receipt, yet they say they are sending it. Their customer service is really bad. They can’t spell. I will never call them again.

When I saw how the arrangement looked in the photo it was so large and beautiful, however when the delivery was made to my mother for Mother's Day I was very disappointed. The arrangement looked lifeless, as if the flowers were not fresh and they were in a box. I would have preferred them to be fresh, of course and in a case.