1-800-Flowers.com Reviews

I placed a same day delivery order with this company since so many patients get flowers from them. I called 4 hours after I ordered to find out what time the flowers would arrive, and they told me since it’s a hospital it’ll be between 9a-3p. I informed that it was already 348pm so that was not accurate, they then put me on hold and spoke to the flower shop, who said they guaranteed delivery by 5pm. I called again at 520pm and still no flowers. The woman on the line could care less that I was upset or needed these flowers delivered ASAP due to the recipient leaving at 730pm.

I ordered flowers for delivery and they were delivered to the wrong address even though I gave them the correct address. I contacted them right away and they said they would redeliver that day. That did not happen and when I contacted them again they said again they would redeliver and again it did not happen. All I would get was a form response and a promise that they would take care of it which two days later it was not resolved. My experience with this company was very poor. This was not the first time this has happened. This was a Christmas gift which now the recipient will not get. I will never use this company again. I DM the customer service and they were no help then they publicly published my tweet from our private exchanges which I had to try to delete. They finally said they would refund me and not fix the situation. No heart.

What a terrible experience. On December 17th I ordered online a Christmas flower tree. Same one I have ordered many times. After the money is removed from my account almost 100 dollars I get a phone call that says they can’t get this in my area. On December 19th I call you guys again and ask why my refund is not there yet. You tell me 3 to 5 days. Are you kidding me. Then the salesperson says, "Oh yeah we can get that in your area." So we order it again using my Groupon code, and a 20 dollar courtesy discount for inconvenience. But oh yeah we’re gonna take almost 90+ dollars out of your bank until the process is complete then it will come down to 64.

In Dec 2016, I ordered a delivery of a cookie gift from 1-800-flowers and the delivery was OK. This year, in December 2017, I ordered two deliveries (to businesses), each for a sweet-roll assortment. The deliveries were to be made Dec. 20 - on Dec. 19, I received a phone call from someone at 1-800-flowers saying the sweet rolls were out of stock, I agreed to let them substitute a cookie assortment and make the delivery on Dec. 21. When I got the confirmation emails, I learned that they had substituted dog treats instead of substituting cookies for humans. I had to call several times to get the order cancelled - supposedly I will get the charge refunded. The last agent I spoke to was Moira on Dec. 21 at 11:49 a.m. PST. I am angry and appalled at the stupidity and lack of quality assurance at this company. I will do my best to discourage others from using them. 1-800-flowers is a con-artist organization.

This is the 3rd time I have ordered from them and they continue to disappoint and embarrass. Their customer service repeats the same line over and over, they never resolve the issues, always late and terrible flowers and they charge you for it!! I have learned my lesson. NEVER WILL I ORDER FROM THEM AGAIN.

I ordered a fruit box to be sent to a friend. It was delivered to the wrong house, and the fruit froze. I contacted 1-800-Flowers via email to find out if they had a refund or replacement policy. Within an hour they responded that a new box was on the way to my friend and that I also was given an account credit against my next order. Mistakes happen, how they are handled is what matters. This one was settled faster and better than I would have expected. I recommend 1-800-Flowers.com highly.

Their online system is not safe... If you use your credit card it will be shopping around the world within 24 hours. My order went from 5 arrangements to 9. It took at least 6 hours of phone calls and I am still waiting for the credit from their errors. Horrible horrible horrible... DO NOT USE THIS COMPANY. Free shipping means a charge of almost $20.00 for processing. WORST COMPANY EVER!!!

I placed two orders for the same recipient (who was in the hospital) on the same day, both for same day delivery, as advertised on the 1-800-Flowers website. The latter of the two orders was delivered on time. However, the first order was not. I received a voicemail saying, "In order to provide you with the most beautiful bouquet possible, it will be delivered tomorrow". I called first thing the next morning to let them know the flowers needed to be there by a certain time, as the recipient was getting discharged that day at 1pm.

I ordered flowers for my wife’s birthday from 1800flowers.com. After paying the extra service fee to assure they would arrive at her work on time, she never received them. I immediately called and was told they would be delivered to my home address. They never did arrive. The next day I called to cancel the order and was told my account would be credited in 2-3 days. Two days later the flowers arrived at my wife’s work, already beginning to turn brown. I then contacted the company a third time and was told that they could find nothing stating that the order had been cancelled and was told I would be issued a refund immediately and send an immediate credit to my account.

I have been ordering from this company for many years; however, during the past month I have had horrible experiences. Flowers were to be delivered on 12/6/2017; Package was shipped in time; however the shipment went to another state and delayed delivery by 7 days. Enough time to miss the occasion and the arrangement to be dried out. Epic failure. I contacted 1-800-Flowers.com and received a $20 coupon. I should have sought FULL REFUND. I placed an additional order for 3 arrangements to be delivered 12/17/2017. This time 2 of the 3 received their flowers.

My boyfriend ordered me flowers from 1-800-Flowers.com, and they delivered them partially dead. So, he called them and told them when he had seen what I brought home (I guess they have a 7 day guarantee). They offered to replace the flowers free of charge, but not only did I NEVER receive the replacement flowers... he never told me about them and was going to make them a surprise again. 1800 Flowers called ME to verify the order, and then three more times to see if I had ever received them.

I ordered a flower arrangement for a lady's 90th birthday on December 13, 2017. Promised date of arrival for her birthday was on December 16th. I received a call on the 16th at 10:30 pm central time advising me they could not deliver and would not until Tuesday, December 19th. Such poor customer service and will never order from them again.

No longer using this company. In addition to paying a premium and taxes, they charge a $14.99 service charge! Arrangements are being delivered by a local florist. This can add as much as 20% to the cost of the arrangement. What a ripoff!

I ordered an arrangement for my friend in Hawaii through 1-800-Flowers.com. The item delivered was nothing like the item description ordered. 1-800-Flowers promised redelivery to correct the issue. Nothing was ever delivered. They promised to deliver again. Nothing. Dealing with this place has been a total nightmare.

I've never had an issue with my flower deliveries. I've used them many times (probably spent over $800 this year alone) and the service and flowers are always impeccable. If I have to call them to change the date of delivery or about modifications that may need to be changed, I always get a person on the line within 1 minute of calling them. I am very pleased with my service! Thank you!!!

Very disappointed in 1-800-Flowers. Flowers received were half of what was pictured and promised in their specs. They have a "100% Smile Guarantee" that seems to be just an ad gimmick. Was offered a 50% refund. Will never order from 1-800-Flowers again. Terrible company to do business with. They don't stand behind their product.

My flowers were supposed to be delivered for my mother's 77th birthday. I had hoped to send something special since I couldn't be with her. However, they were a day late and they were dropped over the fence upon delivery (even though my mother was home). They tried to send a $20 savings coupon to apologize, but I am not interested in using their terrible service. It is pricey and low quality. I won't be using them again!

Ordered the largest type of arrangement by name for a birthday gift and the arrangement that arrived was not at all like the one ordered. Complained immediately to 1-800-Flowers.com without any response. Demanded refund but again, no response. Do not order flowers for delivery through this company unless you plan on being severely disappointed! Will never order flowers with this company again.

When the flowers that I paid for, and scheduled to have delivered to my mother on her 80th birthday did not arrive, I called and spoke with a representative. I was apologized to and told that they would be delivered the following morning. They did not arrive at all that day either. I called again and was told that they would then be delivered on Monday, 3 days later than scheduled. I canceled my order altogether and will not use them again.

Great Company and great international delivery service. I ordered a beautiful pink orchid for my mom who lives in Italy, The plant was delivered on time. The orchid was just like the one I choose online, even better. Will use them again in the future. They made my mom super happy. Great, great quality service. Thank you.

I ordered an arrangement pictured on their website which would be arranged and delivered to San Clemente, CA. by a local florist. I chose the largest size. The arrangement that was delivered was so small it didn’t even come close to their smallest size pictured. And the flowers looked old. It was small, thin, and didn’t even have all the types of flowers that was supposed to be included. It was horrible and looked like garbage. I wish I knew what florist was used. I will never use 1-800-Flowers again. This has happened to me before. I paid a lot of money for crap.

I ordered some Autumn flower arrangements for a birthday and had them delivered to me. The arrangements were not even close to what was pictured on the website other than the containers matching. The arrangements were thin and the flowers were already wilted. They were pathetic! And they were arranged at a local florist, Hunt’s Flowers in Baton Rouge, LA. This was so disappointing. I have attached pictures of the images from the 1-800-FLOWERS website and what I actually received. The pictures speak for themselves!

One of our coworkers lost a family member, we placed an order selecting the flowers, the funeral home's name and address, the time of the service and the family name. We received notice 15 minutes prior to the funeral service that they could not deliver in time!!! I was flabbergasted. I have never ordered from this company before and I sure as heck will not ever do it again. How devastating to find out our sympathy could not be expressed as ordered. There is no "do-over" here! 1-800 flowers offered a $20 off my next order... Seriously??? I called the funeral home and told them 1-800-Flowers was not worthy to have their link on the home's website for ordering flowers... What a joke! If I could give them negative stars I would.

I ordered some sympathy flowers for my friend's funeral. I paid extra for the flowers to be delivered on the date of the funeral. The flowers were never delivered and I was never informed. But the charge was placed on my credit card. When I called about the status, the phone rep stated that the florist did not have the kind of flowers. And they were only going to refund me the service charge. When I asked to speak to a supervisor, the phone was disconnected and no one ever called me back.

I am in dog rescue so when one of our co-directors and good friend lost her dog on Wednesday Oct 25 2017 suddenly and unexpectedly, we decided to send her a basket. We wanted something different and lo and behold there on 1-800-Flowers was a basket with a dog made of carnations. I placed the order yesterday morning Oct 26 2017 received my confirmation and went on my merry way thinking it was the perfect sympathy thing for her.

I am livid with this company. I ordered a funeral arrangement for a very dear aunt and paid an extra fee for early delivery, by 3:00 p.m. No flowers came. I called the company and was told delivery was attempted at 2:45. This is a total lie because there was family and the funeral director present at that time, and the funeral home has a way for any florist to leave a delivery even if no one is available.

I ordered flowers online. 2 doz roses and they are being delivered to a workplace. The picture shows roses in a vase. I called about delivery cause I received an email that shows they will be delivered in a box by FedEx. FEDEX!!! And sometime between 8 am and 8 pm. So the whole surprise of seeing this big bouquet of roses show up at her work is now down the tubes... Great job 1800 flowers. I will never use or recommend or even speak about you ever again.

I couldn't attend my grandmother's funeral in person, so I sent an arrangement for services. Paid extra to ensure early delivery. For some mysterious reason, 1-800-Flowers took it upon themselves to call the location where services were held to verify the deceased (?!) and then called me eight times without leaving a vm. Ninth phone call resulted in a voicemail, after which I called them back and was assured the order was being delivered. I even received a delivery confirmation. My family informed me the flowers were never delivered. After I contacted 1-800-Flowers about the embarrassing situation they created for my grandmother's funeral, I received a form letter about how they 'deliver smiles' and offered a $20 'savings pass' towards a future purchase. Unbelievably insensitive and insulting. I thought I was working with a reputable and responsible business.

I ordered flowers from their website for my mom. They did not come the day they were suppose to. After 3 days of calling and complaining I finally got a call from the delivery guy who gave a million excuses. He was not affiliated with a local florist. Since the company refused to give me a refund we waited another 2 days and many phone calls later the guy finally delivered a small vase of pretty 4 fresh flowers but nothing near what we ordered or what we paid for them. I gave them 2 stars because at least the delivery guy brought something several days late. I could have bought those flowers at Walmart for maybe $15.00 and the vase from a Dollar Tree. The company won't tell you the name of the florist because they false advertise and don't work with a reputable florist. It is a total scam company. If I didn't continually complain I wouldn't have gotten any flowers for sure. Don't use this company.

I bought a necklace with a keepsake box from these morons for my wife for our anniversary. Now unlike some of the horror stories I read, it did arrive on time because myself and the rep had to modify the delivery date because it was my fault for picking a date a week later, would be a day late at the earliest. So that's my fault. Now when she got the necklace, it was like it was made for a kid. My wife is small framed and that chain at the max length was like a choker and she didn't care for that.

Ordered flowers same day service. Was emailed a confirmation that delivery was made. Recipient never received the flowers. Called customer service and they couldn't get the florist on the phone to find out what happened. Set up redelivery instead for the day AFTER I wanted them delivered originally. Still not delivered... Yet another call to CS and they said that since it was only 10:30am they would change florists to one that would deliver today (Sunday). Shortly after I got a call from the same CS agent with 1800flowers who said she "just realized" that none of the florists they work with deliver on Sat or SUN! UUgh, canceled my order and went with 1stopflorist.com. I JUST WANTED TO ORDER FLOWERS!!! WHAT A WASTE OF TIME!!!

I received a box (memory candle) which I assume was for my mother's funeral. The card was written for another person from a person I did not know! The phone number on the mailing label, under my address, was not mine. So another person received the wrong item too. Or at least the wrong message! I called 1-800-Flowers and they were no help. The customer service person did not understand what I was telling him. I have no idea who may have attempted to send our family a gift. What a mess! Four people not satisfied in this transaction!!!

Great company to use if you have sixty dollars you need to get rid of. Used 1-800-Flowers to have flowers delivered to a friend in the hospital. I got an email saying they couldn't deliver the flowers. They apparently couldn't find the cardiology ward of a major Philadelphia hospital. They said they would try again. The flowers were never delivered. I filed multiple complaints and calls as to where the flowers were. The only response I got from them was the 60 charge on my debit card. No email back. The operator on the phone can never help nor offer a refund. Will never use them again.

I ordered flowers for Saturday delivery for my moms 80th birthday, they never arrived, I chatted with 800-Flowers that night, she said out for delivery, they were not. I chatted with 800-Flowers Sunday morning, told them order never arrived. She called my mom to verify & called the florist, they were closed. Apparently they never intended to deliver that weekend. 800 Flowers found a florist that could deliver on Sunday. They delivered that afternoon. The flowers did not look like the picture I ordered from & the roses looked like they will fall apart any minute.

Terrible business! After attempting to order online twice from 2 different devices the site wasn't working. Then spoke to 2 different people one being a manager. They STILL didn't get my info correct because apparently they never got the correct address because my sympathy gift basket never got delivered after charging me more money and giving me a later delivery date! WORST COMPANY EVER!!!

I put an order in online and then immediately realized that I put the wrong delivery date on it. I went the chat section of their website where I gave my name and order # and it was confirmed for me that the delivery date was changed. Then I begin to receive totally incoherent emails that are not even addressed to me but asking me about changing my delivery date. I kept responding that it had already been addressed and each time a different rep would send a horribly written email to me. I finally decided to call and when I asked to speak to a manager was put on hold for over 10 mins before I decided to hang up. Right now my order still has the incorrect delivery date on it, I can't talk to anyone, and am so frustrated because there is no way to cancel the order at this point. I will NEVER use this service again.

I placed an order for a coworker's return and wanted it to arrive on the same day. On their site they said order within 1 hour and 42 mins. to guarantee same day business delivery. 5 mins. after placing the order they called and said the delivery guy just left could they deliver tomorrow. I explained that it was truly meaningless the day after the coworker returned. So to please just cancel the order which they told me they could not do. So no I will dispute it on the corporate credit card. I told them I would never use them again since they could not meet their advertised policy.

I was looking around for a website to order a corsage for my homecoming dance. I found one that I liked on 1800flowers. I couldn’t tell if the roses were real or fake from the picture and the description kind of confused me so I called to ask. I was told they were real roses. So I placed my order and they came a week later - the date that I requested the delivery. Turns out they were FAKE roses! I was very upset so I called up to complain and I was told they were sending me a new corsage and that it was going to be delivered the following day (Saturday) between 9 am and 7 pm. My event was at 7 pm so I thought it would be fine. I waited all day for the corsage - nothing came.

Ordered on Friday. Very important that they arrive Saturday by 4:00. Gave them email and phone number. No delivery, no call, no email. When called was told they would be delivered next day. Sorry too late. $20 for delivery and they can't even do that!

I ordered flowers for my mother at 9:30 in the morning. They were guaranteed to be there by 5:00. At 2:00 I was sent an email that they were delivered. This was a lie! My mother never received them! When speaking to customer service they refused to let me speak to a supervisor, would not acknowledge this was their fault. They said they would check on this and call me back. No callback! When I called again, same lies! After a 5th call I told them I would contact the local flower shops to prove they lied about even putting an order in and then was told they would send them tomorrow. I called back and told them to cancel my order. Looong waits to speak with anyone! Business needs to be shut down!

I ordered a corsage for my son's girlfriend. This was their first homecoming dance. After 6 calls throughout the day and the run around each time, corsage was never delivered. I was/am so upset. I will never, ever use 1-800-Flowers again. BUYER BEWARE.

August 25, 2017 I ordered a gorgeous Thank You fruit basket for my boss, it was set to be delivered on August 26. On August 26th I received a phone call, after 3 separate phone calls (I was left on hold for so long, my calls got disconnected) they finally told me what the problem was "oh, the florist we use is unable to deliver your basket today, but we will deliver it tomorrow (Sunday). What??? Just like that, THANK GOD this wasn't a Birthday, or Anniversary or other critical date that my fruit basket had to be there for.

Ordered flowers for my cancer fighting Mom's 75th birthday. And put order in 2 days in advance. After numerous calls and the complete runaround. She never got her flowers. At the end of the day they said there was confusion with what I had requested on card. It was simply a defaulted message from their site. Happy Birthday and many more, Love -----,------. Also take note they have until 7-8 to deliver. Who wants flowers delivered in the evening. Birthday is over by then. Never again for me!

I ordered flowers and a balloon for my wife to celebrate our 25th Wedding Anniversary. The flowers were not delivered. When I call the customer service I was told that they would deliver the next day and that it was better late than never. For a service like this they should never miss a delivery date, they ruined a once in a life time celebration. They should be run out of business to ensure that they are unable to do this to anyone else.

My husband's office ordered flowers for my mom's funeral - to be delivered for the Friday Viewing as the service was the next morning. No flowers came... We buried her Saturday and funeral flowers arrive at my HOUSE on Monday. Not plants, but a funeral arrangement?! When I called 1-800-Flowers it was stated matter of fact that the 'sender' agreed to this? What? Would any sender agree to have flowers 'miss the funeral'? Would anyone think it would be OK to send funeral arrangements to a house? Very poor taste.

I placed an order on August 9, 2017 for a Casket Cover for my father's casket for 249.99. The order was promised for August 10, 2016 but was not delivered on time for my father's viewing on August 11, 2017 at the funeral home. After many phone calls to 1-800-Flowers and being put on hold or my phone calls dropped, I was able to talk to someone on my fifth call and told them to cancel the order since they could not deliver it on time. Then a get an email saying the order had been delivered. What I order and what was delivered from Flower Basket by Becky, 204 Russell St, Darlington, SC 29532 looks nothing like what was advertised and what I ordered!!! We were so embarrassed by the casket cover, my wife went and ordered another casket cover for the casket. My wife and I were so disappointed with your customer service and the delivery of our order that I will never use 1-800-Flowers again.

The flowers that I ordered had a very short shelf life. Almost immediately after they came out of the box they became limp and had to be thrown out in a week.

I previously had good experiences with 1800flowers for holiday occasions but that all changed in the month of June 2017. I had sent out 2 gifts on father's day and one at the end of June. However, the people I sent them to never received them. I tried to file a complaint to the company to see if they could resolve the issue. I never received a response from the company, or a refund, or even an investigation to see if the order was sent but not picked up for some reason. I am deeply disappointed with their services and will not be using them again.

I have used this service before but I won't be using it again. I hate to give the review to 1-800-Flowers but their confidentiality agreement will not allow them to divulge the name/location of the florist. Therefore they will have to bear the brunt of my ire. I am sadly disappointed in the service we (didn't) received. It soured my wife's birthday and I have recourse. Getting my money back just doesn't do much for satisfaction. The delivery person actually let an unknown person sign for the flowers. The signature did not match my name or my wife's. How can you do that when somebody is depending on your professionalism? It doesn't say much for the florist or the inconsiderate moron they employ. This will be the last time I will use their service, and I will make sure that everyone I know will hear this tale. P. S. - Can you believe the soulless act of the dirtbag that would sign for and keep somebody's birthday gift? That goes beyond evil.

I ordered a plant a week before my Grandma's memorial service. They could not deliver it until the day of the service. I called 1800flowers at 8am the morning of the service to verify the delivery would be made before the 10am service. They said it would be delivered by 9am. It was delivered at 1pm, service over. I called requesting a refund, was told I would receive one. Received a call the following morning saying since it was delivered, I would not receive a refund.

Classic collection gourmet gift basket ordered. This collection contains chocolates and cookies and it was a gift from us to our son for his birthday. Unfortunately the gift box did not contain any of these items. After speaking to the customer care I was promised that they would send the correct items this time. Once again the local vendor calls and asks my son as to why he opened the gift box and as to why he did not like what was there in the box! For heaven’s sake it’s a gift and how would he know what we had ordered! The minute we came to know that all items were different and not as described on the website we contacted the customer care. How can this local vendor talk to my son like this? You need to seriously reconsider having them as your vendors. Very very disappointed.

1-800-Flowers email advertising promoted product in specific region. After placing order and confirming availability, I was called later in the day and told that it was not available. Ordered flowers for same day. I was called after placing order and told it would take a week. Called customer service line and was on hold 5 minutes. I hung up and called back. It took 20 minutes to cancel order and re-credit account. Amount re-credited was incorrect. Phone operators have no resources or authority to resolve problems.

This is the 5th time I have ordered flowers in the last year from them that were never delivered. And when I call to tell them, I am offered a partial credit. I cannot believe that nothing has been done to shut them down. I was a fool for believing their nonsense excuses all these times but never again. They are dishonest and dishonorable. I have never seen such blatant fraud go unpunished. I will NEVER use them again. Please do something other than collect complaints.

I ordered flowers for my wife at 9 AM for same day delivery but the flowers never arrived. I waited till 8 PM which is their cutoff for delivery and still nothing arrived. The next day I reached out to 1800Flowers via phone and they never answered. Tried emailing them next and the response I received was the florist changed the date of delivery to the next day. No notification was sent to me by the florist or 1800Flowers until I reached out to them myself. My recommendation is to use someone else because 1800Flowers is a rip-off.

Placed an order for sympathy flowers to be delivered on 7/12/17 and they weren't delivered. Called on 7/14/17 and they assured me that they would be delivered on 7/15/17. Again, flowers weren't delivered. Called on 7/17/17 and they told me they were changing the florist company and the flowers would be delivered that day. Today is 7/19/17 and no delivery has been made! Unbelievable!!!

Absolute scam! Paid over $130 for this basket + shipping and they delivered a basket that looked like no more than $20. See images below. This was suppose to be a thank you gift for our grandparents who let us stay in their home for free for three months. I was utterly embarrassed. They did offer to replace it. Let's see what gets delivered next time.

I ordered flowers for my niece for her birthday and was overcharged (4times). I had To call twice to place the order. The first call was disconnected shortly after I provided my credit card number. No one called me back however the order was placed. The second attempt I was able to successfully place the order. I found out later after checking my account I was billed three extra times. When I called to notify and complain I was told I had to call back on Monday because there was no one available to assist with refund on Sunday.

I am mid-hassle, trying to have a Get Well Soon flower arrangement delivered to my sister. My sister had a very major surgery a few months ago and is staying home for the next few months while she heals. I thought it would be sweet to send her a flower arrangement shaped like a cat (her favorite). I ordered on Friday to have the item delivered Monday (plenty of time, so I thought). I get an email Monday that says the recipient was not home but they would try Tuesday. The email said "I did not need to do anything" so I shrugged it off. Following morning I get about four phone calls from 1-800-Flowers.com.

I placed an order on Friday July 7th for a large floral arrangement for a co-worker who tragically lost her pet. I was assured delivery for Saturday the 8th. Never showed up! I called on Monday when I learned they were never delivered to get false promises of a $20 credit and deliver promised for Monday July 10th. Again, flowers never showed up. I called last night, was told they can't refund me without cancelling the order. After requesting to speak to a supervisor I was assured a full credit and delivery today. So far, no delivery updates and no flowers. This has a been a $150 nightmare! They could care less about the inconvenience they caused and actually got rude with me! The only nice person I spoke to on 1 of my 4 calls was the supervisor!

I was sent roses for my birthday. They arrived in good shape but were left on the porch in the direct sunlight on a 90*+ day for several hours as no one was home to bring them inside. One dozen was more open than the other but none of the flowers really opened (bloomed) at all and sadly there was no fragrance which was a bummer. I know that roses do not have a strong fragrance but I was surprised at no beautiful smell to liven the room. They were just for looks. I followed all of the trimming and water additive instructions and just tossed the remaining flowers out today. Most of the flowers lasted 10 days before wilting but with no fragrance. Almost like plastic flowers. The receipt directed me to a website with a survey which also does not seem to exist.

I received the Passion for Purple Roses as my 50th birthday present. The roses were wilted, had dead spots and in less than 24 hours, they are ALL wilted and dying. This is ridiculous as the amount you pay for this arrangement is not your grocery store purchase. They "guarantee" satisfaction, they should never be sending out sub-par merchandise and charging the prices they do. This was extremely disappointing and from the looks of this website, this is commonplace for this company. Will not ever use or recommend this company to anyone I know.

It is my mother's birthday, I ordered flowers for next day delivery. They charged me, sent me an email that order was received... Got an email saying that order was being delivered. No word from my mother on any delivery. I call them and they say that in fact, they could not find a florist to deliver today... or ever. But they would kindly offer me a 50% refund on my next order!!! Are you kidding me. This business is a scam.

On Friday the 12th I ordered flowers for mothers day, I called the call center to place the order and it was accepted and Saturday the 13th was the delivery date. On Saturdays the 13th no flowers were delivered. I had to call again and the call center assured me they were out for delivery. The flowers were delivered on the Monday after mothers day. I recommend to all that this company should NOT be used. It turns out the call center did not capture the correct address - note the call center appears to be outsourced another country I suspect China but could be wrong. I also suspect that this is the reason for the wrong address. This is the first review I've written and I strongly urge all to not use 1-800-flowers. Customer service is not here.

Ordered flower arrangement by phone for funeral services of a relative. Was told they needed to go a day early to be able to deliver and I said that would be fine. No call, no email, nothing telling me order was not filled. Son called from viewing and told flowers were not there, I called and was told, "Oh sorry," mistake made but they would be glad to deliver on Monday instead of Saturday. Since funeral is Monday morning I guessed they would not get there in time and just had to cancel order. Oh yippee, they give me a 20 dollar credit for the mistake. Does not make up for the disappointment to me, and family. Never will trust again.

My daughter sent me a Gardenia plant for Mother's Day. It arrived with black spots on the leaves. I cleaned them but a few weeks later it was covered with webs and bugs. My daughter called them and they said they would send a new one, call me to apologize and credit her account for $20. I never got a call but did get another plant. This one arrived with chewed leaves, black spots on leaves and 2 live caterpillars. This time my daughter was told they would give her 1/2 her money back. And I have two bug infested plants.

I wanted to do something special for my best friend. I tried to get on their website and the item I wanted wasn't going to deliver on time. So I called them. Their customer service department is a joke. I ordered some flowers then changed my mind. I cancelled the flower arrangement and they charged my card. I was told this was an authorization. Then why did you charge my card when I never authorized it. I called them Sunday and Monday and even spoke with a manager to get my credit. She was a joke too. Here it is Tuesday and that charge is still on my card. Please save yourselves. I did order from them a second time but got no order number. The worst customer service I have ever dealt with.

I ordered my mother a birthday gift on 6/14/17 to be delivered on 6/18/17. I waited around ALL day on the 18th for the arrival of the balloon, chocolate, and birthday bouquet I ordered, only for it to never show up. I emailed their customer service and was informed that there were no florists in my area to fulfill my order!!! Thanks for the heads up!!! I requested I be refunded my money only to have them reply two or three times ignoring my request, pushing a new bouquet and a $20 voucher on my next order. Yeah right. They refunded me, but omitted the tax I paid for some reason. Showing them I paid $5.68 in tax, they say I paid no tax and that they already processed my refund. So now I'm out the money I paid in tax on a service I did not receive AND my mom ended up empty handed on her birthday. Worst company experience I've ever had BY FAR!!

I ordered a sympathy arrangement from 1-800-Flowers to be delivered next day. I find out the delivery was never made so I called and I was told the delivery is was being done until the following weekend. Not only that I paid extra for them to delivery next day I never got an email or a call to let me know what was going on. Very unconsidered from their part, never got an apology or try to fix the problem. I will never ever will order flowers from 1-800-Flowers again! The worst is not the first time that happened.

What I got was not even close to what my fiance ordered for me. Was supposed to be calla lilies, pink Stargazer lilies and a white rose with an actual card!!! What they delivered was rainbow roses, not equal to what he even paid for. The rainbow roses that came were wilted, one was actually broken off. Instead of a card, I got a small printed message. Do yourself a favor, use Google to find a local florist. Sooo disappointed and saddened???

Twice I have tried to use this company and on the special day the flowers were to be delivered they either didn't show or called to say we don't have the flowers, which is fine, but then they went on to say that they couldn't deliver until the following day, completely missing the special day. I would rather explain to my mother that she isn't getting flowers from me than to support such a failure of a business model as this one. I gave them a second chance and on the day they tell me they can't do it. Absolutely worthless company. I don't expect them to be around for much longer.

Deliver on time is a must. Have missed, no communication back to the customer, only late afternoon on the date the flowers should be delivered (18:30h) - and the website says deliveries UP TO 20:00h!!! Contacted agent who told me only would be possible to deliver next day. Well, next day was the day after my wedding anniversary date!!! Big miss!!! I accepted to be delivered next day. OK, next day, around 11:30h AM, called my wife and nobody delivered any flowers!!! I would expect at least to have this delivery done first hour in the morning. Called to cancel it. THIS IS UNACCEPTABLE AND NEVER GONNA USE AGAIN 1800FLOWERS.COM.

Placed an order for flowers for my daughter's birthday. Paid a premium shipping expense to have them delivered next day Saturday. It was only through my inquiry questioning the delivery timing that I found out they would not be delivered until the following Tuesday. They offered a $20 Saving card on my next purchase - which will never happen. Didn't even offer to refund the shipping charges. Customer Service had the gull to state that they changed the delivery to Tuesday at no additional cost to me. Seriously. I called FTD who will deliver the flowers to my daughter today! Can you guess who I am using in the future! Christopher McCann should be ashamed of his company! With all of these customer complaints, heads should roll.

I ordered the Victorian Elegance for my girlfriend's birthday. I paid not only for the large arrangement but also what was pictured. I got a small arrangement and a green vase. In the picture not only did the arrangement seem larger but the vase was clear. I'm very dissatisfied with what I was given and will never use them again.

Do not waste your time or money on this customer. I purchased a meaningful tree for my mom for Mother's Day, nearly a week before and to have it delivered on Friday before Mother's Day to make sure she received if there was a delay in delivery. Well they cancelled my order without telling me, I had my mom wait for her delivery and nothing!!! Took me emailing and calling to figure out what happened and all they wanted to do was give me a discount on my next order!! They weren't able to send her anything for nearly 3 weeks after Mother's Day and it wasn't even the tree I ordered. It was less in price and cheaply made. I will never order from them again, extremely disappointed in how I and my mother were treated as customers and wouldn't recommend them to anyone.

I just had the extreme misfortune of doing business with this company. I ordered flowers for my mother's birthday yesterday, which were never delivered (despite a confirmation email from them). After launching 5 additional calls into the company, they essentially said I was lying about not receiving the flowers. Apparently, my sister ordered from them as well, and they delivered her order instead of mine. Instead of apologizing, they went on focus on any other orders I wished to make. For the prices they charge (usually a 25% uplift from what the local florist gets), I expected great customer service. My experience was the exact opposite. I would give these people -10 stars if possible. DO NOT USE THIS COMPANY!

I ordered Mother's Day flowers for my mom in NY with a delivery date of 5/13/2017 or 5/14/2017 (at the latest). Mother's Day came and went yet Mom never received the flowers. I called a few days later to complain and the customer service rep apologized, provided a 50% refund on the cost of the flowers, and assured me that they would be delivered within 2 days. I went away for a few days and when I returned I discovered that mom had still not received the flowers.

They advertised they send fruit bouquets online. I placed an order on June 1, 2017 a day before. They never emailed me updated status of my order. I called to find out status of the delivery. It was then they told me there was no way to contact florists or driver at this hour. They said they would try next delivery the next day. It made me so mad because birthday was at that day. I demanded a total refund and canceled the order. They said they were sorry but it didn't help because whole surprise was ruined.

I have had the absolute worst experience with 1-800-Flowers that I need to share with others so that they are very careful about doing business with them. I recently placed an order for an elegant arrangement for a funeral on the West Coast (I live on the East Coast). Received all of the appropriate confirmations with pictures of the arrangement I ordered. A relative who was attending the service sent me a photo of my flowers and I was appalled with the arrangement that was sent. I paid top dollar for it and instead of a beautiful Lenox vase with beautiful and abundant white flowers, the arrangement was in a cheap, plastic urn, with yellow lilies, 6 roses and the rest daisies. I was mortified that a cheap arrangement would be sent when I paid for far better quality.

I ordered a beautiful cheerful bouquet a month ago to cheer up my severely depressed sister. It arrived on the date but was completely wrong. Instead of a large, expensive cheery arrangement of pinks and greens, the bouquet was small, cheap-looking with orangey flowers! After a month of back and forth emails of me complaining and them sweetly promising to fix the problem, I had it. How long does it take to resend the right item? So I told them I just want to stop the madness and get a refund. So they said they would refund me 50% of the purchase price. I am livid! I have to pay for half of their mistake and they pay the other half? I have literally never dealt with such a bad company. Moral of the story, always check reviews before purchasing from any company. All I got out of this was frustration and a headache, which I paid out of pocket for. See pics included...

RUN AWAY AS FAST AS YOU CAN!!! I have used 1-800-Flowers.com twice and both times they failed to deliver the flowers without ever telling me. The first time it was for my wife as a just because kind of thing. I actually paid extra to have them delivered by a certain time on that day (since they were going to her work on a Friday and wanted to ensure she would get them before leaving for the weekend). They never showed and never called. I was disappointed but I figured everyone deserves some grace. Today I paid $100 for flowers to be delivered to very close family friend in the hospital having brain surgery to remove a tumor from her brain. Not only were they not delivered but YET AGAIN, they failed to inform me that they were not being delivered. I only found out because I called to check the status. This is VERY disappointing and after 2 times out of 2 tries is unforgivable. I would HIGHLY recommend anybody looking to send flowers to someone - use a different company.

I ordered a birthday edible fruit bouquet for a friend who works at a school. I indicated on the website that my friend works for a school, so I assumed the delivery would be made in the morning or at least in the early afternoon. When it hadn't arrived by lunch time, I emailed. I was not given an estimated time of delivery. I told them that the school closes at 2 pm. The bouquet was ultimately delivered after 2:30 pm. When I called 1-800-flowers customer service, there was no attempt made to make things right. I was told that my expectations were wrong.

Ordered my mom flowers for Mother's Day. The first one they delivered was for a funeral. When I complained, they said they would resend what I had ordered. But again, they got it wrong. Instead of my mom's favorite flowers, she received a basic house plant. Second order through Cheryl's - a happy birthday tower. Paid for expedited shipping. They had it arriving a week later AND couldn't change it even though they could see online that it specified an earlier date. Now seeing all these reviews - I should have Googled this company first. Stay away from 1800Flowers.com.

Company policy to withhold name of sender - fear based policy. 1 800 Flowers would rather protect a stalker and cheating spouse than provide a receiver of the gift. I want everyone who will read this to know if you receive a gift without a name on it, 1800 Flowers has a policy to help facilitate stalking. In Canada this is not allowed by law... Why in hell do we have such lax protections in the US... NEVER order flowers or agree to accept them without this information... Shop your local florist for better support and customer service than 1800 Flowers... Wrong answer today customer service... Wrong answer.

A good friend of ours' mother passed away two nights ago. Last night my husband, mother in law, and myself decided to order flowers to be delivered to their house. We found a sympathy bouquet and remembrance vase that we thought would be perfect. The website asked what day we wanted it delivered and we chose the next day (Saturday 5/27) and paid $14.99 for delivery. This brought our total to over $100 for a small vase full of lilies, however we figured it would be better than hand delivering something we got from Publix ourselves. Today is now Saturday (delivery day) and I go online to check the status of our order. It is showing that it will be delivered next Saturday, a day after the funeral!!!

Do not use this flower service. I used them to deliver my mother birthday flowers. The flowers are sent in a box instead of being nicely presented to her. Customer service is incompetent. There is no option to select the time you'd like them delivered. Anywhere from 9am-7pm. Flowers were broken upon delivery. To top it off, they were very expensive considering the experience and product. DO NOT USE. Deserves Zero Stars.

I want to alert anyone who plans to order flowers through 1800 FLOWERS. They sent half-dead flowers and half-inflated balloons. After I notified them they sent me an email stating they will send another order the next day. That never happened. They will send you email after email stating they are sorry and will send another order. That is not true. The 1800 number to contact them never works... you have been warned...

They advertised they send fruit bouquets. Never emailed back to say status of order. I called. It was then they told me there were no florists in the area to make that arrangement. They said they would try a different florist the next day. WHAT? I demanded a total refund and cancelled the order. They said they were sorry. I told them to tell their marketing manager to fix their website. If they can't send what is advertised to the area, they should block it out like Edible arrangements does. GEEZ! Do not EVER order from these crooked people.

I placed a Mother's day order on May 5th and requested a May 11th delivery. I received an "Order is Being Prepared for Delivery" notice on the 11th. Delivery never happened. On May 14th I notified 1800Flowers via their website that the flowers did not arrive. They responded that day "We're very sorry... We have rescheduled delivery for the 15th." Delivery never happened. I again communicated via the website that the order was not delivered. They responded that day "We're very sorry... We have rescheduled delivery for the 17th." Delivery never happened. I call the customer service line for 1800Flowers and spoke to a young lady that said "We're very sorry... We have rescheduled delivery for the 18th." Delivery never happened. It's now May 22nd and no flowers.

They only had ONE JOB: to deliver nice flowers, but nope, couldn't do it! I ordered flowers for Mother's Day with more than 4 days prior and when they arrived, my father had to given them back to the driver because they were terrible! The driver said he will come back later but it never happened. Paid 120 bucks for nothing. Got my refund after one hour with an agent. First and last time I use them for sure.

1-800-Flowers.com is a rip-off. I ordered flowers, chocolates and balloons early in the morning for an advertised "same day delivery". I was called back that the florist did not have the flowers I ordered. No problem, right? Well, they couldn't deliver anything for three days! I asked them to cancel the entire order. They would not. They instead offered a delivery 3 days from today, and a 50% discount. I was on the phone a total of EIGHT HOURS, with 6 phone calls and 5 emails. THEY WOULD NOT GIVE ME MY MONEY BACK. Half back, yes. Full? No way. The people on the phone have a horrible command of English. RIP OFF!! Steer clear!

Ordered flowers, candy and a mylar balloon for Mother's Day. Received a delivery confirmation, however mother never received the flowers. They indicated a re-delivery the next day...no delivery. Here we are on day three - no delivery, but offered 50% refund. Maybe someone stole - no...sent to her job which must go through security. No one ever even called her to confirm the re-attempt.

Ordered flowers for funeral services, prior to services online on May 6 2017 morning, scheduled for morning service at church. May 7 called at time of arrival to church they won't be able to fulfill order and stood us up. Very rude on phone. Today is 5/20/2017. No refund yet of 244$. Won't even give them one star. They should not be in business.

I messed up for Mother's Day. All my fault. I ordered flowers from 1-800-Flowers for 5/19 delivery date. I called, they said they cancelled because they ran out of tulips. I didn't receive a call or email about this. I am so upset. It's not funny.

I ordered flowers May 1 for Mother’s Day to be delivered May 14th. However, despite ordering 2 weeks early, the flowers were never delivered to my mother nor did I ever receive any tracking notice or email regarding their lack of delivery. The following Monday (5/15) I called to figure out where my flowers were. The customer service rep had no excuse of why they were not delivered. We agreed he would send me the flowers anyways with a full refund, plus would call my mother to apologize. Nice gesture, right? Sure-- until those flowers ALSO FAILED to turn up more than a week later, my refund was NOT processed, and my mother received no said apology call. So, customer service agent ** completely lied to me. 19 days after ordering… still nothing.

I had ordered flowers from 1-800-Flowers in the past and forgot what a horrible job they did. I just placed an order for Mother's Day and the flowers that arrived were half the number of flowers that were supposed to come in the bouquet. The color was different and they looked nothing like the flowers pictured on their website and the roses were dying when they arrived. I emailed customer service and they said they would send a new one out first thing Monday. The replacement flowers never arrived. I emailed back and they said it would arrive Tuesday and they never arrived.

I ordered online an arrangement on Monday to be delivered the next day to a relative in the hospital. Unfortunately, she was discharged sooner than she expected, so they could not deliver that day. I was completely ok with that since it wasn't their fault she was no longer there. I spoke with a Customer Service Rep on Tuesday and provided her with the home address to redirect the delivery to. I gave her a home address including the city and the state of LA and guaranteed the flowers would be delivered on Wednesday. I received a call on Wednesday stating they had an incorrect address because they had the city correct but listed the STATE as Los Angeles instead of Louisiana. So there was another delay in delivery. CSR stated she would refund the delivery fee and again guaranteed delivery for Thursday.

I ordered a sympathy basket for my neighbor. I found out weeks later that they never received the basket. I called the company and they confirmed that the basket was not sent. They refused to give me a full refund! In addition, there was no compensation for the mistake. They only wanted to give me a credit towards a future purchase. I would never use this company again! I reached out to them eight times. Every agent including a manager said they would take care of it, however, after hanging up the phone, I got an email saying they could only give me a partial credit. Unreal!

My husband ordered flowers for Mother's Day, to be delivered at my office the Friday before. They never showed up. He received a phone call at approx 4 pm that day explaining that they were sorry but were unable to deliver the flowers that day. Nice. Too late in the day to come up with Plan B. They said they would deliver them on Monday and he would receive a full credit. Monday, no flowers. Tuesday, no flowers. He called late Tuesday afternoon and wanted to know what was going on. They said they didn't have a florist in the area. Really? That took DAYS to figure out??? Then they said they would have them delivered the following day and would 'upgrade' the bouquet, at no addt'l charge. Well, it's now Thursday - nearly a week later - and still no flowers. And to really add insult to injury, they have charged his credit card TWICE! Seriously, who does that??

I ordered my flowers this past Thursday morning for Friday delivery. They gladly took my money out of my account immediately at 9:10 a.m. but never followed through with the order. When I called them Saturday morning to find out why my flowers were not delivered by the end of business day on Friday I was told that they would give me a $14.99 credit for the delivery fee and they would resend the flowers by the following Tuesday. Mind you this was a special occasion and a surprise and those flowers needed to be delivered on the agreed date of Friday May 12th, 2017. Not only was my surprise and special occasion ruined but when I ask to speak to a manager I was given a different resolution. After being on hold for approximately 25 minutes he came back and told me that he could send flowers that following Tuesday and he went to the extreme of picking out the bouquet that he could send on that date.

I ordered flowers for my step mom to be delivered the day before Mother's Day. When the flowers were not delivered on the day I chose, I called and they assured me that it would be delivered the next day. The flowers never made it, so I called again and got a different representative who promised me that the flowers would be delivered on Sunday and even gave me a new tracking number. Sunday came along and no flowers again. I called once more and they said they did not have any record of me calling and the flowers will be delivered the following Friday, well after Mother's Day. I told them to refund me the money at that point. I will never ever use this company again.

I ordered flowers for my mom's bday. I received an email that it was delivered, and just like the reviews. When called to ask if she liked the flowers, it never arrived... When I called 1-800-Flowers, just like the reviews again, being on hold for an hour to find out what happened... Uhmmm on top of ruining my gift, wasting my time, arggg. I will never order from them EVER, and will read reviews before ordering anything! Horrible!!

Do not order from these folks. I had flowers ordered with a Mylar Balloon saying Happy Mother's Day to be delivered on the Wednesday before Mother's Day. Well the Balloon was in Spanish and we don't know what it said. I called and they told me they would send out the right one. Still waiting as it hasn't been delivered. They lie on the phone to you and can barely speak English. One agent even called my Mother to tell her she would be getting a special gift. Well, she is still waiting to get it. I will never use them again!!!

So decided to use 1800Flowers to send flowers to my mother for Mother's Day. I live In Oregon and she lives in Illinois. Shop they used tried to deliver some flowers but the setup they sent my mother turned away due to them being unacceptable. I contacted customer service and they refunded me some of the money and promised to deliver them a day or two after Mother's Day. This was very irritating as I placed the order in enough time to ensure they would be delivered on or before Mother's Day. So now my mother waited around these two days we were promised they would be delivered, and still no flowers. I spoke to customer service again today and was placed on hold for 10 minutes so I called back. The next woman proceeded to hang up on me once I started to express my irritation. I have now disputed the charge on my PayPal account. Thanks a lot 1800Flowers.

I ordered 7 dozen roses Thursday, 5/11/17 to be delivered Friday, 5/12/17 to Reno, NV for my grandmother and family. Nothing showed up and no email with any explanation has EVER been received. I spent 8 HOURS (and have phone records to prove this) trying to get things resolved Saturday, 5/13/17, finally concluding at 4:30 pm with the agreement that I would received 100% refund of all charges due to 1-800 Flowers' inability to fulfill the PAID IN FULL order of $284.65 and an apology bouquet would be sent on Tuesday, 5/16/17 to my grandmother at 1-800 Flowers' expense for ruining my family's Mother's Day gifts, as well as the hassle and stress I had to endure trying to get this resolved.

If I could give them no stars I would. I ordered a gift basket on May 10th for my mother for Mother's Day. I paid an extra delivery charge of $14.99 on top of regular shipping charges to have it delivered on May 13th. I got a confirmation that the order was received. The order has never been delivered. I sent an email on the 14th, and got an automated reply that the order would be delivered by 8 pm that day... still no basket. Tried calling numerous times, and all I got was a busy signal. Sent another email this morning. At this point I am going to dispute the charge with the credit card company. Maybe they will take notice when they don't get paid.

I ordered flowers for my mom for mother's day and they never showed up. They apologized and said they would be delivered a few days later which really defeated the purpose, but they said they would also give 50% refund which I never got. Then a few days later the flowers did not show up and I asked for a full refund which I have not received. This is a really bad company. Do yourself a favour and save yourself the hassle and do not order flowers from them. They don't deliver on their service... literally.

Worst customer service EVER!!! I called and got the runaround so many times. The first time "there was a system error", the second person told me I would receive it in 15 to 20 minutes, the next person said, it would take 2 days and the last person I spoke with said I would have my receipt by the end of the day. He told me several times he had processed it and I would have it soon. I told him I wanted to speak to a supervisor and he said they were on another call and didn't know how long they would be on the call. When I refused to hang up he told me I could wait on hold for an hour. He then came back to the phone and told me he was processing the order again. I told him, "I thought you said you processed it 10 minutes ago?" He said, he spoke to someone else and there was, once again, you guessed it, "a system error". It has now been 50 minutes of me being on hold and I have finally received my receipt.

On May 2, 2017 I ordered 2 dozen roses and a box of chocolates to be delivered on May 12, 2017 for Mother's Day. The flowers never arrived on the 12th. I called the 1-800 number and was told they would be delivered on the 13th to ensure they would arrive for Mother's Day. The flowers never arrived on the 13th. I called the 1-800 number on the 15th and was told that they would give me a $20 credit and the flowers would be delivered that day. The flowers never arrived on the 15th. I called the 1-800 number on the 16th & was told they would be delivered that day. The flowers arrived by FedEx and when I opened them, there was 1 dozen tulips and not 2 dozen roses - also there were no chocolates.

Order Number ** was not filled. I placed the order and paid in full on May 11, 2017. This was a Mother's Day gift for my mom. It is 6 days later and my mom never received anything from this company. Furthermore, I have requested a refund twice and I have never received it as of yet! They have horrible customer service.

1800flowers will not honor 100% Guarantee. I ordered a Waterford Crystal Flower from 1-800-Flowers.com. My wife does not like it so we want to return it. 1-800-Flowers Guarantee states "So if you, or the person who receives your gift, has any issue at all, we'll do whatever we can to make it right - No questions asked." All I wanted was for them to honor their own words.

Such a terrible experience. I ordered flowers for my mother for Mother's Day, which cost $100 and were never delivered. Even worse is that the company actually SENT ME A DELIVERY CONFIRMATION. If I hadn't checked with my dad to ask if they had been delivered, I wouldn't have even known; how is this not considered fraud or theft? I paid for a product and service and was told it was provided when in fact it was not. I then called customer service the following day, they offered to deliver them that day and give me 20% off my next delivery, which was absolutely unacceptable since I will never be ordering from them again.

My daughter send flowers to me the Wednesday before Mother's Day. They arrived in a long box in 2 separate bouquets that I had to sort through and put in an arrangement. The flowers were two dozen long stem yellow, white and red roses. Most of them hadn't opened yet... still buds. Two days later I noticed most of the flowers were drooped over and none of the buds had opened yet. Today, one week later, they look dead and the buds still haven't opened yet. This arrangement was on special for Mother's Day. Does that mean low quality product? Looks like it to me! So now I have to let my daughter know the flowers she proudly sent me are dead already. Such a shame.

I have been extremely disappointed on Flowers that were SUPPOSE TO BE DELIVERED on MOTHER'S DAY and they are still not delivered. They have charged my account and I am going to have my credit card fight the charges. They keep sending e-mail saying they have delivered the flowers. But they have NOT delivered ANYTHING! I will never use this company again and would recommend that no one else does either. You will get absolutely NOTHING!

If I could give 1/2 a star, I would. I ordered flowers for Mother's Day to be delivered to a hotel my parents were staying at for a few days. Sunday came and went without any flowers. When I called Sunday evening I was told they would have them delivered on Monday. I was also told they would refund me my money. Monday came and went and still NO FLOWERS!!! After four phones calls to the call center in the Philippines, 45 minutes on hold waiting for a supervisor, and being disconnected 3 times (no exaggeration), I finally gave up trying to get a supervisor and I spoke with Lhon. She said she saw a refund for $17.00 on my account - WTH... They were only refunding me for shipping when I spend over $78?!? I demanded a FULL refund AND the delivery of flowers still to my mom. She said she couldn't do a delivery but could give me 50% off another order (seriously!!!!). I demanded flowers be sent at no charge!!!!

I cannot even begin to describe how disappointed I am in your company. I placed an order for Mother's Day delivery giving you guys an opportunity to either deliver on Saturday or Sunday. Not only did you fail to deliver on Saturday and Sunday but, on Monday I was told that my order was cancelled. It is very disappointing to know that you ruined my mother's Mother's Day. I will not only never use your company again but I will make sure that people know what poor customer service you have. It makes me believe that the CEO and president of one 800-Flowers is pretty much a cheap man Because he is chosen to have us call center in a foreign country. Do you want to start making one 800-Flowers great again bring those jobs back.

I ordered a mother's day bouquet for my mother and am so disappointed in this service. They didn't come from a local florist and it wasn't arranged. They had nothing saying who they came from and had no instructions or information about the flowers that were in the arrangement. My mother lives in Michigan and they came from Ohio. Will not be using them again.

I received a bouquet of flowers, the lilies were wilted and the water was dirty like when it's been in standing water for days. I called to complain and the owner, I guess, at Central Florist 2404 Central Ave Alameda Ca 510-864-0809 questioned me and told me to send her a picture of the bouquet in question. I said once I received it I cleaned out the water and plucked the dead leaves off the flowers and placed it at my business.

For Mother's Day, I decided to order flowers and have it be sent to her on Thursday, May 11th. I've ordered from 1-800-Flowers in the past, but have never seen a picture of the final result. I requested my mother to send a picture to me, and I was rather disappointed in the result. For what I spent on this order, that wasn't even worth the value. The flowers that are in the vase are very pretty, but I don't believe I got my money's worth! I ordered the medium sized arrangement, and it looks like it's a small version. I called customer service and was fine with the response. They offered to resend the flowers and provide a discount (20%) for the next order. I called to just voice my concerns on this particular order. I will reconsider ordering from this site again. Overly pricey for something that is provided from a third party, therefore creating inconsistency on the final product.

I was very unhappy with their service. I called and ordered flowers and chocolate-covered strawberries on Thursday morning (May 11th). I asked if there will be any problems with my delivery and if I called in enough time. They said I should have no problems with my delivery. Everything was a go. I called back on Friday, because that is when I received my confirmation email and realized that they ordered chocolate candy instead of chocolate-covered strawberries. By then, it was too late to change the order. I said, "Okay," and again, I confirmed that the flowers and balloon would be delivered on Sunday, May 14th, as requested the day before. They quoted me a price of $91.09 for my entire order.

My son ordered flowers to be delivered to me on Saturday May 13th and when they were not even delivered by Sunday evening. He said he's check with 1-800-flowers. It's now Monday afternoon and no flowers. A customer service representative called from 1-800-Flowers and could barely speak English and so I confirmed the address with her (I live on a very well known street) and asked her what florist she was using as they should have no problem finding me and could call me on my cell phone if needed. She said they couldn't divulge the florist (I have since figured out they don't use local florists but just ship and hope I guess) which made me very suspicious.

Last Friday my husband ordered flowers for me for Mother's Day to arrive at my work before 5:00. He was guaranteed they would arrive to me before end of my workday at 5:00. This was supposed to be a surprise. My husband hadn't received a "thank you message" from me all day so he kept calling to check the status. He called 3 TIMES and was told they'd arrive by 5:00. By 5:10 I had to leave work to go pick up kids. I could no longer wait. He then told me the surprise.

I ordered a plant from this company the Weds before Mother's Day for delivery on Fri 5/12 to ensure it arrived before Mother's Day. Sure enough, the product didn't arrive on Friday or Saturday, which was extremely disappointing to my Mom who thought I forgotten about her. When I called on Monday 5/15 to find out why it wasn't delivered, I called the company and the customer service rep told me that based on the volume of orders received they were not able to deliver the plant on time. After expressing my disappointment and condemnation for the company, they said it would be delivered today and I would receive 50% off of the original order. I'm glad I got the discount but would have rather had them delivered on time. I only went w/ this company since I was receiving bonus miles from Southwest.

I ordered flowers for Mother's Day. Order was made May 10 for a May 12 delivery. It is now May 15 and 1-800-Flowers can't tell me why it wasn't delivered. Offered to deliver tomorrow which was not acceptable. Requested a refund and they also offered a $20.00 voucher. Not acceptable. WILL NEVER USE THEIR SERVICE AGAIN!!

This is now the second time I have had a problem with this company. The first time was online with their website... I went through the entire process of ordering flowers for my 83-year-old mother's birthday and when I clicked the final "Send" button... Nothing happened. I assumed it went through but I was mistaken. So for Mother's Day today... I CALLED hoping that would work... But I couldn't have been more wrong. This time they took my order and charged me $84.41... But my mother never received the flowers AGAIN!!!

The worst service ever. I ordered flowers for Mother's Day. Paid a service charge and a second charge for delivery on May 14. I received a confirmation that promised delivery between 8am and 9pm. That long delivery window and late end point was bad enough but then they failed to deliver. When I called to ask where the flowers were the customer service agent simply apologized and said they had no vendor available. We live in the Washington DC suburbs. It is not like florists are a rarity here.

I ordered flowers to be delivered on Mother's day. Spent over $150. When nothing arrived I called 1-800-Flowers to find out where my order was and was told they tried to deliver the day before and no one was home. We were home all day. Called back again and was told they would be delivered by 7 p.m. on Mother's Day. Nothing. Now 6:54 p.m. called again and was told that they were set to redeliver on Monday the day after Mother's Day. I will never use 1-800-Flowers or refer anyone I know to use this site ever again. Worst customer service I have ever experienced.

When my son told me he was having flowers sent for me for Mother's Day I was so thankful for his thoughtfulness and I still am. I know that my son who is working extremely hard to make it in this world wanted to send me his live via Flowers that he knows I love. Aside from getting the runaround about changing the delivery day, the vase and flowers that were sent do come close to the portrayal the website shows. The bouquet contained 3 small yellow lilies, 2 small pink roses, and maybe 6-7 very small carnations, crammed in a clear vase with an unprofessional, very small straw bow.

I ordered my mom the 'purple perfection' flowers for Mother's Day because I thought they were gorgeous and her favorite color is lavender so I figured she would love them. I had to pay $24.98 in shipping for them to be delivered on Saturday. My mom sent me a picture when she received them. I was very disappointed. They were not as pictured on the website, there seemed to be less flowers, and some were wilted. I will definitely go with a local florist next year!

I'd used 1800 Flowers before this. I had a bad experience, had to raise a little hell to get my refund but I did eventually get refunded, and while I was unsatisfied with the service, I didn't write a bad review because I did get a refund and I'm not the sort to do that kind of thing. This time was the last straw. I'd placed an order for Mother's Day flowers. The day of delivery I received two messages from 1 800 Flowers. The first an email at 7:15 a.m. PDT saying that my was being prepared to go, and the second two minutes later by phone, the message was that my order was being canceled because an overabundance of orders and could not be filled.

I ordered flowers for Mother's Day and paid extra to have them delivered on Saturday They arrived on Friday, which would not be a big deal except I paid extra to have them delivered on Saturday. 5 phone calls to customer service and multiple attempts to talk to a supervisor, only to be put on hold for 50+ minutes. All I wanted was for my shipping fees to be refunded. Have been promised a larger refund with email confirmation but impossible to get. Have been told 5 different stories about when and how money will be refunded. Will never use 1-800-Flowers again and will do my best to make sure no one I know has to deal with such terrible customer service.

I ordered flowers to be delivered by today 05/13/2017 and I get a email stating that it was delivered. Once I made a call to my mother to see if she like the flowers that were delivered I felt beyond stupid to know that she did not receive anything. I call 1-800-Flowers and I was told that it was delivered and I got an email confirmation stating that it was delivered and sign by a person that does not live at my mother's residence. Now 1-800-Flowers is trying to get in touch with that florist that deliver the flowers to the wrong address and nobody seems to answer the phone. So I guess I just send someone free Mother's Day flowers and balloons.

1-800-Flowers has no business attempting advertising their performance. I ordered flowers five days in advance to be delivered PRIOR to a funeral. I talked to the Mortuary three hours after the funeral and still NO DELIVERY. The service associate could barely speak English and could not spell anything. I knew I had better call and confirm the info they had was correct. I was connected with a woman that I couldn't understand at all, I hung up. After verifying they had the correct info I was still uneasy, but this is a large business and we hoped for the best. I called them after the service to complain and was told "sorry". It's not the money ill-spent, but this loved one only has one funeral and this has ruined the memory for us. Needless to say, we will never call this 1-800 number again!!

I give this company a zero!! I ordered flowers for my mom for Mother's Day and when they arrived, they were NOT fresh and haven't even bloomed and one only had the stem and no flower on it. My mom had to throw it away. I called customer service and was told that they could deliver some fresh flowers and the only delivery time they had was on Tuesday. Why the heck do I want flowers delivered on Tuesday!! What's the whole point of me sending flowers if they are going to be delivered after Mother's Day! I asked to speak to a manager and she lied and told me they didn't have one and I told her to stop lying to me and to connect me with one, then she tells me he's not available, so then I ask for his name and she refused to give that information out to me.

I ordered the Fabulous Feline arrangement for Mother's Day and it states that it comes with a balloon, but there was no balloon. The picture they show on the website is full of flowers around the cat, mine looked like they ran out of flowers and used flowers that were going to die very soon. Also, one of the paws were not fully finished... Freakin waste of money.

I used a Groupon to order 2 edible arrangements for my daughters-in-law for Mothers Day. Since granddaughter's birthday is day before M-Day at the other d-in-law's home, I asked for delivery to my home so I could take them to b-day party myself. Well, the knock on my door produced a dozen red roses and a small box of chocolates! With nothing else to take to b-day party, I accepted but did not sign. A customer service who barely speaks English has offered me a "redelivery" gratis but it will not arrive in time. Guess the two moms will have to share the flowers and candy. Good thing they are friends. I am NEVER doing business with these bozos again!

I ordered flowers a week advance to be delivered BEFORE Mother's Day on May 14, 2017. I check today (May 12, 2017) to see if it's been delivered and the status is still pending. I call customer service and the person that helped me sounded like they were reading protocol because when I explained my situation I felt like I was put on hold. It's not hard, my problem is clear, don't take your sweet time. Of course, I'm not happy. This was a special gift and I was expecting the product I paid for to be delivered on the day that we agreed on. The result of my customer service is that they were able to guarantee me next day delivery (early morning) via local florists. The downside, it's a completely different product from what I paid for. Not only did they completely miss shipping my product, they can't even guarantee the exact same one for morning delivery next day. Since I have no other real choice, I agreed just to get it over with.

Beware of this flower delivery service! They are so bad to the core! They ask for a delivery date and yet does not deliver on the agreed dates. I made several follow-ups and promised that they will deliver on time but no one turned up. I made several calls and was told the same thing over and over that they will deliver but they cannot guarantee the day. They will take your money and not even care to give you a call if they make a mistake of not delivering! These people are awful bunch.

They don't even deserve one star... I ordered a centerpiece bouquet of flowers which was to be the centerpiece for my mother in laws 80th Birthday Party @ 5:30 pm in S.C. I ordered from MA because I was unable to attend so I wanted to provide the flowers for her table. I ordered them a couple days in advance. They took my money out of my account but never delivered the flower. I was horrified and embarrassed. She had no flowers for her 80th party. Are you kidding me?

For starters, these were boxed up in New Jersey & then FedExed to Buffalo. How crazy is that? Who does that with FRESH FLOWERS??? Then, they weren't even arranged, they were delivered in a long rectangle box. In the photo on the website, they are beautifully arranged, but with 1-800-Flowers, you have to arrange them yourself. That's absolutely nuts!!! Lastly, they didn't even look anything like the photo. Check out the photos. Thank you for ruining Mother's Day... way to go. NEVER EVER EVER AGAIN!!!

Horrible experience with this company. I gave them a second chance as they screwed up a delivery last year. Spent $145 including delivery for a bouquet that was to arrive today, May 12th for Mother's Day. At 7pm, nothing had shown up, although I got an email at 7:30 am that they were "processing my order for delivery today". Called customer service and spoke to a rather rude, argumentative representative who ASSURED me and she used those words... that it would arrive by 8 pm. She even asked for my phone number and claimed she would call me at 8pm to see if the delivery had arrived, yet you could tell she wasn't writing down my number.

Spent $80.00 on flowers for my mom for Mother's Day because I do not live in the same city and wanted to surprise her early! When she received the flowers and sent me a pic, I was so upset... Flowers looked nothing like the picture! No ribbon on vase and flower arrangement looked cheap! I wish I had checked reviews before using your company because I see a lot of unsatisfied customers! Never and I do mean NEVER will I order from your company again! Shame on you for false advertisement!

I ordered a flower basket for my mother to be delivered by a local florist for Mother's Day. Delivery on Saturday and Sunday had an extra charge so I paid it, so she could get them on Saturday and enjoy all Sunday on Mother's Day. No problems accepting my order and payment and confirmation came. Today I get a call that asks if I mind having the flowers delivered 3 days late on Tuesday after Mother's Day. They can't deliver before then. Really? Oh, I will get $10 credit they tell me. Really? Does anyone order flowers to be delivered late?

I received two bunches of roses about an hour ago... a Mother's Day gift from my son and daughter-in-law who live several states away. Check the photo... I guess I can make potpourri with the petals. There will be more because every time I touch the vase another rose loses its petals. I'll never tell my kids about this but I am sending a picture to the company, although judging by the number of unhappy customers 1-800-Flowers doesn't EVEN care.

Placed an order with 1-800-Flowers. Checked my CC and saw that on the day of the order a pending charge appeared for the amount of the order. There were also two other charges from 1-800-Flowers for the amounts of $0.02 and $0.01. I assumed these other small charges were for some type of preauthorization. Checked my card the following day and saw that they AGAIN charged me for the order; both are still showing as pending. I called customer service and they informed me that the first one was for pre-authorization, the second charge was the actual order. So when placing an order you are essentially billed twice for the order holding those funds as pending. Had I used my debit card that would mean they would restrict use of twice the amount of funds that they should. This seems unethical and bad business practices. I will not use 1-800-Flowers for my future purchases.

BUY FLOWERS FROM ANOTHER COMPANY. I ordered flowers for a funeral. They either didn't deliver or delivered too late. I was told that the funeral home refused the flowers and asked if I could give them a different delivery address. When I asked for a refund, they then said that the flowers were left outside the funeral home door. How pathetic. With service this bad, they probably don't have money for a refund. I would give these losers NO STARS if it were possible.

Ordered flowers for my wife's B'day. Paid for next day delivery. I tried to track the order and rec'd message that it was invalid. I inquired with 1-800-Flowers via chat and was told that the arrangement was not longer valid. Went back and forth with the agent and was offered a alternate arrangement. Had I not inquired with the agent I would not have been told that my order was invalid. However, they proceeded to process payment. Not sure how this cannot be construed as a scam service.

I was very hesitant to order flowers over the Internet. Flowers showed up on the date expected. Inside the box they were wrapped really tight for transport which was fine. After unwrapping the flowers, they looked wilted and sad. I would recommend going with a local florist even if it's a little more. I had a total letdown with the person I sent the flowers to.

While I wanted to work with a local florist for a delivery to a funeral home, the funeral home directed me to 1-800-Flowers. I ordered an arrangement two days before the viewing at the funeral home and requested the arrangement be delivered in the morning for an early afternoon viewing. The morning of the viewing I went to the 1-800-Flowers tracking system and the system message stated they were awaiting a delivery confirmation from the florist. I kept checking back to confirm the delivery was made.

I purchased a Groupon voucher for a fruit basket. After purchasing the basket of choice and paying I get an email telling me in very fine print that the basket will be delivered between 8am and 7pm. I don't have the time to sit on my butt waiting for this basket. I called the company up and got an overseas person with limited English person who could not help me. After waiting and waiting they return to the phone line and say it will be delivered before 7 pm. That was NO help at all. Never use them. Spend the same money on an Edible arrangement instead.

How this company is still in business is beyond me. They are no better than online con artists by the way they take your money, maybe deliver your product; if they feel like it, and mysteriously never answer the phone or refund your money when they say they will. Word of advice, if your product is not delivered by the promised date, you are within your rights to dispute the charge as they didn't fulfill their contractual obligation (once they take your money, they have entered into a contract with you). If they get enough chargebacks, it sends a red flag to Visa/MC and their card acceptance privileges could be revoked. If they can't accept credit cards, then they can't do business.

I ordered a $70 funeral arrangement. I got an email that delivery was attempted, it NEVER was attempted. I called. They said they would continue to try to deliver on the date requested. The flowers were not delivered. By lunch the NEXT day still no flowers were delivered. I called again, I was told the arrangement was delivered the previous day. I disputed and called the recipient on conference and it was verified the flowers were not received. They told me they reordered and still no flowers and no refund. I was offered a $20 coupon off my next order, but I shared I did not want a $20 coupon to spend with a company that has yet to deliver flowers I have already paid for!!!! Never again, call a local florist!

I ordered flowers for Mother's Day. I needed to extend the delivery date and I was told that is not possible. I asked for a refund, I again was told, that was not possible. They then cancelled the arrangement, but they are still charging me for delivery fees!!! And they have not even sent out the order yet! I asked for a supervisor, I was told she was busy! I asked for her name they would not give it out!!! STAY AWAY FROM 1-800flowers.com.

I contacted customer service on Saturday 4/29 because I was unable to place my order and receive free shipping. I had paid to join the Celebrations Passport which I thought entitled me to free shipping for one year. When I spoke to the customer service representative he took all of the information and informed me that I would be credited for my shipping charge. On Wednesday 5/3 I received a phone call from a customer service representative because my order had not been sent because of an invalid address. I informed her of the correct information and she informed me that I would be charged only $19.99 and my order would still arrive to my friend on 5/4.

I ordered a flower arrangement through 1-800-Flowers. It was supposed to be an arrangement in a cute little teapot. I paid almost $80. The next day I received an email that the teapot wasn't available, but they would substitute another container. I called to cancel the order. The teapot was the whole reason I ordered that specific arrangement. As soon as I told the customer service representative (Shanniese) that I wanted to cancel my order, she HUNG UP ON ME. I immediately tried calling back and got an automated message that the call center was suddenly closed.

I ordered a $75 bouquet for my daughter's birthday to be delivered to her work. It was supposed to contain a dozen roses and stargazer lilies. Fortunately I asked my daughter to send me a picture of what was delivered. She received 12 daisies! I called to complain, spoke with someone at a call center, and they will be delivering a replacement bouquet tomorrow. They also are going to give me a $20 coupon toward a future order. I seriously doubt I will ever use their service again!

My sister broke her leg and was sent to the hospital on Friday evening, May 5, 2017. On Saturday, May 6 at 9 am I ordered flowers to be sent to the hospital. 1-800-Flowers.com lied to me, said the flowers were out for delivery. Here it is Sunday... still no flowers. They constantly told me, they were out for delivery... LIARS. SHOULD BE SHUT DOWN IMMEDIATELY. Are they in this country? Shameful. AND THEY BETTER REFUND MY MONEY IMMEDIATELY!!!! I'm in Miami and my poor sister is in Rochester, New York.

When 1-800-Flowers.com screws up you have only 7 days to get them to compensate or resend item. My mother lives hours away so for her birthday, easter and mother's day I've sent flowers. But these 3 times the items I've bought off their website shows numerous flowers on them yet once again item delivered is not what I purchased. At easter her roses had only one measly rose but because I didn't find out from her as it was a gift out of town and didn't contact within that 7 days THEY won't do anything and this is just how they roll. This last order I told them if it had less flowers than what was pictured what I paid for I wouldn't be ordering anything from them anymore and true to fashion it was supposed to have 8 flowers and the camillas I sent her early for mother's day only had 3 flowers on them.

Same experience as others I've read. Ordered online, got a call at 1 pm the day they were supposed to arrive stating they have no florist in the area and that I need to pick another location. ARE YOU KIDDING ME! It was for my mom's birthday and I wanted to surprise her to have the flowers delivered to her hotel while she was away celebrating her birthday. They were saying, "Well we could deliver to her house." REALLY? Who would receive them, no one is around, they are away! After them trying 3 times to get me to accept having them delivered to her house they said, "Well we can hold your order and give you 5% off for your future order." WTF! Um no! Give me my money back so I can make other arrangements!

Last week, ordered two arrangements, a birthday arrangement for a friend and a new baby boy arrangement. Paid for what looked like an elegant, tall arrangement of sunflowers in a dark bamboo vase to accent the dark centers of the sunflowers for my friend. Paid an upcharge for that specific vase. My friend sent me a picture of an arrangement that I could have made by going to Shoprite, buying a bunch of sunflowers, and shoving them in a cheap glass vase. The baby arrangement was not even remotely as pictured. I wanted light blues and yellows. I got pinks and purples. I paid $140 for these two arrangements that looked as if they cost $15 at the supermarket. AVOID 1-800-FLOWERS like the plague!

For THE SECOND TIME, 1-800-Flowers has created difficulty for me. I ordered flowers for a family funeral, and received the order date confirmation via email. 1800 flowers decided to change the date of delivery to the following day, which arrived minutes before the funeral instead of the viewing the day before when I was told they would be there. This same thing happened the last time I used them!!! Unbelievably embarrassing for me!!! I won't be using this company again, as they are unreliable, and have no regard for their clients or the promises they make to their clients. Also, no satisfaction via phone with their representatives. I recommend you take your business to a professional service company, and not this amateur "organization."

This is the most horrible & undesirable company. I am a new retail florist in GA. I was offered an opportunity to try this company as a wire service / floral service provider. I have called to complain many times. I have never been compensated for any of the floral arrangements I have designed & delivered for this company. This is a total scam of a company. I do not recommend it for retail florists or consumers. They are completely dishonest... not only to the many customers I have read the horror stories & reviews posted here, but also to this retail florist who has in good faith filled countless orders to not be paid one cent for my floral arrangements which I have completed and delivered on their behalf. I have demanded to be compensated for my work & services to them with NO response whatsoever.

I placed an order on 5-2 to be delivered on 5-5. I checked my bank account today 5-4 and I see the money has been credited back to my account. I called 1800 Flowers and they stated I cancelled my order yesterday and now the earliest they can deliver the flowers is 5-9. They couldn't tell me who called to cancel the order but it was not me. I asked to speak to a supervisor and the agent asked me, "Why???" "Why you might ask?? My order was cancelled. You can't tell me how and now you can't deliver the flowers until the 9th. That's why!!!" She put me on hold. She never came back.

I ordered flowers for my Aunt who was turning 86 while she was in the hospital with pneumonia. I received confirmation that the order was received but I never received confirmation that order was delivered (which my Aunt confirmed). When I spoke to customer service I was told that florist attempted to make delivery but couldn't find recipient. First, this was a hospital that is used to taking delivery of flowers for patients. I never received notification of this. The customer service rep that I spoke to (a lovely girl in foreign call center) apologized and offered me $20 off my next 1-800-Flowers purchase. I had to ask repeatedly if the flowers would be re-delivered and the best I got was that they would try.

Ordered flowers and chocolate covered strawberries for a birthday. Flowers came at the end of the window. A window that was not provided at purchase. If I knew it would not show until the evening I would not have ordered. They were wilted and dead due to hot FedEx truck. Did not get the chocolates strawberries. Waste of $140. Would go local instead next time.

I had ordered a light pink corsage for my son's girlfriend for her prom 2017. When I received it, it wasn't the same as pictured. I had ordered the 3 roses instead of 5 and picture showed that roses were in full bloom. The one I received was 6 slightly opened rose buds. I called 1-800-Flowers and told that they can't guarantee that the same materials would be available so they use what is left over. I was very disappointed in the product for what I paid for it. I was told a new one would be made up and at no cost to me, however, today is the prom and no one contacted me or tried to deliver a new one. I just hope that my son's girlfriend loves the one she has because I am not happy with all this and want credit back to me. I will never use 1-800-Flowers.com again.

We placed an online order for funeral flowers. Within hours the phone started ringing. With each call I came to hate this company more. They were unable to complete the delivery to the church on time but they refused to cancel the order. Within minutes of hanging up, the phone would ring again with another offer to re-route or discount the order. I could barely hear them on the phone and no one spoke clear English. Because they are in the Caribbean. Horrible. Horrible. Horrible.

My husband ordered one dozen long-stem red roses on Monday April 24, to be delivered Wednesday April 26. This is Thursday April 27th and the flowers STILL HAVE NOT BEEN DELIVERED!!! I've called several times and get the same ridiculous explanation: "We are so sorry, once we contact the florist, we can get this taken care of." Seriously?!? How long does it take to contact a local florist to deliver flowers??? This company is a scam operation!!! DO NOT ORDER FLOWERS OR ANYTHING ELSE FROM THIS COMPANY!!!

While searching for flowers to send to a new dog mom, I realized that the only arrangements they have are for ALL-WHITE DOGS. This is just unacceptable as they clearly as a company have decided to not support the diversity of the canine species. I'm giving them one star to represent the one color they support.

If you advertise a product, allow me to place an order for the product, take my payment for the product, then you MUST provide the product to me. If the product is not available in my area, then say so, but don't take my order and my money, then not get my order delivered. I have called numerous times. Your company cannot find a florist in my area to provide the product, so just tell me and I will go somewhere else. But you keep saying you will try another, then you do not find another and I have to call AGAIN to find out why the product has not arrived. TERRIBLE, HORRIBLE service. LIES. I WILL NEVER USE 1-800-FLOWERS AGAIN. And I will tell everyone I know about the awful experience I have had with your company.

I received a fruit arrangement for sympathy. There was no name from sender. I want to thank them. I called the 1800 number and the person on the phone couldn't give it to me without permission from them. She put me on hold, tried to call but no answer. So I'm pretty much out of luck. Doesn't make any sense. I'm sure they just forgot to give name. I suggested if I gave her a name could she tell me, she said no.

I placed an order for a funeral arrangement to be sent on Sat. April 15, 2017 to North Little Rock, Ark. I was charged 137.00 and was assured it would arrive to the church on time. I was "reassured" by the 1-800-Flowers rep, Elger, that he would personally oversee my order. I felt really good about my experience with Elger and felt everything would be taken care of in my time of grief.

I ordered a flower arrangement for Easter to be delivered on Friday April 14. The same day I placed the order I was contacted by a 1-800-Flowers rep informing me that the arrangement that I had ordered was not available and was offered another arrangement - tulips with a box of candy. Since I did not want tulips, and the recipient can not have candy - I asked for a spring bouquet. The rep said that would be no problem and they would be delivered on FRIDAY APRIL 14. I kept checking the site to track the delivery all day and well past the 8 PM cut off for the day's delivery - no confirmation that the flowers were delivered. Contacted the intended recipient had not received any flowers.

I ordered a $100 Peace Lily plant to be delivered for the funeral of my brother-in-law. They assured me it would be delivered to the church. It was NOT there! They asked for an alternate address after saying the delivery person had car trouble! Really? They had 2 days to deliver it!! They did deliver it to the alternate address a day after the funeral! Called Customer Service 4 times. They hung up on me twice! Finally spent 45 minutes with them and they gave me 50% back plus $20% off my next purchase. I told them not to bother. There won't be a next purchase! I live in 1 state and the funeral was far away in another state. I flew to be at the funeral. Never again! After speaking with a local florist where I live, I was told they NEVER do business with 1-800-flowers due to their high complaint rate and the way they mistreat local florists!

Flowers were fresh and in a beautiful arrangement. Delivery was excellent and on time. Will gladly reorder from them again and will recommend to family and friends.

The flowers came and I called because there was a fruit arrangement that I was told would be coming at the same time. The rep. put me in hold and called my wife and told her not to worry it was on the way but told her what was coming also and gave away the surprise. She told me I would be compensated for the inconvenience but I got nothing, not a gift card like I thought I would get for a future order. I think it would be nice to be compensated for the inconvenience and giving away the surprise.

Flowers were not delivered on the day despite e-mail confirmation that they were delivered. Called customer service 4!!! times trying to sort out issue. Manager was never available to take a call. Ended up canceling order. Hopefully I will be reimbursed. One of the WORST companies I ever have dealt with.

I've only had a problem once. Last year flowers I bought for my mom's birthday didn't last. I called them and they replaced them with something close to what I ordered but more expensive. I was very happy with the results. Later I ordered something else and had no problems.

Purchased a $90 (product plus shipping and fees) gift basket for my mother's birthday. Said it could not be delivered to the specified location, asked if I could have the basket delivered to my home and I would hand deliver... When the basket was finally arrived, it contained store brand (Kroger) items, no name chocolate chip cookies and a bag of Werther's Original hard candies with some various candy bars. I could have put together that basket myself for less than $20.00. The tissue paper used looked like it had been recycled from another basket and the names on the card were misspelled...

This was the first time I have called a flower delivery place. They were extremely nice and helpful with every question I asked. Their array of different flowers was remarkable..

The picture of the flowers always look larger than the real one. The colors are also more VIVID than the real flowers. The flowers were delivered on time and to the right place. The flowers also withered the next day.

Valentine's Day delivery to a business. Supposedly delivered after 5pm when most businesses close. Address was precise. Repeated calls of inquiry resulted in no one knows who they were delivered to. Customer service to credit account. Big disappointment.

I have had the best service using 1800flowers. They have delivered my best expectations! Flowers ordered they make it delivered always in a day or when requested. Flowers are gorgeous and containers or vases makes it more of a plus. I've only had to contact customer services once and it was a very pleasant person and resolved the matter quickly.

Bought flowers for my granddaughter's birthday and she never got them. Not the first time either. Had a big hassle trying to get my money back. Had to finally contact my credit card co. to resolve the issue.

My daughter ordered flowers from 1-800-Flowers for my 60th birthday which, first of all, did NOT arrive on my birthday but 4 days late! When the flowers arrived, the bouquet was left in my driveway, in 10 degree weather, in the middle of the night. As a result, the flowers were dead and the water was frozen! Even the note with the flowers was just a piece of crumpled paper. Since the flowers weren't delivered on my birthday, my daughter tried cancelling the order several times and all she got was a "run around" from Customer Service. Of course, once she insisted on a refund, which they said they would do but never did, they then left the dead flowers in my driveway. BAD company and TERRIBLE customer service.

The care that goes into making the arrangements is usually what makes a customer happy so want to continue using their company on other occasions and keeps them coming back.

I will never use this crappy company again!!! I placed a flower order last Wednesday for delivery on Saturday via YOUR website for my "very hard to please" mother-in-laws' birthday flowers. You call me at Noon on the delivery date (Saturday) to tell me the florist YOU chose is not open on Saturdays. Well, whose fault is that!!?? So after I blast you, you give me a shipping refund and assure me they will be delivered on Monday. Well guess what? It's Tuesday and they still haven't been delivered! So, I call you again and blast you. This time you state the florist is having a difficult time getting everything for the arrangement I chose from your website. It's your website, and you choose the florist but you can't make the arrangement you sell!? So, I rudely state "I don't give a crap, but you better send her something by tomorrow or I'm cancelling this $100 order right now."

On Feb. 28 I received flowers (tulips) from your company from my boyfriend. By March 6th they were limp and the petals falling off some dead. My boyfriend called customer service and very nice guy sent a 2nd order out. I received them Wednesday March 8th. Today March 11th, I wake up to again limp dying tulips. I am so disappointed to say the least. I followed the directions on the box and I believe that your vase is not big enough to hold the tulips. It needs to be wider and taller. He said never again will he order from your company. I can get a nice piece of jewelry for the cost of the flowers that died in less than a week. My son even said he purchased flowers for $5 for his GF and lasted a month!! WOW I also will say I will not recommend you. A disappointed customer.

Ordered flowers on Feb 22 to be delivered Feb 25, the day before mother's bday. Went on a cruise for a week. Was told flowers weren't delivered when scheduled. I called on March 6 to get it straightened out, they promised delivery the following day. WAS NOT DELIVERED! I called them back yesterday and was told it was fixed and they would be delivered today... NOT!! They were nice on the phone and offered this and that but I opted for a refund instead. I will not be using this company again.

Placed 5 orders same day delivery at 2 PM! 2 of the orders were not delivered at all! 2 orders delivered at 9:30 and 10:40 PM which is unacceptable considering the recipients were already asleep. Customer service was ignorant and unattentive! They lost my business, my trust. Mother's Day is coming up in a 2 months. BE AWARE and NEVER ORDER flowers from 1-800-FLOWERS!

My order never got delivered to my grandmother for her birthday today. This whole situation started at 10 am this morning. The first excuse was that my credit card didn't go thru but it did and I had to prove that it did. Then an hour later they said the florist unexpectedly closed early today but they found another one and it would be delivered. So around 6 pm it still hadn't been delivered so I called 1-800-Flowers and they tell me the second place couldn't deliver it and there was nothing they could do.

The situation is I ordered flowers and chocolates from 1-800-Flowers on 2-13-2017 to be delivered to my wife's office on Valentine's Day. The arrangement sent was the medium size, not the large size ordered and the chocolates that were ordered never arrived. I contacted 1-800-Flowers that day informing them of the discrepancy and was not replied to until the following day with an offer to re-send the flowers and chocolates. Yeah, Kind of late for that. After several e-mails they agreed to a full refund of $173.75 which they said would take up to 5 days to complete. That was over a week ago on 2-22 with still no resolution. I paid by PayPal and am now getting them involved to help with this matter. DO NOT USE THIS SERVICE. Call your local florist direct!

In less than 2 weeks I've been disappointed twice by 1-800-Flowers. On Valentine's Day they did not deliver the bouquet I ordered. When I called to check what had happened they confirmed it was never delivered and asked if I could give them a chance to deliver the next day. I agreed. Big mistake. The bouquet was never delivered. They issued me a refund.

Don't believe the Photos that are posted. I received a gift that was all box and container. Yes, there were 4 sunflowers as pictured, however the sizes in comparison to the photo were miniatures. The bright pink fill flower was replaced with broken purple statice. There was about 1/3 of the fill shown in the photo. All stems, compressed measured 1.25 inches. So, part of a bouquet was sent. It is very disturbing to have to let my sister know that what she so carefully selected as a gift did not arrive. I have a background in floral so I feel qualified to write and share this review.

I am beyond mortified!!! I can't even begin to explain how I feel about this company!! First I want to know if they are a sister company to anyone else so I can also NEVER order from them too!!! Had to send flowers to a relative funeral from out of state. They guaranteed they would be there! Well.. THEY WERE NOT!!! They called me literally 15 min before the funeral started to let me know they couldn't make the delivery on time and they would call the funeral home for an address to deliver them to the house!! Well this is in Florida! The flowers will wilt and die in the heat! Nobody would be home as they were at the funeral then burial. Then said they will refund me but credit won't happen until 10-12 business days!!! They are quick to take the money but to refund it is a different story!! Horrible, horrible company!!!

I ordered a flower arrangement for my daughter's birthday on Feb. 23 to be delivered on Sat., Feb. 25. By 4:30 pm that day the flowers had not been delivered, so I called 1800flowers. The rep assured me that the flowers would be delivered by 8 pm stating, "If we haven't heard from the co. that they are not being delivered we have to assume that they are," meaning she didn't actually look into the situation.

DO NOT ORDER FROM THIS COMPANY! I knew something was up when I ordered the flowers at 8:50 AM on Friday and they were delivered at 11:20 AM. They were most definitely already pre-made from days before. I am disgusted and embarrassed in what was delivered to my fiance's aunt funeral service. The flowers looked nothing like the picture. I ordered a LARGE BROWN BASKET. I am still so angry at the embarrassment I had to endure after sending this garbage. This is a time of grieving and all this company did was make me feel worse!!!

Flowers.com took the order for delivery on Valentine's day but did not deliver, could not get through on phone, no answer all day Valentine's day. They sent an email at 9 pm saying the flowers would be delivered late with a sorry note. Only thing sorry is Flowers.com, won't do business again.

These people are a joke. I ordered flowers for my best friends funeral and was guaranteed a 9:00am delivery for the viewing. The morning of the funeral, while driving to the funeral at 9:15 I received a call from 1-800 Flowers that they can't fill my order. They were very unprofessional and when I asked for a manager they hung up on me. I called back and asked to speak to a supervisor and was hung up on again. Looks like I'm going to need to call my bank to reverse the charges.

I ordered flowers to be delivered on 2/21/17 for my mother's birthday, charged me $70. A few days later I noticed on my checking account statement they had put back $37. I called to find out what was going on and they told me my order was cancelled. I told them I didn't cancel it and if it was cancelled how come I didn't get all my money back. The guy tried to convince me that I didn't pay that much. I offered to email him the receipt I was looking at. After 20 mins of arguing I asked to speak to a supervisor, he put me on hold and came back about 5 mins later and said they would issue the remaining $33 and that it would take 3-5 business days. That was on 2/16, it is now 2/24 and I still haven't gotten my money back.

I recently purchased the Floral Embrace - Medium for my mother's birthday along with a Mylar Happy Birthday balloon. The description of the arrangement: hot pink roses, orange Asiatic lilies, medium sunflowers, lavender stock, orange alstroemeria, and ethos poms. What was delivered looked nothing like what had been ordered. There is a disclaimer on their site stating, "so colors, varieties and basket may vary due to local availability." Almost every flower (90%) and even the balloon had been substituted.