1-800-Flowers.com Reviews

Received email stating that flowers were delivered to recipient but they never were. It was apparent that the Customer service dept is limited on what they can say and do. 1-800-Flowers is 100% business centric and 0% customer centric. The ways they wanted to make things right were to 1) call and apologize to the recipient NOT to the person who spent nearly $100 on overpriced, crappy flowers. 2) Offered me $20 discount for next time (I'm not using them again) and 3) No one could deliver replacement flowers today. It would be delivered next day. Overall, horrible experience. Do not use them!

Ordered birthday flowers for my girlfriend, to be sent to her work. That part was fine, and the ordering was easy. I ordered an arrangement in the shape of a birthday cake. What I bought and what she received would be considered two different things. Completely let down by the arrangement, attached are the images. If I never get my money back, at least I paid for the experience of never buying from this company again. If this is the flower shops fault, well then maybe 1-800-Flowers should stop using them.

I placed my order for my mother birthday flowers on March 8 to be delivered on March 17. On the date that they were supposed to get delivered, she did not get the order. However, I received an email that stated that they were delivered. I called customer service and they told me it was an error on their part because they had an issue with delivery. Needless to say it's March 28, 2018, and she just received her flowers and she had to go pick them up herself. This is unacceptable customer service and I strongly recommend to anyone that they do not order flowers from 1-800-Flowers.

I ordered flowers from 1-800-Flowers.com on Saturday morning for a same day delivery. Within 5 minutes, I received my order number and confirmation. 20 minutes later I received a text saying the order was delivered. The flowers were for my stepdaughter's grandmother's funeral. On Sunday, the day of the viewing, my stepdaughter called and told me the flowers never arrived.

My husband ordered flowers for two of my coworkers, one who had just lost a parent and another who had to have a very invasive surgery. We ordered them first thing in the morning and were told after the 2PM cut off that they had too many orders that day and would not be shipping our order. On top of this my husband was told it was his fault that he did not know the flowers would not be sent. Terrible customer service! I will never order flowers from here again.

Ordered from Harry & David yesterday and signed up for the Passport Annual Membership - $29.99. Today I discover I was not only charged $123.60 for the two actual items and the Membership but there is ALSO a $99.36 "hold" on my bank account for 3-5 days. This is AFTER my items were already debited from my account! No need for a "hold"! Called Harry & David who explained the "hold" and I asked to cancel the Annual Membership. Referred to 1-800-FLOWERS.COM and told that since the Membership was "used" it could not be cancelled. Told them I would pay for shipping on items ordered and to cancel membership. Still they refused. So now I'm paying $29.99 to ship two items and stuck with a year long service I'll NEVER EVER use. THIEVES!

I paid $180.00 for flowers. With fees it was over $225.00. They were sympathy flowers for someone that passed that I was very close to. I have to say I was almost ashamed at the display. It looked cheap and the flowers were sparse. Definitely the last time I'll buy from 1-800-Flowers. Shame on them!

I received a FedEx delivery of Valentine's Day flowers from 1-800-Flowers. I had Lillies and Iris. The Lillies did not all open and not a single Iris opened! Instructions were followed on care. When I contacted them they said they needed the confirmation # for the order, well if they are received as a gift the recipient would not have that. I was basically told too bad!!!

I ordered flowers for their same day delivery service before their deadline of 2 pm. I was then contacted after 2 pm and told that they would not be delivering the flowers that day but the next. (Now it was too late to try and order another same day delivery service.) There was no reason as to why they weren't delivering the flowers and eventually someone tried to tell me that I ordered after 2 pm when I had email confirmations stating that it was hours before that. No one in their customer service department was able to do anything for me and most just went silent on the line when I explained the issue and would ask "I'm sorry ma'am but what would you like us to do?"

I ordered flowers from this establishment last week. Flowers arrived looking nothing like what was shown in photo. When I requested a voucher for a complimentary bouquet to be used at a later time, I was given a $20.00 voucher. I will never give my money to this business again. Very disappointed.

This company have the worst customer services. Order flower for a funeral out state to deliver the day of the funeral 3 days later no flowers deliver. Cancel order after the promise to deliver the same day and repeatedly told them the funeral was 3 days early was too late for them to deliver the flowers. Never use this company again.

I was told so many different "LIES" about my order being ready to go, will go out after lunch, out for delivery, NONE OF THE STORIES WERE TRUE!! I would NEVER use 1-800-Flowers again!!! Flowers were never delivered!! I finally received a refund. How do these people stay in business?? I cannot believe they continue to advertise on every major website for flower deliveries.

I ordered a nice get well arrangement for my niece who was in the hospital having her appendix removed. I ordered them to arrive that day and they should have been delivered that afternoon as she was coming out of surgery. They were not delivered that day, or the next before her discharge. Disappointed I called to see where they were and have them delivered to her house, which is a few miles away. I was connected with a very nice woman who assured me it would be no problem and that it would not cost extra, and apologized that the flowers were late.

My sister and I ordered flowers for my grandfather's funeral from all the grandkids but the $250 grave site arrangement did not get delivered. A confirmation email was received from 1-800-Flowers saying the flowers have been delivered but the flowers were NOT at the funeral home. I called customer service and received a woman from another country that was obviously reading from a script. She kept insisting that the arrangement had been delivered. I told her on multiple occasions that I was at the funeral home had spoke with the funeral home director. The arrangement was not there. He even showed me the delivery log for that day. No flowers from 1-800-Flowers from me.

The level of incompetence on my last order was dumbfounding. I placed an order on January 26 for delivery on February 20th. At 5 pm on the 19th I got an email saying the item was not available. (How is this not known until the day before delivery?) I was told that the item would be available for delivery on the 22nd. Ok, that is the actual date of my parent's anniversary, and that seemed reasonable. On the afternoon of the 21st, I get a phone call saying that the item is not available. Seriously, you didn't know that 2 days ago? I agreed to a substitute item from another source of your many companies. I was ASSURED that it would be delivered on the 22nd. NOPE. I waited a few days, to be sure. Then I had to leave town.

On Mar 8, 2018, at 6:04 PM I sent the following e-mail to 1800Flowers customer service: "The lack of accurate communication has been unforgivable. Each time I contacted your business by phone or e-mail, I received the same generic response. Your online tracking was useless. You could never verify that the funeral flowers were made, placed on a vehicle for delivery, and delivered. You would never tell me who the florist was due to your confidentiality policy, so I could put the effort into tracking it myself. Yet you charged my credit card for the flowers and delivery that you could not verify. This is in violation of our Federal Trade policies.

Ordered flowers & chocolate for college daughter’s birthday. Flowers to be delivered Friday for Sunday birthday. Never received delivery confirmation so sent email. Said would "redeliver" on Sunday which was actual birthday. Told them fine. No delivery again! I called Thursday after sending multiple emails with no response. I was super nice & told them would call Thursday if no response. I requested a refund in multiple emails. Called & requested refund & had audacity to offer me half. Finally agreed to full. Made big deal of $20 off coupon. I believe this is the first time I've ever placed online review. Will never use them!!!

I ordered a $182 wreath to be delivered to the church for a funeral... The flowers were never delivered... I called customer service and was put on hold for over half an hour waiting to speak to a supervisor... I finally hung up, called my credit card company and had the charges reversed. DO NOT BUY FLOWERS FROM THIS COMPANY.

I order some sympathy flowers and when they got to the location they were dead. They said they couldn’t refund my money because it wasn’t fair. They only can do half. They also said they would call the person and apologize. Never did I had to call back and complain for them to do so. I will never order from this company again.

I ordered a get well flower arrangement for a colleague who will be having surgery tomorrow 3-6-18 to be delivered today 3-5-18. I specified that I needed the arrangement delivered before 1 pm as she would not be at work for the full day. The flower arrangement was delivered after 4 pm. Even if the colleague was going to be at work for the full day she leaves work at 3:30 pm. If I could give 0 stars I would.

Shame on me for not reading the reviews for 1-800-Flowers before using them. I ordered a basket of flowers to be delivered to my son and his family in their new home on Saturday March 3. No delivery Saturday or Sunday. I specifically wanted them there Saturday so they could see them together. My son had to leave early Monday morning for a business trip. I called customer service to see what happened. They insisted they were delivered on Saturday but could not tell me when or who accepted them. I asked for a supervisor, was put on hold, and then told no supervisor was available. Then the rep said they couldn't be delivered on Saturday and they were delivered today. This still was not true.

Last year I placed an order to have flowers delivered to my mom and sister the same day same address for Mother's Day. The flowers were Not delivered the as schedule, after calling to ask about the status of my order they told me there were no local florist available. So my mom and sister got Mother's Day flowers a day late! A few days ago I placed another order, I was never asked if I wanted to pay extra to have the flowers delivered at a specific time during the day although I specifically told the person on the phone I needed them to be delivered Sat morning. I called several times during the day and their response was they are on their way... more than 4 hours later I finally received a call from my sister telling me she had received them. Never again, customer service sucks and delivery is even worse!

Possible the worst customer service I have ever seen. They do not stand behind their guarantee. Ordered flowers, they never showed up, asked to cancel the order and get a refund and they refused to cancel. Said they would deliver tomorrow and literally told me "better late than never". DO NOT USE!

I placed two orders and the first was a mess on arrival. The 2nd was alright. I did complain to the company about the 1st order and they said they'd send another right out. They didn't so I called them and then they shipped and it remained in Fedex for three days and arrived wilted, petals and leaves falling off. Fedex didn't have to hold the flowers from 1 Mar-3 Mar and 1-800-Flowers could have shipped the first shipments in a timely manner. Bottom line, it was for Valentine's Day and the shipment didn't arrive until the 3rd of March! I'd have to be out of my mind to order from them again!!

I ordered 2 bouquets of flowers... I received them promptly. I was disappointed as they were much smaller than what was pictured. I emailed 1-800-Flowers.com. They responded within 15 minutes and at no expense to me. They had the local florist deliver 2 new arrangments... that were just beautiful! Amazing to find a company that is dedicated to customer satisfaction!!!

This is my 2nd and last time ordering from this company! The first was a complete disaster. My mom was in the hospital and never received the flowers which were supposed to be same day delivery. After several annoying phone calls with someone I could barely understand, I was assured my flowers would be delivered to my mom's house. They never showed up so I called once again and they said "oh I'm so sorry but we do not deliver to her location, but we will put a beautiful new arrangement together and she can pick them up tomorrow in Duluth," which is about 30 miles away. After getting really angry, they finally found a florist to deliver to her home.

Ordered online for plant to be delivered on March 1st. When I didn't get a delivery confirmation on that date I checked My Orders and saw it was scheduled for delivery on MARCH 29! No idea why delivery date had been changed. Needed delivery on the 1st. Was told the best they could do was March 13, too late for my purposes. They had no explanation as to why the date was changed. Cancelled my order but was now left with no gift to send. Will not chance ordering from them again.

I contacted 1-800-Flowers on Sunday February 25, 2018 to have a sympathy basket delivered to my aunt and uncle's home in Georgia for a funeral. The funeral was to be Wednesday Feb. 28 and 1-800-Flowers said it will be delivered. On March 1 when I saw it was not delivered I contacted the company and they said, “Sorry but it will be delivered on March 6 instead.” I emailed them again and their response was pretty much an, “Oh Well too bad.” I would never use them again!!! Or recommend them. This was a family member and a loss.

We wanted to send a nice arrangement to a friend who lost a beloved pet. We picked a nice $80 arrangement, which, with shipping and tax, came to $106. A tad steep, but well worth it to put a smile on our friend's face. Take a look and see for yourself at what was advertised online and compare it to what our friend received. THIS IS A HORRIBLE ARRANGEMENT! It's all crammed into the vase with no artistic creativity at all -- it looks like a child picked these out of the yard and stuffed them in there. NOT AT ALL WHAT WE PAID $106 FOR!!! Never again will I use 1-800-flowers... NEVER!!!

If I could give this company 0 stars and leave a review I would. The customer service is HORRIBLE! We ordered flowers for Valentine's Day, paid extra to be sure it was delivered THAT day and they didn't get delivered until 2 days later! We paid for the large bouquet but it delivered as a small, the chocolates were the small $1 chocolates and the bear was cheap and had a price sticker of $5 on it! When I called they told me there was nothing they can do because they just send the order to another florist company and they fill the order. When I contacted the florist they said it was actually illegal for them to talk to me directly about the order because I am not their customer and everything needs to be taken up with 1800 flowers. So we are out $100 and extremely disappointed. Never again will we use their services and I will make sure to tell everyone how horrible they are!

I placed a order on 2/26/2018 that 1-800-Flowers.com could not meet the time frame. I was dealing with reps from other countries and NOT the USA which is WRONG!!! Another USA company that wants our money but not to pay USA taxes and salaries to our citizens. Once I cancelled the order I was then told it would take 7-10 days for a refund. It didn't take 7-10 days to take my money out of my account so now that a BAD service was provided you now insult me by saying you're going to hold on to my money to gain interest. I will NEVER do business with this company again and will tell ALL my friends the same.

I ordered a large floral display and mylar balloon bouquet for my Mother who is an Alzheimer's patient in a memory care facility. My Mom generally sits expressionless in her wheelchair in front of a TV most days and hasn't spoken in a year. Upon seeing this flower arrangement and having Happy Birthday sung to her by the Care Center Staff, she smiled and clapped her hands. The first expression of emotion in over a year. My Father, in his 90's, was so happy to see his beloved Wife having a happy day. Thanks so much to 1-800-Flowers for giving our Family such a happy day. We'll be back.

I ordered flowers for my mother on her birthday. Not only did the company deliver the flowers, but they did not tell me that they were not going to deliver the flowers. The company claims they do "same day" orders, but I ordered in advance and they were not able to deliver. When I called the company they claimed that there were no florists available. I would expect that they would notify me promptly if there were no florists available in their network so that I could make alternate arrangements. After all this, they hassled me about a refund and tried to offer me 50%. After that they said they would issue a "full" then left me on hold for way too long, so I hung up. I then got a voicemail stating that the refund was for $67, not the original amount of $88. I call them back and waste approximately another 30 minutes on the phone. Terrible. Avoid this company.

I WILL NEVER AGAIN BUY FROM 1-800-FLOWERS!! I ordered flowers for my daughter to be received on VALENTINE'S DAY, and she never got them. When I called 1-800-Flowers the same day, I was advised that the flowers were delivered but left in a different department. It would not have been so bad IF, they would have delivered in the time frame promised AND called like they said they would.

I ordered flowers and paid extra to narrow the window of time for the delivery so I could be sure my recipient would be home. My confirmation email said a different time than I had selected, so I called the customer service number so that I could make sure they arrived when I needed to. The first person had no idea how to see what time my order would arrive and refused to let me speak to a supervisor. I hung up and called back, and the same thing happened with the second person I spoke with- no clue and refused to let me speak to a supervisor. Once again, I hung up and called back. The third person I spoke with seemed like she knew what was going on and assured me that my order would be delivered in the window of time I specified and paid for. She also told me that if my recipient was not home that the delivery driver would call them to make arrangements to deliver the flowers to a person and not leave them on the porch.

We ordered a red white and blue flower assortment with green foliage for the super bowl party's host. Those were the colors of the two teams. We SPECIFICALLY instructed the florist NOT TO USE ROSES. Couldn't be more clear about it "NO ROSES". The person on the phone repeated it twice. OK No Problem And So... They used roses! Arrangement was small and unimpressive. An expensive lesson that will not be repeated.

If I could give this company a negative stars review, I would! I received flowers on Valentine's Day (2 dozen roses), which arrive dead and rotted. The sender spent $167.00 plus to send these flowers. I called and complained about the flowers and they said they would send new ones that would arrive the next day (15th). They did not arrive and when I called they had not been shipped. So they again were suppose to send them, I let them know they were going to a business so it would need to be delivered after the holiday on the 20th because our office was closed. They said no problem.

My fiancee sent me my first dozen long stemmed red roses in a box. When I received them they were all bruised and dying, They were awful. I knew he had spent a lot for these roses so I called the florist and insisted that they replace them. To this day 9 years later I have never mentioned this fiasco to my husband. No one should have to replace their own roses.

Flowers were sent to me. It was the dead of winter and the flowers were left outside my door in the cold, Needless to say they were 2 dozen dead roses. I was very disappointed because the sender spent over 100 dollars. Also the vase cheap and very plain. My experience with 1800 flowers were. I will spread the word for anyone thinking about sending flowers especially roses not to use 1800-flowers. You certainly did not leave a smile on my face when coming around the corner and spotting 2 dozen roses outside in the cold and winter. They should have left them in the office of my apartment building. The delivery just was in a hurry to get rid of the flowers.

Called to purchase a funeral arrangement for my mother in law. Had such difficulty understanding woman on phone that I made an excuse and called back. Made a second call, gentleman was easier to understand but had difficulty spelling my last name. I spelled it numerous times using words to represent the letters. When I received the confirmation email my name was spelled incorrectly. I called back and corrected the spelling. I arrive at wake and the flowers are not present. I called the company and was placed on numerous holds. While on a hold the flowers showed up 20 minutes late. I looked at the card and my last name was incorrect. I called once again, numerous holds and getting nowhere but finally she said they would give me a refund. When I came back to wake the following day, the flowers were GONE!! 1-800-Flowers representative took them back. I am appalled that this company is still in business. DO NOT USE THIS SERVICE.

On Feb 2, my boyfriend ordered flowers for me for Valentine's Day. They did not arrive. He called after Valentines Day, and the representative told him that the flowers would be late and offered him 50% off and a promise that the flowers would arrive by 2/20. They did NOT arrive. Again. I called today (2/21) to follow up and received one after another unhelpful, contradictory, and even flat rude and disrespectful response and treatment from every single associate with whom we spoke. We were told first that the florist rejected our order (and we were never even notified even though we were still charged 50% of the original price).

1-800-Flowers seems to be a good value. The flowers always arrive on time. However the cost always seems a little higher than expected. I like the fact that a database is kept so I can reuse addresses for Christmas and birthdays. Of recent I have been using Amazon. It seems that Amazon is a bit cheaper and easier to use. Though I seem to have a hard time indicating it is a gift with Amazon.

I am extremely disappointed. I ordered flowers yesterday and paid for same day delivery and got a phone call that notified me that the flowers were rescheduled to be delivered tomorrow because of bad weather. That's fine. That same night I get a notification saying the flowers were delivered. I asked my friend if she received them and she said she didn't. I call the next morning to ask what happened and they said they were delivered based off of what was put in their system. I told them they were not delivered, and I explained the phone call I received the day before. They called the florist and said that it was just an error in their system and they were not delivered, but will be today. It is past 4 pm and they have YET to be delivered to my friend. They never offered to pay me back for the same day delivery I had paid for originally and I'm still waiting on the flowers to be delivered. This is the worst service and I will never be purchasing flowers from here again.

Flowers were old and not fresh. I have never ordered from any online flower group since. I now contact my local florist Kuhns here in Jacksonville and even if I was sending flowers to another state they apparently only deal with the better florists in those other states and I've never been disappointed in the flowers that was sent.

On top of being overly price even with a discount. The flowers we received almost late and the card was missing. My dissatisfaction was relay to the company. All I got was a "I'm sorry we messed up". I thought it was a 100% satisfaction guarantee, I was not happy.

I did not have a good experience with the company that I connected with by ordering through the 1-800-Flowers. They did not fill the order as I wanted. When the order was late, I contacted them to cancel it. Their idea was to add more roses for the same cost. I was very disappointed. In future I will find a florist in the locale of the person I am sending the bouquet to. It is a lot less headaches. I get exactly what I want.

I ordered one of the white dog arrangements pictured on your website and my order was accepted. A while later I missed a call from 1-800-Flowers. I attempted to return the call and spoke with a customer service rep who had me wait while he checked on my order. He returned to tell me I had been called to confirm my order, all was well. After that call I received a voicemail from 1-800-Flowers asking that I call back. I called a second time and at that time was told none of the flower shops in my area knew how to make the dog arrangement I ordered. The second rep offered me $20 credit which she said would be emailed to me. I have not received the credit.

When my sister-in-law passed away several years ago, I ordered flowers for the wake at the funeral home. When I arrived, I saw big beautiful arrangements around the room. Mine wasn't there. When they finally arrived, it was during the wake, not prior to as I was told. It was such a small arrangement for the price, I was thoroughly embarrassed. Not as it was described to me over the phone. I was very close to her, and I was crushed. During the break, I went to a small shop near my home and got a much better arrangement for the price! The Blossom Shop has been my florist ever since. If I could give it 0 stars, I would. Since then, I've heard other people express similar complaints.

Called 1-800-Flowers just hours before my friend's dad's funeral. Large peace Lily was delivered on time and very pretty (as far as peace lilies go). Was very satisfied with the service considering it was a last minute delivery. Will use their service again sometime in the future. Also would recommend to others.

I have ordered many times from them. Always happy with my purchases. I love the convenience of the site too. I have ordered different types of arrangements and each time I have been very happy. My favorite are their kaleidoscope roses. They are the prettiest. The fresh flowers also last a lot time.

I wasn't happy at all with the flowers someone sent me. They were in poor condition upon arrival. I did call and make a complaint, and they did respond. But by then the moment had been missed and I was very disappointed my surprise was not as intended. Thank you!

I placed an order, six hours later got an email saying it was outside their delivery area, there is a flower shop that I have used previously 10 miles from the location. They waited until it was obviously too late to complete the delivery and are giving me problems about canceling the order and getting a refund.

The flowers I sent my daughter did not look good at all, I will never order from them again. I was looking for the flowers in the picture and I was very disappointed. The flowers died quick. Usually when I order flowers from another florist they stay a week looking fresh but the flowers from 1-800 did not.

I've ordered several times using 1-800-Flowers.com and each time I have been satisfied with their service. They always call if no one is at home and find out the best time to deliver. The flowers I have ordered are exactly the same as the pictures on the internet. I trust that they will be received well and in great shape!

Called the 1-800-Flowers. Ordered my mother a large live plant mixture for Mother's Day($60.00). They told me it would arrive by a certain time, informed her they were coming, from what time to expect them by... she sat all day and waited. They NEVER showed up. I called again and was told they be there the next day... they it didn't come till after Mother's Day and was Not the arrangement I had ordered. It was just a small plant and they never came to the door... she found it on her doorstep late in the afternoon. Even though she was there all day they never rang the bell. I then called a 3rd time and all they would say was they give me a 10% discount for the next order. I will never use them again.

I used them for a dear uncle's wake and the arrangement they sent us was both horrible looking and overpriced... the basket was some sorry looking little putrid little dingy thing that look like it was used once before. Flowers look like something well that they were trying to avoid throwing out in the back dumpster, I will never use them again. Thank you very much.

This company is really great. The flowers were fresh and beautiful! They were kind and courteous with. I placed my order over the phone, because I had questions. My sister in law was very surprised and impressed. The flowers are always brilliant and beautiful. I would recommend 1800 Flowers and have recommended them to every I could think of. They are truly worthy of the task. Whenever we need to send flowers, we use 1800 Flowers.

Ordered flowers for my grandmother's grave in Iowa. They were delivered. Great place to order from. Everything was as to what I ordered. My grandmother would have loved them. They look beautiful on her stone. Will order again and tell my friends. They take pride in their flowers and serving the public. Great company.

Even though I paid the extra $10.00 for speedy delivery before 11 a.m. the flowers didn't arrive until nearly 2 p.m. I'm not really very impressed with the service. Then when you try to call for any kind of information the process takes forever to get through. I will just stay with bringing flowers home from the store myself.

Came a day early and flowers were mostly dead. So then they resent the flowers. Now they would be a day late. The delivery showed and the flowers were mostly dead. So two shots and no wins, won’t order from you again.

I was very hesitant to order flowers, online, because I was afraid the order would not be processed in a timely manner. What a pleasant surprise! Easy and Flawless!!! The flowers were delivered on time and just as beautiful as if I had picked them up, at the florist shop, myself.

I used them several years ago to send Mother's Day flowers to my mom. A month later I noticed unusual recurring charges on my card and found they had signed me up for a travel club. The next time I used them I was careful to uncheck the box on their order form and still got signed up for the same thing. In addition, the flowers that they delivered didn't look nearly as nice as the pictures. I only deal with local florists now.

I often use 1-800-FLOWERS, they are on time, not overpriced and have a wonderful collection of gifts. Even though they suggest to use the early AM delivery quite often the gifts are delivered by noon. The website is very user friendly, easy to navigate. I do not worry about my credit card storage at all.

The call center is not based in America and the people are very difficult to understand. My poor fiancé spent all of Valentine's Day trying to track down $100 worth of flowers, he finally went to a local florist. Save yourself time, money and sanity. Shops at a local florist or find local suppliers so you don't need to deal with this mess.

We ordered funeral flowers 5 days ahead of time. I even contacted the funeral specialist number. I was put on hold at least 5 times during the next 5 days because I could not get a confirmation for delivery. It was already an upsetting time and no one could give me the confirmation I needed that they would be delivered. Twice I was guaranteed an email within 15 minutes (2 days in a row). I asked for a supervisor and actually held for one but they never came. The 3rd time I demanded to speak to one they definitely put someone on the phone who was not knowledgeable of the situation. There was also no card attached to the arrangement. This also was unacceptable! Lack of knowledge was unacceptable! Do not use 1-800 flowers if you need personal assistance.

I understand that 1-800 Flowers is there for convenience and they are never going to look as nice as the local florist. I called 4 days before Valentine's Day to send my mother flowers and actually asked to get the delivered on the 13th because I knew the 14th would be chaotic. The call me the next day and tell me the bouquet I picked was out of stock and I had to pick a new one and it wouldn't get delivered until the 14th... Even better. The bouquet doesn't even show up until the 17th and they are so wilted and disgusting you couldn't even tell what they were. When I called to get a refund they were like, "We can give you 50% of the credit back and send out a new one." ARE YOU KIDDING ME! NO! You will give me a full refund and send out a new bouquet for free because my poor mother thought I wasn't thinking of her on Valentine's Day. They did the refund but wouldn't send a new bouquet. I WILL NEVER USE THEM AGAIN!

I ordered Valentine's Day flowers for my Daughter to be delivered on 2/13 or 2/14. I received an email that they were delivered by a local Florist. (They had not.) I called on 2/15 and they again said they were delivered. I asked what does "Delivery" mean. Evidently it means when a truck left the florist shop. I said I included her phone number to call and they said they don't carry a phone. (Really what delivery person isn't on the phone all day long). They said they promised that she would get them the next day. STILL WAITING. Whatever you do, do not use 1-800-Flowers. Use an FTD Florist instead. FTD Guarantees their flowers and most call before they come to make sure you are even home or arrange for delivery. My Daughter just received her FTD Flowers and we are still waiting on 1-800-Flowers for my refund (6-9 business days).

I ordered two dozen red roses for my wife to be delivered on Valentine's Day, assuming that a local florist would be used. Instead I received an email stating that the flowers were being delivered FedEx and would be there by 8PM. They have still not been delivered, I've emailed several times for a refund and receive an automated response, and cannot get anyone on the phone. I'll search for a local florist next time and won't ever use this company again.

Bad Order Called Twice And No Replacement Or Refund! I ordered roses from "these people" and when they arrived, all the petals were off and scattered throughout the box they were shipped. I emailed and told the guy about my order and he said they'd replace it. I waited two days more and no shipment. Then I emailed them again and the same reply, "I'm sorry that your order wasn't satisfactory, we'll get another one right out." This is a week later and still no roses and they were a Valentine's gift for the wife. Do you really expect repeat customers? If you do, this is not the way or means to have repeat customers. I'm sorry I ordered from 1-800-Flowers.

I ordered a very nice sympathy plant 2 weeks ahead of a memorial service. What was delivered was an ugly tall skinny orchid in a tiny glass pot that was bent over. They assured me that the correct item I ordered would be sent and delivered the same day, this was not done. This cost me $75.00, they never offered me a refund or partial refund or anything else to make it right. I will never order flowers from this company again!!!

They sent me dead and dying flowers. I told them about it and they agreed to resend at no charge and that never happened. Their customer service could not verify that the flowers were even going to be delivered. Over $200 for dead flowers on Valentine's day... never again. Not with this company.

I ordered flowers for my wife to be delivered for Valentine’s Day. I decided to get a jump on the rush and picked a delivery date of the 13th instead of the 14th. The flowers did arrive on time but came in an unflattering box that wouldn’t stop any delivery person from handling with care. When she opened the box (in front of her coworkers) the flowers were already wilted and brown. Very embarrassing for her. I tried to talk with customer service about it and was put on hold for 28 minutes. When the customer service person returned I asked for a refund because I didn’t want to deal with the company any longer. They wouldn’t give me the refund but offered me $20 coupon for my next purchase. I told them I wouldn’t be using the service and didn’t want a coupon. Finally offered me 50% refund. I accepted just to get out of this. Terrible service. Terrible product. Terrible experience.

Ordered the Blue & White collection casket flowers for my dad's funeral. I paid for them to be delivered before noon as the service started at noon. Paid just shy of $300 total. Flowers showed up at 4:45pm! Service was over by 2:30. What did finally show up looked NOTHING like what I ordered & had purple instead of blue flowers & was tiny! When my husband called & demanded a refund the rep told us "sorry for the inconvenience." REALLY? NEVER EVER AGAIN will we use this company! They also screwed up & failed to deliver the flowers my sister in-law ordered as well!

Ordered flowers to be delivered on Feb 14th, my payment of over $100 immediately withdrawn from account but no flowers delivered. I called 4 times the afternoon of Valentines as I started to worry they wouldn't arrive in time. Each call I was assured they would be there. At 6pm they tell me florist were too busy to fulfill my order. I was on hold for over 30 minutes to find this out. And then they said we will call and apologize to the person... What. Really. This was to be a surprise. They ruined my Valentines. I was on the phone with them all afternoon and they ruined the surprise for the person receiving the flowers. NO MATTER WHAT DO NOT USE THESE PEOPLE.

Did not deliver Valentine's Day Flowers to my mother before she left work for the day. I was assured they would be there in time. Hours on the phone with no one that could understand English, my mom got dead flowers the day after Valentine's because they were sitting in a box all night. They wanted to redeliver after Valentine's Day!! Uhh yeah that kinda defeats the purpose on top of the fact you send dead flowers! Last order!! They should be closed down. Busiest day of the year and they totally disappointed their customers! I’ll get them at the grocery store and deliver them myself!! They are a 1/4 the price and last forever. This company is the Pitts!!!

I custom ordered flowers and a gift for my wife for Valentine's Day. Paid extra for guaranteed delivery on Valentine’s Day. They delivered on the 13th and delivered the wrong order. They didn’t deliver the gift with it. They tried to tell me that delivery is a window so they met the requirements. But the EXTRA $20 was for GUARANTEED delivery on the 14th. They then told me that they would deliver the rest on the 14th; they didn’t, and not on the 15th either. When I contacted them again (5th time) I finally got a call back. They offered to fix the shipping and deliver a 2nd arrangement. When they say was almost over I called and I was given an attitude telling me that the order was delivered in full on the 14th! They then rechecked and said it didn’t get put in. I was pissed. It turned out it did finally come and it was very late.

Your website asked for the “recipient” phone number. I thought that implied that on the day of delivery, if necessary, you would contact the “recipient” to let them know to either expect the delivery or that the delivery was complete. I did not however think you would’ve sent a text message to the “recipient” IMMEDIATELY FOLLOWING MY ORDER!!! And therefore completely ruining the surprise. Thanks! Some of the flowers were already wilting upon opening the box. Thanks! The roses are almost done blooming and the lilies never bloomed at all. Thanks! So glad I was able to pay $65!!! For this horrible product & service. Thanks! Goodbye 1-800-Flowers. I will never use your service again.

Did not fulfill my order on Valentine’s Day. The following day I called and they told me they’ll get it done 2 days after Valentine’s Day. I call on that day to remind them to fulfill my request. The day goes by and still nothing. Wasted 45+ minutes on customer service in total trying to fix get my request fulfilled but in the end I just received a refund. At the end, if I was to reorder my item and apply their savings coupon, I would spend the same amount of money, meaning I would have spent all of that time on customer service for nothing.

Horrible service! My boyfriend ordered me a present on the 29th so there would be no problem for Valentine's day and someone put the order number wrong for someone else on Feb 9th and they went ahead and changed to delivery recipient and everything except the buyer info!!! They kept saying I was the one who changed it when I didn't know about it until the 13th!!! I waited all day for the gift! Nothing! I called and they kept blaming me! They finally after an hour decided to look into it and after being super thorough to me about the order asked them why they didn't do that with the person who changed it! They obviously don't have my name and they are not female! And they obviously didn't order the same exact product! So how did it happen they didn't even want to refund me without going through like 6 people!!! They still haven't even gotten back to me like they promised!!! WHAT A HORRIBLE VALENTINES DAY IT WAS!!!

Ordered flowers for my girlfriend for Valentine's Day, and ordered for them to be delivered at her work. Called at 5:30 to ask where the flowers were because I hadn't gotten any notifications. Customer service line tells me that they make deliveries until 8pm. So I should just wait (even though she gets off work at 6, and I specified it was a business delivery). Then, at 7:45 I got a delivery confirmation email. So I called again to make sure the delivery person didn't just drop flowers outside a closed business. The customer service rep tells me my flowers were delivered at 11 am that day and left at the front desk.

I cannot believe how many reviewers there are of this place on here, Yelp, and other sites found on Google, saying the EXACT SAME THING! It's almost like this company should be classified as SCAM! My husband placed an order with a promotion code and I had to call them to modify it to different flowers. It took forever to get them to understand that we had a promotion code and simply wanted to SWAP FLOWERS. When we finally thought the order was modified, his card was charged for the FULL amount before the discount! So we had to call AGAIN to get a refund, which also took DAYS for one of them to finally figure this out for us. It's not ** rocket science! We've talked to 6 different customer service representatives on the phone and 2 representatives through their site's chat for this. Might I add, they all speak little English and are hard to understand and have a hard time understanding customers. (One of them got overwhelmed and hung up on me.)

I ordered a small white and blue standing arrangement (Product 148713) on 01/26/2018 to be sent to a funeral home in NC. The arrangement was supposed to be sent the same day and it arrived on time before the service. I have attached a picture of the arrangement received and the arrangement posted on the website. I completely understand that it will not look exactly like the picture on the website, but what was received had mostly greenery and barely any flowers (even after the ones on it bloomed), and it also has a bow that looked like it was just crammed in the arrangement (actually looks like a triangle of ribbon stuffed in the arrangement to me). I contacted customer service about my complaint on 01/31/2018 and they said they would resent another arrangement to replace it and I told them no that the family was now out of town.

1800Flowers has hands down the WORST customer service I have EVER experienced. Over an hour into the phone call I finally gave up on getting anything accomplished and asked for the number to corporate to provide feedback on the ignorance that will surely swallow the company whole. The "supervisor" (yeah right???) then proceeded to tell me that she will transfer me directly if I don't mind holding for 1-2 minutes while being sure NOT to provide me with her name, the number I need or the branch office I have been speaking with. That was 28 minutes ago. I'm still on hold. Well played ignorant fool.

I ordered flowers for my friend who just got home from surgery. 1-800-Flowers said the delivery was scheduled for Feb 14, St. Valentine's Day. The flowers never arrived. Their order tracking website indicated the order was being filled. I tried calling customer service on the 14th but was on hold for 20 minutes and then disconnected. The next day I called again and got thru in 5 mins. The agent told me the order was never sent to the florist!!! She tried to convince me to reschedule the delivery but I refused and asked for a refund. The agent said she can only give me a 50% refund and a 20% gift credit!!! I went ballistic on her. HOW CAN YOU CHARGE ME ANYTHING FOR AN ORDER THAT WAS NEVER SUBMITTED!!! Eventually, after many threats to consumer advocates, she relented and issued a full refund. WHAT A RIPOFF BUSINESS! STAY AWAY!

Worst customer service EVER received EVER. I ordered and paid for flowers to be delivered Saturday 2/10 well in advance of Valentines Day, and was emailed a Delivery confirmation. I then called my mom to see who she liked her visitor at the front door, and found out that they were NEVER delivered. Called immediately and was told they would be re-delivered Sunday. When no luck for Sunday delivery, I contacted via email and was assured they would be delivered Monday 2/12, I then reached out to 1-800 customer number and was told for sure 2/13 and you can guess it - they have never showed up!!!

The flowers were ordered on February 13, 2018, the order and delivery was confirmed for February 14 by 8:00 pm. When I called customer service the agent repeatedly asked the order number and the name. It took a long time finally to get the answer: “We will investigate further and will inform you”. Today I called again to customer service, however no one could not explain where is the order, even though it was suppose to be delivered by FEDEX. I will discourage anyone to deal with 1-800-Flowers. I will be contacting my credit card regarding the issue.

I ordered flowers on 2/13/18 to be delivered to my girlfriend on 2/14/18. I was hesitant to order from this company as I have had multiple issues with them in the past. Because of my past experience, I was careful to read the cancellation policy prior to ordering. The policy stated that the customer cannot cancel an order once shipped or delivered. The morning of 2/14/18 I confirmed that the flowers were not delivered nor shipped, so I called to cancel the order. They would not cancel the order because "it's Valentine's Day." Then, the flowers never arrived, although they sent a bogus confirmation e-mail indicating they did arrive. How do I know it's bogus? The e-mail indicated that the flowers arrived at 5:54 p.m., although the agent I spoke with on the following day said they arrived at 2:54 p.m.

I ordered flowers for $100 with a vase chocolates a bear for my wife for Valentine's Day. When it came in the leaves were Brown sagging face was scratched up. They sent out a new order. They look like they're about half dead did not have the same vase. Feels like it was a cheaper one. Was completely unsatisfied with the order. I called back after arguing with them for 30 minutes. 40 minutes they agreed to refund my money. They said they would send an email verifying the refund of my money. All I got was a $20 credit for my next order.

Sometimes misery loves company. If that's the case for you, please just read all the reviews in this thread. Some of them are very entertaining. All of them point to one thing for sure: 1-800 Flowers is a miserable failure of a company. Keep in mind, some of the very best reviews are the fake positive reviews. They're pretty obvious as I'm sure you'll see. Nobody on earth is as happy about an on-time flower delivery as some of these company puppets. Pretty sad but it helps keep things interesting as you read through the 1-800 Valentine's Day of Death timeline thread. My case was just like the billions of others: I ordered flowers for Valentine's Day. The order was never received. Customer service was horrible. Rinse, repeat. Just like all the rest. If I was a betting man I would put my money on 1-800 Flowers ending this reign of terror very soon and closing its doors. I mean, they can't keep going on like this forever, can they? Enjoy the thread.

My husband ordered flowers from 1-800-Flowers in advance to be delivered to my job on Valentine's Day before I left work at 5. Needless to say, I did not get them until the day after. When they were delivered, they were not all red roses like my husband ordered, and they were wilted! My husband both called before they were finally delivered and we were both told that they were delivered at 8pm to the Human Resources Office at my job. Well, no one is in HR after 4:30, so that was not the truth. And if they were delivered to HR, then why did the driver show up a day late with the wilted flowers??? I don't think we will be using 1-800-Flowers anymore. We'll stick to Kuhn, who has never let us down!!!

I AM EXTREMELY DISGUSTED AND DISSAPOINTED that my Order # ** that had a delivery date of Valentine’s Day, 2/14/18 STILL has not been delivered!!! Further I spoke to a Customer Service Agents this morning that was located in some foreign country who assured me of the following: 1) Delivery of the flowers TODAY; 2) Full Refund; 3) $50 Coupon. I asked for confirmation of all of this via email which I have NOT received however I did receive a SURVEY, VERY UNPROFESSIONAL to send me a SURVEY in the middle of a dispute. Next, I have called three additional times and received NO RESOLUTION. Finally to add insult to injury, the recipient of the flowers is my elderly Aunt who is now aware of the situation and has been waiting for the flowers since yesterday. Awful awful service!

I purchased flowers from 1-800-Flowers.com for delivery on Valentine's Day yet they did not deliver. When I reached out to them for a full refund, indicating they emailed me with the special to order for guaranteed delivery on Valentine's day, they simply apologized, said they'd deliver the next day and offered me a $20 coupon that would arrive in a week or so to buy more stuff from them. The flower order was for $91.78. They offered me 1/5 of that back. I explained my wife's feelings of neglect on Valentine's day is worth more than $20 and that I am insulted for her, yet they did nothing. This company will not deliver on time, and will not do anything to return the money or make good on their offers. I will not use them again, and I would never recommend them.

I have never make a bad or good reviews but this time they really owned. I order some strawberries for Valentine day. Pay for an overnight delivery. The product was deliver a day after Valentine day. Beside that the chocolate cover came all broken and strawberries all mush and wet. They offer me send another strawberries but have to wait 10 day. FedEx company they not even care of what's going on. The only thing you get is a tracking status.

Unreliable - I ordered flowers for my girlfriend to be delivered on 2/14/18, the flowers didn't "supposedly" get delivered until 7.15 pm. I had sent it to her workplace. What's the point of sending Valentine's Day flowers that arrive so late in the day. Tardy - I called Support twice and they promised it will be delivered before 5pm but that didn't happen. Fake - The status shows they were delivered but the front desk said they never received any flowers the day before for her.

Every year my son sends 2 Valentine’s Day flower deliveries, one for his mother (me) and one for his grandmother (who has recently passed away but he asks that the flowers be placed at her grave). Every year the flowers are delivered with brown-edged petals that are wrinkled and worn. This year the petals of 4 flowers fell completely off leaving an inner core and a stem on each. My son lives out of state and has not seen the condition of the flowers that he is charged good money to order. Please investigate this company; they should not be taking people’s money for their service.

My boyfriend had placed an order a week and a half before Valentines Day and they charged him an extra $22 dollars and guess what...NO FLOWERS!!! They didn't care that I have not received my order, we requested for a refund but they were trying to schedule the delivery for the 15th to which I STATED NO!!! Valentines day is the 14th NOT the 15th. How dare them act like it wasn't a big deal and they think an apology was suppose to suffice...WRONG! People if you can please please please DO NOT use this company.

I wasn't near my computer so I decided to contact 1800flowers by phone on Sunday, February 11, 2018. The 1st operator I couldn't understand what she was saying - so I told her I would hang up and call back. The 2nd operator I could understand what she was saying and I could hear other operators talking in the background. It sounded like she was to close to the mic - I asked her to lower her volume - she said she couldn't. I asked her to talk slower - she said she didn't understand - so I hung up. By this time I was able to get their website up on my phone and was completely my order online when one of their operators called me. I told her what I was ordering and she told me it wasn't available and I told her I just ordered it online! I got a confirmation email on the 1st item I ordered, but not the 2nd.

I paid a fortune to send Valentine's Day flowers to a place of business with delivery guaranteed by 5PM on 2/14. It never arrived. I called three times in the afternoon. The first agent swore it was on a truck and would be delivered on time, despite the site's own tracking system clearly showing that it wasn't. I called a second agent to cancel the order when it was clear it was not going to arrive; they said they would and that they'd need to call me back. They never did. I called back after 5PM, furious, and again they agreed to cancel the order (after much fuss), and then never sent the confirmation. The next morning I called AGAIN (fourth call) and was only offered a discount because the flowers were left in the business lobby after 7PM. It took a 40 minute phone call to get the full refund I had already been promised two times.

I purchased flowers ($89) on 1-800-Flowers website for Valentine's. The website notice assured me that they could be delivered on Feb 14, 2018. By 7PM the flowers had not been delivered. I contacted 1-800-Flowers and the customer service rep supposedly called the florist while they put me on hold. They assured me that the florist indicated the flowers were in route to be delivered. I asked why did I receive an email at 10AM on Feb 14 informing that my flowers were being prepared and they still had not delivered by 7PM. I asked if my flowers sat there all day. The customer service rep told me “YES!” I inquired about the guarantee if the flowers were not delivered by 8PM. I was not given a straight answer, but I emphasized that the recording when calling in said by 8PM. I told them if the order was not delivered by 8PM, I want the order to be cancelled and a refund issued.

Wife never had gotten flowers. I would give -5 stars if I could. Thanks for nothing. I will never do order from them again. Sorry and a refund will not take the disappointed look off my wife's face. Thanks for nothing.

First time customer. I ordered Valentine's basket for my husband on 2/12/2018. Received two days later on Valentine's day at 2:30 pm. Service is fast, no problems whatsoever. Also, it came way earlier than expected. Thankful! My husband adores his gift. Thank you so much. You guys did an awesome job!

My wife ordered an edible arraingement to be delivered to our daughter in Florida. As of 7:30 PM it had not arrived. We contacted customer non service. They said it was delivered at 6:59 PM with a signature. We went back and forth with customer non service telling them it was not delivered. They said they would investigate and assure it would be delivered the next day. It was a Valentine gift and the day after does not work. They would not discuss a refund. At 9:00 PM two young guys show up in a car to deliver the edible arrangement complete with warm fruit and chocolate that was melting. Steer clear from this scam operation.

Ordered flowers on Valentine's Day. They were not delivered that day. After reading awful reviews I called many times to follow up and make sure the flowers would be delivered on Valentine's Day. Everyone I spoke to said it was in transit and all was well even though the website tracking said it was pending. Needless to say the flowers were never delivered. I called that night and asked to speak to the supervisor, I was told that he was super busy and would call back in 30 min - 1 hour. I never received a call. This company is committing fraud. My card was charged twice for one arrangement and flowers never received. This company is garbage, don't even bother. I can only pray they go out of business because they let a lot of people down and it appears it's a regular thing.

They promised mom’s Valentine’s Day flowers would be delivered on Valentine’s Day. At 9:00 pm local delivery area time, flowers had still not been delivered. I phoned the company to inquire. First phone call the rep disconnected me. The second phone call I was promised that the flowers were “out for delivery.” One hour later I phoned a third time because flowers had still not been delivered. This time, I asked to speak to a supervisor. After 35 minutes on hold I was again disconnected. EXTREMELY disappointed in my experience with this company... and now, the day after Valentine’s Day, there is still no word on when flowers will be delivered.

This company is a joke. My boyfriend spent $140 on a flowers, teddy bear, chocolates and balloons to be sent to my workplace which never came. Not even contacting him by phone, he receives an EMAIL that it couldn't be delivered. I was at work THE ENTIRE DAY with no florists even coming in to make any delivery. Dumbest reply back was that they can deliver 2/15 with 20% discount and a voucher. What makes them think that that will make up for how ** they made my boyfriend feel and him apologizing for something that wasn't even his fault.

I placed an order for Valentine's Day. I received an email stating that my order was being prepared at 9:09 AM. When my order was not delivered by 7:10 PM, I attempted to resolve the issue, first with the online tracking system, and then by phone. The first gentleman that I spoke to, provided what I can only characterize as an epic failure of customer service. Instead of helping to resolve my issue, he instead chose to put the call on hold twice (the second time for more than 10 minutes) and never return to the call. Thus, wasting 32 minutes of my life. The 2nd gentleman was at least able to determine that my order would not be delivered, and refund my payment. I do not have words for how dissatisfied I am with 1-800-Flowers.com. Hopefully a better educated customer can avoid the mistake I made in doing business with 1-800-Flowers.com. Based on the other reviews that I have read, this company routinely betrays customer trust.

I ordered flowers online for my mother, flowers not delivered. I paid 140 dollars for flowers for my mother, and they were never delivered. After spending 30 minutes on the phone with someone who wasn't able to speak English, they told me they would credit my money back. Absolutely awful. In the future, I will call a florist to order directly from them, it's much cheaper and gets rid of the headache of dealing with this giant inefficient and incompetent company.

An order for flowers was placed on Feb. 3 for delivery on Feb. 13. The item that was delivered was completely different than what was ordered. I called on Feb. 13, and after spending an hour on the phone with them, I was assured that a replacement order would be delivered on Feb. 14. That never happened. I then spent another two hours on the phone with two separate reps, and requested a refund of the order. He told me there was nothing he could do, and that a reorder would be delivered on Feb 18. The rep wanted ME to call THEM when the flowers were delivered to confirm the delivery. I told them that made no sense, they were the ones delivering them. I was offered a $20 voucher toward my next order, which I will not use. I will not use 1-800-Flowers.com again.

This is the worst ** service in the world and really need to be shut down for false advertising **. How are you taking people money with poor ** service! I will never in my life use this ** ever again. Customer Service is useless. Wondering why they even have people to answer these phones. I’m not understanding how the hell you guys are charging people credit cards with no action to show for it.

I got a Valentine gift on 2/13/2018 for my significant to be delivered on 2/14/2018 to her workplace but unfortunately they have ruined my love life for not delivering. They just sent an e-mail telling me that they are preparing my order for delivery. I called them more than three different times reminding them that she gets off @ 4pm. They assured me that they will deliver but didn't & my significant is mad @ me. Complained that all her workmates received presents except her. I would have given them a zero star but they are luck. The customer care stopped picking up my calls and sometimes they would say that my line is cutting. I had to use a different number for them to me but otherwise I am so mad @ them. How I wish they are so incompetence I would have find another solution. Damn 800 flowers. Fake.

Terrible terrible terrible experience. Called 3 times to check on my order. 1st time the agent couldn't understand me. 2nd time they said it should be delivered on time. It never got delivered at all. 3rd call I requested a refund and agent didn't understand that there were 2 orders and that both needed to be credited. Need I say more.

I ordered for flowers to be delivered for my wife at work (as I do every year) and chose 1-800-FLOWERS which was a terrible idea. I normally use local florists, but saw that they had local delivery as well and decided to give it a try... Long story short, the local company said they attempted to deliver them at 3:30pm (even though they did not). And when I called customer service they said they would not provide a number for the local florist for me to resolve the issue. They said they left a message and would follow up... In the end it is now 8:20 pm and still no flowers. Never again.

I ordered Valentine's gift for my spouse on the morning 2/13/18 and I paid for next day delivery from a local florist. I called at 7pm and spoke a rep to see what happened. They kept saying it was in transit. All of a sudden I receive a text message and email that it was in Pennsylvania and will be sent FedEx and delivered 2 days later. Horrible. I am in the process of getting refund.

I paid $300 for a bunch of flowers and a basket of chocolates that never arrived. When I contacted them they refused to refund my money telling me florist stated having delivered them. I was right in front of my door and items never arrived. It's a very wise way to steal money from honest people. I just paid $300 dollars for a frustrating Valentine's Day.

This is the second and last year to use this company. Both times I placed an order and then they miss the holiday and it takes hours to speak to someone in India - only to find out their offer is 50% refund. What is the 100% Smile guarantee???

The worst experience ever. I made the mistake of ordering from this company for the first time (and it will be the last time). They told me that it will be delivered before 3 at my wife's job. I called them several times asking for info, and they kept telling me that the delivery was on the way. She had to wait 3 extra hours after finishing her job as they told me. Still the delivery didn't come and they suggested to cancel or redeliver on the next day. I asked them if they would guarantee me that, and they said no. Very irresponsible company and system.

Order flowers, teddy bear, and chocolates to be delivered on Valentines Day. After 3pm and no change to the delivery status of even being in process I call customer service. Customer Service was so frustrating to deal with, their terrible phone connection, their lack of English comprehension, and overall horrible experience. I will never order from this company again. I am currently trying to figure out a way to get a refund, I am completely dissatisfied.

I ordered roses to be delivered the day before valentine’s day. They still never got there by 5 pm on valentine’s day. I recommend nobody ever use this company. I have requested a refund. We will see how far that goes. These people suck.

I ordered flower to be delivered to my wife at her job. They give you delivery time of 9am - 8pm! They want us to sit till 8pm at work? My wife waited until 6pm and went home without getting the flowers. I spent over $180 in flowers and balloons and it was a waste! I should have ordered from a local flower shop! I will be pursuing legal action as I consider this a scam! When you take someone’s hard earned money and you don’t deliver, that’s a scam!

I ordered from this company a day in advance for Valentine’s Day, and the recipient never got her flowers delivered on time, mind you the company she works closes at a certain time. This company is a joke!! Their customer service team is a joke and are No help. Not only that I call to check where my order is, and the customer service team tells me they can’t find my order number when they're the ones that sent me an email with a order number. But couldn’t find my account. It was ridiculous. Never again!!! Horrible experience!!!

I ordered Everlasting Love - with clear vase on 9th Feb. While ordering the site asks for zip code as if the local florist is going to deliver but it seems the flowers are delivered from some other location. There are much fewer flowers and the quality of the set is not as expected. Never going to order from this site again.

I do not want to pay for something I didn’t order. If I ordered a red shirt from Under Armour and they didn’t have it, they’d just say they couldn’t fulfill the order and cancel it. They wouldn’t send me a blue shirt, tell me “no” to a refund, then hang up on me.

I placed my order on Feb. 12th. Did not receive any updates on my order. It was for a cookie tower. Expected it to be delivered on Feb 14th. I kept checking on it, no updates. I finally called to get some information. A foreigner answered and all she would tell me is it is to be delivered tomorrow. Finally when I asked to speak to a manager, the phone was silent for a while and then I was hung up on. They didn't even know what my order was for. I will never use their service again and do not recommend it to anyone. They do not care about customer service.

When a co-worker's mother passed away, the office collectively came together and chipped in to send her flowers. She was extremely close with her mom (she even lived with my co-worker and her three kids after being displaced by Hurricane Irma). We placed the order and was assured the flowers would be delivered same day. We received a confirmation email stating that the flowers had been delivered. In speaking with our co-worker the next day, we asked about the flowers and was informed they had NOT been delivered even though we received an email saying the opposite.

I never received a confirmation email, so I called customer service to check up on the status of my order as it is a Valentine's Day surprise. Worst mistake of my life, after 10 minutes of explaining that I didn’t have an order number, I had to supply my name and email address, after 15 more minutes of them butchering my name and email address they finally found my order, well not my order but someone else’s order because the recipient was the wrong person!! Then they told me they could change the recipient. I said, "No! That’s a completely different person!" So I hung up. I will never order from 1800 Flowers again. This is what happens when you outsource customer service jobs overseas. I am sure they are good people but the language barrier while trying to explain an already frustrating situation just adds to the frustration.

I ordered on the 8th flowers to be delivered to my wife's work, they guaranteed it to be delivered to her by 2pm when her work closes. I called in today to check the status. The supervisor Jason informed me that FedEx had the shipment. They gave me the tracking number and I tracked it, it showed a shipping label had been created but no flowers there yet. I asked him how they were going to have them to FedEx and delivered in 2 hours, no answer just silence. I told them I wanted my 120.00 back. That they were a joke, no answer just said he would call me back, no call back... Do yourself a favor. Order flowers from your local florist so you can actually talk to someone face to face that really cares about your business because 1-800-Flowers is a complete joke.

I've used this company many times before with an ok experience, but this will be my last. I placed an order 3 weeks prior to delivery date. Chatted with customer service about moving the date up, which they confirmed as being doable. Date was set but no delivery was made. Flowers were then delivered on original delivery date. When they arrived, not only was it the wrong order, but the beautiful roses that arrived wreaked of cigarette smoke. This is not what I've come to expect from a company that has done a decent job in the past.

On the morning of Feb 14th 2018 I placed an order with 1-800-Flowers based on the fact the webpage said the orders would still deliver on that day. I checked out using Apple Pay and it auto booked for delivery for the 15th instead. I called 1-800-Flowers and they absolutely refused to cancel my order or give me a refund. Even though the confirmation email clearly stated that "Please note: if your order has already been shipped or delivered, we unfortunately cannot make any changes or cancellation." How would the order be completed or delivered in under 5 min?

I ordered 2 dozen roses to be delivered ON Valentine’s Day and paid an extra $5 to assure this would happen. I received a notification they were coming the day before. When I called to simply enquire why, 3 different associates proceeded to repeat back my order information to me and the incorrect delivery date. Each of them put me on a hold when I asked me my original question again and when they returned, they once again repeated my order information. When they were delivered, naturally I did not trust they’d be in the correct place so I called to confirm they went to the office building requested.

2 dozen flowers plus red vessel: Will give 0 Stars if I could, product is very different to what they offer and show, picture is great and product not worth 10% of what I paid. After paying over $70 received a box with 2 dozen flowers all tied up and a few with brown petals already. Never again will spend a dollar on this company!!

TERRIBLE! This is the worse experience of my life when it comes to placing a order! I placed a order at 11 am for Kaleidoscope roses. I was told by the rep they would be delivered on the same day which was a day before Valentine’s Day which was fine with me. I later called them back because the end of the day was coming just to find out that the flowers couldn’t be delivered until next Tuesday.

It could be a little less expensive but I know that offline delivery companies charge quite a bit of money. Did you ever these are quite expensive in any flower delivery business but 1-800-Flowers is a quality company so we can live with that price. I have ordered from them before and always had good customer service and beautiful flowers delivered and on time. Thank you.

I got a completely different bouquet of flowers today despite my order of Luxury Rose & Stargazer Lily Bouquet was made a week before. There were much fewer flowers and the quality of the set was much much poorer. I am attaching the pictures.

Placed an order for same day delivery for a funeral, I was told the order would be delivered the same day. The order never was delivered. I tried to track my order online which I was unable to do. I also sent an email to customer service, finally I called to cancel the order, I was put on hold several times as the person told me she “needed to check some things”. I asked to speak to a supervisor and the representative got back online trying to pretending to be a manager. This was the absolute worst experience I have ever had ordering anything!

I placed an order for what I thought to be one of the most expensive and largest bouquets their website had to offer. What was received by my girlfriend did not meet my expectations by far. I could have ran to the nearest supermarket and purchased a nicer, fuller, and better arranged bouquet for a fraction of the price. The bouquet that was received looked nothing like the bouquet advertised nor did it look like it was put together by anyone that knew what they were doing or took pride in their job. I chose the large arrangement and it looked like I got the small budget arrangement. Customer service said they would resend them and give me a credit of $20 towards my next purchase. I am not happy with the outcome nor will I do business with 1-800-Flowers.com again.

Can't understand people taking order. Flowers arrived late, in bad condition and smaller than ordered. I was very disappointed. This is not a flower shop. This is a call center.

Ordered flowers for a FUNERAL. Email saying they were being prepared. Called and they apparently were out for delivery 33 minutes before the memorial started even though they were suppose to be delivered the day before. Asked to speak to supervisor after apparently the service rep couldn't understand my questions and didn't even apologize once. Instead the rep patched me through to the florist and they hadn't even received my order. Called back and was told the supervisor was too busy to speak to me. I was sending flowers for a funeral, you don't get a second chance for these things. Very disappointing and will NEVER use them or a subsidiary company again.

I ordered from 1-800-Flowers online and was told by the person that received the plant that it was beautiful and in great condition. I saw a picture of it and it looked almost the same as the ad.

Sent roses many times to Texas from my home in Washington state. The roses were delivered every time in 24 hours and the roses were always exactly what I ordered, no substitutions for what I requested. Very good floral delivery company.

Ordered flowers. They arrived a day late, wilted, and the leaves falling off. One day wouldn't normally matter, but due to logistics it did this time. Contacted them for a refund, they offered a replacement. Okay, I thought. I asked for delivery on or after the 19th as we are traveling. They said this wasn't possible. What? So we go back and forth a few more times and we finally settle on the 19th. Then I received no fewer than four phone messages on Friday afternoon; now they want to discuss my order with me. Really? They've already wasted enough of my time. This company used to be great, but no longer. Time to find another provider.

I called 1-800-Flowers to order Roses for my girlfriend for Valentine's Day. I told the rep what I wanted and that I had seen this item on TV and on their website. First she spoke very poor English, second she was very rude, third she told me I did not know what I was talking about and then she wanted to charge me double of what it was advertised. I spent well over an hour with this person. She put me on hold more than 4 different times, because I quit counting after the 4th time. She had no business being on the phone with English speaking customers when she struggled to speak English herself. She knew absolutely nothing about the products and was definitely not trained properly. I finally gave up with her. It was definitely by far the worst customer service experience I have ever had. She definitely cost 1-800-Flowers a lot of business. What a awful experience!!!

I was charged $105.00 for additional flowers I did NOT ORDER! The original order of flowers $94.49 came with an email and receipt, but the next day when I looked at my bank statement I was charged an additional $105.34 with NO email and NO receipt, proving that I ordered it--which I DIDN'T. I phoned back and spoke to a supervisor and reported it and asked for a refund. He told me it was just an authorization and will fall off in 24 hours. I said it has been 24 hours... Ah ah 48 hours then! I think it is a scam where they charge a second set and pocket the money hoping the customer won't notice. I want my money back!

Got what I was looking for on several different occasions, but had to search a lot to find it. Prices, help, & delivery was great!

I ordered flowers to be deliver on Feb 10 and they send me an email wouldn't be delivered till Feb 13 by FedEx. How can a company change your deliver date on what you already paid for? Now my flowers won't arrive till the 13. This is an outrage. They should deliver as customer ask not what's convenient for them. I am not happy with 1-800-Flowers. They mislead you and don't deliver as customer asked.

Called 1-800 Flowers and sent roses to my two daughters on Valentine's Day. The Roses were wilted. Leaves fell off. When they were put in the vase they just fell over. They were so wilted. I was very upset because it was important for me to show how proud I am of my daughters & love on Valentine's Day and they got half dead flowers. 1-800-Flowers did not offer to give me my money back.

Always pleased with any arrangement or their selection of flowers. Everyone I have sent flowers or plants to from them have called and said how lovely they were. Will use them again and again. Also, reasonably priced.

When I did use this particular flower shop they were very friendly. They assisted me in what I would need for the occasion and explained to me their delivery options. At the time that I did go there, the selection that they had was very small.

Arrangement was nothing like I had ordered. It looked like someone had went to the grocery store and bought half dead bouquet, then threw it in a vase. Customer service did nothing to help the situation. It was a Mother's Day gift and she received brown and orange flowers with a rust brown bow. They lasted a day before completely dying.

Fast and convenient, but a little pricey even with discounts. Flowers are beautiful, but not always as pictured. Much smaller bouquets than appear online.

I am very upset. I ordered roses that could be planted for someone who is experiencing a loss in their life so that it would be comforting for her. Later she could plant them in remembrance of her lost loved one. Imagine my surprise when they were delivered and looked nothing like the picture the purchase was based on. When ordering you see a full flowering plant and when delivered there were 4 buds and you could see the roots. No care was given as to how the plant looked at delivery and was a total misrepresentation. Please see photos attached below. I will not be using 1-800-flowers ever again. When you need flowers to be a representation of careful thought, this is not the company to use!

Flowers not in great shape, misleading picture similar to fastfood picture versus actual thing. Also the message card had my info on it, if I had wanted my info on it I would have put it on the card myself.

I ordered flowers for a friend. They were damaged during transit. This was not communicated to me. After 2 days of no delivery notification, I contacted 1-800-Flowers and was told it was damaged. I then re-ordered and after about an hour of waiting on hold for a manager, I was disconnected. After 3 more calls, and on to another day... I finally was able to speak to a manager. She had to reach her manager. Then they promised me a 50% discount. The order was delivered, but 2 orders of the flowers came.

Flowers were beautiful and delivered right on time, the ordering was convenient and easy except the part of having to pick only a few out the selection of many fragrant beautiful flowers!

The flowers were placed at a side door so were not seen until I called my daughter the next day and her response was "What flowers?" I called and explained the problem and that the flowers were in poor shape. They immediately sent out a replacement. I was very pleased with the response and will use 1-800-Flowers again.

These guys are incompetent. Same day delivery actually means: "yes sir. I will check on that. Can I place you on a brief hold?" Next day "I am so sorry. Yes sir. I will check on that. Can I place you on a brief hold." Next evening - cancel my order! "Yes sir. I will check on that. Can I place you on a brief hold?"

My order was placed 2/2/18. They entered the incorrect date to be delivered 20 days later to a visitation and funeral service??? Received phone call on Sunday from a rep stating that they called the funeral home and the date was incorrect. Was assured that it would be fixed and the flowers would be delivered. Called 1 hour later and still not delivered. Rep said they would handle it and would call me back personally. NOT. Called a 3rd time and was told there was no record of the previous call. This new rep, Jerry, said that it was now too late and that the preferred shops they use were closed. Discussed that Hy-Vee will deliver and he was to call and arrange for a delivery and said he would personally call back. Another broken promise. Not taking any chances at this point, I called Hy-Vee myself at 3:00 pm and they had the flowers delivered in 35 minutes no thanks to your company. No one called me back AGAIN.

1-800-FLOWERS has the worst selection of flowers that you can imagine. The flowers are barely alive when received and the recipient has asked the company to pick up the delivered flowers and issue a credit to the sender. I would NEVER use this company again.

I had a great experience ordering at 1-800-Flowers.com for my mom birthday. The phone rep was very helpful & knowledgeable of products and stay within my budget. Thank you.

AVOID!!! I ordered online, early in the day, for same-day delivery. Like most flower orders, time was of the essence. I paid a premium for delivery between 3 and 6:00 pm. Nearing 6:00 pm and no delivery, I sent a message via their website. No immediate response. I called their 800 "customer service" number. Wow. No words. I talked to a woman named "Nel" (zero chance that was her name) who told me she could not help me because another agent was looking into my account, based on my web-inquiry. She was not allowed to tell me who it was, what he or she was doing, or when they would respond. For "security reasons." What?! Like I am going to fly to Asia and assault someone???

The operator took her time as far as understanding exactly what I wanted. How I wanted it & when to be delivered. The delivery was delivered w/in a window of time, but turned out to be o.k. The order was beautiful. I was pleased with my choice & they got what I had asked for correct.

The flowers look like they do on website, the prices are excellent and there are no hidden traps or expenses when you use this service. Some of my airlines are linked to this, so I get points.

I have used them for years now and only had one issue. The issue they quickly resolved by sending new flowers and refunding my monies at the same time because of the mistake they made.

l felt good about the way they do business and l think they will be a help to all. Also l will tell others about the way they do business and also experience helpful customer service.

1-800-Flowers.com promised my item would be delivered between the hours of 9 a.m. and 7 p.m. Luckily, they arrived early and my sister was so impressed with her birthday present and was elated with the quality of the product. She was so happy with the product as she took a picture and send it to me. It was simply beautiful.

I have used this service a few times and have been satisfied 1 out of 3 times. The flowers we ordered the 2 and 3rd times were not what we ordered and lasted only a couple of days. We will not be using them again.

I have ordered items for different occasions and had them delivered to both residential and business locations and have never had any issues with the delivery. My recipients have all said that the gifts arrived beautifully!

Ordered flowers was what a good price should be, until they added shipping cost. What was $35.00 became $60.00 for delivery. And when delivered it was nothing like description. Very disappointed.

The lucky bamboo came in a wet box. It needed assembly and the outside of the box said, "Danger. No contains live contents." That scared the reviewer and ruined the holidays.

I ordered flowers for an out of state family funeral on Tues evening and asked if they could be delivered by 10 the following day. The order taker assured me they would. I called the next morning and the flowers were not able to be assembled or delivered to the funeral time so the order was cancelled and I was told my account would not be charged. The following day, the charge posted to my bank account! I called 1-800-Flowers.com to ask for my money back. They lied and said that had already been issued. I will never use this company again and certainly advise anyone else not to use them unless it is business hours and the order can be verified at a local florist. Shame on 1-800-Flowers!

I spent $72 for a display that showed a dog character made out of carnations for my elderly mother in law who had knee surgery. She had no idea what it was supposed to be!!! I’m so upset and angry that I spent my hard earned money on this. Terrible, I will NEVER be free from you again.

The only problem I've ever had was that my stepmom lived on a rural road and I sent her flowers for mother's day once, and they had a hell of a time finding the house, although there are only 4 houses on the whole road...

The delivery was on time, the flowers were beautiful, but I think the amount for your money could be a little better. They could make it appear more worth the money by just filling it in a bit better.

I ordered a fern to be sent to an elderly relative who had a birthday in December, and I should mention that she was Jewish. The company sent a poinsettias.

Ordered flowers online for my mom's 70th birthday. Scheduled to be delivered on Sat. Get email, making flowers... email flowers are delivered. I think yeah... Nope Never hear from my mom. Call her in the morning to see how she likes her flowers and she never received them. Call customer service they say they were left at door, even though someone was home all day. They will contact florist and have them redeliver. Never hear back. Except from my mom who still did not receive her flowers. Call Monday same thing will have them redeliver, still no flowers. We are now 4 days and 7 phone calls later, and now they say there is no florist available to deliver.

My sister's birthday was very important because her birthday she is a first time cancer survivor... She received the flowers and it was nothing like the picture and the most of the flowers were dead. I called customer service 2x and offered a redelivery and $20 saving pass. Still waiting for the delivery and you could keep the pass because I will no longer be using your services. If the flowers don't look up to my liking... I want my damn money back!!! Never the ** again!!!

I ordered a sympathy basket for 79.00. With shipping it was 107.00. This was for my sister-in-law. My husband's brother passed away last week. She sent me a photo of the basket, and I was so embarrassed I didn't know what to say. I understood I did not order the "deluxe" version, but this looks more like a $10.00 grocery store item. I live on a fixed income. 107.00 is a lot to me. We were unable to attend the funeral, so I wanted to send something nice. This was definitely not it. The money is one thing, but having to apologize for sending a token of sympathy, was unreal. The funeral was Saturday. Too late to do anything else.

Was leaving hospital. Flowers were for the nurses. Called 1800 flowers, got run around, ONLY had expensive bouquets, then charged me "extra" for Long Distance delivery, then - they delivered from florist across the street! Would not refund "long distance" delivery charges - Will never use them again!

Love the flowers and I order to send home to my daughter and they were delivered right on time. I wouldn't use anyone else. I love them. They have everything.

On January 17 ordered an expensive Harry and David grand basket for the funeral of the mother of one of our employees. It did not arrive until January 25th, long after the funeral and burial and all out of town guests were gone. Their customer service "thank you for your feedback and we hope to service you in the near future" is a joke. I will never use them or any of their sister companies.

The quality of the flowers was less than favorable, got the wrong ones delivered. The company did deliver the corrected order the day after however that was not the issue. The event has passed and the quality of both flowers left quite a bit to be desired. The roses just drooped. The irises just drooped.

Website and online service is terrific and gives their service a cut above the others. Their flower selections are way better than the competitors. Arrangements are beautiful and simple at the same time.

My order was received as promised, but the chocolate dipped strawberries were damaged in shipping and the chocolate on them was cracked and broken off, strawberries not fresh and to my surprise one was moldy! This was a surprise anniversary gift to my husband and you can imagine how embarrassed and disappointed I was when he opened it! Especially for the price I paid... not cheap. Customer service issued me a 50% refund and a $20 voucher for my next order! This did not include the $40 Groupon voucher that I paid $20 for.

Placed an order as a birthday gift 10 days prior to event. Flowers were not delivered on the right day. Spent 4 days calling 1-800-Flowers and speaking with customer service associates and managers. Still haven't had flowers delivered. The customer service people a good tom deal with but their local florists are terrible. Have bought many arranges through the years- will NEVER use this company again.

The flowers delivered were not as pictured. I paid extra for a fuller vase arrangement of assorted flowers. The flowers delivered were 60% flowers and mostly greens. Luckily I was able to see the delivered product in person. I then spent nearly TWO HOURS on 2 separate calls with 1800FLowers operators who first said they could not redeliver what I ordered because the local florist said they didn't have the flowers (these were basic everyday flowers). My mother was now in the hospital so they could not deliver to the hospital. They said they would deliver to my house. Then I got an email (lucky I saw it) and had to call them back only to deal with another operator who quite frankly was hard to understand just as the first operator.

Their flowers were laid on top of two live plants on my porch. They could have laid the box on up against the storm door, the wall of the porch, the rails around the porch, or on the large dead plant directly beside the two large plants. When I called they said that it wasn't their problem. They offered no resolution, they just passed the buck saying to contact the delivery company. They didn't even offer to contact the delivery company themselves, they just passed the buck. These plants were rare and expensive and I have kept them alive for two years. There is only one outlet that I know of that has them and the shipping charges from the West Coast (I am on the East Coast) was $25. This was a gift for my birthday and they have ruined it.

I am currently stationed in South Korea and my husband's grandfather passed away in the states. Since we could not go to the funeral we decided to send some flowers to the Church that he was buried. The funeral was on 13 January 2018 and I ordered flowers on 12 January 2018. I received an email from 1-800-Flowers stating that they were trying to get in contact with me, which I gave them the phone number of my mother in-law, due to us being stationed overseas and they would not be able to get in touch with us.

I appreciate the fast delivery but the bouquets look terrible. And for the price I’m paying I expect SO MUCH MORE. Don’t waste your time here because you can get a much more beautiful bouquet from your nearest grocery store. The pictures are what I ordered vs. what got delivered to me.

Ordered a large funeral basket for a close friend service. Ordered on Friday for service on Monday morning. I receive an email at 2:00 pm Saturday saying they were unable to deliver the basket. Why I do not know no reasonable explanation. They assured me it would be delivered by 10 am on Monday. The service at 11 am... OK. I arrive at 10:30 no flower. They say, "Sorry can we send it to your house", What. No!!! Then they ask to speak to the family. FOR WHAT!!! "Lady can I get my refund cause this is unacceptable and you should have not taken my order. There will be no others... thank you." The refund was short $2.99 because there had been a change in the original order, by them. They finally agreed to send me a paper check for the remainder which can take 30 to 45 days. I said ok. Wish I had read reviews before ordering.

Ordered the 2 Dozen roses for my Daughter's Birthday. Called them to confirm delivery and they said it will be delivered by FedEx. It will come in a kit so I can put together myself, WTF, I'm not a Florist and the picture shows an elegant bouquet of Roses. I told them to Cancel and they Refused! They said it was being processed and I cant cancel the order! ** this Company!! PROCEED AT YOUR PERIL!!!

I am 73 yrs old and save $100 to order a Christmas centerpiece. It was ordered on 12/2/2017 to be delivered on 12/22/2017. The centerpiece was never sent. I called and asked if they got it and they did not. I emailed 1800-Flowers. They said it was delivered 12/23. It was not. I asked them to credit my credit card the $99 and changed and instead I got this boo hoo hoo apology and they want to give a $20 credit. I just want my money back. How dare they rip off a senior citizen on a fixed income and just brush it off like it was nothing.

I ordered flowers for 2 people that were supposed to be delivered the Friday before Christmas. They never told me they weren't delivered. Then they send an email that they would be delivered the DAY AFTER CHRISTMAS!! What a terrible thing to do to someone on a holiday. They still weren't delivered the day after Christmas. So far one has been delivered 4 DAYS AFTER CHRISTMAS and one HAS NEVER BEEN DELIVERED!! Never again. Very poor customer service.

Ordered Flowers for my 86 year old grandmother's birthday. (I live hours away). Got a message that they were delivered. My aunt said they were NOT delivered. 1800FLOWERS does NOT answer the phone. FINALLY after multiple phone calls and several emails, some flowers arrived 2 days late and the flowers were dead! (My aunt said it was the smallest, saddest looking bouquet of flowers - 4 dead roses and some daises for $75 - MANY MORE in the photo online!). 1800FLOWERS said they would deliver again and NEVER DID. Called to tell them they didn't deliver again like they said... and they said they would put a $20 credit on my account. Less than 1/4 of what I paid.

On 12/5, we ordered a Christmas gift delivery of gourmet popcorn to be delivered monthly beginning 12/15–20 in time for holiday. Received confirmation of order and delivery time in email. Credit card charged on 12/6. On 12/23 my sister informs me nothing arrived. Been on phone 4 hours on 12/23 and another 2 hours today 12/27. Nothing has shipped!!! We are now on hold 30 minutes waiting for our 3rd supervisor.

First of all I ordered flowers for a last minute Christmas gift with guaranteed delivery on December 23rd. The flowers were a gift and still not delivered but yet they took my money. Buyer beware. Do NOT use them. Customer service was horrible and all they offered me was a coupon for my next visit. No thanks. Never ever again!!!

I'll keep my review short. But bottom line, this company just basically sometimes delivers, sometimes it doesn't. I am not sure why I've kept using it. I think it's because their website is good. But Never again. At least twice orders just weren't delivered in Carpinteria CA, and multiple times in Canada. Essentially they place the orders with local florists, but if those local florists don't have the flowers or just don't deliver, they just don't follow up. They don't check. They don't call you. They don't notify anyone. They also farm out customer service to other countries, so you get people that barely speak English trying to help you. I have never written a review like this. I'm not a complainer. But this just was (again) a terrible experience. I hope they fix this systemic problem.

I am so upset with 1800flowers. I placed a order for my fiancé's family Christmas party. I do most of my shopping online. This was not delivered on the day they said it would. I called on Christmas Eve and spoke with a customer service representative and she assured me it would be delivered that day and if no one was home it would be left on the porch. Needless to say the entire holiday went by and it was never delivered.

So my husband decided to surprise me for my birthday and send some flowers, chocolate covered strawberries and a balloon to my job, but it was a disaster. Not only did he pay for expedited delivery which cost him more out of pocket money, but he was told the flowers will get to my work place before I left work. So on my birthday I only received my chocolate covered strawberries, no flowers and no balloons. I had to call and ask for a manager which she did refund almost all his money back and promised I will get my remaining order the following day, but my flowers got deliver the next day almost dead because they left them in the box and it didn’t even have that foam thing with water.

I was suppose to receive flowers yesterday and was home the entire day but nothing arrived. My husband received an email this morning saying they were delivered but they were not. Screw you for messing up this order and thanks for ruining my Christmas. DO NOT do business with this company.

Ordered flower arrangement for delivery on December 20, 2017 to a funeral home. After getting a text that the order had been filled and I will be notified when the flowers are delivered, I received no more texts. I had to track down what happened. The online tracking system was terrible. Gave no details whether it was delivered or not. Not useful. I had to call and get a person. They said it hadn’t been delivered. Very upsetting. Got a $20 gift card for my troubles. Have heard people are having trouble with 1-800-Flowers now.

I ordered my annual flower delivery to my elderly parents and their single friend on Dec 21, 2017 for deliver on 12/22. I had just gotten back from an overseas trip and had the flu so the best I could do this year was to "say it with Flowers". I got a phone message from them on 12/22 saying they had to make some changes to make the deliver and "if I would like to call I could". I assumed no contact would leave as-is with the changes but the delivery would be made. I then got another call later in the day which I picked up but no one was there. I then got an email to call them which I did. The person on the helpline said the order was "locked" and he couldn't look at the details but that he would call back once open.