1-800-Flowers.com Reviews

I really don't appreciate the misleading hype on price. They offer a great price, however, after 3 or 4 add on fees that "little" bunch of flowers has become too expensive to purchase. I have been very disappointed a number of times especially when you get ready to order and then find out about the fees.

Do not use 1-800-Flowers, your call goes to an international call center. They DID NOT deliver the flower arrangement as ordered and offered a feeble excuse about the delivery address not being a funeral home. It is not a funeral home and they were told that it was not. The level of service was pitiful! Buy flowers anywhere else!!!

I have ordered from this company twice and both times, they could not deliver on the date they promised. Both times, I was NOT notified of a delay in delivery and had to call myself to check on the order and shipping status. This last time was a gift for my granddaughter's 3rd birthday. You can offer all the discounts and refunds in the world but it cannot make amends for the fact that you over-promise and under-deliver (literally) EVERY TIME. Not going to get me again. I'm DONE!

1-800-Flowers is a joke. I ordered flowers for a very special day and they “delivered” them at the very last second. And then I called the recipient and he said, "What are you talking about? I didn’t get anything delivered." So I ruined the surprise. After calling 1-800-Flowers I was hung up on twice and transferred 4 different time. Each time getting asked the same questions.

I ordered a fruit basket delivered to funeral home in Atlanta for my friend's father who recently passed away. I was assured that the basket would be delivered at the site on June 2nd and I would get an email. At 5 PM I did not get a confirmation e-mail and I contacted them and they had no answer for me. I text my friend and she said there was nothing coming from the Flower shop I mentioned. I did contact my credit card to dispute the charged and they credit back my money.

We had to order flowers for my boyfriend's grandmother's funeral. We ordered them in the morning for a delivery by 12 pm and was promised that it would be no problem. I asked three times "will they be there by noon" and was told yes it would not be a problem. I get a call almost an hour after the service has started and was told that they were not going to make it on time... This is a funeral that has already started. Now I am on hold for 20 minutes waiting for a supervisor... VERY UNPROFESSIONAL!!! Will never order again and will advise others not to order as well.

I ordered an expensive large bouquet of flowers for a family member's birthday and when I saw what arrived I was totally shocked. The picture they have on their website for their Summer Dunes bouquet had 6 roses and looked way better than the bouquet that was delivered which only had 4. I specifically ordered that larger size so that I could get 6 roses. This has clearly got to be a case of BAIT & SWITCH or FALSE ADVERTISING which is ILLEGAL. I WILL NOT order from 1-800-FLOWERS again and I do NOT recommend anyone else does. Reading some of the other reviews, it seems like this is common practice at this company. Shameful.

I placed an order with 1-800-Flowers for my daughter-in-law's funeral and was assured a timely delivery, that did not happen and there were no flowers at her funeral. Not only was I grieving the loss of my daughter-in-law but now devastated and hurt as well as humiliated that it looked like I didn't even have the courtesy to send flowers. One of my orders was from my 4 year old grandson who picked out his own flowers from the site and sent a very special card. When arriving at the funeral he wondered where the flowers he got for aunt Jen were and asked how was she going to take her flowers with her to Jesus if they weren't there!

Zero stars! I placed my order on 8/10 to be delivered 8/14/18 to deliver on my mother’s birthday to her office. Delivery time was between 9 am-5 pm. I would assume since I placed my order in advance it would be nice if they had delivered during the early morning but nope. I had to chat with a rep 1:47 pm, 3:21 pm and around 4:15 pm since my status did not say out for delivery and the business office will close at 5 pm. I was upset and told them to refund my money and was told they will call my mom to take the blame for the lateness and to give me $20 to use for next purchase and will deliver it next day.

1-800-Flowers is getting away by not delivering what it has been ordered. I have seen this over and over and I am tired of it. Attached you will see 2 photos: the arrangement they advertise and the arrangement that was delivered at the funeral I have attended. I am beyond upset about this. The arrangement my friend received not only was presented inside a cheap basket, but also it had less flowers than the arrangement advertised. I called customer service and the person who answered the call offered to resend the arrangement which at this point has no significant value and I did not accept that. To top it off, he was very rude to talk over my voice telling me that the base was of equal value and all he can do was to offer me half refund and $20.00 gift certificate which I will never use. I don't know how can they say that these two are comparable and of equal value?

Ordered a very cute and expensive arrangement for a teenage girl in the hospital. I received a call the day of delivery informing me they could not deliver what I ordered and the best they could do was send another arrangement and refund 1/2 of my money. This was a carefully selected arrangement and I did not want the one they will be sending. They are also sending me a $20 certificate which I will never use because I will not use 1-800-Flowers again.

My son and daughter-in-law sent me a hydrangea in a birdhouse for my anniversary. It arrived looking a little bedraggled with one small portion of the plant hanging off. Two days later, the plant, (which was smaller than pictured and in FULL bloom) was dead. I call the company and spoke with a representative who was helpful, promised a new plant would arrive two days later and when I asked if I could be notified when it arrived, he assured me that I would receive a phone call. The plant never arrived, and calling again today was told, after my second call, that my previous order was never filled, and a new plant would be sent in 6 days. I am not pleased, especially with the prices they charge for shipping, etc.

Ordered flowers nearly a month in advanced. I received a notification that the order was delivered a WEEK early. However, the order didn't arrive. I forwarded the delivery notification to customer support and they assured me they'd look into the issue. Despite this notice, the items never arrived for my mom's birthday. Teleflora failed me last year like this and now 1-800-Flowers.com. I'm starting to wonder if a functional, online flower service exists in the U.S. Find a local florist yourself because you're likely to not have success with this company or Teleflora.

Ordered the classic collection gourmet gift basket. Was suppose to be delivered same day, item was delivered the next day but it was something completely different, was as if someone made a basket with junk candy, called customer service and was told they would correct the order. Three days later two more phone calls and still no replacement. Asked for a full refund. I will never deal with them again. Just looking at their reviews and it's really bad.

Went to order a same day flower/gift deliver for the birth of my niece. I first went to ProFlowers.com which didn't have any gift baskets available for same day delivery in the zip code I was looking for. I then went to 1-800-Flowers, which had a wonderful variety of same day options, including baskets, balloons and other add on items. They even have a "countdown" timer notifying you of the limit on ability to place same day orders in my target zip code. I had 2+ hours on the clock. I placed a $106 order and received a confirmation number.

On July 14, 2018 I ordered a birthday cake flower arrangement for my wife’s birthday. I wanted it to be delivered on July 21, 2018 as a surprise. Waited all day still no flowers. I called 1-800-Flowers to follow up on my order and they claimed I put July 22, 2018 (receipt clearly says July 21, 2018). They promised me they were delivering on July 22nd. Waited until 12pm. Called them back. 1-800-Flowers claimed it will be out for delivery and received by me by 1pm. Waited until 1:32pm. My daughter stayed home so we can do errands. 1-800-Flowers called me saying it was delivered, I immediately called my daughter, still no flowers. Called 1-800-Flowers 3 mins after talking to my daughter, they said Monday. I refused to wait another day. I then asked, "Is there even real flowers or is this a scam?". I gave the company 1 hour to get my order to my home or I was calling my bank and reporting them to BBB.

We ordered flowers for my husband's grandmother's 80th birthday. They were suppose to be delivered the day of. They called me and said that no one was home on that day and they would retry the next day (the family had gone out to dinner for 2 hours that day). They never tried to deliver the next day as promised and they only followed up with the order 2 days after the expected delivery to inform us that the company they subcontracted with for delivery had not contacted them with an update. It has been three days now and the flowers have not been delivered. They offered me a partial refund and a 20 credit towards a future order. Needless to say, I will not ever use the 20 dollar credit. I have used them in the past, but they have apparently lost their desire to please the consumer and I will take my business elsewhere. Very Disappointed!!!!

Order the Aloha Cat for my niece when she was in the hospital. They 1st changed my delivery date and on the date she was going to receive the flowers they called me and said they do not have the flowers to make the cat. They said after a fight over the phone they would send her a $75.00 worth of flowers and some balloons. They did not do anything they said they would do. The flowers was a small arrangement and no balloons. So I called them and they would not do anything about this. DO NOT order anything special, only roses from this place.

Ordered a plant for a funeral. They changed the date to 10 days later which I noticed in my confirmation email. Called and some guy supposedly would see that I would get the plant on time. Didn’t show. Called again and a Manager swore my friend would get the plant in 3 days. It came in 4. FedEx! It looked NOTHING like the picture. I was basically robbed of $89. Will NEVER EVER use them again.

The 1800flowers.com website is horrible designed and I believe intentionally misleading. The images on the website do not always accurately represent the product you will receive. In contacting customer service about this, I received the response that the fine print clearly identifies the differences between the images and the sent product. I guess it is my mistake that I didn't read the fine print on a website that doesn't care about usability. Ultimately, I did receive a product and it was apparently the exact product I ordered though I believe I was mislead to believe I was getting something more for the high priced flower, ridiculously high service fees, and delivery charges. They get a star for delivering something. Customer service doesn't care if you are happy regardless of the mantra on their pages; they are a business and want to sell flowers. From now on I'll just avoid them and personally contact my local florist.

This website is absolutely terrible. Every ** quality a company can have is demonstrated to perfection by 1-800-Flowers. Poor service, poor customer service, poor communication, etc. I ordered red, white, and blue flowers for my girlfriend who was competing in the Olympics for the U.S. and chose to have them delivered 3 days before she left the country. I ordered the flowers 2 weeks in advance and it wasn't until 12 hours before the flowers were supposed to be delivered, I received a phone call from 1-800-Flowers and was told the flowers were out of stock. AND they told me there was no possibility of getting any type of flower to her until after she left.

They have no idea and no customer service. Can't get an answer to simple questions. You will be placed on hold and then told they will call you back. They won't call back. What a frustrating way to try to send flowers. Find another way.

They did NOT deliver as they have promised. On their website, it states "Trust us to help you express your condolences, giving comfort and support." Do NOT TRUST them. The lady on the phone took my order, promised me that it will be there on time for the funeral at 11 AM. Guess what, I received a call later in the day that my flowers never made it! I will not be purchasing from them again.

I called and placed an order for a dozen red roses at 10 am. Paid premium to have sent same day as a proposal to my girlfriend at her work. Order accepted and same day delivery confirmed. Called me back at 2:30 pm to tell me couldn't be done and they would deliver them tomorrow because the florist did not have a red vase. I said the delivery for my proposal is what matters not colour of the vase and questioned, "Why take my order if you couldn't do it. Let me buy from another business that could not tell me 4 and half hrs later you can't then expect me to be happy with delivery tomorrow when my girlfriend who is a nurse is not at work." Worst customer service ever. I will never buy a single product here again and will recommend all others avoid it the plague. Provide the service you promise or don't take the money and let people shop elsewhere instead of being greedy and offering flimsy excuses. I only wish there was a negative selection.

Same experience as others. False advertising and can never deliver on time. With all the previous one star reviews it was very stupid of me giving this company a chance. Ruined a surprise for my wife and her birthday.

I ordered flowers online (easy, I thought) until the receipt came back with a problem: the order was to be delivered in a month, not the same day. The website said to "click here" to change order. I did, was informed my order could not be changed online (even though the delivery date was a month out). So I called, waited 5 minutes to get through to a live person, who listened and then said they couldn't hear me, and hung up. I called back, got another rep who wanted to spend 15 minutes telling me it was probably my fault; websites could be "so confusing". I kept repeating "don't talk anymore: just cancel the order and refund." (Enough already) Asked repeatedly for a supervisor. 90 minutes later got one; same questions! He FINALLY did as I asked and just canceled the order. Thank goodness. Too much of a hassle to go through when there's a problem with the order. Should be simpler.

The first time I ordered from 1-800-Flowers.com was for a sick co-worker. They never received the flowers that were ordered so I had to contact them again to verify and they sent the flowers the following day. I told myself this could have been a one time issue. I decided to order again for my sister's 50th birthday. That first big milestone birthday that everyone celebrates.

Well, looks like I should've done my research before ordering from this company. As you can see from the attached pictures, the flowers delivered were not even close to what I ordered. The only pros I can think of for this company compared to the other reviews, and why they got two stars instead of one, is that the flowers weren't dead and arrived on the day I asked. Victory, I guess?

I requested a delivery for my dad for Father’s Day on 6/15/18. This was to be delivered on 6/16/18... I called my dad on Father’s Day 6/17/18 at 2 pm... They never delivered the flowers!!! I called 1-800-Flowers... After speaking with 4 different agents who kept putting me on hold for 10-20 minutes at a time and then dropping my calls... I finally requested a supervisor who told me that they could deliver tomorrow for free... Are you kidding me!!! Father’s Day is over!!!

I ordered flowers for my daughter's birthday. I paid an extra fee for same day delivery. I placed the order the night before so the florist could assemble and deliver first thing. Delivery was attempted at lunch time when the whole office was out to lunch and then a call was made to my daughter's cell phone. She does not answer her cell unless she recognizes the number. The delivery person did not leave a message. Flowers were delivered LATE the next day. Emailed customer service. Got back a standard reply. I wanted names of supervisors - got back a form letter from the owner saying sorry. This company does not honor their 100% guarantee and could care less about their customers.

I received an email that my flowers were being shipped, meanwhile I NEVER ORDERED any flowers! I didn’t see a charge on my account but was confused as to how an order could be shipped without a charge and assumed I would be getting charged very shortly. So I called the company to make sure they would not charge me and explained I did not order these flowers and the rep told me she would have someone in the florist shop call me to rectify the situation. The rep never called and 2 days later the flowers were delivered to the recipient and I received an email confirming they were delivered. So I called back and told them I was never called by the florist and ask them why this was happening. They said they could not tell me but would have someone from the florist office contact me.

I will never use them again. I ordered a large bouquet to be delivered to the hospital for my aunt. The bouquet was not like the phone and had a lot less flowers in the one they delivered. I tried calling and then using the “chat” feature. I was told if they deliver a new bouquet then the florist will ask for the old one. Oh my gosh what the heck. So I said, "Forget it." and will never order from them again. And not that it matters, but I just found my family after 48 years recently and this is not how I want her to remember her post-surgery.

I received flowers for Mother’s Day that died in 3 days. Supposed to be guaranteed for 7 days. Was on phone with customer service with a rep who could barely speak or understand English. He was in Manila. After an hour he chose a plant as a replacement. Was supposed to process one for my mother in law as well who had same experience of flowers dying after 3 days. She never received hers and I received a little plant with delicate leaves that were crushed by styrofoam beads being smothered on top of it. Branches were broken and leaves broken off. (Small bonsai azalea plant) Very delicate. When I called back to report this and asked for plant to be picked up they said they would give me and my mother in law a credit for $40-60 dollars and gave me a reference number for both.

Flowers came with 2/3 of the branches broken. I called into customer service because I want to give them information and a chance to deliver better quality products and was told there is nothing they can do. The rep keeps saying that she is following policy... Odd that their policy is to sell broken bouquets.

I purchased flowers for my daughter on Mother's day. I will let the photos do most of the talking. When writing to the company, I was given a $20 credit (keep in mind the delivery charge eats most of that up) and when I gracefully declined because I wouldn't use it, someone else offered me one. I wouldn't recommend them to anyone, not even someone I didn't like.

I was shopping for flowers for Mother's Day. Found a lovely arrangement priced at $49. Unfortunately the website won't give you a total amount due until you enter all the delivery information including your credit card info. At that point most sites give you a prompt with the total amount due, the delivery date and asking if you want to confirm the order. Instead it said thank you for your order. The amount due was over $80 and delivery was scheduled for the day AFTER Mother's Day. I decided to cancel since I was merely checking my options and did not intend to actually place the order. I was told by customer service that the order was noncancellable. I explained the situation and was told there was nothing they could do.

I ordered flowers for my sister's birthday and Mother's day on April 30, 2018 for delivery on May 10, 2018. I tried to call 1-800-Flowers all night on May 10 and all day on May 11 to find out where the flowers were. Not only did no one answer the phone but after 4 hours of being on hold I was disconnected. I tried 10 times on the "let's chat" online. No one responded. On May 15, 2018, I relayed this information to the customer service person on 1-800-Flowers and she said they were delivered... I told her the wrong day. They were late. After arguing that they were not responsible...I asked who is. She said I can call FedEx. "Why would I do that. I did not hire them. You did" I said. She said she would refund the money. BUT I received my credit card bill and it was invoiced. Mary, at 1-800-Flowers lied.

I placed an order for my Mom's Memorial Service. This was in April of 2018. I called on the Monday prior to her memorial service that was on Saturday. I told them I needed the flowers delivered to the Church by that Friday afternoon, the day before the memorial service, no later than 4:30 p.m. I was told by the customer service representative, that was fine. The time came and my Father spoke to his church and they said the flowers weren't delivered, that it would need to be the day of the service. The next day, we arrived at the church, No flowers. I called prior to the service starting, and while I was on the phone, upset over my Mom's passing away, I handed the phone to my husband to take care of the problem. Finally the flowers arrived. No one that we talked to, seemed like they cared what had happened. I will never use this company again.

My flowers arrived wilted. Looking old. I won’t buy from this site again. Very disappointed for the money I was charged. They should be ashamed of the quality.

My experience with 1-800-Flowers has been spotty, at best. Half the time, what you order isn’t exactly what the recipient gets. One Thanksgiving, I reordered a table arrangement that was depicted with two candles; it arrived with one candle in it. The so-called “discount coupons” aren’t much of a bargain, due to unjustifiably high delivery and service charges that often cancel out the “savings”.

I ordered flowers for Mother's Day on the Monday before Mother's Day and I got an email stating they were on the truck Tuesday for delivery on Thursday. When they arrived they were half dead and there was hardly any flowers on the plant. I write to 1-800-Flowers.com and received 2 emails with 15% off coupons. If I wasn't satisfied the first time, what makes them think I would make another purchase. I called them and was told they were resending her plant, and to watch my email for confirmation. Which neither one happened. I will never purchase from this company again. I am very unhappy, was lied to and my mother did not get a nice flower arrangement. In fact by the 2nd day it was entirely dead. I am attaching a picture of what she got.

When the flowers were received they were not what was pictured. The candy and cookie baskets were great though and they were much better than expected. They had a great variety in them as well.

Purchased a dozen roses for a lady on Valentine's and honestly I could have done better, both aesthetically and financially if I would have purchased them from the grocery store down the road.

I ordered flowers for Mother's Day, and they have not been delivered. After following up with every avenue they have for customer service (calling, emailing, contact form on their site), I have heard nothing from them. It's impossible to speak with a representative. I was put on hold for 15 minutes and then asked to leave a message. Do not order from this company, period.

Delivered to the wrong place at bedtime after the special day was over and the wrong flowers came. Not even half of the flowers... This is not the first time that my order was messed up.

Reuse this service. So happy with them. When I personally received a bad group of flowers, they were replace without question. Never had a complaint from anyone I ordered for.

What was received was not what I paid for, it was subpar, not even close to the picture, late for delivery and a refund had to be required due to the fact delivery was late.

I ordered flowers for Mother's Day (May 13) well in advance of that date, to be delivered the Friday before. About a week prior, I get a call saying that (with no explanation) the flowers could not be delivered that day and I would have to choose a different day. After responding to the call and suggesting a different delivery date, I expected that everything was fine. Until Mother's Day comes around and I have gotten no confirmation that flowers were shipped or delivered, which prompted me to contact customer service to find out what the situation was.

My son has been stationed overseas for 5 years and this has been the best company to do deliveries. Very happy with them. Have told friends and families about this company.

The flowers were delivered on time, they were as described in the website, but the downside is that the flowers died within 3 days; I felt they were not worth the money - for that short of time span - flowers should last a week at least.

I attempted to send a basket of assorted chocolates from Simply Chocolates, a division of 1-800-Flowers to my chocolate loving father for his birthday. As it was his 91st birthday, I was hoping to send him something nice! The package did not arrive! I waited several days before I called. The person that I spoke with told me there was nobody available to help me and to call back in half an hour. I was unable to call back then and called a few days later. Only to be told I’m sorry! The package never left the warehouse. We will send you a $20 discount on your next order! How absurd!

I've used 1-800-Flowers for the past several years and haven't been disappointed yet! There was one time when a funeral delivery was either misdelivered or taken from the residence location. I contacted 1-800-Flowers and told them and they replaced it immediately! I was happy and very impressed! I would recommend them to anyone who will listen! :-)

Great selection of arrangements for any occasion. The buying experience and fast delivery are very convenient for a last minute gift. The delivery fee is high but they have coupons online that help reduce the price.

I ordered a $60 arrangement for an event and it took over an hour on the phone because the website wouldn't work and didn't accept my order. I received a picture of the flowers I ordered from the recipient and they looked nothing like the ones I ordered. Type, color, vase and amount of flowers. When I called to complain, they said sorry and they would resend another arrangement. It never came. If I had read all these bad reviews, I would have never used them. It's like they are stealing our money by not sending what they advertise. Never again.

Ordered flowers for my sisters' birthdays... Same arrangements but different colors. Both were really pretty. But one was put in a real cheap vase. I paid over $75.00 dollars and get cheap vase. Left message and complaint. NO contact from 1800flowers. I will take my business elsewhere new time.

I went online to their site and picked out an arrangement. Because I was using the AAA discount, I had to order over the phone. The call center was definitely overseas, and the language barrier was a problem. I spelled everything out and talked very slow. When I received the email confirmation of my order he had really screwed up the name of the recipient's street. Not even close. I called customer service immediately and was told it would be changed and they would send me a confirmation. No confirmation came so I looked online and the address was not changed. So I called again and this time I was told the arrangement was out for delivery.

They advertised a plant in bloom but when the plant arrived it was NOT in bloom not did it ever bloom! The 2nd plant was sent in the same condition.

I ordered flowers to be delivered by a certain time to my mother’s job on the Friday before Mother’s Day. These flowers were supposed to be a Mother’s Day gift. The flowers were not delivered on time and my mother did not receive the flowers. My mother received the flowers on Monday when she returned to work and the flowers were dead. My mom's Mother’s Day has been ruined. I was told that I would receive a refund and a confirmation email of my refund. It has been 2 weeks now of me going back and forth with the company. I have yet to receive an email or my refund. I spoke with the manager twice and he also told me that an email and refund should be received shortly. Unfortunately that was not the case. I am being ignored and lied to. I am not only upset but saddened that the flowers I ordered to surprise my mother for Mother’s Day were dead when she received them late.

I have used this florist exclusively for the past several years with outstanding results, until this Valentine’s Day. I ordered Red Roses as I usually do for Valentine’s Day with a special Vase selection. Flowers and case arrived on the requested date. Flowers looked OK coming out of the box. Vase looked very good. The very next day, some of the roses started to droop. By day four, the roses looked like they were four weeks old. No rose ever opened up. No rose was still standing after day 5. 2nd time in 114 times ordering flowers that it has happened to me.

I love 1-800-Flowers.com. Good prices, fast service and beautiful arrangements. Delivery almost anywhere. Flowers come as buds and bloom into beautiful displays.

I ordered a bouquet for this year's Valentine but the quality of their wrapping was so below expectation considering the price and quality of roses. It was around late $70s and I got a 1-800-Flowers.com plastic wrapped two dozens of flowers. I was very disappointed at the quality of flowers and gift-wrap quality.

They suck you in with a special, then refer you to another product, then the delivery charges. Easy, but wrong flowers, smaller vase, cost way too much.

I have ordered from 1-800-Flowers many times now for different occasions and they have never failed me. I continue to order through them via online, very convenient, easy to use and prices are reasonable.

I was very disappointed with the quality of the flowers received compared to what was shown and described when ordered. I will not order through them again.

The flowers came dead, with leaves falling off when I pulled it out of the package, but they refunded my husband and sent a fresh batch after my birthday.

Don't even bother wasting your money. I ordered a large bouquet for Mother's Day that was called Lavender Dreams. What arrived was a tiny bouquet with 4 peach colored roses, 3 sprigs of snapdragons (at least these were purple), 3 sprigs of some pink flower and a whole lot of leaves. Definitely NOT the bouquet I paid $100 for. I could have picked this one up at the supermarket for $10 for the way it looks.

Terrible experience with Flowers.com! Mothers Day bouquet delivered day AFTER Mothers Day, even though their website advertised to deliver that day. The flowers were nothing like the photo on their website! Lots of greenery and a few flowers. Very disappointing. I sent 1-800-Flowers.com an email with both photos, one of website and one of ones delivered. I requested a 50% refund. I received a email confirming that they would "re-send" a new bouquet to arrive on Friday, May 18. It never came.

The flowers I ordered did not last more than 2 days. I was not happy and dissatisfied with their (lack of) customer service. I hesitate to order from them again.

Ordered Mother's Day Flowers. Was overcharged with a $29.99 Passport membership that I did not order. On top of that, the $6.99 Mylar balloon I did order and pay for, was not included with the delivery. They owe me $36.98. I am having no luck getting anyone to accept accountability or take leadership to correct their mistakes. This company is terrible, and borderline unethical. STEER CLEAR, YOU HAVE BEEN WARNED. Using 1-800-Flowers was a terrible decision on my part. I could not be more disappointed.

The flowers were delivered days late and were in a box to assemble. Terrible grade of flowers. They did return me money but when your anniversary is on the same day as Valentines Day it’s a little late for the money portion of it. Who really cares. It was the moment that counted not the money!

I had a horrible experience. My delivery was a week late and it was for an anniversary. Even with all my calls, the delivery was still a week late. No excuse!

Order flowers for same day delivery, florist lied and said he tried to deliver them and they never did. Delivered the next day and the flowers were dying and withering. I called customer service and they stated that they were going to redeliver and ended up not doing so. Worst service ever! Will never use their services again!

Ordered 30 tulips in a vase for Mother's Day- flowers bent, droopy, 22 tulips shoved into a small vase - again 30 tulips advertised and I paid for 30. Filed a complaint online - received email stating a new delivery would be sent - these flowers worse than 1st broken stems droopy leaves - again shoved into a vase far too small. Phone Call placed - was told a supervisor would return call - never received a return call- so filed complaint via their website again- outlining all of above events- their response was they would issue full credit. Few days later my bank account was credited half of what I paid-- again emailed them. Their response was- "we cannot issue full credit as a 'redelivery' was already made" - never given option of full credit vs redelivery. Will not do business with them again.

I placed a flower order 2 days before Mother's Day, May 13, 2018. When I spoke with Mom she did not get her delivery. I called what is a joke of a customer service department. Twice on Mother's Day. They said they were delivered and signed for by a Y signature. I asked what that was and got no answer other than my order was delivered. Next May 15 2018 2 calls to customer service. Aid distributor was too busy and could not verify signature for delivery. I demanded to have them redelivered and was told next day they would be.

I ordered a floral arrangement based on a picture on their website. Total price was just over $100 and described a large purple arrangement. It was delivered on Mother's Day (Order # **). The arrangement was small. Unlike the picture, it had 4 roses and some other cheaper flowers thrown together. Nothing like the picture. Several of the flowers were drooped over and dead. When I sent in a complaint, it was answered with they were very sorry and would redeliver at no extra cost a few days later. They were also sending a 20 discount voucher for further use. I did receive the voucher but the re-delivery never happened. When I contacted customer service, their response was "we appreciate all comments and will take your feedback under consideration." Not a word about the delivery, I never received.

I ordered a specific flower arrangement - when it arrived, it was not what I ordered. When I contacted them, they refused to make things right, or give me a refund. I had to go through my credit card company to complain to get a credit for my purchase. This order was placed about 6 years ago; a very bad experience, and I will never order through them again.

Customer service is poor, when calling the number they lack any information on actual company that is doing delivery, they can provide no updated information. I would never use them again.

Ordered flowers to be delivered the Thursday before Mother's Day. On Sunday found out flower were not delivered. Called and they said their distributor had reached maximum capacity and could not deliver. But they sent no email letting us know. Tried to get money refunded AND flowers redelivered. They said they would refund only 1/2 the money and redeliver the Tuesday after Mother's Day. By the Thursday after Mother's Day, no flowers were ever delivered and no contact was ever made. Called again and they said their distributor was still too busy from Mother's Day. At this point I just asked for a full refund. So no flowers.

Placed an order on website on May 15th which was guaranteed to be delivered that day. I did not receive any confirmation of delivery so I called customer service the next day. I was told three different stories including one that explained that the type of flowers I ordered were unavailable. I ordered a Fruit Basket. To make a long story short theses folks need to get their act together. I would recommend that you use anyone but them.

On 5/3/18 I ordered an arrangement to be delivered on 5/11/18 as a Mother's Day gift. The item arrived with broken stems and brown flowers. I immediately contacted 1-800-Flowers in which you never deal with the same customer service rep. twice. The first rep said my item would be redelivered at no cost to me with a $20 voucher on my next purchase. The next rep. wanted to know if I wanted the item redelivered. I stated I did since it was a gift. I then got a 3rd rep telling me the item couldn't be redelivered until 5/19/18. Being patient I responded better late than never. The 4th rep contacted me stating that the item I ordered (which was the wrong order number they were referencing) wasn't available in that area and wanted to send something completely different (it was ugly).

This is the worst delivery company ever. I called on May 9 to have flowers delivered on May 11 to my sister in law for Mother’s Day. I anticipated how busy they would be so I did it early. It was never delivered so I waited. I checked the tracking on Saturday nothing so I called. They told me assured me it would be delivered that day. It wasn’t. Again I waited to the next day still nothing checked the tracking still nothing. Monday came now it’s after Mother’s Day and still nothing. I finally called on Tuesday no explanation but they said, “Give us a chance to make good on it.” How are you going to do that? Mother’s Day is over. I told them, “Refund my money now.” I got my refund credited today. I will never use them again. I thought they were a good company but I guess they can’t handle holidays.

Ordered Orchids, got something else. They didn’t have Orchids, but didn’t tell me. They were supposed to deliver the Orchids the next day but called and the florists were closed on Saturday. So a Monday delivery was scheduled. I was hung up on by phone reps. Finally went to corporate and got my $80 back.

Flowers received were crushed and not what you expect from this organization. Trimming bottoms did not help the crushed roses. No longer order floral arrangements over the internet.

I’m not one to complain often or loudly, but 1-800-Flowers takes the cake in terms of POOR DELIVERY. My friend ordered flowers for me and a “confirmation” claimed they were delivered last Saturday, but they did not come. They did not come on Sunday. Monday, I called, and they assured me the flowers would arrive by the end of the day. They did not. Tuesday, I called again, and was assured the flowers would arrive before 8:00 pm. They did not. Wednesday, I called, and was told that a second local florist had been contacted, and the bouquet would arrive on Wednesday. It did not. Now I am being told the flowers will come on Thursday. I’ll believe it when I see it. This has been a disaster, not so much for me, but for my dear friend who placed and paid for the order. She is immensely disappointed, and I am upset that my friend is so sad. Run, do not walk, from this company.

DO NOT use 1-800-FLOWERS! Ordered flowers for my mom 2 days before Mother's Day. They took my money... lost my order that was guaranteed delivery on Sunday... got the run around from 4 different representatives... flowers were delivered at 11:00 last night.... half dead and NOTHING like they were supposed to be! Thanks. I'll take my FULL refund and you can keep your 20% off coupon... not for my inconvenience, but for your incompetence... because I will NOT be ordering from you again!??? I'll leave you to see what's wrong with these pictures!!!

Ordered flowers to be delivered to my daughter's work... first day on the job. Which was a big thing for her. They delivered the flowers right at 5:00 pm. Which was when she was about to leave. So, of course I asked her to send me a picture of the flowers. And they were not what I ordered as far as what came with the arrangement. The green leaves almost looked dead. And the baby's breath was not included in the vase as shown on the original order. I do not plan to order from them again. So disappointing.

I placed an order on May 7th for Mother's Day Delivery. On May 12th, I received confirmation to my email that the order was delivered. When I checked with my mom on May 13th, she said she had not received the flowers. I called customer service on May 13th (Mother's Day in the afternoon) and they said the confirmation of delivery I had received had been in error and that the flowers were out for delivery and would be delivered by 8pm that day. Flowers never arrived. Shortly after 8pm on May 13th, I spoke to a customer service rep that expressed SO MUCH regret that 1-800-Flowers had messed this up so bad. She said that the flowers would be delivered on May 14th and I would be refunded in full since I had such a poor experience and the flowers never made it by Mother's Day. Flowers never arrived May 14th.

I ordered flowers online from 1-800-Flowers to be delivered 3 days "before" Mother's Day. Instead, they were delivered 2 days "after" Mother's Day. During this period, I was in almost constant communication with their customer service after I got an initial email before Mother's Day falsely claiming that my order had been delivered. Finally, after ridiculous email exchanges, which clearly demonstrates incompetence on the part of 1-800-flowers customer service, I got the flowers. It was 2 days after Mother's Day and by now they were starting to wilt. The company failed not only on the delivery, not only in communicating clearly and accurately, but also on the chance to make things right by issuing a refund. I never want to deal with this company again.

I ordered flowers for Mother's Day from 1-800-Flowers. The order was filled by a florist shop in Boynton Beach, Florida. When the flowers were delivered, they were in poor shape. My wife thought they had to be a week old. The petals were falling off and the rest of the stems were wilted. She called the shop and they replaced the flowers the next day. I complained to 1-800-Flowers. Their response was "Thank you for reaching out to us." I replied "Thank you for your prompt and in-depth response." Their answer to that was "At 1800BASKETS.COM we appreciate all comments, positive and negative, from all our customers. The feedback you have provided will be carefully reviewed and considered. Once again, thank you for your feedback. We look forward to serving you again in the near future." I don't think so. Next time I contact a local florist with a proven record.

I ordered a flower arrangement for delivery on Mother's Day. The kids were exited to help and couldn't wait to see their mom receive the flowers. On Sunday, 5/13, I received an email confirmation saying the delivery was made. I checked outside, nothing. I called the number provided. They told me to wait until 6 pm. By 9 pm, I sent another email inquiring about my delivery with no response. I called several times in the following day. I made it very clear that I don't want the flowers re-delivered or any kind of discount coupon. I just want my refund. I was put on hold for over an hour waiting for a supervisor to get on the line. Nothing!!! This business cannot be allowed to continue treating people this way. This is a robbery. NEVER AGAIN WILL I DEAL WITH THIS COMPANY. OTHERS, PLEASE BE AWARE.

Flowers ordered and guaranteed to be delivered on or the day before Mother's Day. Speaking with mom late evening on Mother's Day and asked how the flowers are and get a reply "What flowers?" As of the 16th the order still showed as Order Received by our Shop. Not one communication from 1-800-Flowers that an issue had occurred. Wish I could rate with 0 stars. Never again will I use 1-800-Flowers.

Wonderful arrangements and service was excellent!! Nice price range also. Delivery arrived on time and the arrangement was beautiful. Will use again when Flowers are needed.

Decent price and occasional very good sales. On time delivery of healthy, beautiful flowers. I've used the service a few times and have always been satisfied.

I would give this company a zero if I could. I ordered Mother’s Day flowers that were guaranteed to be delivered by Saturday before Mother’s Day. The flowers were not delivered and two days after Mother’s Day have still not been delivered. The customer service rep I spoke with told me that they took too many orders and couldn’t fulfill them. He refused to let me speak to a manager or give me a refund. He said the flowers would be delivered a week after Mother’s Day at the earliest. I will never use this company again.

I ordered flowers. First of all I couldn't understand the operator, foreign accent. Then when I checked my email next day I noticed spelling was incorrect in address. So when I called again couldn't understand operator and she couldn't find my order. I was told she would call me back in 10 minutes. Never happened. I ended up calling back in 20 minutes. Well I thought it was over until today when the ordered was to be delivered to my wife's job, she called saying it wasnt.

I ordered flowers last minute online at 1-800-Flowers.com. I chose the flowers I wanted and chose next day delivery which said $14.99. No problem. I did this twice for two diff people. When reviewing my PayPal I saw I was charged $29.98 for each. Cust service said it was too high demand. Without telling they just doubled it. I replied back and told them to cancel it and refund my money. Today is the 15th and I have been ignored and the Mother's Day flowers are not to be found and neither is my money. Worst experience ever!!

I place an order for delivery to my mother in, DeSoto. I made a mistake on the delivery date, I call customer service to have the date change, the Rep change the date to deliver on Mother's Day. I call your staff to get a delivery time, and was inform the customer service individual didn't complete the transaction, I call again spoke with another individual, and they apologize for the inconvenience and promise me and assured that my Mother's flowers will be delivered. It didn't happen. The third customer service again with the promises she will upgrade my mother's order for all that happen, well you see where I'm going with. More empty promise. This was the worst Mother's Day in my life. This should not have happen to a very special in my life. I'm Bless to have her in my life. Please 1-800-Flowers do not make promises you can't Keep. Saddest Son in the World. Next year I'll fly to DeSoto and deliver them.

On Monday, May 14th I placed an order for flowers to be delivered on Thursday, May 17th to my workplace because it's my co-worker's birthday. Instead of it being delivered on Thursday, May 17th it was delivered on Monday, May 14th. I called customer service and explained the mix-up. The rep. on the other line informed me that he was going to call the florist to explain the situation and call me back. He called me back at 12:58p and stated that he apologize for the confusion and that the florist will send another arrangement of flowers on the correct date (5/17/18). Today (May 15th) I received a voicemail stating to please leave the flowers at the office that someone was coming to pick them up. Please beware! This business has subcontractors that don't know what they are doing.

One would only "assume" that when using 1-800-FLOWERS, you would be getting an arrangement from a reputable florist. It's really worrisome because it makes you wonder how many times our friends & loved ones have received something like this & we never know. I know 1-800-FLOWERS is just the online business. But, because they offer this convenience, they are responsible. And, obviously, the jerk that put our sister's floral arrangement (if you can even call it that) together, is not a florist, nor does he have a floral boutique. In saying that, it makes me wonder what sort of criteria one has to have in order to register as a "florist" with 1-800-FLOWERS.

I ordered flowers for Mother's Day, the next day I received a email saying they could not fulfill my order, to call and speak to representative. I called 3 times in one day because they couldn't see my order, I finally was able to speak to someone who apologized for the inconvenience and offered a full refund and to still send the flowers on Mother's Day free of charge. But did any of this happen? No! One week later no flowers, No refund! I call back. Apparently they had a system error and my refund was not processed nor were my flowers sent out! I WILL NEVER USE THIS COMPANY AGAIN!!! To top it off they won't tell you when a manager is on. DON'T waste your money with this company, you better off going with a local company.

1-800-Flowers customer service reps do not understand you well at all and it is difficult to understand what they are say. The confirmation email I received stated delivery date of 6/2 but should have been 5/14 (the day I placed the order). I wanted to cancel my order and was told I could not yet the order was never delivered basically. PayPal would not stop the transaction and said I needed to ask the 'merchant'. Frustrated. Livid actually. $77!! I would have been better off going to the grocery store, purchasing some flowers and delivering them myself during my lunch hour. Needless to say I will NEVER use 1-800-Flowers nor PayPal again.

Ordered flowers first time, for my 83 y.o. mother. Placed order almost 2 weeks in advance for Mother's Day for delivering on day earlier. The morning of delivery date (May 12th), received email, something like: "flower shop is preparing your order for today's delivery." 5:00 pm, no flowers. Call CS, the answer was, "We deliver up to 8:00 pm, wait." 7:30 pm email came stating that flowers were delivered. Call recipient- no flowers. Call back to 1-800-Flowers, spent 40+ min on the phone, they were offering me 20% discount for the next purchase (never came) and rescheduling for the next day (no confirmation email came). I ask to speak to the manager, was told he/she will call me within next 2 hr, nobody ever called.

Waited at my house all day for 3 days / no delivery of arrangement from my daughter. She was told 3 times “will be delivered tomorrow.” Never happened - no call to me - no communication at all. Customer service reps could NOT speak English / rude & not responsive to issues.

Is exactly what they spit out. I actually took the time to make an account on here to specifically express my anger for "1-800-flowers". The name itself sounds cheap, and I'm not sure what compelled me to choose them over any other flower business, but let me tell you. What a total waste of money! Firstly, I ordered my mom a big bouquet of flowers with large chocolates and a balloon for Mother's Day. I ordered it that same day and because they were full, I had ordered it to arrive at my mom's house today 5/14. Well, guess what? That's not what happened. They did not come at all today and I had received an email at 10 am as it shows on the pic saying it was ready to deliver. So all day I was tracking it online to see when it would come, because it was supposed to be a surprise for my mom, but ended up to be a surprise gone wrong.

Ordered flowers for my sickly mom Saturday morning for a Sunday delivery. No flowers arrived. Spoke to customer service Sunday night, they guaranteed the flowers would arrive Monday...Monday arrives, no Flowers, no call, no email, nothing. I just got off the phone with them and they said they will compensate me by giving me a full refund. Compensate me? So I will see my credit on my card in 3-5 business days. That is some compensation. I have been buying flowers from them for over 10 years, not sure what happened with this company but this was a horrible experience and they will never see business from me again. FYI, the agent I spoke with was from the Philippines and could not provide a manager for me to speak with.

Here's a not so pleasant experience I have had with 1-800-Flowers, Mother's Day order that went completely wrong, mainly due to greedy pockets. My decision to make this post is spotlighted the day after Mother's Day, what better way to bring to attention matters dealing with companies and how they screw us over. This post has a 3 part connection.

I also had an issue with 1-800-Flowers. I ordered flowers early Saturday morning, 5/12, for Mother’s Day delivery. About 5 minutes after I placed the order, I received an email confirmation that stated they would be delivered Monday, 5/14. I know I waited until the last minute to order them so I wasn’t upset about that but I did not want them delivered anymore. About 5 min after I received the confirmation text I called 1-800-Flowers and they told me that it was too busy and that they could not cancel the order... wth... So I called my credit card company and they told me that the payment was still pending and that they could not do anything about it until it posted but they said since it’s still pending, 1-800-Flowers can still cancel it.

I ordered the fruit bouquet Mixed Berry Margarita and not only was it not delivered on the day I scheduled delivery for, but it also was not delivered on the day that the customer support scheduled re-delivery for. And on top of all of that, what was finally delivered was a cardboard box of unsecured strawberries all sitting in little paper cupcake cups. Images below of what I ordered vs what was delivered. Will NEVER use again, they ruined my gift.

I ordered my Mother In Law flowers to be delivered the Friday before Mother's Day. The flowers never arrived on Friday so I called the 800 number on Saturday and they assured me that they would personally call the florist and have them delivered on Sunday. Well guess what!!! No flowers on Mother's Day! I called this morning (Monday) and they said the "florist was too overwhelmed with orders" and my Mother In Law's flowers did not get sent out. Well it is now Monday at 5:00PM. Still no flowers! Shame on you 1-800-Flowers, you are nothing but a rip off with incompetent customer service reps who obviously are use to lying to customers and giving them the runaround. When I asked to speak to a Supervisor today, I was hung up on. I can promise you I will never do business with 1-800-Flowers again!

Similar experience to so many reviews on here. Ordered flowers that were never sent. Never received an email confirmation. When I called to get a refund, I spoke to someone who did not speak English well. I requested an English speaking agent, but all she did was try to enunciate more. Would not refund my money even though the flowers still have not been sent. Only said that I would receive a 15% discount in 3-7 business days, and that the flowers should be delivered tomorrow. NEVER AGAIN 1-800-FLOWERS. What a scam.

I should have read the consumer reports before going with the company. I order my mother flowers on the 10th of May and asked them to deliver them on the 12th, due to be on the cautious side, but I did say the 13th would be okay. Well, apparently when they called my mom and went to her house, they were not home. When they reached back to 1800Flowers, they were told to try again the next day/or 14th, I'm not sure yet which it is. Thus the email correspondence started today and they are totally fine with not having my purchased product delivered on the correct day(s).

I specifically ordered flowers on Friday for delivery in time for Mother's Day. They actually told me the flowers would be delivered the same day. But it is now Monday, May 14, and the flowers still have not been delivered. This is my final business transaction with 1-800-Flowers, and I will urge all my friends and family to go elsewhere.

I am a Canadian Customer, I have used 1800flowers.ca 10 times in the last 4 years. This year, I paid $85.03 Canadian (that is $66.32USD) on May 8 for a flower delivery on May 10 for Mother’s day. They were not delivered, on the 10th, the 11th, the 12th or even on Mother’s day itself, the 13th! When I emailed, I got a prompt refund of $60.95USD. However, because (I guess), I am dealing with customer service in the US for a Canadian order, I am short $5.37USD.

This was completely awful. I purchased my mother's flowers 2 weeks before Mother's Day. I spent over $300 on several orders with them and they NEVER delivered my mother's flowers on Mother's Day. I called customer service at 6:30 pm ON Mother's Day because I had received an email at 10 am that morning that they were preparing the arrangement. They told me at 6:30 pm that they were still going to deliver them that night - I asked "Even though it's 6:30 at night??" He confirmed they would still be delivered. Guess what? Next day, still no delivery. I called customer service - they tried lying to me saying that they "attempted" to deliver them - not knowing I had called them the previous night, that they confirmed delivery was not yet attempted. When I called them today, they offered me $20 off my next purchase.

I had placed an early Mother’s Day order on 5/11/18 to assure that my mom would get it in time for Sunday 5/13/18 Mother’s Day. I was waiting for her to call me that she received it but that never happened. So at the delivery cut off time 8:00pm I called because sadly and disappointedly she didn’t receive her Mother’s day flowers despite the 2 day advance order I did. Very heartbreaking.

We will NEVER use 1-800-Flowers again!! This is the 2nd year in a row we have tried to order through them and the 2nd time we have had issues (should have learned our lesson the first time)! Horrible customer service - I was on the phone for over an hour with someone after my mom received a completely different flower arrangement than what we ordered. The customer service lady was no help and after almost an hour on the phone she was finally able to find a bouquet that was “available” (everything else was “unavailable.”).

I shouldn't be surprised to see all the negative reviews here, and wished I had checked sooner. After getting a notice from "FromYouFlowers" saying 1 of my 2 orders wouldn't be able to be delivered until the day after Mother's Day along with the option to accept with a discount or cancel, I chose to cancel after ordering with 1-800-Flowers which had a guaranteed delivery of the Friday before Mother's Day. Big mistake. Obviously, your flowers weren't delivered Friday, and Saturday night, when I talked to their off-shore call center, I was assured the flowers would be delivered Sunday. On Sunday, when I called again, I was told there was some kind of miscommunication with the florist, and some issue with Bill pay, although 1-800-Flowers had already taken the money.

This was the absolutely worst flower company I’ve ever dealt with! I ordered flowers for my mother (from my dad) for their anniversary, which was on the 12th. I ordered it a week ago, didn’t arrive, so I called them and they told me it would come the 14th... 2 days later!!! That’s crap. The lady who clearly is foreign that doesn’t know what she’s talking about and reading off the prompter and said “better late than never,” no way! This was awful. Paid 100.00$ for these flowers, and it wasn’t worth it. They told they don’t give refunds. If I could give negative stars I would. I will never ever spend money here again.

Horrible experience. Do not use this company. You call customer service and they don't do anything. Do not use this company. They are horrible. I ordered for 3 for Mother's Day. Everyone was screwed up. My son ordered for me. Still DID NOT get it. It is a racket that has a big hole in it. Dooo not use this company.

MAJOR DISAPPOINTMENT FOR MY MOM'S MOTHER'S DAY GIFT!!! :( YOU SHOULD BE ASHAMED OF YOURSELVES 1-800-FLOWERS!!! My son sent me a bouquet of pink and white roses which half of the pink were fully opened and limp upon arrival on Friday. The white ones waited a day to start opening but are all brown inside. Leaves are dropping since yesterday. I will probably have to throw them out after less than 3 days. Worst experience EVER!

I ordered flowers to be delivered on 5/12. I called on 5/13 to ask why I hadn’t received a confirmation of delivery. At that time, I am told they didn’t have a selected type of flower (I ordered roses...seriously doubt you didn’t have them in stock). Anyways, the girl on the phones said they could get me a different selection. So, why didn’t I receive a call stating this so that I could give the okay on Friday when I ordered them?

My husband had originally ordered flowers for his mother for Mother's Day. Once we found out she wouldn't be in town that week I tried to call and cancel the order. They said it was too late, even though Mother's Day was days away. So I told them to just send it to me since my mother was in town that weekend and I can give it to her. It was suppose to be delivered yesterday, but no luck. Found out that they have been attempting to deliver to the wrong address. Apparently she changed my street address (which was also spelled incorrectly) but she didn't change the state and the zip code.

I am 63 years old and this the first time I have ever submitted a complaint to Consumer Affairs or any other company. On May 7th I ordered a sympathy plant arrangement for a very dear friend. It was delivered as promised the following day. When my friend sent me a picture of what was delivered, it looked nothing like what I had ordered. I understand that there are times when a florist will need to make minor substitutions when the seasonal flowers or plants are unavailable, but what they delivered was not even remotely close and looked like a much cheaper arrangement. (I had ordered the large "classic sympathy dish garden.") When I contacted 1-800-Flowers the next morning, I was promised a re-delivery the following day, which NEVER arrived.

I placed a order for a edible arrangement and box of assorted sweets for Mother’s Day. During this process they ask for the zip code in which the order will be sent. (This is to verify that there is a florist in said zip code that can complete this order.) After entering the zip code all is good. The order goes through. They charge my card. I call the customer service number because it didn’t give me a option to set a time for delivery and it’s then they tell me, “I’m sorry but there is no florist in the area that can complete your order so you will need to wait 3 business days to get your money back.” I ask to speak to a supervisor and the customer service rep talks over me and argues with me for over 5 minutes denying me the right to speak to a supervisor.

I ordered flowers for Mother's Day to be delivered the day before... NEVER ARRIVED, NEVER notified me. I was on the hold for 35 minutes before being helped. Then after a total of 57 minutes (for real) nothing was resolved! And, the flowers will not be delivered until Tuesday!!! Should have been delivered Saturday, which is what I paid for, not delivered until Tuesday... unacceptable! DO NOT USE THIS COMPANY.

My wife cried when she saw your dead flowers - for Mother's Day. The tiny rose plants were packed badly, dry and the buds were dead --- Mother's Day, flowers were more than bad. Tried to call helpline who put me on hold after not being able to hear me, speak English. Went up the chain to the CEO and he passed the issue down. A refund with a $20 gift card, they still do not get it! They made me look bad for choosing them and trusting them with flowers after they let me down time after time --- they are look broken from the inside out.

I called today to check on an order that was supposed to be delivered on Thursday May 10. I placed the order on April 20th. First I was told the order was shipped and received a FedEx number, I then checked FedEx and found the order was never shipped. Then I was told the order was not shipped because there was no local florist who accepted the delivery but they would ship it so it would arrive on Wednesday, three days after Mother's Day. Then the manager explained it was my fault it was not shipped because the item I ordered was unavailable and they could not reach me by phone. I then had to tell her I knew they were substituting the item because they sent me an email which notified me they were switching product. Then the manager once again told me that they could not ship my order. I have no idea why they can call me and email me to tell me the product is not available but they cannot call me to tell me it will not ship.

I placed an order last week to arrive today. When I placed the order last week I NEVER received a confirmation email. I didn't even know if the order went through! But the money was taken out of my bank account so I was assured the order was processed. After calling one of the reps, I received my order number. This is the first time I asked for some type of receipt or confirmation email. She told me "rest assured, we will send you the email right now." I didn't get the email.

Ordered Flowers to be delivered May 11th, to make SURE I would beat the Mother's Day rush. Friday they Called and said they had to send an equal or better bouquet, it never showed, Saturday the 12th After getting Aggravated by Indian Customer Service, who I could not understand both language barrier, but poor quality microphones, Promised delivery Sat, Nothing came, Now it's ACTUALLY Mother's Day, and they "Have no Idea, why anyone promised me any delivery date". The Indian Customer service aggravated me into a rage until I FINALLY got their United States Customer Service Number which is 1-866-257-7779. Don't even bother with India.

On May 4th I order two Mother's Day floral arrangements to be delivered on May 10th (Friday). One order did not arrive on Friday and the other arrangement was never delivered. I call customer service several times and was routed to the Philippines. Throughout the timeframe I called about 5 times to follow up on orders as I did not receive any delivery confirmation emails ~ clearly there were some communication challenges. After requesting to be transferred to customer service in USA I was told that it was not an option and phone disconnected. By connecting through 1-800-Flowers' Rewards Program I was finally able to speak with someone from the USA. After investigating my orders, I was told that the second order will not arrive until May 17th (after Mother's Day). I called AMX regarding the problem and they credited my account. I WILL NEVER ORDER FROM 1-800-FLOWERS AGAIN!!!

DO NOT ORDER from 1-800-Flowers!!! I ordered flowers to be delivered the Friday BEFORE Mother's day. Not only did they NOT come, but I had to call 3 times to finally cancel. There were 2 other deliveries on that order and both were going to the same address, since my mom and aunt live together. One of them was actually delivered on time, however, they were left by the garage and nobody rang the doorbell. I called customer service and was ASSURED that they would be delivered by 8:00 pm their time. At 8:30 their time, there was still no delivery. So, I called customer service again. They offered to redeliver, but could not tell me what time they would be delivered. They were not delivered!

On 5/9/2018, I ordered the Cascading Rose Bouquet for Mother’s Day that was suppose to be delivered on 5/11/2018. On 5/11, the bouquet that was delivered looked nothing like what I ordered, except for the vase. The bouquet delivered had 3 pathetic roses and a couple carnations and a bunch of leaves. Obviously, not what I had expected for the $109.00 I paid. I called to express my disappointment and a redelivery was suppose to be done on 5/12. As of 5/13, no redelivery has been completed and 1-800-Flowers can’t explain why. I was reluctant to use this company since I’ve had past issues with the quality of bouquets delivered but figured would give them another chance. My fault for trusting this company to get my mother’s flowers right. I never write reviews but I was truly upset with this experience.

I ordered flowers on Monday 5/7 to be delivered Friday 5/11 for my grandmother. The 11th was a very difficult day for our family since it had been 1 year since my grandfather had passed away. I wanted to send my grandmother something from her grandchildren to help brighten her day. We spent $72 on flowers for her. When Friday came I anticipated a phone call or text of a very happy grandmother. I called 1-800-Flowers THAT morning to make sure the address was correct & they confirmed it was. Around 6:00 when my grandmother had not received her flowers I called again. The lady reassured me the florist wrote a note that morning saying the flowers were being prepared so we should expect them at 7:00.

I placed an order for flowers on May 4th, to be delivered May 12th. These are Mother's Day flowers. I chose May 12th, as I knew the recipient would be home, and wanted to avoid delivery on actual Mother's Day. The email confirmation stated guaranteed delivery on OR BEFORE 5/12. On the 12th, I received an email stating the flowers were delivered. I contacted my recipient, and they had not received them. I called 1-800 flowers customer service and spoke to a woman who could not speak or understand the English language. She told me my flowers are on a truck somewhere, the florist is now closed, and my flowers would be delivered 5/13 or 5/14. I told her this was unacceptable! On a truck somewhere? In the Arizona heat?! So I'm sure flowers will be dead and wilted when and IF they ever arrive.

I ordered flowers on 5/8/18 to be delivered on 5/10/18. And it was a horrible experience from start to finish. My total was $51.15 with a coupon code, and I was charged $81.18. I called back to have this corrected. After speaking to several different people, one representative finally said, "Here's what I can do for you. I can refund you $30." Like he was doing me a favor.

I called to report that a box had been delivered to my address and it was for another address and person. I asked that it be picked up and be delivered to the correct address and person. 12 hours later I returned home to find the box still on my porch. I called again. Not wanting some poor woman to think she had been forgotten, I set out at 10:30 PM, in the dark to find the correct address. I left the box at the address. These people at flowers.com did nothing to help or even offer to do anything. Their mistake became MY PROBLEM. I WOULD NEVER DO BUSINESS WITH THEM. EVER. Obviously once they get your credit card, they don't care... When you order from them, just know that what you are paying for my never be delivered to the person & they flat, don't care.

I cannot even begin to tell you what the horrible experiences have been since I have used 1-800-Flowers.com. Three years in a row, they have failed to deliver flowers THE DAY BEFORE Mother's Day even though I ordered them weeks in advance! This company's clearly not on top of the florists that they choose to use, the service is horrible and you don't get your flowers delivered. I'm flat out disgusted and will NEVER use them again!!! You are better off googling florists in your own area and calling them direct. DON'T use them!!!

Do not buy from 1-800-Flowers! Scam! They were supposed to deliver an orchid to my mother in law today. Sent me text stating it was delivered and my mother in law did not receive it. When I called to get information, I could not as they outsource to the Philippines. So they don't even speak English. The only word they know is "ma'am." Luckily, I paid with American Express. I will never order from this scam company again!

1-800-Flowers is NO GOOD, Waste of money!!! First time ever ordering with them and MY LAST!!! Never delivered the flowers and refuse to give me back my money. DON'T ORDER FROM THEM!!! I never give bad reviews but this place deserves it.

We placed our order in advance to deliver for mother's day. Paid via PayPal as this is more secure from the 1-800-Flowers.com website. Received confirmation of typical funds hold then confirmation of funds being transferred to merchant (1-800-Flowers) and the order had been placed. Called 1-800-Flowers as the flowers still have not been delivered. 1-800-Flowers agent was unhelpful and rude stating that the order or funds hadn't been received. Refused to cooperate in returning funds or producing flowers for my mother. Then proceeded to try and lecture me on how electronic payments work. Not satisfied at all with customer service experience.

3 days late, I get a callback saying the flowers for my mother's birthday can't be delivered, no reason given. Help is almost incomprehensible Filipina. Canceling the order for refund results in multiple call-backs offering half my money back with something not defined. Delivered eventually. Avoid 1800flowers.

Paid for same day delivery. Nothing arrived. Called customer service twice. Reps have no English comprehension. There is a difference in speaking and understanding English! Flowers were redelivered today 5/12/2018. They are dying and look nothing like the photo online that I based my ordering decision off of. Never again and I will get my money back!! Outrageous!

I called them to have flowers delivered the Thursday, May 10, before Mother's Day. I submitted my order on the 5th of May. I wanted early delivery so the flowers would not get jammed up on Mother's Day weekend. I waited and tracked to see when the flowers would be delivered. They were never delivered. I received a confirmation email stating delivery would the 17th. I emailed them and ask for earlier delivery stating that the 17th was not acceptable. I specifically ordered early so this would not happen. They told me it was not possible. They apologized for delay and said they are doing everything they can to make an earlier date. As I returned a response to them throughout the day, I realized that there were at least 5-6 different people sending me emails and some messages were "canned" and I was getting different reasons why delivery was not possible until the 17th.

I ordered flowers from 1-800-Flowers online on 5/7 for delivery to my Mom on 5/11, the flowers arrived on time but were DEAD!!! I spent 45 minutes on the phone with 6 different people from customer service. (I will not get into the rudeness and plan lack of concern I experienced with some) At the start I was just looking to get fresh flowers delivered to my Mom in time for Mothers day, not a discount or a coupon. I was told by 3 different people that the best they could do would be to deliver fresh flowers by the 15th, 2 days after Mother's Day and I would get a 50% discount. No luck with customer service so I asked for the corporate number, 15 minutes with them and I was told the same thing. While on hold I went online to their website and started the process of ordering again to see I could get the delivery before Mother's day. Oddly enough I could for double the price! So basically they would not send the fresh flowers even though they could!

Do yourself a favor, and NEVER order from 1-800-Flowers.com. They will either send the most disgusting looking bouquet (not at all what the pictures depicted) or change your delivery date out 1 week without letting you know. Then, when you call Customer Service, they put you on hold for over 15 minutes. It's pathetic that a company like this is still in business.

First of I ordered flowers for my wife. Got a confirmation number. They would be here on the 11th. No show. Called at 8:30 on the 11th. Got promised they were going to be late but be there. No flowers. Called this morning. Talked to someone who only knew a tracking number and kept repeating the local growers. Didn’t keep up with demand. I know the local grower. Called him. He says they don’t buy flowers from him so who is it local growers or 1-800-Flowers. But anyhow no flowers for my wife 'till Monday. Now thank God I got a tracking number that said delivered last night. Just a bunch of liars. Never do business with them again.

This is in regards to my order I placed online May 6th. The delivery date was suppose to be delivered on May 9th. The FedEx tracking says it's not going to arrive until the 10th. I am so disappointed with 1-800-Flowers because this is the 2nd time my order will not arrive on the date I chose. Last year I ordered flowers for Mother's Day and I had to cancel my order cause 1-800-Flowers could not get them delivered until after Mother's Day. So I order from another flower site instead. I thought I would give 1-800-Flowers another chance this year, but once again my order is not arriving on the date I chose. So this will be the last time I order from 1-800-Flowers. Very disappointed!

Ordered a plant for Mother's Day to be delivered early today, opened the box and the pot was broken, called THREE times, each time the person did NOT speak clear English, impossible to understand and after the third attempt they said they can redeliver the 15th!!! That's TWO days AFTER Mother's Day! This company is GARBAGE, their product is GARBAGE and their customer service is GARBAGE and their hold music is TORTURE!

I ordered flowers on 5.9.18 to be delivered 5.11.18. They were not delivered. When I called the florist: 1-800-Flowers, I was told all they could do was send another shipment to arrive 5.15.18 with a $20 credit towards my next order. I told them 5.15.18 was too late, I did not want a $20 coupon and I wanted a refund. They said they would not refund me. I asked to speak to a manager and was told they were busy with other calls. I said I’d wait. The response was the wait would be over an hour and I still would not get a refund. This is poor customer service, correction: NO CUSTOMER SERVICE, and fraudulent. This was the 1st time I ever ordered flowers online. Never again!! With shipping, the cost came to approximately $75.

I ordered my mother flowers to be delivered today, May 11, 2018. I ordered them over 2 weeks ago, and to be delivered early because they said they couldn't deliver on Saturday to her zip code. This is the first Mother's Day I cannot deliver them myself because my husband got stationed 1300 miles away from our home. So I thought having nice flowers delivered would be nice. I set it up to have them delivered to her work, today, Friday. I was assured that I would receive emails when they placed the order, when it was out for delivery and when it was delivered I didn't receive a single email.

Today I went to the 1-800-Flowers website to purchase flowers for my mother-in-law. The website clearly advertises for same day delivery and delivery by Mother’s Day. I went ahead and selected a vase and boutique then selected delivery for today, 5/11/18. I double checked the date prior to typing in the delivery address. I moved on to the billing address then gift card and finally credit card payment. Upon selecting place order, I immediately noticed on the confirmation page the delivery date was changed to 5/18/18. Which is one week after my selected date. I immediately contacted customer service. The gentleman I spoke to acted as if he did not understand my question of why a date I clearly chose and double checked was changed in the system automatically.

This is the first time I make order on this website. I made this order for Mother's Day and realized it was the wrong date (one week after mother's day), and I contacted the customer support immediately if it is possible to make changes to Saturday or even next Monday, one day past Mother's Day. The reply I got was they were not able to change it to Monday, they can make Tuesday the earliest, two days past Mother's Day. I then asked if it is able to cancel the order, and the reply I got was no. So this order cant be changed or canceled by all means. Even I offered to make new order right now, they still got the money, just let me cancel the existing one. The answer was still NO. So there was no way out for this situation, and I've spent 30 mins discussing with them and got no good solution.

I purchased flowers for a visitation. One image is of what I ordered from 1-800-FLOWERS. The other image is what I actually got. I don't think I have to explain why this was so disappointing but I will. It was obviously not even the same arrangement whatsoever, it was the small size rather than the medium size, and the flowers were half wilted and brown! A funeral is a very sensitive time and you want everything to go as well as possible for the family. I am just in shock that anyone thought it was acceptable to send these out. 1-800-FLOWERS did give me a refund, but that doesn't really help the fact that they took something that was supposed to make the day a little better and ruined it. I will never use 1-800-FLOWERS again.

I never received my order and I never received a confirmation of my order despite calling customer service twice. I was never even able to know my order number because the only communication that reached me from this company was a charge on my credit card. Somehow they were able to figure that part out but managed to absolutely screw EVERYTHING else up. I will NEVER order from this company again. I basically count is as having burned $55 in a fire because I will never see it again. I used Apple Pay to make the purchase but was not able to edit the address the item was supposed to be sent to. It apparently went to my office, however no one in the building ever saw the package despite customer service claiming that it was delivered. I would provide a receipt, but they never sent one of those either.

Change of address - 1-800-Flowers is by far the worst customer service nightmare. Broken English, not sure they even knew who they were working for. Through email they would not address the problem, kept sending a cut and paste response on how they can't wait to deliver smiles on the next order. I will never use them again!! 0 Stars.

If I could give them zero stars it would be more accurate. I placed an order on 5/7/18 for delivery on 5/10/18. It was for two bouquets and two orders of cookies. I received a call shortly after placing my order that there were no local florist that could fill my order, but they could have the flowers FedEx to me, still for delivery on 5/10. I authorized this. A day later I received a confirmation via email that my would be delivered 5/10/18. I checked on their website, however, and the delivery date was scheduled for 5/14 (a day after Mother's Day).

The pictures below will speak for themselves. You will see the huge discrepancy on what I ordered and what I actually got. Basically I spent roughly $65 ($15 on a Groupon and $49.25 directly on 1-800-Flowers website) for an arrangement that all the flowers were smushed together and over half were discolored and dying. When I called customer Service I spoke to “Allee”. Initially, Allee said a better bouquet would be re-delivered tomorrow. I told Allee, no thanks on getting another sub-par arrangement (per their policy) and I just wanted a refund.

I ordered flowers for our 21st wedding anniversary, which is today, to be sent to my wife at the school where she works. I received a FedEx tracking number so I assumed all would go smoothly. Boy was I ever wrong! The flowers never arrived. When I called customer service, a lady with broken English answered and I could barely understand her. Basically, she gave me the runaround and said that the flowers would probably arrive tomorrow. I told her first of all, tomorrow isn’t our anniversary - it is today - and second of all, my wife doesn’t work on Friday’s so she won’t even be at the school to receive them. I asked for a full refund so I could go purchase some flowers on my way home from work and was told “no” after being on hold for 25 minutes.

I am super mad because I ordered for the same day delivery and they did not deliver the flowers on time. I called to speak with a customer representative to try and get a refund and the person that I spoke over the phone could not even speak English. She kept saying no every time I asked her a question. When I asked for the supervisor she said the supervisor was not around, when I asked her for her name she hung up on me. People please!! Do not use. This service is the worst, they have the worst customer services ever and they do not meet the expectations.

Ordered 2 days in advance and paid in full for a service that is unacceptable, got update via email that order was ready at 7:30 AM and it was delivered after I had to call and complain by the time the funeral home's service was about ending instead at a reasonable time. It' s their responsibility to make sure they have competent flowers shops before accepting orders and mostly charging outrageous amount of money for few stupid flowers. This service I believe is supposed to be based on extreme punctuality.

I ordered from here (Chocolate covered strawberries) not reading the reviews till after then I got nervous and called the next day to make sure they would get delivered. The person was very difficult to understand and I told them I was nervous since I had read the reviews. They laughed and said something I couldn’t understand which made me even more nervous, but nonetheless they said they would be delivered, I wanted and as promised they were delivered.

I have ordered flowers many times. But this time you dropped the ball bad and I will never use you again. 4 times I called and spoke with people who didn't speak English. Got hung up twice on and was still polite. Now I am paying $150 for flowers being delivered Friday and Saturday and she is gone from tonight till Monday! I can't change nothing or get a refund. You people suck. Hire American workers that understands us. You really disappointed me. Living in S.C. and everyone living up North will cost you some good money every year. But we are the little guys. You didn't care. Beware people. Good if no problems come up otherwise you will feel my pain. Hey enjoy your weekend. You blew mine up and made me look foolish to a 80 year old Mother!

I order flower for my parents in Hyatt in Orlando. I plugged in address and room number. Next day, the 1-800-Flowers confirmed that delivery was made, but my parents never receive any flower. I called customer service and contact them thru email, they were all tried to avoid solve my problem, but ending my case without help. When I called second time, the service rep told me that flower went to random person in Orlando. It is Hotel, I even wrote hotel name! Why my flower order went to random guy in random residential area? They don't want to refund money or try to solve my problem! It was my first time to use this kind of service, but I won't order flower online again.

I ordered Mother's Day flowers early because they had a sale going on so I could save money. At checkout, I hit submit and my credit card alerted me that my credit card was charged for over 60 dollars. The flowers were $29.99. I log back in to check my order details and they automatically enrolled me into a yearly membership for their celebrations passport package! Which I did not AUTHORIZE! I called and spoke to two different people on 2 different days and they both said it was canceled and refunded. Today, I called back AGAIN because the credit still was not refunded on my credit card and it was 5 days later. Now, TODAY, the girl, a different rep AGAIN, said it was never canceled, it can't be canceled, and it can't be refunded! Do NOT buy from them! And watch you are not charged this after you hit SUBMIT to send your order! This is stealing at its finest! SCAMMERS!!!

Mother's Day flower order placed on 5/8/2018 to be delivered on 5/11/2018, my credit card charged. Today, 5/10/2018 I started receiving phone calls from 1-800-Flowers. First phone call they needed to change my order. They did have what I ordered. Second phone call they couldn't deliver that order. They didn't have it. Third phone call they're not sure why they called so they hung up. Fourth phone call once again they couldn't complete the order that they substituted for my original order. Once again, they couldn't substitute the order they substituted. (Very confusing) So, now I am waiting for the next phone call to tell me they can't complete that order. If this continues Mother's Day will be over. For such a large company, I find that it is very unorganized. I requested 3 different time to speak to a supervisor or manager and that request was either ignored or conveniently none were available. Not a company I would recommend.

I placed an order at 9:30 am today. Needed to add ONE NAME (5 LETTERS) to the card attached. I am on my 4th call and almost FOURTH HOUR being given the runaround. Basically this is how it's gone: Agent 1 - said she will add name and email me confirmation. DID NOT. Agent 2 - said name was not added but she will add it and email me confirmation in 15 minutes. DID NOT. Agent 3 - said name could not be added to order. Asked to speak to Supervisor and was denied. Supervisor - Currently on hold at 1hr and 55mins. She said a second order was created but she cannot share details of the order. Still CANNOT send confirmation. She has been giving me the runaround the whole time. TERRIBLE!!! Please heed my warning. DO NOT USE 1-800-FLOWERS.

The value of arrangements is less than ProFlowers and I couldn't get past checkout. Too complicated with subscriptions and registration. All I wanted was to send flowers. I'll continue using ProFlowers, best value, reliability and convenience.

I've used them a few times before for non-local events but last week I used them for a funeral that I ended up attending. The price of the arrangement was 149.99 and with delivery and tax included it was 181.88. What had been delivered looked nothing like what had been ordered. Not equivalent blossoms, not as many blossoms, no ribbon, and undersized. Rather than showing my respects, it demonstrated a lack of respect; it was embarrassing. I have no problem paying a premium for quality service and quality product so what has been upsetting is that customer service refuses to refund what they charged me when what was delivered was not what was ordered. Despite their written policies and what is clearly unacceptable (or certainly should be considered so), they have agreed only that I have to pay for half of the product price and all of the delivery and tax. They have also provided a $20 coupon on my next order.

The worst. After 7 of off-shore, 1 American agent, 1 HQ operator, 2 US executive customer service, I was finally able to cancel the order that never made to my friend's. They were stranded to receive condolence flowers! At one point, I was on hold for 30 minutes (before they hung up on me), like they were waiting for me to go away. Hearing them say "I apologize" and "I understand" over and over again drove me insane. They are incompetent and they know it, they just don't care.

Be cautious when using their website for international purchases. I entered a Canadian postal code and was presented with options, one of which had a green banner stating local florist delivery, which I selected, and paid for. An hour later I was contacted being told they would have to deliver my order to an address in the United States, which is insane, since it was for my mother in Canada. They finally agreed to refund my money in 3-5 business days. FALSE ADVERTISING.

Wow - just wow. Perhaps the worst customer service I have ever experienced. In one order - ordered online for 3 bouquets to be delivered to 3 different addresses. There was a problem getting a florist to deliver to one of the addresses, so I got a phone call to substitute a FedEx arrangement, but they couldn't tell me which of the 3 bouquets that I ordered was affected. The call center staff are not trained and were uncertain about processes; poor English of those at the call center compounded the issue (as I am hard of hearing and have trouble with heavy accents).

I ordered flowers for my Aunt's birthday and they did not arrive on the date specified. When I called to ask where they were, they said there was not a guarantee that they would be delivered on the day specified in the order unless "it was a funeral". This was not described when the order was placed. I called the following day as they still did not arrive and they said it was due to the color of the flowers not being in stock (unsure why I wasn't made aware of this the previous day). I asked why they couldn't replace them with another color. They said they would and redeliver them. I asked for compensation as they were late, they said they could not accommodate. The flowers still never showed.

First of all they advertise a 24 for $24 special for Mothers Day. Then with services fees it almost doubles the price. One order was $39 and the other $43 after fees and taxes, when it was supposed to be $24. Whatever, still an OK deal... However, they have a call center in the Philippines. Which can be OK with competent staff. But they are slow, do not understand what you are saying, have echos on the phone, and take FOREVER to enter an order. I was on the phone with the first rep for 20 minutes and did not get the order placed. I hung up and called again and got a Filipino lady who was much faster, but still messed up. I got charged on my CC immediately, but never got an email confirmation of the order for either one. Called back and was promised I would have the emails in 24-48 hours. Still never got them.

Tried to order flowers for a friend in the hospital. After three different attempts involving nice folks from foreign countries with minimal English skills, I finally got lucky with the third lady and picked out an arrangement. After a while she told me it wasn’t available in my area. I picked another arrangement and we finalized that order with a delivery date... That same day. The next day, the flowers had not been delivered! Upon checking, the local florist who prepares the order told me she never received the order date for delivery from 1800Flowers!!! The local vendor will personally contact me when the delivery is complete. No more business from me! Not worth the time or hassle from such ineptness. Everyone I spoke with was nice... just clueless.

As a regular listener to Hannity on radio, the company offered a Mother's Day special consisting of 24 roses for 24 bucks... so I considered sending some to my Mother-in Law. After going to their website and entering the promo code, recipient info, and credit card info... I realized that after adding their "surcharge" and shipping... the charges were almost DOUBLE WHAT THEY WERE ADVERTISING! It would almost be cheaper to go buy some roses at a reputable florist and deliver them myself... and I live 350 miles from her. What a shady company!

I ordered flowers for my girlfriend who has had a run of very bad luck. The order was placed early in the morning and was set for same day delivery. About 30 minutes before she was to leave work I called to see why they hadn’t been delivered. I was told that they were not going to be delivered and could reschedule another date. I did not want another date so I cancelled. Then 10 minutes before she left work they delivered the flowers. And instead of calling me and telling me they were delivered and to go ahead with the charge on my card, they went and took the flowers back from her. I have never seen such poor customer service in my entire life.

I had a horrible experience with 1-800-Flowers.com after placing a flower order a few days before one of my family members' birthday. I received a notification stating my order was being prepared the morning of her birthday. When I noticed that my flowers had not been received and the day was almost over, I called for a status update and a request to expedite the order. After waiting a few more hours to my disappointment my flower order was cancelled by the rep who assisted me earlier. The flowers were cancelled without my authorization or request. Then I asked to speak to a supervisor after getting nowhere with other reps.

I ordered an arrangement, balloon and cheesecake from 1-800-Flowers. It was for my Aunt’s 91st birthday. The cost was $175. The order was placed on April 25 for delivery on April 27. I received an email and text confirmation. On 4/27 I received an email and a text message at 11:20 AM EST that both deliveries had been made. At 1:20 PM the same day someone left a message on my phone, it was very difficult to understand as the caller had a heavy accent but it was from a florist who referenced my Aunt’s address and said there was an issue with the delivery. The caller left a phone number but when I called the number back, once I started speaking, the person who answered said, “No English.”, and then hung up.

This organization takes your money before they deliver and then fails to communicate. That delivery is a problem after two attempts. An initial email was sent about attempted delivery but then nothing. When I called them, 3 times for status, they would not give me the name of the local florist handling the order and would not call me back but WORST they will not cancel the order!!! They simply talk over you and won't listen. It is 4 days now and delivery not made. I'll have to make another call to tell them to cancel but I suspect the thieves will just keep my money and not deliver. They could do so much for themselves if they would simply let you get the name of the local florist so you could understand what is the issue. It might be possible to solve it simply!

I recently purchased get flowers for my mother who had a heart attack. I was excited for her to receive something to brighten her day. The order was placed and I paid extra for same day delivery. Unfortunately, the flowers were never delivered despite one attempt the following day of my request. I understand that 1-800-Flowers contracts with different florists, but they made no attempt to track the delivery status, nor did they make an attempt to contact me after several days had passed to inform me the delivery had failed.

This was probably the worst flower gift I have ever sent. Ordered a bouquet of flowers in a vase for a 70th Birthday present for the table at the restaurant the party was at. All the flowers were dead. What a disgrace. Would not credit account & sending new flowers tomorrow. What's the purpose party over. Tried to call & speak with supervisor, no luck there. Worst company ever & want to warn everyone not to use. Found out lots of other people have had same experience.

I want to thank the 800-flowers-the costumer service Department contacted me and resolved my issue in less than 24 hours-they took care of the problem and resent the real flower bouquet that I previously ordered-my sister was very happy to see a beautiful bouquet this time. Thanks 800-flowers-

I would like to add to all the customers who gave one star these people are a third party. All they do is the arrangements. The local florist does all the work and 1-800-Flowers takes a percentage leaving the local florist who do all the work with very little to gain. I have posted pics on FB and Trip Advisor to show how bad 1-800-Flowers really are. Save your money. Make the trip to local florist yourself to get your money's worth. This service is horrible. Stop giving them your money to do with nothing. I've submitted two pictures. Obviously you can tell which one was delivered versus what was expected. Some of the flowers were already dying $100 big wast.

Ordered on 4/11 on 4/23 order still has not shipped attempted to get a refund and cancel order. Was on chat line for 45 mins. They tried to upsell me or offer me other options. Agreed after 45 mins to cancel order. Talked to "Robert **"-- they disconnected chat before giving me a confirmation order was cancelled. Called into the customer service line - talked to Cascer who indicated my account was locked up by another service agent and couldn't do anything. Asked for a supervisor. "Maria" indicated she would call me back in 5 mins and give me my cancellation number.

So I order a basket on their website as a gift. I specifically order it to be delivered to me two days prior to the event so I can have it myself to give to the person. I check my bank account and have two different charges from their website. I call customer service and what it turns out happened was the item I ordered was out of stock so, without notifying me, someone changed my order to something else and changed the delivery date to four days after I wanted it delivered. While I was on the phone trying to find something that could be delivered the next day (the day I was supposed to get it) I saw that they still had the out of stock item listed on their website.

Ordered flowers for a second time in hopes that they would finally get it right this time. Unfortunately they messed up this time too. I ordered White and Red Dozen roses, they sent carnations and 8 roses. I called and spoke to Michael and Mark, they said they would fix the problem and escalate to corporate. I told them that was fine, but they're selling more than just a product, they are selling a service and when they get it wrong they can ruin someone's day and they have done this twice to me. This needs to be fixed!!!

I am writing this review because this is not the first time I have been disappointed with the quality of the 1800flowers product. My most recent experience was yesterday April 17, 2018. A week before the requested delivery date I ordered flowers and chocolate as a birthday gift for my Mom. On April 17, 2018 at approximately 6:30 p.m. I received an email confirmation from 1800flowers that my ordered had been delivered. I was at my Mom's and there was no delivery so I called customer service. They got in touch with the florist that was responsible for the delivery and they said the delivery confirmation was sent because the florist was closing the store for the night. The florist said they were dropping the flowers off on their way home from work. I placed the order a week in advance and it gets delivered at the end of the day a week later.

If I could give zero stars I would. Ordered corsages for prom 10 days in advance. Got an email the day before that they could not be delivered because no one was home which was false. Then got another email saying the florist could not make the flowers. Really? We ordered 10 days ago and they are telling us now. So we called and after over 30 min on hold they hung up on us. Called back and they said the florist could not deliver because they are too far away. Again really? You took the order 10 days ago, you know our address and we are finding out the day of you can't handle the order. After a quick search of reviews I am shocked 1-800-Flowers is able to stay in business. Great business model, take order and don't deliver. Let's see how difficult the refund process is.

I used this company for five 3-month flower subscriptions for our nonprofit. I needed to change the address for one of the recipients the day after the order was placed. I called the company and requested confirmation of the change of address. The address they changed it to was incorrect, as was the name of the recipient. This happened TWICE more where the flowers were sent to the wrong address. Each time I called, the representative assured me that they understood my request, and each time it was wrong, again.

DO NOT USE THIS COMPANY. The recipient will never get their flowers. Bought a Groupon. They gave me a discount to this company so I'm out the money for the flowers plus the Groupon. I'm filing a formal complaint. They said no florist would take the order in my town. I have a ton of florists in my town.

I paid $81 for two dozen roses to be delivered to my wife for her birthday while I was away on business. 1-800-Flowers assured they would be delivered to NH on time. They shipped them FedEx from NJ via Tennessee. I contacted 1-800-Flowers support when I saw the FedEx status and 1-800-Flowers just plain lied to me saying "I checked, don't worry the delivery is on time". The flowers still haven't arrived. Customer support didn't want to refund my purchase, tried offering me a refund for "shipping". 1-800-Flowers is clearly shady. I would never depend on them again!!!

I am on hold for the sixth time today. I called last week to order flowers for my Aunt and Uncle's 50th Wedding Anniversary. I ordered flowers from the US to be delivered to the UK. I ordered for the flowers on March 30th. They were guaranteed to be delivered on April 5th. After calling on April 5th to say the flowers had not yet been received, I was assured they'd be there by end of day on April 5th (England time). After calling twice on April 6th (flowers still didn't arrive), I received a "confirmation of delivery" email. My family never received the flowers and the company was unable to provide any signature confirming anyone had received the flowers.

Absolutely the worst! I ordered flowers for a house in PEI; got the confirmation they would be delivered that day. The next day, I get an email from a no-reply address, that they couldn't deliver them. No reason why. No recourse to follow up. Got through to them today, which is 4 days later, and they admitted they had not credited my charge card. They wait for the customer to complain!!! THAT'S CALLED THEFT.

I arranged flowers to be sent by 1-800-Flowers in plenty of time for a BD in Vegas. The person did not receive their arrangement cause the flowers had been sitting in an area where they could not be located. I gave room number and name of the guest to 1-800-Flowers. This should have been communicated to the Hotel properly so there would not have been any problems or miscommunication. EXTREMELY DISAPPOINTED!!!

I ordered an arrangement to be sent to my uncle's funeral which was out of state. I was assured by the service rep taking my order that it would be no problem to fill it and deliver on time. Apparently the florist did not have the same flowers in stock as the arrangement I had ordered contained so without consulting me or providing me with a photo of what was being substituted to see if it was acceptable to me, they arbitrarily filled the order using "Designers Choice" -- whatever the florist picked out. I was asked for my phone # when I placed the order so I could be contacted if an issue arose. I was NOT contacted before the florist's choice of flowers was delivered. I have no idea what the flowers were, if they were in a similar basket to what I ordered, and/or the color/type of flowers used. In other words I have no idea what it looked like or if it was in anyway similar to what I had ordered.

On March 28, 2018, I ordered flowers for my Mom and scheduled a March 30 delivery - Good Friday. I paid via PayPal. So on March 30, I get an email that my delivery cannot be fulfilled until April 6. April 6?!? OMW!! So I wait until April 6, and now April 7, 10 DAYS SINCE I PLACED THE ORDER my Mom STILL has NOT received the flowers. I texted customer service - they said it was delayed due to weather. In Oklahoma City??? The weather was 61 degrees F. No refund. No compensation. They lost me as a customer FOREVER!!!

$85 for a small fruit basket and a balloon. This was a last minute order and I bit the bullet and paid a premium for the service. At 5 pm I spoke to my 85 year old aunt and realized the basket hadn't arrived. Checking online it is not yet delivered. I called and was told for apartment deliveries they may deliver as late as 8 pm. They had no answer as to why the delivery was scheduled so late in the day and would not give me contact information for the florist. At 8 pm, she will be in bed. The front door will be locked. I asked how they would handle that and was told they would just leave it there on the porch. Where 84 other apartments have access. Am now on hold for a manager. This is not ok. She may not get her overpriced gift at all.

I ordered flowers for my elderly mother who was recovering from surgery. I had ordered next day delivery. Five days later, I contacted my mom to see if she liked her flowers. She informed me they were never delivered. I was never informed that the delivery did not occur. I contacted 1-800-Flowers and was assured they would be delivered the next day. The agent on the phone asked me if I would like him to call my mother and apologize! I told him, no, as she was recovering from major surgery. I thought that rather invasive and strange. The next day my mother never received her flowers. I called again and the agent told me that the florist they sent the order to never contacted them back. I told her perhaps they should use another florist. I demanded a refund and I am now waiting for it to clear my account. Horrible service. I should have at least been informed that the flowers were never delivered. Twice!

My husband bought me flowers to be received on Valentine's Day at my workplace but it arrived a day after. However my husband received an email saying the flowers were delivered on Valentines Day. We tried to email the company several times in order to complain but did not get an email back from client service. When we tried to call they claimed they can not track the order because we waited too long to call them. Now we know not to use this company ever again.

I placed my order on Saturday morning for an afternoon delivery. I checked to make sure that the arrangement that I picked was made locally. After several hours I received an email telling me that there was a problem and I should call them. After I called their offshore helpline, they told me they would call me back, an hour and fifteen minutes later with no call back I tried calling them again. They then told me that they were sorry and could not make the delivery until Tuesday. Please never do business with this company, they need to go out of business. They have terrible offshore customer service.