1-800-Flowers.com Reviews

I did my research and ordered from 1-800-Flowers.com. Please look at the picture of what SHOULD have been delivered to my daughter and new granddaughter. What she got was a bouquet half the size of the Medium one shown, no ribbon, and a smiley face Mylar balloon with “Baby Girl” written across it with a sharpie. The flowers did not even appear fresh. I paid for the passport shipping which was 19.99 so my total charge for this order was $84.76. My daughter sent pictures. The “Wow” factor I should have gotten was completely ruined. This is my daughters first baby and she is in the Navy in Virginia and I’m unable to be there. It makes me very angry that I paid for such ** service. 1-800-Flowers will only refund $31. on the flowers and the $19.99 for the passport shipping. My advice is to call a local florist and order directly. I’m so very disappointed.

I placed an order for a specific arrangement. This was extremely important as the arrangement reflected sentiments for a serious yet tender purpose. The flowers were delivered the next day as requested and were exactly as pictured on the website. I have ordered from this business before and once again I was very satisfied. Also, I was able to use a promotional code with no trouble.

I ordered flowers for my mom’s birthday & paid an extra delivery fee for the day I needed them delivered & purchased the annual passport subscription. Of course, thinking this was a a good business. However, my mom's flowers were not delivered even with the additional charges & when I called after 8 as directed due to flowers being delivered as late as 8 she said the florist closes at 8 & nothing they can do to have them delivered. The best they could do to rectify the situation is call my mom or give me a $3.99 refund, (seriously) or cancel my order. Obviously, I canceled the order but to refund the annual membership I have to wait on a call back from a different department tomorrow... This call took over 30 mins as is & now preparing for round 2 tomorrow! I think my point is made & I regress.

Terrible communication and customer service. I have used 1-800-flowers for two orders. The first order was placed for my wife's birthday. The week of her birthday I called to cancel the order due to a forecasted winter storm that would happen on the delivery date. I was told that the order could not be canceled, even after persisting and staying on the phone for 30 minutes to explain and re-explain my frustration with the situation. Finally, they offered to change the order date to a later date (after her birthday), refund shipping, and gave me $20 for a future order.

Custom Wind Chimes ordered 5/30 as a funeral gift. Estimated arrival at residence on or before 6/5/19. Called on 6/17 to an overseas call center. They informed me that they don't know what happened, it was a problem on their end. Being that this is the fourth consecutive order that has arrived late or not at all, and I pay for the stupid subscription of the passport membership, I asked for a manager. I questioned, "What can you do to make this right." She first offered $20 store credit, that was not going to do it. We settled on 50% refund and confirmation of shipment, which I really feel like the amount of business I've spent over the years, it should have been comp'ed. Needless to say this is where our business relationship ends.

I order a boutique on 6/12/19 to be delivered on 6/14/19. I called 1-800-Flowers. They tell me they will send a different replacement because the one I order was delivering on 6/15/19. If I order 2 days ahead is because I want them to delivered on 6/14/19 not 6/15/19. Not just that they didn’t processed the replacement nor wanted to refund me. Basically they told me to suck it up. Never again bad experience.

Don't order flowers from 1-800-Flowers. They will take your money and never deliver. And then tell you that they will give you a refund and no matter how many times you contact them you never get your money back.

Ordered flowers to be delivered to a home for a funeral on a Sunday. Delivery was guaranteed by Tuesday. No delivery, no email, no text, no phone call. After my 2nd phone call to them on Wednesday morning, they could not guarantee a morning delivery, even though was a DAY late. Ended up cancelling whole order--no flowers for funeral. What a joke for a national company.

I called to order flowers. They were not delivered. I called to find out why. They said, "Sorry will deliver tomorrow." they did not deliver tomorrow. I called to ask them why. They said they would deliver them the next day sorry. I asked them why they weren’t delivered. Then they said they didn’t have a florist in the area! So I asked them how they were going to deliver them the next day. The man said they probably wouldn’t. I asked for a full refund. I never got the refund.

Upon learning of a childhood friend’s sudden passing, I immediately contacted 1-800-Flowers online (on 5/29/19) to place an order for the viewing and funeral. I was very clear on my order, i.e., where the flowers were to be sent as well as that this was a “FUNERAL” and that I needed next day delivery. The on-line process seemed easy enough and after finding a perfect purple flower bouquet in a basket, which was my friend’s favorite color, I also found the option to have next day delivery for a small extra fee. To ensure there would be no hiccups with the order, I paid extra for the next day delivery. Not sure why the arrangements were made by the family last minute but I figured if you offered expediting orders this would work.

I called in my order as I wanted it to be exact. Of course I felt like I was talking to someone in another country. I was very specific in my order that it had to be delivered between 9 am and 12 pm as my significant other only worked until 2:30 pm and didn't want to chance them not getting to her. It is a very important occasion. It was also scheduled for a Friday delivery. So I keep checking the status of delivery and at 1 pm it's still showing as not having left the shop. I call customer service and they tell me that I did not request the 9-12 delivery even though I paid for it, just that the flowers were to be delivered during the day after 9 am. WRONG.

I ordered this bouquet for my mother’s birthday and what she received was absolutely awful! The flowers were smushed, wilted, and looked nothing like what I picked out. Save your money and don’t order for them!

My mother retired and I was very excited to send her a large arrangement of flowers for her last day of school as a teacher. I chose an early time slot for them to deliver, as schools close at 4 pm. They did not arrive on time, and I had to reach out to the local florist who was delivering them. It was very confusing as I had to deal with 1-800-Flowers AND the local florist who made the arrangement. After multiple phone calls, they told me they could not deliver on that day. They said they would have to deliver the next day, which was very upsetting as this was my mom’s last day of work. After this whole mess, when my mom finally did receive the flowers, they were SO small. I could have paid $15 for this arrangement at another store. Instead I spent almost $100 for late delivery, a small floral arrangement, and poor customer service. Just terrible.

I ordered the small Lovely Lavender Planet from 1-800 Flowers to be sent to my mom in California for Mother's Day, I live in Virginia. Sadly when it arrived it was almost dead. She tried to save it but it was completely dead within two days. I was very disappointed to find this out. I ordered a plant and not cut flowers because I wanted her to have something that would last a long time. So, in the end, I spent $42.68, after tax and shipping, for my mom to get a cute little pot and a dead plant. Very disappointing and I will never order from them again.

I ordered flowers for the death of a loved one but after I purchased the flowers on the app, it listed all the wrong information, including the delivery address. It also deleted the gift message. I called customer service to cancel my order and they hung up on me.

The lady who attempted to take my order asked me who the order is being sent to 4 times, she misspelled my name even though she asked me to repeat the spelling twice, there was a language barrier and she seemed to not understand what I was asking her so I had to keep repeating questions. This is horrible. This has been the worst experience placing a flower order. It was not like this years ago when their customer service call center was based in the U.S.A. Now it is located in an internationally.

Zero stars would be more appropriate. Ordered flowers to be delivered to my Wife at her work on our 25th anniversary. Paid extra for a specific window time of day they offered as she only works particular hours mid-day. Flowers were not delivered at all, and when complaining to a company rep over chat they offered to waive the delivery charge and give me a $20 discount on my next order. What hubris, to think that I will ever order from them again after this. They didn't even try to contact me and tell me they may not make the delivery on time.

Their customer service is very good, polite and professional. However, best to visit a local florist. Customer may not get what is pictured, and the problem is even if it states local florist delivery, it may come by FedEx. It's embarrassing to have a box delivered and the recipient has to arrange their own flowers. What brightens their day is a delivery of a beautifully arranged bouquet. The others issue is if it's a business, one would like the arrangement delivered early, so the recipient can enjoy all day. Mine was delivered near closing. Go local.

For Valentine’s Day this year I ordered roses for my wife a week before Valentine’s Day. Paid the guaranteed delivery. Received the day before and they were not looking so great. Followed the instructions. Presented the day on Valentine’s Day and they were DEAD. My wife was disappointed. I was mortified. Called their Indian call center. Was told we we get a new shipment and coupons. The only thing I have ever received were coupon. No replacement order. NOTHING! Do not order from these jokers!!

I ordered a gardenia bonsai plant for my mom and it died within a week. It was infested with spider mites. They sent me a replacement and it was also infested with spider mites. I called them and they told me I would get a full refund. A month went by and no refund. I called and they told me a "system error" kept it from processing. If I hadn't looked for it on my credit card I would've never known. Then they only processed a partial refund and proceeded to argue with me on what the correct refund amount was. They are liars and thieves. Do not buy anything from them or their sister companies.

I had 2 bad experience with 1-800-Flowers. First:5/4/2018, I ordered sympathy flowers to be delivered. It was not received. They promised to resend which they never did. I must deleted this order number. Second: 5/3/2019, my husband ordered me flowers - tulips for Mother's day. The flowers I received were crushed and wilted. My husband contacted them, they promised to resend again before Mother's day but did not receive the flowers. We will not use 1-800-Flowers services ever again.

1 800 Flowers messed my stuff up. I have senior prom in two days and I ordered a boutonnière from 1 800 Flowers last week and I got a message TODAY that it’s out of stock. Y’all waited a full week to tell me that. Not to mention when I ordered it in the first place I selected the delivery date for May 31st and after checkout it changed the date to June 7th (a week after prom) and I had to talk to customer service (shoutout to Marlon, the only good thing at 1 800 Flowers) to get the date changed back. Fortunately I called my local florist (shoutout to Cinnamon’s Florist in Issaquah). Do NOT trust 1 800 Flowers. They will mess your stuff up too.

So my best friend was recently dumped by her boyfriend so I wanted to send her flowers to cheer her up. I placed my order Friday before Memorial Day weekend and on Saturday received a call telling me the florist was closed for the holidays. They offered me 50% off which was very generous if I let them deliver it Tuesday after the holiday. So I agreed of course. I got an expensive one for her so half off was awesome and she’d still get them. Come Tuesday nothing got delivered and I received a call. They told me the florist didn’t have the flowers/arrangement I had ordered so they needed to push it to Thursday. I was disappointed but then they offered to throw in a free plush stuffed animal. Although there were hiccups mostly because of the holiday I was very happy with how 1-800-Flowers did their best to make me happy and keep me a continuous using customer. She got them today and needless to say she LOVED them.

I ordered "Her Special Bouquet by Southern Living" which was presented in a white pitcher. My bouquet was described as an "all around arrangement" for $49.00. When I arrived at the delivery site the arrangement was half an arrangement with a preponderance of greenery and only half the number of flowers promised. Since this was for a table centerpiece, what was delivered was not useful. I asked for a refund and was offered an apology and a new bouquet.

Mother's Day ordered flowers for my mom who lives in Florida. They were delivered but looked absolutely nothing like the photo online of what I ordered. Called customer service. They apologized & had the florist send the correct bouquet next day & issued a $20.00 credit off next order. I had a 2nd floral arrangement on order for a 50th birthday for a cousin in a different part of Florida. And I specifically asked them to inform that florist to replicate the photo of the bouquet I ordered online. Again, the bouquet arrived, looking nothing like what I ordered. Again, I called to have it corrected. Again, another $20.00 credit was issued. A 2nd bouquet was delivered, which still didn't look exactly like the photo online, only this time, they took the 1st bouquet back. Needless to say, you aren't getting what you're paying for & often times have to get it corrected. I will not use this company for flowers again. Too much aggravation. Will look for another company, like FTD.

My husband ordered me flowers twice this month- the first order was a large tulip bouquet for Mother’s Day. The tulips were tiny and wilted. Nothing like the image online. About a week later I received an anniversary bouquet which included roses and calla lilies. The roses were ok but the calla lilies were brown along the edges and never opened up. I can understand one bad delivery but two within a couple weeks. You would think $200 in bouquets would be better quality.

I send this bouquet Vibrant Floral Medley which was about $100 and the flowers looked nice but after 4 days started to smell bad and they got dry very fast after 4 days. I also got for another person Fruit Bqts- Celebrating You W/ Balloon + Choco. The fruit was not dipped in the chocolate as it said and the balloon had Thank You note on it which I needed, but they delivered Happy Birthday balloon.

1-800-Flowers delivered 3 days late instead of day before or day of my best friend’s birthday party. Even with the 24 hour window I gave them, they missed the special occasion and only offered me 10% off my next purchase. The arrangement I received from them after my mom’s passing died in two days and my friend had to ask them to resend it.

There were 2 deliveries, No 1. not many flowers - looked lost in the vase. No 2. Flowers were ok, some were already dead. Complained to 1-800-Flowers where they hung up on us and blocked our phone number.

Never had an issue with this vendor. Flowers always beautiful and delivery good. They offer same day delivery and they offer some cute dog and cat arrangements. I particularly love their Old World arrangement. I also got a beautiful orchid arrangement in a vase that was breathtaking.

My experience delivering flowers to a hotel within Yosemite National Park that was not served by a local florist was excellent. The online site had a wide variety of choices. The roses I ordered arrived to on time via FedEx in a vase and were in excellent condition. They were obviously very fresh and lasted longer than similar flowers I have ordered from our local florist. I was very satisfied with the service provided.

Delivery was made on time. The problem is Arizona is warm this time of year, about 87 degrees. When the flowers came, although they had wet floral bricks, they were somewhat worse for wear as they were in a hot truck for half a day. That isn't the shipper's fault, but maybe they can figure out a cooling packing that lasts.

My wife had surgery and I wanted her to wake up with a cute "Get Well Soon" arrangement and a balloon after surgery. I ordered at 11am on a Tuesday May 24th and scheduled delivery by 8 pm that day. I received an email around 3pm saying "Delivery Attempted" which was odd since there was someone at the house. An hour or so later I get an email that the flowers had been delivered (which I have a copy) so I thought all was good. I get a call from my son at 10:15pm asking about if the Flowers were going to be delivered? Told him they were and he assured they weren't. I called immediately to customer service which was a nightmare and nothing but lies. The 1st person kept me on hold twice for 16 minutes a piece THEN she came on, said my name and the phone conveniently disconnected.

I have been a customer of 1-800-Flowers for over 12 years. I am a realtor and use them for gifts for my clients purchasing new homes. If I have an open house and I need some flowers I Call them. I have used them for funerals and for - get-well occasions. The delivery time has almost always been 100% on time with the exception of one time we had a tropical storm and they still got my delivery there. The prices are good as well. Thank you.

Upset because color of flowers didn't match those in the advertised picture chosen. Was not notified there would be such a drastic change. According to the picture the flowers were suppose to be pink and white which is reason I chose the item in the first place. I could have sent a plant instead. What the local florist put together didn't match the recipient's personality.

Most online facilities can afford to afford better pricing. Overall the section is limited, the pricing is too high and the quality and life expectant of the selection are poor. There are better flowers.

I ordered flowers for my mom for Mother's Day. 2 dozen roses. When she received them the stems were dry. 6 of the roses were dead in less than 24 hours. I emailed 1-800-Flowers.com to complain. They offered to send out another bouquet of my choice at no charge the next day. I picked one and they confirmed my choice. The next day came and went and she did not get anything. I complained again and they said they would not only send the new choice but refund half my cost for the 1st order within 24 hours. Well, here we are, May 24th and she never received the 2nd delivery and I have never received a refund. That is the last time I use this company. I have had flowers from the grocery store last way longer than these flowers did.

It was a very good experience. First time I had ordered flowers. Was not sure what I wanted but the rep was very helpful. The experience was very quick and stress free.

The flower bouquet I picked out for delivery was beautiful. It was delivered on time as promised. And the recipient really liked it. But I did think the prices were somewhat expensive. I ordered a small bouquet/vase and with the taxes it cost about 70.00. And this was with a Mother's Day discount.

Great - nothing bad to say! I love red roses. They were a great gift for Mother’s Day. Now that Mother’s Day is over a mixer of sunflower and spring flower would be a nice surprise to give to someone birthday.

I ordered 24 multi colored roses on May 3, 2019 to be delivered on May 9th to my mom to avoid the Mother's day rush. My mom received her roses around 8pm on My 9th. They were all either brown, dead or falling apart. I called customer service and they would not send a redelivery till Wednesday the 15th. Not happy with that answer but I had no choice. Wednesday came and STILL NO FLOWERS! I called customer service and they said the Arrangement I had ordered was no longer available and would deliver 24 assorted roses on Friday. Once again, Friday came and NO flowers!! So I called customer service AGAIN... This time they told me that the roses were not delivered cause the florist was out of them, but they would send an arrangement comparable to what I ordered and would be delivered Tuesday May 21st. (All these times I was never notified of the non-delivery.)

Flowers were not delivered 5 times. Given 5 confirmation numbers and still not delivered. Poor customer service. Poor liars. Do not deal with this loser company! If I could give them a big fat 0– I would!

I had a 40% off through my bank or I would not have used this place. Too expensive otherwise. My mother loved the plant, however. I ordered a plant for Mother's Day. It arrived on time and in great condition.

Fantastic delivery speed, large and diverse assortment of flowers, even hard to find and fragile species readily available. Are high end flowers. 1-800-Flowers consistently uses competent, professional and very knowledgeable. Can get pretty pricey but worth it. Can trust the florists being used.

I purchased flowers for Mother's Day for my wife and my Mother in law. Now we'll know how important Mother's Day is, so the plant I ordered for my mother in law was the plant she received so she will have many years of enjoyment. Well my Wife's flowers were delivered on the day I set, but she DID NOT received the flowers I paid for. She received a pathetic looking Plant, so now she has this plant to remind her how bad this Mother's Day turned out. I highly recommend using another company.

I ordered a potted plant for my mother in law and it arrived wilted. I sent a complaint to 1800Flowers and received no response. I will never use their services again. Their services were hugely disappointing.

The first time I tried ordering flowers was for my daughter's birthday. They were to be delivered to her at gymnastics practice and didn't come. I called after practice and was told that they tried contacting to let me know they were rejected by the florist and they had tried contacting me. They NEVER tried contacting me... At this point I told them I expected a refund of my money and they told me they were still being sent but to be delivered on another day. I explained to them that that would not work since she won't be at Gymnastics on the day they were talking about and the whole point was to have them delivered on her birthday. After 45 minutes of arguing and her finally taking to the manager my money was refunded and I received a $20 off code for my next purchase.

1-800-Flowers upsold me with an additional product for my same day order, then did not deliver that product with my original order. Seeing as I had no need for that product if it could not be delivered with the rest of my order (the recipient was no longer there the next day), I attempted to cancel the additional product and was told, in so many way, that there was no earthly way to refund my money and the best they could do was issue a $20 credit toward a future purchase. Trust me, there won’t be a future purchase.

My husband wanted to surprise me for Mother's day by getting a $75 bouquet delivered on Mother's day. He paid the extra money for same day delivery. He waited.... and waited. Nothing. My husband is not a people person and he has never gotten flowers for anyone before me, so this was a double kick in the groin. 1.5 hours I spent on the phone with customer service reps who BARELY spoke English. I spoke with 3 different agents... all telling me, that they were sorry. That they would send out a new bouquet RUSH! And that each one of the agents would take "personal responsibility" for this order. Bull pucky!

Ordered flowers for both mothers on Mother's Day, both sets of flowers died within a day. Called customer service and they replaced one of the bouquet and delivered them for free, so that helped a bit to make up for the flowers dying.

Received a "floral arrangement" Mother's Day, it was atrocious. I was embarrassed for the old guy that delivered them to me... It was a flimsy glass bottle with a few wilted flowers, I don't know what they were supposed to be. My cousin had sent them to me, I had to let her know I was appreciative but she shouldn't have wasted her money...

Tried to order through the computer and it would not allow me to complete the order. Telephoned to order and they could only deliver after the holiday, when the computer accepted the date I requested. I canceled my order.

I was charged for a gift basket that was never delivered. It's going on 30 days and I have not yet received a full refund from them. I called them numerous times and I just keep getting the runaround. Very unreliable service and dishonest. Stay away from this company.

We were highly disappointed with the size, color and quality of the flowers we ordered for a funeral home viewing. A large, white with lilac, round arrangement arrived as a small, pink arrangement, that could only be viewed from one side due to broken flowers.

On Friday May 17 I placed an order to be delivered to our friend's Mother's funeral that was supposed to be delivered on May 18 by 9:00 am. I come into work Monday and get a voicemail from Saturday at 2:42 to call them about my order. I tried calling several times after speaking with the first representative that told me the local florist that they work with never delivered our order. I said I want my money refunded and going forward I will not be using their services. She said they still could be delivered to another address at 50% off instead. I was dumbfounded that they even said that to me. It was for a funeral. I asked to speak with a supervisor and was put on hold three times!!!! Never spoke with a supervisor. I had to call my credit card company and file a dispute to get my money back.

Awful, didn't get the service or delivery I wanted at all, purchased the package for Mother's Day and after buying the package they told me that delivery for Mother's Day was impossible, delivery was scheduled 2 days after Mother's day. What a joke!

The flowers were for Mom's Day from my hubby. It was 2 dozen roses and candy. Within 2 days of receiving the roses they were already wilting and dying. I have found out the 1-800-Flowers isn't as good as it once was.

Very expensive fees. Never give you the true price till you pay and all the fees they charge is crazy. I now use a local florist for any of my flower deliveries. Enough said.

Ordered Mother's Day flowers- large expensive arrangements for mom and very elderly, sick mom in law. I received an email stating that my mother in law flowers were delivered. So a few days later when we spoke on the phone I asked how the flowers are and that is when I was told that she never got any. So- I called and spoke to someone named "Julie Mae". She apologized over and over and wanted to call herself to apologize and I said, "No - please just have them sent the next day (which would make it Wednesday after mothers day)." Btw- she implored me to give her a rating of 10 on the email she said that would follow our phone call. The next day around 9 PM east coast time I called my mother in law- expecting to hear that she received the beautiful flowers- but NO. Again- no flowers delivered..

I placed my order for Mother's Day 2 weeks before the date and scheduled delivery the day before Mother's Day because of my past experience with these guys. Not only did they fail to deliver the flowers on the date I requested, but they listed them as delivered on their website, so I didn't even think to call them. It was only on Mother's Day, when I called Mom, that I discovered they weren't delivered.

I send flowers or online gifts about twice per month. Had never used 1-800-Flowers.com, but decided to because of the Ebates discount. Huge mistake. I paid extra to have flowers and strawberries delivered on a Saturday before Mother’s Day. They actually asked if it wasn’t done on Saturday, would Sunday be ok. I said yes, since Mother’s Day is on Sunday. Never got there Saturday or Sunday. Emailed multiple times. My Mom finally found them on her front door on Monday night. Flowers wilted and chocolate covered strawberries ruined. Whoever delivered them didn’t even ring the door bell. She was home all day, and they just left the order outside in the sun. She lives in Florida. Waste of money. Will never order from them again! Have emailed since, they don’t even respond. Wish I had looked at their ratings before I ordered. Now I understand the horrible ratings.

I've reached out to 1-800-Flowers now twice as I received zero response from my initial contact made on 05/09 via an online form fill to register my complaint that I was overcharged in conjunction with receiving the wrong item. I've attached a few screenshots of what I ordered (it came with a Happy Mother's Day balloon) vs. what I received. I ordered a PLANT & not a mixed arrangement with flowers and sticks sticking out of the top. It’s beyond a skimpy and ridiculous rendition of what I purchased. It’s representative of false & misleading advertising that falls in violation of the FTC’s Truth In Advertising Law. If this company ran out of nursery stock to not make the plant as represented in their photo, I should have been contacted to be told if I wanted to continue with my order or cancel it. The company promotes a "100% Smile Guarantee" which states that they will "make it right" or refund your order with no questions asked.

I wish they had more options and prices to pick from. Maybe offer plants with some silk flowers or silk plants with some cut flowers. This would leave something for the person to enjoy. Also announce who they are from.

While the flowers are inexpensive, they have been low in quality. Even though they ship a short distance for me, many are often unopened and the volume of leaves and petals that fall off is startling. The packaging makes them appear cheap as well.

The flowers were old & half dead looking, I was disappointed in the quality of what we got. The flowers looked nothing like the picture. Not even the same flowers or color. What we got was not worth the money we spent, I was so embarrassed.

My son ordered Mother's Day flowers for my wife. We called customer service - They claimed they attempted delivery but nobody was home. They didn't leave a note and we never saw any flowers since then but his credit card was charged and they will not refund his money. They claim but can't prove he was contacted. We will dispute the charge and will NEVER do business with these folks again. They take no accountability for their screwups. Once we find out who the local florist is who was supposed to deliver the flowers, we will review them as well and never do business with them either.

I don't know what happened to this company, but I never had a problem until Mother's Day 2019. It is now 5/17/19 and flowers have still not been delivered although they claim that there was delivery last Saturday. However, the delivery address they eventually provided to me is not even in the same town where they were supposed to deliver. Worst customer service I have ever experienced and they refuse to refund my $100!

My sister order flowers for me for my birthday to be delivered to my office. Every day they would only attempt to deliver after the office had closed for the night. We were on the phone with them several times a day every day for over a week in order to get my flowers delivered to me. It was a horrible experience. The people on the phone do not understand English very well and also cannot speak it very well. It really causes communication problems when trying to tell them that our office is not open after 6 pm. Then I recently ordered a plant for a co-worker to be delivered to this same office building, and now it's been 3 days with no successful delivery. They seem to be completely unable to deliver anything to our office building. I have been on the phone with them every day several times a day for the past 3 days. I give up on 1-800-Flowers.

I placed the orders with 1-800-Flowers for my sister's Birthday. And this is the second time I got the completely different order. This year I placed an order for over $78 with Rose's and all sorts of different kinds of CV colorful flowers and a Happy Birthday balloon. They delivered a completely disgusting arrangement with all mums and 2 Thinking of you balloons. I didn't spend almost $80 for small vase of mums. I emailed them to complain about it, they sent me emails back saying it would be redelivery. The last email they sent me saying the second one was delivered but my sister never received it. WTF!

Beautiful velvet red roses. I never expected to receive Mother's Day Roses in such a beautiful box. These roses will stay alive for 6 months, out of the sun and no watering. They are unbelievable. I never knew such roses existed. They are just beautiful and am a proud owner. Thank you My Precious Sister!

I ordered flowers for Mother’s Day on April 30th 2019 to be delivered on May 10th. That was two day before Mother’s Day. On May 11th I received an email stating that they were unable to deliver. I called 1-800-Flowers and I was told they didn’t deliver that zip code. They were unable to deliver flowers until May 14th. No one there would explain why this error had happened. So my mom didn’t get anything for Mother’s Day. Just plain bad business.

My son and girlfriend ordered Mother's Day Flowers (5/10/2019) to be delivered to me in Scottsdale, AZ. Six days later (5/16/2019) flowers have not shown up, the money has been taken out of their account. Called 1-800-flowers and was told that there was not a florist in my zip code to fulfill the order!!! This company never notified my son that the order could not be filled. I have received flowers at my current address several times without an issue. I had to rate 1 star to post this, otherwise 0 stars.

This is the second time I have used this company and I won't be using them again. Last time I ordered flowers they were delivered 5 days earlier than I requested. That would have been fine but it was for a birthday. This time the flowers were supposed to be delivered yesterday (birthday again) on the 15th. I called them and was told that the delivery was for the 21st. I explained that was not what I had requested. They are going to substitute another arrangement (that was probably left over from Mother's Day) and deliver on the 18th. Fool me once shame on you. Fool me twice shame on me. I will never be ordering from them again and if you are wise, you won't either.

First and LAST time placing an order with them. I placed an order online for flowers to be delivered same day to my Mother. About an hour later I received a call from a customer service agent with 1-800-Flowers who stated the local florist would not be able to honor the floral arrangement I chose, but tried to have me purchase another bouquet for 10 more dollars. I declined and stated I would like my money back. She then tried to give me a 50% discount, I still declined and again requested my money back. Then she said okay and hung up. So I called back and spoke with another agent for verification that I would be receiving my money back and she told me to call back. Never again.

I will not use 1-800-Flowers again. They did not send the gift basket I ordered. I called and ask for a refund. I also asked to speak to a manager and they kept on hold for over 40 minutes. I would not recommend 1-800-Flowers.

I’ve been ordering from 1-800-Flowers.com for a long time with no issues, until Mother’s Day 2019. Ordered online, no problem. Delivered? No. Phone call from 1800FLOWERS? No. My husband finally used the chat feature, FYI which is much easier as apparently none of the people in customer service speak English. After about an hour, they apologized with basically no explanation, offered a 20% discount of future orders. After reading one after another negative review on how many people they disappointed on Mother’s Day I ordered from FTD. Yes the flowers were late, but it was a flawless transaction and the flowers were spectacular. I recommend FTD for future orders, or FYI Amazon Prime also now offers flower delivery. Will never use 1800FLOWERS again. ????

I placed an order on May 8 for two dozen colorful roses. I received a call on Saturday, the day of delivery, when they informed me they could not complete my order but would substitute something comparable and delivery on Tuesday, May 14. A Mother's Day delivery two days late. Unacceptable. They did refund me 50% of my cost but did not fulfill what I had ordered.

Ordered what seemed to be a beautiful flower arrangement for Mother's Day for delivery on Friday, May 10th. She told me 2 roses were already snapped off and when I went to visit on Saturday, the flowers were already half dead. It is disappointing to spend so much money and then to receive something that falls completely short of what was advertised and expected in terms of flowers chosen. The bouquet had more baby's breath and filler greens than anything else. I was very disappointed and will no longer use them either.

I ordered an arrangement for my mom for Mother's day (from me and my sister) to be delivered on Mother's Day weekend. Since she has a little Maltese dog that is her baby, we thought it would be cute to order the "precious pup" arrangement. When she sent me the picture of what the final product was that was delivered, I was livid. It in no way even resembled a puppy, and looked like a hot mess. I immediately contacted customer service and let them know, and they wanted to make it up to me by rescheduling another delivery to make up for it.

I ordered Thursday. $205 for a mother's day arrangement and a wine basket that included some chocolates since it is my mom's 40th mother's day. This $205 including a $20 fee for Saturday expedited delivery (hahahahaha). I get a call Friday saying "we no have wine basket". I normally have no issue with overseas accents but this person would not turn down the game show. She was watching in the background that was so loud her voice was being drowned out. I could barely understand her. I asked her what she can offer me instead since they were out of all wine baskets.

The price is not a reflection of the bouquet. It mostly covers overhead so don't be surprised when the flowers are just average. So for $30 you will get the same bouquet you could have picked up at Vons for $10. You'll have to pay at least $10 more for the $1 vase. Just keep in mind that you are paying for the delivery, not the flowers.

Delivered the wrong arrangement. The flowers were inferior and were almost dead. Called and person wasn’t even concerned of my complaint. Redelivered and again wrong flowers, wrong vase and again dead flowers. My wife was embarrassed since they were sent to her office.

Used them twice (unfortunately) over the past year, once for my wedding anniversary and one was Valentine's day. Both times resulted in a hassle that was not corrected. One delivery was the worst, ugliest, smallest arrangement I have ever seen, and I would have been better off buying at HEB or Costco. They mistakenly gave me the wrong arrangement but refused to exchange it. I had to call Amex to cancel the payment when they refused to refund my money. The second time the delivery driver went to the wrong address. When he called I gave him the correct address. He informed me that it was out of his area and the delivery was not made. This is by far the absolute worst service I have ever encountered and I spread the word whenever I can.

Updated on 05/15/2019: 40+ mins on the phone to get a supervisor, and FINALLY 1-800-Flowers cancelled and credited my card back, after days of their mistakes. MY MOTHER'S DAY GIFT OF FLOWERS NEVER ARRIVED!!!! It took 5 days to correct and cancel. I will never order from this company again.

I never write bad reviews because being a business owner it really does affect the company and I want to be fair. But I have never had such horrible service in my life!! My order never was received for my mom on Mother's Day so I contacted 1-800-Flowers and reordered. They were suppose to send me an email confirming the new order! Never got it and My mom never received her gift for the second time! So a few days later I contacted again 1-800-Flowers and tell them I would just like to cancel my order! It took forever to get this thru to them!!! Yes, I want to cancel my order!!! She told me she did it and would send me an email to confirm.... Once again, never got it!!!

I ordered flowers for Mother's Day on May 10th. I paid additional money for "guaranteed delivery" on May 10th. The flowers were not delivered on the 10th or the 11th. I contacted 1800Flowers and they said they didn't have the flowers I ordered and "don't worry, we will send a replacement in time". No flowers were delivered on Mother's Day, the 12th. I contacted them again and they said they were sorry and they would send them on the 14th. The flowers arrived 4 days late, after Mother's Day, did not resemble the flowers they said they would send and they were crushed and mostly dead. They will not respond to my emails now.

Received horrible flowers for Mother’s Day. They resent again which turned out to be worse than the first ones! How would you like your mother to receive dead flowers for Mother’s Day TWICE!?! I will tell every one I know plus strangers never to use 1-800 flowers.com!

I chose an arrangement online and filled in all the necessary information for my order. A few days later I get a phone call. I couldn't understand most of the voicemail message. The only thing I could make out was that I "can" call back. First there was a toll number given. Then when repeating the number, it was an entirely different number, toll free, but I couldn't make out what the person was saying to get the number. I call 1-800 FLOWERS, and spoke with Customer Service. Turns out the florist didn't have the flowers needed for the arrangement chosen.

I accidentally placed an order on May 10th for Mother’s Day, and called customer service to cancel my order only to be promised a cancelation after about an hour & a half being put on hold multiple times by a customer service rep who came back after being on hold each time to offer me another option such as “getting a discount for my next order” “or having my order changed on the phone”.

I am extremely dissatisfied with my 1800Flowers experience. I ordered flowers for my Mom for Mother's Day. I placed the order on Friday May 10th so first availability for delivery was not until Tuesday May 14. I was fine with that and paid to have them delivered on the 14th. As of 8 pm last night they still had not been delivered. I called customer service. What a racket that was. The girl over in the Philippines call center had to take my name at least 3 times. She was apologetic but very unhelpful. I asked for a full refund. She said I couldn't get it. I asked to speak to a manager. She said her supervisor was busy. I was on the phone for at at least 25 minutes. As of now the flowers are still "in Transit". This is ridiculous. I will never be ordering from 1800Flowers again! Awful service and awful customer service when there is an issue. I pray the flowers actually do arrive today and they better be as expected.

I ordered a Mother's Day flowers/balloons/teddy bear combo to be delivered on Mother's Day (the website asked if the Saturday prior would also be acceptable and I agreed) but when the flowers were delivered most of them were already withered and one of the balloons was deflated. I called customer service that same day and they assured me that a replacement order would be sent out and I would receive a callback to confirm re-delivery. When Mother's Day came around I still hadn't received a call so I decided to call again and see what was going on. I was again told that a re-delivery was being processed and I will receive a callback.

Order flowers before Mother’s day and requested a Saturday delivery. Flowers never came. Called the next day and requested refund and was told that a refund cannot happen. Told the operator not to send flowers and they sent them on the 14th, 3 days late, and the flowers are dying. I will never order flowers from these guys again.

This company has a perfect track record - for disappointment!!! Deliveries that are not made on time if at all, arrangements that fall drastically short of what is ordered, and promises not fulfilled after complaints to customer service. While I'M sure every woman loves receiving flowers do yourself a favor and purchase a gift card to a spa. I cannot overemphasize how I have been repeatedly disappointed and aggravated by this company's ineptness. Never again!!!

I ordered this arrangement for Mother's Day for my grandmother and let me say what she received looked nothing as to what I paid for or was advertised. I have been calling this company since Sunday night once the order was received and have only been given the run around and lied to for now a total of 4 days straight. First on Sunday night they said the correct arrangement would be delivered on Monday and then Monday I find out the guy I spoke to never put the order in for a redelivery. Then the first agent I spoke to on Monday proceeded to put me on hold for OVER 10 mins and then hang up so the next agent I spoke to processed my refund which was to be the full refund amount and assured me that the redelivery would be on Tuesday.

I ordered a Christmas arrangement for my friend who spent Christmas alone. The arrangement was never delivered. I asked for a refund in December after the failed delivery. I'm still waiting for the refund. All I've gotten from them is a runaround.

DO NOT order from this website!!! Paid 80 dollars for flowers to be delivered the next day. My mom stayed home waiting all day, nothing ever came. They sent an email saying flowers were delivered so I gave it a couple more hours to make sure... still nothing! Called 3 times. They kept telling me to wait and kept lying about having a signature for the delivery. I finally asked for a refund they kept refusing and offered me 50% refund for flowers that never came. I am just beyond pissed off never had to deal with a fraud like this. DO NOT PURCHASE ANYTHING FROM THEM!

On May 7, 2019, I contacted 1800 Flowers.com to order a simple arrangement featured from their website for Mother's Day. Having multiple issues with using their website, I contacted them and spoke with "Don" in customer service. Don was not able to speak clear English, but we got through the order with lots of repetition, and with issues I was having with my coupon, which took a while.

The florist delivered half dead flowers and didn’t apologize. The flowers didn’t match the pictures on the internet. I called customer service and was told they hire local florists and they can’t control what is delivered.

Never had a problem with them. Good company. Sometimes flowers break in box or die quick. Always hope to get a good batch that will last longer. I recommends this company to everyone. Like to see more deals or stuff comes with it. Coupons will be nice.

I suggest NOT ordering through 1-800 Flowers. Against my better judgement, I ordered my Mother's day flowers through 1-800 Flowers, after having a similar experience a couple of years ago. I ordered a week ahead of time, paying extra to have it delivered the day before / the day of mothers day. The day came and went, no flowers. I don't care about the money, but to have my widowed mom, sitting at home with me long distance, telling her it'll be there any moment, for her to have nothing. Just broke my heart. After speaking with customers service FIVE different times, each time assuring me they talked to the local shop and that it was one its way. 3 days later, still no flowers - I finally got a refund. Unacceptable.

I ordered Mother’s Day flowers on the 8th of May to be delivered on the 10th - they were even from their “guaranteed same day delivery” selection. No delivery. And no flowers on Saturday either. I got an email in between saying a delivery was attempted, but knew this was incorrect as my parents were home all day. So I called “customer service“ to find out what was going on. Had to call twice for a total of over 45 minutes - I was calling from Australia where I live (delivery was in NC) and so the calls weren’t toll-free. The train wreck of an experience this was continued... I requested a full refund as they clearly didn’t honour their end. I was told nope, not their policy. They wouldn’t even tell me what local florist had the order. So yes, they wore me down and I settled for re-delivery on Tuesday and a 40% refund (still waiting for that email confirmation).

I'm past mad right now. I ordered my Mother-in-law & my Mom flowers on May 3rd from 1-800-Flowers to be delivered May11th. The day came & went and they got nothing so I thought maybe by the 12th on Mother's Day they would get it but nothing so I called & was told they messed up but would have flowers by the 14th. What they each got are dead flowers, broken flowers & a broken vase. My Mother-in-law called to complain about the flowers only to be told replacement flowers would be delivered May 21st. My Mom called them & was told her flowers wouldn't be replaced at all. I'm so mad... I could spit right now. When I called asking for a refund I was told I would only get 50% of what I paid. When I asked to talk to a supervisor I was told they didn't have one & they would only give me 50% back company policy. I spent over $120.00 & I get only 50% back. Please beware of them.... unless you like dead, broken & being ripped off.

Missing 80% of flowers pictured. Wrong/missing flowers, cheap fern greenery, wrong container (should be margarita glass not martini glass), filled with crumpled plastic and blue dyed water instead of blue water beads which spilled out and stained my carpet, missing two colors of streamers (blue & yellow) which was relevant because the blue streamer picks up the blue in the base of the container. Replacement order was worse: NO ORANGE LILIES (the main flower and color in the bouquet photos on website), wrong flowers (mini roses don't belong in this bouquet), other random filler crap flowers that are not part of this "fun" bouquet, wrong container again (another martini glass instead of margarita), small bouquet not XL $80 value, cheap fern greens, etc.

We made an order for Mother's Day, the day before, and the flowers never arrived. When we called they said there was no such order and even my order number did not work or show up in their system. Total was about $58.00. The girl I spoke to seemed nice, and it seemed, like everything was under control. Apparently not. My aunt is 95 years old and never got her flowers.

Ordered flowers for my daughter for Mother's Day to be delivered the day before. Flowers were never delivered. Customer serviced promised delivery by noon on Mother's Day. No flowers delivered. Promised by 8pm on Mother's Day, no flowers delivered. Customer service states they will reorder for Monday. Told them Mother's day is over, requested a full refund. 1-800-FLOWERS called my daughter on Tuesday and asked if she was enjoying her flowers. REALLY????

I ordered from this site to have flowers sent to my mom 800 miles away in Chicago. They came on time but when she received them on Friday before Mother's Day OMG. Her text to me read as follows... "Register a complaint about the condition of the roses. They were weak looking and shedding leaves and petals and slightly brown." She also sent pictures. I wish I could attach them so you could see the condition. I sent an email about the flowers to their customer service department and have not heard anything and it's now May 14th 2019. Do not use them and I will continue to call to get my refund because I deserve that much. Melvin.

I place two orders on the website. One for my mother using my name as the sender and one for my mother-in-law using my husband's name as the sender. The flowers' delivery date was May 13 Monday the day after Mother's day. Well on Monday about 5:45 pm I decided to call because it was getting late and mom hadn't received her flowers. I spoke to a rep and she advised that flower delivery time is between 8 am to 8 pm. While on the phone I had her to check my mother-in-law's order as well. She stated that it was marked as delivered. I told her my mother-in-law stated she hadn't received her flowers. The rep also stated that sometimes the flower companies marked them as delivered before they actually deliver them so more than likely they are out on delivery. My mom received her flowers but they didn't look like the picture.

The lack of communication, knowledge and overall customer service experience I received here is a nightmare. Long story short the flowers I purchased online never arrived on time, I was given different reasons for the delay and the flowers I ordered were swapped for different flowers without my knowledge. If it wasn’t for my constant calling I would have never known that my flowers were swapped out in the first place. It wasn’t until the 2nd call when the representative informed me of the changes and the 2nd reason why my original flowers were never shipped (1strepresentative said there was a ZIP code issue 2nd representative said they were out of stock).

I ordered flowers to be delivered to my mother for her 70th Birthday. The flowers that arrived were pitiful. They looked like something a child would pick out of the yard. I called customer service and spoke with a very sweet lady and she asked for my mother's telephone number so that she could call her personally to apologize and told me that she would re-send her flowers and she would be receiving them on May 11th (this made me happy). However, it is May 14th and she has not received a call or the flowers. I did received an apology email with a coupon for $20.00 off my next order. I will not be needing this coupon.

I ordered flowers for my mother-in-law for Mother's Day. They were to be delivered on Thursday, May 9. When we hadn't heard anything by Friday, I tracked the delivery and it said they were out for delivery that day. That afternoon, I got an email saying they were delivered at 1:10pm, so we checked to make sure they had arrived. My in-laws were home all day and never got a delivery. I called the company that evening and despite my explaining that they actually had not been delivered, I was repeatedly told that they were delivered at 1:10. It was like going around in circles over and over. They even put me on hold to talk to the Fed Ex driver but again, the same answer.

My husband ordered 2 dozen roses for me. They arrived in a box, crushed and ugly. I tried to salvage them by placing them in water with the nutrient pack provided. They never improved. I called 1-800-FLOWERS without telling my husband, hoping I could save him the embarrassment of knowing the flowers were terrible, and a complete waste of money. The woman on the phone refused to do anything about it and said my husband could try to call. I even offered to send her a picture as well as live chat so she could see the flowers herself. I hope NO ONE purchases flowers for someone they care about from 1-800-FLOWERS. Use your local florist if you don't want dead, depressing, expensive flowers sent.

I ordered the flower arrangement Tuesday 5-7-19 night and called 1-800-Flowers and spoke to Sheena, Wednesday 5-8-19 morning AT 8:00 A.M. to have them rerouted to a different address (because my step dad had a stroke Tuesday night and Wednesday morning my mom left Bear Point AL to drive back home to the hospital to Hoover, AL). Sheena confirmed to me that she made the change and also put me on hold and called FedEx to have them rerouted to the correct address, she confirmed that the flowers were said to be delivered to my mom's home (new corrected address) today 5-10-19. I then got online and spoke with a representative and she confirmed that 1800Flowers had the correct shipping address on my account and that they would be rerouted.

I ordered flowers for my mom's birthday to be delivered to her workplace over a week in advance. I added the item to my cart and in between the time it took for me to show the bouquet to my dad and brother to get their approval and checkout, they upgraded my order from the small bouquet I wanted to the large without letting me know until the order had already been processed.

I ordered a Mother's Day Flower last week and as soon as I placed the order, I realized that I forgot to use the promo code for free shipping. So I called the customer service right away. The first customer service was horrible. She didn't understand English. She kept saying the promo code that I provided is invalid. I had to spell the promo code several time. I got upset and hung up. I tried to email the customer service. Wait for couple hour... no reply.

Absolutely awful. DO NOT USE. Flowers never came, no delivery note, was told 2 attempts were made, someone is lying. Spent 1/2 on phone to get my son's money refunded (he's in Spain) to be told by an idiot that he would have to call (after 1/2 hour). I see the same in numerous reviews. This should be illegal. Today is 14th.

I set up flower delivery for Mother's Day to my mother-in-law, while she was on vacation in West Palm Beach. I received confirmation that the order was successfully placed. I got an email at 2:40 am the morning the flowers were supposed to be delivered saying that they had overbooked the delivery and for me to call and choose a different date. Okay, I had booked kind of last minute so maybe Monday would be okay. When I called, the agent informed me that the florist doesn't deliver to the zipcode I had specified... Uh. What?

My wife and I place an order for her mother and mine for Mother's Day. I placed the order on 5/7 with flowers to be delivered to both moms on 5/10, so that should have been easily doable. My mom's flowers arrived as scheduled and were very pretty, but by the next morning, they were all dead. Very sad that they lasted less than 24 hours after she received them.

I ordered flowers for my Mother-in-law on Thursday to be delivered on Sunday May 12 for Mother's Day. It asked if it was ok if it be delivered on Saturday. I agreed. I paid over $70 and today, Monday May 13 she still has not received her flowers. On my account it states they were delivered??? I contacted them and by my third reply they tell me that the florist and My Mother-in-law had confirmed the delivery. They are either lying or someone else received the flowers and answers yes when asked if they were her. I will never again use this company nor will I recommend them to anyone. They did not even offer a refund. I have been using flower delivery for years and this has never happened before. Do yourself a favor and spend your money elsewhere.

On the web site 1 800 Flowers advertises roses for mothers day. Paid for two dozen by credit card, three days before Mothers day. Flowers were not delivered and no notice was emailed as to why until the following Monday. When they FINALLY did contact me AFTER I Emailed them they said the flowers were not available at the time I ordered them. Yet they are clearly advertised on their site. VERY misleading and downright crappy business practice. Will never buy flowers from this company again. VERY POOR CUSTOMER SERVICE!! Save your money, total rip off, buy elsewhere.

This company is a joke. My mother flowers was never delivered. When I called customer service they inform me that they don't understand why the flowers was never delivered. This was suppose to be a Mother's day gift. Don't use this company. They suck.

I actually received flowers that wilted after a couple of days. I was sad about it and called. They sent fresh flowers and made it right immediately. So impressed. They didn't need to do that and I didn't pay for them, but all my orders since have been through them!

I ordered flowers for my mom for Mother's Day, paying an extra fee to have them arrive by Saturday. Flowers did not arrive. Called customer service and it took them 40 minutes to figure out what was going on. They promised they would arrive Sunday. By the end of day Monday, they had still not arrived. Spent another 40 minutes on the phone with customer service and they originally refused refund. I posted a negative review on Twitter and finally they offered a refund and a re-delivery of flowers. I'm not holding my breath. I agree with the other reviews on this site that this is a poorly-run company with bad customer service. I will not order from them again.

I ordered my wife the 30 tulips and a box of chocolate for Mother's day. This is the worst flowers I have ever seen. They were almost dead when we received them on Friday. My wife did everything she could to perk them up. If this is what people receive from you all you will not be in business very long. I am very pissed off about this. This was the wrong time for this to happen. I will take my business elsewhere from now on.

Mother's Day: 1-800-Flowers advertised same-day delivery for orders received by a set hour. I placed my order from the selection of arrangements they offered for same-day delivery. An hour later, an 1-800-Flowers representative calls to say the arrangement they advertised on their site is not available for same-day delivery. However, they could deliver 24 long-stemmed roses in a silver vase the same day. I agree and tell the rep, the most important thing to me, is an arrangement delivered that Mother's Day, Sunday. -- NOTHING IS DELIVERED -- I receive a call Monday, the original flower arrangement I ordered Sunday morning is now available to deliver on Wednesday. This is the second time they have missed a specific delivery date. Subpar.

My husband ordered flowers to be delivered to my office the Friday before Mother's Day. When I arrived home, he asked if I had received them. I stated no and I left at my normal time. I called back to the office to see if anyone was still there. The answer was no flowers had been delivered. The flowers arrived after lunch on Monday. They were DEAD. Expectedly so considering the weather. What a waste. My husband had great intentions to make my day special and this was awful. I will NEVER use, recommend or suggest this company to anyone. After calling to complain they said we would get a refund. We will see. Based on other reviews I am not sure.

I ordered a bouquet for Mother's day and the flowers were never delivered. The florist called my mom instead of me to ask her to pick a more expensive bouquet and said they couldn't delivery the original one. Then I called today to request a refund and a customer service agent said a supervisor would get back to me by 1 PM eastern time. No one called back so I had to call back again during work.

I placed an order online for delivery on Mother’s Day. I placed the order on Friday for delivery anytime on Saturday or Sunday. The flowers were never delivered and I received no information as to why. On the Monday following Mother’s Day, I called 1-800-Flowers and they had no explanation as to why it wasn’t delivered and said that, “maybe the florist ran out of materials.” Okay... They asked if I wanted them to attempt delivery yet couldn’t guarantee that there was any more likelihood that I wouldn’t experience the same problem again. I asked for a refund and after I was placed on hold, the phone call was disconnected. Could have been a mistake or a dropped call on my end. Who knows.

I am rating 1-800-Flowers as zero! Had to put at least one star or I couldn’t continue. I will never ever do business with them again. The flowers were delivered 2 days before Mother’s Day to my 91 year old mother. The flowers were dead!! After 45 minutes on the phone with them they wanted to only give me 60% refund. I don’t think so! They are sending the flowers out again tomorrow. Because my mother wanted the flowers! If they come the same way I will insist on a refund! Do not ever buy from them!

Do not do business with this company; they are too big to care about the individual. They have let me down on Mother's Day no less than three times, the latest being Mother's Day 2019. And while it's possible the fault was not entirely theirs the first two times, yesterday it was absolutely all on them. They failed to deliver my mother's flowers in time, then had the nerve to offer me a $20 discount on my next order as a peace offering. I don't think so. Worst of all, they said they couldn't help me because "you know, Mother's Day is our busiest day." Yeah, I know that - it was 1-800-Flowers that wasn't prepared. So my advice is to put your money toward a company who really cares about their customer base - because 1-800-Flowers definitely does not.

Ordered a Mother's Day gift easy processing and delivered on time - Spoiled! Ok, so ** happens. Went online to customer service, filed a complaint and scheduled a reorder - No Confirmation! Called the next day and barely received confirmation the reorder was received, scheduled for delivery in 2 days and that I should receive an email - That didn't happen! The rep stated that my order will be double checked for freshness. This should have been done before first order and frankly losing confidence this will ever happen.

I purchased online the Large Amazing Mom Bouquet and the delivered product was nowhere near what was ordered. Order was placed 5/10 at 7:30AM, received a text indicating it was being processed at 10:07 AM and they were delivered at 6:10/15PM. I called and complained and was told I’d receive another arrangement on Saturday. Then I got a call stating they would not be able to process and deliver until Tuesday, May 14. Totally defeated the purpose. These were to be for my mother on Mother’s Day.

I ordered flowers to be delivered on Sat 5/11 for Mother's day, On Sunday May 12th flowers still not delivered. Emailed Flowers.com they said they would redeliver. As of Monday May 13th Flowers still not delivered. Called 1800-# they said they would send them out today, or give me a refund. Not happy that my 84 yr old mother had to wait around for 2 days and not receive her flowers as promised by 1800-Flowers. I would not recommend them at all.

Spoiler: Was picking out the perfect order for my mum a waste of time? Yes, yes it was. I ordered Mother's Day flowers the other day. Since I live several states away and was unable to travel to her. After I placed the order I decided to read some reviews. I quickly became worried when I saw a lot of complaints about orders being wrong, or just never delivered. I was pleased to see a notification when the order was delivered to the address on Mother's Day. However, when my mum sent me a picture of the flowers (To say thank you) it looked absolutely nothing like what I had picked out. Not one single flower, it wasn't even vaguely close. I sent an email and just got a generic message back saying they would like to schedule a re-delivery and "We will also issue you a $20 Savings Pass, good towards your next purchase". No thanks. Extremely disappointed.

I ordered flowers for my on Mother's Day on Thursday for Saturday delivery. The order process took close to 30 minutes. The flowers never arrived on Saturday. I made a call Saturday and the attendant said they could deliver on Monday. Unfortunately, Sunday was Mother's Day. When I expressed my concern they told me they would get flowers delivered on Sunday. Flowers never arrived. That call also took close to 30 minutes. I called the complaint phone number on Monday. All they could say was I needed to re-order. At this point I have invested 90 Minutes of my time and my mother never got her flowers. Horrible customer service. Attendants can barely speak or understand English and just don't care. I will never use this company!!

Look at all the 1 star reviews from 5/12 & 5/13 2019. That's because Mother's Day was 5/12/19 & no one's mother received their flowers by Mother's Day. We all paid for Saturday delivery but that didn't happen. They did leave a message Saturday afternoon asking me to call so they could tell me they didn't deliver my flowers but they knew my mother would still want them on Monday. Baloney, all they knew was they didn't want to have to refund any $$$. I hope someone from ESPN radio reads this & they stop sending business to this company. I know they lost my business for life. My order number was **. Thank You.

We tried three times to change the delivery address and they couldn’t do a simple thing like that. We finally caught a lucky break and got an English speaking supervisor who cancelled the order and admitted it should have been easy to do, and that they’ve gotten a lot of complaints. By that time, we had called Amex to cancel payment. It took a lot of time and aggravation. Should you use them? You decide.

I ordered my mom flowers for Mother's Day. The order was placed, I received my confirmation email, great! 7 hours later, I get a call from them. I answered, and no one talked for a full minute. I called back, and got someone on the phone, turns out the lady didn't know why I was calling. Okay, so I said bye and hung up. They called me back while I was on the phone, left a voicemail, that said I need to call them, okay...so I call them back a 3rd time. This time, the lady tells me my order cannot be delivered because what I ordered is out of stock. So I tell them to refund me, the lady apologizes and tells me she cannot refund today, as it is too late, I will have to call the next day. I also received and email from them, saying they can deliver an "equivalent" item. So, I said okay, I'll call tomorrow.

I ordered my mother Lavender flowers two weeks before Mother's Day. The picture was that of a vibrant purple plant that I was sure to pit a smile in my mother's face. What she got was limp, dead, gray plant that looked more like oregano than beautiful Lavender. These people instead of a full refund offered to redeliver on 5/29. Mother's Day was May 12, what use are they on the 29th? And the promise of delivery by a local florist? More like delivery from a florist 2 states away. Now they're only offering a partial refund for the delivery of a dead plant. Do not purchase a single iten from these people. Walmart sells better and cheaper flowers than these people. What a shame. Thank you for ruining what was supposed to be a nice mother's day surprise.

Ordered from this company a long time ago (5 years or so) and I didn't have any issues, so I decided to order some flowers for Mother's Day for my Mom. Flowers never showed up even 3 days later. I wish I would have read the reviews here first. Talked to customer service via website chat and they offered to still make the delivery. Told them no I wanted a full refund or I'll open a Paypal dispute since that's how I paid. They gave me an offer for 50% refund or something, again I told them full refund or Paypal dispute. They cancelled the order and said I'm getting a full refund, but I don't believe it till I see it. TLDR don't use them, I should have just called and used the local florists like I usually do.

I had ordered flowers for my sister to be delivered Friday, May 10th. When I spoke to her Sunday, 5/12, she said she never received them. I called to ask what happened. They said they tried to deliver it, but could not find the address. They never called my sister, whose phone number was provided and listed on the order. They also never called me. I asked to be credited. I was told I need a manager & none were available. I was on the phone for 48 minutes & no one ever became available. I hung up and called back again on Monday 5/12. This time I was told they tried to deliver, but the recipient was not available and they are unable to credit me. Meanwhile the delivery was to her office, where many people work & could have signed for them. I wound up having to call the credit card company to get the credit. Never again will I purchase from this company.

Ordered for Mother's Day delivery on Saturday. One day early. They never showed at all. Made for a great surprise. Just not the good kind. Called Monday and they have no idea why they did not show up. The order was placed and paid for. They offered to call her and apologize. Gee thanks. This is the second time this has happened. I will shop for flowers elsewhere for all my future orders. I would advise the same unless you want the flowers to arrive 2 days after the funeral.... Still trying to get my money back.

My son sent me a sunflower bouquet for Mother's Day. They arrived two days ago by FedEx in a box with a ball jar to arrange them in. I followed directions of cutting an inch off the bottom, etc. and looked forward to the flowers opening up. Two days later they look withered and ugly. I usually post flowers my son sends on Instagram but I can't this year because I don't want to embarrass him. It's the thought that counts but I feel really bad that my son wasted his hard earned money on such a flimsy ugly bouquet!

I just finished a long complaint letter to this company so all I can say is DO NOT ORDER FLOWERS FROM THIS COMPANY. I placed an order for my 91 year old mother to be delivered the day before Mother's Day and like so many other people on this site it was never processed, never received, and every time I called (4 times) I had to go through the same difficulties with agents that struggled with the English language. They told me they would issue a refund and didn't, then told me "it is out for delivery" which it wasn't, and then when I called to request my refund AGAIN, THIS MORNING, TWO DAYS LATE, they wanted to "redeliver". It is a scam. Worst online order experience ever and it ruined my mothers day too- all the phone calls, the lies, the time wasted.

Ordered flowers for deliver on Mother's day and was told it would be delivered 5/11/19 or 5/12/19. Got a delivery confirmation on Saturday 5/11/19 so I called my mother to make sure she got them. She had not and no one had rang the doorbell or knocked on the door. She checked the porch and there was nothing there. I called customer service and was told the delivery confirmation was early and was assured it would be delivered. The flowers were not. I called on Sunday 5/12/19 and was again assured the flowers would be delivered. Again, they were not. I called on Monday 5/13/19 and was refused a refund. Apparently 1-800-Flowers is OK working with people that do not actually deliver the product then stealing your money by refusing a refund when the product is not actually delivered but marked as such.

Received Mother’s Day flowers the day before. Second time the flowers were poor quality and died within a day. Complained to the company and they offered a redelivery of a bouquet of “comparable value”. I did that the prior time and they sent a lousy bouquet that also died in a day. This time the only thing that would make me happy was a full refund to my kids who sent it to me. They refused. Do not waste your money on this company. They use poor quality flowers, charge a premium price and do not satisfy the customer. Better to find a local florist yourself directly.

I placed two orders for Mexican Mother's Day (10th), when I checked out I used PayPal. So the day of the delivery, nothing gets delivered! I knew that PayPal put a hold on the funds for the flowers so I called them to see if the charges went through but the money was still in their account. I called 1-800-Flowers to check on my order and they said there was no order on file for me and that I probably never placed the order. I told them I was sure that I placed the order because I checked out with PayPal and they were holding the funds in their account until my order was shipped.

I ordered a lilac plant for my 91 year old mother for Mother's Day. I ordered well in advance and paid extra for a Saturday, May 11 delivery. The flowers were not delivered Saturday OR Sunday. I did call after my initial order to change the verbiage on the card that was included. I think whoever took this information down, messed up the order. When I called them today to see where her order was, I was told it would be delivered today. It was not. I noticed tonight that this plant is not even on the website now.

I ordered 2 bouquets from 1-800-Flowers to be delivered for Mother’s Day to my grandmother and mother respectively. The first delivery was to my grandmother and she called to tell me to get my money back because the flowers looked like they were over a week old when delivered. I was sent pictures of the bouquet and not only was everything drooping and dying, but I also paid for the upgrade to 30 stems and what came was less than 10. I called customer service and gave them a chance to redeliver. Well that was a mistake because I received the exact same trash that was delivered the first time.

I ordered flowers for Mother's Day 2 days before the holiday. They were not delivered and the company does not reimburse for that. This company does not understand the meaning or the value of good customer service.

This company is a complete joke. I ordered my mother flowers on the 5th of May for a May 10th delivery, did not come Friday. Callled and they guaranteed delivery by today (Mother’s Day). Guaranteed they would be there today; but nothing again. I have spent more than two hours on the phone with this joke of a company. Please DO NOT do business with 1800FLOWERS. Very disappointing.