1-800-Flowers.com Reviews

Well here we go guys... Another dissatisfied customer posting... This company is a SCAM. I ordered flowers last Valentine's Day (2018) to be delivered on Valentine's Day. And to my surprise at that time, the flowers did not arrive, even though I had received an email confirmation that the flowers were in fact delivered at 1pm. We have a security camera on the front door step, and reviewed the footage, and no flowers were ever delivered.

I have used the same service in years past, so I am on their email mailing list. This year I decided to up my purchase for Valentine's for my wife. Being on their advanced mailing list for discounts I placed my Valentine's order weeks in advance in January with a scheduled delivery on or before February 12. Since I know this is a busy and hectic time for this business and deliveries can get delayed due to number of deliveries. So I am playing it super safe... On the 13th I call asking, "Where are the flowers?" I was told the product I selected was not available.

So I ordered some flowers for my girl for Valentine's day and found the same flowers for a whole lot cheaper. I called them back no more than a hour after I ordered to cancel and get a refund. They said ok. I never got a email saying it was canceled or not. I called back the next day. They said it was not canceled. Now they said they can't give me my refund this week but next week. Then he said he can't do it. I told them to let me speak to his boss. He said ok. Had me on hold for 2 hours just to hang up. I'm calling my lawyer and I see a lot of people on here are experiencing the same problem. If we all get together together we can turn the hundred dollars they don't want to refund to thousands and get them shut down for all the BS they doing to people. Who is with me.

Ordered flowers for same day delivery, money come out of account as soon as I placed my order. Flowers were not delivered at all. No response from 1-800-Flowers.com. Tried emailing several times. Hope I will at least get a refund.

I just read through so many reviews that mirror my own that I don't really care to go step by step and relay what a shocking amount of individuals have already shared. The magic trick is multilayered. The language barrier is pure genius. When the customer screen resets without any indication of a message sent and there is no information on the order whilst logged in... You get to speak to someone who, as it plays out in real time is following a script. It took over ten minutes of slowly announcing my order number and having it read back to me incorrectly to establish the status of my order. I'm getting irritated again so I'll say in closing that I after the calls I checked my email constantly for the follow up on the call to rate the performance of the CSR. Of course nothing. They're doing what they're told their job is. I'll. Never. Purchase. Anything. Without. Consulting. Consumer. Affairs. Nightmare.

Being out in a California and my mother in Texas. I wanted to make her 50th birthday as special as I could. So I decided to give 1-800 Flowers a shot. Boy do I regret that, the flowers displayed in their website are far from what is actually delivered. When I called the first time I explained I was displeased with the service and was offered a 50% refund. I declined and requested a full refund, after 10 minutes in hold the rep came to the line and told me my refund would go back to my credit card. I specified if I was getting my full refund. She stated no, I asked for a supervisor and she placed me in hold, only to hang up 10 seconds later. Long story short... 45 minutes later I finally got a supervisor on the line and she stated I would be receiving a full refund. Avoid this company at all cost!

Confirmation emails mean nothing to this company. I received a phone call from customer service at 9:07 P.M. on February 13th to say the flowers I ordered for Valentine's Day won't make it. I was told they can get delivered on February 19th. I asked for a refund. I hope I get my money back. I won't be using this again! Seems like they ruined a lot of people's Valentine's Day.

Truly unbelievable that this is an operating company given the fact I've spent hours on the phone and on the company's chat help service attempting to cancel my order. They lie. They don't communicate. They probably won't refund me even though they said they would. ZERO EMAIL CONFIRMATION after 24 hours. They have absolutely ZERO clue what they are doing. Shame on their management. Shame on their CEO, Christopher McCann. A child could provide better service and communication. PLEASE DO NOT SPEND YOUR MONEY HERE. Warn your family and friends as well.

I ordered flowers to be delivered for my wife and paid $184 to have them delivered the day before Valentines. At 6:18 PM I got notified that the flowers were delivered, I checked the porch and nothing. I contacted 1-800-Flowers at 6:25 PM and told them they were not delivered. I was told that the "delivered" notification only meant that they left the florist not that they had actually been delivered. So I was told to call back after 8 PM. 8:25 PM I contacted 1-800-Flowers again, and told them still no flowers. I was then told that they hit their quota and couldn't send any more out for the day.

I ordered a flower bouquet, chocolate and a bear from this website for my girlfriend for Valentine's Day. This was on their VALENTINE'S SALE. The order arrived two days early, which was whatever, however, it is not as it was shown on website when I ordered, actually ten times worse. I called, explained the situation and asked for a refund. I was given the runaround and told their "supervisor" is busy and I was number 3 to receive a callback. Almost 4 hours later, still nothing, so I access the chat to again ask for help/refund. The chat representative did not help me and said he could not pull up my order, and to refresh the chat and try again with a new representative. I did not do that. I called on the phone again, spoke to someone and asked for a supervisor.

I will be out of town for Valentine's Day so I wanted to send flowers to my wife at her work. I ordered the flowers for delivery on February 10th to be delivered on the 14th. Due to unfortunate circumstances my wife is no longer working at the delivery site. I called on the 11th to change delivery location to my daughter's address 5 miles away. I talked to 3 different customer service representatives and all 3 refused to change delivery location... I could understand if it was less than 48 hours prior to delivery but 4 days? Will not waste my money here ever again...

Worst experience ever trying to order from 1-800-Flowers! Nobody speaks very good English and it always sounds like a birthday celebration in the background. They mess up my order and put you on hold forever and then disconnect the call so they don't have to deal with it. I spoke to a supervisor and he made it worse by duplicating my order charging me twice for the order. I had paid extra for it to be delivered on a certain day and they delivered it on the wrong day! Try explaining all this with someone who can't understand English! What a nightmare!

I placed a $70 order online for Valentine's Day 2/14/19. I received an email that said, without giving me an option, that the flowers would not be delivered until 2/19/19. I called the 1-800-Flowers number and hit the extension for existing orders. I got a recording that this line was only for new orders and immediately disconnected. I repeated the call, carefully chose the prompt for existing orders and again was hung up on. I went online and texted a customer service representative. They told me the order could not be cancelled. That it was already shipped. (I had ordered it only 2 hours before, the website stated it was not due to be shipped for another 5 days.) I asked for a manager, I was given another 800 service number to call. I called that 800 number and was told again that they could not cancel the order even though they had unilaterally changed the delivery date without consulting me.

People pay a lot for your product. I received an order from someone today and looks absolutely NOTHING like the product you portray! You show these beautiful bouquets on your site and what the customer gets is not even close.

I've read a few of the other complaints now and mine seems to be the same. I found out that my wife was not going to be at work so I needed to change the delivery address. I went online and found a form through customer service for making changes to your order. I entered all required info and the form simply resets. Did it again and again to no avail. Then I call. Customer service rep had terrible English, never asked me any info about the order. Just issuing a blanket denial of help. She stated that they will not change or cancel any order. All you can do, it seems, is dispute the charge with your bank. This feels like fraud to me. I wish there was help available.

I purchased prior to Valentine's flowers and they promised one bouquet and delivered a completely different mess. I called customer service and in his broken English all he could promise is a re-delivery after Valentine's or a refund. I took the refund that should make it to me 7-10 business days. I am so horribly disappointed in their bait-and-switch game. I will rate them on other mediums and show pics of the difference. They should not be allowed to do this to customers. The bouquet delivered looked like it was prepared by a two-year-old.

I placed an order in error, tried to correct it immediately, and was unable to do so because my order was "confirmed"!!! This is a terrible business practice. I will not be ordering again. Also, when the flowers arrived, they were so unbloomed that they looked like green twigs. I feel that this should have been included in the description if this was the way they were to be delivered so that I could have made the right choice for my needs. Customer service both by phone and email was useless. I will not be ordering again from 1-800-flowers or any affiliates.

Worst experience ever. Ordered online for 2/6 delivery. Flowers started to die the next day. Recipient called to report the poor quality and was promised another delivery. I got an email 2/8 saying they could not deliver!!! I called and was promised delivery on 2/12. I called on 2/12 and was told I could not get redelivery until 2/19!!! I asked for a full refund because I have wasted enough time trying to get a FRESH flower delivery in a timely manner. I did find out they contracted with a florist in New Jersey for a Pennsylvania residential delivery, which I thought was very odd! I guess they're after the cheapest guy around... It was a totally frustrating experience to try and call to resolve any issues, since their "customer service" agents clearly did not speak English as a first language.

Ordered flowers and a Teddy Bear for delivery between 9am and noon today. Paid extra to make sure they would be delivered within this time frame. Noon rolls around and they had not been delivered. Yet, I received an email at 8:58am saying they were delivered. I called 1800 Flowers to check the status of my order. After being on hold for 20 minutes I'm told the florist will contact me asap regarding my order and that 1800 Flowers can confirm my order was delivered at 11:42am. This was not correct. I ask a few questions to get a better idea of what's going on... No clear answers. Just that I would be getting an update soon by phone from the florist.

Not only did the flowers not arrive in time for the funeral, but when I called to request a refund, they bantered back and forth with me for about 30+ minutes. As the woman was about to give me the refund confirmation number, they somehow disconnected the line. When I called back, they bantered for another 15 minutes before telling me that it would take 1 hour to get the confirmation number and "someone" would call me back. 1 hour later, I called again and was told that it would take 24 hours to get the refund confirmation number. When I asked to speak with a Supervisor, they told me they were on another call and that I would have to call back. I insisted that I would wait to speak to the Supervisor, and here I am 20 minutes later, still waiting. Not only did the family not receive my intended gift of sympathy, not only have I not received my refund confirmation number, but I also can't get this hour of my life back.

I ordered flowers for my wife for Valentine’s Day 3 days before. I then found out she will not be where they would be delivered. I tried using the online form to change address and it simply reset the form over and over. Got in touch through a text message and they said they cannot change the address because it has already been assigned to a shop. I said, "That’s fine. I would like to cancel my order." "No sorry. We can’t do that either!" So I have to try and dispute the charge through my credit card company. On top of that I then looked at other companies and they were all cheaper. So they are not only the most expensive they also have the worst change policies I’ve ever seen!

The business does not seem set up as a scam, but works the same way. Ordering is easy. The flowers are never delivered. If you call customer service, you get people who barely speak English that cant understand you. They say they will help you or fix the issue, and may promise refunds or coupons - you will not get that either.

Very bad service and worst customer service. Tried to add something to my order after 5 minutes and they wanted to charge me 20 dólares delivery fees... Tried to speak to a supervisor. I could not. Tried to cancel my order... They did not want and they could not give me cancelation confirmation number. First and last time I try to buy something in 1800 flowers.

I ordered flowers on a Friday to be delivered on Tuesday. I found out Monday morning my wife will be on a plane for work and will not be back until Thursday. I called the company to change the deliver date. They refused to allow me to change the deliver day. I then informed them I wish to cancel the order. They refused to cancel the order. I asked to speak to a supervisor, they refused to allow me to speak to a supervisor. This was my first time doing business with this company and the last. I am amazed based upon my experience they are still in business.

Went to order a bear and balloon for my niece after her surgery. Was sending the gift to the hospital but they ended up going home. Went to change the address and it was a process. Ended up calling Customer Service and it was TERRIBLE. They gave me the cat and mouse game. I was canceling my order, after 3 phone calls I received my money back for the trouble. That was last week, checked my account today, noticed they took the money back out. Worse company I have ever dealt with. WILL NEVER TAKE MY BUSINESS TO THEM AGAIN.

They wouldn't allow me to cancel the order for my daughter or change the address. I explained she didn't want the flowers. Bad customer service. They tell me it is with FedEx but I haven't received any notification about tracking number. I would not do business with this company.

I ordered flowers for my Mom as a surprise. The bouquet I ordered was bright and colourful however what she got was white and not bright or colourful. They are pretty but probably worth half of what I paid for. She was happy because it was a nice surprise. I have ordered from other places and they’ve always been nice. I thought I’d try this company because of a promotion. I’m not sure it was worth it. I won’t order from here again. Very disappointed. And I might add they are NOT by any means inexpensive.

My husband ordered a pricey arrangement that included flowers and signature add-ons. He wanted to surprise me at work the day after our marriage. The flowers never arrived. They reportedly began an investigation which they concluded in two days. The resolution was a $20 refund. This is not the first bad experience with this company. For Mother's Day I ordered a sunflower arrangement to my mother in law to be and when I saw what she received, I was mortified. I did not file a complaint but I vowed to never order from them again. Neither of us will ever order from this company again. As Valentine's Day approaches please reconsider placing an order with this company.

We called to deliver flowers to someone in mourning, they never delivered. Not only that, they charged us twice, they will not refund, and they will not deliver. THEY ARE A SCAM. DO NOT ORDER THROUGH THEM.

First, no way to reach customer service except out-of-country operators who do not understand anything you explain. Told no supervisors ever present. Only email ever received said fruit bouquet not delivered. But they did nothing about it. Have repeatedly phoned and emailed with no response. Have no idea what to do next. I would NEVER attempt to use this company again. Don't even know if it is a legitimate company.

1-800-Flowers.com has committed FRAUD! Instead of refunding my money for flowers I never got, they charged me again a higher amount. I was supposed to be refunded $44.39. Instead of refunding the money they charged me another $75.58. A total of $119.97 for flowers I never received from them. I have contacted my bank and they are sending me a form to fill out for the fraud that was committed. They will then report 1-800-Flowers.com to the authorities.

DO NOT get flowers or any services for this company. I sent flowers to my Grandma for my Grandpa passing and my bill was $71. The next day I look at my account and had THREE charges for $71 dollars on there. Called customer service and was told it was “pre-authorization” and would be put back into my account within 48 hours. I asked them to send some kind of proof where I consented to this. They could not provide. “We do not have that Ma’am” is what I was told. Exactly I read everything- nowhere did it say anything about pre-auth, extra charges, anything. Absolutely a scam. DO NOT USE!! SCAM! SCAM!!

I ordered a very common plant 1/29/19 and they never delivered it. They took my money immediately. They kept pushing back the delivery date. Finally I said, "Forget it." I asked for a refund, a week and a half later they said it takes 24 hours to send me an email stating the refund has been processed well 72 hours later and two phone calls later to their customer service center, I still haven't even received that email. I found out that the first time I request the refund, the person who I spoke with who kept calling me the wrong name, didn't even process the refund. Second call, they supposedly processed the refund but I still have not received that email or my refund. I asked to speak with a manager 4 times and they refused to let me. I have worked in customer service 11 years and I have never had such terrible service. BASICALLY STOLE MY MONEY!!!

Ordered a bouquet that looked awesome in the picture for my anniversary. Ask for them to call me before it arrives at my wife's work and asked it to be delivered after 4. It was delivered at 12... She wasn't even there so they just left it. When she finally got there at 4 she send me a picture of it said thank you it didn't look anything like what I bought. I paid $120 for a bouquet that I could have gotten at Walmart or market basket. So the bouquet I got looked nothing like what it did in the picture. They didn't deliver that the correct time and they didn't call me so everything that I paid for I did not receive. I called customer service and they tried to offer me a 50% refund. As I complained further they offer to 75% refund and then never gave me my refund. Very disappointed with this company and I will never shop at them again. They put no effort forth to regain my business. I wouldn't recommend them to anyone ever.

I had no idea 1-800-Flowers was so sticken HORRIBLE! My flowers were not delivered on the day I selected. When I called to inquire the rep was not helpful at all. All they did was ask me a million questions about the order as if they had no record of it at all! Smh this is awful! Omg! I so hate this company. I as am severely pissed. I dont know what this site is or what "not accredited" means for 800 flowers but I'm writing another review to the BBB. This company needs to be shut down!

I placed an order yesterday and was charged $76.81 yesterday. Imagine my surprise when I was charged another $76.81 today. That is $153.62 taken out of my account for one order. I called customer service, “Oh we’ll refund you in 5 days.” I asked why this happened, “our system glitches all the time.” If it always happens, it needs to be fixed.

I placed an order 8 days in advance of the delivery date. I noticed that 1800Flowers charged my account twice. I called and spent 25 minutes trying to explain the double charge on my account and the gentlemen with the HEAVY accent from India just kept reminding me to give him a good review on the survey. I finally, after asking several times, got transferred to the billing department.

Fruit basket - 24 hours delivery means when they get around to it. They asked for a number and email address but did not bother to call when nobody answered the doorbell. Never received an email confirmation. Had to call customer service 5 times.

So I placed an order this morning for Valentine's day for my girlfriend. I ordered 2 dozen long stem roses. There is a promotion going on using chasepay40 which is 40% off the total, but only for Valentine's Days collection. So I found what I wanted and noticed after checking out that the discount didn't apply. So I called customer service (which is outsourced in India) and they first told me that there is no supervisor on duty. Then I tried to resolve and they applied the promo code but the refund would be 2 billing cycles. They don't know my situation and offered nothing to compensate. So I hang up.

After ordering from 1800 Flowers, I submitted a review to customer service. My recipient was of course very grateful for the flowers but they were nothing like I ordered. I gave feedback that they weren't what I ordered but did not request further action. they took it upon themselves to tell the florist that they would not pay for the flowers so the florist called my friend to let her know they would be coming to pick them up.

This has been the worst services ever. Do not I repeat don't pay the extra fee to have it delivered this next day. I had flower suppose to be deliver to a funeral home and because they got the order in late they want to deliver it the next day. Hellooo the funeral the next day. What good would that do, and then will not put the order in so someone can go pick it up. This is the worst ever. On top of that all the agents speaks the worst English ever!!! Don't do it. Go somewhere else.

Terrible experience. Ordered a tasteful arrangement for my Grandmother's 87th birthday well in advance of the date. They took my money just fine on the website with no indication of any issue. Day of, I receive a call from India informing me that the address is outside the delivery area for that arrangement. Gee, that would have been great to know in advance of the date. They stated they would be sending a "birthday arrangement of two dozen mixed Roses" in its place for the same price. Sounded okay, even though it would be arriving a day late.

This has been the worst experience ever! This company failed to deliver my order not just one time but now twice as of today. They tried giving me some lame excuses as to why etc. I have spent wasted time on the phone with hours totalling over 4 the past day just to learn they wanted to schedule my delivery for 4 more days. The deliverance is horrible and the promises along with the lies are just too much. I will be notifying everyone I possibly can on this experience and the lack of respect, care as the customer. This has been rather frustrating...

I ordered the pooch party flower arrangement with balloon for my wife’s birthday. She is a dog lover. The balloon and flowers arrived and the flowers were fresh and in excellent shape. But no stuffed pooch. Won’t be using this company again.

My order was never delivered. When I asked for the Florist's name that was suppose to make the delivery, they said they could not tell me due to privacy regulations. They do not have reliable florists to deliver flowers. Do not use them.

In response to the company's satisfaction survey - which focused on the OVERSEAS CALL CENTER operator performance rather than the outcome of the transaction I had pre-paid for in good faith - I answered: "If Marie Abbygail was responding per 1800flowers corporate guidelines then the problem is not so much her competency, but the standards with which the company conducts business. Unfortunately my call only resulted in a drawn-out waste of my time. I suspect that Marie was reciting the script exactly as she was trained to do, and where the script left off she repeated my own comments back to me as if it was her own unique understanding of my issue.

Ordered same day balloon delivery for my Granddaughter's birthday. No time during the ordering process was I notified that the delivery could not be done as a same day. Received an email 2 hrs later stating there was a problem with the delivery - no other explanation. I called customer service and talked with a representative named Anna who barely spoke English. Kept placing me on hold and kept contradicting herself.

NEVER AGAIN. Failed to deliver on my deceased nephew's birthday. I cannot believe the total FAIL. Been on hold now ten minutes for an explanation. This was a somber day to be recognized. UNREAL. Who does this!? Find another service. I cannot even get a human on the phone.

I regret that I had to assign even one star to 1-800-FLOWERS. I recently ordered flowers to be delivered to a friend who lost a family member. I paid extra for delivery on the day of the funeral. On the scheduled delivery day, I received a call and an email from 1-800-FLOWERS indicating there was an issue with my order. I called and spoke with a customer service representative who could not speak or understand English. I was told there was no issue and that the flowers would be delivered. They were not delivered. I called customer service again the following day and again was put on the line with a representative that could not speak English.

In the past 2 days I have received 2 separate flower deliveries to my home- I have been ill and these were gifts from a friend and also cousins. I received boxed orchids. It is obvious to me that orchids should not even be an option for delivery in the middle of winter to certain parts of the country! What is 1-800-FLOWERS thinking in offering such incredibly fragile plants for delivery - this week the polar vortex too!! Both orchids arrived frozen and when brought to room temperature went limp and shriveled up. I was heartbroken. When I called 1-800-FLOWERS to request another arrangement to be sent as a REPLACEMENT. I was in the phone for 20 minutes. The customer service rep probably put me on hold 5 times to speak to her supervisor. Each time a different delivery date and different arrangement was re-substituted. Unbelievable! Do not use this company as recipients can be so disappointed!

I had purchased Flowers for my 95 year old Grandmother who lives out of state. They arrived frozen and completely trashed. So I made calls to the company trying to get 100% refund, no surprise you are calling INDIA. You will be lied to... No manager on site etc etc... You get put on hold on after you tell them that you've already heard their repeated promises of 50% refund, 75% refund. They actually said to me that they need to speak to my 95 year old grandmother who lives in a nursing home and have her send the old flowers back for a product review. This company is unreal!!! You make more phone calls, just to hear the same promises and guarantees. Now we will wait to see if the refund even shows up. Complete failure of a company. Terrible business practices. Scam??? Do not use 1-800-Flowers.com. I never do reviews, but this needs to be said and people need to know that this business is AWFUL.

The ordering process is fairly straightforward, you find what you want, you provide information and they take your money. The ONLY issue is that if they don’t deliver your order they won’t refund your money. You read that correctly, they take your money even if they don’t deliver your order. I don’t think I need to elaborate on this.

I spent $54.41 for a Birthday Flower Delivery paying an additional $17.21 for next day delivery. To no avail it was never delivered. Do not use them. A complete scam. Totally ruined my friend’ birthday.

DO NOT ORDER FROM THEM. THEY WILL STEAL FROM YOU. I ordered 2 arrangements for my sister's funeral. They deducted for the 2 arrangements together, Then deducted for each arrangement separately. They claimed they only saw one order in their system, not the duplicates. It wouldn't have been so bad if they acknowledged the error and corrected it. But they didn't. Now I have to file for unauthorized activity on my account. Meanwhile I am out of money. I had a problem once before with flowers that were supposed to be delivered before a funeral. They said they would send a note to be sure of delivery. I never saw the flowers. The florist said that if the order was placed after a certain hr, so they wouldn't have confirmed that delivery time. But now I know you can't trust them. Hope I don't have to file suit.

I ordered a $49.95 bunch of flowers for a sick friend and after I hit submit was shocked to see they tacked on another $30 for delivery fees, bringing the total up to $79.95 for a basic vase of flowers! I immediately called customer service to cancel the order and the rep offered to cut the price by 50% if I'd follow through with it. Despite this entire interaction taking place within 15 minutes from start to finish I was told it would take one to two billing cycles AKA (one to two months) for the refund to appear on my credit card statement, in other words beyond the deadline that I can dispute the charge. I will NEVER AGAIN use this SCAM COMPANY for anything in the future.

I ordered an arrangement online for my mother's birthday. A few hours later they called asking permission to substitute yellow roses as the florist was out of those. I agreed but with a 20% discount. They ultimately delivered an arrangement. My mom sent a picture and I nearly dropped my phone. They had substituted way more than the yellow roses and the arrangement looked like a five year old stuck cut flowers in a vase... I shouldn't even refer to it as an arrangement.

Have to share my experience with 1-800-Flowers.com today. I hope no one else experiences their awful service. I would avoid using them at all costs! Today is Nana's 93rd birthday so we ordered a floral arrangement with a balloon to be delivered to her today. Around 10:30 am, I went on 1-800-Flowers.com website, selected same day delivery options, selected an arrangement, entered all the delivery and billing information, and placed my order.

I placed a order on 1/25/2019 for almost 300.00 for flowers for a funeral service that takes place on 1/26/2019. I loss a loved one and ordered flowers for the service and I paid same day delivery and to get home at midnight and find out the flowers was not delivered so I chat online with a customer service person who says, "Oh we called you. The delivery person made his rounds and the flowers did not get delivered." I said, "What? I have no missed call, no voicemail so I was not called." I said, "So, the service is in the morning. When are they going to be delivered?" He said, "Tomorrow." I said again, "What time? These are the only flowers that was ordered." He said, "If the service is at 11:00 am we will try to have them there by then." Really? All the hurt and pain our family going through to have to deal with this mess. This is crazy. I will never order from them again. Shame on them.

In 21 years I never missed a birthday for my daughter. There were times we had no money but there was always something there. 3 days ago I placed my order. Paid for delivery paid extra for the rush fee. The flowers and gifts were never there. Also it showed that no action was taken on my order in their website. Was there a call? No. But I understand that. Was an email sent saying they goofed? No. They screwed that up too. So my daughter called me this evening from the hospital. With no excitement from the flowers. The nerve of the customer service person who answered saying, "How can I put a smile on your face." Also I had to ask for an apology. She said, "I will send you a 20 dollar discount on your next order." Keep it. Your customer service is terrible. When they can't confirm if an order is executed you have problems.

I ordered *in advance* for a beautiful $100 bouquet of flowers to be delivered to my fiancée "during business hours". Well I guess it was my mistake for using 1800flowers because the flowers were shipped via FedEx and delivered AFTER the business closed. I prepared ahead of time to make sure I'm not doing a same day delivery or anything that would possibly screw this up.

I placed an order for same day flowers, they were not delivered. I called to find out the local florist and spoke with her, she stated that she declined the order because she could not deliver it same day. I spent the next three hours speaking to 6 different “representatives” who could not understand anything I said and whom I could not understand in return. They only keep parroting back at me that “another agent is working on the order” over and over and over again. There is no one to talk to, no one to give you information, they would not cancel my order and they kept saying the “manager/supervisor” is busy, aka does not exist. There is ZERO accountability. The worst company I’ve ever had to deal with. I resorted to canceling my credit card to prevent the charges from this company. This is a complete scam.

I ordered a spray for my aunt’s funeral in the Washington DC area. The spray was delivered, however, when I received my credit card statement, I had been charged twice for my order for the flowers; in fact, two different prices. When I called to be refunded for one of the charges, I was told they will not issue a refund because they claimed I order the same flower twice (on two separate days) for my aunt's funeral. This is crazy! These people had charged my credit card for an additional spray.

I placed an order with 1800 Flowers to be delivered the same day. I was in FL and my wife was in San Diego. They took my order which took a long time to process because the agent could not get the area code right. About an hour later I get a call for another customer service agent to review the order. I figured two agents could not mess it up. I get notified by friends in San Diego the order had not arrived. Called 1800 Flowers and found out they released the order to a Va florist. The whole process was awful. This was a time sensitive delivery that they totally messed up. I will NEVER use them again. I will look up local florist in the area I want to send flowers. New lesson learned - look up companies and their ratings before you deal with them. 1800 Flowers has awful ratings.

It's too much different between delivered flower and website catalog. It's just cheating. I lost my face. I have received a picture from receiver of flower with a shock. It's too small and insignificant.

I ordered three arrangements last week to be delivered early today. I am later told they will not be delivered until 8:00 local time, and two of these are going to businesses that close by then. To make matters worse, 1-800-Flowers CALLS the recipients and tells them they are coming! When you try to call in, you cannot reach anyone, and when you get a call back it is from an overseas operator that cannot understand English. WORST SERVICE EVER!

My husband ordered flowers for our anniversary to be delivered to my work. He spent $80 including delivery. I have never seen more pitiful flowers. I would have never asked how much he spent on a gift but when it arrived in such poor condition and only lasted 9 days I had to ask. I was a florist myself for several years in my college days and whoever made this arrangement had no idea what they were doing! The stems were cut too short so they were not in the water, there were 2 roses, 7 carnations (of which some were stems with no flower on, I believe they were chopping the carnations down to make them look like more flowers leaving a bud on each section of stem but these buds don't open if you know anything about flowers) and leaves in a vase I've seen at the dollar store! About $20 value by my estimate!

I purchased an annual membership to 1-800-Flowers for free delivery for 1 year on 11/12/2018. When I went to place an order for flowers on January 8th I noticed I had been charged for the service but was still required to pay for delivery of flowers because the website did not show my membership as active. Since January 8th (today is 21st) I have been fighting with them to get the issue resolved and they have not yet resolved the issue or given me a refund.

We’re in NY, my sister-in-law is in Colorado Springs where her husband is stationed. We purchased a groupon and placed an order on 1-800-Flowers.com. During the order it was frustrating so we called them and they guided us through ordering correctly. We placed the order 3 days early for a simple birthday bouquet with no customizations. We received our receipt and delivery eta emails. Today, 3 days later the order is to be delivered - instead we get an email notifying us it will be delayed 3 more days.

I specifically ordered the “A-DOG-able For Fall” arrangement for someone for a very particular reason. And I got a confirmation email, saying that they would be sending that Fall arrangement (it even included the correct picture of what I had ordered). What got sent, was NOT this Fall arrangement, but something totally different. It had NO Fall colors at all! Extremely disappointed!!! I will NEVER use 1-800-Flowers... ever again!

I ordered a Groupon for my best friend’s birthday to send flowers. The code did not work. Ended up getting a refund from Groupon. I ordered the bouquet directly from the site. I spent $60. They sent a bouquet of cheap bright carnations!!! It looked nothing like the picture. They agreed to send the right one. I called and told my friend. Then they said they could not. No florists available. I cried and asked them to send a nice, comparable bouquet. They sent the damn carnations yet again. False advertising! I’m done! Never use this company. It’s a sham!!!

Ordered the Peppermint Rose Bouquet 18-36 Stems - 36 Stems with Red Vase. What showed up was a dozen or so completely different flowers and only one was in bloom. In addition the vase was nowhere near the same as promised. There was no communication until after we called and complained. They then stated that those items were not in stock. They just randomly picked something completely different. They promised us they would send out 24 roses in a red vase by Dec 27th. By the 29th they had not appeared and they would not give us a new estimate. It took an hour on the phone to get any sort of refund. All in all I'll stick with FTD as their service has always been great. Stay far away from this joke of a company.

Our family order a sympathy wreath to be sent to a long time family friend. Notified over a week from the order date that the wreath wasn't even in stock. All that was offered was an apology and suggested replacement. Very poor customer service. Notice how many complaints they have received on their FB page, this site, etc. especially over the last few days. Usually means a company isn't doing well.

I ordered lilies and a birthday bear to be delivered to my daughter at school on her birthday and paid extra for the bear to be delivered on that day... Well needless to say, the flowers showed up AFTER school hours and the bear didn't show until the following day!!! When I emailed the company about it, they kept blowing me off and telling me that my order didn't have a bear so I emailed them a copy of my confirmation email. All I got in return was an email updating me that the bear had been delivered and they hoped they could deliver another smile for me in the future!! What a joke!! AND... the extra $8 that I paid for, to be delivered on the date needed... I received a partial return!! So I guess thank you 1-800-Flowers.com for the rotten flowers you sent my daughter the day AFTER her birthday. Next year for my daughter's sweet 16 I'll be putting my order in elsewhere and locally!!

Website promises same day delivery and uses a countdown mechanism to pressure you to buy. So you buy and get an email confirmation of same day delivery. An hour or so later you receive a phone call reporting they are not able to deliver and will the next day. Arrangements are made. No delivery the next day, no notification that delivery won't be made. The only way you know is by asking the recipient if they received a delivery from you... Surprise, the answer is no they have not.

Ordered flowers on Saturday, they said they could deliver Saturday afternoon. They called back after 2 hours and asked if they could deliver on Sunday. I said sure... No flowers Sunday. Called Sunday night, they apologized and said they would give me a bigger arrangement and a $20 gift card for my problems. No flowers Monday. Called Monday - after 10 minutes on hold they hung up on me. Called again - they asked for me to hold again - said, "No. Please call me back." That was 40 minutes ago. No call back. MAKE SURE YOU CALL DIRECTLY TO A FLOWER STORE. All of the agents I spoke to were obviously foreign so I'm guessing they offshore their calls to the Philippines.

My daughter in law in another state was seriously injured suffering a spinal fracture of her leg requiring complicated surgery. I wanted to send her flowers to greet her when she returned home from surgery. Saturday, 01/12/19, before noon, I ordered an arrangement to be sent to her THAT DAY. Very late Sat afternoon I got a call from an Asian man with very poor English who told me they didn’t have the flowers for the arrangement I wanted to send. And that he couldn’t deliver it as I had ordered (and paid extra for) on Saturday, but made me choose something else to be delivered on Sunday (he promised). It was not delivered on Sunday.

Placed an order for a cute basket of flowers with butterfly pick for my mother as a thank you. Customer service called me today to tell me the florist rejected it as too small. Call was disconnected while waiting for representative to get back to me from being on hold. I call back again. Get obviously off-shored representative, same as first time, who is hard to understand. They tell me because our call got disconnected, the other representative authorized them to send roses in a box instead. I asked if this was just a box of roses or was there a vase or anything special? And she said no. I said, "I did not authorize that." They said, "Sorry, we already did it." I said, "Well, that's a pretty big deal to me and I won't be using you again."

My 3 yr old granddaughter had her tonsils out so I wanted to send her flowers and a get well bear! I ordered over the phone flowers with get well soon sign which came with a white bear. I asked if they could use the get well Berrington bear instead and she said yes! Well they got the package the next day and it contained 2 thinking of you bears and 2 bags of chocolate chip cookies!!! I called customer service. They wanted to send her Valentine roses, dude that’s not what I ordered, a 3 yr old doesn’t want roses so I then demanded my refund and they would only give me 50% money back! I realize it’s the thought that counts but I am devastated. I tried to do something special...ugh.

I ordered 2 succulent planters - reclaimed wood troughs with 5 small succulents each - for Christmas gifts. I had them sent to me as they were to be received a few days before I would see the recipients and I expected they would need some water. I also wanted to inspect them. The plants themselves were fine though dry as expected. The troughs were supposed to include a liner, which they did not. And one of them had a 2" chunk missing from the bottom with a nail fully exposed. The missing 'chunk" was not in the box, so it was clear that it was packaged for shipping in this condition.

Be aware this company is dishonest. I used them all the time but not anymore. My daughter had surgery and I purchased flowers from 1800Flowers to be delivered. The flowers looked nothing like what I paid for. With how expensive they are and what you get is disheartening. I complained to them and they told me at first they would give me $20 towards my next order. I told them that I will never order flowers from them again. So they said they would send new flowers at no charge and refund me 50%. After a month there were no flowers sent and I am still waiting on a refund. A very dissatisfied customer.

I have used 1-800-Flowers in the past, but will never, ever use it again. If I could give it zero stars, I would. A dear friend who moved to a different part of the country passed away. I ordered a lovely arrangement to be sent to the funeral home, paying with my debit card. The money was duly deducted from my account and notice sent that the arrangement was taken care of.

We ordered an arrangement to be delivered to the viewing of a deceased family member. It was to be delivered on 1/4/2019. We received an email showing delivery on 1/4/2019 @ 3:35 PM. We arrived at the funeral home at 4:50 PM and did not see our flowers. Along with the funeral director, we looked at every floral setting within the entire funeral home without finding our floral arrangement. There was only one viewing at the funeral home that day so it was impossible for it to have been delivered and misrouted.

We ordered a flower arrangement to be delivered BEFORE 5pm. We called the person after 5pm because we had not heard from them and learned that NO flowers had been delivered. We got a call from the person the next day saying they had not gone to bed until after 11pm, NO flowers! They said that the flowers were by the front door that morning? Filed a complaint, nothing happened because the delivery was made! NEVER ORDER FROM THEM AGAIN!

I received an Azalea Topiary, which is a potted plant, on Dec. 22, 2018 from a friend. By Dec. 24 the flowers and leaves were dark and wilted. The dirt felt moist upon receipt and I watered when needed. (I know very well how to care for plants.) I kept thinking the plant would perk up. By Jan. 1, 2019 the flowers and leaves were dried and falling off. By Jan. 5 the plant appeared dead. I called customer service on Jan. 5 and spoke to Tooly (or something like that.) She asked what took me so long to call about my arrangement. She kept calling it an arrangement and I kept telling her was a PLANT and I thought it would perk up. She told me they have a policy that only allows 7 days to process a complaint and there was nothing she could do.

Looks great online. Found what appeared to be a good deal for $39.99. THAT IS THE ONLY MONETARY FIGURE THAT APPEARED AT CHECKOUT, so I thought it was the total. Card charged $64.97! Watch your back with these shysters!

On December 21st, 2018, I ordered two $70 arrangements to be sent to my niece and my friend whom I would be visiting in Christmas Eve. When I saw the arrangements that were delivered, I was mortified! They were tiny and looked nothing like what I ordered. I sent email complaints to 1-800-Flowers customer service and received assurances that they would both be redelivered through a different local florist at no additional cost to me. I was initially quite pleased how quickly they responded and offered to make it right.

I ordered an expensive Christmas arrangement to send for a very special occasion one week in advance. The arrangement that was delivered 3 days before Christmas and looked absolutely NOTHING like what I ordered and was pretty ugly. The recipient of course sent a nice message with a photo of the arrangement. I was shocked to see how inferior it was to what I ordered and called to complain. They apologized and said they would resend the correct arrangement and it would be delivered Christmas Eve. I told the recipient that the flowers I ordered were actually much nicer and advised they would be redelivered on 12/24.

I ordered a Christmas arrangement to be delivered on December 22. I ordered ahead of time, and the money was taken out of my account right away. A few days later I tried to check on the status of my order, but there was no order. Money was still pending. I called customer service and two hours later I had still not found anyone who spoke and understood English. Someone finally said the order didn't go through and the charges would be taken off my credit card in 3-5 business days. When the charges came off, I reordered, only to have the same experience. I was told they were having problems with the online ordering process, so I ordered by phone. Everything seemed fine, and the second charge came off.

Ordered flowers at the beginning of December 2018 for my parents' 60th anniversary and my mom's birthday. Both were on the same day. I ordered the flowers on a Monday, December 3rd and requested that they be delivered that Thursday. Should be plenty of time for the shipping and delivery. Flowers never showed up on Thursday. When I tracked them, it said that they were on the truck for delivery but it would not post an expected delivery time. Flowers never showed up. 1-800-Flowers offered to send new flowers the following Monday. Those flowers never showed up. Then they sent me a $20 coupon like I would really use them again. Mom called me yesterday, January 2nd, and said that the flowers finally showed up. Flowers were basically liquefied and the vase was shattered. Just one month late.

I placed A same day order. When it was delivered, it was not what I ordered, much smaller and the incorrect flowers. It was delivered to a hospital with a black bow on it. When I contacted customer service they said they would redeliver 5 days later. I have sent over 8 emails to customer service and they still have not sent the proper corrected arrangement. I feel that this company does not send with a promote and offer on the website. The entire process was very misleading. They should be allowed to get away with this. All consumers should know this is a terrible company. One note, customer service is on top of responding. The flowers and delivery do not match what they promise.

We went online to order an arrangement for our grandmother who was hospitalized due to an accident. We are on a strict budget but still wanted to send something as we live far away. Not only did the arrangement come in $10 higher than advertised, there was an additional $17 service charge tacked on AFTER checkout. Would never recommend this site. Ever!!

I live in an apt. building in NYC. The sender sent me an email & a flower delivery was to deliver today! I put aside everything to wait. I was told the time frame is between 9am & 8pm. I waited ALL day!! No flowers. I asked them to refund the sender!! I cannot be home 8 hours waiting for a delivery again!!!

Ordered a dozen strawberries from them, they did not the colors right. They also did not deliver the gift message I had written. Really disappointed with their service. Will not use them again, I won't waste time and money on services that don't deliver exactly what you order.

I ordered a large sympathy bouquet from the next day delivery section to be delivered to the home prior to the funeral. It was confirmed with a ten day lead time. I sent an email to correct the delivery date. Two days after it was to be delivered, I phoned the company and customer service could still not reach the florist who was to fill the order. It was obviously not delivered. I was on hold for 90 minutes and did not get the issue resolved. I placed another order directly with a local florist and then called customer service for a second time to cancel my order. They promptly did so with a two cycle credit to my card -- SIXTY days for a refund. Will never use this company again.

Ordered same day delivery flowers with a balloon for my Mother In Law's Birthday 12/24. Fast forward to 12/31, still no delivery and 1-800-Flowers is refusing to refund my $90.00! They have my money - no product delivered for it. Unreal! Save your money, save your frustrations and do not use this company!

My YorkiePoo (Fred) had eye surgery and had just turned two. My daughter who is living in Germany (work) knew I was upset with his surgery and taking care of him was taking a toll on me and the holidays were approaching and I felt down and out. She called me and told me she had something special sent to me to arrive the next day. So when I opened the door and saw flowers in the shape of my dog with holiday decor in a chimney, I could of cried. It was the most beautiful floral arrangement I have ever seen. It lasted three and a half weeks (with watering). It made my holiday one of the best. Thank you.

I tried to order flowers for my grandma’s 99th birthday. They won’t deliver them, because they can’t find a florist to deliver them to “AN AIR FORCE BASE.” My grandma does not live on an air force base. The address is correct. I’ve been a customer for years. This was always my cute go to for all occasions. I’ve never had an issue until now. I ordered the most expensive product I’ve ever bought and keep in mind I did same day delivery so I was charged for that as well. They did not call me. They did not leave a voicemail. I got only an email. I replied asking for someone to please contact me or just deliver the order. I was sent another generic email response about an air force base again. If I was there I would have picked up her favorite flowers myself.

I have used 1800flowers.com for years now, I can't be shy with my review, they are awesome, great service, very communicative, and addresses issues with delivery very promptly and efficiently. Their products are delivered as described and in excellent shape. I highly recommend this company and services.

I placed an order for flowers and a balloon for my mom's birthday and even paid extra for the order to be delivered on Sunday but the order never showed up. I called their customer service department after they left me a voicemail message and did not get an answer why the delivery was not made. They said they would call me back in 30 minutes and never did.

1-800-Flowers isn’t exactly cheap but the flowers arrived in perfect condition and my mother absolutely loved them. So it was worth it. They lasted almost 2 wks and the vase was very nice as well. The bouquet was quite large and made a beautiful presentation.

I order every year and paid for the expedited delivery for 5 addresses. 3 addresses received their items, however 2 of the locations did not receive their items until late the next day. I could have saved $3.99 for each of those if I had picked them to be delivered on 12/27. When I reached out the to company about refunding the expedited delivery for those 2 addresses they said they could not refund me the $3.99. So I paid $3.99 * 2 for regular delivery, when it should have cost me nothing and the company does not have customer service or care to fix it. I will not order again from them.

I ordered flowers for a same day delivery and they never showed up and when I called to track the order they told me the florist didn't have any flowers? And then couldn't tell me when they would be delivered. I will never order from this service again.

I have ordered flowers from them several times and every time it is a complete disaster. This was the last time. I ordered (3) sets of flowers to be delivered to (3) different addresses for the loss of a loved one. I specifically stated to the man on the phone they needed to be delivered in the early morning. Here I sit it is now 6:25 p.m. and (2) of the (3) orders still are not delivered. They act like it is no big deal "well we have until 8 p.m. to deliver and if it is not delivered by then, then you can call us back" that was the response I received. WTF... Our country needs to take the jobs away from these Indians on the phone. You call and can't understand a word they are saying. This is the absolute last time I will let this company ** an order for me... How embarrassing it is. Absolute HORRIBLE CUSTOMER SERVICE.

The delivery was really quick and the worker was quite pleasant. There was a lot of selections of flowers and the colors gave the arrangement a very nice presentation. The flowers looked really fresh and arranged really nice. A great experience all around.

I ordered the large $100 floral tabletop “tree” on 12/18 to be delivered on 12/22. After no delivery arrived I phoned customer service. I was told twice the flowers would definitely still be delivered on 12/22. By 9 pm I knew there was a breakdown. A new customer service agent claimed the florist was “not picking up” the phone. There was nothing she could do. By this time there could be no Sunday or holiday deliveries for the next two days and no one could locate my arrangement. On Dec 24 a box of greens and single carnations was delivered (recipients out for Christmas Eve). This was most embarrassing coming from a company I have dealt with for many years. I understand a busy holiday but there need to be communication! The arrangement was left to freeze and I was offered a 50% discount. Sorry 1-800. No more orders from me.

Ordered flowers for my niece's birthday thinking she'd be home to receive them (from 1-800-FLOWERS). I discovered at the last moment, after placing the order, that she'd be in California visiting her brother. The company immediately switched addresses and the flowers arrived in a timely manner.

I wish I had read the reviews first! I ordered an arrangement for my mother for Christmas. The delivery looked like a second grader put it together, NOTHING like what I ordered and paid for. I then spent an hour with the company rep to find a replacement and schedule delivery after Christmas. Then on Christmas Eve, I get an email to inform me that 1-800-Flowers unilaterally cancelled the re-delivery without communication or reason. After contacting customer service, the email I get essentially says “sorry you’re disappointed, but we look forward to serving you in the future”. Why in the world would I even consider using them again after this kind of debacle?!?

I ordered a Christmas arrangement on 12/20/2018 that was to be delivered on 12/22/18. It never happened. The florist contracted to deliver the flowers did not fulfill the order (the shop owner is someone I was told is named Ruby somewhere in the vicinity of Lawrenceburg/Frankfort KY). When I called on 12/24/2018 to inquire about the order I was told another florist would deliver the arrangement on Christmas (today). This morning I was informed via email that the arrangement I had ordered was not what would be delivered. The arrangement delivered was not at all what I ordered. It wasn't even a Christmas arrangement. This is not the first time something I ordered from them could not be delivered, but it will be the last.

I ordered what I thought would be a beautiful arrangement for Christmas for my Mother. I called her during the day to see to if she received the package and nothing had come in. By 6 pm that evening, I received an e-mail stating the flowers had been delivered. She never received anything. I was offered another arrangement (not the one I ordered) for delivery the day AFTER Christmas. How ridiculous.

I had ordered flowers from this company on December 20, 2017, and never had any more dealings with them after that. About a week ago, I went online to check my Discover card charges and found an unauthorized charge from this company. When I contacted Discover, I was told to call the company directly, which I did. I was told that this was an "annual passport" charge. I did not even know what that meant, but told her in no uncertain terms that this was NOT authorized, not wanted, nor asked for. It took 2 days, but they finally credited my account at Discover and now I will spread the word about this company. DON'T DEAL WITH THEM!!!

I have placed two orders with 1-800-Flowers - BOTH of which they have screwed up. In both cases the orders were slated as "out for delivery" on their website, but never arrived. The first order messed up my wife's Valentine's Day. The second (I know I should have known better after the first experience) screwed up my sister's Christmas. To make matters worse they tried to make excuses about calling me and it "going to voicemail" and "number not in service" (they couldn't decide which)... But their website showed the reality that the orders were just plain lost and they did not lift a finger to notify me by phone, email nor on the order status online. HORRIBLE SERVICE!

I love flowers and in order to minimize cost. The shipping and taxes are too expensive! If these flower sites wish to stay in business. They really should minimize cost to maximize their business!!!

This company abusive and will put you through the wringer. I ordered several arrangements (one being sensitive as a condolence to a family member at Christmas time), and it was never delivered. They kept me on the phone over the course of two days for over 5 hours. They did not offer to refund... wanted me to appreciate a 50% refund for a Christmas/Condolence arrangement that would arrive dried up after sitting on a truck for 5 days, AFTER Christmas. They gauge on the Passport Membership and will not refund despite not upholding their promises. Another delivery from Popcorn.com (affiliated company) that was placed on the same order did not show up either.

Friend's mother ended in the hospital. Since she was going to be there for Christmas I wanted FESTIVE. They substituted a vase with flowers instead of a Christmas ornament. She hasn't received the flowers. If she ever gets them. Received an email that they were on their way at 8.a.m. Not delivered and it's 1p.m. Second arrangement to my friend has the Santa paws but no other flowers. The back of the arrangement has a pine bow only. No flowers. 150.00 of disappointed.

I placed an order on 12/14/18 for flower delivery on 12/21/18. The flowers were never delivered and when I called customer service to cancel a late delivery, I was told they were in route. Asked for a supervisor, but told all supervisors busy. I asked for a full refund and was told that I’d get one after the late delivery was accepted. The late Delivery is unacceptable. I asked that a Supervisor call me and I was told that there is no guarantee that a Supervisor would call. I was told to call back for a refund.

I will NEVER use them again and high recommend no one else do either. All they do is take your money and then make up lies when it’s never delivered. Seriously horrendous company. Extremely unreliable and will lie to you every time you call to check on your order.

Ordered floral arrangement for 12/21 delivery. It was not delivered. Paypal account was debited. Called customer service. They could not guarantee delivery before Christmas. I canceled the order and now waiting for refund. Filed report with Paypal. Do not use 1-800-Flowers. Horrible customer service. They should not be in this business. I contacted a local florist and ordered directly.

I ordered some flowers to be delivered for a funeral over the phone. Never received my receipt. I called and called for an entire week. Found out they spelled my name wrong... twice. But even after correcting my name they still never sent my receipt. Seven days into this and I still don’t have my receipt, yet they say they are sending it. Their customer service is really bad. They can’t spell. I will never call them again.

When I saw how the arrangement looked in the photo it was so large and beautiful, however when the delivery was made to my mother for Mother's Day I was very disappointed. The arrangement looked lifeless, as if the flowers were not fresh and they were in a box. I would have preferred them to be fresh, of course and in a case.

I placed an order for a cake on Sunday December 16th and paid using my PayPal account. 1-800-Flowers charged me for the delivery and the cake. It should have been delivered today December 21st. However when I contacted them multiple times they finally told me they didn't have the order. And of course it's too late to order it now and have it delivered in time for Christmas Eve... VERY DISAPPOINTED... WILL NEVER USE THEM TO ORDER AGAIN! I would think twice!

Flowers were fresh, colorful and lasted a while with the special packet they give with the flowers. The delivery guy was nice, delivery was normal, flowers were intact. I was pleased so was the recipient!

I ordered a Christmas centerpiece for my parents. It was a real flower arrangement with a candle in the middle. I placed the order two weeks before the selected delivery day. With no calls, emails, or voicemails, they sent my parents an item that wasn't what I ordered. They took it upon themselves to pick a different Christmas gift! What company does that? Why wouldn't they cancel my order and issue a refund if they couldn't deliver? They told me they would credit me $20 for a $40 real flower arrangement. No apologies for the lack of communication. What they sent could have been purchased at Michaels. I'm beyond mad my money was wasted. I ended up reordering something similar to what 1-800-Flowers.com was selling through a local florist to do a redo on the flower centerpiece. They sent real ones. ;)

Worst customer service experience ever! I ordered flowers a week and a half before delivery date. After I placed my order, I received email confirmation that it was processed and the Christmas flower arrangement will arrive on time. When I re-read the card message I composed, I found numerous grammar errors and typos. I had to call them back to fix their mistakes. Then, the day of delivery, I called them to see if the arrangement was delivered. They told me that they didn’t deliver it, and they are not going to deliver it because the item is not available for that ZIP code. I didn’t receive any prior notification regarding this issue. They offered to send a comparable product, but everything I selected was not available for that ZIP code.

The flowers was nice but the service of the vendor you use made my flowers come late and then the flower shop lied about it and did not respond. 1-800-Flowers went out their way to help but the flower shop never email them back. I wish you guys can fix that because they make you guys look bad. Thank you.

I sent Mom a bouquet a for Thanksgiving and it looked nothing like what I ordered, not even the same flowers. I normally don’t complain but it was so bad I sent an email to them. They responded well, offered to resend the correct product and give me a discount on my next order. Much to my surprise they resent the exact same product. I was just disgusted and had to just let it go. Then for Christmas I unfortunately decided to give them another try since they had passport shipping for $10 for the year. I ordered a plant made into a snowman. Not only do they just leave it without knocking but this thing was in a box not put together, with no picture or instructions. Well my 83 year old mother had no idea what it was. Terrible service! Plus I never got any discount!

They just want your money. I paid for a yearly subscription to celebration passport that they were advertising that you wouldn’t have to pay service fees when you ordered from them. Since paying for this so called celebration passport I have had to pay over $50 worth of service and delivery fees. I have emailed them several times And they informed me I needed to use a certain email I used when I purchased said program. I told them the email was listed as a secondary email on my account. Long story short. They are just sorry. My suggestion would be to keep your money and not purchase that stupid program and their customer service is horrible.

Embarrassed that I didn’t read these reviews first, shame on me! They are all spot on, 1 star rating is well earned. Paid extra for guaranteed delivery between 12:00 and 3:00. Called at 4:00 and were not delivered. I was promised they would be delivered by 5:00, when the recipient would be gone for the day. As I’m sure you guessed, they were not delivered by 5:00. Called at 6:00 to discuss, and was told they were delivered at 2:30, before the guaranteed deadline. When I explained my 4:00 call, I was told the flowers did not have to be delivered until 8:00 due to my booking online. I was then disconnected, and had to call back in.

Last night a car was in my driveway sitting for a good 5 minutes, than doorbell rang and it was a flower delivery from 1-800-Flowers. This morning I saw a huge oil spill from his junk of a car. They are no help at all, advising the local florist and will not even reveal what florist it came from. This man should not be delivering flowers. I am a senior citizen and I have to go attempt to get this up. This driveway cost $15,000. I will never order from them and will tell my niece what "no customer service they have".

After hearing a promotional ad for their flower Christmas tree I decided to look into it when I got home later on 12/11. After reviewing the description and the sample picture I decided to send one to my sister and brother-in-law in Florida. They don't put up a Christmas tree anymore so I thought it would be a nice centerpiece for their table for the holidays. I also added in a small box of chocolates that was offered as an option with the tree. Although 1-800-Flowers offered next day service I wasn't in a hurry so I opted for delivery on Friday, 12/14. My thought process was the extra days would mean that the tree would arrive as scheduled. How wrong could I have been?

I ordered a nice floral arrangement yesterday for my nieces funeral today. They not only didn’t get the flowers to the funeral on time which was noon to 2PM, but had the gall to send a delivery notice after 6 PM tonight after I complained they screwed up. Now I get another email after complaining that they will resend a new arrangement tomorrow out of the goodness of their heart. Now I have to figure out how to get all the people that attended today to go back and reattend tomorrow so they can see the flowers. Arrogance, lousy service, thoughtless **. If you buy from them just remember what I posted here and you can’t say I didn’t warn you.

50th anniversary of marriage. Ordered $60 roses, wife got a mixed assortment. VERY, VERY UPSET!!! Got $9 credit. Never again will I order via internet. I will go to florist where this never happens again.

I ordered balloons and a stuffed animal for same day in Toledo... Not a small town... And paid a premium for the same day delivery. They failed to deliver so I called and was told they would deliver the next day. No offer to refund the same day delivery fee. Then they failed the 2nd time to deliver which was a Saturday. Now they want to deliver on Monday. This is for a 10 year old in ICU with a very serious disease. They did offer to refund $20 of my $70 bill... Wheee! They should stay out of the business if they can't get it right.

I ordered serene green floral arrangement in size medium for my sister's 70th birthday. She sent me a picture of the flowers she received. There was absolutely no resemblance to what I had ordered. She received a mason jar with random flowers stuck in it. The flowers were not even right. I called to complain and was told a replacement would be sent the next day. My sister never received them despite their website stating order delivered. I then called again and requested a full refund. The agent was extremely sketchy and would not give me the refund confirmation number. All this pleasure cost me $70.00. Long story short- lousy flowers, deceptive agents and advertising and surprise - no refund. THIS COMPANY IS A RIPOFF. SAVE YOUR MONEY AND ORDER YOUR SHIPPED FLOWERS FROM YOUR LOCAL FLORIST. No customer service. I am considering calling the Better Business Bureau and agencies in Florida.

I have never been so embarrassed. This year as I have in years past I ordered from 1-800-Flowers. I sent my secretary of 27 years what I thought would be a beautiful tree. When she sent me the picture of the flowers she received from me I was horrified. I immediately called customer service. They sent out another one - little better. I also ordered for my sister and cancelled that order today because I can't trust that you are not continually engaged in bait and switch practices. I will never do business with 1-800-Flowers. I'm posting to my Facebook for all to avoid you and considering contacting the Florida Attorney General's office of Fraud.

I tried canceling my order for 2 days and have not received an email confirmation that it was canceled. They told me that it will take 24 hours for an email to come in after calling the 3rd time. I am very disappointed and will not be using this company again. They also informed me that it takes 3 to 5 business days which I canceled the very same day within an hour of ordering the arrangement.

This is the second time I used this company for a floral gift delivery & my order didn't get to the correct recipient. This company does not follow instructions for delivery so I won't be using them any time soon in the near future.

The "Large" sympathy arrangement I ordered for my Mother-In-Law's funeral was easily overlooked on a small table off to the side. For $93+, it should have been noticeable. The flower quality was acceptable but, the size was not.

I ordered a Sympathy Christmas Floor Basket on 12/6/18. After placing the order I realized the service was to be held at a Church not the funeral home so I called back within 10 minutes spoke to a rep with bad English to change the delivery address. She confirmed the change and a new order number was given. I received an email stating the new address change. I replied to the email to confirm that the flowers would be at the church before 10:00 for the service. I live in Maryland the flowers were going to Tennessee.

I ordered a bouquet of flowers for my aunt in the hospital for same day delivery. When she received them they looked nothing like the picture. That was important to me because I liked the decor of what I ordered. I emailed and got a quick response and a promise of a redelivery the next day. Fast forward 7 days and still no flowers. I'm currently on the phone with cs and been on hold for 15 minutes just to get a refund. The agent is either new or untrained because this is ridiculous. I will never order from them again.

Placed and paid for a flower arrangement to be delivered. I live in the CA SF Bay Area. Flowers were shipped from NEVADA. I’m pretty sure there are closer florists than 400 miles away. That being said, the flowers were not delivered on the day promised. After I informed the company about the non-delivery, they offered me a $20 gift card lol. I then said I would never do business with this company again and a $20 gift card would be pointless. I demanded a full refund, and they claimed to have refunded my money. I have yet to see it put back into my account. Horrible business.

Flowers were ordered and paid for. Did receive a call at 5:00pm from a girl speaking way too fast on my answering machine. I played the message several times to get the order number and reason for the call. (florist didn't have the right flowers for the arrangement I ordered) I returned the call,stated it would be fine to substitute different color roses in the arrangement. I also stated there are several other florist near my mother, so maybe reroute to one still able to deliver right arrangement to Mom before 8pm. She said she would call back within half an hour to let me know final outcome. She never called back and Mom didn't receive her birthday flowers. But I received an email stating they TRIED to deliver them which was a false statement. My husband replied harshly as this was a very expensive order. He asked for a 19.00 refund as the flowers were not received when promised. We received an email stating the full amount was refunded.

I ordered a plant on November 8 (and paid!) to be delivered on 12/1. It wasn’t delivered. When I complained — 3 times — I was told each time that they would deliver in 12/4 and NOT charge me an additional fee. I ALREADY PAID. In addition, they told me that their way of making it right would be to give me $20 off my NEXT order. I told them that didn’t make THIS order right and if they gave me $20 off this order I might use them again — I had this exchange with 3 customer service representatives who each ignored that I had already paid and who did nothing to make this experience better (except swear that they were committed to “100% smiles.”).

My company ordered flowers for me on my day of surgery. To be delivered to the hospital. This was on Friday Nov 16th. I came home late afternoon on the 17th. No flowets. Three calls from my office staff and one by me they finally delivered the flowers to my house on the 20th. The arrangement was pretty but all the flowers died in 4 days. I had roses from my husband bought at a grocery store that lasted almost 2 weeks. I will never use 1-800-Flowers.com nor will any of the 63 employees at my place of employment.

The company resent the order and they were beautiful. They also offered a $20 coupon for my next order. I thought the customer service was excellent in resolving this matter which more than made up for the poor quality on the first delivery. Very satisfied.

I ordered 12 red roses to be sent to my wife at her school today. I was called at 9:00 this morning and told they didn't have 12 red roses and if 6 red and 6 pink would be OK. I said no, I wanted the 12 red that I had ordered (in short, I didn't believe they couldn't find 12 red roses in Palm Beach County). The agent said there wasn't a problem and he would have the 12 red roses I ordered delivered; he put me on hold and I was eventually hung up on. He called back and said that, if I wanted 12 red roses, I needed to send my approval through email; I told him all I wanted for the company to do is fill the order I placed. He put me on hold again, and I eventually hung up after 5 minutes or so. I called Customer Service and they were no help; I eventually told them to just cancel the order. Now, I'm stuck trying to find a reputable florist who can deliver in the next few hours. I wish I had read the reviews before I used them.

I paid $60 for flowers to be delivered that we’re not even close to that of the image!!! Would never recommend and if I could give 0 stars I would. The roses do not even begin to be that of the image, the vase isn’t even the same color?!? Why post pictures of things you can’t make???

My family & I sent flowers to a Evansville, IN funeral home for a recent loss we had to face. The funeral home suggested us to use 1-800-FLOWERS, so we did. The order was placed 11-21 or 11-22-18 for a delivery date on 11-25-18. We received a phone call today, 11-26-18; stating 1800FLOWERS was unable to meet the deadline and that they were sorry and to let everyone know they really do care! WHAT??!! This is NOT acceptable. Please BEWARE and cautious of using 1800FLOWERS in any part of our country (USA) as we have tried sending flowers with them (1800FLOWERS) another time and they could not find the correct residence. They're WILTING, to say the least. VERY disappointed!!! :(

I ordered a sympathy candle last week. When I came to the screen that gave options on delivery prices, I hit free delivery. All of a sudden I was charged $19.99 for ‘passport’. I was not given the option to change the delivery option. I would have chosen the one day option instead. It was much cheaper! I quickly emailed the customer service to say cancel the order. I did a screen chat to cancel the order. I replied to a text sent to me to say STOP the order. I received a phone call from them and the next day. I talked to over five people in this call!

Nice and fast online site, but that's where it stops. I ordered on a Thursday for a Saturday delivery. I got a call from their customer service department, saying to contact them. I called and got someone in another country who spoke broken English, and had trouble understanding me because she was in a room with about 50 other people talking on the phone. She apologized over and over and said delivery was delayed because of weather. It's clear but cold in Iowa, but no severe weather.

Ordered something for my nine year old because she was having a rough week and her father and I wanted to let her know we thought she was doing great and loved her. Told her in the morning that a surprise would be here by the end of the day for her, mind you I ordered her item on a Sunday for a Friday delivery. Well here it is Saturday afternoon and it still has not arrived. Extremely disappointed not only for service but because my daughter was hurt also. Will NOT buy from again.

I placed an order through 1-800-Flowers.com for a large flower bouquet to celebrate my mother-in-law's final cancer treatment. The flowers never made it. No one emailed me or left a message at my contact number to let me know that there was an issue with the order (they were out of the flower type I ordered) so the flowers never made it to her. When I called to find out what happened with the order, the rep barely spoke English. He asked me to give him a positive review and I responded, "I'll see what I can do" to which he laughed! I'm extremely upset with this experience. I really wanted to do something nice for her after such a tough battle with cancer! What an awful customer experience and a terrible way to treat a person!

I had surgery and my mother ordered me a GORGEOUS $80 arrangement. After the delivery getting pushed back despite the "same day delivery" claim, she ended up cancelling and getting a refund. The person she spoke to on the phone said that they couldn't do the arrangement she ordered because the "florist was overbooked." They said the arrangement coming to me would be equal to or better than what she ordered.

Today, I wanted to send flowers to our daughter-in-law for her birthday tomorrow. She lives in a town north of Santa Rosa. I had entered the address, and after talking to my son, wanted to change the address to include a PO box number. (This is a business that receives mail for customers.) I was unable to do that. The date I picked (the next day) was removed from my initial order as I was entering delivery information. I called 1-800-Flowers. I could not understand the rep., nor could she understand me. This company is using operators from the Philippines. Bad move. I ended up calling a local florist in Santa Rosa. She was delightful. Interestingly enough she had a customer last week that wanted to send flowers for a funeral and had become so frustrated with 1-800-Flowers that he called her to order flowers.

My daughter sent flowers, with a vase to me, on Nov. 9, 2018. from 1-800 flowers.com. She alerted me that they were coming but the doorbell never rang and I found the box inadvertently. I picked up the box and heard rattling. Opened it and the vase was shattered. I called Customer Service. The woman I spoke with said I had to e-mail the company and gave me the e-mail address. I tried twice, sending a message that I wanted my daughter reimbursed. Each time, the notification came back as "delivery incomplete". Called Cust. Service again and they gave me the same e-mail address, which failed again. I would not advise using this company.

I ordered a Mother's Day gift from a different vendor and was alerted via UPS tracking that the package got delayed and wouldn't make it on time. So, I needed another solution to make it by Mother's Day and ordered a bouquet from 1-800 Flowers. An hour later, I checked the status of the original gift and it actually was going to make it on time. So I called to cancel the order and they refused, saying that they were "too busy" to cancel my order, even though it was Thursday and I had placed the order only an hour earlier.

Had I known to check Consumer Affairs first, I would have avoided this company like the plague. Instead, I get to add to the lengthy line of people who've warned everyone to stay away. I placed an order for a birthday floral arrangement to be delivered on the same day. Although I received a confirmation that the order had been placed and my credit card was charged, THERE WAS NO MESSAGE SAYING THAT THE FLOWERS WOULD NOT BE DELIVERED. At all - meaning, the local florists were unable to create the arrangement and therefore refused the order.

Please do not use 1-800-Flowers for anything that matters. I ordered an arrangement which was the main arrangement for my father's funeral. They did not arrive, when we called them they sent an e-mail update saying arrangement was being created. It never arrived. They refunded my money but we had the funeral without the family arrangement. Caused my family a lot of grief at a time when that was the last thing we should have had.

IF I COULD GIVE NO STARS I WOULD!!! 1-800-Flowers is a absolutely HORRIBLE! I paid extra money to have flowers delivered between 8am-12pm. At 12:15 pm nothing was delivered. I called 1-800-Flowers customer service and was assured it would be sent out shortly. At 2:15 pm they still were not delivered. I called back and the customer service rep told me the address did not exist and the driver left. I was never contacted nor was the recipient. The rep proceeded to debate with me about the address and the supervisor was not helpful at all. I will never ever order flowers and I will not refer anyone either. This was a terrible experience and now my loved one couldn't receive any flowers for her birthday.

I ordered online for a funeral. I wasn't able to attend the funeral but was alerted by a friend that the flowers didn't arrive. I got no email or notification from this company. When I followed up, they offered to send the funeral spray to the home. That was unacceptable and they eventually refunded my money. Be very careful using this service for something you arent attending. I would have just assumed that the flowers were delivered and they would have, I assume, pocketed my $$.

I purchased the ocean breeze orchids a day ago for my mom so that she could get them today and thankfully I can say that for my first experience it went good. The flowers came on time and turned out good with no wilted flowers or broken vase. I read reviews about this place not being good but I'm glad to have a good experience. The only thing I was not happy about was the tracking information, I got scared when I couldn't keep track of my order on MY SIDE and through the email and on the tracking part of website.

Flowers were not delivered the first time and so an upgrade was given and yet never delivered. Called for a refund and nothing can be done by the 3rd world country that answered the phone. Thanks 1-800-Flowers for the worst service ever.

I placed order at 8:25 in the morning. I am in GA and needed at a service in MA. Receive a phone call late in afternoon that there is a problem with the order and can't deliver until November 6th. Well the visitation is today and funeral is tomorrow in the morning. Couldn't make the rep understand I didn't need on November 6th. Had to ask repeatedly for my money back. She said they refunded. I asked for an e-mail to confirm credit. Still haven't received. Now I will have to follow up with my credit card company. My suggestion would be to do the research and buy LOCAL.

NEVER use 1-800-Flowers. Ordered flowers to be delivered on Friday. Flowers came with the wrong arrangement. Never called to inform me they were changing the order. In addition, half of the flowers were dead. The guy that delivered it said that they did not have any red roses in stock. This was not Valentine's Day. They apologized and guaranteed the flowers would be delivered on Saturday. They were not. They assured me that the flowers would be delivered on Monday. They were not. They continued to call the recipient and request that I call them. The recipient has no interest in hassling with this order that they were supposed to receive. Scheduled to be delivered on Tuesday to the wrong address and an arrangement that was not originally ordered.

I ordered flowers to be sent to a funeral. The funeral was at 12:30 and I selected the flowers be delivered in the morning. The flowers were NOT delivered and when I contacted them about it, all they would do was deliver them to the family the next day at 'no additional charge'. I didn't want the flowers to go to the family the next day, I wanted the flowers to go to the FUNERAL which is why I sent them. The was a very sad and trying time for my family and this company made it worse.

I ordered flowers for a funeral. I ordered on 10/16/18 for delivery the next day on 10/17/18. I arrived at the viewing at 1500 and did not see my arrangement, now mind you this was a $250 arrangement. I was at the funeral home until almost 2100 and no delivery. Once I got home I contacted their customer service to inquire about the flowers. I was told and I quote, "After carefully checking, our florist informed us that they have received the a high volume of orders and they are unable to deliver". I know the sentence is a little off, but that is a quote as I took a screenshot of the conversation when they would not send me a copy of the exchange. I asked if it would be delivered the next day and again I was told that it was impossible for them to do so. They did ask how they could make this right and I told them there was no way as my loved one was buried.

I ordered a flower arrangement for the funeral of a much loved relative and became concerned when I didn't get a delivery notice by the evening of the showing. The next morning at 8.00 am, the day of the funeral, I queried whether they had been delivered. I received several placatory messages throughout the day telling me that they were looking into it and only received a message at 8.00 PM that they hadn't delivered!! This was long after the funeral. If they had let me know in the morning I could have made other arrangements with another company. I'm so angry!! They handled this so badly. I will never use them again.

Ordered arrangement for funeral home delivery by 11 am. 4 pm nothing yet. Called to talk to supervisor and she tells me they still can be delivered. By 11 am was written on the order not after 4. Very poor customer service and defiantly very bad in following directions. Pay extra and get nothing. I will never rely on 1800 flowers ever again and neither should anybody else. Review online before ordering from a company. If I would have, I would never have ordered since the reviews I’ve read now are terrible, just like I experienced.

I placed my order 5 days prior to my 4 year old granddaughter’s birthday to ensure that it would arrive at her school on time. In the order I indicated “school” as type of business. The flowers/teddy arrived late (after all of the kids were gone). It is a standard across the country that schools end around 3:00. My granddaughter left the next morning to go on the vacation. When she finally get to see the flowers, they will have already died. I sent an email to customer service with a complaint and they responded that they arrived before 5:00 (close of business). That’s not close of business for a school. If there was a risk of them not delivering them on the day of, they had plenty of time to deliver them a day early. Customer Service didn’t seem to care. I canceled my Passport account. It’s not worth the headache.

I ordered a live plant for a funeral, and the website was not clear about delivery times and fees. They charged a delivery fee that was more than indicated. They didn't deliver the product in the time frame that was paid for.

On their website it said plain as day, for same day delivery place order before 1pm. So for gift number one for my boyfriend’s birthday, I ordered an edible arrangement through 800 flowers at 8am in the morning to be delivered to his place of business. I received a confirmation email at 8:05 and checked my account seeing that the money was already deducted...cool. So I checked the delivery status multiple times after and the status never changed from pending delivery. At 2:45pm I call to see if they were on the way and maybe hadn’t updated the website. They sent an email to the company to make them aware that the recipient was leaving work at 4 pm.

I ordered same day delivery flowers for a friend who flew to California on 10/16. I had to contact 1-800-Flowers 3 time over the course of the next 3 days and was offered free redelivery twice. By 10/18 5pm I asked for a full refund since my friend would be leaving the following morning and would not receive the flowers and I was offered a 50% refund and free redelivery. I had to explain multiple times that redelivery was pointless since she would no longer be there. I had to ask for a supervisor before the customer service agent agreed to give a refund.

So called 1-800-Flowers after going online. Person I spoke to did not speak English. It was a unique experience. So anyway it all started when I placed an order at 1pm online. It never went through. Then called. Had a horrible experience then a manager walked me through the steps. Still no luck. So I called flowershopping.com. Spoke to Randy. Awesome personality. Awesome customer service. Spoke crystal clear English. Made my experience amazing. I won't ever recommend 1-800-Flowers. Also they can't find my three pending transactions. Luckily my credit card company stopped payment... It's funny how these large American companies outsource work to the Philippines so they can make more money. It's pathetic.

THE WORST experience I’ve ever had in purchasing a service and never being taken care of. Ordered an early arrangement for stepdaughter to be delivered to her high school so her friends could see on Thursday night to be delivered for Friday. I called that Friday morning to confirm florist received order and everything was in place. Friday afternoon I never receive notification of order sent. I call and come to learn the florist couldn’t make it because of the late order. Ok fine I’ll give them the weekend so it can be delivered Monday. AGAIN no delivery for Monday- the florist couldn’t get a driver. Tuesday! They needed approval of them using their own different flowers because they didn’t have pink and white ones like I ordered.

Don't buy The Classic Budding Rose!! It is horrible! The roses arrived drooping and looking dead... When I called, I was told they were buds that would bloom... so I waited, and they never bloomed, they just got droopier and deader until they all fell off. I called again to ask for something ELSE, and I was told they would only send the same one! I cried, "but it will be the same thing! I want something different!" The woman assured me it would not be droopy, that it WOULD bloom... I asked her if she herself SEES it before it goes out, and she did not answer, so I knew the answer was no... So the 2nd one arrived, and guess what... IT WAS THE SAME THING! EXACTLY THE SAME! The website is telling me that "a more detailed review is better", but I think I have made the situation very clear.

I should have checked reviews BEFORE calling 1-800-FLOWERS.com. THE REVIEWS ARE RECENT AND AS BAD AS THE FLOWERS THEY HAD DELIVERED! Online anything and everything is bogus. Do yourself a favor and stay away from 1-800-FLOWERS.com or, like me, when they tell you a supervisor will call you back, you'll never hear from them again! I just flushed my money down a foreign call center toilet. Smart! P.S. HEY ConsumerAffairs!! How about showing the most recent reviews on the FIRST PAGE so I don't have to go looking for them!!!

I placed an order online with 1800-Flowers due to their vast selection and ease of use. I ordered a funeral spray in military colors on the 9th for a funeral on the 12th. Come time for the visitation, our flowers were not at the funeral home. After an hour, I called and talked to "Peggy" in an foreign country. They put me on hold for at least 10 minutes and came back assuring me that the flowers were "on the way to be delivered". The flowers never arrived for the visitation or the service.

I ordered flowers to be delivered the same day to a co-worker in the hospital and tried to track them the next day and they were not delivered. Upon speaking with a representatives from the company, who was very disorganized and put me on hold for ten minutes. I then called back and spoke with another representative who finally told me the florist was unable to deliver them. I asked why I was not contacted via email or by phone and why they did not try an alternate florist as I paid for it to be delivered the same day. She had no answers, said it would be delivered today. I am very dissatisfied with their service and lack of customer service! I will not be using them again!

Absolutely horrible delivery service and customer service. Twice I have ordered a floral arrangement to be sent in advance. Once to an individual in the hospital, which was finally delivered several days later to their home instead, and yesterday to a funeral at a church, which was never delivered. The funeral delivery had to be cancelled, because there was not an alternate for delivery. I placed the funeral delivery several days prior to the funeral that was scheduled at 1:00 p.m. on Saturday. I received an email confirmation about the arrangement being put together by the florist at 10:00 a.m. on Saturday, stating they would send me delivery confirmation as soon as it was completed. I never received anything back and called 1-800-Flowers.com later that afternoon to see what happened.

Ordered flowers for a birthday and the flowers did not arrive on delivery date. Did not find out they were not delivered until that night but not from 1800FLOWERS. Contacted customer service and was offered $20 on my next order. The next order is not the problem. It is the current order. Told them they will not have to worry about next order.

It's unfortunate that with the size of this company and all the business they receive that they are not providing a major piece of customer service that includes, accuracy on dates of delivery, follow through with their vendors on timely deliveries & presentation of the product. Calling customer service several times, the rep was nonchalant about the fact that my order was not delivered on the date specified the 1st or 2nd time. Which prompted me to check on several other orders for funeral arrangements, in turn those too had the wrong delivery dates, being refunded was not the option I wanted, I trusted & depended on this company to deliver the service I paid for and they failed, miserably!

I was away from my wife on Valentine's Day and decided to send her some flowers. I ordered a $118 bouquet or 18 roses in a large red quartz-like vase. When she received the flowers, she told me that she only received 17 roses and they were in a clear glass, plain vase. I paid extra for the red one. When I contacted 1-800-Flowers, the emailed me back apologizing, telling me the local florist did not have that vase. They promised to email me with a coupon for $25 off my next order and that they would immediately replace my order and have it shipped again for no charge.

Ordered flowers for a friend's birthday a few days prior. Chose a $75 Birthday arrangement from photo on website. Got an email that my order was shipped and I noticed that the delivery email had a different arrangement than I ordered. This was not only not what I ordered, but it was not even a Birthday arrangement. I contacted them immediately and they said it was because they couldn't find a local florist??? And they shipped from OH to WI??? No florist in the state of WI? Really??? The arrangement was nowhere near close to what I ordered and nowhere near what was in the photo. Much much smaller and just horrible condition. All they offered was a $20 credit for another purchase. Which is useless because I would never use them again!!!

Order my wife flowers. I made sure I clicked on same day delivery. Nothing came. Next day I called. They said give them another chance so I did. So today the Flowers were suppose to come and nothing again. Do not not deal with them.

Ordered flowers for mom birthday to be delivered to her job. Placed the order well in advance. Flowers never delivered! The window was 10 am-5 pm. I called at 4 pm and rep stated flowers were in route. Called again at 4:45. 5 o'clock comes around and I’m forced to ruin the surprise to ask my mom if she received anything and she said no. Called back to 1-800-Flowers and they have no excuse! Said they couldn’t get in contact with the “local florist” (also refused to provide me the “local florist” contact info)! The next option they offered was to redirect the order to deliver to her mom address by 8 pm. I accepted considering she loves flowers. 8 pm comes around, nothing! The representative had to nerve to offer me a $20 gift certificate — the flowers were $89.99. Will be contacting my bank to dispute the charges! Crooks.

My husband ordered a funeral arrangement for his step-grandmother's funeral that he could not attend. After getting an email that the flowers were on their way, it wasn't until two days later that we discovered the flowers were never delivered to the funeral home. We have contacted 1-800 Flowers twice now and assured we would get a refund. It is now 8 days later and I still have not received my $100.78 refund.

I ordered a "Large" Bouquet of flowers for my wife's birthday to be delivered to her office and a box of chocolates. The flowers would not even be a "small" and the candy has never shown up. Terrible service. Tried to call four times, Got the "unexpected large volume of callers" recording, tried their chat (text) feature, just automated responses. NEVER AGAIN.

The order was late, wrong and looked unprofessional. It was definitely not what I paid for and customer service refuses to work with me on a refund. Obviously, customers do not matter to this company.

I ordered a *Large* bouquet of flowers for my girlfriend's birthday to be sent to her office. Everything was delivered on time but the bouquet was a *small* at best. I'm so disappointed and will never order again.

I ordered flowers for my sisters birthday. They arrived a day late and an arrangement that I did not pick. I ordered days before. They called to say they were not able to deliver the arrangement I ordered but would be able to deliver a randomly chosen bouquet on time. That didn't happen either. They did refund and apologize but that didn't help the disappointment.

Worst service ever. I ordered flowers for a funeral service in Manhattan several days in advance. 45 minutes before the service they called me and said that they would not be able to deliver on time but the flowers would still get there during the service. They said they had a florist very close to the church and they promised it would arrive during the service. That never happened. They called hours after the service and asked what time the service is. Hello???? Finally, they said that the florist was very far from the church and could not deliver it at all. They had days to plan this and call me with any concerns. This was a very close family member's funeral and no flowers arrived from me. It looks like I didn't care and it makes me feel very sad. Do not use this company under any circumstances. The story changed multiple times and at the end they actually had to get an approval to give me a refund. I wish there was a rating for 0 stars. HORRIBLE!!!!

I ordered a large bouquet of flowers and a teddy bear for my mother's 70th birthday as we couldn't be there to celebrate with her. We live in the US and they're in Canada. Their online system accepted my order and was supposed to make the delivery today. At 2 pm I get a phone call from their customer service that they cannot fulfill the order and not only that they cannot fulfill the order today but that they cannot fulfill the order at all and they don't understand or can't explain how my order was accepted in the first place in their system.

I only wish I had read these reviews before doing business with these people. I ordered flowers for my father-in-law's funeral. I intentionally ordered a LARGE arrangement to make my wife a little less unhappy. The arrangement delivered was the smallest arrangement of all flowers at the service. It was a total embarrassment to, especially, my wife who had just lost her father. I called the "help line"... What a joke. I was disconnected twice and when I finally was able to speak with someone, all they could say was that they were "sorry". That doesn't begin to describe what this company is. They absolutely did not care. After the funeral was over, I wrote two letters to the company explaining the situation. I have not even had the courtesy of a return email, or call. They got my money and, apparently, that's all they care about. For anyone who is ordering flowers, especially for a funeral, GO ELSEWHERE!!!

This is NOT the 1st time I have issues with 1-800 Flowers. But, from now on and I will let family and friends to never use 1-800 flowers. Ordered flowers for my dad's funeral and they arrived several hours late, AND it was not what I requested. This is the 3rd time they have messed up my past orders. As I sat outside the funeral home on the phone with 1-800, they left me on hold for 15 minutes!!! The order was paid for, and even though THEY contact a local florist, they would NOT give me the name of the florist either, so I could check to see where my flowers were. VERY disappointing when the flowers arrived. It is not what I ordered, and when I contacted 1-800 days later, they weren't doing anything about it, but I was persistent and then 3 days later they offered a discount for my next order. NO THANK YOU! I'll NEVER EVER use them again. 3 STRIKES and you're OUT!

I ordered a plant as a gift, and it was delivered with spider mites which was reported within 2 days of delivery. Spider mites, with webs plugging and covering the drainage holes of the plant. As well as webs and fungus on the soil top. The plant was then replaced with another, and the second plant was received with yellow leaves, and infested again with white/grey bugs all over the soil. This is disgusting and unacceptable - STAY AWAY FROM THIS CO. They could care less, and don't stand behind their products at all.

I purchased a flowers as a birthday gift for my mother in law. I paid extra $20.00 for the delivery. They sent it the date after her birthday and was not what I bought. Very unhappy with this company. If someone need to have flowers deliver to White Plains NY please use other company if you don’t want to be disappointed.

I will never use 1-800-Flowers again. They did not deliver my flowers to the funeral home. Said the local florist did not have the vase that I ordered. They did not call me, I had to call them. But it was too late to order from someone else. The florist was closed.

FOR SURE, THE WORST EXPERIENCE I HAVE EVER HAD AS A CLIENT. I ordered flowers to be delivered to my best friend on her birthday. On the day of the delivery (late afternoon) they called me to say they wouldn't complete the service because they've got so many orders that they couldn't deliver them all. As if it wasn't disrespectful enough, since I had no time to buy anything else for the day, they offered 50% refund to deliver next day. I insisted on my full refund but since I wanted my friend to get her gift I allowed her to process the half refund. At the end, she continued saying they didn't have the product I ordered anymore. How insanely bad was it?

I rarely write reviews and order products almost daily. However, this is one story that I had to share. I ordered funeral flowers that were supposed to be delivered on or before Sept 3rd. I sent a chat message on the evening of Sept 3rd to ensure delivery - no response. So, I called the next day (4th) at 8 am to verify delivery. The reps says they are not delivered yet, but the local florist called the funeral home and verified service time and "no worries" the flowers will be there in time. They're on their way. So, later in the day I still didn't receive a confirmation of delivery. The new rep on the phone states the "local florist says they can't prepare and get the flowers there in time and will be delivered the next day! What? Seriously? So, the 8 am rep lied to me about the delivery and now they're not going to be delivered until AFTER the funeral is over.

I ordered flowers for my wife’s birthday, they never delivered it on the day requested, two days later we are still waiting for the flowers. Surprise is ruined, they have zero credibility and their customer service does not exist. Do not use them, it’s a waste of money and time.

I ordered flowers for my wife. I told them that they needed to be delivered, before 2:00 she leaves at 2. The arrangement was not delivered until the next day, and then it was incorrect. Flowers not right in comparison to the picture. Pink Roses (she hates Pink). Should have been lavender. The arrangement was falling apart, had no water. On the positive side they did refund half of the money, But it was not worth the price to begin with. WAY OVERPRICED!!! Do yourself a favor and use Teleflora.