1-800-Flowers.com Reviews

The comparison of the photo on their website to the actual product delivered is laughable. Huge ripoff. I will NEVER use them again. Embarrassing that they would ship roses that are so small and not even close to blooming.

Rip off extraordinaire. I got these flowers on Thursday for my birthday, I am sure they cost every bit of $40. I guarantee you I could go down to any grocery store and buy the same same bouquet for less than 10 bucks and it would last two weeks. I can and have gotten it for $3.99 at Trader Joe’s and had them last two weeks. And then I see the average review for 1-800-Flowers is a 1.1, WTF!

Flower that were delivered were nothing like picture. Not enough flowers. Whatever florist they used should redo. Spent way too much money for what my friend got. I took a picture of what was received. Very very disappointed.

We ordered flowers after a relative had surgery. They were to be delivered the day after surgery. They never came. We didn’t get a text or email saying they could not deliver. When we called and spent 33 minutes on the phone they said the local florist did not have the right address. But the address 1800Flowers had was correct. And it is the local hospital! They are now delivering the flowers 3 days late. They are sending a 20 dollar next order discount but I won’t use them again. We were embarrassed our flowers did not get to our close relative and upset we never heard from 1800Flowers. Poor service.

Ordered online a flower basket for my dear friend mom's funeral. 2 days later they tried to call and sent me email about the product was not available and suggested replacement of a small plant. I called and talked to them for almost 2 hrs waiting for them to research and found out what really happened. Was told the order was processed with wrong product and delivery date and no way to cancel it and would be delivered as scheduled. Since it was their fault they reinsured a replacement order for the right product and delivery date. Checked with my friend and didn’t receive the so called wrong product. The day before the replacement order I called to make sure it would be delivered and was told the flower basket would be delivered on schedule.

Hi, I ordered online a 91.99$ flowers arrangement. The basket is not the one on the picture. Instead, it was provided with an ugly one, less quantity as supposed, not completely the flowers ordered, not much resemblance with the picture online.

Do NOT order a plant from this company!! I ordered a medium Gardenia plant for my mother’s birthday. In the photo, it is full, Green, blooming white flowers. What was delivered was scrawny, stick-like, not a single bloom. It looks nothing like the photo online, except for the pot it is in. I understand that for the convenience of having something delivered in another state, there will be an upcharge - but for $50-$75 - I expect quality! So disappointed. There is no place on their website to leave comments to warn others. I would love to post pictures. No one would believe it!

I ordered flowers for my wife on Valentine's Day 174.00. By day end she did not get them. She was available 100% of the time to get them. After calling customer service they said they were delivered. After arguing with them they agreed to resend them the next day. Well to our surprise they were not delivered. Calling customer NO SERVICE again they told me that since it was the weekend they couldn't get them out until Monday, That was not an option at this point the holiday was over and the day ruined. I was then told I would get a full refund and it would be posted in 7 to 10 days. It has been over 30 days now and no refund. I guess they figure I won't follow up and they will keep the 174.00. I am guessing this must happen often. Please don't get taken by this company. There are plenty of others to go with. Lost customer for life.

Order process is simple and transparent. Offers a fairly large variety and selection of flowers and combinations of gifts plus flowers. Delivery is ALWAYS exactly on time... Never missed. Flower recipients have always been extremely pleased with the flower quality, beauty, and appearance. When ordered, the vases were always gorgeous and impressive, while helping to display the flowers in a beautiful way. 1-800-Flowers is my go to source whenever I want top quality with fine and dependable delivery. The prices are comparable to others. Discounts and sales are available from time to time, so there are also money-savings from time to time as well. Given all the positives, this company is well worth doing business with.

Downloaded the app and ordered flowers right away. Ordered two arrangements in a week. First one arrived, nothing like the picture but doable. Ordered second arrangement, absolutely not like picture, missing some basic flowers and very sloppy work. Complained online, another arrangement arrived today, again nothing like the picture at all, the flowers are brown and wilting. Florist took first arrangement back. I understand they contract out to local florists, and some of the flowers will not be available. But wow! Not at all worth what I paid and very poor customer service. I would have done better getting flowers at the grocery store by the checkout stands. Deleted app. I really wanted to like this company. Ordered an arrangement from FTD online, got exactly what was in the picture for less money. Stay away from 1-800-Flowers!

I ordered a $200.00 standing spray for my father's funeral. I showed up at the mortuary at 10:00. No flowers. We called. 1-800-Flowers contacted the florist. Flowers were on the way. Service was at 11:00. No flowers. I finally received a text saying the flowers had been delivered. AT 1:00. While we were at the cemetery. I called the mortuary. They said the flowers weren't delivered. I called 1-800-Flowers again. I was told the flowers were delivered at 9:15. I was at the mortuary at 10:00. There were no flowers and only one receptionist who said there was no flower delivery. I called 1-800-Flowers again.

Ordered a bouquet for relative moving in to new place with lots of pastel lilies and daisies. Told them it had to be delivered any time after 4pm. They not only ignored the delivery instructions, but they sent an ugly bouquet with colors that are not complementary, contain multi colored roses, no lilies, and was mishapen, but they managed to send it 5 days late as well. How are they still in business?

Their one-year Passport Membership ($20) advertising says "Free Delivery/No Service Charges on Every Order". I purchased the Passport in September 2018... Just tried to place an order and they put a Service Charge on it. They said it was because I had already used my Passport. They won't refund my money! Not ordering from them ever again!

A friend sent me flowers for my mom passing. They sent the flowers to the wrong address and said they would send them out the next business day. The delivery person saw flowers on my counter. Said they were delivered. The flowers were from someone else. Never got the flowers. My friend never got his money back. Bad service.

I ordered flowers for my daughter (her 29th) but her first away from home in another state. They tried to deliver at 2:30p when most folks work day is until 5p in Denver. They would not re-deliver. Really disappointed.

I placed an online order. I had a gift card. When I applied the gift card I authorized the remaining balance with my credit card. When I received my receipt the balance was 293.34 instead of 8.34. They charged my credit card 293.34. My total order before the gift card was 151.24. 5 people later they said that the computer added the gift card instead of subtracting it. They said it would be up to 60 days before they refund my card. They refuse to send me a new receipt so I can dispute it if they dont give me my credit. I will never use them again.

Ordered flowers to be delivered to my wife at her work on her birthday. The site indicated that they would be delivered ON her birthday during business hours. They never came. How can they screw something like this up. They had one job to do. If they weren't going to be able to do it, they should have told me. I would have made other arrangements. It is more EVIL to agree to do a job and not do it than to simple tell me they can't do it in the first place. I attempted to get a refund using their online system and the agent told me that he could only refund part of my order because a different department handled the other part so I would have to call their 1-800 number and wait in the queue. If you sell it online, then support it online. I will NEVER use 1-800-Flowers again.

I ordered a dozen roses to be delivered to my mother for her 90th birthday. When they arrived, all but two of the roses were wilted & drooped over. After a phone call, three emails & two submissions to their site, I received no response whatsoever from the company. I work in a service industry & can't even imagine treating a customer complaint in that manner. I experienced similar issue in the past with another flower delivery service & they redelivered flowers & refunded the cost to me. I would highly recommend you do not use 1800 Flowers. There are much better merchants available.

I ordered a Funeral arrangement online for next day delivery to the Church. I even paid extra for next day delivery. At 5 am the next day I received an email saying THEY TRIED TO DELIVER THE FLOWERS, BUT NO ONE WAS THERE TO RECEIVE THEM. 5 AM TO A CHURCH ARE YOU KIDDING. IT STATED THEY would try to deliver again that day. The flowers never were re-delivered. I called and was guaranteed delivery by 10 AM. Services were at noon. At 10:15 still no flowers so I called again. They refused to give me the number of the local florist. The supervisor at the call center just kept lying. Each time I confronted him about the lies he would change his story. This went on for 33 minutes. I recorded the call. The flowers never arrived. My husband and I were devastated. The funeral was for a very close lifetime friend. I made over 6 phone calls to them and 10 emails but 1-800-Flowers had decided to ignore me.

I wanted to send flowers and chocolates to my sister. I completed the online order. The day of delivery I called and she'd not received. I tracked the order online and discovered they planned to ship the date I specified. I told them to cancel and refund, they refused. Then, The flowers arrived 2 days late and the chocolates arrived 3 days late. What horrid customer service

I placed my order on March 14 in the morning for same day delivery. At 5:15 that evening I received a call stating that the arrangement I wanted couldn't be delivered but could be next week. I picked another arrangement and was told it could be delivered the next day and they would not be charging because of the inconvenience. Five minutes later I received another call that the original order could be delivered the next day. Five minutes later, another call that the flowers couldn't be delivered until Saturday, which was unacceptable as the person was leaving to go out of town for an extended stay.

I ordered an $85 bouquet of roses from 1-800-Flowers for my injured mom to lift her spirits five days ago. They were never delivered but of course they charged me. I called the company yesterday to see what is going on. The lady that answered was clearly in India and I am not exaggerating in any way... She sounded like she was at a party. It was so loud with yelling, laughing and music in the background I couldn't even hear her let alone try to understand her. She was like "Oh sorry for the noise". I told her I couldn't have a conversation with her with that racket and she muted me. When she came back it was less loud but still lots of noise. She was clearly not in a professional setting.

First of all their website was Totally Jacked and then upon calling them to order over the phone I was encountered with a litany of ridiculous questions which were not even relevant to any current security protocol. I will never use them again!!! Awful!!!

Do NOT order from this company! I ordered four sets of flowers to be delivered to various recipients on Valentine's Day (one of which was my mother) and they ended up canceling my mother’s order and another order WITHOUT informing me. Then, the lady on the phone offered me flowers for free to calm me down to which she then tried to charge me $80! By the beginning of March I still had not received my refund of $95 for merchandise and delivery fees for items I never received! So I sent an email to billing...to which their response was to offer me two $20 off coupons. I STILL have not received my merchandise OR $95!!! This company is crooked! Do NOT put yourself through the aggravation. Please, save yourself the heartache! This is insane! They robbed me of $95!!!

They should be sending me flowers in sympathy...for their terrible service! I ordered a $100 arrangement to be sent to a family member's funeral, ordered prior to the 2 pm cutoff time specified & paid the additional charge for same day delivery. I provided my cell # for delivery confirmation. Not only were the flowers not delivered, when I called, customer service told me that they would be delivered until Monday at 10 am when the funeral service was to begin. Their excuse for not delivering as promised was that it was a Saturday & I should have had my order in prior to 12 instead of 2 pm as the website states. I should have known that how? When I requested delivery by 9 am when the family was due to arrive at the funeral home, I was promised that delivery had to be before 10...nothing again! Called the funeral home later in the day & was told nothing ever arrived.

Delivered a day late and FROZEN, turned yellow a week later and Not happy with customer service, they would only refund a 20% discount on the next order after I felt very disappointed in the first!! Should they refund or send another plant payment. Why not go after the delivery company that kept the plant in freezing temps overnight?

Beware!!! Worst company ever!!! I Ordered an arrangement and paid extra for it to be delivered on a Saturday to my mother in a nursing home, for what may be her last birthday. Rec’d notification it was delivered, only to find out that, not only was it never delivered but the arrangement I ordered is no longer available. Would have been nice to know that when I placed the order. Still trying to figure out how one gets a delivery confirmation for a product that doesn’t even exist. Failure on so many levels. When I called to inquire about the delivery they apologized and offered me a $20 credit on a future order. As if I will ever be using them again. I have asked for a full refund and cancelled the order. Let’s see how long that takes. Thanks for ruining a special moment 1-800 Flowers. How are they still in business????

I have used them for years, but something is off. Their call center is useless. I have no problem with it being located somewhere in Asia, but the reps can barely speak English and they are totally inept. I have been trying to have flowers delivered to my cousin in Atlanta for over a week. She still doesn’t have them, even after repeated calls to them, misinformation, empty promises and outright lies. I must have spent a total of over an hour. The rep promised me that she would “make it right, to-day!” It’s 9 pm and the flowers have not delivered. I will NEVER use them again!

A week earlier, by going to the website & under referenced order number, I chose to cancel the order. Company would not cancel initial order as instructed. As I had surgery that rendered me immobile, the gift basket was not delivered to our front door as instructed on order form. Box arrived damaged, I took photos of the box before opening it. I reported the damaged goods. I reported the dissatisfaction online and 1800-Flowers customer service has not responded. Very poor customer service. Much disappointing.

I first ordered on the 5th of March but it was too late so the girl called me at 12PM the next day March 6th to finish the order. I told her that the order was for someone I'm interested in and I needed the order delivered by 3:30pm and she assured me that she would call the florist after we hung up to expedite the delivery. I called back at 6:30pm last night to check why I didn't receive a confirmation of delivery. I asked for a supervisor and I was told that the supervisor was busy and would call me back, it never happened and that's tells me that 1-800-Flowers.com is a big fat crock. No one has contacted me for this mishap, how sorry is that?

I ordered a bouquet of fresh flowers to be delivered to my son and daughter-in-law. The bouquet that was delivered is a very poor attempt, to say the least, of what was ordered. I have attached a picture of what I ordered compared to what was delivered. What was delivered is in no way worth the price that I paid for my order.

Don't ever order from 1-800-Flowers. I ordered a bouquet for my mom's 75th birthday. It wasn't delivered and when I called to complain, they said they made two delivery attempts and left a message on my parents' answering machine. My parents were home all day and never received a message. The flowers were supposed to be redelivered today, but of course they weren't. I called again to complain, was on the phone for over a half hour, and they could not guarantee when the flowers would be delivered. I asked to cancel the order and receive a refund and they refused. I asked to speak to a supervisor and they said no one was available. I ended up hanging up out of sheer frustration and initiated a dispute with my credit card company.

I ordered flowers for my wife on a Monday morning before 8:00 am. I received a call at 10:30 from them telling me the florist asked to use a substitute replacement. I was fine with that, but the flowers never showed up that day. I called back after 5:00 pm and complained and was given a 50% refund with the assurance it would show up the next day. Waited until 1:30 Tuesday with no sign of the flowers. Called and complained and was assured it would be delivered that day. I responded negatively to their customer service survey and was called. The call kept dropping out, and they kept reiterating their mantra that delivery hours are 9:00 am to 7:00 pm but would be to the office before 5:00. It’s 3:20 now with no flowers yet. The entire customer service staff is obviously from overseas and have no clue what is going on and you can barely understand them. Next time I’ll call the florist directly and skip this service.

Placed order. Forgot to sign card. Change order didn't work. Called and waited forever while agent cancelled my order and gave me a new untraceable number. Couldn't look it up, so I called again. Forever wait, no email confirmation. Finally hung up after 45 min. Stay away from them!!! My brother died, and service is awful!

On Feb 28th, I ordered flowers to be delivered for a a very special friend’s birthday. I received the confirmation email saying that my order was confirmed, but 24 hours later and she received nothing - not even a phone call, even though they had her cell phone number. I reached out, but couldn’t get through to a person. I emailed but no response. I used to use 1-800-Flowers pretty frequently, so it never occurred to me to look at current reviews. Buyer beware!

Today March 2 was my sister's birthday and thought of sending her flowers since I live two hrs away. I order online and paid 85.00 dollars for 18 flower arrangement. Which I believe it was excessive but hey it’s a special occasion so place the order. Two hours went by and no email of confirmation of my order or a receipt of my order so I decide to call customer device. By this time my sister received the flowers and sends me a picture. The bouquet does not look nothing like the online picture.

I ordered flowers a day in advance. I requested that the flowers arrive by a certain time. Not only did they not arrive on time they did not arrive at all. It was a special occasion so the service is horrible. If you're thinking what did they offer. They offered me a 20 dollars discount on my next order. I asked the customer service representative, "What makes you think I would ever do business with you again." The only thing I can say that is positive is that I placed 3 different orders on 3 separate days. All 3 times they were late. So at least they are consistent. The only reason they get one star is that it does not allow you to give no stars!

We ordered their medium size flower spray for our friend's funeral but received what appeared to be the small size. The reason we believe it was the small size is that there were two other sprays at the funeral and they both dwarfed our spray. The total cost for this so called medium size spray was over $220. At least the flowers were delivered on time.

Hello. I ordered a lovely bouquet for my husband's birthday today (02/28/2019) to be delivered to him at his work today...on his birthday. The flowers were ordered around 10am. I was assured I would receive an confirmation email once the flowers were delivered to him. But instead at 4pm, I received an email from “1-800-Flowers” telling me that the bouquet it was “undeliverable”?!? I frantically clawed, was placed on hold for 15 minutes and was disconnected. I called back and waited another 15 minutes only to find that the company making the bouquet was out of lilies and this is why they refused to make and deliver the bouquet I spent $108.00 to have delivered to my husband ON MY husband's birthday!! I was shocked. I called around to all the other local florist in town and everyone had stopped delivering for the day and most of the florists had all gone home by then…

Do not use this company! I am 70 years old and this is the worst company I’ve ever had the misfortune to have used. I could write pages about this terrible experience... but why bother... Trust me I wish I had done my research before I orders flowers. I didn’t and instead of making my family happy... This worthless company upset my grandchildren. To Hell with them! DO NOT use this company. Pure garbage. I would give them a negative 5 stars!!!

Placed an order today. Took more than an hour to receive a confirmation e-mail. Later I learned the sympathy bouquet destined for a funeral (complete with sympathy message) was sent with balloons. Normally, a mistake like this would be well accepted, and no mention would be made...Maybe even appreciated. Problem: On the balloon was written in big letters, "HAPPY BIRTHDAY!" "Happy birthday" balloons...to a funeral?

I ordered a bunch of flowers to be delivered to a friend at a school in NC on Monday the 23rd February and another bunch to be delivered the next day to the same address to a different friend. On Tuesday I found out that the Monday order had never arrived. I emailed and was PROMISED they would be delivered that day and offered a 20% refund. The original order that was to be delivered on Tuesday was delivered. I found out today WEDNESDAY that ONCE AGAIN the order had not been delivered. I called and was put through to an overseas person who after keeping me on hold for 30 minutes promised once again they would be delivered by 3pm. They were not delivered.

I picked and ordered a standard XL bouquet of flowers off their website on Sunday with the delivery date on Tuesday. Tuesday - They didn't arrive. Wednesday - They didn't arrive. 1 hour phone call that night. Was told the florist "couldn't source the flowers" and rejected the order ON MONDAY!! So why did 1-800 Flowers not take action on Monday?

If I could give 0 Stars I would. I ordered the Wolferman's Signature Muffins (customize a 12 pack) plus 3 spreads to be sent to a friend grieving the loss of her mother. I was told they would arrive the next day but by the second day they had not arrived. I was so embarrassed that my package did not get to my friend. I called and was told they were in transit. By 5 PM a package of only 2 (not 12 like I paid for) came. They were the only two flavors I did not pick! Plus - no spreads which were an additional $22.

I ordered chocolate covered strawberries to be delivered Valentine's day. I started getting worried when 5:00 then 6:00 rolled around and they still were not delivered. Spend 30 minutes on hold trying to talk to somebody only to be told don't worry they deliver until 8:00. At 8:30 I was then told they would not be delivered! Ruined everything. If you want something special delivered use a different company. If I could leave no stars I would.

Our son ordered a Valentine's Day gift for us that was a vase of flowers called "Fields of Europe Romance: XL-8'', prod id: 148245XL" from 1-800-Flowers. The flowers were arrived in the evening of Feb. 15, 2019. It was very beautiful. We were delighted and touched so very much. But immediately we smelled the flowers with very bad smells. We couldn't stay with the flowers closely for a few minutes, eventually the smells went everywhere. We don't know what it was. We tried to pick the flowers smelled ugly out but we found everyone smelled same. The ugly smells filled the place where we put.

The flowers I ordered for my wife arrived in their box damaged, with one rose head completely void of any petals. Many petals were loose in the bottom of the box. Other roads stems were wilted and bent. I sent two emails to customer service and received no responses. And don’t even try using their customer service handle on Twitter. Take a look at how they use that platform... They don’t even know how to use Twitter.

Ordered a Chemise and Robe Set along with flowers. Looked nice in the picture. Turned out to be very cheap. The outfit also didn't fit well at all. They WOULD NOT LET ME RETURN FOR CREDIT. They are a scam. Cheated me out of $105. STAY AWAY.

I placed an order on 2/20/19 to be delivered on 2/22/19 in time for a birthday. I received the first email indicating the order was received and then another stating the flower arrangement was made. I kept my eye on email waiting for the delivery confirmation but it didn't come. I sent 1800 Flowers an email and received a response that they had a problem delivering the flowers. What problem? They gave no explanation why the flowers weren't delivered. I checked again this morning and nothing, no email, no delivery notification, nothing. I wish I would have checked reviews before I tried to order. Today, still nothing. Such a huge disappointment and no time to get these flowers to the recipient today by any other florists.

On the 25 of January I ordered 1-800-Flowers Love in bloom potted daisies to be delivered on Valentine's Day. They arrived on time but the live plants had broken stems and were badly wilted and discolored. I sent them a complaint on their website and they promised a delivery of cut daisies on the 19th. Those did not show up at all. Complained again and was told roses were on the way. Guess what? No roses. Complain again and get told more roses are on the way. I guess I will have to file a dispute with PayPal to get a refund as they are not going to make this mess right.

Purchase sympathy flowers to be delivered to a funeral home and what was delivered was an embarrassment. Ordered the large arrangement and what came was only a fraction of the size and didn't look anything like the pictured product. I wanted my money back, they insist I have something else delivered. Had a bamboo plant delivered. One of the stalks was already yellow at delivery and 6 days later it was on its way to dead. Another stem started turning yellow as well.

1-800-Flowers is a joke. I ordered flowers to be delivered on 2-20-19 for a birthday. I got a email saying they was delivered and I talked to a family member in the house since there was no word mentioned about flowers. The family member advised nothing was delivered. I called the company. Raised 4 kinds of cane. The company promised me they make good on their word and get them delivered on 2-21-19. Well here we are on 2-22-19 and still no flowers and same story as above. I got email stating delivered but yeah not true. After a hour on the phone again for 3 day they are saying the will refund my money. I will use ProFlowers from here on. Piss on this company and their ways. Last note I asked to speak to supervisor and the lady said one wasn’t available but I demanded a supervisor. The lady put me on hold and came back to the line with a different name claiming to be a supervisor.

For my mother’s 70th birthday I ordered two cakes (>$100) that were suuuper tiny, box of cookies ($50) and a supreme gift basket of chocolates (>$115). The basket came with 1/3 the amount of product and was filled with random things instead of what was in the description. I am devastated. Someone had to consciously look at my order, fill it with crap and send it on anyway. Who does that? When I called they said I could pick between a refund and a replacement but the replacement wouldn’t make it in time for the party. A refund was not enough in this case.

February 18th, 2019, I decided to give 1-800-Flowers.com a try. I wanted to surprise my girlfriend who was working at the time with same-day delivery of a bouquet of red roses to her place of employment. I should have known from the beginning that this organization was filled with incompetence and a lack of common sense. The woman taking my order took at least 25 minutes to gather information so basic as my email, my full name, place where the flowers were being delivered to, the name of the recipient etc... Nearing the brink of pulling my hair out, the customer service representative assured me that the flowers would be delivered between 9:00 am-5:00 pm, she said when the flowers were delivered I would receive a confirmation code to my email. 5:00 pm came and went, no notification.

I called and order flowers for my girlfriend. I was double charged for the order. I called to explain and was told I was not double charge. After 40 minutes on the phone they admitted I was double charged and promised a refund and offered me a 20 credit on my next order. I never received the refund or the credit I was promised in my email. Go to your nearest florist and save money and headaches.

I ordered Valentine's flowers on 02/05/19 to be delivered to my wife at work. I specifically chose flowers that could be delivered on the 13th as she was going to be out of town the 14th thru the 19th and I wanted her to get them before she left. All confirmations stated that the flowers would arrive on the 13th. No flowers on the 13th. I called and explained the situation that my wife would not be in to accept them on the 14th and that this was a problem. They offered a $20 credit and redelivery on the 20th when she returned. No flowers on the 20th. Done with 1-800-Flowers... Will go direct to a florist locally from now on.

I ordered flowers for Valentine's day on Feb 7th. Now Feb 20th and no flowers. Called customer service on the 14th,15th,16tth,17th,18th and 19th. Received the same answer “we cannot issue you a refund because the order is confirmed with the vendor”. While it is nice of them to “confirm” the order, it would also be nice to actually receive the product or service that you paid for. This was pretty much robbery, they took my money, didn't provide a product and told me too I cannot get my money back.

My boyfriend ordered me 18 roses for Valentine’s Day. They arrived on the 13th, as requested. However, the vase was broken. I called the customer service line within ten minutes of delivery. They informed me that a new order would be sent immediately. I waited a week and didn’t receive anything! When I called for the second time the guy told me that the original replacement hadn’t been mailed because that particular arrangement wasn’t available anymore. (Excuse me? I was angry at this point.) I told the customer service guy that their lack of same product is not my fault nor an acceptable reason to not replace my vase because I didn’t have a vase and my flowers looked like ** in the plastic jug they were in for everyone to see. I refused to go buy a new one because my boyfriend has already paid for a vase!

I ordered a few days before Valentine's Day, so, thankfully, a Valentine's Day delivery is what we got. On their website, they have all these beautiful arrangements. When my wife got her arrangement, it was in a box! I don't mean open the box and there are your flowers arranged and pretty. My wife had to put her own arrangement together because the knuckleheads just threw the flowers and vase in a box and tossed it in a FedEx van!!! I've emailed them 3 times since Valentine's day and have heard NOTHING. If you're reading this review, and you're wanting to send flowers, order from a local company. You will be thankful. 1-800-Flowers.com will never get another dime from me nor from anyone I can convince how truly awful they are!

Imagine my surprise the DAY before Valentine's Day when I receive a flower delivery. I could forgive them messing up the day of delivery, if my flowers were not broken and dead! They apologized and claimed they would resend the delivery the next day. It never arrived. After several days of speaking with customer service they claim they can only reimburse me for 75% of the purchase. Extremely poor customer service. I will never recommend them and will make sure everyone I know is aware of their disappointing customer service.

Wanted to send flowers to someone who had a death in the family. Paid extra to have it delivered the same day (Tuesday). After tracking the delivery all day, I found out it wouldn't be delivered until two days later. Called, IM'd and e-mail could not get it resolved. Finally credited the additional fee. Because this wasn't resolved until after 7pm, they still couldn't do same day delivery and told me it would be delivered on Thursday and I would get the tracking number within 24 hours (which does no good). Finally canceled and ordered directly from the florist (which delivered within a few hours). NEVER USE 1-800-Flowers. They are a terrible service and have no compassion.

I purchased a flower arrangement yesterday 2/18/19 to be delivered to my granddaughter who is in the hospital. I called at 5 PM to find out where the delivery was just to be told the florist didn’t have the basket so it wasn’t going to be filled. Of course I am furious because I did not receive a call nor an email informing me of this. They promised to have it delivered by different florist the following day.

I paid the extra $20 to have my Valentine present arrive ON Valentine’s Day. They delivered it on February 13. I did not give the option for delivery the day prior, yet they still delivered it then. Ruined my whole surprise. And then to top it off, they gave me store credit instead of refunding the shipping charges. Will never use them again!!!

My Aunt's birthday. My husband and I ordered a flower cake with a balloon as a surprise for her birthday to be delivered today. I had been checking my email as often as I could while at work to check to see if it was delivered yet (the delivery time was scheduled between 9 AM to 8 PM). By the time I got home at approximately 4:30 PM, I was still waiting and checking my email frequently. Finally, at 6:46 PM, we received both an email and text notification that it had been delivered. I immediately went out to check to see if a delivery person was outside my aunt's condo or in the parking lot as we live in a condo association with our condo adjacent to my aunt's condo. Nobody and nothing was either outside or inside of her door, and no delivery vehicle was in the parking lot.

I ordered an extra large flower setting, chocolates, teddy, and a Happy Birthday balloon. I got a small flower setting, a Valentine balloon. No chocolates or teddy. The flowers looked horrible. If I can post a pic I will.

My husband ordered flowers on Feb 13 in the early morning to be delivered on Valentine's day for which he paid extra to make sure they were delivered on time. This is where it all goes downhill. They didn't deliver on Valentine's Day. When I didn't mention the flowers he asked if I had gotten my gift. Of course I didn't not! So he called them Feb 15th and spent a lot of time only to be given the runaround. They apparently didn't give a Crap since they had gotten his money already. So. They were suppose to be delivered on Mon Feb 18. Then he gets a email on Sat Feb the 16 that they were unable to deliver because no one was there. Then they finally delivered them on Tue Feb 19.

My husband had ordered a flower arrangement to be delivered to me on Valentine's Day. He was told they could be delivered up until 8:00 pm. He told them it was a business and that no one would be there. He called on Friday, (2/15) to complain. He was told they would do a $20 credit and a redeliver. He told them that they needed to go to our house by 5:00 pm that night. Again, they never showed up. He got a confirmation email that they had been delivered Thurs night to my work. They weren't there. I called them on Sat and told them he needed a full refund plus the delivery of the flowers. I was hung up on with the first call. Was on the phone for about an hour and only talked to the person for maybe 10 minutes. I called back, when I explained the situation, the customer service rep started laughing. Neither one of their managers was available to speak with. The second operator told me she would call me back within 10 minutes, I still haven't heard back from her and that was 3 days ago. I recommend that nobody orders from here! Same day delivery bull!

I will keep in mind others are reading this and how the flowers my husband ordered for me on Valentine's day were not delivered, on time, or the same day or AT ALL. I never got them. But when he called about them he received an email saying they had been delivered. NOT! "Your order, **, is now being prepared for delivery". is what was emailed at 6:00 pm on Valentine's. The order was placed at 8:00 a.m. on Valentine's day. I stayed at work until 6:15 when I leave at 5:00 pm cause I felt bad if said delivery were to come thru.

I choose 1-800 Flowers for convenience of sending flowers to multiple people in multiple states. The flowers didn’t have arrival dates until a week late. I sucked it up and went on with order. I spent nearly $400 on my complete order. Family received the flowers on time however, when they sent photos of the arrangements they looked as if an amateur assembled the arrangement. Instead of a full, symmetrical shape, they looked as if they were brought at the supermarket and shoved into a vase. One arrangement was missing sprigs of a eucalyptus type of filler. Overall, I am extremely dissatisfied with the look of the flower arrangements. I feel deceived by the photos online.

I had placed an order on Thursday 02/14/2019. First their website is misleading that it stated it would be delivered on same day. Then I was forced to selected another day because 02/14/2019 was grayed out. When my wife received the flowers they were in bad condition. I called the main corporate office on Monday morning and they transferred me to executive's office. The person on the phone stated, "We can send a replacement order. It will be delivered on same day 02/18/2019." THE DELIVERY NEVER HAPPEN ON SAME DAY. I called this morning and spoke to same department and the person told me it put for the 02/19/2019 not 02/18/2019 delivery. Shame on the CEO of the company for providing this kind bad customer service. Please take your business some else.

I cared for my mother for nine years before she passed in late January 2019. We ordered two standing hearts, a casket spray and cross to be delivered to the funeral home the day of the funeral January 28. The flowers delivered were old, withered, falling apart and sparse. The ribbons off scale. The flowers did not look anything like the 1-800-Flowers website pictures. Our pain was made worse looking at the horrible dead flowers around the casket. I contacted 1-800-Flowers shortly after the funeral. The customer service agents read from a script or are incompetent because they asked if I wanted the flowers redelivered. The memory of my mother's funeral is forever ruined by 1-800-Flowers.

I wanted to send my daughters a special arrangement for Valentine’s Day. I chose arrangements from the pictures on 1-800-Flowers website. The flowers were delivered on time in a box smashed with no water looking nothing like the picture and with a different amount of flowers. I called back on the second day and remained on the phone an hour and a half and they promised to resend The arrangements with an upgraded design. And they offered to give me $40 of credit on a future order. The third day I was on the phone for 30 minutes. I received a call and returned the call and no one knew anything about the reference number I was given in my message. So I spent a total of four hours on the phone and never got what I ordered.

Valentine’s Day flowers never arrived. After several phone calls they stated the delivery person had trouble finding the recipient’s house. So ridiculous! It’s right off a state road and he had the phone number and never called. All customer service reps were condescending and rude. They withheld $10 of the refund for the delivery that never happened. Don't ever order from 1-800-Flowers.com. Poor excuse for a company.

Flowers were supposed to be delivered on Valentine's Day...they weren't. I received an email stating that I would get back a 100% refund. I was then only given 50%. Called customer service who transferred me to the "billing department" who had no record of the original email or that any refund had been given. I was then told to forward them the email that THEY originally sent me and the problem would be resolved. An hour later I got a reply stating the flowers were delivered and thanking me for my business. I have called back 3 times and spoke to 3 different sales reps who put me on hold and never come back.

My boyfriend wanted to surprise me with flowers on Valentines Day. He ordered flowers to be delivered to my office on the 14th but my flowers never arrived, matter fact the flowers were never sent. My boyfriend ordered 2 dozen roses with a white clear vase and payed extra to have them delivered on the 14th but to his surprise they took his money and never shipped out any flowers.

I wish I could put less than 1 star for a review. Here's a story of my Valentine's day experience with this crappy business: My GF is a school teacher - schools close at around 3ish. 1-800-Flowers.com has an option for a delivery location to residential, school, etc. - So I chose school because it's a ** school. 2:30 comes she still doesnt have flowers - call up customer support and they say "We make deliveries to 8 pm tonight". I respond with "Excuse me, what school do you know that's open to 8 pm at night". He responds with " I don't know any". So I say "Why dont you guys do schools and businesses first since they probably dont stay open till 8 pm". He responds "That's a good idea" - like no one ** thought this through.

Ordered Valentine's Day flowers for my mother, wife and daughter on 2/13. Mother and wife received theirs without an issue. My daughter didn't receive them. Went back and tracked her order. Not even shipped! No contact from the company for an alternate gift. I emailed their customer service the day AFTER Valentine's Day and their agent wrote back: "Good news! Our records show that your gift will be delivered very soon. As soon as we receive a delivery confirmation, you'll receive an e-mail notification from us." Good thing I wasn't sending flowers to a funeral! Never use 1-800-Flowers again!

I placed an order 10 days in advance to have flowers delivered to my wife (who suffers from MS) for Valentine's Day. To be safe, I requested delivery a day early as I figured Valentine's Day itself would be very busy and they might not make it. Well, the order came a day early, but was incomplete. It was nothing more than a dozen red roses. I ordered 2 dozen roses, with a gem vase, and chocolates. I immediately called them and the agent I spoke with assured me he would be resending the order and it would arrive on the 14th, 15th at the latest. Ok, maybe the rest would show up on the key day, maybe one day later.

I ordered roses from this company on Monday 2/11/19 to be delivered to my wife's office in Manhattan for Valentine's Day on Thursday 2/14/19. The total amount that I paid with my credit card was $99.03 including a $4 extra charge on top of the regular service/delivery charge because it was being delivered on Valentine's Day. I received an email confirmation on Wednesday night 2/13/19 around 7 pm Eastern time stating that my flowers were delivered to her office. I found this email really strange and odd and began to worry about my delivery.

I ordered my mother a gardenia bonsai plant for her birthday to be delivered on Friday Feb 15. After waiting all day for them to arrive to Evansville, IN they never did! Saturday I received an email saying they would not arrive until Monday Feb 18. This plant came from Ny to Ms then to Tn. From there to Darmstadt, IN! Her plant seemed to travel all around and even through Evansville but was never delivered! This is unacceptable! Called customer service and the first non-English speaking man kept telling me it would be delivered Mon...

I ordered two dozen roses from 1-800-Flowers for Valentine's Day. My wife received them and many were moldy or dying. Many petals came off as well when removed from the box because of how tightly they were wrapped. An hour before delivery my wife received a cancer diagnosis and then opened these disgusting flowers. I was pissed. Contacted customer service. I asked for a full refund. The agent told me they cannot issue refunds on Valentine's Day and to call back the following day. He tried to offer me 20% off and redelivery more than five times!!! Each time I became more and more irritated. Called back the following day and was told I would be receiving a refund in full back to my card within 48 hours.

When my uncle passed in December my sister sent flowers from 1-800-Flowers.com to my mother. First was supposed to be (I think) some type of Rosemary but looked like a Christmas tree left out in the July sun without water (from December). The plant was dead and literally falling apart upon arrival. After some hassle another plant was sent out and the replacement was 90% as bad. Mother is upset and afraid to tell sister (thus I am writing review). Please do not waste your money unless you intentionally want to send a dead plant to someone. I am sure they were well aware of condition before sending these plants.

I never check reviews which I should have. But I get a lot of pop-ups from here so I figure, "Ok I'll give try." The place I normally get flowers from moved so I just figured, "Ok give this place a try. What could go wrong." Well oh my gosh. Way too much headache. I ordered 3 weeks in advance. Valentine's comes and I'm waiting to hear, "Oh my gosh! I love the roses." The day keeps going and going. No delivery on the time they say. I called and got speaker from outside U.S.A. Ok that's fine. I barely understand but I still try and figure most out. They say, "You have to wait till 8 pm." I said, "That's not what was told to me."

On Valentines day! Seriously?! The box was practically dropped kicked to my front door. Relative brought it to my attention. No vase and rotten flowers from a man that paid good money to impress me. Why?

My husband has been working on the other side of the country. He ordered flowers to be delivered to me on Valentine's Day. They never came. He is upset, I am upset. They didn't hesitate to charge our account. Now trying to get a refund for undelivered flowers is like pulling teeth. They tried to get my husband to agree to accept late delivery. Sorry, the occasion is over. You failed 1-800-Flowers. We want our money back. Keep your offers because we will take our business elsewhere!

I ordered flowers for my wife for Valentine's Day weeks in advance. Paid extra for shipping/Delivery Valentine's Day. After purchasing my order I was spammed with emails 5-6 a day for deals to order more flowers. Got an email saying that the flowers I picked would not be available and that I had to pick something else, Ok I did that. Then Valentine's Day comes, no flowers, assuming that being Vday maybe they'll show up the next day, Nothing. Tracked my order online...nothing. So I called and the customer rep tells me sorry they don't know why they weren't delivered. Tells me he will remove the delivery charge but they won't be delivered until Tuesday! We shall see how this goes. I for one am not holding my breath. Will never use this company again!

I ordered birthday flowers to be sent same day today, within the "count down" clock that was on the site. Before you can even order same day, you must input the zip code/address of recipient and select Same Day delivery. This presents you with a list of possible options -- which one would assume means they are actually available... Guess NOT!

I ordered a DELUXE Bouquet for my Mother on Valentines Day. The picture on the website showed a hearty bouquet filled with purple iris and roughly 20 tulips. The item that was delivered contained 10 tulips, zero iris and was not hearty looking at all. To be honest I spent close to $65 and received 10 tulips with a value of less than $6.00. What a scam.

Valentine’s Day flowers were ordered to be delivered two days before the holiday. The day before received email stating flowers I choose were sold out and I needed to call and pick a new option. I called and person on phone said that wasn’t true and that my option was still available. Now the holiday arrives. Still no flowers. It’s now two days after flowers are supposed to be delivered.

First we try using the phone system to dial our order number. Didn't work, kept saying over and over please enter your number again. So we called back and pressed 1 for sales, got someone immediately and she was so unprofessional it was amazing. I've never heard a representative say 'um' and 'by the way' so many times. It was every third or fourth word.

I placed 2 orders for 2 different recipients using a 20% discount code. After checking my bank account, I noticed 3 pending charges, not the 2 with the discounts. I figured 1 charge would drop off. Checked my account a few days later and all 3 charges dropped off just to find out they added 2 new charges with the full price! So they basically charged me the full price, which not only is fraudulent business practice but was not worth it after seeing what was delivered to my family members. Will dispute with PayPal. Customer service is a joke too. Do not use this company!

1-800-flowers is yesterday's flower company. They don't deliver when and what they promise. And they don't respond when you are in trouble. My note to the CEO...no response. Their site said Valentine delivery was tight so for their benefit I picked the day before. No delivery to my daughter who is serving our country and no call from 1-800-failure. Promised to deliver on 2-14, an ironclad guarantee. Nothing. Absolutely promised to deliver 2-15... Nothing again.

Do not buy anything from this company! I ordered a birthday gift for my grandson and paid extra to have it delivered on Saturday. It did not arrive until Wednesday. It was laughably awful in quality. I called customer service and they gave me the runaround for 45 minutes. All in all a total rip off. They refunded me only 14.99 to cover the Saturday delivery fee but were just all apologies and I was put on hold 3 times. The gift itself was a message in a bottle. I composed a nice heartfelt message but the message that came in the bottle was some poem but not what I wrote. It also came with a box of candy which was so small it had only a few Tootsie Rolls in it. The balloon that came with it was the size of my palm! All this for $75.00.

My husband is in the Virgin Islands for work and he paid extra for flowers to be delivered to me on Valentine’s Day and I never received the flowers. They sent a confirmation that they were delivered 11:00 pm at night but that did not happen. This is the worst company to use for flower delivery. They will not answer the phone and will not refund or money.

Order #: **, Order Date: 1/31/2019. Paid extra for a 2/14 delivery that didn't arrive until late 2/15. Was told I'd get a full refund in no uncertain terms. Received only half. Fundamentally... they lied. I called again and was put on hold until they ended the call. Filed a complaint with the BBB.

My fiance sent me 2 dozen roses for Valentine's Day from 1-800-Flowers. The flowers were delivered on the 13th with a tinge of brown around the ends, and on the morning of the 14th were completely dead. After complaining to customer service, we were told there would be a new delivery on the 15th at no cost. The flowers were never delivered. Ended up debating with a CSR on the phone about a refund. Supposedly a full refund has been set up but will take 1 to 2 billing cycles. Bet the CV company doesn't follow through refunding the money. If you want a bad experience & the special day ruined for your loved one this company will deliver for sure.

I ordered two dozen assorted roses in a vase to be delivered on Valentine’s Day, 2019. I was told by the customer agent that would be delivered by 3 pm. My wife is a teacher. She left at 3:30. They were delivered at 3:53 pm. So my wife and I had to cancel our dinner reservations to go back to school to get the flowers. The flowers were in a box, only a dozen, not the two dozen in a vase as I ordered and paid 75.00 dollars for. The flowers were broken. When I called to customer service in the Philippines I was told all they would do is resend the flowers the next day. I am a first time customer of 1800flowers.com. I will never order from them again. I strongly suggest never order from them. They only want your money and nothing else. I am filing a complaint with the Better Business Bureau.

I recently ordered flowers to be delivered to my sister on 2/14 and received an email indicating that they were delivered late on Thursday, but my sister never received them. I called customer service and found that their call center was outsourced to the Philippines and the agent could do nothing but keep repeating apologies. She then offered redelivery for 2/15 with a 50% refund on the purchase price. I asked for email confirmation and she advised it would be sent after the call ended. I never received that email. On 2/15, 1-800-Flowers once again failed to deliver my flowers and once again I had to waste time in calling their customer service to ask for a refund.

I ordered flowers for delivery to my daughter on Valentine's Day. They did not get delivered. When I contacted 1-800-Flowers, they offered to deliver the flowers on Feb 16, two days late. That misses the point. A representative called me and offered a discounted delivery. They offered no excuse for failing to deliver. They simply dropped the ball. At a minimum, I think they should have delivered the flowers free of charge as a gesture for the failed service. I would have been happy with an apology note to my daughter. They did not accept my proposal. Any flower delivery service can look good when they handle things right. Dealing with a failed delivery tells you who is worth using. 1-800-Flowers failed to address the failure properly.

Ordered flowers for Valentine’s Day (Feb 14th). After placing order the delivery date shown was not accurate (13th). Got a funny feeling about this place so I checked some reviewed. Immediately asked for a refund. They can’t find my order, it doesn’t exist. I keep contacting them - ‘ok sir your money has been refunded’. I did not receive my money. I ask again, they say, "Take it up with PayPal, your money has been refunded on our end, sorry your order never went through sir." Flowers arrived on Feb 15th. What a joke.

My experience with them was the worst I have ever experienced. They straight up steal your money. I placed an order of $297.31. I only received part of what I ordered. The other half never showed up. My Valentine's Day was completely ruined because of these scumbags. The roses that did show up were nothing like they claimed. Finally after numerous times of trying to reach customer services they had the nerve to only want to do a partial refund. DO NOT ORDER ANYTHING FROM THIS WEBSITE. It's nothing but trash ** flowers and trash ** customer service.

Ordered flowers a week in advance for Valentine's Day for my girlfriend to be delivered on Feb 14 to her job. Well she never received them. I keep calling and they told me the driver was 20 mins away. Called back and they said the flowers were delivered to the front desk. Never received a name of who signed. They said they left them at the front desk. Well after calling customer service back and telling them she never received them and them putting me on hold to tell me call back in the morning.

DON'T order from this company. They totally suck. Ordered beautiful flowers for my beautiful wife to be sent to her work and they never delivered. I called them 3 times throughout the day because they claim to have tracking and all they could say is it will be there by 5. **. The precious moment of your loved one being surprised with beautiful flowers was lost. I hate this company. They never called to apologize or anything and this was supposed to be guaranteed. Stay away from them.

This service is a real fraud. I ordered flowers on 2/12 to be delivered by 2/13. I have been on the phone with customer service 5 times on 2/13 and 2/14, they could not give me an answer when the order will be shipped, can barely explain anything. Finally, they come today, 1 day after Valentine's and 2 days after the order was due for delivery, mocking me that I ordered yesterday. I returned the shipment, called the credit card company to dispute the charge. This was the worst service I ever experienced anywhere. Go to any other service for flowers, you will never get such disaster.

I wish I read the reviews before purchasing anything from 1-800 flowers... I ordered an edible bouquet for my husbands birthday to his office. I placed my order 3 days before the delivery to make sure they have plenty of time. The day of the delivery I kept waiting for him to send me a message about the surprise... Waiting and waiting... Finally at 3 pm, I called the company and they said that it would be delivered by 5 pm. It’s Friday, the office closes at 5, but it’s FRIDAY, people leave early on Fridays. Anyway, they told me that they don’t have a number to the florist and I just have to wait... 4:10 pm, I get a call from the Florist asking me if the recipient is still there because they will be delivering the bouquet at 5 pm.

I received flowers for V-Day from my husband- item # 90787SCLSV1/Bunches of Love tulip & iris with clear swirl vase- box was upside down. After opening up, box was full of sand/dirt, Tulips were so droopy, with yellow stems (should be green) and slimy mold on the leaves. This order was supposed to be tulips and irises in a vase. The vase was the only nice thing about this... so disappointed and embarrassed, tried to recur them and put the flower food packet in with hopes that they would “pop" back up and look good, no luck.

I ordered 2 days ahead of time and paid extra to make sure a dozen roses would be delivered to my girlfriend in New Orleans. They charged me for it, and my flowers never showed up. I called the next day to see why I paid extra for flowers being delivered a day late, and I swear 1 person I spoke with accepted the blame saying they never sent it out. Meanwhile, another person told me the florists don't deliver on Valentine's Day. I wanted money back for the extra I paid along with the flowers to be delivered a day later, but they only offered me credit towards my next purchase. I told them I'm not purchasing from them ever again unless they accept the mistake and give me my flowers and the refund. They gave me the refund and then called me back saying they can't deliver the flowers because they processed the refund. I've never come across anything so unprofessional in my life. How is this company still around?

I don't even know where to begin. The website is an absolute travesty, especially on mobile. My login information stopped working immediately after closing the webpage, and despite the website telling me I was signed in. On mobile, you can't track an order unless the zip code only has numbers, so if you're delivering to a place like Canada that has letters AND numbers, it tells you your zip code is an "invalid email address"(?).

I purchased flowers for Valentine's Day. They arrived on the 13th, horrible, already bloomed with petals falling off. Nothing like what I ordered. Immediately called customer service & they agreed to send a replacement from a local florist to be delivered on the 14th. They never arrived, waited all day. Called customer service back just to be told the local florist was closed on V Day. What a bunch of crap. One of the biggest selling days for a florist & they are closed? Big fat liars then they said they will give me a refund & still send the flowers as a good faith gesture. Well it's the 15th & nothing came today either. Don't ever buy from these liars.

This company should be embarrassed to be in business. If I could give it 0 stars I would. I ordered flowers with a vase to be sent to my girlfriend's job for Valentine's Day. She works in a hospital in the Boston area. She works 8-5, normal working time for most. They never delivered the flowers and when I called they said, "We can try to redeliver them tomorrow." I said tomorrow isn't Valentine's Day. They promised a refund and said I would get a confirmation email in 2-4 hrs. I never got the email. So I called back and the woman now said, "Oh the person you spoke with never processed the refund." She said she would do it now and expect an email within 24 hrs. She said it may take up to 2 months for me to get my refund. I asked why when they took the money out of my account within minutes. She said it was company policy. We'll see how this turns out. WARNING: DO NOT DO BUSINESS WITH THIS COMPANY!!!

My husband who is thousands of miles away from me in the military tried to send me flowers and chocolates from 1800 Flowers for Valentine’s Day - he even paid extra to be sure they came on the day. No delivery. Then when he called they wouldn’t even give him a discount. I had to turn them away the next day just so he could be refunded the extra money he paid for being sure they got here on Valentine’s Day. As a 7 month pregnant military wife, I am so upset!!! It’s bad enough I don’t get to be with him while he sacrifices our time together for our country, then for the absolute carelessness and disregard for their customers is just an atrocious extra pile of crap on the day. Do not ever use 1800 Flowers!!!

I ordered flowers and chocolate covered strawberries for my single grandmother. I wanted to make her feel special and loved for Valentine's Day. I selected flexible shipping for 2/13 or 2/14. I never received the order. My first call was made on 2/14 at 915 PM and I spoke with "Hazel". She offered redelivery and a $20 voucher. I declined and asked for a supervisor. She then offered 50% off the order, redelivery and the $20 voucher. I accepted. It went all downhill from there.

Ordered the flowers last day of January and they were delivered on the correct day; that is where the good news ends. What a disappointment, 24 roses and the majority were dried out - how can that be. Called CS and they would not issue a credit until they 1st try to make it right. They shipped again and delivery came as expected only to find 12 not 24 roses AND the edges of the buds almost seemed burnt. Called CS, could not speak to a supervisor but did offer a 50% refund. Terrible, I will NEVER use this company again...

My husband of a month and a half ordered me 2 dozen roses with a big teddy bear for our first Valentine’s Day and he was guaranteed delivery the same day. He had gotten a phone call saying that his order would not be delivered. It was Valentine’s Day and he wanted to surprise me. I didn’t get the roses until the day after Valentine’s Day and the bear that he wanted was supposed to big a big one and he paid $60 for the bear and when I got it it was a small one. He paid over $250 for 2 dozen roses and a big teddy bear and he didn’t even get what he paid for, plus they were a day late. Very dissatisfied with the delivery and the price he paid. Wasn’t worth it, but at least the roses were beautiful. Will never use 1800flowers again and will not recommend them.

They never deliver their Products on time even if you pay the highly delivery fee and it's so embarrassing on the Valentine's day. We were waiting until 8 pm until the following day and my order never come until I called the customer Service to get my money back.

I ordered a fruit bouquet on January 25 for delivery on Valentine's day to my wife's school (she's an administrator) and it never was delivered. I spent over an hour on hold on trying to get an updated status or at least the information for the local florist so that I could pick it up and deliver it myself and only got a hold of one person in another country (I dont think they have any customer service inside the United States) who guaranteed me that it would be delivered by 3 pm on Valentine's day, which it did not. I called another two times and waited on hold over 20 minutes each time to try to talk to a supervisor and got a hold of no one.

I ordered a Waterford crystal rose for my wife for Valentine's day. I also ordered a 30 tulip bouquet for my daughter. I received a completely shattered and broken crystal rose. My daughter's flowers were wilted, and budding with only 10 tulips and 10 irises. After a 45-minute phone call, they determined that they could not redeliver either item and would refund my full purchase in 1-2 billing cycles based on my "bank's policy." If every other store in the world can refund a return the same day then so can they. It has nothing to do with bank policy. They are a total scam. Will never order from them again.

I would give NO STARS but I do not have that option so here's my 1 star. This company is highly unprofessional and they ruined my Valentine's Day! My husband order a BEAUTIFUL arrangement for me over $100 and my flowers NEVER ARRIVED. When I met with my husband after work he was so shocked and frustrated to find out I did not receive my flowers. He was told by a representative that I should receive a call to make sure I got my flowers, but I did not receive ANY calls from them. He checked his email and saw that it was delivered to my work so then we went to my office and NO FLOWERS WERE TO BE FOUND. He added our home address as a backup address since my office closes at 5 pm. We went straight home and still NO FLOWERS. MY FLOWERS NEVER SHOWED UP.

Paid EXTRA for guaranteed Valentine’s Day delivery. The flowers were not delivered. I got an email that an attempt was made but unsuccessful and would try again on the 15th. It was to a business in which any employee would have accepted the flowers if my wife had been busy or out at the time of delivery. On the 15th was told by 1-800-Flowers that the flowers wouldn’t be delivered until the 16th. I tried to just cancel but then learned that my order is nonrefundable and I would only get back $15.00 out of the $90.00. I will never use them again and do not recommend them.

I ordered a cookie bouquet for my mother and paid extra for it to be delivered on Valentine's Day. Order never arrived. It is now Feb. 15, order is nowhere to be found. No tracking number, nothing. I called twice last night and spent 1 hour and 17 minutes on the phone with 2 different people that I could barely understand. I was able to make out the affirmative when I asked for a full refund. The agent lied and said they would send me an email confirming the refund in 1 hour. You guessed it... No email, no refund and no cookies. So basically this company will take your money and you get nothing, not even a refund. Their customer service agents are SO difficult to understand. This is a complete RACKET. This criminal behavior is being reported to my credit card company and the BBB.

Ordered and paid for flowers and gifts for my mother and wife prior to Valentine's Day, and received email confirmation that all was well. (Both recipients were on the same order, and same address.) On actual Valentine's Day, I received another email that the flowers for my wife were on their way. But no mention of my mother. Strange. Hours later, my mother's flowers show up! But no flowers for my wife! I sign in online to see the order status, and the only part of the order on their website is my mother's order! My wife's order is NOT EVEN THERE! Completely erased! Gone! No mention of it whatsoever! I get on the phone to try to see what's going on, and I'm put on hold for 20 minutes as they try to track down the local florists. The customer service is in the Philippines! So they have to call from a foreign country to try to figure things out!

To reiterate everyone else's experience: I ordered several days early, paid the extra fee for "guaranteed delivery on or before Feb14." Never received them, only am offered $20 off my next purchase. I can assure you I will not be taking advantage of that $20. I have been fighting all day with automated customer service responses. The compensation order I have been offered so far (and I am not making this up):

Ordered flowers, tried to change address. They won't let you. They delivered my Valentine's Day flowers a day late to some strange address & a strange person signed for them. They are all foreigners that can't understand you or you them. They informed me I cannot receive a refund. They will not respond to emails. Do not deal with them. They do not deliver smiles.

I placed 2 flower orders with 1-800-Flowers for Valentine's Day, 1 for each of my daughters. I received a confirmation for both orders & paid a premium to have the guarantee that they would be delivered on Valentine's Day. For the 1st order, my daughter in West Lafayette, IN, when I called to find out why it was not delivered I was told that the bouquet I picked was "NO LONGER AVAILABLE". I was never notified of this, I paid $99.99 plus delivery for this. I did not have the receipt in front of me when I was picking a replacement bouquet. So, I asked the customer service rep., she told me $84.99, which was a lie, as my receipt says $99.99.

I spent $90 to order roses for my wife for Valentine's Day and they never arrived. Customer service was of no help either. I was put on hold indefinitely. I will NEVER use them again. I was and still am so angry at their complete and total lack of competence. Do yourself a favor and please go elsewhere!!!

Short version: Items not received, and customer service kept giving me a runaround. Multiple calls in about this order with no resolve. Long Version: Items for Valentines delivery was not received. I received a delivery confirmation so I called my wife excited to hear her response to the surprise but she had not received it. I called after the delivery and they told me it would be there by 8pm. So I called at 8:10 when it was still not there. They were not going to give me a refund because of the delivery confirmation. However my wife was home all day and received other packages but not this one.

Where to start! 3 phone calls and 1 email totaling over 3 hours and I still haven’t gotten a resolution!!! Their Customer Service is like a cross between The Stepford Wives and Godzilla. Same pat answers given in broken English, most of the time not making any sense. I repeatedly ask for a Supervisor only to be told there is none... WHAT??? When I asked what Country I was speaking with they refused to tell me. This all just kept repeating itself over and over, culminating with a failed delivery on Valentine's Day that they won’t refund me because I used a gift card!

There should be an option of negative stars. I have spent hours in the phone over the last few days and getting told every day that the flowers would be delivered. My confirmation on the 12th for flowers being delivered on the 12th was how it started. A couple hours after my order was confirmed I got a phone call stating the order couldn’t be delivered on the 12th and was asked if the 13th would be ok. I said ok and was offered a $20 off coupon for the inconvenience.

Ordered $200 worth of roses on 1/24 (3 weeks in advance) for Valentine's Day and the girlfriend did not receive them. Using their tracking system, my order still said "Order received by our shop" in the afternoon on Valentine's Day. Got a hold of customer service and was told that the flowers were on their way and would be delivered by 5pm. Received an email update at 4:24pm that the flowers were now being prepared for delivery. Met with the girlfriend for dinner at 6pm to find out she did not receive any flowers. Received an email update at 6:52pm that "It's official... Your smile has been delivered!" This was absolutely false, and after our dinner we decided to check her business office where the flowers were "delivered" to find out to our "surprise", no flowers. If you really want to show how much you do not care about your significant other, 1-800-Flowers is your go to!

I work 75 miles north of where I live and commute every day. So I wanted to order flowers for my Wife for Valentine's Day. Confirmation email showed delivery location (Anaheim, CA) & date (2/14/19) correct. 'Day of' email showed delivery date correct and that the flowers were "In Transit". When my wife's coworker (who had agreed to help me receive the flowers and place them on her desk) let me know mid-day that they hadn't arrived yet, I checked the tracking which showed the flowers were ordered from a Florist in Ventura, CA and were now in Bloomington, CA (119 Miles) and wouldn't be in Anaheim (90 Miles) until 2/15/19!

Paid extra for flower delivery Feb 14th, that my girlfriend never received. 2 hrs with customer care to get a refund that they refuse to give. Kept offering a gift card. I WILL NEVER BUY FROM HERE AGAIN!

Should be 0 stars. Ordered flowers on Monday 02/11/19 to be delivered on Valentine's Day. No call, no show. Emailed customer service twice, no response. Posted a complaint on a Facebook thread where I was told to pm details, which I did. Still waiting. According to these Reviews, they screwed over a TON of people who expected a gift for Valentine's Day. There is absolutely no excuse for this! They should filter the local florists much better, and only use ones that have certain certifications, not just ANY florist. Place is a joke - Customer service is completely non existent. Worst experience ever purchasing flower delivery. I literally would have picked them up myself.

YOU WILL GET NOWHERE WITH THIS COMPANY! CALL YOUR CREDIT CARD COMPANY AND DISPUTE CHARGES! Ordered flowers for my mom from my dad for Valentines Day. They came, no resemblance to the photo. Literally 9 flowers in a 80 plus dollar arrangement. Really? I called 6 times and was railroaded. Gave me a phone number that was disconnected and I called back again - ask for supervisor after being on hold for 10 minutes - I got hung up on. They even told me once, "You didn’t order from us." I said, "Oh really? Why does my emails all say order from 1-800-Flowers, really??? Worst customer service ever! I used my head - call my credit card company and put in dispute! They issued a credit no problem and will dispute it with them. Mind you I didn’t even ask for a refund with 1 800 Flowers just an arrangement that resembled what I ordered. NEVER AGAIN!

Order flowers for Valentine’s Day 130$ to a business. Never showed. Called customer service. They said it’s was on the way it will be there in 15 minutes. Still never showed the next day. Still no flowers. They said delivery was attempted. Really? There was only one door on the street to deliver and there is a receptionist. Nope still no flowers worst experience ever. Don’t do it people unless you have money to burn.

My husband ordered flowers for me for valentines day and spent $80. He had the address for them to arrive at my work and put business. I work 8 to 5 and they never showed up. He emailed them and they tried to credit him $20 and he said they never showed so finally he got his money back. This morning I left them an email and they straight up lied to me and said they delivered my flowers early because of severe weather we were supposed to have and they would send me a $20 credit. Well I never received the flowers so that was their 1st lie and we weren't supposed to have severe weather so that was their 2nd. Also what would I do with a $20 credit? I mean I never received my flowers. You think I would order from you or my husband would again. I mean come on!!! They are the WORST.

I ordered flowers for my wife on Valentines Day however my wife never received her flowers. I called the next day and asked them what happen to the flowers. They said they would be delivering them on the 15th which was now too late. I asked for a refund and the customer service guy told me that I can not get a refund. My order will be there today. I requested to speak to a supervisor and was placed on hold for about a hr. I will never purchase from them again. It was their fault they didn’t deliver on time. So I should have been able to get my money back. SMH. The absolute worse flower experience on Valentines Day because of them.

I only give these guys one star because it won’t let you give zero stars. I ordered my flowers for Valentine’s Day for my wife three days in advance and they were not delivered. Valentine’s Day as we all know is on 14 February and they just told me on their customer service line that the earliest they could get them delivered would be 19 February. Five days late! Are you kidding me! I told them I either wanted them delivered with zero charges or refund my money. They wouldn’t deliver them at no charge so they are refunding my money and it will take 30 days. We’ll see. Worst company I’ve ever dealt with! It’s really bad business to oversell orders that you can’t possibly deliver and put your customer service team in an unenviable position!

I absolutely HATE 1-800-Flowers.com. They are the worst company to order from. They did not deliver my order yesterday, no one called to tell me why my order was not delivered, and then when I call them one person tells me it was delivered and another person says it will be delivered today! There was no kind of apology offered or any offer to reconcile the issue. Just, "It will be delivered today." Now the expected party probably thinks I am a liar all because 1-800-Flowers.com sucks! I will NEVER order from them again and I hope no one else does either. I AM TOTALLY PISSED!

Ordered flowers for my significant other and paid the additional amount to have them delivered on Valentine's Day. After waiting all day for them to be delivered they had them scheduled to be delivered the following day from another state. I called to cancel the order and initially they wanted to credit me the delivery fee. I told them that I didn't care what they did with the flowers now, but I didn't want them and wasn't paying for them. They gave me a full refund that is supposed to show up on my card in the next couple weeks. This is the second time that I have ordered from them and after being mildly disappointed with it the first time, they made sure that they didn't leave any doubt the second. I definitely learned my lesson and will be dealing with local florists, from now on.

Christmas flowers I ordered on 12/12 for 12/21 delivery were delivered to family member on 12/14 - with all of the card delivery information indicating a 12/21 delivery. When we arrived at the family member's on 12/24 for the holidays, the flowers were nearly dead and that's when I found out they were delivered 7 days too early. 1-800-Flowers argues 'flowers WERE delivered'. Sure - but dead by the time the holiday arrived. As all the initial order confirmation indicated 12/21 delivery, no one on their end updated the delivery date to 12/14 so disputing the charge wasn't possible either. After calling 3 times to get some type of voucher and being hung up on all 3 times, my advice is beware of this service.

Only received one of the two items on the day it was promised to be delivered. Regardless of the "day" of Delivery in this case "Valentines", when an EXTRA fee is imposed as a guarantee, my expectations is that this guarantee should be honored. Especially when it's ORDERED A MONTH IN ADVANCE. I had received a noticed that morning, it was shipped JUST that morning, from HALFWAY ACROSS THE USA!! Needless to say I wish to thank 1-800-Flowers.com in dissuading me from ever using an overpriced flower delivery service again.

I ordered a treat tower for my mom for delivery to my mom’s job for Valentine’s Day. I placed the order on 2/4, plenty of time for them to arrange for delivery. I got the order number and tried to put it into the website for tracking, it said I have no orders. A couple days later I called because I needed to change the destination, as I found out my mom wouldn’t be at work that day. Changes went through seemingly fine and I got a new order number to reflect the changes. Went to put the order number in online for tracking again, still said I had no orders.

Ordered roses on February the 8th for delivery on Valentine's Day. They did not make delivery. Recipient address was a business open all day. Only willing to do 50% refund. Bet I never see it too. This company is incompetent. Don't trust them to deliver!!!

My boyfriend order 2 dozen long stemmed roses for me on Valentine’s Day, paid for the premium shipping, and it NEVER ARRIVED. We checked the receipt to check the address and shipping date and everything was correct. Luckily I read these reviews before calling customer service. They offered me the usual $20 credit, discount, redelivery, etc. I stated very clearly, "I don’t want it anymore, you ruined my Valentine’s Day, and I’ll never use your company again so keep your store credit and refund me for the product I never received." They then tried to tell me I couldn’t cancel the order since I didn’t make the order. I put my boyfriend on the phone right away, they ran out of excuses and finally refunded it. The call took 20 minutes and I got the full refund plus a $20 credit. I apologized to the customer service rep because it’s not her fault, she just works for a ** company.

Don’t ever order from 1-800-Flowers. Placed an order a few days before Valentine's Day to be delivered on February for my mom and the order never was made. Y’all are the worst of breaking people hearts. Never again.

The absolute worst! My husband purchased flowers for me for Valentine's Day. The flowers were delivered to my job and I was totally embarrassed. The flowers weren't fresh, the leaves were falling off, one flower was broken, and several were smushed. I was also suppose to receive a teddy bear and cookies which were never delivered. I called and complained and was told I would receive a full refund. Here it is 1130 PM and still no teddy bear. Needless to say when I checked my account I was only credited for the flowers. I'm still being charged for the bear that I never received. They are the worse and I will NEVER order from 1-800-Flowers again. I've also been on hold for over 15 minutes. The individual continues to read from a script and is mentioning a 50% discount. I want a full refund and they can pick up the dying flowers.

I was celebrating 6 years of marriage and Valentines Day with 6 dozen roses for my wife... 1-800-Flowers has left me sick to my stomach, I was taken for a large sum of money, no call, no show, I called customer service, emailed customer service and now I'm stuck telling my wife every 5 minutes I'm sorry due to a company dropping the ball. I'm sure I will get a coupon or some sort, and 6 to 8 days for a refund, who knows maybe the flowers by FedEx sometime tomorrow, but 1-800-Flowers is a day late and I'm several hundred dollars short. Never again.

Ordered an extra large flower arrangement 2 days before Valentine's Day. Girlfriend relieved flowers and when I got home from work they looked nothing like picture on website. Flowers that arrived were on the small side and not full at all. Some of the flowers were wilted and brown. I understand that they didn't arrange the flowers and that it was done through a local flower shop, but they are still responsible to make sure I get what I paid for. Called customer service to make a complaint and she stated that she would have another arrangement shipped out plus a credit for a future purchase. Said I would receive email immediately. 3 hours later I still haven't received anything.

I ordered 4 sets of flowers - 2 of them did not show up on Valentine’s Day. I kept calling - they kept telling me they have been delivered... Then I called back at 11PM and they said that they will be here tomorrow. I told them what is the point of that? Both of my daughters didnt get the valentines gift. They said “We will give you a partial refund...” Partial refund for ruining Valentine’s Day for 2 children! That’s fantastic. I will never use them or recommend them to anyone. Such a terrible company. I would put ZERO stars if I could!!! God I have when companies get so big that they do not care at all about the customers.

Flowers were originally supposed to be delivered the 13th. Was never notified that the delivery was going to be delayed. No one was home till extremely late today. Reason why delivery was originally chosen for the 13th. Flowers were wilted and damaged and some even broken. Had tried to cancel the order extremely early before i even got a notice that the order had been shipped but was told that it was too late. Extremely disappointed and dissatisfied as the order was not delivered when it was supposed to and then finally when an order was delivered they were in HORRIBLE condition. So much for a smile guarantee.

On Valentine's Day my wife received what I had assumed was a vibrant picturesque bouquet of Fresh-picked pink & red blooms on display inside a glass vase finished with a ribbon, creating a timeless gift for my bride. NOT!!! Instead she received only two roses That were wilted and Daisies with brown petals that were dying! No ribbon on the vase. Called 1800-FRAUD only to be on the phone for 1 hour and 45 minutes (getting the runaround as why the rep couldn't find a Supervisor). I asked for a full refund. They refused. They offered a re-delivery with a $20 credit on my next order. I said no. They then offered a 50 percent refund. I refused. They would not budge. Considering my night was completely ruined, I succumbed to the pathetic re-delivery and $20 credit. Never ordering from these hacks again.

My husband was trying to be nice to me for the Valentine’s Day. He ordered the flowers 10 days ago, and even paid a ridiculous amount of shipping fees for making it happen today. However the flowers were in the town around noon time today, and it’s about 10 miles from my place. Fedex still said they cannot make it, due to the weather... It was a ** sunny day without snow or rain. Would you please make a better excuse?! And I reached out to customer service for change the address of shipment, seems like didn’t work at all!!! Will push my husband to get the refund!! What’s the point to spend tons of money to deliver the flowers after the Valentine’s Day?!?

This is unacceptable business practice. They should not be able to take my money, not deliver a product that is "guaranteed" and then have the ability to refuse to submit a refund of my money. This is ridiculous.

I ordered 18 long stem Rose's for my wife to be delivered on Valentine's day to her job. Arrival time after 7 pm. Was assured by the rep, "Yes I've written instructions. On time to be delivered. No worries." stated by the rep. I received a call around 7 pm from 1800 flower say, "Sorry to inform you but the delivery was declined. The delivery driver was sent away." I ask, "First and foremost what time was it delivered?" She replied, ''2:30 pm." Second, "So why is it that your guy ask for my phone number and the recipient phone number?" I was told, "Just in case the driver has a problem with delivery..." Okay so 1st why was it delivered at 2:30 when it was instructed to be delivered after 7 pm? 2nd why didn't I get a phone call or why didn't the recipient get a phone call. This is a business. WOW.

So first time ordering on Valentine's day to do same day delivery, customer service called me after I placed an order saying weather condition is bad. Can they arrange to deliver by tomorrow, I was like, "No, it's Valentines day. I want a refund." Then they went ahead and was like, "It will be delivered by today." It is now 8pm and I called again, they were like, "Oh we cant delivered today but we can deliver tomorrow." I told them, "NO, I want a refund," then they want to give me 50% off I was like, "Nah full refund," then they wanna give me store credits. I was like, "Nah. REFUND." GEEZ.

I don’t if I am more mad because the site was still saying that they had 2:30 same delivery flashing or that they cannot do anything for 3 days because they are over book with complaints. And I asked for anything to be delivered today if they could not delivered what I ordered than anything. Let’s start off their site as of today said same day delivery until 2:30. 2/14/2019. I order on Monday to have flowers delivered today but again my 2nd year in a row same address they tell me that they don’t have what I ordered.

Ordered flowers for Mom 3 days before Valentine's Day. Received a text confirmation that "your order has been shipped!" But it never showed up. Called 1-800-Flowers and got a tracking number through FedEx. FedEx says it won't be delivered till Friday the 15th, the day after. Called back to speak to customer service, 30 min on hold. Finally got a person. Explained situation. Asked if a partial refund is in order. Put on hold for another 10 min so she could confirm with FedEx. Was told she couldn't get through to them. Offered a to send another order of flowers and a 20% discount on my next order (ha ha!). I explain another order of flowers doesn't help the fact that they missed their delivery date. Put on hold another 10 minutes.

I ordered flowers for my wife in Valentine's Day on January 18th to ensure she got flowers on Valentine's Day. The flowers were shipped on February 13th and they were not delivered on Valentine’s Day as promised. When I called customer service I was on the hold for a half an hour before talking to an entirely unsympathetic service representative who asked me if it was ok that they were delivered the day after Valentine's Day with no offer for reimbursement. After telling the customer service representative several times that I desired to be reimbursed, he finally relented and after another 5 minute hold he provided a refund. I will not be ordering from 1-800-Flowers again.

My husband placed an order for delivery of flowers today however the florist delivered the flowers to the wrong house and they got stolen. I do not recommend this company to deliver your flowers. I then get told by the woman on the phone that my next order can be 20% off like I'm actually going to order from them again.

I had purchased flowers for my sweetheart on 1/19 and wanted them delivered on the special day of Valentines' Day. It wasn't so Valentines for me as the flowers never showed up. I was assured by the rep when I called that they would be here by 8 pm when I had called at around 4ish. Then called after 8 pm for a full refund. They were trying to give percentages off but I wasn't having it and I got the money back.

Did not receive 2 orders for Valentine’s Day. One order placed 2/6/19 & 2/13/19. Representative asked if there was a problem. I had to tell her 3 times that the problem was that I didn’t get both orders! It took over an hour to try to get a refund. Her English wasn’t very good and there are no supervisors to speak with. Funny thing they delivered to my daughter-in-law who lives next door then called me to verify address. His English was not very good either. Very disappointing and will NEVER order again.

Paid a total of $86 for roses - 20 extra for guaranteed delivery on 2/14/2019. Never got nothing. What a terrible company. At 5:30 cust serv rep said they will be here by 8:00. Never got nothing. I wish I read reviews before I spent money on this ridiculous scam.

This is the second year I have ordered a Valentines Bouquet from 1-800-Flowers.com, and this is the second year that they did not show up as guaranteed. I was dumb enough to give them a second chance, never again. The first year they lied and said it was delivered when it wasn't, showed up next day, and today 2/14/19 it did not show up either. So now they are refunding me again and again my wife is without flowers on Valentines. FYI the call center is in the Philippines. DO NOT USE THIS COMPANY.

90 plus bouquet, MIA - After ordering flowers received 2 callbacks stating they didn't have the flowers for my requested order, but offered to substitute. I agreed to the changes but nothing ever showed up except the charge to my card.

This is the WORST place to purchase anything from. I paid extra $22.50 shipping for flowers to be delivered on Valentine’s Day. I didn’t get the flowers that day, I tried to cancel and they refused to cancel my order. After arguing with a rep for a hour he finally said he cancelled it, refused to give me confirmation #. He said I would get a email in 15-30 mins, which I told him I would wait until I got it or I wanted to speak with a supervisor. He put me on hold and never came back. I called back, spoke with another lady. I told her I wanted to cancel my order, she asked for my order #. Didn’t say anything else, put me on hold without saying “Hold on” and never came back.

Made a purchase for Valentine's Day. Paid for next day delivery ($14). No flowers/no candy/no answer on phone call to the company. I will be sending out other reviews where I can to keep others from wasting their hard earned money on a company that is not able to fill an order, but takes your money for next day delivery. GO to your local florist. Not reliable and overpriced.

Ordered flowers, they didn’t arrive on delivery date. Called next day, spoke to someone who had no record of the order at all. Figured I’d been scammed. Ordered flowers elsewhere & then this order showed up next day... Awkward and very annoying plus I was still charged for both orders. This service is unacceptable & pricey to say the least. Buy local & delivery yourself.

Very bad. Was told that he was going to call the florists that the flowers came from and then was going to call me back or I would be sent an email telling me what he was going to do about me not getting the flowers. Never got the phone call nor the email. He told me that they had been delivered around 3:41. My mom was home (don't work anymore) and wife had just got home from work around that time. I ordered roses for my wife and tulips for My mom that lives with me. My mom got the tulips but my wife never got anything. When I called I had to wait for almost 20 minutes. I spent over 100 dollars on their website. I will not be using them again

My husband ordered roses for me on Valentine’s Day today which is also our engagement anniversary. He requested a 10 am delivery so that the Roses were delivered while I was at work. He texted me after lunch and asked how my day was going. I told him it was a little busy. I left work at 4:30 pm EST. He called me and asked me if I was driving home? I said yes. He then told me he had ordered roses to be delivered. He called customer service and was told he would be given a 20 dollar credit and that the flowers were out for delivery and that they were coming from New Jersey. We live in Massachusetts. Then Customer Service said the flowers were delivered at 7 pm EST. The office was closed by then so not sure where FedEx delivered them. We won’t be ordering from 1-800-Flowers again. How hard is it to coordinate a flower order with local Florists?

Poor transport times and customer service: Placed same day order for V-Day flowers in early AM prior to start of delivery hours (9AM-8PM) & paid extra cost for same day shipping. Flowers didn't reach residence until 8 pm. This is a reoccurrence.

Flowers arrived at the last moment. Had a mix up with usual flower delivery service and paid for rush shipping Valentine’s Day. Some of the flowers were already wilted, embarrassing to give to your significant other.

When I received the order it was totally crushed and damaged. The roses were broken off. There was spilled soil and broken leaves throughout the inside of the box. Additionally their delivery service left the box out in rainstorm.

I understand that it’s Valentine’s Day so I ordered my woman 2 dozen roses to be delivered yesterday. Still no flowers and they can’t even tell me how much longer. I live close to the coast in California and they chose a florist in Nevada! That’s the other side of the Rockies!!! I just need to know how much longer, Valentine’s Day is already a bust for me!

Worst experience ever. My husband ordered Valentine’s day flowers and chocolates. When they arrived they were dead and wilting. Most of the petals fell off before I could finish unwrapping them and they had forgotten the chocolates. We called customer service and spoke to a women who could barely speak English and kept pushing for us to have a redelivery when all we wanted was our money back. We will never be ordering from them again and will be letting our friends and family to never order from them either.

I ordered flowers three days in advance. They guaranteed delivery during normal work hours. I called the customer support number one hour before the end of normal work hours and was routed to their Philippines call center. The representative named Ivember had a difficult time speaking English and reading the customer cheat sheet. She kept saying that my order is being processed and it is in transit to my location. I explained to her it can’t be being processed and in transit at the same time. So which is it? She refused to answer so I requested to speak with her manager.

You know, the website shows a beautiful bouquet of roses in a beautiful vase. You pay extra for delivery and extra if you want it on Valentine’s Day. So, you go ahead and do it. Then your girl gets the flower delivered to her job, on Valentine’s Day, in a box! WTF? IN A BOX?!? From FedEx... ??? Um... It looks nothing like the picture, flowers and vase are in a box. You put it together. For damn near $100.00! IN A BOX!!! But come-the-**-on!! Please 1-800-Flowers put a picture of a BOX saying “this is what your girl's flowers will look like when she receives them.” Never again! This is false advertising!

Never use this company. I ordered flowers to be delivered to my girlfriend on Valentine’s Day. I ordered the flowers in January, and was specific about the fact they were being delivered to a school and the school hours. They never made it to the school. They never contacted me or my girlfriend (both numbers had been provided). On my first call, I was told I couldn’t get a refund until I had received an e-mail confirmation of the missed delivery. I called back when I received a text from FedEx. They still didn’t want to refund my money and tried to get me to agree to delivery the next day at a 20% discount. I refused. They then tried to get me to agree to a 50% discount. I will never use this company again. In the future I’ll use ProFlowers or a local florist.

I ordered flowers on Feb 3 to be delivered at my wife’s office on Feb 14 Valentine's Day. Followed up today. It was supposedly tendered to FedEx on the 3rd and a tracking number was created. Unfortunately FedEx never received the flowers but created a tracking for it. So all the other ladies at the office got their flowers but my poor wife didn’t even ever have a delivery coming. Will NEVER use this company again.

My flowers that were supposed to be delivered by 12 (noon) paid extra for it and never got my flowers. Called customer service multiple time and every time they could hardly speak English or get my order correct. They couldn’t find it then when they did gave me the runaround that it should be on its way... It’s now 5:30 and nothing. Worse place ever!!

I would never use 1-800-Flowers ever again. Their customer service is horrendous. First, I sent flowers to a convalescing friend and the item that arrived was totally wrong. Second: I sent an email through the 1-800 website to complain, and received no reply. Third: I waited until the next business day and called. I couldn’t understand the agent due to his heavy accent and asked to speak to a supervisor. Fourth: I spoke to an English speaking supervisor and he assured me that a replacement delivery would be sent and an apology call made to the recipient. NEITHER HAPPENED. Fifth: I waited two days and finally called again. I asked to speak to another Supervisor and was left on hold for 48 minutes before they disconnected me entirely.

I purchased 2 Groupons for use on Valentine's day. I ordered bouquets for both my mother and daughter to be delivered today. I spent approximately 40 minutes on the phone initially as the entire company has outsourced and no one speaks great English. But I understand. The girl who placed my order applied Groupon for $15.00 per order instead of $30.00. Overnight, I was charged an additional $154.00. I spent be hours on the phone to find someone who would reimburse me. Which I did, although I haven't received it yet. Today I received a call from them asking for my daughter's address again! Clarified it with them, just to be told that "same day delivery is not an option for the zip code". Funny, it was four days ago! Worse company ever!

Single worst flower delivery of all time. Absolutely pathetic display, crammed in a box. No note. Wilted flowers. Horrible presentation. There's no way she's going to stay with me. You might as well have put the wrong name on them. You guys are a bunch of morons. Keep the money. I hope it goes towards your legal funds.

Ordered a flower arrangement to be delivered to my daughter at school on Valentine's Day. Arrangement was nowhere near how it was pictured. Poor quality flowers that were not the same type in picture. I’ve tried to contact them but so far have had no luck.

Received the flowers, but they are basically dead and didn’t come as advertised. Suppose to be tulips and iris. The irises were missing. They look absolutely awful. The personal message wasn’t in the message card. It was on the packaging slip, which I almost didn’t see. Very unprofessional.

Let me see... I paid a total of $74 for 12 chocolate covered strawberries to be sent to my wife on 2/14/2019. They charged me $20 for delivery because they guaranteed them there on the 14th. I called at approximately 1pm est and got a customer service rep that barely spoke English. This is America and English is the native language. They assured me they would be delivered by FEDEX at 3 pm EST. It is now 4 PM EST and she has received no delivery. HOW IS THAT FOR CUSTOMER SATISFACTION???

SCAM - do not use this service. You will overpay and receive a fraction of the quality of the product that they advertise in their photos on the website. I ordered the Extra Large Version that had 5 different flowers and baby's breath and berries... The delivery had 2 different flowers and looked more like a medium size... Their way of "making it right" with their "100% smile guarantee" was to give me a $20 credit for the "next" purchase. There won't be a next purchase. And $20 barely covers the delivery fee. I paid $75... Came here to leave a review and apparently it happens a lot. What a scam.

I ordered the Passion for Purple Two Dozen and Key to My Heart for delivery on 2/14/19. We received the roses and vase, however the silver key and heart set were not included. These items increased the price by $20 (before shipping) over the cost of the roses and vase alone. The reason I chose 1800 Flowers and specifically this item, is because the key and heart have special significance to my relationship with my wife, otherwise I would've simply ordered from a local florist.

I put an order in last week to be delivered on 2/13/19 and the product was not delivered. 1-800-Flowers stated that FedEx broke the vase and sent it back but did not inform me until I called them. They were supposed to send out another order today on 2/14/19 but when I checked my account it was no tracking number attached to it. So I called them back and they was informed that the arrangement would not be delivered on today either and offered me a $20 savings pass which pissed me off more because I didn’t call for a discount. I called to get my lady her flowers delivered and they offered me everything except getting her the flowers. I would have had a better chance at flying to town and delivering them myself.

First checked on phone to see where is the delivery. It stated "Order Received". Called twice to find out where is the order, is it with the third party store, on the trunk for delivery or just where is the order? The customer service has no idea. They will not provide the local store phone number or name so they can be contacted directly. Worst service ever. The customer service even told me, 'oh the local store called the recipient to say they're going to their place today'. Why would they even do that? It was suppose to be a surprise, do they do that with flowers too? Other social media will be advised to not use this service.

Paid this business extra money to ensure my wife got her flowers at work during normal office hours. I placed my order well over two weeks ago and sure enough, she’s gone the entire day thinking I forgot or didn’t care enough to send her something. Will NEVER spend another penny with these incompetent fools ever again. This is not the first time this has happened either. Buy LOCAL next year.

Received flowers delivered to me at work from my husband on Valentine’s Day and was very disappointed when I opened the box to leaves lying in the box detached from the flowers. As I got up to put water in the vase, I left a trail of leaves behind me. Every time I moved them, the leaves fell off! This would have been a pleasant surprise had I not been disappointed and embarrassed!

I ordered an arrangement of flowers, a balloon, and asked for simply “4321” placed on the delivery card. The flowers arrived, close to what they displayed, but no balloon nor card. When I requested (via email) the other items, they called me to confirm the delivery card message. They ended up delivering the balloon, but still no card. When I again sent an email, I received a response that I did not order a balloon and that the flowers were delivered. Another email from me, and a different customer service rep, Oh, we are sorry, we will gladly resend everything to my recipient today, a day later. When I sent yet another email questioning the resending a day later, I received yet another email from a different customer service rep stating the my “smile” had been delivered and they were complete with my complaint. This 1800Flowers is nothing but a HIGH Price rip-off that should be investigated and put out of business.

WISH I HAD READ THESE REVIEWS FIRST. Ordered roses for my daughter and girlfriend. No problem on ordering and delivery. The problems were the flowers and follow-up customer service. My daughter's roses were half-bloomed (closed) and bloomed, while my girlfriend's roses were wilted within 24 hours. Call to customer service was the day after delivery. First agent (broken English) offered 50% discount and gift card (like I would use this company again); I requested a full refund, and requested to speak to a supervisor--- placed on hold for 10 minutes ("engaged with another customer"- remember this); he returned and told me to email pictures of the roses (which I did within minutes) and to call back.

I ordered flowers to be delivered on Valentine’s Day. The flowers were delivered but were nowhere near the quality of the product shown in the advertisement this company showed. I was very disappointed at the least. I guess I’ve learned my lesson and I will never order from this company again.

My boyfriend surprised me today for Valentine’s Day with what should have been a beautiful bouquet of 2 dozen roses. What I got was 2 dozen sad looking roses that looked like they came from a gas station. He spent a lot of $ on these and was looking forward to surprising me and making me feel special. Instead I had to say thank you for the sweet gesture, him apologizing to me for the disappointment when it clearly wasn’t his fault and me feeling bad that he felt bad. After reading all of the reviews, I see I’m not alone. To say I’m disappointed is an understatement. I will never use 1 800 Flowers again and strongly suggest no one else does either. What a shame.

I ordered from this company with a guaranteed delivery date of February 14th 2019, I paid extra for this guaranteed delivery that appears will not happen. I emailed the company about this and received the following. "Thank you for reaching out to us. We understand the importance of expressing yourself to someone you care about. Please know that the FedEx will deliver your arrangement tomorrow. We apologize for any inconvenience this has caused and thank you for your patience." Next I received a phone call from someone who cannot speak English offering a $20 dollar coupon for my inconvenience. "Kate" the customer service rep on the phone would not let me speak with a manager. I informed her that if my order is not delivered tomorrow they will be hearing from my lawyer.

I put in a order for Valentine’s Day 4 weeks in advance. I paid an extra 14.99 in shipping to make sure it was delivered on Feb 14. When I got my tracking number it was stamped for Feb 15 delivery. I emailed the company and they assured me the delivery was on Feb 14. Checked the status again on the morning of Feb 14 and it still was listed to be delivered Feb 15. Call the company and got a barely speaking English woman in the Philippines. I’ll never make this mistake again.

Very polite, yet useless. As the title states, the service representatives were very polite, but they didn't help me at all. First of all, they accept your payment without verifying whether they can deliver to your area (I live in Canada, and they can't do business here apparently). When I called to cancel my order, they put in a REPLACEMENT order instead. I had to call back again to cancel both orders now, after having been charged for the first one. They assured me it would be refunded in 24-48 hours. 96 hours later, it still wasn't done. I had to call AGAIN to cancel it, and after speaking to a representative who told me to "hold for 3-5 minutes", I was placed on hold for 25 minutes, with no updates. I hung up and called back, and have now been told it is being processed. A week and 6 phone calls later, it may finally happen.

My order showed up missing items. Been on hold for over a hour now. I’m getting the runaround about a refund. They have messed up my fiancé gift on Valentine’s Day. This sucks. They should make it right. They offer a redelivery on the 19th. I will never buy from 1-800-Flowers again. Horrible service.

I ordered flowers for my wife for Valentine's Day. I ordered them on Feb 4th. to be delivered on Feb 14th. The flowers that showed up were wilted and some were broken at the stem. I called and emailed them. I was told the flowers I ordered were no longer available. And they choose a replacement that I didn't like. I was assured that it would be delivered on 2-14. I got an email from a sales rep sometime during the night saying that my order would NOT be delivered. So I called. waited 50 min on hold and got hung up on. Another 25 min on hold. to hear that yes it would be delivered on time and that I don't get a choice in the replacement. When I asked about the email I was informed that it was computer generated and that I should ignore it. Even tho the order numbers were different... I told them finally to refund my money. Said 3-5 days... FIND ANOTHER COMPANY TO GET FLOWERS FROM.