1-800-Flowers.com Reviews

I ordered a lemon tree with the option of SmartGift so the recipient could schedule the shipping date and location. He was told the item is not available and he could choose something else. He doesn't have the value so how could he choose something else? I have been on the phone for over 30 minutes trying to cancel. They weren't able to find the order and there was no order number given on my receipt. I will just have to wait and dispute with my credit card. This was clearly bait and switch.

Order flowers for same day delivery, never delivered, called and they googled the name of a local florist and told me the florist was trying to get ahold of me and gave me the number so I could reach them. Found out florist refuses to work with 1-800-Flowers and never received the order. I called back 1-800-flowers and was on hold for over 20 minutes after I asked to speak to a manager. I never spoke with a manager or had my flowers delivered but you’d better believe they took money out of my checking account.

I am appalled that I ordered a Gardenia Basket for my friend who had just arrived back in the country after being in a hospital in Asia, almost dying, and finding out that this company had not delivered the gift I had ordered!! This was for my friend, I asked for it to be delivered on a Friday so she could enjoy it over the weekend. On Monday when it still hadn't been delivered I called and was told it was about an hour away from her house and would be delivered the next day. (Go figure, one hour, next day!) By the Thursday I checked again and it still hadn't been delivered! Almost a week off... the representative said she would call A LOCAL FLORIST to provide the plant which could take up to 2-3 business days! Needless to say, I cancelled my order and called a local florist myself. 1-800 Flowers does not deserve my business, a true disappointment. You run a crummy company!

I placed an order for two Godiva Decadence Supreme Gift Baskets with a $99 value for an office gift-giving event a few days ago. On 12/18/2019, two Fed-ex boxes were delivered as scheduled, but it looked like two small boxes. As I suspected, they sent wrong two $39 worth of Ghirardelli chocolate boxes. I called in their Customer Service and was on the phone for almost an hour, but they didn't even know which product were delivered. I took an photo of wrong delivered products and rather emailed to them. They said a replacement order at no additional cost would be delivered next week. Their level of Customer Service was poor and their order tracking system was unreliable. Never use 1-800-Flowers.com at least for the holiday seasons.

Ordered a birthday flower arrangement a week in advance from 1-800-Flowers.com. Although I WAS a long term returning customer and this was a saved, registered receiver who these flowers were ordered for....1 800 Flowers completely drops the ball and doesn't delivery my wife's flower arrangement! Wonderful Birthday surprise for me! Thanks 1 800 Flowers.Com. Way to be totally tone deaf....and the same goes for your customer support center! Dan

Very bad customer service. Placed an order for 4 items and called a little later to see if I could switch one of the items for another that is the same price. Waited about 10-15 minutes while the customer service rep told me she was working on it and then she hangs up on me. Called back to see if anything was done and the rep asked me to go through everything again. I asked multiple times to speak to a supervisor only to be told that there was an earthquake and they needed to evacuate. Called back and said I wanted to speak to a supervisor and was told the wait was long and that a supervisor would call back.

I clicked "Place Order" without paying enough attention to the shipping and fees. They were higher than I expected so I figured I'd just cancel and get some flowers from the grocery store. Wrong. Minutes after the order processed I discovered that there is no option to cancel on the website. So I called the customer service line and after getting someone actually on the phone I explained that I simply wanted to cancel. They put me on hold for 17 minutes, came back and tried to make it feel like they were doing me a favor by giving me a refund. They will initiate the refund but it is going to take ONE TO TWO MONTHS for the refund to process. I waited on hold for the manager who told me there is nothing they can do about it. After 25 minutes of being on the phone the manager had the balls to try to make sure I give her a 5 star rating.

I placed an order and received a voicemail about two hours later that there were changes to my order and I should call them back. Called and was told that someone was changing my order but they couldn’t tell me what changes were made and they would call me back in a minute or two. In the meantime I get another order confirmation for a completely different arrangement and no phone call. I called again and was told that no changes were made. After much back and forth she finally admitted that they changed my order to a completely different arrangement because the one I wanted “wasn’t available in my area” and the replacement would be delivered a day late. I cancelled the order since it wasn’t what I ordered and they claim it was cancelled and the credit would take 2-3 days.

I ordered a Sympathy Wind Chime in October and two months later I was checking my emails and questioned if it was ever delivered! When I called to check the salesperson said she would have it delivered the next day.... Well I knew there was no way it could be delivered because it had to be engraved with the date of birth and date of death! I was on the phone for 45 minutes and asked for a supervisor....She said every one was busy!! I hung up and called back and the next salesperson told me the item was discontinued after being on the line for 20 more minutes, however no one ever notified me that this item was not going to be processed. I will never order anything from 1-800-FLOWERS again.

Years ago I used 1800 Flowers and they delivered dead flowers to my recipient. Years have passed and I gave them another chance to deliver to my niece who just had a baby an arrangement. I ordered at 3PM On December 12th knowing it was too late for a same day delivery on Dec 12. I placed a same day order and paid extra for it to be delivered on December 13. I gave them almost 24 hours notice this way and was sure there would be no problem so I thought.

I placed an order in the morning w/ Wolferman's. I unchecked box re: saving credit card info (Victim of cc fraud last month, so I know I did not save info), placed an order w/ 1800Flowers several hours later and credit card info was saved. Tried at least 20x to get into my account to remove info. Unable to do so (going on 2nd day of trying to access personal info on my account). I can get into everything on 'My Account/Profile" except for anything related to my personal information. Online/telephone customer service have been unable to help. They just want to track my orders or sell me more product. Apparently, there is NO ONE that can help me. It needs to 'be done on my end', but I cannot access the information on my end!!!! No one has any idea if their system is having problems. There is no other number/address given for me to follow up on this. Very upset and dissatisfied that there is no accountability for this company.

I ordered the same arrangement to be delivered to two different families in two different states. Both arrived on time, however both arrived looking VERY different from the online photo. (Flowers and petals wilted, lack of volume compared to photo, poor quality of flowers.) I asked for photos, and sent them to 1-800-Flowers through the website and Twitter. For the first recipient, we decided to have a new arrangement sent, which will be delivered FOUR days after original delivery, three days after my complaint. They also could not guarantee that the new arrangement would like what I ordered - fingers crossed here.

I placed an order on 12/12/2019 with a 12/13/2019 delivery date. When I received confirmation from 1800Flowers that it would be delivered on 12/13/2019, which made me very happy. On 12/13/2019 the flowers were NOT delivered. When I clicked on the tracking, I was upset to find out the order delivery date was 12/16/2019. I did not receive any notification from 1800flowers that the 12/13/2019 delivery date was not going to be met. Lesson learned.... If you have a special occasion, shop with a local florist if you want a guaranteed delivery.

This morning I ordered my daughter “Happy Birthday" Flowers who lives in San Francisco and I live in Los Angels. Along with the Flowers I added Balloons for $11.99 for two. My total purchase was $111.00. I received a text confirming the delivery is when my daughter text me a picture of the flowers. In the picture I noticed there weren’t any balloons so I asked her did she get balloons with her flowers and she stated no.. I contact One 800 Flowers and they stated that they would call the florist who made the delivery while I was on hold. The representative for one 800 flowers return on the line and told me the Florist Who delivered the flowers forgot about the balloons.

Went online and chose a plant in a beautiful container for delivery in sympathy for the passing of a young girl. The delivery date showed available online and I chose it. No notification. No phone call. No email. Wasn't delivered until the following day. It was important to he there on the original delivery day. I tried two different ways to contact them to say I was dissatisfied. No response at all. No customer service whatever. Once you pay, that's it. They haven't communicated with me at all.i will never use them again. Plenty of others to choose.

I ordered an arrangement for my Mom, they delivered 9pm at night and it was not even close to what I ordered. I emailed them, they called back and offered to send another one, which I appreciated. Delivered after 9pm again, but they just left it on the porch! She sent me another picture, and again not even close to what I ordered.

I ordered flowers for a birthday and they were not delivered that day. I called for a refund and they told me it would be one to two billing cycles to get my money back. I asked to speak to a supervisor and was told they were not available. I am very disappointed and upset over this whole experience and would not recommend you use this service.

Ordered from 1800flowers for a friend's mother's service. Ordered 3 days in advance. Service was at 3pm, so at 2:30 I had not received delivery confirmation. I called customer service number provided in order confirmation email. Women ask "who did you order from?" I told her 1800flowers and she says wrong company and hangs up!! Flowers were not at service and I receive delivery confirmation 1 hr after service ends.

I ordered an "arrangement" for my Mom and basically had the same experience as most others. I was "guaranteed" next day delivery..never happened. I called to ask where my arrangement was.. They said "we'll email you when it arrives." Two days later.. here are the photos (see below) of what was delivered and what I had ordered. Can you guess which one is which? These third party companies need to be outsourced immediately! Oh, and lastly.. I never received an "email" confirming my shipment has arrived. Needless to say, I will NEVER use them again or recommend them to my worst enemy.

I placed an order on 11/25 for delivery on 11/29/19. However, upon checking my 1800Flowers account on 12/3, I noticed that the flowers I ordered had never been delivered on 11/29. I contacted 1800flowers who told me there was an issue and the flowers would be delivered on 12/6 and they would refund 50% of the order and send me a certificate for $20. I never received the $20 certificate. On 12/9, I received a voicemail saying that there was an issue with my order. I checked my account and it appears that the flowers (which should have been delivered on 11/29) still have not yet been delivered as of 12/10. I was on hold for over 30 minutes before they confirmed that the order will be delivered on 12/13 (14 days after when it should have been delivered). I told them that this is totally unacceptable and to cancel my order.

I ordered the "Dazzling Unicorn Fruit Bouquet" with a balloon to be delivered to my niece for her 6th birthday. Delivery was promised between 9-6 pm, however nothing arrived by 6. I called and was told to wait another hour or two. After 8 pm something arrived... Not what I ordered though. For $76 and based on the picture online it should have been dazzling with unicorns a bouquet of fruit and a balloon! There were NO unicorns! NO fruit bouquet! No balloon! And it certainly was NOT dazzling! Instead, it was a small box of 6 puny, unappetizing, hideous strawberries.

A couple of years ago a friend gave me a family necklace from 1800flowers. I loved it. It was a silver circle with my kids' names stamped on it. The engraving was filled with black ink so they stood out. My daughter recently asked for one like it. I saw they had the same necklace on their site (looks like mine) and ordered it. What a disappointment. The metal is flimsier and the chain chunky and cheap. The circle pendant is smaller and the names are engraved so small that I had to put on magnifiers to detect if it was engraved at all. False advertising to use the picture from their old necklace. I threw this one away and ordered from a different site. Beware of the quality of gift items.

This is the worst experience ever. I will be leaving negative reviews everywhere. I paid DOUBLE to have my daughters flowers delivered on her birthday. I received a call at 8 pm telling me it was not going to be delivered by florist but you could’ve deliver from your farm- in China maybe? Because obviously the customer service rep barely spoke English. I said NO. I was told I would receive a 50% discount. And it would be a different arrangement then what i ordered. I received NOTHING. Except- A confirmation of shipping from Fed Ex at 8pm the next day saying it would be delivered TWO DAYS LATER. I called and said NO. I want a refund. Again barely spoke English. Telling me that was not possible. This is absolutely ridiculous! Your are lying and stealing. Misleading customers into using your company. And still 2 days later ZERO FLOWERS! -

Based on the photo on the 1-800-Flowers.com site, I chose this bouquet to send to a friend as a congratulations/recognition. The photo showed a modern square glass vase, beautiful white flowers with BLUE accents, some pine fronds and some pinecones.. beautiful. What she rec'd was A single white rose, a couple white carnations, a few white Persian lilies, some greenery and PURPLE in a cheap hourglass vase. No blue, no pine fronds/pine cones. Not AT ALL what was presented in the their photo. SO embarrassing to have what looked like a $12.00 grocery store bouquet sent and so maddening that I was charged >$75.00 for it! To their credit, they did issue a partial refund, but only $24.00. I will not order from this company again, though.. don't trust them to send/guarantee what they are presenting!

I placed an order several days before delivery for flowers to my wife for her birthday. The delivery was never made. I called to follow up and the person's English was very difficult to follow. There was no explanation as to why the delivery never was made and the representative just said they needed more information on the address. The delivery was complete on my order so this was absurd - as were some of her questions, such as whether the address was on a street! The representative did everything to try to get me to send the flowers late instead of getting a refund. I was willing to do that but the questions she posed (What's the name of the house? Is it on a street?) were so absurd that I insisted on a refund. She asked her supervisor and finally obtained it (although we'll see if I get it). This was a bad experience all around and I won't use 1-800-FLOWERS.COM again.

On November 30, I ordered Christmas cookies and candy to be delivered as a gift on December 3 by 8:00 PM. The $28.00 shipping charge seemed ridiculously high but I completed the order assuming that such a high charge would guarantee on-time delivery. But the order was not delivered on December 3. The online order status indicated that the order was not even in transit yet. The automated telephone order status indicated that the order was out for delivery. When I called again and waited on hold to speak to a human being, I was told that the order would be delivered on December 4th. I complained and demanded a refund but was only able to get a partial refund. Hopefully the cookies will be delivered tomorrow, December 4th and will be of high quality and I will see my partial refund on my credit card. Even if all those things happen, I will never do business with this company again.

Horrible experience with a funeral arrangement. I ordered from 1800Flower. The local florist that they used is dishonest. They put 2 message cards to the same arrangement. Called 1800flower to complain, their answer is, "Your order was delivered."

Caution: Don't order from these guys. What you see is NOT what you get! I spent 200 bucks for a large arrangement and got something only half the size and with mostly withered dying flowers. And when I called to complain I had to haggle my way to a 50% refund that was never credited to me. They lie in their advertising and in person. If I were able to post the picture you would see just how insulting the arrangement was.

I had ordered flowers through this company, which was recommended by RBC via their online deals. The flowers were ordered 3 days in advance to a funeral, and it was confirmed twice that they would in fact arrive on the correct date. They were supposed to arrive at 1pm to the funeral home, but despite this, the order was never fulfilled nor received, and the only thing we got was a call AFTER the funeral stating that due to a high volume of orders, they could no longer fulfill ours. Please keep in mind that they confirmed with us TWICE that they would deliver the flowers on time and did not even have the courtesy to call prior to the funeral to let us know. This is a joke of a company and should not be taken seriously. Spend your money elsewhere, as we are still awaiting our refund (we were told it should take 2 months to refund)!

Thanksgiving centerpiece was not delivered as promised. A substitution was ordered by 1800Flowers (a bouquet instead of a centerpiece) to be delivered December 3. When I tracked the order on November 27, the website indicated it would be delivered by 8 pm. After speaking with customer service (I called because the flowers had not been delivered by 8pm) I was informed by supervisor Ulysses, that no flowers could be delivered in time for Thanksgiving. I was upset that the order was allowed to go through and be paid for, yet 1800Flowers could not deliver. Since I was not informed of this fact, I could not try to rectify this situation. 1800Flowers instead was just going to charge me $93.26 and send a different flower arrangement and have it arrive 6 days later. The only thing that 1800Flowers offered to do was to call the recipient with their apologies. Very disappointed....

Ordered same day flower delivery, spending $18.00 in service fees, and the flowers weren't delivered to the recipient. The total cost with the flowers was $73.33. That is a lot of money to spend for nothing.

My husband and I ordered flowers for his mom's birthday and spent a pretty hefty amount on them..70$ to be exact. We were supposed to get a cute tea pitcher and a gorgeous bouquet but instead it looked like something a 12 year old got from Walmart for 9$! SO disappointed and will never use this company again!

I placed an order for a fruit basket via1-800-Flowers For Thanksgiving. When the company was unable to fulfill my order they simply issued a credit to my credit card but did not notify me that the item was unavailable. Instead they arbitrarily decided to issue me a replacement item that I did not approve. When I Discovered the strange charge on my credit card I contacted the company and was told that my order was placed by me which was untrue and they ended up ordering me an item that was double the price. And The company was then asking me to provide them with a bunch of information since they weren’t able to track down my original order number.

Run don't walk away from 1-800-Flowers.com, $100 for flowers that don't look anything like the picture. Also, about $10 Worth of flowers were used for the $100. An absolute disgrace and crime. These people should go to jail for theft. I had to order another arrangement from a local company. Please don't go through this service, find someone local to where you want the flowers delivered. I can't believe that they are in business and I definitely can't believe they are sold on the stock exchange!!!! INSANE!!!!

Horrible experience, I will never use this service again. I don't usually write reviews but felt I needed to do this one. I ordered flowers today for my 20th anniversary at 10 AM this morning. I tracked the order periodically during the day. I never saw the status change and around 5:00 PM I got a notice that there was a failed delivery attempt, even though the tracking was not reflective of this.

1-800 Flowers dropped the ball at my dad's funeral! I requested delivery a day in advance to insure there wouldn't be an issue, as this was the arrangement to be used for his military burial at the cemetery. They couldn't deliver that day, and said the funeral arrangement would arrive by 9:00 a.m. the day of the funeral. I arrived at the funeral home for the service only to find out there was no delivery. No phone call...no respect, had to scramble when my focus should have been on family, not flowers. You shouldn't be offering a service that you can't provide.

Please do not order from this place! My fiance ordered me flowers just because. They were not at all what was ordered. Ok - accidents happen. Well they said to him that they would allow me to keep the ones I already had and start a new order from a different place and ensure it was corrected. It was not - so I messaged them. Asked for a refund because it came from the same place.

I ordered flowers for a birthday party held at the Riverside Hilton in New Orleans. I ordered four days before I needed them. On the day of delivery, I kept checking my email for a confirmation. I logged in to the 1800flowers site and could see the order had been "Confirmed" but not delivered. I called mid-day and was told to wait until the end of the day for the delivery. IT WAS NEVER DELIVERED, and I was never alerted about this. I called later that night and was told it could not be delivered "to the hotel." I had given the info that the recipient was a guest, and even called the hotel to confirm it was no problem to accept them. When I ordered them I even called 1800flowers to make sure it was OK to deliver to a hotel. I was told "no problem."

I have given my wife a dozen roses for her birthday for the last 35 years. Since we were traveling, I wasn't able to use my local florist to send flowers for her birthday this time. I called 1800Flowers and they took my credit card and I gave them specific instructions and contact info and address to deliver roses to our resort we were staying at. No roses by 7pm long after we checked in. I called 1800Flowers and they said "sorry, we'll deliver them tomorrow." Our tradition broken, I spent the rest of the evening consoling my wife on her birthday. Thank you 1800Flowers for making my wife cry on her birthday.

Shortly after I placed an order for 1 dozen Red Roses from 1-800-Flowers.com, I received a call from an unrecognized 800 number, I answered to an Asian woman whom I could hardly understand a single word she was saying. I got that it was 1800Flowers, and something was wrong with my order. I then heard "Substitute Orange or White Roses" and said, NOPE, not interested in substituting anything, and after he continuing to try and get me to take either orange or white I, in I'm sure a frustrated voice by this point said "JUST CANCEL THE ORDER!" I said it like 3-5 times in a row.

I ordered flowers for my Aunt's funeral on a Thursday, for Friday delivery at the funeral home. Her funeral was Saturday. I checked to make sure they were delivered on Monday and they had NOT been. I was told they could deliver them immediately. HUH? She is in the ground now. The funeral is over. Then I was informed that I had multiple orders. NO.... just the one and I want it refunded to my credit card. UGH. I live 5 1/2 from the where the funeral was held. I sent flowers because I couldn't make the drive and these ** hats can't even get them there on time?! Horrible.

This place is horrible. Said they couldn't deliver my wife's flowers on our anniversary because no one was there. My wife works at a court house. Someone is always there. These people are full of **. Don't use them unless you have no other choice. Even then you might be better just pulling off to the side of the road somewhere and picking some yourself. At least you'd get something.

I bought some flowers for my wife. I thought I'd give 1800flowers.com a try. I will say the flowers were nice if they were 50% less money. $95 is a little extreme for what my wife received. First, there were some hidden fees totaling close to $25 on top of the price of the flowers. Second, I paid an extra $20 for the large size. Thirdly, the flowers came in a super tiny vase. It was a very tiny disappointing display of flowers. I'll never order from them again. I e-mailed them twice because there's no way possible I received the large display. If it was the small one I'd understand. It's been 2 weeks since the issues were reported to them. I've heard nothing from them. Horrible customer service. No customer service would be more accurate. Sadly, I don't live in a town that has a good flower shop. I'll be driving an hour to get good flowers next time. No way I'll ever go through this experience again.

My whole family loves lilacs. I saw them as an option on the website and didn’t hesitate to order them for my mother. Advertised online was a picture of a small, lovely full-blooming lilac bush. There was no disclaimer about blooms anywhere on the page. What arrived was a lopsided bunch of leaves with no flowers or even buds, at a time of year when lilacs are in full bloom. Even with the utmost care the plant died several months later and not one flower ever showed. Not cool, guys.

I ordered a memorial cross of white roses for $200 to be delivered. Got an email confirmation. The next morning they call me and leave a reference number regarding my order. I call them. The idiot on the phone cannot find my order. After 8 people!!! Yes. 8 people. I finally find out that the order cannot be delivered because they don’t have a local florist to fill the order. Now this ** on the phone says he can get it delivered tomorrow. I tell him “my friend is dead. The memorial is TODAY! No one will be there tomorrow.” Then he tries to offer me a 50% refund!! I tell him “50%??!!!! You ** up and you’re trying to give me 50%!!! You better refund me 100% or there will be hell to pay!!!!”

I ordered flowers 2 days in advance for my 77 year old mom, who couldnt be visited by my husband and I living out of state. The day of her bday she recd a call saying there was an issue w/ my cc. Incorrect information. They didnt process order and the cutoff to deliver flowers for her town was over. Why did this happen with ordering from your company with plenty of time? I spent 40 minutes on phone with cs to give them a chance to fix their mistake. The supervisor never got on the phone for me, after requesting 2 times. The flowers are not getting delivered on her bday and they would not credit full amount for their incompetence. They offered 20.00 for next order.. I WILL NOT BE ORDERING FROM THEM AGAIN!

There is a business mantra that states if you provide great service they’ll tell a few people, provide terrible service & they’ll tell everyone they know. Well 1800Flowers needs to spend some time evaluating their customer service training. INVEST in their training. First there’s some terrible disconnect. Hubby orders me a beautiful bouquet, balloon & chocolate dipped strawberries for my birthday YESTERDAY. Nothing gets delivered, no call from 1800flowers..

This is the 2nd time I ordered from 1-800-Flowers for a funeral. I feel embarrassed now. They looked nothing like the picture. Far more carnations. The whole thing did not look fresh, either. Even the vase seemed cheap.

Don't envision ever using them again because of 2 different issues.

Ok, I procrastinated and ordered flowers for my wife on our anniversary day. Long stories short, after 3 emails and 3 phone calls made by me and the flowers were not delivered. Keep in mind, no one from 1-800-Flowers called or texted me regarding the problems, even though they have my phone number on file. I had to call them before I leave work to find out the status of my order, and the rep promised me my item will be delivered before the end of the day, but no, it didn't not arrive. The reps I talked to are very courteous and apologetic, the last one offered me discount for my next order and a personal phone call to my wife to explain why the flowers were not delivered on our special day...I just wanted a full refund and I don't think I will ever procrastinate and order from them again.

I ordered flowers for my Mom’s birthday. I noticed I did not receive an email the day of delivery stating they were in transit so I called and spoke with a customer service rep. Let's call this customer service rep #1. After being on the phone for 20 minutes, Customer Service Rep #1 said they would get delivered that day by 8 PM and she would call me later with an update. Eight PM came and went with no phone call and no delivery so I called 1-800-FLOWERS a second time and spoke with Customer Service Rep #2. I was upset that a. my order was not delivered and b. I never received a call back so Customer Service Rep #2 provided me a full refund and explained my order would be delivered in two business days.

I ordered a flower arrangement for my mom for her birthday. I was very disappointed on what she received specially on how expensive my order was. I ordered a medium birthday arrangement. The flowers look like it purchase at a supermarket and put into a dollar store vase. The bow was made from a a cheap thin ribbon and it looks like the arrangement only had like 10 flowers total, mind you the flowers look cheap. It only had 2 Roses, carnations and some other small flowers. I put in a comment in their website and no one even bother to reach back to me. I would not recommend this website to no one. I was actually embarrassed once my mom send me the picture of what she received.

I ordered flowers for a friend who had surgery. I picked a beautiful arrangement on line. I know it may be a slight variation but what she got was nothing like my selection. I sent an email to complain and never even heard back. I will go directly to a shop from now on so I know I’m getting what I paid for.

I not degrading this company. I spoke for 21 minutes on the phone with a lady when making my order. Her English wasn't very good, so I had to ask her to repeat many times. There is a delay on the phone, which was very annoying when asking or answering a question. This is a common problem with outsourcing I would assume. Then 2 hrs after I made my 237$ order, I was called back by 1800Flowers. Again a lady with broken English tried to explain the flowers I ordered was not available. I struggled to understand the language barrier and she was trying her best also. Bless her heart. She said I can get a 20$ credit on my next 1800flower purchase. I don't use them often, so I asked if she will just add the credit on the card I made the initial purchase with. I got no clear audible answer. I just hope the flowers that arrive at my Aunt's funeral tomorrow looks like the ones I selected on their website photo. She said it will, just not the same flowers I ordered. We will see tomorrow I guess.

These guys failed big time. I placed an order 2 days ahead and get the confirmation of order received and processed. 3 days past the scheduled delivery, and I hear from the recipient of not getting anything delivered. These guys didn't even try reaching out to me for not making a delivery! I had to got through their customer service to get my money refunded. No responsibility and no class! Do not use them!

TERRIBLE. I ordered a large elegant blush bouquet and flowers do not look anything like the picture!!! False advertisement. I have a picture of the actual product on their website vs what my friend got.

I ordered flowers Wed AM for Fri delivery for a party Friday night. Friday comes and I want to check a tracking # / delivery. Big surprise, buried in my order email 1-800 had changed the delivery and made it a week later. No notice. Called and spend 35 minutes on the phone trying to get my full ordered credited back. After refusing their excuses that it was one of their vendors, flowers had already shipped, they could offer me $20 off my next order etc I was told I would get a full refund. Will that actually happen? I have my doubts.

- - - BUYER BEWARE - - - I have used 1-800-Flowers many times to send flowers to family in Indonesia. EACH time they are unable to get the address correct for the delivery. I get 2 to 3 calls over 2 weeks to get the right address, each time I give them the address and they tell me that it will be delivered on time. THEN in a few days they will call again and ask for the address AGAIN... I give it to them and then they tell me the flowers will arrive on time, even though the delivery is already a week late.

If I could provide zero stars, I would. After receiving e-mail confirmation that my gift to my friend for his birthday had delivered. I thought nothing of it until I spoke to him and he never received the gift. After calling customer service, I found out that the gift I had selected was not in stock and couldn't be delivered. THEN WHY TELL ME IT WAS DELIVERED??? Ugh. I was told that they would find a replacement at either same value or higher to make up for this mistake. I was told the gift would be delivered the following day. It never was delivered. After multiple phone calls and much wasted time on hold, I was promised a full refund. So far, I've only received a partial refund. I would NEVER order from them again, I've been sharing my experience and will continue to do so. There are many choices for having gifts delivered and this is the worst of the worst. I will never be using this company again.

The professionalism I experienced was exceeded only by the patience and politeness of the representative I spoke to. I asked for flowers to be delivered to a hotel where my daughter would be arriving. Upon checking the next day to see if flowers were delivered, front desk agent told me that the flowers were there but they didn't have a reservation for my daughter. I realized my mistake and called 1-800 Flowers. They re delivered the next day to the correct Hotel. No hesitation, exceeded my expectations.

Updated on 10/23/2019: I previously posted a one-star review for 1-800-flowers.com, and I have an update but did not see where I could leave a comment or add more information to my last review. So, I am submitting a follow-up review on the company's response to my complaint regarding their service. I ordered a big beautiful hydrangea - one with 7-9 bloom-puffs bursting out of mosaic pot, but my recipient received a small plastic-potted plant placed loosely inside a thin and empty-looking mosaic pot, and the plant itself didn't even have ONE full blooming hydrangea!! It had a pitiful puff mostly green with a few white flowers and a second piece of a puff pretty much all green buds. This was an apology plant, and I was MORTIFIED.

I ordered a vase of flowers for mom‘s birthday. The arrangement said it came with a happy birthday balloon. It was advertised for $39. I was charged $90. I also wanted to add one additional Balloon at $5.99. I called four different times and never got Balloons. They could not even give me an itemized invoice to show where my $90 went!!!! Worst customer service I’ve ever seen a business. I will never do business with this company again.

After an hour and a half I was rerouted to some other place in the world. Ended up with no help and someone that can barely speaks English. When requested to be rerouted back to the US they refused it. Don't order from them. They have very bad CS.

The afternoon before Boss Day we ordered a bouquet for our boss. At 12 noon I started getting worried that the bouquet had not arrived. I reached out to them. First on their web site, using their tracking which is useless then followed by three calls to their customer service. I first spoke to a lady named Jules, second call I spoke to a gentleman named Marlin and finally I requested a service manager by the name of Chuck, if those were there real names. Mind you, I think this call went to a call center in India since they all had a heavy accent. Never heard of someone from India, if that is where the call center is named Jules, Marlin nor Chuck.

I ordered birthday flowers for family member in Germany, their 80th birthday, to be delivered on October 11 but no flowers delivered. I called on 11th because of 6 hr time difference, obviously not to be delivered. Assured & guaranteed that delivery to be made on 12th but again no delivery, could it be the weekend? Well I call on 15th. 5 full delivery days without flowers, so much for guarantee. Call to cancel, was hung up on. I called back but I don't play baseball & have no desire to strike out but customer service literally begged me to allow for delivery at 50% off, I mean like 2 dozen x's, I thought how much can you get paid to beg like that, so I capitulated, only to get later call that no florist could fullfill order, 5 calls & no delivery, if time is money, I am owed! NEVER AGAIN!

I recommend checking out the reviews from the local florist that 1-800-Flowers is going to use for your order. I sent flowers for my grandmother's birthday and the arrangement that arrived looked entirely different from the website. The arrangement was wilted and smashed down.

I ordered flowers to be delivered to my cousin's funeral a week in advance. I was notified by email the delivery was made. Later that evening, I noticed a voicemail from them saying the delivery did not happen. That they couldn't find a florist in the area to handle the order. I was livid! Obviously by that point my cousin's funeral was over. They called again the next day asking for a separate address to send to. I gave them my Aunt's house. They gave me an entirely different excuse saying the order never went thru to the florist because the power was down or something? Regardless, they only refunded me my little $4.99 expedited morning delivery fee. And a lame apology. I ordered the flowers for the funeral. A week in advance. They had one service to provide, and they absolutely failed in my book! I'd NEVER EVER use their service again!

I contacted customer service on the date I requested my flowers to be delivered. Come to find out there were no “local florists” that we’re able to fulfill my order that day. I had to contact THEM to be made aware. I did not receive any Voicemails nor Emails regarding the issue. Very unprofessional and not very courteous, even though I paid well over $70 for flowers and ordered well in advance. Thank you 1-800-flowers for the $20 savings card I will not use and reordering my arrangement at “no extra cost”. Thanks a lot.

Tried to have flowers delivered to a funeral in Norway. The process was excruciating, for both the recipient, and me, the sender, with NO RESULTS. Tried twice, 1-800-Flowers.com notification method is beyond confusing to the recipient, with no space for any type of international address available i.e. city, state, and ZIP code required for a foreign country. Summary: This a sick joke at the expense of the grieving parties. DON'T BOTHER.

On Sunday I ordered a Gardenia plant shown full of flowers on the website & asked for it to be delivered on Wednesday for a co-worker who had eye surgery & I wanted her to be able to smell them since she couldn't see well. I did not hear form my co-worker, so Thursday night I called her & asked if she received the Gardenias, she said she received a plant but couldn't tell if it was a Gardenia & that it didn't say who it was from so she had no Idea who to thank. She sent me a picture of the plant & there wasn't a single flower on it. When I called 1-800-Flowers a man, who couldn't understand me, answered the phone & kept telling that the flowers were delivered, I kept telling him that wasn't the problem & when I asked to speak to someone else he kept saying he could help me & that the flowers had been delivered at a certain time. After 15 minutes I gave up.

I ordered casket flowers on October 1, 2019 for my mother's service on October 10, 2019. Stated the time that I needed the flowers. Stated the purpose I needed the flowers. They did not arrive at all. They followed up, called the florist shop that was supposed to handle my order and they sat on it and did not fill it. Did not notified nobody so on October 10, 2019 at 11:30 AM my mother services began with no casket flowers. Customer Service told me that they would call my family and explain to him that it wasn’t my fault. Still trying to understand that one. I would not use one 800 flowers ever again.

HORBBILE experience. First ordered beautiful flowers on Wednesday for Friday delivery; started emailing and calling Friday around 9 pm as still weren't delivered even though order said processed on Thursday. Finally find out something with their company's payment method and order wasn't processed. Can't deliver now until Tuesday, I don't really have a choice to say ok. Then get a call the next day, they don't have the flowers I ordered. I said, "Ok you can substitute but has to be similar and please upgrade the order to the larger size" - customer service says ok.

I ordered flowers for my grandmother's 95th birthday on 10/1 to be delivered by 10/4 only to have them not show up — no email or text notification as to why there was a delay. I specifically chose an arrangement that would be created/delivered by a local florist since she is in memory care at a nursing home. When I called customer service, I was told the reason they did not deliver was because they did not have the flowers in stock (they were yellow roses, lilies, daisies and carnations — nothing seasonal). He offered me a 50% discount and said he would replace with a similar arrangement that would now be sent FedEx to arrive on 10/8. Not ideal, but I agreed. I had my dad contact the nurse's station to let them know about the delivery so they could handle opening the box.

If you want to make sure your wishes to be sent, choose other companies. 1800 is not reliable at all. I ordered the same day delivery service for my best friend's birthday, paid extra money to have the flowers to be delivered during the 9-12 time period, but the flowers were never there and my friend didn't receive my surprise. They wanted to redelivery on the following Monday, however, the birthday is passed and it is something they could not make up.

I ordered a floral cake and balloon for my elderly Aunt's BD. I ordered on 9/21/19 to be delivered 10/2/19. I received an email at 8:23 pm stating it was delivered. At 11:pm I received another email stating that "sorry we could not deliver because we could not find a florist". I immediately called and the man told me it was delivered. I said before it was not. He said he'd call me back. Never happened but the next am I received an email stating it would be delivered 10/3. I him that I didn't it. The party was over! I called again. It took me 30 minutes and threats to finally get a refund. This girl told me, "Too late. They're already making it." I told her that I didn't know any florist that was working at 6:29 am. My Aunt is in California and I'm in Pennsylvania. Never again!! They tried all kinds of coupons instead of a refund.

We have ordered a few times from 1800flowers.com and ALL THREE TIMES we have tried to do a same-day order, their website says it will be delivered same-day from a local florist, however, NOT ONCE has it been delivered same-day. Furthermore, their service levels state that an "attempted delivery" counts towards their commitments, so we have received a text stating they attempted delivery, but home security cameras at the locations we tried to have them delivered to would disagree that ANY attempt was made. Additionally, once the order is delivered, the order status on the website still shows the orders have NOT been delivered. Once the orders arrive, they are very nice arrangements. So, summary is, they have a good product but commitment to delivery times and status updates are HORRIBLY lacking. I will not be using their services again...three strikes and they are out.

This was the worst experience I have ever had with any type service/product retailer. My husband sent me the Citrus Bouquet which when it arrived had red roses not the peach/orange roses as in the picture and description. My husband immediately phoned 1800FLOWERS and they stated they would send another bouquet that same day. A customer rep called back and asked how I knew they were the wrong color. I told them that my husband showed me a picture of what it was SUPPOSED to look like and it did not have red roses. Then they stated that the florist said they were orange, basically calling me a liar. Now I’m pissed off so I asked where I could send them pictures so they could see that they are red and not orange. I sent them pictures and expected a call back.

I ordered one dozen white roses for my college daughter's initiation. She received them the day she should have, only they didn't look anything like the picture. They were falling over the side of the vase, and look as those they had opened and started to die already or simple half dead. I called customer service spoke with a lady and clearly there was a language barrier for both of us. I will not use 1-800-Flowers again. I wish I could post a picture of the flowers, very disappointing!

I ordered a flower arrangement from 1800 flowers. I paid $150 for them to deliver a 1 flower base and set. (1 flower.) They were pretty happy in taking my money. However I wasn't told the arrangement would be deliver via FEDEX. In a box. I expected they would send with a local florist that would deliver, I paid delivery...$35 dollars. Instead they used FedEx. Deliver in a box and left the box in the counter of a business, since the person had left because they got late. I put a complaint and no one in their business had the time to write back or make it right. They take your money and deliver flowers. That is it. Not a business to create memories or wow their customers. Never ordering again from this place.

Ordered flowers for my best friend in Montreal for her birthday. Order processed without any problems, with correct address and postal code. And my credit card was charged. Called the next day at 6 pm to enquire about the status of the order, and was told it was on its way and would be delivered within the hour. Called again at 9:30 pm, and after being put in hold for 20 minutes, was told they don’t deliver to that area and my order couldn’t be made. So my best friend thought I had forgotten all about her birthday. Unbelievable. Do NOT use this company. Use FTD instead.

2nd time delivered and left at wrong door... Numbers were right and are displayed right on the condos. I'd suggest calling a local florist direct for delivery. So they sat on a neighbors hot porch until wife got them.

Order get well flowers, bear, and balloon. Paid extra for them to deliver on a Sunday. Receive confirmation email that they were delivered. What I ordered was never delivered. Recipient never received the flowers. I called them upon finding this out, and they tried to tell me that they had a confirmation that a nurse had signed for them. I asked for a copy of the signature, which I was then told that they couldn't provide that. Of course they couldn't because flowers were not delivered! Spoke to hospital. There was no delivery. I then told them I wanted to be re-reimbursed, which they then did, and now I just have to wait to see it I get my money back. Absolutely the worst company. Cheating customers out of their money, by not sending what you paid for, or simply not sending anything!

I ordered the Extra Large Fields of Europe arrangement for someone's birthday plus a balloon. They received an arrangement smaller than the smallest arrangement listed on the site plus no balloon. The arrangement was hideous and clearly looks like an amateur put it together. No height, no volume. There was no filler, no sunflowers, the vase was wrong, the flowers were all open and old. I complained, they promised me the second one would be perfect and upgraded from a balloon to chocolates. She got the 2nd arrangement and it looks exactly like the first except that she got 2 sunflowers added. She also DIDN'T get the chocolate.

I purchased a large peace lily and beautiful pot to be delivered three states away to my friend following the death of her mother. The plant wasn’t delivered for several days AND it was MAILED!!!! They charged me a $25 delivery fee to MAIL a peace lily!! I can’t imagine what my friend actually received and she’s much too gracious to complain. These people took advantage of me knowing this! How can you MAIL a live plant of any size or value?!?! I’m horrified that this plant was MAILED!!!! To make matters worse they sold my info and I’m getting flooded with junk emails AND you CAN NOT unsubscribe from their junk. I’ve attempted to unsubscribe multiple times and the link goes to an unsecure page and spins!! DO NOT DO BUSINESS with these jokers!!! I contacted them about my dissatisfaction and they offered me 25% off my next order! Are you kidding me?!?! I wouldn’t use them if they were the last company on Earth!

I was order flowers for my boss's birthday. I set the date and gave the address. I put my credit card information in and at the end there was an additional $14.99 charge that was not explained. I had to call. I spoke with Shawn. He was knowledgeable at all. He gave me the wrong information. He charged my card twice. He kept me on hold for 46 minutes before returning. I asked for a supervisor. She stated she would do a full refund for both charges and it would take 24-48 hours. Two days later no refund. Call again this morning. I was told 2-3 weeks. I will never order from them again and I hope anyone reading this will think twice about placing a order with 1800-Flowers.com

I placed an order and talked to someone over the phone to cancel it. I'm still receiving messages that it will be delivered after I cancelled it. Do these people understand the meaning of cancel? Do not place a order with this company!!

I ordered the Precious Pedestal by Southern Living from the 1800Flowers website for my wife on our 20th anniversary, I picked this arrangement because it looked similar to what we had at our wedding (it had the pink roses and other pink flowers). I ordered the large, paid extra because I really wanted my wife to say wow!

I ordered Red Rose & Calla Lily Bouquet-with Red Vase ** for next day delivery to a business address and the delivery was sent out for delivery at 8:12 PM! Are you kidding? The people at the office are long gone, have had dinner and are home. Do yourself a favor and just call a local florist instead of using this service.

My mother ordered flowers yesterday, for my aunt's funeral which is today. The flowers were supposed to arrive at the funeral home yesterday, but haven't yet. Can't get in contact with anyone to help, and the tracking says the order is still being processed. Would not recommend. Also the ordering process is extremely glitchy and keeps changing addresses and zip codes on its own.

I ordered 2 deliveries for 2 special occasions within a 3 week period. Both times I received an email showing the arrangement had been delivered, yet neither recipients received the delivery! Despite offering to redeliver -it was too late - special occasion over. Will NEVER, EVER use 1-800-Flowers again! Very disappointed. Melinda

This is my second time in a row using 800Flowers and two times in a row flowers were not delivered on first order. First time I found out after the fact as both times received email stating it was not delivered. Second time I decided to call after receiving email stating it was delivered and was told it had not arrived. Called the shop and they told me it as an error in system. Really??? Twice in a row. Never again!!!!

On 9/23/19 I ordered flowers for a funeral on 9/27/19. The service was scheduled at 2pm and I requested delivery in the morning to ensure they arrived at the church in a timely fashion. Not only were the flowers not delivered, but I wasn't notified of an issue until a voice mail was left during the funeral. When I returned the call (after the service) I was informed that the florist was unable to make the arrangement and they could send a different one to the family on 10/5. First, why was I not notified until during the funeral? Surely the florist was aware well before the 27th that I needed to select a different arrangement. Second, with an issue such as this (related to a funeral) why would there not be a way to send something to the family earlier than a week later?

I ordered the flowers on the Left and the flowers on the right is what my friend received for her birthday. The balloon did not match either, but I wasn't worried about that. My friend was happy with her flowers, but I wish she had received something close to what I paid for.

I Cannot believed these people are in business. I ordered flowers on Sept 20th for a Sept 25 delivery date. On the 25th at about 4:15pm I hadn’t received a confirmation that the flowers had been delivered, so I called to check the status of my order. The gentleman I spoke to first told me that my order had been automatically canceled because I modified the card online when I should have called, I then asked why did it give me the option to do it online if it’s not allowed? He places me on hold for 10 min. He comes back on the line and says the best he could do was have them delivered on the 26th...

I ordered flowers for my daughter on her 21st birthday. The flowers delivered were not even close to flowers ordered. The only similarity was color scheme. The flowers delivered would probably be around $19.99 in any store in terms of value of flowers vs $65 charged. I asked for re-delivery and this saga went on for a week. Several times I was promised delivery and it never happened. Finally I asked for a refund and was told that they can only refund 50% based on their policy. Customer service is terrible, they don’t call back, they don’t follow up. Flowers created by local florists are not quality assured. Will never order again!

If I couldn’t give negative star rating I would! I’ve had two BAD experiences with this company. Once with flowers I was having delivered to IL for my mom’s 60th Birthday which never got delivered and just recently. I ordered an edible arrangement thank you which was supposed to be delivered Thursday 9/12, it wasn’t. I called that evening and spoke to John in their C.S. He said they would contact local delivery office to have a fresh one redelivered Friday 9/13. By 3:00 pm it still wasn’t delivered, another call was made to C.S. I talked to John again and I was told it was out for delivery. Well at the close of business Friday, it once again never got delivered.

Ordering went smoothly - but it was like ordering from a fast food restaurant. No special touches were discussed - but the most humiliating part was that the rainbow roses were delivered in a box with a vase on the side and no moisture for the flowers. They were not arranged. This was our 40th wedding anniversary and I wanted a special display of roses- instead my wife had the job (at work) to try to get a nice arrangement created-for which she could not afford the time to do so. Maybe I should have questioned if they would be arranged but my assumption was that they would be- or at least the sales person could have told me how they would be delivered- (followed the directions and they only lasted a few days) so disappointed. I will not order from 1-800-Flowers again.

I wrote a note thinking it would be in the bottle and when I got to my friend house and opened it it wasn't even what I wrote. I was so disappointed???? I was expecting what I wrote to be put in the bottle.

Recently I posted a not to glowing experience with 1-800-FLOWERS. The flowers were late in the delivery and the bouquet size incorrect. My first contact with 1-800-FLOWERS did not resolve my dispute. I reached out again and also posted with ConsumerAffairs. Customer Service Representatives were relentless to rectify the problem I experienced. I feel compelled to change my original rating. I just wished the first customer service agent was as proactive. Thank you 1-800-FLOWERS for making it right!

I had a Sympathy flower delivery order for Friday Sept 13th @ 1:30, I got a confirmation delivery email an hour later. Then at night I had a phone message that there was a mistake and it is not delivered by local florist. It will be delivered on Saturday before noon and I mentioned it need to be delivered because they will leave for funeral in the afternoon on Saturday. They assured me it will. Then I didn't get any confirmation email.

A funeral is an emotional time anyway, and when you spend 48 hours worrying about whether you'll see the flowers you ordered, it's very stressful. 1-800-Flowers couldn't guarantee delivery before 10 am the day of the funeral, so I ordered it to be sent the day before. I explicitly filled out the form with detailed information that this was being sent to a church. They said it would be by 6 pm. There was a supposed tracking button, but nothing ever showed up on it the day of delivery. I used the chat box, no response. I emailed. No response, Finally I got a human, and he said it would be there by 8 pm. I told him nobody would be at the church at that hour, so he should call me so I could meet him there. Crickets. No call, nothing. 30 minutes before the funeral the next day, they finally arrived, and I was a nervous wreck. NEVER depend on 1-800-Flowers when it really counts. And with flowers, most often, it REALLY counts.

I used this company to send a thank you gift to a dear friend. My choice was a $100 Orchid plant. The plant as previewed on the website was about 2 1/2 feet high with two stems holding multiple small blossoms one of which was taller than the other and arched. The actual specimen that was delivered was considerably smaller with two wilted blossoms on two straight and equally sized stems. I was shocked and embarrassed when I saw just how inferior the product that was delivered by 1800FLOWERS appeared. My disappointment was such that I felt compelled to complain to the company via the comments section on their website. That was 3 days ago and I have yet to hear back. I will never use this company again, it is obvious that you cannot trust them to deliver the product that they depict on the site.

I ordered a fall bouquet for my friend's birthday. Picture she sent me wasn't even close to what I ordered but she is happy with what she received. I tried using the 15 percent coupon when ordering flowers for my daughter. It rejected. Tried to unsubscribe and got an unsecure site so it rejected and I'm still subscribed. Stay away from this company. By the time they add all their extras your flowers cost you much more than Teleflora.

Today is my dead daughter's birthday and my fiance was attempting to surprise me with a delivery. They called me twice and ruined his attempt to do this and on the 2nd phone call actually informed me the flowers he ordered could not be delivered because of lack of drivers in the area. Same day delivery my butt. Their company sucks at managing their business and keeping their promises.

I ordered flowers for a funeral that I was not able to attend last week. The very next day I received an email that a delivery was attempted and not able to be made. Never received anything else after that and status always said the same “processing for shipment.” On the morning of the funeral I chatted with someone via online and they said the flowers were just delivered at 11:41am (after funeral). I figured I’d finally receive a confirmation delivery email, but nope. I called and an automated person said order was still processing for shipment. I talked to a live person and they confirmed the delivery time above and that an email confirmation would be sent to me. Instead, I was sent a duplicate of my order.

Never again will I use this service, I placed a "same day order" at 6:10 a.m. yesterday. Paid extra money for a specific delivery time frame. 10:45 I received a voicemail saying contact them, there is a problem with my order. I call to be informed it took them almost 5 hrs to determine the florist they assigned to my order did not have the flowers for the arrangement I chose but not to worry, they found one that did. Then at 2:45 p.m. (my order was supposed to be delivered by 3 p.m. the latest) I get another message to call them. This time I am informed the florist they assigned will not deliver because my wife's job is out of their delivery area.

Flowers were supposed to be delivered on Friday 5/9. On Saturday I ask my Step-Mom if she got them, and she said, "no." I e-mailed them, then called them. I spent 45 minutes on the phone with customer service, and spoke with 3 different people. The first told me all they can do is re-deliver on 5/14. She then upped her offer and said I could have $20 off of my next order, and a re-delivery on 5/14.

One month before my Goddaughter was scheduled to arrive back into the country I ordered a bouquet to welcome her home. After it didn't arrive in the am as scheduled I online chatted and they said there was a "miscommunication" and guaranteed that flowers would be there by 3 pm. By 345 pm no flowers and they could not reach their local vendor and had no clue if a bouquet was on its way. By then no one was going to be home to receive a delivery. They couldn't reschedule a delivery until 2 days later so I demanded refund. Tried to give only half back but finally said they would give full after I argued. Also said two days before I will see refund on card, so not holding my breath. Don't rely on this unreliable company!!!! Internet Scam!

Ordered same-day delivery of a large bouquet and 2 mylar balloons for friends' birth of first son ($108). 11 hours later, and still no delivery notification. Called 1-800-Flowers Customer Service where I was told that one florist declined my order because they don't deliver to hospitals. Second florist was closed until Tuesday. Not once throughout the entire day did 1-800-Flowers think to phone me to tell me my options. They were just going to have everyone wait four days to get delivery! To a hospital where couple could already have been departed! Unbelievable! I canceled my order, and now it's too late to make other flower arrangements. Worst customer care ever! Word of advice... Just Google local florists in the delivery area and send your flowers that way. You will get better service, guaranteed no screw ups. Good Housekeeping #1 flower service?!?! No way!

Do not use these **. They will not deliver even though you ordered 7 days prior. Did not ship then tried the bait and switch. Ordered 24 red roses and the only have 12 red roses to be delivered a week after my anniversary date. Unbelievable never ever order from them. They will not support and will steal your money. Not to mention make your wife feel like you forgot. Dirty rotten **.

I placed a same day order for a 60th birthday flower delivery - not only was it never delivered, they “couldn’t get in touch with the florist, sent me a false confirmation email saying it was delivered - horrific experience overall. Would never recommend them or use them again. They supposedly will refund my card but cannot send anything in writing saying this - no email to confirm this & are unsure how long it will take to post to my account. I’m not even sure how they can call they selves a real company.

The flowers that were displayed are not what was delivered. Every detail on the picture should be displayed when it is delivered. What exactly are we paying for? The tracking number also does not work. I have been waiting on an update all day & finally it was delivered, but the tracking said at the stop still.

Worst experience ever, this people charge twice for your order and they pretend to explain is just a hold and they make you unable to use your money from 5 to 7 days until. Bank release funds, I can just ask myself what about that people who depends on that money to survive the week. Just another system that cares only by them and not customers. Even worse, call centers without anyone who you can really speak English, my 1 year old has better pronunciation, and either fun, they add "thanks for enjoy the app". Stay away.

My experience with 1-800-Flowers in June 2019 was fine. I went to use them again this week and their online ordering site went down after I entered my credit card information. I called to place the order but never received a receipt. I have called for 3 days and spoken with 4 CS reps who all read off the same script and promised to email me a receipt within 24 hours. I believe this to be a scam out of the Philippines, I have emailed corporate with no response. I have tried canceling the order, but they claim it is in process. I now have contacted my credit card company to dispute the charges, but fear my information may be compromised. What is going on? I just finished reading a list of almost daily complaints too similar to mine. Do NOT use this company!

This was the worst customer service I have ever received. They dropped off the WRONG flowers, I asked for them to send a new one and they went to my house on my mothers birthday TO PICK THE FLOWERS UP and take them away from her. This was the worst experience and I could have got better flowers at Walmart. I am so beyond upset with my experience. It ruined my present to my mother who lives 2,000 miles from me. I will never ever EVER order from here again and I advice people not to order from here either. THE WORST company I have ever dealt with. PERIOD.

After repeatedly trying to place an order on-line with this company I had to call Customer Service in the Philippines! As i write this review, my daughter has still not received her flowers. I still have not received a receipt for my order either. This company is the absolute worst. I have called to inquire about my order and ask about my receipt via email and each time the CS agent takes my email address. At no time during the ordering process was I told that the flowers would probably arrive around 8pm! Why would I send a bouquet of flowers and a balloon for my daughter's birthday if I thought she wouldn't get it until the day was nearly over. THAT IS CRAZY!!!

Zero stars isn’t an option but that’s what they deserve. They hire (**) with fake American names that can not speak good English and read off a cue card. They lie and say that they fixed the problem. 3 phone calls to the stupid people and was promised delivery the same day, not only did they mess up the date, but never corrected their mistake. The flowers were never delivered, and when I finally called corporate, the only thing that came up was that I canceled the order. Not one thing was in the computer saying I had called or that there was a problem. The person from corporate was very nice and very understanding but still nothing was done. Do not use this company! Take the time to find a local florist and call them. My daughter will get flowers, they are a day late but are at least going to be delivered by a local florist in her area. No more ** dealings for me. We are in America, hire Americans!

I received a bouquet of flowers from my work for my Father's funeral, FedEx delivered it while we were at the visitation. The delivery guy didn't leave a ticket on a window to let me know they were there and I wasn't aware they were sending it. I found them a week later on my front porch and this was the first of August. I chatted with FedEx and they pushed it off on 1-800-Flowers, so I tried them and they made it right! I can't believe how sympathetic and supportive they were! They were awesome! I'm getting some more flowers to replace them and I know when they are coming this time. So 10 stars for 1-800-Flowers and 0 stars for FedEx. I will order from 1-800-FLOWERS from now on!!! Thank you so very much! It meant a great deal to me!

The flowers that were delivered to my sister were not the flowers I ordered. I sent a pictures to them and let them know I was a little upset. Right away they offered to replace them and give me a coupon towards my next order. Three days later they asked that the original bouquet be returned. I couldn’t believe they didn’t tell me this was required when they offered to replace them and why wait three days to let me know. That doesn’t make sense. Terrible customer service!

Zero rating not an option but company deserves zero stars. Ordered flowers online 3 days in advance. Got status update morning of delivery saying being prepared. Status never changed throughout day. At 6pm contacted customer service. Wasn't allowed to cancel order and was told flowers would arrive by 8pm. Never arrived. Called customer service following morning and I have allegedly been issued a refund and a $20 store credit. I'll never use the store credit because I'll NEVER order from 1-800-Flowers again but I will be monitoring for refund. Sad part is flowers were for an aunt's possible final birthday as she is in the final stages of lung failure. Thanks a lot 1-800-Flowers!

Ordered a Birthday cake flowers several weeks ago for delivery today. It is 6:45PM and no flowers yet. The birthday will be over before the flowers get here. The service reps were not helpful at all, telling me they aren't late until 8PM. This is my last purchase from them!

I had previously had a bad experience with this company last year but decided to give them a try again, thinking it may have been an isolated incident. Last year, I ordered my mother's birthday flowers to be delivered the day before her birthday, and she did not receive them until 7pm on the night of her actual birthday. I had paid an extra $20 for the delivery. This experience today, I had ordered flowers on behalf of my 14 year old son to send to his grandmother's funeral. I paid $18 delivery (total $55 for arrangement) to be delivered the day BEFORE the funeral to make sure they wouldn't arrive late. Not only did they not arrive the day before, they never arrived the day of, NOT AT ALL.

This is by far the worst flower company on the internet. They do not know how to say anything but "I'm Sorry" and then spew more "tell you what you want to hear" bs. Just use a different floral company as this company just plain out SUCKS!!!!

I ordered a small Charming Rose Garden. Supposed to have red roses or pink whatever color and it was nothing like the picture. Not even the same color. It came with yellow roses and they were tiny and look like crap and they won't even communicate back with me to fix the issue.

I have been ordering from this company, they have the worst customer service but I do try to give them chances, hoping they will get better, shame on me for being forgiving. I called the customer service, worst english, worst attitude. My sick friend did not get her flowers. Now, I am disappointed and this company sure know how to let their customer down. Please dont waste your money, you are better off using email to send your gift to loved-ones..

I tried to cancel my order 3 days before scheduled delivery and was told it was already shipped and not able to be canceled. The recipient passed away. I did not want a refund but explained the “fresh” flowers and fruit had to be stopped. 3 different representatives told me nothing could be done. Called FedEx and was told the order had not shipped and I was able to cancel the pickup through them. Terrible customer service from 1800Flowers.

I ordered the XL Summer Dunes to be delivered to my girlfriend at her work.. Her mother just passed away from cancer. She sent me a picture of the flowers, and they did not look anything like what I ordered. 1.) THERE WERE NO ROSES. 2.) It was not the same vase as in the picture. 3.) It was just fill in flowers. 4.) Sloppily hand wrote the note I typed up. I called customer service they told me they could resend the correct flowers the next day. I told them no, I want my money back. They look terrible. Customer service told me they could give me a 50% refund. I said, "No, you messed up and the flowers are not anywhere near correct. I want my money back.."

I ordered flowers for same-day delivery from 1-800-Flowers same-day delivery section. I was contacted many hours later to tell me that the flowers would not be delivered and that the florist didn't even have the flowers available. If I had been contacted earlier I could have made an alternate choice, either flowers or florist, however by the time I was notified everyone was closed. No flowers, no options. I will never order from them again for anything.

Very poor service. Flowers arrived to the wrong address. Called customer service and made my wife get on the phone to confirm the order wasn't received. So much for the surprise. They did process a full refund. Will never use the service again.

Ordered the large $183 funeral arrangement with the picture of huge white and pink flowers. The flowers received were NOTHING like the picture and only about 1/3 of the amount advertised. Such a scam, false advertisement. What was delivered was pretty but NOT worth $183 and NOT as advertised. Beware.

I am still in shock!! I ordered flowers to be sent to my uncle's funeral, and paid extra to make sure it got there on time. Only to receive an email hours later to tell me they called, which they didn't, and it couldn't be delivered. Really?? And somehow this can be made up... Way not even close! How would you feel if you sent flowers to your loved one, in a case where you couldn't be there, and this is the outcome. Never again!! Please don't use them.

Tried to have arrangement sent to church on the same day. Website indicated same day delivery. Never received confirmation flowers were delivered. I called the next day and was told local florist could not deliver and that I should have ordered 24 hours in advance! I was transferred to the billing department to request a credit on credit card. After lengthy discussion I was told credit would appear within 48 hours - 5 days later, no credit. Called again. Another lengthy discussion, was told credit takes up to 2 billing statements to appear. Advised that was unacceptable! Transferred to Billing Dept - again. Was told transaction was pending - said she would review and then cut me off. I have dispute with my credit card company.

My husband sent me a box of flowers to my job for my birthday, mind you I work in a corporate office. When I opened the box to set up my purple roses some petals fell off, some were ripped and some were yellowish in color as well as the whole stem wilted. It was embarrassing!!! Imagine my disappointment. My husband called to get a refund or even a percentage back and he was denied. Never again!!!

I’ll never purchase anything from 1-800 Flowers again. What an ordeal. I purchased flowers for a funeral that were supposed to be delivered today. Not only are they not delivered they didn’t even bother contacting me to tell me that they wouldn’t be delivered. They even charged extra for the Sunday delivery. I only found out because I contacted them regarding status of my order since every time I try to track it I got a message saying they couldn’t track it.

I ordered flowers for my sister's birthday July 5th of this year and they arrived on time and the flowers were perfect in every way! I have ordered flowers from this company for years and have never been disappointed. They are a company you can completely TRUST! Thank you 1-800-Flowers for making my sister's birthday perfect! Kandi **

Their partner florists can’t deliver. 1-800-Flowers do not care. Even when they admit that they did not deliver on time, they still will not refund you your money. They offered 50% refund after I refused a reshipment. So... they don’t deliver on time (which you pay for), then they deliver late, then expect you to accept a 50% refund. Not the first time 1-800-Flowers has burned me. But it will be the last. Thanks 1-800-Flowers for taking a very sentimental moment and treating it like a joke.

I ordered some a spray of flowers for a funeral the day before the funeral. They say order by 200pm and delivery is same day. Great. I ordered at 1245pm. Paid the bill and all done and happy. Around 1000.pm someone from this shady outfit calls and said they could not do it today because the size of the arrangement and the time of the order. She tried talking me into settling for a home delivery the next day. I ordered to get them for a funeral and not a residential celebration. I told them I had till 1000am the next day and again the lady tried to get me to settle for something less and home delivery. She said the arrangement was too big to make the deadline.i was furious. Nothing is too big for a loved ones passing. She insisted to take the alternative and I could even save some money. I was getting even more furious.

Ordered a product for my daughter-in-law birthday. Never received the confirmation nor cc receipt. I've called 3 days in a row, first 2 were they had my email address wrong. The 3rd was no real reason, just said they would get it out within 24 hours...yet to see it still. Huge pet peeve is when you call a business and they address you by your first name only to correct them several times until it was tone to be rude. When you hire people that English is their second language, make sure they can understand it as well.

I made a delivery order on June 28 2019 for a surprise delivery for my husband as it was his birthday. After placing the order online, I received a phone call from them 3 hours later telling me that the delivery could not be done to the area I had requested, really? Why don't you figure this out once the address of the recipient has been inputted??? Then they tell me that they are going to call the recipient being my husband to tell him that the delivery cannot be done... WTH are you going to call the recipient if the delivery was supposed to be a SURPRISE!! Bunch of idiots working there at 1800FLOWERS.

It was a good experience, the website was easy to follow, and the flowers were beautiful. My aunt was very happy with the flower selection and the flowers stayed fresh for 2 weeks. I would order again from this company.

I recently ordered flowers for Mother's Day. The price advertised was $39 but once I clicked submit the summary screen showed $58.28!!! I immediately called in to customer service to get it fixed but they only tried to get me to change my order to a lesser value. There was no summary screen to check order for accuracy but they didn't care. I then asked to cancel my order. The rep said she did and I would get a refund in 10 days. Well, 2 months went by and still no refund. I called back today and they gave me the run around. So I called my bank who did a 3 way call and I finally see the refund in my account. Too much time, aggravation spent!! I will never use them again EVER!!!

At first it seem like a convenient service but after I placed my order there was an extra $20 hidden "service charge". I tried to cancel the order but the website couldn't find my order even though I provided the order number given. Overall it was a very displeasing experience and way overpriced.

Part 1. Mother's Day, ordered a crystal rose to be sent to my Mother and unfortunately it arrived broken. Called customer service and it was handled without a hitch. (Sorry I don't remember the lady's name I spoke with, but total professional.) Replacement arrived 2 days later. Even had the same personalized card I had written. Way to pay attention.

I bought the Celebrations Passport and used it in Nov to send oranges through Harry and David. Spent over 400$. Those oranges are not Honeybells as advertised. Harry and David bought an Arizona farm, and sent those. They are not good. And the products came poorly packaged. Ruined! On contact they resent similar items. Again no honeybells.

I will never order flowers from this website again. I ordered two dozen of pink roses for my mother for mothers day, her favorite flower. She is in a nursing home in TN and I am in Florida. I ordered these well in advanced time so she would receive her favorite flowers for Mothers Day. I asked my sister who lives in TN to take a picture of the flowers that she received. The two dozen roses costed around $100.00 (Mark Up for Mothers Day). This is what she got. One dozen of roses. Nine of them were white and three were pink. They looked horrible. Bottom of the barrel. Only one dozen now, not two.

Ordered flowers for my mom for Mother's Day. She lives in Arizona. Flowers were shipped from New York. Took 2 days in transit without water. When delivered they never rang doorbell or knocked. She was home all day. She found flowers on patio wrapped in paper and wilting with the vase covered in bubble wrap. I contacted 1-800 Flowers and they apologized. Said a new bouquet will be shipped.

Ordered flowers today at 11:30am. I never received notification this evening that my flowers had been delivered. I try tracking my order and it's unavailable. I contact customer service and they tell me that there were too many orders placed and mine didn't make the cut. I received no notification that my order wouldn't be delivered today. I asked for a refund after they said they could deliver on the next available day, but couldn't confirm it would be the actual next day. I am now told I have to wait 1-2 billing cycles before I would receive my refund. They didn't wait 1-2 billing cycles to take my money. I ordered an edible arrangement today as well. That was delivered within a few hours. I will NEVER order 1-800-Flowers again. I'd rather pay twice the amount next time than ever give them my business.

My mother lost her husband very recently. Her husband sent her flowers on her birthday every year for nearly 20 years! He isn't here to do that for her so I wanted to make sure she still got her birthday flowers. Thanks to this horribly dishonest company, that did not happen! Shorty after placing my SAME DAY DELIVERY order, I received a call saying the delivery had to be rescheduled because "a delivery attempt was made and no one answered the door". Not true. No one went to the house for the door to be opened for. (cameras....) Then I received another call stating the bouquet I ordered wasn't available and a replacement would not only be sent within the hour, but also upgraded. Again, NOT TRUE. Never came.

My husband used this company to send flowers to a friend in an Orlando hospital. He paid extra for same day delivery by 8:00pm. We spoke with the patient that evening and no flowers so we got the phone number of the desk that would have received them and they were very helpful and checked the delivery log but had not received anything for the patient. They informed us that there are 3 buildings that could receive floral deliveries and called the other 2 for us but they, too, had no record of delivery. My husband sent a message to the company about the situation. The next day we checked back twice with the patient and hospital but no flowers anywhere.

I ordered flowers for my girlfriend on Valentine’s Day to be delivered at her work as a surprise. I paid an additional fee to have them delivered on that day. They were not. I informed the company of this and they were not helpful. They told me that they would deliver Saturday (two days after) I replied that wouldn’t work because she would not be in the office and requested a refund or change the delivery to her residence. They refused the refund and would not change the address. So after the weekend passed and she returned to work she got her flowers. Which wasn’t what I had ordered initially plus they were broken and low quality. I had more luck buying from a supermarket at a fraction of the cost.