Consumer Complaints and Reviews
I purchased the Groupon voucher - mistake! The order (Original order # **) was processed through a cheap local florist with a known horrible reputation (Minnesota Ave. Florist in Washington DC). The flower arrangement received didn't match what I ordered – not even close, wrong flowers and color. They delivered a small cheap flower arrangement, wrong balloon, no card, and never received the Plant a Tree certificate offered on Blooms Today website at checkout. I gave 2 stars, because Blooms Today reprocessed the order through another florist with better results, but we still never received the customized Plant a Tree certificate that was from her son for Mother's Day. Companies like Blooms Today need to make local florist accountable. They should verify with the florist if they can indeed fill the order exactly!
I made the mistake of ordering a Groupon for Blooms Today (including the ZIP code), only discovering after entering the Groupon code that there were extra fees totaling nearly $30. Have you ever heard of a $30 delivery fee? Scam.
Unhappy with Groupon deal. This Groupon deal was a complete scam. They advertised $40 dollars worth of flowers for $20. All of the flowers on their special Groupon page were more expensive than the ones listed on their website which were all 20% off. You didn't know this until you purchased and entered the redemption code. They also added on $18.99 service fee, $2.99 for "handling" and taxes. When all was said and done my SMALL bouquet still cost me $55.00 out of pocket, which is more than I would have paid NORMAL PRICE on a comparable flower service website. It should be ILLEGAL for them to advertise "50% off" when this is NOWHERE CLOSE TO 50% off. I will never buy from them again.
I ordered flowers for a family that unexpected lost a deeply loved one, but when purchase arrived at the funeral home the vase was broken & they couldn't do anything with it. If it was packaged right it should've never arrived broken & when I called to get a refund, I spoke to a lady that said, "well we can only refund 30% of your purchase", in which on the site is says 100% money back guarantee, well that's a lie. And by the time I got to the bottom of what happened it was too late to order any more flowers because the funeral was today & this happened yesterday... I'm very unhappy!
I ordered my sweetie roses for Valentine's Day. I emailed to check the status and Blooms Today said they contacted all local florist and cancelled my order because no one could deliver today. Could they not have told me that last night when I ordered so I could have made other arrangements. Now NO ROSES NO VALENTINE'S DAY!
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The flowers that you prepared were not complete. There were supposed to be 5 white lilies included and there were no lilies in the bouquet at all. I paid for special handling but the covering on some of the flowers was not even removed. This detracted to the look of the rest of the flowers. The flowers that were there were nice but it seemed empty without the lilies.
I paid for expedited shipping to get an arrangement to a funeral parlor for visiting hours. Was guaranteed it would arrive before the services. It didn't. Not sure where the flowers ended up. Called to complain. First offered me just a refund of the shipping fee. Had to further complain to get full refund.
When ordering flowers, they signed me up as a member without my knowledge, a $9.99 charge every month without me knowing it and bill my credit card that amount every month. I called to remove the charges. She said I had to call back in a week to remove the membership charge. I called visa to stop the unwanted charges.
The company had the products I was looking for and when I needed help I was able to ask customer service to provide me with direction and assistance. Product delivered on time and were in good condition at the time they arrived however they did not provide good customer service at delivery. There were many products available but the style of the available products were too similar that it felt like there were few items to choose from. Very expensive for the product received. I can get a much better product at the local florist for a cheaper price and they deliver for free.
They were quick to answer and knowledgeable about the services and products. They gave me great things to use besides what I was looking for. The delivery was fast and on time for the occasion I needed for. I had to pay for shipping but only because I was outside the US. It would have been free if I was home. They had a lot of different variety of things to choose from but I was stuck on this in particular item and I knew what I wanted when I was calling for my services. It was kind of costly. I would have rather pay a cheaper price but because it was a good product and service I was glad I will pay for a better product and service.
Customer service far exceeded my expectations. I can't believe how polite, cooperative, and easy to work with this company was. I would happily do business with them again. There were not many delivery options but they had exactly what I needed and my order arrived promptly as promised. I couldn't believe how reliable they were. I had so much to choose from. I found products that are amazing for many upcoming occasions and I found the perfect flower arrangement that I needed at the moment. It was the first time ever I felt like I got my money's worth from a flower delivery company. The order looked exactly like it did on the website and arrived fresh and damage free.
Their customer service was great, always friendly and helpful. I didn't have one complaint or issues. I would definitely recommend that to anyone. Their delivery options were great anywhere. From next day to a schedule day for birthday or whatever. I was very happy with this part. More variety than I needed. They have more than enough. My order was kinda simple. From what I saw looked like a lot to choose from. The value was excellent.
It was a very good experience and it was a very good job and I enjoyed it. I will shop there again. The delivery options were very good and helpful. I would recommend this to all of my family and friends and we'll use this service in the future and will recommend it. There could have been a little bit more of a variety but I was able to find what I needed and get my order filled. I think that it was a very good value and that they offer some good value for the money.
I ordered flowers for a wake - the one and only time I ordered flowers from Blooms Today. After the customer rep took my information and credit card for payment for the flowers was I then bombarded with all kinds of options for rewards discounts etc. I said no thanks to everything this person asked. I finally got fed up and told the cust rep that I was only ordering flowers for a wake and needed nothing else end of conversations. Next thing we know our credit card is being charged $9.99 for the past 3 months for rewards I never asked for. Unreal. I had to call my credit card comp to file a case. Keep an eye on your credit card statement for a 9.99 charge a month whether you said no or not.
HORRIBLE, HORRIBLE, HORRIBLE customer service! I ordered flowers and a balloon for my mother's 72nd birthday. They called me the evening of her birthday to inform me that they could not get the flowers delivered that day as promised, but they for sure would deliver them the next day (Saturday). I called my mother to apologize and to assure her that the flowers would get delivered the next day. The EVENING of the next day they called again to say that they could not find a flower shop to adhere to their pricing schedule, and therefore the flowers did not get delivered AGAIN! NOT MY PROBLEM!!! I paid $76 to make this happen. I did my part - they did not!!! RUN, RUN, RUN from this company. DO NOT USE THEM!!!
Beautiful arrangement but ridiculous charges. I'm not sure I would pay to use them again. I don't like the amount of fees they charge to deliver. Expensive for what other companies offer. I think it should be less. I wouldn't use this company again because of their fees. I am not pleased with the way they delivered. They had a decent selection. I was pleased with the arrangements and themes they offered. But compared to bigger brands, they don't have quite as much. But their prices aren't that great either. So overall I was just satisfied. Poor value for the prices and fees they charge. Also the selection is just okay. There are better sites to order floral arrangements. I won't be doing this again.
I didn't really have to interact with much customer service which is a good thing. I didn't have any issues with ordering or anything. It was a bit pricey but not horrible. I've had issues with other services like this but you guys weren't bad at all. To be honest not as good as other flower shops I've walked into and so. It wasn't bad per se but not super great either. Maybe some more exotic options. They are flowers – they died in a week but they were pretty and brought joy but you know it's not like my life was CHANGED by this bouquet.
The customer service was great. Didn't know what I really wanted and they helped pick and put an order together. I / their service to family and friends. They were able to deliver wherever you wanted the arrangement to go. They gave many options on how to send them so they would get there fresh and beautiful. Had no idea what flowers went together. They had such a variety of flowers and helped me arrange them in a price range I could afford. Will definitely try them again for other occasions.
Easy to deal with whenever I have a problem. And also happy to help me when I need it but I usually don't need help because their website is easy to use. I had it delivered to a friend's house and it was on time. My friend received the package at her front door and said everything was in great shape. The bouquet has several different types of flowers. I am not a flower person but it was pretty and colorful. It was a good value. Yes it is expense but when you think about what you are getting it's a great deal compared to some of the others.
They were very kind hearted people. They answered all the questions I had and made my visit very pleasing. I would recommend this company to anyone. I will go back next time I need flowers. They are great. They had quite a few different options for shipping. I enjoyed the choices I could choose from. They were also very good at making sure my flowers were delivered on time at the place I needed them. They had so many different options of flowers. It made it kind of hard in a way to pick some for what I needed. So I just asked for some help and they knew exactly what I needed. For the price I paid the flowers were fantastic. They lasted a very very long time. Still looked the same a week later after they were delivered to the location.
I did not like the customer service. They were slow to respond and did not even help out in the end. I had wasted $100. Though in the end I got a discount. They were fast to deliver the product. It took 3 day to get it, which is great. The delivery person was nice too, even brought it inside my house for me so I did not have to carry it. They have enough different kinds to satisfy anyone really. I love the dark colors – the best. They remind me of my emo days and listening to mcr. Though they could have a option to make your own. The value is either bad or good, depends on what you want. Some of the stuff I liked cost too much I did not want it. But some of the stuff I liked was cheap.
They have great customer service and support! We got great flowers in time for our planting season. They are very helpful when you're selecting the right flowers for our region! The delivery options were very easy to select the right one that got the flower bulbs here in time for planting season! They have a fantastic variety of flowers to choose from! We are very happy with all the flowers we bought! For what we paid for the flowers it was a great value! Other places are higher but this place has flowers for a great price!
I absolutely love Blooms and was pleasantly surprised when I received the flowers as a gift. Now I am hooked and only order from them. Their customer service is fabulous and they really care about their customers. They have superior delivery options and always deliver on time. They have so many options to choose from that it's hard to settle for one specific kind and you find yourself choosing more than one. Order from them and you will not regret it.
I feel that the customer service is good and available for twenty four hours a day seven days a week and I would recommend it to any one that wants to use this service. There is a bucket load of options for delivery and anyone should try it, at least once-in-a-lifetime. For any flower service the pricing isn't bad either. The variety of the flowers is outrageous you can get just about any flower you desire of. Like this service a lot. Great value for the money and any other questions you may have there is a majority of customer service that will help you with your every need. Delivery is fast.
Was a very easy and fast transaction. I loved the arrangement. I purchased it to go to my daughter's work as a surprise for her birthday and it was delivered just as promised. Delivery options are many, even same day is available. I think there are various fees added if I remember correctly but they were not anything too expensive at all. Huge variety of flowers and plants and special gifts such as stuffed animals and balloons and candies. Also categorized by occasion as well for helpful navigation. Was a beautiful day as well, we were celebrating my daughter's birthday. The gorgeous flower arrangement just made it even more special.
The flowers came cut fresh full of good colors. It was easy to order. The process went very, very smooth and I enjoyed being able to see them for weeks and weeks. Overall it was a very, very good experience. One that I would recommend for others. Delivery options are very easy. Once I made my order they were able to contract with local flower shops to get me exactly what I was able to order. The flowers came in good containers that were fresh and made it wonderful bouquet.
The variety of flowers was great. They were really nice, colorful, smelled great. Some daisies, some irises, some Columbine ferns, some leaves, some baby's breath. It was very nice and the variety was great. I was able to choose from a variety of different flowers too.. Whatever saved for the price was a very good deal. I would recommend other people to shop here because of how simple the process was, the quality of the product that is of the order, and how simple everything was.
The service was topnotch. Took all my request very well. The item was just as described and I was very happy with how you get treated. I got to say, "Wow!" The delivery options were perfect for me. It allowed me to set up the perfect time. It allowed me to thrill my mom at the right time and the right place. Great! Had so many choices of flowers I could choose from, so many colors. The prices vary on type and size, etc., but you get just what you want and at your budget. Not the price is the aspect i wanna talk about. I looked at a lot of the so-called top guys and none of them competed with these guys. Don't be fooled.
I had absolutely no issues and they were very very helpful and efficient. I'm definitely going to be exclusively using their company going forward in the future. Thanks again from the Lillie's. It came exactly when I was promised it would upon ordering with no damages or imperfections. I couldn't have asked for a better product. Seriously any and every flower that you could possibly dream of. If they don't carry it then it doesn't exist. From roses to lilies they have it all. Affordable for any and every budget big, small, or on between. I was relieved to see that I could get my girlfriend something so amazing without breaking the bank.
Customer service was excellent very helpful over the phone while ordering. Made such a difference allowing the ordering process for not be stressful. Delivery options for my order were same day, next day, or I believe within a few days. Which I did not need same say delivery, but it was great to learn that it was a possibility if I needed it. The flowers were beautiful and fresh. They lasted very long time. I was very impressed. The arrangement was beautifully arranged and very close to what I viewed online. But better! This helped me to recognize and celebrate my mom birthday and mother's day for over 300 miles away. The beautiful flower arrangement brought such joy and happiness to my mom.
I thought the customer service was very helpful. They assisted me in selecting the flowers for my occasion. The flowers were great upon receipt. The delivery options were acceptable. I had it planned for some time. The order was placed several days prior so I just used normal shipping. The variety of flowers was numerous. It was hard to pick but with assistance the choice was narrowed and made a great choice. Very happy with the choice. The value was in line with other flowers delivery stores. Still not as cheap as non-delivery option but great nonetheless. Stayed within budget and happy with selection.
ConsumerAffairs Research Team
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Blooms Today serves customers in every state, with quality bouquets from FTD, 1-800-Flowers and Teleflora as well as directly from growers. The company has been in business for over 15 years and now offers flowers, live plants and gift baskets.
- Same-day delivery: Blooms Today offers same-day delivery when consumers place their order by 2 p.m. in the recipient's time zone on weekdays and by 12:30 p.m. in the recipient's time zone on weekends.
- Helpful filters: When shopping for a same-day delivery, you don't want to find the perfect bouquet that won't get there until tomorrow. With the filters on their website, you can see only the arrangements eligible for the services you need.
- Express delivery: Consumers can pay a small extra fee to have their order delivered within four hours or before noon on the following day. This option will appeal to those who forget to order a gift until the last minute.
- Images: Each bouquet from Blooms Today is available in three sizes, and the website shows a picture of each size. These images will help consumers select the most appropriate option.
- Guarantee: Blooms Today offers a 100 percent money-back guarantee. If consumers aren’t fully satisfied with their delivery, they can contact the company for a refund.
- Best for significant others, friends, adult children and companies.
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Blooms Today Company Profile
- Company Name:
- Blooms Today
- Year Founded:
- 15405 John Marshall Hwy
- Postal Code:
- United States