Blooms TodayConsumerAffairs Unaccredited Brand
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I ordered flowers for my mother's birthday 10 days before the actual date from this company. Today which is her birthday they called me at 12:15 pm to say that there are no available florists to deliver to my mother today but that they can overnight some flowers to her tomorrow. I said okay and asked if they would be taking care of the shipping since this was their mistake and was told that no, I would need to pay more. I just broke down and cried. My mother is 76 this year and has been battling cancer and I was not able to be with her today. I am angry that they are promising products and services that they cannot deliver and that they are preying on people’s emotions and asking them to pay more money for delivery of products that are not even on the days they should be delivered. Shame on this awful company. Buyers beware!!!!
Hi Suzy. Thank you for your post. We are so sorry for this. I wanted to follow up and ask if you had a chance to contact customer service. Please let me contact them on your behalf if not. If you still have the order number, or even a phone number and email address of the sender, I can pass it to customer service and they will reach out to you. Please feel free to contact me at firstname.lastname@example.org. Thank you.
My husband placed a order for my b-day and I never received it!! He was very unhappy and called them directly and they kept saying it’s on the way. Order never came and they would not do anything to make it right!! Very unhappy!!
Thank you for letting us know. Please let me help. I'd like to pass this message to a supervisor. If your order did not arrive, we will send another or issue a full refund. Feel free to reach me with the order number or phone number and email address of the sender. email@example.com.
It was a terrible experience. They divulged my personal information to the recipient's ex-husband who called Blooms' customer service representative demanding to know who sent the floral arrangement to his ex-wife. They obliged because he threatened to have the flowers returned. Upon learning about this privacy invasion I called Blooms immediately. They apologized and said they can't refund the money but they would look into the situation. I wrote to Groupon and they were understanding and kind enough to issue a refund. It was not for the money, how dare them share something so personal with an unknown voice over the phone! I would think twice or go to your local florist. The card read nothing threatening, terroristic or vile that the information need to be handed out so leisurely. So unprofessional!!!
Thank you for your note. We completely understand and are incredibly sorry for this. Customer information must always be treated with respect and confidentiality. We apologize for this experience and appreciate your feedback. It's important that we know when this happens so that we may follow up internally. Best....
I was at Legacy.com signing a guest book for a deceased family member and decided to order flowers thru their site. The arrangement was $60 plus $20 delivery. When I saw the arrangement at the funeral I was mortified. See the 3 pics below- what it was supposed to look like and 2 show what it was (pink flowers in pic not part of the arrangement). When I called to complain she offered me 30% refund, when I said their website said 100% money back guarantee, she didn't skip a beat or say anything except you will be refunded 100%. Terrible product and then try to squirm out of their policy. Legacy.com should not allow them on their website.
Hi Donna, thank you. We are so sorry. We do know it's imperative that the arrangement be of the best quality and of appropriate colors (true to site image), especially for a funeral. We do take full responsibility when this doesn't happen and will always honor our 100% money back guarantee. If you need anything further, please don't hesitate to give us a call. 1800-520-0573
I live in Ma. My Aunt Lived in LA. When she recently passed Our family wanted to send flowers to the funeral home. I used the website provided to me by the Obituary site. The business was Blooms Today. The day after the funeral I received a call saying they failed to get the flowers there on time and were sorry IF there was any inconvenience. IT WAS A FUNERAL. They had one Job. Deliver Flowers. They FAILED! Apologies and refunds don't make up for your failure. After talking to other people I've found out that this is the normal routine. My advice is go to your local florist because this company is not competent enough to be trusted.
We are sorry for this Scott. We do try very hard to keep this from happening, especially for a funeral when it's imperative to have the delivery arrive on time. While we do have thousands of successful deliveries, sometimes a circumstance will happen that is beyond our control and an order is late or is unavailable and we try to notify customers as quickly as possible. If you have any questions, please don't hesitate to contact us. 1800-520-0573
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I will never order from this fraudulent company again. Flowers were never delivered to my Dad for Father's Day. I called and was told an attempt was made and no one was home and a tag was left. This was a complete lie as more than one person was home all day and no tag was left on any door. I was told they'd attempt delivery the next day. No flowers. I have called in 3 times to customer service now requesting a refund and being advised I'd receive a refund confirmation email shortly. Never received. No refund, no flowers. This company is not legitimate. Do not use them.
Thank you for your post. We are extremely sorry for the inconvenience and can completely understand the frustration. I wanted to follow up and make sure you did receive the refund. If you have any questions or concerns, feel free to reach me at firstname.lastname@example.org. Thank you for your time.
I paid money for a Groupon. Then I had to pay more for the flowers and it all added up to $70 and a little $5 vase wasn't included? Very very disappointed with this company. They wanted to do a cancellation and a refund and then redo the whole order and it was going to take too long to do that. I asked them to please comp a $5 vase but they wouldn't. I won't be using them again.
I ordered flowers for my boyfriend’s birthday and they were supposed to be deliver on Saturday night. I made a first attempt to call but there is no customer service after 5 pm. The next day I called and I was informed that the order was with the florist and that I would be receiving an email, still waiting for the email and the flowers.
I ordered flowers for my wife for our anniversary. Paid extra to have expedited shipping. Flowers never arrived, when I called they told me the florist had the order. I asked the name of the florist, and when I contacted the local florist, they had no idea what I was talking about and had no order for me. I am traveling for work, so my wife never got her flowers and has to wait until tomorrow as I called another local florist for delivery tomorrow. Not the same at all. BloomsToday had the nerve to offer me a credit, and I needed to talk to three people before getting them to agree to a refund, that apparently takes 7-14 days to process. Absolutely terrible...
Flowers delivered after hours approx. 6:45 p.m. No one answers the phone after 5:00. Everyone passes the buck to another contract number.
I was out of town when my sister in law's mother died so I ordered flowered from BloomsToday.com. I spoke to my sister in law the next day and she didn't mention the flowers. Curious, I asked if she saw the flowers I sent. She replied that she had not. I called BloomsToday.com and found they never delivered the flowers. How many people never find out that the flowers were not delivered and still get charged for them. They said they would refund my money but that really is little help. They said they could send the flowers onto my sister in law now but that is no help either. I will never order from these people again, and I suggest anyone else go to another company.
I received flowers at work the Friday before Mother’s Day from my son who is currently in the army training to protect our country. I was surprised and emotional from the thought that my son sent me flowers, I miss him terribly. I had mixed emotions, the flowers were half dead, brown tips, leaves falling off. Even the baby’s breath was turning brown. I call the 1-800 number and was told all they could do was refund 20%. REALLY? I don’t know how this can be legal.
Apologies for the length of this rant but the truth must be known!!! Consider it a public service message... So my wife's aunt passed away last week and as we are in Europe we could not attend the funeral service. Last Thursday, we went online to read her obituary and saw a link to send flowers to the service. We clicked the link and were sent to #Bloomstoday.com. We ordered a wreath and scheduled it to be delivered on Friday before the funeral on Saturday. On Friday we received an email from them, stating that they contacted every florist in the area and that a circular wreath was not available so they would replace it with a heart-shaped one. My wife was concerned it would be tacky, so we called the 800 number and were reassured by their customer service person that it would be appropriate and that the florist would email us a picture of the wreath prior to delivery.
Having never received the photo, I emailed them on Saturday, 30 minutes before the funeral service and demanded the promised photo of the wreath we had paid for. We received a response email AFTER the funeral that stated a florist could not be found to fulfill our order and that they had cancelled it. Then they suggested that we order another arrangement to be sent to the family belatedly. This pathetic "company" has one job to do, coordinate the delivery of flowers. It is their one purpose for existing and they utterly failed at it. BTW, we called the funeral home and they confirmed with the only florist in that small Texas town that no order for a wreath had ever been placed with them for the funeral. So to recap, on top of being completely incapable of performing the single function they are in business for, they continuously misled or outright lied to us the entire time. Whatever you do, avoid this company like the plague.
Also, if you need further proof of how disgustingly bad they are, they do not even allow reviews of their company on any of their social media. Apparently, they are fully aware that they are a horrible company and are afraid that the truth will come out if they let their customers review them! BTW, do not be impressed with the fact that they have hired someone to apologize for all of the negative reviews they are receiving. They would not need someone to do that for them if they actually provided even decent customer service beforehand.
I used Blooms Today to send flowers for a funeral. After placing my order I read a lot of bad reviews so I was quite worried. However, everything went smoothly and the arrangement was bigger than I thought and very lovely. It was also delivered 6 hours ahead of delivery time. I’m very pleased with my experience.
Horrible service. They accepted my order BUT only after the viewing and funeral stated they did not have a local florist. Bloomstoday.com should have never accepted the order if they could not fulfill the order. Unreliable. Please do not use if you need to send timely flowers for a viewing or funeral. Very poor customer service.
I ordered flowers on-line for a funeral. First I got an email stating that the flowers had been delivered. I went to the funeral; I didn’t see my flowers but I was not concerned because it was a big funeral. After the funeral I got an email stating that they had “tried many times” to contact me but that the flowers had not been delivered. My phone number was correct; they never called me. When I called to complain they asked me if I wanted an attempt at redelivery. THE FUNERAL ALREADY OCCURRED. Do not order from these idiots.
I ordered flowers for my dad's neighbor as a 'thank you' for her assistance in a recent medical crisis dad had. I received my confirmation and tracking number but, when checked for delivery the address I gave was incorrect. Blooms Today had contacted and told UPS to destroy the shipment. I STILL have not been contacted by them - not for a corrected address or that it was undeliverable. I should have read these reviews first, then I would have known about the lousy customer service. Now, I'm out the money and still need flowers delivered.
I ordered the ‘Greatest Precious Hearts Bouquet’ to arrive on Valentine’s Day, I placed this order 3 weeks in advance. It arrived today February 13th. Blooms Today, February 13th is NOT Valentine’s Day. I am mainly upset because the bouquet is SO small. It’s the size of the small bouquet, if not smaller. They even got the type of flowers wrong. I spent a fortune even with a Groupon. This is absolutely pathetic and there is no excuse. This place should be out of business; they’re robbing people. Please save your money and go elsewhere unless you want to be furious.
I've used Blooms Today for happy occasions and funerals for out of state needs. Each time I was given good customer service and a timely delivery. On the receiving end I asked for a picture of the product I ordered. I was not disappointed.
My good friend lost her mother and lives in Illinois. The funeral in Robinson, Illinois uses a flower vendor called Legacy who then uses Blooms Today. I ordered flowers and waited for a confirmation email and never received it. I then called them and they said it was overlooked and didn't get delivered. How can a florist overlook a flower order? My heart sunk as they gave me excuses.
I ordered a Peace Lily plant on Jan. 11, 2018, to be delivered to a Rochester, MI, funeral home for a Sunday only visitation. I went through the funeral home's website which directed me to Legacy.com. They then passed my order off to Blooms Today. The visitation is today only, Jan. 14. I indicated that I wanted the plant to be delivered on Saturday, the day before. I looked at all the floral arrangements and plants, but to my shock, mine wasn't there. We tried to call from the funeral home, but they didn't have a phone number for me.
I drove back to my home, looked up my confirmation, and called Blooms Today Customer Service. Got someone who really didn't give a damn. She claimed she would have something delivered today. TOO LATE!! I told her I wanted a refund since they didn't fulfill the contract. She said she would send me a confirmation of refund. Didn't trust her, so I called American Express and gave them all the details. They gave me an immediate credit. If I do not get an email tomorrow, after the funeral I will be calling them again. UNACCEPTABLE! I cannot tolerate incompetence. ISN'T IT ODD THAT I WAS BILLED ON JAN. 11 AND NOT JAN. 13!!
I could not make my good friends, mother’s funeral so I picked out a beautiful dozens roses to be placed at her memorial which was on the 30th. The flowers arrived days late… This is not acceptable!! No one answers my communications to them. You do not send flowers to a memorial late. Idiots!! Do not use them. I wish I would of read these reviews before I ordered and what funeral home uses a place that doesn't come through and has sooo many complaints. Not acceptable!
I ordered a beautiful arrangement for my wife’s birthday to be delivered to her job. Paid extra to have it there before noon. It is now 6:30pm no flowers. Called several times. Got a runaround and different answer each time. My wife came home from work. I told her about what happened and she had to call herself. They told her that they should be delivered within the next 30 minutes or so. She told them to cancel the orders and told them that they can keep them. Now I need to wait 3 to 5 days to have the money refunded on my debit card and I have no gift for her birthday. Thanks Blooms Today, you sure know how to ruin a special occasion. You’ve lost this customer for good and I’ll make sure that I tell everyone I know NOT to use your company because you’re disgusting and have no customer service skills whatsoever!!! You shouldn’t be in a delivery business.
I am irate. I ordered flowers for my grandmother's funeral. I put a lot of thought into the "arrangement" that I picked out. I called the funeral home to see if they arrived. They have not. The funeral home told me that they will be BOXED. What in the world?! For 120.00 they should be fresh and as pictured. I put a lot of thought into this. I went to several stores online, as I live 650 miles away! Now, my beloved grandma will get boxed, crap flowers. They changed the delivery date without even telling me. I cannot understand how a company can prey on those grieving. I sincerely hope that they are caught with their lies, manipulation, and false advertising. The Alton Telegraph should be ashamed that they recommend this company.
I preferred flowers for a funeral, it was terrible. I arrived and flowers NEVER did. I called and was told they were in “transit”. I ordered early Sunday, the rosary was late Wednesday. I had called customer service number to verify order on Tuesday and was assured they would arrive early that day. So disappointed! I would never order from them again!
Poor customer service. We will never use this service again especially with the 18$ fee. Waste of time and money.
Hey dear friend of our family passed away, by his death noticed was the name of this company to order flowers. We ordered flowers in plenty of time for them to place the order and have them delivered to the site of the funeral. They called us two hours before the funeral and said they were not able To deliver. We scrambled and ordered on our own. What a joke. It’s now 12 days and we still have not received our refund of $110. Once again do not use these people.
Ordered flowers weeks in advance for my aunt's 92nd birthday. Called them at 3 pm. They said the flowers would be delivered in 15 minutes. I called and was told they left on the porch at 6 pm, they never rang her bell. After I called I was told they were on the porch, they were there all night. Terrible service.
This is the second time in less than 3 months that Blooms to Go messed up my order. First order, the chocolates arrived melted, embarrassingly melted to the point that they looked like something foul... it was not packed in a cool package or dry ice. The second order I placed for my cousin's milestone birthday to arrive on her birthday. The order was placed over the weekend for that Monday. I called in the afternoon (3pm) to confirm delivery & customer service personnel was snarky & replied they had until 5:00 for delivery. Her tone was rude & she sounded annoyed… 4.5 hours later I received a voice message from another customer service rep stating they could not deliver since there was a problem with the florist!! My cousin received NOTHING on her birthday after I spent close to $50.00 to have her feel special during a difficult time in her life. Blooms to Go let me down, made me look bad & I am highly embarrassed a second time.
I will NEVER use this vendor!!! I will tell everyone about my poor experience with this business. I don't care for flowers to be delivered the next day - that is not the date of celebration. I ordered & paid for services to be rendered that day, Oct. 16th & it never happened... even when I followed up with a call. If the customer service rep looked into the issue when I called instead of giving me "a line of bologna" then I could have made other accommodations or Blooms to Go could have found another vendor to make the arrangement. This is the last & final straw. My hard earned money will not be going to this terrible business that cannot uphold their end of the contract.
The website for Blooms Today showed that there was Sunday delivery. No such thing! The Monday was a holiday so delivery was expected on Tuesday. Apparently, the florist left the bouquet outside in the bushes even though the homeowners were home and it sat out there for two days. By the time they found it, it was dead. They complained and got a very cheap version of what was ordered. They complained again and finally (on the third attempt) got a fairly decent arrangement. On top of that, there is a selection to be on a subscription which cost $9 a month. I specifically, did not accept that but my bill showed that charge! I was leaving for Europe and not able to cancel at that time. When I got back and went to their website, the website no longer existed! OMG! I knew they were a scam and that just proves it!
Blooms Today expert review by ConsumerAffairs
Blooms Today serves customers in every state, with quality bouquets from FTD, 1-800-Flowers and Teleflora as well as directly from growers. The company has been in business for over 15 years and now offers flowers, live plants and gift baskets.
Same-day delivery: Blooms Today offers same-day delivery when consumers place their order by 2 p.m. in the recipient's time zone on weekdays and by 12:30 p.m. in the recipient's time zone on weekends.
Helpful filters: When shopping for a same-day delivery, you don't want to find the perfect bouquet that won't get there until tomorrow. With the filters on their website, you can see only the arrangements eligible for the services you need.
Express delivery: Consumers can pay a small extra fee to have their order delivered within four hours or before noon on the following day. This option will appeal to those who forget to order a gift until the last minute.
Images: Each bouquet from Blooms Today is available in three sizes, and the website shows a picture of each size. These images will help consumers select the most appropriate option.
Guarantee: Blooms Today offers a 100 percent money-back guarantee. If consumers aren’t fully satisfied with their delivery, they can contact the company for a refund.
Best for: significant others, friends, adult children and companies.
Blooms Today Company Information
- Company Name:
- Blooms Today
- Year Founded:
- 15405 John Marshall Hwy
- Postal Code:
- United States
- (800) 520-0573