1-800-Flowers.com Reviews

Called back at 7PM, talk to Jessica that told me that the delivery person was still not back. Jessical called back at 7:35 PM to tell me that the flowers were finally delivered. Never again I will use their services and I don't recomend them to any one.

Very embarrassing, very expensive. I went to a funeral of a family member and had to be more upset because of this situation.

The flowers were to have been re-delivered on 8/29/08. I just found out they never were. I'm extremely disappointed. This was an 80th birdhday, for a special person. I have used your company many times, in the past. I assure you I will NEVER use 1-800-flowers again. I never did receive an order conf.# the second time around. Such an embarrasement!!!!!!

I couldn't find anything to even substanstiate a membership to that site. Also, there was no confirmation e-mail as promised. No wonder so many people's acct. were charged before they were even aware. I immediately called and cancelled that membership, and was given a cancellation number.

well.. so far about $100 of losses because my bank hasn't done anything either.. but I'm working on it..

So I wondered how this happened, so I called 1800 Flowers, they refered me to TGL Livewell. They told me that on 1800 flowers web site, it ask you if interested in a rebate, well who wouldn't be, but this is not rebate, and I never recieved a rebate from 1800flowers. This is just a scam from both places. It automatically signs you up for this TGL Livewell for 30 days. Then they charge you without warning. CONSUMER BEWARE.

I have had to cancel my debt card. I have a 11.99 cahrge to my account that I was unaware of, and I cancelled this membership in TGL Livewell (I HOPE). I guess I will have to wait until next month bank statement to find out.

I now have several monthly charges of 11.99 and am now trying to figure out how to cancel a membership I never even knew about.

They then went into a sales pitch about how much I could save by using this service and I told them I didn't authorize the charges. He then gave me a cancellation number. I'm out only $23.98 because I caught it, but I'm sure they are taking advantage of the number of people that don't necessarily scrutinize their bank statements. This is truly a scam!

I feel as though by ordering on line through 1-800 Flowers, they basically highjacked my credit card information. It was only by searching on-line to try to find the TLG LiveWell site to see what / who they were that I came across this complaint forum for obviously the same scam by the same company under the guise of various promotions.

I believe only $23.98 and incensed by the unethical business practices by this company.

Finally, after my disappoitment I cancelled this monthly membership and place a complaint with 1-800-flowers and the Oklahoma's Business Bureau and the State's Attorneys General. Word of advice, check you monthly bank statements often to prevent this horrible practice from 1-800-flowers.

I lost $60.00 thanks to these morons who appear to be honest scavengers of great consumers.

After three days I gave up and contact a local florist myself and the flowers were delivered in a number of hours. I never recieved an apology or follow through or even a comp of any kind. I order flowers for all the special events through 1800 flowers and I will no longer use them because of the way they handled this situation.

I was told I had to wait 3-5 buisness days for a full refund from my purchase. It is too early yet to tell if I will be getting the refund.

I am out $71.00 dallars. Stilling my money like that is enough said!

Instead, a basic black vase with all yellow roses were delivered 24 hours after the date that was stated on my email confirmation. It seems, from reading the posts on this website, that lots of people have the same complaint. I am on the board of a national organization of interior decorators. With 2 consecutive negative experiences with 1-800-Flowers I plan to advise our members to avoid this company.

I have put in a call to Chris McCann, the CEO as the phone number for customer service says that the lines are busy and then automatically disconnects. What awful service.

it caused me lots of stress because i had to get my cc replaced and file a fraud alert with my bank.

I called them to complain and they did send me another arrangement the next day. Well, they got the colors and some of the flowers right but much smaller vase and no sea shells.

Do NOT trust the pictures you see in their website. I wanted to send my wife flowers with a specific theme and I (eventually) got a generic flower arrangement.

When I called Customer Service, I was told by Janine (who was very helpful) that the offer was expired. I mentioned to her the expiration date on the card. At that time, I tried using a promotional code from a second postcard I received from your company, code TY5 that supposedly did not expire until 8/31/08. Not only did your system not accept the code, but Janine told me it only applies to orders over $40. This is stated nowhere on the postcard. Here is the statement at the bottom of both postcards sent by company: SAVE 15%* ON YOUR NEXT PURCHASE WHEN YOU USE PROMOTION CODE TY3 (and TY5 on second card). CALL 1-800=FLOWERS (1-800-), Click 1800flowers.com, or Come in!

*Exclusive of applicable service and shipping charges and taxes. Items may vary and are subject to availability, delivery rules, and times. Items available online, by phone, and at participating 1-800-FLOWERS retails stores. Offers cannot be combined, are not available on all products and are subject to restrictions, limitations and black-out periods. Prices and charges are subject to change without notice. Offer valid through 7/31/08 (8/31/08 on second card). Void where prohibited. 2008 1-800-FLOWERS.COM, INC.

Fortunately, Janine went in to the order and applied the 15% discount, but the time involved with this was ludicrous, as were the circumstances surrounding my phone call.

This is not the first problem I've had trying to use a discount code with company...not codes I find at random Internet sites, but codes [this] company is supposedly supplying. In fact, the last time, I ordered two items at one time and was told by company's confirmation response (that popped up after I submitted the order) that the promotional code (also supplied to me by company) was accepted, and was given the cost to my credit card. Fortunately I checked my credit card statement two days later for another reason. imagine my surprise when I read that 1-800-FLOWERS charged me full price for my orders, as though I had no promotional codes, despite the fact that [their] confirmation told me the credit card charge would be less! That took almost an hour to straighten out on the phone. So this leaves me with two questions: Why is company sending me "thank you" postcards with invalid promotional codes? And why would company send a confirmation letter telling me it is charging me one fee, then actually charging me much more?

Despite today's helpful service from Janine, this will most likely be the last order I place with 1-800-Flowers. Frankly, I question the company's integrity, and I usually don't have 45 minutes to an hour to place a simple flower order and ensure 1-800-Flowers is not going to overcharge me but instead is going to honor the discount originated by 1-800-Flowers itself. I will also be posting this concern at various review Internet sites, so that others will be aware of the questionable activity on the part of [this] company.

Or on the website, you click on that save $15 off this order, click here. You will automatically be enrolled in it without your permission. If you read the livewell package, or check on livewell.net, there is a clause that they have added in there that when you accept the terms, whether knowingly or unknowingly, you cannot sue them.

Any employee that has a conscience that does not offer this to customers will get fired for willful failure to perform duties. Customer's will have this billed to them everytime they use 1-800-flowers.com, The Popcorn Factory, Plow and Hearth, Wind and Weather, Magic Cabin, Hearthsong, and the various other 1-800-flowers.com brands.

I think my mom missed the whole concept of this cake flower since there were no bakery box or candles included. I was very disappointed. I should have just ordered regular pink roses instead...from a different company. I know better next time.

They have charged me $11.99 twice so far and hasn't really caused any real hardship but to me that is theft.

My mother had to call back once again and got a different lady. The lady said that they should've called the funeral home to find out what time it was at to make sure that their arrangment got there in time. The lady was very apologetic, cancelled the order and said she'd get back to us later to give us some type of compensation. No phone call was ever recieved. Well, I found out at a later date that the reason our order wasn't fufilled was because the call number for it was wrong. We have absolutely nothing to do with the call number!

Again so I ordered flowers on July 1, because my friend was starting a new job. They didn't arrive on the first, which was fine since i ordered late. I called them to give them more information on where exactly she is located in the school. The lady said that she'd get it delivered first thing in the morning, but i said that she wasn't leaving until 1 PM so if it could just be delivered sometime before then. The lady was so nice and I didn't even think of what could go wrong. Well, she put for it to be delivered before 12 noon on the report. I called at 1:07 PM and the lady said that she'd call the florist, placed me on hold and came back to say that their phone line was busy so she'd open a ticket so that their representatives can continue to call and that i'd get a phone call back within an hour.

I called back at 2:15 because i hadn't heard back and a guy picked up the phone. He place me on hold for a really long time to call the company. He came back on and said that the florist attempted to deliver but she wasn't there so they left. He told me that they attempted maybe an hour or two ago. He told me that their arrangements will never arrive before noon because other orders take priority, orders like funerals. I found this very ironic since i had ordered a standing spray from them for my auntie, and it never arrived for the funeral.

I cancelled my order and he said that I should recieve a refund within the next three to five buisness days. I e-mailed my friend to tell her that i cancelled the flowers and explained all of the hassel i went through. She wrote back in her e-mail that she was there until two PM. So the part where they tried to deliver it an hour or two ago was completely false. I didn't know who was lying but i knew that something wasn't right. I called back the next morning to ask about the inconsistency in the story and the lady was very nice. However she told me that the flowers were delivered and some person signed for them at 1:45 PM so they couldn't issue me a refund.

I explained how i deserve my money back because i was told something different. I was really upset because I had ordered from another company already. She said it wasn't possible. I explained how there was a miscommunication between the company and the floral company and how it shouldn't come at my expense. The lady then asked to put me on hold to speak with her supervisor about issuing me a credit. Since they had said that they couldn't give it to me because the arrangement was delivered, i told them to go pick up the arrangement so that i could have my money back.

I am now waiting on them contacting the person who signed for it, talking with the individual who should've recieved it and then they make a call on whether i can have my money back. I expect my money back, but I can see that it'll be an uphill battle. We shall see if I will get my money back. I'm also supposed to get a 20% coupon for the inconviences of the funeral. We'll see about that too.

I noticed the withdrawal in Jun so hopefully it was just the one time. I guess this is a wake-up call for on line ordering. Or at least from 1800flowers. Never again!

this action has caused my chcking account to be overdrawn several times resulting in overdraft fees from my bank.

I received flowers yesterday from your company as a pick me up? for a stressful couple of weeks. They were supposed to be the Margarita Happy Hour bunch, which online is beautiful. Ive attached a photo of what was actually delivered. Seriously $70 for four roses, four orchids that are half dead and one star gazer lily! After working in a flower shop and running my own, I would be HUMILIATED to have my name associated with what I received. There was no filler, no greens. It looked like an 8 year old put the flowers in a vase. There was no symmetry, no flow or shape what so ever. I sent an email yesterday stating that these look nothing like the photo on your website and that I recommend you not use this shop again. Your customer service folks failed to give the shop the specifics in why I was so disappointed and as a result, the shop called my office repeatedly this morning - as I'm trying to hold a meeting... they apparently found our business manager and complained to her that they couldnt reach me they had her pull me out of MY OWN meeting to address this. This is my job, I am at work and this is unacceptable!

I told them just to pick up the flowers - at this point, I am LIVID! So much for what they were tying to accomplish, the flowers and delivery have caused more frustration and time spent ! Ive since gone out online and am shocked by the hundreds of complaints that are posted. It seems this is a pattern for you, along with the fraudulent charges of 11.99 for the LivWell garbage you are associated with. As an executive or an investor, I would be appalled to know that you cant deliver flowers on time for a funeral 20% off on a future order is never going to fix that mistake or the hundreds of people who expected flowers, but never received anything and thought their loved ones forgot about them on their birthday or Mothers Day.

Today was an eye opener for what kind of organization you are running and I hope that at least half of those people are angry enough to post their issues on the BBB. As a recipient, rather than a buyer, I'm fortunate you do not have my credit card number. After this experience - you never will! The economy is bad and I'm sure you've seen a drop in sales - flowers just aren't a necessary part of life. Wouldn't you be doing everything possible to GROW the business rather than doing everything possible to lose customers?

After reading the response those hundreds received from your company, I do not anticipate you will have heard a single thing I said and I fully expect that nothing will be done to improve your service. Please do not extend the 20% off a future order, there will not be a future order - ever.

After I got to work I sent out another email to customer service. I did get a response requesting my gc #, I responding with the information requested. After all was said and done (when I thought my order was being processed) I get a order confirmation sent to my work email (only gave this information to the lady over the phone,the one that put my order on hold) stating that a order was placed to send 2 dozen red roses to my grandmother.......NOTHING like I ordered. I tried to respond via email but got no response. So when I left work i called and was told that the order had already been placed with the floral vendor. Since I didnt want my credit card charged again over their mistake I just decided to take it. The girl on the other line said they would refund me 20% and send me a 20% gift card in the mail.

I feel like no one cared that this lady (i will with hold her name) just took some order out of the air and placed it without my consent. Now my grandmother has flowers that I NEVER ordered verbally or through email. These people have to know that refunding me 20% and given me a 20% gift card that i will NEVER use is not the way to do business. I would never ask for something free but i should have known better after reading ALL the complaints online about them. A good company would get rid of people like the one that pulled MY order out of the freaking air. This is not how you do good business and I will NEVER recommend them to the day I die.

Credit card was charged twice but one declined cause they tried to place both orders. One I agreed to the other was processed without my consent.

I now have to file disputes with my credit card co in hopes that I will not be charged any more bogus fees. This will take time and I am very upset to think that some bogus company has my credit card info.

!the folwers were cut right afrte the jar not like the one at there website #16072. So I called up Customer Service and the girl on the other end had a serious attitude,saying if there were thre type of flowers in the vase that it was I ordered,what a rip off.No refund but 20% off my next purchase,like I or my family and friends are ever going to use them again.I could of gone to a better local flower shop,spent less money and had flowers that last for almost two weeks.

My wife was extemely dissapionted with the flowers especially after showing her the one at the website.I could have spent $20.00 and could of had a happier anniversary.thanks 1800flowers

It was livewell.net and they have been charging us for services and a membership fee to a program we never signed up for. Unable to connect with LivWell I turned to the internet to do some research. That is were I found out that I am one of many cutomers of 800FLowers that have had this happen to them.

When I call 800Flowers to ask why and how they gave our information to LivWell they told me we had subscribed to it. I NEVER did anything of the sort. When speaking to a Customer service manager at 800Flowers he pointed the figure at LivWell and then at me. He told that I had signed up for the service. I asked him why would pay $11.99 a month to save 15% on flowers I order four times a year. It does make sense.

I feel that 800Flowers should be embarasses for doing business in this shadey mannor. I will NEVER use them again and will let everyone that will listen to stear clear of them.

First of all, I have no idea who these people are and I never - NEVER - gave 1800 Flowers the authorization to pass my financial data to this vendor so that they could charge my card. There have never been any periodicals or any other kinds of information sent to me via mail or email. I am outraged that I am out $71.94 just because I used 1-800 Flowers to send someone a floral arrangement.

This is false/misleading advertising and I will be reporting these people to the BBB and anyone else in Ohio (where they allegedly are located).

They replaced it and the second was worse than the first. I told my son to not buy flowers from them again.

In actuality I have been told several things: 1. I asked for a 30 free trial, 2. I authorized a monthly revolving charge for membership; and 3. I must have inadvertently checked a box that said do you want to save 10% which directed me to LiveWell's website where I signed up for this membership and authorized a revolving charge of $11.99 per month on my credit card.

After entering 1800flowers into my search engine I found that this is common practice with them.

They would not refund my money. The offered to send a new arrangement, but days later nothing has been set. They refuse to refund my money because the arrangement was delivered. I have pictures of what I received and what I actually ordered.

$63 dollars. Will never use 1800flowers again!

I have also ordered two(2) dozen roses for our anniversary which is 6/4/2008 and the roses are to be here on 6/3/2008 but I am afraid they won't come either. If both the new plant and the two dozen roses aren't here as promised,you can say goodby to my ever doing business with you again!!!

Only recourse is to file fraud charge ASAP with your credit card company and to write 1800Flowers corporate officers with a complaint.

I asked for a discount and they gave me a savings pass which I can't use because I will not order from them again.

I called to find out what had happened. The representative said someone would call be back. No one called. I called a week later and requested a refund. The representative stated it would be posted on my card within 48 hrs.

Several phone calls and two weeks later my card has not received a credit due in the amount of $57.98. Each time I called, the rep stated someone would call me back - NO ONE and I mean NO ONE has ever returned one of my 4 calls.

I am totally at wits end. I want my money back NOW! AND I will NEVER, EVER order from 1-800 Flowers, again!!!

Emailed customer service and received nothing but canned apologies. Would not do anything stating they couldn't do anything after order shipped. I kept insisting that the problem was not with the order, but with charging me extra for delivery on Tuesday, but not delivering until Wednesday. They eventually stopped communications and have not responded since. Also, plant died within days of delivery and have now contacted customer service about this. Again, no response.

My mother called to let them know how unhappy she was and asked that I be refunded for the tulips. The customer service rep said that they would give me a refund, and asked if she would like a new delivery of tulips sent. Since she assumed the same thing would happen (that they would sit in a hot UPS truck for another day) she declined. The next day, she was contacted by a 1800Flowers rep, wanting to know WHY she didn't want more flowers. She explained again, and was told again that I was going to receive a refund. Then they contacted me, wanting to know why my mother didn't want another delivery of flowers.

They also let me know that next time I need to make sure the flowers that I choose are coming from a local florist, and not being shipped. I get this, but since when is it MY repsonsibility to make sure that the flowers that I order will arive alive? Isn't that supposed to be a given? Anyway, to make a very long story short, it took me nine days, and five phone calls to finally be issued a refund. The customer service agents were very nice and apologetic, but after having to make five phone calls to get my money back for dead tulips, I will NEVER use 1800Flowers again.

I finally realzied that I had no idea what this transaction was and called the number that appeared on my bank statement. The guy then tried to explain to me what livwell was which I still have no idea. I called 1800Flowers to ask why they would give out my bank information to one of their advertisers and they just said no. Apparently since livwell didnt hear from me after that month, that automatically signed me up for membership meaning 11.99/mo. A dozen roses which was already expensive now has more than 80$ dollars of value added, and I'm not even with the girl anymore. what a waste. Dont fall for it.

On May 15 I contacted customer service who passed me to the billing department. Both parties were non-apologetic and only offered to complete the missing delivery. I refused the delivery because Mothers day is over and will make this up to my mother in another way. No compensation was offered. I travel frequently and depend on service businesses like this one to deliver as promised when Im away. Obviously, this business is NOT one of them. The message below only appears on delivery confirmations: Thank you again for your order. At 1-800-FLOWERS.COM, your satisfaction is guaranteed Sincerely, Julie L.Kaufman Director of Customer Service 1-800-FLOWERS.COM

Guaranteed how? I am very dissatisfied with both the delivery, non-delivery, and their customer service. I will never use this service again. Have not been contacted. Did not receive flowers, credit, or my money back.

Last night mom called me Sat.5-17 asking if I had sent flowers from myself and grandchildren due to no card being in with the delivery. I called today the company believe it was Mike, very rude and said everyone is human and makes mistakes. I told him that I had been doing business with them for probably 15 years, he said we havent been around that long. I asked what they were going to do, and doubted that I will do business with them again, finally a possible 20% coupon might come in my e-mail.

I was very upset and called the company on Tuesday morning. The woman I spoke to put me on hold while she called the florist that were to deliver. When she returned, she offered no explanation as to why my flowers were not delivered....so I had to ask. All I got was, They said they had hired new people. Remember, this is in TWO different states! I cancelled my order. She was not apologetic or anything. My question is, how is it that two different florist in two different states can not deliver two different orders? What are the chances?

I called on the 13th(talked to a manager) and yet again they were not delivered but told me they had the wrong address,I asked what address did they have and It was the right address so again they said they would deliver the flowers on the 14th.I called on the 14th(talked to a manager) to check on the order and still they were not delivered ,and now they were going to send a box of chocolates and the order will be delivered on the 15th.

AGAIN I called and still no flowers,Assuring me again the flowers will be delivered on the 16th.I called on the 16th to check on the flowers and yet still were not delivered .My mother called me @ 8:30pm on the 16th and they just arrived,with an appoligy note and they hope she enjoys the chocolate. THERE WERE NO CHOCOLATES!!! I WILL NEVER ORDER FROM 1-800-FLOWERS AGAIN

I called customer service, and they told me that a new arrangement would be sent on Sunday or Monday. Monday evening nothing arrived, and I called back and they told me they made a mistake and it was supposed to be Monday or Tuesday. They told me if the flowers did not arrive by Tuesday then I would be refunded the money. Tuesday arrived and nothing came. Wednesday passed and still nothing so I called customer service again and finally received a refund, yet it felt inadequate. I decided to email a complaint including pictures my mom had sent me to the corporate email addresses I found on this page.

I was FURIOUS, I immedietly called 1800flowers they seem like they dint care. Told me they will resend correct order on 05-10. Well never arrived I called back 1800flowers and put me on hold and said they will resend them 05/11 plus I will receive 20%off next order. Why would I order again from a company that does no care and messed up 3x. I told them I wanted my money back NOW. They said ok. Now 05/14 I still don't see my refund. I called again and the employee showed they din't have me receiving any refund. I demanded to speak to a manager but I was not allowed, she will correct for me to receive my refund in 3 days. I WILL NEVER ORDER FROM THIS COMPANY bad customer service.

My mother in law hates the color Pink and thats what she received 6 pink roses.

$67.98 has been charged to my account. And, I can't talk to anyone without being disconnected. I paid extra to have them delivered on Saturday. But, of course, they haven't been delivered at all. My mom thought I'd forgotten her for Mother's Day

Well, Friday night rolls around and I was expecting a call from my Grandmother thanking me about the surprise flowers but never got the call. So I then called her and she said she didn't receive anything. I called 1800FLOWERS.COM the next morning to find out what happened. They said UPS delivered them Friday at 1:30pm.

UPS must have dropped them off at the wrong house. Now I dont know about you, but I was expecting to have a more personal delivery service rather than just a UPS dropoff. I told them she never got the flowers and they told me that they will scheduale a new delivery but they won't make it on mothers day Sunday and most likely will be delivered Monday or Tuesday next week. But to smooth things out they gave me a 20% discount card. Yeah Right, like I am going to use them again to order flowers for anybody after they messed up so bad the first time. Plus remember I even had them schedualed to deliver early so I wouldn't have these problems and still did! I would have been better off just going to my local floral shop and do it myself since they dont understand what service is anymore and throw a 20% discount card in my face.

I have paid for flowers to be delivered early for mothers day that wasn't delivered on time. All I got in return is a measly 20% discount card for my next purchase as if I will ever do business with them again.

My credit card was charged twice. I spoke to two people in customer service who referred me to the controller's office. The man there said my credit card had to be charged twice to make sure 1800flowers got paid. They have already been paid. They will not release the second charge. I want to tell everyone I know about this.

There is a charge for $63.76 on my credit card that I cannot get removed. I have contacted the credit card company and was told that 1800flowers will have to remove the charge. I can't authorize this myself.

Anyhow if anyone is a victim of this $11.99 scam you can call that TLG*LIVEWELL Company and 800flowers-i called to complain about their scam-and they said since only a small percentage of people are upset they don't really care. This will continue. well that will be the last time I EVER purchase from them again!

These flowers where going to be from children and grandchildren because we could not be there. I'm just sick and will never get over this one!

Customers don't realize that when they order from 800 flowers they are talking to someone on a computer who never even sees a flower - it's the local shops filling these orders and giving up to 47% to the guy in the middle. Then if you have a problem, it is impossible to find anyone who can help you. Just today they canceled an order with us that we delivered three days ago--for non delivery. We have no recourse - they will simply not pay us. We have a signed delivery sheet from the recipient, and they don't even want to see it. Also they said in the conversation that it really wasn't for non delivery; it was because the customer wasn't satisfied. She didn't feel like it looked like the picture, but we had filled it to value and delivered it. Now we will not get paid one penny for it. They also put full page ads in the yellow pages under the name of Laura's flowers and say they are a family-owned business and list the local towns they go to. When you call Laura's Flowers, you quickly find out you just called 1800flowers. This is deceitful to the public.

Monetary consequences of losing 27% of costs of the orders we have filled for them.

My wife's order was supposed to come yesterday but never did. We received a delivery confirmation and when I contacted them they said my wife signed for them. BULL. There goes $100.

Economically we did receive our credit; however, the emotional stress and time wasted is not necessary. These companies that do this should be severely prosecuted. This is nothing short of theft; they say they offer discounts and that is what the charge is for, then why not be open about it and give the customer the CHOICE to purchase? In most cases the customer is not aware of any discount, and probably don't even use any of the products the discounts are for.

Financial and emotional damage.

Also, being a former network administrator, I spotted what appears to be their naming scheme for email addresses. (It's the most commonly used naming scheme: The first letter of the first name, followed by the last name. Therefore, the director of customer service who is Julie Kaufman would be jkaufman@1800flowers.com.) So after my complaint to the regular customer service address was returned with a sorry but we're so busy we're not taking emails or phone calls letter, I re-sent it to every distro I could find, such as investors@1800flowers, and also CC'd it to the Founder/CEO (Jim) and Director of Customer Service. I can only imagine it was this action that got me a phone call apologizing for the bad service within 30 minutes of sending the email on their busiest day of the year.

Last week I got a cookie cutter email apologizing again for bad service and offering 10% off my next purchase. Ha! I will never use 1800flowers again. How is it that they allow such gross misrepresentation of their advertised products to take place? As requested, by the time they called me that day they had looked into what happened with my order. The local florist was just so overwhelmed with it being Valentine's Day and all that, she just didn't notice that she sent my wife the wrong vase. Well, I can totally understand. I mean, what local florist in this country was actually expecting a large increase in flower orders on Valentine's Day? Who could possibly see something like that coming? Well, I can see how she was so caught off guard. But there's no excuse for switching up fresh greens for accent with factory manufactured plastic plant leaf replicas. How stupid do you think I feel knowing that I sent my wife flowers in a regular vase with plastic accents? I don't think I've ever had such buyer's remorse for a product that was so incredibly falsely advertised as this.

Monetary loss and embarrassment for me and my wife.

I was sorely embarrassed and had to face up to the big 3 in my life. Not a good scenario. I will never use 1800Flowers again.

It is now 2/25/08, and I still have not received a refund of any kind. I called the company back and was told the same thing: that the refund had been processed and that I should speak to PayPal. I called PayPal, and they searched their records and found that--surprise, surprise--no such refund had ever been sent to them to credit back to me. 1-800-FLOWERS apparently decided to place blame on PayPal. I have since filed an escalated dispute with 1-800-FLOWERS via PayPal's dispute process. Hopefully I will hear back from 1-800-FLOWERS soon regarding my refund of over $100.00. If they do not refund my money through those means, then I will file a complaint through the Better Business Bureau. I am upset and irritated that this is what it takes to get a simple refund, which is being drawn out longer than it needs to because the company is incompetent.

I'm out $100.00+, my Mom never got her well-deserved Valentine's Day present, and I am very stressed out from this ordeal that shouldn't have happened in the first place.

I called again the very same night to cancel my order with them, and was told that the cancelation notice has been send and my account will be credited; 2 days later, the charge they made went from pending status to posted, so I called again and spoke to another customer rep, this time I was told that the flower was delivered on the 14th at 9:37 AM, but somehow they do not have the information on who signed for it, therefore they will need to find out that information from the florist then decided if they will refund me. When I called back on the 19th, I was told a totally different story.

So a year passed, I was out of town on Valentines and decided, hey let me try this again. BIGGER MISTAKE. I ordered two dozen roses in a vase, with a box of chocolates. Well...the chocolates showed up, along with a stuffed animal (bear) but no roses. So I called right away, was on hold for 20 minutes on the 14th, no one ever picked up. I called again on the 15th, twice, same thing. I finally get in touch with them this morning. And guess what, they offered me 20% of the order amount as refund. But I didn't get what I ordered?

They say, well you weren't suppose to get a stuffed animal (bear), but we sent that instead, so that replaces the value of the vase and some roses, so we can only authorize a 20% refund. His supervisor wouldn't get on the phone, she told him to relay this to me. I then called their corporate headquaters in Carle Place, Long Island. Was put on hold, for 15 minutes, then disconnected. Never actually getting to talk to someone.

The flowers NEVER came. No one called. No one emailed. NOTHING.

A week later my boyfriend called to find out what happened, and apparently the delivery person was told our company no longer existed in that building.

Even if that was true, why did NO ONE call or email either my boyfriend or myself to find out where to deliver the flowers?

Eventually they gave us a discount and promised to resend the flowers. We haven't seen them yet.

I called again and was told that the florist had until 7pm to deliver the arrangement. She refused to give me the name of the florist so I could contact them myself to check on the status.

6:45pm and still no flowers. When I called again, I was told the new address I gave was out of the service area of the previously arranged florist. The order was apparently transferred to another florist however the address of the school was out of their service area!

My question was why didn't the representative at 3pm notify me of this so that I would have had time to make alternate arrangements? And why didn't she contact the florist herself at that time to check on the delay since she wouldn't give me the florists name?

The representative then proceeds to tell me the flowers will be delivered tomorrow. Hello, today is my friend's birthday. I told her to cancel my order and give me a refund to which she says she cannot do because the florist is closed. But she says she'll leave a note in the morning for the order to be canceled. I have no doubt my credit card will be charged. I so wish I had read these posts before I ordered.

Thank you for shopping with 1-800-FLOWERS.COM. We have canceled your order, the order will still be delivered but your recipient have to refuse the gift when delivered in order to receive the full credit. The full credit should show on your credit card on your next billing statement within three to five business days. We look forward to serving your gifting needs in the future. If you have any other questions or concerns, please do not hesitate to contact us at the address listed below. You can also contact us at our customer satisfaction number, 1-800-468-1141.

I was already told that my money would be refunded, but now there is a catch. How reasonable is it for me to get a college student to remember to refuse a delivery? Since I already had another order on the way, how would she know which to refuse? This is ridiculous. They need a better system of tracking with UPS.

Well, I tried to contact them once again and was told that there was no customer service supervisor able to speak to me again. This was a call placed through the customer service center. I was told that they would get back to me. I am still waiting.

I am disappointed because I have spent hundreds of dollars with this company within the past two months. I will never use this company again.

The embarrassment this caused has not allowed me to sleep. I lost My Best Friend and the last chance I had to show my love; it was defiled by incompetence and carelessness. There has to be something that can be done. I requested arrangements to be sent to three different homes which I think was reasonable to show that they were taking responsibility for their inconsiderate and less than mediocre service.

If you've had a problem with their service, you should contact the companies they claim endorse them: Internet Retailer.com http://www.internetretailer.com/contact.asp; Forbes Magazine http://www.forbes.com/fdc/contact.html; AND 1800Flowers executive management: http://investor.1800flowers.com/management.cfm

Tell everyone you know and don't know (internet blogs and sites like this one) that 1800Flowers will take your money and only give you 20% off to make you do business with them again. Finally, tell people about the other options they have. Loss of market share speaks volumes, and when they start losing customers and money, then they'll respond.

After being told by the first refund dept rep that I COULDN'T get a refund and that they could only give me 20% off my next order, I escalated to a floor supervisor named Keith. Keith thought he was smart, grilling me about when I ordered the flowers, why I was just calling now, explaining how the ones received were similar and more expensive, asking which of the flowers the recipient was allergic to and if so, why did she keep the flowers. In the end he told me that he wouldn't give me a refund because I did received something. I asked to speak to his supervisor, and he would not give me a name. I asked to speak to Julie L. Kaufman, Director of Customer Service, who responds with your confirmation e-mail, but he would not give me her info. When you try to reply to the confirmation e-mail she sends, it's goes to an address called noreply@1800flowers.com.

1-800Flowers.com WILL NOT SEND WHAT YOU ORDERED AND THEN TELL YOU THAT YOU ARE STUCK WITH IT AND NOT GIVE YOU A REFUND. THEY CLAIM THEY HAVE A 100% SATISFACTION GUARANTEE, BUT THAT IS A LIE. I AM NOT SATISFIED AT ALL.

I spent $84 on the order, over 70 minutes total on my cell phone, and my girlfriend received flowers she is allergic to.

My husband had to rush to a flower shop on Valentine's day and pay $130 for 12 roses (1800flowers confirmed 18). I sat in my office surrounded by 4 women who received flowers, and I was the only one who didn't. I was quite devastated since he always sends me flowers. I thought maybe he was upset at me or had forgotten. I went home extremely upset that night. In the end we have spent about 2 hours on hold with them and have gotten no where - except the clear notion that they do NOT value their customers!

Aside from the embarrassment, they have ruined a happy relationship which I had before this.

I am a Marine stationed for two years in Okinawa unaccompanied, so little gifts mean a whole lot more to my wife than normal. The strain of our forced separation is enough without having to explain that I didn't forget about her on Valentine's Day. Unless I get a refund and apology, I will never do business with this company again and will spread the word through out my extensive friend network as well.

My wife got no flowers; I am out $73

The high end price of the flowers and delivery are obviously not enough to get what you order on time. The flowers came during the afternoon of February 15th, and twelve of the thirty six roses were dead. The real kicker is they used UPS to ship the flowers, so who knows what happened in transit. It seems UPS picked up the delivery from 1800 Flowers at 6:15 on Valentine's Day. Obviously, they were not to arrive on time even though the 1800 Flowers website tracking told me the delivery was complete. After calling them, they deducted 20% from my bill. The end result? I will never use 1800 Flowers again, and judging by all of these complaints, you shouldn't either.

I was embarrassed in front of my co-workers and my boss. I had offered to order the flowers, and we had collected money from everyone for the cost of the flowers and for a gift certificate at a nice restaurant. After the flower fiasco, I could not accept the money from my co-workers, and used the amount to purchase another gift certificate to the same restaurant. I intend to dispute the charge on my credit card on 02/18/08. I imagine that consumers who order through a national florist like this instead of a local florist do so because they do not live near the recipient. Unfortunately, I imagine that we are taken advantage of by these thieves. Unfortunately for them, I was there when the flowers were delivered, and I even took pictures of this disgrace. I could have made the same arrangement, with a balloon to boot, for less than $20.00.

My girlfriend never ended up getting the flowers at her workplace, and I had to call her and explain the situation. The only proof I have is to show my credit card had been charged and that they will credit me within 5 business days. There should be laws for companies that do business in this way. They overbook the orders and don't finish the job. Pretty scummy I say!

My wife did not receive her flowers. I feel like a fool, and I am out $85 and a lot of time wasted trying to contact this bunch of goofs.

This seems to be the norm. Had I known this company had so many consumer complaints, I never would have done business with them.

I am out $100 for flowers that are wilted from being a day late and frozen.

Needless to say, I am very disappointed and angry that I am now unable to get in touch with someone to express my concerns. I am out of $72.96 which was taken immediately from my credit card and nothing to show for it. I would never recommend anybody to order flowers from this rip off company, and I will be sharing this with everyone I come in contact.



Needless to say, I rejected the delivery. I have been on the phone with customer service for the last hour; they refunded our entire purchase, but they did NOTHING for the fact that I did not get flowers from my husband on Valentine's Day. They offered no excuses, they made it seem like I was in the wrong for expecting the service that I was not only promised, but GUARANTEED! I called the number for the corporate office that is listed on their website, and when I told them I had a complaint, they transferred me back to customer service. I hung up and called again; they told me that there was no one I could talk to at the corporate office, but I was more than welcome to leave a comment with customer service.

The consequences of this service was that my husband did not get me anything for Valentine's Day...which isn't a big deal to me, but it really hurt him. We may be getting all of our money back, but there isn't a price we wouldn't have paid (within reason) to get the service we expected!

How does someone assess damage when your lonely 84-year-old mother had her heart set on flowers from an only living son? We all hope other will be considerate enough to minimize loved ones' stress.

Great emotional damage. I ordered same day service for Valentine's Day as promised on the company's Website, and as of February 15 the flowers had not arrived. At the very least this is false advertising. I am now trying to get my money back and have been on hold with customer service for 1/2 an hour. While I was promised my money back, I am unable to receive anything from the company in writing to this effect.

It took me 48 hours, 9 phone calls, and lots of emotional distress before they agreed to refund my credit card. That is yet to be seen.

I was embarassed by what was delivered to my wife. Will never use them again.

I demanded a refund.

$72.00 charged to my credit card.

So I explained that my order was never delivered. She puts me on hold AGAIN and then comes back and totally tries to put the blame on the vendor. I say to her, look I didn't call 1800vendor, I called 1800flowers, so I could care less that the vendor did not do his job. I told her that I did not receive so much as a call that this order was not going to happen, and it ruined Valentine's day for us. They offered to deliver the flowers Monday....uh, valentines day is over....its done. Spoke to a manager and pretty much got the understanding that this is just the way they do business. 100% guarantee means nothing to these people. all they offered was to take 20% off. It should have been free as far as I'm concerned. But I see through the rest of the complaints on this business that if they did that every time they failed, they would quickly go out of business.

if you have a special day with someone and you want that day to be executed without and snags then you can not rely on a business such as 1800flowers. they have no business integrity. its just hit or miss to them and as long as they make money doing it you are collateral damage to them should they fail. NO INTEGRITY AT INSANE PRICES.

Seriously, who gets excited to receive a gift or flowers a day after the event? Why do they even ask for a date for the gift to be delivered when it's going to be late anyway? DO NOT USE 1-800-FLOWERS! They do not care!

I called customer service and was disconnected due to high call volumes. I called again to place an order, and when I got someone on the phone I explained my problem and was put on hold and then transferred to the main menu after several minutes. I have since disputed the charge with my CC company and will never do business with this company again. This is the worst job of brand management I have ever seen.

My wife is upset because it was our first Valentine's as a married couple.

I was forced to buy my own flowers and make the deliveries myself - didn't want my loved one's to think I'd forgotten, only to have flowers show up the following day. I called to cancel my order. After 45 minutes on the phone, they asked I forward them the notice and confirmation emails... which I did. They never canceled the order.

I'm out $150 to 1-800-Flowers for flowers I paid for delivery for on Valentine's Day and did not show up until the day after (the 15th). I had to pick up other flowers the day of and spent another $100 to make sure my recipient received flowers on V-Day.

I sent a reply back to them stating just to cancel my order. My mom doesn't work at that location today, and its not Valentine's day anymore; and they send back another generic email that no changes or cancellations can be made. It's not my fault that they take your money and don't follow through on the day you want your flowers delivered. They are a service company, and they didn't do what they say. I just want a refund for what I paid. I highly recommend everyone to look past this company and go with someone else. It's not worth your time, money and aggravation. It's obvious they just don't care about the customers at all.

I'm sorry, but I think if they are going to make promises, they shouldn't over extend to the point they can't keep them! Flowers are expensive, and can you imagine the mess it would have made in my life if my friend's wife got the flowers, and my girlfriend got left out? Anyway, on the 15th there was no call tag that anybody at the office found, and there still aren't any flowers as of 9:30 am. I bet they will bill my credit card on time! I'm just a little upset and would like to have this documented so that I feel better and know that maybe their costumer service will be better in the future for people like me who think they are doing something nice for others.

I know they were busy yesterday, and that's why I called two days before to place my order. They should have told me they had too much to do to fill my request. I know I won't be using them any more, and I won't have anything nice to say about them to others. They just lost my business, and if I have anything to do with it they may lose a lot more.

So I start calling customer service; no one can help you! High call volume! You cannot even sit on hold; it just hangs up on you! I tried all the numbers I could find, same result. On to the website. I tried to track my order via the order number I got in my email confirmation, but it was not in the format that their website wants. WOW! What a complete and horrible experience. I will now until my last breath, hand deliver flowers to my wife. She deserves BETTER than this! So I called my credit card company and complained. They credited my card back and they told me that this is becoming very common! COMMON! Horrible thought! I love you Baby, and I am sorry!

My girlfriend thought I didn't get her any flowers.

No sales, no customer service, no way to track an order for Canadian residents. And, most importantly, NO FLOWERS for my sweetheart on the most important day of the year to express my love for her. I was very sad and very ANGRY to say the least. I expect to get my money back, and will never use them again. Thankfully, we love each other enough to not allow fools to affect our feelings for each other.

It was $72.25 maybe 27 cents. I do not remember exactly the cents. I called many times, and nobody answered.

Long story short, I spill the beans to the recipient, and she gives me permission for them to call. I Call back 1800FLOWERS ,hit option3, just to receive the message that due to EXTREMELY HIGH VOLUME OF CALLS their assistant will not be able to respond to my call, and that I should check what I need online. What kind of customer service is this?

Ruined Valentine's day along with $44 for the flowers girlfriend never received.

Got charged for flowers I did not get.

This was a very special Valentine's gift that was ruined. Cost was over $50.

A total refund of his money or my flowers need to be delivered asap!

I now have to rush to buy flowers at the last minute, won't get something as good, and probably have to pay more for them. Who pays for their foul-up? ME!

I did receive the credit back on my credit card, but that does not make up for the fact that the funeral arrangement was never sent!

I called my grandmother this evening, and she STILL has not received the flowers! I called 1800flowers for the 8th time, and they continue to provide awful customer service, again apologizing, saying the order some how got cancelled Sunday night (although never e-mailed or called me!), saying they will be delivered tomorrow 2/5/08, and offering a wowing $7 for all the trouble. Please, don't break the bank! I cannot believe the awful service and it seems they do not care at all about retaining a loyal client. I will never depend on their service again. Way to mess up a 100th birthday celebration!!!

After several more calls I was given the local florists name and number. I called them direct. They said to have my friend call them direct and they would meet her right at the airport entrance...they were only 2 miles away! Since the element of surprise was long gone, I called my friend, she called the number and they told her my order was now CANCELLED. Unbelievable!

Needless to say, they denied my refund, apologized for any inconvenience this may have caused, and said they look forward to serving my needs in the future. Their stated excuse was to cite some arbitrary policy about the lateness of my complaint. I strongly advise anyone to avoid doing business with this online company. I was offered no refund for a product that was simply unacceptable and did not meet advertised specifications.

I called TLG Travel Advantage again and spoke with Josh Patterson; he said he would cancel the membership, but he would not call my card company to give their merchant number which would release my money. I asked for a supervisor and was transferred to Brian, and he said I would get a credit in 5 to 10 days. He too refused to call my card company and give the merchant number that would release my money. I asked him about the TLG Livewell company. Brian told me they have about 25 companies. I asked him if all 25 companies were going to debit my card...no answer.

Let this be a warning to you: 1-800-Flowers is not the trusted service provider they once were. They have aligned themselves with an unethical company that will empty your bank account or over-charge your credit card by debiting you every hour until there is no more to debit. I have exactly $5.56 to last me a week because they debited me dry. I will be forced to wait between 5 and 30 days to get my money back.

The flowers did not get delivered due to sketchy local florist not having enough tropical flowers in stock! The local florist wasn't even listed in phone book. 1-800-flowers failed to notify me of this delivery failure all day, not giving me enough time for a back-up plan.

Thankfully, the order was canceled with full refund (but lets wait for the bank statement and see if they will actually do this).

Ok fine. We did not receive orders for a few months and we called again. They don't know why. By this point I have called every 1800flower phone number I could find and got no answers. Finally around August we get orders. Meanwhile I find out we were being charged each month for all kind of fees including penalized for not using 1800flowers as our wireout service. By Dec. I was at my wits end and tryed to cut our ties with 1800Flowers. We were told if we did not pay them $350 in fees we would not get paid for the work we had done for them. We have done over $3,000.00 in work to this date that we will not get paid for. We will not be taking anymore 1800Flower orders.

My biggest complaint is that once we signed on we had no one in which we could ask questions, when we call a general or headquaters phone we may get a person but we are only given a first name. The 1800Flowers book that they give you has all kinds of people listed to be able to contact but you just leave a message and not once has anyone call back. Lastly, people order from their website to their spects and their price, we have to make it to match. Their price breakdown is criminal, Example: 1800 product cost is $49.99, they charge $11.99 to cover so they are collecting a whopping $61.98 for said arrangement. They take nearly 35% of that total and the flower shop recives $36.49 and from that we have to consider our delivery and labor and product. I feel this company is criminal and I was looking for a place to air my grivences. As of today I have tried to split with this company since June when we had not received orders, assured by them to give it more time, so I did. I am finished with this company. I am out $1,500.00 plus for my product labor and delivery and I realize there is not much I can do now but I had to report this.

I had to close both accounts, I am still waiting for replacement cards, I can't make credit card purchases until I get them, it can take up to 15 business days, of course things will move slow during the holidays. Also, I have spent over a week on the phone chasing down these slippery people.

The economic damage is $36.00 that I am pretty sure I will never get back. The time I have spent dealing with these people is 3 hours.

I got about 3 or 4 different stories: the flowers were left with the doorman, with my mother, outside the apartment door, outside the apartment building, on the street, blah, blah, blah, blah. TO TOP OFF THIS ABSOLUTE DISGUSTING DISGRACE, 1800flowers had the absolute gall to call my father (who lives in the same apartment with my mother) and accuse him of lying. My father asked for the rep's name AND THE REPRESENTATIVE REFUSED TO GIVE IT TO HIM. When I called corporate, I told them I was calling to make a complaint about their disgusting service AND THEY TRANSFERRED ME BACK TO THE SAME 1800 NUMBER I HAD ALREADY DEALT WITH. The end result is that now a special team at 1800flowers has to deal with this. I have already called up AMEX, and they will dispute the charges with 1800flowers. I WILL NOT PAY A PENNY FOR A SERVICE THAT WAS NOT PERFORMED!

Months later - still nothing. I emailed them about two weeks ago to inquire about this and got a reply stating that no refund will be given because a refund was already sent back to the credit card number related to the disposable card. This is despite the fact that I told them not to send the refund there and despite the fact that they confirmed that they will be sending me a new card with the refund amount.

Not only did they ruin my Valentine's Day, but I am still short $100 that this order costs.

My eight year old granddaughter was in an accident and air evacuated to a Portland Hospital. She suffered a depressed head fracture, went through emergency surgery, and spent a day and a half in ICU before being stable enough for a regular hospital room. Distraught about being hundreds of miles away in California, I did what any grandmother would do, I sent flowers. 1-800 Flowers is always talking about the ease with which one can go on line, find the right bouquet, and happily after giving all the right information, deliver flowers to the address provided in a timely manner.

The flowers were to be delivered on Oct. 16th. They were not. I tried the tracking number routine and it simply looped me back to the same page with no answer. I found a message on the copy of the bill that I had printed out. It said "To ensure you receive all your 1-800 Flowers.Com. emails regarding orders placed with us, including order and delivery confirmations please ad susserv@reply.1800flowers.com to your address book now." I immediately followed the direction. No emails except ones wanting to sell me Sweetie Day flowers came through.

Early in the evening, I found the number to call for customer service. Now you all know the routine, Press One if you want..press two for etc. I pressed the correct button and got another sutomated voice. I was to give my confirmation number ALL 14 OR 15 DIGITS. I did and the automated voice said sweetly, ? I do not understand?. I calmly and distinctly repeated the numbers. The second time the automated voice repeated them back and then said, I do not understand?. By the third or fourth repeat of this ridiculous conversation with a machine, I was given a real person named Lynn.

Lynn sweetly told me the flowers hadnt been delivered. No explanation why. It was too late to call the florist or I got the impression it was too late. Anyway, it would be delivered the next day. We ended with my saying that my granddaughter was no longer in ICU but in Room 47. Lynn assured me she would get that message to the florist. I talked with my daughter and affirmed to her that the flowers would arrive the next day.

After a sleepless night of worry about my granddaughter, the sun rose on the new day. When I called at noon to check on her condition, no flowers had been delivered. A second call was made between 2 and 3 PM. I tried to get Lynn again, but someone named Charles attested that he could help. He called the florist while I hung on and listened to the gawd-awful slaughter of a good classical piece of music. Charles came back and assured me the flowers were on the truck to be delivered. He said that they couldnt be delivered the day before because there is no delivery to ICU.

Questions I asked him included; Why I wasnt told that the night before by Lynn when I said the child was being moved out of ICU into room 47 that flowers could not be delivered to ICU.? ICU was clearly a part of the address. Didnt they all play by the same rules? He didnt know. I asked where on the 1-800 Flowers Site was there a cautionary statement about flowers not being accepted in ICUs.? He put me on hold with the gawd-awful music and came back a few minutes later, and said there wasnt anything on the website about not delivering to ICU.

So next I asked, When the people at 1-800 Flowers saw an address that clearly stated ICU why didnt they email me? When the flowers were not delivered why was I not notified? He suggested I try the Track your Order System. I assured him this was a great idea however, Track Your Order was not functioning. Not once, not twice, but everytime I tried. For some reason I felt a need to assure him I was computer literate. The problem was at 1-800 Flowers not on my end of the line.

By this time, we have the flowers supposedly on a truck ready to be delivered at any time. Hours go by and I make more phone calls to my daughter. No flowers have arrived. I pick up the phone and make another call to Customer Service. Once again the automated voice and I go through the whole routine and of course she never does totally understand the confirmation number. Talk about technology at its worst. Finally with some kind of robot mentality she redirects me to a real person.

This time it is Jillian. I dont even try to get Lynn or Charles who already know my story. I just bravely go through the whole thing again and you can tell by my voice that I am not a happy camper. Jillian listens, put me on hold (Same gawd-awful music) and called the Florist. Guess what, the flowers are on the truck. I ask if the truck is pulled by a 29 mule team. Jillian either doesnt understand or lacks a sense of humor.

I am no longer and probably havent been for quite awhile, an expemplatory customer. I ask to speak to a Manager or a Department Head. I honestly am not certain what Jillian said, but she put me on hold to suffer through close to ten minutes of the gawd-awful music and then tells me there was only one Department Head and she was not available at that time. She suggested I call corporate offices, but not now because it is after business hours. I should call tomorrow. She said I would get a receptionist who would direct me to the right person. In my mind I thought, Here goes the old run around. No way, am I going to spend time trying to find someone over in corporate who will talk to me.? I told Jillian that I want someone to call me She assured me that a Department Head would call tomorrow. Since it was after 6PM and I had not heard of a flower delivery yet, I didnt have faith that I would receive a call the next day.

Sending flowers is supposed to be a fun thing, a way to show concern and love, not a triathlon of phone calls resulting in broken promises and inept competence. The last thing my daughter, my granddaughter, or myself needed during this crisis was the agitation caused by 1-800 Flowers. Jillian ended our conversation with You have a wonderful evening.? I do hope she hung up before my use of the swear word, s___!?

From now on I am following my daughter-in-laws competent way of sending flowers. She simply goes on the internets yellow pages, finds a florist near where she wants to send the flowers and call and orders them. Oh if I only been so wise! To add insult to injury, this same daughter-in-law sent me flowers on Tuesday. When I called to thank her, she said, Mom, I am so surprised. I only ordered them two hours ago.?

Update: My beautiful granddaughter Jade is doing well. The flowers arrived, albeit nearly two days late, and my daughter said they were quite nice. Would you believe that on the backside of the lovely note that I had written was an ad for 15% off when you join the Fresh Rewards Club. Since when is it a good practice to advertise on the back of a gift card? I dont know why I would expect more after all it is 1-800 Flowers - a number I soon hope to forget.

They told us the order was not placed in time. She had barely been deceased. Later we were told it had plenty of time so who was lying? My daughter had worked there and also stated they had plenty of time. Then we asked what kind of arrangement might be sent as an apology and we wre asked What does it matter?

Seven sisters left wondering why I had not sent flowers.I told them I used a florist who obviously dropped the ball. Days later and still no flowers. Credited my account but what good does this due? offerend to send a tiny fruit basket from THEM without our name stating they were sorry. They don't need fruit as it will rot as they have many baskets already. WE WANT the flowers sent we asked for!

It wasn't a national holiday so there was no excuse.

When I complained to them, they claimed that they had never received a complaint before and offered only 20% off my NEXT purchase.

No effort whatsoever was made by this company to correct the problem and they would not tell me which of the local florists they contracted with delivered the dead flowers. This was very expensive for me.

When I asked to speak to a supervisor, I was told that someone would call me back. No one ever did. When I called again, they apologized and put me in touch with a floor manager who indicated that I could be offered a 20% savings pass toward a future purchase. Why would I order from this company again if they are not willing to correct this situation? After getting the number to the corporate office, I was told the same thing--except that I could instead take a 20% refund (which ends up being a little more than the shipping cost). I was subsequently told that the florist made at least two attempts to deliver the flowers and left notes (strangely enough, this was never indicated previously by the company or the florist--because it never happened!).

The flowers were a surprise and the first time my mother knew of the delivery is when they arrived the following week. I got a lot of apologies and offers to call my mother, but little more. After all of that, I still only received a savings pass and NOT the 20% refund that they indicated.

Consequently, my sister ordered flowers from Overstock.com--theirs were delivered late as well, but only a couple of days late. At any rate, they gave her a full refund! I would order from them before I order from 1800FLOWERS.com again!

I live in Washington state and had decided to send my mother, who lives in New Jersey, flowers for her birthday. I sent her two dozen yellow roses, but was disappointed when my mother called to thank me and said that two of the roses were missing. I didn't call the company to complain, because I, being oh-so-naive, assumed it was just a one-time mistake.

This past weekend, Mother's Day weekend, I decided I would send my mom another rose bouquet, along with another bouquet to my sister who lives in Florida. I specifically chose bouquets that the website said could be delivered on Sunday to those addresses, paying extra (about $14) for the quick delivery.

On Mother's Day I call my mom, and she's thrilled with the flowers. I was obviously pleased until she says, The florist even messed up and gave me two extra roses. Your dad thinks maybe their making up for last time.

Puzzled, I ask her how many flowers she got. She says she received only FOURTEEN roses. She had thought I'd ordered an even dozen, but I had ordered eighteen. I was obviously annoyed at this point, because the total missing between her birthday and this was half a dozen roses- and roses aren't exactly cheap.

I called 1-800-Flowers and was lucky enough to get a real person almost immediately. I told them about the missing roses and the woman blamed the florist entirely, saying that the florist had run out of flowers. She then said she'd credit my account for 20%. I hung up, but really wanted to ask her how she could possibly know that the florist had run out of flowers without talking to them- and if 1-800-Flowers HAD talked to them, why hadn't I been contacted and credited the discount?

So then it just gets worse. I wait all day to hear from my sister to learn how surprised she was to receive flowers. This was the first year I'd sent her a Mother's Day gift and I knew she would be pretty excited. No call all day. I repeatedly checked my order's status online, and it said order placed. The website warns of delays in status updates during holidays, so I assumed maybe it just wasn't updated and that my sister had been too busy to call.

Monday comes and goes, and the site still just says order placed. I was tempted to call my sister and find out if she received the flowers, but was afraid of ruining the surprise. At this point I was thinking I'd wait for the flowers to be delivered and the call for a refund on the next-day shipping. I also noticed on Monday that my account had not been credited the promised 20% from my mother's botched gift.

Today is Tuesday. Before leaving for work this morning, I left my order tracking number and information with my fiance so that he could call in and find out what was happening with this order. The account I'd used to pay for the order is a joint account of both of ours, and his name was on the card that was to be with the flowers.

He calls and no one will speak to him. They say they need me to confirm that it's okay. He (coming from a family of lawyers) assures them that he's not even asking for any private information, but that the charges were made to HIS bank account, too, and he just wanted to know what happened to the flowers. He says they were very rude to him, refused to help, so he finally just hung up.

I get home and of course the online status is still order placed. Just to be absolutely sure my sister didn't receive the flowers, I call my mother to see if she's heard anything. She says no.

Before calling 1-800-Flowers, I fortunately thought to do a search for other customer complaints, and found (as you all probably know) plenty to show that I should just ask for a refund and not deal with them again.

When I called, the woman was very sympathetic at least, but gave me a rather ridiculous explanation of how this was the FLORIST'S fault, saying that the florist they had originally sent the order to had declined the order and forwarded it to another florist. She said she has absolutely no idea why this other florist hadn't delivered. She put me on hold for a bit, supposedly calling the florist, but at that point it was 8pm EST, and they were closed. I told her I just wanted a refund. She offered me a 20% discount on my next purchase, but I was firm in demanding a refund and getting off the phone as soon as possible to avoid shouting at her (it has yet to reflect in my bank account, but I'm optimistic as it's only been four hours).

What upsets me most, aside from not being able to show my sister I was thinking of her this weekend, is that for both complaints I made this week, 1-800-Flowers never accepted responsibility for the errors and just put the blame on the florists.

You know what, 1-800-Flowers? I don't CARE whose fault it really is. I gave YOU my money, ordered through YOUR website, was given YOUR satisfaction guarantee, and YOUR confirmation that the proper number of flowers would be delivered on a specific date. I am YOUR customer, and therefore any customer dissatisfaction is YOUR responsibility.

Trying to bump the blame to the florists they're associated with is appallingly unprofessional. And, funny enough, it seems to me that any time I've ordered from a local florist the order has been spot-on. The only common denominator I've had with bad florist service has been 1-800-Flowers.

I'm somehow certain that if I'd called to PRAISE the delivery services, 1-800-Flowers would have been only too happy to take the credit, rather than giving credit to those same florists.

Damages caused from this as of right now are a sister who didn't receive her flowers for Mother's Day, which is upsetting in itself, and my account has $75 missing that is supposed to be refunded.

At 10:30pm, I received a confirmation email stating that the flowers had been delivered. There was no one at the office to sign for the flowers. I called the customer service line again and was advised that the confirmation emails are sent out automatically. So I emailed their customer service response with a scathing email about their business.

It's not that the flowers came wilted or are not what I ordered. It's that I paid $60 for something I never received! I received an automated response thanking me for my input and while they try to obtain superior customer service, sometimes they are unable to meet everyone's standards. Standards... All I wanted was to get what I paid for.

I called them 2 days later, when I found out they didn't do the delivery, and asked for delivery the following day.

I cancelled the online order and got on the phone. I expected a wait, and I got one. 45 minutes. I spoke with Lisa who, although an airhead, took my order. She didn't seem to understand (though i told her many times) that the order was for my mother, and had to deny the stuffed plush bear with mushy valentine sayings on it. (I got the feeling she had to say it a certain number of times or something, a quota??) Anyhow, I confirmed with her the order, paid with a credit card my brother provided and she assured me that the order: $100.01, flowers, a mylar balloon and a box of candy; would arrive to the business location *on time* for Valentine's Day.

I work in the call center, so I am friends with the girl at the front desk who would be receiving the flowers. She said she would call me the minute they arrived. I was jazzed. The day kept rolling on and no flowers. I called the 1800flowers phone number and pressed 2 to inquire about my delivery. It was a recording that said my delivery would be made today (Feb. 14th) I wanted to talk to a real person, so I kept calling back, I called 4 times, each time being forced to listen to the classical music that became maddening. Each time on hold was a *minimum* of 15 minutes. My brother was also calling, and getting the same stellar customer service. (Eyes rolling) Well, at 3:30 (I leave at 4:30) I began to get really worried. I had told my Mom all day that there would be a special something coming for her. I decided to call the main number to try to get a specific time of delivery or the name or number of the local florist for more detailed info. (I track cases all day long, I figured if they don't want to do the work, I certainly can!)

The woman I spoke with was an abomination. She told me my delivery would be there today. I asked the promise time. She didn't know. I asked for local floral info., she didn't know. I felt like asking, what *do* you know!? I restrained myself. I did the only thing I could do. I thanked her and calmly hung up. All the while, 2 more bunches of flowers had arrived in the lobby. (My receptionist friend e-mailed me with each delivery). It was time to go home, so I made the hour and a half commute home with my Mom, who was more than a little upset. She thought I had tried to pull some collassal joke on her. I stopped on the way home and spent an additional $75.00 on flowers for her, and told her we would get everything straightened out.

The next day, the flowers arrived. No, the boquet had not been upgraded. In fact, it was puny. I assumed it was because they were all so overloaded. I called 1800flowers to ask where the balloon and candy were. Would they be delivered the next day, or were they lost in the mail? The imbicile I talked to blamed it on super bad weather conditions. Perfect. Very professional. I told her, I track cases all day, I know that Ohio was having extreme weather conditions, but California was clear as day, all day, and unless the nearest local floral deliverer was in Ohio, I don't see how they could possibly experience extreme weather conditions. Then; as though she was reading from a list of excuses; said, well, it is our busiest day of the year. I was infuriated. I said, no. Mother's Day is your biggest day of the year. She said, oh, (giggle) yeah, that's right.

I accepted the excuse and allowed a one day delay. I was at the house for the full day on the 13th for the funeral and did not see the basket arrive. I was not contacted again about possible delivery delays. I did not check on the 14th but looked on line on the 15th later in the day to track my order and found that the status was order placed. After calling the 1800flowers number 5 times and following the instructions I was cut off each time with a busy signal. I called the main number again and pressed 0 for an operator and was placed in a hold que for 10 minutes. After a short discussion with the customer service my order was canceled. My credit card had been charged on the 12th of February. I am still waiting for that correction to be made. This is a Business that deals with flower giving Holidays all of the time. Valentines Day happens every year. It should not come as a big surprise that many orders will need to be delivered this week. They have a Good concept for a business but they do not do well in the practice of it.

This company should be held accountable for not meeting their customers needs. They do not seem to be held accountable for this.

We sent several emails, all of which were ignored. Finally, 3 days after Valentines Day I was able to speak to a human being after calling their main headquarters. The woman was not sympathetic or apologetic in any way. She said "I would be happy to cancel the order if you would like". Cancel the order? For flowers that never arrived? Give me a break. I told her I expected our credit card to be refunded the full amount immediately. The credit will take up to 7 days to appear and since we used our debit card, we are out $101 in the meantime.

I place an order with a florist in the area. That order was delivered within 2 hours. At 4pm my friend called to say the second bouquet had been delivered too. I tried to call 1800flowers continuously until 9pm. I was unable to reach a person. The credit card company told me they had received 3 other similar calls to revoke payment. I am still unable to reach a live person regarding the billing.

Its as though they can get away with what ever they want and they are untouchable because you cannot reach them via telephone.

When I tried to call the customer service number, I was prompted to go through a menu where I was directed to speak my order number. After doing this, I would immediately be transferred to another extension and receive the following message "your call cannot be completed at this time" and then I would be disconnected. This happened three times on the afternoon of the 14th, and again on the morning of the 15th.

I tried repeatedly to contact a representative but of course could not get through. I got an email after 8pm that night saying they were delayed due to inclement weather. After repeated attempts that night and the next day, I finally reached a rep, who told me that the flowers were unavailable. They offered me a 20% discount and a new delivery of some other item. Absolutely unacceptable.

$100 + Ruined Valentines Day

Nowhere on their site or in any emails I have recieved said anything about an inclement weather policy that covers them for late delieveries and holds them not responsible. I spoke to many of their customer service associates and was treated very rudely. Basically they said there was nothing they can do.

What calls are they taking if I've been calling along with my sister, father, and aunt and not one of us has gottent through in 3 hours. I'm not even getting a status report. My mother now thinks I forgot her 40th birthday and I'm in tears. I'm not so much upste that they were late but the company should provide adequate customer service. I should be able to check on whats going on with my order. I spent alot of money and time in hopes that my mother can feel that I'm with her in spirit and I feel I got cheated out of my money. I even thought of the Valentines Day rush and placed my order on 1/23/07. I still do not know where those flowers are and if they are even on the way.

I spent 3 hours on the phone attempting to contact the company. I spent $100.06 for the service of having flowers delivered on the date specifed whcich never happened. The company has not made any attempt to contact me nor have they made themselves availabe for inquiry.

The arrangement he was told I would be receiving was very simple, and beautiful. The arrangement I actually received, was beautiful at first glance, but made my dorm room smelling like a mixture of pine and fish, and wasn't at all what he was told he was ordering. The florist it was sent through, was the same one that he had used before, directly, when ordering me roses. The florists themselves aren't to blame for the mishaps. 1800flowers.com isn't somewhere to do business with.

Many unsuspecting purchasers may be ordering plants this holiday season and I would like to warn them. 7 days is not sufficient time to diagnose an infestation!

1-800 Flowers would not replace the plant or credit the purchase.

1800 charged a "customer satisfaction fee" of about $11.99 (which at the time, I did not pay any attention). When I called and complaint about the bear, they refuned me the $10 to compensate for my disatisfication, which they charged me in the first place!

Needless to say my sister did not get her flowers and I feel like a real bad sister for telling her that flowers were coming and they didn't show up. The company needs to close their doors if this is the way they want to treat people.

I had to stay on hold with the rep while she contacted the florist to confirm the Sunday delivery date. I called on Sunday and was told the order was put in for Monday delivery instead of the newly promised Sunday delivery. After speaking with someone claiming to be a manager, I was assured that this order will be delivered on Monday, 7/24. In 2 previous conversations, I had been told that Monday could not serve as a delivery date in the area the flowers are to be delivered because the shops are closed.

I have already been charged for an item that was not delivered, and this order would still be languishing in their system if I had not called, not once, but twice to oversee their work. Not only do they not bother to exert any quality control for their business, they also have no concept of customer satisfaction,as their owner claims in his numerous television commercials. A company that has both of these qualities would not charge a customer for an order that was not going to be delivered, as I have been.

on friday the 26th (my anniversary) My wife had the day off from work and just stayed at home. When I came home, I expected her to be telling me how great the flowers are, But at 5:00pm they still had not arrived. I called 1800flowers and they told me they were on the way and should be there before 7:00pm. When the flowers did not arrive at 7:00 I told my wife about my suppise flowers I got for her and that they were suppose to be on the way, at 7:30 I called again, and they said the driver had a delay and they would be there before 1100pm. That turned out to be a lie too, so not only did I not have flowers I did not even get to take my wife out to dinner that I had reservations for because I was waiting for those stupid flowers.

I called them the next day and they said they were on the way, to just wait. So, to sum it up. They ruined my anniversary, They flowers could not make it on the 26th and still have not arrived on the 30th. I demanded my money back, they said I have to refuse shipment first (like I would want flowers that have spent 6 days in the back of a ups truck in the hot San Diego sun) I guess we will see about the refund.

The first thing they wanted was the credit card info. I placed the order on hold until I could contact their customer service number to verify that the items would be there as promised. The representative in that dept. stated they send it out to a local florist by computer and if it is rejected, they keep trying but she had no local florist's name nor could she assure me the flowers would arrive as promised. Knowing that it would be absolutely devastating to have the flowers not arrive, I opted to go to a local florist instead. My son did place an order with 1-800-flowers for a large floral spray.

To make a long story short, The flowers my son ordered did not arrive for the viewing or the funeral the next day. The casket cover and sprays I ordered locally arrived as promised and were in place when we arrived at the funeral home. My son called 1-800-flowers 4 times and was assured they would be delivered. What good is a money back guarantee or next day delivery to a grieving family. If I had ordered from these people, Our loved one would have had no flowers.

There was subtle accusatory tone in the reps voice as if I lying. I was told it would be a matter of days before they could resolve the matter and they would get in touch with me. I phoned the day after Mother's Day and was told they still didn't know what occured but they would credit my charge and resend the flowers for delivery that day. Tuesday 5/16, still no flowers. I had my daily conversation with them and spoke with another rude rep who had an accusatory tone. She said they would do what they could but it was the local florist who was not completing their obligation. She promised that flowers would be sent tomorrow.

At this point it's beyond ridiculous. I will never use this service again and highly warn anyone else who has a meaningful event which occurs on/or even around a particular date.

So, on Friday May 12th no flowers showed up so I called 1800flowers and put on hold for 45 minutes. They told me UPS rescheduled the delivery for Saturday May 13th. Again I called her that evening and no flowers. I again called 1800flowers on hold for 30 minutes to cancel the order because at that point the flowers couldn't have survived in a hot truck for that many days. I then received an email on Monday morning from 1800flowers stating the flowers would be delivered on Monday May 15th. They were delivered but all the flowers were DEAD.

On May 10th my Mom was at home waiting for the delivery the whole day but no one comes. I then called them back the rep told me that they did delivered to our house but no one home. My Mom and my sister was at home at all time on that day. How would they make up stuff like that. The rep once again told me that they will be another delivery to our house the next day. I told her i would like to have a refund instead of another delivery. As of right now i still haven't see anything credit to my account. I'm so dissappoint with the service and with the flowers.

How would you feel if the flowers that you're getting for your Mom turn out to be so horrible and ugly? I will suggest all my friends and co-workers not to order flowers from 1800flowers.com again. This is the 1st time and will be the last time that i order from this company.

They took my son's money and sent dead flowers.

I checked the status of my order online and it just showed that the order was placed. So I called customer service and after about an hour of holding, they tell me that the flowers were shipped on Thurs. to be delivered Friday but they will not make it there until Monday.

I won't be using them again. I'll spend the extra time to find a local florist.

First I was told the florist was OUT OF FLOWERS! Then I was told they tried to deliver the flowers, but no one was home. That would be fine except I was delivering to businesses. Then I was told that they were indeed delivered, but the florist couldn't remember who signed for them.

They finally said they would check into things and call me back. I got one phone call from a woman who said the flowers were being re-delivered immediately. Within the same minute, I got a call from another woman who said they couldn't deliver to the airport and that I was getting a refund. THE AIRPORT? I didn't order anything to the airport!

I called back on April 22 because I found out nothing else was ever done on my account (no delivery, no refund) and am told the flowers would all be delivered by 2PM that day. Guess what? Today is April 26 and nothing has been done.

I asked around to people I had sent flowers to before via 1-800-Flowers.com. One person said her flowers were so tiny that she wondered why I had gotten so "cheap" - I had paid nearly $100 for her arrangement!!! What a SHAM!!!

She did receive tulips, but they were the product that was $10 less which did not include the pitcher. Yet 1800Flowers billed me for the product I ordered.

I called 1-800 the morning of Feb 14th to confirm my order would be shipped and was assured my order was one of the first to be shipped out that morning. I spoke to my boyfriend several times at work that day but he did not mention anything about the gifts. Finally, at 5pm, I had to ruin the surprise and asked him if he recieved anything at work.

I called the place and after getting hung up on several times they put me on hold for 25 minutes. I finally got a manager who told me that 'no one told me that the gift woud be on time'! Her response was "well its too late now, we could resend it tomorrow". I told her that is not ok, my valentines was ruined and to cancel my order. She said ok. She was nasty, rude and unprofessional.

Valentines Day came and went and no delivery was made. Tried to call 1800flowers.com several times only to be put on hold for 20-30 minutes at a time. Tried to get status off the website and only got a message that the order was placed on 02/10/06.

On 02/15/06, I receive an email stating that everything was delivered on 02/14/06 to my girlfriend to her workplace. The website was finally updated to show that the order was received by my girlfriend on 02/14/06 but neither she nor anyone at her workplace received anything, nor was there any message left on her voicemail.

I tried to use their live online support but was put into a queue with more than 800 other people waiting and the number did not move for 30 minutes. I tried again and sent several emails.

On Valentine's Day I received numerous notices about the delivery status of one daughter's flowers, but not the other's. When I tried to contact them, I encountered an electronic wall. The "customer service" number did not connect with a live person and would repeatedly disconnect. Their "live e-chat" allowed me to register and informed me that there were 215 people ahead of me. While I waited for half an hour that number progressed to 204.

On 2/15 my daughter called to say she finally got her flowers and they were dead. The flowers were left in a "package trailer" and she had to find out where they were and pick them up!

I checked on the UPS website to track the shipping and it stated my order was out for delivery on the 14th. It turns out the package was left at the UPS warehouse.

I contacted 1800flowers.com and after being disconnected 3 times by live operators, I called the customer service number and received a recording that said "thank you" and hung up! Finally, after 2 hours of calling, I was told the flowers would be delivered the next day and would have to be cancelled by the recipient in order for me to receive a credit.

The flowers were not delivered until 2:30 the following day. I tried to reach 1800flowers by phone to no avail and also called the number, on the card with the flowers, but only got a recording.

They arrived DEAD.

I called to let them know immediately and was told that they would have flowers delivered from a local florist by the end of the day. This morning I still have not seen any flowers and cannot get through to customer service. The only department I can reach is the order desk and, even speaking with a supervisor, nobody can offer me any assistance.

They have us enter a delivery date for a reason, wouldn’t you think? Especially on specific, or special occasions. If the gift is not delivered on the day that you requested, then what’s the point? Well, they succeeded in destroying Sweetest Day for my and my girlfriend and totally made me look like an idiot. They could have at least called me to let me know the status of my order and perhaps we could have worked something out. I trusted them like the idiot I am. I’ve hade problems with them before and shame on me for even thinking of using them again. This is a company that I will never recommend to anyone, for any reason at all.

Now I am told by Giftcertificates.com that they are not responsible if a merchant does not honor the gift certificate and I am now STUCK with a $50.00 gift certificate that is worth NOTHING!!!!! I am extremley dissapointed with BOTH COMPANIES and recommend any customers that need gift certificates and/or flowers NOT to shop these sites.