1-800-Flowers.com Reviews

I searched throughout the Internet for the service that had the best Poinsettia for my father who is spending his first Christmas away from family in a nursing home - price was no object. I ended up spending over $50 (excluding delivery) and he got a grocery store plant. Complaints went unanswered - Do not use this service!!!

I ordered a birthday bouquet for a friend on 12/4, which was supposed to be delivered on 12/5 for her birthday party. I received an email confirmation that the order was delivered. A week goes by and I did not hear from my friend on the delivery which I thought was strange so I called her to get confirmation that she received the flowers. She never received them. I called and spoke with an agent who put out a re-delivery and offered me $20 off for my next order and will also follow up with an email confirmation. I never received the email confirmation for re-delivery nor confirmation that it was delivered. I called again on 12/20 and spoke with a "Sheika" who was very pleasant and helpful and guaranteed me a follow up email for a confirmation of our re-delivery order and a survey, plus a follow up phone call for the next day.

Today I received a "resolve" to my floral arrangement problem. A new arrangement finally arrived at 1 p.m. which was NOT FIRST THING IN THE MORNING AS PROMISED. But, the arrangement was beautiful with all the elements of the one on the website. It looks like a "Christmas Floral Tree"... Not a sad little half attempt at an arrangement. The saddest part, is what if that arrangement was sent out to someone else? This year I sent it to myself being too sick to decorate for the holidays and I really wanted something in my little in-law-suite and this is now the perfect item. Thank you 800-flowers... But why oh why... Do we have to get upset to get it right. It should be right the first time. The three images or the sad little floral arrangement, the sad arrangement with the resent arrangement, and then the advertised arrangement. So as you can see somewhere in there, one of these images just didn't fit.

My last living grandmother passed away on 12/17/2016. The granddaughters decided to put up and purchase a flower arrangement in her favorite color purple from 1-800-Flowers. We decided to go with the Tribute Lavender and White Floor basket arrangement. I placed the order and had delivered the same day on 12/20/2016 because we wanted the flowers to be available during her viewing at the funeral home. We buried my grandmother on 12/21/2016. When I walked in with the family not only was I upset because I had lost a grandmother. But I was enraged due to how the flowers looked.

This is second time they have not delivered the add-on with my flowers order. The customer service representative said the order is out of delivery. When the flower was already delivered and the Balloon was not and was ready to listen to me say that the delivery person has already left the location having delivered the flowers. And when I said this is bad service and need my money back, he said I have return the flowers to "ok". This is worst experience I have ever had with any representative.

I called Customer Service the early afternoon of 20 December. I had previously made a flower order to be delivered to my sister-in-law on 23 December. I explained I just found out she was going out of town the next day and would not return until 2 January 16 and requested the delivery of the flowers be delayed until then. I was told they (1800flowers) had already sent out the information so there was nothing they could do or change. I suggested they call whomever they sent info to and they said they could not. I wished them a Merry Christmas, and said that in the future my business would go to one of the many other flower delivery businesses.

After the hour and a half long call to these complete idiots, we were told that our order could not be sent to where we would like it. We canceled the order and hung up the phone. They have called us SEVEN TIMES since and have charged us the full amount for NO PRODUCT. When we talked to them they said, "we do not make refunds" and will not be returning our money. Little do they know... We highly recommend you DO NOT USE THIS COMPANY. They are shady and will do anything to get your money!

I have never been treated so shabbily by a vendor in my professional career. I placed a website order as I always do for my friend who lives in DC. The first call I got from 1-800 was a young woman named "Tina." Note to self, outsourcing your call center never works well. "Tina" informed me that the driver could not find the residence. In this day and age of GPS on phones, how is that possible? At that point I told Tina to cancel the order. She said she would call me back.

So disappointed in 1-800-Flowers. I placed an order for 12/15 delivery. Receive a call a few hours later stating that the order cannot be delivered due to volume of orders. The option to have them delivered on that date shouldn't have been an option. The rep informed that my order would be priority on 12/16 and that they'd be delivered between 9-11. The order did not arrive by 11, so I called.

Ordered two Christmas Tree arrangements on Monday to be delivered Friday. Combined order $300. Neither arrangement was delivered. Rep in India had to call the recipients (mother and grandmother) to confirm the arrangements weren't delivered (so much for a surprise). Then she said she would request a redelivery and send me a coupon for $20 off my next order. Ha! Like there will ever be a next order...

I wish I had read the comments on this website before I ordered flowers from 1-800-Flowers.com. I would NEVER have used them (and I plan on never using them again!). I've had the exact same services issues others have mentioned. They failed to deliver a bouquet of birthday flowers yesterday to a very special 95 year old female relative (my second mom) even though I had ordered them 4 days in advance.

I ordered a beautiful thanksgiving centerpiece for my family in Nevada. What they delivered was a vase of flowers and not the awesome centerpiece. When I called they said they would refund 50% of my purchase back to my credit card and send me a 20% discount certificate. I just called them two weeks later and the person on the phone (sounded outsourced) stated the credit had been placed on my account - it has not and the certificate was e-mailed to me. It has not been done. What should have been a beautiful centerpiece turned out to be a vase of flowers. NEVER USE THESE PEOPLE!!! They are a lying, disreputable company and I would not recommend anyone using them at all.

They couldn't deliver the flowers the day they were supposed to. When they did, they sucked. I'm in Arizona and my girlfriend is in New Jersey and we had our first year anniversary. I had to call a friend back in NJ and tell him to get some flowers and chocolate from CVS and leave them at her house so that she'd have something the day of. Two days later she got the flowers I ordered and they look pretty awful compared to what the picture showed. Would definitely not order from ever again, ever. The only thing I can say good is that they seemed pretty upset and offered to call my girlfriend apologizing for being late. Of course I did not let them do this but I thought that was nice. It would have been real nice if they just did what they were supposed to in the first place though.

Ordered a Thanksgiving centerpiece for my 92 year old mother on 11-17-15 and wanted it delivered on 11-24-15 so she and caregivers would be able to enjoy it for a few days. Never got delivered. Called 1800 Flowers on 11-24 and they told me it was on truck and would be delivered by 7:00PM that same day. 11-25, it still was not delivered and I called 1800 Flowers again and was told the item was no longer available. I was confused and mad because I gave them my cell phone, home phone, and email in case I needed to be contacted. They never once contacted me about any problems. In fact, I have a saved email confirming the delivery on 11-24. The customer service side of this situation is poor at best. I wonder if I didn't contact them about the problem, would I have been charged for something that was never delivered? Seems like a very sketchy way to do business.

This used to be my go to for floral and, sometimes food, orders but this year their system has proved highly defective whether online or by phone. One has to make repeated attempts to place an order. A huge waste of my time. I am done with them.

I ordered flowers online through 1-800-Flowers for my girlfriend when she receive them they were wilted and only half the flowers that were ordered were actually in the bouquet. They were supposed to deliver them and she actually had to go pick them up from the shipping company because they were sent from a flower shop 2 1/2 hours away. There was no Merce flower shops in the city she lives in.

We ordered a plant to be delivered the day before Thanksgiving for my 94 year old mother-in-law. This is the day after Thanksgiving and the plant has not been delivered. I give 1-800-Flowers "0" stars.

Second time faced same issue with 1800 Flowers. Failed to deliver the product and they will tell you so many excuses. Big liars, never do business with these people. Disappointed!! I want to give zero or minus stars for their ** service.

Did my online order $50 + sh. The flowers that were delivered were not the ones I ordered (not even close), looked like a generic $10 arrangement. The customer service don't understand basic English - all customer service would say is "I'm very sorry..." After saying I want a refund - the best they could do is credit back 1/2 and give a $20 off coupon for my next order. Told them I would never order from them again.

Complete fail on a same day delivery. Two days later and no flowers still. If I could give negative stars I would. Epic fail people. Never buy flowers from them. Customer service is outsourced to India, delivery services are from florists that do not show up or call for confirmation. Just leave them somewhere and bounce.

This was my first year away from my daughter on her birthday. I thought I would surprise her with flowers at college. Same day delivery was promised. I gave them all information, where to deliver it, a person to contact if needed etc. I asked them to email me if there were any problems. I received no emails so I thought everything was fine. Long story short, she did not receive the flowers. I called and spoke with someone and he promised it would be delivered the next day and gave a discount. He said he would check to make sure they were delivered. They tried to call me in the morning, left no message, but I called them back. They said it could not be delivered and they would deliver them tomorrow. I told them to forget it and give me a refund. Never again will I order from them.

I tried to track this order all day on November 15. I got nothing but a royal run-around from each of your specialists. After calling three times, I finally quit at 1:49 AZ time (8:49 Ireland time). I had placed the order for a friend's birthday on November 2 and was very disappointed. The specialists reassured me each time that I called that the flowers definitely would be delivered. They were supposedly sending messages to your floral supplier in Ireland. I called this morning (11/16). I cancelled the order after I spoke with the customer service rep. I will never order flowers for any occasion from 1-800-FLOWERS, nor will I ever recommend that any of my friends order from you. BTW the language barrier makes it almost impossible to communicate with your specialists.

My boyfriend ordered flowers for me as a surprise and paid for Sunday delivery. I only found out on Monday afternoon about them as he was asking. I didn't receive them and we called and were told they would give a discount. We told them it wasn't acceptable, that we wanted the flowers delivered AND our money back. They called me (the recipient) and left a message apologizing and saying they would be delivered by Wednesday guaranteed between 9-7.

I have used this service a few times in the past without an issue. However, I just ordered flowers for my wife’s birthday, an important one too. The flowers NEVER arrived at her job which was a MAJOR disappointment so I foolishly agreed to have the order shipped to our home for Saturday delivery between 9-11 AM. Again, foolishly hung around the morning waiting for the delivery and here I sit at 12:40 with NO delivery. MAJOR DISAPPOINTMENT AND TOTAL WASTE OF TIME. Lost me and everyone I know as a customer.

1-800 Flowers has stepped up. They have refunded a reasonable amount of money to my PayPal account. It, of course, doesn't change sending dead flowers to my father's funeral but knowing I don't have to pay as much for them certainly helps.Thank you, ConsumerAffairs. It seems posting on this website certainly makes the difference that customer service couldn't.

Tried sending someone in an ICU flowers even though I read on the website that most ICUs can't accept them, and this one didn't. My bad... My fault for sure. Long story short, I eventually had them re-routed back to me. How enlightening! I'm so glad this happened so I could see the product compared to the price paid for it. Unbelievable. I will never again order flowers from anyone other than a local florist. I ordered the "large" version of an arrangement and paid in total $91.35. The small version must just be a single flower-head floating in a coffee cup.

I ordered flower arrangement for online and they delivered dying flower. I called customer service and they supposedly exchange this but never made attempt.

My husband surprised me with 3 dozen roses today at work. Our 13 year anniversary is on Monday and he wanted them delivered on Monday but 1-800-Flowers said they would not be able to deliver them on Monday so he had to have them delivered today. I opened the box, cut the bottom of the stems, added the water and the flower food, and placed the flowers in the vase. Once the flowers were in the vase, I noticed there were a few roses that were cut off the stems. Also, the roses are wilted and not just a little bit, I mean a lot. My husband is not one to complain but this absolutely ridiculous that someone would pay this much for flowers for them to look this crappy. I have received better looking flowers at Walmart for $9.99.QAA

I placed order for funeral flowers on 10/12 for next day delivery. Flowers were never delivered but recipient was out of the office until 10/26 so we were never notified. I called on 10/26 & was promised by customer service flowers would deliver the next day. As of 10/28 pm flowers were still never delivered. I called again and they promised delivery within 24 hours. Escalated to management and such. Today is 10/30 and even though I got 2 separate emails with delivery confirmation for 10/29 - my boss still does not have his funeral flowers for his father's funeral. I have called a fourth time and been assured that they will be there tomorrow. Never been so disappointed in a company in my life!!!

Placed the order twice, never get the confirmation email, even was assured on the phone order was placed. In a few hours called again to make sure order will be fulfilled. Assurance again. Another call two hours later – promises again that it will be delivered by 7:00 pm. Long story short, called after 8:00 asking if order was delivered. Of course, not. Tons of lie, transferring one to another. They all have notes how many times I called, and how many times I told them how important this delivery is. I ended up driving at 10 pm, finding flowers myself, driving 45 min and delivered it MYSELF. It is after super busy day, filled with frustration. The cost of this delivery for me was $119 and tons of nerves and tears. They are horrible, careless and not reliable. Don't waste your time!

I ordered flowers on 10/27 for delivery to my wife's work on 10/28 for our 20th anniversary. I received an order confirmation the same day and assumed all was good. On 10/28 at around 11 a.m. I hadn't heard from my wife so I tried to check the tracking option, but it only said it was waiting for confirmation. I didn't panic and checked later in the day at around 3 p.m. as I had no word of delivery. I sent an email to customer service with no response (still haven't as of 10/29). They were never delivered. I called today on 10/29 and the service rep indicated that the first florist didn't have the arrangements and tried to transfer it to someone else, but apparently it was canceled.

I ordered flowers in the am on 10/26/15 to be delivered anytime before 3pm on 10/27/15. As of today 10/28/15 122pm CST the flowers still have not been delivered. I called on 10/27/15 in the evening and they said they would follow up and get back to me. They tried to deliver but could not. Today, 10/28/15 they are now saying they delivered the flowers yesterday to a neighbor at the same address. I told them the flowers had not been delivered. They said "ok let me check it out and call you back." This is pathetic and wrong! They have lost my business forever!

Awful. I placed my order on 10/21 to have flowers delivered to my wife's job for our anniversary which is today. Around noon, I hadn't heard from her. Thinking this was odd, I logged in to track my order, only to find there was no tracking information. Even more suspicious, immediately after checking the tracking, I get an email from the company stating that the order had just been sent to the florist. At 12:30 in the afternoon. Not ready to flip out just yet, I wait a couple hours. I finally get a text from my wife and no mention of the flowers. She's just telling me that, due to a slow day, she may go home early. So now I do flip out. I get off the phone with her and call 1-800-FLOWERS. All this person can tell me is that the order went to the local florist and was on the truck. At one point, this person was trying to tell me that the florist had reported it as delivered already. Meanwhile there was still no tracking/delivery information in their system.

I placed an order online for a flower arrangement to be sent to the Church for my very dear friend's funeral. The day of the service I logged onto 800 Flowers website to track my order and confirm they had been delivered, I was shocked to find that they hadn't. I called customer service and within seconds the representative automatically assumed that I was at fault, she said that I had provided an incorrect address which was untrue. She then berated me for not including a delivery time. The online form does not have a space for requested delivery times, I was then reprimanded for not placing my order with a rep!

I ordered flowers for a relative for her birthday. I do this for her every year. This year, her flowers did not arrive on time because she went out to dinner. I will never use 1-800-Flowers again. I was unaware of the 9-7 delivery window because she always received her flowers earlier in the day. Calling 1-800-Flowers customer service number was a complete waste of time. The automated voice not recognize my order number. I had to call back several times and finally had to speak to a customer service representative whom I could barely understand.

My staff sent me flowers on Boss's Day (Oct 16) and all excitedly called and texted me throughout the day to see if my gift had arrived. I stalled a trip to make sure to be here for the delivery and when I finally had to leave, had a neighbor on the lookout (with a sign on my door with instructions) for the delivery. My employees called the service number several times and were told that the delivery driver was out making deliveries - with my flowers - yet they never showed up. We were also sent an email confirmation that the flowers had actually BEEN delivered. But then when we tried to determine where they had been delivered, we were told that was a mistake.

I ordered flowers for a family funeral and my ordered was cancelled the night before the funeral. They had the time and date for the funeral and then blamed the 8:30 am start time as being too early. A professional company would never have cancelled a funeral order the night before. Please take your business elsewhere. There are plenty of reputable companies that deserve your business.

I ordered a $90 flower arrangement for my daughter that passed away. It was a beautiful picture of white and purple flowers, a large basket full of flowers. The title even said "White and Lavender Flowers." I really wanted purple flowers to remember my daughter Violet. The flowers were delivered, and I was absolutely horrified at how terrible they were. It was a basket with 20% of the flowers the picture had shown, and they were pink and white. I wouldn't have paid $20 for the arrangement, much less $90. And it already such a horrible day emotionally, and then I just felt like a horrible mother when I couldn't even get decent flowers for my poor lost daughter.

I am absolutely disgusted with the poor service I received. On 10/15/15, I ordered flowers for my sister-in-law in the hospital awaiting surgery to be delivered on 10/16/15. The flowers were not delivered. I called again on the evening of the 16th and was told they cancelled that order and would order with a different florist for delivery on 10/17/15. On the late afternoon of 10/17/15 they still were not delivered and I called and spoke to a supervisor who stated that they had spoken to a florist in the morning who guaranteed delivery but that she would call me back at close of business local time to confirm.

I placed an order on 10/14/15 paid extra to have it delivered on 10/15/15. It was not delivered. I called on 10/15/15 and was told that it would be delivered on 10/16/15. When I called on 10/16/15 I was told it would be delivered between 1 pm and 5 pm. They even called the recipient and told him it was being delivered. It was not. I called again this morning on 10/17/15 and was told that they attempted to deliver it but no one was home. The recipient is home sick and has family with him at all times. They never made the delivery or called neither myself or the recipient. This company lies. I will never use their services again.

I am deeply disappointed with 1-800-Flowers.com and will never seek their services again. After ordering flowers for a co-worker to be delivered at the church where his grandmother's funeral was being held, I get a call at 5 pm the day of delivery from a person I can barely understand nonetheless, to inform me that there is no florist that can complete my order (which I had already paid for) to be delivered that day. I was willing to be flexible and then asked if they could deliver it the following morning. Once again, no they could not and asked for a home address to send them to instead.

I have ordered flowers through 1800 Flowers to send to my wife for our anniversary to Netherlands since I could not make it there. I had scheduled a time and date and they never send anything out. When I called the service department, all I got was a run around and will email me with update, no one did. I had to make time to call them again, stay on hold for few minutes, and then again get a run around and say we will give you 14 dollars back as a sorry. Money is not the point. They just do not care. It's been 2 days and the flowers are not even there. But yet they want to charge crazy amounts of money to send something but cannot even do a simple job of getting orders done - big company, bad staff, bad management. Anyone who thinking of using this company for special occasions think 2 times before they make the same mistakes on your special days.

They accepted my order. Charged my $25 more than quoted, then said my money could not be refunded for days. They are extremely overpriced, very difficult to work with. DO NOT USE THEM FOR ANYTHING!!!

I made the mistake of ordering flowers and chocolate covered strawberries for my wife's birthday as a surprise and tried to have them delivered at her workplace. But I had the "surprise" when she did NOT get anything on that day. Thank you 1800Flowers.com!! Nice job! What business are you in? Never again! Nobody should EVER order anything from this site or business or whatever they pretend to be!

My husband ordered me flowers to let me know he remembered the day we met. They were suppose to be a surprise - only problem is they ruined the surprise! The flowers never showed up and then a foreign lady called and said, "Your husband order you flowers but we can't deliver but husband love you very much, and we deliver tomorrow" - tomorrow being today - they still never showed up and when I called the lady said, "We can't deliver them because we can't find a store to do it"! So not only did they ruin his surprise for me - I never got the flowers! If you need flowers don't use these people! Your occasion is no priority to them!

I placed an order several days before a wake in the BVI for a sympathy arrangement. I received a phone call 3 days AFTER THE WAKE to let me know that they were not able to deliver the flowers but would try again? The deceased is already in the ground!

I ordered roses and strawberries four days prior to my wife's 65th birthday and paid extra so they would be delivered on that day. They were delivered on her birthday but not until 5:00 pm, after her party, and after she had to leave. Although they deliver until 7:00 pm I would think paying extra would have made delivery a little earlier. I complained to the company and haven't heard back yet, however, I am extremely disappointed and will not use their service again.

I went online and ordered flowers for my mom's 54th birthday. I wanted it to be special and they delivered the flowers 1 week early. I left them a comment on the 1-800-flowers website and I am hoping for a reply. I don't understand how you can deliver it 1 week early. It was supposed to be a surprise and instead now I have to try and hide them from her and hope they look just as good as they do today or I have to give them to her 1 week early. It would not have been a big deal if it was 1 day early or 1 day late. Fine but 1 week early? Really?? So now it's like what should I do - give them to her and be like happy birthday and look like a fool because it's not her birthday for another week? I do not recommend them anymore because I don't want another special occasion ruined. It's like hello check the delivery date your customer put in for. I don't know how you could mess that up.

When my mother died recently, my company sent flowers to my home from 1800flowers.ca. They arrived dead. I photographed them and sent the photos to the company. After several emails back and forth, they agreed to replace the flowers. The new flowers arrived...also dead. I took photographs and wrote the same person, but got no response. What a disgusting company. It was such a waste of time when I was busy and distracted.

1-800- flowers resolved my issue in 24 hours after having flowers delivered that were not the product I ordered.

I have been contacted by someone who truly cares about Customer Satisfaction even when the issue is with a partner company.

Every single time I've ever ordered from here, (and I've been sending flowers to family and friends since 2009), the product has been perfectly delivered EXACTLY as seen on the website or better! They do an awesome job!

Delivered flowers for my birthday a few days ago and I was at work so the flowers were left outside in hot Florida sun, for who knows how long - I came home close to midnight and they stop deliveries at 5 pm. The vase had been broken and flowers spread on the porch. I called them and was told that the policy was to leave deliveries when the customer is not at home. That alone is insane, but okay, they offered to re-deliver the arrangement and I spent 20 minutes on the phone setting that up for this morning. She assured me that the driver would be there by 11:30 am. I called again this morning and was assured the same thing.

I have used 1-800-Flowers for years; however never will I use them again. Ordered two different floral arrangements mid August and signed up for the Passport Membership for free delivery over the next year. First problem is that I was double billed for the Passport membership. After three phone calls, letter to CEO of company and getting my credit card company involved, FINALLY got duplicate bill to be refunded. Second problem is that the flowers that were ordered did not reflect what was actually delivered. Contacted company to get new flowers to be sent to parties along with apology letter. One floral arrangement sent with NO message from whom it was sent. After 10 business days without other delivery, told 1-800-Flowers to not bother. Save yourself the frustration and run to another florist!!!

I am writing the following review as buyers need to be aware of what they are getting into when purchasing flowers from this company. I spent $69.00 on 18 stem roses in a clear vase. They were shipped overnight, not happy about have flowers shipped overnight through a courier. They did arrive by the estimated time date and were delivered by 1:00 pm.

I used 1800 Flowers for a birthday and funeral on the same day at around 3:30 on the same day. When birthday flowers to be delivered they informed me that flowers could not be delivered and they were very apologetic and promised me they would be delivered on the follow day. This did not happen. When I called to confirm if flowers were delivered they stated order got lost and I asked about the funeral flowers if they got delivered - the order got lost. Sooo two orders on same day, different address, both never made it and orders got lost. I am waiting for someone to call me back with explanation and to refund my credit card. PLEASE beware. If you would like your flowers delivered use another florist.

I've used 1-800-Flowers a number of times, thinking the next time just maybe they'll get it right. Never again! Not only are the flowers not fresh, the delivery is awful!! The latest episode is as follows. I ordered flowers to be delivered and for whatever reason the delivery driver was not going to be able to make the delivery on time, so instead of calling me, the driver called the recipient telling her he can't get the flowers to her by closing time and would it be ok if they were delivered tomorrow? Now maybe it's just me, but aren't flowers supposed to be a surprise? Isn't that part of the thrill of receiving flowers? Why in the hell would they call the recipient and not the sender if they're having a problem?? Are they really that stupid?? The incompetence is astonishing!! DO NOT USE THIS COMPANY!! I wouldn't let these people wash my car!

After ordering a Grand Gardenia from 1800Flowers and then reading all the bad reviews I was pretty nervous about what was going to be delivered, but I guess I lucked out because what was delivered was very nice, it was green and full and even blooming a little... and was delivered on time. Thank you 1800Flowers for the happy smile for our daughters birthday!

Where do I begin? One, the order was cancelled, and I was never notified until I tracked it down. The florist stated they didn't have the product available... Why would it be offered? Customer Service Rep 1- moron and extremely rude and spoke little to no English. Random service charge was issued. Customer service rep 2- more helpful and spoke English. Resolved the issue. Customer service sets a business apart from the competition, and is vital to success. With social media outlets now, and having a family member who has a blog with 947,583 followers and counting... word of mouth, can in fact hurt. 1-800- Flowers: Remember that.

I have been dissatisfied in the past but never so much to make an actual complaint about a company! I have been ordering flowers for a friend at the same address for over 20 years on her birthday and it's always gone off without a hitch (even same day delivery). This year (3 days before her birthday) I ordered from flowers.com.

I rarely waste the energy required to write a bad review, but I strongly encourage anyone thinking of using this company to find a local option. I found out after placing my order that it's a UPS delivery. I wanted the flowers delivered to my girlfriend's workplace, but also found out after the fact that the delivery would occur sometime between 9-5. What good is a 5 pm delivery on the day of her birthday? Don't they know girls like to show the flowers off to the rest of the office?! And the arrangement looks like crap. Oh, and if you're not satisfied with the service, no worries... they will not refund your money. Don't use them!!! I wanted to give it a try for the variety and convenience, but that was a mistake for sure. Go local! What I spent on this arrangement would've bought a very nice, very fresh, professional arranged bouquet from a local vendor.

I ordered flowers for my best friend's birthday a full week prior. I asked it to be delivered on her birthday. Not only was not delivered, when I called and sent an email, I was given the runaround. No apologies, no refunds. Flowers were delivered 4 days after her birthday and they were in a dismal state. Utterly embarrassed and disappointed. I take some responsibility as I should have read the reviews more carefully.

This morning I received a message from 1800Flowers stating that they would refund my money (for flowers never sent) and a $20 coupon off my next purchase and their records showed this was resolved per my initial phone conversation the day I was told they cancelled my order.

I had ordered flowers for my fiancee to be married in 4 months from now. She got 1/2 dead, 1/2 dried & roses not on the stalk, all shoved into a box. She pulls the flowers out in total horror & calls me saying the flowers are DEAD! What happened? Why? How do I salvage my wedding? I made nearly 20 calls 3 times a day to 1-800-Flowers starting 9/8/2015 begging them to reissue fresh flowers, nothing happened. "OK then refund my money," nothing happened. So I filed a complaint with my credit card company Mastercard.

Three orders = 3+ hours on the phone, still not resolved. I'm a member of the "Celebrations Passport Club" for $30/year, which deletes any service charges/fees for flower deliveries. They still charge me the higher amount. Their billing dept. appears to be all screwed up. They also tell me it takes 3-5 days to fix credit card billing errors. They posted a correction on my credit card, then took it off. Three weeks later, still screwed up. Also, when I forgot my account password, it took five days to receive an email link to re-set it (after receiving a bogus response "page not available" email). This is my first review re internet services in 15+ years. Save your time/money and avoid this company! They are not worth the frustration. I will NEVER use them again!

On Tuesday, I called to order flowers to be sent to my boss' aunt's funeral on Friday. On Friday morning, I received a call from 1-800-Flowers, telling me that the florist had canceled the order. My boss hit the roof. I will NEVER order from them again.

Ordered from 1-800-Flowers well over a week in advance. The delivery never showed at recipient address, 1-800-Flowers called my office after hours to confirm the information for the driver. Of course we were not there. Call the next business day and found out that florist couldn't deliver, so they had to go to another florist. Both calls resulted in a customer service rep telling me it was taken care of. Recipient never received anything. Finally had to ask for money back and will NEVER NEVER USE them again.

I ordered the large version of the rose arrangement for a 'Congrats for New Baby'. The arrangement was a week late. The pictures below are of what I ordered and what was sent. The only thing bearing any resemblance is the pitcher. I don't see any roses. I paid 84.98 for that arrangement.

I purchased a large flower arrangement from 1-800-Flowers for my sister's birthday. The delivered bouquet did not even come close to matching the picture on the website. It was a complete disappointment that looked cheap and amateur.

I recently bought flowers on my wife's birthday (order number ** - Expressions of Pink) and was extremely disappointed with what she received. The flowers were nowhere close to what was displayed on the website. See attached pictures of what was published and what we received. I reported this to their Customer Service and after a couple emails, Jim McCann, the founder responded back offering me a $20 "Savings Pass" for this. Am I stupid to go back to the store and spend more money to avail the $20 discount? What about the disappointment of receiving the wrong product in the first place? Try this gimmick with someone else! This is a straightforward case of wrong/defective product that should be refunded immediately.

I ordered flowers for my dear friend for her birthday. I placed the order at 1pm for same day delivery. They said it would be delivered by 7pm. I called at 7:30pm since no flowers arrived. They said for me to call back for an update. 9pm and still no flowers and they have no reason why. They said they would deliver the flowers tomorrow and call the receiver to say it wasn't my fault that I really wanted to flowers to arrive on her birthday. I couldn't believe they said this as if I would want them calling my friend. They ruined the night. I will never order from them again and hope people read this before they decide to place an order with them. I wish I would have looked up reviews on them before I placed my order.

I ordered flowers the day before to be delivered to my wife's office. I GET A UPS TRACKING NUMBER!? So they box up flowers and load them on a UPS truck at 6AM where they bounce around in the sweltering heat till they're dumped at the front desk of her office at mid-afternoon!? Nice try 1800FLOWERS!! WAY TO SAVE A BUCK!! TOO BAD YOU WON'T REMAIN IN BUSINESS TOO LONG WITH THAT PRACTICE. I'll support my local businesses, pay a little more, and use a local florist from now on.

Ordered flowers from the website for delivery Aug 27. Received confirmation flowers would be delivered Aug 27. On Aug 28 received phone call at 5 am, asking to call about my order. Called at 10 am and they said, "Sorry we don't have any shops that deliver flowers in Calgary." Gee, Calgary has a population of 1 million people. Website should have said the order would not (or might not) be delivered.

I had bought flowers from this place via PayPal. 1-800-Flowers got the money from my PayPal credit but I never got a confirmation or order status.. I called 1-800-Flowers maybe 10 times asking what went wrong and for an answer. All they said was that my order wasn't processed but yet again they were manage to take out the money from PayPal??? $72! Bad experience and bad customer service. They don't even know what they're doing!.

I placed an order early in the morning (before 9am) for two flower arrangements for both my wife and mother-in-law just to do something nice. I paid the extra money for same day delivery and there were no errors in the delivery address. (Both were same address.) I was informed that they would be delivered between 9am and 7pm. I had told my wife and mother-in-law to stay home because I was expecting something to be delivered. When I got home at 8:45pm the arrangements had still not been delivered. When I called customer service they stated that the florist attempted to deliver them and could not which I knew was crap because both of them were home all day and by this time the florist was closed.

I have never taken the time to write a review but I was so bothered by the amount of time it took me to place an order that I felt the need to warn anyone that reads reviews prior to using a company. It took me 55 minutes to place an order for a Retirement basket and a Sympathy basket both going to the same company address. It was the most frustrating experience I have ever had trying to place an order over the phone. I would have placed it online however, their prices and delivery dates were all off. Terrible!!!

I had to get funeral flowers for a wake for the next day in the afternoon. They state they have "same day flowers and service". They have a special section of same days flowers available. I was ordering flowers on my account for two other relatives along with myself. It was a nightmare. I was on the phone with a polite young man and ordered the first arrangement in the colors that were told to me by one of my relatives. He said it would be there the next day, no problem, but it took him soooo long to get my information.

I ordered flowers to be delivered to a friend at a hospital at 7 am. I then received an email at 10:30 that the address had an issue because the recipient wasn't there. Knowing the recipient was still there, I called back at 11 am with specific instructions to deliver to her nurse and she would bring them to her and problem solved. Hours went by while my friend slept and when she awoke at 3, still no flowers. I then called back and was told they were "on the truck heading over now". Two hours later, still no flowers. When I then called yet again, I was told the same thing I was at 10:30, in which case I lost it because told him I had given them specific instructions 6 hours earlier. I asked for a full refund and still waiting to see if that happens.

I've never had a transaction go well with these guys. Most recently, they yet again fail to deliver and called me to let me know they can't deliver on the day they promised. They also advertise that they have a 4.2 satisfactory rating online which is complete bogus. Someone needs to shut these guys down.

I ordered my flowers 24 hours in advance for my mother's birthday at her work. When I called her after work, I asked how she liked getting her flowers and she said that they were never delivered. I called to complain and they said that they could not look up my order because another customer service person had my account open. No, I do not want flowers to be delivered the day after my mother's birthday to her place of work. That is embarrassing for her and the delivery company. They claimed they had an issue and no number was provided. I have an email with my number, her number and my email address in the order confirmation. At this point they are not letting me cancel my order and are trying to schedule for delivery later in the week. Again, I just want to cancel my order and get my money back since they did not deliver on the day I ordered.

I received DEAD flowers from 1-800-Flowers.com from my banking institution in August 2015. I contacted the CS department and they informed me they would take care of it immediately. I explained that they could NOT send flowers in a box to Louisiana in 100 degree heat with a heat index of 115, thru UPS. They would be sitting in a truck with temperatures of 120 or more; DID they listen? No, they sent a SECOND DEAD flower arrangement. After 7 phone calls to customer service; the issue wasn't resolved. Then a local florist contacted me stating they had a fresh arrangement for me and would be delivered on a Saturday morning; I will see what those flowers look like on Saturday. I will be calling my banking institution and letting them know to change their corporate account, because "recipients" of gifts shouldn't have to spend hours on the phone trying to make a correction.

I placed an online order for flowers and this company charged my card. They never delivered the flowers. When I called to cancel the charge, they said it would take 7-10 business days to reverse it. I ended up having to dispute the charge through my credit company. This might be a fraudulent company.

Had a call from 1-800-Flowers canceling my order on my cell. When I called in they denied I was offered an upgrade and they said "You had told them to call back." They stated they tried to call another number which was my office but no answer in the evening. I told customer care that was a lie and asked to speak to a supervisor. When I spoke with one, told them that was a lie as we have voicemail & I didn't appreciate the business documenting false info. I also happened to be in my office late watching a webinar and saw a patient late! I demanded an immediate refund in full and would not use them ever again.

I ordered flowers for my sister's birthday a day before. She lives in a Special Care home and she is not well. Will this be her last birthday? I don't know!! I found out through calling her that she did not get my flowers. I was VERY ANGRY. They said they didn't have any florist in that area that they had worked with... and OOPPPS someone should have called me and didn't. NEVER AGAIN.

Had order flowers 5 days in advance for my granddaughter's 16th birthday. Got a call late today (on the day the flowers were supposed to be delivered) telling me they couldn't find a vendor to fill the order. Really? In a large city with lots of flower vendors? Too late for me to re-order from someone else. So my question to them is: "How many times do you get a chance to re-order flowers for someone on their 16th birthday?" Their customer service people were fine. Tried to work with it but it's done. I'm just so disappointed. Don't ever use them.

I ordered flowers on Mon. from 1-800-Flowers online, order for delivery same day. I received 2 calls on Mon. that they did not have the pitcher as in ad. On both phone calls, I told them "No" I do not want the flowers thrown in a vase as it would ruin the whole presentation of flowers. Both reps ended the call saying they would check around and get back to me. It is now Wed. with no phone call back and no delivery or follow through. I called again. Same message from rep - put me on hold (another rep picked up but couldn't do anything as account was opened yet by previous rep) - now waiting for another call back... Not worth the hassle - Recommend you deal with your local reliable florist. No resolution. Cancelling order. Much more to say but need to limit my review.

This is a follow up to my previous review. The company did respond to my comments and the flowers did show up. UPS left them on the back door step without notifying anyone that they were there. If I had not contacted my cousin inquiring about the flowers she would not have found them outside. So I'm laying the blame here with UPS. I have seen pictures of the flowers and they are nice and my cousin is happy. But if I want something delivered early from 1-800-Flowers I will request the delivery for the day before.

My wife ordered flowers for her sister who was in the hospital. She was told they would be delivered the following day between 9:00 am and 7:00 pm. At 5:30 pm the following day she received a phone call stating that no delivery address was given. I heard my wife repeat the address twice when ordering. Why would someone order flowers without an address? She was assured that the flowers would be delivered the next day. The next day 1-800-Flowers said that the flowers were delivered. They were not.

There was another problem with the flowers at 1800 Flowers this morning. I did not know that you are licensed by any local florist. This was a lot of trouble for nothing. Please do not contact me again. I was asked to provide the former delivery in exchange for a new one. Your company rips people off. I hated the flowers that I spent almost a hundred dollars on. Do not contact me with any promotional materials in the future. Do not send me any complimentary anything. Your company should be ashamed of themselves. The bouquet was nothing like it was represented as online. And now you are giving me trouble with this re-delivery which I did not solicit, stipulating that there needed to be an exchange. I beg to differ the 2nd bouquet should have been an apology because the first one was sub par to say the least. Please stop ripping people off. Do Not contact me again. I am spending my money elsewhere from here on out.

I ordered same-day flowers for a birthday. It was a last minute gift idea that I paid for online before the cutoff time for the florists. The delivery was guaranteed by 7 PM. I checked and checked, and there was no tracking information provided to me. I called their customer service and all they said was sorry, and that they would do a refund. I never got a refund receipt and they promised a $20.00 gift certificate that I never received either. I would have been more understanding if customer care reached out to me and told me the florist wasn't able to make it, but no one ever did. Very disappointed.

My son is a member of the United states air force and is stationed in korea. His grandmother passed away and his shop ordered flowers for the funeral thru this company and we never received them. Upon his shop chief calling them to question why the flowers were never received he was told that the arrangement that he picked they didn't have one of the types of flowers for that certain arrangement... So he ordered them to be delivered to his home address since the funeral came and went and a week later they still were nowhere to be seen. And when we let the shop chief know they were never received again he called to get his money back and they didn't want to refund it... I am appalled at the repeat our military members are treated and scammed by people. They would have never known they were never received had our son not told them.

2 times now we have ordered from them, the order was never delivered. We call and no one can help, they all say something different. If you ask to speak to someone who does, a supervisor never gets on the phone. I was left on hold 8 times from 4 to 10 minutes then it just hangs up! I will NEVER use them again or any company that's associated with them! Not to mention, not one of them was American so it's VERY hard to even understand them!

I placed my order for product code 100589 "Warm Sunset Bouquet with Blue Mason Jar" on July 21, 2015. I paid and was told that the order would be delivered July 22, 2015. I read an email July 23, 2015 stating that the product was unavailable and not delivered. I called and they said that the product would not be available until August 4, 2015 and they would waive $14.99 service charge. That date was not what I ordered so I requested a full refund. I was told it would take 7-10 business days. I then requested an email stating that I was receiving a full refund. I was told that I had to wait at least 24 hours. GRRR!!!! I am angry.

I went online and ordered a flower bouquet for my Aunt's birthday - it was a lovely arrangement. When my Aunt got the arrangement she sent a picture and I was appalled - it looked nothing like what I had paid $70 for online. It looked like it cost $30. I contacted 1800Flowers customer service on the 13th (today is the 22nd) and they said they would issue a partial refund. I've called 3 times and have received no credit. Today I have been on hold 32 minutes and still listening to music. Don't waste your money for the NO CUSTOMER SERVICE at 1800Flowers!!

Currently, the company is served with court documents over stating fees. Along with Bloomnet.net. They discount flowers and offer free delivery where do florists pay for delivery and do not get much of a discount on flowers.

I ordered an arrangement for my daughter-in-law for her birthday. She was at work and they left it on the doorstep in 100° weather. The arrangement was pathetic. It did not have the flowers in it I ordered and had cheap ones in it I did not order. It looked NOTHING like what I ordered. I sent a picture of what was delivered and explained what happened. Nothing was done to make it right. I should have just given my daughter-in-law the $60. Terrible company and TERRIBLE Customer Service. Save your money and DO NOT ORDER FROM 1-800-Flowers or should I say 1-800-FRAUD!

Read all of the reviews and it's pretty much my story. Ordered flowers 2 days in advance for my daughter's birthday. They arrived after she had left work for the day (and after their guaranteed delivery). Since she would not be back for several days, I asked for a full refund since the flowers would be dead by the time she got them. They refused, offering only 1/2 of price paid for refund. When I told them this was unacceptable - they said the only recourse was to go and pick up the flowers. I told them, "Fine - as long as I get a full refund I will just order from someone else so that she has fresh flowers when she returns." Also this will hopefully cost them money to retrieve the flowers. Bottom line - as others have said - regardless of the money - it is the disappointment that my daughter did not get her birthday delivery on time. These people should not be in business.

I ordered an arrangement two days prior to mine and my wife's anniversary. I expected she would receive them some time around 10:00 to 11:00 A.M. The whole day went by and all I heard from 1-800-Flowers is "they're in transit". This is July 15th, not February 14th. There's no excuse for this. This company is nothing more than creative marketing with no regard for the end results. Great philosophy and advertising but poor execution.

I spent more than a half an hour searching through flower arrangements for my wife's birthday. When I found the one that I knew had the "WOW" Factor, I ordered it in the largest size possible confident that she was going to love it. What she received was about half of the size and completely in the wrong colors of flowers and looked cheap like something you would buy at the grocery store. I emailed their customer service department and let them know how completely dissatisfied I was. I told them I wanted a full refund. Instead they offered to resend the correct flowers the next day when it was no longer her birthday. When I disagreed with that, they offer to give me back 14.99 for their service charge, on an arrangement that was well over $100.

Ordered via internet an arrangement for my mother in law to be delivered to a hospital. My husband went that afternoon. Sent me a photo. No where close to what was ordered. I called customer service immediately. Rep checked and noted no notes about changes. Apologized and stated correct arrangement will be delivered tomorrow. Husband goes back. Same "dead" flowers there. I called customer service again. Was told no florist in the area could make this arrangement. Options: have FedEx deliver, send another arrangement or cancel and be refunded. I asked for refund. Checked my credit card account. 1-800-Flowers credited all but $40! Not my fault so said florist didn't pick up wrong arrangement. Have used 1-800-Flowers several times in the past. But like I just said... they are the past! No more orders from me.

Horrible experience! I ordered flowers for a funeral, was to be delivered to the funeral home for the viewing but they never arrived. I wasn't even notified that the flowers weren't delivered. I found out when I called to verify if they were delivered or not. We re-scheduled another delivery date, now to be sent to the family's house (because by now the funeral was over), once again they did not deliver it! I set up a third delivery date, after 2 days of waiting and calling them 5 times to see if it was delivered, they finally tell me the florist doesn't want to deliver it because the location is too far. Why did they send the order to a shop that was too far? During a stressful/sad time, the last thing you want to do is call your flower company numerous times a day to see if the flowers you paid for were delivered! I could not make it to the funeral, and my flowers, my small gesture of condolence never arrived either. Will never use them again or recommend to anyone.

1-800-Flowers San Antonio is, BY FAR, the worst company I have ever had to experience dealing with. I just got off the phone with the manager after having to literally scream over him to demand my money back. UNPROFESSIONAL CON ARTISTS would be the perfect description for them. I ordered a beautiful sunflower arrangement for a girlfriend who lives in SA last Saturday due to the loss of her Grandfather. The flowers were supposed to deliver the same day. Of course, they did not. After emailing them several times throughout the weekend and on Monday asking for the status and why there was a hold up, ** finally emails me back with, "We attempted delivery - rec was not available - we will try again today." and that was it. The flowers were then delivered and left on my friend's doorstep for several hours in the beating-hot sun.

I ordered my friend birthday Yellow roses/Peruvian lilies 142509. Told delay. Sent 959745 complimentary, didn't want them. Finally got original order sent 953487, no words. Contacted 1800flowers and for 2 hours CS ** refused a refund.

I scheduled flowers to be delivered to my mom for her 60th birthday to California. The order shipped through Kentucky where it experienced severe weather and could not be delivered to her on the scheduled day. What the **? Why would I pay for a delivery service if it can be there 3 days after her birthday? What a joke. Will never use them again. Hope Google lowers their ranking...

I ordered flowers for a funeral services three days before the service. I received confirmation that they would be delivered. The day of the funeral service, after the services have started I received a call that the flowers could not be delivered. They offered to send something to the house but couldn't tell me exactly when a plant could be sent. Now we are not represented at the services that was out of state. Only compensation was an "I'm sorry."

1st experience - My husband was out of town for business and missed our 1st sonogram appointment. This is also our first child, so you can imagine, that he was bummed for missing out. He sent me lovely flowers that were to have a very special message sent with them. I never received any message, in fact, I didn't even know who the flowers were from. I had to call and ask him if he was the one who sent the flowers. It was very disappointing that I never got the message and he was upset that his words were never conveyed; especially with the price tag that's attached to ordering through 1-800-Flowers.

I placed an order to be delivered the day before Father's Day and the order was never delivered. The rep at 1800flowers claimed the vendor who accepted the order didn't deliver on weekends and so my father never received his gift. Why would 1800flowers give the order to a vendor who does not deliver on the required date? I am infuriated that I was never informed of the problem. Only after speaking with my father on Father's Day did I learn he never received the gift.

I have had the most disgusting, ridiculous unethical experience with this company. I ordered flowers on Mother's Day for my mom. I placed the order with a gift card I received from my company and my debit card. The flowers died two days after delivery. Mom called and complained and was told I'd receive half the credit back. I did receive half the credit back to my debit card. I called to ask why the difference wasn't provided and was told because a gift card wasn't a true form of purchase I couldn't receive that back. Of course I escalated. The reps were so rude and disrespectful to me. After spending (at that time) over two hours explaining to them how their negligence was not my fault they agreed to credit the remaining half to my debit card.

I ordered a cookie basket and paid extra for delivery in 2 days on my daughter's birthday to her place of work. When I realized the product had not been delivered on the promised day, I called customer service. The CSR expressed no concern or urgency about the situation and told me the UPS ticket showed "Printed" and gave me the tracking number. When I went on UPS, I realized this meant the product had not even left the building after two days. My daughter was not going to be at work the next day (a Friday) so she was not going to get her present until the following Monday - 4 days late. At that point, I patiently wrote a complaint on their website. The following day, I received an automated status email saying my gift had been delivered on time - giving the previous day's date.

Looks nothing like the photo. Paid $400 for 100 roses for my dying grandmother. In which I had to argue with the delivery guy to bring to the correct house because he left the roses with some unknown neighbor! On top of that my grandmother received roses with a bunch of little white filler flowers that her caretaker had to remove due to her allergies. The flowers do not look elegant. I paid for what I thought was an artistic simply beautiful round arrangement of just roses without the leaves, however when delivered it was not something that was worth $400. A nightmare of a service! And the quality is terribly disappointing!

I ordered flowers for my mother in a hospital at 1:05 CST yesterday afternoon. At 1:10 I called them to say that I never saw a place to add the room number on their website to which the person I was speaking with replied that I never actually submitted the order therefore he could not find it to add the room number. Then 5 minutes later someone else from 1-800-flowers called me to state that the delivery driver had left for the day and wanted to know if they could deliver the next day. I stated that my mother would only be in overnight and that the driver left early so they should have found someone else should deliver the arrangement.

I ordered a casket pillow for my father's funeral to be from his grandchildren. They were ordered to be delivered by 3 pm on day of viewing that was to run from 3-5 on that one day only. The pillow never showed up and so I called at 6 pm when I finally had a moment, and was told that they tried to call me at 4 pm but I did not answer so they canceled the order. I asked why they didn't call me earlier before the delivery time but she said she did not know. This was extremely upsetting, given the circumstances, and there was no correcting as the window was closed, literally, forever.

To make a long story short, my mom and I needed to place an order for a funeral service. We placed 3 orders with 1800Flowers. There were multiple issues with them: 1st, every single card had a SPELLING MISTAKE in it., and they were mistakes such as "forgetten", which not even a word! 2nd, the flowers were promised to be delivered at a certain time, since it was a funeral service, the whole time the operators at 1800flowers had no idea if my order had even left the florist. I was on hold for 45 minutes, at my work phone. Ended up missing the service, because I was on hold forever and I was not about to show up late to a service. 3rd, the flowers that were eventually delivered, LOOKED NOTHING LIKE THE PICTURES. They put cheap looking flowers in the sets like Daisies rather than more expensive looking Chrysanthemums. They must think their customers are either stupid or blind, because the difference was obvious.

I just now called them wondering why my order was not delivered for my mom's 60th birthday and was told that the local florist did not have the item, and they tried to find it at a different florist but no one had the item. 1) Don't offer an item you cannot provide, 2) A call would have been appropriate notifying me of what happened and giving me an opportunity to make a change, 3) Your smile guarantee is bs. All they wanted to do was deliver a different item tomorrow and waive $14..wow!!! What a discount! Ugh!! !What a poor company!

My daughter ordered a bouquet of flowers to surprise me, and be deliver to my resident for Mother's Day from 1-800-Flowers. She ordered them online. Saturday, May 09 2015 a day before Mother's Day my flowers arrived. They were very nice, but, it didn't look fresh and appeared to be old. Three days later, my flowers were totally brown. I will not order or recommend to any friends or family to order from them!

About 10 years ago, I used their service a lot and was very satisfied. Then I stopped -- flowers weren't delivered on time, there were problems with ordering on their website, especially when overseas (I live in Germany). Thought I'd give them a try again after all these years. Boy, what a mistake! After unsuccessfully trying to place two orders on their website on 3 different browsers and two chats with (admittedly very professional and friendly) customer service reps, I finally placed the orders with one of the reps via chat. I received email confirmations for both of my orders, to be delivered on May 26th (both to be delivered in the US, by the way). One order got there fine. But the other one never arrived, no delivery confirmation, either.

Placed an order online 5/8/15 to be delivered to my aunt whom had just had back surgery. Her flowers were delivered a day late on 5/10/15 (these were not Mother's day flowers they were sent to the hospital the card and the balloon both said Get Well.) They were supposed to be delivered on 5/9/15 I had to call to find out where they were I was told they were put on flex delivery. Upon receiving the flowers they were not what I paid for instead of receiving the "Flowers of Showers" that came in a cute watering can she received flowers in what looked like a basic soup can.

Ruined anniversary. I ordered the flowers plus add-ons a week before needed (May 25.) Nobody came, nobody bothered calling to tell me they weren't coming. I had to make several calls to request a refund for not doing their job and no explanation as to why nobody ever delivered. I was told they would update me; they never did.

I ordered flowers on Wed for Thursday delivery. Order was confirmed and then I received an email Friday after 5PM when all local florists were closed that they did not deliver the flowers. The florist had met their capacity?? Angry and humiliated that I was entrusted to ensure my family sent a nice flower arrangement and now humiliated that we were not represented. They offered 20$ off. What a joke. NEVER use them, especially for important occasions. Then I received a canned response. They obviously did not read my complaint. Indicated ** could receive flowers on another occasion. It was a funeral you incentive idiots. They should not be in a sentiments industry.

We ordered 2 different types from the 800-Flowers. First was on Time to Texas. No wrapping or vase just 2 dozen roses. There ya go. Next I was supposed to receive a $10 DISCOUNT for the second order. Which I never got. I returned phone calls several times and was told. I would get my $10 back and a $20 back and that they would redeliver to my mother an EDIBLE ARRANGEMENTS IN A COFFEE CUP. I'VE WAITED 2 FRIDAYS IN A ROW AT HER HOUSE FOR WHAT HAS NEVER COME.

I ordered flowers 2 days in advance for the staff of my son's school. Indicated that delivery is for school, which closed early on Friday. At 12:45 PM (!!??) got an email from 1800 flowers saying that my order made it to the florist (?!) and they are working on it. Horrible, horrible service! These flowers were my token of appreciation for the whole school year and 1800-Flowers didn't deliver.

I ordered Mother's Day flowers online on May 9, 2015. I spent $75 for a simple bouquet to be delivered the following day. I know the flowers were cheaper elsewhere but 1800-Flowers was the only company that said they could still deliver on Mother's Day. After I had entered the address for delivery, selected flowers, and written a message for the card, I was given a delivery date of Monday, May 11, a day later than advertised. At that point, I placed the order anyway. The flower didn't arrive May 10 or 11.

I ordered flowers for Mother's Day a week before they gave me a delivery date Friday May 8th. Never arrived. I've been emailing them calling them. I've been lied to, hung up on, told they are being delivered today. Today is May 20. There's still no resolution from them. I just want what I paid for...

First time I ordered from them the flowers didn't arrive for my wife's birthday. I couldn't get through to customer service so I called back to place an order and surprise, live operator immediately. They said their system was messed up and apologized. I asked to cancel the order. They said my wife was on the order so I needed her to call and authorize the cancellation. Hilarious. I tried again this year for my wife's birthday because of an AMEX reward offer. Again, no delivery and they couldn't tell me why. I tried canceling the order and they told me my wife will have to cancel it. My wife didn't receive the flowers that I paid $100 for again this year and I had to spend 45 minutes of my time trying to cancel and order and ultimately call AMEX and dispute the charge. Never again. If you have a special occasion you're sending flowers for - DON'T use this company. I can't believe they're still in Business.

Ordered GET WELL flowers to be delivered the same day. 4 days later I thought maybe she was annoyed and did not want others to know so I asked if she was upset with me. She was not upset at all. Never got the flowers. I got a refund. Never again.

I ordered flowers for my mom for Mother's Day well in advance of Mother's Day (over one week) and I paid extra to have them delivered on the Friday before Mother's Day. I realized that I never got a confirmation that the flowers were delivered. I called and was told that the local florist did not have the flower, I asked them "when was I going to be informed about this?" They claimed someone contacted me, yet I did not get any kind of call or message. I was then told that they would send the flowers from their farm and my mother would get it on Tuesday (after). I told them absolutely not and this was unacceptable since Mother's Day is not Tuesday. I was then told that they would replace what I ordered (100 blooms roses) with a dozen of long stem roses and could they add a balloon as an apology. I said that was fine as I had no other choice. They told me it would be delivered on Saturday.

I ordered flowers online for a friend's sick child. Or so I thought. My paypal account was charged, but I never got a confirmation number, order number, anything. I called customer service just to confirm, and they say they do not have my order. When I asked how and why they could charge my paypal account if they didn't get the order, the rep laughed and said that was not possible. I told him I had a transaction ID number, but he didn't want it. He suggested I take it up with paypal if they don't know what they're doing. I asked for a supervisor and was told there are none on Sundays. I contacted PayPal, and they cannot reverse the charge because it's already gone through. I now have to file a case with Paypal. I know I will eventually get my money back, but what a headache. I will never, ever use this company again.

I ordered flowers for my mother's birthday days in advance. They never arrived and when I called the company I was told "oh yeah sorry but the florist didn't have enough flowers for the order." I was never contacted about this and if I had, I could have picked something else out. This company doesn't care about its customers at all. I am so angry that my mom never received her flowers.

My son ordered flowers from 1800 flowers to be delivered on Mother's Day to my house. They never came. He checked the status and it said it was brought to my home but no one answered. I was home the entire day. I called them three more times and they gave me the same story. They would have them redelivered. It is now a week later and still no flowers. I told my son to just call and get his money back. This place is a joke. He spent over $100 and no flowers.

I downloaded 800 Flowers iPhone app today. I placed an order for flowers to be delivered to my wife. My credit card was charged and I did not even receive a confirming email or order number. Approximately three hours later, I called 800 Flowers because I was concerned about the non-receipt of an email confirmation. They were able to look up the order by email and telephone number. She told me the flowers had already been delivered and signed for. I found it strange because I had just gotten off the phone with my wife. My wife and daughter confirmed that NO flowers were received. I sent my daughter down to the concierge the building employs, the concierge confirmed that NO flowers were delivered. I called back 800 Flowers and they told me that they could not give me the florist's name or number and that the florist had closed for the day.

The company responded to my review here today and sounds like they sincerely want to solve the issue for me. Anyway, I don't want to bother with it any more. I simply wish they have never sent an email to me, after failed delivery, saying that I can't change the order or cancel the order and that was from an email called noreply@***.com. If sending from a "noreply" email address, at least you should leave in the message like "if you want to dispute your case, please contact us at ....". I guess that they bet you won't complain here on ConsumerAffairs.com so they just want to do things at their will instead of yours.

Ordered a bouquet of flowers for $150 and saw what was delivered. My order looked nothing like what was delivered to my daughter.

Ordered flowers at 1:30 pm today 5-15-15. Online information indicated they would be delivered today. Checked the online status at 3:30 pm. Status indicated they were in transit. Checked again at 5:30 pm and status then indicated EXCEPTION FOUND. Called and spoke to ** in Customer Service. She placed me on hold and called the florist shop. First, she indicated the florist tried to deliver and the hospital rejected them because it was too late. Then she asked if they could deliver them tomorrow.

I ordered Mother's Day/Birthday flowers for my mother in law on the 6th of May to be delivered on the 9th of May (day before Mother's Day). I stopped over on Mother's Day to see flowers that were already wilted and brown. I called the following morning and was assured that a new bouquet would be delivered that afternoon.... nothing. I called again on Tuesday and was told that the previous "customer service rep" did not actually process the order and that it would be delivered by the following day, Wednesday May 13. I even received an email stating the same.

After my fourth time placing orders with this company, having to complain they either didn't arrive or arrived dead, I've decided to write a review hoping that someone reads this and saves themselves the hassle. I only ordered from them multiple times because they kept giving me $20 gift cards for my hassle, but at this point, I have $60 in gift cards that I'm throwing away since they are useless. I'm convinced they will never get an order correct and am tired of talking to horrible customer service that can't understand you or speaks over you. This might be the worse company on this planet.

I ordered 2 bouquets for my mother and mother in law for Mother's day. I ordered them the Wednesday before they were guaranteed next day delivery. They NEVER were delivered. So I called next day. They messed up the order then after being on hold for 40 minutes the conclusion was promise of them both being delivered the following day. No flowers again. I called again, another 45 min wait, another hour on phone just to be told "I can see you have contacted us... our apologies..." then they go to tell me the bouquet I already paid for both. Mind you but one was out of stock not available.... which I chose for a special reason. Now I'm crying more upset. They said sorry. Said will upgrade to a different bouquet and the rest the same song and dance.

I ordered an arrangement to be delivered on the 16th. I called Monday and asked if they could change the delivery date to the 13th since the order hadn't been shipped and they clearly state this is possible on their website. The first rep I spoke with said it wasn't possible and kept telling me "This is how it's going to be." After listening to this for 10 minutes I asked for a supervisor only to be told, "He said he's too busy." Later that day I called once again, to confirm the delivery date, that lady said the first rep HAD changed it to the 13th.

I order flowers from them for Mother's Day on 5/7 with a delivery date of 5/10. They claim a delivery was made on 5/10 @ 7:20 pm. I never got it! So I called them up and spoke to someone who assured me they'd redeliver it for me next day. Well I waited and waited all day on my porch waiting for this delivery. Never showed! So again got on the phone with 1800-Flowers and was told they would have to check into the matter of why it wasn't delivered the second time. Lucky for me I have cameras on my house and did some searching and found there was no first delivery nor a second or a third attempt made.

Flowers 6 days late and still counting. No offer on money back. So...... talk to your bank and report a "charge in dispute". Your bank will investigate. As long as you did everything you can on your end. Explain that you have called, and did not receive service you paid for. You're welcome guys.

The notes (according to her) mentioned that the arrangement was delivered!

On May 9, 2015, I placed an order on 1-800-Flowers.com to have flowers delivered to my mother the next day, May 10, 2015, for Mother's Day. I even paid the extra shipping and handling for the flowers to be delivered the next day (Sunday, May 10th - Mother's Day). When the flowers did not show up on Mother's Day by 7 pm (as was promised by 1-800-Flowers) I called customer service to see what was happening and repeatedly got a recording telling me they were too busy to answer my call. I finally got through and spoke to a man who identified himself as ** who had no idea where my flowers were and said he couldn't contact the florist (What? 1-800-Flowers can't even contact their own florists on Mother's Day? Sounds fishy to me...) and offered me refund of my shipping and handling and promised me that the flowers would be delivered the next day: Monday, May 11th.

SORBET ROSES FOR MOM-36 STEMS BOUQUET ONLY (100704) - I ordered mother day flowers, next day delivery, received on time. However, the rose petals started falling right away from the box and the flower already went bad in two days.

I was first time customer before Mother's Day last week. Ordered Fruit basket and Flowers for my daughter-in-law who lives in Midland, TX. Couldn't wait for happy answer from my daughter-in-law. Instead, after she send to me a pics what she got - I found out it was wrong stuff (smaller size basket). Well, I got sad and angry. After reading reviews, was sure - never can find truth. Still… was calling on Monday to customer service. ** was the guy who got my call. First, he at least 10 times said "SO SORRY, we are going to fix it". And he did!!! I understand it was big mess around Mother's day for company. I got another delivery, at this time right size. So happy, thank you!!! I am going to be regular customer after this no matter what. Mistakes happened everywhere, most important, I was treat with respect and got best result. Thank You!!!

Though we have been divorced many years I ordered flowers for my children's mother, for the sake of my children. 1800Flowers did not deliver the flowers and did not call me to tell me they were not going to be delivered. When I got into a chat room with the customer service, he said he apologized for my inconvenience. Losing respect with your children is not an inconvenience - its appalling and life altering. I gave them a one star since I could not go less. I will never use this service again.

I ordered flowers for my mom and mother-in-law to be delivered the day before Mother's Day. The flowers sent to my mother-in-law were fine, but it was NOT at all the arrangement I ordered. I got an email from the company saying my mother's flowers were not delivered because the recipient was not at home. My mom was home all day! The company never contacted my mom to set up another day to deliver as they said they would. I have tried to call but cannot get through due to high call volume. I have sent two emails to ask for a refund, but I have never gotten a response. They took $180 for these two arrangements. I feel totally cheated. What a horrible company!!!

I ordered flowers for my Mother for Mother's day on May 8, 2015. I received an e-mail from 1-800-flowers saying they were delivered on May 9, 2015. Except they did not arrive! I waited to see if they would arrive on Sunday May 10, but they did not. I called on Monday May 11 and they said, "no problem, we're sorry, we will deliver them tomorrow." On Tuesday May 12, they had not arrived. My wife called them on Tuesday and asked what had happened. They said, "no problem, we will deliver them tomorrow Wednesday May 13." Today is Wednesday and the flowers have not been delivered. Mother's day was three days ago. My Mom and Dad have said, "forget it, cancel the order." I feel there is a lack of honesty and responsibility in their customer service. I will not order from them again.

This is the second year in a row that Mother's day flowers ordered by my niece for me did not arrive on time. Last year it took 4 days and them cancelling the first order and creating a new order to finally get the flowers delivered. This year, I called 1-800-Flowers at 6 PM on Mother's day and asked where my flowers were, the tracking information stated that they were "delivered". I was told that florists mark the order delivered when they load their trucks. They supposedly spoke with the florist on Mother's day and were told they were pretty sure it was on the truck and the flowers would be delivered by 10 PM on Mother's day. NEVER GOT DELIVERED!

Mother's day flowers were to arrive Friday prior. No flowers... daughter in law called. They were sorry will come Wednesday. Flowers came and box was damaged and pot was caved in inside box... flowers wilted. This is not the 1st time we've had problems. NEVER AGAIN.

I ordered a bouquet from 1-800 Flowers.com for my mom's birthday. She called saying that it was the most beautiful bouquet she's ever gotten in her life. She sent a picture of it, and I was blown away. It was huge, and the flowers and arrangement were gorgeous. She said they had used the best florist in the city. I will definitely be using them again, as this is a wonderful service.

I placed a flower order for my Mother in law online on Thursday, May 7th at 11:00 am and selected the "same day delivery" option. My order totalled $49.36. I received confirmation that the order was placed. The funds were immediately withdrawn from my account. The day went on and the flowers were never delivered. I contacted customer service that evening and waited on hold for 30 minutes. Once I got a customer service rep on the phone, she spoke very broken English. She apologized for the order not being delivered but never gave a reason as to why. She changed the delivery date to the following day and assured me the flowers would be delivered the very next day between 9:00 am and 7:00 pm.