The Bouqs Company
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About The Bouqs Company
The Bouqs Co. is an online flower delivery company that sells arrangements throughout the United States. By partnering with local growers, The Bouqs provides customers with a shopping experience based on sustainability and service.
Pros & Cons
- Attractive arrangements
- Subscription options
- Single purchases can be pricey
- Expensive delivery
The Bouqs has simplified buying flowers with online delivery and subscription services. While delivery can be expensive, its arrangements are fairly affordable and designed well.
Top The Bouqs Company Reviews
She loved it!!! Was especially thrilled with the succulents that were included that she planned to plant! The flower bouquet was beautiful and Mother-in-law was so pleased… now th...Read full review
The ordering process was very easy. Bouqs has a great selection to choose from. The order was delivered as promised. Good communication from the company regarding delivery… Flower...Read full review
What is The Bouqs?
With a wide variety of flower and plant types, plus immense flexibility offerings, The Bouqs Co. offers true flexibility when it comes to celebrating life’s moments. Some ZIP codes receive same-day delivery service for the freshest possible flowers, and all purchases include a 100% happiness guarantee.
How does The Bouqs work?
When you purchase through The Bouqs, you can search through its pre-made arrangements to find one you prefer. You can narrow your search by favorite flower type or occasion. Then, choose between an original, deluxe or grand arrangement, depending on your budget and the size of bouquet required.
Bouqs offers free shipping for subscription orders. For nonsubscription orders, there is a $15 fee for customers who have a registered account on Bouqs.com. Guests who check out without an account have a $25 delivery fee. The Bouqs offers same-day or next-day delivery for some ZIP codes.
The Bouqs subscription cost
With The Bouqs’ subscription plan, customers choose one of three sizes they want to receive or send to others every month. Prices range from $44 to $69, which is about a 30% discount from its one-time services, and the cost includes free shipping.
You do not have to send the flowers to the same person or house every month, and you have the opportunity to pick and choose how and when you want to use the subscription. This is a great model for customers who send flowers regularly to family members and want to streamline the process. Delivery can be skipped or canceled at any time as well.
The Bouqs FAQ
How does The Bouqs work?
With The Bouqs, customers choose a flower arrangement from its vast array of options to send to themselves or others. The fully online service makes it easy to find and send flowers.
How does The Bouqs deliver?
Fresh Bouqs are shipped in a box by FedEx. Artisan Bouqs, which are designed by local florists, are delivered by a local carrier similar to traditional flower delivery.
How long do The Bouqs’ flowers last?
With proper care, flowers from The Bouqs should last between five to seven days. Some flowers, like zinnias, can last up to four weeks.
How much is a The Bouqs subscription?
Customers can choose between three different subscription options: Original for $44, Deluxe for $56 or Grand for $69.
Is Bouqs a good company?
The Bouqs is an affordable and convenient option that offers a streamlined service that is easy to understand and fairly cost-effective. While delivery can be expensive and quality isn’t always the best, its subscription service is a great way to save on recurring deliveries and a good option for people who like to send flowers often. Plus, the 100% guarantee ensures a refund if the flowers are damaged. For most people, finding someone to send flowers to once a month (especially at only $44) is pretty easy.
The Bouqs Company Reviews
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The flowers are super beautiful and thoughtfully picked out, they arrived in perfect condition even through the mail. The gorgeous and professional arrangement was done flawlessly. Packaged with care. Very happy with it. I have received multiple compliments on them even though I just got them the two days ago!
Thank you for your kind words! It's our pleasure to bring you unique, beautiful and sustainably sourced arrangements. We appreciate you sharing your experience with us!Best,
I've ordered from Bouqs several times and have always had a good experience. This year, my Mother's Day was crazy - my daughter was graduating from college and we were going to be out of town - but I wanted to make sure I sent my own mother some beautiful Bouqs flowers - and ordered them well in advance to make sure I wouldn't forget her special day! Somehow, my home zip code ended up on the order - and the flowers never got delivered. When I realized this happened, I got in touch with Bouqs - who offered to send her a complimentary replacement bouquet once I gave them the correct zip code. What a great Mother's Day present for me! Although the flowers will be late, they will be beautiful as always, and I am touched by the generosity The Bouqs Co. showed me. I will forever be a loyal customer as a result.
We appreciate your kind words and support! Our goal is to deliver beautiful, sustainable Bouqs and excellent customer service. We are happy to hear that you enjoy our products and services. Thank you for being a valued customer and for sharing your feedback. We hope to hear from you again soon.Best regards,
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This was my first time ordering from Bouqs. I had considered other companies (1800 flowers, flowers.com) which I have ordered from many occasions, but they were coming up short on both pricing and appeal. I remembered Bouqs from an ad and decided to check them out. I LOVED the selection. Absolutely stunning variety and I had a very difficult time choosing - I wanted one of each! I landed on the bouquet with the succulents that can be plants once the blooms faded away. I LOVE this idea! So innovative and NEW - I have never seen such a thing.
The flower arrived and were absolutely gorgeous and just as they were pictured. I am not in a position financially to subscribe for the monthly flower delivery, but I plan to eventually. I love the idea of a flower subscription - this is also something new that I've never seen before. I could continue raving, but I think I'll run out of characters :). Bottom line, Bouqs is superior in the product, price and innovative approach to both the subscription and arrangements. The communications are also playful and fun. I will be a repeat customer for life and will happily never look back at the other options out there. Thank you!!
This review truly made our day! We are overjoyed to hear about your fantastic experience. Thank you so much for choosing us in putting smiles on more people's faces! In the future, we hope to meet and exceed your expectations again!Kind regards,
This past summer I had won a contest with the oui product and had bouquet of flowers sent to myself. When I received them I was delighted with them. They were beautiful roses. White and cream with pink edges and just absolutely gorgeous. I did everything as was supposed to and set them all up Only to find the next morning that all of them had drooped. It is if they stood there were dropping their heads in sadness. And I didn’t know why. I was heartbroken. It took me a little while but I did decide to contact BOUQS And relate what happened to them just so they could make sure it didn’t happen to someone else. I spoke to Marvin S. He was a very sweet and very personable and very kind. He understood what I was trying to say and how I felt. He resolved the issue very comfortably and completely. I walked away very happy and satisfied also knowing that they will check into this and find out why it happened and make sure it never happens again.
They also treated me very well and put a smile on my face with a promo code for a future purchase. I look forward to using it and hoping that things turn out right. Looking at all their work and how beautiful the arrangements are I can’t help but think that this was a quirk and will not happen again. Thank you again BOUQS and Marvin S for making my day.
Thank you for your kind words. I'm happy to hear that you had such a great experience interacting with our customer support team, Marvin S. Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you taking the time to send us this fantastic review.Warm regards,
So this afternoon my monthly Bouqs subscription/floral arrangement arrived. My fiancée committed to giving me fresh flowers at least once a month, and after using several florists, we decided that Bouqs was by far, the best florist out there in terms of the quality of product, sustainable, responsibly-sourced flowers, and ease of being in the monthly subscription program. So this afternoon I open up my floral arrangement to find two dozen white roses - they're beautiful! Except I kept finding all of these leaves with holes in them. Holes like perhaps a caterpillar or something had been munching on the leaves. And I started counting how many leaves were like that, and lost count after seven, but there were a few more after that.
In addition, there were several petals that had the same munched-on or torn edges, and/or had green and brown-edged flower petals. (Not the guard petals). Overall, these roses were just not the Bouqs quality I am used to. Frankly, I could have gone down the street to my local grocer and bought two dozen white roses for $15 less, but with better quality. So I snapped a couple of pictures and left it at that until later in the evening. I'm a nurse caring for a mother who is currently on hospice, so I didn't expect to do anything with those pictures, and planned on giving the arrangement to my mom. But then I changed my mind.
I went online and went to the customer service chat. I chatted with a fellow by the name of Russel, who was VERY apologetic. And I told him, basically that these are first-world complaints, so I did not really want to complain as much as send them an FYI, in the event other customers also complained. I mean, I even looked beneath the leaves to see if there was a caterpillar or something, munching on these leaves. Anyway, he listened to my issue, and made a note of it on my account. He then did something so unexpected, but yet so very much appreciated. He allowed me to pick another arrangement on their dime. Completely free, in order to make up for this month's bouquet not living up to the Bouqs standards.
He reviewed my documentation of the pictures I'd taken and sent to him, and determined that they were sufficient evidence of everything I was saying, and was doing everything he could to make it right. Again, I didn't want to complain as much as just let them know that this month's bouquet just didn't meet the usually high Bouqs standards. He listened, sympathized, and went over and beyond to make it right. So I picked out a bouquet that I'm going to gift to my mom to place in her room near her hospital bed where I currently care for her. I hope it brightens up the room some, and puts a much-needed smile on her face.
I sincerely thanked Russel for his excellent customer service, and I really do appreciate him going over and above my expectations. I also appreciate that Bouqs gives their customer service reps the autonomy to do what he did. Few things are as annoying as a customer service representative who must go through a handful of supervisors in order to make something right for a customer. So, yeah, I would highly recommend Bouqs to anyone and everyone I talk to about florists. Between the excellent quality of merchandise to the outstanding customer service, Bouqs has come to be our favorite place to order fresh flowers that are responsibly-sourced, which is important to us. Well done, Bouqs! And thank you so much, Russell A.!
WOW! Thank you for your fantastic review. I will pass on your lovely review to Russell A.! Your kind words and 5-star rating mean so much to us, and we hope to continue to provide great service for years to come!Warm regards,
It has become very difficult to remember to cancel a delivery when I am not going to be home. Two weeks prior is not something I typically remember. I am in the process of rethinking my subscription. Perhaps I'll just pick up flowers at the grocery store when I want them. If you sent an email that allowed subscribers to confirm and deny each month's subscription it would be so much better.
Customer service has been incredibly awesome on all three occasions, the flowers have been beautiful EVERY SINGLE time and they last a long time. You have made a long term customer out of me with three separate subscriptions now. THANKS!
Thank you for your wonderful review! We’re thrilled to hear that our customer service has exceeded your expectations and that you’ve been satisfied with the quality of our flowers. Our commitment to providing fresh and long-lasting flowers is something we take great pride in. We'll continue to do our best to bring happiness to your doorstep with each delivery. Thanks again for choosing us as your online florist!Best regards,
The arrangements from Bouqs have been very beautiful. There was one time I received an arrangement I wasn’t too happy with, but the company heard my complaint, and quickly sent me a replacement. Overall I am very happy with Bouqs. The flowers are unusual and exotic and last a good while.. They arrive packed very carefully and are in perfect shape.
Thank you for sharing your experience with us! We are not only committed to delivering beautiful, sustainable sources of Bouqs but also dedicated to making things right whenever our customers have any issues with our products or services. Thanks again for your fantastic review, and we hope to continue to exceed your expectations in the future!Warmly,
I opted for Growers Choice Roses for my most recent monthly subscription delivery, and they were the best yet! I have been very happy with the quality and freshness of all subscription deliveries this year, but this one was outstanding.
Thank you for the #BouqLove! We are always committed to providing an enjoyable subscription service experience with sustainable and farm-fresh flowers for our customers, and we're happy that you appreciate the efforts that we put in. We hope to continue to exceed your expectations in the future!Best,
I ordered sympathy flowers for my mother-in-law last week and they turned out perfect. They live in a somewhat remote location so looking for a place that would deliver to them was at the top of my list of needs. I had received flowers the prior week from the Bouqs Co. Was very impressed with the delivery, flower variety, and overall quality that I decided to use them for this order. I ordered the flowers on the weekend and they were delivered Tuesday, flawlessly. The flowers were perfect and she is still enjoying them as they open up and become even more beautiful. Thank you!
We are overjoyed to hear that you are having a great time using our service! We always strive to provide the best experience for our customers, and we are delighted that you appreciate our efforts. Thank you for your wonderful feedback, and we hope to continue to exceed your expectations in the future!Best,
I received a replacement of beautiful tulips after first receiving tulips that never opened but instead just died...Customer service was extremely helpful and was able to send a replacement in a timely manner..I would recommend Bouqs to others for their beautiful flowers and great customer service!!
Thanks for your awesome review! We always monitor the quality of the Bouq that we deliver, and we appreciate you reaching out to our customer service team to improve the experience you had with your initial Tulip arrangement. Our goal is not only to provide beautiful, sustainable sources of Bouqs but also excellent customer service. Thank you for spreading the word about us!Warmly,
The Bouqs Company Company Information
- Company Name:
- The Bouqs Company
- United States