Nutrisystem Reviews

I didn't realise I was on a maintenance diet. Marquita is sending me info that will help me lose weight. The information in the SUCCESS diet was confusing. And not helping me. I think this new diet with all the little squares and not knowing the calories could be a lot easier. All I have done in 3 days is gain one pound and lose one pound.

I canceled this 02/12/2018. I repeated the cancel of service several times after that. Just could NOT get Your people to cancel out this Service. I'm Not paying anymore. I went North in May and You continued to send Product to FL. I had to hire a person to mail back the package You sent. They throw away the frozen package because You would not take it back.

Olivia was great taking my order. She also gave me great advice about planning my own meals. Making sure I have all the appropriate food items for the meals. Also sent me an e-mail giving me food list. Thanks.

I spent most of my adult life around 125 pounds until 5 years ago when my thyroid stopped functioning normally. This led to a lot of weight gain very quickly. After 4 years of trying to lose the weight myself, I gave this program a try. I have now lost 50 pounds in 7 months. I would, and have recommended the program to others.

I tried this program and became very sick. I had stomach issues the entire time from bloating stomach aches and dysentery every day multiple times per day. This is a very unhealthy way to lose weight. I called in and cancelled my order and they charged me a cancellation fee on PayPal and I did not authorize the transaction. They also said initial that I could keep the food when speaking with the first customer service rep.

Some of the dinners don't taste very good, especially the supposedly Italian flavored ones. The Italian sauce is bland. I tried to not re-ordered the ones I didn't like for my 3rd shipment. The "baked" bars are not very good either. But I like the structure of the system--I don't have to use a lot of self-control.

I had zero weight loss and wish to discontinue membership. I needed the discount of the auto-delivery to afford the program. I am not allowed to discontinue a program that is not working at all for me and cannot afford with no results.

They sent me a list of the included in the Turbo package. That amounted to 21 separate items, most of which were either a breakfast bar, or muffin, or a lunch bar, dinners were a list of Meals ready to eat some were like Military Meals ready to eat. But no one every called me to talk about the issue. They did not respond to my last entry which is fine. From what I can see this company is more about making money, and really don't care about customer service. I will do my two months and then go back to Healthy choice meals,if they treated me better they very well might have had a customer for a long time.

I have to say I was quite pleased when I lost 30 lbs. I never would have been able to do it on my own. I'm on disability, was unable to do much. I only got worse sitting around doing nothing. I saw a picture someone took of me, and I knew I had to do something.

Received a letter along with the order stating that my frozen foods would be shipped separately. Box delivered afternoon on 5/31/2018. Called 6/15/2018 at 9:59 AM. Person on phone said my order didn't contain frozen foods. Said my next order could be changed to include frozen food. Based on the quality of the instant soups, cheese puffs, popcorn snacks, instant oatmeal, the value isn't there. Asked to cancel, told a charge of $125 will be added to my card because I had selected auto ship? and I called 10 hours too late past the 14 days and to cancel for free. So they don't hold to a written letter saying my "frozen food will arrive separately" but insist on charging me $125 for cancelation for claiming I signed up for auto ship on the website.

The customer service gentleman referred me to the dietary counselors for help. I emailed them and received 3 emails within an hour. 3 items had almonds in them and I am allergic to almonds. So, 3 replacement items have been ordered. Super fast service! I am thankful for everyone’s help in this matter and will recommend Nutrisystem to other friends.

Upon receiving my second shipment of frozen food, much was lost because no dry ice had been packed, as it had been previously. I called Nutrisystem requesting a credit, which they would not process. Instead they said the only recourse was for them to resend the order of frozen food. When the order was resent, it wasn't the frozen food, but instead the dry food. The company's attitude was one of indifference to me and their follow through to a mutually agreeable conclusion was pathetic.

My order of Nutrisystem was stopped, food never shipped to me, never received reimbursement of funds back from you. Can you help make this right? To summarize, monies were taken from my account, food was not shipped to me at my request, refund never was never deposited back into my account. What do I need to do to get my money back?

FYI I am 81 years old, a male and an RN still working. I found myself at 202lbs when I needed to be about 170lbs, started 3 month ago and so far have lost 17lbs. My experience has been: the whole thing is about learning food selection and portion control otherwise you will lose the weight and put it right back on. Most of the meals are good, one or two have been not so good and a few have been excellent, but they are providing you with a lot of variety and all and all the food is satisfying and convenient. Several people that know I am doing Nutrisystem have talked to me and one of the main concerns seems to be about the cost. It works like this, you are buying most of your groceries just one time a month, you will still need to buy supplementary vegetables and a few other things but in my case once I deducted junk food and fast food meals I probably am spending less.

I am trying to help my husband lose weight instead of having any surgery. Dawn was very helpful today when I spoke with her. I just pray to God that I can help him with his weight. I am worried and scared that I will not do it correct and he chooses the latter. Thank you Dawn.

I was very happy with the first two orders I received from Nutrisystem and have been losing weight at a regular pace. As with anything we eat, I didn't care for some items and liked others very much. On Friday I received an email saying I had through Sunday to customize my next order which would process on Monday. I was not able to go online until Sunday evening. Last time I customized my order I had to have assistance because my profile didn't show an order scheduled. They said I had multiple profiles set up so they corrected it. This time when I went online, same thing - no record of a pending order. I called and emailed but could not get anyone to respond. I listened to hold music until just before midnight when I gave up.

I received my first Nutrisystem order on Saturday in hopes for it to be a positive experience. Unfortunately it started off terribly. My first shipment came with dry food and ANTS! I've included some pictures for you to see. I figured maybe a package opened within the box, which might have attracted ants along the way, no packages were open instead there must be ants in their facility, which is how the ants got in there. Needless to say this has made the food delivered even less appetizing than I expected.

The person that responded to my email inquiry was helpful and polite. The person that answered the phone yesterday when I called was the exact opposite - she was rude, unhelpful, and extremely frustrating. I had some questions about customizing my order when I called, but she was so rude in the first 30 seconds of our call that I didn't want to stay on the phone to ask her anything else. My experience so far has been like that - either the employee I speak with is extremely nice and helpful, or the exact opposite.

While my inquiry was responded to very quickly I am discouraged that Nutrisystem uses artificial sweetener - not aspartame but sucralose is the same hazardous ingredient to the body. I did ask if there is a menu plan with items that do not contain artificial sweetener but have not received an answer. I’m thinking if I avoid desserts I will be OK but don’t have an answer.

NuMi - This app does not work on my phone. I don't have the most powerful phone and I think other things are taking up all the memory. Doesn't matter I guess, because I don't plan to use it. Too much of a pain in the **.

I called the counseling support line this morning and spoke with Sarah. She was FANTASTIC!!! I work overnight and was struggling with how to eat on my schedule and she gave me very supportive guidance, giving me many suggestions on how to adjust my Nutrisystem meals to be most beneficial for my weight loss progress as well as some great recipe ideas. She also emailed me a grocery guide which will be very helpful to me.

I would never do business with this company again! You said I chose automatic refill. I did not select this option. You evidently must deselect this option otherwise it is selected. Had I been notified prior to your shipping my second order, I would have cancelled. This again shows that you were deceptive.

Tried the diabetic plan but my blood sugar numbers dropped significantly so program did not work for me. I cancelled my 2nd shipment because of this but was told I would have to pay the $125 cancellation fee because I had to do 2 months. I ended up having to pay $152 to cancel. The whole experience was not a good one - didn't lose much weight, my blood sugar numbers dropped too low (50 at one point) & I had to pay money to cancel the 2nd month shipment.

NOBODY told me there was a 14 day time limit to get refund. It was suppose to be after a month on the program. I did everything just like the program said. I called at the time and said I didn't lose the weight. Said I go for another month total loss was 8LB. Not happy and will not be happy you lied and cheated me.

I spoke with a customer service Representative Bernadette, who assisted me with my questions and dietary concerns. She did an outstanding job of answering my questions and concerns. She sent me an email with information to assist me with making the proper decisions. I hope everyone has a positive experience like mine.

After posting my concern about the issue I was having with the Nutrisystem app, a NS representative called me directly to discuss. As with many interactive Apps, there are some technical limitations. I appreciated their caring enough to call me and we ended up finding a work around. The rep was terrific! I love NS and it is my ‘go to’ program when I need a little support with weight loss.

Reviews state that their product is wonderful, many a success story has been written. However, a wonderful product is practically useless if a customer struggles to obtain it, to the point of frustration. I've attempted for 3 days to order through the website, only to be consistently frustrated by a web page that is horribly slow to load, and can't complete an order as the site simply is broken. So, I attempted to order through my smartphone, which is an awkward process at best, attempting to navigate through a tiny screen.

I informed them that I could not do the dried foods due to a digestive issue. My doctor explained that it was no doubt a preservative being used. I have continued to try and reach someone via phone or chat. I finally sent an email which responded stating I needed to contact customer care. I tried that. No luck so I called the number to cancel the deliveries for now. I told that operator and she transferred me to customer care. Before doing that I told her I did not want to be left on hold. Didn’t matter. I was. I was only supposed to get frozen food shipped but lo and behold I got dried again then I emailed again. Got a response telling me it’s too late to return the stuff.

My experience so far has been wonderful. My order was easily placed and shipped to me with great packaging. I have to say that the food is quite good and filling. I appreciate the helpful information that is both emailed and included in my shipment. Customer service has been very helpful and timely. Overall, I couldn't be happier with my decision. Thank you!

This is a very good meal plan. I am very happy with my results and feel I am losing the weight in a timely manner. I am excited about the way I am feeling with the weight loss. I am going to tell my friends about how good the food is.

Not listening when I say cancel the plan - I called as instructed and was on hold for over 10 minutes. I like the plan but the difficulty of stopping the plan is a dealbreaker. I'm not wasting any time calling in. Very unfortunate as I have recommended the plan to several friends.

I tried Nutrisystem and found it did not work for me. When I tried to cancel, the gentleman I spoke with told me I could not cancel because I had committed to 2 months. I explained that 1200 calories was not enough for me because I work out. He said I could "add food" to my monthly plan. Mind you, a month of food is almost 400.00. I was having a very difficult time affording that, much less justifying it when I stayed starving! He proceeded to ask me how much my grocery bill was. When I told him my personal bills were none of his business, he became very defensive. He was rude and argumentative. Almost to the point of yelling over anything I tried to say. Needless to say, I am very sorry I tried Nutrisystem. In my opinion, it is a racket. I should have listened to my husband. He tried to warn me.

I have tried repeatedly to contact customer service over the last 2 weeks and have been unsuccessful. I received a coupon code in April for 25% off a shake order and it wouldn't work in May when I tried to use it. I have called and never got through, emailed several times and tried the online chat. Very discouraged.

Ordered $331 on April 2018 custom meals. Some are good, some tasted horrible. They automatic charged me another $331 in May for auto-order, fine, I did not read it careful from beginning. Then I had to call to cancel auto-order because I could not do that on my account with them, I could only delay order instead. Called, they said order already placed, can't cancel. Fine, I said cancel the next one and remove me from automatic order since I want to choose whatever I like and whenever I want to buy.

Was very unhappy, which you already know. Will be talking to my lawyer again, about the extra $125.00 charge. I will be sure People I know don’t fall for your deceptive program. I did everything as was recommended, and I’m very active at work, and at home.

I was charged about $30 more on my 2nd order than the 1st. I asked customer service twice why and never received a response. I've been on this program over a month and not lost anything. I requested to cancel my subscription in writing, which should be much more official than verbally and was told I had call to cancel. That is ludicrous and a waste of my time. I shouldn't have to call and be pressured to keep my subscription especially if I'm not successful with it. I'm not happy with this entire experience.

Week 1 and 2 - There have been items missing from both of my shipments. And my customer service experiences have been unsatisfactory. Emails have not been answered in a timely manner, I had a hard time connecting to counselor chat and was put on hold indefinitely when I called customer service.

I have called and no one can tell me when I can expect my other order. It has been billed already though. I wanted to start with my husband and can't. We are elderly and my husband does not have an email. I had to create an account to place 2 orders.

I called for advice and Shirley was awesome in helping me. Just started this and didn't want to think but I see that I will eventually have to. Her advice helped for a bit longer. Lol. Will use the lists she sent me. Thank you!

I placed an order in early May when I was in the States since I reside in the Bahamas and you do not deliver to the country. I asked for a 2 month supply. Asked for everything to come at once (frozen/non frozen etc) which I was also told they can do. The person (I think his name was Joe) who placed the order for me guaranteed the product would be delivered no later than Monday May 7th knowing I was leaving the country on 5/8. The place I wanted it delivered to was a friend's apartment we were renting until Tuesday 5/8.

The food is terrible and overpriced for what it is. Had to do 2 months (the second month being MUCH more expensive than the first for the same food) to avoid a $125.00 cancellation fee. I figured I would eventually eat the food that I've received, but honestly most will end up in the trash. Called to cancel and it took 20 minutes on an automated menu just to get to a real person, and once they answered, there was another 20 minutes of questions and badgering as to WHY I wanted to cancel. My answer to every question was, "I'm not satisfied, please cancel my order." Finally got them to cancel it and give me a confirmation number, but from other reviews I've read, I wouldn't be surprised if they end up still charging me and I will have to spend another obscene amount of time to get it resolved. Would not recommend Nutrisystem to anyone.

Christina was very helpful and courteous and provided the information I needed in just a few minutes via email. I am a returning dieter and couldn't find my tracker book. Thank you for the tracker information and the encouraging words.

I purchased food from Nutrisystem in 2017. I was not satisfied, so I returned the uneaten food pursuant to their instructions. I did not receive my refund apparently due to an oversight on their part. I contacted Nutrisystem again and they responded promptly and apologized for the oversight and assured me I would receive the refund as soon as my credit card company processed it. I am very grateful to get this matter finally resolved.

I received an order that I would not have ordered. I've been unable to speak with anyone regarding this event. Please call me and leave a # that's answered by a human to discuss my above order. I stayed on hold 4 times for over 15 min each.

I was so angry that I didn't get my money back guarantee, so I posted a review here. Lo and behold, 2 days later I was contacted by Nutrisystem trying to get my problem solved. I was treated with sincere, and great courtesy. Much better than how I was treated over the phone. They sent me a return label, I packed up the food I didn't eat, and sent it all back. I received my money back today with a very nice email notification. I am extremely impressed. I thought I'd just had an extremely expensive lesson learned, but Nutrisystem really does mean it when they say "Money Back Guarantee." I'm living proof. Thank you Nutrisystem! But, I still do not recommend that TurboBoost food. Don't waste your money on it.

I started Nutrisystem for weight loss. I have never tried the product and prior to placing my order called customer service to make sure I knew what I was getting into. I spoke to a woman named Celia. Celia's main concern was getting my credit card information. I would ask about the plan, she would ask for payment, I would ask about deals, she would ask for payment. This should have raised a red flag. I was shipped my initial order, nothing was said about this being a contract, nothing was signed, there wasn't any verbal agreement that Nutrisystem would continue to take money from my account without permission. Nor did Celia inform or offer any of the current promotions Nutrisystem had at the time.

Most of the counseling has been excellent. The food is good. My experience with your delivery agent has not been so good this month. My frozen shipment was left setting in the sun and the delivery person did not ring the doorbell to let me know it had arrived. My other box has been laying in a warehouse in Kansas City MO for 4 days and the last time I looked it says delivery is pending. I wonder if my complaint against them has put me on a list. I did bring it to a counselors attention yesterday, my second complaint about them. I have done fairly well on the program--to date have lost 25 pounds and will weigh again tomorrow. Thank you for your attention to this matter.

Great to have a professional nutritionist to talk with. Becky answered all my questions and concerns. Thanks Becky. I would like to give a small feedback, as I have high blood pressure issue, your food needs to have a lower sodium count, because my bp went to 228/116 after about 10 days on your foods... Thank God I was able to resolve it with my cardiologist, but now have three more bp meds to take to get my bp under control again...

Nutrisystem worked with me to come to a mutal satisfaction. Thank you for the prompt attention.

I think the two websites, NuMi and the ordering site have a poor user experience. They don’t work well together and the interaction is clumsy. Numerous times the promo codes do not show up in NuMi. Ala carte discounts do not show up and force me to chat with the reps. If I didn’t get free rewards, I would not use the site. Too much time is spent on promotion and not enough on quality on user experience

I was talked into trying out Nutrisystem as a buddy and I were losing weight together. We bounce between Keto and Paleo but decided to try Nutrisystem out. We figured we'd try for a month and decide from there. Somehow I got put into an auto renew plan for $400+ and when I called to cancel, they are charging me $150 to cancel. I wouldn't recommend Nutrisystem to anyone after my billing experiences. If you want to be on a Nutrisystem type diet, just control your portions and have a high fiber diet to curb hunger. That's all their meals do anyway. So save yourself the money and the hassle of their auto renew policies/cancellation policies. Stay away or your wallet will lose more weight than you will on Nutrisystem.

I returned an order back in January 2017. I never received my refund. I called today and the person I was talking to hung up on me. I am due the money. I returned the amount of the order I had not eaten.

Great plans and service. When contacting Nutrisystem, they are always very helpful. I was on the program many years ago and was very successful. I would recommend Nutrisystem to friends so they could be as successful as I have been.

I love Nutri and it works (5 months and 37 lbs so far) but the customer service is a joke, if a mistake on their end occurs you will never get your money back! A promotion that I was told was applied was not so I asked for the issue to be fixed and was told it was but then the following month it again was not, so I questioned it again and was told the promotion was only for new customers (okay no problem, but I was a new customer when the ongoing promotion was suppose to have been applied 3 months earlier).

Robert helped me sort out the products for Turbo week, listed what I needed to do to restart, reset my NUMI app for Turbo week and emailed me the start-up guide. He was so helpful and courteous!! He is a very valuable asset to Nutrisystem.

I was unsure of what I needed to do to start my plan. Robert was very helpful, patient and knowledgeable. I am starting a week late and Robert suggested I change my next shipment date to avoid having too much product. I appreciate good customer service.

Weight loss program - I spoke with rep by phone & made it clear that I only wanted to try food for one month. I chose deluxe foods at upgraded price. Received cheapest food so for week one. Food is disgusting. I called upon receipt of foods when I noticed auto reorder on packing slip. They said I had agreed to that when I clicked their online agreement. Food cost me twice what I had agreed to and 75% of it went in the trash - inedible.

I ordered my Nutrisystem before I left for vacation and had it sent to my house for my house sitter to store for me while I was gone. She opened all boxes and put it away. My turbo takeoff box had been emptied and I had no idea what was in the box. I emailed Nutrisystem and I received a response to my question very quickly. I am very impressed with how quickly my food was shipped to me and how quickly someone responded to my email. I look forward to my journey with Nutrisystem.

I contacted Nutrisystem and Olivia ** responded to my e-mail. She was very helpful about my concerns for customizing my order. She also offered daily help from Nutrisystem if I need it. Thank you for being there for me. I lost 11 lbs. so far since I started in March. 145 to 134.

For the first time out of many orders placed, I was having trouble using a code earned through the Numi app. I contacted customer service and they responded and resolved my issue promptly. I am very happy with the assistance I received.

I've been working with your people for the past week and no one has been able to make it happen. I've made numerous phone calls and sent several emails asking someone to give me workable passwords. I've been given three different password none of which work. I send things back at least once a month and have never had the problems I've had with you. I just want a shipping label for the non-perishables I want to return. I would appreciate a call from one of your agents that can help me.

the company resolved the issue.

Ripoff, food delivered to empty house! program cancelled last month but food delivered anyway, customer service that takes calls doesn't answer over 20 minutes on hold, however if you call to order food they answer in less than 4 minutes, fraud and rip-off by design, refunds held until they charge you again. I was told by the order department that they show I called last month but there is no record of what was said???? I cancelled my order and your customer service department once again FAILED to do their job. Always the same excuse, "We have a high volume of calls and are doing our best." Well this time the frozen food will rot the other shipment will just sit there and the charge is being disputed, Next is the social media posting that outlines the EPIC fail! Lots of money for commercials but no money for customer service.

This is ridiculous. I've been trying to cancel my orders for a month. The line one of your reps told me to call (800 585 5483). ALWAYS rings busy. Do not ship me anything. I won't pay for it and won't return it without you providing shipping cost. We clear here?

I ordered Nutrisystem for one month. I was unaware that this meant that the company would continue to charge my credit card and send food every month. I did not care for the food and although I followed the plan exactly as it was laid out. Lost very little weight in the first 2 weeks. I called to cancel the plan and make sure that they did not send me any more shipments. I was told that if I cancelled there was a $125 cancellation fee. I would like to make sure that anyone considering signing up for Nutrisystem realizes that their weight loss claims are exaggerated and that you are setting yourself up to spend a great deal of money (well over $300 per month) and they make it very difficult to stop doing business with them.

I requested a cancellation within the 14 day required. I was told by the 1st Nutrisystem rep I contacted that there would not be a problem. I explained that I had toss the original shipment container (thinking I was being fair.) He (the rep) actually thanked me for my fairness. I ASS-U-MED all was fine and forgot it (Big mistake). I received an email telling me "my order will be there within a week."

Omg, I received a coupon that clearly states $249/Every shipment. When I order it says $289. Called them, they say $249 for women. It doesn't state that anywhere on the coupon (man/Woman). Classic bait & switch. Problem Nutrisystem, that is illegal in the state of California

Decided to do a month of Nutrisystem to see if it was doable. Was not impressed with the food or the small portion size. Cereal packets could fit in a shot glass. Totally not worth the price I paid. Always hungry 30 minutes later is not what I call a diet. Noticed on my bank account Nutrisystem sending out a second round and I immediately canceled. After canceling the $357.98 worth of food. I'm billed an additional $125.00 to cancel the order. Should have read all these negatives in Consumer Affairs before ordering. Seems everyone is having issues with this $125.00 billing. Seems like a racket. "You don't like our food, we charge you a fine". Like all the other comments from Nutrisystem Customer Service, highly doubtful I will be contacted.

I am writing this review with regard to Nutrisystem, which I requested and purchased over the phone on April 20. I have had problems keeping the weight off all my life, and debated whether to try Nutrisystem, but since it sounded easy, and you could lose weight fast, I decided to give it a try. The representative I spoke with suggested I get the “Weekends Off” Plan since I only wanted to lose 15 pounds, and did not want re-occurring shipments sent to me. When I received my food on April 27, a letter was in the box that said “welcome back” which I didn’t understand, since I had never been on Nutrisystem before.

I was applaud when the items arrived. I was waiting on a second box of frozen items which never arrived. $360 for what was received is downright unacceptable. You sure paint a different picture in your advertisements. 1 box on noodles and cookies. In addition, I ordered the Men's Diabetic plan and I received a Woman's plan. So frustrated, I cancelled the plan only to find out that I am now being penalized an additional $100 for withdrawing. Shame on you. All you are doing is taking advantage on struggling people. Shame.

I received an incorrect order from NutriSystem. I called to request an exchange and have currently been on hold for over an hour. Not one person has picked up. I proceeded to "chat" with a representative online whose only advice is to "try calling at another time." I get it now; this is done on purpose so that they can deter people from attempting to cancel. They want to inconvenience you as much as possible so you give up. I would have never joined if I knew it would be this terrible. They should seriously be ashamed. With technology how it is now, there isn't a single reason why a call shouldn't be answered in a reasonable amount of time.

I got my first NS order yesterday and to my surprise I didn't receive the turbo take off box. The sales rep that took my order assured me I was ordering the turbo plan that included it. This morning I was ready to cancel my order but fortunately I talked to Thomas that displayed an amazing customer service and won me back as a customer. Great customer service skills! Thank you!

As soon as I got my first order I immediately started seeing deals for $100 less/month than what I was paying. I have been trying unsuccessfully to get a price reduction which I have sent 3 emails and spent an hour on the phone two separate times. Others on the NS FB page have been successful so I know it is possible but all I keep hearing is that I have been given a ‘courtesy’ discount for one month vs the price everyone else is paying. I am about to cancel my membership due to frustration and rejoin at the now advertised price which seems ridiculous!! I am frustrated but also recognize that $100/month when I intend to be on this program for many months is a big deal. I have been very disappointed in the customer service I have been given.

Bagel and cinnamon rolls received had green mold growing on it when I opened the package. Expiration date was July 2018 and I opened them in May 2018. This is completely unacceptable to me and frustration with Nutrisystem continues. I have asked to send food once a month, because that is when I am paid and claims are that cannot be done. I order extra food from you to make it work, so I am not cheating the program. If things do not improve, I will be forced to try another diet program.

I am a type ll diabetic so I subscribed to Nutrisystem's diabetic weight reduction program. I received my order and it included all kinds of sweet snacks that I try to stay away from. The other food is mediocre. I canceled after my first order (should have returned the food) and was informed that a cancellation fee would be applied if I did not take my second order but I was not told how much, within a minute of hanging up my credit card was charged $125. This brought the total to nearly $500 for one order for food that is extremely overpriced. Bottom line--I do not like their program and do not recommend it. I consider it a real scam.

Just a note to let you know that so far I have lost 16lb on Nutrisystem. Even though I have a long way to go, I am pleased with the results thus far. The meals are great and being able to create my own makes it even better plus you get ice cream now that's even better. Thank you very much for being there for me.

After my second delivery, I needed to cancel my Nutrisystem program with the intentions of resuming the program sometime later in the year. I called to cancel and spoke with a guy named Anton (sp?). Anton gave me a really hard time. He asked a lot of questions, and I answered them. But after a while I told him I couldn’t keep answering questions because I was at work and didn’t have a lot of time to speak with him. Anton said he had to ask the questions and that I should call back when I had more time to answer his questions. I said no and that I wanted to cancel now. He said he couldn’t cancel without asking his questions. I said, "So you’re refusing to cancel my program?" He got nasty and said I wasn't listening to him. I said, "Ask your questions and then just put “N/A” as my response." So he asked another question. I said “N/A”. He said, "That’s your answer?" I said yes. He said, "Your program is cancelled." Then the phone went silent.

I emailed to get some advice on an issue with the frozen food in my freezer. I was honestly not expecting anything except guidance on what to do. I was blown away when the email I got back said I would be getting a credit. You’ve gone above and beyond my expectations and I am truly grateful! Thank you!

The food has been pretty good and I was having a decent experience. I decided to cancel my auto shipments because it is too difficult with my lifestyle right now (traveling a lot). I have called 3 times and get put on hold and no one ever answers. I typically hang up after holding for 15+ minutes. I tried to email to cancel since I couldn't get through and they won't cancel for me. They told me I could only call. One of the most appealing things about the program was the ease of use since I am extremely busy being a working mom. It is not easy if I have to sit on hold forever! I am starting to feel like you make it very difficult for people to quit so you can keep collecting their money. This is ridiculous!

I am thrilled with Nutrisystem! I never dreamed that I would lose 15 lbs. in 3 weeks! I have learned so much from following this program! I will recommend Nutrisystem to all my friends, and I have a lot! I plan my class reunions, and I can’t wait until June 9th for everyone to see me! I am so excited!! Thank you!!

13 pounds Turbo plan, company in general: Demand a trial period if you start a plan!! I am very unhappy. You have to supplement the food you receive with your own food, which increases the true cost and decreases the simplicity... unless you can afford your own chef. Trying to stop the shipments is a nightmare and cost me $125 to leave the plan early. Was not happy with the food or the games they play if you want to stop. You have to really want to lose weight to make this plan work. Exercise and eat right and you'll be further ahead (and it will cost a lot less). I do NOT recommend.

There are a great many people with reviews here that I am unfortunately experiencing as well. Primarily this has to do with the largely hidden charges of $125 for not continuing with the second month of Nutrisystem DESPITE the 14 day money back guarantee. I am not asking for my money back but I find that Nutrisystem is also practicing a baiting ploy and not disclosing with reasonable due diligence when it comes to this highly hidden fee. Both my wife and I (for personal support reasons) embarked on this plan together. Both of us have become ill from the foods and in her case, she has actually gained weight where she was losing it prior. I have only lost 1 pound over two weeks which is not remarkable or statistically significant.

Can't seem to get Frozen Shipment delivered. When I call, email, whatever, I always have trouble getting through to someone and when I do I am put on hold and placed there forever. I get frustrated after twenty minutes or so and hang up and try again. I have contacted NutriSystems at least six times to resolve this matter. I am ready to drop the program even though I have had great results. Too difficult to deal with. I just want my shipment delivered. Is that too much to ask?

I know there was a policy she was trying to stick to, but Becky was rude and short. I asked her if I could speak to someone else and she said no. I spend a lot of money with this company and was told I need to spend more or would get charged $150. I cannot eat carbs and sugar with my diet, and explained that to her- she said there was no such diet. After my “required order” I won’t ever purchase again or refer anyone as I did before. Very unhappy with my experience with her and the policy not to accommodate customers who have been loyal and paid a lot of money with this company on their products.

My wife tried it for a month and she was not happy with the results. She searched for ways to cancel for a month or so with no luck. She was only able to defer a second shipment... no other options. When we were watching tv tonight, they began advertising with a phone number to try and sign up new takers so she tried the phone number that was displayed and finally got to speak with a representative. The representative was not helpful, just kept offering alternative plans when my wife clearly explained that 1. It didn't work for her and 2. That we couldn't afford it. The representative kept insisting that we would be charged a $125 cancellation fee even after my wife explained our financial situation.

So this is a mixed review because the product itself works if you stay disciplined and count your calories. I lost 15 in a week because I was diligent. So I ordered the men's plan from the website that was like 40 percent off your order if you do autoship. Never was I told that if I cancel the autoship and try to delete my account that I would a accrue a 125.00 fee. Well the next month I didn't have the money to afford another autoship of food so I wanted to cancel. Was told at that point if I cancel I would get a 125 charge to my credit card but if I order 200.00 or more worth of product that fee would be waived when I decided to cancel. Needless to say I cancelled today. They didn't honor their word by not charging me the 125.00 and 125 was charged to my CC, So I filed a complaint with BBB.

Received an email with your "policy" Still not happy, not that it matters. Your cancellation fee is ridiculous. Will not be recommending this plan to anyone. Overpriced food, and it made my husband feel sick. He actually went to the Dr. no energy whatsoever.

Nutrisystem charged my credit card 3X for products that I did not order, receive or even know I was signed up for. They managed to get 3 charges on my card before I caught it. Apparently they know how to time it so they can get 3 charges down within weeks of each other... I caught 2 of the charges and the bank found another. I called Nutrisystem right away and was assured they would look into it- after forever on hold and no way to contact accounting- they just have a counselor take your complaint. I have contacted them 3 times... One time on hold close to an hour. They assured me they would look into it... Yeah, right. My CC company addressed it and Nutrisystem says it's a valid order and will not stop the billing process and claims that I owe them $972.00 and will not return or verify back to my CC that it is a bogus charge. They shipped orders to Ontario, Canada, Newark, Ohio, and also South Hutchinson, Kansas... And want ME to pay for it.

On February 25th 2018 I weighed 226 pounds and had a BMI of 38. After two months on Nutrisystem, I saw my doctor and weighed 196 pounds and my new BMI was 33! Today is May 13th, yesterday I took my measurements and had a total of 15 inches lost of various locations on my body. The scale read 188 pounds when I stood on it yesterday morning. I’m staying positive that on May 25th, the official 3 month mark, I’ll be at a 40 pound loss milestone. I cannot expression how grateful I am to be following the Uniquely Yours Plan on NutriSystem.

I heard back about my question pretty fast and appreciate the help even though you don't offer gluten free option. The customer service was fantastic. I appreciate all the help by the customer service department and would recommend your service to others.

The company resolved my issue by crediting the cancellation fee towards products I continue to purchase. Thanks for all of your help resolving this matter.

Oddly enough, this all began because I asked for replacement of two missing Turbo Shake Packets in your Classic Lose 10 pounds in 3 weeks meals kit. The packets were empty, looking as if never filled as they were not opened. During the course of finding the PUC and Lot # of your product, I also found out that the product was out of date according to your USE BY date. I asked if it was safe to still eat. I received a reply wherein I was told by your representative that Nutrisystem (hereinafter referred to as N/S) would ship me a replacement of seven Turbo Shake Packets which was way more than I asked for. I explained as much in my reply and asked once again...."Is the product safe to consume?" Now I am told N/S cannot replace the two packets and that the seven packet offer is rescinded and not to worry about the USE BY date.

While eating a Nutrisystem chocolate cupcake, I bit into something hard but caught it before hurting myself or a tooth. Looks like a pebble half the size of a fingernail. See attached photos. What will Nutrisystem do to remedy this situation? After almost three years never had anything like this with your food. The response was to credit me a lousy $30, when I told them I thought that was a sad response, they tacked on another $20. I could had broken a tooth, it was 'that close' but I caught it. I did FedEx the object to Customer Service as requested, so imagine any leverage is gone.

Fowl smelling farting, belching, burping, stomach pains, and yes, even anal itching. The worse diet ever - should be banished!! And all people who have ordered this horrible product with these side effects should get their money refunded. Stay away from Nutrisystem.

I have been eating on the run and not getting my fill of veggies or water. Also not hungry in the morning. I eat breakfast about 11 am. I will try using a scale to measure out my food as suggested. I'm so glad that I started this program. Thanks soooo much.

When I received my order it was short two snack items. My wife always counts the number of pieces received VS ordered. She doesn't check what item it is. If she didn't do that I would never know it was short. Like I said in my returned e-mail send whatever you like to replace it. But I do enjoy the popcorn. But everything I receive taste GREAT.

I was having issues disconnecting my device from the NUMI app. Sarah ** let me know how to do it, but went ahead and disconnected it for me. I appreciate that extra step she took to help me. I am the HR for a large retail store and I’m glad that Sarah ** went above and beyond to help me!

The food is 3+ out of 5 for taste, 4 for variety and 2+ for quality. I lost my 25 lb goal within 3 months and it has stayed off (with minimal cheating.) Somewhat expensive though. As expected, foodies will cheat a bit but at least their clothes will fit.

The order of the Select 10 Sampler was disappointing. There were way too many duplicate products (we ordered 2 packages of the Select 10 and ended up with 10 turkey breakfast wraps!). There were no hamburgers, no chicken sandwiches, nothing that was advertised that seemed good. All of the lunches that were sent were only the pita wraps. Last, there was one small package of thawed dry ice so the food was no longer frozen. Sadly another shipment of 2 is arriving today and I crossing my fingers it will actually contain what was advertised. If most items were unavailable you would think a phone call would have been made to ensure that I still wanted the order to be placed. Very disappointed.

The program was easy to do with good results, however, expensive. The cost was worth it if you are determined to maintain. Would be wonderful if there was a program for people with gluten intolerances, as well as other allergies.

I spoke w/ Becky regarding some issues I have/had with the program and she took the time to answer all my questions and concerns. I did feel that toward the end of our conversation she was anxious to leave. We also had a bad connection. Overall I will continue on. Thank You.

I will be just coming off Turbo and wanted guidance on how to eat out at a restaurant and not go off the plan. My contact took the time to look at the menu of where I am going and helped guide me to what to eat. She was very helpful and nice. It was a pleasure working with her. I feel more confident that I will make good choices to stay on the plan.

They mailed my order to the wrong address, billed me, then mailed a second order and billed me again, one day apart. Their computer system instantly sent out the delivery to wrong address when I updated my CC. If wouldn't let me update my new address first, so I entered my CC info, and BOOM, sent out a shipment, without any notice. The screen looked like the shipment was to go out the next day, and it did to the Correct address and a SECOND CHARGE. I have gotten the runaround from them. I've heard that your refund is being processed in 3 to 5 days, to complete denial of the double charge. And forget about calling the Help line, over an hour waiting and no one came on to help.

My food arrived melted I live in south FL and was away... When I called the reps were very accommodating... I also did a chat since I was flying most of the day and again received excellent customer service. I have been given the new tracking number and information. I was very pleased with the way the situation was handled.

I was very frustrated with some of the spicy food. Some I cried all the time I ate it, but finally I tried to eat the Chipotle Beef and Broccoli Bowl and found that it was impossible. I was upset because I wanted to remain on the plan, but couldn't imagine how I could do it. Stephanie ** was so kind and helpful. She is great!

I was having trouble getting the website to work correctly to take some control of my orders. My auto-ship orders eventually put me way over on food needed. Having to use the phone & not the website to adjust my orders was awkward & initially not effective. All of my issues eventually got resolved. It just took several emails, phone calls, & chats. It took a few weeks total.

Quality of food is not what is advertised. I tried twice, ordering the frozen the second time. But although better not nearly edible. When I canceled the first time, I was not told by the rep that I could delay my next month's order. So I lost $125. Won’t recommend this program.

Hello, I called spoke with customer service rep regarding issue with allergic to blueberries and she sent out new bars that were without blueberries. Well spoken with excellent customer service. She then transferred me to Becky due to my sodium issues. She suggested counseling support rep would be best. I needed to make changes to next order. Becky was very pleasant as well and helped me correct my email issues. Both ladies were very knowledgeable and helpful. They should both be given a reward for their excellent customer service skills. I am new to the program and they made any issues easy to render. Thanks so Much!

Nutrisystem resolved my complaint by refunding my cancelation fee of $125. I would still hope that the website gets updated to reflect a simple ordering process that allows a single month or multiple months.

I was confused with the order I received. Christina was very polite, patient and professional in responding to my questions and resolving my confusion. I view her as an asset to your organization. I would recommend your system to friends based on my experience.

When I started my order, I did not see how to choose my food, until after I submitted my order. I looked and looked for how to choose my foods, but could not find it. So I submitted payment, then I could see the option to choose foods. I think you designed your website that way, in order to cheat people. And that is what I will tell my friends.

Wanted to order a step tracker because my order was over $200, the system would not let me. So, I did not want to continue the order. I removed my credit card information since I could not delay the order and someone must have found credit card info from previous order and charged my account. UNFAIR AND WRONG!

I cannot believe the results in just five days. My blood sugars were over 280, blood pressure exceeded 160/95, and weight was climbing. With a doctors appointment coming up, I was afraid I would be on insulin shots soon. I was surprised to find Nutrisystem had a diabetic plan. I started this plan on May 1st, and today my blood sugar was 164, blood pressure 116/61 and I am down 9 pounds.

I called in May 2 and asked the counselor to hold my order for two reasons, I had had neck surgery and was of the plan as I told the guy I talked to last time I called and delayed the order to May 12 or so, I would go online or call when I was ready, plus my big freezer broke. When I saw an email saying fix your order before it ships I went in and although the email was for the June shipment I saw that my order would ship the next day. I called immediately to stop it. The rude woman on the other end of the phone told me she couldn't stop it that it was shipped already, which it was not. It shipped the following day. I asked to speak to a manager over 5 times, she refused me that right a forest. She told me there were no managers there.

This is 2nd time I have used Nutrisystem. First time in 2016 went really well. No problems and lost 10 pounds. This go around, nothing seemed to go right. First ordered was so delayed and the frozen order came fully defrosted. Took two phone calls to customer service to resolve. They determined it was Federal Express's error. Box of frozen food took 5 days to delivery and so everything melted. Reorder of frozen resulted in large gap between first week of starting diet until 10 days of being able to start back up because of delay. Second month order was supposed to have been sent on April 27th.

The lack of information sent with the initial order is disappointing. Calls to a NS counselor with a wait time of 25+ minutes is unacceptable. Online chats with a NS counselor with a wait time of 20+ minutes is unacceptable. Sending an email to the NS counselors and getting a response after 2 days AND the response not even answering your question is not only unacceptable, but unbelievable.

I decided to try this plan to boost my body in to losing some weight for the summer, some 8 lbs or so. Let me tell you how horrible the food is. It's all pasta and thick sauces. Why make all this terrible dishes as a diet? They thicken the souses to make it more filling, why not just put a nice larger piece of chicken? But of course it's a lot cheaper this way, to put few oz of pasta and charge an arm and a leg for it. It taste like cardboard too. Pastries are good though. The bottom line is it's all horrible and tasteless. For $350 a month I can feed my entire family with good healthy meals.

I started using Nutrisystem Oct. 2017. The first order went very well. However, every order since has included opened product(s). I enjoy the flavor of nearly everything I have tasted; I'd say 85-90% taste very good. However, the order number I have included had several opened food items as well the dry ice was open. I had a fudge bar that was thawed (just 1 of 4 was thawed). I had other items, such as waffles, that were broken into several pieces. I have enjoyed Nutrisystem and has proven to be fairly successful with the Plan; however this latest order has caused me to question and postpone my next shipment until I can resolve to continue.

Bernadette was very helpful in explaining the program and showing me how I can follow the plan. She took her time explaining and did not rush through the call. Excellent. You need her to train the customer service staff in those ways.

Good: Most of the food tastes delicious! Bad: No way to get a question answered in a timely way. I tried the Chat feature three times and each time there was a 6-10 minute wait. Unacceptable. E-mail took four days to get a reply. I gave up. Best: I lost 5 lbs. in week 1. Having all of my meals and snacks ready to eat is the BEST!

Didn't get my milkshakes. Have been unable to get anyone on the phone after waiting on hold for hours. Food has made me sick and when I did talk to someone and told them I had constipation from the food they laughed at me. Feel embarrassed and cheated. I will never recommend or use Nutrisystem.

I followed plan completely and gained 4 pounds. I’m not used to eating such heavily processed. It tastes horrible. They promise you will lose 13 pounds in the first month but you only have 14 days to get your money back.

Have the chicken pot pie crust. Was so terrible. It couldn't be eaten. I hope I don't get that again in my order. Then when I went to have my dinners I was missing four dinners. I tried to write. I tried to call. I tried everything I could get through to you.

I have been on the plan for about 2.5 weeks now and so far it has been going well. I enjoy most of the foods, some more than others, and like that it is setting me up for long term success. The first week after turbo take off, I gave in to some cravings and ate a couple snacks that I should not have so I did not lose any weight that week. But I was determined to get back on track and not slip up again. Since then I have been losing steadily and I feel great! I am getting better at making my vegetable servings more interesting and experimenting with recipes. I also reached out to a counselor via email to ask about a specific food and how it would play into my flex meals and I got a quick response and she was so pleasant! Here's to hoping for more good fortune moving forward!

While I was originally very unhappy with the whole experience made a call and it was not easy to get to customer service... but when I DID was able to get this resolved... I do thank their customer service department for their quick review of my issue...

I love Nutrisystem. The food is good, the program is good and everyone at Nutrisystem is always nice and very helpful. I have been on the program before and it works great. It's the ideal program for me. Thank you Nutrisystem for all your help.

I was a first time caller inquiring about the programs. I will be reviewing the provided information and look forward to speaking with someone once I do so. She was very helpful and did provide me with what I had inquired about.

I have successfully used Nutrisystem in the past. The quality of food continues to deteriorate. The sodium & chemical content is unsatisfactory. The food is unrecognizable in many cases. The cardboard lunch microwave options are horrible.

I tried for ages to contact these folks about cancelling an "automatic" order -- tried by phone, email, chat, etc. numerous times -- and was always told the "wait time was over 10 minutes, 8 minutes, etc. After staying on hold for 20-30 minutes or longer, I emailed... only to receive an email that my credit card on file would still be charged $125 for cancelling... despite these many attempts.

I wanted to put the Turbo 13 on my account even though it wasn't a new account. She was very helpful and had it put on with a 30% off which was much appreciated. Now hopefully I'll be able to get back on track. The council also help me with other issues that I was having.

Cannot get in touch with anyone when calling the 877 number! I have been put on hold anywhere from 1/2 hour till I finally gave up every time I have called (4 times), except once when I got a coach and she was very helpful. Those initial calls were in reference to having waited 2 weeks for part of the first order. Then I called last night with a question about alternate ways to cook a frozen dinner because my microwave broke right before dinner. ONCE AGAIN after being on hold for 25 minutes, I finally gave up and hung up. When I used Nutrisystem in 2015 I don't remember encountering these problems. Nutrisystem should divert some of the enormous amount of money they are spending on advertising to the operations division so that customers like me don't consider leaving the program after only one order! I would never recommend your company to friends now like I did in 2015.

I am 71 years old and I am responsible for the welfare of my son and grandson. My son was hurt at work and his mobility was compromised and he gained quite a bit of weight...so I ordered Nutrisystem online. Come to find out if you accept their discount offers you automatically become a reoccurring customer. Well this morning I looked at my account and they took out $414.91...which I did not have in there. It over-drafted my account by quite a bit. My rent will not be covered on the first of May due to this. My son did not like the food at all...so I would not have reorder anything.

I cannot give a satisfactory rating for this order since it could have killed me. However, the problem has been addressed and I hope for better results in the future the issue of food allergies cannot be handled lightly.

I've begged to get help on why I'm not losing weight. I'm doing everything correctly and when I talk to a counselor, that can't tell me anything I'm not already doing. I tried sending an email and almost a week later, I get one not addressing what my concern was about. I could clearly tell they did not read my email. I haven't received the correct shipments including the restaurant tracker. I've asked twice for it and still have not received it either.

I initially purchased Nutrisystem for men with the goal of losing 25 pounds and using it for 1 month to kickstart my good eating habits. I even did a follow-up order of $100 for some additional a la carte frozen food that I liked. When you order this system please note that you are signing up for an automatic 2 months worth of food at over $400 per month... I did not know this until I received an email stating my credit card was going to be charged $442.42 for my next delivery of "Uniquely Yours Plan". Nowhere in the sales literature is this published by Nutrisystem. However, there is a box to uncheck in the terms of the agreement that is 3 pages into your order! It automatically defaults to the auto-delivery option on the website so you will miss this if you do not read the "Terms Of Agreement".

I Love your program. I have been on Nutrisystem since August 2017. I have lost 61 pounds so far. Thanks for such a great program. I recommend your plan to anyone that wants a simple tasty food plan. I will buy your products for a long time. I see Nutrisystem as an easy way to stay healthy.

After receiving my order I realized my turbo week wasn't a choice. I also didn't realize it was/is a two month minimum. When I called customer service, a woman told me this and I should learn to read. Since this a challenge for my Youtube channel I'm glad it's being documented. Thanks for showing me my stupidity. Have a nice day.

I was a happy Nutrisystem customer; enjoying the food and losing weight slowly. When I hadn't received my 3rd auto ship order I checked the tracking information to find out it had been damaged in transit and returned to the warehouse the day after it had been sent. However, I was never notified of the situation and no replacement had been shipped. I called the 800 number and stayed on hold for 22 minutes. I hung up and started a chat session. The clerk assisted me and told me they'd reship my order and I'd receive it in 4-10 days. I asked for expedited shipping as I was running low on food and it was not my fault that my order was damaged and the proper remedies weren’t taken. The clerk couldn't expedite it but gave me the customer service number.

I used Nutrisystem over ten years ago and was very happy with their program and foods. Needless to say, it was the reason I came back. I truly appreciate your customer experience staff who promptly addressed my concern and the was issue has been resolved. Thank you Nutrisystem!

I can't say enough great things about Bernadette. Evidently I had not signed up for the diabetic menu. She took a great deal of time working with me asking about my medical conditions, weight and many other things. I was very impressed about how concerned she was to get things correct for me. She explained things very clearly and made sure I understood her recommendations. Thank you very much, Bernadette.

After not being able to find on your website a way to cancel my auto delivery, I sent an email. The reply was to call an 800 number, which I did. The auto response stated the wait time would be over 2 minutes. After hearing your music for over 20 minutes, without any update on wait time remaining, I hung up. I would like to cancel auto delivery, but do not believe I should be subjected to such an obvious attempt at making it extremely difficult to stop shipments. I have ordered your plan before and do not remember such difficulties.

I received my 2nd shipment today and 1 item was missing. I emailed with a request to send or refund the item. An order confirmation was sent within the same day informing me that my missing item is on the way. I'm very pleased with the customer service. I'm also very pleased that I have lost almost 12 pounds in the 1st month without being hungry! Yes, I miss a few indulgences, but so far, Nutrisystem has been an excellent decision for me. Thank you!

I have been on the plan since 2/5/18. I battled acid reflux in the past and needed to lose a little weight. To date, I have lost 17 lbs and haven't taken my acid reflux meds since 2/12/18. Food is great, never feel hungry. The core plan has worked. I'm afraid to transition back!!! Thank you so much.

Lady was very nice to help we with my health issue, she experienced same medical problem in past. Was going to send me suggestions and gave me some great ideas over the phone. Shouldn’t start program until use up antibiotics. No nuts or seeds in Nutri. diet.

It is with a very sad heart that I ask for you to please reconsider the Chocolate Biscotti. I have been a customer with Nutrisystem for over a year and have purchased hundreds of dollars worth of chocolate biscotti. I have been waiting since February for them, to come back into stock, but now I have been finally told that they have been discontinued. I am waiting to place my next order until I hear back from you. Thank you.

No booklet or direction was included with my order. Brook was very helpful. She listen to my concern and solved in the process of mailing me the hard copy also emailing me. But this mistake shouldn't have happened... especially when I'm ordering for the first time. No good.

Did not accept item, cancelled order within time frame but thieving company shipped out early and charged me for something I did not accept due to early shipment, a mistake on their part. Never can you get someone on the phone and they do not take cancellations by email, only phone, which they never answer.

While I was disappointed about not being clearly informed I was being placed in a recurrent payment plan if I took the special offer, and didn't have a good experience with customer service when I tried to cancel because the phone was making sick, I had an excellent experience after I came to Consumer Affairs. Someone was assigned to follow my case, and did so in a very professional manner until it was fully resolved. They made arrangements for me to return the food and refunded all the money. I truly appreciate it this attitude. I will change my star rating to reflect the way in which they resolve the issues.

My encounter with Joe from order entry and Mary from dietary consulting was very positive. They have professionally and successfully answered my questions and provided information so I could create a program that supports my personal needs. My order will be placed soon.

I tried several times to cancel my auto delivery. Auto told me 5 and then 10 minute wait and with a cellphone, this ran up my minutes. Finally connected with Robert today 4/22, told him I wanted to cancel because the food tasted old and tinny and he kept trying to override me. Said he would charge me over $100 cancellation fee. I will not pay and will cancel that credit card fee. The program was expensive, the food tasted horrible, your reps were rude (when you could get a hold of one) and I will never order from Nutrisystem again!

Nutrisystem email out discount offers, and when logging into your account you will get pop up discount offers. Problem with is, they will not honor the offer. The same thing happens on their app. Constantly getting offers, but clicking the link to redeem leads to 5 more links, and in the end... You get nothing. Disappointed by their customer service, confirms that this is definitely a SCAM. All they give you is a BIG runaround and 800 numbers that lead you nowhere.

Because of only 2 lbs weight loss and continued bloat, I needed counseling to customize meals to get results. Counselor made good suggestions after discussion and made me aware of some aspects of my daily intake from my tracker. I willing to give it another try with this order and added information. Sarah was patient, understanding and knowledgeable. Let's see what happens. : - )

Bernadette was lovely and helpful. She gave me some good advice about ordering a la carte in the future and how the frozen food is delicious and how it stays frozen on route. Your program is just what I needed to get weight off that I have wanted to do for years. Thanks.

Victoria was extremely helpful in working out the details of diet planning and recording. She demonstrated outstanding knowledge in all areas of Nutrisystem products and procedures and communicated the information to me and my husband in terms that we could understand. We are anxiously looking forward to getting started on our program. Thank you.

Opened shipment, found top torn off from 1 lunch container. Becky was very helpful. Shipping replacement. Thanks. She was helpful with describing in detail of how to start with the plan and how to maintain weight loss. She also stated to call with any other questions I might have regarding changing what foods to order and the cost for them.

I have requested in writing on three occasions to cancel all future orders and not to bill my account. There is no need for anyone to try and change my mind by phone. This is my fourth request. CANCEL ALL ORDERS.

She was a wonderful, courteous, sincere consultant who listened to my concerns and helped me with suggestions to get over this 2 week plateau. Great customer service, very knowledgeable and patient! I put her recommendations in place today so we’ll see how it goes! A++ call!

I placed an extra order of frozen food. Unfortunately, it arrived thawed. I emailed Nutrisystem and got a response within a couple of days saying they would resend the order. I really appreciate the quick response and the way they handled it. Thank you!