Nutrisystem Reviews

Being retired and single I found that it was so easy and practical to order Nutrisystem every six weeks and all I need buy at store is vegetables. Nutritious convenient and I can pick what I order... Helps keep me healthy. Thank you.

Very dissatisfied, a la carte membership keeps being pushed, I have no interest in this. I only want a 1 week help, vegetarian, & the purchase of this has high shipping which no one can lower. I want to lose 5#, I don't need a counselor or membership. I have received no satisfaction.

Very disappointed that we cannot cancel this after one month without a $125 charge. This is something we cannot afford and are devastated. If there is anything you can do it would be appreciated. There was no indication that this would happen when we placed the order.

The program can work, but the customer service is horrible, and the company is very inflexible. A lot of the food options are not good, and it takes a while on the plan to figure out when you like and can stick with. The old calorie counting app was good, but their new app is slow and needlessly gimmicky and makes it too hard to stick with counting calories on it. I suggest a different app. I was charged for two orders when I only ordered one, and they did not give me the option of returning the food as it was frozen. Their main phone number is broken and does not accept the required numpad inputs to talk to anyone. You have to find an alternate phone number.

I have been using Nutrisystem for almost a year and I am very pleased with the food and the results. My food always arrives fast and tastes amazing. I highly recommend the Uniquely Yours plan as it offers the best variety. Other diet plans I have tried in the past did not work with my busy lifestyle but Nutrisystem is flexible and offers me the convenience I need.

I have been on the phone with Nutrisystem for 47 minutes trying to cancel an order. The salespeople keep pushing even though I said we hated the product (who eats pizza with cheese that you don't have to refrigerate?)... and it didn't work. She just kept pushing. The food is gross and the portions are tiny. I got transferred back and forth from sales to customer service 4 times. They want to charge me $250 to cancel my order. THIS IS INSANE. I was looking for an easy way to lose weight but this is NOT it. You are way better off doing Whole30 or just eating healthy and working out. They just care about $, not your well being. Stay away!

I decided to try Nutrisystem because my in-laws had good results from it. I did not like the taste of their food. I know that I would not stick to this plan if I did not like the taste so I called to cancel. The conversation with customer service was very frustrating. For 15 minutes they kept me on the phone trying to get me to continue with it or change my plan and order food that I selected. I didn’t want to do that because there wasn’t anything in the starter pack that I liked well enough to want again. To cancel I have to pay $125 because I didn’t call within 14 days, even though I sent an email asking them to cancel my plan within the 14 days. I didn’t expect a refund but I don’t think that I should be charged a fee either! They would not accept the email and said I had to call. Now I know why.

I placed an order on the final day that it could be placed with my wife doing the same thing and now I hear that it hasn’t even been shipped. So if you take four days from the 23rd after that everything is relatively new. Speaking about a high cost diet where we’re spending over $800 each this needs to be shipped right away.

Do not have the money. Tried to cancel order. They will not let you. If you cancel payment at bank will turn over to collection. Did not like the food except waffles and muffins. This is not fair that they will not let you cancel order.

Update on 01/22/2019: Wow. After complaining here about the fact that I don’t receive any emails warning my order is about to ship but the emails charging my card always manage to come through, it has just happened again. So once again, I have to spend time calling Nutrisystem to make sure they don’t ship another box I don’t need yet. They should really have a better system so that people can better manage their needs, think an Amazon app, but I guess that would give the customer too much power and visibility. Do not do auto refill. They will charge your card without notice and without sending emails warning an order is about to ship. I hate having to do this over and over again! Why not let the customer select the date for shipment when they sign up?

All the people we have dealt with at Nutrisystem have been great friendly, knowledgeable and helpful. Thank you very much. Looking forward to being in the system for as long as it takes to get to my desired weight and maybe longer.

I’m disappointed in the vegetarian menu, very little selection to choose from. Unfortunately, I will not be able to be on this program. The food selections are not interesting enough to stay on the program longer than a week unfortunately, in my opinion.

I recently (12/2018) started receiving SPAM to the email address I used exclusively with Nutrisystem. I notified customer service, but I don't think the message ever made it to their IT department. I'm convinced that they have had a data breach and are either unaware of it, or trying to ignore it. From what I can tell it only seems related to email addresses, the SPAM doesn't seem to know anything more about me (name, address, cc no), but it is hard to tell.

I thought I would try the program in order to shed 8-10 lbs. I placed an order and mistakenly understood that I could cancel the subsequent auto-delivery as one CAN do with Medifast. I did call shortly after the first order was delivered, told the agent that I didn't like the plan, but was talked into delaying the next order for a while. Out of the blue I received an email telling me that the next order is already on the way. I tried to get it stopped, but all I got was a lecture about how I agreed to the original terms. Now I'm stuck with a new bill for $360 right at Christmas...for food that I DO NOT WANT, and a bunch of frozen crap to fill up my freezer. My bad for not understanding their ridiculous terms for their over-priced food, but What a disgusting way to do business & rip off the public!

I have lost over 40 lbs with the program. I "go off" the program for about half a year and work very hard to maintain the lifestyle then start up again to keep losing the weight. This seems to work for me. I will start my third year in 2019.

I received my first order of Nutrisystem and found that things were missing from the box right away, e.g. the shaker bottle for the shakes. After a week of eating prepackaged, mostly unpalatable meals, I decided to go another route for weight loss. I read in the policy that if you cancel before the first 14 days, there is no extra charge, yes they actually threaten to charge you extra for leaving. So I called customer service and the first man I spoke to was rude and unapologetic for missing items. They begin by trying to save the sale, which is a normal tactic for lots of companies, but the way they go about it is unnerving, they fat shame. Then when he found I was still going to cancel he said “ok so I’m going to charge you 125$.”

The Resolution team for Nutrisystem is very good. If we had received that kind of service from the get go, I probably would not have even written the negative review. I am upgrading my rating based on the efforts of the resolution team.

I did Nutrisystem for three orders or three months. The food was amazing especially the frozen food. During this period, I started walking and still continue to do, 30 minutes a day. I have been off the diet for a few months and have since lost a few more pounds. Why? It's simple I have learned to eat differently and make better choices. The men's book that was sent with each order is my go to book and sort of my bible. I carry it everywhere and when I'm out with friends for a meal I choose from the flex meals.

This is my first time ordering Nutrisystem and I was really excited to start the program. I received the frozen food package and dry food package today 12/12/18. The frozen package had all my orders but the dry food package was completely wrong. I received 7 snacks out of 28, dinners that I did not order and the starter booklet with free shakes and bars were not included. I’m really disappointed with my first experience.

I appreciated your prompt responds with a problem I had with my order. Thanks for correcting it. I am very satisfied with my results so far. In 13 days, I have lost 8 lbs. I have stuck to the plan religiously and it is paying off. I like the food. It is very satisfying.

You should let people cancel online. I find it manipulative to force people to call you. If I was going to rejoin once I was in a better place financially, I will not now because of this. If I can order it online I should be able to cancel it online.

My wife decided give Nutrisystem another try (she did it a couple years back and had a little success). On the first shipment they send her a whole week worth the food she didn't pick or want and had no say about not sending (turbo week). She is a picky eater so she is limited on what she will eat to begin with. This time all the food she liked last time did not taste the same as before and so she decided it wasn't for her. So she calls and cancels and they charge $125 on top of the $357.98 that was paid for the first order for 3 weeks worth the food.

I received my order from your company. Upon opening it and checking the contents I found numerous mistakes. I received 16 items I did not order. In addition to 3 items I not only didn't order but were not listed on the packing slip. 12 items I ordered were not contained in this delivery. I have not received the frozen part of the order yet. Hopefully this is correct. I have sent an e-mail and will call your customer service people to correct this.

I wanted to say that there was an issue with some of my product due to delivery and customer service responded quickly and offered to replace the damaged product without me asking. This is what makes NS so successful!

I choose the plan where I could select my food. Without exception the food was dry, tasteless. High in calories, and had terrible texture. It was hard to find a package I could consume and I picked things I enjoy. The pasta was mush and the sauce was bitter. When I chose snacks they tasted like cardboard. Could not continue after two weeks and I had gained a pound while following instructions. Do not waste your money on this horrible experience.

Very worried now about all Nutrisystem food I have. Attached image.

Wow! Better than expected! I had 1 pizza without the tray. I sent an email without asking for anything. Customer Service responded immediately. They sent several replacements! Years ago, I had a pizza that had molded in its package. I asked for a replacement. They declined. Thank you for going above and beyond in improving the food quality, selection, and flavor, and your customer service!

I am a NS customer for years - on and off. The food is so good that I order a la carte for meals, especially breakfast and snacks. I have always received my order, complete and in a most timely manner. Foods always fresh and expertly shipped. Have never needed to contact customer service for any reason. Nutrition System is the only company I have or ever will use. I get my results and am pleased with them.

Nutrisystem is a great service. I had no problems. Just finally time to continue on my own. It taught me how to eat healthier, I hope I can continue to use the Numi App as I get good recipes from that app. Thank you for all of your help.

Be very careful about trying Nutrisystem in Canada. Exchange rate makes prices high and on top of that if you are not happy with the service there is no option to return! I am locked into a minimum of two months or they will charge me $170 American to cancel early. I did not know this signing up but apparently I did not read the fine print. Overall my experience with Jenny Craig was much better. As far as weight loss I’m not sure but customer service is definitely lacking.

Nutrisystem allows you to join and order online but does not allow you to cancel online. You have to go through a lengthy phone call in order to cancel. When I told the consultant I simply wanted to cancel without answering a bunch of questions she insisted that I had to answer them.

I spoke with a nutritionist (Kelly) to assist me with modifying my plan to include both diabetic and low sodium options. Kelly was very nice, knowledgeable, she provided me with a list of the NS Menu that shows the diabetic and low sodium options. She helped me adjust my plan to suit my dietary needs; she provided great customer service.

Contacted customer service recently regarding items left out of shipping, answered my email immediately and the missing items were on their way! Also have spoken with counselors who were very knowledgeable and helpful. Have had all good experiences with Nutrisystem.

Too difficult to cancel auto delivery - will not accept email cancellations, but it does not say that anywhere, only phone calls. Expensive foods. Give you the run-around when trying to cancel and will not accept return of unwanted frozen foods and will take back non-frozen items, but customer has to pay shipping costs. I will do my best to convince people not to utilize this company. Customer service is inadequate, and rules they have put into place put money in their pockets, and out of yours. I am sorry I did not read these reviews or Better Business Reviews before beginning the Nutrisystem nightmare.

Just want to say thanks. I've sent several emails to counseling support in the few days that I've been on the plan and they are so helpful and encouraging. They gave me a good outline of how to incorporate a food, wild rice, and how to use as a Flex Meal. I like the emails as this way I can save for reference. Thanks Nutrisystem!

My concern was not addressed! I totally understand the range of days it can take to receive an order. My concern was I was given 4 different dates~ Fri, 11/30, Tuesday, 12/4..then Friday, 11/30! Sooo I stayed home & that a.m. delivery still for Friday... "on vehicle for delivery!“ After 5pm no delivery so checked again & said, "No info available due to CUSTOMER!!!" Huh?? There was an obscure point about customer not allow access?? I’ve had 4 deliveries with NO issues. So what is going on?

I had contacted them via email as I could not locate anywhere on the website, instructions on how to cancel my program. They responded within 2 hours (awesome!) and were very courteous. They gave me the information I needed, told me they were sorry to see me go (nice touch) and wished me the best of luck. I am leaving the program on a very positive note and will recommend Nutrisystem to my friends - if they have the space for all the food.

I’ve done Nutrisystem twice and lost 65 pounds the first time and 14 pounds the second. I only needed to lose a few pounds the second time. The food is a lot better the second time around considering a 10 year difference in ordering. The only complaint I have is the customer service when canceling. I called twice and both times they are rude and acted like it’s an inconvenience for them. Remember a customer speaks to others and either can recommend or not recommend. Customer service is very important to me.

Thank you for taking time to send me an email addressing the question that I had. I will call within the next couple weeks - as soon as I’m out of the temporary housing and in my new home. As always, your support team is stellar!!

Olivia was very helpful when I was asking my questions about different shakes about how often to do the turbo program and about sales going on and promotions!! I did the online chat and it was fast and accurate. It seems like a very personal conversation and I was having with a friend.

New foods I enjoy. Discussion of transition. What I can try to help get to my goal. Foods I dislike. Switching to a more sustainable diet plan monetary as well as taste. Representative did a great job to keep me enrolled. I was rusty to cancel while program.

Extraordinarily difficult to cancel auto delivery - will not accept email cancellations, only phone calls if you can get through. Very, very expensive foods. Could eat gourmet foods for a lot less. Cost per meal equals to $10 or more per meal, including a small packet of oatmeal. Give you the run-around when trying to cancel and will not accept return of unwanted frozen foods and will take back non-frozen items, but customer has to pay shipping costs. I will do my best to convince people not to utilize this company. Customer service is inadequate, and rules they have put into place put money in their pockets, and out of yours. I am sorry I did not read these reviews or Better Business Reviews before beginning the NutriSystem nightmare.

Thank you for caring. Your food is great. Your delivery is right on time. You are very responsive to our concerns. The variety is the spice of life. The menu fits right in to everyday life. Keep up the good work. Thank you for everything.

I ordered Nutrisystem for the first time after seeing good reviews. I only wanted to try for 30 days to see if it works for me. On November 22, I saw another charge of $252.22 to my checking account. I called Nutrisystem. After waiting for almost an hour on the phone, I finally spoke to a representative. I told him my account was charged for the 2nd order while I only wanted to try 30 days. He said to cancel, I have to pay $125 cancellation fee which I wasn't aware of and which is not mentioned clearly on their website. I was very upset and felt unfair. The program does not work for me after three weeks I strictly followed. This is a total waste of money and do not order from this company ever again.

In theory these folks have found a successful way to lose weight. Lost weight doing this food plan. But when I stopped and used the same principles, I continued to lose weight for 1/4 the price. Pi= (you name it, but the equation ends with Nutrisystem makes money and in the long run you gain weight until you come back for the temporary cure.)

When I opened my pantry order, there was a white powder all over everything. As I sorted the order and began to clean up the mess I realized the white powder came from a crushed loaded potato container. It appears to have been packed in that condition because it was in its own slot with no exterior crushing. Please replace it with the same item in my next order. I have taken pictures of the crushed item.

I love the meals. I do not get hungry like I thought I would and I did not lose my energy to jog. In fact I felt lighter jogging after one week on the program. I would definitely recommend this program for those who wants to eat a healthy diet.

I just opened a moldy blueberry muffin, exp date 3/2019. See attached photos. Given the amount of money spent on your food items, I’m truly disappointed. The items were stored according to the recommendation. I purchased extra muffins and at this point I don’t know what to expect.

I have just been informed that it is going to cost me another $125, to cancel the auto delivery that I feel was not represented well by your website. I was real happy with your program until I saw my email this morning that said you were shipping another $397 in food which I had not ordered. I had assumed that I didn’t have to read the fine print when dealing with a reputable company as yourself. Your representative had to guide me through the website and show me exactly what to click on so I could see this unscrupulous way of doing business. I would like to know how many other people are tricked into this situation! This is truthfully a rude way of doing business!

Due to a weather event ** my frozen order arrived late. Everything was thawed. I used a dial (probe) thermometer and 40 to 45 degrees was what registered. Customer Service has already assured me they will reship. I have thrown the product away. I am happy with the response but would like an estimated delivery date. It's the holidays and I need to plan.

Received molded carrot cakes from my last order which I received 11-7-2018. This is the second time this has happened. I have sent pictures. The Enjoy date is MAR092019 SF091018 2, so I have opened 2 and threw the rest away.

I tried the program for several months but I did not get the results I had hoped for so I canceled. I thought that would be the end of it but I continued to receive email correspondence from the company so I unsubscribed. I continue to receive repeated emails after unsubscribing weekly for 5 weeks. I’m getting annoyed at this point. I also tried calling to speak with someone but cannot get through to a person. STOP sending weekly updates. Seriously. Just stop.

I enrolled in Nutrisystem for a one month supply. At the end of the month I was notified that a follow on order of a one month's supply was going to be shipped to me with another debt to my bank for another month's charges. I called Nutrisystem and said I had not authorized another month's supply. I was informed that my price was based on a follow on order. I said that I had not been informed of that when I placed my order. I was offered a two weeks supply at half the cost if I agreed. I accepted this offer but said I would not accept any further orders after the two week's supply I agreed to.

I asked a question regarding seaweed snacks. I received excellent customer service! The reply email was prompt, I received a reply the very next morning. Your customer service was great... helpful and informative. Thank you very much!

CS was very helpful and professional. All questions were handled timely and I was very satisfied with results. Additional time was taken to make all questions were addressed and satisfaction achieved. Nutrisystem has always done a good job with attention to customer service inquiries.

Emailed the company, get a response a month later. They refused to send me any coupons, the only company I've ever asked for that didn't, all ask me to call them. Why? Just send coupons, not that hard. Disappointed and probably won't ever buy anything from them. At least I'll make to sure to try not to.

I think the system works great, the food is good and it has helped me lose a few lbs. But I do have 1 complaint. The canisters of protein do not have the amount of (scoops) that they say they do, the protein shakes are very tasty, and when I called in to tell the representatives that I was always getting shorted they always sent me another at no charge. But I did get tired of having to do that so I just don’t order it anymore.

FRENCH TOAST CANCELLED! WHY? How hard is it to find bread, eggs and cinnamon! My favorite breakfast! The crap pancakes cannot compare! The email came yesterday!!! Very disappointed! Cannot find another vendor? Baloney! Maybe I will cancel Nutrisystem all together and go get me some FRENCH TOAST at IHOP!

Nutrisystem's not magic. It teaches you and gives you practice on how to eat. Small, delicious meals, abundant fresh vegetables, frequent meals, water, exercise. If you stick to it you lose, it you continue it's lessons, you continue to maintain a healthy weight. 90% of the food is delicious, the other 10% is O.K. I was not hungry and lost my desire for the foods that lead to weight gain.

I was unable to continue the program due to health reasons. I wrote emails trying to cancel to no avail. I called in on 11/15/18 and the person on the line was insisting on selling me something to keep me from cancelling after I already explained that I had to cancel due to health reasons and I needed to get to work. He really upset me because I felt like he was determined to get something from me instead of just cancelling my order! He then put me on hold after he eluded to the fact that I wanted to get the order cancelled which meant he would have to be the one to do it.

Didn't really answer my question. I emailed because I couldn't get through on chat. I asked if since Greek yogurt is listed as a Powerfuel, would Greek yogurts that I had added as custom items as PFs count as a PF in the new challenge. And that in 2 days of the challenge I had eaten 3 Greek yogurts, 2 servings of cottage cheese, and a Turboshake, but it only listed 2 PFs even though it listed 2 days. They just said sometimes the counts don't show up right but enter things anyway.

Just tried to cancel an ala carte order online, and kept receiving an error message that I had to call in to cancel. I can order online but I have to call in to cancel an order - that is what the representative told me. I will not do business with a company that intentionally makes it difficult for them to lose some money by making it extremely difficult for me. I believe I have to take one more auto-delivery before I can cancel (and tried to do that on the phone, but was told I will have to call back after the order is shipped to cancel - can't do it now.) I will be calling back to cancel. Scummy, slimy business practices turn me off.

I started the Nutrisystem diet 10 days ago and am completely satisfied with it. When I saw the pictures of the delicious meals on t.v. I couldn't believe it could be that good, but it is. Very delicious prepared portions for each meal and snack. There are unending varieties of foods and all very delicious, healthy and filling. I lost 7 pounds already and don't have any problems sticking to the diet. Because of the diet, I've learned that it's important to eat sensibly all the time. 6 portions every day makes it possible. The frozen meals came with FedEx with dry ice to keep it frozen and the other package came a day earlier. I got updates all the time to be sure not to miss the deliveries. I recommend this diet to anyone, who wants to lose weight sensibly.

I sent opened food pictures 3 days ago, but I found another one today. This package is also opened. Do you use airplane for delivery? If so, I know the reason. If not, I am worrying if someone did it and food is safe or not.

I accidentally threw my husband’s Nutrisystem tracker booklet away, so I contacted Nutrisystem to see if they would email one to me, and they did so very promptly. Thank you for your help! I’ve always had positive experiences when contacting anyone in your organization.

My first order arrived four weeks ago. I am waiting for the second to arrive. After contacting you I was told to eat one flex meal at a time. Instead of checking dates in my order. I am aware of how the plan works.

I tried this program because of the Money Back Guarantee. Figured if I did not like it I could cancel which is what their website states. 'Money Back Guarantee If you’re not satisfied with your first order, call 1-800-727-8046 within the first 14 days and send the remaining food back for a full refund, less shipping. Good on new 4-week plans, first order only. Limit one per customer.'

I am on Nutrisystem and have lost weight. A friend of mine was on the program and quit, leaving me a large supply of product. Tried to postpone my next shipment online but was only able to choose postponement for a couple of weeks. I wanted to postpone for more than a month. The choices were there but it does not allow you to choose them. I had to call and wait online too long to talk to someone who could postpone for a month or more. They purposely do this so you have to call a counselor in order for them to try to keep you on the system and to keep buying their product.

I had a positive experience with Nutrisystem a few years ago and decided to go back. What a terrible mistake. Customer service is embarrassing. I will never buy or recommend them ever again. The auto-delivery is a disaster. Calling their phone numbers is a nightmare. Chat is run by people who can’t help you whatsoever.

Called to cancel my order. Horrible customer service the guy was so rude! I only had it for a week now and he said I cannot cancel. I have to do another month of auto delivery. Yet, the website says if you cancel your auto delivery before the 14 days you will get a refund. He asked what made me think I would get a refund and told me to go to their website and he’ll wait while I look because he said he was right. The website again said I CAN cancel before the 14 day auto delivery. He was not accepting that and would not cancel. So now I’m stuck with this gross food!

They auto ship with no notice then you are stuck with the food. No email notice or call. Very deceptive marketing. When I called Customer Service, Stefan was not helpful, disrespectful and a poor representative of the company. But he probably was following protocol of this fraudulent company. There are plenty of better companies to use to lose weight. Dawn Zier the CEO either doesn’t know what’s going on or doesn’t care.

I ordered Nutrisystem by phone. Asked all my questions. I even asked if I could cancel at any time if it wasn’t for me. The lady reassured me that at any time I could cancel with no penalties and said quote “you're really not out anything.” I was not a fan of the program and ended up calling to cancel. Now! They won’t let me cancel! They say I have an obligation to keep paying and absolutely refuse to let me cancel! It’s not like I’m asking for my money back. I just don’t want to use this program anymore.

Kailey is an outstanding counselor, very knowledgeable, easy to talk to. Not to mention totally professional. We had a pleasant chat about our struggles. She answered all my questions w/ a simplistic manner. Miss ** is definitely an asset to your company. I am going to stay in touch with her.

Ads very misleading--only lost 3 lbs first week nothing after that. Dinners were disgusting. Called second week not satisfied and offered to spend more money for different foods. Money back guarantee is a joke. You have that covered well. I didn't get rid of "belly bloat." Only uncontrollable gas and stomach pains. Then to cancel after one month fee of $125 which is outrageous. Why isn't that mentioned in your ads?

I just started the program and I’ve had questions that I sent in an email and I had a response within an hour every time. And it’s really wonderful and I’m very impressed with this diet program. Thank you.

Kaitlyn was absolutely excellent. As a retired business manager myself, she did an outstanding job of reviewing the diet concept and how to maximize results. She is extremely knowledgeable of your product and your concept. I would have once been interested in employing her due to intelligence and communication skills. Thank you for an outstanding representative.

Talked to Peggy who extremely informative, understanding and helpful. Based on the info I gave her, Peggy helped me decide on a program that should best suit my needs. Peggy also faxed info to me regarding flex meals. Very helpful.

Thanks to Tina from Consumer Affairs for following up on my report of poor customer service. I have now been made whole by receiving all foods owed me and then some. Thanks again Tina, you have renewed my faith in Nutrisystem.

See the pictures. This is my second letter explaining you sent me rotten food. I think I ate one that was bad, it was not as obvious as this one, but looked different than previous shipment. No one asked if I was OK, or about a refund. Don't know how you are OK with sending rotten food, and not even worried about the customer. Just was told you have stringent quality control- not this time.

I received one dinner in an order that was open. NutriSystem was quick to reply with an apology, request for lot/batch number so they could investigate from a quality control perspective and will be sending a replacement. Excellent response.

I really like Nutrisystem. It has worked well for me. I am struggling now because I am disorganized and distracted. I know there is an element of counseling available on line but I find a weekly meeting holds me more accountable. I don't feel that the fault lies in the plan. It offers variety, group support and different plan options. Eventually, I quit and when I regain the weight, I come back. Among suggestions I would make include: cooked, crumbled ground beef ( for recipes), extra veggies to bulk up skimpy dishes and your own line of low calorie salad dressings.

Very satisfied with the product, but when I canceled and had a 100$ credit they would not use, even though I was told they would... Now I have a 100$ credit I will not use. Way to stand by your staff. Very poor customer service.

NutriSystem did an excellent job in taking care of my problem. I purchased a 4 pack of muffin at WalMart and there were only 3 in the box. They sent me 5 replacements, apologized and asked me several times if there was anything else they could do. They went above and beyond my expectations. I live 45 minutes away from WalMart where they said I could return them and when I told them that they immediately said they would mail out replacements. I definitely appreciate their help.

My third time ordering. Never had the experience that I encountered this time. Called to place an order, completed my selections, paid and awaited delivery. Dry food came within three days however frozen food took 11 days. Did not order enough dry dinners to cover the 11 day wait time. This has never happened before and when I contacted Nutrisystem all I got was the runaround. Finally spoke with a concerned individual who took care of this. Still waiting on the first week turbo boost package and a second shipment of 16 frozen meals. For all this was only compensated $50.00 on my next order. Customer service nothing like it used to be.

The chocolate pretzels and the pretzel bar came melted. Additionally, I don't understand why it takes so long for the food to arrive. I just ordered a week to see how I liked the food but when it takes so long to get the food I can't really wait to see if I like the food before ordering again.

Should be rated minus stars. Not even deserving of one! I, too, was duped by the auto sign up. I did NOT choose it as it was clearly checked automatically and I did NOT realize it. This company does NOT care about is customers, is a major rip off and deceives its customers. DO NOT BE DECEIVED. They are nasty and horrible. I am appalled at the dishonesty of Nutrisystem!

I need to lose more weight but am bored with the menu items. I can't eat anything spice and will not eat anything with blue cheese as the ingredient such as the loaded potato and mac and cheese. Any new items come and go without getting any of them. Please add new meat and potato type items. The meats all taste the same. The pasta all tastes the same.

I love Nutrisystem and have been a big fan for years. My only issue is that I have to order from the states now and pay American prices. :( Otherwise, I'm happy with their service. They help me out, especially being an automatic reorder customer. I've been on plan for a month and lost 12 lbs. It may be slow for some but it suits me just fine. I feel the slower it comes off, the longer it takes to put it on. :) Keep up with the great customer service and thank you for being there for me when I've needed you.

Please consider my plan terminated. I will attempt to call but I expect the next order along with future orders to be canceled. Many of the food options are inedible. I have a freezer full of foods that had little flavor and many that were watery and tasteless.

My order arrived unfrozen and ruined. There were also items missing from my first week package. I'm now going to have to call to see if they will replace the missing items. The good part is that they are going to replace the frozen items. The bad part is that I now have to contact them yet again about the turbo takeoff items. The first time I called to tell them that my frozen items were ruined, I had to stay on hold for 30 min to talk to someone. No one answered. I then phoned again and stayed on hold for 30 min the second time and gave up. Finally, the third time I called, I got someone, but I had to stay on hold for 30 min again. Thus, I was on hold for a total of one and a half hours!

We asked and found out what Powerfuels are as well as SmartCarbs and how they relate to the Nutrisystem meals. We were also told how we can mix or match these to set up flex meals. We asked and someone there answered all our questions. We asked via email and were very impressed with your reply. It was clear, concise and we also saw the author worked on a Saturday! Good job! Excellent customer service. Thank you.

I called on 10/14/2018 to order the Uniquely Yours plan including 28 Nutri-Pro shakes and 7 NutriCurb bars and 7 extra shakes. On 10/18/2018 I received the dry portion of my order. I have not received my frozen order. It’s been five days. I only have two dry dinners with that order. I just got an email stating the rest of my order will be delivered within 14 days. This is unacceptable! The last time I ordered I got all food within 3 days. I did not receive a shaker bottle, NutriCurb bars or instructions for the first week. If I don’t receive my full order by Wednesday Oct. 24 I will be forced to discontinue and send the remainder back. Very disappointed. Spoke to a counselor on 10/18 and she advised my order was ready but not assigned a shipping number. That was a lie and incompetent. I will not reorder again! I would like management to call me.

Customer Service was wonderful. I contacted them via email about the problem and they took immediate steps to fix the problem and resend my order. I have been ordering NutriSystem for almost ten months now - and I love it.

I so much appreciate you sending me the Description of my first week since I didn't read the directions and mixed my food with my regular order... There were a few items that weren't on the list but I just took what I thought... I was also missing one snack and my frozen waffles bag was ripped open. Not sure if that happened during the packing process or not.

Well to give an update on my last review where I detailed receiving a shipment of food that had roaches inside the box and then the horrible customer care call afterwards. I did get an answer from someone at Nutrisystem that they would be reaching out to me soon. I got tired of waiting for the promised "reach out" after several days and called Nutrisystem's customer care to report the incident. The person who took my call didn't seem surprised that I received a box of roaches and seemed to be reading me a script about it. She told me that she would send out a new box within 4-10 days. She didn't apologize about the wait time or offer anything to compensate me. I haven't heard anything back from them as of yet. I guess the "reach out" is just imaginary.

I called in and used the very convenient feature where you can request a callback... My rep’s name was Tyrone. I had a lot of questions and was seeking advice/counseling to ensure I was completing the program correctly as a first timer. He was terrific! Through discussion we found out we were in the same age group. He was open about sharing his personal journey on the program and walked me through step by step on all my inquiries. Hands down one of the best customer service interactions I’ve experienced being on the consumer side of things. Thank you Tyrone for all of your assistance!

Yahoo, lost 8 lbs in 5 days (had 2 lost days on Turbo Takeoff, my bad and although I was careful I had no additional loss, but did maintain the 8 lb loss). Started on the regular program on Monday and on Tuesday morning weigh in, lost another lb! I have had to call Customer service 2 consecutive days to clarify some things on the regular program and they have been absolutely delightful and so very helpful? I'm so glad I am doing this program, although I have a long way to go, I have a new confidence in my ability to be successful after speaking with the representatives. You guys and gals are AWESOME! Thank you so very much for all your help and motivation! Also the NuMi app is such a good resource not only for info, but for keeping on track!

Ordered Nutrisystem Uniquely Yours Plan for the 4 week plan price of $349.99 with free shipping based on the information provided by Nutrisystem on their webpage. The plan is advertised as an 18 pound weight loss for men in one month. I only needed to lose 15 pounds so I believed what Nutrisystem wrote and purchased the program.

I was excited to check out the recipes in "The Leaf" to add more variety to my flex meals and snacks. Unfortunately I quickly discovered that about half of the recipes don't have the calories per serving listed. This would make it very hard to incorporate into my day since I would not be able log the calories in the Numi app. Overall I am very happy with the plan but it's frustrating when I'm trying to use recipes Nutrisystem is publishing but can't because they are incomplete. It seems to me that any recipe published through your system should have a calorie per serving listed.

There was something gritty in my four cheese melt so I spit it out on plate. See disgusting photo!! I did NOT speak with anyone about this problem. I expect a coupon or discount or something. I think anyone would!! Terrible!!

Too much dehydrated food. Too many substitutions of dehydrated foods for non-refrigerated foods due to low inventory. Non-refrigerated foods had poor texture and flavor. Separated shipping of frozen and shelf items caused disruption of my daily planning. After placing my order (to arrive within 10 days ) I was called away on family business for 3 days. Shelf food arrived but I was unable to disrupt the frozen delivery. Unable to narrow down delivery date. Arrived while I was away. Too much inconvenience to do this monthly. Many dehydrated and non refrigerated items had too many artificial ingredients that did not agree with my stomach, causing abdominal discomfort

I have used Nutrisystem multiple times for myself and my daughter. My experience the past few months has been the worst I have ever experienced in all the years I've used Nutrisystem. Not only did I have a terrible experience with them. I referred a friend who refused to purchase a second month with them because of how terrible their customer service was. They charged my account two times, when I had delayed the order. I was on hold an hour trying to speak to a customer service rep, someone picked the lineup and then line ended. I called back and waited on hold for 45 more minutes. A customer rep answered and told me that I had the wrong dept, even though their automated system prompted me to that line.

LOVE NUTRISYSTEM PROGRAM. 9 WEEKS LOSING 21 LBS. HOWEVER, JOURNAL IS IMPORTANT BUT VERY FRUSTRATING!! Please have IT change the Nu Mi Journal as it is poorly designed. 1. When you log in journal under a category such as BREAKFAST, then you select food, then you have to select "Breakfast" AGAIN. On the original page, once a meal/snack is select one should NOT have to re-select to have food placed correctly. 2. The snack names should be morning or AM snack; afternoon snack; and evening or PM snack. Thank You for listening. I wish I could chat with an IT person directly. Please consider seriously these changes. Thank you.

Food is tasteless. Sure you will lose weight if you want to be constantly dizzy and have a perpetual migraine. Decided that the processed foods was not for me. Tried to cancel online... no go. You have to call by phone to cancel. Then comes the hard sell. Lady is pleasant until she realizes that you are adamant about canceling. And even though the food does not agree with you. You have to order a second round of food that you cannot and should not feed a dog. Word of advice --- cancel your card on file with your BANK or they will continue to charge you. I will be letting everyone that I know co-workers and family and starters not to use this company ever!

I am pretty discouraged by the service I received from Nutrisystem today. I got a notification that my 2nd box would ship within the next 4 days so that prompted me to call right away and cancel. But because I did not cancel after receiving my first box within 14 days I got a $125 cancellation fee. WOW!!! Talk about steep! Now if I had spent over $300 for my second box and then canceled I would receive no fee. I was honest and mentioned I did not enjoy the food. Why would it make sense for me to buy a second? I just felt like there was no budging with their policy to accommodate a customer. I will never use Nutrisystem again, especially now!

Nutrisystem refunded the $125. cancellation fee as promised. While I am satisfied with the resolution, I don't believe I should have had to take it as far as I did to get a satisfactory outcome. I still believe this is a poor business practice.

I asked for support with my South Beach get started account and received an email from The Nutrisystem Counseling Team, 1-800-585-5483, counselingsupport@nutrisystem.com. I have used Nutrisystem and was very disappointed with the high carb content. I never lost weight. I chose South Beach specifically for the type and content of the food. I don’t understand why Nutrisystem responded to my email. I sincerely hope you do not represent both companies.

After expressing my poor experiences, I was contacted by Beth at extension **. She was extremely knowledgeable and caring. She is a true professional and I appreciated her efforts. You are fortunate to have her on your staff. Thank you Beth!!

We were out of town in Beckley, W. Va. in that my wife's mother was gravely ill. I returned home to find the box of non-perishable foods which I was not expecting since I wasn't here to get the information about the delivery. I called Nutrisystem that day and was told that the Frozen Portion was shipped. I explained the circumstances that we were not going to be here when the shipment arrived and could not accept delivery. The response was, well the frozen cannot be returned. I put a note on the door saying that I could not accept delivery from Nutrisystem and to return to sender.

After 2 hours of chat my 2 orders had to be cancelled. The only reason I am even thinking about maybe trying to order again is because of the very nice gentleman that I spoke to after my orders were cancelled. I believe his name is Alex. He should probably be in charge over there as he knows what he is doing and talking about.

I am on my third order. Each time I have gone online to make my selections. Items seem to have been changed when I went back to review my selection. I then received selections I did not want. Then, with my last order, I had one meal that was near empty and, the use by date was Oct 12. Just a week remaining. I do enjoy the program, but am disappointed by the issues noted above. I was not going to make my third order, but did. I most likely will not place a fourth order.

2nd shipment had frozen food all defrosted. Contact NS, took them 3 weeks to re-ship forcing me to restart the program. 3rd shipment also came defrosted. NS will not refund and just cancels your auto renewal program. They charged me over $300 in order for me to cancel. Horrible customer service.

Did not receive in my initial order. Received shakes a week later but nothing else included for my first turbo week. The girl on the phone was very helpful but I’m ready to start the program and I feel I’m missing some of the product and there’s so much it’s a bit overwhelming.

Finally after 20 days of not being able to manage my account I can get back on track with managing my weight loss.

I started Nutrisystem in January 2018, I've lost 52lbs. I absolutely loved the program I was on, Uniquely Yours. I was completely fulfilled with my cravings. I loved all the food. I'm now ordering a-la-carte because I enjoy the food still. Nutrisystem has taught me how to eat, portions and selections of food. Thank you Nutrisystem☺.

Even though it was partially my fault for not reading the terms and conditions Nutrisystem was made an exception and accommodated my request to waive the termination charge. They diffidently changed my impression of their customer. This is the way to keep customers happy and giving the customer a pleasant experience. Thank you Nutrisystem!

I place an order last week that arrived on Friday, Sept 28. On Saturday, I spent the entire day calling. NO ANSWER ALL DAY. I pressed a button to pretend to place an order and actually got someone to answer the phone. The lady was very nice but told me the department I needed to speak with had left for the day a few minutes before. Had I been able to get through 4 hours earlier I could have talked to someone. #1 I suggest using the phone system as a customer and see if you can get through. Today, I finally got a Nurtisystem person on the phone. Instead of listening to what I was trying to tell her she kept forcing me to listen to her by talking over me. I have already spent hours on the phone trying to get through.

The extensive use of Soy was nowhere in the sales material. I ordered and began to use the product and immediately got a reaction from my Soy allergy. My thanks to your dietary people for checking and processing a full cancellation and refund. Sorry for that, but your professional handling of the problem is much appreciated.

Nutrisystem put a charge of $259.48 after my plan had been cancelled for months and now this charge appears. No one can find an order therefore can't resolve the issue. There is no order # to refer to because no order has been placed. Don't recommend Nutrisystem, not because of the food, the service and billing issues and no one can help me so had to get my credit card company involved. Marie Osmond would not be happy to hear this. Very unhappy customer.

Thank you for responding to initial complaint re: a piece of plastic in a meat product. The image of the item is attached. You offered 5 meal replacements, but I was unclear as to how to receive them. It its possible, I would appreciate 5 mushroom risotto dinners as compensation. You have been very helpful & responsive. Thank you again.

Difficult to cancel. It took numerous emails, chat, hung up phone calls. Extremely poor customer service. All because the food did not agree with my stomach. Finally after weeks of trying and the request of the CEOs name and anyone who would listen did I get results.

Diet/life change - I haven’t started yet but ALL the people I spoke with were great! They gave me confidence to do this. Thank you all for being so compassionate and patient with me. So looking forward to these new relationships. ❤️ Yea!

I was able to lose nearly 20 pounds in five weeks with the Nutrisystem program but the problem is some of it is a scam. First, you can't cancel the program unless you call them. You can do everything online but they make it difficult to cancel. When you try to cancel on the phone then they try to talk you into staying with the program. My big complaint is that I thought that I was getting a deal for my first month - as advertised on tv - except that when you sign up (read the fine print) you are actually signing up for the first month and then the required auto=renewal during the next month.

I wrote in twice and also waited in phone queues for longer than I had time and no one gets back to me. I had severe abdominal pains and constant other bathroom issues 2 and a half weeks into the plan. I nicely wrote twice explaining that I like the plan and I like the taste of the food but it is making me so sick that I went off it this past Wednesday. All symptoms cleared up! I have a soy allergen that I think has gotten worse and I think the artificial sweeteners make me sick as well. It's been awful. I don't think they care or are staffed enough or something. Because it took a while for shipment. I bought a kit while waiting at Walmart - did that for a week then did the Turbo takeoff week two. Every day got worse. Started the frozen Uniquely Yours on week 3 and got until Tuesday and I just couldn't do it due to how ill I was.

You couldn't delay my order, so you cancelled my program. Why did you delete the details of my program? Not only did you make me waste an hour of my time today trying to delay my order online, then by phone, and then being put on hold for 40 minutes waiting to speak to someone, and cancel my program, now you've made it impossible for me to pick up where I left off. It took an effort to get my picks just the way I wanted them, and now you've deleted them. I never did get a call back the second time I called using your callback feature. I am upset and disgusted with your service today.

There is a worm in my food. I can't reach anyone at Nutrisystem - do I take the live worm and go to hospital because I may have ingested one. Can't reach anyone at Nutrisystem for 20 minutes. Got someone and she has no idea what to do.

I submitted a request for additional copies of the Nutrisystem Daily Tracker & Grocery Guide, via email. I received an email reply from a rep of the Nutrisystem Counseling Team, in a timely manner that provided "PDF" copies of both items; plus a notice that several would be mailed to me shortly. Thanks for the assistance resolving my issue. Great job & excellent products.

Nutrisystem is fine if you never need to contact customer service. I've been a customer for years. In the past, customer service was responsive. But now, the Chat folks will help only if you want to buy something. For all other issues, you have to call - and you'll wait on hold until your phone battery dies before anyone answers. If you value customer service, try a different diet vendor. None could have worse customer service than Nutrisystem!

"You have so many emails" that you can't reply personally to my request! You are not useful to me through emails if you can't find the time to make a personal connection with me. I'm unhappy about the foods and I'm not sure when I'm going to order again, or ever...

My husband and I both signed up for Nutrisystem and was very excited about it. The commercials makes it sound like an easy diet, good food, weight loss guarantee. Within the first 3 days of working the system we both just couldn't eat the food. Throughout the month we tried to eat just whatever was edible and even food that was, putting it kindly "ok." Although the shakes were really good. So it's reasonable to say we didn't lose anything. It's misleading to have all these celebrities promote your product telling your consumers that it tastes "Great" is the word they used. What are we paying, $400 for mine and $700 for my husband, for??? Even the meat seemed questionable. My husband is a veteran and he said his M.R.Es tastes better than what they are offering for so much money. I am truly disappointed Nutrisystem. Tis Tis!

Last month I contacted Nutrisystem because of moldy food and old crusty cereal. Several emails I answered. Finally was able to reach “counselor” by phone. No apology but said they would replace food. They sent a list of food they were sending (which wasn’t even half of what I told them about but I thought okay whatever. Well, I should have known better. ”Replacement” food was never sent to me. Diet actually does work but when product is moldy or un-usable I would think you would stand behind your product. I would NEVER recommend your product. Certainly not interested in keeping customers! Shame on you!

A few days after I found the chip bag sliced open, I found mold inside of the yellow pound cake snack. That’s why the $10 credit was applied, which is fair. However, now I find myself carefully inspecting everything I open which is annoying. I was feeling good about Nutrisystem, it might take a while to feel confident about it again.

Nutrisystem was very kind in resolving this issue for me. Their food is great and there plan works. Do happy they redeemed themselves. I really hated to leave their food plan, but really needed a response and correction from them to stay.

Quick response to my email inquiry. Very customer centric response. In addition to addressing my question, the counseling team recognized and was supportive of my weight loss. This left me feeling like I was a person to the team, not just one of many emails asking a question.

Spoke to Michael who was courteous and very informative and helpful. He completely answered all of my questions in detail. Very reassuring, pleasant and knowledgeable. After our conversation he even sent me a list of power foods, smart carbs etc. to help me have a better understanding of the program. Excellent counselor.

The customer services is awful. After receiving a shipment of food container items I didn't order, attempts to reach customer service over a 7 day period were all unsuccessful. Attempts to live chat, phone and email were ineffective. Being placed on automatic hold and expected to hold for who knows how long, I emailed, and after sending one email each day for a week, I received no response. Only after I canceled did someone bother to email me and managed to acknowledged that they were busy and sorry to see me go. There was no attempt to resurrect the relationship or make things right. Nor did I ever receive the name or telephone number of a real person to work through the issues. Even canceling the order didn't cause anyone to reach out to see if there was a problem. You are just a number and after your wallet.

The most important thing for me is that it is working. On the road to lose 80 lbs. I've lost 28 after only 6 weeks. The food is not fine dining but it is good enough and with enough variety to not be boring. Some of the food is quite tasty and others only rate around good but, for me, that is not the point. The point is that now most of the time I am not hungry and I am losing weight without having to make major alterations to my life. Surely, there are times when I just want to get a pizza delivered and munch out but Nutrisystem provides ways to deal with that. I'm not going to blow smoke, some self-control will be required. The few times I have some real cravings, I just pull up the weight chart and see that nice downward trend of weight and remind myself why I am doing this. The quick start program, for me, was the most difficult portion to get through but it surely did as it described.

The young lady that helped me was very nice and the young man that helped me on the very first order was great. Understood I did not eat chicken and set my orders up so I would get no chicken products... but did not get the Turbo Takeoff box. Had to call... did this order Two weeks later so am just starting this diet Monday Sept 17th. Sad... When I received the Red Turbo Takeoff box it had two (2) chicken entries. Amazing. So now I am down 2 dinners... I am just hoping that there will be no chicken entries of any kind in my next month's order. Other than that... all is good.

Plastic found in a dinner entree. NS compensated me with a $30 coupon. It was very nice to see! I can't remember when this happened, maybe 1-2 weeks ago. I thought the response took longer than it should have. Really tho', I've had great customer service every time I needed them. Wait times when phoning are awful.

Nutrisystem responded to the problem and resolved it quickly.

It took almost 2 weeks to get a response from an email I sent to customer service. In the response it tells me I should call next time. Last time I tried calling I sat on hold for over an hour. Finally hung up. Tried chat, it was even worse.

I became quite ill on the program. The ingredients are really so terrible, maltodextrin one example and corn syrups. My blood test was terrible and kidneys showed problems and Lipids were very high. I felt very ill and in much pain as well. I am generally never in pain... Food is wasting in my freezer. I cannot eat it again. Blood pressure skyrocketed and had to add a bp pill. And I did not lose any weight in 1 1/2 months.

Thank you! I spoke to a very nice person who was able to correct the problem. Not sure of her name, but she was very helpful and took care of everything..I already placed an order and i am also getting a friend to sign up. Nutrisystem helped me out even more, but i wont go into details..Thanks again for correcting this problem..WELL RECOMMENDED!

I am very happy with the 30 pounds that I have lost. I love your food and do not want to totally stop my program. I am working with adjusting to everyday food lifestyle. But yet, I do not want to give up my program. I believe this will keep me on track with keeping my weight under control. Thank you for my delays in my order.

We keep getting assurances that Bob’s FREE NuMi Milestone water bottle is coming in the next shipment. However, the shipment does not show that to be the case. Please check into this - the delay in answering caused it to not be included in the shipment just received. We cannot find the promo code, so please help.

I tried Nutrisystem and found out I am allergic. I tried returning the items as they indicated there was a full refund policy, and they told me I couldn't. I called over seven times during the next 30 days and they were not cooperative or helpful at all. I got transferred around many times, and never had any help at all. I ended up moving, and canceled my card. Two months after that they tried charging my credit card and claim they shipped product, which I didn't order. I never received product because I had moved. Very poor customer service! They try and snag you in and force you to keep buying, even if you don't like the product and even if you are allergic to it! I have told a lot of people about this horrifying experience and they are all appalled and said there are much better programs out there!

I have spoken with Chanta in her role as counselor. I was impressed with the interest and patience she posses. I am now able to form a more comprehensive plan moving forward with my required personal participation with the Nutrisystem to reach my weight loss goal. I am enthusiastically encouraged with my decision to take on this venture for my future.

My NuMi bottle issue was already taken care of. Subsequent communications concerning my husband getting his bottle with his 2nd month order have finally been answered, but with information that doesn’t include the promo code needed for ordering the free bottle. He was told to include the promo #, but we don’t know what that # is. He therefore missed the window to order the bottle in time for the 2nd month shipment. We would like to have it delivered with the order that is coming up for the 3rd month - we get auto delivery, so it is already set up.

I am very disappointed with the food. Most of it tastes the same to me and actually upsets my stomach. I did not realize I only had two weeks to cancel and much of that was mostly drinks. Then you keep trying different food thinking something will be edible. I tried to cancel after the two weeks and found I was required to spend at least another $200 dollars on food for a second month or pay a $125 cancellation fee. I know there is plenty of fine print in contracts that should be read. I do not recall being verbally told about these conditions. I paid the $125 to get rid of this program. This was a lesson that left a very bad taste in my mouth.

Not clear when I ordered that it would be on automatic order. Food is not good, not good instructions, dinners were bland. Too many entrees with spicy tomato sauce and cheese, dinners are bland. Shakes made me sick. Emails were only to sell more. No guidance.