Nutrisystem

My order showed up incorrect and I called customer service. The first person I got on the phone basically told my husband and I "too bad". My husband suggested I call back to see if I could get anyone else and I got Naomi!! She was amazing, kind, patience and motivating. Thanks Naomi for taking your time to correct my order and for all your help with the new program. I really appreciated it!

The first time I was on Nutrisystem I lost 40 pounds in just under 5 months, and it stayed off for several years. But bad habits resurfaced. Now I've been on it for two months now and I'm down 18 pounds and I still haven't had time to hit the gym!

Peggy was my counselor tonight and she was great. Patient, pleasant, very helpful, and also very knowledgeable. Made suggestions and helpful hints on how to record my meals and how to follow the recommended eating plan. She made many helpful suggestions and pointed out where I could improve my use of your products.

In May of this year (2018) we ordered 4 weeks of Nutrisystem product under our two accounts. The products arrived and we immediately called to cancel any future orders, as we were warned to do. We closed one account and were advised to keep the other open in case we wanted discounts for future orders, but were assured there would be no automatic orders sent to us and the only way we would receive anything further from Nutrisystem was if we ordered something new. Got that? NO MORE ORDERS unless we authorized such. That was months ago and today a huge box from Nutrisystem arrived on our doorstep in our absence. I want this box picked up and assurance that this will NEVER HAPPEN AGAIN. I was warned that it is nearly impossible for your organization to stop deliveries regardless of customers following the letter of the rules.

When I called to cancel the agent was very rude. I said I was cancelling because I lost only 7 pounds in 3 months and she continued over and over to challenge the reasons why. She spoke over me when I tried to answer her questions. She denied I was eligible for any financial return based on your ad. Based on my experience with her I would NEVER recommend Nutrisystem.

I have used Nutrisystem three times over about 10 years to lose weight. Obviously, I have not been great at maintaining the weight loss, though the effects and eating styles taught by Nutrisystem have lasted for long periods of time. It is a great program that gets me to eat smaller portions with more vegetables and more water throughout the day. I recommend it for anyone whose eating habits have gotten out of control and needs a powerful fix. Many of the food items are delicious, and the comprehensive program makes it easy to implement. I know if I ever need to lose weight and get on the right path toward healthy living, Nutrisystem is the way to go.

Several years ago, I was successful following a logical and supported NS program. I lost 87 and my son over 70. We even did a commercial for you! I just got my "new" order and find that it is no longer a simple program. It took 6 days for me to get an answer from customer support... Toooo long!!!! I quit my WW program for a guided program. And I got jibberish and codes for menu ideas. You think it is logical.

I placed an order for B1G1 from link in email advertising the bars. My confirmation did not show the deal or the price that was on order. I did live chat and email to correct and see why 2nd “free” was not showing. You never seem to be able to correct issues at 1st attemp. Always excuses. Quite frustrating to try live chat then email to be told use this link or this core or to call. I used the link FROM an email for the B1G1. You send endless emails yet to try and reach you for issue it takes 3 weeks and no solution. I’m looking for the second order free that was not sent.

I had reached 30 pounds lost and for some reason did not get a code to receive my bear and could not find them on the website. I emailed the counselors and they added it to my next shipment for me. They were also very supportive and encouraging about my success.

BUYER BEWARE - MANY PRICING OFFERS FOR SAME PLANS. I am upset to find out that there is a cheaper offer for the plan I ordered today! When I spoke with the friend (my mother) that referred me, she informed me she purchased the same plan yesterday for $249.00!! The infuriating part is my plan for $301.06 is that charge after using the $30 OFF code from her referral email. I am assuming it’s all the same food?!?

I have been off of Nutrisystem's for several months and have put on a few pounds. I am looking to start again, but I have been encouraging a friend to join in doing this. Do you have a programs for two people to work together. Thanks.

I was charged $283, and two days later I realized that I had gotten a call from another representative who promised me that he could lock in my price for $257 a month. This means I paid $34 too much, and finances are really a challenge right now. The shenanigans I went through to get the good service that I did finally get from Larry was really quite excessive.

Bernadette was extremely friendly and knowledgeable. She answered all our questions, we appreciate it. Thanks for all your help. We look forward to speaking with the counseling team on a frequent basis, that makes the Nutrisystem process a lot easier.

I decided to splurge and try it to lose a little weight before a trip to Mexico. The only time I lost weight (2 lbs) was the first jumpstart week. After that, was plateaued the remainder of the time. I anticipated only trying it the first month to see how it worked for me, when I suddenly see a charge on my card for a second month I called to cancel, which they then told me I was obligated to a 2 month minimum since my plan was a 'discounted' plan. Cancellation charge at that point was $125... so they convinced me to do the shakes and bars only for that months for $175.00... then assured it was cancelled after that.

When a user is in the online systems it does not check to see if a customer is placing a duplicate order and customer service answers is, "You did it. You pay for it." But if you don't use the online system and call in then they tell you that this action would generate a second order. To me this is a form of consumer fraud.

I have had to call or email Nutrisystem several times with questions about my order and almost all of the representatives were VERY helpful and a pleasure to chat with online or in person. Overall it was a good experience.

I am very happy with the program. Support council has been helpful, by e-mail and online. Losing weight and feeling fine! Would like to add turbo shakes and additional bars for on the road. Hoping to keep up with the program while on vacation.

I have been trying to get a refund or replacement for several emails. "My first Order #: **. I ordered 8 Cinnamon Rolls. I ate 1 yesterday and got sick. I checked the date and the Enjoy by was Apr 19 2018 on all of them. My Order Date was 04/11/2018! I was sent almost expired stuff in my first delivery!" I replied with the lot # but keep getting the runaround.

I love the food. Your service, on the other hand, makes me exasperated... to the point that I am not going to order anymore unless absolutely necessary. Main issues: (1) sales with imaginary/hidden ending dates. C'mon, NO ONE thinks that's how a sale works. NO ONE. (2) I almost ALWAYS (maybe ALWAYS?) had to get a human to intervene when I "won" something on the NUMI app, because it was otherwise IMPOSSIBLE to get what I won. Simply not acceptable in today's online world. (3) When I did a chat to get what I "won", I was invariably starting from the wrong choice on the pull-down that starts the chat. (As if "Existing orders go here, new orders go there, what you want to chat about is always the opposite of what you chose".) Just make that straightforward, OK, and quit wasting everyone's time.

Nutrisystem changed my live. I was 270lbs and did not have the motivation to go anything about it. I had 2 knee replacements so exercise was almost non existence but through the great program I lost 50 lbs. I would have continued but I lost my income and could not afford it. Maybe some day I can continue my journey to get down to my goal weight.

I have been a loyal customer for almost a year and a half. I spoke with a customer service rep by the name of Frank on 07/31/2018 approx at 1:20 pm. Who was very rude. He informed me that the plan I thought I had ordered (Weekends My Way) was not the plan I had been on. I thought it was the plan I always had ordered due to the fact I order the same way off the app the every time. He refused to cancel my next coming up order and when I asked to speak to a manager he said there was not one. I tried to explain to him my confusion and he would just cut me off and not listen. After we hung up And before I could get a call back from a manager like he had promised, he canceled my order and charged my card $125 fee. I never got a chance to rectify my situation and I feel as a loyal customer I was mistreated.

OK thank you. I was having trouble on what which food eat at what time. So I asked the counselor the best way for me to eat and she explained to me the best way for me to eat so that he also got a copy of the booklet. How my email I got to get the book of first like I guess who is like at the booklet thank you.

I placed my first order almost a month ago via my phone. I called today to cancel my next order because I am not losing the weight I wanted to lose. The rep told me that if I cancel I will be charged $125. This is absurd as I do not recall signing up for this! The rep said I checked off the auto delivery and that I should have read the terms & conditions. Nutrisystem didn't even put a disclaimer regarding this cancellation charge before ordering their products. This company will take your money! Such a scam!

When signing up for this product my husband did not read the terms and conditions-that is on us. It would be a huge inconvenience for anyone to return the product. However, I still feel the cancellation fee is outrageous and will NOT recommend your company to anyone. Plus the few products he did try were not very appetizing.

I have been getting the 5 day box and find that there's hot spicy food in the mix, and I can't for the life of understand why. When I contact you I get a bunch of BS and no real answers. There is absolutely no reason for these items to be in the menu, not when there are many HOT sauces on the market that anyone who enjoys heartburn and a sore mouth can take advantage of. This is not the first time I've complained to you about this problem. I had the same problem with you when I did the 30 day program, it's ridiculous that you do this.

I think Nutrisystem is a rip-off. They offered me a discount on my first month's food as long as I promised to order a second month. When I decided I didn't want a second month, they charged me $125. I truly regret making the stupid and foolish decision to order a month of their food. The portions are extremely small, and the food doesn't look appetizing or healthy. I did contact customer service, and the people I spoke with were poor listeners and had a surly attitude. Save yourself time and money and find another diet - this one is a scam. Honestly, if their product was so good, they wouldn't offer discounts and then take them away.

I am sixty-five years old. Was in a nursing home for five years. I had eleven stents in my heart and a pacemaker. Had gone through two cancers. I was in a wheelchair for five years. I had given up along with my Drs. I moved to Missouri with my brother. I went on Nutrisystem and over the past year and a few months I have now lost over seventy pounds. I am out of my wheelchair and am now a different person. I want to thank Nutrisystem for the part it played in changing my life.

Received my 7 day ala carte meal kit. Most of the food was fine with the exception of the golden pound cake. The package was sealed and after opening discovered green mold covering the bottom half of the cake. The package states enjoy by Nov292018.

I understand that it is partly my issue because I didn't alter my order in time, but I was unexpectedly sent away on business. I am somewhere I don't have cell service and no access to a computer where I can do personal work on. So there was no way I could call or use the chat (it wouldn't pull up on my phone). I emailed because it was my only option. It took two days for someone to get back with me and by then it was too late. I live in the city so there was no one to receive my packages and no one but myself has a key to my apartment.

Olivia was very pleasant and helpful. She was able to answer all of my questions. If she an true example of your staff your company is doing something right. My only complaint is that when you press that you have a question, you only get 3 choices none of which had anything to do with my question.