Nutrisystem

I have used Nutrisystem three times over about 10 years to lose weight. Obviously, I have not been great at maintaining the weight loss, though the effects and eating styles taught by Nutrisystem have lasted for long periods of time. It is a great program that gets me to eat smaller portions with more vegetables and more water throughout the day. I recommend it for anyone whose eating habits have gotten out of control and needs a powerful fix. Many of the food items are delicious, and the comprehensive program makes it easy to implement. I know if I ever need to lose weight and get on the right path toward healthy living, Nutrisystem is the way to go.

I had reached 30 pounds lost and for some reason did not get a code to receive my bear and could not find them on the website. I emailed the counselors and they added it to my next shipment for me. They were also very supportive and encouraging about my success.

BUYER BEWARE - MANY PRICING OFFERS FOR SAME PLANS. I am upset to find out that there is a cheaper offer for the plan I ordered today! When I spoke with the friend (my mother) that referred me, she informed me she purchased the same plan yesterday for $249.00!! The infuriating part is my plan for $301.06 is that charge after using the $30 OFF code from her referral email. I am assuming it’s all the same food?!?

I have been off of Nutrisystem's for several months and have put on a few pounds. I am looking to start again, but I have been encouraging a friend to join in doing this. Do you have a programs for two people to work together. Thanks.

I was charged $283, and two days later I realized that I had gotten a call from another representative who promised me that he could lock in my price for $257 a month. This means I paid $34 too much, and finances are really a challenge right now. The shenanigans I went through to get the good service that I did finally get from Larry was really quite excessive.

Bernadette was extremely friendly and knowledgeable. She answered all our questions, we appreciate it. Thanks for all your help. We look forward to speaking with the counseling team on a frequent basis, that makes the Nutrisystem process a lot easier.

I decided to splurge and try it to lose a little weight before a trip to Mexico. The only time I lost weight (2 lbs) was the first jumpstart week. After that, was plateaued the remainder of the time. I anticipated only trying it the first month to see how it worked for me, when I suddenly see a charge on my card for a second month I called to cancel, which they then told me I was obligated to a 2 month minimum since my plan was a 'discounted' plan. Cancellation charge at that point was $125... so they convinced me to do the shakes and bars only for that months for $175.00... then assured it was cancelled after that.

When a user is in the online systems it does not check to see if a customer is placing a duplicate order and customer service answers is, "You did it. You pay for it." But if you don't use the online system and call in then they tell you that this action would generate a second order. To me this is a form of consumer fraud.

I have had to call or email Nutrisystem several times with questions about my order and almost all of the representatives were VERY helpful and a pleasure to chat with online or in person. Overall it was a good experience.

I am very happy with the program. Support council has been helpful, by e-mail and online. Losing weight and feeling fine! Would like to add turbo shakes and additional bars for on the road. Hoping to keep up with the program while on vacation.

I have been trying to get a refund or replacement for several emails. "My first Order #: **. I ordered 8 Cinnamon Rolls. I ate 1 yesterday and got sick. I checked the date and the Enjoy by was Apr 19 2018 on all of them. My Order Date was 04/11/2018! I was sent almost expired stuff in my first delivery!" I replied with the lot # but keep getting the runaround.

I love the food. Your service, on the other hand, makes me exasperated... to the point that I am not going to order anymore unless absolutely necessary. Main issues: (1) sales with imaginary/hidden ending dates. C'mon, NO ONE thinks that's how a sale works. NO ONE. (2) I almost ALWAYS (maybe ALWAYS?) had to get a human to intervene when I "won" something on the NUMI app, because it was otherwise IMPOSSIBLE to get what I won. Simply not acceptable in today's online world. (3) When I did a chat to get what I "won", I was invariably starting from the wrong choice on the pull-down that starts the chat. (As if "Existing orders go here, new orders go there, what you want to chat about is always the opposite of what you chose".) Just make that straightforward, OK, and quit wasting everyone's time.

Nutrisystem changed my live. I was 270lbs and did not have the motivation to go anything about it. I had 2 knee replacements so exercise was almost non existence but through the great program I lost 50 lbs. I would have continued but I lost my income and could not afford it. Maybe some day I can continue my journey to get down to my goal weight.

I have been a loyal customer for almost a year and a half. I spoke with a customer service rep by the name of Frank on 07/31/2018 approx at 1:20 pm. Who was very rude. He informed me that the plan I thought I had ordered (Weekends My Way) was not the plan I had been on. I thought it was the plan I always had ordered due to the fact I order the same way off the app the every time. He refused to cancel my next coming up order and when I asked to speak to a manager he said there was not one. I tried to explain to him my confusion and he would just cut me off and not listen. After we hung up And before I could get a call back from a manager like he had promised, he canceled my order and charged my card $125 fee. I never got a chance to rectify my situation and I feel as a loyal customer I was mistreated.

OK thank you. I was having trouble on what which food eat at what time. So I asked the counselor the best way for me to eat and she explained to me the best way for me to eat so that he also got a copy of the booklet. How my email I got to get the book of first like I guess who is like at the booklet thank you.

I placed my first order almost a month ago via my phone. I called today to cancel my next order because I am not losing the weight I wanted to lose. The rep told me that if I cancel I will be charged $125. This is absurd as I do not recall signing up for this! The rep said I checked off the auto delivery and that I should have read the terms & conditions. Nutrisystem didn't even put a disclaimer regarding this cancellation charge before ordering their products. This company will take your money! Such a scam!

When signing up for this product my husband did not read the terms and conditions-that is on us. It would be a huge inconvenience for anyone to return the product. However, I still feel the cancellation fee is outrageous and will NOT recommend your company to anyone. Plus the few products he did try were not very appetizing.

I have been getting the 5 day box and find that there's hot spicy food in the mix, and I can't for the life of understand why. When I contact you I get a bunch of BS and no real answers. There is absolutely no reason for these items to be in the menu, not when there are many HOT sauces on the market that anyone who enjoys heartburn and a sore mouth can take advantage of. This is not the first time I've complained to you about this problem. I had the same problem with you when I did the 30 day program, it's ridiculous that you do this.

I think Nutrisystem is a rip-off. They offered me a discount on my first month's food as long as I promised to order a second month. When I decided I didn't want a second month, they charged me $125. I truly regret making the stupid and foolish decision to order a month of their food. The portions are extremely small, and the food doesn't look appetizing or healthy. I did contact customer service, and the people I spoke with were poor listeners and had a surly attitude. Save yourself time and money and find another diet - this one is a scam. Honestly, if their product was so good, they wouldn't offer discounts and then take them away.

I am sixty-five years old. Was in a nursing home for five years. I had eleven stents in my heart and a pacemaker. Had gone through two cancers. I was in a wheelchair for five years. I had given up along with my Drs. I moved to Missouri with my brother. I went on Nutrisystem and over the past year and a few months I have now lost over seventy pounds. I am out of my wheelchair and am now a different person. I want to thank Nutrisystem for the part it played in changing my life.

Received my 7 day ala carte meal kit. Most of the food was fine with the exception of the golden pound cake. The package was sealed and after opening discovered green mold covering the bottom half of the cake. The package states enjoy by Nov292018.

I understand that it is partly my issue because I didn't alter my order in time, but I was unexpectedly sent away on business. I am somewhere I don't have cell service and no access to a computer where I can do personal work on. So there was no way I could call or use the chat (it wouldn't pull up on my phone). I emailed because it was my only option. It took two days for someone to get back with me and by then it was too late. I live in the city so there was no one to receive my packages and no one but myself has a key to my apartment.

Olivia was very pleasant and helpful. She was able to answer all of my questions. If she an true example of your staff your company is doing something right. My only complaint is that when you press that you have a question, you only get 3 choices none of which had anything to do with my question.

I don’t want to really leave but I really want to take advantage of the autoship uniquely yours D plan and that’s what everyone tells me to do to get it for $249 monthly. If I can change to that plan for that price I would stay because I do believe it works and I don’t want to do anything unethical.

As of this writing nothing, I repeat nothing has arrived. And I don’t understand how my original order did not have everything and that I have called three (3) times and yet it is still not correct based on your emails. Who investigates and follows up with me concerning the three orders placed after the June delivery but you only show two orders?? Please have some respond or contact me.

I tried Nutrisystem and had so many issues before the food even arrived. I'm not sure how you can call 100 or 150 calories a "meal" or the fact that you have to add in your own fruits, vegetables and other food items. A meal should be the whole thing, otherwise it should be call a very low calorie entree. The customer service was impossible to fix my order that was incorrect and I was on the phone for over an hour just to cancel. I can't get them to give me my money back even though I cancelled within 5 days of ordering.

I stayed with the program for 2 months, you can check the website, order # **. When I got the next order confirmation email order ** I called to report I was having allergies to some food which I was willing to avoid, instead they decided to kick me out of the plan. The problem here is that I was charged the package anyway. I called several times to Nutrisystem and they claimed my issue should be with my bank not with them.

Three days ago I tried to change the delivery of my August order since I’ll be away until mid-month. Somehow the date of the change wouldn‘t move the month forward from July, and it registered July 13 as my next processing date. I immediately emailed, asking you to fix it, and got an automated response. Yesterday I called to follow up and found that you’d already debited my account. Vince changed the next shipment to process on August 13. Meanwhile, you have not returned the $339 you stole. This resulted in my account being overdrawn. This is totally unacceptable. You need to fix your act.

I asked about promotions and was given a generic answer. I receive “plan” promotions but not Ala Carte promotions on my Facebook page. I would like to see Ala Carte promotions on my Facebook page. I would purchase Items when on sale as opposed to purchasing items at the grocery store.

Because you double charged me, I am now getting overdraft fees charged to my bank account. I cannot afford your mistake and for me to wait 14 days for you to refund my $254 is criminal. My emails and phone calls do no good in getting my money back. You are money hungry crooks and I will definitely spread this information.