Nutrisystem

Overall the food was good. I really liked the breakfast items like the waffles, egg sandwich and chocolate muffins. I will continue to order those. I also like the lunch bars. Tasty and fulfilling. I only ended up ordering for dinner the meatloaf and hamburger sandwiches. Also the pizzas. The other foods did not look appetizing. The snacks were delicious and there is a lot of selections. The popcorn was so good and very sad to see it is not on the menu. I want to order more so I hope it comes back. Also the ice cream sandwiches, chocolate chip cookies, honey mustard pretzels and cheese puffs are also tasty. I will continue to order these items when they go on sale.

Positives: Nutrisystem works and it is easy and delicious. Negatives: Nutrisystem is slow weight loss, you will probably give up before you reach your goal because you will get sick of the food. Tips for Success: Add nutrition to the program, add vegetables to every meal and snack. Add high quality protein too. Add a fiber supplement to keep feeling full. Add spices and herbs. Buy extra to serve to your family when you are having a day where it is hard to stay on the program. Add exercise AFTER you've lost about 20% of your goal because it is hard to eat a restricted calorie diet when you're burning more calories and you want to eat more food. How to be Successful: It is a mindset. Think that Nutrisystem is supplying all the junk food, you have to supply the high nutrition food. When you have to add food, you add only nutritious foods. You don't add any extra junk.

I am on Nutrisystem and have lost weight. A friend of mine was on the program and quit, leaving me a large supply of product. Tried to postpone my next shipment online but was only able to choose postponement for a couple of weeks. I wanted to postpone for more than a month. The choices were there but it does not allow you to choose them. I had to call and wait online too long to talk to someone who could postpone for a month or more. They purposely do this so you have to call a counselor in order for them to try to keep you on the system and to keep buying their product.

The most important thing for me is that it is working. On the road to lose 80 lbs. I've lost 28 after only 6 weeks. The food is not fine dining but it is good enough and with enough variety to not be boring. Some of the food is quite tasty and others only rate around good but, for me, that is not the point. The point is that now most of the time I am not hungry and I am losing weight without having to make major alterations to my life. Surely, there are times when I just want to get a pizza delivered and munch out but Nutrisystem provides ways to deal with that. I'm not going to blow smoke, some self-control will be required. The few times I have some real cravings, I just pull up the weight chart and see that nice downward trend of weight and remind myself why I am doing this. The quick start program, for me, was the most difficult portion to get through but it surely did as it described.

The young lady that helped me was very nice and the young man that helped me on the very first order was great. Understood I did not eat chicken and set my orders up so I would get no chicken products... but did not get the Turbo Takeoff box. Had to call... did this order Two weeks later so am just starting this diet Monday Sept 17th. Sad... When I received the Red Turbo Takeoff box it had two (2) chicken entries. Amazing. So now I am down 2 dinners... I am just hoping that there will be no chicken entries of any kind in my next month's order. Other than that... all is good.

Jason was very helpful. Now I'm online trying to find all the information he sent. I have all the food both frozen and regular stored ready to use. He suggested I start next Monday and he will delay reorder to fit the schedule.

Carly was very helpful in determining why my goals for weight loss are failing. She gave me ideas and tips to work on. Of all of the employees I have spoken to she is the most compassionate and helpful. She looked at my app entries for me.

I was surprised I liked the food as well as I did. There were only 3 items, in 6 orders, that I didn't like. Also surprised that I DIDN'T GET HUNGRY! I actually had a hard time eating enough throughout the day. Pleased with my 35 lb loss, & have had no problem keeping it off so far (2 months after stopping). If I decide to lose another 15, this is the way I'll go.

On their website, Nutrisystem states, as a returning customer, I could get a 28 day plan for $284 or as they claimed $10.14 a day. However, Nutrisystem sends you only 20 days of food. Dividing 20 into 284 is $14.20 a day, not $10.14. When I challenged a phone representative about this, he said the other days are so-called "flex" meals which are meals I have to pay for over and above what I am paying Nutrisystem. To me this is clearly deceptive advertising. I cancelled my order.

I would like to lodge a complaint. Why is it called free shipping when they charge you 10 dollars to pack the shipment. I think that is false advertising. I think this should be changed. Either make it free or let people knowing you are being charged for special packaging for your monthly shipment.

I have tried calling your automated phone number for help without any luck. I wish to have this melted order replaced. No info has been forwarded to me as to how I am supposed to do this. I have been completely satisfied with this service up till now.

First order was wrong order shipped. We received someone else's order addressed to us. You graciously replaced order and sent out. We received order and all bars and chocolate treats were melted. Sent an email to request replacement and was sent email back to just eat chocolate treats as one big lump. (WTF) kind of customer service is that!!! I Quote, "If your chocolates arrive fully melted, they can be quickly hardened into one larger "candy bar" size portion." Now I'm pissed, we had so much great service with your company and we have lost a lot of weight. But I am a customer service type of guy. I need that to stay with a company.

Do NOT give these People your credit card, I bought gifts cards from Costco and the price difference was a small amount so I used my credit card. They will charge your card without authorization. They automatically renew shipments. DISGUSTING.

I have been on Nutrisystem for about five weeks and have lost sixteen pounds. Overall I am very happy with these results. I like losing the weight slowly which I am very happy about since I have heard that it is better to lose slowly. I am very happy with the meals provided and with the fact you can have your own flex meals. Those are very helpful in keeping from becoming tired and bored with this diet. I have tried many other diets but without success. This time I believe I am on the right track. The only problem I have is with the PowerFuels. There are way too few listed in the guide and a lot of them are meats, eggs,or fish. This would be okay, but a lot of the meals deal with meats, so I was wondering if there were any other PowerFuels that I could use? Thanks, Bob **.

The frozen order was delivered without the dry ice in the package. I am unsure as to why but know that during shipment it was delayed for several days at one location? Not sure why. I have had other orders go thru very quickly. As a result when I opened the package was surprised that all the contents were defrosted the ice cream had come out of the cups and was over everything. I was surprised the company is sending me another shipment. I am relieved. I have been very happy with the service and the food has been great I am losing weight and am determined to meet my goal.

I was so pleased with the relatively prompt response regarding what was missing from my order. Really do appreciate the way it was handled. My missing items are on the way so I am very pleased with that. Don't know what I can say except thank you so much.

I had it for a month and no results and decided to go with a a second month. No results, I sent you guys a note to tell you about this. I am telling your customer service area of my experience was not good. I lost nothing. Please check correspondence for past month (2nd) and I want a refund. I have already talked to customer service. I am very very unhappy. Thank you.

My husband and I purchased a meal plan program from Nutrisystem and were not happy with the food products. We were aware of the many meal plans that were available. We were under the impression the meals were frozen, we were disappointed when we received the packaged foods. Although, the website stated it was a 28 day meal plan, we received meals for 22 days. We later found out there are two "flex" meals per week, which we were responsible for preparing. In addition, the foods were not tasty, needless to say, we forced ourselves to ingest. We did not lose the 11 to 13 pounds as suggested by the website. The only positive aspect from this fiasco was learning appropriate portion size meals.

I am a first time Nutrisystem customer and am a bit confused about getting started with the program. I just spoke with Jason, one of your counselors and had questions concerning the first week of fresh start. He was very helpful and comforting about the questions I had and answered them to where I could understand. He also emailed me the items I needed to use for my first week and was very pleasant. At this point I am very satisfied with your customer service and will not hesitate to call back if I need to.

Food does not do anywhere as advertised. Actually the Weight Watchers foods sold in the supermarket tastes better, has better results and costs significantly less. I feel as though I wasted $1,000.00. When I communicate with Nutrisystem they, a week after my contacting them say to eat more... excuses excuses. Customer service is horrible!

I cancelled my order in person, over the phone on June 19th as a result of my complaint that Purolator would not leave my items without a signature. YOU promised and assured me that Purolator did NOT require a signature and that you would see to it that my items were sent out after giving Purolator a stern talking to by your supervisor. I never heard back from YOU but Purolator called me twice to pick up the stuff - which is an hour away!

Hello, I've used Nutrisystem a few times and love the product, however, even though the customer service representatives are helpful, I feel they do not properly explain. I paid full shipping charge even though I was told no charge. I live in Canada but I did let the agent know that. Nancy

I’ve been in NS many times since the ‘90’s where it was 7 days on NS. When I called to sign up again (about a month ago), Flex Meals was not explained to me, consequently, my first week of actually on the NS food (wk 2 after Fresh Start) I ate NS all week with no FM. I looked at what food I had left and figured I’m out. I wouldn’t have enough to get me through the next 3 weeks. When I called and talked to a Counselor she explained the FM and said I need have 2 FM Per week - that still wouldn’t get me through 3 more weeks. So when I called back, the next counselor said I need to do 2-BF, 2-L, 2-Dinner, 2-snacks on my own each week. I understand the idea behind FM and actually think it’s a good idea, but it takes a lot more time to figure out which days you’re doing each of the FM’s (8 total). NS used to be pretty easy to follow but it’s not now. I’m so confused!

Great program, great food, great results. Lost over 40lbs in 4 months with no effort on my part. Old age and change of lifestyle impacted me in all the wrong ways. This program put me back on the right path. Thank you.

If there were Negative 10 Stars score, I'd give that. Nutrisystem takes advantage of the elderly. They will not accept cancellation even if they agree to pay the $125 fee for canceling auto pay before the 2nd shipment. A terrible customer service experience and surprised such a large company works this way and takes advantage of people who don't want the food because it takes horrible and it poor quality; plus my mom got upset stomach and heart palpitations. Marie Osmond, do you approve of this conduct of business? These are innocent elderly people Nutrisystem is disrespecting and taking advantage of. Don't do auto pay program, or you will have a tough time cancelling (only by phone, no email) and you will get surcharged a $125 fee on top of the $400 something FOR THE 4 WEEKS OF TERRIBLE TASTING FOOD THEY SEND YOU.

I have had a great experience in losing weight on Nutrisystem. It's MUCH easier than any other weight loss plan I've tried, and I've been very successful. Unfortunately, the directions for updating orders online are confusing. I am being charged $200 extra for the same food I normally get simply because the directions online weren't clear on how to update my order. If they want to keep their customers, they need to be more customer friendly. My husband was considering doing the plan too, but now we are afraid of unexpected charges that we haven't budgeted for. Nutrisystem - please make your web page more user-friendly and intuitive to use.

I emailed NutriSystem with an issue regarding applying the code from Numi rewards to my next order. They were so helpful and explained to me in the future how to do this, and went above and beyond to apply these codes for me so that I was sure to get the rewards. I am very pleased with the service that was provided.

I really appreciate the thorough and kind reply to my inquiry. I feel like there's an actual person out there, who cares about me being successful with my weight loss. Again, thank you so much for your prompt and helpful reply.

With my first order I did not get quick start guide or welcome guide. Did not get the free shakes either. Called & was told both would be sent. Again Waited 4-5 days for it. Shakes came, no guides. Called this morning at 8am, recording said busy. They would call me back. It's 5:17pm, no one called. Tried emailing and kept getting a too busy to answer email form letter back. Finally got thru on phone. Said she would email & post mail immediately. Again it's 5:20pm still nothing. Hope she put it in the mail, but I guess I won't know for a couple days. Been trying all day to get quick Start guide & welcome packet emailed & U.S. post mail sent to me. Guess I'll wait another couple days to see if it comes in the mail. Guess I'll just cross my fingers & hope I'm doing it right.

I just called today (June 28, 2019) and was very happy with the help I received from one of your counselors. She really explained the workings of Nurtrisystem as well as emailing me information I needed for a even better understanding. My husband and I now understand and look forward to continuing with Nutrisystem until we reach our goal. Thank you again for your help and support.