Nutrisystem

I asked for support with my South Beach get started account and received an email from The Nutrisystem Counseling Team, 1-800-585-5483, counselingsupport@nutrisystem.com. I have used Nutrisystem and was very disappointed with the high carb content. I never lost weight. I chose South Beach specifically for the type and content of the food. I don’t understand why Nutrisystem responded to my email. I sincerely hope you do not represent both companies.

I received this shipment and called to get help with explaining the daily meal plan. I was told to refer to the guide in the shipment. No matter what I said Rose kept telling me “it’s in the guide”. I told her I just had shoulder surgery and it might be at the bottom of the box, but got the same response. I said I did not see anything in the delivery and if she could just briefly review what I was to do and was told it would arrive in the next shipment on Saturday. At that point I said I could see that she did not want to help and asked to spread to another counselor, I was transfer to the survey and was disconnected immediately.

We were out of town in Beckley, W. Va. in that my wife's mother was gravely ill. I returned home to find the box of non-perishable foods which I was not expecting since I wasn't here to get the information about the delivery. I called Nutrisystem that day and was told that the Frozen Portion was shipped. I explained the circumstances that we were not going to be here when the shipment arrived and could not accept delivery. The response was, well the frozen cannot be returned. I put a note on the door saying that I could not accept delivery from Nutrisystem and to return to sender.

After 2 hours of chat my 2 orders had to be cancelled. The only reason I am even thinking about maybe trying to order again is because of the very nice gentleman that I spoke to after my orders were cancelled. I believe his name is Alex. He should probably be in charge over there as he knows what he is doing and talking about.

I am on my third order. Each time I have gone online to make my selections. Items seem to have been changed when I went back to review my selection. I then received selections I did not want. Then, with my last order, I had one meal that was near empty and, the use by date was Oct 12. Just a week remaining. I do enjoy the program, but am disappointed by the issues noted above. I was not going to make my third order, but did. I most likely will not place a fourth order.

2nd shipment had frozen food all defrosted. Contact NS, took them 3 weeks to re-ship forcing me to restart the program. 3rd shipment also came defrosted. NS will not refund and just cancels your auto renewal program. They charged me over $300 in order for me to cancel. Horrible customer service.

Did not receive in my initial order. Received shakes a week later but nothing else included for my first turbo week. The girl on the phone was very helpful but I’m ready to start the program and I feel I’m missing some of the product and there’s so much it’s a bit overwhelming.

It has been a week since I was able to get into my account. It is very stressful that I cannot put in all of my challenge codes to get the bonuses I have won. Plus the fact that customer service can't access the account either is bothersome. How long will it take for this to get corrected?

I started Nutrisystem in January 2018, I've lost 52lbs. I absolutely loved the program I was on, Uniquely Yours. I was completely fulfilled with my cravings. I loved all the food. I'm now ordering a-la-carte because I enjoy the food still. Nutrisystem has taught me how to eat, portions and selections of food. Thank you Nutrisystem☺.

I called and canceled my plan this morning at which time I was informed that there would be a termination fee because I was canceling before the second shipment. I told them that I was a member previously and when I canceled after the first shipment there was no early termination fee. They informed me that there are no exceptions since it is listed on the agreement. Like most people I trusted that their agreement would be fair - I guess it's not. I refuse to pay.

I place an order last week that arrived on Friday, Sept 28. On Saturday, I spent the entire day calling. NO ANSWER ALL DAY. I pressed a button to pretend to place an order and actually got someone to answer the phone. The lady was very nice but told me the department I needed to speak with had left for the day a few minutes before. Had I been able to get through 4 hours earlier I could have talked to someone. #1 I suggest using the phone system as a customer and see if you can get through. Today, I finally got a Nurtisystem person on the phone. Instead of listening to what I was trying to tell her she kept forcing me to listen to her by talking over me. I have already spent hours on the phone trying to get through.

The extensive use of Soy was nowhere in the sales material. I ordered and began to use the product and immediately got a reaction from my Soy allergy. My thanks to your dietary people for checking and processing a full cancellation and refund. Sorry for that, but your professional handling of the problem is much appreciated.

Nutrisystem put a charge of $259.48 after my plan had been cancelled for months and now this charge appears. No one can find an order therefore can't resolve the issue. There is no order # to refer to because no order has been placed. Don't recommend Nutrisystem, not because of the food, the service and billing issues and no one can help me so had to get my credit card company involved. Marie Osmond would not be happy to hear this. Very unhappy customer.

Thank you for responding to initial complaint re: a piece of plastic in a meat product. The image of the item is attached. You offered 5 meal replacements, but I was unclear as to how to receive them. It its possible, I would appreciate 5 mushroom risotto dinners as compensation. You have been very helpful & responsive. Thank you again.

Difficult to cancel. It took numerous emails, chat, hung up phone calls. Extremely poor customer service. All because the food did not agree with my stomach. Finally after weeks of trying and the request of the CEOs name and anyone who would listen did I get results.

Diet/life change - I haven’t started yet but ALL the people I spoke with were great! They gave me confidence to do this. Thank you all for being so compassionate and patient with me. So looking forward to these new relationships. ❤️ Yea!

I was able to lose nearly 20 pounds in five weeks with the Nutrisystem program but the problem is some of it is a scam. First, you can't cancel the program unless you call them. You can do everything online but they make it difficult to cancel. When you try to cancel on the phone then they try to talk you into staying with the program. My big complaint is that I thought that I was getting a deal for my first month - as advertised on tv - except that when you sign up (read the fine print) you are actually signing up for the first month and then the required auto=renewal during the next month.

I wrote in twice and also waited in phone queues for longer than I had time and no one gets back to me. I had severe abdominal pains and constant other bathroom issues 2 and a half weeks into the plan. I nicely wrote twice explaining that I like the plan and I like the taste of the food but it is making me so sick that I went off it this past Wednesday. All symptoms cleared up! I have a soy allergen that I think has gotten worse and I think the artificial sweeteners make me sick as well. It's been awful. I don't think they care or are staffed enough or something. Because it took a while for shipment. I bought a kit while waiting at Walmart - did that for a week then did the Turbo takeoff week two. Every day got worse. Started the frozen Uniquely Yours on week 3 and got until Tuesday and I just couldn't do it due to how ill I was.

You couldn't delay my order, so you cancelled my program. Why did you delete the details of my program? Not only did you make me waste an hour of my time today trying to delay my order online, then by phone, and then being put on hold for 40 minutes waiting to speak to someone, and cancel my program, now you've made it impossible for me to pick up where I left off. It took an effort to get my picks just the way I wanted them, and now you've deleted them. I never did get a call back the second time I called using your callback feature. I am upset and disgusted with your service today.

There is a worm in my food. I can't reach anyone at Nutrisystem - do I take the live worm and go to hospital because I may have ingested one. Can't reach anyone at Nutrisystem for 20 minutes. Got someone and she has no idea what to do.

I submitted a request for additional copies of the Nutrisystem Daily Tracker & Grocery Guide, via email. I received an email reply from a rep of the Nutrisystem Counseling Team, in a timely manner that provided "PDF" copies of both items; plus a notice that several would be mailed to me shortly. Thanks for the assistance resolving my issue. Great job & excellent products.

Nutrisystem is fine if you never need to contact customer service. I've been a customer for years. In the past, customer service was responsive. But now, the Chat folks will help only if you want to buy something. For all other issues, you have to call - and you'll wait on hold until your phone battery dies before anyone answers. If you value customer service, try a different diet vendor. None could have worse customer service than Nutrisystem!

"You have so many emails" that you can't reply personally to my request! You are not useful to me through emails if you can't find the time to make a personal connection with me. I'm unhappy about the foods and I'm not sure when I'm going to order again, or ever...

My husband and I both signed up for Nutrisystem and was very excited about it. The commercials makes it sound like an easy diet, good food, weight loss guarantee. Within the first 3 days of working the system we both just couldn't eat the food. Throughout the month we tried to eat just whatever was edible and even food that was, putting it kindly "ok." Although the shakes were really good. So it's reasonable to say we didn't lose anything. It's misleading to have all these celebrities promote your product telling your consumers that it tastes "Great" is the word they used. What are we paying, $400 for mine and $700 for my husband, for??? Even the meat seemed questionable. My husband is a veteran and he said his M.R.Es tastes better than what they are offering for so much money. I am truly disappointed Nutrisystem. Tis Tis!

Last month I contacted Nutrisystem because of moldy food and old crusty cereal. Several emails I answered. Finally was able to reach “counselor” by phone. No apology but said they would replace food. They sent a list of food they were sending (which wasn’t even half of what I told them about but I thought okay whatever. Well, I should have known better. ”Replacement” food was never sent to me. Diet actually does work but when product is moldy or un-usable I would think you would stand behind your product. I would NEVER recommend your product. Certainly not interested in keeping customers! Shame on you!

A few days after I found the chip bag sliced open, I found mold inside of the yellow pound cake snack. That’s why the $10 credit was applied, which is fair. However, now I find myself carefully inspecting everything I open which is annoying. I was feeling good about Nutrisystem, it might take a while to feel confident about it again.

You better hope you never have to call customer service. The wait is typically 20+ minutes and I have been on hold for up to 45 minutes. Doesn't feel like good customer service to me. I called to delay my automatic deliveries. I stated I wanted to place a one time a la carte order to get some additional items. The rep said he delayed my auto delivery and assisted me with my a la carte order. I was notified awhile later via email that I had a delivery arriving. This was a good month before I was told I would get my next delivery.

Quick response to my email inquiry. Very customer centric response. In addition to addressing my question, the counseling team recognized and was supportive of my weight loss. This left me feeling like I was a person to the team, not just one of many emails asking a question.

Spoke to Michael who was courteous and very informative and helpful. He completely answered all of my questions in detail. Very reassuring, pleasant and knowledgeable. After our conversation he even sent me a list of power foods, smart carbs etc. to help me have a better understanding of the program. Excellent counselor.

The customer services is awful. After receiving a shipment of food container items I didn't order, attempts to reach customer service over a 7 day period were all unsuccessful. Attempts to live chat, phone and email were ineffective. Being placed on automatic hold and expected to hold for who knows how long, I emailed, and after sending one email each day for a week, I received no response. Only after I canceled did someone bother to email me and managed to acknowledged that they were busy and sorry to see me go. There was no attempt to resurrect the relationship or make things right. Nor did I ever receive the name or telephone number of a real person to work through the issues. Even canceling the order didn't cause anyone to reach out to see if there was a problem. You are just a number and after your wallet.