Nutrisystem Reviews

This is my 3rd time on the program. It used to be great but they have combined with Jenny Craig and the food quality and choices have gone downhill. Half the Jenny Craig desserts taste like cardboard. My biggest complaint is the new shipping package. All my ice cream products are completely melted by the time it arrives. This month my whole order was thawed out and inedible. They are replacing it but the same thing could happen again.

I've been a NutriSystem customer for years. The program started out well, but things have gone downhill and I will no longer recommend NutriSystem to anyone. Frozen items are arriving defrosted and damaged. The people that pack the orders in the box don't seem to care how they pack the food. They put heavier items on top of items that are easily crushed. They don't use enough dry ice. It's a joke. Items are missing and trying to get ahold of customer service is a nightmare!! I have cancelled my auto delivery program with them.

From a years ago satisfied customer. Where to start on how awful Nutrisystem is now? Missing shipment (told me "drive around neighborhood and look for it"), to broken box, to packing ice melted and food ruined, to less than decent food, etc... Unless you are immobile and have no other options, there is no reason you should consider Nutrisystem. Notes: Calling in to cancel my subscription, on hold for 30 minutes and counting due to "high volume". By the way, I rarely share negative reviews.

Do not get started with this company. Once you start, it is impossible to cancel and will keep on shipping and charging your credit card. STAY AWAY!!!

I have been using Nutrisystem off and on for over 20 years and had great results. Whenever I needed to lose 10 to 15 pounds, I would go back on Nutrisystem and it would work like a charm. The past two months, I joined again and the price was now up to $394 for a five-day plan for the month. I picked out all of the items that I wanted and when the order arrived there were 29 items that I did not order. I called them up, and they said, "Oh so sorry" and did nothing about it. The second month, they substituted items again and gave me seven packs of tuna fish and another kind of fish, which I don’t eat. I called them up again, and they said "Sorry, I can’t do anything about it."

Don't join Nutrisystem. Food is awful and it's imposable to cancel. They put you on hold and leave you just hanging, and keep mailing you food and charging your account.

My order is short of product that I ordered and paid for. Having to call to correct almost every other order. Customer Service to correct problem is excruciating also.

Food was subpar, bland, and tasteless. We cancelled our auto delivery, removed our credit card, and ended our relationship a week before the auto delivery would submit the 2nd order. To our surprise, our credit card, despite all of these precautions, was charged $500 for another order of food. We immediately reached out to customer service and was treated extremely rude. Despite the order not being shipped yet, they refused to stop the order and refund our card. His explanation was that we had to call in and cancel the order, despite our account showing everything was cancelled. We then reached out again, through chat, and they gave us different information stating we can only fully cancel through chat. Be warned and do not sign up for auto delivery or a monthly account.

I ordered the 'Menopause' plan, but received a plan with 21 meals, 1/3 of which were 'snacks'. The plan was exactly the same as the normal plan I received from them over five years ago, when I did not have Menopause. When I complained, I got a rude customer service person who said 'menopause' means any woman over fifty. I told her to cancel my plan but she wasn't cooperative and said I should have contacted them as soon as I received the unsatisfactory package. I went to my account on the website and cancelled. Today I received a notice that they are charging my account and sending the same unsatisfactory foods to me. I contacted customer service who refused to cancel the order, told me I did not complete the previous chat so they did not cancel, and that you can't cancel online. The chat person made me sit and wait until he cancelled my plan.

I have not been enrolled in your system for six months or more, and I was charged $74 and change. I was told by a customer service rep that because I agreed to my shipments that I was going to be charged this six months later as a service fee. What?? Was never told about this!! I would have never agreed to it!! Please reimburse by 74.00 and change to my debit card! Awful customer service also! The whole matter is Unacceptable!

I received this Nutrisystem order today dry foods and only 2 items came with the Nutrisysem brand. I called countless times and your Representative Alex and Dave and Mike was very nasty. They told me that Nutrisystem has partnered with Jenny Craig. I did not order Jennie Craig items. The bad thing is that when you go online, it says Nutrisystem Nutrisystem does not say we have now partnered with Jennie Craig so why am I getting Jennie Craig‘s food?

See pic. Ad says spend $99 get free shipping but be careful they charge you $14.99 shipping. Customer service said I picked the wrong plan it doesn't say anything other than free shipping. No mention of some plans don't apply. I cancelled

Deceptive, Dishonest, Corrupt. Ordered the Chef's Hi-Protein Plan with 24 meals in 2 weeks and prepaid for the 2nd order which is supposed to get you free shipping. Nope. I was charged shipping for both orders. Worse 11 of the "chef's" 24 "meals" were snacks (popcorn, ice cream sandwich, frozen ice cream fudge bar, granola bar). I added up the prices of the 24 items. Total was 78.94 from the ala carte menu. Price of plan is $144. I appreciate that the structure works for people wanting to change their eating habits, however, my advice is look elsewhere as the $ value and the nutritional value are a total scam. The customer service rep insisted that popcorn and ice cream sandwiches are meals rightfully included in a Hi Protein Plan. Deceptive, Dishonest, Corrupt.

I ordered to Miami, FL. THe whole shipment came melted, warm and leaked through the frozen and dry boxes. I called in as soon as it was delivered. I canceled and then they asked me if I wanted to try again and I gave it a try. It came in worse condition and I had to throw the food away as it was not eatible--defrosted, hot, soaked with melted product everywhere. I took pictures and they had the nerve to only refund the "frozen portion" because they claimed the other food was eatible! I threw all of it away as you could tell these boxes were sitting on a truck in 85 degree weather who knows how long!--their customer service does not take responsibility, won't let you speak to a manager and made me responsible for price of the food that was somewhere in the sun sitting around and perishable.

I was on the program in previous years and did very well on it. If fact I lost 30 lbs the first time I did the program. So, after some personal and medical issues I decided to use Nutrisystem again; what a mistake. The majority of the food is frozen which is ok if you don't work or have the facilities at work to keep it frozen. You used to go into the website that had a structured method to select your meals by breakfast, lunch and dinner. Now there is no structure and there is no meal plan that used to come with your order. It was all easy to follow, not anymore. I also don't need another app on my phone when the little paper meal plan book worked great. When I told them I wanted to cancel my order they told me it was already paid for and they would not refund my money. Amazing how Nutrisystem has gone from an awesome weight loss program to a confusing weight loss program that rips you off.

Wile I used Nutrisystem in the past to lose weight, it was reasonably effective. However, they have instituted new policies that have made their food much more expensive and changed their packaging to reduce costs to Nutrisystem while providing poor packaging solutions that have resulted in damaged food in their frozen foods. This has happened twice in a row now. Damaged food takes three weeks to replace. I reported damaged goods upon receipt today (September 17th) and was told the replacement food would arrive sometime after October 8th.

I’ve been on this diet off and on for several years now. I’ve lost the weight and reached my goal, gained some of it back and went on the diet again. I did the maintenance suggestions and was able to transition to my own foods but liked to stay with the program at a lower cost for some meals. This worked for awhile. I also exercise regularly.

What an absolute joke. I ordered the high protein meals. My delivery arrived today with a bunch of snack bars, a pizza, ice cream sandwich, little egg mcmuffin type sandwiches. Minimal protein. What a waste of money. I would never eat that many snacks in a week. Infuriating!

I had lost weight with Nutrisystem about 3 years ago, so when I found I needed to re-lose about 10 pounds I went to the Nutrisystem website and thought I'd try the 4-week high protein plan that was on special and offered for $200. When my food arrived it consisted of 12 breakfasts, 12 lunches and 12 dinners, plus12 snacks. When I called Nutrisystem to find out why they advertised 12 days of food as a 4-week diet plan, I was made to feel like I was stupid for asking. So I went back and read the fine print. The fine print on the program stated that I would receive 48 meals. I guess they count snacks as a meal, too. It's actually 1-1/2 meals per day over 4 weeks. It's not the same program that it was 3 years ago. I cancelled auto shipping and I won't order again.

Received shipment 7/23/25. It had been extremely hot and humid. Box was delivered and brought indoors and unpacked. Did not notice at the time, but the new green-cell packaging had opened up and melted all over the product. By the time I placed this into the freezer, it felt like I was wearing a thick glove of this extremely sticky, but the more it dried became loose and flaky and spread throughout the house. Every time I pulled something out of the freezer I again had stickiness on my hands. It was all over my floors and now on my dog's paws and toys which she was licking.

I ordered a 2 week recurring protein plan. The first shipment I was sent was short 6 breakfast sandwiches and a chicken sandwich. I was told that they would come in my next order. They did, but the breakfast sandwiches that were supposed to come with the second order were left out. So again I put a request in for replacements and my request was approved. The missing sandwiches are supposed to be in my next order. So I have to order again to get my replacements. The fine print states that if I cancel my subscription, I will not receive my replacements. So it seems to me that if they keep leaving items out, a person is stuck buying again or lose out on items they paid for.

I am a long time Nutrisystem customer. They have made their last dollar off me. I lost my credit card this week and had to order a new one. Apparently they had tried to charge for an upcoming order at the same time. Nutrisystem didn’t contact me via email, as they have done in the past, to update my payment information. (Nothing in my inbox or in spam.) I would have given them another card number. Instead they cancelled my subscription plan and sent me an email that I had requested cancellation. Now they say I have to pay for a new subscription plan. No way. I am moving on. Plus there’s an enormous wait time just to speak to a customer service representative. Don’t waste your time and money with this company.

After contacting Nutrisystem that a fraudulent charge was made on my debit card after receiving a huge Styrofoam cooler with dry ice inside and a cardboard box on top full of foods that didn't need to be refrigerated or frozen. Nutrisystem put me on hold for over a half an hour before I was forced to hang up. Instead of them simply refunding my card and erasing my payment information they just left me on hold. Well a couple weeks later and another $180 charge on my card later, a even bigger Styrofoam cooler shows up with a bigger cardboard box on top, both full of food. The really bad part about the order is that the delivery address was different than my card's billing address so their system kicked the person who is fraudulently using my card to my address, but for some reason they continue to let these orders to either refill or auto refill after being told they are fraudulent.

I enjoyed the meal plan while I had it but BEWARE ---- THEY MAKE IT IMPOSSIBLE to cancel your subscription. You cannot cancel through your online account. You have to call their customer service number. I was on hold for 3 separate occasions for OVER AN HOUR. I work for a living and have been unable to get through. Be advised.

I know with monthly orders, if they are out of an item I order, they will substitute but I ordered 7 separate meals that came by themselves. They were out of one of the items, I feel they should have contacted me to have the choice of canceling the item or adding another but again they substituted. I tried calling 2 days in a row, left my cell number for them to call me back and never received a call back, there is nowhere to leave a comment or review on the website either.

Very disappointing. Had used Nutrisystem before and was pleased with the food. I've recently gone back on Nutrisystem and was greatly disappointed. The frozen items were melted and inedible. They replaced the order which was also melted. I cancelled my membership as it was a waste of money due to this.

I started the program in January. I had to commit to 6 months because that was the only way I could afford it. Even though the food was, at best, mediocre. Lost 3 lbs. The first month. After 2 months and no further weight loss, "coaching" told me I wasn't following the program. When I replied that I was following the instructions on my account page I was told they were wrong. The next month I called again and coaching was offline for a while so customer service e told me I needed shakes and protein bars at a cost of $160 per month.

I received first order. It was a mishmash of Jenny Craig and Nutrisystem food. Not what I ordered. My second order was scheduled to be delivered on may 8. Did not arrive. When I called them they said there were problems at warehouse. I called today and they were supposed to return my call. Never happened. In addition they said I had no account. I must have been deleted from their system after I cancelled future deliveries. I called again at 7:50 and was told they closed at 8:00 and to go online for any questions. My question is: where is my food that I paid for?

Frozen meals arrived in 2 days completely thawed. Customer service finally answered after 30 full minutes on hold and very hard to understand thick accent. Only offered to reship even after I told them I didn't want frozen meals any more. No offer of refund or given choice of non-frozen replacements. I cancelled my auto ship/membership.

I was on Nutrisystem 7 or 8 years ago. It worked well for me. I lost 40 lbs. The shipments arrived on time and with very few errors. All went as promised. I signed up again recently. Tried it for three weeks. I was faithful to the program. Using the app to track. I lost 1.9 lbs and gained a lb back. I also had trouble with being overcharged and when I wanted to cancel because it didn't work, they implied I wasn't following the program and tried to upsell me. They charged me $125. to cancel because they said it was in the fine print. I waited forever to chat and then was told I had to call to cancel. I waited 37 min. to talk to someone. When I asked if I could have an email to voice my concerns, she refused. I have only complained twice in my life. This Nutrisystem experience and one rent-a-car experience. Buyer beware!!

I used to be a big fan, but after my experience today, I found out how bad of a company Nutrisystem is towards their customers. My shipment was delivered to my neighbor instead of my address, and it was sitting there in the sun for about 6 hours and still counting. I told the representative that I had heart surgery and can’t go out to carry the big box back to my house, but she said they can’t replace this shipment (which is probably spoiled by now) because it’s not lost! Wow what a great solution. So she’s basically telling me as long as it’s close to you, and even spoiled, you still can eat it, so go get it! Ridiculous and horrible customer service.

Have you looked at all the ingredients on each package, my goodness, do some research on this stuff they are putting in their food. For instance take their free shakes they send you when you order. Well I guess they are free because of the ingredients. Look at the last ingredient "Cyanocobalamin". It has Cyanide in it. That is going in your body. This is a very irresponsible company if not worse!

They do NOT tell you about the "Money Back Guarantee" and charge you a $125 early termination fee after your 1st order. I placed 2 individual orders, one for my Mother & one for myself. My Mother's Dr advised against it because of her heart & kidneys. I reached out & spoke to a man named Ray, who was quite nasty & hung up on me after I cancelled. I reached back out & spoke to a Jillian, who said Ray "waived" the early termination fee & gave me a reference #, that was a lie, they still charged me. I reached out to a James in regards to my order, which they totally messed up (12 items!). Not once did he mention the "Money Back Guarantee" & didn't even offer a refund on what they did mess up. I asked him the price of each item, which was $5 each (12×5= 60). He refused to give the $60 off the 2nd order, but offered $40 off when I told him I did not accept the $20 he initially said he could take off!

I’ve been a Nutrisystem customer on and off for over 15 years, but unfortunately, it’s not what it used to be. My most recent order arrived without dry ice, leaving the frozen items thawed. On top of that, I received multiple incorrect items. When I reached out to customer service, the response was dismissive and didn’t acknowledge the full scope of the issue. I decided to cancel my program, only to be forced into a chat with an agent who ignored my concerns and kept trying to upsell me instead of processing my request. After years of relying on Nutrisystem, I’m disappointed by how the service has declined. I won’t be returning.

The NS plan made me feel bloated and gross. I think it's ridiculous that they charge a cancellation fee of $125.00 just to cancel. I also saw that some people were charged extra fees for restocking or something. I will never recommend this program to anyone. I will be happy to tell others how this company screwed me out of $125.00!!

Do not prepay for the cheaper rate.. You give them 900 bucks for 3 months and it’s limited. They literally tell you that they cannot change preorders plans. There are 8 meals I cannot have and they will not accommodate. Also there are 5 low inventory I cannot even get on my limited plan. So there are even less options. If you have money to burn I guess do it. But I don’t. It took allot of saving to make this happen. And I will never do this again.

Do not do business with this company. They are apparently only interested in grabbing your money at this point. I was a return customer in February 2025. Thought I'd ordered a plan that would last the entire month and found it only covered about half the month. It was definitely not the exceptional money-saving deal I thought I'd purchased. Called to cancel and was only able to get automated responses until I indicated I was canceling. A person in a loud call center obviously reading from a script got on the phone and started trying to offer me a discount on my next order.

Keep far, FAR AWAY from this processed crap! Do you like to poop?! Well you won’t on this sodium indigestible non-food! There so many other healthy options.. This is NOT one of them! Thought it was the answer for me… What a surprise and total disgust at what they call food! I’d rather be chubby and healthy!✌️

Nutrisystem as a company is dishonest and must be having financial problems. I called in the fall last year to cancel my Club Advantage program. Sat on hold for 20-30 minutes to get someone. They obviously don't have a good customer service dept/program. And they won't allow you to cancel on their website. That's because they try everything they can to keep you from canceling...when you finally get someone on the phone. I had to get forceful with the woman on the phone by saying 'cancel'...'cancel'...etc. over and over as she tried to get me to stay with the program with various incentives. Finally she said she cancelled my subscription.