Nutrisystem

Counseling Support - You guys are so quick in responding!!! I can't even begin to imagine how many people you deal with day-to-day!! Thank you, thank you, thank you, for taking the time to respond so quickly. I really appreciate it.

A caring message received from the Counseling Team. Nutrisystem not only is here to help in making our lives better but they also truly care about our lives and what we are dealing with in everyday life. This was shown to me recently. I am very appreciative. Thank you from the bottom of my heart.

Nutrisystem worked for me because the program is easy to follow, the food tastes great, and it gave me the structure I needed to accomplish my weight loss goals. So far I have lost 105 lbs and I feel great! Nutrisystem takes the guess work away; no counting calories, just open the food and enjoy! I was still able to enjoy my favorite foods like pizza, muffins, and popcorn which helped curb cravings. My tips to anyone looking for a program that works is just make the phone call or order online. Nutrisystem will change your life as it did mine. No more excuses, it's time to make yourself a priority!

I have tried dieting and it seems like most every gimmick or version during my lifetime, and Folks, Nutrisystem WORKS. I lost 31 pounds in 79 days. From 216 to 185... Nutrisystem educated me on CALORIES, I have found food nutrition to be so confusing, all the different ingredients. With Nutrisystem they do all the work and research for you, you just adhere to their suggested food and GUARANTEED you will lose weight. I typically burn 2,500 calories a day and with Nutrisystem I have been taking in 1,000 to 1,500 calories a day... The pounds started dropping off me... I could not be more pleased, THANK YOU Nutrisystem.

There was a problem with my first order from Nutrisystem, so I reported the issue via email. Received a response, apology, and remedy within 5 hours! Wow! Thanks, Beth **!!! P.S. So far, food tastes great--- really!

I needed help with figuring out the turbo system as a family member had put all the food away before I could get to it... Christina was very very helpful, and sent the contents immediately so I could get started right. I am very pleased!

Shipping issues haven't been pleasant, but your quick response to my email made it better, thank you. Too bad I had to email... Should have been able to get my order reprocessed without calling, updating and then emailing too. Almost a full week behind.

Berneditte was very helpful. I had not received my Men’s Daily Tracker and was just starting. As you can imagine it was very confusing without and she did an excellent job working with me.

I won a 20% discount on snacks with the spin wheel. It said I would get the discount at check out. However I noticed before checking out that they were going to charge over $11 for shipping. The shipping charge is more than the discount.

Years ago when I used Nutrisystem, I received a lot of help and felt someone was available when I had questions. That seems to have changed. I can never get through to someone and that is frustrating. Thank you for your help but I won't be purchasing from you again or recommending you to my friends as I did previously.

I have MS and have difficulty remembering and difficulty organizing information, consequently I have called you about 5 times in the last 2 days. Everyone I have spoken with has been very friendly, courteous and helpful. I have managed to write down the directions you have provided and feel much more confident in working on my diet. Thank you so much for your help.

I have been with NS since May 2016. I have lost 30 lbs but am starting to creep up. I decided to go ala carte and the rep was agreeable to waive the shipping since my order consisted of frozen foods (over $50) and the remaining was non-frozen. I appreciate the little things that NS does for me. I have always had positive experiences with NS.

I received my first box (food and advertising) on July 2nd. I had to call several time to get direction how to use it. Finally on the 5th of July I started, and discovered I was missing more information. (No list of Fruits, and Veggies) I could eat. Other Phone call, more Sales talk to buy other junk from you. I was able to start for good on the 7th. I was thinking to Quit because twice my blood sugar was so low I could not drive. Almost had an accident. I'm Diabetic, The last 3 days now that I'm following your DIET. MY Blood Sugar is always over 200. (FASTING) For me it is not normal, usually it is under 150 (FASTING). What next you suggest??? CC. To MARIE OSMOND, AND ALL THE LOCAL TV STATIONS THAT SHE IS ADVERTISING.

Have to call and beg to cancel. They just keep trying to sell and sell and sell. Should let you cancel with manage your account. They won't because they want the opportunity to sell and sell and sell again.

Due to a mix up with the auto delivery dates, I was double billed and sent 2 shipments. I am now in the red. I didn't have enough money to cover 2 shipments!! Tried to remedy problem but to no avail. Poor customer service for the very first time.

Fantastic customer service--very speedy, polite, and informative. Way to go!

I have contacted customer service 3 times in the last 2 months with various questions and each time, customer service has exceeded my expectations. I have been very pleased with the timely response and the outcome! I've been recommending Nutrisystem to everyone because it works and any questions are answered! Thank you!

I have been very satisfied with the Nutrisystem products. I lost the weight I was hoping to lose and I love the taste and the products. However, I have been VERY dissatisfied with your consumer shipping and how you deal with us. I thought I signed up for a 2-month program. I quickly found out it's a lifetime program unless you cancel. I wanted to order ala-carte after 2 months. Again, unless you sign up for the $99.00 yearly program you get raked over the coals with product costs and shipping. I signed up. No big deal. Again, after my first ala-carte order you put me on auto ship. I called in and asked them to STOP auto ship. I remembered the guy on the phone saying, "NO Problem, done." No more auto ship. The other day a package showed up on my doorstep. How do I pay for it? Oh crap! I forgot. You have my PayPal account and you automatically took the money out of my account without my OK. Love the product! Hate the way you do business!

I had let Nutrisystem know that my products came to my house melted from FedEx, which that is whom I blame not Nutrisystem. But Nutrisystem made good on the products and I thank you very much for your great customer service.

I was considering your program. I want to know the cost of the second shipment - a simple question. Yesterday I waited for "chat now" until after 8:15, (starts at 8), and still no one was there. I sent an e-mail (as it instructs) with the same simple question. The first e-mail reply from you was "Sorry, we're very busy right now", and the second e-mail was "Call our 800 number and speak to a representative". Now there are 2 more e-mails reminding me that I never checked out my cart and trying to sell me the program. (I don't think so...)

I'm 67 and have experienced lactose intolerance for the past several years. The digestive distress caused by eating dairy products can be embarrassing and extremely uncomfortable. Nutrisystem's non-dairy options are very limited, and I found myself selecting the same handful of breakfasts, lunches, dinners, and snacks with each order. If I chose foods with a dairy component, I had to take ** to avoid digestive distress. While some of the foods are very good, there simply isn't enough variety to sustain long term use.

I lost weight and hope to continue the good habits I established while on Nutrisystem. The program is easy to follow, and food delivery/packaging is convenient and efficient. I submitted several positive reviews on some of the foods that were favorites. I would recommend Nutrisystem to others with the caveat that the menu is quite limited for people with lactose intolerance.

I need to lose weight on a program that provides pre-made entrees. I've gained weight over the years cooking for others and have lost my sense of correct portion sizes. Your program seems perfect for me however, I was disappointed to see entrees with such high sodium content. I'm not on a sodium restricted diet but have never needed extra salt but I do not buy soups and packaged meals that contain high levels of salt. There's 500 - 600 mg of sodium in your little lunch soups and the same in all the other entrees. In addition, they have Disodium Inosinate - a flavor enhancer more powerful than MSG, that keeps me awake at night.

I called today to cancel my subscription and was informed of the cancellation fee. That fine print information supposedly made clear to new subscribers. Typically anyone looking for a diet is feeling gullible and eager for a change, so these "contract fees" don't stand out. I wish I'd researched other customer complaints before ordering. The agent I spoke with on the phone told me there were no other agents around in order for my call to be escalated. Very poor ethics in supporting customer satisfaction. I ended the call out of frustration. Where's the "I'm sorry the program didn't work for you?" And end it there? Charging back the initial discount? Really? It's not a discount. It's a gimmick spread over two months minimum, guaranteeing Nutrisystem at least $600 per customer. Will NOT recommend this program to any of my teacher coworkers. What a shame.

Great program for weight loss. The counselors are always ready to assist, either by CHAT, email or phone. It is very easy to change an order to suit your own food preferences. Thanks for helping me achieve my goals.

I subscribed for one month, lost about 7 lbs but didn't feel that paying more than $470 for processed foods was worth it, so I canceled prior to my 2nd shipment going out. Two days after my cancellation confirmation, I was charged for another months of food and received notification that it had shipped. I called to get this rectified and was told that I had to pay $120 to cancel, which I was not happy with but agreed to. The rep told me that the food was already shipped so they could not refund my money. I explained that I canceled two days prior to the order shipping so I should not be responsible for their error. I got nowhere so I went to my bank to file a dispute. The dry food was rerouted back to their warehouse but the frozen food arrived. I was refunded about half of the $470, for the frozen food I assume, plus charged the $120. All in all, it cost me $400 to cancel this subscription even though I canceled prior to the shipment going out.

I was happy with the program but thought I could do better with better quality food on my own after learning how their program worked. After this debacle however, I will not recommend Nutrsystem. Poor Customer Service and criminal in the way they steal your money without authorization. Cancellation confirmation number ** on 5-29-17. Shipment shipped 5-31, for order **, tracking number ** and 6-1, tracking number **.

I followed the plan and did not cheat. I am an active 74 year old and asked the adviser if age would be a problem. He told me it might be slower but would work. I have been on this program for 11 days and lost 1 lb. I consider this very disappointing after giving up bread, sweets, alcohol, and my favorite foods.

Hello Nutrisystem Counseling Support Dept., I, literally, just got off the telephone with Niesha in Counseling Support and was absolutely going to give her “flying colors” in the Survey at the end of our phone call. HOWEVER, I am so used to just pushing the “off” button that I hung up and totally missed the Telephone Survey. I am SO SORRY because I really, really want to give Niesha “flying colors”, “Niesha Rocks!” and “Niesha is wonderful on the phone – very personable and easy to talk with – she was able to understand my questions and was really awesome!” That’s it! I simply wanted to participate in a Survey of some kind regarding my phone call with Niesha since I hung up too quickly to participate in the Telephone Survey. Thank you so very much for passing my thanks along to Niesha PLUS I want Management to know about my thanks, as well.