Nutrisystem

Food is good and I saw good results. However, their customer service and shipping is terrible. Frozen food takes very long to arrive, generally you don't receive it until after you've already run out of food. When I called customer service to complain, their response was to move up the shipping date for the next month, which I did. Then the next month even with 5 extra days of a moved up shipping date, the frozen food was riddled with delays. They said it shipped on Wednesday, yet 5 days later, on Monday, when I contacted FedEx I was told the box was still at the Nutrisystem warehouse and only a label had been created. You'd think a company whose ONLY job is to ship items would know how to properly ship items in a timely manner, but no. Incompetent.

YOU NEVER GET ALL THE FROZEN FOOD YOU ORDERED: I purchased the most expensive Nutrisystem Plan, all meals + snacks. I carefully selected the meals I wanted--almost all of my selections are frozen. Most of the ready-to-serve meals and snacks taste pretty bad--with the exception of their bars and shakes. I was excited to receive my shipment, but when it arrived, almost everything I received was not in my order. I was furious. Why did Nutrisystem totally disregard my food choices? Because they are more interested in profits than satisfying their customers (fulfilling frozen selections). I called and complained, and they will send me replacement meals and snacks; however, none of the options they offered are frozen. I am giving Nutrisystem one more chance to get it right, and if they don't fulfill my next order as selected, I am going to cancel their service and file a complaint with the California State A.G.s office.

Prepaid for a 2-month food service on 4/18/22. Non-frozen food shipped 4/19/22 and I received the order 4/21/22. HOWEVER, half of my order was frozen. Obviously I cannot start the program without ALL of the food. Called Nutrisystem - only to in a recording loop without anyone answering my call. Stayed on the phone & noted my concerns via their chat system, only to get a Rep telling me I would get an email when the order ships. WHY DON'T THEY SHIP ALL THE FOOD AT THE SAME TIME? She had no idea when it would ship and as today is Friday, I will not get the rest of the order until next week (at the earliest). I pre-paid $611.00! I would not recommend this service - they do not care about the customer. I cannot note if the program works because I cannot even get the food!

I order a “month” of meals in order to try Nutrisystem out and see if it would be something I would want to do long term. I was surprised to find out that you have to buy as much outside of what they give you as you do for what is included. Meaning, each daily meal plan consists of 3 items of food and two snacks. But in order to get the nutrients you need you must additionally add proteins and veggies to each meal. (I thought this was going to be a complete meal plan with all you need, very much the opposite) daily it had me on 1500 calories, Nutrisystem provided about 700-800 daily. So about half of what I was expecting. In addition to that, a couple weeks in I get a message saying they’re sending me another order… What???

Crap! Sodium-based nondigestible fake “food”! My body has never felt worst... Drink tons of water and I can’t have a bowel movement!!! STAY AWAY! Eat healthy... not This crap! Exercise and eat healthy!

Save money and enjoy your weight loss food more by just going to the store and buying a bunch of Lean Cuisines or even the generic versions of them. Yes, I tried Nutrisystem. Everything I ordered, except for a few things, tasted like crap to me. Also, some of the items had torn open wrappers. They did replace those items quickly though, but who wants to go through that? Signed up for 2 month supply. They did refund my 2nd month expense. Couldn't imagine eating another month of that stuff. Looks inviting as shown on TV, but actually looks nothing like that. Of course, everything is advertised that way. Exception: Olive Garden (I love). As good as advertised, though certainly not diet food.

I received my first month's food and found it tasteless and some of the items extremely over-salted. I have called repeatedly to try and cancel and each time waited over 45 minutes for service, finally hanging up. I am currently calling and have been waiting 50 minutes. Very dissatisfied.

Food is ok. What you can expect for a diet product. Second time I have tried it and food is actually better this time. To my surprise a second month was shipped to me and charged to my CC. I used this for a one month kick off for my diet not to keep getting it at over $325 a month. I called to ship back and no longer had the super sweet people when I was trying to buy my first month rather the legal type rude people. I asked where this 2 month minimum info was and was told it was in the Faq section which I regularly don't read unless I have questions. No way to fix this?? I told them I was shipping it back and they just got rude. Will never try again and plan to let as many people know as I can.

Money back guarantee not good for frozen items or for 2nd month if you get the 50% off deal. Very expensive then have to spend much more to stay on plan. Lost NO weight though did as instructed. Got VERY constipated on this diet.

I ordered Nutrisystem first week in January. Just got my frozen food. All the food inside the cooler was moldy and some of the packages were open. I wish I can attach pictures. It’s disgusting and I had to wear gloves to be able to put in a garbage