Nutrisystem

I spent most of my adult life around 125 pounds until 5 years ago when my thyroid stopped functioning normally. This led to a lot of weight gain very quickly. After 4 years of trying to lose the weight myself, I gave this program a try. I have now lost 50 pounds in 7 months. I would, and have recommended the program to others.

Some of the dinners don't taste very good, especially the supposedly Italian flavored ones. The Italian sauce is bland. I tried to not re-ordered the ones I didn't like for my 3rd shipment. The "baked" bars are not very good either. But I like the structure of the system--I don't have to use a lot of self-control.

When signing up for Nutrisystem I noted the 7 day turbo pack had a meal with mushrooms (I can't eat mushrooms) so I asked for a replacement meal for the one with mushrooms. The guy deleted the whole turbo pack, and added 21 addition meals to what I had already picked. I had no idea that they would not actually substitute just the one item. So when I got my order no turbo pack. I called and was told, "Too bad. We don't swap out items from turbo pack." So based on my order I was told to eat the following items for the first 7 days Breakfast- 3 Cinnamon buns, 1 apple strudel bar and one cinnamon bar for breakfast, for lunch - 3 double chocolate bars, 1 cheese tortellini, 3 red beans and rice, and for supper- 2 turkey and dressing, 2 rotini w/ meatball, 2 penne bolognese and 1 chili.

I have to say I was quite pleased when I lost 30 lbs. I never would have been able to do it on my own. I'm on disability, was unable to do much. I only got worse sitting around doing nothing. I saw a picture someone took of me, and I knew I had to do something.

Received a letter along with the order stating that my frozen foods would be shipped separately. Box delivered afternoon on 5/31/2018. Called 6/15/2018 at 9:59 AM. Person on phone said my order didn't contain frozen foods. Said my next order could be changed to include frozen food. Based on the quality of the instant soups, cheese puffs, popcorn snacks, instant oatmeal, the value isn't there. Asked to cancel, told a charge of $125 will be added to my card because I had selected auto ship? and I called 10 hours too late past the 14 days and to cancel for free. So they don't hold to a written letter saying my "frozen food will arrive separately" but insist on charging me $125 for cancelation for claiming I signed up for auto ship on the website.

The customer service gentleman referred me to the dietary counselors for help. I emailed them and received 3 emails within an hour. 3 items had almonds in them and I am allergic to almonds. So, 3 replacement items have been ordered. Super fast service! I am thankful for everyone’s help in this matter and will recommend Nutrisystem to other friends.

Upon receiving my second shipment of frozen food, much was lost because no dry ice had been packed, as it had been previously. I called Nutrisystem requesting a credit, which they would not process. Instead they said the only recourse was for them to resend the order of frozen food. When the order was resent, it wasn't the frozen food, but instead the dry food. The company's attitude was one of indifference to me and their follow through to a mutually agreeable conclusion was pathetic.

My order of Nutrisystem was stopped, food never shipped to me, never received reimbursement of funds back from you. Can you help make this right? To summarize, monies were taken from my account, food was not shipped to me at my request, refund never was never deposited back into my account. What do I need to do to get my money back?

FYI I am 81 years old, a male and an RN still working. I found myself at 202lbs when I needed to be about 170lbs, started 3 month ago and so far have lost 17lbs. My experience has been: the whole thing is about learning food selection and portion control otherwise you will lose the weight and put it right back on. Most of the meals are good, one or two have been not so good and a few have been excellent, but they are providing you with a lot of variety and all and all the food is satisfying and convenient. Several people that know I am doing Nutrisystem have talked to me and one of the main concerns seems to be about the cost. It works like this, you are buying most of your groceries just one time a month, you will still need to buy supplementary vegetables and a few other things but in my case once I deducted junk food and fast food meals I probably am spending less.

I am trying to help my husband lose weight instead of having any surgery. Dawn was very helpful today when I spoke with her. I just pray to God that I can help him with his weight. I am worried and scared that I will not do it correct and he chooses the latter. Thank you Dawn.

I received my first Nutrisystem order on Saturday in hopes for it to be a positive experience. Unfortunately it started off terribly. My first shipment came with dry food and ANTS! I've included some pictures for you to see. I figured maybe a package opened within the box, which might have attracted ants along the way, no packages were open instead there must be ants in their facility, which is how the ants got in there. Needless to say this has made the food delivered even less appetizing than I expected.

The person that responded to my email inquiry was helpful and polite. The person that answered the phone yesterday when I called was the exact opposite - she was rude, unhelpful, and extremely frustrating. I had some questions about customizing my order when I called, but she was so rude in the first 30 seconds of our call that I didn't want to stay on the phone to ask her anything else. My experience so far has been like that - either the employee I speak with is extremely nice and helpful, or the exact opposite.

While my inquiry was responded to very quickly I am discouraged that Nutrisystem uses artificial sweetener - not aspartame but sucralose is the same hazardous ingredient to the body. I did ask if there is a menu plan with items that do not contain artificial sweetener but have not received an answer. I’m thinking if I avoid desserts I will be OK but don’t have an answer.

NuMi - This app does not work on my phone. I don't have the most powerful phone and I think other things are taking up all the memory. Doesn't matter I guess, because I don't plan to use it. Too much of a pain in the **.

I called the counseling support line this morning and spoke with Sarah. She was FANTASTIC!!! I work overnight and was struggling with how to eat on my schedule and she gave me very supportive guidance, giving me many suggestions on how to adjust my Nutrisystem meals to be most beneficial for my weight loss progress as well as some great recipe ideas. She also emailed me a grocery guide which will be very helpful to me.

I would never do business with this company again! You said I chose automatic refill. I did not select this option. You evidently must deselect this option otherwise it is selected. Had I been notified prior to your shipping my second order, I would have cancelled. This again shows that you were deceptive.

Tried the diabetic plan but my blood sugar numbers dropped significantly so program did not work for me. I cancelled my 2nd shipment because of this but was told I would have to pay the $125 cancellation fee because I had to do 2 months. I ended up having to pay $152 to cancel. The whole experience was not a good one - didn't lose much weight, my blood sugar numbers dropped too low (50 at one point) & I had to pay money to cancel the 2nd month shipment.

NOBODY told me there was a 14 day time limit to get refund. It was suppose to be after a month on the program. I did everything just like the program said. I called at the time and said I didn't lose the weight. Said I go for another month total loss was 8LB. Not happy and will not be happy you lied and cheated me.

I spoke with a customer service Representative Bernadette, who assisted me with my questions and dietary concerns. She did an outstanding job of answering my questions and concerns. She sent me an email with information to assist me with making the proper decisions. I hope everyone has a positive experience like mine.

The NuMi app will not allow a reset of the new start date and new starting weight. Unable to accurately tracking new weight loss. Very frustrating and UNINSPIRING!! The ability to accurately track progress is part of the motivation!! Very disappointing!!

I informed them that I could not do the dried foods due to a digestive issue. My doctor explained that it was no doubt a preservative being used. I have continued to try and reach someone via phone or chat. I finally sent an email which responded stating I needed to contact customer care. I tried that. No luck so I called the number to cancel the deliveries for now. I told that operator and she transferred me to customer care. Before doing that I told her I did not want to be left on hold. Didn’t matter. I was. I was only supposed to get frozen food shipped but lo and behold I got dried again then I emailed again. Got a response telling me it’s too late to return the stuff.

My experience so far has been wonderful. My order was easily placed and shipped to me with great packaging. I have to say that the food is quite good and filling. I appreciate the helpful information that is both emailed and included in my shipment. Customer service has been very helpful and timely. Overall, I couldn't be happier with my decision. Thank you!

This is a very good meal plan. I am very happy with my results and feel I am losing the weight in a timely manner. I am excited about the way I am feeling with the weight loss. I am going to tell my friends about how good the food is.

Not listening when I say cancel the plan - I called as instructed and was on hold for over 10 minutes. I like the plan but the difficulty of stopping the plan is a dealbreaker. I'm not wasting any time calling in. Very unfortunate as I have recommended the plan to several friends.

I tried Nutrisystem and found it did not work for me. When I tried to cancel, the gentleman I spoke with told me I could not cancel because I had committed to 2 months. I explained that 1200 calories was not enough for me because I work out. He said I could "add food" to my monthly plan. Mind you, a month of food is almost 400.00. I was having a very difficult time affording that, much less justifying it when I stayed starving! He proceeded to ask me how much my grocery bill was. When I told him my personal bills were none of his business, he became very defensive. He was rude and argumentative. Almost to the point of yelling over anything I tried to say. Needless to say, I am very sorry I tried Nutrisystem. In my opinion, it is a racket. I should have listened to my husband. He tried to warn me.

I have tried repeatedly to contact customer service over the last 2 weeks and have been unsuccessful. I received a coupon code in April for 25% off a shake order and it wouldn't work in May when I tried to use it. I have called and never got through, emailed several times and tried the online chat. Very discouraged.

Ordered $331 on April 2018 custom meals. Some are good, some tasted horrible. They automatic charged me another $331 in May for auto-order, fine, I did not read it careful from beginning. Then I had to call to cancel auto-order because I could not do that on my account with them, I could only delay order instead. Called, they said order already placed, can't cancel. Fine, I said cancel the next one and remove me from automatic order since I want to choose whatever I like and whenever I want to buy.

Was very unhappy, which you already know. Will be talking to my lawyer again, about the extra $125.00 charge. I will be sure People I know don’t fall for your deceptive program. I did everything as was recommended, and I’m very active at work, and at home.