Nutrisystem

If I had to use this stuff to lose weight, I'm sure I'd fail - portions are too small and I'm not into salads and celery much. What I do really like about this product is the convenience and quality. I'm recently single and these items arrive regularly each month labeled for breakfast, lunch, snack and dinner. They are mostly delicious and all microwaveable.

I've been on Nutrisystem for about 3 weeks. I have lost between 7-9 lbs. The food tastes good for the most part. Some snacks (bars) are a bit bland, but overall it's edible. I would just caution folks when using the website the first time. Determine if you want the big discount and auto delivery of another shipment/payment. If not, look for the fine print (short small statement) above the meal plans where you can toggle from "one time" with no discount, to "auto delivery" with a sizable discount but at least one more required plan purchase/shipment.

My order was mixed by my grandchildren. I need to know the exact Nutrisystem package of food to eat during my first week. Not Nutrisystem Breakfast Entree but exactly what package has been chosen for me to eat. I hope I explained myself clearly :). Thank you. Joanne

I had wrote earlier about the 50% discount on the shakes. You said it was those who auto order. I was auto ordering when I sent the message. So far have liked the food. This is my second order. So will see how it goes. The shakes are good. That's why was going to order them since they were 50% off. Thanks for getting back to me but thought since I was ordering I could get the discount. It's been an easy diet for me.

I was charged $125 on 1/25/19 for items I never received. I did not want to receive them and cancelled my order. However I was still charged and almost two months later - no refund. Please correct this immediately. I have reached out to Nutrisystem several times.

I ordered my first month and called back for some guidance. Then I was told if I cancelled after the first month I would have to pay a cancellation fee of $125.00. All I wanted was one month. Then I was told that if I cancelled after 14 days I could return the leftover products but could keep the frozen food. Is this true or is it another scam. I very disappointed because I thought I could get just one month.

I stupidly ordered the diabetic Chef's Choice plan. What I received was food loaded with carbs not mention 300 to 800 mg sodium. I called and told them I am now receiving extra frozen meals to make it up. Told them I wanted to cancel next month and was told I can't. No mention of cancellation fee. I'm stuck paying a huge amount of money for food I can't eat. Weight loss? Yeah I'm limited income. I don't get to eat now. Thanks for nothing. I'd rather pay a cancellation fee than for food I can't eat.

I sent in a question about shakes containing dairy and what my choices would be. I am very satisfied how quickly I received a reply. And when I responded to the first response and asked a new question I received a response very quickly, very helpful. Couldn’t ask for better customer service! Christie

Not once, but twice now have I had to contact Nutrisystem and request a list of products that contain certain ingredients. The first time it was sugar alcohols the second time it was inulin. And there was a third inquiry as well. I’ve been extremely pleased at how responsive they are in sending me complete and full list of information that I request each time. I really value this type of corporate responsibility and transparency.

I got on Nutrisystem the end of February and have received nothing but the first starter box. The frozen foods have been ordered twice and I still show the shipping as pending! I am running out of food for this diet after paying an EXORBITANT amount and am ready to cancel. I ordered extra shakes last week and even those have not been shipped. This is absolutely ridiculous! How is someone supposed to benefit from this diet when YOU CANNOT GET THE FOOD?

Spoke to Allen. He was very nice and helpful. We went over my plan and he made some good suggestions. He also sent me an email with more information. Hopefully this info will help me get over this plateau I have hit over the last 3 weeks.

Email counseling support response time is too slow. Responses to my email questions take 3 days. My expectation would be same day. I requested a list of free foods and received a list of condiments - I feel it should be obvious that condiments are not "food". Due to slow email response times, it took me 6 days to get an answer, as I had to respond to your response with that information. Thank you.

As usual you didn't reads my response. Your rep said and I quote, "It's 20 days of foods not 28" like I said and you just stated. He said and I quote, "It's 20 days. End of story, it doesn’t matter that the monthly price divided by 28 is the price." Right on the money. So with that confusion, why in the hell would I order anything else from your company when your first line of customer service is wrong. I've used the product before and it works nicely, that being said there are other programs that I’m sure work nicely as well without this BS. Thank you.

It's been mixed. Joe the guy who signed me up, was friendly and enthusiastic, but didn't have enough info and some was inaccurate. He said it's 5 days on/2 days off, which is not the case, according to Kaley, the nutritional consultant. I also wasn't clear on logistics of orders arriving and the guarantee; he kept saying "We prefer you wait for 2 shipments" but I don't know what that means. The rep I spoke to at the toll-free number was nice and professional but 2 things she said conflicted with what Kaley, the nutritional counselor, said.

Mar 9, 2019. I was very pleased to receive a response so fast and with the suggestion of the vegetarian plan will be a great help for me. I feel the vegetarian meal plan will help me in losing the weight from my tummy. Please all replies by email.

Tried to cancel auto delivery. The person on the phone would not help unless I answered a series of questions. He asked how much weight I lost, when I told him I didn’t want to answer that question he just kept asking it. When I asked to speak to a supervisor he continued to ask the same question. No matter how many times I requested a supervisor he kept asking the same question. So I asked if I didn’t answer the question then I would’ve be able to cancel auto delivery, he said he would never say that in a recorded call then processed to ask the same question. I hung up in frustration. Very unsatisfying results. Would not recommend your services.

I called to get counseling because I'm not losing weight. Also to get suggestions for food, due to I'm lactose intolerance and wanted ideas for the next order. He sent me immediately an email with a list of options. He explained to me also that I'm eating less of what I'm supposed to.

I had two questions. Both were answered and the Service Representative I spoke with on the phone was very, very helpful! Thank you! I am better prepared to continue on with my weight loss. I have already dropped eighty pounds and feel so much better!

I’ve used Nutrisystem for years. A while back I spoke with a lady that told me a price that I would be charged. She said that it wouldn’t ever change to be any higher. When reviewing my history I realized that I had been charged too much. I called Nutrisystem. The lady that answered was extremely rude. I explained to her what I was told by the other lady. This lady tells me that she didn’t have any proof of that. I asked that she review the notes in my account to find the previous conversation. She didn’t want to help. Needless to say I told her to cancel my plan. Like I said, I’ve been ordering Nutrisystem for years. I maintain my weight by eating it. One rude individual caused me to cancel my order.

My Chicken Marsala Dinner JH111618 came in with a slit in the box making eating the dinner circumspect. I refused to eat it, registered my concern with Nutrisystem, they offered to send me another, recommended throwing the dinner away. I'm satisfied with the advice and believe the conclusion was relatively hassle-free which I appreciate very much. Thank you Nutrisystem. Very Sincerely yours.

The shipment was returned, I received a shipment label for Feb 1 - Unable to do program, was cancelled the same night order was placed. And then the next morning by customer service who stated order was never placed and gave me a confirmation number. Still received package in the rain. The 3rd customer service rep was very rude and unprofessional. Told me order was placed on the 20 and not the 27. Explained the box was left in rain and she said that I had to return anyway. Each call I placed wait time 45-60 minutes. Recorded on my phone.

I was missing a dinner in my first order. I called Customer Service, and a replacement was sent out. Also sent an e-mail, and I got a response within several days due to weather issues. I was told to eat another meal until that one comes.

We have had weather delays but I wasn’t informed promptly regarding these delays. The website was not helpful and getting in touch with a live person at Nutrisystem is not the easiest thing to do. If this happens again I will not be ordering again.

Nutrisystem has worked well for my wife and I, I have lost a total of 71lbs and have only gained back 8lbs, I am maintaining well now due to the knowledge that Nutrisystem has taught us. The only thing I would like to see is when you elect to just maintain and just buy Ala Carte menu that you could get some kind of discount on orders, because you have paid a high price during the plan, but overall it has been a great experience.

I used this program and even tried it for 2 months with buying the food and following it to a T. It cost me over $400 for the plan and being a senior with a 2 time knee replacement I can't run miles or walk for days as the commercials show. I do workout 3 times a week on a treadmill and weights, but never lost a pound in 2 months. If this program is sooo good why do they only give you 14 days to try it? If you're not happy you can only get your money back if you ask within a 2 week period. These guys who have lost over a 100 pounds have had surgery of some type.

I didn’t order 5 popcorns or Smokey BBQ or honey mustard bits. If you are willing to send me what I wanted, it would be nutrichoclate and milk chocolate pretzels. Thank you so much. I really like everything. The lunches and dinners are very good and filling. Virginia

I was booted from Nutrisystem for asking about protein content of foods so I can be consistent - and being diabetic, making sure I don't add too much (my own rules - I don't have kidney disease). Being proactive about my own health got me kicked off - then the next day (today), they ship and charge me for an a la carte AFTER kicking me out - used my credit card after I was no longer a member.

I just want to thank your customer service team for dealing with my knee-jerk reaction to what I thought was missing items (not missing). Not only were they professional and understanding, but went over and above that and made sure I received the order immediately. Top notch. Thank you!

I have received moldy food, opened packages of food and now a frozen delivery of thawed out rotten food. This was the last straw, I am done with this program who clearly has no quality standards. I canceled the order however I now have to pay for the return! Unacceptable!

Bought a discount card from Costco to try Nutrisystem. Log on, they take your credit card you enter the discount and get the pricing. However the default is the auto renewal program. If you want to cancel after the initial month they charge you $125 because they say the auto renewal was "Such a deep discount." It isn't worth the aggravation to join the Nutrisystem as cancelling is like trying to leave a cult.