Nutrisystem

I did Nutrisystem for three orders or three months. The food was amazing especially the frozen food. During this period, I started walking and still continue to do, 30 minutes a day. I have been off the diet for a few months and have since lost a few more pounds. Why? It's simple I have learned to eat differently and make better choices. The men's book that was sent with each order is my go to book and sort of my bible. I carry it everywhere and when I'm out with friends for a meal I choose from the flex meals.

This is my first time ordering Nutrisystem and I was really excited to start the program. I received the frozen food package and dry food package today 12/12/18. The frozen package had all my orders but the dry food package was completely wrong. I received 7 snacks out of 28, dinners that I did not order and the starter booklet with free shakes and bars were not included. I’m really disappointed with my first experience.

I appreciated your prompt responds with a problem I had with my order. Thanks for correcting it. I am very satisfied with my results so far. In 13 days, I have lost 8 lbs. I have stuck to the plan religiously and it is paying off. I like the food. It is very satisfying.

You should let people cancel online. I find it manipulative to force people to call you. If I was going to rejoin once I was in a better place financially, I will not now because of this. If I can order it online I should be able to cancel it online.

My wife decided give Nutrisystem another try (she did it a couple years back and had a little success). On the first shipment they send her a whole week worth the food she didn't pick or want and had no say about not sending (turbo week). She is a picky eater so she is limited on what she will eat to begin with. This time all the food she liked last time did not taste the same as before and so she decided it wasn't for her. So she calls and cancels and they charge $125 on top of the $357.98 that was paid for the first order for 3 weeks worth the food.

I received my order from your company. Upon opening it and checking the contents I found numerous mistakes. I received 16 items I did not order. In addition to 3 items I not only didn't order but were not listed on the packing slip. 12 items I ordered were not contained in this delivery. I have not received the frozen part of the order yet. Hopefully this is correct. I have sent an e-mail and will call your customer service people to correct this.

I wanted to say that there was an issue with some of my product due to delivery and customer service responded quickly and offered to replace the damaged product without me asking. This is what makes NS so successful!

I choose the plan where I could select my food. Without exception the food was dry, tasteless. High in calories, and had terrible texture. It was hard to find a package I could consume and I picked things I enjoy. The pasta was mush and the sauce was bitter. When I chose snacks they tasted like cardboard. Could not continue after two weeks and I had gained a pound while following instructions. Do not waste your money on this horrible experience.

I have been eating Nutrisystem food for quite some time and today when I picked carrot cake and opened it it was bad. Had fungus. Date on the cake is Dec 24th.

Very worried now about all Nutrisystem food I have. Attached image.

Wow! Better than expected! I had 1 pizza without the tray. I sent an email without asking for anything. Customer Service responded immediately. They sent several replacements! Years ago, I had a pizza that had molded in its package. I asked for a replacement. They declined. Thank you for going above and beyond in improving the food quality, selection, and flavor, and your customer service!

Be very careful about trying Nutrisystem in Canada. Exchange rate makes prices high and on top of that if you are not happy with the service there is no option to return! I am locked into a minimum of two months or they will charge me $170 American to cancel early. I did not know this signing up but apparently I did not read the fine print. Overall my experience with Jenny Craig was much better. As far as weight loss I’m not sure but customer service is definitely lacking.

Nutrisystem allows you to join and order online but does not allow you to cancel online. You have to go through a lengthy phone call in order to cancel. When I told the consultant I simply wanted to cancel without answering a bunch of questions she insisted that I had to answer them.

Contacted customer service recently regarding items left out of shipping, answered my email immediately and the missing items were on their way! Also have spoken with counselors who were very knowledgeable and helpful. Have had all good experiences with Nutrisystem.

Too difficult to cancel auto delivery - will not accept email cancellations, but it does not say that anywhere, only phone calls. Expensive foods. Give you the run-around when trying to cancel and will not accept return of unwanted frozen foods and will take back non-frozen items, but customer has to pay shipping costs. I will do my best to convince people not to utilize this company. Customer service is inadequate, and rules they have put into place put money in their pockets, and out of yours. I am sorry I did not read these reviews or Better Business Reviews before beginning the Nutrisystem nightmare.

Just want to say thanks. I've sent several emails to counseling support in the few days that I've been on the plan and they are so helpful and encouraging. They gave me a good outline of how to incorporate a food, wild rice, and how to use as a Flex Meal. I like the emails as this way I can save for reference. Thanks Nutrisystem!

My concern was not addressed! I totally understand the range of days it can take to receive an order. My concern was I was given 4 different dates~ Fri, 11/30, Tuesday, 12/4..then Friday, 11/30! Sooo I stayed home & that a.m. delivery still for Friday... "on vehicle for delivery!“ After 5pm no delivery so checked again & said, "No info available due to CUSTOMER!!!" Huh?? There was an obscure point about customer not allow access?? I’ve had 4 deliveries with NO issues. So what is going on?

I had contacted them via email as I could not locate anywhere on the website, instructions on how to cancel my program. They responded within 2 hours (awesome!) and were very courteous. They gave me the information I needed, told me they were sorry to see me go (nice touch) and wished me the best of luck. I am leaving the program on a very positive note and will recommend Nutrisystem to my friends - if they have the space for all the food.

I’ve done Nutrisystem twice and lost 65 pounds the first time and 14 pounds the second. I only needed to lose a few pounds the second time. The food is a lot better the second time around considering a 10 year difference in ordering. The only complaint I have is the customer service when canceling. I called twice and both times they are rude and acted like it’s an inconvenience for them. Remember a customer speaks to others and either can recommend or not recommend. Customer service is very important to me.

Thank you for taking time to send me an email addressing the question that I had. I will call within the next couple weeks - as soon as I’m out of the temporary housing and in my new home. As always, your support team is stellar!!

Olivia was very helpful when I was asking my questions about different shakes about how often to do the turbo program and about sales going on and promotions!! I did the online chat and it was fast and accurate. It seems like a very personal conversation and I was having with a friend.

New foods I enjoy. Discussion of transition. What I can try to help get to my goal. Foods I dislike. Switching to a more sustainable diet plan monetary as well as taste. Representative did a great job to keep me enrolled. I was rusty to cancel while program.

Extraordinarily difficult to cancel auto delivery - will not accept email cancellations, only phone calls if you can get through. Very, very expensive foods. Could eat gourmet foods for a lot less. Cost per meal equals to $10 or more per meal, including a small packet of oatmeal. Give you the run-around when trying to cancel and will not accept return of unwanted frozen foods and will take back non-frozen items, but customer has to pay shipping costs. I will do my best to convince people not to utilize this company. Customer service is inadequate, and rules they have put into place put money in their pockets, and out of yours. I am sorry I did not read these reviews or Better Business Reviews before beginning the NutriSystem nightmare.

Thank you for caring. Your food is great. Your delivery is right on time. You are very responsive to our concerns. The variety is the spice of life. The menu fits right in to everyday life. Keep up the good work. Thank you for everything.

I ordered Nutrisystem for the first time after seeing good reviews. I only wanted to try for 30 days to see if it works for me. On November 22, I saw another charge of $252.22 to my checking account. I called Nutrisystem. After waiting for almost an hour on the phone, I finally spoke to a representative. I told him my account was charged for the 2nd order while I only wanted to try 30 days. He said to cancel, I have to pay $125 cancellation fee which I wasn't aware of and which is not mentioned clearly on their website. I was very upset and felt unfair. The program does not work for me after three weeks I strictly followed. This is a total waste of money and do not order from this company ever again.

In theory these folks have found a successful way to lose weight. Lost weight doing this food plan. But when I stopped and used the same principles, I continued to lose weight for 1/4 the price. Pi= (you name it, but the equation ends with Nutrisystem makes money and in the long run you gain weight until you come back for the temporary cure.)

When I opened my pantry order, there was a white powder all over everything. As I sorted the order and began to clean up the mess I realized the white powder came from a crushed loaded potato container. It appears to have been packed in that condition because it was in its own slot with no exterior crushing. Please replace it with the same item in my next order. I have taken pictures of the crushed item.

I love the meals. I do not get hungry like I thought I would and I did not lose my energy to jog. In fact I felt lighter jogging after one week on the program. I would definitely recommend this program for those who wants to eat a healthy diet.

I just opened a moldy blueberry muffin, exp date 3/2019. See attached photos. Given the amount of money spent on your food items, I’m truly disappointed. The items were stored according to the recommendation. I purchased extra muffins and at this point I don’t know what to expect.

I have just been informed that it is going to cost me another $125, to cancel the auto delivery that I feel was not represented well by your website. I was real happy with your program until I saw my email this morning that said you were shipping another $397 in food which I had not ordered. I had assumed that I didn’t have to read the fine print when dealing with a reputable company as yourself. Your representative had to guide me through the website and show me exactly what to click on so I could see this unscrupulous way of doing business. I would like to know how many other people are tricked into this situation! This is truthfully a rude way of doing business!

Due to a weather event ** my frozen order arrived late. Everything was thawed. I used a dial (probe) thermometer and 40 to 45 degrees was what registered. Customer Service has already assured me they will reship. I have thrown the product away. I am happy with the response but would like an estimated delivery date. It's the holidays and I need to plan.