Nutrisystem

Scam of the century - nowhere on website to cancel membership, finally emailed and got a cancellation confirmation then a month later, they shipped my next order and charged my credit card $360. Called customer service 3 times - was on hold a total of 152 minutes, no one ever picked up so I gave up. Emailed 4 times with no response. Now I have to put a dispute in with my credit card company and hope Fedex reads my large sign I posted on the porch that I refuse any shipment from Nutrisystem. One Question tells the whole story...if you are a legit, customer friendly company, why don't you have a "cancel my membership" option on your website...Answer...so you can scam people. Also filing a BBB complaint as well.

First of all, it is nearly impossible for a customer service call to be answered. After multiple attempts to cancel online and to call, I finally made contact with a person. I told the customer service agent that I had not ordered food, I had delayed the order because I didn't see a way to cancel it, and I want a refund. She told me that there is no way to cancel the shipment. She won't refund my payment although the credit card company shows that the charge is still "pending". With a UPS tracking number, an order can be re-routed. Instead, she told me that I have to wait until the order arrives, ship the food back, call them, and then they will refund my payment. I do not want this food and I want a refund. I would never recommend using Nutrisystem because of this practice of making it difficult to cancel, and automatically shipping and charging.

I have used other food delivery services, each kept track of delivery days and if the order was delayed, you got an email saying a replacement was in order and please dispose of the shipment if it arrives late (and some were already returned via shipper). I have been a Nutrisystem customer for years, and their customer service leaves much to be desired. Emails take a long time to respond, and IF you can get anyone on the phone, that will take awhile too.

I signed up for Nutrisystem on 09/10/2022 and today (09/15/2022), Nutrisystem has double charged me. By them do not this, they have messed up my checking account and cost me a $33.00 over drift fee. I spent the morning on the phone with customer service, with no remedy to my problem. Note: most of the time on the phone was on hold. How can a continue my relationship with Nutrisystem, when they have made this big of mistake in the first five days.

I started on Nutrisystem about 4 months ago in the hopes to lower my A1C. I stuck to the plan and my A1C INCREASED by .5, to above 7.0. I do not recommend for diabetics. I was very disappointed. I did lose weight, but my main goal was to lower my A1C and it did not.

I have been trying to cancel the auto reorder for over a week. Multiple calls with wait times over 40 minutes before I hung up. Numerous emails sent with no response, Tried the chat, also no response. Website will also not let you cancel. Also now will not let me delay. I tried deleting my credit card info... And they still shipped the next order, with a price increase to add injury to insult. Tried calling corporate office... left a message, again no response. Literally impossible to get through to anyone to cancel.

Started with wanting to make an undetermined postponement on delivery which can only be done via phone. Service repeatedly put on hold automatically and was never picked up this happened day after day and they sent meal when there was nobody to receive it. The package sat in the Sun for 2 days and everything which could go bad... did. Also tried to cancel account (can only be done on phone) to stop and again the numbers provided have an automatic menu which ends up with you on hold. Just as a test I put phone on speaker for more than 1 hour several times and it was never picked up. Who waits that long on hold??? Maybe just frustrated people wanting to tie up the phones of a non responsive Company! I still have not been able to cancel this account. I've put a stop on the card on file with them. Avoid this company!

I've been a loyal customer for many years. There is a problem with a shipment now and customer service has been worthless... They continue to lie and say the order shipped on the 1st even after I provided them with a screenshot of tracking from the 4th showing they never gave FedEx possession of the pkg (today's the 5th and they still haven't shipped my order). They deny any issue exists, refuse to look into the issue, and continue their blatant false claims that the order shipped 5 days ago when tracking clearly shows it never shipped. So it appears I'm going to have to dispute the cc charge and go elsewhere.

It is NOT made clear on the website that you are signing up for a 2 months minimum contract. I bought 1 month and declined an opportunity to buy multiple months for less money. I wanted to simply try it to see if it suited me. I didn't think I needed to cancel, until a family member who has done Nutrisystem warned me me to check. I looked and saw that they were set up to charge me for a second month. I called to cancel (the fact that you HAVE to call to cancel is another alarm bell) and was told I would be required to pay a fee in order to cancel "early". When I stated that it is NOT made clear, the rep told me to "tread lightly" and that it was "definitely explicitly stated on our site".

I recently signed up for the month plan on the Nutrisystem site, selected their most robust and customized plan where I order my own meals, and also receive a couple weeks worth of protein shake powder. I started at 260 lbs and hoped to lose somewhere around 50 lbs by the end of the two months. Starting with the ordering process, it is very misleading. All of the advertised pricing leads you to believe that your monthly cost is somewhere around $450 or $15/day. Then they push their promotions for 50% off, free this, free that, etc. So a reasonable person would expect that the 50% off would come out to about 7 or 8 dollars/day at the discounted rate.