Nutrisystem Reviews

I got on a three way call with the worst CS person ever from Nutrisystem and someone at my finanacial institution, who told that all they had to do was call them with the relevant information, but she absolutely refused, saying the it was company policy NOT to phone in these kinds of refunds, but fax only, and after getting an enormous amount of information, the guy from the bank told us both it would take five minutes after they faxed to reverse the charges.

It has now been over three hours and still the money has not been returned to my account. This is a publicly traded company, and I am astonished that they would treat people so badly. I am overdrawn with my bank, I have no idea what my bank will be charging me for being so deeply overdrawn, and I got to pay them to be rude to me. I think they should overhaul their CS department from top to bottom.

I am retired and on a fixed income. We feel victimized by this company. I would like to find a way to warn people to be careful when ordering from this company.

Customer Service is a JOKE! A few people say they had a good exerience, but on the Bulletin Boards, there are HORROR STORIES from many many customers! Obvious blatant errors caused by a disorganized Co who does NOT CARE about it's customers, but only it's profits! People put their orders 'on hold' while they go on vacation, only to return home to find a wet box sitting out on their porch or that animals have ripped open their box! A box that should not have been shipped because someone ignored the "HOLD" request!

A majority of the time, with autoship orders, who get to SELECT their own menu's, they have very frequently seriously screwed up their order! Someone on a Diabetic diet, being sent a 'Regular' Diet, & vegetarians being sent meals with MEAT! The Little 'reward bears' that we get for every 10 lb's lost that are suppose to come automatically in our next box after we have lost 10 lb's 9 times out of 10 they FORGET, & you have to keep on them, to send what you have coming! And now they are starting to CHARGE $10 for you to get said bear, that was an EARNED FREE reward!

When I tried to complain on the Bulletin boards with others from Alaska about this shipping charge, they YANKED my posts because they didn't want newbys to know how poorly they were running this Company! So they yank my posts so the truth won't get out! "Damage Control"! The horror stories go on & on! Yes, you can lose w8 on this diet, but they make it so stressful to deal with them month after month, with horrendous errors constantly & customer service people not appearing to be very trained! One will say one thing & another says "I don't know anything about that"!

We have 'daily click-in' thing that when you have clicked in 50 days in a row, you get $10 off your order! It is advertised on the site, but you have to fight to get it, & those who don't complain have clicks stolen from them more or less. The Site has many BUGS & they keep saying that "IT is working on it" but they haven't fixed anything YET! It's a JOKE! I have never seen a Company run so poorly! They spend all their money on advertising for new clients, but treat the ones they have really badly!

Almost all the Alaskan, Hawaiian & Peurto rican customers are leaving the program due to this shipping fiasco! Their saying that gas costs are up, so they have to up our rates, despite that we were promised FREE SHIPPING when our CONTRACTS began! Very poor business practices! The diet works, altho their are issues with it, but I give the CO an F! I would not recommend them to anyone! I was forced to quit my Nutrisystem program, due to unexpected & unreasonable costs that I was not 'notified' of.

I ordered the product back in the beginning of June and figured the $320 or so was pretty decent value for money. It arrived within about four days and my first surprise was how little food there was considering there was five weeks of supplies. My second shock was that none of the food required any refridgeration, which is always a bad sign! I then read the instructions to find that you actually need to supplement the food with salad, fruit and vegetables. Therefore, my first reason for going on the program was pointless as I now knew I would have to still regularly go shopping for food. The value for money also now seemed to be negated since, as most people will now, salad, fruit and vegetables are not the cheapest items to buy.

As for the actual food itself, I cannot begin to describe my disappointment with every single aspect of this diet. The food is absolutely inedible. The portions are very small. The food is tasteless. I experienced numerous stomach issues. Some items are just ridiculous, such as the burger, or the pizzas. Anyone having done this program will have laughed when they created these culinary masterpieces. I actually found myself buying extra fruit, vegetables and salad, knowing that I was tending to eat all of these items and little of the actual Nutrisystem meal. I would say that my food bill for this month ended up being 50% higher than my usual bill.

I actually only lasted a little over two weeks and threw the remaining food in the trash.

Towards the end of June I went to the UK to visit with family. While there I received an e-mail to say that my auto delivery was being dispatched on July 2nd. Maybe I just didnt read the small print, but certainly did not realize I had ordered more than one month of this product. I contacted Nutrisystem to let them know I did not want the second month. They told me to just send the product back and I would get a refund. I explained I was out of the country and could not be there to even accept the delivery. They then said they would cancel the auto shipment and gave me a confirmation number.

I then realized I had been charged for the second month, so contacted customer service. This is when the fun really started and is still going on to this day, about 7 weeks later. Nutrisystem say the shipment was delivered and I have to pay for it. Every answer to any e-mail is just another attempt to delay you in the hope you will eventually just go away. They pass the buck to UPS constantly. If you call, they pass you onto several people just to tell you they will look into things and begin an investigation. For a company that was at the top of Forbes Magazines fastest growing companies of 2007, they have the most inept customer service I have ever had the unfortunate misery of having to deal with.

It has ended up costing me around $650 for two and a half weeks of inedible, stomach churning food, and I use the term food? very reluctantly. I am now experimenting with various frozen diet food varieties from the likes of South Beach, Lean Cuisine and Healthy Choice. Each and every one of these products are well worth the money and are far tastier than any of the meals offered by Nutrisystem. Another benefit is that my plate is always empty after one of these meals. With Nutrisystem my garbage disposal worked over time to get rid of left over food. I could never put the stuff in the trash as the stench would attract animals from miles around.

Having experimented with these meals for three weeks, along with buying health bars for snacks and eating oats for breakfast I have lost 14 pounds. My conclusion about Nutrisystem is clear. If you are thinking of trying this product, forget it! Save your stomach and bowels the discomfort and just flush a few hundred dollars down the toilet. Instead, eat a good breakfast, try some of the frozen diet meals I suggest above and try snack bars such as Balance bars or EAS products. Also, try whey protein shakes or shakes sold by EAS, such as Myoplex, excellent products! As for Nutrisystem, thanks very much for taking me for a ride!

Charged twice for only one shipment, so an additional $325. Many stomach complaints. 7 weeks of wasted time trying to get my money back

THEY STLL HAVE THE PACKAGE,

I was most disappointed at the allure of good food that looked great in pictures and on television even with endorsements from people like Dan Marino and Larry the Cable Guy (my favorite!). I would venture to say that Larry the Cable Guy may have lost 50 pounds on Nutrisystem but I bet a nice paycheck can make anyone say it works with all that good food (yuck) and Git r Done!

The reality is that some items were okay but I should never develop the dread of opening another item wondering if it will give me food poisoning from the way it was packaged that gave me concern due to color, odor, and flavor. I have had food poisoning from a restaurant before and this has some of the same symptoms that I experienced then.

I won't go as far as to say that it is food poisoning but with all of the chemicals in the ingredients list, I doubt the human body is completely able to adapt to such toxins. After further research it is my conclusion to learn lifestyle change from a program like South Beach Diet or similar that can give you the tools to make good choice for healthy living. I now believe that dieting is not as much food related as it is good informed choices through nutrition education as well as healthy live food choices. I had heard this before but am now convinced after this less than satisfying experience of processed-dead-packaged-room-temperature-probably-stored-in-a-warehouse-for-years-food.... whew that was a mouthful but I have learned my lesson. Save your money and invest it in good healthy lifestyle choices education. Sincerely, A Business Owner married father of 3.

Diet food is never as good as all the fattening food you've tasted....but I'm sorry...I look around at all the horrible obesity in the US and I think....hmmm....what's worse...being fat and disgusting....or not eating all my favorite foods...Not a hard decision for me. Once again, the food is not dog food, it's diet food and truly not bad at all. I wonder sometimes if these reviews aren't coming from competitors? It's a simple and easy and HEALTHY diet and the bottom line is...it works.

ALSO, to address the not getting what you ordered....I've never had that problem...my shipment is always here within 2-3 days after it's shipped...I have ALWAYS got the items I ordered...and maybe some of you brain children who are complaining should realize MAYBE those things you are calling substitutions...are actually the FREE FOOD they send you for your FREE WEEK...those items you don't get to choose....BUT, ALAS!! If you don't like them, they are more than happy to send you items in place of them. Come on, people...are we just looking for excuses to be fat?

After making many attempts to find out where my order was at, someone finally told me that UPS had sent my order to another state to my previous address. I hadn't lived there in 8 years! I told them that they needed to get it taken care of so that I would not have a gap in my supply of food. They assured me that they would get the order rerouted so that I would have it. Another week goes by and nothing has happened. Finally, I got a phone call from UPS, not Nutrisystem, but UPS and they asked me if I had received my order and I told them that I hadn't. Nutrisystem had put an incomplete address on the package and UPS had researched my name and sent it to my old address.

So I contacted Nutrisystem and they said that they would send out another shipment. I asked them if they had corrected my address and they had not. While I had been waiting, customer service had me fill out yet another form to order the food that I wanted and not get anything that I didn't like. I was eagerly awaiting this shipment. Another week went by and still no food, called Nutrisystem again and low and behold, they had sent it out and when I finally got it, several days after I had run out of food, they had sent me everything that I didn't want and nothing that I had specifically ordered that I did want.

At that point, my husband called and they told him that I could pick and chooses what I wanted to eat out of the shipment until I received the new items to take it's place, but when the NEW items arrived, there were too few and most were ones that I STILL didn't want. I still have that stupid garbage in my pantry as a constant reminder that even a large corporation as large as they are, can and will take advantage of people whenever they choose to. I will NEVER do this again. I am still so angry that I need to deal with it because I have let it affect me. The loss of money and the aggravation was just too much.

The economic problem was that I am disabled and to say money is an issue is to only touch the tip of the iceberg. I was trying to justify the plan by saying that it ONLY costs approximately $10 a day, but they don't say anything upfront about still having to provide several pricy things each day like fruits and vegetables that a person doesn't even think about when you are hearing and reading about their plan that it ONLY costs about $3 a meal, hence $10 a day. NOT TRUE! The physical damage is probably more because it has taken such a toll on me since I had to keep following up on this for about 6 to 8 weeks after I received my first order. I was terribly angry because they acted like it was my fault that I didn't get the order when they had changed it for some reason and it would never have reached me.

They acted like it was my fault that the second order that finally came was full of things like fish meals, which I don't eat fish under any circumstances, and all of their gross meals like that cardboard pizza which when I placed my order wasn't ordered at all. When I called them and told them that the ordered that I had placed was not the one that I received, they said that they weren't showing that I had even placed an order. My order that I received looked more like a combination box that they had been dumping leftovers into for quite a while.

When the food arrived, it was a standardized menu order, full of foods I did not want. The custome service I had paid for was not fulfilled. When i called customer sevice I was told that there was no record of my custom order and that I had ordered the standar menu! The rep was incredibly rude and condescending. i asked to speak to a manager and she was worse!

I was prepared to cancell the whole thing at this point but... The reason I had committed to this is, I am the owner of a small fitness center and I had recommended this service to a number of my personal training clients. I am a trainer myself and I wanted to a: drop a few pounds and b: sample the program. i did not want to abandone it so easily, though they were more than ready to drop me.

I called back and spoke to another associate who checked back with her manager and proposed that I pick out 7 days of food, which I felt I could do, they would have the rest picked up and a new order would be sent out to me. I then spent another 45 minute to an hor picking out food all over again. My biggest issue was that I had a window of time to try the diet, I did not want to start, only to have to stop it. So here I am 7 days into the diet and out of food, and the package has not come. I placed a call to inquire about the order and was informed that nothing had been sent to me. They showed my order as cancelled! Well... now it is!

I placed the charges ($391 for 28 days!) in dispute and will never, ever again recommend this pathetic service to anyone. There is a company called Sunfair that delivers meals daily, I had a client los a lot of wieght on this program and he said he loved the food. Unfortunately it is far more expensive. We are seeing a great deal of success with Lindora as well, also pricey.

As for the food, I though it was fine. If I were served this food in a restaurant, I would be irate. but what can you expect from pre-packaged food that does not even require refrigeration? Granted, i tried to avoid the things that I knew would be truly nasty.

I was in no way informed that my choices might be substituted based on supply. I would not have ordered if this were the case. Clearly, they know this. My bet is they try to avoid truly customizing orders, and only have a limited ability to do this. They have all of these boxes ready to go, and to customize takes far more man power than they want to use. It is likely very difficult to put an accurate price on this, so the goal is to avoid it whenevr possible. Send the customer a standard package first, see if they complain. if so, lead them on a little more until they accept what they get or quit. Pathetic. I am amazed this company has had the success they have.

I have lost a lot of time. There is no replacing it. I have yet to recieve a refund and don't intend to wait on them to do the right thing. I am disputing the charges.

Paid extra for food I wanted instead of going with the plan where Nutrisystem chooses for me, which was approximately $40 a month extra or $120 for the 3 months I've ordered. I keep putting this food I won't eat in food banks. I don't feel Nutrisystem is fair in this practice. I also get subsitutions when I would rather have the out of stock food at a later date than what they send. Their program is expensive enough not to get what I ordered.

The physical damage was I became physically sick thinking about these old products. I was suspicous about all the food I had in my home and I ended up throwing all my food in the trash. I felt like how honest could they be with continous expired items. I imagined they removed expired labels and replaced them with new labels.

I have never been sick at all on this plan as some have written and the customers service I have received could not have been better. (I made a mistake onmy order when I 1st signed up..my error) Overall, obviously, I am very happy and tell everyone (who asks me) that the reason I so good and so much thinner is due 100% to Nutri System.

Sure, it would be difficult to be on this diet long-term [more than about 6 months], but as a jumpstart to losing weight, and a teaching tool for learning and practicing portion control, I say it can be very effective.

Well I just received my first auto ship order with the custom requests I had made. Not only did they not get the custom part right, but they made substitutes with the nasty food I purposely left out of the future orders. When I called to cancel any future business, the representative was reallly nice, but he said they usually substitute with what you have ordered. I told the poor boy that they obviously did not have what I wanted and that is why the provided substitutes for stuff I did not ask for. I went on to say I would not accept a wrong order from a restaurant or grocery store, why would it be OK for Nutrisystem. With that I asked him to just simply cancel the order which he did promptly.

I think they have a lot of guts to shove the bad sellers into orders as substitutes. Shame on Nutrisystem and for all these sham systems. I will say that I lost 6 of the 15 pounds I wanted to lose simply because I couldn't eat this.

Yes, the diet is high in sodium, but eaten properly, it has not resulted in any water retention. It requires a fluid intake like many diets although this seems odd to some folks that think fluids will cause retention vice assist in losing the weight. The food varies from bland to spicy and does not taste all that bad. It is a mindset that some folks believe since it is not similar to their normal diet, then the taste is not to be liked. If there is a particular food that is not palatable, then choose something different with a custom order. Very few times has my order been changed, and usually only if I order above 4-5 of a given meal.

The good part of the diet is that you don't have to go to time consuming meetings or pay the high cost of weekly doctor visits to follow the diet. It does require a commitment on your part to lose the weight effectively. There is a wonderful network of folks similar to yourself and counselors that can help you with any issues...and just a key stroke away. The web site provides all the tools that you need.

Yes, this diet is expensive, but with the results that I have encountered, it is worth the price to lose excess weight and hopefully in the future to become more healthy without the aid of some of my medications. Like with all diets, it is a major lifestyle change and it means giving up some of the foods we really enjoy.

On June 3rd I contacted a rep via the online chat and was told that there was a problem with my account and that it would be reported to IT for remedy within 48hrs.

On June 12th still being unable to login I called and waited 45 minutes to speak to a rep. After researching, she confirmed that there was an issue with my account. She said that due to a server migration my account was inaccessible as it was one of the accounts that hadn't been migrated. I asked when this would be fixed and she said that she didn't know.

I later received a voicemail from a supervisor who informed me that my account would not be accessible until July 13th!

I am now considering other options, although I've been previously satisfied - not being able to order or access my account for over six months is ridiculous. The fact that it will take an additional month to fix? Unacceptable.

Goodbye Nutrisystem

We were going on a 3 day vacation on June 7,8 and 9th. My wife had a pending delivery from NutriSystem scheduled to be shipped June 9th. On June 5th she contacted NutriSystem via the web page and postponed the order until July 7 2008. As in the past they responed on her web page that the order has been postponed and will be shipped on July 7th. She copied the reply. (Which also is logged in our account history).

When we return on June 10th we see they have pulled 277 dollars from our account and have shipped the previously cancelled order. When we go to my wifes account information her entire history has been removed. (Over 6 shipments). When I go to my account history, my information has likewise been removed. (2 shipments). My wife calls them to have our money refunded and the shipment cancelled. She is told that they will attempt to intercept the shipment and when they have they will refund our money in 4-5 days.

On June 11th the shipment shows up at our house. My wife calls again and is told as soon as they have a truck sent to pick it up and it is on the truck, they will refund our money in 4-5 days. At this point I get involved. I do not understand the ethics invovled. They keep calling this shipment our shipment and we had nothing to do with it. They, not being authorized, went into our accoount and took 277 dollars.

I called them and after 30 minutes with a gentlemen named Wesley, was put through to a Supervisor named Madelin (emp # 3788) I explained what has been mentioned above and asked why is our money which was taken without permission, being held up by NutriSystem while they attempt to cover an asset which we never asked for. Madelin continued to hammer home that they will not refund our money until they have their product. I again attempted to make it known to her that I do not have their product. They have always had their product and the problem is that they stole our money.

In all of this they never mentioned a reason for why both my wife and my account histories were deleted. They say they have no record of our delay shipment request, and since they deleted our histories, now either do we. We do have the date and time of the delay shipment request, along with their reply that it has been noted and the new ship date is 7/07/08. For now I am going to see when they send a truck. My bank (the payment was made with a debit card) can not contest the payment until the money is transferred. (Right now it is pending)

After three days I had eaten 4 items which tasted awful and returned the entire box. I followed all the proper channels and did exactly as they had instructed and not only did I pay $42.94 for return shipping of which is not reimbursed but I then received a credit of only $193 when my original purchase price was $293. When I contacted them their inept customer service rep stated that I only returned 9 dinners out of 28 and that is why I have lost $100.

I explained that it was incorrect and I had only eaten 4 items and none of them were dinners! She stated that I needed to fax my proof of receipt along with a photocopy of the checklist of items and after I explained that I had been told to include the checklist in the box she said "well, yes you should have done that but you should have also made a photocopy for yourself". What a bunch of crooks! I lost $42.94 for return shipping and they have cheated me out of $100 on my return.

The 28th was a Friday. I called and advised them that it had been postmarked for the 21st and that it was not our fault the shipment arrived almost an entire week later. We gave plently of time for the shipment to arrive. They said too bad and refuse to send back any refund.So now I am out several hundred dollars and the food. I have been unsuccesful in reaching anyone of authority and need some help! I have never seen a business run this way and the CEO Michael J. Hagan,has a lot to answer for.

There were really no side effects other than the complete feeling of being sick to my stomach after eating each meal. Besides the awful meals you still had to provide proteins, fats and dairy as called for in the menus. So over all very disappointed with this program. It's a good thing they have a 30 day money back guarantee or I probably wouldn't have tried it at all. Programs like this should be stopped because of false advertising because it's not a doable program.

Also, I don't think the commercial showing Larry the Cable Guy is above board, either. I tried them for three months a year ago. The food was awful, and it was like torture to think of my next meal eating their food. I actually could choke down two items! I lost ten pounds in three months and could have done that on my own cutting out the wrong foods.

People also need to realize that the Nutrisystem plan costs over $300 per month, and they tend to forget that they still have to buy food for the rest of the family. This just adds a much bigger burden to middle class Americans who, if they look at their overall budget, quickly discover, they cannot afford Nutrisystem. And especially so when it doesn't work that well and their food tastes like cardboard with watery tomato sauce on it!

Made me sick almost to the point of vomiting.

We are out $587.44 and we have had gas from the first bite. I felt hungry all the time, ate the food because we had nothing else to eat and no money if we wanted to get something edible.

Very disappointing for women who are looking for the answers to lose the baby weight and can be very harmful for those who go ahead and do it because they were lead to believe by the commercials that they could still do the program no matter what Nutrisystem's fine print says.

None, but I will not reorder after my initial trial period. No wonder why they push the trial period, because so many people drop it.

I am out $293.72 which I will now have to pay finance charges on, as I had to put it on my credit card. I now have to contact my credit card company to ensure no future automatic charges are added, as I am still waiting (around FORTY minutes now) to talk with someone to cancel future orders. And IF I get through, I cannot trust them to honor my directions to CANCEL my program.

Loss of almost $300.

I have found for the most part the food is better than comparable low calorie food such as Lean Cusine or South Beach Diet

Particularly Lean cuisine is so loaded with garlic and other harsh spices to give the flavor that you don't get, because after all fat is flavor, that their foods to me are unpalatqble. By and large, so far, the meals though small, are as tasty as the competition in my humble opinion.

I have actually gained two to three pounds because of all of the water gain--probably from the high salt content.

I have paid a lot of money for this food and have tried so hard to stick to the plan. I am so disheartened that it hasn't worked because I cannot stomach the food.

To make a long story short, after 5 or 6 months of this (and I haven't paid on the account because I firmly believe I didn't owe anything), I finally got an email response telling me that the first shipment was returned after the 30-day grace period. It took 6 months for them to tell me this! If Nutrisystem would have told me this after the first month, I would have understood and case would be closed. As it is, the original $278 ballooned to $385, and for me to keep my credit rating from going south, I had to deal with a collection agency from Bill Me Later. Is there any justice?

I'm out $385 and a possible hit on my credit report; plus the original food that am now having to pay for is back with NutriSystem so they can resell it to some other unsuspecting person. I hope they like the food better than my wife. My strong request to anyone thinking about purchases from NutriSystem, Think Long And Hard About Anything Like This Going Wrong, Especially If You Are Planning To Use A Third Party Like: Bill Me Later.

I feel very disrespected and degraded.

I am out $299.00 plus shipping of $25.00. They gave me a bogus address to send it to in Kansas City, Kansas!

I called customer service to see when I could expect credit to my account and was told to fax a copy of my receipt from the USPS and a list of all the food I returned. Blanch told me that since I sent my package with the USPS, my return would not be processed until I faxed these things. She said if I would have sent it UPS I would not have had to do this. Had they told me this I would have simply sent it UPS and saved this headache. If I had not called I do not know if I would have ever received a credit. Now I have to pay to fax these papers. The time, energy, and extra money it will cost me to receive a credit for a package that they already have at their warehouse is ridiculous.

I tried to keep going after my first day because I thought I would get used to it, but after the 3rd day I was I realized I can get the same amount of calories with Lean Cuisine and it tastes much better.

Just very upset at their stupidity and nonchalant attitude.

My plan was also missing the intro packet and checklists, so had to wait to get those to start. We also had to ship back the diabetic plan that was shipped in error instead of the men's plan. We had thought the men's plan would have entrees more appealing to men, but the food was the same as the regular plan.

Once we finally got the products, we started and gave the plan every chance for success. I was actually starting to lose weight, but the food was so horrendous that after a couple of weeks, we had eaten everything we were willing to choke down.

When I tried to cancel by email, Nutrisystems tried to tell me I had to speak to a counselor by phone in order to cancel. I replied that I had signed up via internet, ordered via internet,requested corrections via internet, and had every intention of cancelling via internet unless they could show me in writing where I agreed to speak to ANYONE in person.

Overall, the plan was labor intensive and most of the food was inedible.

I would not recommend this to anyone, when you add salad and fruit and vegetable to the nutrisystem meals it can become very costly. Best way to lose weight is to eat right and make it a life time change. Nutrisystem is not something that can be tolerated for a life time, it would take a strong stomach to use it even for a month.

I am still paying for something that I could not possible use. I am on a fixed income and it is hard to make payments on something that is still in a box. I only want Nutrisystem to take the product back and not make me continue to pay for something I cannot possibly use.

I'll pay the first month for being stupid, but I've tried to leave messages in print and have received no reply. The customer service is sly and never gives you an opportunity to get out. Please help me. The product has too much salt and items that must be fake or you would need a refrigerator. I feel like a fish on a hook.

Upon receiving the boxes of product, I tried a lunch of beef stew which tasted like I imagine bad dog food would taste, and sampled a bite from 12 of the snacks, all of which were stale, broken and tasted absolutely horrible. The chocolate tasted like ex-lax squares, the snack cakes dry and old, the popcorn stuck together and stale, all inedible.

Nutrisystem advertises 3 meals a day plus snacks for less than $10.00 per day. They also guarantee satisfaction and a no hassle return policy. I also noticed that the meals were sodium laden and very high cholesterol for all of them. I can't eat that unhealthy even if the meals weren't vile to begin with.

I packaged up all of the remaining food products which was almost everything, including the weeks worth of free food and snacks, a cd that was included in with the order and all literature. The box weighed 36 pounds - what it weighed when I received it - and was shipped back via Fed Ex for which I paid $25.00 in shipping charges. The tracking number indicated that the package had arrived on Sep. 10th.

I checked my credit card on the 14th and noticed a refund for the amount of $23.66. I was sick. I phoned their customer service line. Indeed they did receive the package and indeed it did weigh 36 pounds. The woman said she would put a message in the computer to amend the refund amount. I have also sent a minimum of 7 email requesting a break down in price for the sampled snacks and the one lunch that I tried, but they refuse to give me any breakdown, will not give me a refund amount, and keep sending the same form e-mail just saying that a refund will be issued to the method of payment that the order was paid for.

I am frantic. They are definitely the big giant corporation and I'm the little consumer, but I don't understand how they can get away with things like this. The $25.00 I had to spend to return the product far outweighs their cost of the snacks and 1 lunch that I sampled trying to find SOME redemption in their rancid, broken product that they sent to me.

They offered me nothing (even speaking with a manager). There was not even a courtesy call to tell make sure I understood that not only would I not be receiving my money back, but that the food I returned would be destroyed and offer me the option of having it returned to me (even if I were to pay the shipping).

The smell of coffee, bacon and eggs and basically anything made me nauseaus (who doesn't love the smell of breakfast?)and I have spent the last 12 days in bed and have lost over 10 pounds, not a good way to lose weight. I guess their foods did make me lose weight, but the wrong way. I am unable to see my own doctor as he is on vcation, but I am almost certain NutriSystem foods will be what has caused my illness and I certainly hope is is nothing very serious; then I will not only be ticked off more, but I will feel like a jerk for trying to take the easy way out to lose weight.

I have yet to receive any response from anyone at the company except a oh you poor thing from the girl with whom I cancelled my future orders with.

Surely the professional dieticians in the Nutrisystem company know this.

I'm out $200, but was smart enough to throw some foods away and not re-order.

Today I thought I try eating another entree because I already spent the money on this and I opened meatloaf and mashed potatoes and it was aweful. Their caramel and chocolate bars taste like they have alcohol in them. The only thing I liked was their lunch chocolate graham bar.

I chatted with one of the counselor's to see if I could return some of these unopened items and replace them I was hoping for the lunch barsbut was told that if you wait more than 30 days you can not exchange or return any items. So I guess I'm stuck with this nasty food. How is that for standing behind a product!. I guess most people order the foods based on the commercials and realistically the food entrees are items most people would not normally eat so you would have to stay on nutrisystem forever not to gain the weight back.

Wasted money. Wasted Time.

I thought the dinner and lunch foods were mostly terrible. They had good cereals, snacks, and pizzas, but that's it. The thought of eating meat that isn't fresh or frozen is disgusting. Most of the meals were drenched in a gravy to preserve it.

This time, we had over 1/3 of our meal selections substituted. When we called customer service, the woman first denied Nutrisystem had substituted anything, then said we had to accept the substitutions. She finally gave me a return number (for one of our orders) and told us to ship the stuff back.

It cost over $16 to ship the substitutions back to Nutrisystem. It could be two to four weeks before we receive our new food. I am afraid this is it for Nutrisystem, a company with which we were previously delighted.

I suggest every employee of Nutrisystem go home and tell their significant other that they would be less disgusting if they lost a few pounds.

And that trophy wife wearing a ribbon arund her ***** hair reallyl is disgusting.

My fingers are sore from switching channels each time your commercial interferes with daytime TV programs.

I hate you.

I really don't know about all that other than I am a 5-yr breast cancer survior with many other physical alments and under much stress that is in my life due to family and economic problems. Taking care of my mom is like working a 40 hr week +. She will live with my sisters in Pgh for the summer or as soon as they can cope with her. My nephew's killer has not been found yet, keeps my sister under a lot of stress and my other sister was in a terrible car accident and has 4 children, it is hard for her to take care of my mom at this time.

REFUND POLICY WATCH OUT!!! I sent it back and of course I had to pay. The package was sent back Aug/06 it's now Jan.23 2007 and my credit card was never refunded. Make sure if sending anything back you call them right away with the tracking number, and make sure you check your account. This company seems to have all the answers about why my account was never credited along with many others.

The wait time on the phone they say is due to the high volume of calls for their product...HA HA HA. I would have to believe it's because there are so many calls about getting nasty food and people not getting their money back. This would have to be the worst company I have ever dealt with and definitely would not recommend this program to anyone. Also...all the people that work for this company should be ashamed of themselves for what they do for a buck. Get a real job and have some pride in what you do for a living. I could go on and on but this company has already wasted enough of my time.

I'm out $289.46 and have a box of food that will be thrown away because it is so bad!

The letter said: "Due to the upcoming, exciting launch of our New & Improved NutriSystem Nourish program, we are currently retiring a few of our food items to make room for all the delicious new and improved selections...Because of this, we may have had to substitute some items which you ordered that have been discontinued, with other comparable items..."

They were right about that. There were several things that I did not order included in the box, such as vegetarian sloppy joes (I hate sloppy joes), turkey hot dog, 2 southwestern chicken dinners (which I specifically did not order because I get bad acid reflux when I eat spicy foods), among others that I did not select. I didn't mind too much when I was unpacking and organizing all of it. On day 1, I ate scrambled eggs for breakfast and the chicken noodle soup for lunch (both were pretty good). For dinner I had chicken pizzaiola, which was average. Day 2, I ate bluberry muffins for breakfast, which tasted like cardboard. I had to take a drink of milk with each bite, because they were so stale and hard, not to mention no real taste of blueberries. I also ate a carmel chocolate dessert bar, which was ok.

For lunch, chicken and veges, and dinner homestyle chicken noodles with gravy. Both were horrible. I ended up choking down my day 2 meals. I expected that the food wasn't going to be wonderful; you can't expect too much when you're ordering pre-packaged food. However, I was not impressed by any means. Here is the worst part (and somewhat embarrasing). The last two days, I have had to 'number 2' several times each day (like, 5 or 6 times), and my stomach has hurt. I normally eat fruits, veges, and salad, so I know it is not from that stuff. Something about the NutriSystem food does not agree with me at all.

I called today and selected the option to get a refund. I was immediately connected to Sandy, who told me how to return my order and that I would get the full amount refunded back to my credit card within 10 days after they received my order. I do have to call them 2 days after I ship it back to give them my UPS or FedEx tracking code, then I will get the refund. She then transferred me to Christina, a counselor, who cancelled my account so I would not be charged anymore. Neither asked why I was cancelling, but that's ok with me because they wouldn't be able to talk me into keeping it. I do have to pay for return shipping. The customer service was good and fast. I was on and off the phone within 15 minutes.

Maybe they have changed some policies in the last few months to better service customers. But, one thing is for sure, they have not made any improvements in the taste of their food. If they have, I would hate to have tasted it before!

If I don't pay off the credit card, I will have intrest charges added.

During the second order they sent me the same items that I had already sent back, and I have to pay the shipping to send it back. I am out the $22 that it cost to ship back a product that I tried & am totally dissatisfied with & all they could say was unfortunately, yes you are out the money. I felt strongly that their product would have helped me; however, I have just started and the problems are many. As of now I am disappointed in the company and I will tell people to stay away from the company.

Waste of money & time, poor service. Bad experience all the way around and to try to talk to them you must sit through incessant repeats of their false promises on recordings over and over for 5-10 minutes. If they were honest recordings should say high volume of calls of disatisfied customers RUN FOR YOUR LIFE do not order here! Wish I would have read this site before ordering!

One example is the meatball sandwich. I counted no less than 17 meatballs spilling out of a bun on the picture. Inside the foil envelope, however, was about 1/4 cup of tomato sauce and four meat pellets. This lunch entre was the equivilent of a catsup sandwich.

The dehydrated hamburger becomes meat mush when prepared. Tuna and chicken salad are puree. The chocolates are like eating sawdust. Plus when you break down the cost, this food is costing more than the most costly prepared low calorie meals on the market (nearly $2 for 3/4cup of frosted Cherios, over $10 for 3 turkey weiners!)

I finally cancelled despite my resolve to stick to it when I opened a dinner entre (tuna casserole) and actually found the smell so revolting I threw it away. I cringe everytime I see one of the NutriSystems commercials and hear the testimonial of delicious food. I cannot believe that anyone could even call this food acceptable much less delicious. I wasted nearly $600, did not cheat on the diet and lost only a couple of pounds. When I called to complain I was told that I was not losing weight because I was not eating all of my food and my body had gone into starvation mode so I would not loose weight unless I ate every bite of this swill.

I wasted nearly $600.

I called them after the two weeks to check the status figuring it would be back in the account the next day. The guy told me that the return wasn't even submitted. He did it there (or so he said) and it would be in my account in 3-5 days (again so he said)...As of this writing it has been 5 days and I still do not have my money back...

Oh and by the way, not only is it a hassle to return product with NS, but the food wasn't that great. Some was edible (at best) but a lot of it was gross...The chicken entrees taste like cardboard, I started making my own food cause i got sick of the fake chicken, I began to dread dinner with the NS food. I still have 1/2 of the NS food in my cupboard that I will never use and I have thought of returning it, but its such a hassle.

Of the 112 items in my last order(28 days worth), 32 items, (29%) were substitutes. It is unconscionable to me that they would arbitrarily opt to substitute almost a 3rd of my entire order. I can't think of any other business that would presume to ship a third of an order with items of comparable value of their choosing. On Sept. 26, 2006 I contacted Customer Service to express my displeasure. I spoke with a very pleasant young man, Denaro (sp?). We went through a list of current in stock items, and ordered replacements for most of the substitution. When the items had not arrived by the following Tuesday Oct. 3, 2006, I again called Customer Service and spoke to a rather snippy representative; who informed me that the order had shipped the privious day, Oct. 2, 2006.

I am stuck paying for items I did not order and do not want.

In my last order, I received 16 replacement items I do not like, out of the 112 items I ordered.

I was completely stunned by how horrible the majority of the food was. I also encountered several issues with the cooking directions. No matter how many times I followed the directions exactly, some products never came out at all. I wasted a lot of food. The other food that did cook ok was barely edible at best. I've only lost a few pounds on this program and I have followed it to the letter. I understand that each person is different, but this program claims anyone can benefit from it. Just beware that you are better off learning the nutrional value of foods and understanding portion control. That partnered with exercise is the best way to lose weight. Don't shell out the money for this program....it's not worth it.

I was still waiting for the replacement package when a box arrived. it turns out to be my monthly order order and has all the items in it I do not want !!I called after receiving the box. Spoke with Jackie who told me I was signed up for automatic delivery. i told her I was waiting for a box to replace the sent back items, when this monthly box arrived. I told them not to send me the regular monthly because of the items I did not want in it. She said she would have it picked up since I cancelled it but made no mention of sending me the replacements items from the first delivery, bot to mention what the charges will be to my credit card. Now she tells me she cannot place the pick up order because the compuets are not working and will not let her to it in. I need to call her back later when the computers are back up. How should I know when her computer will be fixed!

I fear she is just putting me off. I need to get someone in there who will listen and resolve this mess. I do not want ANY of their food ever again. (It tastes awful too).

Problem #2-I agree with all of the people that said the Sodium content in the food is WAY too high! I was actually swelling up from Sodium intake!

I spoke to a customer service supervisor, who was very nice and she gave me a $20 coupon towards my next order. I also omplained to the PA BBB. when they approached Nutrisystem, their contact advised them that I had been given incorrect information from their customer service rep and that their policy is to include letters in their packages advising customers of changes in their orders. I just got my next order.

Well, needless to say, there was a replacement (no big deal) but again, there were items completely missing with no replacements and no courtesy letter advising to call in for replacements! I e-mailed the customer service supervisor letting her know that I am going to the BBB again and that I am very disappointed! Also called in to customer service and my missing products are being shipped to me now. For this company to be $70/share on the stock exchange, they should not be as disorganized, coordinate order better and have much better customer service than they do!

I finally got through and got my return code. I returned the order and it was received by Nutrisystem on Jan 16. I called a week ago and was told that nobody put in for the refund, but it would be processed immediately.

Its now May 4th and I haven't received my money back. I think 4 months is long enough. I am paying interest on this every month not to mention the $44 it cost me to ship it back.

If Nutrisystem "acts up" or doesn't send what it said it would, it will deal with QVC and not you. Since this company represents thousands of buyers, it will have to give good service or lose its contract. You can pick smaller time frames including one week of "Italian Dinners" or "two weeks of desserts." While the Nutrisytem meals are far from gourmet I don't find most of them unpleasant. Usually the addition of some frozen peas to a dinner entree fixes it up just fine.

My complaint would be that there is too much sauce in the entrees. I don't know whether they need it as a preservative or whether it's just "make weight." The items do seem a bit overcooked, but that could be the result of their being much like canned foods. I do find selling packages of cold cereal and breakfast bars rather much. My complaint with the system as such is their making cheap choices in the name of "variety." The dinners only selections aren't bad. I must agree that sometimes they blow the setup.

They had a deal a year or so ago with "hamburgers" and "hotdogs" as well as "buns" which left much to be desired. If (on the QVC website) you find something to your liking, it's worth the risk to order it. I've used it for emergency rations. I discovered that my local Albertson's stocks the snacks, many of which such as the soy chips are quite tasty. Nutrisystem remains a mixed bag.

Calling customer service is a joke. I finally gave up. Everytime I received an order it was wrong. I took lots of time to customize my choices but I NEVER once got what I ordered. Then to add insult to injury I had to send it back at my expense! I finally demanded a refund then they ran me around for 4 weeks saying they never received my return package and asking me to send them shipping info. I did that a total f 4 times, and still they claimed they couldn't find my return. After almost 6 weeks and me threatening to contact the Attorney General's office they finally 'found' my return. I had delivery confirmation stating it had been delivered 6 weeks earlier.

Is this the usual practice when things are purchased through Nutri System? Needless to say, I feel a bit ripped off. At least of the first order which I am now stuck with. I have to pay the exorbitant shipping to return the box that came in the meantime, while still trying to return the first order and cancel the monthly orders. Now I understand that the company may not be able to cancel this next order in time and I may possibly be stuck shipping this box back as well. I'm sorry I didn't like the products, but that is the way it goes sometimes.

I do, however, feel that I am entitled to at least being able to stop future shipments without having to pay to return them each time. Ideally, I would like to also be able to return the original order that I tried for so long to reach someone to authorize the return. I do not recommend giving your credit card number to this company. They are quick to sell and slow to respond to complaints. You're better off buying Lean Cuisine at the grocery store.

Shipping the items in two, or even three, packages would have been much more practical and customer-friendly. After recuperating somewhat from my injury, I opened the box. Inside I found a plethora of items that I did not order. A check of the packing list against my original "customized" order revealed that whoever packed the carton clearly did not pay ANY attention to my preferences. In addition to receiving 17 items that were NOT on my list, my package contained quantities that differed from what I'd selected for another 13 items. And some items I'd chosen were missing altogether! For the most part, the packing list accurately reflected what was in the carton but it differed greatly from my list of choices.

However, in a number of cases, the packing list was grossly inaccurate too. For example, I ordered three cheese pizzas but FOUR cheese pizzas were noted on the packing list. However, I did not receive 4 cheese pizzas, nor did I receive the 3 cheese pizzas I'd ordered. Instead, I received 4 mushroom and pepper pizzas! Quite a few of my snack and/or breakfast items were missing. When I contacted customer service about the errors in my order, I was told "no one has the luxury of picking their free items." (The "free" items that I would have to return/exchange -- a MY expense -- were an issue which I hadn't yet addressed!)

After 15 minutes on hold, I had to repeat my complaint 4 times before it was acknowledged. I explained that I was short several items, received items that I did not order/did not want, and didn't receive some of the items that I did order. The response by the customer service person was "well, sometimes items are backordered so other items are substituted." I stated that since I'd "customized" my order, I did not want someone to pick items for me. I was then told "that can't be helped." In the very least, customers should have the option of receiving subsitute items rather than just have them included.

I then had to call a third number and finally got a very pleasant customer service representative. She asked my why I was canceling and I explained. She told me she did not blame me, took my information, gave me a cancelation number and apologized. How sad is it that the easiest thing to do with this company is CANCEL! The system might have been working for me, but when you have a company that could not care less about any problems that may come up, that is a sign of a bad company and I will not do business with them again. I will be telling all my friends and family as well.

I have received one order to date with the second order having shipped, but I haven’t received. January transaction: My credit card was charged once on 1/5/06 and again on 1/8/06. I received one order in January. I placed one order in January therefore I should only be charged once. I placed a call to NutriSystem and it was suggested I do not know how to read a credit card statement.

However, given that my degree is in Finance I am quite sure of my ability to be able to distinguish the difference between a debit and credit. I called my credit card company and disputed the charge. I faxed my credit card billing statement to NutriSystem.I was to receive a call back from NutriSystem and was never contacted. February transaction: My credit card was again charged twice on 2/4/06. Again, I have one order being shipped.

I placed a call to NutriSystem and once again the delightful Customer Service Representative suggested that I don’t know how to read my credit card statement. I faxed my credit card billing statement. I was to receive a call back but was never contacted. This morning, 2/8/06, I checked my credit card balance and saw that I have been recharged for the January transaction that I disputed. I called my credit card company and was told that NutriSystem is fighting the dispute. This makes no sense. One order each month, yet two charges each month. I immediately called NutriSystem and was told that my call would be returned quickly. Again, that did not happen.

My experience with NutriSystem has been so negative that I have reported my experience with family, friends, and co-workers currently on the program and those considering the program because of my success. Success alone does not influence. Fair business practices go much farther than success. If this is not corrected I plan to post my negative experiences on message boards, in our Medical School update, and as a last resort to the Better Business Bureau, and Chamber of Commerce where NutriSystem is locatecd.

I am not trying to receive a refund on the orders I have and will receive but simply on the over charges. Why is this so difficult? Everything is in black and white. Two orders, four charges. That is unacceptable. Course of action I would like to see take place. Refund my over charges equaling a total of $558.92. While writing this email I did receive a call back from the only Customer Service Representative that has been any help and I will hopefully receive a refund. However, it isn't redemption enough. I still plan to not order with NutriSystem again.

Well, the food arrived. Some was very good, most was average, too many inedible. Many of the microwaveable foods exploded in my microwave at half power, when they say to use high power. The food plan that came with it (never mentioned before) lists all these additional foods you must buy in order to fulfill all your nutritional needs. Now, this meant counting and weighing! And more money! And shopping!

They also send an exercise plan and some motivational garbage. (I work out, hard, 4 days a week -- they can keep their plan. I'm way beyond that.) Then you have to drink more water than today's guidelines tell you to. Well, I gained weight after four weeks, as I figured I would because they were telling me to eat about twice as much as I was eating before, while losing weight. So I called them and asked how to ship the remaining food back and get my refund. I was told to make a list of the food I was returning, put it in the box, keep a copy for myself, and mail it back to them. Then I was told they would figure out how much it was worth and would refund back that amount.

I repeated their promised guarantee of a full refund. The rep told me no, that is not what they meant! I asked how could I know if my shipping the food back would cost more than what I would receive from them. I was told that I just couldn't tell. I'd have to wait and see. I called again and told Christian, my counselor, ext. 5335, how livid I was and disgusted with the misrepresentation and that I planned to make it all as public as I could. I've never had a worse consumer experience. The ads are more than misleading.

I tried to call customer service to have some issues with the billing cleared up and waited -- seriously -- over an hour to get a human being on the line. I had in the meantime emailed my questions, but I just wanted for curiosity's sake to see how long it would take for someone to respond to the call. And there has been no response to my email. I am beginning to suspect that Nutrisystem in nothing but a large preservative-filled food factory with only one person handling phones and emails.

If you are a person who can apportion your food yourself, do it. If you cannot, join for the minimum possible and begin to eat your own foods rather than spend the money on Nutrisystem. You can buy healthier foods and go to your friends and family for support. Even if their support is .05 percent, it is still greater than anything I have gotten from Nutrisystem this past two months. I was desperate to lose weight and loved the IDEA of their approach. Unfortunately, that does not exist. Only high-priced foods for sale. If you are desperate to lose weight and want Nutrisystem to be there for you, don't hold your breath. Try Weight Watchers.