Nutrisystem Reviews

I accidentally threw my husband’s Nutrisystem tracker booklet away, so I contacted Nutrisystem to see if they would email one to me, and they did so very promptly. Thank you for your help! I’ve always had positive experiences when contacting anyone in your organization.

My first order arrived four weeks ago. I am waiting for the second to arrive. After contacting you I was told to eat one flex meal at a time. Instead of checking dates in my order. I am aware of how the plan works.

I tried this program because of the Money Back Guarantee. Figured if I did not like it I could cancel which is what their website states. 'Money Back Guarantee If you’re not satisfied with your first order, call 1-800-727-8046 within the first 14 days and send the remaining food back for a full refund, less shipping. Good on new 4-week plans, first order only. Limit one per customer.'

I am on Nutrisystem and have lost weight. A friend of mine was on the program and quit, leaving me a large supply of product. Tried to postpone my next shipment online but was only able to choose postponement for a couple of weeks. I wanted to postpone for more than a month. The choices were there but it does not allow you to choose them. I had to call and wait online too long to talk to someone who could postpone for a month or more. They purposely do this so you have to call a counselor in order for them to try to keep you on the system and to keep buying their product.

I had a positive experience with Nutrisystem a few years ago and decided to go back. What a terrible mistake. Customer service is embarrassing. I will never buy or recommend them ever again. The auto-delivery is a disaster. Calling their phone numbers is a nightmare. Chat is run by people who can’t help you whatsoever.

Called to cancel my order. Horrible customer service the guy was so rude! I only had it for a week now and he said I cannot cancel. I have to do another month of auto delivery. Yet, the website says if you cancel your auto delivery before the 14 days you will get a refund. He asked what made me think I would get a refund and told me to go to their website and he’ll wait while I look because he said he was right. The website again said I CAN cancel before the 14 day auto delivery. He was not accepting that and would not cancel. So now I’m stuck with this gross food!

They auto ship with no notice then you are stuck with the food. No email notice or call. Very deceptive marketing. When I called Customer Service, Stefan was not helpful, disrespectful and a poor representative of the company. But he probably was following protocol of this fraudulent company. There are plenty of better companies to use to lose weight. Dawn Zier the CEO either doesn’t know what’s going on or doesn’t care.

I ordered Nutrisystem by phone. Asked all my questions. I even asked if I could cancel at any time if it wasn’t for me. The lady reassured me that at any time I could cancel with no penalties and said quote “you're really not out anything.” I was not a fan of the program and ended up calling to cancel. Now! They won’t let me cancel! They say I have an obligation to keep paying and absolutely refuse to let me cancel! It’s not like I’m asking for my money back. I just don’t want to use this program anymore.

Kailey is an outstanding counselor, very knowledgeable, easy to talk to. Not to mention totally professional. We had a pleasant chat about our struggles. She answered all my questions w/ a simplistic manner. Miss ** is definitely an asset to your company. I am going to stay in touch with her.

Ads very misleading--only lost 3 lbs first week nothing after that. Dinners were disgusting. Called second week not satisfied and offered to spend more money for different foods. Money back guarantee is a joke. You have that covered well. I didn't get rid of "belly bloat." Only uncontrollable gas and stomach pains. Then to cancel after one month fee of $125 which is outrageous. Why isn't that mentioned in your ads?

I just started the program and I’ve had questions that I sent in an email and I had a response within an hour every time. And it’s really wonderful and I’m very impressed with this diet program. Thank you.

Kaitlyn was absolutely excellent. As a retired business manager myself, she did an outstanding job of reviewing the diet concept and how to maximize results. She is extremely knowledgeable of your product and your concept. I would have once been interested in employing her due to intelligence and communication skills. Thank you for an outstanding representative.

Talked to Peggy who extremely informative, understanding and helpful. Based on the info I gave her, Peggy helped me decide on a program that should best suit my needs. Peggy also faxed info to me regarding flex meals. Very helpful.

Thanks to Tina from Consumer Affairs for following up on my report of poor customer service. I have now been made whole by receiving all foods owed me and then some. Thanks again Tina, you have renewed my faith in Nutrisystem.

See the pictures. This is my second letter explaining you sent me rotten food. I think I ate one that was bad, it was not as obvious as this one, but looked different than previous shipment. No one asked if I was OK, or about a refund. Don't know how you are OK with sending rotten food, and not even worried about the customer. Just was told you have stringent quality control- not this time.

I received one dinner in an order that was open. NutriSystem was quick to reply with an apology, request for lot/batch number so they could investigate from a quality control perspective and will be sending a replacement. Excellent response.

I really like Nutrisystem. It has worked well for me. I am struggling now because I am disorganized and distracted. I know there is an element of counseling available on line but I find a weekly meeting holds me more accountable. I don't feel that the fault lies in the plan. It offers variety, group support and different plan options. Eventually, I quit and when I regain the weight, I come back. Among suggestions I would make include: cooked, crumbled ground beef ( for recipes), extra veggies to bulk up skimpy dishes and your own line of low calorie salad dressings.

Very satisfied with the product, but when I canceled and had a 100$ credit they would not use, even though I was told they would... Now I have a 100$ credit I will not use. Way to stand by your staff. Very poor customer service.

NutriSystem did an excellent job in taking care of my problem. I purchased a 4 pack of muffin at WalMart and there were only 3 in the box. They sent me 5 replacements, apologized and asked me several times if there was anything else they could do. They went above and beyond my expectations. I live 45 minutes away from WalMart where they said I could return them and when I told them that they immediately said they would mail out replacements. I definitely appreciate their help.

My third time ordering. Never had the experience that I encountered this time. Called to place an order, completed my selections, paid and awaited delivery. Dry food came within three days however frozen food took 11 days. Did not order enough dry dinners to cover the 11 day wait time. This has never happened before and when I contacted Nutrisystem all I got was the runaround. Finally spoke with a concerned individual who took care of this. Still waiting on the first week turbo boost package and a second shipment of 16 frozen meals. For all this was only compensated $50.00 on my next order. Customer service nothing like it used to be.

The chocolate pretzels and the pretzel bar came melted. Additionally, I don't understand why it takes so long for the food to arrive. I just ordered a week to see how I liked the food but when it takes so long to get the food I can't really wait to see if I like the food before ordering again.

Should be rated minus stars. Not even deserving of one! I, too, was duped by the auto sign up. I did NOT choose it as it was clearly checked automatically and I did NOT realize it. This company does NOT care about is customers, is a major rip off and deceives its customers. DO NOT BE DECEIVED. They are nasty and horrible. I am appalled at the dishonesty of Nutrisystem!

I need to lose more weight but am bored with the menu items. I can't eat anything spice and will not eat anything with blue cheese as the ingredient such as the loaded potato and mac and cheese. Any new items come and go without getting any of them. Please add new meat and potato type items. The meats all taste the same. The pasta all tastes the same.

I love Nutrisystem and have been a big fan for years. My only issue is that I have to order from the states now and pay American prices. :( Otherwise, I'm happy with their service. They help me out, especially being an automatic reorder customer. I've been on plan for a month and lost 12 lbs. It may be slow for some but it suits me just fine. I feel the slower it comes off, the longer it takes to put it on. :) Keep up with the great customer service and thank you for being there for me when I've needed you.

Please consider my plan terminated. I will attempt to call but I expect the next order along with future orders to be canceled. Many of the food options are inedible. I have a freezer full of foods that had little flavor and many that were watery and tasteless.

My order arrived unfrozen and ruined. There were also items missing from my first week package. I'm now going to have to call to see if they will replace the missing items. The good part is that they are going to replace the frozen items. The bad part is that I now have to contact them yet again about the turbo takeoff items. The first time I called to tell them that my frozen items were ruined, I had to stay on hold for 30 min to talk to someone. No one answered. I then phoned again and stayed on hold for 30 min the second time and gave up. Finally, the third time I called, I got someone, but I had to stay on hold for 30 min again. Thus, I was on hold for a total of one and a half hours!

We asked and found out what Powerfuels are as well as SmartCarbs and how they relate to the Nutrisystem meals. We were also told how we can mix or match these to set up flex meals. We asked and someone there answered all our questions. We asked via email and were very impressed with your reply. It was clear, concise and we also saw the author worked on a Saturday! Good job! Excellent customer service. Thank you.

I called on 10/14/2018 to order the Uniquely Yours plan including 28 Nutri-Pro shakes and 7 NutriCurb bars and 7 extra shakes. On 10/18/2018 I received the dry portion of my order. I have not received my frozen order. It’s been five days. I only have two dry dinners with that order. I just got an email stating the rest of my order will be delivered within 14 days. This is unacceptable! The last time I ordered I got all food within 3 days. I did not receive a shaker bottle, NutriCurb bars or instructions for the first week. If I don’t receive my full order by Wednesday Oct. 24 I will be forced to discontinue and send the remainder back. Very disappointed. Spoke to a counselor on 10/18 and she advised my order was ready but not assigned a shipping number. That was a lie and incompetent. I will not reorder again! I would like management to call me.

Customer Service was wonderful. I contacted them via email about the problem and they took immediate steps to fix the problem and resend my order. I have been ordering NutriSystem for almost ten months now - and I love it.

I so much appreciate you sending me the Description of my first week since I didn't read the directions and mixed my food with my regular order... There were a few items that weren't on the list but I just took what I thought... I was also missing one snack and my frozen waffles bag was ripped open. Not sure if that happened during the packing process or not.

Well to give an update on my last review where I detailed receiving a shipment of food that had roaches inside the box and then the horrible customer care call afterwards. I did get an answer from someone at Nutrisystem that they would be reaching out to me soon. I got tired of waiting for the promised "reach out" after several days and called Nutrisystem's customer care to report the incident. The person who took my call didn't seem surprised that I received a box of roaches and seemed to be reading me a script about it. She told me that she would send out a new box within 4-10 days. She didn't apologize about the wait time or offer anything to compensate me. I haven't heard anything back from them as of yet. I guess the "reach out" is just imaginary.

I called in and used the very convenient feature where you can request a callback... My rep’s name was Tyrone. I had a lot of questions and was seeking advice/counseling to ensure I was completing the program correctly as a first timer. He was terrific! Through discussion we found out we were in the same age group. He was open about sharing his personal journey on the program and walked me through step by step on all my inquiries. Hands down one of the best customer service interactions I’ve experienced being on the consumer side of things. Thank you Tyrone for all of your assistance!

Yahoo, lost 8 lbs in 5 days (had 2 lost days on Turbo Takeoff, my bad and although I was careful I had no additional loss, but did maintain the 8 lb loss). Started on the regular program on Monday and on Tuesday morning weigh in, lost another lb! I have had to call Customer service 2 consecutive days to clarify some things on the regular program and they have been absolutely delightful and so very helpful? I'm so glad I am doing this program, although I have a long way to go, I have a new confidence in my ability to be successful after speaking with the representatives. You guys and gals are AWESOME! Thank you so very much for all your help and motivation! Also the NuMi app is such a good resource not only for info, but for keeping on track!

Ordered Nutrisystem Uniquely Yours Plan for the 4 week plan price of $349.99 with free shipping based on the information provided by Nutrisystem on their webpage. The plan is advertised as an 18 pound weight loss for men in one month. I only needed to lose 15 pounds so I believed what Nutrisystem wrote and purchased the program.

I was excited to check out the recipes in "The Leaf" to add more variety to my flex meals and snacks. Unfortunately I quickly discovered that about half of the recipes don't have the calories per serving listed. This would make it very hard to incorporate into my day since I would not be able log the calories in the Numi app. Overall I am very happy with the plan but it's frustrating when I'm trying to use recipes Nutrisystem is publishing but can't because they are incomplete. It seems to me that any recipe published through your system should have a calorie per serving listed.

There was something gritty in my four cheese melt so I spit it out on plate. See disgusting photo!! I did NOT speak with anyone about this problem. I expect a coupon or discount or something. I think anyone would!! Terrible!!

Too much dehydrated food. Too many substitutions of dehydrated foods for non-refrigerated foods due to low inventory. Non-refrigerated foods had poor texture and flavor. Separated shipping of frozen and shelf items caused disruption of my daily planning. After placing my order (to arrive within 10 days ) I was called away on family business for 3 days. Shelf food arrived but I was unable to disrupt the frozen delivery. Unable to narrow down delivery date. Arrived while I was away. Too much inconvenience to do this monthly. Many dehydrated and non refrigerated items had too many artificial ingredients that did not agree with my stomach, causing abdominal discomfort

I have used Nutrisystem multiple times for myself and my daughter. My experience the past few months has been the worst I have ever experienced in all the years I've used Nutrisystem. Not only did I have a terrible experience with them. I referred a friend who refused to purchase a second month with them because of how terrible their customer service was. They charged my account two times, when I had delayed the order. I was on hold an hour trying to speak to a customer service rep, someone picked the lineup and then line ended. I called back and waited on hold for 45 more minutes. A customer rep answered and told me that I had the wrong dept, even though their automated system prompted me to that line.

LOVE NUTRISYSTEM PROGRAM. 9 WEEKS LOSING 21 LBS. HOWEVER, JOURNAL IS IMPORTANT BUT VERY FRUSTRATING!! Please have IT change the Nu Mi Journal as it is poorly designed. 1. When you log in journal under a category such as BREAKFAST, then you select food, then you have to select "Breakfast" AGAIN. On the original page, once a meal/snack is select one should NOT have to re-select to have food placed correctly. 2. The snack names should be morning or AM snack; afternoon snack; and evening or PM snack. Thank You for listening. I wish I could chat with an IT person directly. Please consider seriously these changes. Thank you.

Food is tasteless. Sure you will lose weight if you want to be constantly dizzy and have a perpetual migraine. Decided that the processed foods was not for me. Tried to cancel online... no go. You have to call by phone to cancel. Then comes the hard sell. Lady is pleasant until she realizes that you are adamant about canceling. And even though the food does not agree with you. You have to order a second round of food that you cannot and should not feed a dog. Word of advice --- cancel your card on file with your BANK or they will continue to charge you. I will be letting everyone that I know co-workers and family and starters not to use this company ever!

I am pretty discouraged by the service I received from Nutrisystem today. I got a notification that my 2nd box would ship within the next 4 days so that prompted me to call right away and cancel. But because I did not cancel after receiving my first box within 14 days I got a $125 cancellation fee. WOW!!! Talk about steep! Now if I had spent over $300 for my second box and then canceled I would receive no fee. I was honest and mentioned I did not enjoy the food. Why would it make sense for me to buy a second? I just felt like there was no budging with their policy to accommodate a customer. I will never use Nutrisystem again, especially now!

Nutrisystem refunded the $125. cancellation fee as promised. While I am satisfied with the resolution, I don't believe I should have had to take it as far as I did to get a satisfactory outcome. I still believe this is a poor business practice.

I asked for support with my South Beach get started account and received an email from The Nutrisystem Counseling Team, 1-800-585-5483, counselingsupport@nutrisystem.com. I have used Nutrisystem and was very disappointed with the high carb content. I never lost weight. I chose South Beach specifically for the type and content of the food. I don’t understand why Nutrisystem responded to my email. I sincerely hope you do not represent both companies.

After expressing my poor experiences, I was contacted by Beth at extension **. She was extremely knowledgeable and caring. She is a true professional and I appreciated her efforts. You are fortunate to have her on your staff. Thank you Beth!!

We were out of town in Beckley, W. Va. in that my wife's mother was gravely ill. I returned home to find the box of non-perishable foods which I was not expecting since I wasn't here to get the information about the delivery. I called Nutrisystem that day and was told that the Frozen Portion was shipped. I explained the circumstances that we were not going to be here when the shipment arrived and could not accept delivery. The response was, well the frozen cannot be returned. I put a note on the door saying that I could not accept delivery from Nutrisystem and to return to sender.

After 2 hours of chat my 2 orders had to be cancelled. The only reason I am even thinking about maybe trying to order again is because of the very nice gentleman that I spoke to after my orders were cancelled. I believe his name is Alex. He should probably be in charge over there as he knows what he is doing and talking about.

I am on my third order. Each time I have gone online to make my selections. Items seem to have been changed when I went back to review my selection. I then received selections I did not want. Then, with my last order, I had one meal that was near empty and, the use by date was Oct 12. Just a week remaining. I do enjoy the program, but am disappointed by the issues noted above. I was not going to make my third order, but did. I most likely will not place a fourth order.

2nd shipment had frozen food all defrosted. Contact NS, took them 3 weeks to re-ship forcing me to restart the program. 3rd shipment also came defrosted. NS will not refund and just cancels your auto renewal program. They charged me over $300 in order for me to cancel. Horrible customer service.

Did not receive in my initial order. Received shakes a week later but nothing else included for my first turbo week. The girl on the phone was very helpful but I’m ready to start the program and I feel I’m missing some of the product and there’s so much it’s a bit overwhelming.

Finally after 20 days of not being able to manage my account I can get back on track with managing my weight loss.

I started Nutrisystem in January 2018, I've lost 52lbs. I absolutely loved the program I was on, Uniquely Yours. I was completely fulfilled with my cravings. I loved all the food. I'm now ordering a-la-carte because I enjoy the food still. Nutrisystem has taught me how to eat, portions and selections of food. Thank you Nutrisystem☺.

Even though it was partially my fault for not reading the terms and conditions Nutrisystem was made an exception and accommodated my request to waive the termination charge. They diffidently changed my impression of their customer. This is the way to keep customers happy and giving the customer a pleasant experience. Thank you Nutrisystem!

I place an order last week that arrived on Friday, Sept 28. On Saturday, I spent the entire day calling. NO ANSWER ALL DAY. I pressed a button to pretend to place an order and actually got someone to answer the phone. The lady was very nice but told me the department I needed to speak with had left for the day a few minutes before. Had I been able to get through 4 hours earlier I could have talked to someone. #1 I suggest using the phone system as a customer and see if you can get through. Today, I finally got a Nurtisystem person on the phone. Instead of listening to what I was trying to tell her she kept forcing me to listen to her by talking over me. I have already spent hours on the phone trying to get through.

The extensive use of Soy was nowhere in the sales material. I ordered and began to use the product and immediately got a reaction from my Soy allergy. My thanks to your dietary people for checking and processing a full cancellation and refund. Sorry for that, but your professional handling of the problem is much appreciated.

Nutrisystem put a charge of $259.48 after my plan had been cancelled for months and now this charge appears. No one can find an order therefore can't resolve the issue. There is no order # to refer to because no order has been placed. Don't recommend Nutrisystem, not because of the food, the service and billing issues and no one can help me so had to get my credit card company involved. Marie Osmond would not be happy to hear this. Very unhappy customer.

Thank you for responding to initial complaint re: a piece of plastic in a meat product. The image of the item is attached. You offered 5 meal replacements, but I was unclear as to how to receive them. It its possible, I would appreciate 5 mushroom risotto dinners as compensation. You have been very helpful & responsive. Thank you again.

Difficult to cancel. It took numerous emails, chat, hung up phone calls. Extremely poor customer service. All because the food did not agree with my stomach. Finally after weeks of trying and the request of the CEOs name and anyone who would listen did I get results.

Diet/life change - I haven’t started yet but ALL the people I spoke with were great! They gave me confidence to do this. Thank you all for being so compassionate and patient with me. So looking forward to these new relationships. ❤️ Yea!

I was able to lose nearly 20 pounds in five weeks with the Nutrisystem program but the problem is some of it is a scam. First, you can't cancel the program unless you call them. You can do everything online but they make it difficult to cancel. When you try to cancel on the phone then they try to talk you into staying with the program. My big complaint is that I thought that I was getting a deal for my first month - as advertised on tv - except that when you sign up (read the fine print) you are actually signing up for the first month and then the required auto=renewal during the next month.

I wrote in twice and also waited in phone queues for longer than I had time and no one gets back to me. I had severe abdominal pains and constant other bathroom issues 2 and a half weeks into the plan. I nicely wrote twice explaining that I like the plan and I like the taste of the food but it is making me so sick that I went off it this past Wednesday. All symptoms cleared up! I have a soy allergen that I think has gotten worse and I think the artificial sweeteners make me sick as well. It's been awful. I don't think they care or are staffed enough or something. Because it took a while for shipment. I bought a kit while waiting at Walmart - did that for a week then did the Turbo takeoff week two. Every day got worse. Started the frozen Uniquely Yours on week 3 and got until Tuesday and I just couldn't do it due to how ill I was.

You couldn't delay my order, so you cancelled my program. Why did you delete the details of my program? Not only did you make me waste an hour of my time today trying to delay my order online, then by phone, and then being put on hold for 40 minutes waiting to speak to someone, and cancel my program, now you've made it impossible for me to pick up where I left off. It took an effort to get my picks just the way I wanted them, and now you've deleted them. I never did get a call back the second time I called using your callback feature. I am upset and disgusted with your service today.

There is a worm in my food. I can't reach anyone at Nutrisystem - do I take the live worm and go to hospital because I may have ingested one. Can't reach anyone at Nutrisystem for 20 minutes. Got someone and she has no idea what to do.

I submitted a request for additional copies of the Nutrisystem Daily Tracker & Grocery Guide, via email. I received an email reply from a rep of the Nutrisystem Counseling Team, in a timely manner that provided "PDF" copies of both items; plus a notice that several would be mailed to me shortly. Thanks for the assistance resolving my issue. Great job & excellent products.

Nutrisystem is fine if you never need to contact customer service. I've been a customer for years. In the past, customer service was responsive. But now, the Chat folks will help only if you want to buy something. For all other issues, you have to call - and you'll wait on hold until your phone battery dies before anyone answers. If you value customer service, try a different diet vendor. None could have worse customer service than Nutrisystem!

"You have so many emails" that you can't reply personally to my request! You are not useful to me through emails if you can't find the time to make a personal connection with me. I'm unhappy about the foods and I'm not sure when I'm going to order again, or ever...

My husband and I both signed up for Nutrisystem and was very excited about it. The commercials makes it sound like an easy diet, good food, weight loss guarantee. Within the first 3 days of working the system we both just couldn't eat the food. Throughout the month we tried to eat just whatever was edible and even food that was, putting it kindly "ok." Although the shakes were really good. So it's reasonable to say we didn't lose anything. It's misleading to have all these celebrities promote your product telling your consumers that it tastes "Great" is the word they used. What are we paying, $400 for mine and $700 for my husband, for??? Even the meat seemed questionable. My husband is a veteran and he said his M.R.Es tastes better than what they are offering for so much money. I am truly disappointed Nutrisystem. Tis Tis!

Last month I contacted Nutrisystem because of moldy food and old crusty cereal. Several emails I answered. Finally was able to reach “counselor” by phone. No apology but said they would replace food. They sent a list of food they were sending (which wasn’t even half of what I told them about but I thought okay whatever. Well, I should have known better. ”Replacement” food was never sent to me. Diet actually does work but when product is moldy or un-usable I would think you would stand behind your product. I would NEVER recommend your product. Certainly not interested in keeping customers! Shame on you!

A few days after I found the chip bag sliced open, I found mold inside of the yellow pound cake snack. That’s why the $10 credit was applied, which is fair. However, now I find myself carefully inspecting everything I open which is annoying. I was feeling good about Nutrisystem, it might take a while to feel confident about it again.

Nutrisystem was very kind in resolving this issue for me. Their food is great and there plan works. Do happy they redeemed themselves. I really hated to leave their food plan, but really needed a response and correction from them to stay.

Quick response to my email inquiry. Very customer centric response. In addition to addressing my question, the counseling team recognized and was supportive of my weight loss. This left me feeling like I was a person to the team, not just one of many emails asking a question.

Spoke to Michael who was courteous and very informative and helpful. He completely answered all of my questions in detail. Very reassuring, pleasant and knowledgeable. After our conversation he even sent me a list of power foods, smart carbs etc. to help me have a better understanding of the program. Excellent counselor.

The customer services is awful. After receiving a shipment of food container items I didn't order, attempts to reach customer service over a 7 day period were all unsuccessful. Attempts to live chat, phone and email were ineffective. Being placed on automatic hold and expected to hold for who knows how long, I emailed, and after sending one email each day for a week, I received no response. Only after I canceled did someone bother to email me and managed to acknowledged that they were busy and sorry to see me go. There was no attempt to resurrect the relationship or make things right. Nor did I ever receive the name or telephone number of a real person to work through the issues. Even canceling the order didn't cause anyone to reach out to see if there was a problem. You are just a number and after your wallet.

The most important thing for me is that it is working. On the road to lose 80 lbs. I've lost 28 after only 6 weeks. The food is not fine dining but it is good enough and with enough variety to not be boring. Some of the food is quite tasty and others only rate around good but, for me, that is not the point. The point is that now most of the time I am not hungry and I am losing weight without having to make major alterations to my life. Surely, there are times when I just want to get a pizza delivered and munch out but Nutrisystem provides ways to deal with that. I'm not going to blow smoke, some self-control will be required. The few times I have some real cravings, I just pull up the weight chart and see that nice downward trend of weight and remind myself why I am doing this. The quick start program, for me, was the most difficult portion to get through but it surely did as it described.

The young lady that helped me was very nice and the young man that helped me on the very first order was great. Understood I did not eat chicken and set my orders up so I would get no chicken products... but did not get the Turbo Takeoff box. Had to call... did this order Two weeks later so am just starting this diet Monday Sept 17th. Sad... When I received the Red Turbo Takeoff box it had two (2) chicken entries. Amazing. So now I am down 2 dinners... I am just hoping that there will be no chicken entries of any kind in my next month's order. Other than that... all is good.

Plastic found in a dinner entree. NS compensated me with a $30 coupon. It was very nice to see! I can't remember when this happened, maybe 1-2 weeks ago. I thought the response took longer than it should have. Really tho', I've had great customer service every time I needed them. Wait times when phoning are awful.

Nutrisystem responded to the problem and resolved it quickly.

It took almost 2 weeks to get a response from an email I sent to customer service. In the response it tells me I should call next time. Last time I tried calling I sat on hold for over an hour. Finally hung up. Tried chat, it was even worse.

I became quite ill on the program. The ingredients are really so terrible, maltodextrin one example and corn syrups. My blood test was terrible and kidneys showed problems and Lipids were very high. I felt very ill and in much pain as well. I am generally never in pain... Food is wasting in my freezer. I cannot eat it again. Blood pressure skyrocketed and had to add a bp pill. And I did not lose any weight in 1 1/2 months.

Thank you! I spoke to a very nice person who was able to correct the problem. Not sure of her name, but she was very helpful and took care of everything..I already placed an order and i am also getting a friend to sign up. Nutrisystem helped me out even more, but i wont go into details..Thanks again for correcting this problem..WELL RECOMMENDED!

I am very happy with the 30 pounds that I have lost. I love your food and do not want to totally stop my program. I am working with adjusting to everyday food lifestyle. But yet, I do not want to give up my program. I believe this will keep me on track with keeping my weight under control. Thank you for my delays in my order.

We keep getting assurances that Bob’s FREE NuMi Milestone water bottle is coming in the next shipment. However, the shipment does not show that to be the case. Please check into this - the delay in answering caused it to not be included in the shipment just received. We cannot find the promo code, so please help.

I tried Nutrisystem and found out I am allergic. I tried returning the items as they indicated there was a full refund policy, and they told me I couldn't. I called over seven times during the next 30 days and they were not cooperative or helpful at all. I got transferred around many times, and never had any help at all. I ended up moving, and canceled my card. Two months after that they tried charging my credit card and claim they shipped product, which I didn't order. I never received product because I had moved. Very poor customer service! They try and snag you in and force you to keep buying, even if you don't like the product and even if you are allergic to it! I have told a lot of people about this horrifying experience and they are all appalled and said there are much better programs out there!

I have spoken with Chanta in her role as counselor. I was impressed with the interest and patience she posses. I am now able to form a more comprehensive plan moving forward with my required personal participation with the Nutrisystem to reach my weight loss goal. I am enthusiastically encouraged with my decision to take on this venture for my future.

My NuMi bottle issue was already taken care of. Subsequent communications concerning my husband getting his bottle with his 2nd month order have finally been answered, but with information that doesn’t include the promo code needed for ordering the free bottle. He was told to include the promo #, but we don’t know what that # is. He therefore missed the window to order the bottle in time for the 2nd month shipment. We would like to have it delivered with the order that is coming up for the 3rd month - we get auto delivery, so it is already set up.

I am very disappointed with the food. Most of it tastes the same to me and actually upsets my stomach. I did not realize I only had two weeks to cancel and much of that was mostly drinks. Then you keep trying different food thinking something will be edible. I tried to cancel after the two weeks and found I was required to spend at least another $200 dollars on food for a second month or pay a $125 cancellation fee. I know there is plenty of fine print in contracts that should be read. I do not recall being verbally told about these conditions. I paid the $125 to get rid of this program. This was a lesson that left a very bad taste in my mouth.

Not clear when I ordered that it would be on automatic order. Food is not good, not good instructions, dinners were bland. Too many entrees with spicy tomato sauce and cheese, dinners are bland. Shakes made me sick. Emails were only to sell more. No guidance.

This is a follow-up to the review I posted on September 5. Soon after I posted my first review, a rep from Nutrisystem contacted me via email. The email was courteous, professional, and apologetic for the experience I had. The rep went on to offer replacement of the damaged food items I had received and encouraged me to give their company another try.

Was not satisfied with the taste of most of the foods, had to throw it away and buy something else, and most of the desserts had an ok flavor, And a lot of meals with cheese. I was not happy with that.

My first order included items I didn't order and one that I'm allergic to its ingredients. I was told by one person the items were probably substitutions and when ready they would be replaced. When I called the customer service lady was very rude, basically stated I was lying and wouldn't allow me to speak to a supervisor. I'm very disappointed with the service I receive so I will take my business to a place that has better customer service.

Went thru a few months of products. Following it closely and exercised... NOTHING. Dropped a few... I mean a few pounds initially but that didn’t last. I spent over $500 for nothing. Sent email to customer support and I was told to think of it as not wasted but I received nutritional food with fiber... REALLY??? Now I know why it only got one star.

Weight loss system works---stale product and no one to answer to except counselors with no control. I emailed three correspondences to FIVE different departments only to receive a notice that they don't reply to emails because they were too busy. I also included to them pictures of the moldy carrot cake, along with the packaging that states the date is still okay. The oatmeal is so stale it sticks to the side of the package and had to pour hot water in the bag to get the product out. Chocolate covered pretzels are stale. We did call and the rep was very nice and stated that she couldn't do anything except replace our stale food.

I did not receive the Tracker info with my order and requested the Tracker info via phone with representation on 8/26, Only got Turbo info and re-requested tracker info and finally received an email on 8/31 with the information. I am not sure why in today's time of electronics that it takes so long to get the information.

Pleased with the conversation with my counselor. I feel I have a better handle on what I should be doing. I am looking forward to losing the weight I have set my goal for. Thank you very much for your help.

I wrote in with a few complaints about some of the food I received; some broken food, bags not sealed and crushed muffins. Allison was very helpful and courteous and was able to change my mood. Thank you Allison for being pleasant and helpful.

Whatever you do DO NOT order from this company. I have read the terms and conditions of this contract and yes, there is a $125 cancelation fee. I didn't know this when I originally call to cancel my account. Not that I like it, I understand that it was to be paid (now). My problem is that while I was speaking to a rep, I asked to speak to a supervisor, after several minutes of him berating me about a $30 fee and him making sure that I knew that he thought I was a failure at the program, he put me on hold. I was on hold for several minutes and when he finally came back he proceeded to tell me that his supervisor was at lunch and would called me back when she returned, "Oh and by the way here's your confirmation # for your cancellation". At that time I received an email from my PayPal account, advising me that I just made a payment to Nutrisystem. The man had the nerve to charge my account while he had me on hold.

After the 3rd call to NutriSystem about a late order, Beth finally came online and made a return customer — yet again — out of me. Her kindness and generosity renewed my faith in the NS that I’ve valued for over a year and a half now in keeping my weight off and managed correctly. Thank you Beth.

Rachel was very helpful in helping me to better understand my needs while on the plan and I am very thankful for her professionalism. So far I am enjoying being on Nutrisystem. All of the food does taste very good. The only negative thing is that when I first order they did not tell me that there was so much chocolate in the turbo box. I specifically requested no chocolate. Maybe training is advisable for people helping people to order food. Thank you very much.

I have been overcharged. I ordered shakes at a 50% off rate through NUMI. The discount was offered when I placed my order however when it was billed - it was invoiced at 100% price. Counselors at Nutrisystem keep telling me the issue has been addressed but I do not receive a refund. This is very upsetting and seems to me to be a bit fraudulent. Please refund my money!

I have been on the Women's Uniquely Yours Program for 13 months, and have lost over 90 pounds. The frozen food is amazing, and I was never hungry or felt deprived. The delicious snacks and double chocolate muffins have kept me satisfied and I never felt deprived.

Canadian turkey bacon egg and cheese muffin missing cheese - Thank you for the response. I did not to think to take a picture of the back with the information. If this occurs on the next I will. The cheese was missing on two of the sandwiches out of four on this order.

I was trying to explain to the last counselor that I spoke to what was happening to me with eating the food and that it was making me sick. This is not in regards to Kim in returns. Kim was helpful and very nice to me. Anyway, the last counselor I spoke to was so rude and talked over me and would not let me finish my sentence. It's really upsetting that I did not write her name down. It would be the counselor that I spoke to before I spoke to Kim.

I had a question about my food. Chat with your counselor. Very helpful but our chat was interrupted. I need to know how to continue after the first week. I am still confused on how to continue after the first week.

The quality of food was pretty good with several options to choose from. Unfortunately when they were out of stock they substituted other food! Changing your plan such as delivery frequency was very difficult and why I left.

Over the last several months, I have tried over and over to resolve an ongoing problem with order fulfillment. Customer service refused to help and refused my repeated requests to escalate the issue and finally Nutrisystem decided to dump me. The "official" excuse was that I have a nut allergy, but Nutrisystem knew that on my very first order more than eight years ago (and I’ve repeatedly reminded them since then,) so that excuse broke the industrial bull (manure) meter that's usually reserved for the worse of the politicians.

I have had a couple questions for your people there and I emailed them for a answer. First reply was very fast, second was a bit slower but they explained to me the reason why. I have been very satisfied with everything from Nutrisystem!!!

This is the 2nd time I've been on the NutriSystem plan. First time was a hit. Lost almost all my weight and kept it off for over a year. Just a little more weight to lose so I ordered again for 2 months. First shipment arrived on time and the food was terrific. Second shipment has the frozen food arrive a couple days late. The 2nd shipment of non frozen food is still not here after being over a week, now almost a week and a half late. How am I to stay on the regiment with half the menu missing for over a week? My assistant called NS (as she ordered for me) and asked for help—reimbursement— compensation of some sort. The reply from Nutri system? I was offered a $10 discount if I ordered another months worth of food. INSULTING AND POOR CUSTOMER SKILLS THIS TIME. I’m disappointed. I even referred you to my sister and brother in law— who both signed up.

Your Team Representative Sheila ** was very helpful with my questions and will be sending me the missing items from my initial package. I sincerely appreciate all the help that Sheila offered. I won't hesitate to contact your Team Rep should I have other questions.

DO NOT SIGN UP FOR NUTRISYSTEM!!!

Was very helpful with teen program and she was put on the right track. Was provided smart carb, protein, vegetable list. He went over teen program on flex days and regular days. He also gave an example on a FLEX and NS days.

I canceled within a few days. I have the communications to prove it. This is a SCAM. Do not believe them. They push people to ConsumerAffairs.com. That organization does not have a phone number and if you look them up on www.who.is you will find they hide their identity. I suggest if you want to file a complaint to go to other complaint groups that do not feel the need to hide who they are. Keep in mind I do not expect this post will be allowed. If it is that is great.

You guys are unbelievable. Taking six days to respond to an email is not acceptable. Written cancellation is enforceable and is also encourage with any credit card transaction. Your goal of trying to make someone call in for the sole purpose of trying to change their mind is not mindful or helpful to your customer at all. I just finished a phone call for the second time with one of your idiots who tried to flip this cancellation. You may wish to teach them to be less combative, and they might be more successful.

While this is more of a weight loss company, it is the same as a meal service company as you select the meals you desire from an extensive menu. Probably using this for a single person is cheaper than Blue Apron or other meal services but for 2 or more people, financially more for meals.

I receive emails for a la carte discounts. I order my item but the discount did not deduct the percentage of the discount. When I called Nutrisystem I was told certain items are not included in the discount. Nowhere in the email this is mentioned. This is false advertising. I like the program but it’s very expensive to stay on.

My order showed up incorrect and I called customer service. The first person I got on the phone basically told my husband and I "too bad". My husband suggested I call back to see if I could get anyone else and I got Naomi!! She was amazing, kind, patience and motivating. Thanks Naomi for taking your time to correct my order and for all your help with the new program. I really appreciated it!

The first time I was on Nutrisystem I lost 40 pounds in just under 5 months, and it stayed off for several years. But bad habits resurfaced. Now I've been on it for two months now and I'm down 18 pounds and I still haven't had time to hit the gym!

After my recent experience in dealing with the Nutrisystem’s cancellation process, refund requests, countless telephone calls, several emails and 30 minute sales pitches...I will never again do business again with Nutrisystem nor will I recommend their products or services to anyone.

Peggy was my counselor tonight and she was great. Patient, pleasant, very helpful, and also very knowledgeable. Made suggestions and helpful hints on how to record my meals and how to follow the recommended eating plan. She made many helpful suggestions and pointed out where I could improve my use of your products.

The issue with Nutrisystem was resolved and I am happy. I give them 4 stars. They said they would give me a refund. Consider the matter closed.

I created a custom order but got a pre-selected order instead. Tried to straighten it out with customer service but that didn't go well. I'll be returning my order this week for a full refund and don't intend to ever try Nutrisystem again. I used it in the past and it was great, not so now.

In May of this year (2018) we ordered 4 weeks of Nutrisystem product under our two accounts. The products arrived and we immediately called to cancel any future orders, as we were warned to do. We closed one account and were advised to keep the other open in case we wanted discounts for future orders, but were assured there would be no automatic orders sent to us and the only way we would receive anything further from Nutrisystem was if we ordered something new. Got that? NO MORE ORDERS unless we authorized such. That was months ago and today a huge box from Nutrisystem arrived on our doorstep in our absence. I want this box picked up and assurance that this will NEVER HAPPEN AGAIN. I was warned that it is nearly impossible for your organization to stop deliveries regardless of customers following the letter of the rules.

When I called to cancel the agent was very rude. I said I was cancelling because I lost only 7 pounds in 3 months and she continued over and over to challenge the reasons why. She spoke over me when I tried to answer her questions. She denied I was eligible for any financial return based on your ad. Based on my experience with her I would NEVER recommend Nutrisystem.

I have used Nutrisystem three times over about 10 years to lose weight. Obviously, I have not been great at maintaining the weight loss, though the effects and eating styles taught by Nutrisystem have lasted for long periods of time. It is a great program that gets me to eat smaller portions with more vegetables and more water throughout the day. I recommend it for anyone whose eating habits have gotten out of control and needs a powerful fix. Many of the food items are delicious, and the comprehensive program makes it easy to implement. I know if I ever need to lose weight and get on the right path toward healthy living, Nutrisystem is the way to go.

Several years ago, I was successful following a logical and supported NS program. I lost 87 and my son over 70. We even did a commercial for you! I just got my "new" order and find that it is no longer a simple program. It took 6 days for me to get an answer from customer support... Toooo long!!!! I quit my WW program for a guided program. And I got jibberish and codes for menu ideas. You think it is logical.

I placed an order for B1G1 from link in email advertising the bars. My confirmation did not show the deal or the price that was on order. I did live chat and email to correct and see why 2nd “free” was not showing. You never seem to be able to correct issues at 1st attemp. Always excuses. Quite frustrating to try live chat then email to be told use this link or this core or to call. I used the link FROM an email for the B1G1. You send endless emails yet to try and reach you for issue it takes 3 weeks and no solution. I’m looking for the second order free that was not sent.

I had reached 30 pounds lost and for some reason did not get a code to receive my bear and could not find them on the website. I emailed the counselors and they added it to my next shipment for me. They were also very supportive and encouraging about my success.

BUYER BEWARE - MANY PRICING OFFERS FOR SAME PLANS. I am upset to find out that there is a cheaper offer for the plan I ordered today! When I spoke with the friend (my mother) that referred me, she informed me she purchased the same plan yesterday for $249.00!! The infuriating part is my plan for $301.06 is that charge after using the $30 OFF code from her referral email. I am assuming it’s all the same food?!?

I have been off of Nutrisystem's for several months and have put on a few pounds. I am looking to start again, but I have been encouraging a friend to join in doing this. Do you have a programs for two people to work together. Thanks.

I was charged $283, and two days later I realized that I had gotten a call from another representative who promised me that he could lock in my price for $257 a month. This means I paid $34 too much, and finances are really a challenge right now. The shenanigans I went through to get the good service that I did finally get from Larry was really quite excessive.

Bernadette was extremely friendly and knowledgeable. She answered all our questions, we appreciate it. Thanks for all your help. We look forward to speaking with the counseling team on a frequent basis, that makes the Nutrisystem process a lot easier.

I decided to splurge and try it to lose a little weight before a trip to Mexico. The only time I lost weight (2 lbs) was the first jumpstart week. After that, was plateaued the remainder of the time. I anticipated only trying it the first month to see how it worked for me, when I suddenly see a charge on my card for a second month I called to cancel, which they then told me I was obligated to a 2 month minimum since my plan was a 'discounted' plan. Cancellation charge at that point was $125... so they convinced me to do the shakes and bars only for that months for $175.00... then assured it was cancelled after that.

When a user is in the online systems it does not check to see if a customer is placing a duplicate order and customer service answers is, "You did it. You pay for it." But if you don't use the online system and call in then they tell you that this action would generate a second order. To me this is a form of consumer fraud.

I have had to call or email Nutrisystem several times with questions about my order and almost all of the representatives were VERY helpful and a pleasure to chat with online or in person. Overall it was a good experience.

I am very happy with the program. Support council has been helpful, by e-mail and online. Losing weight and feeling fine! Would like to add turbo shakes and additional bars for on the road. Hoping to keep up with the program while on vacation.

Thank you to Mike S who actually called me and will be sending me my replacements! I have upgraded my star-rating due to him

I love the food. Your service, on the other hand, makes me exasperated... to the point that I am not going to order anymore unless absolutely necessary. Main issues: (1) sales with imaginary/hidden ending dates. C'mon, NO ONE thinks that's how a sale works. NO ONE. (2) I almost ALWAYS (maybe ALWAYS?) had to get a human to intervene when I "won" something on the NUMI app, because it was otherwise IMPOSSIBLE to get what I won. Simply not acceptable in today's online world. (3) When I did a chat to get what I "won", I was invariably starting from the wrong choice on the pull-down that starts the chat. (As if "Existing orders go here, new orders go there, what you want to chat about is always the opposite of what you chose".) Just make that straightforward, OK, and quit wasting everyone's time.

Nutrisystem changed my live. I was 270lbs and did not have the motivation to go anything about it. I had 2 knee replacements so exercise was almost non existence but through the great program I lost 50 lbs. I would have continued but I lost my income and could not afford it. Maybe some day I can continue my journey to get down to my goal weight.

I have been a loyal customer for almost a year and a half. I spoke with a customer service rep by the name of Frank on 07/31/2018 approx at 1:20 pm. Who was very rude. He informed me that the plan I thought I had ordered (Weekends My Way) was not the plan I had been on. I thought it was the plan I always had ordered due to the fact I order the same way off the app the every time. He refused to cancel my next coming up order and when I asked to speak to a manager he said there was not one. I tried to explain to him my confusion and he would just cut me off and not listen. After we hung up And before I could get a call back from a manager like he had promised, he canceled my order and charged my card $125 fee. I never got a chance to rectify my situation and I feel as a loyal customer I was mistreated.

OK thank you. I was having trouble on what which food eat at what time. So I asked the counselor the best way for me to eat and she explained to me the best way for me to eat so that he also got a copy of the booklet. How my email I got to get the book of first like I guess who is like at the booklet thank you.

I placed my first order almost a month ago via my phone. I called today to cancel my next order because I am not losing the weight I wanted to lose. The rep told me that if I cancel I will be charged $125. This is absurd as I do not recall signing up for this! The rep said I checked off the auto delivery and that I should have read the terms & conditions. Nutrisystem didn't even put a disclaimer regarding this cancellation charge before ordering their products. This company will take your money! Such a scam!

When signing up for this product my husband did not read the terms and conditions-that is on us. It would be a huge inconvenience for anyone to return the product. However, I still feel the cancellation fee is outrageous and will NOT recommend your company to anyone. Plus the few products he did try were not very appetizing.

I have been getting the 5 day box and find that there's hot spicy food in the mix, and I can't for the life of understand why. When I contact you I get a bunch of BS and no real answers. There is absolutely no reason for these items to be in the menu, not when there are many HOT sauces on the market that anyone who enjoys heartburn and a sore mouth can take advantage of. This is not the first time I've complained to you about this problem. I had the same problem with you when I did the 30 day program, it's ridiculous that you do this.

I think Nutrisystem is a rip-off. They offered me a discount on my first month's food as long as I promised to order a second month. When I decided I didn't want a second month, they charged me $125. I truly regret making the stupid and foolish decision to order a month of their food. The portions are extremely small, and the food doesn't look appetizing or healthy. I did contact customer service, and the people I spoke with were poor listeners and had a surly attitude. Save yourself time and money and find another diet - this one is a scam. Honestly, if their product was so good, they wouldn't offer discounts and then take them away.

I am sixty-five years old. Was in a nursing home for five years. I had eleven stents in my heart and a pacemaker. Had gone through two cancers. I was in a wheelchair for five years. I had given up along with my Drs. I moved to Missouri with my brother. I went on Nutrisystem and over the past year and a few months I have now lost over seventy pounds. I am out of my wheelchair and am now a different person. I want to thank Nutrisystem for the part it played in changing my life.

Issue resolved quickly. Follow up by nutrisystem was appreciated! Based on great customer service by Sara I will continue to purchase items from nutrisystem!

I understand that it is partly my issue because I didn't alter my order in time, but I was unexpectedly sent away on business. I am somewhere I don't have cell service and no access to a computer where I can do personal work on. So there was no way I could call or use the chat (it wouldn't pull up on my phone). I emailed because it was my only option. It took two days for someone to get back with me and by then it was too late. I live in the city so there was no one to receive my packages and no one but myself has a key to my apartment.

Olivia was very pleasant and helpful. She was able to answer all of my questions. If she an true example of your staff your company is doing something right. My only complaint is that when you press that you have a question, you only get 3 choices none of which had anything to do with my question.

I don’t want to really leave but I really want to take advantage of the autoship uniquely yours D plan and that’s what everyone tells me to do to get it for $249 monthly. If I can change to that plan for that price I would stay because I do believe it works and I don’t want to do anything unethical.

As of this writing nothing, I repeat nothing has arrived. And I don’t understand how my original order did not have everything and that I have called three (3) times and yet it is still not correct based on your emails. Who investigates and follows up with me concerning the three orders placed after the June delivery but you only show two orders?? Please have some respond or contact me.

I tried Nutrisystem and had so many issues before the food even arrived. I'm not sure how you can call 100 or 150 calories a "meal" or the fact that you have to add in your own fruits, vegetables and other food items. A meal should be the whole thing, otherwise it should be call a very low calorie entree. The customer service was impossible to fix my order that was incorrect and I was on the phone for over an hour just to cancel. I can't get them to give me my money back even though I cancelled within 5 days of ordering.

I stayed with the program for 2 months, you can check the website, order # **. When I got the next order confirmation email order ** I called to report I was having allergies to some food which I was willing to avoid, instead they decided to kick me out of the plan. The problem here is that I was charged the package anyway. I called several times to Nutrisystem and they claimed my issue should be with my bank not with them.

Three days ago I tried to change the delivery of my August order since I’ll be away until mid-month. Somehow the date of the change wouldn‘t move the month forward from July, and it registered July 13 as my next processing date. I immediately emailed, asking you to fix it, and got an automated response. Yesterday I called to follow up and found that you’d already debited my account. Vince changed the next shipment to process on August 13. Meanwhile, you have not returned the $339 you stole. This resulted in my account being overdrawn. This is totally unacceptable. You need to fix your act.

I asked about promotions and was given a generic answer. I receive “plan” promotions but not Ala Carte promotions on my Facebook page. I would like to see Ala Carte promotions on my Facebook page. I would purchase Items when on sale as opposed to purchasing items at the grocery store.

Because you double charged me, I am now getting overdraft fees charged to my bank account. I cannot afford your mistake and for me to wait 14 days for you to refund my $254 is criminal. My emails and phone calls do no good in getting my money back. You are money hungry crooks and I will definitely spread this information.

My average blood sugar readings are between 125 to 145 with my regular diet. On this plan the readings jumped to 150 up to 179. The lunch and dinner packages were too mushy, too gross in color, too salty, with very heavy flavoring of chicken or beef. Not appetizing at all.

I was very unhappy with the initial response from Nutrisystem customer service but was later contacted by another representative and was quickly taken care of to my satisfaction. I was treated respectfully instead of being insulted.

I was very pleased with to customer service and support. The food was great and the variety was unending. I cancelled for one reason, it is a very carbohydrate laden diet. Most meals are rice, pasta, or bread based. It is lacking in vegetables and meats, for my style of eating.

Once someone is your customer you care nothing about them, only taking their money. You ship orders when they aren't due, don't let us know anymore when shipment is pending and then delay a response to us for refunds (by months) so that you can steal from us. Your company is atrocious. I should sue you for the distress you cause and the general ignorance you possess.

Take a look at the menu and snacks. I ordered the Diabetes Uniquely Yours Plan not because I'm diabetic but to simply avoid the carbs and insulin spikes. I think it is near criminal to call this crap Diabetic oriented. It is mostly empty carbs and junk food. Examples of breakfast are a tiny bowl of what amounts to knock off Cheerios or Wheaties muffins sugary breakfast bars and the like. I'm also concerned about the occasional real meat that does not need refrigerated but has a shelf life of about a year.

Cancelled program via counselor. The counselor understood my situation of not being able to eat much salt or sugar. She was courteous and very professional. I appreciate the assistance she gave me, and she promptly sent via email my confirmation number. She also said I could send my last shipment back to you and that she would email me the instructions. Thank you very much. I would recommend the plan.

Your stupid website My.numi.com is NOT working AGAIN. This is not helpful if you want us to use it consistently. I am ready to give up on it & just use the book & calories from the packages & internet. Stupid, stupid, stupid... and useless!

My blood pressure has shot up through the roof, all the sodium. Father became ill, have a flight to catch today to go to AZ to take care of him. Called last night to cancel, the rude woman answering customer no service, was insistence on researching my Dad's illness. Could you imagine being 2000 miles away from one of your parents and explaining their personal illness to an robot of a human being. So I was charged $125.00 to cancel, although their webpage says $99, I guess the extra $26 was me telling this ignorant woman it was none of her business what is wrong with my Father. When I land and have some time to myself, I will be contacting the Attorney General's office out of the State they are headquartered in. As a few other people have stated, don't try to ask for supervisor, if this was an legit company, they wouldn't have to charge a high cancellation fee to begin with.

I was really looking forward to this plan. Even though the food is excessively high sodium and I'm on a strict low sodium diet I thought I'd give it a try. After the turbo takeoff week I didn't loose weight or inches. Every time I contacted Nutrisystem chat the "counselors" were very negative and gave no helpful advice. The last chat the "counselor" was very negative, gave zero advice except to admonish me because I followed my normal workout during the turbo takeoff and I didn't know that I wasn't supposed to follow my normal routine. Then she stopped responding altogether and would not answer my questions.

Nutrisystem customer service has reached out and resolved my complaint satisfactorily. I'm very satisfied with the outcome and the meal plan I selected. Thank you!

I ordered a one time order for my son, Michael ** and gave you his address of **. You sent it to my address in Reno in error. I just received it today 7/13/2018 at 10:30 am, just a few minutes ago. I have not opened it and I am upset that this delivery was misdirected. What can you do to correct this asap?