Nutrisystem Reviews

I think customer service for Nutrisystem did a good job in getting in touch with me and resolving the issue for 125$. I would say the customer service is more responsive here than on the phone for sure.

Just wanted to mention that Sharon in customer service did a great job and was very detailed and thorough in her response to me. I had just placed my first order and wanted to be ready for when the shipments arrived. I read through as much as I could on your website - which is nice, but VERY video, hyperlink friendly. I didn't have the time to wade through all the hyperlinks to find what I was looking for so I emailed customer service. I asked for pdfs on how many power fuels, smartcarbs and proteins a day. They need to streamline the information on the website.

I am traveling and unable to make a call to cancel my account. I sent an email using the "Contact Us" link on the website. I'm now on the third email asking for the account to be cancelled! I keep getting told my shipment is already delayed. I know this. I delayed it weeks ago when I found out I was going to be traveling. This is why I want to cancel my account. How hard is it to get decent customer service? I had to spend over an hour on the phone just to delay the order weeks ago. Now this...I'm not very impressed with Nutrisystem customer support and assistance. PLEASE CANCEL MY ACCOUNT, I DO NOT DESIRE TO RECEIVE ANY FUTURE SHIPMENTS!

I had a problem with a shipping charge showing up on my upcoming order, which qualified for free shipping, apparently due to a Nutrisystem computer program problem. I e-mailed about this and received the BEST, most detailed response from Kristen **, who also of course solved the problem. Every Nutrisystem rep. I have ever worked with has given the most excellent customer service, advice etc. Keep up the good work!!

I contacted Nutrisystem (Chat) today to seek help with a website technical issue. Since tech support was not one of the options for chat, I selected "weight loss counseling." Kristen ** was able to help me resolve the issue - providing me with a new link to learn about the Turbo week (the link on the website I was using was broken). She also went above and beyond to help me use a coupon which I had not seen until after placing an order. Very good customer service!

I started Nutrisystem Feb 2017. My goal was to lose 70 lbs by October 2017. I lost 60 lbs which I am very satisfied with in light of the fact of I didn't follow the plan very strictly after the 1st 3 months when I lost the first 30 lbs. The best part is that it is so easy to get right back on the plan after a busy social (read "lots of good food") weekend. The Customer Service / Counselors are always helpful and very nice. I think the price for a month of food is OK and there are ways to get discounts to make the price very reasonable. I will continue in 2018 until I make my goal weight. Thanks Nutrisystem, I don't think it would have been as easy to do this without your food.

If you're committed to losing weight and truly understand what you're committing to, both diet-wise and financially, this is a program that can work. I've stuck to it and lost almost 15 lbs in just under 4 weeks.

Basically I signed up before I was really ready to start. Unfortunately, the next order comes on a schedule, not when the first order runs out. Now canceling requires jumping through hoops much greater than required to signup. Unimpressed by the whole experience. If the food had been really good or the program really easy to follow, I'd have a different opinion. But the food is strictly average to poor and the plan no easier to follow than other programs (like HMR). HMR food is generally better and certainly an organization more committed to customers/patients than Nutrisystem is.

I'm upset with Nutrisystem for a couple of reasons. First is related to the program itself: It's not easy to follow or figure out, is an overwhelming amount of information, the website is hard to search on, and aside from all the recommendations of veggies for sides, all the food is processed. I'm increasingly uncomfortable with processed foods... I can't believe a healthy diet program would have so much of it. Most of it tastes very processed — either like cardboard or, with most of the heated dishes, in order to make up for the lack of sugar/fat flavor, they are overloaded with spices.

I needed to talk to a weight loss counselor & I was connected to a lady named Latasha. She was very kind. She told me what I was doing wrong & set me straight on what to do right. She was a big big help to me cause I have not been losing the weight & she told me what to change & what to do that would change things for me. I felt so good after talking to her. She was a big help & very patient with me. She was great.

I was not aware that this subscription auto renews. Probably in the FinePrint like most slimy vendors do. And since I didn’t catch it within 10 days they are now telling me they cannot refund. What a load of BS. I will make sure to give Nutrisystem scathing reviews at every opportunity.

Your response to my email re damaged packaging on one product was very fast and very good, in terms of customer service. The four stars above represent my overall satisfaction with the program; this instance of customer service definitely gets five stars.

Both Mark ** and Kelly ** were great. Both were very knowledgeable, professional and patient. I had at least fifty questions and my process ran over an hour. They were the reason I signed up. They were so good that I even signed up my wife. We both have special needs (type II diabetes and multiple sclerosis), but they both answered my unending list of questions.

When signing up for auto delivery, they do not send a reminder when your order is being processed and charge you $125 for cancellation. Customer service is scripted to keep you in the service and when I gave a reason to cancel, they repeated the same script. I was able to sign up after business hours, I should have been able to cancel my order after business hours as well. My credit card company alerted me to the order. Not happy. Customer service said that I was able to stop payment in time but not avoid the $125 charge.

I was getting a pretty good discount but I decided I can afford it and all the dinners tasted gross so when I tried to switch to a plan that the website made me believe was going to be cheaper and didn’t have dinners on it. Didn’t tell me that my discount wouldn’t be applied anymore and now my plan is more expensive. When I’ve tired talking to customer service reps they just tell me “good luck”. They don’t really seem to care about their customers and I can’t support a company like that. I work in sales too but I’ll do anything I can to get my customers the best deal possible so they leave happy and I thought this company would do the same. I guess I was wrong.

Mike decided to postpone my order till 1-1-18, when I requested it be delayed till 12-8-17. I am on a diet, why would he postpone my order being processed for nearly a month after I requested? The only reason I can come up with is to keep me on the diet an extra month as I would likely gain weight during that delay. It is very annoying to have someone change my dates, the customer, for whatever reason. Fortunately I found the email and was able to correct. I would have stopped Nutrisystem immediately and gone to another diet had I had to wait on the delay Mike initiated.

I had success with this program. It taught me the importance of portion control. I remain more than satisfied with the breakfast and lunch options. I have yet to find a dinner option that I enjoy. Personally, I believe the foods that are packaged dry and reconstituted have a more desirable flavor and texture. I would stay with the program if the breakfast/lunch/snack option was more reasonably priced. Being only $25 lower than the 3-meal per day package seems unfair to customers so I am leaving the program.

Tried Nutrisystem and I will say the food taste was fine. Did not reach the level of weight loss but was heading in the right direction. I however found that the carb count, sugar count and salt count were way too high for me. I went to cancel my order and to my shock found out that I am being charged $125 for cancellation. Charged for not receiving a product... really!

I asked for a refund since dietary in Nutrisystem recommended I stop Nutrisystem. I have health issues and am not losing weight on your program. I did as your nutrition dietary department recommended and cancelled. I'd like a refund.

I lost the weight I wanted to except 2 lbs. Thank you. The food was very good. I like the, the best thing it's is already prepared for you. Each time I called for support rep. answered all my questions. They went over and beyond.

I was very pleased with the turnaround time for my question regarding my order. I was not happy with some of the selections that I had not made that were shipped with my first order. The contacted me the same day (and it was a weekend) which I thought was great! Customer service seems to be on the ball. Excited to start!!!

Have been trying to place custom order and have communicated several times regarding same. Due to the nature of the order I informed the last person I talked with that I would email my order. After constructing the long list and emailing in I was then told that emails are not accepted.

My first experience was wonderful, simple to follow and resulted in an 80# loss, but the last 2 times have not been successful. The program is too complicated to follow. Just go back to about 2009 I think and make the program simpler to follow again, then I might try again. Have kept off between 50 and 60#. The daily booklet was so much better. Hope this helps.

I loved being on Nutrisystem, it was so easy and the frozen food was great. I lost 25 lbs. in 4 months, I’m 60 so that’s just fine for me. I didn't exercise much because I’m very active at work. I want to go on again after the holidays and lose another 30.

I had contacted Nutrisystem Phone Call 2 months ago. I had received a shipment of food. I was told they would take care of it. I received another package this week 12.4.17 I called again to get the program cancelled due to health issues I had with sodium intake. I was told they had not received any information to cancel my delivery nor services. I offered to pay for shipment of one since it had been awhile however I was told they were going to cancel the service 2 months ago. Now I have 2 boxes of food and one label. I am not happy with how this was handled. I have been a customer for a while now. I expect better service and turn out than this.

5 years ago I got divorced. Life changed drastically. I sunk into a deep depression after fighting it for many years. After hitting an all time high of 282 lbs I realized I needed to make some major changes. I ordered Nutrisystem that year 2014 & slowly the weight came off. I continued to order it off & on throughout the following years but slipped back into old ways of eating fast food. Flash forward to February 2017, my mother had a stroke & I had to take a hard look at how our small family was eating. I got strict & cut fast food & alcohol from my diet 100%. I stuck to my Nutrisystem meals & started watching sugar & carb intake. Today I’m on track to being a healthy weight. I’m currently 169 lbs & inching towards my goal of 145 lbs.

I had put in my cart for a few days waiting for Monday to place my order and come Monday the 50% offer was no longer available so I reached out and I was still honored the 50% and I purchased right away! Such great customer service and response time was great even due to a large amount of emails! Very happy and makes me want to continue buying from Nutrisystem.

I have lost 10 pounds halfway into my second shipment. Wonderful! I rarely feel hungry and can always find something that I enjoy eating. I feel healthy and energetic. Twice I have had questions and had a prompt and personal response with helpful answers. Highly recommend!

I am a tech survey user having worked in IT for years and conducted user acceptance testing, etc. The new app while it looks pretty is lackluster. To suggest I should watch the video for tips, which several of us have already done, does nothing to remedy the shortcomings of this upgrade. I will continue to use another competitors app until I’ve met goal; unless NuMi issues are resolved.

I suggest including which sugar substitutes are being used on each item description or a filtering option for clients that are sensitive to certain ones. Also, please investigate more desserts that do not require sugar substitutes especially while still including chocolate.

I purchased the diabetic box from WalMart. I was very unhappy to discover there were no foods for dinners. The reason was the recipes were to help me learn to eat when I finished the program. I haven't even started and already I am to learn how to eat on my own. No NO NO. I have no idea what the dinners are like so that part was a downer. Second the menus they gave me had so many items that I had to buy that I will never use again. Plus the menus were so bad to me that I am rethinking just dying fat! Plus they gave me menus for 4. I am only one so that didn't help either. For breakfast, out of 20 options they gave 3 cereal and 2 oatmeal which left 2 days for something different. BAD. To be honest, I really was really disappointed that I paid $45 for the box, over $50 for additional items and was unhappy for the whole week. I loved the shakes. I'm not sure if I will continue with the program or not. For the first week, I did not lose anything. :-(

This Nutrisystem company is indecent - it makes process unhealthy food and hides the fact that if you order once they enroll you in a rollover program and keeps charging your credit card. This is the most unhealthy program I've ever tasted. And they wanted $125 to cancel the program they enrolled me in. Indecent and absolutely morally wrong.

I have got a moldy muffin in my first shipment. The expiration date is Mar 2018 and it is still Nov. 2017. So disgusting! My appetite has gone. That is a company I am trusting them with my health. I am really disappointed.

The problem was resolved almost before I could read the email! Thanks for taking care of this and I do appreciate the great job Nutrisystem's does.

Demetri, I believe was the young woman who assisted me. In an era where customer service is unimportant, she is a jewel. I would buy things from her even if I didn't want it because she knows how to treat people. I felt appreciated and not as an interruption.

I am a type 2 diabetic who is insulin resistant. Recently diagnosed with two artery blockage. Due to a car accident, I had put on a lot of weight which puts me in danger health-wise. I turned to Nutra System and since July have lost almost fourty pounds. The inches are not so easy but now in rehab this should help. It is one day at a time but working, and with frozen food, so easy to manage meals. This is now a big part of my medical regimen.

I was contacted quickly and the situation was resolved. This helps and I would reconsider using Nutrisystem again because it really does work.

Nutrisystem helped me lose the weight I needed to get off. My goal was about 15 pounds. I am not completely done, but by the end of the next week, I should be close. It has been very easy to do. Food was good. Program good. I would recommend it to others. The only negative was the second auto ship order. I never do "auto ships", and somehow it was set up. I have cancelled it. If I put the weight back on, I would do the diet again. For now, I am satisfied with 4 weeks of Nutrisystem. Thank you.

The food is good so far but the Numi App won't download to my Moto G4 phone running Android 7. Having it on my phone is critical to my ability and success in using your products. Please let me know when you have a new version which works. From the reviews I've read, I know that I am not alone in this complaint.

My original goal was to do a one-month trial of Nutrisystems based on a 40% discount promotion offered thru my employer. I had an issue regarding not understanding what the Auto-Delivery option implied or that Auto-Delivery was the only option when I thought I was signing up for the trial. The Terms of Agreement were not well-understood by me, and no other option besides Auto-Delivery was allowed on this promotion. I did communicate with Nutrisystems regarding my mis-understanding of the promotional offer, and was very pleased they responded to me personally with information to clarify my misunderstanding, and also offered to credit the additional charge I incurred because I cancelled after the 14 day time limit. I appreciate the personal follow up and communication to allow me to share my concerns.

I am grateful for this wonderful way of losing the weight. I have learned to eat the right foods after I stopped the program. I lost 22 lbs so far and feel great. Wish I could continue. The cost is fair but being retired and on SS makes it hard to order more. Thank you Nutrisystem!

I was missing an item on my first order. Emailed Nutrisystem to replace. They sent me a order # & tracking for the replacement item. I’ve emailed several times stating that I don’t receive postal delivery USPS at my residence and yet they send it USPS. I’m still waiting for the item to be shipped via any other means except USPS. They have now told me they will send the replacement in my next months order. This is frustrating since it was nutrisystem's mistake.

Working with NS for 2 weeks now. Just some feedback on food containers. Plastic tubs with metal "peel off" lids don't work very well. When you lift the ring and press to pull back, quite a bit of food squishes out through the lid... messy and wasteful. The paper tubs are fine, but a little more clearance inside would be great to prevent boiling over. Huge mess in the microwave. Enjoying the food! Please bring back the lemon blueberry bar (circa 2008-2009) that is similar to the apple strudel bar you have now!! Thank you!

I used Nutrisystem a couple years ago and was very happy. Now, it is rubbish. There is no clear instructions on what to follow for the program. Lots of silly acronyms, numi app which is worthless, etc. Not pleased.

Emily was my helper today. She was very friendly and helpful. She was encouraging and explained a good answer to my questions. I felt very comfortable talking to her and getting the guidance she offered. If she is an example of the help I can receive, I think we will have a good time.

I have always been an active person but I needed surgery in August and became even more sedentary because of it. I felt it was a good time to be on NS not only for the ease of my husband's meal prep but because I had already gained 6 lbs due to this injury. By the time I weighed myself October 18, about two months later, I had GAINED 10 lbs!!! When I called customer service about this, the rep picked up on the fact that for August 10 and 11, I had taken FIVE pain pills. This must have been the reason for the weight gain, according to the rep.

I am outraged by your poor policies! I don’t care if it is an "auto" plan. That should not give you the right to not inform the customer before product is sent!! You charge my account over 400.00 for an order that was refused by me! I want my account credited immediately!!

I won't be using the new Numi app. The changes are horrible!!! I was using the 1500 calorie Uniquely Yours plan, which is no longer available. WHY? What happened to it?? Also, you should have consulted people who were actually using the app when you were making changes. Did any of the designers actually try to use it for a couple days??? They would have realized it was a real pain in the neck to use! My comments...

I am happy to provide you with my impressions. I also explained this in a recorded phone call to your customer service department on Monday 11/6/17 when I saw they were charging me for another $311.21 without me placing an order, or being asked what foods I may like to order. I received an email at work approximately 10/9 or 10/10/17 from what I thought was an employer (HCSC- also known as BCBS TX, IL, MT, NM, OK) based promotion for 40% off and free shipping for a one-month trial on Nutrisystem's program. This was a good opportunity to try Nutrisystem which I have thought about for a long time because of what I thought was a one-month 40% discount and free shipping period.

I started on this system on 10/29/17 at 159.0 lbs. As of today, 11/19/17, four weeks in am now 155.0 - wow 4 lbs. It is supposed to be? 13 lb loss in one month or your money back. Well when do I get my money back? I only eat your food with fruit and vegetables and much more liquid than I would normally drink. Not 64, but about 48-50 oz. Eating snacks after dinner, I don't like. I don't eat after dinner ever. I don't want to start now. Exercise is no problem, I walk. I see my next order is on its way. What do I change?

Do not like new Numi app! Can I still use old one? After over 3 mo trying still not able to get those lbs off as advertised. Your counselors have all been excellent but weight is not coming off as advertised.

Dry ice in order was not sealed properly and leaked all over food, spilled onto floor counter and sink when trying to remove and burned hand. I wrote twice and did on a chat and received no response of any sort. My husband has a burn on his hand, we have stains in the sink and floor. I want my account cancelled and I want a refund. If I still do not get compensation I am taking this to BBB and Lisa Madigan.

I've spoken with 2 counselors the last two nights, Stephanie and Peggy. Your system discounted me before I was able to even start the survey tonight. I just wanted to tell you how absolutely outstanding these ladies were with explaining things to me and getting me on the right path. Many thanks to them both.

Unable to use revised numi.com program. Format contains meaningless symbols; several colored icons are undefined and useless. They block the names of various entries. The entry screen is blocked out on the left by a colored section that uses up valuable space. The block has a list of words including recipes; journal; leaf; progress; etc. Make this section MUCH smaller or make it accessible from another label. I cannot use an iPad to enter data like before. The data entry form is only partially visible on an iPad. While using my desktop Mac I was totally blocked and could not log on last Monday. There was a duplication of entries from the previous day and I could not enter new data. I recommend that customers be given access to an old version so we can continue to still enter info. Once the bugs are out of the new version then that data could be transferred/combined. Or simply give customers the choice of which format they prefer.

I had been using the previous iteration of the NuMi app (for iOS) since June as part of my weight-loss program with Nutrisystem. I have lost 30 pounds. However, about a month ago, Nutrisystem updated the app with very little advance notice. For me, I used the old version one day for breakfast in the morning, but when I went to fill-in my data for lunch, there was a whole new app staring at me. Even as a long-time and well-experience computer professional, I had a very difficult time "decoding" the app. It was so difficult, that I just ceased to use it.

I placed an order for my husband Matthew, while waiting for the order to be delivered, I get a robo call stating that my next shipment will be ordered and my card will be billed $4**. So wrong especially since I had placed a 1x order and still had not received it. We had wanted to try out the food first before we ordered any additional. Sorry but I find this very unethical and now will be cancelling the order. Doesn't matter if it works or not. Will not deal with an unethical company.

Beta release NUMi - Very poor launch. I usually sign up for Beta testing. This app was not even ready for Beta. I cannot even download and open on note 4. I've given up. Going back to mfp. May leave NutriSystem.

I was unable to log my new weight on page where teddy bears were shown. I'm impressed with the response time for an answer. Unfortunately I'm unimpressed with the new NuMi and will now simply keep a journal by hand.

I am so disappointed with this. You have so much promo and not enough real information about how to start. A simple set by set would be nice to have. I got all this food and now I found out I have to go buy more food??? This program doesn't need to be this complicated but navigating all the promo on the site just adds more complexity to figure out what to do next. This should be included in the welcome pack so it's not so bloody complicated to figure out what I eat next. I have a 7 day starter kit and is that what my $300 got me? 7 days of partial food because I have to go buy more of it now?

All of my Doctors, and I do have a lot of them, wanted me to have the sleeve done so that I could lose weight. I chose Nutrisystem instead. This is the start of my third month and I have lost 33 pounds. I am very happy with the food choices and appreciate how many different choices you give us. All of the staff is very helpful and believe me that is really appreciated.

I was concerned that vanilla extract might contain alcohol as this is an ingredient I cannot have at all in any amount. Olivia, my counselor was very helpful and reassuring and explained that none of the foods in Nutrisystem contains alcohol. But she went even further to replace the food that contained vanilla extract with one that didn't and to send me a list of the ingredients in every meal.

The first strike against you occurred this month when I tried to delay my order for a week. Your Website wouldn't allow me to change the delivery date. Even after several attempts I had no results. So I sent a complaint email. Strike two just happened. You informed me by email that the shipment would arrive between Tue. and Fri. Still not here. I will no longer recommend you to friends and family. And if I have any more problems with you, I will discontinue my account. Enough is enough. You check my records and you will see that I've been with you for over a year. I don't allow mistakes when you are taking my money. I expect good service.

Customer support contacted and offered a refund for the fee which was very much appreciated since it hadn't been made clear in the future. Appreciate the attentive customer service team.

The food was tasty. The NuMi app is amazing. This app made losing the weight so much easier. I use it every day. I have lost all the weight I wanted and still plan on using NuMi every day. Being able to see my progress was so helpful. This app literally kept me responsible for my diet/activity choices and in turn kept me motivated.

Step syncing to NuMi app - I appreciate the prompt response and am very satisfied with the info relayed to me. Also accidentally skipped survey for chat. Tina was very personable and answered all my questions as well. Impressed so far with all aspects of Nutrisystem!

Nutrisystem's customer service reps are great! I have had contact with two different people in the past 2 weeks and the promptness of their response and the concise information was much appreciated. They are what customer service should be. Thank you also for the great food - everything, so far, is delicious..

I received my first Nutrisystem delivery. No problems except almost everything has a chocolate ingredient (hate chocolate). Attempted link without success. Opened my e-mail this AM and found shipment has been sent. The company sent e-mail late night prior to delivery ensuring a high probability of inability to stop shipment. Feels a little wrong to me, discontinued plan. I think they have a questionable ethics model for their business.

I wanted to thank you for helping me with my problem and allowing us to reach a good compromise. I appreciate how you stepped to the plate to help me, at least for two months. It is very important to me that I was able to get your help.

I tried the Nutrisystem for the first time after ordering it online. I read the fine print but evidently missed the part about owing a penalty if I canceled after the first order and didn't order a second. This is not a good business practice if you want to have a good reputation. In fact, it should be illegal!!! So now I owe a $125.00 penalty out of my meager military retirement pay!!! I didn't request a second order because I found the food to be practically uneatable... Bland and extremely small servings. No wonder they advertise that if you follow the plan you will lose weight... Who wouldn't on that meager amount of food! It seems you can't trust any company anymore... They all are after your money.

Thank you for your prompt response to my concern. Please know that I am satisfied with my results on your program and would be happy to enroll in the program again if needed.

Option: Out of Nutrisystem. I want to decline any further Nutrisystem contact and no further food orders to be sent to my home. You had sent two boxes to my home which were not authorized. Do not do this. Refund my Visa charge card immediately.

I ordered in January of 2017. I hated the food. It was nasty. I grit my teeth and ate the food for 3 weeks before I got sick. I contacted customer service and they told me "you cannot cancel." I went online and delayed my order every month. Changed my credit card, but the credit card company only changed the security number on the back of the card! Last month Nutrisystem charged my Discover card $99 cancellation fee. WTF. So much for satisfaction guaranteed. I not only didn't lose weight. I HATED the food and it made me sick! Do yourself a favor and don't buy this crap!

I will be receiving a full refund of my cancellation charge! Stefano with NutriSystem was very helpful and apologetic and even though the meals made me sick, I have a better opinion of the company. Thank you very much Nutrisystem????????????

I subscribed to the weight loss program and must admit that I couldn't follow it right away as we had visitors from out of the country. Once they left early October, I got back on the program and followed it closely and did not lose weight, but actually gained weight! I called Customer Service and we refined my program a bit and I followed it daily and used my tracker. Another woman in my office is on the program and has had success with it.

Can't say enough about the Nutrisystem weight loss program. The food is delicious; very reasonably priced and counselors are always available to offer assistance. I've been a lifetime member with Weight Watchers for a number of years, but now that I've tried Nutrisystem, I have to say I prefer this program over Weight Watchers. Weight loss was much quicker as well. I plan to continue ordering Nutrisystem food items after I've reached my goal, and into the future. That's how good the food is.

Hardly an answer with any corrective action to be addressed. The customer should have more choices regarding how and when an order is shipped PERIOD. UPS or USPS or overnight freight. Additionally if a delay shipment pre-ordered could be an option delivery, could be tailored to a specific date so the customer would have what he wants when he wants it and you all would fill it as it was convenient for that delivery date. Everybody wins!!

After sending in a complaint about a couple of favorite food items on Nutrisystem that were no longer available on the online ordering system, I promptly heard back from a representative from Nutrisystem who provided additional information. They let me know that the meatloaf dinner had in fact been discontinued (which was disappointing) but that the turkey dinner would be returning (timing unknown). I was delighted when they promised to send me 12 free turkey dinners to hold me over until my favorite dinner would eventually be available again. That's great customer service! I continue to be very successful maintaining my weight loss (50 lbs) on this program by continuing to order the food 4 years later. Great program! Good tasting food!

Nutrisystem is very overpriced. The food is terrible and when I called for assistance the girl that helped me was very rude. Would never ever recommend this to anybody and also Nutrisystem needs to post that there is a two month contract in the beginning of their website not till the very very end when you go to sign out and pay. Also needs to be a little bit located they should let you know earlier when you’re reading about Nutrisystem that is it a two month contract and the Money back guarantee should be for one month not for 14 days because you have one month worth of food.

This was the third time I have used Nutrisystem. My goals were different this time and my focus was more dedicated. Being dedicated and committed to weight loss is crucial. I lost 42 lbs, went from a 18W to a size 12. Feeling great!!

Just ordered a month's supply. Got 25 days of food. Lie number one. Tried to cancel future deliveries. Was told that would cost $125.00. Not anything made clear in the sale ordered online so it must be in the miles of fine print. Could not cancel online due to security reasons. Right but I ordered and used my CC ONLINE. I HATE BEING LIED TO. HATE BEING RIPPED OFF EVERY TIME BY THESE CRIMINALS. If you think there are 25 days in a month have fun. I'm not anybody's fool. Provide 30 days of diet food not 25.

After ordering the food, (I went with the more expensive option so I could choose my food), I realized that I was only getting 18 days plus 7 of the turbo which is 25 days and that the next month I would only be getting 24 days worth of food! This means I'm paying for 7 days of the program that I will be just eating my own food! They advertise the price at 11.99 per day but with the "flex days" (actually meaning buy your own food days) it's 13.99 a day!!! That's almost $50 extra dollars I'm being charged! I contacted them through the chat function and got no help and when I asked for a manager was told there was none available!

I thought the Nutrisystem worked wonders on me. I just ran out of money, and I feel very guilty using money when my husband is the only one working. But it was more than I thought it would be. I don't get hungry. The food is very good, and the plan worked for me. I still have lots more to lose, but someday I will reach it, and it's due in part to Nutrisystem!

There are several cautions that I want to raise:

I am sorry to say the food did not taste good at all. It all had a certain smell and flavor that was very unappealing. I did see that the frozen got good reviews. I may try that ala carte but must say what I got I would not eat. I am throwing it out. Oh the bars were pretty good.

I enjoy the food and it’s easy to stay on track, but when I try to eat normal food for the flex meals, my stomach won’t tolerate it. Makes it hard to attempt eating out. Is this normal?? 5 months and down 35 lbs so it does work!

I signed my wife and I up for Nutrisystem 2 months ago, she only joined to help support my weight loss and get me started. The problem started when I went to cancel her account, Nutrisystem has you create an account with your email and a password but only allows you to cancel by phone. When I called to cancel her account, an account I created for her on-line with our credit card, the service rep would not cancel her account without talking to her, stating it was for security reasons. This was not true, remember I had to create an account with a password so you should be able to cancel your account after logging onto Nutrisystem with that password!

Sorry, didn’t realize this was a public forum when I wrote the above or I wouldn’t have written it. I’ve been doing well on Nutrisystem and it’s working for me. Lost 23 lbs in 12 weeks. The food is tasty and the people on the phone are encouraging. Looking forward to my next bear!

Nutrisystem works. I've lost over 70 lbs since January. Problem is... a couple of months or so ago they changed shipping services from UPS to FedEx. I've had problems ever since. I've lost my frozen food twice now because FedEx can't get it to me with any kind of predictability. And... if FedEx doesn't feel like making the effort then they just drop it off at the post office where it may set for a day or two before anybody realized that it is there. Great went to terrible just like that. I'm recommending to all of my friends and family to avoid Nutrisystem like the plague until they can correct their issues. Doesn't sound like they are interested in doing that. Terrible business decision.

Ive struggled with losing weight for a number of years. I looked at several diet systems but finally settled on trying Nutrisystem because it seemed to be the closest to what would fit me. I stuck to the plan for 16 weeks and only "cheated" once or twice. However, even when I cheated I kept Nutrisystem in mind and made better choices. I lost 38 lbs by the end of those 16 weeks and have lost another 10 or 12 on my own so far. On Feb 27, 2017 I wore sz 16/18 pants and today I wear sz 8/10!!! That's smaller than when I met my husband 17 years ago!! Im aiming to be down to 160 by Christmas or at least by my 1 yr Nutrisystem Anniversary on Feb 27, 2018! I couldn't have gotten this far without your system and councilors! Thank you!!

I called Nutrisystem to cancel my plan. The rep was very polite and took my cancellation request. I asked to have my confirmation emailed to me. Everything went smoothly. To my surprise I came home today to a soaking wet package from Nutrisystem with my dry food. I immediately called Nutrisystem and they told me that I am responsible for the wet package. I am responsible, not FedEx. I personally called FedEx and they are picking up the package tomorrow. Nutrisystem then told me that my frozen food delivery would be tomorrow. I told them that I had cancelled my plan. They told me I hadn't cancelled in time.

I was upset that I had not received 3 Nutribears that I had earned from my weight loss. However, once I reached out to the counseling support, they were extremely helpful and are sending me my missing bears. Thank you so much Nutrisystem.

They auto ship at a higher rate and charge you for free items you get as a gift in initial order. Be very careful to read the fine print!!!! They will not work with you when your auto shipment you don't want arrives early. The portions are so small it's no wonder you lose weight. You basically walk around hungry all the time. Just eat your regular diet but cut portion size to feed a 2 year old and results should compare. I am not a happy customer. Make sure you go on their website to check everything. Otherwise their emails may go right to the junk folder and you too can wind up spending 325.98 for a new month!

I must return the ENTIRE ORDER. I just arrived home from Colon surgery and under the care of several MDs. Nothing has been opened but I need new packaging materials. I made this request before entering hospital, with no results. Pls help me to get a full refund. Thanks. Otherwise, I will contact my credit card customer service.

Was not clear on the difference between the core and basic. After talking with a representative at Nutrisystem I cleared some things, Gabriel at extension ** help me understand the difference. He advised that I would receive a coupon for my time and being disappointed. Had a good conversation. Appreciate his help. It’s a little confusing to the consumer like me who has use Nutrisystem on and off since 2008, I have always lost weight with Nutrisystem, very good product but some of the food I don’t care for. I wish you had the option on the basic and the core to swap out food but I understand policy a new procedures. I look forward to losing more weight.

I went online and customized my second order. I did save the changes, and I was surprised when I got the exact same order in the mail as my first one. I did speak to someone but I am very unhappy that I am required to pay the return shipping on these items that I did not order. I would like a refund for that, and I am going to consider stopping Nutrisystem after this. This is the second time I have tried it. I stopped the first time because the food was not good - this was about 7 years ago. The food has improved, I am just not happy with your computer system or return policy.

Your business methods will eventually catch up with you, and then, you will be paying the price for stealing from your customers. Enjoy the free $125.00 you just stole from me, your program sucks and so does that crap you call food! Discount Ha!

I have no problem with most of counselors, but customer service never notified me, until I called two weeks after, that my second payment was marked "no such acct"... I happened to call two weeks later with a question and make another order... My card had been changed, broken and new card relayed different exp. date. Also when I explained to several counselors the high sodium was causing me no loss of wt. no tell me, until Jordan, today that there were low or no sodium choices. I believe I mentioned this to at least two other counselors.

I am very disappointed and frustrated that I DID NOT receive my booklet in my order. I took everything out, not there. Makes me wonder what else is missing. I will be doing an audit to see if anything else is missing. I requested it be sent to me. This is a major mistake with your packing department! This woman tried to help but I found it confusing. I still don't know what the shakes are for because she didn't tell me. THIS SCORE IS FOR YOUR PACKING DEPARTMENT.

Nutrisystem responded to my complaint, and has offered to refund my $125 cancellation fee.

The professionalism and expertise of the program and the quick response to questions and concerns by the counseling team is impeccable! Thank you! I look forward to losing more weight in this program.

I didn’t read the fine print! I have been billed for 2 orders I didn’t want and have unsuccessfully been able to cancel! I am 80 years old. You have taken advantage of me. I have been treated badly by two of your support team. Never again!

I contacted Nutrisystem to advise that I could not eat the food. It made me ill. I spoke with a guy who assured me he would handle the refund. I've contacted them 2 more times and weeks later I have no resolution. Next step is legal action. They are not standing behind their guarantee.

After my posting on Consumer Affairs, Nutrisystem contacted me and resolved my issue with them. I will probably be a customer again on terms and timing which are agreeable with my own schedule. I have lost weight, so that is a positive.

I received my Turbo Take off food and so far the food is really good. The Nutrisystem Consumer Experience team reached out to me to follow up and make sure I received my shipment and to answer any questions that I had.

I expected dry cardboard flavored food but was so pleasantly surprised. The food (at least what I ordered) was delicious! The chocolate muffins, A+, Pasta Items A++. Unfortunately, it wasn't agreeing with my body so I had to stop the program. Customer Service provided me with a full refund, no hassles. My experience with Nutrisystem has been a great one!

I opened a package of golden pound cake and found maggot all through the package. It was so bad that the cake was all brown. Now I reluctant to open anything because it was so disgusting it freaked me out. I'm normally not a squeamish person but when I think about it I get the chills.

On my recent ala carte order I ordered a 30 pack of dark chocolate sea salt nut bars because they were on sale. I've eaten several but they've each been hard as rocks. I'm afraid I'll break a tooth on them. Customer service said I have to pay $19+ to ship them back for a replacement!! So much for a sale!

Although the food was good, the customer service was terrible. It took twice for me to call and speak to someone about changing my plan and it was still incorrect. The last, third, conversation with a representative was very upsetting. The frozen order that I did not place was shipped and mailed to me and I was charged for it, even though the order was as a result of the second rep's doing. I was informed by the third rep that there are no refunds on the frozen orders, so I cancelled all future orders and will no longer do business with NutriSystem, nor will my mother or brother.

Stephanie was very knowledgeable and helpful with all my questions. I feel confident I can move forward with smarter choices combining Nutrisystem and the groceries I need to purchase. The four categories made more sense after speaking with Stephanie. I'm on the road a lot with my job and the suggestions Stephanie made will be invaluable. Thank you!

I placed an order with Nutrisystem and a partial order was shipped. I've tried on numerous occasions to rectify the situation but to no avail. I was overcharged approximately $135.00 as I wasn't given the 50% coupon off my order and to add insult to injury, I did not receive my entire order. I called customer service 6 times today, count them folks SIX (6) TIMES today and finally had the issue resolved by a Joe ** from the Pennsylvania office. Thank you sir. TO NUTRISYSTEM… DOING BUSINESS SHOULDN'T BE SO DIFFICULT.

The website advertises $11.99/Day = $335.72 for 4 weeks (28 Days). Due to their new 4 Day flex meal plan they only ship 24 Days so the price is actually $13.99/day. That's an extra $47.96/Month in food you think you're getting. They need to change their site pricing.

I am irritated that I cancelled my account but because I didn't call to specify in voice that I want to cancel, my account remained active. I wrote a second email and again I am requested to call. I am forced to call, so emailing is worthless to cancel your account. Now I have to pay for another month when I requested to cancel. Nice way to get an extra month out of people. Why don't you just tell people to call because we don't accept emails??? Yes I'm extremely annoyed.

Very upset with Nutrisystem. I have been on and off of Nutrisystem for years. I like the food and was very happy with the programs the way it was handled. In July I tried to cancel my order for a very important reason and I was told by a very rude rep that I could not, so I went ahead with the order. After that I delayed my order for thirteen weeks. I got an email stating that it was delayed till the month of December. Well, yesterday I received an order which was charged to my credit card without my knowledge. I am returning the foods that are not frozen.

I started emailing about canceling as soon as I tasted the food! They refused to cancel me until the day after my 2nd order ships so they could charge me 700$, 400 of it is for the ** shakes! Better watch them. Nowhere does it say they're going to re order shakes for 400$. I've got my attorney. After my remaining money I refused delivery and it's being sent back to sender, they've only refunded 140$ out of the 700$. I'll gladly spend whatever it take with my attorney retainer fees just to see them in court hopefully. I've filed fraud charges and emailed my attorney each email with the timeline showing that they deliberately procrastinated beyond the 2nd ship date and amazingly the day after my shipment email they canceled my membership! But think that I'm just going to sit back and let them take my money. Hell no! See your ** in claims court. I'm going welcome you to California personally. ;)

A couple questions I'm wondering if there is any way to break up the payments into bi-weekly charges. I set up my plan for a mail came to 316$ and change. Which in my opinion is quite reasonable, I spend that and maybe more every 2 weeks on less than healthier food. Dropping that kind of cash on food I have never tried unsure of the quality and seeing mixed reviews on this site makes me even more hesitant. I also was unable to see a menu, I'm not really okay with spending another 20$ just to customize the menu. I see a few people complaining about the cancellation fees involved if you do this for 2 months after that you're clear to cancel? Or will you always be charged the 120$ to cancel regardless. I'm very interested in trying this but a little scared that I could possibly throw away a little more than 300$. Please help.

I have had multiple incidents with shipping problems. I receive frozen food and it's thawed. Non-frozen food that never shows up. They have always reshipped both packages but after this last time I've had enough and requested a refund. I called customer service and registered my complaint and they cancelled a replacement shipment then sent me to someone else (after waiting on hold) who cancelled future shipments and my account. She then sent me to someone to get my refund (which I was told would be "no problem at all".

Received an order with no reading material or any guidance. Was diligent about the meals and tries to do the system with common sense. No results after about 3 weeks, I mean NO results. Contacted customer support to cancel, they tried to blame me and then they charged an additional $125 dollars to cancel before an additional $400 order. After contacting the social media customer service team, they reviewed the account and said, "Sorry but too bad we won't return the money, but you are more than welcome to contact our guidance team and start again." Sure... Live and learn, and customer service and would never recommend to anyone.

The first time I received my shipment, it was the wrong food. It was something intended for a woman in Arkansas. I called and the customer service sent it out again. The second shipment arrived at my house and it was an order for a man in Texas. I am out of the country and can not call the 800 number. Apparently I cannot have the order resent using email, which no one has explained why that is and it does not make sense to me. I just want my correct order to be shipped to my house. I am very frustrated.

The representative was nice and polite. I told them I was overwhelmed with trying to get everything straight in my head. I felt like he needed to get to the next call and really did not have time to help me figure it all out. I feel like a representative should be more available to help me get started on the plan instead of just referring me to the material. The link he emailed to me was helpful.

I contacted the support team last night to get a copy of the menu, I'm supposed to follow. I am a new customer and received my box of food this week and I cannot start the plan due to no menu included with my food. When I contact support last night I asked for a menu to be sent and as you see below they say they have attached it and there is nothing attached. I clicked on the links but they are NOT what I want. Please send me a menu plan to follow. I got 2 packing slips but NO menu. I do not know what to eat, when to eat or even how to start the turbo shakes for my first week. Please send a daily menu today, so that I can start the diet tomorrow.

I didn't know what turbo was or that there are restrictions or how this diet works. I'm glad I reached out to find a lot of helpful information without me even asking. Seems like they want you to succeed and are encouraging. I also had a problem with my order and ended up getting meat foods which I couldn't eat. I was really upset and I'm glad the issue was resolved within the same phone call. Truly stellar people working at Nutrisystem.

After filing a complaint to consumer affairs about Nutrisystem on 10/4/17 Nutrisystem customer services did the right thing by me, they sent me a Fedex label (no charge to me) I boxed up all non frozen foods the rest of frozen foods i had left i got to keep or digard. Once the package was called in by me to Fedex and was picked up from my house that same day i emailed Nutrisystem customer service letting them know it was on it's way to them as requested. I checked my credit card and they credited me the whole amount of $388.13. Thank you customer service.

Recently I ordered a one month trial for my wife. The order totaled $336.98. She was not happy with the quality of the food so she asked me to cancel any further deliveries. I contacted the company and was told that since I was given a discount on the first month (which was unknown to me) I would be charged another $125.00 to cancel. I guess that since I did not continue with a second month they were now taking their discount back. To me that's a terrible way to penalize those that try the company. Very disappointed. Would not recommend this company based on my horrible experience.

Great experience. Counselor was very patient, respectful and knowledgeable. I wish she could be available to contact more when call in. She emailed me some important information and I am very grateful for that.

Latasha did a great job in explaining where I might be having some issues with the plan. I therefore reordered turbo week items to start process over since I have been on diet for 7 months and only lost about 3 lbs. Thanks Latasha.

I canceled my program on August 3rd. They gave me a 30% discount to take one last order which I agreed to do. They transferred me over to a gentleman who took care of this as well as canceling my account of all future shipments. Prior to terminating the call, I asked the gentleman if there was anything else I needed to do to make sure that I would not receive additional shipments. His response was no, and the order where I received my 30% discount would be the last order I would receive.

I've emailed 5-6 times and called 3 times. When I click the coupons in NuMi they take me to the main screen to order Nutrisystem. When I log in and shop it does not take off the amount offered in the coupon. The membersupport@numi.com keeps emailing with the same non-answer. No resolution. They've emailed useless emails every time. Please someone take this seriously. I want to use your product. I suspect it's a browser/software issue.

Order received on 8/17. Called to cancel and received approval for return and refund on 8/31. All return information and instructions were followed - it was received by Nutrisystem on 9/11. 9/13 I emailed just to see status and ETA on refund - was told 7-14 business days. 9/29 emailed to check status as refund was due - told to call. Today is the 16th business day since receipt, I called the number/dept I was told in the email. They "emailed the refund department" including the FedEx tracking number I provided. Now told that the refund dept will contact me "within a day or so". REFUND IS ALREADY PAST DUE.

I requested that my account be deleted. I was told that isn't possible. I asked for my information to be removed from the site, also told that is not possible. It's 2017, of course it is possible. Not cool trying to hold on to private info.

I ordered Nutrisystem last week. It arrived late Friday and I was not informed until late Saturday that it had arrived. So the entire frozen box was thawed and all the meat products were soft and spongy. Then, I immediately noticed that three of the four shake orders were not included (only 7 chocolate, not 14 and none of the vanilla). Okay, got online, discussed that glaringly obvious issue, new items coming. This morning, I went down to take an actual inventory. I have severe allergic reactions to foods, so this needed to be right. I ordered the custom order because of that issue.

The food is delicious! However, I just wanted to try the program for a month. I was told that I should have read the fine lines that committed me to two shipments! I guess I should have read the fine lines! I looked but hard to find. 14 days to cancel, but I liked the products but also just wanted it for 30 days as the T.V. commercial says! I feel tricked! This is about $500!!! Wow! I feel so stupid!!! Oh well! Live and learn! Never again!

Nutrisystem was very responsive to my issue with the cancellation penalty so I am improving my rating based upon their prompt customer service. Also, upon reflection, the breakfast bars were not bad.

Your staff has been wonderful, I am sick of evaluating them. I am so sick from these products. It is not the alcohol sugars or the fibers, all of which I have had many times. I am taking ** within 2 weeks of starting them, now added ** as well. The tomato bases were gut destroying, as well as the spicy products. The meatloaf was awful. I am half Italian and eat tomato products all the time and enjoy spicy food, just not yours. I would like to throw all of this away, but I have to get shipment 2 or spend more money. For a diabetic plan, there are a lot of carbs. I am living in the bathroom. I am at wit's end. I could add much more, but these are my biggest problems. I do not have a virus and don't know when I have been this nauseated. I dread more coming.

Please excuse my ignorance, but I had received an e-mail stating I would receive a four week meal. I am very glad about that. I promise to follow complete instruction. Sure looking forward to this new venture in my life. Thanks to you I have a good chance at a NEW life.

Honestly, I'm really disappointed. I called to cancel my account and I was told that I have to pay $150 fee. I found out I have hypothyroidism which is why I wasn't losing weight. It had nothing to do with the program. So why should I pay $150 fee for a product that will not solve my weight issue and requires ** prescription? I think that's a terrible thing to hold your customers to. I have spoken to a few customer service reps with the same response. I owe $150 for a product I don’t want. I wasn’t even aware that you have to order from them twice within 60 days! I will never recommend them to family or friends after this.

I have chat and called several times. The chat group kept me 10-13 min before responding. Then it got disconnected. I have waited for 15-45 min on the phone. I have lost half the food order due to hurricane Irma. I was asking for help and I was ignored and tossed from one person to another. You should have more people to answer the phone or communicate via chat. Your program is very expensive. You should provide what you promise. Sincerely, disappointed customer.

I want to say that the Nutrisystem program worked for me. I lost 12 pounds in the first 6 weeks and am thrilled. The most important thing that I learned from the program was "how" to eat and "when" to eat (two things that I wasn't doing well prior to the program). But, it does become expensive after a time and our budget just does not stretch for this added expense. I will rejoin the program at a later date just to keep up with the progress. I encourage anyone struggling with excess weight to at least give the program a try (A friend encouraged me to join and I appreciate her support).

I had some questions regarding the Turbo week of Nutrisystem. Olivia (counselor) was very patient and understanding. She spoke very articulately. I've never used Nutrisystem before so I appreciated her professionalism.

Received an email from them about 45% off for 4 weeks (28 days of meals). When I made the order it only gives meals for 24 days. Their price per day was $10.12 and they charged me $285 but was only going to send meal for 24 days. Also, the first week of order contain Pork/Ham product which is forbidden in my religion. After my order I called and found out that they don't send meal for 28 days although the advertisement says it is for 28 days and I got two different story from two different reps.

I just wanted to take a moment to say how wonderful I think Nutrisystem is! It helped me lose almost 30 pounds. The food is delicious and satisfying. The convenience and schedule is always reliable. To top it all off - the customer service team is fantastic! I recommend Nutrisystem to my friends looking to lose weight.

I am new to Nutrisystem. I just wanted to try the system for 4 weeks and see how things turn out. I did not realize that while buying the 4 weeks meals, I am also enlisting myself for auto renewal or auto delivery. When I tried to chat and request to not to charge my card for another 4 weeks I was told that either I use the product for 14 days and ask for full refund or I can cancel the whole order and purchase 4 weeks plan w/o auto delivery/renewal for $550. I was left with no option but to cancel the whole order, as suggested by the customer rep.

After Hurricane Harvey I lost almost everything including a brand new round of Nutrisystem food. I emailed Nutrisystem to see if they would be able to do anything. To my surprise they shipped me a new order of food and didn't even charge shipping. Nutrisystem is an amazing company and in my first 7 weeks I lost 35 pounds! I am even more encouraged by the quality of the company and it makes me feel even better about using their product! Thank you from the bottom of my heart Nutrisystem!

This past week, I received a QVC Nutrisystem order gift which came with Fast 5 plan. A Fast 5 tracker was not included as indicated on the packing list. I called the Nutrisystem number this morning, pressed the corresponding number for a QVC order. The woman asked me for my account number but I don't have one since it was a gift. She asked me for the order number which starts with a "c". The only order number showing on the packing list started with the number 5. When I gave her that number, she was not very kind.

I have lost 35 pounds, and reached goal. I was told each 10 pounds I would receive a weight loss bear, as well as a goal bear. I was told the bear order was processed, I have not received my bears. Please process my bears as I would like to stay with Nutrisystem on a maintenance program.

My doctor said this program is not good because of the large amount of sodium in the foods. I experienced terrible stomach pains and was advised to stop the program. I did not lose the 13 pounds during the first month as was advertised in your TV commercial!

I joined Nutrisystem about one month ago. The plan works, the problem is with getting the food for the plan in a timely manner. I am on my second order, and 11 days passed and still missing half of my order and my wife. Called a number of times trying to find out the problem and all we get is the run-a-round. They were quick enough to charge the credit card. My question is how do they expect you to do the program without the supplies.

Sad to find that my husband's first order contained full package of how to documents and eating out guide but mine did NOT. I only got the tracker book which doesn't tell me how to get started. Dietician on phone was helpful in sending it in email but it was discouraging and leaves me disappointed before even starting.

Blood sugar rising after surgery - confined to walker for 2 months. Needed good food with sugar control - thought Nutrisystem would be the best - cannot wait to try - shopping list sent before delivery so I will be ready when food arrives. Bill who placed order and counselor both very helpful.

I started entering information into the NuMi app before I actually started my Nutrisystem plan. Thought I would track while I was waiting for my food to be delivered. The app thought I was done with my first week when actually I was only on day 2. I had no idea how to change it so I reached out to the counseling team. They very quickly changed the info in my app to correctly reflect where I am at with NS. I was expecting some directions so I could do it myself, but was grateful and surprised that they just did it for me. Thank you so much!!

I am on the auto ship program. They billed my credit card 7 days ago. I got the box of dry food in one day. I ran out of frozen food, called customer service 3 times. They rudely told me, "There is a 11 business days for them to ship the frozen order." When I asked when it would ship as I have been out of food for 3 days, she really didn't care, and offered no help. What kind of diet is this? I am supposed to eat only their food and I have nothing to eat for a week!!!

I love the product and have had a great experience in all things with exception of redeeming NuMi awards, but it was corrected quickly and explained. Thank you very much. I am having success with your product and do not feel deprived.

Two months ago I placed an order for a 30 day supply of Nutrisystem's Basic Weight Loss Package. I had spoken to a client who had experienced successful weight loss on the program and enjoyed the food. I decided to give it a try. I received their one month supply of meals and began following the regimen. The food wasn't bad and the simplicity of eating a meal that was nutritious and portion controlled helped me get back on the road to a more healthy lifestyle.

Beth ** was very friendly and helpful with all of my questions and concerns today. She was knowledgeable and friendly and very patient with my questions. She also shared very helpful information with me in wanting to start my journey with Nutrisystem. I greatly appreciate her help this afternoon.

My very first order... All chocolate items melted! (bars/pretzels/everything chocolate) Also my first order came WITHOUT directions. No printout of Lean 13 Diabetic women's print. Or tracking info. No reorder info. No grocery need supplement. NOT a good way to start!?!! Called a counselor... told to report choc melt to customer service for replacement- transferred to department which was closed! (Had to call back for phone # to call in am!) Other half of order (frozen foods) not able to tell me tracking number or when it would be delivered. For choosing the most expensive program my first impression is less than exciting. I would appreciate expediting my other order as well as important instructions on when to eat what? (Turbo shakes?? One time daily?? When? Is it a snack?)

I initially placed the order with Nutrisystem a little over month ago and got the food and tried it out. It was okay, initially. When the food came half of my frozen items were thawed out so I had to call for a replacement. Then after this month passed, I kept getting emails about a second order. I continued getting email after email about another order and I kept telling them to cancel it especially after the hurricane my area was flooded so I couldn't do anything with the food. My original order was already destroyed and now they were sending another one. I don't have enough money in bank account nor a place to put the food.

On September 11, 2017, I took a bit from the Nutrisystem carrot cake. To my disgust and horror, I soon realized I was chewing on mold. It's not noticeable at first since it was a light fuzz covering one end (the end I bit into). Fortunately my taste buds work - and I felt a burning sensation at the back of my throat. I immediately notified Nutrisystem on their online chat line.

I did not order the food. I was billed and I called to stop a shipment. The frozen part was stopped but Nutrisystem said the dry goods were shipped, which I never got. I was billed on my credit card for a shipment I did not get but FedEx said they delivered. I always used gift cards to buy from Nutrisystem. I felt I was dealing with Wells Fargo.

I have been a Nutrisystem member for several years and I can promise you this. "If you follow the plan, it works." The foods are pretty tasty and there is enough to eat. The ice cream desserts are really good, however, when you realize, what a proper serving size is, you realize why you gained weight in the first place. I would recommend Nutrisystem to anyone who wants to lose a small or large amount of weight. It is a healthy and disciplined way to reach your goal.

I've have been trying to get reimbursed $416.96 that was deducted on 8/22. It was unauthorized. I had canceled my subscription in June. When I spoke to someone in August, they said I told them to postpone until August. UNTRUE. Now, I'm told that they will not reimburse the entire money. WRONG. You WILL reimburse me. The money was taken out basically illegally. I have been disconnected 3 times since last Friday. If I have to, I will get a lawyer. I want this resolved NOW. I'm tired of excuses.

Patty

My first shipment didn't include the Grocery & Tracker Guide for use after the first Turbo Takeoff Week. I had to initiate the chat feature 3 times, received email from the agent with info that I wasn't able to print and had to then request a written booklet be sent. Also I referred a friend who subsequently signed up and received her discount, but I didn't get discount and had to chat and email to receive promo code. I'm definitely disappointed with the process in Nutrisystem.

I lost 13 pounds and it has put me on the right track... The food was good... I was always satisfied. Thank you for the opportunity to get myself back to where I need to be... I like that the program has reminded me of portion control and the need for more water in my life... Thank you again for helping me get in control again.

I restarted the program after being on a 60 day vacation. After they told me I could customize my dry order, they shipped items I could not eat and then had the attitude "too bad, eat it." NEVER AGAIN. Worst people in the world to deal with.