Nutrisystem Reviews

This is a follow-up to the review I posted on September 5. Soon after I posted my first review, a rep from Nutrisystem contacted me via email. The email was courteous, professional, and apologetic for the experience I had. The rep went on to offer replacement of the damaged food items I had received and encouraged me to give their company another try.

Was not satisfied with the taste of most of the foods, had to throw it away and buy something else, and most of the desserts had an ok flavor, And a lot of meals with cheese. I was not happy with that.

My first order included items I didn't order and one that I'm allergic to its ingredients. I was told by one person the items were probably substitutions and when ready they would be replaced. When I called the customer service lady was very rude, basically stated I was lying and wouldn't allow me to speak to a supervisor. I'm very disappointed with the service I receive so I will take my business to a place that has better customer service.

Went thru a few months of products. Following it closely and exercised... NOTHING. Dropped a few... I mean a few pounds initially but that didn’t last. I spent over $500 for nothing. Sent email to customer support and I was told to think of it as not wasted but I received nutritional food with fiber... REALLY??? Now I know why it only got one star.

Weight loss system works---stale product and no one to answer to except counselors with no control. I emailed three correspondences to FIVE different departments only to receive a notice that they don't reply to emails because they were too busy. I also included to them pictures of the moldy carrot cake, along with the packaging that states the date is still okay. The oatmeal is so stale it sticks to the side of the package and had to pour hot water in the bag to get the product out. Chocolate covered pretzels are stale. We did call and the rep was very nice and stated that she couldn't do anything except replace our stale food.

I did not receive the Tracker info with my order and requested the Tracker info via phone with representation on 8/26, Only got Turbo info and re-requested tracker info and finally received an email on 8/31 with the information. I am not sure why in today's time of electronics that it takes so long to get the information.

Pleased with the conversation with my counselor. I feel I have a better handle on what I should be doing. I am looking forward to losing the weight I have set my goal for. Thank you very much for your help.

I wrote in with a few complaints about some of the food I received; some broken food, bags not sealed and crushed muffins. Allison was very helpful and courteous and was able to change my mood. Thank you Allison for being pleasant and helpful.

Whatever you do DO NOT order from this company. I have read the terms and conditions of this contract and yes, there is a $125 cancelation fee. I didn't know this when I originally call to cancel my account. Not that I like it, I understand that it was to be paid (now). My problem is that while I was speaking to a rep, I asked to speak to a supervisor, after several minutes of him berating me about a $30 fee and him making sure that I knew that he thought I was a failure at the program, he put me on hold. I was on hold for several minutes and when he finally came back he proceeded to tell me that his supervisor was at lunch and would called me back when she returned, "Oh and by the way here's your confirmation # for your cancellation". At that time I received an email from my PayPal account, advising me that I just made a payment to Nutrisystem. The man had the nerve to charge my account while he had me on hold.

After the 3rd call to NutriSystem about a late order, Beth finally came online and made a return customer — yet again — out of me. Her kindness and generosity renewed my faith in the NS that I’ve valued for over a year and a half now in keeping my weight off and managed correctly. Thank you Beth.

Rachel was very helpful in helping me to better understand my needs while on the plan and I am very thankful for her professionalism. So far I am enjoying being on Nutrisystem. All of the food does taste very good. The only negative thing is that when I first order they did not tell me that there was so much chocolate in the turbo box. I specifically requested no chocolate. Maybe training is advisable for people helping people to order food. Thank you very much.

I have been overcharged. I ordered shakes at a 50% off rate through NUMI. The discount was offered when I placed my order however when it was billed - it was invoiced at 100% price. Counselors at Nutrisystem keep telling me the issue has been addressed but I do not receive a refund. This is very upsetting and seems to me to be a bit fraudulent. Please refund my money!

I have been on the Women's Uniquely Yours Program for 13 months, and have lost over 90 pounds. The frozen food is amazing, and I was never hungry or felt deprived. The delicious snacks and double chocolate muffins have kept me satisfied and I never felt deprived.

Canadian turkey bacon egg and cheese muffin missing cheese - Thank you for the response. I did not to think to take a picture of the back with the information. If this occurs on the next I will. The cheese was missing on two of the sandwiches out of four on this order.

I was trying to explain to the last counselor that I spoke to what was happening to me with eating the food and that it was making me sick. This is not in regards to Kim in returns. Kim was helpful and very nice to me. Anyway, the last counselor I spoke to was so rude and talked over me and would not let me finish my sentence. It's really upsetting that I did not write her name down. It would be the counselor that I spoke to before I spoke to Kim.

I had a question about my food. Chat with your counselor. Very helpful but our chat was interrupted. I need to know how to continue after the first week. I am still confused on how to continue after the first week.

The quality of food was pretty good with several options to choose from. Unfortunately when they were out of stock they substituted other food! Changing your plan such as delivery frequency was very difficult and why I left.

Over the last several months, I have tried over and over to resolve an ongoing problem with order fulfillment. Customer service refused to help and refused my repeated requests to escalate the issue and finally Nutrisystem decided to dump me. The "official" excuse was that I have a nut allergy, but Nutrisystem knew that on my very first order more than eight years ago (and I’ve repeatedly reminded them since then,) so that excuse broke the industrial bull (manure) meter that's usually reserved for the worse of the politicians.

I have had a couple questions for your people there and I emailed them for a answer. First reply was very fast, second was a bit slower but they explained to me the reason why. I have been very satisfied with everything from Nutrisystem!!!

This is the 2nd time I've been on the NutriSystem plan. First time was a hit. Lost almost all my weight and kept it off for over a year. Just a little more weight to lose so I ordered again for 2 months. First shipment arrived on time and the food was terrific. Second shipment has the frozen food arrive a couple days late. The 2nd shipment of non frozen food is still not here after being over a week, now almost a week and a half late. How am I to stay on the regiment with half the menu missing for over a week? My assistant called NS (as she ordered for me) and asked for help—reimbursement— compensation of some sort. The reply from Nutri system? I was offered a $10 discount if I ordered another months worth of food. INSULTING AND POOR CUSTOMER SKILLS THIS TIME. I’m disappointed. I even referred you to my sister and brother in law— who both signed up.

Your Team Representative Sheila ** was very helpful with my questions and will be sending me the missing items from my initial package. I sincerely appreciate all the help that Sheila offered. I won't hesitate to contact your Team Rep should I have other questions.

DO NOT SIGN UP FOR NUTRISYSTEM!!!

Was very helpful with teen program and she was put on the right track. Was provided smart carb, protein, vegetable list. He went over teen program on flex days and regular days. He also gave an example on a FLEX and NS days.

I canceled within a few days. I have the communications to prove it. This is a SCAM. Do not believe them. They push people to ConsumerAffairs.com. That organization does not have a phone number and if you look them up on www.who.is you will find they hide their identity. I suggest if you want to file a complaint to go to other complaint groups that do not feel the need to hide who they are. Keep in mind I do not expect this post will be allowed. If it is that is great.

You guys are unbelievable. Taking six days to respond to an email is not acceptable. Written cancellation is enforceable and is also encourage with any credit card transaction. Your goal of trying to make someone call in for the sole purpose of trying to change their mind is not mindful or helpful to your customer at all. I just finished a phone call for the second time with one of your idiots who tried to flip this cancellation. You may wish to teach them to be less combative, and they might be more successful.

While this is more of a weight loss company, it is the same as a meal service company as you select the meals you desire from an extensive menu. Probably using this for a single person is cheaper than Blue Apron or other meal services but for 2 or more people, financially more for meals.

I receive emails for a la carte discounts. I order my item but the discount did not deduct the percentage of the discount. When I called Nutrisystem I was told certain items are not included in the discount. Nowhere in the email this is mentioned. This is false advertising. I like the program but it’s very expensive to stay on.

My order showed up incorrect and I called customer service. The first person I got on the phone basically told my husband and I "too bad". My husband suggested I call back to see if I could get anyone else and I got Naomi!! She was amazing, kind, patience and motivating. Thanks Naomi for taking your time to correct my order and for all your help with the new program. I really appreciated it!

The first time I was on Nutrisystem I lost 40 pounds in just under 5 months, and it stayed off for several years. But bad habits resurfaced. Now I've been on it for two months now and I'm down 18 pounds and I still haven't had time to hit the gym!

After my recent experience in dealing with the Nutrisystem’s cancellation process, refund requests, countless telephone calls, several emails and 30 minute sales pitches...I will never again do business again with Nutrisystem nor will I recommend their products or services to anyone.

Peggy was my counselor tonight and she was great. Patient, pleasant, very helpful, and also very knowledgeable. Made suggestions and helpful hints on how to record my meals and how to follow the recommended eating plan. She made many helpful suggestions and pointed out where I could improve my use of your products.

The issue with Nutrisystem was resolved and I am happy. I give them 4 stars. They said they would give me a refund. Consider the matter closed.

I created a custom order but got a pre-selected order instead. Tried to straighten it out with customer service but that didn't go well. I'll be returning my order this week for a full refund and don't intend to ever try Nutrisystem again. I used it in the past and it was great, not so now.

In May of this year (2018) we ordered 4 weeks of Nutrisystem product under our two accounts. The products arrived and we immediately called to cancel any future orders, as we were warned to do. We closed one account and were advised to keep the other open in case we wanted discounts for future orders, but were assured there would be no automatic orders sent to us and the only way we would receive anything further from Nutrisystem was if we ordered something new. Got that? NO MORE ORDERS unless we authorized such. That was months ago and today a huge box from Nutrisystem arrived on our doorstep in our absence. I want this box picked up and assurance that this will NEVER HAPPEN AGAIN. I was warned that it is nearly impossible for your organization to stop deliveries regardless of customers following the letter of the rules.

When I called to cancel the agent was very rude. I said I was cancelling because I lost only 7 pounds in 3 months and she continued over and over to challenge the reasons why. She spoke over me when I tried to answer her questions. She denied I was eligible for any financial return based on your ad. Based on my experience with her I would NEVER recommend Nutrisystem.

I have used Nutrisystem three times over about 10 years to lose weight. Obviously, I have not been great at maintaining the weight loss, though the effects and eating styles taught by Nutrisystem have lasted for long periods of time. It is a great program that gets me to eat smaller portions with more vegetables and more water throughout the day. I recommend it for anyone whose eating habits have gotten out of control and needs a powerful fix. Many of the food items are delicious, and the comprehensive program makes it easy to implement. I know if I ever need to lose weight and get on the right path toward healthy living, Nutrisystem is the way to go.

Several years ago, I was successful following a logical and supported NS program. I lost 87 and my son over 70. We even did a commercial for you! I just got my "new" order and find that it is no longer a simple program. It took 6 days for me to get an answer from customer support... Toooo long!!!! I quit my WW program for a guided program. And I got jibberish and codes for menu ideas. You think it is logical.

I placed an order for B1G1 from link in email advertising the bars. My confirmation did not show the deal or the price that was on order. I did live chat and email to correct and see why 2nd “free” was not showing. You never seem to be able to correct issues at 1st attemp. Always excuses. Quite frustrating to try live chat then email to be told use this link or this core or to call. I used the link FROM an email for the B1G1. You send endless emails yet to try and reach you for issue it takes 3 weeks and no solution. I’m looking for the second order free that was not sent.

I had reached 30 pounds lost and for some reason did not get a code to receive my bear and could not find them on the website. I emailed the counselors and they added it to my next shipment for me. They were also very supportive and encouraging about my success.

BUYER BEWARE - MANY PRICING OFFERS FOR SAME PLANS. I am upset to find out that there is a cheaper offer for the plan I ordered today! When I spoke with the friend (my mother) that referred me, she informed me she purchased the same plan yesterday for $249.00!! The infuriating part is my plan for $301.06 is that charge after using the $30 OFF code from her referral email. I am assuming it’s all the same food?!?

I have been off of Nutrisystem's for several months and have put on a few pounds. I am looking to start again, but I have been encouraging a friend to join in doing this. Do you have a programs for two people to work together. Thanks.

I was charged $283, and two days later I realized that I had gotten a call from another representative who promised me that he could lock in my price for $257 a month. This means I paid $34 too much, and finances are really a challenge right now. The shenanigans I went through to get the good service that I did finally get from Larry was really quite excessive.

Bernadette was extremely friendly and knowledgeable. She answered all our questions, we appreciate it. Thanks for all your help. We look forward to speaking with the counseling team on a frequent basis, that makes the Nutrisystem process a lot easier.

I decided to splurge and try it to lose a little weight before a trip to Mexico. The only time I lost weight (2 lbs) was the first jumpstart week. After that, was plateaued the remainder of the time. I anticipated only trying it the first month to see how it worked for me, when I suddenly see a charge on my card for a second month I called to cancel, which they then told me I was obligated to a 2 month minimum since my plan was a 'discounted' plan. Cancellation charge at that point was $125... so they convinced me to do the shakes and bars only for that months for $175.00... then assured it was cancelled after that.

When a user is in the online systems it does not check to see if a customer is placing a duplicate order and customer service answers is, "You did it. You pay for it." But if you don't use the online system and call in then they tell you that this action would generate a second order. To me this is a form of consumer fraud.

I have had to call or email Nutrisystem several times with questions about my order and almost all of the representatives were VERY helpful and a pleasure to chat with online or in person. Overall it was a good experience.

I am very happy with the program. Support council has been helpful, by e-mail and online. Losing weight and feeling fine! Would like to add turbo shakes and additional bars for on the road. Hoping to keep up with the program while on vacation.

Thank you to Mike S who actually called me and will be sending me my replacements! I have upgraded my star-rating due to him

I love the food. Your service, on the other hand, makes me exasperated... to the point that I am not going to order anymore unless absolutely necessary. Main issues: (1) sales with imaginary/hidden ending dates. C'mon, NO ONE thinks that's how a sale works. NO ONE. (2) I almost ALWAYS (maybe ALWAYS?) had to get a human to intervene when I "won" something on the NUMI app, because it was otherwise IMPOSSIBLE to get what I won. Simply not acceptable in today's online world. (3) When I did a chat to get what I "won", I was invariably starting from the wrong choice on the pull-down that starts the chat. (As if "Existing orders go here, new orders go there, what you want to chat about is always the opposite of what you chose".) Just make that straightforward, OK, and quit wasting everyone's time.

Nutrisystem changed my live. I was 270lbs and did not have the motivation to go anything about it. I had 2 knee replacements so exercise was almost non existence but through the great program I lost 50 lbs. I would have continued but I lost my income and could not afford it. Maybe some day I can continue my journey to get down to my goal weight.

I have been a loyal customer for almost a year and a half. I spoke with a customer service rep by the name of Frank on 07/31/2018 approx at 1:20 pm. Who was very rude. He informed me that the plan I thought I had ordered (Weekends My Way) was not the plan I had been on. I thought it was the plan I always had ordered due to the fact I order the same way off the app the every time. He refused to cancel my next coming up order and when I asked to speak to a manager he said there was not one. I tried to explain to him my confusion and he would just cut me off and not listen. After we hung up And before I could get a call back from a manager like he had promised, he canceled my order and charged my card $125 fee. I never got a chance to rectify my situation and I feel as a loyal customer I was mistreated.

OK thank you. I was having trouble on what which food eat at what time. So I asked the counselor the best way for me to eat and she explained to me the best way for me to eat so that he also got a copy of the booklet. How my email I got to get the book of first like I guess who is like at the booklet thank you.

I placed my first order almost a month ago via my phone. I called today to cancel my next order because I am not losing the weight I wanted to lose. The rep told me that if I cancel I will be charged $125. This is absurd as I do not recall signing up for this! The rep said I checked off the auto delivery and that I should have read the terms & conditions. Nutrisystem didn't even put a disclaimer regarding this cancellation charge before ordering their products. This company will take your money! Such a scam!

When signing up for this product my husband did not read the terms and conditions-that is on us. It would be a huge inconvenience for anyone to return the product. However, I still feel the cancellation fee is outrageous and will NOT recommend your company to anyone. Plus the few products he did try were not very appetizing.

I have been getting the 5 day box and find that there's hot spicy food in the mix, and I can't for the life of understand why. When I contact you I get a bunch of BS and no real answers. There is absolutely no reason for these items to be in the menu, not when there are many HOT sauces on the market that anyone who enjoys heartburn and a sore mouth can take advantage of. This is not the first time I've complained to you about this problem. I had the same problem with you when I did the 30 day program, it's ridiculous that you do this.

I think Nutrisystem is a rip-off. They offered me a discount on my first month's food as long as I promised to order a second month. When I decided I didn't want a second month, they charged me $125. I truly regret making the stupid and foolish decision to order a month of their food. The portions are extremely small, and the food doesn't look appetizing or healthy. I did contact customer service, and the people I spoke with were poor listeners and had a surly attitude. Save yourself time and money and find another diet - this one is a scam. Honestly, if their product was so good, they wouldn't offer discounts and then take them away.

I am sixty-five years old. Was in a nursing home for five years. I had eleven stents in my heart and a pacemaker. Had gone through two cancers. I was in a wheelchair for five years. I had given up along with my Drs. I moved to Missouri with my brother. I went on Nutrisystem and over the past year and a few months I have now lost over seventy pounds. I am out of my wheelchair and am now a different person. I want to thank Nutrisystem for the part it played in changing my life.

Issue resolved quickly. Follow up by nutrisystem was appreciated! Based on great customer service by Sara I will continue to purchase items from nutrisystem!

I understand that it is partly my issue because I didn't alter my order in time, but I was unexpectedly sent away on business. I am somewhere I don't have cell service and no access to a computer where I can do personal work on. So there was no way I could call or use the chat (it wouldn't pull up on my phone). I emailed because it was my only option. It took two days for someone to get back with me and by then it was too late. I live in the city so there was no one to receive my packages and no one but myself has a key to my apartment.

Olivia was very pleasant and helpful. She was able to answer all of my questions. If she an true example of your staff your company is doing something right. My only complaint is that when you press that you have a question, you only get 3 choices none of which had anything to do with my question.

I don’t want to really leave but I really want to take advantage of the autoship uniquely yours D plan and that’s what everyone tells me to do to get it for $249 monthly. If I can change to that plan for that price I would stay because I do believe it works and I don’t want to do anything unethical.

As of this writing nothing, I repeat nothing has arrived. And I don’t understand how my original order did not have everything and that I have called three (3) times and yet it is still not correct based on your emails. Who investigates and follows up with me concerning the three orders placed after the June delivery but you only show two orders?? Please have some respond or contact me.

I tried Nutrisystem and had so many issues before the food even arrived. I'm not sure how you can call 100 or 150 calories a "meal" or the fact that you have to add in your own fruits, vegetables and other food items. A meal should be the whole thing, otherwise it should be call a very low calorie entree. The customer service was impossible to fix my order that was incorrect and I was on the phone for over an hour just to cancel. I can't get them to give me my money back even though I cancelled within 5 days of ordering.

I stayed with the program for 2 months, you can check the website, order # **. When I got the next order confirmation email order ** I called to report I was having allergies to some food which I was willing to avoid, instead they decided to kick me out of the plan. The problem here is that I was charged the package anyway. I called several times to Nutrisystem and they claimed my issue should be with my bank not with them.

Three days ago I tried to change the delivery of my August order since I’ll be away until mid-month. Somehow the date of the change wouldn‘t move the month forward from July, and it registered July 13 as my next processing date. I immediately emailed, asking you to fix it, and got an automated response. Yesterday I called to follow up and found that you’d already debited my account. Vince changed the next shipment to process on August 13. Meanwhile, you have not returned the $339 you stole. This resulted in my account being overdrawn. This is totally unacceptable. You need to fix your act.

I asked about promotions and was given a generic answer. I receive “plan” promotions but not Ala Carte promotions on my Facebook page. I would like to see Ala Carte promotions on my Facebook page. I would purchase Items when on sale as opposed to purchasing items at the grocery store.

Because you double charged me, I am now getting overdraft fees charged to my bank account. I cannot afford your mistake and for me to wait 14 days for you to refund my $254 is criminal. My emails and phone calls do no good in getting my money back. You are money hungry crooks and I will definitely spread this information.

My average blood sugar readings are between 125 to 145 with my regular diet. On this plan the readings jumped to 150 up to 179. The lunch and dinner packages were too mushy, too gross in color, too salty, with very heavy flavoring of chicken or beef. Not appetizing at all.

I was very unhappy with the initial response from Nutrisystem customer service but was later contacted by another representative and was quickly taken care of to my satisfaction. I was treated respectfully instead of being insulted.

I was very pleased with to customer service and support. The food was great and the variety was unending. I cancelled for one reason, it is a very carbohydrate laden diet. Most meals are rice, pasta, or bread based. It is lacking in vegetables and meats, for my style of eating.

Once someone is your customer you care nothing about them, only taking their money. You ship orders when they aren't due, don't let us know anymore when shipment is pending and then delay a response to us for refunds (by months) so that you can steal from us. Your company is atrocious. I should sue you for the distress you cause and the general ignorance you possess.

Take a look at the menu and snacks. I ordered the Diabetes Uniquely Yours Plan not because I'm diabetic but to simply avoid the carbs and insulin spikes. I think it is near criminal to call this crap Diabetic oriented. It is mostly empty carbs and junk food. Examples of breakfast are a tiny bowl of what amounts to knock off Cheerios or Wheaties muffins sugary breakfast bars and the like. I'm also concerned about the occasional real meat that does not need refrigerated but has a shelf life of about a year.

Cancelled program via counselor. The counselor understood my situation of not being able to eat much salt or sugar. She was courteous and very professional. I appreciate the assistance she gave me, and she promptly sent via email my confirmation number. She also said I could send my last shipment back to you and that she would email me the instructions. Thank you very much. I would recommend the plan.

Your stupid website My.numi.com is NOT working AGAIN. This is not helpful if you want us to use it consistently. I am ready to give up on it & just use the book & calories from the packages & internet. Stupid, stupid, stupid... and useless!

My blood pressure has shot up through the roof, all the sodium. Father became ill, have a flight to catch today to go to AZ to take care of him. Called last night to cancel, the rude woman answering customer no service, was insistence on researching my Dad's illness. Could you imagine being 2000 miles away from one of your parents and explaining their personal illness to an robot of a human being. So I was charged $125.00 to cancel, although their webpage says $99, I guess the extra $26 was me telling this ignorant woman it was none of her business what is wrong with my Father. When I land and have some time to myself, I will be contacting the Attorney General's office out of the State they are headquartered in. As a few other people have stated, don't try to ask for supervisor, if this was an legit company, they wouldn't have to charge a high cancellation fee to begin with.

I was really looking forward to this plan. Even though the food is excessively high sodium and I'm on a strict low sodium diet I thought I'd give it a try. After the turbo takeoff week I didn't loose weight or inches. Every time I contacted Nutrisystem chat the "counselors" were very negative and gave no helpful advice. The last chat the "counselor" was very negative, gave zero advice except to admonish me because I followed my normal workout during the turbo takeoff and I didn't know that I wasn't supposed to follow my normal routine. Then she stopped responding altogether and would not answer my questions.

Nutrisystem customer service has reached out and resolved my complaint satisfactorily. I'm very satisfied with the outcome and the meal plan I selected. Thank you!

I ordered a one time order for my son, Michael ** and gave you his address of **. You sent it to my address in Reno in error. I just received it today 7/13/2018 at 10:30 am, just a few minutes ago. I have not opened it and I am upset that this delivery was misdirected. What can you do to correct this asap?

I spoke with representative Alex. He provided EXCELLENT customer service. And emailed me additional information to help with my journey. I wish I could speak with him all the time. Alex answered all my questions and he was very knowledgeable about the program.

Becky took care of me and emailed me some information I misplaced. I believe she was helpful and she was very nice. I am not losing weight like I should and she pointed out I was not eating enough food. Hopefully this will help.

The experience stars went from 1 to 4 with the 1st auto ship order. I received an email dated Friday that my order was being prepared and by Sunday it was released and I wasn't able to make any modifications online. I was disappointed since I am only on my 2nd week of my 1st order with plenty of food and little room to store more, in addition to the unexpected charge. I sent an email to customer service with this information and then received an automated email that Nutrisystem was experiencing a higher than normal call volume. I was very skeptical about my next order. Much to my surprise, Bernadette sent me an email that since my order hadn't actually shipped, she was able to cancel it. She also explained in the email about how to modify my order and move up the next scheduled ship date to when I will be ready for it. To sum it up... THRILLED!! Thank you very much!

While I was registering for a Plan, a "pop up" occurred stating that if I ordered within 50 minutes, I would get an additional $50.00 discount. So, I left the computer, to discuss the offer with my husband. When I returned I signed up for a plan plus the new offer. However, it did not appear on my Statement/Receipt as it stated it would do. I do ask that it be reinstated as promised for the current account. I should not have to wait until the August shipment. Thank You.

I am finding this diet the easiest I have ever tried. All the others I have done require preparing one’s own food. This is so convenient and I like the variety of foods. Also, some of the meals are portable (a bar) which means that if you have to be out during a meal time, you can still stay on program. I did lose about ten pounds so far as I begin my third week, so it does seem to be working.

I was confused about the available coupons and specials being offered right now. Shirley not only explained the offers but assisted me in using them. She was kind, patient, and personable. I really did appreciate her help. As we were working on the orders, she complimented me on my progress and shared that she too is on Nutrisystem. I shared with her I have been on Nutrisystem twice before and lost 60 pounds each time but then gained it back. I shared with her the current program does give us more information and assistance in understanding how to keep the weight off.

I used Nutrisystem a few years ago and had good results. A month ago I decided to try it again and this time I was very disappointed. When I ordered the system online I didn't see the small print that said "auto delivery" in the midst of all the pricing and choices. Even if I did see it I would think it meant delivery included. What it means according to Nutrisystem is you are going to receive another package in 28 days and your credit card will be billed for it automatically. That's called auto renewal or auto replenishment and calling it auto delivery is a deliberate way of hiding its true meaning.

Received a phone call today assuring me that they would look into this issue. I was assured customer service reps would be counseled on correct procedures to cancel accounts.

I got the 40% a la carte items and it didn’t take off 40% on the turkey egg and sausage 30 pack that is on your a la carte menu. It doesn’t say I can’t use my 40% off on the 30 packs just that I had to use it by a certain date which I did.

I've been a customer for about 9 mos and overall, I'm satisfied. I lost the weight, but still buy ala carte to maintain. Here's my problem. To try and save money, I wait for deals (40%- 50% off) and also Numi challenges that offer free stuff. Also buy $100 gift cards at Costco (this month for $55). Trying to get your people to navigate these orders has become a nightmare! They're not trained and getting through to customer service (is there even a special phone number for them) has proven to be almost impossible. Good product, good plan, lousy customer service, not a good business model.

Got my package with “Turbo Takeoff” in the box. Of the meals in this ALL the dinners & some lunches have meat or meat byproducts in them!! I’m vegetarian and do not eat these. When I was contacted by you I was assured that the meals (all of them) were reviewed & I was assured ALL were vegetarian meals. Additionally, since I am allergic to all bell peppers (yellow, red, & green) that all meals containing these were also removed. Below is a picture of the 10 meals I cannot eat/use from the Turbo Takeoff box. Just now went through the next set of meals: 2 selections (for total of 6 meals) have bell peppers in them. These are: Black beans & Rice. and: Mushroom Risotto.

I am a 24 day Nutrisystem client completely enjoying the journey. My calls for information have been met with warmth and were all I needed to remain on track with the plan. My results are so positive that I made a change to my plan to receive my food, earlier. Because, of the support I have received, I will do what I can to spread the Nutrisystem program.

I started Nutrisystem in January 2018, and received my first shipment without incident. I received a second, discounted frozen shipment without incident, as well. My third order arrived missing several items, which I called and which were replaced immediately. My fourth order, which included frozen items, took over a week in transit, and arrived completely melted. The last order came damaged, and the representative indicated replacement items would be sent, and an subsequent email indicated items would come in 4-10 business days. When they didn't, I contacted NS, and was advised the items were being tacked on to my next order. Why didn't anyone bother to contact me about that change?

I participated in Nutrisystem for approximately 6 months. I hated the fact after my initial 2 orders my prices went up and I continue to try to lose weight and get healthy. I was on a budget and this extra hurt. I also would love to buy ala carte certain items I love such as the breakfast muffins. You make the postage and handling on those as much as the muffins which is ridiculous. You lose me as a customer. I think these are both tactics to take advantage of overweight people rather than to serious help them.

At the moment I am unsure of the program. Mixed info as to what the meal plans will entail. Carleigh was very informative as to what meals and the dietary restrictions for my personal needs. The representative that I initially talked to did not inform me of the actual meal plan. He was also difficult to hear, his phone line was very static.

The customer service is terrible. One person doesn’t know what the other is doing. The chat is worthless. The website is so slow and the wait on the phone is impossible most of the time. They should let you know ahead of time how long the wait is. It’s anyone's guess when you call. Now it says connection lost. It’s not on my side. Just another example. At my last straw with patients the plan is irrelevant.

I’m on day 3 of Fast 5 and I’m so surprised and happy with Nutrisystem. I never expected the food to be so good and feel full. Looking forward to continuing. I had been on other diets and not been this contented with the food.

I have now received 2 shipments that were not quite right. 1st time I received the dry goods over a week after the frozen. In the dry, several were melted. 2nd one the plastic tray was destroyed. I still used it but found plastic in the food, actually by eating it. I took a picture if you'd like to see. I believe this is my last month. I am not losing any more weight than I have on my own. 3rd thing, the NuMi rewards are great. But my codes to retrieve them NEVER work! So really not a reward. Just a concept I guess.

I could not get a code to work in my order. Your team did an excellent job in resolving my issue. Especially the help I received from Beth. Thank you. I would and I do recommend your company to my friends and family.

I called to cancel within the 14 day window for two main reasons, 1/4 of my frozen food showed up thawed and my nutritionist recommended that I stop, I had emailed about the thawed food and got nowhere. When I called to cancel they kept trying to sell me other stuff and make the process as miserable as possible. When I finally convinced them I wanted nothing more to do with them they charged me $125 to cancel the plan even though I was still inside the 14 day window. I am now telling everyone I know who was waiting on my results that they should spend their money elsewhere.

The Nutrisystem counseling team has been most helpful whenever I have an issue with an order or promo code in this case. I send an email and receive a prompt reply with issue resolved the very next day. They really care about me and my weight loss journey. Thank you.

I purchase the 5-day meal kits at my local grocery store. Occasionally, I substitute foods: for example, in place of a bar or muffin for breakfast I would have one slice of whole grain bread (110 cal.) & a hard boiled egg. I wanted to know if there are recipes available from Nutrisystem for the way I am doing it. So far I have lost 6 lbs. in 3 weeks. Thanks for your help.

The first week is tough. I was hungry for most of it, but I lost 5lbs, which definitely helps the motivation! Most of the food is quite tasty, though, and the combination of the app and the counselors is fantastic for keeping you on track. It's very well organized and the counselors have been great! I wish some of the food wasn't so sugary, but overall a great program. I used to be able to get the weight off on my own, but now in my 50's, it wasn't budging, so I decided to try Nutrisystem, and I'm really happy so far. Looking forward to hitting my goal weight!

The Turbo food is just horrible. The bars are ok but the chocolate covered pretzels are melted together and when the frozen food came there were two that were out of the wrappers and just loose. I have already had this (frozen food) problem resolved. I am sticking to this diet program because it’s easy to follow. I hope to lose my weight quickly so I will not have to stay on this diet.

Ordered with 40% discount but only received 35% "discount" (which is the regular auto delivery price and NOT a discount). Contacted customer service and TWO DAYS LATER was told to phone to receive my full discount. Phoned and was told it was too late and I would have to cancel order and start over to receive the discount BUT we would still be charged $19.99 in shipping fees when we returned order. I told CS I would then cancel the entire order and membership for my full refund. Lousy website, lousy policy, lousy customer service.

Nutrisytem does not work that well. Can lose some weight but is not that effective. Also, do not allow auto delivery at all. If you decide that you no longer with to pay $500/mo they will keep billing you. Even if you request they stop. Best thing to do is not use Nutrisystem - it is a RIP OFF!!

This Issue Has been Resolved, with one of their counselors! She has BEEN WONDERFUL – I Am Going Thru A REALLY TOUGH TIME RIGHT NOW, In A Personal Matter! I Have Really appreciated Sarah, she couldn’t have been ANY NICER OR MORE UNDERSTANDING.

Stephanie was very helpful and pleasant to deal with answering a few questions I had before starting the Turbo takeoff. She also offered to email a list of foods so I didn’t have to keep flipping pages in the tracker. It was received while we were talking and will definitely make things easier to follow. It’s good to know a counselor is so readily available too.

Thank you for the quick response to my issue. The problem was solved as I requested via email. My experience with the company has been mostly positive. I hope to lose all the weight I need to with Nutrisystem, and will be taking advantage of the counseling service.

Customer service is not their priority. During the diet it takes them 10-14 days to process any order including a la carte orders. They offer an expedited processing for $15, but that only means they move you to the front of the line and saves you 5 days, but delivery is still 5-7 days ground. Anything ordered has hidden automatic renewals, even when the one time button order is clicked. When returning unwanted product they give you a RMA # and claim your refund will take 7-14 days to process once received. Newsflash: they do not process the refund until you call. They do not use nor accept the RMA number and you have to provide the tracking number of the shipping company. They do not even use their own number to verify. Make sure you keep the tracking number from the shipper. They received my package on the 20th of May and I called on the 25th of June. I am still waiting for the credit to appear on my account.

Very happy with the overall program. Easy to do, good support. Good food plan. I like food delivered too. I will add an image when I look better. Need to lose weight. I was trying to develop my own diet eating regular food and actually gained weight. Also was ill and lost a little weight. The program tied my needs together for me. Thank you.

I called trying to cancel but was talked into giving it another try!!! Don't waste your money because they didn't refund me any 30 days when I told them it has not worked for me. Only lost 3 lbs. Now an email said o well the return funds only applies to certain agreements and must be requested within 14 days of program start.

The dinner portions were not adequate enough. More food is given with weight watchers or lean cuisine. There was nothing said about a cancellation fee if you don't take a second shipment. Your discount is a gimmick and sooner or later ConsumersAffairs will investigate, when people start to complain.

Stephanie ** was very helpful in answering my questions and very responsive in concern for my questions. She was courteous and professional. The materials she sent me will be very helpful to me. I was pleased with her response. Thank you.

Your response to my request, by email, is a few day late. I was out of town when my order arrived on 19 June 2018, which I had requested it be shipped after the 19th, and when I returned the frozen food had thawed and apparently is ruined. Your customer service, response time, needs improvement.

The lady who helped me was wonderful! I never could have gotten what I wanted without her help and knowledge. She also recommend I talk to the nutritionist because of my food allergies which was very important to me. The whole experience was great and no pressure. Can't wait to get started!

I didn't realise I was on a maintenance diet. Marquita is sending me info that will help me lose weight. The information in the SUCCESS diet was confusing. And not helping me. I think this new diet with all the little squares and not knowing the calories could be a lot easier. All I have done in 3 days is gain one pound and lose one pound.

I canceled this 02/12/2018. I repeated the cancel of service several times after that. Just could NOT get Your people to cancel out this Service. I'm Not paying anymore. I went North in May and You continued to send Product to FL. I had to hire a person to mail back the package You sent. They throw away the frozen package because You would not take it back.

Olivia was great taking my order. She also gave me great advice about planning my own meals. Making sure I have all the appropriate food items for the meals. Also sent me an e-mail giving me food list. Thanks.

I spent most of my adult life around 125 pounds until 5 years ago when my thyroid stopped functioning normally. This led to a lot of weight gain very quickly. After 4 years of trying to lose the weight myself, I gave this program a try. I have now lost 50 pounds in 7 months. I would, and have recommended the program to others.

I tried this program and became very sick. I had stomach issues the entire time from bloating stomach aches and dysentery every day multiple times per day. This is a very unhealthy way to lose weight. I called in and cancelled my order and they charged me a cancellation fee on PayPal and I did not authorize the transaction. They also said initial that I could keep the food when speaking with the first customer service rep.

Some of the dinners don't taste very good, especially the supposedly Italian flavored ones. The Italian sauce is bland. I tried to not re-ordered the ones I didn't like for my 3rd shipment. The "baked" bars are not very good either. But I like the structure of the system--I don't have to use a lot of self-control.

I had zero weight loss and wish to discontinue membership. I needed the discount of the auto-delivery to afford the program. I am not allowed to discontinue a program that is not working at all for me and cannot afford with no results.

They sent me a list of the included in the Turbo package. That amounted to 21 separate items, most of which were either a breakfast bar, or muffin, or a lunch bar, dinners were a list of Meals ready to eat some were like Military Meals ready to eat. But no one every called me to talk about the issue. They did not respond to my last entry which is fine. From what I can see this company is more about making money, and really don't care about customer service. I will do my two months and then go back to Healthy choice meals,if they treated me better they very well might have had a customer for a long time.

I have to say I was quite pleased when I lost 30 lbs. I never would have been able to do it on my own. I'm on disability, was unable to do much. I only got worse sitting around doing nothing. I saw a picture someone took of me, and I knew I had to do something.

Received a letter along with the order stating that my frozen foods would be shipped separately. Box delivered afternoon on 5/31/2018. Called 6/15/2018 at 9:59 AM. Person on phone said my order didn't contain frozen foods. Said my next order could be changed to include frozen food. Based on the quality of the instant soups, cheese puffs, popcorn snacks, instant oatmeal, the value isn't there. Asked to cancel, told a charge of $125 will be added to my card because I had selected auto ship? and I called 10 hours too late past the 14 days and to cancel for free. So they don't hold to a written letter saying my "frozen food will arrive separately" but insist on charging me $125 for cancelation for claiming I signed up for auto ship on the website.

The customer service gentleman referred me to the dietary counselors for help. I emailed them and received 3 emails within an hour. 3 items had almonds in them and I am allergic to almonds. So, 3 replacement items have been ordered. Super fast service! I am thankful for everyone’s help in this matter and will recommend Nutrisystem to other friends.

Upon receiving my second shipment of frozen food, much was lost because no dry ice had been packed, as it had been previously. I called Nutrisystem requesting a credit, which they would not process. Instead they said the only recourse was for them to resend the order of frozen food. When the order was resent, it wasn't the frozen food, but instead the dry food. The company's attitude was one of indifference to me and their follow through to a mutually agreeable conclusion was pathetic.

My order of Nutrisystem was stopped, food never shipped to me, never received reimbursement of funds back from you. Can you help make this right? To summarize, monies were taken from my account, food was not shipped to me at my request, refund never was never deposited back into my account. What do I need to do to get my money back?

FYI I am 81 years old, a male and an RN still working. I found myself at 202lbs when I needed to be about 170lbs, started 3 month ago and so far have lost 17lbs. My experience has been: the whole thing is about learning food selection and portion control otherwise you will lose the weight and put it right back on. Most of the meals are good, one or two have been not so good and a few have been excellent, but they are providing you with a lot of variety and all and all the food is satisfying and convenient. Several people that know I am doing Nutrisystem have talked to me and one of the main concerns seems to be about the cost. It works like this, you are buying most of your groceries just one time a month, you will still need to buy supplementary vegetables and a few other things but in my case once I deducted junk food and fast food meals I probably am spending less.

I am trying to help my husband lose weight instead of having any surgery. Dawn was very helpful today when I spoke with her. I just pray to God that I can help him with his weight. I am worried and scared that I will not do it correct and he chooses the latter. Thank you Dawn.

I was very happy with the first two orders I received from Nutrisystem and have been losing weight at a regular pace. As with anything we eat, I didn't care for some items and liked others very much. On Friday I received an email saying I had through Sunday to customize my next order which would process on Monday. I was not able to go online until Sunday evening. Last time I customized my order I had to have assistance because my profile didn't show an order scheduled. They said I had multiple profiles set up so they corrected it. This time when I went online, same thing - no record of a pending order. I called and emailed but could not get anyone to respond. I listened to hold music until just before midnight when I gave up.

I received my first Nutrisystem order on Saturday in hopes for it to be a positive experience. Unfortunately it started off terribly. My first shipment came with dry food and ANTS! I've included some pictures for you to see. I figured maybe a package opened within the box, which might have attracted ants along the way, no packages were open instead there must be ants in their facility, which is how the ants got in there. Needless to say this has made the food delivered even less appetizing than I expected.

The person that responded to my email inquiry was helpful and polite. The person that answered the phone yesterday when I called was the exact opposite - she was rude, unhelpful, and extremely frustrating. I had some questions about customizing my order when I called, but she was so rude in the first 30 seconds of our call that I didn't want to stay on the phone to ask her anything else. My experience so far has been like that - either the employee I speak with is extremely nice and helpful, or the exact opposite.

While my inquiry was responded to very quickly I am discouraged that Nutrisystem uses artificial sweetener - not aspartame but sucralose is the same hazardous ingredient to the body. I did ask if there is a menu plan with items that do not contain artificial sweetener but have not received an answer. I’m thinking if I avoid desserts I will be OK but don’t have an answer.

NuMi - This app does not work on my phone. I don't have the most powerful phone and I think other things are taking up all the memory. Doesn't matter I guess, because I don't plan to use it. Too much of a pain in the **.

I called the counseling support line this morning and spoke with Sarah. She was FANTASTIC!!! I work overnight and was struggling with how to eat on my schedule and she gave me very supportive guidance, giving me many suggestions on how to adjust my Nutrisystem meals to be most beneficial for my weight loss progress as well as some great recipe ideas. She also emailed me a grocery guide which will be very helpful to me.

I would never do business with this company again! You said I chose automatic refill. I did not select this option. You evidently must deselect this option otherwise it is selected. Had I been notified prior to your shipping my second order, I would have cancelled. This again shows that you were deceptive.

Tried the diabetic plan but my blood sugar numbers dropped significantly so program did not work for me. I cancelled my 2nd shipment because of this but was told I would have to pay the $125 cancellation fee because I had to do 2 months. I ended up having to pay $152 to cancel. The whole experience was not a good one - didn't lose much weight, my blood sugar numbers dropped too low (50 at one point) & I had to pay money to cancel the 2nd month shipment.

NOBODY told me there was a 14 day time limit to get refund. It was suppose to be after a month on the program. I did everything just like the program said. I called at the time and said I didn't lose the weight. Said I go for another month total loss was 8LB. Not happy and will not be happy you lied and cheated me.

I spoke with a customer service Representative Bernadette, who assisted me with my questions and dietary concerns. She did an outstanding job of answering my questions and concerns. She sent me an email with information to assist me with making the proper decisions. I hope everyone has a positive experience like mine.

After posting my concern about the issue I was having with the Nutrisystem app, a NS representative called me directly to discuss. As with many interactive Apps, there are some technical limitations. I appreciated their caring enough to call me and we ended up finding a work around. The rep was terrific! I love NS and it is my ‘go to’ program when I need a little support with weight loss.

Reviews state that their product is wonderful, many a success story has been written. However, a wonderful product is practically useless if a customer struggles to obtain it, to the point of frustration. I've attempted for 3 days to order through the website, only to be consistently frustrated by a web page that is horribly slow to load, and can't complete an order as the site simply is broken. So, I attempted to order through my smartphone, which is an awkward process at best, attempting to navigate through a tiny screen.

I informed them that I could not do the dried foods due to a digestive issue. My doctor explained that it was no doubt a preservative being used. I have continued to try and reach someone via phone or chat. I finally sent an email which responded stating I needed to contact customer care. I tried that. No luck so I called the number to cancel the deliveries for now. I told that operator and she transferred me to customer care. Before doing that I told her I did not want to be left on hold. Didn’t matter. I was. I was only supposed to get frozen food shipped but lo and behold I got dried again then I emailed again. Got a response telling me it’s too late to return the stuff.

My experience so far has been wonderful. My order was easily placed and shipped to me with great packaging. I have to say that the food is quite good and filling. I appreciate the helpful information that is both emailed and included in my shipment. Customer service has been very helpful and timely. Overall, I couldn't be happier with my decision. Thank you!

This is a very good meal plan. I am very happy with my results and feel I am losing the weight in a timely manner. I am excited about the way I am feeling with the weight loss. I am going to tell my friends about how good the food is.

Not listening when I say cancel the plan - I called as instructed and was on hold for over 10 minutes. I like the plan but the difficulty of stopping the plan is a dealbreaker. I'm not wasting any time calling in. Very unfortunate as I have recommended the plan to several friends.

I tried Nutrisystem and found it did not work for me. When I tried to cancel, the gentleman I spoke with told me I could not cancel because I had committed to 2 months. I explained that 1200 calories was not enough for me because I work out. He said I could "add food" to my monthly plan. Mind you, a month of food is almost 400.00. I was having a very difficult time affording that, much less justifying it when I stayed starving! He proceeded to ask me how much my grocery bill was. When I told him my personal bills were none of his business, he became very defensive. He was rude and argumentative. Almost to the point of yelling over anything I tried to say. Needless to say, I am very sorry I tried Nutrisystem. In my opinion, it is a racket. I should have listened to my husband. He tried to warn me.

I have tried repeatedly to contact customer service over the last 2 weeks and have been unsuccessful. I received a coupon code in April for 25% off a shake order and it wouldn't work in May when I tried to use it. I have called and never got through, emailed several times and tried the online chat. Very discouraged.

Ordered $331 on April 2018 custom meals. Some are good, some tasted horrible. They automatic charged me another $331 in May for auto-order, fine, I did not read it careful from beginning. Then I had to call to cancel auto-order because I could not do that on my account with them, I could only delay order instead. Called, they said order already placed, can't cancel. Fine, I said cancel the next one and remove me from automatic order since I want to choose whatever I like and whenever I want to buy.

Was very unhappy, which you already know. Will be talking to my lawyer again, about the extra $125.00 charge. I will be sure People I know don’t fall for your deceptive program. I did everything as was recommended, and I’m very active at work, and at home.

I was charged about $30 more on my 2nd order than the 1st. I asked customer service twice why and never received a response. I've been on this program over a month and not lost anything. I requested to cancel my subscription in writing, which should be much more official than verbally and was told I had call to cancel. That is ludicrous and a waste of my time. I shouldn't have to call and be pressured to keep my subscription especially if I'm not successful with it. I'm not happy with this entire experience.