Nutrisystem Reviews

I tried Nutrisystem for 1 month using a coupon I received through email. After 1 month I wanted to cancel because it was too expensive. I called to cancel and a very pushy retention phone sales rep told me in a very rude way that I had to pay $125 to cancel and that the reason I got the quote/unquote discount was that I had actually signed up for an auto ship program and cancellation is $125 fee. It total BS. For food that is ridiculous and falsely advertised.

I spoke to a customer service rep who was very helpful and patient. She checked to make sure I received the tracker and e-mailed me one. She also checked to see when I would receive my frozen foods. Thank you, Jackie.

I was sent a company selected order for Type 2 Diabetes. My glucose level rose and I learned they had 65+ products with low levels of sugar under 5 g and I had well over 65 with levels 8, 9, 10++. It did not make sense and finally after weeks they took back some items and offered a credit. I appreciate the effort to make it right but I am better off just buying select items I want at a grocery store that carries the products. The food is very good and have no complaints there.

On February 28, 2019, before my automatic shipment was to ship. I emailed your customer service to inquire about making some changes on my shipment, as some items I did not care for, and if I am paying for this food, I believe I should have the option to make changes to items I like. As I did not receive a response from my email inquiry, I went on your site and made the changes I wanted and thought all was good, and I was happy. Then, finally on March 5, 2019 AFTER my order was shipped, I was advised that I was unable to make changes to this shipment and if I wanted to for my next shipment, I would pay for it! Seriously? So, I promptly emailed back stating that I am cancelling any and all future automatic orders. I also had referred people (one of which I know contacted you) that I now feel I should warn them of this lack of customer service!

I am a veteran of Nutrisystem. I have used it twice in the past 10 years. Both previous experiences were successful. I lost 65 lbs. the first time and more than 70 lbs. the second time back in 2015. I need to lose some 40 lbs. to get my BMI down to .80. I need both knee replacement surgery and that is the requirement. No problem - I called my old friend Nutrisystem and noticed they have multiple plans. OK, I selected the basic plan. The costs listed on the website is $10. change per day. I attempted twice to order online and there were problems with the website response time and I could not get a confirmation on the order so I cancelled and phoned the 800 number.

I've been on Nutrisystem for about a month and a half. I've lost 19 lbs so far! My biggest problem with losing weight was always that I don't have the time to do all the meal prep that other diets require, or if you try to do it on your own. I read all the reviews before I started and while it is a bit costly (the only reason it's 4 stars instead of 5) how much would it be worth to you to lose 20 lbs in 45 days?? Once you are successful on the full plan you can step down to less expensive plans and start replacing some of the food with food of your own.

First order has been unsatisfactory. Frozen items arrived largely thawed. Dry items have not arrived. Phone service awful— 40 min wait on hold, then told their promise of full refund requires return of the dry food (WHICH HAS NOT ARRIVED). CATCH 22??? The sad tale of runaround continues. Needless to say I will be disputing the transaction with credit card company.

I called to talk about my order. I got Cindy a counselor. She would not listen to me. She was set on telling me about my order and all I wanted to do is make a new order and she would not let me so I asked for a supervisor and she said she could not transfer me to a supervisor so I hung up.

I was told that there is a 2 weeks refund no questions asked. Today I received someone else's package. Customer service told me that now I have to sit home all day waiting on the FedEx guy to reject the package. They will mail me a label for the other box which I have to take back to the FedEx office and I won't get a refund. It's very strange that I was charged $399, received a packaging slip for $236 and now I am stuck doing logistics and nobody is willing to even introduce themselves. I would absolutely recommend thinking twice before ordering anything from these rip off company. If I provide my name, address and my credit card information and they don't even willing to give up their last names after robbing it's completely unacceptable.

Nutrisystem does take customer care very seriously - they reached out to me and explained about the new configuration of the program (2 flex days vs 1 flex day in the past) that I wasn't aware about and offered a credit toward next offer to make things right. Appreciate when a customer service person goes above and beyond to a concern. Happy to add a star to the rating.

Works okay, but tired of eating same thing all the time. Learning to adapt and buy and prepare my own food. Would be cheaper and better. Buying the food does give good ideas to go by. I have learned how to eat now, so it's time for me to save my money. Microwaved foods are unhealthy, for us. Freshly prepared is much healthier. I'm thankful this gave me a guide to go by. Now they need to change commercials, for normal people that aren't looking like a certain body image. Last thing we want to see is underdressed people.

First, I am not at all displeased with the agent who responded. She did only what she could. Company policy prohibited any other answer. I do not like to get shakes in my automatic shipment and since they are required for auto ship, I will probably cancel my auto-ship before the next one comes up for shipping.

Second month of food was messed up by warehouse and sent someone’s else’s order. Upon verification with customer service I was advised will be receiving vegetarian meals soon which was weeks ago. Payments were made with credit card and paid to Nutrisystem while still yet to receive food. Called in customer service yesterday just told, “We are so sorry.” They had issues with Reno Warehouse. One can’t lose weight without food if only meals were shipped on time. All this issues can be verified for payments, time when last order was shipped, call logs. Pathetic Customer Service.

I have asked a simple question to customer service. There should be a simple answer. Walmart carries the attached item. I do not see it on your website. Customer Service always points me to a generic 'A La Carte' page which doesn't show the product or answer my question. Do you carry the product on your website or not? Or is it only available through Walmart?

I decided to give your program a try... you state that I had two weeks to cancel. I received the food and was not pleased with the taste nor did I understand what I was supposed to do. I called multiple times and was encouraged to continue. I was still at a loss on how and what to do. Some of the reps just kept saying... "ok I answered your question anything else?" That is when I decided not to continue I called CS again. I was told by multiple reps that I was not within the two weeks and too bad.

I am disappointed in the amount of food I am receiving based on the same price I paid back in October 2018. In October I was receiving 24 meals in each category (48 snacks). Now for the same price I am only receiving 20 meals. Totally unfair and pricey. I will cancel after 2 months.

She was fantastic, a big help. Thank you so much. It's so confusing in the beginning. She walked me through it and sending a menu for me to sample after this looking it up. Thank you, customer service. I feel so comfortable calling for help.

Thank you so much for your quick responses to my emails. It has been a huge help. I haven’t lost the 13lbs that they advertise on tv but my diabetes numbers are much lower. I have only lost 8 pounds in a month and a half. Not sure why. Thank you again.

Difficult to find veggie receipes as I have to go through many to even find one through the Leaf. Would be good to be able to search by vegetable rather than go through the entire category of sides and snacks.

Food arrived completely thawed yesterday. No coolant left. I will discard. I hope the replacement arrives soon and in good condition. My other dry orders have arrived in good condition. One other is on the way. I don’t think I will order any more frozen food.

You changed the snack bars without notice & without my permission. You kept me on hold for over 20 minutes and then did not respond to my email for several days. You spend millions of dollars on advertising to get people into your program and then you treat people like me badly. SO I canceled and will find another diet program, perhaps one that is more consumer oriented.

My husband & I signed up for 2 Uniquely You Plus - monthly auto-ship programs free shipping. We got 30% off (I've seen commercials for 50% each order if signed up for auto-ship). Also, we were promised a few extras like cookies and something else - didn't get them. And next months order has $20 shipping?! My husband called in that we got 2 or more of something and missing 2 or more items (we are having the missed sent).

I am almost done with my first week. So far, so good. I had many questions about starting the second week. Called and spoke to Becky. She was extremely helpful and very patient with me. She also sent me sample menus and shopping lists to follow. Was a little more comfortable with starting week 2.

I was having a hard time choosing mine and my husband’s meals, so I made a call to Nutrisystem’s counseling line. She was extremely helpful explaining what I was doing wrong and helping me with the correct way of ordering my food.

Eat the food and lose weight. That is all you ever hear. I was sold so I placed an order for a 28 day plan. The problem? You only get 20 days of food. You see (as I was told) for my benefit I get flex meals, that is two of each meal and snack per week that I make my own meal. So the 28 day plan is truly almost a 3-week plan. Yes they do mention flex meals but unless you read closely and pay attention you might think you are getting a full months worth of food. The site tells you $12.50 per day, but the real price is $17.50. Returned everything and learned a valuable lesson.

The price is outrageous. The first thing that is ridiculous is that you only provide 1/3 of any meal. NO SIDES. Why can't you send a full 3 course meal for frozen dinners. Then the price is really too high. Then you only provide 24 days OUT OF 31 total, so there are not 4 days on your own, there are 7 DAYS on your own. This program is HORRIBLE!! WAY OVERPRICED!! And it does not work. Like all diets, it stopped working.

UPDATED ON 05/17/2019: Responder simply is passing me off to someone else, not really helping. Why don’t they simply forward the customers email to appropriate department, instead of telling customer to call? Then the person authorized to help, can actually help. Just pass the buck with the hope the customer will give up. Poor service as usual with Nutrisystem.

Hello. I second order was missing two frozen items. This was the second month in a row that my order was missing items. I contact NS via the counselor email expressing my frustration on February 8th. I received a response on February 12th saying they would resolve the issue. The issue is still not resolved and the items were never shipped. This is completely unacceptable and has caused me to shop around and look for a new meal plan service.

I tried Nutrisystem a year ago. I was able to choose my own foods but they looked and tasted nothing like the pictures or the commercial. I was very disappointed at the quality. Many of them you added water to. The shipping was good but the invoice was very difficult to decipher so it was hard to tell if I received what I ordered. I was always hungry and did not find the meals satisfying at all! Also, my schedule did not allow me to eat 6 times a day and they had no workaround for those of us in that situation. I stuck it out for a month but did not lose any weight. At this point when I called to cancel I was told I did not qualify for the money back guarantee. Based on the food and lack of success I feel the commercials show a VERY different view than the reality. While I am very disappointed that their claims didn’t happen for me, I also realize that perhaps this particular diet isn’t for my system.

I am cancelling my order because my husband and I are changing to a plant-based diet, with no eggs, milk nor sugar. There are not enough food choices on Nutrisystem to accommodate that diet. I am disappointed. When I re-signed up for Nutrisystem, I did not understand I would be charged $100 plus if I did not make a second month's order. That leaves me with a negative impression of Nutrisystem.

I cancelled my Nutrisystem Uniquely Yours program today after being on the plan for a year. After following the program to the letter during the first 3 months, I lost nowhere near the weight or inches that the program touts. But I stuck with it because I thought I must be doing something wrong, I'll do better. Well, after a year of this "food", and losing only 12 pounds, I've had enough. The bread product on some of the foods (breakfast sausage/egg "English muffin") is not bread at all... I have no idea what the material is. Tasteless, weird texture, awful. The wraps, no matter how I cooked/seasoned it, are inedible.

I signed up for Nutrisystem and ate their prepackaged food the first few days, along with a lot of vegetables. In two days, I lost 6 lbs. which I thought was rather excessive. When I looked up the total calories for each day, I was eating about 1,000 calories, which for someone the weighs 235 lbs, was like fasting. Regardless, to lose 2 lbs per week, they claim men should eat 2,000 calories. I decided that I am going to count calories and sodium each day, write it down, rather than follow Nutrisystem plan religiously. I also tried to cancel my auto-delivery for the 2nd month, of which they told me that I would get hit with $150 cancellation charge since I ordered online. What!! That shows me right there, they do a great job of marketing, and don't care about you or your health!

I ordered four (4) peanut butter cookies and received only one. Your return message mentioned either receiving the items or providing a credit to my next order. I request that you credit my next order for the three missing peanut butter cookies.

I received this order and it was totally thawed. I called Nutrisystem and the counselor I spoke to helped me tremendously. She told me to throw the order out and has ordered a replacement. I did 4 stars because I was on hold for nearly an hour. That is a problem. You need to hire more people. The people you have are great, but please hire and train more.

Of course you can order online but to cancel you must call between specific hours. The food was sufficient & good but I didn't lose a single pound nor have I noticed a change in the way my clothes fit. If I were even a little on the fence about continuing my order I have been totally put off by having to call to cancel during specific hours. There are programs out there that do not require that.

I am very disappointed with the lack of customer service regarding the issue that I have had ants in my last 2 dry food shipments. Not only did I have ants, now I had to pay an exterminator to get rid of them. I have no assurance that my next shipment won't have the same issue. No one has contacted me regarding this issue. I believe there should be some kind of reimbursement for the exterminator I was forced to hire due to Nutrisystem's negligence.

Positives: Nutrisystem works and it is easy and delicious. Negatives: Nutrisystem is slow weight loss, you will probably give up before you reach your goal because you will get sick of the food. Tips for Success: Add nutrition to the program, add vegetables to every meal and snack. Add high quality protein too. Add a fiber supplement to keep feeling full. Add spices and herbs. Buy extra to serve to your family when you are having a day where it is hard to stay on the program. Add exercise AFTER you've lost about 20% of your goal because it is hard to eat a restricted calorie diet when you're burning more calories and you want to eat more food. How to be Successful: It is a mindset. Think that Nutrisystem is supplying all the junk food, you have to supply the high nutrition food. When you have to add food, you add only nutritious foods. You don't add any extra junk.

My chat with Emily ** was extremely positive as she was very helpful and provided exactly what I needed in a timely manner. I was expecting this to be a longer process. Thank you for the help! P.S. I wish the packaging of each individual product within the fresh start box was labeled as “week one”.

Nutrisystem has a lot of convenience with their product, which helps remove some of the mystery with calorie counting. That said, there seems to be inconsistent messaging with near-constant upsells in your purchases -- why would someone who is trying to lose weight need to be asked no less than 4 times to order additional food and beverages?

I ordered program. They said to make shipment faster $14 which I did. I ordered on 14 and first part shipped on 14 and said arrival should be 19. What did they do? Send it by boat from China? The frozen not even processed yet on the 16! If frozen takes six days to get here that is not satisfactory! I want to start as I am going to be traveling to Italy and want to do the program before I go!

I enjoyed Nutrisystem and did lose 15 pounds with a goal of 30. Unfortunately, I grew tired of the food and slowly started eating more of my own cooked food. Your system does work. I just got tired of eating the food and went back to my old ways. I did, however, learn the importance of added vegetables for nutrition and fullness, I just am lacking the willpower to follow the strictness to reach my goal.

I just completed the first week on Nutrisystem. I would like to suggest that you put storage information on all your boxed meals. The beginning week box had mac and cheese with turkey sausage in it and I put it in the freezer to be safe. (It took six minutes to cook). The mac and cheese which was frozen took 4 minutes to defrost when I prepared it in the microwave. My microwave works fine with other meals you have. In the interest of safety, I would like to suggest that the boxes or at least a separate sheet contain directions for storage. Even the plastic containers with beef stew, etc need explanation for safe storage.

You require a verbal confirmation that I would like to cancel my subscription but your phone system is not recognizing the option selections when pushed and I tried from both a landline and a cell phone. Simply asking you to call me in an email - I was told that cannot be done. Great customer service, not!

Dominique was so helpful, professional, and patient! I am back on track with the NuMi app. I truly want to say Dominique like Tora are both the same and they are an asset to Nutrisystem. Tora helped me with making the food plan and making it comprehensible! And Dominique helped me with NuMi which was confusing me. Now I understand it! They both explained the importance of the correct power fuels and smart carbs. I am so thankful for their assistance. I finally feel like I have people on my side in my struggle to lose weight.

DO NOT BUY NUTRISYSTEM! The food does not taste not good and does not come as advertised, it does not work with weight loss, definitely not long term, and they charged me $125 TO CANCEL MY SUBSCRIPTION!!!! TERRIBLE Customer Service!

I started this program with an open mind and stuck to it the first week without one deviation. I was hungry, exhausted and had nagging indigestion that wouldn't subside. I started the week off with a four day long headache, and by the end of the seven days was really tired of everything chocolate. If you don't like chocolate...this might not be the diet for you. The second week started with a moldy blueberry muffin and bbq chicken paste that I could NOT bring myself to eat. After researching moldy Nutrisystem food online, I found that it was a common problem and was afraid to eat any of the pastry items. Once the bars ran out, I found that I couldn't bring myself to eat any more of the pasta items, or microwaved sandwiches/hot pockets. The indigestion continued and I eventually gave up on the whole plan. Today I received an email notifying me that I had another 4 weeks of food scheduled for delivery...which I was unaware of. I called to cancel and was charged a $125 early cancellation fee. This program is a joke. I have two weeks of my original 4 weeks worth of food left... It's up for grabs. :)

I'm disappointed that I haven't lost more weight. Some of the meals are not appealing to me. I have a very sensitive stomach, however I hope to stay with the program to see if it can work for me. The staff has been quite helpful.

NEVER received email giving me the opportunity to make changes to menu items. Received email last night at 10:56 PM saying the order was shipping in the next 4-10 business days. Called to ask why I was not given chance to make changes and was told cannot make changes now. They are in a rush to get your money and could care less about customer service. So I cancelled and I am through with them forever!

Moldy Cinnamon Streusel Muffin put me off! Seems there's no Quality and Condition checking before they release or distribute the product. How can we say this would be an effective weight loss assistance if even just maintaining the condition of the food is not handled properly. How much more the weight loss... Or that is the part of the program? Surprising the customer with "moldy food" so we lose appetite?

Customer service was very helpful. Helped me with planning my second week of meals. Including snacks and flex meals. I really appreciate her help and suggestions on understanding the complete program. I lost 5 lbs in the first week. Thank you.

I called to get help with my program since I’ve been stalled for 6 weeks. Audrey was very helpful, providing several strategies I can try and sending me some additional support materials. She is amazing!

I decided to give Nutrisystem a chance when I saw a Groupon for their core plan that included all my meals for 5 days out of the week. I was so excited to get it until I received the box. The dinners included pizzas which are basically lunchable Quality and other stuff that is even worse. I tried one of the lunches for work. It was like rice and something else and it was by far the worst thing I’ve ever had. The snacks were not anything special either. Lunch bars were okay but I can go to the store and buy myself a protein bar... Now I have all this food sitting on top of my fridge that I’ll never eat. The only thing the food would be good for is if we went to nuclear war and needed something that could last in bomb shelters. I’m so upset that I spent my money on this junk.

After four months on the Nutrisystem plan, I achieved my weight loss goal and decided to cancel future orders. There is actually a phone menu selection number for cancellation which promptly connected me to a customer rep. He said he could help me with cancellation, but he had a few questions first. After the first question, I told him I didn't want to answer the questions and just wanted to cancel the orders. He said he would not (could not?) cancel the order unless I answered the questions. I repeated that I would not answer his questions and asked again, to cancel my order. He said, "no answers, no cancellation." I asked to speak to his supervisor. "There is no supervisor available" he replied.

I was excited to start the program, but when it finally arrived the box was missing many items, including the 7 day Fresh Start. I again had to wait and the order came through. Eating the food was hit or miss, some almost edible and others bland. The great shakes were chalky, not good. The ads on TV are misleading. When I called to cancel I was told there was a charge to do so, I could extend for 2 months and up to 6 but had to do it every 2 months.

The consumer experience team made things right. My questions and concerns were addressed. I have also been issued a full refund including shipping costs. Thank you for turning my negative experience into a more positive one nutrisytem team!

Hello, I wanted to let you know that I received the free 5 Frozen foods you offered. As I noted in my response, I choose the Turkey Medallions and Chicken Parmigiana once again to see if the first batch was just a fluke. Well I am here to tell you it was actually worse. Let's take the Turkey dinner as an example - the photos on your website and on the box CLEARLY show 8 FULL size medallions. When I opened and cooked the dinner, there was 1 medallion and about 4-5 PIECES that made a total of AT BEST 3. NOT EVEN HALF of what you show...

I received a one month order as I am a new customer and had absolutely no paperwork other than shipping Qty. How do I get started what grocery/veggies to buy with meals, The tracking sheet I had to ask for had the package initials NOT KNOWING what the initials meant for. Poor first step...unhappy as the boxes set awaiting instructions.

Most foods good and worked. I lost 30 lbs. I tell people that it works!!! I personally did not care for the chicken chunks w/ pasta. Too mushy. The chicken disc w/ pasta was not my favorite either. Enjoyed the lunch wraps; especially the beef one. My 1 question. I was ordering the chocolate shake, 1, + talked into ordering 2. Ok... then advised I would not pay for shipping if 6 were ordered. I did order 6, received 6... I guess I was mislead when charge was full price and no 40% discount. $240!!! Sorry to see full price.

I signed up for Nutrisystem thinking I was getting a 1 month supply. When I realized that it was an automatic month to month plan and that a new shipment was coming I decided to stop it. I was told by the company that since I was cancelling before the second shipment that I had to pay a $125 cancellation fee. I asked to speak with a supervisor and was told that was not possible. When you sign up you do not realize that this is the deal. The entire website states money back guarantee. But nowhere do they say that this is if you return within 14 days. When I asked where that was I was told in the plan and FAQs. This is not right. This information should be stated up front. My business is lost to them but I hope with this note others can be warned. Do not waste your money and be careful what you sign up for.

Can't get a person to talk to. The phone numbers I have been given have no option to talk to live person. The Nutrisystem person I finally did get a hold of last week was very rude. Nutrisystem sent me & charged me for 2 orders! She did not help at all! Basically, she told me "tough luck". I am about to cancel but if somebody could call me at **, please.

I started in July 2017 on my weight loss. To date I have lost 35 lbs with about 25 more to go. My first plan was the Core, but I just changed to the Success Plan with weekends off. I am very happy with my success which started with wanting to lose weight before surgery. It really helped in my rehab and overall I feel much better. Thank you Nutrisystem.

I have used Nutrisystem 3-4 times over the years, and it has improved over the years. The food is, of course, not as good as real food, and one has to sample several things before finding the ones that are good and meet one's palate, but what works for me is the portion control and having a plan to follow. Also knowing that if/when hunger hits, there's always something still on the daily list to have. The service is good and convenient.

Nutrisystem is wonderful. Very happy with not only the food & program, but customer care as well! Every time (other I have reached out (other than once) all reps I have been in contact have been superb professionals at assisting with any questions or problems. Only one time (out of several contacts) did I experience one male that was short/rude and/or unhelpful. I highly recommend this company to everyone I know.

Your email said the frozen was to be received today... not received, again! This was a replacement for a spoiled shipment that took in excess of 4 days last week. You have a problem with your shipper!!!! Frozen food must be received FROZEN!!!

Restricted physically, and 71 years old. January 17 I started at 242, February 3 now 229 pounds!!! Fast start loss was 7 pounds. Now loss about 1 pound every two days without exercise. Anxiously awaiting this month shipment. So much food!

Contaminated food container. Sara was unbelievably helpful. She listened to my concerns and made things right. She should be held up as how to deal with a frustrated customer, even though the issue was from a third party vendor. She also was prompt on the chat responses, which is not always the case for some companies. Thanks Sara!

Updated on 02/11/2019: Thank you for replying. No I will not return anything. The product was working to reduce my weight. My point was the person we dealt with behave like a con artist and unfortunately this type of behavior causes me to react. I repeated over and over that I did not want more than one month supply. I will be traveling for 30 days and that’s the reason I did not opt for the second food order. He said they would do the selection. He said that I would not get the discount if I only ordered 30 day supply. He said if I select the food the discount was not available. He said the company recommended that the first-order be selected by them. He repeated at least three times... When I get my order I need to contact Nutrisystem to cancel any further orders.

I spoke to TIM to tell him about the auto delivery that I had apparently misunderstood. At that time I told him the OFFER was to include Probiotic Shakes AND A SHAKER to make them in, included some FREE COOKIES and also that the CHOCOLATE was to be changed out to Vanilla. Well TIM Is a LIAR! NOTHING CAME with the SECOND order and my payment of 311+ US dollars. Then I get a message that I can return them and exchange them. WTH???

I called to gather information about Nutrisystem. I was connected with a call center. I asked him to explain the system. He shared nothing about Nutrisystem, other than answers to the questions I had. He kept pushing the sell and continued to not share much information about Nutrisystem. I finally hung up as I felt your customer service department could have provided more information to a "wannabe" new customer. Disappointed! I wish there was a local number I could call who was interested in telling me about Nutrisystem and not a call center who is more interested in getting a sell.

I’m sorry to report that their quality of food has really gone down. I’ve been on Nutrisystem on and off for years and I have noticed that the quality of their food is not nearly as good as it was when I first started. I cannot eat and am disposing of the frozen meals with chicken because the chicken is just fatty chunks. Needless to say I will probably not be ordering any more food from Nutrisystem. This has totally turned me from wanting to eat any more of it. Whenever I receive frozen food I find a little bit of yard debris such as dirt, leaves, twigs in the bottom of the styrofoam container. I assume your food is packaged outside. I’m very disappointed. For what you charge for this food I would expect better quality.

I decided to try NutriSystem to lose weight because it is a name I knew has been around for a while and I have known others who were successful many years ago with the plan. I am extremely disappointed. The plan is expensive already, I was fine with that as I realize I am paying for the convenience too. However, the plan is manipulative at the website, changed the cost of the food in my cart to the time payment was submitted.

Martha ** Sevierville,TN. Is the first time in my life that I joined a weight loss program, and started with a SUPER BAD experience. I joined because I wanted something convenient, easy, great support, but Nutrisystem is none of the above. I got a box from them with frozen food, it was not label “frozen” or “keep in freezer," not even well marked with the company’s name. I thought that it was a shipment from another company and I open the box 4 days later??? You can imagine my reaction when I open it and noticed it was from Nutrisystem. Immediately I called the company and explained. The customer service representative was not helpful, short and indifferent to my situation. If one of my employees in my small company did that, as the owner, I need to be trained. "THE EMPLOYEES ARE THE REFLECTION OF THE OWNER!!!"

I have been a Nutrisystem customer for years and I have lost weight on it. I decided to go and make 2019 the year I lose all of my weight, especially since I'm pre diabetic and have high cholesterol. So I place my uniquely yours order at the end of 2018 for a full month of food. I open up the package of frozen selection cherry cheese roll and it is so delicious, and substantial and I've recommended Nutrisystem to all my friends and family. Well as I chew I come upon something I can’t sink my tooth into so I try again, thinking well it must be cinnamon sugar. It's ok, I chew again, then I realize I cannot chew through it and think omg is it my tooth? I take it out and yes it is the size of a tooth but it's not mine and it is ivory. I push my nail into it and it cannot be cut! I almost ingested it! I call and I now I send it in to Nutrisystem for evaluation so that no one else gets this batch and then I toss everything but a few dinner items.

The customer service at Nutrisystem is just awful. First they won’t let you choose your own meals when you sign up. They try to funnel you into their “Fresh Start” which means the first week is chosen for you. It's only 1000 calories day so they’re setting you up for failure due to hunger and the food they send is not good at all either. So I don’t trust them to choose my foods for me.

I’m happy to say that my first experience with customer service was very easy and pleasant. After emailing to let you know that I had missed entering the code for free cookies, you added it to my order with no issue.

Although I understand you cannot please everyone's taste, the dinner selections in the Basic Plan were very disappointing. All of the pastas (which is what most of the dinners consist of) were mushy and overcooked. The lunches of soups and mac and cheese were worse. The only halfway decent items were made of beans (i.e. chilli, beans and rice, etc). If I customized my plan it would have cost me more money. But I didn't think I needed to because all of the items listed that were included in the Basic Plan I was fine with. It's when I heated and tasted them that I needed to gag on some of the mushy stuff. The loaded potatoes was the one that prompted the most gag reflexes. I wish I could get some of my money back. I believed Marie Osmond and her infomercials and that was wrong of me to do.

Olivia was very helpful in solving my problem with my weight loss questions. She emailed me the booklet for the list of PowerFuels and SmartCarbs without me asking for it at the beginning. Those were the things that I was missing from my diet plan.

The woman who helped me put me on the right track on what I am doing being on the first week. She was very very friendly and professional. She talked with me that she understood how I felt and also complimented me which made me feel better.

I sent a detailed complaint to customer service. I am requesting that the box of blueberry muffins be replaced due to the mold that was found on it. The best if used by date is March 18, 2019 and the lot # is SF091918 1. I also attached a photo.

About 6 months ago I called and after talking to a weight loss counselor, decided to give it a try. Never was I informed that shopping and supplementing other foods was part of the diet. In fact, I thought that I had to pay for two boxes of food not four, but that is beside the point. This time however, I decided to be more diligent with my new diet.

I placed my 1st order for Nutrisystem, reviewed the order, as I did not want any frozen food. I did not see any listed so I placed the order. A day later I get a call advising me that my frozen food would be arriving in 3 days. When I called customer service to ask about this I was told the order had shipped and could not be returned. After waiting on hold for over 15 minutes, I was disconnected without my issue being resolved. Very poor customer service!

I was missing some items from my last order. I sent an email about it yesterday and the items are already being shipped to me. I really appreciate the fast response. Thank you very much for the great customer service!

You clearly have a problem with a rogue partner who is using illegal spam to promote your product. I have received 10 such illegal spam emails since Jan 4 AND have contacted your customer service several times about it, but they just keep on coming.

I received gift cards for Nutrisystem. I called Nutrisystem and gave my card voucher numbers for the first month. I had a card and part of a card left ($127 worth). The salesperson I talked to said they wouldn't take the balance of my gift cards for the second month and give it to them on my next order. He then asked for my credit card as a "fail safe" so to speak. The next order shipped and I called to give my gift card info and they wouldn't take it. I told them the situation, asked them to reverse the credit card charge (which is very easy to do from their end - I was a VP of Operations at a bank) and apply my gift card. I was told it was too late as my credit card has been charged.

The reason one might lose weight on this diet is because you can't actually eat some of the food. The blueberry muffins are molded and the preservatives in the prepackaged foods are unhealthy. There is also a lead disclaimer on the foods. I now have a gag reflex and feel terrible. It is impossible to get customer service. The webpage is not helpful. The live chat doesn't work. If you call there is no complaint department. You are forced to email them and then you get a return email telling you they are overloaded with emails and they can't respond. If you want fresh healthy foods do not order this diet and spend money on it.

Yesterday I called because I was starting my Nutrisystem and I wasn't sure how go about it but the gentleman I spoke with I was not happy with but the woman I spoke with today I was very happy and very satisfied with her. She helped me go through menus and gave me suggestions. It made me feel very confident about what I was about to do with Nutrisystem and I really feel very happy now and more confident about how to go about it and I believe her name was Donna. Thank you again and I would recommend you folks to my friends and relatives.

I have sent several requests to stop receiving postal mail from Nutrisystem and we keep getting a reply that says, "Your "unsubscribe to email" request has been received..." It's like the response is coming from a robot not a real person. Do any humans actually work there? Terrible email support.

I called Nutrisystem in October and told them I had a wife with stage 4 cancer and I hadn't started the food yet and to not send any more food until I requested it. The person logging my comment said they would get back to me around the end of the year. Thereafter they sent an email Friday 12/30 on New Year's Weekend along with another 3 solicitations trying to sell me more product and then mailed out product less than 1 business day. I returned the product and they told me to throw away the frozen good and I did. I even took a picture of it in the dumpster. I even offered to take a photo of all the original product in my pantry I haven't even open from the first shipment but they declined.

The food was pretty good. My reason for negative reviews is customer service was not good. Have to wait for 10 minutes after going through several prompts. Called to change order date and that got a order all messed up. Website used to put food changes in saved changes then next time did not! Way too much of a hassle to deal with. I did lose 8 lbs in 1 month. Good thing they did let me cancel without extra charge!

I had green mold on my pound cake. Called consulting and they were very helpful. I can’t complain because my 2 deliveries were perfect and overall food is good too. Things happen and sometimes out of our hands. Nutrisystem was kind enough to give me 5 dessert because of the mishap with the pound cake. I still enjoy and will recommend Nutrisystem! Thank you!

I have called or emailed three times and the information has always been exactly what I needed!! Customer Service was very professional. It was quick and easy and I like the long hours that they were available. Thank you so much for the food and the service.

First start first week shipment arrived with no instructions and missing meals. And they try to sell me more before I even started and before they corrected mistake. Too many advertisement on app. 2 to 10 days before my missing meals arrive.

Thank you so much for the quick response to my question. I had a question about my calorie intake, one of the consultants contacted me gave me the answer and even a little motivation as well. Feeling excited about my weight loss program!!!

After being excited and financially able to start Nutrisystem, I had a difficult “start” with the program. I received an email notification about my very 1st package delivered. Later on that same evening, on the way from work, someone ran a red light crashing into me totaling my Jeep. Because of this accident and inability to move around in a normal capacity, the frozen portion of my delivery sat on the porch for a few days. When I finally had the opportunity to move the box and open the frozen items, I realized everything was hot, liquidized and ruined.

I called to request the Fast Five Daily Tracker to continue using as a guide to ensure my continued success with Nutrisystem. The Counselor (Kaylee) that assisted me was phenomenal! She was professional, kind, patient and very knowledgeable about the products we discussed. I am very pleased with Nutrisystem and the success I am experiencing after my first week. Thank you for the outstanding assistance you provide when customers reach out for help. This program works when it is followed and I can attest to my success after one week. Thank you!???

Nutrisystem helped me reduce 65 pounds in one year! It is easy to follow, just unpack your meal and eat it. They have balanced meals which do not allow hunger to creep in and upset your diet. Taste of almost everything is extraordinary. I would recommend Nutrisystem in a hearbeat to anyone.

I am overwhelmed! Beth contacted me and I was literally brought to tears (not easy for an old soldier) with your generosity and also honoring an old 100% disabled vet. Words are not enough to thank you for setting me up on the plan that you did and going above and beyond to even give me a $100.00 back from my past order. You just made the life of this old veteran easier and healthier! May God bless you abundantly!

The only issue is getting the 40 or 50% off on Numi since there is no indication on what items it applies and calling every time is a pain. It needs to be simplified. Food is good. Lost over 60 pounds in a few years.

I called to get new book. On 18 January 2019 the original caught on fire. I explained how that happened over the phone. Still waiting today 24 January 2019. I’m having great success so far, just need to be able track my food better.

I really like Nutrisystem and lost 30 lbs. However, after losing the weight, I went back to my old ways and gained it back. I should have kept on it for much longer to make sure the weight stayed off. I would do it again except it is too expensive for me.

Overall, my experience has been good with Nutrisystem. The only issue that I had was trying to change programs. I was grandfathered in for a program and wanted to make a small change in it. After going through three customer service people, my program had been changed never to return, it had been eliminated, and I ended up just going on Auto Delivery A la Carte. It more or less does the trick, though I pay more and still do not have what I really wanted. I think there may be a training issue and getting to a manager is impossible. I will continue on for now. I have been with Nutrisystem for more than two years now, but not sure where I will go from here. I'm a little disappointed in customer service after going through this, but mostly I am satisfied. Many thanks.

The customer service rep Nutrisystem counselor that I talked to was so helpful and friendly. It was a pleasure talking to her. I was very pleased with her advice. Thank you very much again for your good service.

I used Nutrisystem in 2011 and it was successful for me. This time I decided to get back on Nutrisystem thinking I was going to get the same 28 days of food, however, they have changed their program and are only giving 24 days of food but still charging the same as they have not gone down on their price!! This is fraud, I will be filing a complaint, as they advertise 28 days of food!! They are cheating me and I will be quitting the program after my second auto delivery is completed!!

Sent a note to the Counseling Team and they got back to me regarding the headaches. They suggested that I eat lots of nonstarchy veggies. Funny that my daughter suggested the same thing so that's what I did and yes it works - I'm talking extra all kinds of nonstarchy veggies. It worked and today 4 days later I feel better.

This situation was corrected by your team in a timely and satisfactory manner. I'm very pleased. I have had a few other questions that have all been handled quickly and with my complete satisfaction. I am also pleased with my weight loss progress and have told that to my friends whom have noticed my weight change. Thank you.

This is at least our third bad muffin. You just sent replacement muffins for the bad blueberry muffin. This one is a cinnamon bun muffin. We bought it on 1/21/19 at WallMart. The "Best if Used By" date is 5 May 2019. My wife bit into it and it tasted bad. She looked at it and it has fuzzy tentacles. I smelled it and it smells bad. I have attached a picture of it with wrapper showing best if used by date.

I called today to ask for a change to the delivery date of my order. I have NEVER been treated so rudely by any customer service person (female) from any company. I called back again and was treated the same way by another (male) person. The unprofessional way that I was treated has me thinking about going to another service. If anyone from NutriSystem would care to reach out to me I would be happy to outline the issues.

I signed up for your basic plan. Which was close to 300$. The food that I received was gross, and I was given only 10 snacks total for 1 month. The breakfast food was ok. Lunch and dinner was nasty. Like tasted like throw up. I contacted you 14 days later and you told me there was a cancelation fee. And spoke about you can send me frozen food for more money. The program doesn’t work because the food is horrible. When I contacted for a refund, you stated, "You're out of luck. No refund here." I will never order from this company. Weight Watchers is way better and actually works. I don’t recommend you at all! Weight Watchers is the way to go!

Didn’t understand the Week 1 meals... I spoke with Bernadette and she was very helpful and patient with me as we went through my order to ensure that it was correct. Then she went a step further and send me an email with what the first week entailed!! She was very helpful and I appreciated it very much! Thank you!!

Debbie assisted me with great enthusiasm and helped me navigate the order process; I was missing the vitamins and she promptly placed the order. I was also sent the men's guide and she emailed me the women's guide. The phone system said to wait for a review but then it hung up, so I hope this gets to her.

I called Hailey to get the list of items in the fresh start box. She was polite and efficient. She sent me the list within a few minutes so I could get organized to start the program. I appreciate the timeliness of getting the email.

My own day and foods I can eat. The counsel was very supportive of my goals and was able to answer my questions and sent me a file with all the information I needed to have successful days off on my own. I truly was provided a great plan to begin my journey.

Food was surprisingly ok. Haven't lost much weight, if any. Not all on Nutrisystem w/ the holidays. I did like some of it and plan to continue a similar diet...However, I simply wanted to check out my plan and if I had exceeded my membership requirements. I used a promo code when this began and I was informed that I had to remain a member for 3+ months otherwise I would be asked to repay the discount. I went to check if I had cleared this window, not because I wanted to cancel the membership but because I wanted to double-check. Naturally, I stumbled across one of my pet peeves. A company, who thinks frustrating their customers, is a good business strategy.

On the first shipment, while eating a tortilla soup, I found glass. They gave me a $40 coupon towards my next purchase. On the second shipment, I had a moldy muffin and a moldy pound cake. They refunded the money for all the muffins and golden pound cake. I am still afraid to eat the rest and I would prefer to just send it all back and receive a full refund. I will be sharing my experience on Facebook and to the Better Business Bureau. I am not at all happy with this product, especially with the expense of it. I will not recommend to anyone.

I was pleased with my Nutrisystem experience. I lost my weight month 1 and wanted to cancel. I was told by "Todd" that I hadn't canceled in time and that my next month's supply was already on its way. Interestingly, the email that I received did not contain a "cancel-by" date. Todd miraculously was able to cancel my shipment, though he previously had said it had already been shipped.

This is the second time I have received molded item from Nutrisystem. I have taken the pictures and going to contact FDA about your products. I am not sure how many more items have gone bad and I have consumed not knowing it.

I’ve noticed that whenever I place an order, I receive a promotional email within 24 hours offering a larger discount than I get with my Advantage Membership. I cannot understand how this would benefit Nutrisystem, but it very frustrating. Thank you.

because of spinal surgery but I will continue walking and swimming.

I signed up ordering one month of food. They sent me an email on Sunday notifying of another shipment. I called Monday morning and spend over an hour on the phone between two Program Consultants and Customer Service trying to cancel the order. They poorly disclosed that I was on an auto renewal and I had to pay $125 to cancel. I asked to talk to a supervisor and they gave me a runaround. The plan is poorly disclosed and borders on bait and switch. Don't ever do business with them!!!

I am only on day 4 of the 4 week plan (from QVC), and I like the food (lasagne sort of exploded in my microwave). Only issue I have is that I can't quite down 64 oz. of water each day. I can do about half that much (and am peeing very often and a lot). I also am not a veggie fan, but am trying to choke them down. I do work out at a gym 4-5 days a week. Fingers crossed that I will be able to lose on this plan, I'm just worried that not drinking 64 oz. of water will affect how much weight I will lose. By the way, the shakes that come with the kit are very tasty!!

Hi, I messed up the first day and mixed up all the food including the "Open This Box First", but I called and the nice young man sent me a copy of everything that was in the box so I was able to sort things through and I'm on track. However, I must say not much to eat. I had one tiny muffin for breakfast, a drink at 10am, and then a small soup at lunch and that is as far as I've gotten on the program. I'm hungry and it's a change from 2 eggs, two toast, bacon, potatoes and jam for breakfast. Quite a change. I hope my hunger will subsist in time. I'm drinking the 8 glasses of water per day though it's not my favorite and the man told me not to drink a lot of coffee or diet pot. Wow. This is strict. Maybe in time, I'm being very positive. I will watch the scale. Oh, I took a photo, I need to lose weight. I do. Thanks.

I received week 2 with all the instructions for men, not women. I called and they emailed something but I cannot print it so that it is big enough to read. It comes out at about 1/3 of a page and I cannot make it bigger. They were going to place in mail, but it's been a week that I called and I did not receive it. It is not a good experience. I am Hungry and cannot read next week's program.

Appreciate the timely response to my email and replacement of my DNA kit, will read and follow the directions better this time, not sure what happened before. I really want to do the right thing to help me lose weight and be healthy.

Item previously reported to Customer Service via email: Ice Cream Sandwich Lot #: **. The torn wrapper was discovered inside the sealed styrofoam shipping box, suggesting it was torn when being placed into the styrofoam container (the container wasn't damaged). Since reporting the torn wrapper on the ice cream sandwich to Customer Service, I opened the 7 Day Starter Kit today to begin my diet. In the box I found a torn blue paper lid on the following item: Three Cheese Chicken in 7 Day Starter Kit Lot #: **.

Hi. On the whole NutriSystem is great - I've lost 50lbs which I never thought I could - I still have a lot more to lose & the only problem I have with NS is the choice of foods. Breakfast & Snacks are awesome - nice variety. Dinners were mostly good but took a while to add some new items finally - but Lunch is really boring - haven't added in a long time, at least a year since I've been on. Please add some more non-chocolate, non-nut bars & maybe some sandwiches, to keep it interesting - I started to stray because of boredom. Thanks so much.

I've been on Nutrisystem for men over a month and thought I understood how I should be preparing and eating my meals. I started to get hungry more often and felt that I wasn't getting enough to eat and that I was starting to get tired. After my counseling session I understand what I've been doing wrong and I am very excited about the diet again thanks to a great counselor.

Shirley was very knowledgeable and helpful! She gave me references and great advice. At the end of the conversation she went over everything again just to make sure I understood. She is very kind and I really appreciated her help, patience and encouragement. Thank you Shirley!! :)

I was successful in losing weight with the first week of Nutrisystem, but the price of the program is way more than I can afford. The sales representative wouldn’t let me cancel, kept trying to sell me things. Finally he revealed that I was on auto ship and would have to pay over $200 to cancel since I received a “discount” for selecting auto-delivery even though I read on the website that there was no commitment. So now I’m stuck paying $200 for nothing, or getting another very expensive package of food I don’t want.

I am on day four and I feel great! Just what I needed after the holidays. The food is quite good, I love the variety, and I have not been overly hungry ever! I wanted to get more Turbo Shakes but it looks like they are sold out; when will the be available? All in all I’m very happy with Nutrisystem!!!

I was very excited to join Nutrisystem. I had tried many other weight loss programs, diet pills and exercise plans but nothing seemed to work for me. Some family members bought me several gift cards for Nutrisystem and their dozens of commercials convinced me to try it. 3 months and over $1,000.00 later I've lost 3 pounds. Food is decent though I've never eaten and snacked 6 times a day before. I did everything I was instructed to do. Their claims of losing 13 lbs and 7 inches in your first month are a lie. Their claims of a money back guarantee are a lie. Don't waste your time, money or dreams expecting a miracle. Don't be sucked in by their fake advertising either. It doesn't work for everyone. Very disgusted!

I stopped because the food is nasty and so full of chemicals that it was giving me migraines. I don't eat anything with more than 7 ingredients. The taste of the food was gross, too. I feel support is non existent too. There is no accountability. You are pretty much on your own.

I called Nutrisystem and received the help I needed. Phone support is wonderful. I will call often when needed. Received my order within a couple of days which was a surprise since we live in a very small community.

Loved the customer service and products. I tell everyone what a positive experience NutriSystem is. Weight loss was extremely successful. I plan to keep some of the food items in my daily routine to help me maintain my weight loss.

Bernadette was great! Helped me find a way to try and make this diet work for me. I just ordered it yesterday and had some wrong info that she hopefully gave me enough pointers to help me succeed when it comes. I appreciate all the time she spent with me and wish I could get her again should I need to call again. She was great!

My email was answered on the same day. Very, very helpful. I learned about how to weigh my food and to clear a problem with my next billing date. So I can continue with my plan. First box is tomorrow so I wanted to make sure I started right! Thank you.

Food is gross, waste of money and doesn’t work. Avoid at all costs! They scam you into the program and don’t stick to what they say. Food was missing from order and they starve you. Program sucks and won’t be using. Do not recommend!

Being retired and single I found that it was so easy and practical to order Nutrisystem every six weeks and all I need buy at store is vegetables. Nutritious convenient and I can pick what I order... Helps keep me healthy. Thank you.

Very dissatisfied, a la carte membership keeps being pushed, I have no interest in this. I only want a 1 week help, vegetarian, & the purchase of this has high shipping which no one can lower. I want to lose 5#, I don't need a counselor or membership. I have received no satisfaction.

Very disappointed that we cannot cancel this after one month without a $125 charge. This is something we cannot afford and are devastated. If there is anything you can do it would be appreciated. There was no indication that this would happen when we placed the order.

The program can work, but the customer service is horrible, and the company is very inflexible. A lot of the food options are not good, and it takes a while on the plan to figure out when you like and can stick with. The old calorie counting app was good, but their new app is slow and needlessly gimmicky and makes it too hard to stick with counting calories on it. I suggest a different app. I was charged for two orders when I only ordered one, and they did not give me the option of returning the food as it was frozen. Their main phone number is broken and does not accept the required numpad inputs to talk to anyone. You have to find an alternate phone number.

I have been using Nutrisystem for almost a year and I am very pleased with the food and the results. My food always arrives fast and tastes amazing. I highly recommend the Uniquely Yours plan as it offers the best variety. Other diet plans I have tried in the past did not work with my busy lifestyle but Nutrisystem is flexible and offers me the convenience I need.

I have been on the phone with Nutrisystem for 47 minutes trying to cancel an order. The salespeople keep pushing even though I said we hated the product (who eats pizza with cheese that you don't have to refrigerate?)... and it didn't work. She just kept pushing. The food is gross and the portions are tiny. I got transferred back and forth from sales to customer service 4 times. They want to charge me $250 to cancel my order. THIS IS INSANE. I was looking for an easy way to lose weight but this is NOT it. You are way better off doing Whole30 or just eating healthy and working out. They just care about $, not your well being. Stay away!

I decided to try Nutrisystem because my in-laws had good results from it. I did not like the taste of their food. I know that I would not stick to this plan if I did not like the taste so I called to cancel. The conversation with customer service was very frustrating. For 15 minutes they kept me on the phone trying to get me to continue with it or change my plan and order food that I selected. I didn’t want to do that because there wasn’t anything in the starter pack that I liked well enough to want again. To cancel I have to pay $125 because I didn’t call within 14 days, even though I sent an email asking them to cancel my plan within the 14 days. I didn’t expect a refund but I don’t think that I should be charged a fee either! They would not accept the email and said I had to call. Now I know why.

I placed an order on the final day that it could be placed with my wife doing the same thing and now I hear that it hasn’t even been shipped. So if you take four days from the 23rd after that everything is relatively new. Speaking about a high cost diet where we’re spending over $800 each this needs to be shipped right away.

Do not have the money. Tried to cancel order. They will not let you. If you cancel payment at bank will turn over to collection. Did not like the food except waffles and muffins. This is not fair that they will not let you cancel order.

Update on 01/22/2019: Wow. After complaining here about the fact that I don’t receive any emails warning my order is about to ship but the emails charging my card always manage to come through, it has just happened again. So once again, I have to spend time calling Nutrisystem to make sure they don’t ship another box I don’t need yet. They should really have a better system so that people can better manage their needs, think an Amazon app, but I guess that would give the customer too much power and visibility. Do not do auto refill. They will charge your card without notice and without sending emails warning an order is about to ship. I hate having to do this over and over again! Why not let the customer select the date for shipment when they sign up?

All the people we have dealt with at Nutrisystem have been great friendly, knowledgeable and helpful. Thank you very much. Looking forward to being in the system for as long as it takes to get to my desired weight and maybe longer.

I’m disappointed in the vegetarian menu, very little selection to choose from. Unfortunately, I will not be able to be on this program. The food selections are not interesting enough to stay on the program longer than a week unfortunately, in my opinion.

I recently (12/2018) started receiving SPAM to the email address I used exclusively with Nutrisystem. I notified customer service, but I don't think the message ever made it to their IT department. I'm convinced that they have had a data breach and are either unaware of it, or trying to ignore it. From what I can tell it only seems related to email addresses, the SPAM doesn't seem to know anything more about me (name, address, cc no), but it is hard to tell.

I thought I would try the program in order to shed 8-10 lbs. I placed an order and mistakenly understood that I could cancel the subsequent auto-delivery as one CAN do with Medifast. I did call shortly after the first order was delivered, told the agent that I didn't like the plan, but was talked into delaying the next order for a while. Out of the blue I received an email telling me that the next order is already on the way. I tried to get it stopped, but all I got was a lecture about how I agreed to the original terms. Now I'm stuck with a new bill for $360 right at Christmas...for food that I DO NOT WANT, and a bunch of frozen crap to fill up my freezer. My bad for not understanding their ridiculous terms for their over-priced food, but What a disgusting way to do business & rip off the public!

I have lost over 40 lbs with the program. I "go off" the program for about half a year and work very hard to maintain the lifestyle then start up again to keep losing the weight. This seems to work for me. I will start my third year in 2019.

I received my first order of Nutrisystem and found that things were missing from the box right away, e.g. the shaker bottle for the shakes. After a week of eating prepackaged, mostly unpalatable meals, I decided to go another route for weight loss. I read in the policy that if you cancel before the first 14 days, there is no extra charge, yes they actually threaten to charge you extra for leaving. So I called customer service and the first man I spoke to was rude and unapologetic for missing items. They begin by trying to save the sale, which is a normal tactic for lots of companies, but the way they go about it is unnerving, they fat shame. Then when he found I was still going to cancel he said “ok so I’m going to charge you 125$.”

The Resolution team for Nutrisystem is very good. If we had received that kind of service from the get go, I probably would not have even written the negative review. I am upgrading my rating based on the efforts of the resolution team.

I did Nutrisystem for three orders or three months. The food was amazing especially the frozen food. During this period, I started walking and still continue to do, 30 minutes a day. I have been off the diet for a few months and have since lost a few more pounds. Why? It's simple I have learned to eat differently and make better choices. The men's book that was sent with each order is my go to book and sort of my bible. I carry it everywhere and when I'm out with friends for a meal I choose from the flex meals.

This is my first time ordering Nutrisystem and I was really excited to start the program. I received the frozen food package and dry food package today 12/12/18. The frozen package had all my orders but the dry food package was completely wrong. I received 7 snacks out of 28, dinners that I did not order and the starter booklet with free shakes and bars were not included. I’m really disappointed with my first experience.

I appreciated your prompt responds with a problem I had with my order. Thanks for correcting it. I am very satisfied with my results so far. In 13 days, I have lost 8 lbs. I have stuck to the plan religiously and it is paying off. I like the food. It is very satisfying.

You should let people cancel online. I find it manipulative to force people to call you. If I was going to rejoin once I was in a better place financially, I will not now because of this. If I can order it online I should be able to cancel it online.

My wife decided give Nutrisystem another try (she did it a couple years back and had a little success). On the first shipment they send her a whole week worth the food she didn't pick or want and had no say about not sending (turbo week). She is a picky eater so she is limited on what she will eat to begin with. This time all the food she liked last time did not taste the same as before and so she decided it wasn't for her. So she calls and cancels and they charge $125 on top of the $357.98 that was paid for the first order for 3 weeks worth the food.

I received my order from your company. Upon opening it and checking the contents I found numerous mistakes. I received 16 items I did not order. In addition to 3 items I not only didn't order but were not listed on the packing slip. 12 items I ordered were not contained in this delivery. I have not received the frozen part of the order yet. Hopefully this is correct. I have sent an e-mail and will call your customer service people to correct this.

I wanted to say that there was an issue with some of my product due to delivery and customer service responded quickly and offered to replace the damaged product without me asking. This is what makes NS so successful!

I choose the plan where I could select my food. Without exception the food was dry, tasteless. High in calories, and had terrible texture. It was hard to find a package I could consume and I picked things I enjoy. The pasta was mush and the sauce was bitter. When I chose snacks they tasted like cardboard. Could not continue after two weeks and I had gained a pound while following instructions. Do not waste your money on this horrible experience.

Very worried now about all Nutrisystem food I have. Attached image.