Nutrisystem Reviews
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About Nutrisystem
Nutrisystem is a weight loss and nutrition company for people who want to manage their weight, eat healthily and create new diet habits. Nutrisystem offers monthly meal plans and à la carte items, and it sells products on the company's website and through authorized retailers and distributors.
Visit www.nutrisystem.com- Meals shipped to your door
- Vegetarian and diabetic options
- Affordable
- No in-person support
Nutrisystem Reviews
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Reviewed July 23, 2019
This program is very expensive. I initially signed up because I felt the weight loss boost was worth the expense. After the first month I called to cancel. I am retired on a fixed income and didn't feel I could pay for another month. Also I was delayed in starting the program so I didn't need the food when it was scheduled to arrive. I called and was informed that I couldn't cancel until I had participated for 2 months without penalty but I could delay my order. At this time the fee was already on hold with my bank. The counselor assured me that the money would be refunded. However the money was taken from my account. I feel like Nutrisystem is misleading in the advertising and only interested in getting as much money as possible from the clients. In fact, my opinion is that Nutrisystem cheats the client.
Hello Patricia,
Thank you for taking the time to leave your feedback! I am a member of the Nutrisystem Consumer Experience Team and I just wanted to reach out to see if I could assist with your concerns.
I apologize if there was any confusion on our auto-delivery programs. Customers who sign up for auto-delivery receive a discount off the full one-time order price, so we just ask that they take at least two orders. If a customer would like to discontinue their plan before receiving a second auto-delivery order, we have a standard fee of $125 as outlined in our Terms and Conditions online. After the second order there are no fees to stop the auto-delivery plans.
If a pending order is canceled though, any holds on the funds should just fall off in the next 3-5 business days. I will be sure to look into your charges further though and reach out to you soon.
I look forward to speaking with you about the matter and hope you have a great weekend, Patricia!
- The Nutrisystem Consumer Experience Team
Reviewed July 23, 2019
On day 4, so far so good. All of the food I've tried so far tastes great. My only complaint so far is that I paid for a month supply of food and only received 2 weeks worth. (1 week Fresh Start and an additional 7 days of meals.)
Hi Michael,
Welcome to the program! We are happy to hear that your plan is going well. A member of the Nutrisystem Consumer Experience Team will reach out to you shortly regarding the issue with your orders. Please enjoy the rest of your evening!
The Nutrisystem Consumer Experience Team
Reviewed July 22, 2019
Was excited to start the program. Actually eager. Then after placing the order and going to the bottom of the screen and reading the fine print, I saw something about latex being a problem with your products. I called in because I am allergic or was allergic to latex and they handled the food with latex gloves. I would not have ever placed this order had I seen that upfront before I ordered!! Your rep that was trying to cover it with cotton is telling me it's prior to ordering!! No! it's not. It's at the very end you may want to get that corrected.
I want my money refunded immediately. They told me it's already been processed but they were sure quick to charge me and very slow at telling me that my order could not be filled. I'm warning everybody. I know about Nutrisystem but to tell you the truth nobody even wants your program. I've already ordered another product that is latex free and very affordable. I wouldn't have given any stars at all except they wouldn't let me write this review if I hadn't. The counseling team is very rude and abrupt. You may want to look into that.
Hi Dinna,
Thank you for writing your review about a latex allergy being a medical ineligibility on the plan.
We appreciate your feedback on this being disclosed on the website. On the pages when ordering, we do have a link for the Terms and Conditions on each page. When you click on this the page pops up where it lists all the Terms and Conditions and the very first section contains the information on eligibility. You can view that here: https://www.nutrisystem.com/jsps_hmr/terms/index.jsp
We are sorry to hear that you would not be able to do the plan but hope you find something that works for you, Dinna!
-The Nutrisystem Consumer Experience Team
Original Review: July 22, 2019
I've been a long time Nutrisystem customer with great success on the program. I started when they shipped you 7 days worth of food except for a couple of flex meals. Then they took the whole day away. Now they took another day away, so they charge the same but only give you 5 days of food. I canceled for good a couple of months ago. They kept emailing me with the offer of "2 months for the price of 1". I wondered if it's still going to be expensive but when I signed in it showed one month for the price of $248.45 and the second one was 0. That's THE ONLY reason I went back to this overpriced service.
Now the second month comes, they charge me again! Are you kidding me? I just was on the phone with customer service and they told me it was "50% off" not 2 for 1. I call it BS, I'm so upset right now, I clearly saw it was supposed to be $0 for the second month. What a scam! I'll never go back to Nutrisystem. I feel like I was just robbed, sucked into it for the same price and only 5 days of food a week. I want my money back.
Hello Elena,
I am a member of the Consumer Experience Team. Thank you for writing your review about our plan configuration and the 2 for 1 promotion. I apologize if the promotion was not made more clear, but I look forward to helping.
When you place an order you have the option to either receive a one-time delivery or you can enroll in an auto-delivery. If you place a one-time order you pay the full retail value for a month of meals and you are not eligible for additional discount. When you enroll in an auto-delivery you receive a discount (50% off in this instance) and for this reason we expect you to take two orders. Since you receive two orders at the 50% off price you are getting two months of meals for the same price you would pay for a one-time order. I apologize again if this was not made clear.
Flex Meals have been incorporated into all of our meal plans. We do not expect anyone to be on our program forever and we believe that the Flex Meals are a great way to instill better eating habits for the future. Each week you are expected to practice two breakfasts, two lunches, two dinners, and two evening snacks using the guidelines we provide. You do not need to do full days on your own and instead we recommend spreading the Flex Meals throughout each week. You can read more about them here: https://bit.ly/2H362KB
I will be looking further into your concern and reaching out with more details.
We look forward to working with you, Elena.
-The Nutrisystem Consumer Experience Team
Reviewed July 22, 2019
Too much food I did not like eg Mac & Cheese and Oatmeal. No way to stop getting food you don't like -- if there is a way it was not communicated to me properly. Following the program I lost 27 lbs. in 6-7 weeks but did not lose any weight thereafter. On program February through June. (approximately 21 weeks)
Hello Joseph,
Thank you for taking the time to write your review. I am sorry to hear that you were unhappy with the foods that you are receiving. The Core, Uniquely Yours, and Uniquely Yours Plus will all come with the feature to be able to edit your order. If you were on one of these, I am sorry it was not clear on how to change the foods. I would be happy to review it with you.
I am also sorry to hear that you have not seen the weight loss you were looking for. It is important to make sure that you are eating everything recommended each day. This includes the foods form the grocery store and not just the foods we send. Being too low on calories can hinder weight loss.
I will take a look at your account and reach out with any additional information I can provide. I look forward to speaking with you.
-the Nutrisystem Consumer Experience Team
Reviewed July 21, 2019
I was on the program a number of years ago and it worked well for me then. As a result of a number of issues I gained weight back and thought I would go back on the program. After I selected all of my meals I realized that I was only getting 20 days of food rather than the 28 days (4 weeks) that all the marketing and advertising [on tv and magazines] are suggesting. I called and was told that in fact they changed the program some time ago and the program wants individuals to take 2 days a week on their own so they can get used to a new way of eating. This seems to be a bit deceitful in their advertising. The salesperson then told me they could give me the additional 8 days for another price. I would have felt better if they said this stuff in their ads from the beginning. This is just wrong and false advertising. Going to look for a different program. I'm disappointed.
Hi John,
Thank you for reaching out with your review. We do offer both 5 day plans with FLEX meals that help you practice making meals on your own and 7 day plans without the FLEX meals. I am sorry if this information was missed, here is a link to all the info online https://www.nutrisystem.com/jsps_hmr/how_it_works/index.jsp . I will be looking into your account and reaching out soon.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed July 20, 2019
Not only have I had great success with the Nutrisystem program, their customer service department and counseling staff is so helpful and friendly! I recently had difficulty figuring out how to get my reward bears, and the counseling team went into the system, found my promo codes, and ordered them for me. I'm losing weight, feeling so much better about myself, and now I'll have the cute little bears as a reminder of my success. Thank you!!
Hi Jeanne,
Thank you for reaching out with your review. We appreciate you taking the time to let us know about your Customer Service Experience.
Congrats on your weight loss and keep up the good work!
-The Nutrisystem Consumer Experience Team
Reviewed July 20, 2019
Kaleigh is terrific. The best counselor yet, and I have spoken to many! How do I obtain a tracking book? I need one to keep a log for now and the future. I need to follow the guidelines for flex and dietary meals so I do not fall off the program now that I understand it more clearly thanks to Kaleigh. It was a rough walk for 5 days without her advice and caring.
Hi Harriet,
Thank you for much for reaching out with your review. We are so happy to hear how much help Kaleigh was on your phone call. We will be sure to pass on this feedback to her supervisor.
We have also requested for a Daily Tracker to be sent out as soon as possible. Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Original Review: July 19, 2019
Bought my first 5 pack of Turbo chocolate fudge mix on recommendation from a friend. Purchased at Walmart. Clearly written on the box is chocolate fudge. The envelopes inside are chocolate shake mix. Must be an error in packaging.
Hello Ali,
Thank you for reaching out to share your feedback. I am a member of the Consumer Experience Team here at Nutrisystem and I'd be glad to assist with your concerns.
I am so sorry to see you received a product that was mislabeled, but we certainly appreciate you bringing the matter to our attention. Product quality is a top concern at Nutrisystem.
I will be looking into the matter further and reaching out to gather more information for our Quality Assurance Team soon. I look forward to speaking with you and hope you enjoy the rest of your week, Ali!
- The Nutrisystem Consumer Experience Team
Updated review: July 30, 2019
I am new to nutrisystem and after the first week of starting I called customer service and had a bad experience with some rude employees. I then emailed nutrisystem and they contacted me and went above and beyond to resolve my issue. I am still with the program and am giving it a 4 star rating only bc there was an issue to begin with.
Original Review: July 18, 2019
This is my second week on Nutrisystem and customer service is awful. Long wait times and people telling me I have to pay $19.99 for return labels to return a shake that doesn’t taste good. That’s wrong. I’m spending hundreds of dollars already and for unopened boxes I shouldn’t have to pay for return labels. What happened to the Nutrisystem guarantee? I feel ripped off!
Hi Amna,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry to hear that you do not enjoy our shakes and apologize for your experience trying to return them. I certainly understand how this may be frustrating but would be happy to assist you further.
We have a 30-day return policy for our non-frozen items. Per this company policy, return labels are not provided for partial returns and $19.99 label fee will be deducted from the refund if we provide a label. We sincerely apologize for this confusion and any inconvenience caused.
I am very sorry again for your experience, Amna. I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
The Nutrisystem Consumer Experience Team
Reviewed July 17, 2019
I ordered Nutrisystem in June 2019, the company shipped to wrong address so I did not receive in timely manner. Within the first days It was quite apparent that the food was making me feel sick. I felt bloated and lethargic and several items made me nauseous and almost vomit. I discontinued eating those items but every other one I tried still left me lethargic with a very bloated feeling.
I have medically diagnosed GERD and an ulcer, both of which had been under medical care and had resolved. In less than a week of starting NS foods my GERD had returned and I could tell my sensations that my ulcer had also returned. Upon advice of my doctor I stopped eating all the foods and called to cancel my future orders. I was charged 125.00 for cancelling. I called to request it back based on the ingredients in the food making me ill and on advice of doctor. They refused.
Their solution was to pay for and accept my next order and they would credit back the 125.00 cancellation fee!!! So I should spend 314.00 for food that makes me sick, that I was told not to eat by doctor, meaning waste 314.00 because I would not be eating any of the food. I am appalled at this suggestion and want to do something about it. Diana
Hi Diana,
Thanks for sharing your experience and concerns. A member of the Nutrisystem Consumer Experience Team will be in touch with you shortly to work with you on addressing this matter. Please enjoy the rest of your evening!
The Nutrisystem Consumer Experience Team
Reviewed July 16, 2019
When there was a minor complication with my Nutri chocolates melting upon delivery, Nutrisystem did everything they possibly could to help me! They are quick in responding and always very kind and helpful! The food is also so amazing that I can’t see myself ever stopping their deliveries even when I reach my goal weight. :)
Hi Kaity,
Thank you for reaching out with your review. We are so happy to hear how much you are enjoying the plan. We appreciate you taking the time to share your experience.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed July 15, 2019
I sent an email to complain about food quality and being charged so far in advance of shipping. What kind of reply did I get? Was it perhaps we can do something about this? No. It was “please call to cancel...” Some customer service. Your website is terrible. Phone support is a super long and slow process. Not a good experience at all.
Hello Robert,
We are sorry to hear about your experience when you emailed in about cancelling your plan.
At this time, we do cancellations via our phone system but we are happy to take a look at your account for more information.
We will be reaching out shortly to help, Robert!
-The Nutrisystem Consumer Experience Team
Reviewed July 15, 2019
Dear sir/madam: I want to inform you that a huge mistake has been made by one of your employees. On June 10th I called to sign up for Nutrisystem, for the offer: buy 1 get 2. I spoke with Matt, he charged me $284.82. The next day, Matt called me to sign my husband up for the same offer: buy 1 get 2. The charge was $314.98. Matt did not tell us that he actually signed us up for 50% off, and that we must pay again the next month, while our understanding was that we signed up for buy 1 get 2, which was exactly what I asked for on the phone, which meant clearly: pay now for one month, next month is free. Matt misinformed us, practically he lied to us. Please, check your records of the two conversations, please!
If we knew what we were signing up for, we would have given up. I received emails saying that Nutrisystem will charge us for the second month, naturally I called. Your employees explained to me what happened, two different persons, none of them cared to apologize for Matt’s gross negligence. Two women who told me in a rude tone what my deal was, and that I can not talk with a manager. To cancel the second month, I was told an extraordinary thing: to pay more than half of what I should pay for the food, $125 (!!!!) for “restocking”… The food for the second month was not out yet… Finally, tired and frustrated, I said that I will pay for the second month, for both of us, but at least, for the negligence, I asked to have one week free shakes for both of us. This was impossible too. For your employee misconduct, and for the other 2 employees conduct, I want the deal that I made with Matt to remain in place. Again, your employee Matt was untruthful for 2 days in a row, messing up our budget.
Sincerely,Daniela
Hi Daniela,
I am a member of the Consumer Experience Team. Thank you for writing your review about your pricing. I completely understand why you would feel frustrated and look forward to helping.
We do not have a 1 for 2 offer, but we have previously offered a 2 for 1 promotion. This promotion is broken down so that you received 50% off the one-time order cost when you enroll in an auto-delivery. Since your first two orders would be 50% off, you receive two months of meals for the cost of a one-time one month order. Normally when you place a one-time order you are not eligible for discounts and pay the full retail value for a month of meals which can be anywhere from $453.83-$676.91 depending on which plan you are enrolling in.
I will be looking into this further and reaching out with more details on your concerns.
We look forward to working with you, Daniela. Enjoy the rest of your day!
The Nutrisystem Social Care Team
Reviewed July 15, 2019
In June 2019 I ordered my first month of Nutrisystems. Before the first order came I called to alter the first order since I am diabetic and gluten intolerant. I received the first order on time and tried the system. The food was all packaged as expected and not very good but I sort of expected that. I thought I was ordering a one-month supply of food. Then another shipment came that I was not expecting. I called and the response was quite rude. They told me that they had a recording of the subscription order but would not provide me access to the conversation. They informed me in a subsequent call that I was responsible to know what I was signing up for. I cancelled my subscription and called American Express to dispute the charge. Beware the NutriSystems Program. It is auto-renewing. Plus if you do a special menu, it must be updated on-line every month. You CAN NOT Cancel online.
Hello Bern,
I am a member of the Consumer Experience Team at Nutrisystem. I wanted to thank you for taking the time to provide your feedback regarding your experience. I would be happy to help you understand the Terms of the plan you have.
When you sign up, online or over the phone, you will have two options. A one-time order at the full retail value or you can choose the discounted rate. The second option will require you to take two shipments in order to retain the discount received as we cannot extend this to a one-time order. If you sign up for the discounted rate and discontinue prior to a second shipment, you are subject to the $125.00 fee. All that we ask to keep this discount is to accept two shipments. Each month you take make you that much closer to you goal!
If you choose that you do not want to accept a second package and want to keep the first package, you can cancel. This is when you would incur the cancellation charge of $125. Once you have accepted a second package, you have fulfilled your 2 shipments, you have fulfilled you commitment and are able to discontinue the program with incurring any additional fees.
I am going to take a look at your account to see if there is anything I am able to offer to help resolve this issue. I will be reaching out via Private Message soon. I look forward to helping you.
-the Nutrisystem Consumer Experience Team
Reviewed July 13, 2019
Jason was very helpful. Now I'm online trying to find all the information he sent. I have all the food both frozen and regular stored ready to use. He suggested I start next Monday and he will delay reorder to fit the schedule.
Hi Shirley,
Thank you for reaching out with your review. We are so happy to hear that Jason was such a big help when you called in for assistance. We will be sure to let his supervisor know what a great job he did on your call.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed July 12, 2019
FedEx delivered the frozen order referenced above on Thursday afternoon July 11. When we opened the Styrofoam container, we found that the plastic bag which should have contained the dry ice was opened and all that was left was tepid water. I believe the meals were still edible, but most of the snacks had thawed. I can do without fudge bars, ice cream sandwiches, and fruit pies so there is no need to replace. This is for your information. Thank you for your assistance, Jan **.
Hi Jan,
Thank you for reaching out and bring this to our attention. I am so sorry that your order arrived in less than satisfactory condition. I will be looking into your account and reaching out soon to assist.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed July 12, 2019
Here is a summary of my experiences: First order, I went with the Chef's choice and received several items that I do not eat (cereal, oatmeal, other meal items that I didn't like), so I went online and changed my order several times so that I would not receive the items I didn't like on the second order. On May 3 I received my second order. Even though I went online and changed my meal selections several times the week before to remove the cereals and oatmeals (see previous comments), I still received them, along with the Kung Pau Noodles that I am pretty sure I removed from the order since I didn't like them. So, from the "unfrozen" order I have received at least 7 items that I will not use, plus 2 more that I have since found that I also don't like.
I called Customer Support on the 5th trying to "vent" about the Order and requesting to cancel any future orders. I talked to Candice, was transferred to Tamara, and then transferred again to a line that no one answers. Since I was at work I was unable to continue holding. Today, May 5, I received what was a very melted "frozen" order. I live in Phoenix, Arizona, and it is summer. Whoever is in charge of shipping needs to rethink how they ship to Phoenix in summer. I threw everything in the freezer, but the order is probably ruined. Everything in bags is soft and the 2 ice cream bars are liquid. I didn't open the boxes to see what condition their contents are in, but since everything else was melted I assume they are too.
Needless to say, I again tried to call and "vent" about the condition of my orders, and cancel any future orders. After going through answering machine hell I was finally informed that Nutrisystem is closed for the holiday today (Friday) but will be open tomorrow. I was finally able to reach someone to cancel my orders on June 9. No concern about the "frozen" order being melted, and no concern about why I was canceling my orders. Generally got the feeling that no one cares. Ok. Me either.
Hello Vicki,
Thank you for taking a moment to leave your feedback! I am a member of the Nutrisystem Consumer Experience Team, and I just wanted to reach out to see if I could assist you with your concerns.
I am so sorry to hear you had a negative experience with our Customer Service Team. Our customer interactions are important to us and I will definitely share your feedback for training purposes. If an order arrives melted, we can certainly replace those meals for you.
I'll be looking into the matter in more detail and will be following up with you shortly. I look forward to helping resolve your concerns, Vicki!
Have a great weekend.
- The Nutrisystem Consumer Experience Team
Reviewed July 12, 2019
Carly was very helpful in determining why my goals for weight loss are failing. She gave me ideas and tips to work on. Of all of the employees I have spoken to she is the most compassionate and helpful. She looked at my app entries for me.
Hello Roxanne,
Thank you so much for taking the time to share your experience! We are so happy to hear that Carly was able to help you with your weight loss and meal plan. We will be forwarding this positive feedback along to her supervisor.
We wish you the best of luck with the program moving forward!
-The Nutrisystem Consumer Experience Team
Reviewed July 12, 2019
Beginning the program. First box came over the holiday when I said I was not going to be home. Called rep. Was great, said she would resend, the website said it would arrive Friday, arrived Wednesday and I just happened to be home. Did not guide to tell me what to eat for each meal and snacks. Rep said she would email what we talked about but I got the grocery list again. Last rep was sending something but has not arrived. Feeling frustrated at this time.
Hello Catherine,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review.
I am very sorry to hear that your frozen order arrived melted and that you were missing the print material. I certainly understand how this may be frustrating when first getting started. I am happy to assist you further.
I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed July 11, 2019
Tried to change plan selections online. System would not accept. No indication online why. Called with complaints. Got reason why system would not take changes. Was told to try again in 1 hour online. Wait for “system” to update. Was told operator wouldn’t update my selections... it would take over 15 minutes and she was very busy. Really poor service and software is difficult to make changes.
Hi Kortland,
I am sorry to hear that you had trouble when trying to switch your package. A member of the Nutrisystem Consumer Experience Team will be reaching out to you soon to assist you regarding this issue. Please enjoy your evening!
The Nutrisystem Consumer Experience Team
Reviewed July 11, 2019
I was surprised I liked the food as well as I did. There were only 3 items, in 6 orders, that I didn't like. Also surprised that I DIDN'T GET HUNGRY! I actually had a hard time eating enough throughout the day. Pleased with my 35 lb loss, & have had no problem keeping it off so far (2 months after stopping). If I decide to lose another 15, this is the way I'll go.
Hi Macel,
Thank you so much for the positive review! We are so happy to hear that you enjoyed the program and our meals. We wish you the best of luck moving forward and hope you have a wonderful day!
-The Nutrisystem Consumer Experience Team
Reviewed July 11, 2019
Missing info on how to plan for the 1st week. Despite my reading off the packing slip that I did not receive item # 21859 Fresh Start Week QSG the rep sent me the same 3 printed items without the missing documents. I have nothing that states Read Me First as he noted. I still don't have it. Not sure how to use the first week since he mentioned I am not to have 6 meal the first week. I can't start until I know what the first week meal plan looks like. Not able to know when the frozen food would arrive. Told I can change up the portions if I want. No idea on how to incorporate the shakes. This is a poor start to this plan.
Hi Lucia,
Thank you for writing your review about your plan and welcome.
We are sorry to hear that you didn't receive the tracker for the first week.
I will be looking into your account to give you more specifics on your concern and reaching out shortly.
We look forward to working with you, Lucia.
-The Consumer Experience Team
Reviewed July 10, 2019
On their website, Nutrisystem states, as a returning customer, I could get a 28 day plan for $284 or as they claimed $10.14 a day. However, Nutrisystem sends you only 20 days of food. Dividing 20 into 284 is $14.20 a day, not $10.14. When I challenged a phone representative about this, he said the other days are so-called "flex" meals which are meals I have to pay for over and above what I am paying Nutrisystem. To me this is clearly deceptive advertising. I cancelled my order.
Hello William,
I am a member of the Consumer Experience Team. Thank you for writing your review about our program and its pricing. I apologize that our current program structure was not more clear and for the frustration caused.
Our current plan configuration includes Flex Meals which are meals you practice on your own using guidelines we provide. We don't expect anyone to be on our program forever and we believe that the Flex Meals are a great way to practice better eating habits for the future once you are on your own. Each week we expect everyone to practice two breakfasts, two lunches, and two dinners on their own. Women are expected to practice two evening snacks each week while men will practice four snacks on their own throughout the week. We recommend spreading the Flex Meals and Snacks throughout the week instead of doing full days on your own. If you incorporate the Flex Meals and Snacks as directed your food will cover 28 days total. You can find information about Flex Meals and how our program works here: https://bit.ly/2YTklKO
I will be looking into this further and reaching out with more details on your concern.
We look forward to working with you, William. Have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed July 10, 2019
I would like to lodge a complaint. Why is it called free shipping when they charge you 10 dollars to pack the shipment. I think that is false advertising. I think this should be changed. Either make it free or let people knowing you are being charged for special packaging for your monthly shipment.
Hello Shelley,
Thank you for taking the time to provide your feedback. I am a member of the Consumer Experience Team and would like you to know that we appreciate your feedback regarding the packing fee.
Nutrisystem does have a packing fee on all recurring orders due to the advanced packaging materials used to ensure the safe delivery of your foods. Everything is individually hand packed from our kitchen to yours, there are modular tiers for entree organization and easy unpacking, and the EarthAware air pouches to protect your order from any bumps, drops, or jumps during its journey.
The price of your packing fee is dependent on the package that you signed up with. If there was any confusion about this fee, I do apologize. I will look into your account and reach out privately with any additional information I can provide you with in regards to this.
I look forward to assisting you!
-the Nutrisystem Consumer Experience Team
Reviewed July 9, 2019
I have tried calling your automated phone number for help without any luck. I wish to have this melted order replaced. No info has been forwarded to me as to how I am supposed to do this. I have been completely satisfied with this service up till now.
Reviewed July 8, 2019
First order was wrong order shipped. We received someone else's order addressed to us. You graciously replaced order and sent out. We received order and all bars and chocolate treats were melted. Sent an email to request replacement and was sent email back to just eat chocolate treats as one big lump. (WTF) kind of customer service is that!!! I Quote, "If your chocolates arrive fully melted, they can be quickly hardened into one larger "candy bar" size portion." Now I'm pissed, we had so much great service with your company and we have lost a lot of weight. But I am a customer service type of guy. I need that to stay with a company.
Hi Scott,
Thank you for reaching out with your review. I am so sorry to hear about the issue with the chocolate in your order. This time of the year can be a little tough due to the different temps throughout the country. I will be looking into your account and reaching out soon.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed July 7, 2019
Do NOT give these People your credit card, I bought gifts cards from Costco and the price difference was a small amount so I used my credit card. They will charge your card without authorization. They automatically renew shipments. DISGUSTING.
Hello Theresa,
Thank you for taking a moment to leave your feedback! I am sorry if you were charged unexpectedly, I know that can be frustrating. I am a member of the Consumer Experience Team at Nutrisystem, and I just wanted to reach out to see if I could assist with your concern.
If customers sign up for the auto-delivery plan, orders are processed about every 25 days or so. Many of our customers find this option handy so that they can continue with their weight loss journey uninterrupted. I apologize if there was confusion over this delivery method.
I will be looking into your concern in more detail and reach out soon to help you with a resolution. I look forward to speaking and hope you have a great week, Theresa!
- The Nutrisystem Consumer Experience Team
Reviewed July 7, 2019
I have been on Nutrisystem for about five weeks and have lost sixteen pounds. Overall I am very happy with these results. I like losing the weight slowly which I am very happy about since I have heard that it is better to lose slowly. I am very happy with the meals provided and with the fact you can have your own flex meals. Those are very helpful in keeping from becoming tired and bored with this diet. I have tried many other diets but without success. This time I believe I am on the right track. The only problem I have is with the PowerFuels. There are way too few listed in the guide and a lot of them are meats, eggs,or fish. This would be okay, but a lot of the meals deal with meats, so I was wondering if there were any other PowerFuels that I could use? Thanks, Bob **.
Hi Bob,
Thank you for reaching out with your review. We are so happy to hear how much are you loving the plan and the food. We appreciate you taking the time to share your experience so far.
For the PowerFuels you can use anything that is 80-120 calories with at least 5 grams of protein or more. Also, the plan is very flexible so feel free to move those PowerFuels around if needed.
If you have any other questions, please call 1-800-585-5483 press #2 to speak with a counselor. They are here from 8am-10pm EST (Mon-Fri) and 9am-9pm EST (Sat and Sun).
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed July 7, 2019
The frozen order was delivered without the dry ice in the package. I am unsure as to why but know that during shipment it was delayed for several days at one location? Not sure why. I have had other orders go thru very quickly. As a result when I opened the package was surprised that all the contents were defrosted the ice cream had come out of the cups and was over everything. I was surprised the company is sending me another shipment. I am relieved. I have been very happy with the service and the food has been great I am losing weight and am determined to meet my goal.
Hi Raymond,
Thank you for reaching out with your review. We are so happy to hear that you were pleased with the service you received when contacting us for assistance. We would like to apologize that your order was delivered in this condition! Thank you for bringing this to our attention.
Please keep up the good work and congrats on your weight loss. Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed July 4, 2019
I was so pleased with the relatively prompt response regarding what was missing from my order. Really do appreciate the way it was handled. My missing items are on the way so I am very pleased with that. Don't know what I can say except thank you so much.
Hi Rose,
Thank you for reaching out with your review. We are so happy to hear that your concern was resolved in a timely manner. Please let us know if you have any other questions or concerns.
Hope you have a great day.
-The Nutrisystem Consumer Experience Team
Reviewed July 4, 2019
I had it for a month and no results and decided to go with a a second month. No results, I sent you guys a note to tell you about this. I am telling your customer service area of my experience was not good. I lost nothing. Please check correspondence for past month (2nd) and I want a refund. I have already talked to customer service. I am very very unhappy. Thank you.
Hi Cathie,
Thanks for taking the time to write about your experience. It is certainly disappointing when your weight loss doesn't meet your expectations. A member of the Nutrisystem Consumer Experience Team will be in touch with you shortly to address your concerns about your weight loss and request for a refund.
Enjoy your evening, Cathie!
The Nutrisystem Consumer Experience Team
Reviewed July 3, 2019
My husband and I purchased a meal plan program from Nutrisystem and were not happy with the food products. We were aware of the many meal plans that were available. We were under the impression the meals were frozen, we were disappointed when we received the packaged foods. Although, the website stated it was a 28 day meal plan, we received meals for 22 days. We later found out there are two "flex" meals per week, which we were responsible for preparing. In addition, the foods were not tasty, needless to say, we forced ourselves to ingest. We did not lose the 11 to 13 pounds as suggested by the website. The only positive aspect from this fiasco was learning appropriate portion size meals.
Hi Carol,
I am a member of the Consumer Experience team. Thank you for writing your review about your plan. I'm sorry to hear that you were unhappy with your plan.
The plan is a 28 day plan, with some meals that you will be doing on your own mixed in each week. As for weight loss, you can lose up to the 11-13 lbs but that does vary from person to person.
We would be happy to reach out and review your plan with you both and will be reaching out shortly.
-The Nutrisystem Consumer Experience Team
Reviewed July 3, 2019
I am a first time Nutrisystem customer and am a bit confused about getting started with the program. I just spoke with Jason, one of your counselors and had questions concerning the first week of fresh start. He was very helpful and comforting about the questions I had and answered them to where I could understand. He also emailed me the items I needed to use for my first week and was very pleasant. At this point I am very satisfied with your customer service and will not hesitate to call back if I need to.
Hi Sigrid,
Thank you so much for reaching out with your review. We are so happy to hear that you had such a good experience with one of our counselors. We will be sure to let his supervisor know what a great job he did on your call.
Hope you have a wonderful day!
-The Nutrisystem Consumer Experience Team
Reviewed July 3, 2019
Updated on 01/15/2020: Horrible experience with Nutrisystem Food, program and CS. Was on Nutrisystem and wasted over $1,000.00. Cancelled program. Never received refund. Went on Slim Fast and BP went down, lost 12 pounds already and keeping it off. Saved a ton of money and found product that works. All Nutrisystem cared about was getting me on another plan and spending more money. Only weight I lost was in my wallet.
Original Review: Food does not do anywhere as advertised. Actually the Weight Watchers foods sold in the supermarket tastes better, has better results and costs significantly less. I feel as though I wasted $1,000.00. When I communicate with Nutrisystem they, a week after my contacting them say to eat more... excuses excuses. Customer service is horrible!
Hi Steven,
I am a member of the Consumer Experience Team. Thank you for writing your review about your weight loss and your customer service experience. I completely understand why you would feel frustrated and look forward to helping.
I will be looking into your account and reaching out with more specifics on your concern.
We look forward to working with you, Steven.
-The Nutrisystem Consumer Experience Team
Reviewed July 3, 2019
I cancelled my order in person, over the phone on June 19th as a result of my complaint that Purolator would not leave my items without a signature. YOU promised and assured me that Purolator did NOT require a signature and that you would see to it that my items were sent out after giving Purolator a stern talking to by your supervisor. I never heard back from YOU but Purolator called me twice to pick up the stuff - which is an hour away!
When I cancelled, your agent was indifferent about me leaving and assured me she was the correct person to speak to in order to cancel the program. I now have a charge on my VISA card - which appeared 5 days earlier than last month - with INCLUDES over $100.00 in currency exchange rates!! When a refund is submitted by you, I will lose a substantial amount of money!! I expect that unnecessary charge to be removed immediately with zero cost to me!! All of this is documented in correspondences I have had with your customer service department. I also suspect that most if not all conversations have been recorded and are available for review.
Hello Doug,
Thank you for taking the time to write your review. I am a member of the Consumer Experience Team at Nutrisystem and will be happy to assist you.
I am very sorry that Purolator continued to request a signature despite our efforts to have them leave the shipments without one. I will be looking into why this is and what the unwanted charge on your card is and how to remove it.
I look forward to assisting you further!
-the Nutrisystem Consumer Experience Team
Reviewed July 2, 2019
Hello, I've used Nutrisystem a few times and love the product, however, even though the customer service representatives are helpful, I feel they do not properly explain. I paid full shipping charge even though I was told no charge. I live in Canada but I did let the agent know that. Nancy
Hi Nancy,
Thanks for reaching out with your review. We are so sorry to hear about the confusion with the shipping charge when ordering from Canada. I will be looking into your account and reaching out soon at assist.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed July 2, 2019
I’ve been in NS many times since the ‘90’s where it was 7 days on NS. When I called to sign up again (about a month ago), Flex Meals was not explained to me, consequently, my first week of actually on the NS food (wk 2 after Fresh Start) I ate NS all week with no FM. I looked at what food I had left and figured I’m out. I wouldn’t have enough to get me through the next 3 weeks. When I called and talked to a Counselor she explained the FM and said I need have 2 FM Per week - that still wouldn’t get me through 3 more weeks. So when I called back, the next counselor said I need to do 2-BF, 2-L, 2-Dinner, 2-snacks on my own each week. I understand the idea behind FM and actually think it’s a good idea, but it takes a lot more time to figure out which days you’re doing each of the FM’s (8 total). NS used to be pretty easy to follow but it’s not now. I’m so confused!
Hello Cindy,
Thank you for taking the time to leave your feedback! I am a member of the Nutrisystem Consumer experience Team and I just wanted to reach out to see if I could assist with your concerns.
I apologize if the Flex Meals were not explained when you initially signed up for the program. I can understand how it would be frustrating to start without that information. We do share the Flex Meal guidelines on our website, but I will be sure to forward your call for training purposes as that is information that should be given if customers are calling in to sign up.
I will be looking into your concern in more detail and would be glad to reach out to review the Flex Meal guidelines with you. I look forward to resolving your concerns, Cindy!
Have a great weekend.
- The Nutrisystem Consumer Experience Team
Reviewed July 1, 2019
Great program, great food, great results. Lost over 40lbs in 4 months with no effort on my part. Old age and change of lifestyle impacted me in all the wrong ways. This program put me back on the right path. Thank you.
Hi Rick,
Thank you so much for reaching out with your review. We are so happy to hear how well you did on the program and how easy the plan was to follow.
Please keep us posted on your continued progress. Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed June 30, 2019
If there were Negative 10 Stars score, I'd give that. Nutrisystem takes advantage of the elderly. They will not accept cancellation even if they agree to pay the $125 fee for canceling auto pay before the 2nd shipment. A terrible customer service experience and surprised such a large company works this way and takes advantage of people who don't want the food because it takes horrible and it poor quality; plus my mom got upset stomach and heart palpitations. Marie Osmond, do you approve of this conduct of business? These are innocent elderly people Nutrisystem is disrespecting and taking advantage of. Don't do auto pay program, or you will have a tough time cancelling (only by phone, no email) and you will get surcharged a $125 fee on top of the $400 something FOR THE 4 WEEKS OF TERRIBLE TASTING FOOD THEY SEND YOU.
Hello Jane,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry to hear about your mothers experience trying to cancel her program. I certainly understand how this may be frustrating, but would be happy to assist you further.
With our auto-delivery program, members receive a discount off the full retail value of the package for agreeing to receive at least two orders. If discontinuing auto-delivery prior to the second order, we do have a standard fee of $125 due to the auto-delivery discount received on the first order. We offer both one-time and A La Carte ordering options as well, however, these do not receive the same discounts as our auto-delivery option. We sincerely apologize for this confusion and any inconvenience caused.
I will be looking into your mothers account further and will be reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Original Review: June 29, 2019
I have had a great experience in losing weight on Nutrisystem. It's MUCH easier than any other weight loss plan I've tried, and I've been very successful. Unfortunately, the directions for updating orders online are confusing. I am being charged $200 extra for the same food I normally get simply because the directions online weren't clear on how to update my order. If they want to keep their customers, they need to be more customer friendly. My husband was considering doing the plan too, but now we are afraid of unexpected charges that we haven't budgeted for. Nutrisystem - please make your web page more user-friendly and intuitive to use.
Hi Carol,
Thanks for reaching out to us about your concerns regarding editing your order online. It's understandable how frustrating that must have been for you.
A member of the Nutrisystem Consumer Experience Team will be reaching out to you shortly to help address and resolve your issue. Please enjoy your day Carol!
The Nutrisystem Consumer Experience Team
Reviewed June 29, 2019
I emailed NutriSystem with an issue regarding applying the code from Numi rewards to my next order. They were so helpful and explained to me in the future how to do this, and went above and beyond to apply these codes for me so that I was sure to get the rewards. I am very pleased with the service that was provided.
Hi Jessica,
Thank you so much for reaching out with your review. We are so happy to hear that you had such a good experience with one of our counselors via email. We will be sure to let his supervisor know what a great job he did in assisting with your NuMi concerns.
Hope you have a wonderful day!
-The Nutrisystem Consumer Experience Team
Reviewed June 29, 2019
I really appreciate the thorough and kind reply to my inquiry. I feel like there's an actual person out there, who cares about me being successful with my weight loss. Again, thank you so much for your prompt and helpful reply.
Hi Mariyn,
Thank you so much for reaching out with your review. We are so happy to hear that you had such a good experience with one of our counselors via email. We will be sure to let his supervisor know what a great job he did in assisting with your questions.
Hope you have a wonderful day!
-The Nutrisystem Consumer Experience Team
Reviewed June 28, 2019
With my first order I did not get quick start guide or welcome guide. Did not get the free shakes either. Called & was told both would be sent. Again Waited 4-5 days for it. Shakes came, no guides. Called this morning at 8am, recording said busy. They would call me back. It's 5:17pm, no one called. Tried emailing and kept getting a too busy to answer email form letter back. Finally got thru on phone. Said she would email & post mail immediately. Again it's 5:20pm still nothing. Hope she put it in the mail, but I guess I won't know for a couple days. Been trying all day to get quick Start guide & welcome packet emailed & U.S. post mail sent to me. Guess I'll wait another couple days to see if it comes in the mail. Guess I'll just cross my fingers & hope I'm doing it right.
Hi Jeanne
I am a member of the Consumer Experience team. Thank you for writing your review about not receiving your materials. I understand how frustrating this may be and we look forward to helping you.
I will be looking into your account to give you more specifics on your concern.
We look forward to working with you, Jeanne!
-The Nutrisystem Consumer Experience Team
Reviewed June 28, 2019
I just called today (June 28, 2019) and was very happy with the help I received from one of your counselors. She really explained the workings of Nurtrisystem as well as emailing me information I needed for a even better understanding. My husband and I now understand and look forward to continuing with Nutrisystem until we reach our goal. Thank you again for your help and support.
Hi Della,
Thank you so much for reaching out with your review. We are so happy to hear that you had such a good experience with one of our counselors. We will be sure to let her supervisor know what a great job she did on your call.
Hope you have a wonderful day!
-The Nutrisystem Consumer Experience Team
Reviewed June 27, 2019
Missing items in fresh start box. There were 5 shakes not 7. There were 5 breakfast items not 7. There were 1 Dinner and 2 snacks. I would like these items replaced and advise on what to substitute them with. I have tried calling and get cut off. I have tried chat and the wait time go up not down.
Hi Judith,
I am a member of the Consumer Experience Team. Thank you for writing your review about your missing items. I completely understand why you would feel frustrated and I look forward to helping.
I will be looking into your concern further and reaching out as soon as possible.
We look forward to working with you, Judith.
-The Nutrisystem Consumer Experience Team
Reviewed June 25, 2019
Why write can't appeal to everyone's taste... I was on your program 4-5 years ago. Food was great. Not broken bars, cereal crushed, so called hamburger horrible, don't thank me. Hire new chefs or better than that you eat this crap.
Hello Suzanne,
Thank you for taking the time to write your review. I am a member of the Consumer Experience Team and will be happy to help you. I am very sorry to hear that you did not enjoy the foods purchased and would be happy to see what I can do to help!
I will take a look at your account and reach back out soon!
-the Nutrisystem Consumer Experience Team
Reviewed June 25, 2019
I reported finding foreign substance in four boxes of the frozen mac and cheese (see attached image). The rep I spoke to said she would send me out four replacement meals as I had to discard the four mac and cheese without eating. I never received the replacement meals. I did receive an email from Nutrisystem stating the matter had been addressed. The matter has not been addressed. Where are my replacement meals?
Hi Mike,
Thank you for reaching out with your review. I would like to sincerely apologize that you received an entree in this condition. I would like you to know that this is a very rare occurrence and take the quality of our entrees very serious.
I will be looking in your account and reaching out shortly. Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed June 25, 2019
Saying that the non-frozen portion shipped makes one believe frozen might come too. The rep said, after I complained nicely, that I have been getting a good deal. It felt like a hint that "You ARE lucky to get such a good deal (and shouldn't complain)." He's likely unaware how it can come across when somebody's calling with that issue and after saying I emailed multiple depts. only to receive auto reply that all were busy. So I had to call and wait for callback. But you have good reps too. The voicemail prompts are the worst. You have to wait for ALL of them before making a selection and that after waiting to hear your advertised promo.
Hello Stefan,
Thank you for taking the time to leave your review! I am a member of the Nutrisystem Consumer Experience Team, and I just wanted to reach out to address your concerns.
I apologize if you had a negative interaction with one of our representatives, but I will be sure to forward your feedback to our Training and Development Team. Our customers' experience is important to us here at Nutrisystem so I appreciate you sharing your input on the matter.
I will also be sure to pass on your feedback on the phone tree. Our goal is to try to ensure customers get to the department they need without having to be transferred, but I certainly understand your frustration with waiting for the prompts to be read.
Once I review your account in more detail, I'll be reaching out soon. I look forward to working with you on these matters and hope you have a nice weekend, Stefan!
- The Nutrisystem Consumer Experience Team
Reviewed June 24, 2019
My husband Bill ** and I were both on the diet. He ate mostly protein bars for breakfast and lunch as he works in an office. He ate the frozen stuff for dinner. He did lose weight and grateful for that. Me as a 55 year old, nurse of 32 years, knew you don’t lose weight on high carb diet. I work from home, ate my 3 meals and 3 snacks a day, never cheated and when weighed by doctor gained 10 pounds. OMG... not really surprised but now in Dr. Atkins again and second week in already lost 15 pounds. Would not recommend it to any female that I know. Plus me being against it I feel like the 600 dollars for 2 months for me was like burning money with fire (kinda like smoking). Marie Osmond, lived her music as a child, but spokesperson for Nutrisystem, most people know she is like Oprah and is like a yo yo (up and down with weight loss) plus I guess they call it photoshopped is also readily available.
Hello Mitzi,
We are so sorry to hear the plan didn't work out for you but we are happy to hear that it worked well for your husband.
We would be happy to reach out to see what we can do to improve your experience and review your meal plan to see what we may have been able to do to improve your results.
We look forward to speaking with you, Mitzi!
-The Nutrisystem Consumer Experience Team
Reviewed June 23, 2019
I ordered the buy one month-get one month free deal. I was told the cost, thinking this was for both months (just under $300). Now, I am told I will be billed that same amount for the second month!! Very misleading, and I am not at all happy. I used Nutrisystem a few years ago and the $300 was for one month, so either their prices have REALLY gone up or this deal is a scam. It is MUCH cheaper to buy these kind of healthy meals from the grocery store. I will never use Nutrisystem again.
Hello Laura,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry for any confusion about your promotion. I certainly understand how this may be frustrating, but would be happy to look into this further.
Our 2 for 1 promotion gives 50% off the first and second auto-delivery order so that you are essentially getting two orders for the price of 1. I am very sorry for this confusion and any inconvenience caused.
I will be looking into your account and will reach out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Updated review: July 15, 2019
I was contacted about how to modify an existing order and appreciate the contact. I have changed my eating habits in a short amount of time with Nutrisystem and feel it's very beneficial.
Original Review: June 22, 2019
If you ever wondering what canned military food might be like--this is it. If you're desperate to lose weight, it might work but although most of the food is edible, ordering from the website is an absolute nightmare. There are so many hoops to jump through only to find there is no way to get around added shipping costs, snuck in "handling costs" and barrages of ads to get you to buy more and keep adding on to your plan. Trying to call customer support puts you on an endless phone call that never gets answered. So even when you DO find something you WANT to order, there is no way to order it or get help adding or editing your plan without incurring more charges. The basic plan wouldn't be bad if the website and ordering system could be improved. But even if you're computer savvy it's a nightmare and is so frustrating that alone leads you to discontinue what could otherwise be a decent way to lose weight. It just shouldn't be this complicated.
Hi Ramelle,
I am so sorry to hear about your experience with ordering on the website. Thank you for writing your review with this feedback about the food, pricing and service. I understand how frustrating this may be and we look forward to helping you.
I will be happy to reach out and help with anything that I am able to.
We look forward to working with you, Ramelle!
-The Nutrisystem Consumer Experience Team
Reviewed June 20, 2019
Did not receive first week instructions—they really would have been helpful!! Now in second month but it was confusing the first couple of weeks...so this is more of a heads up that there was information missing—it could have led to early discouragement and failure.
Hi Jan,
Thanks for taking the time to reach out with your concerns regarding your experience so far. I am sorry to hear that you were missing the instructions and plan to look into this further for you. Missing your meal plan information would certainly be a challenge with getting started and apologize for the inconvenience.
A member of the Nutrisystem Consumer Experience Team will reach out to you shortly to work with you regarding this issue.
Please enjoy the rest of your evening.
The Nutrisystem Consumer Experience Team
Reviewed June 20, 2019
Received expired and open products. Impossible to get satisfaction. Will never EVER use this again. Also threw out all last month. Also low inventory. Got bad replacements. Never said the products were out. Reported expired. I was told I can get a discount and stupidly took the offer. 3 items opened so I tossed all out and could not get through to complain.
Hi Ken,
I am a member of the Consumer Experience Team. Thank you for writing a review about the issues you experienced with your order. I completely understand why you would be frustrated and I look forward to helping.
We take our food quality very seriously and sincerely apologize that you received expired and damaged items in your orders. I will be looking into your account and reaching out with further details on your concern.
We look forward to working with you, Ken.
-The Nutrisystem Consumer Experience Team
Reviewed June 20, 2019
I've enjoyed most of the frozen food but struggled to stay on the diet for more than a couple of days. The pizzas tasted pretty good and the cinnamon rolls were good as well. My complaint with Nutrisystem is the way I'm charged for the a la carte items. I auto-enrolled for the discount offered but there is NO NOTICE sent that they are shipping another order. However, they will send daily email notices advertising their product. I've gone online to cancel and discovered I couldn't cancel online. I tried to call but they have East Coast hours and I live in Colorado. The last time this happened, I simply delayed the order for many weeks thinking I'd remember but alas, tonight I was unpleasantly surprised to see money missing from my bank account. It's not hard to auto-generate an email warning that money is leaving your account when the product you are purchasing is non- refundable.
Now I have a whole cooler's worth of food coming my way which I don't want. I'll accept responsibility for choosing the auto- enroll option but there is no reason not to just send an email saying your order will ship in 3 days, make changes now, or do nothing and your order will process as is, etc.. Tomorrow, when I can reach Nutrisystem, I will cancel and never order again. That I have to call and cancel when everything else is online is ridiculous and inconvenient. It's also a way for Nutrisystem to make money. I find it sneaky although I'm sure Nutrisystem would counter that it's very convenient for customers, it's not convenient for me and I can't fathom that I'm the first person to be frustrated with this system.
Hello Kat,
Thank you for taking the time to write your review. I am a member of the Consumer Experience Team at Nutrisystem and will be helping you out with your concern.
I completely understand your concern of the emails. At this time, our system is only set to remind you for the full auto-delivery orders. I will definitely be passing this along as a suggestion from you!
I will take a look at your account and see if there is anything I can offer to help improve your experience. While you have decided to stop the Auto-Orders, I want to ensure that you end on a positive experience. I will reach out soon!
I look forward to working with you.
-the Nutrisystem Consumer Experience Team
Reviewed June 20, 2019
I'm just starting the Nutrisystem program and signed up for the Uniquely Yours menu. I have not eaten the food yet as my food just arrived today. I'm excited to begin and also add my own meals. I gave 3 stars because it took 29 minutes on hold before speaking to customer service (I took a screenshot of the timestamp, I was so annoyed). The other reviews are accurate when they say to expect a long wait. It's awful that you have to wait more than 29 minutes to speak with someone. Nevertheless, once I spoke with customer service the young man was very nice and resolved me issue. I'll update in regards to how the food taste and my success on the program (fingers crossed).
Hello Ona,
Thank you for sharing your experience and welcome to the program! We are very sorry for your recent hold time. Currently we are experiencing unusually high call volume. We understand that this may be frustrating and that you may have other things to accomplish. Please know that we are working diligently to assist all customers’ needs in a timely and effective manner. We greatly appreciate your patience and again apologize for any inconvenience. We are happy to hear that you were able to get further assistance with your concern once connected with a representative.
We wish you the best of luck with your program, Ona! Have a wonderful day!
-The Nutrisystem Consumer Experience Team
Reviewed June 19, 2019
I’ve had problems with linking NuMi to my account for ordering purposes. I’ve spoken to several of your support personnel who insisted they had fixed the issue, but I still couldn’t order from my NuMi app. Yesterday I spoke to a different person who was able to identify the underlying issue and notified the appropriate party for corrective action. Today I received an email stating I should be able to complete the link. I had to change my password, but was able to place my order successfully. I appreciate the support person who fixed a multi months-long problem. Thank you.
Also, I have been on Nutrisystem since 9/26/18, I’ve lost 64 lbs and I’m very happy with the whole experience. I get some incredibly positive reactions to the new me. First time in my life I’ve had such a positive experience that is easy and the majority of the food products are very good. When asked how I did it, I tell them Nutrisystem.
Hello Diane,
Thank you so much for the positive review! We are very sorry to hear about the trouble you had with NuMi, however, it is great to hear that a representative was able to resolve this for you. We greatly appreciate you you taking the time to share your experience with us. We hope you have a wonderful rest of your day!
-The Nutrisystem Consumer Experience Team
Reviewed June 19, 2019
FedEx delivered my order to a camping RV. One of the boxes was stolen. I cannot start my diet while missing one box. I need to find out what to do next. I have contacted FedEx but am getting nowhere. The box that is missing is the cardboard box. I got the Styrofoam box.
Hi Charlotte,
I am a member of the Consumer Experience team. We are so sorry to hear that your box was stolen!
We are happy to look into this so you and will reach out shortly.
We look forward to working with you, Charlotte.
-The Nutrisystem Consumer Experience Team
Reviewed June 18, 2019
I paid for a 28 day program but month two they only sent 20 days of food. They say you have to make your own food the other days. I want a refund or my missing items since I signed and paid for 28 days of food.
Hi Martin,
Thank you for reaching out with your review. We are sorry for the confusion when you signed up online regarding the FLEX meals.
The plan covers 28 days. We send you 20 items in each category since you will be flexing some of your meals. You will be Flexing 2 breakfasts, 2 lunches, 2 dinners and 2 evening snacks per week. This is where you are not using a Nutrisystem entree but instead making something on your own. You will be spreading out these meals. For example...Monday flex breakfast, Tues flex lunch, Wed flex dinner and Thurs flex snack.
I will be looking into your account and reaching out soon. Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed June 17, 2019
Food is poor. Loaded with carbs. Some of the food provided wouldn't even be fed to a dog. Trick is to get under 1100 calories a day. Read the fine print, you must order two months worth minimum or you are slapped with a $125 cancellation fee. This part is not highlighted when you order. NOT EVEN SURE IF THIS IS LEGAL, will be contacting my lawyer. I was on this diet for 3 weeks, lost 2 pounds.
When I first called to get information on the diet, the price was automatically manipulated and increased on the website. I had to call and complain to get back to original price as advertised. When i called to cancel, I asked for them to do nothing until I called back, they still tacked on the $125. All in all, a very poor experience and would never recommend to anyone. Poor food, poor service.
Hello Luz,
Thank you for taking the time to share your experience! I am a member of the Nutrisystem Consumer Experience Team, and I just wanted to reach out to assist with your concerns.
I'm sorry to hear you did not enjoy the meals or lose as much as you had wanted to, I know that can be frustrating. We do recommend about 1200 calories a day on the standard program for women for the best weight loss, but everyone loses a bit differently so it can take some time for the body to adjust to a new diet. I'd be glad to review the plan in more detail with you if you do have meals left over that you'd like to use. The program does meet the American Diabetes Association guidelines for nutrition and Nutrisystem focuses on the use of carbohydrates low on the Glycemic index that break down slower to help stabilize blood sugar and help keep you feeling full. I do have a list of the items lower in carbs though if customers need an even further reduced carbohydrate diet.
My apologies if the details of the auto-delivery program was not made clear. Customers who sign up with the auto-delivery option receive a discount off the one-time order price, so we just ask that they receive at least two orders. If individuals would like to cancel their plan before the second order, we charge a standard $125 fee as outlined in the Terms and Conditions shared before submitting the order. I certainly appreciate the feedback on making those details more apparent though, and I will be sure to share your input with the appropriate team.
I'll be looking into your concern in more detail and reaching out soon. I look forward to helping you further and hope you have a nice weekend, Luz!
- The Nutrisystem Consumer Experience Team
Reviewed June 17, 2019
Customer Service Returns is very unprofessional. I called within the 14 days (mid Feb) for a full refund. I received the return authorization. I became sick and the a family member had surgery. The mailing label expired, so I called to receive another one. A representative emailed me another mailing label. (If I did qualify for the refund, then why mail me another label.) I was misinformed.
When I called to check on the status of my refund, I was told it was too late and I could not receive a refund. I was told a mgr would call in 3 days. When I called back due to not receiving a call, the rep Tiffany told me the reason I did not receive a call was because I was not entitled to a refund. She also refused to transfer me to speak to a manager (second person who refused to transfer me). I had to tell her what was in the return box even though they had the return. Tiffany was rude and very unhelpful. Still waiting for refund which will be pennies on the dollar and a call. Would not recommended. Will never try them again.
Hello Michelle,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry to hear about the trouble you have experienced with your refund. I certainly understand how this may be frustrating, but would be happy to assist further.
We have a 30 day return policy where members can return non-frozen items within 30 days of their receipt. We are typically unable to accept returns after this time frame.
I will be looking into your account further and reaching out soon to see how I can help. I look to working with you!
Have a wonderful day, Michelle.
-The Nutrisystem Consumer Experience Team
Reviewed June 17, 2019
Why am I paying, what I consider too much, for this food only to have received the FIRST order and have 30% of the breakfast food packets missing? Can't get thru to talk to anyone and my emails go unanswered. If I can't get any answers within 48 hours I am canceling this plan for good. POOR POOR customer service for people that can't even count.
Hello Richard,
I am sorry to hear that there may be issues with your order and that you had a challenge reaching us by phone.
The first month contains 22 days of meals which include the meals sent in your Fresh Start Kit.Your second month consists of 20 breakfasts, 20 lunches, 20 dinners and 40 snacks as you mentioned. The Fresh Start Kit consists of 7 breakfasts, 7 lunches, 7 dinners and 7 snacks along with the box of 7 Fresh Start Shakes.
This is all set up to allow you to practice making healthy meals on your own or if you have an upcoming event, there is no need to worry about getting back-logged on your food. We understand that this can be stressful and nerve-racking to be forced to make healthy meals on your own. However, we want you to know that the Counseling team is here to help you navigate the waters!
If you are looking for any ideas on making your own meals, visit the Leaf at https://leaf.nutrisystem.com/. This is our blog where we post articles that offer tips and tricks for winning weight loss and recipes to help you learn how to make healthy meals and snacks that fit easily into your program.
A member of the Nutrisystem Consumer Experience Team will be in touch shortly to help look into the concerns surrounding your order. Please enjoy the rest of your evening, Richard!
The Nutrisystem Consumer Experience Team
Reviewed June 17, 2019
I receive updates with special every week, as I had done the program a year ago with very little success. I had wanted to try again, but could not afford the full cost. I looked for the best deal and it appeared to be the deal of the season - the 2 for 1. To find out the cost I was told for month one was just for month one and that I would be billed again the second month. Then you say no shipping cost, but charge $13 to handle the order - of course you handle it, how else does it go out?? So - I did not get two months for the price of one, I did not get the best price for the season, and then when I found out the truth now I am going to be billed $125. Yes - I found it after looking all over for that policy. Why not out it right on the front page with the billing and shipping info.?
Because you want to hid it and rip people like me off. I thought this was a true to the product and true to people company - I have learned differently. Be honest - be up front with what people are getting for their money, give more than 14 days to try products - I did not even start mine till Monday and it came on Thursday. So I lost 4 days right there. If it is a god product that does what it says - give people enough time to really try it. And lastly - don't be a scam company like a lot of the others. I am very upset and disappointed in this whole process and if I am not refunded at least the extra $125 extra fee - I will make sure everyone knows about the scam and to NOT use this product, as they do not stand behind it. Julie
Hi Julie,
I am a member of the Consumer Experience Team. Thank you for writing your review about the 2 for 1 promotion. I understand why you would feel frustrated and look forward to helping.
The 2 for 1 promotion is essentially a 50% auto-delivery discount. When you place a one-time one-month order you pay the full retail value and you are not eligible for additional discounts. If you enroll in an auto-delivery instead you receive a significant discount (such as 50% off) and you are expected to accept two orders for this reason. Since you are receiving two orders that are each 50% off you end up receiving two months of meals for the same price you would pay for a one-time one-month order. I apologize for any confusion surrounding this.
When you enroll in an auto-delivery you are expected to take two orders, but you are eligible for the Money Back Guarantee if you contact us to cancel within 14 days of the delivery of your first order. If you cancel after this period has ended and prior to receiving your second order there is a standard fee which is $125. Once you accept two orders there is no fee if you wish to cancel.
I will be looking into your account and reaching out with more details on your concern.
We look forward to working with you, Julie.
-The Nutrisystem Consumer Experience Team
Reviewed June 17, 2019
I don't like the flex plan...I want to discontinue after this month. I prefer the full program where all meals are given to me but too expensive for me. I don't want any future orders. Please discontinue my program after this month.
Hello Marguerite,
Thank you for taking the time to write your review. We are sorry to hear that you would like to cancel. We would be happy to take a look at your account and schedule a time for us to call out to you.
Please remember that when you sign up, online or over the phone, you will have two options. A one-time order at the full retail value or you can choose the discounted rate. The second option will require you to take two shipments in order to retain the discount received as we cannot extend this to a one-time order. If you sign up for the discounted rate and discontinue prior to a second shipment, you are subject to the $125.00 fee. All that we ask to keep this discount is to accept two shipments.
We do have a 14-day Money Back Guarantee. You will have 2 weeks from the time the package arrives at your door to try out the product and see if it is the program for you. In this case, we can cancel the plan, waive the cancellation fee, and provide you a label to send back the foods. You will receive a full refund minus the cost of the label, about $20.
I will reach out with the options you have available soon.
-the Nutrisystem Consumer Experience Team
Reviewed June 16, 2019
Cancelled second delivery. Food gave me terrible heartburn. Doctor said it was probably the soy. Was charged $125.00 but was told on the phone when I cancelled would be reimbursed. Yesterday was told, "Sorry, you won't get refunded!! Not happy at all and will be telling friends on facebook and anyone else not to sign up for this program. Believe me. Food was not worth $400.0!!
Hello Debby,
Thank you for reaching out with your review. I am sorry to hear about your experience on the plan and when calling in for assistance. I will be looking into your account and reaching out soon.
Hope you have a great day!
The Nutrisystem Consumer Experience Team
Reviewed June 16, 2019
Joan cleared up many things for me. She was patient, friendly and informative. Gave me many personal informative tidbits to help me enjoy being on Nutrisystem. She didn't make me feel that I was usurping her time and I did not feel rushed. Thank you.
Hi Jennifer,
Thank you so much for the positive review! We are so happy to hear that Joan was able to help you with your program. We will be forwarding this feedback on to her supervisor. We wish you the best of luck with your plan and hope you have a wonderful day!
-The Nutrisystem Consumer Experience Team
Reviewed June 16, 2019
Followed the plan as stated and told to. Didn’t have anything not on the plan except when I went low - glucose required. Very disgusted on the responses I got. You didn’t follow the smart protein grocery guide or what I was suppose to eat. Hard not to when I ate the same thing (salad, vegetables, nuts fat free yogurt). So how about I just eat what is sent and water would that make your people happy - very unprofessional, staying and accusing a person of not following the plan and that is why they didn’t lose. Thanks, Shannon.
Hi Shannon,
Thank you for reaching out with your review. I am so sorry to hear that you were not happy with your weight loss or service when you called in for assistance. I apologize if you feel the counselor was being unprofessional, we always check how a client is following the plan. At times, it is a very simple fix that can help with getting your weight loss moving in the right direction.
I will be looking into your account and contacting you soon.
-The Nutrisystem Consumer Experience Team
Reviewed June 15, 2019
I recently asked what the difference is between Nutrisystem frozen dinners ex. turkey medallions & vegetables and the ones from other brands like Weight Watchers or Lean cuisine. What I got was a standard reply explaining what Nutrisystem offers and NOTHING of what I questioned. That tells me some of your meals are no different than others since you avoided to answer my question and for that reason I will not be joining Nutrisystem.
Hello Elyce,
Thank you for taking the time to write your review. I am a member of the Consumer Experience Team at Nutrisystem and would be happy to provide information regarding our program.
The Nutrisystem weight loss program and all of the diet food choices are based on the science of the Glycemic Index, which measures the quality of carbohydrates and how they impact your blood sugar levels.
Carbohydrates that break down slowly encourage stable blood sugar levels so they rate well or “low” on the Glycemic Index. The slow and steady breakdown also produces a greater feeling of fullness. Carbs that break down too quickly cause your insulin levels to spike, and high insulin levels can cause your body to store fat. These “bad carbs” are given higher-glycemic values and most often leave you hungry soon after a meal. So if you’re looking to lose weight, you should stay away from “bad carbs” and instead, seek to incorporate more “good carbs” with low-glycemic values into your diet to help keep your blood sugar levels stable and your appetite in check. With the recommended combination of fresh grocery items and the Nutrisystem® entrees and snacks, we do the work for you.
With other weight loss programs, more work is required and often, there is not as much guidance. This is especially true with DIY plans, like Lean Cuisine.
I will reach out privately to see if there are any other questions that I can answer for you!
-the Nutrisystem Consumer Experience Team
Reviewed June 13, 2019
When I signed up I received 28 days of food. When the reorder came it had 20 days of food. When I inquired, Nutrisystem said that people wanted to do flex meals 2x per week and that is why you get 20 days and not 28. I said the price is the same on the re-order so why should I be charge the same for 8 days less of food. They said that is the new way they do it. Very misleading... I cancelled after the first re-order.... Too bad as I would have stayed on program longer if they gave 28 days of food on the re-order since they were charging the same price.
Hello Peter,
Thank you for reaching out to share your feedback. I am a member of the Consumer Experience Team at Nutrisystem,and I just wanted to reach out to address your concerns.
I apologize if you received less meals than you expected on your program. As outlined on our How It Works page, we include Flex Meals as part of the plan to give customers the opportunity to eat out with friends and family or try new recipes. Our goal is not only make weight loss more convenient, but we also want to give our customers the tools they need to be able to do things on their own once they reach their goals. We also found many of our members were looking for a bit more flexibility on the program. Customers start using the Flex Meals the second week on their plan. I will be sure to share your feedback on making that information more apparent though, Peter.
I will be looking into your account in more detail and reaching out soon. I look forward to speaking with you and hope you have a great week!
- The Nutrisystem Consumer Experience Team
Reviewed June 13, 2019
I called and spoke to a counselor today about gaining weight while on Nutrisystem. I was informed that I wasn't eating enough food. Turns out that I wasn't eating the three required power fuels and the one smart carb daily. I was also reminded to go online and pick the foods I want sent monthly. Who doesn't like to be told to eat more food? I feel like I can get back on track now!
Hi Connie,
Thank you for reaching out with your review. I am so happy to hear about the service you received when calling in for assistance. Glad our counselor was able to get you back on track.
Hope you have a great day and best of luck!
The Nutrisystem Consumer Experience Team
Reviewed June 13, 2019
Canceling. I tried the food and would wake up in the middle of the night and be dying of thirst. I need more fat. I am going to do Atkins which I have done before and it worked great. Even my cholesterol, etc. went down.
Hi Kathryn,
I am a member of the Nutrisystem Consumer Experience Team. I am very sorry to hear about your experience on the program. I certainly understand how this may be frustrating and look forward to assisting your further.
I will be looking into your account and reaching out soon to see how I can help. I look forward to speaking with you!
-The Nutrisystem Consumer Experience Team
Reviewed June 13, 2019
Quality of food - very good; success - positive; trying to cancel plan when ready to do so - frustrating. It seems NS intentionally makes it difficult to stop the program. After participating with positive results, that leaves a "bad taste" in the end.
Hi Mary,
Thank you for reaching out with your review. We are so happy to hear about your experience on the program with your weight loss.
We would like to apologize if you had a difficult time reaching us to stop the program. Please let us know if you need any assistance with your account.
Hope you have a great day!
The Nutrisystem Consumer Experience Team
Reviewed June 12, 2019
I decided to cancel my membership when I found it impossible to reach a representative. I found a PIECE OF PLASTIC in the Spinach pretzel lunch and was not able to get through to the # I was given on chat. So disappointed.
Hello Sheryl,
Thanks for taking the time to share your experience. I am member of the Nutrisystem Consumer Experience Team that will be working with you regarding your concerns. I understand how frustrating it must be to not reach us as easily as you would like and apologize for the inconvenience.
I am sorry to hear that you found a piece of plastic in your lunch entree. Nutrisystem takes the quality of our entrees seriously and will be following up with you regarding how to resolve your issues and concerns. I will review your account and reach out to you shortly. Please enjoy the rest of your day Sheryl.
The Nutrisystem Consumer Experience Team
Reviewed June 12, 2019
I have been patient waiting for my credit! Did everything I was told! You want your money up front. Where is mine! Please send. I will not recommend Nutrisystem to anyone!!! Very poor company!!!! Please return or will take further steps!!!!
Hi Carol,
Thank you for writing your review about your refund, we are so very sorry to hear that you have not received this yet. I understand how frustrating this may be and we look forward to helping you.
I will be looking into your account and reaching out.
We look forward to working with you, Carol.
-The Nutrisystem Consumer Experience Team
Reviewed June 12, 2019
Delivery was fast and the food tasted fine but, unfortunately, the program just didn't seem to work for me. I want to commend the Customer Service Department. When I decided that I needed to cancel my account, I dreaded making the call because I was anticipating a "hard sell" to convince me not to cancel. That didn't happen. The representative was kind and caring and offered to let me speak to a counselor if I wanted to do so but did not pressure me in any way and I am beyond grateful for the attitude that was displayed toward me. He assured me that I would have access to a counselor for six months if I felt that I wanted to talk to one of them, which made me feel that Nutrisystem really does care about its clients.
Hi Sandra,
Thank you very much for taking the time to share your experience. We are so sorry to hear that the plan did not work out for you.
We would be happy to have a counselor call out to you, if you would like to review the plan in more detail.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed June 11, 2019
Absolutely love it! It is such an easy program to follow. The food is amazing. I have very seldom gotten hungry on this plan so far. Actually, I look forward to every meal. I was so afraid the shakes would be terrible, but to my amazement, they are delicious. Thanks, Nutrisystem.
Hi Annette,
Welcome to the program! Thank you very much for taking the time to share your experience.
We are so happy to hear how much you are enjoying the plan. Please don't hesitate to reach out if you have any questions!
We wish you the best of luck, Annette!
-The Nutrisystem Consumer Experience Team
Reviewed June 10, 2019
I’ve been on Nutrisystem for one month and wanted to cancel my order, I call their customer service line and it took forever to find the right menu to go to. I got to a customer service representative and he was horrible. I told him I wanted to cancel my order and he said that he would check on my order status and I told him I cancel my order online but just wanted to make it was cancel and he immediately sent me to a different line without before I can say anything else. I would not recommend Nutrisystem to anyone, horrible customer service experience. They need to retrain their people on customer relations. Also, they offer 50% but there is a catch, if you cancel after 1 month Nutrisystem will charge you $150 cancellation fees. DO NOT SIGN UP.
Hello Nivanh,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to share your experience. I am very sorry to hear about the trouble you had cancelling your order. I certainly understand how this may be frustrating and would be happy to assist you further.
With our four week plans, we offer both one-time and auto-delivery ordering options. With our auto-delivery option, members receive a discount off the full retail value of the package for agreeing to receive at least two orders. If discontinuing auto-delivery prior to receiving the second order, we do have a standard fee of $125 due to the auto-delivery discounts received on the first order. I am very sorry for this confusion and any inconvenience caused.
I will be looking into your account further and will reach out soon to see how I can help. I look forward to working with you and hope you have a great day, Nivanh.
-The Nutrisystem Consumer Experience
Original Review: June 9, 2019
Very difficult to cancel the plan. You cannot do it online, you must call. When I finally got through to someone, she attempted to make it a very difficult experience. I asked to speak with a supervisor finally. After a 6 minute wait, I spoke with a supervisor who denied her representative was trying to make it difficult. She finally canceled my plan and gave me a confirmation number.
Hi Tina-Marie,
Thank you for reaching out with your review. I am so sorry to hear about the service you received when calling in for assistance. I will be looking into your account and reaching out soon to assist.
Hope you have a great day!
The Nutrisystem Consumer Experience Team
Reviewed June 9, 2019
Sending the 3 missing snacks is fine; doesn't matter what you choose; the snacks were all acceptable. However, I wish to cancel my account because the dinner canned items were not digestible. ~ two hours after eating the canned beans (TWICE) I became ill and vomited everything up. Rest of the food was fine. I do resent having to pay another $125 to you just to cancel. I hope you understand. Gaile
Hi Gaile,
I am a member of the Consumer Experience Team. Thank you for writing your review about your missing snacks, the issues you experienced with some of the dinners, and the auto-delivery policy. I completely understand why you would be feeling a bit frustrated and I look forward to helping you.
When you enroll in an auto-delivery you receive a significant discount off of the one-time order cost and for this reason we ask that you take two orders. If you cancel your program within 14 days of receiving your first order then you have the option to take advantage of the Money Back Guarantee. If you cancel after this period has ended and prior to accepting a second order there is a standard fee which is $125. Once you accept a second order there is no fee if you wish to cancel. We apologize if you were unaware of these terms.
Our plans can be customized and so you can pick your menu for your second order if there were items in your very first order that you did no enjoy. We typically can send courtesy replacements as well if you receive anything in your first order that you really cannot eat.
I will be looking into this further and reaching out with more details on your concern.
We look forward to working with you, Gaile.
-The Nutrisystem Consumer Experience Team
Reviewed June 8, 2019
It is too early to say much. On second week only. Was happy I called in to speak with a contact. Should be on a diabetic plan which I believed I said on day 1, had me as a pre diab!!! Hope you can update my choices. Love the food. Choices too!!!
Hi Kathleen,
Thank you for reaching out with your review. We are so happy to hear that you are enjoying the food. Your plan has been changed over to the Diabetic Program however, you will not notice many changes with the menu. All of our entrees are Diabetic friendly except for the Chocolate Brownie Sundae. The main difference will be the Daily Tracker and how you organize your day. Also, the Fresh Start kit is not part of the Diabetic program.
If you have any questions regarding your plan, please give us a call. Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed June 8, 2019
I am very happy I lost 6 pounds my first week which ended on June 5, but can not write in my Numi app. I just started exercise my self to improve results for the next week (Wednesday 12 ends my 2nd week). Note: please remove from my 2nd delivery (package), for next month, the BBQ rounds, granola cereal, and the hamburgers.
Hello Linda,
Thank you for taking the time to write your review. I am a member of the Consumer Experience Team at Nutrisystem. Congrats on your weight loss so far!
I would be happy to reach out to discuss your concerns and help you get NuMi working. I will reach out privately with my hours.
I look forward to speaking with you!
The Nutrisystem Consumer Experience Team
Reviewed June 7, 2019
I placed an order for a Fresh Start Kit. Instead, I received 7 breakfasts, lunches and dinners in a generic brown shipping box. There was no “kit”. Additionally, I did not receive the Fresh Shakes and Nutrisystem snacks or program materials that come with the kit. Simply put, this was not a kit. I did an online chat with a rep who is sending out the missing items but it will take 4-10 days to arrive. I’m most disappointed in the lack of the actual kit box that keeps things organized, as well as the missing items. Don’t claim you’re shipping me a “kit” when it appears just like every other a la carte order. I would prefer to return this erroneous order and just have them ship me the actual kit that is pictured, that I ordered and paid for.
Hello Dionne,
Thank you for taking a moment to leave your feedback! I am a representative from the Nutrisystem Consumer Experience Team, and I just wanted to reach out to assist with your concerns.
I am sorry to hear your order arrived incomplete or missing items, I know that can be disappointing.We appreciate you bringing this to our attention and will be sure to forward your concern to our Quality Assurance Team.
I will be looking into your account in more detail and reaching out soon for further assistance. I look forward to assist you and hope you have a great week, Dionne!
- The Nutrisystem Consumer Experience Team
Original Review: June 7, 2019
If there was an option for a zero rating that if what I would have done! Beware of this company! I signed up for Nutrisystem and was not aware that I "Had" to have 2 months worth of food delivered for auto delivery (they said it is somewhere in their fine print which the website is confusing as hell when you try to sign up). The first month was auto delivery and then I purchased a la carte. I have purchased over $800 worth of food, but yet I can't cancel unless I want to pay another $125 or do another auto delivery shipment. This company doesn't care that you purchased more food a different way, they want to screw you over by forcing you to pay more on the auto delivery or pay to get out.
When I called to cancel I asked for the supervisor or a manager and he said there is no one I can speak with, he said that I could either pay the $125 or have another auto delivery. I said I don't authorize the payments but that clearly doesn't matter to them. It clearly doesn't matter that I have spent more then $800 with that company. If I would have done the auto delivery it would have cost me less. This company is a scam and horrible! Do not sign up with them. I wish I would have read the forums on how crappy their contract was because I would have never signed up.
Hi Sarah,
I am a member of the Nutrisystem Consumer Experience Team. I am very sorry for any confusion about our auto-delivery program. I certainly understand how this may be frustrating, but I look forward to assisting you further.
We offer both one-time and auto-delivery ordering options. With our auto-delivery option, members receive a discount off the full retail value of the package for agreeing to receive at least two orders. If discontinuing auto-delivery prior to receiving the second auto-delivery order, we do have a standard fee of $125 due to the auto-delivery discounts received on the first order.
I sincerely apologize again for any confusion or inconvenience caused. I will be reaching out to you soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed June 3, 2019
I live in New York and London equally and I really wish I could get Nutrisystem in the UK as I find it really good and not difficult to manage at all. If they make any mistakes they rectify them immediately and will change anything you wish. It also makes life very easy if you are busy not having to cook.
Hi Susan,
Thank you for reaching out with your review. We are so happy to hear how much you are enjoying the program. We appreciate your feedback and will pass it on.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed June 3, 2019
By the time I was able to get through to speak to a human, my frustration level was sky high. Robert answered all my questions and helped me to understand the program more. I still have questions which I will deal with later. I thank Robert so much for helping me and being so patient.
Hi Sandra,
Thank you for reaching out with your review. We are so sorry to hear about the wait time when you called in for assistance. We appreciate you taking the time to let us know about Robert's service and will be passing this on to his supervisor.
Hope you have a great day.
The Nutrisystem Consumer Experience Team
Reviewed June 3, 2019
I extended my delivery date by the deadline and when I called to see why the change was ignored I was told I didn’t contact y’all by the deadline. I will say it was the day before the last day I could cancel. I wanted the shipment just not at that time. I was the customer who got it ready to send back the day after I received it and had to take it to FedEx.
Hi Kay,
Thanks for taking the time to reach out to us about your experience regarding your order. I understand how frustrating it must have been to have an order ship out unexpectedly.
As a member of the Nutrisystem Consumer Experience Team, I will be looking into your issue and following up with you shortly. I look forward to working with you to help address your concerns. Please enjoy your evening Kay.
The Nutrisystem Consumer Experience Team
Reviewed June 3, 2019
I ordered the $100 meal deals. A few of items were good, but mostly received turkey sausage and egg muffins. I do not care for them, as when I open packaging, the muffin is broken on most of them. I am disappointed and wish I would not have ordered from Nutrisystem. It is so hard to lose weight. How about a refund.
Hello Darlene,
We are sorry to hear that you didn't enjoy some of the breakfasts and had some broken items.
We are more than happy to help with this and will be reaching out shortly.
We look forward to helping, Darlene!
-The Nutrisystem Consumer Experience Team
Reviewed June 3, 2019
This is my first experience and I'll have to say that I am disappointed because my order was incorrect. It was missing the instructions and a second box. I called Customer service and they were responsive and I am now being taken care of. I am looking forward to starting this correctly.
Hi Natasha,
I am a member of the Consumer Experience Team. Thank for your writing your review about the issues with your order. I completely understand why you would feel frustrated and look forward to helping.
I will be looking into your account and reaching out with further details on your concern.
Welcome to the program, by the way! We look forward to working with you and improving your experience, Natasha.
-The Nutrisystem Consumer Experience Team
Reviewed June 2, 2019
Overall the food was good. I really liked the breakfast items like the waffles, egg sandwich and chocolate muffins. I will continue to order those. I also like the lunch bars. Tasty and fulfilling. I only ended up ordering for dinner the meatloaf and hamburger sandwiches. Also the pizzas. The other foods did not look appetizing. The snacks were delicious and there is a lot of selections. The popcorn was so good and very sad to see it is not on the menu. I want to order more so I hope it comes back. Also the ice cream sandwiches, chocolate chip cookies, honey mustard pretzels and cheese puffs are also tasty. I will continue to order these items when they go on sale.
Regarding the shipping, the packaging is awful especially the frozen foods coming in that terrible Styrofoam. It is horribly messy when you open the box. There were always small pieces of Styrofoam sticking to the food and I pieces of grass or whatever it was but it was disgusting. As I would put the frozen foods in the freezer all this junk from the box was getting into the freezer. It was awful. Also there were several times that the waffles were crushed and had to ask for a new shipment. The frozen foods only last a short time before getting freezer burn. Very disappointing. The only food that lasts longer are the ones in the boxes.
The boxes that contain non frozen items are way too big. Those need to be downsized. It is a waste of cardboard and we have a lot to cut up for recycling. I recently ordered some snacks and the box was twice the size as it should have been. Please look into better options and downsizing the boxing for food. Again the Styrofoam boxes are terrible and messy. I will be also posting these comments on Facebook. Thank you.
Hi Dawn,
Welcome to the program! We are so happy to hear how much you are enjoying the plan. Please keep us posted on your continued progress.
-The Nutrisystem Consumer Experience Team
Original Review: June 1, 2019
I’ve been on and off your program for a sometime. The first time I stuck to the plan and lost 28 pounds, but then experienced some major life changes and let myself gain it all back. In November 2018 I decided to go back on Nutrisystem. In an effort to save a little money the sale rep suggested I go on the women plan which would require me add a couple snacks a day on my own which I was okay with. When I received my meals it seemed your quality control had slipped big time, for example, 3 of 4 turkey sausage pizzas had little to no topping on them, turkey medallions was blobbed together with the potatoes. Just to name a couple. Then unlike the first time on the plan, your customer service was nearly nonexistent, forever on hold and not responsive to emails except to send me an email and rather than calling me they canceled my plan? So after several attempts I gave up. Your customer service used to be phenomenal, now....
I recently decided to give you another try, so I called and spoke to someone in sales. Amazing how I was not put on hold when selecting the option to purchase your product, but god forbid you need help! So I received my shipment of dry goods on Friday and my frozen items today. Not only did I not receive all of my items, some of the items are things I didn’t order. So to confirm I didn’t overlook something I inventoried and compared to the shipping receipt. Not only did I confirm that I in fact did not receive everything, but also discovered that you have also cut the number of meal shipped with the plan.
Thinking something was wrong I was forced to undertake the daunting painful drill of contacting customer service. You know the one with the automated menu bigger than any bank or credit card company. So after playing the hold game for 45 mins I selected the option for a callback then carried my phone in hand for the next 90 minutes so as not to miss the call I received from peachy not so friendly or helpful rep. Your rep confirmed my suspicions about the number of meals with the plan. She informed me that plans were recently changed and now only provide 20 days of meals and now require that me/we are required to flex 10 days/30 for more money. What?
So without offering any suggestions or alternatives she asked if I wanted to cancel and offered to send me a shipping label to return my order. Not at all the customer service you once had. I would like not to flex for the month or two so I can focus on weight loss and following the plan. After that began adding flex meals on my own. I spent this past week gearing up for success only to find myself here writing a review and searching the web for alternatives.. It would be great to hear from someone from Nutrisystem.
Hello Mike,
Thank you for taking the time to write your review. I am a member of the Consumer Experience Team with Nutrisystem and I would be happy to help you with your concerns. I apologize that you had trouble getting in contact with us then had less than stellar assistance.
Our program is configured to leave out 6 breakfasts, 6 lunches, 6 dinners, and 12 snacks for the month (8 breakfasts, 8 lunches, 8 dinners, and 16 snacks in your 2nd and subsequent orders). This will allow you to practice making healthy meals on your own or if you have an upcoming event, there is no need to worry about getting back-logged on your food.
We understand that this may not be the best starting point for some members so we do have alternatives to offer. They should have been reviewed and I am sorry that they were not. I will loo into your account and prepare a few options for you and reach back out privately to go over them. We can see which will fit your lifestyle best to get you back on track!
I look forward to speaking with you, Mike.
-the Nutrisystem Consumer Experience Team
Reviewed June 1, 2019
The customer service department replied to my email in a timely fashion. They applied the code for free snacks that I forgot to add in my first order. The snacks arrived shortly thereafter. I love getting the emails stating when packages are shipped.
Hi Cyndi,
Thank you for reaching out with your review. We are so happy to hear that your concern was addressed quickly. Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed May 30, 2019
Good start for weight loss, very easy to follow. Never at a loss for something to eat. After a successful experience in major loss (45 #) program lacked the flexibility to meet my needs. The promotional pricing for new customers, not available to existing clients was annoying. I would remain a customer if it was easier to drop in and out and greater flexibility in scheduling orders. Program was helpful and necessary.
Hi Richard,
Thank you for reaching out with your review. We are so happy to hear how well you did on the program and appreciate your feedback on the flexibility.
We would suggest reaching out to a Program Specialist, they would be happy to go over all the latest promotions with you if you would like to join the plan again.
Hope you have a great day!
The Nutrisystem Consumer Experience Team
Reviewed May 30, 2019
Cancel my subscription, I didn’t lose an ounce, I would like a refund. I don’t eat beans & rice, I can’t eat any of the snack bars, too hard. I dislike most of the food you sent me. Please send me a refund.
Hi M.Kathleen,
Thank you for reaching out with your review. I am sorry to hear that you did not have success on the plan and would be happy to assist.
I will be looking into your account and reaching out soon.
-Nutrisystem Consumer Experience Team
Reviewed May 30, 2019
I was looking forward to start the program and was very hopeful to reach the lost of weight that you claimed in ALL your advertisements... At the end of the 7 days my weight loss was: 1 LB.... You figure I did stick to the program to a "T". Very disappointed, and I do not think I will recommend it.
Hello Michele,
Thank you for taking the time to leave your feedback! I am a member of the Nutrisystem Consumer Experience Team, and I just wanted to reach out to discuss your concerns.
I'm sorry to hear you did not lose the weight you had wanted to, I know that can be frustrating. Though customers can lose up to 13 pounds in the first month of their 4 week program, some may lose more and some may lose less. Weight loss can be a tricky thing since everyone loses differently due to a number of factors such as weight loss goals, previous eating habits, gender, age, and even sleeping patters. It can also take the body some time to adjust to a new diet before any weight loss shows as well.
I will be reaching out soon after reviewing your account in more detail. I look forward to assisting with your concern and hope you have a great week, Michele!
- The Nutrisystem Consumer Experience Team
Reviewed May 30, 2019
Thank you so much for getting back on my question about being able to use liquid IV. I see I need to decided if Its worth using it in place of 2 extras. I think it’s not.??? You we’re very quick in responding and I’m loving the results with Nutrisytem.
Hi Tina,
Thanks for sending in your review. We are happy to hear that your question was answered quickly. Please keep us posted on your continued success with the plan.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed May 29, 2019
Just started the program 3 days ago. So far I have lost 4lbs. My goal is to lose 30lbs so my feet don’t bother me as much. I’ve been exercising but unable to lose any weight because of my food intake. This is really helping me. I plan on sticking to this plan as well as my husband. My husband also is on the plan and he has the same goal of losing st least 30lbs.
Hi Laura,
Welcome to the program! Thank you for taking the time to send in your review. We are so happy to hear about your success on the plan so far!
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed May 29, 2019
I've had excellent results with my 75 days on Nutrisystem. I would heartily recommend Nutrisystem as a healthy, easy to follow diet with weight loss that shows, a total of 18 pounds - gone! I will miss the ease of not having to think about or prepare my next meal but feel it's time to be on my own. Thank you Nutrisystem for all that has been accomplished. Linda
Hi Linda
Thanks for sharing your experience! We are so happy to hear about your success on the plan.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed May 29, 2019
I am so unhappy with Nutrisystem, I called after giving a fair chance of tasting most of the meals, I believe I had one week left. The food looks nothing like the pics and the taste was simply not good. There were a few times that I was literally sick to my stomach and also a few where I just threw the food away. I called on the third week to cancel the next shipment and was informed that I would still be charged 125.00. Imagine that, the food made me sick and I STILL need to pay! This is UNACCEPTABLE!! I got charged and of course called my bank and disputed the charges. This company has Lawyers that will take the time to put a package together and send it to your bank to dispute your dispute!!
This is a SCAM, STAY AWAY from this company. If the food tasted great I would gladly have stayed on the program even though you can get the SAME food from your frozen food dept Low calorie meals. Do yourself a favor, cook your own low calorie meals and stay clear of this money hungry company that will literally ARGUE with you on the phone when you state that the food was not tasty and it made me sick. They were rude asking me if I heated it up correctly and if I followed the program... super condescending if you ask me. NEVER AGAIN.
Hi Mirta,
Thanks for taking the time to share your experience on our program. I am sorry to hear that you didn't enjoy the meals and that you didn't feel well after eating some of the meals. As a member of the Nutrisystem Consumer Experience team, I will look into your concerns regarding discontinuing the program and help you clarify the Terms and Conditions of our program.
Typically, when a client reports that they are having an issue when eating the meals, it is suggested to speak to a Counselor to help troubleshoot the issue. In regards to our terms at sign-up, when you signed up for your 4 week shipment, you were given a special discount off of the retail value of the package. We are unable to extend this discount if you only take one package which is where the cancellation fee comes in. The cost of which is $125. All that we ask to keep this discount is to accept two shipments.
However, we do have a 14-day Money Back Guarantee. You have 2 weeks from the time the package arrives at your door to try out the product and see if it is the program for you. If not, simply call us within those first 14 days to cancel the program. We will waive the cancellation fee and provide you a label to send back the foods. You will receive a full refund minus the cost of the label, about $20.
If you choose to not accept a second package and want to keep the first package, you can cancel, but you would incur the cancellation charge of $125. Once you have accepted a second package which fulfills your 2 shipment minimum, you are able to discontinue the program without incurring any additional fees.
I will review your account and will be in touch soon to help address your concerns. Please enjoy your evening Mirta.
Reviewed May 29, 2019
I tried this plan out, but did not like the food. They advertised a 14 day money back guarantee. When I called to cancel the plan and return the items, the rep got rude when I refused to stay on the plan. I returned the items well within the 14 days, but they are refusing to issue a refund. They are a bunch of scammers! They received the return on 4/12/19 and still has not issued a refund and actually disputing the case. Don't waste your money. They now have the product and my money. UNBELIEVABLE!
Hello Joann,
I am a member of the Consumer Experience team and I am so sorry to hear about your experience with discontinuing the plan.
We are happy to take a look at your account for any refunds owed and see what may have happened.
I will reach out shortly to help and look forward to improving your experience!
-The Nutrisystem Consumer Experience Team
Reviewed May 29, 2019
Thank you so much for finally responding to my complaint and I am greatly appreciative of your refund gesture. More importantly, or at least equally important to me, is your instruction on how to take advantage of the "free" rewards in the future. Your explanation of how to do it in the future is FAR MORE CLEAR than what the instructions are in the "free" promos. So, I'm very happy with the ultimate response and resolution of my complaint; I'm not so happy with the time it took to get the response and the fact there was no clear instructions on how to redeem the "free" promotion in the first place. I think the problem was in the fact I already had an order in place, so when I went to the purchase page expecting to find a box to insert the promo code, there was nothing except the credit card info already in place for the prior order. Now I know to go to the add-on section and edit it there. We'll see next time. Regardless, thanks for helping out this time.
Hi Gary,
Thank you for reaching out with your review. We are so happy to hear that one of our representatives was able to assist.
Best of luck with the plan!
-The Nutrisystem Consumer Experience Team
Original Review: May 29, 2019
For the last 3 months I have been unable to raise the number of popcorn I ordered due to supply issues. Also items I have liked are taken off the menu or substitutions are made. I am tired of not getting items I want. Coffee cake is NOT Lemon Cake; Pancakes are NOT waffles... previous reviewers warned about limitations of popular items and substitutions but I thought the popcorn issue would have been resolved after 3 months. I am pausing my order for several months and will check back to see what the status is. A well managed food supply company would not have these issues.
Hello Deborah,
Thank you for taking the time to leave your feedback. I am a member of the Consumer Experience Team here at Nutrisystem, and I wanted to reach out to help with your concerns.
I apologize that one of your favorite snacks has not been available. We are working on bringing the popcorn items back as we understand many customers enjoy those snacks. At times we do reformulate an item or change the packaging, so it can take a couple months before it is available again. I understand your frustration though and apologize for any inconvenience.
If customers ever receive substitutions that they are not happy with, they can certainly contact us for replacements. We do try to include a warning on the website when items are low in stock in case they would like to edit their menu to include a different item.
I will be looking into your concern in more detail and reaching out soon. I look forward to working with you on this matter and hope you have a great weekend, Deborah!
- The Nutrisystem Consumer Experience Team
Reviewed May 29, 2019
I've been on the program for just over a month and so far so good as far as the food and weight loss go. That’s where it ends. I’ve tried reaching out via email thru the website to get recommendations on switching plans. I am so disappointed in the response time and when I finally received the response it did not provide any information. My email and questions were not addressed at all.
I also had an order show up early and I could not make arrangements to leave work 6 hours early to bring in the frozen order. When I called to discuss with customer service the girl with the horrible attitude who answered my call blamed me. Oh but she’ll do me a one time favor and replace the ruined food. Gee thanks. When we are spending this kind of money I would expect timely and well thought out responses. I’ve tried numerous weight loss companies and by far Nutrisystem has had the WORST customer service.
Hi Lori,
I am a member of the Consumer Experience Team. Thank you for taking the time to write your review about the customer service you received. I completely understand why you would feel frustrated and look forward to helping.
We have been experiencing a higher email volume over the past few weeks, and I sincerely apologize if the response you received to your emails was not helpful and took longer than expected. I also want to apologize for the negative experience you had when you called in about your order. I will be looking into your concerns further and reaching out with more details.
We look forward to working with you, Lori. Have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed May 28, 2019
My frozen order arrived thawed with no dry ice left. I contacted Nutrisystem and they immediately replied and said they would resend my order. Wonderful customer service. Thank you so much. I really appreciate how they always want to help you be successful and enjoy the process.
Hi Linda,
Thank you for reaching out with your review. We are so happy to hear that one of our representatives was able to assist.
Best of luck with the plan!
-The Nutrisystem Consumer Experience Team
Original Review: May 28, 2019
Missing items in first shipment. The people on your chats are super nice. The one thing is when you ship that first box to a super eager person, that box should be triple checked as this can lead to disappointment and loss of client.
Hello Sylvie,
I am a member of the Consumer Experience team. Thank you for writing your review about the issue you had your first order. We appreciate your feedback.
Your satisfaction with our program is our top priority here at Nutrisystem. I will be looking into your account and reaching out to assist. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed May 28, 2019
I was sent labels to return a box of unfrozen foods that was sent in error. I cannot lift the box. Could hardly drag it in the house. It is impossibly heavy for a senior. I am at a loss what to do. Also very frustrated with your calling system. At first I could talk to a human. Now it seems impossible. Please have someone in authority call me at **. Thank you, Ginny
Hello Ginny,
Thank you for taking the time to write your review. I am a member of the Consumer Experience Team at Nutrisystem and am happy to assist you with this.
I do see that you were able to get in contact with a representative to receive labels to return the unwanted order. I am happy that you were able to get in touch. I will be looking into the account deeper to see how I can assist you further.
I look forward to speaking to you soon, Ginny!
-the Nutrisystem Consumer Experience Team
Reviewed May 26, 2019
Overall I am happy with your plan. The only problem I have is with the advertised pricing. It is stated that it is $10.71 per day where a true amount would be $15. I think this should be changed. Thank you.
Hi Randy,
Thanks for the positive words for the plan. We appreciate your feedback on the pricing. We take into account the Flex meals and look at the 4 week program as a whole regarding price per day.
Hope you have a wonderful day!
-The Nutrisystem Consumer Experience Team
Reviewed May 25, 2019
Throughout the last shipment of Nutrisystem food, I had diarrhea most of the days - sometimes severe. As I was finishing up the last of it earlier this week, I had uncontrolled, explosive diarrhea, nausea and eventually vicious vomiting. I believe I had contaminated food. I have gingerly started trying the current box, so far, so good, but I am cancelling my account as I do not want to risk that again. It was classic food poisoning. I believe I should have received a refund for that order. I did not have problems with the first shipment, and hopefully will not with this one, but I will simply quit taking it if I start to have symptoms, which would, of course, be a waste of more dollars.
Hello Sylvia,
We are sorry to hear about your experience while on the program. We would like to help out.
We will have a representative reach out to you shortly.
Enjoy your evening, Sylvia.
-the Nutrisystem Consumer Experience Team
Original Review: May 23, 2019
The price on the website says $12.50 per day for 28 days. I only received 22 days of food but I was charged for 28 days. I'm now told the missing 6 days are flex days where I buy my own food. That seems like selling a set of 4 tires but only putting on 3 then telling the buyer it's up to you to buy and mount the 4th tire. If you are selling 28 days of food then the expectation is you deliver 28 days of food. I do see on the order page it says two flex meals per week but it doesn't say I pay for them. I thought they were included.
Hello Jeff,
Thank you for taking the time to leave your review. I am a member of the Nutrisystem Consumer Experience Team, and I just wanted to reach out to address your concern.
I apologize for any confusion over our meal plan. I know it can be frustrating when you do not receive what you expect. Our program is a 28-day or 4-week program that includes Flex Meals which are meals you'll be making on your own using our guidelines. We wanted to provide our customers with the opportunity to practice portioning food on their own so they will have the tools they need to succeed on their own after they reach their goals! Each week on the men's plan, customers will enjoy 2 Flex breakfasts, 2 Flex morning snacks, 2 Flex lunches, 2 Flex dinners, and 2 Flex evening snacks. The information on the Flex Meals and how our program works can be found on our website under the "How It Works Page" here: https://www.nutrisystem.com/jsps_hmr/how_it_works/index.jsp.
I will be looking into your concern in more detail and reaching out soon to assist you further. I certainly appreciate your feedback on the pricing and will be sure to share that with our Advertising Team. I look forward to speaking with you and hope you have a great weekend, Jeff!
- The Nutrisystem Consumer Experience Team
Reviewed May 23, 2019
Your cancellation policy is terrible, and I believe it’s designed to do exactly what happened to me: I receive an email telling me about my pending delivery. On that same day I cancel my program. Nowhere in your email does it say “cancel by 6pm”, which is immaterial to my complaint, because half of one day is not enough for any normal human being to get things done, particularly ones who have a three year old. 11pm is when I found time to read your email and respond. One day? You should be ashamed.
Hello Karin,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry to hear that you received an unwanted order. I certainly understand how this may be frustrating, but would be happy to assist you further.
On our auto-delivery programs, we provide your next auto-delivery date on the Manage Next Order page of your account on our website. This page will show your next order menu, price and processing date. We also state on this page that you have until 6 PM EST the day before your scheduled processing date to make any changes to the order. I sincerely apologize if this was missed.
I will be looking into your account further and reaching out soon to see how I can help. I look forward to working with you hope you have a wonderful day.
-The Nutrisystem Consumer Experience Team
Reviewed May 23, 2019
I would still be with you guys, but you have absolutely to worst customer service people I've ever had to deal with, by far. Frozen food delivered after I told you I would be out of town. This happened a number of times. Food delivered with no notice so I couldn't change my items. When called they wouldn't do anything about it, So, after this continued, I quit using your crappy service. You do have competition, as I think you are finding out!!!! Jim
Hi James,
Thanks for taking the time to share your experience about your time while on the program. We are sorry to hear that you had such trouble with the receipt of your orders.
As a member of the Nutrisystem Consumer Experience team, I will be working to look into this further to help address the concerns you have brought to our attention. I will be in touch soon James. Please enjoy the rest of your day.
The Nutrisystem Consumer Experience Team
Reviewed May 23, 2019
I needed to talk with a human about several issues. Staying on terminal hold is both disappointing and frustrating. IF I could have had a conversation with a human, I may have felt better about doing business with you. But, having too many negative experiences with my attempts to interact with you, I gave up. You forget that some people like to talk with humans, not hold buttons or electronic menus. Good luck to you.
Hi Dave,
I am a member of the Consumer Experience team. We are sorry to hear you haven't been able to reach us. I understand how frustrating this may be.
I will be looking into your account and reaching out.
We look forward to working with you, Dave!
-The Nutrisystem Consumer Experience Team
Reviewed May 22, 2019
My inquiry was about gluten free menus for possible future purchase. Nutrisystem dietitian response addressed dairy free and not gluten free. I surmise that Nutrisystem does not intend to have gluten free menus. Again, my question is will Nutrisystem create and provide a gluten free menu?
Hi Alyson,
I am a member of the Consumer Experience Team. Thank you for writing a review about our menu options.
At this time we do offer wheat free meals, but we cannot cater to the need for a gluten free diet. For this reason anyone with Celiac Disease or a condition that requires a gluten free diet are ineligible for the program. I apologize for the inconvenience.
I will be looking into your concern and reaching out with more detail.
We look look forward to working with you, Alyson, and hope you have a great day!
-The Nutrisystem Consumer Experience Team
Original Review: May 21, 2019
Very expensive for sub quality food. Lots of carbs, sodium. Poor taste. Also the first week lost a few lbs. Since then, goes up and down with no progress. If I can get through, I'm going to cancel. I'd rather pay cancellation fee as it is less than getting all that food I'm not going to eat. Started with this company when you still went to center in the early 90's. Never again.
Hello Carol,
I am a member of the Consumer Experience Team at Nutrisystem and will be happy to help you with your concerns. If you would like to, we can customize your order to reflect lower carbohydrates as well as lower sodium if you require this. You are also able to add any seasonings to the foods to fit your tastes.
If you would like, I can message you privately to review how to edit and I can also go over the plan with you to see if there is anything that i can suggest to sccelerat4e your weight loss. We want all members to be successful on the plan.
I will reach out privately to see if there is a number and time that works best for you for me to reach out. I look forward to speaking with you, Carol!
-the Nutrisystem Consumer Experience Team
Updated review: June 1, 2019
Best,
Mark
Original Review: May 19, 2019
I was highly disappointed in the food quality as well as the nutritional value of the Nutrisystem program. Also when I went online to confirm that I was not on any automatic replenishment program I could not find any information on my account so I called the customer service phone #. I was informed that all Nutrisystem accounts are a minimum of 2 months program. When I said I did not want a 2nd months delivery of food they said they would cancel but would charge me $125.00. VERY poor food and poor customer service.
Hi Mark,
I am a member of the Consumer Experience team. Thank you for writing your review regarding cancelling and the $125 early cancellation fee. I sincerely apologize that the terms and conditions of the auto-delivery were not clear when you signed up on line and would like to give you some additional information on the fee.
We do have a standard fee when discontinuing auto-delivery prior to the second order. This is due to the auto-delivery discounts received on the first order. We offer both one-time and A La Carte ordering options as well, however, these do not receive the same discounts as our auto-delivery option. We are very sorry again for this confusion. You can view the full Terms and Conditions of our auto-delivery plans on the bottom of the homepage at http://ntri.co/6189EuveJ .
I will be looking into your account to give you more specifics on your concern. I look forward to working with you, Mark.
-The Nutrisystem Consumer Experience Team
Reviewed May 18, 2019
I appreciate the help with portion control. That has always been my biggest challenge in weight loss. I have learned more about portion control in the last two weeks than in many other weight loss programs I have tried. The food also tastes very good. I have liked everything I have eaten so far. I also enjoy the grab and go bars when I have lots to do in a day.
Hi Yancy,
Thanks for taking the time is send in your review. We are glad to hear how much you are learning from the program. Keep up the good work!
-The Nutrisystem Consumer Experience Team
Original Review: May 17, 2019
My daughter and I have been customers for 2 years. When I saw the 50% off Spring sale, I told her to order and I would pay for her birthday. Before I got the bill, she had another order so I thought the $364 was a double bill until I just got my next bill today with a $439 charge for 4/19. I called to find out why we had not gotten the 50% off price and all Alexis keep saying it was past the 30 days and she could not do anything. I said the 4/19 is within 30 days and she said, "No it goes by the ship date of 4/15 and it is 4/17." I asked why we did not get the Spring sale price and she said my daughter did not order it right online. I think that is bad business practices to not give your advertised price automatically when someone is ordering during that time frame.
I ask to speak to her supervisor because I was sure someone would offer some kind of adjustment or $50 off at least to an upset customer. She had me on hold for a while and came back and told me her supervisor agreed with her and would not let me talk to them or give me their name. You have lost 2 customers and since I am furious I will not speak kindly to anyone about Nutrisystem. Customer Service means finding ways to make a customer happy and appreciated not just quoting rules. Any effort would have saved you 2 customers. Jackie ** and Kristy **.
Hello Jacqueline,
I am a member of the Nutrisystem Consumer Experience Team. I am very sorry to hear about the trouble you experienced with the 50% off promotion. I certainly understand how this may be frustrating and would be happy to look into this further.
We typically have several promotions running at one time and these are unable to be combined. We are only able to offer one promotion per account. I am very sorry for any confusion when placing the order and that a different promotion was added. I will be looking into your account further and reaching out soon to see how I can help.
I look forward to working with you!
- The Nutrisystem Consumer Experience Team
Reviewed May 17, 2019
I was shocked and disappointed to be told there is no way to print out a summary report of the NuMi journal by date range. What good is an app that swallows information that cannot be retrieved or analyzed? This is 2019. Basic Analytics, or at the very least a summary report should be included in baseline functions of any health-related app.
I called support because my endocrinologist asked for a copy of my caloric and nutritional intake over the past 90 days to reconcile against my A1C result. After searching for about 15 mins, your rep determined the only output allowed by the NuMi app was printing a single page of the journal via the NuMi website. I hung up frustrated that no consideration was given to reporting/analytics after keying data in keystroke by keystroke. What good is data if it can’t be used to provide information?
—-Dale
Hello Dale,
We are sorry to hear about your experience while on the program. We would like to help out.
We will have a representative reach out to you shortly.
Enjoy your evening, Sherry.
-the Nutrisystem Consumer Experience Team
Original Review: May 17, 2019
My complaint is the inability to switch payment types after an order has been placed, but prior to its delivery. The default credit card on file was charged, per our agreement, but I wanted to switch out the payment for another. Because of the EST and my PST, I missed this deadline by one hour. (I read the email text on my phone, saw the date and did not scroll to the bottom where it addresses the time deadline. I mistakenly assumed I had ALL that day to make my changes.) NS inability to credit my card and substitute payment within a one-day grace period is, in my opinion, inflexible and unreasonable. My intention was NOT to return the food, simply pay with another method.
Hello Chris,
Thank you for taking a moment to leave your feedback! I am a member of the Nutrisystem Consumer Experience Team, and I wanted to write you to assist with your concerns. I'm sorry to hear you had difficulty changing the payment method for your order, I know that can be frustrating, but I'd be glad to help how I can.
Unfortunately after the deadline to edit your order, the order begins processing and cannot be changed. If caught in time, we can usually cancel an order and just reschedule the shipping time of your next order so you are not without food. Once an order ships though, we are not able to stop it.
I'll be looking into your concern in more detail and reaching out soon! I look forward to helping resolve your concerns, and I hope you enjoy your weekend, Chris.
- The Nutrisystem Consumer Experience Team
Reviewed May 16, 2019
Once I spoke to a counselor regarding how the plan worked, I was put at ease. I was so happy to speak with someone who could answer my questions. I look forward to losing some weight and am glad Nutrisystem is there for me!!
Hi JoAnne,
Thank you for sharing your experience!
We are so happy to hear that one of our counselors was able to assist you with getting started on the program.
Hope you have a great day and best of luck with the plan!
-The Nutrisystem Consumer Experience Team
Reviewed May 16, 2019
I don’t understand why I only lost 4 lbs. I followed the program instructions. I have 5 more days hopefully I’ll lose another 1lb or so. I only needed to lose 10 lbs so I only signed up for 1 month. Please do not call me.
Hi Barbara,
Thanks for reaching out to us regarding your weight loss. I am sorry hear that it less than expected for you and understand how disappointing that it can be.
I am a member of the Nutrisystem Consumer Experience Team and I am willing to work with you to help troubleshoot your weight loss. A healthy rate of loss is about 1-2 lbs per week or a loss of about 1% of your body weight per week. The rate of loss is impacted by starting weight, level of physical activity, compliance to the program, medical issues, medications and gender. I will be sending you a message shortly to help address your concerns.
I wish you the best of luck Barbara and looking forward to connecting with you soon. Please enjoy your day!
The Nutrisystem Consumer Experience Team
Reviewed May 15, 2019
I received my first ready to go foods on Saturday May 11th. I started my program on Monday. My frozen was NOT shipped in time for me to continue on schedule without having to switch my dinner for lunch on Friday. My frozen will arrive Friday afternoon. I would appreciate that a better plan for shipping my frozen be put in place next month. Is it not possible to have everything shipped at once? Just asking. I realize the food comes from two different areas as some are ready to go and some are frozen. If I would have started on Sunday, I would be two days shifting dinners for lunches. Thanks Susan.
Hi Susan,
Thank you for writing your review about your frozen order, I apologize that it hasn't arrived as expected. I understand how frustrating this may be to run out of food.
We are happy to look into this and will reach out shortly!
-The Nutrisystem Consumer Experience Team
Reviewed May 15, 2019
It would have been beneficial to have a guide on top of the first box that arrived with a flow sheet directing my actions. Like: locate the box on the bottom called “Jump Start”. A down and dirty steps to get started.
Hi Stephen,
Thank you for your review and welcome to the program. We appreciate you taking the time to send in your feedback on how to improve the getting started experience. If you have any questions, please do not hesitate to give us a call.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed May 15, 2019
I feel horribly gypped by your program. Please help. I signed up over the phone and no one told me I had to make my own meals. That's why your rates are cut in half because you send half the meals. This is not a discount at all. And I find your advertising very misleading. Now I'm on hold with a totaly UNEMPATHETIC representative who has put me on hold.
Hi Dana,
I am a member of the Consumer Experience Team. Thank you for writing your review about our plan configuration and our advertising. We are sorry to hear that you feel misled, but we are happy to help.
Our current plan configuration includes flex meals since we believe they are a great way to practice eating on your own. Each week women are expected to incorporate two breakfasts, two lunches, two dinners, and two evening snacks. Men incorporate the same amount of flex meals, but they practice four flex snacks throughout the week. We recommend spreading these meals throughout each week instead of doing full days on your own. We don't expect anyone to be on our program forever and want to help instill better eating habits for the future which is why we have incorporated flex meals. We apologize for any confusion surrounding this.
I will be looking into your concern and reaching out with more detail.
We look forward to working with you, Dana.
-The Nutrisystem Consumer Experience Team
Reviewed May 15, 2019
Had a problem with my milestone water bottle breaking. I contacted customer service and they are sending a free replacement. No questions asked. I still wish the bottles were better quality but am happy with the service. I am doing well with Nutrisystem and the reward bands for the bottle really are quite motivational.
Hi Josh!
We are sorry to hear about your water bottle but are happy to hear that we were able to get you a replacement. Stay hydrated!
-the Nutrisystem Consumer Experience Team
Reviewed May 13, 2019
Your TV advertising is false and misleading. If you’re in the business of helping people lose weight it shouldn’t matter what program they choose, there should be guidelines and explanations on how to work the program. I spent $285,00 and all I received was a bunch of packaged food labeled breakfast, lunch, dinner and snack and shakes. Seems you’re in the business of taking people’s money!!
Hello Nancy,
We are sorry to hear about your experience regarding the shipment. We would like to help out. We will have a representative reach out to you shortly.
Enjoy your evening, Nancy.
-the Nutrisystem Consumer Experience Team
Reviewed May 13, 2019
I placed an a la carte order and it said it was $86.20 so I hit submit order but then it said thank you for your order and it was like $136.00 or something like that. So I called your number and was on hold for like 45 minutes before I hung up and tried chat. That took like 15 minutes and they weren't able to fix the problem just cancel the order. These special discounts mess up all the time. Very frustrating.
Hello Marilyn,
I am a member of the Consumer Experience Team. Thank you for taking the time to write your review.
I am sorry to hear that your discount fell off of the order once you placed it. I would be happy to take a look at your account and see how I can assist you with this.
I will reach out with a Private Message as soon as I know more. I look forward to speaking with you soon!
-the Nutrisystem Consumer Experience Team
Reviewed May 13, 2019
I ordered Nutrisystem and actually lost a couple of pounds in the first week. In the second week I started to retain water and gained it back. I was miserable. So I called within the 14 days and asked for a refund. The Customer Service Rep really gave me a hard time, saying I needed to talk to one of their nutritionists. When I pushed back and said I was going to use Weight Watchers she said WW was unhealthy. I just laughed at her. She finally said she needed to make the arrangements and asked me to hold. I was on hold for 30 minutes (I guess she misjudged my stubbornness). When she finally returned she was very terse and said I wouldn't be able. I said GOOD!
Hello Sherry,
We are sorry to hear about your experience while on the program. We would like to help out.
We will have a representative reach out to you shortly.
Enjoy your evening, Sherry.
-the Nutrisystem Consumer Experience Team
Reviewed May 10, 2019
Process for delaying orders. Nutrisystem needs to make it easier to delay regular orders. I should be able to do it from the website, but after putting in one delay, the website would not accept further delays and I had to send an email. This is pretty poor customer interaction.
Hi Dwight,
Thanks for taking the time to share your feedback about delaying your orders. I understand how frustrating it must have been to not be able to delay on the website at your convenience.
Typically, the system online will not allow you to delay more than 60 days. If you would like to delay further, we suggest reaching out to us just like you mentioned so that we can bypass the system for you. The intention isn't for it to be an inconvenience, but as a way for us to touch base with the client to ensure all is well with their journey and if not, what we can do to help the person get back on track.
As a member of the Nutrisystem Consumer Experience Team, I look forward to working with you to address your concerns. I will be in touch soon. Have a great day and good luck Dwight!
The Nutrisystem Consumer Experience Team
Reviewed May 10, 2019
I ordered this men's plan for one month to try it out. I hate the food. I wouldn't recommend this to anyone, so called to cancel the auto delivery and she says, she is going to charge my credit card $125 for an early cancellation fee! Great idea charge me more and make a customer more angry than they already are. I will dispute the charge and will also call the CEO and have a long talk her.
Hi Rock,
Thanks for taking the time to share your experience on the program. I am a member of the Nutrisystem Consumer Experience Team and will be assisting you with your concerns about the food and the fee to discontinue.
I understand how disappointing and frustration the experience must have been for you to dislike the meals and then have to pay a fee when you wish to discontinue. I am sorry that the terms of the auto-delivery were not clear for you and I am happy to help you to better understand them.
When you signed up for your 4 week shipment, you were given a special discount off of the retail value of the package. We are unable to extend this discount if you only take one package which is where the cancellation fee comes in. The cost of which is $125. All that we ask to keep this discount is to accept two shipments.
However, we do have a 14-day Money Back Guarantee. You have 2 weeks from the time the package arrives at your door to try out the product and see if it is the program for you. If not, simply call us within those first 14 days to cancel the program. We will waive the cancellation fee and provide you a label to send back the foods. You will receive a full refund minus the cost of the label, about $20.
If you choose to not accept a second package and want to keep the first package, you can cancel, but you would incur the cancellation charge of $125. Once you have accepted a second package which fulfills your 2 shipment minimum, you are able to discontinue the program without incurring any additional fees.
I will look into your concerns further and will be in touch soon regarding ways we can work to address and resolve your issues regarding the food and the fee. Please enjoy the rest of your day Rock!
-The Nutrisystem Consumer Experience Team
Reviewed May 9, 2019
My husband and I joined 3 years ago for a couple of months. We didn’t like the food then. February 2019 we signed up again and we were surprised by the quality of the food. It was very good! Good results.
Hi Elvie!
Thanks for the positive words for the food. We are glad to hear you are enjoying things this time around. Best wishes!
-the Nutrisystem Consumer Experience Team
Reviewed May 9, 2019
I was eating the Nutrisystem mac and cheese dinner, when I noticed a dark object, upon further examination I found 4 more of these objects. They looked like the skin that is found around processed meats like ham or turkey. I just want to inform Nutrisystem to the possibility of more of these pieces being found in this particular meal.
Hello Nancy,
Thank you for taking the time to leave your feedback! I am a member of the Nutrisystem Consumer Experience Team, and I just wanted to reach out to discuss your concerns. I sincerely apologize that you received an item in that condition, and I'd be glad to forward the matter to our Quality Assurance Team so they can look into the matter further. We take our product quality very seriously here any Nutrisystem, and I am sorry that you received an item not up to our standards.
I appreciate you bringing this matter to our attention, and I will be reaching out soon to see if I can gather some more information for the Quality Assurance Team.
Thank you for making us part of your journey and have a great week, Nancy!
-The Nutrisystem Consumer Experience Team
Reviewed May 9, 2019
After a flaw in their order system did not allow me to change the foods on an order that I just had entered seconds before while the system was not giving me a chance to customize my order before confirming and locking it for edits. I tried for a day to reach anybody at Nutrisystem using all the avenues available to me as a customer.
The online chat system and the phone number disconnected me both after waiting a long time without reason and explanation. At the end of a stressful and frustrating day I finally could each somebody on the online chat - of course after receiving that the order with the computer picked and not wanted food had shipped. Both people were while friendly not helpful and seemed not to care that they were about to lose a long term and repeat customer and acted like robots quoting corporate guidelines rules and tried to pin the fault on me since I did put in that order (not listening or understanding why I was unhappy and couldn't change the order - which in itself is ridiculous. Amazon gives you 30 minutes to avoid situations like this).
Of course the money was charged immediately to my credit card and I might get it back in a few weeks. Finally somebody from the social media team cared enough to call FedEx and turn the order around so I do not have to deal with sending it back (the two ** on the chat could have done the same and if the customer service would have read their email at a normal pace they could have stopped the shipment altogether before it happened). After day I got a few apologies (probably automated computer letters). Nobody seems to care losing a customer, nobody asked how they could have corrected the issue in an acceptable way and maybe kept me on board. All in all not an uncommon, but very bad, frustrating and upsetting experience.
Hello Hugo,
I am a member of the Consumer Experience team. Thank you for writing your review about the issues you had with your order. I am sorry to hear that you were not happy with the service that you received.
Your satisfaction with our program is our top priority here at Nutrisystem. I see that you have been working with our Social Media Team about this issue. They were able to have your package rerouted back to our warehouse. Your refund was requested on 5/9, please just allow 3-5 business days for that to process.
I will be doing some additional research on your account and reaching out soon!
-The Nutrisystem Consumer Experience Team
Reviewed May 9, 2019
I bought 2 months and had no weight loss. I am asking for a refund for these orders. I actually gained weight eating so much. I had gastric bypass and I could not eat all this. I gained weight with this plan.
Hi Aileen,
Thanks for taking the time to share your experience about your time on Nutrisystem. I am sorry to hear that your weight loss was less than expected and understand how disappointment you must feel.
As a member of the Nutrisystem Consumer Experience Team, I will review your account and follow up with you regarding your concerns.
In the meantime, I am happy to help you to better understand our Terms and Conditions.
When you signed up for your 4 week shipment, you were given a special discount off of the retail value of the package. We are unable to extend this discount if you only take one package which is where the cancellation fee comes in. The cost of which is $125. All that we ask to keep this discount is to accept two shipments.
However, we do have a 14-day Money Back Guarantee. You have 2 weeks from the time the package arrives at your door to try out the product and see if it is the program for you. If not, simply call us within those first 14 days to cancel the program. We will waive the cancellation fee and provide you a label to send back the foods. You will receive a full refund minus the cost of the label, about $20.
If you choose to not accept a second package and want to keep the first package, you can cancel, but you would incur the cancellation charge of $125. Once you have accepted a second package which fulfills your 2 shipment minimum, you are able to discontinue the program without incurring any additional fees.
The rate of loss is typically about 1-2 lbs per week. The rate of various factors including gender, starting weight, level of physical activity, medications, medical issues and level of compliance. Our team of Counselors are available to review your food log and progress if needed while on the program. They can be reached at 800-585-5483 option 2 from 8 AM to 10 PM EST weekdays and 9 AM to 9 PM weekends to help provide tips if you have more than 2 weeks without seeing weight loss.
I look forward to working with you Aileen as I look into your issue further. Please enjoy the rest of your day and best of luck to you!
-The Nutrisystem Consumer Experience Team
Original Review: May 9, 2019
I have tried countless times to contact customer service for help with my account and NOT ONCE have I been helped. I wait 5 days between emails, spend hours on hold, and nobody on the online chat is competent or helpful. The responses I do get are lazy, rude, or completely unhelpful. To spend hundreds of dollars a month and then get treated like this is completely absurd. Needless to say, I will no longer be paying into this company.
Hello Arianna,
Thank you for taking the time to write your review. I am sorry to hear that you have been having trouble getting in contact with us. As a member of the Consumer Experience Team here at Nutrisystem, I will be looking into your account to see how I can assist you and improvise your experience.
I will be looking into your account and once I gather more information on how I can help, I will send a Private Message. I look forward to speaking with you soon!
-the Nutrisystem Consumer Experience Team
Reviewed May 7, 2019
We were double charged for cancellation of program when if our account had been handled properly it would have been no charge. Why our review was not complete and we have tried on 3 occasion to get someone on the phone who could help me.
Hello Shirley,
I am a member of the Consumer Experience Team. Thank you for writing your review about your cancellation experience. I apologize for any frustration you feel and look forward to helping.
I will be looking into your account and reaching out with more specifics on your concern.
We look forward to working with you, Shirley.
-The Nutrisystem Consumer Experience Team
Reviewed May 7, 2019
I really learned about the calories and intake. I didn’t realize how much l was eating in the past. The vegetarian program was good but it was way too much dairy for me and it had caused a considerable amount of GI issues. The shakes were very good and the meal bars were also good. I have been a vegetarian for years so that was not an issue.
Hi Esther,
Thank you for reaching out with your review. We are so happy to hear how much you learned while on the program. We appreciate your feedback on the vegetarian menu options. Please let us know if you have any questions.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed May 7, 2019
Their food is not tasty. Some of the food, I wouldn't feed my pet nor do I think it would eat it. A lot of the food is based on beans which I don't particularly care for. A tremendous amount is based on snack bars and trail mix bars and such like that. I only need to lose about 30 lbs. and after this experience, I know I would have paid the same price or less if I had just bought Lean Cuisine, Weight Watcher's Smart Ones, the South Beach Diet, etc. which I could have bought in my own supermarket for probably a lot less had I bought them on sale. Certainly it wouldn't have been anymore and they would have been tastier because I got to choose what I wanted to eat. I'd give them less than a one star review if possible.
Hello Lisa,
Thanks for your feedback on the plan, we want to know what others are thinking!
We do offer a large variety of food beyond bars and items with beans and would be happy to see which program you were on and see what may have given you more variety.
We will take a look at your account and reach out to help!
-The Nutrisystem Consumer Experience Team
Updated review: May 29, 2019
I am very happy with. nutrisystem
Original Review: May 7, 2019
My husband wanted to try and get control of his weight so we signed up for the Uniquely Yours Program. Program arrived and after a bit of adjustment began seeing the results he wanted. We just finished our 2nd month and waiting g for the 3rd to ship. WE ARE OUT OF FOOD. What they don't tell you ANYWHERE is it's only 20 days. Let's see, 4 week plan, 7 days a week should be 28 meals. No-no my friends they only send 20 days. That's a whole week plus a day you are without any meals. When I called customer service I was told it's a flex plan. What does that mean? I get crickets on the other end. I guess we are suppose to Know that means you get SOME meals. Website is very deceiving and we feel we have been duped. It's a shame as we feel the program is good and works if you "just eat the food" which is exactly what the commercial on TV states. What they don't tell you is 1/2 the month you're on your own.
Hello Brooks,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to share your feedback. I am very sorry for any confusion about the Flex™ Meals, but would be happy to assist you further.
Our four week programs do incorporate Flex™ Meals throughout the week. These meals on your own have been included to allow flexibility as well as provide a great learning experience that is necessary for maintenance. The Nutrisystem® program is not merely food, we also educate our members on proper portion sizes and healthy choices. Our goal is to teach our members not only how to attain a healthy weight, but how to maintain it when eating their own foods.
We do try our best to disclose this information on our website. After you select the "Uniquely Yours" plan on the "Shop Plans" tab, there is a link above where you select your gender that says "What's included?" This will bring up a page that explains the Flex Meals, and also includes a link with a Sample Week Menu. We also include information about the Flex Meals on our “How It Works” page. I am very sorry again for any confusion or inconvenience caused. I will be forwarding on your feedback to the appropriate departments for review.
We provide our members many resources to help them learn throughout their journey. For each plan, we have a 7 day sample menu on our blog The Leaf that incorporate the Flex™ Meals throughout the week as recommended: https://leaf.nutrisystem.com/for_customers/one-week-sample-menu-for-men/
We also have thousands of Flex™ Meal recipes for each meal occasion on The Leaf at the following link: https://leaf.nutrisystem.com/recipes/?filters=
When dining out with friends or family, we have a great Dining Out Guide with tips and tricks for sticking to the plan and suggestions on meals you can order at a variety of popular restaurants: https://leaf.nutrisystem.com/for_customers/eating-out-guide/
Our Weight Loss Counseling Team is also available 7 days week to help you with planning your Flex™ Meals if needed. They can be reached via email, LIVE CHAT on our website www.nutrisystem.com, or by calling 1-800-585-5483, option #2.
I apologize again for any confusion regarding these Flex™ Meals, Brooks. I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed May 7, 2019
Worst customer representatives in the entire business community. They definitely need to go back to school and learn people skills. They were the rudest people I have ever had to deal with. This is Dorothy’s P.O.A. And we as a family and everyone we know will hear about this and never do business with Nutrisystem ever again.
Hello Richard,
I am a member of the Consumer Experience team. Thank you for writing your review about the issues you had with Dorothy's order. I am sorry to hear the service you received was not up to our standards.
Your satisfaction with our program is our top priority here at Nutrisystem. I will be looking into Dorothy's account and reaching out to assist. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed May 7, 2019
I asked for help editing my next order to make it better for being borderline diabetic. My contact (didn't get her name) was very helpful in editing my next order to minimize sugar intake. I really appreciate the help.
Hi Randy,
Thank you for taking the time to share your feedback!
We are so happy to hear that our Weight Loss Counseling Team was able to help you customize your menu to better fit your needs.
We wish you the best of luck with the plan moving forward!
-The Nutrisystem Consumer Experience Team
Reviewed May 7, 2019
I have tried the Nutri and I do like it. However I redid an order and I'm still not gotten my 309.98 back. My new order was for 209.98. They are still being charged to my bank account. It's been since May 2 2019. They said it took 3 days to be refunded. Today is May 7 2019 and I would like my money back in my account today. Thank you. Still both charged to my bank.
Hello Connie,
Thank you for taking the time to leave your review! I am a member of the Nutrisystem Consumer Experience Team, and I just wanted to reach out to try and assist you with your concerns.
I apologize if you are still waiting for a refund and any inconvenience. when and order begins processing, a hold is placed on the funds for that order, but nothing is withdrawn from the account until the order ships. If we cancel an order before it ships out, that pending change should just naturally fall off in 3-5 business days.
I'd be glad to look into the matter further for you though and reach out soon. I look forward to helping resolve your concerns! Have a great day, Connie.
- The Nutrisystem Consumer Experience Team
Original Review: May 7, 2019
I tried this product for a full week and experienced massive stomach upset. I called customer service well within the 1st 14 days and requested a cancelation and refund. I was told that was fine and I would receive an email with a FedEx label. I waited 2 days and never got the email. Called customer service again and they resent the email. I received it, packed up my purchase and shipped it back. I used the tracking number to confirm that Nutrisystem received my return. FedEx confirmed that it was delivered and signed for. I was told it could take up to 3 weeks to get my refund. I waited over 40 days. No refund. Not even a partial "past the first 14 days" refund.
I have filed a case with my credit card company and Nutrisystem has told them that I "am still benefiting from the purchase" and deny that I am eligible for a refund. And yet somehow my account has been canceled and I have not received any other shipments? I am proving shipment and delivery information to my credit card company. Beware this company! The money back guarantee is a complete scam.
Hi Megan,
We are so sorry to hear about your experience with the Money Back Guarantee and are happy to look into this.
We will be reaching out shortly after taking a look at your account.
Thanks for your patience, Megan!
-The Nutrisystem Consumer Experience Team
Reviewed May 7, 2019
When my boxes arrived I opened them up and automatically sorted them out according to breakfast, lunch, dinner, snack. Well, my supplies for my first week were mixed in so my contact was extremely helpful with supplying me with what I needed and arranged for me to have my next delivery adjusted. Sorry to say I didn't write down her name, but she was so helpful and I am very grateful!
Hi Madelyn,
Welcome to the program! Thank you so much for stopping by to share your experience.
We apologize for any confusion when unpacking your order, however, it is so great to hear that our Counseling Team was able to assist you further.
We wish you the best of luck with your program!
-The Nutrisystem Consumer Experience Team
Reviewed May 6, 2019
I haven't lost weight yet. But I was doing it wrong. Now my fiancee and I are doing it so it should be easier to follow and stay on track. I am ready now for the commitment to the program! I hope to see results soon!!
Hi Kellie,
Welcome to the program! I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to share your experience so far. I certainly understand how frustrating it can be to not see weight loss. I am happy to assist you further.
I am very sorry to hear that your weight loss is not progressing as you hoped. I will be reaching out to you soon to review this further and to see if I can help you make any adjustments to your meal plan.
I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed May 6, 2019
I have had success with the program before several years ago so thought I would try it again. What a disaster. I followed the program exactly and only lost 7# in 2 months, not even close to the advertised claims. Customer service was no help even though they said something was not right. When I emailed them the response was congratulations on my weight loss. I spent over $600 to be so thoroughly disappointed, so will never buy into the program ever again. Wish I had my money back.
Hello Cherrie,
I am a member of the Consumer Experience Team. Thank you for writing a review about your weight loss on the program. I am sorry to hear that you are disappointed in your weight loss, and I look forward to helping.
We found that folks can lose up to 13 pounds and 7 inches overall in their first month if they begin their program with the Fresh Start week. Actual weight loss will vary, though, since there are many factors that can influence weight loss. In a typical week you should expect to lose an average of 1-2 pounds which is considered healthy weight loss.
I will be looking into your account and reaching out with more specifics on your concerns.
We look forward to working with you, Cherrie.
-The Nutrisystem Consumer Experience Team
Reviewed May 6, 2019
Great overall program. However, the PF/SC meal plan requirements make me regularly over-full. At this point, I cannot lose the weight I must keep shedding. My metabolism doesn't seem to be ramping up to master the overfill. I've switched to the low sodium V-8 to help with some of the veggies. With osteo thin bones, I am desperate to relieve my ankles, feet, knees and hips of as much weight as safely fast as I can. Must adjust to more veggies and less dense food. Thank you.
Hello Vicki,
Thank you for taking the time to leave your feedback on our program! I am member of the Nutrisystem Consumer Experience Team, and I just wanted to reach out to address your concerns.
I'm glad to hear you enjoyed the program over all. We do have you eating six times a day which can take some adjusting to if you're used to eating less and less often. Our Weight Loss Counseling Team is available at 1-800-585-5483 option #2 then option #2, if you'd like to call them to review your calorie needs.
I'll be looking into your concern in more detail and reaching out soon. I look forward to speaking with you, Vicki! Have a great week.
- The Nutrisystem Consumer Experience Team
Reviewed May 5, 2019
Joined the program so I may lose weight. Also so that I may get rid of some of my present medications. In addition, it is my hope that I obtain at least one of my weight loss goal. The go onto my next one on way to ultimate goal.
Hello Pat,
Thank you for writing this review and welcome to the program!
If you have any questions about your meal plan or getting started, please don't hesitate to reach out to our Weight Loss Counseling Team. They are available for your support every step of the way. You can reach a counselor via LIVE CHAT on our website or by calling us.
We wish you the best of luck with your program and hope you have a wonderful day!
-The Nutrisystem Consumer Experience Team
Reviewed May 4, 2019
Counsellor was polite and offered a lot of wonderful tips concerning fruits and eggs and fish and salads & dressing. His name is Alex... Very, very nice. I am very happy with plan and was told after 1 month I lost 11 lbs and blood pressure went from 200/114 to 131/98. The Dr. told me I did great on this diet. He is very, very pleased also. Thank you Nutrisystem.
Hi Lorraine,
We greatly appreciate you taking the time to share your experience!
It is so awesome to hear that Alex was assist you further with your meal plan. We will be passing on this positive feedback to his supervisor.
We wish you the best of luck moving forward and hope you have a wonderful day!
-The Nutrisystem Consumer Experience Team
Reviewed May 4, 2019
My experience with customer service has been really great! Latifah is exceptional and took the time out to help me pick out a personal plan that is suitable for me. I honestly felt like I was talking to a friend throughout the process because she was that personable. Now that that I have my order I am super pleased!!!
Hi Jaclyn,
Thank you for sharing your experience!
We are so happy to hear that Latifah was able to help you select the plan that fits your needs. We will be forwarding this positive feedback on to her supervisor.
We wish you the best of luck with your program moving forward!
-The Nutrisystem Consumer Experience Team
Original Review: May 3, 2019
My husband and I decided to give Nutrisystem a try for a month and if we liked it, perhaps continue it. Overcharged, undercharged, used credit card instead of gift card that I entered, sent me a label but didn't tell me there were two boxes and now want to charge me 19.99 for 2nd label. It has been 3 weeks and I still have not received the credit of 125.00 that they promised me and am still waiting for that second label to send the second ala carte order back, and also waiting for a credit on the shelf stable food that was sent back over a week ago.
Hello Melody,
I am a member of the Consumer Experience Team at Nutrisystem. I am sorry to hear that you had issues with your order and refund. I am happy to take a look into this and see how I can help to resolve this.
I will research your account and will reach out again privately once I learn more.
I look forward to assisting you resolve this concern!
-the Nutrisystem Consumer Experience Team
Nutrisystem Company Information
- Company Name:
- Nutrisystem
- Website:
- www.nutrisystem.com