Nutrisystem Reviews
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About Nutrisystem
Welcome to Weight Loss That Works. For over 40 years, we’ve helped millions of people lose weight and find the lighter side of life. With easy-to-follow plans featuring balanced food shipped straight to you, plus the support you need to succeed on your own terms, Nutrisystem provides real weight loss results you can count on.
- Meals shipped to your door
- Vegetarian and diabetic options
- Affordable
- No in-person support
Nutrisystem Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 18, 2019
I appreciate the help with portion control. That has always been my biggest challenge in weight loss. I have learned more about portion control in the last two weeks than in many other weight loss programs I have tried. The food also tastes very good. I have liked everything I have eaten so far. I also enjoy the grab and go bars when I have lots to do in a day.
Hi Yancy,
Thanks for taking the time is send in your review. We are glad to hear how much you are learning from the program. Keep up the good work!
-The Nutrisystem Consumer Experience Team
Original Review: May 17, 2019
My daughter and I have been customers for 2 years. When I saw the 50% off Spring sale, I told her to order and I would pay for her birthday. Before I got the bill, she had another order so I thought the $364 was a double bill until I just got my next bill today with a $439 charge for 4/19. I called to find out why we had not gotten the 50% off price and all Alexis keep saying it was past the 30 days and she could not do anything. I said the 4/19 is within 30 days and she said, "No it goes by the ship date of 4/15 and it is 4/17." I asked why we did not get the Spring sale price and she said my daughter did not order it right online. I think that is bad business practices to not give your advertised price automatically when someone is ordering during that time frame.
I ask to speak to her supervisor because I was sure someone would offer some kind of adjustment or $50 off at least to an upset customer. She had me on hold for a while and came back and told me her supervisor agreed with her and would not let me talk to them or give me their name. You have lost 2 customers and since I am furious I will not speak kindly to anyone about Nutrisystem. Customer Service means finding ways to make a customer happy and appreciated not just quoting rules. Any effort would have saved you 2 customers. Jackie ** and Kristy **.
Hello Jacqueline,
I am a member of the Nutrisystem Consumer Experience Team. I am very sorry to hear about the trouble you experienced with the 50% off promotion. I certainly understand how this may be frustrating and would be happy to look into this further.
We typically have several promotions running at one time and these are unable to be combined. We are only able to offer one promotion per account. I am very sorry for any confusion when placing the order and that a different promotion was added. I will be looking into your account further and reaching out soon to see how I can help.
I look forward to working with you!
- The Nutrisystem Consumer Experience Team
Reviewed May 17, 2019
I was shocked and disappointed to be told there is no way to print out a summary report of the NuMi journal by date range. What good is an app that swallows information that cannot be retrieved or analyzed? This is 2019. Basic Analytics, or at the very least a summary report should be included in baseline functions of any health-related app.
I called support because my endocrinologist asked for a copy of my caloric and nutritional intake over the past 90 days to reconcile against my A1C result. After searching for about 15 mins, your rep determined the only output allowed by the NuMi app was printing a single page of the journal via the NuMi website. I hung up frustrated that no consideration was given to reporting/analytics after keying data in keystroke by keystroke. What good is data if it can’t be used to provide information?
—-Dale
Hello Dale,
We are sorry to hear about your experience while on the program. We would like to help out.
We will have a representative reach out to you shortly.
Enjoy your evening, Sherry.
-the Nutrisystem Consumer Experience Team
Original Review: May 17, 2019
My complaint is the inability to switch payment types after an order has been placed, but prior to its delivery. The default credit card on file was charged, per our agreement, but I wanted to switch out the payment for another. Because of the EST and my PST, I missed this deadline by one hour. (I read the email text on my phone, saw the date and did not scroll to the bottom where it addresses the time deadline. I mistakenly assumed I had ALL that day to make my changes.) NS inability to credit my card and substitute payment within a one-day grace period is, in my opinion, inflexible and unreasonable. My intention was NOT to return the food, simply pay with another method.
Hello Chris,
Thank you for taking a moment to leave your feedback! I am a member of the Nutrisystem Consumer Experience Team, and I wanted to write you to assist with your concerns. I'm sorry to hear you had difficulty changing the payment method for your order, I know that can be frustrating, but I'd be glad to help how I can.
Unfortunately after the deadline to edit your order, the order begins processing and cannot be changed. If caught in time, we can usually cancel an order and just reschedule the shipping time of your next order so you are not without food. Once an order ships though, we are not able to stop it.
I'll be looking into your concern in more detail and reaching out soon! I look forward to helping resolve your concerns, and I hope you enjoy your weekend, Chris.
- The Nutrisystem Consumer Experience Team
Reviewed May 16, 2019
Once I spoke to a counselor regarding how the plan worked, I was put at ease. I was so happy to speak with someone who could answer my questions. I look forward to losing some weight and am glad Nutrisystem is there for me!!
Hi JoAnne,
Thank you for sharing your experience!
We are so happy to hear that one of our counselors was able to assist you with getting started on the program.
Hope you have a great day and best of luck with the plan!
-The Nutrisystem Consumer Experience Team
Reviewed May 16, 2019
I don’t understand why I only lost 4 lbs. I followed the program instructions. I have 5 more days hopefully I’ll lose another 1lb or so. I only needed to lose 10 lbs so I only signed up for 1 month. Please do not call me.
Hi Barbara,
Thanks for reaching out to us regarding your weight loss. I am sorry hear that it less than expected for you and understand how disappointing that it can be.
I am a member of the Nutrisystem Consumer Experience Team and I am willing to work with you to help troubleshoot your weight loss. A healthy rate of loss is about 1-2 lbs per week or a loss of about 1% of your body weight per week. The rate of loss is impacted by starting weight, level of physical activity, compliance to the program, medical issues, medications and gender. I will be sending you a message shortly to help address your concerns.
I wish you the best of luck Barbara and looking forward to connecting with you soon. Please enjoy your day!
The Nutrisystem Consumer Experience Team
Reviewed May 15, 2019
I received my first ready to go foods on Saturday May 11th. I started my program on Monday. My frozen was NOT shipped in time for me to continue on schedule without having to switch my dinner for lunch on Friday. My frozen will arrive Friday afternoon. I would appreciate that a better plan for shipping my frozen be put in place next month. Is it not possible to have everything shipped at once? Just asking. I realize the food comes from two different areas as some are ready to go and some are frozen. If I would have started on Sunday, I would be two days shifting dinners for lunches. Thanks Susan.
Hi Susan,
Thank you for writing your review about your frozen order, I apologize that it hasn't arrived as expected. I understand how frustrating this may be to run out of food.
We are happy to look into this and will reach out shortly!
-The Nutrisystem Consumer Experience Team
Reviewed May 15, 2019
It would have been beneficial to have a guide on top of the first box that arrived with a flow sheet directing my actions. Like: locate the box on the bottom called “Jump Start”. A down and dirty steps to get started.
Hi Stephen,
Thank you for your review and welcome to the program. We appreciate you taking the time to send in your feedback on how to improve the getting started experience. If you have any questions, please do not hesitate to give us a call.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed May 15, 2019
I feel horribly gypped by your program. Please help. I signed up over the phone and no one told me I had to make my own meals. That's why your rates are cut in half because you send half the meals. This is not a discount at all. And I find your advertising very misleading. Now I'm on hold with a totaly UNEMPATHETIC representative who has put me on hold.
Hi Dana,
I am a member of the Consumer Experience Team. Thank you for writing your review about our plan configuration and our advertising. We are sorry to hear that you feel misled, but we are happy to help.
Our current plan configuration includes flex meals since we believe they are a great way to practice eating on your own. Each week women are expected to incorporate two breakfasts, two lunches, two dinners, and two evening snacks. Men incorporate the same amount of flex meals, but they practice four flex snacks throughout the week. We recommend spreading these meals throughout each week instead of doing full days on your own. We don't expect anyone to be on our program forever and want to help instill better eating habits for the future which is why we have incorporated flex meals. We apologize for any confusion surrounding this.
I will be looking into your concern and reaching out with more detail.
We look forward to working with you, Dana.
-The Nutrisystem Consumer Experience Team
Reviewed May 15, 2019
Had a problem with my milestone water bottle breaking. I contacted customer service and they are sending a free replacement. No questions asked. I still wish the bottles were better quality but am happy with the service. I am doing well with Nutrisystem and the reward bands for the bottle really are quite motivational.
Hi Josh!
We are sorry to hear about your water bottle but are happy to hear that we were able to get you a replacement. Stay hydrated!
-the Nutrisystem Consumer Experience Team
Reviewed May 13, 2019
Your TV advertising is false and misleading. If you’re in the business of helping people lose weight it shouldn’t matter what program they choose, there should be guidelines and explanations on how to work the program. I spent $285,00 and all I received was a bunch of packaged food labeled breakfast, lunch, dinner and snack and shakes. Seems you’re in the business of taking people’s money!!
Hello Nancy,
We are sorry to hear about your experience regarding the shipment. We would like to help out. We will have a representative reach out to you shortly.
Enjoy your evening, Nancy.
-the Nutrisystem Consumer Experience Team
Reviewed May 13, 2019
I placed an a la carte order and it said it was $86.20 so I hit submit order but then it said thank you for your order and it was like $136.00 or something like that. So I called your number and was on hold for like 45 minutes before I hung up and tried chat. That took like 15 minutes and they weren't able to fix the problem just cancel the order. These special discounts mess up all the time. Very frustrating.
Hello Marilyn,
I am a member of the Consumer Experience Team. Thank you for taking the time to write your review.
I am sorry to hear that your discount fell off of the order once you placed it. I would be happy to take a look at your account and see how I can assist you with this.
I will reach out with a Private Message as soon as I know more. I look forward to speaking with you soon!
-the Nutrisystem Consumer Experience Team
Reviewed May 13, 2019
I ordered Nutrisystem and actually lost a couple of pounds in the first week. In the second week I started to retain water and gained it back. I was miserable. So I called within the 14 days and asked for a refund. The Customer Service Rep really gave me a hard time, saying I needed to talk to one of their nutritionists. When I pushed back and said I was going to use Weight Watchers she said WW was unhealthy. I just laughed at her. She finally said she needed to make the arrangements and asked me to hold. I was on hold for 30 minutes (I guess she misjudged my stubbornness). When she finally returned she was very terse and said I wouldn't be able. I said GOOD!
Hello Sherry,
We are sorry to hear about your experience while on the program. We would like to help out.
We will have a representative reach out to you shortly.
Enjoy your evening, Sherry.
-the Nutrisystem Consumer Experience Team
Reviewed May 10, 2019
Process for delaying orders. Nutrisystem needs to make it easier to delay regular orders. I should be able to do it from the website, but after putting in one delay, the website would not accept further delays and I had to send an email. This is pretty poor customer interaction.
Hi Dwight,
Thanks for taking the time to share your feedback about delaying your orders. I understand how frustrating it must have been to not be able to delay on the website at your convenience.
Typically, the system online will not allow you to delay more than 60 days. If you would like to delay further, we suggest reaching out to us just like you mentioned so that we can bypass the system for you. The intention isn't for it to be an inconvenience, but as a way for us to touch base with the client to ensure all is well with their journey and if not, what we can do to help the person get back on track.
As a member of the Nutrisystem Consumer Experience Team, I look forward to working with you to address your concerns. I will be in touch soon. Have a great day and good luck Dwight!
The Nutrisystem Consumer Experience Team
Reviewed May 10, 2019
I ordered this men's plan for one month to try it out. I hate the food. I wouldn't recommend this to anyone, so called to cancel the auto delivery and she says, she is going to charge my credit card $125 for an early cancellation fee! Great idea charge me more and make a customer more angry than they already are. I will dispute the charge and will also call the CEO and have a long talk her.
Hi Rock,
Thanks for taking the time to share your experience on the program. I am a member of the Nutrisystem Consumer Experience Team and will be assisting you with your concerns about the food and the fee to discontinue.
I understand how disappointing and frustration the experience must have been for you to dislike the meals and then have to pay a fee when you wish to discontinue. I am sorry that the terms of the auto-delivery were not clear for you and I am happy to help you to better understand them.
When you signed up for your 4 week shipment, you were given a special discount off of the retail value of the package. We are unable to extend this discount if you only take one package which is where the cancellation fee comes in. The cost of which is $125. All that we ask to keep this discount is to accept two shipments.
However, we do have a 14-day Money Back Guarantee. You have 2 weeks from the time the package arrives at your door to try out the product and see if it is the program for you. If not, simply call us within those first 14 days to cancel the program. We will waive the cancellation fee and provide you a label to send back the foods. You will receive a full refund minus the cost of the label, about $20.
If you choose to not accept a second package and want to keep the first package, you can cancel, but you would incur the cancellation charge of $125. Once you have accepted a second package which fulfills your 2 shipment minimum, you are able to discontinue the program without incurring any additional fees.
I will look into your concerns further and will be in touch soon regarding ways we can work to address and resolve your issues regarding the food and the fee. Please enjoy the rest of your day Rock!
-The Nutrisystem Consumer Experience Team
Reviewed May 9, 2019
My husband and I joined 3 years ago for a couple of months. We didn’t like the food then. February 2019 we signed up again and we were surprised by the quality of the food. It was very good! Good results.
Hi Elvie!
Thanks for the positive words for the food. We are glad to hear you are enjoying things this time around. Best wishes!
-the Nutrisystem Consumer Experience Team
Reviewed May 9, 2019
I was eating the Nutrisystem mac and cheese dinner, when I noticed a dark object, upon further examination I found 4 more of these objects. They looked like the skin that is found around processed meats like ham or turkey. I just want to inform Nutrisystem to the possibility of more of these pieces being found in this particular meal.
Hello Nancy,
Thank you for taking the time to leave your feedback! I am a member of the Nutrisystem Consumer Experience Team, and I just wanted to reach out to discuss your concerns. I sincerely apologize that you received an item in that condition, and I'd be glad to forward the matter to our Quality Assurance Team so they can look into the matter further. We take our product quality very seriously here any Nutrisystem, and I am sorry that you received an item not up to our standards.
I appreciate you bringing this matter to our attention, and I will be reaching out soon to see if I can gather some more information for the Quality Assurance Team.
Thank you for making us part of your journey and have a great week, Nancy!
-The Nutrisystem Consumer Experience Team
Reviewed May 9, 2019
After a flaw in their order system did not allow me to change the foods on an order that I just had entered seconds before while the system was not giving me a chance to customize my order before confirming and locking it for edits. I tried for a day to reach anybody at Nutrisystem using all the avenues available to me as a customer.
The online chat system and the phone number disconnected me both after waiting a long time without reason and explanation. At the end of a stressful and frustrating day I finally could each somebody on the online chat - of course after receiving that the order with the computer picked and not wanted food had shipped. Both people were while friendly not helpful and seemed not to care that they were about to lose a long term and repeat customer and acted like robots quoting corporate guidelines rules and tried to pin the fault on me since I did put in that order (not listening or understanding why I was unhappy and couldn't change the order - which in itself is ridiculous. Amazon gives you 30 minutes to avoid situations like this).
Of course the money was charged immediately to my credit card and I might get it back in a few weeks. Finally somebody from the social media team cared enough to call FedEx and turn the order around so I do not have to deal with sending it back (the two ** on the chat could have done the same and if the customer service would have read their email at a normal pace they could have stopped the shipment altogether before it happened). After day I got a few apologies (probably automated computer letters). Nobody seems to care losing a customer, nobody asked how they could have corrected the issue in an acceptable way and maybe kept me on board. All in all not an uncommon, but very bad, frustrating and upsetting experience.
Hello Hugo,
I am a member of the Consumer Experience team. Thank you for writing your review about the issues you had with your order. I am sorry to hear that you were not happy with the service that you received.
Your satisfaction with our program is our top priority here at Nutrisystem. I see that you have been working with our Social Media Team about this issue. They were able to have your package rerouted back to our warehouse. Your refund was requested on 5/9, please just allow 3-5 business days for that to process.
I will be doing some additional research on your account and reaching out soon!
-The Nutrisystem Consumer Experience Team
Reviewed May 9, 2019
I bought 2 months and had no weight loss. I am asking for a refund for these orders. I actually gained weight eating so much. I had gastric bypass and I could not eat all this. I gained weight with this plan.
Hi Aileen,
Thanks for taking the time to share your experience about your time on Nutrisystem. I am sorry to hear that your weight loss was less than expected and understand how disappointment you must feel.
As a member of the Nutrisystem Consumer Experience Team, I will review your account and follow up with you regarding your concerns.
In the meantime, I am happy to help you to better understand our Terms and Conditions.
When you signed up for your 4 week shipment, you were given a special discount off of the retail value of the package. We are unable to extend this discount if you only take one package which is where the cancellation fee comes in. The cost of which is $125. All that we ask to keep this discount is to accept two shipments.
However, we do have a 14-day Money Back Guarantee. You have 2 weeks from the time the package arrives at your door to try out the product and see if it is the program for you. If not, simply call us within those first 14 days to cancel the program. We will waive the cancellation fee and provide you a label to send back the foods. You will receive a full refund minus the cost of the label, about $20.
If you choose to not accept a second package and want to keep the first package, you can cancel, but you would incur the cancellation charge of $125. Once you have accepted a second package which fulfills your 2 shipment minimum, you are able to discontinue the program without incurring any additional fees.
The rate of loss is typically about 1-2 lbs per week. The rate of various factors including gender, starting weight, level of physical activity, medications, medical issues and level of compliance. Our team of Counselors are available to review your food log and progress if needed while on the program. They can be reached at 800-585-5483 option 2 from 8 AM to 10 PM EST weekdays and 9 AM to 9 PM weekends to help provide tips if you have more than 2 weeks without seeing weight loss.
I look forward to working with you Aileen as I look into your issue further. Please enjoy the rest of your day and best of luck to you!
-The Nutrisystem Consumer Experience Team
Original Review: May 9, 2019
I have tried countless times to contact customer service for help with my account and NOT ONCE have I been helped. I wait 5 days between emails, spend hours on hold, and nobody on the online chat is competent or helpful. The responses I do get are lazy, rude, or completely unhelpful. To spend hundreds of dollars a month and then get treated like this is completely absurd. Needless to say, I will no longer be paying into this company.
Hello Arianna,
Thank you for taking the time to write your review. I am sorry to hear that you have been having trouble getting in contact with us. As a member of the Consumer Experience Team here at Nutrisystem, I will be looking into your account to see how I can assist you and improvise your experience.
I will be looking into your account and once I gather more information on how I can help, I will send a Private Message. I look forward to speaking with you soon!
-the Nutrisystem Consumer Experience Team
Reviewed May 7, 2019
We were double charged for cancellation of program when if our account had been handled properly it would have been no charge. Why our review was not complete and we have tried on 3 occasion to get someone on the phone who could help me.
Hello Shirley,
I am a member of the Consumer Experience Team. Thank you for writing your review about your cancellation experience. I apologize for any frustration you feel and look forward to helping.
I will be looking into your account and reaching out with more specifics on your concern.
We look forward to working with you, Shirley.
-The Nutrisystem Consumer Experience Team
Reviewed May 7, 2019
I really learned about the calories and intake. I didn’t realize how much l was eating in the past. The vegetarian program was good but it was way too much dairy for me and it had caused a considerable amount of GI issues. The shakes were very good and the meal bars were also good. I have been a vegetarian for years so that was not an issue.
Hi Esther,
Thank you for reaching out with your review. We are so happy to hear how much you learned while on the program. We appreciate your feedback on the vegetarian menu options. Please let us know if you have any questions.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed May 7, 2019
Their food is not tasty. Some of the food, I wouldn't feed my pet nor do I think it would eat it. A lot of the food is based on beans which I don't particularly care for. A tremendous amount is based on snack bars and trail mix bars and such like that. I only need to lose about 30 lbs. and after this experience, I know I would have paid the same price or less if I had just bought Lean Cuisine, Weight Watcher's Smart Ones, the South Beach Diet, etc. which I could have bought in my own supermarket for probably a lot less had I bought them on sale. Certainly it wouldn't have been anymore and they would have been tastier because I got to choose what I wanted to eat. I'd give them less than a one star review if possible.
Hello Lisa,
Thanks for your feedback on the plan, we want to know what others are thinking!
We do offer a large variety of food beyond bars and items with beans and would be happy to see which program you were on and see what may have given you more variety.
We will take a look at your account and reach out to help!
-The Nutrisystem Consumer Experience Team
Updated review: May 29, 2019
I am very happy with. nutrisystem
Original Review: May 7, 2019
My husband wanted to try and get control of his weight so we signed up for the Uniquely Yours Program. Program arrived and after a bit of adjustment began seeing the results he wanted. We just finished our 2nd month and waiting g for the 3rd to ship. WE ARE OUT OF FOOD. What they don't tell you ANYWHERE is it's only 20 days. Let's see, 4 week plan, 7 days a week should be 28 meals. No-no my friends they only send 20 days. That's a whole week plus a day you are without any meals. When I called customer service I was told it's a flex plan. What does that mean? I get crickets on the other end. I guess we are suppose to Know that means you get SOME meals. Website is very deceiving and we feel we have been duped. It's a shame as we feel the program is good and works if you "just eat the food" which is exactly what the commercial on TV states. What they don't tell you is 1/2 the month you're on your own.
Hello Brooks,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to share your feedback. I am very sorry for any confusion about the Flex™ Meals, but would be happy to assist you further.
Our four week programs do incorporate Flex™ Meals throughout the week. These meals on your own have been included to allow flexibility as well as provide a great learning experience that is necessary for maintenance. The Nutrisystem® program is not merely food, we also educate our members on proper portion sizes and healthy choices. Our goal is to teach our members not only how to attain a healthy weight, but how to maintain it when eating their own foods.
We do try our best to disclose this information on our website. After you select the "Uniquely Yours" plan on the "Shop Plans" tab, there is a link above where you select your gender that says "What's included?" This will bring up a page that explains the Flex Meals, and also includes a link with a Sample Week Menu. We also include information about the Flex Meals on our “How It Works” page. I am very sorry again for any confusion or inconvenience caused. I will be forwarding on your feedback to the appropriate departments for review.
We provide our members many resources to help them learn throughout their journey. For each plan, we have a 7 day sample menu on our blog The Leaf that incorporate the Flex™ Meals throughout the week as recommended: https://leaf.nutrisystem.com/for_customers/one-week-sample-menu-for-men/
We also have thousands of Flex™ Meal recipes for each meal occasion on The Leaf at the following link: https://leaf.nutrisystem.com/recipes/?filters=
When dining out with friends or family, we have a great Dining Out Guide with tips and tricks for sticking to the plan and suggestions on meals you can order at a variety of popular restaurants: https://leaf.nutrisystem.com/for_customers/eating-out-guide/
Our Weight Loss Counseling Team is also available 7 days week to help you with planning your Flex™ Meals if needed. They can be reached via email, LIVE CHAT on our website www.nutrisystem.com, or by calling 1-800-585-5483, option #2.
I apologize again for any confusion regarding these Flex™ Meals, Brooks. I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed May 7, 2019
Worst customer representatives in the entire business community. They definitely need to go back to school and learn people skills. They were the rudest people I have ever had to deal with. This is Dorothy’s P.O.A. And we as a family and everyone we know will hear about this and never do business with Nutrisystem ever again.
Hello Richard,
I am a member of the Consumer Experience team. Thank you for writing your review about the issues you had with Dorothy's order. I am sorry to hear the service you received was not up to our standards.
Your satisfaction with our program is our top priority here at Nutrisystem. I will be looking into Dorothy's account and reaching out to assist. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed May 7, 2019
I asked for help editing my next order to make it better for being borderline diabetic. My contact (didn't get her name) was very helpful in editing my next order to minimize sugar intake. I really appreciate the help.
Hi Randy,
Thank you for taking the time to share your feedback!
We are so happy to hear that our Weight Loss Counseling Team was able to help you customize your menu to better fit your needs.
We wish you the best of luck with the plan moving forward!
-The Nutrisystem Consumer Experience Team
Reviewed May 7, 2019
I have tried the Nutri and I do like it. However I redid an order and I'm still not gotten my 309.98 back. My new order was for 209.98. They are still being charged to my bank account. It's been since May 2 2019. They said it took 3 days to be refunded. Today is May 7 2019 and I would like my money back in my account today. Thank you. Still both charged to my bank.
Hello Connie,
Thank you for taking the time to leave your review! I am a member of the Nutrisystem Consumer Experience Team, and I just wanted to reach out to try and assist you with your concerns.
I apologize if you are still waiting for a refund and any inconvenience. when and order begins processing, a hold is placed on the funds for that order, but nothing is withdrawn from the account until the order ships. If we cancel an order before it ships out, that pending change should just naturally fall off in 3-5 business days.
I'd be glad to look into the matter further for you though and reach out soon. I look forward to helping resolve your concerns! Have a great day, Connie.
- The Nutrisystem Consumer Experience Team
Original Review: May 7, 2019
I tried this product for a full week and experienced massive stomach upset. I called customer service well within the 1st 14 days and requested a cancelation and refund. I was told that was fine and I would receive an email with a FedEx label. I waited 2 days and never got the email. Called customer service again and they resent the email. I received it, packed up my purchase and shipped it back. I used the tracking number to confirm that Nutrisystem received my return. FedEx confirmed that it was delivered and signed for. I was told it could take up to 3 weeks to get my refund. I waited over 40 days. No refund. Not even a partial "past the first 14 days" refund.
I have filed a case with my credit card company and Nutrisystem has told them that I "am still benefiting from the purchase" and deny that I am eligible for a refund. And yet somehow my account has been canceled and I have not received any other shipments? I am proving shipment and delivery information to my credit card company. Beware this company! The money back guarantee is a complete scam.
Hi Megan,
We are so sorry to hear about your experience with the Money Back Guarantee and are happy to look into this.
We will be reaching out shortly after taking a look at your account.
Thanks for your patience, Megan!
-The Nutrisystem Consumer Experience Team
Reviewed May 7, 2019
When my boxes arrived I opened them up and automatically sorted them out according to breakfast, lunch, dinner, snack. Well, my supplies for my first week were mixed in so my contact was extremely helpful with supplying me with what I needed and arranged for me to have my next delivery adjusted. Sorry to say I didn't write down her name, but she was so helpful and I am very grateful!
Hi Madelyn,
Welcome to the program! Thank you so much for stopping by to share your experience.
We apologize for any confusion when unpacking your order, however, it is so great to hear that our Counseling Team was able to assist you further.
We wish you the best of luck with your program!
-The Nutrisystem Consumer Experience Team
Reviewed May 6, 2019
I haven't lost weight yet. But I was doing it wrong. Now my fiancee and I are doing it so it should be easier to follow and stay on track. I am ready now for the commitment to the program! I hope to see results soon!!
Hi Kellie,
Welcome to the program! I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to share your experience so far. I certainly understand how frustrating it can be to not see weight loss. I am happy to assist you further.
I am very sorry to hear that your weight loss is not progressing as you hoped. I will be reaching out to you soon to review this further and to see if I can help you make any adjustments to your meal plan.
I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed May 6, 2019
I have had success with the program before several years ago so thought I would try it again. What a disaster. I followed the program exactly and only lost 7# in 2 months, not even close to the advertised claims. Customer service was no help even though they said something was not right. When I emailed them the response was congratulations on my weight loss. I spent over $600 to be so thoroughly disappointed, so will never buy into the program ever again. Wish I had my money back.
Hello Cherrie,
I am a member of the Consumer Experience Team. Thank you for writing a review about your weight loss on the program. I am sorry to hear that you are disappointed in your weight loss, and I look forward to helping.
We found that folks can lose up to 13 pounds and 7 inches overall in their first month if they begin their program with the Fresh Start week. Actual weight loss will vary, though, since there are many factors that can influence weight loss. In a typical week you should expect to lose an average of 1-2 pounds which is considered healthy weight loss.
I will be looking into your account and reaching out with more specifics on your concerns.
We look forward to working with you, Cherrie.
-The Nutrisystem Consumer Experience Team
Reviewed May 6, 2019
Great overall program. However, the PF/SC meal plan requirements make me regularly over-full. At this point, I cannot lose the weight I must keep shedding. My metabolism doesn't seem to be ramping up to master the overfill. I've switched to the low sodium V-8 to help with some of the veggies. With osteo thin bones, I am desperate to relieve my ankles, feet, knees and hips of as much weight as safely fast as I can. Must adjust to more veggies and less dense food. Thank you.
Hello Vicki,
Thank you for taking the time to leave your feedback on our program! I am member of the Nutrisystem Consumer Experience Team, and I just wanted to reach out to address your concerns.
I'm glad to hear you enjoyed the program over all. We do have you eating six times a day which can take some adjusting to if you're used to eating less and less often. Our Weight Loss Counseling Team is available at 1-800-585-5483 option #2 then option #2, if you'd like to call them to review your calorie needs.
I'll be looking into your concern in more detail and reaching out soon. I look forward to speaking with you, Vicki! Have a great week.
- The Nutrisystem Consumer Experience Team
Reviewed May 5, 2019
Joined the program so I may lose weight. Also so that I may get rid of some of my present medications. In addition, it is my hope that I obtain at least one of my weight loss goal. The go onto my next one on way to ultimate goal.
Hello Pat,
Thank you for writing this review and welcome to the program!
If you have any questions about your meal plan or getting started, please don't hesitate to reach out to our Weight Loss Counseling Team. They are available for your support every step of the way. You can reach a counselor via LIVE CHAT on our website or by calling us.
We wish you the best of luck with your program and hope you have a wonderful day!
-The Nutrisystem Consumer Experience Team
Reviewed May 4, 2019
Counsellor was polite and offered a lot of wonderful tips concerning fruits and eggs and fish and salads & dressing. His name is Alex... Very, very nice. I am very happy with plan and was told after 1 month I lost 11 lbs and blood pressure went from 200/114 to 131/98. The Dr. told me I did great on this diet. He is very, very pleased also. Thank you Nutrisystem.
Hi Lorraine,
We greatly appreciate you taking the time to share your experience!
It is so awesome to hear that Alex was assist you further with your meal plan. We will be passing on this positive feedback to his supervisor.
We wish you the best of luck moving forward and hope you have a wonderful day!
-The Nutrisystem Consumer Experience Team
Reviewed May 4, 2019
My experience with customer service has been really great! Latifah is exceptional and took the time out to help me pick out a personal plan that is suitable for me. I honestly felt like I was talking to a friend throughout the process because she was that personable. Now that that I have my order I am super pleased!!!
Hi Jaclyn,
Thank you for sharing your experience!
We are so happy to hear that Latifah was able to help you select the plan that fits your needs. We will be forwarding this positive feedback on to her supervisor.
We wish you the best of luck with your program moving forward!
-The Nutrisystem Consumer Experience Team
Original Review: May 3, 2019
My husband and I decided to give Nutrisystem a try for a month and if we liked it, perhaps continue it. Overcharged, undercharged, used credit card instead of gift card that I entered, sent me a label but didn't tell me there were two boxes and now want to charge me 19.99 for 2nd label. It has been 3 weeks and I still have not received the credit of 125.00 that they promised me and am still waiting for that second label to send the second ala carte order back, and also waiting for a credit on the shelf stable food that was sent back over a week ago.
Hello Melody,
I am a member of the Consumer Experience Team at Nutrisystem. I am sorry to hear that you had issues with your order and refund. I am happy to take a look into this and see how I can help to resolve this.
I will research your account and will reach out again privately once I learn more.
I look forward to assisting you resolve this concern!
-the Nutrisystem Consumer Experience Team
Original Review: May 3, 2019
WHAT A RIP OFF! I ordered a months worth of food only to be told that failure to take a second month's order would result in a $149 penalty. I appealed to JOSH FROM CORPORATE who offered me alternative but none that stopped the second month's order. In my opinion, his attitude was poor for someone dealing with the public. I also asked him why I didn't get the 50% discounts as seen on the Marie Osmond commercials. He said it was because I didn't mention it when I ordered the food. They're all about the money, nothing more! Im retired and have lots of time making my dissatisfaction known on social media. I feel a morale obligation to warn potential consumers.
Hello Alfred,
Thank you for taking the time to write your review. We are sorry that you were dissatisfied. Your review did come across another Consumer Review site and one of our Consumer Experience Team members was able to reach out and assist you.
We are happy that we could come to a resolution with you regarding this.
I will reach out privately to you to see if there is anything else that we can do for you
-The Nutrisystem Consumer Experience Team
Reviewed May 3, 2019
While I write this review, I’m sitting on hold for over 20 minutes to cancel my subscription. I've had nonstop issues with this program. Customer Service is horrible and there's always an excuse why they cannot help you. I think I missed the exchange window by 3 days and they wouldn’t let me send back my unliked items. I accidentally didn’t hit the auto pay option on my first order so I paid an extra $236.00 on that order and they wouldn’t adjust it for me even though I did continue with the auto send. The straw that broke the camel’s back was the last ordered I received; the order was moldy, disgusting and smelled. I sent pictures of the mold and they’ll get back to me maybe in 3 weeks. Don’t Waste Your Money! Weight Watchers works.
Hello Christina,
We are sorry to hear about your experience. We would like to help out. We will have a representative reach out to you shortly.
Enjoy your evening, Christina.
-the Nutrisystem Consumer Experience Team
Reviewed May 2, 2019
I received an email offering 50% off than I went on site, logged in and they offered me a 40% off to return for loyalty. Very sad, been a client since 2015? I only stopped because I could not afford???? I am looking into other programs because I need the help.
Hi Donna,
I am a member of the Consumer Experience team. We are sorry to hear about your trouble with ordering under the promotion.
I will be looking into your account to help!
We look forward to working with you, Donna.
-The Nutrisystem Consumer Experience Team
Original Review: May 2, 2019
Suggestion: You should not assume spicy foods like the chili sent in the Fresh Start package will be wanted or tolerated by all clients. I would never have ordered this because I can’t eat it, therefore a couple of these will have to go in the garbage. Your plans are far too expensive for me to do that. Stick to neutral selections for the Fresh Start, and let people order spicy foods if they want them.
Hello Dianne,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to share your feedback. I certainly understand that it may be frustrating to receive meals you are unable to enjoy. I look forward to assisting you further with this concern.
The FreshStart™ kit is a pre-selected first week that is specifically designed to jump start weight loss. Some of our lower calorie and higher protein meals are selected for this kit. We do try our best to select a wide variety of entrees to suite everyone's tastes, however, I sincerely apologize there were some spicy meals that you could not eat. Your feedback about this selection of meals will be forwarded to the appropriate departments for review.
I am very sorry again for any inconvenience caused. I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed May 2, 2019
Had an issue with a ice cream sandwich that only half of the sandwich was there I received and the issue has been resolved for me in a timely manner. Nutrisystem has contacted me and a replacement is on its way.
Hi Don,
Thank you for taking the time to share your experience!
We sincerely apologize that you received an Ice Cream Sandwich in this condition, however, it is great to hear that our Customer Service Team was able to assist you further. We take the quality of our meals very seriously and greatly appreciate you bringing this to our attention.
Have a great week, Don!
-The Nutrisystem Consumer Experience Team
Original Review: May 1, 2019
I enjoyed the program and reached my goal in a timely fashion. I really didn’t need much support during that stage. However, when I reached my goal, I decided that I wanted to lose a few more pounds. The NuMi app. Had already flipped to “Success”. I first called for assistance and the time kept getting longer and longer and then I was cut off. So, I sent an email On April 28 and again on the 29th. I didn’t receive a reply until May1st. That was five days from my first call. I understand that you are busy, but then you need to staff to meet demand. It is a service you say you offer. Anyway, when I did hear from you, I think a computer must have written it. It only addressed one part of my question and even wondered if I was going back because I was not maintaining? I when one requests help, it needs to be timely and accurate. Shame on you NutriSystem.
Hello Bobbi,
I am a member of the Consumer Experience Team. Thank you for writing your review about the long response time and the customer service you received. I completely understand why you would feel frustrated and look forward to helping.
We have been experiencing a higher volume lately and our representatives are working as quickly as possible to address customers' concerns in a timely manner. I apologize if it is taking longer than expected and for the inconvenience caused.
I will be looking into your account and reaching out with more detail on your concern.
We look forward to working with you, Bobbi.
-The Nutrisystem Consumer Experience Team
Reviewed May 1, 2019
I have called and I have e-mailed about the return of both my order and my husband's Nutrisystem order. We returned both orders (together in the same box) and I have received the check (**) for my husband's order but have been waiting for my check. Now I am told via email that "Upon reviewing your account we do not see that the refund for your order has been issued yet, and we apologize for the inconvenience. If you shipped the order back to our warehouse on your own then we recommend contacting our Customer Service Team at 1-800-585-5483, option 1 with the tracking number for your order. They will be able to assist you further and make sure you receive your refund."
I have called and waited over 30 minutes each time and was told the refund would take 4-6 weeks and the refund would be what we paid for the Costco certificates we used to purchase your Nutrisystem plans. I don't want to call a third time. Can you please help with my refund? Again, I know you received the box with both our items in it because we received the check refund for my husband's order. Thank you!
Hello Ann,
Thank you for taking the time to leave your feedback! I'm a member of the Nutrisystem Consumer Experience Team, and I wanted to reach out to assist you with your concerns. I apologize for the wait with your refund, I know that can be frustrating, but I'd be glad to help how I can!
I apologize for the confusion on our return process. When a shipping label is created to return an order, it's attached to a return number so that the warehouse knows what is being sent back and what to refund. If two separate orders are returned in the same box with only one of the return labels, only one of the return numbers would have been scanned at the warehouse and refunded. That may be why only your husband received a check.
I will be sure to look into your concern in more detail and reach out to you soon! I look forward to assisting you with the matter. Have a great weekend, Ann!
- The Nutrisystem Consumer Experience Team
Reviewed May 1, 2019
Olivia was very helpful and friendly. She answered all my questions and sent me additional information for my benefit. She was great, give her a raise. She is good for your business. She also helped me out with future orders and gave me several options.
Hello Nick,
Welcome to the program! Thank you so much for stopping by to share your experience.
We are so happy to hear that Olivia was able to help you get started and answer all of your questions. We will be forwarding this positive feedback on to her supervisor. Please don't hesitate to reach out to our Weight Loss Counseling Team if you have any other questions or concerns along the way.
We wish you the best of luck with the program, Nick!
-The Nutrisystem Consumer Experience Team
Original Review: May 1, 2019
I'm writing this email as a last resort because I have been unable to successfully get a hold of someone that can help me. I joined Nutrisystem in the beginning of April 2019. When I received my first order I had some missing items but the representative was able to quickly assist me. I lost 7-8 pounds in my first few weeks and I really started enjoying the program.
On April 24 it came time for my next order. I was excited to customize it and was hopeful to continue on with the system. That didn't happen. There was an issue with my payment because of a billing address so on April 26 I was able to reach customer service and they told me not to worry. It will process correctly. On Monday April 29 I had to call in again because it didn't process. The agent updated my new payment. She apologized and said it would be rush delivered as soon as it processed. It's not May 1 and I was charged a random $125 but my account is deactivated and I no longer have a subscription or food coming.
I've wasted several hours/days contacting customer service, I've lapsed on my diet. It's so frustrating when you have this great program and your customer service sucks and can't get it together. The billing issue should have been fixed the first day and I should have my order but unfortunately I am completely canceling my subscription and will be going with another brand. It's a minor issue, I moved and somehow it became this complicated matter that should have been resolved on the first phone call.
Hello Maggie,
I am a member of the Nutrisystem Consumer Experience Team. Thank you so much for taking the time to share your experience. I definitely understand your frustration and look forward to assisting you further.
If the billing address on your method of payment is different the the shipping address on your account, this can sometimes cause an issue when the order tries to enter processing. I will be looking into your account further to see how I can help with this.
I look forward to speaking with you!
-The Nutrisystem Consumer Experience Team
Reviewed April 30, 2019
The counselor was very patient and kind. She went through every detail of my plan and answered every question. I was very confused about my meal plan and what to eat. With the help of the counselor, I have a clearer understanding of how the plan works.
Hi David,
Welcome to the program! Thank you very much for taking the time to share your experience.
We are so happy to hear that our Weight Loss Counseling Team was able to help you get started with your meal plan. Please don't hesitate to reach out to them if you have any questions or concerns along the way. They are here for your support!
We wish you the best of luck with your program, David!
-The Nutrisystem Consumer Experience Team
Original Review: April 30, 2019
I called to say in person that I needed to cancel my orders. The rep was very rude throughout the conversation. He said I could not or I would be charged over $100. I said I would be out of the country (actually, two trips) and he said I owed the money because I had ordered only once. I did not know this and told him so! He said I had to pay it or put in another order. His tone and words were very rude. I hung up on him. I don't think I have ever done that to a rep. before!
Hello Carole,
Thanks for sharing your experience about discontinuing your orders. I am a member of the Nutrisystem Consumer Experience team that will be looking into the concerns you have brought to our attention.
I apologize for the experience you had with the representative when calling in about canceling your account. I am sorry to hear that the terms and conditions were not clear to you when you signed up and am happy to help you better understand them. When you signed up for your 4 week shipment, you were given a special discount off of the retail value of the package. The discount is unable to be extended to you, if only one package is taken, which is where the cancellation fee comes in. The cost of which is $125. All that is asked is that in order for you to keep this discount is for you to accept two shipments.
However, there is a 14-day Money Back Guarantee. You have 2 weeks from the time the package arrives at your door to try out the product and see if it is the program for you. If not, simply call within those first 14 days to cancel the program. The cancellation fee is waived and would be provided a label to send back the foods. You would receive a full refund minus the cost of the label, about $20.
If you choose to not accept a second package and want to keep the first package, you can cancel, but you would incur the cancellation charge of $125. Once you have accepted a second package which fulfills your 2 shipment minimum, you are able to discontinue the program without incurring any additional fees.
I understand how is disheartening it must have been to hear about the fee when you missed seeing it in the Terms and Conditions at sign-up as well as the experience you had when calling in. I look forward to working with you regarding your concerns and reaching a resolution. Please have a good evening Carole!
The Nutrisystem Consumer Experience Team
Reviewed April 30, 2019
We never signed up for autoship!! The representative told me it was written in very small print when we ordered our first shipment. Problem is we used Costco gift cards the first time. Had we received an email stating the order was processed before it was shipped we would have used Costco gift cards again!! My husband would have switched out some of the food that was horrible in his first order! Now we are stuck with all this food we did not want and charge on our Visa $423.38. Very very unhappy with this dishonest business of charging a CC without authorization.
Hi Debbie,
I am a member of the Consumer Experience team that will be helping you with your issue.
We are sorry to hear about your experience when ordering. When you sign up on autoship that does give you the monthly discount for signing up for at least 2 consecutive orders.
We are happy to take a look at your account and see what we can do to help.
We look forward to working with you, Debbie!
-The Nutrisystem Consumer Experience Team
Reviewed April 30, 2019
Product diabetic meals - I was very displeased with the product. The price was outrageous. And when I ordered it I was under the impression that I would not be automatically charged for a second product. I was deceived. Make sure you read the contract because they charge $135 for cancellation fee.
Hello William,
I am a member of the Consumer Experience Team. Thank you for writing your review about the diabetic meals and the early cancellation fee. I am sorry to hear that you are feeling frustrated and I look forward to helping you.
When you sign up you have the option to place a one-time order or you can enroll in an auto-delivery. If you select the auto-delivery option you receive a significant discount compared to what it would cost to place a one-time order, and for this reason you are expected to accept two orders. If you cancel within 14 days of receiving your complete order you are eligible for the Money Back Guarantee. If you decide to cancel after this period has ended and prior to receiving a second order there is a fee. Once you accept a second order there is no fee if you wish to discontinue your program. This information can be found in our Terms & Conditions on our site.
I will be looking into your account to give you more specifics on your concern.
We look forward to working with you, William.
-The Nutrisystem Consumer Experience Team
Reviewed April 30, 2019
My dad bought the system for me and they did not inform him that if we canceled early that there would be a charge so you with pay them almost 400 for a month's work of food that is disgusting and have to add seasonings too or you have to pay them 125 to cancel. Either way this whole thing is a ripoff and I would not waste my time with them. There are much quality and service food delivery services out there. Also the so called healthy food has more Calories, Carbs, and sodium than if you just bought a healthy choice or one of the new power bowels at the store.
Hello Zack,
I am a member of the Consumer Experience Team at Nutrisystem. I am sorry to hear that you did not like the foods received.
I do see that your father had signed you up on the Basic Plan, which will not include the option to customize, buy you can add a fee to do so. When you sign up, online or over the phone, you will have two options. A one-time order at the full retail value or you can choose the discounted rate. The second option will require you to take two shipments in order to retain the discount received as we cannot extend this to a one-time order. If you sign up for the discounted rate and discontinue prior to a second shipment, you are subject to the $125.00 fee. All that we ask to keep this discount is to accept two shipments.
However, we do have a 14-day Money Back Guarantee. I will check your account to see if you are still eligible for this and if not I can provide other options to help resolve your concern.
I look forward to assisting you further!
-the Nutrisystem Consumer Experience Team
Original Review: April 29, 2019
This is my second time with Nutrisystem. My first experience was great, but this experience was AWFUL! Nutrisystem doesn't deserve 1 star. I ordered my product through a Nutrisystem representative I explained the coupon I received and what I food I wanted in the order. The representative asked me if I would like Shakes. I told her yes. By saying "yes" I didn't realize that she charged me for 2 extra containers of shakes. Making my total $50 more. Instead of having them taken off my order, I decided to keep them, but I explained to the representative that my next order needed to be the price of my coupon.
My second order shipped and I noticed that I was charged an additional $100.00. I called and spoke to a representative. She informed me that I was charged more because I made a change to my initial order. I explained the initial error that occurred with two many shakes being sent, but I wanted to make sure I only received the product that my coupon allowed. The representative basically told me there wasn't anything she could do and to have my order sent back once I received it. I returned both the frozen and regular food the next day after receiving it.
I called and spoke to another representative to find if they received my product. She said "yes", but was only going to issue me a refund on the nonperishables and I would have to pay for the perishables. I was very upset after I was told to return the product. After talking to many supervisors, the representative issued me a credit for all my product, but charged me $125 cancellation fee since I returned the product before completing the program through my second shipment. This was not my error! I would have stayed with Nutrisystem if they would have honored my coupon on the second shipment. Nutrisystem has lost a customer for life! They don't care about their customers!!!!
Hello Dana,
I am a member of the Consumer Experience team. Thank you for writing your review about the issues you had with your order. I am sorry to hear about the misunderstanding with the shakes.
Your satisfaction with our program is our top priority here at Nutrisystem. I will be looking into your account and reaching out to assist. I look forward to working with you, Dana!
-The Nutrisystem Consumer Experience Team
Reviewed April 29, 2019
I sent an e-mail asking how to upgrade my plan to the plus plan. I was told to contact the counseling dept. I have called in excess of three times and after being on hold over one (1) hour each time, I have still not been able to reach anyone. TOTALLY unacceptable and HORRIBLE customer service.
Hello Deb,
I am a member of the Consumer Experience team. Thank you for writing your review about the issues you had with upgrading your order. I am sorry to hear that you have been having a hard time reaching us.
Your satisfaction with our weight loss program is our top priority here at Nutrisystem. I will be looking into your account and reaching out to assist. I look forward to working with you, Deb!
-The Nutrisystem Consumer Experience Team
Original Review: April 28, 2019
I was so scared of this batch of food that I tossed 50% of it. All the dry food was molded most of the frozen food boxes were ripped at seal or not sealed. Scary! Looked like food tampering and black mold can kill you. They refunded $12 unsatisfied with that nice tried numerous times to call and their phone promps don’t work. Says press 1 but doesn’t recognize when pressing.
Hello Selma,
We are sorry to hear about your experience with the entrees and the phone prompts. We would like to help out. We will have a representative reach out to you shortly.
Enjoy your evening, Selma.
-the Nutrisystem Consumer Experience Team
Reviewed April 28, 2019
I would like to cancel my Nutrisystem. My body responds so unfavorably to the fiber. I was too late in cancelling my last order and would like to return the unopened box. Please tell me how to do that and I will drop it at the post office or FedEx store. Thank you. Piper **
Hello Piper,
We are sorry to hear that you are wanting to discontinue your program. We would like to help out. We will have a representative reach out to you shortly.
Enjoy your evening, Piper.
-the Nutrisystem Consumer Experience Team
Reviewed April 27, 2019
Customer service is great! One of the entrees I received was damaged. I wrote Nutrisystem and they put one in the mail immediately! This is only the third day on my plan and I already feel better. Thanks to my friend Jeff ** for recommending Nutrisystem.
Hi Alan,
Thank you for taking the time to share your experience!
We sincerely apologize that one of your entrees was damaged, however, we are so happy to hear that our Customer Service Team was able to assist you further with this. We take the quality of our meals very seriously and greatly appreciate you bringing this to our attention.
Best of luck with the program, Alan!
-The Nutrisystem Consumer Experience Team
Reviewed April 27, 2019
The gentleman I talked to was very helpful. He was understanding and I enjoyed talking to him. He is suppose to send me the email with a list of the fresh start food listing. I have not received it yet. Thank you so much.
Hello Sherry,
I am a member of the Consumer Experience Team at Nutrisystem. Thank you for taking the time to write your review.
I am happy to hear that you were able to get the help you were looking for. I wanted to reach out and see if you received the list you had requested. I will check our email system to see if it was sent. Please let me know if you did not receive it though!
I look forward to speaking with you soon!
-the Nutrisystem Consumer Experience Team
Reviewed April 26, 2019
Despite having a valid U.S. address, I have been unable to order their food because their software thinks I have an invalid address. And despite multiple emails to rectify this, their response has been inadequate. I certainly feel discriminated against.
Hello Donald,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry to hear about the trouble you are experiencing trying to place your order. I definitely understand how this can be frustrating, but would be happy to assist further.
I will be looking into your account and will be reaching out soon to see how I can help. I look forward to working with you, Donald. Have a wonderful day!
- The Nutrisystem Consumer Experience Team
Updated review: May 2, 2019
+ changed to the shakes and bars plan with DNA blueprint for the next shipment along with an ala carte order. I received and was charged for an extra set of shakes. I was confused when I got 2 sets of shakes and emailed Nutrisystem about it. When they replied I was left thinking I signed up for 2 different plans that I couldn't afford and they were going to automatically ship all this every month. I emailed them again and they made a special effort to call me and clear up the confusion. Turns out somehow the extra shakes were added on to my ala carte order in error. The ala carte is not another plan, it is what I originally thought you can order. Just your favorite things in addition to the plan you are on. I'm pleased to say I have been on the Nutrisystem plan for less than a month and lost 11lbs so far. I'm now a happy customer. Thanks.
Original Review: April 26, 2019
This is confusing. I'm told I received an extra set of shakes due to my ala carte frozen order #** and this order will automatically be shipped every month. The shakes were cancelled for next month so that's fine. I also enrolled in the shakes and bars plan which I knew comes with shakes obviously. I thought the ala carte order was just that, only the items I wanted to choose not automatically including shakes. If the ala carte is an actual plan with shakes please cancel any further shipments of the ala carte and I will stay with the bars and shakes. Thanks.
Hi Virginia,
Thank you for taking the time to write this review. I am a member of the Nutrisystem Consumer Experience Team. I am very sorry to hear that you received an extra set of shakes you did not want. I certainly understand the confusion and look forward to assisting you further.
When on an auto-delivery program, you are able too add and remove extra A La Carte items such as shakes to your order each month. Adding A La Carte items to your auto-delivery order instead of ordering them separately will allow you to save on the shipping costs for these items. If your auto-delivery program already includes shakes, adding on additional shakes in the A La Carte section will cause you to receive double the amount. I am very sorry for any confusion or inconvenience caused.
I will be looking into your account and reaching out soon to ensure your current plan fits your needs. I look forward to working with you, Virginia. Have a wonderful day!
The Nutrisystem Consumer Experience Team
Original Review: April 25, 2019
I had a modest goal to lose 17-20 lbs, and was having problems doing this on my own. I chose the four week plan, but was told to avoid shipping cost I should sign up for auto renewal for future orders, but be sure to cancel in time to avoid future orders. I’m doing fine on the diet, lost 6 lbs the first week. Since I had no intention to continue past the 4 week plan, I called to cancel the auto renewal order. To my utter disgust, I was told if I cancel after one order I would be surcharged $125. But, of course, I could get a second order and then return that order for a refund and not pay the $125. Bottom line, I will be paying $475 for a 4 week plan, including some express shakes. The $125 charge must have been in the fine print. Way too expensive for me. I leave the program with a “bad taste in my mouth”.
Hi Jim,
I am a member of the Consumer Experience team. Thank you for letting us know about your experience with Counseling. We apologize for any misunderstanding with the plan you were signed up on.
I will be looking into your account and reaching out shortly.
We look forward to working with you, Jim!
-The Nutrisystem Consumer Experience Team
Reviewed April 25, 2019
I has used them before and usually wanted to do it for two months and then cancel and evaluate my weight. Anyhow, the first frozen order was delivered by FedEx to the wrong address so the person at that address brought it to our house at night. Most of the frozen items were thawed, I didnt want to take any chances I threw them in the garbage. So I first tried to chat with them, after 10 minutes he was told to call the customer services to deal with that. After one hour and 11 minutes and I have the log from Phone Provider I decided to hang up. I emailed them and let them know what happened, their response was nothing they can do about it and offered me 40 credit which never seen it on my bill. So now I am trying to cancel and it will be another wasted waiting time on the phone to do that.. It is so sad..
Hello M.
Thank you for taking the time to leave your feedback! I am a member of the Nutrisystem Consumer Experience Team, and I wanted to reach out to assist with your concerns.
I'm so sorry to hear FedEx had delivered your package to the wrong address. If an order is delivered melted upon arrival, Nutrisystem is happy to do what they can to assist with the matter so long as the customer contacts us within 30 days of their order date.
I apologize for any hold times you may have experienced as well. We have been busier than usual as of late, but please be assured all of our representatives are working hard to assist everyone as best as they can.
I will be looking into your situation more and reaching out soon. My apologies again for any inconvenience, but I look forward to helping you resolve this matter, M! Enjoy the rest of your weekend.
- The Nutrisystem Consumer Experience Team
Reviewed April 25, 2019
I placed this order along with a frozen order a week ago. I received the frozen order yesterday but not this order. When I try to track it, your website says "no tracking info available." I called in yesterday to inquire and was told by the Nutrisystem Counselor words to the effect, "It is not our fault you haven't received your order. Once we ship it it is in the hands of the carrier and there is nothing we can do about it." She also told me that this is a very small order and orders like this take a lot longer than larger orders. WHY??? I ordered it, you got your money, where is my product? She then sent me an email stating that it is a DHL shipment (which it is not).
Adding insult to injury, I received a text from FedEx a little while ago that said my shipment is out for delivery - in Olive Branch, Mississippi - hello, I live in Washington, MO! Moreover, I looked further at the Fedex information that was texted to me and it shows recently my order went to Kansas City where the delivery was refused and sent back to the shipper (ummm that's Nutrisystem by the way)! What the heck is going on?
I purchased this product from Nutrisystem, not FedEx, USPS or DHL, so it IS your problem and should be your concern at least until I receive it. I have spent a lot of money with Nutrisystem and this "don't give a crap" attitude with your employees is not settling well with me! Please have someone who does give a crap check into this and give me a reasonable explanation as to where my order is and exactly when I will receive it! Thanks, Matt **
Hi Matthew,
Thanks for reaching out to about your experience with attempting to receive your order. I am a member of the Nutrisystem Consumer Experience team who will be looking into this issue for you.
I am sorry to hear that you are unhappy with the shipping methods utilized. FedEx is our primary carrier, however packages that are under nine pounds are slated to be delivered via FedEx SmartPost. This service is managed and tracked by FedEx, but delivered by United States Postal Service. As they are the carrier, they will determine the route it takes to be delivered and we are not able to adjust it. I do apologize that your shipment took a longer route than expected and even potentially lost. If you prefer that your shipments be managed, tracked, and delivered by FedEx, we recommend adding more items to your order to exceed the nine pound mark designated for SmartPost packages and I can assist you with doing so if you like. I will check your order to verify the weight of the non-frozen portion as well the location of your package.
I will be in touch soon to follow with up with you regarding your order and helping you address your concerns. Please enjoy the rest of your day, Matthew.
-The Nutrisystem Consumer Experience Team
Reviewed April 25, 2019
This order contained meals that wasn’t what I expected. I received breakfast of several of the same (4 Harvest Nut bars, 3 Sweetened O’s Cereal, etc.). Why did I received 5 chicken noodles or homestyle chicken soups for lunch. Also, these soups have the same ingredients. Getting tortellini with or without cheese. Getting VEGETARIAN soups, I DIDN'T EXPECT TO BE EATING SOUPS AND TORTELLINIS FOR THE 2 WEEKS.
Hi Pamela,
I am a member of the Consumer Experience team. Thank you for writing your review about the variety of foods in your plan. With the plan, you can choose a customize one where you pick and choose or get a variety box which may have multiples of certain items. If you prefer to pick and choose, we do recommend customizing.
I will be looking into your account and reaching out to help with a resolution.
We look forward to working with you, Pamela!
-The Nutrisystem Consumer Experience Team
Updated review: May 5, 2019
I've started the plan and have already lost about 5 lbs in one week!! The food is tasty and I don't feel that I am sacrificing anything other than portions!
Original Review: April 24, 2019
Hello, I placed my order on April 16th but it was shipped to the wrong address. I chatted with someone and he corrected the shipping info and sent another order, but I did not receive it again. Please note that I specifically asked for a note to be placed for FedEx saying I have a fence, they need to place the box inside of the fens. I saw a description that it was placed at the door, but unfortunately not my door. You would think if they see that note they would wonder "How is it that I can place this box at the door. Rhere is no fence, let me look at this address again..."
I tried chatting Sunday morning but it was too early and since it was Easter I got busy with family and church. By the evening I received an email from the counseling team saying I now received my shipment, but I had not so I responded back with my issue. They sent back an email response yesterday telling me I should call customer service and press Option 1 and then 8. I called customer service and I got into loops and the options provided never worked. I have not yet started the program and I have no idea how and when I will ever get my food, if every shipment goes to the wrong address. I need a resolution or please refund my order. Thanks! Marie
Hello Marie,
I am a member of the Consumer Experience Team. Thank you for writing your review about the issues with the delivery of your order and our phone tree. I understand why you would be frustrated by these issues and look forward to helping you.
We typically can add delivery instructions to the second line of your address if you need to have your order left at a certain place at your home. I apologize that FedEx ignored these instructions and delivered your order incorrectly. I will be looking into your account and reaching out with more specifics on your concern.
We look forward to working with you and resolving this issue, Marie.
-The Nutrisystem Consumer Experience Team
Reviewed April 24, 2019
The food was good and I dropped some weight. However, I chose not to continue on with the program. I went to my online account and there is no way to cancel. I then email them to cancel since I can’t do it on the website WHICH IS AND SHOULD BE THE MOST COMMON WAY TO CANCEL AN ACCOUNT. They respond with, “We do require a verbal confirmation to cancel auto-delivery.“ FOR WHAT?! So I follow the instructions in the email to cancel and it still won’t work. I tried to press the buttons they told me to and nothing happened until it hung up on me. What a bunch of crap!
Hello Jonas,
I am a member of the Consumer Experience Team. Thank you for taking the time to write your review. I am sorry that you had trouble cancelling the plan.
We require that you call to cancel so that we can ensure we are doing exactly what you want. Some members want to cancel the upcoming plan but keep the auto-delivery. It is a way for us to confirm completely closing your account and verifying your identity to keep our system secure. I do apologize for the trouble calling in has caused you.
I apologize that the phone system hung up on you; you will need to wait until the operator states "You may make your selection now" prior to pushing an option. If you press a number too many times, the line will disconnect.
I was able to find your account and see that you did indeed cancel your account. I will reach out shortly to provide the confirmation details and see if there is anything else I can help you with.
I look forward to speaking with you.
-the Nutrisystem Consumer Experience Team
Original Review: April 23, 2019
I signed up for a 290/month promotion. A "system bug" canceled half of my first order resulting in me running out of food during my first month. They then reinstated my order BUT charged me the full price instead of the promotion price I signed up for - $95 more and without notice. I have submitted emails and chats for assistance - no response in multiple weeks via email and chat seems to just be a channel for sales - no help. I am now sitting on the phone, waiting on hold for a 4th person who can supposedly help me - over an hour and zero help or accountability - just lies and blind transfers back to the general queue. This is infuriating.
Hello Brennan,
I am a member of the Consumer Experience team. Thank you for writing your review about the issues you had with your order and pricing. I am sorry to hear that you have been having a hard time reaching us.
Your satisfaction with our weight loss program is our top priority here at Nutrisystem. I will be looking into your account and reaching out to assist.
I look forward to working with you, Brennan!
-The Nutrisystem Consumer Experience Team
Reviewed April 23, 2019
Try two days before order was shipped to hold it. Could not get through. This is not the first on hold for thirty minutes then to no pick. Have a call back then sent back where I was on hold in the being.
Hello Carmella,
I am a member of the Consumer Experience Team. Thank you for writing your review about the hold time you experienced. I completely understand why you would feel frustrated and look forward to helping you.
We have been experiencing a higher call volume recently and I apologize that you were unable to get into contact with us before your order shipped. I will be looking into your account and reaching out with more specifics on your concern.
We look forward to working with you and to resolving this issue, Carmella.
- The Nutrisystem Consumer Experience Team
Reviewed April 23, 2019
I am getting ready to start week 2 tomorrow, I know I can eat fruit, and now I need to know how many calls a day I'm supposed to have. I waited all week to get my tracker, it came today. It a recipie book only? Thank you.
Hello Bonnie,
I am a member of the Consumer Experience team. I apologize I am just sending a public message now. I must not have clicked on send when I wrote it.
Did you receive my private message on how to follow the plan? I have not heard from you, so I will send an email detailing the plan to the email you have on your account.
I hope to hear from you soon!
-the Nutrisystem Consumer Experience Team
Reviewed April 23, 2019
Watched delivery drive by, never stop and claim customer not available? Never needed to be before..? Nutrisystem always takes care of problems +++ Thanks. FedEx not so much, even over 10 years ago and in Colorado. Thanks. PS. No ice left ice CREAM liquid, others very soft.
Hello Larry,
Thank you for taking the time to share your experience.
We are very sorry about the trouble you had with the delivery of your order, however, we are happy to hear our Customer Service Team was able to take care of this for you. We greatly appreciate you bringing this concern to our attention.
We hope you have a wonderful day!
-The Nutrisystem Consumer Experience Team
Reviewed April 23, 2019
Hello, I want to Thank Becky for the excellent customer service. She was kind, knowledgeable, extremely patient to help on my account and my husband's account. I am looking forward to our new order that Becky helped us with. She's a keeper! :) Thank you, Rhonda
Hi Rhonda,
Thank you so much for sharing your experience!
We are so happy to happy to hear that Becky was able to assist you with your accounts. We will be forwarding this positive feedback on to her supervisor. We hope you have a wonderful week!
-The Nutrisystem Consumer Experience Team
Reviewed April 23, 2019
Phone Wait time was much too long and automated messaging was very aggravating. I’m busy too and don’t have 20-30 min to wait to talk with a customer service representative. Two products were broken in transit and spilled and I haven’t received the frozen selections yet.
Hello Lynn,
I am a member of the Consumer Experience team. Thank you for writing your review about the issues you had with your order. I am sorry to hear that you have been having a hard time reaching us.
Your satisfaction with our weight loss program is our top priority here at Nutrisystem. I will be looking into your account and reaching out to assist. I look forward to working with you, Lynn!
-The Nutrisystem Consumer Experience Team
Reviewed April 22, 2019
The program does work decent and the food is pretty good that is the only reason I gave 2 stars. But they are very deceptive in their description and pricing. They advertise a 28 day plan but you only get 20 days of food. They advertise a price of $11.81 per day based on 28 days but in reality it is $16.50 based on 20 days of food.
Example day of meals. Breakfast- Cinnamon Roll Granola bar. Lunch- ramen noodle style soup. Dinner- frozen stuffed chicken breast. 2 Snacks: granola bar & a cookie. The value is probably closer to $6 not $16.50. Don't get FOOLED by the free shakes. They send you 1 week of free shakes (only the first shipment) in addition to the $20 or $30 they charge you for the shakes.
As for canceling it was pretty easy. The guy just canceled me and hung up. I wasn't planning on canceling. I was just calling to get clarification and to see if there was another plan that included 28 days of meals. In conclusion they plan works because the portion sizes are tiny. They teach you portion control. You still spend a lot of money on food from the grocery store.
Hello Tim ,
We are sorry to hear about your experience with your promotion. We would like to help out. We will have a representative reach out to you shortly.
Enjoy your evening, Tim.
-the Nutrisystem Consumer Experience Team
Reviewed April 22, 2019
I have been on Nutrisystem in the past with success. However, this time around, I did not lose a pound. I called to cancel and was threatened by the customer service rep that if I didn't pay the $125 cancellation fee, she would send us to collections. She was rude, unprofessional, and unwilling to help. The guarantee is for 14 days. Given the fact that it was the Easter Weekend and the fact that count from the day they ship, not the day it was received, I was at day 17. Be willing to pay for at least two months or more if you are considering Nutrisystem. I tried to give them zero stars, but one star was the minimum. Canceling is painful and expensive. Beware!!
Hello Jessica,
We are sorry to hear about your experience with discontinuing your program. We would like to help out. We will have a representative reach out to you shortly.Enjoy your evening, Jessica.
-the Nutrisystem Consumer Experience Team
Reviewed April 22, 2019
To Whom It May Concern,
I tried to complete the survey post-conversation. My call was disconnected. Call center person, Peggy, was patient and professional in her assistance. She was great. "Tracker" was missing from my order (in addition to the shaker bottle-which was sent). When I recommended That the “Quick Start Guide - Read Me Second!” be re-written in parts, again, Peggy was professional. The booklet reads 2 breakfasts, lunches, dinners, snacks per week are Flex meals. It also reads, “Five times a week, you’ll enjoy a Nutrisystem breakfast, lunch, dinner and snacks.”
So, I ended up eating all Nutrisystem snacks minus the 2 Flex Snack Meals. All my Nutrisystem snacks are depleted and I have none left until my order comes. I just finished week 2. I am hoping this does not change my weight loss. Peggy explained that she didn’t think Nutrisystems would send me snacks and that I have to do Flex snacks until my order comes. Please change the way this is written for other new-comers. It is upsetting to not have the correct food now, as a new-comer. Thank you, Gayle
Hi Gayle,
Thank you for taking the time to leave your feedback! I am a member of the Nutrisystem Consumer Experience Team, and I wanted to reach out to you about your concerns.
I apologize for any confusion on the Quick Start guide. The 2 Flex Snacks mentioned take the place of your evening snack, but the morning and afternoon snack are always snacks you make yourself according to the guidelines in the Daily Tracker. I certainly understand your confusion though and will be glad to share your feedback with the our Publishing Team. We appreciate you sharing your concerns!
I will be looking into this matter further and reaching out soon. I look forward to assisting you how I can and hope you enjoy the rest of your weekend, Gayle!
- The Nutrisystem Consumer Experience Team
Reviewed April 22, 2019
Because I created my Nutrisystem.com account AFTER I called in and joined/ordered my food, I was having a problem linking it to NuMi app. Thank you so much for the email with step by step instructions to get this done, I appreciate it!
Hi Gerri,
Thank you for taking the time to share your experience! We apologize for the trouble you had linking your accounts, but are happy to hear that our instructions helped. We wish you the best of luck with your program!
-The Nutrisystem Consumer Experience Team
Reviewed April 22, 2019
I cancelled my membership and you conto used to charge me for the advantage program. Sat on hold for one hour and 10 minutes....70 minutes of my prepaid air time. Finally I received a confirmation of the now pending refund! A zero service rating.
Hello Ms. Escobar,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review about your experience. I look forward to assisting you further.
I am very sorry to hear that you were charged for a Nutrisystem Advantage subscription after cancelling your program. The Advantage subscriptions are separate from auto-delivery programs and are set up for an auto-renewal unless this is disabled after signing up.
I also sincerely apologize for your recent hold time. Currently we are experiencing unusually high call volumes. I understand that this may be frustrating and that you may have other things to accomplish. Please know that our Counseling and Customer Service Teams are working diligently to assist all customers’ needs in a timely and effective manner.
Again, I sincerely for your experience, Ms. Escobar. Nutrisystem cares about our members and I am very sorry that you did not receive the service you deserve. I will be looking into your account further and reaching out to see how I can help. I look forward to working with you!
- The Nutrisystem Consumer Experience Team
Reviewed April 22, 2019
We cancelled after 2 month of eating your food. My wife lost 9 lbs and I Ed lost 10 pounds. The ads you show on TV must be people who are on it a year or more. We did not lose 13 lbs guaranteed by ads. If that is right I believe we are owed some money back on your guarantee, unless that is just a inaccurate ad to get people to buy your food. Overall the food was full of bars, bags of drinks, boxes of dinner with lots of pasta. The dinners and lunches of plastic cups of almost nothing to eat were disgusting. So we did not do great with your plans.
Hello Edwin,
Thank you for taking a moment to leave your feedback! I am a member of the Consumer Experience Team here at Nutrisystem, and I'm sorry to hear you were disappointed in your weight loss, I know that can be frustrating. Since our program is about losing weight in a healthy manner by reducing your calories and eating a balanced diet, the results can depend on a number of factors. Things like age, gender, exercise levels, previous eating habits, weight loss goals, and even sleeping patters can all effect weight loss, so Nutrisystem does advertise that individuals can lose up to 13 pounds on the program in the first month, but some may lose more, and some may lose less. We also have a dedicated team of Weight Loss Counselors available to help users get the most out of the program.
I apologize for any confusion over our 14 Day Money Back Guarantee. Nutrisystem offers that guarantee to new customers so that they have a chance to try the plan and see how they like it. If customers are unsatisfied with the program and contact us within 14 days of receiving their first order, they can send the remaining food back for a refund minus the shipping charges.
I will be looking into your account in more detail and reaching out soon. I look forward to assisting with your concerns and hope you have a great weekend, Edwin!
- The Nutrisystem Consumer Experience Team
Reviewed April 22, 2019
I am actually saddened that I feel the need to write a semi-negative review. In the past I had nothing but good things to say about Nutrisystem. I have used their diet a few different times over the last 8 years and considered it my go-to diet plan when I needed to lose 10-15 lbs. Because I was only moderately overweight I usually ordered only two months of food and then canceled. It worked great and I definitely lost the weight. It used to be sooo easy to get a live person on the phone when you dialed their number. The Customer Service was fantastic throughout the process; front to back. Unfortunately this last year it did not work out so well.
Signing up was easy but canceling was a major chore that ended up taking me over an hour and getting passed from person to person. I was so angry I told the person that I would NEVER use them again and to take me off of their email list. It is a shame. What the heck has happened to this great company. It seems that it has gotten too big for its britches. I have been reading recent reviews and it is an obvious problem now. Nutrisystem WAKE UP! Spend a little less money on your endless advertisements and use that money to hire more employees; employees that you have trained well and care about leaving its customers with a positive impression so that they will return again and again, like I used to do. Until then I will just find somewhere else to go but I would love to return if you guys can ever get your act together again.
Hi Clare,
Thank you for taking the time to share your experience with us about your challenges with reaching us. I am a member of the Nutrisystem Consumer Experience Team that will be working with you regarding your concerns.
Thank you so much for being a loyal customer over the last 8 years. I am sorry that you have had such trouble this time when contacting us to discontinue your plan. It is understandably frustrating and I apologize for the inconvenience you experienced with trying to do so.
I will look into this further for you and then be in touch soon Clare to discuss your concerns. I hope you have a good evening!
-The Nutrisystem Consumer Experience Team
Reviewed April 22, 2019
I love this weight loss plan, it has taught me how to eat in portions, and it's very easy to follow. I have had great experience with all my orders, and customer service. The products are very good, and filling. Thank You Nutrisystem.
Hello Stacey,
We greatly appreciate you taking the time to write this positive review! We are so happy to hear that you enjoyed the program and learned while you were with us. Thank YOU for choosing us to be a part of your weight loss journey.
We hope you have a wonderful day!
-The Nutrisystem Consumer Experience Team
Reviewed April 20, 2019
I want to be sure that you have cancelled my account with you. PLEASE do not send any more food to me. I simply cannot afford this at this price. You did not mention in the email I received from you that you had cancelled my subscription, so I hope you will cancel it now.
Hello Phyllis,
We are sorry to hear about your experience with discontinuing your program. We would like to help out. We will have a representative reach out to you shortly.
Enjoy your evening, Phyllis.
-the Nutrisystem Consumer Experience Team
Reviewed April 20, 2019
The food is awful, but I expected that. What I did not expect was $125 cancellation fee! I was literally told I should have read the small print, hidden on page 3 where that was outlined in the term and conditions. Ordering on a smartphone, does anyone do that? I thought I was dealing with a reputable company, and knew I was overpaying for what I was getting, but didn't mind for the ease. I ordered for myself and husband planning on only being on it for ONE month, and will be charged an extra $250 for the privilege. Another grab your card and keep on charging plan. Stay away and buy lean cuisines!
Hi Beth,
I am a member of the Consumer Experience team. Thank you for writing your review about the early cancellation fee. We are sorry to hear you didn't find this clear on the site.
I will be looking into your account to give you more specifics on your concern and reaching out.
Thank you!
-The Nutrisystem Consumer Experience Team
Reviewed April 19, 2019
Unhappy with my recent order. Two issues. One the cheese curls have changed dramatically. I am not sure if they have gone bad or not the taste is nothing like the old ones. Not sure if I should toss them. Second my turkey medallion dinners have no plastic divider in it so when I microwave it it comes out like soup. Not sure if trays are defective. Thank you for your time. Look forward to hearing from you. I have had great success with this program. Hope it’s not changing. Thanks.
Hello Steve,
I am a member of the Consumer Experience Team here at Nutrisystem, and I just wanted to thank you for taking a moment to leave your feedback. I am sorry to hear you're not enjoying some of the entrees, but I'd be glad to assist with your concerns.
We did recently have a temporary substitution of the trays with the divider for the trays without dividers for the Roasted Turkey Medallions. They trays with the dividers should be back now though, and you may just be receiving some left overs from when they did not contain them. I apologize for any inconvenience, Steve!
We did just update the formula on the Cheese Puffs as well. I will be looking into the matter more for you and reaching out soon.
Thank you again for your feedback and have a great week, Steve!
- The Nutrisystem Consumer Experience Team
Reviewed April 19, 2019
The dry packs arrived open and spilled in the boxes. I had to clean off the unaffected items. I did not save them for you, so I can't respond as requested! I realize that makes it impossible for replacements to be sent. You need to know there is a shipping issue.
Hello Linda,
I am a member of the Consumer Experience Team. Thank you for writing a review about the damaged items you received. I completely understand why you would feel frustrated and look forward to helping you.
Items can occasionally be damaged in transit and I sincerely apologize for any inconvenience caused by this. I will be looking into your account and reaching out with more specifics on your concern.
I look forward to working with you, Linda.
The Nutrisystem Consumer Experience Team
Reviewed April 19, 2019
In your email to me dated April 19 you said you attached the Walmart kit meal planner for after week 1. It was not attached. Please send it to me through my email. Debbie. In my initial email to you I listed the reasons why I am purchasing your product at Walmart.
Hello Debbie,
I am a member of the Consumer Experience team. Thank you for writing your review about the issues you had with receiving the information regarding your Walmart kit.
I will be looking into your account and reaching out to assist. I look forward to working with you, Debbie!
-The Nutrisystem Consumer Experience Team
Original Review: April 19, 2019
I started the program in January 2019. I got the food and saw that everything was heavily spiced and I didn’t like that. I called back and said I wanted to cancel the auto shipment and was told that I would get a full refund. I explained I didn’t think that was fair because I had eaten some of the food but would appreciate a partial refund. They gave me The shipping address to return the food that I had. I followed the instructions and gave them several months to return my money.
After four months I called and was told that I had to prove to them that they had received the box in Chambersburg PA. I now have to go to the post office to have them research my shipment. I would not recommend Nutrisystem to anyone. I was told that I was given an R Number and that was for FedEx. I wasn’t told I had to send it back FedEx but that I could send it back by the post office. I told them I send it by US post office. They told me unless I can prove they received it I will not receive any type of refund. When I called and put my number in it told me that I did not have an account there. When I finally got the representative after several days of trying and emailing, she was able to pull it up on my phone number. This is a scam.
Hello Rosemary,
Thank you for writing your review. I am a member of the Consumer Experience Team at Nutrisystem and am very sorry to hear that you have had so much trouble receiving your refund.
We can issue partial refund for foods that are returned within 30 days of receiving them. We can also issue Money Back Guarantees on the first Auto-Delivery order if cancelled within 14 days of receipt, provided the Shelf Stable foods are uneaten. If you are returning foods for a partial refund, agents should be advising you to keep the tracking number. I apologize for this misinformation or confusion.
I will be looking into your account to see how I can help you resolve this concern. I look forward to speaking with you!
-the Nutrisystem Consumer Experience Team
Original Review: April 18, 2019
I totally disagree with the review of Jenny Craig .vs NutriSystem as I have done both. Yes Jenny Craig is more expensive but every meal is given to you with the snacks and there is no guesswork. A daily menu is also given to you so you know what foods/snacks you will be eating and when during the week. I feel the Jenny Craig meals tasted better. I lost an average of 1lb per week with Jenny Craig.
NutriSystem (Uniquely Yours) tells you in your first shipment you need to cook/fix 2 breakfasts, 2 lunches, 2 dinners and 2 snacks on your own every week. They give you suggested recipes. They call these Flex meals. When you do your flex meals everything- including ketchup, salad dressing, sunflower seeds, etc must be measured out. You must sit down and plan out your meals for the week before going to the grocery store. So the Nutrisystem is much more time consuming- on planning, cooking, and going to the grocery store to support the plan.
Many of their meals and snacks are granola type bars or small cans of soup/stew. They give you one example of a flex meal day. BUT they suggest you mix your flex meals into your NutriSystem meals during the week. So their example isn't what they really want you to follow. I think if you factor in cooking/fixing six meals a week using your own groceries, Jenny Craig is not so much more expensive than NutriSystem. I'm still on the NutriSystem plan so I cannot tell you how much weight I have lost yet.
Hello Judy,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to share your feedback. I certainly understand that the Flex™ Meals can be time consuming when first getting started, but would be happy to assist you further.
Our four week programs do incorporate Flex™ Meals throughout the week. These meals on your own have been included to allow flexibility as well as provide a great learning experience that is necessary for maintenance. The Nutrisystem® program is not merely food, we also educate our members on proper portion sizes and healthy choices. Our goal is to teach our members not only how to attain a healthy weight, but how to maintain it when eating their own foods.
We try our best to provide a lot of resources for our members to help them learn throughout their journey. For each plan, we have a 7 day sample menu on our blog The Leaf that incorporate the Flex™ Meals throughout the week as recommended: https://leaf.nutrisystem.com/for_customers/meal-plan-women/
We also have thousands of Flex™ Meal recipes for each meal occasion on The Leaf at the following link: https://leaf.nutrisystem.com/recipes/?filters=
When dining out with friends or family, we have a great Dining Out Guide with tips and tricks for sticking to the plan and suggestions on meals you can order at a variety of popular restaurants: https://leaf.nutrisystem.com/for_customers/eating-out-guide/
Our Weight Loss Counseling Team is also available 7 days week to help you with planning your Flex™ Meals if needed. They can be reached via email, LIVE CHAT on our website www.nutrisystem.com, or by calling 1-800-585-5483, option #2.
I apologize again for any confusion or inconvenience caused regarding these Flex™ Meals, Judy. I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed April 18, 2019
Kailey was very nice and helpful. My daughter and I are both doing this diet so I've discovered I'm still missing information and possibly food: Fresh Start Uniquely Yours Read 1st, Fresh Start Uniquely Yours Read 2nd and Recipe Book. I'll call again tomorrow and get in the waiting line to talk to someone. Also, I gave bad ratings when the survey came up after I entered my phone number for someone to call me back and before I talked to Kailey. I would have given better ratings after talking to Kailey, but no survey came up. Marilynne
Hi Marilynne,
I'm glad you were able to help you out when you gave us a call. I'll be sure to pass along this message to Kailey.
-the Nutrisystem Consumer Experience Team
Reviewed April 17, 2019
Audrey was knowledgeable & professional. She provided clear and concise additional information and insight specific to diabetes & hypothyroidism. Easy to understand as well. Food options specific uniquely designed for personal needs. Thank you so much for time and great information.
Hi Tara!
We will be sure to send along this lovely compliment for Audrey. We wish you the best of luck on the program.
-the Nutrisystem Consumer Experience Team
Original Review: April 17, 2019
I had placed a first time order with Nutrisystem but after several days, realized the food was not tolerated by my gluten sensitive system. I called customer service and was told since it was before the time for my next shipment, she would cancel the order and I should return unused items for a refund. So... I boxed up 42 items, paid $24 to ship them back. Waited 17 days from NS receiving my package and still did not see credit on my credit card. Called NS and the rep said, yes, she sees where I was told I would get a refund, but returns denied my credit. Hmmm. All customer service people should be taught the same guidelines to give customers the correct info.
I have worked in customer service for over 11 years for a major retailer, and this is NOT acceptable. I did as instructed, wasted my time and money with the return process, following given protocol, only to be denied. We learned in my job that for every negative experience a customer has, they will on average tell 13 people. Well... Fix it Nutrisystem!!! You can't afford to treat people poorly, especially with social media out there.
Hi Tammy,
I am a member of the Consumer Experience team and look forward to helping you.
We are sorry to hear about your experience.
I will be looking into your account and reaching out shortly.
We look forward to working with you, Tammy!
-The Nutrisystem Consumer Experience Team
Reviewed April 17, 2019
Just reaching out to say I appreciate Nutrisystem got back with me about an opened bag in my recent order and that they are going to send me an extra bag with my next order! Great service! Very appreciative of the quick response and detailed email. Also nice that they were willing to do that for their customers!
Hi Brad,
So sorry that you had an opened item but are glad we could help you out!
-the Nutrisystem Consumer Experience Team
Reviewed April 17, 2019
We wanted to try Nutrisystem for 30 days but that was made extremely difficult with all the upsell tactics used. If you had listened to our request, then we likely would have continued with some form of the program after 30 days, but you made it such a challenge that I pushed to cancel. From a customer standpoint, make it the best 30 day experience you can. We have lost weight and we definitely like some food better than others. Overall, it just got us started in the right direction with smaller portions.
Hi Sherry,
Thanks for your review, we appreciate all feedback!
I will be reaching out to get more information from you and look forward to helping.
-The Nutrisystem Consumer Experience Team
Reviewed April 16, 2019
The customer service and getting an email response in a timely manner is ridiculously bad. So bad. Embarrassingly bad. The suggestion is for me to call instead of emailing is an idea, but then calls have to be returned? It’s really really really bad customer service. Really bad.
Hello Michelle,
I am a member of the Consumer Experience Team. Thank you for writing your review about the email response time. I completely understand why you would feel frustrated by this and look forward to helping you.
We have been experiencing a significantly higher volume recently and our representatives are working as quickly as possible to address everyone's concerns. Typically if a matter is more urgent we will recommend calling in for assistance.
I will be looking into your account and reaching out with more specifics on your concern.
We look forward to working with you, Michelle.
The Nutrisystem Consumer Experience Team
Reviewed April 15, 2019
I have been on the program for 1 month. My daughter who is 27 is thinking of joining. I have been trying for days on end to get a live person on the phone. I have tried about 4 different numbers I can find online and all the recordings are the same and none of the prompts work. I am so disappointed in a company as big and Nutrisystem that you cannot get a live person on the phone and that none of the prompts work. This is such a shame and so unprofessional. If anyone knows what going on over there please comment below.
Hi Kim,
Thanks for taking the time to share your experience. We are sorry to hear that you have had trouble with reaching us by phone. As a member of the Nutrisystem Consumer Experience Team, I will be working to with you to help address your concerns.
I will reach out to you shortly to see what I can do to help.
I am sorry for the frustration you experienced when trying to reach us by phone. I look forward to assisting you further with your issues upon review of your account. Please enjoy your evening!
The Nutrisystem Consumer Experience Team
Reviewed April 15, 2019
I would not recommend this program. The website and Terms and Conditions were deceitful. I paid over $400.00 for food and snacks. It was not clear that I "accepted" a continuous program that I could not cancel. The website does not allow for you to delete your credit card, the 1-800 number is never available, and I had to pay $125.00 to LEAVE THE PROGRAM. VERY UNHAPPY. WILL NOT RECOMMEND TO ANYONE.
Hello Elizabeth,
I am a member of the Consumer Experience Team. Thank you for writing your review about the early cancellation fee. I understand how frustrated you may feel since you were unaware of the terms of the auto-delivery and I look forward to helping.
We offer both auto-delivery and one-time ordering options. When you enroll in an auto-delivery you receive a discount compared to the cost of a one-time order. For this reason you are expected to accept two orders. If you cancel within 14 days of receiving your entire first order you are eligible for your Money Back Guarantee. If you cancel after this period and prior to receiving a second order there is a $125 fee. Once you receive a second order there is no fee if you wish to cancel your program.
I will be looking into your account further to give you more specifics about your concern.
We look forward to working with you, Elizabeth.
The Nutrisystem Consumer Experience Team
Reviewed April 14, 2019
My next order is going to be identical to my previous order per my request. 24 breakfasts, 24 lunches, 24 diners, and 48 snacks. So how is it possible that as of today I have 5 lunches left, 6 diners left, 1 snack left, and no breakfasts left. I assure you that I follow the plan religiously and do NOT eat items out of turn or when not on schedule, so I cannot see how I have 5 more days of lunches and diners and no breakfasts or snacks. This is the second month that my order was not up to snuff. What are you doing? The packers need to be seriously retrained or given a dose of I give a damn about my job assuming you use human packers. If you are using machine, fix them.
Hello Andre,
I am a member of the Consumer Experience Team for Nutrisystem. Thank you for taking the time to write your review.
I am very sorry to hear that thew number of meals that you have is not matching up to the orders. I would be happy to take a look at your account and see how I can assist you with this matter. I certainly want to submit a report to our Quality Assurance Team so that we can look into why this happened.
I am going to review your account and then will be reaching out via Private Message to go into more detail.
I look forward to assisting you with this matter.
-the Nutrisystem Consumer Experience Team
Original Review: April 13, 2019
I ordered Nutrisystem Core Program a week ago. First they deducted my monthly amount from my bank account twice, which really caused some problems. I was told the shipment would be here yesterday, 5 days after I placed my order. I waited all day. At 10:00 PM FedEx posted that the order would be delivered today. Again, I waited all day only to receive a message from FedEx that the address was incorrect. I contacted FedEx. Apparently Nutrisystem forgot to put in the apartment number so FedEx turned the shipment around.
At this point I am out $500, have no product, and it's been over a week and I have been on hold with customer service for over 45 minutes trying to straighten this out. FedEx is now saying it will be delivered on Tuesday but I am unsure how they are going to do that. I have had to take time off of work two days in a row only to have no shipment.
When I called about the double dipping tactics, they were not apologetic and told me I would have to wait 5 days for them to correct their error and refund my overcharge. In the meantime, I'm out a lot of money and cannot pay my bills until they give me back my money. I have never experienced such terrible service in my life. I'm ready to give up before I even get started. They make the mistakes and don't even offer anything to make up for the problems. I will continue to hold as long as it takes. I would not recommend this company to anyone.
Hi Sally,
Thanks for taking the time to discuss your experience with us so far. As a member of the Nutrisystem Consumer Experience team, I will assist you with your issue.
I am sorry to see that you had so much trouble with receiving your first order and that you were charged twice. That can all be very frustrating experiences. I will look into your issues further so that I can work with you to help resolve your concerns.
I will be touch soon and apologize for the inconveniences you have experienced so far. Please enjoy the rest of your evening, Sally!
The Nutrisystem Counsumer Experience Team
Reviewed April 13, 2019
I am really amazed at the quality of so-called diet food. It tastes great and I have not had anything that I wouldn’t eat again. Only reason I didn’t give it five stars is I am waiting until I reach my goal to say, with confidence, that this process is worth the effort. Thank you, Nutrisystem???
Hi Mike,
We are so happy you are enjoying the food and have full faith that if you follow the program as outlined in your Daily Tracker, you should reach your goal! Keep it up! :-)
-the Nutrisystem Consumer Experience Team
Reviewed April 12, 2019
The counseling support team is really the only reason why I would never use Nutrisystem again. I contacted Nutrisystem on 3/28/19 because I was charged for an additional month of food. When I logged into the system, it did NOT show any active orders. I tried to call on 3/29/19 but I was on hold for 30 minutes. That is by far the worst call wait I have ever experienced. Needless to say, I eventually hung up.
Someone finally contacted me a week later on 4/3/19 to tell me that I needed to call customer service in order to cancel subscriptions. When I replied to the email on 4/4/19 informing them that I already tried and I would appreciate a direct number to get immediate attention, I didn't get a reply until 4/9/19 AFTER I had already canceled my order through the customer service phone number. The most agitating part is whomever replied, stated that they would love to help but they see the order was already canceled. The lack of care for customers is the biggest problem I see with Nutrisystem. I actually loved the meals and the plans. However, I definitely was not treated and did not feel like a valued member. This is why I will not order again.
Hello Nancy,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review about our Counseling Support Team. I look forward to assisting you further.
I sincerely apologize for your hold time as well as for the delayed replies to your emails. Currently we are experiencing unusually high call and email volumes. I understand that this may be frustrating and that you may have other things to accomplish. Please know that our Counseling and Customer Service Teams are working diligently to assist all customers’ needs in a timely and effective manner.
Again, I sincerely for your experience, Nancy. Nutrisystem cares about our members and I am very sorry that you did not receive the service you deserve. I will be looking into your account further and reaching out to see how I can help. I look forward to working with you!
- The Nutrisystem Consumer Experience Team
Reviewed April 12, 2019
It takes way too long to get your complete order and then when you call you are put on hold and never speak to a person. Hire more people and figure out a way to keep in contact with your people to let customers know where there order is and why it’s taking so long. I would NEVER recommend this company to my friends and family.
Hello Kathleen,
Thank you for taking the time to leave your feedback. I'm a member of the Nutrisystem Consumer Experience Team, and I just wanted to reach out to help you with your concerns. I sincerely apologize for any hold times you may have experienced, I know that can be frustrating to deal with. Our representatives are working hard to assist all of our customers as efficiently as possible.
Our standard shipping time is 4-10 business days. Once an orders ships, you should receive a tracking number in your email on file so you can keep an eye out for your package.
I will be reaching out soon after reviewing your account in more detail. I look forward to assisting you, Kathleen! Have a great weekend.
- The Nutrisystem Consumer Experience Team
Reviewed April 11, 2019
I REALLY need to contact Nutrisystem. I cannot get past the first page of their website. It just doesn't work! I tried "Chat" online and the auto-system said the wait time was over 35 minutes to chat. I tried calling and the auto-answer states that they are extremely busy, to call back later. Calling 'back later' delivers the same message. They are NEVER not busy, so I can't make needed changes to my account. I like their product and the system. HATE their 'so-called' customer service.
Hello Kelly,
We are sorry to hear about your experience with reaching a representative. We would like to help out. We will have a representative reach out to you shortly.
Enjoy your evening, Kelly.
-the Nutrisystem Consumer Experience Team
Original Review: April 11, 2019
BEWARE!!! I canceled my auto-ship delivery after receiving my first order but before receiving a second order due to a variety of reasons. They charge you $125 if you do this so please read VERY CAREFULLY the fine print!!! I feel misled (even though it does state this in the fine print) and frankly like I have been robbed. I feel that they should not run things this way! Sell your product straight up with a discount for anyone who orders without hidden cancellation fees. And don't punish people who wish to cancel before they order a second time. I will not ever be using Nutrisystem again nor will I suggest it to others due to this.
Hello Cindy,
I am a member of the Consumer Experience team. Thank you for writing your review about the plan and issues with the Money Back Guarantee. I am sorry to hear that the plan did not workout for you and understand your frustration.
Your satisfaction with our weight loss program is our top priority here at Nutrisystem. We do have a 14 day Money Back Guarantee if you are not satisfied with the program. You can try the food for 14 days (from the date of delivery) and for whatever reason the plan does not work you can return the rest of the food for a full refund minus $19.99 for shipping. If you cancel your auto-delivery order after the 14 day money back guarantee period and prior to paying for your second consecutive 4 week order, your payment method will charged $125 for the auto-delivery early cancellation fee.
I will be looking into your account to give you more specifics on your concerns.
We look forward to working with you, Cindy.
-The Nutrisystem Consumer Experience Team
Reviewed April 11, 2019
I decided to cancel until I was finished nursing my baby, I was hung up on very abruptly after being told that I was probably eating less healthy foods. I planned on restarting once I was done nursing, not anymore. I didn’t get a confirmation number for my cancellation and basically treated poorly for making a personal decision about the health of my child. It was my pediatrician and your nutritionists that told me not to use the shakes the first week. All I wanted was to do the plan exactly how I was supposed to and not compromise my child. POOR CUSTOMER SERVICE (if canceling.) Very nice when signing up. Speaks volumes. For a total of $700, I got a very inappropriate opinion as the outcome.
Hello Amy,
I am a member of the Consumer Experience team. Thank you for writing your review about the issues you had with cancelling your program. I am sorry to hear about your experience when speaking with one of our representatives.
Your satisfaction with our program and service is our top priority here at Nutrisystem. I will be looking into your account and reaching out to assist.
I look forward to working with you, Amy!
-The Nutrisystem Consumer Experience Team
Reviewed April 10, 2019
I bought a box of for apple cinnamon breakfast muffins and opened it up and only three were in there. I purchased the box of breakfast muffins at Walmart in Colonial Heights Virginia. If you could please send me a replacement box that would be great.
Hello Carrolyn,
Thank you for taking the time to leave a review regarding your missing entrée. We are sorry to hear about the missing entree as well. We will be having a representative reach out to you regarding your review shortly.
Enjoy your evening, Carrolyn.
-The Nutrisystem Consumer Experience Team
Reviewed April 9, 2019
After years of thinking about dieting, I finally took the plunge and placed an order but I wish I hadn't. The food selection is very poor and limited compared to their competitors. Plus I was short-changed on the order. I didn't receive all the frozen foods that I ordered. They called me telling me the rest of my frozen foods would be shipped but never received it. Plus I didn't lose much weight, only a couple of pounds. It's too expensive for very little results.
Hi Su,
Thanks for taking the time to reach about your experience with missing meals, that you didn't enjoy some of the meals and that you were unhappy with your weight loss results. As a member of the Consumer Experience Team, I will work with you on addressing your concerns.
You should have received all of your meals within 4-10 business days of when you placed your order. I will look into your missing items and assist you with resolving this issue.
Were your orders customized? When on the Core and Uniquely Yours plans, you are able to customize each shipment. The Uniquely Yours plan provides the most variety for your meals. The full menu can be viewed on our site: www.nutrisystem.com for review. Here's a link to most favored frozen dinners: https://goo.gl/yWTo1d.
Did you get a chance to connect with our Counseling team to discuss your results? Our Counselors are available to review your food log to see if there are any tips that can be provided. A healthy rate of loss per week once you complete the first week is about 1-2 lbs per week or a loss of about 1% of your body weight per week. They can be reached at 800-585-5483 option 2 from 8 AM to 10 PM EST weekdays and 9 AM to 9 PM EST weekends.
I look forward to working with you Su and will follow up once I review your account. I understand how of all of this can be disappointing. Please enjoy the rest of your evening and let me know if you have any other questions.
The Nutrisystem Consumer Experience Team
Reviewed April 9, 2019
I found hair in my food, twice! It was so disgusting!! After I called and explained politely to the customer service rep, they told me, they cannot give me a credit. Don't buy this stuff. I have no appetite.
Hello Sana,
I am a member of the Nutrisystem Consumer Experience Team. I am so sorry to hear that you received entrees in this condition. I definitely understand your frustration and look forward to assisting you.
I would like you to know that Nutrisystem takes the quality of our meals very seriously and will be looking into this incident further. Per our company policy, if a member has any quality concerns about a particular meal, we always try our best to collect as much detail as we can so that we can pass this on to our Quality Assurance Team. This includes gathering the specific name and Lot Number on the packaging of the entree so that we can submit a formal incident report.
I sincerely apologize again that you had to experience this, Sana. I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you and hope you have a wonderful weekend.
-The Nutrisystem Consumer Experience Team
Reviewed April 8, 2019
Thank you for responding to my inquiry about a free Choc lovers pack, after checking everything I got in my order I did have extra snacks as you said I would, I was looking for a separate pack for this. Thanks for explaining how these things are shipped and what and where to look on the packaging invoice. Thank you.
Hi Laura,
We want to apologize for the initial confusion but are happy we were able to get things straightened out and that you received your free Chocolate Lovers Pack! Best wishes!
-the Nutrisystem Consumer Experience Team
Reviewed April 8, 2019
I ask this question many days ago. I figured it out myself. As for calling that number it’s impossible to get through and it says use the email. You don’t mind to take the money but customer service is terrible.
Hello Sharon,
I'm a member of the Nutrisystem Consumer Experience Team, and I just wanted to thank you for taking a moment to leave your feedback on our customer service. I sincerely apologize for any hold times you may have experienced, I know that can be frustrating to deal with. Please be assured our representatives are working hard to assist all of our customers as best as they can.
I'll be looking into the matter you mentioned in more detail and reaching out soon. I look forward to helping you with your concerns! Have a great weekend, Sharon.
- The Nutrisystem Consumer Experience Team
Reviewed April 8, 2019
With costly foods that I don’t need to eat. Disappointed so far.
Hello Madyline,
Thank you for writing your review! I am sorry to hear that the foods were not what you were expecting but would be happy to explain!
The Nutrisystem weight loss program and all of the diet food choices are based on the science of the Glycemic Index, which measures the quality of carbohydrates and how they impact your blood sugar levels. Carbohydrates that break down slowly encourage stable blood sugar levels so they rate well or “low” on the Glycemic Index. The slow and steady breakdown also produces a greater feeling of fullness. Carbs that break down too quickly cause your insulin levels to spike, and high insulin levels can cause your body to store fat. These “bad carbs” are given higher-glycemic values and most often leave you hungry soon after a meal. So if you’re looking to lose weight, you should stay away from “bad carbs” and instead, seek to incorporate more “good carbs” with low-glycemic values into your diet to help keep your blood sugar levels stable and your appetite in check. With the recommended combination of fresh grocery items and the Nutrisystem® entrees and snacks, we do the work for you.
I will be looking into your account and reviewing the foods that you received. I will reach out then and see how I can assist you further.
I look forward to helping you!
-the Nutrisystem Consumer Experience Team
Updated review: May 8, 2019
I gave you 5 stars for the customer service follow up and helping to resolve everthing…..its all good thanks
Original Review: April 8, 2019
All I can say don't sign up, you will be sorry. Once you sign up it's almost impossible to cancel plus they charge you $120 extra. The phone system they have is impossible to get through. I highly recommend against this program, it sucks.
Hello Al,
I am a member of the Consumer Experience Team and will be looking into your account to see how I can assist you.
We apologize that you had trouble getting in contact with us to close your account and stop your orders. We do not intend to make it difficult.
We do have a standard fee to stop the orders prior to a second order. This is in our Terms and Conditions when signing up for the Auto-Delivery, which entitles you to a discount off of the retail value of the package. This is listed on our website when signing up, but you can also view it here: https://www.nutrisystem.com/jsps_hmr/terms/index.jsp.
I will be looking into your account and will reach out soon. I look forward to speaking with you and helping to resolve your concern.
-the Nutrisystem Consumer Experience Team
Reviewed April 8, 2019
Emails are not answered. Chat people can't provide need service. Phone calls require ridiculously long waits or a callback that never comes. The company's lack of customer service completely obliterates any positive comments I might otherwise have written.
Hello John,
I am a member of the Consumer Experience Team. Thank you for writing your review about our customer service. I completely understand why you would feel frustrated when you are unable to reach us for assistance.
We have been experiencing a higher volume recently and our representatives are working as quickly as possible to address customers' concerns. I will be looking into your account and reaching out shortly to further assist.
We look forward to working with you, John.
The Nutrisystem Consumer Experience Team
Reviewed April 7, 2019
I called to ask how to get a paper copy of the grocery list. Instead I got an email with the list attached and I cannot print it. I also asked for recipes that I could make Flex meals with and instead I got an attachment with menus. This was not what I wanted and I am very disappointed. I do not have a smartphone and wanted something I could consult without having to go to my computer every time.
Hi Ruby,
I am a member of the Consumer Experience team. Thank you for writing your review about accessing the online resources.
I will be looking into your account to give you more specifics on your concern and then reaching out to help!
We are happy to help, Ruby!
-The Nutrisystem Consumer Experience Team
Reviewed April 7, 2019
This is the fourth request I have made to cancel my account. Do not send me anymore more offers to delay the shipping and rethink my decision. I have no money to pay for this and will not pay for it if you send it to me. Again, this is my fourth and final request. If I receive another email from you stating anything other than you have canceled my order, I will be forwarding it to the Better Business Bureau and several other agencies.
Hello Lisa,
I am a member of the Consumer Experience team. Thank you for writing your review about canceling your program. I completely understand how frustrating it may be when you are having a difficult time cancelling and I look forward to helping.
Typically verbal confirmation is required to cancel your auto-delivery program and you must contact a Program Consultant for assistance. I will be looking into your account further and reaching out with more specifics on your concern.
We look forward to working with you, Lisa.
The Nutrisystem Consumer Experience Team
Reviewed April 6, 2019
Customer service representative was very helpful. She took all the time that was needed to help with my issues. She made sure to follow up with me at the end of the call that she had answered all of my questions.
Hi Debbie!
We are so glad to hear this. We wish you the best of luck on the program.
-the Nutrisystem Consumer Experience Team
Reviewed April 5, 2019
My recent experience with our Nutrisystem order was ridiculous! Bordered on incompetent. "Tara" who took our order somehow messed up our mailing address. I called to get it fixed that same day. The person who answered my call, sorry I did not get her name, was unable to correct the address because it "would screw up the commission that Tara would get" if she resolved the problem. She said Tara was on the phone with another client and would call me back. No call that evening, no call the next day. I called again. Wait time to speak to someone....looonnggg! 30 minutes+ Finally gave up! Sent an email to try to get help. Got a response that said the email volume was high and that I could call one of the listed numbers. I did.
That number went directly to a different diet program call center, sigh.... They could not help me. It was a simple address correction and a shipping confirmation. They were, however, able to connect me with "Tora". Tora was polite and helpful. She corrected the shipping with FedEx on on order, **, but there was still a problem with the address and the shipping on **. Still not resolved. Called again the next day. Was on hold for about 15 minutes before I got through to a live person, I asked for a supervisor and she said I should tell her my story and she'd see if she could help. I did. She then put me on hold where I stayed for not kidding 45+ minutes. I was driving somewhere and just kept pressing "2" to continue to hold. She never came back. I finally gave up.
Later I tried again and after a shorter hold time, 10 minutes, I and spoke with a really nice and seemingly competent person, "Corliss". Corliss's suggestion to resolve the issue was to cancel the one order ** with a refund that would take 7-14 days and then set me up with another order that would be charged again immediately. Not acceptable. I'd had it at that point! Cancelled my order ** order and would have cancelled the other for my husband, but it was in-route.
I am not especially proud of how mad I got at the representatives on the phone, but this was the most frustration experience! All in all incredibly disappointed with Nutrisystem! Now my husband is on your diet plan for this month as he chose to try it anyway since it was here and I am not. We were looking forward to doing it together. Really too bad! Thumbs down to you all! :(
Hi Virginia,
I am a member of the Consumer Experience team. We appreciate your feedback about your ordering experience and understand how frustrating this was for you.
We apologize for our current high volume and look forward to helping you here.
I will be looking into your account to reach out and help.
We look forward to working with you, Virginia!
-The Nutrisystem Consumer Experience Team
Reviewed April 5, 2019
I was very impressed with the professionalism and the the way they handled my order, it was very fast and easy, they were pleasant to talk to and I am looking forward to a successful attempt at losing weight. Thanks Nutrisystem.
Hi Daniel,
We are so happy to hear you had such a lovely experience when signing up. Please give us a call if you have any questions about starting the program or as you progress through the program.
-the Nutrisystem Consumer Experience
Original Review: April 5, 2019
So I spent $300 and something on this Nutrisystem hoping that if I wasn't satisfied they would honor the "money back guarantee". You have 14 days, and on day 14 I had enough. I ordered the Chef Picks (or whatever) because I've never had Nutrisystem before, never known anyone to have it before, never seen the food or tasted it before, and had no idea what it would be like. The food is HORRIBLE! It reminds me of Army MRE's.
I called to cancel my order and demanded a refund. They said I would get a refund for the food I didn't eat, then have to wait 7-10 days for the credit to return to my account. So you really don't get your money back, you just get credit for what you don't eat. Well, problem is after spending $300 on it, I had no money left for other food and the Nutrisystem was all I had to eat. So if I returned it, I would starve for 7-10 days until my "credit" was returned. Great!! So I decided to not starve and eat these sub-par MRE's. Trust me, you're not going to like this!
Hello Marcus,
This is a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to leave your feedback! I apologize for any difficulty you had discontinuing your account, I know that can be frustrating, but I'd be glad to assist you as best as I can.
I am sorry for any confusion over our Money Back Guarantee. Customers who cancel within the time frame are eligible for a full refund minus the shipping costs, not just a refund for the amount of meals that they send back. My apologies if that was not made clear to you, Marcus.
I'm sorry to hear you did not enjoy the meals either, but I will be sure to share your feedback. Our community's input is important for our food development, so I appreciate you reaching out.
I will be looking into your account in more detail and following up with you soon. I look forward to working with you on this matter and hope you have a great week!
- The Nutrisystem Consumer Experience Team
Reviewed April 5, 2019
I just ordered my first order after Chefs selection. They substituted 7 items on my order. Since I have started this past month I have tried numerous times to call with questions and was on hold for over an hour all three times. I tried email and chat and got no response.
Hello Lynn,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am so sorry to hear that you received substituted items and had trouble getting help. I definitely understand how this can be frustrating and would be happy to assist you further.
I sincerely apologize again that you received substituted items. Our warehouse automatically substitutes meals that are currently out of stock. However, if you receive any substituted items you do not enjoy, we are always happy to replace those for you with items of your choice (in the same meal category) within 30 days.
I will be looking into your account and reaching out to see how I can help. I look forward to working with you!
- The Nutrisystem Consumer Experience Team
Reviewed April 5, 2019
I have been requesting to be removed from your mailing list & instead, I get 2-3 more times the flyers. STOP harassing to join your club. I tried it & didn't work. I will be filing a complaint with the Better Business Bureau.
Hi Stephen,
Thanks for taking the time to share your experience with us. I am sorry to hear that you are receiving unwanted mail from us. I am a member of the Nutrisystem Consumer Experience team and will be working to resolve your issue.
I will look into this further for you and will be in touch soon with more details regarding how we can take care of this issue for you. I apologize for the inconvenience you are experiencing. Please have a good evening, Stephen.
-The Nutrisystem Consumer Experience Team
Reviewed April 4, 2019
I wish to Cancel — any further orders. Been on it for 6 months & not satisfied at all. I am due for a shipment April 10th - do not send it Not satisfied at all. A lot of money spent - for six months & no results.
Hello Deborah,
Thank you for taking the time to leave a review regarding cancelling your program. We are sorry to hear about your disappointment with the results as well. We will be having a representative reach out to you regarding your review shortly.
Enjoy your evening, Deborah.
-The Nutrisystem Consumer Experience Team
Reviewed April 3, 2019
Thanks So Much!
Hi Billy,
I am a member of the Consumer Experience Team. Thank you for writing your review about Nutrisystem D and the food that is included. I understand that it can be confusing and we look forward to helping you.
The Nutrisystem D program is deigned to meet the 2016 Dietary Guidelines for Americans and the nutritional guidelines of the American Diabetes Association. Everything on our entire menu is considered diabetic friendly besides the Chocolate Brownie Sundae. Although our diabetic plans receive pretty much the same meals as the regular plans, the diabetic plans do not include the Fresh Start kit. The Fresh Start kit is used to jumpstart weight loss and is not recommended for anyone prediabetic or diabetic since it is lower calorie. Folks on our diabetic plans instead start their program with the regular meal plan which is around 1450-1500 calories per day for men.
I will be looking into your account and reaching out with more specifics on your concerns about the program and meals.
We look forward to working with you, Billy. Have a great weekend!
The Nutrisystem Consumer Experience Team
Reviewed April 3, 2019
I had a truly pleasant experience and a gracious and knowledgeable representative help me.. named Jasmine. I feel lucky to have someone genuine and detailed oriented in helping me begin this journey if successful new regime. Thank you so very much. I cannot express enough kind words to describe this fantastic customer service I received.
Hi Jodi!
We will be sure she gets this lovely message! We wish you the best of luck on the program!
-the Nutrisystem Consumer Experience Team
Reviewed April 3, 2019
Your customer service is nonexistent and so bad I would not recommend your company/product to anyone. I will most definitely make sure to share my experience with others. With all your advertising, I’m sure they will be as surprised as I was with the lack of service from your “customer service”. No one would or could answer a simple question, but were very quick to transfer me and or put me on hold.
Hello Irene,
I am a member of the Consumer Experience team. Thank you for writing your review about your experience and we are so sorry to hear you had a poor experience.
I will be looking into your account and reaching out to get more information.
We look forward to helping, Irene!
-The Nutrisystem Consumer Experience Team
Reviewed April 2, 2019
Really I should not give any stars - the customer service is horrible!!!! If you can get a hold of anyone.. Anytime I call I get put on hold for minimum 20 minutes at a time. I try the chat site.. (there are records of it as I have copies of the emails) those people can't do nothing, say I am not allowed to delay then pass you off... Look at my history of orders. Last time I "purchased" from your company...??? There are so many other "Diet systems" out there...And the worse part- when I complain there is no response or apologies....
Hello Diane,
I am a member of the Consumer Experience team. Thank you for writing your review about the issues you had with reaching us for assistance. I am sorry to hear that you were on hold for so long.
Your satisfaction with our weight loss program is our top priority here at Nutrisystem. I will be looking into your account and reaching out to assist.
I look forward to working with you, Diane!
-The Nutrisystem Consumer Experience Team
Reviewed April 2, 2019
Marianne was nice and helpful. She sent me more detailed lists about low sugar items because I got a lot of chocolate bars snacks and lunch breakfast 12grs of sugar each serving and I’m prediabetic. Can’t have sugar. That’s too much. I wish you can specify more nutritional info about each item for diabetes at least. Thanks.
Hi Hoda!
We are so happy that Marianne was able to get you the information you were looking for. Keep up the awesome work!
-the Nutrisystem Consumer Experience Team
Reviewed April 2, 2019
Very bad rude customer service, we cancelled the order and they didn't ship the order and didn't return our money back, big scam. They never reply to emails. Never to phone calls, so make sure that you ready to lose your money before you participate with this company.
Hello Mina,
I am a member of the Nutrisystem Consumer Experience Team. I am sorry to hear that you had trouble getting in contact with us and for the experience you had when you did speak with our representatives.
I would be happy to take a look at your account and see how I can assist you. I will be in touch soon!
- the Nutrisystem Consumer Experience Team
Reviewed April 2, 2019
I had ordered the program with high hopes, and it was not cheap! Close to $400.00 (on SALE! ), I followed program exactly, didn't lose a pound. They tell you to try it for the whole month, but by then it's too late to get a refund, they charge you an extra $125.00 for canceling the next shipment. They don't answer your e-mails, then just repeat themselves over and over when you do get a hold of them, "This is what you signed up for, this is what you agreed to". There is no reason for them to be rude because they already have your money and apparently it didn't matter that you did not receive value for your money. Even a couple of pounds would have been encouraging, but nothing. Don't fall for the ad that there is "Satisfaction and results" guaranteed, read ALL the small print, because there is no going back and no going forward with them.
Hello Patricia,
I am a member of the Consumer Experience team. Thank you for writing your review about the plan and issues with the Money Back Guarantee. I am sorry to hear that the plan did not workout for you and understand your frustration.
Your satisfaction with our weight loss program is our top priority here at Nutrisystem. We have a 14 day Money Back Guarantee. You can try the food for 14 days (from the date of delivery) and for whatever reason the plan does not work you can return the rest of the food for a full refund minus $19.99 for shipping. If you cancel your auto-delivery order after the 14 day money back guarantee period and prior to paying for your second consecutive 4 week order, your payment method will charged $125 for the auto-delivery early cancellation fee.
I will be looking into your account to give you more specifics on your concerns.
We look forward to working with you, Patricia
-The Nutrisystem Consumer Experience Team
Reviewed April 2, 2019
10/7/ 2018- ** and 10/14/2018- ** all these numbers are associated with orders. I called and received and received the PRMA numbers to return the food. I waited over a month. I then called my credit card company and unfortunately the lady spoke poor English and when she gave me the credit dispute for this sale to my account you all disputed because she told you I never received the food. That was clearly not the case. I received the food and did not like it. So Chase closed the dispute and recharged my account. I have been dealing with this for months. If you all won't give me my credit just say so and I will take this to small claims court and you will hear about it on social media and the Better Business Bureau. This has been a horrific experience.
Hello Lisa,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I certainly understand your frustration and look forward to assisting you further.
I am so sorry to hear that you did not receive refunds for your returns. If there was a credit card dispute open when the refund was attempted, the refund would have been automatically denied. Our system does not allow us to submit a refund if there is a dispute open. However, if the dispute is closed the system should be able to submit a refund.
I am so sorry again for all of the trouble you have experienced. I am going to be looking into your account further and will be reaching out soon to see how I can help. I look forward to working with you, Lisa. Have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed March 31, 2019
I truly appreciate the prompt email that I received from Dietary Services via The Nutrisystem Counseling Team. The list of food items that do not contain Milk, Whey and Casein will be very helpful when I place my future Autoship orders. My husband is on the Men's Core program and I am on the Vegetarian program. We are both using the NuMi App and are finding much success!! Thank you so much! Jami.
Hi Jami!
We are so happy you received the list you were looking for when emailing us. Feel free to continue to email, or give us a call or chat with us online if you come across any other questions!
-the Nutrisystem Consumer Experience Team
Reviewed March 31, 2019
At first I wasn't too sure how to start. A little mix up in the order I choose. After a few calls, counselors took all my unknowns and calmed me down. Haven't figured out NuMi yet, but I will! Thank you and great knowing you're there 7 days a week.
Hi Terri!
We are glad you gave us a call so we had the opportunity to remove any confusion you may have had about the program. Rooting for you, Terri!
-the Nutrisystem Consumer Experience Team
Original Review: March 31, 2019
I have been struggling with weight gain and impulsively ordered after seeing the 50% of TV ad. I went online and just followed ordering prompts that said click here for the best deal. After I got my order I showed it to my neighbor who asked me how much I paid and I said 399.98 and she said, "WOW! I paid about 100 less than that for the exact same thing." I then learned that I did not order it by telephone so only got 40% off and the regular price is 600.00. Wow! So the gal I spoke with when I called to cancel asked why and I told her. She then said, "I can get your next order at the 50% off price and put in a request for a refund on the overpayment but cannot guarantee it." Without getting into more detail she kept arguing with me and saying "I am not listening".
I finally gave up and had to hang up. I am glad I recorded the conversation on my phone. She said, "Not to worry. We recorded it here." I said, "Oh Great!" So then she says there will be a penalty fee and cancelation fee incurred. That is when I lost it. Buyer Beware! Also the average wait time to speak with customer service on the phone is between 35 and 55 minutes.
Hi John,
Thanks for writing us. We are so sorry that the promotion was not what you were expecting. We are also sorry to hear about your experience when calling in. We are more than happy to review your promotion with you. We will be looking at your account and reaching out soon to discuss.
-the Nutrisystem Consumer Experience Team
Reviewed March 29, 2019
Dear Nutrisystem, I was very excited about getting on this program and losing weight, however when I receive the food I was very disappointed! I am a person that loves to cook eats organic. Nothing out of a can and no preservatives and very little salt. When I received the box of food I saw that everything was either canned or in a box loaded with preservatives and salt and it really wasn’t something that I wanted to eat. Even though I saw what I was about to eat I thought why not try it and see if it works… It did not work for me. My body reacted to the preservatives and the salt in an adverse way and the food made me sick… Not sick to my stomach but not feeling well because my body was not used to all of these chemicals.
The one thing I did learn, is I was not drinking enough water and I was not eating enough… So I thank you for getting me on track however I could not continue this program because of the adverse effect of the food. I would say for the average American who eats a lot of canned goods, fast foods, chips, etc. this would help them but I love to cook. I love to eat organic. I never eat anything out of a can or frozen so for me it was a big disappointment. I have sent the rest of the food back, And I wish everyone who tries this good luck. I think it would be better if Nutrisystem would not use so many chemicals and preservatives and salt but I understand this is a program for the masses and not for individuals. Thank you again because now I am drinking more water and I am eating much smaller portions and several times a day.
Hi Rosanne,
Thank you for reaching out and leaving your review on our meals! I am a member of the Nutrisystem Consumer Experience Team, and I'd be glad to assist you with your concerns.
I'm so sorry to hear that you had a negative experience with the meals. Preservatives are not required in most of the Nutrisystem® weight loss foods due to the type of processing methods used. Any preservatives that are used meet FDA Generally Recognized as Safe (GRAS) criteria and can be found in many grocery store foods; these include BHT, potassium sorbate, calcium propionate, and sodium benzoate. In total, over 120 Nutrisystem foods contain no artificial preservatives. If you wish to avoid preservatives altogether, I do have a list I can send to help you edit your meals if you ever wanted to give the program another try! I do have a low sodium menu as well that averages 1500 mg of sodium a day instead of the average 2300 mg.
I will be looking into your account to provide further assistance and reaching out soon. I appreciate you giving the program a try in the first place and look forward to reaching a resolution with you, Rosanne! Have a great week.
- The Nutrisystem Consumer Experience Team
Reviewed March 29, 2019
I am really appreciative of not getting charged for shipping since I was late in updating my address. Everyone I talked to at customer support was very professional and understanding. I am fully satisfied with Nutrisystem’s product and support.
Hello Michael,
Thank you for taking the time to share your experience!
It is so great to hear that you our enjoying the program and that our Customer Service Team was able to assist you with your order.
We wish you the best of luck with your plan and hope you have a wonderful day!
-The Nutrisystem Consumer Experience Team
Reviewed March 29, 2019
NuMi app problem. Still not correctly resolved. I most recently came back to Nutrisystem at 296 lbs and have been down to 269. It showed a graph showing my daily progress. The only email I use is this one. Please call me to discuss. Thanks.
Hello Fritz,
I am a member of the Nutrisystem Consumer Experience Team. I am very sorry to hear that you are experiencing trouble with the NuMi App. I certainly understand how this can be frustrating but am happy to help.
I will be looking into your account and will reach out soon to see how I can assist you further.
I look forward to working with you and hope you have a wonderful day!
-The Nutrisystem Consumer Experience Team
Reviewed March 29, 2019
While I had a decent experience with Nutrisystem when on their plan, their post-plan behavior has been horrible and ruined my overall perception of their company. I went on the a la carte membership to have some of their food around after my weight loss. I never expected it to be so difficult to cancel their service. Every 6 months I get charged another $50 for the membership, after I cancelled it. I have to call and dispute the charge with my credit card company. I’ve talked to Nutrisystem several times, and my credit card company blocks the merchant number, but they use multiple merchant numbers, so I have to watch and cancel every 6 months. I think it's at 2-2 1/2 years of playing this game with them. Guess it’s time to contact my credit card and cancel that card so Nutrisystem can’t continue to put fraudulent charges on it!
Reviewed March 28, 2019
I am very disappointed that Sweet & Sour Chicken was only available for one month! It was very good, better than everything & I had looked forward to having it again. Overall I have been happy with the program. This is 2nd time & have had good success both times. You should include 2 snacks in womens program also. I have ordered extra to compensate. That was beauty of program a decade ago, the ease of just grabbing food. Not having to think about what to eat.
Hello Kristi,
Thank you for stopping by to share your feedback! We are very sorry to hear that one of your favorite meals is no longer available. We definitely understand that this may be disappointing. We try our best to satisfy our customers' needs and we strive to continuously improve our menu and program. We will be forwarding your feedback regarding these concerns on to the appropriate departments for review.
We wish you the best of luck with your program, Kristi! Have a wonderful day!
The Nutrisystem Social Care Team
Reviewed March 28, 2019
I wondered about the ordering process and about how to change some of the things in my next order. I also had questions about Flex Meals, powerfuels and smart Carbs. The gal, Haley, I believe was very helpful. It was a good conversation.
Hi Joyce,
Thank you so much for the positive review! We are happy to hear that Haley was able to assist you with your order and meal plan. We will be passing this feedback on to her supervisor.
We wish you the best of luck with your program, Joyce! Have a wonderful day!
- The Nutrisystem Consumer Experience Team
Reviewed March 28, 2019
I found an object or mold in the carrot cake and immediately notified customer service and they Said sorry and send me another snack about 6 month ago and now again my last order delivery I found mold in the pound cake. Before I noticed The mold I took a bite and noticed the mold immediately. I threw up and after 7 hours during My sleep I wake up with swollen tongue in Morning. I went to hospital.
Hello Fitsum,
I am a member of the Consumer Experience team. Thank you for writing your review about your experience with spoiled items. I completely understand why you would be upset by your experience and I look forward to helping you.
We take our food quality very seriously and appreciate you bringing this to our attention. I will be looking into your account and reaching out with more specifics on your concern.
I look forward to working with you, Fitsum.
The Nutrisystem Consumer Experience Team
Original Review: March 28, 2019
Dealing with your company has been awful. Start by saying, the 5 counselors I’ve dealt with are great. Here goes. Last time. Losing my $300 is better than dealing with Nutrisystem’s goof ups. I originally called to order my first 28 supply of your products with Costco gift cards. The initial purchase was $300. I gave the counselor $600 in gift cards to keep on account. I called about 20 days after my first order was received. I explained to the counselor that I wasn’t ready to do your program at the time.
She explained that there is a $125 cancel fee. She suggested I order A la Carte with my $300 that I had on account. Great. Done deal. She even cancelled my obligation. 4 more fifty minute phone calls, the counselors, after talking with the supervisor thought it was solved and assured me that my order will arrive soon. I see no evidence that your company cares about me. You’ve only reached out because you want money that you don't even have coming to you. Either send me my food or stop corresponding. You’ve caused me frustration that’s just not worth it. Jim **
Hi Jim,
I am a member of the Consumer Experience Team that will be handling your account. Thanks for taking the time to share your experience thus far with us.
I am happy to hear that overall with our Counselors have been great for you. Unfortunately, it sounds like there have been billing issues which I am sorry to hear. The system only allows the gift cards to be added to one order at a time, so I am not clear on the part about the Counselor holding your gift cards on your account. It is typically advised for our clients to hold onto their gift cards until the orders on which they have been placed have shipped.
Yes, there is a fee of $125 to pay if you choose to not fulfill your 2 shipment minimum, but it sounds like you were placing a second order which could possibly waive that fee.
I will look into your account and provide more details shortly. I look forward to working with you Jim to help resolve this issue with your order and will be in touch soon. Have a good evening!
-The Nutrisystem Consumer Experience Team
Reviewed March 28, 2019
Just so you know I went into your web-site once and I never asked to be put on your list to receive information, nor have I ever gone to any other site and asked for information. You just did and I do not want any more emails showing up on my account or in my mailbox. You are just too expensive! God bless your day and I hope that you are helping a lot of people who are overweight.
Hi Jane,
I am a member of the Consumer Experience team. Thank you for writing your review about unsubscribing from emails. I am happy to help with this.
I will be looking into your account to and reaching out to help.
We look forward to working with you, Jane.
-The Nutrisystem Consumer Experience Team
Reviewed March 27, 2019
Both reps were very, very helpful. I had to call for replacement food because of my food allergies and food I haven’t eaten in over 30 years (beef and pork). Please add a food allergy & food you won't eat sections to the user profile. I received food I can't and won't eat.
Hello Marcia,
Thank you for taking the time to share your experience! We are very sorry that you received some meals you are unable to enjoy, however, we are happy to hear that the representatives you spoke with were able to resolve this for you. We apologize again for the trouble and will be forwarding your feedback on to the appropriate departments for review.
We wish you the best of luck with your program, Marcia. Have a wonderful day!
-The Nutrisystem Consumer Experience Team
Reviewed March 27, 2019
I had bought a pack of muffins from Walmart and when I had gotten around to eating this particular pack, they were molded. After contacting customer support they were able to send me a replacement for the items quickly! Their customer service is spot on and considering I have already lost 31lbs in about 3 months, I'm very happy with these products!
Hi Ashley!
Thanks for sharing your experience and results so far! Keep it up!
-the Nutrisystem Consumer Experience Team
Reviewed March 27, 2019
I’ve been on Nutrisystem for six months and have lost 30 lbs. Kind of slow, but better than I have done on any other diet in the past 20 years. Most of the food is not wonderful, but it is satisfying and I am seldom hungry. Some of the foods I have intensely disliked, but I go online each month and select only the ones I like, or at least don’t hate. I had one occasion that the frozen portion did not arrive timely and was melted. I called Nutrisystem and they told me to throw it away and they sent a replacement order that arrived in about 3 days for no additional cost. When I go out or am traveling, I follow using the flex meals as much as possible. I’m hoping it is teaching me how to control my intake and will be able to maintain. I hope to lose 25-30 more lbs and plan to continue until I reach my goal. I already feel much better and have received many compliments. I’m 76 and my knees and joints feel so much better.
Hi Anna!
Thank you for sharing your results so far on the program. The flex days should help with learning what to do off the program so you are able to maintain after you finish the program. We wish you the best of luck.
-the Nutrisystem Consumer Experience Team
Reviewed March 27, 2019
It is not the staff I am upset with. I am upset with your phone system. I have been with Nutrisystem before and NEVER had difficulty getting through to you. However, this time it has been a nightmare, One day I was on hold for a total of 3 hours and 12 minutes??? My husband was so upset that he told me if Nutrisystem didn’t care about their clients any more than what they are showing with their inadequate phone system, I should quit and go with someone else for my weight loss! He was totally disgusted and said you never had this trouble with them before, and I would bet they have a robot for their system, and it totally sucks!
Hello Karen,
I am a member of the Consumer Experience Team. I am incredibly sorry that you have been having trouble getting through to speak with someone. We have been experiencing high call volume and are doing our best to get to each customer.
I would be happy to take a look at your account and see how I can assist you further! I look forward to speaking with you soon.
-the Nutrisystem Consumer Experience Team
Reviewed March 26, 2019
I would like to thank your Nutritionist Carlie for going the extra mile to help me stay on Nutrisystem. I experienced an issue with foods relatively high in soy protein and I thought I was going to have to give up Nutrisystem. While speaking on the phone with Carlie, she kindly e-mailed me a comprehensive list of foods and their corresponding rating for soy content. Now I can choose foods that have low soy content and even no soy content. Thanks, Carlie!
Hi Pamela,
Thank you so much for taking the time to share your experience!
We are so happy to hear that Carlie was able to assist you with the plan and adjusting your menu to better fit your needs. We will be passing this positive feedback on. We hope that this change works out better for you! Please keep us posted on your progress and how you are feeling.
We hope you have a wonderful day!
-The Nutrisystem Consumer Experience Team
Reviewed March 26, 2019
I emailed counseling support on 3/21/19 and received an answer in email on 3/26/19. The email contained the WRONG information. I then called the 800 number and the counselor was rude - I still don't have the answer and I am not calling back in to speak with a rude person again. With what I am paying per month, this should NOT be my experience.
Hi Dr. Evans,
I am a member of the Consumer Experience Team that will be assisting you regarding your review. I appreciate you taking the time to share your experience with us and sorry that it has been so disappointing thus far.
I am sorry that you received the wrong information and that you didn't receive the support you needed when you called in. I will review your account as well as the emails you have sent and then follow-up with you regarding your particular concerns.
I look forward to working with you Dr. Evans and will reach out to you by tomorrow. Thanks for your patience as I look into this matter for you. Enjoy your evening.
-The Nutrisystem Consumer Experience Team
Reviewed March 26, 2019
Delivery issue ultimately resolved, but gosh they make it difficult to connect to the person that can help you. Impossible by phone and difficult by online chat. But I finally go there and they fixed my problem. It doesn't have to be that way!
Hello Houston,
Thank you for taking the time to share your feedback.
We are very sorry to hear that there was an issue with your order, and sincerely apologize for the trouble you experienced trying to get assistance. Currently we are experiencing unusually high call and chat volumes. We certainly understand that this may be frustrating and that you may have other things to accomplish. Please know that we are working diligently to assist all customers’ needs in a timely and effective manner.
We are happy to hear that you were able to get assistance with this delivery concern via online chat. We greatly appreciate your patience and again apologize for any inconvenience caused.
Please don't hesitate to reach out to us if we can be of any assistance. We hope you have a great day!
- The Nutrisystem Consumer Experience Team
Reviewed March 26, 2019
I emailed Nutrisystem about missing items in my shipment... 3 days ago. Other than an automated response I haven't heard anything??? Is there only one person answering emails? Why have the option for customer service if you are not going to respond?
Hello Jared,
I am a member of the Consumer Experience Team and will be looking into your account and seeing how I can help you. I am very sorry that there was a delay in responding to your email. We are experiencing a high email volume and are working hard to get through all of the emails in the order that they came in.
I will look into your account and for you email to see how I can help.
-the Nutrisystem Consumer Experience Team
Updated review: April 23, 2019
A Nutrisystem rep. called a day or so later and answered my questions but it does not change the fact of all the trouble I went through that I outlined in my original post.
It also does not change the fact that the phone service was abysmal and I was unable to get my answers by calling Nutrisystem but only by posting on your third party service.
Thanks to ConsumerAffairs for being the impetus of getting someone to answer my questions.
Original Review: March 26, 2019
Wow - I decided to try it out and already they have me ticked off. I got a one week supply and it was HUGE box so I called up wondering how big the box is if I order a month supply. I would imagine it would have to be massive! This concerns me as I live in a condo complex and packages get left on an inside table in the general area and I would think the 4 week boxes have to be MASSIVE. Well the Nutrisystem rep. got mad at me for asking - he didn't really want to bother looking it up and I could tell he did not know the answer! Excuuusssseee me for asking you to do your job! So he ditched me by sending me to the bum line where I was on hold for 20 minutes and nobody came on.
I called back and so far it was 4 minutes to just get through the queue and now I've been on hold with the lousy music for another 15 minutes. The automated system did not even give me an option to get called back - as they sometimes do. OH yea-once before I left my callback number - BUT NOBODY CALLED ME BACK!!! I first called in this evening at 8 pm and it's now 9 pm and still no answers and still on hold! I will be cancelling all service with them. I also found out - you have to supply your own food too.
On the phone - when I first contacted Nutrisystem - the rep never bothered to tell me that. They told me it's convenient because everything is already prepared but now I find out that's not true! Abysmal! Four words of advice - JUST DON'T DO IT! In addition - the portions won't even feed a bird! I'm still on hold! Thanks for ruining my evening due to a lazy, incompetent employee!
Hi Jeff,
I am a member of the Consumer Experience team. Thank you for writing your review about your experience and sorry to hear you were unhappy with the service provided. I understand how frustrating this may be and I look forward to helping you.
I will be looking into your account to give you more specifics on your concern and reaching out shortly.
We look forward to working with you, Jeff.
-The Nutrisystem Consumer Experience Team
Original Review: March 25, 2019
This was the second year I used the product. Worked well, tried it again this year. Signed onto website, selected food all went smooth. Prior to 2nd month delivery wanted to cancel because I just need the product to reset my diet for one month. Was advised I was committed for 2 months. Told rep, ok, but cancel after this order. Now in March, I canceled subscription online 3/19. Confirmation received via email. On 3/20 email received shipment on way? On 3/21 phone recording said shipment on way? On that message recording there was option to speak to rep. Long wait time so left my ph # for return call. 15 min later call returned by rep named AnnaLee. Explained to her I canceled with a rep when 2nd month came as well as online. She said not canceled in time. Said I had to keep frozen portion but dry portion could be returned and that a supervisor would email me a return label.
She verified my email and contact info. I asked for her contact info. She gave me ph # 888 747 8446. opt. 7 ext **. It is now Monday, no email. All weekend up until today have been trying to contact AnnaLee. Today I spoke to another rep, Torah, who said the information I received from AnnaLee was false. No Labels. All return costs are at my expense. The ext. I was given was for a K. **? Asked to speak to supervisor, Torah said that was their policy and supervisor will tell me same thing. Asked her to give my info to management and for someone to call me. Rep said most likely I will not receive phone call back. I will attempt to dispute on cc card. Don't know what other option I have.
Hello Susan,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to share your experience about trying to cancel your program. I certainly understand how this can be frustrating and look forward to helping you.
I sincerely apologize for your hold time and all of the trouble you have experienced when attempting to discontinue your order and program. All changes to an auto-delivery order must be made by 6 PM EST the day before the order is scheduled to enter processing. We also do not typically provide labels for returns unless it is under our 14 Day Money Back Guarantee.
I am very sorry for all of the confusion and any inconvenience caused. I will be looking into your account further to see how I can help.
I look forward to working with you and hope you have a wonderful evening, Susan!
- The Nutrisystem Consumer Experience Team
Reviewed March 25, 2019
I am very displeased with the response time for an email back from a question I had sent 6 days ago. Also, the amount of wait time when calling into customer service. I understand that you are getting more clients, but take care of the ones you have or get more customer service help.
Hi Natalie,
I am a member of the Consumer Experience Team. Thank you for writing your review about the wait time you have experienced. I completely understand why you would feel frustrated and I look forward to helping you.
We have been experiencing a higher email and call volume recently and our representatives are working as quickly as possible to address customers' concerns. I will be looking into your account to give you more information about your order.
We look forward to working with you and to resolving this matter, Natalie.
The Nutrisystem Consumer Experience Team
Reviewed March 25, 2019
When I ordered Nutrisystem I had already lost 15 lbs. Over a five month period. I was bored with the low carb eating and thought I would try Nutrisystem. I have received my second month order. I wanted to cancel, and use all the food I had, and then possibly re-order. It has been a major ordeal trying to cancel my order. The food has been ok. I do not like the packaged food with tomato sauce at all. I was unaware of being able to order frozen foods. I have enjoyed the snacks, maybe a little too much. The portions have been an eye opener. I want to cancel for a while, I may come back. I have only lost 5 lbs in 2 months.
Hello Barbara,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking a moment to leave your feedback on the meals and your cancelation experience. I apologize for any difficulty you may have had trying to discontinue your program, I know that can be a frustrating process, but I'd be glad to help.
We do ask customers to call in if they wish you cancel their auto-delivery orders, just to ensure that we are addressing all their needs if they have other concerns. It's great to hear you've made progress with your weight loss though! On average, customers can expect to lose 1-2 pounds a week on the program, but for some it may be easier to lose and for others it may be more difficult. We do have a team of Weight Loss Counselors available and they are happy to review your plan with you and offer tips for the best weight loss.
I will be looking into your account to gather more details on your concerns, then I will be sure to reach out. I look forward to working on a resolution with you, Barbara! Have a great weekend.
- The Nutrisystem Consumer Experience Team
Reviewed March 24, 2019
I was very happy with my conversation today! I didn’t feel rushed and was on the phone for 45 min discussing everything I was concerned about. It was like talking to a friend and not someone trying to sell me something.
Hi Bonnie!
This is wonderful to hear! We are so happy that you were able to get everything you needed.
-the Nutrisystem Consumer Experience Team
Reviewed March 23, 2019
The girls seemed young and inexperienced in customer service. Very condescending!!! Hated a lot of the food. Chili and beans were gross. Breakfast meals were ok. Portions were small so, too controlled. Too hard to get through to customer service. Wait times were too long.
Hello Melanie,
I am a member of the Consumer Experience Team. Thank you for taking the time to write your review. I am very sorry to hear that your experiences with the agents did not get you the information you were looking for and for the wait times you experienced. Additionally, I am sorry that to hear that you did not enjoy some of the foods.
I will be happy to take a look into your account and reaching out to see how I can help.
I look forward to speaking with you, Melanie.
-the Nutrisystem Consumer Experience Team
Reviewed March 23, 2019
Bernedette ** was professional, friendly, and very helpful. She explained to me that Eating Out Guides did not come in hard copies and offered to email me a copy. She followed though and I received my copy shortly after. Give her a raise.
Hi Linda!
We will be sure Bernadette received these kind words! We will also let her supervisor know :-)
-the Nutrisystem Consumer Experience Team
Reviewed March 22, 2019
I ordered Nutrisystem with the understanding that I could return if not satisfied for a full refund. I would advise anybody that is thinking about ordering from this company is to please resist all the advertising gimmicks. I was on the program for 18 days and followed it to a T. I decided to weigh myself on day 19 because I didn't think I was losing weight, sure enough I was not losing weight. As a matter of a fact, I had gained weight, yes gained weight. I called customer service for two days before I was connected to talk to anyone.
I explained my situation and asked what I needed to do to send the remainder of the meals for a refund. I was told that I would not get a refund because I had gone past the 14th day and furthermore, if I canceled before I get the second meals shipment, I would have to pay a cancellation fee of $125.00. My questions was why would I order another $330.00 shipment of a product that was useless to me to avoid paying a $125.00 fee. I can gain weight on my own without paying a rip off company for food that I wouldn't eat. That is ludicrous. I think this should be false advertising. They should have to say right up front that the customer only has 14 days to return for full refund. The only reason I gave the rating of one star is because there wasn't a 0 star rating or better yet, a MINUS star rating!
Hello Jean,
I am a member of the Consumer Experience team. Thank you for writing your review about the plan and issues with the Money Back Guarantee. I am sorry to hear that the plan did not workout for you and understand your frustration.
Your satisfaction with our weight loss program is our top priority here at Nutrisystem. We have a 14 day Money Back Guarantee. You can try the food for 14 days (from the date of delivery) and for whatever reason the plan does not work you can return the rest of the food for a full refund minus $19.99 for shipping. If you cancel your auto-delivery order after the 14 day money back guarantee period and prior to paying for your second consecutive 4 week order, your payment method will charged $125 for the auto-delivery early cancellation fee.
I will be looking into your account to give you more specifics on your concerns.
We look forward to working with you, Jean.
-The Nutrisystem Consumer Experience Team
Reviewed March 22, 2019
Nutrisystem has been nothing but a headache for me. The very first order was completely WRONG and when I went to return it, it took over 6 hours of hold time and talking with "customer service" - my experience with them was awful. They were rude, unhelpful, and it just took WAAAYYYY too much time. Of note, when certain customer service agents get frustrated with not knowing how to fix the problem for you (a return label that wouldn't print), they will simply hang up on you and you're back on hold for another hour starting the process again. This happened to me 3 times in 2 days. Do not try this system - there are plenty others out there with better customer service.
Hi Tara,
I am a member of the Consumer Experience Team. Thank you for writing your review about the issues with your first order and the negative experience you had with our representatives. I completely understand why you would feel frustrated by this and look forward to helping you.
I will be looking into your account to give you more specifics on your concern.
We look forward to working with you, Tara.
-The Nutrisystem Consumer Experience Team
Reviewed March 22, 2019
I have been calling several times, Past few days since the frozen food I could eat, Especially, I was concerned about the shipment of food whether it will be safe. I have not even started the first shipment because I wanted to start when I have everything together. I have been getting cut off past few days several times. I am really fed up with your services. Yesterday, the lady was very rude over the phone and I refuse to give her any rating. Until I hear from you I can't start anything. Until then please do not ship but call me or email.
Hello Kamal,
I am a member of the Consumer Experience Team. I am sorry to hear that you have had trouble getting started on the plan as well as getting in touch with us.
I will be looking into your account and reaching back out to provide you with more information and how I can help.
I look forward to speaking with you, Kamal!
-the Nutrisystem Consumer Experience Team
Original Review: March 21, 2019
The 1st week I lost 1.8 lb? The second week after adding PF, SC. I started gaining weight and added a inch to my waist? So I'm disappointed to say the least. Not at all what I expected for the price.
Hi Marvin,
I am a member of the Consumer Experience Team. Thank you for writing your review about your weight loss since starting the program. I completely understand why you would feel frustrated and look forward to helping you.
I will be looking into your account and reaching out to you as soon as possible.
We look forward to working with you, Marvin.
-The Nutrisystem Consumer Experience Team
Reviewed March 20, 2019
On my last order three of my pound cakes were covered with green mold. I was so disgusted that I threw them out packaging included. I have used your service for quite some time but this was just so upsetting that I am considering canceling all future orders.
Hi Walter,
I am a member of the Consumer Experience team. Thank you for writing your review about receiving moldy items. We are so sorry to hear this and would be happy to make this right.
I will be looking into your account and reaching out to assist.
We look forward to working with you, Walter.
-The Nutrisystem Consumer Experience Team
Reviewed March 20, 2019
I’m paying $60 more per month for the same products. Sometimes the cakes have mold on them. It takes days for a response from customer service. It doesn’t seem like you’re particularly focused on keeping your customers happy or keeping them at all.
Hi Edward,
I am a member of the Consumer Experience team. Thank you for writing your review about the concern about your pricing and about receiving items in poor quality. I understand how frustrating this may be, especially with not getting a hold of us and we look forward to helping you.
I will be taking a look at your account and will reach out to help!
We look forward to working with you, Edward!
-The Nutrisystem Consumer Experience Team
Reviewed March 19, 2019
At around 6:45 pm March 19 2019 I spoke to a support counselor that helped me with my steps in starting the program. I’m sorry I forgot her name but she was a great help and very patient and understanding.
Hi Linda!
We will take a peek at your account and let the representative know the kind words you had for them! We wish you the best of luck on the program.
-the Nutrisystem Consumer Experience Team
Reviewed March 19, 2019
I ordered Nutrisystem and most of the food was not to my taste, some was ok. I initially delayed my second order but then decided to cancel all together. When I spoke to the first customer service representative, I felt like he was somewhat rude, I imagine because I was canceling. He also tried to let me believe that my shipment had already been sent (when it had not) and I had to question him a few times in order to get the truth. I asked him to cancel the whole thing and he told me I would be charged $125 cancellation fee and not the $350 (approximately). I agreed even though that must be in the very fine print.
About an hour or two later I received an email that my order shipped and I was charged the ~$350. I called customer service for the second time and also was met with a mediocre representative. He told me it was too late and only the frozen food half of my order was canceled and that I was already charged. I had to ask him to issue me a prepaid return label since this was their error otherwise they would have let me pay. I also won't be refunded my money until after I return the product for their mistake. All in all, I had a very poor customer service experience. I am not sure if this is how they treat people who are canceling only. I would have recommended the diet despite not loving the food but now I would not because of the customer service experience.
Hi Heather,
Thank you for writing your review about the foods, your experience when you called in and about the fee you paid when you discontinued your plan. I am a member of the Consumer Experience team and I look forward to helping you address your concerns.
I would be happy to help you understand our Terms and Conditions better. When you signed up for your 4 week shipment, you were given a special discount off of the retail value of the package. We are unable to extend this discount if you only take one package which is where the cancellation fee comes in. The cost of which is $125. All that we ask to keep this discount is to accept two shipments.
However, we do have a 14-day Money Back Guarantee. You will have 2 weeks from the time the package arrives at your door to try out the product and see if it is the program for you. If not, simply call us within those first 14 days to cancel the program. We will waive the cancellation fee and provide you a label to send back the foods. You will receive a full refund minus the cost of the label, about $20.
If you chose to cancel before receipt of the second order and you are keeping the first order, then you would incur the cancellation charge of $125. Once you have accepted a second package, you have fulfilled your 2 shipments, you have fulfilled you commitment and are able to discontinue the program with incurring any additional fees. This information can be found directly under where you submit your order on the order page as well as the FAQs. Here's a link to our Terms and Conditions for further review: https://goo.gl/rP95dZ.
The community’s input on the food is a big driver for food development. Was there any ingredient or taste that you did not enjoy? The menu does change throughout the year, I would recommend that you continue to check in to see what we are cooking up! You can check out some of the highest rated items from other members here: https://goo.gl/yWTo1d.
I understand how discouraging your experience may have been for you. I will be looking into your account and will respond with more details regarding your concerns. I look forward to supporting you with your issues Heather. Have a good day!
-The Nutrisystem Consumer Experience Team
Reviewed March 18, 2019
First off, I had used Nutrisystem in the past and it had worked well. However, my husband is military and received orders for South Korea, so I cancelled my plan and did it myself. Thanks to the portion control I had learned from them. Fast forward 2.5 years and we are now in Germany and I had gained about 60 pounds during pregnancy. I was having trouble losing it. My husband left for training for a few weeks, so I brought our 7 month old home to meet his family. I decided to pick Nutrisystem back up to help get me on track with weight loss again.
First, the price of Nutrisystem has increased substantially in the 2.5 years since I used it last. On top of that, it only covers 5 days a week now, so the price increase actually makes no sense. Ignoring these issues, I used a code to save $100 over 3 shipments, plus the auto-delivery savings. My first shipment arrived and things were going well. I needed to change my plan to core because Nutrisystem does not ship to military addresses or overseas, so I couldn't get the frozen foods after this first shipment since my parents would be forwarding it to me. After a difficult time with multiple unhelpful emails and the online chat, I finally had to borrow a phone to call them (I have a German phone, no U.S. calling, which I explained in the emails and chat). Wait times are insane. I was on hold for 20 minutes before I finally selected the option to be called back.
45 minutes later I was finally contacted. Thankfully the person whose phone I was borrowing could wait. The person that I spoke with was friendly enough and was able to change my plan. He quoted my new price which reflected the discount I had used. When I logged in online to start choosing my food, I noticed the price didn't actually reflect the discount. Well, I didn't have the phone anymore. I tried emailing. I explained about my history with Nutrisystem, the poor customer service thus far, the lack of a phone so email was my only option and that I would be cancelling if something wasn't fixed. Nearly a full week later (which is typical of their email response times) they responded with a, I'm paraphrasing here, "if you change your plan, you lose the discount." That's it. No apology for the poor customer service, nothing about how I was going to be cancelling if they couldn't fix it...I was upset!
Finally I made the decision to borrow a phone again to cancel. I had received my order on 3/7, and it is now 3/18. That is 12 days. I was within my 14 day window to cancel and receive a full refund. The person that I spoke with was kind and I began the conversation with saying that I know it wasn't his fault since this was obviously our first conversation. He asked why I wanted to cancel and I explained that the customer service has been terrible and that I was not being told the full truth about everything. He agreed to cancel my plan and informed me that he would waive the $125 that would normally be owed for cancelling before the second auto-delivery shipment. Remember that I was still within my 14 day window.
However, I'm sure that is a company policy to try that and nothing against this guy. I was content to keep the food; as I said it really does work. I didn't argue with him and accepted the "no fee to cancel" offer. I'm so disappointed with how this company has changed and how customer service doesn't care at ALL about keeping customers happy...or keeping them at all! I will never return to them when I can spend less on frozen meals and portioned out snacks on my own.
Hi Jessica,
Thank you for taking the time to write your review about the challenges you had with contacting us and the loss of your promotion. I understand how frustrating this was for you. As a member of our Consumer Experience team, I look forward to helping you resolve your issues.
The previous configuration of our packages typically did include more Nutrisystem meals, but we found that our members wanted more flexibility on their own each week due to busy schedules and commitments. Nutrisystem’s goal is to educate our members on how to make good choices when eating their own food, not merely provide meals. We still offer a 7-day plan available if you would prefer to have more meals included in your shipments. The Nutrisystem program is not merely food; we also educate our members on proper portion sizes and healthy choices. Our meal plan covers 28 days and includes opportunities to dine with family and friends. Our goal is to teach you how to not only attain your healthy weight but to maintain it when eating your own foods. We do still offer a 7-day plan which include 28 breakfasts, lunches, dinners and snacks. If that is a plan in which you are interested, please let me know.
Customers can switch their plans to fit their current lifestyle or situation. In your case, the need to switch your plan due to it not being available in your new location. Unfortunately, when switching plans, you can lose the current promotion that you may currently have at the time with the exception of the Auto-Delivery discount.
When you signed up for your 4 week shipment, you were given a special discount off of the retail value of the package. We are unable to extend this discount if you only take one package which is where the cancellation fee comes in. The cost of which is $125. All that we ask to keep this discount is to accept two shipments.
However, Nutrisystem has a 14-day Money Back Guarantee. You have 2 weeks from the time the package arrives at your door to try out the product and see if it is the program for you. If not, simply call within those first 14 days to cancel the program. Typically, the cancellation fee is waived and you are provided a label to send back the foods.
I apologize for the inconveniences you experienced while on the program. I am going to be looking into your account and will follow up with you via Private Message with more specifics about your case. I look forward to working with you Jessica. Enjoy the rest of your day!
-The Nutrisystem Consumer Experience Team
Reviewed March 18, 2019
You have to cancel within 14 days to get a refund, but how do you know the program will or will not work in 14 days. They want the food back but will not refund for frozen food! $125.00 cancellation fee.
Hello Jenny,
I am a member of the Consumer Experience Team. Thank you for writing your review about our discontinuation policies. I understand how frustrating this may be and I look forward to helping you.
Customers who sign up for auto-delivery receive a discount off our one-time order price, so Nutrisystem just asks that they take at least two orders. If a customer would like to discontinue their plan before receiving a second order, there is a standard fee of $125 as outlined in our terms and conditions online. Our FAQ article on discontinuing a plan is available here: https://leaf.nutrisystem.com/faqs/about-nutrisystem/how-do-i-cancel-my-plan/.
I apologize if there was confusion over our 14 Day Money Back Guarantee. The company offers that guarantee to new customers on four week auto-delivery programs so that they have a chance to try the food and see how they like it. If customers are unsatisfied with the meals or program and contact us within 14 days of receiving their first order, they can send the remaining non-frozen meals back for a refund minus the shipping charges. Normally the frozen meals are non-refundable due to their perishable nature.
I will be looking into your account to give you more specifics on your concern and reaching out soon. I look forward to working on a resolution with you, Jenny! Enjoy the rest of your day.
-The Nutrisystem Consumer Experience Team
Reviewed March 18, 2019
The TV ads imply that meals are full meals and delicious. Personally, I only found 3 meals that actually tasted good, the rest were bland. Many of the dinners are high in sodium, so if you're the type to avoid sodium, this will not help your intake. Many of the so called meals are nothing more than a nutbar. But TV ads imply they are generous portions. They are not.
The milkshake texture shown on TV is very creamy like, almost that of a malt. But since it's mixed with water, the texture is very weak. Thus the TV ads are presented such to entice your choice but not 100 percent of what you actually receive. Bottom line, yes it's a lose weight plan, but in reality it's almost a starvation diet on some days.
Hello Gary,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write your review about the taste of our meals and sodium content. I understand how disappointing this may be when getting started with a weight loss program and look forward to helping you.
I sincerely apologize that you did not enjoy the meals you received. I am also very sorry that the plan did not meet your sodium needs. Our programs are able to be customized so that you can pick and choose the meals you like best. We are also able to offer a reduced sodium menu, which restricts your intake to around 1,500mg of sodium per day. We truly try our best to allow our members to adjust the program to fit their needs.
I am very sorry again for any confusion about these options. I will be look into your account further to see how I can help.
I look forward to working with you and hope you have a wonderful evening, Gary!
- The Nutrisystem Consumer Experience Team
Reviewed March 18, 2019
I have allergies to beef. When I first signed up I was assured I would not get beef products. I received pepperoni products that contained beef. I was not reimbursed. Instead, I was shown how to order something else for next month, at my cost. Then I had a foreign object in my soup, which I choked on at work. Instead of offering anything, Nutrisystem canceled my subscription at my request. Poor problem solving on your behalf at every turn. I won't recommend based on this.
Hi Kaleigh,
Thanks for reaching out to share your experience while on our plan. I am a member of our Consumer Experience team and look forward to helping to address your issues regarding receiving meals with beef to which you are allergic, finding a foreign object in your soup and our customer service.
I am sorry to hear that you received items with beef that you cannot eat. Our Fresh Start kit which is typically sent out with the auto-delivery monthly plans excluding the Diabetic and Transitions plans is not customizable. I recommend calling in to speak to a Program Specialist for help with placing your order to avoid receiving the Fresh Start kit. You would then be able to fully select your meals for the month. If the meals have already been received, I recommend contacting a member of our Counseling team which can help with exchanging items, customizing your next order and providing a list of all meals that should be avoided.
In the case of a foreign object, it should be returned to us for an immediate review. I can assist you with taking care of this.
I will be looking into your account so that I can give you more specifics regarding how I can help you resolve all the concerns that you have brought to my attention. Please enjoy the rest of your day Kaleigh. I look forward to working with you and will be in touch soon via Private Message.
-The Nutrisystem Consumer Experience Team
Reviewed March 17, 2019
If I had to use this stuff to lose weight, I'm sure I'd fail - portions are too small and I'm not into salads and celery much. What I do really like about this product is the convenience and quality. I'm recently single and these items arrive regularly each month labeled for breakfast, lunch, snack and dinner. They are mostly delicious and all microwaveable.
I've compared similar grocery food store items and Nutrisystem's product is definitely a healthier product - less salt and carbs. Been doing this for about 8 months, feel healthier and do not get heartburn anymore except when I indulge other stuff - which I do on a regular basis. Also, my first 3 months had a discount so when the fourth month came around, price jumped up dramatically. I was able to talk to a representative and get regular payments reduced to affordability. It's worth it for me for the purpose I buy it for... Keeps me from making bad choices at the grocery store now that I have to shop on my own.
Hi Dwight!
We are so happy to hear how the program is able to fit into your current lifestyle! Keep up the awesome work.
-the Nutrisystem Consumer Experience Team
Reviewed March 17, 2019
I have called, emailed and even told a gal I wanted a supervisor to call me..nothing!! I need help with my payment this month. I hate to quit 'cause of your customer service. A guy helped me last time I did this. Can't reach him. :(
Hi Cathy,
Thanks for writing us. We are so sorry to see the experience that you had trying to reach a representative. We will be looking at your account and reaching out soon to discuss.
-the Nutrisystem Consumer Experience Team
Reviewed March 17, 2019
I wish there were a NO STAR OPTION BECAUSE THEY ARE SO HORRIBLE. I was very excited to receive my first shipment from Nutrisystem. I was disappointed because there were no frozen meals only cardboard food. I could not eat it so I sent the food back, well within their return time frame. In the meantime I had to close my bank account-the one attached to my debit card.
When I failed to receive my refund I contacted them and was told they had refunded it. My bank TOLD THEM DIRECTLY that NO FUNDS HAD BEEN received. After agonizing back and forth, one of their agents told me he would send me a check. It never showed up so I called them - again with my Chase Bank representative. By this time it had stretched out over a year. Now they say they don't have to pay it. I am hurt, I am disillusioned - I am financially devastated and convinced that Nutrisystem is a scam.
Hello Cindy,
Thank you for taking a moment to leave your feedback on our refund process. I am a representative with Nutrisystem's Consumer Experience Team. I apologize for any difficulty you've had receiving your refund, I understand how frustrating that can be, but I would be happy to help how I can.
Unfortunately if Nutrisystem has processed a refund on our end and your bank has not returned those funds to you, our Operations Team would need proof that your financial institution returned the funds to us before they are able to submit another refund.
I will be looking into your account to gather more detail on the matter, then I will be sure to reach out soon. I appreciate your patience and look forward to helping you with the matter, Cindy! Have a great weekend.
- The Nutrisystem Consumer Experience Team
Reviewed March 17, 2019
I thought I would let this product and company sit for awhile to get over the experience. Looking back, I found the need to speak out. The reason I stopped this program is that for the 3/4 months I had it, I was sent so many substitute items that it became bothersome. Mostly things I would never pick or eat, period. I also found many of the food items just downright nasty tasting. Each time a delivery was made, I found many food items had thawed or if dry ice was included, it had disappeared. Not one delivery had any ice packs or dry ice in them. Items were immediately put into freezer units where I was staying or put into my freezer at home. Customer service said they can't guarantee what is ordered. If I had known this, I would not have involved myself in this company/product/program. They lost me as a customer through selling me things I did not buy or order.
Hi Deborah,
Thank you for writing us. We are so sorry to see the experience that you had with the shipments. We will be looking at your account and reaching out soon to discuss.
-the Nutrisystem Consumer Experience Team
Original Review: March 16, 2019
I took advantage of an initial discount and had to jump through hoops to cancel. I just didn't like the taste of the food. When you try to cancel, they'll "hard sell" you to buy another full month's supply for $199 to "get something for your money" instead of pay back $125 because in the small print, So basically pay an extra $65 bucks to "at least get something for your money". You're getting the discount only if you signup for auto-delivery which also commits you to buy "2 months of food". It's in the small print, but I found this annoying, which really solidified my decision to cancel and look at other plans. Jeff.
Hi Jeff,
I am a member of the Consumer Experience team. Thank you for writing your review regarding cancelling and the $125 early cancellation fee. I sincerely apologize that the terms and conditions of the auto-delivery were not clear when you signed up on line and would like to give you some additional information on the fee.
We do have a standard fee when discontinuing auto-delivery prior to the second order. This is due to the auto-delivery discounts received on the first order. We offer both one-time and A La Carte ordering options as well, however, these do not receive the same discounts as our auto-delivery option. We are very sorry again for this confusion. You can view the full Terms and Conditions of our auto-delivery plans on the bottom of the homepage at http://ntri.co/6189EuveJ .
I will be looking into your account to give you more specifics on your concern. I look forward to working with you, Jeff.
-The Nutrisystem Consumer Experience Team
Reviewed March 16, 2019
I received the food in Dec 2018. I was not able to start the program until Feb 2018. I have called a couple times that there is too much salt. I then emailed and said I need to exchange because of too much salt my ears are ringing and by my research it could be from too much salt. No answer to my email. I just called the the gentlemen made me so mad. First, I just want to return all the unused food for low/no sodium since I was NOT told it was going to be that much salt!!! Second, he read me a disclosure since I am from CA that there is lead in the products that could cause cancer! REALLY?! Then he said it was over 30 days and I could not exchange or return! I am so upset I was not told any of this before purchase. I will start here and keep going up til someone hears me!
Hi Shirley,
I am a member of the Consumer Experience team. Thank you for writing your review regarding your program and some of the issues that you were having when calling in for assistance. I apologize for the misunderstanding and would be happy to clarify.
Our foods are safe and effective to use as part of a weight loss program. Our food portfolio contains no artificial flavors or sweeteners and 120 menu items are free of artificial preservatives. Per CA law, Prop 65 needs to be disclosed to all customers (CA residents have probably read this within other food service industries). Lead is one of the components covered in Prop 65. Lead occurs in foods because of its presence in the environment. Lead in the soil can settle on or be absorbed by plants grown for fruit or veggies or plants uses as ingredients in food, including dietary supplements. Lead that gets into or on plants cannot be completely removed by washing or other food processing steps. Lead in plants or water may also be ingested and absorbed by the animals we eat which is then passed on to us. As you can see this a naturally occurring process and not something Nutrisystem adds to the entrees. For more info please visit www.P65Warnings.ca.gov/food.
Also, here is some information on the sodium content on our program. We are sorry to hear the Basic program was a little too high for your needs. The Nutrisystem program provides between 1800 and 2200 mg of sodium per day, which is below the USDA’s recommended daily intake of 2300 mg sodium or less for the general population (Dietary Guidelines for Americans, 2010). The actual sodium level may vary based on which plan you choose and which grocery food items you add to your plan. If 1800 mg is too high, it is possible for us to customize your menu so that we can lower you daily sodium intake. We can also provide you with a low sodium grocery guide. We are happy to exchange unopened items in their original condition within 30 days of when you receive your order per our Terms and Conditions: https://leaf.nutrisystem.com/faqs/ordering-nutrisystem-diet-foods/can-i-exchange-food-items/
I will be looking into your account to give you more specifics on your concerns. I look forward to working with you, Shirley.
-The Nutrisystem Consumer Experience Team
Original Review: March 15, 2019
I've been on Nutrisystem for about 3 weeks. I have lost between 7-9 lbs. The food tastes good for the most part. Some snacks (bars) are a bit bland, but overall it's edible. I would just caution folks when using the website the first time. Determine if you want the big discount and auto delivery of another shipment/payment. If not, look for the fine print (short small statement) above the meal plans where you can toggle from "one time" with no discount, to "auto delivery" with a sizable discount but at least one more required plan purchase/shipment.
Hi,
Thanks for your review, Emily. Thank you for also sharing your success on the program so far. Yes, we have different ordering options as far as auto-delivery and one-time ordering. We always recommend calling/emailing/chatting if anyone has any questions upon signing up! Best wishes on the program, Emily.
-the Nutrisystem Consumer Experience Team
Reviewed March 14, 2019
My order was mixed by my grandchildren. I need to know the exact Nutrisystem package of food to eat during my first week. Not Nutrisystem Breakfast Entree but exactly what package has been chosen for me to eat. I hope I explained myself clearly :). Thank you. Joanne
Hi Joanne,
Welcome! Thanks for writing us. We will be getting you a list as soon as we can. Hold tight for now!
-The Nutrisystem Consumer Experience Team
Reviewed March 14, 2019
I had wrote earlier about the 50% discount on the shakes. You said it was those who auto order. I was auto ordering when I sent the message. So far have liked the food. This is my second order. So will see how it goes. The shakes are good. That's why was going to order them since they were 50% off. Thanks for getting back to me but thought since I was ordering I could get the discount. It's been an easy diet for me.
Hi Karen,
Thanks for writing us. We are so sorry that you weren't able to redeem the 50% off shakes. We will be looking at your account and reaching out soon to discuss.
-the Nutrisystem Consumer Experience Team
Original Review: March 13, 2019
I was charged $125 on 1/25/19 for items I never received. I did not want to receive them and cancelled my order. However I was still charged and almost two months later - no refund. Please correct this immediately. I have reached out to Nutrisystem several times.
Hi Richelle,
We apologize that you have been seeking a refund for so long. We will be looking into this and reaching out soon.
-the Nutrisystem Consumer Experience Team
Reviewed March 13, 2019
I ordered my first month and called back for some guidance. Then I was told if I cancelled after the first month I would have to pay a cancellation fee of $125.00. All I wanted was one month. Then I was told that if I cancelled after 14 days I could return the leftover products but could keep the frozen food. Is this true or is it another scam. I very disappointed because I thought I could get just one month.
Hi Rosalie,
Thanks for reaching out. We will be reviewing your account and getting you those answers. Hold tight for now. We will be reaching out soon.
-the Nutrisystem Consumer Experience Team
Reviewed March 13, 2019
I stupidly ordered the diabetic Chef's Choice plan. What I received was food loaded with carbs not mention 300 to 800 mg sodium. I called and told them I am now receiving extra frozen meals to make it up. Told them I wanted to cancel next month and was told I can't. No mention of cancellation fee. I'm stuck paying a huge amount of money for food I can't eat. Weight loss? Yeah I'm limited income. I don't get to eat now. Thanks for nothing. I'd rather pay a cancellation fee than for food I can't eat.
Hi Lorene,
We are sad to hear you were not a fan of the foods. We will be looking at your account and reaching out with some options.
-the Nutrisystem Consumer Experience Team
Reviewed March 13, 2019
I sent in a question about shakes containing dairy and what my choices would be. I am very satisfied how quickly I received a reply. And when I responded to the first response and asked a new question I received a response very quickly, very helpful. Couldn’t ask for better customer service! Christie
Hi Christie,
We are so glad you were able to get the answers to your questions quickly. Please let us know if there is anything else we can help with!
-the Nutrisystem Consumer Experience Team
Reviewed March 12, 2019
Not once, but twice now have I had to contact Nutrisystem and request a list of products that contain certain ingredients. The first time it was sugar alcohols the second time it was inulin. And there was a third inquiry as well. I’ve been extremely pleased at how responsive they are in sending me complete and full list of information that I request each time. I really value this type of corporate responsibility and transparency.
Hi Debbe!
We are happy to hear that you are getting everything you need when you contact us! :-) Whenever you have questions, we are here for you!
-the Nutrisystem Consumer Experience Team
Original Review: March 11, 2019
I got on Nutrisystem the end of February and have received nothing but the first starter box. The frozen foods have been ordered twice and I still show the shipping as pending! I am running out of food for this diet after paying an EXORBITANT amount and am ready to cancel. I ordered extra shakes last week and even those have not been shipped. This is absolutely ridiculous! How is someone supposed to benefit from this diet when YOU CANNOT GET THE FOOD?
Hi Janet,
We are sorry that your package experienced an unusually long processing time frame. We will be looking into this and reaching out.
-the Nutrisystem Consumer Experience Team
Reviewed March 11, 2019
Spoke to Allen. He was very nice and helpful. We went over my plan and he made some good suggestions. He also sent me an email with more information. Hopefully this info will help me get over this plateau I have hit over the last 3 weeks.
Hi Patti!
We are so happy to hear that you were given some useful tips to get you on the right track. Best wishes to you, Patti!
-the Nutrisystem Consumer Experience Team
Reviewed March 10, 2019
Email counseling support response time is too slow. Responses to my email questions take 3 days. My expectation would be same day. I requested a list of free foods and received a list of condiments - I feel it should be obvious that condiments are not "food". Due to slow email response times, it took me 6 days to get an answer, as I had to respond to your response with that information. Thank you.
Hi Susan,
We are sorry that our email responses were slower than you had expected. We will be reviewing your account and reaching out with some more info for you.
-the Nutrisystem Consumer Experience Team
Reviewed March 10, 2019
As usual you didn't reads my response. Your rep said and I quote, "It's 20 days of foods not 28" like I said and you just stated. He said and I quote, "It's 20 days. End of story, it doesn’t matter that the monthly price divided by 28 is the price." Right on the money. So with that confusion, why in the hell would I order anything else from your company when your first line of customer service is wrong. I've used the product before and it works nicely, that being said there are other programs that I’m sure work nicely as well without this BS. Thank you.
Hi William,
Thanks for writing your review. We will be reaching out to you to discuss the configuration of the program. Hold tight for now.
-the Nutrisystem Consumer Experience Team
Reviewed March 9, 2019
It's been mixed. Joe the guy who signed me up, was friendly and enthusiastic, but didn't have enough info and some was inaccurate. He said it's 5 days on/2 days off, which is not the case, according to Kaley, the nutritional consultant. I also wasn't clear on logistics of orders arriving and the guarantee; he kept saying "We prefer you wait for 2 shipments" but I don't know what that means. The rep I spoke to at the toll-free number was nice and professional but 2 things she said conflicted with what Kaley, the nutritional counselor, said.
I just started and breakfast was delicious. Also, everything came packed neatly and nicely. The material enclosed in the shipment kept saying you can call us but there was no phone number anywhere. I had to go back to my notes -- why is that? The pocket guide that came with the shipment is not complete and lacks many things in the online guide. I think they should be consistent.
I have called twice (initial call and follow-up call) and both times the hold time was very long, really ridiculous. Yes, you have the callback option but it's not good for me because I'm on the phone a lot for work. Also, repeating the "You can get a callback by pressing 1 or hold by pressing 2" so many times was annoying -- too many times. Also, why not just press 1 to get a callback and not have me press an extra button to stay on hold?
Hi Ellen,
Thanks for bringing these discrepancies to our attention. We will be looking into this and reaching out soon.
-the Nutrisystem Consumer Experience Team
Reviewed March 9, 2019
Mar 9, 2019. I was very pleased to receive a response so fast and with the suggestion of the vegetarian plan will be a great help for me. I feel the vegetarian meal plan will help me in losing the weight from my tummy. Please all replies by email.
Hi Daryl,
Thanks for writing this review. Best wishes to you on the program!
-the Nutrisystem Consumer Experience Team
Reviewed March 8, 2019
Tried to cancel auto delivery. The person on the phone would not help unless I answered a series of questions. He asked how much weight I lost, when I told him I didn’t want to answer that question he just kept asking it. When I asked to speak to a supervisor he continued to ask the same question. No matter how many times I requested a supervisor he kept asking the same question. So I asked if I didn’t answer the question then I would’ve be able to cancel auto delivery, he said he would never say that in a recorded call then processed to ask the same question. I hung up in frustration. Very unsatisfying results. Would not recommend your services.
Hi Manuel,
We are so sorry for the difficulties you faced with cancelling your account. We will be reaching out soon to help.
-the Nutrisystem Consumer Experience Team
Reviewed March 8, 2019
I called to get counseling because I'm not losing weight. Also to get suggestions for food, due to I'm lactose intolerance and wanted ideas for the next order. He sent me immediately an email with a list of options. He explained to me also that I'm eating less of what I'm supposed to.
Hi Priscilla!
We are so happy to hear that you got all the answers you were looking for when giving us a call. Give us a call whenever you have any questions.
-the Nutrisystem Consumer Experience Team
Reviewed March 8, 2019
I had two questions. Both were answered and the Service Representative I spoke with on the phone was very, very helpful! Thank you! I am better prepared to continue on with my weight loss. I have already dropped eighty pounds and feel so much better!
Hi William!
Thanks for sharing your success so far. Keep it up. Please let us know if you have any other questions.
-the Nutrisystem Consumer Experience Team
Reviewed March 8, 2019
I’ve used Nutrisystem for years. A while back I spoke with a lady that told me a price that I would be charged. She said that it wouldn’t ever change to be any higher. When reviewing my history I realized that I had been charged too much. I called Nutrisystem. The lady that answered was extremely rude. I explained to her what I was told by the other lady. This lady tells me that she didn’t have any proof of that. I asked that she review the notes in my account to find the previous conversation. She didn’t want to help. Needless to say I told her to cancel my plan. Like I said, I’ve been ordering Nutrisystem for years. I maintain my weight by eating it. One rude individual caused me to cancel my order.
Reviewed March 8, 2019
My Chicken Marsala Dinner JH111618 came in with a slit in the box making eating the dinner circumspect. I refused to eat it, registered my concern with Nutrisystem, they offered to send me another, recommended throwing the dinner away. I'm satisfied with the advice and believe the conclusion was relatively hassle-free which I appreciate very much. Thank you Nutrisystem. Very Sincerely yours.
Hi Suzanne,
We are so sorry that you received a damaged item but are happy that we could replace it for you. Best of luck on the program!
-the Nutrisystem Consumer Experience Team
Reviewed March 7, 2019
The shipment was returned, I received a shipment label for Feb 1 - Unable to do program, was cancelled the same night order was placed. And then the next morning by customer service who stated order was never placed and gave me a confirmation number. Still received package in the rain. The 3rd customer service rep was very rude and unprofessional. Told me order was placed on the 20 and not the 27. Explained the box was left in rain and she said that I had to return anyway. Each call I placed wait time 45-60 minutes. Recorded on my phone.
Hi Mary Anne,
We are sorry that you had such a poor experience with us. We will be looking into your account and reaching out to help.
-the Nutrisystem Consumer Experience Team
Reviewed March 7, 2019
I was missing a dinner in my first order. I called Customer Service, and a replacement was sent out. Also sent an e-mail, and I got a response within several days due to weather issues. I was told to eat another meal until that one comes.
Hi Pamela,
Thanks for writing this review. We apologize that you had a missing dinner from your first order but are happy that we were able to send you a replacement! Enjoy!
-the Nutrisystem Consumer Experience Team
Updated review: April 16, 2019
It is resolved
Original Review: March 7, 2019
We have had weather delays but I wasn’t informed promptly regarding these delays. The website was not helpful and getting in touch with a live person at Nutrisystem is not the easiest thing to do. If this happens again I will not be ordering again.
Hi Donald,
Thanks for writing this review. We apologize that your order was impacted by the recent weather. We will be looking at your account to see how we can help.
-the Nutrisystem Consumer Experience Team
Reviewed March 7, 2019
Nutrisystem has worked well for my wife and I, I have lost a total of 71lbs and have only gained back 8lbs, I am maintaining well now due to the knowledge that Nutrisystem has taught us. The only thing I would like to see is when you elect to just maintain and just buy Ala Carte menu that you could get some kind of discount on orders, because you have paid a high price during the plan, but overall it has been a great experience.
Hi Timothy!
Thanks for writing this review and sharing you and your wife's success on the program! We do have a plan called Nutrisystem Advantage that gives you a discount when purchasing A La Carte foods. Give us a call, chat, or email and we can discuss further!
-the Nutrisystem Consumer Experience Team
Reviewed March 7, 2019
I used this program and even tried it for 2 months with buying the food and following it to a T. It cost me over $400 for the plan and being a senior with a 2 time knee replacement I can't run miles or walk for days as the commercials show. I do workout 3 times a week on a treadmill and weights, but never lost a pound in 2 months. If this program is sooo good why do they only give you 14 days to try it? If you're not happy you can only get your money back if you ask within a 2 week period. These guys who have lost over a 100 pounds have had surgery of some type.
Hello!
We are sorry to hear you were not happy with your results while on the program. We will be reaching out to see what we can do!
-the Nutrisystem Consumer Experience Team
Reviewed March 6, 2019
I didn’t order 5 popcorns or Smokey BBQ or honey mustard bits. If you are willing to send me what I wanted, it would be nutrichoclate and milk chocolate pretzels. Thank you so much. I really like everything. The lunches and dinners are very good and filling. Virginia
Hi Virginia,
Thanks for writing this review. We are sorry that you received some foods that you didn't order. We will be reaching out shortly to resolve.
-the Nutrisystem Consumer Experience Team
Reviewed March 6, 2019
I was booted from Nutrisystem for asking about protein content of foods so I can be consistent - and being diabetic, making sure I don't add too much (my own rules - I don't have kidney disease). Being proactive about my own health got me kicked off - then the next day (today), they ship and charge me for an a la carte AFTER kicking me out - used my credit card after I was no longer a member.
Hi J,
Thank you for writing this review. We will be looking into this to see where the possible misunderstanding happened and will be reaching out soon.
-the Nutrisystem Consumer Experience Team
Reviewed March 6, 2019
I just want to thank your customer service team for dealing with my knee-jerk reaction to what I thought was missing items (not missing). Not only were they professional and understanding, but went over and above that and made sure I received the order immediately. Top notch. Thank you!
Hi Laura!
We all have knee-jerk reactions. No need to be ashamed of them. :-) We are glad we could help you out! Let us know if you need anything. We are only a call/chat/email away. Best wishes on the program, Laura!
-the Nutrisystem Consumer Experience Team
Reviewed March 6, 2019
I have received moldy food, opened packages of food and now a frozen delivery of thawed out rotten food. This was the last straw, I am done with this program who clearly has no quality standards. I canceled the order however I now have to pay for the return! Unacceptable!
HI Claudine,
Thank you for bringing this to our attention. We will be looking up your account and reaching out soon to resolve and gather more information.
-the Nutrisystem Consumer Experience Team
Reviewed March 6, 2019
Bought a discount card from Costco to try Nutrisystem. Log on, they take your credit card you enter the discount and get the pricing. However the default is the auto renewal program. If you want to cancel after the initial month they charge you $125 because they say the auto renewal was "Such a deep discount." It isn't worth the aggravation to join the Nutrisystem as cancelling is like trying to leave a cult.
Hi Sam,
Thank you for writing this review. We are sorry that you were not aware of the cancellation fee. We will be looking into this and reaching out soon to help.
-the Nutrisystem Consumer Experience team
Nutrisystem Company Information
- Company Name:
- Nutrisystem
- Website:
- www.nutrisystem.com