Nutrisystem Reviews
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About Nutrisystem
Welcome to Weight Loss That Works. For over 40 years, we’ve helped millions of people lose weight and find the lighter side of life. With easy-to-follow plans featuring balanced food shipped straight to you, plus the support you need to succeed on your own terms, Nutrisystem provides real weight loss results you can count on.
- Meals shipped to your door
- Vegetarian and diabetic options
- Affordable
- No in-person support
Nutrisystem Reviews
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- 4,889,230 reviews on ConsumerAffairs are verified.
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- 4,889,230 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Sept. 16, 2019
I had better results just being mindful of what I ate, how much I exercised and weighing myself once/daily. I felt as though the "system" such as it is was overpriced for the value derived.
Hello John,
Thanks for reaching out about your experience with the plan and the value.
We will be happy to take a look at your account and reach out to see how we can help improve your experience.
-The Nutrisystem Consumer Experience Team
Reviewed Sept. 15, 2019
Ugh- food: bland. Dry storage; not working long term (more than a week). I did like the hot drinks. Unfortunately you can’t just buy those.
Hello Kristin,
I am a member of the consumer experience team and will be assisting you! Thank you for taking the time to write your review. I am sorry to hear that you did not enjoy the foods.
I will reach out soon to gather more information from you Privately.
The Nutrisystem Consumer Experience Team
Reviewed Sept. 14, 2019
I quit program after developed intolerance to gluten. Even though I was told I would receive refund for unused product, when I tried a return the items were sent back to me, stating that statement regarding refund was a mistake and no money would be coming. Program misrepresents and lies.
Hello Melissa,
Thank you for taking the time to leave your feedback! I am a member of the Nutrisystem Consumer Experience Team, and I just wanted to reach out to see if I could assist with your concerns.
I apologize if you had trouble with a refund. We do have some wheat free items available if customers wish to avoid gluten, but we do not have any gluten free options unfortunately. We do accept refunds of non-frozen foods within 30 days of the order delivery date in the case that customers would like to return some meals, and our Counseling Team is available at 800-585-5483, option #2 then option #2, to discuss dietary concerns. Our customer's health is important to us here at Nutrisystem.
I'd be glad to look into your account to assist you further with your refund concern. I'll be sure to reach out once I do. I look forward to speaking with you and hope you have a great week, Melissa!
- The Nutrisystem Consumer Experience Team
Reviewed Sept. 13, 2019
I tried Nutrisystem and thought the food was pretty good, but within 4 weeks, I started having hot flashes and mystery symptoms. I did not immediately associate it with the food. I canceled it, and a few years later decided to try the snack foods for convenience. This is when I realized I was allergic to Soy, I started having major nasal congestion, and felt horrible, eating just one bar. Anyone who may have food sensitivity needs to comb through these ingredients. It is loaded with Soy. They are pretty expensive, and the food plan is not realistic at all. Just start eating Clean or Whole 40.. It will work way better than being hungry on portion sizes of baby food jars..
Hi Ms. Jeanz,
Thanks for taking the time to share your experience from trying the program. I am sorry to hear of your allergic reaction.
Unfortunately, due to the soy content that you mentioned, anyone with a soy allergy is ineligible for the program. I apologize for any inconvenience that this caused you.
A member of the Nutrisystem Consumer Experience Team will be in touch soon to help further address your concerns.
Thank you and please enjoy the rest of your day!
The Nutrisystem Consumer Experience Team
Reviewed Sept. 12, 2019
This is an easy, no-brainer weight loss plan. With all meals and snacks provided, there is no guess work in the eating plan. I stick with the Frozen Foods option and find the meals are very tasty and palatable. I order online 2 weeks at a time, and the meals are usually delivered within 5 days. I make a large, fresh salad several times a week, and eat a small one daily with my dinner. The snacks are very good, and enjoying one after dinner, is very satisfying. I found I have lost the amount of weight that is stated in their advertising. This diet calls for slight to moderate exercise, but you still lose weight without burning out at a gym. Also, you can buy "Gift Cards" at Costco to purchase the food online, which says you approximately 55% off the regular price.
Hi Diane,
We appreciate you taking the time to send in your review. Thank you for letting us know what a wonderful experience you are having so far on the plan.
Please keep us posted on your continued weight loss, we love hearing the updates!
Hope you have a great day.
The Nutrisystem Consumer Experience Team
Reviewed Sept. 11, 2019
The plan is easy. It’s fairly reasonably priced (although somewhere down the line they reduced the snacks from 3 to 1 a day), if you join while the plan is discounted. The food is varied, some actually very good and some is just ok. When you see the portion sizes we should be eating, the weight problem becomes quite clear, eat less, eat better. I have recommended the program to my friends.
Hi Laurie,
Thank you for reaching out with your review. We appreciate you taking the time to share your experience. Please give us a call at 1-800-585-5483 press option two if you have any questions.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Updated review: Oct. 8, 2019
I had a customer service issue with being on hold for too long, I left a review about that and got a call back from Nutrisystem. All my issues were addressed and I am very happy with the attention.
Original Review: Sept. 10, 2019
I have had a very bad experience for this small order which was just a replacement for some defective popcorn boxes. I got an e-mail that it has been shipped but the tracker on your site did not have any tracking for a week after. I called customer service and I was on hold for 46 minutes before I got a live person on the phone. She told me it was shipped with DHL (even though tracking on your site takes me to FedEx site) and gave me a very long tracking number WHICH IT WAS AN ERROR AND I STILL CAN'T TRACK. I am not about to call again and wait in line for an hour to NOT resolve my issue. I am very disappointed. I used Jenny Craig for the past 20 years to keep in shape when I gained 5-8 lbs and I switched and was happy with the result but customer service is very important; I switched from JC because of their recent bad customer service.
Hello Anita,
Thank you for taking the time to leave your feedback! I am a member of the Consumer Experience Team here at Nutrisystem, and I'd be glad to assist with your concern.
I apologize for any long hold times you may have experienced when calling in. Please be assured our teams are working hard to assist everyone as efficiently as possible. If a package is very small, it may ship through DHL rather than FedEx, my apologies for the confusion. I will be sure to share your feedback on the tracking link error with our Website Development Team.
I will be looking into the details of that order and reaching out soon with an update. I appreciate your patience, Anita, and I hope you have a great weekend!
- The Nutrisystem Consumer Experience Team
Reviewed Sept. 10, 2019
Nutrisystem was at one time a decent program and reasonably priced. Unfortunately that is no longer true. They advertise a 28 day plan however they only provide 20 days of food and leave you on your own for 8 days. Why not be honest and advertise the 20 day plan. They now add an additional $10 packaging fee. They charge more for the mens 20 day plan than the advertised $227 which is for the womans plan only. On TV they advertise 2 months for the price of 1 month, however they charge over $600 for the first month. Being deceptive discredits them as a company. Why not be honest!
Hello Wade,
Thanks for reaching out with your feedback and we are sorry to hear you are unhappy with the current plan.
The plan is a 28 day plan that mixes in some practice meals each week along with your entrees from us.
The Men's Plan is additional money as the Men's Plan has two sets of snacks.
As for the 2 for 1 pricing, we are happy to take a look at your account and will reach out.
We look forward to helping!
-The Nutrisystem Consumer Experience Team
Reviewed Sept. 9, 2019
You were able to ship me the correct order for 2 years and now you can't get it right. The last two months you shipped me the wrong order. Last month I called and you and you reshipped me the order I had been getting for months and now this month you shipped me the same order my wife is getting again instead of the one I had been getting. Dale
Hello Dale,
I am a member of the Consumer Experience Team. Thank you for taking the time to write your review about the issues you experienced with your recent orders. I completely understand why you would find it frustrating and I look forward to helping.
I will be looking into your concern further and reaching out with more details.
We look forward to working with you, Dale. Have a great day!
-The Nutrisystem Consumer Experience Team
Updated review: Oct. 8, 2019
Nutrisystem’s response was fantastic and quick. It only took a few days for my replacement food and I was able to start my new diet with only a short delay! Hoping the diet is as efficient as their costumer service!
Original Review: Sept. 9, 2019
Food was left in full sun on a very hot day despite the fact that a shady porch was available. Everything was melted and I’m afraid all products were compromised and not safe to eat. I would like FedEx to replace.
Hello Casey,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry to hear that you were not happy with your delivery. I certainly understand your frustration and am happy to assist further.
I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed Sept. 8, 2019
I lost the weight that I wanted to....the food was pretty good for the first couple of months, then I got tired of it pretty fast!! I learned portion control, which is very important. Overall, I would definitely recommend Nutrisystem.
Hi Patty,
Thank you for reaching out with your review. We are so happy to hear how much you learned on the plan. Congrats on reaching goal.
Please give us a call at 1-800-585-5483 press option two, if you need any help with maintenance.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Sept. 7, 2019
This does work, but the food gets boring. If you can stand the food over and over, it will work for you. Costco also has discount gift cards for this. Makes it easy to pay for.
Hi Tobey,
Thanks for reaching out with your review. We are sorry to hear that you were a little bored with the same meals. On the Core and Uniquely Yours plans, you always have the option to customize your menu.
Please give us a call at 1-800-585-5483 press option two if you need any assistance.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Sept. 6, 2019
The worst customer service I have experienced. You double charged my card. I have been put on hold for literally over 2 hours, transferred, disconnected and your agents have no clue unless they are getting a sale/placing an order. The wait time on hold is ridiculous. You need better taring and more staff. It is impossible to get through and every time I did no help was provided. I like the product but will likely cancel because your service is the worst. Unbelievable and apparently based on what I am seeing online horrible service is apparently what you specialize in.
Hello Cari,
Thanks for reaching out about your experience, we are so sorry to hear that you had trouble with your account.
We do see that this has been resolved but would like to still take a look into this further for you.
We will be reaching out shortly!
-The Nutrisystem Consumer Experience Team
Reviewed Sept. 5, 2019
Can not get help. Your rep told me to return the unused portion of the food I ordered from QVC - I did & no one will help me either get a refund or different food. I enjoyed the food but couldn't eat the popcorn, granola cereal or the sugary snack bars. I don't expect a refund, I'd like the food. My gf Shelly ** placed the order from QVC for me & had it shipped to my home in Mesa AZ. Joice **.
Hello Joice,
I am a member of the Consumer Experience Team. Thank you for writing your review about your return experience. I completely understand why you would feel frustrated by it and I look forward to helping.
When you sign up through QVC they have access to your account information and they are the company you need to contact if you are looking for a refund. If you need anything replaced or you would like to exchange items from your order then that is when you would contact Nutrisystem. Although we don't have access to your QVC account, we can create an account for you in our system so that we can assist with sending replacements or exchanging items.
I will be looking into this matter further and reaching out with more details on your concern.
We look forward to working with you, Joice. Have a great week!
-The Nutrisystem Consumer Experience Team
Reviewed Sept. 5, 2019
I ordered from QVC before this order many years ago and the food selection was good, no complaints. So I ordered again in July or August 2019. The dinners were practically all the same except for pizzas...all kinds of pasta with a bad tasting tomato sauce. There was 1 beef stew, 1 sesame ginger chicken and 1 chicken alfredo...12 dinners all with some kind of tomato base. Breakfasts & lunches were ok. I was very disappointed to say the least. With your reference in the email, I definitely will not order from QVC again. I appreciate your answering my email.
Hello Jean,
Thank you for taking the time to leave your feedback! I am a member of the Nutrisystem Consumer Experience Team, and I'd be glad to address your concerns on the meals.
I'm sorry to hear you did not enjoy the variety in your order from QVC. If you'd like to order from us directly, we do offer plans you can customize to your liking. I would recommend the Core plan, which is the non-frozen meals only, but you can choose which you would like to receive. We also offer frozen foods with the Uniquely Yours plan if you are interested in those. You can view our meal plan options here: https://www.nutrisystem.com/jsps_hmr/diet-plans/weight-loss-programs.jsp.
I will be sure to share your feedback on those meals with our Food Development Team as our community's input is important to keeping our menu fresh. I will be reaching out soon to see if I can assist further, but I hope you enjoy your weekend, Jean!
- The Nutrisystem Consumer Experience Team
Reviewed Sept. 4, 2019
Today is Tuesday, September 3, 2019. I called in the 6 p.m. Est because of two issues. First, I earlier had delayed the shipment of my frozen meals because of the hurricane coming to Florida. I spoke to someone to have the shipment restarted today. When we finished the transaction, I was transfered to counseling to get the plan I had not received for what to consume when. I was on hold for 30 minutes on three occasions. Noone picked up. Please call me **. Signed "A not very happy customer". Thank you.
Hello Mike,
Thank you for taking the time to write your review. I an very sorry to hear you had to postpone due to the hurricane and I hope that everyone is safe and sound.
I do apologize that you were unable to reach a counseling team member to help you with your plan. I will reach out in a few moments privately with my hours and we can set up a time for me to call you and review the plan.
I look forward to hearing from you!
-the Nutrisystem Consumer Experience Team
Reviewed Sept. 3, 2019
I could not use the shakes so returned them unopened for credit to my charge card. I really was happy with the food, and am thrilled to reach my goal. In 1954 I had also used Nutrisystem losing 35 lbs with my picture in the paper, so that is why I chose Nutrisystem again for a weight loss problem.
Hi Btty,
Thanks for sending in your review and congrats on reaching your goal! We are so happy to hear how well you did on the plan. Please give us a call at 1-800-585-5483 press option two if you have any questions.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Sept. 1, 2019
I went on Nutrisystem because they say you will lose 13 pounds and 7 Inches in your first month or your money back! Well two weeks in and I only lost 1 pound and not only that I did not have enough meals to finish the month. No one told me that on top of the 322 dollars I paid I would also have to provide some of my own meals twice a week. So, I called to cancel within the two weeks and was told I had to pay to send the unused product back or be charged 125 dollars more! Where is the money back guarantee? So disappointed! Talk about fake advertising!
Hello Cynthia,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry to hear that you were not happy with the program. I certainly understand your frustration and am happy to assist further.
We do have a 14 day Money Back Guarantee. You can try the food for 14 days (from the date of delivery) and for whatever reason the plan does not work you can return the rest of the food for a full refund minus $19.99 for shipping. If you cancel your auto-delivery order after the 14 day money back guarantee period and prior to paying for your second consecutive 4 week order, your payment method will charged $125 for the auto-delivery early cancellation fee.
I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 30, 2019
I signed up for Nutrisystem last week because I need to lose 15 lbs, what lured me in was the advertisement buy one get one free, not the case! I saw I would be charged another fee in September when I thought the second month was free. I called and spoke to woman who I now wished I knew her name. I asked why I would be charged in September when I signed up for the buy one get one free. She got very defensive and explained that regular price would have been 572 dollars for one month but I got it for half that which is 286.00 which supposedly is 50 percent off the monthly cost.
First of all that is not getting 2 for the price of one, I told her that was misleading and who in their right mind would actually pay over 500 a month for the so called real price! I was just merely trying to say that the add 2 for 1 was very misleading, I was very nice about it but she continued to get very defensive about it and then she said she had to put me on hold, well, unfortunately for her, she thought she put me on hold but she didn't and I could hear her badmouthing me to her co workers!!! How I was arguing with her and chewing her ear off about the 2 for one and so on.
I could hear every word she said and I kept yelling on the phone that I could hear every word she was saying but evidently she didn't hear me because she kept right on badmouthing me to her co workers, she never did get back on the line, and I finally hung up, I guess that's what their employees do when they don't want to listen to what you have to say!!! In the future Nutrisystem, I would suggest you have training for your employees to learn how to put people on hold so the customers don't hear you badmouthing them to their co workers!! Very rude and unprofessional!!!
Hi Sheryl,
I am a member of the Consumer Experience team. Thank you for writing your review about your program, we are very sorry to hear you were unhappy with your experience.
Our 2 for 1 Sale, is two shipments for the price of one month to month order. If you sign up on the autodelivery, you will receive 50% off all orders.
I will be happy to take a look at your account to see what plan you were signed up on, Sheryl.
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 29, 2019
I have tried repeatedly to reach a counselor. I wrote when I first got my package. Today they finally answer my question, 2 weeks later. The ad says we are here for you, but doesn't say when they are there for you. I do not want to continue this program, I can not afford it. I was under the assumption I was paying for 2 months, NO NOT SO.... I only got 1 month for the price I paid.
Hello Tony,
I am a member of the Consumer Experience Team. Thank you for taking the time to write your review about the response time and your promotion. I completely understand why you would feel frustrated and look forward to helping.
We have been experiencing a higher email volume lately and our representatives are working as quickly as possible to address everyone's concerns in a timely manner. Our Weight Loss Counseling Team can also be reached through live chat on www.nutrisystem.com as well as by phone at 1-800-585-5483, option 2.
The 2 for 1 promotion is broken down so that your first two orders are 50% off the one-time order cost. I apologize if this was not more clear and for any confusion caused.
I will be looking into your concerns further and reaching out with more details.
We look forward to working with you, Tony. Have a wonderful day!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 29, 2019
I have been on the Nutrisystem plan in the past and as I have returned now I was surprised, and not pleasantly so, that you have cut back on the food offered, suggesting flex/replacement meals on a regular basis. Yes, there were flex meals when I last was on Nutri, but not nearly as much. The current plan basically calls for us to do a flex meal everyday which I suggest is far too much. I understand you want clients to not completely rely on Nutri food but be ready to go back to 'real food.' However, this is definitely excessive and, frankly, appears disingenuous to charge the amount you do and only give 20 of each meal category for a month's worth of food.
Obviously, you need to make a profit but to suggest you are trying to 'help' the customer to 'learn how to eat real food' and basically receive 11 days less of each food category, essentially 44 meals/snacks which we have to flex. Not impressed with how you have done this. I will do my second month but would not likely to do Nutri again... don't feel you are treating us fairly. It's a lot of money to feel we have been 'short changed.'
Hello Jan,
I am a member of the Consumer Experience team at Nutrisystem. I do apologize that the format of the plan is not satisfactory.
Our program is configured to leave out 6 breakfasts, lunches, dinners, and snacks for the month (8 breakfasts, lunches, dinners, and snacks in your 2nd and subsequent orders). This will allow you to practice making healthy meals on your own or if you have an upcoming event, there is no need to worry about getting back-logged on your food. We understand that this can be stressful and nerve-racking when trying to make healthy meals on your own.
I understand the frustration with this and will be looking into your account and will reach out when I have more information.
I look forward to speaking with you!
-the Nutrisystem Consumer Experience Team
Reviewed Aug. 28, 2019
Every time I’ve called customer service for Nutrisystem I am spoken to in circles. The reps have all been rather unfriendly and not very knowledgeable....I’m often put on hold while they attempt to find answers. The last time I called, not only couldn’t he answer my questions, but he disconnected me from being able to do the afterward survey. So tired of the lack of enthusiasm.
Hello Jean,
Thank you for taking a the time to leave your feedback! I am a member of the Nutrisystem Consumer Experience Team, and I just wanted to reach out to discuss your concerns.
I'm so sorry to hear you've had negative interactions with our representatives so far. We take our customer service very seriously and apologize that your experiences were not up to our standards. I'll be sure to forward your feedback on the matter for quality and training purposes. Thank you for bringing this to our attention.
I'd like to look into your concerns in more detail and reach out soon to assist you further. I look forward to speaking with you and hope you have a great weekend, Jean!
- The Nutrisystem Consumer Experience Team
Reviewed Aug. 28, 2019
Swelling feet and ankles. I have found it is not the Nutrisystem food, I have been standing at my desk and I think I have been standing too long. Thanks so much for taking the time to get back with me. I love the program and find it so easy to do.
Hi Dee,
Thank you for reaching out with your update. We are so happy to hear that you figured out what was causing the swelling.
Please give us a call at 1-800-585-5483 press option two if you have any other questions or concerns.
Hope you have a great day!
The Nutrisystem Consumer Experience Team
Reviewed Aug. 28, 2019
I have utilized the customer service through Nutrisystem multiple times since beginning my weight loss journey. They have always been friendly, helpful and relatively quick in addressing my questions and concerns. I would recommend Nutrisystem and their customer care to anyone.
Hi Jamie,
Thank you so much for reaching out with your review. We are so happy to hear about your experience when calling in for assistance.
Please do not hesitate to reach out with any questions. Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 28, 2019
I tried to access the phone support line and the wait was much too long to hang on and so I tried the online chat and no one ever connected. Support is offered with the Nutrisystem program so there should be a quicker way to get someone to talk to.
Hello Rosemary,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry to hear that you had such a hard time getting a hold of us. I certainly understand your frustration and am happy to assist further.
I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 27, 2019
I have not even started the food yet!! But the phone experience is awful!!! Cannot get anyone on the phone no matter what button I push!!!! When I spend this much money I want to talk to someone when I have question about my orders or anything else!!!! Not a fan Yet!!!!
Hello Leslie,
Thank you for taking the time to leave your feedback and welcome to the program! I am a member of the Nutrisystem Consumer Experience Team, and I just wanted to reach out to see if I could assist you with your concerns.
I'm sorry to hear you've had trouble reaching someone by phone. Our main number is 1-800-585-5483. Option 1 is for customer service related concerns, and option 2 is to reach the Weight Loss Counseling Team. Please wait until all of the options are read before making your selection. Then the next available representative should be with you as soon as possible. I apologize if you've been experiencing any hold times as well.
I will be looking into your concern on more detail and reaching out soon. I look forward to speaking with you and hope you have a great weekend, Leslie!
- The Nutrisystem Consumer Experience Team
Reviewed Aug. 27, 2019
Your rep was extremely pleasant and helpful! She helped with all my questions regarding Lactose intolerance and what to expect next on my plan. Helped with salad dressing, power fuels, etc. Was able to replace some of the items I was not happy with or couldn't eat, free of charge. An unexpected pleasure. Thanks!
Hi Teri,
Thank you for reaching out with your review. We are so happy to hear about your experience when you called in for assistance. We will be sure to pass on your feedback.
Hope you have a wonderful day!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 26, 2019
I know everyone finds something that works for them. I have tried everything, surgery, urine injections from pregnant women, Weight Watchers multiple times, calorie counting, Jenny Craig was a huge failure and I had given up. Truly, I have not dieted for 2 to 3 years, but I'm still 2 sizes bigger than I wanted. So, I finally decided to try Nutrisystem. I'm really pleasantly surprised. The app makes it so easy, the food is good! You do have to learn portion control, but that was needed or I wouldn't be 2 sizes larger! The app makes it so easy, it's the best app I have used on any program. The best part is, I had 2 simple questions and I called customer service. They couldn't have been nicer and more assisting! Great experience. I'm sold. I can see me on this plan for a long, long time. That gives me hope to not only to lose but to maintain, which is truly the hardest part. Thanks Nutrisystem!
Hi Terri,
Thank you for reaching out with your review. We appreciate you taking the time to share your success on the program. We will be sure to pass on your feedback regarding your experience when calling in to Counseling for assistance.
Hope you have a wonderful day!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 26, 2019
This is the BEST diet plan known to man!!! Tasty food, helps with sodium and sugar levels, easy to follow which allowed me to successfully meet my weight goal. Best decision I ever made. Also, whenever I needed to call Nutrisystem, the customer service was great.
Hi Arnold,
Thank you so much for your review. We are so happy to hear how much you are learning on the plan. You will do wonderful with your maintenance!
Hope you have a great day and congrats on reaching goal!
The Nutrisystem Consumer Experience Team
Reviewed Aug. 24, 2019
Dinner choices are slim. Our favorites in Frozen are Roast Turkey Medallions, Meatloaf Sandwich, Sausage & Turkey Pizza; Dry include BBQ Seasoned Chicken and Meatballs in Marinara Sauce. We have tried around 75% of what is on your list. We cannot tolerate most of the pasta and rice dishes as they are mushy after microwaving or oven cooking. It would be great if you had a new dinner menu.
Hi Cynthia,
Thank you for reaching out with your review. We are so happy to hear that you are enjoying most of dinner entrees. We appreciate your feedback and will be sure to pass it on to the appropriate department.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Updated review: Sept. 5, 2019
I received the $85 refund. Thank you!
Original Review: Aug. 22, 2019
Absolute worst experience ever! Customer Service is a joke!! They lie and tell you they will do something to fix whatever issue you have and then they do not fix it. Everyone there is trained to pull the wool over your eyes. They basically run you around in circles till you are so frustrated you have to get off the phone!!!! Don't get sucked into this scam, it is unbelievable how crafty and snakeish they are ... They don't care a dime about you, all they care about is getting your money! WOW! I am beyond furious right now!!!!
Hello Gabrielle,
We are so very sorry to hear about the issues you had with your account.
We are happy to look into this for you and will be reaching out shortly!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 22, 2019
Counselor call regarding eating out advice. She emailed the guide. She was fine. Are you uses out of the US personnel? The counselor came across that way. Would certainly expect this is not the scenario. Look forward to working with the counselors in the future.
Hello Kathy,
I am a member of the Consumer Experience Team. Thank you for taking the time to write your review.
Our contact center is located in Fort Washington, PA and so the Weight Loss Counselors, Program Specialists, and other representatives live in the surrounding area. I apologize for any confusion!
I will be looking into your account further and reaching out shortly with more information.
Have a great day, Kathy!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 22, 2019
I called Nutrisystem numerous times to say the food was causing medical issues. The phone rep I spoke to was not familiar on how to handle my medical issues. He was rude and I cancelled. He said there would not be a fee however my bank account was being charged. The food was causing acid reflux vomiting and constipation.
Hello Maureen,
I am a member of the Consumer Experience Team and will be helping you with your concerns.
I do want to apologize for the experience that you had. I am sorry that you received a charge despite being told there was not one. I will be looking into your concern and will reach out privately once I have a resolution to offer. I want to make sure that you have a positive interaction with us, even if it be when leaving.
I look forward to speaking with you soon!
-the Nutrisystem Consumer Experience Team
Reviewed Aug. 21, 2019
Absolutely the worst most disorganized company to deal with. When you finally get someone on the phone after spending half of your day calling all different number with all automated system and you enter the promontory and it repeats the same things over and over again like you never made any selection is completely ridiculous. When a person gets on the phone they yell at you, do not acknowledge your problem and without letting you know connect you back to the automated system is completely unacceptable behavior. You don’t get complete shipment for over a month after ordering, food was terrible, crumbled and mushed up Pkgs and incorrect items. Zero counseling is provided and no guide on what to eat on off days and supplement food for my teenager. Complete disappointment and zero results was the outcome. Nutrisystem employees are horrible and have no customer service courtesy and zero empathy.
Hello Asiya,
Thank you for taking the time to leave your feedback! I am a member of the Nutrisystem Consumer Experience Team, and I just wanted to reach out to see if I could assist with your concerns. I apologize if you had a negative experience with some of our representatives. We never wish for our customers to feel like they are not being heard. I certainly appreciate your feedback on the matter and will be sure to forward along your input for quality and training purposes.
The standard processing and shipping time for an order is 1-10 business days, though on average it usually takes 3-5 business days for an order to arrive. I apologize if yours took longer than that time frame to arrive. If your daughter is participating on our teen program, we have a spacial meal plan to follow that should have been emailed to her. I'll be looking into the matter in further detail though and reaching out soon.
I look forward to assisting you and appreciate your patience and understanding, Asiya! Have a great week.
- The Nutrisystem Consumer Experience Team
Updated review: Sept. 6, 2019
Thank you for canceling my order. A policy change to allow for online cancelations is clearly needed. I still won’t use your products until I see this change.
Original Review: Aug. 16, 2019
It is unacceptable that you were willing to process my order electronically, but when I attempt to cancel online, I am told that I must call. I will not call, and I will stop any subsequent charges against my credit card. This was my last Nutrisystem order.
Hello Tammy,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry to hear that you not happy with our cancellation procedure. I certainly understand your frustration and am happy to assist further.
I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 15, 2019
For the first time my frozen order arrived thawed. My whole order was replaced, and got it today, completely frozen. Thanks so much. The customer service representative was so courteous and knowledgeable and I was completely satisfied. I'm loving Nutrisystem.
Hi Marsha,
Thank you for reaching out with your review. We are so happy to hear about your experience when you called in for assistance. We appreciate you giving us the opportunity to get this issue straightened out for you.
Please give us call at 1-800-585-5483 press option two, if you have any other questions or concerns. Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 14, 2019
I am on my 15th day of Nutrisystem and I am very satisfied. I lost 13 pounds on my first week, but now Ive been staying about the same. I talked to one of your reps and she was supposed to send me info how to prepare my flex meals. I got the email but this is what I got. This questionnaire. I need to know what foods I use for flex meals.
Hi Luis,
Thank you for reaching out and congrats on your weight loss. Here is a link for the Flex recipes: https://leaf.nutrisystem.com/recipes/?filters=flex-meals-snacks
If you have any other questions, please give us a call at 1-800-585-5483 press option two. Hope you have a great day.
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 14, 2019
I used gift cards and a discount code to get 50% off, as advertised on their website. Apparently, in the terms and conditions, it states $125 cancellation fee is due at time of cancellation if you fail to cancel before the next shipment is sent out. You cannot cancel online, you must call in person. I changed my cc # and assumed that would be sufficient to halt my service. Well a robot called me every other day for 3 months until I called to cancel today. I was considering Nutrisystem for the future, as I think the product works and they make it convenient, but cancelling was made VERY inconvenient. For that, I will never be your customer again.
Hi Scott,
Thanks for reaching out to with your concerns regarding our terms. I am sorry that the terms weren't clearer for you at the time of sign up and that you had trouble when discontinuing your plan. A member of our Nutrisystem Consumer Experience Team will contact you shortly to help work with you on addressing the experience you have shared. Please enjoy your evening, Scott.
The Nutrisystem Consumer Experience Team
Reviewed Aug. 14, 2019
I found the food to be very tasty if cooked properly. I chose the Core plan and select the food items I want. In 6 months, only 3 items have been substituted due to out of stock. Because I live in hot country, 4 of my items came in melted. I called and the items were replaced immediately and shipped at no charge. When I figured what I would spend on food for the month, the Core plan turned out to be very affordable. It's great for me.
Hi Cynthia,
Thank you for reaching out with your review. We are so happy to hear how pleased you are with the plan. Your feedback is very much appreciated.
Hope you have a great day!
The Nutrisystem Consumer Experience Team
Reviewed Aug. 13, 2019
I'm sure if Marie Osmond knew how Nutrisystem scammed their customers, she would not promote them. but then again, she is probably getting free food. Buy one month, get one free, offer does not exist.
Hello Marianne,
We are sorry to hear about your experience with ordering.
Our 2 for 1 offer is 50% off each order and it does look like you had that promotion on your account.
We are happy to reach out to discuss the plan that you were signed up on and get further clarification on your issue.
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 13, 2019
First the frozen food arrived first, two days before the dried food. So I started on the frozen, not knowing about the first. Open this box for the start of the last week. Very confusing, and when I tried to call, there was no answer so I tried the second number which connected me with SOUTH BEACH DIET PEOPLE which was not what I needed.
Today I get an email that indicates that my next shipment will be arriving soon. Fortunately there was a phone number and I called and canceled the frozen food forever and will work with the dried food for a couple of months. Your frozen food container is a big problem because it is nearly impossible to break down for recycling. Mailing it to Mass. is not an option. I'm 89 years old and this was a big problem. I will try the dried food for one more month and want to cancel it for any further distributions to me. I would not recommend this to any of my elderly friends as it is too complicated especially when things arrive piece meal and you are not sure of what you should be doing. Sincerely, Rita
Hello Rita,
I am a member of the Consumer Experience Team. Thank you for writing your review about the frozen food and its packaging. We understand why you feel frustrated, and look forward to helping.
We currently offer a Basic, Core, Uniquely Yours, and Uniquely Yours Plus plan. The Uniquely Yours and Uniquely Yours Plus plans include both shelf stable and frozen meals. Each portion processes and ships from a different warehouse which is why they sometimes arrive separately. The Basic and Core plans include only shelf stable meals which means you receive just one box instead of two separate shipments each month.
I will be looking into your account and reaching out with more details on your concern.
We look forward to working with you, Rita. Have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 13, 2019
You folks were great in getting a replacement order to me. I was involved with Nutrisystem 10 or so years ago. At that time, frozen options did not exist. Each month's shipment contained 3 snacks, AM, PM and before bed, and Breakfast, Lunch & Dinner for 7 days a week. I learned to sort and count all items so I could sort and store them for use. The 7 day beginning box was quite familiar. The packing list indicated I should have 15 B, L & D + 30 Snacks. I found 12 Dinners, 14 Lunches, 15 Breakfasts and 32 Snacks. The young lady I spoke to said she is sending the missing meals. Your quick response are appreciated!
Hi James,
Thank you so much for reaching out with your review. We are so happy to hear that your issue was resolved in a timely manner. Please reach out to us at 1-800-585-5483 press option two if you have any questions on the plan.
Hope you have a great day!
The Nutrisystem Consumer Experience Team
Reviewed Aug. 12, 2019
First of all, understand there is a 2-month required membership - you must buy two months worth of food before you can cancel, should you want to. I suppose it's possible I am too texture oriented, but I found the breakfast cereal, some of the breakfast and snack bars to be gritty and like chewing tree bark. I threw it all away. There were only a few items that tasted decent to my palate, those were the muffins, and the chili and chicken noodle soup - both of which I can buy at the store with low sodium.
After the first month, drinking only water, one cup of coffee per day and their shakes, I lost 2 lbs. And I think that's because I only ate half of what was in the package before throwing it out and filling in with broccoli, which is a gassy vegetable as you know. The shakes are not anywhere near as good as Atkins. The portion sizes are simple to figure out to do yourself. 1/2 cup of breakfast cereal, no more than 1 cup of food on a small plate. As long as you don't eat high calorie foods like cake and pie, you can lose weight just by your own portion control and it won't cost you $300 per month.
When I tried the frozen food the second month, by the time I got home everything had thawed. (Arizona) I had to toss that too. When asked by customer service if I called and told them so they could redeliver, I said, "What's the point - it's going to thaw out again, it's only hotter now." I will say that my experience with customer service was good. Except that after ordering my second month, I told them to be sure and cancel my membership, and they didn't. They hit my PayPal with another $300 and I had to call again to stop it before it shipped. I did receive a cancellation confirmation. I'm going back on the low carb diet with portion control - that worked best for me.
Hello Janet,
I am a member of the Consumer Experience Team. Thank you for taking the time to write your review. I apologize that you did not have the best experience with the foods and delivery of the shipment.
I certainly understand that you want to go back to a plan that suits you better, but I would also like to ensure that you are getting what you have already paid for. Once I am able to take a look at your account and see what I can do, I will reach out privately.
If possible, I would also like to review the plan with you. Not losing what you expected is certainly disappointing. Reading your review, it sounds as though you only ate Nutrisystem, which is an important part of the plan, but you will also want to add in grocery foods in additional to the broccoli. I would be happy to go over all of this with you.
I look forward to speaking with you, Janet!
-the Nutrisystem Consumer Experience Team
Updated review: Aug. 15, 2019
The customer service reached out to me after finding out that I had a negative experience and did all they could to try to rectify that. I truly appreciate the amount of effort displayed.
Original Review: Aug. 11, 2019
First of all, the meal plan was labeled as clean. My goal was to get leaner, I am not obese, just sick of preparing all those meals myself. After dropping $270 on a month worth of food (seemingly good price) I get a box full of what tastes like repackaged MRE food (for any combat vets out there). The dinners span from Chef Boyardee to TV dinner levels of quality. Almost everything they give you is carbs, high fructose corn syrup, and sodium drenched. They think they can call it healthy by giving you half of a handful of food for each meal and telling you to just eat vegetables (sold separately). I felt worse about 3 days into the "diet". You can feel the sugar and carbs as they make you sluggish.
Ok, so the meals are terrible, I've established that. That is not even the worst part of this scam. Try to cancel. Not an easy process. You will have to call in and speak to some idiot that grills you about your identity as if you are trying to get a security clearance. After you get through their spiel, you find out that they will charge you $125 just for cancelling. Then they talk down to you when you question that BS saying "Now if you read your contract..." I didn't read a contract. I ordered a product, I paid, and found out I was put on an auto-re-order.
Oh, by they way, if you want to get rid of some of the more disgusting things that they send you, should you endure another month, it's $25 extra, and most of the good stuff is on back order. I did a little more research on them before writing this just to be thorough. They have fake reviews on their site, but you cannot even show all reviews or read the negatives. I'm trying to save you money. Just get some vegetables on your own, you will have to buy them anyway, and it will save you a ton of money. Avoid this scam. Clean eating my **.
Hello Pene,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry to hear that you were not happy with your experience on the program. I certainly understand your frustration and am happy to assist further.
I would like to apologize if the Terms and Conditions were missed during the sign up process. When signing up online, there is an option to select "See other delivery options." When you choose this you will then see the option to choose a one-time delivery. I apologize again that this was not made more clear.
I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 10, 2019
Absolutely terrible customer service. I have been a customer for many years. Several months ago Nutrisystem me had technical issues with the website and wiped all my orders. When the orders came back, the price was not restored! I contacted the company numerous times asking for resolution. The customer service reps are rude and hung up the phone the minute they hear what the issue is. Then I tried via email. I keep receiving the standard response that the company will look into it and "you will hear from us in few days". It has been months and I have not heard from the company and the issue is not resolved. I cannot order food until the price is restored to what I had on my auto delivery orders for years. I'm extremely frustrated as a loyal customer and very very disappointed in the lack of customer service. I don't know what else to do to get the company to fix the issue they themselves created!!
Hi Rachel,
Thanks for reaching out to us about your experience. It's understandable how disappointing your recent experiences must have been especially after your years of being a loyal customer as you mentioned. A member of the Nutrisystem Consumer Experience Team will be reaching out to you shortly to help address the concerns regarding your account as well as the service received from our representatives. Please enjoy your evening Rachel.
The Nutrisystem Consumer Experience Team
Original Review: Aug. 10, 2019
Wrote to Nutri Support a week ago looking for Weekends Off Plan, couldn’t find that option anywhere. Asked where to look, a week later received advice to change my plan, yes I know, I tried that, problem not resolved. I know better than to call, previous service was so poor it took 40 mins for anyone to answer the call a month ago. Since I went to Success Plan it's ok, but I would prefer what I had in June. I want to make the choice of plan not be limited in options. Thank you, won’t order in Sept if I can’t get what I want, it's a lot of money to take second choice. Is it no longer available? Caryl
Hello Caryl,
Thank you for taking the time to leave your feedback! I am a member of the Nutrisystem Consumer Experience Team, and I just wanted to contact you to see if I could help with your concerns.
I apologize if you are having trouble reaching someone to change your plan. I completely understand your frustration. We may not have the exact plan you had June available still, but I will be sure to look into the matter further and reach out soon.
I look forward to speaking with you and hope you enjoy your week, Caryl!
- The Nutrisystem Consumer Experience Team
Reviewed Aug. 9, 2019
I did not know that I could choose my own food with core, there are some foods in the basic that I don’t care for and I would of chosen something else. Wish I would of known this before I ordered as core has some same things as the basic???
Hi Donna,
Thanks for reaching out about your order and welcome!
On the Basic Plan it is preselected but if you want to pick and choose your foods you can upgrade to the Core plan which is all shelf stable foods with the ability to customize to your liking.
We are happy to take a look at your account and we can reach out to review your plan.
We look forward to helping!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 9, 2019
I was planning on ordering from Groupon but when I called the customer service number they told me they would match then beat whatever Groupon was offering. I placed my order and was charged $259.98 when I was promised 159.99 since that was the Groupon offer. This last time I was charged $284.98 and told only 3 days ago the charge would be $214. I am very upset with this company and I feel they take advantage of people and assume we don't check out cc bill.
Hi Avi,
I am a member of the Consumer Experience Team. Thank you for writing a review about your pricing. I understand why you would feel frustrated and look forward to helping.
I will be looking into your account and reaching out with more details on your concerns.
We look forward to working with you, Avi. Have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 9, 2019
I was a skeptic!! Going on a cruise in November and want to lose 20#; On this program almost two weeks (minus 5# already); food is excellent in my opinion and well worth the money. I dealt directly with the company and found pricing is better with them than on TV; less than 9$/day. A bargain when you compare the price of meds needed to deal with obesity. I'm 84 - looking forward to life. Also retired RN so I'm careful about health related issues.
Hi Peggy,
Thank you for reaching out with your review. We are so happy to hear how much you are enjoying the plan and the entrees.
Congrats on your weight loss and keep up the good work! Hope you have a great time on your vacation in November.
-The Nutrisystem Consumer Experience Team
Original Review: Aug. 8, 2019
I like Nutrisystem very much and have had success over the years. Several years ago a lot of my favorite meals were changed into pouch packaging. This makes preparation unpleasant: Messy for sure; Unable to get all the food out of the package; Not easy to doctor it to my taste. Feel exactly the same with meals in cups needing water & heating to prepare. When food comes in standard meal packages to be heated in oven (even if added water is required), it is much preferable and enjoyable to prepare. Surely other members have commented on this.
Hello Nicole,
I am a member of the Consumer Experience Team and appreciate you taking the time to write your feedback. I am so sorry to hear that some of your favorite meals have been affected due to a change in packaging. I certainly under5stnad the importance of finding the foods you love and how this can play an integral role in your success on the plan.
I will be taking a look at your account and seeing how I can assist you with this.
I look forward to speaking with you!
-the Nutrisystem Consumer Experience Team
Reviewed Aug. 8, 2019
I was on Nutrisystem for about 5 months several years ago. I was very satisfied with the plan and it worked for me. I rejoined a few months ago and asked for the same plan again. I wanted the plan where I was able to pick any meals I wanted, including all the frozen meals I wanted. When I first called, I was given the information and price and told the CS representative, I would pick my meals and call back with a list. It was only a day or two when I called back. I picked the breakfast, lunch, dinner and snack items for my first month. I was expecting my jump start week box along with my delivery.
When I didn’t get it, I called. I was told the plan changed a few days ago and I would no longer get 6 days of food and the 7th day would be flex meals. Now the plans only had 5 days of food with 2 flex meals. I was not informed that what I was told I would get was not available if I waited a couple of days. Not only did I get 16 less meals, (4 breakfasts, 4 lunches, 4 dinners & 4 snacks) they didn’t send me the jumpstart box. That ruined my weight loss. I did stay on the diet for a few months, but my weight loss was really slow and I was not satisfied with the new plan.
Hi Barbara,
Thank you for reaching out with your review. We are sorry to hear that you were unhappy with your experience on the program. The representatives are not always aware of a program change in advance which may have lead to the confusion with your order.
We will be looking into your account and reaching out soon to assist.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 7, 2019
When I tried to enter a code to my order to get free gift. When it didn't take I tried to get in touch via chat and never got a response. Then I sent an email and received a response today, Wed. I sent the email over the weekend.
Hi Ed,
Thanks for reaching out to us about your experience when trying to contact us. I am sorry to hear that you had such trouble with reaching us to when trying to claim your gift. A member from the Nutrisystem Consumer Experience Team will be in touch shortly to work with you on addressing your issues and concerns. Please enjoy your evening Ed!
The Nutrisystem Consumer Experience Team
Reviewed Aug. 7, 2019
I quit the program after 3 days so I have no idea if the weight loss claims are valid. The reason I quit was due to customer service. I called C.S. to inquire why my first month shipment only consisted of 15 days meals. I was told by agent Anna that I am supposed to supplement the program food with my own food. This was never mentioned in any advertising or anywhere on the order website. That was bad enough but even that did not trigger my quitting. What really burned my corn flakes was Anna's completely erroneous statement that the plan I bought was a 50% discount on the first month's food and full price thereafter. What I actually bought was 2 months for the price of 1.
The $297 I paid was supposed to be for the first month with the second month free (you can see Marie Osmond on the commercial saying exactly that). Anna told me that the $297 was actually a 50% discount on the first month and that the 2nd month would be over $400. NONE of this is mentioned anywhere in their advertising. I believe Anna's information was completely incorrect. She stumbled and fumbled initially not knowing what plan I signed up for. After several holds she came back and gave this fabricated B.S. A thoroughly distasteful experience (no pun). P.S. My entire conversation with Anna was recorded on my phone if there is any claim of "misunderstanding".
Hello Bryce,
Thank you for taking the time to leave your feedback! I am a member of the Nutrisystem Consumer Experience Team and I just wanted to reach out to assist with your concerns.
I apologize for any confusion over our meal plan, I understand how that could be frustrating. We do have a page on our website that goes over more details of the plan including the Flex Meals that you prepare on your own here: https://www.nutrisystem.com/jsps_hmr/how_it_works/index.jsp. We include the Flex Meals as part of the program to provide our members with opportunities to practice portions on their own or enjoy a meal out with family and friends.
I'm sorry if you were also told that your discount was for 50% off the first month then full price after that. With the 2 for 1 discount, you receive 50% off each auto-delivery plan order until you change or discontinue your program. That way you are only paying the price of a single, one-time order for every two orders.
I will be looking into your concern in more detail and reaching out soon. I look forward to speaking and hope you have a great week, Bryce!
- The Nutrisystem Consumer Experience Team
Reviewed Aug. 6, 2019
What a nightmare. I hope to not need to deal with any of the individuals again. Order lost - then takes forever. Sales blames customer service and visa versa. Yet the customer is in the middle. As I said: good product but a real lack of support.
Hi John,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review.
I am very sorry to hear about your experience and that you have had trouble with your order. I certainly understand how this may be frustrating but would be happy to assist you further.
I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 5, 2019
I spoke with Caitlyn today, who efficiently answered my questions and offered a great suggestion to solve a problem. I tried to leave feedback on the phone survey at the end of the call but the system did not respond after I input the numbers on my keypad. I hope Caitlyn gets the KUDOS she deserves for such great service. Thanks again! ~Therese
Hi Therese,
Thank you for reaching out with your review. We are so happy to hear what a great job that Caitlyn did on your counseling call. We will be sure to pass on this feedback to her supervisor.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 5, 2019
I reached out for the guide and information for Freshstart Week 1. I lost my way the past two weeks and need to go back to basics. The counselor who responded to my question was exceptionally helpful. I received the information I needed. I’m looking forward to a new Fresh Start.
Hi Susan,
Thank you for taking the time to reaching out with your review. We are so happy to hear that you received the information you needed to get back on track.
We will be sure to pass on your feedback about the service that you received. Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 3, 2019
In the past I have never had issues with my Nutrisystem orders but this time that wasn't the case. I had meals missing off my frozen shipment. The meals missing from my frozen order portion are items are: 2 cinnamon buns, 1 hamburger, and 1 meatloaf burger. Also when I received my box of ready to eat meals I noticed I had someone else's invoice in my box which alarmed me. All my items seem to be accounted for in that order but I just don't like that someone else has my information. Also the tracking number I received for my ready to eat meals was one I could never access and get info on my delivery. Thank you for taking care of this issue. I appreciate it.
Hi Sinthia,
Thank you for reaching out with your review. We will be looking into your account and a member from our team will be reaching out shortly to assist.
We appreciate you bringing these issues to our attention. Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 3, 2019
Kareem was a delightful CSR. He was encouraging and really took ownership of my concerns. Really made me feel like an important customer. I love your system, the Mushroom Risotto is to die for! I have lost 5-lbs! in 12 days.
Hi Betty,
Thank you for reaching out with your review. We are so happy to hear how well you are doing on the program. We will be sure to let Kareem's supervisor know what a great job he did on your phone call.
Hope you have a great day and keep up the good work.
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 2, 2019
I would make the following suggestions:
1. When placing orders (particularly ones not regularly scheduled), include a place for the customer to note any special information, such as vacations, etc, that might affect desired delivery.
2. For ala carte ordering, the items should indicate not only what are frozen items, but also what category each item is in, so it would be easy to know what is for a specific meal or is a snack item. This is well defined for the relgularly scheduled shipments, but for ala carte ordering is not identified at all.
Support from customer service has generally been very good to excellent and very polite, although there have been many times in the past when it took a long wait to speak with a person.
Hi Robert,
I am a member of the Consumer Experience Team. Thank you for writing your review about our website and the wait time. We apologize for any issues you have experienced and we look forward to helping.
I will be looking into your account and reaching out with further details on your concern.
We look forward to working with you, Robert. Have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 1, 2019
My second dry order was missing most of the items I ordered. I understand sometimes a mistake happens, I called, they sent me the missing items, but I didn’t have my lunch bars so it messed up my weight loss! Then I ordered A la carte, breakfast bars and lunch bars that are like my favorite and I got only the breakfast bars no strawberry yogurt bars!! I called. Was a bit upset, not going to lie and spoke to Khabiza. She was so rude. She said that humans pack the boxes and sometimes they make a mistake. I understand that but two orders in a row, now it’s messed up. My routine diet once again! I am very unsatisfied with the service I have paid a lot of money for! I asked to speak to a Mgr or her supervisor. She refused and told me I could not.
Hi Cathy,
I am a member of the Consumer Experience team. Thank you for writing your review about your missing items. We are so very sorry to hear about your experience when calling in. I understand how frustrating this may be and we look forward to helping you.
I will be looking into your account to give you more specifics on your concern.
We look forward to working with you, Cathy.
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 1, 2019
Thanks for your response to unsubscribe. I’m amazed that unsubscribing a product not relevant to me takes on such complexity. In other product lines, all is takes is one click - it’s done. This is like watching paint dry. Slowly.
Hi Robert,
Thank you for reaching out with your review. We are so sorry to hear that the unsubscribe process has been difficult. We see that your request have been sent. Please let us know if you have any other questions.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 1, 2019
I am currently subscribed to the Uniquely Yours Nutrisystem (NS) plan. This is my second "real" experience with NS as I used their old 28 day Flex plan about 10 years ago and lost 64 pounds in about 8 months. Unfortunately, I slipped back into my old bad habits and since no other diet (Keto, Atkins, low-cal) worked for me, I came back to NS. The food has greatly improved over the last 10 years! I am absolutely loving everything about NS this time around. The NuMi app makes it so easy to track everything no matter where I am and it syncs with my Fitbit tracker so I don't even have to bother with inputting my activity.
On another note, I'm not sure why people are having issues with the ordering system on the website because it's really easy to use and I have never had a problem with it (even back in the old days). It wouldn't let me remove the shakes (functionality is not available), so I called and the rep removed them immediately. The shakes are delicious but the two cans are impossible to get through in one month even though I drink one a day for my morning snack so I have plenty saved up. As I said before, the food is great! There are quite a few old foods that I already knew I didn't like so I make sure not to select those, but the majority of the food is really tasty.
I am amazed by the updated frozen pizzas too. They used to greatly lack in toppings and now they're piled on. The "melts" which I like to refer to as "Nutri-pockets" are so so good and super easy. I could go on and on... I've been back with it for exactly two months and have lost 20 pounds. I'm extremely happy with Nutrisystem and would recommend it to anyone.
Hi Andrea,
Welcome back to the program! Thank you for reaching out with your review. We are so happy to hear how much you are enjoying the program. We appreciate you taking the time to let us how about your success and how easy you are finding the new plan.
Please keep us posted on your continued success. Hope you have a great day and congrats on your weight loss.
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 1, 2019
I called because I am about to start week 2 and I wanted to make sure I did it right. Becky was extremely helpful. I know I'll be successful because now I have the answers to all my questions. Thank you, Becky.
Hi Donna,
Thank you so much for reaching out with your review. We are so happy to hear that you had such a good experience when talking with Becky about the program. We will be sure to let her supervisor know what a great job she did on your call.
Hope you have a wonderful day and welcome to the program!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 1, 2019
Jason helped me to understand the fresh start program and to order more meals. He went above and beyond for me... so helpful. Now I know that the first package spreads out into the rest of the meals for the month.
Hi Crystal,
Thank you so much for reaching out with your review. We are so happy to hear that you had such a good experience when talking with Jason. We will be sure to let his supervisor know what a great job he did on your call.
Hope you have a wonderful day!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 1, 2019
I lost 60 pounds on NutriSystem! I want to share my success story in having lost the weight I needed to lose. I went on the plan, followed it, added exercise to my daily routine and lost the weight. I have been off of the plan for two months and have kept the weight off. I believe I have learned to eat the right amount of portions as well as the right kinds of foods. I have found great support from the NutriSystem customer representatives and found encouragement as they cheered me on. Thank you for helping to jump start my weight loss. I feel like a new person.
I weighed 260lbs on March 11th. (first picture). I lost 20lbs in the first month and weighed 240lbs on April 11th. (double picture). I weighed in at 220lbs on May 11th (Third picture). I weighed in at 198lbs on July 11th (Fourth picture). My weight loss goal was to get to 200lbs. I think the discipline was the hardest part of the plan. And, once you realize that you aren't as much hungry as you are used to eating at set times each day you figure it out.
Hi James,
Thank you so much for reaching out with your story. We are so happy to hear how well you did on the program. Congrats on your weight loss and continued maintenance!
Here is a link to the online Success Stories section of the website. We would love to hear more about your journey and see some before/after pictures. Keep up the good work! https://www.nutrisystem.com/jsps_hmr/success_stories/index.jsp?weightLoss=20
Hope you enjoy the rest of your weekend.
-The Nutrisystem Consumer Experience Team
Updated review: Aug. 2, 2019
The company called me after listening to my recorded original phone call and agreed that they misled me into thinking my second shipment would apply to my auto-delivery plan. They agreed not to send me a third shipment and canceled my membership, which was my original request.
Actually, I made an error in my review. I had been on Nutrisystem for 3 weeks, not 2, and had only lost 4 pounds. Nutrisystem has to be more honest and up front as to how much additional groceries are going to cost each month. That was the deal breaker. $600 per month for additional groceries could feed a family of four.
Original Review: Aug. 1, 2019
Two weeks in and I haven't lost much weight. A total of FOUR pounds. Drinking FreshStart shake every day for two whole weeks so far. In fact, I also lost one pound twice and immediately gained it back. Contacted support via chat & they said to eat extra PF & extra SC each day. Have diarrhea every day. Said I should see a doctor to see what's wrong with me. Insulted! Just had my wellness exam last week. Only problem is that I am overweight.
Ate one of the ice cream sandwiches and couldn't get the chocolate cookie part off my front teeth! Had to use a toothbrush to finally scrape it off! And, no, I do not have false teeth. At this point I would NOT recommend Nutrisystem. Way too little weight loss for way too much money. Costs about $100/WEEK to supplement Nutrisystem meals, which amounts to about $765 per month for all food purchased? Even with discounted specials of $223, that still amounts to $623 per month for food.
No way can I afford $600 to $800 per month for food. Why didn't anyone tell me that upfront? Cannot return food as I was encouraged to re-order second month of food right away (during 1st week). I will not be reordering Nutrisystem. Absolutely no return on my investment. There is no way I'm going to lose 7 more pounds in the next two weeks (for the monthly avg of 11 pounds lost) if I lost only 4 pounds which included the FreshStart jump start. Yes, I exercise every day, probably more than required. And I also drink all that water, too. So, it's not me. It's Nutrisystem that has failed.
Nutrisystem contract states that I can cancel after two shipments of food. I called Nutrisystem after receiving the first order b/c two items were totally melted and could not be consumed. The rep "Darren" (@ Ext. **) coerced me to order my 2nd month of food early. My 2nd month of food would have been sent on August 2nd. They gave me a discount so I let them duplicate my 1st order. At no point in time did the rep "Darren" tell me this was not part of "auto-delivery" plan.
Since over a 3 week period I have only lost 4 pounds, I called today 8/1 to cancel my subscription. They told me that I would be charged $125 b/c I did not receive two orders. What the rep "Darren" neglected to tell me is that the August 2nd order (my second shipment) would not count towards the two month subscription. I call this Sins of Omission. Not once did the rep tell me that this second order would not count towards the two months. On top of that, they botched the order and sent me Twenty-Three servings of pancakes, which I did not order.
So now I am on the hook for another order for $284.22. I also told the rep Robert today that the supplemental food for Nutrisystem costs about $100 per week. This diet is only for RICH people that aren't in a hurry to lose weight. Totally disgusted with Nutrisystem. Will report to BBB for neglecting to tell me that my 2nd order did not fulfill my commitment. If I had known that, I never would have requested my 2nd order be sent early.
Hi Kathryn,
Thank you for writing your review about your experience. We are sorry to hear you were unhappy with the program.
I will be looking into your account and reaching out shortly.
We look forward to working with you, Kathryn.
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 1, 2019
I wish to remove my electronic record with Nutrisystem. I am aware that I am no longer "active" and not receiving any emails or newsletters. I wish to be completely purged from your system, sign in, password, name, etc. When the next hacker comes along, I don't want any of my information available on your network. Please advise.
Hello Paul,
I am a member of the Consumer Experience Team and will be happy to assist you with this. I certainly understand wanting to secure your information.
I will find your account and take care of this. Once I have done so, I will reach out Privately.
I look forward to speaking with you.
-the Nutrisystem Consumer Experience Team
Reviewed July 31, 2019
Everything looks great with the program, the food is actually good and I don't feel hungry. However I don't like the fact that they auto charge and ship your second month and if you cancel before second month you are charged $125 which is nowhere mentioned on the onboarding call.
Hello Lucas,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry for any confusion about our auto-delivery option. I am happy to assist you further with this.
We offer both one-time and auto-delivery ordering options. With our auto-delivery option, members receive a discount off the full retail value of the package for agreeing to receive at least two auto-delivery orders. If discontinuing auto-delivery prior to the second order, we do have an early cancellation fee of $125 for the auto-delivery discounts received on the first order. I sincerely apologize again for this confusion and any inconvenience caused.
I will be looking into your account further and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed July 31, 2019
Please revise wording on advantage program to say all ready to go foods and snacks will be part of free shipping. This plan does NOT include frozen items. For frozen items, a minimum must still be met in order for shipping to be free. This might help clear up the confusion. Just a suggestion. Thank you. Ann. The supervisor that I spoke with and helped me with this issue has great customer service skills!
Hello Ann,
I am a member of the Nutrisystem Consumer Experience Team. I am sorry that the terms of the Nutrisystem Advantage plan wasn't clearer at the time of sign up. Your feedback about the explanation of the terms of the plan are appreciated and it is great to hear that the representative to which you spoke provided great service when contacted.
On Nutrisystem Advantage, you have a variety of subscription options. You could choose to subscribe for the Advantage membership for 1 month, 3 months, 6 months, or 1 year.
1 $29.98 $29.98/month3 $34.99 $11.66/month
6 $49.99 $8.33/month
12 $89.99 $7.49/month
Nutrisystem Advantage allows you to choose as much or as little of your favorite Nutrisystem® foods and also allows you to decide between the convenience of receiving Auto-Delivery† shipments or placing orders as you need them.
Your exclusive membership to Advantage includes:
• 25% off all a la carte orders placed for 1 month, 3 months, 6 months, or 1 year, with the ability to place a la carte orders online.
• FREE shipping on all A La Carte orders for the monthly or yearly term which you have selected.*Excludes frozen items. There is a $75 subtotal minimum of frozen items in order to receive free shipping.
I will be in touch shortly to ensure your concerns have been addressed. Please enjoy the rest of your evening, Ann!
The Nutrisystem Consumer Experience Team
Reviewed July 31, 2019
Excellent customer service. Rapid response. Very helpful. I usually have zero problems with orders, but in this circumstance I did. I emailed customer service and received immediate assistance. The company is well run, the plan is easy to follow, it’s easy to call or write to receive help. I use the plan to maintain, stay healthy and keep it simple. All is satisfied.
Hi Susan,
Thank you so much for reaching out with your review. We appreciate you letting us know about your positive experience with Customer Service.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed July 30, 2019
I am always excited about sales, offers, etc., but they almost always seem to include only FROZEN items and the S&H is prohibitive, plus I haven't that much room in my freezer. VERY often, I think "If they had more sales on nonfrozen foods, they'd make a million dollars a minute..." I do see it, but it's mostly frozen goods. In general, I'm quite impressed with NS and, particularly, with its excellent phone and email staff...especially phone people. Thank you!
Hi Zabelle,
Thank you for reaching out with your review. We are so happy to hear that you have been pleased with the service you have received when contacting us for assistance.
We would suggest calling in when you are ready for your next a la carte order. We can go over all the sales to see if any fit your needs.
Hope you have a wonderful day.
-The Nutrisystem Consumer Experience Team
Reviewed July 30, 2019
I emailed for help finding where to enter my measurements and received an email that told me exactly where, thanks. When I eat some of the foods (mostly desserts) I feel like I'm cheating! I'm just on my ninth day, I've lost 7 lbs.
Hi Linda,
Thank you for reaching out with your review. We are so happy to hear about the service that you received when emailing for assistance.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed July 30, 2019
As emailed multiple times, my Nutrisystem product quality is below par. One of the dinner items contained fungus and I’ve since stopped the program. I’m requesting a refund as I no longer have confidence in product’s quality. I’ve been asked to return the items and strongly recommend that you validate and do not repurpose the product and instead dispose of the food items.
Hello Sahil,
Thank you for reaching out with your review. We are so sorry to hear that you received a spoiled item. We would like you to know that this is a very rare occurrence and take the quality of our entrees very serious.
We would like to submit a formal report so that we can look into this matter further. A member from our team will be reaching out shortly to assist.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed July 30, 2019
Nutrisystem has replaced my frozen food that I left in the container a couple of days. They were very quick to respond. I had asked about a discount, not thinking they would replace it free! Have lost 13 pounds so far... Looking forward to getting to my goal weight! Thank you Nutrisystem!!!
Hi Leah,
Thank you for reaching out with your review. We appreciate you taking the time to tell us about your experience. Best of luck with the rest of your weight loss journey.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed July 29, 2019
I had purchased a $139 a la carte frozen package online. Four days later I called to cancel the order as it still had not shipped and I purchased another item from a different company much cheaper and more affordable. The man on the phone said no problem and canceled the order. The next day I received a shipping notification and a charge on my PayPal. I called Nutrisystem Customer Service and explained everything to the woman on the phone. She was very rude and extremely dismissive. She explained that with an a la carte order it get processed and shipped right away. Okay, this is a lie. It had been five days since I ordered the all frozen meals with a delivery date still two days out. Dry ice does not last a week. It was NOT packaged same day. If it was then why did they just not charge me the day I ordered it. Her exact words were "that's what I am telling you."
I was ready to lose my cool but decided to calm down. I said "okay thank you very much" and hung up the phone. Nutrisystem has lost a customer. I will never order another item from them again and I will tell everyone I know about my experience. Up until now I was very happy with the program and recommending it to everyone. Not anymore.
Hello Amanda,
I am a member of the Consumer Experience Team. Thank you for writing your review about your experience. I completely understand why you would feel frustrated and look forward to helping.
I will be looking into your account and reaching out with further details on your concern.
We look forward to working with you, Amanda. Enjoy the rest of your day!
-The Nutrisystem Consumer Experience Team
Reviewed July 29, 2019
My wife and I wanted to try the Nutrisystem D plan for diabetics. The following sums up our experience: We were told by the salesman that the deliveries would be coordinated and that we could use one email account for both of us. The first delivery came with just one set of the diet food. When I called customer service they said that it was impossible to coordinate the delivery and they didn't tell us via email because they had no email address for her. We would have to have two separate email accounts. The food had evidently been sitting in a hot warehouse somewhere as the bags and food were stuck together and had to be scraped out. These meals were thrown out. Not all but many of the of the meals were had a terrible chemical taste (eg macaroni and sausage). It could be that if you went for a more deluxe plan you wouldn't have these problems but we could not afford it. (We were on the Core plan.)
We followed the plan very carefully, but my glucose numbers increased by nearly 30 points. When we finally had enough, we cancelled and found there was $125 cancellation fee for each of us. The 'Money Back Guarantee' is a farce. Save your money and your blood pressure and find another option. Please don't get taken in by these people and do not support this kind of business.
Hello Keith,
Thank you for taking the time to write our review. I am a member of the Consumer Experience Team and will be reviewing your accounts and assisting you with your concerns.
While we do make several orders for couples on a daily basis, it is difficult to guarantee that they are shipped on the same date. As the warehouse is in a different location, the shipment of orders is not controlled by us. I am so sorry that you were told differently. It should have been explained in more detail.
With regard to the Money Back Guarantee, you will have 14 days form the time the order arrives at your door to let us know you would like to discontinue. If you stop orders prior to a second order without the 14 day Money Back Guarantee, there is a fee of $125 in lieu of the discount you had received.
I will be happy to look into your accounts and see what I can do to assist you both. I will be in touch via Private Message soon!
-the Nutrisystem Consumer Experience Team
Reviewed July 29, 2019
I dove into unpacking everything and THEN saw I was supposed to keep a box separate. Ha. Called to help me re-locate those items so I could pull them, Jason was very helpful and sent information to my email which I received within five minutes.
Hi Crystal,
Thank you so much for reaching out with your review. We are so happy to hear that you had such a good experience with one of our counselors. We will be sure to let his supervisor know what a great job he did on your call.
Hope you have a wonderful day!
-The Nutrisystem Consumer Experience Team
Reviewed July 29, 2019
As I did not receive Fresh Start food when the other food was delivered I called for help. Was told it would be sent right away. This was last Tues(?) and I'm still waiting for it, now being told it SHOULD arrive this coming Tues. Do you realize how much inconvenience this has caused? I had to delay starting the diet and delay our trip. Good grief. I'm saddened and very disappointed.
Hi Sandra,
Thank you for reaching out and bringing this to my attention. I will be looking into your account and reaching out shortly to assist.
Hope you have a great day!
The Nutrisystem Consumer Experience Team
Original Review: July 28, 2019
It's been one full week and still have not received my first order. Very disappointing! Had I known you weren't in any hurry to get me started I would have considered a different weight loss program. I have tracked my order and part should be here Tuesday and no idea when the frozen part will even ship.
Hello Maryann,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry to hear that you did not receive your order yet. I certainly understand your frustration and am happy to assist further.
At this time, our standard shipping timeframe is about 4-10 business days from the date an order is placed until delivery. Unfortunately, we are unable to guarantee delivery sooner than this timeframe. I sincerely apologize for this confusion and any inconvenience caused.
I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed July 27, 2019
I started NS 2 1/2 years ago after a total hip replacement. I weighed 333 lbs at check in to hospital. I then decided to start taking care of myself so my hip replacement would last. I started out walking outside with a walker and have walked every day as my exercise. I still walk with a cane. I have a picture of me when I started walking with my walker. I now weigh 181.4... and would like to get to 150. I have plateaued for a while and now I'm starting to lose again. Once I reach my goal I will send my before and after picture. :) My doctors are thrilled at my committment. I do take a break and have pizza or chicken out just to satisfy my cravings for those... then right back to the diet. I feel better every day.
Hi Sandra,
Thank you so much for taking the time to write this positive review!
We are so happy to hear about your experience on the plan and that you are feeling better. It is also so great that your doctor is happy with your progress on the program. Please continue to keep us posted on how you are doing!
We wish you the best of luck moving forward and hope you have a wonderful day!
- The Nutrisystem Consumer Experience Team
Reviewed July 27, 2019
When placing my order I saw that I could order a low sugar menu so asked and got that - only to find the food did not have reduced sugar - was the same as regular and only had a booklet telling me to eat between meals to keep sugar level! I asked if I could pick my food and was told no on original order. Just pre selected standard order for my $. So called to complain - and got to pick some low sugar items - esp for breakfast - which will arrive soon - I feel the sugar content is way too high - esp breakfast foods.
Hello Anne,
Thanks for taking the time to share your feedback and experience about the nutrition of our program. I am a member of the Nutrisystem Consumer Experience will be in touch shortly with you to address your concerns.
The Nutrisystem weight loss program and all of the diet food choices are based on the science of the Glycemic Index, which measures the quality of carbohydrates and how they impact your blood sugar levels. Carbohydrates that break down slowly encourage stable blood sugar levels so they rate well or “low” on the Glycemic Index. The slow and steady breakdown also produces a greater feeling of fullness. Carbs that break down too quickly cause your insulin levels to spike, and high insulin levels can cause your body to store fat. These “bad carbs” are given higher-glycemic values and most often leave you hungry soon after a meal. So if you’re looking to lose weight, you should stay away from “bad carbs” and instead, seek to incorporate more “good carbs” with low-glycemic values into your diet to help keep your blood sugar levels stable and your appetite in check. With the recommended combination of fresh grocery items and the Nutrisystem® entrees and snacks, we do the work for you. Stevia is used as a sweetener in most of our meals.
I am glad to hear that your issue may already be resolved, but will be in touch to help address any other concerns or questions you may have Anne. I look forward to working with you. Have a great day!
The Nutrisystem Consumer Experience Team
Reviewed July 27, 2019
It's a ripoff, 20 days of tiny portions for 30 days price. You get 2 bags of chips or equivalent of plus 3 very small tv dinner like packets for 20$/day. Extremely disappointing. Entire diet based on the fact that no human can keep it, basically creating customers for life.
Hi Igor,
We are very sorry to hear that you didn't enjoy the plan.
We are happy to take a look at the plan you ordered. The 4 week plan is a 28 day plan that provides you with breakfast, lunch, dinner and snacks and also has you prepare some meals on your own to help teach lifelong habits to maintain when you are finished the plan.
I will be looking into your account to give you more specifics on the plan ordered and will be reaching out.
-The Nutrisystem Consumer Experience Team
Reviewed July 25, 2019
Unable to claim my reward prize. Quick responses regarding this and voiced my preference to email vs phone conversation. Was taken care of in this matter. Thank you! Still have some difficulty on my part getting discounts into my order though.
Hi Linda,
Thank you for taking the time to share your experience! We are happy to hear that you were able to get assistance with claiming your NuMi® reward. We appreciate your feedback and wish you continued success on the program!
-The Nutrisystem Consumer Experience Team
Reviewed July 25, 2019
The food became quite repetitive and boring. (The tiramisu was awesome!!) Some were clearly more to my taste than others. I often did not finish all the items before it was time to get the next order. The biggest problem was in pricing. Sometimes I was given one price but charged an increased price the following month. It seemed to me that the only way to get a "discount" for established members was to recruit new members. There were numerous discounts for "new" members. Counselors seemed more interested in having one stay on the program than in working out problems for individuals (perhaps just my perception).
Hello Joan,
I am a member of the Consumer Experience Team. Thank you for writing your review about your experience on the program. I apologize for any frustration you experienced with your pricing and look forward to helping.
I will be looking into your account further and reaching out with more details.
We look forward to working with you, Joan. Have a great weekend!
-The Nutrisystem Consumer Experience Team
Reviewed July 24, 2019
I contacted Nutrisystem multiple times through chat and on the phone to fix the one order. I received conflicting information. The frozen part of the order wasn't sent until the last time I contacted someone. I doubt I'll order again.
Hello Maura,
Thank you for taking the time to write your review. I am a member of the Consumer Experience Team and apologize that the order took longer to process and ship than expected. I am happy to help.
When any order is placed, we can guarantee four to ten business days for delivery. I am sorry to see that your first order was on the longer end of that window. I would be happy to take a look at your account and see if there is any insight that I can provide that would explain the longer processing.
I will reach out soon. Have a great day!
-the Nutrisystem Consumer Experience Team
Reviewed July 23, 2019
I began using Nutrisystem because I am in sales and always on the road eating bad food. I took advantage of a special they had for Men which only cost $248.99 and the results were decent. I received an email saying my next shipment is on its way, but I didn't order it - they just sent it. When I called to stop the order, they said that they'd push the date back a couple weeks for me, but I told them that I'd call when I'm ready for more food. They sent it anyway and charged my card.
When I called to complain, they said "oh we're sorry, but the notes don't show that you made any requests to stop shipment". To this, I requested a return label so I could return the box to them and they said that a refund would be issued within 14 business days. Well I received a refund, but only for $219, not the $248.99 they charged me without approval! So now I'm trying to find out where my $30 went and why? I will never ever ever buy from them again. Think twice before giving this company your credit card information.
Hello Darren,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry to hear that you received an unwanted order. I certainly understand how this may be frustrating but would be happy to look into this further.
At this time, we do not have the ability to put auto-delivery programs on an indefinite hold. We are only able to delay orders 60-90 days. All changes to your next auto-delivery order must be made by 6 PM EST the day before your scheduled processing date. I apologize for this confusion.
I am also sorry that you did not get a full refund for your order. If a return label is provided by Nutrisystem, the shipping label fee and packaging fee are deducted from the refund total.
I sincerely apologize again for any confusion or inconvenience caused, Darren. I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed July 23, 2019
This program is very expensive. I initially signed up because I felt the weight loss boost was worth the expense. After the first month I called to cancel. I am retired on a fixed income and didn't feel I could pay for another month. Also I was delayed in starting the program so I didn't need the food when it was scheduled to arrive. I called and was informed that I couldn't cancel until I had participated for 2 months without penalty but I could delay my order. At this time the fee was already on hold with my bank. The counselor assured me that the money would be refunded. However the money was taken from my account. I feel like Nutrisystem is misleading in the advertising and only interested in getting as much money as possible from the clients. In fact, my opinion is that Nutrisystem cheats the client.
Hello Patricia,
Thank you for taking the time to leave your feedback! I am a member of the Nutrisystem Consumer Experience Team and I just wanted to reach out to see if I could assist with your concerns.
I apologize if there was any confusion on our auto-delivery programs. Customers who sign up for auto-delivery receive a discount off the full one-time order price, so we just ask that they take at least two orders. If a customer would like to discontinue their plan before receiving a second auto-delivery order, we have a standard fee of $125 as outlined in our Terms and Conditions online. After the second order there are no fees to stop the auto-delivery plans.
If a pending order is canceled though, any holds on the funds should just fall off in the next 3-5 business days. I will be sure to look into your charges further though and reach out to you soon.
I look forward to speaking with you about the matter and hope you have a great weekend, Patricia!
- The Nutrisystem Consumer Experience Team
Reviewed July 23, 2019
On day 4, so far so good. All of the food I've tried so far tastes great. My only complaint so far is that I paid for a month supply of food and only received 2 weeks worth. (1 week Fresh Start and an additional 7 days of meals.)
Hi Michael,
Welcome to the program! We are happy to hear that your plan is going well. A member of the Nutrisystem Consumer Experience Team will reach out to you shortly regarding the issue with your orders. Please enjoy the rest of your evening!
The Nutrisystem Consumer Experience Team
Reviewed July 22, 2019
Was excited to start the program. Actually eager. Then after placing the order and going to the bottom of the screen and reading the fine print, I saw something about latex being a problem with your products. I called in because I am allergic or was allergic to latex and they handled the food with latex gloves. I would not have ever placed this order had I seen that upfront before I ordered!! Your rep that was trying to cover it with cotton is telling me it's prior to ordering!! No! it's not. It's at the very end you may want to get that corrected.
I want my money refunded immediately. They told me it's already been processed but they were sure quick to charge me and very slow at telling me that my order could not be filled. I'm warning everybody. I know about Nutrisystem but to tell you the truth nobody even wants your program. I've already ordered another product that is latex free and very affordable. I wouldn't have given any stars at all except they wouldn't let me write this review if I hadn't. The counseling team is very rude and abrupt. You may want to look into that.
Hi Dinna,
Thank you for writing your review about a latex allergy being a medical ineligibility on the plan.
We appreciate your feedback on this being disclosed on the website. On the pages when ordering, we do have a link for the Terms and Conditions on each page. When you click on this the page pops up where it lists all the Terms and Conditions and the very first section contains the information on eligibility. You can view that here: https://www.nutrisystem.com/jsps_hmr/terms/index.jsp
We are sorry to hear that you would not be able to do the plan but hope you find something that works for you, Dinna!
-The Nutrisystem Consumer Experience Team
Original Review: July 22, 2019
I've been a long time Nutrisystem customer with great success on the program. I started when they shipped you 7 days worth of food except for a couple of flex meals. Then they took the whole day away. Now they took another day away, so they charge the same but only give you 5 days of food. I canceled for good a couple of months ago. They kept emailing me with the offer of "2 months for the price of 1". I wondered if it's still going to be expensive but when I signed in it showed one month for the price of $248.45 and the second one was 0. That's THE ONLY reason I went back to this overpriced service.
Now the second month comes, they charge me again! Are you kidding me? I just was on the phone with customer service and they told me it was "50% off" not 2 for 1. I call it BS, I'm so upset right now, I clearly saw it was supposed to be $0 for the second month. What a scam! I'll never go back to Nutrisystem. I feel like I was just robbed, sucked into it for the same price and only 5 days of food a week. I want my money back.
Hello Elena,
I am a member of the Consumer Experience Team. Thank you for writing your review about our plan configuration and the 2 for 1 promotion. I apologize if the promotion was not made more clear, but I look forward to helping.
When you place an order you have the option to either receive a one-time delivery or you can enroll in an auto-delivery. If you place a one-time order you pay the full retail value for a month of meals and you are not eligible for additional discount. When you enroll in an auto-delivery you receive a discount (50% off in this instance) and for this reason we expect you to take two orders. Since you receive two orders at the 50% off price you are getting two months of meals for the same price you would pay for a one-time order. I apologize again if this was not made clear.
Flex Meals have been incorporated into all of our meal plans. We do not expect anyone to be on our program forever and we believe that the Flex Meals are a great way to instill better eating habits for the future. Each week you are expected to practice two breakfasts, two lunches, two dinners, and two evening snacks using the guidelines we provide. You do not need to do full days on your own and instead we recommend spreading the Flex Meals throughout each week. You can read more about them here: https://bit.ly/2H362KB
I will be looking further into your concern and reaching out with more details.
We look forward to working with you, Elena.
-The Nutrisystem Consumer Experience Team
Reviewed July 22, 2019
Too much food I did not like eg Mac & Cheese and Oatmeal. No way to stop getting food you don't like -- if there is a way it was not communicated to me properly. Following the program I lost 27 lbs. in 6-7 weeks but did not lose any weight thereafter. On program February through June. (approximately 21 weeks)
Hello Joseph,
Thank you for taking the time to write your review. I am sorry to hear that you were unhappy with the foods that you are receiving. The Core, Uniquely Yours, and Uniquely Yours Plus will all come with the feature to be able to edit your order. If you were on one of these, I am sorry it was not clear on how to change the foods. I would be happy to review it with you.
I am also sorry to hear that you have not seen the weight loss you were looking for. It is important to make sure that you are eating everything recommended each day. This includes the foods form the grocery store and not just the foods we send. Being too low on calories can hinder weight loss.
I will take a look at your account and reach out with any additional information I can provide. I look forward to speaking with you.
-the Nutrisystem Consumer Experience Team
Reviewed July 21, 2019
I was on the program a number of years ago and it worked well for me then. As a result of a number of issues I gained weight back and thought I would go back on the program. After I selected all of my meals I realized that I was only getting 20 days of food rather than the 28 days (4 weeks) that all the marketing and advertising [on tv and magazines] are suggesting. I called and was told that in fact they changed the program some time ago and the program wants individuals to take 2 days a week on their own so they can get used to a new way of eating. This seems to be a bit deceitful in their advertising. The salesperson then told me they could give me the additional 8 days for another price. I would have felt better if they said this stuff in their ads from the beginning. This is just wrong and false advertising. Going to look for a different program. I'm disappointed.
Hi John,
Thank you for reaching out with your review. We do offer both 5 day plans with FLEX meals that help you practice making meals on your own and 7 day plans without the FLEX meals. I am sorry if this information was missed, here is a link to all the info online https://www.nutrisystem.com/jsps_hmr/how_it_works/index.jsp . I will be looking into your account and reaching out soon.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed July 20, 2019
Not only have I had great success with the Nutrisystem program, their customer service department and counseling staff is so helpful and friendly! I recently had difficulty figuring out how to get my reward bears, and the counseling team went into the system, found my promo codes, and ordered them for me. I'm losing weight, feeling so much better about myself, and now I'll have the cute little bears as a reminder of my success. Thank you!!
Hi Jeanne,
Thank you for reaching out with your review. We appreciate you taking the time to let us know about your Customer Service Experience.
Congrats on your weight loss and keep up the good work!
-The Nutrisystem Consumer Experience Team
Reviewed July 20, 2019
Kaleigh is terrific. The best counselor yet, and I have spoken to many! How do I obtain a tracking book? I need one to keep a log for now and the future. I need to follow the guidelines for flex and dietary meals so I do not fall off the program now that I understand it more clearly thanks to Kaleigh. It was a rough walk for 5 days without her advice and caring.
Hi Harriet,
Thank you for much for reaching out with your review. We are so happy to hear how much help Kaleigh was on your phone call. We will be sure to pass on this feedback to her supervisor.
We have also requested for a Daily Tracker to be sent out as soon as possible. Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Original Review: July 19, 2019
Bought my first 5 pack of Turbo chocolate fudge mix on recommendation from a friend. Purchased at Walmart. Clearly written on the box is chocolate fudge. The envelopes inside are chocolate shake mix. Must be an error in packaging.
Hello Ali,
Thank you for reaching out to share your feedback. I am a member of the Consumer Experience Team here at Nutrisystem and I'd be glad to assist with your concerns.
I am so sorry to see you received a product that was mislabeled, but we certainly appreciate you bringing the matter to our attention. Product quality is a top concern at Nutrisystem.
I will be looking into the matter further and reaching out to gather more information for our Quality Assurance Team soon. I look forward to speaking with you and hope you enjoy the rest of your week, Ali!
- The Nutrisystem Consumer Experience Team
Updated review: July 30, 2019
I am new to nutrisystem and after the first week of starting I called customer service and had a bad experience with some rude employees. I then emailed nutrisystem and they contacted me and went above and beyond to resolve my issue. I am still with the program and am giving it a 4 star rating only bc there was an issue to begin with.
Original Review: July 18, 2019
This is my second week on Nutrisystem and customer service is awful. Long wait times and people telling me I have to pay $19.99 for return labels to return a shake that doesn’t taste good. That’s wrong. I’m spending hundreds of dollars already and for unopened boxes I shouldn’t have to pay for return labels. What happened to the Nutrisystem guarantee? I feel ripped off!
Hi Amna,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry to hear that you do not enjoy our shakes and apologize for your experience trying to return them. I certainly understand how this may be frustrating but would be happy to assist you further.
We have a 30-day return policy for our non-frozen items. Per this company policy, return labels are not provided for partial returns and $19.99 label fee will be deducted from the refund if we provide a label. We sincerely apologize for this confusion and any inconvenience caused.
I am very sorry again for your experience, Amna. I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
The Nutrisystem Consumer Experience Team
Reviewed July 17, 2019
I ordered Nutrisystem in June 2019, the company shipped to wrong address so I did not receive in timely manner. Within the first days It was quite apparent that the food was making me feel sick. I felt bloated and lethargic and several items made me nauseous and almost vomit. I discontinued eating those items but every other one I tried still left me lethargic with a very bloated feeling.
I have medically diagnosed GERD and an ulcer, both of which had been under medical care and had resolved. In less than a week of starting NS foods my GERD had returned and I could tell my sensations that my ulcer had also returned. Upon advice of my doctor I stopped eating all the foods and called to cancel my future orders. I was charged 125.00 for cancelling. I called to request it back based on the ingredients in the food making me ill and on advice of doctor. They refused.
Their solution was to pay for and accept my next order and they would credit back the 125.00 cancellation fee!!! So I should spend 314.00 for food that makes me sick, that I was told not to eat by doctor, meaning waste 314.00 because I would not be eating any of the food. I am appalled at this suggestion and want to do something about it. Diana
Hi Diana,
Thanks for sharing your experience and concerns. A member of the Nutrisystem Consumer Experience Team will be in touch with you shortly to work with you on addressing this matter. Please enjoy the rest of your evening!
The Nutrisystem Consumer Experience Team
Reviewed July 16, 2019
When there was a minor complication with my Nutri chocolates melting upon delivery, Nutrisystem did everything they possibly could to help me! They are quick in responding and always very kind and helpful! The food is also so amazing that I can’t see myself ever stopping their deliveries even when I reach my goal weight. :)
Hi Kaity,
Thank you for reaching out with your review. We are so happy to hear how much you are enjoying the plan. We appreciate you taking the time to share your experience.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed July 15, 2019
I sent an email to complain about food quality and being charged so far in advance of shipping. What kind of reply did I get? Was it perhaps we can do something about this? No. It was “please call to cancel...” Some customer service. Your website is terrible. Phone support is a super long and slow process. Not a good experience at all.
Hello Robert,
We are sorry to hear about your experience when you emailed in about cancelling your plan.
At this time, we do cancellations via our phone system but we are happy to take a look at your account for more information.
We will be reaching out shortly to help, Robert!
-The Nutrisystem Consumer Experience Team
Reviewed July 15, 2019
Dear sir/madam: I want to inform you that a huge mistake has been made by one of your employees. On June 10th I called to sign up for Nutrisystem, for the offer: buy 1 get 2. I spoke with Matt, he charged me $284.82. The next day, Matt called me to sign my husband up for the same offer: buy 1 get 2. The charge was $314.98. Matt did not tell us that he actually signed us up for 50% off, and that we must pay again the next month, while our understanding was that we signed up for buy 1 get 2, which was exactly what I asked for on the phone, which meant clearly: pay now for one month, next month is free. Matt misinformed us, practically he lied to us. Please, check your records of the two conversations, please!
If we knew what we were signing up for, we would have given up. I received emails saying that Nutrisystem will charge us for the second month, naturally I called. Your employees explained to me what happened, two different persons, none of them cared to apologize for Matt’s gross negligence. Two women who told me in a rude tone what my deal was, and that I can not talk with a manager. To cancel the second month, I was told an extraordinary thing: to pay more than half of what I should pay for the food, $125 (!!!!) for “restocking”… The food for the second month was not out yet… Finally, tired and frustrated, I said that I will pay for the second month, for both of us, but at least, for the negligence, I asked to have one week free shakes for both of us. This was impossible too. For your employee misconduct, and for the other 2 employees conduct, I want the deal that I made with Matt to remain in place. Again, your employee Matt was untruthful for 2 days in a row, messing up our budget.
Sincerely,Daniela
Hi Daniela,
I am a member of the Consumer Experience Team. Thank you for writing your review about your pricing. I completely understand why you would feel frustrated and look forward to helping.
We do not have a 1 for 2 offer, but we have previously offered a 2 for 1 promotion. This promotion is broken down so that you received 50% off the one-time order cost when you enroll in an auto-delivery. Since your first two orders would be 50% off, you receive two months of meals for the cost of a one-time one month order. Normally when you place a one-time order you are not eligible for discounts and pay the full retail value for a month of meals which can be anywhere from $453.83-$676.91 depending on which plan you are enrolling in.
I will be looking into this further and reaching out with more details on your concerns.
We look forward to working with you, Daniela. Enjoy the rest of your day!
The Nutrisystem Social Care Team
Reviewed July 15, 2019
In June 2019 I ordered my first month of Nutrisystems. Before the first order came I called to alter the first order since I am diabetic and gluten intolerant. I received the first order on time and tried the system. The food was all packaged as expected and not very good but I sort of expected that. I thought I was ordering a one-month supply of food. Then another shipment came that I was not expecting. I called and the response was quite rude. They told me that they had a recording of the subscription order but would not provide me access to the conversation. They informed me in a subsequent call that I was responsible to know what I was signing up for. I cancelled my subscription and called American Express to dispute the charge. Beware the NutriSystems Program. It is auto-renewing. Plus if you do a special menu, it must be updated on-line every month. You CAN NOT Cancel online.
Hello Bern,
I am a member of the Consumer Experience Team at Nutrisystem. I wanted to thank you for taking the time to provide your feedback regarding your experience. I would be happy to help you understand the Terms of the plan you have.
When you sign up, online or over the phone, you will have two options. A one-time order at the full retail value or you can choose the discounted rate. The second option will require you to take two shipments in order to retain the discount received as we cannot extend this to a one-time order. If you sign up for the discounted rate and discontinue prior to a second shipment, you are subject to the $125.00 fee. All that we ask to keep this discount is to accept two shipments. Each month you take make you that much closer to you goal!
If you choose that you do not want to accept a second package and want to keep the first package, you can cancel. This is when you would incur the cancellation charge of $125. Once you have accepted a second package, you have fulfilled your 2 shipments, you have fulfilled you commitment and are able to discontinue the program with incurring any additional fees.
I am going to take a look at your account to see if there is anything I am able to offer to help resolve this issue. I will be reaching out via Private Message soon. I look forward to helping you.
-the Nutrisystem Consumer Experience Team
Reviewed July 13, 2019
Jason was very helpful. Now I'm online trying to find all the information he sent. I have all the food both frozen and regular stored ready to use. He suggested I start next Monday and he will delay reorder to fit the schedule.
Hi Shirley,
Thank you for reaching out with your review. We are so happy to hear that Jason was such a big help when you called in for assistance. We will be sure to let his supervisor know what a great job he did on your call.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed July 12, 2019
FedEx delivered the frozen order referenced above on Thursday afternoon July 11. When we opened the Styrofoam container, we found that the plastic bag which should have contained the dry ice was opened and all that was left was tepid water. I believe the meals were still edible, but most of the snacks had thawed. I can do without fudge bars, ice cream sandwiches, and fruit pies so there is no need to replace. This is for your information. Thank you for your assistance, Jan **.
Hi Jan,
Thank you for reaching out and bring this to our attention. I am so sorry that your order arrived in less than satisfactory condition. I will be looking into your account and reaching out soon to assist.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed July 12, 2019
Here is a summary of my experiences: First order, I went with the Chef's choice and received several items that I do not eat (cereal, oatmeal, other meal items that I didn't like), so I went online and changed my order several times so that I would not receive the items I didn't like on the second order. On May 3 I received my second order. Even though I went online and changed my meal selections several times the week before to remove the cereals and oatmeals (see previous comments), I still received them, along with the Kung Pau Noodles that I am pretty sure I removed from the order since I didn't like them. So, from the "unfrozen" order I have received at least 7 items that I will not use, plus 2 more that I have since found that I also don't like.
I called Customer Support on the 5th trying to "vent" about the Order and requesting to cancel any future orders. I talked to Candice, was transferred to Tamara, and then transferred again to a line that no one answers. Since I was at work I was unable to continue holding. Today, May 5, I received what was a very melted "frozen" order. I live in Phoenix, Arizona, and it is summer. Whoever is in charge of shipping needs to rethink how they ship to Phoenix in summer. I threw everything in the freezer, but the order is probably ruined. Everything in bags is soft and the 2 ice cream bars are liquid. I didn't open the boxes to see what condition their contents are in, but since everything else was melted I assume they are too.
Needless to say, I again tried to call and "vent" about the condition of my orders, and cancel any future orders. After going through answering machine hell I was finally informed that Nutrisystem is closed for the holiday today (Friday) but will be open tomorrow. I was finally able to reach someone to cancel my orders on June 9. No concern about the "frozen" order being melted, and no concern about why I was canceling my orders. Generally got the feeling that no one cares. Ok. Me either.
Hello Vicki,
Thank you for taking a moment to leave your feedback! I am a member of the Nutrisystem Consumer Experience Team, and I just wanted to reach out to see if I could assist you with your concerns.
I am so sorry to hear you had a negative experience with our Customer Service Team. Our customer interactions are important to us and I will definitely share your feedback for training purposes. If an order arrives melted, we can certainly replace those meals for you.
I'll be looking into the matter in more detail and will be following up with you shortly. I look forward to helping resolve your concerns, Vicki!
Have a great weekend.
- The Nutrisystem Consumer Experience Team
Reviewed July 12, 2019
Carly was very helpful in determining why my goals for weight loss are failing. She gave me ideas and tips to work on. Of all of the employees I have spoken to she is the most compassionate and helpful. She looked at my app entries for me.
Hello Roxanne,
Thank you so much for taking the time to share your experience! We are so happy to hear that Carly was able to help you with your weight loss and meal plan. We will be forwarding this positive feedback along to her supervisor.
We wish you the best of luck with the program moving forward!
-The Nutrisystem Consumer Experience Team
Reviewed July 12, 2019
Beginning the program. First box came over the holiday when I said I was not going to be home. Called rep. Was great, said she would resend, the website said it would arrive Friday, arrived Wednesday and I just happened to be home. Did not guide to tell me what to eat for each meal and snacks. Rep said she would email what we talked about but I got the grocery list again. Last rep was sending something but has not arrived. Feeling frustrated at this time.
Hello Catherine,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review.
I am very sorry to hear that your frozen order arrived melted and that you were missing the print material. I certainly understand how this may be frustrating when first getting started. I am happy to assist you further.
I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed July 11, 2019
Tried to change plan selections online. System would not accept. No indication online why. Called with complaints. Got reason why system would not take changes. Was told to try again in 1 hour online. Wait for “system” to update. Was told operator wouldn’t update my selections... it would take over 15 minutes and she was very busy. Really poor service and software is difficult to make changes.
Hi Kortland,
I am sorry to hear that you had trouble when trying to switch your package. A member of the Nutrisystem Consumer Experience Team will be reaching out to you soon to assist you regarding this issue. Please enjoy your evening!
The Nutrisystem Consumer Experience Team
Reviewed July 11, 2019
I was surprised I liked the food as well as I did. There were only 3 items, in 6 orders, that I didn't like. Also surprised that I DIDN'T GET HUNGRY! I actually had a hard time eating enough throughout the day. Pleased with my 35 lb loss, & have had no problem keeping it off so far (2 months after stopping). If I decide to lose another 15, this is the way I'll go.
Hi Macel,
Thank you so much for the positive review! We are so happy to hear that you enjoyed the program and our meals. We wish you the best of luck moving forward and hope you have a wonderful day!
-The Nutrisystem Consumer Experience Team
Reviewed July 11, 2019
Missing info on how to plan for the 1st week. Despite my reading off the packing slip that I did not receive item # 21859 Fresh Start Week QSG the rep sent me the same 3 printed items without the missing documents. I have nothing that states Read Me First as he noted. I still don't have it. Not sure how to use the first week since he mentioned I am not to have 6 meal the first week. I can't start until I know what the first week meal plan looks like. Not able to know when the frozen food would arrive. Told I can change up the portions if I want. No idea on how to incorporate the shakes. This is a poor start to this plan.
Hi Lucia,
Thank you for writing your review about your plan and welcome.
We are sorry to hear that you didn't receive the tracker for the first week.
I will be looking into your account to give you more specifics on your concern and reaching out shortly.
We look forward to working with you, Lucia.
-The Consumer Experience Team
Reviewed July 10, 2019
On their website, Nutrisystem states, as a returning customer, I could get a 28 day plan for $284 or as they claimed $10.14 a day. However, Nutrisystem sends you only 20 days of food. Dividing 20 into 284 is $14.20 a day, not $10.14. When I challenged a phone representative about this, he said the other days are so-called "flex" meals which are meals I have to pay for over and above what I am paying Nutrisystem. To me this is clearly deceptive advertising. I cancelled my order.
Hello William,
I am a member of the Consumer Experience Team. Thank you for writing your review about our program and its pricing. I apologize that our current program structure was not more clear and for the frustration caused.
Our current plan configuration includes Flex Meals which are meals you practice on your own using guidelines we provide. We don't expect anyone to be on our program forever and we believe that the Flex Meals are a great way to practice better eating habits for the future once you are on your own. Each week we expect everyone to practice two breakfasts, two lunches, and two dinners on their own. Women are expected to practice two evening snacks each week while men will practice four snacks on their own throughout the week. We recommend spreading the Flex Meals and Snacks throughout the week instead of doing full days on your own. If you incorporate the Flex Meals and Snacks as directed your food will cover 28 days total. You can find information about Flex Meals and how our program works here: https://bit.ly/2YTklKO
I will be looking into this further and reaching out with more details on your concern.
We look forward to working with you, William. Have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed July 10, 2019
I would like to lodge a complaint. Why is it called free shipping when they charge you 10 dollars to pack the shipment. I think that is false advertising. I think this should be changed. Either make it free or let people knowing you are being charged for special packaging for your monthly shipment.
Hello Shelley,
Thank you for taking the time to provide your feedback. I am a member of the Consumer Experience Team and would like you to know that we appreciate your feedback regarding the packing fee.
Nutrisystem does have a packing fee on all recurring orders due to the advanced packaging materials used to ensure the safe delivery of your foods. Everything is individually hand packed from our kitchen to yours, there are modular tiers for entree organization and easy unpacking, and the EarthAware air pouches to protect your order from any bumps, drops, or jumps during its journey.
The price of your packing fee is dependent on the package that you signed up with. If there was any confusion about this fee, I do apologize. I will look into your account and reach out privately with any additional information I can provide you with in regards to this.
I look forward to assisting you!
-the Nutrisystem Consumer Experience Team
Reviewed July 9, 2019
I have tried calling your automated phone number for help without any luck. I wish to have this melted order replaced. No info has been forwarded to me as to how I am supposed to do this. I have been completely satisfied with this service up till now.
Reviewed July 8, 2019
First order was wrong order shipped. We received someone else's order addressed to us. You graciously replaced order and sent out. We received order and all bars and chocolate treats were melted. Sent an email to request replacement and was sent email back to just eat chocolate treats as one big lump. (WTF) kind of customer service is that!!! I Quote, "If your chocolates arrive fully melted, they can be quickly hardened into one larger "candy bar" size portion." Now I'm pissed, we had so much great service with your company and we have lost a lot of weight. But I am a customer service type of guy. I need that to stay with a company.
Hi Scott,
Thank you for reaching out with your review. I am so sorry to hear about the issue with the chocolate in your order. This time of the year can be a little tough due to the different temps throughout the country. I will be looking into your account and reaching out soon.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed July 7, 2019
Do NOT give these People your credit card, I bought gifts cards from Costco and the price difference was a small amount so I used my credit card. They will charge your card without authorization. They automatically renew shipments. DISGUSTING.
Hello Theresa,
Thank you for taking a moment to leave your feedback! I am sorry if you were charged unexpectedly, I know that can be frustrating. I am a member of the Consumer Experience Team at Nutrisystem, and I just wanted to reach out to see if I could assist with your concern.
If customers sign up for the auto-delivery plan, orders are processed about every 25 days or so. Many of our customers find this option handy so that they can continue with their weight loss journey uninterrupted. I apologize if there was confusion over this delivery method.
I will be looking into your concern in more detail and reach out soon to help you with a resolution. I look forward to speaking and hope you have a great week, Theresa!
- The Nutrisystem Consumer Experience Team
Reviewed July 7, 2019
I have been on Nutrisystem for about five weeks and have lost sixteen pounds. Overall I am very happy with these results. I like losing the weight slowly which I am very happy about since I have heard that it is better to lose slowly. I am very happy with the meals provided and with the fact you can have your own flex meals. Those are very helpful in keeping from becoming tired and bored with this diet. I have tried many other diets but without success. This time I believe I am on the right track. The only problem I have is with the PowerFuels. There are way too few listed in the guide and a lot of them are meats, eggs,or fish. This would be okay, but a lot of the meals deal with meats, so I was wondering if there were any other PowerFuels that I could use? Thanks, Bob **.
Hi Bob,
Thank you for reaching out with your review. We are so happy to hear how much are you loving the plan and the food. We appreciate you taking the time to share your experience so far.
For the PowerFuels you can use anything that is 80-120 calories with at least 5 grams of protein or more. Also, the plan is very flexible so feel free to move those PowerFuels around if needed.
If you have any other questions, please call 1-800-585-5483 press #2 to speak with a counselor. They are here from 8am-10pm EST (Mon-Fri) and 9am-9pm EST (Sat and Sun).
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed July 7, 2019
The frozen order was delivered without the dry ice in the package. I am unsure as to why but know that during shipment it was delayed for several days at one location? Not sure why. I have had other orders go thru very quickly. As a result when I opened the package was surprised that all the contents were defrosted the ice cream had come out of the cups and was over everything. I was surprised the company is sending me another shipment. I am relieved. I have been very happy with the service and the food has been great I am losing weight and am determined to meet my goal.
Hi Raymond,
Thank you for reaching out with your review. We are so happy to hear that you were pleased with the service you received when contacting us for assistance. We would like to apologize that your order was delivered in this condition! Thank you for bringing this to our attention.
Please keep up the good work and congrats on your weight loss. Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed July 4, 2019
I was so pleased with the relatively prompt response regarding what was missing from my order. Really do appreciate the way it was handled. My missing items are on the way so I am very pleased with that. Don't know what I can say except thank you so much.
Hi Rose,
Thank you for reaching out with your review. We are so happy to hear that your concern was resolved in a timely manner. Please let us know if you have any other questions or concerns.
Hope you have a great day.
-The Nutrisystem Consumer Experience Team
Reviewed July 4, 2019
I had it for a month and no results and decided to go with a a second month. No results, I sent you guys a note to tell you about this. I am telling your customer service area of my experience was not good. I lost nothing. Please check correspondence for past month (2nd) and I want a refund. I have already talked to customer service. I am very very unhappy. Thank you.
Hi Cathie,
Thanks for taking the time to write about your experience. It is certainly disappointing when your weight loss doesn't meet your expectations. A member of the Nutrisystem Consumer Experience Team will be in touch with you shortly to address your concerns about your weight loss and request for a refund.
Enjoy your evening, Cathie!
The Nutrisystem Consumer Experience Team
Reviewed July 3, 2019
My husband and I purchased a meal plan program from Nutrisystem and were not happy with the food products. We were aware of the many meal plans that were available. We were under the impression the meals were frozen, we were disappointed when we received the packaged foods. Although, the website stated it was a 28 day meal plan, we received meals for 22 days. We later found out there are two "flex" meals per week, which we were responsible for preparing. In addition, the foods were not tasty, needless to say, we forced ourselves to ingest. We did not lose the 11 to 13 pounds as suggested by the website. The only positive aspect from this fiasco was learning appropriate portion size meals.
Hi Carol,
I am a member of the Consumer Experience team. Thank you for writing your review about your plan. I'm sorry to hear that you were unhappy with your plan.
The plan is a 28 day plan, with some meals that you will be doing on your own mixed in each week. As for weight loss, you can lose up to the 11-13 lbs but that does vary from person to person.
We would be happy to reach out and review your plan with you both and will be reaching out shortly.
-The Nutrisystem Consumer Experience Team
Reviewed July 3, 2019
I am a first time Nutrisystem customer and am a bit confused about getting started with the program. I just spoke with Jason, one of your counselors and had questions concerning the first week of fresh start. He was very helpful and comforting about the questions I had and answered them to where I could understand. He also emailed me the items I needed to use for my first week and was very pleasant. At this point I am very satisfied with your customer service and will not hesitate to call back if I need to.
Hi Sigrid,
Thank you so much for reaching out with your review. We are so happy to hear that you had such a good experience with one of our counselors. We will be sure to let his supervisor know what a great job he did on your call.
Hope you have a wonderful day!
-The Nutrisystem Consumer Experience Team
Reviewed July 3, 2019
Updated on 01/15/2020: Horrible experience with Nutrisystem Food, program and CS. Was on Nutrisystem and wasted over $1,000.00. Cancelled program. Never received refund. Went on Slim Fast and BP went down, lost 12 pounds already and keeping it off. Saved a ton of money and found product that works. All Nutrisystem cared about was getting me on another plan and spending more money. Only weight I lost was in my wallet.
Original Review: Food does not do anywhere as advertised. Actually the Weight Watchers foods sold in the supermarket tastes better, has better results and costs significantly less. I feel as though I wasted $1,000.00. When I communicate with Nutrisystem they, a week after my contacting them say to eat more... excuses excuses. Customer service is horrible!
Hi Steven,
I am a member of the Consumer Experience Team. Thank you for writing your review about your weight loss and your customer service experience. I completely understand why you would feel frustrated and look forward to helping.
I will be looking into your account and reaching out with more specifics on your concern.
We look forward to working with you, Steven.
-The Nutrisystem Consumer Experience Team
Reviewed July 3, 2019
I cancelled my order in person, over the phone on June 19th as a result of my complaint that Purolator would not leave my items without a signature. YOU promised and assured me that Purolator did NOT require a signature and that you would see to it that my items were sent out after giving Purolator a stern talking to by your supervisor. I never heard back from YOU but Purolator called me twice to pick up the stuff - which is an hour away!
When I cancelled, your agent was indifferent about me leaving and assured me she was the correct person to speak to in order to cancel the program. I now have a charge on my VISA card - which appeared 5 days earlier than last month - with INCLUDES over $100.00 in currency exchange rates!! When a refund is submitted by you, I will lose a substantial amount of money!! I expect that unnecessary charge to be removed immediately with zero cost to me!! All of this is documented in correspondences I have had with your customer service department. I also suspect that most if not all conversations have been recorded and are available for review.
Hello Doug,
Thank you for taking the time to write your review. I am a member of the Consumer Experience Team at Nutrisystem and will be happy to assist you.
I am very sorry that Purolator continued to request a signature despite our efforts to have them leave the shipments without one. I will be looking into why this is and what the unwanted charge on your card is and how to remove it.
I look forward to assisting you further!
-the Nutrisystem Consumer Experience Team
Reviewed July 2, 2019
Hello, I've used Nutrisystem a few times and love the product, however, even though the customer service representatives are helpful, I feel they do not properly explain. I paid full shipping charge even though I was told no charge. I live in Canada but I did let the agent know that. Nancy
Hi Nancy,
Thanks for reaching out with your review. We are so sorry to hear about the confusion with the shipping charge when ordering from Canada. I will be looking into your account and reaching out soon at assist.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed July 2, 2019
I’ve been in NS many times since the ‘90’s where it was 7 days on NS. When I called to sign up again (about a month ago), Flex Meals was not explained to me, consequently, my first week of actually on the NS food (wk 2 after Fresh Start) I ate NS all week with no FM. I looked at what food I had left and figured I’m out. I wouldn’t have enough to get me through the next 3 weeks. When I called and talked to a Counselor she explained the FM and said I need have 2 FM Per week - that still wouldn’t get me through 3 more weeks. So when I called back, the next counselor said I need to do 2-BF, 2-L, 2-Dinner, 2-snacks on my own each week. I understand the idea behind FM and actually think it’s a good idea, but it takes a lot more time to figure out which days you’re doing each of the FM’s (8 total). NS used to be pretty easy to follow but it’s not now. I’m so confused!
Hello Cindy,
Thank you for taking the time to leave your feedback! I am a member of the Nutrisystem Consumer experience Team and I just wanted to reach out to see if I could assist with your concerns.
I apologize if the Flex Meals were not explained when you initially signed up for the program. I can understand how it would be frustrating to start without that information. We do share the Flex Meal guidelines on our website, but I will be sure to forward your call for training purposes as that is information that should be given if customers are calling in to sign up.
I will be looking into your concern in more detail and would be glad to reach out to review the Flex Meal guidelines with you. I look forward to resolving your concerns, Cindy!
Have a great weekend.
- The Nutrisystem Consumer Experience Team
Reviewed July 1, 2019
Great program, great food, great results. Lost over 40lbs in 4 months with no effort on my part. Old age and change of lifestyle impacted me in all the wrong ways. This program put me back on the right path. Thank you.
Hi Rick,
Thank you so much for reaching out with your review. We are so happy to hear how well you did on the program and how easy the plan was to follow.
Please keep us posted on your continued progress. Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed June 30, 2019
If there were Negative 10 Stars score, I'd give that. Nutrisystem takes advantage of the elderly. They will not accept cancellation even if they agree to pay the $125 fee for canceling auto pay before the 2nd shipment. A terrible customer service experience and surprised such a large company works this way and takes advantage of people who don't want the food because it takes horrible and it poor quality; plus my mom got upset stomach and heart palpitations. Marie Osmond, do you approve of this conduct of business? These are innocent elderly people Nutrisystem is disrespecting and taking advantage of. Don't do auto pay program, or you will have a tough time cancelling (only by phone, no email) and you will get surcharged a $125 fee on top of the $400 something FOR THE 4 WEEKS OF TERRIBLE TASTING FOOD THEY SEND YOU.
Hello Jane,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry to hear about your mothers experience trying to cancel her program. I certainly understand how this may be frustrating, but would be happy to assist you further.
With our auto-delivery program, members receive a discount off the full retail value of the package for agreeing to receive at least two orders. If discontinuing auto-delivery prior to the second order, we do have a standard fee of $125 due to the auto-delivery discount received on the first order. We offer both one-time and A La Carte ordering options as well, however, these do not receive the same discounts as our auto-delivery option. We sincerely apologize for this confusion and any inconvenience caused.
I will be looking into your mothers account further and will be reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Original Review: June 29, 2019
I have had a great experience in losing weight on Nutrisystem. It's MUCH easier than any other weight loss plan I've tried, and I've been very successful. Unfortunately, the directions for updating orders online are confusing. I am being charged $200 extra for the same food I normally get simply because the directions online weren't clear on how to update my order. If they want to keep their customers, they need to be more customer friendly. My husband was considering doing the plan too, but now we are afraid of unexpected charges that we haven't budgeted for. Nutrisystem - please make your web page more user-friendly and intuitive to use.
Hi Carol,
Thanks for reaching out to us about your concerns regarding editing your order online. It's understandable how frustrating that must have been for you.
A member of the Nutrisystem Consumer Experience Team will be reaching out to you shortly to help address and resolve your issue. Please enjoy your day Carol!
The Nutrisystem Consumer Experience Team
Reviewed June 29, 2019
I emailed NutriSystem with an issue regarding applying the code from Numi rewards to my next order. They were so helpful and explained to me in the future how to do this, and went above and beyond to apply these codes for me so that I was sure to get the rewards. I am very pleased with the service that was provided.
Hi Jessica,
Thank you so much for reaching out with your review. We are so happy to hear that you had such a good experience with one of our counselors via email. We will be sure to let his supervisor know what a great job he did in assisting with your NuMi concerns.
Hope you have a wonderful day!
-The Nutrisystem Consumer Experience Team
Reviewed June 29, 2019
I really appreciate the thorough and kind reply to my inquiry. I feel like there's an actual person out there, who cares about me being successful with my weight loss. Again, thank you so much for your prompt and helpful reply.
Hi Mariyn,
Thank you so much for reaching out with your review. We are so happy to hear that you had such a good experience with one of our counselors via email. We will be sure to let his supervisor know what a great job he did in assisting with your questions.
Hope you have a wonderful day!
-The Nutrisystem Consumer Experience Team
Reviewed June 28, 2019
With my first order I did not get quick start guide or welcome guide. Did not get the free shakes either. Called & was told both would be sent. Again Waited 4-5 days for it. Shakes came, no guides. Called this morning at 8am, recording said busy. They would call me back. It's 5:17pm, no one called. Tried emailing and kept getting a too busy to answer email form letter back. Finally got thru on phone. Said she would email & post mail immediately. Again it's 5:20pm still nothing. Hope she put it in the mail, but I guess I won't know for a couple days. Been trying all day to get quick Start guide & welcome packet emailed & U.S. post mail sent to me. Guess I'll wait another couple days to see if it comes in the mail. Guess I'll just cross my fingers & hope I'm doing it right.
Hi Jeanne
I am a member of the Consumer Experience team. Thank you for writing your review about not receiving your materials. I understand how frustrating this may be and we look forward to helping you.
I will be looking into your account to give you more specifics on your concern.
We look forward to working with you, Jeanne!
-The Nutrisystem Consumer Experience Team
Reviewed June 28, 2019
I just called today (June 28, 2019) and was very happy with the help I received from one of your counselors. She really explained the workings of Nurtrisystem as well as emailing me information I needed for a even better understanding. My husband and I now understand and look forward to continuing with Nutrisystem until we reach our goal. Thank you again for your help and support.
Hi Della,
Thank you so much for reaching out with your review. We are so happy to hear that you had such a good experience with one of our counselors. We will be sure to let her supervisor know what a great job she did on your call.
Hope you have a wonderful day!
-The Nutrisystem Consumer Experience Team
Reviewed June 27, 2019
Missing items in fresh start box. There were 5 shakes not 7. There were 5 breakfast items not 7. There were 1 Dinner and 2 snacks. I would like these items replaced and advise on what to substitute them with. I have tried calling and get cut off. I have tried chat and the wait time go up not down.
Hi Judith,
I am a member of the Consumer Experience Team. Thank you for writing your review about your missing items. I completely understand why you would feel frustrated and I look forward to helping.
I will be looking into your concern further and reaching out as soon as possible.
We look forward to working with you, Judith.
-The Nutrisystem Consumer Experience Team
Reviewed June 25, 2019
Why write can't appeal to everyone's taste... I was on your program 4-5 years ago. Food was great. Not broken bars, cereal crushed, so called hamburger horrible, don't thank me. Hire new chefs or better than that you eat this crap.
Hello Suzanne,
Thank you for taking the time to write your review. I am a member of the Consumer Experience Team and will be happy to help you. I am very sorry to hear that you did not enjoy the foods purchased and would be happy to see what I can do to help!
I will take a look at your account and reach back out soon!
-the Nutrisystem Consumer Experience Team
Reviewed June 25, 2019
I reported finding foreign substance in four boxes of the frozen mac and cheese (see attached image). The rep I spoke to said she would send me out four replacement meals as I had to discard the four mac and cheese without eating. I never received the replacement meals. I did receive an email from Nutrisystem stating the matter had been addressed. The matter has not been addressed. Where are my replacement meals?
Hi Mike,
Thank you for reaching out with your review. I would like to sincerely apologize that you received an entree in this condition. I would like you to know that this is a very rare occurrence and take the quality of our entrees very serious.
I will be looking in your account and reaching out shortly. Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed June 25, 2019
Saying that the non-frozen portion shipped makes one believe frozen might come too. The rep said, after I complained nicely, that I have been getting a good deal. It felt like a hint that "You ARE lucky to get such a good deal (and shouldn't complain)." He's likely unaware how it can come across when somebody's calling with that issue and after saying I emailed multiple depts. only to receive auto reply that all were busy. So I had to call and wait for callback. But you have good reps too. The voicemail prompts are the worst. You have to wait for ALL of them before making a selection and that after waiting to hear your advertised promo.
Hello Stefan,
Thank you for taking the time to leave your review! I am a member of the Nutrisystem Consumer Experience Team, and I just wanted to reach out to address your concerns.
I apologize if you had a negative interaction with one of our representatives, but I will be sure to forward your feedback to our Training and Development Team. Our customers' experience is important to us here at Nutrisystem so I appreciate you sharing your input on the matter.
I will also be sure to pass on your feedback on the phone tree. Our goal is to try to ensure customers get to the department they need without having to be transferred, but I certainly understand your frustration with waiting for the prompts to be read.
Once I review your account in more detail, I'll be reaching out soon. I look forward to working with you on these matters and hope you have a nice weekend, Stefan!
- The Nutrisystem Consumer Experience Team
Reviewed June 24, 2019
My husband Bill ** and I were both on the diet. He ate mostly protein bars for breakfast and lunch as he works in an office. He ate the frozen stuff for dinner. He did lose weight and grateful for that. Me as a 55 year old, nurse of 32 years, knew you don’t lose weight on high carb diet. I work from home, ate my 3 meals and 3 snacks a day, never cheated and when weighed by doctor gained 10 pounds. OMG... not really surprised but now in Dr. Atkins again and second week in already lost 15 pounds. Would not recommend it to any female that I know. Plus me being against it I feel like the 600 dollars for 2 months for me was like burning money with fire (kinda like smoking). Marie Osmond, lived her music as a child, but spokesperson for Nutrisystem, most people know she is like Oprah and is like a yo yo (up and down with weight loss) plus I guess they call it photoshopped is also readily available.
Hello Mitzi,
We are so sorry to hear the plan didn't work out for you but we are happy to hear that it worked well for your husband.
We would be happy to reach out to see what we can do to improve your experience and review your meal plan to see what we may have been able to do to improve your results.
We look forward to speaking with you, Mitzi!
-The Nutrisystem Consumer Experience Team
Reviewed June 23, 2019
I ordered the buy one month-get one month free deal. I was told the cost, thinking this was for both months (just under $300). Now, I am told I will be billed that same amount for the second month!! Very misleading, and I am not at all happy. I used Nutrisystem a few years ago and the $300 was for one month, so either their prices have REALLY gone up or this deal is a scam. It is MUCH cheaper to buy these kind of healthy meals from the grocery store. I will never use Nutrisystem again.
Hello Laura,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry for any confusion about your promotion. I certainly understand how this may be frustrating, but would be happy to look into this further.
Our 2 for 1 promotion gives 50% off the first and second auto-delivery order so that you are essentially getting two orders for the price of 1. I am very sorry for this confusion and any inconvenience caused.
I will be looking into your account and will reach out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Updated review: July 15, 2019
I was contacted about how to modify an existing order and appreciate the contact. I have changed my eating habits in a short amount of time with Nutrisystem and feel it's very beneficial.
Original Review: June 22, 2019
If you ever wondering what canned military food might be like--this is it. If you're desperate to lose weight, it might work but although most of the food is edible, ordering from the website is an absolute nightmare. There are so many hoops to jump through only to find there is no way to get around added shipping costs, snuck in "handling costs" and barrages of ads to get you to buy more and keep adding on to your plan. Trying to call customer support puts you on an endless phone call that never gets answered. So even when you DO find something you WANT to order, there is no way to order it or get help adding or editing your plan without incurring more charges. The basic plan wouldn't be bad if the website and ordering system could be improved. But even if you're computer savvy it's a nightmare and is so frustrating that alone leads you to discontinue what could otherwise be a decent way to lose weight. It just shouldn't be this complicated.
Hi Ramelle,
I am so sorry to hear about your experience with ordering on the website. Thank you for writing your review with this feedback about the food, pricing and service. I understand how frustrating this may be and we look forward to helping you.
I will be happy to reach out and help with anything that I am able to.
We look forward to working with you, Ramelle!
-The Nutrisystem Consumer Experience Team
Reviewed June 20, 2019
Did not receive first week instructions—they really would have been helpful!! Now in second month but it was confusing the first couple of weeks...so this is more of a heads up that there was information missing—it could have led to early discouragement and failure.
Hi Jan,
Thanks for taking the time to reach out with your concerns regarding your experience so far. I am sorry to hear that you were missing the instructions and plan to look into this further for you. Missing your meal plan information would certainly be a challenge with getting started and apologize for the inconvenience.
A member of the Nutrisystem Consumer Experience Team will reach out to you shortly to work with you regarding this issue.
Please enjoy the rest of your evening.
The Nutrisystem Consumer Experience Team
Reviewed June 20, 2019
Received expired and open products. Impossible to get satisfaction. Will never EVER use this again. Also threw out all last month. Also low inventory. Got bad replacements. Never said the products were out. Reported expired. I was told I can get a discount and stupidly took the offer. 3 items opened so I tossed all out and could not get through to complain.
Hi Ken,
I am a member of the Consumer Experience Team. Thank you for writing a review about the issues you experienced with your order. I completely understand why you would be frustrated and I look forward to helping.
We take our food quality very seriously and sincerely apologize that you received expired and damaged items in your orders. I will be looking into your account and reaching out with further details on your concern.
We look forward to working with you, Ken.
-The Nutrisystem Consumer Experience Team
Reviewed June 20, 2019
I've enjoyed most of the frozen food but struggled to stay on the diet for more than a couple of days. The pizzas tasted pretty good and the cinnamon rolls were good as well. My complaint with Nutrisystem is the way I'm charged for the a la carte items. I auto-enrolled for the discount offered but there is NO NOTICE sent that they are shipping another order. However, they will send daily email notices advertising their product. I've gone online to cancel and discovered I couldn't cancel online. I tried to call but they have East Coast hours and I live in Colorado. The last time this happened, I simply delayed the order for many weeks thinking I'd remember but alas, tonight I was unpleasantly surprised to see money missing from my bank account. It's not hard to auto-generate an email warning that money is leaving your account when the product you are purchasing is non- refundable.
Now I have a whole cooler's worth of food coming my way which I don't want. I'll accept responsibility for choosing the auto- enroll option but there is no reason not to just send an email saying your order will ship in 3 days, make changes now, or do nothing and your order will process as is, etc.. Tomorrow, when I can reach Nutrisystem, I will cancel and never order again. That I have to call and cancel when everything else is online is ridiculous and inconvenient. It's also a way for Nutrisystem to make money. I find it sneaky although I'm sure Nutrisystem would counter that it's very convenient for customers, it's not convenient for me and I can't fathom that I'm the first person to be frustrated with this system.
Hello Kat,
Thank you for taking the time to write your review. I am a member of the Consumer Experience Team at Nutrisystem and will be helping you out with your concern.
I completely understand your concern of the emails. At this time, our system is only set to remind you for the full auto-delivery orders. I will definitely be passing this along as a suggestion from you!
I will take a look at your account and see if there is anything I can offer to help improve your experience. While you have decided to stop the Auto-Orders, I want to ensure that you end on a positive experience. I will reach out soon!
I look forward to working with you.
-the Nutrisystem Consumer Experience Team
Reviewed June 20, 2019
I'm just starting the Nutrisystem program and signed up for the Uniquely Yours menu. I have not eaten the food yet as my food just arrived today. I'm excited to begin and also add my own meals. I gave 3 stars because it took 29 minutes on hold before speaking to customer service (I took a screenshot of the timestamp, I was so annoyed). The other reviews are accurate when they say to expect a long wait. It's awful that you have to wait more than 29 minutes to speak with someone. Nevertheless, once I spoke with customer service the young man was very nice and resolved me issue. I'll update in regards to how the food taste and my success on the program (fingers crossed).
Hello Ona,
Thank you for sharing your experience and welcome to the program! We are very sorry for your recent hold time. Currently we are experiencing unusually high call volume. We understand that this may be frustrating and that you may have other things to accomplish. Please know that we are working diligently to assist all customers’ needs in a timely and effective manner. We greatly appreciate your patience and again apologize for any inconvenience. We are happy to hear that you were able to get further assistance with your concern once connected with a representative.
We wish you the best of luck with your program, Ona! Have a wonderful day!
-The Nutrisystem Consumer Experience Team
Reviewed June 19, 2019
I’ve had problems with linking NuMi to my account for ordering purposes. I’ve spoken to several of your support personnel who insisted they had fixed the issue, but I still couldn’t order from my NuMi app. Yesterday I spoke to a different person who was able to identify the underlying issue and notified the appropriate party for corrective action. Today I received an email stating I should be able to complete the link. I had to change my password, but was able to place my order successfully. I appreciate the support person who fixed a multi months-long problem. Thank you.
Also, I have been on Nutrisystem since 9/26/18, I’ve lost 64 lbs and I’m very happy with the whole experience. I get some incredibly positive reactions to the new me. First time in my life I’ve had such a positive experience that is easy and the majority of the food products are very good. When asked how I did it, I tell them Nutrisystem.
Hello Diane,
Thank you so much for the positive review! We are very sorry to hear about the trouble you had with NuMi, however, it is great to hear that a representative was able to resolve this for you. We greatly appreciate you you taking the time to share your experience with us. We hope you have a wonderful rest of your day!
-The Nutrisystem Consumer Experience Team
Reviewed June 19, 2019
FedEx delivered my order to a camping RV. One of the boxes was stolen. I cannot start my diet while missing one box. I need to find out what to do next. I have contacted FedEx but am getting nowhere. The box that is missing is the cardboard box. I got the Styrofoam box.
Hi Charlotte,
I am a member of the Consumer Experience team. We are so sorry to hear that your box was stolen!
We are happy to look into this so you and will reach out shortly.
We look forward to working with you, Charlotte.
-The Nutrisystem Consumer Experience Team
Reviewed June 18, 2019
I paid for a 28 day program but month two they only sent 20 days of food. They say you have to make your own food the other days. I want a refund or my missing items since I signed and paid for 28 days of food.
Hi Martin,
Thank you for reaching out with your review. We are sorry for the confusion when you signed up online regarding the FLEX meals.
The plan covers 28 days. We send you 20 items in each category since you will be flexing some of your meals. You will be Flexing 2 breakfasts, 2 lunches, 2 dinners and 2 evening snacks per week. This is where you are not using a Nutrisystem entree but instead making something on your own. You will be spreading out these meals. For example...Monday flex breakfast, Tues flex lunch, Wed flex dinner and Thurs flex snack.
I will be looking into your account and reaching out soon. Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed June 17, 2019
Food is poor. Loaded with carbs. Some of the food provided wouldn't even be fed to a dog. Trick is to get under 1100 calories a day. Read the fine print, you must order two months worth minimum or you are slapped with a $125 cancellation fee. This part is not highlighted when you order. NOT EVEN SURE IF THIS IS LEGAL, will be contacting my lawyer. I was on this diet for 3 weeks, lost 2 pounds.
When I first called to get information on the diet, the price was automatically manipulated and increased on the website. I had to call and complain to get back to original price as advertised. When i called to cancel, I asked for them to do nothing until I called back, they still tacked on the $125. All in all, a very poor experience and would never recommend to anyone. Poor food, poor service.
Hello Luz,
Thank you for taking the time to share your experience! I am a member of the Nutrisystem Consumer Experience Team, and I just wanted to reach out to assist with your concerns.
I'm sorry to hear you did not enjoy the meals or lose as much as you had wanted to, I know that can be frustrating. We do recommend about 1200 calories a day on the standard program for women for the best weight loss, but everyone loses a bit differently so it can take some time for the body to adjust to a new diet. I'd be glad to review the plan in more detail with you if you do have meals left over that you'd like to use. The program does meet the American Diabetes Association guidelines for nutrition and Nutrisystem focuses on the use of carbohydrates low on the Glycemic index that break down slower to help stabilize blood sugar and help keep you feeling full. I do have a list of the items lower in carbs though if customers need an even further reduced carbohydrate diet.
My apologies if the details of the auto-delivery program was not made clear. Customers who sign up with the auto-delivery option receive a discount off the one-time order price, so we just ask that they receive at least two orders. If individuals would like to cancel their plan before the second order, we charge a standard $125 fee as outlined in the Terms and Conditions shared before submitting the order. I certainly appreciate the feedback on making those details more apparent though, and I will be sure to share your input with the appropriate team.
I'll be looking into your concern in more detail and reaching out soon. I look forward to helping you further and hope you have a nice weekend, Luz!
- The Nutrisystem Consumer Experience Team
Reviewed June 17, 2019
Customer Service Returns is very unprofessional. I called within the 14 days (mid Feb) for a full refund. I received the return authorization. I became sick and the a family member had surgery. The mailing label expired, so I called to receive another one. A representative emailed me another mailing label. (If I did qualify for the refund, then why mail me another label.) I was misinformed.
When I called to check on the status of my refund, I was told it was too late and I could not receive a refund. I was told a mgr would call in 3 days. When I called back due to not receiving a call, the rep Tiffany told me the reason I did not receive a call was because I was not entitled to a refund. She also refused to transfer me to speak to a manager (second person who refused to transfer me). I had to tell her what was in the return box even though they had the return. Tiffany was rude and very unhelpful. Still waiting for refund which will be pennies on the dollar and a call. Would not recommended. Will never try them again.
Hello Michelle,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry to hear about the trouble you have experienced with your refund. I certainly understand how this may be frustrating, but would be happy to assist further.
We have a 30 day return policy where members can return non-frozen items within 30 days of their receipt. We are typically unable to accept returns after this time frame.
I will be looking into your account further and reaching out soon to see how I can help. I look to working with you!
Have a wonderful day, Michelle.
-The Nutrisystem Consumer Experience Team
Reviewed June 17, 2019
Why am I paying, what I consider too much, for this food only to have received the FIRST order and have 30% of the breakfast food packets missing? Can't get thru to talk to anyone and my emails go unanswered. If I can't get any answers within 48 hours I am canceling this plan for good. POOR POOR customer service for people that can't even count.
Hello Richard,
I am sorry to hear that there may be issues with your order and that you had a challenge reaching us by phone.
The first month contains 22 days of meals which include the meals sent in your Fresh Start Kit.Your second month consists of 20 breakfasts, 20 lunches, 20 dinners and 40 snacks as you mentioned. The Fresh Start Kit consists of 7 breakfasts, 7 lunches, 7 dinners and 7 snacks along with the box of 7 Fresh Start Shakes.
This is all set up to allow you to practice making healthy meals on your own or if you have an upcoming event, there is no need to worry about getting back-logged on your food. We understand that this can be stressful and nerve-racking to be forced to make healthy meals on your own. However, we want you to know that the Counseling team is here to help you navigate the waters!
If you are looking for any ideas on making your own meals, visit the Leaf at https://leaf.nutrisystem.com/. This is our blog where we post articles that offer tips and tricks for winning weight loss and recipes to help you learn how to make healthy meals and snacks that fit easily into your program.
A member of the Nutrisystem Consumer Experience Team will be in touch shortly to help look into the concerns surrounding your order. Please enjoy the rest of your evening, Richard!
The Nutrisystem Consumer Experience Team
Reviewed June 17, 2019
I receive updates with special every week, as I had done the program a year ago with very little success. I had wanted to try again, but could not afford the full cost. I looked for the best deal and it appeared to be the deal of the season - the 2 for 1. To find out the cost I was told for month one was just for month one and that I would be billed again the second month. Then you say no shipping cost, but charge $13 to handle the order - of course you handle it, how else does it go out?? So - I did not get two months for the price of one, I did not get the best price for the season, and then when I found out the truth now I am going to be billed $125. Yes - I found it after looking all over for that policy. Why not out it right on the front page with the billing and shipping info.?
Because you want to hid it and rip people like me off. I thought this was a true to the product and true to people company - I have learned differently. Be honest - be up front with what people are getting for their money, give more than 14 days to try products - I did not even start mine till Monday and it came on Thursday. So I lost 4 days right there. If it is a god product that does what it says - give people enough time to really try it. And lastly - don't be a scam company like a lot of the others. I am very upset and disappointed in this whole process and if I am not refunded at least the extra $125 extra fee - I will make sure everyone knows about the scam and to NOT use this product, as they do not stand behind it. Julie
Hi Julie,
I am a member of the Consumer Experience Team. Thank you for writing your review about the 2 for 1 promotion. I understand why you would feel frustrated and look forward to helping.
The 2 for 1 promotion is essentially a 50% auto-delivery discount. When you place a one-time one-month order you pay the full retail value and you are not eligible for additional discounts. If you enroll in an auto-delivery instead you receive a significant discount (such as 50% off) and you are expected to accept two orders for this reason. Since you are receiving two orders that are each 50% off you end up receiving two months of meals for the same price you would pay for a one-time one-month order. I apologize for any confusion surrounding this.
When you enroll in an auto-delivery you are expected to take two orders, but you are eligible for the Money Back Guarantee if you contact us to cancel within 14 days of the delivery of your first order. If you cancel after this period has ended and prior to receiving your second order there is a standard fee which is $125. Once you accept two orders there is no fee if you wish to cancel.
I will be looking into your account and reaching out with more details on your concern.
We look forward to working with you, Julie.
-The Nutrisystem Consumer Experience Team
Reviewed June 17, 2019
I don't like the flex plan...I want to discontinue after this month. I prefer the full program where all meals are given to me but too expensive for me. I don't want any future orders. Please discontinue my program after this month.
Hello Marguerite,
Thank you for taking the time to write your review. We are sorry to hear that you would like to cancel. We would be happy to take a look at your account and schedule a time for us to call out to you.
Please remember that when you sign up, online or over the phone, you will have two options. A one-time order at the full retail value or you can choose the discounted rate. The second option will require you to take two shipments in order to retain the discount received as we cannot extend this to a one-time order. If you sign up for the discounted rate and discontinue prior to a second shipment, you are subject to the $125.00 fee. All that we ask to keep this discount is to accept two shipments.
We do have a 14-day Money Back Guarantee. You will have 2 weeks from the time the package arrives at your door to try out the product and see if it is the program for you. In this case, we can cancel the plan, waive the cancellation fee, and provide you a label to send back the foods. You will receive a full refund minus the cost of the label, about $20.
I will reach out with the options you have available soon.
-the Nutrisystem Consumer Experience Team
Reviewed June 16, 2019
Cancelled second delivery. Food gave me terrible heartburn. Doctor said it was probably the soy. Was charged $125.00 but was told on the phone when I cancelled would be reimbursed. Yesterday was told, "Sorry, you won't get refunded!! Not happy at all and will be telling friends on facebook and anyone else not to sign up for this program. Believe me. Food was not worth $400.0!!
Hello Debby,
Thank you for reaching out with your review. I am sorry to hear about your experience on the plan and when calling in for assistance. I will be looking into your account and reaching out soon.
Hope you have a great day!
The Nutrisystem Consumer Experience Team
Reviewed June 16, 2019
Joan cleared up many things for me. She was patient, friendly and informative. Gave me many personal informative tidbits to help me enjoy being on Nutrisystem. She didn't make me feel that I was usurping her time and I did not feel rushed. Thank you.
Hi Jennifer,
Thank you so much for the positive review! We are so happy to hear that Joan was able to help you with your program. We will be forwarding this feedback on to her supervisor. We wish you the best of luck with your plan and hope you have a wonderful day!
-The Nutrisystem Consumer Experience Team
Reviewed June 16, 2019
Followed the plan as stated and told to. Didn’t have anything not on the plan except when I went low - glucose required. Very disgusted on the responses I got. You didn’t follow the smart protein grocery guide or what I was suppose to eat. Hard not to when I ate the same thing (salad, vegetables, nuts fat free yogurt). So how about I just eat what is sent and water would that make your people happy - very unprofessional, staying and accusing a person of not following the plan and that is why they didn’t lose. Thanks, Shannon.
Hi Shannon,
Thank you for reaching out with your review. I am so sorry to hear that you were not happy with your weight loss or service when you called in for assistance. I apologize if you feel the counselor was being unprofessional, we always check how a client is following the plan. At times, it is a very simple fix that can help with getting your weight loss moving in the right direction.
I will be looking into your account and contacting you soon.
-The Nutrisystem Consumer Experience Team
Reviewed June 15, 2019
I recently asked what the difference is between Nutrisystem frozen dinners ex. turkey medallions & vegetables and the ones from other brands like Weight Watchers or Lean cuisine. What I got was a standard reply explaining what Nutrisystem offers and NOTHING of what I questioned. That tells me some of your meals are no different than others since you avoided to answer my question and for that reason I will not be joining Nutrisystem.
Hello Elyce,
Thank you for taking the time to write your review. I am a member of the Consumer Experience Team at Nutrisystem and would be happy to provide information regarding our program.
The Nutrisystem weight loss program and all of the diet food choices are based on the science of the Glycemic Index, which measures the quality of carbohydrates and how they impact your blood sugar levels.
Carbohydrates that break down slowly encourage stable blood sugar levels so they rate well or “low” on the Glycemic Index. The slow and steady breakdown also produces a greater feeling of fullness. Carbs that break down too quickly cause your insulin levels to spike, and high insulin levels can cause your body to store fat. These “bad carbs” are given higher-glycemic values and most often leave you hungry soon after a meal. So if you’re looking to lose weight, you should stay away from “bad carbs” and instead, seek to incorporate more “good carbs” with low-glycemic values into your diet to help keep your blood sugar levels stable and your appetite in check. With the recommended combination of fresh grocery items and the Nutrisystem® entrees and snacks, we do the work for you.
With other weight loss programs, more work is required and often, there is not as much guidance. This is especially true with DIY plans, like Lean Cuisine.
I will reach out privately to see if there are any other questions that I can answer for you!
-the Nutrisystem Consumer Experience Team
Reviewed June 13, 2019
When I signed up I received 28 days of food. When the reorder came it had 20 days of food. When I inquired, Nutrisystem said that people wanted to do flex meals 2x per week and that is why you get 20 days and not 28. I said the price is the same on the re-order so why should I be charge the same for 8 days less of food. They said that is the new way they do it. Very misleading... I cancelled after the first re-order.... Too bad as I would have stayed on program longer if they gave 28 days of food on the re-order since they were charging the same price.
Hello Peter,
Thank you for reaching out to share your feedback. I am a member of the Consumer Experience Team at Nutrisystem,and I just wanted to reach out to address your concerns.
I apologize if you received less meals than you expected on your program. As outlined on our How It Works page, we include Flex Meals as part of the plan to give customers the opportunity to eat out with friends and family or try new recipes. Our goal is not only make weight loss more convenient, but we also want to give our customers the tools they need to be able to do things on their own once they reach their goals. We also found many of our members were looking for a bit more flexibility on the program. Customers start using the Flex Meals the second week on their plan. I will be sure to share your feedback on making that information more apparent though, Peter.
I will be looking into your account in more detail and reaching out soon. I look forward to speaking with you and hope you have a great week!
- The Nutrisystem Consumer Experience Team
Reviewed June 13, 2019
I called and spoke to a counselor today about gaining weight while on Nutrisystem. I was informed that I wasn't eating enough food. Turns out that I wasn't eating the three required power fuels and the one smart carb daily. I was also reminded to go online and pick the foods I want sent monthly. Who doesn't like to be told to eat more food? I feel like I can get back on track now!
Hi Connie,
Thank you for reaching out with your review. I am so happy to hear about the service you received when calling in for assistance. Glad our counselor was able to get you back on track.
Hope you have a great day and best of luck!
The Nutrisystem Consumer Experience Team
Reviewed June 13, 2019
Canceling. I tried the food and would wake up in the middle of the night and be dying of thirst. I need more fat. I am going to do Atkins which I have done before and it worked great. Even my cholesterol, etc. went down.
Hi Kathryn,
I am a member of the Nutrisystem Consumer Experience Team. I am very sorry to hear about your experience on the program. I certainly understand how this may be frustrating and look forward to assisting your further.
I will be looking into your account and reaching out soon to see how I can help. I look forward to speaking with you!
-The Nutrisystem Consumer Experience Team
Reviewed June 13, 2019
Quality of food - very good; success - positive; trying to cancel plan when ready to do so - frustrating. It seems NS intentionally makes it difficult to stop the program. After participating with positive results, that leaves a "bad taste" in the end.
Hi Mary,
Thank you for reaching out with your review. We are so happy to hear about your experience on the program with your weight loss.
We would like to apologize if you had a difficult time reaching us to stop the program. Please let us know if you need any assistance with your account.
Hope you have a great day!
The Nutrisystem Consumer Experience Team
Reviewed June 12, 2019
I decided to cancel my membership when I found it impossible to reach a representative. I found a PIECE OF PLASTIC in the Spinach pretzel lunch and was not able to get through to the # I was given on chat. So disappointed.
Hello Sheryl,
Thanks for taking the time to share your experience. I am member of the Nutrisystem Consumer Experience Team that will be working with you regarding your concerns. I understand how frustrating it must be to not reach us as easily as you would like and apologize for the inconvenience.
I am sorry to hear that you found a piece of plastic in your lunch entree. Nutrisystem takes the quality of our entrees seriously and will be following up with you regarding how to resolve your issues and concerns. I will review your account and reach out to you shortly. Please enjoy the rest of your day Sheryl.
The Nutrisystem Consumer Experience Team
Reviewed June 12, 2019
I have been patient waiting for my credit! Did everything I was told! You want your money up front. Where is mine! Please send. I will not recommend Nutrisystem to anyone!!! Very poor company!!!! Please return or will take further steps!!!!
Hi Carol,
Thank you for writing your review about your refund, we are so very sorry to hear that you have not received this yet. I understand how frustrating this may be and we look forward to helping you.
I will be looking into your account and reaching out.
We look forward to working with you, Carol.
-The Nutrisystem Consumer Experience Team
Reviewed June 12, 2019
Delivery was fast and the food tasted fine but, unfortunately, the program just didn't seem to work for me. I want to commend the Customer Service Department. When I decided that I needed to cancel my account, I dreaded making the call because I was anticipating a "hard sell" to convince me not to cancel. That didn't happen. The representative was kind and caring and offered to let me speak to a counselor if I wanted to do so but did not pressure me in any way and I am beyond grateful for the attitude that was displayed toward me. He assured me that I would have access to a counselor for six months if I felt that I wanted to talk to one of them, which made me feel that Nutrisystem really does care about its clients.
Hi Sandra,
Thank you very much for taking the time to share your experience. We are so sorry to hear that the plan did not work out for you.
We would be happy to have a counselor call out to you, if you would like to review the plan in more detail.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed June 11, 2019
Absolutely love it! It is such an easy program to follow. The food is amazing. I have very seldom gotten hungry on this plan so far. Actually, I look forward to every meal. I was so afraid the shakes would be terrible, but to my amazement, they are delicious. Thanks, Nutrisystem.
Hi Annette,
Welcome to the program! Thank you very much for taking the time to share your experience.
We are so happy to hear how much you are enjoying the plan. Please don't hesitate to reach out if you have any questions!
We wish you the best of luck, Annette!
-The Nutrisystem Consumer Experience Team
Reviewed June 10, 2019
I’ve been on Nutrisystem for one month and wanted to cancel my order, I call their customer service line and it took forever to find the right menu to go to. I got to a customer service representative and he was horrible. I told him I wanted to cancel my order and he said that he would check on my order status and I told him I cancel my order online but just wanted to make it was cancel and he immediately sent me to a different line without before I can say anything else. I would not recommend Nutrisystem to anyone, horrible customer service experience. They need to retrain their people on customer relations. Also, they offer 50% but there is a catch, if you cancel after 1 month Nutrisystem will charge you $150 cancellation fees. DO NOT SIGN UP.
Hello Nivanh,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to share your experience. I am very sorry to hear about the trouble you had cancelling your order. I certainly understand how this may be frustrating and would be happy to assist you further.
With our four week plans, we offer both one-time and auto-delivery ordering options. With our auto-delivery option, members receive a discount off the full retail value of the package for agreeing to receive at least two orders. If discontinuing auto-delivery prior to receiving the second order, we do have a standard fee of $125 due to the auto-delivery discounts received on the first order. I am very sorry for this confusion and any inconvenience caused.
I will be looking into your account further and will reach out soon to see how I can help. I look forward to working with you and hope you have a great day, Nivanh.
-The Nutrisystem Consumer Experience
Original Review: June 9, 2019
Very difficult to cancel the plan. You cannot do it online, you must call. When I finally got through to someone, she attempted to make it a very difficult experience. I asked to speak with a supervisor finally. After a 6 minute wait, I spoke with a supervisor who denied her representative was trying to make it difficult. She finally canceled my plan and gave me a confirmation number.
Hi Tina-Marie,
Thank you for reaching out with your review. I am so sorry to hear about the service you received when calling in for assistance. I will be looking into your account and reaching out soon to assist.
Hope you have a great day!
The Nutrisystem Consumer Experience Team
Reviewed June 9, 2019
Sending the 3 missing snacks is fine; doesn't matter what you choose; the snacks were all acceptable. However, I wish to cancel my account because the dinner canned items were not digestible. ~ two hours after eating the canned beans (TWICE) I became ill and vomited everything up. Rest of the food was fine. I do resent having to pay another $125 to you just to cancel. I hope you understand. Gaile
Hi Gaile,
I am a member of the Consumer Experience Team. Thank you for writing your review about your missing snacks, the issues you experienced with some of the dinners, and the auto-delivery policy. I completely understand why you would be feeling a bit frustrated and I look forward to helping you.
When you enroll in an auto-delivery you receive a significant discount off of the one-time order cost and for this reason we ask that you take two orders. If you cancel your program within 14 days of receiving your first order then you have the option to take advantage of the Money Back Guarantee. If you cancel after this period has ended and prior to accepting a second order there is a standard fee which is $125. Once you accept a second order there is no fee if you wish to cancel. We apologize if you were unaware of these terms.
Our plans can be customized and so you can pick your menu for your second order if there were items in your very first order that you did no enjoy. We typically can send courtesy replacements as well if you receive anything in your first order that you really cannot eat.
I will be looking into this further and reaching out with more details on your concern.
We look forward to working with you, Gaile.
-The Nutrisystem Consumer Experience Team
Reviewed June 8, 2019
It is too early to say much. On second week only. Was happy I called in to speak with a contact. Should be on a diabetic plan which I believed I said on day 1, had me as a pre diab!!! Hope you can update my choices. Love the food. Choices too!!!
Hi Kathleen,
Thank you for reaching out with your review. We are so happy to hear that you are enjoying the food. Your plan has been changed over to the Diabetic Program however, you will not notice many changes with the menu. All of our entrees are Diabetic friendly except for the Chocolate Brownie Sundae. The main difference will be the Daily Tracker and how you organize your day. Also, the Fresh Start kit is not part of the Diabetic program.
If you have any questions regarding your plan, please give us a call. Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed June 8, 2019
I am very happy I lost 6 pounds my first week which ended on June 5, but can not write in my Numi app. I just started exercise my self to improve results for the next week (Wednesday 12 ends my 2nd week). Note: please remove from my 2nd delivery (package), for next month, the BBQ rounds, granola cereal, and the hamburgers.
Hello Linda,
Thank you for taking the time to write your review. I am a member of the Consumer Experience Team at Nutrisystem. Congrats on your weight loss so far!
I would be happy to reach out to discuss your concerns and help you get NuMi working. I will reach out privately with my hours.
I look forward to speaking with you!
The Nutrisystem Consumer Experience Team
Reviewed June 7, 2019
I placed an order for a Fresh Start Kit. Instead, I received 7 breakfasts, lunches and dinners in a generic brown shipping box. There was no “kit”. Additionally, I did not receive the Fresh Shakes and Nutrisystem snacks or program materials that come with the kit. Simply put, this was not a kit. I did an online chat with a rep who is sending out the missing items but it will take 4-10 days to arrive. I’m most disappointed in the lack of the actual kit box that keeps things organized, as well as the missing items. Don’t claim you’re shipping me a “kit” when it appears just like every other a la carte order. I would prefer to return this erroneous order and just have them ship me the actual kit that is pictured, that I ordered and paid for.
Hello Dionne,
Thank you for taking a moment to leave your feedback! I am a representative from the Nutrisystem Consumer Experience Team, and I just wanted to reach out to assist with your concerns.
I am sorry to hear your order arrived incomplete or missing items, I know that can be disappointing.We appreciate you bringing this to our attention and will be sure to forward your concern to our Quality Assurance Team.
I will be looking into your account in more detail and reaching out soon for further assistance. I look forward to assist you and hope you have a great week, Dionne!
- The Nutrisystem Consumer Experience Team
Original Review: June 7, 2019
If there was an option for a zero rating that if what I would have done! Beware of this company! I signed up for Nutrisystem and was not aware that I "Had" to have 2 months worth of food delivered for auto delivery (they said it is somewhere in their fine print which the website is confusing as hell when you try to sign up). The first month was auto delivery and then I purchased a la carte. I have purchased over $800 worth of food, but yet I can't cancel unless I want to pay another $125 or do another auto delivery shipment. This company doesn't care that you purchased more food a different way, they want to screw you over by forcing you to pay more on the auto delivery or pay to get out.
When I called to cancel I asked for the supervisor or a manager and he said there is no one I can speak with, he said that I could either pay the $125 or have another auto delivery. I said I don't authorize the payments but that clearly doesn't matter to them. It clearly doesn't matter that I have spent more then $800 with that company. If I would have done the auto delivery it would have cost me less. This company is a scam and horrible! Do not sign up with them. I wish I would have read the forums on how crappy their contract was because I would have never signed up.
Hi Sarah,
I am a member of the Nutrisystem Consumer Experience Team. I am very sorry for any confusion about our auto-delivery program. I certainly understand how this may be frustrating, but I look forward to assisting you further.
We offer both one-time and auto-delivery ordering options. With our auto-delivery option, members receive a discount off the full retail value of the package for agreeing to receive at least two orders. If discontinuing auto-delivery prior to receiving the second auto-delivery order, we do have a standard fee of $125 due to the auto-delivery discounts received on the first order.
I sincerely apologize again for any confusion or inconvenience caused. I will be reaching out to you soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed June 3, 2019
I live in New York and London equally and I really wish I could get Nutrisystem in the UK as I find it really good and not difficult to manage at all. If they make any mistakes they rectify them immediately and will change anything you wish. It also makes life very easy if you are busy not having to cook.
Hi Susan,
Thank you for reaching out with your review. We are so happy to hear how much you are enjoying the program. We appreciate your feedback and will pass it on.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed June 3, 2019
By the time I was able to get through to speak to a human, my frustration level was sky high. Robert answered all my questions and helped me to understand the program more. I still have questions which I will deal with later. I thank Robert so much for helping me and being so patient.
Hi Sandra,
Thank you for reaching out with your review. We are so sorry to hear about the wait time when you called in for assistance. We appreciate you taking the time to let us know about Robert's service and will be passing this on to his supervisor.
Hope you have a great day.
The Nutrisystem Consumer Experience Team
Reviewed June 3, 2019
I extended my delivery date by the deadline and when I called to see why the change was ignored I was told I didn’t contact y’all by the deadline. I will say it was the day before the last day I could cancel. I wanted the shipment just not at that time. I was the customer who got it ready to send back the day after I received it and had to take it to FedEx.
Hi Kay,
Thanks for taking the time to reach out to us about your experience regarding your order. I understand how frustrating it must have been to have an order ship out unexpectedly.
As a member of the Nutrisystem Consumer Experience Team, I will be looking into your issue and following up with you shortly. I look forward to working with you to help address your concerns. Please enjoy your evening Kay.
The Nutrisystem Consumer Experience Team
Reviewed June 3, 2019
I ordered the $100 meal deals. A few of items were good, but mostly received turkey sausage and egg muffins. I do not care for them, as when I open packaging, the muffin is broken on most of them. I am disappointed and wish I would not have ordered from Nutrisystem. It is so hard to lose weight. How about a refund.
Hello Darlene,
We are sorry to hear that you didn't enjoy some of the breakfasts and had some broken items.
We are more than happy to help with this and will be reaching out shortly.
We look forward to helping, Darlene!
-The Nutrisystem Consumer Experience Team
Reviewed June 3, 2019
This is my first experience and I'll have to say that I am disappointed because my order was incorrect. It was missing the instructions and a second box. I called Customer service and they were responsive and I am now being taken care of. I am looking forward to starting this correctly.
Hi Natasha,
I am a member of the Consumer Experience Team. Thank for your writing your review about the issues with your order. I completely understand why you would feel frustrated and look forward to helping.
I will be looking into your account and reaching out with further details on your concern.
Welcome to the program, by the way! We look forward to working with you and improving your experience, Natasha.
-The Nutrisystem Consumer Experience Team
Reviewed June 2, 2019
Overall the food was good. I really liked the breakfast items like the waffles, egg sandwich and chocolate muffins. I will continue to order those. I also like the lunch bars. Tasty and fulfilling. I only ended up ordering for dinner the meatloaf and hamburger sandwiches. Also the pizzas. The other foods did not look appetizing. The snacks were delicious and there is a lot of selections. The popcorn was so good and very sad to see it is not on the menu. I want to order more so I hope it comes back. Also the ice cream sandwiches, chocolate chip cookies, honey mustard pretzels and cheese puffs are also tasty. I will continue to order these items when they go on sale.
Regarding the shipping, the packaging is awful especially the frozen foods coming in that terrible Styrofoam. It is horribly messy when you open the box. There were always small pieces of Styrofoam sticking to the food and I pieces of grass or whatever it was but it was disgusting. As I would put the frozen foods in the freezer all this junk from the box was getting into the freezer. It was awful. Also there were several times that the waffles were crushed and had to ask for a new shipment. The frozen foods only last a short time before getting freezer burn. Very disappointing. The only food that lasts longer are the ones in the boxes.
The boxes that contain non frozen items are way too big. Those need to be downsized. It is a waste of cardboard and we have a lot to cut up for recycling. I recently ordered some snacks and the box was twice the size as it should have been. Please look into better options and downsizing the boxing for food. Again the Styrofoam boxes are terrible and messy. I will be also posting these comments on Facebook. Thank you.
Hi Dawn,
Welcome to the program! We are so happy to hear how much you are enjoying the plan. Please keep us posted on your continued progress.
-The Nutrisystem Consumer Experience Team
Original Review: June 1, 2019
I’ve been on and off your program for a sometime. The first time I stuck to the plan and lost 28 pounds, but then experienced some major life changes and let myself gain it all back. In November 2018 I decided to go back on Nutrisystem. In an effort to save a little money the sale rep suggested I go on the women plan which would require me add a couple snacks a day on my own which I was okay with. When I received my meals it seemed your quality control had slipped big time, for example, 3 of 4 turkey sausage pizzas had little to no topping on them, turkey medallions was blobbed together with the potatoes. Just to name a couple. Then unlike the first time on the plan, your customer service was nearly nonexistent, forever on hold and not responsive to emails except to send me an email and rather than calling me they canceled my plan? So after several attempts I gave up. Your customer service used to be phenomenal, now....
I recently decided to give you another try, so I called and spoke to someone in sales. Amazing how I was not put on hold when selecting the option to purchase your product, but god forbid you need help! So I received my shipment of dry goods on Friday and my frozen items today. Not only did I not receive all of my items, some of the items are things I didn’t order. So to confirm I didn’t overlook something I inventoried and compared to the shipping receipt. Not only did I confirm that I in fact did not receive everything, but also discovered that you have also cut the number of meal shipped with the plan.
Thinking something was wrong I was forced to undertake the daunting painful drill of contacting customer service. You know the one with the automated menu bigger than any bank or credit card company. So after playing the hold game for 45 mins I selected the option for a callback then carried my phone in hand for the next 90 minutes so as not to miss the call I received from peachy not so friendly or helpful rep. Your rep confirmed my suspicions about the number of meals with the plan. She informed me that plans were recently changed and now only provide 20 days of meals and now require that me/we are required to flex 10 days/30 for more money. What?
So without offering any suggestions or alternatives she asked if I wanted to cancel and offered to send me a shipping label to return my order. Not at all the customer service you once had. I would like not to flex for the month or two so I can focus on weight loss and following the plan. After that began adding flex meals on my own. I spent this past week gearing up for success only to find myself here writing a review and searching the web for alternatives.. It would be great to hear from someone from Nutrisystem.
Hello Mike,
Thank you for taking the time to write your review. I am a member of the Consumer Experience Team with Nutrisystem and I would be happy to help you with your concerns. I apologize that you had trouble getting in contact with us then had less than stellar assistance.
Our program is configured to leave out 6 breakfasts, 6 lunches, 6 dinners, and 12 snacks for the month (8 breakfasts, 8 lunches, 8 dinners, and 16 snacks in your 2nd and subsequent orders). This will allow you to practice making healthy meals on your own or if you have an upcoming event, there is no need to worry about getting back-logged on your food.
We understand that this may not be the best starting point for some members so we do have alternatives to offer. They should have been reviewed and I am sorry that they were not. I will loo into your account and prepare a few options for you and reach back out privately to go over them. We can see which will fit your lifestyle best to get you back on track!
I look forward to speaking with you, Mike.
-the Nutrisystem Consumer Experience Team
Reviewed June 1, 2019
The customer service department replied to my email in a timely fashion. They applied the code for free snacks that I forgot to add in my first order. The snacks arrived shortly thereafter. I love getting the emails stating when packages are shipped.
Hi Cyndi,
Thank you for reaching out with your review. We are so happy to hear that your concern was addressed quickly. Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed May 30, 2019
Good start for weight loss, very easy to follow. Never at a loss for something to eat. After a successful experience in major loss (45 #) program lacked the flexibility to meet my needs. The promotional pricing for new customers, not available to existing clients was annoying. I would remain a customer if it was easier to drop in and out and greater flexibility in scheduling orders. Program was helpful and necessary.
Hi Richard,
Thank you for reaching out with your review. We are so happy to hear how well you did on the program and appreciate your feedback on the flexibility.
We would suggest reaching out to a Program Specialist, they would be happy to go over all the latest promotions with you if you would like to join the plan again.
Hope you have a great day!
The Nutrisystem Consumer Experience Team
Reviewed May 30, 2019
Cancel my subscription, I didn’t lose an ounce, I would like a refund. I don’t eat beans & rice, I can’t eat any of the snack bars, too hard. I dislike most of the food you sent me. Please send me a refund.
Hi M.Kathleen,
Thank you for reaching out with your review. I am sorry to hear that you did not have success on the plan and would be happy to assist.
I will be looking into your account and reaching out soon.
-Nutrisystem Consumer Experience Team
Reviewed May 30, 2019
I was looking forward to start the program and was very hopeful to reach the lost of weight that you claimed in ALL your advertisements... At the end of the 7 days my weight loss was: 1 LB.... You figure I did stick to the program to a "T". Very disappointed, and I do not think I will recommend it.
Hello Michele,
Thank you for taking the time to leave your feedback! I am a member of the Nutrisystem Consumer Experience Team, and I just wanted to reach out to discuss your concerns.
I'm sorry to hear you did not lose the weight you had wanted to, I know that can be frustrating. Though customers can lose up to 13 pounds in the first month of their 4 week program, some may lose more and some may lose less. Weight loss can be a tricky thing since everyone loses differently due to a number of factors such as weight loss goals, previous eating habits, gender, age, and even sleeping patters. It can also take the body some time to adjust to a new diet before any weight loss shows as well.
I will be reaching out soon after reviewing your account in more detail. I look forward to assisting with your concern and hope you have a great week, Michele!
- The Nutrisystem Consumer Experience Team
Reviewed May 30, 2019
Thank you so much for getting back on my question about being able to use liquid IV. I see I need to decided if Its worth using it in place of 2 extras. I think it’s not.??? You we’re very quick in responding and I’m loving the results with Nutrisytem.
Hi Tina,
Thanks for sending in your review. We are happy to hear that your question was answered quickly. Please keep us posted on your continued success with the plan.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed May 29, 2019
Just started the program 3 days ago. So far I have lost 4lbs. My goal is to lose 30lbs so my feet don’t bother me as much. I’ve been exercising but unable to lose any weight because of my food intake. This is really helping me. I plan on sticking to this plan as well as my husband. My husband also is on the plan and he has the same goal of losing st least 30lbs.
Hi Laura,
Welcome to the program! Thank you for taking the time to send in your review. We are so happy to hear about your success on the plan so far!
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed May 29, 2019
I've had excellent results with my 75 days on Nutrisystem. I would heartily recommend Nutrisystem as a healthy, easy to follow diet with weight loss that shows, a total of 18 pounds - gone! I will miss the ease of not having to think about or prepare my next meal but feel it's time to be on my own. Thank you Nutrisystem for all that has been accomplished. Linda
Hi Linda
Thanks for sharing your experience! We are so happy to hear about your success on the plan.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed May 29, 2019
I am so unhappy with Nutrisystem, I called after giving a fair chance of tasting most of the meals, I believe I had one week left. The food looks nothing like the pics and the taste was simply not good. There were a few times that I was literally sick to my stomach and also a few where I just threw the food away. I called on the third week to cancel the next shipment and was informed that I would still be charged 125.00. Imagine that, the food made me sick and I STILL need to pay! This is UNACCEPTABLE!! I got charged and of course called my bank and disputed the charges. This company has Lawyers that will take the time to put a package together and send it to your bank to dispute your dispute!!
This is a SCAM, STAY AWAY from this company. If the food tasted great I would gladly have stayed on the program even though you can get the SAME food from your frozen food dept Low calorie meals. Do yourself a favor, cook your own low calorie meals and stay clear of this money hungry company that will literally ARGUE with you on the phone when you state that the food was not tasty and it made me sick. They were rude asking me if I heated it up correctly and if I followed the program... super condescending if you ask me. NEVER AGAIN.
Hi Mirta,
Thanks for taking the time to share your experience on our program. I am sorry to hear that you didn't enjoy the meals and that you didn't feel well after eating some of the meals. As a member of the Nutrisystem Consumer Experience team, I will look into your concerns regarding discontinuing the program and help you clarify the Terms and Conditions of our program.
Typically, when a client reports that they are having an issue when eating the meals, it is suggested to speak to a Counselor to help troubleshoot the issue. In regards to our terms at sign-up, when you signed up for your 4 week shipment, you were given a special discount off of the retail value of the package. We are unable to extend this discount if you only take one package which is where the cancellation fee comes in. The cost of which is $125. All that we ask to keep this discount is to accept two shipments.
However, we do have a 14-day Money Back Guarantee. You have 2 weeks from the time the package arrives at your door to try out the product and see if it is the program for you. If not, simply call us within those first 14 days to cancel the program. We will waive the cancellation fee and provide you a label to send back the foods. You will receive a full refund minus the cost of the label, about $20.
If you choose to not accept a second package and want to keep the first package, you can cancel, but you would incur the cancellation charge of $125. Once you have accepted a second package which fulfills your 2 shipment minimum, you are able to discontinue the program without incurring any additional fees.
I will review your account and will be in touch soon to help address your concerns. Please enjoy your evening Mirta.
Reviewed May 29, 2019
I tried this plan out, but did not like the food. They advertised a 14 day money back guarantee. When I called to cancel the plan and return the items, the rep got rude when I refused to stay on the plan. I returned the items well within the 14 days, but they are refusing to issue a refund. They are a bunch of scammers! They received the return on 4/12/19 and still has not issued a refund and actually disputing the case. Don't waste your money. They now have the product and my money. UNBELIEVABLE!
Hello Joann,
I am a member of the Consumer Experience team and I am so sorry to hear about your experience with discontinuing the plan.
We are happy to take a look at your account for any refunds owed and see what may have happened.
I will reach out shortly to help and look forward to improving your experience!
-The Nutrisystem Consumer Experience Team
Reviewed May 29, 2019
Thank you so much for finally responding to my complaint and I am greatly appreciative of your refund gesture. More importantly, or at least equally important to me, is your instruction on how to take advantage of the "free" rewards in the future. Your explanation of how to do it in the future is FAR MORE CLEAR than what the instructions are in the "free" promos. So, I'm very happy with the ultimate response and resolution of my complaint; I'm not so happy with the time it took to get the response and the fact there was no clear instructions on how to redeem the "free" promotion in the first place. I think the problem was in the fact I already had an order in place, so when I went to the purchase page expecting to find a box to insert the promo code, there was nothing except the credit card info already in place for the prior order. Now I know to go to the add-on section and edit it there. We'll see next time. Regardless, thanks for helping out this time.
Hi Gary,
Thank you for reaching out with your review. We are so happy to hear that one of our representatives was able to assist.
Best of luck with the plan!
-The Nutrisystem Consumer Experience Team
Original Review: May 29, 2019
For the last 3 months I have been unable to raise the number of popcorn I ordered due to supply issues. Also items I have liked are taken off the menu or substitutions are made. I am tired of not getting items I want. Coffee cake is NOT Lemon Cake; Pancakes are NOT waffles... previous reviewers warned about limitations of popular items and substitutions but I thought the popcorn issue would have been resolved after 3 months. I am pausing my order for several months and will check back to see what the status is. A well managed food supply company would not have these issues.
Hello Deborah,
Thank you for taking the time to leave your feedback. I am a member of the Consumer Experience Team here at Nutrisystem, and I wanted to reach out to help with your concerns.
I apologize that one of your favorite snacks has not been available. We are working on bringing the popcorn items back as we understand many customers enjoy those snacks. At times we do reformulate an item or change the packaging, so it can take a couple months before it is available again. I understand your frustration though and apologize for any inconvenience.
If customers ever receive substitutions that they are not happy with, they can certainly contact us for replacements. We do try to include a warning on the website when items are low in stock in case they would like to edit their menu to include a different item.
I will be looking into your concern in more detail and reaching out soon. I look forward to working with you on this matter and hope you have a great weekend, Deborah!
- The Nutrisystem Consumer Experience Team
Reviewed May 29, 2019
I've been on the program for just over a month and so far so good as far as the food and weight loss go. That’s where it ends. I’ve tried reaching out via email thru the website to get recommendations on switching plans. I am so disappointed in the response time and when I finally received the response it did not provide any information. My email and questions were not addressed at all.
I also had an order show up early and I could not make arrangements to leave work 6 hours early to bring in the frozen order. When I called to discuss with customer service the girl with the horrible attitude who answered my call blamed me. Oh but she’ll do me a one time favor and replace the ruined food. Gee thanks. When we are spending this kind of money I would expect timely and well thought out responses. I’ve tried numerous weight loss companies and by far Nutrisystem has had the WORST customer service.
Hi Lori,
I am a member of the Consumer Experience Team. Thank you for taking the time to write your review about the customer service you received. I completely understand why you would feel frustrated and look forward to helping.
We have been experiencing a higher email volume over the past few weeks, and I sincerely apologize if the response you received to your emails was not helpful and took longer than expected. I also want to apologize for the negative experience you had when you called in about your order. I will be looking into your concerns further and reaching out with more details.
We look forward to working with you, Lori. Have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed May 28, 2019
My frozen order arrived thawed with no dry ice left. I contacted Nutrisystem and they immediately replied and said they would resend my order. Wonderful customer service. Thank you so much. I really appreciate how they always want to help you be successful and enjoy the process.
Hi Linda,
Thank you for reaching out with your review. We are so happy to hear that one of our representatives was able to assist.
Best of luck with the plan!
-The Nutrisystem Consumer Experience Team
Original Review: May 28, 2019
Missing items in first shipment. The people on your chats are super nice. The one thing is when you ship that first box to a super eager person, that box should be triple checked as this can lead to disappointment and loss of client.
Hello Sylvie,
I am a member of the Consumer Experience team. Thank you for writing your review about the issue you had your first order. We appreciate your feedback.
Your satisfaction with our program is our top priority here at Nutrisystem. I will be looking into your account and reaching out to assist. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed May 28, 2019
I was sent labels to return a box of unfrozen foods that was sent in error. I cannot lift the box. Could hardly drag it in the house. It is impossibly heavy for a senior. I am at a loss what to do. Also very frustrated with your calling system. At first I could talk to a human. Now it seems impossible. Please have someone in authority call me at **. Thank you, Ginny
Hello Ginny,
Thank you for taking the time to write your review. I am a member of the Consumer Experience Team at Nutrisystem and am happy to assist you with this.
I do see that you were able to get in contact with a representative to receive labels to return the unwanted order. I am happy that you were able to get in touch. I will be looking into the account deeper to see how I can assist you further.
I look forward to speaking to you soon, Ginny!
-the Nutrisystem Consumer Experience Team
Reviewed May 26, 2019
Overall I am happy with your plan. The only problem I have is with the advertised pricing. It is stated that it is $10.71 per day where a true amount would be $15. I think this should be changed. Thank you.
Hi Randy,
Thanks for the positive words for the plan. We appreciate your feedback on the pricing. We take into account the Flex meals and look at the 4 week program as a whole regarding price per day.
Hope you have a wonderful day!
-The Nutrisystem Consumer Experience Team
Reviewed May 25, 2019
Throughout the last shipment of Nutrisystem food, I had diarrhea most of the days - sometimes severe. As I was finishing up the last of it earlier this week, I had uncontrolled, explosive diarrhea, nausea and eventually vicious vomiting. I believe I had contaminated food. I have gingerly started trying the current box, so far, so good, but I am cancelling my account as I do not want to risk that again. It was classic food poisoning. I believe I should have received a refund for that order. I did not have problems with the first shipment, and hopefully will not with this one, but I will simply quit taking it if I start to have symptoms, which would, of course, be a waste of more dollars.
Hello Sylvia,
We are sorry to hear about your experience while on the program. We would like to help out.
We will have a representative reach out to you shortly.
Enjoy your evening, Sylvia.
-the Nutrisystem Consumer Experience Team
Original Review: May 23, 2019
The price on the website says $12.50 per day for 28 days. I only received 22 days of food but I was charged for 28 days. I'm now told the missing 6 days are flex days where I buy my own food. That seems like selling a set of 4 tires but only putting on 3 then telling the buyer it's up to you to buy and mount the 4th tire. If you are selling 28 days of food then the expectation is you deliver 28 days of food. I do see on the order page it says two flex meals per week but it doesn't say I pay for them. I thought they were included.
Hello Jeff,
Thank you for taking the time to leave your review. I am a member of the Nutrisystem Consumer Experience Team, and I just wanted to reach out to address your concern.
I apologize for any confusion over our meal plan. I know it can be frustrating when you do not receive what you expect. Our program is a 28-day or 4-week program that includes Flex Meals which are meals you'll be making on your own using our guidelines. We wanted to provide our customers with the opportunity to practice portioning food on their own so they will have the tools they need to succeed on their own after they reach their goals! Each week on the men's plan, customers will enjoy 2 Flex breakfasts, 2 Flex morning snacks, 2 Flex lunches, 2 Flex dinners, and 2 Flex evening snacks. The information on the Flex Meals and how our program works can be found on our website under the "How It Works Page" here: https://www.nutrisystem.com/jsps_hmr/how_it_works/index.jsp.
I will be looking into your concern in more detail and reaching out soon to assist you further. I certainly appreciate your feedback on the pricing and will be sure to share that with our Advertising Team. I look forward to speaking with you and hope you have a great weekend, Jeff!
- The Nutrisystem Consumer Experience Team
Reviewed May 23, 2019
Your cancellation policy is terrible, and I believe it’s designed to do exactly what happened to me: I receive an email telling me about my pending delivery. On that same day I cancel my program. Nowhere in your email does it say “cancel by 6pm”, which is immaterial to my complaint, because half of one day is not enough for any normal human being to get things done, particularly ones who have a three year old. 11pm is when I found time to read your email and respond. One day? You should be ashamed.
Hello Karin,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry to hear that you received an unwanted order. I certainly understand how this may be frustrating, but would be happy to assist you further.
On our auto-delivery programs, we provide your next auto-delivery date on the Manage Next Order page of your account on our website. This page will show your next order menu, price and processing date. We also state on this page that you have until 6 PM EST the day before your scheduled processing date to make any changes to the order. I sincerely apologize if this was missed.
I will be looking into your account further and reaching out soon to see how I can help. I look forward to working with you hope you have a wonderful day.
-The Nutrisystem Consumer Experience Team
Reviewed May 23, 2019
I would still be with you guys, but you have absolutely to worst customer service people I've ever had to deal with, by far. Frozen food delivered after I told you I would be out of town. This happened a number of times. Food delivered with no notice so I couldn't change my items. When called they wouldn't do anything about it, So, after this continued, I quit using your crappy service. You do have competition, as I think you are finding out!!!! Jim
Hi James,
Thanks for taking the time to share your experience about your time while on the program. We are sorry to hear that you had such trouble with the receipt of your orders.
As a member of the Nutrisystem Consumer Experience team, I will be working to look into this further to help address the concerns you have brought to our attention. I will be in touch soon James. Please enjoy the rest of your day.
The Nutrisystem Consumer Experience Team
Reviewed May 23, 2019
I needed to talk with a human about several issues. Staying on terminal hold is both disappointing and frustrating. IF I could have had a conversation with a human, I may have felt better about doing business with you. But, having too many negative experiences with my attempts to interact with you, I gave up. You forget that some people like to talk with humans, not hold buttons or electronic menus. Good luck to you.
Hi Dave,
I am a member of the Consumer Experience team. We are sorry to hear you haven't been able to reach us. I understand how frustrating this may be.
I will be looking into your account and reaching out.
We look forward to working with you, Dave!
-The Nutrisystem Consumer Experience Team
Reviewed May 22, 2019
My inquiry was about gluten free menus for possible future purchase. Nutrisystem dietitian response addressed dairy free and not gluten free. I surmise that Nutrisystem does not intend to have gluten free menus. Again, my question is will Nutrisystem create and provide a gluten free menu?
Hi Alyson,
I am a member of the Consumer Experience Team. Thank you for writing a review about our menu options.
At this time we do offer wheat free meals, but we cannot cater to the need for a gluten free diet. For this reason anyone with Celiac Disease or a condition that requires a gluten free diet are ineligible for the program. I apologize for the inconvenience.
I will be looking into your concern and reaching out with more detail.
We look look forward to working with you, Alyson, and hope you have a great day!
-The Nutrisystem Consumer Experience Team
Original Review: May 21, 2019
Very expensive for sub quality food. Lots of carbs, sodium. Poor taste. Also the first week lost a few lbs. Since then, goes up and down with no progress. If I can get through, I'm going to cancel. I'd rather pay cancellation fee as it is less than getting all that food I'm not going to eat. Started with this company when you still went to center in the early 90's. Never again.
Hello Carol,
I am a member of the Consumer Experience Team at Nutrisystem and will be happy to help you with your concerns. If you would like to, we can customize your order to reflect lower carbohydrates as well as lower sodium if you require this. You are also able to add any seasonings to the foods to fit your tastes.
If you would like, I can message you privately to review how to edit and I can also go over the plan with you to see if there is anything that i can suggest to sccelerat4e your weight loss. We want all members to be successful on the plan.
I will reach out privately to see if there is a number and time that works best for you for me to reach out. I look forward to speaking with you, Carol!
-the Nutrisystem Consumer Experience Team
Updated review: June 1, 2019
Best,
Mark
Original Review: May 19, 2019
I was highly disappointed in the food quality as well as the nutritional value of the Nutrisystem program. Also when I went online to confirm that I was not on any automatic replenishment program I could not find any information on my account so I called the customer service phone #. I was informed that all Nutrisystem accounts are a minimum of 2 months program. When I said I did not want a 2nd months delivery of food they said they would cancel but would charge me $125.00. VERY poor food and poor customer service.
Hi Mark,
I am a member of the Consumer Experience team. Thank you for writing your review regarding cancelling and the $125 early cancellation fee. I sincerely apologize that the terms and conditions of the auto-delivery were not clear when you signed up on line and would like to give you some additional information on the fee.
We do have a standard fee when discontinuing auto-delivery prior to the second order. This is due to the auto-delivery discounts received on the first order. We offer both one-time and A La Carte ordering options as well, however, these do not receive the same discounts as our auto-delivery option. We are very sorry again for this confusion. You can view the full Terms and Conditions of our auto-delivery plans on the bottom of the homepage at http://ntri.co/6189EuveJ .
I will be looking into your account to give you more specifics on your concern. I look forward to working with you, Mark.
-The Nutrisystem Consumer Experience Team
Nutrisystem Company Information
- Company Name:
- Nutrisystem
- Website:
- www.nutrisystem.com