Nutrisystem Reviews
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About Nutrisystem
Nutrisystem is a weight loss and nutrition company for people who want to manage their weight, eat healthily and create new diet habits. Nutrisystem offers monthly meal plans and à la carte items, and it sells products on the company's website and through authorized retailers and distributors.
Visit www.nutrisystem.com- Meals shipped to your door
- Vegetarian and diabetic options
- Affordable
- No in-person support
Nutrisystem Reviews
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- 4,947,670 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed Nov. 16, 2019
Any concern I have had, has been addressed efficiently and has been very helpful. The advertising campaign was misleading, otherwise very happy. I was missing items in my first week package and Nyjaee was very accommodating. My husband washed my blender bottle in dishwasher and it also is being replaced. I earned a muffin reward on the NuMi app, but too difficult to add to my next order for free. Wants $25. Not easy to use for a new member in senior years. Lol. Still trying to get thru.
Hi Antoinette,
I am a member of the Consumer Experience Team. Thank you for taking the time to write your review. I apologize for the issues you experienced with your shipment and claiming your reward, but I am happy to help.
Welcome to the program! NuMi rewards can be claimed separately, or you can add rewards to your auto-delivery if you do not want to pay shipping. To add an item to your auto-delivery you can log into your account on www.nutrisystem.com and click MY ACCOUNT at the top of the page. You should then see the option to click MANAGE NEXT ORDER. This will bring you to your order summary page where you can click ADD A LA CARTE ITEMS on the left side, add your reward, save your changes, then apply your promo code on the left side under your payment information. I apologize for any trouble you experienced. I will be looking into your account and reaching out shortly.
We look forward to working with you, Antoinette. Have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Nov. 16, 2019
For over a month, Nutrisystem sent me emails offering a 2 for 1 deal. I finally took advantage of it, making it clear I only was committed 2 months. I paid the fee in full. Next, I received an email with another full charge of $ 317. I immediately called to cancel all future shipments and also sent a registered letter. I am 70 years old and have taken part in many 2 for 1 deals. Nutrisystem is a dishonest company and should refund all my money for all the anguish this unpleasant experience has caused me.
Hello Richard,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry to hear that there was some confusion with the promotion on your account. I certainly understand your frustration and am happy to assist further.
I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed Nov. 14, 2019
Food is terrible. Cheaply made, and very unappealing. Frozen chicken sandwich for lunch was the size of a sausage biscuit from Dairy Queen. Expensive for the quality you get. Better off going to hello fresh or something of that nature. Can you lose weight on this stuff. Heck yes you can, most of the food I tried went into the trash can after a few bites. Really don't let them reel you in first month was cheap, tried to cancel after the first month, they said you commit for 2 months or forfeit to full price for the first month. My goodness 691.00 a month for 100.00 worth of crap food. Skip these folks people. Better off going to the frozen food section of Walmart and buy Atkins or Healthy Choice. These my honest opinions. Very dis-satisfied.
Hello William,
Thanks for taking the time to share your experience on the plan. We are sorry to hear that you didn't enjoy the meals and the terms were not clearer to you at the time of signing up. A member of our Consumer Experience Team will be in touch with you shortly via Private Message upon review of your account. Please enjoy your day.
The Nutrisystem Consumer Experience Team
Reviewed Nov. 12, 2019
Despite never signing up any emailing list by Nutrisystem they continually send me spam although I’ve continually unsubscribed. They clearly use the internet and details of potentially customers and sell off that information to companies that send out spam and dangerous viruses and/or security threats. Scam company, stay away from them.
Hello Paul,
Thank you for taking a moment to leave your feedback! I am a member of the Nutrisystem Consumer Experience Team, and I wanted to reach out to assist with your concerns.
I'm sorry to hear you've been receiving unwanted emails about our products, but I'd be glad to assist you with the unsubscribe process. Once a request is submitted, it may take up to 10 business days for the request to cycle through our system. If you continue to receive emails after that, they may be coming from a 3rd party website and not us directly. This can happen if you are on your Internet and at any time elect to receive information on health and wellness from a third party site. I'd be glad to try and remove you from their mailing list though. My apologies again for any inconvenience.
I will be reaching out privately soon to assist you with unsubscribing, and I look forward to speaking with you. Have a great weekend, Paul!
- The Nutrisystem Consumer Experience Team
Reviewed Nov. 12, 2019
Totally misled me by promoting a 2 for 1 and billing an amount and then billing me again for a larger amount. The one price given was certainly indicative of the price as a 2 month price, not less than half the price.
Hello Gary,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry to hear that there was some confusion on which promotion was on your account. I certainly understand your frustration and am happy to assist further.
I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed Nov. 11, 2019
I recently purchased this product and I found a bug inside my product and I am very disappointed at this time because I had to throw everything away. Not just that. I got sick. So I want a full replacement and I purchased this product amount as $102.88 and it’s a waste of money to buy this product and found out there’s a bug inside of it. Very awful product.
Hello Linda,
We are so sorry to hear about your experience with your order.
We will certainly look into this for you and be reaching out shortly.
-The Nutrisystem Consumer Experience Team
Reviewed Nov. 9, 2019
My frozen item came in I couldn’t get home before midnight and I opened my package and everything that could melt did. There was no dry ice. I emailed last night and customer service had a new order out this morning. Thank you for the quick prompt service.
Hi Kim,
Thank you for reaching out and sharing your experience. We will be sure to pass on your feedback to our Customer Service Department.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Nov. 7, 2019
Thank you, the delivery of purchased Core Plan as a gift for my sister arrived very quickly at her home at approx. 5:00 pm on 11/5/19 in Ewa Beach, HI 96706. The e-materials I requested that day helped me review the plan before discussing & opening the box with my sister. Our dissatisfaction is that the 14-day money back guarantee that comes with the plan started the same day as the delivery. Yet my sister had not yet started Day 1 of Week One. Certainly it’s not fair to start Day 1 without breakfast and lunch. My sister also could not start for dinner because she needed to read the materials. She lost a whole day!
We think it’s wrong to include the delivery date in the 14-day try it period, especially for residents in Hawaii. I didn’t know at ordering. We are a far distance from the continental USA which should be taken into consideration. This reason can also apply to other deliveries I’m sure! Are you able to consider and extend my sister another day? I was told she has until November 19 at 10 PM Eastern standard time to cancel, if unsatisfied. Will you give her until November 20 at 10 PM Eastern standard time instead? This policy left as is lowers the confidence at the start we have in your product/company. Really, this consideration should apply to everyone who purchases a meal plan with Nutrisystem. My family can only hope that the product is a good one. I hope I did not make a poor decision in making the order and gift. Awaiting your response. Ms **.
Hi Stephanie,
I am a member of the Consumer Experience Team. Thank you for writing your review about the Money Back Guarantee. I apologize for any frustration surrounding this policy and look forward to helping.
I will be looking into your account further and reaching out as soon as possible.
We look forward to working with you, Stephanie. Have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Nov. 7, 2019
I found a foreign object in my frozen dinner. I took a picture and forwarded to customer service. I'm willing to send the object to the company but I am not happy with the offer of resolution. This is an egregious breach of trust in the quality of your food. I should be offered more in resolution than what has been given.
Hello Mary,
Thank you for taking the time to leave your feedback! I am a member of the Nutrisystem Consumer Experience Team, and I just wanted to reach out to assist with your concerns.
I'm so sorry to hear that you received a meal in that condition. We take our product quality very seriously here at Nutrisystem and appreciate you bringing the matter to our attention, Mary. We ask for the object back just so our Quality Assurance Team can look into the matter further to keep similar issues from happening in the future. I can certainly make you a label to return what you found in your food. My apologies for any inconvenience.
I'll be looking into the matter in more detail and reach out privately to assist you further. I look forward to speaking with you and hope you have a great week, Mary!
- The Nutrisystem Consumer Experience Team
Reviewed Nov. 7, 2019
Nutrisystem works so well. Just follow the plan. I was on auto delivery for 10 months and now eat certain NS foods which I really like. My eating habits have really changed, and I reached goal and 10 pounds more. I still weigh every two weeks, to keep myself on track. I would highly recommend NS, which works great if you follow the plan. The counselors were helpful. Hope I can maintain, but can always revert to my disciplined lifestyle when necessary. Thanks.
Hi Bette,
Thank you for reaching out with your review. We are so happy to hear how much success you had on the plan! Please give us a call at 1-800-585-5483 press option two if you have any questions on maintenance.
Hope you have a great day!
The Nutrisystem Consumer Experience Team
Reviewed Nov. 7, 2019
I am completely dissatisfied with the process for cancelling my Nutrisystem program. I ordered the program without having to talk with someone. I should be able to cancel the program the same way. The program did work when I stayed with it and I may try it again. However, if I continue to have problems cancelling this program there will be no possibility of that occurring.
Hello Robert,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry to hear that you are having a hard time cancelling the program. I certainly understand your frustration and am happy to assist further.
I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed Nov. 6, 2019
They use the bait and switch on their plans. They tell you 2 months for the price of one but double the monthly cost. Their plans generally run from 240 to 340 per month. When you get 2 for one they simply charge you almost 700 per month but split up the payments into 2 months. YOU ARE NOT SAVING ONE DIME!
Hello Chris,
I am a member of the Consumer Experience Team at Nutrisystem. I appreciate you taking the time to provide your feedback. I apologize for any confusion that was caused by the details of the promotion that you had signed up with.
The details of the promotion state: "With this offer, get two deliveries for the regular price of a one-time delivery with any new 4-week auto-delivery plan." One time deliveries are not offered at a discounted rate, you receive these at the full retail value of the order. This will then make your pricing the 50% pricing.
I will be looking into your account and will reach out with any additional information that I have.
-Your Nutrisystem Consumer Experience Team Member
Reviewed Nov. 5, 2019
I had a delivery question which was handled immediately. Only the first portion of the order had shipped and I wished to know when the remainder would arrive. Thanks for an immediate and polite response! I'm afraid I don't have any more to add to that, thank you for your' help!
Hi William,
Thank you for reaching out with your review. We appreciate you taking the time to let us know how your concern was handled. Please give us a call at 1-800-585-5483 press option two if you have any questions on the plan.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Nov. 5, 2019
Found a object in my Santa Fe melt. Never got an email back. I sent all the information, a picture of what I found in my food and I have not gotten a reply. I think it bite a bug or some other small animal in my melt. It was very disgusting. I have been asked to submit the same information about 4 times. Each time I sent the information.
Hi Cynthia,
We are sorry to hear that you received an entree with a foreign object and that you had trouble resolving your issue via email with us. This can certainly be disturbing and frustration. A member of the Nutrisystem Consumer Experience Team will be touch soon via Private Message to look into your issue further to help address your concerns.
Please enjoy your evening Cynthia.
The Nutrisystem Consumer Experience Team
Reviewed Nov. 4, 2019
Just replying back to say, Thanks and y'all ARE JUST GREAT! Nancy **. P.S. Even though I I'm errr... 54 I think I want to be your TOP AMBASSADOR one day, commercials, etc... You know, the whole BIG picture. Ever had an amputee representing your company?
Hi Nancy,
Thanks for reaching out with your review. We would love to hear more about your weight loss story. Please feel free to share on our Success Story page: https://www.nutrisystem.com/jsps_hmr/success_stories/index.jsp?weightLoss=20 .
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Oct. 31, 2019
I lost a lot of weight on the plan, over 60 lbs., but once my wife quit, I was kind of forced to quit. If there were a couples plan, that may motivate "teams" to work with each other. The food is good, but limited. They could benefit from more special food options. After a couple of months, I loved some food and then found other to be "Blah", and didn't come out with some limited time specials.
Hi Brandon,
Thank for reaching out and sharing your experience on the program. Congrats on your weight loss, you must feel great losing more than 60 lbs! We appreciate your feedback and will be sure to pass it on.
Hope you have a great day.
The Nutrisystem Consumer Experience Team
Updated review: Nov. 5, 2019
Update: Nutrisystem has cordially refunded the cancellation penalty. I couldn’t tolerate some of the meals but I’m very sensitive in that regard. I have lost 8.6# in two weeks, and in that sense it works. Good luck.
Original Review: Oct. 30, 2019
I’m on day 9. Lost 7#. Plan is calorie restriction. If you follow it exactly you will lose weight. Food is terrible. Lots of xanthan gum and added dietary fiber, perhaps psyllium powder. I think it works by adding an “r” to change fat to fart. You maybe shouldn’t go out in public for a while. One thing I never said was “Man, I wish I could have another serving of that.” Being a bad consumer, I found I had to pay $125 to cancel the next month. You will pay pretty big for trying Nutrisystem. I did however learn that I can force myself to live on 1000 calories. Using an app makes calorie counting much easier than I expected, but still requires an investment of time. I would recommend getting an app for your phone that you can use to log calories, food, and track weight. I can not recommend Nutrisystem due to the horrible collection of highly processed “food” they sell you. There are also some negatives, but...
Hello Brian,
We are sorry to hear that you didn't enjoy the plan.
We are happy to take a look at your account and will be reaching out shortly.
-The Nutrisystem Consumer Experience Team
Reviewed Oct. 30, 2019
I have ordered Nutrisystem numerous times and I have been successful losing weight most of the time. Recently, I received my notice of auto ship; however, the price had gone up approximately $100 for the same products that I originally agreed. When I questioned the customer service representative, I was told that they could remove part of my agreement. The representative angered me for her suggestions, so I canceled my auto shipment. She said my actions in canceling my order would result in an additional charge of $120 to my credit card on file. I’ll never use Nutrisystem again nor will I recommend to anyone else.
Hello Tommy,
Thank you for taking the time to write your review. I am a member of the Consumer Experience Team and I want to apologize for the negative experience that you had. I understand why you would be frustrated by the increase in price and I look forward to helping.
When you enroll in an auto-delivery program you receive a discount off of the one-time order price. Since you receive a discount we ask that you accept at least two orders. If you cancel after the 14 day Money Back Guarantee period has ended and prior to receiving a second order there is a standard fee, which is $125, to make up for the initial discount received. Once you accept a second order there is no fee if you decide to cancel your program.
Any A La Carte items added to your first order will remain on your future orders until you remove them. I apologize if you had extra items on your first order that you were unaware would carry over to your second order.
I will be looking into your account and reaching out with more details shortly.
Have a great day, Tommy!
-The Nutrisystem Consumer Experience Team
Reviewed Oct. 30, 2019
The “canned” email sent to me did not address my specific concerns. I did not even imagine my 2nd month would start with eating ALL of my own food totally. At no time was I made aware I would run out of Nutrisystem food. I would ask that you provide an adjustment on the cost of my next order if I am going to continue this program. Responsible customer service is very important to me. Please forward to your superior. Bonnie **
Hello Bonnie,
I am a member for the Consumer Experience Team at Nutrisystem. Thank you so much for taking the time to write your review. I apologiz that the configuration of the plan was not clear. I am happy to explain.
Our program is configured to leave out 6 breakfasts, lunches, dinners, and snacks for the month (8 breakfasts, lunches, dinners, and snacks in your 2nd and subsequent orders). This will allow you to practice making healthy meals on your own or if you have an upcoming event, there is no need to worry about getting back-logged on your food. We understand that this can be stressful and nerve-racking when trying to make healthy meals on your own. However, we want you to know that the Counseling team is here to help you navigate the waters.
This information is listed on the website and if you sign up over the phone, our agents do disclose this. I will reach out privately with more information on the Flex Meals and more information that you can use to get on track while you are waiting for your next shipment.
I look forward to assisting you!
-Your Nutrisystem Consumer Experience Team Member
Reviewed Oct. 29, 2019
I started my 2nd week on the Nutrisystem plan yesterday and I feel fantastic. I've lost 5 pounds, sleeping much better and feel like myself again. Just wanted to express my gratitude with the exceptional support I have received and compliment you on a great nutrition program. I couldn't be happier with my experience. Also, the NuMi app is a lifesaver. I couldn't imagine doing the program without it.
Hi Derek,
We appreciate you taking the time to send in your review. Thank you for letting us know what a wonderful experience you are having so far on the plan. Congrats on your weight loss.
Please keep us posted on your continued success, we love hearing the updates!
Hope you have a great day.
The Nutrisystem Consumer Experience Team
Reviewed Oct. 27, 2019
I sent in an order without adding my gift card - called in and a very nice lady. Redid my order with the card-but the order was never placed. When I sent an email to customer service they explained and my order has been processed!!! Very happy with the customer service.
Hi Sheila,
Thank you for reaching out with your review. We are sorry to hear about the confusion with your order. We appreciate the update regarding your experience when you emailed us for assistance. Please do not hesitate to reach out if you have any other questions or concerns.
Hope you have a great day.
The Nutrisystem Consumer Experience Team
Reviewed Oct. 27, 2019
Anyone could have gotten into it. All the packages look OK. Just don’t have a good feeling about it. Thank you.
Hello Jill,
Thank you for taking the time to leave your feedback! I am a member of the Nutrisystem Consumer Experience Team, and I just wanted to reach out to assist with your damaged package.
I'm so sorry to hear your order arrived in that condition. We take the quality of our products very seriously here at Nutrisystem, and I'd certainly like to report the matter with our Quality assurance Team so they can notify our shipper. I appreciate you bringing the matter to our attention, Jill. I'd be glad to help you with the reporting process if I could gather any information or pictures you may have.
Once I'm able to look into your account, I'll be reaching out privately soon to assist with your further. I look forward to speaking with you and hope you have a great week, Jill!
- The Nutrisystem Consumer Experience Team
Reviewed Oct. 26, 2019
I have had a great overall experience with Nutrisystem. I am doing two months of the Men's Uniquely Yours Plan for now and I am starting my second month. I lost 10 pounds total in the first month and kept it off. I will disclose that I am only needing to lose around 25/30 pounds to get to my normal body weight but unfortunately I have a thyroid issue which makes it difficult for me to lose weight and I gain weight very quickly.
The customer service has been great with resolving any issues. A lot of people seem to be confused about the plans, if you sign up with an offer you need to do two months so look at what the cost is going to be for the first and second month before you sign up. But the thing is that it is very easy to cancel after the two months and then just sign up again (maybe with an even better offer). So it's pretty flexible in that respect. The food is pretty good for diet food, the frozen items are better than the dried. I really like that they have a good amount of high protein items so you don't lose muscle while dieting. So I have no complaints and glad I lost the 10 pounds in my first month. If I can update this after my second month I will.
Hi Michael,
Thank you for reaching out with your review. We are so happy to hear how pleased you are with the plan. Your feedback is very much appreciated.
Hope you have a great day and congrats on your weight loss!
The Nutrisystem Consumer Experience Team
Reviewed Oct. 25, 2019
I had an issue with my order and Nutrisystem resolved it quickly, and with zero stress. Their attention to my concern was professional to my total satisfaction. I would recommend Nutrisystem to anyone looking to lose weight as their product is terrific and they stand behind it 100%.
Hi Barry,
Thank you for reaching out with your review. We are so happy to hear about your experience when you contacted us for assistance. Please do not hesitate to reach out if you have any other questions or concerns.
Hope you have a great day.
The Nutrisystem Consumer Experience Team
Updated review: Nov. 6, 2019
I really appreciate how Nutrisystem took my issue seriously and looked into the matter then stepped-up and made it right. They really went above beyond to restore my faith in their customer service.
Original Review: Oct. 25, 2019
I was a returning customer earlier this year. I was excited to get back on Nutrisystem but unfortunately I had a financial emergency and had to cancel before my 2nd month shipped. The issue I had was when I called to cancel the guy I spoke with asked me why I was canceling. I didn't go into great detail but I did express that I was currently having financial issues and just couldn't afford to stay on the program. I already knew I would take a $125 hit to cancel but instead of being an understanding human being this man proceeds to try to get me to spend $200 for one more shipment of food.
This was NOT ok! I did not appreciate someone trying to pressure me into spending more money after I just broke down and explained my financial situation. Sometimes others need to be understanding and not always out to make a buck. This whole situation put this program in a bad light for me, I definitely would've returned but now I don't care to. Please change how you handle these sensitive situation with your customers.
Hello Noe,
I am a member of the Consumer Experience Team and I appreciate you taking the time to share your experience and your feedback. I am sorry to hear about the trouble an frustration you went through.
I will be looking into your account to see how I can assist you and improve your overall experience. As soon as I have information on how I can assist you I will reach out privately.
I look forward to speaking with you!
-Your Nutrisystem Consumer Experience Team Member
Reviewed Oct. 24, 2019
I enjoyed it, lost my weight, made my goal! I called to see why I did not get my last two bears for my 40 and 50 pound goals, and to let them know that I had a financial set back and would be starting up again as soon as I was able, last May. Did not get my bears and no congrats for making goal.
Hello Darlene,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review and congrats on reaching goal! I am very sorry to hear that you did not receive your bears.
I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed Oct. 23, 2019
First, received the wrong order. Then I received a pile of smelly rotten food as a replacement. I was charged twice. But Nutri won't refund my charges - it's against their policy... called the card co. to complain and assure payments are not processed --- what a company!! Careful before ordering!!
Hi Oliver,
I am a member of the Consumer Experience Team. Thank you for taking the time to write your review. I understand why you would feel frustrated by the response you received and look forward to helping.
I will be looking into your account further and reaching out with more details on your orders.
We look forward to working with you, Oliver. Have a great day!
-The Nutrisystem Consumer Experience Team
Updated review: Jan. 2, 2020
They solved the problem and apologize for the misunderstanding.
Original Review: Oct. 22, 2019
I usually don't give reviews but I feel frustrated. Before ordering consider you will need to buy 2 full months if not they will charge you a $150 cancellation fee. Doesn't matter your situation, you need to buy the 2 months of $300 each. I only lost weight the first week. "Fresh Start Week" I lost 6 lbs (my goal was at least 14 lbs) and after that I lost no weight at all. Just kept my weight so I did not achieved my goal.
Disappointed on the product but more specifically in the customer service, since my first order was made with the help of a representative and talked with that person for a long time and the cancellation fee was never mentioned. Make sure you are willing to pay 600 dlls for two months of diet (weekdays, you still need to buy your own food on the weekends), because you cannot go back no matter if you are dissappointed. JUST AWFUL EXPERIENCE FOR ME!! UGH!
Hi Ericka,
Thanks for taking the time to share about your experience. Congratulations on your weight loss so far! It's understandable how disappointing this process can be if your weight loss is not progressing as you would have hoped.
My apologies that the terms were not made more clear to you at the time of signing up.
As a member of the Nutrisystem Consumer Experience Team, I will be in touch with you privately to help address your concerns regarding your weight loss and terms of sign up. Please enjoy your evening.
The Nutrisystem Consumer Experience Team
Reviewed Oct. 22, 2019
I still do not understand why I have so many dinners left from my 1st week. I still haven’t received my second box of frozen food which I am sure will have even more frozen food for dinner. Also, I do not have enough snacks to have 1 a day. I need explanation on the. Please.
Hello Corina,
Thanks for reaching out about your plan, we are happy to help!
We will be taking a look at your account and reaching out to assist.
We look forward to connecting with you to help, Corina!
-The Nutrisystem Consumer Experience Team
Updated review: Nov. 26, 2019
I just meant the one bad apple. All the rest were fantastic to me. They did for me what I asked.
Original Review: Oct. 21, 2019
Received an email stating that a 2nd shipment was about to be sent. When I contacted NS; the woman said it was the booklet that was being sent, not the next food order, but there was nothing in the mail that indicated that. She said the booklets are not longer being sent, and that recording of food can be done on NuMi. I told her that not everyone was as young as she. She quickly replied not to get personal. I told her that I had paid her a compliment, and she could take it or not. I also told her that NS needs to change its user unfriendly automated phone system and the reasons why. She said that wasn't going to happen because it had just recently been changed. Any other questions. Nope. I thought she was rude. Need better training for those who answer the phones.
Hello Doug,
I am a member of the Consumer Experience Team at Nutrisystem. I am sorry to hear of your recent interaction and appreciate your feedback.
I am going to look into your account to see if there is anything I can do to assist you and improve this experience. I will reach out privately soon.
I look forward to speaking with you!
-Your Nutrisystem Consumer Experience Team Member
Reviewed Oct. 21, 2019
I phoned on Oct. 20, 2019 to NutriSystem asking for the booklet which I could use to keep track of the food I eat each day - it was missing from my order. She said she would send one out in 1-10 business days. I start my first week diet on 21; thus hope it arrives on time. 2nd. I asked about NuMi; she said it's only available on my phone with the App; I told her it was available on computer when I was on the diet before. Later I called into to NuMi, and Corry said it is available on the computer, and he walked me through it. What a nice guy. Appreciated his friendliness and competence. Thanks. I don't know if the rating is for the lady with whom I first talked, or with the young gentleman, I talked with later. For the female a 3; for the male a 5.
Hi Doug,
Thank you for reaching out with your review. We would like to apologize for the misinformation that you received when you first called in for assistance. We will be sure to let Corry's supervisor know what a great job he did on your phone call. If you have any other questions, please do not hesitate to reach out at 1-800-585-5483 press option two.
Hope you have a great day!
The Nutrisystem Consumer Experience Team
Reviewed Oct. 19, 2019
High salt and blood pressure problems do not mix. I believe I was misled when I signed up for the 2 months for the price of 1 month with a money back guarantee. When I initially called to cancel because of the reasons stated above, your rep was quite rude and said I was being billed monthly at the rate of $300 plus. None of this makes sense to me. Why did I pay all of this money when I was not able to eat your food. I do still have some of the NOT Frozen food in my pantry...but have been considering just dumping it. When I called to report that my ankles had swollen considerably and said I needed to cancel, the rep was not at all helpful.
Hello Dianne,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry to hear that you were not happy with your overall experience on the plan. I certainly understand your frustration and am happy to assist further to get this straightened out for you.
I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed Oct. 18, 2019
As I stated above, I only wanted to loose 8lbs. After 3 weeks I'm down 1lb which I could have easily done on my own. The counselor said that was because I was already at a healthy weight. Well, why didn't they tell me that before they took my money? The food in my opinion is not really tasty, too many high calorie bars. I'm very disappointed, I feel by now I should have easily reached my goal.
Hi Rochelle,
I am a member of the Consumer Experience Team. Thank you for writing your review about your weight loss and the meals you received. I apologize for any frustration you have experienced and look forward to helping.
In a typical week 1-2 pounds is expected if you are eating everything required. If you are currently in a healthy weight range you can still lose weight on our program, but it will be a lot slower.
I will be looking into your account and reaching out with more details on your concerns.
We look forward to working with you, Rochelle.
-The Nutrisystem Consumer Experience Team
Reviewed Oct. 17, 2019
I am highly upset with Nutrisystem. I thought Nutrisystem gave a schedule and detail plan of what and when to eat. I discovered Nutrisystem is like a puzzle that you have to put together. Your website displays a picture showing a detailed plan with meals and times. That is the only reason I went with your program. Because I needed that type of discipline.I am 65 years old on a fixed income, paid you $324 to be told now I need to go to the grocery store and purchase additional items. With what money?
Hello Velma,
Thank you for reaching out to leave your feedback! I am a member of the Nutrisystem Consumer Experience Team. I wanted to write you to see if I could assist with your concerns.
I'm sorry to hear the program is not as structured as you would have liked. Customers on our plan add groceries of their own each day using our portion guidelines in hopes that this will help them make lifestyle changes. We wanted to provide them with tools to use for when they are ready to maintain and do things on their own and the flexibility to have some of the things they may miss if we were to provide all of the meals. Our Counseling Team is available at 800-585-5483, option #2 then option #2, if you ever have questions on following the meal plan. They are glad to be your support team while you are on the program.
We also have plans that come with more meals if you are looking for more structure to start. I certainly appreciate your feedback though, and I'd be glad to share the your feedback with our Program Development Team. I'll be reaching out privately soon to see if I can assist you further, and I look forward to speaking with you! I hope you have a great week, Velma.
- The Nutrisystem Consumer Experience Team
Reviewed Oct. 17, 2019
I ordered during the claim of two months for the price of one. When I saw the first order was 317 I continued as I assumed I would get the next order for free. When I contacted your customer service I was told that I was receiving 50 percent off already. This implied that the regular price was 634. Nowhere did I find this to be an accurate price and instead found my “50%” off price to be accurate full price for a month. This to me is the most blatant form of false advertising and makes me question your company. I will not be continuing.
Hello Conor,
We are very sorry to hear that there was a misunderstanding with the promotion.
The 2 for 1 Sale is offered to those signing up on auto delivery. This gives you two orders for the price of one at a one time delivery pricing.
This offers essentially 50% off the retail price on these and all future orders on the autodelivery. We will be happy to take a look at your account and reach out.
We hope this better explains that promotion and let us know if you have any other questions, Conor!
-The Nutrisystem Consumer Experience Team
Reviewed Oct. 16, 2019
I was missing a cheese packet for one of my meals. Your customer service got right on it and sent me a whole new meal. I received it very quickly and was not charged. I also just received another email that you are sending me another meal with my shipment that is arriving at the end of the month. Thank you.
Hi Bridget,
Thank you for reaching out with your review. We are so happy to hear about your experience when you called in for assistance. Please do not hesitate to reach out if you have any other questions or concerns.
Hope you have a great day.
The Nutrisystem Consumer Experience Team
Reviewed Oct. 15, 2019
I called the other day because I was having issues navigating the website (not the friendliest site). The woman helped me reset my program but was very unhelpful and short with me regarding my mobile app issues and not being able to download or print from my iPad. She referred me to my nearest Apple store. She indicated there was no one who could help me. Is that true?
Hello Maureen,
Sorry to hear about the disappointing experience you had when reaching out to us about accessing our website on your iPad. We appreciate you bringing this to our attention. A member of the Nutrisystem Consumer Experience Team will be reaching out to you soon to assist you regarding this issue. Please enjoy the rest of your day!
The Nutrisystem Consumer Experience Team
Reviewed Oct. 15, 2019
An email sent out 4 days ago to inquiring a "2-for-1 promotion" right on your company website and see if it's applicable to the order placed. Question is simple and order number and phone number were also provided but I waited for 4 days to receive an email to ask me to call directly at 1-800-585-5483. Whoever had the time to send me this can simply call me. The service sucks!
Hi Rebecca,
I am a member of the Consumer Experience Team. Thank you for taking the time to write your review. I understand why you would feel frustrated by the response you received and look forward to helping.
The 2 for 1 promotion is a 50% discount that you are eligible for if you enroll in an auto-delivery program. I will be looking into your account further and reaching out with more details on your promotion.
We look forward to working with you, Rebecca. Have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Oct. 15, 2019
I was so thrilled by talking to a counselor and placing a crafted plan for my food allergies. Box came with no starter pack and not sure if I have done things correctly. I waited for missing shakes to start a week and a half. Counselor #2 never sent me detailed email promised about running plan without fresh start (FS) box. I use Numi app but it seems set on FS plan. Very disappointed. Hard enough being on night shift and having to figure it out or call counselor and no follow up. Everything is advertisement that is sent.
Hello Kathleen,
Thank you for taking the time to write your review and welcome to the plan! I am a member of the Consumer Experience Team at Nutrisystem and will be happy to assist you!
I understand that starting a diet is hard enough and without any information on how to start, it doesn't get easier. I am going to take a look at your account and gather all of the information that I think will be beneficial to you. Then I will reach out Privately to review the plan and get you everything you need to get started on the right foot!
I look forward to speaking with you and helping you reach your goals, Kathleen.
-Your Nutrisystem Consumer Experience Team Member
Reviewed Oct. 15, 2019
I lost 30 pounds in six months, then plateaued out for three months of losing nothing. Switching to a different diet for the next 30 pounds. I thought the food selection was great and the meals were tasty, but the end result not satisfactory.
Hello Mic,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry to hear that you were not happy with your overall weight loss
I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed Oct. 14, 2019
I miss not having a consistent coach. Five years ago I successfully lost 110 pounds in 13 months. The reason I believe that I was so successful was that I had a dedicated coach with whom I spoke every week. My coach knew immediately what I did well, what I struggled with, etc. I find it difficult to have to talk to whomever answers the phone. Because of this, I never know who I'm going to talk with and if I'm getting conflicting advice. I would certainly prefer having a dedicated coach who knows me.
I found out today that I needed information that is not in the booklet. I haven't given up, but I REALLY miss having a dedicated coach who knows me. I don't really like talking with whomever answers the phone. Consequently, I've only lost four pounds in 7 weeks. I don't have the time or money to move at this snail's pace. I need consistent help from someone who actually knows me and your program. This is at least the 3rd conversation I've had with your counselors. Also, after today's conversation, I FINALLY got info that is NOT in your Daily Tracker booklet. If I don't start losing two pounds a week in the coming month, I'm sorry to say I'll be done with Nutrisystem.
Hello Sue. Thank you for taking the time to leave your feedback! I am a member of the Nutrisystem Consumer Experience Team, and I just wanted to reach out to you about your concerns.
I'm sorry to hear you are having trouble with your weight loss this time around. Nutrisystem wanted to offer the convenience of calling or chatting in when assistance was needed instead of enforcing weekly coaching, but I certainly understand where you are coming from, Sue. I'd be glad to share your feedback on the matter with the appropriate team.
I'll be looking into your concern in more detail and reaching out privately soon to see if I can assist you further. I look forward to speaking with you and hope you have a great weekend, Sue!
Reviewed Oct. 14, 2019
Overall your seven day menu is great. However, in my case I will have to substitute all fat free items. I don't like them, ok! Some items I can't get. I thought I was to take the Nutri-system Fresh Start Shake 3 time or more a week; not 1 x a week.
Hi Jim,
Thanks for sharing your feedback about the 7-day Sample Menu. It's wonderful to hear that it has been helpful to you. A member of the Nutrisystem Consumer Experience Team will be in touch with you soon to help address any additional questions or concerns you may have about acceptable grocery food additions. Please enjoy your day Jim!
The Nutrisystem Consumer Experience Team
Reviewed Oct. 13, 2019
I received my first order and am very happy with the contents. Everything came and the food tastes great. I am new to Nutri System and plan to continue with the program. Alexa, who registered me in, was very professional.
Hi Matti,
Thank you for reaching out with your review. We are so happy to hear how much you are enjoying the plan so far. We appreciate you letting us know about your experience when you spoke with Alexa. We will be sure to pass on your positive feedback to her supervisor.
Hope you have a great day!
The Nutrisystem Consumer Experience Team
Reviewed Oct. 11, 2019
I have been on Nutrisystem for a couple years. Some months I was better about watching my intake and I did lose weight. The food is convenient and some of it is good. However, if you are vegetarian or, like me, do not eat beef or pork, the available options are fewer. Also, favorite items are often discontinued which leaves one scrambling to find other items to fill the gaps. Lastly, I have had two instances where there were issues with the food itself. Once where the food tasted like a chemical--in all fairness it was a limited number of them. This instance Nutrisystem was very responsive and replaced the items.
However, the latest (Monday), I found wood pieces in my food. I sent an email to Nutrisystem with a photo and also indicated I still had the remaining food. So far other than the robo-response to my email, there has not been any contact from Nutrisystem (it is Friday). This was my last straw as I am trying to keep a healthy weight in a healthy manner and I should not be worried about what is hiding out in the food. At the very least, Nutrisystem should have been interested in the information so they could prevent this from happening to another customer. I ended up calling in and I let the rep know what had happened. He was very friendly but more interested in selling me a more inclusive plan rather than get the information on the tainted food. I cancelled my auto order.
Hello Lori,
I am a member of the Consumer Experience Team. Thank you for taking the time to write your review. I completely understand why you would feel frustrated by the issues you have experienced with some of your meals as well as our email response time.
We have been experiencing a higher email volume and I apologize that you haven't received a response to your email. We take our food quality very seriously and appreciate you bringing these issues to our attention. I will be looking into your account further and reaching out with more details.
We look forward to working with you, Lori. Have a great week!
-The Nutrisystem Consumer Experience Team
Reviewed Oct. 10, 2019
I emailed your customer service department TWICE and didn't get anything but an auto-reply until today - six days later. That email told me they saw that my issue was dealt with when I called out of frustration. Your response time is terrible. If it's always going to be that bad, I'd suggest you just eliminate it and direct everyone to call.
Hi Jim,
Thanks for sharing your feedback regarding your experience when attempting to reach us via email. We apologize for the inconvenience. A member of our Nutrisystem Consumer Experience Team will be in touch with you soon to help address your concerns soon. Please enjoy the rest of your day.
The Nutrisystem Consumer Experience Team
Reviewed Oct. 10, 2019
I wasn't sure if I was supposed to add a PF & SC to the pre-packaged snacks and meals on non-Flex days. The customer service rep was very helpful telling me how to do it and that the shakes are in place of a pre-packaged snack.
Hi Susan,
Thank you for reaching out with your review. We are so happy to hear about your experience when you called in for assistance. We will be sure to pass on your positive feedback.
Hope you have a great day.
The Nutrisystem Consumer Experience Team
Reviewed Oct. 10, 2019
I was very happy with my call. I was able to get the info I needed and found out that I wasn't eating everything I should. My experience has been really great with Nutrisystem. Lady I talked to was very helpful.
Hi Chrisann,
Thank you for reaching out with your review. We are so happy to hear about your experience when you called in for assistance. Please do not hesitate to reach out if you have any other questions or concerns.
Hope you have a great day.
The Nutrisystem Consumer Experience Team
Reviewed Oct. 7, 2019
I hope my shipment is sent early. I am anxious to get it living in Florida if Fedex over the weekend. One time it arrived late and was thawed out. Eeeek! I have been happy with the food and the results. 68 lbs so far. 25 to go. I am 73 and I take food and activity seriously.
Hi Beverly,
We appreciate you taking the time to send in your review. We would suggest reaching out to our Counseling Department at 1-800-585-5483 press option two. They would be happy to take a look at your account to see when you order will be delivered.
Please keep us posted on your continued weight loss, we love hearing the updates!
Hope you have a great day.
The Nutrisystem Consumer Experience Team
Reviewed Oct. 7, 2019
Have been off and on member of Nutrisystem for years. Due to finances I called to stop my account about 3-4 months ago, and thought nothing of it since then. Came home from work about a week ago, and frozen food delivery from Nutrisystem waiting outside my apartment door. Called “customer service” at Nutrisystem and advised what was going on.
Was told when I called to cancel the plan, I agreed to a 3 month hold on my account instead of cancelling it. I may have, I don’t remember what I said several months ago. Also that they sent an email about the new delivery (2 days before the delivery; I finally found it). Told frozen food not returnable, but would cancel the dry food and my plan. Asked when the money would be refunded. Told an email would go to manager to investigate and let me know. Now, a week later no refund, no call from management. I only received half of my “order,” and none of my money back. Stay away from Nutrisystem.
Hi Ruth,
Thanks for taking the time to share about your experience. It's understanding how upsetting it must be to receive an unexpected charge and package at the door. A member of the Nutrisystem Consumer Experience Team will reach out to you shortly to help you address your issue. Please enjoy your evening.
The Nutrisystem Consumer Experience Team
Reviewed Oct. 4, 2019
I like the product, but have been out of town and needed to postpone an order. I had attempted to postpone the order via the webpage, but was unable to complete the request. I contacted the service team and they were able to swiftly resolve my concern. I appreciate their consideration.
Hi Rick,
We appreciate you taking the time to send in your review. Thank you for letting us know about the positive experience you had speaking with our representatives.
Hope you have a great day.
The Nutrisystem Consumer Experience Team
Reviewed Oct. 1, 2019
Prior to my second order with Nutrisystem I wanted to discuss progress and possible changes with counselor. Phoned into their call center and was unable after 15 minutes of phone call merry-go-round. Without speaking to a live person I gave up. Emailed their company and still no response. I will be canceling with Nutrisystem and scheduling with Jenny Craig who when contacted I had immediate response. DO NOT GO WITH NUTRISYSTEM.
Hello Barbara,
We are sorry to hear that you had trouble reaching us over the phone. We understand how frustrating that can be.
When calling in, you want to make sure to listen to all the options before making your selections to make sure it registers.
We are happy to see you were able to reach someone to make changes to your order.
Let us know if you need anything else, Barbara!
-The Nutrisystem Consumer Experience Team
Reviewed Sept. 29, 2019
I have had some problems receiving notifications for the nutribears through the Numi app, but every time I have contacted customer service. Whether on the phone or though email, they have been so nice and warm and encouraging and positive, it really, along with the weight loss, has made me recommend Nutrisystem to everyone. I really love Nutrisystem and appreciate the positivity a lot.
Hi Jessica,
We appreciate you taking the time to send in your review. Thank you for letting us know what a wonderful experience you had speaking with our representatives.
Please keep us posted on your continued weight loss, we love hearing the updates!
Hope you have a great day.
The Nutrisystem Consumer Experience Team
Reviewed Sept. 26, 2019
I contacted customer service by chat. I was having problems getting a promo code to work properly on my online order. Emily ** was amazing at listening and helping me to figure out what to do. She restored my faith in NS, as I'd had some not so good experiences with customer service in the past. Thank you Emily!
Hi Constance,
Thank you for reaching out with your review. We appreciate you letting us know about your great experience in chatting with Emily. We will be sure to let her supervisor know what a great job she did addressing your concern.
Hope you have a great day.
The Nutrisystem Consumer Experience Team.
Reviewed Sept. 26, 2019
I have been a customer for several years. I have always found the quality of the meals to be excellent. Apart from the fact that I have indeed lost and maintained an impressive amount of weight, I think that there are several other aspects to the Nutrisystem Plan that deserve to be mentioned. The Plan has taught me about portion control, how to balance the type of nutrition that is healthy and will allow you to lose weight, and maintain your loss. I learned about the different types of carbohydrates and the importance of including the correct amount of protein to keep your meals balanced and healthy. The amount of food allowed is more than adequate; I never felt hungry or deprived of any food that I enjoyed. I never thought of Nutrisystem as a "diet," but rather as the path to a new lifetime way of eating to remain healthy.
I believe that the knowledge I take with me as I transition back to preparing my own meals, will keep me on the healthy eating track I have learned and have chosen to follow since experiencing the Nutrisystem Plan. I do, without hesitation, highly recommend Nutrisystem to anyone who has tried and failed "every type of diet out there." My best regards to Nutrisystem and to all of their future Plan participants. :)
Hi Deb,
Thank you so much for reaching out with your review. We are so happy to hear how well you did on the plan and how much you have learned along the way. We think you are going to do great with your maintenance. However, if you have any questions or need some guidance, please do not hesitate to reach out to our counselors at 1-800-585-5483 press option two.
Hope you have a wonderful day.
The Nutrisystem Consumer Experience Team
Reviewed Sept. 26, 2019
I would like to suggest a bit more detail instruction about how to use Nutrisystem, especially the diabetic one. I contacted nutrisystem by email, very slow to respond, suggest u get more folks to answer email. However, they sent me some really good meal suggestion & how to use shakes & flex, that cleared up my question. I read info sent via email about the program. It talked about week ones food, well i searched for week one never found it. Finally contacted nutrisystem via chat & found that the diabetic plan did not get that. Now that would have been nice to have been know at the time of purchase or in the packaging info. (2) What is the deal w the chocolate shake, that is nasty, bitter after taste. (3) The pasta fajola too spicy. (4) Is there a way to make a lighter pasty for the apple pie, it was good but crust thick. (5) Pretzel choc snack bar not good.
Hello Sharon,
Thank you for taking the time to leave your feedback! I am a member of the Nutrisystem Consumer Experience Team, and I just wanted to reach out to see if I could assist with your concerns.
I apologize if you had trouble reaching someone by email. If you are ever in need of live assistance, please do not hesitate to give the Counseling Team a chat from our website or call 1-800-585-5483, option #2 then option #2. A representative would be glad to help with your inquiries on the plan.
I'm sorry for any confusion over the Fresh Start Kit as well. I'll be sure to share your feedback on including more information on that in the diabetes friendly kits.
I certainly appreciate your feedback on the meals as well. Our community's input is a large part of our food development process.
I'll be looking into your concerns in more detail and reaching out privately to see how I can help further. I look forward to speaking with you and hope you have a great weekend, Sharon!
- The Nutrisystem Consumer Experience Team
Reviewed Sept. 24, 2019
Last frozen order arrived late and thawed. While, I have received confirmation of what would be resent, it still has not been sent. The order before that, I was sent someone else’s order. While my correct was eventually sent, we had to get it to a Fed Ex location to be returned. On the last perishable order, two of the cartons were broken and are supposedly being replaced. While my account shows those sent, when you click on the tracking number it says none is available. It seems that service is on the decline. As I stated in my email and chat, I am disappointed with the service.
Hello Sandra,
I am a member of the Consumer Experience Team at Nutrisystem. I am so sorry to hear that there were issues with your shipments. This is not how we want our customers to start their weight loss journey. I completely understand the frustration that all of this has caused.
I will be looking into your account and will reach out privately to offer my assistance.
I look forward to improving your experience!
-the Nutrisystem Consumer Experience Team
Reviewed Sept. 24, 2019
NutriSystem's customer service and support is excellent. I love the program. It has helped me lose weight in the past, and is doing it again. Their 2 for 1 deal was too good to turn down! If I ever need to lose some weight again in the future, I will order NutriSystem again!! Thank you, NutriSystem!!
Hi Lisa,
Thank you for reaching out with your review. We appreciate you taking the time to let us know about how well you have done on the plan!
Hope you have a wonderful day!
The Nutrisystem Consumer Experience Team
Reviewed Sept. 24, 2019
My friend who is on this program has gotten more info than I have regarding this. For instance I didn't think of asking this morning when I called as to what a Power Fuel item was. They did tell me my shakes are a power fuel. Is one of the Nutrisystem choices a power fuel or is that my choice? I really did not have anyone explain all of this to me. I think my friend was given a list of smart carbs and power fuels. Can you help me with this? Every time I have had to call I have been treated very well and very courteously. I have had to squeeze in a lot of meals out due to a heavy social schedule of which we had tickets for. I probably should have waited til October but here I am. Thanks for your assistance.
Hi Laurel,
Thank you for reaching out with your review. We are sorry to hear that you did not receive all the information needed to get started on the plan. Here is a list of the PowerFuel and SmartCarb choices on the plan: http://www.nutrisystem.com/pdf/GroceryGuide.pdf .
If you have any questions on how to add them into the program, please give us a call at 1-800-585-5483 press option two. A counselor would have happy to go over this in more detail. Hope you have a wonderful day.
The Nutrisystem Consumer Experience Team
Updated review: Oct. 3, 2019
The Consumer Affairs team responded right away and resolved my issues. Thanks to all for your help!
Original Review: Sept. 21, 2019
Earlier this week I was notified that my frozen order and Ready to Eat Snack order would be delivered on 9/19. I received my frozen order on 9/19, however, my Ready to Eat Snack order did not arrive. I was tracking my Ready to Eat order through your link to Fed Ex which said it was in transit. On 9/18 I received an emailI that my order had been "rescheduled" for delivery on 9/25. I’m not sure why it was en route, and then suddenly the original order was no longer in tracking and a new order is being processed. So, here I am with no Ready to Eat Snacks, except for the frozen snacks I received today. I look forward to the dry snacks with a cup of tea in the evening. It's disappointing that I will need to do more flex snacks rather than stick to diet snacks. I don't understand what happened to my first Ready to Eat Snacks order. If delivery issues are going to continue, I'll need to reconsider this diet plan.
Hello Vicki,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry to hear that your order is taking longer than expected. I certainly understand your frustration and am happy to assist further.
I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed Sept. 20, 2019
I am so excited that I am using your eating plan. I have been on a 1000 calorie diet by Cruise control for 1 year I have hit a plateau. Since I started your eating plan I have lost 10 lbs in first week. Your food taste very good and customer support is awesome.
Hi Cindy,
Thank you for reaching out with your review. We are so happy to hear that the program was able to help you break your plateau! Keep up the good work and please reach out if you have any questions.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Sept. 20, 2019
Information provided was limited and not very helpful. Emailed me the information guide that was missing from my package and didn’t feel like addressing some of my concerns. Having never dieted before I would have preferred some information in my conversation instead of downloading a large number of pages off my printer because it was missing from my order. So far this is the first person that was not very helpful.
Hello Bonnie,
I am a member of the Consumer Experience Team. Thank you for writing your review about your experience. I understand why you would feel fristrated and look forward to helping.
I will be looking into your account and reaching out with more details on your concerns.
I hope you have a great day, Bonnie!
-The Nutrisystem Consumer Experience Team
Reviewed Sept. 20, 2019
Last month I purchased an order for the month supply, which was apparently an obligation to purchase two full month supplies. I didn't realize that was the case, but it would have been fine had the program actually worked for me. I was looking to get stricter on my portion control, which this program was meant to help with. The frozen food is about as good of quality as the microwave dinners you buy at the grocery store for $1, which I have never been able to eat. On day two something in the food did not agree with my stomach and I was doubled over in pain. I figured it was just something in that specific meal, so I tried again the next day with not as severe, but similar results. I decided to try taking it slowly and working on figuring out what I could and couldn't eat.
Long story short, I still have probably 50% of the food still sitting in my freezer/pantry that I am going to end up having to throw away. I got an email asking for me to 'manage my order,' which wasn't supposed to be placed as far as I knew, so I logged in and called because apparently was about to spend another $300-500 on food that I'm not ABLE to eat. I can't believe this experience. Now I've been charged an additional $125 to 'cancel' an order I did not want to place in the first place. This is ridiculous and I received nothing but 'there is nothing we can do,' from support.
Hello Kaitlin,
Thank you for taking the time to share your feedback. I am so sorry to hear you had a negative experience with our program. I am a member of the Nutrisystem Consumer Experience Team, and I'd be glad to try and assist with your concerns.
I appreciate your input on the meals as it does help us continue to update our menu to provide a variety of convenient meals for our members to use on their weight loss journey. Nutrisystem understands that everyone has different tastes, so we do offer a 14 day Money Back Guarantee for new customers. If a member calls within 14 days of receiving their first auto-delivery order, they can return the remaining non-frozen meals for a refund of the plan just minus the $19.99 return shipping fee. That way people can try our plan risk free.
Customers who sign up for auto-delivery receive a discount and are not charged the full one-time order price, so we just ask that they take at least two orders. If a customer would like to discontinue their plan before receiving a second auto-delivery order but after their 14 day Money Back Guarantee period ends, we have a standard fee of $125 as outlined in our Terms and Conditions online. My apologies for any confusion on this policy.
I'll be looking into your concern in more detail soon and reaching out to help how I can. I look forward to resolving this matter with you, Kaitlin! Have a great week.
- The Nutrisystem Consumer Experience Team
Reviewed Sept. 20, 2019
I like the idea of prepared foods ready to heat and eat. While adhering to their program the weight comes off and you're pleased with the results. Once you've attained your goal weight, as I did. I even was featured in a newspaper ad. You're on your own to make both food decisions and portion control. The system is great however following through with the client is critical. Unfortunately, I gained all the weight back, plus more. I finally did it the old way, calorie counting, carb awareness, and the dreaded evil, THE SCALE.
Hi Patricia,
Thanks for taking the time to share your experience while on the plan. It sounds like you did really well while on the plan. I am unsure as to how long ago you were on the plan, but we would like to hear more of your feedback. A member of the Nutrisystem Consumer Experience team will be reaching out to you soon. Please enjoy the rest of your evening, Patricia!
The Nutrisystem Consumer Experience Team
Reviewed Sept. 16, 2019
I was on Nutrisystem a few years ago and the 28 day plan provided 28 days of meals. I just rejoined, paying about the same price for the Uniquely Yours plan and now come to learn that the 28 day plan now only provides 20 days of food. This is not fair. First of all, the extra expense to buy ingredients for 32 flex meals a month will make this unaffordable for me for me for any length of time. And secondly, I chose Nutrisystem because I have no interest in cooking or planning flex meals. I am so upset, this type of advertising should be illegal!
Hi Robert,
Thanks for taking the time to share your concerns about our plan. Our standard auto-delivery plans now consist of two Flex breakfasts, lunches, dinners and snacks each week in an effort to help better prepare our clients for life beyond the program. The meal planners that are provided in each of your orders, include the portion-controlled guidelines for the Flex meals we want you to include weekly.
A member of the Nutrisystem Consumer Experience Team will reach out to you shortly to work with you regarding your concerns regarding the Flex meals and ordering options. We look forward to working with you soon. Have a good evening, Robert.
The Nutrisystem Consumer Experience Team
Reviewed Sept. 16, 2019
I had better results just being mindful of what I ate, how much I exercised and weighing myself once/daily. I felt as though the "system" such as it is was overpriced for the value derived.
Hello John,
Thanks for reaching out about your experience with the plan and the value.
We will be happy to take a look at your account and reach out to see how we can help improve your experience.
-The Nutrisystem Consumer Experience Team
Reviewed Sept. 15, 2019
Ugh- food: bland. Dry storage; not working long term (more than a week). I did like the hot drinks. Unfortunately you can’t just buy those.
Hello Kristin,
I am a member of the consumer experience team and will be assisting you! Thank you for taking the time to write your review. I am sorry to hear that you did not enjoy the foods.
I will reach out soon to gather more information from you Privately.
The Nutrisystem Consumer Experience Team
Reviewed Sept. 14, 2019
I quit program after developed intolerance to gluten. Even though I was told I would receive refund for unused product, when I tried a return the items were sent back to me, stating that statement regarding refund was a mistake and no money would be coming. Program misrepresents and lies.
Hello Melissa,
Thank you for taking the time to leave your feedback! I am a member of the Nutrisystem Consumer Experience Team, and I just wanted to reach out to see if I could assist with your concerns.
I apologize if you had trouble with a refund. We do have some wheat free items available if customers wish to avoid gluten, but we do not have any gluten free options unfortunately. We do accept refunds of non-frozen foods within 30 days of the order delivery date in the case that customers would like to return some meals, and our Counseling Team is available at 800-585-5483, option #2 then option #2, to discuss dietary concerns. Our customer's health is important to us here at Nutrisystem.
I'd be glad to look into your account to assist you further with your refund concern. I'll be sure to reach out once I do. I look forward to speaking with you and hope you have a great week, Melissa!
- The Nutrisystem Consumer Experience Team
Reviewed Sept. 13, 2019
I tried Nutrisystem and thought the food was pretty good, but within 4 weeks, I started having hot flashes and mystery symptoms. I did not immediately associate it with the food. I canceled it, and a few years later decided to try the snack foods for convenience. This is when I realized I was allergic to Soy, I started having major nasal congestion, and felt horrible, eating just one bar. Anyone who may have food sensitivity needs to comb through these ingredients. It is loaded with Soy. They are pretty expensive, and the food plan is not realistic at all. Just start eating Clean or Whole 40.. It will work way better than being hungry on portion sizes of baby food jars..
Hi Ms. Jeanz,
Thanks for taking the time to share your experience from trying the program. I am sorry to hear of your allergic reaction.
Unfortunately, due to the soy content that you mentioned, anyone with a soy allergy is ineligible for the program. I apologize for any inconvenience that this caused you.
A member of the Nutrisystem Consumer Experience Team will be in touch soon to help further address your concerns.
Thank you and please enjoy the rest of your day!
The Nutrisystem Consumer Experience Team
Reviewed Sept. 12, 2019
This is an easy, no-brainer weight loss plan. With all meals and snacks provided, there is no guess work in the eating plan. I stick with the Frozen Foods option and find the meals are very tasty and palatable. I order online 2 weeks at a time, and the meals are usually delivered within 5 days. I make a large, fresh salad several times a week, and eat a small one daily with my dinner. The snacks are very good, and enjoying one after dinner, is very satisfying. I found I have lost the amount of weight that is stated in their advertising. This diet calls for slight to moderate exercise, but you still lose weight without burning out at a gym. Also, you can buy "Gift Cards" at Costco to purchase the food online, which says you approximately 55% off the regular price.
Hi Diane,
We appreciate you taking the time to send in your review. Thank you for letting us know what a wonderful experience you are having so far on the plan.
Please keep us posted on your continued weight loss, we love hearing the updates!
Hope you have a great day.
The Nutrisystem Consumer Experience Team
Reviewed Sept. 11, 2019
The plan is easy. It’s fairly reasonably priced (although somewhere down the line they reduced the snacks from 3 to 1 a day), if you join while the plan is discounted. The food is varied, some actually very good and some is just ok. When you see the portion sizes we should be eating, the weight problem becomes quite clear, eat less, eat better. I have recommended the program to my friends.
Hi Laurie,
Thank you for reaching out with your review. We appreciate you taking the time to share your experience. Please give us a call at 1-800-585-5483 press option two if you have any questions.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Updated review: Oct. 8, 2019
I had a customer service issue with being on hold for too long, I left a review about that and got a call back from Nutrisystem. All my issues were addressed and I am very happy with the attention.
Original Review: Sept. 10, 2019
I have had a very bad experience for this small order which was just a replacement for some defective popcorn boxes. I got an e-mail that it has been shipped but the tracker on your site did not have any tracking for a week after. I called customer service and I was on hold for 46 minutes before I got a live person on the phone. She told me it was shipped with DHL (even though tracking on your site takes me to FedEx site) and gave me a very long tracking number WHICH IT WAS AN ERROR AND I STILL CAN'T TRACK. I am not about to call again and wait in line for an hour to NOT resolve my issue. I am very disappointed. I used Jenny Craig for the past 20 years to keep in shape when I gained 5-8 lbs and I switched and was happy with the result but customer service is very important; I switched from JC because of their recent bad customer service.
Hello Anita,
Thank you for taking the time to leave your feedback! I am a member of the Consumer Experience Team here at Nutrisystem, and I'd be glad to assist with your concern.
I apologize for any long hold times you may have experienced when calling in. Please be assured our teams are working hard to assist everyone as efficiently as possible. If a package is very small, it may ship through DHL rather than FedEx, my apologies for the confusion. I will be sure to share your feedback on the tracking link error with our Website Development Team.
I will be looking into the details of that order and reaching out soon with an update. I appreciate your patience, Anita, and I hope you have a great weekend!
- The Nutrisystem Consumer Experience Team
Reviewed Sept. 10, 2019
Nutrisystem was at one time a decent program and reasonably priced. Unfortunately that is no longer true. They advertise a 28 day plan however they only provide 20 days of food and leave you on your own for 8 days. Why not be honest and advertise the 20 day plan. They now add an additional $10 packaging fee. They charge more for the mens 20 day plan than the advertised $227 which is for the womans plan only. On TV they advertise 2 months for the price of 1 month, however they charge over $600 for the first month. Being deceptive discredits them as a company. Why not be honest!
Hello Wade,
Thanks for reaching out with your feedback and we are sorry to hear you are unhappy with the current plan.
The plan is a 28 day plan that mixes in some practice meals each week along with your entrees from us.
The Men's Plan is additional money as the Men's Plan has two sets of snacks.
As for the 2 for 1 pricing, we are happy to take a look at your account and will reach out.
We look forward to helping!
-The Nutrisystem Consumer Experience Team
Reviewed Sept. 9, 2019
You were able to ship me the correct order for 2 years and now you can't get it right. The last two months you shipped me the wrong order. Last month I called and you and you reshipped me the order I had been getting for months and now this month you shipped me the same order my wife is getting again instead of the one I had been getting. Dale
Hello Dale,
I am a member of the Consumer Experience Team. Thank you for taking the time to write your review about the issues you experienced with your recent orders. I completely understand why you would find it frustrating and I look forward to helping.
I will be looking into your concern further and reaching out with more details.
We look forward to working with you, Dale. Have a great day!
-The Nutrisystem Consumer Experience Team
Updated review: Oct. 8, 2019
Nutrisystem’s response was fantastic and quick. It only took a few days for my replacement food and I was able to start my new diet with only a short delay! Hoping the diet is as efficient as their costumer service!
Original Review: Sept. 9, 2019
Food was left in full sun on a very hot day despite the fact that a shady porch was available. Everything was melted and I’m afraid all products were compromised and not safe to eat. I would like FedEx to replace.
Hello Casey,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry to hear that you were not happy with your delivery. I certainly understand your frustration and am happy to assist further.
I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed Sept. 8, 2019
I lost the weight that I wanted to....the food was pretty good for the first couple of months, then I got tired of it pretty fast!! I learned portion control, which is very important. Overall, I would definitely recommend Nutrisystem.
Hi Patty,
Thank you for reaching out with your review. We are so happy to hear how much you learned on the plan. Congrats on reaching goal.
Please give us a call at 1-800-585-5483 press option two, if you need any help with maintenance.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Sept. 7, 2019
This does work, but the food gets boring. If you can stand the food over and over, it will work for you. Costco also has discount gift cards for this. Makes it easy to pay for.
Hi Tobey,
Thanks for reaching out with your review. We are sorry to hear that you were a little bored with the same meals. On the Core and Uniquely Yours plans, you always have the option to customize your menu.
Please give us a call at 1-800-585-5483 press option two if you need any assistance.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Sept. 6, 2019
The worst customer service I have experienced. You double charged my card. I have been put on hold for literally over 2 hours, transferred, disconnected and your agents have no clue unless they are getting a sale/placing an order. The wait time on hold is ridiculous. You need better taring and more staff. It is impossible to get through and every time I did no help was provided. I like the product but will likely cancel because your service is the worst. Unbelievable and apparently based on what I am seeing online horrible service is apparently what you specialize in.
Hello Cari,
Thanks for reaching out about your experience, we are so sorry to hear that you had trouble with your account.
We do see that this has been resolved but would like to still take a look into this further for you.
We will be reaching out shortly!
-The Nutrisystem Consumer Experience Team
Reviewed Sept. 5, 2019
Can not get help. Your rep told me to return the unused portion of the food I ordered from QVC - I did & no one will help me either get a refund or different food. I enjoyed the food but couldn't eat the popcorn, granola cereal or the sugary snack bars. I don't expect a refund, I'd like the food. My gf Shelly ** placed the order from QVC for me & had it shipped to my home in Mesa AZ. Joice **.
Hello Joice,
I am a member of the Consumer Experience Team. Thank you for writing your review about your return experience. I completely understand why you would feel frustrated by it and I look forward to helping.
When you sign up through QVC they have access to your account information and they are the company you need to contact if you are looking for a refund. If you need anything replaced or you would like to exchange items from your order then that is when you would contact Nutrisystem. Although we don't have access to your QVC account, we can create an account for you in our system so that we can assist with sending replacements or exchanging items.
I will be looking into this matter further and reaching out with more details on your concern.
We look forward to working with you, Joice. Have a great week!
-The Nutrisystem Consumer Experience Team
Reviewed Sept. 5, 2019
I ordered from QVC before this order many years ago and the food selection was good, no complaints. So I ordered again in July or August 2019. The dinners were practically all the same except for pizzas...all kinds of pasta with a bad tasting tomato sauce. There was 1 beef stew, 1 sesame ginger chicken and 1 chicken alfredo...12 dinners all with some kind of tomato base. Breakfasts & lunches were ok. I was very disappointed to say the least. With your reference in the email, I definitely will not order from QVC again. I appreciate your answering my email.
Hello Jean,
Thank you for taking the time to leave your feedback! I am a member of the Nutrisystem Consumer Experience Team, and I'd be glad to address your concerns on the meals.
I'm sorry to hear you did not enjoy the variety in your order from QVC. If you'd like to order from us directly, we do offer plans you can customize to your liking. I would recommend the Core plan, which is the non-frozen meals only, but you can choose which you would like to receive. We also offer frozen foods with the Uniquely Yours plan if you are interested in those. You can view our meal plan options here: https://www.nutrisystem.com/jsps_hmr/diet-plans/weight-loss-programs.jsp.
I will be sure to share your feedback on those meals with our Food Development Team as our community's input is important to keeping our menu fresh. I will be reaching out soon to see if I can assist further, but I hope you enjoy your weekend, Jean!
- The Nutrisystem Consumer Experience Team
Reviewed Sept. 4, 2019
Today is Tuesday, September 3, 2019. I called in the 6 p.m. Est because of two issues. First, I earlier had delayed the shipment of my frozen meals because of the hurricane coming to Florida. I spoke to someone to have the shipment restarted today. When we finished the transaction, I was transfered to counseling to get the plan I had not received for what to consume when. I was on hold for 30 minutes on three occasions. Noone picked up. Please call me **. Signed "A not very happy customer". Thank you.
Hello Mike,
Thank you for taking the time to write your review. I an very sorry to hear you had to postpone due to the hurricane and I hope that everyone is safe and sound.
I do apologize that you were unable to reach a counseling team member to help you with your plan. I will reach out in a few moments privately with my hours and we can set up a time for me to call you and review the plan.
I look forward to hearing from you!
-the Nutrisystem Consumer Experience Team
Reviewed Sept. 3, 2019
I could not use the shakes so returned them unopened for credit to my charge card. I really was happy with the food, and am thrilled to reach my goal. In 1954 I had also used Nutrisystem losing 35 lbs with my picture in the paper, so that is why I chose Nutrisystem again for a weight loss problem.
Hi Btty,
Thanks for sending in your review and congrats on reaching your goal! We are so happy to hear how well you did on the plan. Please give us a call at 1-800-585-5483 press option two if you have any questions.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Sept. 1, 2019
I went on Nutrisystem because they say you will lose 13 pounds and 7 Inches in your first month or your money back! Well two weeks in and I only lost 1 pound and not only that I did not have enough meals to finish the month. No one told me that on top of the 322 dollars I paid I would also have to provide some of my own meals twice a week. So, I called to cancel within the two weeks and was told I had to pay to send the unused product back or be charged 125 dollars more! Where is the money back guarantee? So disappointed! Talk about fake advertising!
Hello Cynthia,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry to hear that you were not happy with the program. I certainly understand your frustration and am happy to assist further.
We do have a 14 day Money Back Guarantee. You can try the food for 14 days (from the date of delivery) and for whatever reason the plan does not work you can return the rest of the food for a full refund minus $19.99 for shipping. If you cancel your auto-delivery order after the 14 day money back guarantee period and prior to paying for your second consecutive 4 week order, your payment method will charged $125 for the auto-delivery early cancellation fee.
I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 30, 2019
I signed up for Nutrisystem last week because I need to lose 15 lbs, what lured me in was the advertisement buy one get one free, not the case! I saw I would be charged another fee in September when I thought the second month was free. I called and spoke to woman who I now wished I knew her name. I asked why I would be charged in September when I signed up for the buy one get one free. She got very defensive and explained that regular price would have been 572 dollars for one month but I got it for half that which is 286.00 which supposedly is 50 percent off the monthly cost.
First of all that is not getting 2 for the price of one, I told her that was misleading and who in their right mind would actually pay over 500 a month for the so called real price! I was just merely trying to say that the add 2 for 1 was very misleading, I was very nice about it but she continued to get very defensive about it and then she said she had to put me on hold, well, unfortunately for her, she thought she put me on hold but she didn't and I could hear her badmouthing me to her co workers!!! How I was arguing with her and chewing her ear off about the 2 for one and so on.
I could hear every word she said and I kept yelling on the phone that I could hear every word she was saying but evidently she didn't hear me because she kept right on badmouthing me to her co workers, she never did get back on the line, and I finally hung up, I guess that's what their employees do when they don't want to listen to what you have to say!!! In the future Nutrisystem, I would suggest you have training for your employees to learn how to put people on hold so the customers don't hear you badmouthing them to their co workers!! Very rude and unprofessional!!!
Hi Sheryl,
I am a member of the Consumer Experience team. Thank you for writing your review about your program, we are very sorry to hear you were unhappy with your experience.
Our 2 for 1 Sale, is two shipments for the price of one month to month order. If you sign up on the autodelivery, you will receive 50% off all orders.
I will be happy to take a look at your account to see what plan you were signed up on, Sheryl.
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 29, 2019
I have tried repeatedly to reach a counselor. I wrote when I first got my package. Today they finally answer my question, 2 weeks later. The ad says we are here for you, but doesn't say when they are there for you. I do not want to continue this program, I can not afford it. I was under the assumption I was paying for 2 months, NO NOT SO.... I only got 1 month for the price I paid.
Hello Tony,
I am a member of the Consumer Experience Team. Thank you for taking the time to write your review about the response time and your promotion. I completely understand why you would feel frustrated and look forward to helping.
We have been experiencing a higher email volume lately and our representatives are working as quickly as possible to address everyone's concerns in a timely manner. Our Weight Loss Counseling Team can also be reached through live chat on www.nutrisystem.com as well as by phone at 1-800-585-5483, option 2.
The 2 for 1 promotion is broken down so that your first two orders are 50% off the one-time order cost. I apologize if this was not more clear and for any confusion caused.
I will be looking into your concerns further and reaching out with more details.
We look forward to working with you, Tony. Have a wonderful day!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 29, 2019
I have been on the Nutrisystem plan in the past and as I have returned now I was surprised, and not pleasantly so, that you have cut back on the food offered, suggesting flex/replacement meals on a regular basis. Yes, there were flex meals when I last was on Nutri, but not nearly as much. The current plan basically calls for us to do a flex meal everyday which I suggest is far too much. I understand you want clients to not completely rely on Nutri food but be ready to go back to 'real food.' However, this is definitely excessive and, frankly, appears disingenuous to charge the amount you do and only give 20 of each meal category for a month's worth of food.
Obviously, you need to make a profit but to suggest you are trying to 'help' the customer to 'learn how to eat real food' and basically receive 11 days less of each food category, essentially 44 meals/snacks which we have to flex. Not impressed with how you have done this. I will do my second month but would not likely to do Nutri again... don't feel you are treating us fairly. It's a lot of money to feel we have been 'short changed.'
Hello Jan,
I am a member of the Consumer Experience team at Nutrisystem. I do apologize that the format of the plan is not satisfactory.
Our program is configured to leave out 6 breakfasts, lunches, dinners, and snacks for the month (8 breakfasts, lunches, dinners, and snacks in your 2nd and subsequent orders). This will allow you to practice making healthy meals on your own or if you have an upcoming event, there is no need to worry about getting back-logged on your food. We understand that this can be stressful and nerve-racking when trying to make healthy meals on your own.
I understand the frustration with this and will be looking into your account and will reach out when I have more information.
I look forward to speaking with you!
-the Nutrisystem Consumer Experience Team
Reviewed Aug. 28, 2019
Every time I’ve called customer service for Nutrisystem I am spoken to in circles. The reps have all been rather unfriendly and not very knowledgeable....I’m often put on hold while they attempt to find answers. The last time I called, not only couldn’t he answer my questions, but he disconnected me from being able to do the afterward survey. So tired of the lack of enthusiasm.
Hello Jean,
Thank you for taking a the time to leave your feedback! I am a member of the Nutrisystem Consumer Experience Team, and I just wanted to reach out to discuss your concerns.
I'm so sorry to hear you've had negative interactions with our representatives so far. We take our customer service very seriously and apologize that your experiences were not up to our standards. I'll be sure to forward your feedback on the matter for quality and training purposes. Thank you for bringing this to our attention.
I'd like to look into your concerns in more detail and reach out soon to assist you further. I look forward to speaking with you and hope you have a great weekend, Jean!
- The Nutrisystem Consumer Experience Team
Reviewed Aug. 28, 2019
Swelling feet and ankles. I have found it is not the Nutrisystem food, I have been standing at my desk and I think I have been standing too long. Thanks so much for taking the time to get back with me. I love the program and find it so easy to do.
Hi Dee,
Thank you for reaching out with your update. We are so happy to hear that you figured out what was causing the swelling.
Please give us a call at 1-800-585-5483 press option two if you have any other questions or concerns.
Hope you have a great day!
The Nutrisystem Consumer Experience Team
Reviewed Aug. 28, 2019
I have utilized the customer service through Nutrisystem multiple times since beginning my weight loss journey. They have always been friendly, helpful and relatively quick in addressing my questions and concerns. I would recommend Nutrisystem and their customer care to anyone.
Hi Jamie,
Thank you so much for reaching out with your review. We are so happy to hear about your experience when calling in for assistance.
Please do not hesitate to reach out with any questions. Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 28, 2019
I tried to access the phone support line and the wait was much too long to hang on and so I tried the online chat and no one ever connected. Support is offered with the Nutrisystem program so there should be a quicker way to get someone to talk to.
Hello Rosemary,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry to hear that you had such a hard time getting a hold of us. I certainly understand your frustration and am happy to assist further.
I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 27, 2019
I have not even started the food yet!! But the phone experience is awful!!! Cannot get anyone on the phone no matter what button I push!!!! When I spend this much money I want to talk to someone when I have question about my orders or anything else!!!! Not a fan Yet!!!!
Hello Leslie,
Thank you for taking the time to leave your feedback and welcome to the program! I am a member of the Nutrisystem Consumer Experience Team, and I just wanted to reach out to see if I could assist you with your concerns.
I'm sorry to hear you've had trouble reaching someone by phone. Our main number is 1-800-585-5483. Option 1 is for customer service related concerns, and option 2 is to reach the Weight Loss Counseling Team. Please wait until all of the options are read before making your selection. Then the next available representative should be with you as soon as possible. I apologize if you've been experiencing any hold times as well.
I will be looking into your concern on more detail and reaching out soon. I look forward to speaking with you and hope you have a great weekend, Leslie!
- The Nutrisystem Consumer Experience Team
Reviewed Aug. 27, 2019
Your rep was extremely pleasant and helpful! She helped with all my questions regarding Lactose intolerance and what to expect next on my plan. Helped with salad dressing, power fuels, etc. Was able to replace some of the items I was not happy with or couldn't eat, free of charge. An unexpected pleasure. Thanks!
Hi Teri,
Thank you for reaching out with your review. We are so happy to hear about your experience when you called in for assistance. We will be sure to pass on your feedback.
Hope you have a wonderful day!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 26, 2019
I know everyone finds something that works for them. I have tried everything, surgery, urine injections from pregnant women, Weight Watchers multiple times, calorie counting, Jenny Craig was a huge failure and I had given up. Truly, I have not dieted for 2 to 3 years, but I'm still 2 sizes bigger than I wanted. So, I finally decided to try Nutrisystem. I'm really pleasantly surprised. The app makes it so easy, the food is good! You do have to learn portion control, but that was needed or I wouldn't be 2 sizes larger! The app makes it so easy, it's the best app I have used on any program. The best part is, I had 2 simple questions and I called customer service. They couldn't have been nicer and more assisting! Great experience. I'm sold. I can see me on this plan for a long, long time. That gives me hope to not only to lose but to maintain, which is truly the hardest part. Thanks Nutrisystem!
Hi Terri,
Thank you for reaching out with your review. We appreciate you taking the time to share your success on the program. We will be sure to pass on your feedback regarding your experience when calling in to Counseling for assistance.
Hope you have a wonderful day!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 26, 2019
This is the BEST diet plan known to man!!! Tasty food, helps with sodium and sugar levels, easy to follow which allowed me to successfully meet my weight goal. Best decision I ever made. Also, whenever I needed to call Nutrisystem, the customer service was great.
Hi Arnold,
Thank you so much for your review. We are so happy to hear how much you are learning on the plan. You will do wonderful with your maintenance!
Hope you have a great day and congrats on reaching goal!
The Nutrisystem Consumer Experience Team
Reviewed Aug. 24, 2019
Dinner choices are slim. Our favorites in Frozen are Roast Turkey Medallions, Meatloaf Sandwich, Sausage & Turkey Pizza; Dry include BBQ Seasoned Chicken and Meatballs in Marinara Sauce. We have tried around 75% of what is on your list. We cannot tolerate most of the pasta and rice dishes as they are mushy after microwaving or oven cooking. It would be great if you had a new dinner menu.
Hi Cynthia,
Thank you for reaching out with your review. We are so happy to hear that you are enjoying most of dinner entrees. We appreciate your feedback and will be sure to pass it on to the appropriate department.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Updated review: Sept. 5, 2019
I received the $85 refund. Thank you!
Original Review: Aug. 22, 2019
Absolute worst experience ever! Customer Service is a joke!! They lie and tell you they will do something to fix whatever issue you have and then they do not fix it. Everyone there is trained to pull the wool over your eyes. They basically run you around in circles till you are so frustrated you have to get off the phone!!!! Don't get sucked into this scam, it is unbelievable how crafty and snakeish they are ... They don't care a dime about you, all they care about is getting your money! WOW! I am beyond furious right now!!!!
Hello Gabrielle,
We are so very sorry to hear about the issues you had with your account.
We are happy to look into this for you and will be reaching out shortly!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 22, 2019
Counselor call regarding eating out advice. She emailed the guide. She was fine. Are you uses out of the US personnel? The counselor came across that way. Would certainly expect this is not the scenario. Look forward to working with the counselors in the future.
Hello Kathy,
I am a member of the Consumer Experience Team. Thank you for taking the time to write your review.
Our contact center is located in Fort Washington, PA and so the Weight Loss Counselors, Program Specialists, and other representatives live in the surrounding area. I apologize for any confusion!
I will be looking into your account further and reaching out shortly with more information.
Have a great day, Kathy!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 22, 2019
I called Nutrisystem numerous times to say the food was causing medical issues. The phone rep I spoke to was not familiar on how to handle my medical issues. He was rude and I cancelled. He said there would not be a fee however my bank account was being charged. The food was causing acid reflux vomiting and constipation.
Hello Maureen,
I am a member of the Consumer Experience Team and will be helping you with your concerns.
I do want to apologize for the experience that you had. I am sorry that you received a charge despite being told there was not one. I will be looking into your concern and will reach out privately once I have a resolution to offer. I want to make sure that you have a positive interaction with us, even if it be when leaving.
I look forward to speaking with you soon!
-the Nutrisystem Consumer Experience Team
Reviewed Aug. 21, 2019
Absolutely the worst most disorganized company to deal with. When you finally get someone on the phone after spending half of your day calling all different number with all automated system and you enter the promontory and it repeats the same things over and over again like you never made any selection is completely ridiculous. When a person gets on the phone they yell at you, do not acknowledge your problem and without letting you know connect you back to the automated system is completely unacceptable behavior. You don’t get complete shipment for over a month after ordering, food was terrible, crumbled and mushed up Pkgs and incorrect items. Zero counseling is provided and no guide on what to eat on off days and supplement food for my teenager. Complete disappointment and zero results was the outcome. Nutrisystem employees are horrible and have no customer service courtesy and zero empathy.
Hello Asiya,
Thank you for taking the time to leave your feedback! I am a member of the Nutrisystem Consumer Experience Team, and I just wanted to reach out to see if I could assist with your concerns. I apologize if you had a negative experience with some of our representatives. We never wish for our customers to feel like they are not being heard. I certainly appreciate your feedback on the matter and will be sure to forward along your input for quality and training purposes.
The standard processing and shipping time for an order is 1-10 business days, though on average it usually takes 3-5 business days for an order to arrive. I apologize if yours took longer than that time frame to arrive. If your daughter is participating on our teen program, we have a spacial meal plan to follow that should have been emailed to her. I'll be looking into the matter in further detail though and reaching out soon.
I look forward to assisting you and appreciate your patience and understanding, Asiya! Have a great week.
- The Nutrisystem Consumer Experience Team
Updated review: Sept. 6, 2019
Thank you for canceling my order. A policy change to allow for online cancelations is clearly needed. I still won’t use your products until I see this change.
Original Review: Aug. 16, 2019
It is unacceptable that you were willing to process my order electronically, but when I attempt to cancel online, I am told that I must call. I will not call, and I will stop any subsequent charges against my credit card. This was my last Nutrisystem order.
Hello Tammy,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry to hear that you not happy with our cancellation procedure. I certainly understand your frustration and am happy to assist further.
I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 15, 2019
For the first time my frozen order arrived thawed. My whole order was replaced, and got it today, completely frozen. Thanks so much. The customer service representative was so courteous and knowledgeable and I was completely satisfied. I'm loving Nutrisystem.
Hi Marsha,
Thank you for reaching out with your review. We are so happy to hear about your experience when you called in for assistance. We appreciate you giving us the opportunity to get this issue straightened out for you.
Please give us call at 1-800-585-5483 press option two, if you have any other questions or concerns. Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 14, 2019
I am on my 15th day of Nutrisystem and I am very satisfied. I lost 13 pounds on my first week, but now Ive been staying about the same. I talked to one of your reps and she was supposed to send me info how to prepare my flex meals. I got the email but this is what I got. This questionnaire. I need to know what foods I use for flex meals.
Hi Luis,
Thank you for reaching out and congrats on your weight loss. Here is a link for the Flex recipes: https://leaf.nutrisystem.com/recipes/?filters=flex-meals-snacks
If you have any other questions, please give us a call at 1-800-585-5483 press option two. Hope you have a great day.
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 14, 2019
I used gift cards and a discount code to get 50% off, as advertised on their website. Apparently, in the terms and conditions, it states $125 cancellation fee is due at time of cancellation if you fail to cancel before the next shipment is sent out. You cannot cancel online, you must call in person. I changed my cc # and assumed that would be sufficient to halt my service. Well a robot called me every other day for 3 months until I called to cancel today. I was considering Nutrisystem for the future, as I think the product works and they make it convenient, but cancelling was made VERY inconvenient. For that, I will never be your customer again.
Hi Scott,
Thanks for reaching out to with your concerns regarding our terms. I am sorry that the terms weren't clearer for you at the time of sign up and that you had trouble when discontinuing your plan. A member of our Nutrisystem Consumer Experience Team will contact you shortly to help work with you on addressing the experience you have shared. Please enjoy your evening, Scott.
The Nutrisystem Consumer Experience Team
Reviewed Aug. 14, 2019
I found the food to be very tasty if cooked properly. I chose the Core plan and select the food items I want. In 6 months, only 3 items have been substituted due to out of stock. Because I live in hot country, 4 of my items came in melted. I called and the items were replaced immediately and shipped at no charge. When I figured what I would spend on food for the month, the Core plan turned out to be very affordable. It's great for me.
Hi Cynthia,
Thank you for reaching out with your review. We are so happy to hear how pleased you are with the plan. Your feedback is very much appreciated.
Hope you have a great day!
The Nutrisystem Consumer Experience Team
Reviewed Aug. 13, 2019
I'm sure if Marie Osmond knew how Nutrisystem scammed their customers, she would not promote them. but then again, she is probably getting free food. Buy one month, get one free, offer does not exist.
Hello Marianne,
We are sorry to hear about your experience with ordering.
Our 2 for 1 offer is 50% off each order and it does look like you had that promotion on your account.
We are happy to reach out to discuss the plan that you were signed up on and get further clarification on your issue.
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 13, 2019
First the frozen food arrived first, two days before the dried food. So I started on the frozen, not knowing about the first. Open this box for the start of the last week. Very confusing, and when I tried to call, there was no answer so I tried the second number which connected me with SOUTH BEACH DIET PEOPLE which was not what I needed.
Today I get an email that indicates that my next shipment will be arriving soon. Fortunately there was a phone number and I called and canceled the frozen food forever and will work with the dried food for a couple of months. Your frozen food container is a big problem because it is nearly impossible to break down for recycling. Mailing it to Mass. is not an option. I'm 89 years old and this was a big problem. I will try the dried food for one more month and want to cancel it for any further distributions to me. I would not recommend this to any of my elderly friends as it is too complicated especially when things arrive piece meal and you are not sure of what you should be doing. Sincerely, Rita
Hello Rita,
I am a member of the Consumer Experience Team. Thank you for writing your review about the frozen food and its packaging. We understand why you feel frustrated, and look forward to helping.
We currently offer a Basic, Core, Uniquely Yours, and Uniquely Yours Plus plan. The Uniquely Yours and Uniquely Yours Plus plans include both shelf stable and frozen meals. Each portion processes and ships from a different warehouse which is why they sometimes arrive separately. The Basic and Core plans include only shelf stable meals which means you receive just one box instead of two separate shipments each month.
I will be looking into your account and reaching out with more details on your concern.
We look forward to working with you, Rita. Have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 13, 2019
You folks were great in getting a replacement order to me. I was involved with Nutrisystem 10 or so years ago. At that time, frozen options did not exist. Each month's shipment contained 3 snacks, AM, PM and before bed, and Breakfast, Lunch & Dinner for 7 days a week. I learned to sort and count all items so I could sort and store them for use. The 7 day beginning box was quite familiar. The packing list indicated I should have 15 B, L & D + 30 Snacks. I found 12 Dinners, 14 Lunches, 15 Breakfasts and 32 Snacks. The young lady I spoke to said she is sending the missing meals. Your quick response are appreciated!
Hi James,
Thank you so much for reaching out with your review. We are so happy to hear that your issue was resolved in a timely manner. Please reach out to us at 1-800-585-5483 press option two if you have any questions on the plan.
Hope you have a great day!
The Nutrisystem Consumer Experience Team
Reviewed Aug. 12, 2019
First of all, understand there is a 2-month required membership - you must buy two months worth of food before you can cancel, should you want to. I suppose it's possible I am too texture oriented, but I found the breakfast cereal, some of the breakfast and snack bars to be gritty and like chewing tree bark. I threw it all away. There were only a few items that tasted decent to my palate, those were the muffins, and the chili and chicken noodle soup - both of which I can buy at the store with low sodium.
After the first month, drinking only water, one cup of coffee per day and their shakes, I lost 2 lbs. And I think that's because I only ate half of what was in the package before throwing it out and filling in with broccoli, which is a gassy vegetable as you know. The shakes are not anywhere near as good as Atkins. The portion sizes are simple to figure out to do yourself. 1/2 cup of breakfast cereal, no more than 1 cup of food on a small plate. As long as you don't eat high calorie foods like cake and pie, you can lose weight just by your own portion control and it won't cost you $300 per month.
When I tried the frozen food the second month, by the time I got home everything had thawed. (Arizona) I had to toss that too. When asked by customer service if I called and told them so they could redeliver, I said, "What's the point - it's going to thaw out again, it's only hotter now." I will say that my experience with customer service was good. Except that after ordering my second month, I told them to be sure and cancel my membership, and they didn't. They hit my PayPal with another $300 and I had to call again to stop it before it shipped. I did receive a cancellation confirmation. I'm going back on the low carb diet with portion control - that worked best for me.
Hello Janet,
I am a member of the Consumer Experience Team. Thank you for taking the time to write your review. I apologize that you did not have the best experience with the foods and delivery of the shipment.
I certainly understand that you want to go back to a plan that suits you better, but I would also like to ensure that you are getting what you have already paid for. Once I am able to take a look at your account and see what I can do, I will reach out privately.
If possible, I would also like to review the plan with you. Not losing what you expected is certainly disappointing. Reading your review, it sounds as though you only ate Nutrisystem, which is an important part of the plan, but you will also want to add in grocery foods in additional to the broccoli. I would be happy to go over all of this with you.
I look forward to speaking with you, Janet!
-the Nutrisystem Consumer Experience Team
Updated review: Aug. 15, 2019
The customer service reached out to me after finding out that I had a negative experience and did all they could to try to rectify that. I truly appreciate the amount of effort displayed.
Original Review: Aug. 11, 2019
First of all, the meal plan was labeled as clean. My goal was to get leaner, I am not obese, just sick of preparing all those meals myself. After dropping $270 on a month worth of food (seemingly good price) I get a box full of what tastes like repackaged MRE food (for any combat vets out there). The dinners span from Chef Boyardee to TV dinner levels of quality. Almost everything they give you is carbs, high fructose corn syrup, and sodium drenched. They think they can call it healthy by giving you half of a handful of food for each meal and telling you to just eat vegetables (sold separately). I felt worse about 3 days into the "diet". You can feel the sugar and carbs as they make you sluggish.
Ok, so the meals are terrible, I've established that. That is not even the worst part of this scam. Try to cancel. Not an easy process. You will have to call in and speak to some idiot that grills you about your identity as if you are trying to get a security clearance. After you get through their spiel, you find out that they will charge you $125 just for cancelling. Then they talk down to you when you question that BS saying "Now if you read your contract..." I didn't read a contract. I ordered a product, I paid, and found out I was put on an auto-re-order.
Oh, by they way, if you want to get rid of some of the more disgusting things that they send you, should you endure another month, it's $25 extra, and most of the good stuff is on back order. I did a little more research on them before writing this just to be thorough. They have fake reviews on their site, but you cannot even show all reviews or read the negatives. I'm trying to save you money. Just get some vegetables on your own, you will have to buy them anyway, and it will save you a ton of money. Avoid this scam. Clean eating my **.
Hello Pene,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry to hear that you were not happy with your experience on the program. I certainly understand your frustration and am happy to assist further.
I would like to apologize if the Terms and Conditions were missed during the sign up process. When signing up online, there is an option to select "See other delivery options." When you choose this you will then see the option to choose a one-time delivery. I apologize again that this was not made more clear.
I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 10, 2019
Absolutely terrible customer service. I have been a customer for many years. Several months ago Nutrisystem me had technical issues with the website and wiped all my orders. When the orders came back, the price was not restored! I contacted the company numerous times asking for resolution. The customer service reps are rude and hung up the phone the minute they hear what the issue is. Then I tried via email. I keep receiving the standard response that the company will look into it and "you will hear from us in few days". It has been months and I have not heard from the company and the issue is not resolved. I cannot order food until the price is restored to what I had on my auto delivery orders for years. I'm extremely frustrated as a loyal customer and very very disappointed in the lack of customer service. I don't know what else to do to get the company to fix the issue they themselves created!!
Hi Rachel,
Thanks for reaching out to us about your experience. It's understandable how disappointing your recent experiences must have been especially after your years of being a loyal customer as you mentioned. A member of the Nutrisystem Consumer Experience Team will be reaching out to you shortly to help address the concerns regarding your account as well as the service received from our representatives. Please enjoy your evening Rachel.
The Nutrisystem Consumer Experience Team
Original Review: Aug. 10, 2019
Wrote to Nutri Support a week ago looking for Weekends Off Plan, couldn’t find that option anywhere. Asked where to look, a week later received advice to change my plan, yes I know, I tried that, problem not resolved. I know better than to call, previous service was so poor it took 40 mins for anyone to answer the call a month ago. Since I went to Success Plan it's ok, but I would prefer what I had in June. I want to make the choice of plan not be limited in options. Thank you, won’t order in Sept if I can’t get what I want, it's a lot of money to take second choice. Is it no longer available? Caryl
Hello Caryl,
Thank you for taking the time to leave your feedback! I am a member of the Nutrisystem Consumer Experience Team, and I just wanted to contact you to see if I could help with your concerns.
I apologize if you are having trouble reaching someone to change your plan. I completely understand your frustration. We may not have the exact plan you had June available still, but I will be sure to look into the matter further and reach out soon.
I look forward to speaking with you and hope you enjoy your week, Caryl!
- The Nutrisystem Consumer Experience Team
Reviewed Aug. 9, 2019
I did not know that I could choose my own food with core, there are some foods in the basic that I don’t care for and I would of chosen something else. Wish I would of known this before I ordered as core has some same things as the basic???
Hi Donna,
Thanks for reaching out about your order and welcome!
On the Basic Plan it is preselected but if you want to pick and choose your foods you can upgrade to the Core plan which is all shelf stable foods with the ability to customize to your liking.
We are happy to take a look at your account and we can reach out to review your plan.
We look forward to helping!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 9, 2019
I was planning on ordering from Groupon but when I called the customer service number they told me they would match then beat whatever Groupon was offering. I placed my order and was charged $259.98 when I was promised 159.99 since that was the Groupon offer. This last time I was charged $284.98 and told only 3 days ago the charge would be $214. I am very upset with this company and I feel they take advantage of people and assume we don't check out cc bill.
Hi Avi,
I am a member of the Consumer Experience Team. Thank you for writing a review about your pricing. I understand why you would feel frustrated and look forward to helping.
I will be looking into your account and reaching out with more details on your concerns.
We look forward to working with you, Avi. Have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 9, 2019
I was a skeptic!! Going on a cruise in November and want to lose 20#; On this program almost two weeks (minus 5# already); food is excellent in my opinion and well worth the money. I dealt directly with the company and found pricing is better with them than on TV; less than 9$/day. A bargain when you compare the price of meds needed to deal with obesity. I'm 84 - looking forward to life. Also retired RN so I'm careful about health related issues.
Hi Peggy,
Thank you for reaching out with your review. We are so happy to hear how much you are enjoying the plan and the entrees.
Congrats on your weight loss and keep up the good work! Hope you have a great time on your vacation in November.
-The Nutrisystem Consumer Experience Team
Original Review: Aug. 8, 2019
I like Nutrisystem very much and have had success over the years. Several years ago a lot of my favorite meals were changed into pouch packaging. This makes preparation unpleasant: Messy for sure; Unable to get all the food out of the package; Not easy to doctor it to my taste. Feel exactly the same with meals in cups needing water & heating to prepare. When food comes in standard meal packages to be heated in oven (even if added water is required), it is much preferable and enjoyable to prepare. Surely other members have commented on this.
Hello Nicole,
I am a member of the Consumer Experience Team and appreciate you taking the time to write your feedback. I am so sorry to hear that some of your favorite meals have been affected due to a change in packaging. I certainly under5stnad the importance of finding the foods you love and how this can play an integral role in your success on the plan.
I will be taking a look at your account and seeing how I can assist you with this.
I look forward to speaking with you!
-the Nutrisystem Consumer Experience Team
Reviewed Aug. 8, 2019
I was on Nutrisystem for about 5 months several years ago. I was very satisfied with the plan and it worked for me. I rejoined a few months ago and asked for the same plan again. I wanted the plan where I was able to pick any meals I wanted, including all the frozen meals I wanted. When I first called, I was given the information and price and told the CS representative, I would pick my meals and call back with a list. It was only a day or two when I called back. I picked the breakfast, lunch, dinner and snack items for my first month. I was expecting my jump start week box along with my delivery.
When I didn’t get it, I called. I was told the plan changed a few days ago and I would no longer get 6 days of food and the 7th day would be flex meals. Now the plans only had 5 days of food with 2 flex meals. I was not informed that what I was told I would get was not available if I waited a couple of days. Not only did I get 16 less meals, (4 breakfasts, 4 lunches, 4 dinners & 4 snacks) they didn’t send me the jumpstart box. That ruined my weight loss. I did stay on the diet for a few months, but my weight loss was really slow and I was not satisfied with the new plan.
Hi Barbara,
Thank you for reaching out with your review. We are sorry to hear that you were unhappy with your experience on the program. The representatives are not always aware of a program change in advance which may have lead to the confusion with your order.
We will be looking into your account and reaching out soon to assist.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 7, 2019
When I tried to enter a code to my order to get free gift. When it didn't take I tried to get in touch via chat and never got a response. Then I sent an email and received a response today, Wed. I sent the email over the weekend.
Hi Ed,
Thanks for reaching out to us about your experience when trying to contact us. I am sorry to hear that you had such trouble with reaching us to when trying to claim your gift. A member from the Nutrisystem Consumer Experience Team will be in touch shortly to work with you on addressing your issues and concerns. Please enjoy your evening Ed!
The Nutrisystem Consumer Experience Team
Reviewed Aug. 7, 2019
I quit the program after 3 days so I have no idea if the weight loss claims are valid. The reason I quit was due to customer service. I called C.S. to inquire why my first month shipment only consisted of 15 days meals. I was told by agent Anna that I am supposed to supplement the program food with my own food. This was never mentioned in any advertising or anywhere on the order website. That was bad enough but even that did not trigger my quitting. What really burned my corn flakes was Anna's completely erroneous statement that the plan I bought was a 50% discount on the first month's food and full price thereafter. What I actually bought was 2 months for the price of 1.
The $297 I paid was supposed to be for the first month with the second month free (you can see Marie Osmond on the commercial saying exactly that). Anna told me that the $297 was actually a 50% discount on the first month and that the 2nd month would be over $400. NONE of this is mentioned anywhere in their advertising. I believe Anna's information was completely incorrect. She stumbled and fumbled initially not knowing what plan I signed up for. After several holds she came back and gave this fabricated B.S. A thoroughly distasteful experience (no pun). P.S. My entire conversation with Anna was recorded on my phone if there is any claim of "misunderstanding".
Hello Bryce,
Thank you for taking the time to leave your feedback! I am a member of the Nutrisystem Consumer Experience Team and I just wanted to reach out to assist with your concerns.
I apologize for any confusion over our meal plan, I understand how that could be frustrating. We do have a page on our website that goes over more details of the plan including the Flex Meals that you prepare on your own here: https://www.nutrisystem.com/jsps_hmr/how_it_works/index.jsp. We include the Flex Meals as part of the program to provide our members with opportunities to practice portions on their own or enjoy a meal out with family and friends.
I'm sorry if you were also told that your discount was for 50% off the first month then full price after that. With the 2 for 1 discount, you receive 50% off each auto-delivery plan order until you change or discontinue your program. That way you are only paying the price of a single, one-time order for every two orders.
I will be looking into your concern in more detail and reaching out soon. I look forward to speaking and hope you have a great week, Bryce!
- The Nutrisystem Consumer Experience Team
Reviewed Aug. 6, 2019
What a nightmare. I hope to not need to deal with any of the individuals again. Order lost - then takes forever. Sales blames customer service and visa versa. Yet the customer is in the middle. As I said: good product but a real lack of support.
Hi John,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review.
I am very sorry to hear about your experience and that you have had trouble with your order. I certainly understand how this may be frustrating but would be happy to assist you further.
I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 5, 2019
I spoke with Caitlyn today, who efficiently answered my questions and offered a great suggestion to solve a problem. I tried to leave feedback on the phone survey at the end of the call but the system did not respond after I input the numbers on my keypad. I hope Caitlyn gets the KUDOS she deserves for such great service. Thanks again! ~Therese
Hi Therese,
Thank you for reaching out with your review. We are so happy to hear what a great job that Caitlyn did on your counseling call. We will be sure to pass on this feedback to her supervisor.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 5, 2019
I reached out for the guide and information for Freshstart Week 1. I lost my way the past two weeks and need to go back to basics. The counselor who responded to my question was exceptionally helpful. I received the information I needed. I’m looking forward to a new Fresh Start.
Hi Susan,
Thank you for taking the time to reaching out with your review. We are so happy to hear that you received the information you needed to get back on track.
We will be sure to pass on your feedback about the service that you received. Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 3, 2019
In the past I have never had issues with my Nutrisystem orders but this time that wasn't the case. I had meals missing off my frozen shipment. The meals missing from my frozen order portion are items are: 2 cinnamon buns, 1 hamburger, and 1 meatloaf burger. Also when I received my box of ready to eat meals I noticed I had someone else's invoice in my box which alarmed me. All my items seem to be accounted for in that order but I just don't like that someone else has my information. Also the tracking number I received for my ready to eat meals was one I could never access and get info on my delivery. Thank you for taking care of this issue. I appreciate it.
Hi Sinthia,
Thank you for reaching out with your review. We will be looking into your account and a member from our team will be reaching out shortly to assist.
We appreciate you bringing these issues to our attention. Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 3, 2019
Kareem was a delightful CSR. He was encouraging and really took ownership of my concerns. Really made me feel like an important customer. I love your system, the Mushroom Risotto is to die for! I have lost 5-lbs! in 12 days.
Hi Betty,
Thank you for reaching out with your review. We are so happy to hear how well you are doing on the program. We will be sure to let Kareem's supervisor know what a great job he did on your phone call.
Hope you have a great day and keep up the good work.
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 2, 2019
I would make the following suggestions:
1. When placing orders (particularly ones not regularly scheduled), include a place for the customer to note any special information, such as vacations, etc, that might affect desired delivery.
2. For ala carte ordering, the items should indicate not only what are frozen items, but also what category each item is in, so it would be easy to know what is for a specific meal or is a snack item. This is well defined for the relgularly scheduled shipments, but for ala carte ordering is not identified at all.
Support from customer service has generally been very good to excellent and very polite, although there have been many times in the past when it took a long wait to speak with a person.
Hi Robert,
I am a member of the Consumer Experience Team. Thank you for writing your review about our website and the wait time. We apologize for any issues you have experienced and we look forward to helping.
I will be looking into your account and reaching out with further details on your concern.
We look forward to working with you, Robert. Have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 1, 2019
My second dry order was missing most of the items I ordered. I understand sometimes a mistake happens, I called, they sent me the missing items, but I didn’t have my lunch bars so it messed up my weight loss! Then I ordered A la carte, breakfast bars and lunch bars that are like my favorite and I got only the breakfast bars no strawberry yogurt bars!! I called. Was a bit upset, not going to lie and spoke to Khabiza. She was so rude. She said that humans pack the boxes and sometimes they make a mistake. I understand that but two orders in a row, now it’s messed up. My routine diet once again! I am very unsatisfied with the service I have paid a lot of money for! I asked to speak to a Mgr or her supervisor. She refused and told me I could not.
Hi Cathy,
I am a member of the Consumer Experience team. Thank you for writing your review about your missing items. We are so very sorry to hear about your experience when calling in. I understand how frustrating this may be and we look forward to helping you.
I will be looking into your account to give you more specifics on your concern.
We look forward to working with you, Cathy.
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 1, 2019
Thanks for your response to unsubscribe. I’m amazed that unsubscribing a product not relevant to me takes on such complexity. In other product lines, all is takes is one click - it’s done. This is like watching paint dry. Slowly.
Hi Robert,
Thank you for reaching out with your review. We are so sorry to hear that the unsubscribe process has been difficult. We see that your request have been sent. Please let us know if you have any other questions.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 1, 2019
I am currently subscribed to the Uniquely Yours Nutrisystem (NS) plan. This is my second "real" experience with NS as I used their old 28 day Flex plan about 10 years ago and lost 64 pounds in about 8 months. Unfortunately, I slipped back into my old bad habits and since no other diet (Keto, Atkins, low-cal) worked for me, I came back to NS. The food has greatly improved over the last 10 years! I am absolutely loving everything about NS this time around. The NuMi app makes it so easy to track everything no matter where I am and it syncs with my Fitbit tracker so I don't even have to bother with inputting my activity.
On another note, I'm not sure why people are having issues with the ordering system on the website because it's really easy to use and I have never had a problem with it (even back in the old days). It wouldn't let me remove the shakes (functionality is not available), so I called and the rep removed them immediately. The shakes are delicious but the two cans are impossible to get through in one month even though I drink one a day for my morning snack so I have plenty saved up. As I said before, the food is great! There are quite a few old foods that I already knew I didn't like so I make sure not to select those, but the majority of the food is really tasty.
I am amazed by the updated frozen pizzas too. They used to greatly lack in toppings and now they're piled on. The "melts" which I like to refer to as "Nutri-pockets" are so so good and super easy. I could go on and on... I've been back with it for exactly two months and have lost 20 pounds. I'm extremely happy with Nutrisystem and would recommend it to anyone.
Hi Andrea,
Welcome back to the program! Thank you for reaching out with your review. We are so happy to hear how much you are enjoying the program. We appreciate you taking the time to let us how about your success and how easy you are finding the new plan.
Please keep us posted on your continued success. Hope you have a great day and congrats on your weight loss.
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 1, 2019
I called because I am about to start week 2 and I wanted to make sure I did it right. Becky was extremely helpful. I know I'll be successful because now I have the answers to all my questions. Thank you, Becky.
Hi Donna,
Thank you so much for reaching out with your review. We are so happy to hear that you had such a good experience when talking with Becky about the program. We will be sure to let her supervisor know what a great job she did on your call.
Hope you have a wonderful day and welcome to the program!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 1, 2019
Jason helped me to understand the fresh start program and to order more meals. He went above and beyond for me... so helpful. Now I know that the first package spreads out into the rest of the meals for the month.
Hi Crystal,
Thank you so much for reaching out with your review. We are so happy to hear that you had such a good experience when talking with Jason. We will be sure to let his supervisor know what a great job he did on your call.
Hope you have a wonderful day!
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 1, 2019
I lost 60 pounds on NutriSystem! I want to share my success story in having lost the weight I needed to lose. I went on the plan, followed it, added exercise to my daily routine and lost the weight. I have been off of the plan for two months and have kept the weight off. I believe I have learned to eat the right amount of portions as well as the right kinds of foods. I have found great support from the NutriSystem customer representatives and found encouragement as they cheered me on. Thank you for helping to jump start my weight loss. I feel like a new person.
I weighed 260lbs on March 11th. (first picture). I lost 20lbs in the first month and weighed 240lbs on April 11th. (double picture). I weighed in at 220lbs on May 11th (Third picture). I weighed in at 198lbs on July 11th (Fourth picture). My weight loss goal was to get to 200lbs. I think the discipline was the hardest part of the plan. And, once you realize that you aren't as much hungry as you are used to eating at set times each day you figure it out.
Hi James,
Thank you so much for reaching out with your story. We are so happy to hear how well you did on the program. Congrats on your weight loss and continued maintenance!
Here is a link to the online Success Stories section of the website. We would love to hear more about your journey and see some before/after pictures. Keep up the good work! https://www.nutrisystem.com/jsps_hmr/success_stories/index.jsp?weightLoss=20
Hope you enjoy the rest of your weekend.
-The Nutrisystem Consumer Experience Team
Updated review: Aug. 2, 2019
The company called me after listening to my recorded original phone call and agreed that they misled me into thinking my second shipment would apply to my auto-delivery plan. They agreed not to send me a third shipment and canceled my membership, which was my original request.
Actually, I made an error in my review. I had been on Nutrisystem for 3 weeks, not 2, and had only lost 4 pounds. Nutrisystem has to be more honest and up front as to how much additional groceries are going to cost each month. That was the deal breaker. $600 per month for additional groceries could feed a family of four.
Original Review: Aug. 1, 2019
Two weeks in and I haven't lost much weight. A total of FOUR pounds. Drinking FreshStart shake every day for two whole weeks so far. In fact, I also lost one pound twice and immediately gained it back. Contacted support via chat & they said to eat extra PF & extra SC each day. Have diarrhea every day. Said I should see a doctor to see what's wrong with me. Insulted! Just had my wellness exam last week. Only problem is that I am overweight.
Ate one of the ice cream sandwiches and couldn't get the chocolate cookie part off my front teeth! Had to use a toothbrush to finally scrape it off! And, no, I do not have false teeth. At this point I would NOT recommend Nutrisystem. Way too little weight loss for way too much money. Costs about $100/WEEK to supplement Nutrisystem meals, which amounts to about $765 per month for all food purchased? Even with discounted specials of $223, that still amounts to $623 per month for food.
No way can I afford $600 to $800 per month for food. Why didn't anyone tell me that upfront? Cannot return food as I was encouraged to re-order second month of food right away (during 1st week). I will not be reordering Nutrisystem. Absolutely no return on my investment. There is no way I'm going to lose 7 more pounds in the next two weeks (for the monthly avg of 11 pounds lost) if I lost only 4 pounds which included the FreshStart jump start. Yes, I exercise every day, probably more than required. And I also drink all that water, too. So, it's not me. It's Nutrisystem that has failed.
Nutrisystem contract states that I can cancel after two shipments of food. I called Nutrisystem after receiving the first order b/c two items were totally melted and could not be consumed. The rep "Darren" (@ Ext. **) coerced me to order my 2nd month of food early. My 2nd month of food would have been sent on August 2nd. They gave me a discount so I let them duplicate my 1st order. At no point in time did the rep "Darren" tell me this was not part of "auto-delivery" plan.
Since over a 3 week period I have only lost 4 pounds, I called today 8/1 to cancel my subscription. They told me that I would be charged $125 b/c I did not receive two orders. What the rep "Darren" neglected to tell me is that the August 2nd order (my second shipment) would not count towards the two month subscription. I call this Sins of Omission. Not once did the rep tell me that this second order would not count towards the two months. On top of that, they botched the order and sent me Twenty-Three servings of pancakes, which I did not order.
So now I am on the hook for another order for $284.22. I also told the rep Robert today that the supplemental food for Nutrisystem costs about $100 per week. This diet is only for RICH people that aren't in a hurry to lose weight. Totally disgusted with Nutrisystem. Will report to BBB for neglecting to tell me that my 2nd order did not fulfill my commitment. If I had known that, I never would have requested my 2nd order be sent early.
Hi Kathryn,
Thank you for writing your review about your experience. We are sorry to hear you were unhappy with the program.
I will be looking into your account and reaching out shortly.
We look forward to working with you, Kathryn.
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 1, 2019
I wish to remove my electronic record with Nutrisystem. I am aware that I am no longer "active" and not receiving any emails or newsletters. I wish to be completely purged from your system, sign in, password, name, etc. When the next hacker comes along, I don't want any of my information available on your network. Please advise.
Hello Paul,
I am a member of the Consumer Experience Team and will be happy to assist you with this. I certainly understand wanting to secure your information.
I will find your account and take care of this. Once I have done so, I will reach out Privately.
I look forward to speaking with you.
-the Nutrisystem Consumer Experience Team
Reviewed July 31, 2019
Everything looks great with the program, the food is actually good and I don't feel hungry. However I don't like the fact that they auto charge and ship your second month and if you cancel before second month you are charged $125 which is nowhere mentioned on the onboarding call.
Hello Lucas,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry for any confusion about our auto-delivery option. I am happy to assist you further with this.
We offer both one-time and auto-delivery ordering options. With our auto-delivery option, members receive a discount off the full retail value of the package for agreeing to receive at least two auto-delivery orders. If discontinuing auto-delivery prior to the second order, we do have an early cancellation fee of $125 for the auto-delivery discounts received on the first order. I sincerely apologize again for this confusion and any inconvenience caused.
I will be looking into your account further and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed July 31, 2019
Please revise wording on advantage program to say all ready to go foods and snacks will be part of free shipping. This plan does NOT include frozen items. For frozen items, a minimum must still be met in order for shipping to be free. This might help clear up the confusion. Just a suggestion. Thank you. Ann. The supervisor that I spoke with and helped me with this issue has great customer service skills!
Hello Ann,
I am a member of the Nutrisystem Consumer Experience Team. I am sorry that the terms of the Nutrisystem Advantage plan wasn't clearer at the time of sign up. Your feedback about the explanation of the terms of the plan are appreciated and it is great to hear that the representative to which you spoke provided great service when contacted.
On Nutrisystem Advantage, you have a variety of subscription options. You could choose to subscribe for the Advantage membership for 1 month, 3 months, 6 months, or 1 year.
1 $29.98 $29.98/month3 $34.99 $11.66/month
6 $49.99 $8.33/month
12 $89.99 $7.49/month
Nutrisystem Advantage allows you to choose as much or as little of your favorite Nutrisystem® foods and also allows you to decide between the convenience of receiving Auto-Delivery† shipments or placing orders as you need them.
Your exclusive membership to Advantage includes:
• 25% off all a la carte orders placed for 1 month, 3 months, 6 months, or 1 year, with the ability to place a la carte orders online.
• FREE shipping on all A La Carte orders for the monthly or yearly term which you have selected.*Excludes frozen items. There is a $75 subtotal minimum of frozen items in order to receive free shipping.
I will be in touch shortly to ensure your concerns have been addressed. Please enjoy the rest of your evening, Ann!
The Nutrisystem Consumer Experience Team
Reviewed July 31, 2019
Excellent customer service. Rapid response. Very helpful. I usually have zero problems with orders, but in this circumstance I did. I emailed customer service and received immediate assistance. The company is well run, the plan is easy to follow, it’s easy to call or write to receive help. I use the plan to maintain, stay healthy and keep it simple. All is satisfied.
Hi Susan,
Thank you so much for reaching out with your review. We appreciate you letting us know about your positive experience with Customer Service.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed July 30, 2019
I am always excited about sales, offers, etc., but they almost always seem to include only FROZEN items and the S&H is prohibitive, plus I haven't that much room in my freezer. VERY often, I think "If they had more sales on nonfrozen foods, they'd make a million dollars a minute..." I do see it, but it's mostly frozen goods. In general, I'm quite impressed with NS and, particularly, with its excellent phone and email staff...especially phone people. Thank you!
Hi Zabelle,
Thank you for reaching out with your review. We are so happy to hear that you have been pleased with the service you have received when contacting us for assistance.
We would suggest calling in when you are ready for your next a la carte order. We can go over all the sales to see if any fit your needs.
Hope you have a wonderful day.
-The Nutrisystem Consumer Experience Team
Reviewed July 30, 2019
I emailed for help finding where to enter my measurements and received an email that told me exactly where, thanks. When I eat some of the foods (mostly desserts) I feel like I'm cheating! I'm just on my ninth day, I've lost 7 lbs.
Hi Linda,
Thank you for reaching out with your review. We are so happy to hear about the service that you received when emailing for assistance.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed July 30, 2019
As emailed multiple times, my Nutrisystem product quality is below par. One of the dinner items contained fungus and I’ve since stopped the program. I’m requesting a refund as I no longer have confidence in product’s quality. I’ve been asked to return the items and strongly recommend that you validate and do not repurpose the product and instead dispose of the food items.
Hello Sahil,
Thank you for reaching out with your review. We are so sorry to hear that you received a spoiled item. We would like you to know that this is a very rare occurrence and take the quality of our entrees very serious.
We would like to submit a formal report so that we can look into this matter further. A member from our team will be reaching out shortly to assist.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed July 30, 2019
Nutrisystem has replaced my frozen food that I left in the container a couple of days. They were very quick to respond. I had asked about a discount, not thinking they would replace it free! Have lost 13 pounds so far... Looking forward to getting to my goal weight! Thank you Nutrisystem!!!
Hi Leah,
Thank you for reaching out with your review. We appreciate you taking the time to tell us about your experience. Best of luck with the rest of your weight loss journey.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed July 29, 2019
I had purchased a $139 a la carte frozen package online. Four days later I called to cancel the order as it still had not shipped and I purchased another item from a different company much cheaper and more affordable. The man on the phone said no problem and canceled the order. The next day I received a shipping notification and a charge on my PayPal. I called Nutrisystem Customer Service and explained everything to the woman on the phone. She was very rude and extremely dismissive. She explained that with an a la carte order it get processed and shipped right away. Okay, this is a lie. It had been five days since I ordered the all frozen meals with a delivery date still two days out. Dry ice does not last a week. It was NOT packaged same day. If it was then why did they just not charge me the day I ordered it. Her exact words were "that's what I am telling you."
I was ready to lose my cool but decided to calm down. I said "okay thank you very much" and hung up the phone. Nutrisystem has lost a customer. I will never order another item from them again and I will tell everyone I know about my experience. Up until now I was very happy with the program and recommending it to everyone. Not anymore.
Hello Amanda,
I am a member of the Consumer Experience Team. Thank you for writing your review about your experience. I completely understand why you would feel frustrated and look forward to helping.
I will be looking into your account and reaching out with further details on your concern.
We look forward to working with you, Amanda. Enjoy the rest of your day!
-The Nutrisystem Consumer Experience Team
Reviewed July 29, 2019
My wife and I wanted to try the Nutrisystem D plan for diabetics. The following sums up our experience: We were told by the salesman that the deliveries would be coordinated and that we could use one email account for both of us. The first delivery came with just one set of the diet food. When I called customer service they said that it was impossible to coordinate the delivery and they didn't tell us via email because they had no email address for her. We would have to have two separate email accounts. The food had evidently been sitting in a hot warehouse somewhere as the bags and food were stuck together and had to be scraped out. These meals were thrown out. Not all but many of the of the meals were had a terrible chemical taste (eg macaroni and sausage). It could be that if you went for a more deluxe plan you wouldn't have these problems but we could not afford it. (We were on the Core plan.)
We followed the plan very carefully, but my glucose numbers increased by nearly 30 points. When we finally had enough, we cancelled and found there was $125 cancellation fee for each of us. The 'Money Back Guarantee' is a farce. Save your money and your blood pressure and find another option. Please don't get taken in by these people and do not support this kind of business.
Hello Keith,
Thank you for taking the time to write our review. I am a member of the Consumer Experience Team and will be reviewing your accounts and assisting you with your concerns.
While we do make several orders for couples on a daily basis, it is difficult to guarantee that they are shipped on the same date. As the warehouse is in a different location, the shipment of orders is not controlled by us. I am so sorry that you were told differently. It should have been explained in more detail.
With regard to the Money Back Guarantee, you will have 14 days form the time the order arrives at your door to let us know you would like to discontinue. If you stop orders prior to a second order without the 14 day Money Back Guarantee, there is a fee of $125 in lieu of the discount you had received.
I will be happy to look into your accounts and see what I can do to assist you both. I will be in touch via Private Message soon!
-the Nutrisystem Consumer Experience Team
Reviewed July 29, 2019
I dove into unpacking everything and THEN saw I was supposed to keep a box separate. Ha. Called to help me re-locate those items so I could pull them, Jason was very helpful and sent information to my email which I received within five minutes.
Hi Crystal,
Thank you so much for reaching out with your review. We are so happy to hear that you had such a good experience with one of our counselors. We will be sure to let his supervisor know what a great job he did on your call.
Hope you have a wonderful day!
-The Nutrisystem Consumer Experience Team
Reviewed July 29, 2019
As I did not receive Fresh Start food when the other food was delivered I called for help. Was told it would be sent right away. This was last Tues(?) and I'm still waiting for it, now being told it SHOULD arrive this coming Tues. Do you realize how much inconvenience this has caused? I had to delay starting the diet and delay our trip. Good grief. I'm saddened and very disappointed.
Hi Sandra,
Thank you for reaching out and bringing this to my attention. I will be looking into your account and reaching out shortly to assist.
Hope you have a great day!
The Nutrisystem Consumer Experience Team
Original Review: July 28, 2019
It's been one full week and still have not received my first order. Very disappointing! Had I known you weren't in any hurry to get me started I would have considered a different weight loss program. I have tracked my order and part should be here Tuesday and no idea when the frozen part will even ship.
Hello Maryann,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry to hear that you did not receive your order yet. I certainly understand your frustration and am happy to assist further.
At this time, our standard shipping timeframe is about 4-10 business days from the date an order is placed until delivery. Unfortunately, we are unable to guarantee delivery sooner than this timeframe. I sincerely apologize for this confusion and any inconvenience caused.
I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed July 27, 2019
I started NS 2 1/2 years ago after a total hip replacement. I weighed 333 lbs at check in to hospital. I then decided to start taking care of myself so my hip replacement would last. I started out walking outside with a walker and have walked every day as my exercise. I still walk with a cane. I have a picture of me when I started walking with my walker. I now weigh 181.4... and would like to get to 150. I have plateaued for a while and now I'm starting to lose again. Once I reach my goal I will send my before and after picture. :) My doctors are thrilled at my committment. I do take a break and have pizza or chicken out just to satisfy my cravings for those... then right back to the diet. I feel better every day.
Hi Sandra,
Thank you so much for taking the time to write this positive review!
We are so happy to hear about your experience on the plan and that you are feeling better. It is also so great that your doctor is happy with your progress on the program. Please continue to keep us posted on how you are doing!
We wish you the best of luck moving forward and hope you have a wonderful day!
- The Nutrisystem Consumer Experience Team
Reviewed July 27, 2019
When placing my order I saw that I could order a low sugar menu so asked and got that - only to find the food did not have reduced sugar - was the same as regular and only had a booklet telling me to eat between meals to keep sugar level! I asked if I could pick my food and was told no on original order. Just pre selected standard order for my $. So called to complain - and got to pick some low sugar items - esp for breakfast - which will arrive soon - I feel the sugar content is way too high - esp breakfast foods.
Hello Anne,
Thanks for taking the time to share your feedback and experience about the nutrition of our program. I am a member of the Nutrisystem Consumer Experience will be in touch shortly with you to address your concerns.
The Nutrisystem weight loss program and all of the diet food choices are based on the science of the Glycemic Index, which measures the quality of carbohydrates and how they impact your blood sugar levels. Carbohydrates that break down slowly encourage stable blood sugar levels so they rate well or “low” on the Glycemic Index. The slow and steady breakdown also produces a greater feeling of fullness. Carbs that break down too quickly cause your insulin levels to spike, and high insulin levels can cause your body to store fat. These “bad carbs” are given higher-glycemic values and most often leave you hungry soon after a meal. So if you’re looking to lose weight, you should stay away from “bad carbs” and instead, seek to incorporate more “good carbs” with low-glycemic values into your diet to help keep your blood sugar levels stable and your appetite in check. With the recommended combination of fresh grocery items and the Nutrisystem® entrees and snacks, we do the work for you. Stevia is used as a sweetener in most of our meals.
I am glad to hear that your issue may already be resolved, but will be in touch to help address any other concerns or questions you may have Anne. I look forward to working with you. Have a great day!
The Nutrisystem Consumer Experience Team
Reviewed July 27, 2019
It's a ripoff, 20 days of tiny portions for 30 days price. You get 2 bags of chips or equivalent of plus 3 very small tv dinner like packets for 20$/day. Extremely disappointing. Entire diet based on the fact that no human can keep it, basically creating customers for life.
Hi Igor,
We are very sorry to hear that you didn't enjoy the plan.
We are happy to take a look at the plan you ordered. The 4 week plan is a 28 day plan that provides you with breakfast, lunch, dinner and snacks and also has you prepare some meals on your own to help teach lifelong habits to maintain when you are finished the plan.
I will be looking into your account to give you more specifics on the plan ordered and will be reaching out.
-The Nutrisystem Consumer Experience Team
Reviewed July 25, 2019
Unable to claim my reward prize. Quick responses regarding this and voiced my preference to email vs phone conversation. Was taken care of in this matter. Thank you! Still have some difficulty on my part getting discounts into my order though.
Hi Linda,
Thank you for taking the time to share your experience! We are happy to hear that you were able to get assistance with claiming your NuMi® reward. We appreciate your feedback and wish you continued success on the program!
-The Nutrisystem Consumer Experience Team
Reviewed July 25, 2019
The food became quite repetitive and boring. (The tiramisu was awesome!!) Some were clearly more to my taste than others. I often did not finish all the items before it was time to get the next order. The biggest problem was in pricing. Sometimes I was given one price but charged an increased price the following month. It seemed to me that the only way to get a "discount" for established members was to recruit new members. There were numerous discounts for "new" members. Counselors seemed more interested in having one stay on the program than in working out problems for individuals (perhaps just my perception).
Hello Joan,
I am a member of the Consumer Experience Team. Thank you for writing your review about your experience on the program. I apologize for any frustration you experienced with your pricing and look forward to helping.
I will be looking into your account further and reaching out with more details.
We look forward to working with you, Joan. Have a great weekend!
-The Nutrisystem Consumer Experience Team
Reviewed July 24, 2019
I contacted Nutrisystem multiple times through chat and on the phone to fix the one order. I received conflicting information. The frozen part of the order wasn't sent until the last time I contacted someone. I doubt I'll order again.
Hello Maura,
Thank you for taking the time to write your review. I am a member of the Consumer Experience Team and apologize that the order took longer to process and ship than expected. I am happy to help.
When any order is placed, we can guarantee four to ten business days for delivery. I am sorry to see that your first order was on the longer end of that window. I would be happy to take a look at your account and see if there is any insight that I can provide that would explain the longer processing.
I will reach out soon. Have a great day!
-the Nutrisystem Consumer Experience Team
Reviewed July 23, 2019
I began using Nutrisystem because I am in sales and always on the road eating bad food. I took advantage of a special they had for Men which only cost $248.99 and the results were decent. I received an email saying my next shipment is on its way, but I didn't order it - they just sent it. When I called to stop the order, they said that they'd push the date back a couple weeks for me, but I told them that I'd call when I'm ready for more food. They sent it anyway and charged my card.
When I called to complain, they said "oh we're sorry, but the notes don't show that you made any requests to stop shipment". To this, I requested a return label so I could return the box to them and they said that a refund would be issued within 14 business days. Well I received a refund, but only for $219, not the $248.99 they charged me without approval! So now I'm trying to find out where my $30 went and why? I will never ever ever buy from them again. Think twice before giving this company your credit card information.
Hello Darren,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry to hear that you received an unwanted order. I certainly understand how this may be frustrating but would be happy to look into this further.
At this time, we do not have the ability to put auto-delivery programs on an indefinite hold. We are only able to delay orders 60-90 days. All changes to your next auto-delivery order must be made by 6 PM EST the day before your scheduled processing date. I apologize for this confusion.
I am also sorry that you did not get a full refund for your order. If a return label is provided by Nutrisystem, the shipping label fee and packaging fee are deducted from the refund total.
I sincerely apologize again for any confusion or inconvenience caused, Darren. I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Nutrisystem Company Information
- Company Name:
- Nutrisystem
- Website:
- www.nutrisystem.com