Nutrisystem Reviews

Both Mike when I called in to asked questions and then Lucrecia from the counseling team were extremely helpful and went out of their way to make sure I understand the program. I'll be checking with my doctor as recommend to see if it is safe for me with my medical condition. Great Job. Thanks!

The order was canceled and a new order was done to correct the shipping charge error. I have been on Nutrisystem for over 6 months and enjoy the food. Was not very thrilled to get the email saying free shipping and then I was charged shipping. I have been charged the same about then it changed and I am on auto-delivery. One phone call took care of the issue, which I was very pleased. Todd figured it out and corrected the issue. I just hope this does not happen again and my charge card is not charged double.

My wife signed up in my behalf because, frankly I'm overweight, having gained 40 or so pounds over the past year. Partly due to being diabetic. So the Nutrisystem D (for diabetes) seemed the perfect solution - we both were looking forward to getting on the program. So the box arrived, and looking at the snacks and meals everyone had sugar - 9g; 12g; and none were "No sugar added" or mentioning anything like Splenda. Calling Nutrisystem I come to learn the "D" program is the same as the regular weight loss - only without two items such as cheesecake and something else. That's totally unacceptable as a diabetic/weight loss program - no doctor would say "ok" to such high sugar content.

My order took 14 days to receive due to a flooded warehouse in Reno, NV. After taking the Nutrisystem food for 5 days, I got a terrible yeast infection, come to find out, all the food had heavy content of sugar. When I tried to return the food, I was told I had 14 days to return the Nutrisystem food. When I told billing at the Nutrisystem billing office I didn't even get the food for 14 days, she told me she was sorry but that was their policy. I disputed the charge with my card holder who eventually credited my account back the initial food charge. Beware, the food does not taste good, it is loaded with sugar and you only have 14 days to return your order from the initial day of your order, yucky stuff. Went to Weight Watchers and lost 16 lbs. in 25 days. AVOID NUTRISYSTEM FOOD, TOO EXPENSIVE AND TASTE HORRIBLE.

This is resolved. Thank you for your help.

I will try again. I've been buying your products with the last week from Walmart. You see I feel the difference in my body from my first meal. It could just be me, I feel better, have more energy, and my complexion benefits too. At 68 I just want to feel better and maintain my weight. Let's see how it's goes. Thank you Nutrisystem!

I called Sunday to discuss my membership, the gentleman didn't seem to understand my issues. I asked to speak to someone else and he transferred me to a voice message to call on Monday. I called on Monday and the rep just talk above me which is rude. I spent more than $900 for one month for me and my husband to try not to auto replenish since I do not see a difference and we could do the same with food at the grocery for less.

Order was cancelled on May 4th and I still received notification of another shipment being shipped. The food is terrible even when using the program to the letter. I only lost 3 lbs - when I called they advised me I have to pay a cancellation fee - even though I cancelled well ahead of the shipment date. I used Nutrisystem probably 30-35 years ago and was very satisfied. This program however the program is not at all what it used to be and appears to just be a con that won't allow you to cancel.

I am on my third month with Nutrisystem and really love the program. When counting my last order I found I was missing one lasagna dinner. I sent a quick e-mail to the chat line and received a very quick e-mail from Jaclyn ** advising that the missing Lasagna was on its way. I really appreciate the great service and the excellent product!!! I was really happy with Jaclyn **'s quick response and pleasant helpful attitude, she is an excellent representative of your company! Thanks again!!

When I got my first order, the guy that took my order promised me that all of my orders will be the same price as the first. This is all recorded, look into it. Not only did you not honor that deal, my second order was about ready to ship when I saw the price jump from $328.14 to $420. Had I not review that would have been the charge. I do not do business with BAIT and SWITCH companies. I would definitely would not re-order ever again and based on the poor experience I had with you, would NOT recommend any of my fellow co-workers. In a very competitive market, not a wise thing to do.

I was shorted two Fudge Graham lunch bars from the order I received today. You are not sending my replacement bars until the end of the month. I paid for them already. I should receive them ASAP. I don't want to stop ordering NS but I will.

I called into your support center on 5/4/17 and was treated so horribly. I have literally NEVER been treated in such a way. Not only was I transferred approximately 7 times back and forth between the customer service team and weight loss team, I was made to verify who I was every single time. The first weight loss representative, Krystal, was the catalyst for me asking to speak to a supervisor because of her less than apathetic attitude and general disinterest in assisting me. I was feeling very overwhelmed and inundated with Nutrisystem literature. I just wanted some guidance. I was laughed at, hung up on, and denied the opportunity to speak with ANY supervisor. I was eventually promised that a supervisor named Brittany would call me back at approximately 3:30 pm on 5/4/17. I am still waiting.

My first order was fine. My second order is inedible. The frozen order can in that white Styrofoam box with dry ice... completely undamaged. The same cannot be said for the food. Several packages were already open and food was loose in the brown box. Some black plastic containers are broken, the plastic is ripped and the food is exposed. Frozen waffles and pancakes are broken and almost crushed. I've only opened a few things and everyone has been damaged in some way! I assume the entire frozen order is compromised. I've already sent some images but I'll do so again.

This is week one...boot camp. I had lots of questions and your staff was very helpful both on the phone and by email. I'm off the full plan tomorrow. Looking forward to my additional food choices. Thank you for the help!

My husband and I both used gift cards, they have not been reauthorize and I was told today there was nothing anyone could do to help us. We have lost hundreds of dollars. I asked to speak to a supervisor and was told I will be waiting up to 48 hours.

I started out with a box from Walmart and started at 255 and lost 230. When I started Nutrisystem I lost at 230 on March 29 2017. Now may 4 2017 I'm at 220lb. I enjoy their food and snacks. My goal is to lose to 150 lb then maybe to 135lb. I've had a good experience with Nutrisystem and the app NUMI. They are good to reward you for your hard work. All around good experience.

The food was ok. They require you to purchase a lot of your own food to follow the plan. It really didn't work for me and when I cancelled my next order I was hit with a $125 CHARGE! Apparently it was in the small print if you didn't cancel within 14 days this would happen. So they don't really want you to try it before cancelling. I would not recommend this to anyone that just wants to try it.

Nutrisystem charges for 28 days and provides 24 days. They say that this builds character in the customer. Don't know why they don't cut to 10 days once they have our money. Then I could have even more character. Is there perhaps a class action out there that I could join?

Why not alphabetical listing of all topics in NuMi. I got another item yesterday that was new and not listed and I had to call for help to find out calories in order to log it. Sad when you release a product for consumption and YOUR customer cannot find it in any list. YOUR lack of professional attitude to make sure it was done right is appalling. You hide behind e-mail as the phone number given me was not yours. Why don't you answer my questions???

Received my food frozen and dry Saturday 4-30-17. No packing slip or anything except a piece of paper about their shakes. So I called. They said they would send out the welcome packet. To this day of this complaint I have not received the welcome packet. The chocolate bars are full of sugar of which I should not have. So I kept calling and not one helped. So I called too and canceled it all. It is a joke. The food sucks.

I received both my dry and frozen portions of my order. However, the information on how to use the diet was missing (Women's Tracker, Grocery List, etc.) I had to call THREE separate times to get in contact with a HUMAN voice. I waited on hold twice over 20 minutes just to get a recording that stated someone would call back. I find the use of automatic voice via phone is both frustrating and unprofessional. Hire more help if necessary!

They since contact me and agreed to give me back my money for the early termination fee and a partial payment for the food that I returned.

The food was good, but I didn't lose much weight, and it was getting expensive for me to continue with the program. I have been under an extreme amount of stress, and that has been detrimental to my weight loss goals. I see no way out from the stress. Thanks to all those who kept encouraging me to keep trying. I haven't given up yet. I'm just changing tactics.

Best customer service I have ever had, will definitely do business again with Nutrisystem.

I would give them zero stars if I could. I canceled my order days ahead of time before the next shipment. They shipped it anyway and are now refusing to refund my money even though it was their mistake. I will never do business with them ever again.

Phoned 5/1/17 to explain shipment never arrived. The one I was advised had delivered the previous Friday. Was told at the time they would expedite another order. Today I find out on 5/3/17 it has not shipped out yet and that I should get it in 4-10 days. Is this really how you treat an expedite? And I was lead to believe that I would get an expedited delivery. The 4-10 days is what I was told on the original order. Also every time I call in, I wait at least 10 minutes to talk to someone.

I would give this less than a one star if I could. Their food is like dog food or worse. It is impossible to cancel. I cancelled online and that they will not accept that. You have to talk to a Nutrisystem's adviser and if it is not enough days, which is what I did online. They said they will still charge me $175.00 to cancel. And yet I told them in April I did not want to renew. It is the biggest racket you could ever get twisted in. They argue with you too and are rude. It is a scheme if I ever saw one!!! Go to the grocery store, and create your own healthy diet that does not take like dog food. I am going to take them to small claims court.

Nutrisystem refunded all but 19.99 of the original 336.05 I paid after I returned the original order, with no cancellation fee. Their customer service is excellent, it's the food that was really disappointing. The ingredient labels show a shocking amount additives and preservatives. I didn't taste the food, so I can't comment on that aspect of their program, but when the ingredient label is "red flag" as to what's inside, I think Nutrisystem needs to investigate healthier alternatives to the food options they offer. I believe that even using "Nutri" in the marketing of this program is misleading, suggesting the foods they offer are nutritious. To me, building a weight loss program on over-engineered, dubious quality food is like building a skyscraper on a swamp.

I ordered Nutrisystem, with great hopes of losing 15 pounds quickly. When my food came I gagged on the awful taste. It was the worst thing I ever put in my mouth! I tried several food items and finally had to throw it all away! I called to cancel since I saw they were going to ship me more food... I was told they were going to ship me more and charge me another $125.00. I told them to cancel I didn't want anymore of their garbage. I was told they'd charge me anyway. Don't fall for this scam. I tried to sell the food and nobody wanted it. What a waste of money.

I am absolutely horrified by how I'm being treated by Nutrisystem. I paid 300 for the food and within the first few days something I ate made me horribly ill. It was either the shells or the broccoli stuffed chicken. I was vomiting all night and considered going to the ER. It was scary and horrible. Now I just can't get myself to eat the rest of the food. THEN I get an email saying if I cancel I owe NUTRISYSTEM money?!??? How incredibly rude and slimy of Nutrisystem. I am completely astounded at the lack of empathy and customer service.

Customer service non-existent. I have tried 3 or 4 times by phone and email to get my husband's account corrected and it just seems impossible. I asked a question about the diet and received a response several days later but it didn't answer my question.

Last month we did our monthly order with Nutrisystem. When we order somehow we thought the order didn't go through so we went back through the ordering process again. Next week one large came. A week later another large box came. I managed to get through to them and explain that we didn't want (2) boxes of food and for another $200.00+ charges. They said they would send me a return shipping label for FedEx. They did. When it came through only half of the bar code showed and FIVE FedEx locations said they couldn't take it! To this day they have not contacted me about this return or sending me a new label. I get NO ONE on the phone calls just music for almost an hour! I have referred my neighbors and they have signed up and was told I would be getting a referral fee... Have not seen that either. It seems that they are just interested in sales and not the clients/customers!

They did contact me and we worked through the issues.

I was initially impressed with how quickly someone got back to me when I asked about an onion allergy menu. It did significantly reduce my choices and to select those custom items that won't make me sick costs me an additional $20/month but I figured since I only had 10 lbs to lose a month should do it... then I discovered the auto delivery in my account. This should be made a separate box you check. I would not have signed up for this since I should only need a month on the plan.

Not too happy with NS lately. Counselors are not like they used to. They are in hurry to get you off the phone ASAP. The last one was the worse. She answered few Q but then she did not want to. When I asked more question instead of answering me she said "I can't stay on the phone. I'll email you the page you read it." I've already got what she is sending me. I don't understand it that is why I called. She was also cutting me off a lot, rushing me, she was talking too fast in a hurry, she did not know what FAVA beans is! With every question I had without knowing what I was going to ask she acted as if she knows it but she had no idea and I had to explain my question again and that made us stay on the phone longer, which should matter.

Don't understand why my previous orders for December 2016, January, February and March, 2017, were charged out at $261.98 each and this order was charged out at $336.98. A $75 difference! Please explain this difference in cost to me.

My experience, first time around for 2 months, was a definite positive one. My almost second experience was truly a non-caring one, not by your representative, but by guidelines set up for repeat customers. Prices quoted are all different. I ended going to QVC and will see what happens. If someone is on your program for months and wants to extend that why is the price not continued??? Quite frustrating and reinforces the business mentality instead of caring if customers can afford it for one more month. Thank you for your response to my letter.

I understood I was signing up for a ONE month trial. When I decided to cancel after the first month I learned that Nutrisystem's "fine print" says you cannot cancel until you have paid for two shipments (over $625) or pay a $125 penalty. So it's not a one month trial, it's a two month trial with a cost of OVER $625! Nutrisystem is being dishonest (or at best, tricky) in its presentation of the program. Who wants to work on weight loss with a company you cannot trust?

My issue with this company has been resolved amicably between both parties. I still feel there are a lot of things that could be done better and with better transparency as well as more options made available besides the ones they have right now as each person has a different issue for what they want and how they would like to handle their weight loss. However, I have to say they got in touch with me and listened to my issues and suggestions and as I said above the problem was taken care of.

I am very concerned for I have received no satisfaction with my return. I have emailed customer service and I have written a letter to the Corporate office. Nothing. I returned food with a return authorization # ** to the attention of the return department. This was my instructions. You can't find it. It took me $99 to get out of the program and now no refund. Please email me with any info you need. I have sent many emails to customer service and all they tell me is they can't find the package. There is at least $125.00 worth of food returned. I would appreciate a response.

I wanted to speak with some LIVE to ask questions about my order. On 2 separate occasions, I called your customer "service" reps who ridiculed and belittled my needs. I just needed someone to walk me through the order system and help me understand CLARITY on expectations.

I just need to comment on your return email about my food shipment. I do a lot of business on the internet good and bad experiences. I need to let you know I have never had a company to respond to my email so quickly with a very simple solution. Thank you Nutrisystem.

Jacyln ** responded quickly to my request for information on whether you offered a Dialysis Plan (also a Diabetes, Glucose-Free and Lactose-Free Plan). With all my medical conditions and food allergies it seems best to just stay with the gluten-free plan my doctor is recommending. But she was awesome for answering all my questions and very helpful in providing the information so I could see what was available. Thanks so much.

I called twice, the first time I spoke with Stephanie who was short, not helpful at all. I told her I was very confused about the plan and she raced through everything. I asked her to slow down and it did not happen. Finally in frustration, I hung up. I called back and spoke with Bernadette who was very nice, patient and waited until I understood to proceed with my directions. She was very sweet.

Nutrisystems responded in a timely manner. I was satisfied with their resolution. I have used the diet in the past, about 8 years ago and did lose weight and kept it off.

Why would Nutrisystem charge me extra $125.00 for discontinuing services? That is ridiculous after I paid you $400.00 for one month. I cannot recommend Nutrisystem because it is ridiculous to pay you for discontinued services.

Requested refund. Was Demanded to purchase another month, return food, I did, and then a refund would be sent. Nope, just like the weight loss guaranteed. Didn't Happen!!! Lean 13 and all. Followed exactly. Please send my refund! I included a star because wouldn't let me submit otherwise.

This was my first time speaking to a counselor regarding a missing food item. I got to speak to Dawn and she was so helpful. She asked me how I was doing with my weight. Dawn informed me how I could lose at least a pound a week if I increased certain vegetable items and gave me new snack ideas using what I have in my home. Dawn even emailed me a listing of ideas. I am very happy that Dawn was able to help me.

That the primary concern was about the bad review was evidenced by the voice mail asking me to consider changing my star rating. Wouldn't it have been a lot easier to simply take care of the customer in the first place? Thanks for ultimately doing so.

I used Nutrisystem quite a few years ago. When my husband told me he wanted to lose weight I told him to try Nutrisystem. After a month he hadn't dropped a pound and discouraged so after discussing it he decided to drop the plan. I have talked to so many women and they are floored your company charged $125 if one drops the program. Thinking you are wrong and you owe us. And I will keep talking... Word of mouth is priceless.

Nutrisystem replied promptly and courteously. The problem was resolved and an additional discount applied. Much appreciated.

All I want to do is talk with a person but none of your options fit. I do not have a pending order. I do not need a weight loss counselor. I do not have an order with QVC and I do not know my party's extension. Those are your options. I just want a person.

I've been a customer in the past and had wonderful results, lost 23 lbs. Some of the items in this plan I e-mailed about substitution of them, I was canceled because of a peanut oil allergy. I received shots that was medicine in liquid peanut oil over 25 yrs ago and I itched. No problems since! I eat all foods regardless of being made in places that nuts have also been. I also eat nuts. It's too bad.

I found Nutrisystem products to be less than desirable. Small portions and not very tasty and I always felt hungry. When I cancelled additional order they charged my account an additional $125.00 even after the original amount I paid was over $425.00. So, the entire underachieving experience cost me almost $600.00 in less than a month. Customer service (save) representatives are aggressive and trained to keep customers.

I sent back a batch of leftover food back in March. I was told I could expect a refund from you as early as 4/4/17. As of now, I have received no remuneration or any correspondence from you as to when I will do so. Please remit my $99 as promised.

When signing up for Nutrisystem I first started with the regular 28 day program (custom). I was excited to see that there was all kinds of meal variety (lots of egg options for breakfast). I then decided that 28 days would be too much, especially since I am busy on the weekends and opted for the Weekends My Way option which is 20 days. Well, when I went to choose my food I noticed that for this plan they greatly reduced the options for all meals! I am not certain if it was because I used a Groupon or because it's the type of plan but I think it's not appropriate. The choices should be the same regardless of how much you pay! With the exception of the Diabetic plan.

The good - The program works as it is based upon portion control and weight loss is inevitable. As long as you adjust your lifestyle and eating habits during the program there is no reason why you need to stay on this system unless you need the meals made for you in which case it's good to do. The bad - we were on the program for 2 months and decided to stop the program as we no longer needed it. The cancellation policy is terrible and not friendly for customers. The only option to cancel is to call and we were bounced from two different departments. The process literally took 2 hours.

I have been calling the Nutrisystem numbers to cancel my order but no one picks up the phone. I have been trying for two days. They put me on indefinite hold. When I try to do the by "chat" via email they say they can't help. I have to call 800 number. When I write an email they also say they can't help. Can someone please help me? I want to cancel my order. Thank you.

There are plenty of online options to order Nutrisystem but no online manner to cancel. I sat on hold (to no end) because they are experiencing a high volume of calls. I do not want to commit to auto-shipments and don't appreciate the hassle you make consumers go thru just to stop spending $300 a month! I will never order any further products from your company.

My first order they charged me double even though they gave me a "discount" and when I called to solve the issue and get a refund they tell me, "Yes we will credit you," but I never received it. On top of that could not cancel because I would be charged a $180 fee so I had no choice but to stay on the ** program that I only lost 6 lbs on in 2 months. Now 2 months later when I call about the double charge there is "no record" of it on their side and they can't do anything about it. I'm on a tight budget and only did this program because it was fairly cheap had the coupon been applied or whatever mistake they made. Now I'm out $250, I'm so disappointed. This company really sucks all around!!

I have been on the program for about 6 weeks. Easter and Passover were difficult times but now I am back on track. The food is very tasty and generally enough. Learning to drink all of the required water is a continual work in progress.

You are amazing! I was overwhelmed during my house is being on the market and it hasn't been sold yet. I didn't keep tracking on my Nutrisystem diet and have so much food here. Also I wasn't sure if I stay at this address by the time the delivery would arrive. I was worried for days. You delayed my order in two months. I feel so relief and appreciated your understanding. Thank you so much.

My issue was resolved by very friendly and patient staff who took the time to empathize, clarify my needs and resolve them. I spoke with a great customer support person (I don't remember her name) and with Becky, a counselor, who was wonderful.

The counselor (Bernadette) that I talked to was very supportive, positive and helped me with ways to make my program with new plans to help me feel better about my loss and ways to improve. Thanks for giving me ideas and making me feel better about ideas to make my program work better!

This order spent 4 days on an non-refrigerated FedEx truck. 15 of the 40 items were thawed and had to be discarded. I paid for shipping on this order even though I have spent over $1200 with you since Feb, 2017. I feel that I'm owed a refund for the shipping.

I have now purchased Nutrisystem for my entire family. I felt deceived by the automatic renewal as it appears in fine print and my son's $30 coupon wouldn't work when I ordered. For these reasons, we will cancel as soon as possible. I was told when I called about the auto refill that I would have to send my product back, really??

Run your ads. Make your riches. Lie to some more people.

I just started Nutrisystem. My worry is there is a lot of sodium in the food, food is not very good and I did not know I had to order another month. I would never do that unless this worked for me and how can you know for sure unless you try it a full month. Already disappointed, will complete this 1st month but if it does not work, I will not pay for the following month. I will quit!

First there were no instructions in the refrigerated carton stating to place items in freezer. I put them in refrigerator and they were spoiled when I tried to eat. I cancelled shipment by email. Instructions said to call a number & press 1 then 5. Nothing happened when I pressed 5. I did not lose any weight.

My frozen part of my delivery. I was 10 feet from the door and the man did not knock or ring the bell and the way I found it was I was tracking it and seen it was del. at 2.38 and it was then 1.35 I brought it in and took plastic off and when I took the lid off it all fell on the floor. That idiot delivered it upside down and there was no arrow saying this side up or anything. I am very unhappy as it all was scattered across the floor and I had a mess.

I emailed about my referring my sister in law to Nutrisystem who had forgotten to list me as her referral. I received a reply email that my request and referral had been pleasantly handled. Great job! Thank you.

No Directions Included - Thank you for your reply. Although it does not suggest any corrective measures will be put in place to prevent your distribution center from letting this happen in the future, I am at least glad my email was received and read. I think this is a great program but your customer service leaves little to get desired. I requested a supervisor get in touch with me but was told 3-5 days waiting period. Totally unprofessional.

I'm really disappointed in your product. All the no no's of proper nutrition. Trans fats for one. We all know they are bad. Sugar in everything I've had already. Why do you need sugar in Mac and Cheese? Then there is sodium. I have high blood pressure and have been checking labels for years. The size of servings seems large to me. Agreed, I'm an 80 year old woman and know a strapping young man would find them small. I have had a few days in my first week of eating out and admit to a few glasses of wine but I'm afraid all your food will make me gain weight instead of lose. I thought I needed the money incentive. If I pay for it I'd better do it right and not waste the money. At this point, I'd like to return the unused food but will stick with it. I just hope you will make your food healthier in the future. You should be changing bad habits, not encouraging them.

I started the program with Nutrisystem shipping all my meals every 28 days. My goal was to lose 40 lbs. I am happy to say in just a little over 2 months I have reached my goal. I love the Nutrisystem plan! It really works! I feel so much better about myself. The food is really good, you have a lot of different choices and the cost of the food is definitely acceptable. The plan is easy to follow and I would recommend this to anyone who is ready to lose weight.

I waited online to leave counselor, Michael a review but we got disconnected. Michael gets 5 stars for being friendly, helpful, and offering to send me information that could support my efforts. I really appreciated the care he showed. Great representative for the Nutrisystem program.

If you are not good at preparing your own meals and on the go, this diet plan is perfect. A bit expensive and I prefer the frozen meals but if you follow according to plan and exercise you will lose a significant amount of weight. I have always enjoyed this plan and go back as required. Nutrisystem is great.

I ordered over the phone just one month, was very specific that I had never tried them and was skeptical. After first month I called to cancel, found out that if you cancel before two full deliveries they charge you 99.00. Which was never disclosed even after asking. Then it took talking to 5 very rude reps, to get order cancelled. I also had to return the package they sent (after I cancelled) to find out two weeks later that they tried to charge me again. So I got my bank involved and stop that payment but they still owe me 137.14. I have contacted our local news and going social media, to let people know that this is not a reputable company. To add insult to injury the food for dinners are gross.

Cancelling. This did not work for me at all. I lost 6-8 pounds in a month and a half. I worked out more and still didn't lose. This is my opinion. If you can't cook or eat all the wrong things this might work for you. I learned one thing, I need to cut the amount of food I eat in half and I can do that on my own.

I signed up for this program with high hopes. Received my food and began to try it. The word 'food' is inappropriate here, but I slogged through countless awful meals thinking the next one might be better. Finally, I called to cancel further orders. Was told that I was free to cancel but because I had (inadvertently) signed up for an autoship, I would be charged $125. To NOT get any more food that I hate! I'm sure all of these rules are in the small print somewhere, but I sure never saw that. When I said I would not pay this fee, they threatened to bill me anyway and send it to collection. A good company does not have to strong-arm their customers. A good company stands behind its product. And believe me, I wanted to succeed with this! Did I lose weight? I probably lost one or two pounds, but that was literally from giving my nasty meals to the dog instead of eating them. Buyer beware!

I thought the order was short some meals and snacks. I was short 6 snack bars, only. Peggy, your counselor, explained the program to me and cleared up my original misconception as to how many meals, etc I was supposed to receive.

I ordered Nutrisystem and completed a month and only lost 5 lbs. I canceled my auto ship but they shipped anyway and stated that they had no record of me canceling the shipment. They wouldn't do anything about it so I am stuck with paying for another month's supply. On top of that, they did not put dry ice in the 2nd order (they did in the first) and everything was melted. I called to complain and they still would not refund me. Instead, they stated that they would reship the frozen order again. My reason for canceling in the first place was the quality of the food, too many chemicals (processed), too much salt, gluten and high in carbs.

See photo below. I think it speaks for itself! Poor quality control. I contacted Nutrisystem about it and was told a $15 coupon would be applied to my next order. What makes them think I'm going to order again? Also I was told to not order the pizzas anymore if I'm not satisfied with them!! WOW!! I would have preferred hearing "we will fix the quality of the pizza to look like the picture on the box and send you a new pizza." Their response indicated to me that they have no intentions of changing their quality.

Wanted to try for a month. Was not crazy about the food. It smelled. Tried to cancel and they charged me $125 to cancel the order unless you order two months of food. Could not handle another month of the smell and taste.

I have run into a roadblock and my weight loss has stagnated. And when I phone the Counselor she was awesome, she suggested I try a different approach and I will try it and will let you know what happens in 1 week. :)

This has been resolved. Nutrisystem worked with me and satisfactorily took care of the issue. I feel this is resolved and I appreciate the attention to the matter.

I really enjoy your food. It's so much better than I recall from years ago trying Nutrisystem. I Will tell the World!!! Please try your program. It's the best out there. Eat and lose weight. It's that simple. Thanks guys.

I was disappointed in the original selections Nutrisystem choose for me. A few of them were good. Most of them were not very tasty. I did not lose 13 lbs in 30 days. I lost 9. I really hoped this would be a good experience and I could recommend it to others. I would not recommend Nutrisystem. The website needs to be clearer that you have to order 2 months of food. If I had seen that I would never have started.

If I could give ZERO stars I would. Part of my dissatisfaction is my fault for not researching. I don't mind that packaging is really small, I get this is a portion control program. What does bother me is the claim the crap is "healthy." NO, it is not. Everything is loaded with sodium and sugar. Another problem, everything needs to be microwaved - I don't own a microwave and don't plan on ever owning one. I called to discontinue future deliveries and was informed that I was obligated to another month because I received my order at a "discount" - this program is NOT cheap even at the "discount" price. I told the representative that I do not cook w/ a microwave so this program is pretty inconvenient. Obviously I can figure out how to warm the meals; however, that does take some of the convenience away.

Very disappointed that I have to talk to an agent to cancel my account. Emailed customer service and was told to call instead. I have previously called to cancel an account for my mother-in-law that I had set-up and was paying for and didn't like the hassle of canceling. Too much pressure to continue or change to a maintenance plan.

I have to admit that I was not sure about getting involved with this Diet Plan. I took the risk and have been on the diet for 16 days and have actually lost 2 inches in the waist and 8 lbs. I workout on treadmill several days a week for 45 min. Eating well and really like the food that I got, matter fact I just ordered via a la carte, and my entire order will be shipped next week, it's another month supply. I would like to lose about 15 more but maybe only 10. The Shakes are great and by the end of a day I feel like my stomach is going to bust from eating all the meals I am required to do, 3 meals a day and snacks, etc. but next morning it's gone. Anyway so far I'm totally happy with this diet. It works, you eat the food and you lose the wt.

I find the practice of automatic reorders by Nutrisystem to be very unfair and is just there to assure more money is spent by the consumer. My wife ordered the 1st month supply not realizing that buried somewhere in the terms and conditions that automatic reorders would occur. When she found out that a reorder was about to be shipped (more than a weeks supply was yet to be used) she called Nutrisystem to tell them she did not want anymore. She received a cancellation confirmation but Nutrisystem delivered the order anyway. We immediately returned the unopened box.

After joining and ordering Nutrisystem for Women, I was diagnosed as being gluten intolerant. I expected to be held to the commitment of the auto order but was very pleasantly surprised and relieved when the counselor indicated that my program could be cancelled. Thank you!

Everyone I have talked to with Nutrisystem has been friendly, caring and very, very helpful. It is great knowing you can just pick up the phone and find someone that will answer your questions. Thanks to all that I have spoken to.

Basically, I freaked out when I saw how much processed food, I would be eating in a month. Not good. I also expressed upfront, that I did not have a microwave. I was told I could use an oven for everything. Not true... How can I put a hamburger or a chicken sandwich in a saucepan? It's just not for me.

I called to cancel my order and had to spend 10 minutes on the phone with Katelyn telling me why I shouldn't and that I would be charged a $99 cancellation fee. I feel I have been scammed and will tell everyone to never use Nutrisystem.

Nutrisystem has been nothing shy of a blessing from God for me. I have tried I think all of the others and the food is really good. I wish they would rethink their lunch menu only because I cannot eat spicy food and a lot of the lunch is spicy. I would like to see more like the dinners; turkey, chicken (other than the soup and homestyle which are excellent). The lunch bars for some reason are my favorite. I really love the broccoli stuffed chicken and would love to see something maybe with ham. I can have pancakes - unbelievable and chocolate muffins. I have found this easy to stick to because there are excellent snacks (I love the popcorn - I admit I'm addicted; not to mention their ice cream). The counselors are ready to help when you hit a plateau and want to give up - they are so encouraging. What can I say but Thank You Nutrisystem. I am well on my way to my goal weight and enjoying the journey!

The food was really good and fairly easy to follow. To stay on track I need to talk to a either a counselor or a sponsor to help me stay with the program. I tried three times to talk to someone and got no answer. Both me and my wife are going to be placing our order as soon as we get back. Hard to start a diet with your dad about to die. We live 400 miles away from him so we are on the road. Looking forward to start with your program. Will I be getting the shakes along with my daily meals?

The diet was delicious. Who would not want nice sweet bars for breakfast and snacks? But one thing the plan does not take into consideration is your age. At 76, the meals suggested were much too high in calories. Your metabolism slows with age, and although this diet may be good for younger women, it was completely unsuitable for a woman my age. When you sign up, you are asked for your age, so this was not a matter of not being aware of my nutritional requirements. It was a downright money grab. I paid almost CDN$500 (with the exchange rate), but I will be reimbursed only US$90 to ship back the remainder of the bars, snacks, and non-perishable food. This more than pays for what I used.

Just started Nutrisystems diet. I have lost 11 lbs in just 8 days. I work out five times a week at the gym (cardio and weights) and I am truly amazed with the program. I look forward to the next few weeks and more excellent results.

My first order went out to you on the 7th of March. It was not complete. I finally received the last of it today -- March 31. I am really frustrated because the last shipment was the first that I was supposed to do. I expected to get some info as to how to proceed... and how to do the program.

Was a three-time customer. This time around service was terrible. Waited over 45 minutes on hold to find out why an order I had delayed got shipped and billed when it should not have. Got no straight answer but "we don't know." Lost out on $60 on savings by purchasing Costco gift cards on paying my balance like I normally do. And when I was promised a $30 credit I was told again now I can't use it on a la carte purchase like I was told. Absolutely terrible customer service! Should be ashamed!!

In all their advertisements say that you will lose 13 pounds in the first month, but it has been a month and half since I started the program and have religiously followed their guidelines and have only lost two pounds. I found the food unhealthy, though in small portions. I tried to cancel my second month after two weeks, but they said I'd have to pay $190, so I kept it. I have been charged over $700 for two months' supply which has so far been unhelpful.

Sat over 30 minutes on phone. Didn't receive paperwork with 1st order. 1st councilor said she'd email me start up information. Didn't get. 2nd said she'd email it. Got email without how to start info. Doesn't seem you are very together. Really doesn't say much for your service or quality of what I'm going to receive. Don't know if I will be able to use your service.

Nutrition works for me because of the convenience of it all. I don't have to think about what to cook! The food is delicious and healthy! It makes you want to eat only healthy foods. I was introduced to new foods that I wouldn't normally eat or even think about eating​. I love the program and if you follow it the right way, it works like it should. I've lost 45 pounds so far, I feel awesome and I'm back in clothes that couldn't fit before. I'm now careful about what I eat and read labels more. Try it out... It really works!!!

Beware. They sign you on to a lengthy automated reordering. I ordered one month of supplies but they tried to ship me a second one 2 weeks after the first shipment. When I told them that I did not order the second month they told me that they have a two month minimum and an early termination fee of $125.00. Beware: food is high in sodium sugar.

Hello Nutrisystem team. I am writing as I have never in my life been talked to by a customer service rep the way Chante from your customer service line spoke to me. I will take blame in the fact that I am super emotional and upset about how long it is taking to get my order that I placed. But the snotty attitude by this gal has me over the edge. Nutrisystem should be embarrassed to have people on your customer service line that don't know how to deal with people. As you should know, weight loss is a very sensitive subject. People are emotional when it comes to weight loss and when you make the decision to spend this kind of money and order something like this you should not leave so much time for buyer's remorse. I am sad that one person on the other side of the phone caused me to cancel my Nutrisystem order and has now cost you a customer.

I am an on-the-go person who does not like to cook or have lots of time to shop. I typically ate all my meals at fast food places or I ate frozen convenience foods heated at home. Egg muffins for breakfast, bagels or burgers for lunch, pasta or pizza for dinner, and chips as snacks were my favourite foods. That takeout fast food I was eating was full of addictive ingredients that never made me feel full. When I stepped on the scale and was the heaviest I have ever been, I was upset. My closet of beautiful clothes no longer fit. I had trouble walking up stairs and I was worried about my health. I did not have much energy to do anything. I knew it was time to change the way I eat.

I wanted to try something different and was excited about the food choices I picked out. Upon receiving the food, the food was very stale, tasted horrible and loaded with tons of sodium. I tried to stick it out and see what the results would be, but I just couldn't take it anymore. Then they charged me 99.00 for canceling my order which I was not aware of. After 2 months I still have food leftover that I cannot eat that I paid a lot of money for.

I would like to follow up and say there has been a huge improvement in response times. The last few weeks I have had to call Nutrisystem to deal with not receving the correct items in my order. They were prompt, friendly and did mmediately ship out the correct items to me. Great improvement!

During the first week of the program (Turbo Takeoff), the shakes and bars are to be eaten with regular Nutrisystem breakfast, lunch, and dinners. The shipment included only 3 weeks of food and 1 week of the presumed FREE shakes and bars. The shakes and bars are not a substitute for regular meals, yet, I was charged as if I had purchased a full 28 days (a Nutrisystem month). What am I supposed to eat on week 4?

Issue has been resolved and I'm satisfied with the explanation that I got as to why nobody answered the phone. Weather issues was the culprit so it's not their fault.

I followed 7 days to the T. After my 7 I weigh myself only once 7 day at night same. I lost 9 lbs and the counseling was great. I believe I called, everyone was great. My 8th day started today and away I go fingers crossed. I am so and I know I can do. Thank you all for my good start. Yes veggies.

I am wondering why my order has not been processed yet? I am out of lunch items provided with my first order. I have followed the recommendations of the program, and I did not expect to run out of food. I truly want this program to be successful for me, but if I don't have the food I need, that is unlikely.

Every time I had a question or concern I sent an email and with my luck a reply with the solution came back to me. It's honestly great to have a support group like this. They were always polite, nice, and sound genuine. Way to go! A+ for me so far and I wanted to share because there's no such thing as enough positivity! Thank you. Also, I have only received my first box from Nutrisystem, but everything in it was nice and neat, also very tasteful! I have never felt this successful in a diet before. I got the basics plan for woman and got the favorites deal plan. There are some things I wouldn't order again... but overall the stuff is still so yummy.

I started Nutrisystem, after the last five years of gaining weight as a result of a broken leg. I kept putting on the weight, and I am not normally a big woman. My top weight was 206 and it was quite uncomfortable for me to get this big. Anyway, I kept seeing Marie Osmond. Beautiful face and her achievement that I finally decided to go ahead and try it out. The first week I lost 8.5 pounds, starting with the shakes and crush bars. I was amazed, so I said okay I am in this to win. I joined the gym, and I reached my one month mark, and have not deviated from the program because I wanted to give it and me a fair shot.

I have been very happy with the quick responses I have gotten from Nutrisystem's Counselors via email. I have sent 2 emails so far and the first email was returned the next day. The second email was returned within the hour. They answered all my questions and have offered suggestions and recommendations. I am very happy with the program and really like the food so far. I am on my 3rd week and just got my second month's order. I am losing weight and sometimes feel like I am cheating with all the yummy chocolate bar snacks LOL. Thank you again.

Food quality was good and for the most part tasty. However, the customer service was not. When I spoke to an associate, they generally were not very helpful or understanding. I know there are rules and agreements. But, they should be nicer in dealing with the questions and complaints.

I had a problem understanding the program, but the counselor helped me. I should have called earlier. Now I'm expanding my horizons. I did have a problem with some of the foods Nutrisystem chose for me, but the counselor also handled that. I knew Nutrisystem would worked; I just needed to make it work for me.

A la carte is not a la carte. Just more expensive. I signed up for the A la Carte option so I could choose what meals and snacks I was going to get but I end up getting 34 out of 50 items that I didn't choose that on the first portion of the a 1 month program.

Your shrink-wrapped startup packet didn't include the Turbo Takeoff information. So I didn't have the information I needed to properly use your plan until 3 days in when I found the Turbo Takeoff Booklet while flattening the box for recycling. The booklet was under the bottom box flap of the box that contained the dry foods. My mother who purchased a 4 week plan a couple of weeks before me didn't get a Takeoff book at all, so like her I assumed the Start Guide was exactly what it claimed to be.

I just want to thank your staff for the courtesy, professionalism and helpfulness. Every time I have needed to contact someone for help or questions it has been a absolutely positive experience. THANK YOU!!

Food quality very poor - dry entrees/bars/snacks unpalatable. Tried to cancel, found that small print (your words, not mine!) contain a $99 cancellation fee. No one would send me the wording. Now see a lot of bad reviews - should have read.

I have been a customer for some time and EVER AGAIN. I succeeded in my weight loss goal and cancelled. I called three times and waited for more than 10 minutes and gave up. I tried to cancel with a series of emails and you did not cooperate. You now charged me AGAIN AND GOT AN APOLOGY THAT IT SHOULDN'T HAVE HAPPENED AND WAS TOLD I NEEDED TO CALL FOR A REFUND.**!!! Refund me and leave me alone. When I was ready I ordered. Now I'll never be ready to reach out to your company. Refund the charge you made in error!!!

To put my review in context: I'm a 32 year old male that is about 15-20 lbs. overweight. I've had trouble with self discipline, which has led to bad habits that contributed to my weight. I have a degree in biology, was a former personal trainer, infantryman in the US army and college athlete. That being said, Nutrisystem is glorified MRE's and gas station food. The portions are small, which in effect, puts you in a very low calorie diet, with little in terms of true nutritional value. If you are the kind of person who is significantly overweight and can stick to a plan religiously, it will certainly work due to calorie restriction. But if you're looking for a healthy discipline, look elsewhere. Also, if you don't read the fine print, beware. Customer service is not your friend if you want to cancel your food subscription after receiving a "promotional discount". Cancellation fees will apply.

If you are a single man who bought into the commercial saying this is the perfect plan for single men who don't like to cook, you were misled. You will have to visit the grocery store to buy "bulk up" products. I did not spend my money with the intent of having to visit the grocery store, plus you can buy Michelina's meal for $1.50 a piece and they are better tasting than this menu. Be aware also that if you want to cancel after you are dissatisfied these clowns will attempt to charge you another $125. The diet is not safe, with your first week being 1000 calories a day and remaining weeks "1,500" in quotes for a reason... There is nothing about this that isn't a rip off...

Beware. They sign you off to a lengthy automated reordering. I ordered one month of supplies but they tried to ship me a second one. When I told them that I did not order the second month they told me that they have a two month minimum and an early termination fee of $125.00.

Nutrisystem worked well for me. I lost 40 lbs in 6 months. For the short term, I found the food selections and options (shelf or frozen) to be satisfying and quite tasty. Of course, I didn't like everything! Although the cost is substantial over a period of time, I found it to be well worth the cost to not have to spend a great deal of time planning meals for just me. Grabbing a selection of lunch items and taking them to work with me was well worth the money! Good experience.

Food delicious in the past. Always loved it. Chicken now is awful. Always finding an undigestible and unrecognizable something in almost every chicken dish. CANCEL my orders. Sadly will no longer be on Nutrisystem! I don't have time to wait on the phone or chat line.

I lost 4 lbs right off the top but never lost more than one more in 4 weeks. I noticed the food is very high in sodium so I got counseling with that. The food is also very high in carbs and that is probably why it tastes so good. I am putting my diet on hold for 2 weeks and will start over again in a couple of weeks. Good things about the program is the NuMi computer program. I think that is the best thing about the whole program.

I first became involved with Nutrisystem in December 2016. I received my order. The next day when I went to get a frozen omelet out of the freezer I found out that everything in the freezer melted. My next order was in March. When I put my stats in the computer, I meant to put my weight at 324 pounds, but I typed 224 by mistake and entered it. I did not lose 100 pounds. I would like it corrected. I sent an email but received no reply. Thank you.

I ordered Nutrisystem and signed up for autoship. I decided to cancel after the first shipment because the quality of the food is not great. In fact most of it is inedible. When I attempted to cancel I was informed of a $99 cancellation fee. There was no disclosure of a $99 cancellation fee in their terms and conditions. There was a single line at the end of their terms that says pricing of plan is based a two autoship deliveries. With no mention of a cancellation fee or what that fee may be. Customer service is rude, was not knowledgeable about where to find this in their terms and conditions. After 1 hour on the phone and another hour on a chat I didn't get any resolution and will have to pay $99 for non-rendered services.

The issue was resolved to my satisfaction.

After waiting 5 mins I was able to cancel my order but then I was switched over to another person to pick out my food for a new order. Well after 20 minutes of my time I had to hang up. Every time I call Nutrisystem the wait is ridiculous. I work too and cannot do this. No order was placed that day. I'm done with you.

I find your food very unappetizing, tasteless. I found there was too many carbs, more so than I could stomach. I found your way of eating very confusing. When I called to cancel my account which I created in line not speaking with a representative. I was told "Oh sure you can cancel but you will be charged $125.00." I was offered the choice to accept the next order and then cancel for free. No thank you, I was canceling not wanting any more of your food. Nothing online indicated this charge would be charged. I do hope I do not find a charge for this amount on my credit card. I am not happy as it is.

Unfortunately, I have to say that I am not happy with the service provided by NutriSystem. Initially it took a long time to place my first order. Then, it did not include the activity tracker. After that, I decided to use the chat option. While the individual was able to help me I had to start from the beginning because she said the link was incorrect – so she sent me the correct link via the chat option (that was helpful). After placing my order I requested to have delivery delayed 1 week as I was out of the country. I was told absolutely not (really, I thought - why not?). It was 10 seconds after order was placed. I eventually received the package after arriving home and of course it sat outside for some time (I won't get into that).

They really messed up my recent order. It's been challenging this month, my family knows I've slipped up some and now they want to stop shipping the food. Lately, I'm not having enough discipline to ride my exercise bike, I don't know if they are stopping it or not. When your family member is paying for it and you're cheating at all, they want to stop it which is understandable. Maybe I need to get on the Mini website for support. Thanks.

My original review was negative because I misunderstood the communication. The material I had requested was included but at the very end, behind two paragraphs of corporate blather.

I have a lot of issues with the program, the website, and helpfulness of Nutrisystem. First issue is the food is terrible. With just a few exceptions it is not good. And it is not nutritious. Too much pasta, too many gooey poor tasting sauces, too much sugar, too much salt. The website is problematic. Printed items were missing from my first box. I went to the website to find them only to find there is no search function. I had to do a lot of grousing around but still could not find them. There were no sample menus so it took me a while to figure out how to put together a decent meal. Which brings up another issue. Nutrisystem gets its low calories per meal not by choosing low-calorie foods but by restricting portion sizes. This does not help me learn how to put together a low cal meal. I could go on but that is enough. One good thing was that it was easy to change the items in my auto-delivery box and delivery was timely.

While the food and program is effective the customer service is absolutely the worst experience. Specifically after you reach your goal trying to cancel the service is a nightmare. You cannot cancel via chat, when they tell you to send an email that doesn't work, if you call expect a hold time of greater than 30 mins. Having done all that expect an additional order and charges to show up. Then it's your responsibility to ship the canceled order back. Good program, terrible people.

I am beginning my second month of Nutrisystem, and while I have had success on the plan, processing and delivery of their products is less than acceptable. I called customer service this evening to inquire the status of my order and after waiting approximately 10 minutes, I was connected to an agent. After I explained the reason for my call, I was put on hold. After another 20 minutes (and yes, I timed it) I hung up. I later called again and was told my food would be delivered within 4-10 "business" days after the date of order processing. 10 businesses days could equate to 3 weeks! If your business is to sell a dietary product, why would you want your customer not to consume your product? Very disappointed. Not sure if I will continue after this month. Not worth the frustration.

I had about 10-15 lbs I wanted to lose & just couldn't do it so I decided to try you. I really wasn't that confident it would work but I still wanted to try. I ordered the basic & when it came I started the first Turbo week just as described. I stayed with it faithfully & even though I felt I wasn't losing weight, I didn't weigh myself until the 8th day. I was thrilled to see that I had lost 6 1/2 lbs!! I'm starting the next 3 week program with much more enthusiasm & just wanted to let you know how pleased I was with the results. Also, I can't believe how good the food is. Thank you.

I found Peggy to be helpful, knowledgeable, pleasant, and easygoing. She was able to answer my questions, clarify my interpretation of the program and sent me the tracker I needed. I would have no problem calling back to ask a question knowing you have people like her there. Thank you.

On Friday March 10, 2017 I placed an order on the Nutrisystem website. When I clicked Submit My Order I received an error. I have uploaded the error message as I took a screen shot of the error. The next day I noticed my debit card was charged. I placed 6 calls to Nutrisystem customer support and they will not help me because they said they cannot find an order in the system tied to my account. I explained the issue and explained they charged my card $311.21 and the fact that the charge is not tied to my account IS THE ISSUE. They told me I have to cancel the charge with my bank. I called my bank. My bank will not remove the charge because it is not considered fraud since I know how the charge got there. They said I would have to cancel my debit card and get a new one and even then they may not be able to remove the charge.

I started Nutrisystem in late February, the 20th to be exact. To this day, March 15th, I have lost 7 lbs... I was ok with this. Last week I called on the last day of orders to change my order for this coming month... I called today, and have been told, that my order was cancelled and a new one was not placed. I am SO MAD right now. How can a company who is supposed to have a counselling centre NOT follow up on why an order wasn't placed? I can't sit here now, I am in Canada, and wait 10 days for food... This diet may work for people who may get service delivered quicker, but I DO NOT recommend this to any serious people who really want the help to lose weight. I am waiting to hear back from counselling to see what it is I have to do to cancel this disaster I signed up for. What a waste of time.

I called today and Chelsie listen and found the help I needed. I need to discuss my meal plan and amount of insulin I am taking. She made arrangements for me to have my diabetic counselor to call back. Thanks.

I started out in early January with a weight of 216 pounds and a desire to lose at least 25 pounds after two months. This was a very aggressive goal, but I was determined. This a legitimate chance to succeed. Month plan the first week of March and I weighed 190 pounds, so I met my goal and more. I loved the food on this diet and only found the first week very difficult. The food was delicious and plentiful during weeks two to eight. I would recommend this diet to anyone interested in quick weight loss. The hard work however begins now, when I am on my own, but I have two other very supportive people in our household to remind me when I desire something that I shouldn't have.

Nutrisystem resolved closing my account. I have always liked Nutrisystem food and I lost over 40 lbs on the program.

I had tried and tried to manage my auto delivery a la carte order and I was not able to customize my order. After several failed attempts and emails to customer service, it was still not possible for me to customize my order so I called your customer service. The customer service representative on the phone was so professional and although she was not able to customize my order either, she was very kind. When I asked her to cancel my order so that I could start over when I was ready she did so without hassle. It was a very positive experience. I just hope the website gets fixed so that the a la carte can be customized from month to month. Thank you!

Thank you, Nutrisystem for your reply. I understand the your reps are just following company protocols, but what made me angry was the 'too bad, so sad' attitude , as well as the rep hanging up on me. I did use the word '****' when i discovered i was going to be charged $125 when i canceled. The word was an exclamation and not directed at the rep, who then tried to tell me what words I was allowed to use. Needless to say that pissed me off even more, and he hung up before i was allowed to respond to his demand and that left me fuming.

My experience with the program was great until I went to cancel. No mention on the website. No easy way to get out of the program. There is nothing I despise more than a business that tries to lock me in by making it difficult to quit. You might have had an advocate for your program but now I will spend all of my energy telling people to stay away. I will never buy from you again. I lodged a complaint with the BBB and will rate you on every social site I can find with poor ratings. I will also use my skills as someone with 30 years of advertising and marketing to get this message out.