Nutrisystem Reviews

I still had to call to cancel, which is ridiculous. The person on phone tried to get me to talk to a counselor and didn't seem to understand that I simply wanted to cancel as the food didn't agree with me. Took over 10 minutes to get this done - silly process but finally, my program is canceled.

Misleading - One month only includes 25 days of lunches and dinners, not 28. Nowhere is this shown on the website until you're ready to check out. Also, the phone or chat wait time for customer service is a nightmare.

I am a vegetarian and am not especially fond of chocolate, so I ordered my turbo take off and next 21 days of meals with customer service. She was amazing. I asked for email understanding and phone help when I move to day 8 thru 21 on smart carbs and powerfuels. Both the phone and email help was really appreciated.

First of all the website had no place to put the code for a savings so I called them. They answered right away. Great! The salesperson said they get the complaint a lot about the website. He processed my order quickly but got my city wrong on the order. When I received the email confirmation I noticed this. So I call again and because they already have my money they put me in a hold loop from hell. Funny how that works. So while I'm on hold I decided to try the chat support on the website. That was zero help. After ten minutes of delays with a guy (Jack) that seemed to be asleep, he explained that I needed to call customer service. Great!

I have tried this plan before, it really works. The only problem I have is the food has high sodium. I have a high blood pressure and take medication. If the chooses can have less sodium it would be great. Thank you.

My money was supposed to be put back in my account within 2-5 days after cancellation. It's past that time and it was easy for you to draw an additional $99.00 out of my account. My rent is drawn from that account and I will be overdrawn if the money you are holding is not put back!!

I'm a APN and the direction are terrible. Impossible to understand. I ordered in middle of December and still have not received entire plan. New message arriving Tuesday. One male counselor was helpful. I would not recommend dealing with this company.

I have received the food but the directions for the program are difficult to obtain and understand. I see Turbo and Lean 13 and don't understand which is which. The website is all about sales not direction. Chat was less than helpful. I did not receive an accurate chart for the first week. I hope the diet works better than the support.

I have called and waited on hold 4 for over 30 minutes at a time. EVERY time your sales rep comes on the line and tries to talk me into staying and when I finally get him to understand that I do not want to continue they are rude and transfer me to voicemail. I want to cancel plain and simple. If I do not get a response in the next 48 hours I will file for fraud with my bank, and file a claim with the BBB.

I was very impressed and pleased with the young lady that helped me with my order for January 2017. I've experienced financial problems, and you were nice enough to give me $50.00 discount. She went through and helped me to get one week of the Turbo Trim program along with my regular order. She even emails me the choice of foods for the first week with the shakes & bars. The call was over 30 mins, and she was never in a hurry. Excellent employee. :-)

During 2016 I lost 50 pounds using Nutrisystem. My goal was to lose the weight by my 65th birthday. I started at 270 pounds and hit my goal of 220 in seven months, 7 weeks ahead of schedule. I tried a variety of the foods and settled on the frozen as my favorites. It was easy to stick with the plan because I enjoyed the food and I selected all my food at the beginning of each day. All I changed was the food I ate and the portions. I found the program affordable because it was near to what I was paying monthly for food already. I truly enjoy the "New Me."

Wow, Nutrisystem has changed in the last decade or two! I love the food, the Leaf is fun to read and has some tips I actually didn't know about, and I'm so happy with the help I got from Thomas when I called counseling to learn how to do my flex days! Now I just have one question: if I'm feeling like I might go on a midnight eating binge, is there anyone I can contact for a word of encouragement?

I called yesterday and asked for a call back, no one ever returned my call. I then emailed asking how I can cancel. I received an email back on how to DELAY it? That is not what I asked. Finally a 3rd time I got Rachel today who I would give five stars, but the hoops I had to go through I do not feel are good service up to getting a hold of her.

I'm not sure if you are open to ideas from your subscribers/clients, but it would be extremely helpful if your IT programmers could somehow create a sorting tool so that users could click on a button or tool bar to automatically alphabetize the food items that they have created in their "customized" food listing. It is very cumbersome and time consuming to find specially created food items as the list grows larger when they cannot be sorted. Just a suggestion, but would appreciate your consideration for enhancing this feature. Thank you.

What an amazing program! I lost 30 pounds in three months and it was super easy. Nutrisystem taught me how to eat the right foods with the right portion size. It's been a year and a half and I've kept all the weight off. I have more energy than I ever imagined and I feel super happy and confident in my own skin. I was very skeptical when I first started the program, but I began using the Fast5 and lost 4.5 pounds of the very first week. That is what gave me the motivation to keep going, and after a month I lost a little over 10 pounds. I no longer cringe when walking past a mirror. Stop trying to reinvent the wheel and diet on your own. Nutrisystem has its own team of nutritional experts that created a program to lose weight effectively. Thank you Nutrisystem for an amazing product that works the very first time.

Just wanted to say it's very annoying how there is only a number on the website for you to call and not an email address to converse over. I hate calling people and it's much easier for me to communicate via emails.

I ordered the Uniquely Yours Plan and found the food to be overpriced and did not lose but a couple of pounds over a 27 day period. I got much better results by simply eating soup for lunch when not using the NutriSystem product. I received an email thanking me for my auto-delivery reorder. I immediately cancelled the order with much difficulty. I was told by phone after terrible effort to reach a live person that I would be charged $99 cancellation fee or I could order $99 worth of terrible food. What a ripoff. I have been unable to alert PayPal to prevent them allowing the charge for cancellation. Despite what some, probably NutriSystem employees, have said it does not show on the website when you go through the order process that a cancellation fee will be charged. I would recommend to anyone to not fool with this company. Deceptive and unethical business practices was what I experienced.

Do not believe their claims of offering counseling for certain plans. I have the Uniquely Yours Plan and asked probably the most basic and common question about sugar cravings. Their reply was, "We don't sell anything for sugar cravings and eat the snacks we provide you timely." That was the end of the advice.

I am trying to be fair! The selections I received were disappointing. I got way too many bars. Bars for breakfast, bars for lunch. I don't like bars at all of any kind. The snacks are bars too. The dinners are better. How can I change this? I was never given an opportunity to pick what I wanted.

I have been a long time user of Nutrisystem and value the consistency of the diet especially being prediabetic. I need that consistency and in the past it has paid off with decreased cholesterol levels and blood sugar. I paid good money for it so I can eat the food "every day". I have had some life events that led me off the diet and I have recently in the last couple of months restarted, only to find that you have removed four of my lunches and dinner. I truly am disappointed and upset about this. I did not purchase this plan to have an option to cook on my own. Not until at least I've lost all my weight that is.

I needed to delay my next automatic delivery because of impending surgery and rehab, and I just could not get to the appropriate screen. I emailed Nutrisystem and... Yeah, Yeah... they got the job done for me in just a few hours. Thank you so much for easing my mind.

I have looked into Nutrisystem for a while now and recently decided it was time to take the plunge and get signed up. I called into customer service to find out more about the program. Spoke with John and was very satisfied with the level of customer service. He walked me through all of the programs until we found one that would be a right fit for me and even helped me customize all my meals. I am excited for what's to come with my weight loss journey through Nutrisystem. Thanks John!

I eat healthy already so when I got NutriSystem to lose it did not work. I called to try to cancel after 30 days and they told me I would have a penalty fee if I canceled, said nothing about their "guarantee." Not until I saw their commercials later did I realize I had that card to play. If you are already eating clean only order if you need to gain 10. I feel cheated and completely disappointed, I know better... Why did I fall for this gimmick?

Thank you for asking me for my suggestions. Being on Nutrisystem made a difference in my life. One of your email I did respond to and wanted to come back to the program. Customer service did not know what I was talking about, took my phone # and said someone would call me back, no one called me back.

I have used Nutrisystem before with great results and recommended it to my friends. This time I was doing very well but was going away for a short period of time. I did not want to reorder right away since delivery was a problem. I was told that I had signed up for auto delivery. In order to stop I had to pay $100 ridiculous!!! I cancelled, paid the $100 and you lost me as a customer!!! If you want to get me back you should refund my $100 and never charge that to me again. I have a few homes and travel quite a bit. Auto delivery is not something that works for me. I am very dissatisfied.

I emailed on 12/27 with a request to delay my shipment 2 weeks. While I attempted to stay on program fully the past 2 weeks, it was a challenge. I still have so much food and this gives me time to get BACK on program prior to next arrival. I hear back within a day, from the counseling team, who just went ahead and took care of my request and sent the email saying they did so. I appreciate the quick response AND willingness to help with my request. Happy holidays and a wonderful and blessed New Year to all!

Second time on Nutrisystem and it get better each time. Changed jobs and decrease in exercise and food consumption put an extra 5 inches and 25 LBs on me. Started up with delicious meals that didn't leave me starved and three weeks into it, I've lost 14 LBS and 3 inches off my waist. Feeling healthy again!

I am new to Nutrisystem. Have been curious about this plan for years and finally took the plunge primarily due to the fact I need to lose weight before an important doctor's appointment in 3 months and also due to the sale they are having right now (I did save close to 200.00 for joining). The first shipment took me by surprise. It's a ton of food and I was thinking, "how am I gonna get through all this food?" But the food is surprisingly good and the snacks (which are plentiful) I do enjoy. Now the complaints. It's what they don't tell you. They don't tell you that your next shipment is an ADDITIONAL 300/bucks. I assumed since I only ordered and paid for one month. That one month was all I was going to get until I ordered more. NO. That is not how it worked. Now when I cancelled the next order, it cost me 99.00 TO CANCEL NEXT MONTH'S ORDER... 99.00 DOLLARS! I essentially paid 99.00 dollars for nothing, NOTHING.

Husband and I have been ordering product since August. My order had long dark strands of hair scattered throughout it – not very appetizing. Following month product was auto-shipped without reminder email. I canceled my auto-delivery and subscription 10/19/16. Returned the product they auto-delivered and received a refund but was shorted $39.99. Called 11/12. Was told refund would be applied 7 to 10 days. Called again 12/12/16 since refund never was applied. Was told refund was being processed, would be applied 3 to 5 days. 12/19/16 still no refund. Called again. Was told it was processed but delay could be my bank. Refund request was sent to financial dept but I was not permitted to talk to anyone in that dept. Also was told they could not tell me anything about the notes in system and they could not explain why I had not received the refund in November. As of today - no refund.

On December 22, 2016, I placed my second order for my meal plan. I did this before I ran out of food, however as of today I haven't received my food! I called Nutrisystems, to ask where my food was. I was told it was STILL being assembled and I would receive it within 4 to 10 days! I also mentioned for a second time, that my frozen food, on the first order was received about three to four days after the non frozen food. All the ice was melted and the fudge bars made a mess out of everything! I was told I am sorry! No offer to replace them, and again I was told I was sorry! I was hoping to remain a customer of yours for at least six months, but your service is terrible, and this will be the last order from me. I am disgusted with your methods of customer service.

The counselors at Nutrisystem are always so helpful and friendly. She answered all my questions on getting off Nutrisystem and planning meals on my own and where to find some of the breakfast bars and muffins.

I called to quit all future orders. I am in treatment, cannot take. I ordered once, called, was told I needed two orders before I could quit? I did that with second order. Please no more orders sent to me! I did lose 2 lbs. in 6 weeks, no more.

We all know what it takes to lose weight but also know it is not easy to do, with Nutrisystem it is. Portion controlled good tasting meals and your willingness to lose the weight. Nutrisystem helps with all three. Nutrisystem just doesn't take your money ship you food, they give you the tools to lose the weight.

The website is not clear about what one is signing up for, and I signed up for the free carb counter, not the food program. So, I sent an email and got a FAST reply that was so straight forward, professional and polite - wow. You are to be commended. Usually at that juncture online commerce uses the chance for a cheap upsell that is like an argument, but you did not. Kudos.

Beware, you cannot quit these guys without a lot of hassle. I tried to quit their auto-delivery program online and wasn't allowed to. Instead I was given a phone number to call. I got passed around a couple times until I got to the guy that tries to talk you into staying. So on 12/8/2016 I told him I wanted to quit. I didn't want anymore deliveries and to remove my credit card information from their system. I told him when I signed up I used a fake phone number because I didn't want any calls but yet my home phone is being blown up by you guys. I gave him both those numbers and told him to be 100% sure I wouldn't get anymore deliveries to my name or my address. He guaranteed I would not. Even gave me a confirmation number.

I have asked you for close to 90 days now to please unsubscribe me. I click unsubscribe in the emails that you send me and it brings me to a page that I uncheck all the boxes and then I submit and it says that I am unsubscribed but it could take blank time for this to go through. Well don't you think that 90 days is enough time? I have forwarded the emails to your customer service people and they tell me they can't find my account but they see that you sent me an email. I send them information with the headers. I forward them the email and still I get their canned response from their training manual or maybe someone else is sending this to you will know it is you and I've asked you to unsubscribe me daily. Sometimes you even send me two or three emails. Would you please look into this and have someone contact me? Unsubscribe means stop sending me the emails.

I cooked a lunch meal in my microwave. I followed the instructions to remove the metal top and replace the plastic top. While microwaving I heard a loud pop. The turntable was melted and the center of the glass liner had cracked. The turntable will cost $60 to replace, and the glass liner will cost $100. There were no warnings that this would happen. The directions said the container was safe to use. What can I do?

I lost 40 pounds with Nutrisystem. The program is very easy to follow and Nutrisystem makes it incredibly easy to succeed with different alternatives on how to log your meals. Nutrisystem taught me and helped me get used to manage eating small meals throughout the day.

Nutrisystem will send you meals without any warning. I have delayed shipments for the four months I bought meals from them. Previously they were understanding and rescheduled without any problems. I just received a $375 shipment of frozen and dry food today that I did not approve. When I got the ship notice, (always a grace period included) I was going to delay the shipment, like I had previously done, but I got no notice. They just decided to ship without prior notice.

Nutrisystem couldn't have been lovelier. Upon receipt of my note, their excellent customer service shipped a replacement package, and gifted a very generous credit towards my next order.

I incorporated the suggestions of the counselor but I started on the Nutrisystem 11/23/16 and I am the same weight, in fact, 1/2 lb more on 12/14/16. I would like to know my status as far as the next month as I was told I had to stay on for 2 months and the next order would be without the additional shakes.

Lost all the weight I gained over the past 30 years in 6 months. Back to my 10th grade weight. I have found a new lease on life. I now have the energy and desire to work out. Thank you Nutrisystem! If you need a new spokesperson, I am available.

STAY AWAY!!! Horrible company!!! HORRIBLE CUSTOMER SERVICE!!! I subscribed to Nutrisystem when they had a sale. Less than a month later they billed my bank card $300 for food I never picked and refused to refund the money even though the package had not yet left their facility. Their user agreement says they will email you to let you know then Customer Service tells me it's only a "courtesy" and they do not need to send it. They acknowledged that they didn't! The package had not even left their warehouse! And they still refused to refund it. Saying I had to send it back? This was so deceptive and wrong. As a company this is completely predatory.

I have been on Nutrisystem for 3 months and have lost 20 lbs with no struggle. I get to eat 6 times a day which seems like a lot in comparison to the two meals I used to eat! The food is actually very good in comparison to other similar diets and great for busy people on the go! I travel a lot for business and have saved money by not stopping at convenience stores or fast food restaurants because I can easily pre-plan. So anyone who is fussing about it being "so expensive" I have to disagree, because I SAVE money by not going out to eat any more! In addition, the diet that my personal trainer tried to put me on seemed impossible. All I could eat was chicken and vegetables which was BLAND and boring. To say you can never have sugar again...no way. It's not livable.

As a customer I sincerely appreciate the Customer Resolution team working with me on a resolution to my concern. I am not just giving 5 stars now because I got my way. I am giving 5 stars, because sometimes things happen in business. They made it right. I would have done exactly what they told me to do when I contacted them in the first place, glad someone else stepped in to help!

I have been using Nutrisystem for over a year. I have lost the weight I wanted to and I am on maintenance. I had an issue with one of the items and with one email to customer service. They have offered to send a replacement. Thanks for the great service and responding almost immediately.

I call and told someone about the order being, hot and no ice. I have called several times about this issue. When I first called you were going to replace the melted food with replacement. Now that time has gone and I have nothing, except the new order coming in which is my 2nd month. I'd like a refund or food replacement for the error of your group not putting enough ice for the shipment, and letting the food melt. Please contact me at my email and let me know what you plan on doing so I can plan my diet.

My husband and I decided to place an a la carte order and when it arrived we realized that two items were unaccounted for. Before I even got an email from Allison ** saying a replacement was on its way... I received a shipping notice letting me know that the replacement order had processed. I really appreciate your making things right so quickly and painlessly. The real issue was never that we were "missing snacks" but that an item that had been paid for was not received and I appreciate that at no point did the transaction/interaction make me feel like a fat person complaining about missing food. Fat shaming is real and pervasive. And sadly it is something that becomes internalized and creeps into your psyche. I thank you from the bottom of my heart for the upbeat, encouraging and all around positive experience my husband and I have had so far. It's the best experience we have had on our weight loss journey.

It feels like the counselor on the phone was quick to provide suggestions and answers. I did not get a sense that the counselor took time to get to know who I was and what I was like. It felt like any other customer service where the answers are provided and that's all. I am used to having the counselor who took time to get to know me to customize the answers that will fit my needs. This call was quite disappointing. I don't think it's this particular person, though. But this was my first call, so I might be wrong.

I ordered Nutrisystem with a Groupon last night. Great deal, very excited to try it. I went through the process of a standard order assuming I would be able to see food before order was placed. Maybe I would upgrade from standard or favorites? There is no chance to review food choices before order is placed. I immediately sent two different emails which resulted in responses saying thanks for the email and "I will get to you soon." I had to call this morning, they had to cancel my entire order and asked me to call back tomorrow for a new order # and then I can place my order again?

I ordered one month of food from Nutrisystem. I chose my plan for which one price was offered. I happened upon an email from Nutrisystem in my spam that said my automatic delivery would be sent soon. I had no idea I was "signed up" for this . I did not want auto delivery. When rechecking the website I saw it was very easy not to realize you were doing that, it's purposely unclear and I feel deceitful. When I called customer service I was told I would have to pay $99 to cancel the order, I was incensed, supposedly that was somewhere in fine print. So now I have to pay for an order I didn't even place. To make matters worse the customer service rep was extremely rude and argumentative. He tried to tell me it was clear from the website. I am an intelligent person... and this was NOT CLEAR.

I asked if I could drink Lifewater while on Nutrisystem. They replied the next day with a very good explanation. And if anyone else wants to know, need to check the flavor, mine has 0 calories so can drink.

I love Nutrisystem so much but I am unable to afford it anymore. I wish that I could stay with it but I can't. I lost 100 pounds off of it. I would tell anybody to use it because it worked for me. Nutrisystem saved my life. I weighed 300 pounds, I lost 100 pounds off of Nutrisystem. Thank you Nutrisystem for my life back.

I would like to change my plan to the one without dinners. I want the frozen foods. Thank you for having this option. I am somewhat handicapped and love having the food here at home, but I like having my dinner with my family. The frozen foods are especially tasty.

Thank you for your assistance in the resolution of this matter. All has been resolved there are no pending issues. Thank you again for your help!

Whenever a company won't let you cancel online and forces you to call, you can be guaranteed that they're out to try and hard sell you on staying and make canceling as difficult as possible. It's a shady practice that should be discouraged. The same goes for chargebacks on cancellations - I was charged $99.00 for canceling my subscription today.

Just a review of the misleading chat help and how Nutrisystem auto-delivery works: I just wanted to try the product for one month. I used the chat feature to have them walk me through the order process and I was adamant that I only wanted to try it one month. I just followed (like a sheep apparently) the chat helper's instructions and signed up, got the product, etc. I lost 1 lb so far after 3 weeks of following the program to a T. I don't have any medical or metabolic issues. It just didn't work for me.

I needed to ship a return back to you whereby I paid an extra $20 to get an email that had a FedEx label. I applied the label and sent it back to Nutrisystem. About a week later, I received the package back on my porch! I went through a full day of trying to go from a Fedex drop off point to drop off point, all of these places gave me the run around about not being able to find out why this happened to me (I carried the 23lb box ea time). Finally, I end up at the local Fedex ground shipping location and got through to the manager there who fixed the problem. Then on top of all that, I see that Nutrisystem did NOT give me the proper refund for return of the order! I am NOT a happy camper.

I had unexpected difficulty finding the right place to sign up for a NuMi account after recently becoming a new customer of Nutrisystem. In spite of my profile being entered into Nutrisystem, I had to fill it all in again, enter my user ID and Password (blind) and made a number of mistakes which required re-entry (3x) of most data. There are existing programs that can be used that do not irritate your customers so much as this one which did not meet my expectations.

The food that I ordered was good with the exception of the breakfast item, the cinnamon roll. All of the cinnamon rolls that came with my order were stale. The taste was good but the rolls were hard and the icing was dried up. I am commenting on this item because other than that, I enjoyed the entrees and because I know you value feedback.

Becky told me NuMi was down and I could get help tomorrow. She asked me if there was anything else. She sounded like she really cared. We talked a minute and she volunteered to send me a carb list. Thank you.

Eat the Nutrisystem foods person time (breakfast, lunch, dinner). Don't even eat the snacks. Eat salad with each meal except breakfast. Drink water and unsweet iced tea constantly. At breakfast drink 1 cup coffee with sugar free, fat free French Vanilla Creme. Lost nothing, but gained 2 lbs in one month. You guys are sending me another month the order and charging me. Explain excessively for it because you told me I'm committed to 2 months on your program. I'd rather not, but have no choice, so will try another month.

Nutrisystem responded very quickly to my concerns. The $99 fee for canceling after the first month was refunded and the issue resolved. This does show me that Nutrisystem is a reputable company that is sensitive about customer concerns. Thank you!

I received an email today stating that Nutrisystem was about to ship me a second order. I never gave my consent for a second order. After I called customer service to cancel, the agent was less than helpful and informed me that my order will be canceled but I would received a $99 cancellation fee. This was after I had told her I dissatisfied with the product and that was why I was canceling. She told me there wasn't anything she could do about it because I'm "outside of my 14 day satisfaction."

Two reps that I chatted with were unable to give clear and concise instructions about how to change my plan. When I sent an e-mail to customer service, they responded with a three sentence instruction that enabled me to accomplish my goal with one phone call. Thank you customer service.

I did receive a prompt response as to where my order is which is great... I'm kind of wondering though why I received some items I didn't think that I ordered in the dry food of which I'm not to fond of... I really only like the frozen foods. I received some smoked hamburger patties that I don't remember ordering, and I don't care for the cranberry cookies or whatever they are. I really only like the big oatmeal cookie. Other than that I would like to lose more weight weekly also. Just saying.

The person I spoke with was very nice and helpful. He gave me several suggestions that I think will help me a lot to reach my goal of lowering my glucose level and weight. Thanks for having such knowledgeable and helpful people.

Very happy with the speed, detail, and honesty of the response to my question. Somewhat disappointed with the impersonal nature of the response from "The Nutrisystem Counseling Team." While I was on the Medifast program, all responses to my questions were from a named person; so, this just seemed quite impersonal and detached.

Things have gone very well! I have lost 10 pounds without any problems and without ever being hungry! I am supposed to be receiving another box in November. I am hoping you can include a copy of the Eating Out guide because my husband doesn't want me to print out the whole thing that you sent me by e-mail (thanks for sending it anyway!). Thank you for always answering my questions quickly! I have been the same weight forever so losing these 10 pounds is wonderful!

As usual I called nutrisystem and she was very helpful. NOT ONLY SHE FIXED MY PROBLEM OF THE WRONG BEAR SENT SHE HELPED ME WITH MY PROBLEM OF MAINTAINING MY GOAL. I was still losing weight instead of maintaining my weight. She gave me great advice. I hope to be able to talk to her again. Love Nutrisystem.

Very expensive (over $300 for 28 days of meals, not including the fresh produce you'll buy), punitive cancellation fee of $99 before you even get to try it, and worst of all, the food is very poor. Trying to hide chemical flavors with too much spice, overly processed and downright nasty sometimes. Many entrees I basically took a bite, grimaced, and threw it out. The shakes are good. The breakfast bars are fine. The lunch entrees and the dinner entrees are quite distasteful. I'd be better off making a homemade soup with fresh veggies, eating fruit, and losing weight with better nutrition and food value... not to mention saving several hundred dollars. This is a plan for someone who normally eats a lot of processed food and frozen foods and is used to the cardboard flavor, strange texture, and chemical overload. I can't believe that if you ate three or four weeks of this food, you would still retain your health.

I called today to clarify the last details related to the order mixup (Gluten allergy - problems with turbo ten box - canceling program). She explained that I must have hit a glitch in the initial ordering system, as ordering should have had certain traits that would have alerted me & stopped me from ordering. I didn't catch her name, but the support analyst was very friendly & helpful. Her honesty & professionalism was wonderful. If all of your analysts are like her, you are lucky.

I'm a new customer. Becky was the counselor who assisted me. I loved that she hummed to fill the empty time while we waited for things to pull up. She assisted me to select items that would avoid my allergies. She was great. Thank you.

I've followed plan accurately. Day 20 & lost one pound!! Too many carbs and sodium in the food which can be why. Also many food items tasted freezer burned and I threw them away. I didn't put in freezer so am guessing I was sent returns from other customers!! Not happy and a waste of money!

I sent a question just 24 hours I signed up for the program. I have not even had time to receive my food yet but I received a quick and helpful response and assistance. Thank you so very much!! I am really looking forward to finally being successful on my weight loss journey.

Nutrisystem was a total waste of money for me. I didn't lose 10 pounds or 5 inches in the first month or the second month or even the third month. I have stopped the program and wouldn't recommend it to anyone. The frozen foods were very good and the desserts were excellent as well but the program did not work.

I don't believe in diet systems, but I needed a quick structured weight loss program for the short-term and the four-week program from Nutrisystem seemed (seemed being the key word) like a good choice. I was hesitant about the food quality and so I should have - it's awful. My frozen food wasn't frozen and now I can't eat it. But I still wanted to give the four week program a shot using the dry food. I called to cancel the prior to my four weeks being up (after all, it's supposed to be a FOUR WEEK PROGRAM), but they said they're going to charge me $120 for cancelling. How do you charge a fee for cancelling a service you are no longer interested in? There isn't a contract. I paid for my 4 weeks - and it was NOT a small amount of money. And the service provided to me was poor, as well as the customer service.

They resolved my challenge satisfactorily. Thank you!

When I received my start up packet it did not include daily tracker and dining out. I called and it took 2 weeks for me to receive only the daily tracker. Again it did not include the dining out. I still have not receive my dining out packet and was assured it will be arriving soon. I was told by the counselor that on October 28th we would pay for our next order but to my surprise the amount was taken out of my checking account today. I have had a lot of apologies but still mixed messages are not acceptable. As of today I have put my program on hold because I'm not sure I want to continue on with my experience.

Nutrisystem heard my complaint and went out of their way to really fix this problem. The food I could not eat was replaced with food I could eat, plus some. I now feel much better about my relationship with them! I'm almost one month into the diet and find it very easy to follow. I find it helps with cravings, tastes good--and I'm eating a lot more vegetables than usual. The only problem I had was with this customer service issue, and in the end, I definitely felt like I was heard and the mistake was fixed. Thank you!

I am a firm believer in the Nutrisystem weight loss program. The meals are quite good and have helped me lose 20#. I have almost a month left and hope to lose 10-20 more. I will work to keep the weight off! Thank you for your help in achieving this.

I am currently on the Vegetarian Plan, but I would love it if you offered a Vegan Plan. I don't like eating so much egg and dairy products, especially cheese. I am happy that you offer a few bean dishes, but a Vegan Plan would really be awesome. If you had such a plan, I would stay on a Maintenance Plan for the rest of my life! Thank You.

I just recently started my journey with Nutrisystem and I LOVE them! The customer service is so helpful and quick to respond as well! Every time I have had a question they have been there with an answer right away. Whether it's Facebook, Twitter, email, etc. they are always there to help. In my first week on their program I have lost 5.6 lbs and have had no cravings for things that I usually give into!

I just sign up. I had started back in around 2008 then I had lose above 70 pounds. Then I stop and try it on my own. But over the years I put it back on now at 349 6 feet 5inch tall. Now at 71 years old I have to try get down above 100 pounds with your help.

I'm on a diet plan and was asking for a way to keep track of my numbers in the book. Your operator explained that was in the diabetic plan book. She was kind, and emailed me a copy and is sending out a booklet for me to see. Thanks for your service. It would also be helpful to put this information in all booklets. Thanks.

I really appreciate Lester's help and counseling tonight. The phone survey didn't work, however, and it just disconnected after the call. Lester has a calming and pleasant voice. He speaks clearly and knows his job.

I phoned twice (2x on Tues/Oct 11) and also sent one email on Tues/Oct 11 and one on Wed/Oct 12. At first the Numi app no longer offered raw Kale as a food option to log. Then it stopped working altogether. Your consultant told me to delete the app from my iPhone and reload it. In trying to do this, it will not allow me to log back it. I tried logging in online, but none of my information is in the app online and it also will not allow me to log into the Numi app online. HELP!!! VERY, VERY AGGRAVATED AND FRUSTRATED!!! NOT TO MENTION DISAPPOINTED.

I'm not here to discuss the efficacy of the program, but their poor customer service. I purchased Nutrisystem twice because I didn't want to be hit with the $99 cancelling fee. They auto-renewed, and it my fault that I wasn't up to date on the order change email (it's more like three weeks from when the food gets first delivered -- hope you don't make the mistakes that I did). I emailed them first in frustration, and I wanted to stop at least the frozen part of my pack in hopes that I can maybe postpone or cancel the parts that didn't come yet. The non-frozen parts came, and I would have had to pay $120 to cancel everything and ship them back. I received a call from Nutrisystem, who explained the whole fees thing then and that my frozen parts were put on hold, and I said then just charge me the month's worth and send the frozen parts as well. That was two ago. I haven't received any news regarding my order since then, so I called back.

I decided to give this program a try because it praises itself on being extremely effective. First of all, the food is simply disgusting. Second of all, the frozen portion of my order arrived thawed. You had to see how horrible the food looked - everything in that container was melted! Since I already paid for this order I decided give it a try, the dry food that is. The frozen food that I received melted, I IMMEDIATELY threw away. Realizing that I will not be able to achieve weight loss with this program, I called to cancel my subscription and just to find out that apparently because I cancelled my subscription after the first order and not after the second order, I was charged $99!

I hope this is my first and only complaint regarding Nutrisystem. After some back and forth with your customer service about what was/wasn't included in my order, I find that the Turbo Takeoff Package is shipped as part of the frozen package and is delivered separately. However, since that is the part of the program that you are supposed to START with, it would seem that it would ship BEFORE the regular order. I received the regular order on Thursday, 10/6 but since I haven't even received an e-mail regarding shipping of the frozen package, it will be another week at least before that arrives. I don't want to wait another week to start the program so I will switch things around and make it work, but I find this to be a major flaw in the system.

I had such a pleasant experience speaking with your representative today. She was the nicest, most articulate, accommodating and very knowledgeable person. She helped me with my menu and sent me also a summary on nutritional values! Great work Nutrisystem!! Thank you.

After my first week on Nutrisystem I lost 8 pounds! I was really excited. The food is wonderful. I was injured and ended up in bed for 3 years and put extra pounds on so after watching Marie advertising it I decided to go for it. I am 70 years old and didn't think I would lose as fast... but I sure did. Thank you for rescuing me...

I am extremely disappointed in your counselor. I called while I was at Publix asking a question about crackers and what type were all right to eat on the plan. The counselor went over things with me and then she said she was going to email me instantly all the info I needed in regards to crackers and substituting in power carbs etc. Instead I got an email just telling me basic information about Nutrisystem's with nothing specific to what I had asked. Finally I do not like that I have to print all the information again, I.E. Name, address, phone, email - when I'm simply responding to your request. In my opinion it's in there to discourage people from filling out the questionnaire. I almost gave up. Anyway, I am still on the program but disappointed with the counselor and the information that was not sent to me.

Needed list of foods to plan daily without having to pull them out of boxes or freezer. Found it online as I requested and am going to use it to plan my next order and to plan my meals better. Thank too for those with chocolate as I can eat just a little or will get heartburn. Counselor was very kind and patient and helpful.

I spoke with Lester last night and he was very helpful even though I didn't get everything he said he would send me. Last week a helper I thought gave me advice that was wrong but I did it because he told me to.

This program would be better if they had a better staffing of customer service representatives and actually valued you as a paying customer. First off the first two orders were sold to me at a higher price than advertised, sent to the wrong address twice, and after speaking to the customer service people to correct this issue it was then blamed on me. Apart from the personal burden in correcting their mistakes, I then was given misleading information about cancellation fees with the recurring monthly payments.

I LOVE Nutrisystem! It is SO easy to stick with & the food is absolutely DELISH! Everyone with Nutrisystem has been so very nice and helpful! I have already lost 15 lbs and am excitedly awaiting for my first NutriBear to arrive!! THANK YOU!!

I didn't realize you would automatically send my orders each month. I am a Senior and have to be careful. I have an order coming that has been put on my credit card. I don't want this to happen again. When I can I will order myself. I have lost 3 pounds and not too pleased with that. I will keep trying in October and see what happens. Thank you very much.

I emailed a counselor about a pricing question. She returned my email promptly and kindly explained the situation to me. I also wanted to say that the food I have received has been surprisingly delicious and filling. I would definitely refer to a friend!

After eating their food for a month, I was very disappointed. When I called to cancel my subscription I was told that there would be a $99 charge for cancellation or, that I could order a supply of Shakes for $79 after which my subscription would be cancelled. Even though I didn't care for the Shakes, I chose them as the least expensive option. A month after receiving the Shakes, I received an email from Nutrisystem informing me that they were about to send out another order. This prompted me to call them, but before doing so, I checked my credit card statement for the date that the previous shipment had been sent out. Much to my surprise, when checking the credit card statement I saw that instead of charging me $79 for the Shakes, they had charged me twice that much!

Counseling Support - You guys are so quick in responding!!! I can't even begin to imagine how many people you deal with day-to-day!! Thank you, thank you, thank you, for taking the time to respond so quickly. I really appreciate it.

I disliked most of the food this time around. You see, I am a former customer, who in 2011, enjoyed wonderful dinners and lunches! I saw very few of my favorites but decided to try new ones. I cannot begin to tell you how many items ended up in my trash can. So, I decided that I could not afford to throw this expensive food away and decided to end my membership.

Overall, the program did what I needed it to do. I lost fifteen pounds quickly and jump started the return to better health. Relearning portion control was what I needed most. Most of the food was good although I would recommend a remake of the loaded potatoes due to texture. I only followed the program diligently for one month, and then I ate one meal per day with family but utilized the Nutrisystem plan.

I am sorry to say that this is the first time my frozen order was not shipped with my dry order. I would not be upset except I am going away and was thinking I would not get the frozen until I came back. I think you just had a mishap. I am receiving a $20 coupon, but that will not help my anxiety.

Called Counselor number and spoke with Peggy. She was very helpful as she tried to get the Guide sent to me via e-mail. She did so. But as the site's on your .com the guide was .pdf. none of them nor the e-mail attachment would print. My printer does print .pdf and I verified that today. My hope would be that the large paper Guide be sent USPS to my address above. Also Peggy was very helpful in going over my plan advising some changes after our talk and making those changes for my next delivery. She is an asset to your staff.

I recently submitted a few questions via email. My email was answered in a timely manner and all of my inquiries were addressed. I have also called the Customer Service line a few times in the past and have always received 5 Star treatment.

Swapping meals - I understand that the nutritional content may not be exactly the same, but I don't think it will make a very big difference. I think it is more of an ordering system issue.

I personally think Nutrisystem's program was not bad at all, I actually personally enjoyed it. The only program is that I was not aware that I will have to pay $99 just to cancel the program. I didn't know or was informed that upon cancelling the program, I will get charged. Before purchasing the program, I made sure to call into Nutrisystem to clarify how the program works, the cost, or any extra fees I need to know about before purchasing, just in case I missed something. When I called into cancel, they were super rude, he told me that the rep did not NEED to inform me about any cancellation fees and that it was my fault that I missed any details about cancellation. I have personally issues going on that didn't allow me to continue with the program and the $99 dollar cancellation fee just placed me in a worsen situation. I was planning to continue the program after I get settled but after this, I wouldn't want to.

I wasn't sure when to drink the shakes. I got them mixed up. I have also had to call about a few other things. EVERYONE I HAVE TALKED TO HAS BEEN FANTASTIC!! THANK YOU SOOO MUCH!!

A caring message received from the Counseling Team. Nutrisystem not only is here to help in making our lives better but they also truly care about our lives and what we are dealing with in everyday life. This was shown to me recently. I am very appreciative. Thank you from the bottom of my heart.

Not satisfied. I tried this twice and followed the guidelines... I do not have my tracker... Friends have told me I should be letting you know my experience.

Awful. Time to reorder second month of food and they still haven't sent first month.

Counselor was not very friendly. I will never ask for a counselor again. She seemed to be bothered by my call.

I was on the Nutrisystem plan for three months and cancelled. They kept emailing me asking to come back. After a couple of months, I placed one more order with them. The plan was supposed to allow me to order my own food, but the plan went through without allowing that. I tried to call to have them allow me to order my items. They told me to cancel and reorder, but it would take a week for me to receive a refund. I declined and they sent me a bunch of bars for breakfast and lunch, things I would not have ordered. I called to cancel today and they are charging me $99 to do so! Total ripoff especially since this was not disclosed to me. I do not recommend Nutrisystem unless you want to throw your money away.

The food was a lot like eating chalk. Also the system did not come even close to their claim of 10 Lbs in the first month. I only lose 4Lbs. Also their ads were deceptive and misleading. If you want to lose weight do not waste your money.

I'm on my third 4-week of the Nutrisystem diet. It has worked well for me. I'm rarely hungry and, so far, I've lost 13 lbs. My goal is another 15-20, which I hope to reach this year. The counseling over the phone has been outstanding in every respect.

I am not able to continue with the $300 per month food plan, so I called to cancel and was told that I need 2 orders delivered before I can cancel out of Nutrisystem. I ended up taking shakes that cost me $79 and feel that is not fair I have to take drinks that I don't even care for. Why can I be sent $79 worth of food (muffins) or just eliminate the $79 charge completely. I can't afford $300 or $79 at this time. I work in a customer service business with a large hotel and know that there are always exceptions and we always take our customer interests into consideration and do right by them.

Nutrisystem did the right thing by me in refunding a $99 charge they made to me when I decided to cancel my membership with them.

My frozen items didn't come as timely as usual because the room temp box came before the frozen was apparently shipped. That wasn't the usual case, frozen always came first. After contacting Nutrisystem, I got a reply in less than 24 hours and the frozen items were on their way with a coupon on my next order. Excellent service.

Clearly the frozen food taste better but they can't seem to ship both parts of your order on the same day. I have been waiting 10 days so far and counting to get confirmation my frozen portion has shipped and customer service tells me it hasn't shipped yet! I don't get why the 2 parts can't ship on the same day. I am beyond frustrated because last month the delay was only 3 days. Something in the system needs to be fixed.

Not off to a good start! I placed an order last night. Saw an ad right after I placed my order saying free shakes for 14 days. Only got free for 7 days. Sent an email. Several responses keep saying phone support available 7 days a week until midnight. When I called each number says phone support only available until 5 pm.

I wanted some guidance as to how to get past "plateauing". Gabriel was very helpful in offering several suggestions and sending me information regarding powder fuels and smart carbs to get me past this plateau.

HUGE BOX OF FOOD SHIPPED WAS FALLING APART AND SOMEONE perhaps shipping co. had taped it together trying to secure its contents. Also there were fewer types of food than listed on shipping list and a couple more than listed... no problem. They seem to be easily cross filled when choosing the daily foods. Will not be able to use turbo drinks because of milk products in the mix. I am lactose intolerant. Shakes causing embarrassing gas... and trips to the bathroom. There should be a substitute product for people like myself!! Thanks for listening.

I was able to lose 10 lbs in my 1st 4 weeks & I will recommend this program to anyone who asks me for advice. I will be doing flex meals on my own with your guide. This experience is exactly what I needed. If I need more help in the future, I will be back. Response to my questions was always courteous, helpful, & timely. Thank you.

I have lost from 265 pounds using the guide supplied with orders and it is easy to stay the course because the foods are very tasty and just the correct amount to help you maintain the weight loss you are looking to reach. I now weigh 231 pounds and am more able to wear the clothes I used to as a younger man. If you are wanting to lose it is the easy way to do it.

I discovered that a medication I began 3 months ago may also have played a part in my recent hair loss. I spoke at length with a very nice counselor from Nutrisystem, Gabe, with whom I discussed what I have been eating to make sure I was getting enough calories and protein. He also answered several of my questions and I feel confident enough to continue on the Nutrisystem plan and continue my weight loss. Gabe also said they would like me to speak to one of their counselors about once a week to make sure the hair loss does not return. I have reduced the amount of the medication in half and will continue to eat enough calories and protein. The hair loss seems to be slowing down and I am now happy that this problem has most likely been resolved, thanks to the counselor at Nutrisystem.

It is NOT right to require a phone call to fix an issue! I have tried to call to cancel but I get a high pressure to order more stuff. This is NOT right. I want my account cancelled right now! You don't even have the right address to ship stuff too. Now I am getting threats of legal action if I don't call. This is WRONG! Cancel this right now. I have offered for them to send me a bill for the charge to cancel and I will mail a money order for the amount they claim I owe. This is so wrong!

I originally signed up for the two-month basic plan and cancelled after delivery of the second month products. I received a third shipment and refused delivery as I had previously cancelled. Twice now Nutrisystem has taken money from my Bank Account without my permission. I have recently cancelled the account for a third time and was promised reimbursement of funds for the nonfrozen amount of product but have yet to receive the product or reimbursement.

I should have looked into it more. My joints do not do well with so much grain esp. when it is white pasta (how can that be healthy?). I was disappointed in so much snacks and bars. I believe healthy means less snacking and eating better food. Didn't think all this stuff was all that "delicious". I lose some weight because I stuck with the food, but after a while I starting eating other things instead. So I canceled but not soon enough I have a box now that will be a "just in case we need something, anything to eat". I know many people must enjoy it but I didn't.

My order was mailed without items such as a daily tracker which made starting the program difficult. I spoke with a guy from the Nutrisystem Counseling Team who was not rude but seemed in a rush to explain the plan. Not very helpful. I called back today and spoke with Penny from the same team. She was very helpful. She saw in her records that items were missing on shipment but that the missing items were on the way. She also patiently walked me through my daily plan explaining not only how the plan is set up but also why. She then emailed a digital copy of the tracker complete tracker (PDF), a full day at a glance of meal types required of the tracker (in Word) and even a grocery guide. She was very patient, helpful and kind! She is an excellent ambassador for Nutrisystem. Penny's assistance more than made up for the oversight in sending an incomplete order. As for the food, it is delicious, packed well and in good condition.

I ordered La Carte just few days ago and didn't realize that that did not automatically stop a regular $340 order that got charged a couple days later. So, now I have this $340 order coming that I didn't ask for and your claims dept couldn't care less because the frozen food is already on FedEx so because I have a small freezer I will be throwing the entire order directly into my recycling bin unopened... (into the trash). Your so called customer service person had attitude and didn't mind losing a customer for good. So after me spending thousands on your diet you chose to not work with me and take your lousy $340 and lose a customer. What a scam your company is. I will spread the word or mouth any chance I get.

Nutrisystem was wonderful when it came to requesting cancellation of my plan w/ them. They were VERY understanding of my situation (surgery & costs arising from it, etc.) and they even sent me a discount coupon to use when & if I should be willing and able to once again use their program. By the way, the food was delicious & it certainly never left me feeling hungry, in fact there were times when I ate what & when I was supposed to even though I wasn't thinking of food. Surprisingly, I lost weight even though it seemed as though I was eating more. I ALWAYS lose weight post-op (I have R A & have needed a couple of joint replacements) so I plan on keeping it off using the tools afforded me by the information I received from Nutrisystem! Just thought you might like To know that they are one of the GOOD GUYS!!

I started on the Nutrisystem diet on August 3, 2016. To this date 9/11/16 I have lost 14 lbs and 4" off my waist line. This is the easiest and best diet ever. I love the fact you don't lose 1-2 lbs a day which we all know we put back on and then some more. Nutrisystem is a winner with me. The food is great. Add a salad and a steamed veg with your entree and you have a great meal... The snacks are unbelievable. I eat a snack (dessert) every night which I didn't do before and still losing the weight. By far you can't go wrong with Nutrisystem. The shakes are so flavorful and sweet and NOT chalky like the other companies have. I am so satisfied with this program and so will you. Give it a try if you don't like or dissatisfied you get your money back. So what do you have to lose. Only the weight and feeling better about yourself.

I couldn't log in when I was journaling in Numi late at night. I was just frustrated and tired, but it was handled and I could log in after calling the next day. It was the second time my login wouldn't work. Seems that it was near the end of my first month the first time and this week is the end of my 2nd month when I couldn't log in again. It's okay now. Appreciated the nice person helping me.

Thank you, Nutrisystem for correcting everything! I am very satisfied with the results! Thank you for keeping my discount on the Uniquely Yours plan!

Was looking forward to losing some weight. It became an instant struggle. Lost about 7 lbs, then couldn't make any headway. I got very disappointed, weight dropped from 201 to 194 and that was it. I now am back to 202, after several months of buying food. Like the last time I got down to 184, 4 lbs short of my goal, a couple of years ago.

NS really worked for me. I will admit breakfast is the best, followed by lunch. Not too thrilled about the dinners. Maybe if I ordered the frozen entrees I might change my mind. The program has really opened my eyes to portion control and supplement between meals. It has been a good experience and I am currently eating less NS products but continuing good eating habits during the week. Weekends not so much.

I have heard back from the Nutrisystem team and they have offered a credit for my next order. I appreciate the fast response back. I do wish it would have been easier to resolve however I am now satisfied and hope that the rest of my weight loss journey goes smoothly.

I received my box damaged with several items inedible. I sent a request to have them replaced and to also ship my 10 lb bear that was missing. Within 24 hrs I received a response saying the new shipment will be sent out with a confirmation of the shipment. Very satisfied and happy with the quick turnaround. Thank you!

Very happy my NUMI app is fixed!

I don't think Nutrisystem is a very good diet to go on. The food taste horrible, and I always have to choke it down just to lose weight. Also, I wanted to cancel my plan, but it costs $99 dollars just to cancel this! Why the hell should you pay that much money to stop using Nutrisystem?! That's not straight. I hope you lower the amount you have to pay to stop doing this plan so I can cancel and pay less money. This isn't straight.

I wanted to try one month of food. After finishing the first month, I achieved my goal. I called 12 hours into day 15 to cancel further shipments. I was notified that I would be billed an additional $99.00 for choosing to stop the program. So in total, I'll be paying a total of $474.00 for one month of food. Really, Nutrisystem? This is an outrageous business practice. I strongly suggest that others should stay away from this business. I will never recommend Nutrisystem.

Thank you for contacting me regarding my lack of success on my Nutrisystem program the second time around. I have come to the conclusion that my expectations may have been too high. The first time I had a lot of weight to lose. This time, I didn't. I am going to follow my doctor's advice until the end of the year. If that doesn't work either, I will go back to Nutrisystem again and keep in touch with the counselors on a regular basis. In the meantime, I will adhere to your advice and guidance to help me reach my goal.

So I signed up for this service online. I called to cancel my membership after losing my job. I was told there is a $99 cancel fee before the 3rd month. I never saw anything online describing that the price I paid was for auto shipping. Nowhere did I see any info about the cancel fee. I'm sure it's hidden somewhere on the site. Bait and Switch all I can say. If you think you won't be starving just eating the food you're mistaken. You'll have to add vegetables and other food YOU must buy. So basically you're spending a ton of money for food with high salt content plus buying your own food.

Well I subscribed for one month only and got my food. I learned from them how to control my appetite and eat healthy. I was satisfied till I got an email by the end of the month 7.30 PM informing me that my second order (that I never made) was prepared for dispatch!! I called customer service same time and I've been told it's an AFTER HOUR call, so I had to email customer service using the email provided at their website. Email came back to me as DELIVERABLE email address!!

I think your delay of order site needs much improvement. First, it states that you can delays as much as you like but that is not true. I was told for only 6 months. Second, calendar is behind and only goes 1 month out from current date. How is anyone going to be able to delay within 60 days window? Third, how is it that there is a cancellation fee if I want to cancel my order? Delivery hasn't taken place yet. I would understand that if food was already on its way or if it is past the 14 day trial period. I can get refund for returning food within 14 days if I am dissatisfied. Doesn't make sense. In any case, I will try to speak to someone first but I have had bad experience even then when I am talking to a rep!!!

For the past week or so I have been attempting to add the $39.99 order for Turbo10 shakes to my first order but every time I have tried to place an order I get to the "submit order" page where I enter my CC information and the promotion fails to come up and allow me to take advantage of it. I have been on chat 3 times now and while they have been extremely helpful both times they were not able to solve my problem. This evening the person who was helping me sent me a link and at first it worked but then I noticed that while the shakes had been added the amount for the plan was $50 higher and when I tried to return to chat it had closed down. I then tried to get back on chat but the service was no longer available.

I addressed my concerns with Nutrisystem and they were very prompt in addressing my concerns and making things right.

Nutrisystem refunded my money and I am satisfied.

The Nutrisystem program promised 10lb. loss the first month. I am now in my 4th week and have barely lost 4 lbs. I followed the program to the letter so I suspect that the plan just doesn't work for me. I can live with that, but what I find very objectionable is that when I cancelled, I was told I would have to pay a $99 cancellation fee or buy the next month's food. Somehow when I signed up, I was put on an auto-pay plan. I can't figure out how I would've ordered just a month of food as advertised. I feel this is a unfair business practice.