Nutrisystem Reviews

The food was a lot like eating chalk. Also the system did not come even close to their claim of 10 Lbs in the first month. I only lose 4Lbs. Also their ads were deceptive and misleading. If you want to lose weight do not waste your money.

I'm on my third 4-week of the Nutrisystem diet. It has worked well for me. I'm rarely hungry and, so far, I've lost 13 lbs. My goal is another 15-20, which I hope to reach this year. The counseling over the phone has been outstanding in every respect.

I am not able to continue with the $300 per month food plan, so I called to cancel and was told that I need 2 orders delivered before I can cancel out of Nutrisystem. I ended up taking shakes that cost me $79 and feel that is not fair I have to take drinks that I don't even care for. Why can I be sent $79 worth of food (muffins) or just eliminate the $79 charge completely. I can't afford $300 or $79 at this time. I work in a customer service business with a large hotel and know that there are always exceptions and we always take our customer interests into consideration and do right by them.

Nutrisystem did the right thing by me in refunding a $99 charge they made to me when I decided to cancel my membership with them.

My frozen items didn't come as timely as usual because the room temp box came before the frozen was apparently shipped. That wasn't the usual case, frozen always came first. After contacting Nutrisystem, I got a reply in less than 24 hours and the frozen items were on their way with a coupon on my next order. Excellent service.

Clearly the frozen food taste better but they can't seem to ship both parts of your order on the same day. I have been waiting 10 days so far and counting to get confirmation my frozen portion has shipped and customer service tells me it hasn't shipped yet! I don't get why the 2 parts can't ship on the same day. I am beyond frustrated because last month the delay was only 3 days. Something in the system needs to be fixed.

Not off to a good start! I placed an order last night. Saw an ad right after I placed my order saying free shakes for 14 days. Only got free for 7 days. Sent an email. Several responses keep saying phone support available 7 days a week until midnight. When I called each number says phone support only available until 5 pm.

I wanted some guidance as to how to get past "plateauing". Gabriel was very helpful in offering several suggestions and sending me information regarding powder fuels and smart carbs to get me past this plateau.

HUGE BOX OF FOOD SHIPPED WAS FALLING APART AND SOMEONE perhaps shipping co. had taped it together trying to secure its contents. Also there were fewer types of food than listed on shipping list and a couple more than listed... no problem. They seem to be easily cross filled when choosing the daily foods. Will not be able to use turbo drinks because of milk products in the mix. I am lactose intolerant. Shakes causing embarrassing gas... and trips to the bathroom. There should be a substitute product for people like myself!! Thanks for listening.

I was able to lose 10 lbs in my 1st 4 weeks & I will recommend this program to anyone who asks me for advice. I will be doing flex meals on my own with your guide. This experience is exactly what I needed. If I need more help in the future, I will be back. Response to my questions was always courteous, helpful, & timely. Thank you.

I have lost from 265 pounds using the guide supplied with orders and it is easy to stay the course because the foods are very tasty and just the correct amount to help you maintain the weight loss you are looking to reach. I now weigh 231 pounds and am more able to wear the clothes I used to as a younger man. If you are wanting to lose it is the easy way to do it.

I discovered that a medication I began 3 months ago may also have played a part in my recent hair loss. I spoke at length with a very nice counselor from Nutrisystem, Gabe, with whom I discussed what I have been eating to make sure I was getting enough calories and protein. He also answered several of my questions and I feel confident enough to continue on the Nutrisystem plan and continue my weight loss. Gabe also said they would like me to speak to one of their counselors about once a week to make sure the hair loss does not return. I have reduced the amount of the medication in half and will continue to eat enough calories and protein. The hair loss seems to be slowing down and I am now happy that this problem has most likely been resolved, thanks to the counselor at Nutrisystem.

It is NOT right to require a phone call to fix an issue! I have tried to call to cancel but I get a high pressure to order more stuff. This is NOT right. I want my account cancelled right now! You don't even have the right address to ship stuff too. Now I am getting threats of legal action if I don't call. This is WRONG! Cancel this right now. I have offered for them to send me a bill for the charge to cancel and I will mail a money order for the amount they claim I owe. This is so wrong!

I originally signed up for the two-month basic plan and cancelled after delivery of the second month products. I received a third shipment and refused delivery as I had previously cancelled. Twice now Nutrisystem has taken money from my Bank Account without my permission. I have recently cancelled the account for a third time and was promised reimbursement of funds for the nonfrozen amount of product but have yet to receive the product or reimbursement.

I should have looked into it more. My joints do not do well with so much grain esp. when it is white pasta (how can that be healthy?). I was disappointed in so much snacks and bars. I believe healthy means less snacking and eating better food. Didn't think all this stuff was all that "delicious". I lose some weight because I stuck with the food, but after a while I starting eating other things instead. So I canceled but not soon enough I have a box now that will be a "just in case we need something, anything to eat". I know many people must enjoy it but I didn't.

My order was mailed without items such as a daily tracker which made starting the program difficult. I spoke with a guy from the Nutrisystem Counseling Team who was not rude but seemed in a rush to explain the plan. Not very helpful. I called back today and spoke with Penny from the same team. She was very helpful. She saw in her records that items were missing on shipment but that the missing items were on the way. She also patiently walked me through my daily plan explaining not only how the plan is set up but also why. She then emailed a digital copy of the tracker complete tracker (PDF), a full day at a glance of meal types required of the tracker (in Word) and even a grocery guide. She was very patient, helpful and kind! She is an excellent ambassador for Nutrisystem. Penny's assistance more than made up for the oversight in sending an incomplete order. As for the food, it is delicious, packed well and in good condition.

I ordered La Carte just few days ago and didn't realize that that did not automatically stop a regular $340 order that got charged a couple days later. So, now I have this $340 order coming that I didn't ask for and your claims dept couldn't care less because the frozen food is already on FedEx so because I have a small freezer I will be throwing the entire order directly into my recycling bin unopened... (into the trash). Your so called customer service person had attitude and didn't mind losing a customer for good. So after me spending thousands on your diet you chose to not work with me and take your lousy $340 and lose a customer. What a scam your company is. I will spread the word or mouth any chance I get.

Nutrisystem was wonderful when it came to requesting cancellation of my plan w/ them. They were VERY understanding of my situation (surgery & costs arising from it, etc.) and they even sent me a discount coupon to use when & if I should be willing and able to once again use their program. By the way, the food was delicious & it certainly never left me feeling hungry, in fact there were times when I ate what & when I was supposed to even though I wasn't thinking of food. Surprisingly, I lost weight even though it seemed as though I was eating more. I ALWAYS lose weight post-op (I have R A & have needed a couple of joint replacements) so I plan on keeping it off using the tools afforded me by the information I received from Nutrisystem! Just thought you might like To know that they are one of the GOOD GUYS!!

I started on the Nutrisystem diet on August 3, 2016. To this date 9/11/16 I have lost 14 lbs and 4" off my waist line. This is the easiest and best diet ever. I love the fact you don't lose 1-2 lbs a day which we all know we put back on and then some more. Nutrisystem is a winner with me. The food is great. Add a salad and a steamed veg with your entree and you have a great meal... The snacks are unbelievable. I eat a snack (dessert) every night which I didn't do before and still losing the weight. By far you can't go wrong with Nutrisystem. The shakes are so flavorful and sweet and NOT chalky like the other companies have. I am so satisfied with this program and so will you. Give it a try if you don't like or dissatisfied you get your money back. So what do you have to lose. Only the weight and feeling better about yourself.

I couldn't log in when I was journaling in Numi late at night. I was just frustrated and tired, but it was handled and I could log in after calling the next day. It was the second time my login wouldn't work. Seems that it was near the end of my first month the first time and this week is the end of my 2nd month when I couldn't log in again. It's okay now. Appreciated the nice person helping me.

Thank you, Nutrisystem for correcting everything! I am very satisfied with the results! Thank you for keeping my discount on the Uniquely Yours plan!

Was looking forward to losing some weight. It became an instant struggle. Lost about 7 lbs, then couldn't make any headway. I got very disappointed, weight dropped from 201 to 194 and that was it. I now am back to 202, after several months of buying food. Like the last time I got down to 184, 4 lbs short of my goal, a couple of years ago.

NS really worked for me. I will admit breakfast is the best, followed by lunch. Not too thrilled about the dinners. Maybe if I ordered the frozen entrees I might change my mind. The program has really opened my eyes to portion control and supplement between meals. It has been a good experience and I am currently eating less NS products but continuing good eating habits during the week. Weekends not so much.

I have heard back from the Nutrisystem team and they have offered a credit for my next order. I appreciate the fast response back. I do wish it would have been easier to resolve however I am now satisfied and hope that the rest of my weight loss journey goes smoothly.

I received my box damaged with several items inedible. I sent a request to have them replaced and to also ship my 10 lb bear that was missing. Within 24 hrs I received a response saying the new shipment will be sent out with a confirmation of the shipment. Very satisfied and happy with the quick turnaround. Thank you!

Very happy my NUMI app is fixed!

I don't think Nutrisystem is a very good diet to go on. The food taste horrible, and I always have to choke it down just to lose weight. Also, I wanted to cancel my plan, but it costs $99 dollars just to cancel this! Why the hell should you pay that much money to stop using Nutrisystem?! That's not straight. I hope you lower the amount you have to pay to stop doing this plan so I can cancel and pay less money. This isn't straight.

I wanted to try one month of food. After finishing the first month, I achieved my goal. I called 12 hours into day 15 to cancel further shipments. I was notified that I would be billed an additional $99.00 for choosing to stop the program. So in total, I'll be paying a total of $474.00 for one month of food. Really, Nutrisystem? This is an outrageous business practice. I strongly suggest that others should stay away from this business. I will never recommend Nutrisystem.

Thank you for contacting me regarding my lack of success on my Nutrisystem program the second time around. I have come to the conclusion that my expectations may have been too high. The first time I had a lot of weight to lose. This time, I didn't. I am going to follow my doctor's advice until the end of the year. If that doesn't work either, I will go back to Nutrisystem again and keep in touch with the counselors on a regular basis. In the meantime, I will adhere to your advice and guidance to help me reach my goal.

So I signed up for this service online. I called to cancel my membership after losing my job. I was told there is a $99 cancel fee before the 3rd month. I never saw anything online describing that the price I paid was for auto shipping. Nowhere did I see any info about the cancel fee. I'm sure it's hidden somewhere on the site. Bait and Switch all I can say. If you think you won't be starving just eating the food you're mistaken. You'll have to add vegetables and other food YOU must buy. So basically you're spending a ton of money for food with high salt content plus buying your own food.

Well I subscribed for one month only and got my food. I learned from them how to control my appetite and eat healthy. I was satisfied till I got an email by the end of the month 7.30 PM informing me that my second order (that I never made) was prepared for dispatch!! I called customer service same time and I've been told it's an AFTER HOUR call, so I had to email customer service using the email provided at their website. Email came back to me as DELIVERABLE email address!!

I think your delay of order site needs much improvement. First, it states that you can delays as much as you like but that is not true. I was told for only 6 months. Second, calendar is behind and only goes 1 month out from current date. How is anyone going to be able to delay within 60 days window? Third, how is it that there is a cancellation fee if I want to cancel my order? Delivery hasn't taken place yet. I would understand that if food was already on its way or if it is past the 14 day trial period. I can get refund for returning food within 14 days if I am dissatisfied. Doesn't make sense. In any case, I will try to speak to someone first but I have had bad experience even then when I am talking to a rep!!!

For the past week or so I have been attempting to add the $39.99 order for Turbo10 shakes to my first order but every time I have tried to place an order I get to the "submit order" page where I enter my CC information and the promotion fails to come up and allow me to take advantage of it. I have been on chat 3 times now and while they have been extremely helpful both times they were not able to solve my problem. This evening the person who was helping me sent me a link and at first it worked but then I noticed that while the shakes had been added the amount for the plan was $50 higher and when I tried to return to chat it had closed down. I then tried to get back on chat but the service was no longer available.

I addressed my concerns with Nutrisystem and they were very prompt in addressing my concerns and making things right.

Nutrisystem refunded my money and I am satisfied.

The Nutrisystem program promised 10lb. loss the first month. I am now in my 4th week and have barely lost 4 lbs. I followed the program to the letter so I suspect that the plan just doesn't work for me. I can live with that, but what I find very objectionable is that when I cancelled, I was told I would have to pay a $99 cancellation fee or buy the next month's food. Somehow when I signed up, I was put on an auto-pay plan. I can't figure out how I would've ordered just a month of food as advertised. I feel this is a unfair business practice.

I went online and went to the chat option to ask if they had a weekly option (instead of monthly). I was told to email them and did that. Had one automated response email. Yeah ok, now have just received another email saying that my emails been passed on, plus all this other spam. My initial and simple question still hasn't been answered.

The tv ad says you get your money back if not satisfied. In the fine print, which they cite, says you must inform them within 14 days of purchase. How can one know if they are satisfied after two weeks? They refuse to give a refund, and they also sent another shipment for $424.00 that I did not know was coming. This company is guilty of false advertising.

I was disappointed to learn that I cannot receive bears. I receive my auto ship thru QVC but enhance that with Ala Carte Frozen orders. It is a real bummer that we as QVC's customers as well cannot participate in the rewards.

I purchase my Nutrisystem boxes on a weekly basis for myself and my husband at my local Walmart. This week we are using the Jumpstart Box. I have tried a different box every week and really like these products. They taste good and are very easy to use for weight loss. I have used 2 days of product from my Jumpstart box and notice that one of the Chocolate sandwich cookies "packaging" is sealed with nothing inside the wrapper. I attempted to take it back to Walmart and they were not able to replace the missing item due to the box being partially eaten. I then called customer service at Nutrisystem and was told that they could not help me due to the Nutrisystem product being purchased at Walmart.

Matthew was very helpful with my questions. Thanks Nutrisystem.

Signed up on 7/27 by a sales call from Nutrisystem. She explained that if I sign up she will give $50 off from first month at total cost of $245 and second month will be same price. I reiterated that if I sign up I will get the same discount on second month as well. She said "yes". After I agreed is when she mentioned about cancellation fee of $99 if I cancel after first month. After about three two weeks on the plan I did lose about 5 pounds. The food that was auto-filled was filled with meal bars. Some are chocolate covered which I did not try as I am not crazy about chocolate.

I lost 50 pounds, and it was the simple and I very seldom felt deprived. I am a walking advertisement.

I inquired about the sodium content of your food items. I am on a restricted sodium diet (for kidney health). Megan ** replied w/ limited info & a link to get more info. The link failed to provide the info I need before further considering an order of Nutrisystem products. Megan also suggested that I check w/ my doctor before going on any diet. This is something I intend to do but the sodium level is of concern & I need to have it in order for my doctor or me to make an informed decision. I replied to Megan ** expressing my need for the detailed sodium count in your products before ordering any products.

The system has been down for 24 hours. I really needed to stay on track and that hasn't happened. I needed to research things on Nutrisystem and that hasn't happened. This is a terrible and expensive service. This would of never happened at weight watchers. I feel that I should be compensated for the inconvenience of my time and my health trying to stay focused.

When ordering online, it is in very small print that you cannot cancel your auto-renew until after at least 2 months meals!!! After beginning the program I decided that it wasn't for me and tried to cancel. I was very adamantly advised that the contract was explained in "Terms and Conditions" and that I agreed to it, so to cancel cost me another $99. THE ABSOLUTE WORST BUSINESS PRACTICE I HAVE EVER DEALT WITH!!! Definitely have no interest in customer service. And, the food terribly processed and is filled with preservatives - certainly not a healthy way to lose weight. I would not recommend to anyone!!!

Initially in panic mode late last night, I felt blindsided by the notice of impending shipment of more Nutrisystem Select for Men. After waiting until morning, I was able to have the shipment delayed until 10/14 by a very pleasant service rep. A follow up "chat" with Kim in customer service, provided me with a transcript of the transaction; I am much relieved! My current health status has been compromised by a recent fall at home. :-() I will have to continue to stagger future shipments in order to keep w/in budget while sharing my Nutrisystem largess with my adult son who recently moved back home as of April 1st! I'm particularly grateful to Michael ** who had guided me through an earlier misunderstanding on my part. He has been great. :-)) My grandpa had the habit of saying, "It's tough to get old"; now I know what he was hinting at as I reach his age!

The program gave me structure... Got me results and taught me balance in my eating habits and food choices/portions. The emails about nutrition are very helpful and appreciated. As far as the meal plans... I liked the new pouch packaging for some of the selections and the menu choices offered variety. I didn't like that the breakfast shakes were no longer automatically included in the meal plans & and I didn't like the new tracker book design... The spiral books opened flat and were just easier to use.

Issue has been resolved and I'm very happy with the quick response from Nutrisystem.

Questions regarding my numi account. The counselors that answered my emails were wonderful and took care of everything in a timely way. Just getting started and very excited! Thank you!

My NuMi journal is not updating info from my Fitbit scale, though it indicates that it is connected. I emailed for help and I was told to disconnect then reconnect the device, and if that didn't work to call. I did that, and it didn't work, so I called. The person I talked to had no idea what to do and was no help whatsoever. Nutrisystem seems to be touting the claim that the NuMi journal syncs with tracking devices and scales. I am very disappointed that there is no tech support to make that a reality, in my case.

Wrote a email this morning about being discouraged. Got a wonderful answer from the email support team. I will also call my counselors to discuss further. Not losing the weight I thought I would. The support team has been very helpful on all of my emails that I have sent. Thank you.

I have been on the program for 2 weeks and it is going okay. Not great loss, but slow and steady. Most of the food is very good. I really have my preferences. They do give the opportunity to get the food you want. It is cheaper than a lot of weight loss programs.

Had to stop this plan. Lost 5 lbs. in one month but had to stop due to price too high for my budget. Food is good but some not i.e. Mushroom risotto. Sorry. Too expensive.

I am a brand new customer, and I really did my homework when it came to purchasing. I read VERY negative reviews and I am so glad I didn't listen to them. I am down 10 lbs in 15 days... YEA 15 days. The food is WAY BETTER than expected. 30 more to go!!!

Slow Weight Lost - Good to use when traveling.

First of all, I want to say, that the customer service rep that answered my emails was fair and did a fine job. I am not dissatisfied with the representative. I am dissatisfied with the program itself. Nutrisystem worked for some extended family members and I was hoping it would work for me too. But the fact that you have no no-soy options is very ridiculous. My doctor says to stay away from soy. When you add the fact that I cannot consume dairy, that eliminates most weight-loss programs, shakes etc. etc. etc. What am I to do? Exercise alone clearly is not helping me as I am still 60 lbs overweight.

They are being very helpful and encouraging.

I have cancelled my Nutrisystem account. Too many foods on the menu do not fit my dietary needs, the selection is filled with high carb foods, which hinder my weight loss.

First let me say that Nutrisystem works, at least for me. I've been on the program for a month and lost 12 pounds so far without many instances of hunger pains. But here are the things you need to be aware of that are not readily known. Depending on your point of view, Nutrisystem is expensive. The program only provides about half the food they want you to eat. You have to buy fruits, vegetables and a lot of stuff they call power foods and smart carbs that will add another couple hundred dollars to your food bill over the cost of the program. Next, I read all the time you don't have to count calories or do portion control. That is not true. All the supplemental food you buy is strictly portion controlled.

Worked well for the first two months then nothing after that.

Your excellent advertising seems to ignore an important category - older folks. I have lost 55 pounds - down from 260 to 205 lbs. My cardiologist was so happy to see that I had taken his advice and achieved a serious weight loss. He said most older people ignore his pleadings. I am 79 1/2 yrs old. Both my doctor and my cardiologist have studied my recent blood work report and cannot believe how positive that report is. The "elderly" - big opportunity!!

I previously used Nutrisystem and lost some weight but was not at all pleased with the taste of a lot of the entrees. Many of them were over spicy and I don't eat that sort of thing. Not that I want bland food either, but some of the spices kinda suck. So I broke the program. I wish to talk with Jane to find out if anything has been done to make things more palatable. Also, since I am a diabetic, I may have been on the wrong program. Please have Jane ** contact me.

Phenomenal support. I've sent texts and emails as well as phone calls. Thanks for continuous support. I'm down 17+ pounds in 5 weeks.

Nutrisystem has not been of help to me. Every time I asked for help, I was told something that was not helpful at all.

My mother and I tried this this past January and it did nothing for us! We ate the recommended foods, which I will say did taste very good, but neither of us lost weight! I lost maybe 3 pounds the whole month and my mom lost around 5. They give a guarantee of 10 pounds, which is a lie.

Disappointment in the program... The menu selections I made were ignored. The last straw was a pleasant conversation with one of your reps and then another disappointment. She promised 3 lunches and 5 dinners. After a week I received 3 lunches. 2 were different than my order, and nothing else. The 5 dinners never arrived. I called and spoke to young lady that couldn't have cared less.

On 6/27 I received an email from "Stefano" assuring me that I would not receive any more emails; another email today. I am not going to chat. I am notifying the FTC, Better Business Bureau, and reporting this harassment on social media so that Nutrisystem cannot ignore requests to unsubscribe.

I unsubscribed from emails, but they keep coming, past the 10 business days. Now they are "unsubscribing" for me. So the process starts all over. I want three free months of kits. :)

Was happy with the program I picked and food I received but had to cancel due to financial difficulties and I'm being charged 99 dollars. I will never use Nutrisystem again in the future!!!

I give them 2 stars because I lost about 6 or 7 lbs the first month - not 10 in a month but I am a realist and know things can be exaggerated in marketing, especially for diet programs. However I did not like the taste of the foods - their meal bars and breakfasts (although quite limited in selection) were palatable - it was the entrees that were bad tasting. Compartmentalizing some components of the meal, for example, separating the rice from the sauces in packaging would prevent an overall marinating of the different items of the meal. IT often looked like I was opening a can of moist dog food, to be honest. The taste was not so good. Everything tasted like everything else. The cheese and chocolate items tasted very fake as well.

Nutrisystem was very helpful with my complaint. I would give them 5 stars.

We ordered online, two one-month supplies (one for me one for my wife). Now we need to buy a bigger home -- would highly suggest you package and ship your product by the week instead of lunches - dinners, etc. We have spent the most part of our morning sorting through and putting together (the best we can) our meals. Reason we bought a month supply -- being seniors and the cost -- and it really works. But we should have stayed with buying week's supply from our local store.

Starting in January 2016, my girlfriend used the program for several months and did not get any results. I paid for her to try the program because she could not at the time. She decided not to do it anymore so we attempted to cancel it, but in February we received another box - which we sent back, asked for a refund-got a refund, and told them to cancel all future orders. In March we received another box - which we sent back, asked for a refund-got a refund, and told them to cancel all future orders. In April we received another box- which we sent back, asked for a refund, and told them to cancel all future orders. She got an email telling us we got a refund. In May we received another box- which we sent back, asked for a refund, and told them to cancel all future orders.

I had an issue with site that I was having trouble resolving on my own, so I emailed. Gabriel ** responded to me within the hour, and again when I had another concern I was again answered within an hour. I'm amazed!! You guys are great and it's so nice to get immediate help.

I just received the first of two shipments and can't wait until the second one comes so I can begin this program. I have tried other programs and have met with poor results. According to everything I see this system can't fail unless I don't follow it. After reading the documents I received with the first shipment, I had a question. I requested an answer to clarify and received an almost immediate response. From everything I am able to ascertain, this is a great organization and I am looking forward to realizing my goals with their help.

Nutrisystem worked for me because the program is easy to follow, the food tastes great, and it gave me the structure I needed to accomplish my weight loss goals. So far I have lost 105 lbs and I feel great! Nutrisystem takes the guess work away; no counting calories, just open the food and enjoy! I was still able to enjoy my favorite foods like pizza, muffins, and popcorn which helped curb cravings. My tips to anyone looking for a program that works is just make the phone call or order online. Nutrisystem will change your life as it did mine. No more excuses, it's time to make yourself a priority!

The fee was refunded to my card.

Had no luck losing weight this time. I was always hungry after dinner. Breakfast, Lunch, went fine. I think I was adding too much vegetables?

The contract, return policy, and the food is absolutely horrible. Try to exchange items for what you want? It is either not in your program or discontinued. Try to cancel your membership? Near impossible task. You will guarantee spend $600++ just beginning the program. The food is disgusting (unless you like canned ravioli, I prefer good quality fresh food). Over priced ** program. Supposed it works for some which is great but the restrictions on this program is unbelievable. Lastly, I need wheat free and dairy free, when I ordered the Vanilla/Chocolate Turbo pack I received all chocolate with meals have wheat and dairy in them. HORRIBLE EXPERIENCE!!!

I always felt like I had willpower, but my portions were out of whack and I slowly but surely constantly gained weight. The regular eating, portion control, and protein and nutritional packed meals on Nutrisystem were absolutely critical for my success. Tracking my food is also very eye opening and motivating for me. Bottom line - it worked. I started at 241 pounds and exceeded my goal of losing 30 pounds. I lost 38 pounds in 5 months, thanks to Nutrisystem!

Resolved with the help of consumeraffairs.com. I have been completely dissatisfied with the company as the customer service was very poor and I ended up getting the order I cancelled over the phone. The whole issue was brought up and explained as my fault, however I delayed the delivery with the automated service. The company claimed no responsibility like it never occurred. Shipped the item back, got my money refunded.

I am so very disappointment. I have tried so hard to do everything right. But haven't lost an ounce. My daughter is the one who recommended Nutrisystem to me. She did very well. I had her and your counselors go over everything I've eaten, and they say I'm doing everything right. But yet I'm not losing. I haven't even lost an ounce. This Friday if I still don't lose anything, I'm sending what's left of my order back. I'm so hurt, and thoroughly disgusted.

I have spent over a thousand dollars on Nutrisystem food and while I've liked the flavors of many of the items, lately quality control has been down with food arriving not expired, but chalky and old (see pic). To add to that, I had MANY food items that QUICKLY expired. For the hundreds of dollars charged each month and the manner of the food, there is no reason for this to suddenly happen. I felt like they had food that was about to expire and they loaded up my orders with them. :(

So far I have lost about 5 pounds and it's not even a week yet. The support you get from Nutrisystem is prompt, clear and helpful for continued participation and encouragement. I had a shipment that partially melted and they are replacing the melted items free. So far it's been great!

Hi, Today I checked my acct and instead of the 300.00 dollars for my second month like the salesperson promised, I was charged 389.00 so I called... 20 mins wait... was told that they charged me again for the turbo shakes (and not at discount price... Full price) that I would have to send it back and wait for a refund. I really trusted the salesman that sold it to me, cause I was concerned that it would only be 300.00. (I never let someone charge my acct but he reassured me! I was disconnected two times, 20 mins on hold to reach each person.)

The company has provided a monetary coupon to my account to substitute alternative products for the unavailable product I preferred to purchase. I view this as a good faith effort on their part to try to make things right. Based on their effort, I now give them a 4 rating.

I called to request a tracker for the Turbo 10 plan and a tracker for the remainder of the month. Matthew ** was extremely helpful and patient.

I needed the strict portion control with the choice of a variety of meals. I tried making portioned meals in advance but that limited my meal choices and became bothersome for me. If one tracks their monthly grocery expenses, including eating out meals, the small additional cost for Nutrisystem more than justifies the results. I feel much healthier. My one suggestion is for NS to publish a "cookbook" using NS meals as the base, adding spices and other ingredients to add even more variety. This would be successful, I believe, especially when ordering NS long term. Nutrisystem could possibly start with the recipes from The Leaf and customer submissions.

When I went on Nutrisystem I was 298 pounds. I now weigh 174. I have maintained my weight for a number of years. I am very conscious of what I eat now. It's a way of life. I have recently retired so I can't afford to stay on Nutrisystem so I try my own methods to maintain my weight. Also far I am doing just that. I love your diet. Especially when I was working. Just prepare and eat. Very easy to stick with it.

My rating would have been 4 or 5 stars prior to my last email but I didn't get a satisfactory answer from counseling except that "foods are reformulated from time to time." Which I understand but that doesn't explain the pizza I got with virtually NOTHING on it. I even sent a pic. Also had 2 days during the last month that I had a sick tummy from eating frozen entrees.... and I can't recall now which ones except one was a egg and sausage muffin thing. Overall, I am satisfied with the program. I am losing weight but if I keep getting sick or keep getting foods that are not what they're suppose to be, my rating will be severely lower.

Customer Service explained that there was a new manufacturer for the products. They offered to replace all with those of our choice without cost or shipping. I found this excellent response to a criticism. I would still like them to change back to the original manufacturer of the pizzas but they did everything possible to resolve the issue.

I have just signed up for this program. So far the customer service has been outstanding, of course I have not tried to cancel anything! LOL! The person on the phone was upfront about the $99 cancellation fee. Have not received my order yet, but hopefully everything will be just as they said. P.S. I did go back to order their shake special after I made my first order, and they honored everything that the first salesmen told me they would (price and shipping). I had not tried the shakes before I ordered the Big Plan, but I had some that I had picked up at Wal-Mart. He said if I tried them and liked them to give them a call and they would send them out at the special price. I was sure the shakes would taste nasty like some other diet ones I have tried, but these chocolate ones were quite tasty. Looking forward to getting this weight off!

Ref my question on why for my 2nd mo of ordering, there were only 24 dinners & lunches offered vs. 28 breakfasts & snacks. The answer was we are encouraged to prep 4 lunch & dinner flex meals. I would prefer having the option to choose until 3-4 mo into the program.

I am on Uniquely Yours since 1/16. I LOVE IT!!! I have lost 60 lbs as of 7/6/16 and look forward to losing more. The food is great, portions are satisfying & this program I feel is better than Weight Watchers or Jenny Craig which I have done both.

You guys are awesome. I had some concerns and wanted to cancel but you offered an awesome solution to my concerns. Thank you, Nutrisystem.

Yes, thank you. I have not received an e-mail in over a week. Thank you for taking care of this matter

The credit did come through and I am happy Nutrisystem valued my business enough to care about keeping me as a customer.

Cancel Service. Had good results. Product is too expensive.

I have talked with many people and emailed many times with no help. I get same thing, "What can we do to help?" I have lost 2 lbs in 3 months. So feel that I should get turbo 10 again free of charge, but no you would be glad to send it for 70 dollars. I have already spent several hundred dollars with no satisfaction. I will not rate because you do not deserve even a 1 star. Thanks for nothing. When I was on in past you all at least tried to help, what has changed... your service or help is terrible.

When I called to cancel my second month with Nutrisystem they informed me that there would be a $99.00 penalty for canceling. I voiced my displeasure at this and at first, they told me it was clearly stated on their website. I went to the contract and in very fine print and in a confusing language it was there. After calling them and telling them what I thought of their deceptive marketing practices they waived the $99.00 which is what I was looking for.

I purchased the NutriSystem and was promised I would lose 10 lbs in the first month. I wanted to lose 20, so I figured two months would have me at my goal weight. I exercised every day - walked 2 to 2 1/2 miles, went to the gym and did a workout tape at home. I followed the program religiously, no alcohol, exercised, ate fresh veggies. I only lost 3 pounds!!! I had terrible stomach pains and was constantly bloated and very uncomfortable. I still have a full box of food that I will not touch. I lost 15 pounds on my own without all the discomfort.

This is the 2nd time I have tried Nutrisystem. The first time, I didn't like many of the items. I followed the plan until all items were gone and ended up gaining weight. This year I had lost 12 lbs on my own and the idea of ramping that up 10 lbs in one month, I decided to try again. My first issue was ordering. I was told a certain price by the customer service person and I pointed out their website showed a different price. I cut and pasted their website price into the chat. Then I was told I'd be getting a $30 discount. It wouldn't go through she said but she'd apply it to my 2nd order (because I did auto delivery). That's right, to get the discount I was told I'd get, I had to place a 2nd order. As for the money back guarantee. Well you have to return the product within weeks of starting the program for the guarantee. I wanted to try the program for the month so I didn't get the money back guarantee.

Quick response, accurate, informative but still would like to see fish on the menu.

You need to make the Nutrisystem app work with the iPad.

Your customer service has a lot to be improved on. The online chat people know nothing and it's frustrating. They are easier to talk to as you aren't on hold for a half hour, but then half the time, they can't help you. Also, you need to quit changing the food. People are paying for this with hard earned money, and you change it and we don't like it and you do nothing about it. This needs to change.

Has gone really well. Very satisfying both in taste and feeling full. Have lost 5# in 3 weeks! Learning to be satisfied by not over eating. Adding healthy toppers like onions to almost everything!!!

I have received a refund for my cancellation fee, and I am satisfied. Thank you so much!

Tried to cancel 3 times. Kept getting orders and getting charged. Trying to quit is nearly impossible. I'm warning you all stay away. Unless you want crappy overpriced food shipped to you even after you cancel. Even dogs won't eat it.

You have a good product, but your plan did not work for my husband and me because we don't want anything to do with how your company does business. We joined and picked the items we knew we would like on your menu. It would have been great. However, a good portion of our delivery was things we did not order, did not like and threw away. When we called, we were told you make substitutes on items you are low on. This results in us paying for things we will not eat. I submit that, when everyone orders your newer and tastier items and you need to get rid of a stockpile of items no one wants, you dump them on your customers by means of "substitution." How stupid do you think people are? No thanks.

I have become disenchanted with Nutrisystem over the past couple of years. I have received moldy food, tasteless food, completely wrong orders, fewer food items for the same price, and packaging that is very difficult to open, as well as misleading information about getting, say, $100 off, which turns out to be $50 with the first order, then $25 with the next 2. I will not be reordering. Apparently, you are to open every package of food you receive in an order to ascertain if the food has problems, which the chocolate donuts did - they were moldy!! - and then make a complaint within 30 days. Otherwise, no replacement or refund. No suggestions were given about where you are supposed to put all the food you have removed from its packaging, or what to store the food items in.

My husband and I use Nutrisystem for a beginning weight loss program for three months and it works. I lost 15 lbs and my husband lost 28 lbs. It is costlier than buying your own food but it does work. Again, we only use it as a jump start to long term weight management.

I have already got 2 people to do this program, it's awesome. Thank you so much. Lost 25 lbs. Feeling great.

I have used Nutrisystem twice with excellent results. I like that I do not have to weigh food or count calories. I would highly recommend their program to anyone in need of weight loss!

Last June I signed up with Nutrisystem. The first month I went with the cheaper dry food plan. I didn't love it, but I lost weight. After 3 months I had lost 24 pounds. I had 30 to go, but I wanted to try to transition. I started using MyFitnessPal, lost ten more pounds and stalled. I want to emphasize that I did not regain any of the weight, I simply hit what seems like an unbreakable plateau. I exercise 4-5 days a week, so my frustration was intense. I decided to go back to Nutrisystem to see if I can wipe out the last 20 pounds. I love the frozen foods. This first week is tough because it is more restrictive, but I know it will work. I am looking forward to the deserts, cinnamon rolls, hamburgers...all of it.

I have asked this co. to stop emailing me. I have unsubscribe through their website yet I must get 20 emails a day from them. I AM NOT INTERESTED!!! Leave me alone.

Thank you for resolving this issue, it restores my confidence in your customer service. I look forward to receiving my Striv band and my future success with Nutrisystem.

I tried Nutrisystem and was very disappointed. Not only was the food subpar they charged me a $99.00 cancellation fee to stop the mediocre food from constantly coming. So the money back guarantee is a total lie. Worst experience I have ever had with a company period.

First let me say, I started 4.5 months ago. I was weighing 210 lbs with 38" pants (a little tight but refused to go up any larger), and am only 5'8". I now am down to 165 lbs and comfortably in 33". All without working out. I read a number of reviews before purchasing Nutrisystem and decided that the good ones outweighed the bad so I gave the men's "Uniquely Yours" plan a try. It's only $2 more a day for a larger selection. The first week was good and bad. I'm a pretty picky eater and on the first month of this plan you do not get to select the meals. The bad part is there were a few things I just could not eat. It was either beans or chili, a food I have never liked and have never found a recipe I could tolerate.

I continue to get daily email to "come back now and save ** $" even though I am signed up for core AND A La Carte! Otherwise I have no complaints. I love the program and have good results.

Hands down this was the worst experience ever. First, the order came and most of the items in the packaging were stale and not worth eating, let alone the $300 spent to start the program. Ok, I admit my fault. I shouldn't have started a fad diet program. The biggest reason I started was for the convenience of food already prepared and easy to take to work. Needless to say, I wasn't satisfied. The portions are tiny. Had I done my research properly, I would have realized that I was going to have to go to the store and buy supplemental items to go along with the advertised breakfast, lunch, and dinner... again my fault. However, I decided this program was not for me after about a month of shocking my body into starvation mode. I lost a total of 2 pounds... probably mostly water weight like most fad diets.

The CS have attitude and are not willing to help. They need to be trained on phone etiquette and how not to mislead their customers. I was told differing stories by two reps. I will NEVER use this company again. Also the vanilla shake is disgusting. $50 to cancel your order is such a scam.

I lost 25 pounds over 3 months by following the Nutrisystem program. I kept it off by occasionally going back to it if I gained a couple pounds. It has almost been one year since I started my weight loss program. I am very pleased with the value. I just wish it was cheaper to get additional meals without auto-delivery. I would like some to assist with keeping the pounds off.

Nutrisystem reached out to me to offer to 8 lost meals and $30 discount for future purchase. When I sent them the list of food, they rejected it because it includes frozen food. After I mentioned that it was not clear on the phone, they then said I can either get all frozen or all non-frozen items because of their system. I don't think it makes sense but I was already going back and forth and decided to let it go. As for $30, it honestly doesn't give me much value either I go with a la carte or monthly plan.

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I hate to say the food was just awful. I think my dog's food made have tasted better. Very very small portions. The breakfast and lunch Bars were so dry but they almost choked me. Would not try again. I have done Nutrisystem and Jenny Craig and Jenny Craig food is way better. I did not lose the weight like they said 10 pounds in your first month too. I lost 6 pounds, I know everyone is different. But seeing how I could barely choke down the meals you would of thought I would of lost more.

THIS is MY PARTING SHOT.

When I started in October 2015, I followed the plan, starting with fast five. Did not lose a pound. Kept going, started walking daily, still only lost maybe 5 pounds the first month. Kept going and only started seeing results late December, after I cut out breakfast, snacks, and desserts. I lost 20 lbs from January through March. Stopped shipments in February and March and just continued low carb/low cal meals and lost 10 lbs. Started again in May and fluctuate from 26 to 30 lbs lost. Overall the program doesn't work for everyone like they lead you to believe. Don't fall for the hype!!

I was very pleased with the Nutrisystem diet. The meals are very good and balanced. In other diets, there is always a slip and if so I tended to not stay with the program. But with Nutrisystem it is totally different. I did not get hungry and always looked forward to a cup of tea and a snack after dinner. I would highly recommend Nutrisystem and looking for a sale to order a la carte items to maintain my weight loss. Thank you.

After writing this review, I finally got my refund.

I ordered a one month supply, and I have to say most things tasted pretty good, considering it's all frozen and dehydrated. After I ordered, I went online to check on reviews and complaints (I know, I know, should have done that first) and found a number of people complaining about cancellation fees, so I called and asked what I would have to do to avoid such a fee if I wanted to cancel in the future. I was told by a cheerful young man that all I had to do was order something else after I received my initial shipment. He even added "All you need to do is order a few shakes." So I placed an order and after I received that I called to cancel, only to find out that they would be charging a cancellation fee anyway because "I took it upon myself to order a la carte" using the wrong portal. Really now, way to alienate your customers! Be warned folks!

I was sent an automated email stating I had two days left to customize my order before it shipped. That night I went online and changed my package and food selection on Nutrisystem's website. About a week later on April 14th, the wrong order was sent to me and was more expensive than what I selected, $364.97 vs $284.99. I called and talked to the customer care rep and she informed me that she was sorry and they would make it right. She sent me an email with a shipping label to return the dry food portion but said they could not accept the frozen portion back. She went on to inform me that due to their mistake, I would receive a FULL REFUND. I was satisfied and together we completed the correct order on the phone and I was then charged for the new, correct order. She sent the shipping label to my email and said that it will take a few days for them to process the refund once they receive the order back.

Nutrisystem went above and beyond to make up for my incident via telephone. It was nice to feel as though they cared for me as a customer.

Several years ago I used Nutrisystem and even though the food was not the best ever it was average to above average. Additionally I did lose weight. This time however it was a much different experience. The food was not eatable! Made me physically ill, and I was told I was to get my money back per their money back guarantee. I did not. I sent the unused food back to their warehouse per their instructions. Nutrisystem claims they cannot find it. I hope they just did not ship the food to another customer. Nutrisystem is not the same company they were when they began. STAY AWAY!!! This has been a nightmare. I feel as if I have been scammed.

I have used Nutrisystem for several years and have always had a nice experience until today. I had my account closed and will no longer use this company. They sent me two orders on the same day (due to auto delivery) and of course billed me for two orders of food. I called to explain that I couldn't pay for both orders in the same month. I talked to two girls and they continued to tell me that Nutrisystem didn't make a mistake. It took talking to a third person before someone seemed to understand the situation. Since the food had arrived at my door it was all my problem to fix.

I chose the Uniquely Yours option. I love to be in control of what I eat so that I can feel satisfied. The options are phenomenal! The hamburgers are juicy, the Salisbury Steak with Mac and cheese is awesome, the Lasagna with Meat Sauce is to die for and the snack (Desert) choices are exceptional! I have noticed more so the inches lost and my clothing fits a lot better. What makes Nutrisystem a success is: You are eating REAL FOOD. You are not depriving yourself of anything! Thanks Marie Osmond! You are the reason I gave Nutrisystem a try.

I have used your system twice with great results as has my wife. This last time though I am not satisfied at all with the changes to my order. I still have 15 pizzas I still have to eat even though I only ordered two and most of my entrees were substituted for items I don't prefer to eat. That is the reason I cancelled my standing order. We have been responsible for at least 20 people joining your program. I can only hope that their experience is a positive one. I will still recommend Nutrisystem because it works, although I will be a little hesitant before I use it again.

I don't EVER write reviews, but I really love this diet and would like others to know it really does work. The food is actually really good. I've only found a few things I don't care for and I wouldn't care for them no matter who made them. I hate Lemon and in the Turbo10 week you have to eat a lemon blueberry bar. It was ok, but if you don't like lemon it doesn't matter how good it is. Lol. The frozen food is quite tasty. I am hungry by snack time but then it's snack time so I get to eat something. Being on a diet is never easy or fun, but really I feel like this is teaching me the proper quantities a meal should be and how to eat smarter calories.

I found I could buy the same food at the local store for several dollars cheaper! Do not fall for their ads! Look for low calorie, low saturated fat content items at your local store and lose weight without the high cost!

I received my box of food. I ripped the tape off the top of the box. Opened the flaps of the box and saw black bugs scampering around. I slammed the lids down and screamed for a repellent. Even though it was for mosquitoes I sprayed it all over the box and inside. My husband and I put the entire box on our deck. It was raining but I had to get this box out of the house. I covered the box entirely to protect it from the rain. When it stopped raining I searched the entire box. I didn't want rip open every food box to see where others were hiding. This was gross enough! I want to hear from you immediately.

You guys need to make sure that people get an email or phone call BEFORE you ship a shipment. You are doing this after the fact... I will never use you guys again. I'm very dissatisfied.

I emailed Nutrisystem and let them know how I really appreciated their response. I am very satisfied and would do business with them in the future.

Thank you Nutrisystem. You have helped me lose 25 lbs. 15 more to go, and I know you'll help me with that too. I love your food.

The taste of some of the food was terrible.

The Diabetic Unique worked for me. I enjoyed the food and my A1C went to 6.6. Lost 28 pounds on the plan!

It definitely works. If you stick to the diet you will lose weight. It's not quick weight loss but it's slow and steady. My complaints so far are orders sometimes take a long time to arrive especially frozen food. Breakfasts are too sweet. I personally don't eat breakfast bars and muffins ever. I prefer savory food so I get a little bored with the savory selections and tend to just get pancakes and turkey egg McMuffin. The Canadian bacon muffin is nasty and rubbery. The omelet is a little sickly. I do not like the food that you add water to and microwave. Very salty. But I have found frozen lunches I like. Ditto for dinners. I have found about 5 that I like. The rest not so much. Same for desserts. Chocolate muffin is good. The rest not so much. But overall I am happy.

I ordered the basic system and have been on it about 3 weeks. My package gave me 2 shakes a day for only 8 days (free shaker not incl) and 3 meals a day. A snack was included for the days after the shakes. I keep reading about 6 meals a day but I didn't receive that much. From the start I was hungry all the time. The diet dropped me down to about 900 calories a day. It took 2 weeks to get use to it. The system works on portion control. As to the diet -- I received mainly pasta and pizza and numerous "protein" bars. For the first week breakfast was a muffin. The packaged meals tasted ok. The shakes didn't!

I am so happy with Nutrisystem. I love the food and I lost weight in the first week but keep put it back on because I want stay on the program like - I sure now I am back on the program. I am doing the right way. I feel good. Check with me again in 2 weeks. I can tell you more. Now I am loses weight now. Lost 4lbs so.

I lost 25 lbs because I stuck to the system religiously.

Diabetic Plan - My Doctor even said it was a good plan. Lost weight, keeping it off. Learned portioned size. Don't need a lot of food to maintain healthy lifestyle. Nutrisystem, hydration, exercise, it all helps to maintain balance.

I bought a months worth of GARBAGE... $350.00. Tried to get my money & they refused. Do not believe the advertising "All smoke & mirrors" & when you want to NOT another months of garbage they will charge you $99.00. Not mail more garbage. They LIE, LIE, LIE.

This diet provides the discipline I need to lose weight. I must mention that you cannot be a fussy eater because some of the foods, the dinners in particular, are really not good tasting. I had the plan where I could choose the food I wanted. I picked 14 different dinner meals that sounded ok. Of these, 2 of the meals I considered, at least for diet food, "good". The breakfast, lunch, and snacks that I chose were good! I'm an old pro at this particular diet so I know what to order. The dinners need improvement! I've lost the majority of weight I've needed to lose so I will continue now on my own following the guidelines I've learned at Nutrisystem. 8 weeks of their food is all I can take! I hope if/when I need this again the price of the frozen food will be less money. It's becoming time to try something new but only if the price comes down. Hope this has been helpful.

Thanks for your response. I appreciate you taking care of this matter and consider it closed. I will tell my friends about how well you handled this issue.

I really enjoyed the food - there were some I just could not eat. I see a lot of people complain about not having sides to go with the meal. All they have to do is think outside the box. I have learned to pick the right veggies to go with the meals I ordered. I even used my mash potatoes with my meal and was able to still lose the weight.

My experience with Nutrisystem: Easy, tasty, satisfying with great results. I give an A+. I don't like to cook but love to eat! Nutrisystem lets me pick what I like. The program is tailor to get me to fabulous. Price is also great. Thanks NS!

I lost 30 pounds in 3 months. It is true, you eat the food and you lose the weight. The food is good and the choices are abundant. It works.

I like the Nutrisystem approach to weight loss. It's easy and the food is good. I like that you can change your order and try different things. I'm never hungry. I eat 6 times a day. I'm losing 2 lbs a week. It might not sound like a lot but it adds up.

I ordered Nutrisystem to help lose that extra weight that comes after the holidays. I have used JC in the past with success but decided to give Nutrisystem a try since they have freezer options now (not all pantry foods with so many preservatives). First of all, I did not ever receive all my items and I can't even tell what is missing. I just know I received a different quantity of each item (not 28 of each). I talked to customer service about my freezer items and missing items and they were very rude and abrupt, so I have no desire to call back.

First off just let me say that I had great success with Nutrisystem. I used the Uniquely Men's program for 2 months and lost 22 lbs. However my issues began once I wanted to cancel future orders. I began with a phone call to Nutrisystem, but after a long period of time on hold I opted to try and solve the issue through their online system. The only option available to me online was to delay the order. Which I did. The system confirmed the delay and I thought everything was great and that I would call again when I had more time to sit on hold. Long story short, Nutrisystem sent out the next order anyways on its previously scheduled date, despite the delay, charging me another $400 for another month of food.

I have not had anything but trouble. On 2/25 my credit card was billed for 284.99 for an order I was told would be for 242.30. I asked for a refund and was told it would be processed immediately. 3 weeks later, when the refund was not yet received I called and cancelled all future orders. On 3/25 my credit card was billed for 266.92. I called and was told the order would not be shipped and a credit would be applied. Because of my previous experience I called customer service and they said there was no record of my credit card being billed, even after I sent a copy of the credit card statement by fax. I have had to file a complaint with the state Attorney General to try to get my money back.

This started out very exciting from the first shipment, to the first phone call, but ended quickly. As second phone call looking for support was so scripted thought I was talking to machine. No interest or help or suggestions from counselor. Even with the expression of leaving, no encouragement to stay, find the problem, fix it. Not once did any one ask why I left or call to come back fixing the problem. NO SUPPORT FROM YOU. VERY DISAPPOINTING. REALIZE NOT MOVIE OR SPORTS STAR. Never been a customer that no one cares about and account actually discarded. Don't want to be part of phony organization.

WOW! So I read the reviews on this website and thought I wanted to make my own assumption. The customer service was disgusting. I said that me and my fiance would like to lose weight but the 700 dollars a month would be a little much. I told the man I was speaking with I had some allergies. He actually said "Sorry but we can't accommodate you" and stopped talking to me. Like "You won't be a customer so bye bye." My fiance might still have been able to do the program but clearly they didn't want my business.

Unfortunately, I will never do business with a company that makes it difficult to cancel an order. It was NOT made clear upon purchase online that auto delivery is a requirement for the discount. When going through the process to cancel, I was advised I would need to pay a $99 penalty for canceling due to my signing up for an auto-delivery plan. When the Nutrisystem agent walked me through an online mock order, the amount I paid was clearly shown, but the price was crossed out. Very "shady" and misleading. If my credit card is charged the $99.00 that the agent said yesterday would happen, I will dispute their business practice up to and including contacting the Better Business Bureau, my credit card company and attorney general. It would be very unfortunate if Nutrisystem does not make this right.