Nutrisystem Reviews

I just paid for my second order within the past two months. I received an e-mail today that implies that this is my first order, when it's not. It's the second order, and I see that I'm getting all these unnecessary booklets again with this order. Waste of paper and money. Anyway, make this second order that hasn't arrived yet my final. I cannot believe this company doesn't have customer service agents who answer e-mails in a timely manner or when/if they finally do, they answer way after the fact with content that doesn't even correspond with the e-mails I send! Then when I try to respond to the e-mail from this bogus counselor support, I get an immediate notification that this isn't really a communication mode.

Try to cancel my AutoShip for over an hour. The first time I asked for a call back and when the person called back they said they couldn't help me somebody else had to do it. They told me that person would be on the line shortly to help cancel my order. They never came on. I waited another 12 minutes. Cancel the damn thing now. I'm contacting Better Business. This is unconscionable. I intended to order a la carte but this terrible service has made me decide I want nothing more to do with you. Cancel the ** order. I shouldn't have to spend hours on the phone to no avail. You people suck the high heavens. This is no way to treat a customer. I will be posting to social media. I expect a call back that you have canceled this ** order without me having to spend more time on the phone. Thank you. I will be calling Better Business Bureau.

I made my 1st order by phone and was not told that I would be on auto order. When I tried to place my 2nd order by phone I was told that I was on auto order. When I heard the price of the 2nd order, I cancelled it to learn that I would be charged $99. I did not access your website so did not see any mention of auto order and I was not told of this when I placed my 1st phone order so I do not think I should be charged $99. You have no record of me signing up for this.

Beware the sugar alcohols. I forgot what they can do to your digestive system. They cause extreme diarrhea and gas. Can be embarrassing, depending on where you are. Ex., Costco, in line at the pharmacy. Lol I had Nutrisystem send me a list of their foods that have it. Anything white or dark chocolate is used. Even their meatloaf dinner.

Your company provide good food and will help you to lose weight. If you follows the instruction I were on the system but left due to I did not have the money. Down the road I hope to get back on the system. I wish it was some way I could come back today.

I had been struggling to lose weight but could not stick with plans to eat healthier. I had used Nutrisystem in the past and was successful, so I decided I would try it again. I started Nutrisystem on Nov. 16, 2016, I know, right before Thanksgiving and Christmas; but I was ready and I needed to do it. My goal was to lose 26 pounds. By the end of January I had reached my goal and was very happy with the results. The food was good and it kept me satisfied. Now just trying to maintain and keep the weight off.

On the buy one get one free email, price changed from 40.77 on 4 items to 50.97 after I did PayPal. The shipping changed from free to 11.99 after I did PayPal. Asked several times...chat, email etc...was told it was shipping. It was the items and shipping!! Both prices changed once I did PayPal and it logged me into the site! So I won't order anything more!

So I decided to leap into Nutrisystem. I saw it on TV and with the busy lifestyle I have it looked perfect. I also came across the weekends on your own plan. So I called so I can set something up like that. The consultant was very nice. I told her a budget range I was looking to be and she went to work. She did all a la carte items. She got it right to where I wanted and I was super excited. Come Monday I never received an email confirmation and I thought that was odd. So I called and it took awhile to find my order but the lady did. Once I was able to see my order I found another thing wrong. When the lady did my first order she picked everything for me. There were meals she ordered for me I would not of ordered for myself and I became frustrated because the lady said at this point nothing can be done because it was already processed. She said I would have to call back once I received my food.

Yesterday I completed day 2 of the Homestyle 5 day box. Not only was I physically sick after eating the BBQ Seasoned Chicken but I spent most of the night in the bathroom with a dreadful stomach upset. Yes I lost 1 lb but a very unpleasant way to do it. It is too late after you have purchased the box that you realize there is far too much roughage, etc. for stomachs that are not used to all that type of diet.

I subscribed to Nutrisystem hoping to get started before holidays. It took a week to ship it. Many meals were just granola bars which don't qualify as a "meal". When I tried to cancel, they said they'd charge me $99 unless I returned the box of unused meals for a refund. So I sent the box back and tracked it to make sure it arrived. They said 7-14 business days for the refund. After 16 business days I called again. They had just started working on it and said it would take another 3-5 days. They seem very disorganized, difficult to work with, slow to respond to customers, and half the "meals" are just little snack bars. Very disappointed with this company after all the money they spend on advertising. They should save some of the money and provide food and better service.

Please send me a record book for women as soon as possible. I have had to make three long phone calls about this so far without success! I did download the instruction part, but carting that information around is ridiculous.

Needed counseling. I spoke with Sarah to get advice on how to maintain once you've reached your goal. She was extremely helpful and sent some information to my email. She was patient, informative and professional. I think Nutrisystem is a great plan and the people are wonderful.

I called the Customer Service number and after trying to explain to the CSR for 20 minutes what I was seeing regarding a pricing difference in a program between what was displayed on the web and what it was trying to charge me when I tried to purchase it. The CSR "attempted" to forward me to someone who should be able to assist me but I was forwarded to a dead extension. So, I emailed the Customer Support people. I got a called message (twice) saying my request was being forwarded to someone who could assist me. The last time I heard from anyone was over 20 days ago. I guess they aren't interested in any new customers.

I'm writing this review because I'm so pleased with Nutrisystem. I've had a steady weight loss for 5 months, which included all the heavy-eating, November-December holidays! Weight loss can be much more difficult at my age (let's just say I'm retired!). First off, the people who work the phones are compassionate, helpful and knowledgeable. Most have been on the program or at least tried the food. And they are always very kind. The steady weight loss I've had so far has been easy to obtain. I'm really never hungry. And best of all, I've lost my cravings for sweets, breads and other foods of that nature. But I still can eat the yummy desserts and snacks they make! I just don't crave that food anymore. Amazing!

I just started Nutrisystem diet two weeks ago. I got my self stable order very fast. A week later they sent out my frozen order. FedEx emailed me as soon as they delivered it to my front porch but when I looked nothing was there. I called FedEx and filed a claim but it has been five days and still no package. I emailed Nutrisystem customer service because I was not going to have enough food to last me until my auto shipment at the end of the month. I was just trying to figure out what I should do. I didn't expect the next part but they emailed me saying they were re-sending my frozen shipment again at no charge! I was very surprised at this. To accept responsibility for something that was out of their control is amazing. This is a great company and they really want their customers to succeed! I will be telling all my friends and family about my experience.

My order had an item missing and a soup that broke open. I waited online for over 2 hours to get assistance. I had 2 people answer and confirm my phone number before I was disconnected. I would think they would call me back, but nooo. On the 3rd person, I asked her to call me back if we got disconnected, and she said she would, but we didn't get disconnected, she handled the problem.

I had to move for 4 months for work. At this apartment, I have had numerous things stolen from me (Amazon packages, Nutrisystem etc.). I called and told the representative what had happened and they were nothing but helpful and reshipped my stolen food right away. I really appreciated the courteous and quick help. Thank you!

I recently signed up for Nutrisystem and placed my order. Everything arrived promptly & in fairly good condition. Unfortunately my husband very suddenly and unexpectedly passed away and I decided I just can't focus on weight loss right now so I called to close my account. After explaining why I wanted to close the account the representative put me on hold for a moment. When she returned she informed me there is a $99.00 charge for closing the account! Told her that's just what I need while paying funeral expenses! Don't remember seeing anything about that when I ordered. Nevertheless, buyer beware! Should you have to opt out quickly you will pay for it!!

Pulled-pork and chicken bbq does not look good like to photographs and it has a very strong hickory smoky taste (too much smoky seasoning). I have noticed that there is a lot of soy in everything and soy is very bad for thyroid. Which is why some people have a harder time losing the weight. However, I do enjoy most of the entrees and snacks. Thank you so very much.

After trying Nutrisystem for a month I decided to cancel because most of the foods are ghastly and so full of preservatives. I did not realize I signed up for autoship and they said there is an automatic fee of $99 if you don't receive your second shipment. They claim they disclosed this but it must have been in very tiny print if they did at all. This is clearly intended to be hidden from the consumer. Shame on you Nutrisystem for your poor treatment of customers who have clearly paid for their food and don't want anymore!

When I purchased the first month I was unaware that it was an ongoing plan and definitely was not made aware that there would be a $98 penalty for canceling. Was only informed that to cancel I had to call 877-338-****. I called and was informed to read the fine print and would be charged $98 if I canceled. I read the fine print and found out that the diet is not suitable for persons suffering from Chronic Kidney Disease. I have CKD. I had asked my doctor and he had not read the fine print either and told me it was OK to go on the diet. Now I'm stuck between paying $98 for nothing or paying $350 for something that will harm me.

I am very disappointed with Nutrisystem. I am a senior on a fixed income. 600.00 later which I am still paying for monthly. I had placed an order. Two months later I did not lose lbs or inches like Marie advertises. The shakes etc. 13 lbs. etc. I followed everything that I was supposed to even exercised. The reason I did not send anything back was because I wanted to give it a chance but that did not happen. Please send a refund. Received an email from an Allison ** to contact you. Thank you.

I had several questions about my Uniquely Yours Plan. I got all of my questions answered perfectly! The counselor was so helpful and very kind. I like how specific she was about the answers that she gave me. I got confused by the Turbo Take-Off and how everything worked, especially the bars and shakes. But she helped me get everything resolved!

Talked with Bernadette and she was most helpful and supportive. Got a lot of tips for a vacation we have planned in the future in addition to the forthcoming copy of the Eating Out Guide. So far, we have found Nutrisystem to be a top notch organization and are happy to recommend to friends and family.

Bernadette helped me. She was very knowledgeable and upbeat. She explained what I need to do to get off on the right foot. I'm really glad I called because I wasn't eating all the foods I was supposed to eat.

The food wasn't bad, and the selection was decent. Problem was the issue of bloating the food caused. I gained a half a pound in the first two weeks. After reading reviews from others, this is nothing new. I would guess it is some additive that I can't tolerate or am allergic to. My issue was when I had to cancel the diet plan. The woman on the phone refused to simply cancel and be done. I can't even recall how many times I had to repeat "No" before it sunk in that I simply was done. I understand the sales aspect of it, but that was way beyond acceptable. The woman became extremely rude and argumentative. I have never actually had to raise my voice in a situation like this but there was simply no other way.

I called today to change up or cancel my plan and your rude and ignorant operator made my decision for me... He was rude and I won't be talked to like that. Anyone that ever ask me will be told how Nutrisystem sucks and is all about the $$$.

I am currently between jobs right now, so I suspended my auto ship until February 28th (so I thought). On day when I happened to check my e-mail, I noticed a e-mail from Nutrisystem stating that $283.45 will be taken out of my account for a shipment that will be arriving soon. I called immediately. The girl stated that I was down for February 1st and that they cannot refund me my money. I then asked to speak with a supervisor and she stated that she would just tell me the same thing. I asked again. She put me on hold and came back and said that she spoke with a supervisor and are going to review my recorded phone call and see what date was said and would call me back within 24-48 hours. Still never got to speak with a supervisor!

I called and cancelled within my 2 week period, received an email that I was cancelled but nothing about my refund or return of nonconsumed product. Please send refund back to my credit card as promised!

Amazing customer service. Every time I have any questions right away I get response and encouragement and this the only plan that's working for me. I tried lots of plans and this the one that's magic and the customer support it makes it even more better and easy for me. Thank you for all your help. Y'all rock.

Was very much excited to start the Nutrisystem plan. Wanted to put an end to years of struggle for weight loss. Finally received the food, tasted it and was completely disgusted by it. The food was so inedible that after a single spoonful the food ends up in the garbage. Called to cancel the order and to find out they will charge me an additional 99$ for cancellation. What a RIP OFF!

I love Nutrisystem and what it has done for me and my family. However, due to my work, I was told that I would have to leave to China for a year on short notice. When I called to try to cancel my order, I was told that I couldn't, that I should have read the fine print! This is unacceptable! How could the providers of such a fantastic product not be flexible in the least in understanding that I hold no control over the decisions my job made. I am incredibly disappointed and now I have spent all this money on food that I want but can't take with me to China!

I had a problem with Numi adding in veggie counts. No one seemed to listen until I sent screen captures. THEN the NUMI techies got to work, sent a message I would be starting over but wouldn't lose data, and I did, and that is exactly what happened. All is well. And even more has been fixed that I didn't even realize WAS a problem. I now have power fuels and smart carbs listed in my menu plan for the day. Veggies tally up properly. And I finally feel I understand my program. Thanks. Following my plan is so much easier.

Hi. I had been on Nutrisystem for years! Lost my weight and maintained the loss! BUT the food began to have no flavor or taste when ordering. I would ask about the changes to the food quality and no one ever had any good answers. For years the quality was great!!! Do not know why the change but it was too much for me.

Brian was polite and very encouraging. I told him I emptied the Turbo Takeoff box for my first week and didn't know what was in it. He sent me an email of the list of foods. He answered all my questions. After thanking me for calling he asked me to call counseling at the end of my first week to let them know how it's going. I'm excited to get started!!

Bernadette was the most caring, supportive, enthusiast, helpful counselor! I wish Sarah, my daughter, could have spoken with her personally. I will encourage her to call in the future. I have great expectations for this plan.

You have a great program & products but your people on the phones do not know the details of the promotions. I had to talk to 4 different people to finally find someone that stumbled through the special. Not professional! My next suggestion is to put a program for seniors to easily follow to maintain their weight, build back digestive health or add to their needs. They all have blood work that shows the lows & highs! You could get SSA to fund the program!? Thank you.

I have contacted Nutrisystem about 4 times in reference to a big mistake made by Nutrisystem. I specifically called and ordered the Lean 13 program. Just because one person checked the wrong box, they are basically calling me a liar and saying the person that took my order was entirely correct. The ONLY reason I started with Nutrisystem was to get the Lean 13 program. I probably have seen it advertised about one hundred times on TV and that was what I kept requesting with the service rep.

Their frozen & packaged lunches & dinners are terrible. The packaged lunches & dinners were tasteless! It was very much like eating baby food on a piece of cardboard. I canceled my order after only 3 days & returned the unrefrigerated portion to get a full refund! I prefer eating real healthy food. I will reduce my own calorie intake to fit my needs.

With my purchase there was free bars and shakes promised to try - 7 of each. It was in my cart and stated is for ANY new 28 day program. I contacted customer support and received this message - "After reviewing your account, I see that you are enrolled in our transition Dinners On Your Own Program. The 7 Turbo Shakes and 7 NutriCrush Bars are only included for free with our 28 day programs - either the Basic, Core or Uniquely Yours. We apologize for any misunderstanding!" I feel this is a false advertisement when nowhere does it state this and was in fact in my cart as I have a screen shot capturing it. I am exceptionally disappointed in the handling of a new customer account in this fashion.

First of all the program is easy. Food is terrible and expensive! Please buy healthy choice meals at your grocery as they are better portions and quality and same fat and calorie content. Also, they will do everything they can to keep you buying. If you cancel they whack you with a $95 fee... FIGHT IT... AGAIN WATCH OUT. THEY WILL RIP YOU WHENEVER THEY CAN.

The extra bars and shakes states with any four week plan and does not state there are exclusions or restrictions. Thus, my original inquiry as to why they were not added to my order. Your reply was that the dinners my way did not count, although no statement on your website to that effect.

My Nutrisystem experience started with false advertising. The site advertised "Free bars and shakes with any 4-week plan, first order only." When I contacted Customer Service about the bars and shakes that were missing from my order, I was told the offer applied only to 28-day plans, not 20-day plans. My plan is a 4-week plan but only five days a week. I went back and forth with a customer service rep with no satisfaction. I now believe their intent was to only offer the free items with 28-day plans but that is CLEARLY not how it was advertised! I sent the customer service rep pictures of how it was advertised (ANY 4-week plan) and copies of my invoice, describing my plan as a 4-week plan. I asked the rep to show me where the offer stated it was valid on 28-day plans but he failed to do so.

I thought I would try NutriSystem and began my journey with Uniquely Yours. I could not eat these meals and found them to be disgusting. I proceed to cancel my order only to be charged a $99 cancel fee. Ridiculous! Had the food been somewhat tasty, I wouldn't have cancelled. I'm tired of everyone having a "hook". I feel that I should not be bound by any "contractual obligations" as Nutrisystem is not - I was told that the food was delicious and yet, finding it bordering on repulsive, the only thing I can do is cancel which still benefited Nutrisystem.

This is my first month on Nutrisystem and I am already annoyed, disappointed and would never recommend to a friend. For those of you considering this weight-loss program (specifically Uniquely Yours), please keep this mind - You will pay over $300 for a 4-week program and receive: 18 dinners, 18 lunches, 21 breakfast, 21 snacks. That is not a 4-week program. What they don't tell you (until after you pay) is that they send you a week's worth of food to help boost your weight loss.

I notified customer service that I had a problem with a package leaking. Within 24 hours, customer service contacted me with a resolution - a replacement meal will be sent with my next shipment. Thank you.

Everything is resolved.

I signed up for a 4-week Meal Plan package with Nutrisystem. The Meal Plan requires 3 meals and 2 snacks per day. That comes out to 56 snacks over a 28-day period but the package only includes 28 snacks. You are required to make or purchase the other 28 snacks (a $67 addition). And the Meal Plan also gives you four "flex days" where they short you 8 meals. They justify this by saying they want you to practice making your own lunch and dinner "so you know how" to do this once you stop the program. Seriously? I already know how to cook. I purchased a 4-week meal plan, not cooking lessons. These absent meals are valued at approximately $33. Added to the $67 of missing snacks, it costs an additional $100 if you want a "true" 4-week meal plan. When I called to inquire, it's basically... so sad, too bad. I resent being mislead. Very much.

I called to ask about the contents of the Turbo 10 box. Tasha was so kind and helpful, and e-mailed me my 7-day meal plan immediately. I also had a question about how to fit in 4 servings of vegetables. She was very helpful with her suggestions.

I really was looking forward to trying out this system, but after reviewing most of the reviews, it seems like this company is not consistent with their products and that when a problem does occur, it is very difficult to reach someone who is willing to help. Not sure if I want to go through with this system.

I wish you and your online counselors were in sync with each other. When I received the first email telling me how much email volume you were experiencing I contacted a counselor in online chat. His advice was no vegetables and stick with 1000 calories, never stating that there was an order I needed to be following while yours is 850 plus 4 cups raw or 2 cups cooked vegetables. Now who should I believe since week 1 was supposed to be my boot camp?

Awesome! Very kind and more than acceptable resolution.

Ordered a la carte on 12/29/16 but never arrived. Called customer service on around 01/19/17. Asked for replacement which I already received now BUT she put me on UNAUTHORIZED automatic delivery! During the conversation with her, she KEPT telling me that my next order would be shipped... and I TOLD her I did NOT have any other order but she didnt listen. She kept talking and repeating and I got to the point that I was finally mad at her. I didnt realize she put me on automatic delivery until few days ago. So, here I am, I cancelled my Nutrisystem & subscription. This company is getting worse. Delay shipment by using fedex smartpost & worst customer service (I have been a customer for maybe 5 years). BEWARE.

Nutrisystem is excellent and was the reason I was able to meet my weight loss goal. The only reason I don't give it 5 stars is that I wished they found some way of having a completely contained system. You still had to buy your own vegetables, for instance, and sometimes as a result, when I was lazy or for some other reason didn't buy some of my own food. I would become hungry later and fall off the diet.

I did not agree to an auto-renewal plan - you guarantee weight loss in one month but only allow cancellation in 14 days - this is false representation. I want to ensure that the charges placed on my Amex card on 1/25/17 are removed. I did not agree to a reorder and my order was canceled on 1/25/17 - do not ship that second order as I know I have at least 24 hours to advise you of that and I have. Further, the $99 cancel fee is wrong and unjust and I will absolutely take this to BBB and I am so upset; I would gladly spend that money on a lawyer - I have all of my conversation with your staff documented and I have the advertisement. At no time was I effectively advised of Terms and Conditions that spoke to this auto-renewal process.

My HORRIBLE experience involved innocently placing an order to try the product and all of a sudden was locked into an autoship program. When I tried to call and cancel after receiving an email saying I had signed up for an autoship program, I was severely BULLIED and yelled at and was told that I could not cancel my order. I am a senior citizen and this was PURE ABUSE to be yelled at by a man over the phone and BULLIED that I just needed to try the first month and if I try to cancel they will charge me another $100 to my credit card. I ACTUALLY STARTED HAVING CHEST PAINS AND HAD TO HANG UP THE PHONE. I genuinely thought I was having a heart attack. This was elder abuse of a senior citizen. That man should be fired.

I do not have a Nutrisystem Program. I am very dissatisfied because I have been on Nutrisystem for over a week now and have gained two lbs. I am eating every two to three hours and it seems it is not working.

Very disappointed to have just received notification. It took one week for my frozen order to be sent out today. I feel if you're motivated to make a change and pick Nutrisystem over all other the other choices it shouldn't take 10 days to begin (most entrees selected were frozen). Thanks.

I have been on the plan for 2 weeks now. I really like the taste of the food and I am losing weight, but the sugar substitute in many of the items is creating terrible stomach issues. I now have the list of the main offending products and I will avoid them, but it is very disappointing that I have to do this. I wish these products would have a more natural sweetener like Stevia which does not usually cause problems. It is not good that I have to limit the selection so much due to this problem.

I owe you a GIGANTIC apology. I just realized this morning that the big box of dry goods that you sent me had a second level where I did find all the items that I thought were missing from my order. I am now completely satisfied. Please accept my apology.

I've sent in numerous request to be removed from all emailing spam. This company refuses to remove my email address. When I file a complaint, the email response was 7-10 days my email will be removed!!! Are you kidding me??? Remove my email.

Buyer beware. First of all, when I received the food I was surprised when it looks exactly like Chef Boyardee and powdered mac and cheese. It's gross processed food. Then, when I tried to cancel 2nd month (was willing to finish first month), I was told of $99 fee. Didn't see that fine print. Luckily I was 13 days into the 14 day trial period. So now I have to package everything up and ship back, minus $20 shipping fee (which also is clear as mud in terms and conditions) for refund. Why wouldn't they want to keep my $250, have me keep the food, and just not force me to do a second month or pay $100? Now they lose $250 instead of just $100.

I tried to cancel this program to find out that if I do so you will charge me $99.00 to discontinue your program. I don't have the $99.00 so actually I have to stay on this program. I find this a bad way to do business.

Very disappointed with my first order. Not sure if I will cancel the next one. Trying to give you all a fair chance but I have now had 3 problems with my very first order and am not too happy. Didn't receive my order for 13 & 15 days, my email inquiry had no response for 4+ days and I was sent food I cannot eat in the turbo pack which means I had to go and purchase additional food. Due to the lateness of my order I will now have 2.5 weeks worth of food leftover when my next order arrives.

I am unhappy that I received the wrong order with someone's personal information in the box. Where did my information get sent? I have never received the welcome kit except as an email download. How convenient is it to have a nearly 1 inch stack of papers to leaf through. Not much value for $376.00. So far nothing is as advertised.

My experience with Nutrisystem was horrible. My order was done to the wrong address 2 times. I called those people and continue email confirmation to the wrong address. I selected online my food and I got a "customized food" order confirmation with things that I hate to eat. Very motivating to my diet. Then, when you cancel this junk weight loss program you pay a cancellation fee of $99. Why is that? Because people see the junk food a bunch of bar and Cheerios for more than $300. And of course you have to order 2 months or decide to pay $99 cancellation fee. Go away of those thieves.

Returned order- I don't know my order number, but I have sent it back to Nutrisystem's to the address where it came from. Now Nutrisystem's is no longer authorized to send me food or charge to my credit card. What I need is the Nutrisystem to egg knowledge this. If Nutrisystem's is not able to do this we will let the law decide what to do.

I've been trying to cancel my participation in your program since the first of the week (Monday). I am still getting the run around on being contacted. I want it stopped and am now waiting for a call back.

I have enjoyed the foods. I would prefer not having the sweets as my breakfast. The foods are great tasting but I am not found of sweets at breakfast. I will be contacting you. Thank you!!

Nutrisystem shipped one month supply of food to the wrong address and charged my account. I repeatedly called to inform them that it was going to the wrong address and each time the customer service agent acted as if this was new information. Each time I tried to contact customer service it took an average of 30 minutes to actually get a person on the line.

You have an excellent product and plan that works. But you demean your company by charging an undisclosed fee of $99 for cancellation from the program. Because of your underhanded practice, I will not be a repeat customer. In addition, I have asked American Express to dispute the charge.

Please read letter I sent in. I was calling to help a member and counsel support specialist Matt (Saturday morning) and then specialist Stephanie in the afternoon very helpful. It was nice to restore my faith in people who care and do their job and then some. Not there just to get paid. Nutrisystem is a class company. Representatives Matt & Stephanie do you proud. Thanks. (I am a member too.)

I placed a combined frozen and ready-to-go order with Nutrisystems on January 6, 2016. My order was shipped and received just a couple of days later - no problem. But I still haven't seen my frozen order, as of today (1/17). An email to their Customer Service dept gets me a form letter response suggesting that a rain storm in the Sparks, Nevada area has slowed things down. But no word on when they'll ship the order. The previous frozen order I placed with them arrived as a thawed-out mushy mess - had to throw it all out. Here we go again?

It took 5 days for your help dept to get back to me. Then the email did not answer my question but was told to contact another department. Horrible customer service. Extremely disappointed in your company.

The person I spoke to the second time deleted all the extra accounts I had unmistakably set up causing my real account to not be seen by me. She deleted them then stayed on the phone to make sure it worked. Very patient.

Although Nutrisystem did send the missing items at a later date I feel it was a waste of my money to not be able to do the diet as prescribed.

I received frozen food package without meal planner and help guides. I called and was told that they would follow by Saturday 1/14/17. I did not receive as promised. I called Sunday 1/15/17 and was told there was no record of my previous call and there was no order coming with my meal planner information. Agent e-mailed copies and I had to copy (48 pages) from computer. I did not copy "eating out" 100 pages. I have had my food over a week and been unable to use. Both calls to your 1-800 showed confusion about my order. I had to explain that I have 30 day plan. I have not broken down my food count to make sure I have all. The first call person told me that I have more meals (not frozen) coming with my planner information. The second call person said that I am only missing Planner information that all my food was sent frozen. I am not sure that I have received all or will receive all. Very disappointed and confused client.

I am not happy. I tried to order something Yesterday, and was told to call back today. But I DID not get the same person. And when I asked for free shipping, I was told, after I gave my card, that I had to spend $100. And when I said would add something to my order, I was told it was too late. I am not happy.

I wish to cancel my subscription but did not have time to wait on hold for 10 minutes (per the recording) to speak with a rep. Also, when I have called before to cancel, the rep talk me into continuing another month, or postponing my order "till after the holidays" (which I did in Dec). So I emailed my request to cancel, and the email reply said I needed to call the number that makes me wait 10+ minutes! Your program is fine and I enjoyed the food for the first couple months. But then I got kind of bored with pre-packaged food and prefer to make my own. I lost a few pounds the first month, but the food was so good, I found myself eating two snacks at once! My problem is my mindset, and NO program is going to work for me until I deal with the stress that is causing my comfort-feeding. So, PLEASE CANCEL my subscription without making me call in to accomplish that! If I MUST call in to cancel, that is the reason for my 3 stars rather than 4.

I had emailed the counseling department regarding breastfeeding while on Nutrisystem. The member who responded to my email inquiry was very in-depth and informative. I appreciated the lengthy response versus a short response.

Counselors are all great. I have been on program seven months and doing well. Lost 25lbs. Still waiting for my next shipment. Still hasn't been shipped. Out of food. Counselors are very helpful. Hard to talk to a real person when you have a problem with a shipment. All you get is a recording.

Feel all challenge/contest should be set up to accommodate all customers. We all buy the product and work hard at losing weight and need the incentive. You are only targeting the group that have cell phones. No cell phone - no rewards.

I was loving the Uniquely Yours plan until my last package came with moldy food. I called to cancel and was put on hold so I pushed the button to get a callback, and when they called back I got hung up on. I have called several times since and been put on hold and transferred around, never getting anything accomplished. I also tried the chat option and was told that in order to cancel that I had to call. When it was time for my next auto ship of Uniquely Yours, I switched to an a la carte subscription in order to avoid $350 charge for food I didn't want since I had still been unsuccessful in canceling.

I'm embarrassed to say that I have a doctoral degree and I find this program too confusing to follow. I have spoken with counselors twice to try and understand what I'm supposed to be doing but it's not helping. I think the problem is that there are all these special names for things such as "snack", "powerfuel", "smartcarb", "turbo", "lean", "nutricrush", etc etc. and some of them mean the same thing. I'm sure it's a great program and I have several friends who have lost weight using Nutrisystem. I had very high hopes but I think I am going to make myself worse not better by not understanding what I'm doing.

I placed an order and it was very late to receive. When I compared what I got, buying direct from their website and the prices for the same product at Walmart. Walmart is cheaper by more than 50%. Besides, you think you are buying ONE time. But, somehow, they will charge your credit card next month and send you products you don't want. If you like their products, Try to buy it somewhere else. It is much cheaper.

I signed up 48 hours ago, and then a trip came up, so my intention was to delay the start. But I was told by an online agent that that was impossible. I would need to cancel, which I tried to do - calling the number I was given. First time I hung up after 15 minutes. Second time I hung up after 5. Third time I tried a different number selection - the one to sign up - funny it was answered immediately. The agent I spoke to became aggressive when I said I wanted to cancel and that within the terms and conditions this was perfectly legitimate. I was told that was impossible and not allowed, and she put me back on hold for around 9 minutes!

I still had to call to cancel, which is ridiculous. The person on phone tried to get me to talk to a counselor and didn't seem to understand that I simply wanted to cancel as the food didn't agree with me. Took over 10 minutes to get this done - silly process but finally, my program is canceled.

Misleading - One month only includes 25 days of lunches and dinners, not 28. Nowhere is this shown on the website until you're ready to check out. Also, the phone or chat wait time for customer service is a nightmare.

I am a vegetarian and am not especially fond of chocolate, so I ordered my turbo take off and next 21 days of meals with customer service. She was amazing. I asked for email understanding and phone help when I move to day 8 thru 21 on smart carbs and powerfuels. Both the phone and email help was really appreciated.

First of all the website had no place to put the code for a savings so I called them. They answered right away. Great! The salesperson said they get the complaint a lot about the website. He processed my order quickly but got my city wrong on the order. When I received the email confirmation I noticed this. So I call again and because they already have my money they put me in a hold loop from hell. Funny how that works. So while I'm on hold I decided to try the chat support on the website. That was zero help. After ten minutes of delays with a guy (Jack) that seemed to be asleep, he explained that I needed to call customer service. Great!

I have tried this plan before, it really works. The only problem I have is the food has high sodium. I have a high blood pressure and take medication. If the chooses can have less sodium it would be great. Thank you.

My money was supposed to be put back in my account within 2-5 days after cancellation. It's past that time and it was easy for you to draw an additional $99.00 out of my account. My rent is drawn from that account and I will be overdrawn if the money you are holding is not put back!!

I'm a APN and the direction are terrible. Impossible to understand. I ordered in middle of December and still have not received entire plan. New message arriving Tuesday. One male counselor was helpful. I would not recommend dealing with this company.

I have received the food but the directions for the program are difficult to obtain and understand. I see Turbo and Lean 13 and don't understand which is which. The website is all about sales not direction. Chat was less than helpful. I did not receive an accurate chart for the first week. I hope the diet works better than the support.

I have called and waited on hold 4 for over 30 minutes at a time. EVERY time your sales rep comes on the line and tries to talk me into staying and when I finally get him to understand that I do not want to continue they are rude and transfer me to voicemail. I want to cancel plain and simple. If I do not get a response in the next 48 hours I will file for fraud with my bank, and file a claim with the BBB.

I was very impressed and pleased with the young lady that helped me with my order for January 2017. I've experienced financial problems, and you were nice enough to give me $50.00 discount. She went through and helped me to get one week of the Turbo Trim program along with my regular order. She even emails me the choice of foods for the first week with the shakes & bars. The call was over 30 mins, and she was never in a hurry. Excellent employee. :-)

During 2016 I lost 50 pounds using Nutrisystem. My goal was to lose the weight by my 65th birthday. I started at 270 pounds and hit my goal of 220 in seven months, 7 weeks ahead of schedule. I tried a variety of the foods and settled on the frozen as my favorites. It was easy to stick with the plan because I enjoyed the food and I selected all my food at the beginning of each day. All I changed was the food I ate and the portions. I found the program affordable because it was near to what I was paying monthly for food already. I truly enjoy the "New Me."

Wow, Nutrisystem has changed in the last decade or two! I love the food, the Leaf is fun to read and has some tips I actually didn't know about, and I'm so happy with the help I got from Thomas when I called counseling to learn how to do my flex days! Now I just have one question: if I'm feeling like I might go on a midnight eating binge, is there anyone I can contact for a word of encouragement?

I called yesterday and asked for a call back, no one ever returned my call. I then emailed asking how I can cancel. I received an email back on how to DELAY it? That is not what I asked. Finally a 3rd time I got Rachel today who I would give five stars, but the hoops I had to go through I do not feel are good service up to getting a hold of her.

I'm not sure if you are open to ideas from your subscribers/clients, but it would be extremely helpful if your IT programmers could somehow create a sorting tool so that users could click on a button or tool bar to automatically alphabetize the food items that they have created in their "customized" food listing. It is very cumbersome and time consuming to find specially created food items as the list grows larger when they cannot be sorted. Just a suggestion, but would appreciate your consideration for enhancing this feature. Thank you.

What an amazing program! I lost 30 pounds in three months and it was super easy. Nutrisystem taught me how to eat the right foods with the right portion size. It's been a year and a half and I've kept all the weight off. I have more energy than I ever imagined and I feel super happy and confident in my own skin. I was very skeptical when I first started the program, but I began using the Fast5 and lost 4.5 pounds of the very first week. That is what gave me the motivation to keep going, and after a month I lost a little over 10 pounds. I no longer cringe when walking past a mirror. Stop trying to reinvent the wheel and diet on your own. Nutrisystem has its own team of nutritional experts that created a program to lose weight effectively. Thank you Nutrisystem for an amazing product that works the very first time.

Just wanted to say it's very annoying how there is only a number on the website for you to call and not an email address to converse over. I hate calling people and it's much easier for me to communicate via emails.

I ordered the Uniquely Yours Plan and found the food to be overpriced and did not lose but a couple of pounds over a 27 day period. I got much better results by simply eating soup for lunch when not using the NutriSystem product. I received an email thanking me for my auto-delivery reorder. I immediately cancelled the order with much difficulty. I was told by phone after terrible effort to reach a live person that I would be charged $99 cancellation fee or I could order $99 worth of terrible food. What a ripoff. I have been unable to alert PayPal to prevent them allowing the charge for cancellation. Despite what some, probably NutriSystem employees, have said it does not show on the website when you go through the order process that a cancellation fee will be charged. I would recommend to anyone to not fool with this company. Deceptive and unethical business practices was what I experienced.

Do not believe their claims of offering counseling for certain plans. I have the Uniquely Yours Plan and asked probably the most basic and common question about sugar cravings. Their reply was, "We don't sell anything for sugar cravings and eat the snacks we provide you timely." That was the end of the advice.

I am trying to be fair! The selections I received were disappointing. I got way too many bars. Bars for breakfast, bars for lunch. I don't like bars at all of any kind. The snacks are bars too. The dinners are better. How can I change this? I was never given an opportunity to pick what I wanted.

I have been a long time user of Nutrisystem and value the consistency of the diet especially being prediabetic. I need that consistency and in the past it has paid off with decreased cholesterol levels and blood sugar. I paid good money for it so I can eat the food "every day". I have had some life events that led me off the diet and I have recently in the last couple of months restarted, only to find that you have removed four of my lunches and dinner. I truly am disappointed and upset about this. I did not purchase this plan to have an option to cook on my own. Not until at least I've lost all my weight that is.

I needed to delay my next automatic delivery because of impending surgery and rehab, and I just could not get to the appropriate screen. I emailed Nutrisystem and... Yeah, Yeah... they got the job done for me in just a few hours. Thank you so much for easing my mind.

I have looked into Nutrisystem for a while now and recently decided it was time to take the plunge and get signed up. I called into customer service to find out more about the program. Spoke with John and was very satisfied with the level of customer service. He walked me through all of the programs until we found one that would be a right fit for me and even helped me customize all my meals. I am excited for what's to come with my weight loss journey through Nutrisystem. Thanks John!

I eat healthy already so when I got NutriSystem to lose it did not work. I called to try to cancel after 30 days and they told me I would have a penalty fee if I canceled, said nothing about their "guarantee." Not until I saw their commercials later did I realize I had that card to play. If you are already eating clean only order if you need to gain 10. I feel cheated and completely disappointed, I know better... Why did I fall for this gimmick?

Thank you for asking me for my suggestions. Being on Nutrisystem made a difference in my life. One of your email I did respond to and wanted to come back to the program. Customer service did not know what I was talking about, took my phone # and said someone would call me back, no one called me back.

I have used Nutrisystem before with great results and recommended it to my friends. This time I was doing very well but was going away for a short period of time. I did not want to reorder right away since delivery was a problem. I was told that I had signed up for auto delivery. In order to stop I had to pay $100 ridiculous!!! I cancelled, paid the $100 and you lost me as a customer!!! If you want to get me back you should refund my $100 and never charge that to me again. I have a few homes and travel quite a bit. Auto delivery is not something that works for me. I am very dissatisfied.

I emailed on 12/27 with a request to delay my shipment 2 weeks. While I attempted to stay on program fully the past 2 weeks, it was a challenge. I still have so much food and this gives me time to get BACK on program prior to next arrival. I hear back within a day, from the counseling team, who just went ahead and took care of my request and sent the email saying they did so. I appreciate the quick response AND willingness to help with my request. Happy holidays and a wonderful and blessed New Year to all!

Second time on Nutrisystem and it get better each time. Changed jobs and decrease in exercise and food consumption put an extra 5 inches and 25 LBs on me. Started up with delicious meals that didn't leave me starved and three weeks into it, I've lost 14 LBS and 3 inches off my waist. Feeling healthy again!

I am new to Nutrisystem. Have been curious about this plan for years and finally took the plunge primarily due to the fact I need to lose weight before an important doctor's appointment in 3 months and also due to the sale they are having right now (I did save close to 200.00 for joining). The first shipment took me by surprise. It's a ton of food and I was thinking, "how am I gonna get through all this food?" But the food is surprisingly good and the snacks (which are plentiful) I do enjoy. Now the complaints. It's what they don't tell you. They don't tell you that your next shipment is an ADDITIONAL 300/bucks. I assumed since I only ordered and paid for one month. That one month was all I was going to get until I ordered more. NO. That is not how it worked. Now when I cancelled the next order, it cost me 99.00 TO CANCEL NEXT MONTH'S ORDER... 99.00 DOLLARS! I essentially paid 99.00 dollars for nothing, NOTHING.

Husband and I have been ordering product since August. My order had long dark strands of hair scattered throughout it – not very appetizing. Following month product was auto-shipped without reminder email. I canceled my auto-delivery and subscription 10/19/16. Returned the product they auto-delivered and received a refund but was shorted $39.99. Called 11/12. Was told refund would be applied 7 to 10 days. Called again 12/12/16 since refund never was applied. Was told refund was being processed, would be applied 3 to 5 days. 12/19/16 still no refund. Called again. Was told it was processed but delay could be my bank. Refund request was sent to financial dept but I was not permitted to talk to anyone in that dept. Also was told they could not tell me anything about the notes in system and they could not explain why I had not received the refund in November. As of today - no refund.

On December 22, 2016, I placed my second order for my meal plan. I did this before I ran out of food, however as of today I haven't received my food! I called Nutrisystems, to ask where my food was. I was told it was STILL being assembled and I would receive it within 4 to 10 days! I also mentioned for a second time, that my frozen food, on the first order was received about three to four days after the non frozen food. All the ice was melted and the fudge bars made a mess out of everything! I was told I am sorry! No offer to replace them, and again I was told I was sorry! I was hoping to remain a customer of yours for at least six months, but your service is terrible, and this will be the last order from me. I am disgusted with your methods of customer service.

The counselors at Nutrisystem are always so helpful and friendly. She answered all my questions on getting off Nutrisystem and planning meals on my own and where to find some of the breakfast bars and muffins.

I called to quit all future orders. I am in treatment, cannot take. I ordered once, called, was told I needed two orders before I could quit? I did that with second order. Please no more orders sent to me! I did lose 2 lbs. in 6 weeks, no more.

We all know what it takes to lose weight but also know it is not easy to do, with Nutrisystem it is. Portion controlled good tasting meals and your willingness to lose the weight. Nutrisystem helps with all three. Nutrisystem just doesn't take your money ship you food, they give you the tools to lose the weight.

The website is not clear about what one is signing up for, and I signed up for the free carb counter, not the food program. So, I sent an email and got a FAST reply that was so straight forward, professional and polite - wow. You are to be commended. Usually at that juncture online commerce uses the chance for a cheap upsell that is like an argument, but you did not. Kudos.

Beware, you cannot quit these guys without a lot of hassle. I tried to quit their auto-delivery program online and wasn't allowed to. Instead I was given a phone number to call. I got passed around a couple times until I got to the guy that tries to talk you into staying. So on 12/8/2016 I told him I wanted to quit. I didn't want anymore deliveries and to remove my credit card information from their system. I told him when I signed up I used a fake phone number because I didn't want any calls but yet my home phone is being blown up by you guys. I gave him both those numbers and told him to be 100% sure I wouldn't get anymore deliveries to my name or my address. He guaranteed I would not. Even gave me a confirmation number.

I have asked you for close to 90 days now to please unsubscribe me. I click unsubscribe in the emails that you send me and it brings me to a page that I uncheck all the boxes and then I submit and it says that I am unsubscribed but it could take blank time for this to go through. Well don't you think that 90 days is enough time? I have forwarded the emails to your customer service people and they tell me they can't find my account but they see that you sent me an email. I send them information with the headers. I forward them the email and still I get their canned response from their training manual or maybe someone else is sending this to you will know it is you and I've asked you to unsubscribe me daily. Sometimes you even send me two or three emails. Would you please look into this and have someone contact me? Unsubscribe means stop sending me the emails.

I cooked a lunch meal in my microwave. I followed the instructions to remove the metal top and replace the plastic top. While microwaving I heard a loud pop. The turntable was melted and the center of the glass liner had cracked. The turntable will cost $60 to replace, and the glass liner will cost $100. There were no warnings that this would happen. The directions said the container was safe to use. What can I do?

I lost 40 pounds with Nutrisystem. The program is very easy to follow and Nutrisystem makes it incredibly easy to succeed with different alternatives on how to log your meals. Nutrisystem taught me and helped me get used to manage eating small meals throughout the day.

Nutrisystem will send you meals without any warning. I have delayed shipments for the four months I bought meals from them. Previously they were understanding and rescheduled without any problems. I just received a $375 shipment of frozen and dry food today that I did not approve. When I got the ship notice, (always a grace period included) I was going to delay the shipment, like I had previously done, but I got no notice. They just decided to ship without prior notice.

Nutrisystem couldn't have been lovelier. Upon receipt of my note, their excellent customer service shipped a replacement package, and gifted a very generous credit towards my next order.

I incorporated the suggestions of the counselor but I started on the Nutrisystem 11/23/16 and I am the same weight, in fact, 1/2 lb more on 12/14/16. I would like to know my status as far as the next month as I was told I had to stay on for 2 months and the next order would be without the additional shakes.

Lost all the weight I gained over the past 30 years in 6 months. Back to my 10th grade weight. I have found a new lease on life. I now have the energy and desire to work out. Thank you Nutrisystem! If you need a new spokesperson, I am available.

STAY AWAY!!! Horrible company!!! HORRIBLE CUSTOMER SERVICE!!! I subscribed to Nutrisystem when they had a sale. Less than a month later they billed my bank card $300 for food I never picked and refused to refund the money even though the package had not yet left their facility. Their user agreement says they will email you to let you know then Customer Service tells me it's only a "courtesy" and they do not need to send it. They acknowledged that they didn't! The package had not even left their warehouse! And they still refused to refund it. Saying I had to send it back? This was so deceptive and wrong. As a company this is completely predatory.

I have been on Nutrisystem for 3 months and have lost 20 lbs with no struggle. I get to eat 6 times a day which seems like a lot in comparison to the two meals I used to eat! The food is actually very good in comparison to other similar diets and great for busy people on the go! I travel a lot for business and have saved money by not stopping at convenience stores or fast food restaurants because I can easily pre-plan. So anyone who is fussing about it being "so expensive" I have to disagree, because I SAVE money by not going out to eat any more! In addition, the diet that my personal trainer tried to put me on seemed impossible. All I could eat was chicken and vegetables which was BLAND and boring. To say you can never have sugar again...no way. It's not livable.

As a customer I sincerely appreciate the Customer Resolution team working with me on a resolution to my concern. I am not just giving 5 stars now because I got my way. I am giving 5 stars, because sometimes things happen in business. They made it right. I would have done exactly what they told me to do when I contacted them in the first place, glad someone else stepped in to help!

I have been using Nutrisystem for over a year. I have lost the weight I wanted to and I am on maintenance. I had an issue with one of the items and with one email to customer service. They have offered to send a replacement. Thanks for the great service and responding almost immediately.

I call and told someone about the order being, hot and no ice. I have called several times about this issue. When I first called you were going to replace the melted food with replacement. Now that time has gone and I have nothing, except the new order coming in which is my 2nd month. I'd like a refund or food replacement for the error of your group not putting enough ice for the shipment, and letting the food melt. Please contact me at my email and let me know what you plan on doing so I can plan my diet.

My husband and I decided to place an a la carte order and when it arrived we realized that two items were unaccounted for. Before I even got an email from Allison ** saying a replacement was on its way... I received a shipping notice letting me know that the replacement order had processed. I really appreciate your making things right so quickly and painlessly. The real issue was never that we were "missing snacks" but that an item that had been paid for was not received and I appreciate that at no point did the transaction/interaction make me feel like a fat person complaining about missing food. Fat shaming is real and pervasive. And sadly it is something that becomes internalized and creeps into your psyche. I thank you from the bottom of my heart for the upbeat, encouraging and all around positive experience my husband and I have had so far. It's the best experience we have had on our weight loss journey.

It feels like the counselor on the phone was quick to provide suggestions and answers. I did not get a sense that the counselor took time to get to know who I was and what I was like. It felt like any other customer service where the answers are provided and that's all. I am used to having the counselor who took time to get to know me to customize the answers that will fit my needs. This call was quite disappointing. I don't think it's this particular person, though. But this was my first call, so I might be wrong.

I ordered Nutrisystem with a Groupon last night. Great deal, very excited to try it. I went through the process of a standard order assuming I would be able to see food before order was placed. Maybe I would upgrade from standard or favorites? There is no chance to review food choices before order is placed. I immediately sent two different emails which resulted in responses saying thanks for the email and "I will get to you soon." I had to call this morning, they had to cancel my entire order and asked me to call back tomorrow for a new order # and then I can place my order again?

I ordered one month of food from Nutrisystem. I chose my plan for which one price was offered. I happened upon an email from Nutrisystem in my spam that said my automatic delivery would be sent soon. I had no idea I was "signed up" for this . I did not want auto delivery. When rechecking the website I saw it was very easy not to realize you were doing that, it's purposely unclear and I feel deceitful. When I called customer service I was told I would have to pay $99 to cancel the order, I was incensed, supposedly that was somewhere in fine print. So now I have to pay for an order I didn't even place. To make matters worse the customer service rep was extremely rude and argumentative. He tried to tell me it was clear from the website. I am an intelligent person... and this was NOT CLEAR.

I asked if I could drink Lifewater while on Nutrisystem. They replied the next day with a very good explanation. And if anyone else wants to know, need to check the flavor, mine has 0 calories so can drink.

I love Nutrisystem so much but I am unable to afford it anymore. I wish that I could stay with it but I can't. I lost 100 pounds off of it. I would tell anybody to use it because it worked for me. Nutrisystem saved my life. I weighed 300 pounds, I lost 100 pounds off of Nutrisystem. Thank you Nutrisystem for my life back.

I would like to change my plan to the one without dinners. I want the frozen foods. Thank you for having this option. I am somewhat handicapped and love having the food here at home, but I like having my dinner with my family. The frozen foods are especially tasty.

Thank you for your assistance in the resolution of this matter. All has been resolved there are no pending issues. Thank you again for your help!

Whenever a company won't let you cancel online and forces you to call, you can be guaranteed that they're out to try and hard sell you on staying and make canceling as difficult as possible. It's a shady practice that should be discouraged. The same goes for chargebacks on cancellations - I was charged $99.00 for canceling my subscription today.

Just a review of the misleading chat help and how Nutrisystem auto-delivery works: I just wanted to try the product for one month. I used the chat feature to have them walk me through the order process and I was adamant that I only wanted to try it one month. I just followed (like a sheep apparently) the chat helper's instructions and signed up, got the product, etc. I lost 1 lb so far after 3 weeks of following the program to a T. I don't have any medical or metabolic issues. It just didn't work for me.

I needed to ship a return back to you whereby I paid an extra $20 to get an email that had a FedEx label. I applied the label and sent it back to Nutrisystem. About a week later, I received the package back on my porch! I went through a full day of trying to go from a Fedex drop off point to drop off point, all of these places gave me the run around about not being able to find out why this happened to me (I carried the 23lb box ea time). Finally, I end up at the local Fedex ground shipping location and got through to the manager there who fixed the problem. Then on top of all that, I see that Nutrisystem did NOT give me the proper refund for return of the order! I am NOT a happy camper.

I had unexpected difficulty finding the right place to sign up for a NuMi account after recently becoming a new customer of Nutrisystem. In spite of my profile being entered into Nutrisystem, I had to fill it all in again, enter my user ID and Password (blind) and made a number of mistakes which required re-entry (3x) of most data. There are existing programs that can be used that do not irritate your customers so much as this one which did not meet my expectations.

The food that I ordered was good with the exception of the breakfast item, the cinnamon roll. All of the cinnamon rolls that came with my order were stale. The taste was good but the rolls were hard and the icing was dried up. I am commenting on this item because other than that, I enjoyed the entrees and because I know you value feedback.

Becky told me NuMi was down and I could get help tomorrow. She asked me if there was anything else. She sounded like she really cared. We talked a minute and she volunteered to send me a carb list. Thank you.

Eat the Nutrisystem foods person time (breakfast, lunch, dinner). Don't even eat the snacks. Eat salad with each meal except breakfast. Drink water and unsweet iced tea constantly. At breakfast drink 1 cup coffee with sugar free, fat free French Vanilla Creme. Lost nothing, but gained 2 lbs in one month. You guys are sending me another month the order and charging me. Explain excessively for it because you told me I'm committed to 2 months on your program. I'd rather not, but have no choice, so will try another month.

Nutrisystem responded very quickly to my concerns. The $99 fee for canceling after the first month was refunded and the issue resolved. This does show me that Nutrisystem is a reputable company that is sensitive about customer concerns. Thank you!

I received an email today stating that Nutrisystem was about to ship me a second order. I never gave my consent for a second order. After I called customer service to cancel, the agent was less than helpful and informed me that my order will be canceled but I would received a $99 cancellation fee. This was after I had told her I dissatisfied with the product and that was why I was canceling. She told me there wasn't anything she could do about it because I'm "outside of my 14 day satisfaction."

Two reps that I chatted with were unable to give clear and concise instructions about how to change my plan. When I sent an e-mail to customer service, they responded with a three sentence instruction that enabled me to accomplish my goal with one phone call. Thank you customer service.

I did receive a prompt response as to where my order is which is great... I'm kind of wondering though why I received some items I didn't think that I ordered in the dry food of which I'm not to fond of... I really only like the frozen foods. I received some smoked hamburger patties that I don't remember ordering, and I don't care for the cranberry cookies or whatever they are. I really only like the big oatmeal cookie. Other than that I would like to lose more weight weekly also. Just saying.

The person I spoke with was very nice and helpful. He gave me several suggestions that I think will help me a lot to reach my goal of lowering my glucose level and weight. Thanks for having such knowledgeable and helpful people.

Very happy with the speed, detail, and honesty of the response to my question. Somewhat disappointed with the impersonal nature of the response from "The Nutrisystem Counseling Team." While I was on the Medifast program, all responses to my questions were from a named person; so, this just seemed quite impersonal and detached.

Things have gone very well! I have lost 10 pounds without any problems and without ever being hungry! I am supposed to be receiving another box in November. I am hoping you can include a copy of the Eating Out guide because my husband doesn't want me to print out the whole thing that you sent me by e-mail (thanks for sending it anyway!). Thank you for always answering my questions quickly! I have been the same weight forever so losing these 10 pounds is wonderful!

As usual I called nutrisystem and she was very helpful. NOT ONLY SHE FIXED MY PROBLEM OF THE WRONG BEAR SENT SHE HELPED ME WITH MY PROBLEM OF MAINTAINING MY GOAL. I was still losing weight instead of maintaining my weight. She gave me great advice. I hope to be able to talk to her again. Love Nutrisystem.

Very expensive (over $300 for 28 days of meals, not including the fresh produce you'll buy), punitive cancellation fee of $99 before you even get to try it, and worst of all, the food is very poor. Trying to hide chemical flavors with too much spice, overly processed and downright nasty sometimes. Many entrees I basically took a bite, grimaced, and threw it out. The shakes are good. The breakfast bars are fine. The lunch entrees and the dinner entrees are quite distasteful. I'd be better off making a homemade soup with fresh veggies, eating fruit, and losing weight with better nutrition and food value... not to mention saving several hundred dollars. This is a plan for someone who normally eats a lot of processed food and frozen foods and is used to the cardboard flavor, strange texture, and chemical overload. I can't believe that if you ate three or four weeks of this food, you would still retain your health.

I called today to clarify the last details related to the order mixup (Gluten allergy - problems with turbo ten box - canceling program). She explained that I must have hit a glitch in the initial ordering system, as ordering should have had certain traits that would have alerted me & stopped me from ordering. I didn't catch her name, but the support analyst was very friendly & helpful. Her honesty & professionalism was wonderful. If all of your analysts are like her, you are lucky.

I'm a new customer. Becky was the counselor who assisted me. I loved that she hummed to fill the empty time while we waited for things to pull up. She assisted me to select items that would avoid my allergies. She was great. Thank you.

I've followed plan accurately. Day 20 & lost one pound!! Too many carbs and sodium in the food which can be why. Also many food items tasted freezer burned and I threw them away. I didn't put in freezer so am guessing I was sent returns from other customers!! Not happy and a waste of money!

I sent a question just 24 hours I signed up for the program. I have not even had time to receive my food yet but I received a quick and helpful response and assistance. Thank you so very much!! I am really looking forward to finally being successful on my weight loss journey.

Nutrisystem was a total waste of money for me. I didn't lose 10 pounds or 5 inches in the first month or the second month or even the third month. I have stopped the program and wouldn't recommend it to anyone. The frozen foods were very good and the desserts were excellent as well but the program did not work.

I don't believe in diet systems, but I needed a quick structured weight loss program for the short-term and the four-week program from Nutrisystem seemed (seemed being the key word) like a good choice. I was hesitant about the food quality and so I should have - it's awful. My frozen food wasn't frozen and now I can't eat it. But I still wanted to give the four week program a shot using the dry food. I called to cancel the prior to my four weeks being up (after all, it's supposed to be a FOUR WEEK PROGRAM), but they said they're going to charge me $120 for cancelling. How do you charge a fee for cancelling a service you are no longer interested in? There isn't a contract. I paid for my 4 weeks - and it was NOT a small amount of money. And the service provided to me was poor, as well as the customer service.

They resolved my challenge satisfactorily. Thank you!

When I received my start up packet it did not include daily tracker and dining out. I called and it took 2 weeks for me to receive only the daily tracker. Again it did not include the dining out. I still have not receive my dining out packet and was assured it will be arriving soon. I was told by the counselor that on October 28th we would pay for our next order but to my surprise the amount was taken out of my checking account today. I have had a lot of apologies but still mixed messages are not acceptable. As of today I have put my program on hold because I'm not sure I want to continue on with my experience.

Nutrisystem heard my complaint and went out of their way to really fix this problem. The food I could not eat was replaced with food I could eat, plus some. I now feel much better about my relationship with them! I'm almost one month into the diet and find it very easy to follow. I find it helps with cravings, tastes good--and I'm eating a lot more vegetables than usual. The only problem I had was with this customer service issue, and in the end, I definitely felt like I was heard and the mistake was fixed. Thank you!