Nutrisystem Reviews

Sorry, didn’t realize this was a public forum when I wrote the above or I wouldn’t have written it. I’ve been doing well on Nutrisystem and it’s working for me. Lost 23 lbs in 12 weeks. The food is tasty and the people on the phone are encouraging. Looking forward to my next bear!

Nutrisystem works. I've lost over 70 lbs since January. Problem is... a couple of months or so ago they changed shipping services from UPS to FedEx. I've had problems ever since. I've lost my frozen food twice now because FedEx can't get it to me with any kind of predictability. And... if FedEx doesn't feel like making the effort then they just drop it off at the post office where it may set for a day or two before anybody realized that it is there. Great went to terrible just like that. I'm recommending to all of my friends and family to avoid Nutrisystem like the plague until they can correct their issues. Doesn't sound like they are interested in doing that. Terrible business decision.

Ive struggled with losing weight for a number of years. I looked at several diet systems but finally settled on trying Nutrisystem because it seemed to be the closest to what would fit me. I stuck to the plan for 16 weeks and only "cheated" once or twice. However, even when I cheated I kept Nutrisystem in mind and made better choices. I lost 38 lbs by the end of those 16 weeks and have lost another 10 or 12 on my own so far. On Feb 27, 2017 I wore sz 16/18 pants and today I wear sz 8/10!!! That's smaller than when I met my husband 17 years ago!! Im aiming to be down to 160 by Christmas or at least by my 1 yr Nutrisystem Anniversary on Feb 27, 2018! I couldn't have gotten this far without your system and councilors! Thank you!!

I called Nutrisystem to cancel my plan. The rep was very polite and took my cancellation request. I asked to have my confirmation emailed to me. Everything went smoothly. To my surprise I came home today to a soaking wet package from Nutrisystem with my dry food. I immediately called Nutrisystem and they told me that I am responsible for the wet package. I am responsible, not FedEx. I personally called FedEx and they are picking up the package tomorrow. Nutrisystem then told me that my frozen food delivery would be tomorrow. I told them that I had cancelled my plan. They told me I hadn't cancelled in time.

I was upset that I had not received 3 Nutribears that I had earned from my weight loss. However, once I reached out to the counseling support, they were extremely helpful and are sending me my missing bears. Thank you so much Nutrisystem.

They auto ship at a higher rate and charge you for free items you get as a gift in initial order. Be very careful to read the fine print!!!! They will not work with you when your auto shipment you don't want arrives early. The portions are so small it's no wonder you lose weight. You basically walk around hungry all the time. Just eat your regular diet but cut portion size to feed a 2 year old and results should compare. I am not a happy customer. Make sure you go on their website to check everything. Otherwise their emails may go right to the junk folder and you too can wind up spending 325.98 for a new month!

I must return the ENTIRE ORDER. I just arrived home from Colon surgery and under the care of several MDs. Nothing has been opened but I need new packaging materials. I made this request before entering hospital, with no results. Pls help me to get a full refund. Thanks. Otherwise, I will contact my credit card customer service.

Was not clear on the difference between the core and basic. After talking with a representative at Nutrisystem I cleared some things, Gabriel at extension ** help me understand the difference. He advised that I would receive a coupon for my time and being disappointed. Had a good conversation. Appreciate his help. It’s a little confusing to the consumer like me who has use Nutrisystem on and off since 2008, I have always lost weight with Nutrisystem, very good product but some of the food I don’t care for. I wish you had the option on the basic and the core to swap out food but I understand policy a new procedures. I look forward to losing more weight.

I went online and customized my second order. I did save the changes, and I was surprised when I got the exact same order in the mail as my first one. I did speak to someone but I am very unhappy that I am required to pay the return shipping on these items that I did not order. I would like a refund for that, and I am going to consider stopping Nutrisystem after this. This is the second time I have tried it. I stopped the first time because the food was not good - this was about 7 years ago. The food has improved, I am just not happy with your computer system or return policy.

Your business methods will eventually catch up with you, and then, you will be paying the price for stealing from your customers. Enjoy the free $125.00 you just stole from me, your program sucks and so does that crap you call food! Discount Ha!

I have no problem with most of counselors, but customer service never notified me, until I called two weeks after, that my second payment was marked "no such acct"... I happened to call two weeks later with a question and make another order... My card had been changed, broken and new card relayed different exp. date. Also when I explained to several counselors the high sodium was causing me no loss of wt. no tell me, until Jordan, today that there were low or no sodium choices. I believe I mentioned this to at least two other counselors.

I am very disappointed and frustrated that I DID NOT receive my booklet in my order. I took everything out, not there. Makes me wonder what else is missing. I will be doing an audit to see if anything else is missing. I requested it be sent to me. This is a major mistake with your packing department! This woman tried to help but I found it confusing. I still don't know what the shakes are for because she didn't tell me. THIS SCORE IS FOR YOUR PACKING DEPARTMENT.

Nutrisystem responded to my complaint, and has offered to refund my $125 cancellation fee.

The professionalism and expertise of the program and the quick response to questions and concerns by the counseling team is impeccable! Thank you! I look forward to losing more weight in this program.

I didn’t read the fine print! I have been billed for 2 orders I didn’t want and have unsuccessfully been able to cancel! I am 80 years old. You have taken advantage of me. I have been treated badly by two of your support team. Never again!

I contacted Nutrisystem to advise that I could not eat the food. It made me ill. I spoke with a guy who assured me he would handle the refund. I've contacted them 2 more times and weeks later I have no resolution. Next step is legal action. They are not standing behind their guarantee.

After my posting on Consumer Affairs, Nutrisystem contacted me and resolved my issue with them. I will probably be a customer again on terms and timing which are agreeable with my own schedule. I have lost weight, so that is a positive.

I received my Turbo Take off food and so far the food is really good. The Nutrisystem Consumer Experience team reached out to me to follow up and make sure I received my shipment and to answer any questions that I had.

I expected dry cardboard flavored food but was so pleasantly surprised. The food (at least what I ordered) was delicious! The chocolate muffins, A+, Pasta Items A++. Unfortunately, it wasn't agreeing with my body so I had to stop the program. Customer Service provided me with a full refund, no hassles. My experience with Nutrisystem has been a great one!

I opened a package of golden pound cake and found maggot all through the package. It was so bad that the cake was all brown. Now I reluctant to open anything because it was so disgusting it freaked me out. I'm normally not a squeamish person but when I think about it I get the chills.

On my recent ala carte order I ordered a 30 pack of dark chocolate sea salt nut bars because they were on sale. I've eaten several but they've each been hard as rocks. I'm afraid I'll break a tooth on them. Customer service said I have to pay $19+ to ship them back for a replacement!! So much for a sale!

Although the food was good, the customer service was terrible. It took twice for me to call and speak to someone about changing my plan and it was still incorrect. The last, third, conversation with a representative was very upsetting. The frozen order that I did not place was shipped and mailed to me and I was charged for it, even though the order was as a result of the second rep's doing. I was informed by the third rep that there are no refunds on the frozen orders, so I cancelled all future orders and will no longer do business with NutriSystem, nor will my mother or brother.

Stephanie was very knowledgeable and helpful with all my questions. I feel confident I can move forward with smarter choices combining Nutrisystem and the groceries I need to purchase. The four categories made more sense after speaking with Stephanie. I'm on the road a lot with my job and the suggestions Stephanie made will be invaluable. Thank you!

I placed an order with Nutrisystem and a partial order was shipped. I've tried on numerous occasions to rectify the situation but to no avail. I was overcharged approximately $135.00 as I wasn't given the 50% coupon off my order and to add insult to injury, I did not receive my entire order. I called customer service 6 times today, count them folks SIX (6) TIMES today and finally had the issue resolved by a Joe ** from the Pennsylvania office. Thank you sir. TO NUTRISYSTEM… DOING BUSINESS SHOULDN'T BE SO DIFFICULT.

The website advertises $11.99/Day = $335.72 for 4 weeks (28 Days). Due to their new 4 Day flex meal plan they only ship 24 Days so the price is actually $13.99/day. That's an extra $47.96/Month in food you think you're getting. They need to change their site pricing.

I am irritated that I cancelled my account but because I didn't call to specify in voice that I want to cancel, my account remained active. I wrote a second email and again I am requested to call. I am forced to call, so emailing is worthless to cancel your account. Now I have to pay for another month when I requested to cancel. Nice way to get an extra month out of people. Why don't you just tell people to call because we don't accept emails??? Yes I'm extremely annoyed.

Very upset with Nutrisystem. I have been on and off of Nutrisystem for years. I like the food and was very happy with the programs the way it was handled. In July I tried to cancel my order for a very important reason and I was told by a very rude rep that I could not, so I went ahead with the order. After that I delayed my order for thirteen weeks. I got an email stating that it was delayed till the month of December. Well, yesterday I received an order which was charged to my credit card without my knowledge. I am returning the foods that are not frozen.

I started emailing about canceling as soon as I tasted the food! They refused to cancel me until the day after my 2nd order ships so they could charge me 700$, 400 of it is for the ** shakes! Better watch them. Nowhere does it say they're going to re order shakes for 400$. I've got my attorney. After my remaining money I refused delivery and it's being sent back to sender, they've only refunded 140$ out of the 700$. I'll gladly spend whatever it take with my attorney retainer fees just to see them in court hopefully. I've filed fraud charges and emailed my attorney each email with the timeline showing that they deliberately procrastinated beyond the 2nd ship date and amazingly the day after my shipment email they canceled my membership! But think that I'm just going to sit back and let them take my money. Hell no! See your ** in claims court. I'm going welcome you to California personally. ;)

A couple questions I'm wondering if there is any way to break up the payments into bi-weekly charges. I set up my plan for a mail came to 316$ and change. Which in my opinion is quite reasonable, I spend that and maybe more every 2 weeks on less than healthier food. Dropping that kind of cash on food I have never tried unsure of the quality and seeing mixed reviews on this site makes me even more hesitant. I also was unable to see a menu, I'm not really okay with spending another 20$ just to customize the menu. I see a few people complaining about the cancellation fees involved if you do this for 2 months after that you're clear to cancel? Or will you always be charged the 120$ to cancel regardless. I'm very interested in trying this but a little scared that I could possibly throw away a little more than 300$. Please help.

I have had multiple incidents with shipping problems. I receive frozen food and it's thawed. Non-frozen food that never shows up. They have always reshipped both packages but after this last time I've had enough and requested a refund. I called customer service and registered my complaint and they cancelled a replacement shipment then sent me to someone else (after waiting on hold) who cancelled future shipments and my account. She then sent me to someone to get my refund (which I was told would be "no problem at all".

Received an order with no reading material or any guidance. Was diligent about the meals and tries to do the system with common sense. No results after about 3 weeks, I mean NO results. Contacted customer support to cancel, they tried to blame me and then they charged an additional $125 dollars to cancel before an additional $400 order. After contacting the social media customer service team, they reviewed the account and said, "Sorry but too bad we won't return the money, but you are more than welcome to contact our guidance team and start again." Sure... Live and learn, and customer service and would never recommend to anyone.

The first time I received my shipment, it was the wrong food. It was something intended for a woman in Arkansas. I called and the customer service sent it out again. The second shipment arrived at my house and it was an order for a man in Texas. I am out of the country and can not call the 800 number. Apparently I cannot have the order resent using email, which no one has explained why that is and it does not make sense to me. I just want my correct order to be shipped to my house. I am very frustrated.

The representative was nice and polite. I told them I was overwhelmed with trying to get everything straight in my head. I felt like he needed to get to the next call and really did not have time to help me figure it all out. I feel like a representative should be more available to help me get started on the plan instead of just referring me to the material. The link he emailed to me was helpful.

I contacted the support team last night to get a copy of the menu, I'm supposed to follow. I am a new customer and received my box of food this week and I cannot start the plan due to no menu included with my food. When I contact support last night I asked for a menu to be sent and as you see below they say they have attached it and there is nothing attached. I clicked on the links but they are NOT what I want. Please send me a menu plan to follow. I got 2 packing slips but NO menu. I do not know what to eat, when to eat or even how to start the turbo shakes for my first week. Please send a daily menu today, so that I can start the diet tomorrow.

I didn't know what turbo was or that there are restrictions or how this diet works. I'm glad I reached out to find a lot of helpful information without me even asking. Seems like they want you to succeed and are encouraging. I also had a problem with my order and ended up getting meat foods which I couldn't eat. I was really upset and I'm glad the issue was resolved within the same phone call. Truly stellar people working at Nutrisystem.

After filing a complaint to consumer affairs about Nutrisystem on 10/4/17 Nutrisystem customer services did the right thing by me, they sent me a Fedex label (no charge to me) I boxed up all non frozen foods the rest of frozen foods i had left i got to keep or digard. Once the package was called in by me to Fedex and was picked up from my house that same day i emailed Nutrisystem customer service letting them know it was on it's way to them as requested. I checked my credit card and they credited me the whole amount of $388.13. Thank you customer service.

Recently I ordered a one month trial for my wife. The order totaled $336.98. She was not happy with the quality of the food so she asked me to cancel any further deliveries. I contacted the company and was told that since I was given a discount on the first month (which was unknown to me) I would be charged another $125.00 to cancel. I guess that since I did not continue with a second month they were now taking their discount back. To me that's a terrible way to penalize those that try the company. Very disappointed. Would not recommend this company based on my horrible experience.

Great experience. Counselor was very patient, respectful and knowledgeable. I wish she could be available to contact more when call in. She emailed me some important information and I am very grateful for that.

Latasha did a great job in explaining where I might be having some issues with the plan. I therefore reordered turbo week items to start process over since I have been on diet for 7 months and only lost about 3 lbs. Thanks Latasha.

I canceled my program on August 3rd. They gave me a 30% discount to take one last order which I agreed to do. They transferred me over to a gentleman who took care of this as well as canceling my account of all future shipments. Prior to terminating the call, I asked the gentleman if there was anything else I needed to do to make sure that I would not receive additional shipments. His response was no, and the order where I received my 30% discount would be the last order I would receive.

I've emailed 5-6 times and called 3 times. When I click the coupons in NuMi they take me to the main screen to order Nutrisystem. When I log in and shop it does not take off the amount offered in the coupon. The membersupport@numi.com keeps emailing with the same non-answer. No resolution. They've emailed useless emails every time. Please someone take this seriously. I want to use your product. I suspect it's a browser/software issue.

Order received on 8/17. Called to cancel and received approval for return and refund on 8/31. All return information and instructions were followed - it was received by Nutrisystem on 9/11. 9/13 I emailed just to see status and ETA on refund - was told 7-14 business days. 9/29 emailed to check status as refund was due - told to call. Today is the 16th business day since receipt, I called the number/dept I was told in the email. They "emailed the refund department" including the FedEx tracking number I provided. Now told that the refund dept will contact me "within a day or so". REFUND IS ALREADY PAST DUE.

I requested that my account be deleted. I was told that isn't possible. I asked for my information to be removed from the site, also told that is not possible. It's 2017, of course it is possible. Not cool trying to hold on to private info.

I ordered Nutrisystem last week. It arrived late Friday and I was not informed until late Saturday that it had arrived. So the entire frozen box was thawed and all the meat products were soft and spongy. Then, I immediately noticed that three of the four shake orders were not included (only 7 chocolate, not 14 and none of the vanilla). Okay, got online, discussed that glaringly obvious issue, new items coming. This morning, I went down to take an actual inventory. I have severe allergic reactions to foods, so this needed to be right. I ordered the custom order because of that issue.

The food is delicious! However, I just wanted to try the program for a month. I was told that I should have read the fine lines that committed me to two shipments! I guess I should have read the fine lines! I looked but hard to find. 14 days to cancel, but I liked the products but also just wanted it for 30 days as the T.V. commercial says! I feel tricked! This is about $500!!! Wow! I feel so stupid!!! Oh well! Live and learn! Never again!

Nutrisystem was very responsive to my issue with the cancellation penalty so I am improving my rating based upon their prompt customer service. Also, upon reflection, the breakfast bars were not bad.

Your staff has been wonderful, I am sick of evaluating them. I am so sick from these products. It is not the alcohol sugars or the fibers, all of which I have had many times. I am taking ** within 2 weeks of starting them, now added ** as well. The tomato bases were gut destroying, as well as the spicy products. The meatloaf was awful. I am half Italian and eat tomato products all the time and enjoy spicy food, just not yours. I would like to throw all of this away, but I have to get shipment 2 or spend more money. For a diabetic plan, there are a lot of carbs. I am living in the bathroom. I am at wit's end. I could add much more, but these are my biggest problems. I do not have a virus and don't know when I have been this nauseated. I dread more coming.

Please excuse my ignorance, but I had received an e-mail stating I would receive a four week meal. I am very glad about that. I promise to follow complete instruction. Sure looking forward to this new venture in my life. Thanks to you I have a good chance at a NEW life.

Honestly, I'm really disappointed. I called to cancel my account and I was told that I have to pay $150 fee. I found out I have hypothyroidism which is why I wasn't losing weight. It had nothing to do with the program. So why should I pay $150 fee for a product that will not solve my weight issue and requires ** prescription? I think that's a terrible thing to hold your customers to. I have spoken to a few customer service reps with the same response. I owe $150 for a product I don’t want. I wasn’t even aware that you have to order from them twice within 60 days! I will never recommend them to family or friends after this.

I have chat and called several times. The chat group kept me 10-13 min before responding. Then it got disconnected. I have waited for 15-45 min on the phone. I have lost half the food order due to hurricane Irma. I was asking for help and I was ignored and tossed from one person to another. You should have more people to answer the phone or communicate via chat. Your program is very expensive. You should provide what you promise. Sincerely, disappointed customer.

I want to say that the Nutrisystem program worked for me. I lost 12 pounds in the first 6 weeks and am thrilled. The most important thing that I learned from the program was "how" to eat and "when" to eat (two things that I wasn't doing well prior to the program). But, it does become expensive after a time and our budget just does not stretch for this added expense. I will rejoin the program at a later date just to keep up with the progress. I encourage anyone struggling with excess weight to at least give the program a try (A friend encouraged me to join and I appreciate her support).

I had some questions regarding the Turbo week of Nutrisystem. Olivia (counselor) was very patient and understanding. She spoke very articulately. I've never used Nutrisystem before so I appreciated her professionalism.

Received an email from them about 45% off for 4 weeks (28 days of meals). When I made the order it only gives meals for 24 days. Their price per day was $10.12 and they charged me $285 but was only going to send meal for 24 days. Also, the first week of order contain Pork/Ham product which is forbidden in my religion. After my order I called and found out that they don't send meal for 28 days although the advertisement says it is for 28 days and I got two different story from two different reps.

I just wanted to take a moment to say how wonderful I think Nutrisystem is! It helped me lose almost 30 pounds. The food is delicious and satisfying. The convenience and schedule is always reliable. To top it all off - the customer service team is fantastic! I recommend Nutrisystem to my friends looking to lose weight.

I am new to Nutrisystem. I just wanted to try the system for 4 weeks and see how things turn out. I did not realize that while buying the 4 weeks meals, I am also enlisting myself for auto renewal or auto delivery. When I tried to chat and request to not to charge my card for another 4 weeks I was told that either I use the product for 14 days and ask for full refund or I can cancel the whole order and purchase 4 weeks plan w/o auto delivery/renewal for $550. I was left with no option but to cancel the whole order, as suggested by the customer rep.

After Hurricane Harvey I lost almost everything including a brand new round of Nutrisystem food. I emailed Nutrisystem to see if they would be able to do anything. To my surprise they shipped me a new order of food and didn't even charge shipping. Nutrisystem is an amazing company and in my first 7 weeks I lost 35 pounds! I am even more encouraged by the quality of the company and it makes me feel even better about using their product! Thank you from the bottom of my heart Nutrisystem!

This past week, I received a QVC Nutrisystem order gift which came with Fast 5 plan. A Fast 5 tracker was not included as indicated on the packing list. I called the Nutrisystem number this morning, pressed the corresponding number for a QVC order. The woman asked me for my account number but I don't have one since it was a gift. She asked me for the order number which starts with a "c". The only order number showing on the packing list started with the number 5. When I gave her that number, she was not very kind.

I have lost 35 pounds, and reached goal. I was told each 10 pounds I would receive a weight loss bear, as well as a goal bear. I was told the bear order was processed, I have not received my bears. Please process my bears as I would like to stay with Nutrisystem on a maintenance program.

My doctor said this program is not good because of the large amount of sodium in the foods. I experienced terrible stomach pains and was advised to stop the program. I did not lose the 13 pounds during the first month as was advertised in your TV commercial!

I joined Nutrisystem about one month ago. The plan works, the problem is with getting the food for the plan in a timely manner. I am on my second order, and 11 days passed and still missing half of my order and my wife. Called a number of times trying to find out the problem and all we get is the run-a-round. They were quick enough to charge the credit card. My question is how do they expect you to do the program without the supplies.

Sad to find that my husband's first order contained full package of how to documents and eating out guide but mine did NOT. I only got the tracker book which doesn't tell me how to get started. Dietician on phone was helpful in sending it in email but it was discouraging and leaves me disappointed before even starting.

Blood sugar rising after surgery - confined to walker for 2 months. Needed good food with sugar control - thought Nutrisystem would be the best - cannot wait to try - shopping list sent before delivery so I will be ready when food arrives. Bill who placed order and counselor both very helpful.

I started entering information into the NuMi app before I actually started my Nutrisystem plan. Thought I would track while I was waiting for my food to be delivered. The app thought I was done with my first week when actually I was only on day 2. I had no idea how to change it so I reached out to the counseling team. They very quickly changed the info in my app to correctly reflect where I am at with NS. I was expecting some directions so I could do it myself, but was grateful and surprised that they just did it for me. Thank you so much!!

I am on the auto ship program. They billed my credit card 7 days ago. I got the box of dry food in one day. I ran out of frozen food, called customer service 3 times. They rudely told me, "There is a 11 business days for them to ship the frozen order." When I asked when it would ship as I have been out of food for 3 days, she really didn't care, and offered no help. What kind of diet is this? I am supposed to eat only their food and I have nothing to eat for a week!!!

I love the product and have had a great experience in all things with exception of redeeming NuMi awards, but it was corrected quickly and explained. Thank you very much. I am having success with your product and do not feel deprived.

Two months ago I placed an order for a 30 day supply of Nutrisystem's Basic Weight Loss Package. I had spoken to a client who had experienced successful weight loss on the program and enjoyed the food. I decided to give it a try. I received their one month supply of meals and began following the regimen. The food wasn't bad and the simplicity of eating a meal that was nutritious and portion controlled helped me get back on the road to a more healthy lifestyle.

Beth ** was very friendly and helpful with all of my questions and concerns today. She was knowledgeable and friendly and very patient with my questions. She also shared very helpful information with me in wanting to start my journey with Nutrisystem. I greatly appreciate her help this afternoon.

My very first order... All chocolate items melted! (bars/pretzels/everything chocolate) Also my first order came WITHOUT directions. No printout of Lean 13 Diabetic women's print. Or tracking info. No reorder info. No grocery need supplement. NOT a good way to start!?!! Called a counselor... told to report choc melt to customer service for replacement- transferred to department which was closed! (Had to call back for phone # to call in am!) Other half of order (frozen foods) not able to tell me tracking number or when it would be delivered. For choosing the most expensive program my first impression is less than exciting. I would appreciate expediting my other order as well as important instructions on when to eat what? (Turbo shakes?? One time daily?? When? Is it a snack?)

I initially placed the order with Nutrisystem a little over month ago and got the food and tried it out. It was okay, initially. When the food came half of my frozen items were thawed out so I had to call for a replacement. Then after this month passed, I kept getting emails about a second order. I continued getting email after email about another order and I kept telling them to cancel it especially after the hurricane my area was flooded so I couldn't do anything with the food. My original order was already destroyed and now they were sending another one. I don't have enough money in bank account nor a place to put the food.

On September 11, 2017, I took a bit from the Nutrisystem carrot cake. To my disgust and horror, I soon realized I was chewing on mold. It's not noticeable at first since it was a light fuzz covering one end (the end I bit into). Fortunately my taste buds work - and I felt a burning sensation at the back of my throat. I immediately notified Nutrisystem on their online chat line.

I did not order the food. I was billed and I called to stop a shipment. The frozen part was stopped but Nutrisystem said the dry goods were shipped, which I never got. I was billed on my credit card for a shipment I did not get but FedEx said they delivered. I always used gift cards to buy from Nutrisystem. I felt I was dealing with Wells Fargo.

I have been a Nutrisystem member for several years and I can promise you this. "If you follow the plan, it works." The foods are pretty tasty and there is enough to eat. The ice cream desserts are really good, however, when you realize, what a proper serving size is, you realize why you gained weight in the first place. I would recommend Nutrisystem to anyone who wants to lose a small or large amount of weight. It is a healthy and disciplined way to reach your goal.

I've have been trying to get reimbursed $416.96 that was deducted on 8/22. It was unauthorized. I had canceled my subscription in June. When I spoke to someone in August, they said I told them to postpone until August. UNTRUE. Now, I'm told that they will not reimburse the entire money. WRONG. You WILL reimburse me. The money was taken out basically illegally. I have been disconnected 3 times since last Friday. If I have to, I will get a lawyer. I want this resolved NOW. I'm tired of excuses.

Patty

My first shipment didn't include the Grocery & Tracker Guide for use after the first Turbo Takeoff Week. I had to initiate the chat feature 3 times, received email from the agent with info that I wasn't able to print and had to then request a written booklet be sent. Also I referred a friend who subsequently signed up and received her discount, but I didn't get discount and had to chat and email to receive promo code. I'm definitely disappointed with the process in Nutrisystem.

I lost 13 pounds and it has put me on the right track... The food was good... I was always satisfied. Thank you for the opportunity to get myself back to where I need to be... I like that the program has reminded me of portion control and the need for more water in my life... Thank you again for helping me get in control again.

I restarted the program after being on a 60 day vacation. After they told me I could customize my dry order, they shipped items I could not eat and then had the attitude "too bad, eat it." NEVER AGAIN. Worst people in the world to deal with.

I am writing to Thank Nutrisystem for the follow up service I received after I experienced an issue with CS when I first started the program. They apologized and really made things right. Normally a company wouldn't call back and follow up, but Nutrisystem did! Top notch service! Thank you!

I enjoy just about all the entrees Nutrisystem has except for the ones that come with their own bread (pizza, flatbread pizza, pot pies). The bread is awful and has the consistency of cardboard. My overall experience has been great, losing a total of 30 lbs. I have recommended Nutrisystem to others but their complaint is always the upfront cost. I explain how breaking that cost down to daily cost per day that you're actually saving money on food as compared to buying food every day. This is the second time I used Nutrisystem and will not hesitate using it again if the need arises.

I ordered six bags of NutriChocolates with my order of lunches and snacks and the chocolates were completely melted. I requested replacements but said they should be sent with an ice pack since the weather has been so hot. I received the replacements today and again, they were completely melted. All of these chocolates are wasted and inedible.

The food was ok. Was very light snacks. Felt like I was going to pass out so I cancelled my account on 8/24/17. Lady over phone said I should be receiving refund in the next 14 business days. Now it is 9/4/17 no refund and the most crazy part is on 9/1/17 They took out an additional 146 out of my account because I made split payments. 146 when I sign up and additional 146 on the first but I cancelled on 8/24/17! So far nobody is willing to give refund until they receive the package! I told them, "I understand so what about my 146 that you took out my account when I didn't even authorize the transaction because I cancelled"... still same answer. "It will take 14 business days after we receive the package." I don't recommend this company to anyone. It's been straight nightmare!

This program is not for everyone... Some people start losing weight right away but for some it's impossible. I discovered I had a hormonal imbalance after ordering the program. I understand that is not their fault. Doctor advised me that I will not be able to lose weight until I deal with this hormonal issue. But what I cannot understand and accept is that they punish you for trying to get out of the program. In less than a month I explained to them that the program was not working for me. And their response was that they were going to charge me $125 cancellation fee. I think this is outrageous. They have a money back warranty but it's only for 14 days. I was planning on continuing with the program after controlling my hormones but because of their action I will never ever want to deal with this company again.

I first want to say the staff have been very nice but when my order was first placed it was not complete when it got to my home. I was missing the getting started materials. They said they would send but unfortunately I do not get mail at my home address and the woman would not allow a post office box when I first ordered. It makes it difficult to start something when you do not have the instructions. They did send it to my computer but it is at home not at the grocery store with me. I am just very disappointed that I still have not been able to start.

Promotion was $25 off - until I checked out. It was not deducted, I could get nobody on phone with several attempts, and it took 3 days to get email response. Was told nothing could be done on current order, will take off next time. Wish there was some way to verify that... Not a happy camper.

I used your product 3 months and lost 37 pounds. I was pleased. Then I tried to cancel my order. I wrote via 3 email attempts and asked them to cancel my account. They would not do it. I finally called and was talked to death. I gave up and had them delay my order for three months. Three months past and I tried several time again to cancel my account via email. They wouldn't do it.

Having missed the 14-day cancellation period I was being charged the $125 fee which I had saved on initial delivery. I was not very pleased with this. Today I received a call from Nutrisystem. They are refunding that $125. I told the gentleman that it just wasn't a good time to be spending this amount of money in Nutrisystem and then to owe $125 for cancellation was ridiculous. Anyway, they say they will refund the money. When I receive that refund I will have no problem increasing this rating further.

Could not make NUMI app work to order 40% off ala carte. Had a wonderful counselor who assisted and when the phone call dropped called me right back to complete the transaction. Thank you so much for all your assistance. That was the second call I had made to Nutrisystem. The first gentleman told me he could not help as the sale was only through the NUMI app and I would have to keep trying.

Enjoyed food. Needed to change date/food. Change on line with rep. Not changed. Difficult to communicate with Nutrisystem. Everything automatic not personal HELP. Unwanted frozen food sitting in kitchen. Pick this up. Credit my card.

I signed on to this program in May. After two deliveries, I decided to discontinue the program for two reasons, only one of which I'll discuss here. I phoned and spoke to one of the "counselors," who was very polite and professional. When I explained the two reasons for my decision, he asked me if he could cancel the account but also put a reminder on the account to check back with me in two months for possible renewal, to which I agreed. In response to one of the two reasons I explained, he offered to send me some replacement items, to which I also agreed. The replacement items were the snack bars, chocolate candy, and cookies, all of which had melted during shipping, due to the brutal heat. I thought that was fair.

I am very appreciative of the fast response from customer service. I feel they did the right thing to resolve my concern. They also asked important questions which show me they care about their consumers as well. I will recommend them, just not for auto delivery. The frozen food tastes really good too. Thank you.

I ordered Nutrisystem and was very frustrated that they did not provide me with a menu of what to eat! They sent me a little book to try and figure it myself and I continued to ask for help but the people who work on the phone don't even know anything about their product. They never informed me about the cancelation fee (which is written in small print that you would have to use a magnifying glass to view). They use the autoship program which is about trapping you into this program. The tactics they use are bait and switch in the TV ad. Shame on Marie Osmond who must be hard up for money. The company is just using her to promote Nutrisystem and I thought she was better than that!

I really had a great response when I asked questions on how to handle my diet with snacks, power fuel and smart carbs. She sent me a tracker which I did not have and a grocery list. Now I am on the right track thanks to Rebecca.

I called and told the counselors that I'm on hypertension medication, and they need to adjust the food accordingly... but when I checked after having a severe headache caused by my blood pressure being high... 190/210 stroke level... all of the dinners and lunch have sodium levels over 500mg. What do I do with all this food, that I cannot eat??

The dispute was resolved satisfactorily and I would give a rating of 4 stars. They were very professional in responding to the dispute and were very prompt in the resolution.

The food gets old quick. It all tastes the same. Would order food that wasn't pasta and always get pasta. Could never get through to customer service. Lost very little weight and I stuck to it perfectly. It's expensive and you will have to spend more money on all the extra things they wanted you to eat. I thought it sucked and had to stop because I just couldn't eat their awful food anymore.

Very good meals. Cannot eat the meals that have Spinach in them. I'm on ** medicine, the dark green foods mess up my blood thinning. I've lost almost 8 lbs. so far. Staying pretty close to the meals you sent me. It's working pretty good so far. Thank you.

The 3 food items I have tried are really horrible. The plan and or menu is not laid out anywhere in a manner that can be comprehended without considerable searching. The advertisement indicates 1 month worth of food but it appears to be a 24 day supply of meals. The bulk of what I received is just granola type bars for most of the breakfast and lunches. When my order was delivered it was dropped on the front step in the hot sun, don't know for how long? Don't know if the food needs to be refrigerated? I had requested notification when delivered, never received one.

Joined the Nutri 13 to lose 13 pounds in 4 weeks following the Nutri 13 program and logging into NUMI each day. After 7 weeks I had lost 4 pounds, and 1". Not as advertised, I would never recommend to anyone!

The counselor was very helpful in explaining the best use of the system and sent us a list of recommended lower sugar items and lower carbs list which is very helpful for me as I am a type 2 diabetic.

Folks are terrific at solving any problems, and answering any questions! The food taste so much better than expected. I have tried many different diets, and so far, this one seems quite doable! Thank you.

On Sat. Sept. 26.2017 around 7:10ish. Sara (Sarah) Helped me get a jump start on my weight loss. My doctor told me I needed to get off weight before my surgery. She helped with my menu. I last did the Lean 13 in Feb or sometime back then. She sent me the food menu so I could customize my order. I received my email before I could finish my coffee. She was great. I haven't finished my order yet. No order number. I have lost over 30 #s and so far I have kept it over for over 2 years. Weigh (lol) to go NutriSystem.

Dawn was my first contact with counselors. She smoothly explain everything I needed to get started. She patiently walked me through the Daily Tracker and Grocery List. I felt that Nutrisystem is very selective on who becomes Counselors because that can either help or hurt a first time member. Thank you!

Just to let you know what I like and what I don't like: I do like the frozen foods in particular (except the pizzas and the wraps). Of the dry variety, I am not a fan of cookies but like the bars. On your lunch menu, I won't order the food in the little cans with the pull lids because I have trouble opening them, due to arthritis in my hands. (I am 80 years of age.) As to CS: the few times, I called, I had mixed experiences. Two of the individuals were very nice and helpful. However, the first call that I made was answered by a grumpy, not very friendly person. Overall, I like Nutrisystem's concept.

I have been on a lot of programs in the past but this program is the only program that I am truly losing weight. The first week I lost 6.4 lbs. I am very happy with the food too! I am going to continue this journey to my weight goal!

Everyone with whom I spoke at Nutrisystem over several weeks were polite and well trained including their counselors. OTOH, I was very disappointed in Nutrisystem. I provided them with detailed, easy-to-follow, Excel Spreadsheets for feedback and to prove I followed their plan exactly. I rated each of their foods on my taste test scale of 1-10 and noted their Weight Watchers' point values yadda yadda yadda... I lost 4# the first "strict-intake" Turbo Takeoff week and nothing the second week following their plan religiously. The food was not great = understatement. It was NOT like their TV & online advertising or most of the photos on the food packages. Even my husband commented on Nutrisystem shortcomings as he saw 'em. His favorite word for describing their pre-packaged food was "cardboard."

I've had problems tracking my non frozen order since receiving an email from Nutrisystem on Monday that it was shipped. Your response was that it's en route & gave me a tracking number. The number goes to USPS but gives no information whatsoever. With hurricane Harvey headed our way, I would've appreciated knowing to look for the order this weekend??? Or next week… Something. So I am dissatisfied with your response.

Had received two emails indicating I had an order going out on 8/25/17 and if I wanted to change it that could be done until 8/24/17. I logged into my account and it indicated there was no order to review or change. I didn't see a customer service dept to contact so I sent an email to the counselor even though this may not have been their area of concern. However I received a response and a solution to my problem promptly. I was able to review the order and was satisfied there was no change necessary. I'm a first time Nutrisystem customer and very satisfied with the products and results.

Contacting counselors at NutriSystem have helped me in understanding the program to successfully lose weight while active on the program.

The company reimbursed me.

At no time did I sign up for auto ship. You guys automatically sign someone up for auto ship without their knowledge. I saw no checkbox to ask if I wanted auto ship nor did I check the box. Very unethical practice as the consumer has no idea this has been initiated then you ship items out and expect them to pay based on your terms and conditions. If a consumer doesn't sign up for auto ship why should they have to honor it? I didn't order this last order. Nor am I gong to keep it. Then when you ship them the items that you signed them up for you want to charge them $125 cancellation fee and a return label... ARE YOU KIDDING ME?

As I have been on maintenance for a year and a half, I only need to lose 15lbs of which I have gained. Mary was extremely helpful with my order based on my limited funds. She was very patient with my concerns and my constant interruptions. I appreciate people like her.

I have to say that I am a little disappointed with the length of time that it is taking to receive my order. I originally placed an order for both myself and my husband August 15, 2017. My husband received his dry foods in three days, I received mine in six days. My credit card was charged at that time. It has been eight days (six days after my credit card was charged in full) and my order for the frozen portion has not even been shipped yet. And now since it is already Wednesday, I expect that I will not receive my order until the following Monday, an additional five days. This will be almost two weeks from the day that I made the decision to try Nutrisystem. I'm afraid my desire to try this system is fading. I expected prompter service.

Most of chocolate items, bars, choc pretzels were melted. I picked box at front door when delivered. This happened last order also. Very bad presentation. Also called in on Chat, second person after first cut off said nothing they could do just put in refrigerator. I told him I would get an attorney, great class action suit because others have same problem. Next agent on chat cut me off. Bad Experience. Finally one indicated to give them a list, he said it would take too long to pull up past order, Wow!!! A little lazy. JUST LOOK UP CHAT RECORDS.

What a runaround! I contacted South Beach people and the response I got was to forward an email when the 10 days were past. I did and got a reply that it didn't belong to the email he gave me and I needed to contact South Beach!! I just want the South Beach emails to go away! You must be connected somehow as this is what I got as a reply.

I was confused about how I could add my own food to the plan, yet stick with it to achieve results that I want. Bernadette was able to walk me through how it works and said she would even send me some more complete food lists, which I am excited to receive. I've only got 10 pounds to lose, but they are stubborn ones! I've always been able to get the weight off when I've gained 2-3 pounds... This time it crept up to 10 and it doesn't want to budge! I'm excited to learn this plan and put it to work to get back to baseline! She was patient as she walked me through it all, and I feel confident that I can do this! Thank you!

I started a program about two weeks ago and found expired food with the package. The foods are not cheap and a bad meal can throw you out of the plan since you can't use it. Expiration based on the packaging say good till 12/17 but Food is bad.

So far every item from these orders have been excellent. All your staff I have interacted with - placing initial order, and getting quick response from your counseling team for a request for your full menu choices have been excellent. Thanks for all the help your team have provided me.

I was told by a friend that I should try Nutrisystem again as she really like the frozen food. The food didn't taste good to me. Due to that, I never felt satisfied. I'm also on several medications which make it difficult to lose weight.

Food looks very good on package, but does not in reality. For example the pizza is awful! A fee of $125 when we cancel the first month is outrageous, forcing me to order the $160 package of lunches and snacks that I do not want in the first place. Furthermore I will not lose the £13 as promised and will not get my money back guaranteed. However, like the low glycemic concept and 6 small meals a day. Principle I will try to follow from now on.

Have someone to cancel my account immediately!

I followed the plan, ate veggies when I was hungry between meals (which was mostly early on while my body was adjusting) and kept busy and have reached the goal I set! I have lost close to 15lbs and what a difference on my back pain, I am so grateful. We work in the car business where almost no one has the time to eat healthy but I talk up Nutrisystem every chance I get!

I decided to try the Nutrisystem weight loss program and on my 3rd week in felt that it was not for me. I hardly lost any weight even though I followed it to the T. I contacted them prior to having the next month's order shipped out and a nasty person said they will charge me $125 because I did not give 90 days notice. This is a scam forcing people to buy from them for 90 days even though you are not satisfied. I am not a consumer who allows rip off companies to take advantage of me. I contacted my bank and blocked their ability to get funds out of my account. I informed the nasty person that I was going to do that and asked for a supervisor to come to the phone, but of course that did not happen. So, good luck to anyone who wants to deal with this rip off company. Shame on them for the lack of customer service they provide. Just another company who makes money their God.

I ordered the 28 day program, when I didn't start the program, I realized it didn't make sense to keep paying $300 for subsequent food each month on a program I wasn't doing... When trying to cancel the 2nd month, I was told nope, or $125 xl fee... WTF??? So, my only other option of not being screwed was to return my unopened, non touched box for a FULL refund... After a long delay, you processed my unopened box & was refunded minus $19.99 of what I paid. Again, wtf... Customer service said I would get a full refund & that is what I am requesting.

Lost 80 lbs. Used Nutrisystem over several years. As I don't like cooking and live alone it worked well. Finally reached goal using NS for food and Weight Watchers for support. Numi is a poor substitute for all of the great help the boards used to offer with the successful ones helping the rest of us.

I was very pleased with the program, the food was good, frozen foods came frozen, was a little slow in losing but that's just me, would recommend program to anyone who wants to eat good and lose weight.

I have been trying to cancel this order since last week. I extended the delivery time last week. I was then told that it was not the only order you were processing. I sent an email on August 14 to cancel your account. I received an email today that you were shipping 2 packages. I received an email to call 1-800-585-5483 to cancel today. I was again told this could not be possible. This is not helpful.

This is the second time I have done Nutrisystem. The website is easy to use and staff is extremely friendly and helpful. Easy to sign up and easy to stop when needed. I will return again if and when I need the program.

The food was frankly, close to inedible-very poor. In addition, it took a lot of digging through reams of little leaflets to get an idea of how this works. Mostly though, the quality of the food was abysmal. I am an excellent cook so I think I will try just cooking more mindfully for myself.

I received substitutes for some items that are not things that I eat. I was very very pleased to find by contacting a consultant that they would replace the items that I would not enjoy. Although I do not prefer bars and such I really did not include these but there were a couple that I did. I was thrilled that they are allowing replacements because I always disliked receiving substitutes and that is the one reason that I discontinued using Nutrisystem years ago. This is a major positive for me.

I asked about the number of snacks shipped to me because my plan did not have that many on it. Come to find out, the tracker booklet was very very wrong. Why couldn't an addendum sheet be included in the order? I have not been following the plan but have been following the tracker. I think this is a serious mistake and should have been corrected before any diabetic shipments went out.

I started with 161.6 pounds on July 1, 2017 and this morning I weigh 151.0. I lost 10.6 pounds in 39 days. This includes cheating by eating out occasionally and at time I crave a low carb Carl’s burger and Arby’s sandwich. Steak and lobster at Sizzler, etc. I Started my morning walk twice around a circle at Almansor Park, Alhambra just two weeks ago and I slimmed from size 36 pants to 34. I used to wear Large polo shirts and now Medium. My neck size used to be 17 and now its is 15 ½.

I join Nutrisystem as a result of gaining weight due to empty nesting. Found that I wasn't cooking the way I used to for my family when it was just my husband and myself. Nutrisystem made it easy to prepare the meals and take care of myself and get back to my usual weight.

I chose Nutrisystem as a weight loss program to prepare myself for a much needed right hip replacement. Problem was, I was overweight, and my surgeon recommended the more weight I lost would greatly benefit my surgery and positive recovery. I lost 17 pounds in two months, had the surgery and am doing and feeling great! I highly recommend the Nutrisystem's program and will continue to enjoy the wonderful food and benefits!

I can understand now how you run your business. Do you really expect that people can determine in 14 days if they are satisfied or not with your program. You must really take everybody a real fool. I think it's just too bad that as large a company as yourselves, that you are so greedy, to take advantage of people the way you are. But I have to remember that a lot of people in this world are just that way. I didn't hear about the 14 days until I talked about the guarantee 2 months down the road. I'm sure you probably stated it, it just wasn't made very clear at the beginning. Of course I understand, since all the people buying from you can afford it and you are so poor, about to go bankrupt, don't you know.

We heard back from Nutrisystem regarding our initial review (about having to pay two months at full price when canceling),and they allowed us to cancel outright, freeing us of the obligations we missed in the fine print (I still think they should be much more upfront about this; it's hidden and caught us by surprise). We are happy to mark this as resolved. Thank you Bernadette and Nutrisystem.

NS has changed my life. I have always been heavy but as I got older I realized that my weight and my age were causing some serious health issues. I couldn't do anything about my age but I decided I could do something about my weight. Since joining NS last Sept., I have lost 62lbs. I am no longer looking to have a knee replacement anytime soon. I can now walk my dog up and down the hill in my neighborhood without feeling like I have a 60lb bag of dog food on my back. My blood pressure has improved along with my sugar and cholesterol levels. I have more energy to keep up with my 3 granddaughters. NS has given me a new life and a brighter future.

Dealing with the lies of Nutrisystem and its personnel - I ordered only one month as a trial, to see if your system worked for me. You tried to penalized me with a statement that was not true. I contacted my bank and cut you off from taking anything more than what I agreed to, which was one month. No one listened to me about anything. Customer service is terrible, Robert and Matt were terrible and their lies were unbelievable. Please never contact me, again.

I paid 149.99 on Groupon for the weekend my way core meal plan and never received anything. I called in and once I got to someone they tried to transfer me and hung up on me. I really just want my money back. It's been almost a year. Does this even go to anyone? No one's answered my other emails.

I have only been on the program for 5 days and had a few questions. I wasn't following the program correctly and she was a great help getting me on track. She answered all my questions and helped me figure out what I was doing wrong. I appreciate her patience and understanding.

Nutrisystem NutriShakes are simply delicious! Your search for a delicious, appetite pleasing shake is finally over. If you are super busy like me, these grab and go shakes are just perfect! Simply add water or skim milk and you're good to go! These shakes help take your hunger away and keep it that way for a long time. The only problem I have is that my son loves them too and keeps stealing them from me! LOL!

The good thing about this program is that your portion control is done for you with the right amount of nutrition and calories and you know what to eat for each meal. The food actually isn't bad. Some things are better than others but I did find the salt content to be high. On another positive note, the counselors are very helpful or as helpful as they can be. They can't lose the weight for you! The disappointing part is that I have been on this program for 3 months and I have only lost 5 pounds. I have adhered to the program every step of the way with absolutely NO CHEATING! In the beginning I was limited to my exercise due to a foot injury but that is under control and I am doing daily water aerobics or brisk hour walks. I am allowed 1200 calories a day which I have rarely reached. The counselors tell me I am not eating enough.

It is ridiculous that I have to jump through hoops to get a Daily Tracker just because I now order by ala carte. I am still on the program and continue to log all of my food, but now I have to call or chat to get a booklet each month.

I don't believe that I understood the food choices when I ordered this. The information about the diet and for my first order was too basic on the website. I was very very disappointed with the 'dry food' option and the calorie count is not realistic. I feel the need to eat 'real food' on top of the simple dry unsatisfying foods. I am also disappointed to know that I am unable to cancel without paying more money for food I won't eat and do not like. Would never recommend this diet to anyone. Continual waste of money and I do not think it is fair to lock me into an expensive plan before I had any idea the food was so dissatisfying.

I signed up to try Nutrisystem Lean 13. Very small portions and you have to still add in your own food. I lost 6.6 pounds and did not feel like the weight loss was worth the hunger or money. I called to cancel after I was auto charged for second month and the rude nutrisystem rep said I could cancel but they charge $125 to do that. Nowhere... in plain sight... does it state that on the website. When I said I feel that is poor business, he stated, "Go ahead and say what you want... we have a great rating with BBB." Buyer beware.

I have been on the plan since June 1st, today is August 5th. I really like the plan, I like the food and especially like the ease of the plan. I have only lost 9 pounds to date. I follow the plan exactly as instructed; I really expected to have lost more.

Hello, I have been on the program for about 3 months now and love it! I took the BOGO deal on the bars and bought two boxes, and only received 1 single bar. I reached out to the Getting Started folks, and was helped immediately! I see that I already have a shipment confirmation for the rest of my bars. I appreciate the fast and courteous response from Bernadette **. And I will continue to tell others how much I have enjoyed Nurtisystem!

I did not receive my Dining Out. It been months now. I called and was told I would receive it. I'm paying $300 a month and was told tonight after months of waiting. It's been more than 30 days and I can't get the book. Very upset. I'm thinking about canceling.

I received the news feed that dinners were 30% off, I clicked the link and looked for the turkey medallions. They didn't appear in the search. I thought I had the name wrong so I looked it up. I wasn't wrong. I went to the website instead and found the product I wanted. I put it in my cart and I was NOT given the 30% discount. I did NOT place an order. I emailed NuMi because that's what I was using to start with. It took more than 2 days to get a response that the turkey medallions are dinner and part of the promotion. No information as to why it wasn't working properly... Whatever.

Did not like the food, only the breakfast and snacks. Maybe would have liked the frozen food better but wasn't given the chance to order any. Also the second order came too soon and was not given the opportunity to change the selections. Basically did not like the food.

I have been using Nutrisystem for the past few months and have been happy with the results. Recently I agreed to a new shipment from Nutrisystem for the upcoming month. The shipment was processed but did not get shipped. I received no update from the company and only when I called to find out why the shipment had not arrived I was informed that shipments could take up to 10 business days (2 calendar weeks) to arrive. I canceled the order at the suggestion of the customer service rep. Nutrisytem should be telling new and existing customers about this big delivery issue before they accept orders.