Nutrisystem Reviews

I order 1 set of meals. Didnt request to be set on auto order. When I cancel I was told I still will be charged $150 for the cancellation. When I told them I didnt request it I was told, "Well that is why you got a discount" which is not true. I got the discount because I was a new member. Well at least thats what it was suppose to be. Then they said, "Look. We are going to charge you 150. Why not order more and will charge you 50 more." Now I have to do this long review in order to get my point across...

I signed up for Nutrisystem and absolutely cannot stomach the food. Some of it is actually revolting and had to throw away several items of the cans I opened. I called to complain and cancel. The support person on the phone ignored the fact that I said that the food tastes terrible and started asking me on how much weight I have lost! I calmly reminded him all I wanted was to complain that the food tastes terrible, send it back within the 30 day window, and cancel my account. He countered that if I do not order a second month's supply, Nutrisystem will charge me a $125 cancellation fee.

I called 1/4/18 to cancel. I was given a cancellation number and assumed it was done. The representative misunderstood and did not cancel it. I was sent another shipment and am expected to pay for the frozen portion and the cost of returning the non frozen ($20).

I took advantage of the Turbo 13, 4-week program. I received my order on Jan. 3, 2018. I called three times after that day about some products that arrived opened. During each conversation, I was told that I needed to call back by the 22nd of January to make any changes or to delay my next order. Each time I asked, "or to cancel?", and they replied yes. I called on Jan. 19 to cancel and now they're telling me that I have to take another four-week shipment. I've called them several times since and am met with resistance and arguments each time. I won't accept any future orders, nor will I be responsible for any future purchases with Nutrisystem.

I cancelled my plan on January 10, 2018 confirmation #** and have been trying since to get a FedEx Return Label. I feel as if I'm getting the runaround because the link I need to print one has not been sent to me and also I was told that one was mailed to me on January 19, 2018 and I have not received that either. Please get a Return Label to me so that I may send your product back to you and get my refund put back into my account.

I started my Nutrisystem order online January 30th 2018. I ordered the Basic Plan for 199.00 plus the shakes for 39.99, I was very concerned about the deal being on auto delivery so I called the # to the side and spoke with a rep named Candace. I asked her about my concern and she reassured me and said that it was only required for 2 months (the auto delivery). I am always concerned about things like that because companies are so dang dishonest with their ads and promotions and they NEVER tell you everything (learned that the hard way). I am on a monthly budget and it's very important for me to be careful with our money. Now, I asked her 3 or 4 times was the number I called to reach her at the same number I would call to cancel when I was ready to do so. I could tell she didn't really want to answer that question but nevertheless did and said, "No you have to call this number," and proceeded to give it to me.

I found my second most annoying problem with the new NuMi application: Serving size! For nearly all the foods I enter, why is the entry for Serving Size... Serving? Not helpful at all. I would like to know what NuMi thinks a serving is: 1 tsp, 1 Tbsp, 28 grams, 3 oz, 8 fl oz.... you get the idea. The attached is a perfect example: wrong serving amount, and it can't be changed either!

Thank you so much with your speedy response. I changed the meals out to no “hot” food. Some like it hot. Now that I know I can make those changes I will try other foods that meet my needs. You guys are great. I feel great since I joined your company.

The first one I talked to VERY disrespectful, unhelpful, rude. In fact, I actually started to cry! She said she was going to pull up the recording of my conversation to see if I was telling the truth. Second was better and third was wonderful!

I asked for my recurring order to be cancelled and this simple request was refused. Horrible customer service. I cannot recommend a recurring service that is impossible to cancel without being on hold forever. If I can sign up online I should be able to cancel online!!!!!!

I don't cook so I'm not really that picky about food but the Nutrisystem food is absolutely awful. I don't know what those who think it's good are eating, but I just ended up giving a hamburger patty to my dogs. It smelled like dog poo and tasted like dog food smells. They loved it. The packaged foods are so overly processed, any pasta is nearly liquefied and there is an over-abundance of red-sauce entrees loaded with chemicals. Yes, I've lost weight because I haven't been eating much of anything. Thankfully, I bought it through QVC on a one-time order so I'm not stuck with auto-shipments or being overcharged for hidden or small print or cancellation. If you're not sure about it, buy it at Walmart or QVC and try it. That way you won't be snookered into giving up your life savings for this garbage they call food.

Order lost. Thank you so much for the help. In the future, I would like to have my order delivered on my back porch, inside my side door please. It would be preferable if I don't have to call FedEx everytime I'm expecting the package. Thanks again.

Regarding Info and help from Regina ** (Counseling service). My phone dropped the call before I could answer the questions at the end of our conversation. Thank you Regina for your help and the information you emailed to me, it was just what I needed.

This product is absolutely Fabulous!! I can't wait to empty my freezer & stock it full of the NEW yellow curry chicken & rice. Thank you for adding this too in menu!!! I love Indian food & this is very close if not exactly like it. I recommend this fully.

Contacted because they sent me products I requested they no sent. Charged me a shipping fee. You resolved the situation. They are returning my shipping fee.

If your food description had been on your original order website It would have saved us both time and money. Type 2 diabetes is controlled by cutting out of carbs, not insulin. Type 1 can eat ice cream and increase their insulin. Type 2 must control the sugar intake. All of your meals had pastas, sugar coated rolls, and carb intense snacks, as well as high salt. Both bad for Type 2. When you make brown rice, veggie noodles and low salt contact me and I will sign up again. Thanks.

The food smells like dog food and does not have much flavor! I did not lose any weight and the cost is way overpriced! The breakfast bars, the chocolate shacks, and the snack bars do taste good. I do like the convenience of pre-prepackaged items!

I have called three times and have always received excellent guidance and most courteous treatment. This is such an added bonus to the program. I am very pleased with the program so far. It is the end of my first week and I have lost 7 lbs. I also ordered a program for my husband and we are doing it together.

I was having issues with Nutrisystem's food not agreeing with me. I paid the $125 penalty fee and was sure I would be stuck with almost a month of food I could not eat. With the help of Sara in Consumer Experiences she notified me that I was under the time allowed and I would get my penalty fee returned plus the money back for the food that I could not eat. She was professional and eager to help and I truly appreciated it. They made it right and for that I am doing another review... Not all programs work for everyone's body so I was grateful to not be out all that money and that all worked out in the end. Thank you Sara!!!

I am new to the program and had several questions that were answered in a timely fashion. My experience so far is great. Food is tasty and satisfying. I am confident that I will achieve my weight loss goal then transition to a maintenance regimen.

I feel your ad was scam. I asked o my for some basic info. Not interested in getting continuous e-mails of ads!!! Within seconds you bombard one with emails & yet when I request UNSUBSCRIBE YOU SAY IT TAKES MANY BUSINESS DAYS. It should be just as quick to unsubscribe as to subscribe. Annoyed & want nothing to do with your company!!!

I received order and was disappointed that NutriPro shakes contained caffeine, emailed 9/18 for list of items that contained caffeine. Email was returned and list was at best incomplete. Called counselor, he said if I had special dietetic needs I should have called and talked w nutritionist prior to ordering. He tried to connect me to one but they were busy and he said one would return my call, usually within 15-20 minutes, 2 hours and 56 minutes later I received a call, my phone rang twice and when I picked up nobody was there, caller ID showed it was from your company.

Visited with SallyL about my plan. I was confused on the flex meals and how to use nutrishakes. I was unable to give her a review as every time she transferred me to the survey the phone call disconnected. Please let those concerned that I was very pleased with our conversation. She more than met my expectations.

Lady over phone was very helpful and she explained second week program for Nutrisystem plan and food we don't like she replacing which is very nice about because some food is too sweet for me so I request her and she replacing all sweet food for me.

I needed to determine which items had stevia since I had an allergic reaction to one of the foods on the plan. I called the counselor support line and within minutes, the counselor sent me a list of all the foods that contain stevia and all the stevia derivatives. I then sent an email about replacing the items that were in my first order. I could change my upcoming order, but was left with several items I couldn't eat. They responded and instructed me the line to call and option to choose. It then took only a few minutes for the gentleman on the phone to help me choose my replacement items and provide me with the office to send back the items I was exchanging.

Thank you for letting me know that my Nutribear is on the way. I only have to lose 6 more pounds to get my next one! I absolutely LOVE Nutrisystem! It's the only plan that has ever worked for me, and I'm having a great time enjoying the food and learning proper portion and food combination control! Even after I reach my goal, I intend to continue enjoying the food to maintain my weight. Looking good for a 62 yrs young lady!!!

All the carbs and spicy stuff are giving me acid reflux. I think I'm going to throw away a bunch of your snacks. I like the idea of the limited portions and eating many times rather than a couple times. However, I would like to reconsider the choices of food.

The majority of the Nutrisystem food is delicious. I loved that I could choose my own meals, after the first shipment. I felt it was a well rounded food plan. I lost 30# in 3 months on the plan. I learned about the importance of small meals with 3 snacks per day. I believe Nutrisystem has taught me how to eat going forward now that I am having to leave the program. I would continue in if finances wasn't an issue.

Nutrisystem was quick to respond to my complaint and issued me a credit for waiting. I have received my food and am now on my way hopefully to meet my goal!

I had already removed the Canadian turkey bacon egg and cheese muffins from my auto order, the last representative stated that he too had removed them from any future orders. Will I receive a credit to my account? I had to get rid of the spoiled ones. I did buy real Canadian bacon eggs and cheese and I have been making sandwiches myself to try to stick to the Nutrisystem program guidelines. There are many positives to this program and I am very thankful for the support I have had. I would like information about the size of the vitamins. It is difficult for me to swallow large pills. Thank you.

I just read your intro attached says those who are allergic to latex should Not use these programs! Why wasn’t I told this before I purchased this plan? I am allergic to latex. So if it is a danger for me to eat your foods - please contact me at the email or phone# above. I do not want to get sick and If no danger then let me know before next week which I planned to start. You can send a return label and a refund for my $200. Thank you.

Having used the Weight Watchers app before, I find it disappointing that your NuMi app does not have the basic information in it that you already provide in other pdfs such as the grocery guide. Simple search for "fresh apple" can't tell me if that is a power fuel or a smart carb. Seems pretty basic to me. I went from really liking how easy it is to use your foods and follow the diet, to being fairly confused and afraid to each anything since I don't know how to classify it. That makes me more hungry than the first week, and more cranky.

No real instructions leaves me. Set up for failure. Had to go to NuMe app just to get an idea of what to do. NuMi app doesn’t have my plan so it really doesn’t work. Bar suggested to stop craving not in the box. Almost as though your object is to sell one box and move on to the next single sale. I need to copy this note to Yelp so others aren’t as disappointed as I am.

2 weeks into the program contacted the counselor on the back of the Nutrisystem booklet... Counselor is very good. Explained the program to me. She was very thorough and kind and wished me luck. I came to the conclusion that I probably wasn't even enough Foods.

I had to cancel the program due to food allergies - They wouldn't let me return my unused unopened products. So nice in the beginning - however, not accommodating once you leave the program. I would suggest another plan.

Unhappy with NUMI changes - Former system better. It allowed 2 snacks/day - 1/am-1/pm. I liked/used chocolate drink for dessert after dinner. Lost 15 pounds -gained back 5, but lost it again - Am back to goal of 30 lbs. Not using NUMI - it's neither easy or intuitive - Am also unhappy with 1 snack after dinner.

I have just started for my second time. I previously was on Nutrisytem in Sept 2013 and lost over 30 lbs. A hip replacement surgery has resulted in more than satisfactory weight gain. My new goal is now 52 lbs. This is such a great program and the jump start seems to be going well as I am in my second full day.

After posting a challenging experience regarding a service cancellation, Beth, a Nutrisystem counselor called me the next day. She listened to my story with no agenda, offered comfort and promptly resolved my issue. The entire amount was refunded, Thank you!

I was told 3 times that she has customers waiting and MADE me totally uncomfortable with the SHE'S was WAY too busy to complete my signing up with Nutrisystem! I was rushed and will never do business with a Company that has HARD CLOSES!

Food was good and actually helped me to lose and maintain my weight. Huge issue was delivery service. My meals rarely arrived as scheduled. 80% of shipments arrived damaged and melted, even when I repeatedly asked not to overpack boxes and pack additional dry ice. It caused constant disruptions in my diet and inconvenience of waiting for re-ordered deliveries when my schedule calls for frequent travel.

I received a frozen order two months ago (my first order) and it was completely melted on arrival. I requested a replacement and received it in around six business days but it was still frozen so problem solved. I again received a melted frozen order three weeks ago and requested a replacement. They blamed the shipping provider stating it was melted because it sat on the truck too long (even though the shipment was received within the 7-10 day shipping that Nutrisystem pays for so it’s their fault for not packing enough dry ice to keep items frozen for the duration of shipment). They said they would send a replacement but I never received it. I called back to check the status of my replacement and they said the replacement order was “cancelled due to a warehouse error”. Whatever that means.

I contacted a counselor for advice in downloading NuMi. My counselor was Bernadette. She helped me confirm that NuMi was not functioning properly. Her advice regarding diet procedures was excellent. I look forward to working with her again. Thanks Bernadette!

Purchased the box for a month from QVC. No instructions. Hung up on twice. Went to look for shaker for shakes To find out it's extra cost. Then I'm searching for the box with shakes as seen on QVC... Well I don't have them either. Great start to my weight goals!

The delivery of food is slow. I've been waiting a week for replacement items. The frozen foods are shipped days apart from the non-frozen food. The response of customer service to a question is about a week. Trying to get a rep on the phone takes several calls, and then when you get them on the phone, they're so slow. Nutrisystem needs to seriously improve response times, delivery times and customer service.

I went online to cancel/delay my order and it did not save it. When I received the email that the order went through I emailed at 230 am to cancel my order b/c there was a problem with the website to delay my order. I receive an email 6 pm that day after I got one that said the order shipped. That it was too late to cancel and you needed to contact customer service before 6 pm to cancel. Too bad I did this and the order still didn't get cancelled. They still sent out the dry food and are charging me. I want my account cancelled and autofill stopped. Terrible customer service. Way to make people have to order stuff when they don't want to and want to delay it.

I just wanted to say that you guys are truly wonderful and helpful to your customers, if I have a problem or a question you (everyone) bend over backwards to make it right and to help. This is why Nutrisystem works because you make it a pleasure to work with you. Thank you so much.

Overall experience not good. Not being very computer techy and missing the "automatic renewal". I see from unhappy FB comments this happens often. CS unhelpful. I was finally connected to a supervisor who assured me I would be refunded and returned unwanted month too but when my MCard bill came I was still charged a "penalty". I will never purchase Nutrisystem again and will give Family and friends my opinion.

I just finished the Turbo week and I have to say, while it's great to have lost 3 lb in one week, I much preferred the program I first did, where I went on the regular diet immediately and lost 1lb per week. It was so unpleasant to spend a week unable to concentrate on work or anything else because of being so hungry. Far better to spend 3 weeks, fully satisfied by the amount of food, and losing 1 lb per week than to "crash" into the program with turbo.

My wife and I each placed an order on 01/03/2018. Minutes later a confirmation came through on email for her order (2nd listing above.) I have yet to receive a confirmation; however, the regular portion of my order did arrive yesterday 01/10 with the frozen portion today, 01/11. Roberta's order arrived on 01/09 and we do not understand why my order was delayed. Both orders were taken by Tom, and at the same phone call, yet one order arrived 2 days before the other. Explanation?

I have received two full shipments and one frozen food extra order. The majority of frozen items are received damaged (not the boxed items) or broken. Typical damaged items are: omelets, pancakes, waffles, breakfast sandwiches, ice cream bars not to mention cookies that arrive as cookie bits. Pretzels are pretzel bits. This is ridiculous.

Very happy with Nutrisystem for reaching out and addressing my concerns. Kudos for outstanding customer service.

Due to medical conditions. Extremely nice about it. What I ate was excellent. Except did have exploding cans. The girl I talked to on the phone was extremely nice. The food I ate was very filling and good. I wish I could have stayed on the diet but I did learn portions.

I used this plan 4 years ago and the cost was considerably less than today's prices. And, now there is less food per day and fewer days of food provided. There has been zero inflation in the cost of goods in the United States over the past few years, so I can't understand the reason for Nutrisystem for skimping. I don't think I will be a returning customer. But actually, I was checking on this for a friend and I won't be recommending it to them.

I was transferred 4x before I was connected with the correct person. Finally Latasha ** took the time to help me with my simple request - my order did not come with the daily planner. She quickly sent the information via email and will follow up with a hard copy. The other representatives could not be bothered with taking the time to truly assist - just quickly transferred me. Not what I expected from NutriSystem.

I needed to delay my orders and Nutrisystem kindly honored my requests. I am following the principles of the program and continue to lose weight consistently. I am extremely happy with my 18 lb loss so far and I look forward to my next order in February. Thank you Nutrisystem.

The counselor I spoke with today was friendly and encouraging. She was knowledgeable of my situation, and very helpful! Was able to get me a copy of the turbo boost pamphlet which is what I needed. And emailed it to me. Thank you for your help and time!

The lady I spoke with was so helpful, she answered all my questions and now I feel confident that I will start right on track with Nutrisystem. I found out that since I am still breastfeeding that I need more calories than what the diabetic diet has to offer, and she sent me an e-mail with a updated version of what I should eat.

I was not aware there was a $125.00 fee to cancel the program. I also did not approve to have my credit card charged for additional food. The amount withdrawn has put my bank account into a negative balance and additional overdraft charges have been made to my bank account. I’m unhappy and I should be refunded the money withdrawn, including the $46.00 overdraft fees.

Not happy about Nutrisystem's policies. The food is very expensive without being SLAMMED into high cost add-ons. I was offered a half price shakes for $39 at sign up. I thought this was a one time thing. Today shipment 2 arrived with $79 (were $39) of shakes. When I tried to return them I held for 27 minutes to get an operator who was new and put me on hold with every question I asked.

I never signed up for automatic $450 shipments. So Nutrisystem charges my card, ships another month's worth (currently in transit), and THEN notifies me via phone that I have a shipment coming. I had planned in the next couple days of picking out food I actually liked and continuing business with them. But find out tonight I get an order of various things I won't eat, and they cannot refund me on anything but the fridge food, that the frozen is non-refundable. I never asked for this. And I hope Nutrisystem is happy they lost several months or more of orders because of this disgraceful move.

On 12/7/17 I used the chat function to take advantage of a Numi free offer that I was having problems with. I chatted first with Gabriel and then with Leo. Leo indicated, once I had successfully accessed the offer in the Numi system, that he could either send the offer as an a la carte order and I would be charged shipping or he could add it to my auto order for 12/25/17. I opted for him to add it to my auto order so I would not have to pay $10.49 for shipping what was offered as a freebie.

I've had difficulties trying to access my online account to make changes to my current order, change delivery date, track my order, etc. Beth was able to determine that my account had three different profiles with my email address and only one had my current orders. She was able to reset my password to the active account and I'm back in business. Thanks for your expertise, Beth.

I think customer service for Nutrisystem did a good job in getting in touch with me and resolving the issue for 125$. I would say the customer service is more responsive here than on the phone for sure.

Just wanted to mention that Sharon in customer service did a great job and was very detailed and thorough in her response to me. I had just placed my first order and wanted to be ready for when the shipments arrived. I read through as much as I could on your website - which is nice, but VERY video, hyperlink friendly. I didn't have the time to wade through all the hyperlinks to find what I was looking for so I emailed customer service. I asked for pdfs on how many power fuels, smartcarbs and proteins a day. They need to streamline the information on the website.

I am traveling and unable to make a call to cancel my account. I sent an email using the "Contact Us" link on the website. I'm now on the third email asking for the account to be cancelled! I keep getting told my shipment is already delayed. I know this. I delayed it weeks ago when I found out I was going to be traveling. This is why I want to cancel my account. How hard is it to get decent customer service? I had to spend over an hour on the phone just to delay the order weeks ago. Now this...I'm not very impressed with Nutrisystem customer support and assistance. PLEASE CANCEL MY ACCOUNT, I DO NOT DESIRE TO RECEIVE ANY FUTURE SHIPMENTS!

I had a problem with a shipping charge showing up on my upcoming order, which qualified for free shipping, apparently due to a Nutrisystem computer program problem. I e-mailed about this and received the BEST, most detailed response from Kristen **, who also of course solved the problem. Every Nutrisystem rep. I have ever worked with has given the most excellent customer service, advice etc. Keep up the good work!!

I contacted Nutrisystem (Chat) today to seek help with a website technical issue. Since tech support was not one of the options for chat, I selected "weight loss counseling." Kristen ** was able to help me resolve the issue - providing me with a new link to learn about the Turbo week (the link on the website I was using was broken). She also went above and beyond to help me use a coupon which I had not seen until after placing an order. Very good customer service!

I started Nutrisystem Feb 2017. My goal was to lose 70 lbs by October 2017. I lost 60 lbs which I am very satisfied with in light of the fact of I didn't follow the plan very strictly after the 1st 3 months when I lost the first 30 lbs. The best part is that it is so easy to get right back on the plan after a busy social (read "lots of good food") weekend. The Customer Service / Counselors are always helpful and very nice. I think the price for a month of food is OK and there are ways to get discounts to make the price very reasonable. I will continue in 2018 until I make my goal weight. Thanks Nutrisystem, I don't think it would have been as easy to do this without your food.

If you're committed to losing weight and truly understand what you're committing to, both diet-wise and financially, this is a program that can work. I've stuck to it and lost almost 15 lbs in just under 4 weeks.

Basically I signed up before I was really ready to start. Unfortunately, the next order comes on a schedule, not when the first order runs out. Now canceling requires jumping through hoops much greater than required to signup. Unimpressed by the whole experience. If the food had been really good or the program really easy to follow, I'd have a different opinion. But the food is strictly average to poor and the plan no easier to follow than other programs (like HMR). HMR food is generally better and certainly an organization more committed to customers/patients than Nutrisystem is.

I'm upset with Nutrisystem for a couple of reasons. First is related to the program itself: It's not easy to follow or figure out, is an overwhelming amount of information, the website is hard to search on, and aside from all the recommendations of veggies for sides, all the food is processed. I'm increasingly uncomfortable with processed foods... I can't believe a healthy diet program would have so much of it. Most of it tastes very processed — either like cardboard or, with most of the heated dishes, in order to make up for the lack of sugar/fat flavor, they are overloaded with spices.

I needed to talk to a weight loss counselor & I was connected to a lady named Latasha. She was very kind. She told me what I was doing wrong & set me straight on what to do right. She was a big big help to me cause I have not been losing the weight & she told me what to change & what to do that would change things for me. I felt so good after talking to her. She was a big help & very patient with me. She was great.

I was not aware that this subscription auto renews. Probably in the FinePrint like most slimy vendors do. And since I didn’t catch it within 10 days they are now telling me they cannot refund. What a load of BS. I will make sure to give Nutrisystem scathing reviews at every opportunity.

Your response to my email re damaged packaging on one product was very fast and very good, in terms of customer service. The four stars above represent my overall satisfaction with the program; this instance of customer service definitely gets five stars.

Both Mark ** and Kelly ** were great. Both were very knowledgeable, professional and patient. I had at least fifty questions and my process ran over an hour. They were the reason I signed up. They were so good that I even signed up my wife. We both have special needs (type II diabetes and multiple sclerosis), but they both answered my unending list of questions.

When signing up for auto delivery, they do not send a reminder when your order is being processed and charge you $125 for cancellation. Customer service is scripted to keep you in the service and when I gave a reason to cancel, they repeated the same script. I was able to sign up after business hours, I should have been able to cancel my order after business hours as well. My credit card company alerted me to the order. Not happy. Customer service said that I was able to stop payment in time but not avoid the $125 charge.

I was getting a pretty good discount but I decided I can afford it and all the dinners tasted gross so when I tried to switch to a plan that the website made me believe was going to be cheaper and didn’t have dinners on it. Didn’t tell me that my discount wouldn’t be applied anymore and now my plan is more expensive. When I’ve tired talking to customer service reps they just tell me “good luck”. They don’t really seem to care about their customers and I can’t support a company like that. I work in sales too but I’ll do anything I can to get my customers the best deal possible so they leave happy and I thought this company would do the same. I guess I was wrong.

Mike decided to postpone my order till 1-1-18, when I requested it be delayed till 12-8-17. I am on a diet, why would he postpone my order being processed for nearly a month after I requested? The only reason I can come up with is to keep me on the diet an extra month as I would likely gain weight during that delay. It is very annoying to have someone change my dates, the customer, for whatever reason. Fortunately I found the email and was able to correct. I would have stopped Nutrisystem immediately and gone to another diet had I had to wait on the delay Mike initiated.

I had success with this program. It taught me the importance of portion control. I remain more than satisfied with the breakfast and lunch options. I have yet to find a dinner option that I enjoy. Personally, I believe the foods that are packaged dry and reconstituted have a more desirable flavor and texture. I would stay with the program if the breakfast/lunch/snack option was more reasonably priced. Being only $25 lower than the 3-meal per day package seems unfair to customers so I am leaving the program.

Tried Nutrisystem and I will say the food taste was fine. Did not reach the level of weight loss but was heading in the right direction. I however found that the carb count, sugar count and salt count were way too high for me. I went to cancel my order and to my shock found out that I am being charged $125 for cancellation. Charged for not receiving a product... really!

I asked for a refund since dietary in Nutrisystem recommended I stop Nutrisystem. I have health issues and am not losing weight on your program. I did as your nutrition dietary department recommended and cancelled. I'd like a refund.

I lost the weight I wanted to except 2 lbs. Thank you. The food was very good. I like the, the best thing it's is already prepared for you. Each time I called for support rep. answered all my questions. They went over and beyond.

I was very pleased with the turnaround time for my question regarding my order. I was not happy with some of the selections that I had not made that were shipped with my first order. The contacted me the same day (and it was a weekend) which I thought was great! Customer service seems to be on the ball. Excited to start!!!

Have been trying to place custom order and have communicated several times regarding same. Due to the nature of the order I informed the last person I talked with that I would email my order. After constructing the long list and emailing in I was then told that emails are not accepted.

My first experience was wonderful, simple to follow and resulted in an 80# loss, but the last 2 times have not been successful. The program is too complicated to follow. Just go back to about 2009 I think and make the program simpler to follow again, then I might try again. Have kept off between 50 and 60#. The daily booklet was so much better. Hope this helps.

I loved being on Nutrisystem, it was so easy and the frozen food was great. I lost 25 lbs. in 4 months, I’m 60 so that’s just fine for me. I didn't exercise much because I’m very active at work. I want to go on again after the holidays and lose another 30.

I had contacted Nutrisystem Phone Call 2 months ago. I had received a shipment of food. I was told they would take care of it. I received another package this week 12.4.17 I called again to get the program cancelled due to health issues I had with sodium intake. I was told they had not received any information to cancel my delivery nor services. I offered to pay for shipment of one since it had been awhile however I was told they were going to cancel the service 2 months ago. Now I have 2 boxes of food and one label. I am not happy with how this was handled. I have been a customer for a while now. I expect better service and turn out than this.

5 years ago I got divorced. Life changed drastically. I sunk into a deep depression after fighting it for many years. After hitting an all time high of 282 lbs I realized I needed to make some major changes. I ordered Nutrisystem that year 2014 & slowly the weight came off. I continued to order it off & on throughout the following years but slipped back into old ways of eating fast food. Flash forward to February 2017, my mother had a stroke & I had to take a hard look at how our small family was eating. I got strict & cut fast food & alcohol from my diet 100%. I stuck to my Nutrisystem meals & started watching sugar & carb intake. Today I’m on track to being a healthy weight. I’m currently 169 lbs & inching towards my goal of 145 lbs.

I had put in my cart for a few days waiting for Monday to place my order and come Monday the 50% offer was no longer available so I reached out and I was still honored the 50% and I purchased right away! Such great customer service and response time was great even due to a large amount of emails! Very happy and makes me want to continue buying from Nutrisystem.

I have lost 10 pounds halfway into my second shipment. Wonderful! I rarely feel hungry and can always find something that I enjoy eating. I feel healthy and energetic. Twice I have had questions and had a prompt and personal response with helpful answers. Highly recommend!

I am a tech survey user having worked in IT for years and conducted user acceptance testing, etc. The new app while it looks pretty is lackluster. To suggest I should watch the video for tips, which several of us have already done, does nothing to remedy the shortcomings of this upgrade. I will continue to use another competitors app until I’ve met goal; unless NuMi issues are resolved.

I suggest including which sugar substitutes are being used on each item description or a filtering option for clients that are sensitive to certain ones. Also, please investigate more desserts that do not require sugar substitutes especially while still including chocolate.

I purchased the diabetic box from WalMart. I was very unhappy to discover there were no foods for dinners. The reason was the recipes were to help me learn to eat when I finished the program. I haven't even started and already I am to learn how to eat on my own. No NO NO. I have no idea what the dinners are like so that part was a downer. Second the menus they gave me had so many items that I had to buy that I will never use again. Plus the menus were so bad to me that I am rethinking just dying fat! Plus they gave me menus for 4. I am only one so that didn't help either. For breakfast, out of 20 options they gave 3 cereal and 2 oatmeal which left 2 days for something different. BAD. To be honest, I really was really disappointed that I paid $45 for the box, over $50 for additional items and was unhappy for the whole week. I loved the shakes. I'm not sure if I will continue with the program or not. For the first week, I did not lose anything. :-(

This Nutrisystem company is indecent - it makes process unhealthy food and hides the fact that if you order once they enroll you in a rollover program and keeps charging your credit card. This is the most unhealthy program I've ever tasted. And they wanted $125 to cancel the program they enrolled me in. Indecent and absolutely morally wrong.

I have got a moldy muffin in my first shipment. The expiration date is Mar 2018 and it is still Nov. 2017. So disgusting! My appetite has gone. That is a company I am trusting them with my health. I am really disappointed.

The problem was resolved almost before I could read the email! Thanks for taking care of this and I do appreciate the great job Nutrisystem's does.

Demetri, I believe was the young woman who assisted me. In an era where customer service is unimportant, she is a jewel. I would buy things from her even if I didn't want it because she knows how to treat people. I felt appreciated and not as an interruption.

I am a type 2 diabetic who is insulin resistant. Recently diagnosed with two artery blockage. Due to a car accident, I had put on a lot of weight which puts me in danger health-wise. I turned to Nutra System and since July have lost almost fourty pounds. The inches are not so easy but now in rehab this should help. It is one day at a time but working, and with frozen food, so easy to manage meals. This is now a big part of my medical regimen.

I was contacted quickly and the situation was resolved. This helps and I would reconsider using Nutrisystem again because it really does work.

Nutrisystem helped me lose the weight I needed to get off. My goal was about 15 pounds. I am not completely done, but by the end of the next week, I should be close. It has been very easy to do. Food was good. Program good. I would recommend it to others. The only negative was the second auto ship order. I never do "auto ships", and somehow it was set up. I have cancelled it. If I put the weight back on, I would do the diet again. For now, I am satisfied with 4 weeks of Nutrisystem. Thank you.

The food is good so far but the Numi App won't download to my Moto G4 phone running Android 7. Having it on my phone is critical to my ability and success in using your products. Please let me know when you have a new version which works. From the reviews I've read, I know that I am not alone in this complaint.

My original goal was to do a one-month trial of Nutrisystems based on a 40% discount promotion offered thru my employer. I had an issue regarding not understanding what the Auto-Delivery option implied or that Auto-Delivery was the only option when I thought I was signing up for the trial. The Terms of Agreement were not well-understood by me, and no other option besides Auto-Delivery was allowed on this promotion. I did communicate with Nutrisystems regarding my mis-understanding of the promotional offer, and was very pleased they responded to me personally with information to clarify my misunderstanding, and also offered to credit the additional charge I incurred because I cancelled after the 14 day time limit. I appreciate the personal follow up and communication to allow me to share my concerns.

I am grateful for this wonderful way of losing the weight. I have learned to eat the right foods after I stopped the program. I lost 22 lbs so far and feel great. Wish I could continue. The cost is fair but being retired and on SS makes it hard to order more. Thank you Nutrisystem!

I was missing an item on my first order. Emailed Nutrisystem to replace. They sent me a order # & tracking for the replacement item. I’ve emailed several times stating that I don’t receive postal delivery USPS at my residence and yet they send it USPS. I’m still waiting for the item to be shipped via any other means except USPS. They have now told me they will send the replacement in my next months order. This is frustrating since it was nutrisystem's mistake.

Working with NS for 2 weeks now. Just some feedback on food containers. Plastic tubs with metal "peel off" lids don't work very well. When you lift the ring and press to pull back, quite a bit of food squishes out through the lid... messy and wasteful. The paper tubs are fine, but a little more clearance inside would be great to prevent boiling over. Huge mess in the microwave. Enjoying the food! Please bring back the lemon blueberry bar (circa 2008-2009) that is similar to the apple strudel bar you have now!! Thank you!

I used Nutrisystem a couple years ago and was very happy. Now, it is rubbish. There is no clear instructions on what to follow for the program. Lots of silly acronyms, numi app which is worthless, etc. Not pleased.

Emily was my helper today. She was very friendly and helpful. She was encouraging and explained a good answer to my questions. I felt very comfortable talking to her and getting the guidance she offered. If she is an example of the help I can receive, I think we will have a good time.

I have always been an active person but I needed surgery in August and became even more sedentary because of it. I felt it was a good time to be on NS not only for the ease of my husband's meal prep but because I had already gained 6 lbs due to this injury. By the time I weighed myself October 18, about two months later, I had GAINED 10 lbs!!! When I called customer service about this, the rep picked up on the fact that for August 10 and 11, I had taken FIVE pain pills. This must have been the reason for the weight gain, according to the rep.

I am outraged by your poor policies! I don’t care if it is an "auto" plan. That should not give you the right to not inform the customer before product is sent!! You charge my account over 400.00 for an order that was refused by me! I want my account credited immediately!!

I won't be using the new Numi app. The changes are horrible!!! I was using the 1500 calorie Uniquely Yours plan, which is no longer available. WHY? What happened to it?? Also, you should have consulted people who were actually using the app when you were making changes. Did any of the designers actually try to use it for a couple days??? They would have realized it was a real pain in the neck to use! My comments...

I am happy to provide you with my impressions. I also explained this in a recorded phone call to your customer service department on Monday 11/6/17 when I saw they were charging me for another $311.21 without me placing an order, or being asked what foods I may like to order. I received an email at work approximately 10/9 or 10/10/17 from what I thought was an employer (HCSC- also known as BCBS TX, IL, MT, NM, OK) based promotion for 40% off and free shipping for a one-month trial on Nutrisystem's program. This was a good opportunity to try Nutrisystem which I have thought about for a long time because of what I thought was a one-month 40% discount and free shipping period.

I started on this system on 10/29/17 at 159.0 lbs. As of today, 11/19/17, four weeks in am now 155.0 - wow 4 lbs. It is supposed to be? 13 lb loss in one month or your money back. Well when do I get my money back? I only eat your food with fruit and vegetables and much more liquid than I would normally drink. Not 64, but about 48-50 oz. Eating snacks after dinner, I don't like. I don't eat after dinner ever. I don't want to start now. Exercise is no problem, I walk. I see my next order is on its way. What do I change?

Do not like new Numi app! Can I still use old one? After over 3 mo trying still not able to get those lbs off as advertised. Your counselors have all been excellent but weight is not coming off as advertised.

Dry ice in order was not sealed properly and leaked all over food, spilled onto floor counter and sink when trying to remove and burned hand. I wrote twice and did on a chat and received no response of any sort. My husband has a burn on his hand, we have stains in the sink and floor. I want my account cancelled and I want a refund. If I still do not get compensation I am taking this to BBB and Lisa Madigan.

I've spoken with 2 counselors the last two nights, Stephanie and Peggy. Your system discounted me before I was able to even start the survey tonight. I just wanted to tell you how absolutely outstanding these ladies were with explaining things to me and getting me on the right path. Many thanks to them both.

Unable to use revised numi.com program. Format contains meaningless symbols; several colored icons are undefined and useless. They block the names of various entries. The entry screen is blocked out on the left by a colored section that uses up valuable space. The block has a list of words including recipes; journal; leaf; progress; etc. Make this section MUCH smaller or make it accessible from another label. I cannot use an iPad to enter data like before. The data entry form is only partially visible on an iPad. While using my desktop Mac I was totally blocked and could not log on last Monday. There was a duplication of entries from the previous day and I could not enter new data. I recommend that customers be given access to an old version so we can continue to still enter info. Once the bugs are out of the new version then that data could be transferred/combined. Or simply give customers the choice of which format they prefer.

I had been using the previous iteration of the NuMi app (for iOS) since June as part of my weight-loss program with Nutrisystem. I have lost 30 pounds. However, about a month ago, Nutrisystem updated the app with very little advance notice. For me, I used the old version one day for breakfast in the morning, but when I went to fill-in my data for lunch, there was a whole new app staring at me. Even as a long-time and well-experience computer professional, I had a very difficult time "decoding" the app. It was so difficult, that I just ceased to use it.

I placed an order for my husband Matthew, while waiting for the order to be delivered, I get a robo call stating that my next shipment will be ordered and my card will be billed $4**. So wrong especially since I had placed a 1x order and still had not received it. We had wanted to try out the food first before we ordered any additional. Sorry but I find this very unethical and now will be cancelling the order. Doesn't matter if it works or not. Will not deal with an unethical company.

Beta release NUMi - Very poor launch. I usually sign up for Beta testing. This app was not even ready for Beta. I cannot even download and open on note 4. I've given up. Going back to mfp. May leave NutriSystem.

I was unable to log my new weight on page where teddy bears were shown. I'm impressed with the response time for an answer. Unfortunately I'm unimpressed with the new NuMi and will now simply keep a journal by hand.

I am so disappointed with this. You have so much promo and not enough real information about how to start. A simple set by set would be nice to have. I got all this food and now I found out I have to go buy more food??? This program doesn't need to be this complicated but navigating all the promo on the site just adds more complexity to figure out what to do next. This should be included in the welcome pack so it's not so bloody complicated to figure out what I eat next. I have a 7 day starter kit and is that what my $300 got me? 7 days of partial food because I have to go buy more of it now?

All of my Doctors, and I do have a lot of them, wanted me to have the sleeve done so that I could lose weight. I chose Nutrisystem instead. This is the start of my third month and I have lost 33 pounds. I am very happy with the food choices and appreciate how many different choices you give us. All of the staff is very helpful and believe me that is really appreciated.

I was concerned that vanilla extract might contain alcohol as this is an ingredient I cannot have at all in any amount. Olivia, my counselor was very helpful and reassuring and explained that none of the foods in Nutrisystem contains alcohol. But she went even further to replace the food that contained vanilla extract with one that didn't and to send me a list of the ingredients in every meal.

The first strike against you occurred this month when I tried to delay my order for a week. Your Website wouldn't allow me to change the delivery date. Even after several attempts I had no results. So I sent a complaint email. Strike two just happened. You informed me by email that the shipment would arrive between Tue. and Fri. Still not here. I will no longer recommend you to friends and family. And if I have any more problems with you, I will discontinue my account. Enough is enough. You check my records and you will see that I've been with you for over a year. I don't allow mistakes when you are taking my money. I expect good service.

Customer support contacted and offered a refund for the fee which was very much appreciated since it hadn't been made clear in the future. Appreciate the attentive customer service team.

The food was tasty. The NuMi app is amazing. This app made losing the weight so much easier. I use it every day. I have lost all the weight I wanted and still plan on using NuMi every day. Being able to see my progress was so helpful. This app literally kept me responsible for my diet/activity choices and in turn kept me motivated.

Step syncing to NuMi app - I appreciate the prompt response and am very satisfied with the info relayed to me. Also accidentally skipped survey for chat. Tina was very personable and answered all my questions as well. Impressed so far with all aspects of Nutrisystem!

Nutrisystem's customer service reps are great! I have had contact with two different people in the past 2 weeks and the promptness of their response and the concise information was much appreciated. They are what customer service should be. Thank you also for the great food - everything, so far, is delicious..

I received my first Nutrisystem delivery. No problems except almost everything has a chocolate ingredient (hate chocolate). Attempted link without success. Opened my e-mail this AM and found shipment has been sent. The company sent e-mail late night prior to delivery ensuring a high probability of inability to stop shipment. Feels a little wrong to me, discontinued plan. I think they have a questionable ethics model for their business.

I wanted to thank you for helping me with my problem and allowing us to reach a good compromise. I appreciate how you stepped to the plate to help me, at least for two months. It is very important to me that I was able to get your help.

I tried the Nutrisystem for the first time after ordering it online. I read the fine print but evidently missed the part about owing a penalty if I canceled after the first order and didn't order a second. This is not a good business practice if you want to have a good reputation. In fact, it should be illegal!!! So now I owe a $125.00 penalty out of my meager military retirement pay!!! I didn't request a second order because I found the food to be practically uneatable... Bland and extremely small servings. No wonder they advertise that if you follow the plan you will lose weight... Who wouldn't on that meager amount of food! It seems you can't trust any company anymore... They all are after your money.

Thank you for your prompt response to my concern. Please know that I am satisfied with my results on your program and would be happy to enroll in the program again if needed.

Option: Out of Nutrisystem. I want to decline any further Nutrisystem contact and no further food orders to be sent to my home. You had sent two boxes to my home which were not authorized. Do not do this. Refund my Visa charge card immediately.

I ordered in January of 2017. I hated the food. It was nasty. I grit my teeth and ate the food for 3 weeks before I got sick. I contacted customer service and they told me "you cannot cancel." I went online and delayed my order every month. Changed my credit card, but the credit card company only changed the security number on the back of the card! Last month Nutrisystem charged my Discover card $99 cancellation fee. WTF. So much for satisfaction guaranteed. I not only didn't lose weight. I HATED the food and it made me sick! Do yourself a favor and don't buy this crap!

I will be receiving a full refund of my cancellation charge! Stefano with NutriSystem was very helpful and apologetic and even though the meals made me sick, I have a better opinion of the company. Thank you very much Nutrisystem????????????

I subscribed to the weight loss program and must admit that I couldn't follow it right away as we had visitors from out of the country. Once they left early October, I got back on the program and followed it closely and did not lose weight, but actually gained weight! I called Customer Service and we refined my program a bit and I followed it daily and used my tracker. Another woman in my office is on the program and has had success with it.

Can't say enough about the Nutrisystem weight loss program. The food is delicious; very reasonably priced and counselors are always available to offer assistance. I've been a lifetime member with Weight Watchers for a number of years, but now that I've tried Nutrisystem, I have to say I prefer this program over Weight Watchers. Weight loss was much quicker as well. I plan to continue ordering Nutrisystem food items after I've reached my goal, and into the future. That's how good the food is.

Hardly an answer with any corrective action to be addressed. The customer should have more choices regarding how and when an order is shipped PERIOD. UPS or USPS or overnight freight. Additionally if a delay shipment pre-ordered could be an option delivery, could be tailored to a specific date so the customer would have what he wants when he wants it and you all would fill it as it was convenient for that delivery date. Everybody wins!!

After sending in a complaint about a couple of favorite food items on Nutrisystem that were no longer available on the online ordering system, I promptly heard back from a representative from Nutrisystem who provided additional information. They let me know that the meatloaf dinner had in fact been discontinued (which was disappointing) but that the turkey dinner would be returning (timing unknown). I was delighted when they promised to send me 12 free turkey dinners to hold me over until my favorite dinner would eventually be available again. That's great customer service! I continue to be very successful maintaining my weight loss (50 lbs) on this program by continuing to order the food 4 years later. Great program! Good tasting food!

Nutrisystem is very overpriced. The food is terrible and when I called for assistance the girl that helped me was very rude. Would never ever recommend this to anybody and also Nutrisystem needs to post that there is a two month contract in the beginning of their website not till the very very end when you go to sign out and pay. Also needs to be a little bit located they should let you know earlier when you’re reading about Nutrisystem that is it a two month contract and the Money back guarantee should be for one month not for 14 days because you have one month worth of food.

This was the third time I have used Nutrisystem. My goals were different this time and my focus was more dedicated. Being dedicated and committed to weight loss is crucial. I lost 42 lbs, went from a 18W to a size 12. Feeling great!!

Just ordered a month's supply. Got 25 days of food. Lie number one. Tried to cancel future deliveries. Was told that would cost $125.00. Not anything made clear in the sale ordered online so it must be in the miles of fine print. Could not cancel online due to security reasons. Right but I ordered and used my CC ONLINE. I HATE BEING LIED TO. HATE BEING RIPPED OFF EVERY TIME BY THESE CRIMINALS. If you think there are 25 days in a month have fun. I'm not anybody's fool. Provide 30 days of diet food not 25.

After ordering the food, (I went with the more expensive option so I could choose my food), I realized that I was only getting 18 days plus 7 of the turbo which is 25 days and that the next month I would only be getting 24 days worth of food! This means I'm paying for 7 days of the program that I will be just eating my own food! They advertise the price at 11.99 per day but with the "flex days" (actually meaning buy your own food days) it's 13.99 a day!!! That's almost $50 extra dollars I'm being charged! I contacted them through the chat function and got no help and when I asked for a manager was told there was none available!

I thought the Nutrisystem worked wonders on me. I just ran out of money, and I feel very guilty using money when my husband is the only one working. But it was more than I thought it would be. I don't get hungry. The food is very good, and the plan worked for me. I still have lots more to lose, but someday I will reach it, and it's due in part to Nutrisystem!

There are several cautions that I want to raise:

I am sorry to say the food did not taste good at all. It all had a certain smell and flavor that was very unappealing. I did see that the frozen got good reviews. I may try that ala carte but must say what I got I would not eat. I am throwing it out. Oh the bars were pretty good.

I enjoy the food and it’s easy to stay on track, but when I try to eat normal food for the flex meals, my stomach won’t tolerate it. Makes it hard to attempt eating out. Is this normal?? 5 months and down 35 lbs so it does work!

I signed my wife and I up for Nutrisystem 2 months ago, she only joined to help support my weight loss and get me started. The problem started when I went to cancel her account, Nutrisystem has you create an account with your email and a password but only allows you to cancel by phone. When I called to cancel her account, an account I created for her on-line with our credit card, the service rep would not cancel her account without talking to her, stating it was for security reasons. This was not true, remember I had to create an account with a password so you should be able to cancel your account after logging onto Nutrisystem with that password!