Nutrisystem Reviews

I sent an email and got a reply with no answer. I sent another email and again got no reply. I need to know how long the 2 boxes of food I have received are supposed to last. This is poor customer service. Please contact me at my email with the answer. Thank you.

Called customer service because I mixed up my turbo package. And Alex was awesome!!! I did call again because I didn’t know if he had the right email and a VERY rude associate answered! But thankfully Alex did send it to the right email, pray I for now on, get people to answer like Alex, he was AWESOME! Thank you!

Did not receive a Get Started book with my order and the young man who helped me was just so helpful. He answered all my questions. And he went over and over my plan. I'm on to make sure I'm ok with it. Said he'd mail me my book I need in the mail. Very sweet guy, Thank you for all your help.

On the website's Manage Next Order page, I accidentally moved up my next order to the next day, which was same date my current order was being delivered. I sent an email and the response from Kristen ** was very quick and solved the issue. Thank you.

Very quick and helpful fix. I’ve contacted Nutrisystem 4 times. Two times before I joined with questions and once due to a damaged item in shipping and now this. Each time, my expectations have been exceeded. Great customer services! Thank you!

This was the dumbest thing ever. I had to call and got a woman who wouldn’t let me cancel because I “had an active account”. I don’t know what that means but I want the food to stop coming; no one eats it. This was frustrating and an email should have sufficed. I don’t understand why I had to give “verbal confirmation” that I wanted to cancel.

I was a new customer to Nutrisystem. When my first delivery arrived there was no instructions, no welcome to Nutrisystem and no shakes as previously promised. I was very disappointed and emailed Nutrisystem my concerns. I was very pleased when I heard from them very quickly. They apologized for the errors and gave me a gift certificate and shakes which should arrive with the next delivery. They also emailed me the going out booklet which had been previously promised. So I am very pleased with Nutrisystem's customer service.

I was interested in knowing if I could swap out my nightly snack for an apple or orange and was told I could swap out with a PowerFuel & SmartCarb. Great to know!!! Everything about this program is great and I am very happy with my results thus far. Looking forward to a healthy new lifestyle with Nutrisystem!!!

I want to thank Nutrisystem for helping me make healthy changes to my order. I am diabetic and originally ordered things not knowing they were not all diabetic friendly, so when I contacted them about making the changes I needed. I spoke with a customer service rep who was originally not that helpful, but she passed me on to another person who was very, very helpful. I wanted to put in a good word on her behalf, but she was also very humble and just said she was glad to help. Nutrisystem should find this lady and give her a higher pay grade, she's awesome! Thank you so much for helping me get this right for my health!

Contact counseling nutrition department for issues I have on my high blood pressure and lactose intolerance. Received an email from Emily ** and she was descript and very helpful. Emily was very helpful and included readable information lists of food for me to choose from. Thank you. I look forward to further working with nutrition team.

I was having a problem finding my order on what I thought was a new account I had opened with Nutrisystem. I received info my order was confirmed and then received notification when the non-frozen shipped. However I was never able to sign on and find that I'd even ordered much less been able to track the order. After a couple of emails and then 2 to customer service, Kelly sent me an email that had me sign on with a new PW and with that I found my account and all the info I needed. Thank you so much for your help as I was becoming discouraged and ready to cancel the whole account. I love Nutrisystem and have been on it off and on for a number of years and always come back.

I am always confused by the Nutrisystem's website. I'm getting the hang of it. But for my next delivery I ordered a la carte. And did not realize that I still needed to meet $75 for the free shipping. I thought it went automatically for free on my auto delivery. And for my next delivery. Kristen help me understand what I needed to do and gave me some great tips. Thank you Kristen.

Wonderful experience. Very knowledgeable and professional. Very kind and understanding. Every question I had was answered promptly. She explained everything I had received and how to incorporate it into my day. I very much appreciate her kindness and her answers.

I looked at many programs, I liked that this had a no contract plan so I purchased 30 days worth of food. Some of the food was good, but I had decided not to order another 30 days of food so I was pretty shocked when packages showed up at my house. I called to find out why and I was told that I signed up for the subscription, which I didn't and asked that they take the food back immediately. They told me I was stuck with the frozen food and in order to return the dry food I would be charged a $125.00 fee. I felt like I was scammed with no options, nobody would help me or explain to me how this could have happened. I will NEVER use them again, beware.

I am very pleased with my food and the staff. Very friendly and knowledgeable. Always willing to help. I had a question that I emailed and someone got right back to me within a very short time, I did not have to wait 1-2 days.

Nutrisystem sends me an email saying sign up for NuMi and get a pack of free desserts...I sign up, but no mention of desserts. Right on the screen of NuMi it has a chat icon, I click and ask the same question. They say, "Oh sorry. We cannot help you with that!" So far my shipment was missing items, I have sat on hold with your company for 30+ minutes and got nowhere. I have sent emails and get reply that say, "Sorry. We have high volume of emails and will get back to you in 5-7 days!" Very disappointing and I may just ask for money back at end of two weeks. This is not what is advertised. And all I am is bombarded with emails to "buy" more stuff, as if the $260 I spent so far is not enough. Especially when it was shipped with items missing!

Some of the food I ordered was very stale and inedible! This carrot cake had mold growing on it!!! I was not happy about spending $300 for food that was inedible! I have talked with Nutrisystem but I really am dissatisfied and would think you might replace the whole order.

When I am on Nutrisystem, your service is really good. I can email customer service and get responses back quickly. Customer service is very important. I also like the coupons that are offered and try to take advantage of them. I stopped ordering Nutrisystem a few months back but I suspect I will order again in the future. Recently I did email a question and did not get a response back. That was disappointing.

Nutrisystem has lied to me repeatedly about when I would receive my second shipment. I have not been on my diet in a week waiting for a shipment. First shipment came then they fall flat on their face for the second one. Then when you call they act like they don't care. Use another company.

I ordered Nutrisystem because I wanted to lose about 25lbs and the idea of meals that were prepackaged was very appealing. When I received the food I was less than impressed. None of the food is actually healthy or good tasting. The weight loss is because the portions of unhealthy food are tiny. I found myself never feeling full and always hungry within a very short time after eating. The food is full of preservatives and there is nothing healthy about it.

My order sheet said I had gotten the eating out guide but it was not in there. I called and the lady said she would send it to me, two weeks later I called and said I had not gotten it so the Matthew said ya'll don't have hard copies of the book anymore so he emailed it to me. It won't open. So I am still stuck, so I will just cancel my subscription to ya'll and go elsewhere since you are too cheap to give me a eating out guide and have dishonest people.

I asked a question and it took almost a week for you to respond. I haven't lost weight like I thought I would. Discouraged and now struggling. You could have helped me last week. Too late and I gained more.

It is extremely difficult to cancel service. I have called, tried to chat, sent emails and the process is extremely frustrating. I have no hold time when placing an order but when I tried to cancel I was put thru ridiculous process. I am very disappointed with this manipulation.

Nutrisystem food is very low quality. Serving sizes are generic so you won't receive proper nutrition. Low protein/high carb food is designed to save Nutrisystem money while you get short-changed on both value and proper nutrition. An example is the mashed potato and turkey medallions "dinner" that is a very small portion of low-budget, TV dinner-like corporate-imitation-food. Many NS "meals" were of similar low quality. When I say low quality I am referring to the type of product that really is not even considered to be real food. It is just some corporate version of giving you the cheapest, high carb junk that they can while they charge you premium money to boost their corporate profits.

I like the program kept me eating food that were healthier and proportionate. The variety was good and I was satisfied with the meals and liked the support that was offered. I liked the app that helped keep track of what I ate and my fitness.

I was able to resolve this issue with a different very helpful customer service representative. She explained the Auto-Delivery program was only for 2 months, helped me with my second order and most importantly, refunded my $125.00 "Cancellation fee." A manager had also contacted me to ensure the issue was resolved. The food is good and I am losing weight, so I am a happy customer!

I sent an email asking to discontinue my ordering, and I received the following response: "We do require that you contact a Program Consultant at 1-800-585-5483, option 2 followed by option 5, to provide a verbal confirmation. Representatives are available from 7am – midnight EST every day of the week. We look forward to hearing from you soon." So, now I am on hold with Program Consultant at 1-800-585-5483, option 2 followed by option 5, and the announcement stated that the time on hold will be greater than 10 minutes. I feel that this is too long to cancel my account. Is this step absolutely necessary? It feels like a tactic to delay the cancellation. There should be an option to cancel online, since that is the way that I joined, and I have never had to talk with a representative to pay or get food.

I have been with this program 1 month and will do a 2nd month. It works, but like others' reviews they are not upfront with their advertising. The first month had 28 days worth of food. 2nd only 24, but no reduction in price. Fortunately I found a coupon at Costco to reduce the cost some. I will not order a 3rd month. If you received the original 28 day program It would worth it maybe.

Lost 37 pounds by following them for 4 months, will continue. I have tried their service and got desire results, they are going to start new healthy diet/prepackage ingredients with recipe – ready to cook – love to try all sort of international foods. Best option for overall family health with variety of tastes!

Nutrisystem offers the worst experience for customer service. They give you the runaround when it comes to disputing their charges. I was going to stop my subscription after my first month but the representative that I spoke with offered me the price of $278.00 and I decided to stay with the program. Well needless to say, I was charged $350.00. The representative I spoke to today, informed me there was nothing he could do. I asked to talk to his supervisor and informed me that his supervisor was unavailable. He could connect me to his supervisor voicemail. Worst Customer Service Experience At Its Best!!!! Rip Off!!!

I followed the program without exception. Although I lost some bulk the first week, at the end, I never actually lost weight. I gained 1 lb. and that was disappointing although I enjoyed the food. I called and spoke with a counselor. He said that I was doing everything the right way but that I should cut back on the diet soda, which I did but it did not change anything.

My stepson lost weight easily and happily. Unfortunately, Trying to convince his father and other people he comes in contact to keep him on the Plan was very frustrating. I am stopping the Plan as there is not a consistent approach with other people. Finding he ate 10 cookies because no one was watching him discourages me from continuing.

Just finished Turbo week and couldn't figure out how to plan for 'what comes next.' For some reason I was missing the daily tracker. Christina helped me figure out the daily intake of food and electronically sent me the tracker! Thank you!

I'm at the end of my 2 months and haven't lost any more weight. I lost 10 pounds after the first week. I was very excited and I've been very serious about losing weight. My goal was to lose 30 pounds and after following the diet strictly I never lost one more pound. I followed the daily tracker booklet every day. I don't dare ask for my money back since I didn't cancel within the first week... Bummer!

My box of frozen goods arrived and it was all melted. Something must have happened to the dry ice. So I did an online chat with a rep, who told me to throw it away and said I would receive a credit. One week later, and two emails later, I have had no further response and no credit. I've been promised a credit and threw away the food as instructed, and then radio silence. That's not good business.

First I want to say that I have no issues with any of the food. I signed up for Nutrisystem after my sister started it and lost 11 lbs. her first month. She ended up canceling after 2nd month because of a customer service issue. I signed up anyway - while knowing this. It's all good until you have an issue with them. And I expect I will be getting their robot response - thank you for your review and we will be looking into your account and getting in touch soon. Sure. You do that.

I am a senior citizen who was unaware that (as William, so rudely implied on the phone) that I had signed up for auto shipment. I initially chatted with a representative to assist me in selecting my foods. He helped me in my selections. Never, at any time was the word "auto ship" mentioned. I just spoke with William on the phone, who was so rude to me and would not allow me to speak with his supervisor. He informed me that I will be charge with $125 cancellation fee for the return of this order being sent. I told him I could not afford another order & never would have agreed to a reorder.

I've notified by email but can't get through via telephone - the wait is never ending. My wife, Debi, and I want to cancel membership. The program food is not sitting well with our bodies. We were successful on it 3 years ago, but struggling now. Would like to return my most recent order ** and her order **.

The Turbo Week combined with the uniquely yours food plan is a great way to lose weight. The foods are so much better than you would think. Give it a try if you are thinking about it.

Full disclosure first: I have used Nutrisystem on and off since mid-2013 and it has helped me lose the better part of 100 pounds during that time frame. I would receive a full 28 days (4 weeks) worth of food on my doorstep every month for just under $300. As a result, I was able to both lose weight and stay on my strict budget. I definitely thought I hit the jackpot and could not have been happier with the service.

Let me say that the Nutrisystem plan is working and I am happy about that; however, customer service has been really bad. My 1st request was to change my start date as I did not start the program when the first box was delivered to my doorstep, I had to wait 1 week. No one could change my start date, I asked twice. I used the "Manage My Order" section to have my 2nd shipment delayed 1 week and have had nothing but a nightmare from that. Billed twice, then credited back and my order was canceled. I only wanted it to be delayed 1 week, never asked for it to be canceled.

I have been on the program for a little over a month. Have already seen results. The food is absolutely delicious and I love the variety. Have already had to ask a question and received a prompt and courteous answer. I am a very satisfied customer and will recommend the program.

A carrot cake snack I received was moldy. I am a long-term customer and have never had a problem with a meal before this. I emailed and CSR responded quickly. Promised to look into it, and ordered me a replacement snack free of charge, thanks!

I needed help getting started. Kaitlyn ** was very helpful, positive, & made me feel good about calling! Even reassured me it was okay to call again, that the counselors were there for us 7 days a week. I’m excited to get started. I just wanted to know I was doing this correctly. She made me feel very comfortable. Thanks!

I wasn't sure how much fruit I can have, now I know once a day. I was eating it with breakfast though instead of with my PM snack. My schedule doesn't always allow me to be home to have the snacks so does it matter when? Very pleased with the help.

I've used Nutrisystem twice. The first time for 4 months I lost about 60 pounds (I think, it's been a while). Then, continuing on my own using the practice of portion control learned from NS and daily exercise I lost another 40 pounds. Credits go to NS for the food program and online support and the behavior modifications. A couple of years later I needed to lose some more weight but couldn't afford the great program I was on before. Do I ordered s more basic program with no frozen food. This time I wasn't as successful and the packaged and unfrozen foods all reminded me of Hormel and MRE foods. I canceled and my weight continued to creep up. I'm still 60 pounds lighter than I was 5 years ago but now I feel like a pig and need to lose 40 pounds.

I've been trying to cancel the next order scheduled to be processed at midnight tomorrow several times. I sent the 1st email which informed me they were very busy. I was concerned they get the message before midnight so I went back in to chat. The chat person Diana told me she couldn't cancel but that I could do that by email customer service or I could call. I emailed customer service and got a message back that I needed to call. I call in and was told she couldn't cancel & that I had to call again tomorrow. Both things that I was told to do and neither worked. I don't have time for this kind of runaround. VERY dissatisfied.

I ordered a month's Nutrisystem. However, when my shipment arrived, there was only food for 25 days. As far as I know, there is no month that contains only 25 days. I am cancelling my subscription immediately. The food is good but I do think this is false advertising and fraud. I plan to report the company to the Better Business Bureau.

I do not want any further food shipped to my house. I've contacted my credit card to not pay for any further Nutrisystem charges. I will pursue further actions if you continue to send any product to me. I called and the guy said he cancelled my account. This better be the case.

I contacted weight loss counselor. Vicky was very helpful, she spend almost an hour on the phone with me listening and advising. We came up with the solution and she helped with my order. Good job. Thanks Vicky, I appreciate attention and caring response.

An active athlete (21 years a collegiate soccer referee), 13 years ago I contacted Parkinson's Disease. About 2 years ago, the PD got worse and affected my gait and balance. The limited mobility helped my weight increase from 220# to 280#. The weight has caused heart problems, and leg swelling, which I could not correct. The Nutrisystem seemed a program I could follow, so I joined. In 3 weeks, I have lost over 20#, although hungry, my physical condition is improving, and my leg swelling has almost returned to normal. I will continue to reach a goal of 230#, and hopefully, beyond for the remainder of my life.

Frozen delivered 2/28/18. Tracker says dry will arrive 3/2. Then 3/5, then 3/7. Never delivered. I had to go to the post office to pick it up, but tracker showed "Delivered". NOT true. Called Customer Service- "Sorry, we aren't responsible for deliveries. That's your problem?" VERY nasty!! So I buy a soda at McDonald's and the cup leaks. I take it back and they say "Sorry, you have to call the cup maker". A joke. You sell the whole package. You should be accountable for all of it. My entire food schedule was thrown off by an 8-day gap. I saw 5 UPS trucks pass my house during that week. Weather not a factor, just a UPS/ Nutrisystem excuse.

Be aware of the small print when you sign up for Nutrisystem. We placed our orders in early January but were sidelined by influenza, then pneumonia. Thus, we started our diet plan late. After deciding that we were not happy eating out of boxes and packages, we cancelled our orders. We are now being charged $250 ($125 a piece) for “late” cancellation”. Will be contesting the payment but not sure if we will prevail.

Tomorrow is my last day on turbo take off. I was advised earlier this week to call back toward the end of my first week to speak with a counselor. I did so today and spoke with William WHO WAS FABULOUS!!! He answered all my questions and even gave me tips that I had not seen in the information provided or on NUMI/leaf as to an upcoming dining out experience, flex meals, power fuels, grocery shopping and much more. If I could speak with William every time I called that would be fantastic. Keep him!

Pros: NutriSystem shipment is quick and everything is packaged nicely. Cons: Cancelling is a hassle. I’ve called multiple times, the “system” says my program is cancelled but I haven’t received a refund yet. Phone survey system is glitchy. Today: 1st call - Was put on hold for 10+ mins before I hung up. 2nd call - rep tried to transfer me to the survey and accidentally hung on me.

Normally, I do the live chat, but yesterday the storm caused issues with chat. I emailed. Then online I saw the storm caused difficulty for y'all. My email was handled very quickly! All of you are great! Thank you for everything! Keep up the great work!!

How you at least get 600.00 out the clients before you let them canceled. Yes you control that you give them so few days to back out and then. Wammmbammm you got me. So I Decided I’m going to follow this program to the T and lose the weight. I’m going to do the before and after pictures. I’m going to lose 110lbs. I weigh in at 230. I will make Nutrisystem work my weight in gold.

I received your shipment of diabetic products and I had so many cookies for snacks. The last 2 nights, my blood sugar has gone through the ceiling. 196 & 190. Not only the cookies but the snack bars have a lot of sugar in them too. Also the dinners had a lot of pasta of which diabetics are not supposed to have. If you want me to reorder your product, you should adjust your diabetic products.

I recently began Nutrisystem. I didn't want to sign up for auto delivery so I began ordering ala carte from Nutrisystem to try different foods and I also ordered some from another company that sells Nutrisystem products. That cooler from that retailer came with ice cream melted and frozen items barely cold. My order came from Nutrisystem packed with the dry ice still in the cooler and everything completely frozen. I learned a valuable lesson. I've only been on the Nutrisystem plan for 6 days and have lost 4 pounds. Amazing. It will be trial and error to find my favorite foods but I couldn't be happier.

First of all, Emilya was extremely helpful and I really appreciate her help. Two concerns are as follows: I didn't get the name of the previous counselor, but I informed her I don't eat pork and she was going to take care of replacing meals with ham, bacon,etc. So far I've only rec'd one chicken noodle soup. The other concern is: when I began the order, I informed the gentleman I was borderline diabetic and he assured me Nutrisystem food was compatible with diabetics so it was fine. I even said there seems to be many pasta dishes and even pizza, but he assured me it was fine. Is that true? I see many meals that seem high in carbs and many sweet breakfast items along with snacks. Pls advise. Thank you.

Kind of put off by all the fuss over your bears - did everything that was required, got nothing, even asked about it, heard nothing. Companies don't follow up on what they advertise. I don't want to do business with them. There are other ways to lose the weight.

Worst customer service I’ve ever had. Was left on infinite hold. Trying to cancel subscription. I think is worse services I’ve ever had. I will post this on social media. Can’t say anything positive about the product or service. So far not a very good experience customer service wise and product and didn’t want to charge me an additional $125 to cancel my subscription and such **.

I wanted to know how long before my order would be processed through PayPal. The customer service rep answered all my questions quickly and efficiently. I found her to be very helpful and I appreciated the fast follow up to my inquiry.

I tried Nutrisystem for 2 months. I signed up for the least expensive, due to the high cost. The food was AWFUL! The "pizza" was flatbread with tomato sauce and a few strands of fake "cheese" on it. 2/3 of the evening meals were the pizza. 2/3 of the lunches were chili with beans... Also tasteless. The breakfasts and snacks weren't too bad... Probably the best of all of it. Despite the taste, I powered through for the first 2 orders. I thought I would get used to the taste. NOPE! Even my strong stomach can take only so much. I started gagging each time I ate dinner. I cancelled my 3rd month's order, only to be charged a couple hundred dollars for not staying with the program. It's a scam.

Thank you for addressing my problem w/ moldy carrot cake. I didn’t save the package, but the use by date was July 2018. I had ordered and I was charged much more than I had been charged. I don’t understand what’s going on with my account.

Had to cancel deliveries. The deliveries of food is overwhelming to me. I have limited space. And we are going to Europe twice this year as well as going to a second home for the summer. No one here to take care of the food deliveries. And delaying them doesn’t work either. Therefore, I am done until we are home.

With my salary I'm raising twins. I am traveling a lot because my work sends me overseas often. I ordered several times from Nutrisystem. They are good until you ask to cancel. At that moment you have two options: to buy smaller order (they want to steal money from you); to pay $125 as cancellation fee (stealing again). When I ordered last time it was the option. One-Time Delivery: $590.75 - (this was cross lined, so it's not that price anymore). 4-Week Price: $383.99 with Auto-Delivery - free shipping (here is saying that 4 week Price is 383.99. It is not saying that if you cancel then the above CROSSED price of 590.75 will be active!!! So, Nutrisystem is going down. They are not making new customers maybe, and they are trying to squeeze their existing customers.

I tried the program which worked okay due to the portion control, and ads saying save on this package and save on that package... At the end of the month they billed me a total of upwards of $900.00. When I called to cancel their auto ship they were going to charge me $130.00 cancellation fee... I told them to go ahead and I would tell my story publicly!! Go to your local grocery store and purchase Smart Choice meals and you will lose the same way... Log your intake on Fitness Pal and I promise you will save a ton of money. Nutrisystem is a huge rip off in my opinion!!

I was attracted by the $25 discount being offered. I placed the order, the food was delivered but the discount was not applied. When I reached out I was told the discount would apply to my second order. That was NOT what the offer said...the offer said, "Off your order today." That made me feel uncomfortable, that I was misled or tricked. Because of that I cancelled my order.

Nutrisystem is missing health risk disclosure and protection recommendations from their program. I've learned from my own experience that several others have reported the same thing yet the information below is not disclosed by Nutrisystem. Coincidently I had blood work through my company done one day before beginning Nutrisystem. All normal results. Six weeks later my annual blood tests were due with my doctor. I was shocked to hear that my liver enzymes were elevated 10 times the normal amount! This is NOT good news and usually indicates a serious medical condition. I have no history in my family or my health history of liver disease and no risk factors that are applicable. My doctor asked me to retest in 2 weeks.

I am so sick right now. When I signed up for the program I was NOT aware that it was auto/select, auto/delivery on the program. My understanding was that I could choose my food every month. I have never been on any weight loss plan so I was not aware that I even had to be careful, my card was charged another $334.00 for food I can't consume due to medical reasons (daily fiber intake with IBD) not to mention I didn't get to pick the food they auto ordered.

I ordered the 28 day diet from QVC and did not like hardly any of the selections. Why so much pasta and inferior flavor too? The pizza left a lot to be desired! I had to add veggies to the pot pie for any flavor. The rotini with meatballs yuck! The white bean chili double yuck! Needless to say, I returned over 30 food items to QVC. What a waste of money!

I lost 24 lbs on my first month! I will continue working on my journey!!! Thanks!!! It's not hard to do at all, very convenient, easy to make, just add veggies and you will be good to go. Love the convenience of the on the go plans, no cooking time needed.

I will never use any of your products again. It’s really bad customer service to continually not to get your food. I started and was unable to stay on the diet because my food wasn’t shipped or was thawed out when I received it or it was lost in the mail. When I called customer service they could care less. This was a lot of money for me to spend on this program and a big commitment. I feel my whole time on your program wasted my time and money. All because you couldn’t manage to get me the food needed to lose weight on your program (which I paid for). And I would really like my money back.

This company has gotten worse and worse over the years... The CSRs are pushy, you can get five different answers to the exact same question, They are misleading and lie about their pricing, and they compete for your order with many false truths.

Hi - I tried to cancel after my first delivery and was told that I had a $175 (approx) cancellation fee if I cancel prior to the second delivery. I genuinely do not recall this being made clear when I paid the $440 for the initial delivery. Is there flexibility on this at all? Thanks.

I noted a charge on my account which I did not want. I called customer support and was more than happy with the service I received. Needless to say, I will definitely buy more of the Nutrisystem products in the future. I am currently using the shakes I previously purchased. For me, good customer service is a must or I will no longer use the product. Your customer service was timely and the problem corrected quickly. Thank you.

I signed up with Nutrisystem the 1st of January. They said on the ad on TV lose 13 lbs and 7 1/2 inches in 1 month. I have been totally faithful to their program and have only lost 7 lbs. I walk at least 2 miles every day. I have called into Nutrisystem and complained at least 4 times now. They say it's because everyone loses weight differently. That's not what their ad on TV says. I track everything I eat on my tracker book. When I told them I want my money back they tell me, "That's only in the first week if you didn't like the food." I like the food I order but that's not what they advertise. This is false advertisement.

I feel it is easy to sign up and difficult to cancel. Nutrisystem puts you on auto delivery and then when you cancel you keep getting food. I had to call several times to get the return labels to return the food. Then they said they would charge me more for the first order for canceling. The food isn't like you see on tv. You still have to buy the most expensive food. You have to buy the salads, fruits and vegetables. I also found that the food made me extremely gassy. When I ask to speak with a supervisor after repeated calls to Nutrisystem I was told no supervisors were in. I find that hard to believe. I won't ever use this product or recommend it to anyone. Make sure you read the fine print. The ordering process and returns are one step away from a scam. I lost more weight on my own and spent the same amount of time in the grocery store. DON'T WASTE YOUR MONEY OR TIME ON THIS PRODUCT!!! I wish I wouldn't have.

I have done Nutrisystem twice over the years, and gained all the weight back. The temptation is the blame yourself for this, which companies like this count on. I looked at their website just now, and the difference between now and when I did it is disgusting. The redesign is no better than most shoddy companies that we would know better than to do business with, but since they count on us wanting to lose weight, they are getting away with it. You can't see what food is on the plan till you pay, and they make it appear that you can do one month with no issues, but the fine print at the bottom after you pick a plan says that if you cancel within 14 days AND RETURN THE FOOD. You won't be charged for more months, but if you return AFTER 14 days, they will charge you $125!

I was contacted by Nutrisystem and am happy to report this was resolved!

They have a cancelation fee that they really do an exceptional job of hiding. The customer service reps won't even tell you it exists until after they have processed your cancelation. You will receive no paperwork detailing the fee and they will brick-wall you if you attempt to contact them about it. They have a customer experience team who combs review sites like this offering to talk to people and assuage their bad experiences, but the email does not appear to have anyone on the other end managing inquiries.

THIS IS REAL. 12/28/17 at 10:59 PM ORDER: **. YOUR PLAN: Uniquely Yours Plan: Women, Custom Menu. SUMMARY: A total of $298.98 will be charged to your ** CARD ending in **. Cancelled On: 1/10/2018 4:33 PM. Confirmation Number:**. REASON FOR CANCELLATION: Finished the 7 days Turbo Takeoff - did not lose weight, but GAINED 2 POUNDS instead. Since cancellation was within 14 days, I was promised a full refund will be issued, minus $19.97 for shipping. I returned all the dry food, trash the frozen food (as instructed by customer service) because it made me gained weight.

After all the time I spent to alert you of your deficits (mold in your food) you actually replace my foul cinnamon bun with ONE other one! This is sooo cheap. I can’t believe it. Now I should just post the photo of the moldy bun on Instagram and it would probably get your attention more accurately. I could live with Tina’s promise to send my FIVE replacements and I thought alright they got easy off the hook (Agent (Tina **): "I am so sorry you had to experience this and would be happy to send out 5 replacements."). But now you send me ONE replacement bun!!! Come on, this is just not worth my time and quite frankly I find it shamefully neglectful of whoever did that. Please fix that and at least stick to the 5 replacements.

Thank you very much for answering my email. I am sure my first week will be successful because of the answers and guidance you gave me. I am very excited about starting your program tomorrow. Thank you again for the time you took to answer me questions.

Trouble placing an order on numerous occasions, with error messages telling me website not working. Every time Nutrisystem sends me a promotional email with 50% discounts, I try to click through and get nowhere. Customer service (via email) suggested clearing cookies and cache, using a different browser, and using a different device. Nope. If it's that much trouble, I won't be placing an order. I do plenty of online shopping and don't have any problems with other websites taking my orders and my money.

This has been resolved and I am a very happy customer again. I received a call back from a rep who was fantastic and helped get everything taken care of.

Thanks. Problem Resolved.

Sarah was very helpful and pleasant helping me with my a la carte order. I have been with Nutrisystem for about 2 1/2 years now and everyone that I have talked to has been very helpful! Thank you Sarah and I hope I get the pleasure to work with you again!!

Becky was very thorough with her explanation of how Turbo 13 would benefit me. She did not try to oversell or encourage additional expenses. Her demeanor was great and her suggestions actionable. I would recommend Nutrisystem as well as Becky to friends and family members looking to reduce their weight.

Carrot cake -I have ate Mold from Nutrisystem and I have spoke to 2 representatives, who offered me 2 cakes for my experience of eating mold on their Product. I feel insulted by this resolution. They really could care less about my experience. With a corporation such as this! Their Integrity Creed should stand for something since I spent over $700.00 in 2 months for their GUARANTEED Product. I will not give my business to a company such as Nutrisystem and I will have everyone I know made aware of this as well. This in Unacceptable!!!

I would like to say for the first couple of days I found this a bit difficult but only because it was such a lifestyle change for me. Now I love it. I have lost 7.5 lbs. and I workout a curves 4 times a week. This is so easy now that I know what I’m doing. No longer on blood pressure pills and I have more energy. I feel great. Thank you so much for making my life happier.

Breakfast Granola: Good. Bars: Good. Shake: Good if with Almond Milk/ Bad with water. Lunch: Tuna okay, Chilli WAY Tooo HOT. Black Bean: Awful, Crap. Dinner: Risotto, NOT fit for human consumption!!! Lasagna, average to poor. I'm not sure who tests your food but it is in a word AWFUL!!! I could not stay on the food and ended up giving most of it to the Food Bank but I feel kinda bad about doing that.

I was on Nutrisystem for 4 months and lost 60 pounds. I highly recommend it to anyone wanting a easy and healthy way to lose the pounds. I enjoyed the taste and ease of each meal. I did no planning. I just color coded the packages and I would just grab the next one in line!

My first phone call led to only abrupt one word answers - then, I later called back because I had some questions. Latasha ** (I think) was wonderful - so encouraging & I will stay with Nutrisystem. She is a credit to your organization. I feel free to call with questions. Thanks.

Allison ** resolved a very disgruntled Mike. I almost cancelled my services with you guys, and she saved the day and completely remediated the situation on your behalf. Kudos to her. I was very annoyed with a transaction that a previous customer service rep only made worse, and Allison made everything better.

I bought the $50 trial pack. The bread and other flour products were gummy and in a couple of cases downright sticky. The sauce for the flatbread pizza product had a definite metallic and bitter taste, and a muffin was spongy and sticky. A rice product was also somewhat metallic. My daughter and wife both tasted these items and agreed with me. A few items were acceptable, however, but after discarding the items I couldn't quite bring myself to eat, I wound up cooking for myself, using portion control and lost about 2 pounds anyway. Got to do better on both texture and taste. Military MRE's are far better on both counts.

I really enjoyed the product. And it worked. You are not hungry if you eat like the program says. I would recommend it to my friends. Telling them it is a little pricey. I think it is ridiculous that you have to have VERBAL confirmation to cancel Auto Delivery.

When I called to cancel my auto delivery, I was told I had to pay $141 fee to cancel. I was told that I had signed up for this, but there was nothing on my paperwork. I wanted to keep what I had (already paid for) but was told that there would be a cancellation fee. That is crazy, and I can guarantee I will never try Nutrisystem again.

I think the program is sound and the food was good. It just wasn't for me, because I work out a lot simply needed more food. Problem I had was trying to Cancel! Read your fine print! $125 fee to cancel after your first month.

Not only was I deceptively charged for "a la carte" add ons - but the chat line told me I could cancel by sending an email to the address given - and the reply from that email was that I had to CALL a phone number to cancel. "A la carte" add ons being PERMANENTLY added to the order is completely DECEPTIVE - especially when the first time they were purchased the cost was $40 and the second order - which was added on without my agreement - was $80! I will tell everyone I know about the deceptive practices and dissuade people from signing up. The a la carte add ons WERE NEVER CLEARLY designated as a FOREVER order - it was advertised as a 'special' add on - it was never presented as a situation where if ordered now you would continuously send the a la carte forever. DECEPTIVE.

I highly recommend Nutrisystem. I’ve already lost 30 pounds since November and it helps for people like me that have struggled with portions. This allows me to not overeat because I get to eat a small pizza and not have extra slices that could tempt me and then I end up overeating.

I want to thank Nutrisystem's Consumer Experience Team for the prompt, courteous, and professional manner in which they addressed my negative experience, as described in posts dated 2-19-18 and 2-20-18. After giving due consideration to the unpleasant side effects and weight gain that I experienced (possibly age-related)... my retirement fixed income... and the confusion caused by their disclosure statement regarding the $125 cancellation fee Nutrisystem has refunded the $125 cancellation fee. This satisfactory resolution to my complaint has persuaded me to change my initial star rating of Nutrisystem.

My first delivery was supposed to be 100.00 off and you receive 4 weeks of food and shakes, I received 2 weeks of shakes and 3 weeks of food. The second delivery was supposed to have a bunch of things that I won for logging all of my activities and eating and water intake, but that never happened. All of the "special offers" are not credited at check out, only a fraud to try and get you to spend more money.

Thanks to Jeff, who helped me set up my NuMi account, corrected and updated all personal information (phone, password, & even weight). He is clearly very knowledgeable about nutrition and the various aspects of Nutrisystem. I finished one week and already lost 11 pounds!

I would think that a company as big as yours would want to take the time and go back to see if what I told you was the truth or not. I know if you did you would see that I indeed was told that if I put my order through with your rep. that I would NOT HAVE TO HAVE TO REORDER NOR WOULD I BE CHARGED A $125. That is why I ordered! I am very upset that I even had to pay $62.50 when I was lied to by your representative and you will see I am right if you listen to the phone call!!!

Never lost 9 pounds first week. Lost 5 pounds first week. My overall goal was to lose 16 pounds. Am learning to system so everything is O.K. Surely I did not say I wanted to lose 16 pounds in one week. The food is all good as it should be. I do need to update my payment method. I cancel the credit card I used on first order, had nothing to do with Nutrisystem. Shakes are wonderful, could drink several a day.

Problems started with the shipping of my order. My wife and I ordered on the same day. The order came in 4 separate shipments over about two weeks. I didn’t receive my instructions on how to use the plan until the last shipment. This created getting everything started out of order. Next, we noticed that we weren’t feeling well after eating the food and having digestive issues. We both decided that it was best for us not to continue with the program (we didn’t have these issues the last time we did Nutrisystem).

I received an email from Stephanie with a grocery list of foods. She went above of her customer service skills. She was very helpful too when I called in today. I have restarted the program and need help and she definitely gave it to me! Thank you Stephanie!!

Nutrisystem emailed me, and told me that they would remove the 125$ cancellation fee.

I’m a nursing mother who was looking to start the program. I emailed to ask a few questions and the email I received back was timely and thorough. When I called to speak with someone further (Dave) he was so helpful and very nice! I’ve already called 2 people looking to lose some weight to tell them of the FANTASTIC Customer service.

I have used Nutrisystem a few times and have had success. I am unhappy with the fact that I cannot change my diet start date to match when I actually received my food and started my diet on both the website and NuMi. I was told by customer service via chat that I cannot sync these. I was also told via email that I cannot change nor sync these two items.

Please consider omitting garlic & garlic powder from your entrees and snack items. For people with food sensitivities, IBS, or even those who prefer not to have garlic odor on their breath, there are only a few lunch and dinner items available to eat. I was extremely excited to join and ready to sign up until I learned this was the case. It is easy for people to add their own garlic powder to food. Please let me know if you ever decide to change this. Thank you!

Success categories for Turbo Shakes and Nutri-Pro, i.e. PF or SC - I received the answer to my question the same day. I am very happy with such a quick response time, even though the counseling team was very busy at the time I sent in my email. My thanks to Rebecca ** of the Nutrisystem Counseling Team. Her answer is helping me keep records straight in my NUMI.

This program CAN help you lose weight. I lost 20 lbs. If you have a lot to lose this program will get VERY expensive and the food will get OLD fast. It got so I couldn't even stand the food. I also developed Acid Reflux and couldn't eat off the food.

I have been very pleased with the program. I am going into my 5th week, and have lost more weight than I anticipated, and the food is good too. Pleasantly surprised. Will continue on the program. The counseling portion is great. I have had several questions and been able to contact via phone, online chat, and email. Always received pleasant encouraging words and helpful hints from counselors I have spoken with.

I am very happy with this program... but could not understand why I was often hungry. Your email answered several of my questions. For instance, I was eating 3 entrees per day along with 3PF and 4 cups of vegetables in addition to 2SC per day. Usually have 64oz of water daily. Did not know I could have the additional foods described in the email. Please send instructions to me. I really want this to work!

I was having trouble accessing the screen to adjust my next order and mistakenly clicked on menu for a la carte. When I realized my error, I clicked on the button to delete that item, but it wouldn't delete from my cart. Kristen was very helpful to cancel the error and allow me to adjust my next order.

I am new to the Nutrisystem program and have had to call twice recently with questions and concerns about my program I had set for myself. I was met with nothing but professional and knowledgeable people. I have a long way to go with my weight loss but knowing I have such a fantastic support group assisting me it will hopefully make it a little easier.

I received my order which I sent to my second home in another state. When my dry order arrived today, all of my breakfasts, 14 of them, were missing. There was plenty of room for them in the box I received. I’m upset with this, as I am new on the program, this is my second week and I’m anxious to learn the program and stick with it. Now I have no choice but to do flex breakfasts until I receive the order and the order has not been processed at the time I am writing this.

I had nothing but the very best results using Nutrisystem Plan as my weight loss program! Not only did I lose the weight, kept it off, but learned how to eat nutritionally and portioned! I'm so happy to have taken the right steps and joined Nutrisystem!!! Good luck to all that follow in my footsteps! You will not regret it!

I had been charged for this order, but was no longer using your product. Your team was very helpful and quick to respond. They canceled my subscription and refunded me my money, which I greatly appreciated. Thank you. I successfully used your product and might be back in the future.

Although it took a while to hear back to my email question, the response was excellent and most helpful. Thank you to Sarah ** for her help. A coupon code didn't apply and she put it towards my next order for me. I totally appreciate it.

First time ordering from Nutrisystem and I am very unhappy. I received my packaged on Saturday and the first thing I saw was this molded bagel. The packaging is clear so I obviously saw there was some sort of residue from the inside. The whole bagel was green. I was so disgusted. The expiration date on the product was May 2018. I notified Nutrisystem via chat and they just wanted to replace my item when I clearly told them that I wanted a full refund. I received an email from Nutrisystem stating they would give me a $5 coupon. I'm not sure how to break it down more clearly that I want a full refund and I no longer want to be a member, they just couldn't understand that.

Customer Service Representatives are nice & caring and really do care about you and any issues you have and work immediately to help you solve them. I was very impressed! Highly recommend Nutrisystem as the food is delicious and you really do lose the weight! Thank you.

I do not own a microwave (by choice). I just received my box of food and this is my very first time trying your products. On many dinners there is no instruction except for microwave. I was concerned and contemplated sending it all back. Mary checked on this matter and told me that on the dinners that say to microwave, I could actually heat through on top of the range. Her concern for my comfort level and safety concerns about the food was professional and I appreciate her taking the time to listen and find a solution. I am going to start tomorrow and I hope all goes well! :)

Food, first day, threw me into an IBS flare. Drinks were fine. Flatbread pizza terrible. Customer service great. Marie ** sure did make it look easy. As unpleasant as IBS is I did lose 4lbs in one day. When I called to get a refund I anticipated someone trying to talk me out of quitting so soon. No questions asked. Since I never received the frozen food I was given the frozen food money back. It takes me 10-14 days from the time they receive your return your merchandise.

My counselor really was thorough and fielded all my questions very well. She was knowledgeable and kind. She really listened to me and help me at ease talking about my weight loss goals and how to manage the program on a practical level in everyday living.

I lost roughly ten or more pounds in my first month. Friends of mine could see the weight loss in my face and I could see it on my midriff when on the scale. I found an increase of energy, some alleviation of bloating like symptoms. I found better regularity and liked the easy access to so many fiber rich foods. I would definitely recommend and will most definitely use again in the future. Thank you. Also my customer service rep was very helpful and courteous.

The carrot cake had mold on it. I took a bite and something didn't taste right which cause me to look at it. The top had green on it and the side was fuzzy. I threw everything out. I just wanted you to be aware.

The initial response from Nutrisystem was that I had to pay the additional $125 because I canceled autopay. They decided to refund the $125 after I wrote my initial review in consumer affairs. I still believe thet should consider updating their website to make it more clear to future buyers.

Although I cannot replicate my order experience when I attempted to place an order to use up a balance on a gift card, it is apparent that I missed small print. I did not miss however the emails that were sent on January 11th, 13th, 17th (to name a few) asking me to "come back". If I had signed up for auto delivery, why was I receiving "come back" emails. I also did not receive an email stating that a new order would be shipping. To be clear, the shipment didn't ship "a little early" to ensure I received it. It shipped 24 days after the original a la carte order was placed (shipped on the 9th). You have your money and I will be sure to share my experience on all social boards. Congratulations. You have successfully gotten $63.

I am not receiving appropriate email notification regarding upcoming orders. I should be receiving an email giving me time to adjust an upcoming shipment but am not. I'm not receiving anything in my regular account and not in spam either. I have called twice to complain and sent 3-4 emails without resolution. Nutrisystem customer service has really declined recently. I am very disappointed.

I bought two months of Nutrisystem in June and July 2017. Then I cancelled the auto-delivery and bought a few months from eBay sellers. Everything went fine until November 2017, when I didn't receive the last four purchases from eBay sellers and had to have eBay refund all four payments. Then I tried to order a la carte items from Nutrisystem's website four times in January 2018 (using the auto-delivery option). Each time, my order would be cancelled by Nutrisystem the next day, and the charge(s) to my credit card would disappear after two days. I finally discovered that Nutrisystem had restricted my Nutrisystem profile from placing orders due to my address being involved with fraud. I learned about this after I made four phone calls and sent one email to Nutrisystem...nobody at Nutrisystem knew what the problem was until the fourth phone call.

The first week of the program almost caused a visit to the Emergency Department. I was weak, visibly shaky, nauseated, shaky, and my blood pressure dropped precariously. I waited and added in the second week that included sugary snacks. I am a person addicted to sugar, so the additional of sugar continued to make me sick, but in a different way. The second week I was hyper and felt anxious. I started craving sugar.

Food is horrible & overpriced. Customer service is lazy & passes the buck, you tell you've been transferred a half dozen times & are no better off than when you started. Chat is the same joke. Ms & NuMi link is a Scam. And final issue? Fedex has no record of tracking numbers emailed to me. Am I going to call? Nope- it's a waste of my time. Nutrisystem is a scam.

After receiving my order I had a phone chat with a diet counselor. I indicated although I had successfully lost weight with Nutrisystem in the past, after gaining it back I was having problems continuing to lose the weight. The woman who assisted me provided excellent advice with improving my eating habits while on the program. It was simple and easy changes to my eating habits which hopefully will put me back on track. So I appreciated her assistance.

Unauthorized deliveries and refusal to take back order - While your staff is polite and tries to be cooperative the bottom line is that my cabinets are filled with items I don't like or unhealthy for me. My first order consisted of 12 boxes of pizza for dinner, 5 lunches of chili beans, 2 sausage and peppers. These are not items I eat or that I think are healthy. However, I was patient until I received the last unauthorized order totaling an additional 127.00$. The only way I can stay is to delay my second delivery indefinitely - I have to use some of the food here!! Please let me know. I do not expect any further charges from you at all!!!

Wow! Thank you Adam! Encounter a small inconvenience and get “no hassle” results... What more could you want! Shipment of my 4 missing items sent on the same day! I’m glad I joined. I’ve lost nearly 12 lbs since I bought my 1st kit at WalMart a couple of weeks ago, food is very good and I think I’ve Finally found the right diet!

I have been on the Turbo introductory week packages and have lost only 1.5 pounds. This is much more work than it looked like in your advertisements. The instructions re week 2 are overwhelming; the instructions re using add on foods are not clear. I have spoken three times with counselors and still have many more questions. I will say the counseling service is very helpful and counselors are knowledgeable, but I do feel deceived by your advertising.

I have been on the Nutrisystem Weight Loss Plan before some years back. I have to say, since you have improved your website, it is a big improvement and very helpful. I have completed the Turbo Start and successfully lost 8 pounds during that week. Only one criticism. So much of the food is pretty bad. I understand it is diet food, but isn't it just regular food with smaller portions? I had a breakfast sandwich this morning and it was edible, not tough, but completely tasteless.

NutriSystem is advertised as a full meal plan with portion control when in reality it is not. Looking at the second week of the plan (because the first week is supposed to be at a 1,000 calories worth of food to kick-start your weight loss), I noticed that combining the highest calories foods for each meal (1 breakfast, 1 lunch, 1 dinner, and 2 snacks), I got to a total of 940 calories a day; this is accounting for the fact that the average calories of foods I received were 800 calories a day worth of food. This is an unhealthy caloric intake for any adult, man or woman.

Cancel my account completely! I am very sick and cannot call you as requested! Take me off your list and any further notices. I am very upset this has even continued at all as I never committed to any auto ordering, this was done apparently by your annoying staff that called me even when asked to please stop! Cancel or I will report you to the Attorney General immediately and I am too sick to be bothered with this...

I called last week and canceled my order/subscription and I was told about the cancellation fee. I was originally told by Jeff after 2 weeks if I wanted to cancel there would be a $25 fee and that was it. Now I find that it is $125 which I refuse to pay and now you give me notice that a new order is shipping. I spoke with Jeff last week and Franklin. Franklin told me they would review the recorded conversation and get back to me with any issues, I have not received any calls.

Lost some weight, after time I just got bored with the lack of food choices. I cannot eat foods with nuts or seeds in them so it really limits my choices on my food options. Your choices have not really changed over the past four years. I tried once, dropped off and then came back. Meals only slightly changed.

I saw an ad in our local flyer for Turbo 13. I only wanted to lose 13 pounds. Since I was well on my way to the 13 pounds but knew I needed to cancel the 2nd shipment well in advance of meeting the goal, I cancelled the 2nd shipment. I have lost 8 pounds and since the goal was 13, I wasn't in need of a second shipment and cancelled only to be hit with a $125 cancel fee. The flyer said nothing about that but the "other restrictions apply" statement said they had the right to charge me. I signed up online and it was in the fine print that I would be charged the fee.

Pretty disappointed with the price of the Turbo Boosters. When I got them in my first month's pack I loved them. But when reordering I realized the price for the 7 single packs. I feel as though it is way too expensive for only 7 single small packs.

Nutrisystem will work, if there is adherence to the program - unfortunately it became too difficult to eat the food. I, a NS user, finally said enough. Thanks, once again, for allowing me to express my feelings.

I love Nutrisystem. It has always done what it promises to do as long as you follow the plan. I recently gained some weight and I will most likely go back to Nutrisystem because it works. It is so easy to just grab a meal and go.

I recently joined Nutrisystem. I had no information and wasn't very happy with the food. So I called to see what my options were. Spoke to Peggy... she helped me so much. I apparently threw the book away, so I have no real instructions except the first week. Peggy sent me the instructions She calls the Tracker and Grocery Guide. She told I could also order my order custom. Order the things I like. I hate cereal. Anyway, I just finished ordering my next order and will read the book Peggy sent to me. She saved me and the plan. I was going to opt for my options to stop. SO THANK YOU TO PEGGY!!!