Nutrisystem Reviews

I was confused about how I could add my own food to the plan, yet stick with it to achieve results that I want. Bernadette was able to walk me through how it works and said she would even send me some more complete food lists, which I am excited to receive. I've only got 10 pounds to lose, but they are stubborn ones! I've always been able to get the weight off when I've gained 2-3 pounds... This time it crept up to 10 and it doesn't want to budge! I'm excited to learn this plan and put it to work to get back to baseline! She was patient as she walked me through it all, and I feel confident that I can do this! Thank you!

I started a program about two weeks ago and found expired food with the package. The foods are not cheap and a bad meal can throw you out of the plan since you can't use it. Expiration based on the packaging say good till 12/17 but Food is bad.

So far every item from these orders have been excellent. All your staff I have interacted with - placing initial order, and getting quick response from your counseling team for a request for your full menu choices have been excellent. Thanks for all the help your team have provided me.

I was told by a friend that I should try Nutrisystem again as she really like the frozen food. The food didn't taste good to me. Due to that, I never felt satisfied. I'm also on several medications which make it difficult to lose weight.

Food looks very good on package, but does not in reality. For example the pizza is awful! A fee of $125 when we cancel the first month is outrageous, forcing me to order the $160 package of lunches and snacks that I do not want in the first place. Furthermore I will not lose the £13 as promised and will not get my money back guaranteed. However, like the low glycemic concept and 6 small meals a day. Principle I will try to follow from now on.

Have someone to cancel my account immediately!

I followed the plan, ate veggies when I was hungry between meals (which was mostly early on while my body was adjusting) and kept busy and have reached the goal I set! I have lost close to 15lbs and what a difference on my back pain, I am so grateful. We work in the car business where almost no one has the time to eat healthy but I talk up Nutrisystem every chance I get!

I decided to try the Nutrisystem weight loss program and on my 3rd week in felt that it was not for me. I hardly lost any weight even though I followed it to the T. I contacted them prior to having the next month's order shipped out and a nasty person said they will charge me $125 because I did not give 90 days notice. This is a scam forcing people to buy from them for 90 days even though you are not satisfied. I am not a consumer who allows rip off companies to take advantage of me. I contacted my bank and blocked their ability to get funds out of my account. I informed the nasty person that I was going to do that and asked for a supervisor to come to the phone, but of course that did not happen. So, good luck to anyone who wants to deal with this rip off company. Shame on them for the lack of customer service they provide. Just another company who makes money their God.

I ordered the 28 day program, when I didn't start the program, I realized it didn't make sense to keep paying $300 for subsequent food each month on a program I wasn't doing... When trying to cancel the 2nd month, I was told nope, or $125 xl fee... WTF??? So, my only other option of not being screwed was to return my unopened, non touched box for a FULL refund... After a long delay, you processed my unopened box & was refunded minus $19.99 of what I paid. Again, wtf... Customer service said I would get a full refund & that is what I am requesting.

Lost 80 lbs. Used Nutrisystem over several years. As I don't like cooking and live alone it worked well. Finally reached goal using NS for food and Weight Watchers for support. Numi is a poor substitute for all of the great help the boards used to offer with the successful ones helping the rest of us.

I was very pleased with the program, the food was good, frozen foods came frozen, was a little slow in losing but that's just me, would recommend program to anyone who wants to eat good and lose weight.

I have been trying to cancel this order since last week. I extended the delivery time last week. I was then told that it was not the only order you were processing. I sent an email on August 14 to cancel your account. I received an email today that you were shipping 2 packages. I received an email to call 1-800-585-5483 to cancel today. I was again told this could not be possible. This is not helpful.

This is the second time I have done Nutrisystem. The website is easy to use and staff is extremely friendly and helpful. Easy to sign up and easy to stop when needed. I will return again if and when I need the program.

The food was frankly, close to inedible-very poor. In addition, it took a lot of digging through reams of little leaflets to get an idea of how this works. Mostly though, the quality of the food was abysmal. I am an excellent cook so I think I will try just cooking more mindfully for myself.

I received substitutes for some items that are not things that I eat. I was very very pleased to find by contacting a consultant that they would replace the items that I would not enjoy. Although I do not prefer bars and such I really did not include these but there were a couple that I did. I was thrilled that they are allowing replacements because I always disliked receiving substitutes and that is the one reason that I discontinued using Nutrisystem years ago. This is a major positive for me.

I asked about the number of snacks shipped to me because my plan did not have that many on it. Come to find out, the tracker booklet was very very wrong. Why couldn't an addendum sheet be included in the order? I have not been following the plan but have been following the tracker. I think this is a serious mistake and should have been corrected before any diabetic shipments went out.

I started with 161.6 pounds on July 1, 2017 and this morning I weigh 151.0. I lost 10.6 pounds in 39 days. This includes cheating by eating out occasionally and at time I crave a low carb Carl’s burger and Arby’s sandwich. Steak and lobster at Sizzler, etc. I Started my morning walk twice around a circle at Almansor Park, Alhambra just two weeks ago and I slimmed from size 36 pants to 34. I used to wear Large polo shirts and now Medium. My neck size used to be 17 and now its is 15 ½.

I join Nutrisystem as a result of gaining weight due to empty nesting. Found that I wasn't cooking the way I used to for my family when it was just my husband and myself. Nutrisystem made it easy to prepare the meals and take care of myself and get back to my usual weight.

I chose Nutrisystem as a weight loss program to prepare myself for a much needed right hip replacement. Problem was, I was overweight, and my surgeon recommended the more weight I lost would greatly benefit my surgery and positive recovery. I lost 17 pounds in two months, had the surgery and am doing and feeling great! I highly recommend the Nutrisystem's program and will continue to enjoy the wonderful food and benefits!

I can understand now how you run your business. Do you really expect that people can determine in 14 days if they are satisfied or not with your program. You must really take everybody a real fool. I think it's just too bad that as large a company as yourselves, that you are so greedy, to take advantage of people the way you are. But I have to remember that a lot of people in this world are just that way. I didn't hear about the 14 days until I talked about the guarantee 2 months down the road. I'm sure you probably stated it, it just wasn't made very clear at the beginning. Of course I understand, since all the people buying from you can afford it and you are so poor, about to go bankrupt, don't you know.

We heard back from Nutrisystem regarding our initial review (about having to pay two months at full price when canceling),and they allowed us to cancel outright, freeing us of the obligations we missed in the fine print (I still think they should be much more upfront about this; it's hidden and caught us by surprise). We are happy to mark this as resolved. Thank you Bernadette and Nutrisystem.

NS has changed my life. I have always been heavy but as I got older I realized that my weight and my age were causing some serious health issues. I couldn't do anything about my age but I decided I could do something about my weight. Since joining NS last Sept., I have lost 62lbs. I am no longer looking to have a knee replacement anytime soon. I can now walk my dog up and down the hill in my neighborhood without feeling like I have a 60lb bag of dog food on my back. My blood pressure has improved along with my sugar and cholesterol levels. I have more energy to keep up with my 3 granddaughters. NS has given me a new life and a brighter future.

Dealing with the lies of Nutrisystem and its personnel - I ordered only one month as a trial, to see if your system worked for me. You tried to penalized me with a statement that was not true. I contacted my bank and cut you off from taking anything more than what I agreed to, which was one month. No one listened to me about anything. Customer service is terrible, Robert and Matt were terrible and their lies were unbelievable. Please never contact me, again.

I paid 149.99 on Groupon for the weekend my way core meal plan and never received anything. I called in and once I got to someone they tried to transfer me and hung up on me. I really just want my money back. It's been almost a year. Does this even go to anyone? No one's answered my other emails.

I have only been on the program for 5 days and had a few questions. I wasn't following the program correctly and she was a great help getting me on track. She answered all my questions and helped me figure out what I was doing wrong. I appreciate her patience and understanding.

Nutrisystem NutriShakes are simply delicious! Your search for a delicious, appetite pleasing shake is finally over. If you are super busy like me, these grab and go shakes are just perfect! Simply add water or skim milk and you're good to go! These shakes help take your hunger away and keep it that way for a long time. The only problem I have is that my son loves them too and keeps stealing them from me! LOL!

The good thing about this program is that your portion control is done for you with the right amount of nutrition and calories and you know what to eat for each meal. The food actually isn't bad. Some things are better than others but I did find the salt content to be high. On another positive note, the counselors are very helpful or as helpful as they can be. They can't lose the weight for you! The disappointing part is that I have been on this program for 3 months and I have only lost 5 pounds. I have adhered to the program every step of the way with absolutely NO CHEATING! In the beginning I was limited to my exercise due to a foot injury but that is under control and I am doing daily water aerobics or brisk hour walks. I am allowed 1200 calories a day which I have rarely reached. The counselors tell me I am not eating enough.

It is ridiculous that I have to jump through hoops to get a Daily Tracker just because I now order by ala carte. I am still on the program and continue to log all of my food, but now I have to call or chat to get a booklet each month.

I don't believe that I understood the food choices when I ordered this. The information about the diet and for my first order was too basic on the website. I was very very disappointed with the 'dry food' option and the calorie count is not realistic. I feel the need to eat 'real food' on top of the simple dry unsatisfying foods. I am also disappointed to know that I am unable to cancel without paying more money for food I won't eat and do not like. Would never recommend this diet to anyone. Continual waste of money and I do not think it is fair to lock me into an expensive plan before I had any idea the food was so dissatisfying.

I signed up to try Nutrisystem Lean 13. Very small portions and you have to still add in your own food. I lost 6.6 pounds and did not feel like the weight loss was worth the hunger or money. I called to cancel after I was auto charged for second month and the rude nutrisystem rep said I could cancel but they charge $125 to do that. Nowhere... in plain sight... does it state that on the website. When I said I feel that is poor business, he stated, "Go ahead and say what you want... we have a great rating with BBB." Buyer beware.

I have been on the plan since June 1st, today is August 5th. I really like the plan, I like the food and especially like the ease of the plan. I have only lost 9 pounds to date. I follow the plan exactly as instructed; I really expected to have lost more.

Hello, I have been on the program for about 3 months now and love it! I took the BOGO deal on the bars and bought two boxes, and only received 1 single bar. I reached out to the Getting Started folks, and was helped immediately! I see that I already have a shipment confirmation for the rest of my bars. I appreciate the fast and courteous response from Bernadette **. And I will continue to tell others how much I have enjoyed Nurtisystem!

I did not receive my Dining Out. It been months now. I called and was told I would receive it. I'm paying $300 a month and was told tonight after months of waiting. It's been more than 30 days and I can't get the book. Very upset. I'm thinking about canceling.

I received the news feed that dinners were 30% off, I clicked the link and looked for the turkey medallions. They didn't appear in the search. I thought I had the name wrong so I looked it up. I wasn't wrong. I went to the website instead and found the product I wanted. I put it in my cart and I was NOT given the 30% discount. I did NOT place an order. I emailed NuMi because that's what I was using to start with. It took more than 2 days to get a response that the turkey medallions are dinner and part of the promotion. No information as to why it wasn't working properly... Whatever.

Did not like the food, only the breakfast and snacks. Maybe would have liked the frozen food better but wasn't given the chance to order any. Also the second order came too soon and was not given the opportunity to change the selections. Basically did not like the food.

I have been using Nutrisystem for the past few months and have been happy with the results. Recently I agreed to a new shipment from Nutrisystem for the upcoming month. The shipment was processed but did not get shipped. I received no update from the company and only when I called to find out why the shipment had not arrived I was informed that shipments could take up to 10 business days (2 calendar weeks) to arrive. I canceled the order at the suggestion of the customer service rep. Nutrisytem should be telling new and existing customers about this big delivery issue before they accept orders.

I specifically cancelled all orders effective 7/29/17. However I received notice that an order was being shipped and my PayPal account was charged. I have notified PayPal not to issue payment. Please do not send any products to me as the account is cancelled.

Counselor Support Re NUMI App not working properly: It took 4 days for a reply! To that end, in all honestly I believe you should amend your statement about counselors being available 7am - 12am 7 days a week as its true they’re available but not too helpful with regard to this problem. The first counselor told me to simply reboot my phone and delete the App and then reinstall it to fix my problem -- sorry that didn't work. The next counselor simply passed me off to the member support email which as we've already established took over 4 days to respond.

First of all, let me say that the Staff I have spoken to are excellent. And they do their best to do their jobs well. Totally satisfied with them. The program: The fine print says that you must get the automatic reorder and if you decide to cancel after 14 days, you will be forced to pay a penalty of $125. So I called to cancel the next automatic order, just in case. "Nancy" explained that if I do that, I must return the whole order I just received. Well, I DID want to try the program.

I was enjoying my experience until I decided to take a break and realized that it is impossible to figure out how to cancel. You make it very easy to sign up on your website; however, cancelling is not possible online! Very shady business practice.

I ordered the basic plan as a new customer. I did not care for the food. I spoke with Frank at customer service. He advised me the basic plan is for people who don't have access to a refrigerator or microwave and I should have ordered the frozen food for another $40 a month. Of course Nutrisystem's website says nothing of the sort regarding the basic plan. I feel I've been duped and the company lacks integrity. I had to ask six times how to return the product before Frank would stop repeatedly asking me how much weight I was looking to lose. Shady practices. Of course $20 fee to return the product. My confirmation # is **.

I planned on staying on Nutrisystem indefinitely because the food was good but their service was so bad I canceled. My monthly order processes on the 24th. Today is the 30th and they still haven't shipped my food because the order is still "processing". It doesn't matter how good the food is, if I don't receive it, it does me no good. I told them I would cancel my membership if they couldn't guarantee me they'd ship the food tomorrow and send it overnight mail. They said they couldn't do that, they didn't even try to keep my business. A few times previously when I ordered individual items it also took over a week before they even ship it. They need to take some lessons from Amazon on how to process orders.

I should be able to cancel my account in writing. The fact that you are making me jump through all kinds of hoops is appalling and is the main reason why you will NOT EVER see me come back as a customer again! Your food is disgusting! Your customer service sucks! Why can't you just let me go!

Me, my husband and son all joined and ordered food. Food came on July 25th and each of us planned to start 26th. My husband opened his first breakfast a muffin, and the entire muffin had mold. He reported it and only thing the offered was for him to get replacement and 20 dollars off. After opening a different muffin more mold. When he called to cancel on July 29th they charged him 125 or 129 dollars to cancel. Even though he cancelled with 14 days and cancelled because his food was moldy and the thought of eating it made him sick. All 3 of us cancelled our plans. Each of us got charged the 125 dollars. They didn't seem to care that several of their food products were infested with mold. They just wanted to keep us ordering more food. Can't even imagine what would have happened if he didn't pay attention and he took a bite. Dry heaving just thinking about it. Can provide pictures of the food on request.

Nothing bad. I lost 20 lbs over the 3 months. Family emergency came up. My doctor advises to cease all stress related activities for now. Your counselor moved the next food delivery to October. I asked him to cancel. Please cancel. Thank you.

This weight loss program absolutely DOES NOT work. I followed the guidelines and only ate the food on the plan. I did not lose even one pound. This program is complete waste of money. Go somewhere else - Jenny Craig, Lean Cuisine, etc. Don't waste your hard-earned money on this bogus system!

As the man in one of your TV commercials says "You eat the food, you lose the weight." That is exactly what happened to me. No fuss, no strict diet, no weighing of food. Just eat the food that was sent and the weight comes off. Nothing could be simpler. One suggestion I would make and that is to order the foods that you would like to eat from the a-la-carte menu. This helps to ensure that you will be eating the types of food you would normally be eating.

My original order came with shakes. I like to have a shake in the morning on my way to work then a breakfast item. The chocolate has been great. But the vanilla shakes don't dissolve. They are lumpy and leave unmixed clumps at the bottom of the shake jar. I've tried less water, more water. The shaker jar should work to mix the shake well with the mixer ball. This is a very unsatisfactory product. In addition, in my last order, all of my bars that could melt were melted. I put them in the fridge but now when I open them what was melted flakes off the paper. I live coastal in southern CA. The weather is mild and the box was not delivered and left in a sunny area.

You shipped after I delayed. I know because I delayed last week, and you shipped on the 24th when I wouldn’t be home to receive it. I already lost one set of frozens thanks to your miserable shipping dates. I will now delay or cancel all frozens period. Not worth the loss.

I received my frozen items 5 days before I received the rest of the food shipment, which was delayed at least once by FedEx. The instruction booklets were in the second shipment, so I wasn't able to start the program in a timely manner. Once I began to try the food, I found very little that tasted appealing. The bread on frozen items was very stiff and stale tasting, difficult to chew. The canned and packaged meals taste very processed and salty. Several muffins were smashed and the others were rubbery and inedible. This may have been due in part to the fact that it was transported and delivered during a week when our temperatures were over 100 degrees. The Turbo Take Off box contained items like chili and beef stew. Those items certainly aren't appealing with such high local temperatures! After trying 3 days of food, I elected to stop and pursue a weight loss plan built around fresh foods.

I did not participate on the program long enough to have a true review of how effective the program is or isn't. The reason I give it a poor rating is the customer service, or lack thereof, with every dealing I had with the company! I decided to try the program and realized quickly that it probably wasn't the best timing with a pending move. Three weeks in our life became chaotic with packing and getting ready for our PCS.

I received a call from Mary **. There was no pressure to buy products. It was totally encouraging. She then connected me to another woman who forwarded information to me. Both ladies were so warm, knowledgeable and a pleasure to speak with.

Unfortunately, when I opened a muffin for breakfast, it was moldy. I took a photo and, when I came home in the evening, emailed counselingsupport@nutrisystem.com requesting a refund or replacement. The email was sent at 9:12 p.m., a response that a replacement muffin was on the way was received at 9:29 p.m. I appreciate the lightning fast response - SUPERIOR customer service!

I contacted customer service because the expiration date had passed on my two crepes. They explained to me that it was probably a misprint because they were a new food item but just in case, they are sending me replacement food. I am very grateful for the speedy and thorough response. Excellent customer service!

The premium plan that I paid for was supposed to allow me to customize my order. It didn't. I got the standard menu items; none of my changes were acknowledged. Dealing with customer support was like talking to a brick wall. Thinking about moving on at the end of this month.

HORRIBLE! Food was awful. When I told them to cancel they charged me 125.00. Told me I can't send stuff back. Finally got a RMA # & was able to send back. Was told 7-14 days for my refund. When 7-14 days were up, still no refund and was given another date I would have my money back. Never happened, called again & given another date. Never happen AGAIN! Called again only to be given another date I would see my money by. Still have not received my refund from a month age. Still fighting for my money back. Don't believe a word they say.

Had a little difficulty losing much weight in the beginning. Was helped by a counselor and have had much more success. Thank you Nutrisystem for the help with losing my belly bloat. I've had my second order of food and feel that will be enough to get me to my goal. Thank you again and please end sending me any more orders moving forward.

BEWARE! I ordered the men's 28 meal. I received the women's version. That's not bad. I later found out that I was in a "PROGRAM". Auto refills and cancellation fees. What a scam. This must be in fine print somewhere. I was never asked, on the portal, if I agreed to auto ship nor was there a pop up for auto refill. And nowhere that is prominent is there any mention of fees. And to top it all, the customer service was terrible. On the phone they said they would not charge a fee but then I got an email from them stating I was charged $125. No customer or order number on my packing list either.

Nothing in any of the literature on your site or anywhere else says the 10 days one goes without your stuff is designed so you can learn to do your own thing. Is it in some really fine print? I used this service in 2010. I got 4 weeks of meals and received the next order a day or two before the first order ran out. You must be hurting. I'm done.

I have tried dieting and it seems like most every gimmick or version during my lifetime, and Folks, Nutrisystem WORKS. I lost 31 pounds in 79 days. From 216 to 185... Nutrisystem educated me on CALORIES, I have found food nutrition to be so confusing, all the different ingredients. With Nutrisystem they do all the work and research for you, you just adhere to their suggested food and GUARANTEED you will lose weight. I typically burn 2,500 calories a day and with Nutrisystem I have been taking in 1,000 to 1,500 calories a day... The pounds started dropping off me... I could not be more pleased, THANK YOU Nutrisystem.

When I ordered May 30th... I was determined. Then craziness and busy times caught up with me. Received my second shipment and since then it has been a hit and miss with me. Just in limbo. I have lost about 4 to 8 lbs. I want to try to get to 150 or 155. I don't know how to get back on track.

Called and explained that I was pregnant and couldn't do it anymore. They said, "No problem. Send back the food and we will refund you." No refund. Contacted them and was told there was no note about a refund.

Lost weight and had a very positive experience with Nutrisystem, UNTIL... I lost the weight I wanted to over the course of 10 months, so I tried to cancel auto delivery and just order breakfast and lunch items ala carte. After talking to two different people for over 10 minutes, and receiving a hassle from both, I hung up and sent an email to cancel. I will find an alternative for breakfast and lunch due to the horrific customer service people and policies you!!!

Here's a list of issues: Website screws you out of the discounts. Diabetic plan does not receive the promo of the extra shakes and extra bars even though it is advertised. Customer service reps are not helpful and supervisors are not skilled enough to effectively help when you have issues. One supervisor even said to me thinking her phone was on mute, "This woman is impossible." Charged me for two orders due to the website issue fix and supervisors insinuated I was lying about what I received, refusing to refund the order until I returned the package, even though I only received one order. (Apparently, one of the reps had created a second order in my account to fix the original issue and that supervisor insisted I made the order).

There was a problem with my first order from Nutrisystem, so I reported the issue via email. Received a response, apology, and remedy within 5 hours! Wow! Thanks, Beth **!!! P.S. So far, food tastes great--- really!

Received package on the 12 July. No directions... No paperwork. Nothing. No one told me about buying other foods or how to use them. At this point I am totally disgusted with Nutrisystem! Two women said they would send info. One sent an e mail with more info but still do not understand! Sure will not order again!

I needed help with figuring out the turbo system as a family member had put all the food away before I could get to it... Christina was very very helpful, and sent the contents immediately so I could get started right. I am very pleased!

Auto delivery charges - I am very annoyed at Nutrisystem as I did not realize you must sign on for two months of their food. I was told you could cancel your second month, if you do so within 14 days of your first order. They do not give you two prices when you order. SCAM.

Shipping issues haven't been pleasant, but your quick response to my email made it better, thank you. Too bad I had to email... Should have been able to get my order reprocessed without calling, updating and then emailing too. Almost a full week behind.

Berneditte was very helpful. I had not received my Men’s Daily Tracker and was just starting. As you can imagine it was very confusing without and she did an excellent job working with me.

I won a 20% discount on snacks with the spin wheel. It said I would get the discount at check out. However I noticed before checking out that they were going to charge over $11 for shipping. The shipping charge is more than the discount.

Unfortunately, I signed up for Nutrisystem and it has been an ongoing challenge. When I decided to cancel, I called and let them know I just wanted to order a la carte in the future. The gentleman on the other end of the phone said he would cancel and that there was a program that allowed me to place a la carte orders. I did tell him it would be fine. A few weeks later, a box arrived with cheap, tiny plastic containers in it. One of which was so small it was marked as 2 Tbsp on the bottom. The quality was that of something you might find at a store that sells 10 for $1. i.e. would melt in the microwave and not dishwasher safe.

Years ago when I used Nutrisystem, I received a lot of help and felt someone was available when I had questions. That seems to have changed. I can never get through to someone and that is frustrating. Thank you for your help but I won't be purchasing from you again or recommending you to my friends as I did previously.

I have MS and have difficulty remembering and difficulty organizing information, consequently I have called you about 5 times in the last 2 days. Everyone I have spoken with has been very friendly, courteous and helpful. I have managed to write down the directions you have provided and feel much more confident in working on my diet. Thank you so much for your help.

I have been with NS since May 2016. I have lost 30 lbs but am starting to creep up. I decided to go ala carte and the rep was agreeable to waive the shipping since my order consisted of frozen foods (over $50) and the remaining was non-frozen. I appreciate the little things that NS does for me. I have always had positive experiences with NS.

I received my first box (food and advertising) on July 2nd. I had to call several time to get direction how to use it. Finally on the 5th of July I started, and discovered I was missing more information. (No list of Fruits, and Veggies) I could eat. Other Phone call, more Sales talk to buy other junk from you. I was able to start for good on the 7th. I was thinking to Quit because twice my blood sugar was so low I could not drive. Almost had an accident. I'm Diabetic, The last 3 days now that I'm following your DIET. MY Blood Sugar is always over 200. (FASTING) For me it is not normal, usually it is under 150 (FASTING). What next you suggest??? CC. To MARIE OSMOND, AND ALL THE LOCAL TV STATIONS THAT SHE IS ADVERTISING.

I object to using the term auto delivery. It is my opinion is that it should be called Auto Renewal. Auto renewal in my opinion should be not be legal. Companies are taking advantage of honest people to make money. Some things like medication make sense to be on auto refill. You advertise a 29 day plan for X dollars. Your plan does not make clear that if you suggest auto delivery it could double the customer cost. When I spoke to one of your reps, after I received a email basically saying that I had to make some product choices. This agent was very argumentative saying in the middle of some page the words "Auto delivery" was in bold.

Have to call and beg to cancel. They just keep trying to sell and sell and sell. Should let you cancel with manage your account. They won't because they want the opportunity to sell and sell and sell again.

Due to a mix up with the auto delivery dates, I was double billed and sent 2 shipments. I am now in the red. I didn't have enough money to cover 2 shipments!! Tried to remedy problem but to no avail. Poor customer service for the very first time.

Please add the ability to add non-nutrisystem food for Bar Codes. I scan an item and it says it can't find it, and asks if I want to add it. I spent out 5 minutes adding all the nutritional details and click save. So, one assumes it saves it. But when I scan the same item again, it says it can't find it.

Last Friday I received an email from Nutrisystem saying it is time to order next months menu. In order to select my menu I need list to select from. I have called numerous times this morning to get the list. One of your dumb ** operators sent me the ala carte menu. Now please tell me how I am supposed to make a selection if you don't give me a list to select from. This afternoon I will be busy and not able to deal with your incompetent operators/system. And if I don't make my selection by 6:00 p.m. you will just send me any old stuff. But if I haven't made a selection by 5:30 p.m. I will cancel any new orders with you and your system. Have a nice day. P.S. I gave you one star because the system won't send my message if I give Zero stars...

Fantastic customer service--very speedy, polite, and informative. Way to go!

I have contacted customer service 3 times in the last 2 months with various questions and each time, customer service has exceeded my expectations. I have been very pleased with the timely response and the outcome! I've been recommending Nutrisystem to everyone because it works and any questions are answered! Thank you!

I have been very satisfied with the Nutrisystem products. I lost the weight I was hoping to lose and I love the taste and the products. However, I have been VERY dissatisfied with your consumer shipping and how you deal with us. I thought I signed up for a 2-month program. I quickly found out it's a lifetime program unless you cancel. I wanted to order ala-carte after 2 months. Again, unless you sign up for the $99.00 yearly program you get raked over the coals with product costs and shipping. I signed up. No big deal. Again, after my first ala-carte order you put me on auto ship. I called in and asked them to STOP auto ship. I remembered the guy on the phone saying, "NO Problem, done." No more auto ship. The other day a package showed up on my doorstep. How do I pay for it? Oh crap! I forgot. You have my PayPal account and you automatically took the money out of my account without my OK. Love the product! Hate the way you do business!

It's really frustrating that despite the fact that your program is so good, the ordering experience is lousy. First, you sent an order that I didn't order, and then when I finally tried to come back and send a new order, it had me locked into some sort of quick-start program that I didn't need, because I'd already started. I called customer service, was told it was straightened out, and found out it wasn't. I had to email customer service, and it took three days for a response! So I'm told again that everything on the website for my account is fixed, and I can go ahead and place a full four-week order. If I get online and it's still screwed up, I'm all done with Nutrisystem.

I had let Nutrisystem know that my products came to my house melted from FedEx, which that is whom I blame not Nutrisystem. But Nutrisystem made good on the products and I thank you very much for your great customer service.

I was considering your program. I want to know the cost of the second shipment - a simple question. Yesterday I waited for "chat now" until after 8:15, (starts at 8), and still no one was there. I sent an e-mail (as it instructs) with the same simple question. The first e-mail reply from you was "Sorry, we're very busy right now", and the second e-mail was "Call our 800 number and speak to a representative". Now there are 2 more e-mails reminding me that I never checked out my cart and trying to sell me the program. (I don't think so...)

I'm 67 and have experienced lactose intolerance for the past several years. The digestive distress caused by eating dairy products can be embarrassing and extremely uncomfortable. Nutrisystem's non-dairy options are very limited, and I found myself selecting the same handful of breakfasts, lunches, dinners, and snacks with each order. If I chose foods with a dairy component, I had to take ** to avoid digestive distress. While some of the foods are very good, there simply isn't enough variety to sustain long term use.

I need to lose weight on a program that provides pre-made entrees. I've gained weight over the years cooking for others and have lost my sense of correct portion sizes. Your program seems perfect for me however, I was disappointed to see entrees with such high sodium content. I'm not on a sodium restricted diet but have never needed extra salt but I do not buy soups and packaged meals that contain high levels of salt. There's 500 - 600 mg of sodium in your little lunch soups and the same in all the other entrees. In addition, they have Disodium Inosinate - a flavor enhancer more powerful than MSG, that keeps me awake at night.

I called today to cancel my subscription and was informed of the cancellation fee. That fine print information supposedly made clear to new subscribers. Typically anyone looking for a diet is feeling gullible and eager for a change, so these "contract fees" don't stand out. I wish I'd researched other customer complaints before ordering. The agent I spoke with on the phone told me there were no other agents around in order for my call to be escalated. Very poor ethics in supporting customer satisfaction. I ended the call out of frustration. Where's the "I'm sorry the program didn't work for you?" And end it there? Charging back the initial discount? Really? It's not a discount. It's a gimmick spread over two months minimum, guaranteeing Nutrisystem at least $600 per customer. Will NOT recommend this program to any of my teacher coworkers. What a shame.

I am so sorry to report that the program did not work for me. I lost some with the first drink and bar but after that, no loss. I was on it for four months and thought I at least should have lost more so I canceled it. SORRY.

Great program for weight loss. The counselors are always ready to assist, either by CHAT, email or phone. It is very easy to change an order to suit your own food preferences. Thanks for helping me achieve my goals.

I subscribed for one month, lost about 7 lbs but didn't feel that paying more than $470 for processed foods was worth it, so I canceled prior to my 2nd shipment going out. Two days after my cancellation confirmation, I was charged for another months of food and received notification that it had shipped. I called to get this rectified and was told that I had to pay $120 to cancel, which I was not happy with but agreed to. The rep told me that the food was already shipped so they could not refund my money. I explained that I canceled two days prior to the order shipping so I should not be responsible for their error. I got nowhere so I went to my bank to file a dispute. The dry food was rerouted back to their warehouse but the frozen food arrived. I was refunded about half of the $470, for the frozen food I assume, plus charged the $120. All in all, it cost me $400 to cancel this subscription even though I canceled prior to the shipment going out.

I followed the plan and did not cheat. I am an active 74 year old and asked the adviser if age would be a problem. He told me it might be slower but would work. I have been on this program for 11 days and lost 1 lb. I consider this very disappointing after giving up bread, sweets, alcohol, and my favorite foods.

Hello Nutrisystem Counseling Support Dept., I, literally, just got off the telephone with Niesha in Counseling Support and was absolutely going to give her “flying colors” in the Survey at the end of our phone call. HOWEVER, I am so used to just pushing the “off” button that I hung up and totally missed the Telephone Survey. I am SO SORRY because I really, really want to give Niesha “flying colors”, “Niesha Rocks!” and “Niesha is wonderful on the phone – very personable and easy to talk with – she was able to understand my questions and was really awesome!” That’s it! I simply wanted to participate in a Survey of some kind regarding my phone call with Niesha since I hung up too quickly to participate in the Telephone Survey. Thank you so very much for passing my thanks along to Niesha PLUS I want Management to know about my thanks, as well.

I was very satisfied with the food and plan that Nutrisystem provides. I lost my goal amount in the time they specified. However, I did not like the fact that Nutrisystem gives the impression on their "4 Week" Plan in bold Advertisement, but in the very fine print, it is a 2 month commitment, costing me two times the amount that I had Saved and Planned for. I think they should place In BOLD print the Exact time and money frame that the plan will cost you. It took me a long time to save up and commit to Nutrisystem, only to have to be surprised and burdened with cost I did not plan for. READ THE FINE LINES for the financial commitment.

After an lengthy discussion, Angela, the Chat representative I 'spoke' with, listened to all my concerns and was able to handle my issue in a very courteous, professional, and extremely patient manner. She should truly be commended for being the great asset she is to your company.

I like the Nutrisystem program. Some of the foods are better than others. I just don't feel that the instructions to follow are very clear and I think the cost is way too high, being that addition foods from grocery store are required in addition to the Nutrisystem foods. Unfortunately, can't really afford to go into a second month of foods to continue the program even though I'm very happy with my results so far and how I feel.

Classic SCAM - Beware of 'auto-renew' after your 1st shipment! You have a decent product. It makes sense to know what you can eat. No calorie counting, and you lose weight. Why do you need to use SCAMs? Is your business in that bad of a state that you need to bilk more money out of customers that chose to buy your product? I order a months supply to "tune up for summer". I got a second order and a call to let me know it would ship in 3 days on the day I received it. I'm sure it's hidden somewhere in your TS & CS that you'll auto-renew. IT IS ABSOLUTELY HIDDEN and in my book that's FRAUDULENT. You've lost a customer and I'll be sure to pass on my dissatisfaction to anyone I know considering a weight loss program.

I have been trying to reach a supervisor to discuss an issue. Representative in phone was not helpful. Emails are automated. Email states from Robert. Wants to help, leaves no return address or phone. Stated counselor left me message, they did not. Expressed did not need counselor but manager or supervisor.

Here is my problem. Nutrisystem cannot and will not guarantee you a delivery date. First they "process" your order and then it is transferred to FEDEX that has four to ten days to deliver. How do you plan any time away from home when you're waiting on a delivery that has no guaranteed delivery date? If you state "process" my order on Monday, it may be handed off to FEDEX on Tuesday, it may not. Who knows??? You certainly don't. The CS rep states, "call FEDEX." Why would I call FEDEX? I'm a Nutrisystem customer, Nutrisystem picked FEDEX, I didn't. Now they have charged me $125.00 for order cancellation. Got to love this program let me tell you. Garbage CS, garbage processing and shipping. EXTREMELY DISAPPOINTED.

When I placed my first order due to an advertised sale of 40% off, I thought I was not required to receive automatic shipments. There is a line that says auto delivery that I did not click on, thinking I was not requesting regular shipments. However, in order to receive the 40% off they automatically set your account up and to know the consequences, I would have needed to click the auto delivery to read about the fee. I found this extremely misleading to consumers. I did not click it because I misunderstood and was not interested in more than one month. I had terrible customer service and needed to contact my credit card company to dispute it. I was hung up on twice. I will never use this company again. Watch carefully the hidden catches!!

I am very disappointed that your company claims it cannot cancel my orders by email when my original order was by such, and claims I must CALL a phone number to do so and receive counseling. You say I applied for automatic shipments which I certainly did not, at least intentionally. I like your products, but will order when I want it, not whenever you decide to ship and bill my credit card just because you have my billing number. I have called a few minutes ago and am supposed to receive an email cancellation notice and can still order a la carte according to the employee which is fine.

I chose this program due to their ads, and stuck with it for the time it showed, sticking with it completely, but it did not produce the results I expected even though I essentially starved myself for 3 weeks. I could have had the same results just cutting down my portions and eating lean cuisines and saved a lot of money.

Wish I knew name of counselor. He was superb, best I've ever had. He answered my questions but went beyond and made intelligent suggestions. He even sent me copies attached to his email so I could make copies of grocery list. Promote this guy!

I appreciated the garlic list that the team sent me but was disappointed to find out that even the most basic English based foods like meatloaf were laced with it. And why turkey? Garlic is a cheap, stinky weed to flavor food but entirely unnecessary if you are willing to spend 5 cents more/portion for interesting herbs and spices. So I would be left with only 9 lunch options and 8 dinner options. A pretty boring diet for trying to lose 25 pounds.

I had done this diet last year and had gained back 9 lbs. I wanted to go down lower so I have some wiggle room. I got my food and started with the first week. I lost about 2 lbs. and was very encouraged. Then it stopped. I have a very busy life. I have an 85 year old husband to take care of, so I do everything. I shop, I wash, I pay the bills, I vacuum a 1000 sq. ft. yard, I have a fountain that has to be kept up. I bank. I do not have time to stop and eat every 3 hours.

Food received looked nothing like Nutrisystem website photos. The non-frozen lunches & dinners all tasted the same. They were bland and unappetizing. Frozen foods were freezer burned and every dinner entree gave me severe indigestion that lasted most of the evening. Cookies were rock hard, hurt my teeth and the roof of my mouth. They were also extremely dry almost to the point of causing choking. The chicken enchilada dinner was freezer burned and after microwaving it, there was no way to tell the rice from the enchilada or the beans. It was just one big puddly mess and that was the very first item that made me sick. If you read the Nutrisystem website reviews for this product, you'll see others who were disgusted by this entree.

I have used Nutrisystem in the past and just finished two months. My goal was 25 pounds and I did meet me goal. I find the plan to be very easy to follow and have gotten to know which selections I like which really makes it much easier. I would recommend the plan to anyone. I can say that I never really find myself hungry and the regular meals, snacks and water consumption makes it relatively easy. In addition everyone that I have dealt with on the phone has been very helpful and pleasant to deal with.

I have been on Nutrisystem for 3 weeks and am so impressed with the whole program. I really thought you would just get the food, which would taste awful, and be on your own. I was very surprised to have a website to track everything, recipes, help, to name a few. Granted I could eat a lot more than what is given me but it is a portion and when you are used to eating way over portion size, it's an adjustment. The food is much better than I ever would have imagined. I love this program. The only issue I have is the expense, I don't know how much I can continue with getting all the food so I am trying to work in the regular food as noted in the tracker. Thanks Nutrisystem!!

I have contacted the Nutrisystem Counseling Team via email at least 3 times this year to report shipment problems with my order. The above order is just the most recent. They have always been extremely responsive and address my concerns completely and rapidly. I have been extremely impressed with this team.

I ordered my first order. There was a few items missing from the turbo kit so I immediately sent an email. I was informed that it would be shipped that day. A week and a half passed with nothing, so I sent a email to inquire. My order was cancelled. I was asked to call customer service, which I cannot do... I am very upset... I did not cancel this and I actually paid for product that I did not receive. My experience with Nutrisystem has not been positive. If I cannot get what I paid for or decent answers, I will cancel my Nutrisystem!!!

After speaking with a customer service representative and explaining my situation and getting my issue resolved extremely promptly. I have to say Nutrisystem really cares about their clients! After today I feel very hopeful and even more motivated to keep on. THANK YOU. :)

I am on my last day of week #1 kickoff. I feel better already, and I'm not sure if it's just because I'm not having many carbs. I want to say that my mother was a pioneer 40 years ago with Nutrisystem when it was a new program and had wonderful results, so I am now in the same place as she was when she started. She never complained about the food although there were no frozen choices back then so I want to tell the people complaining about the food now in the reviews that they need to be grateful there is a plan that offers many more choices than it had 40 years ago and much tastier now I'm sure.

I appreciate your response to my review and addressing the issues mentioned. I hope you are successful. I also appreciate the discount you offered on my husbands next order. His dr has cleared him to go back on it. Thanks for your attention.

I was on your plan for 3 months and would have continued the program had I not eaten moldy pound cake. Disgusting Nutrisystem. Where is the quality controls and customer service. I'm attaching a picture of my brand new received order.

I find the Nutrisystem plan easy to follow and very convenient. I have not lost as much weight as I had hoped, however I plan to continue on the plan. I really like the Turbo Shakes but they are a little costly. I also like the Crush Bars but they are also a little costly.

Your counselors have been FANTASTIC!!! I've asked MANY questions and sometimes it took several times to understand things but they were so patient and courteous I just had to compliment them. I've had more personal help through Nutrisystem than any other program!!!

I tried Nutrisystem for one round of twenty days. Unfortunately I experienced headaches and zero weight loss. I did enjoy the constant reminder of eating smaller meals more frequently but I felt like I was starving all day long. I am fairly active. I walk a lot at work and I workout several times a week. I was having an extra 2 servings a day of fruit, which according to the man that talked to me was the reason for my failure on NutriSystem. I workout 5 times per week so I figured an extra 2 apples wouldn't kill me. I was wrong. So... if you want this program to work you'd better stick to the program to a T. And I hope you don't talk to the guy I talked to about my cancellation. He made me feel bad and basically called me a failure because I ate too much sugar.

I called to change my plan. I wanted breakfast and dinner. I was told I could ONLY choose breakfast, lunch and no dinners! And they could not send vegetarian meals on this plan. I also requested no more Mexican food or soups. I received no confirmation of my requests. I asked them not to send shakes because I have a lot left over. I DO NOT understand the inflexibility! I'm going to accept the next order. It will be my last order. I'm checking out Jenny Craig. Nutrisystem is a racket.

Well as a lot of people do I went ahead and gave this a shot. Well it didn't do anything for me. I called to cancel after 16 days so I wouldn't be charged for an auto shipment which I was unaware that I even signed up for. The lady on the phone said I had to pay 125 dollars to cancel but for 200 they would send me a small box and I would have no more obligation to them. So let me get this right, I can pay 125.00 to cancel something I didn't even know I signed up for or spend 200 to get more food that didn't work. Huh whatever should I do. This is a rip-off. Glad to have this behind me. Never again. If it's too good to be true it probably is!

Breakfasts, fine. Snacks fine. Chocolate shakes, awful. Lunches mediocre. Dinners absolutely disgusting. Most went right in the garbage after a bite or two. Also, I have acid reflux and could not eat any that were "savory" or spicy. Plus your advertising is deceptive. You do not mention how much additional food must be purchased. The program is every bit as complicated as Weight Watchers. Your many brochures should be combined into ONE explaining the program. More is not necessarily better. And now I must incur an additional charge to discontinue before two months. This was a very expensive mistake.

I QUIT! I have wasted $400+ and have not lost a whole pound yet! I have gone back to Weight Watchers! Your advertisements couldn't be more false! Marie says, "Counting, measuring, meetings, ahh NO" is totally false. It's all that EXCEPT meetings! Help is hard to get because it takes so long. The NuMi app is a joke. it only takes into account YOUR food, nothing else! Email takes about 2 days to get an answer back. I'm done. PLEASE LET ME KNOW WHO TO CALL OR EMAIL TO BE DONE!

I spoke to Brooke in the Dietary Department. I had many food restrictions including no dextrose, fructose, maltodextrin, preservatives etc. Brooke was so very helpful, patient and kind! She emailed me multiple lists to cross reference to make sure we found enough foods for me that would work. She also explained the entire food plan to me step by step which really made the plan seem simple and doable. Thanks Brooke so much!

Customer service SUCKS!!! I just got YELLED at over the phone! Are these people serious??? When they want you to pay for the program they are all very polite and nice with you, but when you call to tell them that they messed up with your order, you better be prepared. Jocelyn from customer service really need to take some classes of how to talk and respect people, I have never felt so mistreated before. Also, when I asked to talk to a manager, she said that there was nobody to help me. I will be canceling my subscription ASAP, I will also cancel my husband's subscription and all the friends I have been trying to get to this program will be discouraged as well.

Received my $400+ order and after tasting some of the foods they tasted stale, I looked at the Eat By/Best By dates. I saw products that were 3 yrs. beyond those dates. So my question is why pay for outdated product?

The diet is simple, straightforward & works very well. It's expensive but, I saw it as an investment in myself. BUT, billing is almost fraudulent. Supposedly, you can delay shipments, "take a break" & cancel. Forget it. They bill & ship no matter what. And, even though I always confirmed with 2 separate calls to customer service - it sends & magically there's no record of my delay. Great diet but, scam company. Just get the stuff cheaper on eBay.

I was really impressed that the food tasted great! It was hard at first not being hungry after the smaller portion meal but it was a nice transition to eat smaller meals, more frequently throughout the day! I ended up not being hungry at all once I got used to it. The program helped me stay on track while eating out too! Very convenient and easy for people with busy lifestyles.

I did a chat with a counselor and asked if I could get some Daily Tracker booklets -- I was forwarded an EMAIL of the booklet which really wasn't practical for me to print. So I emailed and got a response that 2 booklets were being mailed. These booklets are SO HELPFUL -- they keep me on track. My order hadn't arrived and I had food but no tracker. You should sell these at a very reasonable price.

This doesn't work with Fitbit, we reported it and tried to send reply to the e-mail suggestions but you don't receive e-mail. There are numerous issues with the NUMI app, many noted all over the web, people with app problems. You cannot enter manually today's calories burned and it's not possible to enter yesterday anything.

I had to cancel my Nutrisystem Plan & I wrote to say the reasons why it was important to say "why". Your counselor Mary ** was very understanding & supportive. Thank you for a wonderful staff & great food plans. ❣️

I was concerned about my progress. I have only lost about 3 pounds. Thomas listened to the food I've been eating and asked me to try a few adjustments. For example, a little less dairy and work in flex meals. We are going to try adjusting my snacks too. He explained the flex meals. Thomas also sent me some literature on the program and a grocery list. Thomas was very helpful and supportive. It's hard to ask for help. I'm glad I got to talk to Thomas! Thank you!

Just received 2nd month of food a few days ago. First order had been incomplete and when I called I was helped and missing dinners were provided and I was pleased with service. Been using the app to track food and was very strict on diet. Some of the foods I didnt like and some I like a lot. For second month I had specified foods I like.

Your program came very close to putting me in the hospital. I received the food but didn't start for a week and a half. After two weeks on the program my blood pressure had skyrocketed and my doctor told me to get off of the program immediately. As it was longer than the 14 day period, I was unable to get my money back. I am very disappointed in the entire situation. I have been on Nutrisystem twice before and did very well but due to my current medical condition the excessive salt in the product just drove my blood pressure up to a critical state. For medical reasons I think there should be a consideration made. Because of this I will never try the program again. Not even the low-sodium.

Apparently you only let us call to cancel and that's ** stupid. If they were lying then you should make them take ownership instead of wasting my time. Went to chat and email and got the same bs. I'll call but never coming back.

I was able to order, pay, do ALL transactions with Nutrisystem online, without having to physically call Nutrisystem or speak directly to anyone. No confusion! When I try to cancel future shipments online, I'm told I 'have to' call speak with a Nutrisystem counselor directly. They refuse to accept my written, e-mailed cancellation, sending me a phone number & several prompts I must pass through to reach a Counselor. Because lines are 'busy,' I get to sit on hold! Just ridiculous! I won't be doing further business with Nutrisystem for this reason alone.

Even though I did not lose the pounds I expected to, the system is great and I am willing to persevere. For people who don't have time to cook this is a godsend - the food tastes good, just a bit of craving in the first weeks but as you move forward those tend to disappear. The food is well packaged, easy to prepare and ready to eat. Clothes are no longer so tight which I think is a good sign but above all I feel more energetic, am definitely sleeping better and waking up not so tired.

Money. I love the Nutrisystem program. First order came on time. I was on a half down half and two week payment plan. Ran into a little bit of a problem, was going to be late with second payment and needed a little time in between second payment and first payment for second order when I called and spoke with the financial person that was no help. There was no sympathy that was "Now this is what you can do to get by for two weeks". There was nothing. I'm on a fixed income. I don't think things are not your fault but I felt like it was all about the money. I am a diabetic. I am an amputee of my Friday. Nutrisystem worked very well for me the first 23 weeks. I'm in my fourth week. I have lost 28 pounds but I felt like after the first order there was no more care.

This is a no brainer for my husband and I. Just like the commercial says "you eat the food, you lose the weight". We each have our own box and freezer shelf of food. Decisions are easy to make. The only modification I had to make was with the chocolate protein shake. I couldn't handle mixing it with water and ice, so I chose to use almond milk, only 30 calories more. No big deal. It is only the two of us now and I have to say, I don't ever need to cook again. My plans are to continue to use the Nutrisystem meals and I will be happy as a clam.

I liked your food real well. But just lost one pound. I bought my diet from Wal-Mart and I did it for five weeks. I have a real hard time losing weight. We walk every day and eat the right things but it the weight just won't come off. So thank you for helping even I lost one pound.

This is the second time I have done the Nutrisystem program (my fault I gained the weight back, plus I got sick). Every counselor and customer support representative has been FANTASTIC. They have answered all of my questions, solved my issues, and handled everything ABOVE AND BEYOND my satisfaction. When I contact via email, they always respond right away. As far as the food goes, I look forward to picking out my food for the day. The only item I haven't liked is the tortellini. But hey, you try cooking for thousands and thousands of people with no complaints! Now, if I eat too much, or food too high in rich, creamy saturated fats, I don't feel very well. It is a good reminder to eat healthy. I go through bags and bags of carrot sticks. I buy them in bulk now.

Be warned about Nutrisystem. Here is an example of their products. This is their pizza. While it looks tasty and nutritious in their ads as the picture on the left, the photo on the right was just removed from the box. There is barely any resemblance. Some of their products are as represented. Others are not.

Beware of the money-back guarantee. I decided that I did not want to have the automatic next month order sent to me, so after a week, I called and said that I wanted to see if I could lose the 13 lbs. advertised in one month. At this time, I was charged an additional $125.00. I was told this is because the original price was discounted, but since I did not want the automatic delivery continued, this would be the un-discounted price. I did not lose any weight the following week, so I cancelled before the 14 day time frame. I returned the remaining food and was told I would get my money back minus the shipping fee.

My order never arrived and it is very hard to get any help from customer service unless you can stand to wait on hold for at least an hour. I got charged for a second order and still never received the first. It's a royal pain to cancel and I still haven't been able to get a refund for the first order that never arrived. I do not recommend.

I would like to thank you for the help Nutrisystem gave me in losing weight. I gained 11 pounds and could not get it off. I was afraid 11 would turn into 15 and 15 into 20. I am 67 so I think my metabolism may be slower now. I found the food tasty and the most important thing to me was I knew exactly what I was supposed to eat each day. It was all planned out and required no research or work on my part. I am single and so often just picked up take out or ate a frozen dinner or ate out with friends which of course is always tempting and fattening. So I was able to lose the weight (9 pounds with one or two to go). Thank you very much.

I ordered the 50% off Memorial Discount activity tracker today, but my order did not calculate my discount. They charged me $96.98 instead of $49.99 plus shipping. Please correct this problem and let me know it is resolved.

I called today to speak for the first time to a personal counselor after looking into the program. I spoke to Bernadette aka "Bern" who was very patient, kind, courteous and well-informed about the program. She surpassed my expectations. I was surely blessed to get her when I called. Bravo Bern!

On June 3rd, Nutrisystem refunded the $125.00 cancellation fee they charged me. Thank you fore giving me a louder voice than my own❤️

First off they are rude on the phone! Feels like a scam. Always finding ways to squeeze money out of you. Food is mediocre to crappy. All it teaches is portion size. Food is loaded with preservatives and sugar. I tried to cancel my order and they charged a LARGE extra fee to do so. I went from having an ok experience that was just not right for me to a HORRIBLE experience in which I will NEVER recommend Nutrisystem to anyone alive and posting this wonderful review!! Funny thing is I should have listened to everyone who told me not to do it. That's right. NO ONE told me this was a good idea. Every person I consulted said Nutrisystem is a scam and joke. Now I know!!

I love my Nutrisystem! 12 pounds off in first month and 20 to go. Customer service has been awesome. Especially love selecting my one choices. I'm 66, have high lipids and I know it will take time but I'm already feeling better and hoping to get off meds. Thank you.

I tried Nutrisystem for the first time this past month. I have been utterly disappointed. 1. I didn't like the food. 2. I was constantly hungry. 3. The counseling was not helpful. 4. I didn't realize I had signed up for auto shipment and called to cancel and they charged me 125 dollars just to cancel. Never ever again will I support Nutrisystem. I will tell every person that I know and that will listen to run from this scam of a company!!! Absolutely HORRIBLE!!! Run away!

Wasted 27 of my 700 minutes on hold. I'm trying to find out if you received my order on or about the 23rd of April??? I love the food on your menu but there is a lot I can't eat because of my IBS with D&C so I have been ordering ala carte. Please let me know if you received my order. God is good!!! Thank you!

I want to express my thanks to Carlos and Timothy for resolving our issue. It took some time and communication but those two guys made it happen. They deserve all the kudos and their follow-through was first class. Too bad it got to that point, nevertheless Carlos and Tim, you guys rock!

I sent a letter in February to be enrolled in the program at no cost. I was told to expect a reply within 4-6 weeks. It has been almost 4 months and I have still not been given a reply. I guess you don't actually plan to give me a chance.

After posting this review, FINALLY Nutrisystem agreed to allow me this one time cancellation of my auto-ship without phoning in to cancel it and speak to a representative. For that, I thank you. I wish you would have allowed this to begin with since I was able to begin my program on the internet without speaking to a representative. Overall I do not feel that Nutrisystem is a bad company and obviously it has worked for many, many people, just not me. But if the rating is based on my experience trying to cancel the auto-ship then it is a true indicator of my experience and frustration level of one star which is very dissatisfied.

I spoke with a counselor about providing me with weekly menu plans. I did use the one on your site and you just sent me another. I was hoping to receive several weeks of menu plans. They are very helpful especially with a busy schedule. Thank you.

I spent two months on the program nearly 800.00 and only lost 11 lbs. Also for some reason I became totally constipated. I went to my Kaiser doctor after several attempts to use over the counter products. The doctor ordered a CT scan to rule out blockage. But a week after I finished my Nutrisystem products with medication from my doctor. I was able to solve the issue.

Received a refund and we are satisfied with the resolution. Thank you for doing the right thing!!

Structure of their diet program was fine and I can live with the quality of the food. What I could not live with is the terrible customer service. They are very skillful in getting their hooks in you. Could find nowhere on their website that states you must sign up for a minimum of two months (over $700) or pay a $125 penalty. Must be hidden in the fine print somewhere.

I followed the program guides religiously. I lost two pounds the first week and now I'm back to my original weight. I'm wondering if my prescription medications are interfering with the plan. I'm curious if the guarantee mentioned in the television ads will be honored?

When signing up for this product, there is a pre-checked box in the application that, if not manually deselected, allows them to continue to deduct monthly payments from your credit card. Three months after stopping my diet, and being in spite of my account reflecting inactive status, the billing department continues to charge my credit card account. I contested this in March, and got a credit. I contested it in April, and got a credit. Now here in May is yet another charge. Getting in contact with customer service is problematic at best and following 17 minute hold, I was connected with customer service and explained the recurring charge problem... only to be disconnected. BTW the diet results do not remotely match the hype, and the few pounds I lost is far "outweighed" by the inconvenience.

Nutrisystem might work for others. It did not work for me. After 39 days on the plan I lost all of three pounds (WHOOPEE), and I was hungry most of the time. I did exactly what I was supposed to do, and logged my food/water intake and exercise religiously on the Numi website (which is really very good), but still, I lost no significant weight. When I called today to complain about my result and cancel my plan, the woman with whom I spoke was very sweet. When I asked about the guarantee (television ad, "lose fourteen pound and seven inches... (or whatever)... guaranteed"), I was told that I had to have made this claim within fourteen days of starting the program for Nutrisystem to honor its "guarantee".

I have written several emails stating I would like to cancel my service but they want me to call to cancel. First of all they should have a way to cancel online as you can order it online just like any other company out there. Fine. Charge me an early termination fee I don't have an issue with that.

I ordered food for my daughter that needed to be delivered to UPS store. There were so many mix ups and when we finally canceled, the food shows up. I call 3x and emailed 3x and couldn't get to the bottom of the issue. The worst customer care in the entire world. It's no wonder you failed in your bricks and mortar sales.

I delayed my order via computer. I was surprised when it arrived at my door and called. They verified I had delayed it but said since I didn't call to delay it and used the computer instead, it delayed the NEXT order. I asked to return it since it was unopened and was refused. They transferred me to another department who said they were incorrect and I could return it but they would have to transfer me back to the first department. Then that person said the person who said I could return it did not know what they were talking about and I should have called to delay my shipment instead of using the computer. They said that they'd cancel the dry portion for me though... but it too arrived several days later. Horrible customer service!!! I've now joined Weight Watchers.

Thank you so much for your very timely reply to my question about a payment plan. I will be calling soon to place my order. I'm very excited to start the Nutrisystem Plan. I am thankful you have a payment plan option. Thank you.

The plan did not work. Now I see how things work. I will not recommend it to anyone. You pay all that money I was literally hungry. For the 2 months. I am very well disgusted. Thanks for your time and a waste of my money.

The deal seemed great at the time but I'm guessing that the frozen and other snack foods are the better options with your brand. You all snuck the cancellation policy in the terms and conditions which feels sleazy so I couldn't cancel.