U-Haul

Then he goes on to say, "Well, I can’t do it Thursday cause I’m off and I’m totally booked on Friday." And on and on and on again about my appointment and his schedule. Like I ruined his week. Well, he then states we may do Saturday, pending if the part was there and if I don’t hear from him on Friday stating the part was not there, he would call and let me know. Now mind you, I was supposed to leave Friday. So ok, Saturday morning now. Of course it's Friday now and lo and behold, Uhaul is calling but it isn’t him. Oh no, it's someone else claiming that he is off for five days cause he has covid now.

Well I’m sorry if he does have covid but after dealing with him, I highly doubt it. He and their customer service department (MANCHESTER CONNECTICUT facility) are just liars, making promises they cannot keep just to overcharge me. He was an ** to me and I knew when he stated that a overnight part might not make it three days later, yeah, this appointment was not going to happen. Oh do I get my money back, oh sure, in about a week or so. So no, I don’t trust you with my car now or any type of installation on my car.

I ordered this move about 2 weeks in advance total for the box drop off then re-picked up in town to be shipped. In the interim, she got me connected with a peer in international shipping to see if the, U-haul, could be competitive overall to ship my items directly to their final destination in Central America (my online research said there was no way would they be) so I would not have to us another shipper at a major US hub to ship to Central American. I said, "Okay, give it try but hurry."

First, they couldn’t get any answers from their international shipping partners. Finally, just before it had to be decided if it would go direct with U-Haul all the way or split shipping, I finally, after much pestering via VMs/e-mail and with my U-box being filled up, got an answer and the quote was insane-almost double what it would be between using the U-box + the international direct shipper! What a joke! And then here was the kicker at the same time-I learned from the manager, Erik **, at the Coors location that I still needed to give them the address of where it was going to be shipped. I said I already had given them that. No, he said, the U-haul location in the nearest major city. WTH?

In short, I fought with them but they would not budge on their original verbal promise by the rep I trusted because she had been “doing this for over 10 years”. This screwed up everything. I was battling with the location manager even on the phone while driving through Mexico to Central America. I asked to speak with the woman who lured me in to start at this location but naturally now she was out on the road every time I called in. I escalated it to the Regional Manager, Tom ** via phone and e-mail. Naturally, no response.

In the end I had to spend hours managing U-haul's project here and I had to pay my international shipping company almost $500 extra to drive 30 miles to the U-haul location where my stuff ended up, unload it, reload it into their truck, drive back 30 miles and unload it into a larger shipping container to be sent via sea. In conclusion, this was a total fiasco at a time I didn’t need it as I was permanently relocating and retiring overseas and these items represented the remainder of my personal effects. But then again, U-haul is a typical American corporation-always promising pie in the sky and rarely delivering.

Originally it was going to cost us around $85. No big deal. We were moving to a different home in town so mileage wouldn't be a deal breaker anyway. However, since we had to drive to get it from another location and didn't want to drive it all the way back to turn it in, it was going to cost over $180!!!! They tried to excuse the fact and give "extra mileage" on the truck, even though that does us no good since again we were moving in town. Fine. We take the screwing and start moving.

When it came time to turn in the truck, we were told to turn it in by 6. 4:40 was approaching and I called the Uhaul location we were turning it in to and was told they closed at 5. I asked if we need to make 2 more trips to the new house, would it be ok to turn it in after 6. The rep said it was fine and they don't check the vehicles in until the next morning anyway. No problem. We ended up taking the Uhaul back at around 11 PM that same night....only to find out...WE WERE CHARGED FOR AN ENTIRE EXTRA DAY!!! Another $59.40, making this "local move" cost almost $250. My God Almighty I was livid. We were told there would no extra charge since we had it back that night...but nooo....let's screw a little more.

I called Uhaul while in a very livid state of mind, and found out I would be on hold for about 20 minutes. I took the callback option...and 2 hours later...got a call back saying that even if it's 15 minutes after 6 PM, they charge you for an entire extra day!!! To hell with that. Had we known that...we WOULD have kept it for an extra day. This is the BIGGEST scam in the moving industry...ever...hands down. Uhaul...you can haul your ** straight to hell for this kind of crap. Gas is already insanely high and it cost us over $40 to fill it back to the half-empty tank it already was...which again...wouldn't have been necessary HAD IT BEEN IN THE RIGHT LOCATION TO BEGIN WITH!!!! Hands down the WORST company I have ever had the "pleasure" of dealing with.

This past weekend we rented a uhaul to load everything from our storage unit on beaver run road in surfside, SC. My email confirmed that the truck was to be picked up at the storage facility location and dropped off later that day in Myrtle Beach, SC. My fiance went to pick up the truck with the email confirmation and AGAIN was told there was no truck for him there. He had to drive 30 minutes to myrtle beach to pick up the truck, 30 minutes back to the storage unit. Then for drop off he went to the location on the email and it made him go BACK to surfside to drop off the truck. ANOTHER 30 minutes EACH WAY. Uhaul has been a terrible service, and instead of your employees be helpful and kind, they were rude and arrogant. I will never recommend uhaul to anyone and will never use them again. We are extremely disappointed with both experiences.

When I contacted them they are saying that their terms have been updated and they are charging me for the van that was broken because I accepted the term and conditions which indicates I accepted to pay for the van damages even if it was broken when I picked it up. I never was notified by store owner that van has a black plastic on top of it which is broken or damaged. Here is the way management emails with complete ignorance about the situation and put all the fault on client. Even I sent them several images of the pick up time they never accepted the pictures. Clearly they just want take money from people making up reason for it.

"Hello Kajhal. Thank you for contacting us. Our records show that a Confirmation Access Link was sent successfully via text to your phone however, our records also show this link was not used. The Confirmation Access Link is used to verify the condition of the rental equipment, including cleanliness, damage, odometer reading and fuel level. If anything does not match the pictures you would have approved, you can note it on your contract. This includes the odometer reading and fuel level as you have the opportunity to dispute either of those levels at time of dispatch. Please also be aware that our Rental Contracts have been updated to include a stipulation that if the Confirmation Access Link is not used, then you are accepting the condition of the equipment as is , along with the fuel and odometer readings as show on the rental contract. Regards U-Haul Customer Service."