U-Haul

First things first, this individual U-Haul wasn't terrible. It's the service after them that I'm complaining about. Worst customer service I've ever experienced, EVER. First of all, they charge you about as much as the trailer's worth just to rent it for a couple days. Second, I paid for insurance and roadside assistance. I broke down half way into my move and was stranded by the side of the road. Not only would they not come out to help, they wouldn't even come get their equipment with my stuff in it to get it to a safe place!!!

U-Haul-Sacramento- at El Camino Ave. 1650 El Camino Ave Sacramento CA. I took a photo of the mileage & gas before leaving-gas was 1/4 tank. We drove it 39 miles & I put in $10 gas. When we returned it, they lied and said the initial gas was 3/4 tank. Then tells us we should have gone onto some app they never told us about, they were in such a hurry, they didn't bring out the furniture dolly I rented. The rep we spoke with when checking out was also very rude. If I hadn't discovered it wasn't in the trailer, we would have left without it. Even after showing him my photo, with gas level and miles, he lied about the gas level & charged us $40 + tx more. When I asked to speak with a manager, he said the manager wasn't there. I recommend not doing business with this U-Haul outlet since they are thieves. They don't even deserve the 1 star I had to enter. I have been a U-Haul customer many times and have never had such a bad experience.

Not only does U-Haul University of Texas not care about their customers, their employees did such a terrible job attempting to install my hitch and wiring that they blew all of my fuses and caused a total system failure of my brand new car leaving me marooned for days in New Mexico where I had to be towed from the side of the highway. Despite alerting management and their customer "service", I have not received any acknowledgement of the issues, expenses, nor the danger they put me in. The wiring install was so shoddy that even though it was completed merely days before I hit the road, the plastic encasing was rubbed through and exposed the wiring underneath. I had been traveling in a snowstorm at night in an area without cell service. It could have been even worse, and they couldn't care less. Do not spend a dime with these guys. I spent thousands reversing the damage they did.

Horrible!!!! I needed to rent 10 vans for corporate use. The experience was horrific from the point of reserving the vehicles to returning. I've never seen a company as poorly organized as U-haul. It took hours to reserve the vehicles. When the reservation was finally submitted it was canceled the day of pickup. We had to waste additional time to reserve the vehicles again. The reason they canceled the reservations was that they didn't want to give up all vans from a single location. We had to drive across 5 different locations to pick up the vans. On top of that the rep was extremely rude. The vans are overpriced and you can get a much better deal with other companies (Hertz). When we returned the vehicles we were overcharged for late drop off plus other charges. Lastly we could not get a receipt for our rentals. We gave over $20k in business to Uhaul in November and December. We will never rent from Uhaul again!!!

I went to U-Haul in Moon Twp, PA. Rent a 15' truck for $29, they give me a truck over 120,000 miles, tires were out on freezing weather with heavy rain. I am not exaggerating. That truck should not be on the road so I return the truck around 7 pm. I had it for less than 4 hours and give me a bill for $104, I was told they were going to charge me around $40. Now I want tell others when thinking about getting Uhaul think twice and see alternatives. This Company is rip off and misleading people with their ad and top of that their outdated trucks, Uhaul you are a thief.

I've never been treated so poorly by a business ever. It's probably fair to say we've all experienced some awful customer service at some point, but this experience tops it for me. Upon entering the store, I was immediately told, "You need to put your mask on." I was not asked nicely, I was told in a rude tone. I said that I can't wear a mask. I was told by the employee that I would need to leave and they can't do anything for me. I said that my religious beliefs and health prevented me from wearing a mask. He said he didn't care, and that I would have to leave or he was going to call the police. I told him, "Well, go ahead and call them if you want to but I'm not doing anything wrong as in the governor's order it does list exemptions and isn't a one size fits all deal." He didn't respond and instead got on his cell phone and called someone who was hostile and combative on the telephone, and identified himself as some type of manager.

I don't leave reviews but I am furious with U-haul Company!! This is the 5th time they have done this since 2018 and I draw a line this time!! It has been always same bad service and it's nothing to do with Covid-19 situation! I made a one way reservation with the Guaranteed availability or get $50 refund which I didn't get. On the day of pick up, I went online to check in and noticed that the pick up address changed to Laurel MD. Location!!?? WHAT kind of Guarantee was that?? La Plata, MD and Laurel, MD is ONE HOUR + driving difference. TIME AND MONEY we have to spend for their convenience!! U-Haul Company SUCKS in scheduling and customer service!!

I moved from CA to MD. It was a small move, just about 250 cu.ft. I wasn't sure if I would need one U-Box or two. The representative said... "No problem! Just order two boxes, we'll only charge you for the one you use." U-Haul does not deliver to my new address. They partner with MovingHelp.com for the final leg of the move. MovingHelp.com farms out their contracts to unscrupulous businesses they don't vet.

U-Haul can take the reservation, but seems to have issues holding the reservation. The biggest problem is their customer service, I actually spoke with a number of representatives who were incoherent, now that being said I was lucky that I did get a few others who managed to address my issues (Dylan and I do need to note, Rob on Long Island was spectacular) - I think we all expect and hope our customer service agents are efficient, professional and knowledgeable. In the end the product was good, but I did age quite a bit as they called the day before my move to inform me they had no truck for me (even though I had reserved it 3 weeks earlier), we had workers scheduled, we had driven out of state for the move.. If they can improve their customer service (employ personnel that care and can help) and reliability of reservations, I could increase the rating.

They refused credit. They promised for early trailer return. The pickup dealer promised and the drop off dealer promised but U-Haul mail office would not honor the credit that was to be given to me. You should always rent for the minimum time needed. I'm sure they will just bill you for the extra if needed more. Safer to do it that way.