U-Haul

Rented truck and trailer two miles from my house. With less than 24 hours notice, they said I had to pick up the truck two cities away and the trailer in ANOTHER city. The lady was rude as well when I complained.

Broke down along the road. U-haul gave run around for 3 hrs until they sent a guy in a service truck to come out and say, "Yep it's broke down. I'll dispatch a tow truck." Tow truck shows up after being along the road for 5hrs now and says, "That's too high to tow. I'll dispatch another Uhaul." Going on another hour waiting on truck to show up...still not here.

I made an appointment to have a trailer hitch installed on a 2018 Jeep Compass. I had to wait 2 weeks for the appointment but that was not a big deal. They had all of the information about my vehicle. Year, Make, Model. I was given a cost for the job at that time. I dropped off my SUV which I had to wait in line for a half hour to do. I tried to just give them my keys and was rudely told that's not how it works there. I got a call about 1 hour later telling me that the job was going to cost 4 times the original estimate because it was going to be a difficult install. The hitch manufacturer "Curt" has a video on their site of my exact hitch being installed on a 2018 Jeep Compass and it takes 47 minutes! I went to pick up my Suv and I told them that I had gone on U-Haul's website and rebooked the very same job at the Saco Maine location at the exact price that I was given the first time. After that I was given some very frosty customer service.

I recently reserved a U-haul truck and car hauler to drive from Phoenix, AZ to Wichita KS. When I made the reservation, I was told I would get half off the hauler and 10% for the truck for a military discount. However, after reviewing charges at pick up I didn't get the half off the hauler and the representative added unwanted insurance for it. I had a brand new truck, but driving to the home, the transmission was getting hot, which I didn't think anything off since it was extremely hot that day. So I choose to leave at 4 am the next day to avoid the heat. This didn't help, I was driving up hill and the transmission kept overheating and I pulled over to let it cool down multiple times and stopping at several rest stops. This nearly doubled the trip as I went to multiple U-Haul companies out of the way to see if this is normal.

I can accept when a company cannot meet the requirement or order placed. In this case, U-Haul accepted the order and said the truck would be available for the three days I need it for. Two hours later they called to say they could only do one day. This is useless to me. One hour later I received another call and they stated they COULD provide the truck for the days I needed it. Today I received a call to say they could NOT provide the truck. They had stated they could provide the truck on three occasions, including the first booking, and canceled three times. This is not a service level I am used to from any company, be careful when using them.

In 2023 it is appalling that a website to pay ubox fees does not work for 2 months. 2 months is outrageous. Then they put lien on items and the agents in the office cannot even take payments. SOOO ARE PEOPLE MAILING PAYMENTS IN.

I can't say enough about this location as well as the main location in Vestavia! Everyone was extremely accommodating and considered our circumstances. Everyone had a pleasant attitude and went above and beyond their job to help my husband and I!! We will definitely use them for any future moves and I highly recommend them for anyone moving any time soon!! I really want to list every single act of kindness that was shown to us by the staff, but it would literally take all day and I know people run from long comments so I wanted to make this simple and straight to the point! I LOVE THIS UHAUL LOCATION AS WELL AS THE EMPLOYEES IN THE MAIN OFFICE IN VESTAVIA!!! Thank you U-Haul...Thank you!!!

We recently rented a 15' truck to move from San Diego to Arizona. When we arrived in the U-Haul office, our order was being discussed on the phone, and the receptionist was obviously stressed. She had to make a second call to make sure what truck we were to receive. It was obvious to us that the truck had some sort of minor problem, but this is U-Haul, right? You can trust them... We drove about 250 miles before a very dangerous flaw started acting up - the accelerator pedal stuck at a Loves truck stop, kept going when the brake pedal was pressed. Fortunately the driver knew how to put the truck in neutral to fix it, but this happened several more times on our journey to our destination. A less experienced driver could literally get into a serious accident, maybe fatal.

I have never been treated with such unprofessionalism at a business establishment. The way one of your employees (**) treated me, and the profane language he used with me was outright disgusting. The rental for a car tow was made at your location 279 Oakland Beach Ave. Warwick, RI store # 796058 to pull a car to Newport News, VA. While pulling the car the trailer swayed more than a trailer should regardless of the speed. Once we made it to Newport News, I called the office to find out if there was anything that could be done such as: have it inspected to make sure nothing was wrong with tires, switch out trailers or leave the trailer in VA due to possible safety issues.

I've used Movinghelp.com powered by U-Haul numerous times in the past for family members and myself. This time I was moving from GA to MI and the mover didn't show at the destination and would not answer their phone or respond to text messages. Movinghelp.com also didn't answer their phone and left me on hold until I disconnected after waiting 40 minutes. I had to pay another mover $80 more than the original mover to move me the next day at the last minute and I had to leave all my belongings in a U-Haul truck overnight. I was able to request a refund on their website and I'm waiting for the refund to post to my card.