U-Haul

This is a review of my experience with Uhaul. I would like to say that when I went to pick up my uhaul I was never notified that it was sent to another location so that caused a 35 minute delay and the guy at the convenience store apologized several times and not to mention I was on hold for 20 minutes just to get through to your customer service number to reach someone.

I went through the online process to rent a small enclosed trailer from U-Haul. After selecting the trailer I needed and picking the location. It told confirmed. It was available. I then had to carefully click through about 5 pages in a row where they tried to upsell me on various items. In fact, they were so clever in doing so I almost purchased supplies that I did not need or want. I made the reservation and was told that an agent would call me in 24hrs to confirm. I received a call and a customer service rep rudely told me that the trailer I wanted wasn't available anywhere nearby. I was then told the only option was a larger trailer (higher cost) and that I would have to drive an additional 10mi each way to get the trailer.

If I could leave negative stars, I would. Do yourself a HUGE favor and rent from Budget. Or really, anywhere else. I booked a reservation two weeks before my moving date. U-Haul called me twice to cancel and find a different truck. The first time it was like 30 minutes out of the way, but I said fine. Then 6pm, the night before my move they call again. No truck. They try to give me a truck over an hour out of the way. I said absolutely not. I suggested getting a truck in the town I'm moving to, I would have to pay more for round trip, but I was willing to do that because I'm desperate. I'M MOVING TOMORROW. Nope. No trucks. Apparently not one truck in all of North Jersey.

Awful. Do yourself a favor and explore all other alternatives before using U-Haul. I reserved a small trailer for a cross country move. Despite there being several uhaul facilities in my region, I was told I needed to take a 4hour roundtrip drive to pick up a trailer. I needed it so I did. I made it across the country only to have my drop-off location changed to add an additional 2 hours of driving to drop off the trailer instead of using a location within 20 miles. I made a couple of calls to try and sort it out, find something closer, etc., and was told - "Sorry, you need to drive it there." Uhaul's remedy: a $30 rebate. Bait and switch tactics and bad customer service. I'll never use them again. I would have been better off buying a trailer. Beware.

Not once but twice one being paid for. U-Haul cancelled my reservations without so much as a phone call or a text then they are rude about it. Now I'll have to fight for my 580.00 Dollars back. People that work there were rude as hell. Why make a reservation if it's not going to be there when you need it!! Extremely unprofessional.

First things first, this individual U-Haul wasn't terrible. It's the service after them that I'm complaining about. Worst customer service I've ever experienced, EVER. First of all, they charge you about as much as the trailer's worth just to rent it for a couple days. Second, I paid for insurance and roadside assistance. I broke down half way into my move and was stranded by the side of the road. Not only would they not come out to help, they wouldn't even come get their equipment with my stuff in it to get it to a safe place!!!

U-Haul-Sacramento- at El Camino Ave. 1650 El Camino Ave Sacramento CA. I took a photo of the mileage & gas before leaving-gas was 1/4 tank. We drove it 39 miles & I put in $10 gas. When we returned it, they lied and said the initial gas was 3/4 tank. Then tells us we should have gone onto some app they never told us about, they were in such a hurry, they didn't bring out the furniture dolly I rented. The rep we spoke with when checking out was also very rude. If I hadn't discovered it wasn't in the trailer, we would have left without it. Even after showing him my photo, with gas level and miles, he lied about the gas level & charged us $40 + tx more. When I asked to speak with a manager, he said the manager wasn't there. I recommend not doing business with this U-Haul outlet since they are thieves. They don't even deserve the 1 star I had to enter. I have been a U-Haul customer many times and have never had such a bad experience.

Not only does U-Haul University of Texas not care about their customers, their employees did such a terrible job attempting to install my hitch and wiring that they blew all of my fuses and caused a total system failure of my brand new car leaving me marooned for days in New Mexico where I had to be towed from the side of the highway. Despite alerting management and their customer "service", I have not received any acknowledgement of the issues, expenses, nor the danger they put me in. The wiring install was so shoddy that even though it was completed merely days before I hit the road, the plastic encasing was rubbed through and exposed the wiring underneath. I had been traveling in a snowstorm at night in an area without cell service. It could have been even worse, and they couldn't care less. Do not spend a dime with these guys. I spent thousands reversing the damage they did.

Horrible!!!! I needed to rent 10 vans for corporate use. The experience was horrific from the point of reserving the vehicles to returning. I've never seen a company as poorly organized as U-haul. It took hours to reserve the vehicles. When the reservation was finally submitted it was canceled the day of pickup. We had to waste additional time to reserve the vehicles again. The reason they canceled the reservations was that they didn't want to give up all vans from a single location. We had to drive across 5 different locations to pick up the vans. On top of that the rep was extremely rude. The vans are overpriced and you can get a much better deal with other companies (Hertz). When we returned the vehicles we were overcharged for late drop off plus other charges. Lastly we could not get a receipt for our rentals. We gave over $20k in business to Uhaul in November and December. We will never rent from Uhaul again!!!

I went to U-Haul in Moon Twp, PA. Rent a 15' truck for $29, they give me a truck over 120,000 miles, tires were out on freezing weather with heavy rain. I am not exaggerating. That truck should not be on the road so I return the truck around 7 pm. I had it for less than 4 hours and give me a bill for $104, I was told they were going to charge me around $40. Now I want tell others when thinking about getting Uhaul think twice and see alternatives. This Company is rip off and misleading people with their ad and top of that their outdated trucks, Uhaul you are a thief.