U-Haul Reviews

Could not have a better experience. I moved from Western Washington to Tennessee this summer and had 3 U-boxes transport my belongings. Before actual transport U-Haul kept them in dry storage for a couple of months for a very reasonable cost. Excellent communications & updates. Drop off, pick up, transport time and delivery, every step done right. I was concerned about delivery down my sloped driveway but by the time I was home the boxes were in the spot I requested and even in a better orientation than I indicated. Would not hesitate to use them again and recommend to family and friends. John **

I rented a car dolly to tow a Chevy Equinox from Defiance Ohio to North Royalton Oh. The arranged pick up location recommended from U Haul was perfect in regard to location and fantastic customer service (Larry's Mobile Repairs) helping in arranging and assuring a safe 140+mile trip. This experience was flawless for a first time car dolly user.

U-Haul continues to stand out for its consistent reliability and strong customer service, especially when compared to other rental companies like Budget. Every time I’ve used U-Haul, I’ve been able to count on my reservation being honored, the equipment being ready, and staff being available to help. Representatives like Tonia go above and beyond to make the process smooth and friendly, which isn’t something I’ve always experienced with other companies.

I cannot tell you how thrilled I am with an employee by the name of Selena at U-Haul! She went above and beyond for me and made my last experience an amazing one! She let me drop the U-Haul off at a different drop off location because it was more convenient for me. Thank you Selena and U-Haul. Would definitely recommend to friends, family, and anyone that asks if there are any truck rental places I

You found the right resource for your moving needs! I have a little time for ineptitude in everything that I do and all I can say is that the manager "Jim" and his entire crew were informative first, but also offering a neighborly approach with everyone on deck to assist. Someone in the leadership of hiring... Simply knew what they were doing! Bravo!

Rarely will you pay what you were actually quoted and reserved. When you go to pickup the rental there is always an additional fee, charge or tax you were Not notified when you made the reservation. It looks like the states Look the other way on these rip offs.

Quoted us a final price of $275 for a one day rental box truck- when my husband picked it up we were charged over $300 immediately. Upon return they stacked on another $300+ in fees. Then 3 months later they said we accumulated a ticket and charged another $100+ without showing us what the ticket was for or proof that we even got one.

I used ubox for my move from Las Vegas to Ocala FL. And I used U-Haul loaders and unloaders. What a disaster. Every piece of my furniture was damaged while being transported by u-haul, and they will not take any responsibly. They told me we take no responsibility for your damage. So, I paid them to take my furniture. Some were new and deliver them back to me in pieces. Never again.

My car was totaled by a U-Haul truck. U-Haul was not helpful at all. I will never use this company in the future. They have terrible customer service. It is sad that they can get away with not being helpful in these situations. It's shameful and should be illegal.

Rented a small truck with 3/4 tank of fuel in it per the gauge and record. Retuned the unit with more fuel than I left with (7/8 tank). When I retuned the truck, was informed I would see the return details in an Email even though I asked for an invoice at that time.. Email received showed 5/8 of a tank OR about 1/4 shortage and was billed their inflated fuel figure for their made up discrepancy. $20.00+.