U-Haul Reviews

Searched the website and booked weeks out in advance for a 10-U-haul. Picked my pickup and drop off locations a very specific way to save money for my grandmother during a move. U-haul not only did not meet my expectations for pickup as they tried to send me 25 more miles out of my way to get the U-haul, but they also mentioned I could up my price and get a 20-truck at the original pick up place I scheduled for. Complete defeats what I wanted to order in the first place on the reservation.

When I went to pick up my vehicle, the agent was not able to show me the contract, so I had no way to see the conditions. Later I found that U-Haul charged me for more miles than they said they would. They also charged $30(!!!) for filling my tank (in addition to a high cost for the fuel itself), which I could not anticipate because I could not see the contract. The tank was marked as 1/4 full when I picked up, and was about the same when I returned it; I don't even believe it was lower. And how are you supposed to return it at 1/4? The most likely outcome is you give them gas. This is outrageous. When I complained, U-Haul failed to credit me for the unfair charge and also lied about following up--they promised a follow up, never did, and then lied about it.

Rented a 20’ truck and car trailer to move back to Michigan. Picked everything up and loaded on day 1. Left our house we had just sold at 4:15pm on day 2. Made it just over an hour and truck broke down during rush hour on 495 on the middle of a Northeaster storm. Over the next 6 hours I continued to call, text and use the U-haul app to get the problem fixed and back on the road. What I got was about 10 different agents and 2 managers that all say the same thing and kick the can down the road while I sit in a truck in a windy rain storm with temps about 37 degrees with no heat since the brand new trucks alternator died.

Stay Away from U-HAUL… Unless you want to be cheated and frustrated. Reserved a 10’ Truck for a one-way rental. Did it online a full week before it was needed, and received a “confirmation number”. Less than 24 hrs before pickup, was told that the truck in the location that I had the imaginary “confirmation number” did not have the truck and I would have to pick it from a CLOSED facility via phone app. When I called U-Haul “customer (un)service” to complain, I was told that the “confirmation number” was not an actual…. Confirmation, just a request and I was SOOL. I was also told I would receive a $50 credit and a mileage credit because the ‘closed location’ was on the other side of town and would add 45 min to travel time. Having no time to find another option, I just grabbed my ankles.

I had a reservation for U-Haul in Hillside, NJ, to have a tow hitch installed on May 13th at 9 AM. They called me and told me the installer would start work at noon. I told them that I had to be in Pennsylvania at 1 p.m. to pick up a used trailer I bought. They said they would check other places around my area, and my choices were Newark or East Orange. I told them you accepted the reservation, I said sorry, and he would tell his manager about this problem. I was angry because they didn't understand that I lost that sale, which was a used trailer 6 ft x 10ft for $800.00. They did not care about the customer at all. I will try to find another Company that cares about its customers.

I cannot tell you how thrilled I am with an employee by the name of Selena at U-Haul! She went above and beyond for me and made my last experience an amazing one! She let me drop the U-Haul off at a different drop off location because it was more convenient for me. Thank you Selena and U-Haul. Would definitely recommend to friends, family, and anyone that asks if there are any truck rental places I

This has been the worse experience ever. I will never use U-haul again because I didn’t go their route. I lost my deposit and was charged $4.50 a gallon for two gallons of gas so ended up owing almost $70 dollars. I will never use them again. My original rental that was reserved was not on the lot. Was told I would have to go to another place. I advised them I didn’t have a way. Ended up in a bigger vehicle that cost me more money. Put up $100 dollar deposit because I paid cash. Was told I would get back on the new end. They don’t do that so my deposit was kept. Rude customer service people. Don’t use u-haul at all.

You found the right resource for your moving needs! I have a little time for ineptitude in everything that I do and all I can say is that the manager "Jim" and his entire crew were informative first, but also offering a neighborly approach with everyone on deck to assist. Someone in the leadership of hiring... Simply knew what they were doing! Bravo!

I am writing to express my serious concerns regarding a recent trailer rental, from Uhaul. I rented a trailer from the Bramalea location to transport my daughter's belongings to her new school. This was my first time using a trailer, and I specifically informed the U-Haul employee who hooked it up to my vehicle. I trusted their expertise to ensure the trailer was securely attached.

Trailers falling apart, no breaks on trucks, filthy condition, rude staffing, extra charge. 😑 😤 Cheat, extortion, lies, horrible app, no secure reservation, more extra charge, using customer credit card without authorization. Mafia style CEO, UNRELIABLE, Extortion, unorganized, lost in space, cheats, profiter, deny, delay, Dismiss company, spends thousands to screw clients for 50 bucks and so on.