U-Haul

Excellent customer service! They do what it takes to earn your business. I can respect that! The BIG plus is that this business HONORS our Veterans!! TWO THUMBS UP!! Thank you Krissy **! (Oregon City) You did a remarkable job getting things back on track! My profound appreciation is extended to Nimsi, Cryssi, Robert ** (shout out to Tyler for his service in assisting in loading my car onto the auto transporter - super!) and finally Trayvon and his staff here in Spokane. Impressive folks! U-HAUL HAS NO COMPETITION!!! Their trucks waste no space - the Mom's Attic are super helpful!!

I am 20 years old and paid in advance for the truck online. Long story short, I screwed up. Well, Judy ** helped me not only get my refund but also realize that people make mistakes and that's okay! By far the best customer service experience I have ever had. I stopped stressing and was even able to laugh. Love her.

Used UHaul as my moving company years ago. There weren't a lot of companies to choose from in my area so my choices were limited. I felt like the u-haul company was very expensive they did a good job but very pricey. I think if there was more competition then the prices would have been a lot more reasonable as they are now.. There is a package for everything. They even offer boxes for a price...

I was overall happy with the U-Box experience. The price was the most reasonable. Although you must be flexible with your deadlines. The boxes came at the right date, and were picked up at the right date. And they were delivered on the right date. But they did not remove the boxes on the right date. If that is fine with you, then I would fully recommend U-Haul U-Boxes.

4/12/19 All of these bad reviews make U-Haul sound really scary to deal with. I've had dealings with them in the past that went well and my most recent experience was no exception. I called and reserved a 26' truck, a dolly and moving blankets. The day before I was due to pick it up U-Haul called me and texted me to let me know that my pick up location had changed. It was actually closer to my house! BONUS.

I booked a one-way rental and a day or two later U-Haul advised that they couldn't offer the one-way rental at the price to which I had originally agreed. U-Haul then began negotiating with me and we ended up at a price approximately double the original price. When I later tried to resolve this through their customer complaints, they effectively offered nothing. I am now in the process of filing a claim through our court system.

I have used U-Haul twice this year and I must say that I haven't had any issues with them at all. Both location was willing to help and helped me in any way they could. The two locations I used was in Columbia, S.C.

Mathew **-Employee and Nikki **-Area Regional Manager are the most unprofessional people I have ever encountered. DO NOT EVER RENT A UHAUL VEHICLE FROM THIS LOCATION!!! You have been forewarned. I have been charged $192 for the van door lock latch damage that is less than 1/2 in diameter. I advised them that I DID NOT do this and was informed that they would investigate on 11/9/19. If it were not for my bank informing me of an unauthorized charge on 11/10/19, I would not have been aware! Nikki ** advised that she would contact me to let me know her decision and that there was a possibility that I would not be charged. Instead she submits a charge to my card for an unauthorized amount without informing me via call as she indicated!

I reserved a truck and selected a specific location when prompted. Upon arriving to the location, they said they were completely out of vehicles and didn't even have the kind of vehicle I reserved. I was instructed to call their facilitator for this. She told me the closest location that had my requested vehicle was two cities away. So I changed vehicle types for one in my city. I then went to the next location.

1st- call for price quote. Continued calling other companies to compare prices. Budget was cheaper. Still, bc the UHaul rep said they were the most economical is gas usage, I 'googled' to see if they do price matching. Some results said yes, so I called again. 2nd call- Tammy call length 33:23. Tammy right away was doing the price match, gave me the order number and said someone would call the day before pick up. I received a confirmation email, but when I clicked on the link with the order #, the price was much more than the original Uhaul confirmation. So, 3rd call- Karen, said they stopped doing price matches a couple of months ago, but she would transfer my call to someone that could help. The call was disconnected.