U-Haul Reviews
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About U-Haul
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U-Haul is well known for supplying truck rentals and packing supplies to do-it-yourself movers across the U.S. U-Haul advertises trucks starting at $19.95 per day for local moves, but long-distance moves will cost significantly more. Additional charges generally include fuel, environmental fees and damage protection. Even with these expenses, U-Haul can be a budget-friendly moving option.
- Affordable for local moves
- Wide range of truck sizes
- Nationwide availability
- Reservation guarantee
- Preferred truck or equipment may not be available
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How does U-Haul work?
U-Haul rents moving trucks for local and long-distance moves. Because U-Haul has so many locations, it’s easy to request a truck for a last-minute move. An online reservation, however, doesn’t confirm an exact location, time of pickup or truck size — it only indicates a preference. Be sure to call your preferred U-Haul location ahead of time to check on availability and have flexible plans so you can pick up a truck at another location if necessary.
U-Haul price
U-Haul’s local moves have the following base rates:
- 10-foot truck ($19.95/day): Good for studio apartments.
- 15-foot or 17-foot truck ($29.95): Good for a two-bedroom apartment.
- 20-foot or 26-foot truck ($39.95): Good for a three-bedroom home
Long-distance moves with U-Haul cost significantly more. For a 1,000-mile move, expect prices close to the following:
| Truck type | Estimated price |
|---|---|
| 10-foot | $1,350 |
| 15-foot | $1,400 |
| 20-foot | $1,700 |
| 26-foot | $2,100 |
U-Haul moving services
U-Haul provides additional services to help renters and owners with their moves.
- Insurance: U-Haul’s most popular insurance plan is the SafeMove plan. It includes a damage waiver, which reduces the amount you owe if you damage the rental truck. The plan also comes with cargo, medical and life coverage.
- Storage: Certain U-Haul locations offer free 30-day storage, which is a big perk most other moving companies cannot match.
- Roadside assistance: For a flat $5 fee, renters can tack on roadside assistance. We recommend this — especially at such a low price.
Additional paid services from U-Haul include loading and unloading, packing, furniture assembly and disassembly, moving supplies and trailer hitches.
U-Haul FAQ
Does U-Haul charge per mile?
For local moves, yes, U-Haul charges from 59 cents to 99 cents per mile. U-Haul does not have per-mile charges for long-distance moves.
Is it cheaper to rent a U-Haul one way?
Yes, one-way rentals are cheaper for long-distance moves. U-Haul has locations all across the nation, so plan to drop off the truck at your destination. For in-town moves, however, one-way rentals might not be cheaper.
How many miles per gallon does a 15-foot U-Haul get?
A 15-foot U-Haul truck gets 10 miles to the gallon without cargo.
Does U-Haul have unlimited miles?
No. Local moves have per-mile fees, and long-distance moves have mileage limits.
Is U-Haul worth it?
Although U-Haul has more fees than most people expect, a long-distance move with U-Haul is still considerably cheaper than using a traditional full-service moving company. Local moves are also an affordable option. For consumers who want to save money and are willing to do the labor and driving themselves, U-Haul is a worthwhile option.
U-Haul Reviews
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Reviewed Aug. 2, 2025
Could not have a better experience. I moved from Western Washington to Tennessee this summer and had 3 U-boxes transport my belongings. Before actual transport U-Haul kept them in dry storage for a couple of months for a very reasonable cost. Excellent communications & updates. Drop off, pick up, transport time and delivery, every step done right. I was concerned about delivery down my sloped driveway but by the time I was home the boxes were in the spot I requested and even in a better orientation than I indicated. Would not hesitate to use them again and recommend to family and friends. John **
Reviewed June 18, 2025
I rented a car dolly to tow a Chevy Equinox from Defiance Ohio to North Royalton Oh. The arranged pick up location recommended from U Haul was perfect in regard to location and fantastic customer service (Larry's Mobile Repairs) helping in arranging and assuring a safe 140+mile trip. This experience was flawless for a first time car dolly user.
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Reviewed June 18, 2025
U-Haul continues to stand out for its consistent reliability and strong customer service, especially when compared to other rental companies like Budget. Every time I’ve used U-Haul, I’ve been able to count on my reservation being honored, the equipment being ready, and staff being available to help. Representatives like Tonia go above and beyond to make the process smooth and friendly, which isn’t something I’ve always experienced with other companies.
Reviewed May 4, 2025
I cannot tell you how thrilled I am with an employee by the name of Selena at U-Haul! She went above and beyond for me and made my last experience an amazing one! She let me drop the U-Haul off at a different drop off location because it was more convenient for me. Thank you Selena and U-Haul. Would definitely recommend to friends, family, and anyone that asks if there are any truck rental places I
Reviewed April 12, 2026
I needed to empty my Mother's condo in another state after her passing. I had used the U-Haul app and reserved a 15" box truck that I was to pick up after flying to my destination. During the week leading up to pick up I had received multiple offers from U-Haul to tow back one full trailer that U-Haul had been contracted to transport for a reduced fee behind my rented truck. After rejecting those offers my reserved truck was suddenly not available less than 24 hours before my reservation. After scrambling and multiple calls back to U-Haul a truck was found 36 miles away. Nothing was offered for compensation for the cancelation or cost of an Uber ride to pick up the truck other than the option to use a much larger truck that I did not need or would have been comfortable driving.
Reviewed March 26, 2026
We rented a truck that was breaking down and stalling out. We called and they had us go all the way back to the rental place and then gave us another truck. We were charged full price, almost missed a deadline and not one apology from the place we rented from! I left them a detailed review and no one ever called me to offer a partial refund or a sincere apology!
Reviewed March 24, 2026
Absolutely terrible experience. My employer is relocating my family for work. Reservations say equipment guaranteed. I arrive for pick up and equipment scheduled to pick up isn’t available. I flew from Oregon to Texas to move my family and was told sorry. This left my wife stranded and now homeless in Texas. Repeated attempts to resolve matter and all I get is sorry. No remedy. My employer attempts to help and reserves a car dolley so my wife can tow our car. One day before pick up and I’m being told it’s not available. You’ve got to be kidding. After an aggressive phone call to number provided magically there is one near her. This isn’t over as I’ve lost faith in a company that says it’s a guarantee. I hope to see my wife again.
Reviewed March 16, 2026
Uhaul Dilworth Minnesota storage complaint review: Most of the problems I had Uhaul storage at Dilworth MN location surfaced when I arrived to move my items out of storage 2/27 prior to next billing cycle/due date of 2/28. First, I forgot or could not locate my Uhaul disc lock key(s), so I could not enter my storage unit (I think #2335) on 2/27. So I walked on over to the office to get help breaking the lock off. No one was in the office to help me break off lock.
The next day, 2/28 (Saturday) I come by Dilworth Uhaul office again around 2 pm. Ethan, a tall young blond/brown haired Uhaul employee was there. He told me he texted Isaisha Crawford, the general manager, but her phone was on silent. He told me he didn't know how to break lock off & that either Marcus or Isaisha needed to assist with this (with shop mtnc men). Ethan told me to come back the next day, 3/1 (Sunday).
So, this caused me to be delayed by one day, which disrupted my other plans & ability to get my items out of storage on 2/27. Also, I don't live in Fargo Moorehead Dilworth area but do live 4-5 hours south. I had to drive up to take care of moving my belongings out, planning to spend no more than one night at a hotel in Fargo while doing this. Having to come back the next day, required me to stay another night in hotel as it would and did take several hours sorting through and removing/loading my belongings in vehicle to remove from storage unit, not leaving me enough time to drive back 2/28 4-5 hours South (home).
On 3/1, the next day, I came by the Dilworth Uhaul office to again seek assistance to break my disk lock off my storage unit locker, but again, it was the Uhaul employee Ethan in the office.i came about 11:45 am. Ethan told me he called General manager Isaisha **. After he got off phone he told me Anaisha (GM) was driving back to office, that she was at office earlier. Isaisha arrived back to Uhaul Dilworth office around 12:30-1 pm.
I found out from Aniasha, as she came in office, without looking at me for most of time she was talking, in a drone like stressed hangdog look way, that she tried to break lock off (I have photo image), drilled hole in it, but it didn't work, couldn't get lock off. I was appreciative of the effort but upset lock was still not broken off my storage unit so I could remove my storage items, especially having already been delayed 2 days. Aniasha told me I had to wait for her to talk to shop maintenance guys next day to see if they would break lock off then. I was not happy with answer, wanted more assurance/ details. Now, I had to wait around again with no definite answer.
Anaisha, the GM, rudley went into to scold me in an exasperated rude condescending voice about how she already repeated what she told me about me having to wait yet another day (to 3/2, Monday). She then offered her business card for me to contact her but did tell me she would text me the next day (,tomorrow 3/2) when she found out if and when maintenance shop guys would remove/break my disk storage unit lock off.
So, I am/had to wait yet another day for help to get my lock off. I had to pay for yet one more night (now total of 2 more nights) at a Fargo Moorehead/Dilworth area hotel as result thatI would not have had to pay if I had received good customer service from Uhaul in breaking the lock off the same day I requested help with this. I did come back 3/2, Monday after I received text from Anaisha letting me know maintenance guys likely would have lock off by 11:30sh to 12 some pm. I came by Uhaul storage unit around 1 pm. The lock had finally been broken off & removed so that I could get my storage items moved out of my unit
I am upset at the additional time/days I had to wait as well as additional expense of 2 more nights of a hotel stay I had to spend on, when I should have received help in short time 2/27 to break my Uhaul storage unit lock off. I would very much appreciate compensation for the additional time & expense caused for myself, a Uhaul customer, for the very poor customer service I received from Uhaul staff at this Uhaul Dilworth storage unit location. I have used Uhaul for many moves in past (truck rentals) & storage units over the length of 2-3 decades, I will no longer do so. Uhaul staff, including GM, are focused more on pleasing themselves & Uhaul Corporation than on the customer. Customer comes LAST (if you already are one).
Reviewed March 13, 2026
If I could give them a negative ten I would.. Because these guys are unreal. Talk about corporate gangsters.. I got a storage unit in July. They hand me 20 day eviction paperwork August 12. It stipulates my property will be "dsposed of" after those 20 days..instead of the usual hold it a while then auction off my property. No, this inexplicable loophole allows U-Haul to simply discard all of it. Throw away or more likely keep it for themselves. Then I'm put on restricted access only allowing me 30 min daily. If I'm there 31 they call police, which they did 3 times.. Then in early August they charge me an extra $100 cleaning fee which inhibits me from getting it all out into another unit elsewhere. I'm not rich and unfortunately hafta wait until September's monthly deposit to rent elsewhere.. Then they forget how to count to 20 and claim my last day was Aug. 30, and then change it the 31, but law says you begin the count on the day after paperwork is served.
August 13th is day 1, which means September 1 is my last or 20th day to clear unit. Which I confirmed with Nefertitti in their corporate office.. Then I finally find trailer and uhaul decides to add extra stipulations, new rules.. seemingly just for me. WOW. I can only access my unit on this vital last day before they throw my life's possessions once my trailer arrives. Huh? Wtf? Why? Then they decide to add a last illegal rule which is once I start unloading my unit, I can't stop. It shouldve been by 7pm when they close. They keep pulling shady aka illegal manuevers.. Am I in America right how? Isn't this a corporation that follows and abides by American laws? I work fast and hard and get roughly 75% of it down to trailer... at least 15 full carts.. but it's a lot of stuff to load as well as really hot outside, so my trailer driver decides to get some water so we both go next door to 711. Then I head back 5 minutes later to finally finish clearing unit.
Well apparently that's against their new rule.. one made ONLY for me.. because the heavy set mgr Kayla comes up and use this extra rule she just added to deny me access to the last of my unit. Their employee Mary literally slams the door shut on my head, which still hurts. I'm emotional now and completely disagree with all this BS. I did a lot of work and spent big money and deserve to keep my lifes possessions.... but not since uhaul invoked their new "can't stop unloading rule". I'm beyond pissed as it's seemingly being enforced. In it's a living nightmare as I now hear the police are being called for the fourth time and I'm arrested at gunpoint for being loud and emotional and apparently taking a 5 min. break.
I end up losing my father's ashes, all my kid's pictures, celebrittly memorablia, high school yearbooks, thousands of collectibles and a ton of my prized possessions...and these corporate gangsters got to make up new rule and enforce it... I paid for every minute of my stay and they ended up with all my stuff... surreal. They really tried to ruin my life. Oh yeah and the huge homeless encampment they allow to reside in the back will steal anything not nailed down.
Reviewed March 9, 2026
On 3/8/26 I rented a Uhaul truck at the Lapeer MI location. The truck got stuck in mud and I had purchased the road hazard. It took them 2 hours to get to us and another hour to release the truck so we waited 3 hours of time we had help moving. I returned the truck before the 9pm return time at 811 pm the website would not work for me to complete the online information. I text the number that I had been chatting with from uhaul about the road hazard reporting and let them know the truck was returned since I couldn't get into the website. Uhaul wants to charge me a $20 late fee. They will not remove the fee even though all this occurred. The gas was also right where we received it- just below a quarter tank but they charged me a $30 fee plus 11$ in gas. Plan on a lot of extra fees if you use UHaul
U-Haul Company Information
- Company Name:
- U-Haul
- Website:
- www.uhaul.com