U-Haul

My experience w/ U-haul has been horrible. I have spent large sums of $ renting for weeks to be treated badly by those at location when you go to drop off the equipment. They treat you like you have an endless bank acct. and $ is no object. I rented from one place in Jerome, Idaho, and the location ran my debit card behind my back w/out even letting me know ahead of time. I complained to them about it and told them I was not happy with them pulling that stunt. Unknown to me, they put bad comments about me in the system which I found out the next time I went to rent at U-haul as vindication for addressing their behavior. I would not recommend them, as they charge exorbitant rates per mile and have bad customer service.

3 times they reinstalled the electrical harness for the hitch. First time, the wires were literally DANGLING under the car. Second time, after about 6 months, I started to get some fused blown and it took another 4-5 months to figure out why. I literally had to spend half a day to isolate the bigger circuits in the car and then micro test everything. The 3rd time, now my stop lights are staying on all the time. Contacted them by email and certified mail. Nothing.

All my items was stolen including my mother's Urn, all my kids' coats and clothes, everything. I was told it was a mystery and it was not covered. The GM never responded to me, and the manager treated me and my husband as crooks! Never use U-Haul!!!

I rented the truck for about 5 hours to move boxes that were covered with wrapping plastic. The next day I check my email and see a cleaning charge + tax. I immediately called their head office. They were not able to find any notes as the reason of this cleaning charge. Therefore, I was promised a refund. Few hours later, manager by name of Kim emails me that "there was sand in the truck". She says, and requested a picture as a proof that I did not use the truck to move sand. After 6 phone calls and number of emails I received $25 refund without the tax.

Don't use U-Haul! Terrible customer service, they wrongly accused us of damage, which we had pictures to prove wasn't there when we returned the truck, it's been three weeks and they haven't contacted us or returned our money they charged us, pretty sure it's an insurance scam... We are planning to file an official complaint... Don't use U-Haul, we never will again that's for sure.

I reserved, online, a 6' X 12' utility trailer for 08:00 AM Fri. thru the local U-Haul. Upon arrival I discovered they had no such trailer to rent. Only an enclosed unit was available. Since I needed an open trailer I asked where the closest U-Haul that had one was located and was told "I don't know. Call 1-800-Uhaul." I was connected to another U-Haul 65 mi. away and was able to reserve the correct trailer over the phone. After the 1 1/2 hour drive I arrived to find one of the two units they had was rented out to a customer with no reservation and the other unit needed 3 hrs. of repair, and did I want to wait? No further accommodation was offered. I was involved in securing lumber for a project that was now on hold at $50/hour.

I made reservation to pick up truck, when I arrived at the location I was told the truck was not there. I called the main location in the area and was told they neglected to have the truck available for me and I would have to come to the main U-Haul location. It was 6 miles away, but I had no car or any way to get there. I also was on a schedule. I had to walk the six miles and missed my deadline and had to get a motel. There are other rental companies, USE THEM!

I don't think they understand the concept of the "reservation." I reserved a 20' moving truck almost a month in advance. I live in a small mountain town with two U-Haul dealerships. Three days before my move, they call to change my truck size to a 15'. One day before my scheduled move, they call me to change the location to pickup the now 15' truck to a town over 45 miles away - an hour and a half round trip drive. When I called to see why, I was told that some people make reservations 3 months in advance (really?), which still doesn't explain why they accepted my reservation if they were unable to fulfill it. The CEO of this company should take his multi-million dollar parachute and resign/retire already. This has to be one of the worst run companies in America. Reviews are absolutely horrible.

I had a hitch installed and within weeks it began rusting. Since I did not pay the $5 warranty U-Haul refused to do anything about it. The guy from U-Haul actually told me I must have backed into something! The day the hitch was installed my son was in an life threatening accident so instead of going on vacation I spent two weeks straight in the hospital caring for my son and then two months caring for him at home. My car was driven very minimal and there is absolutely no way I backed into something. If U-Haul was a reputable company they should have repair or replaced the hitch. I will not do business with this company in the future.

Just wanted to let people know of my latest experience with U-Haul. I want to start by saying over the past 3 years I have rented a truck from U-Haul 6 times. I have always had good service until my last move. Which happens to be the biggest one. I rented a truck in Tennessee to move to Florida, had people fly from Florida just to help with the drive. We get just south of Chattanooga and the truck makes a loud pop and dies in the middle of a very busy interstate. We get the truck to the shoulder of the interstate and contact U-Haul. I was told I would receive a call from the repair guy within 30 minutes. We sit for an hour with no phone call, so I call them back and sit on hold.

Back in August my husband and kids had a hitch put on our 2011 Kia Sportage. This was done at the 451 Sunrise Hwy West Babylon NY location. Not only did they not check the work of a new employee, they put the lines around my fuel lines, my muffler and they almost set my car on fire. The trailer they game my disabled husband the lights did not work the entire way down to Florida. They had been flickering, going out. When he arrived here in the Florida the U-Haul was beside themselves saying they never saw such a mess in all the time they have worked at U-Haul... All hitches are to be inspected and this place did not do so. An 18 hour trip turned in 28 hours, and my husband almost ran out of medication because they failed to have someone do their job correctly.

I scheduled an appointment to have a hitch receiver installed on my car. I chose the earliest available date on their website, it accepted and charged me right away. The day before the installation I received a call from the location saying that it's not available yet. They rescheduled it and the day before the installation I received another call saying that it's still unavailable. This same thing repeated 5 times. It's been almost month and I'm still waiting. Customer service has no clue. They keep telling me that it's available but the location says the opposite. I had to cancel my vacation after rescheduling 3 times. Worst customer service experience in my life.

Well I am disabled. I let U-Haul know that I needed a 20 ft truck one way. U-Haul told me that the place that I was going didnt have storage but they had storage 30 miles away. I get to the unit. It was half the size of the truck and I didnt get my truck on time from U-Haul because of the outdated computers and the storage place was closed. I was given extra miles but not some monies back because they broke my contract when I couldnt get my truck on time. I think they set me up so they could overcharge me. Then I turn my truck in on time and they want to say I kept it an extra day, bad business. I called for someone to help me and all I got from U-Haul customer services was disconnected or transferred then disconnected. Now they are threatening me with a 143.00 bill which has no merits. Then I never got my receipt after paying them 175.00 dollars off my debit card which it took the monies but couldnt print out me a receipt.

I made my reservation online August 9th, and used a credit card to secure it. My move was scheduled for August 26th so I assumed that was far enough in advance. I received a call 2 days before the move to tell me they did not have the 26' truck I requested and would give me a 16' truck. Things only got worse from there. What I've discovered is that the customer service model seems to be "take as long as possible to respond, and only respond with 1-2 sentence emails". It's absolutely amazing how many hoops you need to jump through to get half answers. I will absolutely never use this company again, and I want to make sure no one else has to go through all of the mess I'm still going through with this company.

I ordered a flat panel TV box online because I was moving. I paid with my credit card (which has a substantial amount of money on it), and the website gave me a "declined" error message. On the other hand, the credit card app said the purchase was approved, then reversed. I (being silly) tried again three times: each time, declined. The credit card app again said the purchases were approved, then reversed. Given up on the credit card, I completed the purchase with my debit card.

This has got to be the worst. I will never rent from U-Haul period. The customer service rep BARBARA at U-Haul of the 1800 was the rudest lady ever and once she confirmed my location has changed from my original location for pickup the lady Stephanie 770-954-0369 from Locust Grove GA location was even more rude. I will not pay these losers my money. I will go to Home Depot.

I spent nearly an entire day yesterday trying to make a reservation for a 10' truck rental Friday Sept. 1 at 10 AM. The website continued to tell me 4:45 PM pick-up even when I chose alternate locations, one way vs RT, etc. Finally I called for support, after over 15 minutes on hold, I spoke to a friendly and helpful representative from the Arizona office who offered me a one way rental because I had to drive 200 miles RT and explained that it didn't matter if I returned it to the same pick-up location but it would work out less expensive for me since I had so many problems trying to reserve a truck. Tonight at 4:20 PM I get a text that my truck will be available at 7 PM on the day that I am supposed to move things, the business that I am picking up from is a 2 hour drive away and closes at 4 PM... Do you see how that doesn't work?

I rented a truck last year from Uhaul and am just now getting around to writing a review about them because that is how bad they are. These types of experiences stick in your mind and anger you continually every time you think about them afterwards. I will NEVER use Uhaul again. They have lost my business forever basically over $30. I dropped my truck off after hours the night before and they did not check it in until after the additional day's deadline the next day so they tried to charge me for an additional day. I had to haggle with them over the phone to get that corrected. Then when I tried to pay my balance due in store with cash, they had no one available to take payment at the first store, so I stopped by a second store where the woman told me that she could not find my reservation number and that there was nothing she could do to help me.

I went to the U-Haul facility located in Hopewell, Virginia to rent an auto transport trailer. The rep at the facility quoted me a price of $329 since I was dropping the trailer off in Oklahoma. When I committed to reserve the transporter, the rental fee came up to $576 and the rep said her hands were tied and referred me to U-haul customer service for an adjustment for the misquote. I contacted U-haul customer service and explained the situation hoping to get a satisfactory response.

On Friday Aug 25 I made a reservation for a Car Dolly at the Old US 33 U-Haul location for Saturday 26 pickup. When I got there they said they don't have any available until Monday the 28th. When I arrived for the pickup they said they don't have any reservation but my name was in the computer. The 2 agents kept conferring back and forth until finally they found it. They said there were computer problems... Not my problem as I was running against a dead line. A sign inside the store says guaranteed reservation, "right equipment, right location, right on time." That definitely was not my case. I think I deserve the $50.00. It sure was not the terms we had originally agreed to. I will never go back there for any future rentals.

Reserved 2 weeks in advance. Confirmed day before. Went to pick up equipment. Not there. Were sent to two other locations before getting equipment. Did not go over any paperwork. Wrong car dolly and pulled front bumper cover off car. U-Haul refused to do anything. Half way on a 700 mile move, engine blows in 26 ft truck. Left along highway with two kids, my diabetic mother and three dogs in temperatures over 90 for over two hours. Finally towed to a location but wrong one. Stayed in motel, everything we own in U-Haul, and was to have a group of movers next morning to do a U-Haul to U-Haul transfer. Location was not set up for this type of transfer and they sent two guys to do this job instead of the four that they were to send.

I moved to a small town that only has U-Haul. I rented Penske from my old town, drove up, unloaded, drove back, and then drove my car to my new home instead of renting U-Haul one-way because Penske charged half as much for twice as many miles, but I reserved a cargo van through U-Haul to get the rest of my stuff. It would cost more, but I would only need to make one trip. I reserved the van at noon, wanting to pick it up at 4pm, but the site reset several times, and my 4pm kept changing to 5pm, which was when that location closed. I finally got my reservation, but when I went to pick it up, I was told they had never had vans, not once in all of the years they were open. The lady tried to rent me a 10' truck for the van price, but the system would not let her, and kept giving her other problems because I reserved one vehicle, but she could not give it to me.

As if not enough increasing rate per mile up from 70 cents to $1.09 for Friday and Saturday. They scam you for extra gas payments. They scamming us for extra gas money. Is to claim the Truck is under 7/8th so pay 10.00 more! Trucks do not have 7/8th marks only quarters. And the scam is they park the vans on a slope. That is plain cheating. Putrid smell of scamming.

I wanted to trailer his car so we could all ride together in the RV. We weren't halfway into a 800 mile journey and had a flat tire on the U-Haul car carrier. After looking at the flat tire it was completely bare of tread and the middle had the steel belts showing.

I had reserved a 26 ft U-Haul in preparation for moving within the same state roughly 13 miles away. When I arrived for pick up the location didn't have that size U-Haul, only a 20 ft. I was given the reservation guarantee of $50. Most likely we would have been able to make one trip with the 26 ft U-Haul, instead I ended up having to pay my movers more and pay for more miles as we had to make 2 trips. The movers charged by the hour and it takes a minimum of 30 minutes per way of drive time.

On 8/4/2017 l made and paid for a reservation with U-Haul of Bandbox Music in Lakeport CA, for a 15' Uhaul truck. l heard nothing from them until the day before l was to move on the 17th of August. On this date a Uhaul representative from Bandbox Music called just 24 hours before l was due to pickup my "reserved truck" to say they could not obtain a 15' truck and offered a 10' truck in its stead. I explained to them that a 10' truck was too small and they offered to attach a trailer at no additional charge. I explained to them why that wouldn't work for me and was basically met with "that's all we can do". A call to Uhaul main office resulted in the same response and when l said l wanted a refund plus the promised $50 that Uhaul clearly offered on its reservation agreement or l had no alternative but to take them to court l was told, "Quit threatening us or l'll hang up"!

When you call and reserve a rental truck, make sure you call another company and also reserve a truck. According to the rental agent a truck was available for me to rent tomorrow. This afternoon at 4 pm, the truck is no longer available. However, a much larger truck at a much larger price is available. Or, if you want, you could wait to move overnight Saturday as the truck is available overnight! Will NEVER call U-HAUL again. Carry on my back first!

I relocated from Arizona back to Chicago. On 7/18/2017, I called this ** place to request a Ubox. I was told that I could go to the location and a box would be available for me. Upon arrival there was no box and everyone was confused as to why I would be asking for a box. I was scheduled to fly out only a few hours after attempting to load my box (which was not available). I had my sons with me to load the box. Because nothing was available, I had to pay for movers 125$ that was not in the budget. The manager of the store suggested that I contact a supervisor at 800GoUhaul. THAT HAS BEEN A NIGHTMARE!!! No one ever calls back, or emails or anything.

I made a reservation 10 days in advance. Less than 24 hours before my move, they emailed me and changed the pickup time and location. When I called to complain the managers were rude and surly, and they didn't understand why I was even calling. Apparently a "reservation" with U-haul means nothing. Needless to say I had to change all of my plans at the last minute. If I had been told that reserving early meant nothing, I would have gone somewhere else. Horrible experience!

Please do not use Moving Help through U-Haul. They damage your belongings and do not allow for claims. If you ask about making a claim on your damaged personal property, then the company (i-move) notifies you that they will sue you. U-Haul Moving Help uses non-insured, non-bonded movers. I purchased insurance through U-Haul and they said that it does not include damages done by the movers. Lesson learned. Do not try to save $100 or more by doing a cheap move. I did not save any money because it costs me $500 to fix my damaged furniture. There is no customer service either.