U-Haul Reviews

He go out, take him little while and looking at him leaving the truck and going the other side. He comes back printed a copy of receipt for me but it was not mine or my name on it, it was for someone call Marcus. Please check the cameras. When I said, "This not my receipt," he screamed and said, "I have to remove you from my store," and come out and started punching me with his body. Someone should be held responsible and he never give me my receipt. Horrible person, horrible management, very bad and old truck they have unsafe for anyone to drive.

I found out 9 months later when trying to rent a storage unit the lady at their site ualert.com online said it was a year ago. I said, "No it was 9 months ago." I asked to talk to her supervisor and she only said no every time. Finally I said, "This is crap and illegal. Put your boss on the phone now please." The lady hung up on me instead. They only BS you and are rude as hell. I was told I wouldn't be liable by their staff but look now I'm the one being chased and getting negative credit and banned from renting any of U-Haul stuff not the elderly lady who rented it. Seems fair, right??

They eventually restricted my access which interfered with my ability to sell items to survive. I was warned by an employee that I was about to be trespassed, I left and stayed away for 2 months and U-Haul used this opportunity to take action against me. They started charging me without me signing a contract. They unlawfully auctioned off the three additional units they had promised me as long as I needed for free. They “tried to make” contact by using an old address they knew was not current & calling old phone numbers. The certified letter was delivered the day of the auction but they still followed through. Unlawful.

I even spoke with U-Haul’s own CEO, who called the whole situation a ‘PR nightmare after the first incident and seemingly blowing it off the second time by suggesting I ask the MCP (regional manager) to McDonalds for an ice cream cone to discuss the incident.’ I sent a demand letter to the company in September 2025 with no response.

I highly recommend that no one trust U-Haul with their personal items. Later I found out that my unit wasn’t on camera, the door alarm didn’t work. The parking lot was not well lit or gated. My door lock was the only security protecting my unit. They had a history of break in’s that also wasn’t disclosed. BAD BUSINESS PRACTICES AND MANAGEMENT from CEO to CSR. Online reviews on U-Haul's website reviews and the BBB suggest a pattern of harm.

This is one of the worst experiences I’ve ever had as a customer in my life. The person I dealt with, has no business being employed by any business or corporation that intends to be professional and treat their customers with respect. My identity has been compromise several times, so I was naturally curious as to why he was taking my picture and why he had to immediately call the person I listed as my emergency contact when the previous location that I attempted to rent with didn’t do any of those things. All he had to do was explain the policies he was required to follow. Instead, he decided to turn to someone else and ask them to finish helping me because I was “…tripping…” and “…giving him a hard fucking time for no reason…”.

I’ll be leaving a Google, better business bureau, and consumer reports review reflecting my experience being threatened and cursed at for asking questions. The young man that I had the unfortunate experience of dealing with belongs in a completely different line of work that does not include the need for basic customer service or civil human interaction skills. On top of all this, the truck I was given had the check engine light on and severe transmission issues. I told the GM immediately before leaving and she said I had to keep it because their machine said it was safe to drive… I was worried about breaking down the whole day I had the truck. At this point, I do not feel safe or comfortable returning the vehicle I rented back to that location and couldn’t recommend any other customer ever visiting. I have also reached out to U-Haul’s corporate office and no one has responded… Best regards.

The next day, 2/28 (Saturday) I come by Dilworth Uhaul office again around 2 pm. Ethan, a tall young blond/brown haired Uhaul employee was there. He told me he texted Isaisha Crawford, the general manager, but her phone was on silent. He told me he didn't know how to break lock off & that either Marcus or Isaisha needed to assist with this (with shop mtnc men). Ethan told me to come back the next day, 3/1 (Sunday).

So, this caused me to be delayed by one day, which disrupted my other plans & ability to get my items out of storage on 2/27. Also, I don't live in Fargo Moorehead Dilworth area but do live 4-5 hours south. I had to drive up to take care of moving my belongings out, planning to spend no more than one night at a hotel in Fargo while doing this. Having to come back the next day, required me to stay another night in hotel as it would and did take several hours sorting through and removing/loading my belongings in vehicle to remove from storage unit, not leaving me enough time to drive back 2/28 4-5 hours South (home).

On 3/1, the next day, I came by the Dilworth Uhaul office to again seek assistance to break my disk lock off my storage unit locker, but again, it was the Uhaul employee Ethan in the office.i came about 11:45 am. Ethan told me he called General manager Isaisha **. After he got off phone he told me Anaisha (GM) was driving back to office, that she was at office earlier. Isaisha arrived back to Uhaul Dilworth office around 12:30-1 pm.

I found out from Aniasha, as she came in office, without looking at me for most of time she was talking, in a drone like stressed hangdog look way, that she tried to break lock off (I have photo image), drilled hole in it, but it didn't work, couldn't get lock off. I was appreciative of the effort but upset lock was still not broken off my storage unit so I could remove my storage items, especially having already been delayed 2 days. Aniasha told me I had to wait for her to talk to shop maintenance guys next day to see if they would break lock off then. I was not happy with answer, wanted more assurance/ details. Now, I had to wait around again with no definite answer.

Anaisha, the GM, rudley went into to scold me in an exasperated rude condescending voice about how she already repeated what she told me about me having to wait yet another day (to 3/2, Monday). She then offered her business card for me to contact her but did tell me she would text me the next day (,tomorrow 3/2) when she found out if and when maintenance shop guys would remove/break my disk storage unit lock off.

So, I am/had to wait yet another day for help to get my lock off. I had to pay for yet one more night (now total of 2 more nights) at a Fargo Moorehead/Dilworth area hotel as result thatI would not have had to pay if I had received good customer service from Uhaul in breaking the lock off the same day I requested help with this. I did come back 3/2, Monday after I received text from Anaisha letting me know maintenance guys likely would have lock off by 11:30sh to 12 some pm. I came by Uhaul storage unit around 1 pm. The lock had finally been broken off & removed so that I could get my storage items moved out of my unit

I am upset at the additional time/days I had to wait as well as additional expense of 2 more nights of a hotel stay I had to spend on, when I should have received help in short time 2/27 to break my Uhaul storage unit lock off. I would very much appreciate compensation for the additional time & expense caused for myself, a Uhaul customer, for the very poor customer service I received from Uhaul staff at this Uhaul Dilworth storage unit location. I have used Uhaul for many moves in past (truck rentals) & storage units over the length of 2-3 decades, I will no longer do so. Uhaul staff, including GM, are focused more on pleasing themselves & Uhaul Corporation than on the customer. Customer comes LAST (if you already are one).