U-Haul Reviews

I called them and requested they change it back to what I ordered in the first place. The location rep asked me what kind of car I have (mind you all of the info was in the system) to see if I can use the tow dolly. He didn't have the auto transport so I was sent 35 miles away to a location that had one rather than the original 15 minute drive. I also rented a uhaul van from a location in my town as that is where they had one so I basically was charged to pick up the trailer for the rental and gas. This all would have been a non issue if they were honest and told me they didn't have the trailer I needed in the first place rather than say they did. I would have made other arrangements entirely.

I would be careful and not rely on a rental if you need something specific because they can't guarantee it. Their focus is to sale you and upsell you storage and get your credit card number to hold the reservation. The main uhaul reps can't resolve issues either and they ask you to talk to the locations which are hard to get a hold of. Lastly, they charged a card I initially used to hold the reservation then called.l back the next day to change the card. They took my info and the new card was uploaded in the app and saved. They still charged my other card! Very disappointing.

At one point, they told me I had to re-enter my credit card number because it was no longer on file. The day I found this out, I tried to go onto their website to re-enter the number only to find out their website was down. When I called, they claimed this was nothing to worry about, but when a site is down and credit card numbers are involved, my first thought was that they’d been hacked.

All in all, I’m not happy with this service. I was led to believe it would cost around $1800 to ship a single U-Box from Ontario to Vancouver Island and it ended up costing closer to $3400. I’m not saying you shouldn’t use this service, but make sure you know what you’re getting into. Get your estimate in writing. Lastly, I hired a third-party company to deliver and unload my U-Box and while they were here, one of the workers guided me through reviewing the service. I thought I was reviewing just the delivery guys and not U-Haul as well. When I went to write this review on the U-Haul site, I was told I'd already submitted a review and couldn't do a second.

Due to a subsequent clerical entry error regarding the return destination, U-Haul generated massive "wrong-location" fees when the equipment was returned on time during a severe blizzard to a Brooklyn location. U-Haul has placed a fraudulent administrative "System Hold" blocking my driver's license over these fake fees, stripping away my mobility and right to rent vehicles.When I disputed this, local manager Shayae S. lied on a recorded corporate line on June 17th to cover up the store's liability.

On June 24th, U-Haul's regional E-Alert compliance agent, Kayla **, issued a formal denial based on a police reporting technicality, explicitly stating in writing that she is "halting all contact" and refusing any upper-level supervisor review. I have a federal FTC Identity Theft Report and a notarized Affidavit of Forgery. Detective ** of the NYPD 69th Precinct PDS (718-257-6215) reviewed the file and confirmed this is an internal corporate record falsification issue that U-Haul must resolve internally.

My associates are forced to pay fraudulent fees under intense economic duress and written protest just to temporarily bypass the system block during a time-sensitive family move. I demand that NYC Consumer Affairs investigate this business for deceptive acts and order U-Haul to permanently lift the administrative hold on my driver's license. According to U haul own rules the Contract Name must match the Name on the card for payment! The signature doesn't match the card owner or the name on contract!

I have since learned that this type of spontaneous explosion is not abnormal for safety glass but were there warnings or signage anywhere? No. I was covered in glass and sitting in it. My jacket had multiple punctures and tears. At first it seemed the road side assistance was going to be helpful. We spoke with summer who was kind and apologetic. She told us they would send a service provider to fix the window and get us on our way as we were now stranded with a broken window and a full truck of items. She told us to get to a safe destination and they would send the provider to fix the window before our rental needed to be returned. Fast forward 5 hours later and she had failed to find anyone available to get to us, so much for emergency roadside assistance. She told us the earliest would be the next morning. Mind you it was about to thunderstorm and we still had to get back to Brooklyn to return the truck.

We had no choice but to drive it back to the rental drop off point (in torrential downpour and lightning). We got absolutely soaked and both got sick the next day because of the cold. Summer and Vida the 2 customer service reps we spoke with opened a case for us and said the upper management would call us. Which they failed to do. Instead U-Haul closed the case without telling us. Not only did they not refund our trip but they charged us $150.00 for the damage which was their fault and harmed us. So we called and got it escalated again. A few days later they closed it. Again with no communication to us.

Finally it was escalated to the Regional office who has been useless and insulting. They told us “you can’t prove it was spontaneous”. They are refusing to acknowledge any fault, accountability, or endangerment. To charge us for something that could and may still very well be a legal storm for them —- the evasion is completely transparent and you should not trust this company with your loved ones or your property. Do not rent with them and do not give them your money.

U Haul— do better by your customers. We rented multiple times with you and have always done our due diligence caring for the vehicles and communicating with you. How dare you deny any accountability for things that are your responsibility to ensure do not occur. On a hot day, customers will use your air conditioner. The windows should not explode on them in the process. And you should be able to fix it . Failure to do so and to compensate for the harm you cause is a an utter failure of your operation. Use another rental company, stay safe. 0 stars.

To say I lost my temper after the only help I got was an "I'm very sorry", would be a gross understatement. While I never called the fun sucker on the other end of the line anything off color directly, I did invent some compound cursing words right on the spot. She hung up, just like I would have done. I have no issue with that. However, as I standing in my local U-Haul dealership trying to fix this goat rope, I find out that they had canceled my reservation completely leaving me with nothing but a note on the computer that I was "rude" and "hard to deal with". When I called corporate back to talk about that, they wouldn't answer the phone. When I called back again, Macy, the "superior" of the person I had talked to harshly answered and told me she was the one that canceled the reservation because "we didn't want to mess with your reservation anymore".

When I talked to the boss of the "superior" (she didn't have a title; but I assume it was something like chief disappointer) she informed me that it is a H-Haul corporate policy to cancel a reservation when they have an "issue" with a customer. I can imagine. If you're disappointing people every time you deal with them, like they had called your house and asked to borrow their car, I guess you would get used to people screaming at you and take self-serving action to not have to listen to it. If I die and I have to use U-Haul to get to heaven, I will gladly shake hands with the devil and ask where my coal shovel is.