U-Haul Reviews

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About U-Haul

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U-Haul is well known for supplying truck rentals and packing supplies to do-it-yourself movers across the nation. U-Haul advertises trucks for $19.95 per day for local moves, but long-distance moves costs significantly more. Additional charges include fuel, damage protection and environmental fees. Even with these expenses, U-Haul can be a budget-friendly option.

Pros
  • Economical choice
  • Roadside assistance
  • Nationwide availability
Cons
  • Preferences not guaranteed

Featured Reviews

Chicago, IL
Verified purchase
I rented a truck from the U-Haul location in San Angelo, Texas back in February of 2014. I also rented a storage room from them at the same time. This had to have been the best cu...

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Boerne, TX
Verified purchase
Wanted to take a minute and review my experience with U-Haul - it was the best! … The people at both ends of the U-Haul companies were so nice, extremely courteous and very helpfu...

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How does U-Haul work?

U-Haul rents moving trucks for local and long-distance moves. Because U-Haul has so many locations, it’s easy to request a truck for a last-minute move. An online reservation, however, doesn’t confirm an exact location, time of pickup or truck size — it only indicates a preference. Be sure to call your preferred U-Haul location ahead of time to check on availability and have flexible plans so you can pick up a truck at another location if necessary.

U-Haul price

U-Haul’s local moves have the following base rates:

  • 10-foot truck ($19.95/day): Good for studio apartments.
  • 15-foot or 17-foot truck ($29.95): Good for a two-bedroom apartment.
  • 20-foot or 26-foot truck ($39.95): Good for a three-bedroom home

Long-distance moves with U-Haul cost significantly more. For a 1,000-mile move, expect prices close to the following:

Truck typeEstimated price
10-foot $1,350
15-foot $1,400
20-foot $1,700
26-foot$2,100

U-Haul moving services

U-Haul provides additional services to help renters and owners with their moves.

  • Insurance: U-Haul’s most popular insurance plan is the SafeMove plan. It includes a damage waiver, which reduces the amount you owe if you damage the rental truck. The plan also comes with cargo, medical and life coverage.
  • Storage: Certain U-Haul locations offer free 30-day storage, which is a big perk most other moving companies cannot match.
  • Roadside assistance: For a flat $5 fee, renters can tack on roadside assistance. We recommend this — especially at such a low price.

Additional paid services from U-Haul include loading and unloading, packing, furniture assembly and disassembly, moving supplies and trailer hitches.

U-Haul FAQ

Does U-Haul charge per mile?

For local moves, yes, U-Haul charges from 59 cents to 99 cents per mile. U-Haul does not have per-mile charges for long-distance moves.

Is it cheaper to rent a U-Haul one way?

Yes, one-way rentals are cheaper for long-distance moves. U-Haul has locations all across the nation, so plan to drop off the truck at your destination. For in-town moves, however, one-way rentals might not be cheaper.

How many miles per gallon does a 15-foot U-Haul get?

A 15-foot U-Haul truck gets 10 miles to the gallon without cargo.

Does U-Haul have unlimited miles?

No. Local moves have per-mile fees, and long-distance moves have mileage limits.

Is U-Haul worth it?

Although U-Haul has more fees than most people expect, a long-distance move with U-Haul is still considerably cheaper than using a traditional full-service moving company. Local moves are also an affordable option. For consumers who want to save money and are willing to do the labor and driving themselves, U-Haul is a worthwhile option.

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U-Haul Reviews

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    How do I know I can trust these reviews about U-Haul?
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    Page 1 Reviews 0 - 10
    PriceQuote AccuracyPunctuality & Speed

    Reviewed June 4, 2025

    Searched the website and booked weeks out in advance for a 10-U-haul. Picked my pickup and drop off locations a very specific way to save money for my grandmother during a move. U-haul not only did not meet my expectations for pickup as they tried to send me 25 more miles out of my way to get the U-haul, but they also mentioned I could up my price and get a 20-truck at the original pick up place I scheduled for. Complete defeats what I wanted to order in the first place on the reservation.

    Not only would they not work with me, but they mentioned I could schedule another week out and hope that a 10-truck is available at the pick up location near me, yet it is not promised. Their website absolutely fooled me and they tried to get more money out of me in terms of changing the location for mileage and even tried to get me to get a bigger truck for more money during my small apartment move. No thank you! Extremely disappointed. U-haul, you should make sure your website's exact when it says what is available when and where, or at least work with your customers.

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    Contract & TermsPriceQuote Accuracy

    Reviewed May 28, 2025

    When I went to pick up my vehicle, the agent was not able to show me the contract, so I had no way to see the conditions. Later I found that U-Haul charged me for more miles than they said they would. They also charged $30(!!!) for filling my tank (in addition to a high cost for the fuel itself), which I could not anticipate because I could not see the contract. The tank was marked as 1/4 full when I picked up, and was about the same when I returned it; I don't even believe it was lower. And how are you supposed to return it at 1/4? The most likely outcome is you give them gas. This is outrageous. When I complained, U-Haul failed to credit me for the unfair charge and also lied about following up--they promised a follow up, never did, and then lied about it.

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      Reviewed May 23, 2025

      Rented a 20’ truck and car trailer to move back to Michigan. Picked everything up and loaded on day 1. Left our house we had just sold at 4:15pm on day 2. Made it just over an hour and truck broke down during rush hour on 495 on the middle of a Northeaster storm. Over the next 6 hours I continued to call, text and use the U-haul app to get the problem fixed and back on the road. What I got was about 10 different agents and 2 managers that all say the same thing and kick the can down the road while I sit in a truck in a windy rain storm with temps about 37 degrees with no heat since the brand new trucks alternator died.

      Their mechanic showed up in a car with basic tools and said nothing he could do because his vendor was closed and then drove off. We couldn’t even get towed off the highway less than 2 miles to a gas station or somewhere safer. Now I find myself at nearly midnight sitting in the car that’s on the trailer running it to keep warm as my wife sleeps in our other car with two dogs. I know better than to rent from U-Haul and once this is all over I will never rent from them ever again. Penske all the way. Nice, unlimited miles and actually care about their customers.

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      Customer Service

      Reviewed May 13, 2025

      Stay Away from U-HAUL… Unless you want to be cheated and frustrated. Reserved a 10’ Truck for a one-way rental. Did it online a full week before it was needed, and received a “confirmation number”. Less than 24 hrs before pickup, was told that the truck in the location that I had the imaginary “confirmation number” did not have the truck and I would have to pick it from a CLOSED facility via phone app. When I called U-Haul “customer (un)service” to complain, I was told that the “confirmation number” was not an actual…. Confirmation, just a request and I was SOOL. I was also told I would receive a $50 credit and a mileage credit because the ‘closed location’ was on the other side of town and would add 45 min to travel time. Having no time to find another option, I just grabbed my ankles.

      On the day of pick up, of COURSE the app did not work and I had to call U-Haul for support. After an HOUR delay, added to the 45 min extra travel time, I finally got the keys to the truck, the $50 credit was reiterated, and I was able to finish the move. When I went to turn the truck in, of COURSE, there was no record of the $50 credit. Calls to U-Haul corporate, customer service, the dispatching station, and the ‘transportation’ department achieved nothing. Paid full fee and left, and I will NEVER use U-Haul again. Neither should you. There are other trucking rentals out there.

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      Damage

      Reviewed May 10, 2025

      I had a reservation for U-Haul in Hillside, NJ, to have a tow hitch installed on May 13th at 9 AM. They called me and told me the installer would start work at noon. I told them that I had to be in Pennsylvania at 1 p.m. to pick up a used trailer I bought. They said they would check other places around my area, and my choices were Newark or East Orange. I told them you accepted the reservation, I said sorry, and he would tell his manager about this problem. I was angry because they didn't understand that I lost that sale, which was a used trailer 6 ft x 10ft for $800.00. They did not care about the customer at all. I will try to find another Company that cares about its customers.

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      Reviewed May 4, 2025

      I cannot tell you how thrilled I am with an employee by the name of Selena at U-Haul! She went above and beyond for me and made my last experience an amazing one! She let me drop the U-Haul off at a different drop off location because it was more convenient for me. Thank you Selena and U-Haul. Would definitely recommend to friends, family, and anyone that asks if there are any truck rental places I

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      Customer ServicePriceQuote Accuracy

      Reviewed April 18, 2025

      This has been the worse experience ever. I will never use U-haul again because I didn’t go their route. I lost my deposit and was charged $4.50 a gallon for two gallons of gas so ended up owing almost $70 dollars. I will never use them again. My original rental that was reserved was not on the lot. Was told I would have to go to another place. I advised them I didn’t have a way. Ended up in a bigger vehicle that cost me more money. Put up $100 dollar deposit because I paid cash. Was told I would get back on the new end. They don’t do that so my deposit was kept. Rude customer service people. Don’t use u-haul at all.

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      Movers

      Reviewed April 14, 2025

      You found the right resource for your moving needs! I have a little time for ineptitude in everything that I do and all I can say is that the manager "Jim" and his entire crew were informative first, but also offering a neighborly approach with everyone on deck to assist. Someone in the leadership of hiring... Simply knew what they were doing! Bravo!

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      Reviewed March 17, 2025

      I am writing to express my serious concerns regarding a recent trailer rental, from Uhaul. I rented a trailer from the Bramalea location to transport my daughter's belongings to her new school. This was my first time using a trailer, and I specifically informed the U-Haul employee who hooked it up to my vehicle. I trusted their expertise to ensure the trailer was securely attached.

      However, from the start of my journey, I noticed a chain dragging on the road. As I continued driving, the noise grew louder, and I was forced to make an emergency stop on the highway. Upon inspection, I found that one of the safety chains had completely dislodged and was dragging dangerously on the road. As a first-time trailer user, I did my best to reattach it, but this situation was extremely stressful and unsafe.

      I immediately contacted U-Haul to report this issue, but I was unable to reach anyone at the location where I had rented the trailer. I completed my trip and returned the trailer to a different location, where I reported the issue to the employee there. This experience was both terrifying and dangerous. The U-Haul employee’s failure to properly secure the trailer put my safety and that of others on the road at risk. Furthermore, the lack of immediate support from U-Haul during this emergency was deeply concerning.

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      PriceDamage

      Reviewed Feb. 23, 2025

      Trailers falling apart, no breaks on trucks, filthy condition, rude staffing, extra charge. 😑 😤 Cheat, extortion, lies, horrible app, no secure reservation, more extra charge, using customer credit card without authorization. Mafia style CEO, UNRELIABLE, Extortion, unorganized, lost in space, cheats, profiter, deny, delay, Dismiss company, spends thousands to screw clients for 50 bucks and so on.

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        U-Haul Company Information

        Company Name:
        U-Haul
        Website:
        www.uhaul.com