3.9/5 (550 reviews)

Our Buyers Guide Top Picks:

JK Moving Services

JK Moving Services

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

Overall Rating3.9 out of 5
See all 550 reviews

About U-Haul

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

U-Haul is well known for supplying truck rentals and packing supplies to do-it-yourself movers across the nation. U-Haul advertises trucks for $19.95 per day for local moves, but long-distance moves costs significantly more. Additional charges include fuel, damage protection and environmental fees. Even with these expenses, U-Haul can be a budget-friendly option.

    Pros & Cons


    • Economical choice
    • Roadside assistance
    • Nationwide availability


    • Preferences not guaranteed

    Bottom Line

    U-Haul, when used appropriately, is an affordable option for DIY movers, especially for local moves. Be aware of extra fees and make sure to understand that a reservation is not a final confirmation.

    Top U-Haul Reviews


    I rented a truck from the U-Haul location in San Angelo, Texas back in February of 2014. I also rented a storage room from them at the same time. This had to have been the best cu...

    Read full review

    Wanted to take a minute and review my experience with U-Haul - it was the best! … The people at both ends of the U-Haul companies were so nice, extremely courteous and very helpfu...

    Read full review

    How does U-Haul work?

    U-Haul rents moving trucks for local and long-distance moves. Because U-Haul has so many locations, it’s easy to request a truck for a last-minute move. An online reservation, however, doesn’t confirm an exact location, time of pickup or truck size — it only indicates a preference. Be sure to call your preferred U-Haul location ahead of time to check on availability and have flexible plans so you can pick up a truck at another location if necessary.

    U-Haul price

    U-Haul’s local moves have the following base rates:

    • 10-foot truck ($19.95/day): Good for studio apartments.
    • 15-foot or 17-foot truck ($29.95): Good for a two-bedroom apartment.
    • 20-foot or 26-foot truck ($39.95): Good for a three-bedroom home

    Long-distance moves with U-Haul cost significantly more. For a 1,000-mile move, expect prices close to the following:

    Truck typeEstimated price
    10-foot $1,350
    15-foot $1,400
    20-foot $1,700

    U-Haul moving services

    U-Haul provides additional services to help renters and owners with their moves.

    • Insurance: U-Haul’s most popular insurance plan is the SafeMove plan. It includes a damage waiver, which reduces the amount you owe if you damage the rental truck. The plan also comes with cargo, medical and life coverage.
    • Storage: Certain U-Haul locations offer free 30-day storage, which is a big perk most other moving companies cannot match.
    • Roadside assistance: For a flat $5 fee, renters can tack on roadside assistance. We recommend this — especially at such a low price.

    Additional paid services from U-Haul include loading and unloading, packing, furniture assembly and disassembly, moving supplies and trailer hitches.

    U-Haul FAQ

    Does U-Haul charge per mile?

    For local moves, yes, U-Haul charges from 59 cents to 99 cents per mile. U-Haul does not have per-mile charges for long-distance moves.

    Is it cheaper to rent a U-Haul one way?

    Yes, one-way rentals are cheaper for long-distance moves. U-Haul has locations all across the nation, so plan to drop off the truck at your destination. For in-town moves, however, one-way rentals might not be cheaper.

    How many miles per gallon does a 15-foot U-Haul get?

    A 15-foot U-Haul truck gets 10 miles to the gallon without cargo.

    Does U-Haul have unlimited miles?

    No. Local moves have per-mile fees, and long-distance moves have mileage limits.

    Is U-Haul worth it?

    Although U-Haul has more fees than most people expect, a long-distance move with U-Haul is still considerably cheaper than using a traditional full-service moving company. Local moves are also an affordable option. For consumers who want to save money and are willing to do the labor and driving themselves, U-Haul is a worthwhile option.

    U-Haul Reviews

    • Recent
    • Oldest
    • Most helpful
    • Any

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about U-Haul?
    • 4,247,447 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Verified Reviewer
    Original review: June 6, 2023

    We recently rented a 15' truck to move from San Diego to Arizona. When we arrived in the U-Haul office, our order was being discussed on the phone, and the receptionist was obviously stressed. She had to make a second call to make sure what truck we were to receive. It was obvious to us that the truck had some sort of minor problem, but this is U-Hual, right? You can trust them... We drove about 250 miles before a very dangerous flaw started actin up - the accelerator pedal stuck at a Loves truck stop, kept going when the brake pedal was pressed. Fortunately the driver knew how to put the truck in neutral to fix it, but this happened several more times on our journey to our destination. A less experienced driver could literally get into a serious accident, maybe fatal.

    We notified the customer service people at U-Haul when returning the truck and they 'made a note' in case the manager of the office wanted to review it. And we just got off the phone with U-Haul's main number and again were told that they had 'made a note on our account in case someone wanted to review it.' REALLY? People's lives are at stake! We have a clean conscience because we reported it two times... Hope the next truck renters arrive safely.

    Be the first one to find this review helpful
    Verified Reviewer Verified Buyer
    Original review: May 15, 2023

    I've used Movinghelp.com powered by U-Haul numerous times in the past for family members and myself. This time I was moving from GA to MI and the mover didn't show at the destination and would not answer their phone or respond to text messages. Movinghelp.com also didn't answer their phone and left me on hold until I disconnected after waiting 40 minutes. I had to pay another mover $80 more than the original mover to move me the next day at the last minute and I had to leave all my belongings in a U-Haul truck overnight. I was able to request a refund on their website and I'm waiting for the refund to post to my card.

    I reviewed the terms of agreement with movinghelp.com and they take no responsibility for the move or movers (none). They write that they don't even do a background check or performance reviews on movers before they allow them to list on their site. Worst of all I had no opportunity to leave a review for this so called five star mover on their site warning others that they were a no call no show which means they may have done this many times before.

    Movinghelp.com powered by U-Haul allows movers that don't even show up to maintain a perfect rating by not allowing customers who have paid for services and scheduled moves to give their movers the 1 star rating they deserve when they demonstrate the worst customer service possible by no showing without any notice leaving the customer to figure out what they're going to do with a truck full of furniture and no one to unload it at the last minute. I started by saying I've used Movinghelp.com before and I would suggest you only use 5 star movers with at least 500 reviews.

    Be the first one to find this review helpful

    Not sure how to choose?

    Get buying tips about Moving Companies delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Verified Reviewer Verified Buyer
      Original review: May 8, 2023

      I called a day prior to my reserved pickup to ensure my requested tools would be available, specifically, a furniture and appliance dolly. Once I arrived to pickup the truck and dollies, they had given away the last furniture and appliance dollies--none were available! I really needed these two dollies, and it really messed up my moving day because we did NOT have the reserved tools we really needed, and moving was very difficult because of this mishap. And to top it off, the clerk handling our check-in was unsympathetic, not offering any excuses, apologies, no sympathy to this plight whatsoever. I will never, ever go to another UHaul for moving services and equipment again, especially not the one in Pico Rivera, CA. The check-out process was nice, by the way, as all I had to do is give the clerk the key and walk away. But I will still never, ever go to another UHaul for any reason again.

      Be the first one to find this review helpful
      Verified Reviewer Verified Buyer
      Original review: April 30, 2023

      Worst experience ever. Unit had qtr inch of dried mud, inside of vehicle filthy, tires partially bald, vehicle shook at 65 mph, drivers door didn't shut properly, vehicle missing side panel (obviously in an accident) scared driving long distance 1200 miles,... I will never rent a U-Haul vehicle again. I should have been offered a significant discount for renting a junk vehicle. Vehicle should be taken off the road for any long distance travel.

      Be the first one to find this review helpful
      Verified Reviewer
      Original review: April 27, 2023

      I rented a 10ft. truck at Fallen, Nevada. and drove to Oliver, B.C. The drop off at Osoyoos, B.C. I was told that it would be $$1125.00. This allowed for 5 days and 1011miles. Also a free 1 month storage locker. I told the sales rep., I don't need 5 days or a storage locker. He replied that was the package. We took the deal and drove home in 2 days. Here is what I think is a overcharge. I had used 902 miles. When I dropped of the truck, I asked if there was any credit on the mileage. Local dealer said no, but gave me a Phone # to call. I did and was told that is the price. No credit. the distance from Fallon to Osoyoos is 850 miles. So from the start they have in their system a rate that is not reasonable. I think it works out to 19% the mileage more charged to the consumer.

      Plus in their system 5 days rental, it took me 2 days. So I would be paying for more mileage and days. Not realistic and they will say that their package rate. They say they add a little more, so you are covered. If I would have gone over the mileage I would be charged $1.00 per mile and $40.00 per day. So I recommend check your mileage that you are going to pay for. If everyone gets charged like this, I think it's a ripoff. Good luck, Leland.

      Be the first one to find this review helpful
      Verified Reviewer Verified Buyer
      Original review: April 23, 2023

      I rented a moving truck on 16th Jan 2023 @ morning and returned the same date @ evening in jamaica, NY. But the store charged me 3 days and including parking ticket on 18th Jan 2023. I talked to store manager and corporate office, but they did not fix the issue. I think it's injustice to me and victimized.

      Be the first one to find this review helpful
      Verified Reviewer
      Resolution response: April 15, 2023

      This complaint was resolved by finally reaching corporate. I emailed everyone from CEO to COO. Luckily JT ** still understands customer service and has compassion.

      Original review: April 3, 2023

      I needed a trailer to move the rest of my mother's stuff to VT after her husband had just passed. My son in law offered to use his truck and pick up a trailer and get the final possessions. I was guaranteed from the beginning of my reservation to 30 minutes prior to pick up that his card would not be billed and my card listed on the reservation was to be charged. They had promised over the phone no problem due to circumstances. Well they charged his card. I then spent 2 hours with customer service and was promised that his card would be credited and mine charged. Joe offered no compassion, no concern, and really doesn't care about the situation or people in general. He runs it there but can't help in any other way and "can't credit a card"...he was truly the most unhelpful and uncaring manager ever spoken too.

      He told me the customer service agent, from the company he operates under, lied to me. They're all recorded calls so remember if you have an issue don't go to Joe, he won't care and you'll just be given an 800# then you get the next manager's number for Erica that refers you back to Joe. Disgusting and an absolute misrepresentation of business. I would never advise using this company.

      Be the first one to find this review helpful
      Verified Reviewer
      Original review: Feb. 25, 2023

      Order - **. Customer action file - **. A list of what occurred with Uhaul on Friday 2/10. 2/5 Text from 906 number - owner confirming 930am arrival of the team. 2/10 Text with mover re: 930 arrival. Followed up 4 times and the team arrived at 1130. Called U-Haul 800 number to advise the team is 2 hours late and the driver. Advised they are loading my stuff to a trailer, not a pod and it is not enclosed. Then they will put my stuff in a pod and lock it - mover has no idea how to do inventory. Turns out the movers went to the Rhinelander location and rented a trailer - not a POD. Paid out of their own pocket for the trailer. 1030 am called Moving Help 1030 mountain time - as U-Haul stated they can not help. Spoke to the agent as the U-Haul agent can't help with moving help orders - he said they have no control over the team or work - it's all 3rd parties. Nothing he can do but he was kind. No help.

      Called U-Haul back, at the request of Moving help rep. Spoke to Alexis who was very helpful! Customer action file - **. She took the time to talk to the movers, to try to figure out what they were doing, and why. She told them the pod was ready, in spite of them saying that Uhaul gave them no pads and no POD. They told her the Uhaul location gave them this trailer and told them to load my personal belongings into their personal car. 2 guys showed up with a trailer (tiny) and a SUV. He said there are no options for this.

      After I spoke with Alexis at U-Haul, she helped confirm that the pod was ready to go at the location in Scofield. She then called the Packers to confirm that they would be returning the trailer they rented with their own money they said. And that they would be picking up the pod. Bringing it back. Unloading it. They left around 1130. They didn’t return the rental trailer for an hour and 40 minutes. And I know this because I live a mile from the rental place where they got it.

      They kept saying they kept saying that their boss and U-Haul messed up the order. But the U-Haul reps that I talk to at the 800-number definitely confirmed. It was their own mess up. The real issue was they were coming from northern Michigan and didn’t want to drive to pick up the pod which doesn’t make any sense. This is why they brought a personal vehicle with a rented trailer to my house. They actually wanted to load my stuff into their personal car and into this trailer drive at 107 miles south.

      And then loaded into the pod. They did finally return at 6 PM. That is nine hours after I hired someone to be at my house because I was told the expected arrival time was 930. When they started packing the pod that they brought, they definitely had no moving or packing experience. They weren’t trying to fill in holes. They basically gave up before they started. My worker who I paid who is at my house actually packed the new pod.

      My worker had the moving people bring him the stuff and he packed it and loaded it into the U pod so that it would all fit. The resources that JC on the move provided we’re actually the dumbest two humans ever to walk the Earth. No skill, no experience, don’t know how to pack, definitely don’t know how to move and most certainly don’t know how to load a trailer. What’s funny is once my guy had the trailer loaded JC on the move wouldn’t leave my house until they got a pay code. They literally wouldn’t leave the inside of my house.

      Did I want to pay them? Definitely not do. I think they performed $500 worth of work also definitely not this whole process was an absolute joke and a nightmare. It took me nine hours on the phone to be sure that my stuff was loaded and locked. I don’t know how U-Haul handles movers who are third-party but after speaking with moving help in the 800 number the guy I spoke to was very nice and he was very sympathetic, but basically said there are no options, you guys don’t employ them, you don’t have any control over them and you couldn’t find anybody else to show up. I’m not sure how this process should cost $800 or why I should be refunded for the moving help that really didn’t happen.

      Your resources drove a pod and stood and watched by my guy loaded it. I’m looking for a refund for the labor. And some compensation for my time and headache and this entire process. U-Haul definitely dropped the ball all the way around to help was awful. But I will say Alexis was an amazing representative. She followed through she followed up. She called the movers. She called the location she confirmed the pod. She definitely went above and beyond and she’s pretty much the only one that U-Haul who cared or did anything. I am attaching photos, the movers parked their car in the middle of my road, and it looked like a crime scene and a mess.

      TO recap - the movers came from the North. They picked up a trailer they rented in Rhinelander (this location was not on my reservation). They paid for it on their own, no blankets, no equipment and wanted to load my stuff into this trailer and the guys' personal vehicle. Then drive my stuff 100 miles south to the Schofield POD location, and load the pod. No inventory, no lock, no way to ensure nothing was stolen.

      When I refused this, they returned the trailer - drove to get the POD - brought it back, loaded it and returned the POD. They were 2 hours late to begin and this wasn’t completed until 630 pm on Friday. This is totally unacceptable for paying $500+ for labor, when they didn’t do one thing, my property manager did the loading. These resources and this process was an absolute shit show, moving help and Uhaul should be embarrassed. As of 2/24/2023 I have contacted moving help and uhaul 11 times to complain and info on my experience with no call back, no email, no contact. Do not use this service.

      Be the first one to find this review helpful
      Verified Reviewer Verified Buyer
      Original review: Jan. 29, 2023

      I rented a 20’ truck from clearfield Utah on 1/28/2023 Contract #. When I got into the truck to drive away from U-haul, I smelled gas. I drove 6 miles to my storage shed, parked the truck and started to load it up. Shortly after that the gas smell was overwhelming. We looked under the truck and gas was leaking out of the gas tank. The tank had already been repaired, previously. You could see the horrible patch job they did on the tank. I called U-Haul and they said there’s nothing they can do and I need to contact roadside assistance but they documented that I called.

      I called roadside assistance and the wait time was 30 minutes. I left a message and call back number, 30 min later they called back and the call was disconnected. I called back and waited for 30 minutes more for someone to answer, when they did, they told me to go online and file a report for roadside assistance. I tried doing that and the online page did not recognize my name, phone number, email address or contract number. As I was trying to get help from U-Haul, the three people that came to help load the truck where getting headaches and feeling nauseous from the gas fumes. It took over 3 hrs to get the truck loaded because we had to keep walking away from the fumes. When we finished loading the truck a 1/4th of a tank of gas was all over on the ground and I was hoping the gas that was left in the truck would get me to West Jordan Utah and that there were no sparks that would catch the truck on fire.

      We made it to our destination and backed into the driveway to start unloading it and the gas was dripping faster out of the tank. I went online and chatted with a customer assistant name Mary. I told her the issues and I downloaded some photos of the gas on the ground and the patched up gas tank on the chat line, but she was no help whatsoever. I contacted the drop off location, Pendleton Towing and told them about the leaking gas. This truck is a fire hazard and hazmat should be called in. The guy at the drop off location said he didn’t want the truck on his property if it was leaking gas. He said he would call and figure out what to do with it. We are still unloading the truck my husband and son are feeling sick from smelling gas fumes all day. I’m not filling it up with gas when I take it back, it will just leak out.

      I called roadside assistance three times and when I was finally able to speak to a real person, I kept getting disconnected or maybe I was hung up on. I tried to fill out a form on the U-Haul website, “Again” it still would not recognize my information. I have been on the phone, website and chat line for over 6 hrs throughout the day with no help or assistance. This has been a horrible experience with U-Haul. I am demanding that my credit card does not get charged for all this crap. I should get my rental fees, waived.

      My son came in and decided to call a local U-Haul company located here in West Jordan and a young man answered the phone, my son told him all the crap we’ve been going through since noon and he was very helpful, he said he will call his district manager, Michelle and see if she can help. He said he would call us back shortly, He also gave me her number. I called his district manager Michelle, and was trying to tell her about our situation and she cut me off and told me to call roadside assistance. I tried to explain to her that I’ve tried but she cut my conversation off again. My son got irritated and took my phone from me and was trying to explain the situation but she wasn’t listening to him either and was talking over him, so my son said that he was going to have West Jordan police come town the truck out of the driveway. She kept saying to file a claim for roadside assistance. She was very unprofessional and was no help at all.

      I received a call back from the young man that we talked to earlier and he said he just talked to his district manager and she said that she would send roadside assistance out to our home. We waited until 10:00 at night and no one showed up. 1/29/2023. I woke up the next morning and the truck was still outside my home. My husband and I decided to take the chance of driving this fire hazard truck to the drop off location listed on the contract. The drop off location that U-haul gave me was Pendleton Towing located at 1585 W 7800 S. West Jordan. I drove around for 45 min trying to find the location that was on my contract. After calling Pendleton's three times, they finally picked up the phone to give me the correct address, which was 1585 W. 7930 S. PLEASE put the correct address on the drop off location for your customers to elevate STRESS!!!!

      This has been one of the worse experiences I’ve had with U-Haul. I’ve used U-Haul for all my moving needs. This experience has changed my mind about ever using U-Haul again. The Clearfield location knew that the truck was not safe to rent to customers. They never came out to do a check on the truck with me, they didn’t do a walk around, nothing. if they had, I would of noticed the leaking gas tank and I would of never accepted that truck. My life was put in a dangerous situation with the leaking gas, dripping all over. The tank could of exploded while I was driving it. The gas fumes effected every one who helped load the truck. Everyone felt nauseous and had headaches all day. It’s the day after and my son, husband and myself, still have headaches from the fumes.

      I felt that U-Haul put my family in an unsafe environment and I’m demanding that my money be refunded back to my credit card. I will not be using your company ever again. I already filled out a very negative survey on my experiences with U-Haul. I’m going to dispute my charges on my card and I will be leaving a negative comment on the internet as far as rating my experiences and “ LACK OF” customer care. If you need to contact me, I can be reached at:.

      Be the first one to find this review helpful
      Verified Reviewer Verified Buyer
      Original review: Dec. 12, 2022

      Citi Card U-Haul Dispute **. I’m responding to the letter I received from Citi Card regarding my dispute. There were two transactions made to my Account In the amount of $299.50 9/8/2022 I authorized over the Phone. The second charge in the amount of $1421.50 9/16/2022 was not authorized by me. It was done by E-mail. I have made many attempts to resolve this dispute.

      On September 8th at 3:45 I went to the Medford U-Haul to pick up a 6 X12 Enclosed Trailer. The agreement I made with them is to rent the Trailer for $29.95 per day. I asked the employee that hooked it up to my Truck if we would check Air Pressure in the tires, he ignored my request and he declined. When I asked about a slice in the sidewall of the tire on the passenger side front axle his response was that the shop had already investigated and determined the tire “was “safe to tow.

      On Friday morning September 9th 2022, I physically checked air pressure on all four tires and added air to all of them while it was cool temperatures. I found the Driver side rear axle tire 15lbs low. I traveled to my Parent's home approximately 360 miles south to Pollock Pines California to help them move out of their Mobile Home. On Saturday September 10th I brought some Furniture to someone’s residence in Placerville California. While there I stopped at a tire shop and rechecked all four tires to find the Driver side rear axle tire another 15lbs low. Sunday September 11th we spent the day loading the Trailer.

      On Monday September 12th, 2022 my Family was heading to Tonopah Nevada to stay in a Hotel overnight. The distance to travel for that day was approximately 280 miles. Again I found the same tire 15lbs low, so I topped it off again. we made it approximately 90 miles and were rerouted due to flash flooding across the desert floor. The plan was to arrive in Tonopah before dusk. We didn’t arrive until midnight.

      On Tuesday September 13th, before I left the Tonopah Hotel I was able to fill the Tire once again. As we made Our trip towards Mesquite Nevada across the desert floor I realized there are no services available, no Cell service, no gasoline stations for over 100 miles. In some cases there were no cars coming towards us for periods of time. In most cases no shoulder to safely pull over. The gas station after two hours of driving along the highway did not have air available. We made it to Mesquite Nevada to unload their belongings that afternoon.

      On Wednesday September 14th we finished unpacking the Trailer. I called a U-Haul store in Mesquite to discuss the safety and roadworthy issues I was having with the Trailer I rented. I spoke to a very kind woman that I believed to be the Owner/Manager. We discussed the option of dropping the Trailer off in Mesquite instead of the original plan to tow it back to Medford and pay $29.95 per day of use. She stated that the total cost for me to do that would be $750. At that time we both decided that was not a good option based on cost. She recommended to call U-Haul roadside service. In addition, she made an attempt to call the Medford U-Haul to explain my concerns about traveling back through the desert floor towing a Trailer with a defective tire. Her experience phoning Medford was not accommodating at all.

      The Assistant Manager Gary was not of an understanding nature. He didn’t seem to care about my concerns regarding safety. I then called Gary myself to try and explain that I wasn’t willing to continue to oversee this defective tire any longer. He at that time was rude and could care less about my concerns. He demanded I return his Trailer to Medford. He deferred me to U-Haul Roadside Service. I did phone Roadside after hanging up with him. We made an agreement to have them send a Mechanic out to my Parent's residence the next morning between 11:00am & 2:00pm to address the Tire with a slice in the sidewall and the Tire that keeps losing air.

      On Thursday September 15th, 2022 I arrived at my Parent's residence at 10:00am. I checked the Tire and it again was down 15lbs. I started getting phone calls from a representative of U-Haul Roadside Service. His name was Frank, he was very accommodating and kind. He called me to let me know that they lost contact with Mechanic due to an inaccurate phone number. At that time I asked if the Mechanic would contact me when he arrived, I was assured that would be a standard practice. Frank called once again to let me know that the Mechanic was picking up two “New” Tires and he would be there shortly. Then Frank phoned again around 3:00pm to inquire if the Mechanic came and worked on the Trailer. I told him that no one has contacted me by phone, Text, E-Mail or even a-knock at the door.

      Frank again called me around 3:30pm to tell me the Mechanic has stated the job was completed. At that time Frank requested I go out to the Trailer and take a look while he waited on the phone. I looked at the Driver side first and could not tell if the tire was replaced. I went around to the passenger side to find a tire had been changed, it had a paper note taped to it with a date on it April 30th “dependable”. Frank asked me again if the tire on the driver side was new, my response was, "Wait let me check the air pressure again." I got my digital gauge out of my Truck, to find the air pressure was the exact reading as that morning 49PSI. It seemed unlikely that the air pressure would be the same as when I checked it earlier that morning.

      I went around to the passenger side and found the tire that was installed was at 37PSI. It is recommended that the Tire Pressure be at 65PSI “cold”. The ambient temperature at that time was in the 90’s. At that point I did believe the Trailer was still not ready to travel 1000 miles. I told Frank how I felt about the frustrating day and that I waited 24 hours for U-Haul to remedy the issues with the Tires. I told him I was leaving Mesquite at 6:00am Friday and that I have wasted my time long enough.

      I then asked Frank to find a place for me to drop the Trailer off in Mesquite. He called me one more time to tell me his hands were tied, and at that point his Boss was not willing to authorize a return in Mesquite. I told him I would not tow a unsafe trailer across a desolate desert for my Family’s safety and others out on the highway. I told him it was not my responsibility to maintain a known defective tire. I told him I was not willing to tow a Trailer under these stressful conditions. I thanked him for his time and let him know that the Trailer would be at the Mesquite Store. I went directly there and dropped it off, unfortunately they had already closed for the day. On Friday, September 16th, 2022 at approximately 7:00am I phoned the Mesquite Store and left a detailed message and requested she call my Cell Phone as soon as possible.

      When I reached an area where I had Cell Service at approximately 3:00pm I phoned the assistant manager Gary at the Medford U-Haul to inform him where the Trailer was. He was combative, rude and could care less about my unwillingness to tow an unsafe Trailer and why I ultimately returned the Trailer in Mesquite. I told him that I had made an agreement with his store to pay $29.95 per day for use. I also told him that it would have been less effort for me to just pull out of the Hotel and head home. Rather than deal with a Company that doesn’t apparently care for my inconvenience or my concerns. I told him we would need to come to a fair agreement on my cost, and I will in fact dispute any additional charges he threatened me with. When we arrived at the Hotel I discovered an E- mail Invoice from the Mesquite Store for $1721.50.

      On Saturday September 17th, 2022 I again called the assistant manager Gary to let him know those ridiculous charges will be disputed and that I wanted his Boss to call me Monday morning when he returned to work. Gary stated that his Boss was basically not interested in talking with me. I also made it clear that I could have returned the Trailer that day before the agreed time 4:00pm after 9 days of rental at $29.95 per day.

      On Monday, September 19th, 2022. I called U-Haul Customer Service and was given a phone number to the Territory Manager in Las Vegas area. I phoned Freddy ** and he listened to my story with compassion and understanding. He wanted to speak to the Manager at the Mesquite Store. He told me he would get back to me soon.

      Later that day I got a phone call from Gary’s Boss, he was also argumentative, rude and talking over me. There was also someone in the background making unsolicited comments about not making a claim sooner. At that point the Boss was not really listening to me at all. He could care less about my reasons for not being willing to tow an unsafe Trailer across a desolate desert without services for miles and what lead up to that decision. He was more concerned about the Trailer not being in Medford. We also talked about who is ultimately responsible for operating a motor vehicle with a known defective Trailer on a Highway. And that U-Haul does not provide a spare tire with the Trailer. We also talked about the tire with a slash in the sidewall was ultimately deemed unsafe and replaced by U-Haul Roadside Service.

      I also pointed out that a consumer has certain expectations of a Rental whether it goes 20 miles from Medford or 1000 miles. We also agreed that a Trailer Tire should be set at 65PSI Cold. We also talked about that the 3 most common failures of a Tire are: Over Inflated, Under Inflated, Over Loaded. Later that day I phoned the Mesquite Store to ask why I never received a return phone call. She seemed less helpful than the last time we talked. She did explain to me the Computer generated a $1721.50 Invoice not her. She did acknowledge telling me it would cost $750 if I dropped off the Trailer in Mesquite September 14th, 2022.

      Be the first one to find this review helpful

      Quick and easy. Get matched with a Moving partner.

        Loading more reviews...

        U-Haul Company Information

        Company Name:

        Check out our buyers guide top picks

        Our Buyers Guide Top Picks:

        JK Moving Services

        JK Moving Services