U-Haul

I was overall happy with the U-Box experience. The price was the most reasonable. Although you must be flexible with your deadlines. The boxes came at the right date, and were picked up at the right date. And they were delivered on the right date. But they did not remove the boxes on the right date. If that is fine with you, then I would fully recommend U-Haul U-Boxes.

Christine helped me out canceling a reservation which I had to drive 1 and half to pick up and help me with the drive to pick and added a few more miles to help drive back home. This is cust service @10.

4/12/19 All of these bad reviews make U-Haul sound really scary to deal with. I've had dealings with them in the past that went well and my most recent experience was no exception. I called and reserved a 26' truck, a dolly and moving blankets. The day before I was due to pick it up U-Haul called me and texted me to let me know that my pick up location had changed. It was actually closer to my house! BONUS.

Had to go back to a U-Haul after horrible experience with Budget! Went there last minute and they took care of everything for me at a very reasonable price and they made the returning process very easy as well! Never going anywhere else again! Mineral King Visalia CA! Amazing customer service!

I went online to reserve a trailer a week before I needed it. The website asked many questions about my vehicle size and type of hitch I planned on using. The website asked me information about where I would like to pick it up and where I would dropping it off. It gave the types of sized trailers and moving material options. I made the reservation, and printed out my reservation number with all the details. The following day I stopped by the U-Haul location to prepay. They informed me that they don’t do prepay because the trailer may not be here and I would have to another location to pick it up. I tried to explain that I have a reservation for this type of trailer and your website said you have it at this location. His response was, "First come first serve.”

Updated on 07/21/2019: I have 3 U-Boxes coming from Florida to California, they were supposed to be delivered on 7/21/2019 and my access date is on the same day. But the system notified me on the 13th that my boxes were delivered to Hayward, CA instead of Santa Clara, CA. So I thought they may be transferring them later. But waited for a week, and they are still there!! Contacted customer service several times, they all say my order will be delivered on time. But this morning which is 7/21/2019, when I was going to pick up my boxes, the destination U-Haul location said they didn't have my boxes!!!! What a messed up system, and they changed the destination without notifying me upfront!!!!

I set up a U-Box reservation, have movers load my stuff and take it away, to be told on the flip side that my delivery date is not guaranteed even though my stuff is in the town I need it to be. So, I set up movers through Moving Help, called U-Haul back to let them know who I hired and when they would pick them up. Asked if there was anything else I needed to do... They said no. Come the day my movers show up at the Mineral King Location in Visalia Ca... They waited for 4 hours for them to load 1 U-Box (I had 3) onto a trailer. Because of this I did not get my stuff that day.

I scheduled a rental trailer on Sunday for Wednesday. On Monday they called and said it wasn't available at my location. (**) So they set me up in another. (Woodhaven) On Tuesday that location calls and says no availability at their location for Wednesday. So set me up in another location for the 3rd time. (Hempstead) Now Wednesday, I'm on my way to the Hempstead location and I get a call that it's not available again. Like wtf?! These guys take your money and give you the runaround to then tell you there's nothing available. I was willing to go 40 miles in the opposite direction to pick up my rental and was on my way there. They are very rude and definitely not courteous. With that said I would never use U-Haul again. Very unprofessional.

Trailer rental from ACL Moving Company Anderson IN unusable condition. They were to credit us, sent us to Midstate Truck Equipment Greenfield IN to get diff. one. Got double billed for Midstate and not credited for ACL. Waited a whole week and 1/2 to receive credit from ACL for $785.38. Still don’t have the $785.38 back for the double billing from Midstate Truck. It has been two weeks today and U-Haul Corporate could care LESS that they charged us 2 extra times $1600 of OUR money though no fault of ours for 2 weeks!!!! Numerous phone calls to Corporate and the locations and our bank. The bank is the only ones that jumped on it but did not have the credits. U-Haul gave us a lousy $50 buck credit “for our trouble” which somehow miraculously came through right away!!!! Sickening! This could have ruined some people! We were forced to move money in our accounts and everything due to their errors!!!!

I only went 70 miles at the most from Oak Grove MS to Laurel MS and took the truck back. They charged me $75 at the moment of pickup, but the next day and unauthorized payment of $35. Never ever again will I rent from them and I know 2 other people who are fully about business who had the same experience. Had I known all of this I wouldn’t have put their gas needle back.

I picked up a 20 foot truck for one way from Regina to Toronto. Truck was not having cruise control, was not even serviced properly making cranking noise and worst in mileage. Manager told me that I will get 10% off which I never received it, called customer service 5 times every day to get it resolved but all customer service agents don't know what they are saying. Getting different responses from all the agents. Worst service ever. Don't pick U-Haul if planning to move. Get it moved using movers. At end you will pay the same amount which you will pay to get it moved through movers. Find someone else to help it moved. Don't get it moved using U-Haul. Customer service agents don't care about the service as money is paid upfront for the truck. After getting money they don't care how the truck is - how the service is.

Way too much administrative overhead. Took me 20 minutes to rent a pickup truck, and would have taken 30 or more to get it checked in if I had not jumped the line. I rent trucks at Home Depot - it's 5 minutes out and 2 minutes in. And they don't charge 79 cents a mile.

We rented a 28 ft truck to move across country and they gave us a 2003 truck with 144000 miles even though they had newer trucks on the lot which they said was for local only. This truck broke down twice, drivers door would not seal, front end bounced when over 60, cab leaked in the rain, power steering did not work at slow speeds and engine missed and and constantly backfired. Made to El Paso U-Haul service center and all they did was tune up and sent on our way. Only made it 11 miles and had a blowout. When the tire guy came he said the tire was old and should not have been used.

I rented a U-Haul to move from Philadelphia to FL. I also paid for their 3rd party companies to move me on both ends. In Philadelphia when I rented the truck I also needed 48 furniture blankets... The woman could only find 41 blankets unfortunately after looking for over an hour. I took the 41 blankets and got on my way. Apparently she never made note I was missing 7 blankets because when I dropped off the truck in FL when I was done they charged me $8 a blanket for the 7 I didn't even get. Because I paid cash for the rental I had to leave $100 deposit when I picked up the truck, I was told they were taking the $42 for the blankets I never got out of the deposit and to call U-Haul for the remainder of my deposit money (terrible customer service at the drop off location).

I arranged to pick up a ten foot truck just a few miles from my home in Vero Beach at 10:30 am on a Saturday. When I arrived there, they did not have a ten foot truck nor my reservation and told me that my reservation had been moved to another U-Haul location approximately five miles down the road. When I went to the second location, they had my reservation in their computer, but they said that the ten foot truck that they had for me was not mechanically sound and would not start. I called the U-Haul number on the advice of the man at the 2nd U-Haul location and waited on hold for at least 15 minutes.

At U-Haul, they are all a lying, cheating, pack of thieves that only want money from you. I called U-Haul on Monday and reserved a 26' moving truck to be picked up in Leadville Colorado Wednesday morning at 9:00 a.m. and was assured everything was good to go and would be ready and waiting. Tuesday evening I received a text message that said my reservation was moved over an hour away to Buena Vista Colorado and they no longer had the 26' truck that I needed and reserved, only a 20 footer that could be picked up at 10:00 a.m.. What went wrong???

I spent hours on the phone with U-Haul's customer service, mostly on hold. Then most of what they did was wrong and had to be re-done. They reserved me a storage unit 30 miles from where I needed it to be in Charlotte NC. When I realized this I spent a lot of time on the phone again, on hold a long time at first, then the first person could only book my new reservation in a better location. I had to be transferred and on hold again to get another person to cancel the other one. Then after driving 1000 miles and going to the U-Haul facility, they had reserved a 2nd story unit when I wanted ground floor.

I recently rented a U-Haul pick up truck in Arlington, TX. The attendant and I did a walk around to observe any scratches before using it. She asked me to be careful not to put any scratches on it as it was a brand new truck. I used the service to haul a refrigerator. I also used an appliance dolly that was provided by the attendant. Upon return, the attendant went straight to the bed of the truck and pointed out a scratch on the plastic bed liner. She appeared very upset as if I’d had damaged the entire truck.

Requested a truck from 1-800 customer service, but pickup location didn't have it nor were they aware of me coming. Called 1-800 back & it was changed to a different location without my knowledge. I arrived at new location & dealt with a 13-yr old boy who had difficulty with computer system (25 min) & captured transaction as a "return to same location" even though it was clear with everyone that it was a "one-way from Cornwall to Ottawa". This kid nor his dad who finally made an appearance at the end knew where my drop off location would be, nor did the 1-800 folks each time I spoke with them.

We moved from Florida to Alabama, when we returned the truck the 13th Of June they owed me 163.13. The lady in the office only had 100$ and owed that to another customer, so she called someone in Arizona and they said they would have to issue me a check. We were told that it would be at my address the 21st of June. When it didn’t arrive, we went the next day to the place we dropped it off like we were instructed by the lady in the office, it was closed even though it says office hours on Saturday: 8:30-5. Well we then called corporate and they told us that the check was sent out on the 19th of June and we will have to wait two weeks for the check. Then when we explained that is our money and we need it for gas and food, they kept putting us on hold and sending us to different places to get rid of us. They acted like it was no big deal and that we should just wait.

I rented a U-Haul in Dexter, GA and the truck was very dirty and the lady keep overcharging my cc, so pls watch the store. They overcharge and the truck was so bad, had to clean it before I can use it and I called U-Haul right then and that's all they had and I had to use to move my stuff that day. And even my 2 kids got cut by the glass on their hands and U-Haul is not giving my money back on it. I have always used them many years until now, I will never use them again. U-Haul is even not willing to pay for my kids' Dr. bill for over the cuts they got from their truck....

I received an email 3 days before the reservation date and was told there was no truck available. I wasted many hours on this. Till the end, U-Haul still said no truck available and some manager will call me and give me 50 dollars. At the same time, I found the same reservation still available for booking online, so my spouse booked the same reservation. To our surprise, this reservation was fulfilled with no problem. So U-Haul wasted so much of my time and gave me so much anxiety for nothing. At last, they refused to pay me 50 dollars.

I am in the process of planning a stressful move. Found the sales team very unhelpful. Although there seems to be a decent range of size for trailers it seems the very one that I need can't be used for a one way trip so I would have to pay double the price for an over sized trailer if I use U-Haul. When asked why the 5x10 trailer can be used for a one way trip I was told "I dont make up policy...that's head office's choice." Very poor customer service...I am now cancelling my U-Haul order and going with someone else.

My son-in-law made an appointment to have a 2" square tube trailer hitch installed on my Lexus RX350. The e-mail confirmed it was scheduled for June 10, 2019. The e-mail also stated the time, contract number, and total cost. I arrived early with a copy of the e-mail from U-Haul in hand. The young woman said that the installation was scheduled for the 19th of June. I showed her my printed e-mail reservation directly from U-Haul clearly stating the installation date as June 10, 2019 at 1:00. She simply stated they couldn't fit me in and the e-mail was incorrect; no apology, no consolation. Shameful service. I will not return.

I made arrangements to pick up a truck on my move date and at the last minute the truck location was moved to a place not convenient for me (the paying customer). I was given several excuses but left hanging and completely paralyzed on the move day without a truck. Consumers think before you select this company for service - they are not worth the hassle!

My husband and I made a long-distance move in conjunction with U-Haul. We contracted with their movers to help us unload once we reached our new home. On the day that the movers were supposed to help us unload our truck, they could not be reached via text message (their preferred form of communication). When my husband called the movers' phone number it was no longer in service. We then checked our bank statement and found that they had already collected their fee. We then called U-Haul to tell them that the mover was a no-call, no-show; and that they had already collected their fee.

I made an online reservation for a U-haul and received a confirmation that when I went to pick up the truck, all I had to do was log into my account from my mobile device. My reservation was for 8 am on a Saturday morning. When I went to pick up the truck a few minutes before 8 am, the site wasn't working and just kept asking me to log in with a new verification code... and they sent me a new code every time the page refreshed. So, I went inside the gas station to ask the attendant for help. He said his boss handles all the u-haul rentals and he couldn't give me the keys and his boss wouldn't be in until 11 am and there was nothing he could do to help me. So, I left the gas station without my rental. I tried calling u-haul but there was a 20 minute hold wait time. So I tried reserving online at another location, which is what the hold message suggested.

I rented a 26 foot truck in Lincoln in early May 2019 with 60k on the OD and a trailer for my 2017 Honda Pilot. I was traveling to Utah so I decided to take a more northern route through Wyoming and down through Salt Lake City. The first problem I noticed was the straps for the front wheels of my pilot were off half way through the trip. I called U-haul and they informed me how to put them back on. They kept coming off the entire trip and would not stay on and I am shocked my Honda Pilot stayed on despite this. This was not the worst of it. Coming through mountainous terrain just outside of St.George Utah at 11:15 pm, the brakes failed on my huge truck at the top of a hill and I was not able to downshift and the parking brake failed and I thought I was going to die. I went hundreds of yards going 50-60 mph unable to stop it and had to go off into sage brush but this did not work.

Not the U-Haul I remember, but in this case that's not good. Reserved truck for late evening pick up near our home, was told someone would call next morning to confirm details. Nobody called. We called and were told we'd have to get the truck from another dealer 15 miles away. Okay. Then told that wouldn't be possible, we'd have to drive 40 miles to pick up a truck in the middle of nowhere. We went out the door, but got stuck in traffic on freeway due to accident. Knew we were running late. Called the business, but the number listed on Google had been disconnected. Called information, but that number nobody ever answered. Call U-Haul 800 number. Kept driving to location.

U-Haul 9th Street Huntington, WV Location. I have used approximately $5000.00 worth of goods and services with U-Haul this past month whether it was the 3-26' trucks, the auto-hauler, the 2-6x12 trailers, the packing supplies, moving help, storage rooms or whatever. I had no issues at any location (Dallas, Houston, Prosper, TX & Memphis, TN) other than this one. The two people working here are the two absolute worst U-Haul representatives I've ever experienced and since this location is just down the street from my home, I have used them very frequently.