U-Haul

I rented a truck on 2/28/19. This Experience has been HORRENDOUS! I reserved the truck the day before. There was a $75 estimate. My mom picked it up and returned it in one piece but forgot to refill the tank, fine. I first seen an attempted debit from U-Haul for $299.00!! I opened a dispute and this was my first and last correspondence with Sean **. He gave me a very generic response stating the truck was returned to a different location so I was being charged a one way fee!!! The next week my cc was then charged $329 by U-Haul University City!! I reached out to the Assistant manager. She originally stated she didn't know what the charge was for, then attempted to say there was damage to the truck, I advised I KNOW THERE WASN'T ANY DAMAGE. She then explained the one way fee and said I would need to contact the West Oak Lane location again.

I've been a U-Haul storage customer at the Ayer, MA location for 16 years. In that time I've had my monthly rate increase from about $80 to $140 with absolutely no change to the facility whatsover. During that time I've asked for a few simple improvements such as extension of the rainspout beyond where it drains right at my lock, a new rope for the overhead door, and assistance thawing the water that froze in my lock from the spout. Every time I got nothing. Most recently this location took delivery of a bunch of older U-Haul box trucks and began dismantling them on site. They spread the boxes and the truck bodies in the alleys between the storages and I was unable to access my storage. I went to the office and asked them to move the trucks. They said they were not theirs and that they couldn't move them. That was the last straw.

I called to report a crazy guy driving a U-Haul truck. After several attempts to report this incident to customer service they keep me transferring to different departments. The license plates are ** from Arizona. He was driving by Parthenia Ave and Lindley. Brainless guy putting other drivers in danger and worst customer service. They really don't care who drive their vehicles. What a shame.

After the truck broke down the first and 2 hours waiting for a mechanic they told me to keep driving the truck and it was safe. After another hour of driving the truck became hard to control so I called them again. They told me the truck was fine to keep driving and that the first mechanic said the truck was fine. I called that mechanic and he stated that he told them the truck was making a noise and had an issue. After I informed U-Haul of my call with the first mechanic they decided to send another.

I had to drive over 100 miles to pick up a car transporter on the day of my move, even though I had provided U-Haul with several days notice. When I questioned why I had to pick up the transporter, they were defensive and not cooperative or understanding. The customer service was horrible. Everything from picking up my truck rental to getting a copy of the final bill was botched! I would give U-Haul negative stars, if I could! U-Haul needs some serious competition!!

The facility has large colonies of rats. It's unbelievable. If you go to your storage unit at night any time after dark you will be stunned with the noise. The amount of rats is huge. You can tell from the noise. I am not exaggerating. I didn't have a choice because I had paid for truck and movers. Went back the next day 7-9 pm and I was extremely frustrated. My belongings are sitting in a rat colony. I don't know if I will ever bring them home again. I don't recommend this location. BEWARE.

On 2/22/19 we had rented a 10' truck from Carnegie Pa to West Seneca NY. We informed the girl at time on rental we only needed it for the day, but she still charged us 257.61. When we returned the truck on that evening, first of all we had to wait as there was no one to take care of us at the Rental return in West Seneca NY. My husband then explained again the charges and showed we rented it that day and we were returning it the same day, the guy who took care of my husband stated, "I can't do anything about it..." handed him a business card and said, "Call this number". My husband attempted to call with no success. Thus we have been overcharged.

U-Haul waits until the day before your rental to tell you they don’t have your vehicle available where they said it would be. Instead you’ll drive 30+ miles out of your way to have the privilege of renting from U-Haul. When you call, there are no supervisors to speak with. You talk to a scheduler who, if she doesn’t like your tone, cancels your reservation and hangs up on you—the day before you need your vehicle. This is—bar none—the worst customer service I have ever experienced. Someone, and it may be me, needs to start a competitor to U-Haul to knock this company off its lofty perch. They don’t care about their customers. Anyone who has rented from them has their own horror story. This is the last time for me.

RYAN from West Babylon NY, U-HAUL is the worst!!! Horrible customer service. Don't go there. He will lie to you. He will not get back to you. He will not help. I recommend a different rental company. There is no reasoning with this guy Ryan.

I rented a trailer from U-Haul in December. During the move we entered a light rain and it flooded the trailer causing significant water damage to our furniture. I called U-Haul upon discovering this and they sent me to Repwest to file a claim. After filing the claim it took over 3 weeks for me to be contacted after sending numerous emails and calls trying to find what the status was, Repwest said I would be contacted in 2 days after filing the claim. When I finally made contact, the adjuster denied the claim immediately as they do not insure water damage. I tried contacting U-Haul after the claim was denied and was told a manager would contact me immediately.

On 2/2/19, I arrived in Grandview, not from Longview, TX. I wanted to drop off transport, so I could unload truck better in my neighborhood. No friendly greeting at all. They ask me, "What can we do for you." I started, "I wanted to return part of the rental so I could unload my items better." They took 1 look at transport and seen it was missing a ramp. I didn't know at time that ramp had came off. I handed them my paperwork to show I had insurance. They still flat-out refused to help me or offer to get my car off transport. I then ask them why? This guy said just because I'm not, no other reason!! He then told me to go to their service center.

12025 Parklawn Dr, Rockville, MD 20852. Despite asking insurance (and staff "forgetting" to apply it to bill), all of my late mother's items were destroyed by rodent feces and urine and the manager did not mitigate, nor try to help reconcile this issue. It took me 5 days to speak with a manager about the situation because of his lack of customer service. The manager and another three other staff members said they were aware of someone bringing food into the storage unit and decided to call a few clients to check on their items and I was not called.

I rented a U-Haul in Al to move back to Florida. The manager was very nice. He offered us 30 free miles. I get to the truck, it's on a quarter tank. They charge me 76$ and the truck needed 10. Pen, FL crooks.

We rented the largest truck to move 1350 miles. I had the truck reserved 3 weeks ahead of time. We picked up the truck, and the check engine light came on and the engine died. Called and a technician came out and couldn’t find a problem. Went to get gas and it happened again. Took it back to them and they said they fixed it. We paid to have our entire household loaded correctly. When we went back to get gas, it died again. We were due to leave early the next morning to keep our reservations at motels on the way.

Worse experience I have ever had. I always rent from U-Haul and this recent experience I had with them was absolutely terrible. First off I was sent an email with the wrong address of pickup for the truck. I called customer service and after about 40 minutes they realized I was sent to the wrong site. Then They processed a double hold on my account. One payment was processed and cleared the second hold is still on my account. I have called several times. First I was told 3-5 business days for it to reverse. Second time I called they gave me authorization number and told me to call my bank to release. Which my question is how is that my responsibility. I should not have to do a companies job for them.

In three words...U-Haul basically SUX! No matter how far in advance you reserve a truck U-Haul will, without doubt, make you go to a pickup location so far out of your way other than the location you selected for pick up/drop off. This has happened to me three times already and I'm done with them. This last rental was the last straw. Wrong pickup location & found out as I. It's such a shoddy run company they're a joke. Trust me, go rent from Budget or Penske, you'll save yourself a whole lot of frustration and aggravation!

U-Haul - Clackamas: I called to get a trailer hitch put on my mom's car and was given a bid of 360 something. We explained clearly what we were pulling and it was fine. Until she took it to a trailer store to get a part to connect it and the guy said, "You cannot pull a pop up tent with your car. It’s too heavy and not safe." I’ve been fighting with the management for a few months about a refund and so far squeezed 200 out of them. They rip people off and I’m not allowing it.

I tried using the U-Haul's Ubox program and it has been one of the most harmful things that I have ever done. At some point the boxes we rented from U-Haul were severely damaged along with all of my possessions inside the boxes. Since U-Haul damaged my personal property they apparently indentures me in their service. They have forced me to work more than 20 hours of hard labor packing, repacking, unloading and reloading for U-Haul, because U-Haul destroyed my property. More than two months after I learned that U-Haul had destroyed most of my personal property U-Haul has failed to do anything at all. They have lied repeatedly. Literally every employee that they demand review my file or write a report has been a week long vacation. Using U-Haul Ubox cost thousands of dollars and resulted in the destruction of most of the property that U-Haul has refused to accept responsibility for.

The U-Haul location we booked at refused to honor our reservation with no notice. When we called the location's owner we were told he was sick of running the business, it wasn't his responsibility, and to go bleep ourselves. As stressful as this was, it just gets worse and shadier from here, as the company did not adequately help set up a new rental and ended up adding extra charges anyway. When I tried to leave a review for the location on U-Haul's own website, I was not allowed, as my reservation code registered at a different location. I called customer service again to have them allow me to leave a review, and they made up about a dozen reasons why this wasn't possible, and said they would send a complain form instead. Surprise surprise, no complaint form ever arrived either. All seems like a shady effort to protect bad locations from bad reviews and pretend they offer great service. Absolute disaster with little recourse.

My mom rented one of the U-Haul storage and I guess she was late on it. My mom ask my husband and me to go grab some of her stuff at the storage. When we got at the storage an old man came out of his car and talk to us. He said "You two need to pay before we put a lock to it." Calling us delinquent! He stare at us for few second then left back to his car. We didn't know she was late on it on till we told her what happened when we got back. What a rude **. Employee shouldn't treat customer like that. Smh. We did try to explain to that dude but he didn't care or listen. Recommend not to try U-Haul!

Before Christmas, I rented 9 feet van from 3630 College Point Blvd location in New York. I returned it after 8 pm, and left it on U-Haul court. They charged me then extra $60. When I asked why, they said because I spilled out some white substance, so they needed to remove the mat to wash it. (They have 2 prices for cleaning - $30 for light, and $60 for heavy). However, I carried out only furniture, mirrors and Christmas tree. There was nothing in the van that could be spilled or crumbled. They sent me a picture, that showed white spots on the mat. The vehicle plates were covered, so I could not see them to identify the car. I do not know if those were truly spots, or just flash light reflection while they made the pictures. I am confirmed that there is a criminal group of people that is doing that to get more money.

I paid 416.79 on Wednesday, January 9 to Fort Walton U-Haul - 631 N Beal Pwy - to install a trailer hitch on my vehicle and electrical wiring compatible for trailer I was to purchase and pick up on Friday. I drove 400 miles to pick up the trailer from the seller. Upon arriving, although the seller's vehicle pulling the trailer confirmed that the trailer lights worked, they failed to operate on the installation I had performed by Fort Walton two days previous. Therefore, it couldn't haul the trailer; it being illegal to haul without brake and turn signal lights.

They charged me 196.00 which it should of been but then they charged me another 120.00 on my card, so I called them and they said they mistakingly charged me the wrong mileage, so they credited my card 120.00 but then mistakingly gave back the original payment also. A week later they charge me the original 196.00 plus a 30.00 late fee, so I called them. They said they screwed up and once again reimbursed my card 30.00. Their billing department is not great at all. Watch your charges after. Always check, my credit card was bouncing all over.

We will be moving cross country in 11 days. We purchased 70% of our moving boxes a month ago from U-Haul, shipped free. Took a while but we had the time. We planned to pick up the rest of our boxes today directly from U-Haul stores in NYC. Yesterday evening we went online, selected the boxes we needed, were directed to the store that had the boxes in inventory, and we placed our order with a credit card and selected pickup time today. Confirmation was received. We called the store this morning and 80% of the order was actually not available and wouldn't be for at least a week to 10 days. We called customer service and was redirected to Buyer's Club. We called Buyer's Club and they were closed today. We called U-Haul again and was told to call ALL the U-Haul stores in NYC and get our boxes that way.

I'm trying to defray the cost of professional movers by moving breakable and small items myself from Iowa to Denver. I rented a 26' truck from U-Haul. When I arrived to get it, was told they gave it to someone else and I couldn't have a truck till the next day. Finally found one an hour's drive away if I got it myself. Delayed our whole start by half a day, which on an 11 hour drive makes a big difference. Round 2. Now I want a small trailer. All set, easy, right? U-Haul has lots of trailers on the website. Instead of getting the trailer someplace in my city the trailer became available in DesMoines... 3 hours away. I complained and they found another an hours drive away. But now I add 2 hours of trailer driving to a day I wanted to pack the trailer. If you are hoping to have a planned organized move... DON'T use U-Haul. They're not reliable.

Back in May 2018 my ex wife needed to rent a U-Haul truck to return to Tucson Arizona from Sparta Michigan. She didn't have the money to do it so she asked me. I send her money for the rental of a moving truck 16 footer. When she had left Tucson six months before it cost $1,200 for the rental. 6 months later it was 1800 dollars. I think ridiculous at that price. The truck they gave her leaked badly from the roof. They ran across a few rainstorms on the way 2 Tucson. The transmission kept slipping on them. I think for that reason more gas was needed to make the trip.

Had a hitch installed here in July of this year by John the manager. I remember as he was checking me in he said he had never installed a hitch on my type of vehicle before. That didn't necessarily raise any red flags because U-Haul is supposed to be known for hitches and call me crazy but I assumed some measuring device would be used. It apparently was not and now I have a crooked hitch installation. This was not something that I noticed until I attached the bike rack and could visibly see it was crooked. In addition it was installed too close to my vehicle meaning I can't use the rack closest to my vehicle without zip tying my pedals or else they will strike and damage my vehicle.

1st off Christina with corporate is amazing. However the branch is bad. They rented me a U-Haul truck with bald tires with an impending snow storm. Needless to say I was stuck in my U-Haul for 7 hours due to know tire tread. As it get colder I ran the heat to keep my kids warm while we were stuck in the snow. Now I'm being charged for additional fuel cost, and mileage due to road closure because of the snow.

On April 16, 2018, I entered into an equipment contract with U-Haul Moving & Storage of Philadelphia for the rental of a moving truck. I loaded all of my possessions into the truck and was involved in an automobile collision while transporting them to my destination. The police arrived and took a report on the accident, after which time the truck was taken from my possession. The truck was returned to U-Haul custody on May 1, 201, but have not had my items returned to me nor received any information about where or whether they are being held or what I can do to retrieve them.

I rented a Ubox to ship my items from Vancouver, BC to London, ON. The Ubox left my house October 30th and was to be available for pick up at a London location November 15th. I get charged for the Ubox five days before delivery, and I receive an email saying my box has arrived early on November 12th. I have a truck and the day off scheduled for the 16th to pick up and unload the box. Everything thing is going smoothly until the morning of the 16th when I arrive to pick up my Ubox. On arrival I am informed that they shipped the wrong box and someone was supposed to have told me.