U-Haul Reviews
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About U-Haul
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U-Haul is well known for supplying truck rentals and packing supplies to do-it-yourself movers across the nation. U-Haul advertises trucks for $19.95 per day for local moves, but long-distance moves costs significantly more. Additional charges include fuel, damage protection and environmental fees. Even with these expenses, U-Haul can be a budget-friendly option.
- Economical choice
- Roadside assistance
- Nationwide availability
- Preferences not guaranteed
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How does U-Haul work?
U-Haul rents moving trucks for local and long-distance moves. Because U-Haul has so many locations, it’s easy to request a truck for a last-minute move. An online reservation, however, doesn’t confirm an exact location, time of pickup or truck size — it only indicates a preference. Be sure to call your preferred U-Haul location ahead of time to check on availability and have flexible plans so you can pick up a truck at another location if necessary.
U-Haul price
U-Haul’s local moves have the following base rates:
- 10-foot truck ($19.95/day): Good for studio apartments.
- 15-foot or 17-foot truck ($29.95): Good for a two-bedroom apartment.
- 20-foot or 26-foot truck ($39.95): Good for a three-bedroom home
Long-distance moves with U-Haul cost significantly more. For a 1,000-mile move, expect prices close to the following:
| Truck type | Estimated price |
|---|---|
| 10-foot | $1,350 |
| 15-foot | $1,400 |
| 20-foot | $1,700 |
| 26-foot | $2,100 |
U-Haul moving services
U-Haul provides additional services to help renters and owners with their moves.
- Insurance: U-Haul’s most popular insurance plan is the SafeMove plan. It includes a damage waiver, which reduces the amount you owe if you damage the rental truck. The plan also comes with cargo, medical and life coverage.
- Storage: Certain U-Haul locations offer free 30-day storage, which is a big perk most other moving companies cannot match.
- Roadside assistance: For a flat $5 fee, renters can tack on roadside assistance. We recommend this — especially at such a low price.
Additional paid services from U-Haul include loading and unloading, packing, furniture assembly and disassembly, moving supplies and trailer hitches.
U-Haul FAQ
Does U-Haul charge per mile?
For local moves, yes, U-Haul charges from 59 cents to 99 cents per mile. U-Haul does not have per-mile charges for long-distance moves.
Is it cheaper to rent a U-Haul one way?
Yes, one-way rentals are cheaper for long-distance moves. U-Haul has locations all across the nation, so plan to drop off the truck at your destination. For in-town moves, however, one-way rentals might not be cheaper.
How many miles per gallon does a 15-foot U-Haul get?
A 15-foot U-Haul truck gets 10 miles to the gallon without cargo.
Does U-Haul have unlimited miles?
No. Local moves have per-mile fees, and long-distance moves have mileage limits.
Is U-Haul worth it?
Although U-Haul has more fees than most people expect, a long-distance move with U-Haul is still considerably cheaper than using a traditional full-service moving company. Local moves are also an affordable option. For consumers who want to save money and are willing to do the labor and driving themselves, U-Haul is a worthwhile option.
U-Haul Reviews
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- 4,645,037 reviews on ConsumerAffairs are verified.
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Reviewed April 18, 2025
This has been the worse experience ever. I will never use U-haul again because I didn’t go their route. I lost my deposit and was charged $4.50 a gallon for two gallons of gas so ended up owing almost $70 dollars. I will never use them again. My original rental that was reserved was not on the lot. Was told I would have to go to another place. I advised them I didn’t have a way. Ended up in a bigger vehicle that cost me more money. Put up $100 dollar deposit because I paid cash. Was told I would get back on the new end. They don’t do that so my deposit was kept. Rude customer service people. Don’t use u-haul at all.
Reviewed April 14, 2025
You found the right resource for your moving needs! I have a little time for ineptitude in everything that I do and all I can say is that the manager "Jim" and his entire crew were informative first, but also offering a neighborly approach with everyone on deck to assist. Someone in the leadership of hiring... Simply knew what they were doing! Bravo!
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Reviewed March 17, 2025
I am writing to express my serious concerns regarding a recent trailer rental, from Uhaul. I rented a trailer from the Bramalea location to transport my daughter's belongings to her new school. This was my first time using a trailer, and I specifically informed the U-Haul employee who hooked it up to my vehicle. I trusted their expertise to ensure the trailer was securely attached.
However, from the start of my journey, I noticed a chain dragging on the road. As I continued driving, the noise grew louder, and I was forced to make an emergency stop on the highway. Upon inspection, I found that one of the safety chains had completely dislodged and was dragging dangerously on the road. As a first-time trailer user, I did my best to reattach it, but this situation was extremely stressful and unsafe.
I immediately contacted U-Haul to report this issue, but I was unable to reach anyone at the location where I had rented the trailer. I completed my trip and returned the trailer to a different location, where I reported the issue to the employee there. This experience was both terrifying and dangerous. The U-Haul employee’s failure to properly secure the trailer put my safety and that of others on the road at risk. Furthermore, the lack of immediate support from U-Haul during this emergency was deeply concerning.
Reviewed Feb. 23, 2025
Trailers falling apart, no breaks on trucks, filthy condition, rude staffing, extra charge. 😑 😤 Cheat, extortion, lies, horrible app, no secure reservation, more extra charge, using customer credit card without authorization. Mafia style CEO, UNRELIABLE, Extortion, unorganized, lost in space, cheats, profiter, deny, delay, Dismiss company, spends thousands to screw clients for 50 bucks and so on.
Reviewed Dec. 11, 2024
Love the Uhaul pod, no problem with that, uhaul called me a week before they picked it up, pick up was on 12/9/24, few days later got the bill for 12/8/24 for rental till 1/6/25. they have the unit and charged me for another month. Call and was told that they don't do refunds on my charge card. Since the sales person didn't put in I was giving it back at the time she was talking to me. I have to pay for a unit that they have and will rent to someone else. If I was told about this before we made the date would have told them to come early and get it. So for one day I'm charged $75.
Reviewed Dec. 10, 2024
My complaint is against the U-Haul Ferragut store manager in Knoxville, Tennessee. On December 7, 2024, I arrived at about 9:40 am at the Farragut U-haul store to pick up a 10-foot truck that I reserved for 10 am. The U-haul employee at the front was trying to give me the available U-haul truck. Then the store manager intervened and refused to give me the available 10-foot truck saying that my truck was broken in the morning on the same day and the available truck would be given to the next customer at noon.
First, the manager failed to work on the commonsense rule-of-thumb business ethics: first-come, first-get. More importantly, she conducted a favoritism on the next customer (noon reservation) over me for whatever reason may be – not excluding the possibility based on race, color, or national origin. I was tossed then to the Alcoa store 15 miles farther away to get a 10-foot truck at last. This significantly delayed my moving schedule, not to mention the unnecessary cost for the mileage for the additional 30 miles round trip plus gas cost. This frustrating experience made me brood over my ruined feeling all day. I strongly feel that I was unfairly treated by the manager who should be fired from U-Haul if this event is turned out to be grounded on her subtle aggression or discrimination on me. I will be happy to receive a U-haul's follow up response to my complaint against the manager of the U-Haul in Farragut, Tennessee.
Reviewed Nov. 27, 2024
To make a long story short, Uhaul is a terrible company to rent from. Please read the negative reviews, they are correct. Ever since I've rented from Uhaul the experience has been a nightmare. They never offer compensation for none of their mistakes, just a headache with bad business practices. Try another rental company!
Reviewed Nov. 20, 2024
We had a really great experience moving from Idaho to Washington State. Due to weather conditions, our trip was delayed by one day, and U-Haul was kind enough to extend our reservation without additional costs. We also took advantage of the one free month storage that is available for movers. That's just a few of the highlights from our experience, but we got great service every step of the way. Thank you!
Reviewed Oct. 5, 2024
Rented a 15 foot truck for 3 hours. Vehicle had damage all around it including the safety equipment. Used mobile app to check in. That backfired because they ended up charging me for damage that had been previously done to this truck as well as the insurance. The team there was unwilling to resolve.
Reviewed Sept. 23, 2024
I just rented a U-Haul van to move some furniture. It ran great and served its purpose, but there was not one single USB port to be found. Not one!! No bluetooth, either--or else the “Menu” button on the audio system was not functional. The only way to connect an iPhone to the audio system would be with a 35mm to USB-C (or lightening) connector. The only way to charge it would have been to bring the charging brick or cigarette lighter adapters and cord, since there were an AC plug and two cigarette lighters in the dash.
I’m mystified how a van with only 9,000 miles (suggesting it’s pretty new) could be so behind the times. Fortunately this was a short trip, but if I had to move a long distance, I sure would want to specify a more updated vehicle. At the storage company where I rented this U-Haul, there was a more up-to-date van (charging ports, video screen, Bluetooth, Apple Car Play) sitting right next to it. Could I get that one? No, I was told; I have to take the one U-Haul assigns me via the app, where I reserved it. I realize it’s about price point and profit margins, but U-Haul really needs to get these outdated vehicles out of their fleet.
U-Haul Company Information
- Company Name:
- U-Haul
- Website:
- www.uhaul.com
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