U-Haul

This review is more about my experience with U-Haul's customer service - than the actual rental of the truck, which unfortunately, did not go as planned in the beginning. Bottom line is that I had to go to 3 different places before I could find the 26 feet truck that I had reserved. Having said that, I have to admit that I had never dealt with such a superb and sincerely concerned about me getting a truck, customer support representatives before! I spoke with 4 different scheduling managers. They each tried to help me get a truck, regardless of geographical boundaries.

I have had to rent a few hauls over the past 2 months for work and each representative I've spoken with has been wonderful. They've helped me move drop off locations and pick up times, easily changed from 1 to 2 trucks and every time it's been quick and seamless. When it comes to moving anything, it's really no fun but when it's made easier with timely, friendly service - it makes the process that much better. I wish I had names of the gentlemen I've worked with but I made a point to create an account with ConsumerAffairs to leave a review other than with U-Haul themselves. Thank you!

It was easy to rent a moving van from this moving company. My aunt and I put a down payment down for it but it wasn't that much. All I had to do was refill the truck back up with the same gas amount that was in it when she purchased it for me. All you need is license and no negative history with the company. If you have an accident you will be charged and refundable deposit will be kept.

Moved from Chicago to Florida. They were very professional, packed what I wanted them to, tv’s, lamps, etc. Took apart Furniture and reassembled at new home. The best part was they stored it while waiting for the closing.

In these days & times, during Covid-19, with a lot of people out of work, & less money to work with, it helps when you can get things like moving accomplished, but with half the cost. Now you still have to be wise in your choice of companies that you choose to work with in the end, but you will save a lot of money by packing yourself, renting your own truck, & doing the driving yourself. The only thing you will need the 2-3 guys for, would be to meet you at your old place & load everything onto your truck, then follow you to your new place, & unload everything off of your truck. After the job is done, you will give them the payment code that they turn in to Moving Helpers, to be paid for the completed job; that's it.

Rented a U-Haul ubox. Worst experience ever. Never told me what time they were dropping off the box. Had to call customer service and wait 30 minutes on hold the day they were suppose to come out to get any idea of when it was being dropped off. Then had to call to get them to pick up the box even though I had already set a day for them to pick it up. Old landlord had to complain to me for me to know that they never picked it up. Now at my destination, delayed by at 8 days because they were late picking it up, they want me to pay 80$ to have the box delivered after I paid all fees online. Only other option was to pick the box up myself which requires a forklift. So I cannot get my things back from them until 80$ additional fee is paid and of course this fee only comes after they have my things. Complete nightmare experience from day 1. I wouldn't recommend this service to my worst enemy.

I made an online reservation for a 15' truck for a 110 mile move. Two days before the move U-Haul calls me and tells me the place where I reserved my truck does not have it available and I would need to go an hour away to pick it up. When I asked for the next size down (10 Foot), I was told there was a shortage and again would need to travel over 20 miles from my home to pick up a truck. I ended up cancelling my reservation and paying more money with another company but it sure was a lot less of a hassle and I got unlimited miles and an extra day with them vs. 175 miles and a one day rental that U-Haul was giving me.

My husband and I drove to Asheville, NC, Sweeten Creek location to check out of a unit and rent a U-haul truck to drive back. We went to U-haul, rented the truck and started loading the stuff from the rental unit. We had 1 bag with some Styrofoam in it and I asked if there was a place we could dispose of it. My husband with hurt leg came hopping back from trying to put the bag in the garbage bin and he says, "The guy with the red hair says I can't put the bag in there." The employee whom I asked says, "I can't see why not." Well then I go into the store to buy a lock and asked the clerk Kijana what would it have hurt to let us to put one bag in the bin. Conflicting permissions. I said on top of it the guy spoke rudely to my husband. Kijana, the clerk says, "What. The fat guy? He's my manager." I said. "No the red headed guy."

Terrible service. I rented a truck and received a cargo van and had to make more trips to do my moving. The website information is fake because I received a different solution from my order. I chose a location close to my house, and the pick-up location was far. The attendant tried to offer less equipment than what I rented. When I returned, the attendant said the fuel level was low and for my luck, I took a picture to prove that he was wrong. I don't recommend the U-Haul service to a friend.

I've been renting a storage unit with U-Haul for almost a year now. Signed up for $109 unit next thing I know I'm paying for insurance I didn't ask for nor need . Then they raise the price without informing me okaying it.. Then literally charge me a $30 late fees after paying the storage unit 5 days later how does $109 plus tax equate to $161.52.. paying for the unit isn't a issue but as an existing customer you should be informed or give some type of authorization before your contract details change... I could be wrong but to me this feels very sneaky and is very unacceptable!