U-Haul

It was easy to rent a moving van from this moving company. My aunt and I put a down payment down for it but it wasn't that much. All I had to do was refill the truck back up with the same gas amount that was in it when she purchased it for me. All you need is license and no negative history with the company. If you have an accident you will be charged and refundable deposit will be kept.

Moved from Chicago to Florida. They were very professional, packed what I wanted them to, tv’s, lamps, etc. Took apart Furniture and reassembled at new home. The best part was they stored it while waiting for the closing.

In these days & times, during Covid-19, with a lot of people out of work, & less money to work with, it helps when you can get things like moving accomplished, but with half the cost. Now you still have to be wise in your choice of companies that you choose to work with in the end, but you will save a lot of money by packing yourself, renting your own truck, & doing the driving yourself. The only thing you will need the 2-3 guys for, would be to meet you at your old place & load everything onto your truck, then follow you to your new place, & unload everything off of your truck. After the job is done, you will give them the payment code that they turn in to Moving Helpers, to be paid for the completed job; that's it.

So I have been trying to move from CO to NV and they have made it a horrible experience. They randomly canceled my 26' truck rental. I had to call to figure out why. Every time I called I got redirect to New Mexico, Texas and Alaska all saying I had to get the CO office they are the only ones to help you. After calling within 2 minutes of them opening I finally got the correct office. Just to be told they are not letting the large truck leave state anymore because too many people are leave Colorado and no one is moving to CO. That is ** since we all hear and see the reports of the house sale. Then they say they can only give largest trailer for out of state. It became apparent they are just trying to do multiple rentals to get more money instead of supplying what people really need and using there stock.

I ordered a trailer on the 800 number several weeks prior to my moving date (tomorrow). I was explicit that I wanted to pick up the trailer at one of the many Uhaul dealers in my town the morning of my move (I live in a town of 125,000 people...there are many locations). The representative told me that I would receive a call the day before to let me know what dealer I would pick up the trailer from. I was fine with that. On the day before the scheduled move, I was notified via text that my trailer could be picked up in a neighboring southern state to me, over 1.25 hours away from where I live. That would add 2.5 hours back and forth when I was expecting to move in the morning. This is not even practical.

U-Haul corporate office in Phoenix AZ just hung up on me after poorly explaining why they won’t issue a 50% credit for a problem during my move. When I made my reservation I had the representative submit an application to MovingHelp.com, a third party company that will schedule a local mover to help your move. Unfortunately he submitted my information wrong, a clerical error, but as a result my move was delayed several hours and caused added stress because the mover couldn’t contact me to confirm the schedule.

The company policy of charging for a service without being able to fulfill the reservation is very disappointing. I had an appointment for a truck that was not available and never was and a different reservation with moving helpers that were also not available and never was. The people at the U-Haul store was very helpful and took care of the truck portion. I had to go and find my own helpers even though UHaul charged me before I ever had any moving help. Their refund takes 3-5 business days but only took them minutes to charge for a service they could not perform. To sum up I was charged for two different services that UHaul could not fulfill and never had the ability to fulfill at the time they said they could.

Short version: go with somebody else; Penske, Budget, local outfit, anybody but Uhaul.

Because U-haul is a franchise/licensed company, it is hit or miss whether you will get good service. Trying to schedule through the online site is completely useless because it will make a reservation, then when you call to make your pickup at the site assigned, they have no idea what you are talking about. It is a horribly run system.

U-Haul forced us to drive 120 miles to pick up truck. The day before our 5 day drive from OR to MN, U-Haul called and said the truck we had rented would only be available at a location 120 miles further than the location on our reservation. That was 4 hours of additional driving and gas for my wife and I the day before out trip. Customer Service foul up. When customer service was telling us we had to drive 120 miles out of our way to get the moving truck, they said they would set up an extra day and mileage on our contract. When we got to the new U-Haul location, they had no record of that information. Almost impossible to reach Customer Service. U-Haul customers should be prepared to wait on the phone for 20+ minutes to reach a customer service representative. Overcharged. We I got my credit card bill, U-Haul had overcharged my $215.88.