U-Haul

Cool Springs in Brentwood TN apparently neglected to check my truck before renting it to me. It pulled to the left and I had to tug on the steering wheel for 800 miles. Very unpleasant. Plus the cabin was dirty, so it made me wonder what else was overlooked. Like the oil, for example? When I tried to report it via their website, the live chat person said he’d report it to the location. I told him the location of origin was the problem. It seems there’s no mechanism for reporting equipment issues to this company.

I am currently in the middle of my move. The delivery of the boxes went as scheduled. The company offered to pickup early as they had openings, we settled on the 30th of September vice Oct 1. Truck had mechanical issues and pick up was completed on Oct 5, my concern was on the delivery end and I was assured that was not a factor and boxes would be in Shreveport, LA on the 12th and Longview, TX by the 14th. They have been pushing out my dates. Today is the 14th and boxes are still in Lexington, KY. I could have used PODS, but opted for U-Haul to save a few dollars. I am disappointed with myself for that decision to save a few hundred dollars. I can only hope that this ends well, if you have other options in your area, I suggest you look outside the box, U-box especially.

I requested a truck for a move. I was informed that they would contact me 24 to 48 hours before the requested date to tell me IF I had that or any truck, and I might need to retrieve the truck from another city. The example they used was about 5.5 hours away one way. I chose another company as plans needed to be made and dates were already confirmed. Returning the unused boxes require a receipt. Even though Uhaul is all over the boxes. In my opinion, I am baffled as to how they stay in business with those practices. And never again will I darken their doorway.

Terrible customer service and rude, and terrible invoice and payment service. My items are damaged, broken and wet during shipping and using the storage room. Mischarged payment was not refunded and my credit card company disputed to them.

I had booked AJJ Movers on the U-Haul site. Now U-Haul is great. I rented a moving truck from them today, no problem. Those dirtbag movers from AJJ Never Showed Up at the scheduled time I booked them. Oh it gets better, their phone number was disconnected. No legit email either. They had no problem taking my money for no service.

First off; used the online booking service with the "pay now" option. Booked a 15' truck to empty out our storage unit to transfer from origin to our home town 8.5 hours North. U-haul advertises a booking guarantee, and guarantees a vehicle at the time and place you originally request. I figured I was covered, so I booked 7 days in advance of my need and scheduled my help accordingly. Second; When we were driving down to the storage unit 850 kms away, we received a call from U-haul dispatch less than 24 hours before our scheduled pick up time claiming that the only vehicle available for us was another 1.5 hour drive from our original pick up point and 4 hours later than we had originally scheduled everyone and everything for.

I went to verify my information with U-Haul the night before a rental -- and when I called to complain, they told me to call the scheduling department after my scheduled pickup. What a joke. Never again.

Rented a trailer and they didn't fulfill their obligation. Had to drive to another location to pick up. Advised they would refund $50.00 as per their policy. Have been trying to get refund for 2 months. They posted the refund on our Visa and then took it back. Would not use U-haul again or recommend using them. They are not reliable and the Managers are not helpful either.

We organized a Uhaul truck one month in advance of our move across the state. They called me at 7:40 am the morning we were to pick up the truck and said they did not have a truck for us until the following afternoon - and a 1.5 hour drive away from our house and the original pick-up location. NO GUARANTEES with this company. Five people had arranged time off and schedules to help us with this move. U-Haul offered me no financial benefit for the delay, and no other options of trucks to rent. We had less than 12 hours to come up with an alternative. It was a total nightmare.

I rented U haul pods through U haul to have them packed, shipped and then delivered to my new address from Chicago to Des Moines. From start to finish this whole process was nothing short of a massive headache on top of an already stressful move. First they gave us a date on when the U haul shipment would arrive, then changed the date and said it would be later, then changed it back again to the same date and then leading up to the day of they told me "they weren't sure if it would be delivered in time". Lo and behold it finally arrives (late at night mind you) the day it is supposed to be delivered without any heads up or anything from U haul.