U-Haul

Workers at 17467 Manchester, Ballwin give you 10+ out of 1010. ** and his crew go above and beyond in service to be sure that things are done right and safety is paramount. I have rented here several times and never a bad experience. Complete with a drink whatever for you to start your trip.

I was overall happy with the U-Box experience. The price was the most reasonable. Although you must be flexible with your deadlines. The boxes came at the right date, and were picked up at the right date. And they were delivered on the right date. But they did not remove the boxes on the right date. If that is fine with you, then I would fully recommend U-Haul U-Boxes.

Christine helped me out canceling a reservation which I had to drive 1 and half to pick up and help me with the drive to pick and added a few more miles to help drive back home. This is cust service @10.

4/12/19 All of these bad reviews make U-Haul sound really scary to deal with. I've had dealings with them in the past that went well and my most recent experience was no exception. I called and reserved a 26' truck, a dolly and moving blankets. The day before I was due to pick it up U-Haul called me and texted me to let me know that my pick up location had changed. It was actually closer to my house! BONUS.

Our child was relocating from NY to Denver co. Unfortunately were she was in NY only had U-Haul. My husband and son were flying from AZ to help unpack her pod that was guaranteed to be there the day they arranged their flights. However uhaul changed the delivery date without our knowledge. When we called Margaret in customer service she was extremely rude. Basically she collects a paycheck from uhaul but has no qualifications of dealing with the public. I feel there is always a solution for every situation. She hung up on us the 1st time we called. Called back to get transferred to 4 people...45 minutes later we were talking to unpleasant Margaret again. Very unsettling when you spend thousands of dollars to be treated that way. I would give negative 5 stars if it were an option.

Long story, physical trip was 12 and 1/2 hours, time on phone dealing with customer service and locations exceeded 20 hours. Continuously told "sorry, the person who told you that was new." Printer/computer problems at their end when we picked it up, receipt emailed to me was in code, complete gibberish. Find a different mover and spend more time reading reviews ahead of time, or you too will be glued to your phone for over 20 hours.

I was quoted hitch, install with electrical hook up through the Phoenix call center and given a reservation number. When I got to the store they said the quote was wrong and that the electrical was not included. (I clearly specified I needed the electrical when getting quote and appointment.) They would not honor the quote. They wanted to charge me an additional $100+ for adding the electrical. I called the corporate office and they would not help either. They asked the "area manager" and he flat out refused nor did anything to make it right! I will never go back to U-Haul for anything.

Writing this at the recommendation of the U-HAUL hold music I have been listening to for 3 weeks. "Completing a review of your experience online is the best way to insure the next family doesn't have a recurrence of any issues you experienced". Well here we go! Just do the POD or go Penske because you are asking for damage and possibly death if you go with U-HAUL. We rented a truck to go from Chicago, IL to Fort Worth, TX. An hour into the drive, a horrible metal on metal sound came from the truck. The axle was suddenly violent and we were on an onramp to a busy highway. We were lucky enough to be within a mile of a U-HAUL location and made it there safely. After an hour and a half of being stranded, the U-HAUL mechanics came to look at the truck and it took a total of 30 seconds for them to outright tell us that we are lucky to have survived this far because the truck could have killed us.

U-Boxes=nightmare! I cannot believe the level of incompetence and complete disregard for my belongings! Total lack of customer service and accountability! Why offer reservations when you have no intention to follow thru with the agreed upon contract? It's insane! I made a reservation for 4 U-Boxes 2 weeks in advance...specifically telling the rep I had to be out before the 1st. On the day the boxes were to arrive I waited. Nothing. I called U-Haul and they had no record of my reservation. So they made another without my knowledge! This only made matters worse and delayed delivery further! I called every day all day long until 1 at a time these boxes finally showed up! It took 2 days to get the second U-Box delivered. Nowhere do they mention you must contact the driver directly!!

Had a minor accident -- I rented truck and my son drove. Hit an overhang at McDonald's. Very minor damage to truck, just a blemish. But when I get back to the U-haul rental place even the two workers said very minor and then the Manager hits me with a bill for 515 in damages. Unbelievable. I originally paid by credit card today but will stop payment on the 515 damage portion first thing tomorrow morning. You can deal with my insurance company. I'll send them my pictures. And then tried calling back to their place of business. They put you on automatic forward to customer service who puts you on hold it seems like forever before coming back saying they can't do anything for you. U-Haul on Rt 51 - Pleasant Hills.