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About U-Haul
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U-Haul is well known for supplying truck rentals and packing supplies to do-it-yourself movers across the nation. U-Haul advertises trucks for $19.95 per day for local moves, but long-distance moves costs significantly more. Additional charges include fuel, damage protection and environmental fees. Even with these expenses, U-Haul can be a budget-friendly option.
Pros & Cons
- Economical choice
- Roadside assistance
- Nationwide availability
- Preferences not guaranteed
Featured Reviews
I rented a truck from the U-Haul location in San Angelo, Texas back in February of 2014. I also rented a storage room from them at the same time. This had to have been the best cu...
Read full reviewWanted to take a minute and review my experience with U-Haul - it was the best! … The people at both ends of the U-Haul companies were so nice, extremely courteous and very helpfu...
Read full reviewHow does U-Haul work?
U-Haul rents moving trucks for local and long-distance moves. Because U-Haul has so many locations, it’s easy to request a truck for a last-minute move. An online reservation, however, doesn’t confirm an exact location, time of pickup or truck size — it only indicates a preference. Be sure to call your preferred U-Haul location ahead of time to check on availability and have flexible plans so you can pick up a truck at another location if necessary.
U-Haul price
U-Haul’s local moves have the following base rates:
- 10-foot truck ($19.95/day): Good for studio apartments.
- 15-foot or 17-foot truck ($29.95): Good for a two-bedroom apartment.
- 20-foot or 26-foot truck ($39.95): Good for a three-bedroom home
Long-distance moves with U-Haul cost significantly more. For a 1,000-mile move, expect prices close to the following:
| Truck type | Estimated price |
|---|---|
| 10-foot | $1,350 |
| 15-foot | $1,400 |
| 20-foot | $1,700 |
| 26-foot | $2,100 |
U-Haul moving services
U-Haul provides additional services to help renters and owners with their moves.
- Insurance: U-Haul’s most popular insurance plan is the SafeMove plan. It includes a damage waiver, which reduces the amount you owe if you damage the rental truck. The plan also comes with cargo, medical and life coverage.
- Storage: Certain U-Haul locations offer free 30-day storage, which is a big perk most other moving companies cannot match.
- Roadside assistance: For a flat $5 fee, renters can tack on roadside assistance. We recommend this — especially at such a low price.
Additional paid services from U-Haul include loading and unloading, packing, furniture assembly and disassembly, moving supplies and trailer hitches.
U-Haul FAQ
Does U-Haul charge per mile?
For local moves, yes, U-Haul charges from 59 cents to 99 cents per mile. U-Haul does not have per-mile charges for long-distance moves.
Is it cheaper to rent a U-Haul one way?
Yes, one-way rentals are cheaper for long-distance moves. U-Haul has locations all across the nation, so plan to drop off the truck at your destination. For in-town moves, however, one-way rentals might not be cheaper.
How many miles per gallon does a 15-foot U-Haul get?
A 15-foot U-Haul truck gets 10 miles to the gallon without cargo.
Does U-Haul have unlimited miles?
No. Local moves have per-mile fees, and long-distance moves have mileage limits.
Is U-Haul worth it?
Although U-Haul has more fees than most people expect, a long-distance move with U-Haul is still considerably cheaper than using a traditional full-service moving company. Local moves are also an affordable option. For consumers who want to save money and are willing to do the labor and driving themselves, U-Haul is a worthwhile option.
U-Haul Reviews
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Reviewed Nov. 27, 2024
To make a long story short, Uhaul is a terrible company to rent from. Please read the negative reviews, they are correct. Ever since I've rented from Uhaul the experience has been a nightmare. They never offer compensation for none of their mistakes, just a headache with bad business practices. Try another rental company!
Reviewed Nov. 20, 2024
We had a really great experience moving from Idaho to Washington State. Due to weather conditions, our trip was delayed by one day, and U-Haul was kind enough to extend our reservation without additional costs. We also took advantage of the one free month storage that is available for movers. That's just a few of the highlights from our experience, but we got great service every step of the way. Thank you!
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Reviewed Oct. 5, 2024
Rented a 15 foot truck for 3 hours. Vehicle had damage all around it including the safety equipment. Used mobile app to check in. That backfired because they ended up charging me for damage that had been previously done to this truck as well as the insurance. The team there was unwilling to resolve.
Reviewed Sept. 23, 2024
I just rented a U-Haul van to move some furniture. It ran great and served its purpose, but there was not one single USB port to be found. Not one!! No bluetooth, either--or else the “Menu” button on the audio system was not functional. The only way to connect an iPhone to the audio system would be with a 35mm to USB-C (or lightening) connector. The only way to charge it would have been to bring the charging brick or cigarette lighter adapters and cord, since there were an AC plug and two cigarette lighters in the dash.
I’m mystified how a van with only 9,000 miles (suggesting it’s pretty new) could be so behind the times. Fortunately this was a short trip, but if I had to move a long distance, I sure would want to specify a more updated vehicle. At the storage company where I rented this U-Haul, there was a more up-to-date van (charging ports, video screen, Bluetooth, Apple Car Play) sitting right next to it. Could I get that one? No, I was told; I have to take the one U-Haul assigns me via the app, where I reserved it. I realize it’s about price point and profit margins, but U-Haul really needs to get these outdated vehicles out of their fleet.
Reviewed Sept. 23, 2024
U-Haul employees do not listen. U-Haul uses an app that defaults then return location as optional but it’s not optional at all. If you continue through to app with your order the optional becomes in town rental meaning return to the location of rental without notice. This minor detail almost cost me $500 according to U-Haul rep. It did cost me Sunday my day off work having to drive that truck back to the place we rented the truck. My suggestion is when you rent from U-Haul do not use the optional return location option because it is misleading (which is the same as fraud). Do not use Circle S Hardware in Magnolia, TX. to rent a U-Haul truck either because the people there do not listen to what you tell them you want.
What we wanted was a truck to move an item from Magnolia to Point Blank Texas approximately a 50 mile trip. Then to return the truck to a local U-Haul dealer in Point Blank not Magnolia the kid made the reservation as in town not one way which is U-Haul lingo for return where so be careful. When speaking to the U-Haul rep yesterday instead of figuring a solution that worked for us mutually U-Haul passed the buck saying, "Well it’s Circle S hardware that you need to speak with not us"??? Then Circle S says, "Well you signed a contract." News flash. I didn’t sign anything so as U-Haul and circle s pass the buck to each other’s neither offering a solution and blaming me for an in town rental I allegedly agree to turns out. I didn’t agree to anything because I never signed your contract. I returned the truck to Circle S because these moronic pawns speak in circles without a clue of what customer. Service or retention is.
There are other truck companies Penske Enterprise Home Depot that are more customer friendly which to Circle S is why Home Depot devours the little man like you and to U-Haul how giants like you are slayed and how the mighty fall. I personally will never use either of these two companies again. This review was very kind compared to how I truly feel so keep this in mind if you offer a rebuttal. BTW did I mention that the U-Haul rep tried to changed the wording on the contract from rental location to return location which is illegal.
Reviewed Sept. 20, 2024
By agreeing to give an 18x10x8, with card approved, I would’ve had only to pay for one locker but then was told that they gave that size away and now I had to go to another inconvenient remote location to now have to pay two lockers, one of which is nearly empty. The movers didn’t feel any need to stack boxes as I had them in my home optimizing space with two lockers. It’s costing $4000 for moving mostly boxes and an additional $400 per month when I expected it to be paying no more than $200 where the mouse or bug traps have me concerned. I am weakened by my age and cancer treatment and feel let down. U-Haul promised a unit they had no intention to deliver at their own profit. The movers could’ve done better but didn’t feel any need to with this snaffu that shouldn’t have happened.
I am a woman so it’s okay because we aren’t particularly prioritized. If only they would have honoured their promise I could have had better access to my things while I try to find something affordable. The locker seemed full but boxes were only stacked at the entrance giving the wrong impression of use of space. I started moving the items to other locker ss I expected movers to do optimizing the space but I am one woman not 3 men and I gave up. I asked for a smaller locker but was told there were none. I am sure that this isn’t the case. U-Haul made this harder at their own benefit. I feel that they should remunerate me for the extra space I didn’t need.
Reviewed Sept. 13, 2024
U-Haul in Naperville 1303 Plainfield Naperville Road, Naperville IL. 60563. After reserving a U-Haul truck with them after receiving confirmation that I could pick up & drop off at their location upon returning the truck the receptionist would not accept my return and trying to add double charges to my account. Customer was not of any assistance as they were contacted several times in regards to this matter and have yet to be helped.
Reviewed Aug. 9, 2024
On 5/15/2024, I made a reservation of a 26-foot truck to move my 3-bedroom apartment on August 1st. I was told one day prior, on July 31st, that the 26 feet truck was no longer available. The representative informed me that only a 20 feet was available. To try to compensate for the lack of space, I asked for a trailer, no trailers were available. When I tried to express my concerns to the representative, she hung up on me and transferred me to what she said was the complaint department which ended up being the customer service department who couldn’t help me further. On August 1st, we went to pick up the 20-foot truck at U-Haul in Park Slope, Brooklyn.
The movers came to load the truck and there was, as expected, not enough space. I called customer service to reserve a trailer (even if the representative told me there were none the day prior), and I found one in East Brooklyn, NY. It took my husband approximately 2.5 hours to go pick up the trailer and come back. Unfortunately, there was still not enough space to pack all my furniture. We had to do 2 trips (extra 600 miles) back and forth and paid an extra amount for mileage, gas and the movers to help load and unload the truck. Merle ** called on August 5th and, although she only wanted to reimburse 50$ for not having the 26 feet truck, she eventually agreed to reimburse the mileage.
We told her that we were not satisfied with the settlement and asked who and which department we can speak to. She didn't give us an answer nor an email to send our complaint to. The email address that she provided is the following: www.uhaul.com. We told her several times that this is not an email address. After insisting that it was, she stated that she didn't know of any email address and that she would call us back with the information. We asked her the name of her supervisor, she answered Will **. We asked her to have her supervisor call us back to discuss the compensation further and bring our complaint to a higher level. I am still waiting to hear back from either Merle ** or Will **.
Here is a list of the extra expenses:
Extra cost for the delay of the movers on August 1st: 200$6' x 12' Cargo Trailer: 254.73$
Gaz: 210$
Extra cost for the movers on August 2nd to load the truck: 100$
Extra cost for the movers on August 2nd to unload the truck: 307.80$
Total: 1072.53$
Overall, our experience has been extremely emotionally stressful and physically exhausting for having to do 2 trips in 48 hours. Also, although we tried to express our concerns directly to U-Haul, the response has been very poor. We are not satisfied with the follow-up and there is a huge lack of professionalism from the employees for which we didn't get any apologies nor compensation.
Reviewed Aug. 5, 2024
To Whom It May Concern, 08/05/2024. I have been calling, emailing, and asking for someone to help me fix an issue that I am presently in (overcharged), but no one has contacted me (i.e.; Regional Manager, Steve or public Relations). I have spoken to the site manager multiple times to no avail. I provided proof of the double debit from my bank institution via screenshots of my account, in addition to my bank statement to show that the $125 CREDIT that was allegedly given on 7/03 like the manager, Teressa reported has NEVER been credited to my account. I am now attempting to pay the current balance (after you deduct the overcharge fee) however, the site doesn’t allow you to pay any amount less than what is owed. Since I don’t owe the amount they say, I am unable to apply a payment via online.
I went into the store personally three times and found my storage unit to have an additional lock (the last time) on it for non-payment and requested it removed from an employee (which he was very polite and removed the lock). I advised him to have Teressa call me (which he wrote out a note for her in my presence). I have spoken to customer service twice and have reference numbers that provide information to said manager that I had 3 units on my account when I only asked for one. I have supplied these to the location manager as well.
I have not heard from ANYONE since 7/06 and am very frustrated and unsure what to do. I could move out of the unit; however, that doesn’t solve the issue of my double debit, lack of credit in approximately $125 and the current balance on the account ($198.85). I am giving this location zero stars and hope everyone who is looking for storage opportunities to look elsewhere. Please beware of who you trust with your money and belongings!
Reviewed July 22, 2024
We booked a 15' U-Haul at a specific location close to our apartment and then they called us to let us know a week later (close to our moving date) that they didn't have it so they moved us to a different location across town. They failed to mention it was a completely different size. Also when booking the U-Haul it was by day and there wasn't a clear mention that there would be an extra (large) charge for mileage. The truck itself was $128 and with taxes and fees it came out to $170 and then at the end I was surprised with an extra $50 charge. There is an option for renting per hour or something like that that mentions mileage but not this package. It was all around a very bad experience.
U-Haul Company Information
- Company Name:
- U-Haul
- Website:
- www.uhaul.com
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