U-Haul

Excellent customer service! They do what it takes to earn your business. I can respect that! The BIG plus is that this business HONORS our Veterans!! TWO THUMBS UP!! Thank you Krissy **! (Oregon City) You did a remarkable job getting things back on track! My profound appreciation is extended to Nimsi, Cryssi, Robert ** (shout out to Tyler for his service in assisting in loading my car onto the auto transporter - super!) and finally Trayvon and his staff here in Spokane. Impressive folks! U-HAUL HAS NO COMPETITION!!! Their trucks waste no space - the Mom's Attic are super helpful!!

I am 20 years old and paid in advance for the truck online. Long story short, I screwed up. Well, Judy ** helped me not only get my refund but also realize that people make mistakes and that's okay! By far the best customer service experience I have ever had. I stopped stressing and was even able to laugh. Love her.

Used UHaul as my moving company years ago. There weren't a lot of companies to choose from in my area so my choices were limited. I felt like the u-haul company was very expensive they did a good job but very pricey. I think if there was more competition then the prices would have been a lot more reasonable as they are now.. There is a package for everything. They even offer boxes for a price...

I was overall happy with the U-Box experience. The price was the most reasonable. Although you must be flexible with your deadlines. The boxes came at the right date, and were picked up at the right date. And they were delivered on the right date. But they did not remove the boxes on the right date. If that is fine with you, then I would fully recommend U-Haul U-Boxes.

4/12/19 All of these bad reviews make U-Haul sound really scary to deal with. I've had dealings with them in the past that went well and my most recent experience was no exception. I called and reserved a 26' truck, a dolly and moving blankets. The day before I was due to pick it up U-Haul called me and texted me to let me know that my pick up location had changed. It was actually closer to my house! BONUS.

Needed to help get a friend out of a bad situation and rented truck (so I thought) for one night. The keys for the truck were NOT in the lockbox so the person on the phone continued giving box numbers until I found keys in a box. Found keys and the contract was supposed to be updated. The contract was never amended. Filed a STOLEN VEHICLE report with local POLICE. 6 days later finally straightened out and charged for larger vehicle for entire time.

I posted a credit card and reserved a trailer with U-Haul. They emailed me a confirmation with a pickup time and location. Based on their confirmation I hired a crew of guys to meet at my home to load the trailer. The location was closed, so after several emergency calls, U-Haul company representative wasn’t able to reach the location owner. U-haul did scheduled another location several miles away, which took over a hour of driving time. Paying people for doing nothing is very frustrating, especially when U-Haul failed to fulfill their obligations to supply a trailer at the proper time and location. They did apply a $50 credit that didn’t come close to covering my expenses. I contacted customer service and was told the $50 was the best management could do. I would highly recommend not using a company who provides more lip service than customer service.

I was held hostage and extorted by U-Haul. I made a one-way reservation for a truck from Vancouver WA to Molalla Oregon. I picked up the truck with no problems but when I went to return the truck in Molalla I was told that I need to return the truck in a different town, because Molalla had too many trucks and could not accept any returns. I spoke with the reservation manager on the phone and told her that I contracted to return in Molalla, but she told me that was not possible and I need to drive 30 minutes out of my way to take the truck to a different location. I told her that I don't see how that is my problem since my contract was to return to Molalla, and how many trucks they had there was their issue not mine.

U-Haul has failed to refund my money after over charging me $250. I was forced to wait 5 business days before they would action the incorrect refund. Now it has been 15 business days and I was just told that my refund is still not processed. I asked to speak to a manager and it was deflected with no option to look after it. I will pay more in the future to avoid this company at all costs!!!

I was stuck on the side of the highway, at night, for 6 hours with no Uhaul help. I called every 30 minutes and spoke with multiple customer service reps who claimed they were sending a mechanic out (we overheated and blew a line causing the truck to have no coolant). After the first hour, with no call back, we continued to call. After hour two with no call back, we were told that they were going to send a tow truck. After hour three, the truck was dispatched but didn't come for another 3 hours. Not only was the truck from over 1.5 hours away, but it was not equipped with the tools to remove the drive shaft from the truck, thus, making the tow longer.