United Regions Van Lines Reviews

Charges piled on at every turn: items deliberately left off the list, a surprise treadmill surcharge on moving day, a $1,213 "recalculation" the week before, and a $3,000 shuttle fee buried in the fine print. By the end, our bill was $19,808, nearly double what we were promised! When I refused to pay, the mover asked what he should take off the truck. We were moving across the country. There was nothing to leave behind. They knew that. We were forced to pay 60% in cash and money orders just to guarantee our belongings would be delivered at all.

Delivery took 28 days when the contract says 0-17 days. We sat in our new home in Massachusetts for a month with no furniture, no beds, no kitchen, nothing but what fit in our SUV. No apology. No compensation. When our stuff finally arrived, boxes were crushed and multiple items were broken. Worst of all, they lost our children's growth stick, every height marked from birth to today. Gone. After weeks of a grueling claims process, they offered us $86. And they had the audacity to attach a non-disparagement agreement to that offer, requiring us to stay silent in exchange. We refused. When I called to complain on moving day, a rep told me I "shouldn't always trust people." That is who you are dealing with. STAY AWAY! This company should not be in business, they are the worst.

• 6 extra medium boxes

We were charged an additional $1,042.48 for the “additional” square footage and fuel surcharge that would have been consumed on the truck if these items were loaded and moved. Again, we do not own these items, and they were NOT loaded or shipped. Upon discovery, we immediately contacted corporate Customer Service representative, Phyllis. She advised us there was nothing they could do until the goods were delivered and to have the delivery driver note this in their final report. Upon delivery, we were forced to sign the delivery inventory and pay the balance BEFORE they would unload the truck. After all the goods were unloaded, we discussed with the driver (Mike) the items listed on the inventory sheet that were not delivered (because they don’t exist). Mike confirmed these items were not on the truck and therefore were not delivered.

Mike took photos of the items that were delivered (we watched him take the photos) and agreed the items in question were not included in the delivery. He advised us he would write up his report, include the photos and confirm their absence then forward to their home office for resolution. We have inquired numerous times with their Customer Service Agent, Phyllis, who initially claimed not to have received the report or photos. Weeks later, Phyllis claims that the driver’s report did not note any discrepancies with the inventory sheet and that no pictures were received. We have attempted to resolve this with URVL to no avail. We are essentially being challenged to prove a negative. The items referenced DO NOT exist and WERE NOT loaded, moved or delivered.

URVL will not provide any other contacts to speak with about this and advise us to “email the contact us” on their website (which we have done multiple times) and one of the “higher ups” would contact us (which they have not). Phyllis is now “done with this” and will not return calls or emails. We have no other employees or phone numbers to contact regarding this issue. According to Phyllis, our three previous contacts with the company, sales, accounting, and quality assurance have all been fired due to poor performance. This company has shown a pattern of lies and deceit to overcharge their customers. We respectfully request a refund in the amount of $1,042.48 for those items that were never loaded, moved or even ever existed.

This company is fraudulent, their customer service is beyond a joke, and someone should hold them accountable. Their website and representatives misrepresent their actual charter:

• It states they operate out of WI – not true. They operate out of FL. They may have a license in WI but their operations are based in FL

• It states they own all of their trucks and have their own full-time employees – They do not. We confirmed this with the drivers (delivery and pick up) who indicated they are in fact sub-contractors and the tractor trailers are also leased. It could be that the crews we were assigned are an anomaly and every other crew/rig are owned by URVL and staffed by their own W2 employees, however, given their pattern of lies and half truths, I would bet this is not an anomaly.

• We were told that the goods would be delivered between 0 and 17 business days from the first available delivery date. When we inquired about delivery on or around the 17th day, we were then told the goods would be delivered between 0 and 17 days not including weekends and holidays, even though the goods were picked up on a Saturday and delivered on a Sunday. The goods were finally delivered 32 days excluding weekends and holidays (48 total days) from the first available delivery date.

• We attempted to contact the delivery driver, Mike, to get his copy of the report, photos or other corroborating evidence to present to Phyllis and now his cell number has mysteriously been disconnected and we are unable to contact him. Seems rather convenient.

In our life/careers, we have moved around a dozen times for work and personal relocation. We have never been treated so poorly by a moving company. This is not some random consumer who doesn’t know the difference. We do know how this is supposed to work and this company is fraudulent at best.

I asked for an itemized receipt to see what I was being charged for but they were unable to provide any details. I had may items broken and some items that were missing. Their insurance process is another joke. There's a lengthy online process to fill out and once completed, they sent me an offer for $75.00 to settle my claim. The only other option was arbitration which probably would have cost me more than what I wanted out of the claim. All in all, what started out as a $16,896.04 estimate for my move from Palm Desert, CA to Ponte Vedra, FL, ending costing me $31,470.99. Do yourself a favor, use anyone else vs URVL, you'll have a more professional move and a lot less stress. Read the other reviews, seems that most of us had a similar experience. How are the ** still in business?

They use contract Movers that they hire off of craigslist. They pile everything up in one location. They don’t move things into your rooms. It was one of the worst experiences of our lives. We are still digging out, repairing the floors and fixing broken furniture. Unfortunately, we went with this company based on consumer reports, why did they miss the Mark on this company. I wouldn’t suggest having them move my dog’s house. Phillip ** and Phyliss if that’s their real names, were all liars. This company should be shut down. I wouldn’t suggest them to my worst enemy.