United Regions Van Lines Reviews

Feeling pretty good I enlisted them to handle my move that included full pack and unpack which is the premium moving package that they offer. Second red flag, they require an unreasonable deposit and before arrival 60% of their very misleading quote. Prior to their arrival being financially vested I expected a professional moving van, to my disappointment they arrived in a rented U Haul truck with a very unprofessional looking crew. I knew at that moment I was in for a treat. There was no way that truck would be capable of handling a 4-bedroom, two car garage home full of furniture. This is where the major deception started. Driver stated that I was slated for 17 cubic ft of goods which was totally contradictory to what the original agreement was described to me. My fault for listening to their sales pitch and not going over the fine print of the contract with a fine-tooth comb.

I called the company and then discovered that the management is a one-person organization. Pick-ups, delivery, and concerns are all handled by one person. With that said my goods did not fit into that one truck and they came the following day with the same truck so obviously my crate promise was out the window. After they finished loading the first day driver stated they he inadvertently forgot the inventory stickers and he would attach them later. He broke a tv stand and said I am only the driver; I would have to call the office to discuss any matters of concern. That was not helpful at all. After finishing the second day the “the I am only the driver” became the pricing expert.

After his calculations, he informed me that cost of transportation was doubled. Now my goods are being held hostage in their possession. I got a call from the one-person office the next day to inform me that 60% of the additional cost was due immediately or they would keep my goods, and that amount was over $10,000 and my final balance was $7,000 due prior to delivery.

By this time, I am very frustrated and angry at the exorbitant cost and deception that I was experiencing. Now is the time to arrange for delivery. After being told that local drivers would no longer be involved in the process because interstate laws prevented them from crossing state lines. I was also told that I would be able to track my delivery via GPS after my first available date to receive my goods, not hardly. To my surprise 7 days late the same crew arrived in 2 U Haul trucks with only 2 people to complete a full unpack of a 4-bedroom 2 car garage home. Prior to them unloading the truck, although you have been dupped out of thousands of dollars you are required to sign their delivery documents or else they will not unload your goods, another example of their strong arm, hostage tactics. They will not allow you, the consumer, to annotate anything on their documentation.

Their packing and unpacking had no coordination as to where things were going. I had to constantly remind them that this is a full unpack assignment. Normally full unpacking includes opening and removing the boxes but not in this case. The house became so congested with boxes that it was virtually impossible to unpack everything. The driver then started saying that he had another assignment in Kentucky and he had to leave. They were trying to leave without putting beds together, not reassembling the tv stands, and not taking items out of boxes. This became a total fiasco. So here I am with this mess after being quoted $16,000 that was increased to $30,000. The moral to my story is if you want a professional, cost-efficient move never use UNITED REGIONS VAN LINES.

Charges piled on at every turn: items deliberately left off the list, a surprise treadmill surcharge on moving day, a $1,213 "recalculation" the week before, and a $3,000 shuttle fee buried in the fine print. By the end, our bill was $19,808, nearly double what we were promised! When I refused to pay, the mover asked what he should take off the truck. We were moving across the country. There was nothing to leave behind. They knew that. We were forced to pay 60% in cash and money orders just to guarantee our belongings would be delivered at all.

Delivery took 28 days when the contract says 0-17 days. We sat in our new home in Massachusetts for a month with no furniture, no beds, no kitchen, nothing but what fit in our SUV. No apology. No compensation. When our stuff finally arrived, boxes were crushed and multiple items were broken. Worst of all, they lost our children's growth stick, every height marked from birth to today. Gone. After weeks of a grueling claims process, they offered us $86. And they had the audacity to attach a non-disparagement agreement to that offer, requiring us to stay silent in exchange. We refused. When I called to complain on moving day, a rep told me I "shouldn't always trust people." That is who you are dealing with. STAY AWAY! This company should not be in business, they are the worst.

• 6 extra medium boxes

We were charged an additional $1,042.48 for the “additional” square footage and fuel surcharge that would have been consumed on the truck if these items were loaded and moved. Again, we do not own these items, and they were NOT loaded or shipped. Upon discovery, we immediately contacted corporate Customer Service representative, Phyllis. She advised us there was nothing they could do until the goods were delivered and to have the delivery driver note this in their final report. Upon delivery, we were forced to sign the delivery inventory and pay the balance BEFORE they would unload the truck. After all the goods were unloaded, we discussed with the driver (Mike) the items listed on the inventory sheet that were not delivered (because they don’t exist). Mike confirmed these items were not on the truck and therefore were not delivered.

Mike took photos of the items that were delivered (we watched him take the photos) and agreed the items in question were not included in the delivery. He advised us he would write up his report, include the photos and confirm their absence then forward to their home office for resolution. We have inquired numerous times with their Customer Service Agent, Phyllis, who initially claimed not to have received the report or photos. Weeks later, Phyllis claims that the driver’s report did not note any discrepancies with the inventory sheet and that no pictures were received. We have attempted to resolve this with URVL to no avail. We are essentially being challenged to prove a negative. The items referenced DO NOT exist and WERE NOT loaded, moved or delivered.

URVL will not provide any other contacts to speak with about this and advise us to “email the contact us” on their website (which we have done multiple times) and one of the “higher ups” would contact us (which they have not). Phyllis is now “done with this” and will not return calls or emails. We have no other employees or phone numbers to contact regarding this issue. According to Phyllis, our three previous contacts with the company, sales, accounting, and quality assurance have all been fired due to poor performance. This company has shown a pattern of lies and deceit to overcharge their customers. We respectfully request a refund in the amount of $1,042.48 for those items that were never loaded, moved or even ever existed.

This company is fraudulent, their customer service is beyond a joke, and someone should hold them accountable. Their website and representatives misrepresent their actual charter:

• It states they operate out of WI – not true. They operate out of FL. They may have a license in WI but their operations are based in FL

• It states they own all of their trucks and have their own full-time employees – They do not. We confirmed this with the drivers (delivery and pick up) who indicated they are in fact sub-contractors and the tractor trailers are also leased. It could be that the crews we were assigned are an anomaly and every other crew/rig are owned by URVL and staffed by their own W2 employees, however, given their pattern of lies and half truths, I would bet this is not an anomaly.

• We were told that the goods would be delivered between 0 and 17 business days from the first available delivery date. When we inquired about delivery on or around the 17th day, we were then told the goods would be delivered between 0 and 17 days not including weekends and holidays, even though the goods were picked up on a Saturday and delivered on a Sunday. The goods were finally delivered 32 days excluding weekends and holidays (48 total days) from the first available delivery date.

• We attempted to contact the delivery driver, Mike, to get his copy of the report, photos or other corroborating evidence to present to Phyllis and now his cell number has mysteriously been disconnected and we are unable to contact him. Seems rather convenient.

In our life/careers, we have moved around a dozen times for work and personal relocation. We have never been treated so poorly by a moving company. This is not some random consumer who doesn’t know the difference. We do know how this is supposed to work and this company is fraudulent at best.

I asked for an itemized receipt to see what I was being charged for but they were unable to provide any details. I had may items broken and some items that were missing. Their insurance process is another joke. There's a lengthy online process to fill out and once completed, they sent me an offer for $75.00 to settle my claim. The only other option was arbitration which probably would have cost me more than what I wanted out of the claim. All in all, what started out as a $16,896.04 estimate for my move from Palm Desert, CA to Ponte Vedra, FL, ending costing me $31,470.99. Do yourself a favor, use anyone else vs URVL, you'll have a more professional move and a lot less stress. Read the other reviews, seems that most of us had a similar experience. How are the ** still in business?

They use contract Movers that they hire off of craigslist. They pile everything up in one location. They don’t move things into your rooms. It was one of the worst experiences of our lives. We are still digging out, repairing the floors and fixing broken furniture. Unfortunately, we went with this company based on consumer reports, why did they miss the Mark on this company. I wouldn’t suggest having them move my dog’s house. Phillip ** and Phyliss if that’s their real names, were all liars. This company should be shut down. I wouldn’t suggest them to my worst enemy.

I did the claim process, which is almost impossible to do via their 3rd party "Moving Claims." It has been 4 months of back of forth, them saying they could not find the package of documentation which was sent via registered mail, and then finally, I received an offer for $89 to settle the claim. I have moved between 5 different countries overseas, and I have never experience such incompetence in a moving company. I am shocked they are allowed to operate. And the Moving Claims company is even more of a mess. Once I called their direct line to ask if their emails were legitimate, because they come in several different fonts and colors and the website looks like a phishing operation. I straight out asked the woman on the phone, "Is this a legal, real company?" Her response was that she could not answer the question. Save yourself months worth of headache and thousands of dollars worth of damages by NOT even considering this company.

This was after multiple calls to them. I was calling them daily asking them for an update on where our stuff was. It sat in their warehouse for at least 2 weeks before it even got loaded onto a truck to come here. Then, when they finally brought all the stuff out, they just unloaded it as fast as they possibly could. I thought that was fine, but then when I find out that in order to make insurance claims I would have had to make note of it on the final delivery documentation. This means you have to check every single numbered piece as they are unloading it, so you have to force them to slow down (lesson learned) and you have to check every item for damage and make note of it on the delivery documentation.

They also did not leave us a copy of the delivery documentation, I believe intentionally, to avoid any insurance claims. They simply say "provide a copy of the delivery documentation" to make a claim, but they didn't provide a copy, so therefore I cannot make a claim. Lastly, the claims process. We had DOZENS of our boxes just disappear. Picked up, a number attached to them, but never delivered. According to the insurance documentation, they would have had to reimburse us $0.60 per pound for missing items, but since there was no delivery documentation with notes written about missing items, they refused to accept that the items were not delivered.

Then for damaged items, for example, they moved a piano for us, charged us an extra $200 for special handling, and the piano was damaged in multiple places. 2 large dents in the wood, scratches, a broken wheel, and they won't even refund the price of special handling even though they handled it poorly. All the items we had lost and damaged, their reimbursement was $97.00 with no justification as to why, no explanation as to why they won't pay $0.60 per pound, and no way for you to actually speak with someone about the claim. They only accept email and they just ignore your emails. I looked into a lawsuit and small claims court, but even at $0.60 per pound, my best guess was I should have been reimbursed around $1200 and legal fees alone made pursuing legal action not worth it.

Avoid this company like the plague. They have high pressure sales people who promise you all sorts of stuff, but you will never talk to your salesperson after signing the quote and making your down payment. They will ignore your calls and emails as their promises go broken. In my experience, I paid the price they quoted (except additional charges for packing supplies) but the missing and damaged items, the delay in delivery, and the claims process where both parties are not accountable was horrible. Would recommend to anyone to avoid this company.

I called the coordinator (salesperson no longer responding) who became very defensive and irritated. Later, she outright lied to us about a price adjustment request that was never submitted. On a positive note, the movers themselves were great. Both the packing/loading and unloading teams worked quickly and carefully. We received all of our items without damage, and they only took a single day on each side of the move. Although I was very happy with the quality of the move itself, the pricing was a major issue. Originally quoted at $12K, we ended up paying almost double, which put us substantially over our budget (all now out-of-pocket expenses). Not sure if this was intentionally malicious or genuine negligence. Either way, I would not recommend using United Regions, and I've alerted both my employer and our 3rd party relocation company so that they may prevent others from having a similar experience.

I had packers/loaders show up 2 hours late on a Saturday evening 4:30 pm!! I had to even help pack if I wanted to get any sleep that night. They didn't get done until 1:30 am! I tried multiple times to get ahold of customer service with NO answer all weekend - only to find out United Regions only has ONE customer service rep for the whole organization. Not a good way to run a company that "cares for it's customers." I wanted my load to go to my storage unit and not utilize their storage unit in another city. Unfortunately, they went ahead and put it in their storage unit. Of course - all of this for a higher rental dollar than originally was quoted. When I asked them to move out of their storage into mine - they told me they would let me know in "up to 17 days".

When they did give me a date finally, they were late in meeting that timeline also. The drivers delivering my load, then broke down and was late delivering my load to storage unit. The worst thing upon delivery was finding out that the tracking sheet of boxes loaded was not correct, not all boxes had stickers, so I have no idea what was loaded was actually unloaded into my storage.

Most of what happened during my move was unacceptable and left me very frustrated with United Regions. I have not ONCE received an acknowledgement from the company that things were not satisfactory for me during this move. United Regions only cares about ways to make more profits vs making sure customers (or employees) for that matter are satisfied. If you are looking for a moving company that will take the stress out of moving - DO NOT PICK UNITED REGIONS AS AN OPTION.

A great deal of dishes were broken beyond saving! Some things (like a container of coffee grounds) were in boxes upside down so that they spilled through the entire boxes contents! The movers scuffed up the walls of our new house too! All the company's phone lines dump into Phyllis's voicemail and all she does is argue and tell you what you owe! Upper level people in the company seemingly don't exist and definitely don't get or return phone calls! This operation is a massive scam! They're gonna want $100,000 by the time we finally are done with them! Please see my review and choose a different company! This is a scam! Be aware!

BAIT AND SWITCH QUOTES – FROM $12,782 TO $21,929. On May 29, I received a quote of $12,782 from Sales Rep John ** based on a video call for 1,430 cu. ft. I later needed to shift my move window from 6/28–6/30 to 6/25–6/27, and John updated the quote to $12,105. What I didn’t realize was that he had removed the car from the estimate without telling me. I had to pay an additional $1,015 for my car later. This was the first red flag. But it gets worse. A few days before pickup, I get a call from Phyllis, another rep, saying that John's entire estimate was wrong and now, suddenly, the volume had increased from 1,430 to 1,747 cu. ft. She gave me a new quote of $14,994, with no car included, and demanded a new down payment. No video audit. No explanation. Just "pay more or cancel." 🚚 LIES, FALSE PROMISES, AND COMPLETE BETRAYAL.

John told me multiple times: "We'll deliver in the same truck." "Delivery is like FedEx – picked up Friday, delivered Monday." Lies. All lies. The movers arrived in an Enterprise rental truck, not a company vehicle. I learned they would unload my belongings at a warehouse and consolidate with other shipments. Completely opposite to what I was promised. The movers, EJ and Alex, worked tirelessly, but it was clear they were overworked and unsupported. They even promised help on the second day – no one showed up. We ended up feeding them lunch and dinner both days because no one cared about their working conditions.

By 11:30 PM on the night of pickup, EJ suddenly tells me we’re now using 2,320 cu. ft. – a massive jump from the last estimate. He now quotes me a whopping $25,735, claiming $3 per extra cu. ft. The new "discounted" total was $21,929. I was physically exhausted, emotionally drained, and under pressure to sign. I did – my biggest regret. To make matters worse, EJ had marked all items as “scratched” before pickup, a dirty trick to void insurance claims. READ YOUR DOCUMENTS. They trap you.

17-DAY DELAY, BROKEN FURNITURE, & TRASH IN CARTONS. I moved into my new home in Minnesota on July 1, expecting my stuff by July 4th weekend as we were told. But URVL had other plans. Despite paying 60% upfront (as Phyllis demanded), I was told nothing about actual delivery timelines. No one answered clearly. I called three times a day, every day. After nearly 3 weeks of no answers, on July 14, a driver finally called and delivered on July 15. He was the only kind and helpful person in this entire process. He personally fixed broken furniture and even reassembled my treadmill – which was completely dismantled and damaged.

Nearly every ceramic item was broken. I even found trash packed into boxes, likely to inflate the volume and charge me more. DAMAGE TO OUR BRAND-NEW HOME. During delivery, the movers damaged the wall of our brand-new house. When I called Phyllis, she coldly deflected responsibility and told me to email her photos – no case number, no follow-up. To this day (5 days later), I have no acknowledgment from their claims department. It’s a black hole.

THE REAL COST – STRESS, TEARS, AND FINANCIAL HARDSHIP. We are a middle-class family who trusted this company. We believed their words, not knowing that their entire process is a manipulative scam designed to bleed you dry. From $12K to $22K, from 3-day delivery to 17+ business days, from promised care to destroyed memories and belongings – we paid the price. And if you try to call John after pickup? He’ll ignore you. But call from a new number? He’ll pick up. They know exactly what they’re doing.

DO NOT TRUST THEIR GOOGLE RATINGS – READ THE REAL STORIES. Many reviews like mine disappear. But I’m sharing this everywhere – with photo and video proof, filed with the BBB and federal authorities. TO ANYONE READING THIS: If you value your sanity, your home, your belongings, your hard-earned money, and your peace of mind — DO NOT USE UNITED REGIONS VAN LINES. You may not realize it today, but you will regret it deeply. I hope no other family falls into the trap we did.

The remaining additional costs were random new fees that were not in the quote and never discussed, plus the insistence that a $2k shuttle was needed (at the last minuite, despite them knowing the address for 3 months). I remain highly skeptical that the shuttle was needed, and suspect this is an intentional part of their strategy to low-ball the estimate and then maximize extras. By the end it felt like a scam. We had several damaged items, probably normal. I am yet to see whether they will honor claims, but am not holding my breath.

The original inventory list that we emailed to our "Senior Relocation Specialist" (Michael G.) in a PDF file was not used and this was confirmed by Lisa over the phone. They neglected to add our headboards, baseboards, side rails, an entire bedroom set, BBQ, had the dining room table listed as small even though they had the 8 chairs that were associated with it which would indicate a large dining room table! You can only guess what happened next, right? The quoted amount of $9,966 went up to $12,877,16 due to the additional space required for the move. At this point, the invoice was in question and being disputed without a resolution that they prolonged for 2 days moving me past their 7 day refund window.

Lisa put me through to a "supervisor" named Phyllis over the weekend who took down my information, but would never transfer me to a manager or the accounting department to get the matter resolved. Phyllis said on several occasions she would Cc.. me on the email sent to accounting, but never did. To this day, I still have yet to receive that email and they still have not refunded my deposit. Also I'd like to mention, my address on the invoice is still incorrect which proves their attention to detail is inept.

* They make it seem like they are doing you a favor by "going into the office" or "getting out of bed". And yes, they did say this!

I've read several reviews of moving companies doing this, but you never think it will happen to you as you do your due diligence when researching online. Well, I'm here to tell you this company will do the exact thing we all fear - Quote you one price, increase it before the move date and IMO, would have increased it again after pick up or before delivery.

The funny part of the story is not more than 5 minutes after I canceled with them, I started receiving text messages from an unknown number stating, If I've experienced unexpected price increases" to give this person a call. They've seen an increase in moves not being serviced due to companies under quoting and price increases! Hmmmm! Seems a little bit of a coincidence right? What a joke! In short and IMO, DO NOT use this company or you'll be taken for a very unpleasant ride and more than likely lose your deposit and possibly more!