3.9/5 (551 reviews)

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Overall Rating3.9 out of 5
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About U-Haul

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U-Haul is well known for supplying truck rentals and packing supplies to do-it-yourself movers across the nation. U-Haul advertises trucks for $19.95 per day for local moves, but long-distance moves costs significantly more. Additional charges include fuel, damage protection and environmental fees. Even with these expenses, U-Haul can be a budget-friendly option.

    Pros & Cons


    • Economical choice
    • Roadside assistance
    • Nationwide availability


    • Preferences not guaranteed

    Bottom Line

    U-Haul, when used appropriately, is an affordable option for DIY movers, especially for local moves. Be aware of extra fees and make sure to understand that a reservation is not a final confirmation.

    U-Haul Reviews

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    Page 9 Reviews 1240 - 1440
    Original review: Aug. 31, 2005

    I booked a uhaul on line on 08/22 one week in advance for my moving. I didn't get the call from uhaul about the pickup time. I called up the customer support and then they told me that someone will call me. Later on someone from cusotmer support called me one day before and told me to pick up the truck at a location far away from the preferred location. I asked them to give me a closer location. She refused and said that's what i get.

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    Original review: Aug. 12, 2005

    Made reservation for truck rental on July 30. Received confirmation of the reservation. The day before I was to pick up the truck, I received a phone call saying that there may not be a truck available. Because it was the end of the month, none of the other truck rental companies had a truck available either.

    The plan was to have the truck on Saturday, load, spend the night at the apartment, get up on Sunday and drive it from Cincinnati to Canton. We were given a truck on Sunday morning, some 25 miles away from our locale. By the time we got the truck back to the apartment, it was almost noon. When I open the door to the van, there was no hand cart (for which I was charged) making us carry extra all of the items to the truck and substantially impeding our loading time.

    By the time we finished - it was too late to drive back to Canton, and I spent the night in Cincinnati. However- we had to be out of the apartment by midnight (new tenants were moving in) costing me a night in a hotel. Also, I asked for a 17 foot truck and received a 24 foot one -- costing me additional fuel to get from Cincinnti to Canton for which I was given no compensation other than extra miles. It seems to me that UHaul should not take reservations if they can not accomodate its customers. If they do, they should let customers know that there is a chance a truck would not have been available so that other plans can be made. One day notice is not accomodating their customers nor allowing time to make other arrangements.

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    Original review: Aug. 2, 2005

    My husband and I reserved a Uhual through their website on June 13th for a pick up date of June 25th. After receiving a confirmation number, I called the regional office to double check. They said that we would be receiving a phone call 24 hours prior to pick up to let us know the exact location. After not hearing from uhaul the day before, we called ourselves and waited on hold for over an hour. We finally got through to someone who could help and they told us our pickup location (Crenshaw's Auto Repair on rt 29 in Charlottesville). They told us that we definitely had a truck.

    We called Crenshaw's the next morning and the owner said he had no truck for us that Uhaul had tripled booked them. There was nothing he could do. We tried contacting the regional office all day and the phone was busy. Corporate said they couldn't do anything but email the regional office where they would have someone call us within 30 min. (we are still waiting for this phone call). Saturday was a huge mess for we had counted on Uhaul for having a truck for us. We had already hired help and had to be out of our house that weekend. We ended up calling around for hours till we found a truck that was 3X as expensive. Since Saturday June 25th, I have made several calls to the regional office as well as corporate and we have not been able to talk to anyone who can actually help us. We continue to get promises of returned phone calls, but as of today, nobody has returned our calls.

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    Original review: June 28, 2004

    I reserved a 10 foot truck for Radford VA. for 26 June 2004. I received confirmation by E-mail with a confirmation number and indicating the Richmond Regional office would contact me by 500pm on Friday with the specifics confirming the pickup info. By 415 Friday no one called so I called them and they said they did not have a truck and would get back to me as soon as they located one. Well by 615 they didn't call so I called the Uhaul customer service number and was told I have to deal with Richmond.

    I told them they were not being responsive but all they did was cut me off and connect me with the Richmond office phone number. At that point they were not answering the phone and it rang and rang. Well they never called friday. We went through the same runaround on Saturday between the customer service peopel and the Richmond offic and never got anything from UHAUL. They promised to call me with status Saturday but never called. All I kept hearing was but sir what do you want me to do if we do not have a truck for you. When I asked what compensation they would give me for my expensesand inconvience they told me they would not charge me the concellation fee if I didn't take the truck when it became available. The bottomline they violated their confirmation agreement and acted like there was no agreement or that they had no obligation to assist me with this problem.

    My daughter was moving from Radford Va to Woodbridge VA (about 260 miles). She went to Radford on Friday based on the truck reservation. her aparment lease expired 1 july and she had to have everything by the 30th. Our expenses included the roundtrip to radford. Costs of temporary storage because we could not get a truck to move by Sunday.

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    Original review: Dec. 12, 2003

    We rented a huge truck to move from TX to VA. We loaded everything we owned into this rental truck that costs us approximately $1500.00. We parked the truck in a hotel parking lot and we were leaving for VA the next morning. The truck and everything we owned was stolen! The truck was later found by the police but none of our belongings were in it. After UHaul getting there truck back, they refused to reimburse the rental cost for us because they said they were not at fault. Not only were we out everything we owned but $1500.00 too! I will never rent from them again.

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    Original review: Jan. 24, 2002

    Hi, Last month my wife and I rented a U-Haul truck and purchased the insurance. We loaded the truck up from a storage facility so we could bring it back to San Francisco. We were involved in a collision with the other driver skidding out of control. The truck was not located for 2 weeks. We kept inquiring about the property in the truck. No worry, you have insurance. When my wife and I saw the truck the back was open and the contents gone. We're told by U-Haul they are not responsible for theft, or act of God. We also were charged for renting the truck for one week, and we didn't have the truck but one day. The accident was reported the next day after my wife and I got out of the hospital.

    2 people found this review helpful
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