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Allied Van Lines
Overall Satisfaction Rating
1.16/5
  • 5 stars
    1
  • 4 stars
    0
  • 3 stars
    1
  • 2 stars
    1
  • 1 stars
    34
Based on 37 ratings submitted in the last year
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    Allied Van Lines

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      Allied Van Lines Reviews

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      Page 1 Reviews 1 - 10
      Rated with 1 star
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      Verified Reviewer
      Original review: Nov. 3, 2019

      Jewerly and guns stolen in move. Allied would do nothing about it. Stay away. Refused to submit an insurance claim. People said they received lots of complaints from this company. Use day labor, not real employees.

      2 people found this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: Oct. 11, 2019

      We recently used Allied Van Lines, Inc for moving our belongings from NC to OK and had our belongings damaged, our belongings reassembled incorrectly/missing parts, and our home was damaged by them. The movers noted on the report before they left admitting responsibility but the company has still denied the claim. They sent a furniture repairman to inspect our floor damage. I had a flooring company furnish me a quote and would expect them to do the same. Now after all we have been through we have to sue the company to hold them accountable. It's been a horrible experience and I would HIGHLY RECOMMEND using ACE Relocation Services above Allied. I know I will be regardless of the cost. I would also say if you use Allied verify the weights of the shipment at the scales, if your property is damaged call the police to file a report and take pictures of everything before and after.

      4 people found this review helpful
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      Rated with 3 stars
      Verified Reviewer
      Original review: Oct. 7, 2019

      Movers were careless in the packing. An entertainment cabinet fell apart when they were disassembling. At the receiving end they couldn't fix it. Carton labeling was poor. They broke two lamps, I had to fix a coffee table. The piano was moved properly though so I was glad for that.

      6 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: Oct. 3, 2019

      Moved from MA to MI. Cheated us by inflating carton counts and adding weight to truck when weighing load (per our driver). We found small items like pens wrapped alone in paper in cartons to bump up the count. Heavy items they said they’d dispose of were included in the weight we were charged. Asked for relief several times and was refused.

      4 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: Oct. 5, 2019

      I used Allied Van Lines/Carey Moving & Storage when I moved from FL to NC. Driver hired local day workers who know zip about proper loading to minimize damage and can read the word "fragile" or "glass" on boxes. There was a lot of damage to the furniture that was never resolved with the company. The day workers were paid for the hours or day worked and gone so they could have cared less about causing damage. They know nothing about these people. They are exposing you to who appeared more interested in the electronics and security system than anything else. On the other end of the move, more local day workers were hired. Allied was not the cheapest company by any means of the three estimates I received and their reviews at that time were not mostly one star and definitely not five stars but comparable to the other companies.

      I am once again looking for a company to move long distance and reading reviews and see absolutely nothing has changed with Allied. These reviews and pictures are upsetting and should be to Allied Corporate. These people are not professional movers, they are 18-wheel truck drivers who hire local thugs for petty wages and you are going to suffer the consequences. You will not receive compensation for lost/missing items or damage. They did arrive as scheduled and deliver as scheduled but beyond that the move was a disaster with the breakage beginning while they packed. They just don't care about your household goods or hiring qualified people who have a vested interest in minimizing damage. Driver was polite and easy going but the thugs he hired to pack and load were scary and were fighting among themselves. Who needs that on a stressful moving day?

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      7 people found this review helpful
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      Rated with 1 star
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      Verified Reviewer
      Original review: Aug. 14, 2019

      We had moved from Tacoma, Washington to San Antonio,Texas. I had received multiple bids and Steve ** from Allied van lines seemed the most knowledgeable and fairly priced. House was officially sold on the 27th and Movers picked up household goods the morning of the 27th. They used my dolly as one of theirs was inoperable. They packed/loaded all my household goods into a 28 foot box truck.

      *All of my household items were packed over a course of 5 months - all items were disassembled and packed with care: no rush was taken in packing of any household goods. Household goods were told to be delivered between the 2nd and 14th of July. No word was given by call or email to me for updates, or status of my household goods. I had to email and call Shelly myself to find out anything on my goods. I had a delivery date of the 12th then the 14th, and then the 15th, and it changed again to the 17th of July.

      The delivery of our household goods was a nightmare. Most boxes were crushed, damaged to include our new (less than a year old platinum beauty rest mattress). Our other mattress was ripped out of its protective bag, and folded in half. Most boxes were very detailed of contents and if glass, fragile, etc. over 100 + Boxes (60 documented on paper as delivery driver told me not to record on paperwork and to call company directly; which cause some to not be recorded) showed excessive handling, damage, and disregard for personal property. I spent the time to document, take pictures, and record on paper what was damaged. Some items like wife's grandmother's items were smashed to pieces and cannot be replaced, and have been hard to put a numerical value to.

      On Sunday 7/21 I spent 4 hours submitting a very detailed description on items damaged, to include box number, description of box, item whether it was broken, smashed, scratched, dinged, box item number, color, size, style, and material description. I submitted the document and received an email about 5 emails of pictures received not of claim items.

      After I have not heard anything for 8 days I had called and was told that my claim needs time to be reviewed. I was told who my claim rep was and that she would be getting ahold of me soon. I agreed and almost another week had passed till I called and had to get in contact with them by myself. I had a conversation with the individual and was told that there was excellent documentation, and pictures to back up my claim,they accepted responsibility for most items to include brand new dented tool box, both king size mattresses, my missing items (dolly, ladder, etc) stolen ? and would be finalizing this after it gets ran past the manager.

      Another week goes by, I email asking for a status update and told they would reply to my email that they seen Friday (8/9/19) and reply to it by COB(Monday (8/12/19). It is Wednesday now (8/14/19) and I have received an email: "Mr. Ruby, While I appreciate the time and effort you went to to provide photos, I will still need to have our repair firm inspect the transit related damage and they will be contacting you for an appointment. The firm is "omitted" and should you need to contact them directly they can be reached at XXX-XXX-XXXX. Sincerely, "Omitted" Allied Claims Dept.- Wed 8/14/2019 5:51 AM"

      The company is hard to get in contact with. I had then called Allied Van Lines again asking for a manager, as I have been more than patient and courteous. I spoke to Jill from the CEO branch Fort Wayne. Still no resolution to my claim. My advise is to go with a different company that does show care as allied motto is " the careful movers" V/r Richard **

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      12 people found this review helpful
      Rated with 2 stars
      Verified Reviewer
      Original review: Sept. 7, 2019

      Wish I had read reviews prior to enlisting Allied for a move across several states. Warning...take pictures of your items before they are loaded on the truck! The handwritten list the driver made was scribbled and though I spent time afterwards to try to decipher it I could not make out what he was writing down. Even so the claims department would not cover the item that did not arrive because it wasn't on the list...a list I challenged them to read and decipher!

      The driver was in such a hurry after the delivery that he quickly initialed the pages (about 10) and asked me to initial. I did not spend time going through all the rooms to check (my fault) but I doubt if the driver would have waited for me to do that. I should not have paid him until I went over the list in detail. I paid maximum insurance and little reimbursement. My item must be somewhere!! The workers did not speak English. The driver gave me his phone no. but never answered his calls and mailbox was full so could not leave msg. Such a disappointing experience...and costly.

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      5 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 5, 2019

      We recently hired a contractor of Allied Van Lines, Albuquerque Moving & Storage. We were told prior to signing the contract that our household goods would be fully insured. After delivery of our goods, we discovered some broken pieces. I filed a claim according to the company's instructions and I have not received a single phone call from them. Not a reply to my emails. Not even the courtesy of a returned phone call. Nothing. If this is what they refer to as good customer service they are very mistaken. Beware of this company and use at your own risk.

      4 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 27, 2019

      Don't even get me started on this at $14K transnational move by McNaughton Bros. Moving/Allied. If you are a veteran, a live concert venue, furniture or appliance store, widow, museum, concert pianist, a gallery, nonprofit organization, corporate entity, or antique collector, avoid this corrosive bunch of thuggery like the plague.. Unless you win the lottery and have high tech cameras, cops, attorneys, and 24/7 surveillance watching their every move from the moment they begin barking upon entering your home about what they ain't gonna do: do not engage. In fact, run. They will sign nothing. They will lie, bully, and humiliate you about your possessions then proceed to destroy high-value items even before leaving your home. They will mix your property up with others along the way to your destination without your knowledge. You will end up wondering what the other client has that is not theirs and you will never know.

      They will charge you for supplies but it is a lie and they pretend they have integrity and are experts but they will bulldoze using electric drill screws through your high value $16K conference table legs and exclaim ‘it's all just junk anyway.’ They will not communicate with you and they do not communicate amongst themselves. They will dump your auto at some unknown towing company and you will pay to get it out at two weeks later. Every concern or frustration you experience while in their destructive greedy little paws will be met with a unanimously agreed upon story specifically designed around protecting themselves. It matters little that the Andy Warhol Museum is in Pittsburgh. They will mummify your $70K acrylic Warhol in their cheap tape and shove it in a badly damaged cardboard box. None of the boxes contain the items you packed.

      They will take three hour super breaks because ‘they earned it.” You will not save money packing items yourself and doing so will only be multiplied with more confusion and stupidity because then every box arrives PBO (packed by owner.) giving them even more freedom to pulverize. Unidentified damaged destruction of boxes will complete the nightmare. A $5K ivory pagoda was reduced to a pulverized mass of dust. There will be no pre or post walkthroughs. If you think they will precisely itemize your property on an inventory list and sign it and then provide you a carbon copy think again. They will forge your 'statements' on their contracts because that gets them off the hook. Their website is a scam. No supplies, no signed contracts, no itemization on boxes marked with items. If they say they can't move something expect your property to be abandoned or destroyed. It doesn’t matter what you record or document or photograph the destruction.

      Everything is deemed after the fact: in other words too little too late. Don't expect Sirva to acknowledge your claim or the truth. Whatever is gone forever stays gone. They represent Allied. Sirva will pass you around like a ping pong ball and defend their McNaughton/Shiveley franchise in west Pennsylvania to the end. You will never be in your jurisdiction, in the right place, at the right time regardless of the carnage perpetrated.

      Now repeat after me: there will be no accountability or retribution. While head honchos are self-adulating themselves out the wazoo with awards, promotions, press, dinners, the stock exchange, and patting themselves on the back, here is what you can count on: in your shock, disgust, dismay, and trauma that begins to slowly sink in with each possession or the lack thereof they will have crowbarred, razored, broken, crushed, stolen, warehoused, and destroyed at whim and left a trail of carnage unimaginable for you to embrace at your destination in a blur of hell. And all because you, dear client. should have known better. I

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      6 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 21, 2019

      Moved from Bridgeton, New Jersey to Claymont, Delaware November, 2018 through Bayshore Allied of Delaware. A “Bob” from Allied gave us an estimate of $14,000 for the move. Once the move started, we heard nothing but cursing and complaints from the mover’s team leader, “Shane” (i.e. “Bob doesn’t know what the “F-Bomb” he is doing and this move should have cost $10,000 more).

      After the horrendous move, with a multitude of damaged irreplaceable and costly items, missing money, expensive men’s colognes, and a prescribed CDS medication we then found that a “team leader” gets paid per job whether it takes a day or weeks and he pays his crew. This is why we experienced a very shoddy, rushed job (i.e. using a “cardboard ramp” sliding boxes and bins down Bilco steps onto a concrete floor). This with the “team leader” prompting the crew to “hurry up.” The “independent” appraiser came 08/20/2019 since our estimate of damages was over $10,000 and I await to hear what Allied has to say which may prompt our call to another appraiser and legal support. BTW, I was also informed by Allied that there is a $500.00 deductible even though they did the damages.

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      3 people found this review helpful
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      Allied Van Lines Company Information

      Company Name:
      Allied Van Lines
      Website:
      www.allied.com
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