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Allied Van Lines is just plain crooked. I signed on the dotted line for a "not to exceed" guaranteed price. When they delivered my belongings, they demanded nearly $2000 MORE, saying they would not release my possessions unless the total new amount was paid. Their contractors they source to do the move - a total joke. They loaded hand trucks so high that they couldn't see over them, repeatedly slammed into stacks they couldn't see to avoid, causing boxes to tumble and more items to break. Items that were wrapped at the time of pickup were unwrapped at the warehouse with severe damage ensuing, resulting in over $10000 worth of items ruined. Their so-called insurance? They cut me a check for just over $500. Total criminals.
I had Allied move my furniture to my new residence last year and wanted my possessions put it in a storage facility until my house was ready for it. While the property was being removed from the van it was noticed that a table was damaged. I contacted Allied and some insurance agent called me to say that they would not cover the claim because it was moved into a storage unit. The logic to this escaped me as there is no provision in the contract as to this being an exclusion nor does it make sense. I contacted them again to make a formal complaint and was referred to their move.org website if I wanted to request arbitration. I twice filed the application as they claimed they had lost the first one. They then went totally silent on me and will not respond to any emails or will set the matter down for arbitration. It's been almost 8 months. My experience with their misrepresented claim procedures is an issue others should be aware of.
In June 2018 we contacted Allied to move my then 96 year old mother from Sugar Land, TX to Aiken SC. The contract was finalized on July 5th and paid in full ($7746.59). Then things went downhill. On the day the packers were to arrive, my sister (who had flown in from Maryland to assist) called to ask where were they. The office was contacted and no one knew about the move...it had not been entered into the scheduling computer. Well that was a fine note. Having flown my sister to town; had flights set the following evening for my sister and mother to fly to South Carolina, it was going to be an issue making adjustments. After several hours for various phone calls with a staff that was mildly rude, it was determined they would send a packing crew and transport crew at the same time. So the following day both crews arrived.
The truck was in a hurry as they were already scheduled and this was an extra job that was holding them up. Items were packed and carted straight to truck. After the last boxes were loaded, my sister was trying to confirm the manifest...but the truck had already left! Flights were taken as planned and the delivery crew arrive within the requested window. Early on a broken lamp was noted. With no listing for the number of boxes or what was in them, we could not verify that everything arrived. The carrier insurance (we took the full policy) was contacted. They said we had a year to file any claims, so unpack as time allowed. My Mom's new space was approx 40% of what she had, so unpacking and finding space/places for things too several weeks. Multiple items were missing, but only one item (Stiffel lamp) was damaged.
Fast forwarding 8 MONTHS, we received a payment for the lamp that will not cover repair or replacement. The insurance agent told us we needed to count every box and itemize packed goods before the truck left. Now how was that to happened when you (Allied) forgot about our move? The crew was rushing to get out...we were not allowed on the truck...we tried to get an inventory but they had already left. Bottom line, she is out lost goods (my sister agreed to a modest sum much to my mother's disagreement just to get this ended), but Allied rejected the claims. My Mom got moved. It was costly, both the move and lost/damaged goods. I would not recommend Allied/Coleman. We have documented the entire process more thoroughly than this review and filed with the Better Business Bureau.
We hired Allied for a long-distance from Chicago, but they sub-contracted to North American which is another division of the same parent corporation. The long-haul driver was a no-show on our scheduled pickup day. Two days before the end of our contracted delivery window, we received a call that our possessions were in Kansas because they had been stored quite a while in Chicago. When we reminded them that we didn't have to pay if they didn't deliver on time, they found a way to meet the deadline but it involved a crew unloading at our new home until nearly 11 pm. That crew tried to get us not to check off each item, which is good because several were missing (including some that the crew knew were missing because those items were never loaded in Chicago). Several other items were broken.
Then we had to start the claims process which was horrible. The claim adjusters' job seems to be to avoid paying replacement value claims. They have a bunch of schemes. One was to find a cheap knock-off of something we owned and only offer us the price of that. Another was to claim that our possessions were old and had depreciated (their 'tariff', the regulatory document that governs interstate transport, states that depreciation is not a factor for replacement value). Yet another was to claim that there's a low limit on damages for self-packed boxes (the tariff does have a limit, but it's $2500 or higher depending on box size). Ultimately we had to file a lawsuit to recover. That's what it took to recover the full amount due to us.
This company is a joke. We paid extra for insurance and after losing a box they refused to take responsibility for the value of the lost contents. They will find some reason or another as to why they won't pay you. I've used this company twice and the same thing has happened both times. I will NEVER use them again!
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Completely inept after the initial estimate and packing group. You don't send a 2/3 full truck to pick up contents of a 4500 sq ft home. Driver refused to accept the fact that there was no way it would fit. Driver had no tools or dolleys, and was completely unprepared to move gun safes that were clearly on the estimate. Driver refused to call for second truck, which they conveniently call "overflow", until mid-day Saturday during an Alabama football game (of course there are no drivers available on a Saturday).
Original driver who is not qualified to work at a McDonalds finally took his semi trailer back to yard in Huntsville and picked up a local truck to finish loading. When returning to HSV with the "local" truck, it was evident that he had no help unloading it, as many of the boxes and items were damaged (we suspect that they were tossed off the truck, as the items were packed well and many dishes shattered). Unloading, the same driver still had no tools or dolleys, and we had a local safe mover handle the gun safes again. Completely inept. Driver stomping around acting like he was doing us a favor.
After numerous phone calls and misinformation from even Vice Presidents over the course of the next 27 days, we finally saw our "overflow" shipment arrive in a condition that was completely horrible. The overflow driver stated that the condition of the boxes received were damaged before he picked them up from the HSV warehouse. Yes, many items damaged, not finished fighting with claims for damages yet. If you can, avoid at all costs. The icing on the cake is the fact that this poor excuse for a company can't even process credit cards properly. The entire move was paid for in advance, but they failed to process one of the payments. This has resulted in several collection letters and phone calls. The final payment due to their error was made today, and I received notification of another fun certified letter coming in the mail today. Maybe I should have waited 27 more days to pay.
We used Allied Movers when we moved from Jacksonville, FL to Georgia. Everyone was very professional and took very good care with all of our belongings. Would recommend them very highly. We have 2 handicapped people and they helped make the move easy. Overall it was a really good experience.
I was promised that all sort of property protection would be in place before anything was moved. IT DID NOT HAPPEN ON EITHER END! No runners were put on the floor until the red mud was on the new white carpet. The personnel tried hard to pretend to be cautious and attentive. When the loadout crew was moving furniture from the upstairs floor I looked up and one guy was sliding our furniture down the carpeted staircase by himself, and another guy was twisting and turning furniture on our bare hardwood floor with no protection under it. We moved into a new facility with red mud all over the walkways which was then tracked into the facility because the driver parked the truck door opening at a newly planted grass area which was only about 5/6 ft. from a sidewalk. They later realized after marring their blankets in the mud that we should move the truck.
Several pieces missing and broken. This was on Dec. 3 2018 and after phone calls I still do not have a printed receipt, or paperwork to file a claim. The salesman talks and shows a beautiful picture but the follow-up, and work was terrible. I would recommend searching other companies' reviews before deciding on this Co. I thought Allied had a better reputation than to have it marred with such lousy workmanship. I would recommend to Allied corporate that they show all the employees the little beautiful book that the salesman uses to entice sales of their services, the employees are not following the sale protocol as promised in the presentation. And so far as my move coordinator she has totally forgotten how to follow up as promised when she first made contact with me.
I would give no stars if I could. Cross country move. I had them pack breakable items. I paid for additional insurance top dollar that they offered... a joke by the way. They lost, broke and chipped items. Reported once I started unpacking that items were not here or broken. They claimed I should have done inventory as the boxes came off the truck. Boxes were not labeled correctly nor were the "inventory" forms to cross reference. Theft took place and they now want to go to arbitration. Disgusting company... beware!!!
THE FIRST MOVE AND THE HORRORS. Some issues, cracked chair leg, Tiffany lamp base cracked, one lamp base Tiffany missing, remotes for TVs and one TV base stand missing. I asked for unpacking of the Allied packed boxes, for missing pieces. I think by then everyone just wanted to go home. The chandeliers were packed, when they were looking for other Allied boxes, one of the guys was walking all over boxes... And while they arrived intact, I am afraid to look. Chandelier boxes are crushed! I sent pictures, they took all TV boxes on truck... So I was unable to know which box contained items, no glass shelves for cabinets, boxes they packed with sterling silver items missing.
They tore the lids off sterling silver tea service to bubble wrap and pack, Mies van der Rohe chair, leather destroyed. I had zero deductible insurance. Took time - submitted claim. Their reply, "You used 8 months. How do we know you did not do after." I sent pictures 3 days after move showing damages. 25 dollars for a Tiffany lamp base. That's fair, right??? NEVER, NEVER USE ALLIED VAN LINES - my claims were denied. THEY ARE LIARS!
Consider yourself warned. Moved from Napa Valley to Salem, OR on 10/30/2018. Driver arrived on time. We had everything packed and in the driveway except for the larger pieces. Three staff took 12 hours to load a 2 bed, 2 bath mobile home. They fought verbally the entire day. The driver threatened to drive away and not complete the move. It was extremely uncomfortable and counter-productive. The truck they brought couldn't hold everything so a second, smaller truck arrived. The first truck and its driver departed and left two staff to fill the smaller truck. The original truck arrived in OR on the designated date and a terrific pair of guys unloaded. While they were unloading, Allied called and wanted our credit card number to pay the balance due. We gave it to them. We asked the driver when the second truck would arrive and he told us to "contact Allied for that information".
When we called Allied they told us it would be here the next day. Well... two weeks later we have no information on the second truck. Allied says it is impossible to tell us when we will receive our belongings and we have no idea where they are. After speaking no less than 6 times with managerial reps we have been told we would receive a $500 discount and we would be reimbursed up to $300 for items we need to purchase (they can't deliver my belongings - what makes me think they're going to reimburse me money???). My husband's clothes, coats, boots, pots, pans, pantry items, bedding, towels, vacuum cleaner, toaster, coffee maker and microwave oven are on that truck. I have disputed my credit card payment and will withhold payment until my items are received. This was the most horrible decision we have made and advise you emphatically to look elsewhere!!!
Loading day was Oct. 22. Delivery was a window from Oct. 25 to 30. My belongings arrived Oct. 30. Unloading a small one bedroom apartment took 11 hours. Yes, 11. Ten days later, I am still hoping they will find at least 5 boxes, including all my Christmas stuff, that were "lost" somewhere in the warehouse. They did find a broken table and an area rug that I have not yet received. Communication is ridiculous with this company between the warehouse in TN and the coordinator in another Southern state. Do not believe the brochure that claims "delivered with care" and dedication to "quality, caring service."
Allied Van Lines is a dishonest company. Stay away. From the point they pick up your stuff their customer service will completely change, and they will stop caring about you. They are truly dishonest to the point that they edited the pick up for to say that a piece of furniture had a broken leg, even though my copy (with both signatures) clearly doesn't have the text that the furniture was damaged. They broke my TV stand and just wrote in "broken leg" on the form after the fact. When they finally dropped off our move two weeks late, they realized they "forgot" 5 boxes, 2 dresses, and 2 bicycles in our old state. It then took them another week to drop off the remaining items. Unbelievable. Beyond all of this, they damaged several pieces of furniture and didn't treat our boxes with any care. Stay away!
If I could give more than 5 stars I would. My move started with a quote from David **. Very reasonable price on the lower side of what we expected. We was leaving the state of WV. On the day of the move, we had 3 great guys Wil, Jeremy and Jordan show up right on time with a call telling us they were on the way. They loaded, wrapped up, took apart furniture in a fast, efficient and very friendly manner the entire time. We were given a 5 day window for delivery, which was fine. But, to our pleasant surprise, we received a call from Diane ** from Allied that our delivery would be arriving on just day 2 after we arrived!
Day of delivery we (once again) had two fantastic guys show up. Chris and Ronny. Fast, friendly and extremely efficient and personable. My husband had recommended Allied from previous moves he had, but I was skeptical and worried and had to tell him how RIGHT he was for his choice of moving companies. Thank you Allied for such an easy move with zero stress. Mr. and Mrs. James **.
The move started great, the 2 young men that came to load the truck, were so professional, helpful and kind. That’s where the good ended!! After they had all my things, my life, they texted to say that I needed to give $667 more!! They picked up on September 14. On September 17 she TEXTED “the driver was on his way to load and would not take it until I paid the additional money“... I reluctantly paid... 6 days later I called to find out where the truck was... My things were still in a warehouse Naples, Florida!!! Today’s date is October 6th and I STILL DO NOT have my things!!! I trusted them and they really let me down!!! Now I have to wait and hope that my “life” gets here all in one piece! I would NEVER use Allied again!!!
Never EVER do business with this company. Moved from Oklahoma to Ohio and I got a call Friday that my stuff would be here on Monday morning. I drove all day Sunday to get to my new home, and come Monday, they didn't show up. So I called them and they told me that my stuff would be here a week later. What utter **. Now I have to live here and start a new job with an absolutely empty apartment. Haven't gotten my stuff yet, but after reading these reviews, I expect a lot of it to be broken and uncompensated smh. An absolutely ** joke of a company.
Worst experience of my family's life. Allied employees were disrespectful, careless, and did not care about our things. We asked them to cover our staircase to avoid damage, and they refused, insisting that "they've done this before". The very first item they brought downstairs, they didn't tape the drawers shut, one flew open and fell over the banister, crashing on the floor below. Our staircase and that item were damaged.
They were completely disrespectful toward our home and privacy. They went into our kitchen and helped themselves to drinks, never asking for permission. They left our bathrooms a mess. It will take us days to clean up after them and have the house reasonably presentable for the new homeowners. When we told the movers that a certain piece of furniture came apart to be transported, they ignored us and insisted they couldn't move the piece, telling us "we should have sold it". We had to literally show them how to do their jobs, dismantle the item, and do the work ourselves. The truck came late and it took over 10 hours for them to do their job. They ignored our "FRAGILE" signs on our boxes and dumped them under heavy items. They banged into our walls and left dents. I can't help but feel insulted by this whole experience. NEVER work with this company.
We hired an Allied Van Lines moving company in San Antonio, Texas Berger Moving & Storage/San Antonio to move us to the east coast. The local San Antonio company who was moving us began moving other people's items into our home, until I noticed and said something to the driver. After a few months, I noticed we were missing a box spring to my son's full size mattress. I filed a claim and after two months they denied any sort of compensation and could not find my missing item... Poor business. Will never use again. Criminals.
We hired Allied Van Lines for a move to a different state. Upon delivery it took all day to unload the truck so there was no time to go through each of the over 220 items and boxes immediately. When I did go through them I found some broken items and a missing item. When I put in the claim, they told me that they would cover nothing because I didn't note damage at unloading, and they didn't even consider the missing item. I will never use this company again, and would recommend avoiding them at all cost.
Hired an Allied company for interstate move. Bunk bed, ladder and table lost. Dishes broken, coffee table completely destroyed, bed irreparable, and more. I didn’t expect all damages to be reimbursed, but certainly expected the items never delivered to be reimbursed. Nothing was reimbursed. 30% broken, 0% reimbursed.
Horrible experience. I will never use these guys again and am turning others away from using them. They overcharged as well as broke and lost several treasured items. The insurance I paid to cover such losses and damage was never taken into consideration and I was not reimbursed for anything.
I will echo what other reviewers have said: Allied charges high prices, does not deliver in a timely manner, and their local representatives are not very professional. My move was relatively small, and they: a) picked it up late, b) held it in the origin warehouse until after their own delivery date estimate, c) delivered three weeks later and d) still managed to lose something. I've moved several times and I know how a moving inventory is properly done when a professional company does it. The one they did for my move was inexact and confusing. There are many other companies recognized nationwide. Please choose any of them instead of Allied.
We had to move quickly to relocate for a job. They were the only company I could book in such a short time frame. They were 2 days late picking up. It took 2 MONTHS to get our stuff delivered. All of the boxes were damaged in one way or the other then they charged me an extra $1,000 for going over what THEY quoted me. The “manager” told me he’d just drop my stuff in my yard if I didn’t pay them. Absolute worst customer service. Stay away from these guys. They’re nothing but crooks and liars.
The packers treated the ceramic sculpture items specifically designated as "High Value" with the same care as the Tupperware. They had been packed with multiple items in a box and simply wrapped in paper and stacked on top of each other like any normal box. Of the 7 boxes that had "high value" items, I received three with broken items. The customer service people have never acknowledged that anything was broken, even after receiving pictures of the breakage. They drag their feet and expect the customer to do all the research on replacement items then find ways to weasel out of paying for the damage. This shows a total lack of integrity or concern for the customer.
They load in at the my origin state was horrible. They loaded my trash bag in with the rest of the stuff, and when I asked for them to remove it later on, they lied to me and said "I got it" multiple times via text. Later, I see at the destination it has not been removed, and the mold infestation (to no surprise) grew worse. In a previous review, I said the only pros was Matt, the manager, was responsive to my requests. LIARS. LIARS. LIARS. I rescind my comments about Matt, the primary manager, being one of the pros. He contacted me to see if there was something that could be done about the negative review, and once I became too insulting of his worker who lied to me, he rescinded both his apology and his offer to provide some money back (which I absolutely deserve some money back as I did not receive what was agreed upon). Once again, LIARS. LIARS. LIARS.
Coleman moving in Omaha sent 3 inexperienced kids to pack and load furniture laps, small appliances etc in June 2017. Crew chief said this was his first time. Total disorganized. Inventory was poorly written. Items left off (small microwave, 2 wheel dolly) went missing. The crew that delivered was equally as untrained. Glass shelves missing, broken laps, buffet had corner knocked off, scratches on tables, end tables, footstools, etc. Allied refuses to pay for damages as submitted. Pictures of damages were sent but Allied claims none received. Claim process very poor.
Steer Clear! Consumer beware. We had an extremely poor experience with Allied Van Lines. The delivery of goods was late, the truck was unloaded into a warehouse, an independent agent was contracted to deliver our truck. We were told by the salesperson that the move would be handled by Allied and that they did not use independent agents. That was very deceitful. Customer service and our move coordinator both indicated that it was a very busy summer and that Allied had basically overbooked like an airline. Well similar to an airline, Allied does not adequately compensate people for hotels or items that have to be purchased due to the delay. Bottom line - Very pricey, poor customer service and an overall distressing experience.
A driver for this company was in a 53-foot fleet truck in the right lane at a stop light at an intersection in Culver City California and I pulled up next to the truck to make a left while the light was still red. After the first car ahead of me made its left, the Allied Van Lines truck driver turned from the right lane into the left turn lane and nearly hit my Toyota Prius. The driver then had the gall to pull up next to me and ask if I couldn't see his truck and needed glasses when he was in the wrong lane and nearly crashed into my car. This company has aggressive and incompetent drivers working for them, so beware of their huge jack-o-lantern-colored trucks on the road.
I moved last July. In the move there were items damaged, there were items missing, the only thing they unpacked were the lamps they packed. In order to do so, they walked over the boxes containing china, chandeliers, and damaged items. Trying to locate lamps. The laptops with sockets were broken, base completely cracked on Tiffany lamp, Mies van der Rohe leather destroyed, buttons missing, BBQ placed on side of leather sofa, box of sterling silver they packed missing, dining chairs damaged. Mover stated, the leather will go back into place on sofa which was damaged. I took and send over 100 photos on 20JULY2018, and reply was, "Wait until you are finished with all unpacking, you have 9 months."
I had FULL INSURANCE COVERAGE as well. I sent in claim just before the 9 month deadline. They declined nearly everything saying, "How do we know you did not do this after, you have been living with the furniture 9 months." I sent them the dates photos taken and email telling me to wait until the 9 months. They refused to do anything more, and to date the several items they admitted to having done, no reimbursement. DO NOT USE ALLIED VAN LINES. Still trying to escalate with Allied. There was over 20,000 in damage. They want to give me 2000.
I am currently at +32 days and still waiting for the delivery of all my household goods. The worst customer experience I have ever had. The claims system does not cover the costs that I have incurred from this delay in service.
Allied Van Lines expert review by Janine Sarna-Jones
Allied is a trusted national and international moving company capable of offering you a variety of services throughout the course of your move. It was founded in 1928 and is one of the largest relocation and van line companies in the country.
Capacity: Because they are such a large company, they have the capacity to handle moves of all sizes and to give you accurate price and timeline estimates.
Experience: The Allied team has over 85 years of moving experience as relocation experts and has a vast array of satisfied clients.
Corporate moving: The company offers both corporate relocation services and lump-sum relocation packages in order to help businesses get back into operational mode immediately.
Customer service: It provides excellent customer service through call centers and multiple branch offices.
Customized packages: Allied offers customized packages for people who are moving, depending on their individual needs.
Best for: Corporations, households and military families.
Allied Van Lines Company Information
- Company Name:
- Allied Van Lines