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Allied Van Lines
Overall Satisfaction Rating
1.15/5
  • 5 stars
    2
  • 4 stars
    0
  • 3 stars
    0
  • 2 stars
    1
  • 1 stars
    38
Based on 41 ratings submitted in the last year
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    Allied Van Lines

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      350 Allied Van Lines Consumer Reviews

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      Page 1 Reviews 1 - 10
      Rated with 1 star
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      Verified Reviewer
      Original review: Aug. 14, 2019

      We had moved from Tacoma, Washington to San Antonio,Texas. I had received multiple bids and Steve ** from Allied van lines seemed the most knowledgeable and fairly priced. House was officially sold on the 27th and Movers picked up household goods the morning of the 27th. They used my dolly as one of theirs was inoperable. They packed/loaded all my household goods into a 28 foot box truck.

      *All of my household items were packed over a course of 5 months - all items were disassembled and packed with care: no rush was taken in packing of any household goods. Household goods were told to be delivered between the 2nd and 14th of July. No word was given by call or email to me for updates, or status of my household goods. I had to email and call Shelly myself to find out anything on my goods. I had a delivery date of the 12th then the 14th, and then the 15th, and it changed again to the 17th of July.

      The delivery of our household goods was a nightmare. Most boxes were crushed, damaged to include our new (less than a year old platinum beauty rest mattress). Our other mattress was ripped out of its protective bag, and folded in half. Most boxes were very detailed of contents and if glass, fragile, etc. over 100 + Boxes (60 documented on paper as delivery driver told me not to record on paperwork and to call company directly; which cause some to not be recorded) showed excessive handling, damage, and disregard for personal property. I spent the time to document, take pictures, and record on paper what was damaged. Some items like wife's grandmother's items were smashed to pieces and cannot be replaced, and have been hard to put a numerical value to.

      On Sunday 7/21 I spent 4 hours submitting a very detailed description on items damaged, to include box number, description of box, item whether it was broken, smashed, scratched, dinged, box item number, color, size, style, and material description. I submitted the document and received an email about 5 emails of pictures received not of claim items.

      After I have not heard anything for 8 days I had called and was told that my claim needs time to be reviewed. I was told who my claim rep was and that she would be getting ahold of me soon. I agreed and almost another week had passed till I called and had to get in contact with them by myself. I had a conversation with the individual and was told that there was excellent documentation, and pictures to back up my claim,they accepted responsibility for most items to include brand new dented tool box, both king size mattresses, my missing items (dolly, ladder, etc) stolen ? and would be finalizing this after it gets ran past the manager.

      Another week goes by, I email asking for a status update and told they would reply to my email that they seen Friday (8/9/19) and reply to it by COB(Monday (8/12/19). It is Wednesday now (8/14/19) and I have received an email: "Mr. Ruby, While I appreciate the time and effort you went to to provide photos, I will still need to have our repair firm inspect the transit related damage and they will be contacting you for an appointment. The firm is "omitted" and should you need to contact them directly they can be reached at XXX-XXX-XXXX. Sincerely, "Omitted" Allied Claims Dept.- Wed 8/14/2019 5:51 AM"

      The company is hard to get in contact with. I had then called Allied Van Lines again asking for a manager, as I have been more than patient and courteous. I spoke to Jill from the CEO branch Fort Wayne. Still no resolution to my claim. My advise is to go with a different company that does show care as allied motto is " the careful movers" V/r Richard **

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      Rated with 2 stars
      Verified Reviewer
      Original review: Sept. 7, 2019

      Wish I had read reviews prior to enlisting Allied for a move across several states. Warning...take pictures of your items before they are loaded on the truck! The handwritten list the driver made was scribbled and though I spent time afterwards to try to decipher it I could not make out what he was writing down. Even so the claims department would not cover the item that did not arrive because it wasn't on the list...a list I challenged them to read and decipher!

      The driver was in such a hurry after the delivery that he quickly initialed the pages (about 10) and asked me to initial. I did not spend time going through all the rooms to check (my fault) but I doubt if the driver would have waited for me to do that. I should not have paid him until I went over the list in detail. I paid maximum insurance and little reimbursement. My item must be somewhere!! The workers did not speak English. The driver gave me his phone no. but never answered his calls and mailbox was full so could not leave msg. Such a disappointing experience...and costly.

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      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 5, 2019

      We recently hired a contractor of Allied Van Lines, Albuquerque Moving & Storage. We were told prior to signing the contract that our household goods would be fully insured. After delivery of our goods, we discovered some broken pieces. I filed a claim according to the company's instructions and I have not received a single phone call from them. Not a reply to my emails. Not even the courtesy of a returned phone call. Nothing. If this is what they refer to as good customer service they are very mistaken. Beware of this company and use at your own risk.

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      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 27, 2019

      Don't even get me started on this at $14K transnational move by McNaughton Bros. Moving/Allied. If you are a veteran, a live concert venue, furniture or appliance store, widow, museum, concert pianist, a gallery, nonprofit organization, corporate entity, or antique collector, avoid this corrosive bunch of thuggery like the plague.. Unless you win the lottery and have high tech cameras, cops, attorneys, and 24/7 surveillance watching their every move from the moment they begin barking upon entering your home about what they ain't gonna do: do not engage. In fact, run. They will sign nothing. They will lie, bully, and humiliate you about your possessions then proceed to destroy high-value items even before leaving your home. They will mix your property up with others along the way to your destination without your knowledge. You will end up wondering what the other client has that is not theirs and you will never know.

      They will charge you for supplies but it is a lie and they pretend they have integrity and are experts but they will bulldoze using electric drill screws through your high value $16K conference table legs and exclaim ‘it's all just junk anyway.’ They will not communicate with you and they do not communicate amongst themselves. They will dump your auto at some unknown towing company and you will pay to get it out at two weeks later. Every concern or frustration you experience while in their destructive greedy little paws will be met with a unanimously agreed upon story specifically designed around protecting themselves. It matters little that the Andy Warhol Museum is in Pittsburgh. They will mummify your $70K acrylic Warhol in their cheap tape and shove it in a badly damaged cardboard box. None of the boxes contain the items you packed.

      They will take three hour super breaks because ‘they earned it.” You will not save money packing items yourself and doing so will only be multiplied with more confusion and stupidity because then every box arrives PBO (packed by owner.) giving them even more freedom to pulverize. Unidentified damaged destruction of boxes will complete the nightmare. A $5K ivory pagoda was reduced to a pulverized mass of dust. There will be no pre or post walkthroughs. If you think they will precisely itemize your property on an inventory list and sign it and then provide you a carbon copy think again. They will forge your 'statements' on their contracts because that gets them off the hook. Their website is a scam. No supplies, no signed contracts, no itemization on boxes marked with items. If they say they can't move something expect your property to be abandoned or destroyed. It doesn’t matter what you record or document or photograph the destruction.

      Everything is deemed after the fact: in other words too little too late. Don't expect Sirva to acknowledge your claim or the truth. Whatever is gone forever stays gone. They represent Allied. Sirva will pass you around like a ping pong ball and defend their McNaughton/Shiveley franchise in west Pennsylvania to the end. You will never be in your jurisdiction, in the right place, at the right time regardless of the carnage perpetrated.

      Now repeat after me: there will be no accountability or retribution. While head honchos are self-adulating themselves out the wazoo with awards, promotions, press, dinners, the stock exchange, and patting themselves on the back, here is what you can count on: in your shock, disgust, dismay, and trauma that begins to slowly sink in with each possession or the lack thereof they will have crowbarred, razored, broken, crushed, stolen, warehoused, and destroyed at whim and left a trail of carnage unimaginable for you to embrace at your destination in a blur of hell. And all because you, dear client. should have known better. I

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      2 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 21, 2019

      Moved from Bridgeton, New Jersey to Claymont, Delaware November, 2018 through Bayshore Allied of Delaware. A “Bob” from Allied gave us an estimate of $14,000 for the move. Once the move started, we heard nothing but cursing and complaints from the mover’s team leader, “Shane” (i.e. “Bob doesn’t know what the “F-Bomb” he is doing and this move should have cost $10,000 more).

      After the horrendous move, with a multitude of damaged irreplaceable and costly items, missing money, expensive men’s colognes, and a prescribed CDS medication we then found that a “team leader” gets paid per job whether it takes a day or weeks and he pays his crew. This is why we experienced a very shoddy, rushed job (i.e. using a “cardboard ramp” sliding boxes and bins down Bilco steps onto a concrete floor). This with the “team leader” prompting the crew to “hurry up.” The “independent” appraiser came 08/20/2019 since our estimate of damages was over $10,000 and I await to hear what Allied has to say which may prompt our call to another appraiser and legal support. BTW, I was also informed by Allied that there is a $500.00 deductible even though they did the damages.

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      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 18, 2019

      I had a bad experience with Allied moving and storage. It took almost a month to get my furnishings delivered to another state. Very unprofessional behavior. No communication, misinformation and in competence. My goods were delivered in the pouring rain in an open truck covered with a tarp. They will cover damages and for the delay but no compensation for frustration of a botched delivery. Wet wool rugs that had to dry out for a couple days before I could set up the furniture. Filthy carpet from the dripping wet movers. Soaking wet clothing and art paper. We don't have much choice in Eastern Upper Peninsula of Michigan for so called professional delivery but if you are moving out of state consider a different company downstate or do it yourself with a rented truck. It cost me thousands of dollars. Very bitter.

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      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 17, 2019

      We have moved 17 times since 1964. I think I’m pretty good at it. But this last time was unique. If you are looking for a company that sends a rep to sell you the job and insurance and to estimate your moving costs, who then disappears and lets others tell you the insurance you bought is not what you bought, try Allied Van Lines and their franchised agent, Clemmer Moving and Storage, Inc. out of Telford, PA. This same rep will estimate the weight of your truckload and base the price on that, and tell you that if it’s less upon delivery, you’ll pay less, but never more than the estimate; it sounds good.

      But if after you have reduced your belongings and filled an ENTIRE DUMPSTER’s with unnecessary and outdated items, taken all your old documents to a shredding service, because there is way too much for your home shredder; donated 5 large trash bags of clothing and hired a truck just to get saleable items to thrift shops and auctions, and made frantic, last minute calls to neighbors, relatives and friends who were buying or taking furniture and art that had not sold, your weight load is identical to the original estimate, you must have hired Clemmer Moving and Storage. They miraculously produced a weigh bill saying your scaled down belongings weighed on the day they were delivered, exactly the same as the rep’s estimate. (No reduction in price for it weighing less, but just as promised – no more.)

      If you’d like to be enlightened by opinions the driver expresses about your goods, ask for ours…Ben. He told us frequently we had an awful lot of books and pictures. He pointed out we had too much when he ran out of his ‘extra’ boxes. (Luckily he had no trouble using ours, along with our tape.) He also reminded us what a fabulous job he and his crew were doing considering the difficulties our condo presented in getting all our many items from our door to their “inconveniently” parked truck. It’s true.

      They had no trouble whisking away things we specifically told them we needed to take in our car. As my husband and I collected ourselves after the Clemmer crew of Allied Van Lines pulled away, those ‘excluded’ items were gone, not to be seen again for months. During that day, we passed from room to room trying to throw away items that were not only heavy, but not really needed in our new location. Miraculously, they showed up anyway upon delivery.

      Our driver carefully assessed everything his workers took out to the truck and recorded his expert opinion of its condition, in code, on the “descriptive” inventory list. He informed us how small a percentage of his customers actually cared about the numbered stickers movers put on the furniture and boxes and their relation to the numbers on the “descriptive” list. When any of the stickers fell off the furniture and boxes, before they were out the door, he tried to calm us with the informed advice that it was really nothing to worry about. If you want a company that soothes your silly concerns, call Clemmer.

      When the packing and loading by Clemmer Moving and Storage workers ran late because of our long condo hallway and the walk to his truck from the elevator, Ben urged us to hurry and sign his forms without troubling our eyes by reading them and assured us that he and his expertise would probably be bringing our things from storage in a few months and delivering them safe and sound. Not to worry.

      And he was right! In a few months he was the one to deliver our things. The first of many surprises was the appearance of a very large leather cushion with a fabric back. It showed up in the same trip from the freight elevator and trip down another long hall (which the dispatcher [again] did not tell our beleaguered driver about) with two yellow table legs. They were thick and shaped in the Early American tradition. Our things are modern. I told him I had never seen them before, but the driver assured me they were mine, and that I should think about it and try to remember them. He was probably just helping us to recall our own items, but he finally gave in to our entreaties to take them away.

      That day, just before all Clemmer’s men left we realized we were missing a floor lamp and our cocktail table that matched our end table. Ben wondered if we were sure. But he did reassure me that I could claim insurance on anything we could prove missing or damaged. One example: We had two floor lamps in our living room. They were both plugged into an outlet, operated from a wall switch. For 11 years, they sat untouched. They were out of reach of a vacuum cleaner and no one even had to lay a finger on them to light them. And yet they were marked, in code, as being “marred, contents and condition, unknown.” In fact, all 7 of our floor lamps were identically described. Such detailed care is hard to find these days.

      Of the 6 that got delivered, 4 were leaning quite noticeably to the side or bent in the middle and a fifth one had an irretrievably broken bulb receptacle and shade. I got very good at reading the condition codes when looking carefully at the inventory sheets during our insurance claim process. But the Clemmer driver did not want to bother us with looking at codes during our stressful days of moving out and moving in. In fact, he tried to save us from trying to record the inventory numbers (if they were still affixed) from the boxes and furniture as they were carried in, because it was just “a useless waste of time. No one else does it.”

      Condition codes make it difficult to prove damage when you make an insurance claim for your carefully cared for belongings if you sign the inventory sheets (saying you verify those condition codes) before the Allied Van Lines movers leave you for good. Just wait until you read how many of your things were st-stained, so-soiled or m-marred when you take the time to decode and apply those conditions to your tables and cabinets and even your mattresses. Ben told us they were late getting back to their base and urged us to sign quickly while regaling us with stories of his upcoming vacation and introducing the guy who unloaded the truck while others carried items in. After all, he was the Ben’s son and he came up just to meet you (before you handed out tips). They might as well have said, “Don’t think, just sign while we distract you.”

      Back at the home office of Clemmer Moving and Storage weeks later, they were MORTIFIED that their employees were so unprofessional. To be helpful and “up to their usual highest standards,” they advised us to make our insurance claim as soon as possible. Did they mean well and want to help us get a settlement check quickly? No. We learned claiming too early can actually reduce your claim. Find out how long you have to assess your loss and/or full damage.

      What we learned: 1) When asked to sign, write clearly on the inventory sheet that you have not yet checked the presence and condition of listed belongings and your signature is conditional. 2) Don’t make any claim in haste. 3) Unpack and inspect everything before making a claim. 4) Make lists. List what is damaged. List what is missing. Try to match everything to the number on the inventory sheet! This is mandatory information you will be asked for…the numbers on the sheet relating to your belongings! 5) Give yourself time to remember everything you had! The sculpture you got from the artist is not the first thing you look for in the early weeks of getting your new home in order. But then it’s missing. How about the heating pad and blood pressure cuff not often used from the back of your closet?

      6) Get today’s replacement costs BEFORE you price your damaged or lost items in your claim. What you paid 10 or 15 years ago is not going to buy them today. 7) DO NOT clean or fix anything before the insurance adjuster comes to see them. Replace them or use them in their delivered condition, if you can, and wait for the insurance company to send their adjuster. If you can’t show the adjuster their condition when they arrived, you HAVE NO CLAIM. 8) Read reviews online!!!

      Just as the people who owned the 2 yellow table legs and leather cushion must still wonder where they are, so are we wondering how we can have the glass from our coffee table and no table. Who has our sculpture? Why are our upholstered dining room chairs so filthy? Why did our mattress topper and mattress cover arrive torn, smeared with something black and still on the mattress, none of which were packaged? Where are the casters from our bed?

      True to their promise, and against all odds, the crew from Clemmer/Allied actually did unload and deliver all 8000 of our pounds (which impressed upon us many times) in one day. We do believe the building manager who told us she saw our unwrapped floor lamps being thrown from one worker to the other as they rushed to unload the truck. (Bent poles? Scratched bases?)

      After all, our things were moved from our condo to a storage facility. Then they were taken two months later from the storage facility and delivered to our new apartment in another state. Can you blame Allied Van Lines agent Clemmer Moving and Storage from Telford, PA for losing and damaging so many items that are taking us weeks and weeks and weeks to claim for, replace and have cleaned? Yes. So… If you enjoy shopping for endless hours online and more in stores, waiting days for deliveries, filling out pages of insurance forms and “chipping in” to buy items you used to own, call Clemmer. It’s an experience.

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      3 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 12, 2019

      My grandson and his grandmother hired Allied to move them from the Midwest to the East Coast. They picked up the entire household on 7/29/19 and were originally quoted an arrival date of their household belongings for 8/2/19 the same date as the closing date of their new house. When an update on the progress was requested they were told... "Allied could not give an arrival date as a driver had not been hired yet"!!!! What type of moving company takes on a moving job, gives an arrival date and takes your money without having a driver to drive the moving truck!!!! Last week they were told the truck would be there today 8/12/19.. It did not arrive and now they will not say where the truck is or when it is expected to arrive. 15 days have passed and still no delivery. They are in their new home with air mattresses and folding chairs!!!! I would never recommend Allied moving company for anything!!!!

      4 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: Aug. 10, 2019

      I must say that this has been a terrible experience from beginning to end. Movers were slow, lazy, and worst of all damaged many items. After filing a claim got back pennies for multiple damaged items. They showed no remorse or willingness to help get this resolved. Gave 1 star because I could give a zero. DON'T USE ALLIED.

      2 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: July 22, 2019

      This sketchy company has a smooth sales pitch, but do not be deceived. This company is only a dispatch company, so you have no idea who handles your belongings. Because of this, they claim ignorance to any damage to your belongings. Avoid this scummy company.

      3 people found this review helpful
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      Allied Van Lines Company Information

      Company Name:
      Allied Van Lines
      Website:
      www.allied.com
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