Safe Ship Moving Services Reviews

He mentioned to me that if he could be of service in any way to reach out. Because Adel made me feel heard about my concerns and because he took the time to actually have a real conversation with me, I was able to trust him and confidently rely on him to help me navigate the extremely stressful situations the actual movers were putting me in. All I had to do was text him and he was on the phone with me or whomever was needed. He was an amazing liaison. After all the stress and chaos was reconciled, Adel again reached out to me the following day to check on me and to make sure all was well. Give Adel a raise. He deserves it!!

The final amount was LESS than the original $ given which made us very happy. The movers they hired could not have been better. They wrapped everything and loaded it as if every piece was their own antique (we had no antiques), they were on time, and very polite. I highly recommend Safe Ship to everyone! We originally planned to hire someone to load our own rented truck and then unload at the new residence 800 miles away but Safe Ship was $800 less on their original estimate, plus more on the final amount.

First, the delivery was unreliable from start to finish. On Monday, the company told me they would deliver on Wednesday morning between 10 and 12. I took Wednesday, September 30th, off work for that window. By noon, nobody had shown up. At 2 PM they called and said the driver would come at night, around 9 PM. I told them that was too late, but I agreed because I had no other choice. After that, nobody contacted me again. When they didn't show up that night, I called them, and finally, around 11 PM, someone picked up the phone and told me they couldn't come and would come tomorrow instead. I told them I couldn't take a second day off work. They gave me a new delivery window of 9 AM to 12, along with two options.

Option one: the truck would wait until I got back from work, since I told them I could be there around 5 or 6 PM, and that waiting would cost me somewhere between $700 and $1,000. Option two: they would take my shipment to storage and give me another delivery date, somewhere between 15 days and a month later, and charge me for delivery and storage, which would cost around $2,500 in total, much more than waiting. Because of those two options, I had no real choice and took a second day off work to avoid the fee. They put my job at risk because they are very unreliable. On that second day, October 1st, the movers again did not show up. At 4 PM someone from the company called and said they were coming around 6. They finally showed up around 9 PM, very late at night.

Second, the crew was unprofessional. They were smoking while carrying my things in — shocking, especially for movers, since fabric and furniture absorb odor and people can have allergic reactions to it. They also damaged a wall in my apartment while bringing items inside, leaving a cracked dent in the drywall just above the baseboard. I have photos of it.

Third, the payment standoff at my door. The truck that pulled up wasn't Safe Ship's. It belonged to a completely different company. The driver didn't speak English, and he wore no uniform or company shirt, so for all I knew he could have been anyone. He wanted the full amount before he would open anything. In his words: "I'm going to deliver the boxes. You have to pay me first. Then I will open the truck and give your boxes." He wouldn't let me see, count or inspect a single box. I asked if I could at least count them first and pay once the work was finished. He just said no, no, no, it's not going to work like that. Then the payment itself turned into a mess. Dispatch had given me one Venmo and told me to pay the company. The driver gave me his own phone number for Venmo and said no, don't pay the company, pay the full amount to me.

I called Safe Ship customer service, and they told me I could pay either them or the driver. I had two different people telling me to send the full amount to two different places, and I honestly didn't know who I was supposed to pay. So there I was at night, stuck between a stranger holding all my belongings and a company that also wanted my money. It was extremely stressful. Fourth, the condition of the shipment. As Madelene has already explained to the company in writing, every box was either partially soaked or wet. Many of the belongings inside were damaged and some were ruined completely. We have photos of all of it:

- Two plastic storage bins with their sides and lids cracked and split open

On top of that, items from the shipment are still missing. Don't. Protect yourself and don't work with them. These are scammers. These are unprofessional. They hurt and they charge you a lot.

Keyvan

Original Review: Oct. 8, 2026

They will lie to you and make promises and guarantees they do not keep. Do not buy into their military owned company and run as fast as you can to a accredited mover. Dustin ** and Noah lie through their teeth.

Original Review: Oct. 7, 2026

Worst experience with long distance move! Pricing model was dishonest and the 3rd party shipping company they used for my move was terrible. Rigos Delivery out of California. Initial price was $10K and final price was $19K. I hope someone will read this review and not use this company. I had a small claim for 4 items and they rejected 3 of the items. Only paid me $50 in damages for a $175, 6 foot step ladder! Very sad! Please do not use this company. Don't let the fact that they are veteran owned fool you! They did nothing to help this Viet Nam Veteran!

I am 6 months pregnant and my husband had a recent back injury, so we were not please at all. On top of that, there were boxes they 'forgot' to deliver, so they returned them to the original house, meaning we had to rent a truck once again to go and retrieve heavy boxes that they packed up. I disputed this with my credit card company because I truly feel scammed. DO NOT USE THESE MOVERS!!!!

The issue is that I was given a take-off-of-work window of 12p-4p arrival. I got a call saying that the movers would instead be there at 6p. Sure. The issue is that they sent the moveR -- yes, one. single. mover -- who showed up at 7:30p. They sent one man to move all of my things. When I saw my things on the truck, I was a bit horrified. Things had been repacked, smashed, damaged, scraped, and chipped. I called them only to be put on hold for 15 minutes and told to call back the next day because they couldn't reach anyone. It's 8:43p, and I still have lots of things to get off the truck. With the one mover. One. They sent one mover to move my things. ONE. The photo is an example of how they packed boxes under my desk, shrink-wrapped it, and bent the desk.

I told her I was not paying $31K for them to move me and after arguing with her and her telling me to quit talking over her, which was the only way I could try to get her to listen to me, and telling me to not be rude which I wasn't, I was trying to get her to listen to me and to ask questions which she didn't want to answer. I knew there would be an additional cost to move the boxes I had, but not basically $20K more.

I told her to just move what was on the original inventory & she said she couldn't as it was wrong. It was not wrong & I told her to just take off all of the boxes, and I would have someone else move the boxes. They charged $5,000 and Safeship ended up charging me over $16K. How can another company charge me $5K, and Safeship wanted $20K to move boxes.

Then they used The Rapid Van Lines Moving Co and they delivered the furniture before I even got to Missouri on the day of the closing on my house. People had to scramble to accommodate the drivers to get the furniture unloaded. The moving company sent two & then another guy showed up to help unload, and all of them got into arguments and the three guys left. Drivers & Moving company were VERY unprofessional. The entire process with Safeship was unprofessional & I would NEVER recommend them! I had to wait for someone to come and put my furniture together, and that was a disaster as well. Two of the guys who left after arguing with the moving company drivers came back & didn't realize they were supposed to put the furniture together, and they just left. Then they started texting me, wanting me to give them $600.00.

I told them no, that the reassembly had already been paid for. Then they wanted me to give them gas money! Told them no. They 3 other guys were sent out to reassemble the furniture, and all the one guy did was complain that they better get paid. This moving experience was in the top three worst experiences of my life. I have worked in customer service for 40 years, and the Melissa person I talked with at Safeship does not know the meaning of customer service. Veteran-owned company - to me, it was just a ruse to get people to trust them.

My wife spent considerable time explaining what had happened: the repeated inventory confirmations, the misleading representations about included services, the dramatic price increases just days before and on moving day, and the impossible position our family was placed in when our house was closing the following day. Rather than responding with empathy or demonstrating any meaningful accountability, the representative became dismissive and confrontational. At one point, he actually told my wife: **"You've been talking for 21 minutes. Now it's MY turn to talk."**

Imagine being a customer whose moving expenses more than doubled, who experienced damaged property and significant additional expenses, and who is simply trying to explain what happened to the company responsible for arranging the move—only to be spoken to like that. The representative eventually said he would review the recorded calls, speak with BLVD Moving, and get back to us. We appreciated that he was at least willing to investigate and hoped he would return with some acknowledgment of SafeShip's role in what happened. Instead, when he followed up, his response largely consisted of **blaming BLVD Moving and defending SafeShip's conduct**. He also indicated that he no longer wanted to deal with my wife.

What was especially frustrating was his apparent unwillingness to acknowledge the fundamental issue: **SafeShip was the company that sold us the move, repeatedly confirmed our inventory, represented services as included, collected our deposit, and then increased our estimate from approximately $7,500 to $12,098 just three days before moving.** BLVD may bear responsibility for its own conduct on moving day, but that does not absolve SafeShip of responsibility for its sales practices, estimates, representations, and customer service. **You cannot enthusiastically pursue a customer's business, take their deposit, arrange the move, and then point the finger at your contracted carrier when everything goes wrong.**

We weren't expecting miracles. We were expecting someone to listen, acknowledge the seriousness of our experience, and demonstrate a genuine willingness to make things right. Instead, we encountered defensiveness, dismissiveness, and what felt like a concerted effort to avoid responsibility. Perhaps the most disappointing part is that **SafeShip had a genuine opportunity to change our impression of the company**. A sincere acknowledgment of what happened and a good-faith attempt at resolution could have gone a long way. Instead, their response made an already terrible experience even worse.

**My advice to prospective customers is to pay close attention not only to what SafeShip promises before receiving your deposit, but also to how they respond when something goes wrong.** In our experience, the attentiveness and reassurance we received before signing were nowhere to be found when we needed accountability afterward. **More than doubling our original moving estimate was bad enough. Being treated dismissively when we attempted to resolve the situation was the final insult.** I remain deeply disappointed in SafeShip Moving Services and would strongly caution others against trusting this company with their move.

Original Review: Our $7,500 “all-inclusive” move became more than $15,000 by moving day. Our experience with SafeShip felt like a bait-and-switch. Before receiving our deposit, they repeatedly called us, pressuring us to “lock in” our ~$7,500 quote. We were told this would essentially be an all-inclusive move, including wrapping/protecting furniture. Once we paid the deposit, the company that repeatedly called us became much harder to reach. SafeShip called us multiple times to confirm our inventory. Yet three days before moving, they increased our estimate to $12,098. We had more boxes than anticipated, so we reluctantly accepted the increase. Then their contracted carrier, BLVD Moving, arrived and said the inventory was wrong again and that services we understood were included would cost extra. Our price became $15,000+—over DOUBLE the original quote.

Our house was closing the next day. The movers were there, our deposit was paid, and finding another mover was essentially impossible. SafeShip told us if we didn't accept the new price, the movers could leave and we would lose our deposit. We felt trapped. $7,500 → $12,098 → $15,000+ The move created additional problems. BLVD initially refused reinstallation/reassembly written into our contract until we showed them the agreement and escalated it. Multiple belongings, including TVs and personal items, were damaged, totaling $1,000+.

During pickup, a water line was damaged. The movers denied causing it. An emergency plumber cost us $700+ and said the damage could not have existed previously without significant leaking. My primary complaint remains SafeShip. What we were sold and what we experienced were dramatically different. By the time the true cost became apparent, our house was closing the next day and we had virtually no ability to walk away. Had SafeShip told us upfront that our ~$7,500 “all-inclusive” move could become $15,000+ on moving day, we never would have hired them.

Unfortunately, in the small print somewhere deep in the contract it gives a get out of jail free card of allowing them to blow past that window to the tune of 10 full days from pick-up before they were in breach. For us, it was 12 days of living in a hotel with no idea when our stuff would arrive plus 2 more back at home. We would be told it would be 2-3 more days but no set delivery. Each time, the goal post would be moved. We spent over $2000 in just hotel fees. We were told they would reimburse us $30 per day (which of course they didn’t). We gave up on day 13 and drove 400 miles back home with an agreement we would be given 24 hour notice of delivery. We were home one night, contacted at 4pm the next day and told to be there at 9am the next day for delivery. So much for 24 hour notice. We negotiated for a 3pm delivery. They showed at 6pm with only the driver. It was raining and we had to help the driver unload the truck.

When I complained to the moving company about only sending 1 employee, he said it was our fault for moving to a small town! Lastly, when the driver opened the gate of the truck, our boxes were crushed under belongings of another delivery on the truck. Of the 13 boxes we had, 10 of them had breakage. I lost 80% of my glassware in total, vintage MCM chair broken, MCM dish sets destroyed, furniture still unassembled in boxes were crushed. The driver didn’t speak English but through an English conversion app he said it was normal because boxes move during driving. I’ve had so many moves and this is not true. The actual shipper is United Prime Van Lines dba: United Prime Movers. They point fingers at Safe Ship and vice versa.

We have filed a complaint with FMCSA, Safe Ship and will also file with the Attorneys General in each state, however, we won’t ever see a dime. Not the $800 overpayment for cubic square footage, damage to our belongings, or costs for hotel fees. This was a nightmare and I feel foolish for not doing more homework. The initial call was very high pressure and promises of the moon. I should’ve known better and read Reddit reviews. I certainly hope you read this and heed my warning. Stay away from brokers and especially this one. Pay the extra up front for a direct mover. It will save you tears, heartache, stress and money in the end.

Original Review: Sept. 30, 2026

First of all, packer brought his puppy to my parents' house, which was cute, but they're moving and can't have any accidents on clean carpet. Next, the price kept going up and up! At the end of the day, they charged my elderly parents $15K to pack and move their 2 bedroom house from Sun City, AZ to Aurora, CO. I called other places and was quoted about half of that. Safe Ship - How do you and your employees sleep at night knowing you're taking elderly people's retirement? I wouldn't recommend this company to my worst enemy.

Original Review: Sept. 30, 2026

I know Safe Ship is just the broker and they hire third party movers, but the movers they choose are HORRIBLE! I knew there was some sort of catch with them being so reasonably priced. Just go directly to a moving company or move yourself, that way you know what you're getting yourself into. Not only do they outsource awful moving companies, mostly everyone I talked to at Safe Ship after signing the contract were rude and lied to me and my husband. Everyone except the customer service rep, Alexis, she was an angel!!

Joseph was who called us to do our final inventory walkthrough and he gave me a courtesy call a couple days before he was going to call us. I was in the middle of a work shift so I tried calling him back the next day to confirm the information he told me. His answers were short and rude and when I asked if this was a good time, he said "no it's not, what do you want?" followed by a lot of sighs and more short/rude answers.

We had our items picked up on August 28th with a first available delivery date of September 2nd and a promised 10 business day window to receive our items. We did not receive our items until September 28th. A WHOLE MONTH of sleeping on an air mattress and not having any cookware or over half our clothes. Within that month, my husband and I would call for any sort of update and we would be told (specifically by customer service rep Josh) that he will give us a call back in a few minutes with an answer... Days would go by and we would call again and get the same thing, and never an answer of when we would get our items delivered. Not until THE DAY OF delivery did we actually get an answer, and that was probably because they were tired of me calling in.

September 20th, I received an update saying that the delivery truck broke down and they are waiting for a part and that we should expect our stuff no later than the following weekend/Tuesday. That was our first update/call about our delivery status. Then they called me at 8:30pm September 22nd asking if we will be available for our new "requested" delivery date of October 4th. Where October 4th came from, literally no one knows or could tell me. That's when Alexis comes in and actually helps me figure out where my items are and when I should expect them. I'm grateful to have gotten her when I called in the next day because she is the only person at the company that is actually helpful!

Mirit Great American was the moving company they put us with and they were truly awful! They never answered their phones, did not know when our boxes would be loaded on the FL truck, and then didn't even know our delivery was in transit. When we finally received our items, most of our boxes were destroyers and looked like elephants sat on them (including my one box clearly labeled 'fragile'), a leg on our new bed frame was broken and barely hanging on, and they TORE the legs off of my standing desk which resulted in the bar you crank to rise and lower the desktop to be bent and broken. So if you want save a buck and be met with rude, lying, unhelpful agents any time you call or continue to be forced to sleep on an air mattress due to the trash moving companies they use, this company is for you! If not, then spend the extra money and go through a vetted moving company or just do it yourself.

If I had cancelled altogether, I would have lost my $8k deposit so what choice did I have? Lose the $8k or pay an additional $4k? Total rip-off and I strongly recommend you go directly to the shipping company and avoid Safe Ship Moving Services altogether. On a more positive note, the actual movers who were contracted did a great job!