Safe Ship Moving

I called the number on their website and spoke to one of their reps. The rep explained to me all they have to offer and that the company even offers free 30 day storage. After I finished the booking process with Safe Ship, I booked my flight to Arizona. I haven't found a place to rent yet. I am feeling better so I decided to treat myself until I find a place to live so I rented a hotel room in downtown Tucson that I will be staying in until I found a home. I had the moving company {dont remember their name} place my belongings in a storage facility. I inspected all of my furniture and precious items. One dresser was chipped, but that was the only damage any of my 8 furniture items incurred. Considering how I moved 700 miles away, I still say they did an amazing job moving my stuff. Kudos to them.

Once they mentioned how they can have a moving company pack all of my items, I couldn't hesitate. I went for their full pack and ship package. After we discussed pricing, I booked with them. A week before my move they called me to double check the stuff that I own. Then they told me about the moving company they assigned to me. They gave me a 2 day pickup window.

The moving company (atlas van lines) came on the second day. which is good because I was exhausted the first pickup day from packing all of my aunt's trinkets and glasswares. The moving team came and packed my 2 bedroom home in a hour and a half. I barely had time to take a nap, but I definitely napped on the floor and used my jacket as a pilow after they left. 4 days later they dropped my stuff off at my new place. Edgar and Horatio were very friendly.

So I started throwing my stuff at the dumpster behind McDonald's, I got caught doing that after the 3rd time. So I was really confused about what to do with all this crap that I horded. I did some research to try and find people who would come and dispose of my stuff. I found a company that would park a dumpster outside my house but that costs thousands and my hoa wouldn't allow it. So the only option my hoa would allow is for me to find a professional moving service to transport my goods.

So I went to reviewmovers.com and I gave them my information. 2 days later I was contacted by a shipping company called Safe Ship Moving. I told them my issues how I am being forced to move and how I don't want to do any of the work myself. So the first representative that I spoke to, Zach, explained to me that they can find a local moving company to come to my house and wrap and pack all of my possessions. I told them how I wanted to move to another state, and they said they could still help me. Which I was ecstatic to hear, until I heard the costs but considering how lazy I am and the fact that I can actually afford the service. I did not hesitate and I booked with Safe Ship.

When I agreed I was transferred to another rep that told me I had to do a quality assurance call so they could try to figure out how much cubic feet I would need to ensure that all of my items would fit on a moving truck. After that call was finished I was transferred to another person where I would secure payment to they and sign the contract. About 4 days before my move I received a call from Safe Ship about the moving team that would be assisting me (ABC Moving). The crew from abc moving was very helpful. Edgar, and Francois were so nice and they took extra care of my items and packed my items quickly. By watching them you could tell that they had a great amount of experience in their line of work.

When Edgar and Francois arrived at my new place, they asked for the second portion of payment as stated in the contract that I originally signed with Safe Ship. Initially I was very hesitant about booking with Safe Ship because of the reviews that I noticed and I did read about 9 of them. But When I looked at the reviews of other moving companies and I noticed that they had the same amount of bad reviews or considerably more. As the saying goes sometimes "** happens" and luckily that didn't happen to me. Everything went pretty well.

So after contacting this company they explained to me what they had to offer. After I secured the services that I wanted. I talked to another person and we spent over an hour talking about every single item I wanted to bring with me, it was kind of a drag. But they definitely took the time to make sure everything went smoothly. I thought their payment process was odd but it makes sense now. You pay safe ship a fee upfront and then you pay the second payment when the movers arrive at your house. So the moving company they found for me came to my house on the day we agreed upon, they showed up 1.5 hours after they said they would. They packed up my ranch in less than 4 hours and they went on their way.

3 Days later, the moving company showed up with their truck and my belongings. A few boxes suffered some damage on the outside but nothing was broken on the inside. Overall my experience with the original company Safe Ship was very good. And the moving company they provided for me, Western van lines, was helpful as well.

This move is for a 3 bedroom home, and I chose the full pack service, and the main reason I chose this because my kids wouldn't be able to efficiently pack a box let alone to able to properly wrap items, and I don't want them anywhere a knife. So I decided to contact safe ship moving to find us moving company to fit my family's needs. Safe Ships communication throughout our move was perfect. Their customer service department gave me tips to make moving into my new life easier and they were always available to answer my questions. The moving company found for us came to our house and disassembled all of our belongings. They disassembled our bed frame, tv stand, kitchen tables, and our chairs. They bubble wrapped all of our furniture, and valuables. After they packed my stuff up, they were on their way. 6 days later all of my stuff arrived to my new property and best of all Nothing was damaged in transit.

- The company ONLY hires third party movers and sets pick-up date. The agent you speak to is getting paid COMMISSION who reels in the broker’s fee and gets you to sign contract. Moving truck charge is loosely based on a few questions about items to guess the truck space needed (computer program that generates the quote.)

- ANYTHING needed after this is not and will not be provided by them. You now must handle the rest of the move with the third-party movers if you can contact them. If you need status on your items, this company does not provide it. You will have to attempt to contact the third-party movers.

- UPCHARGE IF your items exceed the quoted space AND/OR if the movers cannot or will not arrange the items in an efficient way within quoted space. (I could see more square footage available in the truck that I paid for, but the movers couldn’t figure out how to arrange items to fill the space and had to use more space and charge me more. I’m sure that was convenient for them. I cannot handle the items myself or I would have tried to rearrange. I had to let them over charge me and drive off – I must move today.)

- The estimated delivery date of your items is meaningless. They will give you a date but movers legally have 30 days to deliver and will use the entire month with no apparent reasoning. My items were to arrive within 3-10 days max and was delivered in 3-4 weeks.

- Once delivered you must look through all items to sign off that all items were delivered – even though they have an inventory list they can use to do it. Once they leave they will do nothing to accommodate any missing or damaged items.

They say they are licensed and insured – this means nothing. Moving brokers are a SCAM. I will warn everyone who moves about them. They use every excuse or reference the fine print but there is no excuse for the experience I had with this company especially with an out-of-state move that is already stressful. I was in a personal crisis for my safety and needed to move asap otherwise I would have spent more time researching. Save yourself money, time, and frustration! Hire local help, get a U-Haul, do it yourself, this company is not and should not be an option! Good luck fellow movers.

At this point there was no way to find another honest and reliable company (obviously Safe Ship does not fall into that category) and I had already deposited $1,400 upfront to secure them. I couldn't get a U-haul because even if I could find one the refund from Safe Ship (if they would have given me one) wouldn't credit back in time to my account for me to secure a U-haul. I called multiple people there and they did "discount" me $400 "making my total increase only $800." I cannot stress enough how much money and tears this company had caused me and not one person there cared. Please please please never ever use this company for anything.