Safe Ship Moving Services Reviews

What I found out the night of the 29th, was that they could not find a carrier to complete my move. How ridiculous. I booked in APRIL for a move in JUNE. They couldn’t find a carrier to move my items and cancelled on me THE NIGHT BEFORE my apartment move out date. They refuse to reimburse me for the last minute movers I had to book solely due to their negligence and cancellation of a cross country move. Avoid wasting your money with them. Horrible company all around.

Original Review: Aug. 9, 2026

I was excited to relocate to be with my service member. We were in a perfect sweet spot and I began making phone calls to get quotes. I had a great experience with the representatives on the phone and felt like everything was up to code. My service member ended up getting injured and it resulted in us having to push the move back. No big deal, I opted for the full “white glove” service and was told I could make a free date changes and cancellations should life happen. I was optimistic that pushing the date was be sufficient.

Fast forward to this week, my service member’s injury didn’t improve and now he will be relocating closer to me, resulting in the move no longer needing to be required. Given how the move isn’t scheduled till January and I provide valid reasons, I didn’t anticipate for them to go against the “if life happens, we can cancel” pitch given to me. The phone rep begins to tell me that because I signed a Bill of Lading that I am not eligible for a refund of my $2431.03 deposit (50% of my estimate that I signed) that I made in good faith.

This is beyond anything I’ve experienced in government work because I have yet to see a Bill of Lading containing any proper information, a representative never came to my house to do a pre inspection and no services have been rendered. All interactions were purely on the phone and I was told many times that prices were subject to change once a pre inspection was conducted.. that means the Bill of Lading was never generated, their version isn’t a true CFR approved Bill of Lading, only an estimate. I never even received the name of the moving company who would be packing my household items. Their solution? Giving the credit to my family or putting this move on hold!!

I’m prior military, actively supporting our troops in the Logistics field (surface and air) and my partner is a naval officer. I have never seen someone grossly misquote the CFR to personally fit their agenda. They are not “military friendly” and mislead their customers. You have 72 hours prior to pick up/ when the Bill of Lading is provided to be able to dispute and cancel. Please look elsewhere and do not make the same mistake I did with trusting the military friendly label. I will be sharing the word within the community.

Original Review: Aug. 5, 2026

This is the worst company I have ever worked with. There is no consistent person to speak to in the phone. Promises made by carrier differ from delivery promises made by the people who book your move. I drove across 5 states to be at the destination at the delivery time promised and I received zero communication after the truck left my house. When I called they said it will no longer arrive the day the carrier said the delivery would come, but instead two days later. With two young children and a house with nothing to sleep on. This is after we paid 2/3 of the payment!!! Shame on you Safe ship. How you treat your customers will come back to you tenfold.

2. They were friendly.

6. The company touts being veteran friendly, and claims there was a discount for veterans but we never saw it. Personnel did not have any veterans that we met.

Overall we would never use this company again and we definitely do not recommend them.

Original Review: Aug. 4, 2026

Our move was an in-state move of approximately 250 miles, and our experience with Safe Ship Moving Services was extremely disappointing from start to finish. Before signing the contract, we were upfront about the size of our move. We completed a virtual walkthrough of our home, explained that we had a large collection of china, numerous antique furniture pieces, and even shared that when we moved into this home 20 years ago, it required a full 18-wheel trailer. I told the salesperson the estimate seemed too low, but he assured me he had extensive experience and was confident in his assessment. He also told us there would be a quality assurance walkthrough a few days before the move.

About a week before our scheduled move, we had received no communication from anyone. Concerned, we contacted Safe Ship ourselves to arrange the promised quality assurance walkthrough. During that call, we were told the salesperson had significantly underestimated the move. Our quoted price suddenly jumped from $11,000 to $27,000.

After losing confidence in the company, we attempted to cancel the contract. We were informed that we would forfeit our $4,500 deposit if we did. With so much money already committed, we felt we had no practical choice but to negotiate. Eventually, we agreed on a price of $20,000, even though I was very uncomfortable moving forward. The next issue was the packing schedule. Safe Ship planned only one day for packing. I explained that one day would not be enough, but I was assured they would send a “white glove” crew with sufficient labor to complete the job properly.

Two days before our moving window, we still had not heard from anyone to confirm dates. Once again, we had to contact Safe Ship. The representative was dismissive of our concerns, but we finally learned the move had been assigned to American Knights Moving. When we called them, we were told they planned to use two box trucks. We immediately explained that this would not be sufficient, and after considerable back-and-forth, they finally agreed to send a full 18-wheel trailer.

When the crew arrived, they quickly realized the move was much larger than anticipated. They didn’t bring enough packing supplies and had to leave to purchase additional boxes and tape. By the end of the first day, only about 60% of the house had been packed. They assured us they would finish the next morning before the truck arrived.

When the truck did arrive, they were still only about 80% packed. Part of the crew loaded the truck while the rest continued packing. They eventually managed to get everything loaded, but it was clear the move had been rushed from the beginning. Delivery was no better. The unloading crew rushed through the job, stacked boxes carelessly, and left many pieces of furniture disassembled. When we questioned this, we were told the truck had another move scheduled in Houston and they needed to leave immediately.

As we unpacked, we discovered just how carelessly our belongings had been packed. Many fragile items had been thrown into boxes with little or no protective wrapping. Numerous pieces of china, antiques, and furniture were damaged beyond repair and had to be discarded. Our estimated loss was approximately $10,000. What many people don’t realize is that the basic valuation coverage only pays $0.60 per pound, not the replacement value of your belongings. For example, one of our tables, worth approximately $2,100, had its tiled tabletop damaged with tiles busted loose. The compensation offered for that item was only $31.50. In total, for roughly $10,000 in damaged property, our settlement amounted to just $163.70.

This entire experience was stressful, frustrating, and incredibly expensive. From the low-ball estimate and dramatic price increase to poor communication, inadequate preparation, rushed packing, and significant damage to our belongings, we were disappointed every step of the way. I would not recommend Safe Ship Moving Services under any circumstances.

Come to find out the carrier grabbed our stuff (in a 1978 U-Haul) and took it to a storage unit in our hometown. Anthony told me they had re-dispatched the job on July 9th. I urged the new carrier name from him. Now the excuse is that the original carrier has the key to the storage unit and they can't reach them...and that there's a PAST DUE storage bill. We're now at 65 days and our stuff is 2 miles from our prior home.. DO NOT USE SAFE SHIP!!!!

Original Review: Aug. 3, 2026

Don’t walk but run away from this company. This was a life lesson no one should have to experience. Once the price is established, the promisees of great service, customer satisfaction completely diminishes. Phones calls not returned, no follow up, waited 45 minutes to speak with a manger and it went to their voicemail. I’ve relocated 4 times over my working career and never had an experience this bad. My advice go with a national moving company stay away from this interstate broker.

Original Review: Terrible service, most furniture items damaged, boxes torn & crushed, many things missing. Trying to resolve has created constant run-around from one group to another, they do not want to stand up for their terrible service. DO NOT USE THIS COMPANY FOR YOUR MOVE, YOU WILL BE SORRY!!!

Then the day before pick up July 8th I never heard from the company on the exact pick up time so I called around 5pm and the guy on the phone said, "Well it looks like you have a two day pick up window and so if you don’t hear anything tonight it may be July 10 or 11th till pick up." I said no. I told him I need pick up the 9th and was never told one time about a two day window. He said, "I’m sorry it looks like you have the two day window. You didn’t pick the one day window for a extra $150.." I said, "I was never told about that one time. You are the first person to tell me. Even though I talked with three different people from booking to accounting I was never told once." He said, "I’m sorry and will see if I can get a update. I will call you back in ten minutes."

Then I was never contacted but luckily over an hour later I get a update they’re picking it up on the 9th.. Then one of my doors get damaged during the move and when I reported it Safe Ship texted me giving me a number to make a claim with that’s a different company and not them. They don’t handle the problem.. which wasn’t the biggest issue.. My biggest problem was they were supposed to deliver it on July 10th because I had a funeral on July 11th and my first day at my new job July 12th.. so first day goes by I hear nothing and I reach out and the guy said he will get a update and call me back..

Well another person to not call me back with a update on my problem. Which of course I hear nothing the next day either until late in the day they’re delivering it Monday July 12.. even though in the very beginning I told them I need it on the 10 and not one time did the guy tell me it may not be that day not one single time did he say it could be one or two days after that.. He never offered me the deal to make sure it’s the same dates even though I asked twice the dates to make sure the pick up and drop off dates.. The drivers also didn’t speak English which was difficult to go through. All in all from traveling starts to state was already stressful this company made it 5x more stressful and never called me after to see how it went. I’m very unhappy how safe shop treated my move. I’d not recommend this company for any moving services.

Second, their contracted moving company was completely incompetent and clearly sold the contract to the lowest bidder. They showed up at 2pm with only 2 people to pack and load a 2,700 sq ft house. The promised 4 people and a 5-6 hour job. It took 12.5 hours and I had to remain onsite until 2:30am. They did not protect my floors or have an appropriate appliance dolly. They damaged my home in multiple areas, including my hardwood floors and front entry door and did not have proper tools or equipment and dropped my refrigerator out of their truck and lied about it until I confronted them with video evidence. They also couldn’t figured out how to get my appliances out of the house so I had to instruct them on removing doors from the jambs and taking handles off of the refrigerator. This required me to served as a laborer to help complete the tasks.

Upon arrival, multiple things were damaged and a couple things were missing. My new home has widespread damage on the walls. And all my stuff got delivered on one truck despite Safe Ship raising my costs for a second truck. Safe Ship did not properly vet the company and is trying to put all blame on the moving company and say they are not responsible. The company is currently not answering their phone. As a broker, Safe Ship is ultimately responsible for the work they contract out to serve their customers. All they did was take my money to pair me with unqualified movers who damaged my home and goods and lied to cover their tracks. This is completely inexcusable. I went to the BBB and was offered back $1,500 of the $21,000 I paid and was told to sue their contractor if they refuse to pay for my damages.

Original Review: July 29, 2026

Avoid the headache and just pay more for more professional movers. Asking questions such as "what state are my things in?" or "what is my estimated delivery date" gets nothing back but confusion. E-mails and the contract have different information than what they tell you over the phone.

We were contacted 3 days before the furniture pickup date by a “Quality Control” person to make sure everything was ready for the move. He started off by asking about how many wall hangings we were going to ship. When we told him, he asked if any of those wall hangings had glass fronts. We said that many of them did. He stated that those items would require special handling, which would be an extra charge. At no time prior to signing the contract, were we asked about how many glass-fronted wall hangings we had. The QC person then proceeded to ask for the dimensions of our living room sectional.

So, we had to break out a tape measure and give him the exact dimensions. He stated that the sectional was larger than they had anticipated, and there would be an extra charge for that. We had showed the original estimator the sectional, so this wasn’t news. He was very condescending and made it seem like it was our fault that the original estimate was wrong. He stated that we didn’t disclose many items to the original estimator and there would be extra charges. It was three days to the move. There wasn’t time to avoid this trap and use a different company. We were stuck with these guys who used a tactic to increase the cost of the move significantly at the last minute.

Safe Ship doesn’t move your furniture. They contact the actual moving company and negotiate a price. You could do this yourself. After the furniture was picked up, Safe Ship had no involvement in our move. When we ran into a problem with the actual moving company, we contacted Safe Ship to ask them to intervene. They told us there was nothing they could do. It was between us and the moving company. Safe Ship’s web site says “We make moving easy.” Nothing could be further from the truth.

When the furniture was delivered at the distant end, the moving company wouldn’t unpack the boxes they had packed. When we showed them we had paid Safe Ship for the “White Glove Service”, which includes packing and unpacking, the moving company said that Safe Ship didn’t communicate that requirement to them, and they wouldn’t honor the service. They stated again that they don’t unpack. Period. Even though we paid Safe Ship for the “premium” service, we didn’t get it. There are so many problems, we couldn’t include them all in this review.

We don’t know how this Safe Ship gets so many favorable reviews. They didn’t do anything to assist with our move that we couldn’t have easily done ourselves. We paid them thousands of dollars, and were left holding the bag. We wish we would have gone with Atlas Van Lines. Yes, their initial quote was higher, but in the end, it very likely would have been cheaper and less stressful. This has been the worst moving experience in our lives – by far!

They picked everything up on July 6 and promised delivery by July 11. It is now July 27 and our household goods still have not arrived. I have called Safe Ship multiple times and received no delivery estimate. When I finally called All Moving and Relocation directly, I was put on hold for 30 minutes, hung up, called back, and was told the shipment still hadn’t even been scheduled for delivery. The representative said they would “work on getting it delivered ASAP” but gave zero timeline. We are left with no belongings, no clear answers, and growing concern that our household goods may be lost or stolen. I would never recommend either Safe Ship Moving Service or All Moving and Relocation LLC. Do not trust them with your move.