Safe Ship Moving Services Reviews

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Edited by: Jon Bortin

About Safe Ship Moving Services

Safe Ship Moving Services is a licensed interstate moving broker based in South Florida. As a broker, Safe Ship connects customers to registered carriers with the best rates and terms for their specific situations. Because the site offers limited information, customers should call to speak with a Safe Ship Moving representative to get more specific details and a free quote.

Pros
  • Licensed interstate broker
  • Full-service packing available
  • Corporate and military moves
Cons
  • No quick online quotes

Safe Ship Moving Services Reviews

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    How do I know I can trust these reviews about Safe Ship Moving?
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    Page 5 Reviews 435 - 635
    PriceMoversQuote AccuracyStaffRatesTransparency

    Reviewed Feb. 4, 2026

    I can’t express my appreciation for Safe Ship Moving making my transition a pleasant one. No one likes to move, but when you have such a professional team to work with it makes the whole thing so much better truth, and transparent, pricing impeccable, professionalism, and attention to detail. The right choice.

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    Customer ServiceSales & MarketingMoversQuote AccuracyPunctuality & SpeedDamageMaintenancePackingStaffBillingRates

    Reviewed Feb. 3, 2026

    My initial impressions of this company were positive, but every subsequent interaction became more and more disrespectful and unethical. To summarize everything below: this company and their carrier partners are not to be trusted. It is advised not to hire them, but if you do please understand the risks outlined below.

    First red flag: Safe Ship’s representative texts me asking to call and confirm I don’t need to ship any vehicle. I call as requested, and barely got the sentence “I don’t need to ship my car” out before the representative hung up on me. My initial impression of this company were inaccurate. They will be friendly and considerate up to the point that they can make a sale, after which you become a waste of their time.

    Second red flag: Under their process they request a “quality assurance” review a few days prior to pickup to – as they describe – ensure everything is accounted for. Between the initial intake and this review the amount of items I needed to give to the movers went down as I decided to keep more of it with myself. Despite the volume of goods going down, somehow after this review my rate and expected payments went up by about 20%. This was very concerning, but as I could not change my moving schedule and find a last minute replacement company I accepted. Considering what came next this was a terrible mistake.

    Major Third red flag: The most egregious of all was the conduct of their carrier partner. Upon delivery 8 out of 11 pieces of furniture came damaged. Scratched wood, broken cabinet legs, missing parts, shattered glass. Worst of all however was 3 entire boxes never arrived. They simply vanished, as after repeated calls over 2 months to the carrier and Safe Ship they claim they can’t find them anywhere.

    From the outset of this issue the carrier repeated the same recommendation to file a claim, knowing that this claim would compensate me for a fraction of the value of my possessions and absolve them of any negligence or other wrongdoing. So despite being paid in full the job was never completed, my possessions disappeared, and both Safe Ship and the carrier show no concern for the severity of the issue. To my knowledge Safe Ship continues to work with this carrier and is comfortable with such a level of negligence from its business partners.

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    MoversPunctuality & SpeedStaff

    Reviewed Feb. 3, 2026

    Excellent job to Safe Ship Moving for assisting us with everything! Dexter ** took very good care of us regarding our big move. Thank you sincerely. Also the crew was very processional, friendly and quick! We like it!

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    Customer ServiceMoversPackingStaffTimeliness

    Reviewed Feb. 3, 2026

    I was job #** with SafeShip! They arrived on time, worked very hard while they were here and took great care with my furniture as if it was their own. Everything was wrapped well and all areas were cleaned up before they left. The 3 movers were polite and respectful and I will definitely use them again for future jobs. Also loved that Dexter followed up the next day to make sure all went smoothly. He was happy to hear about my flawless experience. Very impressive!

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    MoversPunctuality & SpeedPackingStaff

    Reviewed Feb. 2, 2026

    The team of two guys were very nice and professional. They handled everything with care and were very respectful of our items and property around them that was not part of the move. They worked super quick and efficient. If you did not expect this message from an unknown

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    Customer ServiceMoversStaff

    Reviewed Feb. 1, 2026

    Team was great to work with from start to finish. Dexter from customer service was very helpful. Pick up on time, team was helpful and good with all items. Easy to work with and would recommend to anyone moving.

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    Customer ServicePriceQuote AccuracyStaffRates

    Reviewed Feb. 1, 2026

    Safe Ship handled any issues almost immediately. Communication has been amazing. Worked with me on various issues, to a fair compromise, at a cheap price. It's made my move from CA to VA a lot less stressful. I wasn't in a rush, and it's been handled amazing for ig

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    Customer ServiceContract & TermsTechPriceMoversQuote AccuracyDamageStaffCommunicationHonesty & Transparency

    Reviewed Feb. 1, 2026

    Disorganized, misleading, and expensive. Safe Ship Moving turned a small, simple move into a nightmare. Pickup involved multiple undisclosed subcontractors (different company names on the truck and crew). My shipment was estimated at 350 cf, when it was closer to 9 cf, and one agent even claimed it needed 400 cf after reviewing photos — completely absurd. Delivery missed the 0–7 day window and was rescheduled at least five times, with same-day ETA changes from 2 PM → 5 PM → 7 PM. Each missed delivery cost me real money paying people to be on-site — all documented. Way too many agents, drivers, contracts, and phone calls. No accountability, poor communication, and a lot of stress while dealing with probate matters. I would not use them again.

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    Mickie increased rating by 1 star.
    Customer ServicePriceMoversQuote AccuracyStaffBillingRates
    After a positive interaction with Safe Ship Moving Services, Mickie increased their star rating.

    Reviewed Jan. 31, 2026

    This started as a great experience. Booking was an easy process and the price was reasonable. Pickup was perfect and the driver was very helpful. We did have a hiccup with the delivery time, they were supposed to be 7-12 days but said they would deliver in 4 days. We needed to bump that time to 7 days which they said was easy enough to do, that they had another carrier they could send it on. Day 7 comes and our delivery driver arrived at 6pm.

    Before he would unload, which was a rush situation because we had to be out of the storage facility before 7pm, he asked for payment. All of a sudden our bill was 50% more than it was supposed to be. No one ever said the bill would be different, but what choice do you have but to pay it when you are backed into a corner. I wondered why they were SO pushy about giving them a review at pickup and not one call after delivery. Also, they wouldn’t give me any final copies that I signed, other than the tally sheet.

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    MoversPunctuality & SpeedStaff

    Reviewed Jan. 31, 2026

    Safe Ship was able to set up movers for me very quickly, with very little notice. They were on time and handled all my items with very good care. I had quite a few large items that they were able to handle with ease and get into the truck.

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    Customer ServiceMoversPackingStaff

    Reviewed Jan. 30, 2026

    Great customer service and very efficient. Our packing and moving experience has been great and the Jay was so helpful easing stress too! I do recommend them.

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    Customer ServiceMoversStaff

    Reviewed Jan. 30, 2026

    The Safe Ship Moving Services team is very professional, helpful, courteous, and knowledgeable. Their process was thorough and flowed seamlessly. Jonathan ** provided outstanding customer service.

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    StaffCommunication

    Reviewed Jan. 30, 2026

    Safe Ship made my move super easy and were always willing to answer all my questions. They helped alleviate a lot of stress throughout my move. They constantly communicated with me and kept me in the loop.

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    Customer ServiceStaff

    Reviewed Jan. 29, 2026

    This review is very specific to the customer service I received from Alexandra B, Customer Experience Specialist. During a challenging move, she personally took ownership of me as a customer and was a persistent advocate. Even when my own communication failed, she stayed diligent and used multiple modes of contact to ensure I was taken care of. I appreciate her very, very much.

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    MoversStaff

    Reviewed Jan. 29, 2026

    Consumer Affairs - **. My Moving Review - **. My Moving Journey - **. Facebook - **. Better Business Bureau - **. Previous Review: Everyone was professional and answered all my questions. Kept me informed. Would highly recommend them. Thank you. Jean

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    Benjamin increased rating by 2 stars.
    Customer ServiceSales & MarketingPriceMoversDamageMaintenancePackingStaffTransparencyProfessionalism
    After a positive interaction with Safe Ship Moving Services, Benjamin increased their star rating.

    Reviewed Jan. 29, 2026

    By far the worst moving experience I’ve ever had. This company partners with other moving companies who do not communicate, charge hidden bogus fees, and has zero accountability. You will not be working with Safe Ship Movers, you will be working with 1, 2 or maybe even 3 other moving companies who will all handle your stuff and switch trucks without warning. They will also charge you 500$ for switching trucks and companies without warning.

    It took them 10 days to move my stuff from Texas to California. I was not updated on the whereabouts of my shipment once. I called 3 times and the most they would say is, they will let you know when it is 24 hours away. 2 hours after one of the times I was given this canned answer, a mover called and said they were 2 hours away. I was in the middle of my first day of work and got no 24 hour notice. Upon arrival they still did not introduce themselves. I start to walk them to the front door of my apartment and when I stop to put in a door stop, the mover barked at me yelling ‘LETS GO!.' His attitude was never better than hostile. We get to my room and he asks for a pen. I explain everything I own is in his truck. He throws his hands in the air frustrated and starts to look around my apartment for a pen!

    He explains he has to charge me 500$ extra because they had to switch trucks because the original truck that picked up was too big to fit on the 4 lane road with huge shoulders that has thick food trucks parked along side it. This is a SCAM! They picked up my stuff on a tiny private road that fits 1 car. They can have the ability to drop off on a thick road with huge shoulders. I call the broker to dispute this charge. While I’m on the phone with the broker, the mover is harassing me, posturing aggressively, threatening to take my stuff away and raising his voice.

    Meanwhile he has left his truck open and unattended in the middle of a large city with many homeless people. His helper is dropping and banging my furniture in the hallways and breaking many things, some very valuable and well packed antique pieces. Mike the mover was the sales person who failed at giving me a good experience. Paul and Natalie played a small part in not helping as well. I am filing claims and advising no one use this company.

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    PriceMoversQuote AccuracyStaffRates

    Reviewed Jan. 28, 2026

    As a 100% Disabled Veteran who lives alone with a 10-lbs Service Dog, I was more than impressed with the level of detail, Service and confirmation offered to me. My mind has been at ease from the beginning, and with every person every step of the way. People need to understand that the price is not only very competitive, but the peace of mind and trust with your possessions is PRICELESS! The logistics team came in and conquered my move stuff within a few hours- I was IMPRESSIVELY SHOCKED! I cannot say Thank You enough! GOD BLESS & GOD KEEP you.

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    Customer ServiceTechSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedStaffBillingRatesSales Tactics

    Reviewed Jan. 28, 2026

    My family moved out of state in 2024 and are now moving back to our previous state this summer. I contacted a moving company for an estimate after finding them online. (I thought I was calling a local company out of Manchester, NH, but they were actually based out of Boca Raton.) They called me back right away and were extremely helpful and friendly and had me go through each room of my home and tell them the contents so that they could come up with an estimate. The estimate seemed high and I told them so. I was working with Conor and he put me on hold while he spoke to someone and was able to knock off close to $4,000.

    I still wanted to speak with my husband before signing a contract, but was told that the price wouldn't last if he left his screen. It was a high pressure sales situation and I stated again that I needed to verify with my husband. I was assured that I could sign the contract and had 72 hours to cancel if I chose to, but that they wouldn't be able to get me that price again if I didn't sign.

    I should have followed my instincts since I was feeling extremely pressured, instead I signed the moving contract. Afterward it wasn't sitting well with me how high the deposit for the move was and how I was given no time to decide prior to the price changing. I contacted the moving company I had used in my former city and they sent me a copy of my contract from less than two years ago- the price from Safe Ship was more than twice as much as it had been less than two years ago. My former company advised me that I was likely working with a broker company and that there were many extra fees with that. I decided I wanted to cancel the contract. I realize prices have likely gone up, but I wanted to get some more estimates.

    When I texted Conor (who had given me his number and also told me to pass it on to my husband if he had any questions) he called me back. Conor raised his voice at me and accused me of wasting his and someone else's time. I was shocked because he had been so kind on the phone. I defended myself stating that he had pressured me and that I called for an estimate and surely not everyone who goes through the process goes with their company. He proceeded to tell me how much money his company makes, how great their reviews are, how I should call Mayflower and every other company and I'll see he was giving me the best price. He and I had been speaking so freely earlier and were talking about how stressful moving is, etc. I was floored when I was spoken to so poorly.

    As of right now I am still waiting for verification that my contract has been canceled. I have contacted my credit card company and have been advised that at this point it is only a hold on my account. Moving is time consuming and stressful, and I would advise people to not waste their time getting a "free estimate" when you will be pressured and guilted to sign. You will also be attacked for canceling even though you have every right within the 72 hour window. I asked for a cancelation within an hour.

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    PriceMoversQuote AccuracyStaffProfessionalism

    Reviewed Jan. 28, 2026

    From start to finish the team has been nothing short of amazing. From the initial inquiry, the reps were really helpful. They explained the process to me regarding cost, pickup, drop off and asissted with ensuring all pieces were captured for my move. I would definitely recommend them to others for their moves!

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    Craig increased rating by 3 stars.
    PriceQuote AccuracyRates
    After a positive interaction with Safe Ship Moving Services, Craig increased their star rating.

    Reviewed Jan. 28, 2026

    Over 1 month and I still do NOT have my stuff! I left Pryor Oklahoma Dec 29th 2025, Safe Ship picked up my stuff and my Wife and I DROVE to NewPort New Hampshire, and it took us about 3 days to get here. Today is Jan 29th 2026 and I STILL DO NOT HAVE MY BELONGING! Not only that, they doubled the price of the initial quote and expect us to PAY MORE when they finally get here! We've already paid close to 4k and they want ANOTHER 1000 when they finally do get here! This COMPANY IS A CRIMINAL ENTERPRISE and should be SHUT DOWN! They claim it's VETERAN OWNED? I'm a Disabled VET and will make sure the Veterans Administration knows about how awful this Company is! 1 month!! I still don't have my stuff! Watch the fine print, they give themselves almost 2 months to deliver it! Terrible company!

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    Reviewed Jan. 27, 2026

    They did an outstanding job. Highly professional and took the time to do the job right. They listened to my concerns and helped me determine the best place to put items. Will hire them again.

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    PriceMoversQuote AccuracyDamageStaffRates

    Reviewed Jan. 27, 2026

    Safe Ship was very detailed and helpful in helping me move. I moved across multiple states and the movers were always on time and careful with our belongings. Everyone has been polite and nice and easy to communicate with. I was happy with the price as well, I found it reasonable.

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    Reviewed Jan. 27, 2026

    If you are considering using this company, DON'T. I am in the middle of trying to get back an $1,800 deposit that they are withholding while no services have been rendered. I cancelled 2 months before the move and they are fighting to keep my money. I have reported them to the BBB as well where I found many other customers have had issues with them.

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    MoversStaff

    Reviewed Jan. 27, 2026

    Safe Ship Moving services were professional, friendly, and proactive during the whole moving process. I would recommend them for any cross country moves! Eased a lot of stress and checked in frequently

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    Customer ServiceTechMoversDamageMaintenancePackingStaff

    Reviewed Jan. 26, 2026

    Far and away a horrible experience. Safe Ship sub contracts out the moving and the movers damaged quite a bit of my belongings. I have broken legs on furniture, they dragged wardrobe boxes through snow until they disintegrated on the bottom and my wife's dresses and my suits are ruined, broken frames and lamps as well. When I called Noah ** and Tim ** back to express how I felt neither one would put on a pair of pants and return my call. I passed to a customer service rep that I could not understand. I was then passed onto the sub-contracted mover who I'm presently working with. These people take your money, damage property and take zero responsibility when they destroy family heirlooms.

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    Punctuality & SpeedStaff

    Reviewed Jan. 26, 2026

    We had to move quickly and they got us scheduled in about a week. They loaded and unloaded all our stuff and moved us across the state in a snowstorm without a hitch. I appreciated how thorough they were in checking our inventory so no surprises were had!

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    Safe Ship Moving Services
    Response from Safe Ship Moving Services

    Thank you for the feedback. We’re glad the move was handled smoothly despite the short notice and weather, and that the inventory review helped avoid surprises. We appreciate you choosing us and wish you the best in your new home.

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    Customer ServicePriceMoversQuote AccuracyRefunds & PayoutsStaffBillingRatesTransparencyTimelinessHonesty & Transparency

    Reviewed Jan. 25, 2026

    Disgustingly unprofessional, very untrustworthy, profound liars, and disrespectful to Veterans and Service members. They claim to be veterans owned, trust worthy and reliable. That... They're not. Per how they operate and their dealings, they bring disgrace, taint, and bring dishonor to Veterans and Service members. My experience with this company (as a Veteran and Retired Service member) was utterly appalling, disgustingly dishonoring, and major taint to Veterans everywhere. They make promise, say, "We got you, we'll take care of our Veteran, no worries." But that immediately changes once you pay and sign the initial BOL. There's automatic customer disregard, rudeness to the point their representatives Kyle ** and others would laugh at ya on the phone when you remind them of what was initially discussed and promised prior to you signing the initial BOL and paying them.

    Their dealings are definitely unlawful, dishonest, inconsistent with their own policies, and centered on defrauding the customer of his/her money without a single care if you receive their services or not. Yeah once they get your money the story changes to where you are looking at additional thousands increase during what they call the QA phone days prior to the date you notified them of pick up, which is not guaranteed will happen on the date you gave them. Then there the fact that they charge you a significant amount per each foot step and stair from your place to the truck. There's also the unknown outrageous charges you'll face when the 3rd party movers they send to you eventually arrive, at which point you are stuck because they won't unload your stuff untill you pay them whatever the outrageous increased price the bill has come to. This is how they defraud you:

    1. Make promises, state your stuff will be picked up and delivered (same day when you specify so).

    2. Rush you to give them a list item that they incorrectly put down on the BOL that they Rush you to sign. The reps put so much emphasis on pushing you to sign the BOL stating that it's no problem if things change, you'll get a chance to update it while rushing you to just sign the BOL.

    3. Call you after 72 hrs to set up what they call a Quality Assurance call. This is where they hit you with full unpleasantness, rudeness, and even laugh at ya (as was my case with Kyle **), when you tell them that what the QA person is telling you is not what was discussed and agreed upon, prior to you signing the BOL and paying half the initial quote. This leads to an outrageous increase on your bill due to the QA person making the corrections on a new BOL from items you told them but they conveniently listed wrong on your initial BOL. Be advised that at this point it is past their 72 hrs refund timeframe and at this point you're now looking at least thousand or more increase on your BOL.

    4. They insist that you don't have to resign your BOL after it's been altered by the changes the QA rep made which resulted in the increased thousand or more from the initial BOL price. This is illegal by law, a BOL signed by the shipper (you) and the moving company and be with the movers at all times. So with them insisting you don't sign the altered initial BOL, that is a deceitful business practice questionable under the law.

    5. By the time you get to the QA phone call, it is past the time to cancel your dealings with them and request for your refund. Which by the way their cancellation and refund policy clearly states, "no refund 72 hrs after signing the BOL." It doesn't read or state, "no refund 72 hrs after signing the initial BOL." Hence the reason why they insist that you don't need to sign the BOL after they've made changes that conveniently increased the amount you'll need to pay but without your signature. Which would be an unlawful BOL that will travel with the driver until they get to you and hit you with whatever additional charges and you are put in a position where you have no choice but to pay, and sign the BOL before they load your things on the truck.

    6. Their BOL reads and states the the quoted price is binding and they're not responsible for any additional charges by the 3rd party (i.e. whatever crappy moving company the send that will actually pick up and move your things). Note...they quoted my fellow Veteran a $1300 and when the actual movers showed up the showed him a BOL that had $3500 and then also refused to load his stuff because they indicated that the price didn't account for the distance and steps from his place to the truck and that cost him an additional $1200. So he ended up paying a $4700+taxes bill from a quoted and agreed upon $1300.

    7. In my situation I tried to give them a benefit of a doubt but instead, they confirmed every bit of what people are saying about them. They're fraudulent, untrustworthy, disgustingly unprofessional, deceitful, and mischievous company that use the disguise of a Veteran owned company to draw you in when in fact they don't give a damn about their fellow Americans to include Veterans or Service members. They refused to pay me back and defrauded me (a Veteran and Retired Service Member) out of my deposit. DO NOT ever use these disgusting frauds. You are better off dealing with a moving company directly, not one that hires 3rd party to do so while making promises they know they do not plan on making happen for you; because it don't matter, once you sign the BOL they'll reach out to you after 72 hrs because they don't plan on refunding your deposit.

    8. At least dealing directly with a moving company, you have the opportunity to ensure signing a BOL with a final, binding, and agreed on price. The also come onsite and do the inventory prior to providing you a quote. If I had the option Safe Ship would be rated NEGATIVE 10 STARS.

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    Safe Ship Moving Services
    Response from Safe Ship Moving Services

    We take your feedback seriously and acknowledge your concerns, especially given your experience as a Veteran. From your description, your interactions with our representatives fell short of the respectful and trustworthy service we are committed to provide. The issues related to pricing, promises, and communication reflect gaps that should not occur. We deeply regret the frustration and impression left by our processes. Rest assured that these matters are being carefully reviewed. Our Customer Experience team is committed to resolve any discrepancies and address your concerns swiftly. Thank you for bringing this to our attention.

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    Customer ServicePriceMoversQuote AccuracyPackingStaff

    Reviewed Jan. 25, 2026

    I have only great things to say about the whole process starting with Safe Ship. Timothy took my order. He knew his stuff and was very professional. We ran through a list of items asking if I was taking or staying. The quote given was off of the list. Safe Bound contacted me for the actual move. Three workers came and boxed items and packed the truck. It took three of them two hours to pack and load the truck. They were very efficient.

    My first date for delivery was January 9th. I received a call with a delivery window for the following week. Ariel, the driver, kept in touch as day and time approached. He took all needed precautions to unload our stuff by himself. I was amazed. It took three to load and one to unload. We have stairs here which they didn’t have to deal with in FL. Ariel worked hard and was very concerned that he put the boxes in the right room. I’ve never had such customer satisfaction as with the two companies. I will definitely use them for my next move.

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    MoversStaff

    Reviewed Jan. 25, 2026

    I had an excellent experience with this moving company. They were extremely professional, arrived on time, handled my belongings with great care, and made the entire process smooth and stress free. Exceptional service from start to finish. Job No: **

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    MoversDamageStaff

    Reviewed Jan. 25, 2026

    Good team that worked in bad weather. Great guys! When my previous moving guys canceled, they showed up and saved me when I needed them most. They were even kind enough to bring their own moving van and cloth to prevent scratching!

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    Customer ServiceTechPriceQuote AccuracyRates

    Reviewed Jan. 24, 2026

    DO NOT USE THEM! They contract with you at one price and then the Carrier they contract you out to calls right before your move and adds an additional up charge. If you don’t want to pay it because you gave them all the correct information as far as truck size, storage size, etc., they will hold your goods hostage. Safe Ship and Uship.(carrier safe Safe Ship *** contracted us with.), need to be reported..

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    Reviewed Jan. 24, 2026

    Please let this accurate and most recent review serve as the decision to use this hell of a so-called business. First, they are a broker, which they don’t tell you. Please contact moving companies directly. YOU DON'T NEED TO PAY THESE PEOPLE. They did not take my itemized list correctly, therefore when the actual movers showed up, my price changed dramatically. Since my things were all packed and I was ready to go, it left me no choice. Now that was only particular to my situation.

    Otherwise, I would have cancelled there on the spot. Now the moving company, (this first one, as things are transferred) were absolutely great. They arrived on time, wrapped my things securely and moved them out in a timely fashion. Although they lied to me about my delivery date. (ALL MOVING RELOCATION LLC, BASED IN FORT LAUDERDALE, FL 1-866-800-6986). And after several calls to them and constant lying, I put this call on three way so that safe shippers could hear the lies as well. And the reception manager Jarvis, as he told me, was shocked, and you already know I did not give a damn! You are going to listen to these lies as well. And of course, he took no more calls from me, after repeatedly being told he was in a meeting, or busy. And this was day 9. I paid for standard shipping of 0-10 days. I was constantly told the driver would contact me.

    They had the nerve to give me the driver's number, I told her "NO that’s your job, you contact the driver and then get back to me", of course, that never happened. Sooooo on day 11, the driver finally contacted me and told me he would be here the next day, which would be day 11. When he was one hour out, he phoned and of course, I was ready to receive my belongings, and I just told him I have been waiting and I am here ready to receive my goods. Now, when he arrived, very professionally might I add, I got my things and immediately start writing this review.

    It was a totally different moving company and people, the driver had to phone and wait for the guys who would actually do the moving, about ten minutes. They moved everything carefully and put my things in their proper place. Unfortunately, I don’t know the name of this company. I must say nothing was broken or mishandled, thankfully. Because they would not have gotten a dime, and I was prepared for all the smoke, if you know what I mean.

    So long story short, AVOID SAFE SHIP MOVING SERVICES, THEY ARE THE REAL SCAM. I hope you take the time to read this long review, as I want no one else to go through this. Contact long-distance carriers directly. By the way, I moved from Florida to Texas. I drove in 12 hours and waited 12 days for my belongings. The customer service reps Shawn and Chris from Safe Ship had the nerve to try and talk about PODS, how dare them, I have used PODS and the service is 100 times better. At least I knew where my belongings were at all times, and received constant updates. Will definitely only use PODS again.

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    MoversPunctuality & Speed

    Reviewed Jan. 24, 2026

    Movers were early, and very polite on the pickup. Juan explained everything thoroughly, and made it easy to move through the paperwork. (There is a lot of paperwork!) I would recommend their service to others!

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    PriceMoversQuote AccuracyStaffRatesTransparency

    Reviewed Jan. 24, 2026

    Great service, everything was picked up in time and all the drivers were in contact to give updates. The prices are the best and cheapest. Haven't have any issues so far and I'm sure delivery will be just as easy as pick up.

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    Customer ServicePriceQuote AccuracyStaff

    Reviewed Jan. 23, 2026

    Safe Ship was the place to go. Amazing moving service. They provided everything I needed at low cost. It was a great overall experience. Customer service was great. Dexter was a great help with everything I needed.

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    Safe Ship Moving Services
    Response from Safe Ship Moving Services

    Thank you for the great feedback! We're glad your move went smoothly and that you had a positive experience. We’re always here if you need us again.

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    Customer ServiceContract & TermsPriceMoversQuote AccuracyPunctuality & SpeedStaffTransparencyHonesty & Transparency

    Reviewed Jan. 23, 2026

    Alexandra B truly saved my experience with moving from Colorado to Washington D.C. The company (Loadrans llc) that was moving my items was not communicating with me at all, they were past the date range I was quoted, and tried to overcharge me several times after I signed off what I was quoted (tried to charge me an “elevator use” fee for the “work it takes to push the button and to get in the elevator” - this is an example of one). I was regretting ever using a moving company until Alexandra took over my case. She was one of the only people that genuinely listened to my concerns, she called and communicated with me everyday she was in office with an update - I was promised updates several times for various people and Alexandra was the ONLY one who stuck to her word.

    Trusting strangers to move your personal items is a scary process and when your items come weeks later than expected, there is a lot of uncertainty. Alexandra made sure I was being communicated with constantly - and was communicating with the movers regularly as well, she addressed all my concerns and she made sure that I wasn’t being taken advantage of financially by the movers by making sure that their behavior was documented. She made this process seamless in the end. Alexandra was honest and Angel and I wish everyone at Safe Ship was like her - she’s truly amazing!!

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    Safe Ship Moving Services
    Response from Safe Ship Moving Services

    Thank you for sharing your experience. We understand how frustrating it is when a carrier causes delays or unexpected charges. We're glad our team was able to step in, keep you informed, and make sure you were treated fairly. Your experience matters to us, and your trust means a lot.

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    Verified purchase
    MoversPunctuality & SpeedPackingStaff

    Reviewed Jan. 23, 2026

    Safe Ship and Loadrans did a fantastic job. They answered any questions I had and were very professional. They were punctual and made sure to pack everything with care and organization. They arrived on time and were efficient.

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    MoversStaff

    Reviewed Jan. 22, 2026

    I have had the best experience with Safe Ship Moving Company. I have never moved before & was completely lost. From my first contact with Ryan ** (who explained everything to me so that I could understand) to my last contact with Matthew ** & Jake ** (who checked how my pickup went) everyone has been very friendly & helpful the whole way. Thank you!

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    MoversStaffTransparency

    Reviewed Jan. 22, 2026

    Writing this at the time of pickup, my things have not been delivered. Will update pending drop off. Pickup went smoothly, no complaints. AJ and Sixto were very professional and efficient. Would recommend to a friend.

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    Verified purchase
    Customer ServiceCoverageTechPriceQuote AccuracyDamageMaintenanceRates

    Reviewed Jan. 21, 2026

    I contacted them to get a quote, then found out they were outside of my price range. Told them I would call back in February, and I was called back by multiple contractors despite my repeatedly asking them to take me off their lists. I even left a voicemail asking them to stop harassing me. When they kept calling, I would answer with, "Please take me off your list," to now just "take me off your list." They have not done so yet. At first, I just thought it was the right hand not telling the left hand anything. But it just seems like one of those scummy services that hire desperate people to harass you until you're broken down. I'm now just shipping things through the mail out of spite and would encourage others to rally their friends to do the same. Don't give in to a phone terrorist who won't take no for an answer. This is worse than those call centers that try to sell insurance.

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    Verified purchase
    Customer ServiceMoversPunctuality & SpeedStaff

    Reviewed Jan. 21, 2026

    I have used multiple other companies to move and this one is by far the most professional. Their time management, ability to properly and safely package everything, and communication throughout the whole process was superb. Dario and Emilio were my movers and they conducted the move effortlessly. Good experience overall 10/10.

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    Staff

    Reviewed Jan. 21, 2026

    Eli and Wayne did a great job and they worked with me and got it done in a timely fashion, everything was explained well and I would definitely recommend them! They were also good to talk to and helped the whole process be a lot smoother!

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    Customer ServiceMoversPunctuality & SpeedStaff

    Reviewed Jan. 21, 2026

    I submitted a 5 star review for this emergency moving company broker, but apparently it did not go through. My initial representative was amazing! Professional, courteous and polite. He made a horrible situation tolerable by being so amicable. The moving company was spectacular! My issues started Monday (1/19), the day after my move on Sunday (1/18). The customer service calls/texts from Safe Ship Moving started Monday (1/19) morning regarding the service I received. I was unable to talk and the rep stated it would only take a few minutes. I eventually interrupted him stating I’m on my way to visit a doctor regarding “a serious illness” and said I would try and call him back. He sounded sincerely apologetic. I hope there is recording of this conversation.

    The calls/texts continued throughout Monday and Tuesday. For context, I moved my mother into assisted living Sun (1/18) then had “serious illness” appts on both Monday (1/19) and Tues (1/20). My focus was not on filing out surveys less than 24 hrs after said move. The last straw was a representative who contacted me on Tuesday (1/20), again while waiting in the doctor’s office. I had already filled out both surveys sent to me via text as requested. He responded back in all caps which is usually indicative of yelling. I had an outstanding relationship with my first contact in your company. I will be contacting him regarding my concerns.

    I am not using names as this may be normal practice expectations for your company, so to blame the employees would not be fair. You must have documentation of who contacted me via phone/text. If not, I do. Again, let me reiterate that I gave you a 5 star review, but after the harassment by your customer service representatives attempting to obtain a survey less than 24 hours after the move, it was the reason I dropped your company to a 3 star review. I would still recommend this moving company if they facilitate changes to their customer service tactics post move. Thank you.

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    MoversPunctuality & SpeedPackingStaff

    Reviewed Jan. 20, 2026

    Second time using Safe Ship. The movers were right on time, explained everything before having me sign, wrapped all our belongings very well. Took their time and did a good job! They were very professional and friendly as well. I would recommend Safe Ship anytime.

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    MoversStaff

    Reviewed Jan. 20, 2026

    Using Safe Ship Moving was one of the smartest things I have done. Every person was extremely helpful and treated me like I was their own mother to help. I would certainly recommend Safe Ship for any move you need to make.

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    Customer ServicePriceMoversQuote AccuracyPackingStaffRatesTransparency

    Reviewed Jan. 19, 2026

    I would like to share my outstanding experience with Safe Ship Moving, a moving company that truly exceeded my expectations. From the very first contact, their team was professional, responsive, and transparent. They explained the entire process clearly, including timelines and pricing, which immediately gave me peace of mind.

    On moving day, the crew arrived on time, well organized, and with a very positive attitude. They handled all of my belongings with great care and respect, showing strong attention to detail and experience. Everything was properly wrapped and secured. One of the aspects I appreciated most was their constant communication throughout the process. They were always available to answer my questions and kept me informed every step of the way, which made a potentially stressful situation much easier to manage.

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    MoversStaff

    Reviewed Jan. 18, 2026

    Loadrans was on-time, efficient, accommodating, super friendly and the team solved for complications without complaint. Safe Ship was a pleasure to book with and suggested tons of ways to save us money. They actually made the move a pleasurable experience!

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    Customer ServiceMoversStaff

    Reviewed Jan. 18, 2026

    This was hands down the best moving experience I have ever had. Everyone I spoke to and worked with went above and beyond to provide me with excelsior customer service. I have moved numerous times locally, nationally, and internationally and this crew is hands down the best I have ever had the pleasure of working with. When it comes time for me to move over the summer, I am definitely going to be using them and I will also sing their praises to my friends and family members. Dexter was exceptional and provided me with excellent customer service on the phone as well!

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    Customer ServiceMoversTransparencyCommunication

    Reviewed Jan. 18, 2026

    Great communication in setting me up with movers. Provided updates every step along the way to keep me informed. When any changes occurred I was informed right away and able to move accordingly. I would absolutely use them again in the future.

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    MoversPackingStaff

    Reviewed Jan. 17, 2026

    The team was kind and courteous throughout the move process, this has been my first out of state move and I'm glad to have found a team that supports it. RUSHMORE packed our boxes and items with care and I cannot thank them enough.

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    Customer ServiceMoversPackingStaff

    Reviewed Jan. 17, 2026

    Movers arrived on time, protected my doors and floors, handled my exercise equipment with care, and communicated with me via phone multiple times. I would recommend Safe Ship Moving to anyone planning a move.

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    Verified purchase
    Robert increased rating by 4 stars.
    Customer ServiceSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedStaff
    After a positive interaction with Safe Ship Moving Services, Robert increased their star rating.

    Reviewed Jan. 17, 2026

    Had a last second move come up. Wanted to use this company since it is a veteran owned company. Talked to a staff member for over an hour to get this set up with dimensions of items to be shipped and received a quote. Got several phone calls that evening and that day to confirm and ensure that everything was good to go. One phone call I received was saying that I didn't have enough space on the truck and raised my quote up almost another 1400.00. Told me to cancel the order or take it 'cause the representative the day prior gave me the wrong information.

    This was a total bait and switch especially knowing this was a last-minute request. Asked the individual if I don't use the space do I get the space credited back to me which I was told definitely not. It doesn't work that way. I expressed I wanted to use my original space quoted, and we would go from there. I would not recommend using this company and I hope the owner or owners realize what is going on here. If this a veteran owned company, I would hope they would use the core values and teach them to the employees. Really feel I was just a sale not a customer to a professional company selling a service. They also waited till I couldn't swap moving companies to let me know this information. I haven't even made it to the move yet and hope that experience is better since I can't switch carriers.

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    Customer ServiceTechMoversStaff

    Reviewed Jan. 17, 2026

    My experience with Safe Ship did meet my expectations and more. Starting with the contract to the actual pickup from the moving team to Matthew calling and checking to see how things went was done in a timely, courteous and professional manner.

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    Customer ServiceMoversPunctuality & SpeedStaff

    Reviewed Jan. 16, 2026

    With a ton of companies from which to choose, we made a good call. The whole team was great! The process was as easy as possible for a big move (MT to TX in January). They were attentive, punctual, nice, and professional. We had an excellent experience.

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    MoversPunctuality & SpeedStaff

    Reviewed Jan. 16, 2026

    I had a great experience with Alexandra. I had some issues with overpayment requested by the driver during my scheduled move with Safe ship but Alex was able to address my concerns and sort me out relatively quickly.

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    MoversStaffTransparency

    Reviewed Jan. 16, 2026

    Premiere Moving and Storage was excellent! I would prefer to deal with them directly vs going through Safe Ship as the brokerage. As I was not happy with their lack of transparency and some other issues. Premier came in and got the job done in record time. They were efficient and friendly. I would recommend them.

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    MoversPunctuality & SpeedDamageStaff

    Reviewed Jan. 16, 2026

    Safe Ship Moving came through for us when another company completely dropped the ball—We cancelled them last minute and booked Safe Ship this week. They were incredibly accommodating with our tight timeline and handled our “rescue move” flawlessly. The crew was fast, professional, and super considerate with all our items. They completed our just-under-200-mile same-day move without a hitch—no damage, no stress, just excellent service. Huge thanks to the team for saving the day! Highly recommend—10/10!

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    PriceQuote AccuracyDamageRatesTransparency

    Reviewed Jan. 16, 2026

    Worst moving company I’ve ever used. The quote doesn’t match what you pay. I wouldn't Recommend anyone to wage their money with the company. It’s a rip off and the third party was supposed to deliver my stuff. They changed the pricing and didn’t give any updates. They definitely just want your money. Still haven’t received items that we’re supposed to be delivered.

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    Customer ServiceTechDamageMaintenanceStaff

    Reviewed Jan. 15, 2026

    They honored the time that they said that they would arrive... They handled my furniture with great care and secured it with multiple blankets to prevent damage... They sent out an adequate amount of laborers so that I didn't have to assist with anything... They even broke my bedroom set down along with dismantling my mirror from the dresser... They broke down every table and detached the legs so that they wouldn't get damaged or loosened... They secured my glass lamps and glass tables to secure that the glass wouldn't break or crack or shatter... I would use them again on my next move and would definitely recommend their services to anyone in the market to move... I'm very satisfied with the services that were provided...

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    PriceMoversPackingStaff

    Reviewed Jan. 15, 2026

    Very satisfied with friendly, efficient service. Excellent packing. Movers arrived on time and worked steadily until job was done. All potential extra charges were fully explained. More than happy to use them again.

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    Customer ServiceTechPriceMoversPunctuality & SpeedDamageMaintenancePackingStaffRatesHonesty & Transparency

    Reviewed Jan. 15, 2026

    I’m literally putting a 2 star rating so hopefully they can’t pay to remove it like one stars. DO NOT USE THIS COMPANY!!!! Let me repeat DO NOT! DO NOT! DO NOT! We have been lied to since the first phone call. Gavin told us that our stuff would be loaded on one truck and that same truck would be delivering our stuff. We moved from California to Ohio. Was charged over 18k and from day 1 of the move has been HORRIBLE. They showed up in a small box truck loaded that truck and most of the guys didn’t understand English and they would ask us this one this one? And we would tell them yes or no.

    They took a ton of stuff that wasn’t supposed to go and left a bunch of stuff that was supposed to go because they filled both box trucks already. Well that’s not my fault. You guys were all over the place taking stuff that wasn’t speed to go. Mind you we had everything packed, labeled and even QR codes labeled. We had everything sorted so it was nice and easy. They left, came back with another box truck. I asked them. Are you delivering our stuff in 2 trucks? They said no, they took our stuff to a warehouse and unloaded it there and from there it will be loaded into a 53’ truck and brought to us. I told him no, that’s not what they told us. We made it very clear when we decided to use this company that we DO NOT want our stuff moved from different trucks because that’s more of a chance our things can be broken. 😡

    Ok so two weeks later we have no date that for our stuff to be delivered. Yet another lie. They told us 7-21 days from the date they picked it up. Now they are saying the first date starts from the first day we say it can be delivered. We have been sleeping on air mattresses for 2 weeks. They say our stuff has not left California still. I’m super worried that we are going to have lots of things missing, broken or may not even show up at all. I will leave another review once we do get our stuff and unpack and let you all know if it’s all there, if anything is broken and how long it actually takes to get it. Also I’m not a Karen. But I truly feel like my voice needs to be heard to warn people about this awful company.

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    Punctuality & SpeedStaff

    Reviewed Jan. 14, 2026

    Safe Ship Moving did a great job coordinating our move. They scheduled Rushmore Van Lines Inc to do our move and they arrived promptly on the day we requested. We appreciated the professionalism of everyone at Safe Ship and Rushmore Van Lines. They made our move happen well.

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    MoversStaff

    Reviewed Jan. 14, 2026

    I had a great experience with this service, they connected me to a really great moving team. Everyone was very professional and efficient. Mathew and Natalie were very helpful and made my experience even better.

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    Contract & TermsSales & MarketingPriceMoversBilling

    Reviewed Jan. 13, 2026

    Do not use! I never write reviews and taking the time so other people are not inconvenience or scammed! They made a huge deal out of me wanting to cancel my move with them. They were pushy, almost threatening and not ethical in their practices. Did not mention $165 convenience fee for using credit card, overpriced service overall and they are only brokers not actual movers so you are paying extra for them to outsource the job. Beware and stay away!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 13, 2026

    Very quick, nice, and super accommodating. amazing all around, from the customer service to the moving process. Very very patient. I would recommend to any of my friends moving in or out of state. Will definitely be back for my next move.

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    MoversPunctuality & SpeedPacking

    Reviewed Jan. 13, 2026

    The guys showed up on time, they ensured all of my boxes and items were properly secured, they worked through all the items quickly and efficiently. I had a lot of stress about this move, but you all made it a lot easier, so thank you.

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    Customer ServiceMoversPunctuality & SpeedStaff

    Reviewed Jan. 13, 2026

    Excellent customer service, professional and very prompt. No issues like other companies. Even when encountering challenges, they persevered and found a way to make it happen! We had a large piece to move, and they took care of it with skill!

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    Customer ServiceMoversDamageStaff

    Reviewed Jan. 12, 2026

    BBB Review: I highly recommend this company. My brother, who lives in another state and is handicapped, called me to arrange his move. I was so relieved when I called Safe Ship Movers, they basically handled everything which took a lot of stress from me. They kept me informed every step of the way. Even after the move (they didn’t forget us), Jonathan Deatherage called to find out if the movers completed everything they were supposed to do and to inform us that we have up to 90 days if anything was damaged. If you want a moving company that makes your life stress free and so professional and kind, call them, you won’t be dissatisfied.

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    Customer ServiceTechSales & MarketingPriceQuote AccuracyPunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed Jan. 12, 2026

    Horrible experience and company that does the classic bait and switch on clients. I submitted a quote request a month before our move where the salesperson went through our inventory and originally quoted over $11,000. When I said that was more than I was willing to pay he immediately came down to $9,000. I told him this was still too much and I was looking to pay around $4,000. He said they couldn’t do that, but he could come down to $6,000 because they had a truck that was going to be dropping a load off in my area which would save money. I declined and later sent an email stating if they couldn’t do it for $4,750 I would hire them. They did and I thought everything was good until they called 3 days before the move to do the final inventory list. We had gotten rid of a lot of big items from the original list, so we were expecting the cost to go down.

    After going through the final list they came back and quoted me $11,500 for the move. I asked how that was possible, and he said my inventory list was three times larger now. The original salesperson low-balls the list and bid to get your business, and then they raise the price back up to what they originally want hoping you’ll have to take it because it’s days before the move. After speaking to a manager, I finally got a refund but the experience was horrible. The company doesn’t care about their clients.

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    MoversPunctuality & SpeedStaff

    Reviewed Jan. 11, 2026

    Great experience from pick up to delivery! The movers were very professional and took great care of my items. They arrived promptly when they said they would and were very efficient loading and unloading my items. I had to move quickly for an urgent job offer and Safe Ship handled all my concerns and lifted all my stress about the move. I would use Safe Ship Moving in the future without a second thought!

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    Staff

    Reviewed Jan. 10, 2026

    I was worried that moving my stuff across the country without me being there would be a nightmare. Safe Ship Moving made it easy and gave me comfort in knowing that they would take care of me and my stuff.

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    Customer ServiceSales & MarketingPriceMoversQuote AccuracyRefunds & PayoutsStaffBillingRates

    Reviewed Jan. 10, 2026

    In short, this is complete scam, do not put ANY money down! On 1/9/26 I requested a quote and this is when two things happened. 1) After I told them I need to think about the quote, they were pushing too hard for me to put 1/3 of the bill down (this is not usual practice for movers) 2) They asked if my employer was paying for the move (so they could raise the price). Here is the worst of it, the following day (a Saturday) they called my phone 3 times back to back to push me again to the 1/3 of the bill down. At this point I told them this is wildly unprofessional and never to contact me again. P.S. If you still don't believe me, check their BBB profile. It's rampant with customer complaints!

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    Carol increased rating by 4 stars.
    Customer ServiceQuote AccuracyPunctuality & SpeedDamageRefunds & PayoutsPacking
    After a positive interaction with Safe Ship Moving Services, Carol increased their star rating on Jan. 14, 2026.

    Updated review: Jan. 14, 2026

    Spoke with Jake from customer experience specialist and he spent time on phone with me explaining the moving process I do understand more at this point. I am happy that he will be taking my concerns to his team for further improvements with safe shipping communication with the customers. Looking forward to my move in two days.

    Original Review: Jan. 10, 2026

    I have not had my furniture moved yet but was called today, 4 days before the move and too late to get my 1100.00 deposit back to be told that after all the measurements of your furniture we will be adding an additional 975.00. I had no choice but to pay it but am extremely upset. I gave an exact description of what I was moving, no boxes just furniture but to wait until 4 days before the move to say your furniture needs more space in the truck than we estimated and you need to pay 975.00 more and no you will not get your 1100.00 deposit back if you have a problem with that. Beware of this company. They will rip you off.

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    Customer ServiceMoversPunctuality & SpeedPackingStaffTimeliness

    Reviewed Jan. 10, 2026

    I really appreciate the work the guys did. The team was great and they were all really nice and polite. They worked very quickly and made sure all my items were packed and were gentle with moving the household goods. They were very good with communication and explaining answers for any questions that I had. If I move again I will definitely look into using this company again. I highly recommend. They’re have great customer service!! They even followed up the next day on the move to make sure everything went ok. Dexter was super friendly.

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    Customer ServiceSales & MarketingPriceQuote AccuracyPunctuality & SpeedDamageRefunds & PayoutsPackingStaffResolutionHonesty & Transparency

    Reviewed Jan. 9, 2026

    Would give 0 stars if I could. Booked a Houston to Denver move that is not even over yet, paid $3800 and am being told I will owe even more on drop off. The salesperson I booked with, Lawrence, clearly said whatever he could to get me to book. I specifically asked about shuttle service fees, that I had gotten in quotes from other companies, if an 18-wheeler cannot approach my apartment that is surrounded by one-ways, and Lawrence clearly stated "We use U-Haul size trucks so that won't be an issue." I am dumb for believing him but I have never done a long distance move before and didn't know any better. He stated that my drop-off window was 3-10 days, but upon pickup I would be given a smaller window. That was also a lie.

    After I paid my deposit and missed the 72 hr refund window, literally the day after this window ended, someone from "Quality Assurance" called to go over my packing list and quote again. They informed me that I would be on the hook a $450 shuttle fee and no I cannot cancel without losing my deposit. I suspect that they wait until the day after your refund window ends to do this "Quality" call to ensure that you're stuck with them now.

    I have been going back and forth with customer service and the "escalations department" and the only "solution" they have offered to avoid that $450 fee is to get my own truck and meet the delivery people in a parking lot somewhere, where they can transfer my stuff to my truck and I can take my stuff to a 7th floor apartment by myself. I paid them $3800 already and their only solution is for me to do a third of the manual labor myself. Do not book with this company, the salespeople will clearly say whatever it takes to get their commission.

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    patricia increased rating by 1 star.
    Sales & MarketingPriceMoversQuote AccuracyPackingBilling
    After a positive interaction with Safe Ship Moving Services, patricia increased their star rating.

    Reviewed Jan. 8, 2026

    Updated on 01/14/2026: I have been speaking with Samantha and she has assured me that she has stepped in and is handling it internally which I truly appreciate.

    Original Review: I spoke with them about an estimate moving from WA to TX, we will/are doing the lions share of packing boxes so 18k seems stroke worthy. What turned me off was the guy then started pressuring me to put 10k down on a credit card for a deposit without talking to my husband 1st and sounded frustrated that I was not going to do it. That conversation alone makes me want to steer clear of them.

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    PriceMoversQuote AccuracyStaffRates

    Reviewed Jan. 8, 2026

    They were extremely helpful and accommodating. The best prices out of multiple places I have researched and still worked to lower it to help with my budget. They worked with a short term move and still was able to find a truck to help move. Every person I talked to was friendly and knowledgeable about the process.

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    MoversPunctuality & SpeedPackingStaff

    Reviewed Jan. 8, 2026

    I had an exceptional experience with Safe Ship Moving. Their team and Johnathan was professional, punctual, and handled my belongings with care. The entire process was seamless, making my move stress-free and enjoyable. Highly recommended!

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    Alexis increased rating by 3 stars.
    Customer ServiceSales & MarketingPriceQuote AccuracyPackingRates
    After a positive interaction with Safe Ship Moving Services, Alexis increased their star rating on Jan. 11, 2026.

    Updated review: Jan. 11, 2026

    They fixed the issue to the best of their ability.

    Original Review: Jan. 7, 2026

    Updated on 01/21/2026: The update is that the company reached out to gather more information. After doing so, they worked with us to find a solution that would make us happy. Since doing that, our experience has been much better.

    Updated on 01/17/2026: After the issues happened, the group reached out to me to make amends and find a solution. I appreciate them doing what they the could to make it better and make my family feel like the move was a success.

    Original: Do not use this group. They do not honor the price they quote on the first call. As the process goes along, they will call and increase the price. By the time everything was said and done, they charge over $1,000 more than they quoted. Secondly, the packing groups they connect you with are scammers. We were scammed out of $1,000 after the group was hacked and they took no responsibility. I cannot warn people enough to avoid this company.

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    MoversPunctuality & SpeedDamagePackingStaff

    Reviewed Jan. 7, 2026

    This was the first time my move wasn’t stressful. My movers showed up on time and were very helpful and professional. They wrapped all my furniture. They were very careful. I was surprised how fast they worked. The job was finish in two hours. I recommend Safe Ship Moving Service to anyone who wants a stress free move. Finally we went over my list of items and placed them on the moving truck. Now all I have to do is wait for my delivery date. They Have Five Stars.

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    MoversStaff

    Reviewed Jan. 6, 2026

    Safe Ship Moving Company did an excellent job with our cross-country move. The process was efficient, timely, and well-organized. The team was professional and made the entire experience easy and stress-free. I would definitely use them again.

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    MoversPunctuality & SpeedStaff

    Reviewed Jan. 6, 2026

    Friendly service that helped whenever I needed it. Matthew was professional and kind. The moving team was great. No issues. Very fast and professional as well. Would recommend to my family and friends.

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    Verified purchase
    Matt increased rating by 3 stars.
    PriceStaffHonesty & Transparency
    After a positive interaction with Safe Ship Moving Services, Matt increased their star rating.

    Reviewed Jan. 6, 2026

    Updated 1/21/2026: Since posting, the company and I have reached a satisfactory resolution.

    Updated on 01/09/2026: Finally received a delivery ETA.

    Original Review: This company was misleading, if not outright dishonest about transit times. They gave me a ten day delivery window. It's now been twice that long and my stuff still hasn't been loaded onto a truck to make the move. I went cheap and that's what I've got, but I would have been better off to deal with a more reputable company and pay more. I've been stuck in a hotel living out of a suitcase, completely at their mercy, and I can't see that they care at all. They keep saying that something will happen at a certain date and then it doesn't happen. Don't use this company. They are terrible.

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    A increased rating by 1 star.
    Customer ServiceDamageMaintenancePacking
    After a positive interaction with Safe Ship Moving Services, A increased their star rating.

    Reviewed Jan. 6, 2026

    I had a full packing and shipping of a 3br 2b house. I'm now missing gym equipment, all my and family winter clothes and shoes (including military uniforms, and suits). Had many broken decorations, and computer screen. Now they won't even respond.

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    PriceMoversQuote AccuracyPunctuality & SpeedRates

    Reviewed Jan. 6, 2026

    Long Distance Movers were great on both ends. They were able to move their schedule up to better accommodate my needs and it was appreciated. There were some pricing issues with Safe Ship but Jake was good to work with at attempting to minimize the issue.

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    Verified purchase
    Customer ServiceMoversPunctuality & Speed

    Reviewed Jan. 5, 2026

    I had great experience with "Moving Express &Storage INC" for pick up thru Safe Ship. The pick up was on time, Jonathan and Team handled everything carefully. Communication was well throughout process from whole Team. Great Team work. I highly recommend for stress free move. Quick and reliable for quick move!

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    Customer ServiceMoversStaff

    Reviewed Jan. 5, 2026

    Very professional, friendly and knowledgeable. They made moving fun! Ashley from customer care was extremely helpful and friendly as well. Of course we were excited to move into our new home, but the moving of our belongings not so much. That can be stressful, to say the least. So we decide to look into a moving company. Safe Ship Movers was an easy decision to make. After one simple phone call we were off and running! They took care of everything! Completely satisfied with our service!

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    Customer ServiceMoversPunctuality & SpeedStaff

    Reviewed Jan. 5, 2026

    The movers arrived on time and delivered my items very quickly. They were very friendly, professional, and expert at their business. I'm very happy with their service. Highly recommended! Luis from Safe Ship called to follow up, and he was friendly and professional, too. Safe Ship made the whole move run smoothly.

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    Verified purchase
    Customer ServiceSales & MarketingPriceMoversQuote AccuracyDamageMaintenancePackingStaffRatesHonesty & Transparency

    Reviewed Jan. 5, 2026

    We’ve always been hesitant to use moving companies because of horror stories about scams, hidden fees, and honestly just trusting strangers with our entire lives packed into one truck. Because of that, we’ve always moved ourselves with a U-Haul. That changed when we got an accurate quote from Elizabeth at Safe Ship Moving. The price was nearly the same as moving ourselves, and after speaking with her, we felt confident enough to take the leap.. and I’m SO glad we did.

    Elizabeth was incredibly kind and patient, helping us accurately count our items and answering every question I had. She could tell I was nervous and took the time to reassure me that Safe Ship is legitimate and trustworthy. From start to finish, the entire moving process was a breeze and far easier than packing and driving a long haul U-Haul ourselves.

    Now let me talk about the movers.. Andrei and Ellis.. because they were AMAZING. These guys were absolute machines. They wrapped and protected our belongings better than we ever could have, carried heavy furniture and boxes up and down two flights of stairs at over 6,000 feet altitude, never once complained, and never took a break. On top of that, they were incredibly friendly, professional, and communicative. They treated our belongings like they were their own, and after meeting them, I immediately knew we had made the right choice.

    And the great experience didn’t stop there. Luis ** and Jake ** followed up with us, answered all of our questions, and were incredibly helpful throughout the process. We even had a delivery date hiccup on our end, and they accommodated our delayed delivery without issue, making sure everything stayed on track. During what could have been a very stressful week, they gave me total peace of mind.

    As a young working mom, my plate is always full and my brain is constantly running a mile a minute. Safe Ship truly took the stress and burden of moving off my shoulders. You can tell this company has an amazing, family oriented team of real people who genuinely care about their customers. We were so impressed that we’re already referring Safe Ship to my in-laws, who will be moving across the country in a few months. Safe Ship Moving team, thank you so much! If you’re hesitant about choosing a moving company like we were, take it from me.. (a stressed out working mom with Karen-like tendencies, on a tight budget LOL) go with Safe Ship. They are affordable, trustworthy, and absolutely worth it. THANK YOU SAFE SHIP!

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    Customer ServiceSales & MarketingPriceMoversQuote AccuracyPackingStaffHonesty & Transparency

    Reviewed Jan. 4, 2026

    My experience is that the sales people lowball the quote in order to get your business. This happened to me. The salesperson quoted me around $5000 for the move. I then got rid of about half my stuff and the final quote was $8000. When I asked how that was possible I wasn’t provided a good answer. The salesperson also led me to believe that I would likely get my things within two weeks. He did say that he couldn’t guarantee it but he stated at several times that I would probably get my items in two weeks. It’s been over three weeks and I still don’t have my stuff.

    The moving company they connected me with also misled me. First of all, I got no information of what items they would not take in their truck. The people that came to pack my things were very difficult to communicate with because English was not their primary language. Unbeknownst to me, my belongings sat in a warehouse for over a week before they were loaded on a truck. The moving company then told me that I would be getting my things on a Saturday, Sunday or Monday. Yet by Sunday night I had not heard from the driver. So it’s been over three weeks and I don’t know where my stuff is or when I’m going to get it.

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    CoverageTechPriceMoversQuote AccuracyPunctuality & SpeedDamageMaintenancePackingRates

    Reviewed Jan. 4, 2026

    This business went through an inventory of all my items to be moved with exact measurements. They gave me a price and I paid it. They said they would be moving my items themselves and the items would not be taken out of the truck and reloaded into a different truck. Some ** guys showed up to my house with a different company name and quoted a higher price because they had picked up the contract from Safe Ship. They wanted another $2500. I didn't have a choice at that point so I paid. They said there would be insurance on all items.

    4 weeks later they delivered my furniture with a lot of it missing and broken. The delivery guy demanded $1500 or he was not going to unload. He broke my washer, mirrors, terrarium, dishes, dryer. He gave me boxes that weren't mine and when I told him, he said, "Oh well they're yours now." When I got the paperwork to file a claim for the hundreds of dollars in damage, they said they will only pay 60 cents per pound of damage and only what they packed themselves. So for hundreds in damage, they will only pay a few dollars. Total they charged me over $7500 when the original quote was $2500.

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    MoversStaff

    Reviewed Jan. 4, 2026

    Very professional company. The movers were on time and took extra special care of my furniture during pickup and delivery. I would highly recommend this company to friends and family. Would not hesitate to use them again.

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    MoversPunctuality & SpeedStaff

    Reviewed Jan. 3, 2026

    Safe Ship did a great job connecting me with awesome movers. The movers were quick, experienced and polite. They did a great job moving my home into storage unit and were helpful the whole way. A Huge thanks to Sam and Alex for being the professionals that they are.

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    Customer ServicePriceQuote AccuracyPunctuality & SpeedDamageStaffRates

    Reviewed Jan. 3, 2026

    Worked with Joe and Jacob who worked to get us the best price with great customer service. The process was quick and capable, full of careful planning and considered help on all ends. In particular, I want to call out the customer service and price points as both extraordinary and tailored to our needs.

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    Verified purchase
    MoversPunctuality & SpeedStaff

    Reviewed Jan. 3, 2026

    The movers Sultan and David were excellent in helping with our move. Very prompt and professional service. I highly recommend Safe Ship moving services the next time you need a hassle free moving experience.

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    Customer ServicePriceQuote AccuracyPunctuality & SpeedStaff

    Reviewed Jan. 3, 2026

    Called to get a quick quote. Spent 30 min in the phone where they tried 4 times to get me to put a deposit down on a quote after I repeatedly told them I wasn’t ready to schedule yet and that I needed to talk to my spouse first. They then moved me to the Manager who ended up saying “so you wouldn’t book this right now if I said the whole cost was $100?” I said no, I need to confirm with my spouse. He hung up on me right after that. They constantly talk about being a veteran company and how they like to help military. I told him from the beginning my spouse and I are military and they kept trying to use that as a selling technique when I just needed a rough quote. If you’re not ready to book right away be prepared to waste time and get treated badly.

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    MoversDamagePackingStaffHonesty & Transparency

    Reviewed Jan. 3, 2026

    Great service. Movers were very honest. Even found very valuable Jewelry that I had forgotten which they gave to me. They were very careful with all of my belongings and packed everything with great care. They were kind, considerate and respectful.

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    PriceMoversPunctuality & Speed

    Reviewed Jan. 3, 2026

    I definitely recommend these people. They are fast, efficient and well respectful. Highly built with speed and waste no time in doing the job. They are not expensive either. Way better than Uhaul and faster

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    MoversPunctuality & SpeedPackingStaff

    Reviewed Jan. 2, 2026

    Our experience was amazing January 1 of course I keep Car a snowstorm. Everybody ran late but when they got there, poor guys get out of the truck and they just hit it. They made everything so easy. They took care of everything, got it wrapped up appropriately. Can’t say enough good things.

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    Customer ServiceMoversStaff

    Reviewed Jan. 2, 2026

    Great customer service, from start with Brittany, Tyler, Jonathan, Reinier, Sebastian, Lorenzo, to finish with Dexter!, Great movers. Acted like they were their mom's stuff! Superb, could not have been better. Friendly, humorous, so helpful. Will use again!

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    Customer ServiceQuote AccuracyPunctuality & SpeedStaff

    Reviewed Jan. 2, 2026

    Extremely clear expectations and good communication. Very easy on my end to follow the instructions. The initial conversation was very thorough and then the follow-up conversation double checked everything we had talked about before. They were quick and accommodating!

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    MoversPunctuality & SpeedStaff

    Reviewed Jan. 2, 2026

    Fabric Express we were very happy with the work that Henry and his men did. They were very professional job. They were efficient and fast .Ashley was very patient and helpful to us. I would recommend them definitely

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    MoversStaff

    Reviewed Jan. 2, 2026

    Very professional people. From beginning to pick up. Also, my carrier, Premiere Moving and Storage (Khalid and Majd) were very helpful with my questions and needs. Overall, great experience with great people.

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    Customer ServiceTechSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedPackingStaffBillingRatesTimelinessHonesty & Transparency

    Reviewed Jan. 1, 2026

    I'll be perfectly honest: I almost didn't stick with Safe Ship. A day or so after I signed the contract, I got cold feet. So, I called the company intent on cancelling. After an hour and a half on the phone, Joel and Grover presented a very compelling case and convinced me to give it a little more time and consideration. They even extended the cancellation window as a goodwill gesture. I decided to give them my business. But it came with the warning that any "bait and switch," "gotcha," "red flags," or other potential negatives would be met with consequences the likes of which their company had probably never experienced. They were confident that I would end up being a very satisfied customer. I wasn't sure if it was confidence or stupidity on their part, but I admired the "can do" attitude.

    The vehicle transport went off without a hitch. Granted, the pick up was delayed, but I didn't mind because I wasn't in a hurry. I told the company contracted by Safe Ship that it was perfectly fine if the car arrived at its destination late. Much to my surprise, even though it was picked up two days late, the car still arrived at its destination AHEAD OF SCHEDULE!

    The household move itself was ... okay. Pickup was a breeze. The crew was punctual, professional, meticulous, and friendly. They even showed up a day ahead of schedule. My box count ended up slightly higher than the estimate so I was charged a few hundred dollars more -- no big deal. But before I was charged, Safe Ship called and told me that before I'd be on the hook to pay even one more dime, they would need video and photographic proof of the overage. I found that level of integrity impressive. Don't get me wrong, I didn't mind paying the extra. It was just incredibly impressive that Safe Ship wanted to make certain everything was legit before I made the payment. Drop off wasn't so good. Mistakes were made and lessons were learned.

    That said, however, Safe Ship had my back and my interests at heart. From the moment I expressed even the slightest frustration, an entire team at Safe Ship got to work assessing the situation, mediating between me and the moving company, and keeping my best interests at the forefront of every step they took. These people went to bat for me. They dotted every I and crossed every T until I was completely satisfied with the outcome.

    Quite frankly, I've never had an experience quite like the one I had with Safe Ship. They exceeded my expectations. They worked tirelessly to ensure my complete satisfaction, their communication was positively remarkable, their candor was refreshing. There simply isn't enough praise that can be heaped on to this company. I don't plan to move again anytime soon, but if I did, I would go with Safe Ship again. They not only earned my business, they earned my trust and my respect. That's not easy.

    Joel and Grover took a gamble when they asked me to reconsider cancelling with Safe Ship. Clearly, they knew they could please even the most difficult customer -- not just please -- exceed my expectations. I'm incredibly grateful to them and to the entire Safe Ship company for going above and beyond on my behalf. There's only one word to sum up the experience and that's, "wow." DO NOT HESITATE go with Safe Ship!

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    Customer ServiceMovers

    Reviewed Jan. 1, 2026

    Safe Ship Moving Services coordinated our move efficiently. The customer service team kept us informed throughout the process, and the movers handled our items carefully. A trustworthy moving service.

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    Customer ServiceMoversStaff

    Reviewed Jan. 1, 2026

    Moving is stressful and Safe Ship helped make it less so with their organization, professionalism, and communication. The movers arrived on time and were very competent and efficient. They were also reassuring about the process. It was clear that everyone involved wanted to provide a positive experience.

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    Customer ServiceMoversStaff

    Reviewed Jan. 1, 2026

    The entire team was very courteous, helpful and conscientious. The moving team was hard working and let us know what was going on every step of the way. Safe Ship follow up has been great also. I highly recommend.

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    Safe Ship Moving Services
    Response from Safe Ship Moving Services

    Thank you for your recommendation. We're glad to hear the moving team was courteous, communicative, and hardworking throughout the process. It’s also great to know our follow-up met your expectations. We appreciate your trust in Safe Ship and wish you all the best in your new home!

    Customer ServiceSales & MarketingPriceMoversQuote AccuracyPackingRates

    Reviewed Jan. 1, 2026

    We moved from Pennsylvania to Ohio and the price quoted almost doubled by the time the move was over. They pressured me when I initially called and made promises they didn't keep. They sent a crew with a truck that was too small and were unable to get everything on their truck with no solution. We had to rent a U-Haul truck and pack the rest of our things and move them ourselves at an additional cost. They took 14 hour to pack our house and when they finally arrived at the new house another 10 hours to unload. I was extremely overcharged for the worst service I have ever received. When contacting the company they took no responsibility and offered no compensation. This was the worst experience of my entire life and they should be put out of business. They are total scammed and should be prosecuted. No one should ever use these people. They are criminals as far as I'm concerned!

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    CoverageMoversDamageMaintenanceStaff

    Reviewed Jan. 1, 2026

    Veniamin ** and his team were fantastic and extremely hard working gentleman. They were very thorough and walked the house with us to make sure we did not miss anything for the move. Truly appreciate these guys and the fact they were upbeat, positive, and courteous was very reassuring for our move - which everyone knows that moving is very stressful. Rushmore Van Lines INC. showed up and got right to work after going through the house and verifying what were moving versus what was staying. They were able to fix a problems that came up because they came prepared with everything needed.

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    Safe Ship Moving Services
    Response from Safe Ship Moving Services

    Thank you for the kind feedback. We're glad the moving crew was professional, prepared, and made your experience less stressful. It’s always great to hear when our carrier partners deliver quality service. Wishing you the best in your new home!

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    Verified purchase
    Alexander increased rating by 2 stars.
    PriceQuote Accuracy
    After a positive interaction with Safe Ship Moving Services, Alexander increased their star rating.

    Reviewed Jan. 1, 2026

    They will milk you for every cent you have, the quote reels you in and sounds nice then it flips a 180 and you end up paying triple when all is said and done, go directly through a moving company. Do not use this broker.

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    Meghan increased rating by 4 stars.
    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedDamageMaintenancePackingStaff
    After a positive interaction with Safe Ship Moving Services, Meghan increased their star rating.

    Reviewed Dec. 31, 2025

    I have moved cross country with Interstate movers prior and my move was good but a couple things broken. Safe ship got good reviews so I decided to go with them instead for my move from South Carolina to Denver. Huge mistake. The actual movers were nice but literally threw my stuff around and when it came time to move in, boxes were all different directions despite arrows. My furniture is dinged and scrapped and some other items broken but nothing bad enough to claim so I have to just live with it. The real awful part is the company itself and their customer service. My movers were 5 hours late getting to my location. No one texted or called to check in and no one from the company could tell me anything. I had a two week delivery window and when it started to get close to the end I contacted them. I kept being told my items “were in transit” and a driver would get back to me.

    Three days later I was annoying enough that Jonathan called me. He essentially gas lighted me, changing his story saying certain days didn’t count as deliverable days (even though I specifically asked the question and wrote it down prior to the move) and then changing to say that the countdown was actually “5 days after the day I stated was first deliverable”. He ended the conversation saying that I was going to get my stuff eventually and I should just be happy I was getting it at all (meanwhile I’ve been sleeping on the floor for 3 weeks). A manager called me later that day which made me hopeful since she at least wasn’t rude but she also did nothing to get my furniture sooner and days later told me that even though they quoted me 5-14 days, legally they had 30 days to get it to me so the quote doesn’t actually matter. My stuff was about a week late, banged up and I was up charged every step of the way. Horrible company.

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    Sales & MarketingPriceMoversQuote AccuracyStaff

    Reviewed Dec. 31, 2025

    Forced to give one star they don’t deserve! I would NEVER in a million years recommend this company. They are crooks and don’t care about anything but getting their money. I was charged over $8000 for a 2 bedroom apartment move across the country. They scammed me out of an additional $2000 because their shady sales guy Mike “misquoted” something on my manifest, but I got screwed out of the $$ because of HIS mistake. They don’t listen and they take advantage of you when you ask them straight out for help.

    Once you sign with them as the “broker” they add up charges annd misquotes, and you are stuck paying what they say, because you signed the original manifest. They say they’re affiliated with Veterans, which should be a disgrace, as if the Veterans knew the shady business they are in, they would demand to NOT be connected to this scam in any way! They told me some credits would be applied by the movers and would come off my quote, however after they got their money, no adjustments were done… leaving it up to me to fight with yet another company, who seriously had no reason to do anything because why would they take out of their money, and who in no way was going to honor what they said! The whole organization is awful!

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    Safe Ship Moving Services
    Response from Safe Ship Moving Services

    We understand how upsetting unexpected charges and billing disputes can be, especially during a long-distance move. Pricing and adjustments are based on the signed agreement and final services performed, but your concerns about communication and expectations have been noted and reviewed internally. We appreciate you sharing your feedback.

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    MoversPunctuality & SpeedPackingStaff

    Reviewed Dec. 30, 2025

    The moving crew were very professional, polite and fast!! I really appreciated how carefully they wrapped the furniture. We went through the paperwork very carefully and checked off the items that was going to be moved and marked the items that were not going to be shipped. I would definitely go with this company again!

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    Jody increased rating by 3 stars.
    MoversDamage
    After a positive interaction with Safe Ship Moving Services, Jody increased their star rating.

    Reviewed Dec. 30, 2025

    Do not use this company, they are not movers. They are brokers who do a horrible job hiring horrible movers who "lose" and damage your items. Steer clear, look at all reviews. You can hire your own moving company.

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    Customer ServiceMoversStaff

    Reviewed Dec. 30, 2025

    I am a repeat customer because Safe Ship Moving provides a great service. Customer service is helpful, attentive, professional and courteous. The moving teams are efficient, timely and responsive. The fact that they are veteran owned is a definite plus as well.

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    MoversStaff

    Reviewed Dec. 30, 2025

    The pick up team was amazing. They worked to protect my belongings and completed the pick up in a timely manner. I moved from Texas to California and SafeShip relieved me of a lot of my moving pains.

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    Customer ServiceMovers

    Reviewed Dec. 29, 2025

    What started as an anxiety filled adventure ended with smiles and what feels like friendships. Thank you to the entire team that made my move possible as well as the customer service provided by Jake M. You all have gone above and beyond.

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    Verified purchase
    Customer ServiceMoversPackingStaff

    Reviewed Dec. 29, 2025

    The Safe Ship Moving team was very impressive. From the original organizational call to the follow up confirmations to the packing and finishing, they were friendly, efficient, professional, and thorough. I would definitely use them again!

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    Staff

    Reviewed Dec. 29, 2025

    Jake provided excellent customer support, and Philip ** was exceptional in helping me coordinate every detail of my long-distance move. Philip’s extensive industry experience immediately put me at ease and made the entire process feel seamless. I felt reassured and confident knowing I was in such capable hands throughout my move.

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    MoversStaff

    Reviewed Dec. 28, 2025

    The movers were very professional, trustworthy and highly recommended. The customer support department was extremely helpful as well as Dexter and Jake from the customer experience team. I would recommend SafeShip to my friends and family.

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    Punctuality & SpeedPacking

    Reviewed Dec. 28, 2025

    The fastest and easiest moving experience ever. Ilya from Rushmore van lines arrived early in the morning exactly on the scheduled timeframe with Safe Ship. They wrapped everything and packed in a big box. Thank you for such a stress free day.

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    Customer ServiceCoverageTechMoversPunctuality & SpeedDamageMaintenancePackingStaffBillingTransparencyHonesty & Transparency

    Reviewed Dec. 27, 2025

    I had an extremely distressing experience with SafeShip Moving Services and MQ Movers, and I feel obligated to share this so others can make informed decisions. While paying in cash or cashier’s check was explained upfront, it was not explained why. It only became clear after going through this experience that this requirement exists to ensure the company is paid regardless of the level or quality of service provided, as full payment was demanded before unloading and before I was allowed to inspect my belongings. There were dishonest verbal promises and misrepresentation of the delivery timeline. I was repeatedly told someone would call me with updates regarding delivery, but those calls did not happen despite continued assurances.

    After waiting over 20 days for delivery, I was given just 12 hours’ notice that my items would be delivered — on Christmas Day. When the truck arrived, the carrier refused to unload anything without full payment upfront, and I was not allowed to inspect my items prior to payment. I was also not provided a copy of the contract, and an honest verbal explanation of the contract terms would have significantly impacted my decision-making.

    The condition of my belongings was unacceptable:
    • Boxes were contaminated with mouse droppings
    • Plastic totes were chewed through by mice
    • My dresser mirror was broken

    • Three live mice crawled out of the truck when the delivery driver opened it

    The delivery driver was rude, and the unloading crew appeared to be last-minute helpers hired the day of delivery. The helpers verbally told me they had no idea what they would be doing and were simply told to show up at my home address, which raised serious safety and professionalism concerns. After posting my review, I was contacted multiple times by representatives from both SafeShip and MQ Movers asking me to remove my review, including offers of compensation to do so. SafeShip attempted to present themselves as advocating on my behalf with the carrier; however, they are the company that hired the carrier, and I was given no choice in that selection. This experience was stressful, unsanitary, and deeply unprofessional. I strongly encourage anyone considering these companies to insist on full transparency, written documentation, and contract clarity, and to proceed with extreme caution.

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    Safe Ship Moving Services
    Response from Safe Ship Moving Services

    Your experience was not what we expect for any of our customers, and it’s clear that you were let down at multiple points. The delays, lack of updates, and the condition your belongings arrived in are all serious concerns. Being given such short notice—especially on a holiday—and feeling pressured to pay before seeing your items isn’t something we take lightly. On top of that, the state of the truck and how your items were handled raises real concerns about standards and accountability.

    You trusted us with an important moment in your life, and we recognize that trust was broken. We also hear you about how you were treated when you tried to share your experience—and that’s not how this should work.

    Our customer experience team is reviewing your account closely to see if we can come to a resolution that reflects how seriously we take this.

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    MoversPackingStaff

    Reviewed Dec. 24, 2025

    Excellent experience with Safe Ship and Premier Moving and Storage. Very professional, courteous, and skilled. Would work with again, absolutely. Majd did a great job organizing and arranging my things efficiently and with care.

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    Jay increased rating by 1 star.
    MoversPunctuality & SpeedRefunds & PayoutsTimeliness
    After a positive interaction with Safe Ship Moving Services, Jay increased their star rating on Dec. 27, 2025.

    Updated review: Dec. 27, 2025

    Safe Ship has reached out to me and resolved my concerns regarding my review.

    Original Review: Dec. 24, 2025

    Movers were quick and did the job, the company however had many inconsistencies. Times kept changing and there was some miscommunication. Delivery was a day late though delivery was scheduled and paid for same day.

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    Customer ServicePriceMoversQuote AccuracyPackingStaffRates

    Reviewed Dec. 24, 2025

    Based on my experience, it’s easy to see why this company receives so many positive reviews. From start to finish, the staff was friendly, helpful, and genuinely positive. The movers were professional, efficient, and handled the entire process with care. Communication was clear and timely, which made everything feel smooth and stress-free. While I know pricing and delivery timelines can vary depending on the situation, the level of customer service truly stood out. Overall, it was a great experience, and I would confidently recommend this company to others. Jake from Safe Ship is only a call away!

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    Customer ServiceTechSales & MarketingPriceMoversQuote AccuracyRefunds & PayoutsStaffRatesHonesty & Transparency

    Reviewed Dec. 24, 2025

    We contacted Safe Ship in September 2025 to get a quote for a coast to coast move. We didn’t have a move date, but we were pressured to sign a contract, which was first assessed at $15k. They insisted that we needed to put a deposit down to secure a spot for when we did have a move date. We did make a deposit of half the cost of the move, with a disclosure that we had 7 days to request a refund. At no time did they disclose that they were a broker and hired third party movers.

    After two days I was so untrusting of the contract, I called and requested a refund of my deposit. It was obvious that they didn’t want to refund my deposit, as I was transferred to three different sales agents, each one gave me a lower quote, which I kept declining, the last quote being $10k and they would store my household goods for up to 90 days. They finally agreed to refund my deposit, but it took nearly two weeks via snail mail to get it. These are not reputable company and do mislead people like me to trust them. Luckily we contacted a direct carrier (not a broker) and received a reliable flat rate to move. Do your research before signing with any company.

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    MoversStaff

    Reviewed Dec. 24, 2025

    Really great experience, they keep reaching out every step of the way. I'm looking forward to the second half of the move thanks to the team over at SAFE SHIP MOVING. Things are going well. And so onward and upward. Highly recommend this company.

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    Verified purchase

    Reviewed Dec. 23, 2025

    Safe Ship Moving has been a great service to my family and I on our out of state move. Especially during the month of December I had a lot of changes on moving dates and they were always on top of it and made my move worry free.

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    Customer ServiceMoversStaff

    Reviewed Dec. 23, 2025

    The movers were very professional and did a great job. I had a lot of stuff and they had to call for another truck and they were very patient and understanding. The move took all day but they didn’t stop until everything was done.

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    Verified purchase
    TechMoversPackingStaff

    Reviewed Dec. 23, 2025

    Safe Ship was a great experience. Was helping move my son from Washington to California and did not have to move anything. I have physical issues and I would not be able to function today if I had to move and load/unload the furniture and boxes. The movers and ASAP, who was contracted to actually move the units, were professional, courteous and efficient. Want to thank JP and Oscar personally.

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    PriceQuote AccuracyDamageStaffRatesTransparencyValueHonesty & Transparency

    Reviewed Dec. 23, 2025

    We recently moved from MN to AZ, & I want to write a Huge thanks to Safe Ship! They handled my heavy furnitures and several large wardrobes with ease. No scratches on the floors or walls, and they even helped reassemble my bed at the new place. Their pricing was transparent with no hidden fees, definitely worth every penny.

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    Michael increased rating by 2 stars.
    Customer ServiceSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedDamageRefunds & PayoutsPackingStaffRates
    After a positive interaction with Safe Ship Moving Services, Michael increased their star rating.

    Reviewed Dec. 23, 2025

    **DO NOT DO BUSINESS WITH SAFE SHIP***. If I could give them negative 5 stars I would. They don't even deserve 1 star. My wife and I hired safe ship moving company to move us from Tennessee to Idaho. At first they were very thorough with the list of items we have that needed to be shipped and moved with them. We were given a discount at that time to get us to do business with them as well. A few days later we get a call from another guy who magically increased our price by over $800 for the move therefore making the discount null and pointless. (One of their tactics to nickel and dime you.) Claiming that we added more items when we didn't. He said we added 7 items. (Basically 7 medium boxes that I told them in the initial conversation/quote). (How does 7 medium boxes cost an additional $800+??)

    Then, the moving company showed up to load our stuff. They left trash and garbage all over our house we were vacating making us have to clean up after them (completely unprofessional and disrespectful, especially when you are paying them $6,000+ for a move). Then they failed to list all our items on the list of items we were shipping. The only communication we received during this time was about money and not about anything else. Yesterday 12/22, our household goods were delivered by this company called "Loyal moving and storage" based out of Salt lake City Utah.

    These guys show up with our $5,500 Tempur Pedic mattress strapped to the backend and outside of their moving truck. (Didn't we pay you for the space in the truck??) Seeing our $5,500 mattress being treated like trash and it didn't matter was just the beginning of the $8,000 in damage and "lost" items from these people.

    The started to unload our stuff only to see all the damage they created and caused to literally EVERY single piece of furniture. They unwrapped our book shelves from the movers blankets and the bookshelves were absolutely destroyed and just left sitting in our garage for us to have to deal with throwing them away. One bookshelf was completely missing the other half of the bookshelf, my sim racing cockpit is completely missing, my weed wack is missing, my wife's library chair is missing, and all the boxes were destroyed and smashed. They took apart our glass table and didn't even bother to give us the hardware for it and or tell us they did.

    The delivery driver named Moussa told me that he knew about the damages yet not one person communicated this with us. Not one person told us about the missing items or damaged items until they showed up and I said something. (They would have said nothing about the damages and lost/stolen items if I didn't say something). I could have moved EVERYTHING myself with a U-Haul and flat bed for my Mustang they ALSO screwed up (scratched up windshield from the delivery driver using my wipers and said nothing about it). I could have spent $2000 to move everything myself by uhaul and everything would have been in the good/new condition our belongings were in when they picked them up initially.

    These people are liars, thieves, and scum. If THIS is how you as a "veteran owned" business conduct business (especially as a veteran myself) then you shouldn't be allowed to run this company. Take extreme caution when dealing with this company as I would highly recommend and encourage you to find someone else or do it yourself. These people owe us $8000+ for lost and damaged items that total more than the amount we paid for the move. Now we have to go through some insane "claims" garbage that I'm sure they have going all the time from other peoples claims based on the lack of professionalism and care they take during your move and with your personal belongings.

    This company treats your stuff and expensive items like they don't matter and just tell you to "file a claim." Telling me this is NOT a good enough resolution to the massive amount of money and damage you people caused on our belongings. This is absolutely pathetic and if we do not get refunded or compensated the amount for the lost and damaged items. We will be filling a lawsuit against this company and they will be sitting in front of a military judge very soon. I will NOT tolerate this level of disrespectful unprofessional lack of care from a company that made claims that they would take care of us and make sure our belongings got to us safely and in one piece and ALL the items got to us.

    If you spent the time reading this. Do yourself a favor and go give someone else your money and business. You will NOT get professional movers as 2 of the 3 guys who delivered our stuff yesterday looked like minors and had zero experience and couldn't even pick up a heavy box. (Weak and incompetent). They didn't even want to bring our stuff inside our home either. Safe ship better make this right or they will have this veteran suing you and filling a lawsuit.

    You would think that spending over $6000 to move your stuff that they would take good care of your belongings but they treat it like trash. If you want to deal with a headache and being pissed off. Then by all means use these criminals and unprofessional scum. Otherwise you would be doing yourselves a favor by choosing another moving company.

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    Sales & MarketingMoversDamage

    Reviewed Dec. 23, 2025

    I will start out. I am a veteran, and this was my last move to reviews online. Look, great. Initial conversation pressured to sell you. The move went ahead, read reviews. Military good, I will use them, showed up my house $7000 more. Everything agreed on had to change. Movers were mad, moving from Maryland to Florida. They held my furniture and everything. And said would be in a climate-controlled atmosphere, was not did not tell me my items will be taken off. The initial truck stored, put back onto another truck and destroyed in the process. Just a big items was over $10000 to damage. Do not use these people. They are just a middleman, you cannot contact them and tell the last minute and then everything is screwed up. Let's not talk about the movers. They use Mine like I said, destroyed antique furniture. All artwork was wrinkled and they will only give you a certain amount of money, caution, caution, caution.

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    MoversPunctuality & SpeedStaff

    Reviewed Dec. 22, 2025

    The movers (Thomas and Antonio) were extremely helpful. They worked really fast and hard to make sure it was exactly where I wanted it in the home. They were very skilled at everything they were doing and were all the time.

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    Sales & MarketingPriceQuote AccuracyPunctuality & SpeedPackingStaffRates

    Reviewed Dec. 22, 2025

    All seemed to be going will as I spoke to Arnold. We went through the house room by room to get a quote. He assured me that the accuracy rate of the quote is very high. I paid thousands of dollars a couple of months in advance to maximize the discounts. A week before the move, I was contacted by Kevin the “QA” rep who began prepping me for a higher quote when we went through the house again this morning 12-22-25. I contacted Arnold again who assured me that the quote was solid. When we finished going through my house today the quote literally doubled in price. Kevin said I added a lot of items to the inventory and now needed a full pack. I had boxed the vast majority to the items myself in original manufacturer boxes since I have high value media gear for a home theater.

    Arnold assured me that they have the highest accuracy rate in the business. Well it appears that the accuracy was 50%. This is classic bait and switch, it is far too late in the process to get other estimates. They claim their quote is “binding” but beware, the only binding portion of the quote is that while you can’t get out of it, there is nothing binding on their part. I am confident that every time another rep looks at the quote and surveys the inventory, it will be higher and higher. I would never recommend this company to anyone. I have been totally burned.

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    Punctuality & SpeedStaff

    Reviewed Dec. 22, 2025

    Setting up my move was quick and easy. Everything went according to plan and they took good care of my belongings. Customer support was very accommodating and helped me whenever I needed it. I'd work with Safeship to move again.

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    Customer ServiceMovers

    Reviewed Dec. 22, 2025

    Ok this is our 1st time using a moving company. I’ve always just moved myself. Well we’re moving across country and Safe Ship Movers really went above and beyond to make sure it went smoothly. They will call you a lot from many different people to make sure that everything is going as planned. Luis ** called after the movers came to make sure it went all well. I’m very impressed. A veteran owned company that I will definitely use again.

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    Customer ServiceMoversPacking

    Reviewed Dec. 21, 2025

    Working with Safe Ship Moving Services and Vanlines USA has been so smooth! Great communication prior to the move from Safe Ship. Van lines movers were efficient and wrapped all furniture prior to loading. We’d recommend both companies!

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    Reviewed Dec. 21, 2025

    The folks at Safe Ship were wonderful! They're willing to work with me & my niece on opposite coasts to get her moved from WA to GA! I'll work them in the future too, should I find myself moving again!

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    Movers

    Reviewed Dec. 21, 2025

    I was lucky enough to get the best move team I ever had. I used moving companies a dozen time during my 25 year military career, but by far, the Star USA Moving, LLC team was the best. Sean and all of the other movers went above and beyond to make me and my family happy with the move. Great work. Thank you, guys.

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    Safe Ship Moving Services
    Response from Safe Ship Moving Services

    Thank you for the great feedback. We're glad the team exceeded expectations and helped make your move a positive experience. We appreciate your trust and are happy we could support you and your family.

    Customer ServiceTechPriceMoversQuote AccuracyPackingStaffBillingProfessionalism

    Reviewed Dec. 21, 2025

    Now that it is all done I am very happy! Not just glad that it is over but very happy with the way it went. Safe Ship provided support and coordination throughout the entire process. It was communication from Safe Ship to it subcontractor American Central Moving and the subcontractor communication with the employees on site or on the truck that made this move a success. I must admit I was a little stressed out moving my family’s heavy furniture, antiques, Art, china and glassware across a thousand miles. Communication with Safe Ship by phone or online was effective and served to set up the process in advance. Prior to the move my daughter took the Safe Ship representative through the entire house using her iPhone while the representative itemized the inventory and to project the cost. This was sent to the subcontractor for review. The subcontractor showed up prepared and ready and on time communicating their arrival time.

    The team of employees on the ground projected confidence and adjusted their expertise to the various tasks and explained the process as they went. I admit that I was a little stressed out but ground team made me confident that they had the skill set to get the job done! It took a day and a half and two trucks to pack and load everything while at the same time we communicated the destination spaces were each group of items would end up. I gained confidence that this team would get the job done accurately with everything arriving in the correct location to enable us to unpack without having myself and my family having to move heavy items up and down stairs after the trucks were unloaded. The team effectively carried this out while keeping me well informed. I am highly appreciative of the on site team who managed the packing and lifting of the boxes with care and both ends of the 1000 plus mile trip!

    The only issue I had was the method of payment which required me to have a cashier check to hand to the firemen at the time of delivery. However, the company was supportive when it became clear that the method was no longer viable and allowed me to wire the funds from my bank account in Chicago. At the destination end the moving team continued in the presence of my family while I remained in Chicago. I had complete confidence that they would deliver and they did a fantastic job! I highly recommend Safe Ship Moving as a team of competent individuals who know what it takes to enable a move of significant size home across more than a thousand miles. They prepared us and were in turn well prepared during the entire process. I highly recommend this company (contractor and subcontractor) for their competent and effective performance of the move and for the customer support provided throughout.

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    Response from Safe Ship Moving Services

    Thank you for sharing your experience. We’re glad the move went smoothly and that our team supported you every step of the way. From planning through delivery, it’s great to know communication was clear and the crew handled everything with care. We appreciate your trust and are happy we could help make such a big transition successful.

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    MoversStaff

    Reviewed Dec. 20, 2025

    Morris and his team were extremely personable, thorough, and efficient. They were on time and took great care of all of my furniture. Definitely could not have completed this move without them. Highly recommend them and Star USA moving.

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    Response from Safe Ship Moving Services

    Thank you for the great feedback. We’re glad someone from your moving team made the experience smooth, timely, and handled your furniture with care. We truly appreciate the recommendation and are happy we could help make your move easier.

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    MoversStaff

    Reviewed Dec. 20, 2025

    Mark, Nikolai, Oleg were extremely professional and moved everything in a very timely matter. I will absolutely be using their services again and will be recommending. Without them I would not be able to have moved.

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    MoversDamageStaff

    Reviewed Dec. 19, 2025

    The crew from Rushmore Vanlines Inc. did an outstanding job. They where on time and very polite. They were extremely careful with all my belongings. Veniamin ** controlled his crew and answered all of our questions. I will recommend Rushmore in the future.

    Steve **

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    Punctuality & SpeedDamageRefunds & Payouts

    Reviewed Dec. 19, 2025

    Be very careful about using this company. They require a 50% deposit that is non-refundable after 4 days. We canceled a month later due to a family emergency. They offered no refund. So we are out 8k. They did zero work and got to keep our 8k. Do not recommend this company.

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    Sales & MarketingPriceQuote AccuracyHonesty & Transparency

    Reviewed Dec. 19, 2025

    Original Review: Absolutely bait and switch criminals. Hours before our move, their quote of $7,900 that we gladly agreed to went up to over $11,000! They kept our full deposit of over $3,500 and lied to our bank that we had "buyer's remorse" and that is why we cancelled our move with them. They are legally set up to operate with this business model. So much for supporting veteran owned companies.

    Updated on 01/22/2026: After baiting and switching (raising our moving quote by over $3,000) less than 3 days before our move, Safe Ship lied again...saying someone from their company would be reaching out to me soon. That was over a month ago. Criminals, liars, felons and drug addicts.

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    Sales & MarketingMoversStaff

    Reviewed Dec. 19, 2025

    Paul and his team went above and beyond. Very professional and efficient. Paul really took care of me, and gave me complimentary materials and discounts that made my long distance move a extremely smooth and pleasant move. Paul and the team made sure I was happy all the way. Definitely would recommend Paul and the company.

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    Customer ServiceContract & TermsSales & MarketingPriceQuote AccuracyPunctuality & SpeedDamageStaffRates

    Reviewed Dec. 18, 2025

    DO NOT TRUST THIS COMPANY! I questioned the reviews they had (I found them as I was on the phone getting my original quote). They transferred me to a salesperson who gave a spiel about the reviews being only 1% and "lowered my price" only for the price TO DOUBLE after they had my non-refundable deposit. When I asked to speak to the person who promised my pricing, they said "Oh they won't talk to you, they just want the sale". My things arrived late and damaged - I took photos of how my things were tossed in and crumpled into the truck (only attached a few, but there are more). Every chance they got, they tacked on another fee. This company is a scam, they put you into duress before each new signature because you know you've already sunk thousands into using them. This move cost me 10k, and I don't even have my stuff intact.

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    MoversPunctuality & SpeedDamagePackingStaff

    Reviewed Dec. 18, 2025

    I used SafeShip Moving for a move from Louisiana to Texas, and Moving Solutions was the carrier that handled the job. Everything went smoothly from start to finish. The movers were punctual, handled my belongings with care, and kept me informed throughout the process. There were no surprises, no damage, and the delivery was completed as expected. I would definitely use SafeShip and Moving Solutions again.

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    MoversPunctuality & SpeedPackingStaff

    Reviewed Dec. 18, 2025

    Fast and reliable service. I don't have that much, but still need to move back home after 4 years in cali. Ilya and Dosan polite and professional, they've used blankets and plastic wrap for everything. Will use Safeship and Rushmore with a heart beat.

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    Safe Ship Moving Services
    Response from Safe Ship Moving Services

    Thank you for sharing your experience. We're happy to hear your move was handled with care and professionalism, and that everything was well protected. It means a lot to know you'd choose us again—wishing you all the best settling back home!

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    Customer ServiceStaff

    Reviewed Dec. 17, 2025

    The pick was smooth and it was done carefully and thoroughly. The customer service is excellent and accommodating. The communication with their customers were superb and they arrived on time as they promised.

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    MoversDamageStaff

    Reviewed Dec. 17, 2025

    Thomas and Antonio with Rushmore were amazing, they were very delicate with all of our belongings and made sure we were catered to at every step! The guys we completely careful with everything we own, made sure to keep us in the loop every step of the way and the pickup went smoothly.

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    Customer ServiceSales & MarketingStaff

    Reviewed Dec. 16, 2025

    Seriously the sales agent was very rude. Told me not to raise my voice (when I wasn't even speaking loudly, just was saying hear me out). And told me I was head of the house and my wife was not. Who talks like that. I really wanted to use profanity, but am holding my horses to inform people that the sales agent they are using are aggressive and rude.

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    MoversPunctuality & SpeedStaff

    Reviewed Dec. 16, 2025

    The crew did amazing job working fast and efficient. Be respectful of things and still respectful of my time! They were very polite and understanding how we both could be efficient in the long haul! Would recommend again.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedPackingStaffRates

    Reviewed Dec. 16, 2025

    Me and my partner have been living in Cali for a long time and to move for retirement to Arizona. My friend recommended Safeship and I called them. They gave me reasonable price and sent professional movers from Rushmore van lines, who packed and moved everything super quick, appreciate these useful hardworking guys.

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    MoversQuote AccuracyPackingStaff

    Reviewed Dec. 16, 2025

    Safe Ship set me up with Wayflowers moving and storage out of Charlotte. Ivegen, Angelo, and Jordan were great. They showed up in their window, beat their estimated arrival time, and worked hard to finish the job. I’m writing this review as they finish packing, so I’m unsure if it will all make it in one piece, but they seemed to show care while handling my household goods. They were polite and courteous. I have no issues with them, and if my stuff arrives unbroken, I definitely would use them again.

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    MoversStaff

    Reviewed Dec. 15, 2025

    I would highly recommend Safe Ship. The movers were professional and friendly. They were able to troubleshoot problems that came up! For example we have a CNC machine and it’s about 1200 pounds and they figured out how to transport it. Al and Chris were amazing leaders and Jake ** reached out and was a great contact. Great job!

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    MoversDamagePackingStaffTransparency

    Reviewed Dec. 15, 2025

    SafeShip did a fantastic job with my move from Mississippi to Pennsylvania. The crew showed up on time, took great care wrapping my furniture, and handled the loading efficiently. I appreciated the consistent updates during transit and the transparency around delivery timing. All of my items arrived safely, without damage, and exactly as expected. Moving long-distance can be stressful, but SafeShip made the entire experience easy and straightforward. Highly recommend for anyone planning an interstate move.

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    Gerianne increased rating by 3 stars.
    Customer ServiceTechPriceMoversQuote AccuracyDamageMaintenanceStaffBillingRatesTransparencyTimelinessHonesty & Transparency
    After a positive interaction with Safe Ship Moving Services, Gerianne increased their star rating.

    Reviewed Dec. 15, 2025

    Updated on 03/25/2026: This is an amendment to a previous review. I reviewed Safe Ship in Dec., 2025 to share the horrible experience I received from their consigned carrier Fabri Express. Safe Ship themselves were great to deal with. In March, I amended my review, because Ashley from Safe Ship reached out to address my complaint further, which was appreciated. I'm amending my review again. Ashley has continually been in contact with me to share her concerns and conversations with the carrier. She has negotiated an additional settlement for me in the method of payment I preferred. I honestly hope they discontinue using the carrier I was assigned. However, the follow up and customer care I was provided by Ashley and Safe Ship warrants the increase in their review.

    Original Review: I used Safe Ship to move back to Maryland from NJ. Dealing with them was fine. However, the actual moving company they contracted was not. They kept hedging around with the prices. I wasn't provided written copies of inventory and invoices. They spoke broken English. Payment was expected electronically on apps I didn't have. Delivery was arranged to be on the same day, but the movers didn't know or want to do that, and charge and additional fee! I had one item broken and one missing. They disputed the claim and offered me less than $100 "in good faith." Then, they wanted to e-pay the "settlement" on the same app I don't have and we're fussy about issuing a check. Fabri Express was the contracted mover. I would never let them handle my belongings again!

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    MoversPunctuality & SpeedStaff

    Reviewed Dec. 15, 2025

    Really great deal. We are moving from Texas to South Carolina and they were the cheapest and best option around. Definitely recommend. They were able to schedule us 4 days out and provided very friendly service. They are a veteran ran business and are the best option military or not.

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    MoversPunctuality & SpeedStaff

    Reviewed Dec. 15, 2025

    Safe Ship 5 Star, I was very pleased to see movers were helpful, respectful, punctual, friendly & hard working. I will recommend my family and friends anytime over U-haul or any other company, thank you again for helping me out in my time of need, may god bless you all.

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    Customer ServiceMoversPackingStaff

    Reviewed Dec. 15, 2025

    Safe Ship Moving & Storage did a great job finding my moving company, Safe Ship Moving Services. Any questions I had I would just call and they answered right away. They were there 7 days a week and were always very happy and helpful to answer my questions. I needed a service to pack and take already packed boxes. They set me up with Paul of Century Moving Services. I would recommend them to friends & family.

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    Customer ServiceCoverageQuote AccuracyPunctuality & Speed

    Reviewed Dec. 15, 2025

    I asked them a lot of questions and they asked us a lot of questions. We thought that we covered everything. Later, we were told that my daughter’s move was subcontracted to another company. The day of the move was when the nightmare really began. The moving company reported to my daughter’s apartment hours and I mean hours late. They were rude and disrespectful. No disrespect, but they spoke the entire time in a different language. They tried to increase the estimate at the time of pick up. That should have been a RED FLAG. She had two days before her move out date. So, we could not hire anyone else in two days. This was the worst move that we have ever experience. I refuse to believe that anyone would give this company anything above a negative zero star. DO NOT USE THIS COMPANY. I would not recommend Safe Ship Moving Company to anyone.

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    Customer ServiceSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedRefunds & PayoutsPackingStaffTransparency

    Reviewed Dec. 14, 2025

    Everything seemed great initially. Even got a discount so that I would book with them right away and put down a deposit. Then four days later, they called to do a very thorough inventory, which then doubled the cost of my move. I live in a small two-bedroom apartment. I was very transparent to begin with with what I had to move. So once it doubled. I would have to forfeit my deposit because you can only get a refund after three days.

    The thorough interview interview happened on the fourth day. Which I was unaware they even did. They had me measuring boxes and all my furniture with a measuring tape and when I called to talk to the guy, I originally got the quote from he would not answer the phone or respond to any of my messages. He had told me small items would not affect the but they do. So my $3700 move turned into over $6000. I’m moving in 3 days and would have to sacrifice my $1500 deposit! So I had to leave a bunch of furniture behind and take off expedite shipping to get my cost down to $5000. That’s for one person in a small two-bedroom apartment not taking the couch or the kitchen table and chairs. One bedroom set and a desk.

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    Safe Ship Moving Services
    Response from Safe Ship Moving Services

    Thank you for sharing your experience. We understand how upsetting it is when the cost of your move shifts significantly from the initial estimate, especially so close to your move date. Someone from our Customer Experience team is reviewing your account to determine if a resolution can be reached. We appreciate you taking the time to explain what happened.

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    MoversPackingStaff

    Reviewed Dec. 13, 2025

    Move was fantastic smooth as they promised when I booked with them. I strongly recommend Safe Ship for your next move. Alex and his crew do an amazing job. They pack everything with care and focusing in service.

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    MoversPunctuality & SpeedDamagePackingStaff

    Reviewed Dec. 13, 2025

    Benyamin ** and his crew are the most professional, courteous, and hardworking people I have ever worked with in my many moving experiences. I was especially impressed with the speed with which they loaded and unloaded. I am an avid sportsman, and had a large number of bins, duffels, and tool boxes to move. They spirited them all out of the garage like magic, and did not even flinch when rolling my gigantic rollaway tool chest down a 12-degree slope into the new garage.

    They were particularly diligent with the move-in, as the place I am moving to has lovely hardwood floors. They laid down rubber matting, moved each load with extreme care, and asked questions when they did not know where something was to go. Benyamin and the whole crew were incredibly polite, careful with my belongings, and ever so respectful of the furniture that needed extra care. For my money, I would hire them again in an instant. And I would not hesitate in the least to recommend them to anyone who needs movers who know what they are doing.

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    Punctuality & SpeedPackingStaff

    Reviewed Dec. 12, 2025

    Safeship is a great company. Lewis is the best. He helped me so much. And Paul and his workers were outstanding, they helped me so well, they came early and wasted no time, they got the job done. They worked so many things out for me, and I’m very thankful for Lewis and Paul and his workers’ gratitude and understanding and supportive hands during this difficult time in my life. I don’t know what I would do without the kindheartedness of these people and they made sure my furniture and belongings are wrapped carefully and they are delicate with my items and for that, I appreciate them. I wish nothing but the best for this company. God Bless them all. 🙏🏾

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    PriceMoversQuote AccuracyPunctuality & SpeedPackingRates

    Reviewed Dec. 12, 2025

    Overall SafeShip was a great company to work with. They communicated the price, timeline, and expectations well and frequently. The actual movers, Tamir and Gene, were phenomenal to work with and speedily packed our boxes and furniture into the truck. They showed up early and were efficient. Would definitely ask SafeShip to handle our next move.

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    Customer ServiceMoversPunctuality & SpeedPackingStaff

    Reviewed Dec. 12, 2025

    Ilya called the day before to schedule the exact time of the pickup. Him and his crew arrived early in the morning (8am) and worked extremely professional and fast. They have packed and moved everything out so quick, I can't imagine a better movers. Thanks a lot Safeship for such a punctual and trained employees from Rushmore Van Lines.

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    MoversStaff

    Reviewed Dec. 11, 2025

    We had a wonderful experience. The movers were helpful, patient, respectful, and courteous. Would definitely recommend. Dexter was kind, helpful, and even made me laugh- even though moving is a stressful situation. I would give this company a 10 out of 10

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    MoversStaff

    Reviewed Dec. 11, 2025

    I was very impressed with this moving team. They arrived exactly on time, explained the whole process clearly, and treated my belongings with great care. The movers were polite, efficient, and worked calmly, which made the entire experience stress-free. I would gladly hire them again and highly recommend their service to anyone looking for a smooth, professional move.

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    MoversPunctuality & SpeedStaff

    Reviewed Dec. 11, 2025

    From initial video/walk through. They have an experience team taking care of our needs, to ensure the move goes smoothly. They accommodated a very quick move, with unexpected changes. Great company!!!

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    Safe Ship Moving Services
    Response from Safe Ship Moving Services

    Thank you for the amazing feedback! We're glad our team could make your move smooth and adapt quickly to your timeline. We appreciate you choosing us!

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    MoversPunctuality & SpeedStaff

    Reviewed Dec. 11, 2025

    Safe Ship goes the extra mile to make relocation easy. They hire movers who show up early and are very efficient at their job. They took great care in handling our stuff, they even repackaged some items to make it easier to move. Topnotch service!

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    Safe Ship Moving Services
    Response from Safe Ship Moving Services

    Thank you for your great feedback. We're glad to hear the team made your move easier and handled everything with care. It means a lot to know the service met your expectations.

    MoversPacking

    Reviewed Dec. 11, 2025

    Francisco and his team were very good. They provided great service and teamwork. They got straight to work and packed everything efficiently. I would recommend them in the future. They arrived at the time stated earlier in the day. Thank you.

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    Safe Ship Moving Services
    Response from Safe Ship Moving Services

    Thank you for your feedback. We're glad the team provided efficient service and arrived on time. We appreciate your recommendation and are happy to know your experience went smoothly.

    Customer ServiceSales & MarketingPriceQuote AccuracyStaffHonesty & TransparencySales Tactics

    Reviewed Dec. 10, 2025

    What began as a very thorough informative discussion with all parties, ended badly because the broker, Zachary **, who did work very diligently lost patience with me because I did not respond immediately to his high pressure sales by securing a deposit. I explained that my husband had to be involved in the final process and that he wasn’t home at the moment and I needed an hour. He called back right away with another sales tactic. I expressed my concern again more firmly and he got upset.

    This is verbatim what he texted me. “I just heard your husband talking to you in the background, I'm not sure what's going on or why you would say he's not there if he's there. Your quote is based on 1463 cubic feet. W are not the other companies you spoke with who pressured you and gave you a bad taste on your mouth. We were the company who was the most detailed and most thorough. Your cubic feet is the most important number in your quote. Call back when you're ready and your husband can join the conversation so everyone can be on the same page. And we can see what we have for availability at the time. I am not sure why you felt the need to lie to me but I can only assume you must have gotten us mixed up with one of those other compaies.” What he heard in the background was my TikTok on my iPad. To be clear, we had not spoken to another company, my husband was not in the background, and I am not a liar.

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    Safe Ship Moving Services
    Response from Safe Ship Moving Services

    Thank you for bringing this to our attention. We understand how important it is to feel respected and heard during such a major decision. While we aim to provide clear, detailed information to help customers make informed choices, the tone and assumptions in that message were not appropriate. Your concerns are valid, and we appreciate your honesty in sharing your experience. This will be reviewed internally to ensure that every interaction reflects the professionalism we stand for.

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    MoversPunctuality & SpeedStaff

    Reviewed Dec. 10, 2025

    Safe Ship movers did an excellent job, they were friendly, not just polite, they worked with my schedule and kept me informed. They were always ahead of their projected times and delivered my belongings on time and undamaged. They even asked me about their shoes, knowing it would be inconvenient to their objective. I would definitely recommend them for a move! Thanks again!

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    Safe Ship Moving Services
    Response from Safe Ship Moving Services

    Thank you for sharing your experience. We're glad to hear the team was courteous, punctual, and handled your move with care. It’s great to know everything arrived safely and on time. We truly appreciate your recommendation!

    MoversPackingStaff

    Reviewed Dec. 10, 2025

    These guys were on time, courteous, professional, friendly and efficient. The care they took packing up my heirlooms made me feel completely confident that my treasures would travel safely. These guys took the stress right out of my move.

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    Safe Ship Moving Services
    Response from Safe Ship Moving Services

    Thank you for your thoughtful feedback. We're happy to hear the team made your move smooth and gave you peace of mind with the care they took. It means a lot to know you felt confident and supported throughout the process.

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    PackingStaff

    Reviewed Dec. 10, 2025

    I used Safe Ship Moving to move my belongings from Az to GA. They were always in contact with me with details on dates, numbers of boxes, inventory etc. I feel like I made a dozen new friends. They were so personable and truly cared about my things. They wrapped everything in blankets and plastic wrap and were in and out in no time at all! A great company to work with!

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    MoversPunctuality & SpeedStaff

    Reviewed Dec. 10, 2025

    Best moving experience overall, my movers Simon and Ilia and Dosan they were incredible. Fast, efficient. Kind, gentle, experienced movers. They were able to park and move all my belongings almost 50 years living in San Jose just in one day. Definitely recommend them to anyone who needs moving service. Thank you. Safe Ship along with Rushmore lines for such a great service provided.

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    MoversPunctuality & SpeedDamageStaff

    Reviewed Dec. 10, 2025

    I loved my experience! They were very quick and efficient while also professional and careful with my belongings! One hundred percent would recommend to everyone I know who are moving!!! Thank you for all the help!!

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    PriceQuote AccuracyStaff

    Reviewed Dec. 9, 2025

    This company is fantastic! From the seamless quoting process to pick up and delivery. This move was time sensitive and personal, and each representative I spoke with was understanding, knowledgeable, and kind. Couldn’t have asked for a better experience. Thank you!

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    Customer ServiceMoversPunctuality & SpeedPackingStaff

    Reviewed Dec. 9, 2025

    Phone call was easy to make. Everyone I talked to was extremely friendly and helpful. Movers came when they were scheduled. Everything was handled quickly and professionally. They handled everything with care but efficiently. Highly recommend.

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    MoversPunctuality & Speed

    Reviewed Dec. 9, 2025

    Super fast and easy move, we have so much stuff needed to be moved and couldn't imagine it can be done so fast and efficient. Best experience overall, it was done before 12pm. Hard working ** from Rushmore. Safe Ship Moving are awesome.

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    Customer ServiceMoversDamageStaff

    Reviewed Dec. 9, 2025

    I don’t usually write these things on the phone but I just had to say something. The two young men from Rushmore moving company were just WONDERFUL, very polite and patient with me. They carried all my heavy things like it was nothing and were so careful, not a scratch on my furniture or the walls. They kept asking “Is this ok ma’am? Do you want this here?” and didn’t rush me even when I changed my mind a few times 😊. At my age that kind of kindness means a lot. God bless them, I would call this company again in a heartbeat.

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    peter increased rating by 3 stars.
    Customer ServiceCoverageTechSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedRefunds & PayoutsPackingStaffRatesTransparency
    After a positive interaction with Safe Ship Moving Services, peter increased their star rating on Dec. 12, 2025.

    Updated review: Dec. 12, 2025

    Resolved.

    Original Review: Dec. 8, 2025

    When you’re moving long-distance, choosing the right moving company is crucial. We relocated from Delaware to North Carolina in August 2025 and hired Safe Ship because of its glowing reviews. After a thorough consultation, sharing our Zillow listing and numerous photos of our home and belongings, we got a quote that was higher than expected. We negotiated, much like at a car dealership, and settled on a price we could manage. Throughout the process, we dealt with several different representatives, each claiming to handle a specific part of the move. We eventually decided to move forward with Safe Ship, feeling good about the price and services. But just three days before pickup, another representative called to “finalize details,” which was odd since canceling within five days meant losing our deposits. That’s when we were hit with a shocking new estimate—50% higher than the original!

    After several complaints to customer service, we were given a measly $1,000 refund, yet we still ended up paying 40% more than initially agreed. The move itself was grueling and exhausting, and to complicate matters, other aspects and details came into question. Pickup was paid with a certified check, while delivery had to be paid in cash—suspicious, to say the least. It seems the physical work is subcontracted to crews who are mostly untrained, except for a foreman in charge.

    On moving-in day, we were told the movers would arrive early afternoon. Instead, they showed up at 9:00 p.m. with a ragtag crew who unloaded our things with little care, stacking furniture, boxes, and crates haphazardly.

    In retrospect, I was left extremely dissatisfied with Safe Ship’s deceptive practices, including bait-and-switch tactics. Reflecting on this experience, I have learned to approach service providers with greater caution and to scrutinize contractual terms more carefully, especially regarding pricing and communication protocols. This move has underscored the importance of transparent business practices and follow-up, which were clearly lacking in our experience with Safe Ship. WE GOT SWINDLED..... DO NOT HIRE SAFE SHIP.

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    Alexander increased rating by 4 stars.
    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedRefunds & PayoutsMaintenanceStaffBilling
    After a positive interaction with Safe Ship Moving Services, Alexander increased their star rating on Jan. 1, 2026.

    Updated review: Jan. 1, 2026

    I’m only changing this rating due to the fact I’m a men of my word, update on this, I did get me refunded back to my card after going back and forth, still won’t do any future business with this ship company.

    Original Review: Dec. 8, 2025

    DO NOT use Safe Ship. Horrible company, they lower you in with a good deal, but they just getting their hustle in, by locking in their fee, any down payment you will give them doesn't go to the actual shipper, these people are just them charging you for calling a random shipping company. Once the company gets to your house, they demand more money due to the estimate, Safe Ship does not work with the way they charge. My experience was very bad, the shipper didn't show up till late at night when they said they were going to be there between 12-4 pm. Guys show up at 7:15 pm smelling like beer and know the Safe Ship doesn't want to take responsibility or give me a REFUND for the worst delivery I have ever encountered, very unprofessional.

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    Customer ServiceMoversPunctuality & SpeedPackingStaff

    Reviewed Dec. 8, 2025

    Excellent service, everything was delivered with care. The crew had great communication and completed the job very quickly. I recommend this company to anyone moving in the area. They made the process fast and easy.

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    MoversPunctuality & SpeedPacking

    Reviewed Dec. 7, 2025

    It was an emergency move, my mom passed and all her stuff had to be moved out in 1 day. Ilya and Simon arrived on time and work hard even it was a 3rd move for them. Oh my god, they packed everything so quick. Thanks Safe Ship for such a great moving experience with Rushmore movers.

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    Safe Ship Moving Services
    Response from Safe Ship Moving Services

    Thank you for your kind words. We're glad the team arrived on time and helped make a tough day a little easier with quick, efficient service. We appreciate you choosing us.

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    MoversPunctuality & SpeedStaff

    Reviewed Dec. 7, 2025

    Reliable moving service, super fast and safe, Ilya and Simon have done absolute amazing job today. I can't imagine more professional movers. Rushmore Van Lines and Safe Ship great moving companies to work with.

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    Sales & MarketingMoversDamagePackingStaff

    Reviewed Dec. 7, 2025

    Brian ** from Safe Ship Moving Service did a fabulous job with my move from Nevada to North Carolina. He was professional, organized and careful with my belongings, and kept me informed throughout the entire process. They also gave me a significant discount on the packing for my antique furniture and fragile items, which I really appreciated. Without hesitation, I highly recommend their service.

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    MoversPackingStaff

    Reviewed Dec. 6, 2025

    Moving from NY to Virginia, it was a such stressful experience, but as soon as my movers arrived, Deny’s and Java, they immediately made me feel at ease. And they were friendly, professional, helpful, and all my stress went away, as soon as they told me not to worry about anything, they will take care of everything and that they did, the packing it was so professional done, it was amazing. They were amazing, they were my angels sent from heaven. I was and I’m grateful for all the help they provided for me. Thank Deny’s and Java for all your help! God bless you both.!

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    Customer ServiceTechSales & MarketingPriceMoversQuote AccuracyStaffSales Tactics

    Reviewed Dec. 6, 2025

    Did not realize they are a Broker when I called. They conducted the inventory based on my home listing online. The quote/estimate was $2,000 more than when I went direct to other moving companies. Their site recommends you get three quotes, their sales try to push you into a contract immediately. I believe they released my phone number to other movers, as I immediately started getting texts from "Dispatchers" offering discounts on my move. Initially they were professional but the higher cost, the pushy sales, and releasing my phone number are not okay with me. I did not choose them for my move.

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    MoversPunctuality & SpeedStaff

    Reviewed Dec. 6, 2025

    Safe ship was amazing starting from scheduling to delivery! The movers were on time. Professional, friendly and polite. They were very conscientious about moving the larger furniture so not to bump into the walls and doors!! Delivery was timely and again very conscientious about placing and reassembly.

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    Verified purchase
    Customer ServicePriceMoversPunctuality & SpeedHonesty & Transparency

    Reviewed Dec. 6, 2025

    Great service from Safe ship and Rushmore, top notch movers, fast, efficient, well trained and speak English. Appreciate all of the stuff hard work. Also no hidden fees or additional charges on the day of the move.

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    Customer ServiceMoversPunctuality & SpeedPackingStaffBillingDamage Prevention

    Reviewed Dec. 5, 2025

    A very smooth pick-up process by Plymouth Line Movers, under the auspices of Safe Ship Moving. They called to schedule our pick up just as planned. The moving truck arrived on time, calling 45 min out to keep us apprised of their schedule. The two gentleman movers were extremely efficient, professional and friendly. They took great care with all our items, padding and wrapping more than expected to protect each piece. They worked together very proficiently to complete the job in a timely manner. The documentation and payment process was handled equally efficient. We were very impressed with how great the entire pick-up process went.

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    Danielle increased rating by 4 stars.
    Sales & MarketingPrice
    After a positive interaction with Safe Ship Moving Services, Danielle increased their star rating.

    Reviewed Dec. 5, 2025

    The worst company and experience ever! As the previous reviews have stated, no one comes out to actually survey/inspect the amount of HHG’s on hand and then lowball a 3rd party company, who in turn charges more for pick up and delivery of goods. I’ve ended up paying an additional $7000 due to their lack of integrity. For them to be “Veteran owned,” they’re scamming Veterans and their families.

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    MoversStaff

    Reviewed Dec. 5, 2025

    The move crew was respectful, and they were in and out in less than thirty minutes! The QA team, Dexter especially, were also helpful and made sure everything went smooth as possible! No hassle, just getting the job done!

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    Customer Service

    Reviewed Dec. 4, 2025

    So far, halfway through the move, I have nothing but positive things to say about Safe Ship. A small communication oddity was very deftly handled by my customer service contact person, Jake, and I am looking forward to the completion of a pleasant experience and the delivery of my shipment.

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    carrol increased rating by 3 stars.
    Customer ServiceCoverageRefunds & PayoutsPacking
    After a positive interaction with Safe Ship Moving Services, carrol increased their star rating on Dec. 6, 2025.

    Updated review: Dec. 6, 2025

    Samatha ratified the money problem very prompty.

    Original Review: Dec. 4, 2025

    Paid Safe Ship for mattress & box spring cover which was never delivered resulting dirty, filthy box spring. Also paid for 3 outdoor planters to be moved but they failed to move them, had to go back to the house & move them myself. Took 3 trips to get them. Called them they said will reimburse me $143.00. Never received a dime, it's been going on 3 months.

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    Customer ServiceMoversStaff

    Reviewed Dec. 4, 2025

    Great moving company! They helped my military family move and made everything easy and stress-free. Our customer service rep, Samantha **, was amazing—super helpful, responsive, and professional. The whole team took great care of our things. Highly recommend!

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    Safe Ship Moving Services Company Information

    Company Name:
    Safe Ship Moving
    Website:
    safeshipmoving.com