Safe Ship Moving Services Reviews

The night before the movers (ASAP Movers) were to arrive, the driver called, and was very aggressively asking if they could change the pick up date, the truck was having mechanical difficulties. I told him "no", I had everything scheduled. I was already in Texas at my property, My daughter would be there. 7/30/26 The movers arrived, there were 3 of them, even though I was told I paid extra for extra services. In the end they did not take the lamps, they hid them behind a stack of totes. They left 9 pieces of furniture. How is it, that the quote was so far off for 9 pieces of furniture?

I wanted my stuff delivered on 8/3/26, however the driver insisted they could not make that date, the soonest was August 10, after much discussion and pressure, we finally relented to 8/10/26. 8/10/26 no delivery. I made several calls. They had no idea, where my stuff was, but, they were still within timelines. Many phone calls, lots of frustration, wondering if I would ever get my stuff, absolutely no help locating my stuff. 9/4/26 My stuff finally made it. One driver, no crew to help unload my stuff. the driver spent quite a bit of time on the phone, not unloading the stuff. It took 30 days to deliver my stuff, with no explanation. ASAP movers were willing to reduce my debt to them, if I would remove the bad reviews that my sister put in, when I told them that I could not delete the reviews I didn't type, they told me then the debt stands.

My belongings were stored and repacked between pickup and delivery. I am now having to pursue the carrier and claims process to locate my missing property and seek compensation for anything that cannot be recovered. I understand Safe Ship acted as the broker rather than the physical carrier. However, I hired and paid Safe Ship to arrange my interstate move and relied on them to select a carrier capable of safely transporting and accounting for my belongings. As the customer, I should not be left dealing with 7 missing boxes and extensive damage after entrusting my move to the companies involved.

I have inventory records, delivery paperwork documenting the 7 missing boxes, photographs of the damage, and documentation supporting the missing property. I sincerely hope Safe Ship takes an active role in helping locate my belongings and resolve this situation. Until my missing property is recovered and the damage is appropriately addressed, I cannot recommend Safe Ship Moving. I will update this review if Safe Ship and the carrier successfully resolve the situation.

Most concerning, when the shipment finally arrived, I was NOT permitted to inspect my property before making the required final payment. I was required to send payment through Zelle BEFORE I could view, inspect, or verify the condition and completeness of my belongings. Only after I sent the payment was I able to see what had been delivered. Once I was permitted to inspect my property, I discovered extensive damage and missing belongings. Virtually EVERY piece of furniture was damaged, including my desk, couch, TV stand, coffee table, bed frame, and mattress. My television was completely shattered. Multiple boxes were crushed, torn, and had large gashes in them. An entire medium-sized box containing numerous personal belongings was MISSING.

The delivery personnel also attempted to give me OTHER CUSTOMERS' PROPERTY, and I had to tell them those belongings were not mine. This was especially alarming considering I had specifically been told that I was paying for a private truck. I contacted the carrier regarding the extensive damage and missing property. Rather than taking responsibility, I was directed to a third-party claims process through MovingClaims.net. I subsequently found extremely concerning customer reviews regarding that claims service.

The broker arranged this move, selected the carrier, and represented the service I was purchasing. I relied on those representations and paid for professional transportation and storage of my property. Instead, I was required to pay through Zelle before being allowed to inspect my shipment, and only afterward discovered extensive damage, a shattered television, severely damaged boxes, missing property, and other customers' belongings mixed into the delivery.

I am requesting a FULL REFUND of the amount I paid for the moving services, as the service I received was not what was represented and my belongings were not transported and delivered with reasonable care. In addition to a full refund, I am seeking appropriate COMPENSATION FOR ALL DAMAGED AND MISSING PROPERTY, including my shattered television, damaged furniture, damaged boxes and their contents, and the entire missing box of personal belongings. I believe the broker should take responsibility for the service it sold, the representations made to me, and the carrier it selected.

My belongings were picked up on July 25, but they were not delivered until September 6 — 45 days later. From August 10 through September 4, I called Safe Ship every day for an update. Each time, I was essentially given the same response: that they had contacted the shipper and were working on getting a driver. This went on for weeks. In other words, I was repeatedly calling for an update and receiving no meaningful information about when my belongings would actually be delivered.

I have served in the military and have experienced numerous moves throughout my life, including moves from Germany to Nebraska, Nebraska to England, and back. I understand that moving involves multiple parties and that delays can sometimes occur. I also understand the difference between a broker and a carrier. What I don’t understand is how a delivery can be delayed this significantly while the customer receives essentially the same vague response for weeks.

I do want to recognize Ulli, one of the Safe Ship customer service representatives I spoke with. Ulli was very sympathetic, demonstrated excellent customer service skills, listened to my concerns, and was able to get me a rebate. I genuinely appreciated Ulli’s efforts. However, all in all, I would never have chosen Safe Ship if I had known my daughter would end up having to sleep on her mattress for 45 days while waiting for the rest of her belongings. That is the reality of what this delay meant for my family. This was an awful experience. While I appreciate Ulli’s efforts, the overall delay, lack of meaningful communication, and failure to meet the delivery timeframe I was given when I booked the service were extremely disappointing. I would not use Safe Ship again and would not recommend them to anyone.

Original: My experience was not good. Initially quoted one price, then one week before the move we did a final inventory and the price almost doubled. After questioning, they brought the price down some but still more than the original. I expected an increase when it got closer, but the final increase was almost 50%. They also quoted over $500 for packing materials but when the movers showed up they have only blankets and tape! Due to the way they crammed my stuff in the back of the truck, it arrived with multiple broken items. I have filed a claim and hopefully they will address my concerns. The problem though is Safe Ship does the quote but the claim is with the carrier. I would never use a broker again for a move.

Do not use this service!!!! They do not vet the moving companies they use! We had a terrible experience with the moving company they approved for our move. The moving company damaged a considerable amount of our furniture - several items were beyond repair and needed to be replaced including a dresser, a mattress, 2 box springs and they lost our 6 ft fiberglass ladder. We filed a claim for these items plus the considerable additional damage to other items that we could repair well enough to live with (although these items are a constant reminder of the poor quality of service and lack of care on the part of the moving company). They insultingly offered us $91!!!

ORIGINAL REVIEW: In January of 2026 I contracted with a moving company for an 1800 mile move. On the phone call with Rachel ** (**) broker, and Camel Moving as the mover, I was given a quote of $6000.00 with a deposit of $3000.00 that was fully refundable if my home did not sell. I was told by Ms ** that I could change the date of the move at any time with a 7 day notice. I repeatedly asked would I get my deposit back if my home did not sell. She repeatedly informed me that I would. There was a tremendous amount of paperwork involved and so I leaned on her verbal information to help me make a decision.

When I took my home off the market and called to get my deposit refunded I was told that I do not have the ability to get my money back, This is in direct contrast to what I was told, I am filing this report as fraudulent business practice. They made $3000.00 dollars on my not being able to sell my home. I was treated incredibly rude, called a liar, and my only recourse is to "hold" my moving contract for a year. That is not a fair business practice. I took my home off the market since it did not sell and I now have $3000.00 of my social security monies being stolen by this company. I am a senior and I feel I was taken advantage of completely.

On July 30th, 2026, I got the call from the person who met them on the property in Oregon of all the shenanigans. I was not prepared for that big amount of money on top of the $3000. That the driver was handed in cash, but the $5000 that was paid in advance to Safe ship and the $3000 upon delivery. I did not have another $3000. Here it is August 31st, and no one knows where my belongings are currently located. The driver won't answer the phone, and Safe Ship tells me that I have no recourse, they are within their window. Over 30 days to transfer personal belongings from Salem Oregon to Texas. Wow.

Safe Ship is a broker and the company they assigned us is US Prime Movers. Brian, the man from "quality assurance" then told me the price would be $30,000.00. He was aggressive and rude, insisting in a very condescending tone that we had over 2.500 cubic feet of belongings. (The mover/driver who delivered everything to NC said it was 1.800 cubic feet.) I was tossed around through a series of very time-consuming and frustrating customer service encounters before finally reaching a woman named Dawn. We got the price down to $25,000.00. Still too high, not just by my estimation but also by my realtor's brother who runs an Atlas Van Lines service in Texas.

When the movers arrived, there were three: the driver and two guys unloading, one of whom left the job and stole the driver's tools needed to put things together. So, just two guys now and they worked until 11 p.m. with one having to come back the next day. Missing: two TV soundbars (1 a Sonos), and the leg to an expensive couch. Broken: a flat screen TV, an expensive framed painting with the glass shattered, several nicks and dents to a brass and mango wood coffee table, slats and surfaces of a sideboard of metal and wood from Norway bought for $1,800.00 from Anthropologie, and a severely damaged wooden headboard to our queen size bed that was hand-carved in Malaysia ($2,000.00 bed from Anthropologie). We also have somebody's expensive Burton snowboard and other such items. I have multiple photos of all of this.

They showed up 4 minutes to 3pm, pulled up in an unmarked box truck, 2 guys in front and 2 guys come out the back. Open the doors and it was like Cheech and Chong rolled out, my neighbor was outside checking her mail and said to them, WOW!!! Someone's been partying hard, they said nahhh that's from that house over there. From that moment on it was a true horror movie. They were counting things as if they had packed it which they hadn't (a 945.00 charge). We caught it. Talked to the boss via cellphone video, took it off.

Finished packing at 815 pm. From that time until 12:55am doing paperwork while my husband and I are getting more and more pissed off. We wanted to leave around 230 am to begin our drive with at least 6 hrs of sleep under our belts ...NOPE!!!! It was error after error and because we were going over to the next day, they were going to charge us!!!! Figured it all out get them out! Get into our truck list my hotel night $212.00. Get on the road. To go outside and they left all their water bottles paper food wrappers in front of my house.

They show up 2 weeks later, with so much damages. I had my grandparents' antiques especially their bedroom set which they have my mom and then I restored it, the front was broke off, they put something on top which made dents, put a deep gouge on the other one, broke the aforementioned 65in tv, damaged my antique wine cabinet cant find the bigger to our lawn mower. Boxes 46 of them 43 of them were ripped or torn open. Smashed lampshades.

Now, for the TV they are saying they packed the one that is ok and we packed the one that got smashed. The only way that got smashed that way is if the actually dropped it, shattered. They have called me a liar, in an e-mail. Never EVER EVER USE THIS COMPANY. They are only giving us .60cents per pound for damages. Live and learn on us. Our payment when they dropped off was to be paid before the begin to take our furniture off the truck (hostage situation) paid in full.

Original Review: Aug. 28, 2026

The movers that packed up at our home in Nebraska did a great job, with care protecting important personal items. I only wish that truck had been the one delivering to our home in Florida. Unfortunately, that’s NOT how the process works! Our truck went to Kansas City and was unloaded somewhere, then reloaded sometime later to another bigger truck.

When our load was delivered in Florida, boxes and totes were smashed and damaged. My Husband watched as they unloaded boxes upside down, clearly marked as I personally packed them. No point in packing heavier items in the bottom, with lighter items on top when they are tossed upside down. The care the packers took wrapping our leather furniture “Almost” made it undamaged!!

The delivery crew that showed up in Florida was not even Close to the quality people that loaded it. Many items were broken; how on earth one of my husband's pewter statues got damaged seems to be impossible!! I packed them with extreme care and more than adequate packing. I have pictures!! It was heartbreaking to unpack damaged items, after seeing them packed with care, feeling confident it would be received with the same care. The Crew in Florida had the audacity to ask me to give them the tip and not the Driver! Believe me, no one deserved a tip. My advice: make sure your goods stay on the same truck from start to finish.

When I called back to get some of my money back, all they said was, "We will give you a moving credit good for one year." I told them I didn't want that cause I wasn't moving within a year and THAT is how they get you. Hook, LIE and Sinker. They are keeping all $4000+ of my money that they didn't do jack-sh!t with. They could have said, " Well you are past your 72 hours but we will refund you half of your money...." I would have been satisfied with that, but they kept every nickel. If you are prior military, don't work with these people. They will rob you blind and take all your money. WORST COMPANY TO WORK WITH SO DON'T.

Original Review: Aug. 25, 2026

This is the worst, most tortuously worrisome, disruptive, constant terms-changing, thoughtless and callous excuse for a mover, possible. Avoid these creeps at all costs!! I paid 1500 dollars extra for an expedited delivery, and they broke their word to deliver my belongings by the agreed upon date, and as a result, I had to either sleep on the floor, with no household supplies, or stay in a hotel for days on end. Then, they kept vomiting the excuse that I allegedly agreed to a hidden technicality in a contract, which allowed them the extra time.AND, THEY REFUSE TO REFUND THE 1500, FOR A 1600 MILE MOVE, MOVE TAKING AS LONG AS 11 DAYS,

Before that, one of them falsely alleged that I added seven items to the original pickup inventory, because he was too stupid to realize the latter was based upon the number of line items, without the quantities of each being totaled. Pick up also took two hours of unnecessarily prolonged paperwork, because the contractor was crippled with fear over counting wrong.

After my finalization call they’re saying I need a 26ft truck and tripled my price. Well, they don’t let you get your deposit back after 72 hours (30 to 60 days before you’re moving you’re never going to know exactly how much you have!) They’re not flexible like they claim to be, the inventory list is not negotiable, even though they said “the amount of boxes really isn’t a big deal”… so if you’re stupid enough to use them then you better be 100% accurate on what you’re moving with them. Again, I’m a week away from a stressful move now scrambling to find someone to move me, out $1,700 for my deposit and furious about the musical telephone they put me through where no one claims responsibility for the miscommunication. Do not put yourself through this stress. This company should be ashamed of themselves for doing this. I would give them zero stars but it’s forcing me to pick 1.

Now, after THREE separate people from their Customer Experience Department personally contacted me and promised my belongings would arrive within 2–4 days, my belongings are STILL not here. I called again today, and I was told there was “another delay” and that my belongings now supposedly won’t arrive for ANOTHER 3–4 days. At this point, the communication is beyond unacceptable. The dates keep changing, nobody seems to know what is going on, and I am constantly having to chase this company down for information about my own belongings.

And unfortunately, the problems started from the very beginning. When the movers picked up my belongings, they were rude, had attitudes, and clearly had not properly reviewed my inventory/check-off list. They started packing items that were specifically NOT on my list, and when I corrected them, their attitude completely changed for the rest of the move. I even bought them water, and despite that, they continued to be rude and unprofessional. I have NEVER dealt with a moving company this terrible. The communication is terrible. The follow-up is terrible. The customer service is terrible. And based on my experience, the movers themselves were completely unprofessional. I paid this company to move my belongings not to spend weeks chasing them down, getting conflicting stories, and repeatedly being given dates that they fail to meet.

I am also an influencer, and I have a platform where I can share my experience with a large audience. If this situation is not resolved and my belongings are not delivered and delivered in the condition they were picked up in as I made sure to take pictures of everything as promised, I will be sharing my full experience publicly and encouraging my 500k followers to leave reviews. At this point, I have given this company more than enough opportunities to communicate honestly and actually deliver what they promised. I am done accepting excuses, conflicting timelines, and empty promises. I JUST WANT MY BELONGINGS DELIVERED.

The pickup itself was also extremely unprofessional. The crew left trash behind and gave the impression that nobody was actually coordinating the job. It became clear that Safe Ship relies heavily on subcontractors, and the lack of communication between the company, the subcontractors, and the customer was incredibly frustrating. I shouldn't have to chase down the people responsible for my move just to figure out how to pay a fee that I had already asked about multiple times. Eventually, after considerable effort on my part, I was able to get the pickup fee paid. Then I was informed that the remaining balance would have to be paid in cash upon delivery. Since I had already been given conflicting information about payment methods, this was yet another unnecessary complication. To avoid any further issues, I ultimately paid the entire remaining balance.

The communication—or lack thereof—continued throughout the process. I was told that someone would contact me on Monday to discuss and confirm the delivery schedule. That never happened. I spent days trying to get information and eventually went nearly a week without being able to get a clear answer or reach the appropriate people. When I finally did receive information about delivery, the notice was completely unreasonable. I was contacted the evening before they wanted to deliver my belongings. That is not adequate notice for someone who needs to make arrangements to receive an entire household shipment. A moving company should provide a reasonable delivery window and communicate that information well in advance, not expect the customer to rearrange everything at the last minute.

Then, as if the entire experience hadn't already been frustrating enough, the driver arrived claiming that I still owed a balance—even though I had already paid the entire balance. At that point, I had to deal with yet another communication breakdown between the company, the driver, and the subcontractor. The subcontractor involved, Allstate Shipping, only added to the problems. The people handling different parts of the move seemed completely disconnected from one another, and getting a straight answer was nearly impossible. The customer should not be responsible for coordinating communication between the moving company, its subcontractors, drivers, and office staff.

What should have been a straightforward moving experience became a constant battle to get basic information, confirm payments, arrange delivery, and make sure I wasn't being charged twice. I spent far too much time chasing this company for answers that should have been provided proactively. My advice is simple: stay away from Safe Ship and their subcontractor, Allstate Shipping. The upcharges, poor communication, lack of coordination, payment confusion, inadequate delivery notice, and repeated issues with the balance made this an incredibly stressful experience.

If you're considering using Safe Ship for your move, I strongly recommend doing your research and considering other options. Moving is already stressful enough without having to spend your time tracking down a moving company, correcting payment misunderstandings, dealing with subcontractors, and worrying about whether your belongings will actually be delivered when promised. I would not use Safe Ship again, and based on my experience, I cannot recommend them to anyone looking for a reliable, professional, and communicative moving company.

Original Review: Very disappointing experience — services were not as promised. I used Safe Ship Moving Services for a residential move from Rhode Island to Florida, and unfortunately, my experience was extremely disappointing and stressful. During the sales and booking process, I was told my belongings would be kept separate from other customers’ items, that I was essentially purchasing dedicated space on the truck, and that my items would be digitally inventoried using barcodes and scanning at both pickup and delivery. I was also reassured there would be strong communication throughout the process and that my requested delivery timing should be achievable. That is not what happened.

At pickup, there was no barcode scanning or digital inventory system. Instead, stickers were placed on my items and a handwritten manifest was created, which was difficult to read. I was later told my belongings were being taken to New Jersey before being transferred to a larger truck, despite being under the impression that my items would remain properly separated and tracked.

My delivery was about a week late, and communication during the delay was poor. When the truck arrived, my belongings were mixed in with a large volume of other customers’ items. The movers appeared to have difficulty identifying which items were mine, and additional belongings were later found in a completely different area of the truck. This was especially concerning because I had specifically been told my items would not be mixed with others.

Several boxes were destroyed, storage bins were cracked, and personal photographs that had been stored securely were found loose on the floor of the truck after a bin had opened. Some items are already known to be missing, and because this was a move from one storage unit to another, I may not discover the full extent of missing or damaged belongings until later.

While most of my items were eventually delivered, the overall handling, tracking, communication, and care fell far short of what was represented to me when I booked the move. This experience caused significant stress during an already difficult interstate relocation, and I would caution others to ask very detailed questions and get every service promise in writing before booking. Based on my experience, I do not feel the services delivered matched what was sold to me.

Original Review: Aug. 19, 2026

Avoid SafeShip Moving Services and Premier Moving & Storage. Our journey began on 1/27/26 when we contacted SafeShip Moving Services out of Boca Raton, Fl for a complete home move. This was to be a full pack and local delivery of a 2100 plus sq ft home. A video walk-thru of the entire home and basement was completed while on the phone with the SafeShip agent to determine volume of items to be moved. Based on the live walk-thru a determination was made regarding the number of truck (2) and supplies needed. A contract was signed and a deposit made.

The moving date was to be 2/25/26 with everything being packed and moved before the end of the day. On 2/21/26 SafeShip contacted us for a final live video walk-thru. After completion of the walk-thru they determined that they had miscalculated the volume to be moved on the previous walk-thru. They wanted to change the amount owed for the move by almost double the original contract. We were forced to negotiate a new contract as it was only 4 days before we had to move out of our home. On 2/24/26 SafeShip contacted us to confirm everything for the move. Original arrival time of movers was between 9am & 12pm. We explained that everything had to be out of the house on the 25th. We were promised that the movers would arrive by 8am with 2 (26 ft) trucks and 5 people.

On moving day, 2/25/26, Premier Moving & Storage (out of Fairfield, NJ) arrived at 10:30am with 1 truck and 5 people. At 4:00pm they ran out of packing boxes, furniture blankets, and packing supplies causing them to purchase from local stores. Because of the shortage of supplies things were not packed or boxed properly. They finished packing and left at 2:15am on the 26th. They left a large amount of trash which was on their truck when it arrived and we had to take it to the dump before out closing that morning.

Finally on delivery day 2/28/26 only 1 truck arrived and we discovered that our belongings had been taken off of the trucks and stored somewhere. Some furniture items had been left outside as they were still wet and holding water. We had specifically discussed with SafeShip at the time of signing the contract that our things remain on the trucks. We were assured that that would be the case. Because of poor packing and storage a large amount of our items were damaged or broken. The list is extensive. We have just completed our claim process and are now able to write this review. In conclusion, we strongly urge anyone reading this to avoid these 2 companies!!!

Original Review: Aug. 18, 2026

I hired Safe Ship Moving Services for a cross-country move from Virginia to the Kansas City area, and unfortunately, this has been one of the most frustrating moving experiences I have ever had. The problems began with pricing, continued through pickup and delivery, and more than six weeks after the move began, I am still dealing with an unresolved documentation issue that is preventing me from completing my military PPM reimbursement.

For context, I am a single person who lives a relatively minimalist lifestyle. I do not have an unusually large household. During my initial consultation, I provided Safe Ship with an inventory of the belongings I intended to move. Despite that, just days before the move, the estimated cost increased dramatically and ultimately came close to double what I had initially been quoted. At that point, my move was imminent and finding another company was no longer a realistic option.

I was also repeatedly warned about the possibility of additional charges associated with an 18-wheeler and potentially needing a shuttle if a large truck could not access the property. This was particularly frustrating given the relatively small size of my shipment and added another layer of uncertainty about how much the move would ultimately cost. Then came the pickup problems.

Safe Ship failed to have my belongings picked up by the latest date in the pickup window I had been given. This was not simply inconvenient. I was moving out of a rented townhome and had coordinated my move-out deadlines and cross-country relocation around the company’s stated pickup window. When the pickup did not happen, I was told that the drivers who were supposed to arrive were reportedly having issues related to exceeding their allowable driving hours.

Safe Ship then asked when I could be available the following day. I said first thing in the morning and was specifically told that a truck would arrive at approximately 8:00 a.m. The following morning, 8:00 came and went. No truck. No phone call. No update. By 9:00 a.m., I still had heard nothing. It took multiple attempts and several hours to finally reach someone who could tell me what was happening. I was then informed that the truck would not arrive until later that afternoon.

Once my household goods were finally picked up around July 1, the communication problems continued. I told the company I would be available to receive my belongings beginning July 4. Over the following weeks, I repeatedly had to initiate contact simply to find out where my belongings were or when I might expect them. I received very little proactive communication.

By the morning of July 19, I still did not have a confirmed delivery date. I called Safe Ship and demanded an update. I was initially told I would need to call back the following day. I questioned why the company responsible for coordinating the transportation of virtually all of my household belongings could not even tell me where they were or provide a projected delivery date. Shortly after that conversation, the contracted carrier, Fabri Express, called me directly and informed me that my belongings would be delivered the following day, July 20.

Even then, the movers did not actually arrive and begin unloading until approximately 7:00 p.m. Unfortunately, delivery was not the end of the problems. This move was a military Personally Procured Move (PPM). Certified full and empty vehicle weight tickets are required documentation for processing my PPM reimbursement. I received the loaded/gross weight ticket, but I have still not received the corresponding empty/tare weight ticket. I began repeatedly requesting the missing ticket from Safe Ship. Each time, I was told essentially the same thing: they were working on it and needed another 24–48 hours. Another 24–48 hours would pass. No ticket.

I would follow up again. Another assurance that they were working on it. Still no ticket. It is now August 17. My household goods were picked up around July 1, delivered July 20, and I have been requesting this documentation for weeks. I still do not have the empty weight ticket. This isn’t simply paperwork I would like to have for my records. The missing ticket is preventing me from completing my military PPM reimbursement with the Army. I have now specifically asked Safe Ship to either provide the ticket or tell me in writing whether the ticket does not exist or cannot be located. What stands out about this experience is that it wasn’t one isolated mistake. It was a pattern throughout virtually every stage of the move:

The estimate increased dramatically shortly before the move. The latest pickup date was missed. The replacement 8:00 a.m. pickup time was missed without notification. I repeatedly had to chase the company for information about my shipment. I did not learn that my belongings were arriving July 20 until July 19, after I called and pressed for an answer. Delivery did not begin until approximately 7:00 p.m. And now, weeks after delivery, I am still chasing Safe Ship for a required weight ticket while being repeatedly told to wait another 24–48 hours.

I understand that long-distance moves involve variables and that schedules sometimes change. What I do not consider reasonable is having to repeatedly chase the company for basic information and documentation from the beginning of the move through weeks after delivery. For military members in particular, I would strongly caution against using Safe Ship for a PPM based on my experience. Weight tickets are not optional paperwork for us. Their continued failure to provide the required empty weight ticket has now moved beyond poor customer service and is directly delaying my ability to complete my Army PPM reimbursement. I would not use Safe Ship Moving Services again.

Original Review: Aug. 15, 2026

I would give 0 star (or even negative) if I could. This whole experience with Safe Ship has been a nightmare. Starting from pick up to current. They picked up my stuff on 7/9 and I still haven't received it. I was initially told it usually takes 14-21 business days. Before the pick up, I was given the pick up window (1-2 days) and told to be notified at least 24 hours in advance for the exact date & time of pick up. However, they never contacted me and I had to call them first and that was when I got notified of the exact pick up date and time, which was the night before (~10 hours before). What if I didn't call them first? Were they going to notify me the morning of like 2 hours before they come? They never communicate clearly and will always give you the "estimate", which they will tell you it's "NOT guaranteed".

And it's been more than a month and I'm still waiting to receive my shipment. And there was not a single communication that was initiated by Safe Ship. I always have to call them first or open a ticket for them to provide me any update. When I called this Tuesday, I was told that the truck has left on Monday and it will be arriving either this Friday or Saturday. When I called again on Thursday because I needed to know if they were coming on Friday, now they were telling me the truck has left on Wednesday and it will be arriving either Sunday or Monday. They lie to you and will never give you the exact ETA. I have a few moving experiences, but this has been the WORST experience I've ever had. I'm not a type of person who normally leaves a review but I had to for Safe Ship, to help other people to not go through this nightmare. Do NOT use Safe Ship for your move, and you're welcome.

Original Review: Aug. 14, 2026

Safe Ship (broker) had a quick response up until the contract was signed. Final price was 50% more than the quote (which sucked you in). Final volume agreed on was accurate. Had 3 different BOLs signed. Shippers arrived on time and were fast. Thought our delivery date was going to be in 3 days, but no word from anyone. Called Safe Ship, transferred me to the shippers (All State Moving). They could not tell me where my items were or any delivery date. No one would call us back. Repeated calls for the next week, before I got answers (Delivered on 10th business day). Movers were polite but could have done a better job packing the truck. Furniture had rubs in it, and tape residue was stuck on and end table that will not come off. Safe Ship wanted a review as soon as our items were picked up. Very disappointed in the communication after our items were picked up. After a week we felt we would not see our possessions again or were damaged.

Week after week it’s the same lies. Promises after promises week after week all lies made by carrier delivery promises made by the people who book the move. We have had zero communication after the truck left his apartment. house. Shame on you Safe ship. The way you treat your customers will come back to haunt you. My son’s furniture still missing along with sentimental items that we have no idea when and if we will see them again. Very disappointed experience and will never do business nor recommend Safe Ship Moving Services. Liars and Dishonest, shame on you.

Two months later, less than a week before I had to be out of the house, a Safe Ship case manager did a video walkthrough and said I had more items than originally quoted. I had to pay another $3,400 on top of my initial $3,800 deposit, leaving me no real option but to pay to stay on schedule. In addition, I had to pay $6,400 at pickup and another $6,400 at delivery. After one month in storage, I requested delivery for July 8. The contract allowed up to seven days after that date, but the deadline passed with no call. When I contacted a Safe Ship representative who had said she would stay with my case, she told me to contact the moving company directly. Safe Ship had effectively pushed delivery follow-up onto me.

After the second load, several items were missing. The driver, who was very helpful, found the rest in another storage location, drove back to Louisville, KY, and delivered them the next day. After three months and $20,200, the move is finally complete. We have not unpacked everything yet, but several items already opened are broken, including frames and lamps.

Overall, Safe Ship Moving Services failed to provide the accountability I expected. The initial quote appeared seriously underbid to secure the sale, increasing from about 1,000 cubic feet to more than 3,000 cubic feet. Some change is understandable, but being off by more than 2,000 cubic feet placed a major financial strain on us. This review is factual and based off my experience. This experience was very disappointing. I should have seen the initial drop from $20,000 to $10,200 as a major red flag.

If this review helps even one family think twice, it is worth sharing. Double-check the contract, verify the inventory, and if the cost suddenly doubles, get your deposit back and walk away. I received a call today from Safe Ship and they continue to state that they did nothing wrong. Safe Ship still has not explained why the initial quote was so far off. They may blame me, but I trusted them to quote the move accurately and honor the original quote. Someone should look at the sales tactics and stop underbidding to get the sale. I doubt I will hear back now that they have been paid in full. But a little restitution would go a long way. Being a veteran owed broker, I expected more accountability and service.

Summary: Safe Ship quoted my move at $10,200 after first estimating $20,000. After telling the sales guy that I want to get other quotes, he put me on hold and came back and quoted me $10,200. I agreed with the lessor quote and signed the inventory. Two months later during the quality assurance call it went back up to over $20,000…stating that there is more stuff than originally inventoried. So, we are back up to the original cost of $20,000 4 days prior to the move. They intentionally did something to the original inventory to reflect a lessor amount to get the sale, and then up charged prior to the move.

The move involved last-minute price increases, poor communication, missed delivery timelines, missing items, and damaged belongings. Based on my experience, customers should verify every detail in writing, confirm the inventory carefully at time of the sale and the quality assurance call and be cautious of large quote reductions that may not reflect the true final cost.

I don’t care about the higher cost. If that is the cost it takes to move my belongings then so be it, but don’t under sell people and then hit them with higher costs. They got their legal jargon down pat. I told them to listen to the original call and they would hear the sales guy go from $20k plus to $10k. I asked them for a copy of the call (since they are using it to determine my case). They said they legally couldn’t provide it. Nothing to hide right???? Be careful when dealing with moving brokers.

The company they hired to move my house broke tile in the home loading furniture, broke a chair, gouged an antique desk, and broke lots of dishes. The moving company supposedly filed a claim with their insurance about the broken tile and was to reimburse us. We never heard anything from them. Our broken furniture, dishes, and damaged desk were just a loss for us. We spent well over $60,000 with Safe Ship to move all of these houses and only one went well. They are a broker and choose the moving companies based on what they say is a rigorous vetting process. Breaking and damaging property is bad. Losing an entire truck and telling the family to wait seven weeks before being able to do anything about is appalling. Even if he is reimbursed, how do you put a price on losing everything a person owns.

Original Review: Aug. 12, 2026

I contracted a move from OH to AZ with Safe Ship Moving Services and my items were picked up on 6/29/26. I paid for a turnaround time of 5-10 business days, starting from 7/5. It is now 8/11/26 with no items in sight, and I wasn't told until 8/10 that my items were still in storage in OH and there was no driver contracted. I called multiple times in the weeks since the delivery window closed and was never given any information on where my items were, was never called with updates even when I was told to expect a call, and never spoke to the same person twice. I received contradictory advice - wait for a call vs. call yourself because they won't call me. I expressed my frustration and wasn't given any options to escalate my concerns or forms of resolution. I would not recommend this company for any reason due to the lack of professionalism and failure of communication.

What I found out the night of the 29th, was that they could not find a carrier to complete my move. How ridiculous. I booked in APRIL for a move in JUNE. They couldn’t find a carrier to move my items and cancelled on me THE NIGHT BEFORE my apartment move out date. They refuse to reimburse me for the last minute movers I had to book solely due to their negligence and cancellation of a cross country move. Avoid wasting your money with them. Horrible company all around.

Original Review: Aug. 9, 2026

I was excited to relocate to be with my service member. We were in a perfect sweet spot and I began making phone calls to get quotes. I had a great experience with the representatives on the phone and felt like everything was up to code. My service member ended up getting injured and it resulted in us having to push the move back. No big deal, I opted for the full “white glove” service and was told I could make a free date changes and cancellations should life happen. I was optimistic that pushing the date was be sufficient.

Fast forward to this week, my service member’s injury didn’t improve and now he will be relocating closer to me, resulting in the move no longer needing to be required. Given how the move isn’t scheduled till January and I provide valid reasons, I didn’t anticipate for them to go against the “if life happens, we can cancel” pitch given to me. The phone rep begins to tell me that because I signed a Bill of Lading that I am not eligible for a refund of my $2431.03 deposit (50% of my estimate that I signed) that I made in good faith.

This is beyond anything I’ve experienced in government work because I have yet to see a Bill of Lading containing any proper information, a representative never came to my house to do a pre inspection and no services have been rendered. All interactions were purely on the phone and I was told many times that prices were subject to change once a pre inspection was conducted.. that means the Bill of Lading was never generated, their version isn’t a true CFR approved Bill of Lading, only an estimate. I never even received the name of the moving company who would be packing my household items. Their solution? Giving the credit to my family or putting this move on hold!!

I’m prior military, actively supporting our troops in the Logistics field (surface and air) and my partner is a naval officer. I have never seen someone grossly misquote the CFR to personally fit their agenda. They are not “military friendly” and mislead their customers. You have 72 hours prior to pick up/ when the Bill of Lading is provided to be able to dispute and cancel. Please look elsewhere and do not make the same mistake I did with trusting the military friendly label. I will be sharing the word within the community.

Original Review: Aug. 5, 2026

This is the worst company I have ever worked with. There is no consistent person to speak to in the phone. Promises made by carrier differ from delivery promises made by the people who book your move. I drove across 5 states to be at the destination at the delivery time promised and I received zero communication after the truck left my house. When I called they said it will no longer arrive the day the carrier said the delivery would come, but instead two days later. With two young children and a house with nothing to sleep on. This is after we paid 2/3 of the payment!!! Shame on you Safe ship. How you treat your customers will come back to you tenfold.

2. They were friendly.

6. The company touts being veteran friendly, and claims there was a discount for veterans but we never saw it. Personnel did not have any veterans that we met.

Overall we would never use this company again and we definitely do not recommend them.

Original Review: Aug. 4, 2026

Our move was an in-state move of approximately 250 miles, and our experience with Safe Ship Moving Services was extremely disappointing from start to finish. Before signing the contract, we were upfront about the size of our move. We completed a virtual walkthrough of our home, explained that we had a large collection of china, numerous antique furniture pieces, and even shared that when we moved into this home 20 years ago, it required a full 18-wheel trailer. I told the salesperson the estimate seemed too low, but he assured me he had extensive experience and was confident in his assessment. He also told us there would be a quality assurance walkthrough a few days before the move.

About a week before our scheduled move, we had received no communication from anyone. Concerned, we contacted Safe Ship ourselves to arrange the promised quality assurance walkthrough. During that call, we were told the salesperson had significantly underestimated the move. Our quoted price suddenly jumped from $11,000 to $27,000.

After losing confidence in the company, we attempted to cancel the contract. We were informed that we would forfeit our $4,500 deposit if we did. With so much money already committed, we felt we had no practical choice but to negotiate. Eventually, we agreed on a price of $20,000, even though I was very uncomfortable moving forward. The next issue was the packing schedule. Safe Ship planned only one day for packing. I explained that one day would not be enough, but I was assured they would send a “white glove” crew with sufficient labor to complete the job properly.

Two days before our moving window, we still had not heard from anyone to confirm dates. Once again, we had to contact Safe Ship. The representative was dismissive of our concerns, but we finally learned the move had been assigned to American Knights Moving. When we called them, we were told they planned to use two box trucks. We immediately explained that this would not be sufficient, and after considerable back-and-forth, they finally agreed to send a full 18-wheel trailer.

When the crew arrived, they quickly realized the move was much larger than anticipated. They didn’t bring enough packing supplies and had to leave to purchase additional boxes and tape. By the end of the first day, only about 60% of the house had been packed. They assured us they would finish the next morning before the truck arrived.

When the truck did arrive, they were still only about 80% packed. Part of the crew loaded the truck while the rest continued packing. They eventually managed to get everything loaded, but it was clear the move had been rushed from the beginning. Delivery was no better. The unloading crew rushed through the job, stacked boxes carelessly, and left many pieces of furniture disassembled. When we questioned this, we were told the truck had another move scheduled in Houston and they needed to leave immediately.

As we unpacked, we discovered just how carelessly our belongings had been packed. Many fragile items had been thrown into boxes with little or no protective wrapping. Numerous pieces of china, antiques, and furniture were damaged beyond repair and had to be discarded. Our estimated loss was approximately $10,000. What many people don’t realize is that the basic valuation coverage only pays $0.60 per pound, not the replacement value of your belongings. For example, one of our tables, worth approximately $2,100, had its tiled tabletop damaged with tiles busted loose. The compensation offered for that item was only $31.50. In total, for roughly $10,000 in damaged property, our settlement amounted to just $163.70.

This entire experience was stressful, frustrating, and incredibly expensive. From the low-ball estimate and dramatic price increase to poor communication, inadequate preparation, rushed packing, and significant damage to our belongings, we were disappointed every step of the way. I would not recommend Safe Ship Moving Services under any circumstances.

Come to find out the carrier grabbed our stuff (in a 1978 U-Haul) and took it to a storage unit in our hometown. Anthony told me they had re-dispatched the job on July 9th. I urged the new carrier name from him. Now the excuse is that the original carrier has the key to the storage unit and they can't reach them...and that there's a PAST DUE storage bill. We're now at 65 days and our stuff is 2 miles from our prior home.. DO NOT USE SAFE SHIP!!!!

Original Review: Aug. 3, 2026

Don’t walk but run away from this company. This was a life lesson no one should have to experience. Once the price is established, the promisees of great service, customer satisfaction completely diminishes. Phones calls not returned, no follow up, waited 45 minutes to speak with a manger and it went to their voicemail. I’ve relocated 4 times over my working career and never had an experience this bad. My advice go with a national moving company stay away from this interstate broker.

Original Review: Terrible service, most furniture items damaged, boxes torn & crushed, many things missing. Trying to resolve has created constant run-around from one group to another, they do not want to stand up for their terrible service. DO NOT USE THIS COMPANY FOR YOUR MOVE, YOU WILL BE SORRY!!!

Then the day before pick up July 8th I never heard from the company on the exact pick up time so I called around 5pm and the guy on the phone said, "Well it looks like you have a two day pick up window and so if you don’t hear anything tonight it may be July 10 or 11th till pick up." I said no. I told him I need pick up the 9th and was never told one time about a two day window. He said, "I’m sorry it looks like you have the two day window. You didn’t pick the one day window for a extra $150.." I said, "I was never told about that one time. You are the first person to tell me. Even though I talked with three different people from booking to accounting I was never told once." He said, "I’m sorry and will see if I can get a update. I will call you back in ten minutes."

Then I was never contacted but luckily over an hour later I get a update they’re picking it up on the 9th.. Then one of my doors get damaged during the move and when I reported it Safe Ship texted me giving me a number to make a claim with that’s a different company and not them. They don’t handle the problem.. which wasn’t the biggest issue.. My biggest problem was they were supposed to deliver it on July 10th because I had a funeral on July 11th and my first day at my new job July 12th.. so first day goes by I hear nothing and I reach out and the guy said he will get a update and call me back..

Well another person to not call me back with a update on my problem. Which of course I hear nothing the next day either until late in the day they’re delivering it Monday July 12.. even though in the very beginning I told them I need it on the 10 and not one time did the guy tell me it may not be that day not one single time did he say it could be one or two days after that.. He never offered me the deal to make sure it’s the same dates even though I asked twice the dates to make sure the pick up and drop off dates.. The drivers also didn’t speak English which was difficult to go through. All in all from traveling starts to state was already stressful this company made it 5x more stressful and never called me after to see how it went. I’m very unhappy how safe shop treated my move. I’d not recommend this company for any moving services.

Second, their contracted moving company was completely incompetent and clearly sold the contract to the lowest bidder. They showed up at 2pm with only 2 people to pack and load a 2,700 sq ft house. The promised 4 people and a 5-6 hour job. It took 12.5 hours and I had to remain onsite until 2:30am. They did not protect my floors or have an appropriate appliance dolly. They damaged my home in multiple areas, including my hardwood floors and front entry door and did not have proper tools or equipment and dropped my refrigerator out of their truck and lied about it until I confronted them with video evidence. They also couldn’t figured out how to get my appliances out of the house so I had to instruct them on removing doors from the jambs and taking handles off of the refrigerator. This required me to served as a laborer to help complete the tasks.

Upon arrival, multiple things were damaged and a couple things were missing. My new home has widespread damage on the walls. And all my stuff got delivered on one truck despite Safe Ship raising my costs for a second truck. Safe Ship did not properly vet the company and is trying to put all blame on the moving company and say they are not responsible. The company is currently not answering their phone. As a broker, Safe Ship is ultimately responsible for the work they contract out to serve their customers. All they did was take my money to pair me with unqualified movers who damaged my home and goods and lied to cover their tracks. This is completely inexcusable. I went to the BBB and was offered back $1,500 of the $21,000 I paid and was told to sue their contractor if they refuse to pay for my damages.

Original Review: July 29, 2026

Avoid the headache and just pay more for more professional movers. Asking questions such as "what state are my things in?" or "what is my estimated delivery date" gets nothing back but confusion. E-mails and the contract have different information than what they tell you over the phone.

We were contacted 3 days before the furniture pickup date by a “Quality Control” person to make sure everything was ready for the move. He started off by asking about how many wall hangings we were going to ship. When we told him, he asked if any of those wall hangings had glass fronts. We said that many of them did. He stated that those items would require special handling, which would be an extra charge. At no time prior to signing the contract, were we asked about how many glass-fronted wall hangings we had. The QC person then proceeded to ask for the dimensions of our living room sectional.

So, we had to break out a tape measure and give him the exact dimensions. He stated that the sectional was larger than they had anticipated, and there would be an extra charge for that. We had showed the original estimator the sectional, so this wasn’t news. He was very condescending and made it seem like it was our fault that the original estimate was wrong. He stated that we didn’t disclose many items to the original estimator and there would be extra charges. It was three days to the move. There wasn’t time to avoid this trap and use a different company. We were stuck with these guys who used a tactic to increase the cost of the move significantly at the last minute.

Safe Ship doesn’t move your furniture. They contact the actual moving company and negotiate a price. You could do this yourself. After the furniture was picked up, Safe Ship had no involvement in our move. When we ran into a problem with the actual moving company, we contacted Safe Ship to ask them to intervene. They told us there was nothing they could do. It was between us and the moving company. Safe Ship’s web site says “We make moving easy.” Nothing could be further from the truth.

When the furniture was delivered at the distant end, the moving company wouldn’t unpack the boxes they had packed. When we showed them we had paid Safe Ship for the “White Glove Service”, which includes packing and unpacking, the moving company said that Safe Ship didn’t communicate that requirement to them, and they wouldn’t honor the service. They stated again that they don’t unpack. Period. Even though we paid Safe Ship for the “premium” service, we didn’t get it. There are so many problems, we couldn’t include them all in this review.

We don’t know how this Safe Ship gets so many favorable reviews. They didn’t do anything to assist with our move that we couldn’t have easily done ourselves. We paid them thousands of dollars, and were left holding the bag. We wish we would have gone with Atlas Van Lines. Yes, their initial quote was higher, but in the end, it very likely would have been cheaper and less stressful. This has been the worst moving experience in our lives – by far!

They picked everything up on July 6 and promised delivery by July 11. It is now July 27 and our household goods still have not arrived. I have called Safe Ship multiple times and received no delivery estimate. When I finally called All Moving and Relocation directly, I was put on hold for 30 minutes, hung up, called back, and was told the shipment still hadn’t even been scheduled for delivery. The representative said they would “work on getting it delivered ASAP” but gave zero timeline. We are left with no belongings, no clear answers, and growing concern that our household goods may be lost or stolen. I would never recommend either Safe Ship Moving Service or All Moving and Relocation LLC. Do not trust them with your move.

Safe Ship Customer Service just passed around from rep to rep, telling us they would get Abwini to correct issues. Safe Ship was Zero support; we were basically told us anything to get us off the phone and told to file for arbitration. Safe Ship and Abwini strung this out for 8 months finally offering to settle for $350 when they had destroyed thousands of dollars in furniture, some of it not replaceable. Our last correspondence with Safe Ship "Management" we were asked to give them 48 hours to get a proper response from Abwini, they then went silent and won't return requests for updates. Run from these guys, I would have given them below a one star, if possible, total mislead on delivery, costs, zero customer service.

From July 4th (my first available pickup date) to July 25th (yesterday), I called every two days to try to get a hold of my movers because they didn't give me any receipts, copies of my contracts, etc. Safe Ship customer service was of no help. All they told me was, "Sorry you just have to keep calling and we sent them an email but we can't cc you because that's against our policies." Finally yesterday after 3 weeks of calling every 2 days, I finally got a customer service agent who was able to have the movers pick up. They said they would call me within the next 24 hours. They did not do that. Instead I called customer service again later in the evening and after customer service called the movers again, they finally called me. They said, "We will be there tomorrow between 5-7 pm." Then the movers finally come.

EVERY. SINGLE. ITEM. IS DAMAGED. LITERALLY EVERY SINGLE THING. Not only that, they spilled BEER on my boxes. Why would someone be drinking beer when they are at work and completing a service? Not only that, the movers did not even know which items were mine and which were for another customer. I had to sit outside as they unloaded so they wouldn't give me someone else's belongings. I am still in the process of assessing the damages but this is completely unreal the level of disrespect and lack of care in moving my belongings from across the country. I would never use this company. You'd be better off inconveniencing yourself and doing the trip yourself.