Extra Space Storage Reviews

I went to the 134s 700w in SLC Utah. The girl working there at 12 noon on December 27. Was the most rude arrogant, dishonest and confrontational person I have ever encountered Short changed me $10 and put it in her pocket and denied it. Never go to that location unless you want to be offended and wait on a terrible employee to help you when the feel like they are ready. And finished with personal time. Never again!!

Laurie ** at the Edgewater NJ facility was absolutely HORRIBLE; I never any correspondence. Any Leases or policies. Also, the text messages does send monthly. Not to mention, Joan stated the Auction is scheduled on December 5, 2024 then revised to January 5, 2025. However, luckily I called another facility in New Jersey seeking the District Manager's contact information; whereby Christian informed me the Auction is actually scheduled for January 3, 2025; I would have been 2 days too late! Laurie & Joan does whatever they want to do; they notate the account according to cover themselves.

I have been renting a storage unit here for about a year. They take the money directly out of my account and last month I noticed they took twice the amount. Came to find out they changed my rates without telling me and we’re just going to start taking a much larger sum. I told him I was moving and would pay for the month prorated. They proceeded to lock me out of my unit without telling me. I have no late payments, and that includes this month, yet they think they should be able to lock me out of my unit because I will NEVER do business with them again. How is this not that? And extortion? Stay the heck away from this business. They have treated me terribly..

Be careful with Extra Space Storage. They are predatory renters. They will attract you with reasonable prices, then once you move in your stuff, they will DOUBLE your rent within a few months because of "market value". Be aware.

Jolene has great customer service. She was very professional and gave me all the information I needed. Thank you for your great service. The prices was reasonable and I was able to find the storage I needed

This place allowed rats to destroy my storage and then denied my claim over a piece of candy paper that wasn’t even IN the storage but was outside stating that I had food in there! My kids and I lost almost everything and this place could care less!

Buyer beware. Or as the District 96308 Team Lead Francis told me, "Read the contract". Because in there it says they can raise your rates as much as they want as often as they wish. Terrible business practices and even worse customer service. I am stuck, to move my stuff is super expensive so I need to stay there. I have to imagine this is how they want everyone to feel. Awesome business model for 2 Mormon guys who cashed in and now are fleecing people nationwide.

Extra Space Storage is an awful option if you are in the market for a trusted storage solution. They have poorly managed sites with even poorer security. They are liable to double your rates at any time they see fit without consulting their customers. Just an all around great representation of their corporate owners…

I have to join the club and say Tracy ** at the McGinnis Ferry Rd. location in Alpharetta delivers some of the best—if not the best—customer service I've ever experienced. She’s fantastic, genuinely authentic, and truly cares. If you walk in with a frown, you’ll leave with a smile.

They hook you into a crazy low rate online. Once you have moved your belongings in, they raise your rate EVERY MONTH. My initial monthly rate was around $50 each month. It's now $200+ for the EXACT SAME UNIT I've always had & they continue to raise the rate. It's beyond disgusting.

The property is nice and clean, but after my intro price of $127 they raised it to $227. I will never use them again! I called to complain and they said this is the new going rate. Worst experience I have had with a rental unit! Complete disgust with them.

Eli customer service was above the charts. Very professional and patient. He deserves a promotion. Handle my situation very quick. Thank you for the service. Thumbs up for him. Cheering you on. You go Eli.

April explained everything and we were very comfortable with renting a unit from her. We were given a first floor unit, they asked more than once if we had our own lock, which we did. They sell locks and wanted to make sure we didn't leave without locking our unit. They also do rounds to ck on units. They were staffed on the hours posted. Would we rent again? Sure would. Thanks again we enjoyed doing business with you. Mike and Diane

I have storing with this company for over 1 year now and have receive two rate increases and a company merge. Moving expensive as is and the economy as of today is no good and these Corporations thinks they're doing us a favor by constantly choosing to increase the rates... This is what PRICE GOUGING LOOKS LIKE AT IT'S FINEST... I AM GOING TO BE CALLING THE BBB TO SEE IF THIS IS EVEN LEGAL.

Similar to other reviews, this company completely scams customers. I stored my items with them for an agreed upon rate, after three months I noticed that I was being charged more than $100 more than what I had been. I called to understand the price change, and they told me that they had mailed a notice that there would be a price increase. Because I had moved, I didn't receive that notice and they didn't email it despite having my email on file. They take advantage of the chaotic nature of moving by sending things via mail when they can easily email, they know that once people have put all their stuff in their units, they're less likely to come back and move it all after the price change and it's predatory. Don't store with them unless you're only going to for three months.

I've been struggling with a rough move. After 3 month of having my items in storage I got a letter in the mail almost doubling my original price. Anybody who has moved knows money's tight in the transition! I went to the storage unit location and expressed my issues and concerns to Trish. And she was a blessing! So sweet and understand. Instead of raising my fee by 55$ she pushed a movement to only raise it 10$, and her management agreed and approved it! I appreciate their understanding so much in these hard time. Again, thank you Trish!!

I booked a 10X10 unit on-line. A gentleman called me. He set everything up. Promised me my price would never change from 52 dollars a monthly. Even paid a couple of months ahead. I ended up going to jail on a charge I did not commit. Sent 2 months. My son was said he paid my storage. Everything was fine. I get out to being 2 months behind so I get caught up. I make the payment because EVERYTHING I OWN is sitting in this storage unit. They said I owe 398. I didn't think nothing of it because of late fees so I got the money together and take it up there because I needed clothes to change into so I pay them 398 just so Ashley lady in the office to look me in the eye and say, "You still owe 292 dollars." I said, "Excuse me?" She says, "Yeah it went into auction mode..."

Every month I receive a text message reminder to pay the rent on my unit. This month I received the reminder notice, and what they DIDN’T MENTION was they raised my monthly rate by $50. I am now paying $80 a month more than what they advertise the rate to be on their website. I have called seeking an explanation, and no one has called me back. My unit is **. Is this what they call bait and switch? I find it unethical to raise a monthly rate by 35% plus without notice or explanation. Especially, when you advertise on the internet for $80 a month less.

I spent 7 years with them and they terminated my lease because I missed 1 payment. They also lied and did not tell me they have a copy of the key that goes to my storage unit. Very unprofessional. The manager was upset because I lost my key and took the initiative to replace my own personal lock. Did not offer an explanation other than I wasn’t suppose to do it.

I was very pleased with the facility and customer service at first. That quickly changed, here in Ocala Florida. The rate escalated from $138 for a 10x10 unit, to $209 with no notice, after just 4 months. That's a $71 jump! Unacceptable. There's no way to reach anyone by phone other than the flunkie at the front desk, who sleeps for much of their day shift (!), and no way to resolve any disputes, getting the runaround a whole lot of word salad, with no refund or remedy. On top of the increase, the facility's front gate has been inoperable in the open position for more than a week, with interior doors off their hinges, and climate control spotty. I can understand the need for a small increase from time to time, but 60% after only 4 months is insanity, especially for a facility that's not gated. Do your homework!

I strongly advise anyone considering renting at Extra Space Storage in Doraville to think twice. My experience with this facility has been incredibly frustrating due to their arbitrary rate increases and lack of transparency. When we first rented our unit, there was no indication—either on their website or during the leasing process—that the rates would change after only a couple of months. Yet, in under 6 months, our rent was increased by nearly $100, with no prior notice. In fact we only found out when we received a postcard on October 27th, that told us our rate was increased on October 3rd. When we called the store manager they stated that their system said it was mailed out in prior to the increase, and they have tracking saying something was delivered but could not provide us with that tracking information.

This company is a rip off. They gave us a rate over the phone, but didn’t tell us that it was “an introductory rate“. Nor did it say it in the contract. Within a few months we got a notice stating that our “introductory rate “had ended" and they were raising the rent - substantially. Of course we called and complained, and they knocked it down a bit, but within a matter of months, we got another rental increase. In just over a year the Storage rental rate went up by over $100 per month. We are out of state so we are pretty much hostages until we can get back to Arizona to make other arrangements for our stuff.

It is ridiculous that after three months, they already want to raise the rent. They take advantage of the fact that clients have stored their belongings. This is neither professional nor ethical. They are criminals disguised as lambs.

After nearly a year, extending every opportunity for Extra Space to do the right thing, like cooperate with my insurance company/refund money they took under contract to keep my belongings stored securely, I reluctantly write this unfavorable review as a direct result of deep disappointment. My storage unit with about $13,000 worth of belongings was burglarized in January 2024, using a method known by Extra Space to defeat Extra Space registration safeguards; The burglars are able to anonymously register for a unit, gain entry, and burglarize several adjacent rented storage units. Extra Space Storage is aware of this method and has been for some years and taken no measures to abate it.

I've rented a unit at Extra Space Storage in Souderton, PA, for about the past five years. Every time I've asked for help, the staff there have done their very best to help me. They keep the property clean and working well, and they're friendly too. I think the world of them, and I'm a very happy customer of Extra Space Storage in Souderton.

Rate increase ridiculous. Worst storage company ever. Will never use again. Customer service was very much needed but was lacking. Will I recommend this company? No, I will recommend that they did not use this company.

I have had my things in Extra Space Storage since I came to Florida in 2018. Over time my things started to disappear. I finally got it out in Sept. of this year. I got all my things out. Now the manager put a few bags inside the unit stating I forgot the bags there and is billing me for the bags. DO NOT USE EXTRA SPACE. They are a SCAM. From Chris **.

Since Hurricane Milton, I cannot get a hold of anyone at Extra SpaceStorage I’ve called four times went to the place of course no one is around. They will not return my calls, even though that the storage unit could be damaged. At these units, everyone works remote so you can’t physically see somebody you have to talk to a computer and then someone comes on the screen. This has to be the worst Storage company ever two years ago during hurricane Ian I waited two weeks before I was allowed to go in all my stuff was ruined well over $10,000 and I ended up getting 2000. Do you think anybody cared? No. If I had gotten in there earlier I could’ve at least saved something.. They always want your money on time, but they don’t care about your stuff.

While the first few months were a wonderful experience with Life Storage, (Tarpon Springs, FL) particularly with Kathy, who is very helpful on the property, I was shocked to see the recent increase in my rent. I realize that there’s an introductory rate, but for me, a 60% increase is unacceptable. When I called the office to discuss, I was basically told that It was increased because of the Extra Space Storage rebranding. Even cable companies and cellular telephone companies don’t increase that much from their introductory pricing. Chasing away what would have been a long term customer.

This place is a scam. Stay away! They will steal and lie to you! I was broke into and everything of value was stolen! I have absolutely no doubt it was an inside job. Especially after dealing with Rose (site manager) who knew the morning of Oct 2nd and did not call me until 3:20 pm. She did not call the police or look at their so called surveillance. Do not believe their website about surveillance cameras (all else they have listed to give you peace of mind is a lie) as they are only outside and front entrance AND THEY WILL NOT REVIEW or help you in anyway!!! They have been a huge hassle from the very beginning when I gave a deposit for a 10x40 and arrived with moving company to find it was no longer available so had to try and fit all into a 10x20. Not enough space so had to pay movers additional $1,200 to haul big items from Lynnwood to Smokey Point and unload.

Steer clear of this bait and switch operation. In a one year they raised my rent by over $100 from $174 to $280. That's $5.60/sq ft, which is 62% above average rent in LA. The location is in an industrial zone of Northeast LA, but $5.60/sq ft is what you'd pay for a prime location in Downtown Santa Monica.

Stay away from this place. The employees steal and the insurance will deny your claim. It’s all part of their game. No cameras, only elevator & entry/exit. All tops of units are open. They watch plot and steal. The insurance company deny any claim where the lock is not broken but if the top of every unit is open and all you need is a ladder why wouldn’t Extra Space Storage place strategic cameras in hallways that capture these things??? Don’t forget unexplained price hikes for no reason or warning. I'M shocked that the district attorney office has not stepped in because this is a high class theft ring as far as I’m concerned.

My rate was increased with no notice and before the 6 months. My first payment was 5/31 but my increase was today! I called the office but the employee could care less. I will be moving the end of the month.

They scam you when you sign up at a great rate and don’t tell you in 90 days they are going to double your rate. That’s not all! Then every 6 months they raise the rate $30-$55. Now the rate for the storage is ridiculous!

This is the worst company ever; they double their price without telling you, even if you are out of the country. This is a garbage space. Never ever use their space. They double the price after three months without telling you.

Rented a unit at what appeared to be a great rate only to have my rent almost DOUBLE after my 3rd month?? Customer service and management is non-existent so they leave their staff to have to try and rationalize that on page 3 of the contract (?) it states that they can increase the rent at any time with a 30 day notice. I told them I have no notification of an increase and he responded that they send it as a postcard (?). So when they need to send you payment reminders and contracts and to buy insurance etc everything is done by text and by email with no problem but an increase is disguised as a “postcard” so you can intentionally overlook it. So now I have to go through the time and expense of moving everything back out of this deceptive place. Very shady practices.

100% increase in price after 4 months. The claims of market conditions are not true. They plan to increase the rate as soon as you move in. I am looking to move my stuff again and not to Extra Storage.

Don’t be fooled by there cheap move in price it’s a trick ! Put my stuff in storage 18 months ago at $18:00 a month for the smallest unit ! Now every six months they increase price with a short notice now I’m paying $61:00 they don’t give you much notice so it’s hard to relocate! They always have flooding problems!

My Storage unit had gotten too expensive at my previous storage location so I moved to Extra Space Storage on Guadalupe in Gilbert. The rate was great. It was the same size of unit for a little more than half the cost I was paying at a Competitors. I had been paying $110. For a 10 by 10 unit. Now I got a great rate of $68.00 for a 10 by 10 unit. I was Ecstatic And didn't mind moving my things over to Gilbert. Fast forward two months later my rate goes up to a $110. I understand what their policy is on raising their rate but give me a break! They're worse than your house or apartment Rent. Corporate America could give a crap about the little guy; so I moved. I now have a 10 by 20 unit for $75 somewhere else. Thanks for nothing.

This company caters to the upper class. If you have to pay monthly, they raise your rent every six months by $30-$55 (just raised it today by $55). Shame on them. Also, your items WILL become moldy. I have pictures. Don't bother reaching out to customer service, they don't care and said they will always raise the price because they can. A horrible company.

Yeah they run a smooth business. It doesn't matter when they are playing you if they have a smile on their face. My rate went from a $58.00 starter...to $72.00 the next year... to $111.00. What on earth is wrong with people! That is a 50% hike. Yeah...You are right...I don't have the time to move and you have me right where you want me. But I will figure it out and find another place. What a malicious game of real estate tag.

The agent was very friendly and helpful when I rented my unit. Just be aware of this storage facility! Bait and Switch!! The prices online are great to get you to use the facility, however after 3 months they run the price up! Switch and Bait! Not right! I was a long time customer with Public storage and they didn't go up until maybe 2 years. I had to downsize and find a facility closer to my apartment so I decided to go with Extra Space storage because it was a reasonable rate. Boy was I surprised that my rate is going up after 3 months and higher than Public Storage. I should have stayed with Public storage and just had to deal with the distance.

This storage Unit was super clean when we moved in. I really like how it is gated and needs a code to get in. Gives you a little more sense of security. The staff is super nice and very professional. Best Rates in Town!!!!

I have used the Extra Space Storage twice. The first time was amazing, I was very happy with my experience. Then my daughter is going through a divorce, my daughter and her 3 young kids moved in with me and she put what little she had in a storage unit at Extra Space. Well for some reason they put in my name. Why? Well since she lost everything, and she is getting a divorce with no job money is tight. Well, they said she owed $800.00 roughly to avoid going to auction. Well it went to action and now I have a collection agency reaching out to me saying I owe $1146.00? Really? What a terrible, shady company. I would not rent from here. They are scammers.

We got notice of only 28 days to move out of our 2 story condo as they decided to sell. With both of us working full time, this was going to be tough.. Rented a climate controlled unit near the load-in in minutes over the phone with Carla at West Allis, Wisconsin location. For 2 days later. She was professional & really helpful. Followed up with Laretha on my way to load in & she completed form again by phone took my CC, went to office with ID & unit was clean ready & lock already in it. I highly recommend this location.

This storage is very professional and friendly. I recommend this storage to friends and family because they were very considerate and friendly. I recommend also because the elevators are fast and not slow.

I would not recommend using this business to store any belongings. My unit, as well as many others were broken into 9/11/24. The culprits broke into a side fire escape door to access the facility. No response from fire, or police as far as I know on this break in. After talking to multiple customers today, this has been an ongoing problem with countless burglaries.

Nice Facility. People are ok. Location 21122. BE PREPARED TO PAY A LOT MORE $ THAN YOU STARTED AT! I’m disabled, hard for me to afford much. Hard to move around too. Originally I was about $175.00 a month. I’ve been there for years, all I got was constant rate increases, now $557.50 a month. Go online and look for yourself 10x30 Web Rate $202.00, that’s to get you to bite, then the rates start going rapidly, they charge me $557.50 a month, every time I questions them about it, “That’s the going rate”. I’m outta there now. I had to move out of state with the current economy. You’d think they want to keep good customers, sadly that means nothing to them.

Typical giant predatory corporation buying up smaller entities and exploiting the existing customer base. They purchased my local storage facility and instantly jacked the monthly price up 35%, including a mandatory separate insurance fee. They'll actually restrict gate access and lock you out of your unit well before the end of the day on the *date your bill is due*. No grace period, no even waiting until midnight for those who work late. Just a terrible experience all around.

Absolutely would NOT recommend using Extra Space Storage. I got a unit for 89.00 when signing up and a month later they raised my price to 285.00 and now almost a year later they want 391.00. There are other storage facilities that will NOT price gouge just to make money and Extra Space Storage will no longer have me as a tenant.

This place is infested and overpriced. Water damages. I’ve inquired a great amount of water damage in my unit. I was told to file a claim and wait. I spoke with the manager who is very clueless of the process but demonstrates a willingness to help. But in reality, she has no clue and she tries to gaslight and manipulate with threats of being locked out of your unit in 48hrs because. The only problem is I’m paid up and waiting in the claim adjuster to let me know what’s next. She lied about trying to reach unit owners about the possible damage. But there’s no evidence of this because I was never called.

Extra Space Storage/Life Storage are the worst ever! Call the local police. They will tell you the high call volume and complaints for burglary and theft at this location. Location: 486 Decatur St. SE, Atlanta, GA 30312. They advertise and market having a safe secure location yet my whole entire storage unit was burglarized, every piece of paper, all valuable production equipment and historic memorabilia stolen! This is a Billion dollar company and yet customer valuables are not safe, The district manager response was, "This is what insurance is for"!

Stay away, they continue jacking up the rent. I rent 8x9 started approximately $120 and now current with $50 increase $306. Web ad far cheaper wth. Is now cheaper to rent 8x8x16' pod. Got nowhere with manager.

This location should be rated with zero stars. We moved some household goods into this location 3 years ago. During that time rates have significantly increased while the maintenance of the property has dramatically decreased. The facility is filthy. The bathroom facilities were vandalized and were out of service for weeks. Other renters routinely leave garbage outside the main entrance. There is no security since the keypad system has been broken for weeks. Further the facility has been infested with moths which destroyed some valuable oriental rugs and the insurance covered about 10% of our loss. My advice—-stay away.

Beware of renting a storage unit at Extra Space Storage at 5765 General Washington Drive, Alexandria, VA. I started renting a medium 10X10 in October 2023 for a $180 and received a notice for a price increase of $284.50 on July 12, 2024. Extra Space Storage states the increase is based on the market. I would like to understand how this is possible when currently there is a 10X10 storage unit available and priced at $189 for rent as of July 29, 2024 on their website.

Do not rent from them unless you are willing to take a large rate increase. I pay my account in advance. Paid thru November. I’ve received a Price. It will go up by about $30 beginning in August. This is no climate control and they have many vacant units. About to be one more. This is the 2nd time they have attempted this on me and have not been there a few months. Done.

Started with an online promo offer of $114 a month for a 15 x 8 unit in October of last year. After 3 months I was shocked the rate doubled to $214 a month that started in February. I started moving things out of storage throughout July and lo and behold, I received a rate increase letter stating the 'market rate' raised the monthly terms to $311 a month. Insane rate increases and unpredictable rate amounts. Talk about a bait and switch. DO NOT GO WITH THEM FOR STORAGE. You are better off with a storage company that is more transparent with their pricing.

There was a rate increase of 34.2% after 3 months which was not expected. Should the FTC get involved for unfair trade practices? They say the increase is based on market prices - how do we know. Do we have access to the research they claim they use?

BEWARE! They doubled my rent from $82 to $162 without notice! They said they do this to adjust for market rates that fluctuate in the college town that I live in. I was able to negotiate down to $110 per month. I was also told they would go up again but he couldn't tell me when! Find an alternative!

I initially rented a storage unit at Extra Space Storage for a rate of $130 per month w/ insurance. Three months later, I was shocked to see my monthly rate increase by $70, bringing the total to $200, including insurance. This significant price hike feels like a bait-and-switch tactic. It's incredibly frustrating and feels like a scam. I do not recommend Extra Space Storage. If you're considering this company, be aware that your rate may not stay the same for long. The sudden and steep increase in cost has left me very disappointed with their service.

The Somersworth NH location has horrible customer service! The rates are the highest in this area. They have raised our rent on us several times and they are extremely rude!! My husband had a few questions and was told to leave, that they would not answer him and they said if he didn’t they would call the cops. Never been treated so awful. She actually laughed at my husband. Would not go there!!

Started off with a good rate and 2 years later they tripled my monthly rate! They give 5 day grace period before they hit you with a $65 late charge!! They're running a criminal organization! at EXTRA STORAGE!! Where's the DAMN government to investigate them!! We have to fight back against this kind of GREED!! Does anyone know how we could start a class action legal case against THEM and sue them for the billions they stolen from their customers!! I DO NOT RECOMMEND anyone to store your stuff with EXTRA STORAGE!! We must wake up our politician!!

Don't do it. This company started my rent at $150 and has raised it $40 every six months like clockwork. Very predatory behavior. The reviews on their websites are all good and that should be your first red flag.

Extra Space Storage has been the most horrendous place I had ever did business with. The only reason I still keep my stuff there is because I feel I have no choice. The number one issue I see with that business is its unbridled greed. I first moved my stuff there in mid-2015. It has cost $52/month. Every year or less they would raise prices, way beyond inflation. I complained and inquired and all they said, that it is the market rate. So now 9 years later, the cost of the same 9X9 storage is $211/month. A rise of over %300 within 9 years. That kind of business should not be allowed to stay in business, if there was any justice. Talking about price gouging. There is absolutely no justification whatsoever for this, other than an abusive greedy owner.

Oliver is one of the greatest managers I have ever dealt with. The place is clean and secure. I would not use any other facility to store my belongings in besides this one on Cesar Chavez. I don’t know how much more I could say, but this place is great.

Signed up for 10x20, bill with insurance was $140. Paid for a year and then got notice it's $222 which is an $82 increase, more than 50%. Can sign up for new unit same location, same size for $133 so why gouge me just 'cause I'm already in. Waiting to buy a house and move all my stuff out ASAP.

Total scam, they rent to you at a reasonable rate then Double the rent in a few months. Very deceptive. Also when you rent they charge you a "one time" fee. They make you purchase a lock that is now useless to me.

Huge rip off, my rent from $400 to $750 within a year they said because property value went up. Management is poor, rude and not helpful. There's a big rodent problem and have had multiple break-ins. When I'm in my storage the manager just walks right into my storage space violating my privacy, asking unnecessary questions about what type of things I'm storing and how many visitors are with me when they were my hired movers. I don't recommend.

Bait and Switch. They tell you the price could increase with no notice, you just do not expect it to increase as frequently as it does. I started paying $26.00 then within a month $38.00 and now $46.00 for a 5X5 unit and I have only had the unit 4 months. I suppose when there are too many empty units they make their money by raising your rent. Needless to say since they do state that the rent can increase without notice you have no recourse, when they take advantage and increase it as often as they deem necessary. Whether for operation purposes or for greed it is still misleading and problematic.. By the time they have raised your rent 3 or four times and you decide to leave, they have already made more money than you expected them to make from your rental.

Because of covid I had to move out of state when covid began, I used Extraspace at two different times in Oregon, and I cannot express how pleasant and helpful Aaron was, how everything I left it was as I left it, and as stated, I used them in the past and had the same results. Thank you a million times over, and I always tell all friends about you.

We used the location at **. ** was extremely patient and helpful in getting us the right size storage for my daughter's college things. She walked around and showed us the different storages available and the pricing. She was very professional and kind.

They get you with the cheaper price of 100 and in two months they send you a slip saying it will be 188. I called and the girl dropped it to 107. Did the same thing for my second unit. Then two months later they sent a rental raise and couldn’t do anything about it. I moved my stuff to a facility that only raises rent once a year for maybe 5 percent increase. I left early and they wouldn’t refund my days so basically they keep my money and also rent to someone else so they get paid twice for it.

When I rented my storage in February, I asked the agent if my rate was promotional and she said no. My previous storage would raise my rent $5-$6 about every 4-6 months. I just got my first notice for a rate increase and it is more than double! Also - every notification I have received from them has been via email...and yet this rate increase is on a postcard that almost got lost in my junk mail. And NOTHING has come through my email. That is incredibly shady! Hard pass. I can move my entire storage in my personal vehicle with 2 trips in under 3 hours. So this scheme they have of thinking people won't move their stuff isn't going to work in my situation. I feel sorry for people who have heavy items and can't move them as easily because they are getting screwed. I will move my storage out on the last day of the month, with zero notice (I will just turn off the autopay) and will leave this rate increase card taped to the wall with something ugly written on it as a parting gift in bold, red sharpie.

The Extra Space storage are scamming people. They just randomly double the monthly rates after they tell you your rate is fixed. After you store your stuff they apparently have in fine print they can increase your rates. BEWARE.

This all began when I noticed several items missing out of my storage in April and filed a theft claim as a result of it. Fast forward from that in the interim, there was a rate increase and a dispute filed with my bank for that reason for one payment. I was thrown immediately into a "foreclosure" situation with this storage with all kinds of fees etc to the tune of over $600 to clear it up and keep them from auctioning my items off. Mind you NONE of this I was put on any notice for. On May 24 2024 I made an online payment was made to clear the balance for $614.80 that I did NOT owe to Extra Space Storage. I disputed a payment due to not getting any notice of a payment increase and this company consistently raises the cost of the rent for the same unit every 3-4 months like clockwork. I've been storing with them over 2 years so that's quite a bit at that rate.

OVERLY PRICED, IGNORANT STAFF AND POOR CUSTOMER SERVICE. DO NOT USE WETHERSFIELD FACILITY! The managers act like they OWN the facility and attitudes are down, right terrible! Joe can be nice at times, but Xiomara is NOT! She is rude, ignorant, sarcastic and LACKS customer service skills!

Updated on 10/01/2024: I contacted the number provided by the company representative after my rent doubled just three months into my lease. They informed me there was nothing they could do. Now, three months after the initial increase, my rent has tripled. Unfortunately, being out of state has made it impossible for me to move out. When I spoke with the local manager, Scott, he mentioned it was a promotional rate, something they failed to disclose upfront, and it's not mentioned in the contract. To make matters worse, I found the same unit listed online for less than half the current price, seemingly baiting new customers. These predatory tactics are outrageous, and I hope this serves as a warning for others to stay away.

Just like all of the others they raised my rate. Interestingly enough two of us rented at the same time. My rate only went up 20 bucks where his rate went up 60 bucks. Figure that one out. I'm not even sure what to do. Can I negotiate it? I have no clue.

I would offer 0 stars but that was not an option. I rented from them for 3 months. I had 3 days left for my monthly payment and got the dreaded letter. I heard it would happen but did not believe it. The letter came raising my price more than double than what I signed up for. I moved out and fast. Most people wouldn't have the opportunity to get out that quickly. I feel lucky I could get out before being robbed. I would NEVER recommend Extra Space Self Storage to anyone ever. Unless you have money to throw away and don't care about being taken advantage of.

I moved out my apartment of November of 2023. I made my reservation and put all my personal items even my children school stuff in there because they are special needs children. I had to downsize my new apartment. So, I went to the storage just so will do a bait and switch scheme to advertise people to get a storage if and when for “FREE” for one month. However, I had to pay a small fee of 61.09 so RIGHT THERE that sets off red flags. The price was for my storage lock and a down payment.

Worst company ever! They treat employees like garbage and expect way too much! They lie to customers about the rate and jack up the price every 3 months! Beware. They don't pay good and they are just one big Ponzi scheme.

The increases in price are almost like an extortion since you have to higher movers just to get out and spend all that money to go somewhere else that doesn’t double their prices after 3 months and rip you off. No one mentioned it when I sat talking to them explaining everything to me for 30 minutes. I really didn't know I should have to think about this as I specifically agreed to that price when I agreed to rent it.

I’m writing from North Bergen, NJ. We initially rented out storage space from the Tonnelle location. They quoted a good rate which lured us to do business there. However, no sooner we were in, a couple of months later we received a post card from them stating the rate was going up. So, we booked U-Haul and moved all of our stuff to the River Road location. Only for the same thing to happen. This place is a typical bait and switch scam. They get you in only to get you later. This business lacks integrity and ethics.

Don't trust their Awesome advertised prices on the website. Within 2-3 months your rate will double or more. They use the old bait and switch scam and need to be reported to your local attorney general or BBB. My location also has vagrants living there making it uncomfortable to go there after dark. Find somewhere else for your belongings.

The facilities are generally well kept. However the prices are outrageous! Large price increases every 6 months. There is absolutely no reason to double and triple the original amount in less than a year.

Extra Space Storage has been great for us. Easy to handle, very helpful as we sized down in units over 2 1/2 years making sure we didn’t have to spend a lot time of traveling from units. The area is very clean and well lite. Thank you.

I really wanted to spread the word about the predatory pricing of this corporation. They bought out the storage facility that I have a unit a little over a year ago. They almost immediately increased our rent by nearly 30% then a couple months later they raised it yet again by another 50 dollars. I just received yet another increase. So in about a year, they have raised my monthly rate from 275/mo to now 458/month! And they have not enhanced any part of the facility, if anything it seems less cared for than before. It is just disgusting. I’m sure they think that they can get away with it because they practically have a monopoly as they keep buying out smaller storage companies, and also they know it’s really hard for people to move all their stuff to a new place. But that is my plan now. Run from this company.

Extra Space Storage in Vallejo CA really sucks. The manager Jax won't help you unless you put a positive review for her online, which is really sad and unprofessional... I've complained about the rats that have gotten into my boxes and destroyed things. No help she said "Figure it out, look up the insurance number, it's not my problem..." Please don't get a storage there. I'm leaving and relocating, bad business.

My rent was also raised after a few months. The worst happened after someone caused a fire in their unit. My lock was broken off, they "cleaned" my unit. I was never told this would happen and it appears my unit may have sat for 2 weeks unlocked. Management does not care after speaking with Michael with corporate. I was not offered any compensation or really felt any apology was sincere. This is at the Perry Road location in Sacramento, CA. Stay away from this company.

Do not rent from here. Rented on 2/25/2024. Spoke with a customer service representative on the phone while I was filling out the paperwork online to verify that the online price was NOT a promotional price. Paid on time. 60 days later, went to pay my bill and the price had doubled. Was $66.50. $16 insurance. Bill is an EXTRA $61. TOTAL 143.50. The manager first said that was a promotional price, I said no it wasn't. Went through the entire contract. No promotional price or terms listed. I called customer service. First she said it was a promotional price. I said I am looking at the contract, where does it say that in 60 days it is going to double in price? She admitted it doesn't say that anywhere but it does say the can change it for whatever they want, whenever they want. The manager said he sent a letter 30 days ago, myself and my husband said no you didn't. He said it was delivered on March 23rd.

Within 1 year my price has just about doubled. They advertise low prices to get you in, then jack up the price knowing a lot of people won't want to go through the hassle of moving everything again. The worst part is the facility my unit is in had a major break-in, so security seems to not be a priority. There is also at least one person that seems to be living out of one of the units. I will be moving to a new facility this weekend and will never recommend this company to anyone.

BAD! BAD! BAD!. Doubled my rent in the third month claiming they could because it was fair market!!!! Thieves.... Consumer Affairs rates them 1 star, 84% unsatisfied. They are using false advertising to lure customers. No consideration for consumers spending good money to move into their facility knowing the game they're going to play.

I am so disappointed and disgusted with this company. I put my stuff in storage before temporarily moving across the country to be with my 8 year old niece who is fighting cancer - Needless to say this is a very difficult time. This company advertises a rate and increased it by MORE THAN DOUBLE after a few months. I just looked on the website... storage units that are larger than mine, and on the first floor (more convenient) are cheaper than what they are charging me. I strongly urge you to go elsewhere for your storage needs.

I wish I did more research before getting a unit with this company. As the others have stated, bait and switch. I got the very smallest unit for $18. 3 months later is was doubled to $36. They just said that's the going rate in the area and they would not negotiate and that I can move out and find something else if I'd like. STAY FAR AWAY!

10111 Gandy Blvd N, St. Petersburg, FL 33702. Update on review! I originally gave 5 stars for **. I rented a 5 × 10 storage for 111.00 dollars and removed my items in less than two weeks. The storage facility was very hot with mosquitoes and gnats. I was told by Kerri that I would likely be able to receive some of my money back. Moving out of storage she was not friendly, short, agitated and fake. She handed me back a lock that I can't use again. Stating that, "It's yours, you bought it!" No mention of money back!

** Wesley Chapel (FL) Location **. Raised my rental price after 3 months of storage by $100 - Rented online and was NEVER informed that the rate I was given was "promotional". Received a 30-day notice (which is referenced in the contract), but it is completely misleading to give customers a rate that is "not specified as promotional" - only to defend the raise by saying it was "promotional". This is the definition of "false advertisement / bait & switch"... give customers the full information "upfront" so that we can make an informed decision about your facility... BUT, I'm sure if they told everyone upfront that the pricing was / is promotional that would hurt sales.

No warning of prices going up. They trick you in believing your unit is a price you agreed upon then they jumped it over $66.00 after 3 months. They falsely advertise a price when you agree the jump up the price.

As many, many others have said, they get you in the door at one “all in price” then 3 months later the price goes up. I was never told this and told I had a firm price. Somewhere in their 20 page slippery contract it apparently says they can raise the price. The manager at #1424 told me I could move my things out if I didn’t like it!!! Sure, after I spent $2000 moving them in. Wow, horrible customer service. Where do you complain…? Not to them!

Like many others, just 4 months after moving into a unit they raised the monthly rental fees almost 50%. Nowhere does it state the price you agreed upon is temporary or limited time however it does not state your pricing is guaranteed for any certain term but raising almost 50% (in my case, $240 up to $340) per month is entrapment. The time, effort and resources needed to relocate would make most people accept it...basically extortion.

This company is very corrupt and greedy. You cannot contact senior management and yet I will keep going until I do. They randomly raise prices and assign additional charges for no reason in Platte Canyon Colorado. I will not drop this issue. I have spent at least $40,000 with this company to be bullied. Do not put your storage here - they are greedy and unethical.

I sometimes buy storage unit items at auction. The most recent one was at Extra Space Storage in Fairfield. Jane, the property manager, was excellent. She actually convinced me to rent an additional unit which worked out well. However, I inadvertently overheard the district manager, Hilda, talking down and treating the staff like absolute garbage. I tried to complain to the corporate office but was treated like my concerns don’t matter.

This review is for the Extra Space Storage store #0330 (270 S River St, Hackensack, NJ). I signed a contract with this company 1/15/2024 at $40 per month. It's now increasing to $74 for 4/15/2024. They sent a postcard in the mail to notify me. Not even a letter, email, or phone call...a postcard that looks like junk mail. I was not even able to move all of my items into the unit before the notice of increase. I have no interest to continue to be a customer for this location. How do you increase someone's price in three months?

When I moved to MD in 2015, I rented from Extra Space. Units & Property are fine. Clean & treated for pests consistently. Within 2 months, my rates increased. 3 months later, another increase (doubling the cost), a few months later, another increase. I have chosen not to do business with them because of this. I've had my unit here in Fl since 2021. Same price. Extra Space bought out the local place & we have just started month 4. I have had 2 rate increases, along with an insurance doubling. They respond "the rates are for maintenance & upkeep of the properties" ~~~ Funny, the buildings still have dirt & vines on them, are overgrown.

New and prospective renters should be aware of two things about Extra Space Storage. First, they will give you a good deal for a couple of months and then make a huge increase in your monthly rent. Second, even if you tell them you will use your own padlock, they will leave one anyway. If you return it right away, they say they will give you a credit. But, being busy moving your items, if you ASSUME you will get a refund when you move out, you will be wrong. Their policy is to not give refunds or credits on your credit card. You will be stuck with a $20 padlock that you can buy at any hardware store for $10.

I have been storing treasured items at the Extra Space Storage location in Middle River for several years. I cannot say enough about Shannon and her superior Customer Service skills. I TRUST her. She has gone above and beyond to accommodate me, as my family and I attempt to relocate back to Maryland. If I could give her a better rating, I would!

This business will charge you extra money without notice, bring up your rates without notice. There is nobody to talk to when you have an issue. You are given a fake email to contact. Building is never cleaned, bathroom never had toilet paper changed, never seen the hallways ever get cleaned, place is disgusting. Staff is disgusting and thinks being flirty makes her laziness okay. Do yourself a favor and don't rent here. I'd rather pay more money somewhere else than deal with this company. There are no carts and when there is one and you try to use it there is such a decline that your belongings will roll away on you. Was told insurance doesn't cover stolen possessions here!

I rented a storage space a 10 x 10 from Extra Space Storage for $150. After six months they raise it to 250 and said this includes my senior citizens discount and automatic payment debit reduction. Then they raise it again to 278 after Another six months. Anyone who is satisfied with their service didn’t stay there long. I felt as though they were trying to make it financially impossible for me to pay for my storage space so they could steal the contents. Their late fee is a whopping 20% 1/5 And you have five days to pay or else suffer the consequences. To top it all I had stuff missing from my locker when I retrieve my items. Never will I ever use any storage facility again. It’s cheaper to throw it away if that’s what I did. Thanks for your attention. Thanks for your time.

Raises rate without your knowledge, Doesn't honor online deals. Creepy attendants. Moderately clean establishment. 0 security presence. I've had a 5x10 unit for 13 months now that was booked online for 55 a month plus 1st month free. (Was told upon arrival that the first month won't be honored, and the attendant told me he can give me the corporate number but they won't respond.) It jumped to 68 after the first 2 months. Now this latest increase has it at 108. I'll be going elsewhere. My condolences if you, like me, was in a bind and needed storage space and you get trapped by Extra Space's extra money criminality. JH

My monthly fee went from $181. to $281. $100. Monthly increase!!!! Unacceptable! Do NOT recommend! Price gouging at its finest! Will be removing my items and finding another place as soon as possible!!!!

Quality service in attention. The place is always clean and in order. The manager gives the best explanation of every detail. Very good attitude and willingness to collaborate with the client with efficiency.

Price went up by 75 dollars, employee do not tell you about the price increases and no emails or text messages to let you know how much it will be increased. I am disgusting at the price gouging these billion-dollar company are always legally ripping us off.

This the worst place to rent a unit since they keep increasing the rent without your knowledge. I started with a 10x10 unit for 80 some dollars went up to $98 and now since December they increase it to $178. They're the most dishonest people and you should avoid this place.

I had the pleasure of meeting a young lady named Tempest, she was so knowledgeable about company policies, pricing and just an all around friendly lady. She answered all my questions and I truly appreciate how patient she was with me.

I was paying a reasonable rate until this month when my rate was almost DOUBLED with no notice! This is unconscionable! I'm all for capitalism but the rate increase is UNREASONABLE. I've always paid early but these jokers aren't getting another dime out of me. I'll be closing my account and moving my stuff out as soon as possible. Bastards!

Horrible, Horrible Storage Unit company… They raise rates and charge you fees out of nowhere and they steal out of your unit and nothing gets done. If I can give zero stars I would. Save yourself the money and frustration and don’t do any business with them.

I’m not saying that my experience will be your experience but if I were you, I would consider all of your “storage company” options before you make a decision in storing your precious personal items at an Extra Space Storage. I had my items stolen by employees. (Managers) If something like this happens to you... not only will you never get your stuff back but you will be very frustrated with how the company handles the situation. They are not committed to the customer and will not help you resolve the issue. Upper management will stand by their employees. It has been a nightmare. If you consider storing your cherished personal items at a EXTRA SPACE STORAGE make sure you do a concise inventory of what you are leaving here to store. Take time stamped pictures and videos each time you go in your unit because you don’t want to be in my situation where your stuff is stolen by employees and you cannot get it back!

They trap you into paying a decent price and 3 months down the road double what you are paying. Now I'm stuck in a 10ft storage unit paying the price of a temperature controlled 20x20. DON'T DO IT. Now I get to pack up my entire unit to move it somewhere else because these people screwed me over. They think taking 15 dollars off the new overpriced cost is helping me when it is still overpriced.

I have had several storage units with Extra Space Storage, I was a customer from when they called themselves "Tuck it Away". I moved out my last two storage units in November of 2023 and apparently, there was a leak in both units from the ceiling and destroyed thousands of dollars worth of my stuff. I have tried to get the company to compensate me for at least some stuff as I realized I will never be able to recover everything. I cannot reach anyone, I get the runaround. What can I do? I am very disappointed and will never encouraged anyone to store with this company.

I’ve had a storage unit at Extra Space self storage for a couple months now and it has been great. The facility is clean, secure and the staff is super friendly and helpful. I definitely recommend this storage unit facility!

Extra Space Storage recently took over for Life Storage here and the Insurance company switch and has a higher rate of $26 per month, on top of that they sent me a notice telling me my price would Increase from $135 to $152 which is a $17 increase besides the increase in insurance! I've already had an increase the prior year with the old company, then they take over. tell me they will be charging me $17 more for a 5x10 rental unit!!!!

The price increases are predatory! We signed up 6months ago at $77 per month. In 3 months the price was $131 per month, today they want $211 per month. The associate told me that these prices increase like this every 3-4 months. This is criminal and there should be a class action lawsuit against this price increase policy. Nothing was explained at signed. WARNING. DO NOT RENT SPACE FROM EXTRA SPACE STORAGE without understanding their predatory practices!!! This is almost a criminal operation.

Like many others here, I too fell victim to the absurd rental rate increase. It all sounded so welcoming and friendly when I spoke with a rep. I rented a a unit based on the fantastic monthly rate of $186. Was assured by the gentleman on the phone (in Florida securing my rental in the Sacramento, Ca area) that if there were rate increases, they would be "nominal". 3 months in, I receive a notice that my rent went up to $286! A 53% increase. "Adjusted depending on current market conditions" Are you kidding me? Total **. I wish I could do that on my job with my boss. "Due to my current market conditions, I cannot survive, so I am increasing my salary."

You all raised our price by 50%. That is very bad business and that rate in no way is up to basic storage prices and you all did a bait and switch by doing so!!!! What you have done is wrong if not illegal.

Beware of this company. They doubled(!) my rate after only one month. Who does that? Have you ever had a bill double in month? Never. This company is such a letdown because their facility is very nice.

I didn't get warning the rent was DOUBLING. I wanted to pay 12 months before the rent went up, but these con artists wouldn't allow it. They know they have your belongings so they just jack up the rates because they can. This is unethical, unscrupulous, and disgusting. I don't know how the execs sleep at night. Keep your unethical bonus checks you fat pigs. Treating customers this way is absolutely horrendous and the board and C Suite should be more than ashamed. I hope this company gets shut down.

I wish I would have read the reviews before I left my stuff there. Just saw that they increased the price almost a hundred percent, more than I can afford. I'm currently on a military ship in Korea for the next 4 months, and I have no way to get my stuff out of there. I review everything I buy nowadays but I never thought about this. This is a disgusting, and I hope to post enough reviews to expose this company.

The Extra Space Storage located at 3879 Adams St, Denver, CO 80205 is completely insecure and management refuses to do anything about it. Many units been robbed in recent months, Extra Space has known about it, and they refuse to enhance their security or reimburse people because it will cut into their profit margins. Despite advertising themselves as the pinnacle of storage security, they could not care less about protecting your property because in the fine print of the contract they make you sign, they claim not to be a secure facility and absolve themselves of any liability whatsoever if something happens to your things. Their business model makes them professional con artists. Absolutely zero ethics. They simply do not care about you and will call you ignorant as to how the world works if you fall for their scheme. Classic example of corporate greed taking advantage of everyday people.

My rent went from $66 to $127 with zero notice of any kind. My old storage unit sent out notices when the rate increased. Avoid using Extra Space at all costs. You can see in the reviews they do this to everyone. Don't be one of their victims.

Tony was very helpful and gave me a good price on my unit, and he showed me the unit. He is very polite, and professional, it's a very clean unit, I would recommend extra space storage to all my friends.

Every time you turn around they are increasing their rent. And make sure you measure your unit. I downsized. I was going to a 5x5 unit. When I got there I brought stuff down to the new unit (transfer was done over the phone). I realized that there was no way that this unit was 5x5. I am 5 foot... I literally got down on the ground and lied down to measure. This unit was 4.5x4 at best... Back up to my original unit to put my stuff back and called them in the morning. The worker insisted that it was 5x5, and I could measure if I wanted to. Well I got back there that night and he well we will say he ate his words. I did downgrade and went to a "Measured" 5x7 unit. This was the end of Sept. I am now getting notice that my rent is going up $30 plus dollars in January. Man can I not wait to get rid of this unit. OH never mind the insure they make you pay for. When you already have it. I sent them a copy of my policy 3 times and I am still paying it.

DO NOT RENT from this Extra Space Storage location (or any for that matter). The units on the third floor of this facility, as well as the facility itself, are not secure and can easily be accessed by burglars without even having to break in. The "secure" front door entrance can be accessed without a code simply by shoving a thin stick between the sliding doors to trigger the motion sensor that opens the doors from the inside.

We rented the storage unit and 4 days after moving my mother in law’s items in after she passed away it was broken into, we didn’t find out till a week later when we went there. They never called us to tell us they said if we would need to call cops. The cameras were cut so no one saw anything, we did get insurance but it won’t even come close to what was taken. If and when we get paid we are out of there. They don’t care and I talked to other renters and they say it happens a lot there.

Rented a unit from them at a reasonable price and it doubled every other month. I decided to do something different and moved out of my storage. I was told I could not get the prorated amount due to me because they don't do refunds. It is not a refund. It is money owed for services not received. I took it as a loss and will never consider them again. Please beware of their shady business.

I put some things in storage in July 2023, they were charging me $123, lo and behold I received a text from Extra space stating they took $214 on 11/20 from my account and did so again on today. How can they just almost double the price like that? I will invest in a shed and get my things out of extra space. I would not recommend them. Bait & switch type of business and their customer service isn't even great. It's a shame when business take advantage of people. Stay away from Extra space.

I rented a 10 x 10 storage paid for 4 months up front $75 month. Next month bill and more than double rate. So now going to find another place more affordable. So ridiculous. One thing to go up in price but double price not good.

We also were victims of Extra Space Storage’s Bait & Switch scheme. We’re fighting back! Consider contacting ** to request to join a class action lawsuit against Extra Space Storage. We responded to their web bait, rented a $92/month unit, paid 3 months in advance, and received a tiny (change of address) mailer with a small print notification of rent increase to $172 effective 01/16/2024! We reviewed the website and they are now baiting our unit at $126/month.

Their prices are ridiculous. They are late fees are ridiculous for a small 10 x 10 with no lighting. Almost $200 a month. Ran into a bind. Warmth or my storage. I asked if they could waive the late fee because I was going to be late paying my storage. They said no, so to me it’s all about money when it comes to them. It’s just a sad thing specially, now with the economy trying to survive, so I will be looking for something cheaper.

They left me a lock in the storage shed when I started service and I didnt ask for one. Their office hours are extremely limited, and sometimes closed during office hours. When I moved out I was 4 days into my next month, and asked for prorated reimbursement. The new management told me to leave the unopened lock and I would be reimbursed. Also explained they would look into prorated reimbursement for time unused. They never followed up and never provided reimbursement of any kind.

Please see Alice at Extra Space Storage, she will show you the "Wonderland" of Storage! She is the reason I personally have several spaces there. Outstanding service, care and quality. All this and great local loyalty. RV, furniture, cars, clothing, wine, you name it, they have indoor and outdoor professional resources.

No 24-7 access or 24-7 surveillance security as advertised. No contact to upper management past the district manager who will side with local manager. Local manager has full control. Unauthorized people allowed in all hours. Unit may be breached by another person. Manager will harass if complaints are sent into district manager because district manager will passes all names of complaints right back to local manager who will continue to bill you monthly after you have moved out or leave them.

My experience booking a space online was a little difficult so I called. They honored the “online only” special and we booked my space. Phone agent was GREAT. The whole booking experience has been pleasant and as easy as can be. Raymond is the manager at the Gilroy location and he is OUTSTANDING. It’s hard doing this kind of thing and it helps to have someone like Raymond there to make one feel confident that things will go smoothly.

This place is a scam - after a couple months they jacked up my price from $256 to $336!!! The notice was hidden inside a random change of address form I almost threw out as junk mail. The storage unit is a dirty, shabby, flimsy tin space with spiders and insulation hanging from the ceiling. No climate control - similar to storing outdoors. No lighting or electricity access. Cold, dark, and damp - all will be moldy soon if I don’t get out. Oh, and the rate increase letter said the price reflected “market conditions.” Market conditions... AKA.

On October 31 I called the Extra Space storage to confirm an agreed upon final payment to the company. Michelle who had made the agreement with me had sent me a new document stating the recent agreement. When I called from Illinois at one o’clock to submit my payment at the agreed upon date of Oct. 31 Michelle told me that there was a man with his daughter taking all my belongings out as we spoke. Michelle refused to work with me at all. I felt so violated and cheated. I will not give up searching for my belongings and bringing Extra Space to court as soon as I get there.

I have been renting a unit here in Albuquerque NM for only 3 month now, and have already found out from a member of management that my rent will be increasing by double the promotional rate. They claim that they sent me a notice in the mail of the increase, but I never received any. I also tried to pay in advance for my rate under my going rate now, but they would not allow me to do so. Please beware as they are a click and bait system.

This place in Metuchen NJ Is awful The management is poor. She will not help us or listen to our complaints. It is a clean nice place but the management is bad. They seem so nice when you purchase it and then once your unit goes up 40% all they want is their money. The loading door has been broken for a month. Only 1 door for the whole place works. She lets people block the one public door and they go inside and park their car there so we can't use the public door to move. No Courtesy whatsoever and the Management doesn't care. Why can't they have the other door fixed? I can't seem to get in touch with corporate. You can't complain to anyone. No one ever gets back to you.

This company is pure garbage. They raised my rate without notifying me AND they stopped sending me email reminders for my unit. I will NEVER use this company again. It was a mistake not to put my ** in a UHAUL storage unit. And that's what I will use from now on.

Worst experience ever!!! They are scamming people and betting on the inconvenience of you moving your stuff out. On your 3rd month you will receive a notice stating- "Due to the current market we will be raising your monthly rent by $100 on the 5th. Month!!!" And the only thing you can do is either pay the extra $100 or pay to relocate to another storage company!!!

I've been renting from this place (now called Extra Space Storage - as they acquired Life Storage. They are essentially the same company). They have literally raised my rent several times over the past few years so that I'm now being charged over twice as much for my 5X9 small unit. If you go online to Life Storage for the exact same location, they're offering my same space size (or much bigger) for a fraction of what I'm now paying. AVOID THIS PLACE!

They advertise one price then a month free then as you sign up they want to add $11 extra for insurance etc. Late and my total bill is $77 from what $45. If you're late the threatening calls start. Now there is an 8 dollar increase for a storage space the size of a closet. I'm contacting the BBC for sure!

This storage company is a BAIT & SWITCH. BEWARE!! If you sign up online it will give you an attractive rate for the first 3 months. Then month 4, they will increase the monthly rate to 50% more than the rate you signed up for. THEY DO NOT GIVE YOU NOTICE of this increase. They claim they mail a certified letter but I never got it. When I asked why they never called or emailed they said it was my fault I never got their certified letter of the increase. I canceled my contract with them on the spot and will be moving my stuff out next week. I am lucky I happen to be visiting the area I can't imagine what people would do If they already moved far out. This company is not honest and is making profits by tricking their customers. I would question if their tactics are even legal.