Extra Space Storage Reviews

DO NOT RENT HERE. It is ridiculous. l have been renting for about a year and literally with almost next to no notice they have increased drastically. Went from 60 dollars up to 214 dollars a month. And a 20% late charge. They said there is a 7 day grace period but not true.

Signed up for a storage unit of 10 x 10 with a minimum rental of one year. Was given a rate. After three months, they increased my 8 1/2 x 9 1/2 ft unit monthly rate by 65%. Poor, poor business ethics and standards. Poor company. Please avoid the scam...

Not sure about the Bay Area but I am a customer at Extra Space Storage in Loomis California and they are aware of a rodent/mouse/rat infestation in customers units but REFUSE to compensate customers for the hours and hours they will have to spend standing in the rain cleaning mouse urine and feces off of their belongings. This seems to be a company wide policy so I would avoid ALL Extra Space Storage locations since the rot seems to come from corporate.

Worst place to put your thing irvington nj. This is a new place and water all over my thing in 2 month there. I have insurance. I have a new unit much higher now. Higher price. They don't care about you. Mean worker. The insurance company don't answer back. They need to close this place down. elever allway broke. Build cheap.

It is the worst nightmare of ours to have used the service from Extra Space Storage Inc. and later dealt with the company’s rude and ignoring personnel/ staff regarding their unethical and likely illegal act of auction of our memorable and precious family items stored at one of the Extra Space Storage units at San Diego. Briefly, we have stored our family items since June, 2017 and been paying the annual fees regularly including the year of 2024-2025.

Friendly service. I have had a unit there for years and have been pleased with it. The associates are friendly and knowledgeable about the company and prices of units. Doug at the Myrtle Beach SC store has helped me with my account and unit is in a good location for me.

They changed my gate code without notifying my without cause and left me at the gate at midnight in an Uber in the pouring rain, unable to get my car. When I called, Logan told me to leave if I was going to make trouble. He then blocked my phone number so I couldn't call back. They literally put me in harm's way.

Extra Space is a rip off. They say one thing on the phone then turn around and it's something else and they don't care how it affects people renting from them or even themselves. Someone needs to sue the hell out of them.

had an excellent experience with this storage company. The facility is clean, secure, and very easy to access. Ms. Sabrena and Mr. Vincent went above and beyond to answer my questions and make sure I chose the right unit for my needs. Moving in was simple and stress-free. I highly recommend them to anyone looking for reliable, affordable storage.”

I started renting in August at 2 different locations. For the larger one, I paid $131 but the December bill is now $211. $80 increase. The smaller one was $30 and is now $60 for December. I wish I had seen these reviews before. Hopefully I can get out of them by March.

They keep increasing the pricing, my friend rented a small unit for $68, then it became $137 after three months and $200 in five months and keep going for 5x10. There are many people that they are going through the same situation, and the manager and the company don't care. You put your belongings in the storage due to the life and financial situation or you will keep them. Shame on companies for taking advantage of people like that. I called on her behalf because she's in a hospital with no job, the manager didn't care and told us if we can't pay, we need to empty it.

They go up on the rent every 6 months. I went from $123 a month to $248 for a 10 x 10 total scam. I wouldn't recommend to anyone. Save your money and go somewhere else. They will scan you out your money.

Very bad company. The service was disappointing. The movers were late, careless with my items, and unorganized. Several belongings were damaged, and the communication was very poor. I do not recommend this company.

DO NOT RENT FROM THIS PLACE!! After two months of renting, they doubled my rent, claims the initial price was “seasonal’! Never in my life have I been taken so advantage of by a “company”! Horrible company that prides themselves on taking advantage of customers when they are most vulnerable!! I would give them a 0 rating if I could!! Nothing but lowdown conniving thieves. 😡 I hope this review saves other potential customers from being deceived and taken advantage of!!

They get you in with cheap prices and after a few months they start charging double. The explanation is that they can change rates at any time and due to comparable rates in the area, this is the reason for the increase. BUT, new units are still listed at the cheaper prices. Do not rent from them unless you know it's only for a few months.

I am filing this review after months of trying to get even the most basic accountability from this storage facility following a break-in that affected my unit. What I have experienced is not an isolated incident; the Google reviews over multiple years show a consistent pattern: repeated break-ins, zero follow-up, and customers left with no support. In my case, the facility mishandled every step of the process. I was hung up on, my calls were ignored, and despite reaching out multiple times, I received no answers by email because they refuse to communicate in writing at all. This prevents any paper trail and feels intentional, not procedural.

I needed storage quick and was baited by internet price 54.00, I went and sliding glass door to storage was stuck open, promised to be fixed, I was given a 10×10 with a pole almost half way through, I was told that's why the cheap price yet internet said zero of that. I was switched to normal size minus pole. I also had to ask for unit easy to find not in labyrinth with zero maps or direction, which should be fine since endless units were free. 3 months later the fee doubled, even after I called, as manager promised would be lower to starting fee, they lied and charged me 108, then as of now want 208 for storage fee when the internet page literally says zero of that fee and highest charge for my size unit is 108.

They get you. Give you an online price. Don’t mention anything about it going up. They instead of a email, call or letter. They send a post card stating your bill is going up. And Rick at the New Lenox store is a jerk.

DO NOT FALL FOR ADVERTISED PRICING! Every person I dealt with is friendly and helpful. The facility is clean and feels safe. HOWEVER - their pricing policies are predatory. I rented space there this past February - the advertised price was approximately $70-75/month, which I learned was for a unit including stairs and without climate control. I wasn’t happy with the price of $110/month an acceptable unit ACTUALLY was, but I believe the person I was speaking to, when he told me it would be worth it because THIS WAS NOT A PROMO PRICE and therefore wouldn't go up automatically in three months like most of the deals out there.

I rented a Unit at the Stamford, CT facility a month or so ago, and just received a rate increase notice of 100%. I will remove my storage items as soon as possible, as this scam is abhorrent and unethical. I would strongly recommend anyone who is entertaining the idea as a potential customer to look elsewhere, as this company is untrustworthy, and uses a promotional rate to get people in the door before they prey on them. To rate my experience with 1 star is not accurate, as it is necessary to submit at least one. Not even deserving of that. Extremely disappointed. They will not only lose me as a customer for life, but I will be certain to get the word out to other unsuspecting people for others not to patronize them and their unscrupulous ways.

I really like my storage for the most part, however I completely hate that even though I pay for 24 hour access, I am not good enough to use the restroom whenever I want. They lock the bathrooms as soon as staff leaves which is honestly insulting. Paying customers should be allowed the basic luxury of using the bathroom!

Extra space is an awful company that doubles your rate every 6 months. Started at $40 then went to $81 then went to $160. Was told it would not go up again after the first time but doubled again. Lies, lies, lies.

We rented a conditioned unit for more than 5 years. We recently discovered all of our heirlooms/furniture were covered in mold! Despite being a conditioned space, ExtraSpace took no responsibility for the damage. Unfortunately, our homeowners insurance policy does not cover mold damage to furniture. Some things were not salvageable and had to be taken to the dump. This place is terrible. Renters beware.

Total bait and switch. They will send you a increase in your cost of your storage saying ohhhh well market research and bs. You are bent over a barrel and they know it and they are going to take you for all your worth. I hate this company. I don't know what I am going to do now. I can't afford this unit. If they could rob you for all your money they would, greedy company.

Hello everyone, I am writing this review about a wonderful person work at the Ypsilanti ESS. His name is Derk, he the manager there. This young man is incredible. He's amazing. He truly takes his job seriously. He put his customers first. I have observed him and knowing that he made sure everyone is taken care of properly and fair. If there's a problem he make sure to look into the matter and take care of the situation the best way he know. Derk just truly amazing young man that loves what he does, very out going personality. Truly cares about the employees that works under him. He doesn't show favoritism. He's just honest and believe in what's right. I am thankful to have a chance to interact with this young man to see how he works and supplies every effort within the company ability to make sure everything is working properly. He always greets all his customers with a smile.

I rented what was advertised online as a 10x18 unit with double doors at Extra Space Storage, but when I arrived, I found out it was actually two separate units—one 10x10 and one 10x8—not connected at all. After trying to move in and realizing my larger furniture didn’t fit, I measured the spaces myself. The actual sizes were only about 9x9 and 9x6.5, totaling around 140 square feet instead of the 180 sq. ft. I was charged for.

Stay away from this corrupt company. I will legally deal with them when I have more time. My rate tripled within the first year, they get you in, then start milking you. I asked for a yearly lease to lock-in the rate. They said they didn't have a lease perse. My stuff were damaged due to rusted pipes...Just stay away!

I’m warning anyone thinking of renting from Extra Space Storage in Irvington, NJ. This company operates on the very definition of bait and switch. You’d think a newer location would want to build trust and keep customers, but instead they pull stunts like this. I signed up for a unit at what I thought was a fair, clearly listed price. Nowhere did it say “promotional," it was simply the price shown on their website. But after just four months, they more than doubled my rent. Not a $10 or $15 increase like you might expect in this industry. They literally over-doubled it into the triple digits.

Do not give these people any business. Every 3 months rent goes up for no reason. The people in the office have horrible communicators. I moved out 6 days after I paid and was told afterwards that I had to be out 5 days after my monthly payment. Would of been nice to know. Now I get no return and they can rent my unit out getting more money. This company is money grabbing and they will tell you that they will not continue to talk with you. Worst experience and I will never ever recommend. Service is awful!

This place is a ripoff. I got a 10x10 for around $48. Good initial offer then several months later it doubled to $93. Fast forward to today, 10/25/25, it's now $191. They are ripoff artists!! This would be illegal. Reporting them to the State and the BBB. You should as well if you had the same issues.

Finally figured out where to write my review. 😁 I’m currently using Extra Space storage on 122nd. This is my 2nd time renting…different location than my 1st rental. I will only store my belongings at EXTRA SPACE in the future. The staff has been great, the rates are fair, & It is located in between both… my move out and move-in home. I have 2 more months, & as of now, I have zero complaints.

This business is committing fraud. I just noticed that my bill went up by over 50%. When calling to complain I was told a notice is sent out 30 days ahead, and I received no notice. I called again and was told that it was "sent in the mail." Every other communication I receive is electronic but somehow a 50% increase in the cost after 3 months is sent by mail. I also found that this company is being pursued in multiple class-action lawsuits for exactly this bait and switch scam. Do not work with this company. They will tell you a price and then not honor that price a few months after you move in. Extra Space Storage is a completely dishonest and fraudulent company.

My husband and I had a unit at Extra Space Storage. We lived in Colorado and move, we planned on coming back for our stuff. Our unit was up for auction, we were planning on paying for the unit the morning before the auction was done. We were ready to pay for it until we saw the pictures they took. We have pictures before the unit and the pictures they had. Half of our stuff was gone, the paperwork we signed says the unit is still ours and if it goes in to auction it's still ours till the time was up. They clean the stuff inside the unit when they should of never been in there. They stole half of our stuff from the unit. By law they should of never gone in there, if we paid for the unit and saw that we would have been call our attorney. The first picture was how we had it and the second one is the picture they put up.

Really would prefer to give them no stars. I initially seen the unit online for $80, called and to reserve for my move. They said I needed to pay 4-5 months to get that price. I never seen that stated online, so a 10×10 $122. + I had to purchase their lock a other $20 bucks, once all their fees almost 300 to get started, less than three months later my unit is now $240. They claimed they sent a notice, but never received it, paid it, then the manager called and said they gave me a discount, claimed they refunded the $240 with a $60 dollar credit, but now I'm late, so now it $211, even though no one called, or haven't seen my funds returned on my card. So now I had to pay them again, and I'm late because then my account is overdue, very unprofessional, and will soon remove my items. Never dealt with a company this ignorant and to go up $100 dollars in 3 months, this is crazy.

Bought a storage unit thru storage treasures. Was listed as a manager special. Was stage and everything inside was trash, broken containers, they took the trash out of other units and stage hide the trash and all the boxes was full of broken items and trash. Very bad for a facility manager to do that. They should have taken all that trash and dumped in their container but instead sold it as good. Do not recommend this place. Very unethical.

After only 4 months they raised my rate from $105, to $165 with no notice. I find the practice to be extremely unprofessional and unethical. A price increase of 60% with no notice is just a shady business practice and a money grab. I will be closing my account and removing my items. I do not recommend doing business with Extra Space Storage.

This is my go to place for here on out. Nikki the manager at this facility was so super amazing. During this time my family was going thru a very hard time in our life and she was patient and extremely understanding to our situation. She definitely is a a amazing lady, just being sympathetic to our situation and also had some very kind words for us. Thanks again ms. Nikki.

Just rented a small storage unit from Sue at Extra Space Storage. She was wonderful. Made the process very easy. Sue is extremely friendly, helpful and polite. The price was affordable. Thank you. Sarah

We were in an eviction status, we’ve talked to the manager. He was very helpful and considerate being able to help us make some changes so that it’d be more convenient for us to do so. We’ve made last minute cancellations due to not needing one anymore; and they were cool enough to change that as well without making it a unnecessary situation… I’d say very good customer service/and good rental storage unit for moving/storing.

My storage unit was clean and safe, but they raised my rates from 27 to 51 to 81$ in two years and then they didn’t prorate my move out for the two weeks I didn’t use. I feel suckered in there and then cheated.

The Extra Storage on 7400 McNab Rd. N., Lauderdale was the absolute worst, dirtiest, rat infested storage unit I have ever experienced in my life. Most of my clothing, luggage, household, decorations, and bins full of pictures were destroyed by the rats. I had to throw most of my stuff away. Even my furniture was chewed up by the rats along with a portable air-conditioning unit. They ate through the wires inside of it and destroyed it. No one should ever rent from this location unless they want to experience the same problem.

Storage space was sufficient, however they do not provide customers with 30 days or more notice that they increase rates. This company is always increasing rates so beware! Find another storage facility.

I have been an ES customer for over a year and a half. These people use a “bait and switch” tactic. They get you in at a decent rental rate and then jack the rates up, knowing you don’t want to have to move your belongings again. Very unscrupulous. Beware!! Rent elsewhere!

3 months after moving in, they tried to increase my rent by $100 a month, a 30% increase! They then agreed to current rate for one more month, and then just a 25% increase next month. Snakes. Never do auto payment, or your money will just be gone before you know it.

Terrible experience. I booked a vehicle storage unit online in an emergency, but the next day they demanded extra requirements never mentioned on the website. Their customer service is unprofessional and careless. In 2025, when everything can be handled remotely, they forced me to waste time and come back in person. Their online booking is misleading — avoid this company.

Don’t waste your time getting a storage unit here. They increase rates constantly at almost 100 percent of your original fee, my unit has been attempted to be broken into twice over the past year and it is just ridiculous that they basically trap you into keeping your unit because of the fees they charge after you are late 20 days. They add an additional $250 to your bill in order to get your items out! My advice is do not rent a storage unit from here!!

So I rented a small storage unit in January 2025 for $67.00 a month. In June they upped the price to almost double at $123.00 a month and I just got notification that as of October it will be $212.00 a month. This is a complete and total scam to almost quadruple the price in 10 months. This should be illegal full stop. Do not use them unless you expect your prices to more than triple in under a year.

I’m not even a month behind on my storage. And I’m getting unpleasant text messages and email about auctioning my stuff off. I will be going someplace Else. This company is not it or the customer service.

JAX was very helpful and very patient with me trying to get me the right unit I wanted. I feel safe already and this was just through the phone. I highly recommend this facility with great services. I'm very happy.

Do NOT have anything to do with Extra Space Storage. This corporation is only interested in ripping their customers off with frequent and aggressive rent increases. The people at corporate level will treat you like crap. Corporate instructs the employees at their storage facilities nationwide to be putting high pressure on new customers during when they are obtaining a storage unit and pressuring them to immediately give extra space a five star review. What a fraud scam.

In just under a year my rate went from (including their insurance) from $65/month to $85 then jumped to $161. The facility is nice, but the customer service is garbage and these rate increase come with a 30 day notice....by MAIL. Shady business practices to say the least and completely BS increase.

I have been a customer here for three plus years and the past two days have been the best experience and the top of customer care and service. Christine is awesome beyond words. She handled the customer calling with such kindness and me being in the store she didn't miss a beat. The place was clean, everything working tip top. This was a experience that made my day.

In March, the first 3 months $60 a month. February up to $109, August $195. They said they were completely filled, and the increase was due to market value. I said that was unfair since people may have a lot of things and cannot move their things. It is not illegal, but it is definitely immoral. Disgraceful and greedy.

The most unethical company ever. They have committed fraud by denying access to my storage unit because they stopped accepting my bank drafts whilst charging late and unlawful fees..Even though they accepted ALL of my payments.

Recently rented a 10x20 storage unit with this company because I needed more space for inventory (I have a B2B sales company). Let me tell you that I have BARELY been there a little over a month and there has already been 2 break-in attempts into my unit. Definitely very poor video camera surveillance. This company does their unit inspections with a company named ServPro, which is a company that almost LITERALLY hires anyone without doing a professional evaluation in the persons that are working for their own company. (They will open your unit without any prior communication, meaning they won't TELL you they are "inspecting" your unit beforehand). If you can avoid renting a unit at this place, please by all means do so.

Unit 2130 at 44 Broadway in Albany, NY. The elevator in front of my unit was out of order for most of the time. The carts were missing. The move into independent living and out was HORRIFIC, and then they kept the whole month's rent, when I moved out 12 days before the end of the month…. When confronted by phone, the response was, “I did not tell you because you did not ask.” Profit mongering capitalism at its finest! I would not recommend this company to anyone!

I interacted with ** on the phone, with customer service/ support, and ** on site at 3281 S. Big Bend Blvd., Maplewood, MO. I am very thorough, organized and detail-oriented, and ** were immensely helpful, courteous and answered all of my questions. The only caveat is the 19.99 lock “option,” which is really no option at all unless one owns a “cylinder lock.” I did not. The site appears clean and uncluttered inside, with easy parking and access. There was garbage along the curb and in the landscaped area near “Bay 3,” which I picked up and placed in the nearby dumpster. Excellent customer service and responsiveness, even Labor Day! Thank you.

The rental process was very simple and hassle-free, which made everything so convenient. The facility itself is always clean and well-maintained, giving peace of mind when storing belongings. The location feels secure and safe, which adds an extra level of comfort. On top of that, the manager is truly awesome—friendly, helpful, and always ready to assist with any questions or concerns. Overall, a great experience that I would highly recommend.

N Beacon Street, Boston location: Fabulous experience! Jen, the manager, is at the top of her game and this has made all the difference. She is clearly professional, highly organized and genuinely concerned about customer service. The day we arrived to finalize our online reservation the loading bay and office were bustling. Jen was calm and efficient, aware of order of customer arrivals and she managed to address all client needs in an organized manner. Several clients knew her by name and all were well pleased with their service on this busy day. Jen was incredibly pleasant throughout.

Difficulty making payments. Excessive rate increases without notification. Banking Information requests. Staff unable to complete help. Use of ridiculous excuses to complete the payment process. Excessive requests for unnecessary information. Customer relations very poor.

Heidi Jo ** was beyond helpful helping me arrange a storage unit. She went above and beyond and was kind! She answered all my questions and deserves a raise. I cannot thank her enough for the help she gave me! I just want her to be recognized for her hard work.

I just was informed earlier that my storage was broken into along with 7 others. I am so mad. Don’t rent a storage unit from Extra Space Storage. Literally one job to do. I would never recommend this storage to anyone. How do 8 units get broken into and no alarms sound. They had all the time in the world to go shopping on our storage. It’s just very disappointing. Never again will I use a storage to secure my items.

So call in for Extra storage. Spoke to lady name Anna who talking fast. Gave me the wrong for address storage place now have wait for a refund. I told her Lansing ks. She gave me. 5814 S Pennsylvania Ave Lansing, MI, 48911. I’m so disgusted how she gave anything.

Rate increases are outrageous. Rate increased 100% within two years of initial lease. Competitors do not appear to have increases at that rate. Some rate increases came without required notice. Am looking for another storage company.

I rented a 12x40 lot as of July 2025 on line. It was really fast and easy for a Sunday afternoon. I received a fast call back on Monday morning and traveled in to complete my check in. Upon arrival the staff was really friendly and very informative. So informative that he advised me that I would get a postcard in the mail advising me of rate increases periodically (red Flag). That was telling me that they would just be raising rates for profit not because of inflation or higher cost. Postcards, people have tendency not to look at post card junk mails in a time when emails and text can be used for communication (red flag). They offered a flash sale for $43 dollars but I paid $78.00 and the Next month would have been $49.00. The staff tried to convince me of the math but I completed 2nd grade math so No. Then after a week I had to go back to the office and give them a copy of my title and insurance, so much for the easy on line check in.

This company lies to their customers about rate increases and the insurance policy they say is required. I'm a former employee and I was instructed to lie and I refused and of course was let go. Also the security is a joke. No one, especially a woman should be there alone. EVER!!!! The cameras don't even work. Stay safe and stay away.

I have a unit at I have many complaints, I'll focus on my top two... I am trying to move out, but both of the elevators at the location I rent from, 302 Davis Grove Circle, Cary, NC. I was told recently that the elevators were working again, but when I went to the site, they were not. My rent is due to go up, I would like a complete refund for the month of August. I am trying to move out, but I do require the use of the elevators for my heavy equipment - I am stuck here until my availability aligns with the elevator functioning. That's the biggest issue. I also dismayed about my rental rent.I was just charged $251 for August and when I look online the same size unit is $146/mo - an my rent is supposed to be going UP to $300+?! Why am I paying so much more?! I am now beyond frustrated.

Nothing but a bait and switch company. They quote you one price and give you a contract then after three or four months they quadruple the amount of that contract. They say they sent you out a letter but funny how people don’t get the letter. Why not send an email and a letter. They don’t send an email because it can be tracked. I will never do business with them again. What a joke.

As of today, I have two rented units at Extra Space Storage located at 8600 South River Dr, Medley, FL 33166. A person named Carolina, who works in customer service today, and previously, although to a lesser extent, treated me like garbage, disrespected me, and ignored my concerns. Her attitude was very rude and disrespectful, far from what a customer expects when purchasing a service. They should give her self-improvement classes on how to treat people, learn to listen before speaking, and be respectful and understanding of what the customer is saying. Because of people like this, a business loses customers, builds a bad reputation, and drives away current and future customers.

We moved in, in April. In August they doubled our rent from $60 to $120. They say they mailed us a letter but we never got it. When I called to complain they told me they could drop it to $99, and acted as though they were doing me a favor. They called it a street value adjustment lol. We are moving back to the house. I’m responsible for renting storage spaces for my job, will not be extra space anymore.

I would like to thank Nicole in the finderne Bridgewater office. Not only was she polite and knowledgeable.. she was Super professional you guys are a great storage company. I recommend anyone who needs storage to come to one of your facilities. Thanks again Nicole.. Lola B.

I’ve been storing my RV at Extra Space Storage on 11607 S. Memorial Parkway in Huntsville, AL, paying nearly $300 a month for what I expected to be secure, professional service. Unfortunately, after recent painting work at the facility, I discovered white paint overspray and physical damage to my RV. I reported the issue to **, the site manager, two weeks ago. He said he would contact the painting company and follow up with me—but I’ve yet to receive any response. I’ve left multiple messages with staff, all unanswered.

The manager which I believe to be the owner is very rude & disrespectful. I've been there many years & Ruth is so very rude. I recommend anyone not to go the National City Extra Space Storage. They raise the prices without telling you, no place to put trash and then threaten you.

This was a great experience, the manager of the facility -Linda- kept the whole place so clean, during the whole process she showed her efficiency and great working knowledge and experience of the job, she made me make my decision very fast and positive. What a great employee for any company, thank you Ms Linda.

I had a unit with another company which was in this location, but Extra Space bought them and they started increasing the price every 2-3 months by 80%. I started in March with $119 and by August they were charging me $289.05. Horrible, do not rent with them, they’re not trustworthy! Never again.

I was shocked and horrified at the state of my storage unit. Every surface was covered in mouse droppings. I don't mean a poop here or there. I mean COVERED. Literally COVERED. Some of my furniture had sheets over it for protection. We threw away 27 sheets and other furniture covers because they were covered in rodent droppings. We went and bought gloves and Clorox wipes to work in the unit because it felt unsafe. We wondered if we should be wearing masks to not breathe it. That much rodent excrement is bad for you. There were rodent nests in the stored boxes, in my sofa, in the rugs. No upholstered furniture in the unit can be used again. It will need to be reupholstered, and not only reupholstered but have the stuffing replaced. If these weren't family furniture pieces I inherited, they would be trashed. The rugs will have to go through an expensive cleaning process to be used again, and it is unclear if they can be used at all.

I NEVER write reviews… NEVER but PLEASE trust this review. The storage unit door was replaced. The company they hired DESTROYED some of my stuff; they literally threw it back in there like trash! DON'T RENT FROM EXTRA SPACE. It took the manager 3 1/2 weeks to return my calls. I called repeatedly for a week straight. Then she says there is NOTHING they can do other than offer me $25 off my next month’s rent. She said, "We can’t touch your stuff," then I say, "But you can hire a third party to touch and destroy my stuff and that’s okay." She follows up with saying I will need to contact the third party installer and work the situation out with them. Extra Space hired the contractor but I have to work with them to get something resolved but hey they’re willing to give me a $25 credit. Did I forget to mention, my unit was broken into two months after I rented it? PLEASE DO YOUR RESEARCH AND DO NOT RENT FROM ANY EXTRA SPACE.

Bad business practices. They increase within a few months and not by a normal amount. Were talking more than 100%, so beware. They definitely take advantage of people's situations. The prices are introductory after that it is exorbitant!

I will never use ESS again. The person at the facility doesn't know anything other than asking for money, even when the payment isn't due for 28 days. Other than that, no help at all with access app. When you call customer support, you can't understand anything because their internet connection is horrible. I had to have her repeat almost every spoken word several times before I could understand a sentence. What a waste of time...

Extra Space Storage at 21 Weston Ave in Quincy, Massachusetts is a horrible, unethical scam company. We had a storage there for over 20 years the size of storage we have there only rents for $24-40 a month but we are being charged $80. When a medical emergency landed me in the hospital and fraud came on my card the company after imposed several late fees plus a foreclosure fee of $120 that they refuse to remove. Tom the manager is unethical. The company has no customer service skill. AVOID. DO NOT RENT THERE. Take your business to another company!!!

The worst storage facility ever! It is NOT climate controlled as indicated, the outside grounds is not kept up or cleaned. The inside of the facility is hot and humid all year. Not a great selling point during the summer. Customer service is terrible, Manager never responds to phone calls or inquiries about issues within the building.

I give the staff at Gloucester City 10 stars!!!! They are excellent. Over and beyond helpful and super friendly. Corporate wise I give Extra Space -100 stars. Lure you in with “promotions” and after 2nd month price is significantly more per month compared to reg non promotion price, and price goes up every year more than 30% and if your 6 days late your late charge is a percentage of your total rent so my late charge was over 60 or $65!!!!

I live on the west side of Indianapolis. I rented a 10x25 unit on Lafayette Rd 3350 Lafayette Rd. ** is the initially the person I spoke with in the office. He never stated that my rent would increase from $124 to $200 in 3 months (I was pissed). I called to make my payment which is when I found out about the rate increase by the manager ** who gave me a credit for the following month which was nice but really doesn't help me because that price hike was ridiculous! He said unfortunately that was all he could do.

Jessica ** was very helpful and kind when I got in trouble locking myself out of my car, she called an Uber for me to go home and get my spare keys. I am very thankful. I highly recommend this Storage at Commercial and Powerline.

The staff at the Tramore location in Georgia is never the problem. The problem is frequent rate increases. Do not rent from Extra Space Storage. I have been a loyal customer for years due to my circumstances. In a matter of four months I got rate increases. I have family and friends that have spaces at other facilities that do not rip off their customers!

If you want to rent for 1-2 months that’s fine but any longer than that you will be furious. Rats infested and price increase every 2-3 months. Incredibly greedy and unprofessional. One staff says one thing and another one says different, where you will lose the most money and they make as much as possible.

Don’t go to the one at 2904 Casitas Ave in Los Angeles because they are scammers and they fraud my contract. Was 5x5 but the storage unit was 4x5 and same day I said, "Can you give me a refund", they said No, it is what it is.

We have been with Extra Space Storage for just one year now. Our rates have gone up twice in less than a year with the last one an increase of over $80. I’ve called the office several times. I talked to a middle management who said the increase was due to their tracking other storage facility increases. I’ve been told several times somebody would contact me about the increase, I was told somebody would be back with me within 24 to 48 working hours and as today, nobody has even bothered to contact me after four different attempts by me.

My storage space started at $256 and is now $464! Starting in the first three months, prices creep up - doubled within 2 years. This is pure fraud and greed. The place is Dirty, damp, bug infested - it's a dump. Your storage items will grow mold and collect bugs. Rate changes are hidden inside an offer to file an address change. This place is a scam, should be investigated, and should be shut down.

I just rented an upper unit and the elevator access is not functioning because someone pulled the fire alarm. The rude representative on site today told us we would have to walk our furniture up 7 flights of stairs to put our stuff away because the elevator will be down until Monday. Warning - don't rent the upper units because the elevators can down anytime and be down for days. So if you are moving and want something you can count on rent a lower unit or go with another company because this messed up my move and I have nowhere to store my furniture until Monday. Extremely pissed and wouldn't recommend this storage facility to anyone after being spoken to like I'm not a paying customer.

I rented a unit in March but my rental fee doubled in June, which was a surprise to me. When I called and spoke with the manager, she was rude and unprofessional about it. She argued with me that I was informed of the possible rate increase. I asked if they could lowered te rate which she saidci would have an answer within 24 hours which never happened. They stole money from my account by debuting my account 1 month earlier for the new rate. I had to call another office to get my money credited back to my account. I wouldn't allow this company to have access to your account because the store manager there off Macon Rd will get revengeful if you question her. This company needs to record conversations their staff is having with customers. Also I requested that the area manager call me, which she never did. I moved out the today.

Do yourself a favor and do not use this company. I rented a unit in Englewood, New Jersey and discovered today there is a leak in the unit which destroyed many of my irreplaceable items. There is even mold growing in there. I was told there was no recourse and they are not liable. Nice. I will be terminating our relationship. Also, if you use them, be prepared for constant rate increases. Extra space do better.

We booked at the location at 5366 Northwest Highway in Chicago. We rented a 10x10 and after just 3 months, they jacked up the rent from $144 to $244! There were also a ton of fees that were never discussed or disclosed until we'd already done the paperwork and I went to pay, which added over 33% to the cost of the 1st month. They also made us pay an additional fee for their insurance with the promise that, after the 1st month, they would take that fee off since I have my own insurance. They never did. Scam Scam Scam!

This was my first ever storage unit, and overall I didn’t use their “services” aside from paying online every month, and the initial encounter which their sales rep was horrible. The rep that was showing me my unit, showed me a unit with a disgusting smell & huge oil stain in it. I refused to take that unit, he then told me I HAD to put insurance on our unit and purchase their lock. I thought the price was great and then over a 3yr period it jumped to be almost $200+ for a 10x10 which is outrageous. Save yourself the headache, time & money!! This place isn’t worth a penny!! We just moved to Uhaul! I’m paying 50% what I was at Extra Space for the same sized unit, indoor, each unit has its own alarm system, they have pull carts for you to use for free, and provide a free lock.

Disappointed Since the Change in Management. I’ve been renting at this location since it was CubeSmart, and the difference in quality and service since Extra Space Storage took over is extremely disappointing. When it was CubeSmart, the facility was immaculate — well-maintained, secure, and truly climate-controlled. However, since Extra Space took over, the decline has been obvious. The main entry door has been broken since the second week of April, and as of now, still hasn’t been repaired. This completely undermines the promise of “climate control,” which is critical for protecting valuable and sensitive items. Controlling temperature and humidity is not a luxury — it’s the reason we pay a premium for these units.

We loved everything about Extra Space Storage, except the price increases. When you rent a unit the price is extremely reasonable, however, after three months there will be a price increase. After a year we downsized to a storage unit that was half the size of what we originally rented, with a much lower monthly rental amount. Three months later our rent was increased not by a little, but a significant amount. That ended our time at Extra Space. We do what to acknowledge Rissa Rogers, District Team Leader. She is very professional, great to deal with and Extra Storage is fortunate to have her. She maintains the facility to a very high standard.

A new renter, I came in to the Collingswood location on 6/28. When I pulled into the bays pictured, a U-Haul was blocking the exit, and another car pulled alongside me. A family, after I asked to use the carts that they were not, proceeded to verbally berate me, and I had to put my items back in the car and sit in my car while being berated, and couldn't go anywhere because the exit was blocked by the U-Haul. I ended up luckily backing out of the garage.

This is the third summer in a row that I have complained about the climate controlled units NOT being climate controlled at all. On 6/20/25, the reading on my personal thermometer in my storage unit read 82 degrees. Not only was it hot in there, but there is no air circulation and I was unable to do the work I needed to in the unit. There is a reason why people ask specifically for climate controlled storage. The heat is not good for many things that people store. In my case it is vinyl albums, old photographs, and painted artwork. NOT ACCEPTABLE.

BLACK MOLD - POOR VENTILATION AND CLIMATE CONTROL. Would recommend staying FAR AWAY from this storage facility. The ventilation in their "climate controlled" units is very poor. My entire unit was moist - with puddles of moisture underneath all my bins and furniture - leading to black mold growing ALL over the floor and my belongings. Other customers with indoor climate controlled units next to mine also noted their belongings felt moist and have concerns for their belongings. Not to mention they hike up the rates with no notification.

The business model is to get you in at a low price ($44 in my case) and, because Maryland offers no consumer protection, raise the price assuming you have no choice but to pay it. I moved abroad and now I am being victimized by frequent increases in the price. What choice do I have. What choice does anyone who uses this kind of facility have. There should be protection that limits the frequency and amount of increases.

Murray/Scholls location has rats. My three units in buildings C, D and E were all destroyed by rats. I had several thousands of dollars of belongings destroyed by rats. I contacted management who took photos and proceeded to give me the insurance information. I asked to speak with the district manager and then the regional manager only to be stonewalled at the district level. It took 9-days for anyone in upper management to call me and when she did (Crystal S) she was incredibly rude, dismissive and accusatory. Probably the worst person I have ever spoken with and she clearly didn’t care about one of her sites. No one wanted to acknowledge a potential rat infestation at this facility nor help with compensation. I had to hire a biohazard company to sort through my things, sanitize what could be saved and dump the rest. I had to hire movers to remove my belongings.

My husband and I rented a storage unit. The cost with being senior citizens was 76.00. The lady who initially took our information had it all screwed up. My husband's info, both of our emails, and I received the bills, along with making the payments. We NEVER received a call, text message, email, nor a letter about the change in cost. Only being there 4 months, and never late, it went up to 111.00 a month. I called and complained. The lady told me that she could do a 1 time payment of 72.00, I was fine. I then called and asked for a quote for a new storage unit. They quoted 72.00 a month. I then called and stated what I had just found out. I then gave them a 30 Day notice. I was going to be out by June 10th.

Wow, they don't trust me to clean the unit, so they collect a deposit, but they want me to trust them to give back the deposit without a receipt. Why would I trust someone who doesn't give me a receipt? I'll buy somewhere else, and you should too. Individuals say this is Company Policy. Sounds like a way to deny a deposit was ever left.

The rent kept going up and up. The Woodbury location is the highest price in the area. They charge whatever they want. Staff is inconsistent in what they tell you. Don't waste your money. Cheaper places in same area.

This company is scandalous! DO NOT!… I repeat DO NOT Store anything with Extra Space Storage. Do yourself a favor and find a company that will be more professional and honest in the way they do business. This was a nice place long before they put that Green sign up. No points scored for their tidiness it was already that way. I've had this unit for over 2 years and now pay 50% more for the unit than when it was the previous company. Extra Extortion has had 2 price hikes within the last 6 months. I understand increases but this is High Way Robbery. What is the slang highway robbery?: The practice of charging a price that is very high and usually unfair for something. Especially after there was an initial agreement. I think a class action lawsuit will soon be in the making.

Steer clear at all costs. Extra Space Storage uses predatory pricing tactics. I signed up at $63/month, and within just 4 months, they jacked up the rate to $138—more than double! No warning, no justification, just pure greed. They lure you in with a low rate, then trap you with massive hikes once you’re settled. It feels deceptive and unethical. If you’re considering storing your belongings here, think twice. There are better, more honest options out there.

I originally started renting from “Life Storage” back in 2016 for a larger climate controlled unit. It was a little over $100 per month. The facility was clean and the customer service was awesome. I cannot exactly remember when “Extra Space” took over the units, but ever since then it has been HELL! The cleanliness, buildings/facilities, and driveways are so rundown. You can tell where areas of the ceiling have been leaking into the walkways. There was one customer service agent that was extremely helpful, but the rest lack any sort of compassion or empathy.

Getting our storage unit was a breeze with Tyler. He was very knowledgeable and professional. Helped us with all our questions and concerns. Very happy with the process and experience. Definitely recommend. The prices were decent and the place was pretty well maintained.

Upon opening my storage space.. I was told if I left that I would be prorated for the time I didn't use & when I left I was told that I was NOT getting my return unused time. I hate being lied to! Amanda said prorated. Steve said no.

I signed up for a 5x10 "multi door" unit at $20 per month. Turns out it was really two 5x5 units side by side. No big deal, I disassembled the wall between the two units to make it a true 5x10 unit. The floor wasn't flat all the way to the edges so it was not fully useable which didn't really affect me since they sent me a notice after 2 months that the price would be increasing 200% to $60 per month! Had I looked at other reviews for Extra Space Storage I would have seen that wild price increases and bait and switch tactics are common with this company. Be warned.

BEWARE: 9 Months Price Increased 3 Times: $39.98, $74.82, and $159.90. Location: 4240 - Orlando, FL - Wooden Pine Dr.. Increasing their prices from $39.98 to $159.90 in less than 9 months is Tariff Prices. There is no based on Current Market Conditions for this price increase. Aug 20, 2024 - $39.98, then Dec 20, 2024 - $74.82, received a postcard, starting June 20, 2025 - $159.90.(over double). I see how Storage Wars is possible! I'm not sure about any other location, but check with them before signing, asking how many times the price will increase or double within 9 months.

The manager is extremely rude! You can’t even talk to this woman. She just talks, louder and louder and talks over you. None of our employees care for her. She just turns up her 2 inch long nails at our employees and walks away. We have been trying to get to our equipment for over a month. Our bills were up-to-date as they were Auto debited from our credit card.. We would set up times to meet the alleged manager, and she would never be there.

Do not rent from this place. They are a rip off. Last month I rented a 10X15 conditioned space for $99.00 a month, paid the first month and the second month @ $99.00 a month. My bill for next month is $179.00 with no notice of an increase. I called and they gave me a $80.00 Manager's rebate for next month because they say they sent out a notice of the increase and They did not have my address correct in their system. But from next month on it would be the $179.00. The manager at the 105 Montgomery location told me that it would be smart to pay a year's worth because the rent will have another increase to $285.00 here pretty soon. 5/15/25

I lost the keys to my storage unit. Wendy **, the facility manager at the Industrial Way location in Castle Rock, CO, dropped everything, and without hesitation, grabbed a drill, drilled out the lock and had my old lock replaced within minutes. Her customer service skills are excellent, she cares about the property and knows her way around a tool box. I highly recommend this location!!

RE: The Media, PA facility. And I would leave 10 stars if possible. First, let me give a shout out to Amanda, who manages the facility. She is incredibly helpful. Yesterday she called to let me know that I had not locked my storage room. This signifies that management actually walk and check on all the aisles and floors of the facility. She is amazing, professional, and knowledgeable. Onto the facility, it is extremely clean and secure. There is even a large garage space in which to load and unload during inclement weather or when it is too hot or cold. I recommend this place to everyone who needs storage.

We just started renting there and when we got there the main gate was open. The person in the office told us that they have it open because they were moving items out and it was easier to leave it open than continually having to use the code. I came Sunday to drop off our vehicle and the gate was open. Drove by the next day and it was open. I called after a few days because it was always open. She told me that she keeps it open because the gate is malfunctioning. She was unable to tell when it would be fixed. You can store stuff but its not secure. I am looking for a more secure location. Since we were lied to from the beginning.

Just removed everything from my unit in Lecanto, FL. I’ll NEVER use this company again! They charged me for the first 3 months $122 and in the 4th month they raised to $205! It wasn’t fun to put everything in the storage and remove back after 3 months! I hate it! Worse experience ever!

I have been dealing with Extra Space since April 11th, 2025. I rented the unit short-term. I called the 800 number to initially reserve the unit and had to finish in person at the Englewood Ohio location. Dominique is the site manager for that facility. The unit she gave me was not what I reserved but we made it work since it was short-term. I was in and out of the unit multiple times and the manager was rarely there. On April 4th, I notified Dominque that I was vacating before the end of the month. She said that was fine but I would not receive a refund. As I have said, I was moving out as much of the small items that I could until I have my business ready for my big equipment.

Extra Space keeps going up on my price, they don’t even notify you, that your price is going up. I need to speak to the corporate office and the company won’t give me no one 800 number to speak to someone else. If you look online all those different kind of one 800 numbers go directly to the same unit place that you’re renting with your ZIP Code, this place just sucks.

Please stay away from this business. They pushed me to give them a 5-star review before I even got into my storage unit which was my first red flag. This business is so shady! They will double or triple your rent once you get your belongings in. They have terrible customer service. The person I spoke with after doubling my rent told me to go ahead and file a complaint; there’s nothing I can do. He said they have it in the lease that they can raise the rent whenever they want. This is complete bait and switch going on here. The place is not very nice and I had no lighting at all where my units is. I complained about it several times but no one did anything. I also was locked in the gates twice and couldn’t get out. They are such a deceitful company. Please beware!

I was a customer of SafeNest storage for one year, until it was bought by Extra Space. The SafeNest experience was bad - poor communications, automatic quarterly rate increases, misinformation - but Extra Space was much worse. After first month received a postcard notice of a 100% (!) increase in the outdoor vehicle storage (under cover). Transition was abrupt and unannounced on 4/1/25 - chaos in the office, poor communications. Today went in person because staff could not be reached by phone; corporate customer service also just directed back to local office. Manager was same person as previous, seemed honest and trying hard, but Extra Space felt like a scam.

The lady that rented me the unit Was very nice. She assured me the rates would not be going up in the near future. My rent was raised almost $30 after the 1st month. Since I was in the process of moving out of town, It would have been impossible for me to travel back to find a Different rental co. The property is clean, & seems secure (not the best neighborhood..). On your website you state that you're BBB accredited. According to the BBB you are not. I'm feeling a little bamboozled. I'm also wondering If She was being up front and honest about everything. I have no way to come check on the storage And need to know everything is okay. I have tried to reach out a couple times and never was able to get through to the office, & speaking with anyone about the rate hike, & how Is the unit itself. Some communications would help alleviate some of the worry... Thank you for your time and help in this matter. Colette **

I rented a storage unit, the unit was $61 a month, then on the 5th month, without warning, the rent was increased by $54 more a month making it $113 a month, a criminal increase in rent, Basically twice as much when you include the insurance they make you pay for, I had my account on autopay so I would never be late or miss a payment, and if I hadn't been paying attention to my bank charges this might have gone on for some time, they would not negotiate with me, or give me a refund for the over charge that I did not approve, I canceled my storage, and moved everything out, they are a very shady outfit, and I did not trust them, I moved everything out of the unit a month early even though I had paid for it, if they were capable of doing this, I didn't know what else they were capable of, and didn't want to get locked out, and lose all my possessions.

This company is shady in their policies. They do not inform you that whatever move out date you choose will not prorated in your last monthly rent. If you're going to do this - INFORM YOUR CUSTOMER so you can properly choose a move out date.... I will never choose this company for storage purposes and I will vocally tell everyone to avoid this company as well.

Thank you to Joe at Extra Space Storage for always assisting us and being so knowledgeable and helpful. My family has used this facility for years and we love seeing Joe when we have questions. Yorktown.

Debbie was incredibly helpful throughout my entire leasing process. She made everything smooth, easy, and quick, answering all my questions and guiding me every step of the way. Highly recommend her!

Contract says may go up in price, but OMGOSH, almost 100% is a complete FAIL on customers if you want my take on this. I rated one star due to this unexpected, unrealistic, and customer shock of ESS's increase in price surprise.

Run. Do not rent!! We secured two units 4 months ago. We got the hard sell when shopping around. Once we signed they asked multiple times for us to rate them. I did so in good faith. I now truly regret that decision. As of last week, without any notice, they bumped our monthly fee to over 70% more than what we had been paying. An almost criminal amount. They went ahead and charged our credit card without even speaking to us. I called and was told that new management decided to hike rates. They apparently sent out "postcards" (a not so direct way to reach people). I asked why not an email? They said that would have been too cost effective. What?? They already send monthly invoice emails. And how is paying postage cheaper than an email? It was clearly a ploy and meant to deceive the customer. It was suggested that I combine my two units to bring the cost down. If I only needed one unit, I would have only rented one unit.

Dennis was great. He made renting a storage space quick and easy for me. This is the first time I’ve ever done it so I was a little concerned. He was very kind and professional. He helped me find just what I needed.

THE BEST IN THE WEST the 1 on Perry. The young lady needs a raise. She's cares more than normal about this place as well as the people she rents to. She always walks the grounds with a smile and greeting. Joseph and Brother.

I recently started a rental storage from Extra Space storage. Yesterday, while sorting through my personal property, I was ready to leave, my car would not start, friend came to jump me off, did nothing. I called customer service, and the rules and regulations of this company are if a car is parked on premises, it will be towed. And I most likely would be evicted from this storage facilities. I was let go from my job, and my son passed away a week ago in an automobile wreck. The financial tow plus storage company would charge me, getting my car back and fixed?$$$$? I explained my situation. I made it back before it was towed, I believe there are two angels in customer service, I wish I knew their names. Thank you. My car started up, thank you, Hesus. And customer service.

I’ve been using Life Storage facilities for long-term storage since 2015 with no complaints. Facilities are always clean, safe, well maintained, and never any change in my initial rental rates. However, since Extra Space Storage took over it’s clearly all about the maximizing profits by deceptive and unregulated practices. I just had to relocate all of items and terminate my contract after I received the third price increase in 9 months making my monthly taking my monthly rate from $135 to $330 per month. Don’t rent here unless you have an endless budget to keep pace with the outrageous increases every quarter.

Facility on Pecos Nest Tropicana in Las Vegas has a big security problem. RVs and vehicles in outdoor area have been subject to frequent acts of vandalism costing hundreds, maybe thousands of dollars. Facility seems to be unable to correct the problem. Recent changes to the exit gate have actually made the property less secure.

Afraid that I am coming with a similar situation as others. I have never had a storage unit before so this is all new to me but I went to log into my account to see about getting an additional unit for a friend and noticed that my bill has doubled in the last two months and I didn't realize it given auto-pay. It seems like this is something that they should give you an update on. My fee is even more than what is advertised on the site. Really bums me out because I gave them a glowing review at the very beginning, I thought the team was so great to work with. Now I need to find a new home for my daughter's things. Such a horrible thing to do to people.

Found a place & asked is it a promo price & they said no. 3 months later, I get a notice “rate increase” by more than double. I would like to know upfront a price & know they are not going to hit me with a crazy increase. We are all trying to survive crazy time where we have to decide what we can afford to pay.

Location: 19743 Park Row Dr Houston, TX 77084. This facility had lights and cameras out. Windows were broken and theft occurred in multiple vehicles. Extra Space failed to comply to their advertisement of providing a safe and secure facility. Employees were fully aware of the nonworking lights and cameras and admitted to this, yet the facility still refuses to pay for the broken window. They claim due to the fact you did not pay for their insurance plan they do not have to over damages. If the facility knowing caused an unsecure facility and you are paying a fee for storage, they should be liable!

I spoke with TJ over the phone. He was very nice and solved my issue with billing. When I go to the storage, the facility is always nice and clean. I also like that someone is always there to answer the phone. I hope he sees this review. Thanks TJ!!!!

Zero stars, they practice price gouging once you sign the contract. They double price every 3 months because they "can" as they said. Unfair business practices. The worst storage compaby I have ever dealt with.

If I could select zero stars, I would. BUYER BEWARE- DECEPTIVE BUSINESS PRACTICES! No access or functionality on their app to download contract. Within 1 year, from 60 monthly to 80 monthly to 126 monthly. Classic BAIT AND SWITCH!! CALL REPS also block customers from account access and use deceptive language.

Been using storage at Pembroke Pines Fl facility since 2019. Received bill for March... $79.13... Price went down? Seems they forgot to add insurance cost and tax to the bill. Figure since they goofed they would give me the benefit of the doubt... The lower rate? Big corporations don't do that! Good customer relations seems not to exist with this outfit. It's about $$$.

Sarah was a pleasure to speak with today. The prices are great and very important the buildings are very nice and clean. I would definitely recommend it to friends and family. It's in a good location.

ATLANTA. 166 16th St NW Bldg A, Atlanta, GA 30363. My storage unit was put up for auction. Due to an illness, I was unable to to catch up with payments and stop the auction. I intended to pay and bring my account current but I wasn't able to. After more internet research the morning of the auction, I learned of a "Pay to Vacate" that was never presented to me as an option. I'd spoken to Extra Space Storage many times in the months leading up to and the day of the auction and they neglected to inform me of the Pay to Vacate option.

Dear Extra Space Storage Team, I am writing to express my sincere appreciation for the exceptional customer service I received from Aaliyah at your Hollywood location. From the moment I connected on the phone, she provided an extraordinary experience that truly exceeded my expectations. Aaliyah demonstrated patience, professionalism, and a genuine commitment to ensuring that I found the perfect storage unit to meet my needs. She took the time to understand my requirements, guided me through the available options, and made sure that I selected the right size unit to accommodate all of my belongings comfortably. Her attention to detail and intentional approach made the process smooth and stress-free.

I have nothing but good things to say about the customer service at Self Storage at 3569 East Main Street. Amina is the Greatest. And very helpful. I highly recommend this location. Thank you Columbus Self Storage. 😊

Moving is hectic enough without dealing with storage issues. When we first rented 4 months ago, the unit we received was on the 2nd floor and access was by freight elevator. We tried moving a few small boxes into it the first day. The elevator was jerky and did not feel safe. My husband and I are in our 70s plus he is a physically disabled war veteran that uses a cane and has poor balance. Since office had closed for the day, the next day we went back and asked for a unit that would not require the freight elevator. Our next unit was easier access except there is no way to keep the door from closing and locking while unloading a moving truck so I had to stand there to trigger the sensor for the movers. Annoying but not the worst that could happen.

If I could give zero stars, I would! I was with Life Storage before Extra Space took over, and this is by far one of the worst storage facilities to rent from. My rate increased every few months, and if you’re late on a payment, they immediately push you into foreclosure—tacking on an extra $120 plus late fees. They offer no payment plans or flexibility, even for long-term customers. Terrible service and unfair pricing!

I've rented a unit for almost four years. I understand businesses have to raise their rates in order to pay their bills and make a profit. In Sept 2024 there was a small rise. Starting March 2025 there's an increase of roughly $70. No new lease is signed, only a postcard stating the increase. I have a 10x20 unit and I just paid over $260. Last month it was $187 including the insurance that's mandatory of $11. A new unit of the same size would cost a new customer less than $150 a month. This is how they treat current customers. Price them out of their units so they either have to move to a different company, or people lose their belongings so the company can sell them. I wish I had the means to take my stuff somewhere else. Between bills and lack of people to help, I just can't. One of the months in my included picture is higher because I was late with my payment so there was an additional fee.

Signed my original contract for 86.00 per month plus the 26.00 insurance making my payment 112.00 per month - I paid this for 4 months - my current payment due is 178.00 per month plus the insurance. I called them and the rep said he would drop it down to 129.00 per month but he did not tell me that did not include the insurance so that brought my payment to 155.00. When I called them again they basically said too bad so I paid my bill and here I am to warn everyone of their policy. And obviously I not renewing my rental with them for future use

My price went from $129 to $350 in less than a year after renting from Extra Space. They use a classic bait-and-switch tactic and there is no law preventing them from doing this. DO NOT USE this company. Scam artists. PERIOD.

HORRIBLE since they took over LIfe/Metro Storage. The workers there are nice people but the company is terrible. I used to pay online and now they won't let me, and no one can explain why. I don't have a lease so they probably want me to go away or sign one so they can hold my stuff hostage while they raise fees, there's a class action suit currently against them for these kinds of practices. STAY AWAY.

Extra Space Storage just doubled my lease cost without any written or verbal communication. Also, the security gate at the Lynchburg facility has been broken / wide open for several weeks. Again, zero notification of the security lapse. Regional manager claims ESS has no way to only send emails to just a single facility. No way to reach corporate office via phone. This is continuing to be a very scary experience. I would not recommend this company to anyone.

Michelle was very professional in guiding me to my storage that I purchased off auction. She was very helpful and I recommend her to others compared to other storage. She was very helpful and to helping me understand the rules and regulations along with the process.

Horrible storage unit. The company do a price increase every few months without any notice. They have good move in price. Get ready for the price to change every months. Talking about 40 or more each time. I hate I got my things in there. Working on trying to move out. Rats are really bad.

Extra Space Storage in Milford is a total scam and ripoff. I was a customer for over 10 years always paying on time. The amount I paid them with their ridiculous increases is crazy but they figure once you are in, they’ve got you. I had a security breach on my Apple Pay. I spoke with them on Monday Feb 3, and told them my new card would arrive by Thurs and would call back for payment. No problem was mentioned with that. Apparently my augment was due by 2/5/25 to avoid the late fee, which the rep did not tell me. So, they charged me a $95 late fee.

Highly recommend finding a different company to rent from. They increase monthly rent frequently. Just received a notice my next months rent will be increasing by $80. Crazy! Stay clear of these money grabbers.

Lots of junk and move in fees. Doubled the rent after 4 months to far more than local area rates. Complained to the manager twice and was twice told I'd get a call back shortly and never did. Just a bait and switch operation. The 10X10s were standard door instead of roll up so harder to get stuff in and out. Door hardware for the lock was undersized so regular locks wouldn't fit and laughably insecure. Cheap interior wood framing instead of steel. Place was clean, Manager was courteous but ultimately not helpful.

They raised our rates a lot in the first few months and are more than doubling it. Now about 6 mo later, and CA is in a declaration of emergency so they shouldn't be able to raise it that much. Moving everything out of a 3rd story in the far back of the building is going to be a huge pain, again!

Extra Space Storage took over ownership of the facility that we have been at for 10 years. Immediately I lost 24-hour access and the power is locked up where you can't plug in a light when I need it for my large storage. Then after all of their promises of fair pricing and treating customers right they hit me with a $100 increase on my large unit and a $40 increase on my small unit. The overhead is very minimal in this industry but they still price gouge you like this because they know we have no protection. This is the most unfair price increased I have ever seen in storage. They have one person that watches that lot 4 days a week. What is it that cost so much extra? Why was this increase so big and how can they get away with it. It's because they know people like me need this storage.

I don't know if this happened to anyone else, what happened to me in December 2024 with the location located at 2050 Gravel Springs Rd Buford Ga 30519 on December 3 was the last time I entered the storage. After almost two weeks later I returned and to my surprise my storage had a different lock than the one I had placed after making a report at the office they removed the lock and to my surprise, they had stolen my belongings. They took everything, they left me without clothes, shoes, electrical appliances. In short the list is too long and now they tell me that they are not responsible because I did not have insurance?

Debbie and Thomas always take care of me. I have been with extra space storage for about four years now and each experience has been seamless with no issues and everyone’s always very helpful and the units very clean.

I’ve been with the storage unit for one day, they gave you the completely wrong information and can’t help more than 1 customer at a time. They are extremely rude and not willing to right their own wrongs. I will be on the lookout for better storage units even after just 1 day. I would never recommend this place to anyone.

The prices can not be beat!!!! Very secure and clean also. Sherry is a wonderful Customer Service person. If you want to be satisfied all the way believe me this place can not be beat. I am very happy, I was expecting a lot of hidden fees and more. NOT HERE.

I have had a climate controlled unit since 2009 and couldn't be happier with the friendly service I have had there. I am grateful for two new people in the North Richland Hills location because when I call to pay my bill they do a review of my account to see if they can improve. I highly recommend them!

I rented from Extra Space Storage (ESS) a few months ago when our driveway/garage were being replaced in order to store a car. We used the facility for about 3 weeks and terminated the contract. Prior to committing to a rental online and learning (on the website) of a 1/2 off first month's rent promotion, I called their customer service number. I wanted to know if I would still receive 1/2 of my first month if I only rented for 1 month. I was told "yes." When I set up the rental online there was no mention of 1/2 off my quoted rate and my credit card was charged what appeared to be the full rate (about $205/mo). I wanted to secure my storage unit and figured discounts could be applied after I 'moved out.' Any online discount or "half off" was not made evident. I inquired about what appeared to be my "full charges" when I collected my vehicle.

They’re going to give you a good price to start with. Then your rate is continuously going to increase. I wouldn’t recommend this storage place to anyone. My rate just increased out of nowhere and when I called the manager proceeds to tell me the notification was postmarked and that’s all they need to prove that you received it. Just to remind you that I never received this notification so they can just be saying that to get past the fact that they're just raising their rate however and whenever they like. Be careful if you choose to do business with this company. I’m warning you what’s going to happen so if I were you I’d find a different storage company to go through!!!

Avoid ALL Extra Space Storage Locations at all cost. They use bait and switch tactics. For a few months your rent will be the same then will have a very high increase (40-70%) due to "market conditions". Meanwhile unrented units are still listed at your low rate. Nothing but a con.

Our experience with Extra Space Self Storage was 5 star from the start. We had several questions and Ken addressed them easily and then gave us a tour of the units. The air conditioned spaces had easy access, were spotless, interiors white. We rented the unit, chose the move in date, were offered discounts, length of time. We're very happy clients.

I have the same issues as many others. I've had my unit for 13 months and they've raised my rates twice. They want to raise it now by 70%. How is this a fair market increase. I've googled storage areas in my area and the increase is not what other storage providers are charging. They put you in the spot that you have to move your stuff to another location, which is an expense in and of itself. I am so disappointed in their business practices and will never recommend them to anyone.

Quality, professional Experience making my transition Easy as 123! No hassle, no worries, no problems! I'm recommending anyone looking for storage needs to come here! Clean and plenty of mobility access & space to move your things!

They are dishonest. Taking advantage of consumers. My husband rented a space 7/2/24. Rent was $19. 11/1 it went up to $41.68. He missed two payments and the balance is now $243.36 because of a preforeclosure fee.

Extra Space Storage is corrupt and fraudulent. They unilaterally charged my card without my permission despite the fact I have never exceeded the five day grace period, have paid every month and despite the fact I sometimes pay with a different card from a different bank. This is what I was planning to do via the different card this month, but they disreputably used the unauthorized card without my permission. This caused the unauthorized card per their fraudulent, unauthorized transaction to bounce, incurring fees from my bank.

Just moved back to the North Country after nearly 20 years in Virginia. It was my Absolute Pleasure to have the great fortune of renting from Elvis **, at Extra Space Storage. This type of employee exemplifies “Customer Service”. He thoroughly explained all aspects of placing my most precious lifelong belongings in a storage facility until I find my next home. He was so gracious, polite, helpful, made my experience feel stress-free. I had his undivided attention and he understood all my concerns. I would like to give Elvis a “TEN STAR RATING!" Every customer should deal with this wonderful young man!!!

I went to the 134s 700w in SLC Utah. The girl working there at 12 noon on December 27. Was the most rude arrogant, dishonest and confrontational person I have ever encountered Short changed me $10 and put it in her pocket and denied it. Never go to that location unless you want to be offended and wait on a terrible employee to help you when the feel like they are ready. And finished with personal time. Never again!!

Laurie ** at the Edgewater NJ facility was absolutely HORRIBLE; I never any correspondence. Any Leases or policies. Also, the text messages does send monthly. Not to mention, Joan stated the Auction is scheduled on December 5, 2024 then revised to January 5, 2025. However, luckily I called another facility in New Jersey seeking the District Manager's contact information; whereby Christian informed me the Auction is actually scheduled for January 3, 2025; I would have been 2 days too late! Laurie & Joan does whatever they want to do; they notate the account according to cover themselves.

I have been renting a storage unit here for about a year. They take the money directly out of my account and last month I noticed they took twice the amount. Came to find out they changed my rates without telling me and we’re just going to start taking a much larger sum. I told him I was moving and would pay for the month prorated. They proceeded to lock me out of my unit without telling me. I have no late payments, and that includes this month, yet they think they should be able to lock me out of my unit because I will NEVER do business with them again. How is this not that? And extortion? Stay the heck away from this business. They have treated me terribly..

Be careful with Extra Space Storage. They are predatory renters. They will attract you with reasonable prices, then once you move in your stuff, they will DOUBLE your rent within a few months because of "market value". Be aware.

Jolene has great customer service. She was very professional and gave me all the information I needed. Thank you for your great service. The prices was reasonable and I was able to find the storage I needed

This place allowed rats to destroy my storage and then denied my claim over a piece of candy paper that wasn’t even IN the storage but was outside stating that I had food in there! My kids and I lost almost everything and this place could care less!

Buyer beware. Or as the District 96308 Team Lead Francis told me, "Read the contract". Because in there it says they can raise your rates as much as they want as often as they wish. Terrible business practices and even worse customer service. I am stuck, to move my stuff is super expensive so I need to stay there. I have to imagine this is how they want everyone to feel. Awesome business model for 2 Mormon guys who cashed in and now are fleecing people nationwide.

Extra Space Storage is an awful option if you are in the market for a trusted storage solution. They have poorly managed sites with even poorer security. They are liable to double your rates at any time they see fit without consulting their customers. Just an all around great representation of their corporate owners…

I have to join the club and say Tracy ** at the McGinnis Ferry Rd. location in Alpharetta delivers some of the best—if not the best—customer service I've ever experienced. She’s fantastic, genuinely authentic, and truly cares. If you walk in with a frown, you’ll leave with a smile.

They hook you into a crazy low rate online. Once you have moved your belongings in, they raise your rate EVERY MONTH. My initial monthly rate was around $50 each month. It's now $200+ for the EXACT SAME UNIT I've always had & they continue to raise the rate. It's beyond disgusting.

The property is nice and clean, but after my intro price of $127 they raised it to $227. I will never use them again! I called to complain and they said this is the new going rate. Worst experience I have had with a rental unit! Complete disgust with them.

Eli customer service was above the charts. Very professional and patient. He deserves a promotion. Handle my situation very quick. Thank you for the service. Thumbs up for him. Cheering you on. You go Eli.

April explained everything and we were very comfortable with renting a unit from her. We were given a first floor unit, they asked more than once if we had our own lock, which we did. They sell locks and wanted to make sure we didn't leave without locking our unit. They also do rounds to ck on units. They were staffed on the hours posted. Would we rent again? Sure would. Thanks again we enjoyed doing business with you. Mike and Diane

I have storing with this company for over 1 year now and have receive two rate increases and a company merge. Moving expensive as is and the economy as of today is no good and these Corporations thinks they're doing us a favor by constantly choosing to increase the rates... This is what PRICE GOUGING LOOKS LIKE AT IT'S FINEST... I AM GOING TO BE CALLING THE BBB TO SEE IF THIS IS EVEN LEGAL.

Similar to other reviews, this company completely scams customers. I stored my items with them for an agreed upon rate, after three months I noticed that I was being charged more than $100 more than what I had been. I called to understand the price change, and they told me that they had mailed a notice that there would be a price increase. Because I had moved, I didn't receive that notice and they didn't email it despite having my email on file. They take advantage of the chaotic nature of moving by sending things via mail when they can easily email, they know that once people have put all their stuff in their units, they're less likely to come back and move it all after the price change and it's predatory. Don't store with them unless you're only going to for three months.

I've been struggling with a rough move. After 3 month of having my items in storage I got a letter in the mail almost doubling my original price. Anybody who has moved knows money's tight in the transition! I went to the storage unit location and expressed my issues and concerns to Trish. And she was a blessing! So sweet and understand. Instead of raising my fee by 55$ she pushed a movement to only raise it 10$, and her management agreed and approved it! I appreciate their understanding so much in these hard time. Again, thank you Trish!!

I booked a 10X10 unit on-line. A gentleman called me. He set everything up. Promised me my price would never change from 52 dollars a monthly. Even paid a couple of months ahead. I ended up going to jail on a charge I did not commit. Sent 2 months. My son was said he paid my storage. Everything was fine. I get out to being 2 months behind so I get caught up. I make the payment because EVERYTHING I OWN is sitting in this storage unit. They said I owe 398. I didn't think nothing of it because of late fees so I got the money together and take it up there because I needed clothes to change into so I pay them 398 just so Ashley lady in the office to look me in the eye and say, "You still owe 292 dollars." I said, "Excuse me?" She says, "Yeah it went into auction mode..."

Every month I receive a text message reminder to pay the rent on my unit. This month I received the reminder notice, and what they DIDN’T MENTION was they raised my monthly rate by $50. I am now paying $80 a month more than what they advertise the rate to be on their website. I have called seeking an explanation, and no one has called me back. My unit is **. Is this what they call bait and switch? I find it unethical to raise a monthly rate by 35% plus without notice or explanation. Especially, when you advertise on the internet for $80 a month less.

I spent 7 years with them and they terminated my lease because I missed 1 payment. They also lied and did not tell me they have a copy of the key that goes to my storage unit. Very unprofessional. The manager was upset because I lost my key and took the initiative to replace my own personal lock. Did not offer an explanation other than I wasn’t suppose to do it.

I was very pleased with the facility and customer service at first. That quickly changed, here in Ocala Florida. The rate escalated from $138 for a 10x10 unit, to $209 with no notice, after just 4 months. That's a $71 jump! Unacceptable. There's no way to reach anyone by phone other than the flunkie at the front desk, who sleeps for much of their day shift (!), and no way to resolve any disputes, getting the runaround a whole lot of word salad, with no refund or remedy. On top of the increase, the facility's front gate has been inoperable in the open position for more than a week, with interior doors off their hinges, and climate control spotty. I can understand the need for a small increase from time to time, but 60% after only 4 months is insanity, especially for a facility that's not gated. Do your homework!

I strongly advise anyone considering renting at Extra Space Storage in Doraville to think twice. My experience with this facility has been incredibly frustrating due to their arbitrary rate increases and lack of transparency. When we first rented our unit, there was no indication—either on their website or during the leasing process—that the rates would change after only a couple of months. Yet, in under 6 months, our rent was increased by nearly $100, with no prior notice. In fact we only found out when we received a postcard on October 27th, that told us our rate was increased on October 3rd. When we called the store manager they stated that their system said it was mailed out in prior to the increase, and they have tracking saying something was delivered but could not provide us with that tracking information.

This company is a rip off. They gave us a rate over the phone, but didn’t tell us that it was “an introductory rate“. Nor did it say it in the contract. Within a few months we got a notice stating that our “introductory rate “had ended" and they were raising the rent - substantially. Of course we called and complained, and they knocked it down a bit, but within a matter of months, we got another rental increase. In just over a year the Storage rental rate went up by over $100 per month. We are out of state so we are pretty much hostages until we can get back to Arizona to make other arrangements for our stuff.

It is ridiculous that after three months, they already want to raise the rent. They take advantage of the fact that clients have stored their belongings. This is neither professional nor ethical. They are criminals disguised as lambs.

After nearly a year, extending every opportunity for Extra Space to do the right thing, like cooperate with my insurance company/refund money they took under contract to keep my belongings stored securely, I reluctantly write this unfavorable review as a direct result of deep disappointment. My storage unit with about $13,000 worth of belongings was burglarized in January 2024, using a method known by Extra Space to defeat Extra Space registration safeguards; The burglars are able to anonymously register for a unit, gain entry, and burglarize several adjacent rented storage units. Extra Space Storage is aware of this method and has been for some years and taken no measures to abate it.

I've rented a unit at Extra Space Storage in Souderton, PA, for about the past five years. Every time I've asked for help, the staff there have done their very best to help me. They keep the property clean and working well, and they're friendly too. I think the world of them, and I'm a very happy customer of Extra Space Storage in Souderton.

Rate increase ridiculous. Worst storage company ever. Will never use again. Customer service was very much needed but was lacking. Will I recommend this company? No, I will recommend that they did not use this company.

I have had my things in Extra Space Storage since I came to Florida in 2018. Over time my things started to disappear. I finally got it out in Sept. of this year. I got all my things out. Now the manager put a few bags inside the unit stating I forgot the bags there and is billing me for the bags. DO NOT USE EXTRA SPACE. They are a SCAM. From Chris **.