Extra Space Storage Reviews

There was no fine print anywhere about price being for new customers. (I work in retail -- offer terms must be disclosed upfront.) When I came in, they refused to honor the online rental saying it was for new customers. I explained about the lack of fine print, showed them the site. They were adamant, but called the main office (mostly to shut me up at that point as other customers were coming in.) Finally, the main office told them to honor the web offer. I had to close out the unit and switch over, which I did. Luckily I followed up as they gave me no receipt for the closure and had no record of it when I checked the next day. I would have been billed for the next month. Cut to 4 months later, and I get a postcard notifying me that after all that stress and drama (I don't usually stand up for myself like that, but they were just so blatant and a lot of their customers are desperate and not aware of the law) they are giving me 30 days notice that they are raising my rate up to what I was paying for the old unit. Right back to the grandfathered rate they wanted to charge me. Scum.

Now six months later, they just raised my rates by just under ten dollars a month by 12.44% with no prior notification. When I called to ask about it, they told me that they sent the notification to my old address that I moved from. It's the address on my driver's license that I had to provided them in order to get the unit. I didn't have my current address and since they had my email address, why the hell didn't they notify me of the rate increase by way of Email? I'll never use Extra Storage Centers again and will be moving to another unit soon. I'd recommended you stay away from them and try one with more reasonable business practices. This experience has left me with a bitter taste in my mouth.

We sure got so many excuses from these people. They told us they were always in the office 24/7 (right! and they did not pick up our call just 5 mins ago), they would not respond to any email outside the USA (WHAT???), and the website was blocked from outside of the USA (now you tell me???). Very funny! We tried to negotiate but everything we could get was THEY WERE NOT RESPONSIBLE FOR ANYTHING. Okay. We decided to pay the extra fees because it was not worth it to lose all our stuffs. I filed this complaint not because I want any money back. It is because I am extremely disappointed with this company and I want everybody to know about this so no one will make the same mistake like I did. This is definitely the last time I rent a storage from this company. Such an irresponsible company!!!

I believed, he is very revengeful, and there some correlation between him, Costa and people, who are buying staff from storages. Everything I own, my modeling portfolios, my Show dogs Championship records, pictures published in magazines, I am not even talking about expensive paintings, furniture, purchased from Madison Avenue stores, Ligne Roset and Roche Bobois, my designer dresses and shoes, some of them worth several thousand dollars each, my collectibles, etc... I am a heart patient and every several years I need to see a cardiologist. These con artists from Extra Space Storage sold All my life for a penny. 18 years. I worked hard to have those very expensive personal property, I was trying to save to buy all these, and savoring all my things.

I had storages in a past. This company should be not only shut down, but investigated thoroughly by Attorney General. They are simply criminals. Their legal Department never called back after several messages were left. I am devastated, I feel physically ill, because, they just stole all my memory - my grandmother and great great grandmother pictures, who raised me, all my family, my dead, my books, all my info store on my laptop... They just ALL my life... They had to be punished by law.

Well, later that day, I faxed him my online reservation, agreement and the coupon. He refused to accept it. I contacted corporate in regards to this situation and took about 2 weeks for a response. I work hard during the week and I am not available to answer the phone until later in the day. I received two missed calls on two separate days that I couldn't respond to. The irony of the situation is the woman from Extra Storage was being condescending and somewhat offensive of the fact that I had not responded back to her within 2 days of her message. Previous to her calling, I submitted this information to the company, Federal Trade Commission Act (15 USCA 45(a)(1). On day three after getting her message, I contacted her and spoke with her about the deceptive practices (bait and switch) that their company utilizes to procure customers. She was preprogrammed to stonewall any such statement from a consumer.

A week later, lawyers for Extra Space Storage made an addendum to my signed lease contract which states, "Any disputes between you and Extra Space Storage, other than those excepted, will be decided via neutral binding arbitration, as more specifically set forth in the Arbitration Addendum attached hereto. However, you may choose to opt out of the terms of the Arbitration Addendum. If you choose to opt out of the Arbitration Addendum by signing and returning the attached Arbitration Addendum to your Extra Space Storage facility by no later than July 1, 2013. Absent such notification, you will be deemed to have accepted the terms contained in the Arbitration Addendum."

Unlike most people, I am seeking legal action against the company for several violations. In addition, the company requires insurance on your belongings at a 100 percent markup from standard insurance rates. I would not recommend storing your items with this company as they are only in business to extort you for your hard-earned money.

"These changes include the following: Any disputes between you and Extra Space Storage, other than those excepted, will be decided via neutral binding arbitration, as more specifically set forth in the Arbitration Addendum attached hereto. However, you may choose to opt out of the terms of the Arbitration Addendum. If you choose to opt out of the Arbitration Addendum by signing and returning the attached Arbitration Addendum to your Extra Space Storage facility by no later than July 1, 2013. Absent such notification, you will be deemed to have accepted the terms contained in the Arbitration Addendum."

Well, I received a cancelled insurance letter from Extra Space Storage. The rep claimed that they mailed me 5 different letters and placing phone calls to me. I've never received either. The former company should have had my correct phone number in the system. Besides, I was a loyal customer for over 4 years. Currently, they're trying to send me a huge bill for over $1,800.00. I know this because the post office left a return letter slip on my mailbox. I was confused and called them. Well, the female rep was extremely rude and told me that I should have called them when I received these so-called letters (that I never received) and now she is sending me to collections. I could not believe what she was rudely telling me.

I told her the situation, where the rep with NJ Self Storage (the previous company) and I had worked out. She condescended me and told me that there are no records and they fired all of the NJ Self Storage Employees. I was upset that she was so nasty and told her that I had emptied that unit back in July 2012, and was assured that everything would be taken care of. She told me that they're still going to charge me because they could not cut the lock. I told her that the lock was provided by the facility, because they had to cut my previous lock when I lost that key. She did not care. She was rude and argumentative. I have been communicating with NJ Self Storage and there should be a record. I'm not paying for an empty unit. They should have adhered to their promise to take care of the situation and cut that lock. Besides, they cut it for me once before when I lost my key.

Prior to removing my property, I was a loyal customer for 4 years. I never missed a month. I was only late within the last three months of my tenancy there, but I still paid down to the penny. It's not fair that they can remove a lock when you're still renting the unit. But as soon as you remove your property and mistakenly leave on the lock, they act as if they don't know how to remove the lock. Extra Space Storage is the rudest company that I've ever had the displeasure of dealing with. I will never recommend them to anyone. I know at least 6 people looking to rent a storage unit, but I'm directing them to go to another facility with another company.

Extra Space Storage in Union, NJ employs a very rude and condescending young lady. If she represents customer service for this company, then they're going to lose plenty of business. It has to be a way for me to get help in stopping them for charging me for an empty unit. They've cut the lock for me when I was renting; they can cut it now. I lost the key. My fight for justice has begun!

After calling the police, the staff admitted to letting homeless people sleep there and were planning to evict them (as if they were tenants). The maintenance person had boarded up these giant holes claiming he did not think anything of it. During this incident, another woman came to the policeman who was talking to me and said her storage unit was broken into. Apparently, many others were broken into as well. They also hadn't had an on-site manager for over a month! A few days later, I came to the storage unit to grab some things and found that the storage facility was still letting homeless people sleep in the open units! This is absolutely ridiculous. Connie ** who is the assistant manager, I believe, told me I could get a free half month because of the problems. Seeing as I no longer have anything of value, I agreed. The new manager, who is absolutely incompetent, has now been calling me saying I owe for one month.

Also, I had got insurance on my belongings and have yet to hear from anyone after calling, mailing, etc. This place is gated and is apparently always upgrading their security services; yet, homeless people are sleeping here. How is this happening?! This place is a disaster! Never ever, ever go here! I apologize for breaking some of the guidelines, but you must understand how terrible this place really is.

Not only locked out but absolutely no access was allowed for myself, who owned mostly near to everything in both units when the management was told my marriage was near to end. Off went my name and my liens I had recorded as not owned by me but a furniture store, and a new rental agreement was made without me in the presence to place values and liens and it was a completely made new account by the property manager. Every time I tried to retrieve the financed furniture to return to the store so no criminal charges were placed on me, the property manager denied me access due to money my husband owed at the time and my lien wasn't recorded when, in fact, the property manager knew it had a prior lien on the furniture in my name only. And now that I was deleted off the account and the new account made in only my husband's name, I was denied ownership rights document of truth in the new lease on property liens and values of assets causing the crime called theft by receiving taking theft of services, oh, and so on.

Many crimes like lease agreement fraud just to save her job most likely and top benefits, the property management had the nerve to say to me the day I went to find help in the justice system (yet would take days before I could save my life's belongings), she said to not worry about my dead child's blue box that she knew the guy personally buying my unit prior to the auction. I have been robbed of my rights by law and negligence actions by this facility in Georgia and discriminated due to personal facts the property manager knew of. So as I called to speak to higher authority she, being the district manager, told me to sue my husband when that would not go well mentally, emotionally and physically due to having children losing a child, losing a home, overcome of domestic relations that follows the teams we have suffered in such a short period of time that one will most likely not reach as many.

So the district manager had discriminated my morals and values as well and had no help for me as to being compensated or collection of most of my life's memories back from the property manager's personal friend who purchased my unit prior to the auction. It seemed like a conspiracy and laws were severely broken in pieces hidden in a computer system in hidden files that can't truthfully be deleted. I would give anything if this business corporation or how big it could be get a government investigation because it hurts when someone has done wrong and gains and walks free. Where is our legal system on this internet? Phone books don't do 24/7 help in matters that leave your mind racing, heart pounding, and lungs gasping when the traumatic event replays until justice is importantly found.

I am going to have to sue to recover myself and my daughter's losses now, a long and expensive process. And they have had the nerve to ask me to leave but I would anyway. They have claimed at various times they are not responsible for rodent control in their own building and business. Not according to city ordinances and case law. The problem first became evident in March and they then told me the mice were isolated to a particular area of the building and were being addressed aggressively. This was by the then regional manager, part owner, VP, who knows. I have heard it all. Same thing in April, May, June, July, August and September.

Numerous mice were in the unit before during and after the move, which took over a week to organize and several hours. I spoke with their Orkin tech who said the treatment they had was in no way sufficient for the property's size or level of infestation. They went the cheap route, clearly. By the way, folks, Orkin does what it is paid to do, period. The site manager, Fred ** (now fired), so admired by a previous poster, is a psycho, rude, unresponsive, lazy, unprofessional and I strongly suspect illiterate. When questioned about the rodent problem for months, his response is, "It's going to take a minute." This is a site manager? The corporate number is answered, when it is, by a woman named Jo, who is just as bad or worse. The owners, Chris Barry and Jean Jodoin seem to think speaking with customers, the schmucks who butter their pretty crusty bread, is beneath them. The only decent employee is a girl that works there, who these idiots set up and fired too. She was pleasant and was sympathetic about the matter. Avoid, avoid, avoid.

I do not owe any rent to Extra Space Storage and based on the lease agreement which states the items are considered abandoned, I don't believe I should be responsible for paying the removal fees. I leased the unit for almost 2 1/2 years and whenever I was late paying the rent, I had to pay late fees, collection fees and auction fees. Extra Space Storage could have auctioned the abandoned items and not incurred removal fees. I don't think this collection item is fair and I want to avoid this being reported on my credit, if possible.

On 5/31/11, I mailed letters to Extra Space management, Extra Space Storage and the attorneys regarding the collection and requested its removal. I spoke with Michael ** of Extra Space Management today and was told I was responsible for the removal fees, the item will not be removed and I need to settle with the attorneys.

I came back for my lock and was denied gate access. Two months later I receive a letter stating I owe two months back payments 4 months later collections wants $240 for a storage that’s been empty since August 1st. These managers left the lock on the storage so I would be charged, their letter stated if I didn’t vacate by August 7th they will sale or dispose my items I am owed 1 week money back pay!

Can you imagine this, bidding over $1100.00 as a retailer, making this decision based looking at the items inside from the limit line outside the unit, and what you see is what you get, boxes, boxes, boxes that can't be opened leaving the conclusion to be smart and cost efficient. $1100.00 and the amount due I was aware of was less than $900.00. Money was at the site to make payment to save the sale happening. Denied and outbid. There are questions yet to be answered or scams yet to be exposed. This retailer was the only other bidder on site, like clockwork at every auction. I begged him to please let me buy it from him. His response, I can't, too many good things, and sell at the swap meet. How dare you make them a living at my expense?

I have emotional damage. Mentally sick and somewhat physical. I have no voice. No sound for the last 2 days. I had a nervous breakdown and processed the most to be behind me. However, I am scarred and sad I put myself in this situation. All my property: such as personal, confidential, irreplaceable, sentimental, material, business inventory items I rely on to make my financial needs met, contracts that hold legal value, Immigration and Social Security, evidence for lawsuits, all mail that are proof of receipts, bank records, proof of ownership, notarized or not, signed agreements, costly office equipment, clothes, jewelry, gifts to give an idea just some of what I saw go before my own eyes, the most I can't replace unless I win the lotto, 25 years of memories, are in the hands of others. The anger I have is my problem. The risk of Identity Theft is everyone’s problem. I am drained to keep typing; I just want to send this now to get the ball rolling. I have a VM I didn't know till now, that taped part of the after math at the facility. With the time and date stamped. It may be my blessing in disguise. I have suggestions to put on paper that make sense to allow the scams to be lessened.

In the meantime, because there had been no contract prior to that, and because I was out of the city quite a bit from January to April, I fell behind on the payments, but did send paperwork to the locale named above and asked them not to auction my things because I was coming back to Austin and making the payments due thru May. Mr. Soliz told me over the phone that he would work with me so that I would not lose my things.

However, apparently during that time, after I had spoken with Adolfo Soliz at the locale and asked him not to auction my things because there was a lot of identifying paperwork with social security numbers, bank info, pictures, etc etc and that I WOULD PAYhe went ahead and auctioned them.

I understand why, because of the past due amount (which he and I agreed that he would hold on off on the auction and that I would pay all back rental fees due). I have spoken with Mr. Soliz on numerous occasions right after the auction and he told me on numerous occasions that the people who bought my things were very good about returning personal papers and items.

I spoke with Mr. Soliz today, August 4, 2009, and have been told that he has no idea who bought the contents of my storage unit; on the previous occasions he told me that someone who owns a thrift shop had bought them. So, his story has changed now. Is there any recourse? my main concern is for my papers...they held identifiers (ssn's, birth certificate copies, pictures, my kids papers from school, immunization records, etc)...

What has frightened me is recently I started a new job. I was on the job 3 days when the office called me to inform me that Extra Space Storage sent a fax requesting payment and that I call them. I was livid and horrified! I don't know the number to my office - how did Extra Storage Space find it and how did they get the fax number? In my letters to Extra Space Storage, I asked them repeatedly to send a copy of my lease to my po box. They had no additional information on me. I called the local office in Pomona, CA 909 865 8577 and asked for the manager. I was told he wasn't in. I then asked how did he get my work number?