Extra Space Storage Reviews

Items damaged by rats. They kept raising my rent. I contacted the CEO and they agreed to freeze it forever. You can contact the CEO Joe Margolis or ask for the District Manager's name and contact him too. I contacted the CEO Joe Margolis at **.

Extra Space Storage put my belongings including my son's medical equipment up for auction even though I paid up for August on August 31st. Even though I have always been charged on the 1st of every month for the past two years, they demanded September's rent on August 31st and when I told them I did not have the extra $123 after just paying 2 months rent plus the $85 lien fee, Ruben ** threatened to not take the $331 payment unless I signed a partial payment agreement.

The doors are thin. The thieves break the cheap doors. They don't lock up the buildings at night and leave storage units open where the crooks jump the fences at night to enter the open buildings. There are no cameras inside the storage units. But they pipe in music in the hall ways.

I have been with this rip off company for too many years. I’m sick and tired of the price changes every six months. I think I’m going to call my local news WAVYTV10 and ask them to do a report. I suggest anyone who sees this and know what I’m talking about does the same. I have never been with a company who does this. I’m in the military I pay on time and have been with them forever. The facility I am in is nice and fairly convenient to where I live. This price jacking is insane! Please report them to every possible social media and consumer reports avenue.

Do NOT store your personal belongings with Extra Space Storage. Search complaints and reviews online for this company and bring your business elsewhere. Due to the recession, I have been storing my furnishings and most of my personal belongings, including many family heirlooms, for over seven years at a cost of over $9000, with Extra Space Storage. My belongings were stored neatly in closed boxes and I made my payments on time each month. I had the option to store my belongings in a three car garage just one mile away from this Extra Space Storage facility, but I chose to go with a professional storage facility in order to keep my belongings clean and safe.

Great and super friendly service! They explained prices and terms very clearly. Our stuff were exactly as we left them and we didn't lose anything. The temperature in the storage unit was appropriate. I will use their service in a heartbeat.

These guys get you in with “specials” and then raise rates as fast as they can. They raised mine 2 times in less than a year to as much as 20%. I have a 10x10. Both times they sent postcard with same lame and FAKE excuse about “market change”. They also raise rates in the middle of summer and winter when weather makes it difficult to move out! For those of you in same situation, raise hell and complain to BBB, Yelp, State Dept of Consumer Affairs. These guys are crooks!

I rented a unit with Extra Space Storage. The experience wasn't a good one. When it rained the roof leaked and damaged some of the units. I had a death in the family and had to leave town. While I was gone I called to inform the staff that I wouldn't be able to make a payment until I got back and they sold my belongings at auction without giving me the common courtesy after going through a hardship such as a death in your family. I wouldn't recommend this company to anyone ever in this lifetime.

Been renting a 10x10 storage unit for five months and paid on time. 6th month, Extra Space raises my rent 100% without notifying me and deducts it from my charge card. I call, and guy tells me they sent out a postcard notifying me about the increase a month ago. I never received it. I asked why they didn't notify me by email, text, phone or proper letter mail, and they told me they are a green company and don't waste paper, etc. They also told me a postcard is their notification process.

I was running a large storage area from Extra Space Storage in Pompano Beach (800 Northwest 31st Avenue). I went to downsize to a smaller unit and notice that the floor was ready to fall in because of termites. So I move back into my other storage and the manager ** provided me with three screws, a small sheet of plywood and her drill to fix the floors in the storage area that I had just moved out of. After investing my money and time replacing the floor the entire floor was infested with termites. While working on the floor my friend and I noticed rats running across the tops of the storage spaces. There's rat droppings everywhere. So if you plan on renting storage at Extra Space don't put any wood in there plus the rats will eat the rest of the stuff away. Bad idea to rent there no matter how nice the manager is.

I was a customer for a year and a half and moved out using the move out option online, I had a issue with management about a year ago so I don’t deal with them direct. So since I moved out they have hit my card twice. First time was the month after I moved out for $87.98 which is $20 on top of my monthly fee. Second time today for $66.78!!! They tell me I did not move out that I left stuff in there. Only thing left was two pallets which they provide and are scattered around the complex because if you don’t put them down first your stuff will get wet, on my side the units flood when it rains. So they have stolen almost $160 from me and are jerking me around about a refund. DO NOT GO WITH AUTOPAY WITH THESE PEOPLE, they are rude!!! Corporate is just as bad as the local as far as rudeness goes.

For 6 years, we have been leasers of a storage unit at the Extra Space Storage "ESS" Unit located at 945 Zerega Avenue, Bronx, NY 10462-7746. We planned to remove our items and vacate the facility on April 2018. However, upon visiting the facility, we noticed Asbestos Warning Signs Posted throughout the first floor. Since we are concerned about our health, we requested a clearance note/letter from ESS and was told that an employee who pregnant and worked on the first floor was not affected by the Asbestos. ESS said that this was their clearance.

When we signed up for the 10 x 25 unit we were told that there might be an increase of 5.00 in 9 months. After 5 months we got an 18.00 a month increase due to the "market rate". After many phone calls I was told we could have a one month rebate of 18.00 but the increase would remain in effect. She also said all the units were taken and that affects "market rate". I had a friend call and they told her there were 4 units available. So I am pretty worked up about the "market rate" scam and will write the Better Business Bureau, Chamber of Commerce, etc because it is just unfair. The scam appears to be industry wide so hopefully others will write and complain also.

I've had this unit for some time now. The workers there aren't very friendly but this is quite typical in the Bronx. I noticed they don't clean that well because there have been times I've smelled urine near the units. Not entirely their fault, since human beings should know not to urinate near people's units. One thing that bothers me is I wish they had longer hours to access the gate. I work downtown in the city and get off of work at 6pm. By time I get uptown it's 7:30 and that's if the train is running correctly (which is hardly ever). Access to the gate is until 7pm Mon-Fri. So I'm left with only Saturday & Sunday to access the unit. This alone is not always feasible since these are my only two days off and can be filled with several things to do.

I rate Extra Space storage minus zero. Need extra storage space? Don't rent a storage unit. They steal your property. Will first pretend they give you a deal, then trap you to lose your belongings if you get late. Extra Space storage will change hours of access without notice and lock you out when behind on payments allowing not access. There appears to be a conflict of interest exist. Staff of Extra Space storage and other storage facilities should not be allowed to inform friends or family of auctions or have them participate, nor should staff be allowed to do so. As casino employees inform me they cannot gamble or participate in tournaments where they are employed. Rude statements and unwillingness to work with a tenant when late paying and failure to inform a tenant early of payment plans and other possible alternatives seems due to this conflict of interest.

I have had a storage space for 3 years. Extra Space purchased my independently owned storage unit about 2 years ago and immediately doubled my monthly rate. They have raised my rate now 5 times, and are attempting on a 6th. I did not sign a new contract with them when they took over my unit. 6 price increases in 2 years is excessive at best, extortionist at worst. Do I have legal recourse? Mind you, my unit does not even have a light bulb in it, let alone temperature or pest control.

The employees are fantastic, the facility is well maintained but corporate is a ripoff with these LARGE rate hikes every couple of months!!! Can’t wait to empty out and get out. Beware of quick high rate hikes. They get you in with incentives and then make it back and more with large rate hikes.

A staff member erroneously placed a lock on my storage unit preventing me from entering my unit for several days even though I made several attempts to reach the facility and management. A district manager named John contacted me after I complained telling me the staff didn't understand policy and apologized because he could do no more than offer a $20 credit. Soon after I received a notice from the facility informing me my rental rate would be increased in fewer than 30 days. I know for a fact that people live in this storage facility even after they were cited when a renter/tenant died in a unit.

They have no security at the 5801 W Charleston, Las Vegas, NV. While our Travel Trailer at this site, in January of this year, the car batteries, which were secured on the exterior of the trailer were stolen and the door window was broken. This week we found that scatters had trashed, stole and destroyed our property while staying in our trailer. While doing a police report, we found that several other units on the property were damaged including a large Cellular Tower, had several thousands of dollars of batteries stolen.

Extra Space provided no service for me other than another bait & switch experience. They were so nice while they signed me up, that when they nearly strong armed me to provide them with a positive 5* review, I was not too comfortable doing so before the fact; but they told me I could always rewrite it if I needed to in the future, so I complied. I later after the burn; I decided to correct it, and to my dismay - it wasn't doable! But after keeping up my efforts I finally succeeded and now the truth is out.

Besides the constant price hikes which appear on everyone's review, I highly question the integrity of this company - when I rented my storage unit I was informed that I would be refunded any unused time. Now, I have closed the unit and was informed that they do not provide refunds. Unfortunately, I have no evidence to back up my claim - I was told these things verbally - but at best this is miscommunication (and, by extension, mismanagement of the company) and at worst, downright deception. My advice: find someone else. PS: This won't let me give no stars but that's the actual rating I give them.

Horrible customer service and light bulb replacement in unit. Light bulbs are not working in my unit. I was not given when they would be replace - sometime within the month. Was told they could not tell when light bulbs burn out but I can tell which units in the vicinity of my unit had working light bulbs. Was told to just use my cell phone flashlight. That it should be good enough. Called customer service and I am just getting the run around concerning this situation. Do not use this company. This appears to be their track record - extremely poor customer service.

I rented a unit about 3 months ago and just got a notice in the mail let me know they were increasing my rent by 58%. I was paying $224 a month and they want $354 now! I went online and the online price for the same unit is $42 a month cheaper. I went in to try to have them fix this and they were unable to do anything stating that supply and demand caused the rate hike. Be warned that their rates posted will go massively up without little to no warning.

I have used Extra Storage Space for 4 years. Yes, I have dealt with the monthly increases which seems to come every 6 months. I have never had a problem paying my bill. With that said, I went to my unit yesterday to find mice droppings and chewed up books, magazines and boxes. I went to management with my problem and the first thing they were concerned with was if I purchased their insurance. Not, "I AM SORRY," or "SIR WHAT CAN I DO TO HELP." I would not recommend this facility! Think twice before calling this facility. There are better, cleaner and cheaper places in the area. BUYER BEWARE!!!

I have been with Extra Space for about two, until 3 months no major problems, except the continued price increases. Lately, I have had the monthly fee auto-deducted from my bank without my permission. I have no bills. Bill payments auto-deducted. I specifically went in and made sure it was not on auto 22 days ago and then this morning I wake up to a text that the money has been paid automatically. I have lost all confidence in this company and caution everybody to be alert to their unethical business dealings.

This place never tells you that it will go up in price every 3 months. I started at a ok price and then you receive a notice it will go up and then another one and a another. Before you know it the storage fee is as much as renting a house. This place is a rip off.

Buyer Beware!!! This company provides a very enticing price or new customer offering to get you into their space but once you are there they quietly start inflating your rate within just a few months. They mention in the contract that you may see a very slight market adjustment based on supply and demand however in their eyes the adjustment is always up and never down. I have two large units leased and both have seen a double digit percentage increase within just 3-4 months. After my most recent visit I noticed a large number of vacant units tagged as available and when checking online the prices has dropped tremendously for new customers while mine has continued to increase.

My daughter in law died in a fiery car crash on October 15. She has all her belongings stored in Extra Storage (Tallahassee) as she was waiting to move into an apartment. She only had her name on the unit. Her daughter took the death certificate with her name on it as her daughter and my son's name as her husband and they said that not her or her husband can get the stuff out. Mona did not have a will and the key is gone. So they are paying for it and can not get into it. They said if they don't they will put all the stuff up for auction and sell it. Everything they own is in there. This is a horrible way to treat people. We just keep paying for it and they just keep taking the money, meanwhile they are holding her stuff hostage. We do not have money for an attorney. It's all the other expenses that we have had to incur.

I initially agreed to rent a storage unit from them at $50/mo. All is good right? Wrong! Monthly rent has steadily increased to now $123/mo. Shame on me for not checking my statements even it's only been 8 months. Called them, no return call so I drove over and nothing but lies. Essentially, they told me they never quoted me $50/mo and are at liberty to raise monthly rate as they please. I'm moving out ASAP. Stay away from these crooks.

I’ve been with Extra Space Storage and another storage company for 10 years. Extra Space raises my monthly costs significantly every 5 months or so without notification. Every 5 months I have to fight to have Them put back to where it was or at least close to where my cost was. It has doubled over 10 years. That’s pretty amazing. The Other storage company when they plan on raising rates let me know BEFOREHAND. Amazing right. Its rates have gone up about 20-25% over the same 10 years. If you want to have to fight with an unethical, non-transparent storage company every 4-6 months about its new undisclosed new higher rates then feel free to use Extra Space Storage. I would suggest using ANY OTHER company.

Extra Space Storage Warner Irvine California - Absolutely horrible management. I experienced the same thing as a reviews. They're very nice. I explain my needs what I would be doing. I have been bothered and given rules regulations verbally that aren't totally the opposite of what I was told before I rented. The worst non-professional. Nothing but lies, harassment, disrespect, threats. I've only been in there for 25 days and am giving my notice. I would never recommend anybody to use this place this business. These complaints to the same all over the country. They don't care about their customers, they won't give you any paperwork, there are no rules and regulations except not to follow someone else out without using your gate code, yet they make up the rules as they go along. I say rules, they change the terminology from Rules regulations guidelines even a dress code.

My business has been a customer of Extra Space Self Storage on 620 W. Edmond Road since 2013. The company went through an ownership change in 2016. The new ownership brought on a new lease agreement, which was supposedly mailed out to all of their customers. The problem is my business does not have a copy of that contract nor does Extra Space Self Storage, meaning that both parties never signed the document to make it a legally binding contract. In this new contract, they state that they do not accept partial payments. Their former contract states nothing about not accepting partial payments. I had a payment returned to me because it was 10 days late, and I had not been made aware of this clause in their new contract because the only contract that I have and Extra Space Self Storage has is the previous owner’s agreement that does not state that Extra Space Self Storage does not accept partial payments.

I have been with them for nearly a year. I always dealt with Paul **. He comes off sincere & honest in the beginning. He has done nothing but lie to me, raise my rent $23.00, tell me its now mandatory to get insurance. My unit door was wide open and items gone, he did not follow the proper steps to file a claim. They are rip-offs. Then he wanted to get mad because I wanted to file. Considering the insurance was something I did not want, he claimed it's now mandatory. I am disgusted with them.

Extra Space Storage in Laurel, Maryland is not a good place to store and keep your things. The management through the last year has gone way downhill. I know this because I have stored items with them for several years at different locations. I moved to this side of town a few years ago and Mason... The manager at the time was on the job! He also lived there. The facility was clean, professional and nice to deal with. However, the new management is AWFUL!!! Mason left suddenly and the new people... Greg and the regional guy... Don are unprofessional and trying to save every penny so the place is filthy with trash everywhere. Evidence of mice and snakes! No one lives on site anymore and the security gate is broken a lot!

I've stored items in the storage unit for several years and it has done nothing but increase, increase, increase and when I ask why they give me some bogus story that for my specific unit, it's the current going price. This increase in rent has happened steadily every six months. Under NO circumstance should you leave any items in this storage unit for over six months, a year tops. It should be illegal for the owners to be able to increase the rent on the units as they do. It's nothing more than AMERICAN GREED!!

I stored my things with Extra Space for three years, over the course of which the price of my unit doubled. While Extra Space mentioned periodic price increases when I signed up, I had the impression they would be uncommon - not so. The price hikes happen semi-randomly and without explanation or justification, and with little warning. While most companies reward their customers for longevity, Extra Space punishes those who stick around. Total rip-off! Avoid like the plague!

Just found out from storage insurance in 19 days this location sold. Never received anything from storage company so I could make other arrangements. Have no idea who purchased after numerous phone calls today. Insurance canceled 10/8/17. What about my stuff on 10/1?

This company went out their way to tell me that the lock on storage was not properly locked and I was out of town and could not go to the storage to fix. They sent me an authorization immediately and changed the lock at no charge and mailed me the key and securing my belongings immediately after noticing the issue. I would recommend this company for great customer service.

Made an online reservation, called and talked to the on site manager twice, get there and they say, "Yes we have the unit but we can't honor the price you were quoted." I told them I had it in my email and showed him my "reservation and price." He said my reservation got cancelled and they he couldn't get it back. I would have to pay the higher rate. Called the manager above him, she was totally useless. Called above them, they just really don't care at all about customer service. Don't bother with this company unless you want to pay a premium for a storage unit.

Watch out for these guys. The Company that runs these storage units change the prices of your monthly rent at a flip of the hat... They have INCREASED MY RENT up the rent 3 times IN THE LAST YEAR and I do not see them stopping anytime soon... My most recent claim is due to the lack of ATTENTION they give to the PROPERTY. I had a flat tire due to some constructions crews that they let work out of there. It's fine because they too should be able to rent but after they leave the management does not maintain the property... I was told that they are so busy making emails and cleaning out units. If the storage units are so great then why all the turn overs???

Bianca at University Blvd Store, Orlando FL was so rude and snobby. Laughing at my family for not having a unit we reserved and drove to with a truck full. She kept smiling sarcastically and doing rude gestures. Gave a five percent discount. Wooow. Greedy and rude. Called corporate to complain after driving back and forth for two hours. Heather at Utah corporate was the same snobby and rude started to Hugh and laugh to her co-workers putting me on mute as I talked. I worked call centers. I can hear the background fade instantly. She did nothing but say she will get back to me in a few days... Horrible service. Bunch of rude prissy college garbage girls who are horrible at work. Bunch of brats. Go elsewhere. Worst place ever. Roaches are there and its humid AC turns off at night. Beware of this business.

I have three parking areas that I pay each month on time. Also have two that are the same size and I get charged a $20 difference on them. The RV parks no I started out paying $70, now paying close to $100 a month. I called to complain. Well I just get this very rude women named Samantha who thinks it's her company obviously. I told there is no need to respond to me like that hence it's not her company. She needs to learn customer service the right way and not let her personal life interfere with work. As of right now I am looking for somewhere else to park my stuff where I don't get surprised increases. It's the Extra Storage place in Dacula off Auburn road/highway 324. Don't go there.

I have rented from Extra Space Storage in Mt. Clemons, Mi. for 3 to 4 years in total. I upgraded from a 10x10 to a 10x15 last year. The reviews that speak about price increases are correct but all storage rentals continue to up the price simply Because They Can. Extra Space upped my price for the second time and I gave them notice. On my last day to move, there were heavy storms, so I contacted the office and asked for a 1 day extension. The employee was very nice and granted me the extra day... Then they charged me the FULL price.

I've been using The storage facility for almost 6 months now and they raised my monthly fee $33.48. I went from paying $93.26 to paying $126.74. What kind of company will raise the rate that high without any notice. It hasn't even been a year. Then I went online and there are bigger units for cheaper than the monthly price that I'm currently paying. SMH.

I am above angry with the way my son was treated at the facility in Corina on Vincent after a spending the morning there going thru boxes to gather all the required documents to fill out his FAFSA grant for his second year of college. The male manager asked him to leave the property. He told him that it was obvious that someone was living there. We have not spent one night in that place. In fact we live at **. A home which my family have lived in for 45 year. I have always used this storage facility. I can recall at least 5 times in the last 20 years. I have a nephew who is currently renting 2 spaces in the same facility. It's paid for in full. He then turned the power. My parents have used it from time to time as well. We are long time loyal customers.

Extra Space Self Storage has raised our rent from 32.00 to now 100.00. We have been customers for 2 years and feel the increase in rate is unacceptable. It seems to me that they offer you a great deal then do not seem to care about your welfare. We chose Extra Space because our parents kept their 5th wheel there. Our parents are no longer there either due to the fact that their 3500.00 compressor and thousands of dollars worth of tools STOLEN right from Extra Space property. When it was brought to management's attention, they seemed to not care at all!

I am a current customer of Extra Space Storage located in Atlanta, Georgia. I am very disappointed in the company and their service. A little more than a year ago, they had a facility in the Atlanta area suffer a flood when the roof collapse. They eventually repaired the roof and discounted the service at that time. Since then the company's service has been horrible. Their website routinely fails. The phone billing service fails, and then they want you to pay a penalty for late payment when it is their fault. I have multiple cases with the firm and they have not responded. I will be filing additional complaints with versus state and regulatory agencies.

I've through with Extra Space Storage because of a nearly 15% rate increase for my unit. I had no option but to downsize to a smaller unit just 6 months ago for the same reason and now, another rate increase of $28. They told me that their rates are comparable with other companies. REALLY? In shopping around, I found another storage company $100. Cheaper for the same size unit. THE IRONY, Extra Space Storage has advertised, on their website, the same size unit I am vacating, for MUCH LESS! Duuuh, I'm glad they're not my CPA! I'm done with Extra Space Storage for good. They don't care about inconveniencing people going through an emotional life transition. Any wonder why there is a high foreclosure rate!

They seem to want to put certain people inside units. I only ended up w/ my outside unit b/c it was a different woman who was very helpful. My other family members who got a unit a month or so before me were all put inside. When their unit was due they got two weeks after due date w/o being locked out. They still called to remind them to pay... I called the location b/c she kept calling my phone every day for two weeks. She didn't like me asking her to call the customer of the unit. I gave her their number. She didn't LIKE it. My unit became due and they deactivated my account after 1 day. Really.

Extra Space Storage, 10760 SW 186th St, Miami, FL 33157. Never use this storage company! I have had two price increases of 10% in less than one year. They are offering the same size unit for $70.00 dollars less for new customers. I told them that did not make sense. They just raise the price whenever they like. Unfortunately Cube Smart was full when we needed space last year. I can highly recommend Cube Smart. Remember never use Extra Space Storage. I have left the storage site where I am at.

I have been utilizing Extra Space Storage for over a year. They repay my loyalty by increasing the rate every six months and told me if I did not like the increase that I should sign a year contract to lock in the rate!!! They knowingly increase the rate every six months... so if you know you will be there longer... please opt for the year contract to avoid their rate raising every six months!!! The customer service person said they knowingly do this and since I have a month-to-month lease, this is what they can do and I can always move my stuff out!!! Yes--- she said this!!! WTFont! Very dissatisfied. On top of the lazy manager on Airline in Metairie, LA.

Extra space storage 4770 S Pecos Rd, Las Vegas, NV. We been renting this extra space storage for more than 3 years. Our trailer had been broken into twice not just our we other trailers. We seen people wondering around especially at sundown as they live there in the units. We reported and the reception told us it was not their problem. We told them about the other trailers broken into and they told us to just worry about our own ** stuff. I tried to report to the BBB and the location on Pecos Extra Space Storage is not even register in there. I will appreciate any feedback in this issue as is not just our property we advocating for but for other customers as well. Thank you so much for your attention you are putting on this best customer service matter.

Extra Space storage in Oceanside just sold all my property ILLEGALLY! I paid my storage rental fee through February, I had gone in two times in March to pay but the office was locked and nobody in site. I have been out of town for two and a half months staying with my son. I have been very ill (the manager has been informed of how sick I have become over the past year). I spoke to the manager in Feb. when I paid my bill and informed her of being out of town plans.

I was very disappointed with the customer service at Extra Space Storage before I even moved in. The day I was supposed to move, I arrived at 9:15 with stuff to store. I realized they didn't open until 9:30 so I was going to grab some coffee and come back. Then I saw the "manager" sitting in her car eating her breakfast watching me. She didn't even acknowledge me, let alone open 15 minutes early so I could set up an account and unload my car. When I was already unhappy with the company, I decided to find another storage facility.

We left our car in an outside storage space at ESS 1266 Us Hwy 41 By-Pass S Venice Fl 34285. When returning to pick up our car we felt it wasn't running properly so took it immediately to a garage to find we had a rat infestation and they had chewed through the transmission cables in our car. The repair bill was $700+. I notified the storage facility and have asked for compensation. I have made 2 visits and called 3 times but after waiting for 3 weeks and no one from ESS calling me I have been told the "supervisor" ** will not show any goodwill and pay us any compensation. I have not been able to get hold of Mr **. I have called the 800 number to inquire if units/spaces are insured against vermin damage and have been told yes? We left our car believing it would be safe. I would not advise anyone to use this facility as the after service has been appalling.

I begin renting space and was asked whether I had renter's insurance. I provided my renter's insurance information. I was advised by ESS that my carrier did not cover storage units. This was in 11/2014. I accepted what I was told. Today I contact my carrier and was advised that my renters' insurance covers my belongings throughout the US. Hence it also covered my storage unit. Mind you I have been paying $10.00 per month since 11/2014. That is $120.00 per year. When I called to inquire about arbitration, I was told that I would not be reimbursed. I advised them that I want to dispute the issue and request a refund since I was paying $10.00 for absolutely no reason. I intend to pursue my refund because this practice is a ripoff.

I called the national number to inquire about spaces, availability, pricing, etc. They asked if the phone I called from was a good callback number. I said it was not (last thing I want is to be on marketing lists and that wasn't my primary phone). Toward the end of the call I was again asked if the number was OK to use. I again said no. To my surprise, a few minutes later I get a call from the local site following up on my call to the national call center. So my number was in fact stored. I asked the local site to take that number off their system. Later that day I go to the local site to reserve a storage space and that number was STILL on their systems. Finally it's off, I think. This disregard for privacy outweighs any of their core business pluses and minuses.

I paid my account a few days late in March (March 27th). On Saturday, April 8th at 9:30 a.m. I got a call from Matt at Extra Space in Coral Springs stating because I was late I owed a late fee. I said no problem just tack it onto the following month. He told me he did not cash my payment and I had to pay the late fee. I told him I did not have a problem with that, however he should cash the check. I also told him why are you calling me at 9:30 on a Saturday. He said he tried to contact me but I did not receive any e-mails from Extra Space. I told him I wanted to talk to the manager Patrick and he said he would have him call me.

April 11, 2017. Their branches in Orange County, CA are understaffed. E.G. - 511 S. Grand Ave., Santa Ana, CA branch: Currently only 1 staff member there; just the Asst. Manager. - no onsite Manager, no janitor or Maintenance person; just 1 person doing it all while gate hours are 6 am to 10 pm. People (renters and none-renters) unlawfully live inside rented and vacated storage units, living inside units for months, before any complaint to Extra Space management is even looked into.

Extra Space Storage bought my facility from a different owner. Ever since they did it has been a horrible experience!! I hate this place! There is no customer service!! Employees are like robots programmed to say a certain thing. They took away trash cans so no place to put trash! I call to pay my bill and most times no answer and when I go to facility they say, "Sorry I was helping someone." I have been at this facility for 8/9 years... it's time to move on.

I lost everything because of Extra Space auctioned off my life. I lost everything because of Extra Space auctioning off my things. Then to add insult to injury they said nothing personal was in there to be returned to me. I lost car sales, documents, my social security along with everything belonging to my children, their social security cards, their pictures and classroom arts. I lost so much and they had absolutely no compassion. I'd like to think those are personal items and important. They are the worst.

I rented a new storage unit whereas I was to move our belongings from an existing smaller unit (same site) into the larger unit. I am moving to Buford from Flowery Branch, GA and imagine my surprise when I arrived with the U-Haul full of belongings from my home and found locks on my unit. I paid for this unit 4 days ago. It is after hours and of course the office is closed tomorrow. Called all of the 800 numbers and a supervisor was consulted and it as stated by the person who answered the call that there was nothing that could be done about it.

I rent a storage space. It works well for us. It's a good service. Price is a concern, it's a good trade off. My belonging are safe.

We rented 2 spaces from Extra Space which we intend to have for quite awhile and it wasn't very long (soon after signing up) before we got a surprise rate increase. When we questioned, we were wasting our time because the answers were all B.S. After pressing, they gave us a small discount. Now I'm concerned that they will soon raise the rate on the other unit and keep jacking up both rates. Make sure you set your deal before moving in.

Extra Space Self Storage has absolutely no security at all. Our RV was vandalised and broken into twice in three months. They refused to call the police so we had to wait at the lot for 4 hours. They have a large secure gate at the front to give the illusion of security but not even a fence at the back. They will not hand over security camera footage, are unhelpful and rude and your vehicle is not even slightly safe left at the Dallas location.

This business was advertising storage space units that are advertised as 15 x 10. Upon arriving I discovered that the units are 14 x 9. I confronted the manager about this and he was not the person who set the prices. I went on vacation and came back eight days late to pay my fee. I discovered to my surprise that I was charged a late fee not as a flat rate but a percentage. So in other words the more money you spend the higher your late charge. I find this to be very dishonest as they lied to me about the square footage when I found out later that actually the manager was the one who set the prices. And why is there not a flat rate for late fees? Because they are crooks they don't know how to do an honest day's living so they steal it from their customers. Renter beware. If you enjoy being screwed then this is the place for you. Thank you for taking the time to read this.

When I rented my units they were owned by another company. Extra Space Storage took over. I have had my belongings in 4 of their units for 4 years now at a rate of over $550 per month. When I went to check on my furniture and household goods I found there had been rats in 3 of the units and I could tell they had eaten some of the stuff. I was not able to get to all of my stuff to check everything. Along with that there was water damage on several boxes and furniture was totally ruined. The lady who works there gave me rat poison to put in the units (obviously must be a recurring problem to have it on hand). She asked if I had taken out their insurance (which I had not). She said there was nothing she could do.

Extra space storage bought my location from another provider. Keeping in sync with all the other customers, totally agree how bad it is with these people. Every month they deface my lock with stickers. What the hell does this have to do with renting a unit. This is not their lock. I don't deface their property. Have asked them to stop continuously. Called corporate headquarters and was dismissed and hung up on. DON'T RENT FROM THESE HORRIBLE PEOPLE.

Kathleen contacted the week before the auction to let me that there are no partial payments and I was going to auction Tuesday. I didn't receive a certified letter but I had a letter in the mail from last month that asked me to sign off to abandon my storage. This was the worst storage ever. I've never lost a storage unit until now. You're not allowed to make any partial payments which I tried to do and they said no. One month I was $3 short and they made me go to the gas station to use the atm. I requested to get back my personal information and only my kid's items; I haven't received anything yet. My son is epileptic and I have his records in there; that's heartless. I even called the corporate office and they tried to stop the sale because I had money pending and asked for 1 more day.

I have rented a storage unit at Extra Space on market st in Ventura CA 3 different times. The first time was great. I had no problems whatsoever! The second time started out great. I rented my unit, paid upfront for 5 months and 3 months and I get a letter saying I'm behind on my rent. Went into the office, got it all squared away and the next month I get a phone call from the manager telling me he was giving me a call to see if I wanted to pay my bill before the auction started! I explained everything to him and he told me they don't have record in the computer and in order to keep my unit I'd have to pay. So I told him I'd be right over. I get there and the lady working in the office made me wait till after the auction before she would accept my payment and yep, you guessed it, my unit was the last unit auctioned!!! Of course I raised hell. Both employees lost their jobs but that didn't get mine and my kids' entire lives back!!!

Extra Space Storage is not consistent with both their message and with their accounting practices. One manager will tell you that as long as you make your payment by the 36th day, you won't be assessed the foreclosure fee of $85, yet another manager in the same facility told me that the payment would need to be made before the 36th day. Not to mention that the 4 day grace period is not considered to be part of this 36 days.

Customer Service is a 1 out of 5. Overall satisfaction 0.5 out of 5. Extra Space Storage lures you in with their 1st month free gimmick. They know that once they have you in contract (and your belongings in their control) they've got you!!! The average self storage customer probably ends up utilizing the service longer than anticipated, which they count on. But that's not all!

I've had a storage unit for five months and this month I noticed that more money was deducted out of my account than usual. I called the facility to see why and was advised that rental fees increased. I asked why hadn't I received notification or anything and was told a letter was mailed to me last month... I never received a letter... I also asked if everyone's rent went up because I have a friend who rents there as well and didn't experience this problem. I was told reason being because I reserved my unit online and price usually increase every 6-9 months... Really? I could have gotten a larger unit for the price I'm paying... Ask questions before renting from this company.

I have used rental spaces for the last 20 years and this is by far the worst one of all! I have never had a rental space raise rates without a first letting the customer know about the increase. I have never had a business charge me a fee but I'll even tell me what the fee for until I have to call and ask them myself. I paid with a money order and a money order somehow was an issue with the money order so they charge me a late charge, and the cost of the money order without alerting me beforehand. Beware of Extra Space Storage in Kensington Maryland. They charge of overage fees and raise rent without notice! You're better off going someplace else.

After checking out other storage facilities and talking price and size, I settled on Extra Space in Los Alamitos. Very helpful, affordable. Answered all my questions and not in a hurry. Excellent service with Mr. **.

I called this company because we were flying out of Phoenix back to Canada for Christmas. I was told by the representative that they had space and it would cost us $83.00 for the month. She told me that she would send the information to the storage place and she would guarantee room and price and I needed to call the storage company 2 weeks before I needed it. So exactly 2 weeks before we wanted the space I called the company and the man I got in touch with ** said he had space but he would not honor the price I was given. This price was quoted to me 2 days ago. I would not recommend this place at all. Not when they don't honor what they say. This company is located at 3636 East Washington in Phoenix Arizona.

Extra Space Storage constantly raises your rates. They get you in on a lowball offer, and after you were they in their six month they raise your rates, and they continue to raise your rates every six months. And when you call them to complain they basically tell you to blow off, because that's the going rate. When you talk to a manager and managed to get your rate lowered back to the original quote, they do not fulfill that promise and continue to charge a higher rate. They are horrible at returning phone calls and the horrible customer service.

This place under new management is worse than ever. Don't bother to call corporate. Left messages for almost a month. Finally heard from Roz ** who told me that they send everything back to the DM. She typifies the company's attitude. Rude and disinterested. Why would I want to continued to talk to the same person, when I'm not getting anywhere.

Be aware before committing to this storage company that it's monthly rate increases by at least ten percent twice a year. This has been my personal experience. In addition, advance notice of a rate change may or may not be given. One is just as likely to discover the increase by comparing monthly bills. When I brought to the attention of company staff and management that such frequent and large rate increases are not the industry norm and undermine good customer relations, I was told that the storage contract provides for such rate increases. Okay. But just because a company (or a person) can do something by law doesn't mean that it is right or should be done.

Same as happened to reviewer John. Over Labor Day weekend I couldn't log on website to pay, some issue with new passwords as listed on the site. I finally got through online and the payment had was correct for the month. Tuesday, I called to pay the amount from Monday holiday and John at the office quoted me double plus lien fee or instead of $138.00 he said I owe $378.00 or so. A lien fee, and late fee in one day? For a future lien sale that work could not have possibly yet occurred and is not intended for people who are paying. Lien fees are for abandoned storage and people who can't pay.

I've been renting the same storage space for 4 years, and every thing was fine until Cube Smart sold the property to Extra Space Storage. The monthly fee has been paid by my company credit card for all that time, but when Extra Space took over, there was obviously some issues with transfer of account information. Unbeknownst to me, Extra Space was not able to obtain payment from my credit card for two months, and they assessed a $24 late fee twice followed by a $85 "Pre-foreclosure" fee. Then, miraculously, on 24 August, they were able to extract a payment of $393 dollars for two months rent, insurance, late fees and the "Pre-foreclosure" fee.

I had two side-by-side storage units while looking for an apartment. After finally moving into my new apartment, I wanted to consolidate what was left into just one storage unit, which they was impossible because the computer couldn't do it (!). Then they raised the rent by $50 for the two. I decided on a storage unit at a different, locally-owned place and it cost $300 in labor and truck rental but it was worth it. Their parting shot was to charge me ("computer mistake") for the following month, even though the onsite manager and I went through the entire close-out process. And 3 weeks later the computer still has not credited my account that $180.

I have been renting from Extra Space Storage in Corpus Christi for almost 2 years now and my rent has just been increased for a third time with no warning. Over my rental period I've had my gate code locked twice so that I was unable to gain access and I've had signs of rats in my unit. Today I went to my storage locker and found that it had been double locked by the manager. Since there is no longer a manager on site we had to wait for half an hour for the manager to show up to let me in to my locker that was paid up to date.

I fell one month behind on my account due to some unexpected bills. I had been a customer with Extra Space at one of their Amarillo locations for the last 3 years paying $120 a month for a small closet size unit. At 36 days they slap an 85 dollar fee. I explained I get paid on that 36th day and could pay Immediately. Not good enough. They say the 'computer assess the fine' they 'can't stop it'. Spoke to a Regional General Manager named Brittany at ** who towed the company line saying the fine would be assessed. They assess the fine at midnight the same time my money hits. That's an easy 85 dollars to make.

Be careful, Extra Space likes to give large rent increases a few months after you move in. Plus they do not tell about all of their charges over the phone. Instead you find out about it at the time of signing the contract. Be careful.

With no warning, with no justification, they raised the unit rate from $204 to $290. When confronted, they gave me gobbledegook. I cancelled them INSTANTLY! They INSTANTLY lost my business. I also have an account with them in Las Vegas which I will cancel as soon as possible. I suggest NO ONE do business with them.

The customer service here is awful from both employees and management. I signed up for a storage unit 10x10 for 188.00 a month which I didn't even need and they knew that I'll update a pic. It's huge. I get the first months free so I use my credit card to pay. The next month I receive a email saying "Thank you for payment of 188.00 to extra space." I'm like "What?" I never even authorized them to automatically take payment out of my account. I called and I was very upset. That credit card has a limit on it. I wouldn't use that for an automatic payment nor did I agree to do such. The employee was very abrupt saying there was nothing he could do until I said I would call my card company and dispute the payment for non-authorization and remove my things from their establishment - all of a sudden he can refund me back the money. Then he agreed to call me back when it was done so I can use my bank card instead.

I went to my storage unit to move out as it was the 29th day of the month and didn't want to continue paying for another month. Arriving at my storage unit I found that my key to my Extra Space lock did not work. I went over to the office and told the site manager Stephanie that my key didn't work and asked if she had a duplicate key. She told me she did not have a duplicate and that she could cut the lock off. Stephanie cut the lock off and I moved all my items out of the unit. I returned to the office to terminate the lease and was told by Stephanie that the next month payment was already taken out of my bank account (I was on automatic payment) and there were no refunds.

I have been at this location for over 5 years. Been with 3 different owners. This one is the best. First off, the gentleman and gentlewoman that manage this place are so nice and professional. The gentleman, Rene, has been there during all 3 owners. I'm so glad that he's still there! Going in when paying the bill, is like visiting good friends or family. Brittany the other half of this dynamic duo is just fabulous also, lots of smiles all the time. Rene and Brittany are very professional, and well-informed. They BOTH keep me up-to-date. I was informed by letter that new roll-up doors were going to be installed with a private security firm videotaping the whole process. How cool is that?

This company is not customer oriented. This is a self service storage company so all you need is access to your unit. I have never been late or not paid my rent. Yet I am unable to access my unit without notification. The corporate office does not call customers back and the employees at the facility on Sherman St in San Diego watch customers on the security system and shout comments at them while they come and go to their units. There is no bathroom available after 6:00pm. I assume they expect you to pee in the nearest bush. Store your items here at a risk of never seeing them again. Money mongers, non-friendly people that enjoy stressing out the public. They will go out of their way to screw with you and set you up for failure so they can steal your items in storage. I am wondering why the laws of California do not protect us against these people. Since they do not, I am telling you go somewhere else to store. These people will only frustrate you.

I tried to pay the bill by phone, got a confirmation number and everything. Noticed it was not taken off my debit card so I called and spoke with the always arrogant person who works there and he said "Yes I see you did attempt to pay but it is not on my register." I said "OK sometimes it takes a few days." I asked for him to call me back if the payment didn't go through. I forgot about it and then I get a registered letter saying they were selling my things and I owe not only late fees but 85$ more for filing fee, which I could not afford that and they also wanted all or nothing.

I have been storing at the "La Quinta" facility for a little over 3 months and yesterday I confirmed my suspicions that someone had broken into my unit and stole Thousands of dollars worth of clothing, handbags, boombox, world globe, shoes, sandals, etc. I was overwhelmed with pain and sorrow! These are my personal items I love and am attached to. Some of it belongs to my daughter, and I thought I could trust this corporation, being so large, but this is not the case. I only hope that they pay me for the items missing, it's the least they can do.

The worst place for storage. They pull toy in with an initial low payment $35.00 then $75.00 per month but no flexibility or common sense in discretion or applying good business to clients. Going through hardship, skipped the month of April's payment. May's payment, I came in to pay both months of April and May. On May 12, only 5 days from May's due date of 7th, I get it's second month but by only 5 days. So I come in to pay it and am informed the total is now $277.00 in full - no partial payments - $87.00 being for PRE-FORFEIT FEES? Billing automatic on computer?

This company unprofessionally and discriminatorily refuses to conduct business by email and does not inform you of this. There was a problem with my direct deposit and I was not informed through email. My lifetime of clothing, heirlooms, memories and belongings were sold without my knowledge. Professional business is done through email. By refusing to do this, Extra Space Self Storage purposefully is running a scam on the disadvantaged. For example, a soldier deployed abroad can lose everything they have because this company refuses to professionally and respectfully conduct business by email. It's a manipulative scam.

When we initially moved in, we obtained a partially obstructed unit, as far away from the doors as possible. For this we received two discounts -- one 10% discount because we only have 90 square feet of floor space and the other because I'm a disabled vet. Extra space bought out the previous company. Unit prices initially went from $74,20/month to $87/month in a year with 3 percent deflation. In the second year, the price increased again from $87/month to $111/month. We had 0.5% inflation that month.

My experience with Extra Space Self Storage went from heavenly to hellish in the time it took for me to move my things into one of their units. I was facing a hardship, and had lost my home. Once I had moved out, I had to find a place for my belongings in a hurry. Enter Extra Space. The manager, Marten, was very welcoming and cordial upon accepting my business, and I thought that I would be able to see through the other end of homelessness without too much trauma. I found a new place two weeks later, and returned to move some of my things in my new home.

I am at Oak Tree Road, Edison, NJ Extra Space standing outside since last 1 hours and main door is lock. It is not processing anyone codes to open or close main gate. Many customers are standing inside. Office use to remain open till 6:00pm but no one was available at 5:45pm. I call customer service and they said technician will reach in 15 minutes and I still waiting. Technician took 1 hour to reach us.

Within 6 months of renting the rate increased without notice, they also reversed a payment made on time and charged me a $35 late fee!! When talking with management, he could have cared less and when I said "Extra Space". Clearly wasn't interested in my business his response "Oh well". DO NOT RENT FROM THIS DESPICABLE COMPANY - I AM IN SALT LAKE BUT FROM THE REVIEWS THE OPERATION IS THE SAME.

Extra Space Storage Rosamond, CA. Local management was quite receptive during the initial review of the units, but once I was renting a number of their units, the attention and service soon disappeared! A layer of sand immediately started to accumulate in the units on a regular basis. Local management's reply was that they could not control the weather. Local management had issues with break-ins.

Shady business dealings in the monthly rent department and lease. Since I am waiting for the lease I signed to be emailed now I can't say for sure how this clause that can raise rent anytime is stated. The store manager was very good at having me sign things quickly to get the space rented to me expeditiously, but he was not as quick at giving me a copy of the lease to read over. What he did give me was a brochure and the receipt for my first month rent and fees. No copy of the lease was sent nor was there ever an attempt to send me one. No postcard notice of the rent being raised was sent either even though the store manager said there was. Can you believe that? I don't.

In less than 3 years I have received so many price increases that I am paying more than 50% over my original price, and almost half again as much as they are currently advertising empty spots of the same size/type to new customers for. The price increases put them far over any other local storage... unfortunately it costs a significant amount of time to move to another storage unit. Even so, I will find time this summer. Even renting a truck several weekends and paying for a month of overlapping storage would save me money very quickly. I feel conned, and trapped by the moving time. I do not have a weekend or two to waste, but will have to.

Extra Space storage has been providing storage needs for our business and personal for more than 10 years. We moved to Santa Fe and got a great rate in January 2015 for both a personal storage unit and one for our business. In 6 months, the rate was increased by $13/mo and was just given notice that the rate for our personal unit was going up $60! What?! Calling the local office was fine and was told they would apply for a rate reduction and let me know within 2 days. When that didn't happen, I just called and was told the request was declined. They didn't care if I left as the going rate was $234/mo and my rate was only $228/mo so they would make more if I did move out. Really? That was all they could say? The increase for the office unit was minimal, but our personal rate went up 40% in 6 months. Wow, very disappointing and with very few storage options in Santa Fe, we are stuck. Guess we will be having a storage sale!

I have never written a review, but with the experience I had at Extra Space Storage in Connecticut I just had to take action. I drove 2 hours from Boston to CT to pick up a storage auction locker for my brother, something we've been doing for 15 years. I had a receipt, the money and my brother's consent. But because my name was not on the receipt Mr.** shoved the papers at me and then got loud. I tried to explain but he would not listen, he was being very disrespectful and nasty. After I called corporate and explain my situation, they were totally helpful and I was able to pick up the storage locker. I am very surprised that Extra Space Storage would have someone so unprofessional like that working for them. ** at 132 Silas Deane Hwy, Wethersfield, CT. DON'T GO!!

I gave the mgr. $820 for a storage unit I bid on online and won but he wouldn't give me a receipt, told me to get out by a certain time or I would be locked in. When confronted to see a regional/area mgr. his response "There are none." I want my money back and my online account restored immediately.

Put all of my personal belongings in storage at Extra Space Storage 720 South Washington St. North Attleboro, MA 02760 month of November which was free. Unable to pay for the month of December and January, due to financial constraints. I was informed that my unit would be auctioned off on 01/19/16. I called the manager ** and explained that I am going through financial difficulties and health problems. "Could you please try to understand my position and give me time to pay what I owe, please." ** said he would see what he could do after much pleading with him. Never got back to me.

Several issues. Raised our rates 4 times in under 2 years. Never a notice. Then we got robbed. Living on site manager wasn't there and camera coverage was so bad. After days of getting nowhere we contacted local news for help.

I chose this facility, because it was the closest to my home. The manager was friendly, and the facility was very impressive, clean and well-maintained. Almost a year later, however, I noticed that they had been overcharging me. My first four months, the bill had been $99. After that point, though, they had been charging me $112 with no explanation. I called to discuss this with the manager who became immediately cold and hostile and stated that I had received a letter in July about the rate increase. Sorry, but NO I did not receive that letter. I would NEVER expect a rate increase in the first year, especially given that the rate they are advertising is still below the amount they are charging me. My payments are all automatically withdrawn and have never been late. I am extremely unhappy with this very poor customer service and bait-and-switch advertising.

I have been a loyal customer and pay on time every month for years now. This year Extra Space took over and since then, they price hiked my unit in the spring by $20 and now just got notice that it is going up again by another $30!!! 2 price raises in 1 year! Over 30%, and right before Christmas!!! I have nowhere to move AND MAY LOSE MY SPACE AND THINGS. No contact from them after requesting a supervisor get back with me. They just do not care. Corporate America at its best! How many other poor people will lose their possessions just before Christmas! Thanks for not caring about the people, just the money, Extra Space Storage!!!

When I rented a 10/30 unit on 10/19/15 I was told that the 1st-month free rental does not apply to big units. I was asked to pay for one whole month and told that if I check out before the end of the paid month, I will be refunded. On 11/2/15 I paid again for one whole month and told the manager that I was going to move out of the unit on 11/28/15. To my surprise when I asked for the refund I was told that "they" don't do that anymore. I asked for a printout and first they did not want to give me one, I insisted and I got the history of my payments with $136 adjusted refund!!! They refused to give me the refund back and both worker and manager were very arrogant and unfriendly. If you decide to rent with them make sure you get all their promises in writing.

I made an online appointment with the aid of an online chat representative on Wednesday, November 25, 2015, I received an email confirmation and I have pictures to prove I have a reservation for a 5x10 outside storage unit. I then phone the location to confirm an appointment with Sherry, she told me that I needed to come in ASAP to secure the unit or someone could rent it. This policy is stated on the website for Extra Space. I was on time and upon arrival I was told I only had an appointment, I did not have a reservation. I was shown a 10x5 unit, I explained that my reservation was for a 5x10. I was shown a 5x10 and was told it was reserved.

Their employees are very nice but their company management only care about money and not the customers. Since I signed up with Extra Space Storage in January 2015, they have changed the monthly rate and the terms various time and they justify it by saying that they communicate them via e-mail. I don't think that is good business practice. This past month, they charged me $20.00 late fee for been 5 days late on my payment. After I paid, I went to my storage to pick up something and to my surprise, I notice they put a lock on my space door so I could not open it. I believe that is no way to treat a customer for been five days late on a monthly payment. I am looking forward to sell or move my belongings and not use them anymore.

I moved into Extra Space Storage a few days ago at Maple & Mockingbird St. This morning I was in my storage unit organizing my things. The mgr Mike comes passing by -- didn't even say good morning. What he did say was "make sure you're not sleeping in the unit." I said "What? Oh no I don't do that, I'm already sure of it" and he says "Well, just making sure." I felt very insulted. I don't understand why he would say that. When I'm there it's only about 30 min. to an hour before I leave & I don't sleep in storage rooms -- I sleep in my home with my wife. Thank you. (So disrespectful.)

Patty and Mike were very helpful in our transaction experience. They completed our registration process in a timely manner. Patty answered all our questions with a smile. We would recommend Gilroy, CA Extra Space Storage to our family and friends. This was a great experience.

In October 2015 I put pictures and frames and other odds and ends in a 5x10 temperature controlled storage in Hoover, AL. On Nov. 4, 2015 I went to take a plastic tote to my storage and soon as I opened my unit the horrible smell almost knocked me down. When I first rented a unit I could tell that there had been previous water damage and it did not feel as if there was any temp control in the unit. I asked the manager for another unit and asked her if there had been any previous damage and she assured me that there had not. I moved to another unit but I never felt relaxed about leaving anything in the unit but I did because I had no where else to store it.

I sent a money order to the Extra Space Storage in Albuquerque and the rental facility claimed they did not receive the money order. I was charged an additional 20.00 late fee. Rent increase every 3 months. Insurance fee I didn't want.

I understand they have a business to run but customer satisfaction will destroy any company! Financially I'm pressed and doing the best I can. I have a $313 bill and I have $300 to pay them today and ask if they can take the $300 and I will pay the rest on a different day. Surely I can borrow 20 bucks from someone which I will have to do but the point is they are not willing to accommodate me whatsoever for such a small amount. If it's not paid tomorrow I get charged an extra $85. It's insane!! Go to a different company. All their reviews are terrible. Should of did my research before I moved in.

This is the worst company to choose for storage. They don't tell you that they increase their rates every few months. It is so unethical their business practice. Please do your research and read the fine print or ask them if they do increases and how much and how often. I would definitely not choose to rent from this place ever again! After 3 years, the property is not even valued at the amount paid in storage fees! Never again!

I moved my 4 bedroom house into storage while I downsized to save money to buy a house. I went faithfully every month if not twice a month to check on my belongings. I just went this weekend and found rats have destroyed my air mattresses, camping supplies, swimming pool, trampoline, clothing, mattresses, bedding linens, irreplaceable baby pictures. Everything I own is soaked in rat urine and feces. Rat urine and feces can carry a dangerous disease. I just called and notified management about the situation and Nichole (Property manager) said that there is nothing they can do. All they can do is give me some boxes and tape and I can rebox my belongings up. I have insurance but she stated they do not cover rodent or animal issues. This space is contaminated. It is a health risk.

I recently rented a space at the Toms River facility on route 37 and was very impressed with your representative Megan ** who was very respectful and courteous. I intend to recommend this facility to my friends and will tell to talk to Megan. Thank you.

After being a customer for approximately 10 years, I informed the new management at the extra space storage located at 15713 Valley Blvd Fontana CA 92335 that I was moving my belongings out at the beginning of October. They informed me that I would need to pay for October's rent, but would receive a check for the amount of days not used. On the first weekend, I arrived early in the morning with a large moving truck at approximately 6:30 am. The gate hours are between 6am-10pm.

We rented a storage at Extra space place for 4 months while we were building our home. I really liked that some of the things they said were included on their website like use of their moving truck at no charge. However when we asked about using it we were told we could not use it. We were told that since we wanted to use it to move out because our home was finished that they don't allow use of the truck for that - only moving in... We weren't given the option to use it at move in. So their perks are not really perks. Their prices are a lot higher than the other storage unit places around town and they won't honor their perks when you try and use them after being a good paying customer for 4 months. Their customer service is rude and overall I wasn't impressed.

Never again!!! Beware of your belonging!!! Our flatbed trailer was stolen from their property with code and all, and the cameras sucks - not clear at all for the detective… They claim to have code and person of interest but nothing adds up nor have not even recover our trailer and it’s been over a week. They bought out assured storage and it’s been hell with them from high dollar rent & now this. After we were good paying customers and you let something like this happen to us... I think it's a inside job & they know who it is. Trailer gone - value at $3,000… I’ll make sure I know will never rent here after this incident. And then you call us to ask for insurance after it’s been stolen but never call to say it had been stolen when it had been gone for 3 or 4 days.

I've been with Extra Space Self Storage for 3 years, and my rent has increased 76% from $150.00 month to $265.00 a month. The value of my stored items, may have not be worth all that I've paid, but it's worth a million to me because of my late husbands personal items. They really take advantage of consumers, bait and switch tactics.

This business is by far the worst business I have ever dealt with. Buyer BEWARE - They will increase your monthly fees every six months and charge astronomical late fees. Make sure that you check ALL INFO before you sign any documents. This is an awful company.

Rented a space at the J.Clyde Morris location. The staff was ok but had no knowledge when asked if they can send several emails before my bill is due. Why did they NOT email me to let me know that the late fee was going up from $10 to $20? I'm furious because that's too much for 1 day over!!!

I rented a storage unit in July 2014 for $71 a month. There have been significant rate increases every few months. It is now August 2015, just over a year and have received notice that my rate has been increased to $98 a month. I've had enough and will be finding another facility.

The Extra Space Storage on Calvine rd has terrible customer service. They are rude, inconsiderate people who don't get care about their customers. I'm moving out all my stuff by this weekend and going somewhere else. If you were smart you would do the same.

I started a contract and was told I got the only unit and I wouldn't get the first month free because of that. I then later found out I was told a lie because when I was moving in I heard a employee say, "We have 4-5 units and you get the first month free." I confronted the person and he was rude and blew me off and shut the door in my face.

I am angry because me and my family has became victims of a crime. Theft. A storage place is supposed to be safe and secured right? So if my unit appears to be broken in to, why wouldn't the employer inform the police first about a in and then notify the renters which is myself and wife? All we get is a letter in the mail with keys stating that they couldn't contact us and told us that they put a lock on our storage and we could pay them for the lock and keys when we make our payment. We went through the insurance policy and haven't been called back yet. This to me seems like it could be an inside job. I'm not the only one this has happened to at this facility. How could you put a price on obituaries, pictures, check stubs, important documents, etc?

Left Atlanta for health reasons and moved to NC with family, over 6 months rats have destroyed my clothing, mattresses, bedding linens, couch chairs. Everything I own was soaked in rat urine and feces. Rat urine and feces can carry a dangerous disease. Notified management about the situation, they suggested taking pictures to file on insurance, if I didn't have insurance they weren't responsible. Insurance has denied the claim and stated they cover no rodent or animal issues. I've contacted their corp. office who haven't responded to requests. The tight space was contaminated and posed health risks. This can't be right that to rent there is "at my risk" stated to me by property manager.

The air on the second floor stopped working. I was retrieving things on a weekly basis and asked them why the air was out. The manager Heather told me it would be fixed asap - but it was a major repair. I visited the following week, the next and still no air. I Told her this was breach of contract, because I am not receiving the services I pay extra for per your contract. I asked that the last month's fees be credited back to me, and she replied, "we don't do that".

I've been storing my things with Extra Space Storage for quite sometime and always called the store so the staff or manager know when I would make my payments. The procedure is whenever a person's storage was facing an auction the store would send out a certified letter letting the customer know that their things were facing auction. I always paid my bill even when the bill was late. I was about to make payment on my unit saw it disappear from the website where customers pay their bills.

The two gentlemen at the front desk when I rented the unit were delightful, very professional. Kudos to them. The lady on the weekend shift was rude. I wanted to return two mattress covers. It was surprising that I couldn't get an immediate refund, they will send a check in about four weeks. What? You took my money in about four seconds and you're going to return it in four weeks? The next time I tried to access my unit, the elevator wasn't working and there was no one around. I finally gave up and left. This morning the gate is broken. I took the day off work, I have movers sitting here waiting. Time is money. I am told someone will be here in 15 minutes. The movers are sitting on the curb waiting. So not happy right now. I understand things happen, but I will not use Extra Space Storage again. There is a reason I've always used U-Haul.

This company is charging outrageous late charges on my storage and trying to force me into losing my personal items. The payments on this storage is 130.00 monthly, I know I was late but 370.00 is quite steep for a month late. I paid it may 1, 2015. June I received a notice from Jeremy that my items were coming up for auction. When I went to make a payment, I was told fees totaled 370.00. How is this when I just paid 370.00 May 1, 2015? The unit is say again 130.00.

EXTRA SPACE STORAGE!!! This complaint is regarding unethical business practice of EXTRA SPACE STORAGE (1660 Oak Tree Rd, EDISON, NJ) by providing service at low rates at the beginning and then, arbitrarily raising rates at multiple intervals without proper guidelines. We signed the Contract in 2013 September for a monthly rate of $77. Thereafter, the rate was increased to $86 dollars in Feb 2014. In Oct 2014 the rate was increased to $95 dollars. Now once again, the rate is increased to $108.29. The rate is increased three times during 18 months Term. My increase in monthly payment went from $77 to $126 (inclusive all charges). This is just unreasonable.

Punta Gorda FLORIDA - These people conveniently added new locks without my consent and when I came to collect my electronics out of my unit they were missing. A 55" TV and a $500 stereo system along with a laptop (they didn't realize was broken). They are the only people that had access to my unit besides myself and refuse to show me video recording of the time frame this occurred. Police aren't doing anything about it either. So please don't be as foolish as I was and put any electronic or expensive things in your storage because now my kids don't have a TV to watch and those jerks get away with grand theft. Oh and I get no insurance coverage because they said it wasn't a forced entry. Nice.

After coordinating a group of people to help me with the furniture that I have in the storage, the gate of the storage didn't work. When I called, the lady told me that the manager said that he was not fixing the problem today because is 4th of July. What? Depending on your type of business, you can do some decisions for the 4th of July. But closing the access to the people who is paying for the space in your storage is completely unacceptable. You can be very sure that I will let every person I know about what happened today so they can reconsider using this storage facility because your decision cost me money and I don't have money to lose.

They claim my unit was "broken into." I found out when I tried to access my unit and the lock was changed. This was after hours on a weekend so I had to wait two days to figure out what was going on. They never notified me. No voice message, no email, no letter in the mail. My $1500 sofa was destroyed by rodents, which is not covered by their insurance. Employees at location, Roosevelt Blvd Phila PA, were incredibly rude and disrespectful almost to the point of being demeaning to myself and my daughter. The main number I contacted offered a verbal apology and after 3 more phone calls from me 1 month free rent. NEVER again!

My stuff along with my dad's valuable paintings were auctioned last year by Extra Space Storage in Alhambra Ca. They poorly informed me. Writing email me with no proper name list, just an address as the sender name, intentionally wanna me ignore it. Claimed called my emergency no. once. Sold my stuff to some jerk and they might also tried to cash my check... Horrible nightmares. How can I sue them?? Anyone can help? Thanks!

Prepaid for another month days before the due date. Changed mind before due date and wouldn't refund. Place has mice and stinkbugs. A hole in roof caused leakage. Had rate increase, they said notified by mail. I do my business on internet, there was no notification via internet message/email as other companies do.

The young ladies who operate the facility in Hilo, Hawaii, could not be nicer nor more efficient and welcoming. But i must say that the corporate structure of Utah-based Extra Space Self Storage (ESSS) somehow manages to "trickle down" in a most avaricious and unpleasant manner. To wit: We rented 3 large storage units from ESSS upon our move here while we built our new house. Promptly, every several months, the rental rate on each of the units was RAISED significantly.

Call center gave the wrong hours for the local location. Location employee was really rude and informed that he was there alone and planned to be leaving at 6pm and to be there by 5:30pm if I wanted to be helped. This guy was rude to top it off. They are disorganized and rude, bad customer service from 2 different offices of the same company is an indication of how they generally do business. Why bother with these negatives when there a million other options, some literally across the street. Their prices are not competitive as well. AVOID this company and their employees who are customer-repellant.

Recently, I was advised that I was mailed a 15 day Eviction Notice. Last week, I was visiting the facility and the gates were not working properly. To make a long story short, I eventually got in to the facility. I have been a customer at Extra Space for over a year and a half at this point and I have been dealing with several issues at the facility but this takes the cake. I was exiting the facility approximately 7:51 pm and I was unable to exit due to the gates not operating, I sent my cousin who was with me on this evening on the outside to try opening gate. We were trying until we both received messages stating "the facility was closed." At this point we were already on the phone with the corporate office to receive assistance to get out of the gate. Due to the fact of another customer trying to get in the second gate after 7:55 pm (on the total opposite side of the storage facility), the manager would not come to let us out.

I had rented a space in Winston Salem, NC because my mother was ill and I had to move in with her. I stored my belonging everything except my clothing. After my mom passed away I was transferred with my job. I went to get all my belongings out of storage and they had mold and mildew all over them. I had used their insurance and was told that mold and mildew was not covered. They then turned it over to their insurance company who said I could send photos and they would consider it but that as far as they were concerned it was not their fault. The other problem is that they never sent me an email that they were suppose to. DON'T store anything that you cherish (my great grandmother's cupboard). It will be ruined and they don't accept responsibility.

I rented a unit in April 2013. I was given a set a amount. I was also told that if I proved I had rental insurance that I could forgo the $10 per month fee. I brought my policy in and showed it to the manager. In September 2013 I noticed I was being charged $10 more a month. I spoke to the new manager who said informed me it was the insurance fee. I informed him I already had insurance on file. He said I did not and I was charged for insurance all along. I showed my policy again and the fee was removed. I was promised a credit that I never received. I also learned that my rate was was actually $10 lower than what I originally was told but it included the insurance and that I also had a rent increased applied in August 2013.

BEWARE EXTRA SPACE STORAGE!!! I discovered last month that Extra Space Storage has been overcharging me for 5 months which would amount to $125 per year. They did the same thing 7 years ago at another of their storage facilities. They tell you that you can either pay the higher illegal amount or get out. They know that moving is a great inconvenience. Extortion, I say.

EXTRA SPACE STORAGE... My son renting Unit #371 in West Sacramento, CA and lost in a auction on July 16, 2014. I attended the auction along with my brother who was the bidder. I made a statement that "My family was illegally evicted and is in hardship so please keep the bids down". The auction caller got upset and threaten to put me out if I said another word. The bidders became silent after the small misconduct of the auction caller and the bids began. The caller started at $1, $50, $100, $200, $225, $585. The problem is everybody was silent except my brother who the caller was looking eye to eye. My brother asked loudly after $200 "Who am I bidding against?" and the auction caller once again ask my brother "Can you afford $585, well it sold." We stood around and ask many who bought the unit, before we ask the auction caller who bought it. The caller reply "A regular and I make sure you get your personal value back."

Extra Space Storage basically ruined my life. Due to a serious illness and my being unable to work, my kids and I became homeless a few years back. We had no choice but to put everything we owned, save for our clothing and immediate personal effects, into a storage facility. (We are in suburban NY.) The staff at the storage facility all knew of my situation, and they were always more than kind, empathetic and accommodating when it came to my paying my monthly bill. It was paid in full each and every month; it was just late from time to time due to our situation. The staff knew that everything my kids and I owned was in our storage unit.

The rates at this unit are too high, extra space is raising the rent over 20% more than I am paying. I have never experienced a break in. I am moving out on the 14th of February, got a much better rate at a brand new facility.

I was a very long-term customer at my little Mom n' Pop storage facility right around the corner from my place of residence - 4 to 5 years. I had the same unit and the same rent in all that time, I paid several months in advance usually and I knew all the folks in the office. A little over a year ago, I got a letter in the mail informing me that the company had been bought out by Extra Space Storage - and the nightmare began. They NEVER gave me a new lease to sign, but began enforcing their own "lease agreement" - with different terms from what I had originally signed. They fired all but one of the original employees, and that one unfortunate person left was forced to apply for the position that she had already held for many years, forced to attend "training" for the position she had already held for many years, and then finally she was "hired" for the position she had already held for many years - at a lower rate of pay and no benefits. (I think she has left since then, but I don't know for sure because I avoid going into the office as much as humanly possible...)

I have been with Extra Storage, since 2011 and I have always paid my bill on time. In 2014, they have went up on my bill three times. My bill went from 108 to 117, and currently it's at 127. Normally they send me out a letter letting me know that my bill will increase. However, this last bill increase they never sent me a letter. The only I knew my bill had went up was because I paid my bills online.

*WARNING* DO NOT DO BUSINESS*. I've had theft occur not once but twice at 2 different locations in the same region. San Francisco @ Cesar Chavez/Kansas St and Daly City on Junipero Serra locations. You might as well plastic wrap yourself to all your things if you don't want anything to go missing. Never trust the employees no matter how sincere and informative they are. They don't even help with insurance payouts that are made to look so appetizing, instead they give you an 800 number that requires documentation that they never save in case they steal your Damn receipt too. I hope the crooks go straight to hell with every type of disease known to man.

I am a renter of Extra Space Storage in Atlanta. I just had a huge heartbreak finding out that my space was broken into. Because of my situation I put some personal valuable things in storage. Not so much monetarily but personal things that were very important to me (even though they were worth a lot of money). What bothers me is when I was there with the police going through my things I realized how little security (or I should say fake/false security) there are in these units. There are no cameras in the aisles, there is no active security and yet it seems not very hard to get in the door and do whatever it is you want once inside.

In 2013 November I rented a 5x5x9 space from a local storage business called Big Island Storage. The space was within a large building and assumed they used pest control. This business (and all the privately owned local storage spaces) were bought out in October of this year by massive corporation Extra Space Self Storage.

I see a trend here in the complaint forum. Yes, I too was tricked into the low move in price, but we were not told about rate increases of 10% every 9 months. I am in the process of looking to move my stuff out of this unit. I am writing this to warn other renters of the extremely fast and high rate hikes that come without warning. So if you are looking for long term storage stay far far away from extra space storage. Where has the value of customer loyalty gone?

So months ago I and my family went to a storage unit to keep things safe as we moved from our home. We had a lot of good things. After a week of our unit being broken into and robbed, we show up to the employees not knowing it happened. **, inside job. It really was ** employees with very little in their lives need to ** over normal people to feel good about their hapless lives and dead jobs. Shame on you ** for stealing our things and to anyone, I mean anyone who wants to store their things keep in mind the people that work there will scope out what you bring and steal it when you least expect it. ** the storage unit on Wilmington and I hope they all get ** cancer those bunch of lying **.

10% rate hikes every 9 months. If they would have told me this going in I would NOT have used this outfit. I'm going to check into other rental units that keep their prices for 2-3 years.

In less than a year I have already seen 3 rate increases totaling just over 20%. Their response is an increase in real estate prices. Wow, I wish my property value increased at this rate. Absolutely a bait and switch and not a very transparent business practice. I will be taking my business elsewhere.

Use Extra Space storage at your own risk! Our storage unit, along with others, was broken into well over a year ago, and we lost approximately $2000. Despite having insurance through Extra Space storage for the storage unit, filling a police report, calling the local office, the national operations center, and even requesting assistance through the Extra Space storage Facebook page, all requests for assistance in resolving this matter have been ignored!!!! Over a year after the crime, and we still have not received any insurance money! If I could give negative 5 stars as a rating, I would!

I've worked for ESS for several years and can validate the a rate increase as early as 5 months in, not 3. Please tell the truth, people! No increase ever happens prior to the 5th month. A 2nd increase typically occurs 9-12 months later and increases continue every 9-12 months thereafter. The company has no cap on the amount a customer is charged so the increases will happen as planned on this time table. Rate increases are high! I think customers would be more understanding if the frequent increases were justifiable; however, I've seen customers get a $12 monthly increase, even a $26 monthly increase in one shot.

Within 1 month ESS charged me $9.99 for their insurance. I fought that and provided insurance info showing I had coverage. After my agent sent them details, they relented. They tried to "fear me" that if anything happened I wouldn't need to pay a deductible if I had damage to my unit. I still declined. Two months later, a rate change notice of +$15.00 monthly, via a small USPS small folded card. I called the manager at my unit. They apologize for the increase as I explained I had been a auto pay customer for only 3 months. She offered a -$3.00 monthly discount. I was insulted, told her "NO" and have begun moving out. *WARNING* THIS IS A "BAIT AND SWITCH"! Reading others posts, I can see many are "hit" with rate increases often. I'm leaving. I have shared my experience with everyone I can and warn them not use ESS!

Within 3 months of moving in, they jacked my rates $20. A few months later another $10. Now another $8. I'm paying almost 50% more than when I moved in last year. Don't get sucked in and have to move like I am. Don't do auto pay either. This makes it easier to jack your rate if you have to use them and have nowhere else to go. This is their nationwide corporate policy. Crooks!

Rate increase at Poplar Hill Rd. Facility in Chesapeake, VA. A short 3 months after moving our son’s belongings into Extra Space Storage, the rent was increased by appr. 15%. We were notified that the monthly charge would now be $100.99, up from the $88.00 we were quoted at the time the unit was leased. Seems like a "bait and switch" to me! We could, of course, transfer to another facility, but that would entail a lot of work as well as additional expense :-( If you plan on renting with this company, get a YEARLY rental agreement price in writing!!!!

I have come across the worst feeling I have had with regard to the distrust, dissatisfaction, and just out thievery for the sole purpose of satisfying one's alter egos within the management at Extra Space Storage. My history with them was over the course of 5 years. Not only did they sell everything for pennies, but they now hired a law firm to collect the difference. My items lost was worth 20k in value at the minimum, not to mention the rents over this period, which is in excess of 15k.

I have been with Extra Space Storage for quite a while, and anxious to leave that place. The Pleasanton Manager **, has a "fast mouth", faster than her brains, disregarding Customer's sensitivity, very rude. Prior to the incident, I had mentioned to ** that I would like to move into a smaller storage room. Yesterday, May 2, I saw her close to my storage and requested her presence (for few seconds!) to take a look at the current storage I am occupying, and to tell me which one is available so I would be able to relocate to the new one, less expensive. She was "quick" with her mouth, telling me that she was busy, and mentioned that "SHE WOULD BE BACK!" I've waited for 15 minutes, and as I was exiting, she was joking around with a laborer.

After leasing a storage for 3 months and decided to take out my stuff out the storage, 4/24/2014, when I reach home unpacking all my supplies and important belongings I realized that some of my stuff were eaten up obviously by rats. While proceeding in the items, there comes two small rat (mice) jump out the box and run under my dresser. I was so angry with these people, but more angry with myself because my aunt have a similar problems before and I give them the benefit of the doubt and place my stuff in there anyway.

I rented a 10' x 30' unit. When I was loading the storage unit, there was not enough room which was odd... because the two things I was putting in the storage was 12 feet long... and 12 plus 12 is 24. So it's 4 feet short and was not 10 feet wide. It's little over 8 feet. Now the lease I have says 10' x 30'. When I told them about this, they reduced the price from $163.00 a month to $135.00 a month. And now in March, they raised my rent to $155.78 a month without notice. They just charged my credit card. When I called, they said nothing could be done...

This company hired people with no customer service skills. The agents at the facilities are not only rude but they yelled at their customers. I experienced that not only on myself but on other customer in a different occasion. Two different locations same treatment. The only ones that are helpful are the ones in Utah where the headquarter is located at. My unit got burglarized and the two girls were careless and on top of that rude all the way. No apology, no nothing just a "you got robbed. We don't do refunds. Any other problem you have we can't help you either." You have to talk to the insurance yourself because they don't do that either. They also mention that the place was burglarized like 20 times before in those 3 past weeks. Like it is something normal to happen.

Extra Space bought the company I had rented from for 10 years. I was closing out a unit and moving my belongings to a smaller unit. I signed the contract because I was told they would call headquarters and get me the new unit rental rate. Only after I signed the contract was I called and told that I was "grandfathered" me into the higher rate I was paying after years of rate hikes and that the contract was binding (payment couldn't be reversed even if I canceled). After I threatened to call a lawyer and file a BBB and state AG complaint, they said they would let me have a high rate if I decided in 24 hours. I found a lower rate online for the same size unit and rented it.

Continuing nuisance rent increases and exorbitant late fees despite the fact I have rented a unit here for 11 years. If this is how they treat loyal customers they no longer need my business. After checking with other rental companies in the area the going rate for my 10' x 15' Unit is about $195.00. Extra space is charging $244.00 and cannot explain why. In addition their facility offers less hours of access and security.

In Sept 2013, I rented a storage space with Extra Space in Santa Clara. I was given a quote online using their chat line with a service sales member. However, when I arrived the space was $10 MORE for insurance which I was not made aware of. Also, they refused to honor their 'Free one month' rental, they said it was because I went online to reserve the space. Now, only after 4 months they raised the rent. This usually does not happen until after one year. Looking at other reviews on this website, I see other very similar complaints. So, what it tells me is that their advertisements are just a gimmick to get you in and once you are there, they change it and once you are in, they will increase the rates. I would not use them again and will be moving out shortly. TOO much for too little.

Extra Space Storage billed for an additional month & refused to issue a refund.

Here's my experience with Extra Space Storage: I called and was given a quote. Only when I showed up late in the afternoon I was told that it would be 10.00$ more, that they must have forgotten to tell me about the mandatory insurance in their rush to get my credit card information for the deposit. I've used a few storage centers over the years and not one of them have ever required you show proof of homeowner or renters insurance or lacking it you have to buy their insurance. What a rip off! Because I had to rush to return the U-Haul truck to avoid being charged for another day I had to pay it against my better judgment.

I want to say that the local company we rented from was friendly. My purpose is simply to save others the hassle we went through. I was told a guaranteed price over the phone in the main system (not the local). Local went with that over the phone, but then after we signed papers, there was an issue that they wanted to increase our price. It was a bit of a pain getting it worked out, but someone else in the company did. However, in the past several months, they have increased our rent three times. A man in the main company had assured me on the phone that we wouldn't find any place cheaper. That was probably initially true, but it turned out we had to move out, which saved us money and at a nicer, newer place where they guaranteed our rate would not increase. When I called the other storage place and asked about their policies of raising rent due to our concern at our current place - he immediately guessed that it was Extra Space Storage - so obviously this is an issue.

I received another rent increase, the 3rd one in 2 years, so I requested to have a district manager call me about this issue. No one got back to me in 40 days. I called corporate office & was told I would be contacted within 48 hours. After 6 calls every 3 days, I was finally contacted. If they had contacted me in a timely manner I would have moved out instantly. Two storage facility are within 1/4 miles of the Santee Extra-space storage on Mission Gorge rd. Both are $22.00 cheaper per month plus one offers a month free and sends a truck with workers to move your stuff for free. I asked to speak to Randy **, supervisor, & was told that this was not allowed to happen. It's not just about the money/costs but their arrogance. If you are even thinking about renting from them, RUN RUN RUN to another place.

I moved in 10/2012 with 3 units. A few months later, I received a notice that price of the units were increasing. I went down to 2 units and within 5 or 6 months, the fees went up yet again - started at 152.00, then to 165.15 and now 184.25. This is unbelievable. The owners are really getting away with ripping people off. There should be a cap on what they can charge, when they can charge it, and increases should not be allowed. SMH. They sucker you in with promotional rates as they did me, but within 5 to 6 months, there was an increase. This really should be against the law. I would only suggest that you use storage for short term usage. I was told that you can pay a lump sum in the beginning to lock in your rate, but this was never offered to me. I am really disappointed, but I need the use of the storage for now, but I would not recommend Extra Space Storage to anyone. It appears that the longer you use it, the more they increase the price, and it's not within a year or two, they increase you payments within months. Please be very careful when you are using this facility.

My boyfriend and I decided to rent a storage from Extra Space Storage because we went overseas. Before we left, we had asked about a way to pay internationally and they said we COULD PAY ONLINE THROUGH THEIR WEBSITE. GOOD! We went overseas and we paid for the first few months. At the end of October 2013, the website was down and I had no access to my storage. My boyfriend and I tried to call and email them so many times in 2 months but we never got any response. December 5, 2013, we got an email saying we needed to pay extra fees (which was A LOT) or they would put our stuffs on AUCTION (REALLY?). We called them again and now they picked up (now you picking up after 2 months???).

The monthly fee increases are outrageous. No advance notice. In less than one year, there has been three rate increases. There is no option for insurance coverage. It is mandatory with this company. When payment is a few days late, Extra Space will harass contact person for payment via mail. There is another incident when I lacked five cents in making a cash payment and the clerk would not take my whole payment which was $310. I had to make two auto trips to complete this payment. The clerks are rude. I made a complaint to the customer service department and the response was "who cares".

Previously, I've complained about Extra Space Storage charging me for a storage unit that I ended my tenancy from, but they helped me resolved my issue. I no longer have a problem with them. Yesterday, I made a mistake and clicked on the link that indicated that the complaint was not mine, so now I cannot click on the "issue resolved" tab. I apologize for that. Anyway, they did listen to my complaint and helped me by resolving my problems with them. I do not want my previous negative review to be the final review from me. It would not be fair when they eventually helped me solve my problems with them. Communication is crucial. Once again, I'm no longer dissatisfied with Extra Space. Anyway, I thank Extra Space for listening to me and helping me. Thank you!

This company is a fraud. Without any notification they sold All my personal possession. 2 month behind on my rent, since I was out of town. Value of my property $550,000.00- $700,000.00. Also, all my medical records, legal documents, passport, SS, thousands of pictures - some things, that not only priceless, but can't be replace, and essential to my health and life. Some young Mexican kid, greedy, despicable, ugly by nature and evil, still has my personal property. I will be retaining an attorney. I was renting their largest Unit since June 2012, they kept on increasing rent. When I had argument with their Store front manger, he refused to provide me their legal Department or corporate info last year.

Ripoff corporate policy here. Will do anything to screw you for more money even if you have a contract in place. DO NOT TRUST OR DO BUSINESS WITH THEM!!! There are other companies who do not jack up your rates in the middle of a contract. Horrible business practices and policy.

Upon deciding to store my belongings with extra space storage, I paid in full via the internet with a promotional code that was accepted. I traveled over an hour with my belongings to said storage facility and was told I needed a printed copy of the promotional code that had already been accepted at the corporate level. I then asked the manager to use the WiFi connection so I may produce said coupon. He declined stating it is against company policy to facilitate a customer’s use of a promotional code. In addition, I gave him a flash drive with the promo code and he said his computers don't have USB 2.0 slots. He said just fax the information to the office and everything will be good.

Since I stored my belongings in the Culver City ESS, they have raised my rates approximately every 2 months. So I now pay $230+ a month for my 10x10 unit. In addition, I just received this notice via email. This should be criminal: "We are making some changes to your lease for storage unit #** at our facility located at 5855 W Centinela Ave, Los Angeles, CA, 90045 and want to make sure you were informed.

In today's business world, you would think that a company would try their best to keep their loyal, good paying customers. Well, that is not the case with Extra Space Storage. Regardless of how long you have been with them or if you pay your rent on time, they will periodically raise your rent. Just like that, with no warnings at all. One month you are paying $122 and the next month's bill is for $142.50. When you call for an explanation, all you get is "It's policy". Beware of the scam!

Sadly, Extra Space Self Storage acquired a storage facility by the name of NJ Self Storage on Route 22 in Union, NJ. I used to rent the second largest unit at NJ Self Storage for 4 years and removed my property from the unit back in July 2012. I lost the key to the unit, which they provided for me and informed the previous company. After constant communications with one of the reps, he assured me that they could help me by cutting the lock. I had been making numerous complaints about over $2,500.00 worth of expensive clothes, brooms and mops being destroyed by rat urine and gnawing. The rep and I had come to an agreement over the phone that they would assist me by taking care of the problem.

Lease forgery fraud - Funds payable to account was never applied to the account, resulting in a wrongful sale. Fraudulent signature was made from within business employees under a new computer system, and never notified any itemized billing to the two units that only one was sold to a person of interest of the property manager; causing more problems that go far into criminal charges as well to conspiracy of 4 individuals and a gross income from $500,000 to a million annually (split between the individual persons involved).

I wish I had read the reviews sooner. This is possibly the worst storage unit to ever exist. I had bought a unit in November and every couple of weeks, I would check back on it. Unfortunately, I needed to keep some valuable things there like my guns because I was in the process of moving. After having to go to the unit to get one of my guns to sell, I believe one of the homeless (more on this later) or someone working within the facility had seen me. Almost 2 weeks later in the beginning of December, I came back and there were two huge holes on the inside of my storage unit that had been boarded up. Apparently, these people do not lock up the unused units and the walls are made out of dry wall. Someone had come in and broke through my wall and taken over $5,000 worth of guns, my fishing poles, and countless tools.

The reasons for storing all my belongings prior to marriage and some accumulated during my marriage is for losing a home after the death of our child due to the financial loss of income. Times were hard so we had to live with family until we could build ourselves back up. In the meantime, we faced more obstacles during the time our things were being stored. We first got behind on the payments of the two units rented by my husband and I, yet there was help to help us get the units we had out of that auction. Then the nightmare came as the management kept us locked out.

This company has no business ethics, etiquette, concepts of truthful facts or regard for its customers. This place is saturated by mice. They permeated my unit, resulting in thousands in dollars in loss along with grief, inane amounts of time, insane exchanges with employees and having a live litter in the box containing dishes. What is left smells like a zoo. I am stressed and exhausted and my 13-year old daughter is devastated. I could not have imagined this in my worst nightmare. It is my personal Katrina. And guess what? No one cares. I have lost over half of my things due to rodent destruction and the current regional manager, Michelle ** (there have been a few), claims she can do no more after buying me some containers and bags and paying for movers from one of their units to another.

I received a letter on 5/17/11 from attorneys Rosenthal, Morgan and Thomas Inc., regarding a collection fee reported by Extra Space Storage. I moved my belongings out of storage unit # ** on 3/26/11. It snowed that day and I was unable to move everything. I left a dresser, microwave and a few other smaller things. The letter states that I owe $280.00. I called Extra Space Storage and spoke with Amy, the manager. I asked what the concerning collection fee was and I was told the fee was for the removal of items I left in the unit. I was told to read the lease I signed when I rented the unit. The lease states that any items left in the unit with no lock is considered abandoned after 30 days and the owner can dispose of it in any manner it sees fit. It also states that I agree to pay reasonable attorney fees incurred with collection of rent.

USA Storage became Extra space storage. I am a US Veteran and good customer for 7 years until new management took over. A live band was allowed to use electricity and I couldn’t. There was no new contract with this management and they don't have a signed agreement. I was never told I could have electricity installed for extra monthly payments. I was told to vacate the facility and had 14 days to do so by August 7th I was out by August 1st.

I am in the now, since what just happened on April 29th, 2010, I have yet to give up. My complaint will be strong enough to make disadvantages for Storage Facilities that have weak ethics as a business and have hidden agendas that affect the consumer personally. I can only tell you what happened to me. I am responsible for my part in this matter. However, the solution put another twist on my view, the problem is already set up from the get go. I met the requirements to avoid the storage auction. Also, I called letting them know I am within 10 miles away, not sure traffic would hold me up to be on time. The arrangement can be to my favor till the next day, with the knowledge, the auction must go on and if it sells, the buyer is second to receive the sale if the owner forfeits the grace period given. Not with me, my friend who was paying the amount due was not accepted, the auction started. Not knowing what to do, he registered with the chance to bid on it himself.

In November of 2007, specifically Nov. 9, 2007 I leased a storage space, number 499. At that time there was a special, which was great. I paid thru January 2008, but was not given a contract until April of 2008, at which time I signed and dated with April dates. My understanding upon reading the paperwork at that time was that a NEW lease/contract was being prepared and so I signed and returned the paperwork.

i RENTED A STORAGE UNIT FROM THIS COMPANY AND THEY AUCTIONED OFF MY BELONGINGS WITHOUT NOTICE AND AFTER I PAIDED AFTER I FINALLY GOT THE CERTIFIED PIECE OF MAIL I FOUND OUT THEY MAILED 4 DAYS BEFORE THE AUCTION WHEN BY LAW THEY WERE SUPPOSE TO MAIL IT 14 DAYS BEFORE AND SHOULDN'T HAVE SOLD ANYTHING TILL 28 DAYS LATER NOW THEY KEEP JERKING ME AROUND WONT GET MY STUFF BACK ADN IS BLAMING THE POST OFFICE AFTER THEY TAMPERED WITH MAIL THING IN THE FIRST PLACE

In addition to raising the storage rent without proper notification, and charging late fees when late fees aren't due, I've had a recent scare with Extra Storage Space. I had no problem with Storage USA in Pomona, California - I had until the 11th of the month before I was assessed a late fee. Extra Storage Space took over. I did not know about the take over until I received notice that rent was late for my unit. They assessed late fees and returned my payments. I asked for a copy of my original contract and disputed the validity of the late fees I was paying. I asked the local office where my items are stored, as well as wrote a letter to their corporate office in Utah - after 3 letters - they continue to ignore me.

I have been renting a storage space since Oct 2004 from said company.The unit number is 327. Last year the company increased the rent from $109 to $119. Last April 14, 2007 I got a notice that the rent is going up to $204 per month effective immediately. I beleive that this is unfair, given a very short and not giving me a change to look for another storage place. Also, the increase of almost 50% is very drastic. It is kind of a rip-off. Is there any guideline that a company of this kind has to follow? Can you please investigate this matter. Your kind attention will be greatly appreciated.