Extra Space Storage Reviews

We paid $299 for four months in 2020 only to have rent raised to $350 (including insurance) We experience water damage due to air conditioner malfunction on an inside/heat/air controlled 10x15 unit. We had to file a claim and I was told that my belongings had depreciated and their insurance company only paid out 1/2 the worth of our belongings. I had researched online the cost of these items and they had appreciated in value. Customer service is hard to deal with; no really cares and we had no choice but to stay through July 2021 when we moved our belongings. An awful experience and they randomly raise the rates. I thought were were locked in at $299 but not the case.

As others have stated before, they randomly increased the rent! I went from paying 82 dollars a month to now 108. I will be moving my stuff and canceling with Extra Space. This is ridiculous. There is no reason to do something like this and then ONLY give a 30 day notice and THEN expect customers to be okay with it.

Rented a unit June 2021 at the price of 218.00 dollars per month, at the beginning of October they my rent 53.00 dollars. I guess the 218.00 dollars deal was just to get me to sign the lease. Agent told me that they had nothing to do with pricing, that I needed to contact corporate management to see if they would revert my payment back to the original plan, after ten minutes of searching for the corporate phone number, the Agent said that she would contact corporate Management and explain my situation and the possibilities were 50/50. As usual she LIED.

I went into the 1301 S. Cicero location and I had a great customer service experience with a young lady who no longer works there. I had a online price for $158 a month. I went back in a month later and got another unit. Two weeks later I needed two more units. I have a total of four units. Today my card was charged an $80 rent increase for just one of my units. I did not receive a phone call or a letter that they say they mailed out. This company at this location is definitely scamming people. I would not recommend this location at all. I am not the only customer this has happened to at this location from the young lady who is running it. I will be moving out of all 4 units to another company.

Same here in Sacramento, CA Franklin blvd facility. Out of nowhere went from $72 to $88 few months back then this month from $88 to $162 and this place has coach roaches and mice crap all in my unit. Get harassed by management when I am consolidating my storage. It's not right to do this to us the customers knowing times are hard!

I've been renting a storage space with this company for a little over a year. I've never been late or ever missed a payment. Without notice of a rate increase, my rental space went up 60 percent. Yes that's right, a $79 per month increase. It's not the amount that upsets me, it's the unprofessional way it was done. The facility is clean and well maintained. No issues except the sly way they choose to do business.

I've been renting a unit from Extra Space Storage in Murray which was said to be never broken into any of the units there for as long as they've been open. Looks like I'm the first one or the first one I know of. What I've learned from this experience is cameras don't stop thieves... and if you don't ever really look at the footage you never going to catch the bad guy. Anyway my unit was broken into three weekends ago and they still haven't started looking at the footage. So be warned the cameras don't set alarms off, they don't call the cops and they don't stop the people that are breaking into your unit and stealing all of your stuff.. All they do is just film. Then it sits on a hard drive for hundreds of hours before anyone even looks at it. Whatever it is they're filming the locks weren't cut so the thieves must have climbed over the open top!

Please please please do not I repeat do not rent a storage space here!!!! They make you do a review in front of them when they 1st rent to you and give you this wonderful deal so you leave a good response but what they don't tell you is every 2 or 3 months they raise the rent on you and it never ever stops. It constantly goes up no matter how many phone calls you make or plead with them. It just goes up and up and up and up and they have your stuff there so they know how hard it is to move it. Please I beg you to save you from the trouble. Do not ever rent here!!!! This price gouging place needs to go bankrupt. It's not right how they do us!!!! If I could do a 1/4 of a star I would!!!!

I had use this company in both CA & MO without any problems. This time the price wasn’t just increased, but 2x & notification was postcard. 1 person says you can get prorate the other says no 1 day later.

Thieves!! DO NOT RENT HERE! Brought me in with an internet rate, then just like that I get a letter in the mail that they are going to double my price. Yes double. Was paying $90/month and now they want to jack it to $170/month. Very unethical and an all around garbage move. Pure filth!

5 years ago I rented a climate controlled interior storage unit, 7'x10', to store quality furniture and rugs. I paid extra for the climate control in order to protect my belongings. Over the 5 years the rates were continuously increased. Several weeks ago we went into the unit for the first time in several years and discovered all 10 pieces of Henkel Harris furniture and the 3 Karastan rugs were covered in mildew. I notified the onsite manager and was asked to provide photos of the damage, which was done. I then heard from the local regional manager who asked me "what will it take to make you happy". I told him I needed to get all the pieces cleaned and would get quotes from a furniture refinisher and a rug cleaner. I provided the written estimates to him which totaled over $2600. He already had the photos from the onsite manager.

I love this place, always keeps me guessing on how much I’m going to pay the next month. First few months $85.50....next few months $115.36…and now we are at about $161.92. Super exciting! I’ve never felt such anticipation and thrill when paying bills.

Extra Space Storage has an infestation of mice. My furniture was ruined and everything in the storage unit smelled like urine and feces. If you happen to use them make sure to get the full insurance that covers rodents. The company will not take responsibility for any damage to your personal belongings. I highly recommend that you use another storage facility.

With one month's notice, my storage unit, which I rented to move my mother's belongings in when she passed, has increased 50%. It has been less than a year since my last increase. This is what I call price gouging. I have had this unit since September 2019 and my monthly payment has gone from $84.62 to $152.71 in less than two years. The new pricing is effective with my August payment. That is almost a 100% increase in less than two years. Something needs to be done to this company with their gouging people.

Went online to pay my bill and seen it was $42 more. I called and they said yes it is. Why wasn't I notified? They email me, they text me and even call me with reminders but with this they said, "We sent a post card," and since it wasn't returned that is my new rate. We never have mail. We do everything online. It was a sneaky way of getting over on the customer. Said the increase is due to the market so I looked. Not even close. So I showed that to them and they said that's with specials. No. I called. My outside 5x10 unit they say is 145 everywhere else under 100. Very bad business practices is what is happening here.

They are unscrupulous - offering a low fee as an internet special, then boosting the price by 50% after you move in ... as little as 90 days later. This must be illegal, or I hope it is ... I plan to sue.

I was forced to move from one Extra Space address to another because the company was renovating their property. Now only a few months in (about 3), I have received a rate increase notice of almost 50%, despite their verbal promise to the contrary when I moved. There have certainly been no improvements to justify this increase, since it is a brand new facility. Bait & Switch for sure. I certify that this is a fair and honest report.

June 18th 2021 was a very hot day and I was very tired. I'm over 60. I forgot I had authorized Extra Space Storage to automatic deduct from my checking. I even forgot how much I owed. I went in store to pay and manager told me it was more than double than the cash I had in hand. Went back to the bank and got more cash. Still short by $38. We ran my debit card for that and I handed over $450 cash. THEN MANAGER TELLS ME I HAD ALREADY PAID AUTOMATIC-DEDUCT. I asked him to give me back the cash and cancel the $38 debit because I hadn't sufficient funds to double-pay them.

It’s been my experience with this company they continues to raise your rates. They offer no communication skills. I’ve had the storage almost a year and a half now due to an illness in the pandemic so I’m unable to move the stuff to another location. My advice to you whoever is reading this do not rent from these people. Run to another location other than these people but always be a good consumer. If we group together we can stop predatory businesses as well.

Looking for a Climate Controlled 10x10 close to Franklin. This location had an online price of $75/mo with a free reserve policy. Been at another Storage facility 15 miles out for 8 years and wanted to move closer into my zip. Great rate, but it was a Bait 'n Switch. Called within ten minutes and told that the unit reserved was not "Climate Controlled" but they had one available for a higher price. I moved ON. Can't judge all the locations by this particular location, but this is standard practice for managers who don't care about ethics, much less their customers. Reserved with Cube Smart for $80/mo.

I started renting space at about $135.00 per month and They’ve increase my rate so often I’m paying over $310.00 per month now. The space floods often and I walk through 8 inches of standing water to get to my rv door. My neighbors toy hauler was broken in to as well.

Extra Space Storage will lure you in with below-market rates, then raise them on you every few months until you are paying more than you would have had you gone elsewhere. Truly unethical company and completely unfriendly customer service. Go anywhere else.

As many other people already stated: They increase the rent rate frequently. My rent went up 40% in 1 year. A very sneaky way to get more money because they know people don't like to move their stuff. I wonder if there is a legal way to stop that.

Myself and my other half enjoy the site with the manager Helena. We have a couple of units and the site is clean and safe. Helena is great and helps us out whenever we have a question. Thank you for being here for us and everyone.

I believe Extra Space Storage on McLeod in Albuquerque has sold my unit against my will to pay them in not but six days from the day it was auctioned off. After begging and pleading with Elena she had the audacity to say to my face, "Oh you have ten seconds," then, "Ohhh it's too late. It's been sold and we got just a little over what you owed...." then told me I would be getting a small little check in the mail.

I rented a unit at the Extra Space Storage in Warminster, Pennsylvania to store clutter from where I live. To start off with, reserving the unit was extremely easy and painless. It can be done 100% online, including signing the lease, and all you have to do is go to the facility to put a lock (that they provide you with inside your unit waiting for you after reserving) on the unit after reserving. Gate access is from 6am-10pm, which won’t be an issue for most people, although I wish it was 24 hours, since if you’re paying $58 a month to store stuff, there should never be a time when you can’t access your stuff. For that I deduct 1 star, although I won’t deduct more than that because overall I like Extra Space.

Stay away! Our brand new boat was stolen from Extra Space Storage, we had it there for less than 3 months. We were assured that the boat would be safe with cameras everywhere and a gate which has to be accessed by an individual code. No one reported a break in to the police and to the customers. Weeks after our boat was stolen we went to get it out and it was gone! We called the police and The management told the police the gate was broken but they never reported it! The management also said the cameras were not working!!!!

**Beware. Do not store your property with this company.** They popped my locks while waiting for congress to fund unemployment. I live in NY. They targeted one of the three rooms looted and auctioned my brand new items, a room full of personal property. The manager did this after I told her about my unemployment. My things were sold in the pandemic for less than a thousand dollars because they didn't have any money. They allowed the manager to change my rate without notification which is stated on website under rates.

I have a 5x5 storage until that is advertised as $41 dollars on their website, yet in the 5 months I’ve had storage there, they’ve up the price and now I pay $78.50 a month. Price gouging at its finest.

Do not store your RV here. Our new fifth wheel was broken into within the first week of storing it with them. Before we even got to use it the exterior doors were damaged and personal items / electronic inside were taken. Extra Space takes no responsibility for security or theft.

** from 27 Liberty Street in Quincy was dismissive and made me feel like I was wasting his time when I called to tell him that my storage unit was broken into and items stolen. I have been a customer for almost 5 years. This does not make me feel safe or appreciated. Date of incident: 12/28/20, 3:40pm.

I been using this Extra Space Storage over 3 yrs in different facility. I had issues but they fixed it as their DM was good. Knows customer service. Other hand I rented Chantilly Lee hwy VA storage in August this year 2020. Moving is worst thing to do in life when no help being alone looking for storage and movers and packing unpacking. It is obvious that we all try to find best price with good customer service. But reality is those sound like best price with clean facility, they try to get in somehow to and later scam you increasing rate every 6 months which they never disclose in person and expect you to read 50 thousand pages when no one has time to do so.

Brittany is everything a professional individual should be plus some. She has assured me through her actions that she will continue to carry out the service I was accustomed to with a previous sales associate. Customer service has become a lost cause in the way of genuine interest, follow-up, correcting mistakes and maintaining productive communication. In my experience Brittany has been all of the above, AND with committed enthusiasm! She is sincere and keeps her word!

I just had a really terrible customer service experience that location Powder Spring, GA. The store manager is rude and inexperienced with handling professional conversation with customer. Trying to offer me a overprice move out quote when I questioned her about the price she offered she couldn’t justify the amount. I also requested for prorated amount weeks before but never received a call back from the store manager. She stated she called me a day before the next month's rent was going to be added to the account. But I did not receive any voicemail or message from her. Cindy’s very poor customer service skill.

I started out and was a mom and pop shop that was acquired. I started at one rate and in six months time the rates have went up twice. How greedy is that and in the Covid-19 pandemic we're in. Then you've to call and speak and leave a message for different people with no empowerment. Most whom are under the corporate control and scared of losing a job. I believe an investigation with Attorney General for storage units across the USA is well over due! #use-your-dollar-power-and-boycott!

6 months in and Just found out today that my rent was increased by $60 after 4 months. Such a sneaky way to increase my monthly payment. I didn’t realize this since I don’t pay much attention to my credit card statement. I will be looking for a space at a different company. This company is a ripoff.

This review website it nice because it tries to validate its reviews and reviewers. As someone who does research in higher education methods in STEM fields, I know the other way to validate a review or survey is internal consistency. If you have ever taken a survey and it seemed like it asked you the same question in a few different ways, this is done on purpose. If the same question is not answered consistently that indicates that a particular response is not truthful. In this current mad rush of “Fake News” claims such validation is more important than ever.

First of all how dumb is it that you can only access your locker during certain times? You have a code for the gate and you have a key for your locker. There’s ZERO reason for it to not be 24 hours access. They have cameras everywhere. Second, they will start jacking up your rent at random times to encourage you to move out. They get bigger bonuses on turn over, not customer retention.

I stopped by the Sunnyvale Extra Space Self Storage yard yesterday and was able to find a space for a vehicle. I was impressed by the high degree of service provided to me and other customers I saw. Service was thorough and efficient without any attempt to sell me items I didn't want. I wish more businesses were run like yours, thanks.

It is an unfortunate situation that I paid Extra Space Storage in Memphis Tennessee over $4000 in storage fees to have my entire home furnishings damaged/destroyed from Property Neglect. I trusted and paid for Extra Space Storage to provide adequate care in which they failed to do. (1.) They did not replace the bottom of storage doors or add new or additional weather stripping when they knew it was needed. (2.) Changing the Chemical base for Rodents which was of less value and poor quality. (cheaper and did not do the job).

My rate has almost doubled in the years I've been there. They go up every 6 months. It's abusive. I'm a good customer and pay via automatic payment, but I'm also on a fixed income, and my income certainly has not increased comparably. Their value has become a liability.

I rented a 10 X 22 for 3 years, paid 237.00 a month. A large majority of my things have been ruined due to their negligence. The unit had a leak that they tried to repair 3 times. When I finally had enough and hired movers they decided to fix the roof, 2 weeks before my move out date. Needless to say, the roofers were there on the day my movers were there. Besides rushing the moving company the debris from the roof blew into a movers eye, I had to pay an extra 50.00 hazard pay, not to mention that the roofers were not adhering to COVID-19 guidelines.

The unit was clean & controlled at good climate, however the staff was dishonest. I noticed the increase in the contract but was told the rate would not go up though it did on multiple occasions. The unit was NOT accessible in an emergency. The toilet was not accessible during business hours. This was at the Miami Gardens Florida location 5903 NW 183rd Street.

I had been a customer for over 2 years. When I traded out a wardrobe and put the old one by the dumpster (this is something they told me I could do if I needed to dispose of something) they charged me a $50 fee and refused to refund the fee. I told them that I would be moving out since they didn't care enough to keep me as a customer and the only thing they said was when will you be moving out. Then the topping was when I moved out in March mid-month they refused to refund the prorated amount. I would never use them again.

Extra Space Storage 8777 W Warm Springs Las Vegas, NV. Worst experience of my life. My beautiful brand new 14 ft trailer was stolen out of Extra Space Storage today along with multiple other units that were busted into and the whole front end of a van next to me smashed into pieces. I haven't even been there a month yet.

Regina T. And Cindy (store managers) are personable and positive people to work with. They keep a clean, safe, and well maintained location. I enjoyed being able to store my things there and the fee was reasonable. If I ever needed a unit I would definitely return to this location. Betty

After almost nine years with this company -- and ALWAYS paying my rent for a storage unity on time -- it just raised my rent from $114 per month to $180. That's INCREASE -- $66 -- IS more than half of what I'm paying now! There was absolutely no warning; all I got was a computerized notice telling me of the increase and telling me to vacate my unit by April 4 if I didn't like the rent increase! This is no way to treat a GOOD longtime customer. This massive increase is way out of proportion, considering previous increases in my monthly rent has been in the $10-15 range. This is just plain GREED and EXPLOITATION. What happened to valuing good customers? PLEASE HELP STOP THIS HARDHEARTED COMPANY!!

Amber is the exactly what a manager should be. She is very professional, kind outgoing, easy to talk to, friendly and so very helpful. The world needs a few more Ambers in management positions. She really is a pleasure to talk to even if it isn’t about storage needs. Even my dog Kyra loves to see her when we visit there.

Lisa and Julie are both extremely competent and friendly. They will work to make sure everything is perfect for you and your storage unit. The premises are clean, safe and well kept. I have a background in law enforcement (26 years) and believe they have done just about everything to insure good security measures. If you need a storage unit in Rio Rancho NM, don't waste time shopping around. It doesn't get any better than this place. Excellent and you won't be disappointed. John **.

My mistake using this storage company, they take advantage of your necessity at the time and make you signs an stupid agreement and on that agreement they fool you increasing the rent any time they want, please be wise don't uses that company and you will save a lot of money, my mistake cost me at least $15k to $17k for storing my trash. I was a fool.

My rent has been raised twice, and now a 10x10 is costing 265.00. I'm disabled, and it's difficult for me to move. This space is also not a temperature controlled room. Their services are horrible and they also lied to me like the other gentleman. it wasn't until I called that their representative got back to me, and say they increase the rent every nine months. Nice. -- Good way to keep returning customers. I am looking at moving ASAP.

In the beginning, it's all nice and perfect then as the months go by, the bill gets higher and higher. They don't tell you that. You'll find out the hard way. Do yourself a favor and stop helping these 'business' communities get rich. Save money and build your own storage. Trust me, it will be worth it to build your own!!!

My rate was increased from 196.00 to 246.00 for a 10x20 climate controlled unit in Georgia. I think that this is an excessive rate increase and I asked if it was possible to negotiate the price since I've been a customer almost 20 years. I was informed that the District Manager stated that this is the going rate for this size storage unit. I was told that because I pay annually with the 13th month free that I've missed the 6 month fee increases. This is a rip off to increase the rates every 6 months. I'm definitely going to be searching for another storage company.

I live in Campbell CA and recently had to sell my home. I had my things stored in Los Gatos, CA for 2 years with NO RENTAL INCREASES, but wanted to save some money on storage. I own a town home in Folsom, CA and the pricing for storage was a good savings, so I hired movers to pack up my things, rented a Uhaul and then paid another set of movers to unpack the the truck and fill the storage locker in Folsom. This was not a cheap move for me. I moved my things into Extra Space Storage in Folsom in Dec of 2018. I have been there for a year and one month and I have already received 2 large rent increases! I am not paying only $15 less than I paid in Los Gatos, which is some of the most expensive property in the country! Much less than Folsom!! So what gives? I see now rational for 2 large rental increase except to line the pockets of the owner. It's immoral and disgusting.

STAY AWAY FROM HERE!! Everything my daughter and her husband owns was stolen from the storage unit on Ann Rd in Las Vegas and nobody has done a thing about it. Their furniture, personal items, wedding gifts ALL GONE!! We filed a police report, cops don’t care, the manager has no answers as to how the people got in after hours. Sounds like someone is covering up what really happened. I hope other people see this so they know to never store their things here. My next complaint is to the Better Business Bureau and every other site I can find.

Do not rent an unit from extra space on Ashley River Rd. We had a unit there for a very short time and just opened it to find huge rats and maggots. Everything was ruined, the employees admitted they’re aware of this issue and it’s common there due the the construction next door. They don’t care and were not helpful at all especially the regional manager Shawn **. Very rude and not understanding. I understand you take a chance in unit with minor issues. This is a health department issue and they’re aware of it and choose to do nothing. If you renting there now ... get your stuff out now. If you need an unit go elsewhere!

Our ministry has been a regular customer at various Memphis Extra Space locations for the past 14 years. Extra Space sends postcards regarding unexpected large rate increases which are sporadic, not at regular intervals. If we don't call about the increase to have it adjusted, they will not give refunds. We recently learned that our credit card was charged an additional $180 for the past 3 months. I called and the increased rate was immediately dropped from a monthly $60 increase to a $10 increase, as has been the case over the years.

They increased my rent several times within one year. Moving out. The guy who sits in Clifton location broad street is a liar. He said that my rent is fixed and will not be changed. Customer service is horrible. I found much cheaper places. Do not deal with them.

This is the BEST place to do business, they truly care and value the customer experience! My mother is moving from SC so I recommended this storage facility since I live nearby. My mother is knee deep in the moving process and directly contacted the facility. Unfortunately, she became extremely confused about pricing and logistics during the process. During the entire process, the assistant manager, Tom **, was extremely patient, attentive, responsive and professional. He expeditiously and diligently worked to review, research and resolve the misunderstanding.

I received a 40% rate increase after just three months never having been late, with five days notice the weekend before Christmas. That along with rat droppings and chewed up personals is a Merry Christmas from Extra Space I guess?!

They sold my unit. 58 years all my life was in that storage. No regards. No laws for the tenants, because it's commercial property. The facility can do whatever they choose to do their default setting. When down they add moral insult to the economically injured. This accomplished little but line the pockets of the treasure hunters. The public has no recourse whatsoever. Approach storage units with fear & much caution.

I got a unit here a few years ago because I thought they offered good value. However, they lure you in with low rates, but then they keep raising them and raising them. My rates have almost doubled in two years. Not a good company.

Once you get your things in the unit, they will begin raising the rates every 6 months. The 1st rate increase was frustrating. But the 2nd rate increase was the last straw. I moved my things out immediately.

And sentimental family items, only to find an explosion of mildew over all furniture, oriental rug, and belongings. According to the CDC "Mold growth is encouraged by warm and humid conditions." I went to Extra Space Storage because they tout "climate controlled" storage. Obviously the unit was not maintained as promised and I was informed by the manager that there will be no investigation as to how this happened. What happened to good business practices? What has happened to my belongings is not my fault but that doesn't matter to the owners of this facility. I had my rent automatically paid through my credit card every month. I was a good customer.

Tonight I went online at Extra Space to pay for my monthly storage and was floored when I found out that my rent went up $64.02 and I had no idea. Point of the story, look for other storage companies because Extra Space is trying to monopolize the storage industry by buying everyone out and raising the rents as they please and when they please. I'll be out by the end of the month after being there over Five Years. ADIOS!!

I was very pleased to do business with this company, all my dealings with them were good. I had an unusual situation where I had to change my mind because of my circumstances and I thought they were very fair with me.

I was in the storage unit for over 4 years in the first two the rent was right and no issue. Two years in rent had increased and I was continually finding the floors cement deteriorating leaving a residue all over my belongings. I brought the issue up several times with no explanation. The 2nd to last day of my move out I was greeted by Sophia. She was very kind. I was able to explain the situation with the floor, but was no resolve of the ongoing residue. Be warned is corrosive to certain materials!!! So I moved out due to being sick of paying higher, and higher rents when this residue exist and constant chore to clean off belongings. Three days post move out I was sent this threatening message by Thomas and Extra Space associate. In addition I did not leave a single thing behind. So it was very upsetting and unprofessional. I replied back to Thomas and no surprise I was ignored and not offered an apology.

First of all...their spaces are at least about 1 foot x 1 foot smaller than the size they quote you as they have these huge metal brackets inside the units that hold the metal walls together and take up a lot of your storage space! Second of all, the people working on-site there have absolutely no customer skills and were horribly cruel to me when I showed up 4 minutes late for sign-in due to loading problems with the truck at my other storage unit! The man there, had black hair and possibly was Asian Indian (had the ind of accent) who was a complete monster! He said he couldn't sign in to their computer to do the necessary paperwork because he had already "signed off". So I asked him to call his manager. His response was nothing short of jaw dropping as his verbal response was, " I'm no longer on signed in and on the clock. So I don't have to do anything to help you!"

On 10/5/18, I rented a unit from New Hope, MN location. I reserved it online and went and met up with the employee to check it out. He showed me the unit, #2018. I agreed that it would be sufficient and went ahead with the rental. Being that I was unfamiliar with the locks used, I even had him show me how to use it. Throughout time, I was in and out of there quite frequently putting things in there. I remained in good standing, never late on payment and on 6/5/19, I ended up going away for 4 months. During that 4 months I remained in good standing with my account and paid it thru 10/8 so I could have a peace of mind that my things would be safe. I had so many valuable things in there as well as sentimental. When I got back I went to storage to put some the gas in it (9/20). When I went to put my things in my unit, my key wouldn't work. I thought maybe lock was jammed and being that it was a weekend there was no staff.

In Dire straits when I called to speak with someone who could, come close to fulfilling a miracle. I needed to save my Storage unit from being auctioned off. I had had some personal financial issues that interfered with me making payments on time. This time, it down to the last 3 days. TREE, assured come that everything was going to be alright by making sure that I knew about all the options that were available to me. Professional skills were top of the line and I am very grateful for her assistance and professionalism to help me resolve my issues.

I rented a space for a month and 5 day, I was told on for 2nd month I will get charge only for the days I used the space. Once space was vacant I requested my refund. I was told that I had to requested before the card was charged because they cannot do refunds. A Large company can’t do refunds, I was surprised. If had known that I would cancel 5 days before. Manager was useless. They just took my money, no shame.

Initially I moved into Chicago Ridge Storage facility. It was great. I loved the staff and the service. When Extra Space took over as the management company it was a nightmare. Now I am forced to move out. I would not rent from Extra Space. They lock you in. If you are in the storage facility already before the time ends they physically lock you in and you have to call 911 to get out. The manager's availability is limited and the corporate office direct you to the managers. I hate this facility. My experience with them has been terrible. I give them zero stars.

Most of the reviews for the facility at 750 E Sample Rd, Pompano Beach, FL, are FAKE. STAY AWAY! You WILL regret it! We've been here for over 5 years now, and this used to be a great storage facility when it was Storage Post, with friendly and helpful staff. But 2 months ago this facility was acquired by Extra Space Storage, and the reviews were imported from the previous owner. Now the staff is completely unhelpful, unable to accommodate any simple request. The manager seems to be always in a horrible mood and takes it out on anyone. DO NOT RENT HERE! IT WILL ONLY BE A HEADACHE!

They're no better than any other American based company. Nickel and dime hard working people into submission, with sneaky rate increases and forever rising late fees. With a fixed income, upward spiraling apartment rental rates, struggling to find employment, I couldn't keep up my payments, and eventually lost my storage to auction. As I look back at the total amount spent just this year (over three years of total storage time), my last payment was at the end of May, easily $1,200 spent on payments and late fees.

I vacated my space two weeks prior to the next bill due and notified them that I had moved out. I was current on my payment, but they told me I would not be refunded the difference since I didn't tell them before I left the unit. This is unethical any way you slice it. It's stealing from the customer. If I'm not using the space, I should get the difference back. It certainly isn't costing them anything to have a freed up unit.

I would give them no stars if I could, absolutely the worst experience after multiple rebrandings of the business. The newest one is Extra Space Storage same ** in the same spot. After finding out that all my clothes were damaged because somebody decided to smoke marijuana around the area and shut off the sprinkler systems I get told I'm only covered for $2,000. In addition to that I asked what am I supposed to do with all the damage clothes, this little West Indian girl who works there tells me I have to take it with me. I told her there is no space in my car and then tells me that I have to figure it out.

I'm a long time renter at Extra Space Self Storage in Hilliard Ohio. I can only speak for this location, however it seems that there is no end to their price increases. BEWARE!!!! My rent has increased every year for 10 years to where I'm paying nearly $200/month for a 10x15 unit which they themselves will rent, online to a new renter, for $80/mo. This is ridiculous. Where do the increases stop? I'm tired of hearing the excuses of higher taxes, etc etc. At this rate, another 3 years, and we'll be paying OVER $200/month for 15 s.f. of space. Is this your deal? Unlimited rent? Seems so. I'm preparing to hire someone to move my stuff to another place and, I assure you, there will be a cap agreement made for a long time renter.

You're lured in by the free month that's offered upon signing up, but be aware that the cost of your unit will increase every 3-6 months. Over two years, my monthly rental fee increased by $100! Had I been told this upfront (ideally when I sat down to review all costs/fees before choosing this company), the increases wouldn't have hurt so much. They claimed that there were increases for all units -- even new customers would have to pay more. Yet, when a friend called to get quotes on my identical unit... they offered her the same low price that I started out with. So shady! I once spoke to a woman who rudely said, "Storage units are meant to be temporary...you've had one for too long so the price went up".

Customer for over a year. Never late payment as Extra had my credit card. I moved out and received this notice: "If notification is received prior to receiving your last month’s payment, your last month of rent can be prorated, and you will be charged only for the days you use. However, Extra Space Storage is unable to offer any refunds once the month has been paid. If you have additional questions, please contact your local facility at 949-556-0971." Thanks for nothing. And no breaks although the elevator wasn't working for 3 days. So I had to pay my movers extra $$ to carry my stuff down the stairs. Don't go to Irvine CA Extra Storage.

I have been with them for 1 year and 4 months. The price has increased from $120 to now $151.00. It’s like they have us by the **! It’s wrong in so many levels!! I hate this! But I’m out of town and can’t just drive up there because I’m taking care of my mom. This is my personal experience!

Extra Space Storage just keeps raising their rates. They increased my rates 3 times just in a one year. I started at $105 and then in 3 months they raised my monthly payment first time, then in 6 months they increased again and in another 3 months they repeated it again, so now I pay $145. I see they do not want long-term customers. Garbage dumpster always locked, so you not able to throw out any trash. Two restrooms and both always, always closed. I highly recommend DO NOT DEAL WITH “Extra Space Storage”. Never rent a storage at “Extra Space Storage”.

Went to get my sectional sofa out of a climate controlled unit in Charleston, SC ADDRESS 2345 Savannah highway. My sofa was destroyed by rats or mice. I had these items here for a few years now. I will see if the insurance they sold me will take care of my sectional sofa as I put to the curb for pick up by the trash man. Will see the outcome of this but be careful about this place. Would not use again.

Extra Space is notorious for raising their rates every 6 months, just because they can, whether inflation has gone up or not! I was told to expect rate increases every 6 months come rain or shine! I find this a very shady business practice. I have rent from Extra Space for years and never had a price increase, it’s just been in the the last 2 years I have been hit with rate increases! They must have to pay for all of the new locations they have been building in Dallas all over the place!

I have all of my belongings at this facility in Lake Elsinore. I have been with them for almost 4 years already and they have been so much help. I'm not only happy about how clean the property manager keeps it but he is also kind with answering any questions. I would recommend it to anyone who wants to see their belongings well keeped and in the same condition.

Extra Space Storage just keeps raising their rates. I started at $60 and a few years later they want $115. Rate increases are also getting bigger -- $2, then $5, then $10. I guess they do not want long-term customers. I'm leaving forever.

I rented two units at Extra Space Storage, at first everything seemed to be ok. They offered me a month free which was great then they said if I take a second unit which I need it anyways they can give me two month free each, also I believe because I got Stuck in an elevator for 4 hours and they had to call the fire department to get us out, second and here is where the problem started. They charged my card on the second month without my authorization and didn’t honor the second month free.

Never say 'never' but I won't rent a storage unit from Extra Space Storage again. The company uses an intermediary online called SpareFoot. The price I was quoted by SpareFoot was not the same price that the manager, Tyler ** quoted me. I emailed him the contract with the price and unit size that had Extra Space storage on the contract, I also spoke to him via the phone. I thought there would not be a problem. Tyler ** emailed me a new contract with a higher price. Believe me, if I was not leaving the country I would have taken all of my things out and gotten a new company. They have no idea what is going on and from the other reviews they keep raising the rates. Glad my things are no longer at this company. Renter be aware.

The Extra Space storage site boasts that the site is “safe”, however, there has been an egregious lack of accountability and customer service. I will begin with my unit being burglarized and thousands of dollars of merchandise stolen with zero accountability and a hassle to receive $2000 insurance reimbursement. Secondly, I am laid off my job and have made every effort to salvage what little I have left in the unit with a promise of a courtesy late fees waiver and it did not happen (June 2019) after driving three hours to the unit based on a promise from the manager on site. And now to being told I owed 337 and was charged 437!!?! The receipt says escrow deposit of which I was not told about it, was never mentioned once! I was told $337. I said, "Thank you" after receiving my receipt and the manager didn’t even reply. Totally rude. I feel mistreated. I’ve been there over a year!!

After a year-and-a-half of paying on time and being a loyal customer, they decided to up their rates because their advertising budget and the demographics of the area. Be careful with this company is a AT&T in disguise.

3 stars for how friendly and helpful the staff is. This was my first time renting a storage unit. I was not aware the price would be raised close to $50 every 6 months, that was an unpleasant surprise. (Yes, it notes in paperwork - However, I feel like this is something that would be nice to mention when talking with team members and setting your unit up rather than finding out via your bank statement or reading through all the fine print.) They also notified me to bring a key in so they could change the door on my unit, and then never placed my lock back on so when I came with a U-HAUL to move my stuff, I could not get in my own storage unit! LUCKILY, this is where their employees shined, I was able to get in contact with the corporate office who contacted a local employee and sent them to the site to provide me with my old lock and key as well as the new keys to the lock they had put on my unit.

This location in Baltimore Maryland on Howard and 25th Street has the most incompetent employees that I have ever saw. My unit has been paid up 420 days yet I am still locked out of the unit. I talked to the district manager - he assured me that everything will be taken care of. He is also incompetent. I have never seen a storage facility that has employees that has no business in this business - that's what I mean when I say incompetent. Wow.

The woman working office helped above the call to assist me. Facility very clean and so are the units. They work with you to help you. Would recommend to anyone looking for a unit for storage in Fredericksburg.

I noticed this month that Extra Space Self Storage has raised my storage payment from 128.00 to 137.00 without notifying me of this increase. They have been deducting 137.00 out of my account since February 2019. In January 2019 my payment was only 123.00. Something needs to be done about this company's unlawful business practices.

They keep raising the rates well above inflation rates and well above their published rates online. They punish their long term customers. Okay for a couple of months but I'm looking for a new facility because I feel like I'm being ripped off.

I'm a student and it was my first time reserving a storage unit by myself. Employees Erin and Tina were very helpful and made the process much less intimidating for a first time storage unit renter. I would highly recommend Extra Space Storage.

My rating, like some of the other reviews, isn't necessarily based upon my location, but on Corporate policy. I've been with my storage location for ten years and every few months I feel I'm punished for using them because they up my rate. I haven't been able to move out because I moved out of state and had no way of getting to it until now. When I saw they were overcharging me for a year, I called them and they only refunded me the last month I paid. Then last week when I saw they were upping my rent again I'd had enough... It was double the amount from when I signed on. I understand rents go up, but this isn't an apartment! Ridiculous. Then instead of pro-rating the rest of the month that I'm not using, corp told me "sorry we don't issue refunds." It's a racket and they know it.

My review is based on the franchise's policies itself and not directly with the location I had my stuff in storage. That's said, they said to notify them before you move out, which I did. On the day I had to make my last payment on 03/20/2019 I also notified them of my moving out on 03/31/2019, which they should have pro-rebated me. They didn't, so on my final day I've cleared the storage on 04/08/2019 I was under the impression I was going to get some cash back, but didn't. I, then called them to to try to get some money for the days I've already paid for which I didn't.

Speak with cooperate and Get refund... I signed up and paid for a storage last month on the 6. I called less than 24 hours later and canceled it which was on the 7th. I spoke with someone and they refused to give me my money back. Then they said that they will be able to only refund me the monthly amount. I've been trying to get corporate on the phone which they said they don't have a corporate office. I still have not received my check. Then today when I looked into my account I saw that they had charged me $**. I spoke to someone in the office and they said that they had not canceled me out yet. Nor do she knows what's going on. I need to speak to someone ASAP. I want my money back now. They had no right to go into my account and take my money out. Now I can get me a lawyer and file a lawsuit going against extra space storage. Because it's y'all's fault. Refund me all my money today.

I went visit the place looking for a storage unit. The employees were very friendly and helpful. A guy named PJ helped me throughout all the units I wanted to give a look at and through the process of renting one explaining step by step everything in the lease. So far good prices and great service. Thank you PJ!!!

After researching storage space in Montgomery AL, I decided to pay a couple of dollars more than the competition to Extra Storage Space because it was new and located well for me. Paid six months in advance. 30 days before my time was up I got a notice of a 14.8% monthly rental increase. The local manager was of no help. This Company is disreputable and the rate increase is a scam.

This is a clean, well maintained facility, but they 100% play a game with their fees. They started me with a rate of around 60 dollars and one year later, now that I use the storage on a regular they charge me $79.00. This month they increased 11 dollars. Where does it end. I guess when I move out and never come back.

The two guys who manage the Ahua Street place are deceitful liars, and represent everything that is wrong in this world. Pulled me in with charm and professionalism, 3 months later raised the rent $40 (13%)!!! This is obviously an Extra Space Storage corporate action, as Hawaii Kai Extra Space does the same thing. Hawaii Kai doubled my rent in less than 12 months. They "notify" NOT by email or phone call, but in a ** postcard type communication that looks like junk mail at first glance. Font is in size 2, so they ensure no one reads and tosses into the trash. These guys, and this company, are exactly why the country is ** up! Blatant liars with no remorse.

My son items were stolen from the unit by the management of the storage facility. Claude took the insurance of the unit without our permission. District management only call once. We have call over 10 times asking for higher management to contact. No one has done so. I will never recommend your service or ever go back to you again. Like I say you have poor management staff and no one cares about. Even the customer service representatives are rude and not courteous. But I am **. But if I was ** would not be any issues. Would have been resolved. Yes I'm I playing the race card. That's what it comes down to.

As I am sure you have read in other reviews, it is true, this company lures you in at what seems a reasonable rate. 6 months later you start receiving postcards which increase by 20%. I started with a 10 x 10 unit at $80 and 1.5 years later we are at 130.00. No one will speak with you except a simpleton manager of the facility who has no power or interest in helping you. They are counting on you being too lazy to move your stuff to a cheap place. Screw them. l'm out.

I rented a unit 1.5 years ago (5x5) with a rate of $63. They have hiked up my rate by $20 increments every six months, without fail. The first two rate hikes were done without notifying me, first. I will be notifying them that I will be moving to another storage company, first thing in the morning!

This place is a scam. Raised my rent twice in 12 months $100. Without any notification. Most filthy place on earth. Rotten ceiling insulation is falling on your head and your belongings. When I told them that I am not staying in this unit because it's health hazardous and need more time to move out they locked my unit. So now I am unable to work. I did order air test from Aeris company to make sure nobody can get hurt in this nasty place. STAY AWAY FROM THIS PLACE. HEALTH IS MORE IMPORTANT.

This company requires credit card for automatic payments taken out every month. They are supposed to notify you 30 days in advance of any price changes, but they don't. My price went up $15 and I never received any notifications from them. I called to try and get the issue resolved and they refuse to refund any money and lie stating that they sent me letters which they have not. The company also has a lot of break ins, our RV was broken into and they just leave the gate open at night if there is any issues, poor security, price hikes, inadequate notifications, are all good reasons to avoid this place like the plague.

Now that I have vacated my unit after 7 months and it is back on the market today both the published standard rate and the internet rate are radically lower than what they were gouging me for over the last couple of months. No more than Wells Fargo, it points to a pathetically systemic corrupt corporate culture. So should you have to rent from them, get something in writing as to how long your rate is good for. What they did to me should be should be a prosecutable offense.

I was lured in with a competitive price on a 10x20 unit. The guy working hounded me for a good review which I did NOT give because my interaction with him had only been for 25 minutes. Next: Within 3 months my rent had gone up $20. Here it is the middle of winter when it’s cumbersome to move so I’m put into a position I’d rather not be in. Regardless, it’s Time to LEAVE.

I rented a 10x28 foot unit and filled it with odds and ends. I have had no access issues and the manager is always friendly and willing to help. Their security is good and I have not seen anything to make me worry about my things. My complaint, no lighting or even power to the unit to plug in a lamp.

A super simple issue to ANY OTHER organization in Corporate America has been a nightmare to resolve with this company. It is obvious that no one I have spoken to has had any customer service training. They don't care about your business and are fine to let you go elsewhere. They take no responsibility for their lack of communication. Management is not respectful and lack the basic tenets of good business skills/service. There are a plethora of new storage facilities near me. Never thought I needed to look into the management of a storage facility - just went with the most visible and one that was close proximity to me. It's easy for them to take advantage of their customers - raising rates and treating them poorly when an issue arises. They know it's a pain to move and that most customers won't. Too bad. Big mistake. Their loss. I hope more customers do their homework first.

Don't get fooled by the initial rate == it will increase over and over again at percentages that are many times the rate of inflation. My 8X10 started at $71 then it went to $76 then $87.50 then $96.60 then 97.85 then they raised it to $143 which after I threatened to leave they reduced to $114.95 -- all of this in 2-1/2 years. That's an increase of about 62% or 25% per year, which is crazy and wholly unjustified.

I had an extraordinarily poor experience with Extra Space Storage. You can not use Extra Space Storage to store your valuables. I had an inside climate controlled unit. I was notified the building flooded due to a failure of the sump pump unit being unplugged or having no power. They said that there was between 8 and 10 inches of water. I had to drive from out of town to survey the damage. When I arrived to survey the damage 24 hours later the base of the walls were still wet and there was standing water in my unit. Various items were ruined and I am waiting to see the extent of the mold damage from the Extra Space Storage flood.

Extra Space Storage offers an attractive rate to get your business. Once you've rented, you WILL experience constant rental increases. When I originally rented, I was paying $232.00 for a 10'x30' storage unit. They've gone up on my rent twice in the first year. I now pay $306.00 per month, with future increases on the horizon. They bait you with reasonable rent and then switch over to extortion-like practices with constant increases that never end. DO NOT RENT FROM EXTRA space storage! It's like renting from the mafia and having to pay an ever increasing vig on your unit or forfeit your belongings! They are crooked thieves! Look elsewhere for storage!

If you're in a profession and have a very little window in leaving, you will not receive a refund if you don't abide literally to the leasing terms. An f.y.i. if you do not notify them 10 plus days before your billing cycle you will pay for the next month in full regardless of your departure. In a profession like mine we don't have the luxury of knowing far in advance to abide by their rules and regulations. Metro and others will prorate your unit, allowing you to recoup some of your monies if you're like me and have a "minute man" skill, and cannot afford a advanced notice. Poor humanitarian business practices, borderline hustle/sales gimmick.

Rats and bad customer service, customer service is awful. They feel it’s not a problem when it come to people personal thing. Call about the making a payment but not worried about the rat problems they have.

I was sent a letter telling me how much they liked my business but I need to remove my trailer or it will be towed. When I told the manager I was leaving she told me, "No refunds without prior notice." Then I was told they cannot give me a refund in less than 2 weeks. The same day I get a email telling me I am welcome if I ever need space. Today I get another email asking how was my move out. No refund yet.

I have had a storage room at Extra Space at 2828 NW 62nd in Oklahoma City for over 20 years. I moved out today and moved to a U-Haul facility that is twice as far from my home because the service at Extra Space was non-existent. The manager is frequently not on property and the gate is ALWAYS left open. Anyone can go in and out at any time. To add to my misery, the rates keep going up. My unit rent is now $246/month. The same size unit at U-Haul is $129/month. In addition, the security at U-Haul is very strict and operates 24/7. I have spoken with Extra Space corporate about my problems here, but they were never addressed. I'm very happy that I don't have to give this company another dollar.

Price gouging. They constantly raise rates. Mine was raised in July and now again in November. Beware. They offer you an attractive rate to get your business, but after that you'll experience continuous rate increases. In my case, my rate has gone up twice this year. When I rented this space it was 52. Now, it's 74. Scam.

Great place but I have got to say, the way my rate has raised is ridiculous. My initial rate was $160, within the last year, my rate has raised over $100. They have slowly and steadily increased my rate by $20-$40, each every couple months, and now I am paying over $260. When I originally signed up, it was $160!!! The staff and facility is good, but there is no explanation.

I stored with them for over a year. On 11-19-19 I lose it because I was unable to catch up. Due to medical and relocating issues. I just needed a few more days. Also each month my late charges changed. My rent went up without my knowledge. It was told to me after I asked about the different in charges. They claimed the information was sent to me. But I went into their office, this is when I was told??? Also they didn't auction off my things. They offered my belongings to their associates, after they noticed it was video, Then they processed to act as if it was an auction. Also pulled a van in front of the storage to stop my video. Then laughed at me.

I have been a loyal customer since 2014, yet the company does not care about loyalty or being a good customer. The company increases the rent automatically every couple of months, “it is policy” is what I am told. The company revenued over 1.10 billion USD in 2017. Greed. Pure greed! Another problem I have had, I was on automatic payments with my credit card for my son's unit. I was charged a late fee in September, how can that be when the card was being automatically charged each month? When I called to rectify the overcharged, they refused to talk to as it is my son's unit, however it is my credit card and I am the one who has paid out over $6K these past four and a half years! Junior and Mitchell at the facility know me, they know the hardship I had, they know I am his mother yet they refused to help me. Very dissatisfied! Beware!

I received the most horrible customer service from DM Paty **. She said I have 72 hours to move out. I live in Las Vegas and she kicked me out and I had to drive 4 hours with a rental truck. I cannot believe this women has a job, first it took her forever to even contact me. Secondly she did contact me only to tell me she was kicking me out.

My daughter had used this Extra Space Self Storage and recommended it to us. It is easy to get to for us and I was pleased to see it is very clean and well kept. The best feature for us is that all the units are drive up and that makes it convenient. Some of the other facilities we inquired about had indoor units that required going through the building and using an elevator in some cases. The Extra Space unit we have are also less expensive so we consider it a win-win.

We stopped by to get some things out of our unit, it was infested with rats! Spoke to the person in the office to ask why we weren't informed, he said they didn't want everybody vacating their units, that we should have known there would be rats since there is an open field behind the units.

Don't rent from here ever. Very disappointed with how this operation is run. I moved my inventory to this location just under a month ago. I expressly told them that I would be using the storage for business. There were and still are many items that I have in stock that are not properly inventoried and I have been spending more time there than even I had wanted. Nonetheless, I had not been told that there would be limits as to the time I was allowed to be there when I signed up, decided to spend 100s of dollars to rent a truck, take 5 days off of work to facilitate the move. The first time It was suggested to me (remember I just moved under a month ago) that maybe I shouldn't spend so much time there, to which I thought they were kidding because if anyone wanted to get out of there it was me but this is work.

Discrimination @ 9300 Research Drive Irvine, CA - I have been discriminated by the Employees & District Manager to the point they have asked me to move out for being gay after an employee seen my partner comfort me after my mom passed away. Since that day I have been mistreated and I went into the office on 10/19/18 where the employee made very derogatory comments to me and wouldn't give me her bosses' info. Why? Because she didn't want to get in trouble.

We had a horrible experience at the Old Norcross Location and would recommend everyone avoid it to protect their property and for the incredibly POOR customer service. We rented a space to park our camper. First, their lax security allowed someone to squat in our camper--for over two weeks--which resulted in a mess for us to clean up. Moreover, the camper contained stolen merchandise that the squatter had taken from other storage units on the property. Second, our camper was actually stolen from the property a few months later.

I went a couple of weeks ago and took a short tour as a walk-in to see if they had the right unit for me. The guy who gave me the tour asked me if I had my own locks and I said yes. I went home and thought about it and I made a reservation for a unit. When I went back to the facility to sign in to my unit that had been reserved, I was informed that customers are not allowed to bring their own locks and have to buy one of the "cylinder" Locks that they have for sale for $17. on top of the move in fees making the free month not so free. A $67 per month locker with a free first month actually costs $41 to move in. The website does not even let you know that you have to have one of these specific types of lock. BUYER BEWARE. I wonder what other dishonest tactics they use.

You automatically get a $20 late fee if you pay five days after the due date. They will tell you that you get a 5 day grace period, but in actually it is 4 days. This company does not work with you. My mother has an account with them and I'm trying to help her stay current, but they make it very hard.

I do not recommend this facility. It has major roof leak issues. Your belongings are not safe. When I brought my concerns to the staff member he said "maybe it won't leak over your unit". There was substantial leakage over other units. I removed my things asap. No concern was shown for my belongings.

@ 7701 Banner Dr. Dallas TX 75251, the people here are honestly fake and extremely paranoiac about some renters. I have witnessed so many instances where the PR was so out of line to address easy issues. But obviously the color-ism sentiment is way strong and transpire so quickly on first occasion... The rate would be raised multiple times at a lightning speed in a few months from initial 'bait and switch' rental tasteless agreement. Some will watch others like potential criminal without even knowing many of these people are respectful human beings who do not disclose necessarily their class status. Just pathetic and so much prejudice to state the least. You'll better off to go somewhere else despite the relative good looks of the building. And many left and are leaving. Do not hate! Customers make this business keep going.

Items damaged by rats. They kept raising my rent. I contacted the CEO and they agreed to freeze it forever. You can contact the CEO Joe Margolis or ask for the District Manager's name and contact him too. I contacted the CEO Joe Margolis at **.

Extra Space Storage put my belongings including my son's medical equipment up for auction even though I paid up for August on August 31st. Even though I have always been charged on the 1st of every month for the past two years, they demanded September's rent on August 31st and when I told them I did not have the extra $123 after just paying 2 months rent plus the $85 lien fee, Ruben ** threatened to not take the $331 payment unless I signed a partial payment agreement.

The doors are thin. The thieves break the cheap doors. They don't lock up the buildings at night and leave storage units open where the crooks jump the fences at night to enter the open buildings. There are no cameras inside the storage units. But they pipe in music in the hall ways.

I have been with this rip off company for too many years. I’m sick and tired of the price changes every six months. I think I’m going to call my local news WAVYTV10 and ask them to do a report. I suggest anyone who sees this and know what I’m talking about does the same. I have never been with a company who does this. I’m in the military I pay on time and have been with them forever. The facility I am in is nice and fairly convenient to where I live. This price jacking is insane! Please report them to every possible social media and consumer reports avenue.

Do NOT store your personal belongings with Extra Space Storage. Search complaints and reviews online for this company and bring your business elsewhere. Due to the recession, I have been storing my furnishings and most of my personal belongings, including many family heirlooms, for over seven years at a cost of over $9000, with Extra Space Storage. My belongings were stored neatly in closed boxes and I made my payments on time each month. I had the option to store my belongings in a three car garage just one mile away from this Extra Space Storage facility, but I chose to go with a professional storage facility in order to keep my belongings clean and safe.

Great and super friendly service! They explained prices and terms very clearly. Our stuff were exactly as we left them and we didn't lose anything. The temperature in the storage unit was appropriate. I will use their service in a heartbeat.

These guys get you in with “specials” and then raise rates as fast as they can. They raised mine 2 times in less than a year to as much as 20%. I have a 10x10. Both times they sent postcard with same lame and FAKE excuse about “market change”. They also raise rates in the middle of summer and winter when weather makes it difficult to move out! For those of you in same situation, raise hell and complain to BBB, Yelp, State Dept of Consumer Affairs. These guys are crooks!

I rented a unit with Extra Space Storage. The experience wasn't a good one. When it rained the roof leaked and damaged some of the units. I had a death in the family and had to leave town. While I was gone I called to inform the staff that I wouldn't be able to make a payment until I got back and they sold my belongings at auction without giving me the common courtesy after going through a hardship such as a death in your family. I wouldn't recommend this company to anyone ever in this lifetime.

Been renting a 10x10 storage unit for five months and paid on time. 6th month, Extra Space raises my rent 100% without notifying me and deducts it from my charge card. I call, and guy tells me they sent out a postcard notifying me about the increase a month ago. I never received it. I asked why they didn't notify me by email, text, phone or proper letter mail, and they told me they are a green company and don't waste paper, etc. They also told me a postcard is their notification process.

I was running a large storage area from Extra Space Storage in Pompano Beach (800 Northwest 31st Avenue). I went to downsize to a smaller unit and notice that the floor was ready to fall in because of termites. So I move back into my other storage and the manager ** provided me with three screws, a small sheet of plywood and her drill to fix the floors in the storage area that I had just moved out of. After investing my money and time replacing the floor the entire floor was infested with termites. While working on the floor my friend and I noticed rats running across the tops of the storage spaces. There's rat droppings everywhere. So if you plan on renting storage at Extra Space don't put any wood in there plus the rats will eat the rest of the stuff away. Bad idea to rent there no matter how nice the manager is.

I was a customer for a year and a half and moved out using the move out option online, I had a issue with management about a year ago so I don’t deal with them direct. So since I moved out they have hit my card twice. First time was the month after I moved out for $87.98 which is $20 on top of my monthly fee. Second time today for $66.78!!! They tell me I did not move out that I left stuff in there. Only thing left was two pallets which they provide and are scattered around the complex because if you don’t put them down first your stuff will get wet, on my side the units flood when it rains. So they have stolen almost $160 from me and are jerking me around about a refund. DO NOT GO WITH AUTOPAY WITH THESE PEOPLE, they are rude!!! Corporate is just as bad as the local as far as rudeness goes.

For 6 years, we have been leasers of a storage unit at the Extra Space Storage "ESS" Unit located at 945 Zerega Avenue, Bronx, NY 10462-7746. We planned to remove our items and vacate the facility on April 2018. However, upon visiting the facility, we noticed Asbestos Warning Signs Posted throughout the first floor. Since we are concerned about our health, we requested a clearance note/letter from ESS and was told that an employee who pregnant and worked on the first floor was not affected by the Asbestos. ESS said that this was their clearance.

When we signed up for the 10 x 25 unit we were told that there might be an increase of 5.00 in 9 months. After 5 months we got an 18.00 a month increase due to the "market rate". After many phone calls I was told we could have a one month rebate of 18.00 but the increase would remain in effect. She also said all the units were taken and that affects "market rate". I had a friend call and they told her there were 4 units available. So I am pretty worked up about the "market rate" scam and will write the Better Business Bureau, Chamber of Commerce, etc because it is just unfair. The scam appears to be industry wide so hopefully others will write and complain also.

I've had this unit for some time now. The workers there aren't very friendly but this is quite typical in the Bronx. I noticed they don't clean that well because there have been times I've smelled urine near the units. Not entirely their fault, since human beings should know not to urinate near people's units. One thing that bothers me is I wish they had longer hours to access the gate. I work downtown in the city and get off of work at 6pm. By time I get uptown it's 7:30 and that's if the train is running correctly (which is hardly ever). Access to the gate is until 7pm Mon-Fri. So I'm left with only Saturday & Sunday to access the unit. This alone is not always feasible since these are my only two days off and can be filled with several things to do.

I rate Extra Space storage minus zero. Need extra storage space? Don't rent a storage unit. They steal your property. Will first pretend they give you a deal, then trap you to lose your belongings if you get late. Extra Space storage will change hours of access without notice and lock you out when behind on payments allowing not access. There appears to be a conflict of interest exist. Staff of Extra Space storage and other storage facilities should not be allowed to inform friends or family of auctions or have them participate, nor should staff be allowed to do so. As casino employees inform me they cannot gamble or participate in tournaments where they are employed. Rude statements and unwillingness to work with a tenant when late paying and failure to inform a tenant early of payment plans and other possible alternatives seems due to this conflict of interest.

I have had a storage space for 3 years. Extra Space purchased my independently owned storage unit about 2 years ago and immediately doubled my monthly rate. They have raised my rate now 5 times, and are attempting on a 6th. I did not sign a new contract with them when they took over my unit. 6 price increases in 2 years is excessive at best, extortionist at worst. Do I have legal recourse? Mind you, my unit does not even have a light bulb in it, let alone temperature or pest control.

The employees are fantastic, the facility is well maintained but corporate is a ripoff with these LARGE rate hikes every couple of months!!! Can’t wait to empty out and get out. Beware of quick high rate hikes. They get you in with incentives and then make it back and more with large rate hikes.

A staff member erroneously placed a lock on my storage unit preventing me from entering my unit for several days even though I made several attempts to reach the facility and management. A district manager named John contacted me after I complained telling me the staff didn't understand policy and apologized because he could do no more than offer a $20 credit. Soon after I received a notice from the facility informing me my rental rate would be increased in fewer than 30 days. I know for a fact that people live in this storage facility even after they were cited when a renter/tenant died in a unit.