Extra Space Storage Reviews

I would give this place a zero if I could! The customer service sucks, no help whatsoever! I wish town storage hadn’t sold, they were a 100% better! They are a rip-off, take your money. I can’t wait to empty my storage unit so I won’t have to deal with this rip-off company. Do NOT USE THIS COMPANY!!!! They won’t help you and rip you off!!!!

I was never told this when I rented this unit that after 3 payments they would double my payments. I can't afford the original payment. How am I gonna afford a double payment? I don't know how anybody can afford that.

I had a move out scheduled for 1/31 and payment for next next month wasn’t due until 2/1. I moved out as scheduled of unit C234 and left a VM as no one answered my call. Today (2/1) the account says delinquent and overdue. I cancelled because of bait and switch pricing. I rented 2 units before I realized that they increase rates dramatically after 4 months. Our “warning,” was an odd postcard mailed to our address. Every other communication method has been via email and text. In fact, when I went on the website/my account it said next payment due 2/1, but never said the amount. Which was $112. When I rented the unit it was $58 with no Indication that this was only for a promotional period. My other unit went from $95 or so to $123, also on the 5th month.

Do not recommend! They increased my rent by $30 within the first 6 months! They said they would change my rate a little, but $30 more is not "a little".

Disturbing that Management on ALL levels shows an extreme lack of professionalism. On site manager was belligerent and refused to refund/credit a lock I did not open, after being in the unit less than 30 days. He also refused to close my unit out when I was on the premises, because he wanted to show he had the upper hand. He absolutely refused to do his job, and because I did not agree with his treatment of me, he gaslight me. I had to call the 800 number customer service to close my unit. Upper management did not adhere to their 48 hour deadline to address customer service issues, and after multiple calls still are still ignoring me. I can’t trust my belongings or my money at Extra Space Storage because of lack of management accountability and game playing. Sad that such a nice facility is ruined my Management.

3 months into my rental I learned of that the "promotional rate is expiring", and the price is going up to from around $35 to $70. Apparently the "promotional" rate is discussed somewhere in the contract. I am typically concerned about such arrangements, but somehow missed this, making me suspicious about their transparency. Regardless this is deceptive. Why double the price in 3 months unless you anticipate that you can "catch" those less suspecting?

This company ran a bait and switch promotion. They signed us up at $91 a month. After 3 months, they sent a notification that seemingly said nothing of importance, but in the small print, stated the rates were going up to $171 a month. DO NOT TRUST this company. I called their rep and she stated that they made this abundantly clear that this was a short-term temporary promotion. Upon reviewing the contract, that it is a lie. Fortunately for us, we have plenty of facilities around here with much more honest business practices. Don't get caught using this company for your storage. You WILL drastically overpay.

Within the 1st year there was a $160 increase in the rent. They are definitely a bait and switch and this is after I had to quickly move due to a natural disaster. Also after 7 days, my unit assesses a $60 late fee. I’m usually not late but I've suffered due to a reduce in hours at work. Not customer friendly at all and as far as pricing, yeah rate is low but after that introductory rate, they literally try to kill ya! Wouldn’t recommend them to my worst enemy. Will be moving as soon as I can.

If there is a zero-star rating, I'll give them, their storage facility is plagued with rodents. Avoid them by all means. I kept my things in their storage at Beechnut Street for almost six years and paid almost $200 every month for six years, including insurance. They were destroyed by rodents, I filed a claim, but they still went ahead and denied the claim.

I had very good experience with Extra Space and was all because of Laurence. He went beyond his duties to make sure I'm satisfied with being professional manager. I was ready to move elsewhere if not because of his involvement. Thanks Laurence.

I was with this storage facility location for almost 5 years when it was Life Storage. Excellent company and management. Then Extra Space bought them out and took this facility over, not only did they jack the rates up leaving customers feeling like their belongings are held hostage if you don't pay it because they know either you can't afford to move out but you can no longer afford the rate increases. They have not properly managed the facility. There has been an increase in roaches, an increase in security lapses and issues, an increase in broken doors just to mention a few.

Seems like every month they are increasing the rent. I was originally renting a very small unit that was $44. After about a year it had climbed to $90/ month. I called about this and was told I could get a larger one for the same price. Sounded good so I said ok. Moved into the new unit in October, made my January payment and my bill for next month, February is $151! I 1st got the storage unit because it was $44/ month, something I could afford. In 2 years going from $44 to $151 is ridiculous. I've given my notice and will be moving my stuff out this month.

DONT USE THEM!! I’ve had nothing but nothing but trouble since this company took over. When it was the old company, there was no issues. I do understand there’s a rent increase with going from $51.50 to $94.74 is completely diabolical!!! I’ve been there almost 3 years.

My unit was $177 and in 2 years it jumped to $377. That's half my apartment rent!! For a Salt Lake city based company charging rates in NYC, I should get the State AG involved with this unscrupulous company!!!

Very thankful for the staff here at Extra Storage located at 2910 N Decatur Rd, Decatur, GA 30033. . . The place is always clean and neat And . . . Today Ms. ** was exceptionally helpful. I had an account concern and without a beat after a few questions Ms. ** took to the keyboard and sent emails and voila! I had answers and results. Thank you Ms. ** and thank you Extra Space for hiring quality professionals that understand hospitality and customer service. Perhaps a bonus for Ms. ** this month!!

Extra Space Storage salesperson locked me in at the rate I agreed to and assured me my rate would not change. They lied! My rate shot up from 99/mo to 225/mo. Do not trust this place! Terrible! I will not be using them in the future. Bait and switch. Beware!

DO NOT RENT HERE. It is ridiculous. l have been renting for about a year and literally with almost next to no notice they have increased drastically. Went from 60 dollars up to 214 dollars a month. And a 20% late charge. They said there is a 7 day grace period but not true.

Signed up for a storage unit of 10 x 10 with a minimum rental of one year. Was given a rate. After three months, they increased my 8 1/2 x 9 1/2 ft unit monthly rate by 65%. Poor, poor business ethics and standards. Poor company. Please avoid the scam...

Not sure about the Bay Area but I am a customer at Extra Space Storage in Loomis California and they are aware of a rodent/mouse/rat infestation in customers units but REFUSE to compensate customers for the hours and hours they will have to spend standing in the rain cleaning mouse urine and feces off of their belongings. This seems to be a company wide policy so I would avoid ALL Extra Space Storage locations since the rot seems to come from corporate.

Worst place to put your thing irvington nj. This is a new place and water all over my thing in 2 month there. I have insurance. I have a new unit much higher now. Higher price. They don't care about you. Mean worker. The insurance company don't answer back. They need to close this place down. elever allway broke. Build cheap.

It is the worst nightmare of ours to have used the service from Extra Space Storage Inc. and later dealt with the company’s rude and ignoring personnel/ staff regarding their unethical and likely illegal act of auction of our memorable and precious family items stored at one of the Extra Space Storage units at San Diego. Briefly, we have stored our family items since June, 2017 and been paying the annual fees regularly including the year of 2024-2025.

Friendly service. I have had a unit there for years and have been pleased with it. The associates are friendly and knowledgeable about the company and prices of units. Doug at the Myrtle Beach SC store has helped me with my account and unit is in a good location for me.

They changed my gate code without notifying my without cause and left me at the gate at midnight in an Uber in the pouring rain, unable to get my car. When I called, Logan told me to leave if I was going to make trouble. He then blocked my phone number so I couldn't call back. They literally put me in harm's way.

Extra Space is a rip off. They say one thing on the phone then turn around and it's something else and they don't care how it affects people renting from them or even themselves. Someone needs to sue the hell out of them.

had an excellent experience with this storage company. The facility is clean, secure, and very easy to access. Ms. Sabrena and Mr. Vincent went above and beyond to answer my questions and make sure I chose the right unit for my needs. Moving in was simple and stress-free. I highly recommend them to anyone looking for reliable, affordable storage.”

I started renting in August at 2 different locations. For the larger one, I paid $131 but the December bill is now $211. $80 increase. The smaller one was $30 and is now $60 for December. I wish I had seen these reviews before. Hopefully I can get out of them by March.

They keep increasing the pricing, my friend rented a small unit for $68, then it became $137 after three months and $200 in five months and keep going for 5x10. There are many people that they are going through the same situation, and the manager and the company don't care. You put your belongings in the storage due to the life and financial situation or you will keep them. Shame on companies for taking advantage of people like that. I called on her behalf because she's in a hospital with no job, the manager didn't care and told us if we can't pay, we need to empty it.

They go up on the rent every 6 months. I went from $123 a month to $248 for a 10 x 10 total scam. I wouldn't recommend to anyone. Save your money and go somewhere else. They will scan you out your money.

Very bad company. The service was disappointing. The movers were late, careless with my items, and unorganized. Several belongings were damaged, and the communication was very poor. I do not recommend this company.

DO NOT RENT FROM THIS PLACE!! After two months of renting, they doubled my rent, claims the initial price was “seasonal’! Never in my life have I been taken so advantage of by a “company”! Horrible company that prides themselves on taking advantage of customers when they are most vulnerable!! I would give them a 0 rating if I could!! Nothing but lowdown conniving thieves. 😡 I hope this review saves other potential customers from being deceived and taken advantage of!!

They get you in with cheap prices and after a few months they start charging double. The explanation is that they can change rates at any time and due to comparable rates in the area, this is the reason for the increase. BUT, new units are still listed at the cheaper prices. Do not rent from them unless you know it's only for a few months.

I am filing this review after months of trying to get even the most basic accountability from this storage facility following a break-in that affected my unit. What I have experienced is not an isolated incident; the Google reviews over multiple years show a consistent pattern: repeated break-ins, zero follow-up, and customers left with no support. In my case, the facility mishandled every step of the process. I was hung up on, my calls were ignored, and despite reaching out multiple times, I received no answers by email because they refuse to communicate in writing at all. This prevents any paper trail and feels intentional, not procedural.

I needed storage quick and was baited by internet price 54.00, I went and sliding glass door to storage was stuck open, promised to be fixed, I was given a 10×10 with a pole almost half way through, I was told that's why the cheap price yet internet said zero of that. I was switched to normal size minus pole. I also had to ask for unit easy to find not in labyrinth with zero maps or direction, which should be fine since endless units were free. 3 months later the fee doubled, even after I called, as manager promised would be lower to starting fee, they lied and charged me 108, then as of now want 208 for storage fee when the internet page literally says zero of that fee and highest charge for my size unit is 108.

They get you. Give you an online price. Don’t mention anything about it going up. They instead of a email, call or letter. They send a post card stating your bill is going up. And Rick at the New Lenox store is a jerk.

DO NOT FALL FOR ADVERTISED PRICING! Every person I dealt with is friendly and helpful. The facility is clean and feels safe. HOWEVER - their pricing policies are predatory. I rented space there this past February - the advertised price was approximately $70-75/month, which I learned was for a unit including stairs and without climate control. I wasn’t happy with the price of $110/month an acceptable unit ACTUALLY was, but I believe the person I was speaking to, when he told me it would be worth it because THIS WAS NOT A PROMO PRICE and therefore wouldn't go up automatically in three months like most of the deals out there.

I rented a Unit at the Stamford, CT facility a month or so ago, and just received a rate increase notice of 100%. I will remove my storage items as soon as possible, as this scam is abhorrent and unethical. I would strongly recommend anyone who is entertaining the idea as a potential customer to look elsewhere, as this company is untrustworthy, and uses a promotional rate to get people in the door before they prey on them. To rate my experience with 1 star is not accurate, as it is necessary to submit at least one. Not even deserving of that. Extremely disappointed. They will not only lose me as a customer for life, but I will be certain to get the word out to other unsuspecting people for others not to patronize them and their unscrupulous ways.

I really like my storage for the most part, however I completely hate that even though I pay for 24 hour access, I am not good enough to use the restroom whenever I want. They lock the bathrooms as soon as staff leaves which is honestly insulting. Paying customers should be allowed the basic luxury of using the bathroom!

Extra space is an awful company that doubles your rate every 6 months. Started at $40 then went to $81 then went to $160. Was told it would not go up again after the first time but doubled again. Lies, lies, lies.

We rented a conditioned unit for more than 5 years. We recently discovered all of our heirlooms/furniture were covered in mold! Despite being a conditioned space, ExtraSpace took no responsibility for the damage. Unfortunately, our homeowners insurance policy does not cover mold damage to furniture. Some things were not salvageable and had to be taken to the dump. This place is terrible. Renters beware.