Extra Space Self Storage

Been renting a 10x10 storage unit for five months and paid on time. 6th month, Extra Space raises my rent 100% without notifying me and deducts it from my charge card. I call, and guy tells me they sent out a postcard notifying me about the increase a month ago. I never received it. I asked why they didn't notify me by email, text, phone or proper letter mail, and they told me they are a green company and don't waste paper, etc. They also told me a postcard is their notification process.

I was running a large storage area from Extra Space Storage in Pompano Beach (800 Northwest 31st Avenue). I went to downsize to a smaller unit and notice that the floor was ready to fall in because of termites. So I move back into my other storage and the manager ** provided me with three screws, a small sheet of plywood and her drill to fix the floors in the storage area that I had just moved out of. After investing my money and time replacing the floor the entire floor was infested with termites. While working on the floor my friend and I noticed rats running across the tops of the storage spaces. There's rat droppings everywhere. So if you plan on renting storage at Extra Space don't put any wood in there plus the rats will eat the rest of the stuff away. Bad idea to rent there no matter how nice the manager is.

I was a customer for a year and a half and moved out using the move out option online, I had a issue with management about a year ago so I don’t deal with them direct. So since I moved out they have hit my card twice. First time was the month after I moved out for $87.98 which is $20 on top of my monthly fee. Second time today for $66.78!!! They tell me I did not move out that I left stuff in there. Only thing left was two pallets which they provide and are scattered around the complex because if you don’t put them down first your stuff will get wet, on my side the units flood when it rains. So they have stolen almost $160 from me and are jerking me around about a refund. DO NOT GO WITH AUTOPAY WITH THESE PEOPLE, they are rude!!! Corporate is just as bad as the local as far as rudeness goes.

For 6 years, we have been leasers of a storage unit at the Extra Space Storage "ESS" Unit located at 945 Zerega Avenue, Bronx, NY 10462-7746. We planned to remove our items and vacate the facility on April 2018. However, upon visiting the facility, we noticed Asbestos Warning Signs Posted throughout the first floor. Since we are concerned about our health, we requested a clearance note/letter from ESS and was told that an employee who pregnant and worked on the first floor was not affected by the Asbestos. ESS said that this was their clearance.

When we signed up for the 10 x 25 unit we were told that there might be an increase of 5.00 in 9 months. After 5 months we got an 18.00 a month increase due to the "market rate". After many phone calls I was told we could have a one month rebate of 18.00 but the increase would remain in effect. She also said all the units were taken and that affects "market rate". I had a friend call and they told her there were 4 units available. So I am pretty worked up about the "market rate" scam and will write the Better Business Bureau, Chamber of Commerce, etc because it is just unfair. The scam appears to be industry wide so hopefully others will write and complain also.

I've had this unit for some time now. The workers there aren't very friendly but this is quite typical in the Bronx. I noticed they don't clean that well because there have been times I've smelled urine near the units. Not entirely their fault, since human beings should know not to urinate near people's units. One thing that bothers me is I wish they had longer hours to access the gate. I work downtown in the city and get off of work at 6pm. By time I get uptown it's 7:30 and that's if the train is running correctly (which is hardly ever). Access to the gate is until 7pm Mon-Fri. So I'm left with only Saturday & Sunday to access the unit. This alone is not always feasible since these are my only two days off and can be filled with several things to do.

I rate Extra Space storage minus zero. Need extra storage space? Don't rent a storage unit. They steal your property. Will first pretend they give you a deal, then trap you to lose your belongings if you get late. Extra Space storage will change hours of access without notice and lock you out when behind on payments allowing not access. There appears to be a conflict of interest exist. Staff of Extra Space storage and other storage facilities should not be allowed to inform friends or family of auctions or have them participate, nor should staff be allowed to do so. As casino employees inform me they cannot gamble or participate in tournaments where they are employed. Rude statements and unwillingness to work with a tenant when late paying and failure to inform a tenant early of payment plans and other possible alternatives seems due to this conflict of interest.

I have had a storage space for 3 years. Extra Space purchased my independently owned storage unit about 2 years ago and immediately doubled my monthly rate. They have raised my rate now 5 times, and are attempting on a 6th. I did not sign a new contract with them when they took over my unit. 6 price increases in 2 years is excessive at best, extortionist at worst. Do I have legal recourse? Mind you, my unit does not even have a light bulb in it, let alone temperature or pest control.

The employees are fantastic, the facility is well maintained but corporate is a ripoff with these LARGE rate hikes every couple of months!!! Can’t wait to empty out and get out. Beware of quick high rate hikes. They get you in with incentives and then make it back and more with large rate hikes.

A staff member erroneously placed a lock on my storage unit preventing me from entering my unit for several days even though I made several attempts to reach the facility and management. A district manager named John contacted me after I complained telling me the staff didn't understand policy and apologized because he could do no more than offer a $20 credit. Soon after I received a notice from the facility informing me my rental rate would be increased in fewer than 30 days. I know for a fact that people live in this storage facility even after they were cited when a renter/tenant died in a unit.

They have no security at the 5801 W Charleston, Las Vegas, NV. While our Travel Trailer at this site, in January of this year, the car batteries, which were secured on the exterior of the trailer were stolen and the door window was broken. This week we found that scatters had trashed, stole and destroyed our property while staying in our trailer. While doing a police report, we found that several other units on the property were damaged including a large Cellular Tower, had several thousands of dollars of batteries stolen.

Extra Space provided no service for me other than another bait & switch experience. They were so nice while they signed me up, that when they nearly strong armed me to provide them with a positive 5* review, I was not too comfortable doing so before the fact; but they told me I could always rewrite it if I needed to in the future, so I complied. I later after the burn; I decided to correct it, and to my dismay - it wasn't doable! But after keeping up my efforts I finally succeeded and now the truth is out.

Besides the constant price hikes which appear on everyone's review, I highly question the integrity of this company - when I rented my storage unit I was informed that I would be refunded any unused time. Now, I have closed the unit and was informed that they do not provide refunds. Unfortunately, I have no evidence to back up my claim - I was told these things verbally - but at best this is miscommunication (and, by extension, mismanagement of the company) and at worst, downright deception. My advice: find someone else. PS: This won't let me give no stars but that's the actual rating I give them.

Horrible customer service and light bulb replacement in unit. Light bulbs are not working in my unit. I was not given when they would be replace - sometime within the month. Was told they could not tell when light bulbs burn out but I can tell which units in the vicinity of my unit had working light bulbs. Was told to just use my cell phone flashlight. That it should be good enough. Called customer service and I am just getting the run around concerning this situation. Do not use this company. This appears to be their track record - extremely poor customer service.

I rented a unit about 3 months ago and just got a notice in the mail let me know they were increasing my rent by 58%. I was paying $224 a month and they want $354 now! I went online and the online price for the same unit is $42 a month cheaper. I went in to try to have them fix this and they were unable to do anything stating that supply and demand caused the rate hike. Be warned that their rates posted will go massively up without little to no warning.

I have used Extra Storage Space for 4 years. Yes, I have dealt with the monthly increases which seems to come every 6 months. I have never had a problem paying my bill. With that said, I went to my unit yesterday to find mice droppings and chewed up books, magazines and boxes. I went to management with my problem and the first thing they were concerned with was if I purchased their insurance. Not, "I AM SORRY," or "SIR WHAT CAN I DO TO HELP." I would not recommend this facility! Think twice before calling this facility. There are better, cleaner and cheaper places in the area. BUYER BEWARE!!!

I have been with Extra Space for about two, until 3 months no major problems, except the continued price increases. Lately, I have had the monthly fee auto-deducted from my bank without my permission. I have no bills. Bill payments auto-deducted. I specifically went in and made sure it was not on auto 22 days ago and then this morning I wake up to a text that the money has been paid automatically. I have lost all confidence in this company and caution everybody to be alert to their unethical business dealings.

This place never tells you that it will go up in price every 3 months. I started at a ok price and then you receive a notice it will go up and then another one and a another. Before you know it the storage fee is as much as renting a house. This place is a rip off.

Buyer Beware!!! This company provides a very enticing price or new customer offering to get you into their space but once you are there they quietly start inflating your rate within just a few months. They mention in the contract that you may see a very slight market adjustment based on supply and demand however in their eyes the adjustment is always up and never down. I have two large units leased and both have seen a double digit percentage increase within just 3-4 months. After my most recent visit I noticed a large number of vacant units tagged as available and when checking online the prices has dropped tremendously for new customers while mine has continued to increase.

My daughter in law died in a fiery car crash on October 15. She has all her belongings stored in Extra Storage (Tallahassee) as she was waiting to move into an apartment. She only had her name on the unit. Her daughter took the death certificate with her name on it as her daughter and my son's name as her husband and they said that not her or her husband can get the stuff out. Mona did not have a will and the key is gone. So they are paying for it and can not get into it. They said if they don't they will put all the stuff up for auction and sell it. Everything they own is in there. This is a horrible way to treat people. We just keep paying for it and they just keep taking the money, meanwhile they are holding her stuff hostage. We do not have money for an attorney. It's all the other expenses that we have had to incur.

I initially agreed to rent a storage unit from them at $50/mo. All is good right? Wrong! Monthly rent has steadily increased to now $123/mo. Shame on me for not checking my statements even it's only been 8 months. Called them, no return call so I drove over and nothing but lies. Essentially, they told me they never quoted me $50/mo and are at liberty to raise monthly rate as they please. I'm moving out ASAP. Stay away from these crooks.

I’ve been with Extra Space Storage and another storage company for 10 years. Extra Space raises my monthly costs significantly every 5 months or so without notification. Every 5 months I have to fight to have Them put back to where it was or at least close to where my cost was. It has doubled over 10 years. That’s pretty amazing. The Other storage company when they plan on raising rates let me know BEFOREHAND. Amazing right. Its rates have gone up about 20-25% over the same 10 years. If you want to have to fight with an unethical, non-transparent storage company every 4-6 months about its new undisclosed new higher rates then feel free to use Extra Space Storage. I would suggest using ANY OTHER company.

Extra Space Storage Warner Irvine California - Absolutely horrible management. I experienced the same thing as a reviews. They're very nice. I explain my needs what I would be doing. I have been bothered and given rules regulations verbally that aren't totally the opposite of what I was told before I rented. The worst non-professional. Nothing but lies, harassment, disrespect, threats. I've only been in there for 25 days and am giving my notice. I would never recommend anybody to use this place this business. These complaints to the same all over the country. They don't care about their customers, they won't give you any paperwork, there are no rules and regulations except not to follow someone else out without using your gate code, yet they make up the rules as they go along. I say rules, they change the terminology from Rules regulations guidelines even a dress code.

My business has been a customer of Extra Space Self Storage on 620 W. Edmond Road since 2013. The company went through an ownership change in 2016. The new ownership brought on a new lease agreement, which was supposedly mailed out to all of their customers. The problem is my business does not have a copy of that contract nor does Extra Space Self Storage, meaning that both parties never signed the document to make it a legally binding contract. In this new contract, they state that they do not accept partial payments. Their former contract states nothing about not accepting partial payments. I had a payment returned to me because it was 10 days late, and I had not been made aware of this clause in their new contract because the only contract that I have and Extra Space Self Storage has is the previous owner’s agreement that does not state that Extra Space Self Storage does not accept partial payments.

I have been with them for nearly a year. I always dealt with Paul **. He comes off sincere & honest in the beginning. He has done nothing but lie to me, raise my rent $23.00, tell me its now mandatory to get insurance. My unit door was wide open and items gone, he did not follow the proper steps to file a claim. They are rip-offs. Then he wanted to get mad because I wanted to file. Considering the insurance was something I did not want, he claimed it's now mandatory. I am disgusted with them.

Extra Space Storage in Laurel, Maryland is not a good place to store and keep your things. The management through the last year has gone way downhill. I know this because I have stored items with them for several years at different locations. I moved to this side of town a few years ago and Mason... The manager at the time was on the job! He also lived there. The facility was clean, professional and nice to deal with. However, the new management is AWFUL!!! Mason left suddenly and the new people... Greg and the regional guy... Don are unprofessional and trying to save every penny so the place is filthy with trash everywhere. Evidence of mice and snakes! No one lives on site anymore and the security gate is broken a lot!

I've stored items in the storage unit for several years and it has done nothing but increase, increase, increase and when I ask why they give me some bogus story that for my specific unit, it's the current going price. This increase in rent has happened steadily every six months. Under NO circumstance should you leave any items in this storage unit for over six months, a year tops. It should be illegal for the owners to be able to increase the rent on the units as they do. It's nothing more than AMERICAN GREED!!

I stored my things with Extra Space for three years, over the course of which the price of my unit doubled. While Extra Space mentioned periodic price increases when I signed up, I had the impression they would be uncommon - not so. The price hikes happen semi-randomly and without explanation or justification, and with little warning. While most companies reward their customers for longevity, Extra Space punishes those who stick around. Total rip-off! Avoid like the plague!

Just found out from storage insurance in 19 days this location sold. Never received anything from storage company so I could make other arrangements. Have no idea who purchased after numerous phone calls today. Insurance canceled 10/8/17. What about my stuff on 10/1?

This company went out their way to tell me that the lock on storage was not properly locked and I was out of town and could not go to the storage to fix. They sent me an authorization immediately and changed the lock at no charge and mailed me the key and securing my belongings immediately after noticing the issue. I would recommend this company for great customer service.