Extra Space Self Storage

I have all of my belongings at this facility in Lake Elsinore. I have been with them for almost 4 years already and they have been so much help. I'm not only happy about how clean the property manager keeps it but he is also kind with answering any questions. I would recommend it to anyone who wants to see their belongings well keeped and in the same condition.

I'm a student and it was my first time reserving a storage unit by myself. Employees Erin and Tina were very helpful and made the process much less intimidating for a first time storage unit renter. I would highly recommend Extra Space Storage.

I went visit the place looking for a storage unit. The employees were very friendly and helpful. A guy named PJ helped me throughout all the units I wanted to give a look at and through the process of renting one explaining step by step everything in the lease. So far good prices and great service. Thank you PJ!!!

I rented a 10x28 foot unit and filled it with odds and ends. I have had no access issues and the manager is always friendly and willing to help. Their security is good and I have not seen anything to make me worry about my things. My complaint, no lighting or even power to the unit to plug in a lamp.

My daughter had used this Extra Space Self Storage and recommended it to us. It is easy to get to for us and I was pleased to see it is very clean and well kept. The best feature for us is that all the units are drive up and that makes it convenient. Some of the other facilities we inquired about had indoor units that required going through the building and using an elevator in some cases. The Extra Space unit we have are also less expensive so we consider it a win-win.

I vacated my space two weeks prior to the next bill due and notified them that I had moved out. I was current on my payment, but they told me I would not be refunded the difference since I didn't tell them before I left the unit. This is unethical any way you slice it. It's stealing from the customer. If I'm not using the space, I should get the difference back. It certainly isn't costing them anything to have a freed up unit.

I would give them no stars if I could, absolutely the worst experience after multiple rebrandings of the business. The newest one is Extra Space Storage same ** in the same spot. After finding out that all my clothes were damaged because somebody decided to smoke marijuana around the area and shut off the sprinkler systems I get told I'm only covered for $2,000. In addition to that I asked what am I supposed to do with all the damage clothes, this little West Indian girl who works there tells me I have to take it with me. I told her there is no space in my car and then tells me that I have to figure it out.

I'm a long time renter at Extra Space Self Storage in Hilliard Ohio. I can only speak for this location, however it seems that there is no end to their price increases. BEWARE!!!! My rent has increased every year for 10 years to where I'm paying nearly $200/month for a 10x15 unit which they themselves will rent, online to a new renter, for $80/mo. This is ridiculous. Where do the increases stop? I'm tired of hearing the excuses of higher taxes, etc etc. At this rate, another 3 years, and we'll be paying OVER $200/month for 15 s.f. of space. Is this your deal? Unlimited rent? Seems so. I'm preparing to hire someone to move my stuff to another place and, I assure you, there will be a cap agreement made for a long time renter.

You're lured in by the free month that's offered upon signing up, but be aware that the cost of your unit will increase every 3-6 months. Over two years, my monthly rental fee increased by $100! Had I been told this upfront (ideally when I sat down to review all costs/fees before choosing this company), the increases wouldn't have hurt so much. They claimed that there were increases for all units -- even new customers would have to pay more. Yet, when a friend called to get quotes on my identical unit... they offered her the same low price that I started out with. So shady! I once spoke to a woman who rudely said, "Storage units are meant to be temporary...you've had one for too long so the price went up".

Customer for over a year. Never late payment as Extra had my credit card. I moved out and received this notice: "If notification is received prior to receiving your last month’s payment, your last month of rent can be prorated, and you will be charged only for the days you use. However, Extra Space Storage is unable to offer any refunds once the month has been paid. If you have additional questions, please contact your local facility at 949-556-0971." Thanks for nothing. And no breaks although the elevator wasn't working for 3 days. So I had to pay my movers extra $$ to carry my stuff down the stairs. Don't go to Irvine CA Extra Storage.