Extra Space Self Storage

In fact if not for Brittany and her manager I most likely would have taken my business elsewhere. Unfortunately I have had some bad experiences with Extra Space. Prior to that I was a long time client of A-Alamo Storage with a history of zero problems over several years. I highly recommend contacting Brittany for your storage needs. She is a gem, her enthusiasm and professional service are so refreshing!

Sue

Do not trust this company. They are crooks and nobody has called them on the carpet. I seen a few people speak on this matter lagging proper notifications. A billion dollar company trading on NYSE and stole my things, took advantage of me and my family during this pandemic that was not caused by no fault of mine!! My family has suffered a grave hardship from this company....The district manager has yet to even contact to try to solve this matter. I can't wait to remove my things from this company. My locks were popped months ago. They don't secure yet they allow them to loot for payment and still charge you all the fees the anager faked she was waiving. She was setting me up to steal my property charging me during Covid 19.

Landlords, student loans and banks everyone was working with you and Extra Storage pretended to work with me. All lies. I was set up to be robbed by the store manager in Huntersville, NC. Do not trust her. She is a lies and she set me up and robbed me and my family....Our beds, photos, clothing, papers, I can't even think of the damages. I will keep you posted!! Go any place but do not store with this company. They are capitalizing off the pandemic stealing from hardworking single mothers. Beware!!

When I booked this Chantilly storage unit manager didn't explain how to get in and how many buildings are there with elevator and what floor. I wasted 30 min over to find my buildings and then No elevator which gave me mental shock. I have to take one round with my mover dragging boxes using staircase to my storage which was deep inside. I was sweating 62 yrs old lady and my mover dropped my stuff walked out. I lost my $700 hiring next mover next day which was my time, stress and money loss.

I called to speak to a Dist Manager who supported his manager. Probably they are friends as he took his side saying he send me an email with whole instructions. As a manager and a Dist Manager they should use common sense that while moving who is going to check their email when laptop is locked out in boxes when moving out. I was sweating and hurt my body have to take rest for over 7 days. Worst part was his Dist manager was very rude taking his manager side

When it was my due date this manager send me reminder till November on first of the month saying today is my due date and late charge will be added next day. I have to call him every time letting him know that 5th is the last date and he keep on arguing with me each time no reason. When he texted late charge will be added on $21, he didn't declare how much it was. Suddenly I came to know it was $20 late charge. Can anyone imagine when rent is $21 any business will charge you equal amount of late charge? Anyway it was waived and not sure it was twice waived as their website always malfunctioned giving error messages and calling corporate office they forward back to local office.

When interact with local office they get mad as they might get many calls to make payments. So they decided to Jack price to $8 saying their contract say so every 6 months price will go up and its according to market price they raise price. I didn't check website till today to find out if they really Jack the price for public.

I learned today that price was same $21 on website. So they can collect $8 extra from me telling me it's market price and raise every 6 months? It's covid pandemic when many lost their loved items, lost their job and losing their apt or houses. So those lost their houses or apartments and Extra space think due to market the way it is people are dying and losing jobs so they can JACK THE PRICE and scam customers when they advertised good rate in the beginning trying to get them in and suddenly Jack the price whatever they like to and if customers disagree then ask them to MOVE OUT! Is this Ethical? Is it easy to find another place, find a mover and pay them $600-700 to move out again. So who will take that loss moving in and out plus mental emotional stress and financial loss?

If they think no one will move out as it is tough so that way they make extra money from those already there for last year or two does not matter. But fact is on their website Perrine for that size is same I used to pay. So is that fair? According to manager that price is for new customers only. So basically if anyone like to use Extra space they should not use for more than 6 months or they will get horrible treatment by all employees with bunch of fake complaints will be send to DM and finally they will force you to move out or pay.

DM called me last night whom I dealt in the past and was always rude and didn't allow me to speak at all telling me THIS IS THE WAY I TREATED HIS ALL EMPLOYEES WHEN THEY TRY TO HELP ME. Question is if I was rude then what right he has to be RUDE AS A DIST MANAGER and yelling non stop as I am a dog or trash. He asked me to move out as not give same rate due to the market price. His manager also been rude to me each time telling me he waived late charge and extended due date so not give original rate.

Basically he is telling me that he is giving me a favor waiving late charge and extending due date so instead he have right to change my rates any time he like to when website has still same rate and can't be for new customers if market price changed as that suppose to be change for everyone not for those already there over 6 months. I called corporate office and they told me it is call center customer service and they don't have access to corporate. I do think this is unethical the way they are operating their business. As if they hate you due to whatever reason, they can increase rate any time they like as if they own this business as corporate contact not available for public so they don't know what's going on in lower level.