Extra Space Self Storage

With one month's notice, my storage unit, which I rented to move my mother's belongings in when she passed, has increased 50%. It has been less than a year since my last increase. This is what I call price gouging. I have had this unit since September 2019 and my monthly payment has gone from $84.62 to $152.71 in less than two years. The new pricing is effective with my August payment. That is almost a 100% increase in less than two years. Something needs to be done to this company with their gouging people.

Went online to pay my bill and seen it was $42 more. I called and they said yes it is. Why wasn't I notified? They email me, they text me and even call me with reminders but with this they said, "We sent a post card," and since it wasn't returned that is my new rate. We never have mail. We do everything online. It was a sneaky way of getting over on the customer. Said the increase is due to the market so I looked. Not even close. So I showed that to them and they said that's with specials. No. I called. My outside 5x10 unit they say is 145 everywhere else under 100. Very bad business practices is what is happening here.

They are unscrupulous - offering a low fee as an internet special, then boosting the price by 50% after you move in ... as little as 90 days later. This must be illegal, or I hope it is ... I plan to sue.

I was forced to move from one Extra Space address to another because the company was renovating their property. Now only a few months in (about 3), I have received a rate increase notice of almost 50%, despite their verbal promise to the contrary when I moved. There have certainly been no improvements to justify this increase, since it is a brand new facility. Bait & Switch for sure. I certify that this is a fair and honest report.

June 18th 2021 was a very hot day and I was very tired. I'm over 60. I forgot I had authorized Extra Space Storage to automatic deduct from my checking. I even forgot how much I owed. I went in store to pay and manager told me it was more than double than the cash I had in hand. Went back to the bank and got more cash. Still short by $38. We ran my debit card for that and I handed over $450 cash. THEN MANAGER TELLS ME I HAD ALREADY PAID AUTOMATIC-DEDUCT. I asked him to give me back the cash and cancel the $38 debit because I hadn't sufficient funds to double-pay them.

It’s been my experience with this company they continues to raise your rates. They offer no communication skills. I’ve had the storage almost a year and a half now due to an illness in the pandemic so I’m unable to move the stuff to another location. My advice to you whoever is reading this do not rent from these people. Run to another location other than these people but always be a good consumer. If we group together we can stop predatory businesses as well.

Looking for a Climate Controlled 10x10 close to Franklin. This location had an online price of $75/mo with a free reserve policy. Been at another Storage facility 15 miles out for 8 years and wanted to move closer into my zip. Great rate, but it was a Bait 'n Switch. Called within ten minutes and told that the unit reserved was not "Climate Controlled" but they had one available for a higher price. I moved ON. Can't judge all the locations by this particular location, but this is standard practice for managers who don't care about ethics, much less their customers. Reserved with Cube Smart for $80/mo.

I started renting space at about $135.00 per month and They’ve increase my rate so often I’m paying over $310.00 per month now. The space floods often and I walk through 8 inches of standing water to get to my rv door. My neighbors toy hauler was broken in to as well.

As many other people already stated: They increase the rent rate frequently. My rent went up 40% in 1 year. A very sneaky way to get more money because they know people don't like to move their stuff. I wonder if there is a legal way to stop that.

I believe Extra Space Storage on McLeod in Albuquerque has sold my unit against my will to pay them in not but six days from the day it was auctioned off. After begging and pleading with Elena she had the audacity to say to my face, "Oh you have ten seconds," then, "Ohhh it's too late. It's been sold and we got just a little over what you owed...." then told me I would be getting a small little check in the mail.