Extra Space Self Storage

Myself and my other half enjoy the site with the manager Helena. We have a couple of units and the site is clean and safe. Helena is great and helps us out whenever we have a question. Thank you for being here for us and everyone.

I rented a unit at the Extra Space Storage in Warminster, Pennsylvania to store clutter from where I live. To start off with, reserving the unit was extremely easy and painless. It can be done 100% online, including signing the lease, and all you have to do is go to the facility to put a lock (that they provide you with inside your unit waiting for you after reserving) on the unit after reserving. Gate access is from 6am-10pm, which won’t be an issue for most people, although I wish it was 24 hours, since if you’re paying $58 a month to store stuff, there should never be a time when you can’t access your stuff. For that I deduct 1 star, although I won’t deduct more than that because overall I like Extra Space.

Brittany is everything a professional individual should be plus some. She has assured me through her actions that she will continue to carry out the service I was accustomed to with a previous sales associate. Customer service has become a lost cause in the way of genuine interest, follow-up, correcting mistakes and maintaining productive communication. In my experience Brittany has been all of the above, AND with committed enthusiasm! She is sincere and keeps her word!

I stopped by the Sunnyvale Extra Space Self Storage yard yesterday and was able to find a space for a vehicle. I was impressed by the high degree of service provided to me and other customers I saw. Service was thorough and efficient without any attempt to sell me items I didn't want. I wish more businesses were run like yours, thanks.

As many other people already stated: They increase the rent rate frequently. My rent went up 40% in 1 year. A very sneaky way to get more money because they know people don't like to move their stuff. I wonder if there is a legal way to stop that.

I believe Extra Space Storage on McLeod in Albuquerque has sold my unit against my will to pay them in not but six days from the day it was auctioned off. After begging and pleading with Elena she had the audacity to say to my face, "Oh you have ten seconds," then, "Ohhh it's too late. It's been sold and we got just a little over what you owed...." then told me I would be getting a small little check in the mail.

Stay away! Our brand new boat was stolen from Extra Space Storage, we had it there for less than 3 months. We were assured that the boat would be safe with cameras everywhere and a gate which has to be accessed by an individual code. No one reported a break in to the police and to the customers. Weeks after our boat was stolen we went to get it out and it was gone! We called the police and The management told the police the gate was broken but they never reported it! The management also said the cameras were not working!!!!

**Beware. Do not store your property with this company.** They popped my locks while waiting for congress to fund unemployment. I live in NY. They targeted one of the three rooms looted and auctioned my brand new items, a room full of personal property. The manager did this after I told her about my unemployment. My things were sold in the pandemic for less than a thousand dollars because they didn't have any money. They allowed the manager to change my rate without notification which is stated on website under rates.

I have a 5x5 storage until that is advertised as $41 dollars on their website, yet in the 5 months I’ve had storage there, they’ve up the price and now I pay $78.50 a month. Price gouging at its finest.

Do not store your RV here. Our new fifth wheel was broken into within the first week of storing it with them. Before we even got to use it the exterior doors were damaged and personal items / electronic inside were taken. Extra Space takes no responsibility for security or theft.