Extra Space Self Storage

-PRICE INCREASE. First it was $125 bucks. Then $177. Now it's $213 a month? That's a lot of money for storage in the area I live in. And with so many other competing new storage places built? I don't less than a block away? It seems I should just move my stuff around as it's all neatly in boxes. Raising it 3x in less than 6 months seems to be a bit overkill. It seems like a great place to store stuff for a month or so and then move out. It seems that would be the best way to go about it. Or just move your stuff from unit to unit to save costs. Sooner or later, they will get tired of people doing that I guess.

-LIGHTING. It's okay. In the storage I got, it was broken for like 2 months and took about a month to get fixed as they had to wait for parts. It's the NEW LED style, so I can understand. Just wish there was more communication on that.

-SERVICE. It's been pretty good. I have to admit, it's not bad. One of the people I saw seemed to be a bit miffed about seeing me. But I get the Wagie lifestyle. They want you to have a car for the job, but I don't think they pay for gas and trips. So not a great company to work for I think. But who knows. Overall? I have had no problems so far with staff.

-LOCATION. It's VERY close by. So I like it. And it does seem more upscale than most others. Still weird they don't have trash cans there. But I can understand that. The place is however kept very clean. And they do have nice music there so it's kind of nice there.

-COST Vs. Benefit. It's higher than the rest. But I suspect they do this to keep riffraff out. I can understand that. I also think since it's so close, it's nice to be able to just walk across the street and get what I need. But really? If you're going to pay more than $200 a month for something, you might want to get some property and do the same thing. Starting a storage business is pretty worthwhile. So I think that this company is great for short term stays, but long term? I would look elsewhere.

-BEST PART OF COMPANY. How EASY it was to get started. I mean it was fast. Easy. And the way it should be. I had zero issues getting the unit all online and it worked flawlessly! Doing it all online was a cinch. And I have to say the best part of it all. Everything was in my unit ready for me to get started. The process was a BREEZE! And I do enjoy going there. I like the music. And it has some nice views there. So overall? Pretty happy. And I have to admit. They make the place on the outside look VERY nice. The Flags outside are getting a bit worn, but overall, still looks nice and new.

Conclusion: I will be moving my things to a new one and shuffle my stuff around for the best rates. I got nothing better to do, so why not. :-) Either they will get tired, or I will. One of the two. I need to organize my stuff anyways. And stacking it again in another unit seems like a good idea.

-**

During the 1st week we had a couple unfortunate incidents. Due to my drastic situation I had been experiencing homelessness. I needed a place to put my clothes and items that were way too much to haul around with me. But due to exhaustion and winter weather conditions, I accidentally fell asleep in my unit 2 nights in a row while coming and going to change my clothes and seek some heat and rest NOT trying to stay in the unit as a living space! The site manager made contact with me after my door code failed to work and stated that the usual protocol was to terminate the lease but that they would reduce my access to office hours only!

My operating hours are outside of 9 to 5 and that rendered me unable to access my clothes for which I had to buy something to wear and replace hygiene products. A week later (having been away from my property) I finally managed to arrive in the evening and was getting my stuff together when I realized I had lost track of time and was again approached by security and this time asked to move out.

I am absolutely furious with this so called policy which leaves little room for human error (error which considering the state of the global economy and the impact of COVID on so many people could be at least understood). But error or not I refuse to pay $250 dollars a month for reduced access outside of what I signed a contract expecting. I have another unit of the same size at $100 less a month without restriction or incident. A paying tenant should be free to utilize space however they need provided it is not illegal, unhealthy, disruptive or destructive. SUPER DISAPPOINTING after what seemed like such a good start. Guess I should have read all the reviews and complaints before signing.

And the story goes like this: I encountered who many of us would call a 'Karen!' Keep in mind, this happened in the middle of a bright sunny day (not night time and you'll eventually see why this is important). I've only had the unit for about 2 1/2 months and things had started off rocky to begin with by having the call center rep lie to me just to get the sale. This being my very first time renting a storage unit I had no idea what to expect. So on this day, I pull up and see (who I'm calling Karen) in front of the building sweeping leaves. She clearly sees me cause I was the only car...a very noticable car....besides one already parked. I go to my unit and I'm working putting things away with the door half way open (cause I don't want 'nosey' people looking at what I have in my 'private' unit) and I hear someone outside the unit trying to get my attention...It's her!

This woman followed me and wanted to view what I had in my there cause she claims to have never seen me before. Then she has the nerve to ask me if I've been living in the unit. So now you're claiming to know 'every' storage owner on the property??? And since you claim to have never seen me before, what behavior did you witness me doing that you felt the need to 'follow' me? I was dressed neat and normal, hair nicely combed...certainly didn't have the look of a homeless person. But for some reason she racially profiled me.

The sad thing is that Extra Space has already taken months of storage fees (which seem to have gotten higher) and I've only been there a few times. Certainly, if I was 'living' there, would you not have seen me 'multiple' times on the cameras coming in or going out at odd hours (and a smart person would not come there in broad daylight if they've taken up residence there. I feel I'm a pretty smart person). Not only that, I'm a business owner (2 businesses to be exact and my husband is a retired military veteran and a realtor). We 'have' a home that we've lived in since it was built brand new for 16 years that is close to being paid off. I drive a late model vehicle that IS paid off so I don't think I need to live in your creepy storage facility! I'd sell as many of my possessions as possible and find a 'normal' home to live in.

You don't just come up to people and ask them a question like that. You have to have overwhelming 'evidence' that something like that is happening. Your job is to maybe watch the person on the cameras and witness them doing unusual or irregular activity. Then if you see them coming in and going out at odd hours you may have grounds to confront them. I was later told by management there that she most 'certainly' DID NOT follow the proper protocol, but because she's still employed there, I felt the review was necessary!