Extra Space Self Storage

Thank you for the amazing customer service, Tammy called me to see how my move in went and ask if I need anything else. I end up getting another unit that is how pleased I was with the professionalism.

Thanks to all of you for the bad reviews about Extra Storage raising their prices. I went back to extraspace storage the next day after getting a unit, and got my money back. I don't like people playing with my money in time, so I decided to make one of my bedrooms into a stroage unit, plus I have a outdoor 6x4 storage shed --No wasting money. No price hikes. No extraspace storage--thanks to all of y'all, had it not been for y'all bad reviews, they would have got me too--take care

First time at this storage unit. I rented online that was convenient and efficient for my busy life. Got free month and free lock. BONUS! Was very impressed with the cleanliness of the establishment. The staff is super friendly and knowledgeable about the type of unit that is best for the customer. Was a pleasure to meet Martian the gentleman that helped me. I'm glad I stumbled upon this storage unit. I highly recommend trying them.

Aforementioned, the staff here are TCB, taking care of business! Courteous, helpful and professional. No attitudes or pushiness. Just quality service! Clarity is often a focal point in signing contracts or agreements. They are clear and concise.

My unit went from 38.00 to 76.00 in one month. What a rip off! Will be looking for a new storage facility. It's too bad the place is clean and open. Great hrs and the manager is great. This is just way too much!

Been a customer for 9 years. And over the years like others have mentioned the cost just kept going up, every 6 months. Although I was notified by mail 30 days in advance each time. But, what just happened this weekend is making me get my stuff out and never looking back. Went in on a Sunday to get some things out of my unit, only to find my lock was gone and one of theirs was in its place. Office not open on Sundays so had to wait until the next day. Called. Was told there was nothing in my file showing a new lock being put on, to come on in and they'll cut it off. Only after we get into my unit and see my cut lock sitting there, and my boxes opened did the manager tell me about the break-ins they had.

We rented two indoor storage units for six months while moving to a new home. In the second month of our rental, we found raccoon paw prints on several boxes in the unit and reported it to the manager. At that time no damage apparent and we were told that Extra Space Storage would contact their pest control people to take care of the problem and thank us for letting them know. At the time of retrieving our items (four months later) we were notified by our moving company that several items in the rear of one 20-foot storage unit had been damaged by animal urine, feces, chewing & clawing. When the mover's delivered the damaged goods it was evident that animals had been living in our unit for some time due to the overwhelming number of bodily fluids and feces.

The manager was very rude. They went up $90 0n my rent overnight. They make you pay for days that you're not using their storage and threaten you with collections if you don't pay. This was one of the worst experience I have ever had.

There was a break-in at the storage facility, where I rent a space. My access code was used and **, the manager at 5555 W Manchester called and DEMANDED I VACATE the unit immediately". The video showed 3 men, Extra Space never showed me the video, there have been many similar break-ins with thieves using access codes of unsuspecting renters. I have called Extra Space SEVERAL times and **, nor the District Manager have returned my calls.

Then I get an INCREASE IN THE RENT! These people are horrible --they are unprofessional, unethical..DO NOT DO BUSINESS WITH THEM.

Storage Express was purchased by Extra Space Storage in 2022 and I’ve had issue after issue with them since the merger. Today 4/7/23 I called the customer service line where I spoke with an associate name Rosa was extremely rude and unprofessional. I asked the agent to send me information pertaining to the rate increases, because I had not received anything. I had no communications indicating that in addition to the rent increase, that the monthly insurance was increasing, or that there were changes to the late fee, which doubled, and changes to the grace period. I informed the agent that the only communication that I received stated that my monthly rate was increasing, nothing more.