Extra Space Self Storage

I am a 100% service-connected veteran, I had several hospitalizations since December and I was in rehab for months, Extra space storage in Seabrook, NH did not tell me they auctioned my stuff off; until I found out when I got out of rehab. When I called the office they told me they were in touch but never received a call or text on the amount to pay, in the past I even received an e-mail that gave me a link to make the payment this was not done, or did they care about it either. When I called the office they said, "By my voice, they can hear I could be black so they do not know whether I could pay in the first place", now I have had the unit for over 4 years and had several hospitalizations but was able to pay.

I have had a Storage Unit with Extra Space Storage for about 2 and a half years now. I have never had a late payment, don't have a climate controlled unit and it's outside which tends to collect all the dirt and leaves at the doorway outside and inside from the wind. It's not the top of the line space for storage. Anyway, I received a letter in April of 2021 that my rate would increase by $22.00. I called the office and spoke with a property Manager back in April and was told that is a regular thing and that it was only $22.00 which they said was not a significant increase. I was not happy with it as I was under the impression I had locked in on my rate or at least that is what you are somewhat lead to believe when signing your papers.

Bait and switch is what they do. Lure you in with ok pricing then raise and raise. 6 months ago I was 87.00. They just raised it to 181.00. I'll be moving soon. You are not locked in on the price. They tell you that but the contract is different.

After 18 months, this facility increased rates by 50%. I learned of the increase on my credit card statement. This is highway robbery. Even in the face of today's inflation, their rate increase is nothing more than price gouging. They claim the new rate is "competitive", but I have researched other facilities and found many quality facilities with significantly lower rates. Do not store with Extra Space. All leases are "Month to month" and that enables them to raise rates whenever and however much they want.

Raised my monthly rate by 74% within a 2 year period!!! If that's not bad enough, I only found out because of my credit card statement. Upon calling the local facility, I was told they failed to mail out the rate increase letter.

Existing Customers - Beware of large rate increases! Extra Space Storage doesn't care about their existing/long term customers and they have no rhyme or reason to the frequency (or percentage) of rate increases for existing customers; Their business is strictly supply and demand and they are more than happy with allowing existing customers leave if they don't want to pay the rate increase so they can draw in the next unsuspecting victim. They aren't really willing to work with you that much either. Site Managers say they have to check with Corporate...Corporate says it is up to the Site Manager.

I have a storage unit with Extra Space storage facility and this company handles the insurance for them.. I have a 5000 insurance coverage on my storage unit.. Rodents destroyed everything my children and myself had left of our life that was put in this storage unit. This company has no regard for honoring their own contract that they are in breach of.. My claims adjuster still never returned any of my calls or emails. I finally got in touch with her supervisor and spoke to him 1 time on November 22, 2021 and no return calls or emails since.. Our loss occurred on October 27, 2021. Here it is December 4, 2021 and still nothing... No Matter how many calls I've made, no Matter how many emails I've sent.. Nothing from this company. They could care less that they are breaching their own contract and no regard for their customers that they are supposed to be protecting in situations like this. Please please please help us.. Claim #**.

I've had several Extra Space Storage units in two different states but never had them for more than 3-4 months. I always chose them because the price was so good. Haha now I know why! I am currently in a unit and it's been 4 months and I noticed that the price they charged me this month was TWICE the price I have been paying!!! I called and they said "it's in your lease agreement the price will 'go up' after 3-4 months". Well who reads the 4 page lease agreement so I asked if they can keep the price the same. They said no but the manager said they'd "try" to negotiate a better price and let me know but it would be still 50% higher.

I have had my building since last October 2020, since then my fees has gone up at least 3 times… Citing Economic changes.. I’m just trying to figure out what changes because there isn’t anything different other than these prices… Customer Service is horrible.. They don’t try & work with you. They rather put your items up for Auction…

Beware. This place brings you in at low rates then increases them after the first 3 months. Unfortunately, my rent went up by 37% from $98 to $156. The same unit is $88 on the website. Find another spot.