Extra Space Self Storage

Amber is the exactly what a manager should be. She is very professional, kind outgoing, easy to talk to, friendly and so very helpful. The world needs a few more Ambers in management positions. She really is a pleasure to talk to even if it isn’t about storage needs. Even my dog Kyra loves to see her when we visit there.

Lisa and Julie are both extremely competent and friendly. They will work to make sure everything is perfect for you and your storage unit. The premises are clean, safe and well kept. I have a background in law enforcement (26 years) and believe they have done just about everything to insure good security measures. If you need a storage unit in Rio Rancho NM, don't waste time shopping around. It doesn't get any better than this place. Excellent and you won't be disappointed. John **.

This is the BEST place to do business, they truly care and value the customer experience! My mother is moving from SC so I recommended this storage facility since I live nearby. My mother is knee deep in the moving process and directly contacted the facility. Unfortunately, she became extremely confused about pricing and logistics during the process. During the entire process, the assistant manager, Tom **, was extremely patient, attentive, responsive and professional. He expeditiously and diligently worked to review, research and resolve the misunderstanding.

In Dire straits when I called to speak with someone who could, come close to fulfilling a miracle. I needed to save my Storage unit from being auctioned off. I had had some personal financial issues that interfered with me making payments on time. This time, it down to the last 3 days. TREE, assured come that everything was going to be alright by making sure that I knew about all the options that were available to me. Professional skills were top of the line and I am very grateful for her assistance and professionalism to help me resolve my issues.

I have all of my belongings at this facility in Lake Elsinore. I have been with them for almost 4 years already and they have been so much help. I'm not only happy about how clean the property manager keeps it but he is also kind with answering any questions. I would recommend it to anyone who wants to see their belongings well keeped and in the same condition.

It is an unfortunate situation that I paid Extra Space Storage in Memphis Tennessee over $4000 in storage fees to have my entire home furnishings damaged/destroyed from Property Neglect. I trusted and paid for Extra Space Storage to provide adequate care in which they failed to do. (1.) They did not replace the bottom of storage doors or add new or additional weather stripping when they knew it was needed. (2.) Changing the Chemical base for Rodents which was of less value and poor quality. (cheaper and did not do the job).

My rate has almost doubled in the years I've been there. They go up every 6 months. It's abusive. I'm a good customer and pay via automatic payment, but I'm also on a fixed income, and my income certainly has not increased comparably. Their value has become a liability.

I rented a 10 X 22 for 3 years, paid 237.00 a month. A large majority of my things have been ruined due to their negligence. The unit had a leak that they tried to repair 3 times. When I finally had enough and hired movers they decided to fix the roof, 2 weeks before my move out date. Needless to say, the roofers were there on the day my movers were there. Besides rushing the moving company the debris from the roof blew into a movers eye, I had to pay an extra 50.00 hazard pay, not to mention that the roofers were not adhering to COVID-19 guidelines.

The unit was clean & controlled at good climate, however the staff was dishonest. I noticed the increase in the contract but was told the rate would not go up though it did on multiple occasions. The unit was NOT accessible in an emergency. The toilet was not accessible during business hours. This was at the Miami Gardens Florida location 5903 NW 183rd Street.

I had been a customer for over 2 years. When I traded out a wardrobe and put the old one by the dumpster (this is something they told me I could do if I needed to dispose of something) they charged me a $50 fee and refused to refund the fee. I told them that I would be moving out since they didn't care enough to keep me as a customer and the only thing they said was when will you be moving out. Then the topping was when I moved out in March mid-month they refused to refund the prorated amount. I would never use them again.