Extra Space Self Storage

Extra Space Self Storage

 3.3/5 (265 reviews)

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Overall Rating3.3 out of 5
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About Extra Space Self Storage

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Extra Space Self Storage Reviews

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Page 1 Reviews 0 - 6
Verified Reviewer
Original review: April 15, 2023

Thank you for the amazing customer service, Tammy called me to see how my move in went and ask if I need anything else. I end up getting another unit that is how pleased I was with the professionalism.

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Verified Reviewer
Original review: April 7, 2023

Thanks to all of you for the bad reviews about Extra Storage raising their prices. I went back to extraspace storage the next day after getting a unit, and got my money back. I don't like people playing with my money in time, so I decided to make one of my bedrooms into a stroage unit, plus I have a outdoor 6x4 storage shed --No wasting money. No price hikes. No extraspace storage--thanks to all of y'all, had it not been for y'all bad reviews, they would have got me too--take care

3 people found this review helpful

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    Verified Reviewer
    Original review: March 28, 2023

    First time at this storage unit. I rented online that was convenient and efficient for my busy life. Got free month and free lock. BONUS! Was very impressed with the cleanliness of the establishment. The staff is super friendly and knowledgeable about the type of unit that is best for the customer. Was a pleasure to meet Martian the gentleman that helped me. I'm glad I stumbled upon this storage unit. I highly recommend trying them.

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    Verified Reviewer
    Original review: March 13, 2023

    Aforementioned, the staff here are TCB, taking care of business! Courteous, helpful and professional. No attitudes or pushiness. Just quality service! Clarity is often a focal point in signing contracts or agreements. They are clear and concise.


    March 12

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    Verified Reviewer
    Original review: June 7, 2023

    My unit went from 38.00 to 76.00 in one month. What a rip off! Will be looking for a new storage facility. It's too bad the place is clean and open. Great hrs and the manager is great. This is just way too much!

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    Verified Reviewer
    Original review: June 5, 2023

    Been a customer for 9 years. And over the years like others have mentioned the cost just kept going up, every 6 months. Although I was notified by mail 30 days in advance each time. But, what just happened this weekend is making me get my stuff out and never looking back. Went in on a Sunday to get some things out of my unit, only to find my lock was gone and one of theirs was in its place. Office not open on Sundays so had to wait until the next day. Called. Was told there was nothing in my file showing a new lock being put on, to come on in and they'll cut it off. Only after we get into my unit and see my cut lock sitting there, and my boxes opened did the manager tell me about the break-ins they had.

    I was never notified my unit was broken into. Fortunately for me the only thing that looks like was taken was my foldable rolling cart. But, the fact that I was not notified that they had found my unit missing its lock and they put one on it is the most frustrating part. The only reason they still got 2 stars is the ease of use, and customer service when I've needed it (other than this issue) was really good.

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    Verified Reviewer
    Original review: June 3, 2023

    We rented two indoor storage units for six months while moving to a new home. In the second month of our rental, we found raccoon paw prints on several boxes in the unit and reported it to the manager. At that time no damage apparent and we were told that Extra Space Storage would contact their pest control people to take care of the problem and thank us for letting them know. At the time of retrieving our items (four months later) we were notified by our moving company that several items in the rear of one 20-foot storage unit had been damaged by animal urine, feces, chewing & clawing. When the mover's delivered the damaged goods it was evident that animals had been living in our unit for some time due to the overwhelming number of bodily fluids and feces.

    All items involved had to be discarded. We contacted Extra Space Storage, and they told us to file a claim. For two weeks I was given the wrong information to file a claim and then when I was finally able to file online, the insurance claim representative would not take our call. When we contacted Extra Space Storage, they told us our claim was being denied because of food in the unit. They provided a picture taken days after we left the unit with an empty small jar of decorating sugar. We told them we had no food of any kind in our unit. Our unit contained household items, some furniture and clothing. They are holding steadfast that they can deny the claim because of food in the unit.

    Then the district manager told us to file a claim on our homeowner’s insurance (LOL). He also said that our claim would not be accepted by Extra Space Storage because damage items need to be reported at the facility and our pictures were taken at our new home when the moving company came. We wouldn't have a problem if Extra Space Storage had kept racoons from living on our stuff for months. Do not recommend and do not take the insurance offered, it's useless. We are confident we could win in small claims court, but the time and aggravation are not worth it at this time. They know we could win too. We also reported the insurance company to the state of NJ DOI. These are not little companies we are fighting. They are two corporations not taking responsibility for poor service.

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    Verified Reviewer
    Original review: April 16, 2023

    The manager was very rude. They went up $90 0n my rent overnight. They make you pay for days that you're not using their storage and threaten you with collections if you don't pay. This was one of the worst experience I have ever had.

    7 people found this review helpful
    Verified Reviewer
    Original review: April 12, 2023

    There was a break-in at the storage facility, where I rent a space. My access code was used and **, the manager at 5555 W Manchester called and DEMANDED I VACATE the unit immediately". The video showed 3 men, Extra Space never showed me the video, there have been many similar break-ins with thieves using access codes of unsuspecting renters. I have called Extra Space SEVERAL times and **, nor the District Manager have returned my calls.

    Then I get an INCREASE IN THE RENT! These people are horrible --they are unprofessional, unethical..DO NOT DO BUSINESS WITH THEM.

    3 people found this review helpful
    Verified Reviewer
    Original review: April 7, 2023

    Storage Express was purchased by Extra Space Storage in 2022 and I’ve had issue after issue with them since the merger. Today 4/7/23 I called the customer service line where I spoke with an associate name Rosa was extremely rude and unprofessional. I asked the agent to send me information pertaining to the rate increases, because I had not received anything. I had no communications indicating that in addition to the rent increase, that the monthly insurance was increasing, or that there were changes to the late fee, which doubled, and changes to the grace period. I informed the agent that the only communication that I received stated that my monthly rate was increasing, nothing more.

    Rosa went on to say that the rental agreement was sent out via postal mail and email. She stated that whether I signed the agreement or, by continuing to rent with them means I agreed to the new terms. I told her, nonetheless, I need to see this information in writing because I never received it. She went on to say that I probably misplaced and it’s really not her problem if I didn’t receive it. When I told her that I was done speaking with her because she was rude, she continued on with her behavior, she even laughed when I told her she could get me a manager because I had nothing further to discuss with her.

    If this is how Extra Space Storage treats their customers, I am happy to part ways. As a paying customer, I can’t believe they have associates who behave this way. I will do whatever it takes to rectify this situation. Legally binding someone to terms and agreements without their knowledge or signature seems quite unethical.

    4 people found this review helpful
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    Extra Space Self Storage author review by Jessica Render

    Extra Space Storage operates self-storage facilities across 38 states and Puerto Rico. They offer various storage unit sizes as well as storage for small to large vehicles and boats.

    • Unit size: Extra Space Storage offers unit sizes ranging from from 5 feet by 5 feet to 10 feet by 30 feet. This is equivalent to the size of a small walk-in closet to the size of a one-and-a-half car garage. They also offer enclosed garage style parking to protect vehicles as well as outdoor covered or uncovered parking.

    • Moving tips: Consumers can find online moving tips via informational videos or guides. Planning tips include information on downsizing, staging your home for sale and hiring a moving company. Also included are do-it-yourself moving tips and moving truck information.

    • Discounts: For people moving themselves, Extra Space Storage partners with Budget Truck which offers a variety of trucks and vans. Consumers can call their toll-free number online to reserve a truck and save up to 20 percent. If people rent for a year or more they can receive the 13th month for free.

    • Storage lease: Storage leases are offered on a flexible month-to-month basis or a long-term, prepaid, yearly basis. Insurance is required for each unit rented. Monthly payments can be made on-site, online, by phone or by mail. Upon vacating the unit, consumers need to give a verbal 2-day notice or a written 15-day notice.

    • Service areas: Extra Space Storage operates in 38 states and Puerto Rico. Consumers can go online for a breakdown of cities and which units are available in each city.

    by Jessica Render ConsumerAffairs Research Team

    As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. She holds a degree in journalism from Oral Roberts University.

    Extra Space Self Storage Company Information

    Company Name:
    Extra Space Self Storage