Extra Space Storage Reviews

They will rob you blind when I tell you to run I mean runnnnn! I moved in last October 2025 at Extra space storage on Harlem in Berwyn Illinois. I was paying $134. In February 2026 it went up to $187. 6 months later August 2026 it's now $278!!!! For a 10x10. Get out of here. They have a manager named Nancy. I fell behind twice so from $187 for June July and beginning of August it was almost $900 then she said my stuff was supposed to be auctioned off. She cut my lock and said they took inventory prior then a auction. My brother paid my storage and they gave me no notice. I have a terminal illness. I’m moving my things out. Do not rent from these people. They have no customer service skills and then going through my things before even an auction and cutting off my lock. Run. I will post photos once I get to my unit.

Be very careful renting from this company because they attract you with a low rate and within six months it increases twice the amount. Also, they use a call center who will misinform you about the rate, they don't care if customers are happy or not because there is not association with the company. These call centers will get paid from these companies regardless. When chatting about your agreement, NEVER engage in conversation with any company's call center, they will lie because they don't care and only to get customers to sign an agreement.

Absolute bait and switch with regards to pricing. Signed up online with no promotion pricing and after 4 months my price more than doubled, no warning, no reason. Assume I had a running contract. How this isn't predatory pricing, I do not know.

Do not Use this place. I rented a tiny Closet for $29 per month. After 6 months it jumped to $59. After 1 year it jumped to $80. They raise the rent for no apparent reason.

Absolutely a scam company! I got a storage unit last year, then they jumped my monthly rent sky high. I changed to a MUCH smaller unit for $49 per month a couple of months ago. I just received notice that my rental is jumping to $85 per month!! What a scam! I'm moving my things back to our house! You're not going to abuse us, and I refuse to be treated in this way. Screw you, Extra Space, greedy jerks!

The rate hikes are insane every year. It’s like 20% or more. I know a lot of people moved out because of the prices and I get it. The economy is everything‘s going up, but they’re just off the wall.

Agree with others that have pointed out that they were lured into an introductory rate and then charged a significant increase. We had to move my elderly mom from her home to an Assisted Living in a very short time. I didn't have a ton of time to research storage units. We chose Extra Storage Space due to location and a competitive price. I paid for 4 months in advance and paid for insurance. Our base rate for a 10x10 was $120.00. This month my 4 months are up and I pay monthly. I got a notice that the unit is going up 40% at now $168.00. Unbelievable.

I am incredibly disappointed with my experience at this Extra Space Storage facility. When I initially signed up, the rate seemed reasonable, but it has become clear that this is a classic "bait-and-switch" operation. Within 12 months of moving my belongings in, my rent has been increased by over $150. It feels like they intentionally lure you in with low "introductory" rates, knowing full well they plan to hike the price significantly once your items are already packed away and moving them out becomes a massive logistical and financial burden.

I have a storage unit with Extra Space Storage. Twice, they have raised my rent without any notice. That seems like it should be illegal.

I was not told from the beginning that the monthly cost would be different every 3 months… I had to move my things to a smaller unit to not pay more. Than the original amount promoted on advertisements. Very unfair tactics to lure in new clients. I had my items for a year at other storage companies and never had surprises on price increases. I am moving my things out of Extra Space soon before the next 3 months come around.

Crystal Lake Facility - Virginia Road. After 3 months of $200 rate - received notification that rate was raised 40% or $80 a month for unit to store car. Seems a bit high of 1 time increase. Price gouging comes to mind. Lucky that many companies offer services like these guys.

Do not rent, you will regret it. I started out paying $22 a month for my unit 18 months ago. 6 months into it they raised my rent to $52. That's 130%. Six more months goes by they raised it to $99. That's 100% more per month. Without notice in other words I have auto pay and they never told me they were going to raise the rent. I had to find out all my own. Beware do not rent a unit from this place. I rent from Extra Space Storage on Apex Road Sarasota Florida and will be moving out on Saturday

I was logging on to pay my bill, and my rent more than DOUBLED!! I called the office, only to have the service agent reply with, "OH MY GOD," when I was trying to explain the purpose of my call. I insisted on speaking to a manager and I was told- "I will have them call you..." 2 hours later, I call back and was told, "He will call you tomorrow, he's busy." I'm appalled.

Items in storage for 7 years. 720 Veterans Memorial Hwy SE, Mableton, GA 30126. Rodents damaged my furniture (sofas, mattress, love seat). Other boxes have rodent droppings and pee so I threw any contaminated items. Everything on storage covered with dirt from the workers blowing the driveway. Cost of the storage was $275 per mo. For a 10x20 unit. No pest control or seal under the doors.

I rented a unit at Extra Space Storage because I needed convenience and flexibility during a stressful move, but the experience has honestly been more aggravating than helpful. I was contacted and threatened with having my lock cut and being charged additional fees because the lock was apparently “not secured properly.” The problem is that when I first rented the unit, nobody was there to actually show me how the locking system worked or verify it was set up correctly. Now, despite explaining that I physically cannot get there until Tuesday because I live an hour away, management was completely unwilling to work with me or offer any reasonable grace period.

Warning to all. Get rid of your things or sell it, just don’t put it in that storage facility. They have an infestation of rodents. I caught exactly 24 rodents. They do nothing about anything except raise your rent, not like they deserve it. The one that ran the facility would not get off her lazy butt to do anything and she was letting two homeless people live inside there for quite some time before I mentioned it to her because they kept causing problems for me. To say the least, there is a bad rodent problem, which was very disgusting, and half the time it smelled pretty bad.

Every 4 months and I mean EVERY 4 months they increase the unit price by $80-100, yes you read that right. The “nice” manager claims to have a storage unit too so he plays at being understanding. Then he blames “corporate”, “I don’t even know the price until I see it, it changes every day”. They NEVER mentioned that incoming price is a promo or that it will increase significantly after a few months. They gouge and could care less. The increase is set (maybe if you’re lucky) in a small size postcard that looks like junk mail. They send many reminders to pay on the app or by email but not once do they email or note in your app that your rent has increased. They’re I’ll with greed. Stay away.

Something is very wrong with this place. The price they charge will not be what you will pay 2 months later. I am in the smallest unit and started paying $38.00. Two months later it went up 100% to $78. They know they are doing something wrong as you can not contact anyone at the corporate headquarters. Go anywhere else but this place. The BBB needs to deal with this type of behavior.

Extra Space just purchased the company I used to do business with. From the get-go, it hasn't been a good experience. I had autopay set up, but it didn't work on their end and charged me a $50 late fee. When I spoke to customer service - which was impossible to get in touch with - there is no central customer service, the request bounces you back to the location you rent from, so I had no recourse to complain about the service I was receiving. Also, on the website, I can't access my contract as I used to be able to. In addition, there is no way to sign up for email or text notifications without also signing up for advertising notifications. The FAQs offer no help at all. Now they want me to sign a new contract. They are not grandfathering the contract I already made with the previous company. I am stuck. I live overseas and am not ready to remove my possessions. Terrible company.

Day 139+ without functioning climate control at Extra Space Storage Maui. After multiple conversations with management, district management, and corporate customer service, only a limited recent credit adjustment was offered for April/May — despite the climate-control system failure beginning on December 20, 2025. There has still been no meaningful retroactive resolution for the previous months, customers paid full premium climate-controlled rates without receiving the advertised service. Formal consumer complaints and further escalation are now moving forward.

I would give them a 0 if I could. I was paying 144 a month and out of no where my bill jumped to 277 - That's almost DOUBLE!! I called in to inquire and they said the best they could do is 235.20! deceptive marketing and shady rate practices. Total BS! They have lost a customer.

Extra Space Storage keep raising my bill repetitively. I feel I'm not being treated fairly. 1st it went up 40 dollars then another 24 dollars. I'm being ripped off.

Horrible company. Told me I had to buy a lock, even though I already had an Extra-Space lock from before. They said don't worry, if I don't use it, I can turn it in when moving out for a refund. 6 months later I moved out and suddenly can't get a refund. The lock is unused and still in shrink wrapped plastic. The guy said I needed to turn it in when I rented the locker. When I rented the locker, I tried not to buy it in the first place! Then this guy says I should have turned it in before I moved into the locker? That makes no sense! The reason I changed lockers to a different company is because they raised my rent nearly 50% as soon as they could. Will NEVER use this company again! Bait and switch, dishonest BS!

Great experience with Extra Space Storage. Price is reasonable and the staff is very helpful.

Due to erratic changes in the US economy specifically for federal employees of a certain color, I had to relocate suddenly from a home, heard about Extra Space, sorted n stored my belongings believing I would extract those shortly, however, unbeknownst to me, after 4 months I found my rate to increase 80%. I inquired about this as it seemed another unusual promotional bait and switch by the exorbitant price increase. The rep said, "I told you.." He didn't or he used a slick way to evade or not mention the issue.

I’m extremely disappointed with their pricing practices — it feels misleading at best. We were initially attracted by a low rate (around $70/month) and even paid for six months upfront. As soon as that period ended, the price suddenly jumped to about $160. That’s nearly double, with no changes or improvements whatsoever. Before this, we had already rented at a neighboring facility of the same company on Zebra Place (they literally share back walls), and the exact same pattern happened there: low introductory price followed by a sharp increase after a few months.

Received a reminding text message of rental fees. It was a surprised new rate with additional $100/month without any advance notifications whatsoever in any format (email, text or call). After inquiring about the surprised demand with the manager, who subsequently admitted that there was no such notification sent in their database, Then the site manager simply stated that they will lock the unit out and potentially auction off the content if not paid in full of the demanded new rate without notification. It's a act of bullying the customer hoping to scam additional funds knowing the customers are on the hook. Unfair fraudulent business practice that has been a conmmon complaints with this company. They simply do not care about customer service and customer satisfaction.

Headline: WARNING: Dishonest Bait-and-Switch & Rude Management. Avoid this place at all costs. They are not honest. I saw an advertised price for a unit at $50 and spent over an hour on the phone with a representative to confirm it. I even PAID for the unit over the phone and cleared out my old storage space to move in. When I arrived, they refused to honor the $50 price I already paid and tried to force me into a $300 rate instead. When I asked them to give me the unit I had a reservation for, they completely ignored me and tried to send me to a different location miles away. The staff on-site was incredibly rude and unprofessional. When I asked to speak to a district manager to resolve the lie, they refused to help.

$94.40. $158.05. $253.05. The price jumps listed above spanned only 15 months. The clickbait, $94.40 monthly, was switched after 3 months, to $158.05, ballooning to $253.05 after 15 months. The ruthless progression in price increases, justified by an allusion to "market" rates, is built-into the business model as is the tiny white post card sent by US mail that quietly announces it. This is an industry crying for government regulation. Good government is supposed to protect citizen-consumers but the matter was deflected by the elected local representatives that I contacted.

It was 4:45 pm on a Friday afternoon and Kelly at Extended Space Storage McMullin Booth Road in Clearwater Fl greeted us with a smile and was able to fulfill our need for a smaller unit within a few minutes. He was fast, efficient and friendly. THANK YOU for great customer service!!!!

I rented a storage unit 5 x 7, in or around July 25, 2025, at the Mount Vernon, NY, location. The prices were decent. Off course, you need to pay insurance on your stored items. I was paying $92, from July 2025 until September 2025, and then I received a post card in the mail stating that the rates were going up to $102, each month. So, from October 2025 to March 2026, the fee was $102. It didn't go up too much from when I rented this storage facility, so I could handle the extra fee. I received another post card dated March 19, 2026, and the increase for the 5x7 storage unit went from $102 to $152. Mind you the insurance I pay is for a value of 5k which is $26.00. The new increase is $50. Too much for me to afford. So, I'll try another storage facility, for now and hopefully they don't increase over $50 or more.

This place is a disgrace. No one would work with me. I was hospitalized in and out for over 14 months and they kept adding late fees where I could not afford it with not working. I could of paid my payments if there wasn't an additional 130 added on or more late fees. So now they own all my belongings.

Be ready for the biggest lawsuit you'll ever face because you locked my CPAP machine in my unit and I could not get to it. Why you put the extra lock on it when I already already paid up. You will be giving me a refund. And I am going to take you to court to sue you cause you had no reason you had no right to lock my unit up. And when you did that I was without my CPAP for a whole 5 days.. Get ready!!!!

Rented a unit at the Farmington, MI location for 3 years. Yes, the price increased regularly but I did not deduct any stars from the rating because EVERY storage unit company does that and they did provide advance warning. The customer service is awesome, friendly, helpful, accommodating, will work with you on late payments. I vacated today and there was mouse poop on my storage containers but again, that happens in all outdoor-access storage units. Moved to a unit closer to home, was going to go with Public Storage but their customer service is awful and they are very unprofessional and unorganized so I went to another Extra Space location in Lincoln Park, MI, and rented there. That location is great as well.

Greetings everyone, I am writing this review and wish it could have been 100 stars because of the amazing treatment I received from ** and ** at the Extra space storage located at 8501 Ardwick Ardmore Rd, Landover, MD. These two guys showed great concern, respect, courtesy and knowledge about their job at the storage. The assisted me with moving out, etc and I am very thankful to GOD for their EXCELLENT CUSTOMER SERVICES. Management please acknowledge these amazing workers. Thank you.

671 BATCHELOR STREET TOMS RIVER, NJ 08753 & its surrounding areas. Outside units are literally less than 5 minutes away from this location. AVOID THESE PLACES at all costs! Just look at their reviews! Around or less than 2 STARS! That tells you WHAT TYPE OF COMPANY THEY ARE! THEY are a rip off, period! Do not listen to their prorated rate gimmick, and the amount of increase is SHOCKINGLY HIGH! It's embarrassing how they treat their customers and try to take advantage. It's beyond sad! We just need to let people know how they are. Avoid them at all costs. Many more to choose from! Just do your research. Guaranteed you will find a better rate, better customer service, and better district manager, Mike, who would cater and understand their customers. I have been in retail for over 30 years, and this treatment of your customer base, is embarrassing and appalling.

Moving out of our home while waiting for our new house has already been a stressful process. We had help for one day and were working quickly to get everything completed. We needed a 20x20 unit, and Extra Space Storage had one available in town. We booked the unit. When we arrived, we discovered it was actually two 10x10 units combined. We were given two locks keyed the same and were asked to retrieve the black bags containing the original locks from inside the units and return them to the office. We were accustomed to having staff show us the units, but instead were only told where to go.

Rented a 5’ X 10’ unit from them in May 2025 for $25.00 per month, 3 months later, they doubled the price to $50.00 per month. Just got notice that as of 3/10/2026, the cost will be $105.00. This is outrageous & I will be looking for alternative.

I got a small unit started off at 80 a month then a couple months later went up 131. Been there a couple times to get things out of unit. I had my own lock and keys then went in Dec 19 to pay bill then Jan go pay my unit online and my bill was 196. I paid it and called the following day asking why almost 60 dollars more and they said my lock was broken in which when I went last it was fine. Even double checked it before leaving making sure it was locked. But according to them it was broken and so they charged me for their lock and mailing fees for the keys but yet haven't received nothing in mail.

I have had a very good relationship with John at Extra Space on Monroe Rd near Matthews. Very professional, and prompt if I ever needed anything regarding my unit. He is very helpful and kind. He is an asset to his company.