PublicRecordsData.us Reviews

Simple, straightforward and helpful. Thank you. Didn't have to explain and go back and forth. Thanks again.

I was unaware of a charge that was put on my card and they immediately cleared it up and gave me a refund.

I had an issue, the person who handled it was great, I appreciate the understanding and ability to work with me.

Provided the facts / customer service confirmed - request taken care of. That is the way business should be done.

Prompt, informative, professional, excellent service.

Very helpful customer service team - was able to get the help I needed right away.

This is a great tool for accessing public data and so far I've used it to look into properties I'm interested in buying however sometimes I'm left with a reoccurring charge but when I contact customer service, they are always willing to help. Thank you Nicole for your help and patience today!

Nicole was easily able to report a resolution to the question!

Quick and efficient processing of the cancellation of account.

I contacted customer service via chat. It was a simple, pleasant experience. Very helpful!!!

Great and fast service by Donna, helping me on my request.

Daniel was awesome. He handled the problem quickly and professionally. I wish more representatives were like him.

Very fast chat and handled everything with a smile. Very polite and eager to help.

Wanted to close and end subscription. Very quick and easy! Was anxious prior due to the stigma of the misconceptions of being hassled. That was not the case. Quick and easy.

Great support from Sandra in Customer Service. She was quick and help me solve the issue very quickly. However, I would be careful. They charge $36 instead of what they explicitly say (in my case $1) for the report.

Overall, the entry into this was a little confusing, as I somehow signed up for a recurring subscription that wasn't what I wanted. I was looking for a single current report on my own property, which I received and satisfied my needs. To that end, the site was good. The subscription piece was unsuspected and not appreciated. But, was easy enough to stop, so that also was good news.

Had to cancel my account. Did not realize it was so expensive. The representative was very helpful.

The assistant who helped me was very helpful. The purchase process was confusing leading me to assume the product was $7 when it was actually $36. I would have never agreed to a $36 purchase. The note continually said I would be charged $7. This feels dishonest to me and I will never use this service again.

Donna was very helpful and kind, thank you for your help.

I don't know how I signed up for repeated records but I am pleased how easy it was to correct my problem using CHAT.

Helen was amazing and helped assist me to resolve my conflict!

Jerry helped with no problem. Great customer service rep.

Good service, thank you for the refund. The service needs to tell people it’s going to charge them.

Jerry was very fast and efficient, I appreciated his help.

Excellent customer service. Very helpful. Richard helped me.

The chat was very helpful and finished my request.

I ordered a simple property owner report, which I was told was $7 and I was fine with that; then I checked my account & I was also charged $36. When I chatted with your AI assistant, they advised it was for a complete package, which I did not want. The chat assistant refunded $ 36 to my account, and I appreciate it very much.

I was charged 30 dollars and forgot to cancel so I needed help. Anthony helped.

Agent Ashley handled my issue in minutes. Great service.

Amanda helped with the resolution of a billing issue. Quick and easy.

Ms ** was very helpful assisting me. She understood the problem and solve it.

Efficient and effective and friendly service - my problem was resolved.

Great service and very kind. Will definitely keep using.

Closing my account was easy and "painless". The request to close my account was simple.

Representative quickly helped and knowledgeable, willing to help and resolve my issue quickly. I recommend.

Beware of the EXTRA fees. When you start the process, you only see the $1 fee. Then you see a bunch of optional $7 fees for this or that. Then, oh surprise! You have a $36 charge on your debit/credit card. Total scam, as you can get these for free. I was caught by the urgency of my request, and I let the ".US" at the end of the URL fool me into thinking this was a US government site. I should have done my due diligence and look it up closely (i.e., ".gov"). Also, they make sure to NOT make it clear that the $1 is just a preliminary charge to confirm your account but also that THEY ARE NOT ASSOCIATED with any US government departments—they make sure this info is NOT obvious during the transaction. When I called them to inquire about the $36 charge (I was expecting only $1), I could tell they are used to these inquiries, as they were very swift and quick to answer my two questions (it was [hidden] in the site before you clicked "agree").

Very helpful and customer service was wonderful. No issues.

Good communication, fast response and I got all the information I needed and it was very easy to delete my account after I got the info I needed. Thank you.

Agent helped cancel account. That’s great but had no idea I was signing up for recurring charges and the initial charges weren’t clear nor upcharge. So disappointing that it’s kind of scammy.

Richard was very helpful and helped quickly. Before he helped I was very upset.

Service is great! Thanks to George, customer service. He assisted me when I made an error.

Reports are detailed and very useful. Customer service responded immediately to my billing question which was resolved on the spot without any issues.

Karen was awesome helping me close my account. I had no idea that I had signed up for an ongoing account. Found out that I could access information thru the state website for free.

Super helpful. His name was George I believe. I accidentally clicked the wrong option and he was able to refund me.

Received complete info but it was not clear I was signing up for the bigger package of data searches. I thought I was paying $7 for one search rather than $35. That felt misleading.

Took care of my situation quickly. No confusion and my problem was solved within mins.

Fast and easy to use platform. Quick response from client service.

I was very pleased with the service I received today. Thank you.

They handled my problem fast and perfectly! My account was charged without my knowing I bought the wrong thing and I was also sent a refund and I am very pleased!

This service was super helpful, and easy to use. Customer service support. Thank you.

Frank was very kind and helpful with my issue. It was resolved in a timely manner.

Useful information and good customer service provided.

Well I tried to get a report that I thought cost a dollar, I was charged $36 for some reason, but I contacted them right away and they refunded the money without question.

Carol was amazing. Handled the cancellation of the account and secured a refund within 5 minutes.

Samuel of customer support was very responsive, helpful and knowledgeable.

Received very prompt and helpful service through the chat when I inquired about canceling my subscription.

I was looking for a $1.00 report. They put me on a monthly subscription, but when I inquired and protested, they immediately refunded the additional charges.

To resolve an unrecognized charge to my credit card, after obtaining a public record, the help from "Samuel" via Chat was prompt.

I am very happy with the prompt service I received when I reached out to cancel my subscription. Very satisfied.

The bot was helpful solving the problem and I appreciate it. What I'm not happy about is that I looked at a record and paid for it. I didn't know I was actually signing up for a monthly charge. Also, the bot said it was paying for my "report package." I got no report package. This is a borderline scam with that lack of service and charging me for it over 2 months.

I just contacted support after seeing a $36 charge on my card. A charge I never agreed to. Fortunately, the support handling my issue was great and the issue was fixed in seconds. Unfortunately, your website and system sucks and you are charging people for a report they aren't agreeing to.

I did a live chat with Anthony. He was able to help me quickly and efficiently.

The chat person was helpful. I was not expecting any additional charges from my bank account. Closed my account.

Needed help cancel a charge and it was taken care of immediately.

The customer service was great! Very friendly and helpful. I made a mistake and the representative took great care of me.

Ashley was very helpful. I didn't know I had signed up for a package, which I definitely didn't want, and she was able to cancel it and get a refund issued! She was a pleasure to deal with.

My issue was solved immediately and easily. I needed to remove my card from the account and it was a painless process.

The agent wasted no time with my issue and resolved it immediately.

Service was good; I found what I needed. The staff was helpful and the amount of time spent was minimal.

I used the website about a month ago to try to find some family records. I noticed a $35 dollar charge today and cancelled my account. Maria assisted me and assured me that I would no longer receive any further charges and that the current $35 charge would be voided.

Great customer support. Very quick and professional.

Received assistance quickly. The account was closed to avoid additional charges.

Nora was exceptionally pleasant to chat with. She was also incredibly helpful and took care of my issue immediately. She should be given a raise and a promotion. Thanks Nora!

I accessed this service by mistake but they cancelled the account, presumably, after one charge. I thought it was a county service.

The support was great. They removed after their company website added me to a subscription without my permission. I think the company would be better to stop the scammy tactics. The support was good though.

Helped me with my confusion. I was able to get clarification and a refund.

Karen was very helpful and quickly resolved the unwanted charge.

Simple to get my account closed, easy communication.

Ashley, who helped me, was amazing. My daughter accidentally purchased a subscription and she helped me with refunding it with no problems.

Great customer service. Ashley was great. Answered all my questions and was very professional.

I was very pleased with the customer service at this company. They resolved my issue promptly and to my satisfaction.

I was in need of accessing my own home records for an application with the County Planning Department, and requesting a report was easy and quick. The report was offered as a $1 dollar one time report, so I agreed, but later received request for additional charges for total access, which I declined. I was charged $36 dollars for the full access, but when I contacted Customer Service through the chat to explain I did not approve the full access charge and requested the cancellation of my account, the refund of the $36 dollars was processed, and my account was cancelled. Great customer service!

Katherine helped resolve my issue very quickly! I was pleasantly surprised with the outcome and the response time.

David Helped me with my account. He was very professional and efficient. Thank You.

I had a problem with billing and it was resolved in less than 5 minutes of contacting customer service. Amazing.

Quick and easy assistance! Rebecca was very helpful and quickly resolved my question.

Helen was very helpful and professional. I didn't know if I was messaging a bot or a real person though.

The chat was very helpful and efficient. They helped with my issues quickly and hassle free.

I used the chat box on their website to ask for a refund and close my acct. No idea how I subscribed initially but chat was pleasant and easy to use.

I had great service. I wanted to cancel my subscription. The chat was fast and very helpful.

Great customer service, I was definitely helped for the issue I came with.

It's a good service, but I was overcharged by their sneaky billing system. However I contacted customer service and they put it right in under two minutes!

Steven helped a bunch, straight to the point and helpful.

Very helpful, very fast service. They solved my issue without question.

I misunderstood the charge, and made a buy. Got prompt response and promise of refunding.

Online chat experience was great! They were able to close my account and refund a charge for a report I didn’t want in less than minutes!

Needed to discontinue autopay. Easy to do and seamless. Thank you.

Fast knowledgeable customer service. Overall very happy.

Service worked as offered and customer service was responsive and easy to work with. Thank you.

I had a problem and I asked for a refund, and it was issued quickly without a problem.

This is a very fair site. They helped so much with a refund that I was not expecting a charge for and it happened. Instantly the lady's name I talked to was Mary. She was very, very helpful, resolved my issue very quickly.

It's the old bait and switch. I purchased what I thought was a one time search. One month later I'm suddenly charged $36 for a monthly subscription I never signed up for. When I called "Toby" insisted that I must have known. Crappy customer service. Shady business practices. Buyer beware!

Well, I was charged way more than the $1 I agreed to pay... but a refund is in process. Good enough.

Did a great job in a timely manner with no issues.

Great service. Thank you for the prompt response. I was happy with service.

Frank provided polite help, and I was very pleased with the customer service.

I was interested in confirming dates of my military service but unfortunately this information is not available on this site. You have to cancel your account otherwise you will be charged a monthly fee which happened to me, however when I realized this was happening a quick chat resolved the matter. There is a lot of information on this site.

Service was wonderful. Response was Quick and easy. Very kind.

Rep was very helpful in closing the account. Problem is that I shouldn't have been charge the $36 at all. This method of charging and being put on a recurring monthly charge seems very "scam" like.

I quickly got the information I needed, paid for it, and closed my account expeditiously.

It was quick responses and positive experience getting my request completed.

Samantha was very helpful and quick to resolve my issue.

Agent solved my issue... I am satisfied with the result.

Used the chat feature to cancel my account. Nancy in customer support was quick, responsive and very helpful!

Very easy to use this service. I found what I was looking for easily and I would recommend it to friends and family.

Was very helpful and helped me to address my issue and solve my problem.

I just wanted to look up and download a single property report. They clearly post that they will charge $1 for a digital version emailed to you. They hide the fact that they will actually charge you $36 and sign you up for a recurring monthly subscription. The information they provide seems to be correct and they were quick to offer me a refund. But the business and practice feels very shady.

I was satisfied with the outcome of using this service.

Very helpful and knowledgeable about my account. Solved my problem in less than a minute.

Your agent was wonderful. Professional and competent and kind. It means a lot to me to have been able to resolve the issue so promptly and professionally. Thank you.

Samantha was so helpful, professional and so prompt! 10/10 customer support!

I was concerned when I kept getting charged each month for signing up for the service regardless if I used it or not. When I contacted the AI service team, they were able to connect to my account and assist with closing it without any tough tactics to keep me signed up. Very responsive, quick and understanding. This will bring me back when I need it. I just didn’t think it charged every month without use. Good service company, reputable and stand by their product.

Did not read fine print and was charged $36 for report package after seeing I would be charged $1. Support helped and cancelled transaction.

While I don't feel like the extent of the way Public Records would charge me was clear or upfront. Helen helped clear that just and adjust my account.

Excellent customer service. I wanted to cancel subscription and very kind online help.

Thank you for all your help. Everything went smooth. Very efficient. Thank you.

KEVIN! You’re amazing, fast, to the point. Better than any bot. I hope anyone who needs help on this site gets Kevin as their CUSTOMER SERVICE REP.

Refund and account closure was handled professionally and expeditiously.

I was able to close my account with no hassle and Karen in the live chat responded quickly.

Timothy was extremely helpful and efficient in fulfilling my request to cancel my publicrecords.us subscription.

Got a refund immediately. Great treatment. Thanks a lot.

Excellent service at the web chat, very gentle and fast attention to customer.

Peter was great in helping me out. Fantastic service.

Agent handled my issue promptly and efficiently. Thank you.

The records are real, site is not a scam. Good customer service. But read the terms you're agreeing to. $1 per search.

I don’t realize this was a subscription and I was refunded right away. Very understanding and amazing help.

Customer service did an ok job. However requesting the information was not good. I said NO to everything except for the $1.00 request for 1 record. But it put me in for the package even though I said No.

I accidentally purchased a document that I ended up not needing. I asked for a refund and they issued it right away!

I requested a refund for a service I did not want and the representative was very helpful. I will definitely choose this company in the future.

Karen helped me in resolving the closure of the account and reimbursement. Thank you.

Great customer service. Immediately took care of my request and was very polite and respectful. Thank you.

I was not aware that I was subscribed and agent was able to resolve the issue swiftly.

Excellent fast service. Issue was immediately resolved

I didn't realize I was going to be charged monthly, I didn't realize I had signed up for anything. Got on the chat and within, less than a minute, I was credited and the account was closed. Best service ever.

Sarah was a great help today. She was professional and swift with her actions in assisting me with my request. I appreciate receiving great customer support!

Scott was very efficient and quick. Solved my problem immediately.

Quick and helpful response - accomplished what I wanted (close account).

I called because I was charged and I asked for a refund and I received it .

Very fast and friendly work by your agent Thomas today.

I received property information. However, the system charged me a fee that did not match the quoted charge. I spoke to someone on chat. It was promptly refunded. My only recommendation to those accessing this site is to read everything to ensure you understand the costs for this information.