PublicRecordsData.us Reviews

After a death in the family, we needed to find contacts for neighbors of a family member we could not get to answer in order to notify them. PublicRecordsData came through. When I had forgotten to cancel my subscription after the funeral, I was able to contact customer service easily to get my membership stopped instantly. This is a great service that I am grateful to know about.

The agent was good, but I don't know why I was being charged. Please check your website because I never tried to get a package. And thankfully, I realized I was being charged. I will not recommend this website because I feel that it takes advantage of people.

The agent was very helpful and immediately assisted me in the right direction getting a refund for an incorrect charge on my account. Very professional and understanding. Great service and I really appreciate it!

Customer support was very helpful via the chat. There was no wait to connect to someone and they addressed my request immediately. The entire communication to resolution took no more than 2 minutes. I am very happy with this experience.

Ryan was able to answer my questions and was very helpful. I am very thankful for the easy communication and overall experience with chat. It was easy to navigate with Ryan. Ryan made the experience very pleasant.

I received my refund very quickly. At first, I thought the cost was only $1.00, but somehow I was charged $31.00 for the first month. Then, in the second month, they charged me $30.00 again. I requested a refund for the second month, and they processed it quickly.

I reached out to cancel my account because I only went into it to find our mother's death certificate. My sister found it in her possession and so, I no longer needed it! Peter did an excellent job and handled the cancellation very quickly! I appreciate the expediency! Thank you! I was not able to upload my receipt.

Very easy to sign up and find what I needed. The prices are very fair, which is also very appreciated. I used the chat for customer service, and they were incredibly fast, kind and efficient. Highly recommend.

Agent helpful and professional. Agent helped me to get a refund and closed the account I never intended to create/open. I recommend this agent, but not this website. They offer a report for 1 dollar and after they charge 7 dollars for a PDF and 31 dollars for the report. What a rip-off.

Great website and overall easy experience, but make sure you pay close attention to the recurring charges or subscription settings when checking out. I didn’t realize I had signed up for ongoing charges at first, so that caught me off guard. That being said, once I noticed the issue, it was easy to contact them and get everything squared away. Customer service was responsive and helped resolve it without much hassle.

I was a little confused regarding the pricing. Somehow I thought it was a dollar and then realized it was a recurring $31 charge. I was being nosy for a minute, and don’t need an ongoing subscription. Dennis was helpful in getting my account cancelled. Thank you Dennis!

I wanted to cancel my subscription and it was done instantly and was treated very courteously. I would highly recommend this site to others. The reports are very detailed. One disadvantage is that when subscribing it is misleading about charges. I believed it was a one time purchase, but in actuality it charges your account daily.

I was impressed by the agent’s swift remedy to my request. My problem was resolved in seconds. The agent listened to my request and after providing my name and email my account was located. My request to close my account was actioned without delay, no explanation required. I appreciate immediate action and the respect for my privacy.

The representative provided excellent customer service. They were professional, patient, and helpful throughout the entire process. They took the time to answer my questions clearly and made sure my concerns were addressed. I appreciate their assistance and the positive experience they provided.

I contacted customer support through the chat option and received an immediate response. I reached out to cancel my account, and the entire process was completed in less than five minutes. The representative was efficient, helpful, and made the experience quick and hassle‑free.

When I was charged for a subscription, I didn’t realize I started, I wanted to cancel and be refunded. They were able to get everything resolved in 5 minutes. Debra and Andy were on top of making sure that I could get my refund and cancel my subscription

Anthony was a great help, very fast and friendly! I wanted to cancel my account to prevent further charges, and he understood and was able to help quickly. I like being able to request something and not being questioned about it, it was very easy to receive the assistance I needed.

Donna was an excellent help in resolving my issues. She got right to the point and had me squared away within 90 seconds of the beginning of our conversation. Very cordial and professional. Would be happy to work with her again. Thanks, Donna!

Katherine was extremely helpful. She found my information quickly and provided assistance to handle my concern. She asked appropriate questions to find out what I needed help with. Katherine was very knowledgable and was able to assist me with all of the questions I asked. She was polite and very professional.

Quick. I liked it it was early in the morning and usually this takes a lot of time but my agent was quick and precise.

They did provide the report I asked for, but they charged me many other times after for a subscription or something?? And there was no way for me to personally go in and remove my card info or cancel my account. I had to contact support and I really don’t think that’s very honest on their part. However they did refund me everything.

Please take your time using this site. Very useful and informative however the packaging and upselling can be misleading. I reached out to ask for a full refund and they processed it immediately which I am thankful for.

I received the report paid. Need no further reports so cancelled any further material. It took a total of maybe 3 minutes. It's been a long time since things went seamless on any chat I've ever been involved in.

Very quick and easy process to cancel. They were very helpful and easy. I would recommend. Easy process to sign up and I thought it would be hard to cancel since there isn't a option on the website but the chat feature was quick and easy.

The chat was fast and effective. My issues was addressed, understood and resolved quickly. The agent was respectful and clear in her writing. I wish more chats were as quick and effective as this one. Customer support was on point.

I appreciate the information, but not the multiple back-to-back charges. First, I had multiple charges for the same report. Also, there is nothing that indicated that my "package" of information would be a monthly charge.

Ashley at customer support helped me with my account and was very knowledgeable and helped with my account. She helped me closed my account since it was no longer needed. She also helped me issued a refund to my account.

Ruth was very helpful and helped me resolve my charges. But when I went to the internet to look free information on a death date, It showed a $1. I did not know it was going to charge me $31 for a package I didn’t even know I got. I thought I was only being charged a $1 for information

Amy understood my issue and resolved my problem quickly and efficiently. I had not wanted to sign up for a subscription and just wanted the $1 copy of my deed. I am very financially stressed right now, so I appreciated the help with this.

The service was easy to sign up and navigate. Once I had the information I needed, cancelling a recurring fee was easy through the chat. The only thing that would have made the experience better was to not have to sign up for recurring charges and had the option for a single record lookup.

I did not realize that I had opened an account where I would continually get charged. When the second charge came through, I got on a live chat with Ruth. She was amazing! She was quick and very nice. She closed my account to prevent future charges. I was VERY happy with the customer support from the company, specifically Ruth!

Thank you for the fast reply of my refund. I'll get it in 3-5 days and I can then wait on the sheriff's department to serve the petition to a relative member and then the courts will send me a letter as to the outcome and if need be go to court within then I hope 18 days or less. Thank you..

quick service and keeping my fingers crossed that account charges will stop right away. Representative did respond quickly and assured me that my account will not be charged any further. I look forward to not seeing anymore charges on my account. The document itself had a lot of details and information that I really needed in a timely manner. It will help if charges are not continuous since that can be deceptive.

I needed records for myself and the information was quick to acquire, easy to understand and the pricing was reasonable. Now, this part is my fault, I did not realize this was a recurring monthly bill (not too expensive) and only needed the service for some one-time information. I contacted their support team and within two minutes my refund was processed and my account was cancelled. The chat said that, "Russel" was who was helping me and he was very quick, concise, and polite. Thank you!

Your Representative was outstanding. They handled the task at hand with great precision and speediness. I appreciate them so much and thank you, thank you, thank you. I would highly recommend your customer service to all my friends and family. You are a guiding Force in helping others, a complete joy.

I ordered a public record report to find a recent death, and when the report wasn’t there I refunded my subscription and got the full amount refunded. The live chat feature was super helpful, and I wouldn’t definitely use this site again knowing I can won’t be scammed and can easily get my money refunded if I’m not satisfied or don’t use the service

This site helped me when I needed to find some information. I do not need it any longer. I looked online for a while, but when I came across this site, it helped. Once I received the report, it was detailed enough to use for our paperwork. I realized we do not need access to this site any longer. When I closed the account, customer service was great. Quick and to the point, which I appreciate.

My experience with the support I was provided with today was very good. I was treated with respect and willingness to be helped. Excellent customer service and I was assisted in everything I was needing. Thank you so much for your help, it was above and beyond.

George helped me with exactly what I needed and his response was fast and easy to understand. I am very happy with his support. I'm glad he was able to assist me in cancelling payments and didn't ask me too many questions. This is exactly what I wanted. Thank you.

My review is only based on my experience with the chatbot. My account was charged $31, and I did not recall agreeing to this charge. I simply asked to be refunded, and to close the account. My request was completed within 10 seconds.

I am very disappointed in this company. I signed up for what seemed to be advertised as obtaining one document for $1. Before I knew it, it kept trying to get me to agreed to pay more for more documents. I declined, left the website and today, li and behold, there was a $31 charge to my bank account. I felt scammed and am angry.

The site found the accurate address I was seeking in a very short amount of time. The customer service assistant fulfilled my request immediately, no questions asked. I was very impressed & completely satisfied.

First of all, I was not aware I had a subscription to this site. It seems to me it was done rather quickly without much explanation. When I did discover the ERROR I contacted customer service. They were very helpful in solving the problem and cancelling the subscription without any hassle.

I was given very quick and outstanding service. The representative helped solve my problem within minutes. I would recommend this representative for a raise.

Stephanie from customer support provided me with a 10/10 experience. She was fast to respond, helpful, and thoughtful. She went above and beyond at every turn to provide me with a great experience. In a time where chat services leave much to be desired, it was refreshing to get such a great experience. Thank you, Stephanie!

I just needed to know the date of a court case and was unaware that I would be charged so much money. I didn't even find out the information I needed from this, then I was charged $20 a monthly. I don't like that. I gave 3 stars for the quick way to close the account through the Live Chat. I was extremely satisfied with that. I was given a confirmation number and told there would be no further charges. That part was quick and easy.

I needed a comprehensive report for a vehicle via its VIN and was thoroughly impressed by how quickly and efficiently it was delivered. The report itself was incredibly detailed yet exceptionally easy to read and navigate. What truly set the experience apart, though, was the customer service; the team was remarkably cordial, attentive, and genuinely caring. It’s rare to find efficiency paired with such a delicate human touch.

This company relies on folks not checking their bank accounts for the $30 scam charge that isn’t made clear whatsoever upon sign up, which is blatant fraud. For those who do realize, they have a chat bot that fixes the issue quickly so folks will come on here and write good reviews about how their ‘issue’ was quickly resolved. The threefold issue - what are they doing with my credit card number now? I will most likely need a new card now.

I just had a chat with somebody and he solved the problem immediately, I had a pending charge from public records, and I didn’t know why. Went on the chat and he immediately close the account for me..

Didn't read the fine print so I thought I was only being charged $1.00 for a report, but then I realized I was charged $30.00. I only needed one report so I contacted customer support. They were very helpful and graciously gave me a refund since I do not need 720 reports which is what I was paying for. Glad I reached out to them. They also canceled my subscription with no problems. They said I will get a refund in 3-5 business days and also sent me an email verifying that. If I don't see the refund I will let you know.

Raymond was very helpful with my customer service request, and my purchase was informational. Raymond was very helpful with my customer service request, and my purchase was informational. Raymond was very helpful with my customer service request, and my purchase was informational.

She was extremely proficient and professional. I appreciate the swiftness of her actions. She was able to take care of business without any runaround.

I needed to get past financial information on a piece of property I own. For a very reasonable price I received exactly what I needed plus additional helpful information. The documents came as a text and, although I had some problem printing them, I got it done to my satisfaction.

Customer service was very easy to reach via chat and the response was quick and my need was resolved in less than 5 minutes!

Kimberly was very helpful in resolving my issue and was able to get me a refund! She helped me navigate the issue and was able to close my account and refund me the charge made to ensure there was no recurring charge.

Quick, efficient service. The information on the report was thorough. Just be sure you aren't subscribing to a monthly service accidentally... I did that, but Ashley with customer support helped me in 30 seconds, so I'm assuming it was "live" support and not a bot!

Very quick, simple and wonderful communication all through the entire interaction/conversation. Went straight to problem solving, no beating around the bush. He asked and delivered all in one, instead of the usual asking 21 questions and still not finding a resolution.

I used this service to do a little Search and found it most helpful. Be careful. You might learn more than your prepared for. It goes through records I hadn’t even thought of. Very thorough and complete let. Easy to read.

Your pricing strategy gives me pause, especially with AUTOMATIC recurring billing that needs to be cancelled immediately if I only want to check one house, but your representative was helpful with the cancellation.

Affordable reports. I mistakenly signed up for a plan and they were quick to refund me. We just needed one report on a house we were looking at. Nicholas was a great customer service rep that helped me process the refund.

When I went on the site, it stated the charge would be $1.00. I opted for PDF for $7.00. When I checked my credit card, it also showed another charge of $31.00, which I was not told about. When I called and asked about it. They said they would close the account, and no more charges, but didn't address the $31.00 charge. I had to ask for it specifically, and then they said they would refund it. I should receive back in 3-5 days. I don't know what this is, but you don't charge someone something and don't tell them about it. They quickly agreed to refund my money, but I shouldn't have been charged without mentioning it on the initial request. Luckily, I check all my accounts daily and caught it.

Associate Nancy assisted me with my request to close my account today. I asked her for the steps to close the account. Nancy took ownership of the call, offered to close the account for me, and provided a confirmation number. I was grateful for her assistance. Nancy also assured me that I would receive an email with the confirmation number showing that the account is now closed. This was a quick, efficient interaction and an excellent customer service interaction.

I needed a property report for the house my son lived in. He passed away and this was my final act on his behalf. I made a mistake and ordered a whole package deal. They were understanding and helpful and they promised to refund my payment. I will use them when I really need more info.

I was charged a fee I was not aware of when initially wanting a report. I accessed the chat right away and they were able to help me. I was issued a refund and was only charged for the comprehensive report. Thank you.

I noticed a $31 charge on my credit card. I did not authorize the charge, or want to open an account. I contacted customer support and they were able to close my account and refund me. Quick, easy, and great customer service.

Great work by these folks, got my report in a timely manner. There was a billing mix up that was resolved quickly and with a complete refund for the trouble. I really appreciate the team!

Ryan was amazing, he understood my concerns and assisted me with my needs without hassle or hesitation! I requested a refund and he was more than happy to help. The conversation was quick and the wait time was very minimal.

I was trying to close my account by myself, but I couldn't get the link to be sent to my email. Ryan was amazing and quick to help me out, it didn't even take him 5 minutes to find my account and close for me.

I was charged $31 instead of $1.00 for the 7 day trial or whatever it was that was $1.00. I checked my credit card and saw I was charged $31.00 instead of $1.00. This would have gotten you zero stars. However, I did a chat and your agent was able to quickly resolve the issue to my total satisfaction which is the reason for the five stars.

Very quick with customer support and resolved my issue.

Nancy was quick and proficient. I appreciated her instant help. She canceled my account immediately and with no issue. I used the application for what I needed it for and was done. I'd like to see this not be an automatic membership past use, but understand the need to make it so.

Wonderful service! I needed to verify some personal information. I successfully found what I needed in one place. No hassle, no longated excuses. Simple, short, to the point! Very professional and excellent customer service support!

Today I received great and efficient customer service and support from them. Simple detailed communication. They made the process easy and fast. I got my answer fast. They really care about their customers.

Quick easy access to information. But check your bank, that sneaky $1 becomes $7. Oh and you're automatically agreeing to a monthly service fee. But dang that customer service is efficient at refunding.

Promptly assisted me with all my needs. Answered all questions thoroughly. Very helpful and courteous. Would use again. Great service provided & very affordable. Very knowledgeable database & staff. Immediately took care of all of my concerns & promptly left me satisfied.

It was easy to see what's out there for me. I didn't like that I had to subscribe to a monthly fee though, just to see one report. But when I got on the live chat to cancel Frank easily canceled it for me, no hassle. Almost immediately I got the text it had been closed.

I thought I was getting charge a $1 turns out it was $31 but they canceled my acct and refunded me instantly. If I need them in the future I will for sure use them even an $31. Thank yall for your help in this matter. Great customer service!!

Customer service reps are great for this company. Super helpful and friendly. The product was easy to use but unfortunately for me wasn't exactly the info I was looking for. But for what it provided, it was a great user friendly service.

I did not realize this website was not the Arizona DMV when I was searching the owner of a black SUV that was sitting very weird and creepy in from of my house. When I walked by to go to get my mail, he laid down in the front seat. I got the license plate number and thought I had brought up the Arizona DMV website but it was your website. I immediately contacted you and the representative refunded the charge right away. Thank you very much for you quick resolution and refund.

The website was very simple to use. I put my request in within five minutes. I was able to have full records of the property I was searching for. I was also able to notice the land use of the property. The report was detailed and emailed me right away the report. Quick and thorough. Excellent service. Will recommend and use again.

I was very happy with the service because I was able to confirm that my husband didn’t have any parking tickets. However, I got charged $31 instead of $3. The silver lining is that when I reached out to the company and request requested a refund, they took care of it promptly. Jerry was so helpful and kind. The next time I ever need to get a public record again I will definitely use this site.

I had a problem in that I wanted to do a simple search to find out the assessed value of my house. From the website it appeared that I would be charged $1 for the search which I was willing to spend. I then saw that there was a $31 charge for a "report package". Susan, in customer service, did an excellent job in understanding my issue and was able to assist in getting the charge corrected.

I paid $1 for a one-time search specifically requesting date of death of a family member. I received a message stating only that he was dead, which I already knew. Then it turns out that I was somehow signed up for a $30/month research service and my credit card was charged without notification. In their favor, I should say that when I went to the chat on their site, my credit card was refunded immediately, no questions asked. So this obviously happens a lot. (Note that this might have been one of those things where they say you'll be charged for the service if you don't cancel, but it wasn't made clear. It still seemed like I could sign up for a 1-time only service, so that's why I did it.)

Agent was great and resolved my issue immediately.

This was a very helpful service at a tough time and the employee David who helped me on chat was exceptionally informative and answered all my questions directly, all to my satisfaction. Highly recommend.

Provided great customer support! When I was confused on what was purchased they were able to help me right away. I was able to receive a refund of what I did not want. I will be recommending them next time.

Extremely detailed and was able to view my information very easily. Glad I was able to receive my refund. Very helpful staff and was able to answer all my questions. Site is very easy to use. However site needs to be more current with more updated information and details.

Very fast, professional, and accountable support! The support experience was excellent from start to finish. The representative quickly understood my request, asked the right questions, and took action right away. I really appreciated how fast the response was and how efficiently the issue was handled. What impressed me the most was not only the speed, but also the accountability. They clearly understood what needed to be done and resolved the issue even faster than I expected. Thank you for the great support and for making the process smooth and stress-free!

This site was very helpful in finding my property lines and the ladies on the chat are fantastic. All the information was sent directly to my email and I did not have to go to the courthouse. Thank you for your help.

Customer service was great. The company did charge me $31 and I did not authorize that. Customer service has a supposed to send me a refund. We will see if that actually happens. I did an online chat and it was very easy.

I was surprised by a charge for some public records. I thought it would be $1 but my credit card was hit with $31. I asked for a credit of $30 and to close my account. "Anthony" closed it and credited the full $31 dollars. Thank you.

This is mostly the same info available on Zillow for free. Don’t waste your money.

Agent was understanding and helpful. Was able to solve all my issues quickly. I appreciate how they were able to explain everything without making it complicated.

Great customer service, explained things well. Ashley was very quick and knowledgeable in helping me. I was having trouble understanding the concept of the the service and different packages. I would recommend reaching out to customer service for quick responses!

I found your web site extremely helpful and retrieved the information I needed. This process was quick and easy and that is definitely appreciated. There are various web sites that would be more beneficial to assisting people in search for information if they could follow your outline.

First, I should have read the small print! Not only did I pay $7 for a worthless report and felt tricked into accidentally signed up for $31 a month for 1 land record. Unfortunately, the land record I received on my personal home had so much incorrect information on square footage, bathrooms, and no property lines showing which is all obtainable in county records.

Overall good. Quick experience but the paying process was confusing. It says you’re going to be paying $1 for report but it automatically gives you a package price of $30 plus the $1 for report even without you selecting a package. I didn’t enjoy that but was helped to get it solved.

Was not able to find public records that I know for certain exist. I could have not searched in the correct way, but followed instructions as they were list. More detailed instructions on how to find specific cases, records, would be helpful.

Love the site and your customer service. Very effective. Information provided was fast and on point. I found details I was looking for. Just be sure to cancel once you’re done so you don’t accrue continued charges.

Susan was extremely helpful, efficient, and kind. She answered my questions and provided a refund for the misunderstanding. Now service agents she be a helpful as she! Thank you Susan, but this survey is frustrating as it forces a long answer, when all I needed to say about her great service was done so.

Stephanie was very fast at answering my questions and helping me out quickly. She was able to get me taken care of. Thanks for great customer service you have provided today. I found what I was looking for and was ready to close my account. I gave her my info and was able to close the account immediately to prevent further charges. Thanks for your dedication to your job. Awesome customer service skills.

Was super easy to use, and helped us narrow down our first house. Will use again! Didn't take long to locate our different properties, and seeing the permits was super helpful too. Just make sure to cancel your subscription ahead of time in case you don't want to continue after a month. Other than that, no complaints about this service and the data provided.

Very quick and efficient process for help, no run arounds or jumping through hoops. A very memorable process, highly recommended. My customer support assistant was Nancy, she was very thorough. The entire process took less than 3 minutes.

Amy did a good job quickly fixing an issue I had. Our conversation was brief and respectful, allowing for tensions not to rise. Although this isn't her issue, this problem would've never arose if clarification was immediately offered on the website, instead of discreetly. Again, however, she did fix the issue.

When I signed up for the service, I was under the impression that it was $1 for the first month, and then $30 a month after that if I chose to keep the service. I was charged $31 the day I signed up. I asked the chat on the site how to get a refund, and it handled it in less than a minute. I was impressed.

Support team was great at reversing charges right away. I only approved a $1 transaction for this service, but I was charged $31 instead. I took good care to make sure I was clicking the right buttons. No receipt confirmation or anything, only a recurring charge showed up on my CC later. Glad I caught it! Buyer beware!

The person who helped me resolve my problem quickly and answered all my questions clearly. I couldn’t be more happy with the results. I was surprised at how fast and accurate this person was. I would recommend this person, very knowledgeable.

I didn't get the information I was after initially. I have no idea why I was charged $20 for the non-information. At no point did I have any idea nor agree to subscribe to an ongoing service, to be subsequently charged another 20 bucks a month later for absolutely nothing. Public records should not cost that much to access and they certainly shouldn't be subject to an ongoing fee unless this is something someone is doing as part of their career which the vast majority of us are not. The only positive is that it was very easy to cancel my account and request a refund through the live chat. Refund was issued account was canceled no questions asked.

Great customer service, willing to listen and help escalate and assist my needs. I thought I only sign up for a 1 time pay for $1, but I didn’t know I accidentally sign up for a $31 package, but they did refund me full amount even when I was at fault.

Upon my request I received it almost instantly. The site is easy to use. When no longer needed the service it was a fast easy cancellation process… By chat sent a request for cancellation. Soon after received a message of cancellation completed.

I have never dealt with a customer service this awesome. No hoops needed to jump through, no yelling, no Karen moments. Told them the problem, they fixed it. Easy as that! Did everything right and corrected the problem instantly.

I needed to cancel my subscription and it was done quickly. I was even provided a confirmation number. I’m pleased because I didn’t want to keep paying for a service that was really intended to be a one-time use.

It was an odd experience. I was trying to look for warrants and I wasn’t able to find it. They ended up charging 31.00 for something I wasn’t aware of. I thought it would cost $7 to just review. I was able to get my money back because I couldn’t get the info I needed.

Very helpful with closing my account. I reached out to customer support and they were very quick and efficient. They were straightforward, honest, and didn’t beat around the bush. They’d didn’t ask unnecessary questions or waste my time.

I was having an issue with logging into my account, but Live Chat helped me take care of everything that I needed to, in a quick and timely manner. I appreciated the help. Everything was handled accordingly, and was very easy to do.

Robert helped refund money for a package I was unaware that I paid for until I saw the charge pending in my bank account. My plan was to pay $1 for a simple driving record report, somehow I got signed up for an ongoing package instead. Robert canceled the package and refunded the money.

Very helpful and quick to get answers. I will keep this in mind for the future. Thank you for your help. I got all my questions answered....

Was good. Issue was resolved. Although I think that the recurring charge information should be more up front and not hidden in between jargon. Initially $1 but I didn't realize I got a recurring charge of $30. Two way street I guess. But I did get all the information promised me from purchase, and I had no hassle canceling it. I have a confirmation number for verification. Very helpful site.

I had gotten some record of this site and didn’t read anything about being charged extra for a “public record package” or “subscription” so when I was charged $31 three days after I was pissed, but now after agent James helped he resolved my issue quick and I didn’t have to argue.

Service was excellent, professional and very kind. Agent understood my concern and addressed the issue effectively with kindness and speed! Providing the customer service effectively gave me the utmost confidence that my agent was able to handle a difficult situation with the professionalism required to assist the uneasy mind of client whose budget does not allow such expenditures!

Very easy to use and navigate! I was able to find information on some of my deceased relatives. I didn’t realize it was a monthly charge, but I went to the live customer service chat and Amy was able to quickly identify my problem and resolve it for me within a couple of minutes! She was attentive and responsive. Excellent customer service! If I have any more curiosities about my relatives, I will definitely use this service again.

Super fast and helpful, didn’t need much explaining and got it covered. Definitely will contact them again without hesitation. I didn’t have to explain my situation I just let them know what I wanted and it got done within seconds, honestly feels like being at Chick-fil-A with amazing services.

I worked with Robert. He was attentive and helpful. He retrieved my account quickly and was able to solve my problem immediately. Thank you Robert for making things easy. I was able to close my account and get refunded within seconds. I couldn't thank you enough.

They were a wonderful help in assisting me close my account. I wasn't sure what to do, but I saw the live chat button and the conversation was barely a minute. They had very kind words and were very understanding of my problem.

The person that helped me through the chat was very kind and was able to resolve my issue. This person also asked me if I needed any additional help, but they had already answered all my questions. Thank you.

I had a great customer service experience. I used the live, interactive (live-support) customer service chat. I spoke with representative George. He was helpful, fast and efficient. My issue was resolved immediately.

I was very satisfied with the help I received. It was very professional and it was taken care of immediately. I would recommend this service to others needing help.,,.

The agent helped me to sort throught what I believed I had been erroneously charged in error for a requested report because I believed the charges were not clear from the outset. Upon making my feelings known the representative was very happy to issue me a partial credit for the amount that I had been charged. This made me very happy because the report I had requested had been done as a favor to a friend and I had not counted on being out that extra money so I am very pleased. I will be more pleased when the credit actually shows up on my credit card statement. Thank you very much!!

This website is very helpful and I use it periodically. When I want to cancel there is it issue and they are very fast to help you with that. They even remind you that you still have an active account. Who does that anymore? Awesome!!! Will use them again for sure.

George quickly took care of me and got my subscription cancelled after I got my report. Quick and easy. He answered me in seconds and had everything done in less than a minute, was friendly and easy to work with.

Everything was great except I cancelled membership same day. Was only suppose to be charged $1 but was charged that plus $20 and a month later get a text reminding me that my membership was still active even after me cancelling it. I spoke with customer support and they said they will cancel and refund my $20 so we shall see. Support was very quick and efficient.

Amazing customer service! I was helped immediately with no wait!! I was able to locate the information I needed without hassle. The agent was patient and solved my issue, at no fault of Public Records, it was on me, 100%. Definitely recommend giving them a try!

The information I received pulled way more than I expected. The information was also not accurate. However the information did tell me what I was looking to find. Be aware that this service triggers a monthly fee, even if you intend to only use the service one time.

Honestly the easiest and fastest help I’ve ever gotten on any type of online assistance. They usually make you jump through a million hoops for one simple task and this was fast and easy. In less than 3 messages, my problem was solved.

I was upset for being over charged in the amount of $21.00 dollars but after texting my charges were credited back to me and my account was closed. Thank you for the quick response and my refund. Hopefully, I get it soon.

Daniel in live chat was incredibly helpful to me in resolving any problems I encountered and answering my questions. I also found the site easy to navigate! Would absolutely use it again and recommend others to use it themselves.

I reached out via Live Chat to get clarification on a charge I received. Raymond did an excellent job responding and promptly fixing my issue! He saved me stress and made it very easy to navigate through my confusion.

Excellent customer service. Issue was resolved quickly.

There was a mix-up as to what service I was needing and was overcharged. The customer service specialist took my information and had it reviewed, corrected, and refunded in just a few minutes. I really appreciated this!

Susan provided prompt and courteous support for my request. Public Records Data US was helpful in helping me locate information I needed and wouldn't have otherwise have access to. I would recommend to anyone needing to search a public records database across the states.

Amazing chat resolution. They fixed the issue with no wait or worries. They are trained well and are very friendly 😀. They need to get a decent raise when review time comes. Read the chat and prove me wrong. Have an amazing day!

Live Chat is so easy to work with. Easy and fast. Within a minute they were able to resolve my issue. Thanks a lot for help. But fees are a little bit high. I keep in my mind this business in order to get a driving record.

A total SCAM!! Advertises a $1.00 search, after inputting my credit card, I was charged $31.00, $7.00 and then another $7.00 all within one minute. Then the report said they had no information. I never agreed to any of these charges. I fought the charges... Stay away!!!

I used PublicRecordsData.us to help me understand the ownership history of properties we were looking to buy and it was extremely helpful to understand how long someone has lived or owned the home, how much of a mortgage still remained and several other details about the surrounding neighborhood. I would use this resource again if needed.

The customer service person was able to help me and give me resolution. It was very fast and painless. I appreciate how fast and efficient they were able to help. The were was not a lot of going back and forth which was greatly appreciated.

My vehicle report was comprehensive and informative. Afterwards, Helen was very quick and helpful in cancelling my subscription. I greatly enjoyed my experience and will be using the service in the future should I need it.

I used the live chat option to request a refund and close my account as I did not realize I would be charged continually, and Samatha had this accomplished in less than 30 second with no issues! Very impressed!

So I noticed on my bank statement there was $20 charged to PublicRecordsData. I wasn’t sure if this was something I was going to get charged with on a monthly basis. So I brought up the website, couldn’t find where to look at payments, so that’s when I simply hit live chat, and Deborah was right there to help me out. She was awesome, thank you so much!

Nicolas did an excellent job assisting me! He was kind, prompt, and professional. I am pleased with his service. It took less than 5 minutes to get things handled and squared away with the issue I was having.

I was impressed with the speed of the problem resolution process; it literally took less than two minutes. I was charged for something I did not realize was part of the document I was looking for and they issued me a refund.

Having recently used your service, I did not realize the charge would be monthly. My need was only the one time. When I saw the charge for the next month I used your website chat feature to cancel. It was seamless and immediate, and Dennis was so helpful. Thank you for providing this service and for giving me the quick and unquestioned refund on the second month.

I only asked for a traffic report, and it said $1.00. I look at my credit card information, and I was charged $31.00. They happily refunded my money. 💰. I don’t understand why they don’t show all the fees up front. Glad they refunded my card.

Positive: It was easy to close the account using the chat function. I chatted with "Kimberly," who I'm pretty sure was a bot. But really, one should be able to do that directly from the website, once logged in. But one can't.

I recieved the information quickly, although I did not find what I was searching for. Also the chat with the customer service chat was also quick and easy. I would recommend this to a friend or family member if they were also looking for information about long-distance or forgotten relatives.

I went on this site to find some information on my property. The info I needed was not on there when I got the records. While searching the site charges came up that were confusing to me but I accepted them. I did not realize there would be continuing charges. I contacted a chat agent via the website. Kimberly, was able to close my account very quickly and was very helpful.

Was quick and efficient as well as effective! Was able to solve my problem without any issues! Would recommend this service to anyone and everyone. Was very impressed with the speed and quality of this service!

Greatly appreciate Sarah for assisting me with cancelling my subscription. Thank you so much! I guess I have to type a few more words because my review was too short. There really isn't much I can say except "Greatly appreciate Sarah for assisting me with cancelling my subscription". Hope this meets the review criteria in order for me to submit.

Quick and efficient customer service support with Sarah, fulfilled my needs. Got what I needed to see with the overall service and the cancellation process was easier than expected, would recommend this service to others as well.

I have some questions and have been wondering about a property so i decided to check a few options out. When i came across this site i figured id give it a try to see what the report would say. little did i know it would charge me $31 dollars and not the $1 i was expecting. I never confirmed a package or price. Once i realized i was charged $31 dollars I went to the live chat and explained. They gave me a refund, so I am bumping it to 3 stars. i feel like the site needs a payment confirmation page to detail what you are charging the customer.

I had an issue with my account and customer support corrected it in seconds. Very satisfied. I would recommend to friends and family. Customer jumped on my issue quick and resolved it. Not sure what else to say. I am very satisfied.

Chat box with Peter went well and quick to close my account. I think it is crappy that you force an account to be set up and charge $1 for getting basic record info that is public and then charge $30 a month afterwards. It's a racket.

Customer Support and Assistance was very timely and helpful. They helped resolve my issue in an efficient manner. The service initially provided were valuable and I would recommend this service to friends as well. Thank you.

Great service to be able to find vehicle history, for example when buying a used vehicle. The online chat support, Nora, was exceptionally helpful, efficient, and fast. I only wanted one report, so I canceled my account and stopped payments immediately after receiving the report I wanted. There was no confusion and I would highly recommend their service to anyone!

Whoever or whatever helped me on the online chat today did a good job assuring me the charge will be taken off. The actual site is misleading in how they charge. I was only supposed to pay for a one-time record and got charged $31.00.

Excellent customer service! Prompt response!! I got the information. I only needed it for one check and didn’t realize I had a subscription. I saw a payment, and I requested my account be closed and a refund was done in five minutes using chat!

I was charged a $31 fee for a subscription I didn’t know I signed up for. I immediately closed my account but wanted a refund on the fee I was charged, since I only used the records for 1 day. While choosing the chat option, Sharon helped me handle my situation. I was done within 5 mins, instead of 20 min, which is what I’m used to. I wish there were more Sharon’s in the world who get down to the meat of the issue.

Amy my customer service agent was super helpful after my account had received additional charges I was unaware of. She walked with me through the charges and was receptive to my frustrations and was prompt to receive my requests and help rectify the situation. I am super satisfied with the speed and accuracy of her help and wish all customer service branches provided this kind of understanding and support. She deserves a raise!

I used your paid system to look up my public records, after the fact I was done with the information I needed I needed to close the account because I no longer need the service. The auto-assistant online was extremely helpful. All I needed to do was to put in the issues I had and it took care of the rest, and then politely asked if it did well.. Simply, I’m charmed. Thanks again for the service and the rapid tech assistance with a human side..LOL.

I ordered a report and authorized a $1 and $7 charge. I got the report and then a $31 charge appeared on my card. I initiated a chat and the lady issued me a refund. Very nice lady and was very prompt in taking care of me. Appreciate it!

First of all, let me say that my three stars has nothing to do with the customer service that I received during my chat regarding my cancellation of this service. I gave publicrecords.com three stars because you can get a report for $1 however, you have to sign up for a 2-year agreement at $31 a month just to receive one report. This is absolutely absurd. There are no options, it is a 2-year contract straight up and if you don't cancel it, you'll be billed $31 a month. The website also charges additional fees if you would like to download your report or print.

Thank you, Nicholas!

This service is okay except that they don't tell you that there will be recurring charges on your credit card account. The only way I found out is because my Bank asked me about the recurring charges. However, the company did close the account and refund my money. I think it would be a great tool if they disclose the recurring charges.

The review was very good and I got my refund back and that's all it matters since I am the strongest man. Thank you and agent pulled a massive w I'm happy for the agent. I bet he's strong too or she or idk both genders can be strong. Thank you.

Mistakes were made on my end and you guys fixed them immediately. I asked for a refund and was granted it. I really appreciate you guys. Thank you all so very much.

I didn't use their services, so I asked for my money back. They issued me a refund.

I needed to cancel my account and I couldn’t for some reason, but Jerry was quick and helpful, did what I asked in a matter of seconds and canceled my account without a hassle. Thank you.

Russel was a great help to me. I didn’t understand the process and he was able to help me figure everything out. He was patient and understanding. I would recommend this service to anyone I know. If you or anyone is looking for public records, this is the place to go!

I requested a termination of my new account immediately after achieving a favorable result, and the agent helped me in fast, effective manner.

I needed to know if there were any recurring charges in conjunction with the $30 for my report package that I bought last week. Customer service chat Peter was excellent and helped me close my account and know there would not be anymore charges. This is exactly what I wanted.

They were super polite and quick with a solution!! Awesome job. They got right down to the solution and I was finished in no time! I would 30000% recommend this specific person again. I hope they have the best day/ week/ month and have a cold pillow every night.

I was aware that I would be charged 31 on top of the 7 today. The request for refund of the 31 was issued promptly and professionally. I am greatly appreciative for your customer service agent diligence.

Thank you, amazing customer service support! Very grateful to this company. They did amazing at helping me with my membership. I enjoyed the multiple easy features to reach help by customer support. The gentleman that helped me out took care of my issues within 5 mins, very professional.

I was not able to recall my use of PublicRecordsData.us website. When I spoke to the helpdesk agent he was able promptly to help me with my question. He located my account and associated charge and closed my account upon my request.

I accidentally signed up for a recurring 30$ per month subscription and reached out to them a few days later when I realized, they were super helpful in canceling it quickly and refunding the first accidental payment. 10/10 service.

This review is only for the Live Chat Support, NOT the PublicRecordsData.us site. The Chat customer service representative, Steven, was fast, accurate, and very helpful. I am very happy that I chose the live chat option! Thank you Steven.

The representative on the chat line resolved my issue promptly and efficiently. They assisted me with canceling my subscription and ensured that a refund was issued for the upcoming payment. They were helpful and patience in solving my problem.

Customer service was great and issued me a refund for services I did not need. I ordered two reports and was not aware that I was being charged for a report package. There is nothing else I needed from customer service.

I really did not know what I was doing. I was looking for a record for our property. Found it but it did not have information I needed at the time.

Excellent service. Helped me avoid being scammed on two separate vehicles where the odometer had been illegally rolled back from over 200,000 miles to 90,000 miles. When I was done it was easy to end my contract until I need them again.

I thought I had signed for a one time access for $1.00. My bank account was charged $31.00. This did not make me happy so I reached out to the chat feature and asked for a refund. It was immediately given and I'm now happy. I truly appreciated the quick response and the refund.

I went online to cancel my account. After several attempts (PublicRecordsData needed to send me an email link to sign in -- which, by the way after 2 tries still never came through) I did the live chat route. It worked and my account is canceled. That was easy. However, trying to get into the account, that's a challenge.

I was not aware the $30 was a recurring charge. Your customer service kindly cancelled the subscription and indicated a refund would be credited in a few days. I appreciate the rapid response. Thank you.

I just wanted to close my account, and it was done quickly and effectively. I had wanted to complete a review, and once that was complete I no longer needed the resources provided from this website. George was able to help me get that done very fast, and without much needed on my end. Thanks George!!

Ashley did a great job and solved my issues with no hesitation. No run around or need to escalate anything to a higher echelon. If I need services again I will keep it in mind because of the customer service.

Amy was great. She answered all my questions quickly and thoroughly! I was charged $30 for some package but didn’t choose a package so I’m still waiting on my refund. I also did not get the report I asked for or even a report on me. What I got was a lot of info on my brother. Not what I asked for.

Mary was incredibly helpful with my issue. She explained things well and took the time to listen to my concerns about my account. She took the steps to help me get a fair resolution. She was also very kind in our interactions.

Unfortunately I never received any emails and was not able to access the record I was wanting. I suspect it was due to security factors, but even after providing alternative email still never received emails.

Nicholas helped me to close my account via chat. He was kind and very efficient in resolving the issue. Sometimes interactions with customer service can be stressful and difficult to navigate, but working with Nicholas was absolutely stress free and fast! A pleasure chatting with him!