PublicRecordsData.us Reviews

Very helpful. Easy to use. Recommend if you are looking for an easy to use format for searching property information. The files are given with multiple ways to receive them. They are priced just right. This website saved me a trip downtown.

I went to the website using a link sent to me by Public Records. I had a billing question and was able to get it easily resolved with the help of online chat. I gave my email address and was able to have the agent, Tim, pull up my info right away. The agent assisted me in cancelling a reoccurring charge and followed up with an email to confirm billing was stopped and gave a confirmation number.

Not pleased with the fact that I was invoiced 3 statements with one total amount. Then, when checking my card, there was an entirely different amount. When I see the actual refunds on my account I will be happy. However in the future, if I was your business, I would not charge people more than was agreed to. Thank you.

I needed support with canceling my membership and getting a receipt. My support representative was quick to respond to my live chat and resolve my questions and requests within minutes. The receipt was emailed to me without issues, the account was canceled so there were no further charges, and they even issued a refund of the most recent charge. Thank you!

The online chat person was very helpful. She was able to refund the amount that was in dispute. However, I am also dismayed that I was ever charged the $31.00 because I only originally agreed to a $7.00 charge and nothing further.

Ruth has great customer service skills and helped me very quickly with my billing issues. She was able to look up my account fast and correct the mistake. I'm satisfied.

Support agent was very professional. Resolved my issue quickly.

I was surprised to see a $30.00 charge on my account. I went on the website chat and ask for my account to be discontinued and a refund, and you said you have refunded my visa, and discontinued the account. Thank you.

Understanding the request asked and was very prompt with response. Customer service couldn't have been any better doing the task at hand.

Virginia at PublicRecordsData.us was so fantastic in our chat! She was so quick to resolve my issues. I was confused about the charges and didn’t understand. She immediately reversed the charges and closed my account. She was so pleasant and helpful and professional! I highly recommend her and this company! I was blown away! I've never had an issue resolved this quickly!!!

I had an issue with my account therefore I went and tried to live chat and to my surprise there was no wait. I believe I actually got a real person and not a robot. Who asks you a zillion questions over and over again to get to the heart of your matter. She is very professional, well trained, very polite, and quickly solve my problem to my satisfaction. Good job.

Prompt service and a prompt return on a property report. I used them for access to some information on a property and received it quickly. Followed up with customer service with some concerns and that was addressed immediately. Overall a fair business and would use again if needed.

The service was misleading because I thought I was paying $1 for a record search when I was charged $31. I was able to access the records that I needed but like I said, I didn't know I was being charged for a different service or a subscription. But I spoke to an agent named Scott, and he was able to fix it for me and reimburse my money.

The Customer Service Rep was prompt, polite and efficient in resolving my issue. I don’t typically have this level of high level service from other organizations, so I am extremely happy with this experience!

I was charged $31 for a report package that I didn't want. I was just needing a report of any accident that I had in last 5 years, for insurance purposes. My issue was quickly resolved. Excellent customer service. Awaiting my refund.

The chat was very helpful, and they were able to assist me quickly and easily in refunding my account and closing my account. I appreciate the good customer service.

Had an issue and the agent was very informative, helpful, and very quick at responding which made handling my matter much easier and less time consuming. Having to contact support can be something dreadful that most people don’t want to do but dealing with this online support did not make me feel that way.

It was helpful but the payments and one time payment left room for misunderstanding and I was charged more than I thought but the live chat was helpful. In terms of history of car and having everything laid out.

Helen was quick and able to close out my concern with no issues! I was charged for a month maintain of Public Records and she closed out my account in less than 5 minutes. Greatly appreciate the fast service over the chat that you typically don’t get!

I just chatted with a very kind representative. I must say that I had a very positive experience with my inquiry. My questions were answered promptly and with a positive result! Thank you for your excellent customer service!

Excellent service from customer support. Prompt and clear communication. The interactions were efficient and very professional. I was very impressed with the customer service and the prompt response and the professional nature of the interaction.

Website very deceiving. Stating a search will be $1.00 and charging $31 is very low down. The customer service only states the service is cancelled however evades the question of the me being charged more than what was requested. Will never use this service again. Shame on you!

I asked her to close my account and she did it promptly, no questions asked. I don't understand why you all charge for what use to be a free service almost 10 yrs ago! Hopefully, we will learn from this.

Ryan was very responsive and helpful. He helped me close my account, since I only needed to get one report, and didn't want to be charged further. By the way, I think that I should still be able to download that report even if my account is closed... I DID pay for it!

Thank you for the reminder about my account. I meant to handle this much sooner. I can see the value in this service if I were getting documents or checking people more frequently. If I know of someone getting into that line of work, I’ll be sure to let them know about you. Russel with customer support was extremely helpful and handled the matter immediately. I expected a long drawn out process. I am very appreciative of him and am thereby filling out a survey that I don’t normally do.

This could have been a long and complicated phone call, or a struggle to form an email address. Or being handed off from one to another. But instead this was efficient, logical and allowed me to get right to my issue. Then you executed the transaction.

I was skeptical about using the live chat based off other experiences I’ve had but they responded within seconds. There was an unauthorized charge from them and they not only stopped future charges they also refunded what was charged.

Well I began contacting your support very frustrated and angry. But after discussing my concern/complaint with Paul he made EVERYTHING all better. Calmed me down and was extremely kind and helpful.

Yes, I had Miss **. She was very kind of and explained to me. I was charge twice. It was just a one time research I and she assisted me in closing the account and providing me a refund for the second. Thank you so much Helen. Thank you for all that you do.

There was a mistake of charges. Not understanding how that happen but I was refunded and everything was good. Short but quick. However it was not polite. Just took care of the problem. I was satisfied with the outcome.

Paul was quick to help. I was charged $31 for a report when I only saw a $1 cost before downloading report. He quickly resolved the issue and explained where the hidden charge was for and got me the refund for something I did not sign up for.

I had some customer support (refund and account closure) requests that were taken care of thoroughly and promptly by Russel. The chat option was easy and effective. I am very impressed by the customer support team!

Fantastic customer service! They immediately went above and beyond to take care of my problem. They got the money back I thought I was going to lose.

I was unaware that I was still being charged so I did a live chat with David and he was able to refund me my last $30 and close the account so I will no longer be charged. It was super easy and it was great.

After being accidentally charged $60, I was able to get a refund very quickly. I also found exactly the information I needed through this service and appreciated the PDF option. I also have heard students may get free Public Records access, although I'm not certain if that includes this site, but it would definitely be worth looking into.

I went into the chat with a person named Russell. He was professional, prompt and attended to my issue quickly. He was pleasant to converse with and I walked away with a positive experience with your company.

I had an excellent experience with the customer service team. They responded quickly, understood my concern, and provided clear instructions to help me resolve the issue. The entire process was smooth and efficient, and I truly appreciated how helpful and professional the team was. Thanks to their support, my issue was completely resolved. I am very satisfied with the service and would definitely recommend this team to others.

Stephanie did a great job helping me with my account today. It was easy and she quickly resolved my problem. I will definitely use their system in the future and recommend them to my friends and family.

Agent was helpful and was able to answer my questions as well as resolve my problem quickly. This was appreciated very much. They made it easy. I wish more on-line customer service agents were as helpful.

Service was timely and questions were answered in an orderly manner. Services were received at the time of request and I was able to cancel to make sure that I don't get charged for future months. However, I wish there was a better way that explained what each of the charges were for.

Customer service was very responsive via the Chat feature, provided detailed information and resolved my issue quickly. Ryan obviously understands how to provide great customer service and support via chat.

Information was easy and quick to obtain. Customer service easy access and swift to reply. Only negative I would say is the auto renewal and charge is a bit deceptive. We thought it was 1 time charge. It auto renewed and charged another 30 a month later.

I requested one record search, which I received within minutes. My report contained everything needed and then some. Later I requested my account and card info be deleted, which was in mere seconds. Thanks for the expeditious responses.

Thank you so much. Amazing service and great people!! Susan was super helpful and assisted me with my issues I was having today! Very quick response time and super professional! Got my report very quick and she assisted me in my confusion!

The chat assistant was very prompt and helpful. I’m frustrated that I thought I was going to be charged $1 for my request, which turned out to be $7, but that was fine and reasonable. Then I was charged $31 that I clearly didn’t see or understand I would be charged when ordering my report. A confirmation of the total charges and an “accept” option would have been helpful, before I was actually charged.

Amy was great make it fast and easy to resolve my issue. I was charged and the charges were returned. The information provided was not related to my search at all. Thank you for the customer service. I truly appreciate it. Not an easy job.

Excellent site to get quick information about a property. It does cost $31 plus a report cost but if you need it quickly or need more detailed info it is available and fast. Customer service is good also!

Extremely well search website, highly recommended. I found exactly what I need. Fee is not expensive and very helpful support on their website. I would highly recommend for anyone who wants to check their tenants, buyers, sellers, etc. We cannot trust nowadays

Search is limited, unable to find anything I was looking for! Billed me $31 dollars when they claim to charge $1! Then they charged an additional $7 on top of that. SCAM! I will never use this service again and I have already cancelled the service.

I was definitely NOT happy about the initial charge as it was quoted as much less. Then I find out you had me in for a monthly charge of $30 per month. This made me really angry. Thankfully your online assistant made it easy to cancel. Still not happy about that really expensive initial charge I thought was only about $17.00 but was wayyyy more.

Anthony joined the chat quickly and was professional. Anthony was quick to answer my request and was very polite. He did everything I needed to close my account quickly and professionally. There is no need for me to add anything else because he did what was required.

I somehow signed up for a monthly subscription by accident, so I contacted customer support. I chatted with Robert who was very helpful and closed my account. He was able to resolve my issue and notified me that my account was closed and no further charges.

I accidentally signed up for a monthly charge. When I first set up the search I thought it was a one-time charge for the year and that I would get a notification before I was charged for the next year. This was a little misleading, that's why I am giving 4 stars. Once I noticed the charge for this month I immediately closed the account and requested a refund. This was provided promptly without issue.

I got overcharged 31 dollars when it said it would be 1 dollar. Customer service was great. The lady was great on helping me out and I’m getting a refund. Didn’t have any problems. Thanks to her. Overall great page, just need to be a little more clear on things.

Website is great and customer service is amazing! I misread how it worked and didn't realize that it was a subscription. Customer service easily helped me get everything sorted out when I needed it. The website was perfect for what I needed it for was was super painless to use. Thanks for all your help!

This website worked for exactly what I needed it for. It cost money, which is whatever, but the issue I encountered is that it tried to charge me again a month later. It's a subscription, not a one-time fee. The customer service is phenomenal - I was able to use the chatbot and get my account cancelled, but there was no way to do it myself through the website, which is absurd. The search feature is awesome, but the platform around it was made to charge you and it's not very clear how to stop it from doing so beyond. The website is not at all user friendly or intuitive. It's scammy in the way it keeps charging you. Make sure you know what you're signing up for.

"I recently used this site thinking I was paying a one-time fee of $1 for a report, but I was surprised to see a charge of $31 on my statement immediately after. It seems the site defaults you into a recurring subscription without clear notification. However, I will say that their customer service was responsive. When I reached out, they were able to process a refund for the overcharge without much hassle. While I appreciate them making it right, I recommend that others be very careful and check the fine print for recurring subscriptions before entering your payment information."

First of all, I'd like to say that when I first went to Publicrecordsdata.us looking for a report on my own home, to get information that I was unable to find anywhere else, I selected options on the form that stated I did not want to upgrade to a paid account, and I did not want to pay for a hard copy version, I only wanted an email version of my report. So it was a surprise to me when I was charged $31.00 the following day. I was even more surprised today when I got a notification from my bank saying that a charge for $30.00 was declined today from PublicRecordsData.us.

I had a wonderul experience and highly recommend. A++. I was able to find what I was looking for in location an long lost relative. I would definitely recommend it for anyone looking to research information.

Worked quickly and understood my situation and took care of it. The representative was polite and made sure to take care of the concerns I had when contacted and took care of it with no problems. I was not notified of the $30 fee and asked if it could be refund and they refunded this without any hesitation or fight to make sure I was taken care of.

Helen was quick and great. Answered all my questions. Took than less than 5 mins to get my issue resolved. Helen communicated effectively and clearly. Just be careful of the random $30 charges for just accessing your public record.

I needed a copy of my property report. I paid 7.00 for it and received it quickly. The 2 days later an additional 20.00 charge? I research live chat, closed the account and was refunded the 20.00. Chat was super helpful.

Needed to cancel my monthly payments, they helped me cancel fast and got reimbursed. Helped ease my mind knowing I didn’t have to fuss and search through the whole website to find how to cancel. Customer service is great.

Great customer service online. They were quick to respond. Took care of my billing issue right away no questions asked.

Super quick and easy. Helped me immediately. 10/10 Paul's customer service is excellent. He deserves a raise. He helped me cancel my account immediately. And was kind enough to issue me a refund. Very grateful for that.

Thomas in costumer support was super helpful with the questions I had. Lovely team they have in getting things sorted out quickly. I have never dealt with a more efficient website in a long while. Would recommend for people who has questions about others or even see what they have on themselves.

Support solved my issue almost immediately. Happy!

Prompt service regarding a refund to my subscription. I didn’t realize I had a subscription. Satisfied with assistance. Thank you.

George did amazing on it. Fast response. Was able to remove my card info and refund me the unwanted charge be I was charged twice after a month of not using this service. I thought it was a one time charge.

My rep was very helpful! They were considerate! It was the easiest chat I’ve had in a while. Thank you for that. They used great communication skills. They were sweet. The information from the records was helpful as well.

Excellent customer service! I was helped greatly, and immediately. Was very efficient. Very satisfied. I was unhappy that it charged me almost $30.00 when it said it would only charge me $1.00 and the one that helped me gave me my money back just like that. No questions asked, it was great. Thank you.

I found the sign-up process for a single record to be unclear. I was surprised to discover a monthly charge after expecting to pay only once for public records access. I did not receive clear receipts or an explanation for the charges, only a recurring bill on my credit card. This experience left a bad impression of the platform, and I would not use it again.

Timothy from customer support was very efficient and fast. I needed to close my account and he delivered fast. He verified my identity, asked me how he could assist me. Then he executed my request. He provided a phone number in case I need help in the future.

I have to applaud and give thanks to the awesome customer support representative. I had an issue with my account and did not realize it would be a recurring charge. Ashley (I believe is her name) was very helpful, talked me through what my issue was and how I caused it, but nonetheless, walked me through my options and ultimately helped me make my final decision. Very grateful for the awesome customer service!

Debra was able to help me get my account closed and refund me the charge associated as when I signed up, I believed that it was going to be a 1 time charge. The introductory offer was also for $5 and not $30, but Debra was able to help me get the additional charge refunded.

Great! I’m not sure if all names were tied to the allotted record wanted, but most of the time it did show. It was a bit confusing with the alignment/ display (with the matching of felonies or misdemeanors with specific dates). Customer service was impressive and did exactly what I needed done.

Ashley was very helpful, and quick! She resolved my issue in seconds!! Fantastic service!! I had been charged money to my account and didn't know why, she sorted it out so quickly, I was expecting a long drawn out process but it was over in a matter of minutes!

Was happy with the service I received. Was not happy at first due to be in charge $31 for the services when not signed up for just one dollar. I’m glad I called and got this taken care of before I would charge more. I use this only one time to check on a used vehicle. I no longer want to keep my account active. Please answer as soon as possible. Thank you.

Sweet and simple and to the point! Great customer service. Anthony was able to assist me within a matter of minutes. He was quick to respond which I feel like most online chat assistants lack. I am really appreciative of the service.

Thought I was getting one record but was signed up for monthly subscription with a $30 fee. Website was not clear that I was being signed up for a subscription with monthly charges. Website was hard to navigate. Contacted customer service & they canceled account upon request.

After repeated charges for unknown records, online support help figure out where the charges were from and how I ended up signed up for ongoing records and payments. They helped cancel the request and charges, all within minutes!!!

Outstanding! Very quick and easy! Thank you Kimberly.

The agent Kevin helped me in a professional and timely manner, which took care of my request without trouble. Pleasant experience through a customer care professional when I misunderstood the usage and charge. I was refunded my charge and without hesitation.

I was trying to locate public records and was led to believe that the charge was $7.00 when in fact they charged $31.00 PLUS the $7!

Help, fast and got it done in less than a minute. The service was efficient. The customer service representative was very polite and professional. I would definitely recommend this service to family and friends. I got all the information that I needed.

On a couple of purchases and interactions with PublicRecordsData.us, I've been very satisfied with the property reports; one for a problematic neighboring rental property and another report for my own property. I have also been extremely pleased with customer support, most recently with support from Alexander in Chat.

I really appreciate the excellent customer service I received. From the moment I reached out, the team was professional, responsive, and genuinely committed to helping me. They listened to my concerns, answered my questions, and worked quickly to resolve everything without giving me the runaround. That level of service says a lot about a company. It's refreshing to deal with people who value their customers' time and make the process smooth and stress-free. I truly appreciate how quickly my concerns were addressed, and the positive experience left a great impression on me. Thank you for going above and beyond—I definitely value great customer service, and this team delivered.

I'd give then NO stars if the app allowed it. I was "SLAMMED" for $40 in charges after agreeing to one $7 charge. Additionally the records were HORRIBLY out of date only showing a couple of traffic tickets dating back to 30 years ago. There were no other current records which are easily accessible on the REAL "publicrecords" website that this one is designed to mimic. Do not use this company.

I had a great experience using this service. The process was quick, straightforward, and easy to navigate. They provided all of the information I requested in a timely manner, and everything was accurate and clearly presented. I also appreciated how responsive their customer service team was—they answered my questions promptly and were professional, courteous, and helpful throughout the process. Overall, it was a smooth experience, and I would definitely recommend this service to anyone looking for reliable information and excellent customer support.

The website and the support rep was very helpful. I found the information I needed and was not overcharged. I only needed one piece of information and I get and move on. The rep helped me solve a billing problem that I had in a timely and efficient manner.

Very helpful and timely. Quick response and knowledgeable. Great experience. Was able to chat with a live person immediately. After the problem was solved the representative asked if I was happy with the result and asked if I needed further assistance.

I did use this once but won't need it so when I received a letter stating who will charge my account I just needed to know if I had canceled, Samantha was very helpful telling me I had canceled! Great person you have there.

I didn't get the info I wanted, which was my driver license number. I was charged more than I thought it was costing me, the payment options aren't clear. I was charged for services I didn't want. This was a waste of time and money.

Excellent customer service. Charles was very helpful. He is great at his job. He took care of my concerns immediately. I would recommend his services to all my family and friends. He handled my situation with the utmost concern.

Great help - the company itself is not great. Don't appreciate the extra charges that were added on without my agreement. This is as detailed as I am going to get. Blah blah blah don't charge extra.

The assistance team was extremely helpful answering all of my questions and helping assist me with all of my questions. They walked me through all of the concerns that I had and completed everything I needed attended to.

I was able to connect to a chat quickly and simply, and Kimberly was very responsive and able to help me. I had a question about billing and she was able to accommodate my request for a change and refund.

It was a straight forward process. Just provide the information they require, and you receive what you're asking for in minutes. I got tax information, area info, registries, and property history. Their live chat customer support was great too, very fast responses.

I did a chat with Mary to close my account. She did an excellent job and it was very quick and efficient. Everything was handled much faster than expected. Thank you very much for your quick service. I would definitely use this type of communication again without hesitation.

After having an issue with the payment as they state, $1.00 initial payment and $30.00 starting on a different date they charged my card $31.00 total. After contacting them, they were very professional in refunding my money and understanding the dilemma.

Susan was an amazing help when I requested to cancel my subscription. No pushy sales tactics, just cooperation. Means a lot in a day and age where the word “no” is taken lightly. The service prior was great too when I was using the site. It is as advertised and very helpful.

Great service! Easy to use and the live chat feature was stellar. I really appreciated the customer support.

The service was great, and I got exactly what I needed. When I no longer needed the service, it was hassle-free closing my account. I was able to get the square foot for a small outbuilding on a property I own but don’t live at. The ownership data was especially useful. Great Service!!

Paul was very pleasant and assisted me in closing my account in a timely manner. No other issues were noted, and no additional charges will be applied. Thank you for the assist. I have nothing else to report.

That was the fastest and easiest customer service experience I have had, second to Beretta. Needed to figure out how to stop recurring charges, and the customer service team had me taken care of in a matter of 2 minutes into using the chat feature. Which is absolutely phenomenal response.

Carol made the entire process simple, quick, and stress-free. I noticed a charge on my bank account that I didn’t recognize and was worried it might be fraudulent. She took the time to explain exactly where the charge came from, answered all of my questions clearly, and helped me resolve the issue in less than five minutes. There was no wait time, and she was patient, professional, and knowledgeable throughout the call. I really appreciate how easy she made everything and the excellent customer service she provided. Thank you again for your help!

They assisted me promptly and gave me a refund without question. I explain my dilemma and there was no back and forth conversation. It was a no stress interaction. The customer service team is amazing.

Maria who helped me was world class! Quick to the point and very informational. She helped make sure I’d have no reoccurring charges or that any would accrue over time. I got the information I needed and now do not have to worry about paying for anything superfluous and that is unnecessary and not needed!

i needed to check a property that were were considering renting. This site was perfect... Easy to use and navigate, informative with a very easy to understand report and the chat was fast and effective. Thank you for your help.

Great support. Quick efficient and easy to complete my request. It only took 2 mins!

Easy to use site. Accurate information. Quick links. Also easy to cancel if you wish to do so and the payment are lower. It only takes a few minutes out of your day to find the information you are looking for and then you have the information you need.

Excellent customer service, they went above and beyond my expectations. And were able to answer all of my questions. The customer service representative deserves a 5 star review. Makes the service better than I initially thought it was.

Customer service rep helped to credit unintended charges for June and July 2026 charges for $40. He is very friendly and resolved my issues and closed the account as requested. I would recommend PublicRecordsData.us to anyone who is looking for this service.

Excellent work!! Thank you Sarah for helping me out promptly. Appreciate you a lot!

Your customer service personnel was very helpful and I really appreciate their help with my account. They helped me with canceling my account when I no longer needed their service. I was having a problem trying to access my account and their chat service was very prompt and detailed about their charges.

Chatbot is great to help cancel subscription and issue refunds. I got the SMS instantly when I asked it to cancel my subscription.

Very informative and helpful to what I needed for my records. When I needed to close my account with them, they were quick and polite. I would recommend this site to anyone who needs their public information.

Very scammy website. I agreed to a $1 fee to access public records but I was signed up for a reoccurring $30 monthly account without realizing. They gave me a refund with little hassle, but come on. This is all of the details to the story. This explains enough why this company should be avoided.

I thought my account was inactive and when I was charged again, support took care of it immediately and refunded me also making my account inactive with confirmation. I only needed "public records" for a few days. I appreciated their quick response and resolving everything very quickly!

I was able to do the research I needed. Since my need was temporary, I requested that my account be closed afterwards, yet, I was billed this month. When I reached out to telechat customer service for assistance, I was able to close the account, and she requested a refund for the month's fee on my behalf. The customer service w/ Renee was excellent.

I had some issues with a payment and the Live Chat feature on this platform was super fast and efficient at making it right. I wish more websites had this option for customer support. The employee helping me was very attentive and straightforward. No issues! The only reason it’s getting 4 stars is because my card was initially charged for something I didn’t sign up for. But there were no issues on a refund.

Great performance. I was helped very fast. I have not much to say. I have never been helped that fast before and met someone online who was very kind.

Had an issue with billing, I was being charged for something I did not agree to, I contacted customer support and they were able to correct it right away. Appreciated how easy they made the process.

I thought a record search was only a dollar and when I say I was charged $31 I contacted customer support, and they helped me out and refunded the money almost instantly! Never had any customer service come close.

I am very pleased with the service provided by PublicRecords. They met all of my expectations, delivering exactly what I needed efficiently and without any hassle. The process was straightforward, and the results were accurate. I would definitely use their services again and highly recommend them to anyone looking for a reliable platform.

Peter did a great job helping me with my account issues. It was fast and efficient. Very helpful and polite. My experience with online customer service has been not good in the past but your staff did a great job.

I just reported this website to the Internet Crime Complaint Center and the Federal Trade Commission. They are a scam website. They say they're charging you $1 and then charge you $41. I called to ask why and they can't give you an answer. When pressed on what's written on their website, they say, "you're entitled to your opinion, sir." Like I can't read English or that the actual amount they say they're going to charge you doesn't matter and they can just charge you whatever they want, despite what is actually on the page. They don't list a Company or an address and they refuse to give it out. Don't give this website your information! They are trying to steal from you!

I misunderstood billing for the package I subscribed to. I contacted customer service and received very helpful information. The customer service representative was VERY helpful in explaining it. My concern was handled quickly and professionally in a timely manner. Kudos to Customer Service.

I had an excellent experience with this company. Debra in Customer Service was incredibly friendly, professional, and quick to respond. She answered all of my questions, made the process simple, and provided outstanding support from start to finish. The company offers a great variety of services, and based on my experience, I wouldn’t hesitate to recommend them to anyone looking for reliable, high-quality service.

Mark B.

I found out this was a monthly subscription not a one time deal. Once my account was charged the next month I had it canceled.so when you use this service just make sure you don't have a subscription.

The agent solved my issue fast and to the point without error. I am happy with the service I received. Debra was friendly and super helpful. It only took a few minutes for her to solve my issue fast.

I should have read the information more carefully. I thought I was on a local government site when I saw a $1.00 charge and thought OK, I can do that. I don't recall ever seeing a $3!.00 charge for a "full report" or the $7.00 charge for the PDF version. Seems a little shady.

Good service with good support team. I got everything I need. Report was thorough and once I had a problem with payment, the chat representative helped me in less than a minute. My recommendation for everyone, who need to check their files.

Fast customer service; they responded to my chat instantly, and I received the help and answers I needed. Thank you for your attention and assistance. Next time, I will try to read and better understand the details regarding processing fees. Thank you.

Frank in Customer service was literally the best. I’ve never received more immediate, thorough, and helpful assistance from any company, anywhere. The response was literally immediate AND proactive. Blows my mind how great this experience was. Thanks again!

Company website said get a report for $1, but then when you do it, they sign you up for an account and charge you $31. Don't do it unless you need to get multiple reports. They charge $30 monthly as well.

While lengthy, the report I requested provided all the information I was expecting at a price I deemed satisfactory. My only recommendation in programming would be to be able to shrink sections to fit the information available in order to reduce the total number of printed pages required for a report. Thanks.

Amy was very helpful with my refund after I was charged 31 instead of 1 for a record check. She was pleasantly speedy with the refund and thankfully didn’t beat around the bush. Excellent work Amy, you rock!

Katherine was very helpful getting my charges canceled. Your company, on the other hand; I find very deceitful in their service. It wasn’t made clear that I was signing up for a monthly service. I also believe that you made my information available to others, as the day I went to your site and input my contact information, I began receiving calls about selling my house.

I think their site is misleading, I was charged $31 when I was led to believe I was paying $1. So for that 1 star. Their customer service on the other hand was excellent and issued a refund immediately with no drama, for that 5 stars which is why I'm giving 3.

Was helped very quickly would recommend to more people. They even refund me for a reoccurring payment. Only took about 5 minutes very fast help. Thank you all so much for the help. I really appreciate it.

Daniel was very helpful in closing my account. Live chat was convenient to get my issue resolved quickly.

The person that I chatted with was super helpful. Paul explained what the membership was and helped me cancel it as it was no longer needed. Paul responded quickly as well.

The report itself was ok for the basic public record… It’s a percentage algorithm so you got a lot of mixed results. There are different packages after you sign up for the $1 so watch what you click. I will say though… customer service was outstanding and appears to be a real stand up honest team.

My issue was resolved quickly and efficiently, and the entire process was smooth and hassle-free. It's refreshing to receive such excellent customer service these days. I truly appreciate the time and effort that was taken to help me, and I left feeling valued as a customer. Based on this experience, I would not hesitate to recommend them to others and would gladly use their services again in the future.

The representative provided excellent service by addressing my needs efficiently and professionally. They maintained a positive attitude throughout our interaction and successfully assisted me with canceling my subscription. Overall, I was very satisfied with the support I received.

Carol understood exactly the assistance that I needed. Carol addressed all of his concerns. If all service agents were like Carol the world would be a better place. Thank you and hope everyone enjoys their 4th of July Weekend.

Great customer service! Answered all of my questions quickly! I would highly recommend to friends and family for getting questions answered in a timely manner. They responded right away and I waited less than 30 seconds.

Jerry was extremely helpful and timely, he answered my questions and helped with my problem. He got back to me right away and solved my issue.

My support received today was excellent. I chatted in to get support for a charge that came through my account months after using the service. They were able to find my info and account quickly and assisted in getting my subscription canceled and refunded. Thanks you so much for the great service!

The help provided by the customer assistant was very good. Solved my issues within just a few minutes. I didn't understand why I was being charged monthly and was helped almost instantly when I entered the chat. Thanks to Kimberly - Customer Support Representative.

Customer Support was greatly appreciated! I was hoping a refund for my subscription, and I was immediately given the $ back, as I did not need the subscription anymore. Great website, very detailed in reports they give.

Everything was taken care of, my refund and an explanation of my report purchase and no hassle. Thanks. I’m going to recommend my.consumeraffairs.com to all my friends and family and anyone I see out about while I’m living out the rest of my life with a new grand outlook on life with my resent experience with this wonderful establishment, thank from every part of my being.

Donna resolved my issue promptly and with excellent customer care. I contacted live chat to cancel my account and was connected quickly. Donna assisted me right away and helped me resolve my issue saving me valuable time and money. Thank you!

Scott was the one that helped me. He was really fast, effective, and knew what he was doing. I was able to get my money back super quick. It was really easy to find the customer service live chat. I was connected to somebody super fast.

The site was misleadingly worded and I was charged $31 for what I believed to be a $1.30 day trial. The chat with the representative was very helpful though and I was able to get this resolved. Her name was Amanda.

The site provides good information but it is hard to tell how much you're going to pay. I thought I was signing up for a one time fee but it ended up being 31.00 on an ongoing basis. The description of what you're signing up for isn't very clear. But the GOOD news is that Ruth, in the chat feature, was great at helping me cancel my account with no problem.

Helped me very quickly on a mistake I made. I would recommend anyone to come to this site if needed. I didn’t mean to purchase a whole package and they helped me chose what I needed. Thank you again for all the help.

Chatted with David this morning. I asked to have my monthly subscription canceled and he promptly did so. Your chat team is awesome. He was very polite. It was quick and I might later in the future create an account. Because of how well David assisted me. Thank you.

I informed the agent that I was unaware that I was being charged a subscription fee. He advised me that it was part of a report package. He resolved the issue immediately by closing my account and issuing a full refund.

I wanted to cancel my account and the person on the other side of my message helped me out. I was very grateful for the assistance and no salesman approach. That makes me want to try your business again.

I received very good customer service on the chat line. The agent was very helpful and prompt. I asked for a refund because I misunderstood the cost of the record and I was told I would be refunded. I appreciate the professional support. Thank you to Andy!

I want to send a special thank you to Amy in customer service. I misunderstood their billing and she was more than willing to help me out. Great company overall. I would definitely recommend doing business with this company. And their prices are very reasonable.

They charged me $30 twice plus the other charges to run the reports. After not using for awhile I was surprised to see another $30 charge. Unnecessary charges but quick to refund. Chat support was easy to deal with.

Did a great job helping me. No problems. Very polite. They made it pretty simple for me. Made it very easy and understandable. Great customer service. I had no problem with the assistance that I asked for. I received great quality service.

Robert was so kind and helpful! He deserves a raise. He helped me close my account very quickly and did it with no issue. I received quick and easy help from the one and only Robert! I contacted to receive help with closing my account on the Public Records database because I didn’t find what I needed on it.

All the information was helpful and I found what I was looking for in less than three minutes. This is a great website and it is very informative. The information on this site is accurate and I was able to locate all information that I needed to gather for records.

This service was vital in helping me prepare an application for a job where I had to list my previous driving record. They were very courteous when it came time to cancel the subscription, because I have no need for it otherwise.

Fast, friendly, and efficient. Great customer service! I believe it was Scott who helped me and got my problem resolved in minutes. I had a problem where I got charged more than I thought I agreed to and he did well to sort me out!

Very easy chat feature that was able to fulfill my request very quickly. I also received a reminder prior to advise me that my account was still open, when that was not my intention. I was successfully able to close my account to avoid additional unwanted charges.

I didn’t know how to close my account to avoid being charged in the future… Stephanie was able to help me solve my issue immediately, effectively and efficiently and closed the account, and provided me with confirmation via the chat and also in text. Greatly appreciated!

Even though the site wasn't that helpful for what I was researching, the customer service team was helpful. I needed detailed information, but unfortunately it wasn't available. The staff understood, and Peter was very timely with his help, which I am very appreciative of.

Your services were great with receiving the report I needed and in a timely manner. The services were clear about charges, and cancelling the subscription (report package) was easy. All I had to do was contact an agent and the information to achieve this was provided well. I would like that the report package not be an automatic charge; this is my only complaint.

I paid for this subscription to get information on someone. When I received the information I needed, it was easy to cancel. Mary did a great job cancelling my subscription and completed the cancellation within 3 minutes time.

Helpful agent. Closure of accounts. Be aware of ongoing charges. This was not very clear when I obtained my records previously. Close the account and he stated that he would be refunding my charge today. Be aware of ongoing charges.

I received outstanding service today. It was professional and was handled very speedily. I was notified that my account was still active and I went online to cancel my subscription as I no longer needed the access. I appreciate the customer service that was handled by Stephanie.

Quick and easy! I needed to cancel payments and I figured on this taking forever and jumping through hoops. Surprisingly, it was extremely easy and took less than 3 seconds. Customer support was extremely easy to deal with. A quick chat and we were able to resolve the issue very quickly.

I contacted PublicRecordsData.us because I inadvertently signs up for a monthly service with Public Records while looking for a divorce decree issued in Jacksonville, Florida. Ugh! Catherine answered my question and was able to discontinue “on going“ services and provided me a reference number. Thanks for this service!

Franklin helped me quickly and efficiently. I appreciate it. I wanted an account, he closed it and gave me confirmation number.

Purchased something I didn't mean to purchase and they helped me refund it. It would be cool if the website had a transaction page that stated exactly what you are buying. Got charged 36 dollars when the price of a property report was supposed to be 1 dollar.

I noticed a charge on my account from this website. I had previously placed a records request, but did not notice anything mentioning that there were multiple charges. I brought up the issue and no questions asked they able to resolve the problem.

The service rep was very helpful and friendly. He addressed my problem and resolved it. He asked me to fill out a survey and I was happy to help since he was so helpful in handling my issue.

Steven from customer service was wonderful and handled my issue swiftly. The company as a whole seems scammy though. I was charged when I used the site the first time (more than I was expecting but I brushed it off). Today I was charged again the same amount even though I didn’t agree to a recurring charge. Steven was able to process a refund for me though.

Needed to find one record, had issues with billing, it was corrected for me right away. Paid what I thought was going to be $1 for one record, and was charged $41 for a records package. I did not agree to purchase a package. Issue was corrected.

I thought I was only paying a dollar but turns out it was actually $36. I was issued a refund without an issue and I really appreciate how easy it was. I like the fact that I wasn’t given any trouble about the refund.

Susan at Customer support was very helpful at resolving my problem. Great service! I was able to use the online chat to contact her regarding a payment I didn't authorize. She was able to issue a refund, and I am very pleased.

Donna helped me quickly and professionally. Made my day so much better. I would highly recommend this customer service associate. Best chat help I have ever experienced. Please give Donna a raise. That is all.

Jerry was extremely helpful. Quick and concise. His response time was VERY fast. My issue was answered and taken care of in a matter of moments. I signed up for my property information, but didn't need anything further. I asked that my account be closed, and it took less than a minute to achieve this.

I loved my assistant, she kindly gave me a full refund for unintentionally sighing up for your shady site. I was under the impression I would only pay a dollar for a package of police reports, however your site Is unclear and the fine print conveniently is not displayed to show you are being charged 31 dollars for a package. When I was paying, it said I was only paying a dollar. I explained the situation and she told me, she has issued a refund that will come within 3-5 business days. I will be expecting said return, or you will hear from me. My assistant Debra was very kind, efficient.

I was charged twice and I didnt understand why so I chatted with a rep who issued a refund and closed my account. I feel better now because I was sitting here trying to figure out where the second charge came from. When I contacted the online rep, it was explained and it made me feel a lot better especially when they offered to refund the part that I wasn’t sure about or where it came from.

I did not know why I was being charged $30 so I decided to begin a chat session. It turns out that I needed assistance closing my account. The representative was very helpful and expeditious. I am very happy with the service I received today. Thank you very much.

This is an excellent service to use when public information needs to be researched and verified. Customer service is prompt and amazing as well. I have used it many times with sourcing for properties or just looking for personal information for tenants. Highly recommend!

I did not intend to sign up for your services and couldn't figure out how to cancel. I had a live chat with Katherine, who was very helpful. I appreciate the outstanding customer service she provided.

I was charged when I want expecting to be and my customer service representative Frank reversed the charge and stored future payments from being taken. He was a great help with this issue. The process was through chat and was resolved within minutes.

I was searching records and was under the impression that my debit card would be charged one dollar initially but I ended up with $47 total being charged. I contacted the company. They immediately remedied the situation by crediting my account. I'm completely satisfied!

Because I found the information I needed on the house located at 605 Chilhowie Rd, Columbia SC, except how to cancel or close my account. Amanda politely and swiftly assisted me with closing it and provided a confirmation number for my record. Excellent and quick chat assistance.

Very professional and timely. I appreciate the quick response. I didn’t have to argue for a refund. They caught the error and fixed it. I was charged wrong and all it took was hitting the live chat button. Not many websites have integrity like this one. I just hate I didn’t get the answers I needed tonight. Other than that, it was all a good experience.

The person on chat was helpful in resolving unauthorized charges. But the fact that those charges were made is troubling. The website is not clear about how much and how many times your card will be charged.