PublicRecordsData.us Reviews

Be careful because you may be signing up for multiple recurring charges just trying to get a one time report. But their customer service is super helpful getting that canceled if you do so by mistake.

Be careful on the pricing structure. Read all info very carefully on charges. Also, watch your credit card statements for possible duplicate billings. Some of the info I was looking for can be found in public records but these folks simplify it.

Charles was courteous throughout the chat, understanding about my confusion over PublicRecordsData.US’s hidden instructions how to avoid $20 monthly fees (since the website’s notion of “closing” doesn’t stop the automated billing), and was extremely efficient & timely to perform the necessary closure & refund. Thanks to Charles for a pleasant experience!

Needed assistance closing my account. Stephanie was wonderful. Transaction was without a flaw! I did not realize there would be a $20 fee. I assumed it was simply the one dollar but you live and learn.

Very helpful data and when I cancelled my account it was easy and quick. Excellent customer help. This information is very helpful for many reasons. Thank you.

I ordered one report and was expecting to pay $1.00. Checking my bank I was charged $1.00 and additional charge of $20. I ask chat what was that and apparently they gave me my report for $1. Then charged me for a package which I did not want. Bottom line. My $20 was refunded! Thank You!

I got on the live chat and Ashley responded. She was very helpful and quick to help with my questions. I received the information I needed in a timely manner. I will use this service again if needed.

Was very unhappy about a $20 reoccurring fee on my bank account. Amanda took care of closing my account and refunding the fee that I did not agree to.

Kimberly helped me close my account quickly and helped refund my last payment. I did not realize this was a monthly payment (my own mistake) and she quickly fixed this issue. Give her a raise for quick and reliable service.

I had a good experience with customer service but I was signed up for a $20 account that I did not want. Really actually annoying. My $7 purchase was made clear and I was provided receipts. However they seem kind of predatory. If I wanted a monthly subscription I would have done that but I did not want or need that.

I only needed to check a couple of numbers so I cancelled my account shortly after I signed up. Cancelling was an easy process and I appreciate that. I never dreamed it would only take a few minutes to cancel.

I didn't find anything I was looking for but that's a good thing. System is easy to navigate and live agent was efficient. Thank you for the help and information. Charging fees for any service is frustrating, I thought the initial fee would be enough. My only complaint.

Agent was great, helped me out with no issues. I explained it needed to delete my account, they helped me with it, and got the process completed. I hate when I get unsold, so it was nice that I could just have the request completed.

Amazing, I found the information to be very helpful. I'm not too sure how accurate it was and the person that had me close my account was very helpful and very polite, and deserves a raise. I had an issue and they immediately helped me fix it. I really.

Your site was not clear on its charges and I only agreed to a $1 charge to view a report and then refused additional charges. I then checked my bank account and was charged $20! If you had not refunded me that charge I would have reported this has a fraudulent service charge with Bank of America.

Stephanie provided excellent support through the chat feature. I reached out for assistance with closing an account, and she quickly accessed my information, clearly explained the process, and handled everything efficiently. The entire interaction was smooth, professional, and resolved in under four minutes, which exceeded my expectations. I especially appreciated how straightforward and hassle-free she made what could have been a time-consuming task. Highly satisfied with the service.

I was looking for a police report and somehow ended up with a monthly subscription. I used the chat feature to close the account and cancel payments. Ashley was my chat assistant and had everything taken care of in just a few minutes. I was grateful for her help!

It says 1.00 then extra fees are charged. If this is public records which are free I don't feel you should be charging all this money to get it. I think these actions are wrong. You should not be charging all this money.

Easy to navigate but watch out for unexpected charges. If you are only using this one time and we're drawn in by the one-dollar thing, make sure at the end of your search, you contact customer support to get refunded for the hidden charges and for your account to be removed so no further charges are incurred.

Fast replies and done amazing on explaining and helping with things. Done an excellent job. Timely manner. And was super understanding when I explained I don’t understand the charge on my bank account.

Maria from customer services did an amazing job with the help I needed. She heard my problem and was able to assist me and get it all sorted out in a timely manner. I am grateful for how put together their customer support team is.

Hi! I goofed when trying to retrieve the records of an elderly relative. I thought I was paying $1 for a record, but somehow "bought" the $20 package. Timothy helped me straighten this out and refund my charges. Many thanks, Tim!!

Customer service was great! I recently had to cancel my account, and I was pleasantly surprised by how smooth and stress-free the entire process was. From the moment I reached out, the customer service team was responsive, professional, and genuinely helpful. There was no unnecessary back-and-forth, no pressure to stay, and no hidden hurdles to navigate. The representative I spoke with listened внимательно to my request, confirmed my details, and handled everything efficiently within minutes.

Customer service listened and did their best in the shortest amount of time to achieve satisfaction. I had a financial problem and it was resolved in the same breath I typed it.

I had an issue trying to use the account to begin with from the start when my bank denied the $1 access fee, thinking it was fraud, so I discontinued my search and denied the services. Or so I thought. I found out today that my account was charged anyway, and I quickly got on a chat. The representative was extremely nice, understanding and helped me figure everything out, along with canceling my account for future access and for future charges. The representative was very patient and was able to help and finish the transaction very quickly.

Susan was very helpful and wonderful and assisted me in my search and address my account. I was issued a refund and account was closed. Susan was polite and courteous. I appreciate her help. Thank you.

It help me out a lot. Due to the facts I did not know what I was doing but it was helpful to me if not I will do it again and approach it a different way. They closed my case out for me. It gave direct of what I need. I did not see the full charges on it or the outcome of things so I really didn't know how to work it. But I guess it work. I will know in a few days.

Nancy was very fast at responding and helped resolve my issue. She explained the charges to me and assisted with the refund of the unauthorized charges and agreement I was not aware I entered Into. The website was not very clear and I signed up for an MRC I was not aware of. She helped understand and resolve the issue

Thank you for your quick response and for taking the time to understand my issue. I truly appreciate how promptly and professionally everything was handled from start to finish. It’s not always easy to find customer service that is both efficient and courteous, but your team demonstrated both qualities exceptionally well. The communication was clear, respectful, and reassuring, which made the entire process much less stressful than I anticipated.

I got the report expecting it to be $1 as advertised but apparently it signs you up (there isn’t another option) for a reoccurring charge for 1 year of access for $20 a month! I don’t want or need access of any other report, just this one, and was not happy to see this added charge pop on my credit card. Not impressed, do not use this website. I will say that when I went on chat to dispute this charge Shirley was very kind and helpful.

Found what I needed, was checking for criminal charges and I have none. Have been getting numerous calls from unknown number stating I have charges against me and these people are getting rude and threatening me as well.

I just spoke to a representative. Unfortunately I don’t have the party's name however he was extremely helpful and understood my request and was also very polite and taken care of what I needed. He’s a great asset to the company. Just by that quick response via chat.

Awesome customer service - very efficient and friendly. Had an issue and PUBLICRECORDSDATA.us fixed it fast. Really appreciate their speedy response and was able to resolve my issues within minutes - thanks!

I recently used this service for a specific search and needed to cancel my trial before the subscription continued. I contacted customer service and they were very helpful. They closed my account immediately and didn't give me any problems or high-pressure sales tactics. I received confirmation number **. I really appreciate the straightforward and professional help! Thanks Debra!

Customer service was so quick to help me with my issue, very prompt & knew exactly how to help me. Most support chats take at least 10 minutes to get anywhere; we were able to get my situation resolved in less than 5!

Charles was very helpful! I had a discrepancy with the charges and he helped me quickly and was very polite. He explained things clearly and let me know exactly what to expect. Best customer service experience I have had in a long time.. A+++

He was really helpful and was able to close my account and help with the charge to my credit card. It was quick and easy and the best customer service I ever experienced. Thank you!! I didn't catch the name of the representative but hopefully he can get tracked via conversation.

Steven was polite, quick, efficient, and professional during our brief encounter. If I were to ever need to apply for services and have any questions I would hope to encounter him again. The entire process of finding someone wasn't too difficult, just needed to finesse my search just a bit and found who I was looking for and the information I needed.

Support staff reached out to me in order to refund the subscription cost. Thank you, I appreciate it!